Experience
AT&T  

Skills
Telecommunications, VoIP, Wireless, IP, MPLS, Cisco Technologies, Network Design, Managed Services, Data Center, Switches, Vendor Management, WAN, Integration, Unified Communications, TCP/IP, Troubleshooting, Ethernet, Unix, Mobile Devices, Cloud Computing

Education
Capella University   2009 — 2013
Master's degree, Information Technology

Rutgers University   2000 — 2005
Bachelor of Applied Science (B.A.Sc.), Criminal Justice/Law Enforcement Administration

Kean University   1992 — 1994
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General

Experience
Charter Communications  January 2015 - Present
TEKsystems  December 2013 - January 2015
Children's Hospital Colorado  August 2012 - December 2013
Children’s Hospital Colorado  July 2011 - August 2012
AT&T   2007 - 2011
University of Maryland University College  2000 - 2008
Alaska USA Federal Credit Union  2007 - 2007
United States Air Force  1986 - 2006

Education
Capella University   2014 — 2017
Doctor of Business Administration, Information Technology

Capella University   2012 — 2014
Master's degree, Network Architecture, 4.0

Global Knowledge
IPV6 Training

University of Maryland University College   1994 — 1996
Bachelor's degree, American Government and Politics (United States)

Community College of the US Air Force   1986 — 1995
Associate's degree, Management Information Systems, General

Experience
Grainger  December 2013 - Present
Kaiser Permanente  September 2008 - November 2013
Novant Health  August 2008 - December 2008
Celluar South   January 2007 - April 2008
AT&T   April 2006 - November 2006
Blair E Batson Hospital for Children   January 2004 - January 2006
Virginia Hospital Center  October 2001 - April 2003

Skills
Software Documentation, Customer Service, PowerPoint, Healthcare, Human Resources, Payroll, Management, Leadership, Program Management, Customer Satisfaction, Analysis, Interviews, Call Centers, Hospitals, Employee Benefits

Education
Capella University   2012 — 2015
Bachelor of Business Administration (B.B.A.), Health/Health Care Administration/Management

Experience
Project V.O.I.C.E., Inc   October 2010 - Present
Vision Support Network   July 2010 - March 2014
Doma International  May 2011 - February 2014
AT&T   February 2001 - March 2011

Skills
Program Development, Case Management, Sales, Psychotherapy, Program Management, Nonprofits, Customer Service, Fundraising, Policy, Training, Social Services, Volunteer Management, Public Speaking, Community Outreach, Event Planning

Education
Capella University   2012 — 2014
Masters, Counseling

The Ohio State University   1995 — 2000
Bachelors, Social and Behavioral Sciences

Experience
AT&T   April 2013 - Present
Community of Peace Academy  2006 - Present
Dead Letter Records   2002 - Present
AT&T   August 1996 - April 2013
Ticketmaster Entertainment  1994 - 1996

Skills
Fundraising, Customer Service, Customer Relations, Problem Solving, Troubleshooting, Computer Hardware, Microsoft Office, Team Building, Telecommunications, Documentation, Team Leadership, Outlook, Windows, Excel, Word, Planning, Small Business, Non-profits, Writing, PowerPoint, Social Media, Event Planning, Supervisory Skills, Change Management, Microsoft Excel, Management, Marketing, Social Networking, Microsoft Word

Education
Capella University   2009 — 2012
Bachelor of Business Administration (B.B.A.), Business/Marketing

North Central University   1994 — 1996

Experience
HNI Corporation  May 2015 - Present
CCI Global Channel Management  October 2014 - May 2015
Design & Technical Services  September 2013 - October 2014
AT&T   September 2012 - August 2013
International Filter Manufacturing   May 2012 - May 2013
AT&T   May 2008 - May 2012
Network Business Solutions / Sprint Nextel Communications   May 2002 - August 2008
Aerospace Control Products   May 2000 - July 2002

Skills
Product Development, Leadership, Sales, Marketing Strategy, Strategic Planning, Program Management, Six Sigma, Contract Negotiation, Sales Management, Management, Wireless, Account Management, Training, Strategic Partnerships, Project Planning, Analysis, Recruiting, Telecommunications, Competitive Analysis, Business Development, CRM, Continuous Improvement, Strategy, New Business Development, Process Improvement, Project Management, Managed Services, Business Analysis, Operations Management, Business Intelligence, Change Management, Entrepreneurship, Negotiation, Budgets, Market Research, Sourcing, Proposal Writing, Manufacturing, Solution Selling, Sales Operations, Prospect Qualification, Business Process..., Value Stream Mapping, Quality Management, Supply Chain..., Supply Chain Management, Supply Chain Consulting, Direct Sales, Cross-functional Team..., Team Building

Education
Capella University   2009 — 2013
Bachelor of Arts (B.A.), Business Administration, Management and Operations

Hamilton Technical College   1999 — 2002
Associate of Science (A.S.), Electrical and Electronics Engineering

UTHS   1991 — 1994
High School Diploma, Business Administration and Management, General

Experience
YMAD Youth Making a Difference   June 2004 - Present
AT&T   March 1980 - November 2006

Skills
Personal Development, Microsoft Office, Public Speaking, Social Services, Non-profits, Microsoft Excel, Fundraising, Nonprofits, Microsoft Word, Customer Service, Entrepreneurship, Social Media, Start-ups, Community Outreach, Event Planning

Education
Capella University   2010 — 2014
Bachelor's Degree, General Psychology, 3.933

Detroit Institute of Commerce   1977 — 1979
Court Reporting/Court Reporter

Experience
ITT Technical Institute  March 2014 - Present
Ultimate Medical Academy  June 2012 - March 2014
Corinthian Colleges  January 2010 - February 2012
AT&T   April 2009 - July 2009
Lincoln Educational Services  May 2008 - December 2008
Bank of America  June 2006 - April 2008

Skills
Academic Advising, Adult Education, Campus, CampusVue, Career Counseling, Career Development, Coaching, College Recruiting, Curriculum Design, Curriculum Development, Customer Service, Educational Leadership, Enrollment Management, Higher Education, Instructional Design, Leadership Development, PowerPoint, Program Development, Public Speaking, Resume Writing, Retaining Customers, Staff Development, Student Affairs, Student Development, Student Financial Aid, Student Recruiting, Teaching, Training, Admissions, Customer Retention

Education
Capella University   2013 — 2016
Master's degree

Central Michigan University   2002 — 2006
B.S., Sociology

Experience
AT&T   March 2012 - January 2013
AT&T   September 2007 - March 2012
AT&T   February 2010 - 2012
AT&T   March 2004 - November 2005

Skills
Call Center, Telecommunications, Customer Satisfaction, Customer Service, T1, Customer Retention, Account Management, Troubleshooting, Process Improvement, Sales, Technical Support, Escalation, DSL, Direct Sales, Networking, Team Leadership, Leadership, Managed Services, Team Building, Project Management, Management, Frame Relay, Outlook, Microsoft Excel, Microsoft Office, VoIP, MPLS, CRM, Broadband, Wireless, Time Management, Analysis, Training, SAP, Ethernet, Credit, Budgets, IP, ATM networks, Finance, Six Sigma, Relationship Management, LAN-WAN

Education
Capella University   2010 — 2012
Master of Business Administration (M.B.A.), Masters of Business Administration MBA Degree with specialization in Multinational Corporate Busines, 3.9

Capella University   2006 — 2010
Bachelor's degree, Business Management and Leadership, A

North Hennepin Community College   1994 — 1996
Associate of Arts (A.A.), General Studies

Coon Rapids High School   1991 — 1994
High School Diploma, General Studies

Capella University
Master of Business Administration (MBA), Finance and Financial Management Services, A

Experience
AT&T Mobility  February 1998 - Present
AT&T   February 1998 - January 2012

Skills
Vendor Management, SDLC, Project Delivery, Program Management, Project Management, Business Analysis, Software Project..., Product Management, Leadership, Process Improvement, Mobile Devices, Business Development, Team Leadership, Account Management, Project Planning, Security, ITIL, Management

Education
Capella University   2003 — 2005
ABD Doctor of Philosophy (PhD), Philosophy - Business Ethics

Experience
JC Enterprises and Consulting, LLC   November 2008 - Present
Coldwell Banker Residential Brokerage  May 2002 - Present
AT&T   January 2000 - November 2008
Bellsouth Small Business   1999 - 2000

Skills
Real Estate, Project Management, Asset Managment, Contract Negotiations, Contract Management, Staff Augmentation, Sourcing & Procurement, Procurement, Asset Management, Freelance Writing, Leasing and Property..., Event Planning, Makeup Artistry, Photography, Styling, Contract Negotiation, Management, Marketing, Strategy, Sales

Education
Capital University
Bachelor of Arts, Public Relations/Multi-Disciplinary

St. Ursula Academy, Ohio

Experience
Birmingham Health Care, Inc.   June 2009 - Present
Birmingham Health Care, Inc.   2009 - Present
Jefferson County Department of Health  June 1990 - May 2009
AT&T   January 1973 - September 1989

Skills
Microsoft Office, Outlook, Microsoft Excel, Microsoft Word, Administrative..., Data Entry, PowerPoint, Event Planning, Office Management, Social Media, Public Speaking, Process Scheduler, Office Administration, Research, Team Building, Event Management, Budgets, System Administration, Non-profits, Customer Service, Nonprofits, Leadership, Fundraising, Community Outreach

Education
Capella University   2010 — 2014
Bachelor of Business Administration (BBA), Business Administration and Management, General

University of Alabama at Birmingham

University of Pheonix Online

Experience
ChaseTek   January 2014 - Present
Northridge Local Schools  May 2011 - Present
Northridge Local Schools  May 2010 - May 2011
Netarx  October 2008 - June 2010
Acree Daily  July 2006 - October 2008
SBC  May 2001 - July 2006
AT&T   May 2001 - July 2006
Norstan, Inc  November 1988 - April 2001
Wang Laboratories, Inc  July 1986 - November 1988

Skills
Telecommunications, Sales Operations, Solution Selling, Sales, Project Management, Call Center, Customer Service, Cisco Technologies, Team Building, Call Centers, Team Leadership, Strategic Planning, Direct Sales, Public Speaking, Budgets, Managed Services

Education
Miami University
Bachelor of Science, Marketing; Decision Science

Capital University
Business Administration Major

pickerington

pickerington

pickerington

Experience
AT&T   December 2000 - Present

Skills
Unix, SQL, Telecommunications, Troubleshooting, Java, Software Development, Integration, Java Enterprise Edition, Oracle, MySQL

Education
Capella University
Bachelor's Degree, Information Technology

Experience
VerizonBusiness  2000 - Present
Humana Health Services for Tier Technologies   1999 - 2000
MCI  1995 - 1999
US Air Force - Reserve  June 1984 - June 1998
AT&T   1984 - 1995

Skills
PMP, SDLC, Vendor Management, PMO, Project Portfolio..., Program Management, Quality Assurance, Process Improvement, Software Project..., Project Management, Requirements Analysis, Data Center, Telecommunications, Integration, IT Management, Enterprise Architecture, Business Analysis, ITIL, Visio, Team Leadership, Requirements Gathering, Software Development, MS Project, Product Management, Agile Project Management, Management, Agile Methodologies, VoIP, Microsoft Excel, Microsoft Word, Microsoft Office, DevOps

Education
MS IT - Info Sec @ Capella University   2009 — 2011
MS IT, Information Assurance & Security, 4.0

Project Management Institute Certified PMP   2001 — 2001
Project Management Professional (PMP)

Colorado Christian University   1996 — 1998
MS - Psychology

Rollins College   1990 — 1994
BA - International Business

Experience
Virginia Credit Union League  2004 - Present
Blue Ridge Literacy aka Literacy Volunteers Roanoke Valley   2011 - 2014
National Youth Involvement Board  2004 - 2010
Foot Levelers   2001 - 2004
ChanneLinx  1999 - 2001
Enterprise Computer Systems  1994 - 1999
AT&T   1987 - 1991

Skills
Marketing, Credit, Public Speaking, Banking, Customer Service, Event Planning, Strategic Planning, Loans, Leadership, Public Relations, Adobe Creative Suite, Marketing Communications, Marketing Strategy, Credit Unions, Advertising, Team Building, Strategic Communications, Financial Education

Education
Capital University   1975 — 1979
B.A., English (Writing Concentrate), Religion

Experience
National Academy of Sciences  July 2014 - Present
U.S. Department of Veterans Affairs   March 2014 - Present
Office Team  November 2012 - May 2014
AT&T   March 2012 - September 2012
1ST TNG LLC   January 2011 - February 2012
Verizon Wireless  October 2009 - January 2011

Skills
Customer Service, Leadership, Management, Access, Sales, Administration, Microsoft Office, Outlook, Team Leadership, Microsoft Excel, Marketing

Education
Capella University   2010 — 2015
Master of Arts (M.A.), Public Administration

Valdosta State University   2006 — 2008
Bachelor of Arts (B.A.), Political Science and Government

Experience
University of Missouri - St. Louis  October 2012 - Present
University of Missouri - St. Louis College of Optometry  October 2012 - July 2013
Columbia College-St Louis   April 2010 - November 2012
Southeast Missouri State University  August 2001 - July 2012
AT&T   May 2009 - February 2010
University of Phoenix  July 2006 - April 2009
Sanford Brown College  January 2006 - July 2006
WEHRENBERG THEATRES  April 2002 - December 2005

Skills
Microsoft Office, Pivot Tables, VAOnce, Public Speaking, Public Relations, Supervisory Experience, Data Analysis, Social Media, Customer Service Skills, Team Leadership, Delegate Management, Motivational Speaking, Doppler Radar Knowledge, Employee Engagement, Recruiting, Academic Writing, Academic Advising, Student Financial Aid, Resume Writing, Event Planning, Training, Management, Enrollment Management, Time Management

Education
Capella University   2015 — 2019
Doctor of Philosophy (Ph.D.), Leadership For Higher Education

Webster University   2013 — 2015
Master’s Degree, Public Relations, 3.98

University of Phoenix   2006 — 2008
Masters, Management

Southeast Missouri State University   2000 — 2006
Bachelor's, Mass Communications: Journalism/Political Science

Experience
Covenant Christian Ministries Academy   2006 - Present
Covenant Christian Ministries Academy   2003 - Present
Concert Communications  2000 - 2002
AT&T   1997 - 2000
AT&T   1992 - 1996

Skills
Teaching, Counseling, Microsoft Office, Public Speaking, Research, Business Analysis, Project Coordination, Teaching Adults, Admissions, Psychotherapy, Classroom, Interventions, Curriculum Development, Coaching, Higher Education, Career Counseling, Student Affairs, Student Counseling, Community Outreach, Conflict Resolution, Program Development, Crisis Intervention, Curriculum Design, Educational Leadership, Staff Development, Special Education, Classroom Management, Lesson Planning, Teacher Training, Instructional Design, Psychology, Adult Education, K-12, Career Development, Academic Advising, Distance Learning, Leadership Development, E-Learning

Education
Capella University   2005 — 2011
Ph.D. in Human Behavior & Social Sciences, Counseling Studies

Capella University   2003 — 2005
MS - Human Services, Counseling Studies

DeVry University   1994 — 1997
B.S. - Business, Business Operations

Experience
AT&T   December 2012 - Present
Wisconsin Housing and Economic Development Authority  June 2011 - August 2011
Clark Atlanta University Economic Development Center   2011 - 2011
WJUC 107.3 The Juice   May 2009 - June 2010

Skills
Marketing, Marketing Communications, Marketing Strategy, Strategic Planning, Sales, Idea Generation, Critical Thinking, Strategic Consulting, Social Media Marketing, Advertising, Competitive Analysis, Management, Team Leadership, Strategy, Sales Process, Leadership, Direct Sales, Market Research, Customer Service

Education
Capital Normal University   2011 — 2012
Study Abroad, International Marketing

Clark Atlanta University   2010 — 2012
Master of Business Administration (M.B.A.), Marketing

University of Toledo   2006 — 2010
Bachelor of Business Administration (BBA), Marketing & Professional Sales

Experience
Tech Mahindra  April 2011 - Present
AT&T   March 2007 - April 2011
BellSouth  1999 - 2007
Amoco Corporation  July 1979 - April 1999

Skills
PL/SQL, SQL, Oracle, SDLC, Pre-sales, Requirements Analysis, Project Management, Databases, Data Warehousing, ETL, Integration, Unix, SOA, Enterprise Architecture, Business Intelligence, Software Development, Software Project..., Telecommunications, Solution Architecture, Data Modeling, Weblogic, Architecture, Testing, Requirements Gathering, Enterprise Software, Database Design, Microsoft SQL Server, Scrum, IT Strategy, Performance Tuning, Agile Methodologies, Data Migration

Education
Capella University
BS, Information Technology

Experience
AT&T   June 2004 - Present
AT&T   June 1997 - June 2004
Baxter Healthcare  1991 - 1996

Education
Capital University
Masters

The Ohio State University   1987 — 1991
Bachelors

Experience
AT&T   October 2012 - Present
Yale New Haven Hospital  July 2010 - May 2012
Follett Higher Education Group  February 2008 - May 2010

Skills
Management, Customer Service, Training, Research, Leadership, Teamwork, Microsoft Word, Microsoft Excel, Team Leadership, Psychology, Outlook, Employee Training, Teaching, Conflict Resolution, Customer Satisfaction, Accounts Receivable, Interviews, Budgets, Supervisory Skills, Workshop Facilitation, Job Coaching, Staff Development, Report Writing, Academic Writing, Technology Integration, Loss Prevention, Loss Prevention..., Windows 7, iOS, Windows Phone, Analytical Reasoning, Analytical Skills, Supervision, Behavioral Health, Ethics, Christian Ethics, Internet, Empathy, Psychological Theory..., Microsoft Poweroint, Microsoft Outlook, Developing Reltionships, Blackboard, Android, Interviewing, Quick Rapport, Work Ethic, Open Office, humanistic psychology, office 365

Education
Saybrook University   2015 — 2020
Doctor of Philosophy (Ph.D.), Clinical Psychology

Capella University   2011 — 2013
Masters of Science (with distinction/honors), Counseling Psychology, 4.0

New York Institute of Technology-Old Westbury   2005 — 2006
Bachelor of Arts (B.A.), English Literature and Culture

Experience
Cielo Talent  August 2015 - Present
Aon Hewitt  March 2011 - August 2015
AT&T   June 2004 - January 2010
Charter One Bank  February 2002 - May 2004
Charming Shoppes  September 1998 - February 2002

Skills
Training, Recruiting, Human Resources, Deferred Compensation, Leadership, Onboarding, Payroll, Sales, HR Policies, Customer Retention, Customer Service, Employee Benefits, Team Building, Management, Strategic Planning, Microsoft Office, Public Speaking, Microsoft Excel, Process Improvement, Call Centers, Employee Relations, Temporary Placement

Education
Capella University   2014 — 2016
Master's of Science, Human Resources Management/Personnel Administration, General

University of Phoenix   2008 — 2011
Masters of Business Administration, Healthcare Administration2011

Buffalo State College   1991 — 1995
Bachelor of Arts, Philosophy & Political Science

Experience
Hedrick Gardner Kincheloe & Garofalo  March 2015 - June 2015
Quanta Technology, LLC  January 2011 - February 2015
KBR, Inc.   February 2008 - July 2010
AT&T   October 2007 - January 2008
Parsons  April 2006 - April 2007
KBR, Inc.   August 2004 - April 2006
MCI WorldCom  July 1999 - August 2004
United States Marine Corps  April 1994 - May 1998

Skills
Active Directory, Norton Ghost, Cisco Technologies, Microsoft Exchange, Software Installation, SharePoint, Network Administration, Symantec Endpoint..., Servers, Adobe Acrobat, Technical Support, VPN, McAfee, Switches, Troubleshooting, Windows, Windows 7, Hardware, Program Management, Management, Software Documentation, Windows Server, BMC Remedy, XP, Security Clearance, Microsoft Active..., Microsoft Exchange..., Microsoft Sharepoint..., Blackberry Enterprise..., Cisco System VPN Client, Symantec Ghost, Crystal Reports Classes..., GlobalSCAPE EFT Server..., Microsoft Lync 2010 &..., ALERTLOGIC, VMware vSphere Client..., EVault Backup, FootPrints Ticketing..., Bomgar Remote Assistance, Cisco System Anyconnect..., Cisco Jabber, PGP Desktop Encryption, Microsoft Office 2003,..., Microsoft Windows..., Microsoft Server 2003 &...

Education
Wake Technical Community College
Associate of Arts and Sciences (AAS), Information Technology

Capella University
Some Coursework, Information Technology

University of Phoenix   2007 — 2008
Information Technology

Elizabeth City State University   1992 — 1994
Some Coursework, Industrial Technology

Williamston High School

Experience
AT&T   2006 - 2013

Skills
C++, Databases, PCI DSS, Information Security

Education
Capella University   2013 — 2015
Master's degree, Computer and Information Systems Security/Information Assurance, 4.0

DeVry Institute of Technology - Decatur, Georgia   1998 — 2002
Bachelor's degree, Electrical and Electronics Engineering

Clark Atlanta University   1993 — 1995

Experience
AT&T   May 1987 - Present
University of Detroit Mercy  September 2009 - December 2009

Skills
Electronics, Troubleshooting, Information Security, Network Security, Security, Information Assurance, Active Directory, Computer Security, Disaster Recovery, Networking, Operating Systems, Network Administration, Information Security..., Security, System Administration

Education
Capella University   2011 — 2012
Computer Information Sciences/Information Security/Assurance

University of Detroit Mercy   2007 — 2009
MS/IA, INFORMATION ASSURANCE/SECURITY

Marygrove College   2001 — 2007
BS/CIS, Computer Information Systems

Experience
US Equipment Company, Inc.   March 2014 - Present
AT&T   June 2002 - February 2014

Skills
Telecommunications, Sales Management, Direct Sales, Managed Services, Solution Selling, Wireless, Customer Experience, Sales Operations, Customer Retention, Sales Process, Channel Partners, Unified Communications, Customer Service, Management

Education
Capella University   2014 — 2017
Business, Management, Marketing, and Related Support Services

Long Beach City College

Experience
Rockford NAACP   January 2013 - Present
AZAR Foundation   April 2014 - Present
Welcome Star Masonic Lodge #36 F. & A.M. (PHA)   October 2005 - Present
Blue Cross Blue Shield of Illinois  September 1997 - Present
Rockford NAACP   January 2010 - Present
Olivet Nazarene University  January 2007 - Present
Booker Washington Center   2004 - 2012
AT&T   January 1993 - September 1997

Skills
Management, Statistics, Information Technology, Project Management, Strategic Planning, Public Speaking, Team Building, Coaching, Customer Service, Microsoft Office, Leadership, Leadership Development, Analysis, Program Management, Non-profits

Education
Capella University   2004 — 2009
Ph.D., Information Technology Management

Experience
Cox Communications  January 2006 - Present
U.S. Army Reserve   May 1987 - Present
Level 3 Communications  September 2003 - January 2006
WorldCom  September 2000 - March 2003
AT&T   March 1999 - September 2000
Verizon Federal Network Systems  April 1993 - March 1999
United States Army  May 1987 - January 1992

Skills
Sales Engineering, Help Desk Support, Routers, HTML, Network Engineering, EIGRP, Software Installation

Education
Capella University   2005 — 2010
BS (Currently Pursuing), Information Technology

Experience
Jeanne B Inc./Jeanne B's Specialty Shop   May 1982 - Present
Cleveland Metropolitan School District  April 2010 - February 2012
Cleveland Better Business Bureau   January 1997 - October 2009
AT&T   July 1961 - December 1991
Ohio Bell Telephone Company - Ameritech   July 1960 - December 1991
Ameritech-Ohio Bell Telephone Company   1961 - 1991

Skills
Public Speaking, Customer Service, Non-profits, Training, Project Management, Conflict Resolution, Retail, Career Counseling, Teaching, Staff Development, Budgets, Social Media, Research, Fundraising, Team Building, Program Management, Negotiation, Leadership, Sales, Program Development, Management, Project Planning, Nonprofits, Public Relations, Employee Training, New Business Development, Resume Writing, Human Resources, Leadership Development, Newsletters, Editing, Organizational..., Event Planning, Community Outreach, Event Management, Coaching, Social Networking

Education
Cuyahoga Community College   2010 — 2010
Post Deg. Cert., Paralegal Studies

Capital University   1987 — 1992
Bachelor of Arts, English Professional Writing

Experience
AT&T   November 2007 - Present

Skills
Customer Service, Sales, Inventory Management, Team Building, Coaching, Leadership, Training, Microsoft Office, Marketing, Management, Time Management

Education
Capella University   2015 — 2016
MBA enphasis in HR Management, Human Resourses

Paul Quinn College   2011 — 2015
Bachelor of Liberal Arts , Legal Studies, Human Resources Management/Personnel Administration, General, 3.8

Experience
Liberty InfoTech Services LLC   September 2013 - Present
CGI  August 2013 - September 2013
Liberty InfoTech Services LLC   October 2012 - August 2013
Yahoo!  May 2012 - October 2012
IBM  September 2011 - January 2012
Cisco Systems  August 2010 - October 2010
Ericsson  May 2010 - July 2010
SITA  September 2007 - October 2008
AT&T   December 2006 - April 2007
T-Mobile  March 2006 - October 2006

Skills
Unix, Linux, Oracle, Solaris, Servers, Databases, Windows Server, VMware, Perl, Operating Systems, System Administration, SQL, Shell Scripting, XML, SharePoint

Education
Capella University   2014 — 2016
Master of Science (M.S.), Computer and Information Systems Security/Information Assurance, 4.00

LAN WAN Professional   2010 — 2011
Certified WAN Professional, Cisco training for CCNA, CCNA Security, CCNA Voice, CCNA Wireless, CCNP

New Horizons Computer Learning Center   2009 — 2010
Certificate, CompTIA Linux+ and Interconnecting Cisco Networking Devices Part 1 and Part 2

Keller Graduate School of Management of DeVry University   2007 — 2009
Master of Information Systems Management, Information Systems Applications

Xavier University of Louisiana   1980 — 1987
Bachelor of Science, Computer Information Systems

Experience
JWR Consultant, INC   March 2000 - Present
JWR Consultant, Inc   March 2000 - Present
AT&T   November 1970 - January 1999

Skills
Customer Service, Coaching, Microsoft Office, Microsoft Excel, Budgets, Process Improvement, Strategic Planning, Public Speaking, Program Management, Project Management, Nonprofits

Education
Capella University   2011 — 2013
DBA, Business Administration and Management, General, 4.0

Westwood College-Denver South   2009 — 2011
Master of Business Administration (MBA)

Webster University   1981 — 1982
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services

Experience
Principle Solutions Group  April 2015 - Present
NeevSys Inc   September 2014 - December 2014
Redwood Global Partners, New York, NY.   July 2014 - August 2014
TEKsystems  October 2011 - October 2013
Social Security Administration  2011 - 2013
State Farm  2011 - 2013
Warren County Community College  December 2004 - October 2011
AT&T   1989 - 2004

Skills
Training, Coaching, Employee Training, E-Learning, Instructional Design, Team Building, Training Delivery, Management, Instructor-led Training, Technical Training, Software Documentation, Program Management, Public Speaking, Microsoft Excel, Hands-on Training, Business Analysis, Windows, Contract Negotiation, Leadership, Technical Writing, Customer Service, Strategic Planning, Learning Management, Blended Learning, Change Management

Education
Capella University   2000 — 2002
MA, Business Communications & Management

Thomas Edison State College   1984 — 1987
BS, Computer Science

Experience
AT&T   April 2015 - Present
AT&T Mobility  June 2013 - Present
AT&T Mobility  August 2011 - May 2013
AT&T Mobility  February 2009 - July 2011
AT&T Mobility  January 2005 - January 2009

Skills
Wireless, Sales Operations, Inventory Management, Customer Service, Supervisory Skills, Succession Planning, Project Planning, Sales Management, Change Management, Operations Management, Indirect Sales Channels, Sales, P&L Management, Retail, Sales Process, Customer Experience, Direct Sales, Telecommunications, Customer Retention, Account Management, Customer Satisfaction, Team Leadership, Management, Mobile Devices, Team Building, Solution Selling, Leadership, Training, Store Management, Cellular Communications, Strategic Planning, Employee Training

Education
Capella University   2013 — 2017
Bachelor of Science in Business, Project Management, 4.0

Experience
AT&T   July 2000 - Present

Skills
DWDM, Ethernet, Telecommunications, Switches, IP, Cabling, Cisco, Fiber Optics, Telephony, SS7, Routers, Troubleshooting, LTE, ISDN, TCP/IP, Software Installation, Testing, SDH, Cisco Technologies, Customer Service

Education
Marion Technical College   1998 — 2000
Associate, Network Engineering Technology

Youngstown State University   1985 — 1990

Capella University
Master’s Degree, Information Technology

Experience
City and County of San Francisco  February 2009 - Present
ATT  June 2003 - February 2009
Littler Mendelson  2002 - 2003
Sedgewick, Detert, Moran, & Arnold   September 2000 - October 2001
City of Oakland  August 1998 - August 1999
City & County of San Francisco  1997 - 1998
Alameda County  January 1994 - May 1997

Skills
Accounts Payable, Call Centers, Litigation, Accounting, Customer Service, Negotiation, Insurance, Sales Operations, Government, Enforcement, Spanish, Windows, Administration, Training, Law Enforcement

Education
Capella University   2002 — 2004
MS, Criminal Justice, 3.4

University of San Francisco   1991 — 1992
BS, IS, 3.0

Experience
AlphaOne Clinical   September 2011 - Present
Smith Hanley   January 2004 - November 2010
Lucent Technologies  2000 - 2003
R Creations, Inc.   1999 - 2003
Lucent Technologies  1998 - 2000
Lucent Technologies  1998 - 1998
Lucent Technologies  1996 - 1997
AT&T   1987 - 1996

Education
Capella University
Ph.D, Organization & Managment

University of Phoenix   1998 — 2000
MBA

Stevens Institute of Technology
Project Management Certification

Nova Southeastern University   1994 — 1997
BA, Professional Management

Experience
AT&T   July 2007 - Present
Convergys  February 2002 - Present
Convergys  2008 - 2009

Education
Capella University   2004 — 2008
Bachelor of Science, Projrct Manager inIT Environment

Experience
RentPath  October 2013 - Present
York Global Learning   November 2008 - October 2013
AT&T   November 2003 - November 2008
IKON Office Solutions  April 2002 - November 2003
Verizon Information Services  June 1999 - August 2001
Marion Labs/Marion Merrell Dow   1988 - 1993

Skills
Competitive Analysis, Strategic Planning, Program Management, Staff Development, Customer Retention, Account Management, Salesforce.com, Vendor Management, Team Building, Training, Cross-functional Team..., Sales, Sales Management, Solution Selling, Telecommunications, Process Improvement, Project Management, New Business Development, Team Leadership, Online Marketing, Lead Generation, Selling, Sales Operations, Marketing, Advertising, Leadership, Recruiting, Direct Sales, Performance Management, Cold Calling, Management, E-commerce, Strategy, Analytics, Analysis, B2B, Business Planning, Forecasting, Business Analysis, Budgets, CRM, Project Planning, Time Management, Sales Process, Call Center, Brand Development, Brand Management, Coaching, Customer Satisfaction, Strategic Partnerships

Education
Capella University   2011 — 2012
MBA, Information Technology Security

University of Missouri-Kansas City   1988 — 1992
Bachelor of Science, Communication Studies

Experience
AT&T Mobility  April 2010 - Present
AT&T   February 2007 - March 2010
Ameritech / SBC / AT&T   June 1997 - January 2007

Skills
Business Process, Cloud Computing, Direct Sales, IP, MPLS, Managed Services, Sales, Security, Solution Selling, Telecommunications, Telephony, VoIP, Unified Communications, WAN, Wireless

Education
Capital University   2000 — 2002
MBA

Ohio Northern University   1991 — 1995
BS, Electrical Engineering

Experience
Cruise Lovers - Land & Sea Vacations   August 1992 - Present
Lucent technologies  1996 - 2001
Lucent Technologies  January 1992 - January 1996
AT&T Network Systems  January 1989 - January 1992
AT&T   January 1982 - January 1989

Skills
Customer Service, Close Attention to..., Public Speaking, Marketing, Sales, Project Management, Small Business, Event Planning, Entrepreneurship, Coaching, Management, Microsoft Office, Operations Management, Business Strategy, Tourism, Cruises, Vacation, Training

Education
Capital University   1990 — 1993
Master of Business Administration (MBA), Business Administration, Management and Operations

CLIA Cruise Lines International Assoc   1998 — 2008
ECC Elite Cruise Counselor, Cruise LInes and Travel

University of Michigan Business School   2006 — 2006
Advanced MBA program, Business/Managerial Economics

Franklin University   1978 — 1984
Bachelor's degree, Statistics

Franklin University   1978 — 1984
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

Experience
AT&T   1990 - 2001
Savoy Restaurant  March 1978 - September 1979

Skills
Psychology, Sales, Customer Service, Restaurants, Nursing Homes, Grant Writing, Personal Development, Microsoft Word, Training, Microsoft Office, Leadership Development, Fundraising, Leadership, Public Speaking, Dental Assisting, Doing fillings, Pre-crown work, Scheduling Management, Telephone Operator, Higher Education, Medical Education, Health Education, Counseling Psychology

Education
Capella University   2008 — 2010
Masters, Couseling Studies, 3.5

Susquehanna University   2005 — 2008
Bachelor of Arts (B.A.), Psychology, 3.5

Capella University
EdD, 3.3

Williamsport Area Commercial/Penn College
General Studies/Dental Hygentist

Experience
ProtectMe2   February 2008 - Present
AT&T   1965 - 1995
United States Air Force  June 1960 - June 1964

Skills
Team Building, Customer Service, Strategic Planning, Public Speaking

Education
Capital University

The Ohio State University
undergrad., Electrical EngineeringContinuing

Experience
att  2001 - 2009

Education
Capella University   2007 — 2010

Experience
Inception Digital (Formerly ESSRX)   August 2014 - Present
AT&T   April 2010 - August 2014
AT&T   May 2005 - April 2010
AT&T   August 2000 - May 2005
AT&T   August 1998 - August 2000
TransWestern Publishing  May 1996 - August 1998
San Diego Community College District  June 1994 - May 1996
United States Marine Corps  May 1990 - June 1994

Education
Capella University
Bachelor's Degree, Business Management and Leadership, Highest Honors (Summa Cum Laude)

Experience
Sub Contractor  July 2013 - Present
GCJFCS   January 2006 - June 2013
AT&T   1981 - 1984

Skills
Proficient in Writing, Coaching for Excellence, Public Speaking, Public Relations, Mentoring, Mental Health Counseling, Teaching, Parent-Teacher..., Training, Social Services, Social Networking, Group Therapy, Training Facilitation, Program Management, Academic Advising, Event Planning, Community Outreach, Customer Service, Nonprofits, Leadership Development, Team Building, Microsoft Office, Mental Health, Psychotherapy, Strategic Planning

Education
Capella University   2013 — 2016
Master's Degree, Mental Health Counseling/Counselor, 3.97

Delaware State University   1981 — 1986
Bachelor's Degree, English Language and Literature, General

Experience
Lighthouse Insurance Resources   June 2011 - Present
Advantec  July 2008 - May 2011
ADP TotalSource  May 2005 - June 2008
Lighthouse Insurance Resources   March 2002 - April 2005
AT&T   November 1998 - March 2002
AT&T   April 1997 - October 1998

Skills
Employee Benefits, Benefits Administration, Workers Compensation, Employee Relations, Recruiting, CRM, Strategy, Sales, Sales Process, Payroll, Human Resources, Training, New Business Development, Management, Outsourcing, Business Development, Leadership, Solution Selling, Legal Compliance, Insurance, Networking, Contract Negotiation, Marketing, Talent Acquisition, Cold Calling, Applicant Tracking..., Performance Management, Salesforce.com, HRIS, Talent Management, ADP Payroll, Personnel Management, Technical Recruiting, Onboarding, Hiring, Internet Recruiting, Interviews, College Recruiting

Education
Capital University   1995 — 1996
Bachelor of Arts, Business Management

Florida State University - College of Business   1993 — 1995
Associates Degree, Liberal Arts Studies

Experience
AT&T   February 1974 - November 2010

Education
Capital University   1988 — 1990
Associates, Business Management

Experience
Applied Professional Training, Inc.   September 2012 - Present
TALERIS CREDIT UNION  September 2012 - Present
Gould Global Services   July 2006 - August 2011
Bank of America  December 2005 - July 2006
East Cleveland Public School   2002 - 2005
AT&T   January 1969 - December 2000

Skills
Active Learning, Operations Management, Manage Complex Projects, Critical Thinking, Public Speaking, Employee Relations, Management, Telecommunications

Education
Capital University   1989 — 1995
BA, Management & HR

Experience
AT&T   February 1967 - Present

Education
Capital University   1990 — 1996
BA, Business

Experience
Blairsville Animal Hospital   February 2013 - Present
AT&T   May 2010 - February 2013

Skills
Microsoft Office, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Social Media, English, Java, Windows, Time Management, Outlook, Access

Education
Young Harris College   2013 — 2015
Bachelor of Science (BS), Biology, General

Capella University   2010 — 2012
Mental Health Counseling/Counselor

The University of Georgia   2002 — 2007
Bachelor of Science in Agriculture (BSA), Animal Sciences

Experience
AT&T Mobility  November 2012 - Present
AT&T   May 2008 - October 2012
AT&T   January 2005 - May 2008
AT&T   December 2002 - December 2004
AT&T   January 2001 - December 2002
AT&T   May 2000 - January 2001

Skills
Telecommunications, Ethernet, IP, Solution Selling, Team Building, B2B, Sales Management, Wireless, T1, Wireline, Leadership, MPLS, Vendor Management, Project Management, VoIP, Cross-functional Team..., Switches, Customer Satisfaction, Managed Services, Networking, Telephony

Education
Capital University
Master's degree, Business Administration and Management, General

DeVry University-Ohio
Bachelor's degree, Electronics Engineering Technolgoy

Millersburg

Experience
Bank of America  December 2010 - Present
UbiFirst   March 2010 - December 2010
AT&T   November 2008 - March 2010

Education
Capella University   2011 — 2014
Master's degree, Health/Health Care Administration/Management

Virginia State University
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services

Experience
AT&T   April 2008 - Present
Herzing University  1998 - Present

Skills
Telecommunications, Wireless, VoIP, IP, Vendor Management, Managed Services, Call Centers, Mobile Devices, Program Management, Project Management, Unified Communications, Integration, Ethernet, Data Center, Active Directory, Networking, Network Security, Troubleshooting, Computer Hardware

Education
Capella University   2009 — 2014
PhD - Information Technology, IT, 3.60

Capella University   2003 — 2005
MS - Network Architecture and Design, IT, 3.60

Herzing University-Birmingham   1998 — 2001
BS - Technology Management, IT

Experience
Hawthorne Village Healthcare and Rehabilitation   April 2013 - Present
Sarasota  October 2012 - March 2013
AT&T   July 1991 - February 2003

Skills
Nursing Care, Telecommunications..., System Administration

Education
Capital University   2009 — 2011
Bachelor of Applied Science (B.A.Sc.), Registered Nursing/Registered Nurse, 3.8

Experience
AT&T   April 1998 - Present
Ames Corporate Office   April 1994 - April 1998

Skills
Project Management, Telecommunications, Customer Service, Management, Troubleshooting, Retail, Wireless, Invoicing, Team Leadership, Call Centers, Managed Services, Sales, Leadership

Education
Capital Community College   1989 — 1990
Applied Mathematics