Experience
AT&T   February 2013 - Present
SSM Health  May 2008 - July 2012

Education
Breckinridge School of Nursing   2012 — 2014
Associate of Science, Registered Nursing/Registered Nurse, 3.69

Ross Medical Education Center-Ann Arbor   2007 — 2008
Medical Office Assistant/Specialist, 3.5

Experience
New Book entitled Jesus is Here, Come Join the Feast   June 2014 - Present
Self Published book Jesus is Here, Come Join the Feast   May 2014 - Present
Self  December 2003 - Present
AT&T   October 1991 - October 1997

Skills
Hospitality, Tourism, Customer Service, Leisure, Hospitality Management, Hospitality Industry, Food & Beverage, Tour Operators, Vacation, Banquets, Catering, Spa, Event Management, Event Planning, Hotel Management, Hotels, Sales, Resorts

Education
Renaissance School of Therapeutic Massage   2002 — 2003
Graduate, Massage Therapy/Therapeutic Massage

Utah State University   1980 — 1981

Experience
AT&T   August 2011 - November 2013
St. Joseph's Hospital and Medical Center   September 2010 - June 2012
The Finish Line  November 2010 - August 2011
AT&T Mobility  April 2009 - August 2010

Skills
DSL, Call Centers, Telecommunications, Customer Experience, Broadband, Troubleshooting, Customer Satisfaction, Wireless Networking, Ethernet, Wireless, Technical Support, Customer Service, Network Security, Management, Leadership, Team Building, Team Leadership, Strategic Planning, Microsoft Office, Training, Public Speaking, Marketing, Social Media

Education
Regency Beauty Institute-Pasadena   2014 — 2014
Cosmetologists, Salon/Beauty Salon Management/Manager

Blue Cliff College-Gulfport   2006 — 2007
Massage Therapy/Therapeutic Massage

Gulfport high school   1996 — 2001

Experience
Amerigroup Corporation  September 2011 - Present
TMC ORTHOPEDICS   September 2010 - September 2011
Elite Medical Billing & Consulting   June 2006 - September 2011
AT&T   April 2000 - August 2004

Skills
Medical Billing & Coding, Claims Resolution, Coordination of Benefits, Customer Service, Provider Relations, QuickBooks, Accounts Payable, Accounts Receivable, Bookkeeping, Management, Team Leadership, Training, Medical Terminology

Education
Professional Careers Institute   2005 — 2006
Medical Billing & Coding Certification, Billing & Coding Certification

Experience
Capricorn Systems, Inc.   October 2013 - Present
AT&T   2013 - 2014
Infosys  November 2006 - April 2013

Skills
Microsoft Office, Windows, Outlook, HTML, QA Testing, Manual Testing, IVR Testing, Web Testing, Quality Assurance, Microsoft SQL Server, Requirements Analysis, PL/SQL, Unix, Software Project..., SQL, Oracle, SDLC

Education
Rajiv Gandhi Institute Of Technology   2003 — 2006
Bachelor's of Engineering, Computer Engineering

Experience
Nova Pediatric Dentistry and Orthodontics   June 2014 - Present
Heartland Dental  January 2013 - June 2014
AT&T   2008 - 2011

Skills
Customer Experience, Office Administration, Call Centers, Dentrix, Microsoft Word, Telecommunications, Access, Accounts Receivable, Outlook, Microsoft Office, BMC Remedy, Microsoft Excel

Education
Strayer University   2014 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, General

Pamantasan ng Lungsod ng Pasig   2001 — 2005
Bachelor of Science (B.S.), Hotel, Motel, and Restaurant Management

Experience
DB Schenker  January 2015 - Present
AT&T   January 2015 - May 2015
Office Depot  July 2014 - December 2014
American Red Cross DFW  March 2014 - October 2014
worldwidepiano.com   August 2013 - September 2014
Transamerica  July 2014 - August 2014
Goodwill Industries of Dallas, Inc.   December 2013 - January 2014
Shanghai Pudong Foreign Trade Co., Ltd.   May 2011 - August 2011
Alibaba.com  June 2009 - June 2010

Skills
Microsoft Excel, Supply Chain Management, Customer Service, SAP, Distribution Center..., Creative Solutions, Retail Sales, Online Retail, Inventory Analysis, RTCIS

Education
The University of Texas at Dallas   2013 — 2015
Master of Science (MS), Supply Chain Management (STEM)

Shanghai University of Engineering Science   2008 — 2012
Bachelor of Arts (BA), International Trade and Economy

Experience
Valley Vein Health Center   July 2013 - August 2013
AT&T Advertising Solutions  May 2006 - December 2008
Winstar Communications  July 1999 - July 2001
AT&T   January 1996 - August 1999
AT&T   August 1991 - January 1996

Skills
First Aid, Cpr Certified

Education
San Joaquin Valley College-Online   2013 — 2013
Medical Assistant Certificate, Medical Assisting, 4.0 G.P.A.

Merritt College
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies

Merritt College
Associate of Science (A.S.), Health Services/Allied Health/Health Sciences, General

Merritt College
Associate of Science (A.S.), Social and Behavioral Science

Experience
AT&T   August 2015 - Present
Fort Worth, Texas magazine  May 2014 - July 2014
WebbMason  June 2014 - June 2014
Pier 1 Imports  June 2012 - October 2012
WebbMason  June 2012 - July 2012

Skills
Facebook, Leadership, Teamwork, Project Management, Sales, Event Planning, Volunteering, Organization Skills, Marketing, Customer Service, Time Management

Education
University of Missouri-Columbia   2011 — 2015
Bachelor of Science in Business Administration, Marketing

Otago Polytechnic

Experience
Travelers  June 2015 - Present
AT&T   July 2014 - June 2015
Reverse Mortgage Solutions, Inc.   January 2014 - July 2014
Productivity Associates, Inc.   October 2013 - January 2014
John Paul the Great Catholic University  August 2013 - October 2013
CariNet  March 2013 - August 2013
United States Department of Defense  March 2009 - March 2013

Skills
Networking, Troubleshooting, Windows Server, System Administration, Active Directory, Linux, Computer Hardware, Servers, Network Administration, Microsoft Office, Technical Support, Windows, Firewalls, Windows 7, Security, Cloud Computing, Outlook, Ubuntu, Switches, Network Security, Cisco Technologies, Software Installation, Help Desk Support, DNS, Hardware, CompTIA A+ Certification, Social Networking, Wireless Networking, Management, Operating Systems, Mobile Devices, VMware, Computer Security, Human Resources, cPanel, Plesk, Printers, Windows XP, CompTIA A+, First Aid, Communication, IBM Mainframe, WebSphere MQ, CICS, Mainview

Education
Western Governors University   2014 — 2017
Bachelor's Degree, Information Technology

Coleman College   2012 — 2013
Associate of Science (A.S.), Computer Systems Networking and Telecommunications

Norwich Technical High School   2002 — 2006
High School, Graphic Communications

Experience
KARK  July 2013 - Present
AT&T   January 2012 - July 2013

Skills
Telecommunications, Solution Selling, Managed Services, Direct Sales, Wireless, Sales Operations, Account Management, Unified Communications, Call Centers, Sales Process, Customer Retention, Sales

Education
Ouachita Technical College   2007 — 2008

UALR   2005 — 2007

Experience
NeuStar, Inc.   December 2011 - Present
Humana  August 2011 - December 2011
WellPoint  June 2011 - August 2011
Hewlett-Packard  February 2011 - June 2011
Charter Communications  April 2010 - December 2010
Curtis Maryusau America   January 2010 - April 2010
Zappos Family of Companies  September 2009 - December 2009
AT&T   April 2008 - March 2009
Walmart  August 2005 - June 2008

Skills
Provisioning, Telecommunications, Troubleshooting, Security, Technical Support, Computer Hardware, Oracle, Salesforce.com, Integration, Unix, Linux, multitasking skills, Microsoft Excel, Leadership, SOA, Customer Service, Customer Satisfaction, Microsoft Office, Creative Problem Solving, User Provisioning, Circuits, VPN, Software Documentation, Project Management, Databases, Process Improvement, Team Leadership, Service Level Agreements, Cloud Computing, Training, Hardware, Testing, Routers, Software Installation, Call Centers, Help Desk Support, SaaS

Education
Saint Catharine College   2005 — 2007
Associates of Arts, Graphic Design

Marion County High School   2001 — 2005
High School Diploma

Experience
Keuka College  August 2005 - December 2013
AT&T   June 1998 - October 2003

Skills
Customer Service, Microsoft Excel, Microsoft Word, Accounting, Transportation, Continuous Improvement, Payroll, Team Leadership, Team Building, Logistics, Outlook, QuickBooks, Negotiation, Financial Reporting, Program Management, Office Management, Bookkeeping, Inventory Management, Accounts Payable, Operations Management, Accounts Receivable, Analysis, Microsoft Office, Teamwork, Time Management, Budgets

Education
Olean Business Institute   1975 — 1977
Associate of Science (AS), Accounting

Experience
GE Digital Energy  2011 - Present
CG Power Solutions, Inc.   August 2008 - March 2011
AT&T   January 2007 - July 2008

Skills
Electrical Engineering, Project Engineering, Commissioning, Electricians, Engineering, Substation, Testing, AutoCAD, Transformer, Relays, Smart Grid, Protective Relays, FACTS, Substation Automation, Distribution Automation, Smart, High Voltage, Power Distribution

Education
Kansas State University   2009 — 2011
MSEE, Power Engineering, 2011

October 6 University   1999 — 2004
BSEE, Electrical and Electronics Engineering

Experience
CertainTeed Corporation  April 2015 - Present
AT&T   June 2014 - April 2015
VHA  August 2012 - February 2014
Tribune Technology  January 2012 - June 2012
thrive  May 2011 - December 2011
Memorial Sloan Kettering Cancer Center  February 2011 - May 2011
project reCOVER   September 2010 - January 2011
rosa+wesley, inc.   1986 - 2011
McDonald’s US HQ   May 2010 - August 2010
Sylver Consulting  June 2010 - July 2010

Skills
User Experience, User Interface Design, Adobe Creative Suite, Interaction Design, Information Architecture, Service Design, Strategy Development, Strategic Communications, Ethnic Marketing, Research Design, Project Management, Team Leader, Graphic Design, Custom Publishing, Ethnographic Studies, Insight immersion..., Personas, Prototyping, Scenario Planning, Ethnography, Persona, Creative Problem Solving, Marketing, Strategy, Concept Development, Creative Direction, Brand Development, User Research, Content Strategy, Product Design, Corporate Branding, Rapid Prototyping, Design Strategy, User-centered Design, Experience Design, Contextual Inquiry, Usability Testing, User Experience Design, Product Development, InDesign, Design Thinking, Visual Communication, Illustrator, Heuristic Evaluation, Industrial Design, Wireframes, User Scenarios, Human Computer..., Visual Design, Sketching

Education
IIT Institute of Design   2009 — 2011
Master of Design Methods, Strategy, Research, Service Design and Communication Design

National Institutes of Health
Certificate, Protecting Human Research Participants

Schule für Gestaltung Basel   1986 — 1986
Summer Typography Program with Wolfgang Weingart

The School of the Art Institute of Chicago   1983 — 1986
BFA, Visual Communications

Experience
UPS  March 2002 - Present
The Guardian Life Insurance Company of America  February 1999 - January 2002
Merrill Lynch  1997 - 1999
AT&T   1996 - 1997

Skills
CICS, COBOL, DB2, Mainframe, Brokerage, TSO, Customer Service, Outlook, VSAM, IBM Mainframe, ISPF, MVS, JCL, Business Analysis, Business Intelligence, SQL, Visio, SDLC, Software Project..., Requirements Analysis, Software Development

Education
Moscow State Institute of Radio Engineering, Electronics and Automation (Technical University)    1990 — 1991
Computer Science

Moscow State Agroengineering University named after V.P. Goryachkin (MSAU)    1976 — 1981
Bachelor's degree, Automation Engineer Technology

Experience
AT&T   June 2014 - Present
Qualcomm  February 2012 - May 2014
Research In Motion  January 2011 - August 2011

Skills
VOLTE, IMS, EPC, UMTS, LTE, WiFi, WCDMA, CDMA, Testing, Debugging, Wireless, Networking, GSM, EVDO, GPRS, 3GPP, RAN

Education
Southern Methodist University   2009 — 2011
Master's degree, Electrical and Telecommunications Engineering

K.J. Somaiya   2004 — 2008
Bachelor's degree, Electronics and Telecommunication Engineering

Pune Vidhyarthi Griha's College Of Engineering And Technology

Experience
Virtual Hold Technology  October 2011 - Present
AT&T   January 2008 - Present
Mastech  2004 - 2005
IBM Global Services  2003 - 2005

Skills
Genesys, Siebel, CTI, Telephony, Switches, Avaya, IVR, Enterprise Architecture, System Deployment, Software Development, Cloud Computing, Telecommunications, SIP, Call Centers

Education
Saint Petersburg University of Telecommunications   1968 — 1973
MS, Electronics

Experience
Freelance, Independent   January 2010 - Present
PartsBase Inc.  September 2014 - June 2015
Rent-A-Center  November 2011 - September 2014
American Income Life  February 2010 - December 2011
AT&T   June 2010 - September 2010
Great Import & Export Corp (Gym Shop USA)   November 2008 - November 2009
Intellego  August 2007 - March 2008
London Consulting Group  June 2001 - August 2007
Sito Comercial ltda (Gym Shop)   March 1999 - June 2001
Sito Comercial Ltda (Supermercado de la Gimnasia)   April 1998 - February 1999

Skills
Account Management, Sales Management, Business Development, Strategy, Strategic Planning, Recruiting, Management Consulting, Change Management, Business Process..., Leadership Development, B2B, New Business Development, Training, Public Relations, Sales, International Relations, Sales Process, Operations Management, Business Analysis, Leadership, Coaching, Contract Negotiation, Analysis, Team Building, Logistics, Management, Business Strategy, Marketing, Consulting, Negotiation

Education
Open Universiteit Nederland   1984 — 1987
Business - Administration, Science and Marketing

AdBanker   2014 — 2014
Continuous Education 215 license Florida, Insurance, 94%

Able Inc. ExamFX   2010 — 2010
215 Insurance license Florida, Insurance, 78%

IPA Chicago   2008 — 2008
Certified Business Analyst IPA, Business Analysis

COMDES Institute for Training and Education   1988 — 1989
Information Technology

Stichting Praktijkexamens Nederland   1977 — 1979
diploma Accounting, Business Accounting

Lerarenopleiding ZWN Delft   1976 — 1978
teacher, English as a foreign language

Rijswijks Lyceum (ROS)   1970 — 1976
High School, International Business/Trade/Commerce

Experience
AT&T   June 2013 - Present

Skills
OPNET, LAN-WAN, Subnetting, OSPF, MPLS, STP, Frame Relay, matlab, BGP, TCP/IP, Ethernet, Microsoft Office, CISCO Packet Tracer, SONET, VoIP, HTTP, DHCP, DNS, Excel, Power point, html, Agile & Waterfall..., Requirements Management

Education
City University of New York City College   2010 — 2012
Master of Engineering (MEng), Electrical, Electronics and Communications Engineering

Purbanchal Vishwavidalaya   2004 — 2008
Bachelor of Engineering (BE), Electrical, Electronics and Communications Engineering

Experience
McKesson Health IT  July 2014 - Present
Catalent Pharma Solutions  May 2013 - June 2014
Catalent Pharma Solutions  May 2011 - September 2013
AT&T   August 2005 - April 2011
MD Distributors   February 2004 - July 2005
Career Vision  January 2002 - January 2004
Pg Entertainment LLC   January 1999 - January 2002

Skills
Hyperion Financial..., Hyperion HFM, Financial Data..., Essbase, Smartview, HFM, JD Edwards, Variance Analysis, Sarbanes-Oxley, Financial Systems, Revenue Recognition, Business Objects, Ad Hoc Reporting, Access, Reporting, Crystal Reports, Hyperion Reports, Financial Analysis, Pivot Tables, Oracle Applications, Consolidation, Hyperion Enterprise, FDM, Sarbanes-Oxley Act, ERP, Financial Reporting, Account Reconciliation

Education
NIMT   1998 — 1999
Diploma, Business Administration and Management, General

National Institute of Information Technology   1997 — 1999
Diploma in Information Technology

University of Delhi   1996 — 1999
Bachelor of Commerce (B.Com.), Accounting and Finance

Experience
Massage Envy  May 2015 - Present
Jo'lami Boutique and Spa   December 2012 - May 2015
The Spa  November 2013 - September 2014
New Image Medspa   August 2012 - November 2013
The Home Depot  December 2011 - July 2012
AT&T   May 2006 - January 2012
RGIS  December 2006 - January 2007
Lightning Graphics   March 2005 - April 2006
The Home Depot  March 2004 - March 2005

Skills
Call Center, Cashiering, Body Massage, Photoshop, Graphics, Retail, Customer Service, Data Entry, Time Management, Microsoft Office, Outlook, Teamwork, Microsoft Word, PowerPoint, Microsoft Excel, Windows 7, Leadership, Sales, Telephone Skills, Customer Satisfaction, Process Scheduler, Customer Experience, Inventory Management

Education
Miller-Motte Technical College-Columbus   2011 — 2012
Certificate in Massage Therapy, Massage Therapy/Therapeutic Massage

Georgia Southwestern State University   1999 — 2003
Bachelors of Fine Art in Art, Art with Concentration in Photography and Graphic Design

Columbus High School   1995 — 1999
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program

Experience
Datalogix Texas, Inc   February 2014 - Present
Nokia Siemens Networks  June 2012 - December 2013
Datalogix Texas, Inc.   January 2003 - June 2012
AT&T   September 2006 - August 2007
AT&T Wireless  September 2005 - August 2006
GTE Internetworking  February 2000 - July 2002
Bayantel  October 1996 - January 2000
PILTEL  1995 - 1996

Skills
Project Management, Operational Cost..., Technical Product..., Quality Assurance..., System Integration..., Telecommunications, Integration, Project Planning, GSM, LTE, Microwave, UMTS, CDMA, Troubleshooting, SDH, Quality Assurance, Rollout, WiMAX, GPRS

Education
New Era University   1988 — 1993
Bachelors, Electronics and Communications Engineering

New Era University, Quezon City
Bachelor's degree, Electronics and Communications Engineering

Experience
DC Sales Agency   November 2013 - Present
Doo-Wop Productions, LLC.   May 2005 - January 2013
Nationwide Auotmotive Protection   July 2011 - January 2012
AT&T   February 2010 - July 2010
Piloti, Inc   May 2008 - August 2009
Fedex Kinko's  August 2006 - March 2008
World Class Sports Company   September 2003 - November 2005
US Navy  December 2000 - July 2003

Skills
Customer Service, Sales, Marketing, Microsoft Office, Trade Shows, Microsoft Excel, Retail, PowerPoint, Outlook, Microsoft Word, Direct Mail, Photoshop, Inventory Management, Research, Press Releases, Distribution Center..., Shipping, Credit, Business Intelligence, Catalogs, Leadership, Social Media, Budgets, Online Advertising, Strategic Planning, Account Management, Advertising, Sales Management, Management, Customer Satisfaction, Business Development, Sales Process, Training, Selling, Facebook, Product Development, Sales Operations, Customer Retention, Time Management, E-commerce, Business Planning, Public Relations, Marketing Strategy, New Business Development, Cold Calling, Salesforce.com, Online Marketing, Social Networking, Networking, Pricing

Education
Saint Louis Community College-Wildwood
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

Southern Illinois University   2009 — 2009

Marquette High School   1995 — 1999
General studies, General field of study

Experience
T. Rowe Price  September 2013 - Present
AARP  April 2013 - August 2013
Northrop Grumman Corporation  June 2012 - April 2013
AT&T   April 2010 - August 2012
Citi Bank  February 2009 - March 2010
Bharti AXA General Insurance   March 2008 - December 2008
Tata Steel  September 2004 - May 2006

Skills
General Insurance, Life Insurance, Health Insurance, Claims Management, Business Analysis, Risk Management, MIS, Requirements Analysis, SDLC, Vendor Management, Project Planning, Visio, IT Service Management, SharePoint, Process Improvement, PowerPoint, MS Office, Requirements Gathering, Microsoft Office, Software Project..., Business Process, Business Requirements, Project Management, Software Documentation, Program Management, Oracle, CRM, Databases, Testing, Quality Assurance, Change Management, Management, Scrum, Business Intelligence, Analysis, Waterfall, Enterprise Architecture, Business Process..., Integration, SQL, Software Development, ERP, Agile Methodologies, Data Warehousing, Resource Management, MS Project, Agile Project Management, Team Management, PMO, System Testing

Education
Mount Carmel Institute of Management   2006 — 2008
MBA, Marketing & HR

Guru Ghasidas University   2001 — 2004
Bachelor of Business Administration (B.B.A.), Information Technology

Holy Cross School, West Bokaro   1999 — 2001
Senior Secondary School, Physics, Chemistry, Mathematics

Experience
G.R.E.A.T. Gastroparesis Relief Education and Treatment   March 2010 - Present
Ana Taxi, Inc.   June 2009 - Present
Perform Air International   2007 - 2008
GoDaddy.com  2005 - 2007
AT&T   1998 - 2003
Chanel  1995 - 1998
United States Department of Defense  1993 - 1995

Skills
Strategic Planning, Customer Service, Sales, Process Improvement, Operations Management, Team Building, Troubleshooting, Team Leadership, Management, R, Data Analysis, Data Science, C++, Machine Learning, Data Cleaning, Spanish, Java, Python

Education
Johns Hopkins University Advanced Academic Programs   2015 — 2016
Data Science

Real Estate Institute   2004 — 2004
Licensed in Arizona, Real Estate

California State University-Fullerton   1992 — 1998
bs, cis

Scuola Internazionale Superiore di Studi Avanzati di Trieste   1993 — 1994
Certificate, Italian Language

Colleen O'Hara's Beauty Academy   1991 — 1992
Cosmetology

Experience
ams AG  April 2015 - Present
ams AG  January 2015 - March 2015
Swisscom IT Services   November 2012 - October 2014
NetApp  September 2004 - October 2012
Business Consultant  September 2003 - August 2004
Mexx International   May 2001 - June 2003
Applied Materials  December 1995 - February 2001
Canon Business Solutions  October 1994 - November 1995
AT&T   September 1992 - September 1994
NCR  October 1987 - August 1992

Skills
Talent Acquisition, Manufacturing, Succession Planning, Change Management, Telecommunications, Personnel Management, Performance Management, Mergers, Organizational Culture, Globalization, Program Management, Human Resources, Management, Recruiting, Mergers & Acquisitions, HRIS

Education
NIMBAS, Bradford - Graduate School of Management   1990 — 1992
MBA, Business, Masters

Hogeschool van Utrecht   1978 — 1982
Bachelor's degree, Human Resources Management/Personnel Administration, General, Bsc

Experience
AT&T   November 2013 - Present
Choka Engineering   June 2011 - Present

Skills
Recording, Sound, Audio Engineering, Sound Design, Audio Editing, Pro Tools, Studio Recording, Audio Post Production, Sound Editing, Music Production, Live Sound, Music, Logic Pro, Composition, Music Industry, Retail, Consulting

Education
Pinnacle College   2010 — 2011
Sound Master Recording Engineer, Sound Engineering

Experience
United States Postal Service  November 2014 - Present
AT&T   January 2013 - April 2014
Ceva Logistics/SMX   February 2012 - May 2012
US Army  July 2005 - June 2009

Skills
Military Operations, Computer Hardware, Security Clearance, Customer Service, Electronics, Troubleshooting, Inspection, Automation, Laddering, Training, Analysis, Testing, Telecommunications, Software Installation, Maintenance & Repair, Software Documentation, Manufacturing, Warehousing, Shipping, Distribution Center..., Leadership, DoD, Microsoft Office, Military Experience, Microsoft Excel, Military

Education
Remington College-Shreveport Campus   2014 — 2015
Bachelor of Technology (B.Tech.), Electrical, Electronic and Communications Engineering Technology/Technician

University of Phoenix

North Gaston High   2004 — 2005

Myers Park High School   2001 — 2004

Experience
University of Kentucky  May 2015 - Present
Jeff Wyler Shelbyville GMC, Buick, & Chevrolet   August 2014 - May 2015
Rod Hatfield Chevrolet   February 2014 - August 2014
AT&T   January 2013 - October 2013
Lexus of Lexington   June 2010 - March 2012
Community Trust Bank  June 2008 - June 2010
Enterprise Rent-A-Car  May 2007 - September 2007
Toyota Motor Manufacturing Kentucky  May 2006 - September 2006

Skills
Sales, Customer Service, Banking, Sales Management, Business Development, Team Leadership, Negotiation, Direct Sales, Call Center, Strategic Planning, Management, Teamwork, Team Management, Business Strategy, Sales Operations, Business Planning, Microsoft Excel, Account Management, Social Media, Event Management, Market Planning, Customer Retention, Sales Process, Public Speaking, PowerPoint, Event Planning, Building Relationships, Marketing Management, Social Networking, Marketing Communications, Advertising, Marketing, Social Media Marketing, Marketing Strategy, Market Research, Team Building, Microsoft Office, Brand Development, Project Management, Outlook, Customer Satisfaction, Lead Generation, B2B, English, Microsoft Word, Online Marketing, Relationship Marketing, Sales Presentations, Online Advertising, Retail

Education
Saint Catharine College   2012 — 2014
BS, Marketing

Transylvania University   2005 — 2008
BS, Cultural Anthropology

Experience
Putnam City Schools  April 2015 - Present
Apple  December 2011 - April 2015
AT&T   May 2011 - December 2011
Sprint  August 2008 - May 2011
RadioShack  August 2002 - August 2008

Skills
Mac OS X Server, Apple Certified, Computer Hardware..., Mac OS, iOS, Mac, OS X, iPhone, Mobile Devices, iWork, iLife, iPod, Computer Hardware, Windows 7, Windows 8, Computer Software..., Microsoft Office, Retail Sales, Computer Networking, iPhone Support, Mac Systems, Sales Management, Crew Scheduling, Retail, Customer Service, Troubleshooting, Sales, Customer Experience, Technical Support, System Deployment, Active Directory

Education
Mid-America Technology Center   1996 — 2000
Graphic Design

Noble High School   1996 — 2000

Experience
Pacific Gas & Electric / PG&E   2015 - Present
Amdocs Inc  2013 - 2015
Amdocs Inc  2010 - 2013
AT&T   2006 - 2010
SBC Inc  2003 - 2006
Pacific Bell  1999 - 2003

Skills
Business Requirements, Requirements Management, Agile & Waterfall..., Project Delivery, Project Management, Risk Management, Billing Systems, Offshore Management, Telecommunications, Quality Assurance, Stakeholder Engagement, Business Relationship..., System Requirements, Production Support, Cross Functional..., Client Liaison

Education
Nagarjuna College Of Engineering and Technology   1990 — 1994
Post Graduate

Experience
Rocebos   November 2013 - Present
AT&T   2004 - 2012

Skills
Telecommunications, Customer Service, VoIP, IP, Team Leadership, Vendor Management

Education
National Career Institute   2014 — 2015
Certificate, Medical

Experience
Keuka College  July 2006 - Present
AT&T   August 2001 - May 2003
AT&T   November 1998 - August 2001

Skills
Microsoft Word, Microsoft Office, Customer Service, PowerPoint, Public Speaking, Higher Education, Microsoft Excel, Event Planning, Time Management, Research, Staff Development, Critical Thinking, Nonprofits, Teaching, Teamwork, Leadership, Social Media, Community Outreach, Social Networking

Education
Olean Business Institute   1976 — 1978
Associate of Arts (A.A.), Accounting

Olean High School   1972 — 1975
Regents Diploma, Bookkeeping and Art Major

Experience
AT&T   July 2014 - Present
HAMPTON INN & SUITES, Miami Brickel   September 2013 - July 2014
UNIVERSAL MAX MEDICAL CENTER CORP.   August 2012 - August 2013
UNIVERSAL MOBILE X-RAY CORP.   May 2012 - May 2013
PRIMARY CARE PHYSICIANS OF SOUTH FLORIDA,LLC   March 2011 - March 2012
REMBRANDT MOBILE   January 2010 - March 2011
A.M. XRAY CORPORATION   January 2007 - March 2011
Ryder & Company Inc   March 2003 - May 2005

Skills
Digital X-ray, X-ray, EKG, Customer Service, Medical Billing, Lightroom, Photoshop, Hospitality, Photography, some knoledge in..., Customer Satisfaction, Digital Photography, Radiology, Healthcare, ARRT, Ultrasound

Education
Professional Training Centers   2004 — 2007
Associate's Degree, Radiologic Technology/Science - Radiographer

AMERICAN HEART ASSOCIATION   2005 — 2011
BLS for Healthcare Providers Program (CPR & AED)

Experience
AT&T   February 2009 - Present
AT&T   February 2000 - February 2009
Information Resources Incorporated  September 1998 - February 2000
Krumm & Associates  December 1996 - September 1998

Skills
Unix, PL/SQL, SQL, Oracle, Requirements Analysis, Testing, Unix Shell Scripting, Access, Troubleshooting, SDLC, C, Program Management, Integration, Visio, Shell Scripting, Perl, TCL, Microsoft SQL Server, MySQL, Informix, Screen Scraping, Red Hat Linux, Oracle Database, Databases, Software Development, Agile Methodologies

Education
National Technical University, Kharkiv Polytechnical Institute   1974 — 1981
Master’s Degree, Major: Chemistry ; Minor: Information Technology

Experience
AT&T   January 2015 - Present
Murray Guard Security  November 2014 - January 2015
Kentucky Army National Guard  July 2012 - July 2014
Kentucky National Guard  June 2010 - June 2012

Skills
Military, Security Clearance, Recruiting, Human Resources, Army, Military Experience, Military Operations, Training, Employee Relations, DoD, Command, Leadership Development, Operational Planning, Personnel Management, Leadership

Education
Saint Catharine College   2009 — 2010

Muhlenberg North High School   2005 — 2009
High School Diploma

Experience
Country Rehash (Independent Radio)   September 2014 - Present
Total Quality Logistics  December 2013 - January 2015
Average Joes Entertainment  September 2013 - September 2013
AT&T   November 2010 - May 2013
Sirius XM Radio Inc.  April 2010 - September 2010
WUBE, WYGY, WKRQ, WSWD   August 2006 - July 2009

Skills
Radio Programming, Radio Broadcasting, Radio Production, Radio Promotions, Audio Editing, Music Industry, Entertainment, Video Editing, Video Production, Broadcast Television, Graphic Design, Marketing, Digital Media, Social Media, Directing Talent, Customer Service, Market Research, Project Management, Sales Management, Sales, Negotiation, Logistics, Transportation, Freight, Logistics Management, 3PL, Microsoft Excel, Social Networking, Management, Microsoft Office, Microsoft Word, Cold Calling, Radio, Radio Host, Broadcast, Music, Leadership, Facebook, Sound

Education
Ohio Center for Broadcasting-Cincinnati   2006 — 2007
Diploma of Radio & Television Broadcasting, Radio and Television Broadcasting

Southern Hills Career Center   2004 — 2006
High School, Graphic Design

Western Brown High School   2002 — 2006
High School, General Studies

Experience
Lutheran Church Extension Fund, LCEF  December 2014 - Present
The LCMS  December 2007 - December 2014
The LCMS  July 2004 - December 2007
The LCMS  November 2002 - July 2004
Missouri Mid-South Conference UCC   April 2002 - November 2002
AT&T   May 1989 - January 1997
SBC  May 1982 - November 1995

Skills
Religion, Public Speaking, Fundraising, Theology, Leadership Development, Pastoral Care, Biblical Studies, Event Management, Teaching, Leadership, International Contacts, Coaching, Missions, Grant Writing, Calendars, Business Correspondence, Travel Arrangements, Constant Contact, Administrative..., Conference Coordination, Copy Editing, Office Administration, Event Planning, Strategic Planning, Volunteer Management, Community Outreach, Nonprofits

Education
Saint Louis University
BS, Communications

Saint Louis Christian College   1977 — 1978
Religion

Jefferson College   1976 — 1977
Business Administration and Management, General

Experience
Corrigans Salon & Spa   February 2013 - Present
Ophelia Papworth LMT   October 2012 - Present
Back N Touch   October 2012 - Present
Drumlins Country Club- Windows on The Bistro   May 2012 - Present
Citadel Broadcasting  October 2010 - 2011
Bellaham Contractors   July 2008 - October 2010
Clearwire  2005 - 2006
AT&T   2001 - 2005
Sutherland llc   1999 - 2001

Skills
Marketing, Sales, Customer Service, Social Media, Social Media Marketing, Direct Sales, Public Speaking, Account Management, Advertising, Marketing Strategy, Public Relations, Customer Retention, Online Advertising, Salesforce.com, Marketing Communications, Cold Calling, Event Planning, Sales Management, Social Networking, Strategic Planning

Education
Onondaga School of Therapeutic Massage-Syracuse   2011 — 2012
Massage Therapy, Massage Therapy/Therapeutic Massage

Herkimer County Community College   1991 — 1993
Business Management

Thomas J. Corcoran   1988 — 1991

JD

Experience
Titan Software Inc   January 2010 - Present
Titan Software Inc   January 2005 - December 2009
Chevron  January 2003 - January 2005
AT&T   January 2001 - January 2003
Kaiser Permanente  February 1999 - January 2001
Apple  January 1987 - January 1989
Mervyns  August 1980 - November 1986
The Chase Manhattan Bank  August 1977 - July 1980

Skills
Business Process, SDLC, Change Management, Databases, Business Process Design, Solution Architecture, P&L Management, Tactical Planning, Analysis, Business Analysis, Process Improvement, Software Engineering, Management, Project Management, Managerial Finance, Business Intelligence, IT Strategy, Software Project..., Consulting, IT Management, Requirements Analysis, Information Technology, Strategy, Integration, Program Management, Budgets, CRM, Software Development, PMO, Enterprise Architecture, Project Portfolio..., ERP, PMP, Governance, IT Operations, DB2, Software Design, Systems Analysis, Financial Management, Budget Preparation, Agile & Scrum, Computer Security, Web Development, PHP, HTLM, JavaScript,..., Linux/Unix, Apple OS,..., Agile Methodologies, Enterprise Software, SaaS, Testing, Cross-functional Team...

Education
University of Phoenix   2001 — 2003
MBA, Technology Management

Rational University   1999 — 1999
Object-Oriented Analysis Using the UML

University of California, Berkeley   1988 — 1989
Master of Science (MS), Computer Science

California State University-Hayward   1985 — 1986
Bachelor of Business Administration (BBA), Business Administration, Management and Operations

New York University   1977 — 1980
MS, Computer Science

IBM   1977 — 1978
IBM Software

Borough of Manhattan Community College   1976 — 1977
Computer Programming, Computer Science

Moscow Transport Institute (MTI)   1970 — 1975
MA, Mechanical Engineering

Experience
Cisco Systems Inc  April 1999 - Present
AT&T   August 1998 - April 1999

Skills
IP, VoIP, SIP, Cisco, Architecture, Testing, Switches, Routing, Switch, Integration, Cisco IOS, Ethernet, Telecommunications, Video, Storage, TCP/IP, Deployment, Data Center, Cisco Technologies, Routing Protocols, Unified Communications, Encoders, VOD, IP Multicast, DCM, Cable Networks, ABR, Consulting, HDS, HSS, Network Architecture, content delivery Systems, nDVR, Broadcast Television, Cloud Computing, Mobile Technology, VOS, MPEG

Education
Florida International University   1995 — 1998
MS

North West Frontier Province University of Engineering and Technology   1989 — 1992
BS

Experience
AT&T   February 2014 - Present
PDF Solutions  June 2000 - November 2013

Skills
Semiconductors, EDA, Simulations, R, .NET, Data Analysis, TIBCO, Spotfire, Visual C#, Tableau, Statistical Modeling, Splus, Java, SQL, Software Development, Software Requirements, Prototype, Eclipse

Education
The University of Texas at Dallas   2001 — 2003
Master's degree, Statistics

St Mary's   1980 — 2000
High School, Mathematics, Physics, Chemistry

Mohanlal Sukhadia University   1990 — 1995
MSC, Statistics

S'T Mary's Convent   1977 — 1990
High school, math

Experience
Foresight  May 2000 - Present
AT&T   December 1997 - May 2000

Skills
SQL

Education
Franklin University   1995 — 1997
B.S., Computer Science

Wuhan Institute of Education   1985 — 1988
M. S., Education

Shenyang Physical Education Institute   1981 — 1985
B.S., Education

Experience
AT&T   May 2002 - Present
Objectsoft  August 2000 - January 2002

Education
Saint Petersburg University of Transport   1982 — 1987

Experience
Blue Streak Technologies  October 2013 - Present
AG Information Technology LLC   January 2002 - Present
AT&T   July 2013 - October 2013
Solazyme, Inc.   November 2012 - April 2013
Solazyme, Inc.   March 2008 - November 2012
AGH Hard and Software Engineering   1990 - 2002
Rijkspolitie   October 1975 - December 1995

Skills
Windows, Software Development, Java, Databases, MySQL, PHP, Software Project..., XML, ERP, VMware, IT Operations Management, Networking, Servers, SQL, SQL Server, Web Services, Enterprise Architecture, Crystal Reports, IT Strategy, Database Administration, SOA, Desktop Support..., Desktop Application..., Microsoft SQL Server, AJAX, Start-ups, Database development..., Server Architecture, Agile, DB2, Programming, Scripting, Business Management, Application Development, UML, Debugging, debugging Workflows, .NET, ActiveVOS, Metastorm, Embarcadero, Management, Agile Methodologies

Education
ECABO Arnhem MBO   1994 — 1995
Application Developer / Architect, Information Technology, MBO

Open Universiteit Nederland   1991 — 1994
Information Technology

Royal Police Academy, Apeldoorn, Netherlands   1975 — 1976
Wachtmeester, Law Enforcement

Experience
AT&T   May 2015 - Present
Infor  January 2012 - May 2015
Automatic Data Processing  October 2010 - December 2011
Cox Communications  May 2010 - October 2010
BravePoint  August 2009 - February 2010
Stibo Systems, Inc   January 2009 - August 2009
AutoTrader.com  March 2008 - December 2008
Coalition America, Inc  September 2000 - March 2008
Edgeware Computers, Inc   December 1999 - September 2000

Skills
AJAX, JavaScript, CSS, jQuery, HTML, Front-end, Dojo, Prototype, YUI, Mootools, T-SQL, Web Applications, Access, Crystal Reports, ASP

Education
Moscow Transport Institute (MTI)   1987 — 1992
Masters, Mechanical Engineering

Experience
US Bank  2010 - Present
Minnesota Orchestra  April 2008 - November 2010
Minnesota Orchestra  January 2005 - December 2007
AT&T   April 2007 - April 2007
Wells Fargo Home Mortgage  August 2004 - May 2006
T-Chek Systems  August 1998 - July 2001
Rivertown Trading Company/Minnesota Public Radio   October 1995 - May 1999
Chicago Bar & Grill   1991 - 1993

Education
National Theatre Conservatory   1986 — 1989
MFA, Acting

University of Minnesota-Twin Cities   1982 — 1986
BFA, Theatre Arts

Experience
Health Care Logistics  September 2014 - Present
AT&T   October 2013 - September 2014
Perfect 10 Nails & Body Studios   March 2012 - September 2013
Verizon Wireless  2001 - December 2011

Skills
Customer Retention, Customer Satisfaction, Customer Service, Sales, Sales Operations, Marketing, Account Management, Training, Retail, Microsoft Office, Telecommunications, Social Networking, Event Planning, Social Media, Team Building, Social Media Marketing, Marketing Strategy, Event Management, Marketing Communications, Project Management, Staff Supervision, Reports, Building Relationships, Administrative Work, Sales Presentations, Communication, Management

Education
Walden University   2011 — 2015
Bachelor of Science, Bachelor of Science Psychology in Human Service

Paramount Beauty Academy   1996 — 1997
Cosmetology/Cosmetologist, General

Experience
AT&T   May 2013 - Present
CHC Consulting, LLC  February 2011 - May 2013
Henkels & McCoy  May 2010 - January 2011
Infotech Enterprises  October 2009 - August 2010
AFL  February 2010 - April 2010
Adler & Miller Technical Services   May 2008 - October 2009
Byers Engineering  November 2006 - April 2008
PLDT  February 1990 - May 1996

Education
Southern California Regional Occupational Center   1997 — 1997
AutoCad

Rizal Technological University   1984 — 1989
Bachelor of Science, Electronics & Communication Engineering

Experience
AT&T Mobility  October 2008 - Present
AT&T   September 1998 - September 2008

Skills
Solaris, Cisco, Veritas Storage..., Storage, Network Administration, Oracle, Cisco Technologies, TCP/IP, Unix, HP-UX, Network Architecture, Veritas Volume Manager, IP, Netbackup, Data Center, Network Design, Red Hat Linux, DNS, Troubleshooting, Shell Scripting, Switches, Veritas Cluster Server, Veritas, Disaster Recovery

Education
Zankoy Salahaddin   1982 — 1986
BS, Chemistry

Experience
AT&T   February 2013 - July 2015
Derivatives Trader   January 2002 - January 2013

Skills
Financial Markets, Strategy, Business Development, Strategic Partnerships, Private Equity, Financial Analysis, Valuation, Relationship Management, Corporate Finance, Leadership, CRM, Lead Generation, Business Acumen, Board Development, Non-profit Board..., Due Diligence, Trading, Financial Services, Risk Management, Derivatives, Management, Sales, Cold Calling, Direct Sales, Solution Selling, Sales Operations, Competitive Analysis, Business Analysis, SaaS, Account Management, Technology Integration

Education
University of Illinois at Chicago   1999 — 2001
Bachelor of Science (BS), Finance and Business Administration, College Honors distinction

School of Economics, Business and Accounting at the University of São Paulo
Exchange student in business, economics and Portuguese

Ohio University   1995 — 1998
Communication Systems Management

Experience
AT&T   June 2012 - Present
AT&T   June 2008 - June 2012
Konecranes  September 2007 - July 2008
Cameron  March 2005 - September 2007

Skills
T1, Telecommunications, VoIP, Telephony, DSL, Cabling, Electronics, Electricians

Education
Ouachita Technical College
Electrician

Experience
AT&T   2006 - Present
AT&T Mobility  2004 - 2006
AT&T Mobility  2000 - 2004

Skills
Forecasting, Call Centers, Telecommunications, Wireless, Cross-functional Team..., Product Management, Managed Services, Customer Retention, Customer Experience, Mobile Devices, Direct Sales, Account Management, Sales Operations, Customer Satisfaction, Product Marketing, Team Leadership, Process Improvement, Sales, Sales Management, Salesforce.com

Education
Professional Skills Institute   1989 — 1991

University of Toledo

Experience
AT&T Inc  May 2015 - Present
AT&T Inc.   November 2012 - April 2015
AT&T   September 2012 - October 2012
AT&T Inc.   February 2012 - July 2012

Skills
Project Management, Information Systems, Team Leadership, Public Speaking, Writing, Communication

Education
San Jose State University Department of MIS   2008 — 2011
Bachelor of Science Business Administration - MIS Cum Laude, Business Administration, Management Information Systems, Graduated cum laude

San Jose State University   2008 — 2010
Business, Management Information Systems

Experience
Colonial Car Wash   2011 - 2012
AT&T   January 2011 - August 2011

Skills
Computer Science, Team Leadership, Leadership Development, Goal Oriented, Ambient Intelligence, Team Building, Telecommunications, Retail, Independent, Information Seeking

Education
Paul Mitchell the School-Houston   2011 — 2012

Texas Southern University   2007 — 2008
Sociology

Experience
AT&T   November 2013 - Present
DIRECTV  April 2006 - September 2009
Computer Merchants  July 2003 - September 2006

Skills
Telecommunications, Low Voltage, IP, Wireless, VoIP, Cat3, Cat5, Coax, Satellite, Fiber Optic Cable, Fiber Optic Testing, OTDR, TDR, Fusion Splicing, home security..., Home Theater, Microsoft Office, Microsoft Operating..., Mac OS X, Computer Hardware, Optical Fiber, Satellite Communications, Cabling, OS X, Ethernet, Fast Ethernet, Home Networking, Computer Network..., Cable Television, Software Installation, DSL, Hardware Installation, Routers, Troubleshooting, Technical Support, Fiber Optics, LAN-WAN, T1, Wireless Networking, Broadband, Cable Modems, Cables, A Certified, Hardware, Computer Repair, Windows XP Pro, Telephony

Education
RWM Fiber Optics   2012 — 2012
Telecommunications Technology/Technician

CEI Computer Educational Institute   2000 — 2000
Certification, Computer Installation and Repair Technology/Technician, 3.0

Experience
rue21  June 2013 - Present
Cabela's Inc.   July 2010 - May 2013
AT&T   November 2009 - July 2010
Skills Inc.  July 2007 - September 2009

Skills
Human Resources, New Hire Orientations, Recruiting, Employee Relations, Onboarding, HRIS, Performance Management, Talent Management, Deferred Compensation, Benefits Administration, Talent Acquisition, Employee Engagement, Applicant Tracking..., Employee Benefits, HR Policies, Compensation & Benefits, Retirement Plan..., Staff Development, Temporary Staffing, Analytics, Conflict Resolution, Records Management, Decision Making, Team Leadership

Education
Wittenberg University   2005 — 2007
Bachelor of Arts (B.A.), Psychology

Ohio University-Eastern Campus   2004 — 2005
NA, Post Secondary

Experience
AT&T   August 1990 - March 2012
AT&T   1990 - 2012

Education
Seoul Women's University   1980 — 1984

Experience
Mu Medical Management LLC   April 2013 - June 2015
American Express  2005 - 2011
AT&T   1999 - 2005

Education
Sanford-Brown College-Phoenix   2012 — 2013
Diploma, Medical Insurance Specialist/Medical Biller

Experience
Blue Cross Blue Shield of IL  March 2013 - Present
AT&T   February 2010 - April 2012
LaSalle Network  September 2009 - February 2010
GameStop  May 2009 - July 2009
FYE  August 2006 - January 2009
Express Employment Professionals  May 2008 - July 2008

Skills
Microsoft Office, Microsoft Word, Microsoft Excel

Education
Lincoln Land Community College

Saint Louis Christian College

Springfield High School Springfield

Experience
AT&T   October 2013 - Present
Time Warner Cable  2010 - 2012
JPMorgan Chase  March 2007 - July 2010

Skills
Fiber Optics, Telephony, UTP, Fusion Splicing, Testing, Troubleshooting, FTTx, OSP, NEC, ANSI, TIA, Wire Bonding, Grounding, TDR, OTDR, VoIP, Cable Modems, OSHA, Signal Processing, Home Theater, CCTV, IP CCTV, Alarm Systems, Surveillance, Satellite TV, Broadband, Fiber Optic Networks, Structured Cabling, Copper Cabling, Cabling, Gigabit Ethernet, Ethernet, FOA Certified, Ladder Handling and..., Gaffer, Pole Climbing with Gaffs

Education
RWM Fiber Optics   2013 — 2013
Telecommunications Techinician, Telecommunications Technology/Technician

Leuzinger High School   2002 — 2006
Diploma

Experience
AT&T   1973 - 2012

Skills
telecommunications,...

Education
National Institute of Massotherapy   1985 — 1987
licensed massage therapist

austintown fitch high school   1968 — 1972

Experience
Marshalls  November 2012 - October 2013
Lexington Park United Methodist Church   October 2012 - October 2013
AT&T   April 2009 - March 2010
AT&T   July 2005 - September 2008
AT&T   January 2000 - July 2005
AT&T   September 1996 - December 1999
AT&T   May 1979 - September 1996

Skills
Call Centers, Testing, Wireless, Telecommunications, VoIP

Education
ABC Adult School   2010 — 2011
Administrative Assistance

San Sebastian College - Recoletos de Cavite   1974 — 1978
Bachelor's Degree, Commerce

Experience
AT&T   December 2014 - March 2015
Cox Communications  January 2008 - December 2014

Skills
Microsoft Office, Customer Service, Microsoft Word, Leadership, Social Media, Sales, Team Leadership, Strategic Planning

Education
Remington College-Baton Rouge Campus   2015 — 2017
Associate of Science (AS), Process Technology