Experience
AT&T   June 2014 - Present
Victoria's Secret  May 2012 - January 2014

Skills
Microsoft Office, Sales, Leadership, Training, Process Improvement, English, Windows

Education
Northern Illinois University

Experience
AT&T   October 2014 - May 2015
Juneau Empire  January 2014 - February 2015
Black Forest Bison   February 2013 - August 2013
Public Affairs – US Navy, Commander Navy Region NW   October 2011 - September 2012
US Navy, NATTC, CNATTU & CVN 74   June 2009 - March 2011
University of Alaska  January 2008 - June 2008
Turnagain Times   January 2008 - May 2008
Ripon College Days   September 2007 - January 2008
Aramark Parks and Destinations, AK   2007 - 2008
Ripon College Days   August 2003 - May 2004

Skills
Program Management, Troubleshooting, Logistics, Team Leadership, National Security, Microsoft Office, Team Building, Technical Writing, Process Improvement, Customer Service, Analysis, Six Sigma, Force Protection, Project Management, Instructor-led Training, PowerPoint, Microsoft Word, Military Operations, Microsoft Excel, Visio

Education
Northern Arizona University   2010 — 2012
Master of Arts (M.A.), Professional Writing, 3.9

Ripon College   2001 — 2005
Bachelor of Arts (B.A.), English, 3.2

Experience
PartsTree.com  August 2013 - Present
Bally Total Fitness  February 2006 - July 2013
Robert Half Management Resources  April 2004 - February 2006
Acxiom  September 2000 - March 2004
AT&T   February 1994 - September 2000
KPMG US  June 1987 - August 1992

Skills
Accounting, Revenue Recognition, Financial Analysis, Sarbanes-Oxley Act, Management, Forecasting, Sales, Start-ups, Strategic Planning, Training, Team Building, Microsoft Excel, Human Resources, Financial Modeling, Business Planning, Software Documentation, Payroll, Sarbanes-Oxley, GAAP, General Ledger, Fixed Assets, Internal Audit, PeopleSoft, Financial Accounting, Managerial Finance, Mergers & Acquisitions, Cost Accounting, Accounts Receivable, Cash Management, Journal Entries

Education
Northern Illinois University - College of Business   1988 — 1990
M.S., Management Information Systems

Northern Illinois University - College of Business   1985 — 1987
B.S., Accounting

Experience
AT&T   May 2014 - Present
AT&T   July 2007 - May 2014
Circuit City  January 2006 - June 2007

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Editing, Strategic Planning, Negotiation, Java, System Administration, Teamwork, Sales, Analysis, Team Building, Web Design, Management

Education
Northeastern University   2013 — 2015
Master of Science (M.S.), Project Management

Northeastern University   2010 — 2013
Bachelor of Science (BS), Information Technology, GPA: 3.93/4.0

Roxbury Community College   2008 — 2010
Associate, Wireless Networking, GPA: 3.45/4.0

Bunker Hill Community College   2003 — 2004
Web design, Certificate

Experience
Infuze Marketing  May 2015 - August 2015
AT&T   May 2014 - August 2014
Vector Marketing  May 2013 - August 2013
Dutra & Oates   June 2009 - August 2012

Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership, Teamwork, Social Media

Education
Northern Arizona University   2013 — 2016
Business Administration and Management, General

Northern Arizona University-The W. A. Franke College of Business

Experience
AT&T   February 1997 - Present
Coldwell Banker Honig-Bell  May 2014 - Present
DecreaseMyPropertyTaxes.com   January 2010 - Present
ORIX  1987 - 1997
ORIX Financial Services  1987 - 1997

Skills
Public Speaking, Strategic Planning, Finance, Financial Analysis, Customer Service, Acting, Accounts Receivable, Microsoft Excel, Outlook, Negotiation, Entertainment, Microsoft Word, PowerPoint, Sales Management, Microsoft Office, Project Management, Contract Negotiation, Film, Real Estate, Credit, Analysis, Portfolio Management, Accounting, Credit Analysis, Management

Education
Northern Illinois University   1999 — 2003
MBA, Finance

Northern Illinois University   1983 — 1987
B.S., Finance, Minor: Economics

Fenton High School   1979 — 1983
General Studies

Experience
AT&T   March 2014 - Present
Everest University-South Orlando Campus  January 2013 - February 2014
Desert Schools Federal Credit Union  October 2007 - January 2013
Discover Financial Services  October 2004 - June 2007

Skills
Admissions, Adult Education, Higher Education, Student Affairs, Enrollment Management, Career Counseling, Teaching, E-Learning, Educational Leadership, Distance Learning, Public Speaking, Student Development, Academic Advising, Critical Thinking, Staff Development, Conflict Resolution, Retaining Customers, Customer Service, Microsoft Office, PowerPoint, Microsoft Word, Team Building, Leadership, Sales, Management, Microsoft Excel, Social Media, Leadership Development, Training, Coaching

Education
Northern Arizona University   2010 — 2012
Bachelor of Applied Science, Interdisciplinary Studies - Public Management

Experience
GM Financial  July 2015 - Present
Digital Realty  December 2013 - June 2015
Fannie Mae  June 2013 - December 2013
FedEx Office  August 2011 - June 2013
AT&T   January 2009 - August 2011
AT&T   December 2007 - January 2009
City of Evanston  January 2006 - September 2006
City of Evanston  October 2005 - September 2006

Skills
Microsoft Excel, Visio, Microsoft Word, Outlook, Data Analysis, PwC TeamMate, Archer, Security Audits, Operations Audit, Internal Controls, Risk Management, Leadership, Business Process..., Enterprise Risk..., Variance Analysis, SDLC, Forecasting, Project Planning, Governance, Fraud, SAP, Financial Forecasting, Information Security..., Business Analysis, Team Leadership, Sarbanes-Oxley Act, PeopleSoft, Process Improvement, Analysis, Financial Analysis, SAS70, COSO, Financial Risk, COBIT, Finance, Internal Audit, Auditing, Sarbanes-Oxley, Access

Education
The University of Texas at Dallas - School of Management   2007 — 2008
Certificate, Internal Audit Education Partnership

Northern Illinois University   2006 — 2007
MPA, Public/Fiscal Administration

The University of Texas at Dallas   2002 — 2005
Bachelor of Science, Public Affairs

Experience
Steelcase  December 2014 - Present
AT&T   June 2012 - November 2014
AT&T Mobility  June 2012 - October 2012
Massachusetts Department of Telecommunications and Cable  May 2011 - June 2012
Massachusetts Office of Consumer Affairs and Business Regulation  December 2009 - July 2010

Skills
Microsoft Excel, Microsoft Word, Microsoft outlook, Research, Team Building, PowerPoint, Microsoft Office, Spanish, Event Planning, Networking, Public Speaking, Contract Negotiation, Sales, Outlook, Leadership, Marketing, Social Media, Account Management, Telecommunications

Education
Northeastern University   2007 — 2012
Bachelor of Science, Political Science

Bronx Academy of Letters   2003 — 2007
High School Diploma

Experience
LANtelligence  October 2012 - Present
Technicaly Speaking, Lead With Your Right   January 2012 - Present
LDK Consulting   2007 - 2012
EHR Mandate   January 2010 - January 2011
Sabatical  October 2006 - January 2010
Mitchell International  2006 - 2006
AT&T   1997 - 2006
CCC Information Services  1992 - 1997
Keywords:++++++ This is just for search term optimization ++++++   January 1990 - December 1990
Keywords:++++++ This is just for search term optimization ++++++   January 1990 - March 1990

Skills
Vendor Management, Cloud Computing, Process Improvement, Customer Service, Team Building, IT Management, VoIP, Project Management, Coaching, Salesforce.com, ITIL, Call Center Management, Vantive, Employee Training, Customer Experience, Visio, Operations Management, Call Center Technology, Call tracking systems, CRM software, Remedy, Citrix, Avaya-Lucent, Predictive Dialers, ACD, MS Office Suite, MS Project, ASP, Data Analysis, Quality Management, Technical Leadership, Network Operations, POS, Windows NT Administrator, Technology Integration, SA Management, Cisco Switches, Key Performance..., Desktop Support, Call Center, Software Implementation, Service Delivery, IT Service Management, Performance Metrics, Siebel, Analytics, ERP Implementations, Incident Management, ConnectWise, ShoreTel

Education
Northern Illinois University
Bachelor of Arts, Communications

University of Phoenix
Master of Business Administration, Technology Management

Experience
AT&T   October 2010 - Present
IVCi  April 2010 - January 2011
AT&T   June 2009 - March 2010
Cisco  March 2009 - May 2009
BT  February 2006 - October 2008
Applied Global Technologies  February 2006 - October 2008
BT Conferencing  2006 - 2008
Infonet Services Corporation  2006 - 2008
Pacificview Communications   September 2004 - February 2006
Wire One   March 1996 - October 2004

Education
California State University Channel Islands   2007 — 2009
MBA, Business Administration

Northern Arizona University   1992 — 1996
BS, Geology

Experience
Hewlett-Packard  December 2012 - Present
Lexmark International, Inc.   August 2010 - October 2012
Sysix Financial, LLC   June 2007 - August 2009
N-1 Technologies, LLC   September 2006 - March 2007
AT&T   January 2000 - September 2006
AT&T   January 1998 - January 2000
AT&T   March 1997 - January 1998
Comdisco  September 1994 - March 1997

Skills
Solution Selling, Account Management, New Business Development, Direct Sales, Channel, Professional Services, Sales, Sales Process, Contract Negotiation, Enterprise Software, Strategic Planning, Product Management, Vendor Management, Business Development, Negotiation

Education
Northern Illinois University   1984 — 1988
Bachelor of Science, Sociology

Experience
AT&T Global Business Services, Global Outsourcing Transition Program Mgmt and Service Delivery   May 1999 - Present
Project Management Institute  January 2012 - Present
Project Management Institute  January 2009 - December 2010
PMI Phoenix Chapter  January 2009 - December 2009
Project Management Institute  2007 - 2008
AT&T   May 2004 - December 2005
AT&T   1999 - 2003
IBM Global Services  September 1980 - May 1999

Skills
PMP, Program Management, Integration, PMO, Cross-functional Team..., Outsourcing, Telecommunications, Process Improvement, Change Management, ITIL, Management, Project Portfolio..., Project Management, Leadership, Service Delivery, CRM, Project Planning, Vendor Management, Enterprise Software, Software Project..., Six Sigma, Strategic Planning, Managed Services, Project Delivery, SDLC, Operations Management, PMI, Quality Assurance, Training, IT Strategy, Team Building, Resource Management, Business Process..., Analysis, Networking, IT Management, VoIP, Information Technology, Cloud Computing, IT Service Management, IT Operations, Service Assurance, IT Transformation, Leadership Development, SDN, IP, Strategic Partnerships, Unified Communications, Marketing, Product Management

Education
Northern Illinois University   2001 — 2003
MBA, IT, Telecommunications, Marketing, Finance, Operations, Statistics, Organizational Behavior, Bus Law

Northern Illinois University   2001 — 2003
MBA, Strategic Management/Finance/IT Operations

Roosevelt University   1994 — 1996
BS Computer Science, General Studies, Telecommunications

Experience
AT&T   March 2008 - Present

Skills
Management, Project Management, Six Sigma, Business Process, Coaching, Telecommunications, IP, Wireless, VoIP, MPLS, LTE, Network Design, Cisco Technologies, GSM, Mobile Devices, Integration, Program Management

Education
Northern Illinois University
Master of Business Administration (MBA)

Experience
Amazon  December 2012 - Present
AT&T   January 2011 - December 2012

Skills
JavaScript, Web Applications, Agile Methodologies, Web Development, JavaScript Libraries, Web Design, REST, HTML 5, HTML5, CSS3, Git, Github, Node.js, Express.js, MongoDB, Mongoose.js, jQuery, AngularJS, Backbone.js, Bootstrap, SASS, Unit Testing, Mocha, QUnit, MVC, Software Design Patterns, JSP development, Java Enterprise Edition, Spring MVC, Weblogic, ATG, ATG Commerce, CQ, Day Communique, Atom, Eclipse, XML, Ant, Scrum

Education
Northern Illinois University   2007 — 2010
Bachelor of Science (BS), Computer Science

Experience
A Newton & Young Insurance, LLC   August 2012 - Present
EarthLink Business  May 2004 - March 2012
Intermedia Communications  1995 - 2000
AT&T   1993 - 1996

Skills
VoIP, New Business Development, MPLS, Co-location, Avaya, Solution Selling, Call Centers, Unified Communications, Account Management, Selling, Wireless, IVR, Security, Direct Sales, Networking, Managed Services, SIP Trunking, Customer Retention, Call Center, Cold Calling, Sales Process, T1, Customer Satisfaction, Telephony, Telecommunications, Sales Operations, Salesforce.com, Vendor Management, Business Development, Sales, Sales Management, CRM

Education
Northern Arizona University   1989 — 1992
Business, Management, Marketing, and Related Support Services

Northern Arizona University   1989 — 1992
BSBA, Business, Marketing

Experience
IBM  November 2007 - Present
Cross Telecom  November 2004 - November 2007
Siemens  May 2003 - May 2004
Cisco  June 2000 - May 2003
AT&T   September 1999 - June 2000
AT&T / Lucent Technologies   March 1989 - March 1999

Skills
Solution Selling, Managed Services, Unified Communications, Professional Services, Telephony, Enterprise Software, Sales Enablement, VoIP, Management, Direct Sales, Selling, Cloud Computing, Cisco Technologies, Telecommunications, SaaS, Account Management, Avaya, Consulting, Channel, Integration, Channel Partners, Contact Centers, Wireless, Pre-sales, Data Center, Business Alliances, Sales Management, Networking, Juniper, IT Solutions, Sales Operations, WLAN, Enterprise Mobility, Go-to-market Strategy, Strategy, Enterprise Technology..., Large Systems..., Technology Integration, Contact Center..., UCaaS

Education
Northern Illinois University
B.A., Marketing/Communications

Experience
Raytheon  February 2010 - Present
EBSCO Publishing  March 2009 - August 2009
Alcatel-Lucent2006-2008   December 2007 - December 2008
Lucent Technologies  January 2002 - December 2006
Lucent Technologies  January 1999 - January 2002
AT&T   January 1979 - January 1999

Education
Northern Essex Community College
Certificate, Personal Computer Applications

Southern New Hampshire University
Bachelor Degree, Business Administration

Experience
John Deere  June 2011 - Present
Alcatel-Lucent  1996 - September 2008
AT&T   1993 - 1996
NCR  1990 - 1993
AT&T   March 1986 - December 1990
Western Electric  1978 - 1986

Skills
Telecommunications, Business Strategy, Engineering, Wireless, Product Lifecycle..., Mobile Devices, Product Management, Project Planning, Customer Service, Marketing, Program Management, Product Marketing, Management, Testing, Process Improvement, Leadership, Software Project..., Pricing, Integration, VoIP, Team Leadership, Requirements Analysis, Vendor Management, Business Analysis, Project Management, Strategy, Market Analysis, Negotiation, Sales, Product Development, IP, Customer Satisfaction, Cross-functional Team..., PMP, Budgets, Training, Contract Negotiation, Manufacturing, Business Development, Analysis, Competitive Analysis, CRM, Change Management, Strategic Planning, Strategic Partnerships, Business Process..., Pre-sales, Go-to-market Strategy, Project Portfolio..., Market Planning

Education
Northern Illinois University   1983 — 1986
MBA, Business Administration

University of Illinois at Urbana-Champaign   1977 — 1978
BS, Industrial Engineering

Experience
USAA  August 2015 - Present
The Creative Group  August 2015 - Present
AberLink Solutions, LLC   January 2015 - Present
Links Technology  September 2013 - August 2015
Saggezza  April 2013 - September 2013
U.S. Cellular   April 2012 - April 2013
Geneca  June 2010 - April 2012
Links Technology Solutions Inc.   March 2010 - June 2010
Akoya Inc   August 2008 - July 2009
AT&T   January 2007 - August 2008

Skills
SDLC, Requirements Gathering, Business Analysis, Requirements Analysis, Vendor Management, Waterfall, Business Process, .NET, Product Management, Software Development, Agile Methodologies, Quality Assurance, Testing, Project Management, Strategy, Emotional Design, Scrum, Cross-functional Team..., User Experience, Usability

Education
Northern Illinois University   2002 — 2006
Bachelors of Science, Operations and Information Management

Northern Illinois University   2002 — 2006
Bachelor's degree, Management Information Systems, General

Experience
Playa Hotels & Resorts  June 2015 - Present
Club Med  October 2012 - Present
George Street Photo & Video  April 2009 - June 2012
Club Med International   September 2002 - May 2006
AT&T   March 1999 - July 2002
Caravelle Travel Management   January 1992 - April 1998

Skills
Video, Business Development, Customer Service, Event Management, Event Planning, Hotels, Management, Marketing, Sales, Sales Management, Sales Operations, Social Media, Social Media Marketing, Training, Travel Management

Education
Northern Illinois University
Bachelor of Arts (B.A.), Business/Corporate Communications

Experience
AT&T   August 2015 - Present
AT&T   January 2015 - Present
AT&T   January 2014 - December 2014
AT&T   April 2013 - December 2013
AT&T   June 2012 - March 2013
AT&T   January 2010 - May 2012
AT&T   July 2009 - December 2009
Northern Illinois University Career Services  2006 - May 2009
Northern Illinois University  August 2008 - December 2008
Maui Jim  May 2008 - August 2008

Skills
Telecommunications, Consultative Selling, Customer Relations, Sales Management, Research, Network Architecture, Sales, Marketing, Customer Service, Selling, New Business Development, Leadership, Management, Strategy, Sales Operations, CRM, Salesforce.com, Wireless, Lead Generation, Training, Business Development, Program Management, Solution Selling, Competitive Analysis, Cold Calling, B2B, Sales Process, Networking, Account Management, Time Management, Direct Sales, Email Marketing, Marketing Strategy, Sales Presentations, Mobile Devices, Customer Satisfaction, Customer Retention

Education
Northern Illinois University   2005 — 2009
Bachelor, Marketing, Professional Sales

Lowpoint Washburn High School   2002 — 2005

Experience
Mrktserv   July 2015 - Present
MrktServ, Inc.   May 2015 - Present
AT&T   April 2014 - Present
Shopper Outlet Network   March 2013 - October 2013
Sears Holdings Corporation  August 2012 - March 2013
Keystone Business Services   January 2012 - August 2012
Sears Holdings Corporation  October 2009 - December 2011
Mc Donalds  May 2008 - October 2008
Northern Illinois University Experiencal Learning Center   January 2008 - May 2008
Thunder Soccer Club   August 2001 - May 2004

Skills
Visio, Business Analysis, Data Analysis, Software Documentation, Project Management, Microsoft Excel, Microsoft Office, Salesforce.com, Databases, Business Objects, Data Mapping, Vendor Management, Process Improvement, SharePoint, SQL, SDLC, Access, Research, MS Project, Requirements Analysis, Program Management, Budgets, Business Intelligence, Leadership, Training, Forecasting, ERP, Analytics, Team Management, Vendor Relationships, Problem Solving, Microsoft Project

Education
Northern Illinois University   2006 — 2008
Management of Operations and Information Systems

Oswego High School

Experience
Weichert Realtors  March 1992 - Present
Access Property Management  October 2010 - January 2011
Verizon Business  February 2008 - October 2009
AT&T   March 1994 - April 2007
Concert (AT&T & BT venture)   June 2000 - April 2002

Skills
Customer Service, Vendor Management, Customer Satisfaction, Business Development, Process Improvement, Contract Negotiation, Management, Sales, Telecommunications, Negotiation, Marketing, Sales Management, Leadership, Account Management, Project Management, Team Leadership, Budgets, Strategic Planning, Team Building, Microsoft Office, New Business Development, Project Planning, Public Speaking, Selling, Business Analysis, Time Management, Purchasing, Finance, Strategy, Real Estate, Program Management, Training, Analysis, Forecasting, Networking, Start-ups, Direct Sales, CRM, Consulting, Team Management, Business Planning, Solution Selling, Cross-functional Team...

Education
Northern Illinois University   1973 — 1974
public relations/journalism

Dale Carnigie
Human Relations Award

Experience
Wheels, Inc.   June 2014 - Present
DSM  June 2011 - May 2014
Precision Wind   March 2009 - August 2010
Cision  September 2002 - March 2009
AT&T   June 2000 - August 2002
AT&T   October 1998 - June 2000
Motorola  February 1997 - October 1998
Motorola  September 1993 - February 1997
Motorola  February 1992 - September 1993
Motorola  January 1990 - February 1992

Skills
Lean Transformation, Six Sigma Quality, Executive Leadership, Operational Excellence, Six Sigma, Process Improvement, Product Development, Quality Assurance, Leadership, Cross-functional Team..., Continuous Improvement, Lean Manufacturing, Operations Management, Process Engineering, Business Process..., Strategic Sourcing, Manufacturing, Executive Management, Quality Management, Program Management, Change Management, Project Management, Engineering Management

Education
Northern Illinois University   2006 — 2008
MBA, Executive Program

University of Illinois at Chicago   1992 — 1994
MS, Computer Science

Northern Illinois University   1982 — 1985
BS, Electrical Engineering

Elk Grove HS

Experience
LabCorp  October 2010 - Present
Extreme Fuel Transfer Systems   June 2009 - July 2010
Tucson Unified School District  September 2007 - June 2009
Northern Arizona University  August 2007 - December 2008
AT&T   November 2006 - May 2007
Medline Industries  December 2005 - August 2006
Enterprise Rent-A-Car  July 2004 - December 2005
Enterprise Rent-A-Car  April 2003 - July 2004
Enterprise Rent-A-Car  August 2001 - July 2002

Education
Northern Arizona University
M.A, Education; Elementary Education

Siena College
B.S, Business Administration; Marketing and Management

Experience
VMware  May 2012 - Present
Microsoft  February 2009 - February 2012
Microsoft  2002 - 2008
Comdisco  1998 - 2002
AT&T   1994 - 1997
AT&T   1991 - 1993
AT&T   1985 - 1991
Unisys  1979 - 1983

Skills
Amazon, Apple, AT&T, Alliance Development, Amazon Web Services, Android, Cloud Computing, Change Leadership, Client Relationship..., Computer Security, Executive Management, Direct Sales, Social Networking, Sales Management, Strategic Partnerships, Google, Nokia, Motorola, IP Phones, IP, IPTV, Skype, iPhone, Microsoft, Mobile Internet, Increasing Revenue, Internet Security, Media Relations, Start-ups, Vertical Marketing, Software Industry, Telecommunications, Telco, Marketing Management, Windows Mobile, HTML5, Account Management, Partner Development, New Business Development, Mobile Applications, Mobile, SaaS, Sales Process, International Sales, Consultative Selling, Social Media, VoIP, Key Account Management, Marketing Strategy, Mobile Software

Education
Northwestern University   1983 — 1985
Executive Dev program, marketing and finance

Northern Illinois University   1976 — 1979
a B.S. degree, marketing and finance

Northern Illinois University - College of Business   1975 — 1979
Masters of science, Marketing & Finance

st rita   1971 — 1975

Kellogg Graduate School of Management
non degree, Executive education program

Experience
AT&T   February 2007 - Present
BBDO  July 2004 - February 2007
OMD Media Direction  June 2003 - July 2004
Fletcher Martin  June 2002 - June 2003

Skills
Digital Marketing, Mobile Marketing, Online Advertising, Integrated Marketing, Mobile Devices, E-commerce, Digital Strategy, Interactive Marketing, Advertising, Online Marketing, Marketing Strategy, New Business Development, Email Marketing, Direct Marketing, Social Media Marketing, Management, Marketing

Education
Northern Arizona University   1999 — 2003
Bachelor of Science (BS), Advertising & Photography

Anderson High School, Cincinnati, OH

Experience
The University of Arizona  2014 - Present
Gallup  May 2015 - August 2015
AT&T   February 2012 - December 2013
AT&T   February 2012 - August 2012
Enterprise Rent-A-Car  May 2011 - December 2011
University of Arizona Athletic Department  2010 - 2011

Skills
Sales, Direct Sales, Cold Calling, Account Management, Sales Operations, Sales Management, Marketing, Customer Satisfaction, Sales Process, Customer Retention, Sales Presentations, Team Leadership, Customer Experience, Merchandising, Time Management, Inventory Management, Retail Sales, Telecommunications, Retail, Management, Selling, Microsoft Excel, Customer Service, Deadline Oriented, Discus, Public Speaking, Leadership

Education
University of Arizona, Eller College of Management   2014 — 2016
Master of Business Administration (M.B.A.), First Year

University of Arizona   2007 — 2011
Bachelor of Science in Business Administration, Marketing

Northern Arizona University-The W. A. Franke College of Business   2006 — 2008
Business

Experience
AT&T   March 2013 - Present
Twinkling Stars Daycare, Inc.   June 2009 - Present
AT&T   January 2006 - March 2013
AT&T   June 2003 - January 2006

Skills
Financial Analysis, Financial Reporting, Business Strategy, Account Management, Financial Accounting, GAAP, Mainframe, Telecommunications, Corporate Finance, Corporate Tax, Tax Accounting, Revenue Analysis, Revenue Forecasting, Revenue Assurance, Financial Modeling, Coaching, Change Management, Process Improvement, Accounting, Cost Management, Financial Variance..., Sarbanes-Oxley, Business Process, Sarbanes-Oxley Act

Education
Northern Illinois University - College of Business   2005 — 2007
Master of Business Administration (M.B.A.), Finance

Northern Illinois University - College of Business   1998 — 2002
Bachelor of Science (B.S.), Marketing, Emphasis in Accounting

Experience
AT&T   January 2005 - Present
Palmer & Dodge LLP  July 1988 - January 2005

Skills
Litigation, Public Policy, Corporate Law, Administrative Law, Contract Negotiation, Dispute Resolution, Mediation, Mergers & Acquisitions, Intellectual Property, Negotiation

Education
Northeastern University School of Law   1982 — 1985

Experience
AT&T   November 2010 - Present
AT&T   2007 - October 2010
A Finishing Touch Painters, LLC   January 2006 - January 2009
AT&T   2005 - 2007

Skills
Telecommunications, Vendor Management, Software Project..., SDLC, PMO, Wireless, Integration, Program Management, PMP, Painting, VoIP

Education
Northern Illinois University

Experience
AT&T Mobility  June 2008 - Present
W.W. Grainger   December 2006 - May 2008
AT&T   1992 - 2005
National Computer Systems  March 1988 - May 1992
Boston Symphony Orchestra  1986 - 1988

Skills
Solution Selling, Managed Services, Unified Communications, Co-location, Telecommunications, Account Management, Direct Sales, VoIP, Cold Calling, Wireless, Salesforce.com, Sales Process, Sales Management, MPLS, Hosted Services, SaaS, Mobile Devices, Data Center, T1, IP, B2B, Telephony, Selling, Call Center, Cloud Computing, Channel, Professional Services

Education
Northeastern University   1970 — 1974

Ste Chretienne Academy   1962 — 1968
Diploma

Experience
Born Systems, L.L.C.   January 2010 - Present
AT&T   December 2008 - December 2009
Randstad  February 2008 - November 2008
Harland Clarke  February 2007 - February 2008
John H Harland  May 2003 - February 2007
Greenbrier & Russel  August 1995 - November 2004
BenefitMall  March 2002 - August 2002
Harland Clarke  July 2000 - December 2001
Cingular Wireless  June 1996 - May 2000
Harland Clarke  April 1996 - June 1996

Skills
Design Patterns, Java Enterprise Edition, JavaScript, Java, JSP, Servlets, JUnit, EJB, J2EE Web Services, Eclipse, Swing, Struts, Ant, Maven, Tomcat, Weblogic, C# 4.0, SDLC, XML, XSLT, Disaster Recovery, Integration, SOA, CSS, ORM, Subversion, CVS, SOAP, UML, OO Software Development, SaaS, ETL, JSR 168, SQL, DB2, Microsoft SQL Server, Web Services

Education
Northern Illinois University   1989 — 1993

Experience
Clear Channel Media + Entertainment  June 2011 - Present
Real Times Media  2006 - May 2011
Chicago Defender  2008 - 2011
WVAZ Radio   1995 - 2006
Clear Channel - Chicago  1995 - 2006
AT&T   1990 - 1994

Education
Northern Illinois University

Experience
Abbott Laboratories  2008 - Present
Caterpillar Inc.  2005 - 2008
AT&T   2004 - 2005
Motorola  2000 - 2003

Education
Northern Illinois University
Computer Science

Experience
HCSC  October 2012 - Present
HCSC  December 2009 - October 2012
IBM  December 2007 - November 2009
AT&T   2001 - 2007

Skills
SOA, Enterprise Architecture, Java Enterprise Edition, Solution Architecture, Websphere, Agile Methodologies, Application Architecture, SDLC, Weblogic, Spring, Web Services, WebSphere Application..., Software Project..., Unix, Middleware, XML, Tomcat, Struts, PL/SQL, UML, JSP, Integration, EJB, Scrum, TOGAF, Architectures, Software Development, Agile Project Management, SOAP, Java, IT Strategy, Technical Architecture, Requirements Gathering, SQL, Eclipse, Databases, Web Applications, WebSphere Portal, Performance Tuning, System Architecture, WebSphere MQ, Portals, AIX, Cloud Computing, J2EE Application..., Business Intelligence, Integration Architecture, JavaScript, EAI, Architecture

Education
Northern Illinois University   2000 — 2001
Masters, Computer Science

Osmania University

Experience
Jetstream Software  May 2015 - Present
Rocket Alien   February 2015 - April 2015
Inviso  April 2014 - October 2014
LiteSprite   April 2013 - August 2014
Sogeti  May 2010 - May 2013
Americaneagle.com  June 2008 - March 2009
MorningStar Media Group   June 2007 - June 2008
AT&T   June 2006 - December 2006
Northern Illinois University  October 2004 - May 2006
Fermi National Accelerator Laboratory  May 2004 - August 2004

Skills
ASP.NET, C#, Silverlight, .NET, WPF, Unity3D, Web Applications, Agile Methodologies, MVC, SQL, Design Patterns, JavaScript

Education
Northern Illinois University - College of Business   2004 — 2007
Master of Science (M.S.), Operations Management and Information Systems

Northern Illinois University   1999 — 2003
Bachelor of Science (B.S.), Computer Science

Experience
AT&T   May 2004 - Present

Education
Northern Illinois University   1999 — 2004

Experience
Pegasystems  September 2014 - Present
Zurich North America  November 2014 - June 2015
Technosoft Corporation  October 2012 - September 2014
Liberty Mutual Insurance  January 2011 - September 2014
Fusion Alliance  May 2010 - September 2014
IBM Global Services  December 2007 - April 2010
AT&T   2001 - 2007

Skills
Pega PRPC, Pegasystems PRPC, SDLC, Java, Business Analysis, Web Services, SOA, Websphere, Leadership, Spring, XML, Linux, Management, Project Management, Insurance, SOAP, WebSphere Process Server, Requirements Analysis, Struts, Telecommunications, Middleware, Oracle, JUnit, Integration, Eclipse, jQuery, RESTful WebServices, WebSphere Integration..., SQL, Hibernate, BPEL, Application Architecture, SoapUI, Dojo, Call Center Development, DB2, WSDL, Agile & Waterfall..., Information Technology, SCA, Scrum, Tomcat, WebSphere Application..., WebSphere ESB

Education
Northern Illinois University   2000 — 2001
Master of Science (M.S.), Computer Science

Osmania University   1995 — 1999
Bachelor of Engineering (B.E.), Mechanical Engineering

Experience
AT&T   February 2015 - Present
AT&T Mobility  October 2013 - March 2015
AT&T   January 2009 - December 2013
AT&T Mobility  June 2008 - December 2008
AT&T Mobility  July 2007 - December 2008
Verizon Wireless  October 2004 - August 2006
T-Mobile  April 2001 - October 2004
TSR Wireless LLC  1997 - 2001
Cartel Phones   April 1991 - July 1997
Motorola  April 1989 - April 1991

Skills
Market Start-Up..., Financial & Strategic..., Engineering Experience, Market Turnaround..., Sales & Marketing..., P&L Financial Management, Performance Management, Project Management, Leadership & Team..., Creative Problem Solving, Employee Development &..., Retail Sales, Operations Management, Indirect Sales Channels, Business Intelligence..., Enterprise Strategy, Product Launch, Applications Software..., Multi-unit Retail..., Wireless, Customer Experience, Strategy, P&L Management, Strategic Planning, Telecommunications, Cellular Communications, Sales Operations, Customer Satisfaction, Retail, Sales Management, Sales, Product Management

Education
DeVry University   1990 — 1990
Electronics Engineering

ITT Institute of Technology   1987 — 1989
Electronics Engineering

Northern Illinois University   1986 — 1987

Experience
AT&T   August 2006 - November 2012

Skills
SQL, Unix, Web Services, Software Development, XML

Education
Northern Alberta Institute of Technology   2000 — 2003

Experience
Riverbed Technology  January 2015 - Present
CommVault  April 2014 - December 2014
F3 Technology Partners  October 2013 - April 2014
OneMorePallet   October 2012 - October 2013
EMC Computer Systems  July 2000 - October 2012
AT&T   June 1985 - June 2000
CollegeView   September 1993 - August 1995

Skills
Sales & Marketing..., Consultative Selling..., Executive Level..., Technical Consulting, New Business Development, Oral & Written..., Cloud Computing, Storage, Sales Process, Enterprise Software, Channel, Storage Solutions, Storage Virtualization, Enterprise Storage, Sales Operations, Professional Services, Telecommunications, Data Network, Training and Development, Team Building, Staff Management, Leadership, Start-ups, Management, Consulting, Competitive Analysis

Education
Northeastern University   1995 — 1997
MBA, Business Administration - High Technology

Worcester Polytechnic Institute   1981 — 1985
BS, Electrical Engineering - Computer Design

Experience
AT&T   June 2013 - Present
Siemens / Winergy Drive Systems Corporation  April 2011 - October 2012
Graham Packaging  February 2010 - April 2011
Chrysler LLC  May 2005 - May 2009
Menards  August 2002 - January 2004
SBC  May 2000 - December 2001

Skills
Leadership, Management, Training, Microsoft Office, Team Building

Education
Northern Illinois University   1997 — 2002
BS, Industrial Engineering

Oak Park and River Forest High School

Experience
AT&T  

Skills
Purchasing, Vendor Management, Cross-functional Team..., Telecommunications

Education
Northern Illinois University   1987 — 1991

Experience
Phoenix Union High School District  July 2004 - Present
Trenton Public Schools, Trenton, NJ   March 2002 - June 2003
AT&T   August 1997 - March 2002

Skills
Instructional Technology, Technology Integration, Educational Technology, Instructional Design, Curriculum Design, Curriculum Development, Staff Development, Teaching, E-Learning, Adult Education, Tutoring, Higher Education, Public Speaking, Educational Leadership, Distance Learning, Coaching, Training, Leadership, Research, Leadership Development

Education
Northern Arizona University   2005 — 2006
Master of Education (M.Ed.), Educational Leadership and Administration, General

Experience
none  August 2011 - Present
Convergys  February 2011 - March 2011
Institute of Social and Behavioral Research - ISU   August 2005 - July 2009
West  September 2003 - April 2004
USAA  August 1990 - February 1999
Arthur Andersen  September 1984 - September 1989
Satellite Business Systems  September 1982 - August 1984
Intecom  August 1981 - August 1982
AT&T   August 1979 - July 1981

Skills
EEG, Troubleshooting, VoIP, Access, Networking, Cisco Technologies, Process Improvement, Team Leadership, Customer Service, Integration, Testing, Call Center, Program Management

Education
Northern Illinois University
Bachelor of Science, Special Education

Experience
Verizon Business  February 2008 - Present
AT&T   March 1994 - December 2007
Eastman Kodak  March 1974 - December 1982

Education
Northern Illinois University   1974 — 1975
n/a, Journalism Major/PR Minor

Experience
GEOTrac International   2011 - Present
Bell Mobility  May 2002 - May 2010
AT&T   April 2001 - May 2002
Clearnet  February 2000 - April 2001
Clearnet  1999 - 2000

Skills
CRM, Business Development, Management, Leadership, Account Management, Training, Sales, Business Analysis, Strategic Planning, Customer Satisfaction, Negotiation, Teamwork, Retail, Telecommunications, Building Relationships, Wireless, Solution Selling, Time Management, Managed Services, Vendor Management, Customer Service, Team Leadership

Education
Northern Alberta Institute of Technology
B Admin, Marketing & Sales

Experience
Alcatel-Lucent  2010 - Present
BAE Systems  2007 - 2010
Panasonic Research Lab   1995 - 2007
AT&T   1994 - 1995
DSP Software Engineering   1992 - 1994

Skills
Wireless, Telecommunications, Perl, Embedded Systems, SIP, Embedded Software, C, LTE

Education
Northeastern University   1989 — 1994
Doctor of Philosophy (Ph.D.), Electrical Engineering

Chinese Academy of Sciences   1982 — 1984
Master’s Degree, Electrical Engineering

Tsinghua University   1978 — 1982
Bachelor’s Degree, Electrical engineering

Experience
AT&T   2001 - Present

Skills
Software Project..., Solution Architecture, Requirements Analysis, Agile Methodologies, SDLC, Unix, Enterprise Architecture, Integration, Telecommunications, Oracle

Education
Northern Illinois University   1999 — 2001
MS, Computer Science

Experience
ARYZTA LLC  July 2014 - Present
ARYZTA LLC  January 2014 - June 2014
US Foods  February 2012 - January 2014
US Foods Merchandising   September 2010 - February 2012
AT&T   September 2009 - September 2010

Skills
Negotiation, Data Analysis, Food Service, Marketing, Strategic Planning, Management, Hospitality, Restructuring, Process Simulation, Marketing Strategy, Project Planning, Food, Forecasting, Sales, Supply Chain Management, Product Development, Retail

Education
Northern Illinois University   2005 — 2009
Bachelor of Science, Hospitality, Marketing

Naperville Central High School   2001 — 2005

Experience
Yale University  August 2005 - Present
AT&T   June 2000 - August 2005

Skills
Windows Server, VMware Infrastructure, VMware View, Storage, equallogic, Help Desk Support, Windows 7 Migration, ca arcserve, Budget Process, Customer Service

Education
Northeastern University   1989 — 2004
Bachelor of Science (B.S.), Criminal Justice

Experience
UnitedHealth Group  September 2011 - Present
Consultant  2006 - 2011
Consultant  2002 - 2006
IBM  2000 - 2002
AT&T   1989 - 2000

Skills
IBM Mainframe, Rexx/Clist, DB2/IMS/VSAM, FileAid/InSync/FileManag..., CA7/TWS, Cobol/Easytrieve, Unix/Linux, Shell Scripting, PL/SQL, Oracle/MySql, Oracle Optum, Excel/Access, VBA, SharePoint Admin, VBScript, Powershell

Education
Northern Arizona University   1979 — 1983
Bachelor's Degree, Information Technology