AT&T Company
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AT&T Employees
Novo Nordisk January 2014 - Present
AT&T April 2011 - December 2013
Staples March 2007 - December 2011
Barnes & Noble August 2006 - May 2007
Skills
Sales, Direct Sales, Cold Calling, Solution Selling, Sales Operations, Sales Process, Account Management, Salesforce.com, Sales Management, Customer Retention, B2B, Selling
Education
City University of New York-Herbert H. Lehman College 2006 — 2011
Bachelor of Business Administration (B.B.A.), Marketing
Lehman High School 2006 — 2011
Bachelor of Science (BS), Business and Personal/Financial Services Marketing Operations
AT&T March 2015 - Present
CityUniversity of Seattle September 2012 - February 2013
City University of Seattle 2008 - 2010
AT&T Mobility May 2006 - September 2007
Cingular Wireless March 2005 - May 2006
Cingular Wireless June 2002 - March 2005
Cingular Wireless April 2001 - June 2002
Pacific Bell Wireless March 1996 - April 2001
Pacific Bell Mobile Services June 1996 - March 1999
Ericsson 1994 - 1996
Skills
Wireless, GSM, Computer Network..., 3G, Telecommunications, GPRS, Vendor Management, Cellular Communications, Wireless Networking, SS7, Mobile Devices, Program Management, TDMA, Integration, Project Management, 4G, Leadership, Testing, Project Planning, Analysis, IP, MS Project, TCP/IP, Troubleshooting, Mobile Technology, Team Leadership, LTE, Microwave, PMP, UMTS, HSPA, Switches, Mobile Communications, WiFi, Networking, RAN, Ethernet, Fiber Optics, Management, Product Management, Network Engineering, Transmission, System Deployment, Visio, Data Center, 2G, Software Documentation, Project Portfolio..., Cross-functional Team..., SharePoint
Education
City University of Seattle 2008 — 2010
Master of Science, Project Management
University of California, Santa Barbara 1985 — 1987
BS, Electrical & Computer Engineering
RealNetworks January 2013 - Present
RealNetworks 2008 - January 2013
AT&T 2006 - 2008
at&t-mobility 2001 - 2006
Skills
BGP, Cisco Technologies, OSPF, F5 BigIP, Juniper, Checkpoint, Load Balancing, HSRP, IPSec, VPN, VLAN, ASA, TCP/IP, RIP, Routers, Firewalls, Cisco Routers, IPv6, Switches, STP
Education
LAKE WASHINGTON TECH. 1997 — 2000
A.A.S, Computer Networking
City University of Seattle
AT&T October 2006 - Present
Skills
Sales Operations, Sales Management, Fundraising, Events Coordination, Leadership Development, Account Management, Customer Experience, Customer Retention, Direct Sales, Managed Services, Mobile Devices, Retail, Sales, Sales Process, Solution Selling, Telecommunications, Wireless, Customer Satisfaction, Management
Education
City University of New York-Herbert H. Lehman College 2000 — 2004
Bachelor of Science (BS), Psychology
State University of New York College at Brockport 1999 — 2000
Biotechnology
AT&T July 2014 - Present
AT&T April 2012 - July 2014
AT&T June 2010 - April 2012
The Art Of Dentistry of NJ 2010 - 2011
AT&T October 2007 - July 2010
AT&T December 2000 - October 2007
Pathmark November 2006 - April 2007
Advanced American Telephones 1997 - 2000
Lucent Technologies 1997 - 2000
Lucent Technologies 1994 - April 1997
Skills
Telecommunications, Call Center, Wireless, Managed Services, VoIP, Vendor Management, MPLS, Professional Services, Customer Retention, Broadband, Customer Satisfaction, IP, Direct Sales, Switches, Networking, Telephony, Sales Operations, Management, Call Centers, Ethernet, T1, Unified Communications, Solution Selling, WAN, Mobile Devices
Education
City University of New York-College of Staten Island 1991 — 2000
Bachelor of Science (B.S.), Business Management
Susan Wagner HS 1987 — 1991
High School Diploma
The Cortiva Institute - Wall NJ
Licensed Massage Therapist Certification
Infosysarchitecture, LLC January 2009 - Present
ITT Technical Institute June 2012 - Present
PiTech Solutions Inc April 2013 - February 2015
Keshav Consulting Solutions, LLC April 2009 - January 2015
University of Phoenix February 2009 - June 2010
NC Office of the State Auditor October 1993 - January 2009
North Carolina Department of Public Instruction October 1990 - September 1993
Nortel Networks 1987 - 1989
GE January 1981 - January 1987
AT&T 1980 - 1981
Skills
SDLC, Compliance, ERP, IT Strategy, IT Governance, Duties of a Board Member, Resource Management, Project Portfolio..., Enterprise Architecture, IT Management, Business Analysis, Change Management, Integration, Management Consulting, Business Intelligence, Business Process..., Business Analytics, Analytics, Program Management, Software Project..., Governance, Process Engineering, Process Improvement, Cloud Computing, Cross-functional Team..., ITIL, Business Process, Business Strategy, Software Development, IT Service Management, Requirements Analysis, Executive Management, Enterprise Software, Professional Services, Project Planning, Team Leadership, Analysis, Data Warehousing, Systems Analysis, Security, IT Operations, Applied Mathematics, Project Management, Management, CRM, Consulting, Leadership, Telecommunications, Risk Management, Information Technology
Education
National Association of Corporate Directors (NACD) 2011 — 2011
CEU, Duties & Liabilities of Directors
University of North Carolina at Chapel Hill 2006 — 2007
CGCIO, Application of Public Technology - Chief Information Officers (CIO) Certification Program
City University of New York Graduate Center 1972 — 1978
Ph.D, Applied Mathematics & Operations Research, Honors Student
City University of New York-Hunter College 1966 — 1972
B.A. & M.A., Mathematics
Foundations Marketing Group February 2013 - Present
Bayer HealthCare May 2013 - Present
Non Profit Organizations January 2002 - Present
AT&T September 2000 - December 2001
AT&T & Refeather Your Nest 1990 - 2001
AT&T 1987 - 2000
AT&T 1985 - 1987
AT&T 1984 - 1985
New York Telephone 1983 - 1984
Skills
SDLC, Disaster Recovery, VoIP, Budgets, Public Relations, Strategic Communications, Lead Generation, Account Management, Unified Communications, Vendor Management, Strategic Planning, Call Centers, Product Management, Telecommunications, CRM, Project Management, Management, Technical Services, Computer Network..., Call Center, Negotiation, Wireless, Networking, Customer Service, Technical Product Sales, Professionals, Ethernet, Sales, Cross-functional Team..., Communication, Customer Support, Telephony, Process Improvement, Friendliness, Program Management, Data Center, Managed Services, Program Management..., IP, Marketing Communications, Market Analysis, MS Project, Professional Services, Solution Selling, Microsoft Project, Marketing
Education
City University of New York-Herbert H. Lehman College 1978 — 1980
Bronx HS of Science
Critical Intervention Services May 2013 - Present
Primerica April 2011 - Present
Bankers Life and Casualty June 2010 - December 2010
AT&T June 2003 - June 2008
New York City Police Department July 1981 - July 2001
US Army September 1975 - September 1978
Skills
Small Business, Customer Service, Team Building, Sales, Time Management, Sales Management, Leadership, Marketing Strategy, Marketing, Strategic Planning
Education
John Jay College of Criminal Justice 1982 — 1988
Criminal Justice
Yale-New Haven Health Systems December 2014 - Present
AT&T May 2009 - September 2014
Medtronic January 2004 - January 2009
Yale-New Haven Hospital January 1997 - January 2004
New York City Police Department January 1982 - 1996
Skills
Computer Security, Strategic Planning, Wireless, Selling, Direct Sales, Customer Service, Sales, Training, Security, Networking, Salesforce.com, Unified Communications, Management, SaaS, Network Security, Solution Selling, Leadership
Education
Springfield College 1995 — 1997
Masters, Occupational Therapy
John Jay College of Criminal Justice 1979 — 1982
B.S., Criminal Justice
Ida Bernstein Memorial League Inc. liaison officerida bernstein memorial league incOctober 2011 - Present
AT&T February 1978 - November 1984
Skills
Organizational...
Education
City University of New York-Hunter College 1950 — 1954
Bachelor of Arts (B.A.), Economics
Verizon February 2013 - Present
Techna Consulting, LLC November 2001 - January 2013
McClive & Company LLC September 1996 - September 2001
AT&T May 1990 - August 1995
Direct Technology Inc. July 1987 - April 1990
Education
Hunter College 1983 — 1987
Bachelor of Arts (B.A.), Mathematics and Computer Science
AT&T May 2014 - Present
Residential Home Funding January 2014 - May 2015
buybuy BABY February 2012 - May 2013
Modell's Sporting Goods March 2009 - February 2012
Skills
Customer Service, Social Media, Sales, Business Planning, Fashion Design, Entrepreneurship, Creative Writer, Research, Investments, Negotiation, Management, Due Diligence, Editing, Document Review, Marketing, Inventor, Retail, Social Media Marketing, Social Networking, Advertising, Fashion, Creative Direction, Photoshop, Merchandising, Microsoft Office
Education
John Jay College of Criminal Justice 2009 — 2013
AT&T July 2015 - Present
AT&T July 2014 - June 2015
Teach For America January 2014 - July 2014
University of Notre Dame May 2013 - May 2014
The Noble Network of Charter Schools August 2012 - June 2013
The Noble Network of Charter Schools August 2011 - June 2013
Teach For America February 2012 - July 2012
NYC Department of Education September 2008 - September 2011
Teach For America 2008 - 2011
McGowan Crain January 2007 - May 2008
Skills
Event Planning, Public Speaking, Event Management, Research, Microsoft Office, Social Media, Teaching, PowerPoint, Community Outreach, Sports Marketing, Sports Management, Sports, Tutoring, Fundraising, Non-profits, Social Media Marketing, Program Development, Public Relations, Marketing, Curriculum Design, public, Staff Development, Project Management, Problem Solving, Nonprofits, Curriculum Development, Higher Education
Education
University of Notre Dame - Mendoza College of Business 2013 — 2014
Master of Business Administration (MBA), Business Leadership
Saint Louis University 2004 — 2008
BS, Business Marketing
City University of New York-Herbert H. Lehman College 2008 — 2010
MS, Elementary Education
AT&T July 2013 - Present
Synectics Inc. June 2010 - July 2013
AT&T February 2008 - January 2010
AT&T December 2005 - January 2008
AT&T January 2003 - November 2005
AT&T February 2000 - December 2002
AT&T EasyLink Services December 1995 - January 2000
AT&T EasyLink Services February 1990 - November 1995
ITT World Communications Inc. May 1982 - January 1990
ITT World Communications Inc. June 1979 - April 1982
Skills
Product Management, VoIP, Forecasting, Program Management, Telecommunications, Integration, Leadership, Networking, IP, Salesforce.com, Product Marketing, VPN, Account Management, CRM, Team Leadership, Management, Business Planning, Security, Wireless, Cross-functional Team..., Ethernet, Project Management, Vendor Management, Professional Services, Pre-sales, Customer Service, Sales, Solution Selling, Strategy, Network Security, Unified Communications, SaaS, Testing, Sales Operations, Analysis, Strategic Partnerships
Education
St. John's University, The Peter J. Tobin College of Business 1997 — 2000
MBA, Finance
City University of New York-College of Staten Island 1990 — 1995
B.S., Managment
Richmond University Medical Center October 2013 - Present
Practical Healthcare Managment Inc. 2005 - September 2013
AT&T 1999 - 2003
Skills
Process Improvement, Software Documentation, Vendor Management, Routing, Provisioning, Healthcare Information..., Cisco Technologies, Call Centers, Healthcare, Healthcare Management, Networking, Troubleshooting, Program Management, Customer Service
Education
City University of New York-College of Staten Island
DeVry University
AT&T June 2015 - Present
AT&T April 2013 - Present
EXTEC Ltd January 2012 - April 2013
Student Marketing ltd. August 2010 - December 2010
Skills
Business Process..., Management Consulting, Change Management, Business Process..., Business Process Design, Performance Improvement, Organizational Design, Operational Excellence, Business Process Mapping, Business Analysis, Operating Models, Business Process, Process Improvement, Program Management, Forecasting
Education
City University of Seattle 2007 — 2011
BSBA, Business Administration, Management and Operations
Kinder Company 2008 - Present
AT&T 2006 - 2008
Goldman Sachs 2005 - 2006
Skills
Communications Skills, Management Skills, Teamwork, Hardwork, Open-mindedness
Education
UCSC 2001 — 2005
Master's degree, Business Administration and Management, General
Hunter College 1999 — 2001
Bachelor's degree, General Studies
Epiq Systems 2006 - 2011
De La Rue 2001 - 2004
Aspen Technology June 1996 - August 2000
AT&T February 1990 - February 1994
Skills
C#, C++, version control, OO design, .NET, Software Design, Scrum, Agile Methodologies, Object Oriented Design, Testing, SQL, Version Control, Linux, Software Development, Visual Studio
Education
Hunter College 1986 — 1990
BA, Mathematics, 3.95
Kent State University 1975 — 1978
piano
Capital One June 2014 - Present
Mario's pizzeria August 2013 - June 2014
Suffolk county police department September 2012 - December 2012
AT&T October 2011 - June 2012
United States Marshals March 2012 - April 2012
Skills
PowerPoint, Microsoft Word, Critical Thinking, Analitical, Data Entry, Cashiering, Cpr Certified, Telephone Skills, Time Management, Process Scheduler, Outlook, Teamwork, Customer Service, Microsoft Excel, Access, Public Speaking, Customer Satisfaction, Microsoft Office, Training, Research, Community Outreach, Team Building, Social Networking
Education
John Jay College of Criminal Justice 2011 — 2014
Bachelor of Science (B.S.), Criminal Justice/Police Science, 3.5
Johnson & Wales University 2010 — 2011
Criminal Justice
Partnership with Children September 2014 - Present
Partnership with Children, Battery Park Alternate Learning Center April 2013 - September 2014
Fedcap September 2012 - May 2013
At&t January 2010 - April 2013
Partnership with Children, Choir Academy Alternate Learning Center September 2011 - May 2012
Skills
Public Speaking, Event Planning, Customer Service, Community Outreach, Teaching, Training, Microsoft Office, Sales, Program Development, Nonprofits, Creative Writing, Microsoft Word, Writing, Career Counseling, Student Counseling, Individual Counselling, Client Counseling, School Social Work, High School Students, After School Programs, Middle School, Microsoft Excel, Outlook, Outlook Express, Drawing, Resource Management, Group Work, Large Group Facilitation, Group Presentations, Workshops, Stress Management, Career Assessment, American Sign Language, Sign Language, Youth Outreach, Outreach Services, Attendance Management, Team Building, Supervisory Skills, Resume Writing, Screening Resumes, Retail, Problem Solving, Team Problem Solving, Juvenile Justice, Juveniles, Cooking, Chef, Leadership
Education
City University of New York-Herbert H. Lehman College 2007 — 2013
Master of Social Work (MSW), Social Work
TD October 2012 - Present
Bank of America April 2009 - January 2012
Bank of America November 2006 - August 2008
Sports Authority 2005 - 2006
AT&T 2003 - 2005
Toys R Us 2003 - 2003
Warner Bros. Entertainment Group of Companies 1999 - 2001
Skills
Microsoft Office, Leadership, Management, Interviews, Human Resources, Recruiting, Training, Banking, Customer Service, Forecasting, Sales, Spanish, Cash Management, Customer Experience, Financial Risk, Loans, Mortgage Lending, Risk Management, Coaching, Consumer Lending, Retail Banking
Education
City University of New York-Herbert H. Lehman College 2002 — 2009
Bachelor of Science (BS), Psychology
AT&T March 2011 - Present
AT&T Mobility March 2009 - March 2011
AT&T Mobility March 2008 - March 2009
Skills
Customer Service, Troubleshooting, VoIP, Wireless, Telecommunications, Call Centers, Information Technology, Blackberry Enterprise..., Microsoft Exchange, Cisco Networking, iOS, Microsoft Word, Microsoft Excel, PowerPoint, Microsoft Office, Remedy Ticketing System, Computer Maintenance, Software Installation, Blackberry, Networking, Team Leadership, Mobile Devices, IP
Education
City University of New York-Herbert H. Lehman College 2011 — 2015
Information Technology
Universal Technical Institute of Pennsylvania Inc 2006 — 2008
Certifications, Automotive Engineering Technology/Technician
Samuel Gompers Vocational and Technical Highschool 2002 — 2006
high school Diploma, Cisco Networking, 9-12
Linedata April 2013 - Present
Allrecipes.com April 2011 - February 2013
AT&T July 2007 - March 2011
Getty Images February 2005 - June 2006
Microsoft August 2002 - January 2005
CLICK2LEARN.COM October 1997 - July 2001
NetManage March 1995 - September 1997
Skills
Test Planning, Quality Center, Test Automation, Testing, Test Cases, XML, Quality Assurance, Unix, Visual Studio, JavaScript, .NET, Android, Visio, HTML, Web Applications, Bug Tracking, Java, Oracle, Usability Testing, Windows, JIRA, Agile Methodologies, Software Quality..., SDLC
Education
City University of Seattle 2005 — 2006
Masters In Teaching, Educator Masters Degree
Seattle University 1987 — 1989
BA Degree, Business and Computers
North Seattle Community College 1981 — 1983
AA, Political Science
Advanced Legacy Concepts June 2010 - Present
AT&T June 1999 - May 2010
Skills
Affordable Care...
Education
Southeastern University 1971 — 1977
Bachelors, Business Administration
Hunter College
Human Resources Management and Services
Avotus Corporation May 2014 - Present
Avotus Corporation 2014 - 2015
Technologypros llc February 2010 - May 2014
AT&T September 1999 - February 2009
AT&T Easy Commerce Services 1997 - 1999
AT&T Easy Commerce Services 1996 - 1997
AT&T Easylink Services 1990 - 1996
Skills
Channel Management, Sales Management, IP, Strategic Partnerships, Solution Selling, Contract Negotiations, Wireless, VoIP, Telecommunications, Cloud Computing, Managed Services, Contract Negotiation, Sales Operations, Direct Sales, Unified Communications, Channel Partners, Strategy, Channel, Management, Business Development, MPLS, B2B, SaaS, Mobile Devices, Business Alliances, Product Management, Sales, Program Management, Professional Services, Leadership, Integration, Go-to-market Strategy, Marketing, Data Center, Enterprise Software, Team Building, Project Management, Salesforce.com, Start-ups, Co-location, Sales Process, Selling, Vendor Management, CRM, Market Research, Networking, Account Management
Education
City University of New York-Hunter College
BA
Columbia University - Columbia Business School
Insight Global March 2014 - June 2014
JPMorgan Chase & Co. June 2005 - November 2009
Delta Dental of NJ February 2003 - June 2004
AT&T September 1997 - January 2002
Chase Manhattan Bank (now JPMorgan Chase & Co.) March 1987 - January 1997
Skills
Unix, SQL, Autosys, C, C++, Shell Scripting, Batch Programming, Sybase, Oracle, Toad, Microsoft Excel, SDLC, Software Development, Agile Methodologies, Business Analysis, Derivatives, Fixed Income, Banking, Cross Selling, Commercial Lending, Finance, Small Business Lending, Branch Banking, Credit Risk
Education
City University of New York-Hunter College
BA, major in Computer Science and minor in Mathematics
Stevens Institute of Technology
MS candidate, Telecommunications Management
AT&T December 2010 - Present
Halston August 2012 - November 2012
Starway Agency, Inc. January 2009 - December 2010
Skills
Management, Sales Management, Selling, Program Management, Customer Service, Retail, Analysis, Insurance, Solution Selling, Telecommunications, Direct Sales, Account Management, Managed Services, Sales, Unified Communications, Wireless, VoIP, Sales Operations, Sales Process, Salesforce.com, Customer Retention, Call Centers, Leadership
Education
Hunter College 2009 — 2013
Bachelor of Arts (B.A.), Psychology
Francis Lewis
CVS/Caremark April 2015 - Present
Randstad Technologies US April 2015 - Present
Sirius XM Radio Inc. April 2009 - February 2015
47N & SMQ Flight Schools 2004 - 2014
47N & SMQ Flight Schools 2004 - 2014
HBO April 2000 - April 2008
AT&T November 1989 - March 2000
Skills
PMO, Outsourcing, Governance, Web Project Management, Contract Negotiation, Compliance, Strategy, Business Development, Program Management, Project Portfolio..., PMP, Integration, Business Process, Business Process..., Leadership, Resource Management, Oracle, Microsoft SQL Server, SDLC, Management, Business Intelligence, Data Warehousing, Process Improvement, Disaster Recovery, MS Project, Cross-functional Team..., Product Management, Project Management, Email Marketing, Mergers & Acquisitions, Information Technology, Project Planning, IT Strategy, Agile Project Management, CRM, Integrated Marketing, Software Development, Executive Management, Training, Architecture, Enterprise Architecture, Software Project..., Business Analysis, Strategic Planning, Vendor Management
Education
Stevens Institute of Technology 1997 — 1999
Masters, Technology Management
City University of New York-Herbert H. Lehman College 1987 — 1989
BA, Computer Science
Lansing High School 1972 — 1974
Diploma, College Prep
New York City Corrections Dept September 2012 - Present
New York City Corrections Dept September 2012 - Present
AT&T June 1999 - April 2011
AT&T May 1996 - June 1999
Merrill Lynch May 1992 - May 1996
Merrill Lynch June 1985 - April 1992
Skills
T1, Troubleshooting, Testing, Telecommunications, Network Operations, WAN, Visio, Disaster Recovery, Cisco Technologies, Routers, IT Operations, BMC Remedy, Networking, Quality Assurance, Release Management, Software Installation, SDLC, Computer Network..., Integration, Data Center, Switches, Security, Network Architecture, Vendor Management, Incident Management, Service Delivery, Business Analysis, Project Management, Databases, Wireless, IT Management, Business Continuity, Cisco Routers, IT Service Management, Infrastructure, IT Strategy, PMO, Program Management, Requirements Gathering, Project Portfolio..., TCP/IP, VPN, Outsourcing, MS Project, LAN-WAN, Enterprise Architecture, Cloud Computing, PMP, System Deployment, Virtualization
Education
Hunter College 1985 — 1992
Computer Science
Laguardia Community College 1981 — 1984
AAS, Data Processing
Hewlett-Packard Enterprise Business December 2009 - Present
Alcatel-Lucent 2006 - November 2009
Lucent Technologies 1998 - 2006
AT&T 1981 - 1998
Skills
HP-UX, Solaris, Unix, LVM, Veritas Volume Manager, Netbackup, Cluster, Virtualization, Storage, Linux, Disaster Recovery, C, IBM Mainframe, ITIL, IP, Shell Scripting, Oracle, Data Center, IT Service Management, Storage Area Networks, TCP/IP, Integration, Network Design, System Administration, SAN, Red Hat Linux, Network Architecture, NetBackup
Education
Stevens Institute of Technology 1992 — 1994
M.S., Computer Science
City University of New York-College of Staten Island
B.S., Math/Computer Science
Fidelity Investments June 2012 - November 2013
AT&T February 2008 - June 2012
IBM July 1997 - February 2008
Equitable / AXA July 1980 - January 1997
Skills
Telecommunications, Networking, Disaster Recovery, Outsourcing, Firewalls, Infrastructure, Switches, Routers, Technical Support, Information Technology, Data Center, Project Management, Management, Testing, Team Management, Project Planning, Architectures, Team Building, IT Strategy, Budgets, Coaching, Mentoring
Education
City University of New York-Hunter College
Control Data Institue
Field Engineering, Computer Engineering
Lasalle
Our Lady of Mount Carmel
Tarrant County College
Business, Psychology, Computer Science
AT&T Mobility January 2009 - Present
AT&T May 1996 - January 2009
AT&T March 1996 - May 1998
Bell Atlantic Nynex Mobile 1994 - 1996
Bell Atlantic Nynex Mobile 1994 - 1996
Bell Atlantic Nynex Mobile 1994 - 1996
MSC Tech Cellular One (SBMS) May 1992 - May 1994
Skills
VoIP, CCNA, SIP, Wireless Networking, Network Design, Network Architecture, Wireless, Switches, Network Engineering, Network Operations, IP, Cisco, Telecommunications, TCP/IP, SS7, Troubleshooting, GSM, Mobile, Integration, Telephony, Computer Network..., Mobile Devices, Cisco Technologies, Ethernet, RIP, ISDN, Network Administration, Routing, Networking, Security, VLAN
Education
City University of Seattle 2010 — 2012
Bachelor of Science, Computer Systems Networking, Graduated Summa Cum Laude
Johnson & Wales University 1992 — 1996
Associate of Science, Electronic Systems Technology
AT&T July 2014 - Present
Skills
Management, Customer Service, Sales, Sales Management, Team Building, Team Leadership
Education
City University of New York-John Jay College of Criminal Justice 2004 — 2008
Bachelor's degree, Criminal Justice
Ibope Mediafax 2007 - 2009
Citifinancial Consumer Finance 2000 - 2006
AT&T 1990 - 2000
Skills
Market Research, Marketing Communications, Brand Management, Cross-functional Team..., Integrated Marketing, Direct Marketing, Sales, Business Development, Leadership, Advertising, Market Planning, Media Planning, Strategic Planning, Marketing Management, Management, CRM, Sales Management, Product Development, Public Relations, Budgets, Training, Team Building, Marketing, Negotiation, P&L Management, Marketing Strategy, Coaching, Program Management, Project Planning, Change Management, Analysis, Online Advertising
Education
City University of New York-Herbert H. Lehman College 1985 — 1990
Bachelor of Arts (BA), BA in Psychology and Speech Therapy, Magna Cum Laude
ACADEMIA SANTA TERESITA 1972 — 1984
HIGH SCHOOL
Jackson Transport LLC July 2015 - Present
self employed consultant January 2013 - Present
Southern Season October 2014 - August 2015
AT&T 1991 - 2012
Skills
Payroll, Teamwork, Spreadsheets, Administrative..., Outlook, Data Entry, Office Management, Office Administration, Customer Service, Microsoft Office, Microsoft Excel, Invoicing, Telephone Skills, Access, Microsoft Word, Telecommunications, Customer Satisfaction, Administrative..., PowerPoint, Event Planning, Team Building, Human Resources, Event Management
Education
John Jay College of Criminal Justice
Lowe"s December 2013 - Present
Barrister Global Services Network January 2011 - Present
Tata Consultancy Services December 2012 - May 2013
AT&T July 2011 - June 2012
Impulse January 2011 - July 2011
Frontier Communications July 2010 - September 2010
CGS January 2008 - February 2009
COMPUSA 2005 - 2008
Sterling Grace Capital Management 2000 - 2002
USAF 1986 - 1994
Skills
Microsoft Servers, Red Hat Linux, Ubuntu, Microsoft Exchange, IIS, PeopleSoft, A+, Network Administration, Computer Hardware, Windows, Microsoft Office, Customer Satisfaction, Linux, Networking, Cloud Computing, System Administration, Help Desk Support, Troubleshooting, Social Media, Cisco Technologies, Databases, Software Documentation, Hardware, Telecommunications, Technical Recruiting, XP, SharePoint, VoIP, Windows Vista, VMware, Inventory Management, Firewalls, Virtualization, Windows 7, Technical Support, Servers, Customer Service, SQL, iPhone, TCP/IP, Network Security, Project Management, OS X, Microsoft Word, Antivirus, PHP, Microsoft Excel, iPhone Support, MySQL, VMware Server
Education
Saint Petersburgh Community College 2011 — 2013
Associate of Science (A.S.), Computer Systems Networking and Telecommunications
City University of New York-John Jay College of Criminal Justice 1994 — 1997
Bachelor of Applied Science (B.A.Sc.), Law, Magna Cum Laude GPA 3.8
AT&T February 2014 - Present
ARYZTA LLC October 2012 - October 2013
NCT July 2012 - December 2012
City of Chattanooga April 2011 - July 2012
Datacom January 2010 - April 2011
Aurora Loan Services 2008 - 2008
City and County of Denver 1998 - 2004
Skills
Active Directory, Optical Fiber, TCP/IP, Routing, Cabling, Microsoft Office, System Administration, Cisco Technologies, Customer Service, Software Installation, Nortel, Troubleshooting, VoIP, Telecommunications, Wireless Networking, Windows Server, Data Center, Routers, Wireless, Windows 7, Security, LAN-WAN, Disaster Recovery, Avaya IP Telephony, Avaya, Servers, Network Design, Network Administration, Switches, Management, CCNA, Telephony, Network Security, Operating Systems, Networking, VPN, WAN, Computer Hardware, Call Centers, Network Engineering, A+ Certified, Hardware, VMware, Help Desk Support, IP, Technical Support, DHCP, Cisco IOS, Computer Network..., Windows XP
Education
City University of Seattle 1988 — 1990
AS, General Studies
AT&T May 2008 - June 2012
BellSouth January 1996 - May 2008
Bell Laboratories March 1976 - April 1981
Skills
Telecommunications, Telephony, Data Center, Computer Network..., SDLC, SAS, SAS programming, COBOL, Assembler, Fortran, French, Haitian Creole, JCL, SQL, MVS, TSO, Problem Solving, Scripting, Macro, REXX, FTP, Compliance, SOX Compliancy, CPNI, Rumba, Databases, Software Development, Vendor Management, Software Project..., Program Management, Unix, System Deployment, Cross-functional Team...
Education
City University of New York-College of Staten Island 1976 — 1980
Bachelor of Science (BS), Mathematics and Computer Science
Lycee Antenor Firmin 1969 — 1972
Secondary School, math/Science
Wild Things Gifts and Estate Sales May 2011 - Present
EDS/Fiserv November 2000 - April 2003
EDP Contract Services December 1999 - November 2000
AT&T/IBM April 1997 - December 1999
AT&T April 1994 - April 1997
AT&T May 1991 - April 1994
IMI Systems, Inc. November 1990 - May 1991
Software Development Specialists March 1990 - November 1990
Empire Blue Cross Blue Shield September 1985 - March 1990
Skills
Customer Service, CRM, Programmers, Microsoft SQL Server, IBM Mainframe, Human Resources, SQL, Unix Operating Systems, Customer Satisfaction, Software Documentation, Microsoft Excel, Time Management, Unix, Technical Support, Process Improvement
Education
Hunter College
Bachelor's degree, Computer Science
AT&T March 2011 - Present
Skills
Customer Service, Direct Sales, Telecommunications, Social Networking, Sales Management, Team Leadership, Microsoft Word, Training, Account Management, Customer Satisfaction, Social Media, Sales
Education
City University of New York-Herbert H. Lehman College 2005 — 2009
BS, Psychology
FS MotorSport October 2014 - Present
AT&T August 1996 - February 2014
Hunter College September 1993 - June 1995
EHTP 1989 - 1991
EHTP 1989 - 1991
Skills
Routing, Unix Shell Scripting, Unix, VPN, Perl, SQL, Integration, Technical Support, Operating Systems, Windows, Networking, Database Administration, PHP, Visual Basic, Data Center, Software Development, Linux, Cisco Technologies, TCP/IP, Network Security, Network Administration, Routers, Public Speaking, Leadership, Telecommunications
Education
Hunter College 1988 — 1993
BA, Computer Science
Peace Communications April 2014 - Present
Plow, LLC September 2012 - April 2014
MacGage Solutions November 2010 - July 2012
In2 Networks July 2009 - September 2010
AT&T April 2008 - July 2009
Vision2venture LLC April 2007 - May 2008
XO Communications 2000 - 2007
Skills
Solution Selling, Strategic Partnerships, Cold Calling, Sales Process, Direct Sales, Salesforce.com, SaaS, Managed Services, B2B, Customer Retention, Sales Operations, Account Management, Business Development, New Business Development, Sales Presentations, CRM, Contract Negotiation, Ethernet, Sales Management, Cisco Technologies, Enterprise Software, Marketing Strategy, Channel, Wireless, Co-location, Cloud Computing, Management, Marketing, Lead Generation, Telecommunications, Team Leadership, Key Account Management, Sales, Selling, Unified Communications, Channel Partners, Budgets, VoIP, Product Management, Vendor Management, Professional Services, MPLS, Strategy, Start-ups, Call Centers, Data Center, Go-to-market Strategy, Mobile Devices, Executive Management, Product Marketing
Education
City University of New York-Hunter College 1980 — 1982
BT Americas April 2014 - Present
BT Americas February 2008 - April 2014
Broadview Networks 2003 - 2008
InfoHighway Communications 2000 - 2003
AT&T January 1999 - January 2000
Dow Jones Telerate March 1988 - January 1999
Skills
ITIL, Service Delivery, CRM, Process Improvement, Cross-functional Team..., Management, Change Management, Project Management, Networking, Switches, Leadership, Operations Management, Quality Assurance, Service Management, Testing, Incident Management, Project Portfolio..., Customer Satisfaction, Contract Negotiation, Analysis, Telecommunications, Vendor Management, Managed Services, VoIP, Cisco Technologies, Sla, MPLS, Outsourcing, IT Service Management, Cloud Computing, Integration, Professional Services, Data Center, Customer Service, WAN
Education
Wagner College 1997 — 1999
MBA, Business Adminsistration
City University of New York-College of Staten Island 1987 — 1991
BS, Accounting
AT&T May 1992 - Present
Skills
Unix, Databases, Software Development, Linux, Perl, TCP/IP, Solaris, Integration, Java, Shell Scripting, Unix Shell Scripting, System Architecture, C, Telecommunications, C++, Software Engineering, Python, Test Automation, VoIP, IP, Wireless
Education
City University of New York-College of Staten Island
B.S., Computer Science
SailTime New York March 2012 - Present
Harmonic Seas Charter Co. And Nautical School September 2008 - Present
US China Sailing Association July 2011 - Present
Manhattan Sailing School May 2008 - March 2012
Verizon Business August 2007 - January 2011
SnowBus October 1999 - October 2007
WinShuttle, Inc. September 2006 - September 2007
Lightstream Communications May 2006 - September 2006
Broadwing Communications April 2005 - May 2006
AT&T December 1999 - November 2004
Skills
Small Business, New Business Development, Sales Management, Team Building, Strategic Planning, Customer Relations, Marketing Strategy, Negotiation, Account Management, Coaching, Contract Negotiation, Online Marketing, Social Media, Public Speaking, Social Media Marketing, Problem Solving, Event Management, Team Leadership, Customer Service, Planning, Budgeting, B2B, Direct Sales, Advertising, Change Management, Telecommunications, Public Relations, Consultative Selling, Microsoft Office, Contract Negotiations, Excel, Cloud Computing, VoIP, Forecasting, Lead Generation, E-commerce, Sailing, Leadership, CRM, Marketing, Solution Selling, Start-ups, Management, Boating, Selling, Sales, Strategic Partnerships, Business Development, Strategy, Business Strategy
Education
City University of Seattle 2003 — 2007
BA, Business
The Boeing Company September 2007 - Present
SAIC May 2004 - May 2007
AT&T 2000 - 2001
Education
Edmonds Community College 2011 — 2012
ATA, Digital Forensics
City University of Seattle 2009 — 2009
CERT, Java Programming
Seattle Central College 2006 — 2007
CERT, Software Programming
Edmonds Community College 1993 — 1994
CERT, Applied Computer Science
AT&T July 1999 - March 2014
NCR Corporation June 1990 - July 1999
Skills
Network/Voice Analyst
Education
Devry Technical Institute 1988 — 1990
Associate's degree, Information Technology, 3.65
City University of New York-College of Staten Island 1985 — 1986
Electrical and Electronics Engineering
AT&T March 2012 - Present
T-Mobile October 2010 - December 2011
RadioShack April 2008 - October 2010
Skills
Microsoft Office, SSPS, upos, Telegence, torch, samson, MLA Style, APA
Education
City University of New York-Hunter College 2009 — 2012
Bachelor of Arts (BA), Psychology, 3.5
CUNY Bronx Community College 2007 — 2009
Associate of Arts (A.A.), Psychology, 3.8
New York City Police Department March 2015 - Present
Burlington Stores, Inc. January 2011 - Present
New York City Police Department March 2015 - March 2015
New York City Police Department October 2013 - March 2015
New York City Police Department November 2007 - October 2013
Burlington Stores, Inc. August 2004 - January 2011
New York City Police Department July 2002 - November 2007
AT&T June 1999 - June 2002
AT&T May 1997 - June 1999
Skills
Human Resources, Command, Customer Service, Management, Investigation, Surveillance, Microsoft Office, Private Investigations, Physical Security, Law Enforcement, Project Management, Microsoft Excel, Government, Interrogation, Training, Emergency Management, Public Speaking, Police, Criminal Investigations, Public Safety, Criminal Justice, Security Management, Firearms, Security Operations, Homeland Security, Team Building, Security, Research, Team Leadership, Microsoft Word, Policy, Internal Investigations, Counterterrorism, Patrol, Crime Prevention, Evidence, Crisis Management, Outlook, Operations Management, Executive Protection, Security Clearance, Fraud, Tactics, Corporate Security, Weapons, Strategic Planning, Supervisory Skills, Mentoring
Education
Excelsior College 2011 — 2013
Criminal Justice/Police Science
City University of New York-College of Staten Island 2000 — 2002
Business Finance
New York Institute of Technology 1992 — 1994
Electrical and Electronics Engineering
Wicklander & Zulawski
Basic course, Interview & Interrogation Techniques
Santander Bank, N.A. March 2015 - Present
AT&T February 2013 - March 2015
GNC August 2010 - February 2013
Bx Sports September 2006 - August 2010
Skills
Bookkeeping, Business Intelligence, Cash Handling, Conflict Resolution, Customer Relations, Inventory Management, Microsoft Office, Sales, Team Management, Customer Service, Management, Microsoft Excel, Microsoft Word, Store Management, Teamwork, Customer Satisfaction, Customer Experience, Customer Retention, Retail, PowerPoint, Retail Sales, Time Management, Sales Management, Team Leadership, Profit, Direct Sales, Sales Operations, Leadership, Inventory Control, Retail Banking, Banking, Loans, Outlook, Public Speaking
Education
City University of New York-Herbert H. Lehman College 2014 — 2018
Bachelor of Business Administration (B.B.A.), Accounting and Finance
Christopher Columbus Hs 2002 — 2006
Hs Diploma, General Studies
GoWireless, Inc. August 2015 - Present
Verizon July 2013 - Present
AT&T November 2011 - June 2013
Avalenti Fashions LLC September 2009 - November 2011
Verizon Wireless October 2007 - November 2011
JD Byrider June 2005 - October 2007
Skills
Sales, Sales Management, Sales Process, Management, Public Relations, Entrepreneurship, Customer Service, Creative Marketer, Political Science, Business Planning, Team Leadership, Leadership, Public Speaking, Customer Retention, Negotiation, Marketing Strategy, Technical Support, Troubleshooting, Training, Marketing, Retail, Team Building, Direct Sales, Sales Operations, Customer Satisfaction
Education
City University of New York-Hunter College 2015 — 2016
Bachelor's Degree, Political Science and Government
Cochise College 2013 — 2015
Associate's Degree, Political Science and Government, 3.2 GPA
Florida State College at Jacksonville 2004 — 2005
State Certified, Insurance
Saint Augustine High School 1999 — 2003
Honors
Thieme Publishers March 2011 - Present
Kforce Inc. September 2010 - March 2011
Warner Bros. Ent August 2007 - August 2010
Fiserv 2002 - 2007
Cablevision 2001 - 2002
Advanced Technology Solutions 1998 - 2001
Forefront, Inc. April 2000 - August 2000
Bell South 1999 - 2000
AT&T 1983 - 1998
Skills
Vendor, SDLC, Mentoring, Deployment, Vendor Management, Business Analysis, Application Development, Process Improvement, Business Management, Customer Relations, Vendor Relations, Planning, Software Implementation, Requirements Analysis, Business Intelligence, MS Project, Business Process, IT Management, Project Implementation, Software Project..., Budgeting, Project Planning, Budgets, Testing, Management, Customer Service, PMO, IT Strategy, PMP, Agile Project Management, Visio, Project Management, SharePoint, Requirements Gathering, Resource Management, Software Documentation, Business Process..., CRM, Program Management, Enterprise Architecture, Business Requirements, ITIL, Data Warehousing, ERP, Solution Architecture, Agile Methodologies, Business Process Design, IT Service Management, Governance, Service Delivery
Education
Saint John's University 1980 — 1985
CompSci, Computer Science
City University of New York-College of Staten Island
Associate of Arts and Sciences (AAS), Business Administration, Management and Operations
Moore Catholic HS
Florida Hospital April 2012 - Present
Florida Hospital January 2011 - June 2012
Florida Hospital February 2010 - January 2011
PMSI August 2009 - February 2010
AT&T May 2007 - August 2009
Vonage 2005 - 2007
Pfizer 2003 - 2005
Skills
Project Management, SDLC, MS Project, PMP, Software Documentation, Process Improvement, Vendor Management, PMO, Change Management, Project Portfolio..., Software Project..., Requirements Analysis, Business Analysis, Quality Assurance, Program Management, Technical Writing, Visio, Agile Methodologies, Databases, ITIL, Leadership, SQL, Enterprise Software, IT Management, SharePoint, Integration, Requirements Gathering, Business Intelligence, Business Process, Business Process..., Resource Management, Software Implementation, Systems Analysis, Agile Project Management, Cross-functional Team..., Disaster Recovery, IT Strategy, Healthcare Information..., EHR, Microsoft Project
Education
Keller Graduate School/DeVry University 2004 — 2006
MBA
City University of New York-College of Staten Island 1991 — 1997
Bachelor of Science
AT&T July 2010 - Present
AT&T February 2009 - June 2010
Assured Group Ltd. January 2007 - August 2008
Skills
Management, Service Delivery, Outsourcing, Networking, Customer Service, Telecommunications, IT Service Management, Team Leadership, Integration
Education
City University of Seattle 2008 — 2012
Bachelor's degree, Business Administration and Management, General
Flatbush YMCA September 2014 - Present
Junior Achievement of New York 2013 - 2014
AT&T April 2008 - July 2013
Skills
Community Outreach, Customer Satisfaction, Program Development, Nonprofits, Volunteer Management, Public Speaking, Sales, Customer Retention, Microsoft Office, Volunteering, Customer Service, Teamwork, Event Planning, Social Media, Adult CPR
Education
City University of New York-John Jay College of Criminal Justice 2009 — 2011
Masters in Public Administration, Inspector General-Program Evaluation, 3.41
Pace University-Pleasantville/Briarcliff Campus 2005 — 2008
Bachelor of Arts (B.A.), Political Science and Government
Living Word Christian Center/Bill Winston Ministries and Related Entities March 2007 - Present
AT&T October 2005 - January 2007
Southwestern Bell August 2002 - October 2005
Southwestern Bell January 2001 - August 2002
Southwestern Bell August 2000 - December 2000
Southwestern Bell March 1999 - August 2000
Ameritech June 1997 - March 1999
Skills
Strategic Planning, Vendor Management, Public Speaking, Customer Service, Team Building, Leadership, Management, Event Planning, Training, Nonprofits, Strategy, Marketing
Education
University of Wisconsin-Madison 1995 — 1997
MBA, Marketing
Hunter College 1990 — 1992
BA, Computer Science & Dance
AT&T March 2011 - Present
AT&T 2005 - 2010
AT&T 1999 - 2005
Education
City University of New York-Herbert H. Lehman College
BS, Computing & Management
Rutgers, The State University of New Jersey
MBA, Finance
AT&T October 2014 - Present
AT&T April 2014 - October 2014
AT&T January 2011 - April 2014
Mary Kay, Inc. October 2009 - February 2011
French American School of Puget Sound August 2010 - January 2011
Northshore School District September 2008 - August 2010
AT&T Mobility April 2006 - July 2007
Cingular Wireless November 2004 - April 2006
Cingular Wireless September 2003 - November 2004
AT&T Wireless December 2001 - September 2003
Skills
Management, Vendor Management, Troubleshooting, Software Documentation, Project Management, Telecommunications, Networking, Wireless Networking, Training, Wireless, Cellular Communications, Leadership, VoIP, Program Management, System Deployment, Databases
Education
City University of Seattle 2006 — 2008
Master, Teaching
Washington State University 1988 — 1993
Bachelor of Arts, English
Weill Cornell Medical College February 2015 - Present
New York Presbyterian Hospital February 2014 - August 2014
AT&T January 2009 - July 2012
Popular Community Bank June 2008 - January 2010
Skills
Healthcare, Microsoft Office, Hospitals, Customer Service, Microsoft Excel, Strategic Planning, Healthcare Management, Microsoft Word, Clinical Research, Project Management, PowerPoint, Public Speaking, Research, Healthcare Information..., Team Building, Management, Leadership, Social Media
Education
City University of New York-Herbert H. Lehman College 2010 — 2014
Bachelor's Degree, Health Services Administration
The Heritage school (H.S)
AT&T June 2014 - Present
Molina Healthcare April 2013 - May 2014
AT&T Mobility January 2012 - March 2013
T-Mobile April 2011 - August 2011
Amdocs April 2010 - December 2010
SIFE July 2009 - December 2009
Verizon Wireless April 2004 - June 2007
JPMorgan Chase July 2000 - February 2002
Wipro Infotech Ltd November 1998 - June 2000
Skills
Visio, MS Project, Rational Rose, Windows, Microsoft Office, Access, Web Applications, Pc Software, Software Development..., Business Process, Business Analysis, SharePoint, Requirements Analysis, SDLC, Vendor Management, Process Development, Process Improvement, Data Analysis, Quality Assurance, Business Intelligence, Program Management, Telecommunications, Enterprise Software, Strategy, Project Management, Software Documentation, Databases, Management, SQL, User Acceptance Testing, Oracle, Business Requirements, Analysis, Change Management, Software Project..., Microsoft Project
Education
City University of Seattle 2008 — 2009
MBA, Project Management
City University of Seattle 2008 — 2009
MBA; specialized, Project Management, Business Strategy and Applied Marketing
Mumbai University 1994 — 1998
BS, Physics
Baruch College - The Steven L. Newman Real Estate Institute, the Zicklin School of Business June 2011 - Present
Hispa.org 2007 - 2013
Challenge Training and Consulting May 2010 - May 2011
Medco November 2009 - April 2010
Coldwell Banker 2009 - 2010
Burgdorff ERA April 2005 - July 2009
Burgdorff Realtors ERA April 2005 - June 2009
Prudential Douglas Elliman July 2002 - April 2005
AT&T 2000 - 2004
R.W. Johnson & Johnson July 1997 - August 2000
Skills
Adobe e-Learning Suite, Rapid..., Apple Ibook Author Tool, Training & Development, Four Levels of..., Sales Training, Social Media, New Media, Networking Skills &..., Internet Web Development, Microsoft Office..., Presentation Skills, Customer Service, Real Estate Sales..., Contact Management, Microsoft Office, CANON 60D
Education
M.A.E.d., University of Phoenix 2009 — 2011
M.A.E.d, Adult Education & Training, Adult Education & Training
University of Phoenix 2009 — 2010
M.A.Ed., Adult Education & Training
City University of New York-Herbert H. Lehman College 1979 — 1984
B.A., Business Education
Morgan Stanley April 2012 - Present
Barclays Capital September 2007 - April 2012
Bloomberg June 1996 - September 2007
VIACOM January 1996 - June 1996
Sysfim March 1994 - December 1995
AT&T April 1993 - March 1994
IBM January 1991 - December 1991
Advanced Data Management Solutions March 1988 - January 1991
Skills
Fixed Income, Risk Management, Trading Systems, Capital Markets, Equities, Electronic Trading, Databases, Investment Banking, Equity Derivatives, Trading, SDLC, Derivatives, Market Data, Commodity, Business Analysis
Education
Columbia University in the City of New York 2011 — 2013
MA, Mathematics of Finance
State University of New York at Stony Brook 2004 — 2009
PhD, Electrical & Computer Engineering
New York Institute of Technology 2000 — 2002
M.S., Electrical & Computer Engineering
City University of New York-College of Staten Island 1992 — 1996
B.S., Computer Science & Engineering
The Institute of Science & Technology 1987 — 1990
B.S., Computer Science
Carlson Wagonlit Travel February 2004 - Present
Found President/CEO May 1995 - Present
AT&T November 1999 - February 2005
Skills
PowerPoint, Project Management, Microsoft Office, Sales Management, Telecommunications, Event Management, Customer Service, Contract Negotiation, Negotiation, Sales, Hotels, Travel Management, Account Management
Education
University of Phoenix 2012 — 2015
Master's degree, Industrial and Organizational Psychology
John Jay College of Criminal Justice 1982 — 1984
Associate of Arts (AA), Industrial and Organizational Psychology
Real Soft, Inc. November 2010 - March 2012
ProcureStaff August 1996 - December 2003
Lucent Technologies 1996 - 2000
Telcordia (formerly Bellcore) September 1986 - May 1996
AT&T 1980 - 1984
Skills
Social Media, Sourcing, Recruiting, Technical Recruiting, Talent Acquisition, Applicant Tracking..., Temporary Staffing, Account Management, Outsourcing, Business Development, Staff Augmentation, RPO, Program Management, Internet Recruiting, Training, Vendor Management, Strategic Partnerships, Consulting, Contract Recruitment, Networking, Staffing Services, Leadership, Screening, Negotiation, Temporary Placement, Resource Management, Benefits Negotiation, Executive Search, CRM, Screening Resumes, Strategic Sourcing, Talent Management, Human Resources, Onboarding, Permanent Placement
Education
City University of New York-College of Staten Island 1981 — 1983
Business
AT&T May 2015 - Present
Stratcom LLC July 2013 - Present
Verizon Digital Media Services 2015 - May 2015
SunGard Availability Services June 2012 - June 2013
T-Mobile USA, Inc. November 2007 - June 2012
Stratcom LLC July 2006 - November 2007
iPass, Inc. March 2005 - June 2006
Microsoft March 2003 - December 2004
Genuity 2000 - 2003
GTE Service Corporation 1998 - 2000
Skills
Strategic Partnerships, Product Management, Go-to-market Strategy, Strategy, Telecommunications, SaaS, Cloud Computing, Mobile Devices, Leadership, Business Strategy, Program Management, Solution Selling, Business Development, Strategic Planning, Channel Partners, New Business Development, Entrepreneurship, Wireless, Team Building, Managed Services, Selling, Vendor Management, Account Management, Marketing Management, VoIP, Mobile Technology, Product Development, Contract Negotiation, Sales Management, Team Leadership, Unified Communications, Mobile Applications, Cross-functional Team..., Direct Sales, Partner Management, Product Marketing, IP, Professional Services, CRM, B2B, Enterprise Software, Start-ups, Channel, Competitive Analysis, Business Planning, Negotiation, Strategic Alliances, Cisco Technologies, Business Analysis, Project Management
Education
City University of Seattle 1996 — 2004
BS, Business Administration - General Management
ECTS
Advanced Electronics, Analog and Digital Electronics
International Association for Radio, Telecommunications and Electromagnetics
Certified Engineer, Radio and Telecommunications
AT&T Mobility September 2012 - Present
AT&T June 2007 - September 2012
AT&T May 2007 - June 2007
AT&T May 2003 - May 2006
AT&T February 2001 - May 2003
Skills
Forecasting, Project Management, Microsoft Excel, Data Modeling, Liasoning, Collaborative Leadership, Collaborative Problem..., Standardization, Executive-level..., User Documentation, Process Flow..., Six Sigma Green Belt, Reporting & Analysis, Leadership, Management, Process Improvement, Analysis, Call Centers, Training, Telecommunications, Customer Experience, Troubleshooting, Customer Service, Team Leadership, Customer Satisfaction, Microsoft Office, SharePoint, Vendor Management, Capacity Planning, Presentations, Executive Presentation..., Six Sigma
Education
City University of Seattle 2013 — 2016
B.A. Management
St. Louis Community College 2000 — 2012
Associates Degree, General Studies
Sanofi February 2013 - December 2013
Weight Watchers May 2012 - December 2012
vzw September 2010 - September 2011
Scholastic, Inc October 2005 - February 2009
AT&T October 1999 - October 2005
AT&T September 1997 - October 1999
Equitable Life Assurance Society March 1996 - September 1997
Education
Stevens Institute of Technology 2003 — 2004
certificate, Project Management
Stevens Institute of Technology 2000 — 2004
MS, Management
City University of New York-John Jay College of Criminal Justice 1991 — 1996
BS, Legal Study
NYU
Paralegal, Paralegal
Raritan, Inc May 2004 - Present
Raritan Computer Inc May 2004 - Present
Raritan Computers May 2004 - Present
Startech 2001 - 2004
AT&T 1998 - 2001
Reserve Management Corp 1998 - 1999
Philips Consumer Communications, Piscataway NJ September 1997 - November 1998
AT&T Bell Laboratories 1987 - 1997
Singer Kearfott 1983 - 1987
Skills
Subversion, TCP/IP, Linux, CVS, Software Development, Agile Methodologies, SNMP, Data Center, Cloud Computing, Enterprise Software, Java, PostgreSQL, XML, Software Project..., Unix, Telecommunications, Eclipse, Integration, Product Management
Education
City University of New York-College of Staten Island 1985 — 1988
MS, Computer Science
City University of New York-College of Staten Island 1978 — 1983
BS, Computer Science
Innovative Communication Concepts July 2007 - Present
NYC Department of Education September 2005 - June 2007
Expanets November 2000 - February 2005
Lucent Technologies January 1990 - November 2000
AT&T December 1984 - March 1990
Skills
Data Center, Call Centers, MPLS, VoIP, Telephony, Telecommunications, Avaya, IP, Management, Project Management, Unified Communications, Managed Services, Account Management, SIP, WAN
Education
City University of New York-Hunter College 1973 — 1975
Business Management
Clissold Park School 1965 — 1969
CSE
Nyack College
bachelor of Science, Organizational Leadership
AT&T Project ManagerTCG/ATT1998 - 2007
Skills
Telecommunications, Cross-functional Team..., VoIP, Wireless, Vendor Management, Process Improvement, Project Management, Managed Services, Program Management
Education
City University of New York-College of Staten Island 1987 — 1993
ba, drama
AT&T May 2001 - February 2007
AT&T May 1996 - April 2001
Education
St. John's University, The Peter J. Tobin College of Business 1990 — 1995
MBA, Finance
City University of New York-College of Staten Island 1983 — 1988
BS, Economics
AT&T January 2000 - Present
Contractor June 1997 - January 2000
Education
City University of New York-Herbert H. Lehman College 1986 — 1992
Verizon Business Account ManagerAT&T1999 - 2005
AT&T 1999 - 2005
Skills
CRM, Cloud Computing, Data Center, Managed Services, Professional Services, Management, SaaS, Sales, Solution Selling, Selling, Unified Communications, Enterprise Software, MPLS, Salesforce.com, Co-location, Wireless
Education
City University of New York-John Jay College of Criminal Justice 1978 — 1982
AT&T February 1998 - Present
Skills
Internal Controls, Telecommunications, Call Center, Sarbanes-Oxley Act, Finance, Auditing, Program Management, Cross-functional Team..., Process Improvement, Project Management, Call Centers, Visio, Business Process..., Change Management, Analysis, Team Leadership, Business Analysis, Risk Management, Enterprise Risk...
Education
City University of New York-John Jay College of Criminal Justice 1995 — 1998
MPA, Public Administration Inspection and Oversight
The College of New Jersey 1993 — 1995
Bachelor of Science (B.S.), Criminal Justice and Corrections
Cruise Planners May 2003 - Present
AT&T September 2012 - Present
Tekmark Global Solutions 2011 - August 2012
Revolutionary Video Marketing, LLC December 2007 - June 2012
Revolutionary Video Marketing, LLC January 2008 - January 2012
Lucent Technologies / Alcatel - Lucent January 2005 - December 2007
Alcatel-Lucent October 2000 - December 2007
Lucent Technologies 2000 - 2007
Alcatel-Lucent (Lucent Technologies) 2000 - 2007
AT&T January 1995 - October 2000
Skills
Unix, Integration, Testing, Quality Assurance, Project Management, Software Development, Program Management, Management, VoIP, Team Leadership, Telecommunications, Networking, Team Building, Cruises, Operating Systems, Entrepreneurship, Training, CRM, Leadership, Small Business, Vendor Management, Customer Satisfaction, Sales, Marketing
Education
City University of New York-College of Staten Island 1981 — 1987
City University of New York-College of Staten Island 1981 — 1987
a Bachelor of Science Degree, Computer Science
Michelin August 2006 - Present
Verizon Telecom January 2005 - August 2006
AT&T June 2000 - January 2005
Skills
Process Improvement, Continuous Improvement, Electronics, Quality Management, Lean Manufacturing, Microsoft Office, Microsoft Excel, Microsoft Word, Engineering, Troubleshooting, Operations Management, Team Leadership, Manufacturing, Cross-functional Team..., Project Management, Automotive, Kaizen, Six Sigma, Root Cause Analysis, Negotiation
Education
City University of New York-College of Staten Island 2002 — 2006
Bachelor of Applied Science (BASc), Physics, Cum Laude
doTERRA 2012 - Present
doTERRA 2012 - 2014
IBM Global Services January 2006 - March 2012
IBM July 2000 - March 2012
I.B.M. 2000 - 2012
IBM Global Services January 2003 - January 2004
AT&T/IBM Global Services January 2000 - January 2004
IBM Global Services January 2000 - January 2003
AT&T January 1978 - January 2000
AT&T 1978 - 2000
Skills
PMP, PMO, Agile Project Management, Testing, Business Analysis, Integration, IT Management, Software Development, Release Management, Service Delivery, SDLC, Global Delivery, Resource Management, Software Project..., Requirements Analysis, MS Project, Program Management, Project Delivery, ITIL, Vendor Management, Telecommunications, Enterprise Architecture, IT Strategy, Project Portfolio..., Project Management, IT Outsourcing, Outsourcing, Management, Operating Systems, Unix, Information Technology, Solution Architecture, Databases, Visio, IT Service Management, Business Process, Business Process..., Systems Analysis, Business Requirements, Agile Methodologies, SOA, CMMI, Requirements Gathering, Scrum, Business Intelligence, PMI, System Deployment
Education
City University of New York-Herbert H. Lehman College 1970 — 1974
BS, Mathematics
Herbert H. Lehman College, City University of New York 1970 — 1974
Bachelor of Arts, Mathematics
Avaya May 2013 - Present
Avaya March 2011 - May 2013
Avaya October 2010 - March 2011
Avaya October 2008 - September 2010
Alcatel-Lucent 2006 - 2007
Lucent Technologies 2002 - 2007
Lucent Technologies, Inc June 1999 - June 2002
Lucent Technologies, Inc. August 1996 - June 1999
AT&T May 1984 - August 1996
NYC Criminal Justice Agency November 1978 - May 1984
Skills
Telecommunications, Vendor Management, Managed Services, Avaya, Project Management, Integration, Program Management, Cloud Computing, Outsourcing, Supply Chain, ITIL, Disaster Recovery, Data Center, Information Technology, Management, Avaya Technologies, Cross-functional Team..., IT Strategy, Process Improvement
Education
Stevens Institute of Technology 2004 — 2007
Master of Science in Telecommunications Management, Computer Systems Networking and Telecommunications, 50% completed
Kean University 1989 — 1991
Master of Science, Management Systems Analysis
City University of New York-John Jay College of Criminal Justice 1975 — 1979
Bachelor of Science, Criminal Justice
AT&T February 2009 - Present
AT&T Towers February 2007 - February 2009
AT&T Mobility February 2004 - May 2007
AT&T Mobility March 2003 - February 2004
AT&T Mobility February 2001 - March 2003
Skills
Forecasting, Financial Analysis, Financial Modeling, Variance Analysis, Telecommunications, Capital Budgeting, Wireless, Cellular Communications, Process Improvement, Strategic Planning, Analysis, Business Analysis, Access, Vendor Management, Cross-functional Team..., GSM, Budgets, Program Management, Mobile Devices, Financial Reporting, LTE, Product Management, Project Planning, Project Management
Education
City University of Seattle 2002 — 2006
MBA, General Management
University of Washington, Michael G. Foster School of Business 1983 — 1987
B.A., Finance/Operations Management
New Indian School 1976 — 1983
Matriculation, Mathematics and Computer Science
MetLife January 2001 - Present
TD Waterhouse July 2000 - January 2001
Datanomics Consulting (within ATT) March 1999 - July 2000
ATT January 1989 - March 1999
ATT January 1982 - January 1989
Education
City University of New York-Hunter College 1973 — 1977
S3 Tech Solutions, LLC September 2009 - Present
Allied Digital Services limited, February 2005 - March 2009
En Pointe Technologies August 1998 - June 2005
AT&T August 1990 - October 1998
Skills
Cloud Computing, Vendor Management, Leadership, CRM, Strategy, Business Analysis, IT Management, Customer Satisfaction, Team Leadership, Information Technology, Solution Selling, IT Service Management, Service Delivery, Telecommunications, IT Strategy, Management, ITIL, Outsourcing, Managed Services, Data Center, Integration, PMP, Program Management, Project Management, Process Improvement, Consulting, Strategic Planning
Education
City University of New York-John Jay College of Criminal Justice 1983 — 1986
AT&T April 2015 - Present
AT&T August 2011 - April 2015
AT&T Mobility July 2008 - August 2011
AT&T Mobility September 2005 - July 2008
Skills
Microsoft Access, Microsoft Office, Hyperion Interactive..., Hyperion Financial..., Oracle Database, Oracle Reports, Large Scale System..., Mergers & Acquisitions, Project Management, Performance Motivation, Increase Productivity, Financial Accounting, Auditing, Planning Budgeting &..., Team Motivation, Financial Analysis, Financial Statement..., Financial Variance..., Biblical Teaching
Education
City University of New York-Hunter College 1987 — 1991
Bachelor’s Degree, Accounting
Georgia State University - J. Mack Robinson College of Business 2005 — 2008
MBA, Concentration in Marketing
AT&T July 2011 - Present
Skills
Telecommunications, Wireless, MPLS, IP, Vendor Management, VoIP, Frame Relay, Managed Services, WAN, Call Center, Cisco Technologies, Cross-functional Team..., Unified Communications, LAN-WAN, Network Engineering, Data Center, Process Improvement, Project Management, Troubleshooting, Ethernet, Computer Network..., Network Design, Network Architecture, Routers, Integration, Call Centers
Education
C.U.N.Y - Lehman College
Bachelor of Arts (B.A.), Accounting and business practice/Computer Application
City University of New York-Herbert H. Lehman College
Bachelor of Arts (B.A.), Accounting and Business/Management/Computer Applications
AT&T October 2013 - Present
US Army Reserves June 2007 - August 2013
US Army November 2003 - June 2007
Skills
Security, Security Operations, Personal Protection, Protection, Leadership, Combat, Tactics, Security Clearance, Force Protection, Intelligence, Weapons, Weapons Training, Counterterrorism
Education
City University of New York-John Jay College of Criminal Justice 2011 — 2012
International Criminal Justice, none
Rockland Community College 2008 — 2008
AA, Criminal Justice
AT&T June 2012 - Present
AT&T November 2010 - May 2012
AT&T October 2006 - May 2012
One Communications July 2005 - September 2006
LCI International 1998 - 2001
Skills
Sales Management
Education
Pace University-Pleasantville/Briarcliff Campus 2013 — 2015
Bachelor’s Degree, Professional Technology with Telecommunications Concentration, 3.8
City University of New York-Herbert H. Lehman College
BS, Computing and Management
Atris, Inc June 2004 - Present
NTG Telecommunications January 1984 - May 2004
AT&T September 1967 - December 1983
Skills
Telecommunications, Strategic Planning, New Business Development, Sales Management, Team Building, Product Development, Product Management, Business Strategy, VoIP, Managed Services, Cloud Computing, Contract Negotiation, Strategic Partnerships, Direct Sales, Account Management, Business Development, Marketing, Negotiation, Start-ups, Sales
Education
Wharton School, University of Pennsylvania 1972 — 1974
Executive Management, Business Administration and Management, General
Temple University 1965 — 1967
Master of Arts (M.A.)
City University of New York-Hunter College 1960 — 1963
Bachelor of Arts (B.A.), Political Science and Government
Guoxin Lucent Technologies Network Technologies Co., Ltd. November 2000 - May 2001
Alcatel-Lucent August 1998 - October 2000
AT&T September 1995 - June 1998
Education
City University of New York-College of Staten Island
Edward Mone Consulting LLC 2011 - Present
Stony Brook University 2006 - Present
Hofstra University 2008 - 2010
CA Technologies December 2002 - 2010
Cablevision 1999 - 2002
Booz Allen Hamilton 1998 - 1999
AT&T 1982 - 1998
Skills
Career Development, Organizational..., Performance Management, Organizational..., Leadership Development, Human Resources, Succession Planning, Leadership, Instructional Design, Coaching, Recruiting, Employee Relations, Talent Management, Staff Development, Executive Coaching, Training, Deferred Compensation, Employee Engagement, Career Counseling, MBTI, Workshop Facilitation, Program Management, Strategy, Employee Benefits, Resume Writing, Conflict Resolution, Onboarding, Employee Training, Interviews, Personnel Management, Training Delivery, Adult Education, Consulting, 360 Feedback, Organizational Design, Talent Acquisition, Executive Development, Culture Change, Emotional Intelligence, Change Management, E-Learning
Education
City University of New York-Hunter College
BA, Economics and Psychology
City University of New York-Hunter College
MA, Counseling Psychology
Teachers College of Columbia University
A.B.D., Former Doctoral Candidate
Verizon Wireless October 2011 - Present
STI Prepaid February 2006 - February 2011
AT&T 2008 - 2009
Skills
Telecommunications, Managed Services, VoIP, Wireless, T1, Frame Relay, IP, WAN, Call Center, Solution Selling, Telephony, Cisco Technologies, Account Management
Education
City University of New York-College of Staten Island
Bachelor's degree, Economics
DeVry University
Associate of Science (A.S.), Telecommunications Management
AT&T Director - IT Disaster RecoveryAT&T Wireless - CingularOctober 2000 - December 2007
The Boeing Company March 1979 - October 2000
Skills
Data Center, Disaster Recovery, IT Service Management, Information Technology, Program Management, Vendor Management, Business Continuity, IT Strategy, Integration, Security, Strategy, Project Planning, IT Management, Process Improvement
Education
City University of Seattle 1992 — 1995
MBA, Business - Managerial Leadership
City University of Seattle 1990 — 1992
BA, Business Administration
Kearny High School
Avaya November 2013 - Present
Avaya 2013 - 2015
Avaya 2013 - 2015
AT&T January 2009 - November 2012
xo communications 2004 - 2006
Skills
VoIP, Telecommunications, Direct Sales, Wireless Services, MPLS, Sales Management, Managed Services, Account Management, Unified Communications, Wireless, Consultative Selling, Solution Selling, Contract Negotiation, IP, PBX, Team Building, Negotiation, Channel, ATM, Marketing Strategy, Business Strategy, New Business Development, CRM, Strategic Partnerships, Sales
Education
City University of New York-Herbert H. Lehman College
JP Morgan Chase August 2007 - Present
Intercontinental Exchange(ICE) January 2005 - April 2007
AIG September 2003 - August 2004
Computer Sciences Corporation April 1999 - July 2003
AT&T June 1996 - April 1999
Skills
User Acceptance Testing, Analysis, Requirements Gathering, SDLC
Education
City University of New York-Hunter College 1993 — 1996
B.A., Computer Science
Integra Telecom July 2004 - Present
QWEST COMMUNICATIONS CORP 2003 - 2004
Valley-Tel 2001 - 2002
AT&T September 2000 - August 2001
IKON Office Solutions 1990 - 2000
Automated Office Systems 1986 - 1990
Automated Office Systems 1983 - 1986
Skills
Telecommunications, Managed Services, Telephony, VoIP, T1, Broadband, Call Centers, Co-location, Call Center, Unified Communications, MPLS, IP, WAN, Management, Customer Retention, DSL, Contact Center..., Training, Direct Sales, Solution Selling, Ethernet, SIP Trunking, Team Leadership, KPI Reports, Team Motivation, Cross-functional Team...
Education
City University of Seattle
Bachelor of Business Administration (BBA), Telecommunications Management
Vision Tutoring 2009 - Present
Archdiocese of Atlanta July 2006 - Present
Self 2002 - Present
DeKalb County School System September 2002 - May 2007
AT&T July 1978 - October 2001
Skills
Strategic Planning, Microsoft Office, Volunteer Management, Social Media, Teaching, Customer Service, Leadership Development, Event Planning, Editing, SDLC, Nonprofits, Community Outreach, Telecommunications, Research, Public Speaking, Fundraising, Management, Microsoft Word
Education
City University of New York-Herbert H. Lehman College 1974 — 1978
B.A., Mathematics
College of Staten Island, City University of New York August 2007 - Present
Science Educational Resources September 2011 - Present
Iona College July 2012 - Present
St. Saviours High School 2012 - 2013
St. John Villa Academy High School April 2002 - August 2011
AT&T July 1999 - March 2002
Countess Moore High School February 1995 - August 1995
Skills
Teaching, Research, Microsoft Office, Public Speaking, Science, Writing, PowerPoint, Strategic Planning, Science Education, Curriculum Design, Curriculum Development, Classroom Instruction, Customer Relations, Editing, Mathematics, Non-profits, Problem Solving, Physics, Life Sciences, Chemistry, Analysis, Educational Technology, Tutoring, K-12, Teacher Training, Customer Service, Team Building, Coaching, Administration, Statistics, Higher Education, Public Relations, Technical Writing, Lecturing, Nonprofits, Environmental Science, Community Outreach, Program Development, Classroom, Management, Leadership
Education
City University of New York-College of Staten Island 2005 — 2013
Master of Science (MSc), Environmental Science
Stevens Institute of Technology 1999 — 2002
Masters Certificate, Project Management
Polytechnic University 1975 — 1975
Bachelor of Science (B.S.), Metallurgical Engineering
AT&T June 2007 - Present
Education
City University of New York-Hunter College 1988 — 1992
Bachelor of Arts (B.A.), Communication and Media Studies
HHCS February 2012 - Present
Columbia University October 2011 - June 2013
AT&T June 2008 - December 2011
Skills
Customer Service, Microsoft Office, PowerPoint, Microsoft Word, Leadership, Customer Satisfaction, Team Leadership, Public Speaking, Telecommunications, Strategic Planning, Direct Sales, Account Management, Wireless, Training, Healthcare, Sales Operations, Customer Experience, Networking, Teamwork, Mobile Devices, Data Entry, Team Building, Sales, Outlook, Microsoft Excel
Education
Columbia University in the City of New York 2011 — 2013
Licentiate degree in Radiologic Technology, Radiologic Technology/Science - Radiographer
City University of New York-Herbert H. Lehman College
Lowe's Home Improvement 2011 - 2012
S.R.Handy Helpers LLC 2005 - 2009
ULTRA PRO Consultants 2000 - 2001
AT&T 1968 - 2000
Education
City University of New York-College of Staten Island
Bachelor of Arts (BA), Political Science and Government
AT&T January 2011 - Present
Ackerman Security Systems May 1996 - January 2012
AT&T February 1992 - March 1996
Skills
Notary Public, Customer Satisfaction, Management, Training, Leadership, Program Management, Recruiting, Customer Service, Telecommunications, Microsoft Word, Process Improvement, Sales, Call Centers, Operations Management, Call Center, Team Leadership, Microsoft Office, Microsoft Excel, Project Management, Security, Team Building
Education
Hunter College 1985 — 1989
Bachelor of Business Administration (B.B.A.), Business Administration
AT&T May 2013 - Present
Education
City University of New York-Herbert H. Lehman College 2010 — 2011
Accounting
AT&T June 2014 - Present
Verizon Wireless September 2008 - May 2014
U.S. Cellular April 2002 - September 2008
Alcatel-Lucent August 2000 - March 2002
Sprint June 1998 - July 2000
Qualcomm January 1998 - June 1998
Alcatel-Lucent October 1996 - January 1998
Nortel Networks November 1994 - October 1996
Cellular One\Western Wireless October 1992 - November 1994
ARCO September 1990 - July 1991
Skills
CDMA, RF, 4G, RF Engineering, EVDO, LTE, Cellular Communications, Wireless, UMTS, 3G, GSM, Microwave, WiMAX, WCDMA, RF design, HSPA, Network Optimization, Antennas, Actix, Telecommunications, Mobile Communications, RF Design
Education
City University of Seattle 2005 — 2007
Master of Business Administration (M.B.A.), Telcommunications & Technology Management, Magna Cum Laude
Franklin Covey 2006 — 2006
Certificate, Project Management
US Army Missile & Munitions School, Aberdeen Proving Grounds, MD 1994 — 1994
Ordnance Officer Advance Course MOS (91B), Advanced Logistics/Command Preparation, Honor Graduate
US Army Missile & Munitions School, Redstone Arsenal, AL 1991 — 1991
Ordinance Officer Basic Course MOS (91C/B), Maintnenace & Logistics for Electronic & Missile Systems, Distinguished Honor Graduate
Minnesota State University, Mankato 1986 — 1990
Bachelor of Science (BS), Electrical and Electronics Engineering, Cum Laude
US Army Military Intelligence School, Ft. Devens, MA 1983 — 1984
Electronic Warfare Technician MOS (33S), Electronic & Communication Systems Maintenance, Graduate
CSC July 2007 - Present
AT&T September 1997 - July 2007
Port Authority of NY and NJ March 1991 - September 1997
Skills
PL/1, COBOL, Microfocus Cobol, JCL, IBM Mainframe, CLIST, IMS, DB2, VSAM, SDSF, IBM Utilities, SAS, Lotus Notes, ISPF, Fileaid, Panvelet, CCF, Window...
Education
City University of New York-College of Staten Island 1985 — 1988
Bachelor of Science (B.S.), Computer Science
John Wiley & Sons January 2013 - Present
Vonage May 2012 - December 2012
JP Morgan Chase March 2006 - May 2012
Digital Processing Systems [Client AVIS] February 2002 - March 2006
Part Miner April 2000 - June 2001
AT&T April 2000 - June 2001
Paine Webber May 1998 - January 1999
Skills
Test Planning, Testing, Manual Testing, Quality Assurance, Data Warehousing, Business Analysis, Telecommunications, Test Cases, Project Management, Management, Requirements Analysis, Databases, SQL, Integration
Education
Hunter College 1995 — 1998
Bachelor of Arts (B.A.), Computer Science
D+H February 2014 - Present
Staples Advantage June 2012 - October 2013
RiverStyx Internet Company September 2010 - May 2011
Coit Cleaning & Restoration Services July 2006 - March 2009
CIBC National Collections August 2005 - April 2006
AT&T Wireless January 1995 - January 2004
AT&T 1990 - 1994
Skills
Coaching, Mentoring, Quality Assurance, Call Center, Customer Service, Customer Relations, Team Building, Performance Management, Problem Solving, Team Leadership, Customer Satisfaction, Team Management, Interviewing, Supervisory Skills, Documentation, Word, PowerPoint, Call Centers, Vendor Management, Management, Software Documentation, Budgets, Interviews, Process Improvement, Hiring, Leadership, Human Resources, Customer Experience, Operations Management, Account Management
Education
City University of New York-Herbert H. Lehman College
B.A, Communications
AT&T February 1978 - May 2012
Education
City University of Seattle 1991 — 1995
Bachelor of Applied Science (B.A.Sc.), Computer Systems Networking and Telecommunications
AT&T January 1981 - Present
Skills
Telecommunications, VoIP, Ethernet, Managed Services, Frame Relay, Computer Network..., WAN, Call Center, Telephony, Unified Communications, IT Service Management, Network Design, LAN-WAN, MPLS, IP, Vendor Management, Call Centers
Education
TCI 1978 — 1980
AOS, Electronic Engineering Technology
City University of New York-Herbert H. Lehman College 1975 — 1977
Associate Degree, Liberal Art
Maybury Douglas Associates, Inc. July 1998 - Present
Maybury Enterprises December 1990 - July 1998
AT&T January 1977 - December 1990
Education
John Jay College of Criminal Justice 1972 — 1976
Bachelor of Science (B.S.), Criminal Justice
American Express June 2012 - March 2015
Capital One June 2011 - June 2012
Citi December 2010 - June 2011
AAA Central Penn November 2008 - December 2010
Verizon Wireless March 2006 - September 2008
AT&T August 2003 - March 2006
Exel April 2000 - August 2003
Carlisle Tire and Weels April 1998 - April 2000
Skills
Banking, Risk Management, Credit Cards, Management, Financial Risk, Financial Services, Finance, Payments, Analysis, Fraud, Sales, Anti Money Laundering, Customer Service, Mortgage Lending, Due Diligence, Call Centers, Mergers & Acquisitions
Education
City University of New York-John Jay College of Criminal Justice 2007 — 2017
Bachelor’s Degree, Criminal Justice and Corrections
HACC, Central Pennsylvania's Community College 1999 — 2001
Associate’s Degree, Criminal Justice/Law Enforcement Administration
City of New York, Department of Homeless Services August 2014 - Present
AT&T September 2010 - August 2014
BestBuy May 2006 - May 2011
Skills
Sales, Securities, Telecommunications, Technology, Management, Networking, Wireless, Call Centers, Managed Services, Customer Retention, Direct Sales, Solution Selling, Customer Satisfaction, Customer Experience, Sales Process, Sales Operations, Selling, T1, Telephony, Mobile Devices, Account Management, Unified Communications, Business, Customer Service, Microsoft Office, Software Installation, Training
Education
John Jay College of Criminal Justice 2006 — 2010
Bachelor of Arts (B.A.), Criminal Justice/Police Science
NONe Sales AssociateAT&TNovember 2010 - May 2012
AT&T 2010 - 2012
Education
John Jay College of Criminal Justice 2004 — 2007
Criminal Justice/Police Science
AT&T 2007 - Present
AT&T 2002 - 2007
AT&T 2000 - 2002
AT&T 1996 - 2000
AT&T 1987 - 1995
Skills
Project Management, Management
Education
City University of Seattle 1983 — 1987
Bachelor of Science (B.S.), Business Administration
Harris Corporation February 2005 - Present
AT&T 1973 - 2005
Education
City University of Seattle
Daytona State College