AT&T Company
AT&T List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at AT&T. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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82,295 AT&T employees in database. Find out everything there's to know about AT&T employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
AT&T Employees
AT&T November 2012 - Present
US Navy February 2002 - July 2012
Skills
Microsoft Office, Microsoft Excel, Troubleshooting, Military, Team Management, Sales, Security, Leadership, Policy
Education
University of Phoenix-Southern California Campus 2012 — 2012
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Eastern Account System, Inc. September 2015 - Present
Destined Graphics February 2014 - September 2015
AT&T September 2006 - August 2011
Skills
Customer Service, Entrepreneurship, Home Based Business
Education
James Hillhouse High School 1997 — 2001
General Studies
University of Phoenix
Human services, Child and Family
Metropolitan Transit Authority of Harris County February 2014 - Present
Edstrom Industries April 2013 - October 2013
AT&T July 2012 - March 2013
Trade Star Staffing February 2009 - April 2012
Interactive Controls June 2008 - February 2009
Goodyear Tire Company June 2006 - June 2008
US Army January 2003 - May 2006
Skills
•Microsoft Windows,..., Network Topology,..., Regulated Power Supply,..., Digital Electronics,..., Microsoft Office, Team Building, Account Management, PowerPoint, Windows, Customer Satisfaction, Soldering, Access, Recruiting, Training, Network Topology, Troubleshooting, AC/DC, Customer Service, Software Installation, Microsoft Word, Microsoft Excel, Technical Support, Wiring, Outlook, Process Scheduler, Wireless Networking, Cable Management, LAN-WAN, Data Entry, Management, Employee Training, IT Management, Computer Hardware, SharePoint, System Administration, Hardware, Printers, Networking, PeopleSoft, Temporary Placement, Optical Fiber, Visio, Sales, Cold Calling, Human Resources, Leadership, Telecommunications, Windows 7, Active Directory, Applicant Tracking...
Education
University of Phoenix 2008 — 2011
Bachelor of Science, Business Information Systems
ITT Technical Institute 2006 — 2008
Associate of Applied Science, Computer and Electronics Engineering Technology, 3.52
US Army Ordnance Center and Schools 2003 — 2003
Diploma, Mechanical Maintenance Training, 4.0
Cox Communications January 2003 - Present
AT&T April 2001 - November 2002
Skills
Sales Management, Sales Operations, Customer Retention, Salesforce.com, Customer Service, Microsoft Office, Customer Experience, Cold Calling, Social Media, Direct Sales, Sales, Account Management, Telecommunications, Customer Satisfaction, Call Center, Call Centers, B2B, Sales Process, Selling
Education
University of Phoenix-San Diego Campus 2010 — 2015
Bachelor's degree, Accounting and Finance
WidePoint Corporation 2012 - Present
AT&T 1978 - 2010
Education
University of Phoenix 1989 — 1992
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
AT&T November 2013 - Present
AT&T December 2011 - November 2013
AT&T February 2011 - December 2011
AT&T July 2009 - February 2011
AT&T January 2007 - June 2009
United States Marine Corps Reserve January 1994 - January 2000
Skills
Market start-up and..., Performance management, Sales and sales..., Employee development, Creating cross..., Presentation Skills, Internal Communications, Customer experience, Product launches, Project management, Financial and strategic..., Sales operations, Compliance Management, Account Management, Customer Experience
Education
University of Phoenix
Bachelor’s of Science, Management
Academy Mortgage Corporation January 2015 - Present
Genesys August 2012 - Present
Telesphere January 2009 - September 2012
inContact January 2007 - December 2009
Cache Valley Electric December 2008 - February 2009
Applied Telephone and Data January 2004 - January 2007
Technician, Tri-Tel Communications January 2001 - January 2004
AT&T January 2000 - January 2001
SCI 1992 - 1995
Skills
Wireless, Cisco IOS, Network Architecture, Troubleshooting, Data Center, Managed Services, Firewalls, VPN, Routers, DSL, Servers, Networking, Network Administration, VoIP, Telephony, SIP, LAN-WAN, Unified Communications
Education
University of Phoenix 2005 — 2007
Bachelor of Science, Business Management
Stevens Henagar College 1998 — 1999
Associate Degree, Computer Networking
AT&T June 2014 - Present
AT&T June 2014 - Present
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Photoshop, Teamwork, Social Media, Public Speaking, English, Windows, Team Leadership, Sales
Education
University of Phoenix 2015 — 2017
Bachelor of Business Administration (BBA)
University of South Carolina Upstate 2012 — 2016
Business Administration and Management, General
AT&T March 2000 - Present
Tiny Town Indoor Play Center August 2007 - October 2010
Skills
Microsoft Word, Microsoft Office, Microsoft Excel, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Access
Education
University of Phoenix
Bachelor of Business Administration (BBA), Business Administration and Management, General
Citi July 2011 - Present
Citi July 2010 - June 2011
Citi July 2009 - July 2010
AT&T January 2004 - October 2008
Skills
Financial Modeling, Business Analysis, Financial Analysis, Risk Management, Business Process..., Banking, Financial Services, SDLC, Corporate Finance, Financial Risk, Management Consulting, Sarbanes-Oxley Act
Education
Webster University 2011 — 2014
Master's Degree, Management and Leadership
University of Phoenix 2006 — 2011
Bachelor of Science (BS), Accounting
AT&T January 2014 - August 2015
Bartech Group November 2014 - May 2015
State of Michigan February 2009 - March 2012
Dixon Medical Equipment July 2007 - January 2009
Skills
Peachtree, PowerPoint, Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, Financial Analysis, Financial Reporting, Public Speaking, Event Planning, Strategic Planning, Auditing, Forecasting, Human Resources, Access, Outlook, Management, Team Building, Leadership Development
Education
University of Phoenix 2004 — 2006
Master of Business Administration (MBA), Finance, General
University of Phoenix 1999 — 2001
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Louisiana Tech Univ. 1990 — 1992
N/A, Business/Commerce, General
Confidential January 2006 - Present
AT&T September 1992 - December 2005
Skills
Vendor Management, Relationship Management, Outsourcing Management, Risk Governance, risk assessments, Continuous Process...
Education
University of Phoenix 1986 — 1990
Bachelor of Applied Science (B.A.Sc.)
Building Services Group February 2006 - Present
Sun Microsystems 2005 - 2006
AT&T 2000 - 2004
Education
Denver Paralegal Institute 1999 — 1999
American Bar Association Approved Paralegal Certificate
University of Pittsburgh 1993 — 1997
Bachelor of Arts (B.A.), Political Science and Government
ITC Service Group, Inc. October 2013 - Present
GameStop May 2013 - October 2013
AT&T March 2012 - May 2013
Skills
Customer Service, Quality Assurance, Sales Management, Technical Support, Inventory Management, Personal Training, Customer Satisfaction, Call Centers, Customer Experience, Leadership, Team Leadership, Telecommunications, Time Management, Training, Customer Retention, Sales, Troubleshooting
Education
University of Phoenix 2010 — 2013
Business, IT
AT&T January 2008 - Present
US Army January 2004 - January 2008
AAFES January 2000 - June 2004
Skills
Wireless, Direct Sales, Telecommunications, Solution Selling, Sales, Troubleshooting, CSS, Information Technology, Full project lifecycle..., Security, Infantry Tactics, Managed Services, VoIP, Wireless Networking, Customer Experience, Mobile Technology, Management, Customer Retention, Leadership, Team Leadership, Customer Service, Team Building, Sales Operations
Education
University of Phoenix 2009 — 2013
Bachelor of Arts (BA), Information Technology, 3.7
Western Michigan University 2004 — 2005
Bachelor of Arts (BA), Information Technology
Online Business 360 May 2015 - Present
Kelley Blue Book April 2014 - May 2015
AT&T May 2010 - 2014
AT&T January 2010 - 2014
Google Inc. January 2004 - September 2009
BeyondROI February 2003 - April 2004
Skills
SEM, Web Analytics, Google Analytics, Digital Marketing, Online Marketing, Leadership, Project Management, E-commerce, Google Adwords, Analytics, PPC, Digital Media, Marketing, User Experience, Search Advertising, Web Marketing, Management, Advertising, Public Relations, Graphic Design, Email Marketing, Web Development, Digital Strategy, WebTrends Analytics, Web Analytics..., User Experience Testing, User Experience Design, E-commerce SEO, E-commerce Consulting, E-commerce Optimization, Global E-commerce, Search Engine Technology, Search Engine Ranking, Search Engines, Web Marketing Strategy, Competitive Marketing..., Social Media Marketing, Mobile Web Design, Mobile Marketing, Website Development, Mobile Applications, Information Architecture, Lead Generation, Integration, Mobile Devices, Customer Acquisition, Adobe Analytics, SEO, PPC Bid Management, WordPress
Education
University of Pittsburgh 1994 — 1999
Bachelor of Science (BS), E-Commerce/Electronic Commerce
Our Lady of the Sacred Heart 1990 — 1993
Diploma, General, 4.0
AT&T September 2012 - Present
Provide Commerce January 2012 - October 2012
AP Technology February 2012 - March 2012
Time Warner Cable July 2005 - December 2010
Sharp HealthCare July 2003 - July 2005
Quality Built January 2001 - January 2002
Skills
Process Development, Customer Relations, Technical Training, Customer Satisfaction, Windows, Problem Solving, Team Leadership, Troubleshooting, Microsoft Office, Call Center, Computer Hardware, Analysis, Customer Service, Planning, XP, Documentation, Remedy, Software Installation, Access, Operating Systems, Visio, Desktop Support, Routers, Telecommunications, Escalation, TCP/IP, Billing, Active Directory, Printers, VPN, Cabling, BMC Remedy, Technical Support, Telephony, Call Centers, LAN-WAN, Networking, Software Documentation, WAN, Windows XP, VoIP, Training, Leadership, Process Improvement, Wireless, Team Building, Vendor Management, IP, Help Desk Support, Management
Education
University of Phoenix 2003 — 2005
B.A, Information Technology
Kelsey Jenny College 1999 — 2001
A.A, Applied Science
AT&T First LieutenantU.S. Army ReserveOctober 2013 - Present
Skills
Project Management, Team Leadership, Business Analysis, Process Improvement, Call Centers, Cross-functional Team..., Integration, Program Management, Telecommunications, Vendor Management, Analysis, Troubleshooting, Visio, Team Building, Microsoft Office, Customer Service, Leadership, Military, Strategic Planning, Security Clearance, Military Experience, Training, Management
Education
University of Phoenix 2011 — 2014
Bachelor of Applied Science (B.A.Sc.), Business Administration, Management and Operations
AT&T October 2014 - Present
AT&T Mobility April 2014 - September 2014
AT&T Mobility March 2012 - March 2014
AT&T Mobility August 2011 - March 2012
AT&T Mobility May 2008 - August 2011
Skills
Telecommunications, Inspiring Teams, Employee Engagement, Sales Management, Sales Operations, Energetic Leader, Highly motivated..., Dedication to work, Positive Personality, Communication, Strategic Planning, Customer Service, Wireless, Team Building, Sales, Customer Satisfaction, Leadership
Education
University of Phoenix 2013 — 2017
Pursuing Bachelor of Science, Business Administration and Management, General, 3.7
AT&T May 2014 - Present
Bob Moore October 2012 - April 2014
Meeks Convenience Store January 2012 - February 2014
Hertz December 2010 - January 2012
Skills
Customer service and..., Multilingual, Problem Solving, Analytics, Leadership, Marketing, Management, Market Research, Sales, Social Media, Customer Service, Sales Management, Microsoft Word, Social Networking, CRM, Strategic Planning, Customer Satisfaction, Negotiation, Training, New Business Development, Store Management, Retail Sales, Account Management, Customer Retention, Customer Experience
Education
University of Phoenix 2012 — 2014
Master of Business Administration (MBA), Marketing
University of Phoenix 2010 — 2012
Bachelor of Science (BSc), Marketing
AT&T September 2001 - Present
Savvis 1997 - 2001
Wiltel 1994 - 1997
Monsanto 1993 - 1994
Skills
Frame Relay, MPLS, Ethernet, BGP, IP, Computer Network..., VoIP, Network Design, WAN, OSPF, ATM networks, Network Engineering, Switches, LAN-WAN, Juniper
Education
Washington University in St. Louis 1992 — 1995
BS, Electrical Engineering
University of Phoenix 2006 — 2008
Masters, Information Systems
Francis Howell
AT&T March 2013 - Present
AT&T Mobility August 2011 - March 2013
Skills
Direct Sales, Telecommunications, Solution Selling, Wireless, Sales Process, Account Management, Sales Operations, Customer Retention, Sales, Cold Calling, Sales Management, Customer Satisfaction, Managed Services, Networking, Customer Experience
Education
University of Phoenix 2012 — 2014
Bachelor of Science (BS), Business Adminstration
Chandler Gilbert Community College 2007 — 2009
Business/Commerce, General
UPS Freight August 2015 - Present
UPS Freight February 2005 - July 2015
Estes Express Lines July 2001 - February 2005
Consolidated Freightways September 1997 - July 2001
Unishippers March 1996 - September 1997
Tele-Fact Consulting Company January 1992 - March 1996
AT&T May 1991 - January 1992
Skills
Logistics, Freight Transportation, LTL, Truckload, Supply Chain, Air Freight, Ocean Freight, Transportation..., Sales Operations, Trucking, 3PL, Transportation, Freight, Logistics Management, Container
Education
University of Pittsburgh 1986 — 1991
Bachelor of Arts (B.A.), Political Science and Government, 3.8
University of Pittsburgh 1986 — 1991
Bachelor of Arts (B.A.), Business/Corporate Communications, 3.8
Allstate December 2011 - August 2013
AT&T January 2009 - December 2011
Skills
Property, Customer Service, Call Centers, Direct Sales, Sales, Team Leadership, Health Insurance, Customer Experience, Customer Retention, Customer Satisfaction, Life Insurance, Insurance, Account Management, Employee Benefits, General Insurance
Education
University of Phoenix 2006 — 2008
BA, Business Management
Adtech Global February 2014 - Present
Xerox August 2009 - February 2014
TeleTech October 2007 - February 2009
Rohrich Toyota October 2004 - October 2007
PRC 2002 - 2004
AT&T January 2000 - April 2002
AT&T July 1999 - January 2000
AT&T August 1996 - January 2000
AT&T June 1989 - August 1996
Skills
Call Centers, Process Improvement, Outsourcing, Customer Experience, Management, Telecommunications, Leadership, Speech Analytics, Training, Team Leadership, Customer Service, Customer Satisfaction, Vendor Management, BPO, Contact Centers, Customer Retention, Call Center, Workforce Management, Service Delivery, Budgets, Recruiting, Human Resources, Strategic Planning, Business Process..., CRM, Sales Operations, E-commerce, Sales, Microsoft Office, Change Management, Operations Management, Competitive Analysis, Sales Management, Data Analysis, Cross-functional Team..., Windows 7, Impact 360, Call Center Analytics
Education
University of Pittsburgh 1989 — 1995
Bachelor of Arts, Communications
Bishop Canevin Catholic High School 1981 — 1985
General, General
AT&T Government Solutions April 2014 - Present
ANC Research & Development, LLC December 2012 - March 2014
AT&T 2014 - 2014
Enterprise Information Services October 2012 - December 2012
INDUS Corporation October 2011 - October 2012
37th Training Wing May 2011 - September 2011
LG-TEK May 2010 - April 2011
688th Information Operations Wing April 2009 - April 2010
United States Navy December 1988 - December 2008
Skills
• Active Top Secret..., • CompTIA Security+..., Ethical Hacking and..., DoD, Intelligence, Information Assurance, Security, Security Clearance, Military, Security+, COMSEC, Military Experience, Operating Systems, Information Security, Networking, Computer Security, Leadership, Top Secret, Air Force, Help Desk Support, Software Installation, Command, Counterterrorism, Force Protection, Technical Support, CompTIA Security, Troubleshooting
Education
University of Phoenix 2009 — 2013
Bachelor's Degree
SunGard Availability Services January 2013 - Present
SunGard Availability Services October 2010 - December 2012
ITData, Inc. November 2009 - October 2010
Unisys Corporation December 2002 - December 2008
Avaya / Lucent July 1995 - November 2002
AT&T January 1988 - June 1995
Skills
CRM, Enterprise Software, Management, Strategic Partnerships, Product Marketing
Education
University of Pittsburgh
BA
Dish Network September 2012 - Present
Integrated Marketing Services July 2011 - August 2012
AT&T December 2007 - June 2011
AT&T August 2006 - December 2007
VSP-Altair Eyewear February 2006 - August 2006
Skills
Coaching, Sales Leadership..., Certified DDI..., Targeted Selection..., Instructor-led Training, Presentation Coaching, Leadership, Salesforce.com, Sales Operations, Customer Retention, Retail, Call Centers, Customer Experience, Customer Satisfaction, Sales, Selling, Wireless, Training, Direct Sales
Education
University of Phoenix 2000 — 2000
B.S., Business Administration and Management, General
Pfizer Project Coordinator / Business AnalystProgram Administrator for Microsoft Re-Platform programBNY MellonSeptember 2011 - July 2012
ProSource Solutions LLC September 2011 - July 2012
Citihub March 2010 - August 2011
CDI September 2008 - October 2008
Pomeroy IT Solutions October 2007 - September 2008
IBM Global Services May 1998 - June 2007
IBM Global Services September 1995 - May 1998
IBM Global Services June 1992 - September 1995
IBM April 1989 - June 1992
AT&T November 1986 - June 1988
Skills
Process Improvement, Business Relationship..., Project Planning, Program Management, Management, Outsourcing, Vendor Management, Business Analysis, IT Strategy, Access
Education
University of Pittsburgh 1964 — 1967
BA, English Lit
AT&T May 2013 - Present
University of Phoenix September 2004 - Present
Skills
Networking, RFP, SDLC, Wireless, Telecommunications, Computer Network..., Broadband, VoIP, Vendor Management, Telephony, ATM networks, MPLS, Call Center, Certified Project..., Managed Services, Integration, WAN, Testing, IP, Management, Unified Communications, Data Center, Strategy, PMP, Network Design, Infrastructure, LAN-WAN, Service Delivery, PMO, Wireless Networking, Pre-sales, Project Portfolio..., Project Delivery, Video Conferencing, Team Leadership, Resource Management, Solution Selling, Ethernet, Avaya, Cisco Technologies, Project Management, CRM, Enterprise Software, Professional Services, Change Management, Project Planning, Mobile Devices
Education
University of Phoenix 1997 — 2000
MBA
University of Phoenix 1993 — 1996
BSBA
Heald Institute of Technology 1987 — 1989
ASEE
Paseo Verde Christian Church June 2012 - Present
Ryan Schulze,DC May 2011 - May 2012
Serco-NA November 2010 - May 2011
HorsesHelp.org 2011 - 2011
Volunteer / Contract Work June 2008 - November 2010
Westaff Select Staffing 2010 - 2010
AT&T 2001 - 2008
AT&T 1978 - 2001
Skills
Medical Office..., Marketing Communications, Process Scheduler, Strategic Planning, Coaching, VoIP, Office Management, Telecommunications, Cross-functional Team..., Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Office Administration, Filing, Team Leadership, Purchasing, Windows, Administrative..., Leadership, Time Management, Teamwork, Research, Marketing, Customer Satisfaction, Management, Call Centers, Healthcare, Administration, System Administration, Access, Telephone Skills, Invoicing, Human Resources, Budgets, Program Management, Event Planning, Fundraising, PowerPoint, Spreadsheets, Employee Benefits, Nonprofits, Project Planning, Sales, Leadership Development, Administrative...
Education
University of Phoenix 2007 — 2008
Bachelor of Science, Management
DeVry Institute of Technology 1987 — 1988
incomplete, Electronics Technician
CSC June 2015 - Present
Divas In Defense Inc. July 2014 - Present
Personal Training March 2014 - Present
Photography and Video Production July 2007 - Present
Booz Allen Hamilton August 2012 - June 2015
ProObject May 2009 - August 2012
Praxis Engineering June 2008 - May 2009
AT&T June 2003 - June 2008
Honeywell July 2001 - June 2003
Skills
Testing, Requirements Management, Analysis, User Acceptance Testing, Hardware Installation, Software Development..., System Configuration, Exploratory Testing, System Deployment, System Requirements, Unix, Linux, Python, Windows, End User Training, Software Installation, ClearCase, System Integration..., Red Hat Linux, ClearQuest, Active Top Secret..., Scripting, Digital Photography, Adobe Encore, After Effects, Photoshop, Premier, Soundbooth, Image Editing, Live Events, Canon DSLR, Non-linear Editing, Video Production, Video Editing, Functional Testing, Software Documentation, Databases, Systems Engineering, Security Clearance, DoD, Integration
Education
University of Phoenix 2005 — 2007
Master of Business Administration (M.B.A.), Business/Commerce, General
Virginia State University 1997 — 2001
Bachelor of Applied Science (B.A.Sc.), Electrical and Electronics Engineering
KC Solutions a Direct Selling Business September 2009 - Present
EXIT Covenant Realty September 1995 - Present
VIVA USA INC May 2008 - December 2010
AT&T August 1980 - November 2003
Skills
Real Estate Sales, Direct Sales - MLM, Project Portfolio...
Education
University of Phoenix 2000 — 2003
BS, Business Management
Yerba Buena High School 1975 — 1979
AT&T Global Services August 2011 - Present
AT&T May 2010 - August 2011
AT&T October 2007 - May 2010
AT&T July 2004 - September 2007
SBC Datacomm April 1997 - June 2004
Pacific Bell 1996 - 1997
Mensco 1994 - 1996
Skills
Management, LAN-WAN, MPLS, Cisco Technologies, Managed Services, IP, Project Management, WAN, VoIP, Leadership, Technology Management, Telecommunications, Unified Communications, Strategic Planning, Wireless
Education
University of Phoenix 2009 — 2011
MBA, Health Care Mgt. Specialization
University of Phoenix 2004 — 2009
BSBA - GBM, Global Business Management
Recollections Media Transfer 2009 - Present
AT&T 1996 - 2009
Skills
Business Development, Sales, Project Management, Marketing, Strategic Planning, Marketing Strategy, B2B, Management, Advertising, New Business Development, Social Media Marketing, Team Building, Microsoft Excel
Education
University of Phoenix 2000 — 2004
Business Management
American Airlines June 2011 - Present
American Airlines January 2008 - June 2011
AT&T May 2000 - February 2007
Wells Fargo November 1998 - April 2000
Target August 1995 - November 1998
Skills
Customer Service, Airlines, Call Center, Management, Program Management, Aviation, Call Centers, Leadership, Training, Aircraft, Commercial Aviation, Project Planning, Aircraft Maintenance, Process Scheduler, Sales, Operations Management, Sabre, Team Building, Airports, Microsoft Office, Airline Management, Flight Planning, Flight Safety, Aviation Security, Airworthiness, Flights, Civil Aviation, Overhaul
Education
University of Phoenix 2006 — 2008
Degree: B.S, Business Administration
IBM January 2013 - Present
IBM February 2012 - January 2013
IBM Global Services January 2011 - April 2012
IBM January 2008 - February 2011
AT&T July 2004 - December 2007
Cingular Wireless (now AT&T) May 2002 - July 2004
Southwestern Bell Wireless (now AT&T) October 2001 - May 2002
Teksystems 2000 - 2001
Skills
Team Leadership, IT Service Management, Software Documentation, Telecommunications, Service Delivery, Strategic Planning, Virtualization, Project Management, Windows, ITIL, VMware, Data Center, Troubleshooting, System Administration, IT Management, IT Operations, Disaster Recovery, Project Planning, Infrastructure, XP, Active Directory, Call Centers, Network Design, Requirements Analysis, Technical Support, Vendor Management, VMware ESX, Testing, Enterprise Software, Security
Education
University of Phoenix
MS Consulting June 2006 - Present
AT&T July 2004 - December 2006
Cobent January 2002 - July 2004
Training and Communication Group January 2001 - January 2002
IGC, Inc. January 1994 - December 2000
Ameritech February 1991 - December 1993
Murata Business Systems November 1985 - December 1990
Panasonic January 1979 - November 1985
Skills
Enterprise Software, Sales Management, CRM, Sales Operations, New Business Development, Sales, Telecommunications, Program Management, Entrepreneurship, Management, Channel
Education
University of Pittsburgh
B.A., Economics
EMC December 2014 - Present
Oracle November 2014 - December 2014
Oracle February 2010 - June 2014
Sun Microsystems February 2009 - February 2010
Sun Microsystems January 2008 - February 2009
Sun Microsystems January 2005 - January 2009
Sun Microsystems January 2000 - January 2005
AT&T August 1997 - January 2000
Tele-Communications Inc. February 1990 - August 1997
Skills
Management, Project Management, Testing, Troubleshooting, Sun, System Deployment, Product Management, SAN, Cross-functional Team..., Program Management, Engineering, Service Delivery, Software Project..., Vendor Management, IT Service Management, Enterprise Software, Storage, Unix
Education
University of Phoenix
Bachelor of Science
AT&T April 2014 - Present
AT&T December 2001 - Present
Southwestern Bell January 2001 - January 2006
Southern New England Telephone December 1995 - December 2000
Konica Minolta Business Solutions U.S.A., Inc. June 1992 - December 1995
Skills
High Voltage Portection, Bonding & Grounding, Microsoft Office, Auto Detailing, Noise Mitigation, Network Sales Support, Networking, Technical Support, Telecommunications
Education
University of Phoenix 2008 — 2011
Bachelor of Applied Science (BASc), Communication, General
The Eco-Beader October 2009 - Present
Tamarack Foundation March 2013 - August 2014
Presbytery of West Virginia October 1997 - October 2012
AT&T May 1987 - June 1997
AT&T September 1987 - April 1997
Skills
Computer Maintenance, Graphic Design, Business Communications, Web Design, Social Media, Public Speaking, Microsoft Office, Photography, Windows, Word, Excel, Customer Relations, Customer Service, PowerPoint, Telecommunications, Microsoft Word, Microsoft Excel
Education
University of Phoenix 2003 — 2004
Information Technology
WV State University 1988 — 1989
Bachelor of Science (BS), Communications
AT&T January 1979 - Present
Skills
Call Centers, Forecasting, Attendance Management, Time Management, Organizational..., Negotiation, Microsoft Office, Budgets, Billing Systems, PeopleSoft, E-Learning, Behavioral Interviewing, Executive..., Administrative..., Union Experience, Employee Benefits, Interpersonal Leadership
Education
University of Phoenix
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General
University of Phoenix
Bachelor of Arts (BA), Business Administration, Management and Operations
Guardian Protection Services 2005 - Present
Greyfox Systems Inc 2003 - 2005
Baker Installations 1998 - 2003
AT&T 1996 - 1998
Skills
IT Solutions, Access Control, Internet Troubleshooting, IP Cameras, Desktop Computers, Microsoft SQL Server, Windows Server, Ubuntu, Android, iPhone Support, Low Voltage, Network Design, Network Administration, Wireless Mesh, Biometrics, Broadband, Fiber Optics, Structured Cabling, Customer Support, Technical Training, CompTIA A+ Certification, CompTIA Network+, OnSSI, Milestone, Exacqvision, Firetide, HID, Panasonic iPro, iPad, Microsoft Exchange, Networking, Security, CCTV, Team Building, Account Management, Customer Service, Management
Education
University of Pittsburgh
Eaton Corporation July 2012 - Present
AT&T August 1999 - July 2012
Various Temporary Assignments August 1997 - July 1999
Dallas Area Rapid Transit March 1996 - August 1997
US Navy July 1989 - July 1995
Skills
Outside Plant, POTS, Troubleshooting, Fiber Optics, Telecommunications, DSL, Switches, Electronics, Electronics Repair, UPS systems, Customer Service, Customer Relations, Customer Product..., Sales Support, Hardware, Technical Training, Documentation, Telecommunication..., 5ESS, Number Portability, E911, RF, TDMA, SCADA, T1, PRI, DS3, Centrex, CCS7, Network Operations, Operation, Testing, Cabling, Problem Solving, Computer Hardware, Cellular Communications, E-911, SS7, Satellite Communications, Telephony, Test Equipment
Education
University of Phoenix 2010 — 2010
Associates of Arts in Information Technology - 30 credits, Information Technology
Telecordia Technologies 1999 — 2007
Lucent 5ESS switch software, Telecommunications
US Navy Electronics Technician "A" School 1990 — 1991
graduated, Electronics
TC Artisans (formally Tree Top Creations) December 2008 - Present
UAC Inc. October 2009 - March 2012
TopLine Federal Credit Union 2000 - 2009
DHL January 2004 - December 2008
AT&T September 1987 - December 2004
Skills
Training, Leadership, Recruiting, Talent Management, Coaching, Strategic Planning, Budgets, Call Center, Contract Negotiation, Management, Program Management, Telecommunications
Education
University of Phoenix 2005 — 2007
AA, Business Management
Dale Carnegie 1989 — 1991
Certificate, Effective Speaking and Human Relations
San Diego University of Intergrated Studies October 2014 - Present
ITT Technical Institute July 2010 - Present
Total Mind Therapy June 2006 - Present
Business Plans and Systems January 2005 - Present
Total Mind Therapy January 1990 - Present
Meade Ave YMCA June 2009 - July 2015
AT&T 1999 - 2006
Skills
Teaching, Small Business, Coaching, Public Speaking, Microsoft Office, Strategic Planning, Mentoring, Stress Management, Personal Development, Online Marketing, Hypnosis, Management, Stress, Fitness, Motivational Speaking, Treatment, Life Coaching, Lifestyle, Wellness, Training, Organizational..., NLP, Executive Coaching, Leadership, Hypnotherapy, Business Development, Self-esteem, Social Media, Social Networking, Psychotherapy, Sales, Staff Development, Entrepreneurship, Mental Health, Career Counseling, Workshop Facilitation, Lifestyle Coaching, Leadership Development, Fundraising, Emotional Intelligence, Psychology, Research, Project Management, Team Building, Wellness Coaching, Business Coaching, Nonprofits, Reiki, Conflict Resolution, Holistic Health
Education
University of Phoenix 2001 — 2004
MBA, Business
University of Phoenix 1996 — 1998
MAMOM, Organizational Management
University of San Diego 1980 — 1983
Psychology, Psychology
Delta Air Lines May 2015 - Present
EvoStream Communications October 2013 - Present
Hometown China December 2006 - Present
AT&T July 2011 - January 2012
AT&T Mobility January 2011 - July 2011
Little Feather Works May 2010 - August 2010
Nakturnal August 2009 - May 2010
Paradise Farm Camps June 2007 - August 2009
Alta Rosa September 2008 - November 2008
Skills
Sales, Event Planning, Customer Service, Fashion Design, Social Media, Social Media Marketing, Public Relations, Press Releases, Blogging, Marketing, Account Management, Microsoft Office, Web Design, Retail, Fashion, SEO, Advertising, Facebook, Leadership, Merchandising, Nonprofits, Social Networking, Public Speaking, WordPress, Email Marketing, Direct Sales, Microsoft Excel, Telecommunications
Education
University of Pittsburgh 2006 — 2010
Bachelors
Florence University of the Arts 2008 — 2008
Orchards Children's Services September 2014 - Present
Judson Center January 2014 - June 2014
The Lunch Cafe October 2012 - May 2014
RadioShack August 2011 - August 2012
AT&T June 2009 - June 2011
Skills
Training, Coaching, Recruiting, Customer Service, Performance Management, Microsoft Office, Management, Data Entry, Psychology, Mental Health, Behavioral Health, Nonprofits, Organizational..., Guardianship, Strategic Planning, Mentoring, Youth Empowerment, Social Services, Adoption, Case Management, Child Mental Health, Children's Services, PowerPoint, Teen Services, Resume Writing, Critical Thinking, Team Building, Autism Spectrum..., Non-Violent Crisis..., Applied Behavior..., Microsoft Excel, Crisis Intervention, CPI trained, Microsoft Word, Teamwork, English, Research, Social Media, Cpr Certified, Human Resources, human services, Public Speaking, Time Management, Sales Management, Employee Training, Outlook, Sales, Retail, Facebook, Advocacy
Education
University of Phoenix 2011 — 2013
Master of Science (MS), Psychology
University of Phoenix 2008 — 2011
Bachelor of Science (B.S.), Psychology
St. Clair County Community College 2006 — 2008
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Prolific Events & Planning May 2013 - Present
AT&T May 2014 - March 2015
Skills
Program Management, Change Management, PMP, Business Process..., Call Centers, Customer Experience, Project Portfolio..., PMO, SDLC, Analysis, Networking, Training, Troubleshooting, Resource Management, Wireless, Coaching, Data Center, CRM, Cloud Computing, Mobile Devices, Software Documentation, Public Speaking, Sales, Customer Service, Microsoft Office, Microsoft Excel, Strategic Planning
Education
University of Phoenix 1997 — 2001
Bachelor's degree, Computer and Information Sciences and Support Services
AT&T November 2009 - Present
Ochsner Health System February 2006 - May 2008
Skills
Green Belt, Six Sigma, Project Management, Team Leadership, Leadership Development, Teamwork, Conflict Resolution, Customer Service, Coaching, Agile Methodologies, IP Networking, Data Science, Software Development
Education
University of Phoenix 2009 — 2014
Master of Business Administration (MBA), Computer Technology/Computer Systems Technology
University of Phoenix 2009 — 2013
Bachelor of Science (B.S.), Computer and Information Sciences, General
Delgado Community College 2006 — 2009
Associate of Science (A.S.), Computer and Information Systems Security/Information Assurance
Uber August 2015 - Present
Comcast Cable May 2011 - July 2015
AT&T September 2008 - May 2011
Comcast Cable September 2008 - 2011
Fredrick's of Hollywood 2006 - 2008
Skills
Call Centers, Management, Networking, Access, Data Entry, Customer Service, Sales, Routing, Invoicing, Customer Experience, Microsoft Exchange, Telecommunications, Research, Customer Retention, Customer Satisfaction, Sales Operations
Education
University of Phoenix 2014 — 2015
Human Services, Human Services, General
Chicago State University 2007 — 2009
Bachelor of Arts (B.A.), Communication and Media Studies
Queen of Peace H.S. 1998 — 2002
Queen of Peace, High School/Secondary Diplomas and Certificates
AT&T 2000 - Present
Aerotek 1998 - 2000
Century Federal 1978 - 1998
Skills
ISDN, SDH, Telecommunications, Telecommunications..., Project Management, Vendor Management, MS Project, Outsourcing, Management, Team Leadership, Leadership, Account Management, Customer Service, Microsoft Excel, Training
Education
University of Phoenix
Bachelor's degree, Business, Management, Marketing, and Related Support Services
AT&T June 2001 - Present
DTE Energy February 1999 - June 2001
Skills
Accounting & Auditing, Business & Communication, Project Management
Education
University of Phoenix 2014 — 2015
Master's degree, Accounting, 3.4
University of Phoenix 2010 — 2013
Bachelor of Science (BS), Business/Corporate Communications, GPA=3.0
A Wireless - Verizon Wireless Premium Retailer August 2015 - Present
A Wireless - Verizon Wireless Premium Retailer May 2012 - August 2015
Go Wireless Inc. October 2010 - April 2012
AT&T March 2010 - September 2010
Sprint Nextel 1997 - 2010
Skills
Leadership, B2B, Customer Satisfaction, Sales, Customer Retention, Sales Operations, Direct Sales, Customer Experience, Sales Process, Retail
Education
University of Phoenix
Bachelor's degree, Business Management
AT&T July 2000 - Present
BDO Seidman February 1999 - June 2000
Microsoft June 1995 - January 1998
MCI November 1993 - May 1995
Eldyne Inc September 1992 - November 1993
Skills
Operating Systems, SQL, XML, Unix, Java, Software Development, Perl, Agile Methodologies, C++, C#, Solaris, Programming, Database Design, Web Services, Web Development, HTML, Software Design, Enterprise Architecture, Telecommunications, Testing, Microsoft SQL Server, SDLC, JavaScript, Data Warehousing, Software Engineering, Visual Studio, Eclipse, Distributed Systems
Education
University of Phoenix 2007 — 2009
MBA/TM, Business
University of Washington 1986 — 1992
BS, Computer Engineering
University of Washington 1986 — 1992
BS, Mathematics
Honeywell Safety Products 2009 - Present
TASK 2008 - 2009
Hagemeyer North America 2002 - 2008
AT&T 1998 - 2002
Vallen Safety Supply Company 1987 - 1998
Skills
Account Management, New Business Development, Selling, Sales Operations, Team Building, Product Development, Leadership, Sales, Management, Business Development, Negotiation, Purchasing, Forecasting, B2B, Sales Process, Operations Management, Direct Sales, Salesforce.com, Inventory Management, Training, Solution Selling, Key Account Management, Strategic Planning, Cross-functional Team..., Contract Negotiation
Education
University of Pittsburgh 1978 — 1981
English Literature (British and Commonwealth)
Mt.Lebanon H.S.
General Studies
WellCare Health Plans April 2015 - Present
UnitedHealth Group May 2014 - April 2015
Amerigroup January 2012 - May 2013
Allied Waste April 2011 - October 2011
N.E.W. Customer Service Companies, Inc October 2008 - December 2010
AT&T August 2005 - July 2008
Skills
Medicaid, Health Insurance, Advanced computer..., Medicare, Healthcare, Managed Care, HIPAA, Case Management, Healthcare Management, Utilization Management, Disease Management, Provider Relations, Insurance, Outlook, Healthcare Information..., Data Entry, Customer Service, Administrative..., Medical Terminology, Nursing, Employee Benefits, Microsoft Office, Access, Sales, Training, Leadership, Management, Team Building, Public Speaking
Education
University of Phoenix 2012 — 2016
Bachelor's degree, Business, Management, Marketing, and Related Support Services
University of Phoenix 2012 — 2015
Bachelor's Degree, Criminal Justice/Law Enforcement Administration, Junior
AT&T 2012 - Present
Girls Empowering Minds and Souls January 2011 - December 2013
AT&T May 2011 - October 2012
Skills
Sales, Networking, Wireless, Pricing, Account Management, Sales Management, Coaching, B2B, Small Business, Team Building, New Business Development, Strategy, Management, Training, Direct Sales, Sales Operations, Customer Retention, Sales Process, Solution Selling
Education
University of Phoenix 2009 — 2011
Bachelors, Business Administration
Everest University Online May 2011 - April 2015
University of Phoenix December 2005 - February 2010
AT&T April 2001 - December 2003
Skills
Adult Education, Curriculum Development, Admissions, Distance Learning, Enrollment Management, Interviews, Policy, Recruiting, Special Education, Teamwork, Time Management, Leadership Development, Career Counseling, Coaching, Customer Service, Team Building, Leadership, Staff Development, Higher Education, Community Outreach, Training
Education
University of Phoenix 2007 — 2010
Bachelor’s Degree, Human Service Management
Western International University 2004 — 2006
Associate’s Degree, Business Administration
Spectrum Business April 2014 - Present
UpBeat Inc May 2005 - March 2012
Landscape Brands May 2005 - March 2012
AT&T January 2003 - April 2005
At&t Customer Care Platform February 2001 - June 2003
Skills
Microsoft Office, Sales Management, Sales, Management, CRM, Training, Purchasing, Direct Sales, Sales Process, Negotiation, Call Centers, Networking, VoIP, Troubleshooting, Time Management, Account Management, B2B, New Business Development, Customer Service, Business Development, Team Leadership, Salesforce.com, Project Management, Contract Negotiation, Process Improvement, Strategic Planning, Key Account Management, Project Planning, Social Networking, Cold Calling, Coaching, Selling, Sales Presentations, Cross-functional Team..., Building Relationships
Education
Western Governors University 2014 — 2015
Bachelor of Business Administration (BBA), Business Administration, Management and Operations
University of Phoenix 2012 — 2014
Associate of Business Management, Business Administration and Management, General, 3.94
Metro Business College 1993 — 1994
Certificate, Business
Owensville High 1990 — 1993
General Studies
AT&T October 1998 - Present
Skills
Sales Management, Team Leadership, Managing Accounts, Conflict Management, Project Management, Collaborative Problem..., Communication, Customer Satisfaction, Collaboration Solutions, Time Management, Telecommunications, Leadership, Exceed Sales Goals, Training & Development, Mediation, Employee Training, Customer Service, Exceeding Targets, Spreadsheets, Collaborative Leadership, Professional Writing, Professional..., Organizational..., Client Liason, Facillitation, Employment Contracts, Managed Services, Non-profit Volunteering, Analytics, Critical Thinking, Drive Results, Team Motivation, Cross-functional Team...
Education
University of Phoenix 2014 — 2017
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
University of Phoenix 2010 — 2014
Bachelor's Degree, English Language and Literature/Letters
AT&T January 2011 - Present
Skills
Call Centers, VoIP, Telecommunications, Customer Experience, Managed Services, Unified Communications, Customer Retention, Contact Centers, Telephony, Process Improvement, Customer Satisfaction, Account Management, Team Leadership, Customer Service, Team Building
Education
University of Phoenix 2008 — 2011
Associate's degree, Business, Management, Marketing, and Related Support Services, 3.78
Frontier Communications October 2014 - Present
CWA Local 1298 January 2012 - February 2014
AT&T May 1999 - February 2014
CWA Local 1298 January 2006 - January 2012
AT&T January 2000 - January 2006
CWA Local 1298/AT&T January 2002 - January 2005
CWA Local 1298/AT&T January 2000 - January 2001
AT&T January 1999 - January 2000
CVS January 1996 - January 1998
Skills
Telecommunications, Customer Service, Management, Microsoft Office, Team Leadership, Product Management, Account Management, Strategic Planning, Time Management, Human Resources, Contract Negotiation, Marketing, Payroll, Negotiation, Training
Education
University of Phoenix 2012 — 2014
Master’s, Business Administration
University of Phoenix 2010 — 2012
Bachelor’s of Science, Psychology, 3.95
University of Phoenix 2008 — 2010
Associate, Arts - Business, 3.93
Telecommunications Engineer July 2010 - Present
AT&T January 2007 - June 2010
Bellsouth Telecommunications Group January 2005 - December 2006
Northstar Telecommunications Group May 2000 - December 2004
US Army February 1991 - June 1999
Skills
Telecommunications, Management, Project Planning, Networking, Security Clearance, Computer Network..., Sales, Construction, Leadership, Telephony, Project Management, Security, Analysis, DSL, Network Design, Fiber Optics, Network Engineering, Team Leadership
Education
University of Phoenix 2008 — 2011
Bachelor or Science, Psychology
H&R Block Tax Corp January 2007 - Present
AT&T August 1971 - August 2005
Skills
Customer Service, Training, Call Center, Customer Satisfaction, Leadership, Team Building, Microsoft Excel, Microsoft Office, Outlook, Call Centers, Microsoft Word, Access, Teamwork, Team Leadership, Problem Solving, Data Entry, Software Documentation, Sales, Time Management, Process Improvement, Process Scheduler, Telephone Skills, Accounts Receivable, Supervisory Skills, Inventory Management, Spreadsheets, Administration, Administrative..., Office Management, QuickBooks, Invoicing, Fax, PeopleSoft, Lotus Notes, Budgets, Analysis, System Administration, PowerPoint, Filing, Bookkeeping, Clerical Skills, Office Administration
Education
University of Phoenix 2009 — 2011
Associates, Health Care Administration
University of Phoenix-Chicago Campus-Axia Online 2009 — 2011
Associate of Arts, Healthcare Administration
Dell Inc. August 2007 - Present
Wipro June 2007 - August 2007
Siemens IT Managed Services January 2007 - June 2007
Hewlett Packard July 1998 - November 2006
AT&T November 1993 - July 1998
Skills
SAN, Storage, Virtualization, Servers, VMware, Brocade, Data Center, Networking, ITIL, NAS, System Administration, Cluster, Compellent, Data Migration, Cisco Technologies, Storage Area Networks, iSCSI, Fibre Channel, HP-UX, Disaster Recovery, Switches, Clariion, HP, Linux, Hardware, Storage Virtualization, Enterprise Storage, Shell Scripting, Unix, Security, Storage Management, High Availability, Troubleshooting, System Deployment, Technical Support, VMware ESX, vSphere, EMC Celerra, Consolidation, Brocade Fibre Switches, Solaris, Storage Architecture, NetApp, Cisco, Active DoD Top Secret..., Mentoring, Converged Communications, Management, Channel Partners, Strategic Partnerships
Education
University of Phoenix 1996 — 1998
BSB/IS
Del oro
Western Governors University March 2008 - Present
LWB Consulting, Inc. October 2008 - March 2014
State of Utah 2004 - 2008
AT&T 1996 - 2003
Skills
Distance Learning, Adult Education, Higher Education, Student Affairs, Career Counseling, Academic Advising, Student Development, Microsoft Office
Education
Western Governors University 2012 — 2014
Master of Business Administration (MBA), Management and Strategy
University of Phoenix 2001 — 2003
Bachelor of Arts (BA), Human Services, General
AT&T January 2015 - Present
AT&T August 2012 - December 2014
AT&T April 2012 - August 2012
University of Pittsburgh August 2007 - December 2011
National Service Group November 2010 - October 2011
Skills
Customer Service, Outside Sales, Sales Recruitment, Project Planning, Project Implementation, Project Coordination, Inside Sales, Referral Generation, Strategic Planning, Strategy Development, Personnel Recruiting, Personnel Training, Personnel Supervision, Personnel Leadership, Personnel Development, Job Scheduling, Social Media Marketing, Recruiting, Leadership, Personal Development, Customer Retention, Customer Satisfaction, Strategy, Management, Business Development, Direct Sales, Telecommunications, Process Improvement, Customer Experience, Solution Selling, Wireless, CRM, Account Management, Sales, Training, B2B, Marketing, Microsoft Office, Sales Management, New Business Development, Social Media, Sales Process
Education
University of Pittsburgh 2007 — 2011
Bachelor of Science, Business Administration - Marketing
USAA 2007 - Present
USAA 1995 - 2006
AT&T 1992 - 1995
AT&T 1991 - 1992
AT&T 1987 - 1991
Skills
Forecasting, Call Center, Scheduling, Workforce Planning, Business Planning, Capacity Planning, Business Process..., Call Centers, Process Improvement, Strategic Planning, Process Scheduler, Change Management, Six Sigma, Workforce Management, Process Engineering, Outsourcing, Team Leadership, Telecommunications, Management, Leadership, Strategy, Vendor Management, Human Resources, Team Management, Performance Management, Budgets, Financial Analysis, Operations Management, Enterprise Software, Coaching, Executive Management, Cross-functional Team..., Business Analysis, Risk Management, Analysis, Customer Experience
Education
University of Phoenix 2004 — 2006
MBA, Technology Management
Virginia Commonwealth University - School of Business 1979 — 1983
BS, Economics
AT&T August 1998 - Present
Stork 1996 - 1998
Stork 1996 - 1998
Skills
Vendor Management, Program Management, Project Management, Management, Process Improvement, Team Building, Business Analysis, Leadership
Education
University of Phoenix 2005 — 2007
Bachelor's degree, Business Administration and Management, General
West Virginia University Institute of Technology 1978 — 1980
Public Administration
AT&T February 2013 - Present
Rust Enterprises (McDonald's Franchisee) April 2007 - February 2013
Skills
Customer Service, Customer Satisfaction, Management, Sales, Vendor Management, Retail, Team Management, Customer Experience, Training, Budgets, Social Media, Social Networking, Leadership, Microsoft Word, Public Speaking, Strategic Planning
Education
Walden University 2015 — 2017
Bachelor of Science (B.S.), Counseling Psychology
University of Phoenix 2010 — 2012
Associates of Arts, Business
STARTEK July 2015 - Present
StarTek August 2013 - July 2015
TMS Health, a Xerox Company June 2010 - May 2013
IBM Costa Rica September 2009 - March 2010
IBM Global Services October 2008 - December 2008
IBM November 2007 - October 2008
IBM December 2005 - November 2007
IBM February 2004 - December 2005
AT&T May 1981 - December 2003
Skills
Call Center, Outsourcing, Workforce Management, Vendor Management, Process Improvement, Sourcing, Thought Leadership, Risk Management, Knowledge Management, Enterprise Architecture, Performance Management, Coaching, Contact Centers, Business Process..., BPO, Operations Management, Program Management, Service Delivery, Call Centers, Business Process, Change Management, Customer Satisfaction, Call Monitoring, CSAT, Queue Management, IEX Total View, Contact Center..., Training, Leadership, Management, Customer Service, Customer Experience, Cross-functional Team..., Offshoring, Operational Excellence, Strategy, Customer Retention, Project Planning, P&L Management, Six Sigma, Team Leadership, Continuous Improvement, Quality Assurance, Business Analysis, Leadership Development, CRM, Account Management, Executive Management, Forecasting, Business Transformation
Education
University of Pittsburgh 1977 — 1981
BS
Connellsville Area High School
AmeriHealth Caritas July 2014 - Present
Soul-Patrol.com June 1996 - Present
Lincoln Financial Group April 2013 - May 2014
BNY Mellon May 2012 - March 2013
Origin Digital (An Accenture Company) December 2010 - June 2011
RadioIO.com October 2007 - January 2011
Merrill Lynch December 1993 - February 2007
Prodigy Online Services April 1996 - January 2003
Rhodia January 1991 - December 1993
AT&T April 1979 - August 1991
Skills
Web Project Management, Strategic Planning, Program Management, Product Management, Digital Media, Change Management, Internet Strategy, Business Relationship..., CMMI, Agile Project Management, Radio Broadcasting, Music Industry, Software Project..., Live Events, Process Improvement, Mentoring, E-commerce, Business Analysis, Project Management, Governance, Entertainment, Entrepreneurship, Editorial, Metadata Management, Financial Services, Gap Analysis, Web Content Management, Workshop Facilitation, Customer Engagement, Community Management, Communication Training, Business Case, SDLC, Risk Management, Integration, PMO, CRM, Analytics, Leadership, Management, Agile Methodologies, SharePoint, Project Portfolio..., Cross-functional Team..., Social Networking, Enterprise Software, Vendor Management, Project Planning, Analysis, Business Development
Education
University of Pittsburgh 1973 — 1978
BA
AT&T June 2014 - Present
Education
University of Phoenix 2004 — 2005
BUSINESS MANAGEMENT, Business Administration and Management, General, 4.0
WV INSTITUTE OF TECHNOLOGY, MONTGOMERY CAMPUS 1978 — 1981
NONE, Public Administration
Hewlett-Packard Financial Services June 2013 - Present
Avaya March 2010 - June 2012
Avaya January 2001 - March 2010
AT&T 1998 - 2001
AT&T 1996 - 1998
AT&T 1994 - 1996
AT&T 1992 - 1994
AT&T 1986 - 1992
Skills
Alliance and Channel..., Strategic Marketing..., Product Marketing, Field Marketing, Marketing Campaigns, Demand Generation..., Digital Marketing, Marketing Communications, Project Management, Sales Enablement, Agency Relationship..., Event Marketing, New Product..., Social Media Marketing, Team Management, Planning & Forecasting, Negotiation, Unified Communications, Contact Center Solutions, Data Networking..., ROI Analysis and Metrics, Lead Nurturing, Marketing, Demand Generation, Strategic Planning, Strategic Partnerships, Event Planning, Marketing Automation, Campaigns, Strategy, Marketing Management, Multi-channel Marketing, Integrated Marketing, Direct Marketing, SaaS, Channel Partners, Cross-functional Team..., Business Development, Product Management, CRM, Sales Operations, Market Research, Marketing Strategy, Online Marketing
Education
New York University - Leonard N. Stern School of Business 1986 — 1990
MBA, Marketing and Finance
University of Pittsburgh 1981 — 1985
B.S., Industrial Engineering
College Board May 2004 - Present
Keane September 2003 - April 2004
CSC September 2002 - August 2003
BT May 2002 - September 2002
Concert Communication Services May 2000 - April 2002
Sprint Nextel April 1997 - May 2000
AT&T May 1990 - April 1997
Skills
Requirements Management, ClearQuest, UML, Axure, Microsoft Office, Use Case Analysis, Requirements Analysis, Requirements Gathering, Software Requirements, RequisitePro, SDLC, Rational Software..., Requirement..., Functional Requirements, Identity Management, Requirements..., Change Control, Test Automation, Test Planning, Databases, Business Requirements, Agile Methodologies
Education
University of Pittsburgh 1986 — 1990
Bachelor of Science, Information Science
Centerline Partners January 2013 - Present
EMC Computer Systems October 2007 - January 2013
BusinessEdge Solutions, Inc. July 2002 - October 2007
NaviSys March 2002 - July 2003
Sapient January 2000 - January 2001
Independent Consultant February 1997 - December 1999
Trecom Business Systems 1993 - 1997
TSC/Pande Consulting 1991 - 1993
AT&T August 1988 - January 1991
Skills
Professional Services, Wealth Management, Management Consulting, Process Engineering, PMO, IT Strategy, IT Management, Financial Services, Project Portfolio..., Consulting, Cloud Computing, IT Service Management, Leadership, Enterprise Software, Business Strategy, Sourcing, Business Process..., Business Development, SDLC, Management, Business Transformation, Strategy, Enterprise Architecture, CRM, Recruiting, Executive Management, Vendor Management, Requirements Analysis, Business Process, Outsourcing, Pre-sales, SaaS, Business Process Design, Analytics, Business Process..., Governance, PMP, Software Project..., Integration, Solution Architecture, Cross-functional Team..., Software Development
Education
University of Pittsburgh 1985 — 1988
Bachelors of Science
BRRSD East
Independent IT Contractor January 2013 - Present
Coldwell Banker August 2010 - December 2012
NEC 2008 - May 2010
DES 2005 - 2008
McData 2004 - 2005
GiantLoop 2001 - 2004
Comdisco 1999 - 2001
Bell Atlantic 1997 - 1999
AT&T 1989 - 1997
Skills
Telecommunications, Cisco Technologies, Virtualization, Enterprise Software, Security, Networking, Storage, Selling, VPN, Switches, Sales Operations, Routers, Servers, Management, Sales, Sales Management, SAN, Mobile Devices, SaaS, Channel Partners, Strategy, Cloud Computing, Outsourcing, Training, Data Center, Managed Services, Solution Selling, Professional Services, Direct Sales, Strategic Partnerships
Education
University of Pittsburgh
Bachelor of Science (BS)
First Republic Bank August 2014 - Present
Enterprise Identity & Access - Cisco Systems December 2008 - July 2014
Cisco Systems April 2007 - December 2008
Cisco Systems July 2006 - April 2007
Cisco Systems September 2004 - July 2006
Cisco Systems May 2003 - September 2004
Cisco Systems October 2001 - May 2003
Cisco Systems July 2000 - October 2001
AT&T September 1997 - July 2000
AT&T April 1996 - September 1997
Skills
Oracle, Security, Business Intelligence, Information Security, Cross-functional Team..., Enterprise Architecture, Requirements Analysis, Integration, Cloud Computing, Training, Business Process, Enterprise Software, Testing, Project Management
Education
University of Phoenix
Self Employed December 2007 - Present
Burrell Communications October 2002 - August 2007
UniWorld Group Advertising June 1999 - January 2001
UniWorld Group Advertising June 1998 - June 1999
AT&T September 1996 - September 1997
AT&T March 1995 - 1996
AT&T September 1990 - March 1995
Education
University of Pittsburgh
MSIS (Master of Science in Information Science), Information Management & Technology
University of Pittsburgh
MLS, Information Science
University of Pittsburgh
BA, Political Science
Audible, Inc. November 2013 - Present
Audible, Inc. March 2008 - November 2013
Audible, Inc. September 2006 - March 2008
AT&T April 2001 - September 2006
AT&T September 2000 - April 2001
AT&T September 1996 - September 2000
Skills
Customer Experience, CRM, Vendor Management, Strategy, Call Centers, Leadership, Management, Training, E-commerce, Process Improvement, Customer Satisfaction, Project Management, Outsourcing, Sales, Marketing, Analysis, Troubleshooting, Customer Service, Sales Management, Sales Process, Time Management, Budgets, Cross-functional Team..., Customer Retention, Social Media, Executive Management
Education
University of Phoenix 2002 — 2004
Master's degree - Organizational Management, Organizational Management
Cardinal Health June 2009 - Present
Amdocs February 2008 - June 2009
AT&T April 1999 - February 2008
Smartalk June 1997 - April 1999
GTI Telecom September 1994 - June 1997
Data Access Worldwide 1993 - 1994
Skills
Wireless, Software Development, Budgeting, Deployment, SDLC, System Deployment, Budgets, Project Management, Enterprise Architecture, Vendor Management, IT Strategy, Solution Architecture, Program Management, Integration, IT Management, Business Analysis, Testing, Requirements Analysis, Cloud Computing, Management, Software Project..., Business Intelligence, Telecommunications, SharePoint, Visio, Software Documentation, Windows, Business Process, Disaster Recovery, Databases, PMP, Information Technology, Project Portfolio...
Education
University of Phoenix
MBA, Information Technology
ATEL Communications September 2005 - Present
AT&T June 1979 - August 2005
Skills
VoIP, MPLS, Telecommunications, Wireless, Managed Services, Account Management, Project Management, Call Centers, SIP, Strategic Planning, Network Design, Sales
Education
University of Phoenix 1994 — 1998
Bakersfield Senior Center January 2014 - Present
Parker's Apparel & Consulting 2002 - Present
Parker's Apparel & Consulting 2001 - 2011
AT&T 1973 - 2011
Skills
Coaching, Team Building, Small Business, Customer Service, Strategic Planning, Organizational..., Team Leadership, Public Speaking, Management Consulting, Entrepreneurship, Project Planning, Leadership, Negotiation, Leadership Development, Training, Marketing, Mentoring, Customer Relations, Problem Solving, Entrepreneur, Planning, Business Planning, Marketing Strategy, Social Networking, Sales Management
Education
Joseph Business School Southern California Region 2010 — 2011
Business, Business, Marketing and Finances
University of Phoenix 1997 — 1998
at&t Project/Business ManagerAT&T1999 - 2010
AT&T Services 1999 - 2008
Skills
PMO, PMP, Software Project..., Vendor Management, Program Management, Requirements Analysis, SDLC, Telecommunications, Visio, Project Portfolio..., MS Project, IT Strategy
Education
University of Phoenix
AT&T July 2000 - Present
AT&T Wireless April 1997 - July 2000
Education
University of Phoenix 2003 — 2006
BS, Information Technology
Fidelity Investments May 2010 - Present
AT&T April 2008 - November 2008
Skills
Telecommunications, Direct Sales, Sales, Solution Selling, Account Management, Sales Operations, Salesforce.com, Sales Management, Selling, Cold Calling, Managed Services, VoIP, Sales Process, Unified Communications, Team Leadership, Relationship Management, Customer Service, Public Speaking, Negotiation, Small Business, Strategic Planning, Marketing, Leadership
Education
University of Phoenix 2015 — 2019
Business Administration and Management, General
Louisiana Tech University 2004 — 2005
Dominion Christian
St. Marys College
AT&T October 2012 - Present
Jack B. Harper Electrical May 2010 - October 2012
Saia Communications June 2004 - May 2010
Skills
Telecommunications, VoIP, Troubleshooting, Wireless, Telephony, Fiber Optics, Cabling, Ethernet, WAN, Networking, Wireless Networking, Optical Fiber, DSL
Education
University of Phoenix 2008 — 2010
AAIT/N, Information Technology/ Networking
MRN Web Designs January 2006 - Present
County College of Morris August 2011 - Present
AT&T 1992 - 2000
Skills
Entertainment, Public Relations, Trade Shows, Event Planning, Copywriting, SDLC, Social Media, Advertising, Social Networking, Facebook, Blogging, Digital Marketing, Social Media Marketing, Program Management, Product Management, Web Design, Web Development, Web Services, Web Applications, Web Marketing, Team Leadership, College Teaching, Online Marketing, Non-profits, Event Management, Wordpress, Small Business, Graphic Design, Management, Copy Editing, Integrated Marketing, Strategic Planning, Photography, Media Relations, Team Building, Fundraising, Publicity, Website Development, Nonprofits, Photoshop, Account Management, Marketing Communications, Project Management, Newsletters, Online Advertising, Publishing, Teaching, Budgets, Grant Writing, Entrepreneurship
Education
Purdue University 1996 — 2000
Master of Science, Industrial Engineering
University of Pittsburgh 1987 — 1991
Bachelor of Arts, Business and Political Science
AT&T December 2014 - Present
AT&T Mobility September 2013 - December 2014
AT&T Mobility May 2009 - September 2013
AT&T Mobility August 2003 - May 2009
WFI 2000 - 2002
Alltel 1997 - 2000
Skills
RF Engineering, UMTS, LTE, HSPA, CDMA, GSM, Network Optimization, RAN, C++, Java, Microsoft SQL Server, Objective-C, Location Based Services, Network Performance, Big Data, Agile, Ruby, Options Strategies, Python, AMPS, TDMA, Hadoop, Agile Methodologies, Cellular Communications, Edge, VoIP, WiMAX, Network Design, Management, Networking
Education
Georgia Institute of Technology 2014 — 2017
Master of Science (MSc), Computer Science
South Polytechnic State University 2012 — 2013
Computer Science, 3.7
University of Phoenix 2007 — 2011
Bachelor of Science (BS), Information Technology, 3.8
Williams Company October 2011 - Present
Road Science, LLC March 2010 - January 2011
ONEOK 2011 - 2011
ISG Pavements, LLC October 2008 - March 2010
SemGroup, L January 2008 - August 2008
AT&T May 2001 - January 2008
Oklahoma Air National Guard October 1995 - April 2002
Southwestern Bell Video Services November 1999 - April 2001
Pruitt Concrete Construction, Inc. May 1995 - July 1999
Skills
BMC Remedy, ESRI, ArcInfo, ArcView, ArcMap, ArcCatalog, Google Earth, Access, Visio, MS Project, SQL Server, Database Development, IT Asset Management, Databases, ArcGIS, Microsoft SQL Server, ArcSDE, GIS
Education
University of Phoenix 2004 — 2006
BS, Information Technology
East Central
AT&T May 1997 - Present
New York Daily News November 1995 - May 1997
Hearst Magazines September 1984 - February 1991
Skills
Leadership, Public Speaking, Program Management, Teaching, Editing, Published Author, Technical Writers, Organizational..., Organizational..., Motivational Speaking, Inspiration, Process Engineering, Business Process..., Project Planning, Writers, Photography, Photos, Social Networking, Network Engineering, Background Checks, Christian Leadership, Women Leaders, Professional Women, Strategic Planning, Microsoft Office, Social Media
Education
University of Phoenix
Telecommunications Engineering
Tanks-A-Lot Dive Charters December 2008 - Present
AT&T 1986 - Present
Education
University of Pittsburgh 1982 — 1986
BS, Computer Science
BB&T August 2012 - February 2014
BB&T November 2011 - April 2012
BB&T August 2011 - November 2011
Sanofi December 2009 - October 2010
AT&T April 2007 - April 2009
Prudential Financial April 2005 - April 2007
AT&T January 1997 - March 2005
AT&T July 1988 - March 2005
Skills
Project Management, Information Technology, Customer Support, Pharmaceutical Industry, Administrative..., Test Management, Banking
Education
CPU 2004 — 2005
Completed - Certificate Medical and Billing Coding, 3.7
University of Phoenix 2000 — 2001
Business, Management, Marketing, and Related Support Services, 3.4
Sawyer Business School 1987 — 1988
Completed - Secretarial Certificate
Eastside High School 1981 — 1985
High School, Academics, 3.4
USNR June 1997 - Present
AT&T November 1989 - Present
Skills
Troubleshooting, Telecommunications, Management, Training, Personnel development, Leadership, Business Management..., Security Clearance, Analysis, Customer Service, Government, Team Leadership, Team Building, Security, Program Management, Process Improvement, DoD, Operations Management, Military, Personal Development, Project Planning, Contract Management, Navy, Policy, Risk Management, Process Scheduler, Contract Negotiation, Supervisory Skills, Leadership Development, Strategic Planning, Military Experience, Project Management
Education
University of Phoenix 1997 — 1999
Bachelor of Science, Business/Information Systems
University of Phoenix 1997 — 1999
Bachelor of Applied Science (BASc), business and information systems management
University of Phoenix-Santa Teresa, NM 1997 — 1999
Bachelor of Science (BS), Business and Information Systems Management
Zuk Financial May 2012 - Present
Zweetooth October 2011 - Present
AT&T September 2000 - August 2009
AT&T California September 2000 - August 2009
AT&T California September 2000 - August 2009
Clean America May 1998 - December 2001
The JGMR Group May 2000 - August 2000
Skills
Telephone Skills, Customer Service, Outlook, Microsoft Excel, Microsoft Word, Office Management, Leadership, Supervisory Skills, Spanish, Troubleshooting, Inventory Management, Microsoft Office, Customer Satisfaction, Start-ups, New Business Development, Sales, Team Building, Call Centers, Administration
Education
University of Phoenix 2007 — 2011
Master of Business Administration (M.B.A.)
University of Phoenix 2005 — 2007
Bachelor's Degree, Criminal Justice Administration
HSBC September 2012 - Present
Navistar Financial February 2009 - January 2010
Comed February 2007 - February 2009
AT&T 2001 - 2006
Skills
Customer Service, Call Centers, Microsoft Office, Customer Satisfaction, Outlook, Team Building, Microsoft Word, PowerPoint, Marketing, Access, Call Center
Education
University of Phoenix 2014 — 2015
Catholic Charities USA June 2015 - July 2015
Monroe Presbyterian Preschool April 2005 - July 2015
Catholic Charities September 2014 - May 2015
AT&T June 1986 - June 1998
Skills
Microsoft Office 2007, Microsoft Office 2003, Microsoft Office 98, Quickbooks, Mac OS X, Windows 7, Windows XP Professional, Microsoft Office 2010, OS X, QuickBooks, Microsoft Excel, Microsoft Office, Office 2010, Windows XP, Time Management, Leadership, Teaching, Research, Social Media
Education
Walden University 2011 — 2015
Master of Science (M.S.), Clinical Mental Health Counseling
University of Phoenix 2007 — 2010
B.S. Psychology, Psychology
Governor Livingston 1977 — 1981
Cascade Business & Merchants Association July 2012 - Present
Golden Rule Customer Service February 2011 - Present
ALL(n)1 Security Services, Inc. January 2009 - Present
AT&T November 2000 - March 2007
Michigan Bell Telephone Company June 1973 - January 2000
Skills
Proficient in Microsoft...
Education
University of Phoenix 2007 — 2008
Masters of BS in Progress, Business Administration
William Tyndale College 1996 — 1998
BS, Business Administration
AT&T January 2001 - May 2010
AT&T July 1999 - January 2001
Employment Development Department November 1997 - February 1998
Gingiss Formalwear January 1996 - January 1998
Education
University of Phoenix
BS, Business Administration and Finance
AT&T June 2014 - Present
AT&T September 2013 - May 2014
AT&T June 2008 - August 2013
AT&T January 2007 - June 2008
Education
University of Phoenix 2012 — 2014
Bachelor's Degree, Business Administration and Management, General
University of Texas at Brownsville 2004 — 2011
Associate's Degree, Business Administration and Management, General
AT&T Senior Quality/M&P/Process ManagerAT&TApril 2012 - Present
Skills
Network Design, Wireless, Troubleshooting, Telecommunications, VoIP, IP, Networking, Project Management, Six Sigma, Lean Tools, Agile Project Management, creative problem solving, Team Management, Virtual Teams, Change Management, Operations Management, Process Improvement, Management, Analysis, Training, Documentation, Planning, Vendor Management, Call Centers, Managed Services, Mobile Devices
Education
University of Phoenix
Bachelor of Science (BS), Business Administration
AT&T 2010 - Present
ATT 1994 - 2012
Skills
DSL, Telecommunications, T1, Wireless, Fiber Optics, Optical Fiber, Broadband, VoIP, Computer Network..., IP, Vendor Management, Managed Services, Testing, Ethernet, MPLS, Telephony, Troubleshooting, Network Design, GSM, Unified Communications, DWDM, Call Centers, LTE, Cisco Technologies, Wireless Networking, WAN, UMTS, Networking
Education
University of Phoenix 1998 — 1999
Bachelor of Science in Business Information System, Planning and Implementation
William Rainey Harper College 1988 — 1990
Accounting & Business Administration
Retirement Plan Services 2013 - Present
AT&T 1995 - 2012
Skills
Strategic Planning, Telecommunications, Wireless, VoIP, Call Center, Managed Services, Unified Communications, Direct Sales, Telephony, Solution Selling, Customer Satisfaction, Customer Experience, Call Centers
Education
University of Phoenix 2002 — 2004
MBA, Business Administration and Management, General
St Mary Univesity, Leavenworth KS
Bachelor of Music Education, Education 5-12
AT&T 1978 - Present
Skills
Troubleshooting, Telecommunications, Computer Network...
Education
University of Phoenix
Information Technology
ATT Adjunct TeacherBaker CollegeSeptember 2010 - Present
WSU, OCC, FCS, Schoolcraft September 1995 - April 2009
WSU, OCC, FCS, Schoolcraft March 1989 - April 2009
Skills
Curriculum Design, American Sign Language
Education
University of Phoenix
MA, Adult Education/Distannce Learning
Kroger July 2014 - Present
Kroger January 2010 - June 2014
Hattar Wireless authorized retailer of at&t Mobility October 2008 - January 2010
AT&T April 2007 - May 2008
T-Mobile March 2001 - November 2006
Skills
Procurement, PMO Services, Lean Six Sigma, Yellow Belt, CA Clarity, Microsoft Excel, Strategy, Process Improvement, Customer Service, Enterprise Software, SharePoint, Ariba, Business Objects, Microsoft Office, Project Portfolio..., Portfolio Management
Education
University of Phoenix 2009 — 2012
Bachelor of Science in Business, Accounting, GPA: 3.43
University of Phoenix 2008 — 2009
Associate of Arts (A.A.), Criminal Justice, GPA: 3.83
Cypress Fair Independent School District August 2002 - Present
Kathy's Child Care August 1993 - May 1998
AT&T June 1975 - March 1986
Skills
Microsoft Office, Microsoft Word, Customer Service, PowerPoint, English, Windows
Education
University of Phoenix 2008 — 2010
Associate's degree, Medical Records
John W. Hallahan Catholic High School 1966 — 1970
High School Diploma
AT&T March 2001 - Present
Education
University of Phoenix 2009 — 2012
Associate of Arts (AA), IT/Network Security, 2.9
St. Clair Technical Education Center (TEC) 1996 — 1998
Certificate, Mechanical Drafting and Mechanical Drafting CAD/CADD
Port Huron Northern High School 1994 — 1998
Diploma, General Studies
Zephyr Partners May 2014 - Present
Allegiant Air January 2014 - Present
Cox Communication March 2009 - July 2012
AT&T August 2001 - February 2007
Skills
Negotiation, Real Estate, New Business Development, Business Strategy, Investment Properties, Residential Homes, Sales, Real Estate Transactions, Customer Service, Team Leadership, Sales Management, Training, Contract Negotiation, Sellers
Education
University of Phoenix 2011 — 2015
Bachelor's degree, Communication Sales and Marketing
Prudential Americana 2013 — 2013
Real Estate
AT&T December 2012 - Present
United States Air Force August 1996 - Present
Windstream Communications March 2012 - December 2012
FairPoint Communications April 2007 - August 2011
Verizon August 2003 - August 2007
Embassy Beirut, Defense Attaché Office, Beirut, Lebanon April 1996 - April 1997
.S. Army HHC 12th AVN HHC BDE, Wiesbaden Germany August 1993 - August 1996
Walmart August 1991 - August 1994
Education
University of Phoenix 2007 — 2009
Master of Business Administration (MBA), Business Administration and Management
University of Phoenix 2002 — 2006
Bachelor of Applied Science, Telecommunications Management
AT&T April 1991 - Present
Education
University of Phoenix
Information Technology