AT&T Company
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82,295 AT&T employees in database. Find out everything there's to know about AT&T employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
AT&T Employees
AT&T May 2007 - Present
ATT December 1994 - May 2007
Skills
Telecommunications, Wireless, PMP, VoIP, Integration, Process Improvement, Cisco Technologies, Service Delivery, Project Management, Business Analysis, Business Process..., SDLC, WAN, Telephony, IT Management, Team Leadership, Troubleshooting, Computer Network..., Management, Visio, Requirements Analysis, Disaster Recovery, Business Process, Six Sigma, Ethernet, IT Operations, Cross-functional Team..., Data Center, Managed Services, Program Management, Vendor Management
Education
University of Phoenix 2007 — 2010
Master of Business Administration (MBA), Information Technology Project Management
Interquest Canine Detection September 2014 - Present
Western Production Company March 2013 - September 2014
4over, Inc. September 2009 - March 2013
R&H Plumbing April 2003 - May 2008
AT&T October 1999 - February 2006
Skills
Word, Excel, PowerPoint, E-mail Management, Marketing, Accounts Payable, Strategic Planning, Advertising, Team Leadership, Purchasing, Direct Mail, Social Media Marketing, Email Marketing, Social Media, Marketing Communications, Accounting, New Business Development, Marketing Strategy, Travel Arrangements, Adobe Acrobat, Administrative..., Spreadsheets, Microsoft Excel, Packaging, Accounts Receivable, Photography, Microsoft Word, QuickBooks, Human Resources, Microsoft Office, Payroll
Education
University of Phoenix 2004 — 2011
Bachelor of Science, Business Management
Rider High School 1994 — 1997
Verizon Wireless May 2015 - Present
Verizon Wireless January 2014 - May 2015
Verizon Wireless January 2011 - January 2014
AT&T June 2010 - January 2011
Alltel Wireless February 2007 - June 2010
US Army March 2002 - March 2007
Skills
EVDO, CDMA, Cellular Communications, 4G, LTE, RF Troubleshooting, Switches, TCP/IP, Transmission, Troubleshooting, Telecommunications, Wireless, Wireless Networking, 3G, Microwave
Education
Walden University 2012 — 2014
Master of Science (M.S.), Management
University of Phoenix 2009 — 2011
Bachelor of Science (B.S.), Information Technology - Networking/Telecommunications
University of Phoenix 2008 — 2009
Associate of Arts (A.A.), Information Technology
AT&T Mobility September 2013 - Present
AT&T September 2012 - September 2013
Cox Communications December 2009 - November 2010
Cox Communications August 2006 - December 2009
Cox Communications September 1999 - August 2006
Skills
Project Management, Call Centers, Telecommunications, Wireless, Vendor Management, Troubleshooting, Site Inspections, LTE, UMTS, VoIP, Process Improvement, Cross-functional Team..., Computer Network..., Fiber Optics, Operations Management, Customer Satisfaction, Customer Retention, Team Building
Education
University of Phoenix 2007 — 2010
Bachelor, Business
AT&T May 2013 - Present
AT&T March 2012 - June 2013
AT&T June 2000 - March 2012
AT&T September 1995 - June 2000
GTE May 1984 - September 1995
Skills
Customer Service..., Telecommunications, Customer Service, Organizational..., Call Centers, Time Management, Wireless, Customer Satisfaction, Process Improvement, Account Management, Project Management, Leadership, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Retail, Sales, Training
Education
University of Phoenix
Ericsson June 2011 - Present
Verizon May 2004 - May 2011
AT&T April 1987 - February 2003
Skills
Telecommunications, Service Delivery, Pre-sales, GSM, BSS, Integration, Vendor Management, 3G, Project Delivery, PMP, Program Management, Outsourcing, Cross-functional Team..., Customer Service, Leadership, Management, Process Improvement, Procurement, Project Management, Project Planning, SAP, Team Leadership
Education
University of Phoenix 2006 — 2010
Bachelor of Business Administration (BBA), Logistics, Materials, and Supply Chain Management
AT&T January 1999 - June 2012
Skills
Public Speaking, Customer Service, Training, Team Building, Microsoft Word, Microsoft Excel
Education
University of Phoenix 2012 — 2015
ATT April 1996 - Present
Skills
Telecommunications, Customer Satisfaction, Wireless, VoIP, Account Management, Call Centers, Sales Management, Customer Service, Product Management, Customer Experience, Cross-functional Team..., Customer Retention, B2B, Networking, Direct Sales, Vendor Management, Mobile Devices, Salesforce.com, Sales Process, Selling, Solution Selling, Sales Operations, Managed Services, Sales
Education
University of Phoenix 1996 — 2000
Bachelor of Science (BS)Business Management, Bachelor of Science Business Administration
The Woman's Group August 2015 - Present
Beachbody August 2014 - Present
Dealer Wizard November 2013 - July 2014
Verizon Wireless May 2012 - November 2013
AT&T August 2011 - May 2012
IPA ABBA Benefits Consultant January 2011 - December 2011
Skills
Insurance, Term Life Insurance, Fixed Annuities, Health Insurance, Life Insurance, Employee Benefits, Retirement Planning, Retirement, Customer Service, Small Business, Administrative..., Coaching, Investments, Leadership, Microsoft Office, Microsoft Word, Microsoft Excel, Outlook, Payroll, PowerPoint, Retail, Sales Management, Disability Insurance, Team Building, Workers Compensation, Sales Operations, Account Management, Management, Sales, Marketing
Education
University of Phoenix 2010 — 2012
Associate's degree in Business, Business
Toastmasters International June 2008 - Present
Verizon Wireless March 2007 - Present
AT&T 1980 - 2004
U. S. Coast Guard March 1975 - March 1979
Skills
Team Leadership, Account Management, Solution Selling, Telecommunications, Wireless, Customer Satisfaction, Engaging Speaker, Leadership, Public Speaking, Direct Sales, Strategic Planning, Cross-functional Team..., Mobile Devices, Management, Strategic Partnerships, Sales Management, Vendor Management, Business Development, Sales Operations, Networking, Team Building, Strategy
Education
University of Phoenix 1986 — 1988
BSBA, Business
HCT Packaging, Inc. June 2010 - Present
Mercury Insurance February 2008 - May 2009
AT&T February 2001 - October 2003
AT&T April 1999 - February 2001
AT&T April 1992 - April 1999
AT&T October 1991 - April 1992
AT&T December 1989 - October 1991
Skills
Invoicing, Accounts Receivable, Telecommunications, Customer Service, Cross-functional Team..., Training, Analysis, Project Management, Finance, Software Documentation, Call Centers, Program Management, SAP, Billing, Microsoft Office, Sales Operations, Forecasting, Account Reconciliation, Revenue Assurance, Sales Process, A/R Management, Sarbanes-Oxley Act, Business Process, Management, Customer Relations, Financial Reporting, Call Center, Supervisory Skills, EDI, QuickBooks, Negotiation, Cross-functional..., Financial Analysis, Billing Systems, Fraud, Lead Generation, Billing Solutions, Cosmetics, Packaging, Beauty Industry, Pricing, Teamwork, A/R analysis, Dispute Resolution, Credit Analysis, Volunteering, Human Resources
Education
Edison High School
University of Phoenix
ProCare Rx March 2015 - Present
Express Scripts October 2009 - January 2015
WellPoint October 2009 - January 2011
Turner Broadcasting April 2009 - July 2009
AT&T 2009 - 2009
Blue Cross Blue Shield Nebraska, Omaha April 2008 - November 2008
Winn-Dixie Corporate, Jacksonville FL December 2006 - April 2008
CitiGroup, Jacksonville, FL April 2006 - December 2006
The Southern Company, Atlanta, GA September 2005 - April 2006
Siemens 1986 - 2001
Skills
Business Analysis, Requirements Analysis
Education
University of Phoenix 2000 — 2002
BSIT, Business Systems Analyst
AT&T September 2014 - Present
Best Buy February 2014 - October 2014
Best Buy October 2008 - February 2014
Skills
Sales Management, Microsoft Office, Microsoft Excel, Microsoft Word, Android, Customer Service, E-Learning, Key Performance..., Networking, Office Management, Strategic Planning, Team Leadership, Team Building, Team-oriented, Leadership Development, Employee Training, Employee Engagement, Employee Management, Training, Retail, Customer Satisfaction, Merchandising, Loss Prevention, Inventory Control, Customer Experience, Leadership, Visual Merchandising, Performance Management, Time Management, P, Driving Results, Sales, Retail Sales, Teamwork, Planograms, Multi-channel Retail, Coaching, Customer Retention, Store Operations, People Development, POS, Cashiering, Computer Hardware, Telephone Skills
Education
University of Phoenix
Information Technology
Byers Engineering January 2014 - Present
AT&T January 2012 - December 2013
AT&T January 2007 - December 2011
Skills
Telecommunications, Wireless, Managed Services, VoIP, Customer Retention, Project Management, Project Delivery, Project Coordination, Managerial Finance, Cross-functional Team..., Business Development, Broadband, Vendor Management
Education
University of Phoenix 2001 — 2003
Bachelor of Science (B.S.), Business Administration and Management, General
AT&T Mobility October 2013 - Present
AT&T January 2009 - October 2013
AT&T June 2007 - January 2009
BellSouth Business Systems August 2000 - June 2007
Mercy Medical 4 January 1998 - August 2000
Skills
Switches, WAN, Routers, IP, Frame Relay, Ethernet, TCP/IP, ATM networks, DSL, OSPF, VPN, DWDM, Firewalls, Broadband, SDH, Servers, Networking, Microsoft Exchange, Windows NT, BGP, Telecommunications, Juniper, Cisco Technologies, VLAN, Routing Protocols, RIP, Metro Ethernet, LAN-WAN, Network Architecture, Provisioning, Network Engineering, Fiber Optics, Troubleshooting, Managed Services, T1, DS3, Catalyst Switches, Optical Fiber, Wireless, Security, Network Administration, Wireless Networking, VoIP, LTE, DHCP, DNS, QoS, Solaris, Transmission, Information Technology
Education
University of Phoenix
Bachelors Degree, Business Management/E-Business
Southeast College of Technology 1995 — 1996
Associate Degree, Electronics Engineering
AT&T May 2005 - Present
AT&T December 2003 - May 2005
AT&T May 2002 - December 2003
AT&T January 2001 - June 2002
Skills
Wireless, Ethernet, Optical Fiber, ATM networks, 3G, Networking, MS Project, Frame Relay, 4G, New Business Development, IPTV, Project Planning, Management, System Deployment, Analysis, Access, Account Management, Program Management, Direct Sales, Process Improvement
Education
University of Phoenix 2015 — 2015
Project Management, PMP, A
University of Phoenix 2001 — 2005
BS- Business & Marketing, University of Phoenix-Online
Walmart Distribution Center July 2015 - Present
AT&T September 2013 - July 2015
Walmart March 2003 - August 2013
Skills
Microsoft Office, Microsoft Word, Sales, Leadership, Training, Recruiting, Customer Service, Management, Team Leadership, Team Building, Sales Management, Strategic Planning, Process Improvement, Customer Experience, Customer Satisfaction, Retail, Store Management, Visual Merchandising
Education
University of Phoenix
Associate of Arts and Sciences (AAS), Human Resources Management and Services
AT&T January 2012 - Present
AT&T January 2012 - Present
AT&T October 2010 - January 2012
AT&T May 2001 - October 2010
Skills
Microsoft Word, Inventory Management, Microsoft Excel, Retail, PowerPoint, Customer Service, Microsoft Office, Data Entry, Windows, Social Media, Sales, English, Customer Satisfaction, Outlook, Budgets, Telephone Skills, Team Leadership, Merchandising, Time Management, Teamwork, Access, Process Scheduler, Telecommunications, Leadership, Wireless, Training, Sales Operations, Management, Direct Sales, Customer Retention
Education
University of Phoenix 2013 — 2016
BS in Information Technologies, Information Technology, 3.66
St Mary's High School 1988 — 1992
General Education
AT&T September 2008 - Present
AT&T Mobility 2008 - 2013
Spherion/MidSouth Bank February 2008 - May 2008
Cingular Wireless/AT&T June 2003 - August 2007
BellSouth Mobility 1995 - 2002
Skills
Microsoft Office, Taleo, Kronos, Team Building, Interviews, Human Resources, PeopleSoft, MyTime, Payroll, Employee Benefits, Training, New Hire Orientations, Personnel Management, Management, Time Management, Project Management, Software Documentation, Coaching, Inventory Management, Recruiting, Customer Service
Education
University of Phoenix 2002 — 2011
Bachelor of Science, Business Administration
Lafayette Regional Vo-Tech Institute 1983 — 1985
Information Processing, Information
Carencro High School 1979 — 1983
General Studies
AT&T June 2014 - Present
Bright House Networks July 2013 - July 2014
Central florida cable July 2011 - July 2013
In on cable August 2008 - July 2011
United States Marine Corps July 2004 - August 2008
Skills
Telecommunications, New Business Development, Sales Management, Customer Service, Marketing Strategy, Strategic Planning, Project Management, Business Strategy, Team Building, VoIP, Negotiation, Sales, Management, Account Management, Coaching, Marketing, Microsoft Office, Social Media, Mobile Devices, Change Management
Education
University of Phoenix 2014 — 2015
Master's degree, Information Technology
University of Phoenix 2008 — 2013
Bachelor's degree, Information Technology
Florida Public Relations Association, Space Coast Chapter July 2015 - Present
Independent Marketing and Sales Consultation February 2015 - Present
YP August 1999 - February 2015
AT&T July 1997 - August 1999
AT&T June 1986 - July 1997
Skills
Leadership, Marketing, Sales, Marketing Management, Sales Management, Sales Operations, Marketing Strategy, Business Development, Business Strategy, New Business Development, Team Management, Team Building, Solution Selling, Negotiation, Sales Process, Account Management, B2B, Key Account Management, Direct Sales, Telecommunications, Product Management, Product Marketing, Channel Partners, Salesforce.com, Lead Generation, Online Advertising, Management, Direct Marketing, Customer Retention, Operational Planning, Operations Management
Education
University of Phoenix
Bachelor of Business Administration (B.B.A.), Marketing, Magna Cum Laude
AT&T January 2009 - Present
AT&T January 2007 - December 2008
BellSouth January 2005 - January 2007
Skills
MPLS, Cisco Technologies, Networking, Telecommunications, Managed Services, Computer Network..., VoIP, Network Engineering, Routers, Wireless
Education
University of Phoenix 2006 — 2008
BS, Management
Cox Communications August 2014 - Present
Sodexo October 2013 - July 2014
APMG January 2009 - October 2013
AT&T June 2013 - September 2013
United States Air Force Reserves June 2004 - June 2012
PINK Magazine August 2009 - March 2011
CNN February 2010 - May 2010
Creative Loafing Atlanta July 2009 - December 2009
Skills
Journalism, Storytelling, Media Relations, Social Media, Social Media Marketing, Content Management, Content Development, Content Strategy, Public Relations, Marketing Communications, Copy Editing, SEO copywriting, Fashion Writing, Facebook, Editorial, Newsletters, Press Releases, Blogging, Copywriting, SEO, Email Marketing, Advertising, Editing, Creative Direction, Marketing, Event Planning, Digital Marketing, Marketing Strategy, Management, Social Networking
Education
University of Phoenix 2008 — 2013
BS, Communications
Comcast February 2014 - Present
JPMChase April 2012 - February 2014
GE Capital April 2004 - June 2009
AT&T March 1999 - March 2005
Skills
Banking, Credit, Loans, Call Centers, Sales, Relationship Management, Credit Cards, Finance, Process Improvement, Business Analysis, Management, Leadership, Credit Risk, Financial Risk, FHA, Refinance, Residential Mortgages, Analysis, Interviewing Skills, Microsoft Office, Written Correspondence, Regulatory Requirements, Human Resources, Recruiting, Internal Audit
Education
University of Phoenix
House Apes, Ltd. July 2010 - Present
Global Technology Associates, Inc. October 2000 - July 2010
Harland Financial Solutions February 2000 - October 2000
Phoenix International November 1998 - February 2000
AT&T October 1984 - September 1998
Rexham Bartelt Machinery Division November 1983 - October 1984
Paradyne, Inc. April 1977 - November 1983
Education
University of South Florida 1971 — 1976
EE
University of Phoenix
AT&T May 2011 - Present
AT&T January 2008 - April 2011
AT&T February 2001 - December 2007
Pacific Bell November 1999 - February 2001
NorthPoint Communications April 1999 - November 1999
Pacific Gateway Exchange 1997 - 1999
Pacific Gateway Exchange 1996 - 1997
CED 1992 - 1996
Skills
Network Design, Product Management, Telecommunications, Wireless, Switches, Co-location, Network Engineering, Process Improvement, Team Leadership, Networking, Six Sigma, Ethernet, LTE, Vendor Management, Cross-functional Team..., IP, Computer Network..., Visio, Wireless Networking, Managed Services, Broadband, Telecommunications..., T1, MPLS, Unified Communications, Telephony, VoIP, Cellular Communications, Optical Fiber, Provisioning, 4G, Fiber Optics, WAN, 3G, PMO, Disaster Recovery, Metro Ethernet, Call Centers
Education
University of Phoenix 1999 — 2002
BS, Business Management
AT&T January 2013 - Present
AT&T Mobility February 2009 - December 2012
AT&T 2007 - 2009
Cingular Wireless 2005 - 2007
GSM Wireless (Cingular) 2000 - 2005
Skills
Direct Sales, Wireless, Telecommunications, Customer Experience, Solution Selling, Management, M2M, Sales Operations, Marketing, Cross-functional Team..., Product Management, VoIP, Sales Process, Forecasting, B2B, Customer Retention, Sales, Team Building, CRM, Strategic Partnerships, Mobile Devices, Account Management, Strategic Planning, Product Marketing, Business Development, Cellular Communications, Leadership, Retail, Customer Satisfaction, Selling, Cold Calling, Call Centers, Sales Management, Quotas, Salesforce.com, Sales Presentations, Managed Services, Team Leadership, P&L Management, Competitive Analysis, Vendor Management, Strategy, Channel Partners
Education
University of Phoenix 2008 — 2010
BS/BM, Business Management
Calexico High School 1991 — 1995
Diploma
AT&T IT ManagerCingularMay 2001 - February 2008
Education
University of Phoenix 2004 — 2008
MBA, Business
University of South Carolina-Columbia 1984 — 1988
BS, Computer Science
AT&T October 2014 - Present
AT&T July 2013 - September 2014
AT&T June 2009 - June 2013
AT&T Mobility December 2005 - May 2009
AT&T Wireless May 2003 - June 2005
Verizon Wireless August 2001 - April 2003
Ameritech January 2001 - July 2001
Cellnet February 1997 - October 2000
City of Dallas March 1995 - February 1997
City employees credit union June 1992 - February 1995
Skills
Sales, Wireless, Direct Sales, Telecommunications, Customer Retention, Customer Experience, Sales Operations, Customer Satisfaction, Solution Selling, Sales Management, Team Leadership, Managed Services, Account Management, Call Centers, Sales Process, Team Building, Cold Calling, Cellular Communications, Quotas, Customer Support, Management, Leadership, VoIP, Customer Service, Cross-functional Team..., Training, Product Management, Mobile Devices, Unified Communications, Campaign Management, Political Campaigns, Campaigns
Education
University of Phoenix 2011 — 2013
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General, 3.5
University of Phoenix
Bachelor's degree Business Management, Business Administration and Management, General
CenturyLink Cloud June 2014 - September 2015
CenturyLink January 2013 - June 2014
CenturyLink October 2011 - January 2013
Avaya December 2009 - May 2011
Nortel September 2009 - December 2009
Nortel November 2006 - September 2009
AT&T August 2003 - November 2006
MCI 1993 - 2003
Edward Jones 2001 - 2002
Duckwall - Alco 1992 - 1993
Skills
Channel, Channel Management, Telecommunications, Consultative Selling, Solution Selling, Unified Communications, Avaya, Managed Services, Professional Services, Vendor Management, Contract Negotiations, Cloud Computing, Strategic Partnerships, VoIP, CPE, Channel Partners, Channel Partner..., MPLS, Selling, Contract Negotiation, Sales, Co-location, Telephony, WAN, SIP, Hosted Services, IP, CRM, Networking, Enterprise Software, Integration, Sales Operations, Business Alliances, Security, Wireless, Data Center, Sales Process, Partner Management, SaaS, Go-to-market Strategy, Ethernet, Management, Program Management, Direct Sales, PRI, Cisco Technologies, Sales Engineering, Video Conferencing, T1, TDM
Education
University of Phoenix 2003 — 2006
Master of Business Administration (MBA), Technology Management, 3.35 GPA
DeVry University 1988 — 1991
Bachelor of Science (BS), Telecommunications Management, 3.5 GPA
AT&T April 2014 - April 2014
AT&T Foundry data center November 2013 - February 2014
Retalix May 2013 - August 2013
Bueno Intergrated Technology June 2011 - February 2013
Skills
Windows Server, TCP/IP, VMware, Active Directory, Network Administration, Servers, Data Center, Troubleshooting, Windows XP, Cabling, Linux, puppet, Cisco
Education
University of Phoenix 2009 — 2013
Bachelor's degree, Computer Systems Networking and Telecommunications, Yes
AT&T March 2007 - Present
Arcom Wireless October 2006 - March 2007
Fidelity National Title June 2006 - October 2006
Verizon Wireless January 2005 - 2005
Far Above Average 2005 - 2005
Nob Hill foods January 2002 - June 2003
Skills
Telecommunications, Leadership, Sales, Microsoft Office, Networking, Troubleshooting, Team Building, Program Management, Telecommunications..., Corporate Communications, Direct Sales, Marketing Strategy, Team Leadership, Coaching, VoIP, HIPAA, Wireless, Microsoft Excel, Microsoft Word, Training, Corporate Social..., Innovation Management, Business Strategy, Business Planning, Business Process..., SWOT analysis, Market Research, Contractual Agreements, Business Process, Culture Change, e commerce, Remote User Support, Order Management, ISO 14001, Capital Budgeting
Education
University of Phoenix 2015 — 2016
Master of Business Administration (M.B.A.), Project Management, Graduate program
University of Phoenix 2012 — 2014
Bachelor of Business Administration (B.B.A.), Concentration in Sustainable Enterprise managment, Senior in College
University of Phoenix 2010 — 2012
Associate of Arts (A.A.), Health/Health Care Administration/Management
Alhambra High School 2001 — 2004
High School DIploma
AT&T October 2005 - Present
BellSouth Telecommunications 2000 - Present
Education
University of Phoenix 2006 — 2010
BS/BM, Business Management
AT&T May 2015 - Present
AT&T August 2012 - Present
AT&T July 2011 - Present
AT&T July 2008 - June 2011
Communication Supply Corporation June 2006 - February 2007
FDN Communications September 2005 - May 2006
AT&T Wireless October 2002 - August 2005
AT&T Wireless October 1998 - October 2002
Skills
Wireless, Telecommunications, Solution Selling, Mobile Devices, Direct Sales, Account Management, VoIP, Managed Services, Sales Management, Mobile Technology, M2M, Strategic Partnerships, B2B, Channel, Customer Retention, Product Management, Sales Process, Sales Operations, Customer Satisfaction, Wireless Networking, Cold Calling, Selling, New Business Development, Leadership, Management, Sales, Salesforce.com, Strategy, Marketing, Networking, Customer Experience, MPLS, Training, Unified Communications, Customer Service, Team Building, Team Leadership
Education
University of Phoenix
AT&T January 1979 - Present
Skills
Administrative Support, Telephone Skills, Payroll Processing, Typing, Record Keeping, Customer Service, Microsoft Office, Scheduling, Administrative..., Process Scheduler, Payroll, Outlook, Microsoft Excel, Leadership, Access, Telecommunications, Management, Sales, Customer Satisfaction, Project Management, Team Building, Vendor Management, Training, Human Resources, Networking, Process Improvement, Team Leadership, Project Planning
Education
University of Phoenix 2005 — 2009
BSBM, Business Management
AT&T December 1997 - Present
Skills
Data Entry, Hospitality, Administrative Support, Administrative..., Music, PowerPoint, Creative Writing, Social Media, Customer Satisfaction, Customer Service, Editing, Social Media Marketing, Writing, Social Networking, Public Speaking, Event Planning, Leadership, Marketing, Public Relations, Research, Team Building, Training
Education
University of Phoenix 2009 — 2011
Associates, Hospitality, Travel, and Tourism
Champaign Central High 1975 — 1978
Diploma, Required Courses
Biogen April 2015 - Present
Salix Pharmaceuticals 2012 - April 2015
VerizonBusiness 2005 - 2012
Lighthouse Coaching October 2006 - December 2011
Women In Technology International (WITI) May 2005 - December 2011
AT&T December 2000 - April 2005
AT&T October 1996 - January 2001
Skills
Ethernet, Program Management, Requirements Gathering, Help Desk Support, Business Analysis, Telecommunications, Technical Support, PMP, SDLC, Requirements Analysis, Vendor Management, Project Management, A&D, Team Mentoring, Linux, Virtual Teams, Leadership, Team Building, Cross-functional Team..., ITIL, Business Process, Analysis, Strategic Planning, Project Planning, Strategy, Software Project..., Process Improvement, Integration, VoIP, Change Management, Cloud Computing, Resource Management, Agile Methodologies, Team Leadership, IT Strategy, Software Documentation, Project Portfolio..., Visio, Budgets, PMO, Enterprise Architecture, Managed Services, Aggregate Spend, Networking, Business Intelligence, SharePoint, CRM, Solution Architecture, Databases, Business Process...
Education
University of Phoenix 2000 — 2003
MS, Computer Information Systems
University of Southern California
Bachelor of Arts (B.A.), Spanish Language and Literature
CenturyLink November 2013 - Present
Hertz January 2012 - November 2013
Qwest Communications 2003 - 2007
AT&T 2000 - 2003
Skills
Management, Solution Selling, Account Management, Customer Service, Direct Sales, Team Building, Telecommunications, Customer Retention, Customer Satisfaction, Business Development, Training, Team Leadership, Sales Process, Strategic Planning, Leadership, Sales Management, Contract Negotiation, Sales Operations, New Business Development, Cross-functional Team..., Strategic Partnerships, B2B, Negotiation, Marketing Strategy, Cold Calling, Operations Management, Lead Generation, Business Strategy, Competitive Analysis
Education
University of Phoenix
Bachelor of Science (B.S.), Business Management
University of Phoenix-Utah Campus
BS, Business Management
AT&T May 2015 - Present
Verizon Terremark April 2012 - April 2015
Knowledge Transfer Group August 2009 - May 2012
Verizon October 2005 - November 2008
Verizon February 2004 - October 2005
Verizon November 1998 - February 2004
GTE May 1997 - November 1998
GTE August 1995 - February 1997
Skills
Business Analysis, Workforce Management, Training, Call Center, PMP, Vendor Management, Cross-functional Team..., Process Improvement, Project Management, Telecommunications, Project Planning, PMO, Call Centers, Program Management, Software Documentation, Data Center, Strategy, Unix, Management, Requirements Analysis, Troubleshooting, Human Resources, Fun, Cloud Computing, Humor, Leadership, VoIP, Integration, Team Leadership, Resource Management
Education
University of Phoenix 2002 — 2006
B.S, Business Administration
AT&T June 2014 - Present
Lindco, Inc. 2014 - Present
Kentucky department of corrections September 2012 - Present
Department of Corrections September 2012 - May 2014
Speedway LLC September 2013 - February 2014
Ford Motor Company June 2012 - September 2012
Securitas Security Services USA, Inc. February 2012 - June 2012
RDI Corporation August 2011 - February 2012
Miami University September 2009 - November 2011
Miami University May 2010 - August 2011
Skills
Customer Service, Customer Satisfaction, Security, Team Leadership, Multi-cultural team..., Sports, Sportswear, Shoes, Fashion, Leadership, Sales, Hiring, Internet Recruiting, Management, Employee Relations, Customer Engagement, Sales Management, Inbound Marketing, Outbound Marketing, Styling, Job Coaching, Business Planning, Trend Analysis, Driving Results, Training, Internet Services, Retail, Inventory Management, Time Management
Education
University of Phoenix 2011 — 2012
Bachelor's Degree, Criminal Justice/Law Enforcement Administration
Miami University 2009 — 2011
Bachelor of Science (B.S.), Individualized Studies
Lorain Admiral King 2005 — 2009
High school diploma
AT&T
Skills
Networking, Telecommunications, Troubleshooting
Education
University of Phoenix
Bachelor of Applied Science (B.A.Sc.), Information Technology
AT&T January 1997 - Present
United States Navy June 1984 - July 1989
Skills
United States Navy, Project Management, Six Sigma Green Belt, Engineering, Management, Microsoft Word, Microsoft Excel, PowerPoint, Process Improvement, Quality Assurance, Safety, Accounting, Supervisory Skills, Aviation, Troubleshooting, Electronics
Education
University of Phoenix 2015 — 2017
Master of Business Administration (M.B.A.), Project Management
University of Phoenix-San Diego Campus 2012 — 2015
Bachelor's Degree, Accounting, 3.42
Commonwealth College, Va 1990 — 1992
Associate of Arts and Sciences (AAS), Magna Cum Laude
AT&T May 2013 - Present
SunTrust Bank 2010 - 2013
Skills
Banking, Commercial Banking, Credit, Cross Selling, Relationship Management, Retail Banking, Loans, Sales, Call Centers, Customer Service, Customer Retention, Telecommunications, Team Building, Leadership, Direct Sales, Account Management, Solution Selling, Microsoft Office, Management
Education
University of Phoenix
Self-Employed Tax Preparer and Notary Public January 2004 - Present
WellPoint (Mergis Group) September 2013 - April 2014
Phillips 66 (Kelly Services) December 2012 - September 2013
Extend Health August 2012 - December 2012
AT&T April 2000 - June 2011
Skills
Account Management, Databases, Microsoft Excel, Sales Management, Strategic Planning, Human Resources, Employee Benefits, Training, Customer Service, Microsoft Word, PowerPoint, Insurance, Sales, Telecommunications, Analysis
Education
University of Phoenix 2011 — 2013
Associate of Arts and Sciences (AAS), Human Services Management
Jersey Village High School 1992 — 1995
AT&T May 2015 - Present
Time Warner Cable June 2012 - May 2015
SRC January 2009 - October 2011
Skills
Security+, SharePoint, Windows Server, System Administration, Configuration Management, DoD, VMware, Windows 7, XP, Active Directory, SCCM, Norton Ghost, CISSP, WSUS
Education
University of Phoenix 2002 — 2006
Information Technology
Turner Industries March 2015 - Present
Turner Industries February 2014 - April 2015
Buna ISD September 2012 - February 2014
Bank of Oklahoma September 2005 - August 2006
AT&T November 2002 - July 2004
Arrow Trucking Co September 1995 - May 1996
Skills
Construction, Microsoft Excel, Customer Service, Microsoft Word, Outlook, Sales, PowerPoint, Data Entry, Microsoft Office, Public Speaking, Team Building, Process Improvement, Manufacturing, Customer Satisfaction, Payroll
Education
University of Phoenix 2006 — 2007
accounting
Daniel Webster high school 1992 — 1996
high school diploma, High School/Secondary Diplomas and Certificates
LogicalisUS April 2013 - Present
Robert Half Technology November 2012 - April 2013
Verizon June 2008 - August 2012
AT&T June 2004 - June 2008
Skills
Managed Services, Cloud Computing, Professional Services, Consultative Selling..., Telecommunications, Unified Communications, VoIP, Consultative Selling, Network Infrastructure, Cross-functional Team..., Solution Selling, Cold Calling, Global Business..., Cisco Technologies, Direct Sales, New Business Development, Disaster Recovery, Enterprise Solution..., Sales Management, Cisco Routers, Contract Negotiation, Problem Solving, Network Security, Enterprise Mobility, C-Level Negotiations, C-level contacts, C-Level Presentations, RFP, MPLS Networking, Staffing Services, Forecasting, Cisco Call Manager, Technical Recruiting, Hunter, Enterprise Account..., Strategic Negotiations, Territory Development, Key Account Management, Interviewing Skills, Permanent Placement, Proposal Writing, Mobile Enterprise, Executive-level..., Account Relationship, Territory Startup &..., Territory Growth, New Account Growth, Salesforce Training, Sales, Data Center
Education
University of Phoenix 2002 — 2004
Masters
University of Wisconsin-La Crosse 1992 — 1997
Bachelors
Comcast Cable July 1988 - Present
Comcast Cable April 2011 - September 2015
Comcast Media Center August 2009 - April 2010
Comcast April 2007 - August 2009
Comcast Cable October 1998 - April 2007
AT&T 1994 - 1998
Skills
Telecommunications, Call Center, Customer Retention, Telephony, Process Improvement, Vendor Management, Cross-functional Team..., Leadership, Call Centers, Customer Satisfaction, Strategic Partnerships, Management, Strategy, Troubleshooting, Product Management, VoIP, Account Management, Customer Experience, Salesforce.com, Sales Operations, Broadband, Wireless, Product Marketing, Team Leadership, Team Building, Customer Service
Education
University of Phoenix
Bachelors, Marketing
CoWorx Staffing Services February 2012 - Present
CyraCom International June 2010 - December 2011
Toys R Us September 2002 - June 2010
AT&T July 1999 - September 2002
Skills
Strategic Planning, Retail Management, Budget Management, Inventory Management, Procurement, Incentive Programs, Performance Management, Safety Management, Team Leadership, Leadership Development, Training & Development, Customer Service, Staff Retention, Compensation Planning, Succession Planning, Full-cycle Recruiting, Diversity Recruitment, Job Description..., Labor Relations, Presenter, Fraud Investigations, HRIS, HR Policies, Applicant Tracking..., Talent Acquisition, Talent Assessment, Big Box, SHRM, Organizational..., Profit & Loss Management, Operations Management, Call Center, Behavioral Interviewing, Competency Based..., PCI Standards, Unemployment Claims, Compensation & Benefit, Contact Center..., Recruiting, Personnel Management, Talent Management, Employee Training, Store Management, Vendor Management, Fraud, Training, Interviews, Job Descriptions, Skilled Relationship..., Employee Relations
Education
University of Phoenix 2007 — 2010
Associates, Business Management
Reavis High School 1984 — 1988
University of Phoenix
Pursuing Bachelor of Business Administration (BBA), Human Resources Management and Services
SHRM
Human Resources
Raytheon August 2011 - Present
AT&T April 1998 - November 2009
Skills
Customer Service, Engineering, Microsoft Excel, Shipping, Inspection, Materials, Software Documentation, Process Scheduler, Continuous Improvement
Education
University of Phoenix 2004 — 2007
Bachelor of Science (BS), Criminal Justice Administration
ActioNet, Inc. January 2014 - Present
AT&T September 2012 - May 2013
HP Enterprise Services October 2011 - September 2012
Mood Media October 2009 - October 2011
Coco Cove April 2007 - June 2009
ZR SYSTEMS GROUP January 2009 - April 2009
PlanetBingo October 2005 - January 2007
Aradiant November 2004 - October 2005
US Navy August 1998 - August 2002
Skills
Proficient in Microsoft..., Superior skills in both..., Proficient in computer..., Experience in a phone..., Problem solving skills, Accuracy in data entry, Security, Windows, Troubleshooting, Computer Repair, Hardware, Technical Support, Customer Satisfaction, Customer Service, TCP/IP, Software Installation, Networking
Education
University of Phoenix 2010 — 2013
Bachelor of Science in Information Technology, Information Systems Security, 3.5
Microskills 2003 — 2004
System, Networking, and LAN/WAN Administration
Temescal Canyon High School 1994 — 1998
High School Diploma, General Studies, 3.5
AT&T June 2014 - Present
AT&T May 2006 - June 2014
Skills
ColdFusion, Microsoft SQL Server, Microsoft Office, HTML, JavaScript, jQuery, PHP, MySQL, Call Centers, Coaching, Customer Retention, Customer Satisfaction, Customer Service, Linux, Management, Databases, Operating Systems, Marketing Strategy, Project Management, Sales, SharePoint, Software Development, Software Engineering, System Administration, Telecommunications, Training, Web Applications, Web Development, SQL, Wireless, Workforce Management, Team Leadership, Team Building, Leadership, Account Management
Education
Cleveland State University 2012 — 2015
Master's degree, Computer Science
University of Phoenix 2003 — 2006
Bachelor of Applied Science (B.A.Sc.), Information Technology, 3.8
JetBlue Airways May 2014 - Present
Bella Moretti Insurance Agency, Inc. April 2013 - Present
Premier Group Insurance April 2013 - Present
American Family Insurance May 2008 - March 2013
All Points Auto LLC April 2006 - April 2011
Sprint - Nextel Corporation May 2003 - September 2006
Comcast July 1994 - May 2002
AT&T 1994 - 2002
Morgan Stanley Dean Witter 1998 - 2000
Skills
Direct Sales, Account Management, Sales, Team Building, Sales Management, New Business Development, Salesforce.com, Strategic Planning, Customer Retention, Negotiation, Marketing Strategy, Marketing, Solution Selling, Small Business, Telecommunications, Property & Casualty..., Licensed Life & Health..., Licensed Property &..., Customer Satisfaction, Staff Development, Management, Sales Operations, Contract Negotiation, Cold Calling, Business Planning, Sales Presentations, Leadership, Business Development, Team Leadership, Recruiting, B2B, Insurance, Sales Process, Fixed Annuities, Health Insurance, Life Insurance, Customer Service, Commercial Insurance, Analysis, Training, Term Life Insurance, Homeowners, Networking, Selling, Whole Life, Entrepreneurship, Finance, Disability Insurance, General Insurance
Education
University of Phoenix 1998 — 2000
Associates, Business Management
Provo High School 1981 — 1985
Comerica Bank April 2013 - June 2015
Comerica Bank July 2012 - April 2013
Entrust Energy January 2011 - February 2012
TXU Energy June 2010 - January 2011
Direct Energy January 2007 - March 2010
AT&T 2000 - 2004
AT&T January 1998 - January 2000
AT&T 1992 - 1998
Skills
Call Center, Customer Experience, Customer Retention, Process Improvement, Business Analysis, Cross-functional Team..., Business Process..., Vendor Management, Strategic Planning, Team Leadership, Customer Satisfaction, Team Building, Customer Service, Project Management, Workforce Management, Call Centers, Telecommunications, Advertising, Management, Change Management, Team Management, Sales Operations, Marketing Communications, Leadership, Marketing, Product Management, Training, Program Management, Business Strategy, CRM, Business Intelligence, Strategy, Analysis, Product Development, Competitive Analysis, Sales, Operations Management, Business Development, Business Process, Business Planning, Outsourcing, Service Delivery, Account Management, Analytics, Forecasting, Start-ups, Risk Management, Contract Negotiation, Salesforce.com, Project Planning
Education
University of Phoenix 2006 — 2009
BSBM, Business Marketing
SimpliNow January 2014 - Present
Garret's Geeks January 2011 - January 2014
AT&T April 2006 - June 2010
GCAB Enterprises January 2003 - January 2010
chronimed 1995 - 1997
Sysco Food Service 1993 - 1996
Sysco Minnesota 1993 - 1996
Skills
Computer Repair, Computer Hardware, Outstanding Customer..., Computer Building, Troubleshooting, Customer Service, Software Installation, Online Marketing, Email Marketing, Home Based Business, Small Business, Computer Security, Internet Services, Internet Security, Mobile Internet, Microsoft Office, Microsoft, Social Media Marketing, Digital Marketing, YouTube, Social Networking, Blogging, Technical Support, Networking, Marketing, Social Media, Sales, Leadership, Public Speaking, Team Building
Education
Irondale high school 1992 — 1996
High School Diploma
University of Phoenix
IT Technology
AT&T June 2014 - Present
Apex Systems 2014 - 2014
Apex Systems 2014 - 2014
Forum Info-Tech, Inc. 2012 - 2013
USMC August 1992 - August 2012
Skills
System Administration, Management, Security+, Security Clearance, DoD, Information Assurance, Security, Military, Military Experience, Physical Security, Network Security, Troubleshooting, Computer Security, Team Leadership, Customer Service, Network Administration, Computer Hardware
Education
University of Phoenix 2012 — 2015
Information System Security, IT
AT&T June 1998 - Present
Education
University of Phoenix 2001 — 2003
MBA - Tech Management
Kaiser Permanente January 2014 - Present
Kaiser Permanente IT April 2008 - January 2014
Iron Mountain Records Management 2006 - 2008
AT&T 2000 - 2006
Skills
Solution Selling, Telecommunications, Account Management, Direct Sales, Healthcare Information..., Vendor Management, SDLC, Program Management, Process Improvement, Cloud Computing, Business Analysis, Data Center, Management, Project Management, VoIP, PMP
Education
University of Phoenix
BSBA, Business
AT&T Mobility August 2013 - Present
AT&T Mobility November 2009 - August 2013
AT&T August 2006 - August 2009
Education
University of Phoenix 2000 — 2002
Bachelor of Applied Science (BASc), Psychology
Unemployed 2011 - 2013
Telamon Corporation March 2011 - January 2012
Currently Unemployed 2011 - 2012
AT&T February 1978 - September 2009
ATT 1978 - 2009
Skills
Project Management, Strategic Planning, Team Leadership, Team Building, Management, Customer Service, Event Planning, Public Speaking, Social Media, Leadership Development, Negotiation, Event Management, Research, New Business Development, Human Resources, Marketing Strategy, Government, Account Management, Sales Management, Program Management, Budgets, MS Project, Leadership, Change Management, Vendor Management, Project Planning, Manufacturing, Training, Process Improvement, Cross-functional Team..., Telecommunications, PMP, Business Analysis, Management Consulting, Analysis, PMO, Project Portfolio..., Business Process..., Strategy, CRM, SDLC, Integration, Team Management, Microsoft Project
Education
St. Mary's College, Saint Lucia
General Studies
University of Phoenix
Business Administration and Management, General
Pfizer 2012 - 2012
Bankers Life and Casualty 2011 - 2012
AT&T May 2008 - April 2011
Skills
Microsoft Office, Vendor Management, VoIP, Windows Server
Education
University of Phoenix-Chicago Campus 2011 — 2015
Bachelor's degree, Information Technology/Internet Security Systems, 3.00 GPA
DeVry University 2002 — 2004
Shiloh Baptist Church September 2004 - Present
Unbroken Circle January 1984 - Present
AT&T December 1998 - August 2004
Smithsonian Institution January 1986 - September 1998
Education
University of Phoenix 2001 — 2004
MFA, Distance Learning and Adult Education
Western College for Women 1964 — 1968
BA, Psychology
Wireless Facilities, Inc. September 2000 - 2002
AT&T 1993 - 2000
Mathews, Woodbridge, et al. 1989 - 1993
Skills
Microsoft Office, Microsoft Excel, Customer Service, Teamwork, Microsoft Word, PowerPoint, Team Leadership, Windows
Education
University of Phoenix 1998 — 2001
Project Management
AT&T October 2006 - Present
AT&T May 1996 - October 2006
AT&T August 1990 - May 1996
Skills
Telecommunications, WAN, Routers, T1, Frame Relay, Networking, IP, Troubleshooting, Call Centers, Telephony, Cisco Technologies, Switches, Vendor Management, Microsoft Office, Computer Network..., Ethernet, TCP/IP, LAN-WAN, Customer Satisfaction, Customer Service, Windows, Microsoft Excel, Provisioning, Computer Hardware, VPN, Managed Services, System Administration, Call Center, Optical Fiber, Visio, Broadband, System Deployment, Network Architecture, Metro Ethernet, Routing, ATM networks, ISDN, Fiber Optics, Technical Support, DWDM, Software Installation, SDH, Hardware, Training, Firewalls, Servers, Network Administration, Cisco Routers
Education
American Public University 2009 — 2012
Masters, Business Administration
University of Phoenix 2000 — 2007
B.S., Information Technology
D&B February 1996 - Present
AT&T February 1995 - February 1996
A.M. Best Company April 1993 - February 1995
BCBSNJ April 1990 - April 1993
Various Employers May 1978 - January 1991
Skills
SAS, JCL, Business Intelligence, Java, COBOL, Easytrieve, SAS programming, Visual C++, Eztrieve, COBOLII, Cakewalk Sonar, SDLC, Data Analysis, Oracle, Consulting
Education
SAS Institute 2014 — 2014
N/A, SAS Grid Management
SAS Institute 2013 — 2013
N/A, SAS Data Integration Studio I (Essentials) and II (Additional Topics), N/A
SAS Institute 2013 — 2013
N/A, Proc SQL, N/A
SAS Institute 2012 — 2012
N/A, SAS Platform Administrator: Fast Track, N/A
University of Phoenix 2005 — 2012
Associates of Arts, Information Technology, 3.94 gpa
Chubb Institute of Technology 1993 — 1994
Certificate, Computer Programming
U.S. Army Practical Nurse Course (and before) 1982 — 1982
PN License, Practical Nursing
University of Phoenix
Batchelor of Science, Computer Software Engineering
AT&T 1996 - 2003
AT&T 1985 - 2003
Education
University of Phoenix 2002 — 2007
Bachelors, Business Marketing
AT&T April 2010 - Present
Skills
Customer Service, Negotiation, New Business Development, Customer Satisfaction, Automotive, Management, Account Management, Sales, Sales Management
Education
University of Phoenix 2003 — 2005
Criminology
Dorchester High, Boston MA 1994 — 1998
High School Graduate, General Studies
Time Warner Cable January 2015 - Present
Time Warner Cable January 2014 - January 2015
Organic People August 2012 - October 2013
Time Warner Cable January 2000 - August 2012
AT&T January 1998 - January 2000
AT&T January 1990 - January 1998
Skills
Sales Management, Telecommunications, Call Center, Workforce Management, Project Management, Leadership, Training, Process Improvement, Customer Service, Employee Training, Team Building, Management, Program Management, Team Leadership, Strategy, VoIP, Customer Satisfaction, Vendor Management, Troubleshooting, Training Delivery, Cross-functional Team..., Quality Assurance, Human Resources, Call Centers
Education
University of Phoenix 2008 — 2010
Associate of Arts (A.A.), Business Administration, Management and Operations, A
ARMY 1987 — 1990
S
AT&T March 2014 - Present
AT&T January 2010 - Present
AT & T October 1994 - Present
AT&T 1994 - Present
SBC/AT&T 1994 - Present
AT&T January 2010 - March 2014
T AES Advanced Enterprise Sales January 2005 - 2009
I Call Center July 2003 - January 2005
SBC ASI February 2001 - June 2003
ATT February 2000 - February 2001
Skills
VoIP, Routers, Sales, Switches, Disaster Recovery, Sales Management, Managed Services, Call Center, Cisco Technologies, Troubleshooting, Training, Routing, Cloud Computing
Education
University of Phoenix 1996 — 1999
BS, Information Systems
Charter Communications March 2005 - Present
AT&T 1997 - 2005
Education
University of Phoenix 2002 — 2005
B.S., Information Technology
ITT Technical Institute 1995 — 1997
A.A.S., Electrical Engineering
OSB Fitness, LLC July 2011 - Present
AT&T July 1996 - Present
Prudential Financial 1989 - 1993
Skills
Microsoft Office, Typing, Visio, Data Analysis, Process Improvement, Access Database, Training Delivery, Cross-functional Team..., Telecommunications, Testing
Education
University of Phoenix 2006 — 2007
ASSOCIATES, BUSINESS
CommScope March 2007 - Present
AT&T May 1993 - February 2006
Skills
Telecommunications, Managed Services, Wireless, VoIP, Data Center, Cross-functional Team..., Unified Communications, Product Management, Solution Selling, Direct Sales, Account Management, Strategic Partnerships, Management, Channel Partners, Sales Operations, Go-to-market Strategy, Fiber Optics
Education
University of Phoenix
Bachelor's, Business Management
GXT Telecommunications June 2015 - Present
AT&T February 2013 - March 2015
BASF August 2012 - November 2012
Mountain LTD April 2012 - August 2012
ADEX September 2010 - December 2011
AT&T 2010 - 2011
Comforce November 2009 - 2010
Verizon 2009 - 2009
GXT 2004 - 2004
Genuity 2000 - 2002
Skills
Fiber Optics, Telephony, Optical Fiber, Cabling, Telecommunications, DWDM, OSP, DSL, Ethernet, T1, Switches, Network Design, Program Management, Networking, FTTx, VoIP, Computer Network..., Wireless
Education
Western Governors University 2014 — 2016
MSIT in progress, Network Management
University of Phoenix 2006 — 2011
BSIT, Networking & Telecommunications
Comcast Business June 2014 - Present
Republic Services Inc June 2011 - June 2014
AT&T March 2008 - June 2011
Skills
Sales Operations, Sales Process, Solution Selling, Contract Negotiation, Major Accounts, Direct Sales, Cold Calling, Wireless, Sales, Sales Presentations, Customer Retention, Salesforce.com, Account Management, B2B, New Business Development, Selling, Sales Management, Team Building
Education
University of Phoenix
Bachelor of Science (B.S.), Business Management
AT&T Wireless October 2003 - Present
Cox Communication June 2010 - April 2012
AT&T October 2003 - March 2010
Skills
Customer Service, Technical Support, Selling, Real Estate, Microsoft Office, Strategic Planning
Education
Southern University Law Center 2013 — 2017
Doctor of Law (J.D.), Legal Studies, General
University of Phoenix 2009 — 2011
Master of Business Administration (MBA), Business Administration and Management, General
University of Phoenix 2005 — 2009
Bachelors, Business Management
AT&T December 2009 - Present
AT&T Mobility September 2008 - December 2009
Wal-Mart February 2002 - September 2008
Skills
Customer Service, Customer Satisfaction, Call Center, Retail, Customer Experience, Sales, Inventory Management, Telecommunications, Vendor Management, Team Leadership, Microsoft Office, Team Building, Microsoft Excel, Retail Sales, Sales Management, Call Centers, Operations Management, Training, Customer Retention, Management
Education
University of Phoenix 2012 — 2013
Masters, Adult Education and Training, 4.0
School name: 1999 — 2001
Bachelor of Science (BS) Natural Sciences with Chemistry, Missouri Western State College
Capella University
Doctor of Philosophy (Ph.D.), Instructional Design for Online Learning
AT&T February 2014 - Present
GE September 1988 - October 2013
Brad's Professional Tuner Service May 1988 - September 1988
United States Air Force January 1985 - April 1988
Skills
C ++, Visual Basic, Visual Studio, Java, JavaScript, HTML scripting, SQL, Microsoft SQL Server, Unix, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Product Studio, Project Management, PowerPoint, Visio, Windows, DOS, Avionics, Construction, Web Development, Web 2.0, Arc Welding, CSS2, Database Administration, Data Warehousing, Database Design, XML, HVAC, MVAC, Small Engine Repair, Computer Repair, Maintenance Management, Building Maintenance, Servers, Appliance Repair, Automotive Electronics, Automotive Repair, Business Process..., Telecommunications, Network Administration, television repair
Education
University of Phoenix 2012 — 2014
Master's Degree, Administration of Criminal Justice and Security, 3.9
University of Phoenix 2010 — 2012
Master of Science (M.S.), Management Information Systems and Services, 3.9
University of Phoenix 2000 — 2010
Bachelor of Science, Computer Software Engineering, 3.9
AT&T June 1997 - Present
Skills
Telecommunications, Troubleshooting, Project Management, Microsoft Office, Management, Customer Service, Vendor Management, Data Analysis
Education
Webster University 2000 — 2002
Master's Degree, Computer Science
University of Phoenix 1997 — 1999
Bachelor's Degree, Business and Information Systems
AT&T January 2011 - Present
AT&T February 2009 - December 2010
AT&T February 2007 - February 2009
SBC September 2004 - February 2007
SBC November 2000 - September 2004
SBC May 2000 - November 2000
SBC October 1998 - May 2000
Skills
Team Leadership, Project Management, Telecommunications, Solution Selling, Wireless, Business Analysis, Ad Hoc Reporting, Vendor Management, Business Objects, Call Centers, Customer Satisfaction, Salesforce.com, Account Management, CRM, Cross-functional Team..., Leadership, Management, Sales, Customer Experience, Sales Operations, Financial Analysis
Education
University of Phoenix-Northern Nevada Campus
Bachelor of Science (BS), Business Information Systems, Honors
Greater Nevada Credit Union November 2010 - Present
Harley Davidson Financial Services January 2007 - July 2009
Placer County Planning Department April 2005 - December 2006
AT&T January 1999 - January 2003
Cyberguys 2001 - 2003
Skills
Databases, Budgets, Time Management, Banking, Microsoft Excel, Customer Service, Microsoft Word, Leadership, Networking, Coaching, Customer Satisfaction, Credit, Call Center, Teamwork, PowerPoint, Team Leadership
Education
University of Phoenix
AA, business
Arizona Network and Computer Services January 2002 - Present
AT&T February 1995 - May 2004
US Army March 1970 - May 1995
Skills
Cisco Technologies, Customer Service, Troubleshooting, Microsoft Office, Windows Server, Telecommunications, Computer Hardware, Software Documentation, Network Administration, Security, System Administration, VPN, Networking, Network Security, Network Architecture, Wireless Networking, Switches, Training, Microsoft Excel, Leadership
Education
University of Phoenix 1999 — 2001
Bachelor of Science (BS), Information Systems and Technology
MasRam Mechanical January 2014 - Present
Universal Technical Institute November 2009 - March 2013
AT&T February 2000 - November 2009
Skills
Project Estimation, Estimating, Budget Estimating, Mechanical Drawings, Microsoft Excel, Plotters, Proposal Writing, Communication Skills, Process Improvement, Time Management, Team Mentoring, Team Leadership, Goal Oriented, Data Management, Face to Face Sales, Staff Development, Team Building, Training, Recruiting, Public Speaking, Project Management, Management, Leadership Development, Leadership, Customer Satisfaction, Customer Retention, Contract Negotiation, Coaching
Education
University of Phoenix
AT&T October 1998 - Present
Education
University of Phoenix
AA, Business Administration
First Source Solutions Inc June 2014 - Present
Randstad January 2013 - June 2014
Manpower Louisville October 2012 - January 2013
Sears Roebuck & Company April 2011 - December 2011
AT&T May 2008 - February 2009
Today's Staffing/SHPS January 2008 - May 2008
Kelly Services October 2006 - December 2007
Express Personnel Services August 2006 - October 2006
Express Personnel Services November 2004 - August 2005
JPMorgan Chase June 2001 - August 2003
Skills
Accounting, Management, General Ledger, Customer Service, Invoicing, Microsoft Excel, Depreciation, Fixed Asset Depreciation, Strategic Financial..., Basic Accounting, Basic Computer Knowledge, Knowledge of window..., Fixed Assets, Amortization, Deferred Revenue, Amortization Schedules, Skills, verbal..., sawy, problem solving,..., Call Centers, Sales
Education
University of Phoenix 2013 — 2015
Master's Degree, Master of Science in Accountancy, B
County Schools, Inc 1976 — 1987
Diploma, Bookkeeping/General Accounting, A
AT&T July 2007 - Present
Education
University of Phoenix-San Diego Campus 1998 — 2002
Bachelor, Information Technology, 3.6
AT&T 1999 - Present
Skills
Team Leadership, Telecommunications, VoIP
Education
University of Phoenix
Master of Arts (MA), Organizational Management
University of Phoenix
Bachelor of Arts (BA), Business Administration, Management and Operations
AT&T February 2014 - Present
Alcatel-Lucent February 2012 - Present
enXco July 2011 - November 2011
WFI 2009 - 2011
WFI 2005 - 2009
WFI 2000 - 2005
Aeronex 1998 - 2000
Cymer 1996 - 1998
Skills
3G, Management, GSM, Telecommunications, Contract Management, Wireless, CDMA, Vendor Management, UMTS, Project Management, LTE, 4G, Program Management, Leadership, Project Planning, Change Management, WiMAX, Integration, IP, Project Control, Cellular Communications, Construction Management, Business Development, Tai Chi, Contract Negotiation, PMO, PMP
Education
University of Phoenix
Business Administration
AT&T June 2006 - Present
shammah ministries January 2005 - Present
T.H.E INC January 2012 - March 2013
Columbia Telecommunications August 2012 - November 2012
Andres Eye Photography January 1982 - April 2012
U.S. Department of Justice January 1993 - January 1997
Skills
Microsoft Office, Training & Development, Customer Service, Employee Training, Training
Education
University of Phoenix 2009 — 2011
Bachelor's, Business Management
University of Phoenix 2007 — 2009
Associates, Business Management
TNG March 2013 - Present
RS2 April 2011 - March 2013
TNG - Formerly The News Group April 2008 - April 2011
AT&T July 1995 - April 2006
AT&T November 1987 - July 1995
Skills
Customer Service, Billing, Telephone Skills, Customer Satisfaction, Data Entry, Troubleshooting, Outlook, Customer Relations, Documentation, Sales Support, Excel, Microsoft Office, Word, Problem Solving, Telecommunications, Vendor Management, Scheduling, Accounts Receivable, Supervisory Skills, Teamwork, Process Improvement, Administration, Administrative Support, Inventory Management, Team Leadership, Vendor Relations, Coaching, Analysis, Time Management, Coordination, Call Center, Data Analysis, Invoicing, Office Management, Internet Explorer, Typing, Spreadsheets, Team Building, Team Management, Quality Assurance, Employee Relations, Order Entry
Education
Jackson Business University
University of Phoenix
Town of Greenwich February 2009 - Present
G-Tek Autobody 2002 - 2008
MCI Corporation February 1991 - March 1996
AT&T 1986 - 1988
Skills
Software Documentation, System Administration, Microsoft Office, Project Management, Visio, Data Analysis, PowerPoint, Outlook, Leadership, Program Management, Microsoft Word, Access, Microsoft Excel, Government, Troubleshooting, SharePoint
Education
University of Phoenix 2008 — 2012
Bachelor of Science (BS), Information Technology
Greenwich High School 1983 — 1986
Dept. of Commerce, Div. of Workforce Solutions June 2011 - Present
Trust the Process, Inc. November 2010 - November 2011
AT&T July 2005 - July 2010
Skills
Microsoft Office, Interviewing, Customer Service, General Business..., Administrative Support, Typing
Education
University of Phoenix 2005 — 2007
Masters Degree, Human Resource Management
Strayer University (DC) 1999 — 2002
Bachelor of Science Degree, Business Administration
Wireless Express LLC March 2010 - November 2010
Centennial Wireless June 2007 - February 2010
WSJM April 2005 - April 2006
AT&T January 2001 - April 2004
US Navy November 1988 - April 1994
Education
University of Phoenix 2005 — 2006
None, Business Administration and Management, General, A
ISYS Technologies January 2015 - Present
AT&T November 2012 - January 2015
SAIC January 2010 - November 2012
SAIC September 2005 - November 2010
United States Air Force 1992 - 2005
Skills
DoD, Program Management, ITIL Process..., Functional Management, ITIL, Project Management, Process Improvement, Requirements Analysis, IT Service Management, Cross-functional Team..., Service Delivery, PMO set-up, Integration, Information Assurance, Security Clearance, Software Development, Proposal Writing, Security, CRM, Systems Engineering, Leadership, PMP, Management, Training, Disaster Recovery, Information Technology, Configuration Management, SharePoint, Business Development, MS Project, Government, CMMI, Enterprise Architecture, Government Contracting, Requirements Management, Earned Value Management, Software Documentation, Visio, IT Management, SDLC, Project Delivery, Networking, Testing, Security+, IT Strategy, Contract Management, SOA, CISSP, System Architecture, Defense
Education
Villanova University 2011 — 2012
Project Management
University of Phoenix 2004 — 2006
AT&T October 2011 - Present
AT&T Mobility 2011 - 2012
Center for Outpatient Surgery Whittier November 2008 - February 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Typing, Marketing Communications, Telecommunications, Customer Service, Customer Satisfaction, Office Administration, Clerical Skills
Education
University of Phoenix 2012 — 2012
In progress, Business Administration and Management, General
Shell Oil Company July 2002 - November 2012
SOPUS Products O January 2002 - January 2012
Store Supply Warehouse September 1998 - April 2002
AT&T January 1996 - January 1998
Skills
Customer Service, SAP R/3, Timekeeping, Accounts Payable, Safety, Administrative..., Microsoft Office, Training, Document Drafting
Education
St.Thomas Aquinas Mercy 1987 — 1991
University of Phoenix
AT&T November 1979 - Present
Skills
Telecommunications, MPLS, Unified Communications, VoIP, Wireless, IP, Co-location, Cloud Computing, Telephony, Managed Services, Cisco Technologies, Data Center, Mobile Devices, Integration, Networking, Network Design, Solution Selling
Education
University of Phoenix 2008 — 2013
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services, A
AT&T December 2007 - Present
Skills
Telecommunications, Wireless
Education
University of Phoenix
Bachelor of science, Business Administration and Management, General
AT&T December 2014 - Present
AT&T July 2013 - November 2014
AT&T January 2011 - July 2013
AT&T October 2009 - January 2011
Skills
Telecommunications, Strategic Communications, Leadership, Change Management, Cross-functional Team..., Customer Experience, Team Management, Operations Management, Team Building, Training, Coaching, Team Leadership, Performance Management, Performance Improvement, Project Management, Employee Relations, Labor Relations, Program Management, Contract Negotiation, Wireless, VoIP, Call Centers, Vendor Management, Process Improvement, Lean Management, Six Sigma, Management, Customer Service, Positive Employee..., Networking, Supplier Negotiation, DSL
Education
University of Phoenix
Bachelor's Degree, Business Administration and Management, General
University of Phoenix
Master of Business Administration (M.B.A.), Business Administration and Management, General
AT&T January 2011 - Present
Spherion October 2009 - January 2011
Nelson Staffing November 2008 - March 2010
Skills
Telecommunications, Wireless, LTE, Customer Service, Forklift Operator, Microsoft Office, Warehousing, Supervisory Experience
Education
University of Phoenix 2008 — 2012
Bachelor of Science (B.S.), Business Management
State of Wyoming November 2009 - Present
AT&T May 1991 - November 2004
Skills
Customer Service, Web Design, Microsoft Office, Social Media, Management, Public Speaking, Marketing, Microsoft Excel, Event Planning, Leadership, Event Management, Video Conferencing, Polycom Video..., LifeSize Video..., Video Conferencing Cisco, Tandberg, Hangouts, Google+ Hangouts, Google Docs, Google Analytics, Photoshop, Adobe Audition, Premiere, Adobe Creative Suite
Education
University of Phoenix 2009 — 2011
Associates, Web Page, Digital/Multimedia and Information Resources Design, Graduated
AT&T January 2008 - Present
Skills
Call Centers, Customer Experience, Sales, Team Leadership, Microsoft Office, Customer Retention, Troubleshooting, Microsoft Excel
Education
University of Phoenix 2002 — 2005
Master of Business Administration (MBA), Health Finance, B
Oakland University BA in Psychology 1979 — 1982
MBA in Healthcare Management, Gerontology, Bs
Lake Orion High School 1977 — 1981
Diploma, High School/Secondary Diplomas and Certificates, A
AT&T June 2012 - Present
Education
University of Phoenix 2007 — 2009
Master of Business Administration (M.B.A.), Strategic Leadership