AT&T Mobility
Industry: Mobile telecommunication company
DescriptionAT&T Mobility LLC, also known as AT&T Wireless, marketed as simply AT&T, is a wholly owned subsidiary of AT&T Inc. that provides wireless services to 138.8 million subscribers in the United States including Puerto Rico and the U.S. Virgin Islands. Headquarters: Atlanta, Georgia, United States Number of locations: 5,000 retail stores; 2,900 owned; 2,100 authorized Number of employees: 75,000 (2015) Revenue: 73 billion USD (2016) Subsidiaries: Alltel, AT&T Mexico, Leap Wireless, Parent organizations: AT&T, AT&T Communications
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AT&T Mobility Employees
AT&T Mobility October 2013 - Present
Goodman Networks August 2012 - October 2013
Connectivity Wireless October 2010 - June 2012
Ericsson March 2009 - October 2010
Sprint March 2004 - March 2009
Nextel September 1999 - March 2004
Skills
Team Leadership, Technical Management, Technical Leadership, Program Management, Telecommunications, Wireless Network Design, DAS, Network Deployment, Microsoft Office, RF Engineering, RF, RF design, RAN, Wireless, Team Building, Wireless Networking, Optimization, Antennas, 2G, 3G, 4G, Cellular, iDEN, GSM, UMTS, CDMA, EVDO, WiMAX, LTE, Capacity, Radio, Planning, Radio Network Planning, Wireless Solutions, Mobile Communications, Network Design, Network Optimization, Network Engineering, Troubleshooting, Operations Management, Network Operations, Operation, Analysis, Process Improvement, Routers, IP Networking, OSS, Network Architecture, Vendor Management, LAN/WAN
Education
American InterContinental University 2004 — 2005
BBA, Business Mgt, Decision Making
Georgia Institute of Technology 1994 — 1998
Mechanical Engineering, Management
Roper Apparel & Footwear October 2014 - Present
FuturEDI 2004 - Present
Sheplers Inc. February 2013 - October 2014
Mercury Retail Services April 2008 - February 2013
AT&T Mobility 2007 - 2007
Dallas Cowboys 2006 - 2006
Oncor Electric Delivery 2004 - 2005
A Killer Within 2003 - 2003
Drummond Group Inc 2002 - 2002
United States Marine Corps 1998 - 2002
Skills
EDI, FTP, Project Management, Microsoft SQL Server, SDLC, ActionScript, Unix, VBScript, Business Analysis, Windows 2000, Windows Server, Integration, Databases, SQL, Software Documentation, XML, X12, EDIFACT, Business Process, Requirements Gathering, Testing, Visual Basic, Database Design, IIS, Analysis, Troubleshooting, System Administration, ERP, Data Analysis, CRM, Quality Assurance, Business Intelligence
Education
Liberty University 2010 — 2012
Bachelor of Science, Psychology
Colorado Technical University 2009 — 2010
Systems Software Engineering
American InterContinental University
Information Technology
Ivy Tech Community College October 2013 - Present
AT&T Mobility November 2008 - Present
Centennial Wireless February 2000 - November 2008
Skills
Customer Service, PowerPoint, Research, Editing, Team Building, Event Planning, Event Management, Teamwork, Team Leadership, Coaching, Retail, Data Entry, Social Media, Microsoft Office, Management, English, Windows, Outlook, Teaching, Strategic Planning, Public Relations, Project Planning, Marketing Strategy, Analysis, Photoshop, Inventory Management, Sales, Microsoft Word, Leadership, Business Planning
Education
Indiana Institute of Technology 2010 — 2014
Phd Global Leadership-Academic Administration, Doctoral Student
University of St. Francis 2006 — 2009
Master of Business Administration (M.B.A.), Business Administration and Management, General
Anderson University 1989 — 1994
Bachelor of Arts (B.A.), Communication and Media Studies
AT&T November 2014 - Present
Glotel (Verizon Communications Inc.) September 2013 - November 2014
Integra May 2010 - September 2013
Integra May 2010 - September 2013
Integra May 2010 - September 2013
AT&T April 2004 - December 2009
AT&T Mobility June 2003 - April 2004
WorldCom July 2000 - July 2002
Skills
MPLS, Telecommunications, Telephony, Service Delivery, Project Management, Provisioning, IP, DNS, Network Provisioning, Telecommunications..., Frame Relay, Telecom Switching, Service Management, Account Management, Bilingual-English/Spanis..., Customer Service, Indirect Channel Sales, ISDN, SIP Trunking, Trunking, SIP, Line Number Portability, Loop with Line Number..., Circuit Design, Microsoft Office, Project Coordination, Metro Ethernet, IPv4, Service Providers, MPLS VPN, ATM networks, Managed Services, T1
Education
American River College 2009 — 2012
Gladstone High School 1994 — 1998
Focal Point Acupuncture June 2015 - Present
Oasis January 2015 - Present
Pauline's Wine Bar November 2012 - July 2014
Mr. S Leather December 2012 - June 2014
Bella Pictures July 2011 - April 2012
Bastyr University October 2009 - December 2009
AT&T Mobility October 2007 - April 2009
Lake Forest Park Montessori January 2007 - September 2007
Trader Joe's September 2005 - January 2007
Skills
Money Handling, Retail, Inventory Management, Customer Service, Word, Microsoft Office, PowerPoint, Outlook, Health, Healthcare, Public Speaking, Writing, Money, Process Scheduler, Sales, Microsoft Word, Social Networking, Salesforce.com, Leadership, Holistic Health, Pain Management, Stress, Stress Management, Healing, Administrative..., Herbal, Wellness Coaching, Alternative Medicine, Prevention, Acupuncture, Cold Calling, Direct Sales
Education
American College of Traditional Chinese Medicine 2014 — 2016
Doctorate of Acupuncture and Oriental Medicine, Allergies
American College of Traditional Chinese Medicine 2010 — 2013
Master's of Science, Traditional Chinese Medicine and Chinese Herbology
Bastyr University 2007 — 2009
Bachelor of Science, Herbal Sciences
Verizon Wireless September 2012 - Present
AT&T Mobility November 2007 - September 2012
Skills
Wireless, Cellular Communications, Telecommunications, Mobile Devices, Direct Sales, Customer Experience, Customer Retention, Call Centers, VoIP, Customer Satisfaction, Solution Selling, Unified Communications, Sales, Sales Operations, Managed Services, Sales Process, Cold Calling, Quotas, B2B
Education
American InterContinental University 2007 — 2010
Bachelor of Applied Science (B.A.Sc.), Criminal Justice and Corrections
San Antonio College 2005 — 2006
Associate's degree, Legal Assistant/Paralegal
TransformXperience LLC. February 2015 - Present
SunTrust 2015 - Present
Elavon, Inc. April 2014 - February 2015
Ernst & Young May 2013 - December 2014
Accenture January 2012 - May 2013
Accenture Technology Solutions February 2007 - May 2013
Accenture 2010 - 2011
AT&T Mobility 2008 - 2009
SAP 2007 - 2007
Norfolk Southern Railroad 2005 - 2006
Skills
Business Intelligence, SDLC, Enterprise Architecture, Program Management, Master Data Management, IT Strategy, Solution Architecture, Oracle, Enterprise Content..., Project Management, Change Management, Business Objects, Informatica, Project Delivery, Business Transformation, PMO, SharePoint, Salesforce.com, SOA, Vendor Management, Information Management, ETL, Data Warehousing, Project Planning, Data Integration, Process Improvement, Data Governance, Agile Project Management, Cloud Computing, Content Management, Oracle Applications, Business Objects Data..., Risk Management, Oracle IPM, Oracle WebCenter Content, Image Processing, FileNet, Vignette, Microsoft, Social Media, Oracle BPEL, Web Content Management, Project Implementation, Oracle UCM, Capacity Planning, Continuous Improvement, Office 365, Big Data, Hyperion DRM
Education
American InterContinental University 2002 — 2005
Health/Health Care Administration/Management
DeVry Institute of Technology 1991 — 1994
Business Administration and Management, General
Preferred Warranties Inc. July 2014 - Present
Staples Advantage April 2013 - July 2014
Verizon Wireless Dealer August 2012 - April 2013
AT&T Mobility September 2010 - August 2012
Enterprise Rent-A-Car November 2006 - June 2010
Southwest Neurosciences Center May 2005 - August 2005
Metro Ambulance June 2002 - December 2002
Skills
Sales, Marketing, Customer Service, Management, Training, Interpersonal..., Cold Calling, Customer Retention, Account Management, Direct Sales, Customer Satisfaction, Sales Management, Sales Process, Sales Operations, Salesforce.com, B2B, Team Building, Marketing Strategy, New Business Development, Social Networking, Retail
Education
The University of Texas Health Science Center at San Antonio 2002 — 2005
B.S. of EHS, Emergency Health Sciences
Amarillo College 1999 — 2002
A.A.S. Paramedicine, Emergency Medical Services
Crochet Creations at Manhattan Cafe January 2012 - Present
AT&T Mobility 2005 - Present
Xerox Capital Service, LLC 1994 - 2004
Education
American University
BS, General Studies
Kaplan University June 2014 - Present
DriveTime April 2013 - June 2014
AT&T Mobility October 2010 - November 2012
GameStop March 2006 - September 2010
Afrikan Oil & Natural Gas January 2002 - December 2009
Skills
Customer Retention, Solution Selling, Direct Sales, Sales Process, Account Management, Quick Learner, Highly Adaptable, Software Proficiency, Computer Proficiency, Mobile Technology, Emerging Technologies, Data Compilation, Sales Management, Hiring/firing, Customer Satisfaction, Performance Management, B2B, Project Management, Hiring, Retail
Education
The University of Connecticut 2003 — 2012
Bachelor of Science (BS), Allied Health Science
American International College 2005 — 2006
U.S. Cellular December 2012 - Present
U.S. Cellular April 2010 - December 2012
U.S. Cellular June 2009 - April 2010
AT&T Mobility 1999 - 2003
Skills
CDMA, Customer Retention, Wireless, Sales Operations, Cellular Communications, Administartion, Auditing, Report Development, Training Facilitation, Diversity & Inclusion, Diversity Training, Wireless Broadband, Product Marketing, Sales Management, Sales Process, M2M, Customer Experience, Retail, Merchandising, Team Leadership, Training, Loss Prevention, Inventory Control, Inventory Management, Leadership
Education
American InterContinental University 2007 — 2009
AT&T Mobility March 2012 - Present
Walmart August 2006 - February 2012
Skills
Customer Satisfaction, Call Centers, Customer Service, Customer Experience, Retail, Inventory Management, Sales, Time Management, Microsoft Office, Troubleshooting, Customer Retention, Team Leadership, Data Entry, Technical Support, Microsoft Excel
Education
American InterContinental University 2014 — 2015
Master of Business Administration (MBA), Marketing, 4.0
American InterContinental University 2011 — 2012
Bachelor's degree, Computer Programming, Specific Applications
AT&T Mobility September 2011 - Present
Enterprise Rent-A-Car January 2007 - July 2011
Henderson Behavioral Health February 2005 - January 2007
Skills
Sales Performance, Team Management, Martial Arts, Business Performance..., Team Building, Karate, Customer Service, Customer Satisfaction, Customer Retention, Customer Relations, Sales Process, Management, Account Management
Education
American InterContinental University 2002 — 2004
Bachelor of Business Administration (BBA), Business Administration and Management, General
Everest University-Pompano Beach 1999 — 2002
Associate’s Degree, International Business
AT&T December 2011 - Present
AT&T Mobility June 2010 - December 2011
AT&T Mobility March 2007 - February 2011
Cingular Wireless, LLC March 2006 - March 2007
Cingular Wireless, LLC March 2004 - March 2006
Office of Congressman William Lacy Clay Jr January 2002 - August 2002
Skills
Service Delivery, Program Management, Sales Management, Solution Selling, Strategic Partnerships, Customer Satisfaction, Retail Sales, Problem Solving, Wireless, Telecommunications, Selling, Account Management, Customer Experience, Training, Analysis, Customer Retention, Management, Leadership, Service Assurance, Sales Operations, Sales, Coaching, Team Building, Managed Services, Competitive Analysis, Vendor Management, Project Management, Forecasting, Cross-functional Team..., Policy, Business Strategy, SaaS, Enterprise Software, Salesforce.com, M2M, Business Development, Mobile Devices, Sales Process, Call Centers, Strategy, B2B, Contract Negotiation, Direct Sales, Cold Calling, Product Management, Team Leadership, Retail, Unified Communications, Process Improvement, Customer Service
Education
American University 2003 — 2005
Master of Arts, Political Science - American Public Policy
American University 2000 — 2003
Bachelor of Arts, Political Science
Apollo Education Group August 2012 - Present
Arj Global Consulting January 2008 - August 2012
Siemens Government Services March 2008 - March 2009
D&B August 2006 - August 2007
Citrix Systems, Inc May 2005 - August 2006
AT&T Mobility January 2004 - May 2005
Qualcomm September 1996 - September 2003
Skills
Salesforce.com, Enterprise Software, Business Development, Sales Process, Telecommunications, Sales, Sales Management, Wireless, Cloud Computing, Solution Selling, Professional Services, Strategic Partnerships, CRM, Direct Sales, Account Management, Business Intelligence, Integration, Management, New Business Development
Education
American University 1978 — 1980
B.S., Computer Sciences
CGI September 2009 - Present
AT&T Mobility August 2007 - February 2009
Medtronic CRDM July 2006 - August 2007
PeaceHealth September 2005 - July 2006
Medtronic Vascular January 2004 - November 2004
Medtronic 1986 - 1999
Wrather Port Properties/Queen Mary 1976 - 1978
Anaheim Public Library 1974 - 1977
Skills
PowerPoint, Administration, Administrative Support, Office Management, Databases, Administrative..., Human Resources, System Administration, Event Planning, Program Management, Project Management, Marketing, Research, Sales, Management, Training, Customer Service, Business Analysis, Microsoft Office, Process Improvement
Education
American Public University System 2014 — 2019
Master of Arts, History
Tiffin University 2008 — 2009
MSCJ, Criminal Justice, concentration: Crime Analysis
National University 2007 — 2009
MFS, Forensic Science
California State University-Fullerton 1999 — 2003
BA, Criminal Justice, Art History and Religious Studies
California State University-Fullerton 1998 — 2003
Certificate, Forensic Science and Crime Analysis
Bilkent University 2001 — 2002
Archaeology and Art History
Fullerton College 1999 — 2001
AS, Administration of Justice/Criminal Justice
Bosphorus University 1999 — 1999
Art History and Art Drawing
Katella High School 1971 — 1973
HS, General
South Jr. High 1968 — 1970
General, General
Office Depot August 2014 - September 2015
AT&T Mobility June 2008 - July 2012
Cingular November 2005 - June 2008
Verizon Wireless February 2001 - May 2003
Verizon Wireless August 2000 - February 2001
Verizon Wireless February 2000 - August 2000
Ameritech Cellular July 1999 - February 2000
Ameritech Cellular October 1997 - July 1999
Triangle Electronics September 1994 - October 1997
S&C Electric Company September 1990 - February 1993
Skills
MS Word, MS Excel, MS PowerPoint, Retail, Customer Service, Wireless Solutions, Consultative Selling, Cold Calling, Customer Retention, Customer Satisfaction, Sales Process, Billing, Contract Negotiations, Retail Management, Wireless, Customer Experience, Profit, Telecommunications, Sales, Microsoft Excel, Selling, Training, Management, Sales Management
Education
American InterContinental University 2009 — 2011
Bachelor of Arts in Business Administration, Management
American InterContinental University 2007 — 2009
Associates of Arts in Business Administration, Business
Truman College 1984 — 1985
Certificate, Computer Aided Drafting 1 & 2
Electronics Technical Institute 1977 — 1978
Diploma, Electro-Mechanical Design
Calumet High School 1969 — 1973
Diploma, General
Office of Advocacy Relations, National Cancer Institute August 2013 - Present
Embassy of Israel October 2012 - April 2013
The Israel Project June 2012 - August 2012
United States House Committee on Ways and Means January 2012 - April 2012
NCSJ May 2011 - August 2011
Target May 2011 - August 2011
Anti-Defamation League January 2011 - May 2011
Target May 2010 - August 2010
AT&T Mobility June 2008 - August 2008
Skills
Blogging, Editing, International Relations, Microsoft Office, Non-profits, Research, Social Media, Marketing Strategy, Politics, Op-eds, Constant Contact, Writing, Fundraising, Government, Policy Analysis, Web Design, Community Outreach, Patient Advocacy, Databases
Education
American University 2009 — 2013
Bachelor of Arts (B.A.), International Studies, Business Administration
The Hebrew University of Jerusalem 2011 — 2012
Hebrew Language
Ticor Title Company April 2007 - Present
The Barn Stage Company May 2014 - Present
LandAmerica Commonwealth November 2001 - April 2007
AT&T Mobility February 1999 - September 2001
GTE Wireless February 1996 - February 1999
Skills
Network Marketing, Direct Sales, Team Building, Fundraising, Home Based Business, Public Speaking, Entrepreneurship, Social Networking, Event Planning, Business Development, Small Business, Marketing, Microsoft Excel, Leadership, Management, Online Marketing, Social Media Marketing, Coaching, Social Media, Recruiting, Account Management, Strategic Planning, Public Relations, Training, Event Management, Sales, Contract Negotiation, Nonprofits, Negotiation, Program Management, Customer Service, Business Planning, Microsoft Office, Time Management, Leadership Development, Outlook, Selling, Cold Calling, New Business Development, Retail
Education
American Public University System 2015 — 2017
Master of Arts (MA), Intelligence Studies
Harvard University 2011 — 2015
ALB - Bachelor of Liberal Arts, School of Extension Studies, Cum Laude, International Relations, 3.55 GPA
San Diego City College 2010 — 2011
AA, Liberal Arts - Visual and Performing Arts
Nautilus March 2014 - May 2015
Concentra October 2012 - August 2013
Netflix May 2011 - June 2012
The Standard November 2009 - May 2011
The Standard December 2006 - November 2009
AT&T Mobility January 2005 - December 2006
AT&T Mobility April 2004 - December 2004
AT&T Mobility December 2001 - April 2004
Skills
Call Center, Customer Experience, Customer Satisfaction, Customer Service, Team Building, Outlook, Coaching, Performance Management, Microsoft Excel, PowerPoint, Team Leadership, Microsoft Word, Call Centers, Training, Quality Assurance, Management, Recruiting, Process Improvement, Data Analysis, Time Management, Leadership, Analysis, Budgets, Healthcare, Sales, Leadership Development, Operations Management, Human Resources, Inventory Management, Employee Relations, Employee Training, Account Management, Hiring, Customer Retention, Data Entry, Process Scheduler, Forecasting, Supervisory Skills
Education
American InterContinental University 2008 — 2010
Bachelor of Business Administration (B.B.A.), Banking, Corporate, Finance
Wireless Zone - Verizon Wireless Premium Retailer April 2015 - Present
Panera Bread November 2011 - July 2012
AT&T Mobility June 1998 - August 2001
Skills
Restaurants, Sales Management, Sales Operations, Retail, Human Resources, Hospitality, Social Media, Executive Management, Personal Training, Corporate Communications, Corporate Sales..., Retail Marketing, Multi-unit Retail..., Medical Sales, Telecommunications...
Education
American International College
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General
AT&T Mobility April 2014 - Present
Coastal Business Group November 2009 - Present
Featherstone, Petrie, DeSisto June 2008 - October 2009
Epport, Richman & Robbins September 2007 - April 2008
McDowell, Meshot & Shaw December 2004 - August 2007
Skills
Contract Negotiation, Telecommunications, Legal Writing, Customer Service, Civil Litigation, Microsoft Office, Negotiation, Microsoft Excel, Legal Research, Project Management, Social Media, Real Estate, Corporate Law, Notary Public, CA Real Estate License, Drafting Agreements, Personal Injury..., Arbitration, Management, Vendor Management, Wireless, Team Leadership, LTE, Cellular Communications, Project Planning
Education
University of Washington 2015 — 2016
PMP, Project Management
American River College 2006 — 2006
Paralegal Studies
Indiana Public Radio & WIPB-TV January 2013 - Present
Matthew C. Bloom Copywriting Services May 2014 - Present
Adoption Connections September 2012 - Present
Midwest Protect August 2012 - October 2012
WQME/Covenant Productions November 2011 - August 2012
AT&T Mobility October 2008 - November 2011
Getting Discovered December 2010 - June 2011
The Olive Garden September 2006 - July 2008
Muncie Community Schools September 2006 - December 2006
Aqua Gold Plumbing July 2005 - August 2006
Skills
Thorough Client Needs..., Creative Copywriting, Consultative Sales, Empathetic Customer..., Technical..., Patient Training and..., Meticulous Project..., Microsoft Excel, Microsoft Word, Microsoft Outlook, Customer Service, Troubleshooting, Outlook, Teaching, PowerPoint, Marketing Communications, Competitive Analysis, Sales, Event Planning, Customer Satisfaction, Marketing Strategy, Copywriting, Management, Microsoft Office, Social Networking, Team Building, Nonprofits, Blogging, Online Marketing, Advertising, Strategic Planning, New Business Development, Public Relations, Inventory Management, Training, Leadership, Sales Management, SEO, Event Management, Marketing, Public Speaking, Social Media, Social Media Marketing, Time Management, Email Marketing, Customer Retention, Salesforce.com, Fundraising, Small Business, Facebook
Education
Anderson University 2001 — 2005
Bachelor's Degree, Social Work, 3.8
Anderson University 2007 — 2007
Secondary English Education
Ball State University 2007 — 2007
English and Communications
AT&T Mobility July 1996 - Present
Harris Digital Services, LLC May 1994 - July 1996
Skills
Auditing, Finance, Variance Analysis, Call Centers, Policy, Customer Satisfaction, Customer Service, Customer Experience, Telecommunications, Customer Retention, Invoicing, Process Improvement, Access, Accounts Receivable, Microsoft Excel, Outlook, Telephone Skills, Data Entry, Financial Analysis, Accounts Payable
Education
American InterContinental University
Associate's degree, Health and Medical Administrative Services
Okta, Inc. February 2013 - Present
EndPlay, Inc. January 2012 - January 2013
Hannon Hill May 2009 - January 2012
AT&T Mobility December 2008 - April 2009
Tangentworks October 2006 - November 2008
Georgia Department of Corrections June 2002 - October 2006
Employease February 2000 - April 2002
American Intercontinental University June 1999 - February 2000
Cedartown High School July 1997 - June 1998
Skills
Salesforce.com, Agile Methodologies, JavaScript, SaaS, Cloud Computing, Identity Management, Web Development, Enterprise Software, Executive Management, Software Development, Executive Level..., MySQL, Senior Executive..., Requirements Analysis, XML, Software Project..., Linux, Databases, SQL, Web Services, Networking, Unix, Integration, Enterprise Architecture
Education
American InterContinental University 1998 — 1999
Master, Information Technology
The University of Georgia 1992 — 1997
BS, English Education
360training June 2012 - July 2013
Art Institutes of Austin 2011 - January 2012
AT&T Mobility June 2010 - June 2011
Alltel/Verizon Wireless June 2002 - December 2009
Skills
Training, Recruiting, Admissions, Higher Education, Sales, Management, Program Management, Selling, Retail, Employee Training, Coaching, Employee Relations, Performance Management, Human Resources, Customer Retention
Education
American InterContinental University 2011 — 2012
Masters of Business Administration, Human Resources, 3.8
American InterContinental University 2009 — 2011
Bachelor of Business Administration (B.B.A.), Human Resources Management, 3.51
Fluidic Techniques January 2014 - Present
University of Texas at Arlington August 2013 - January 2014
Louis Powersports February 2012 - August 2013
AT&T Mobility June 2011 - February 2012
AT&T June 2011 - February 2012
IBM Global Services August 2009 - April 2011
TeleTech January 2009 - July 2009
Skills
Management, Training, Troubleshooting, Sales, Customer Satisfaction, Customer Service, Team Leadership, Sales Management, Leadership, Customer Experience, Sales Operations, Cross-functional Team..., Retail, Team Building, Account Management, Direct Sales, Call Centers, Problem Solving, Process Improvement, Pricing, Inventory Management, Project Planning, Competitive Analysis, Technical Support, Customer Retention, Adaptation, Telecommunications, Solution Selling, Call Center, Mobile Devices, Highly Adaptable, Organizing, CRM, Forecasting, Product Management, Vendor Management, Sales Process, Purchasing, AutoCAD, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint
Education
Paris Junior College 2012 — 2013
General Studies, Mechanical Engineering, Sophomore
The University of Texas at Arlington 2013 — 2017
Bachelor's Degree, Business Management; Mechanical Engineering minor
American InterContinental University 2010 — 2011
Associate of Arts, Business Administration
Celeste High School 2003 — 2006
High School Diploma, Math, English, Physics, Chemistry, Mechanics, Computers, Spanish, History.
The University of Texas at Arlington 2013 — 2017
Business Management; Mechanical Engineering
AT&T Mobility February 2014 - Present
AT&T April 2013 - Present
All Marine C.C, LLC April 2010 - April 2013
Purchasing Managment International August 2008 - March 2010
Two Faces Inc October 2004 - August 2008
United States Marine Corps October 2000 - October 2004
Lighting Components & Design, Inc. 1995 - 2000
Skills
Purchasing, Database Management, Planning, Scheduling, Documentation, Sales Management, Budgeting, Team Leadership, Strategic Planning, Inventory Management, Microsoft Office, Marketing Strategy, Outlook, Operations Management, Excel, Coaching, Problem Solving, Word, Negotiation, Team Building, PowerPoint, Budgets, Project Planning, Microsoft Excel, Microsoft Word, Software Documentation, Recruiting, Database Admin, Process Scheduler, Human Resources, Sales, Training, Customer Service, Employee Relations, Analysis, Management, Troubleshooting, Leadership, Contract Negotiation, Networking, Project Management, Forecasting, Payroll, Procurement, Account Management, Customer Satisfaction, Program Management, Vendor Management, Cross-functional Team..., Leadership Development
Education
American InterContinental University 2010 — 2012
Masters Business Administration, Business Administration, Project Management
American InterContinental University 2008 — 2010
Bachelors, Information Technology
AT&T October 2012 - Present
AT&T June 2011 - Present
AT&T September 2011 - October 2013
AT&T September 2009 - June 2011
AT&T September 2007 - September 2009
AT&T Mobility September 2006 - September 2007
Cingular Wireless 2004 - 2006
Skills
Wireless, Product Marketing, Marketing, Management, Mobile Devices, Sales, Sales Operations, Solution Selling, Telecommunications, Direct Sales, Account Management, VoIP, Selling, Unified Communications, Cold Calling, Managed Services, MPLS, Customer Retention, M2M, Sales Process, Strategic Partnerships, Salesforce.com, Sales Management, B2B, Call Centers
Education
American Public University System 2014 — 2017
Master’s Degree, Psychology: Consumer Behavior, 4.0
Udacity 2015 — 2016
Nanodegree, Computer Programming/Programmer, General
Texas State University-San Marcos 2000 — 2004
AT&T Technology Operations April 2013 - Present
AT&T Mobility November 2011 - March 2013
AT&T U-Verse June 2005 - November 2011
AT&T Internet Services July 2001 - June 2005
Skills
DSL, TCP/IP, VoIP, DHCP, SS7, Platforms: Microsoft...
Education
Grand Canyon University 2014 — 2018
Doctor of Philosophy (Ph.D.), Industrial and Organizational Psychology
Amberton University 2009 — 2010
MBA, Strategic Leadership
DeVry University 2003 — 2006
BSc, Network and Communications Management
Southern Company August 2014 - Present
AT&T Mobility May 2010 - July 2014
MedQuest Associates 2005 - 2008
Sprint Nextel June 1999 - June 2002
Skills
PMP, Vendor Management, Project Portfolio..., Program Management, Analysis, Leadership, SDLC, Project Management, Integration, PMO, Process Improvement, Telecommunications, Wireless
Education
American Intercontinental University
Masters, Information Technology Security
University of Phoenix
Bachelors, Management
ss360 LLC November 2014 - Present
Precision Engineering Services July 2014 - Present
Precision Engineering Services October 1997 - Present
AT&T Mobility October 2012 - December 2012
AT&T Mobility November 2011 - June 2012
AT&T Mobility April 2011 - October 2011
Ferguson Road Initiative February 2009 - November 2010
Ericsson Market Unit Caribbean and Central America June 2010 - July 2010
United States Internal Revenue Service January 2010 - April 2010
Ericsson Branch Tunisia October 2008 - January 2009
Skills
GSM, Telecommunications, 3G, IP, Wireless, LTE, Integration, GPRS, Open Source Software, VoIP, VAS, WiFi, CDMA, Testing, Unix, Service Delivery, Data Migration, Strategic Planning, RAN, Network Architecture, System Deployment, Intelligent Networks, RNC, Linux, Shell Scripting, Customer-focused, Risk Management, 4G, Integration Testing, Requirements Gathering, Budget Monitoring, Scope Management, Change Management, Schedule Control, Project Plans, Quality Management, Analytic Problem Solving, Migration to IP, DAS (Distributed..., Requirements..., Budget Constraints, Customer Communication, Monitoring Progress, Project Turn-around, International Project..., Flexibility/Adaptability..., Cloud Computing, Cloud Applications, Internet of Things
Education
Amberton University 2001 — 2004
MBA, Project Mgt., Accounting, Marketing, Strategic Mgt., Organizational Change
Trinity University 1978 — 1982
B.S., Engineering, ChemE and EE
Microsoft Dev Camp, Irving TX
Microsoft Dev Camp, Irving TX
AT&T Mobility, Austin, TX October 2009 - January 2014
ATT Mobility December 2001 - January 2014
Oasis Container Company April 1997 - October 2000
"K" Line America July 1990 - March 1993
Education
American InterContinental University 2008 — 2009
AABA, Business
AT&T Mobility April 2008 - Present
Coca-Cola Services 2005 - 2007
The Coca-Cola Company 2005 - 2007
Education
American InterContinental University 2002 — 2009
System One Holdings, LLC 2015 - Present
Central Piedmont Community College April 2011 - Present
AECOM - URS September 2014 - July 2015
Controls Southeast, Inc May 2013 - August 2014
Premier Entertainment Inc. Audio / Visual Consultants March 2010 - January 2012
Pitney Bowes August 2006 - December 2010
AT&T Mobility November 2003 - July 2006
Education
Central Piedmont Community College 2011 — 2013
Associate's Degree, Non-Destructive Examination Technology, Dean's List
American University
Bachelor's of Science in Business Administration, KOGOD College of Business / International Business Mgmt.
EY June 2014 - Present
Better Homes and Gardens Real Estate Metro Brokers 2014 - Present
SunTrust Bank November 2013 - January 2014
The Weather Channel January 2013 - June 2013
AT&T Mobility September 2010 - December 2012
Aflac August 2008 - September 2010
Hartsfield Jackson Atlanta International Airport March 2008 - August 2008
MARTA November 1996 - March 2008
Skills
Microsoft Excel, HTML, MS Project, Crystal Reports, Amdocs Clarify, Microsoft SQL Server, Scanners, Software, Internet Explorer, SharePoint, Management, SQL, ITIL, Analysis, Visio, BMC Remedy, JIRA, Confluence, Customer Service, Networking, Training, Process Improvement, Troubleshooting, Team Management, SDLC, Project Management, XP, VMware, System Administration, CRM, Cross-functional Team..., Product Management, Team Building, Vendor Management, Windows XP, Microsoft Project
Education
American InterContinental University 2001 — 2002
Masters, Information Technology
Clark Atlanta University 1984 — 1992
B.A., Business Administration and Marketing
Walmart.com June 2014 - Present
AT&T Mobility April 2013 - June 2014
AT&T Mobility November 2010 - April 2013
AT&T Mobility September 2006 - November 2010
AT&T Mobility, formerly Cingular Wireless September 2006 - June 2007
Microsoft July 2005 - July 2006
Amazon.com May 2003 - March 2005
Bensussen Deutsche & Associates December 2000 - November 2002
Office Depot April 1998 - June 2000
Catalina Marketing July 1992 - November 1997
Skills
Product Management, E-commerce, Product Marketing, Analytics, Mobile Devices, Strategic Partnerships, Merchandising, Customer Experience, Online Marketing, Advertising, Mobile Marketing, Mobile Applications, SEO, Integrated Marketing, Marketing, Strategy, B2B, Product Development
Education
Miami University
BA
American University
Black & Veatch October 2012 - Present
TravCom Inc August 2012 - October 2012
Amatel Incorporated March 2012 - July 2012
TravCom Inc October 2011 - March 2012
att Mobility June 2008 - October 2011
Nortel Networks 2000 - 2001
Skills
Wireless, UMTS, Troubleshooting, Telecommunications, LTE, Wireless Networking, EVDO, Testing, Cabling, GSM, Switches, Routers, 3G, Integration, CDMA, Microwave, Cellular Communications, Networking
Education
AMERICAN RIVER COLLEGE 1990 — 1992
AS, Electrical, Electronic and Communications Engineering Technology/Technician
American River College 1990 — 1992
AS, ELECTRONICS
American River College 1990 — 1992
AS, ELECTRONICS COMMUNICATION TECHNOLOGY
Long Prairie High School 1976 — 1980
Greenway Medical Technologies February 2012 - Present
AT&T Mobility October 2011 - February 2012
Internap Network Services May 2005 - May 2011
Internap Network Services December 2003 - May 2011
Lanier Worldwide January 2005 - November 2005
Skills
Remedy, Microsoft Office, Oracle, Network Administration, Healthcare IT, Cost Accounting, SQL, Desktop Support, Accounting, Business Analysis, Customer Service, Documentation, Internet, Key Performance..., Logistics, Outlook, Problem Solving, Telecommunications, Troubleshooting, TCP/IP, User Experience, Windows, Information Technology, Technical Support, Disaster Recovery, Software Documentation, Data Center, System Administration, Healthcare Information...
Education
American InterContinental University 1999 — 2000
Bachelors, Information Technology
West Georgia Technical College
Pacific Gas & Electric October 2010 - Present
Randy Wehner Photography June 2010 - Present
AT&T Mobility October 1996 - February 2010
AT&T Mobility 1996 - 2007
Skills
Photography, Software Documentation, Troubleshooting, Social Media, Customer Experience, Analysis, Technical Support, Training, Customer Support, Customer Service, Customer Satisfaction, Facebook, Microsoft Office, Process Improvement, Quality Assurance, SharePoint, Coaching, CRM, Access
Education
Ponderosa High School 1986 — 1990
American River College
Music
Midtown Consulting Group January 2010 - Present
Amore Systems April 2002 - April 2012
United Healthcare January 2008 - December 2011
Humana January 2004 - January 2010
Earthlink March 2008 - July 2008
Goal Financial December 2007 - March 2008
AT&T Mobility March 2006 - November 2007
Cox Enterprises 2004 - 2006
Simmons Bedding Company 2003 - 2005
Cox Communication 2002 - 2004
Skills
PMO, Business Intelligence, Data Warehousing, Essbase, ETL, Hyperion Planning, OBIEE, OLAP, Project Management, Program Management, Integration, ERP, Solution Architecture, EPM, Enterprise Software, Consulting, Data Modeling, Oracle, Business Analysis, Data Analysis, SDLC, Analytics, PMP, Unix, Warehousing, Data Marts, Scrum, Strategy, Executive Writing, Executive Presentation..., PMO set-up, PMO Services
Education
Nova Southeastern University 2001 — 2005
Doctorate of Information Systems ("ABD"), Information Systems
American InterContinental University 1999 — 2001
Master in Information Technology, Information Systems
Trevecca Nazarene University 1994 — 1997
BBA, Economics/Finance
AT&T Mobility January 2006 - Present
Longs Drugs September 2001 - March 2005
Westvaco Envelope 1998 - June 2001
Skills
Forecasting, Variance Analysis, Financial Modeling, Financial Analysis, Budgets, Process Improvement, Managerial Finance, Analysis, Cross-functional Team..., Financial Reporting, Sarbanes-Oxley Act, Data Analysis, Microsoft Office, Financial Forecasting, Financial Accounting, Capital Budgeting, Accounting, Finance, Wireless, Microsoft Excel, Analytics
Education
American International College 1990 — 1999
Masters of Science in Accounting and Taxation, Accounting and Finance
Chicopee High School 1986 — 1990
High school diploma
District of Columbia Public Schools (DCPS) August 2015 - Present
The Spanish Ministry of Education September 2014 - June 2015
Robert Half International October 2012 - June 2014
AT&T Mobility August 2011 - September 2012
Mary Kay Inc. February 2007 - February 2012
Eastman Kodak June 2010 - August 2010
Kohls May 2009 - August 2009
PAETEC May 2008 - August 2008
PAETEC June 2007 - August 2007
Skills
Recruiting, Marketing, Customer Service, Interviews, Event Planning, Sales, Temporary Staffing, Team Leadership, Screening Resumes, Public Speaking, Microsoft Excel, Onboarding, Social Media, PowerPoint, Temporary Placement, Fundraising, Donor Management, Donor Development, Microsoft Office, Advertising, Account Management, Market Research, Competitive Analysis, Research, Spanish, Marketing Strategy, Strategic Planning, Cross-functional Team..., Resume Writing
Education
American University 2015 — 2017
Master’s Degree, Bilingual and Multilingual Education
Penn State University 2007 — 2011
BA, Marketing Major, International Business and Spanish Minors
Universitat d'Alacant 2010 — 2010
Spanish
Halliburton July 2013 - January 2015
Halliburton December 2010 - June 2013
Xcel Energy July 2010 - December 2010
Xcel Energy March 2009 - March 2010
AT&T Mobility May 2008 - December 2008
GMAC 2007 - 2008
Skills
SAP XI R2/3.1/4.0, Business Objects, Administration, Database Design, Databases, Data Analysis, Business Process, Dashboard, ETL, Data Warehousing, Data Modeling, Business Intelligence, Analytics, Crystal Reports, Business Analytics, SAP BW, Data Migration, SAP BI, Master Data Management, Oracle, Business Analysis, Management
Education
Middlesex University 2014 — 2016
Master of Business Administration (M.B.A.)
University of Houston-Clear Lake 2000 — 2002
BSC., Computer Science
San Jacinto College 1998 — 2000
Associate, Mathematics
American University of Sharjah 1996 — 1997
Certification, IT Support, Microsoft
AT&T Mobility March 2014 - Present
APEX Analytix July 2012 - October 2013
APEX Analytix August 2011 - July 2012
American Express June 2010 - May 2011
2nd Floor Basement Productions, LLC 2007 - 2010
Dun & Bradstreet 2009 - 2009
BB&T 2008 - 2009
Entercom 2007 - 2008
AT&T Mobility 2004 - 2007
Fine's Men's Clothing 2001 - 2004
Skills
Financial Analysis, Assets Recovery, Account Management, Contract Negotiations, Sales, Direct Sales, SEO, Advertising Sales, Marketing Strategy, Direct Marketing, SEM, Online Marketing, New Business Development, Retail Management, Adobe Creative Suite, Microsoft Office, Audio Post Production, Audio Design, Video Production, Lead Generation, Contract Negotiation, Online Advertising, Store Management, Salesforce.com, CRM, Customer Service, Sales Management, Marketing, Project Management, Leadership, Training, Management, Sound Design, Social Media Marketing, Business Development, Coaching, Strategic Planning, Social Media, Budgets, Forecasting, Time Management, Negotiation, Retail, Program Management, Sales Process, Cold Calling, Strategy
Education
American InterContinental University 2006 — 2007
Master of Business Administration (MBA), Marketing and International Commerce
University of North Carolina at Greensboro 1999 — 2003
Bachelor of Arts, Media Studies/Film and Audio Production
Farm Credit of the Virginias, ACA October 2013 - Present
AT&T Mobility August 2011 - October 2013
Skills
Customer Service, New Business Development, Account Management, Strategic Planning, Business Development, Marketing Strategy, Microsoft Excel, Business Strategy, Entrepreneurship, Marketing, Macintosh Applications, Mobile Devices, Mobile Applications, Mobile Advertising, Analytics, Time Management, Organizational..., Small Business, Social Networking, Online Marketing, Online Advertising, Social Media Marketing, Telecommunications, Analysis, Direct Sales, Sales Process, Market Research, Retail, Advertising, B2B, Solution Selling, Finance, Building Relationships, Sales Presentations, Teamwork, Inventory Management, Operations Management, Leadership, Public Speaking, Sales, Management, Team Building, PowerPoint, Microsoft Word, Sales Management, Program Management, Training, Social Media, Risk Management
Education
American Public University System 2013 — 2014
Master of Business Administration (M.B.A.), Finance and Financial Management Services
Marshall University 2006 — 2010
Bachelor of Arts (B.A.), Legal Studies, General
Infinity Pharmacy Solutions, LLC August 2015 - Present
Progression Technologies, Inc. 2015 - 2015
Warthan Dermatology Center 2013 - 2015
Harwell & Harwell Orthodontics 2012 - 2013
Hunter Kalinke & Boyd 2011 - 2012
Big State Remodeling 2011 - 2011
AT&T Mobility 2010 - 2011
Skills
Office Administration, Schedule Coordination, Customer Service, Accounts Payable &..., Organizational..., Computer Proficiency, Microsoft Excel, Customer Experience, Billing Systems, Data Entry, Microsoft Word, Microsoft Office, Sales, Team Leadership, Sales Operations, Team Building, Corporate Events, Microsoft Suites
Education
West Texas High School 2005 — 2009
High School
Amarillo College
Collin County Community College
ATT Mobility May 1996 - Present
Skills
Team Leadership, Telecommunications, Customer Service
Education
American InterContinental University
Lockheed Martin July 2015 - Present
Lockheed Martin June 2014 - July 2015
The Benton Law Firm February 2014 - May 2014
The Rad Law Firm February 2013 - February 2014
AT&T Mobility September 2009 - February 2013
Skills
Legal Research, Spanish, Litigation Support, Legal Writing, Public Speaking, Microsoft Office, Microsoft Word, Research, Customer Service, Civil Litigation, Commercial Litigation, Microsoft Excel, PowerPoint
Education
Georgetown University Law Center 2015 — 2018
Doctor of Law (J.D.)
American University Washington College of Law 2014 — 2015
Doctor of Law (J.D.)
The University of Texas at Dallas
Bachelor of Arts (B.A.), Political Science
Quaker Steak & Lube September 2015 - Present
Kokomos July 2015 - Present
Huggins Beach Service July 2015 - Present
AT&T Mobility July 2012 - November 2013
ACS Technologies April 2010 - January 2012
Tyco Fire Protection/Simplex Grinnell Fire & Life Safety January 2008 - October 2008
Waterstreet Grill November 2003 - May 2005
MBNA of America February 2003 - November 2003
Skills
Customer Service, Billing Systems, Operating Budgets, Culinary Management, Credit Analysis, Long-term Customer..., Consumer Electronics, Fire Safety, Materials Management, Microsoft Technologies, Payroll Services, Personnel Management, Maintenance & Repair, Telecommunications..., Office Administration, Financial Accounting
Education
Indiana Wesleyan University 2008 — 2010
Master of Business Administration (MBA), Finance and Financial Management Services, 3.5 GPA
American InterContinental University 2005 — 2008
Bachelor of Business Administration (BBA), Accounting and Finance, 3.7 GPA
Sweaty Nation March 2015 - Present
AAA Washington April 2011 - March 2014
Columbia Hospitality 2009 - 2011
Physical Therapy and Spa 2007 - 2011
Stims & Moloko Coffee Company 2006 - 2007
AT&T Mobility 1997 - 2005
Education
American Public University System
Bachelor of Science (B.S.), Sports and Health Sciences, Concentration Exercise Science, 3.4
Denton School of Massage & Wellness 2006 — 2007
License and National Certification, Therapeutic Massage, 3.8
Bellevue College 1986 — 1987
Associate of Arts and Sciences (A.A.S.), 3.4
Dell SecureWorks June 2015 - Present
Bank of America October 2013 - Present
Hewlett-Packard May 2011 - May 2013
Chrisalys Enterprises, LLC November 2008 - August 2011
AT&T Mobility 2010 - 2011
Cox Communications March 2008 - October 2008
ista North America April 2006 - April 2007
Skills
Program Management, Strategic Planning, Management, Business Process, Business Analysis, CRM, Project Management, Software Project..., Project Portfolio..., Agile Project Management, Certified Project..., Digital Project..., Software Development, Enterprise Software, Software Installation, webMethods, Weblogic, Relational Databases, XML Databases, Datacenter..., Data Warehousing, Web Project Management, IT Project & Program..., HP, Business Development, IT Management, IT Solutions, Call Center Development, Call center start-up, Mobile Devices, Mobile Applications, Mobile Marketing, Cloud Computing, Cloud Applications, Cloud Storage, Cloud Computing IaaS, Social Media, Social Media Marketing, Social Media Integration, Real Estate Transactions, Real Estate License, Technical Training, Blogger, Digital TV, Radio, Dynamic Speaker, Management Consulting, Quality Assurance, Professional Services, PMP
Education
Project Management Leadership Group 2009 — 2009
Program/Portfolio Management Certification, Program/Portfolio Management
Amberton University 1998 — 2000
MBA, Strategic Management
The University of Texas at Arlington 1995 — 1997
Bachelors of Science, Biology
United Way VIP
Advicent Solutions July 2015 - Present
Advicent Solutions March 2015 - Present
Advicent Solutions November 2013 - Present
Zywave June 2013 - November 2013
Zywave Inc. September 2012 - June 2013
AT&T Mobility October 2007 - August 2009
Skills
Photoshop, Dreamweaver, Illustrator, After Effects, GIS, Salesforce.com, Time Management, Development Of Employees, Lead Generation, Sales, Customer Service, Sales Operations, Marketing, Cold Calling, Sales Management, Budgets
Education
Alverno College 2009 — 2013
Bachelor of Arts (B.A.), Business Administration and Management, General
Verisight, Inc June 2015 - Present
CPS HR Consulting - As a temp thru Ultimate Staffing March 2015 - May 2015
Kleinfelder June 2004 - December 2014
Dress Barn December 2009 - October 2014
Mercury Insurance May 2007 - December 2010
Office Team February 2003 - November 2003
AT&T Mobility May 2002 - February 2003
Lowe's Home Improvement January 2002 - May 2002
Skills
Customer Service, Data Entry, Sales, Time Management, Invoicing, Filing, Telephone Skills, Call Centers, Cashiering, Microsoft Word, SharePoint, Oracle, Fashion, Craft, Administrative..., Telephone Reception, Copying, Office Administration, Microsoft Excel, Retail, 10 Key, Fax, Team-oriented, Office Equipment, Multi-line Phone, Highly detail oriented, Inventory Control, Microsoft Office, Teamwork, Cash Register, Clerical Work, Photocopier, Inventory, People Skills, File Management, Switchboard Operator, Confidentiality, Organization, Invoice Processing, Employee Training, Ten Key, Scanners, Editing, Work Well Independently, Purchase Orders, Deltek, Pdf, Office Management, Adult CPR, Training
Education
American River College
Hellbender Harley-Davidson April 2013 - Present
ProCore Solutions May 2012 - March 2013
ProCore Solutions August 2010 - September 2011
AT&T Mobility January 2008 - January 2010
Skills
Administrative..., Bookkeeping, Deposits, Data Entry, Accounts Payable, Accounts Receivable, Records Management, spreadsheets, Reports, Receptionist Duties, Filing, Internal Audit, Answering Telephones, Microsoft Office, Internet, Email, Motorcycle Industry, Titles, Account Management, Call Centers, Administrative..., Customer Satisfaction, Customer Service, Inventory Management, Sales, Microsoft Excel, Spreadsheets, Telephone Skills
Education
American Intercontinental University 2009 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Woodstock High School 2001 — 2004
Diploma, College Prep
AT&T Mobility October 2013 - Present
AT&T Mobility August 2010 - October 2013
Lowes Home Improvememt December 2008 - July 2010
Verizon Wireless October 2005 - August 2008
Sptint p.c.s 2000 - 2002
Best Buy 1999 - 2001
Skills
Call Center, Customer Service, Management, Telecommunications, Account Management, Selling, Sales, Call Centers, Customer Experience, Customer Retention, Customer Satisfaction, Direct Sales, Leadership, New Business Development, Sales Management, Sales Operations, Solution Selling, Team Building, Team Leadership, Wireless
Education
American InterContinental University-Houston 2008 — 2009
Ross Shaw Sterling Senior High 1993 — 1997
HIERARCHY, INC February 2015 - Present
Anthem Worldwide November 2012 - February 2015
AT&T Mobility November 2006 - November 2012
The Creative Group 2006 - 2007
Ambrosi December 2003 - November 2006
Benchmark Brands April 2003 - February 2004
Hammacher Schlemmer February 2002 - April 2003
Pirrello Perri Photographics June 1998 - February 2002
Nordstrom September 1994 - June 1996
Skills
Creative Direction, Brand Development, Advertising, Art Direction, Creative Strategy, Direct Mail, Catalogs, Packaging, Visual Merchandising, Social Media, Marketing Strategy, Photography, Marketing Communications, Adobe Creative Suite, Digital Signage, Account Management, Social Media Marketing, Visual Communication, Direct Marketing, Web Design, HTML 5, jQuery, Strategy, Multi-channel Retail, Photo Shoots, Photo Art Direction, Creative Development, Branding, Creative Services, Market Research, Corporate Communications, Photo Styling, Competitive Analysis, Qualitative Research, Fashion, Experience Design, Catalog Design, Merchandising Strategies, Quantitative Research, B2B Marketing, Strategic Thinking, Concept Development, Email Marketing, Brochures, Digital Asset Management, POP design, Strategy Development, Marketing, Integrated Marketing, Digital Media
Education
American Academy of Art 1991 — 1994
Art Institute of Ft. Lauderdale 1990 — 1992
advertising
G/O Digital December 2014 - Present
Simonson Marketing Systems September 2013 - November 2014
RELYmedia July 2007 - July 2014
Star Tribune September 2012 - July 2013
Network Access Products November 2011 - September 2012
AT&T Mobility January 2008 - October 2011
Eschelon Telecom January 2007 - September 2007
Qwest Communications August 2004 - January 2007
Skills
New Business Development, Small Business..., Sales Operations, Wireless, Telecommunications, Sales Management, Account Management, Consultative Selling, Team Building, Strategic Planning, Customer Relations, Customer Service, B2B, Contract Negotiation, Team Leadership, Problem Solving, Budgeting, Negotiation, Product Development, Public Speaking, Business Planning, Social Media, PowerPoint, Online Marketing, Microsoft Office, Process Improvement, Forecasting, SEO, SEM, Google Adwords, Google Analytics, Marketing Strategy, Selling, Business Development, Marketing, Sales, Online Advertising, Management, Social Media Marketing, Leadership, Mobile Devices, Entrepreneurship, Cold Calling, Advertising, Solution Selling, Market Research, Training, Customer Satisfaction, Salesforce.com
Education
American InterContinental University
BA, Business Administration
Fridley High School
Diploma, General Studies
Minnesota School of Business
Business Administration
University of Minnesota Duluth
Business
Department of the Army January 2015 - Present
Army National Guard September 2009 - Present
Roush Industries September 2014 - January 2015
Successful Corporation, Inc November 2013 - September 2014
AT&T Mobility May 2013 - November 2013
Rent-A-Center August 2012 - May 2013
Rent-A-Center June 2011 - August 2012
Bontikoe Dairy February 2010 - December 2011
NorthStar Cooperative, Inc February 2011 - June 2011
Skills
Leadership, Sales, Customer Service, Sales Operations, Time Management, Military Operations, Microsoft Office, Sales Presentations, Customer Experience, Troubleshooting, Staff Development, Staff Management, Staffing Services, Temporary Staffing, Permanent Placement, Helping Clients Succeed, Passion for Helping..., Public Speaking, Social Media
Education
American Public University System 2011 — 2015
Bachelor of Arts in Marketing, Marketing
Manton High School
HS Diploma, General Education
AT&T Mobility July 2011 - Present
AT&T Mobility June 2007 - July 2011
GSM Wireless August 2004 - June 2006
OfficeMax September 2003 - August 2004
Skills
Wireless, Direct Sales, Telecommunications, Mobile Devices, Cellular Communications, Customer Experience, LTE, Customer Retention, 4G, VoIP, Mobile Technology, Solution Selling, Sales Operations, Call Centers, Managed Services, Merchandising, Employee Engagement, Sales, Customer Satisfaction, Management, Sales Management, Leadership, Account Management, Sales Process
Education
University of Phoenix 2015 — 2019
Bachelor of Science (BS), Information Technology, N/A
College of San Mateo 2013 — 2014
General, General, B Average
American River College 2012 — 2013
General, General, A, Average.
Sierra College 2011 — 2012
Ohlone College 2009 — 2010
Business, Management, Marketing, and Related Support Services
Utah Valley University 2002 — 2004
CareerBuilder.com November 2013 - Present
CareerBuilder November 2013 - Present
AT&T Mobility March 2012 - November 2013
CDI - Concept Development & Innovation / AT&T Mobility April 2010 - January 2012
AT&T June 2001 - April 2010
Cilantro Studios May 2005 - January 2010
Skills
Paper Prototyping, Contextual Design, Iterative Design, Graphics Production, Spanish translation, Card Sorting, User Scenarios, Personas, Heuristic Evaluation, Wire Framing, iRise, HTML5, Adobe Creative Suite, Hand Drawing, Brand Development, Photo Art Direction, Illustrator, Dreamweaver, Photoshop, InDesign, Flash, QuarkXPress, Adobe Acrobat, Word, PowerPoint, Excel, Outlook, After Effects, CSS, Premiere, Visio, MS Project, Windows, Mac OS X, Keynote, OmniGraffle, Microsoft Office, HTML, Mac, ActionScript, Wordpress, Graphic Design, Web Design, Freehand, Animation, Persona, User-centered Design, User Interface, HTML 5, Photography
Education
Savannah College of Art and Design 2006 — 2008
MFA, Graphic Design / Art Direction
American InterContinental University 2004 — 2006
BFA, Graphic Design
Art Institute of Houston 2001 — 2003
AAS, Art Animation Art and Design
Universidad de Vigo 1999 — 2000
Bellas Artes, Fine Arts
AT&T August 2014 - Present
American Express May 2012 - December 2012
Proactive Management Consulting Ltd. January 2012 - August 2012
AT&T Mobility February 2011 - January 2012
AT&T November 1998 - May 2011
BellSouth Telecommunications 1998 - 2011
Wesley Woods January 1996 - December 1998
Skills
Medisoft, Magellan, ShareNote, ICD-9, CPT, HCPCS, Scheduling, Monthly EOB, Authorizations, WellCare Billing, Posting Payments, HIPAA, CMS-1500, Microsoft Office, General Office Work, Medical Terminology, Human Anatomy, CPC-A, Customer Satisfaction, Customer Service, Leadership, Management, Medical Billing, Microsoft Excel, Payments, Process Scheduler, Team Building, Team Leadership, Training
Education
Clayton State University 2010 — 2011
Medical Coding Specialist Certificate Program, Medical Billing & Coding
American Intercontinental University 2005 — 2006
Associate of Arts (AA), Business Administration and Management, General
AT&T Mobility August 2008 - Present
Skills
Telecommunications, Customer Retention, Sales Process, Account Management, Customer Service, Quotas, Negotiation, Microsoft Excel, Long Distance, Cellular Communications, Wireless
Education
American Intercontinental University 2010 — 2012
bachelors, Marketing
AT&T January 2015 - Present
AT&T June 2013 - Present
AT&T January 2012 - May 2013
Smartsoft Mobile Solutions, Inc. June 2010 - May 2011
AT&T Mobility August 2008 - August 2010
AT&T September 2001 - July 2010
Skills
Sales Management, Sales, Coaching, SaaS, Solutions Marketing, Mobile Devices, Mobile Computing, Solution Selling, Strategic Partnerships, Channel, Mobile Applications, Product Management, Mobile Technology, Business Alliances, Multi-channel Marketing, Demand Generation, Mobile Marketing, Managed Services, Direct Sales, Enterprise Software, Wireless, Enterprise Mobility, Channel Partners, M2M, Partner Management, MPLS, Management, Telecommunications, Go-to-market Strategy, VoIP, Cloud Computing, CRM, Account Management, Cross-functional Team..., Sales Process, Professional Services, Unified Communications, Consulting, Salesforce.com, Selling, Strategy, Sales Operations, Product Marketing, B2B, Customer Retention, Lead Generation, Marketing, New Business Development, Strategic Planning, Leadership
Education
American InterContinental University 1981 — 1985
Marketing and Design
AT&T Mobility January 2012 - Present
AT&T Mobility February 2010 - January 2012
AT&T Mobility June 2008 - January 2010
Skills
Management, Sales Operations, Customer Retention, Telecommunications, Customer Satisfaction, Cross-functional Team..., Customer Experience, Wireless, Direct Sales, Sales, Mobile Devices, Team Leadership, Retail, Customer Service, HR Policies, Employee Engagement
Education
Western Governors University 2013 — 2014
Bachelor of Science (B.S.), Human Resource Management
American InterContinental University 2010 — 2011
Associate of Arts (A.A.), Business Administration, Human Resources
AT&T Mobility March 2001 - Present
MCI Corporation June 1990 - February 2001
Skills
Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Public Speaking, Strategic Planning, C++, Negotiation
Education
National University 1982 — 1985
Bachelor of Science (BS), Business Administration and Management, General
American River College 1978 — 1981
Associate of Arts (AA), Business Administration and Management, General
Group Health Cooperative August 2009 - Present
Group Health Cooperative April 2008 - August 2009
Altig International May 2007 - April 2008
AT&T Mobility May 2006 - August 2007
Skills
Microsoft Office, Event Planning, Customer Service, Outlook, Microsoft Excel, PowerPoint, Microsoft Word, Human Resources, Customer Satisfaction, Data Entry, Healthcare, HIPAA, Sales, Office Administration, Project Management, Hospitals, Administrative..., Access, Process Scheduler, Management, Administrative...
Education
American InterContinental University 2009 — 2012
Bachelor's Degree, Business Administration and Management, General
American Intercontinental University 2007 — 2009
Associate's Degree, Business Administration and Management, General
Olympic High School 2002 — 2005
Diploma, 10-12
AT&T Mobility December 2013 - Present
AT&T Mobility October 2009 - Present
Year Round Lawn Care June 2008 - October 2010
AutoTrader.com May 2007 - June 2008
Sprint/Nextel October 2000 - April 2007
Intellilink Service June 1997 - October 2000
ADC Security January 1997 - October 2000
United States Army December 1992 - February 2000
Skills
Troubleshooting, Routing, SQL, Telecommunications, Software Documentation, Windows Server, Data Center, Oracle, Wireless, Wireless Networking, DNS, TCP/IP, IP, Testing, Unix, Cisco Technologies, Access, Integration, Quality Assurance, Java, Network Administration, VPN, Network Security, Routers, Ethernet, Networking, Project Management, 3G, RF, SDLC, GSM, Databases, Operating Systems, Technical Support, Switches, UMTS, T1, Process Improvement, Microsoft Office
Education
American Intercontinental University 2003 — 2007
BS, Information Technology
Veteran Administration Hospital Portland, OR January 2015 - Present
Oregon Convention Center June 2014 - Present
Portland VA Medical Center August 2014 - January 2015
Select Staffing/ The Party Place July 2014 - September 2014
Greenday Oregon, LLC September 2013 - June 2014
Express Employment Professionals March 2013 - April 2014
United States Postal Service November 2005 - February 2013
Folsom Cordova Unified School District January 2001 - November 2005
AT&T Mobility 1990 - 2000
US Navy December 1987 - March 1994
Skills
Emergency Management, Program Management, Management, Team Building, Customer Service, Policy, Invoicing, Editing, Government, Leadership, Training, Teaching, Public Speaking, Leadership Development, Operations Management, Administration, Security, Logistics, Filing, Microsoft Word, PowerPoint, Research, Microsoft Excel, Analysis, Team Leadership, Microsoft Office, Event Planning, Nonprofits, Coaching, Public Relations, Community Outreach, Security Clearance, Sales, Time Management, Marketing, Project Management, Project Planning, Process Improvement
Education
US Navy Technical Schools 1988 — 1994
Certificate, Naval Science and Operational Studies
American River College 1990 — 1993
Associate of Science (A.S.), Theoretical and Mathematical Physics
Granite Hills High School 1983 — 1987
Diploma, General Studies
American InterContinental University March 2010 - Present
Social Kraze 2013 - 2013
ATT Mobility December 1999 - May 2011
Dobson Communications December 1999 - September 2008
Skills
Call Center, Training, Public Speaking, Telecommunications, Management, Team Leadership, Team Building, Customer Service, Account Management, Sales Management, Customer Satisfaction, Time Management, Operations Management, Project Management, Program Management, Strategic Planning, Project Planning, Access, Microsoft Excel, Leadership, Microsoft Office, PowerPoint, Call Centers, Advertising
Education
American InterContinental University 2010 — 2014
BA, Business Adminstration
AT&T Mobility February 2013 - Present
AT&T Mobility July 2012 - February 2013
AT&T July 2011 - July 2012
Hoff & Holmes June 2010 - August 2010
International Foundation for Electoral Systems December 2006 - July 2009
International Foundation for Electoral Systems April 2006 - November 2006
International Foundation for Electoral Systems May 2004 - March 2006
International Foundation for Electoral Systems January 2004 - May 2004
Stora Enso June 2003 - August 2003
Parker Bush & Lane 2001 - 2001
Skills
Organization, Project Management, Analysis, Logistics, Personnel Management, International..., Elections, International Relations, Democracy, Policy Analysis, Program Management, Proposal Writing, Spanish, Non-profits, Capacity Building, Politics, Human Rights, Initiator, Strategy, Market Research, Competitive Analysis, New Business Development, Business Development, Editing, Management, Marketing, Start-ups, Leadership Development, Product Marketing, Public Speaking, Data Analysis, Strategic Planning, Telecommunications, Cross-functional Team..., Product Development, Leadership
Education
Georgetown University - The McDonough School of Business 2009 — 2011
MBA
American University 2000 — 2004
BA, International Studies
Legacy Measurement Solutions June 2013 - Present
J-W Measurement Company (Legacy Measurement Solutions) at J-W Energy Company January 2009 - June 2013
J-W Gathering Company at J-W Energy Company April 2008 - January 2009
Radiology Business Solutions June 2007 - April 2008
Davis Smith Inc. (DSI) 2003 - June 2007
Sonic Networks Inc. 1999 - 2003
Xicor/Xicron S.R. L. de C.V. 1998 - 2003
Xicor S.R.L. de C.V. 1997 - 1998
MCI Corporation 1996 - 1997
AT&T Mobility 1995 - 1996
Skills
Microsoft Office, Strategic Planning, Business Strategy, New Business Development, Negotiation, International Trade, International..., International Marketing, Oil & Gas Industry, Sales Management, Executive Management, Growth Management, Growth Strategies, Marketing Strategy, Marketing Management, Contract Negotiation, Geographic Expansion, Business Growth..., Natural Gas, Gas, Energy, Sales, Petroleum, Recruiting, Energy Industry, Operations Management, Leadership, Start-ups, Oilfield, Pipelines, Manufacturing, Upstream, Oil/Gas, Contract Management, Pressure, Valves, Downstream Oil & Gas, Procurement, Onshore, Oil & Gas
Education
Amberton University
Bachelor of Arts (BA), Marketing/Marketing Management, General
Cricket Communications August 2011 - 2014
Cricket Communications February 2009 - January 2012
AT&T Mobility 2007 - April 2008
Cellular One/ Dobson May 2000 - October 2007
AT&T Wireless 1999 - 2000
Vanguard Cellular 1993 - 1999
Skills
Management, Strategic Planning, Sales Process, Leadership, Forecasting, Executive Management, Sales Operations, Telecommunications, Wireless, Cross-functional Team..., Account Management, Customer Retention, Sales, Coaching, P&L Management, Team Leadership, Direct Sales, Solution Selling, Sales Management, Strategic Partnerships, Customer Satisfaction, Product Management, Team Building, B2B, Mobile Devices, Product Marketing, Vendor Management, Training, Customer Experience, Business Development, Start-ups, New Business Development, Strategy, Customer Service, Budgets, Marketing, P&L, Retail, Competitive Analysis, Marketing Strategy
Education
American University
MPA, Public Administration
Miami University
Bachelor of Science, Public Administration
AT&T Mobility April 2011 - Present
AT&T October 2007 - April 2011
Exstream Software (Consultant) January 2007 - November 2007
SAIC March 1989 - November 2006
Skills
Program Management, Integration, Requirements Analysis, SDLC, Business Analysis, Process Improvement
Education
Dekalb Technical College 2007 — 2008
Certification, VB.Net Programming Specialist
American InterContinental University 2003 — 2006
BS, Computer Information Systems
AT&T Director- Chief of StaffAT&TFebruary 2015 - Present
AT&T August 2014 - January 2015
AT&T Mobility July 2012 - July 2014
AT&T 2011 - 2012
AT&T 2010 - 2011
AT&T 2007 - 2010
AT&T 2006 - 2007
AT&T 2004 - 2005
AT&T 2000 - 2004
Skills
Telecommunications, Solution Selling, Managed Services, Direct Sales, Unified Communications, Wireless, Account Management, Sales Management, VoIP, Sales Operations, MPLS, Sales Process
Education
American InterContinental University 2001 — 2002
Master of Business Administration (MBA), Business Administration, Management and Operations
UNIVERSITY OF GEORGIA 1996 — 2000
Bachelor of Arts (B.A.), Speech Communication and Rhetoric
AT&T Mobility December 2009 - Present
Opple Consulting Inc. September 2005 - Present
Cox Communications February 2006 - November 2009
Accenture April 2004 - June 2008
Skills
Management Consulting, SDLC, Telecommunications, Agile Methodologies, Management, Quality Assurance, Requirements Analysis, Business Analysis, Integration, Program Management, Vendor Management, Project Management, Networking, Outsourcing, Strategic Planning, Consulting, Leadership, Process Improvement, Software Project..., Product Management, Visio, PMP, Software Development, Business Intelligence, IT Management, Change Management, Telecommunications...
Education
Georgia Institute of Technology 2014 — 2015
Master of Business Administration (MBA), Management of Technology
Beijing University of Posts and Telecommunications 2014 — 2014
Certificate, Global Leadership
American University 2000 — 2002
Masters, Computer Information Systems
University of Ghana 1996 — 1999
Bachelor, Political Science
Mawuli High School 1987 — 1994
A Level, Social Sciences
AT&T January 2014 - June 2014
AT&T 2009 - January 2014
AT&T Mobility 2005 - September 2009
BearingPoint Consulting March 2001 - April 2005
The Harry Fox Agency 2004 - 2005
Global Consultants, Inc August 2000 - February 2001
Skills
Web Applications, Java Enterprise Edition, E-commerce, SDLC, Software Design, Agile Methodologies, Requirements Analysis, SOA, Telecommunications
Education
Amravati University 1994 — 1998
B.E, Computer Science
AT&T June 2014 - Present
AT&T Mobility October 2012 - May 2014
AT&T Mobility January 2011 - October 2012
AT&T Mobility June 2010 - January 2011
Apple Retail August 2006 - May 2010
Apple Retail June 2004 - August 2006
Education
University of Maryland - Robert H. Smith School of Business 2009 — 2012
MBA, Marketing
American University 2001 — 2005
Bachelor of Arts (B.A.), Political Science and Government
CAIL Mobility August 2014 - Present
T-Mobile September 2008 - September 2008
AT&T Mobility September 2007 - May 2008
AT&T Mobility October 2006 - September 2007
Verizon Wireless October 2004 - January 2005
Verizon Wireless December 2002 - September 2004
Sprint PCS May 2001 - August 2002
AT&T Wireless January 1998 - April 2001
Skills
Account Management, Solution Selling, Sales Prospecting, SaaS, Mobile Resource..., Client Relations Skills, Wireless Expense...
Education
American University 1993 — 1997
Bachelor of Arts (B.A.), History
AT&T Mobility April 2009 - Present
ATT 1994 - Present
AT&T 2011 - 2013
AT&T April 2008 - April 2009
AT&T January 2001 - March 2008
Skills
Sales Management, Wireless, Leadership, Telecommunications, Cross-functional Team..., Direct Sales, Solution Selling, B2B, Sales, Sales Operations, Account Management, Customer Retention, Customer Satisfaction, Call Centers, Sales Process, Project Management, Strategic Partnerships, Cold Calling, Vendor Management, Customer Experience
Education
Alverno College
Bachelor of Arts with Honors, Communications
Kannact May 2012 - Present
AT&T Mobility October 2013 - December 2013
AT&T Mobility August 2013 - September 2013
Fiserv April 2008 - May 2012
Fiserv April 2006 - March 2008
Summit Information Systems February 2004 - March 2006
Summit Information Systems February 2003 - January 2004
Connecticut Department of Transportation July 2001 - June 2002
University of New Haven January 2001 - June 2001
Retail Web Store January 1999 - February 2000
Skills
WSDL, SOAP, W3C, Google Apps, OWASP, Agile Methodologies, Web Services, Requirements Analysis, Ant, SDLC, Mobile Applications, Android Development, PhoneGap, Video Conferencing, Struts, Spring, SOA, Technology Integration, Solution Architecture, Third Party Vendor..., Third Party Applications, Socket Programming, Real Time Monitoring, Enterprise Architecture, J2EE Application..., SoapUI, IVR, Internet Banking, Banking, Healthcare Information..., Healthcare, SaaS, Java, Test Driven Development, .NET, Enterprise Software, Cloud Computing, REST, MySQL, Architectures, Android, Java Enterprise Edition, Integration, Tomcat, JUnit, Hibernate, Architecture, Spring Framework
Education
University of New Haven 2000 — 2003
Masters, Computer and Information Science
Amravati University 1995 — 1999
B, TECH Chemical Engineering
Kotak Salesian School
AT&T Mobility December 2009 - Present
AT&T Mobility December 2009 - Present
AT&T September 2005 - December 2009
BellSouth Business September 2001 - September 2005
Skills
Telecommunications, Wireless, Management, Network Design, Cisco Technologies, VoIP, Networking, Ethernet, Troubleshooting, IP, Analysis, Computer Network..., DSL, MPLS, WAN, Switches
Education
American InterContinental University 1999 — 2001
Masters, Information Technology
DeVry Institute of Technology 1994 — 1999
Bachelors, Electronics Engineering Technology
AT&T January 2013 - Present
AT&T September 2007 - December 2012
AT&T Mobility June 2001 - August 2007
Interstate Batteries June 1999 - September 2000
Texas Instruments May 1984 - December 1995
Skills
Process Improvement, Management, Cross-functional Team..., Vendor Management, Financial Analysis, Accounting, Business Analysis, Six Sigma - Green Belt
Education
Amberton University
BS, Finance
AT&T November 2010 - Present
AT&T Mobility July 2004 - Present
AT&T October 2004 - November 2010
CitiGroup Mortgage division 2004 - 2004
Skills
SDLC, Project Management, Program Management, Vendor Management, Telecommunications, Requirements Analysis, Agile Methodologies, Software Project...
Education
Holy Cross College 1991 — 1994
BA, English Literature
American InterContinental University
AT&T Mobility July 2001 - Present
AT&T 2001 - 2015
AT&T 2001 - 2015
AT&T 2001 - 2015
AT&T 2001 - 2015
AT&T 2001 - 2015
AT&T 2001 - 2015
AT&T 2001 - 2015
Prommis Solutions, LLC (formerly MR Default Services) 2008 - 2008
Cingular Wireless 2001 - 2006
Education
American InterContinental University 1998 — 1999
Centenary College 1985 — 1988
Johnson & Wales University 1984 — 1985
AT&T July 2010 - April 2011
AT&T May 2005 - 2010
AT&T 2003 - 2008
ATT former Cingular Wireless 2006 - 2007
AT&T Mobility 2005 - 2006
AT&T Mobility, formerly Cingular Wireless 2003 - 2006
Cingular Wireless 2003 - 2006
BellSouth 1995 - 2003
BellSouth Telecommunications 1995 - 2003
Coca-Cola USA January 1980 - December 1993
Skills
Deferred Compensation, Sales Compensation, Human Resources, Training, Policy, Sales Operations, Onboarding, Performance Management, HRIS, Telecommunications, Employee Relations, Workforce Planning, Employee Engagement, Succession Planning, Recruiting, Applicant Tracking..., Vendor Management, PeopleSoft, HR Policies
Education
American University 1969 — 1973
Bachelor of Arts (BA), Political Science and Government
Expedia, Inc. February 2015 - Present
Matisia Consultants September 2013 - February 2015
AT&T Mobility August 2011 - September 2013
Expedia 2010 - 2011
Microsoft January 2010 - September 2010
City of Seattle April 2009 - January 2010
JP Morgan Chase January 2008 - February 2009
AT&T Mobility 2005 - 2007
T-Mobile 2005 - 2005
TeleCommunication Systems 2004 - 2005
Skills
Data Analysis, Analytics, Databases, ETL, SEO, Data Modeling, Business Intelligence, Strategy, SQL, Web Analytics, Forecasting, Project Management, Data Integration, Business Analysis
Education
Amherst College 1982 — 1986
BA, Neuroscience
AT&T Mobility 2006 - Present
Cingular Wireless 2004 - 2006
AT&T Wireless 1999 - 2004
L.A. Cellular 1996 - 1999
Teledyne 1990 - 1996
O'Melveny & Myers 1987 - 1990
Skills
Wireless, Intellectual Property, Licensing, Contract Negotiation, Mergers, Corporate Governance, Corporate Law, Telecommunications, Negotiation, Strategic Partnerships, Mobile Devices, Joint Ventures, Mergers & Acquisitions, Privacy Law
Education
American University, Washington College of Law 1983 — 1986
J.D., Law, Summa Cum Laude
Occidental College 1978 — 1982
A.B., English
Brandeis University 1980 — 1981
AT&T January 2010 - Present
AT&T Mobility 2008 - 2009
AT&T Mobility 1999 - 2008
RLM Public Relations August 1997 - 1998
ISL Public Relations 1996 - 1996
John Harms Center for the Arts (now Bern PAC) May 1995 - September 1995
Skills
Management, Telecommunications, Social Media, Call Centers, Customer Service, Customer Retention, Public Relations, Customer Satisfaction, Social Media Marketing, Account Management, CRM, Marketing, Coaching, Training, Salesforce.com, Video, Brand Development
Education
American InterContinental University
MBA, Marketing
Felician College 1992 — 1997
BA, English
Hands On Technology Transfer
Java Programming
AT&T Six Sigma Center of Excellence
Green Belt Certified
St. Joe's grammar school
Christa McAuliffe Charter School August 2014 - Present
Hellenic American Academy August 2013 - August 2014
Methuen Public Schools September 2012 - September 2013
Hearst Media Services January 2012 - August 2012
AT&T Mobility November 2009 - January 2012
Apple Retail May 2005 - January 2010
WXRV 92.5 The River 2004 - 2007
Skills
Television, Social Media, Broadcast, Editing, Video Production, Photoshop, Final Cut Pro, Microsoft Office, Video, Video Editing, Public Relations, Radio, Advertising, Journalism, Microsoft Excel, Public Speaking, Teaching, Curriculum Design, Teacher Training, Curriculum Development, Educational Leadership, Classroom, Instructional Design
Education
American International College 2013 — 2015
University of Rhode Island 1977 — 1981
Bachelor of Arts (B.A.), Economics
Actionlink October 2010 - Present
AIR2CELL September 2011 - Present
Orkin Pest Control November 2007 - August 2011
Firestone November 2008 - December 2010
Southtowne Motors August 2006 - November 2008
AT&T November 1987 - March 2002
AT&T Mobility March 1997 - August 2001
The Kroger Co October 1995 - March 1997
CMC Stereo March 1983 - September 1986
Skills
Sales, Wireless, Marketing Strategy, Direct Sales, Selling, Advertising Sales, Microsoft Office, Consultative Selling, Computer Hardware, Audio, Digital Video, Product Launch, Product Management, Project Execution, MS Office Suite, Retail Management, Property Management, Mortgage Banking, Sales Management, Team...
Education
American Intercontinental University
Morehouse College
Business, Management, Marketing, and Related Support Services
AT&T Mobility 1997 - Present
Skills
Legal Writing, Intellectual Property, Corporate Law, Copyright Law, Dispute Resolution
Education
Stanford University Law School 1990 — 1993
Doctor of Law (J.D.)
Amherst College 1977 — 1981
B.A. - magna cum laude, English
AT&T Mobility September 2010 - Present
Skills
Testing, Telecommunications, Leadership, Vendor Management, SDLC, Quality Center, Wireless, Quality Assurance, VoIP, Integration, Troubleshooting, Cross-functional Team..., Software Documentation, Agile Methodologies, Unix, Test Planning, Management, Requirements Analysis
Education
American Sentinel University, Denver 2011 — 2014
Master's degree, Computer Science with emphasis on Security, 4.0
University of Phoneix 2008 — 2010
Master's degree, Management Information Systems, General, 3.8 GPA
Kaplan University 2008 — 2009
Associates Degree, Medical/Clinical Assistant, 4.0
University of Phoenix 2002 — 2004
3.9 GPA
AT&T Mobility November 2007 - Present
Global Wireless Data June 2006 - November 2007
Hewitt Associates March 2005 - June 2006
AirGate PCS December 2003 - November 2004
Global Payments February 2002 - November 2003
Kaiser Permanente July 2001 - February 2002
Verizon Wireless November 1995 - July 2001
Education
American InterContinental University 2010 — 2011
MBA, Operations Management
Colorado Technical University 2006 — 2007
BS, Human Resources Management
American InterContinental University 2001 — 2004
AA, Business Administration
Milwaukee High School of the Arts
AT&T April 2014 - Present
Royal Caribbean Cruises, Ltd. October 2013 - April 2014
Southwest Airlines July 2012 - August 2013
Dell June 2011 - July 2012
AT&T Mobility December 2007 - June 2011
ASAP Solutions llc December 2007 - June 2011
Midwest ISO November 2007 - December 2007
Cargill July 2007 - October 2007
Amgen January 2007 - June 2007
BearingPoint November 2006 - December 2006
Skills
TIBCO, SOA, EAI, Web Services, ESB, JMS, SOAP, Enterprise Architecture, Middleware, SDLC, TIBCO iProcess, Integration, XML, Weblogic, Solution Architecture, Websphere, Java Enterprise Edition, WebLogic
Education
University of Derby 2001 — 2002
Master's Degree, E-COMMERCE
Amravati University 1996 — 2000
Engineering, Computer Science
VillageCare August 2013 - Present
Environmental Control July 2011 - August 2013
The Center for Allied Health and Nursing Education November 2011 - April 2013
AT&T Mobility October 2004 - June 2011
Skills
System Administration, Networking, Access, Help Desk Support, Online Support, Remote Desktop, Telecommunications, Network Administration, Workstation..., Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Project Management, Windows & Mac operating..., Program Management, Team Leadership, Data Analysis, Training, Leadership, Technical Writing, Management, Team Building, Process Improvement, Analysis, Project Planning, Database Administration, Research, Switches, Microsoft Office
Education
Walden University 2010 — 2011
Master's degree, Management Information Systems
American InterContinental University 2007 — 2009
Bachelor's degree, Information Technology
Florida International University 2000 — 2004
Some College
Rosswave Solutions May 2012 - Present
Kaplan University November 2009 - August 2012
AT&T Mobility November 1996 - June 2009
Skills
Social Media, Advertising, Marketing Strategy, Online Advertising, Social Media Marketing, Marketing Communications, Marketing, Microsoft Office, Photoshop, Digital Marketing, Public Relations, Microsoft Excel, PowerPoint, Graphic Design, Strategic Planning, Sales, Sales Management, Facebook, Management, Microsoft Word, Team Building, Customer Service, Project Management, Account Management, Team Leadership, Coaching, Social Networking, SEO, Web Marketing, Public Speaking, Leadership, Online Marketing, Recruiting, Process Improvement, Salesforce.com, Business Development, WordPress, Training, Call Centers, Blogging, Editing
Education
Kaplan University 2009 — 2011
Bachelor of Applied Science (B.A.Sc.), Information Technology
Ambassador University 1980 — 1983
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
AT&T Mobility March 2014 - Present
The November 2012 - March 2014
AT&T March 2006 - March 2014
Skills
Telecommunications, Process Improvement, Managed Services, SDLC, VoIP, LTE, Call Centers, PMP, Leadership, Program Management, IP, Software Project..., PMO, Product Management, Wireless, Service Delivery, GSM, Integration, Customer Service, Requirements Analysis, Team Leadership, Project Management, Business Analysis, Management, Vendor Management, Mobile Devices, Microsoft Office, Team Management, Troubleshooting
Education
Kaplan University-Davenport Campus 2015 — 2016
Master of Education (MEd) Instructional Design and Technology, Educational/Instructional Technology
Kaplan University 2010 — 2014
Bachelor's degree, Educational Psychology - incomplete
American InterContinental University 2005 — 2011
Bachelor's degree, Business Administration and Management, General
BNP Paribas September 2013 - Present
AIG Global Investment Group October 2010 - August 2013
Bowne February 2010 - September 2010
AT&T Mobility 2009 - 2010
Allstate Investments 2005 - 2009
HCL Perot Systems 2004 - 2005
GISIL 2004 - 2004
Royal Datamatics 2001 - 2004
Education
YCP,Nariman point 2000 — 2000
Amravati University 1996 — 2000
be, production
Brightree October 2014 - Present
Brightree October 2012 - October 2014
GXS January 2012 - October 2012
Pop Rocks, Inc March 2011 - December 2011
AT&T Mobility April 2009 - April 2010
The Network September 2008 - April 2009
Fidelity National Information Services July 2006 - May 2008
Allconnect 2003 - 2005
Hampton Inn and Hilton Inn & Suites 1999 - 2003
Skills
EDI, Troubleshooting, Account Management, Customer Service, Outlook, Customer Satisfaction, VPN, Telecommunications, ACH, Microsoft Office, Call Center, Wireless, Accounting, Excel, Billing, Word, Inventory Management, Problem Solving, CDMA, GPRS, PowerPoint, Mobile, LTE, Auditing, General Ledger, Documentation, GSM, Billing Systems, Security Protocols, Communication Protocols, ftp, ftps, sftp, pgp, HOGAN Banking System, Implementations, NACHA, Account Reconciliation, Positive Pay, QuickBooks, AS2.0, HTTPS, HTML, Label Matrix, Unix, Linux, Case Managment, Check Imaging, POS, Credit Card Integration
Education
American Intercontinental University 2004 — 2005
Business Management
Schoolcraft College 2000 — 2002
Accounting
Southfield High School 1995 — 1999
Diploma, Acocunting, Business
Kaplan University
Information Technology
AT&T Mobility cust svcPopular Club Plan1986 - 1988
Skills
Wireless, Telecommunications, Technical Support, VoIP, Customer Satisfaction, Customer Experience, Process Improvement, Troubleshooting, Customer Retention, Call Centers
Education
American University 1978 — 1980
AT&T Mobility January 1991 - Present
Metro Mobile CTS 1988 - 1991
Skills
Telecommunications, Wireless, Direct Sales, Account Management, Mobile Devices, LTE, Call Centers, Solution Selling, Customer Satisfaction, 4G
Education
American International College 1976 — 1979
BA
AT&T Mobility April 2006 - Present
Best Buy March 2001 - June 2006
Sears, Roebuck and Co. May 2001 - November 2001
Skills
Team Building, Telecommunications, Wireless, Direct Sales, Customer Retention, Problem Solving, Creative Problem Solving, Creative Writing, Always Willing to Learn, Coachable
Education
American River College 2001 — 2003
Fanfinderonline.com July 2013 - September 2013
AT&T Mobility October 2011 - March 2012
AT&T Mobility May 2011 - October 2011
AT&T July 2007 - May 2011
Cingular Wireless January 2006 - July 2007
Cingular Wireless September 2003 - January 2006
Skills
Process Improvement, Telecommunications, Management, Call Center, Time Management, Wireless, Business Process, Customer Experience, Call Centers, Data Analysis, LTE, Customer Service, IP, Cross-functional Team..., Vendor Management, Product Management, Sales, Marketing, Mobile Devices, Program Management, Team Leadership, Training
Education
Kennesaw State University - Michael J. Coles College of Business 2010 — 2012
EMBA, Business Administration
American Intercontinental University 2000 — 2003
Bachelor, Business Information Technology
AT&T Mobility September 2012 - Present
AT&T September 2000 - Present
Paterson Police Department February 1993 - September 2000
Skills
Telecommunications, Call Center, Wireless, VoIP, Managed Services, Customer Experience, Vendor Management, IP, Service Delivery, MPLS, Customer Satisfaction, Team Leadership, Mobile Devices, Telephony, Avaya
Education
American InterContinental University
Associate's degree, Project Management
Grenada High School
AT&T January 2012 - Present
AT&T Mobility April 2007 - January 2012
Steris 2007 - 2008
Skills
ADDIE, Captivate, Needs Analysis, Instructional Design, Instructor-led Training, Blended Learning, E-Learning, Training Delivery, Learning Management, Telecommunications, Call Centers, Training, SnagIt, IT Operations, IT Solutions, Project Management, MS Project, Microsoft Excel, Microsoft Word, WordPress, System Administration, HTML
Education
American InterContinental University 2005 — 2006
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
American InterContinental University 2003 — 2005
Master's of Education, Instructional Design and Technology
John Carroll University 1992 — 1996
Bachelor of Science (BS), Psychology
AT&T Mobility September 2007 - Present
AT&T September 2007 - December 2009
Skills
Telecommunications, Wireless, 3G, LTE, Mobile Devices, Cellular Communications, Customer Experience, 4G, GPRS, Direct Sales, Mobile Communications, Product Management, Solution Selling, Sales Operations, Troubleshooting, Sales, Team Leadership, Team Management, Customer Retention, Customer Satisfaction, Wireless Networking
Education
American InterContinental University 2014 — 2016
Bachelor of Business Administration (B.B.A.), Marketing
East Stroudsburg University of Pennsylvania
Business administration
Marshall's March 2013 - Present
Kmart Corporation December 2012 - April 2013
NEW Corp September 2010 - August 2011
AT&T Mobility November 2004 - November 2009
DICK'S Sporting Goods November 2003 - January 2005
Skills
Flexible approach to..., Flexibility, Dependable Team Player, Highly Reliable, Oral & Written..., Written & Oral..., Project Management, Sales, Sales Management, Sales Presentations, Meeting Planning, Schedules, Meet Deadlines, Multi Tasking, Microsoft Office, Event Planning, Event Management, Goal-oriented..., Highly motivated..., Long-term Customer..., Analytic Problem Solving, Public Speaking
Education
Colorado Technical University 2008 — 2009
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General, 3.62
American InterContinental University 2002 — 2004
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.62
A ottavino stone September 2013 - Present
Jennifer Convertibles December 2012 - September 2013
JPMorgan Chase September 2011 - October 2012
AT&T Mobility January 2009 - July 2010
Skills
Loans, Credit, Banking, Loan Origination, Retail Banking, Sales, Management, Team Building, Customer Service, Relationship Management, Merchandising, Customer Retention, Store Management, Retail Sales, Finance, Advertising, Social Media, Social Media Marketing, Social Networking, Sales Management, Microsoft Office, Leadership
Education
American Academy McAllister Institute of Funeral Service 1997 — 1998
Mortuary Science, Business
Christ The King High School 1990 — 1995
Barber National Institute 2013 - Present
PNC September 2012 - June 2013
First Student August 2011 - September 2012
AT&T Mobility September 2006 - January 2010
West Corporation June 2006 - August 2006
DialAmerica Marketing October 2005 - June 2006
Education
Walden University 2012 — 2014
Master of Science (M.S.), Forensic Psychology
American InterContinental University 2011 — 2012
Bachelor's degree, Information Technology with a Concentration of Computer Forensics
American InterContinental University 2010 — 2011
Associate of Arts (AA), Business Administration with a concentration of Criminal Justice
AT&T Mobility May 2002 - Present
Coldwell Banker Real Estate August 1993 - July 1998
gaccina co, ltd January 1990 - December 1994
Skills
COBOL, C, Microsoft Office, Word, Excel, PowerPoint, Bilingual, VoIP, Fiber Optics, Analog Circuit Design, Switch Configuration, lan switching, Lucent, Customer Service, AIN, EDGE, CLEC, Bookkeeping, Inventory Control, Financial Reporting
Education
Beloit College 1975 — 1976
no degree, Mathematics, art
American University 1972 — 1974
no degree, Mathematics and Statistics
AT&T Mobility January 2013 - Present
Joe Cooper Auto Group June 2012 - December 2012
Eaton Hydraulics June 2010 - May 2012
Wood Group August 2006 - September 2009
Education
American InterContinental University 2010 — 2012
Associate of Arts (A.A.), Business Administration and Management, General, 3.7
ITT Technical Institute 2010 — 2011
Information technology systems, Information Technology
Goordon Cooper Technical School 2006 — 2007
CNC machinist, Computer Numerically Controlled (CNC) Machinist Technology/CNC Machinist
Goordon Cooper Technical School 2000 — 2002
CAD drafting certificate, CAD/CADD Drafting and/or Design Technology/Technician
Self-employed 2012 - Present
RadioShack March 2011 - October 2011
AT&T Mobility March 2005 - February 2011
Skills
Customer Service, Trilingual (Punjabi and..., Extensive hands on in..., Planning and setting up..., •Answer Multi-Line..., Type 35 wpm •Strong...
Education
American Career College-Anaheim 2009 — 2010
Medical Insurance Specialist/Medical Biller
tustin high school 2001 — 2004
Bachelor of Business Administration (B.B.A.), Business/Commerce, General
AT&T Mobility May 2007 - Present
Sprint Nextel September 1997 - April 2007
AT&T August 1990 - January 1997
Education
American InterContinental University 2002 — 2002
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Georgia State University 1991 — 1993
AT&T July 2008 - May 2012
Att Mobility July 2007 - May 2012
Att Mobility 2006 - 2012
Att Mobility November 2006 - June 2007
Dial America Marketing Inc October 2004 - June 2005
U.S Army January 2001 - November 2003
Skills
Team Building, Negotiation, Training
Education
American InterContinental University 2012 — 2013
Vere Technical High 1995 — 1999
High School Diploma
Cheonggang Academy
High School Diploma
AT&T Mobility December 2001 - Present
AT&T Mobility December 2001 - Present
AT&T Mobility November 2008 - September 2012
Education
American Intercontinental University 2003 — 2005
Associate's degree, Business Administration and Management, General
AT&T Mobility March 2012 - March 2014
AT&T May 2006 - March 2012
SBC September 1998 - May 2006
Southwestern Bell Telephone Company February 1996 - September 1998
Southwestern Bell Telephone Company April 1980 - February 1996
Education
University of Houston-Clear Lake 1993 — 1997
Bachelor's degree, Physical Sciences, 3.4
Alvin Community College 1987 — 1991
Associate of Science (A.S.), Computer Technology/Computer Systems Technology, 3.85
East West Books August 2005 - March 2008
AT&T Mobility October 1989 - December 2004
Skills
customer salisfaction,..., Microsoft Office, POS, Teamwork, Telephone Skills, Merchandising, Store Management, Customer Service, Retail, Visual Merchandising, Management
Education
American River College
Human Servies
AT&T May 2013 - Present
AT&T Mobility April 2006 - Present
Office Depot April 2005 - Present
North Carolina A&T State University August 2000 - 2004
Skills
Invoicing, Accounts Receivable, Customer Service, Bookkeeping, Accounting, Microsoft Excel, Journal Entries
Education
American Public University System 2014 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General
North Carolina Agricultural and Technical State University
Delta Dental October 2013 - January 2015
att mobility January 2003 - August 2013
AT&TTelecommunications June 1972 - November 2002
Skills
Customer Service, Sales, Team Building, Marketing, Retail, Small Business, Public Speaking, Microsoft Office, Social Media, Coaching, Troubleshooting, Customer Satisfaction, Microsoft Excel, Inventory Management, Time Management, Data Entry, Budgets, Telephone Skills, Training, Merchandising, Call Centers, Outlook, Customer Retention
Education
American River College
AT&T Mobility August 2013 - Present
Hewlett-Packard April 2010 - July 2013
The Home Depot April 2009 - April 2013
Acxiom August 2007 - May 2009
Skills
Software: Microsoft..., Hardware: Computers,..., Systems: Microsoft XP..., Call Centers, Customer Service, Sales, Technical Support, Microsoft Excel, Computer Hardware, PowerPoint, Windows XP, Time Management, Customer Satisfaction, IT Service Management, Microsoft Office, Troubleshooting, CRM
Education
California State University - Sacramento 1998 — 2001
Bachelor of Applied Science, Accounting
American River College 1995 — 1997
Liberal Arts, Accounting
ATT Mobility January 2002 - July 2012
Skills
Over ten years of..., Worked well with public..., Troubleshooter for..., Excellent telephone..., Customer Service
Education
American River College 1986 — 1993
Associate of Arts (AA), Business
Consumes River College
Accounting and Business Law