Experience
Dash35   June 2014 - Present
AT&T; Mobility   October 2009 - June 2014
AT&T;  October 2009 - May 2014
Pet Product Mall   July 2004 - September 2010
Chrysler Group LLC  February 1998 - July 2008
Wabash National  February 1996 - February 1998
Heilig-Meyer Furniture   April 1994 - February 1996
Rent to Own   April 1992 - April 1994
F.A. Wilhelm Construction Company   April 1990 - April 1992
US Army  February 1987 - March 1990

Skills
Team Leadership, Customer Service, Windows, Sales, Teaching, Marketing, Research, Microsoft Office, Trust, Integrity, Leadership, Communication Skills, Management, Sales Management, Organizational..., Sales Process, Global Mobility, Global Marketing, Military Operations, Military Experience, Computers, Direct Sales, Mobile Devices, Mobile Technology, Apple OS, Google Analytics, Computer Network..., Sales Operations, Customer Satisfaction, Wireless, Human Resources, Customer Retention, Training, Time Management, Team Building, Customer Experience, Website Promotion, Negotiation, Future Trends, E-business Consulting

Education
Indiana University-Purdue University at Indianapolis
Building Construction Technology

Marion Community Schools Tucker Career & Technology
Machine Tool Technology/Machinist

University of Maryland University College
Windows based operations and computer science

Experience
AT&T;  August 2011 - November 2013
St. Joseph's Hospital and Medical Center   September 2010 - June 2012
The Finish Line  November 2010 - August 2011
AT&T; Mobility   April 2009 - August 2010

Skills
DSL, Call Centers, Telecommunications, Customer Experience, Broadband, Troubleshooting, Customer Satisfaction, Wireless Networking, Ethernet, Wireless, Technical Support, Customer Service, Network Security, Management, Leadership, Team Building, Team Leadership, Strategic Planning, Microsoft Office, Training, Public Speaking, Marketing, Social Media

Education
Regency Beauty Institute-Pasadena   2014 — 2014
Cosmetologists, Salon/Beauty Salon Management/Manager

Blue Cliff College-Gulfport   2006 — 2007
Massage Therapy/Therapeutic Massage

Gulfport high school   1996 — 2001

Experience
MTN Satellite Communications  October 2013 - Present
MTN Satellite Communications  February 2011 - Present
NII Holdings, Inc.   May 2010 - November 2010
Onixstar, LLC   2008 - 2010
On-Waves Ehf.   2008 - 2008
AT&T; Mobility   2006 - 2008
MTN - Maritime Telecommunications Network, a Seamobile Company   2000 - 2006
TIM Maxitel   1997 - 2000

Skills
Roaming, Change Management, Wireless, UMTS, Telecommunications, RFP, Billing Systems, Cellular Communications

Education
Northwestern University - Kellogg School of Management   2012 — 2012
Executive Scholars Program, Technology and Operations

Massachusetts Institute of Technology - Sloan School of Management   2006 — 2006
Operations Management

Nova Southeastern University   2001 — 2003
MBA, Business Admin

Universidade Salvador   1994 — 1998
B.S. Computer Science, Computer Science / Systems Analysis

Experience
iSoftStone North America  August 2015 - Present
Radius Inc. - mobile/cloud/data solutions   January 2013 - August 2015
iSoftStone  March 2012 - January 2013
AT&T;  April 2011 - March 2012
Urban Forest Nursery, Inc.   February 2009 - March 2011
AT&T; Mobility   2007 - 2009
Cingular Wireless  June 2005 - January 2007
AT&T; Wireless/Cingular Wireless   November 2003 - May 2005
AT&T; Wireless  April 2000 - October 2003
AT&T; Wireless  December 1999 - March 2000

Skills
Program Management, Performance Management, Wireless, Vendor Management, Telecommunications, Mobile Devices, Product Management, Mobile Technology, Cross-functional Team..., SDLC, Mobile Applications, Cloud Computing, Project Management, Product Marketing, Process Improvement, Release Management, Go-to-market Strategy, Requirements Analysis, Product Lifecycle..., Software Project..., Strategy, Enterprise Software, PMO, Integration, Software Development, CRM, Testing, Management, Quality Assurance, Leadership, Business Development

Education
City University (BD)   2001 — 2004
MBA, Information Systems

Washington State University   1993 — 1997
BA, Business

Mount Vernon High School

Experience
HIERARCHY GROUP   March 2015 - Present
Zero Khaos Consulting, LLC   March 2011 - Present
ZeroKhaos   January 2011 - Present
Summit Group, LLC  December 2011 - November 2012
AT&T; Mobility   March 2011 - December 2011
Big Red Rooster  July 2010 - March 2011
The Jones Group  January 2008 - April 2009
Schawk! (fomerly Ambrosi)   2006 - January 2008
Benchmark Brands  2004 - 2005
MacConsultant   2001 - 2004

Skills
Workflow Management, Operations Management, Production Management, Advertising, Creative Development, Print Production, Direct Mail, Production, Microsoft Office, Adobe Acrobat, Mac, Budgeting, Team Building, Outlook, Photography, Workamajig software, Clients and Profits..., Creative Direction, Multi-channel Retail, Project Management, Strategic Sourcing, Print, Art Direction, Budgets, Management, Leadership, Account Management, Production Managment, Adobe Creative Suite, Marketing, Packaging, Email Marketing, Retail, Trade Shows, Training, Program Management, Brand Development, Blogging, Pre-press, Strategic Planning

Education
Art Institute of Fort Lauderdale   1984 — 1986
Associate's Degree, Photography/Design

Florida State University College of Medicine   1982 — 1984
Bachelor's Degree, Nursing

Universität Konstanz, Baden-Württemberg, Germany   1982 — 1983
Foreign Exchange Student

Experience
AT&T; Mobility   October 2013 - Present
AT&T; Mobility   January 2006 - October 2013

Education
Tyumen State University of Architecture and Civil Engineering
Master of Economics and Management, Business/Managerial Economics

Experience
Mutual Health Services  April 2014 - Present
AT&T;  January 2014 - March 2014
AT&T;  January 2013 - March 2014
AT&T;  March 2012 - December 2013
AT&T;  January 2010 - December 2012
AT&T; Mobility   October 2006 - December 2009
SBC  November 2004 - September 2006
Ameritech  July 1999 - October 2004

Skills
Call Center, Employee Benefits, Employee Engagement, Telecommunications, Wireless, Account Management, Contract Management, Customer Satisfaction, Training, Telephony, Change Management, Team Building, Negotiation, Broadband, Customer Experience, Team Leadership, Sales Process, Leadership, Management, Customer Retention, Sales Operations, Customer Service, Sales, Program Management, Vendor Management, Project Management, Strategic Planning, Sales Management, Recruiting, Coaching, Solution Selling, Non-profits, Call Centers, Cold Calling, Salesforce.com, Direct Sales, Mobile Devices, Business Development, Strategy, Networking, Selling, VoIP, Performance Management, Strategic Partnerships, Managed Services, Nonprofits, CRM, Employee Relations, Time Management, New Business Development

Education
Boston College   2013 — 2018
Corporate citizenship certificate program

Weatherhead School of Management at Case Western Reserve University   2014 — 2016
Master's Degree, Master of Science in Management-Healthcare

Weatherhead School of Management at Case Western Reserve University   2010 — 2012
Master's Degree, Master of Science in Positive Organization Development & Change (MPOD)

Weatherhead School of Management at Case Western Reserve University   2010 — 2012
Certificate in Developing Leadership Through Emotional Intelligence

Ashridge Business School   2011 — 2011

Katholieke Universiteit Brussel   2011 — 2011

Baldwin Wallace University   2009 — 2010
Project Management

Baldwin Wallace University   1996 — 2009
Bachelor of Business Administration (BBA)

Tiffin University   1995 — 1995
Business Administration and Management, General

North Olmsted High School

Experience
CHICKS in YOUR SHIRT   July 2013 - Present
Verizon Wireless- A Wireless   October 2013 - August 2015
AT&T; Mobility   April 2012 - September 2013
Sprint Nextel  October 2010 - April 2012
Fossil  June 2009 - October 2010
Target  June 2008 - March 2010

Skills
Store Management, Merchandising, Retail, Visual Merchandising, Customer Experience, Customer Satisfaction, Inventory Management, Customer Service, Sales, Direct Sales, Sales Operations, Marketing, Business Development, Finance, Retail Sales, Sales Process, Loss Prevention, Product Knowledge, Cold Calling, Selling, Customer Retention, Account Management, Strategy, Sales Management, Leadership, Team Building, Management

Education
Valencia College   2009 — 2013
A.A., Business Marketing Management

Technical Education Center-Osceola   2006 — 2008
General Studies

Experience
Get Your Sport On, Inc.   2014 - June 2014
Plumbing Doctors, Inc   May 2002 - June 2014
Eden Day Spa  2010 - 2013
AT&T; Mobility   1988 - 2008

Skills
Esthetician, Account Management, QuickBooks, Integrity, Well-organized, Life & Variable..., Business Owner, Sales Driven, Building Relationships, Training, Sales, Leadership, Management, Customer Service, Direct Sales, Lead Generation, New Business Development, Sales Operations, Sales Management, Strategy, Marketing Strategy, Marketing, Strategic Planning, Team Building

Education
American Institute
Esthetician License

Coconut Creek High School
High School Diploma

Experience
AccentCare Home Health  July 2011 - Present
Union Bank  April 2010 - July 2011
Bank of America  September 2009 - April 2010
AT&T; Mobility   November 2007 - September 2009
ADP TotalSource  April 2003 - November 2005
Sprint  February 2001 - September 2003

Skills
CompTIA A+ Certification, MCSE 2003, Microsoft Excel, C++, Visual Basic, Microsoft Word, AS400 system, Amdocs Clarify, OASIS, Public Speaking, Customer Service, Microsoft Office, PowerPoint, Access, Process Improvement, Account Management, Coaching, Team Building, Outlook, Recruiting, Strategic Planning, Invoicing, Payroll, Human Resources, Management, Leadership, Training, Call Centers, Healthcare, Customer Satisfaction, Team Leadership, Software Documentation, Data Entry, Budgets, Employee Relations, System Administration, Sales

Education
Everest College-Ontario Metro   2006 — 2007
Associate of Arts (A.A.), Criminal Justice/Police Science, 4

PCI College   1999 — 2000
Associate of Science (A.S.), Computer Engineering

Santa Ana College   1987 — 1990
Associate's degree, Computer Science

Experience
F5 Networks / Contract   January 2015 - July 2015
CDK Digitial Automotive Marketing   May 2012 - January 2015
Starbucks  January 2012 - August 2012
Univar  July 2011 - September 2011
AT&T; Mobility   November 2010 - August 2011
Providence Health & Services  September 2008 - November 2010
Food Services of America  September 2007 - September 2008
Intrepid  September 2004 - March 2007
Safeco  2007 - 2007
UnitedHealth Group  April 2002 - June 2004

Skills
Captivate, ADDIE, Instructor-led Training, E-learning, Lectora, Instructional Design, WBT, ILT, Job Aids, Web-based Training, Needs Analysis, Blended Learning, Learning Management, E-learning Development, Online Training, SnagIt, Training Delivery, Adult Education, Software Training, Technical Training, Distance Learning, Blended Learning..., Instructional Technology, Leadership Development, Hands-on Training, E-Learning, Technical Writing, Employee Training, SharePoint, Training, Learning Management..., Project Management, Curriculum Design, Workshop Facilitation, Software Documentation, Visio, Multimedia, Organizational..., Camtasia, Dreamweaver, Curriculum Development, Performance Consulting, Webinars, Performance Improvement, Storyboarding, Organizational Learning, Content Development, Leadership, Content Management, Technical Documentation

Education
University of Nevada-Las Vegas   1980 — 1984
Business Administration

Nevada Career Institute   1978 — 1979
Certificate of Completion, Computer/Information Technology Administration and Management

Experience
Best Buy  January 2011 - Present
Best Buy  September 2013 - May 2014
Best Buy  July 2013 - September 2013
Best Buy  September 2010 - January 2011
CUSOFT Informática Inc.   April 2009 - December 2009
Claro Puerto Rico  July 2006 - April 2009
AT&T; Mobility   August 2008 - February 2009

Skills
Learning Quickly, Learn New Software..., Eagerness to Learn, Microsoft Office, Windows, Android, Visual Basic, Computer Repair, Computer Hardware..., Smartphones, Tablets, Leadership, Team Building, Work Under Minimal..., High Pressure..., Redaction, Spanish-English, Customer Service, Customer Retention, Customer Oriented, Interpersonal Skill, Information Technology, Windows XP Pro

Education
Colegio Universitario de San Juan   2009 — 2014
Bachelor's Degree, Information Technology

Instituto Tecnologico de Puerto Rico-Recinto de San Juan   2005 — 2007
Associate's Degree, Information Technology

Escuela Superior Manuel Ramos Hernandez   2002 — 2005
High School, High School Diploma

Experience
It Works Global  March 2015 - Present
Coronado High School  September 2014 - Present
Sams Club  January 2013 - June 2014
AT&T; Mobility   September 2010 - April 2012
Verizon Wireless  2012 - 2012
South Central Wisconsin Christian Knights   June 2005 - August 2010

Skills
Customer Service, Management, Training, Marketing, Retail Sales, Graphic Design, Coaching, Fundraising, Youth Development, Youth Ministry, Sales, Sales Management, Team Building, Leadership Development, Teamwork, Inventory Management, Advertising, Public Speaking, Nonprofits, Retail, Teaching, Time Management, Store Management, Merchandising, Employee Training, Hiring, Visual Merchandising, Cold Calling, Mobile Devices

Education
The Art Center Design College-Tucson   1997 — 2002
Bachelor of Fine Arts (BFA), Graphic Design and Marketing

Experience
CenturyLink  January 2013 - Present
Krispy Kreme Corp   November 2011 - Present
GameStop  September 2011 - Present
YUM! Corp   January 2006 - Present
GameStop  September 2011 - March 2012
AT&T; Mobility   January 2009 - January 2011

Skills
Management experience..., Computer training using..., IT knowledge at..., Extensive customer...

Education
ITT Technical Institute-Johnson City   2010 — 2013
Networking Systems Administrator, Information Technology, 3.0

Happy Valley High School   1993 — 2007
General Education, General Education, 3.2

Happy Valley High School
High School Diploma

ITT Technical Institute
Associate of Science, Computer Network Systems

Experience
AT&T; Mobility   August 2011 - Present
The Commercial Appeal  September 2009 - July 2011
Tangles Hair Studio   August 2010 - March 2011
Benefit Cosmetics  2008 - May 2009
Reverie Fine Linens and Down   February 2003 - July 2006
Brooks Law Office  April 2005 - March 2006

Education
White Station High School   1997 — 2001

Plaza Beauty School

The University of Memphis
Business, Sales and Marketing

Experience
Love's Travel Stops  April 2015 - Present
Sprint Nextel  June 2011 - December 2014
AT&T; Mobility   January 2004 - September 2009

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, CBIS, Amdocs Clarify, IEX Total View, Lync, Windows, Windows 7, Windows Vista, Android, Call Centers, Management, Networking, Public Speaking, Troubleshooting

Education
ITT Technical Institute-Oklahoma City
Network and System Administration/Administrator

Experience
T-Mobile  April 2015 - Present
AT&T; Mobility   August 2014 - Present
Ericsson  February 2012 - Present
du  2009 - 2010
AT&T;  May 2008 - November 2009
Ericsson  August 2008 - May 2009
Ericsson NDI team Nigeria   April 2008 - August 2008
Ericsson  August 2007 - March 2008

Skills
GSM, RAN, UTRAN, 3G, LTE, RNC, Open Source Software, HSPA, Wireless, Networking, WCDMA

Education
Jami'at Al-Ulum wa Al-Tiknolojia Al-Urdunia   1997 — 2003
bachlores, electronic and telecom engineering, computer engineering

Jordan University of Science and Technology
Bachelor degree; Bachelor degree, Electronics & Communication engineering; Computer engineering

Jordan University of Science and Technology
High School Diploma. Graduated, Electronics & Communication engineering

Experience
AT&T; Mobility   July 2010 - Present

Skills
Customer Service, Customer Satisfaction, Direct Sales, Telecommunications, Mobile Devices, Teaching

Education
Rudae's School of Beauty Culture-Kokomo   2003 — 2004
Cosmetologist, Cosmetology, Barber/Styling, and Nail Instructor

Experience
AT&T;  July 2014 - Present
Ericsson USA  February 2013 - July 2014
AT&T; Mobility   August 2012 - March 2013
TELKOMSEL  March 2012 - August 2012
Ericsson - USA  April 2011 - January 2012
Telecom Technology Services, Inc.   December 2010 - April 2011
Ericsson Indonesia  January 2007 - November 2010
PT. Ericsson Indonesia  January 2007 - November 2010
PT. XL Axiata Tbk  February 2005 - December 2006

Skills
2G, GSM, 3G, UMTS, WCDMA, Network Optimization, RAN, LTE, TEMS, RNC, BSS, Telecommunications, HSPA, RF, Drive Test, MapInfo, Negotiation, HSDPA, Cellular Communications, Radio, Network Performance, RF Engineering, IP, Optimization, Radio Network Planning, Actix, Atoll, TEMS Investigation, Moshell, Performance Tuning, UTRAN, Data Analysis, Microsoft Office, Asset, UMTS Troubleshooting, GSM troubleshooting, Aquisition, TEMS discovery, VoLTE

Education
   2006 — 2008
Bachelor, Electro Telecommunication

STT TELKOM Bandung   1998 — 2002
DIPLOMA, Electro Telecommunication

Experience
Customer Focused Strategies   2015 - Present
AT&T; Digital Life  January 2012 - June 2013
AT&T; Mobility   January 2008 - December 2011
AT&T; Mobility   February 2005 - December 2007
AT&T; Mobility   February 2003 - January 2005
Cingular Wireless  December 2001 - January 2003
BCP Telecomunicacoes / Bellsouth International   April 1998 - April 2001

Skills
Cross-functional Team..., Strategic Partnerships, Telecommunication..., Project Management, Strategy, Product Management, Pricing, Marketing, Telecommunications, Product Marketing, Leadership, Wireless, Product Lifecycle..., Account Management, Mobile Devices, Team Building, Product Development, Market Analysis, Business Development, Management

Education
Fundação Getúlio Vargas   1999 — 2000
Master of Business Administration (M.B.A.), Marketing

Universitat de Barcelona   1996 — 1997
Master's Degree, Foreign Trade

Universidade de Pernambuco   1992 — 1996
College, Business Administration

Experience
Cognizant  April 2015 - Present
AT&T; Mobility   April 2013 - April 2015
Mphasis  May 2012 - April 2013
IBM  September 2009 - April 2012
Satyam Computer Services, India   April 2006 - September 2009

Skills
Manugistics, Supply Chain, Requirements Analysis, PL/SQL, ERP, Pre-sales, Unix Shell Scripting, Oracle, Software Project..., JDA, SDLC, Unix, Business Process, Business Intelligence, Requirements Gathering, Oracle Applications, Business Analysis, Shell Scripting, Solution Architecture

Education
Rajasthan Vidyapeeth   2004 — 2005
B.Tech, Computers

Experience
Verizon Wireless  May 2015 - Present
Ericsson  May 2013 - April 2015
Ericsson  April 2011 - April 2013
AT&T; Mobility   June 2010 - April 2011
T-Mobile WCDMA Project   August 2009 - June 2010
DePaul University  September 2008 - June 2009
DePaul University  2008 - 2009
TNS/GEM/T-Mobile   September 2007 - October 2007
TNS/GEM-NSN   July 2007 - September 2007
TNS/GEM/T-Mobile   March 2007 - September 2007

Skills
Mentum Planet, TEMS Investigation, Capesso for Planet, Compass Site Systems, Siterra, Altaro ACP, GPS Logger, Location Client, HTML + CSS, XML, SIP, RIP, BGP, PSTN, LTE, UMTS, TCP/IP, UDP, MapInfo, Google Earth, Plumbing Design, Planning, Visual Basic, TEMS Discovery, Microsoft Street and..., Atoll, GSM, CDMA, GPS, Network Optimization, Project Planning, 3G, RF, RF Engineering, HTML, 2G, 4G, WiMAX, WCDMA, Telecommunications, RF design, Wireless, Networking, RF Design

Education
DePaul University   2008 — 2009
MS, Telecommunication Systems

Western Michigan University   2002 — 2006
Bachelors, Telecommunication Systems

The University of Lahore   2000 — 2001

Experience
T-Mobile  November 2011 - Present
T-Mobile  August 2010 - November 2011
T-Mobile  March 2008 - July 2010
AT&T; Mobility   June 2006 - March 2008
Cingular Wireless  May 2005 - June 2006
AT&T; Wireless Multi-Media Group (MMS)   March 2004 - April 2005
AT&T; Wireless  July 2001 - February 2004
AT&T; Mobility   January 2000 - June 2001
AT&T; Mobility   January 1997 - January 2000

Skills
Mobile Devices, Product Management, Product Marketing, Customer Experience, Go-to-market Strategy, Cross-functional Team..., Telecommunications, Competitive Analysis, Wireless, E-commerce, Strategic Partnerships, Mobile Commerce, Analytics, Marketing Strategy, Vendor Management, Digital Marketing, Mobile Technology, Mobile Applications, Strategy, Web Analytics, Integrated Marketing, Product Development, Mobile Marketing, Marketing, Mobile Internet, Multi-channel Marketing, Sales, CRM, Start-ups, Pricing, Segmentation, B2B, Customer Retention, Lead Generation, Customer Acquisition, Strategic Planning, Business Development, Salesforce.com, P&L; Management, Product Launch, Marketing Management, Online Marketing, Direct Marketing, Sales Operations, SaaS, Digital Strategy, Solution Selling, Web Strategy

Education
Katholieke Hogeschool Leuven   1990 — 1993
Leuven, Belgium

Seattle Pacific University - School of Business and Economics
MBA, Masters of Business Administration

Experience
Apple Honda  June 2013 - Present
Lattuca's Sub Bar   July 2010 - June 2013
AT&T; Mobility   December 2007 - October 2010

Skills
Customer Retention, Inventory Management, Customer Service, Retail, Sales Management, Sales Operations, Team Building, Training, Direct Sales, Account Management, Management, Cold Calling, Recruiting, Business Development, Employee Training, Teamwork, Sales Process, Selling, Customer Experience, Call Centers

Education
Empire Beauty School-York   1999 — 2000
Sate issued Nail Technician License, Nail Technician/Specialist and Manicurist

York Catholic High School   1994 — 1998
High School Diploma, General Studies

Experience
AT&T; Mobility   2010 - Present
Alltel  October 2006 - October 2010
T.N.S.   April 2003 - October 2006
Nortel Networks  March 2001 - March 2003
Telemig Celular   January 1998 - February 2001

Education
Centro Federal de Educação Tecnológica de Minas Gerais   1992 — 1997

Experience
Healthcare Management Administrators Inc   January 2010 - January 2011
Healthcare Management Administrators  2010 - 2011
AT&T; Mobility   January 2006 - January 2008
Dollar Tree Inc  January 2004 - January 2006
Verizon Northwest NBSWG   January 1999 - January 2002

Skills
•More than 10 years..., •Experience in filing,..., •Experience training...

Education
Everest College-Everett   2009 — 2010
Associate of Arts and Sciences (AAS) equivilent, Medical Insurance Specialist/Medical Biller

Everest College

Everett Community College

Experience
AT&T; Mobility   January 2011 - December 2014
AT&T; Mobility   August 2006 - 2011
Cingular Wireless  2001 - 2006
Cingular Wireless  1999 - 2001
Bellsouth Mobility  August 1997 - 1999

Skills
Strategy Development, Curriculum Development, Employee Relations, Sales Management, Workforce Planning, Sales Operations, Labor Relations, Human Resources, Staff Development, Temporary Staffing, Staffing Services, Project Management, Union Relations, Internal Investigations, Strategy, Performance Management, Training Facilitation, Management, Retail, Team Building, Cross-functional Team..., Coaching, Sales, Strategic Planning, Team Leadership, Mobile Devices, Product Marketing, Leadership, Customer Satisfaction, Telecommunications, Direct Sales, Organizational..., Account Management, Employee Training, Customer Service, B2B, Customer Retention, Interviews, Solution Selling, Hiring, Customer Experience

Education
Bournemouth University
Bachelor of Arts, Architectural Arts

The Arts Institute at Bournemouth

Experience
MAC Cosmetics  March 2015 - Present
Foreveruntamed Makeup & Hair Artistry   2008 - Present
LA Boxing Franchise Corporation  June 2012 - September 2014
loanDepot  November 2013 - April 2014
Americash Mortgage  March 2013 - June 2013
Blo Out Lounge   January 2011 - June 2012
24 Hour Fitness  December 2010 - April 2011
MAC Cosmetics Nordstrom   April 2009 - August 2009
AT&T; Mobility   November 2005 - July 2007

Skills
Makeup Artistry, Special Effects Makeup, Hair Cutting, Updos, Personal Training, Cosmetology, Outlook Express, Microsoft Excel, Microsoft Office 2008..., Microsoft Windows 98, Telephone Skills, Customer Service, Customer Satisfaction, Leadership, Sales, Training, Management, Sales Management, Cross-functional Team..., Merchandising, Fashion, Outlook, Trade Shows, Marketing, Retail, Cold Calling, Event Planning, Social Media Marketing, Facebook, Customer Experience, Customer Retention, Coaching, Recruiting, Microsoft Word, Fitness, PowerPoint, Public Speaking, Advertising, Social Media, Online Marketing, Team Leadership, Direct Sales, Finance, Social Networking, Time Management, Microsoft Office, New Business Development, Negotiation, Budgets, Mortgage Lending

Education
Irvine Valley College   2010 — 2012
Associate's degree, Business Administration, Management and Operations

Paul Mitchell the School-San Diego   2008 — 2009
Cosmetology, Cosmetology

Experience
Gartner  June 2015 - Present
AT&T;  October 2013 - May 2015
AT&T; Mobility   July 2011 - October 2013
AT&T; Mobility   October 2008 - June 2011
AT&T; Mobility   December 2006 - September 2008

Skills
Wireless, Telecommunications, Direct Sales, Solution Selling, Mobile Devices, Account Management, Sales Operations, Sales Management, Sales Process, Customer Retention, Cold Calling, Sales, Customer Satisfaction, Cellular Communications, Customer Experience, Managed Services, Salesforce.com, Retail, Strategic Partnerships, Sales Presentations, Vendor Management, Team Leadership, Key Account Management, Management, Team Building, Leadership, Coaching, Selling

Education
Florida Christian University   2010 — 2014
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services

Experience
AT&T; Mobility   April 2005 - December 2014
AT&T; Mobility (formerly Cingular Wireless)   January 2002 - March 2005
AT&T; Mobility (formerly Pacific Bell Wireless)   January 1999 - December 2001
Meris Laboratories  March 1996 - December 1998
Meris Laboratories  May 1993 - February 1996

Skills
Microsoft Office, Microsoft Excel, Management, PowerPoint, Account Reconciliation, Accounts Payable, Microsoft Word, Research, LTE, Mobile Devices, Project Management, Fixed Assets, Payroll Processing, Physical Audit Inventory, Variance Analysis, Process Improvement, Sarbanes-Oxley Act, Data Entry, Inventory Management, Team Leadership, Oracle, Training, Telecommunications

Education
Saint Louis College -City of San Fernando
Bachelor's Degree, Accounting

Experience
Mocca Cosmetics Llc   January 2015 - Present
AT&T; Mobility   August 2013 - Present
AT&T; Mobility   December 2006 - August 2013

Skills
Telecommunications, Team Leadership, Team Building, Wireless, VoIP, Product Marketing, Customer Service, Product Management, Leadership, Telephony, Customer Retention, Mobile Devices, Direct Sales, Solution Selling, Customer Satisfaction, Public Speaking, Microsoft Office, Strategic Planning, Process Improvement, Training, Sales, Microsoft Word, Microsoft Excel, Leadership Development, Analysis, Sales Operations, Coaching, PowerPoint, Marketing, Social Media, Sales Process, Sales Management, Customer Experience

Education
Amridge University   2015 — 2018
Master of Arts (MA), Professional Counseling

University of Phoenix   2009 — 2011
Master of Business Administration (MBA), Accounting

Southeastern Louisiana University   2001 — 2004
Bachelor of Arts (BA), Psychology

Experience
Spring Mobile  January 2015 - Present
Mobile King   I take care of our customers. They want to have someone that they can trust and I am that person. I help them learn their device, explain their bills and sell them equipment and plans that help benefit them.Retail Store ManagerMobile KingMay 2013 - December 2014
AT&T; Mobility   November 2009 - March 2011
Centennial Wireless  May 2008 - November 2009

Skills
Sales, Customer Service, 10 Key, Account Management, Tablet PC, Smartphones, People Skills, Wireless, Social Networking, Networking, Multi Tasking, Building Relationships, Entrepreneurship, Sales Management, Leadership, Coaching, Customer Satisfaction, Management, Inventory Management, Recruiting, Team Leadership, Time Management, Customer Retention, Microsoft Office, Business Development, Merchandising, B2B, Direct Sales, Training, Sales Operations, Retail, Marketing, Small Business, Advertising

Education
Ravenscroft Beauty College   2006 — 2008
Barbering/Barber

Snider High School   1997 — 2000

Experience
Aya Healthcare  August 2015 - Present
Paycom  August 2014 - August 2015
AT&T; Mobility   May 2012 - September 2014
Government Seminars, inc.   2011 - 2014
Alta Solutions   February 2012 - May 2012
Del mar Fairgrounds  February 2012 - May 2012
Del Mar Fairgrounds  February 2011 - July 2011
Apple/Volt   January 2010 - December 2010
PR Video   2007 - 2009
Pat and Oscar's  May 2008 - December 2008

Skills
Account Management, Sales, Brand Development, Needs Analysis, Client Rapport, Marketing Strategy, Outside Sales, Social Media Marketing, Marketing, Territory Management, Sales Operations, Microsoft Office, Public Relations, Graphic Design, Advertising, PowerPoint, Adobe Creative Suite, Microsoft Word, Customer Service, Social Networking, Apple iWork, Photoshop, Marketing Communications, Retail, Google Analytics, Digital Marketing, Public Speaking, Outlook, Time Management, Illustrator, Team Leadership, Press Releases, Email Marketing, Facebook, Online Marketing, Event Planning, Sales Management, Marketing Management, Adobe Illustrator, Cold Calling, Closing Abilities, Project Management, Territory Account..., SPSS, Exceeding Quotas

Education
University of San Diego   2007 — 2011
Bachelor of Business Administration, Marketing

Camera Obscura, School of Art: Tel Aviv, Israel
Graphic Design, Photography

American Business School Paris
Business, French

Experience
TeleVox Software  March 2015 - Present
DS Graphics  January 2005 - Present
The SSI Group, Inc.   November 2012 - March 2015
Shogun MMA Studio   May 2011 - September 2013
Anytime Fitness  August 2011 - November 2012
ITT Technical Institute of Mobile   June 2011 - December 2011
Omni Health & Fitness   April 2010 - June 2011
AT&T; Mobility   June 2007 - September 2009

Skills
Android, iPhone, Blackberry, Windows Mobile, Adobe Creative Suite, Computers, Fitness Training, Fitness Consulting, Fitness Instruction, Visual Arts, Graphic Design

Education
ITT Technical Institute   2009 — 2011
Associates, Visual Communications

University of South Alabama   2004 — 2009
Visual Arts

ITT Technical Institute-Mobile
Computer Science, Computer Programming, Specific Applications

Experience
Victory Inspection Company   May 2015 - Present
Best Buy  October 2014 - Present
Automotive Quality & Logistics Inc. (AQL-Inc)   October 2011 - March 2014
Xerox  October 2008 - January 2010
Brevard Comedy Productions   October 2007 - January 2008
AT&T; Mobility   June 2005 - February 2007
ACCENT Marketing  August 2004 - October 2005
Galls  June 2001 - August 2002
Good Vibrations Coffee Shop   January 1997 - June 1997

Skills
Telephone Skills, Mac OS X, Windows 7, Customer Service, Research, Outlook, Microsoft Office, Word, PowerPoint, Excel, Customer Relations, Problem Solving, Team Building, Customer Satisfaction, Negotiation, Public Speaking, Troubleshooting, Coaching, Documentation, Planning, Writing, Quality Assurance, Windows, Call Center, Logistics, Social Media, Marketing Strategy, Training, Team Leadership, Project Management, Change Management, Data Analysis, Workshop Facilitation, Event Planning, Data Entry, Social Media Marketing, Public Relations, Business Strategy, Microsoft Excel, Microsoft Word, Call Centers, Inventory Management, Human Resources, Process Improvement, Leadership, Operations Management, Account Management, Continuous Improvement, Management, Access

Education
Bluegrass Community and Technical College
Business Management and Marketing

Morehead State University   1996 — 1997
Theatre/Theater

Clear Creek Baptist Bible College   1997 — 2000
Christian Ministry

Experience
Southeast Missouri Hospital  April 2014 - Present
Breakaway Advertising   2011 - 2014
Anderson Broadcasting  May 2012 - October 2013
AT&T; Mobility   August 2009 - November 2011
The Tennessean  November 2007 - August 2009
Withers Broadcasting  February 2007 - November 2007
Southeast Missouri Hospital  2002 - 2007

Skills
Sales, Marketing, Advertising, Mobile Technology, Social Media, Small Business, Brand Development, Customer Service, Microsoft Office, Event Planning, Event Management, Graphic Design, Web Analytics, Marketing Communications, Social Networking, Facebook, Social Media Marketing, Online Marketing, Hotels, Drinking Water, B2B, Direct Sales, Public Relations

Education
Southeast Missouri Hospital College of Nursing and Health Sciences   2014 — 2016
RN

Southeast Missouri State University   2002 — 2006
BS, Business Administration

Experience
Hampton Inn Austin South   September 2013 - Present
SelectCare Benefits Network   April 2012 - April 2013
Aerotek Professional Services  October 2011 - April 2012
AT&T; Mobility   March 2010 - February 2011
Hampton Inn/Airport   January 2010 - March 2010
LaQuinta Inn & Suites – Mt. Pleasant   March 2009 - December 2009
Comfort Inn  September 2008 - March 2009

Skills
Microsoft Excel, Microsoft Word, Microsoft Office, Training, Customer Service, PowerPoint, Customer Satisfaction, Troubleshooting, Event Planning, Account Management, Public Speaking, Administrative..., Public Relations, Facebook, SAP, Fundraising, Hospitality, Inventory Management, Outlook, Call Centers, Sales, Social Media

Education
Northeast Texas Community College   2006 — 2009
Associate of Science (A.S.), General Studies

Rich Mountain Community College

Experience
MedEvolve  October 2012 - Present
AT&T; Mobility   2009 - 2010
Oshman's Sporting Goods  January 1990 - January 1992

Skills
CPT, Medical Records, Customer Service, EHR, HIPAA, HCPCS, Medical Terminology, Medical Coding, NextGen, ICD-9-CM, OSHA Certified, Orthopedic, Medical Billing, Microsoft Word, Microsoft Excel, Dependable Team Player, Detailed Organization, Time Management, EPM, Microsoft Office 2007, Outlook, Medisoft, Problem Solving, Call Center, Multi Tasking, Anatomy and Physiology, Email, RCM, Invoicing, Telephone Skills, Call Centers

Education
Remington College   2011 — 2012

Remington College-Little Rock Campus   2010 — 2011
medical billing and coding

Experience
AT&T; Mobility   1999 - Present
Billingsley Company  1995 - 1998

Skills
Customer Service, Outlook, Project Management, Telecommunications, Account Management, Accounting, Payroll, Web Content, Event Management, Executive Level..., Vendor Management, Salesforce.com, Call Centers, Microsoft Office, Team Leadership, Hardware, Customer Satisfaction, Leadership, Technical Support, Program Management, Access, Networking, Team Building, Mobile Devices

Education
Troy University
Associate of Science in General Education, Psychology

Troy University Atlanta

Experience
Walker Consulting - Marketing/Business Credit   October 2014 - Present
Trends Strategy & Development Group Inc.   April 2010 - April 2013
AT&T; Mobility   April 2007 - April 2008
Celluphone  April 2006 - April 2007
AT&T;  April 2003 - April 2006
Alltel Wireless  April 1999 - April 2003

Skills
Sales, Account Management, Sales Management, New Business Development, Strategic Planning, Team Building, Marketing, Customer Service, Contract Negotiation, Solution Selling, Sales Process, Direct Sales

Education
Jacksonville High School   1993 — 1996
High School

Jacksonville College-Main Campus

Experience
Mattress Firm  January 2015 - Present
Mattress Firm  August 2012 - January 2015
AT&T; Mobility   July 2007 - October 2009
Remington College  December 2005 - January 2007
Tony Group Autoplex   June 2004 - November 2005
US Navy  June 1997 - June 2004

Skills
Sales, Sales Operations, Customer Service, Retail, Sales Management, Strategic Planning, Customer Satisfaction, Retail Sales, Microsoft Office, Leadership, Management, Training, Team Building, Team Leadership, Public Speaking, Social Media, Employee Training, Time Management, Coaching, Store Management, Customer Retention, Leadership Development, Inventory Management, PowerPoint, Teamwork, Microsoft Word, Direct Sales

Education
Western Governors University   2015 — 2017
Bachelor of Science (B.S.), Sales and Sales Management

Temple University Japan   2011 — 2012
Bachelor's Degree, Asian Studies/Civilization

Musashi University   2010 — 2011
East Asian Studies

Hawaii Pacific University   2009 — 2011
Bachelor's Degree, International Business

Experience
AT&T; Mobility   January 2011 - Present
Nexius  October 2010 - January 2011
Glotel  March 2010 - October 2010
Alcatel-Lucent  February 2009 - May 2009
Telnet-Inc.  June 2006 - July 2008
Sprint Nextel  June 2006 - June 2008
Wireless Facilities Inc.  May 2004 - May 2006
Sprint Nextel  May 2004 - May 2006
CTEL Inc.   November 2002 - May 2004
MCN Philippines Inc.   November 2001 - August 2002

Skills
LTE, UMTS, CDMA, RF Engineering, GSM, 4G, RF, EVDO, 3G, Wireless, Cellular Communications, MapInfo, Antennas, Network Design

Education
Batangas State University   1993 — 1998
B.S. Electronics and Communication Engineering

Experience
ATT Mobility  July 2006 - Present

Education
King Mongkut's Institute of Technology Ladkrabang
BE, Electronic Engineering

Experience
Appllica   April 2014 - Present
AT&T; Mobility   July 2009 - August 2012
ixi mobile  July 2006 - March 2008
Comverse  January 2001 - May 2006
Exalink   November 1999 - December 2000

Skills
Software Quality..., Quality Center, ClearQuest, Test Automation, Test Planning, Test Methodologies, SNMP, Object Oriented Design, Testing, Agile Methodologies, System Testing, Performance Testing, Rally, MS Project, Test Management, Test Cases, Mobile Devices, Quality Assurance, Mobile Applications, Software Development

Education
General Assembly   2015 — 2015
Product Management

Universitat Ben Gurion Ba-Negev   2004 — 2006
MBA, Business Administration and Management, General

Netanya Academic College   1998 — 2001
BA, Computer Science

General Assembly

General Assembly

Experience
AT&T; Mobility   November 2012 - Present

Skills
Project Management, Contract Negotiations, Construction Documents, Design & Technical..., Specifications, Construction Management, SEO, Wordpress, Content Management..., PHP, MySQL, HTML, CSS, Photoshop, Email Marketing, Social Media Marketing, SEM, Designs, Submittals, Contract Negotiation, Public Relations, Marketing, Construction, Green Building, Project Planning, Sustainability, Management, Design Research, Leadership, Business Development, Renovation, Strategic Planning, Budgets, Architecture, Program Management, Team Building, Negotiation, New Business Development, Marketing Strategy, Sales, Team Leadership, Customer Service, Proposal Writing, Planning

Education
DePaul University   2012 — 2014
Master of Science (M.S.), Information Technology

Universidad EAN   1993 — 1995
Master, Construction Management Administration

Fundación Universidad de Bogotá 'JorgeTadeo Lozano'   1985 — 1985
Architect, Restoration

Escuela Naval 'Almirante Padilla'

Experience
AT&T; Mobility   October 2010 - Present
Tracfone Wireless Inc  April 2009 - June 2010
Americatel Corp  September 2006 - September 2008
Americatel Corp  May 2000 - September 2006
MECD Department of Education   September 1997 - March 2000

Skills
VoIP, Telecommunications, PDH, Telephony, SDH, Cisco Technologies, MySQL, Crystal Reports, MPLS, Wireless, IP, Networking, 3G, TCP/IP, Checkpoint, Troubleshooting, Switches, OSPF, Network Design, VPN, GSM, CCNP, TDM, Routing, LAN-WAN, SIP, RIP, Switching, T1, Cisco Routers, EIGRP, CCNA, Network Engineering, Integration, HSRP, BGP, WAN, Routers, Network Architecture, Ethernet, QoS, Wireless Networking, Cisco IOS, Frame Relay, Computer Network..., Unified Communications, Routing Protocols, Juniper, Cisco Nexus, DWDM

Education
Universidad Nacional de Ingeniería (NI)   1998 — 1998
Post Graduate Studies, Telematic

Universidad Nacional de Ingeniería (NI)   1990 — 1996
BSc, Electronic Engineering

Experience
AT&T; Mobility   June 2007 - Present
SIFE  June 2008 - May 2009
Darton College  March 2008 - February 2009

Education
Darton College   2007 — 2009
Biological Science, Biology

Michael Okpara' University of Agriculture Umudike   2002 — 2003
Soil Science

Experience
AT&T; Mobility   November 2008 - Present
T-Mobile  September 2004 - June 2008

Education
   1992 — 1998
Bachelor of Science, Electronics Engineering

Experience
any  September 2012 - Present
Atwater Glass   August 2007 - October 2011
AT&T; Mobility   October 2009 - June 2010

Skills
Telecommunications, Wireless, Call Center, Cellular Communications, T1, Mobile Devices, Troubleshooting, Computer Network..., Customer Satisfaction, Customer Retention, Strategic Planning, Management

Education
Merced College   2010 — 2011

Sierra College of Beauty   1980 — 1981
Cosmetology License, Cosmetology/Cosmetologist, General

Experience
AT&T; Mobility   July 2009 - Present
AT&T; Mobility   July 2007 - July 2009
AT&T; Mobility   May 2008 - February 2009
AT&T; Mobility   December 2007 - May 2008
Freeman Health System  April 2003 - July 2007

Skills
Quality Assurance, Billing Systems, Telecommunications..., Telecommunications, Quality Auditing, Policy Analysis, Technical..., Performance Evaluation, Customer Escalation..., Call Centers, Phlebotomy, Cpr Certified, Troubleshooting, Customer Experience

Education
Franklin Technology-MSSU   1997 — 1999
CNA, Medical/Clinical Assistant

Joplin High School   1996 — 1999
Diploma

Experience
Belle Teche Nursing Home   August 2015 - Present
Q-Based Healthcare   August 2007 - January 2012
AT&T; Mobility   November 2006 - July 2007
Internal Revenue Service  January 2001 - August 2005

Skills
Data Entry, Call Center, Telephone Skills, Excel, Outlook, Word, Microsoft Office, Typing, Hiring, Administration, Billing, PowerPoint, Scheduling, Process Improvement, Sales Support, Troubleshooting, Documentation, Teamwork, Microsoft Excel, Microsoft Word, System Administration, Marketing

Education
Delta College of Arts & Technology   2014 — 2015
Licensed Practical Nursing, Licensed Practical/Vocational Nurse Training

Grambling State University   1995 — 2000
Bachelor of Science, Leisure Studies with Concentration in Recreational Therapy

Abbeville High School   1989 — 1993
Diploma, General Studies

Experience
AT&T; Mobility   December 2008 - Present
LCC  January 2004 - November 2008

Skills
Cross-functional Team..., Cross-functional..., LTE, UMTS, Leadership, Solid Presentation..., Data Analysis, Getting The Job Done, Network Optimization, Network Performance, HSPA, Radio Network Design, Network Capacity..., RF Engineering, Wireless, 4G, 3G

Education
State University of New York at Albany - School of Business   2013 — 2016
MBA

Virginia Polytechnic Institute and State University   2001 — 2003
MS, Electrical Engg.

Nirma Institute Of Technology   1997 — 2001
Bachelor of Engineering (BE), Electronics and Communications

Experience
AT&T; Mobility   April 2007 - Present
AT&T; Mobility   April 2006 - April 2007

Education
Paroba College of Cosmetology   2008 — 2010
Cosmetology License, Cosmetology

Experience
AT&T; Mobility   January 2012 - Present
Intgera Telecom   October 2009 - December 2011
T-Mobile  January 2006 - July 2010

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Research, Outlook, English, Photoshop, Windows, HTML, Budgets, SDH, Computer Network..., Troubleshooting, Ethernet, IP, CDMA, 4G, Switches, 3G, Networking, Frame Relay, Cisco Technologies, Routers, Telecommunications, T1, GSM, Wireless Networking, Customer Satisfaction, MPLS, Wireless, Cisco IOS, Cellular Communications, LTE, Call Centers, Process Improvement, Access, Fiber Optics, Network Design, VoIP, SIP, Microwave, TCP/IP, Leadership, Network Engineering

Education
Spartan College of Aeronautics and Technology   1987 — 1989
Associate's degree, Avionics Maintenance Technology/Technician

Lebanon Technology and Career Center   1985 — 1986

Experience
AT&T;  2006 - Present
AT&T; Mobility   2004 - 2006
AT&T; Mobility   2000 - 2004

Skills
Forecasting, Call Centers, Telecommunications, Wireless, Cross-functional Team..., Product Management, Managed Services, Customer Retention, Customer Experience, Mobile Devices, Direct Sales, Account Management, Sales Operations, Customer Satisfaction, Product Marketing, Team Leadership, Process Improvement, Sales, Sales Management, Salesforce.com

Education
Professional Skills Institute   1989 — 1991

University of Toledo

Experience
AT&T; Mobility   December 2005 - Present
The Hair Villa   August 2001 - December 2005

Skills
Call Center, Customer Satisfaction, Telecommunications, Customer Experience, Wireless, Customer Retention, Troubleshooting, Cellular Communications, Customer Service, T1, Technical Support, Customer Support, Hair Cutting, Call Centers, Cosmetology, Cosmetics

Education
Methodist University   1998 — 2001
Bachelor's degree, Sociology

Fayetteville Beauty College   1995 — 1996
Cosmetologist License

Experience
Texas Health Resources  January 2013 - Present
AT&T; Mobility   April 2007 - December 2012

Skills
Telecommunications, Wireless, Call Centers, Mobile Devices, Vendor Management, Direct Sales, Customer Retention, Account Management, Process Improvement, Customer Service, Customer Experience, Customer Satisfaction, Forecasting, Business Analysis, Sales, Team Leadership, Financial Analysis, Sales Management, Project Management, Product Management

Education
Iverson Business School and Court Reporting   2011 — 2012
diploma, Medical Insurance Coding Specialist/Coder

Midland College   1997 — 1999
Business/Corporate Communications

Experience
AT&T; Mobility   November 2010 - Present

Skills
Oracle, Oracle RAC, Oracle Enterprise..., Oracle PL/SQL..., Java, C++, .NET

Education
Muffakham Jah College Of Engineering And Technology   2000 — 2004
Bachelor of Engineering (BEng), Information Technology

Experience
AT&T; Mobility   June 2001 - Present
Professionals Choice Hair Academy   September 1985 - April 1987

Skills
Licensed Cosmetologist, Cosmetology, Retail Sales, Retail, Telephone Skills

Education
Joliet Travel School   1993 — 1994
Travel Agent, Tourism and Travel Services Management

Professionals Choice Hair Design Academy   1984 — 1985
Professional Cosmetology License, Cosmetology, Barber/Styling, and Nail Instructor

St. Francis Academy   1967 — 1970
Diploma, Business Administration and Management, General

Experience
AT&T; Mobility   April 2009 - Present
Henegar Consulting   May 2007 - January 2009
Nortel Networks  January 1992 - April 2007

Skills
Telecommunications, Management, Project Management, Microsoft Office, Team Leadership, Leadership, Wireless, Account Management

Education
Champlain College   2014 — 2017
Bachelor’s, Cybersecurity

Illinois Eastern Community Colleges-Wabash Valley College   1990 — 1992
Associates in Applied Science for, Telecommunications

Experience
Wholesale Supply Group   September 2013 - Present
Totz2teenz Consignment   June 2012 - September 2013
AT&T; Mobility   September 2009 - September 2013

Skills
Small Business, Direct Sales, Sales, Retail, Customer Service, Marketing, Networking, Team Building, Entrepreneurship, Account Management, Training, Sales Management, Coaching, Social Networking

Education
University of Phoenix   2010 — 2012
Bachelor of Business Administration (BBA), Accounting

Empire Beauty School-Warminster   2000 — 2003
Cosmetology, Barber/Styling, and Nail Instructor

Experience
AT&T; Mobility   August 2010 - August 2013
WDS  July 2009 - August 2010
QWEST COMMUNICATIONS CORP  February 2009 - May 2009
Eletronic Data Systems   August 2007 - January 2009
Fred Meyers  January 2007 - August 2007
Network Telephone  May 2006 - August 2006
Walmart  July 2005 - April 2006

Education
George Stone Career Center   2004 — 2006
Cisco Networking

Experience
Sitel  September 2014 - Present
Silverleaf Resorts  February 2014 - September 2014
AT&T; Mobility   September 2012 - July 2013
USA 800  June 2009 - September 2012

Education
Hillyard Technical Center   2003 — 2004
Computer Service Technology

Hillyard Technical Center   2002 — 2003
Management Information Systems and Services