AT&T Company
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AT&T Employees
AT&T June 2015 - Present
Pepperdine University Graziadio School of Business and Management August 2014 - Present
Joint Special Operations University, USSOCOM August 2010 - February 2014
Special Operations Task Force-West, CJSOTF-A June 2012 - March 2013
1st Marine Special Operations Battalion, MARSOC May 2007 - July 2010
Combined Forces Special Operations Component Command-Afghanistan June 2009 - January 2010
Combined Joint Special Operations Task Force-Afghanistan December 2007 - April 2008
Delta Company, 4th Reconnaissance Battalion August 2004 - May 2007
7th Platoon, 1st Force Reconnaissance Company December 2004 - July 2005
3rd Battalion, 5th Marines August 2002 - July 2004
Skills
Command, Operational Planning, Intelligence, Special Operations, Leadership, Reconnaissance, Marine Corps, Combat, National Security, Military, Military Operations, Program Management, Military Liaison, Joint Military..., Interagency Coordination, Counterterrorism, Counterinsurgency, Tactics, Infantry Tactics, Intelligence Analysis, Weapons, Marksmanship, Military Training, Exercises, Force Protection, Readiness, Emergency Management, Instructional Design, Afghanistan, Iraq, Top Secret, Security Clearance
Education
Pepperdine University, The George L. Graziadio School of Business and Management 2014 — 2016
Master of Business Administration (M.B.A.), Finance, General
Norwich University 1991 — 1995
Bachelors of Arts in International Studies, Economics
AT&T February 2010 - Present
AT&T January 2002 - February 2010
AT&T 2000 - 2002
USAA 1991 - 2000
Skills
Customer Service, Telecommunications, Project Management, Microsoft Office, Troubleshooting, Outlook, Microsoft Excel, Human Resources, Employee Relations, Microsoft Word, PowerPoint, Event Planning, Wireless, Coaching, Leadership, Team Leadership, Team Building, Training, Management, Process Improvement, Cross-functional Team..., Vendor Management, Program Management, Strategic Planning
Education
Northwood University 2011 — 2015
Bachelor's degree in progress, Management
Kaiserslautern American High School 1984 — 1987
High School Diploma
U C Synergetic January 2015 - Present
Osmose Communications Services January 2010 - December 2014
AT&T August 2007 - September 2009
Education
Nova Southeastern University 1990 — 1993
BS, Professional Management
CareerSource Central Florida October 2006 - Present
Workforce Central Florida October 2006 - Present
Walt Disney World July 2005 - November 2006
Orange County Public School System October 2005 - May 2006
AT&T December 2004 - June 2005
AT&T May 1984 - December 2004
Skills
Resume Writing, Microsoft Office, Customer Relations, Research, Customer Service, Outlook, Program Management, Public Speaking, Negotiation, Team Building, Teaching, Change Management, Organizational..., Employee Relations, Leadership Development, Data Analysis, Policy, Public Relations, Conflict Resolution, Contract Negotiation, Team Leadership, Supervisory Skills, Interviews, Recruiting, Human Resources, Career Development, Job Descriptions, Job Search, Leadership, Job Fairs, Training, Career Counseling, Networking, Workforce Development, Job Coaching, Management, Career Development..., Workshop Facilitation, Employee Training, Software Documentation, Time Management, Administration, New Hire Orientations, Call Centers, Staff Development, Performance Management, Job Search Strategies, Nonprofits
Education
Walden University 2012 — 2016
Doctor of Philosophy (Ph.D.), Industrial/Organizational Psychology
Webster University
Master's Degree, Human Resources Development
Nova Southeastern University
Bachelor's Degree, Business Admin. and MIS
Astudillo & Astudillo Consultants June 2015 - Present
SB Product Group August 2013 - Present
Bluesky Samoa 2015 - 2015
Brightstar August 2008 - July 2013
AssureImmune LLC March 2008 - August 2008
Alcatel-Lucent December 2006 - September 2007
Lucent Technologies January 1997 - December 2006
AT&T October 1993 - November 1996
Skills
Organization, Cross-functional Team..., Management, Forecasting, Analysis, Latin America, Program Management, Accounting, Team Leadership, Software, Creative Solutions, Finance, Time Management, Customer Satisfaction, Business Services, Human Resources, Process Improvement, Change Management, Banking, Executive Management, Marketing, Business Strategy, Internal Audit, Business Planning, Telecommunications, Product Management, ERP, Financial Analysis, Consulting, Strategy, Recruiting, Project Planning, Logistics, Cash Flow, CRM, Goal Oriented, Internal Controls, Start-ups, Training, Teamwork, Wireless, Customer Service, Budgets, Invoicing, Networking, Microsoft Office, Operations Management, Manufacturing, Auditing, Restructuring
Education
Nova Southeastern University 2000 — 2001
MIBA, International Business
Pontificia Universidad Católica del Ecuador 1991 — 1991
Bachelor’s Degree, Accounting and Finance
Ultimate Software January 2015 - Present
Ultimate Software August 2013 - January 2015
AT&T U-verse Field Operations December 2010 - August 2013
AT&T October 2006 - December 2010
Skills
Telecommunications, Quality Management, Quality Assurance, Process Improvement, Six Sigma, Project Management, Change Management, Program Management, Testing, Continuous Improvement, Team Leadership, Lean Manufacturing, Cross-functional Team..., Team Management, Management, Leadership, SharePoint, Vendor Management, Enterprise Software, SaaS
Education
Nova Southeastern University 2010 — 2013
Bachelor of Science (B.S.), Business Administration and Management, General
AT&T February 1998 - Present
Belle Tire January 1992 - January 1998
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets
Education
Walsh College 2004 — 2006
Master of Science (MS), Business, Management, Marketing, and Related Support Services
Northwood University 2000 — 2002
Bachelor of Business Administration (BBA)
Kenshoo September 2013 - August 2014
Infoblox July 2011 - July 2013
AeroScout, Inc. November 2005 - July 2011
Authenex January 2003 - September 2005
AT&T September 1999 - September 2002
Skills
Lead Generation, Marketing Strategy, Marketing Communications, Social Media Marketing, Advertising, Eloqua, Salesforce.com, Community Development, Event Management, Promotions, SEO, SEM, Sales, Product Management, Account Management, Marketing Budget..., Integrated Marketing, Management, Strategy, Product Marketing, Market Research, Mobile Devices, Marketing
Education
Notre Dame de Namur University 1995 — 1997
Bachelor's degree, Business/Corporate Communications
AT&T May 2015 - Present
AT&T February 2012 - April 2015
Skills
Project Management, LTE, Telecommunications, Wireless, Wireline, Eagle Scout, Cellular Communications, Broadband, Cross-functional Team...
Education
University of Florida 1992 — 1996
Bachelor of Science (BS), Mathematics
Nova Southeastern University
Master of Business Administration (MBA)
AT&T August 2014 - Present
AT&T October 2011 - July 2014
LEAGUE at AT&T 2014 - 2014
LEAGUE at AT&T 2014 - 2014
Skills
Telecommunications, Wireless, Cross-functional Team..., Training, Call Centers, Customer Retention, Vendor Management, Management, Mobile Devices, Salesforce.com, VoIP, Unified Communications, Program Management, Solution Selling, Customer Experience, Customer Satisfaction, Product Management, Sales Operations, Account Management, Team Leadership, Managed Services, Process Improvement, Leadership, Networking, Direct Sales, Data Center, Strategy, Strategic Partnerships, Project Management, Team Building, Mobile Technology, Sales Process, Integration, CRM
Education
Northwood University 2009 — 2011
MBA, Business
Saginaw Valley State University - College of Business and Management
Bachelor of Arts (B.A.), Business, Management, Marketing, and Related Support Services
AT&T December 2007 - Present
Intradeco Inc March 1998 - September 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C, Java, Management, Telecommunications
Education
Nova Southeastern University 2002 — 2004
Master of Business Administration (M.B.A.), International Finance
Nova Southeastern University 1997 — 2001
Master of Business Administration (MBA), Finance, General
AT&T Wireless TechnicianAT&TMarch 2011 - Present
Skills
Wireless, Telecommunications
Education
Northwood University 1999 — 2003
Bachelor of Business Administration (BBA), Business Administration and Management, General
American Income Life Insurance Company March 2015 - Present
Visiting Angels March 2011 - Present
Jeanne D. Ott Business and Accounting Service 2006 - 2007
AT&T 1980 - 1986
Skills
Marketing, Marketing Strategy, Accounting, Administration, Sales, Strategic Communications, Business Administration, Customer Relations, Long-term Customer..., QuickBooks, Sales Force Development, Oral Communication, Microsoft Technologies
Education
Northwood University 2002 — 2005
Bachelor's degree, Business Administration, Management and Operations
Northwood University
Bachelor's degree, Marketing/Marketing Management, General
UC Davis Medical Center January 2015 - Present
UC Davis Medical Center July 2012 - December 2014
UC Davis Medical Center September 2011 - July 2012
AT&T June 2007 - September 2011
State of California Department of Justice August 2006 - June 2007
Skills
Computer Hardware, Troubleshooting, Windows Server, Epic Systems, Computer Security, Healthcare Information..., HIPAA, Access, EMR, Informatics, Windows 7, Security, Training, Microsoft Excel, Software Documentation, Project Management, PowerPoint, Microsoft Word, Wireless
Education
Norwich University 2001 — 2005
Bachelor of Science, Computer Information Systems
Consumnes River Community College 2011 — 2011
Certificate, Management of Clinical Information Technology: Implementation Support
Consumnes River Community College 2010 — 2011
Certificate, •Management of Clinical Information Technology: Technical Support Specialist
MotorCity Casino Hotel April 2015 - Present
AT&T November 2013 - January 2014
Jully Black Entertainment July 2012 - 2014
Levy Restaurants June 2013 - December 2013
Walt Disney World January 2013 - February 2013
Northwood University August 2008 - December 2012
Courtyard by Marriott Downtown Detroit July 2011 - August 2011
B.E.L.L Building Educated Leaders for Life July 2011 - August 2011
B.E.L.L Building Educated Leaders for Life July 2010 - August 2010
American Express Business Travel March 2007 - September 2007
Skills
Hospitality, Microsoft Office, Telephone Skills, Social Media, Customer Service, Time Management, Teamwork, Critical Thinking, Facebook, Hotels, Management, Entertainment, Event Planning, Social Networking, PowerPoint, Front Office, Research, Food Service, Event Management, Customer Satisfaction, Food & Beverage, Inventory Management, Leadership, Social Media Marketing, Team Building, Microsoft Word
Education
Northwood University 2008 — 2012
Bachelor of Business Administration (BBA), Hospitality Administration/Management
Keep Safe Storage February 2015 - Present
Volunteer October 2011 - Present
Our Lady of Peace Parish October 2012 - April 2015
KitchenSource.com October 2014 - February 2015
Trumbull Self Storage May 2014 - October 2014
Lex Products Corp. April 2010 - October 2011
AT&T May 2000 - February 2009
AT&T January 1997 - May 2000
Communication Workers of America (CUTW/CWA Local 1298) January 1998 - January 2000
American Red Cross 1996 - 2000
Skills
Microsoft Word, Microsoft Excel, Microsoft Office, Outlook, ParishSoft, Access, Software Documentation, Training, Leadership, Management, Budgets, Customer Service, Project Management, Human Resources, Computer Hardware, Sales, Time Management, Process Improvement, Team Building, Troubleshooting, Analysis, New Business Development, Inventory Management, Operations Management, Program Management, Cross-functional Team..., Strategic Planning, Policy, Project Planning
Education
Norwalk Community College 1974 — 1976
Computer Science
JM Wright Technical 1967 — 1970
Electronics
NeuStar, Inc. July 2009 - Present
Avotus Corporation 2004 - July 2009
Formity Systems September 2002 - 2004
Infonet Communications Services April 2001 - September 2002
Vectant Inc. June 2000 - April 2001
AT&T October 1978 - June 2000
WorldPartners Company 1993 - 1998
Skills
Telecommunications, Product Marketing, Start-ups, Go-to-market Strategy, Product Management, Strategy
Education
Nova Southeastern University 1989 — 1991
BS, Management
AT&T May 2012 - Present
AT&T December 2007 - May 2012
Time Warner Telecom October 2006 - December 2007
Xspedius Communications (absorbed byTime Warner Telecom) April 2006 - October 2006
Syniverse Technologies June 2005 - March 2006
AT&T Business Solutions July 2002 - June 2005
Audio Visual Innovations March 2001 - June 2002
Intermedia Communications October 2000 - March 2001
Intermedia Communications December 1999 - October 2000
Intermedia Communications January 1997 - December 1999
Skills
ATM networks, Project Management, Team Building, Team Leadership, Building Relationships, Customer Service, Customer Satisfaction, Customer Oriented, Telecommunications, Philanthropy, Engineering, Managed Services, Vendor Management, Selling, Team Management, Solution Selling, Management, Sales, PMP, MPLS, Co-location, Wireless, Product Development, Integration, VoIP, Routers, Strategic Partnerships, TCP/IP, Direct Sales, Frame Relay, Call Centers, Account Management, Security, Data Center, IP, SaaS, Cloud Computing, SIP Trunking, LAN-WAN, Strategy, T1
Education
Nova Southeastern University 1993 — 1996
BS, Professional Management
Robert E. Peary High School 1972 — 1976
Diploma, General
AT&T April 2013 - Present
CenturyLink 2011 - March 2013
Imperva 2009 - 2011
XO Communications 2008 - 2009
AT&T 2007 - 2008
AT&T 2006 - 2007
AT&T 2003 - 2006
Bustamante, O'Hara & Gagliasso 1996 - 2003
Skills
Business Alliances, Telecommunications, Co-location, Ethernet, Data Security, T1, Solution Selling, SaaS, Cloud Computing, Managed Services, Direct Sales, Channel, Selling, Sales Process, Networking, Sales Operations, Management, Leadership, Sales, MPLS, VoIP, Unified Communications, Salesforce.com, Channel Partners, Security, Enterprise Software, Professional Services, Data Center
Education
Notre Dame de Namur University 2010 — 2012
Bachelor of Science, Business Administration and Management, General, 3.98
AT&T October 2014 - Present
Best Buy March 2012 - October 2014
Freedom Boat Club April 2013 - December 2013
Best Buy November 2011 - March 2012
Best Buy May 2008 - July 2011
Geek Squad October 2007 - May 2008
Preferred Electrical Contractors May 2005 - August 2005
Skills
Driving Results, Customer Service, Employee Training, Team Leadership, Time Management, Customer Satisfaction, Store Operations, Visual Merchandising, Inventory Management, Computer Repair, Computer Hardware, Planograms, Sales, Merchandising, Leadership, Troubleshooting, Retail Sales, Loss Prevention
Education
Norwalk Community College 2008 — 2009
New Milford High School 2003 — 2008
High school diploma
AT&T Mobility December 2013 - Present
AT&T March 2013 - Present
Bellsouth March 2005 - May 2007
Bellsouth January 1996 - March 2005
Skills
Network Operations, Critical Chain Project..., Telecommunications, Team Leadership, Six Sigma, ATM networks, Data Center, DSL, Telephony, Optical Fiber, Computer Network..., Ethernet, IP, Wireless, Vendor Management, Switches, MPLS, T1, Fiber Optics, VoIP, Network Design, Frame Relay, Call Center, LTE, Cellular Communications, WAN, Broadband, Process Improvement, SIP, Product Management, Troubleshooting, Program Management, Disaster Recovery, SDH, Wireless Networking, 4G, UMTS, Cisco Technologies, Network Engineering, Project Management, Networking, LAN-WAN, GSM, Managed Services, DS3, Routing, TCP/IP, Telecommunications..., Routers, CDMA
Education
Nova Southeastern University 2011 — 2014
Bachelor of Business Administration (B.B.A.)
AT&T February 2014 - Present
Exclusive Cutz July 2005 - Present
AT&T May 2000 - Present
Skills
Customer Satisfaction, PRI, Customer Service, Telecommunications, Call Center, Customer Relations, Billing, Account Management, Sales Support, Customer Retention, Team Building, Problem Solving, Call Centers, Leadership, Cross-functional Team..., Vendor Management, Training, Sales, Management, Project Management, Public Speaking
Education
Northwood University 2005 — 2008
Bachelors, Business-Management
AT&T 2004 - Present
BellSouth January 2003 - February 2004
BellSouth April 1998 - January 2003
BellSouth May 1993 - March 1998
BellSouth Services January 1988 - January 1991
Skills
Telecommunications, Six Sigma, Software Documentation, Process Improvement, Analysis, Vendor Management, Program Management, Training, Change Management, Business Analysis, Team Leadership, Computer Network..., Leadership, Call Centers, Process Engineering, Management, Continuous Improvement, Microsoft Office, Networking, Business Requirements, Requirements Analysis, Business Process Mapping, DMAIC, SPC, Optimization, Green Belt, Wireless, Business Process..., Managed Services, Telephony, DSL, Project Planning, Broadband, PMP, Mobile Devices, VoIP, Optimizations, Network Operations, Documentation, Process Mapping, Wireless Mobility, Operations Management, Technical Documentation, Project Management, IP, Cross-functional Team..., Product Management, Team Building, Integration, Troubleshooting
Education
Nova Southeastern University 1989 — 1990
Bachelors, Business
McArthur High School 1968 — 1971
General
AT&T May 2015 - Present
Army National Guard March 2010 - Present
Lemcon - Tangent August 2014 - March 2015
Joint Task Force - Guantanamo February 2013 - January 2014
Skills
Windows, C#, Records Management, Microsoft Excel, Teamwork, Customer Service, MySQL, PowerPoint, Microsoft Word, Photoshop, SAP, SAP ERP, Microsoft Access, Human Resources, Troubleshooting, Leadership, Management, Time Management, Personnel Management, Software Documentation
Education
Northwood University 2009 — 2014
BBA, Business Administration; Management Information Systems
Northwood University 2009 — 2014
Miami-Dade County May 2014 - Present
Miami-Dade County May 2003 - Present
AT&T June 2002 - May 2003
AT&T July 1999 - April 2003
Puerto Rico Highway Authority June 1995 - May 1999
Department of Natural Resources of Puerto Rico October 1992 - June 1995
INTERAMERICAN BUSINESS COLLEGE August 1992 - October 1992
Skills
Traffic Management, Troubleshooting, Traffic Engineering, Road Traffic, Engineering, Inspection, Software Installation, Construction, Transportation Planning, Project Planning, Civil Engineering, Management, Traffic Signal Design, Maintenance & Repair, Synchro, Project Management, Technical Training, Electricians, AutoCAD, Project Coordination, Analysis, Supervisory Experience, Transportation, Hardware, Process Improvement, Traffic Operations, Microsoft Works, Operating Systems, Supervising, Supervisory Skills, Databases, Highways, Traffic Signals, Traffic Signal..., Audible Pedestrian..., Windows, GIS, Surveying, Traffic Operation, Signal Operating Plans, Logic Programming, Electronics, Matlab, Data Management, Microsoft Office, Contract Management, Strategic Planning, Construction Management, Program Management, Road
Education
Miami-Dade County HR
Miami-Dade County HR
Polytechnic University of Puerto Rico 2013 — 2014
Master's Degree, Electrical and Electronics Engineering, 3.5
Polytechnic University of Puerto Rico 1988 — 1992
BS, Electrical Engineering
Nova Southeastern University 2001 — 2003
Master's Degree, Business Administration and Management
Carvin School 1979 — 1984
Sprint January 2014 - Present
Time Warner Cable Business Class April 2013 - December 2013
AT&T 2008 - 2011
Charley’s Grilled Subs June 2006 - February 2008
Mortgage One Home Loans 2002 - 2006
Community Capital September 2001 - December 2001
MCI Worldcom 2000 - 2001
Skills
Consultative Approach, Communication Skills, Spanish, Self-driven, Self-starter, Selling Skills, Highly detail oriented, Customer Retention, Customer Satisfaction, Prospecting Skills, Negotiation, New Business Development, Sales Presentations, Telecommunications, CRM, Cold Calling, Account Management, Business Development, Direct Sales, Wireless, Salesforce.com, Solution Selling, B2B, Real Estate, Short Sales, Managed Services, Strategic Partnerships, Sales, Marketing, Sales Process, Sales Operations
Education
Notre Dame de Namur University 1996 — 2000
Bachelor of Science (BS), International Business
Express Scripts December 2013 - Present
AT&T October 2007 - December 2013
MasterCard World Wide October 2005 - October 2007
IBM Corporation - Global Services West January 1980 - September 2003
Skills
PMP, Project Management, PMO, Requirements Analysis, Agile Project Management, Leadership, Telecommunications, Program Management, Management, SDLC, Process Improvement, Business Intelligence, Business Analysis, Integration, Risk Management, Software Development, Project Planning, Databases, Information Technology
Education
University of Colorado Boulder 1993 — 1998
Ph.D., International Business
University of Colorado Boulder 1989 — 1992
MBA, Business
Nova Southeastern University 1984 — 1987
BS, Computer Science
SAIC May 2011 - Present
Dataline/Fulcrum/JCSE October 2008 - June 2011
AT&T June 2008 - September 2008
Avaya May 2007 - July 2008
Eagan & Macallister (SAIC) December 2006 - May 2007
Catalina Marketing May 2005 - November 2006
Avaya October 2000 - February 2005
Lucent Technologies October 1996 - October 2000
AT&T April 1991 - October 1996
Skills
Network Management, Configuration Management, Project Coordination, Servers, Hardware, Network Communications, ATM networks, Frame Relay, MPLS, SDH, Adtran, Isp, X.25, PPP, PRI, HDLC, Token Ring, Novell, SNA, POTS, FDDI, VoIP, Telecommunications, Network Administration, Software Documentation, IP, Avaya, Cisco Technologies, Troubleshooting, Security+, Telephony, Network Security, Unix, CCNA, Networking, WAN, Computer Security, Network Design, Routing, Technical Support, VPN, Ethernet, Switches, Network Engineering, LAN-WAN, Routers, ITIL, Cisco Routers, Testing, Cisco Nexus
Education
St Petersburg College 1994 — 1998
A.S., Telecommunications Engineering
Nova Southeastern University 1990 — 1993
Bachelors of Science, Business Major - Customer Service Minor
Rutgers University-New Brunswick 1978 — 1979
AT&T May 2012 - Present
TOSS Corporation April 2010 - May 2012
Greenpages January 2008 - April 2010
Foedus 2006 - 2008
Focus Technology Solutions 2003 - 2006
Amherst Technologies 2001 - 2002
ESG 1996 - 2001
U.S. Cellular 1993 - 1995
Skills
Salesforce.com, Cloud Consulting, Channel, Enterprise Software, Data Center, Storage, VDI, Disaster Recovery, Professional Services, Solution Selling, SaaS, Pre-sales, Managed Services, Unified Communications, Telepresence, Virtualization, Cloud Computing, VMware
Education
Norwich University 1988 — 1992
LHS
Proud Mitten Shared Kitchen/Bakery November 2014 - Present
Grainger December 2002 - September 2004
Grainger February 2001 - December 2002
Messina's Gourment Foods May 2000 - February 2001
AT&T June 1994 - May 2000
AT&T September 1996 - January 2000
Skills
Marketing and Marketing..., Achiever's Club San..., Leadership, Management, Market Research, Product Management, Sales Operations, Strategy, New Business Development, Marketing
Education
Northwood University 1994 — 2000
AT&T School of Business, Sales, Distribution, and Marketing Operations, General
Northwood University 1990 — 1994
Associate of Arts (AA), Marketing/Marketing Management, General
TracFone Wireless July 2015 - Present
NextWave Enterprises, LLC November 2013 - October 2014
Nova Southeastern University July 2012 - August 2013
Ofimaster C.A. September 2011 - December 2011
AT&T May 2010 - October 2010
RGIS January 2010 - May 2010
Comunicaciones Garmai V.V., C.A. June 2008 - January 2010
Alimentos Berrios C.A. ALBECA April 2007 - February 2008
Alimentos Berrios C.A. ALBECA August 2005 - April 2007
Skills
Bilingual: Fluent in..., Excellent interpersonal..., Capable of working..., Confident and effective..., Committed to customer..., Logistics, Inventory Management, Retail, Merchandising, Market Research, Inventory Control, Warehousing, Telecommunications, Microsoft Office, Microsoft Excel, Team Leadership, PowerPoint, Invoicing, Public Speaking, Microsoft Word, Spanish, Marketing Strategy, Leadership, Time Management, Project Planning
Education
Nova Southeastern University 2012 — 2013
Master in Business Administration, Business Administration and Management, General, 3.78
Universidad Tecnologica del Centro 2000 — 2005
Bachelor in Business Administration and Management. Minor in Marketing and Logistics, Business administration marketing and logistics
Aon Hewitt January 2013 - February 2014
ADP May 2011 - May 2012
NorthgateArinso June 2010 - October 2010
Convergys November 2007 - May 2010
EDS August 2005 - November 2007
Aon Human Capital Services July 2002 - July 2005
AT&T January 1984 - June 2002
Skills
Project Management, Release Management, Change Management, Strategic Planning, Human Resources, Vendor Management, Outsourcing, Process Improvement, Business Analysis, Service Delivery, Program Management, Performance Management, SDLC, Business Process..., Process Engineering, PMP, BPO, Coaching, Operations Management, IT Operations, Risk Management, Multi-state Payroll..., Payroll Conversions, Call Center, Business Process, HRIS, Financial Risk, PeopleSoft, System Administration, Project Delivery, Recruiting, Personnel Management, Resource Management, PMO, Workforce Management, Employee Benefits, Requirements Analysis, Policy, Configuration Management, Business Intelligence, Integration, Management, IT Management, ITIL, Disaster Recovery, Governance, Quality Assurance, Six Sigma, CRM, Leadership
Education
Nova Southeastern University
MBA, Business, Marketing
The Ohio State University
Bachelor of Science, Education
AT&T March 2011 - Present
Sprint / Ericsson January 1998 - January 2011
US CELLULAR January 1996 - January 1998
US Army January 1990 - January 1996
Skills
Wireless, Ethernet, Electronics, Microwave, Mobile Devices, Networking, Routers, Software Installation, T1, Technical Support, Testing, Troubleshooting, VoIP
Education
Nova Southeastern University 1998 — 2001
Masters of Science Degree, Educational Technology
Nova Southeastern University
Bachelors of Science Degree, Management
Nancy Alvarez Consulting December 2009 - Present
Startup Quest™ February 2014 - May 2014
Motorola Solutions January 2012 - December 2013
Windstream Communications August 2010 - January 2012
ATT August 2000 - September 2009
BellSouth Telecommunications August 2000 - 2006
BellSouth Business February 1987 - August 2000
Skills
Project Management, Salesforce Administrator, Workforce Training, Organizational..., Collaborative Planning, Training & Development, Performance Improvement, Organization..., Business Development, Contract Negotiation, Data Integrity, Coaching, Cloud Computing, Solution Selling, Employee Training, Telecommunications, Savvion, Oracle E-Business Suite, Managed Services, MPLS, VoIP, Workforce Development, Leadership, Business Process, Training, Sales, Business Planning, Recruiting, Salesforce.com, Management, Performance Management, Sales Process, Sales Operations, Vendor Management, Sales Management, Strategic Planning, Program Management, Professional Services, Unified Communications, Channel Partners, CRM, Organizational..., Wireless, Compassion, Engaging Speaker, Professional Experience, Start-ups
Education
University of Florida Center for Entrepreneurship & Innovation 2014 — 2014
StartUp Quest
Nova Southeastern University 2009 — 2013
MBA, Business, 3.7
Nova Southeastern University 2006 — 2008
B.S., Business
T January 1984 - Present
AT&T August 1981 - Present
Mecklenburg County Beekeepers Association 2007 - 2009
Mecklenburg County Beekeepers 2007 - 2009
AT & T Yellow Pages 1981 - 2009
T January 1982 - January 1984
T January 1981 - January 1982
Education
Nova Southeastern University 1988 — 1990
BS, Business
Nova Southeastern University
B.S, Business Administration
Microsoft February 2015 - Present
Microsoft December 2011 - Present
Microsoft November 2007 - December 2011
Washington Mutual April 2007 - November 2007
AT&T October 2004 - March 2007
Denali Advanced Integration September 2002 - November 2005
Skills
Business Intelligence, Analytics, Data Warehousing, Data Mining, Software Project..., Agile Methodologies, SDLC, Scrum, Agile Project Management, Record Linkage, Program Management, Product Management, Enterprise Architecture, Management, C#, Software Engineering, Software Development, Distributed Systems, E-commerce, XML, Scalability, Web Services, Testing, Databases, Web Analytics, Software Design, Data Modeling, SaaS, Enterprise Software, Web Applications, Integration, Solution Architecture
Education
University of Washington 2006 — 2008
MSIM, Master of Science in Information Management and Technology
Stanford University 2010 — 2012
Data Mining and Applications
Notre Dame University 1998 — 2002
Bachelor Of Science, Computer Science (Business Computing)
PeopleNet January 2015 - Present
Aetna December 2013 - January 2015
Molina Healthcare May 2011 - December 2013
ACS, a Xerox Company October 2008 - March 2011
AT&T September 2007 - October 2008
AT&T/SE Enterprise Markets Delivery February 2006 - September 2007
BellSouth/OSS Planning-Architecture and S&T CIO November 2004 - January 2006
Skills
SDLC, Software Development, Product Development, Software Implementation, Vendor Management, PMO set-up, PMO, Project Management, Agile Project Management, Financial Reporting, Personnel Management, Enterprise Architecture, Solution Architecture, Engineering, Test Management, Organization, Product Road Mapping, Telecommunications, Process Improvement, Product Management, Enterprise Software, Business Process, Management, IT Strategy, Visio, Integration, Architecture, Leadership, Requirements Gathering, PMP, Business Process..., Business Intelligence, Requirements Analysis, Software Documentation, Change Management, Program Management, Senior Executive..., Project Portfolio..., Systems Analysis, Business Analysis, Disaster Recovery, CRM, Outsourcing, Software Project..., Cross-functional Team..., Resource Management, IT Service Management, Information Technology, Data Warehousing, IT Operations
Education
Nova Southeastern University 1991 — 1993
MBA
University of Florida 1987 — 1990
BS
Crash and burn computers January 2013 - Present
Rite Aid March 2011 - Present
CCS Technologies July 2010 - January 2012
2010-2011CCS Technologies June 2010 - February 2011
ATT August 2005 - July 2008
ATT February 2005 - June 2008
Skills
Computer repair, Management, Customer Service, Networking
Education
Northwood University 2006 — 2010
Certification; Bachelors, Graphic DesignMCC; Computer Information Systems
John Glenn
John Glenn
Northwood University
Associate, Business Management
AT&T February 2007 - Present
Florida Polytechnic University September 2015 - Present
Nova Southeastern University 2010 - December 2012
Syniverse 1986 - 2006
GTE 1985 - 1999
United States Marine Corps 1982 - 1995
Skills
Network Security, CISSP, Security, System Administration, Disaster Recovery, Security+, Network Administration, Network Design, Cisco Technologies, VPN, Intrusion Detection, Systems Engineering, Networking, Troubleshooting, VoIP, Computer Security, Information Security..., Risk Assessment, Integration, Unix, Architecture, ITIL, Leadership, Information Technology, Routers, Project Management, Cloud Computing, Vulnerability Management, Switches, Data Center, WAN
Education
Nova Southeastern University
Doctor of Philosophy (Ph.D.), Information Systems; concentration in Information Security
Saint Leo University
AA
Accion Labs May 2015 - Present
AmeriCorps January 2014 - Present
Dimension Data July 2014 - January 2015
Accenture July 2013 - January 2014
Pivot/Sigma Technology Solutions, Inc. January 2013 - July 2013
Citi May 2012 - January 2013
Sullivan & Cogliano March 2012 - June 2012
Orange Business Services February 2012 - February 2012
AT&T June 2010 - December 2011
Avema Corporation June 2010 - October 2011
Skills
Data Center, Leadership, Management, Contract Negotiation, Enterprise Software, Security, Networking, Telecommunications, Analysis, Cisco Technologies, Contract Management, Storage, Account Management, Network Architecture, Infrastructure, PMO, Project Management in..., Construction Management..., Enterprise VOIP -..., BICSI RCDD Standards..., Waterfall & Agile..., Data Center Design/Build, Corporate Systems..., ISO 9000 Standards, Voice, Data & Fiber..., Telecom Circuit..., MS Project / Clarity /..., SOX Sarbanes Oxley..., Unified Communications, IP based Executive..., Free Space Optics Laser..., Information Technology, SDLC, Project Management, Integration
Education
Villanova University 2006 — 2006
Online PMI PMP Corporate Training for Emerging Health IT
Norwich University 1990 — 1994
BA, History
Self Employed August 2005 - Present
AT&T 1984 - 2005
United States Navy September 1979 - September 1984
Skills
Computer Network..., Computer Information..., Urban Planning, Project Management, Fiscally Responsible, Public Works, Risk Assessment
Education
Norwich University 2009 — 2012
Master of Public Administration (MPA), Public Administration
University of Central Florida 2004 — 2008
Bachelor of Science (B.S.), Public Administration
Florida Blue August 2013 - Present
Convergys July 2007 - July 2012
Convergys Corporation: CORP Organization June 2004 - July 2007
AT&T June 1992 - June 2004
Skills
ITIL, Change Management, Integration, Incident Management, Service Delivery, Testing, Management, Project Management, BPO, Networking, Vendor Management, Quality Assurance, SDLC, Call Centers, Troubleshooting, Call Center, PMP, Problem Solving, Process Improvement, Outsourcing, Business Analysis, Telecommunications, Disaster Recovery, CompTIA Network+, Sla, Information Technology, CompTIA Security+, ITIL v3 Foundations..., Home Agent, Business Process..., Requirements Analysis, Program Management, Business Process, Technical Support, CRM, Leadership, IT Management, System Deployment, IT Service Management
Education
Nova Southeastern University
MBA, Business
Nova University
BS, Business
Florida State College
AA, Psychology, Information Systems
ENERXO / KWIM LLC September 2011 - Present
Logicalis August 2012 - March 2014
Tollgrade Communications February 2012 - August 2012
NewNet Communication Technologies June 2010 - October 2011
UTStarcom December 2007 - October 2010
Lucent Technologies June 1996 - December 2007
AT&T October 1992 - April 1995
LG Electronics January 1991 - October 1992
Digital Equipment Corporation January 1989 - April 1990
Microclones March 1988 - April 1990
Skills
Strategic Partnerships, Pre-sales, CRM, Product Marketing, Go-to-market Strategy, Channel, Cloud Computing, Management, Telecommunications, Wireless, Mobile Internet, SaaS, Product Management, Leadership, Mobile Devices, Managed Services, Mobile Technology, Channel Partners, Start-ups, Latin America, Cisco Technologies, Solution Selling, Data Center, Business Alliances, Team Management, Strategy, Cross-functional Team..., Professional Services, Product Development, Sales Management, Business Development, Business Strategy, Marketing Management, Executive Management, Mergers, Selling, New Business Development, Sales, International Sales, VoIP, Integration, Competitive Analysis, Key Account Management, International Business, Account Management, Sales Operations, Business Planning, Consulting, Unified Communications, Outsourcing
Education
Nova Southeastern University 2000 — 2001
MIBA, Master of International Business Administration
AT&T School of Business 1996 — 1997
Universidad de los Andes 1992 — 1993
MBA, Masters of Business Administration
Pontificia Universidad Javeriana 1983 — 1989
BS, Electronic Engineering
Thunderbird School of Global Management
Certificate, Finance Executive Education
StGeorge's school
High School
YMCA of Florida's First Coast May 2015 - Present
Edward Waters College May 2008 - May 2015
AT&T May 2005 - January 2009
AT&T May 2005 - May 2008
GTech/FL Lottery January 2005 - May 2005
Nike August 2000 - November 2004
Nike, Inc January 2000 - January 2004
American InterContinental University January 2000 - November 2002
The Southern League of Professional Baseball January 1997 - January 2000
WJXT/TV April 1994 - January 1997
Skills
Strategic Planning, Management, Staff Development, Public Speaking, Non-profits, Higher Education, Educational Leadership, Non-profit..., Strategic Partnerships, Strategic Thinking, Public Policy, Urban Studies, Program Management, Team Building, Analysis, Fundraising, Community Outreach, Recruiting, Coaching, Organizational..., Nonprofits, Leadership, Community Development, Event Management, Career Counseling, New Business Development, Access, Budgets, Public Relations, Sales, Project Planning, Government, Training, Program Development, Policy, Advertising, Negotiation, Grant Writing, Leadership Development, Proposal Writing, Marketing, Human Resources, Event Planning, Market Research, Marketing Strategy, Business Planning, Integrated Marketing, Social Networking
Education
Nova Southeastern University 2010 — 2013
Doctorate, Organizational Leadership
Pfeiffer University 1998 — 2000
MBA, Business Administration
University of North Florida 1989 — 1994
Bachelor of Arts, Sociology
Innovation Associates March 2014 - Present
Sightpath Medical August 2013 - March 2014
CareFusion (Pyxis Medication Products) April 2011 - February 2013
Advanced Pharmacy February 2008 - April 2011
The Walt Disney Company December 2005 - November 2007
Agere Systems June 2001 - November 2006
Lucent Technologies September 1996 - June 2001
AT&T October 1984 - September 1996
Skills
Field Service, Troubleshooting, Medical Devices, Electronics, Software Documentation, Automation, Training, Technical Support, Electro-mechanical, Customer Service, Leadership, Team Building, Project Management, Negotiation, Teamwork, Process Improvement, Robotics, Networking, Quality Assurance, Team Leadership, Product Development, CRM, System Administration, Strategic Planning, Contract Management, Account Management, Semiconductor Industry, Pneumatics, Visio, PLC, HL7, Biomedical Engineering, Microsoft Office, Sales, Hiring, Customer Relations, Administration, Pharmacy Automation, New Product..., Public Speaking, Pyxis, P&L Management, Hands-on Technical..., Technical Writing, Hydraulics, DHCP, Wet Chemistry, Gas Processing, Academic Partnering, Community Outreach
Education
Nova Southeastern University 1989 — 1991
B.S., Business Management
Pensacola Junior College 1981 — 1983
A.S., Electronics Engineering
Pensacola Junior College 1981 — 1983
A.S., Biomedical Engineering
AT&T September 1996 - Present
Education
Nova Southeastern University 2000 — 2001
MS, MIS
Cisco Systems November 1999 - Present
Wandel & Goltermann October 1996 - November 1999
AT&T June 1986 - October 1996
Skills
QoS, Cisco IOS, Cisco Technologies, WAN, Cisco Call Manager, CCIE, Switches, Network Architecture, OSPF, CCVP, BGP, CCNP, Routing, Cisco Nexus, Routing Protocols
Education
Nova Southeastern University 1991 — 1994
Bachelor of Science (BS)
Saint Petersburg Junior College
Associate of Arts (A.A.), Electrical and Electronics Engineering
Baltimore County Public Schools August 2004 - Present
AT&T August 1974 - June 2005
AT&T August 1974 - December 2003
Skills
Tutoring, Classroom, Curriculum Design, Curriculum Development, Teaching, Lesson Planning, Teacher Training, Educational Leadership, Staff Development, Classroom Management, Literacy, Instructional Design, ESL, K-12, Teaching English as a..., Instructional Technology, Editing, Differentiated..., Public Speaking
Education
Notre Dame of Maryland University 1999 — 2001
Masters, Education
Principal Consultant to The World Bank / SITA December 2012 - Present
Interop Technologies October 2010 - August 2012
Interop Technologies 2007 - 2010
Syniverse Technologies September 2006 - December 2007
Verisign December 2001 - May 2006
Illuminet / NTC June 1998 - December 2001
American Airlines / Sabre Group August 1992 - May 1998
AT&T September 1983 - August 1992
Skills
Wireless, Telecommunications, Channel Sales, Product Management, SMS, CDMA, GSM, SS7, Cross-functional Team..., Start-ups, Program Management, IP, Integration, Computer Network..., Project Coordination, Leadership Development, Decisiveness, Software Development, SaaS, Strategic Partnerships, SIP, VoIP, Pre-sales, Sales Operations, Disaster Recovery, Mobile Technology, Mobile Communications, Security, TCP/IP, Vendor Management, WiFi, Network Administration, Managed Services, Mobile Devices, Management, Go-to-market Strategy, Product Marketing, Project Management, Operations Management, IT Management, CRM, Cloud Computing, Service Delivery, Testing, Global Network...
Education
Nova Southeastern University 1992 — 1996
BS, Business Management
The Ohio State University
Industrial Design (Space & Enclosure / Product)
Benjamin Logan HS
Louisiana State University August 2015 - Present
Nova Southeastern University January 2014 - Present
Florida International University August 2014 - November 2014
Nova Southeastern University May 2014 - July 2014
Nova Southeastern University May 2011 - January 2014
Saveology.com ™ March 2009 - May 2011
City of North Miami January 2010 - December 2010
AT&T November 2008 - February 2009
Enterprise Rent-A-Car January 2008 - November 2008
Skills
Multi-cultural team..., Projection Analysis, Project Coordination, Executive Support, Risk Management, Public Speaking, Multitaski, Bilingual, Purchase Requisitions, Microsoft Excel, Outlook, Microsoft Publisher, Heavy Calendaring, Event Planning, Ariba, Banners, Microsoft Word, Policy, Interviews, Management, Team Building, Leadership, Process Scheduler, Customer Service, Microsoft Office, PowerPoint, Training, Higher Education
Education
Nova Southeastern University 2013 — 2015
Masters, College Student Affairs with a concentration in Conflict Analysis and Resolution
Nova Southeastern University 2009 — 2012
Masters, Public Administration
University of Florida 2003 — 2007
Bachelor of Arts, Political Science
City of Fort Lauderdale, Police Legal Unit February 1996 - Present
Florida Office of the Attorney General September 1994 - February 1996
AT&T June 1981 - September 1994
Legal Aid Service of Broward County, Inc. June 1993 - December 1993
Skills
Litigation, Civil Litigation, Legal Research, Wordperfect, Paralegals, PACER, Pleadings, Westlaw, Trials, Government, Legal Documents, Legal Writing, Document Review, Case Managment, Microsoft Word, Trial Preparation, Asset Tracking, Word, Clear, Customer Service, ATIDS, CCIS, Legal Support, WestlawNext, Copywriting, Copy/Scanning, Office Administration, Hearings, Legal Education, Microsoft Excel, Microsoft Office, DAVID, IPP Group, WordPerfect, Legal Assistance
Education
Nova Southeastern University 1991 — 1992
Paralegal, Civil Litigation; Criminal and Real Estate
University of South Florida - College of Business Administration 1978 — 1981
BA, Business Administation
Hialeah Sr. High School 1973 — 1975
High School Diploma
AT&T January 2013 - Present
Skills
Collaborative Problem..., Microsoft Office, Relationship-builder..., Organization Skills, Telecommunications, Cross-functional Team..., Driven By Results, Change Management, Culture Change, Data Analysis, Conflict Resolution, Sales Operations, Employee Engagement, Project Management, Internal Communications, Strategy Implementation, Leadership, Solution Selling, Customer Retention, Customer Satisfaction, Strategic Partnerships, New Business Development, Sales Process, Business Process..., Customer Service, Customer Experience, Sales Presentations, Professional...
Education
Northwood University - DeVos Graduate School 2013 — 2015
Master of Business Administration (M.B.A.)
AT&T January 2014 - Present
AT&T January 2013 - December 2013
AT&T April 2011 - December 2012
AT&T May 2006 - April 2011
Skills
Private Line, Managed Services, Co-location, Account Management, MPLS, Unified Communications, Wireless, Solution Selling, Direct Sales, VoIP, Sales, SIP Trunking, Telecommunications, Cloud Computing, Sales Operations, Hosted Services, Telephony
Education
Nova Southeastern University 2007 — 2010
MBA
University of Florida 2002 — 2006
Thoman Investments, LLC August 2008 - Present
Bluegreen Corporation March 2007 - August 2008
Pediatrix Medical Group June 2005 - March 2007
Jarden Consumer Solutions August 2002 - April 2005
South Florida Water Management District November 2001 - August 2002
NCCI Holdings April 1986 - September 2001
AT&T August 1974 - November 1985
Skills
Web Services, Microsoft SQL Server, ASP.NET, SQL, Visio, Databases, VB.NET, XML, SharePoint, SSRS, SDLC, JavaScript, Crystal Reports, Software Project..., Business Intelligence, Requirements Analysis, AJAX, SSIS, Web Applications, Software Development, C#, Integration, Business Analysis, .NET, Requirements Gathering, CRM, Data Warehousing, Agile Methodologies, Database Design, Enterprise Architecture
Education
Nova Southeastern University 1990 — 1993
MBA, Business
Nova Southeastern University 1988 — 1990
BS, Business
Tri-Central High School
Healogics, Inc. (formerly Diversified Clinical Services) June 2011 - Present
Eola Capital November 2010 - May 2011
Availity, L.L.C. 2002 - 2010
Centecor, Inc. 2000 - 2009
MEDCARE MANAGEMENT SYSTEMS INC. – JACKSONVILLE, FL 2000 - 2001
MISSION CRITICAL RECOVERY, INC. – JACKSONVILLE, FL 1996 - 2000
WELLSPRING RESOURCES – JACKSONVILLE, FL 1995 - 1996
AT&T 1982 - 1995
Skills
Team Building, Infrastructure, Business Continuity, Disaster Recovery, Data Center, IT Management, IT Strategy, Vendor Management, Enterprise Architecture, Business Analysis, HIPAA, Process Improvement, IT Operations, Budgets, Healthcare Information..., Business Process..., Technology Management, Information Technology, Virtualization, Strategic Planning, Contract Negotiation, Integration, Change Management, Program Management, Project Management, Security, Leadership, Software Development, Enterprise Software, IT Service Management, Outsourcing, Telecommunications, Management, Root Cause Analysis, Cisco Technologies, Servers, Microsoft SQL Server, Unix, Networking, SharePoint, Start-ups, Business Intelligence, VPN, Citrix
Education
Nova Southeastern University 1992 — 1994
BS, Professional Management
Bright House Networks August 2015 - Present
Waste Management February 2014 - June 2015
AT&T August 2009 - February 2014
Sprint July 2008 - July 2009
TCA Development Group, LLC 2004 - 2009
AT&T 1992 - 2000
Skills
Selling, Telecommunications, CRM, Leadership, Account Management, Cross-functional Team..., Mobile Devices, Sales, Solution Selling, Management, Contract Negotiation, Sales Management, New Business Development, Enterprise Software, Small Business, Negotiation, Strategic Partnerships, Wireless, Start-ups, Training, Entrepreneurship, Microsoft Office, Personal Development, Major Accounts, Business Relationship..., Key Account Management, Forecasting, Solutions Marketing, Client Relationship..., Mobility Solutions, Consultative Selling, AT&T, Quota Management, Sales Forecasting, Fortune 1000, Fortune 500, Environmental Compliance, Recycling, Environmental Services, Hospitality, Waste Management, Direct Sales, Salesforce.com, Team Building, Sales Operations, Strategic Planning, Customer Service, Sales Process
Education
Nova Southeastern University 1996 — 1998
MBA, Business
Rutgers University-New Brunswick 1985 — 1989
BA, Economics, Communications, Finance
Kinnelon High School 1981 — 1985
High School, College Prep
MERCHANTS BANCARD NETWORKS September 2014 - Present
NACR October 2009 - August 2014
City National Bank 1990 - 2014
City National Bank 1990 - 2014
City National Bank 1990 - 2014
Avaya January 2000 - October 2009
LUCENT TECHNOLOGIES January 1996 - January 2000
AT&T January 1994 - January 1996
HARRIS/3M January 1989 - January 1993
Software , Services and Accessories January 1988 - January 1989
Skills
Lead Generation, Channel Partners, IP, Cisco Technologies, Call Centers, Territory Management, Competitive Analysis, Mobile Computing, Sales Operations, Channel, Salesforce.com, Contact Centers, VoIP, Selling, Sales Management, Vendor Management, Leadership, Unified Communications, Avaya, Data Center, Service Delivery, Marketing Strategy, Management, Team Building, Sales, Channel Strategy, Wireless, Strategy, SIP, Telecommunications, Telephony, Managed Services, Analytics, Strategic Planning, Customer Retention, Solution Selling, SaaS, Cloud Computing, Enterprise Software, Mobile Devices, Account Management, Pre-sales, Product Management, Unified Messaging, Customer Experience, Hosted Services, ACD, Product Marketing, Team Leadership, Demand Generation
Education
Nova Southeastern University 1993 — 1995
Master of Business Administration (M.B.A.), MBA
University of Florida 1980 — 1985
Bachelor's Degree, MARKETING
Consulate Health Care December 2013 - Present
Point North Consulting January 2013 - December 2013
Altos Communications, Inc. January 2012 - January 2013
Self Employed January 2008 - January 2012
TransTegrity June 2001 - December 2007
InCharge Institute November 1999 - June 2001
AT&T November 1983 - November 1999
Education
Nova Southeastern University 1995 — 1999
Doctor of Philosophy (Ph.D.), Computer Information Systems, 4.0 / 4.0 GPA
Webster University 1992 — 1993
MA, Computer Resource Management
Webster University 1990 — 1992
MBA, Business Information Systems
Nova Southeastern University 1987 — 1989
BS, Business Administration
AT&T June 2015 - Present
AT&T February 2015 - Present
AT&T June 2013 - Present
Osmose Utilities Services May 2010 - October 2012
Skills
Field utilities..., Phasing, equipment..., Inspection, Facilities Management, Network Connectivity, Customer support and..., Safety Management..., Management, Construction Safety, VoIP, Troubleshooting, Cabling, Networking, Project Planning, Fiber Optics, Telecommunications, T1, Broadband, Testing, Ethernet, LAN-WAN, Wireless, Team Leadership, Routers, DSL, Co-location, Switches, Managed Services, Telephony, IP, Network Engineering, Network Design, Metro Ethernet, Provisioning, Internet Services, VPN, TDM, Security, IPTV, QoS, Routing, System Deployment, Transmission, Wireless Networking, Technical Support, Wireless Broadband, Customer Service, Leadership, Strategic Planning
Education
Northwood University 1991 — 1994
Associates Degree, Business Management and Marketing
Allscripts March 2013 - Present
Black Box Network Services July 2014 - January 2015
AT&T October 2011 - July 2014
LAN WAN Professional March 2011 - October 2011
Cartus Corporation March 2010 - March 2011
Cartus Corporation May 2009 - March 2010
Cablevision Corporation August 2008 - October 2008
Synapse Group Inc. a Time Inc. Company June 2007 - August 2007
Med Practice Informatics, LLC June 2005 - August 2005
Skills
CCNA, TCP/IP, DNS, Cisco Technologies, Troubleshooting, Servers, Network Administration, Data Center, DHCP, Routers, Technical Support, VPN, Networking, CCNP, Firewalls, Checkpoint Security, Juniper, Catalyst Switches, Network Engineering, Network Security, LAN-WAN, Network Design, VMware, Cisco Routers, Computer Hardware, Network Architecture, Telecommunications, Wireless Networking, OSPF, Switches, Virtualization, VoIP, Disaster Recovery, Routing, Cisco IOS, WAN, System Administration, EIGRP, VLAN, Security, Operating Systems, Hardware, Software Documentation, BGP, Microsoft Exchange, IP, IPSec, MPLS, RIP, Active Directory
Education
Norwich University 2003 — 2008
Bachelor of Science (B.Sc.), Computer and Information Systems Security/Information Assurance
Norwich University 2003 — 2008
Bachelor of Science (B.S.), Computer and Information Systems Security/Information Assurance
Shoes For Crews July 2015 - Present
Tech Service Today LLC September 2014 - May 2015
The Soup Kitchen of Boynton Beach 2012 - 2014
Republic Services Inc 2007 - 2012
AT&T 1991 - 2007
1st Eagle, INC. 1987 - 1991
Skills
Information Technology, Human Resources, Telecommunications, Technical Support, Customer Service, Management, Leadership, Sales, Strategic Planning, Training, Account Management, Strategy, Team Leadership, Networking, Vendor Management, Team Building, Process Improvement, VoIP
Education
Nova Southeastern University
Master's Degree, Business
Palm Beach Atlantic University
Bachelor's Degree, Human Resources
Social Accountability International January 1998 - Present
Lucent Technology January 1991 - March 1994
AT&T June 1977 - May 1991
Skills
Corporate Social..., Stakeholder Engagement, Sustainable Development, Capacity Building, Human Rights, NGOs, Sustainability, Non-profits, Policy, Volunteer Management, Training, Change Management, Sustainability Reporting, Nonprofits, Project Planning, Community Development, International Relations, Supply Chain Management, Auditing, Policy Analysis, Organizational..., Sustainability..., Strategic Communications, Social Entrepreneurship
Education
Norwich University
AT&T October 1982 - January 2014
Skills
Call Centers, Customer Satisfaction, Process Improvement, Change Management, Employee Training, Instructional Design, Project Management, Presentations, Leadership, Telecommunications
Education
University of Phoenix 2006 — 2008
Master of Business Administration (M.B.A.), Business Administration, Management and Operations
Notre Dame College 1993 — 1997
Bachelor of Arts (B.A.), Human Resources Development
Edward Jones August 2013 - Present
New York Life Insurance Company June 2012 - August 2013
AT&T January 1996 - January 2012
AT&T January 1996 - January 2012
The Women's Alliance 2012 - 2012
GTE March 1995 - December 1995
Skills
Sales, B2B, Customer Service, Time Management, Direct Sales, Sales Process, Account Management, New Business Development, Sales Management, Cold Calling, Advertising, Sales Presentations, Sales Operations, Marketing, Selling Skills, Business Strategy, Investments, Investment Advisory, Investment Strategies, Stocks, Stock Market, Bonds, Municipal Bonds, Government Bonds, High Yield Bonds
Education
Northwood University 1989 — 1996
BBA, Marketing and Management
Business and Management Center 1985 — 1988
NEOPERL, Inc. October 2014 - Present
Aetna June 2013 - December 2013
Verizon Wireless August 2012 - March 2013
ISGN June 2012 - July 2012
AT&T September 1999 - September 2008
Zackin Publications Inc. March 1997 - August 1999
Design Communications, Inc. September 1995 - February 1997
Skills
Advertising, InDesign, Marketing, Social Media Marketing, SEO, Graphic Design, Social Networking, Management, Email Marketing, Dreamweaver, Adobe Acrobat, Social Media, Web Design, Training, Sales, Photoshop, Sales Process, Logo Design, Illustrator, Online Advertising, Adobe Creative Suite, QuarkXPress, Customer Service, Graphics, Microsoft Office, Flash, Layout, Copywriting, Online Marketing, Software Documentation, OS X, Direct Mail, Time Management, CMS, Adobe Fireworks, Multimedia, Newsletters, Mac, Brochures, Posters, Visio, Creative Direction, WordPress, Photography, Publications, Magazines, Branding & Identity, Image Manipulation, Typography, Business Cards
Education
Norwalk Community College 2009 — 2010
n/a, Web Page Design
Gateway Community College 2009 — 2009
n/a, Web Page Design - Interactive Design, Completed 2009
Yale University 2009 — 2009
n/a, World Wide Web: Interactive Design
Middlesex Community College 2008 — 2009
n/a, Web Page Design
Paier College of Art 1991 — 1995
BFA, Graphic Design
Eli Whitney Vocational Tech. School 1987 — 1991
n/a, Graphic Communications
WIN-TV
Mending of Hearts Through Poetry March 2004 - Present
AT&T February 2003 - May 2012
Adelphia Business Solutions May 1999 - November 2002
Bellouth Mobility July 1996 - May 1999
Mellon Bank June 1984 - August 1988
ABC Television June 1981 - May 1982
Education
Nova Southeastern University 2006 — 2007
Business Administration
Duquesne High School 1978 — 1981
diploma
Zoetic Technology Group February 2013 - Present
Nationwide Insurance 2013 - Present
CSC Consulting January 2012 - February 2013
CSC Consulting, Inc. 1997 - December 2011
Cegedim Dendrite January 1996 - January 1997
Claremont Technology Group January 1995 - January 1996
Pinkerton Computer Consultants April 1994 - December 1995
AT&T October 1983 - April 1994
Skills
Management, Business Process..., Business Analysis, Program Management, PMO, IT Strategy, Business Process, Management Consulting, Project Management, MS Project, SDLC, Project Portfolio..., Testing, IT Management, Visio, Outsourcing, Business Transformation, IT Service Management, Enterprise Architecture, Requirements Analysis, Solution Architecture, Integration, PMP, Software Project..., Consulting, Resource Management, Project Delivery, ITIL, Vendor Management, IT Outsourcing, Requirements Gathering, Governance, ERP, Business Intelligence, Service Delivery, Business Process Design, Business Process..., Professional Services, Infrastructure, Information Technology, Pre-sales, Disaster Recovery, Benefits Realization..., IT Operations, Data Center, Offshoring, SharePoint, Global Delivery
Education
Webster University 1993 — 1994
MBA, Finance
Nova Southeastern University 1990 — 1992
Professional Management / Computer Science
U.S. Bank (FSV Payment Systems) June 2012 - Present
CSX Technology 2011 - 2011
IBM Global Services January 2003 - March 2010
IBM June 1999 - January 2003
AT&T July 1979 - June 1999
United States Air Force 1966 - 1970
Skills
SQL, Requirements Analysis, Microsoft SQL Server, Databases, TCP/IP, Oracle
Education
Nova Southeastern University 1986 — 1988
BS, Professional management
CAL Communications January 2004 - Present
M2N Technologies December 2001 - Present
BellSouth Business Systems December 1998 - December 2001
AT&T 1996 - 1998
AT&T 1984 - 1996
Skills
Business Development, Public Speaking, Telecommunications, VoIP, Training, Team Building, Sales Operations, Strategy, Strategic Planning, Management, Solution Selling, Sales Management, New Business Development, Entrepreneurship, Leadership, Direct Sales, Strategic Partnerships, Negotiation, Start-ups, SaaS, Product Management, CRM
Education
Nova Southeastern University 1992 — 1994
MBA
USAA July 2008 - Present
AT&T July 2006 - July 2008
Nokia May 1999 - July 2006
Skills
Succession Planning, Performance Management, Deferred Compensation, Incentive Programs, Talent Management, Employee Engagement, Organizational..., Vendor Management, Workforce Planning, Change Management, HRIS, Benchmarking, Onboarding, HR Policies, Human Resources, Organizational Design, Talent Acquisition, HR Consulting, PeopleSoft, Job Evaluation, Job Analysis, Executive Pay, Compensation, Job Descriptions, SAP HR, Interviews, Mergers, Training, Executive Compensation..., Coaching, Salary, Compensation Structures, Relocation
Education
The University of Dallas 1997 — 1999
MBA, Int'l Human Resources
Northwood University 1993 — 1997
BBA, Int'l Business
Capital One November 2009 - Present
Blue Canopy November 2003 - November 2009
Capital One 2008 - 2009
FBI 2008 - 2008
Capital One 2006 - 2008
America Online 2003 - 2005
AT&T 2000 - 2003
United States Air Force 1997 - 2001
Skills
Information Security, Program Management, Vulnerability Management, Amazon Web Services..., Red Team, Penetration Testing, Application Security, Security Awareness, Security Metrics, Security Patch..., Perimeter Security, Network Security, Regulatory Compliance, Project Portfolio..., Project Management, Project Delivery, Information Technology, SDLC, PCI DSS, Disaster Recovery, Department Budgeting, Acquisition Integration, Vendor Management, International Project..., Project Finance, Infrastructure Security, IT Solutions, IT Financial Management, Capital Budgeting, Budget Process, Recruiting, Contract Negotiation, IT Procurement, Financial Reporting, Master Scheduling, Team Leadership
Education
Norwich University 2014 — 2015
Master of Science (MS), Information Security & Assurance (MSISA) with Concentration in Vulnerability Management
Virginia Military Institute
Bachelor of Arts (BA), Economics & Business (with Distinction)
Federal Reserve Bank of New York March 2012 - June 2012
AXA Equitable August 2010 - January 2012
US Coast Guard Auxiliary 1990 - 2012
The Hartford November 2007 - February 2009
Perimeter E-Security January 2005 - November 2007
TEKsystems November 2004 - January 2005
MCC Worldwide LLP November 2003 - November 2004
AT&T May 1999 - July 2003
IBM November 1998 - May 1999
IBM October 1994 - November 1998
Skills
SDLC, Project Management, Project Planning, Change Management, Contract Management, MS Project, Visio, Resource Management, Leadership, Integration, Project Portfolio...
Education
Norwalk Community College
AS, Management
Purdue University
BS, Computer Science
The George Washington University
Masters Certificate, Project Management
Arlisa Jackson - Consultant March 2000 - Present
Kondler CPAs/Business Consultants February 2008 - 2010
Las Vegas 2005 - 2010
North Florida 2000 - 2005
AT&T 1981 - 1998
Skills
Strategic Planning, Public Relations, New Business Development, Media Relations, Community Relations, Event Management, Community Outreach, Strategic Partnerships, Radio, Entrepreneurship, Management, Strategy, Marketing Communications, Leadership, Marketing Strategy, Team Building, Nonprofits, Business Development, Community Development, CRM, Program Management, Marketing, Cross-functional Team..., Training, Budgets, Social Media Marketing, Social Media, Advertising, Public Speaking, Small Business, Sales, Online Marketing, Event Planning, Email Marketing, Social Networking
Education
Nova Southeastern University
MBA, Business and Entrepreneurial Studies
University of Cincinnati
BBA, Accounting
FedEx Services August 2000 - Present
Ciber April 1998 - August 2000
Maxim Group May 1997 - April 1998
J. Anthony and Associates February 1996 - May 1997
DCI February 1994 - January 1996
AT&T February 1988 - February 1994
Phoenix Home Life Mutual Insurance Company November 1985 - February 1988
General Electric Consulting Services Corp February 1983 - November 1985
Dynamics Research Corporation October 1981 - February 1983
Skills
Data Modeling, Database Administration, Data Analysis, Re-engineering, DB2, Data Warehousing, Testing, z/OS, Requirements Analysis, ETL, SDLC, System Administration, Business Intelligence, Systems Analysis, Mainframe, SQL, Performance Tuning, Databases, Database Design, Data Architecture, Program Management, Enterprise Architecture, COBOL
Education
Nova Southeastern University 1988 — 1990
MBA
The University of Kansas 1977 — 1981
BS, Computer Science
AT&T 1984 - Present
Skills
Telecommunications, VoIP, Managed Services, PMP, IP, MPLS, Unified Communications, Integration, Program Management, PMO
Education
Notre Dame de Namur University 1970 — 1974
BA, English, History, Education
Rebuilding Together 2014 - Present
Rockefeller Brothers Fund 2005 - 2013
United Way of New York City 2002 - 2005
Black Enterprise 2001 - 2001
Women's National Basketball Association 1999 - 2001
Orlando Magic 1995 - 1999
Greater Orlando Chamber of Commerce 1993 - 1995
AT&T 1993 - 1993
Greater Orlando Aviation Authority 1989 - 1993
Skills
Public Relations, Strategic Communications, Corporate Communications, Media Relations, Editing, Writing, Social Media, Non-profits, Public Speaking, Communications Strategy, Crisis Communications, Community Outreach, Event Planning, Community Relations, Internal Communications, Speech Writing, Web Content, Digital Media, Philanthropy, Copy Editing, Copywriting, Content Management, Management, Marketing, Corporate Social..., Press Releases, Publishing, Strategy, Public Policy, Communications Planning, Message Development, Community Development, Volunteer Management, Publications, Marketing Communications, Nonprofits, International..., Social Entrepreneurship, Communication Training, Blogging, Content Strategy, Cause Marketing, Grant Writing, Sponsorship, Newsletters
Education
Nova Southeastern University 1990 — 1992
MBA, Business Adminstration
Wake Forest University 1984 — 1988
BA, Speech Communications
AT&T February 2008 - Present
IBM September 1997 - January 2008
Education
Norwalk Community College 1984 — 1988
AS, Data Processing
Self Employed Consulting/Contractor June 2014 - Present
CenturyLink July 2007 - May 2014
Norlight Telecommunications April 2006 - July 2007
Charter Communications June 2004 - January 2005
AT&T February 1999 - June 2004
Skills
Co-location, Managed Services, SIP Trunking, Hosted Services, Unified Communications, Metro Ethernet, Channel, CPE, WAN, Wireless, Sales Operations, Data Center, SIP, Sales Engineering, PRI, Ethernet, VoIP, MPLS, Cloud Computing, Enterprise Content..., Enterprise Architecture
Education
Northwood University
BBA, Business Admin., 3.48/4.0
Miller Heiman Sales Training 2011 — 2011
Certificate of Completion - Professional Sales, BlueSheet/Green Sheet Training
Power Messaging 2013 — 2013
Certificate of Completion, Coporate Visions - Power Messaging
Qwest Communications National Account ManagerBullsEye TelecomJuly 2005 - August 2006
Smart Office Systems 2004 - 2005
Focal Communications December 1999 - October 2002
AT&T 1998 - 1999
University of Detroit Mercy 1993 - 1998
Michigan Bell/Ameritech 1987 - 1991
Michigan Bell Communications 1984 - 1987
Education
Northwood University 1977 — 1980
Livonia Stevenson High School 1973 — 1976
Consolidated Network Services March 2009 - Present
CIMCO Communications March 2008 - April 2009
CallTele March 2007 - February 2008
ADT Fire & Security 2005 - 2006
American Telephone & Telegraph 1968 - 2003
AT&T 1968 - 2003
Skills
Billing, Negotiation, Telecommunications, Contract Negotiations, Consultative Selling, Direct Sales, Solution Selling, Account Management, B2B, New Business Development, CRM, VoIP, Call Centers, Unified Communications, Team Building, Managed Services, Leadership, Team Leadership, Data Center, Lead Generation, Cold Calling, Telephony, IP, WAN, Ethernet, Networking, Management, Business Development
Education
Northwood University 1990 — 2003
BS, Business Administration
Illinois Valley Community College 1966 — 1968
AS, Electronics Tech
Saint Bede Academy 1962 — 1966
High School, General
CompuCom August 2014 - Present
SuperTech-IT 2009 - Present
Circulation Specialists Inc January 2004 - Present
AT&T November 2011 - January 2012
BMC HealthNet Plan March 2009 - March 2010
Circulation Specialists, Inc. January 2004 - February 2009
Cardiac Specialists August 2003 - December 2003
MicroWarehouse March 2001 - March 2003
MicroWarehouse July 2000 - March 2001
Connecticut Hospice Inc October 1995 - June 2000
Skills
Computer Repair, Computer Hardware..., Computer Maintenance, Windows XP, Windows 7, Windows 8, Wireless Networking, Online Advertising, Email Marketing, Customer Acquisition, Direct Marketing, Digital Marketing, Database Marketing, Direct Mail, Social Media Marketing, Lead Generation, Marketing, Advertising, Publishing, Social Media, Multi-channel Marketing, Microsoft Office, Customer Service, Networking, Management, E-commerce, Access, Sales
Education
Norwalk Community College 1995 — 1998
Oakland University August 2015 - Present
Ford Motor Company May 2015 - August 2015
Oakland University December 2014 - April 2015
Oakland University March 2014 - November 2014
AT&T January 2013 - March 2013
GreenPath Debt Solutions July 2008 - July 2011
Professional Resource Associates August 2006 - September 2007
Skills
Customer Service, Microsoft Office, Team Building, Sales, Time Management, Budgets, Financial Analysis, Analysis, Leadership, Team Leadership, Management, Training, Microsoft Excel, Microsoft Word, Public Speaking
Education
Oakland University 2013 — 2016
Bachelor’s Degree, Information Technology
Northwood University 2004 — 2006
Bachelor of Business Administration (BBA), Finance, Economics, Management
AT&T March 2008 - Present
AT&T November 1998 - Present
Safety Advisory Services P/L 1989 - 1992
Skills
MPLS, LAN/WAN, Unified Communications, LAN-WAN
Education
Northwood University
AT&T December 2014 - Present
Cricket Wireless July 2014 - Present
Cricket Wireless October 2012 - July 2014
AT&T Mobility March 2011 - October 2012
AT&T Mobility September 2009 - February 2011
AT&T Mobility May 2009 - August 2009
Cingular January 2007 - April 2009
Cingular October 2005 - December 2006
AT&T Wireless Services January 1999 - July 2002
Skills
Wireless, Telecommunications, Management, Vendor Management, Product Management, Customer Experience, Strategy, Sales Operations, Cross-functional Team..., Program Management, Budgets, Sales, Mobile Devices, Marketing, Six Sigma, Mobile Technology, Strategic Partnerships, Process Improvement, Training, LTE, Call Centers, Go-to-market Strategy
Education
Nova Southeastern University 1998 — 2000
MBA
Saint Anselm College 1988 — 1990
Mount Saint Mary High School 1984 — 1988
High School diploma
AT&T January 2008 - Present
BellSouth 2005 - January 2008
Skills
MS Office Suite, Supervisory Skills, Creative Writing, Microsoft Office, EEO, Recruiting, SPHR, Training, Public Speaking, Coaching, Team Building, Interviews, Process Improvement, Team Leadership, Customer Satisfaction, Customer Service, System Administration, Software Documentation, Employee Relations, Negotiation, Outlook, Contract Negotiation, Project Planning, Budgets
Education
Nova Southeastern University 1993 — 1995
MBA, Business Administration
Michael Raymond and Assoc. October 2004 - Present
The Travel Authority January 2005 - September 2008
Cendant September 2002 - December 2004
Cendant January 1999 - September 2002
Kmart Corporation October 1986 - January 1996
AT&T January 1984 - October 1986
AT&T September 1980 - January 1984
Michigan Bell Telephone January 1972 - September 1979
Skills
Marketing, Management, Retail, Vendor Management, Project Management, Sales, CRM, Strategic Planning, Sales Management, Process Improvement, Business Analysis, Team Building, Change Management, Team Leadership, Program Management, Customer Service, Business Development, Contract Negotiation, Outsourcing, Integration, Leadership, Telecommunications, Call Centers, Start-ups, Strategy, Business Process..., Cross-functional Team..., Consulting, Business Intelligence, IT Strategy, Cloud Computing, IT Management, SaaS, Management Consulting, Business Process, Enterprise Software, Professional Services, E-commerce, Solution Selling, Executive Management, Information Technology, Enterprise Architecture, Product Management
Education
Western Michigan University 1965 — 1968
BS, Marketing
Northwood University 1963 — 1965
BBA, Business
AT&T December 2012 - Present
Coates Field Service January 2010 - December 2012
Electrical consultants, Inc February 2008 - August 2010
General Dynamics December 2005 - February 2008
Skills
Real Estate, Customer Service, Budgets, Program Management, Process Improvement, Site Acquisition, Telecommunications, Zoning, Project Coordination, Access, Cellular Communications
Education
Nova Southeastern University 1993 — 1995
Master, Mental Health Counseling
University of Michigan 1990 — 1992
BS, Honors Program: Psychology & Sociology
Sprinklr March 2015 - Present
Dealer Tire January 2013 - March 2015
Self September 2011 - December 2012
Cisco Systems 2010 - August 2011
Cisco Systems 2006 - June 2009
AT&T 2004 - 2006
AT&T 1998 - 2004
AutoNation 1997 - 1998
Jet Express International Couriers 1996 - 1997
UPS 1980 - 1995
Skills
Supply Chain Management, Operations Management, Program Management, Six Sigma, Process Improvement, Leadership, Telecommunications, Logistics, Forecasting, Lean Manufacturing, Strategic Planning, Distribution Management, Capacity Management, Process Engineering, Lean Initiatives, Capacity Planning, Sales Operations, Value Stream Mapping, Industrial Engineering, Operational Efficiency, Lean Logistics, Automotive, Logistics Management, Bilingual, Process Modeling, MBA, Planning, Increase Productivity, KPI Reports, Business Process..., Fleet Management, AutoCAD, Project Management, Warehouse Management, Project Planning, Supply Chain, Strategy, Management, Cross-functional Team...
Education
Nova Southeastern University
MBA, Business Administration
University of Miami
BS, Industrial Engineering Manufacturing Concentration
SALTWATER Properties of Martha's Vineyard September 2012 - Present
Interior Decision Inc. October 2008 - August 2012
IKON Office Solutions October 2006 - September 2008
AT&T 1991 - 2002
Skills
Management, Solution Selling, SaaS
Education
Rhode Island School of Design 2002 — 2006
Continuing Education Program, Interior Design
Notre Dame de Namur University 1985 — 1990
MBA, Marketing
University of Massachusetts Dartmouth 1980 — 1985
BS, Construction Engineering
Rings End Lumber August 2011 - Present
at&t 1993 - 2008
Skills
Vendor Management, Telecommunications
Education
Norwalk Community College
The University of Connecticut
Bachelors, General Studies
AT&T April 1996 - Present
Northrop Grumman Corporation January 1980 - December 1995
Skills
Telecommunications, Integration, Wireless, Process Improvement, Troubleshooting, Ethernet, RF, WAN, Six Sigma, IP
Education
Trumbull High School 1972 — 1976
Diploma, College Preparatory
Bridgeport Engineering Institute
BSEE, Eletronic Engineer
Norwalk Community College
ASEE
San Francisco Giants March 2014 - Present
AT&T 2001 - March 2015
AT&T 1998 - 2001
Skills
Telecommunications, Project Management, Cross-functional Team..., Program Management, Project Portfolio..., Process Improvement, Business Analysis, Wireless, Managed Services, VoIP, Security, Human Resources, Staffing Services, Customer Service
Education
Notre Dame de Namur University 2007 — 2009
Education
University of Phoenix 1998 — 2000
BS, Business Management
Daiichi Sankyo January 2010 - Present
Ferrari North America 2009 - January 2010
AT&T 1995 - 2007
Education
Stevens Institute of Technology 2001 — 2002
Project Management
Nova Southeastern University 1987 — 1990
BS, Business Administration
Hotwire Communications LLC January 2015 - Present
AT&T March 2013 - January 2015
Cbeyond December 2012 - March 2013
Cbeyond March 2010 - December 2012
Cbeyond December 2008 - February 2010
Jakks Pacific May 2008 - December 2008
Nova Southeastern University July 2006 - May 2008
Saturn of Rochester April 2001 - June 2006
Skills
Marketing, Direct Sales, Sales, Cold Calling, Account Management, Sales Operations, Sales Presentations, Sales Management, Salesforce.com, Cloud Computing, Solution Selling, Customer Retention, Telecommunications, Business Development, CRM, Building Relationships, Managed Services, Team Building, VoIP, Microsoft Office, Strategy, Networking, Advertising, Leadership, Sales Process
Education
Nova Southeastern University 2006 — 2008
Bachelor of Arts, Business, Marketing
Monroe Community 2004 — 2006
Associates Degree, Business Administration
Ascena Retail Group August 2011 - Present
Polo Ralph Lauren August 2009 - August 2011
WPP March 2008 - August 2009
Morgan Stanley May 2007 - December 2007
IPG September 2004 - April 2007
AT&T February 1988 - August 2004
Skills
Strategic Planning, Financial Analysis, Forecasting, Business Analysis, Process Improvement, Financial Reporting, Business Process..., Cross-functional Team..., Vendor Management, Retail, Business Intelligence, Sarbanes-Oxley Act, Management, ERP, Budgets, Leadership, Accounting, Strategy, Strategic Financial..., Managerial Finance, Financial Modeling, Change Management, Finance, Analysis, Mergers & Acquisitions
Education
Norwich University 1982 — 1986
bs, finance-adm
Saint Peter's University
mba, mis
AT&T April 2012 - Present
Allstate Printing May 2007 - December 2011
Allstate Printing & Packaging May 2007 - December 2011
Corporate Express October 2004 - May 2007
Skills
Sales Management, B2B, Business Development, Customer Service, Direct Marketing, Account Management, Direct Sales, Managed Services, Management, Marketing, Microsoft Office, New Business Development, Negotiation, Product Management, Sales, Selling, Solution Selling, Strategic Partnerships, Strategic Planning, Telecommunications, Wireless, Marketing Strategy
Education
Northwood University-Florida 1999 — 2003
AT&T July 2015 - Present
AT&T November 2000 - Present
Skills
Computer Network..., Ethernet, IP, LTE, Leadership, Management, Network Design, Program Management, Strategic Planning, Telecommunications, UMTS, Vendor Management, Wireless, VoIP, Integration, MPLS, Team Leadership
Education
Norwich University 1988 — 1992
Bachelor's degree, History
AT&T May 2001 - April 2010
KeyBank October 1979 - April 2000
Education
Notre Dame College 1989 — 2000
Associates, Business Management
AT&T August 1999 - Present
Skills
Ethernet, IP, Telecommunications, VoIP, Technical Support, Troubleshooting, Team Leadership, Six Sigma, Wireless, Networking, Call Centers, Cisco Technologies, Program Management, Security, Mobile Devices, Visio, Vendor Management, Integration, Disaster Recovery, ITIL, Lean Manufacturing, Testing, Data Center, PMP, Cloud Computing, Switches and Routers
Education
Norwich University 2007 — 2008
MS, Organizational Leadership
Finisar March 2012 - July 2014
Antietam School District August 2003 - March 2012
Agere Technologies May 1999 - August 2002
Lucent Technologies April 1996 - May 1999
AT&T May 1983 - April 1996
Education
Penn State University 2015 — 2016
Master of Business Administration (M.B.A.)
Norwich University
BS, Mechanical Engineering
Pennsylvania State University, State College, PA
MS, Mechanical Engineering
AT&T
Skills
Cross-functional Team..., Telecommunications, Customer Satisfaction, Wireless, Managed Services, VoIP, Program Management, Call Centers, Call Center, Project Management, Direct Sales, Vendor Management, Business Analysis, Unified Communications, Mobile Devices, Product Management, Solution Selling, Team Leadership, Account Management, Program Development
Education
Nova Southeastern University
Master of Business Administration (M.B.A.), Business, Management, Marketing, and Related Support Services, 4.0
University of Miami - School of Business
Bachelor's degree, Economics, 3.93
Database Fusion December 2003 - Present
Teradata December 2003 - Present
Station Casinos 2008 - 2010
Independent Consultant - Data Warehousing November 2000 - December 2003
IBM February 1999 - November 2000
AT&T October 1987 - February 1999
Skills
Teradata, Informatica, Data Warehousing, ETL, Data Modeling, Data Warehouse..., Data Integration, Business Intelligence, Database Design, SQL Tuning, Performance Tuning, Erwin, UNIX, LINUX, AIX, HP-UX, AIX, Data Quality, Dimensional Modeling, DB2, Sybase
Education
Nova Southeastern University 1988 — 1990
BS, Business Management
University of Central Florida 1980 — 1982
Engineering
AT&T Mobility May 2013 - Present
AT&T August 2012 - Present
AT&T Mobility February 2011 - August 2012
AT&T Mobility June 2009 - January 2011
AT&T Mobility February 2007 - June 2009
AT&T Mobility September 2003 - February 2007
Skills
Quotas, Consultative Selling, Direct Sales, Sales Process, Training & Development, Telephony, Selling, Employee Training, Product Launch
Education
Nova Southeastern University 2004 — 2007
Masters In Psychology, Psychology
Southeastern Louisiana University 2000 — 2003
Bachelor in Science, Psychology
AT&T April 2011 - Present
Skills
Telecommunications, Computer Network..., T1, Telephony, EDI, VoIP, IP, Ethernet, Wireless, WAN, Network Design, LAN-WAN, Managed Services, DSL
Education
Northwood University 1996 — 1998
Bachelor of Business Administration (B.B.A.)
Rockaway Valley Regional Sewerage Authority All matters relating to Personnel, health and pension benefitsDirector, New Business DevelpmentDeMonte Associates Global ConsultingJanuary 2000 - Present
AT&T 1970 - 1998
Skills
New Business Development, Strategic Planning, Marketing Strategy, Strategic Partnerships, Sales Management, Account Management, Start-ups, Business Development, Team Building
Education
College of Notre Dame of Maryland 1965 — 1969
Bachelor of Arts (B.A.), Liberal Arts
Sumaria Networks 1999 - Present
Lucent Technologies 1996 - 1999
AT&T 1982 - 1996
AT&T 1982 - 1996
C&P Telephone Company 1979 - 1983
Skills
Microsoft Office, Excel, Word
Education
College of Notre Dame of Maryland
AT&T March 2001 - Present
Skills
Blackberry, Administrative..., Access, Customer Service, Spreadsheets, Outlook, Data Entry, Invoicing, Database Administration, Teamwork, Project Planning, Team Building, Process Scheduler, Sales, Databases, Microsoft Office, Budgets
Education
Northwood University-Texas 2008 — 2012
BS, Business Management
AT&T December 2007 - Present
Plantation, FL June 1998 - December 2007
Fort Lauderdale, FL January 1988 - June 1996
Skills
Business Objects..., Adobe PhotoShop 8.0, HTML/ Java Web..., Six Sigma Green Belt..., Cisco Training and..., MS Project 2003/2007...
Education
Nova Southeastern University 1998 — 2001
Master's degree, Computer and Information Sciences - Support Services
Youngstown State University 1980 — 1984
Bachelor's degree, Civil Engineering
KidsConnection September 2004 - Present
Lucent Technologies January 1996 - July 2001
AT&T January 1994 - March 1995
Skills
Educational Leadership, Elementary Education, Literacy, Tutoring, Differentiated..., Project Management, Facilitator
Education
San Francisco State University 2001 — 2002
Teaching Credential, Elementary Education and Teaching
Notre Dame de Namur University 1999 — 2001
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
AT&T October 1973 - Present
Skills
Technological Solutions
Education
Nova Southeastern University 1984 — 1995
Master of Science (MS), Business Administration and Management, General
AT&T December 2013 - Present
FedEx Office July 2012 - August 2013
U.S. Army Corps of Engineers, Mississippi Valley District September 2009 - July 2010
U.S. Army Corps of Engineers, Mississippi Valley District August 2007 - March 2009
Skills
Clerical Skills, Clerical Work, Customer Service, Cash Register, Cashiering, Cash Handling Experience, Typing, Switchboard Operator, Accounts Receivable, Inventory Control, Problem Solving, microsoft office..., Communication Skills, Written Correspondence, Purchasing, Internet Troubleshooting, TCP/IP, Microsoft Word, Adobe Acrobat, Microsoft Office, Microsoft Excel, CRM databases, PowerPoint, DNS, B2B, Records Management, LAN-WAN, Office Administration
Education
Edna Karr High School 2000 — 2006
high school diploma, general
Northwood University
Business Administration and Management, General
AT&T October 2000 - Present
United States Air Force September 1988 - April 1999
Skills
Command, Telecommunications, IP, Managed Services, MPLS, Unified Communications, Call Centers, Ethernet, Cisco Technologies, Telephony, Network Design
Education
Northwood University-Texas
The University of Texas at Arlington
Accountemps May 2008 - Present
ATT February 2001 - May 2008
VarTec Telecom September 1998 - November 2001
Skills
Accounts Receivable, Journal Entries, Account Reconciliation, General Ledger, Bank Reconciliation, Great Plains Software, QuickBooks, Accruals, Accounting, Payroll, Peachtree, Invoicing, ADP Payroll, Spreadsheets, Financial Statements, Fixed Assets, Microsoft Dynamics SL, Cash Receipts
Education
Northwood University-Texas 1999 — 2001
Bachelor of Business
Seagoville High School 1988 — 1993
High School/Secondary Diploma Programs
Luxottica Retail March 2008 - Present
AT&T Wholesale March 1983 - November 2004
AT&T 1997 - 2004
Skills
Project Management, International Sales, IT Operations
Education
Nova Southeastern University 1988 — 2001
Austin High School 1961 — 1964
Four year High School
Trofholz Technologies 2010 - 2012
AT&T May 1975 - August 2001
Skills
Computer Hardware, Active Directory
Education
Nova Southeastern University 2006 — 2007
Master of Education (MEd), TESOL, 3.75
AT&T April 1993 - Present
Education
Northwood University-Texas
DPR Construction 2003 - Present
Orlando Sentinel 2000 - 2003
AT&T 1984 - 1998
Education
Nova Southeastern University 1996 — 1998
Bachelor of Science (BS), Business Management
Oak Grove High school
AT&T July 1979 - Present
Skills
Customer Service
Education
Northwood University 1994 — 1996
Bachelor's Degree, Business Administration and Management, General, 3.75
Northwood University