AT&T Mobility
Industry: Mobile telecommunication company
DescriptionAT&T Mobility LLC, also known as AT&T Wireless, marketed as simply AT&T, is a wholly owned subsidiary of AT&T Inc. that provides wireless services to 138.8 million subscribers in the United States including Puerto Rico and the U.S. Virgin Islands. Headquarters: Atlanta, Georgia, United States Number of locations: 5,000 retail stores; 2,900 owned; 2,100 authorized Number of employees: 75,000 (2015) Revenue: 73 billion USD (2016) Subsidiaries: Alltel, AT&T Mexico, Leap Wireless, Parent organizations: AT&T, AT&T Communications
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AT&T Mobility Employees
AT&T Mobility December 2013 - Present
Education
Metropolitan State University of Denver 2005 — 2009
Bachelor of Science (B.S.), Accounting
Odin September 2012 - Present
Cisco Systems 2012 - 2012
Microsoft 2011 - 2011
AT&T 2010 - 2011
Avaya 2006 - 2008
AT&T Mobility 2005 - 2006
Data I/O 2004 - 2005
WatchMark [IBM] 2003 - 2004
Microsoft 2002 - 2003
Hewlett-Packard 1999 - 2001
Skills
Program Management, Project Management, Product Management, Product Lifecycle..., Project Planning, Cross-functional Team..., PERT, SOA, TCP/IP, IP, LTE, Wireless Mobility, Network Engineering, Network Design, Agile Project Management, MS Project, Microsoft Office, Visio, Software Project..., Enterprise Software, PMP, PMO, Solution Architecture, Virtualization, Cloud Computing, Parallels Automation, SaaS, SFDC, Financial Force, SOAP, Quality Center, Network Infrastructure, MOP, IT, PMBOK, Product Planning, HP Openview, Program Evaluation, Risk Management, Project Governance, Portfolio Management, Earned Value Management, MRD, Requirements Development, Consulting, Solution Delivery, Support, SWOT, AT&T, HP
Education
Mercer University - Stetson School of Business and Economics 1983 — 1999
M.S., Technology Management
Mercer University - Stetson School of Business and Economics 1993 — 1998
MS, Technology Management
IKEA Group March 2015 - Present
Target August 2014 - March 2015
Target May 2013 - March 2015
AT&T Mobility October 2009 - May 2013
Macy's October 2006 - January 2009
Delair Parts January 2006 - August 2006
Skills
Layout, Dreamweaver, Illustrator, Adobe Creative Suite, Mac, Photoshop, InDesign, Logo Design, Adobe Acrobat, Flash, HTML, CSS, Web Design, OS X, Graphic Design, WordPress, Photography, Customer Relations, Typography, Digital Photography, Social Media, Packaging, Customer Satisfaction, Customer Service, Microsoft Office, Marketing, Art, Fine Art, Graphics, Microsoft Word, Drawing, PowerPoint, Illustration, Social Networking, Premiere, FTP software
Education
University of Florida 2012 — 2016
Bachelor of Fine Arts (BFA), Graphic Design
Miami Dade College 2006 — 2010
Associate of Arts (AA), Graphic Communications
Salesforce June 2015 - Present
salesforce.com March 2014 - Present
AT&T August 2012 - March 2014
AT&T May 2010 - August 2012
AT&T Mobility 2008 - May 2010
AT&T Mobility October 2007 - February 2008
Skills
Account Management, Solution Selling, Direct Sales, Leadership, Management, Training, Team Leadership, Sales Presentations, Telecommunications, Mobility Strategy, Mobile Applications, Hands-on Training, Project Management, Sales Process, Business Process..., Salesforce.com, Mobile Strategy, CRM, Cloud Computing
Education
Mercyhurst University 2003 — 2007
BA, Business/Chemistry
Magnificat High School 1999 — 2003
The Retail Outsource April 2014 - Present
AT&T Mobility March 2007 - January 2014
Radio Shack Corporation October 1993 - March 2007
Hi-Grade Food Inc. June 1989 - September 1993
Florida Army National Guard June 1989 - May 1993
United States Army December 1985 - May 1989
Skills
Store Management, Customer Satisfaction, Wireless, Telecommunications, Customer Retention, Retail Sales, Mobile Devices, Cellular Communications, Team Leadership, Teacher Mentoring, Employee Training, Employee Engagement, Customer Service, Sales Management, Inventory Management, Sales, Internet Services, Computer Management, Computer Operations, Consumer Electronics, Honorable Discharge, Military Experience, Non-Commissioned..., Strategic Leadership
Education
Career Source Broward 2014 — 2014
PPN - Professional Placement Network Workshop
AT&T 2010 — 2013
Inspired & Engaged Leadership Certification
AT&T 2009 — 2009
Advanced Retail Management Certification
AT&T 2007 — 2007
Retail Management Certification
United States Army 1986 — 1989
Computer Operations & Leadership Centifications
Fort Lauderdale College 1983 — 1984
Business Administration, Management and Operations, 3.75
Miami Dade College 1978 — 1979
Elementary Education and Teaching
Town of Abington Massachusetts January 2015 - Present
AT&T Mobility October 2006 - January 2014
ATS Mobile/Cingular Wireless February 2001 - October 2006
Skills
Wireless, Telecommunications, Direct Sales, Cellular Communications, Customer Experience, Solution Selling, Mobile Devices, Sales, LTE, Inventory Management, Managed Services, Management, Team Building, Product Management, Store Management, Mobile Technology, UMTS, Wireless Networking, Leadership, Product Marketing, Merchandising, Sales Presentations, Retail, Mobile Communications, Retail Sales, Customer Service, Team Leadership, GSM, Account Management, Call Centers, Coaching, Customer Retention, Customer Satisfaction, Sales Operations, Sales Management, Sales Process, VoIP, Customer Relations, Marketing Strategy, Strategic Planning, New Business Development, B2B, Training, Employee Training, Forecasting, Marketing, Strategic Partnerships
Education
Massasoit Community College 2014 — 2016
Associates, Software development and programming, IT Services
South shore vocational technical high school 1996 — 2000
Electrician
AT&T Mobility July 2010 - Present
Express Wireless LLC May 2008 - July 2010
Alpha Communications August 2003 - May 2008
Skills
Guerrilla Marketing, Marketing, Advertising, Selling, Human Resources, Sales Management, Account Management, Consulting, Photoshop, Photography, Mobile Devices
Education
Columbia College of Missouri 2005 — 2008
Business Management, Human Resources
McHenry County College 2000 — 2007
Associate of Science (A.S.), Business Administration and Management, General
Optiv Inc May 2015 - Present
Burns & McDonnell June 2014 - February 2015
Walmart June 2013 - June 2014
AT&T Mobility April 2004 - February 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Strategic Planning, Negotiation, C++, Editing, C, Java, Team Leadership, Teamwork
Education
UMKC
Bachelor of Business Administration (B.B.A.)
Metropolitan Community College-Penn Valley
Associate of Arts (A.A.)
Caliber Home Loans 2014 - Present
Nationstar Mortgage July 2011 - April 2014
Vendor Resource Management September 2009 - July 2011
Coldwell Banker Residential Brokerage - Dallas/Fort Worth March 2009 - January 2010
EDS, an HP Company June 2007 - December 2008
EDS, an HP Company June 2006 - June 2007
EDS, an HP Company August 2005 - June 2006
I3 Solutions, Inc. May 2004 - May 2005
AT&T Mobility 2002 - May 2004
AT&T Mobility 2000 - 2002
Skills
Training, Event Planning, Cross-functional Team..., Training Delivery, Organizational..., Instructional Design, Project Management, Business Administration, Texas Real Estate..., Employee Training, Time Management, Sales, Recruiting, Human Resources, Coaching
Education
Texas Tech University 1990 — 1993
BA, Communication Studies, French
McMurry University 1988 — 1990
Communications, Public Relations
AT&T Mobility 2004 - Present
AT&T Wireless Services 2002 - 2003
Qwest Wireless 2000 - 2001
AirTouch Cellular 1995 - 1999
Skills
Direct Sales, Solution Selling, Telecommunications, Wireless, Account Management, Customer Retention, Sales Operations, Selling, Sales, Cold Calling, B2B, Customer Satisfaction, New Business Development
Education
Metropolitan State College of Denver
Psychology & Business Management
Red Rocks Community College
Graphic Design & Business Management
Pardot August 2015 - Present
Pardot February 2015 - Present
Pardot August 2014 - Present
Salesforce.com October 2013 - September 2014
AT&T September 2011 - October 2013
AT&T January 2011 - August 2011
AT&T Mobility July 2010 - December 2010
AT&T Mobility December 2008 - June 2010
AT&T Mobility June 2008 - December 2008
Motorola May 2007 - August 2007
Skills
Consultative Selling, Solution Selling, Sales Process, Telecommunications, Contract Negotiation, Lead Management, Client Relationship..., Marketing Communications, Prospecting, Salesforce.com, Selling, Marketing Strategy, Mobile Devices, Enterprise Software, Competitive Analysis, Account Management, Cloud Computing, Sales, Sales Operations, CRM, Management, Strategy, B2B, Business Development, New Business Development
Education
Miami University 2004 — 2008
Bachelor of Science (BS)
Webster University International Institute in Geneva 2006 — 2006
The Pembroke Hill School 2000 — 2004
AIM Laboratories April 2012 - Present
Forest Pharmaceuticals June 2011 - April 2012
Charter Communications September 2010 - April 2011
ATT Mobility April 2010 - September 2010
Verizon Wireless December 2006 - April 2010
Verizon Wireless December 2006 - April 2010
K's Merchandise August 2004 - December 2006
Skills
Sales, Cold Calling, Customer Satisfaction, Account Management, Sales Management, Retail, Customer Service, Direct Sales, Marketing, Customer Retention, Solution Selling, Sales Process, Telecommunications, Call Center, Salesforce.com, Strategy, Business Development, Leadership, CRM, Sales Operations, New Business Development, Product Marketing, Training, Coaching, Entrepreneurship
Education
McKendree College 2012 — 2013
Master of Business Administration (MBA), Business Administration and Management, General
McKendree College 2008 — 2010
Business Adminstration, Business Administration and Management, General
McKendree University 2008 — 2010
Bachelors, Business Administration
John A. Logan College
AT&T November 2013 - Present
AT&T Mobility November 2010 - October 2013
AT&T September 2008 - November 2010
AT&T November 2005 - August 2008
Skills
Sun Certified System..., Solaris, Unix, Servers, Storage, Troubleshooting, System Administration, Infrastructure, Enterprise Software, Project Management, LTE, Sun, Cloud Computing, Networking, Vendor Management, Hardware, Telecommunications, Linux, Integration, Management, Data Center, HP, Account Management
Education
McKendree College 2003 — 2005
Bachelor's degree, Computer Science
Bay Area Turning Point, Inc. November 2014 - February 2015
ITT Technical Institute November 2013 - October 2014
AT&T Mobility October 2010 - August 2013
Skills
Cold Calling, Customer Satisfaction, Wireless, Retail, Microsoft Excel, Microsoft Word, Time Management, Inventory Management, PowerPoint, Customer Service, Event Planning, Sales, Team Leadership, Team Building, Training, Coaching, Leadership, Strategic Planning, Account Management, Public Speaking, Social Networking, Microsoft Office, Sales Management
Education
University of Houston-Clear Lake 2013 — 2016
Master of Science (M.S.), Counseling with Licensed Professional Counselor Preparation
McNeese State University 2009 — 2012
Bachelor's Degree, Psychology, 3.57
AT&T Mobility September 2000 - Present
Skills
Expert knowledge of..., Understand Vendor..., Technical Writing, Capacity Management, Expert knowledge in..., Circuit and Trunk Design, Understands Product..., Understand database..., Proficient in Network..., Exceptional project..., Oracle, CATS, and UNIX..., Experience with..., Adapts to changing..., Strong experience with..., Network Performance..., Baisc understanding of..., Understanding of Big..., Mobile Devices, Leadership, TCP/IP, DWDM, Software Installation, Wireless, Ethernet, Troubleshooting, LTE, Networking, UMTS, GSM, Fiber Optics
Education
University of Massachusetts Lowell 2014 — 2016
Master’s Degree, Information Technology
Mercer University 1994 — 2000
Bachelor of Science in Engineering, Mechanical Engineering
New Bridge Management April 2015 - Present
New Bridge Management April 2015 - Present
Dane Realty, Inc January 2012 - Present
Dennis Nepote Realty April 2011 - Present
AT&T Mobility July 2012 - January 2013
CDN Painting, Inc January 1996 - March 2011
Skills
Short Sales, Selling, Customer Service, Foreclosures, Investment Properties, Residential Homes, Training, Real Estate, Buyer Representation, First Time Home Buyers, Investors, Listings, REO, Referrals, Relocation, Sellers, Single Family Homes
Education
Merced College 2010 — 2011
AT&T Services, Inc July 2009 - Present
AT&T Mobility August 2006 - July 2009
Inovis July 2005 - September 2006
AT&T Local Network Services July 2000 - May 2004
AT&T Local Network Services June 2000 - May 2004
Skills
Troubleshooting, Switches, Integration, Servers, Networking, Cisco Technologies, Computer Network..., Technical Support, Disaster Recovery, Hardware, Network Administration, Microsoft Exchange, Software Installation, Customer Service, Project Management, Management
Education
Mercer County Community College 1994 — 1996
Business Administration and Management, General
AT&T Mobility
Skills
Wireless, Sales Process, Telecommunications, Solution Selling, Customer Retention, Sales Operations, Account Management, Mobile Devices, Customer Satisfaction, Direct Sales
Education
McKendree University 1998 — 2002
Bachelor of Business Administration (BBA), Business Administration and Management, General
The Children's Place January 2014 - Present
Sweet Ballad Events - Wedding & Event Consulting October 2000 - Present
AT&T Advertising Solutions July 2010 - November 2010
Wallace Insurance Agency, Inc August 2009 - July 2010
Sweet Ballad Events October 2000 - July 2010
Aveda Institute May 2009 - July 2009
AT&T Mobility July 2006 - January 2009
AT&T Mobility July 2006 - January 2009
Aveda June 2005 - February 2006
Aveda Experience Center June 2005 - February 2006
Skills
Advertising, Customer Service, Management, Marketing, Networking, Online Advertising, Program Management, Recruiting, Sales, Sales Management, Time Management
Education
Meredith College 2005 — 2008
Bachelor of Business Administration (B.B.A.), Business AdministrationHuman Resources
Meredith College 2005 — 2007
Business, Business Administration
NC State University 1997 — 1998
Public Relations
Saint Mary's College 1996 — 1997
Music Performance
SUNY New Paltz College New 1995 — 1996
Music Performance, General
State University of New York at New Paltz 1995 — 1996
Music Performance
F5 Networks May 2014 - Present
AT&T Mobility September 2012 - April 2014
Huawei Technologies (USA) October 2010 - May 2012
GE Infrastructure - Transportation September 2007 - September 2010
Nortel September 1999 - December 2006
Nortel August 1996 - August 1999
Nortel Networks September 1984 - September 1995
Skills
Telecommunications, Wireless, LTE, GSM, UMTS, System Deployment, Management, IP, Product Management, WiMAX, Project Management, Program Management, Cross-functional Team..., Microwave, Computer Network..., Third Party Vendor..., RF, BSS, Cellular Communications, Integration, Networking, Wireless Networking, Service Level Agreements, Software Documentation, CDMA, Fiber Optics, Switches, QoS, SS7, Mobile Technology, 3G, PMP, Testing, CRM, PMO, GPRS, Mobile Devices, Ethernet, Network Design, SIP, Mobile Communications, Managed Services, 2G, Telecommunications..., HSPA, Light Rail, 4G, WCDMA, VoIP, RAN
Education
University of Washington 2007 — 2008
Certificate, Project Management
McMaster University 1978 — 1982
Bachelor of Engineering, Electrical Engineering
Bowmanville High School
Avery Products February 2014 - Present
East Jerusalem M.B. Church December 2008 - Present
AT&T Mobility January 2011 - January 2014
Avery Dennison November 2009 - February 2011
CertainTeed Corporation June 1995 - August 2009
Skills
Troubleshooting, Management, Leadership, Sales, Team Leadership, Customer Service, Team Building, Telecommunications, Project Management, Strategic Planning, Microsoft Office, Process Improvement, Coaching, 5S, Microsoft Excel, Continuous Improvement, Customer Satisfaction, Program Management, Training
Education
Meridian Community College 1991 — 1993
AT&T May 2014 - Present
AT&T Mobility April 2011 - May 2014
AT&T Mobility January 2007 - April 2011
AT&T Mobility May 2005 - January 2007
AT&T Mobility July 2000 - May 2005
Skills
Time Management, Organization, Computer, Strong work ethic, Positive Attitude, Problem Solving, Team Player, Ability to learn from..., Telephone Skills, Customer Service, Outlook, Billing, Expenses, Customer Satisfaction, Typing, Spreadsheets, Data Entry, Initiating, Determination, Fast Learner, Invoicing
Education
Metropolitan State University 2011 — 2013
Bachelor of Business Administration
Normandale Community College 2001 — 2003
Associate of Arts
Burnsville Senior High School
AT&T Mobility 2010 - Present
Ingles Markets April 2008 - June 2010
Skills
Customer Service, Medical Assisting, Medical Billing, Medical Terminology, Phlebotomy, Vital Signs, EMR, Microsoft Office, Microsoft Excel, Back Office, Sales Management, Sales, Friendly Personality, Healthcare, Management, EHR, HIPAA, Training, Telephone Skills, Leadership, Team Building, Recruiting, Microsoft Word, Data Entry, Sales Operations, Medical Coding, Team Leadership, PowerPoint, Clerical Skills, Hospitals, Appointment Scheduling, Cold Calling, Healthcare Information..., Medicare, Healthcare Management, Medical Records, Social Media, Compliance, Office Administration, Research, Presentations, Case Managment, Cash Management
Education
Medix College 2008 — 2010
Associate's degree, Medical/Clinical Assistant
South Paulding High 2004 — 2008
Graduate
Accruent September 2013 - Present
Groupon March 2012 - August 2013
AT&T Mobility July 2011 - March 2012
AT&T January 2011 - July 2011
Jackson Spalding January 2010 - December 2010
MS&L Worldwide June 2009 - August 2009
Mercer University March 2008 - August 2008
Mercer University 2005 - 2008
Skills
Microsoft Office, Microsoft Access, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Adobe InDesign, Adobe Photoshop, Microsoft Sharepoint, iTunes, iMovie, Garageband, SPSS, Microsoft Outlook, Google Analytics, Factiva, Salesforce.com, Lead Generation, Account Management, Cold Calling, Editing, Social Media, Outlook, PowerPoint, Sales, Blogging, InDesign, Photoshop, Public Relations, Crisis Communications, SharePoint
Education
The University of Georgia 2009 — 2010
Master of Arts in Mass Communications, Public Relations
Mercer University 2005 — 2009
Bachelor of Business Administration (B.B.A.), Integrated Marketing Communication
Mercer University - Stetson School of Business and Economics 2005 — 2009
BBA, Integrated Marketing Communications
AT&T Mobility November 2013 - Present
OneClick Apple Specialist April 2012 - Present
Best Buy May 2009 - April 2012
Skills
Store Management, Visual Merchandising, Merchandising, Retail, Sales Management, Store Operations, Loss Prevention, Microsoft Excel, Profit, Planograms, Big Box, New Store Openings, Retail Sales, Shrinkage, Driving Results, Merchandise Planning, Cashiering, Inventory Management, POS, Multi-channel Retail, New Store Development, Hiring, Sales, People Development, Employee Training, Telephone Skills, Forecasting, Pricing, Inventory, Product Knowledge, Recruiting, Customer Service, CPFR, Assortment, Associate Development
Education
Miami Dade College
Wells Fargo December 2012 - July 2014
Wells Fargo Advisors December 2012 - July 2014
J.P. Morgan Securities LLC September 2011 - November 2012
Chase Insurance Agency, Inc. September 2011 - November 2012
JP Morgan Chase October 2010 - November 2012
ATT Mobility June 2005 - September 2010
Skills
Microsoft Excel, PowerPoint, Customer Service, Mutual Funds, Securities, Management, Banking, Coaching
Education
Mercy College 2007 — 2013
Bachelor of Business Administration (B.B.A.), Finance, Economics
Espresso Then Life November 2014 - Present
VMarr Media February 2013 - Present
Miami Music Buzz February 2013 - Present
iShowBusiness.com September 2013 - December 2013
T-Mobile January 2011 - September 2013
AT&T Mobility April 2007 - December 2010
Skills
Sales, Music Business, Music Industry, Video Editing, Social Media, Web publicist, Web Design, Booking Shows, Business Development, Brand Development, Sales Management, Mobile Devices, Product Marketing, Cellular Communications, Music
Education
Miami Dade College
AT&T Digital Life July 2013 - Present
AT&T Mobility February 2008 - July 2013
Diversified Wireless Distribution Group, LLC May 2003 - February 2008
Diversified Wireless Distribution Group, LLC May 2003 - May 2005
Alltel June 1998 - May 2003
CellularONE September 1997 - June 1998
CellularOne (formerly Bell Atlantic Mobile) October 1996 - September 1997
Bell Atlantic Mobile July 1994 - October 1996
Sound Impressions October 1993 - February 1996
Target August 1987 - July 1994
Skills
Sales Management, Business Operations, Customer Service, Budgets, Microsoft Excel, Computer Repair, RF, Sales, Forecasting, Wireless, Direct Sales, Customer Retention, Cellular Communications, Telecommunications, Management, Vendor Management, Customer Satisfaction, Team Leadership, Customer Experience, Leadership, Account Management, Sales Operations
Education
Mesa Community College 1990 — 1994
Certificate of Completition in Management, Business Management
Mesa Community College 1990 — 1994
A.A.S., Management
Patterson Veterinary (formally Webster Veterinary) July 2012 - Present
The Creative Group September 2011 - July 2012
On Site Gas Systems, Inc May 2010 - September 2011
AT&T Mobility May 2008 - May 2010
Sprint Nextel Corporation September 1999 - March 2008
Sprint Nextel Corporation March 1999 - September 1999
Comcast Corporation January 1997 - January 1999
Ripley Company April 1996 - October 1997
Cadkey, Inc. 1994 - 1995
Skills
Account Management, Marketing Strategy, Lead Generation, Sales Management, Email Marketing, Sales, New Business Development, Marketing Communications, Direct Sales, Social Media Marketing, Marketing, Marketing Management, Customer Satisfaction
Education
Merrimack College 1989 — 1993
Bachelor of Science, Marketing
East Catholic High School 1985 — 1989
AT&T Mobility November 2009 - Present
Norwegian Cruise Line September 2007 - August 2008
General Perfume December 2004 - August 2007
Education
Miami Dade College 2012 — 2012
Human Resources Management and Services
Brown Mackie College Miami 2006 — 2008
Criminal justice
AT&T Mobility June 2010 - Present
Ingles Market January 2009 - June 2010
Steak N Shake March 2008 - January 2009
Birdies Wings June 2007 - March 2008
Pump It Up February 2005 - June 2007
Skills
Customer Service, Friendly Personality, Healthcare, Negotiation, Fitness, Problem Solving, Photoshop, Microsoft Word, Bookkeeping, Commissioning
Education
Medix College 2009 — 2011
Medical Assisting, Health/Health Care Administration/Management
South Paulding High School 2004 — 2008
Graduate
Fay Servicing, LLC October 2014 - Present
Fay Servicing April 2013 - Present
Illinois Campus Compact September 2011 - Present
AT&T Mobility October 2010 - August 2011
College Bound Solutions May 2010 - August 2010
Mercyhurst University September 2006 - May 2010
Walt Disney World March 2009 - August 2009
Skills
Social Media, Editing, Newsletters, Public Speaking, PowerPoint, Research, Microsoft Office, Microsoft Word, Adobe Creative Suite, Writing, Social Media Strategist, Social Media Outreach, Social Media Marketing, Non-profits
Education
Mercyhurst College 2006 — 2010
Bachelor's, Communication-New Media
Actify, LLC (subsidiary of Brightpoint) June 2011 - Present
Actify, LLC January 2011 - Present
2009 2011 R & L Printing Service, Inc January 2009 - June 2011
Coffee News of Miami February 2006 - June 2011
Chit Chat Cellular Corp. October 1998 - June 2008
Chit Chat Cellular Corp January 1998 - January 2008
AT&T Mobility October 1997 - October 1998
Bellsouth Mobility January 1997 - January 1998
AT&T Wireless January 1996 - January 1997
Skills
Sales Management, Salesforce.com, Customer Service, Sales Presentations, CEOs, Communication Skills, Marketing Communications, Negotiation, Mentoring, Professional..., Sales, Microsoft Office, Outlook, Wireless, Retail Marketing, Sales Operations, Team Leadership, Team Management, Telecommunications, Team-oriented, Management, Local Number Portability, Accessories, Retaining Customers, Retail Sales, Retail Design, Professional Mentoring, Mentoring Of Staff, Mentoring New Hires, Project Manager..., Retail Sales Analysis, Computers, Digital Printing, Printers, Wide Format Printing, Print Shop, Print Media Sales, Pricing, Signs, Custom Signs, Outdoor Signs, Account Management, Entrepreneurship, Social Entrepreneurship, Entrepreneurship..., Motivational Speaking, Motivated self-starter, Sales Motivation, Cellular Communications, Sales Process
Education
Miami Dade College 1996 — 1998
Christopher Columbus High School 1992 — 1996
2004 - 2006 Cingular University
Christopher Columbus High School
Rockway
T-Mobile April 2014 - Present
AT&T Mobility October 2009 - April 2014
Dollar Tree Stores May 2009 - September 2009
Liquidity Services, Inc February 2008 - May 2009
Soco Enterprises January 2004 - November 2007
The Home Depot 2000 - 2003
Skills
Sales, Management, Sales Management, Training, Retail, Customer Service, Customer Retention, Telecommunications, Product Marketing, Leadership, Team Leadership, Forecasting, Business Development, Direct Sales, Customer Experience, Merchandising, B2B, Sales Presentations, Operations Management, Inventory Management, Recruiting, Time Management, Customer Satisfaction, Product Management, Wireless, Mobile Devices, Project Management, Technology Integration, Human Resource Managment, Real Estate, Property Flipping
Education
Rider University 2013 — 2016
Bachelor of Science (BS), Global Supply Chain Management
Mercer County Community College 2011 — 2013
Bachelor of Business Administration (BBA), Logistics, Materials, and Supply Chain Management, 3.91
AT&T October 2013 - Present
AT&T Mobility January 2013 - October 2013
Health Works PDX December 2012 - October 2013
EPITEC, INC. July 2012 - January 2013
Integrated Systems Analysts, Inc. October 2011 - August 2012
Human Capital Staffing, L.L.C. February 2011 - October 2011
Skills
XP, Linux, Java, PHP, Android, Windows Server, HTML, CSS, MySQL, Tortoise SVN, Apache, XML
Education
Metropolitan Community College-Business & Technology 2012 — 2014
Associate of Arts and Sciences (AAS), Computer and Information Sciences, General
AT&T Mobility June 2011 - Present
T-Mobile February 2010 - July 2011
Ericsson September 2009 - January 2010
Sprint Nextel December 2001 - September 2009
NEXTEL COMMUNICATIONS October 2000 - November 2001
Skills
UMTS, Communications Audits, Project Management, Wireless Networking, Strategic Planning, 3G, Wireless, LTE, GSM, Telecommunications, WiMAX, CDMA, Cellular Communications, RF Engineering, RAN, 2G, RF, 4G, Optimization, CRM, WCDMA, Edge, Networking, Mobile Devices, Management, Network Design
Education
Mercy College 2003 — 2005
Masters of Business Administration, Executive MBA, Business Administration & Finance
Stevens Institute of Technology 2000 — 2001
Masters of Engineering, Electrical engineering; Wireless Communications
T-Mobile April 2015 - Present
Alliance Beverage March 2014 - April 2015
AT&T Mobility 2006 - 2013
2B Wireless October 2002 - January 2005
Skills
Communication, Sales, Customer Service, Mobile Technology, Educational Leadership, Leadership Development, Community Outreach, Customer Satisfaction, Customer Retention, Customer Experience, Hiring, Leadership, Retail, Sales Operations, Training, Solution Selling, Marketing, Sales Management, Management, Account Management, Direct Sales
Education
Arizona State. University 2010 — 2012
Bachelor of Interdisciplinary Studies, Communication, Small Business
Mesa Community College 2006 — 2009
Bachelor of Interdisciplinary Studies, Communication, Small Business
City of Waco, TX July 2014 - Present
That thing 2014 - 2014
That thing 2014 - 2014
City of Lake Charles, Louisiana - Wastewater Division April 2009 - November 2013
AT&T Mobility November 2007 - March 2009
Best Buy April 2005 - November 2007
Skills
Customer Service, Microsoft Office, Training, Team Building, Team Leadership, Outlook, PowerPoint, Microsoft Word, Data Entry, Troubleshooting, Microsoft Excel, Public Speaking, Software Documentation, Social Networking, Call Centers, Analysis, Networking, Management, Marketing, Customer Satisfaction, Access, Interviews, Time Management, Leadership, Inventory Management, Data Analysis, Strategic Planning, Project Management, Editing, Leadership Development, Computer Hardware, System Administration, Employee Relations, Sales, Program Management, Recruiting, Project Planning, Technical Support, Research, Public Relations, Coaching, Budgets, Human Resources, Windows, Social Media, Process Improvement, Call Center, Chemistry, Analytical Chemistry, Event Planning
Education
McNeese State University 1999 — 2000
Some college, History
Barbe High School 1994 — 1998
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Boston Scientific October 2013 - Present
Delta Air Lines November 2011 - October 2013
TEKsystems August 2007 - October 2011
AT&T Mobility October 2004 - August 2007
Skills
Technical Support, Mobile Devices, Wireless, Mobile Technology, Visio, Mobile Device Management, Network Administration, Active Directory, Vendor Management, Troubleshooting, Blackberry Enterprise..., Security, Mobile Applications, MySQL, Microsoft Excel, SDLC, IT Procurement, Process Automation, VB.NET, Cisco Certified, iOS, Microsoft SQL Server, IIS, Avaya Communication..., Network Architecture, Visual C#, Telecommunications..., Telecom Expense..., Distributed Antenna..., Software Development..., Vendor Relationships, Change Management, Certificate Management, RF Engineering, LDAP Administration, Android, Windows 7, LTE, Mobile Security, Afaria, Server Administration, AirWatch, Rivermine TEM, Enterprise Mobility..., Windows Phone 8, Microsoft Push..., Google Cloud Messaging, Apple Push Notification..., IT Governance, Risk Management
Education
Metropolitan State University 2004 — 2012
Bachelor of Science (B.S.), Management Information Systems, General
ADP 2013 - Present
Concur Technologies 2011 - 2013
Paychex 2007 - 2011
AT&T Mobility 1997 - 2006
Skills
SaaS, Sales Process, Cold Calling, Solution Selling, Salesforce.com, Employee Benefits, Sales, Performance Management, Management, Payroll, Benefits Administration, Selling, Recruiting, Cloud Computing, Business Intelligence, Account Management, Direct Sales, Enterprise Software, Lead Generation, Sales Presentations, Sales Operations, CRM, B2B, Software Industry, Professional Services, Strategic Partnerships, Partner Management, Building Relationships, Sales Management, Business Development, Customer Retention, New Business Development, Complex Sales, Demand Generation, Channel Partners, Selling Skills, Sales Force Development, Key Account Management, Qualifying Prospects, Competitive Analysis, Relationship Building
Education
Metropolitan State University
Bachelor of Arts (B.A.), Business, Marketing & Communications
Trader Joe's November 2011 - Present
Town of Abington Massachusetts November 2011 - June 2015
CB Richard Ellis July 2008 - October 2011
AT&T Mobility February 2007 - June 2008
ZOOTS August 2005 - September 2006
Creating the Lines d/b/a 2001 - 2005
Shaw’s Supermarkets 2001 - 2004
ZOOTS 2000 - 2001
Skills
Construction Management, Facilities Management, Team Building, Retail, Negotiation, Project Management, Strategic Planning, Team Leadership, Budgets, Process Scheduler, Real Estate, Leadership, Construction, Project Planning, Contract Negotiation, Real Estate Development, Customer Service, Contract Management, Operations Management, Microsoft Office, Program Management, Vendor Management, Strategy, Management
Education
Massasoit Community College
Business Administration and Management, General
AT&T Mobility November 1991 - Present
AT&T Wireless 1995 - 2005
McCaw Cellular/AT&T Wireless 1991 - 1995
Skills
Wireless, T1, Computer Network..., Telecommunications, Wireless Networking, GSM, CDMA, VoIP, LTE, UMTS, Troubleshooting, TDMA, 4G, Data Center, Disaster Recovery, Network Engineering, Cellular Communications, Integration, 3G, Vendor Management, IP, Call Center
Education
Miami Dade College
Kelly Financial Resources August 2015 - Present
DISYS July 2013 - August 2015
Pinnacle Group, Inc. January 2011 - July 2013
AT&T Mobility July 2009 - April 2011
Starwood Hotels & Resorts Worldwide, Inc. September 2008 - July 2009
Helzberg Diamonds October 2006 - November 2008
Friedmans Jewelers September 2005 - September 2006
Skills
Recruiting, Applicant Tracking..., Training, Technical Recruiting, Temporary Placement, Interviews, Internet Recruiting, Contract Recruitment, Screening, Staffing Services, Leadership, Management, Talent Acquisition, Sales, Networking, Sourcing, Building Relationships, Screening Resumes, Account Management, College Recruiting, Onboarding, Customer Service, Temporary Staffing, Cold Calling, Benefits Negotiation, Hiring, Human Resources, Employee Relations, Staff Augmentation, Taleo, CRM, Executive Search, Permanent Placement, IT Recruitment, Talent Management, Consulting, Team Leadership, Windows, Employee Training, HRIS, New Hire Orientations, Customer Satisfaction, Time Management, Performance Management, Resume Writing, Employee Benefits, Information Technology, Business Networking
Education
The University of Texas at Arlington 2004 — 2009
Bachelor of Arts (B.A.), Organizational Communication
Mclennan Community College 1999 — 2004
Midway High School 1995 — 1999
High School Diploma, General Studies
Best Buy March 2015 - Present
Minnesota State High School League October 2004 - Present
AT&T March 2012 - March 2015
AT&T September 2009 - March 2012
AT&T Mobility November 2008 - September 2009
Cingular Wireless August 2007 - November 2008
Cingular September 2005 - August 2007
612 Wireless/Nextel January 2005 - September 2005
Keep In Touch Wireless January 2001 - January 2003
M&M Communications April 2000 - December 2000
Skills
Direct Sales, Sales Management, Inside Sales, Retail Management, Retail Systems, Training & Development, Technical Training, Training Delivery, Online Training, Small Business, Wireless, Cellular, Wireless Solutions, Wireless Broadband, Wireless Services, Microsoft Office, Mac OS X, Workforce Development, Blackberry Enterprise..., iPhone, Blackberry, Windows Mobile, Palm OS, Distance Learning, Android, SAP, Siebel, Location Based Services, Mobile Applications, Mobility Solutions, Enterprise Mobility, Objective-C, Instructor-led Training, Solutions Marketing, Cellular Communications, Sales
Education
Metropolitan State University
AT&T Mobility 2004 - Present
US Unwired May 1999 - February 2004
US Unwired August 1997 - May 1999
US Unwired October 1996 - August 1997
Skills
Wireless, Telecommunications, Quotas, Direct Sales, Solution Selling, Sales Operations, Customer Retention, Account Management, Sales Management, Sales Process, Customer Satisfaction, Sales, New Business Development, Customer Service, Team Building, Selling
Education
McNeese State University 1992 — 1996
Associate's degree, Medical Office Management/Administration
Gyeonggi Provincial Government March 2015 - Present
Carolina Weekly Newspaper Group June 2014 - February 2015
AT&T Mobility April 2012 - June 2014
Niner Times August 2013 - May 2014
Game Informer Magazine May 2013 - August 2013
Niner Times August 2012 - May 2013
GameStop January 2008 - February 2012
Education
University of North Carolina at Charlotte 2012 — 2014
Bachelor of Arts (B.A.), English and Journalism
Mercer University 2009 — 2010
Aaron's, Inc March 2012 - Present
Lids March 2011 - January 2012
Champs Sports October 2007 - December 2011
AT&T Mobility May 2002 - September 2007
Skills
Store Management, Loss Prevention, Visual Merchandising, Store Operations, Driving Results, Shrinkage, New Store Openings, Multi-Unit Management, Merchandising, Multi-unit, Big Box, New Store Development, Multi-Unit, Customer Service, Management, Sales
Education
Mclennan Community College 1992 — 2000
didnt finish, Business Administration and Management, General
waco high school 1989 — 1992
high school diploma, Business Administration and Management, General
AT&T April 2014 - Present
AT&T wireless March 2012 - April 2014
AT&T Mobility September 2009 - April 2012
AT&T Mobility May 2004 - September 2009
AT&T Mobility December 2000 - May 2004
Mazzacca Computer Services 1987 - 1997
Mazzacca Computer Services 1987 - 1997
Skills
Telecommunications, VoIP, Wireless, Switches, Mobile Devices, Vendor Management, Networking, Troubleshooting, GSM, Project Management, Computer Network..., Management, Cisco Technologies, Six Sigma Green Belt, LTE, Routers, UMTS
Education
National Radio Institute 1983 — 1984
Certification, PC Technician
NY DCJS Bureau for Municipal Police 1980 — 1981
Certification, Basic Training: Police Officer
Mercy College 1977 — 1979
AAS, Accounting
Mercedes Benz of Buffalo May 2010 - Present
One Solution Communications 2009 - 2010
AT&T Mobility 2008 - 2009
Total Tan Inc 2006 - 2008
Best Western 2004 - 2006
Skills
Leadership, Coaching, Management, Merchandising, Marketing, Time Management, Microsoft Excel, Outlook, Salesforce.com, Budgets, Employee Relations, Call Center, Microsoft Word, Human Resources, Forecasting, Negotiation, PowerPoint
Education
Medaille College 2003 — 2007
B.A., Psychology
Process and Data Automation September 2013 - Present
Prime Communications February 2012 - July 2012
AT&T Mobility September 2007 - February 2012
Skills
Management, Direct Sales, Training, Sales, Customer Service, Customer Retention, Leadership, Sales Process, Sales Operations, Team Building, Customer Satisfaction, Microsoft Office, Account Management, Sales Management, Marketing, PowerPoint, Inventory Management, Project Planning
Education
Fortis Institute 2012 — 2013
Associate of Specialized Technology (A.S.T.), Electrical Trades with Industrial Practice, 4.0 GPA
Mercyhurst College 2000 — 2003
Associate’s Degree, Business Administration
Seattle Public Schools June 2013 - Present
University of Puget Sound January 2011 - June 2012
AT&T Mobility August 2009 - March 2011
Education
University of Puget Sound 2012 — 2013
Master of Arts (M.A.), Elementary Education and Teaching
Mercer University 2003 — 2007
Bachelor of Arts, Communications
Zayo Group May 2015 - Present
Comcast March 2015 - Present
Threads Worldwide January 2015 - Present
AT&T Mobility June 2013 - November 2013
Traylor Law Group February 2012 - May 2013
Solstice Sunglasses September 2010 - May 2013
Skills
SPSS, salesforce, Matlab, Research, Social Networking, Customer Service, Microsoft Office, Social Media, PowerPoint, Training, Customer Satisfaction, Economics, Networking, Sales Management, Time Management, Proposal Writing, Windows, Employee Training, Office Administration, Organization, Bookkeeping, Volunteer Management, Statistics, Quantitative Analytics, Telecommunications
Education
Metropolitan State College of Denver 2009 — 2014
Economics, 3.6
Luxe Salon January 2013 - Present
AT&T Mobility September 2004 - September 2012
Education
Merced College
Business Administration and Management, General
Modesto Junior College
Vactional, Cooking and Related Culinary Arts, General
AT&T Mobility August 2008 - Present
Suburban Electric Contracting Inc. February 2005 - August 2008
Canton Club December 2000 - August 2004
Skills
Commitment to Customer..., Organization, Sales, Multi Tasking, Reliable, Dependable Team Player, Highly responsible, Customer Experience, Selling, Customer Satisfaction, Sales Management, Cellular Communications, Cold Calling
Education
Massasoit Community College 2001 — 2004
Associate of Business Management
Stoughton High School 1997 — 2001
AT&T January 2014 - Present
AT&T Mobility October 2012 - December 2013
AT&T Mobility September 2010 - October 2012
AT&T August 2008 - August 2010
AT&T December 2007 - July 2008
Heartland Lending LLC April 2007 - December 2007
Metropolitan Home Loans December 2005 - April 2007
Blackstone Calling Cards January 2001 - December 2005
Skills
Direct Sales, Cold Calling, Sales Management, Solution Selling, Business Development, Sales Operations, VoIP, Telecommunications, Sales, B2B, Account Management, Mobile Devices, Wireless, Cloud Computing, Unified Communications, M2M, Customer Retention, Managed Services, CRM, Call Centers, Mobile Technology, SaaS, Sales Presentations, Sales Process, Salesforce.com, Selling, Strategic Partnerships
Education
Nova Southeastern University 2004 — 2006
Bachelors of Science in Business Professional Management, Professional, Technical, Business, and Scientific Writing
Miami Dade College 2002 — 2004
Associate in Arts degree in Business Administration, Business Administration and Management, General
Milk & Honey Naturally Healthy Holistic Health Counseling October 2011 - Present
AT&T Mobility September 2010 - September 2011
Royal Bank of Scotland February 2009 - May 2010
Skills
Fashion, Styling, Fashion Design, Apparel, Fashion Shows, Fashion Writing, Visual Merchandising, Personal Shopping, Trend, Wardrobe, Trend Analysis, Fashion Illustration, Public Relations, Textiles, Sewing, Lifestyle, Creative Direction, Customer Service, Event Planning, Sales
Education
Lasalle Computer Learning Center 2014 — 2015
PMP - Project Management Certification, Project Management, A
Miami International University of Art and Design 2006 — 2007
Associates of Arts, Fashion/Apparel Design
Institute for Integrative Nutrition 2001 — 2002
Certificate, Holistic Health Counselor
Santa Barbara International Film Festival January 2015 - February 2015
AT&T Mobility July 2009 - June 2014
AT&T Mobility November 2003 - July 2009
Metrocall June 1999 - July 2003
Datamarine International February 1995 - June 1999
ADC Telecommunications June 1993 - February 1995
DHL October 1990 - October 1993
Skills
Product Marketing, Marketing, Mobile Devices, Advertising, Wireless, Telecommunications, Product Management, Sponsorship Activation, Merchandising, Brand Development, Brand Management, Channel, Internal Communications, Project Management, p, Strategic Planning, Technical Writing, Vendor Management
Education
Menlo College 1985 — 1989
Communications
Dex Media May 2013 - Present
Good Life Tours Marketing Consultant October 2011 - Present
AT&T Mobility August 2007 - Present
Alltel May 2006 - May 2007
Sam's Club Kiosks August 2005 - April 2006
Skills
Customer Service, Sales, Marketing Strategy, Account Management, Social Media Marketing, Leadership, Management, Advertising, Customer Retention, Salesforce.com, Customer Satisfaction
Education
University of Nebraska at Omaha 2005 — 2010
Bachelor of Science, Business Administration; Marketing and Management
Metropolitan Community College 2004 — 2005
From Pyramids to Clouds, LLC. December 2013 - Present
AT&T December 2012 - May 2015
AT&T Mobility August 2011 - December 2012
AT&T Mobility October 2010 - November 2011
Georgia State University January 2010 - March 2011
Insol December 2006 - October 2009
Insol October 2004 - December 2006
Insol August 2003 - December 2004
Skyway Software October 2002 - August 2003
180Commerce Inc. December 2000 - March 2002
Skills
Cloud Computing, Start-ups, Strategy, Strategic Partnerships, Professional Services, Managed Services, SaaS, Big Data, Enterprise Software, Enterprise Architecture, Leadership, Data Center, Business Strategy, Management, Business Intelligence, Cross-functional Team..., Product Management, Vendor Management, Project Planning, Software Development, Strategic Planning, SDLC, Telecommunications, Account Management, Change Management, CRM, Product Development, Project Management, Business Analysis, Security, Product Marketing, Analytics, Program Management, Hadoop, ERP, IT Management, Network Architecture, Supply Chain Management, Creative Writing, Writing, Integration, Agile Methodologies, Information Technology, Networking, IT Strategy
Education
McGill University 1992 — 1998
Ph.D.
McGill University 1990 — 1992
M.A.
University of Toronto 1985 — 1990
B.Sc.
AT&T Mobility January 2014 - Present
AT&T Mobility December 2012 - January 2014
AT&T October 2006 - December 2012
Executive Aquariums Inc. February 2002 - September 2006
Skills
Operational Efficiency, Priotizing of complex..., Analytical, management,..., Call Centers, CRM, Business Process..., Training, Management, Customer Retention, Performance Management, Sales, Analysis, Troubleshooting, Project Planning, Sales Process, Customer Service, Coaching, Wireless, Leadership, Strategy, Team Leadership, Technical Support, Telecommunications, Pre-sales, Negotiation, Resource Management, Account Management, Vendor Management, Customer Satisfaction, Sales Management, Team Building, Product Management, Networking, Sales Operations, Program Management, Mobile Devices
Education
Miami Dade College
Bachelor of Business Administration (BBA), Business Administration and Management, General
AT&T Mobility June 2010 - Present
Skills
Wireless, Telecommunications, Direct Sales, Mobile Devices, Customer Retention, Solution Selling, Cellular Communications, Customer Experience, Customer Satisfaction, Sales Operations, Call Centers, Cold Calling, Account Management, Sales Process, Sales, Sales Management, VoIP, Mobile Technology, Quotas, LTE, Managed Services, Mobile Communications, Sales Presentations, Building Relationships, Enterprise Mobility
Education
Miami Dade College
State Farm Agent March 2014 - Present
Alford Properties January 2010 - March 2014
H&R Block July 2008 - December 2012
AT&T Mobility August 2010 - November 2011
Sprint Nextel May 2009 - August 2010
Skills
Sales, Customer Service, Telecommunications, Accounting, Payroll, Accounts Payable, QuickBooks, Financial Reporting, Financial Analysis, Accounts Receivable, Forecasting, Tax, Auditing, Tax Preparation, Microsoft Excel, Account Reconciliation, Budgets, General Ledger, Invoicing, Bookkeeping, Financial Statements, Cash Flow, Finance
Education
McNeese State University 2007 — 2011
BS, Management
DIRECTV September 2015 - Present
DIRECTV December 2012 - Present
DIRECTV November 2013 - April 2015
AT&T Mobility July 2009 - September 2012
Medica April 2008 - May 2009
Flextronics July 2007 - April 2008
Skills
Sales, Team Building, Outlook, Inventory Management, Customer Service, Coaching, Management, Sales Management, Microsoft Excel, PowerPoint, Microsoft Word, Closing Deals, Call Centers, Leadership, Team Leadership, Change Management, Project Management, Process Improvement, Customer Satisfaction, Training, Customer Experience, Telecommunications, Performance Management, Customer Retention, Time Management, Cross-functional Team...
Education
McNally Smith College of Music 2006 — 2007
Audio Engineering
Northwestern College 2005 — 2006
Marketing
American Express 2015 - Present
T-Mobile January 2012 - August 2015
AT&T Mobility June 2010 - January 2012
AutoTrader.com October 2005 - November 2007
Skills
Advertising, Digital Marketing, Social Media Marketing, Account Management, Sales, SEO, Copywriting, Web Analytics, Graphic Design, PowerPoint, Event Planning, Photoshop, Social Media, Spanish, SEM, Marketing, InDesign, CRM, Social Networking, Leadership, Management, B2B, Marketing Strategy, Adobe Creative Suite, Retail, Blogging, Online Marketing, Brand Development, Customer Retention, Marketing Communications, Team Leadership, Merchandising, Microsoft Word, Training, Facebook, Sales Management, Salesforce.com, Customer Service, Customer Satisfaction, Microsoft Office, Sales Operations, Customer Experience, Online Advertising, Telecommunications, Direct Sales, Wireless, Team Building, Sales Process, Mobile Devices, Call Centers
Education
Miami Dade College 2010 — 2011
AA, Mass Communications/ Journalism
AT&T Mobility October 2011 - Present
Skills
Customer Service, Customer Satisfaction, Telecommunications, Sales Management, Customer Retention, Retail, Customer Experience, Solution Selling, Team Leadership, Microsoft Office, Direct Sales, Sales Operations, Call Centers, Sales Process, Sales, Teamwork, Leadership, Wireless, Microsoft Word, Microsoft Excel, PowerPoint, Marketing, Research, Mobile Devices, Social Networking, Public Speaking, Management, Team Building, Account Management, Social Media Marketing, Event Planning, Time Management
Education
Miami Dade College
AT&T Mobility September 2008 - Present
University Ford and KIA of Durham April 2002 - September 2008
Starwood Hotels & Resorts Worldwide, Inc. March 1995 - April 2002
Skills
Sales, Retail, Customer Satisfaction, Wireless, Direct Sales, Customer Retention, Sales Management, Customer Experience, Telecommunications, Sales Process, Solution Selling, Inventory Management, Team Building, Team Leadership, VoIP, Retail Sales, Management, Leadership, Mobile Devices, Quotas, Employee Training, B2B, Cellular Communications, Coaching, Inventory Control, Microsoft Excel, M2M, Cross-functional Team..., Managed Services, 4G, P, Training, Wireless Broadband, Profit, Pricing, Merchandising, Mobile Technology, Store Management, Recruiting, Hiring, Customer Service, Mobile Communications, Teamwork, Broadband, Long Distance, Cold Calling
Education
Mesa Community College
RAPP September 2015 - Present
RAPP July 2015 - September 2015
Y&R Miami/ The Bravo Group April 2015 - June 2015
Siempre Mujer Magazine, Meredith Corporation October 2013 - April 2015
AT&T Mobility October 2011 - October 2012
"Los Condenados" (movie) May 2011 - June 2011
"One Tree Hill" (TV Series) February 2011 - March 2011
"Pirates of the Caribbean: On Stanger Tides" (movie) September 2010 - September 2010
"Fast Five" (movie) June 2010 - August 2010
"Eastbound & Down" (TV series) May 2010 - June 2010
Skills
Photography, Photoshop, Social Networking, Illustrator, Facebook, Advertising, InDesign, Adobe Creative Suite, Creative Writing, Graphic Design, Writting, iMovie, Drawing, Bilingual, Concept Development, Video Editing, Teamwork, Art Direction, Editorial, After Effects, Muse, Mac, Creative Direction, Digital Photography, Blogging, Video Production, Proofreading, Writing
Education
Miami Ad School 2013 — 2015
Art Direction, Advertising
Universidad de Puerto Rico 2001 — 2006
Bachelor's Degree, Audiovisual Communications, 3.76 GPA
Universidad Complutense de Madrid 2005 — 2005
Exchange Student, Informational Sciences
Escuela Secundaria de la Universidad de Puerto Rico (U.H.S.) 1995 — 2001
High School
The Blue Book Building & Construction Network January 2015 - Present
AT&T Mobility September 2010 - May 2014
Enterprise Rent-A-Car July 2009 - August 2009
Skills
Customer Satisfaction, Social Networking, Networking, Sales Operations, Customer Relations, Customer Service, Customer Experience, B2B, Direct Sales, Team Building, Team Leadership, Mobile Devices, Wireless, Retail Sales, Mobile Technology
Education
Mercy College 2007 — 2010
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
United Healthcare Medicare Solutions June 2014 - Present
Social Service Coordinators March 2011 - March 2014
AT&T Mobility November 2009 - January 2011
Gables Motorsports June 2007 - October 2009
Skills
Case Management, Medicare, Healthcare, Social Services, Managed Care, Community Outreach, Healthcare Management, Health Insurance, Data Entry, HIPAA, Medicare Advantage, Medicare Prescription..., Medicare Supplements, Medicare Part D, Customer Service, Sales, Sales Management, Event Planning, Customer Retention, Home Inspections
Education
Miami Dade College 2002 — 2003
Miami Coral Park Senior High 1999 — 2002
OG Organo Gold Coffee June 2013 - Present
Elite Tek Services October 2012 - Present
AT&T Mobility January 2000 - Present
Convergy's January 1998 - January 2000
Skills
Fitness, Training, Personal Training
Education
Vista College 2011 — 2013
Associate of Science (A.S.), Network and System Administration/Administrator
Penn Foster 2010 — 2011
Diploma, Personal Trainer
Metro Technology Centers 1994 — 1995
Certificate of Completion, General Office Occupations and Clerical Services
Metro Technology Centers 1991 — 1992
Certificate of Completiom, Medical Apprentice Technology
Trulia May 2012 - May 2013
Dish network September 2010 - April 2012
AT&T Mobility September 2008 - September 2010
Skills
Customer Satisfaction, Sales, Customer Service, Call Center, Customer Retention, Direct Sales, Customer Experience, Telecommunications, Account Management, Cold Calling, Salesforce.com, Sales Operations, Sales Management, Retail, Sales Process
Education
Metropolitan State College of Denver
In Progress, Business Administration and Management, General
AT&T Mobility 2008 - Present
GameStop 2012 - 2013
RadioShack 2011 - 2012
T-Mobile 2010 - 2011
Skills
Sales, Sales Management, Retail, Customer Service, Telecommunications, Customer Experience
Education
Miami Dade College 2006 — 2007
Sunset Senior High School 2002 — 2006
High School Diploma
Mother's Peninsula Grille November 2013 - Present
The Abbey Burger Bistro February 2013 - November 2013
JET Services August 2011 - January 2013
AT&T Mobility February 1999 - August 2011
ATT Mobility 1999 - August 2011
Arch Wireless 1996 - 1999
Verizon Wireless 1993 - 1996
Skills
Account Management, Sales Operations, Customer Service, Direct Sales, Sales, Sales Process, Business Development, Leadership, Solution Selling, Customer Retention, Cold Calling, Sales Management, New Business Development, Training, Management, Team Building, Forecasting, Salesforce.com, Wireless, Market Research, Recruiting, Customer Experience, CRM, Financial Analysis, Proposal Writing, International Sales, Direct Marketing, Sales Prospecting, Executive Presentation..., Contract Negotiation, Contract Management, Consultative Selling, Social Media
Education
McDaniel College 1988 — 1992
Bachelor of Arts (B.A.), Business Administration/Economics
Wells Fargo 2010 - 2011
AT&T Mobility August 2008 - July 2009
Skills
Customer Service, Customer Satisfaction, Customer Retention, Customer Experience, Microsoft Office, Microsoft Word, Microsoft Excel, Cisco Technologies, Proficient Typing Skills, Bilingual-English/Spanis..., Multi Tasking Skills, Computer Proficiency, Internet Explorer, Medical Assisting, Medical Billing
Education
Miami Dade College 2013 — 2016
Associate of Science (A.S.), Registered Nursing/Registered Nurse
Technical Career Institute 2006 — 2007
Certification, Medical Assistant
AT&T Mobility November 2003 - Present
Skills
Creativity, Leadership, Time Management, Networking, Teamwork, Customer Experience
Education
Methodist College 1986 — 1988
Business Administration and Management, General
Sprint September 2013 - Present
Sprint Nextel April 2012 - September 2013
Ericsson January 2010 - April 2012
Clearwire January 2010 - June 2011
Verizon Wireless January 2009 - March 2010
AT&T Mobility November 2008 - January 2009
UTStarcom, inc. March 2008 - October 2008
Sprint September 1999 - March 2008
Nortel September 1998 - September 1999
Skills
4G, LTE, Wireless, IP, Telecommunications, CDMA, Integration, Troubleshooting, Microwave, Wireless Networking, Problem Solving, VoIP, UMTS, GSM, Vendor Management, Team Leadership, Network Design, WiMAX, Project Management, Operations Management, Management, EVDO, SIP, Cellular Communications, 3G, Disaster Recovery, Fiber Optics, Cross-functional Team..., Mobile Devices, SS7, Network Engineering, RF, RAN, Ethernet, Switches, Product Management, 2G, Network Optimization, Leadership, MPLS, Project Planning, Telecommunications..., WiFi, ATM networks, Networking, Backhaul, T1, RF Engineering, Core Network, Data Center
Education
Miami Dade College 1986 — 1987
Business
National School of Technology 1985 — 1986
AT&T Mobility November 1997 - Present
Expert Wireless Solutions October 1995 - October 1997
Pratt Electronics June 1988 - August 1994
Centro Uno Mobile September 1981 - June 1985
Skills
RF Engineering..., Project Management, Network Optimization, Network Performance..., Network Engineering, Traffic Engineering, Antenna System Design, RF Engineering Design, Frequency Planning, Macro, Micro, Pico and..., Distributed Antenna..., Venues and Special..., In Building Wirelss..., Radio Network Planning, Microwave Solutions and..., Network Operations, Fiber Optic Network..., RF Troubleshooting, Network Disaster..., Vendor Management, LTE, 4G, UMTS, CDMA, GSM, EDGE, GPRS, TDMA, Cellular, AMPS, RF Data Collection,..., Actix, TEMS Investigation, Nemo Handy, SwissQual, MapInfo, Wireless Networking, WiFi, RF Monte Carlo..., Atoll, Planet, Wireless Site Surveys..., Interference Hunting..., Anritsu and..., RAN, Cellular Communications, Edge, RF Planning, Microwave, HSPA
Education
New Jersey Institute of Technology 1992 — 1995
BSEE, Electrical Engineering Technology
Mercer County Community College 1989 — 1991
Associate of Science (A.S.), Electrical and Electronics Engineering
AT&T Mobility February 2013 - Present
Aegis Goldsmiths May 2009 - November 2010
Bull Durham Casino April 2005 - August 2008
Skills
Customer Service, Customer Experience, Customer Satisfaction, Customer Retention, Technical Support, Troubleshooting, Telecommunications, Call Centers, Team Leadership, Coaching, Food, Filing, Wireless, IP, Vendor Management, Gaming Industry, Self-management, Self Learning, Team Motivation
Education
Metropolitan State College of Denver 2009 — 2012
Biology/Chemistry
Denver Center for International Studies 2005 — 2009
International Studies, Italian/Latin/Arabic
AT&T Mobility January 2011 - Present
AT&T Mobility September 2006 - December 2010
Education
Mercy College 1976 — 1980
B.S., Speech Pathology
Australian Baseball League; Baseball Australia; Major League Baseball International June 2013 - Present
University of Texas at Austin - McCombs Graduate School of Business August 2011 - May 2013
Australian Baseball League June 2012 - August 2012
AT&T July 2008 - July 2011
AT&T Mobility June 2006 - July 2008
Skills
Strategy, Training, Sales, Time Management, Microsoft Word, Competitive Analysis, Leadership, Marketing, Market Research, Marketing Strategy, Account Management, Strategic Planning
Education
The University of Texas at Austin - The Red McCombs School of Business 2011 — 2013
MBA
Miami University 2002 — 2006
BBA, Marketing
AT&T Mobility February 2009 - Present
AT&T/BellSouth January 2006 - July 2008
BellSouth July 2004 - December 2005
Accenture July 2003 - July 2004
BellSouth Technology Group January 1997 - December 2001
BellSouth Corporation January 1990 - December 1996
Skills
Enterprise Architecture, MS Project, PMO, Telecommunications, Project Management, Program Management, Data Center, PMP, Requirements Analysis, SDLC, Vendor Management, Change Management, Software Documentation, Wireless, Leadership, Integration, Disaster Recovery, Analysis, Information Technology, IT Strategy, Risk Management, Management, Security, Budgets, Project Portfolio..., Oracle, Software Project..., Visio, Unix, Business Process, IT Operations, Business Analysis, Call Centers, Solution Architecture, Infrastructure, IT Management, Project Delivery, Resource Management
Education
Mercer University 1981 — 1985
B.S.
AT&T Mobility 2008 - Present
Cingular September 2006 - Present
Watson & Associates, Inc. December 2002 - Present
KMC Telecom June 2000 - August 2005
AT&T August 1995 - May 2000
Education
Pace University - Lubin School of Business 1972 — 1974
M.B.A., Management Science
McGill University 1969 — 1973
McGill University 1969 — 1972
B.Sc.
Queens College 1961 — 1968
Diplomas, Mathematics, Physics
AT&T Mobility July 2012 - Present
Regions Bank January 2012 - July 2012
Regions Financial Corporation May 2008 - January 2012
Wells Fargo Financial October 2006 - May 2008
Skills
Credit, Loans, Financial Services, Time Management, Cross Selling, Consumer Lending, Telephone Skills, Retail Banking, Lines Of Credit, Financial Analysis, Strategic Financial..., Branch Management, Insurance, Mutual Funds, Loan Servicing, Fixed Annuities, Life Insurance, Credit Cards, Sales, Customer Satisfaction, Training, Customer Service, Sales Management
Education
McKendree University 2002 — 2006
Bachelors of Business Administration, Major: Business Management, Minor: Speech Communication
AT&T November 2009 - Present
AT&T November 2007 - November 2009
ATT Wireless 1996 - 2007
AT&T Wireless 1996 - 2007
AT&T 1996 - 2007
AT&T Mobility 2004 - 2005
Skills
Mobile Device Management, Wireless, Consultative Selling, Direct Sales, Contract Negotiations, MPLS, Sales Management, Contract Negotiation, Enterprise Software, Data Center, Strategy, Selling, Professional Services, Management, Outsourcing
Education
Metropolitan State University
Business, Management
AT&T Mobility July 2004 - Present
Education
Mercy College 2006 — 2008
First Niagara Bank April 2011 - Present
First Niagara Bank November 2009 - April 2011
AT&T Mobility December 2008 - November 2009
Citizens Bank August 2006 - December 2008
Education
Medaille College
VMedu. INC January 2013 - Present
Stormwind Studios August 2011 - June 2012
Envoy Data Corporation January 2011 - July 2011
AT&T Mobility December 2009 - September 2010
SkillSoft January 2008 - November 2009
2005-2007 West Corporation / Inpulse Response Group August 2005 - October 2007
Oreck Corporation February 2003 - October 2005
Grand Casino Resort January 2000 - January 2003
Skills
Sales, Leadership, Selling, Staff Development, Salesforce.com, Microsoft Excel, Microsoft Office, PowerPoint, CRM, Zoho, Microsoft Word, Microsoft Exchange, Account Management, Sales Management, Cold Calling, Recruiting, Enterprise Software, Customer Service, Management, Solution Selling, Marketing, Sales Process, Coaching, Contract Negotiation, New Business Development, Strategic Partnerships, Team Management, Time Management, Strategic Planning, Marketing Strategy, Customer Retention, Project Management, Customer Satisfaction, Competitive Analysis, Training, Sales Operations, Market Research, Lead Generation, Online Marketing, B2B, Direct Sales, Operations Management, Team Leadership, Analysis, SCRUM, Agile Methodologies, 6Sigma, Microsoft Training, Cisco Training, ITIL
Education
Northern Arizona University 2014 — 2015
Bachelor of Science (BS), Psychology, 3.0
Mesa Community College 2012 — 2014
Associate of Arts and Sciences (A.A.S.) Graduated May 2014, Psychology, 2.8
Jackson State University 1994 — 1997
Double Major Psychology / Business management
Gulfport High
AT&T Mobility 1993 - Present
Cingular Wireless 2003 - 2007
Education
Mercy College 1985 — 1987
BA
AT&T Mobility May 1997 - Present
Skills
UMTS, SSIS, Oracle, SQL, Microsoft SQL Server, Performance Tuning, GSM, Wireless, 4G, LTE, RF, RF Engineering, CDMA, Cellular Communications, Troubleshooting, Wireless Networking, Telecommunications, 3G, RAN
Education
McGill University 1987 — 1991
B.ENG., Electrical engineering, Computer engineering, Minor in Management
Charter Business July 2013 - Present
Charter Communications April 2012 - Present
AT&T Mobility June 2011 - October 2011
Huawei July 2010 - March 2011
Emerson Network Power February 2008 - July 2010
AT&T September 1997 - September 2007
Skills
Process Improvement, Partnering, Wireless, Telecommunications, Program Management, Wireless Networking, VoIP, RFP, Project Planning, Ethernet, Resource Management, Team Leadership, Deployment, Team Building, Operations Management, Service Delivery, Cross-functional Team..., Network Architecture, Visio, Troubleshooting, Network Operations, Integration, Six Sigma, Planning, Process Development, Network Design, Computer Network..., GSM, Optical Fiber, UMTS, System Deployment, Project Management, Networking, Cellular Communications, Management, IP, CDMA, Process Simulation, DWDM, Change Management, Managed Services, Telephony, MPLS, Fiber Optics, Switches, LTE, Call Centers, Data Center, Unified Communications, Mobile Devices
Education
Mercer University - Stetson School of Business and Economics
BS, Mangement, Marketing
University of Miami February 2008 - Present
AT&T Mobility 2005 - 2008
Verizon Wireless 1998 - 2005
AT&T February 1988 - 1998
Skills
Microsoft Office, Office Management, Legal Research, Access, Westlaw, Civil Litigation, Calendaring, Outlook, Data Entry, Event Planning, Nonprofits, PowerPoint, Employee Relations, Community Outreach, Public Speaking, Microsoft Word, Time Management, Human Resources, Leadership, Microsoft Excel, Administrative..., Research, Social Networking, Payroll, Customer Service, Social Media, Fundraising, Training, Higher Education
Education
St. Thomas University 1992 — 1994
Business Administration and Management, General
Miami Dade College 1988 — 1989
Criminal Justice/Law Enforcement Administration
Miami Springs Senior High School 1984 — 1988
High School
AT&T Mobility March 2010 - Present
ACS February 2008 - December 2009
AT&T 1990 - 2000
Skills
PMP, Vendor Management, ITIL, MBA, Marketing, Organizational..., Microsoft Office, Project Management, PMBOK, SDLC, MS Project, Cross-functional Team..., Agile Project Management, Telecommunications, Program Management, Business Analysis, Process Improvement, PMO, Business Process, Microsoft Project, Wireless, Integration, VoIP
Education
Walden University 2010 — 2015
Doctor of Philosophy (Ph.D.), Organizational Psychology
Stevens Institute of Technology 1999 — 2000
Masters Certificate, Project Management
Mercer University 1994 — 1996
Master of Business Administration (MBA), Marketing, A
Saint John's University - Peter J. Tobin College of Business 1985 — 1989
Bachelor of Science (BS), Business Administration and Management, General, A
Atlanta Communications June 2009 - Present
AT&T Mobility January 2008 - February 2009
Cingular Wireless January 2001 - January 2004
BellSouth Mobility July 1993 - September 2001
Skills
Account Management
Education
Mercer University 1978 — 1981
Bachelor of Arts, Health and Physical Education
Young Harris College 1976 — 1978
Bachelor of Arts, Health and Physical Education
Cingular Wireless 2006 - Present
AT&T Labs, Inc. 2006 - Present
AT&T 2001 - Present
AT&T Mobility 1991 - Present
Alcatel-Lucent July 1991 - July 1994
Skills
Cellular Communications, Wireless, Telecommunications, Mobile Devices, GSM, RF, IP, LTE, Networking, VoIP, CDMA, Network Design, 4G, 3G, UMTS, Product Management
Education
Mercer University 1992 — 1994
Masters of Science in Technology Management, MBA
Western Illinois University 1987 — 1991
BS, Computer Engineering
AT&T Mobility September 2009 - Present
AT&T Mobility May 2008 - September 2009
Cingular Wireless / AT&T Mobility September 2005 - March 2007
Skills
Wireless, Direct Sales, Customer Retention, Solution Selling, Small Business, Motivation, Leadership Development, Inclusive Leadership, Team Building, Coaching, Problem Solving, Sales Management, Sales, Telecommunications, Customer Experience, Team Leadership, Retail, Unified Communications, Training, Managed Services, Marketing, Customer Service, Inventory Management, Cellular Communications, Mobile Devices, Strategic Planning, Employee Training, Mobile Technology, Merchandising, Store Management, Fundraising, Sales Presentations, LTE, GSM, Product Marketing, Microsoft Office, Time Management, Quotas, Event Management, B2B, Event Planning, Hiring, Strategy
Education
McNeese State University 2007 — 2009
MBA
McNeese State University 2005 — 2007
BS, Marketing
Louisiana State University at Eunice 2004 — 2005
AAS, Management
Louisiana State University at Eunice 2002 — 2004
AS, Science
AT&T Mobility February 2013 - Present
AT&T June 2010 - Present
Stevens Graphics, Inc. July 1990 - July 2010
Barbara J. Alexander Realty 2008 - 2010
Alpha Kappa Alpha Sorority, Inc. Nu Lambda Omega Chpater 1994 - 2010
Dwellings Realty, Inc. 2003 - 2007
Skills
Change Management, Process Improvement, Focus Groups, Leading Change, Leadership, Public Speaking, Human Resources, Team Building, Vendor Management, Social Skills, Coaching, Procurement, Strategy, Contract Negotiation, Program Management, Strategic Planning, Management, Project Management, Talent Management, Microsoft Excel, Cross-functional Team..., Sales, Selling, Analysis, Contract Management, Quality Assurance, Forecasting
Education
Mercer University - Stetson School of Business and Economics 1999 — 2001
MBA, Marketing
Georgia Institute of Technology - Georgia Tech College of Management 1984 — 1988
BS, Management
Benjamin E. Mays High School, Atlanta, GA
RN Fickett Elementary
Woodward Academy
AT&T Mobility January 2012 - Present
AT&T Mobility January 2011 - December 2011
AT&T Mobility October 2001 - December 2010
Cingular Wireless 1998 - 2001
Ameritech Cellular 1995 - 1998
Skills
Wireless, Customer Experience, Customer Retention, Direct Sales, M2M, Management, Marketing, Merchandising, Mobile Devices, Mobile Technology, Retail, Sales, Solution Selling, Telecommunications, Training, Account Management, Sales Operations
Education
Mesa Community College
Music, Performance
NHTI, Concord's Community College
AT&T Mobility August 2005 - Present
LOWE'S HOME CENTERS2003-2005 August 2003 - August 2005
WACHOVIA BANK July 2002 - August 2003
ALCATEL USA January 1999 - January 2002
Education
Meredith College 1996 — 2000
Bachelor of Science, Business
AT&T Mobility September 2011 - Present
AT&T Mobility May 2008 - September 2011
Skills
Account Reconciliation, Fixed Assets, General Ledger, Financial Reporting, Accounting, Sarbanes-Oxley Act, Budgets, Internal Controls, Variance Analysis, Hyperion Enterprise, Financial Analysis, Process Improvement, Forecasting, Finance, Auditing, Financial Accounting, Strategic Planning
Education
Mercer University
AT&T Mobility August 2010 - Present
Perdue Farms November 2007 - August 2010
Earthlink 2006 - 2007
AT&T 2003 - 2007
Education
McGill University 1978 — 1982
B.Eng., Electrical Engineering
AT&T Mobility June 2013 - Present
COASTAL CAR WORLDWIDE September 2012 - May 2013
Rojas Home February 2010 - September 2012
Kennedy House January 2007 - February 2010
CAREY Chauffeured Services January 2005 - January 2007
7871, Inc. January 2003 - January 2005
Corporate Connection Lines, Inc. July 1997 - January 2003
Skills
Account Management, Contract Management, Negotiation, Project Planning, Sales Management, Contract Negotiation, Team Building, Strategic Planning, New Business Development, Budgets, Marketing Strategy, Transportation..., Event Management, Marketing, Purchasing, Inventory Management
Education
Universidad de Chile 1993 — 1995
Bachelor of Business Administration (BBA), International Business
Miami Dade College 1991 — 1994
Bachelor, Business Administration & Management
Berkeley College September 2015 - Present
BMCC January 2015 - Present
AT&T Mobility October 2011 - April 2015
2020 Companies December 2008 - January 2011
Skills
Customer Service, Customer Satisfaction, Customer Retention, Telecommunications, Direct Sales, Event Planning, Leadership, Marketing, Retail Sales, Sales, Sales Management, Strategic Planning, Team Building, Training, Microsoft Office, Management
Education
Metropolitan College of New York 2015 — 2016
Master of Public Administration (M.P.A.)
University at Albany 2002 — 2008
Sprint Nextel (Digicom) November 2013 - Present
Pier 1 Imports March 2011 - Present
AT&T Mobility March 2010 - August 2013
Bath & Body Works November 2008 - March 2011
MidAmerica Ice Cream Company, LLC October 2008 - September 2009
Mr. Goodcents Franchise Systems, Inc April 2007 - June 2008
Physicians Business Network June 2005 - April 2007
Sugar Creek Packing Company June 2004 - June 2005
Dakota Pork Industries June 2002 - 2003
Express Personnel Services September 2000 - April 2002
Skills
MS Word, MS Excel Pivot Tables, Lotus, MS PowerPoint, MS OneNote, Kronos Timekeeping, OPUS, InterAct Communications..., TQM - Facilitator, POSH - Principles of..., Firefighter I & II, Hazardous Materials -...
Education
Metropolitan Community College-Penn Valley 1980 — 1990
EMT - Emergency Medical Technician, EMS, 3.9
Grandview Senior High School 1976 — 1979
High School Diploma, General - Theatre, 3.3
AT&T Mobility March 2013 - Present
AT&T Mobility July 2011 - March 2013
AT&T Mobility June 2008 - July 2011
Verizon Wireless August 2005 - May 2008
Verizon Wireless August 2004 - August 2005
Verizon Wireless December 2002 - August 2004
Skills
Merchandising, Retail, Sales, Sales Management, Inventory Management, Solution Selling, Training, Customer Service, Leadership, Management, Quotas, Wireless, Telecommunications, Customer Retention, Direct Sales, Sales Operations, Customer Experience, Cellular Communications, M2M, Account Management, Customer Satisfaction, Sales Process, Team Leadership, Coaching, Team Building, Project Management, Strategic Partnerships
Education
Metropolitan State University of Denver 2002 — 2007
Bachelors, Communications
Ranum High School 1999 — 2002
AT&T Mobility January 2010 - Present
AT&T Mobility October 2006 - December 2009
AT&T Mobility October 2004 - October 2006
AT&T Mobility May 2000 - October 2004
Blockbuster Video 1997 - 2000
Skills
Mobile, Wireless, Wireless Broadband, Wireless Internet, Mobility Solutions, Mobile Applications, Sales Support, Retail Management, Telecommunications, Solution Selling, Enterprise Mobility, District Sales..., Sales Management, Strategic Planning, Sales Operations, Mobile Devices, Sales, Leadership, Account Management, Managed Services, Direct Sales, Selling, Unified Communications, Customer Retention, Mobile Technology, Solutions Marketing, Strategic Partnerships
Education
Mercy College
AT&T April 2008 - Present
AT&T Mobility January 2005 - April 2008
AT&T May 2001 - December 2004
Skills
Wireless, Training, Mobile Devices, Sales, Telecommunications, Direct Sales, Troubleshooting, Strategy, Management, Sales Management, Customer Service, Instructor-led Training, Mobile Communications, GSM, Training Delivery, Employee Training, Cellular Communications, Needs Analysis, Project Management, Business Requirements, Workflow Management, Learning Management..., Executive-level..., Net Promoter Score, Data Analytics, IOT, Territory Management, Corporate Sales...
Education
St. Louis High School 1989 — 1993
McNeese State University
AT&T Mobility October 2010 - Present
AT&T Mobility March 2008 - October 2010
Education
Metropolitan Community College
Business
AT&T January 2013 - Present
AT&T Mobility October 2010 - Present
AT&T Mobility December 2008 - October 2010
AT&T January 2005 - October 2008
AT&T January 2004 - January 2005
Skills
Wireless, LTE, Cellular Communications, UMTS, Telecommunications, GSM, Vendor Management, Project Management, Program Management, Network Engineering, Contract Negotiation, Team Building, Account Management, Process Improvement, Six Sigma, WiMAX, PMP, 3G, 4G, Integration, RAN, Broadband, Network Design, Microwave, System Deployment, Project Planning, Management
Education
Texas A&M University 1993 — 1996
Bachelor of Science (B.S.), Electrical and Electronics Engineering
Mclennan Community College 1991 — 1993
None, Basic Engineering, 4.0
AT&T February 2015 - Present
AT&T November 2011 - Present
AT&T March 2011 - November 2011
AT&T Mobility October 2009 - March 2011
AT&T June 2009 - October 2009
Skills
Telecommunications, Solution Selling, Wireless, Direct Sales, Managed Services, Salesforce.com, Account Management, Customer Retention, Mobile Devices, Management, Sales, Sales Process, Unified Communications, Sales Operations, B2B
Education
Miami University 2005 — 2009
Bachelors, Marketing
AT&T Mobility July 1996 - Present
Tellabs/Steinbrecher July 1995 - July 1996
Motorola January 1990 - July 1995
Skills
WiMAX, Mobile Technology, Mobile Devices, HSPA, UMTS, SUPL, GPS devices, Wireless, LTE, 4G, RF Engineering, Testing, RF, WiFi, 3G, GSM, EVDO, 3GPP, Mobile Communications, WCDMA, GPRS
Education
Metropolitan State College of Denver 1985 — 1989
BSEET, RF Communications, Audio/Visual Media
University of Colorado at Denver 1985 — 1989
AT&T Mobility January 2000 - Present
Skills
Telecommunications, Employee Training, Strategic Communications, Corporate Communications, Sales Process, Sales Management, Aesthetics, Microsoft Excel, Microsoft Office, Spanish, Account Management
Education
Blue Ridge 2014 — 2015
Aesthetician/Esthetician and Skin Care Specialist
Miami Dade College 1984 — 1987
Associate’s Degree, Administrative Assistant and Secretarial Science, General
Team Vincent January 2003 - Present
AT&T Mobility February 2005 - December 2010
Exec Express, Inc. September 1997 - November 2010
AT&T Mobility February 2004 - February 2005
US Unwired January 2001 - February 2004
US Unwired January 1997 - January 2001
Cellular One June 1995 - October 1997
Skills
RNC, Switch, Cellular, EDGE, UMTS, 3G, Deployment, LTE, GSM, SS7, IP, Telecommunications, Network Operations, RAN, SIP, VoIP, IP Networking, Tellabs, Media Gateways, Cellular Communications, Computer Network..., Ethernet, Edge, Networking, Network Design, RF, Switches, System Deployment, Troubleshooting, Wireless
Education
McNeese State University 2001 — 2010
Electrical Engineering
Park view Christian 1995 — 1995
y
Avigilon August 2014 - Present
T-Mobile July 2013 - December 2013
T-Mobile June 2011 - August 2013
The Wireless Experience May 2010 - June 2011
AT&T Mobility October 2006 - March 2010
Skills
Security Management, Security Operations, IP CCTV, Security, Business Development, Strategic Partnerships, Wireless, Customer Retention, Telecommunications, B2B, Mobile Devices, Solution Selling, Sales Process, Direct Sales, Sales, Managed Services, Unified Communications, Mobile Technology, Leadership, Recruiting, Cloud Computing, Team Leadership, Mobile, Customer Experience, Development Of Employees, SaaS, Team Building, Channel Partner..., Account Management, Sales Management, Management
Education
William Paterson University of New Jersey
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Mercer County Community College
Associate's degree, Civil Engineering
AT&T August 2014 - Present
AT&T Mobility December 2012 - August 2014
Goodman Networks December 2011 - December 2012
Mobile Network Solutions December 2010 - November 2011
Skills
LTE, GSM, Wireless, UMTS, CDMA, Programming, Project Management, Telecommunications, Cellular Communications, 3G, Integration, WiMAX, IP, Mobile Devices, Microwave, RF, 4G, Project Planning, Wireless Networking, Program Management
Education
University of Florida 1997 — 2000
B.S. in Mechanical Engineering, Computer Science
Miami Dade College 1995 — 1997
Associate in Arts, Mechanical Engineering
Instituto Juan XXIII
AT&T Mobility December 2005 - Present
Skills
Customer Satisfaction, Call Centers, Wireless, Troubleshooting, Customer Experience, Telecommunications, Call Center, Technical Support, VoIP, Telephony, Customer Retention
Education
Methodist College
Sociology
Methodist College
Bachelor's degree, Sociology
AT&T Mobility December 2013 - Present
General Dynamics Information Technology April 2013 - July 2013
Tower Engineering Professionals February 2012 - February 2013
Color me mine 2008 - 2011
Skills
Telecommunications, Construction, Management, Wireless, Vendor Management, Integration
Education
Metropolitan State University of Denver 2002 — 2008
Bachelor of Fine Arts (B.F.A.)
Wheels Boutique June 2013 - Present
Oakwood Worldwide April 2012 - May 2013
AT&T Mobility December 2010 - March 2012
Skills
Sales Management, Hospitality, Customer Service, Selling, Contract Negotiation, Negotiation, Team Building, Corporate Housing, Team Leadership, Relationship Management, Sales, Microsoft Office, B2B, Customer Satisfaction, Budgets, Management, Salesforce.com, Customer Retention, Sales Operations, Sales Process, Business Development, Sales Presentations, Training, Forecasting, New Business Development, Marketing, Hotels, Direct Sales
Education
Miami Dade College 1998 — 2003
Comcast Cable August 2014 - Present
AT&T Mobility July 2007 - August 2014
Foamex September 2007 - December 2008
Grainger June 2004 - September 2007
Verizon Information Services 2003 - 2004
Ray Catena Motor Car Co. 2000 - 2001
Skills
Sales Operations, Account Management, Direct Sales, Solution Selling, Sales Process, Cold Calling, Sales Management, B2B, Selling, Sales Presentations, Sales, New Business Development, Customer Retention, Key Account Management, Salesforce.com, Managed Services, Wireless, Channel Partners
Education
Mercer County Community College 1996 — 1997
Illusion Theater March 2011 - Present
XRS Corporation August 2014 - June 2015
LifeSpan of Minnesota August 2013 - March 2014
LifeSpan of Minnesota June 2013 - March 2014
Randstad April 2013 - May 2013
OfficeTeam June 2011 - January 2013
Minneapolis Community and Technical College May 2009 - May 2010
AT&T Mobility April 2007 - April 2008
GSSC (General Security Services Corporation) October 2006 - October 2007
OfficeMax February 2004 - September 2006
Skills
Customer Service, Microsoft Office, Research, Social Media, Teaching, Microsoft Excel, Microsoft Word, PowerPoint, Theatre, Mac, Management, Leadership, Mac OS X, Outlook, Email, Calendars, Training, Petty Cash, Fax, Copying, 10 Key, OS X, Cash Handeling, Data Analysis, Content Management, Time Management, Policy, Editing, Troubleshooting, Access, Creative Writing, Community Outreach, Volunteer Management, Facebook, Data Entry, Proofreading, Critical Thinking
Education
Metropolitan State University 2010 — 2012
Bachelor of Arts (B.A.), Gender Studies
Minneapolis Community and Technical College 2002 — 2010
Associate of Arts (A.A.), Liberal Arts
AT&T Mobility December 2014 - Present
Cricket Communications September 2012 - December 2014
Cricket Communications Denver,Co March 2005 - September 2012
Denver Health Denver,Co January 2004 - January 2005
Lucent Technologies Highlands Ranch, Co January 2000 - January 2002
Kaiser Permanente Denver,Co January 1995 - January 2000
Skills
CDMA, LTE, Cellular Communications, 3G, Wireless, Wireless Broadband, Purchasing, Telecommunications, EVDO, IP, Microwave, Wireless Networking, Mobile Devices, Cisco Routers, DACS, 5ESS, Troubleshooting, Remote Troubleshooting, RF, T1, Backhaul, Computer Network..., Network Optimization, WiMAX, RF Engineering, 4G
Education
Metropolitan State College of Denver
Comcast Business October 2013 - Present
Bear Mountain Accessories January 2013 - Present
AT&T Mobility October 2011 - January 2013
Skills
Sales, Sales Management, Sales Presentations, Sales Process, Customer Service, Mobile Technology, Mobile Devices, Management, Accessories, Customer Experience
Education
Metropolitan State College of Denver
Business Administration and Management, General
Ralston Valley High School
AT&T Mobility November 2012 - Present
Education
Miami International University of Art and Design 2007 — 2010
Bachelor of Science (BS), Audio Production
AT&T February 1999 - September 2014
ATT Mobility 1997 - 1999
Skills
Call Centers, Customer Service, Telecommunications, Team Leadership, Wireless, Management, Customer Retention, IP, Account Management, Leadership, Team Building, Customer Satisfaction
Education
University of Phoenix 2005 — 2007
Master's Degree, Human Resource Management
University of Phoenix 2002 — 2005
Bachelor's Degree, Business Management
Merced College 1992 — 1997
Associate's Degree, Liberal Arts and Sciences/Liberal Studies