AT&T Mobility
Industry: Mobile telecommunication company
DescriptionAT&T Mobility LLC, also known as AT&T Wireless, marketed as simply AT&T, is a wholly owned subsidiary of AT&T Inc. that provides wireless services to 138.8 million subscribers in the United States including Puerto Rico and the U.S. Virgin Islands. Headquarters: Atlanta, Georgia, United States Number of locations: 5,000 retail stores; 2,900 owned; 2,100 authorized Number of employees: 75,000 (2015) Revenue: 73 billion USD (2016) Subsidiaries: Alltel, AT&T Mexico, Leap Wireless, Parent organizations: AT&T, AT&T Communications
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14,116 AT&T Mobility employees in database. Find out everything there's to know about AT&T Mobility employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
AT&T Mobility Employees
AT&T Mobility July 2007 - Present
Gamestop July 2001 - September 2007
American Medical Response September 2000 - September 2002
Skills
Web Page Design, Written Communication, Verbal Communication, Strong Presentation..., Employee Training, Coaching, Sales Management, Employee Engagement, Personnel Management, Social Media Marketing, Public Speaking, Wireless, Leadership, Program Management, Web Analytics
Education
University of Phoenix 2011 — 2015
Doctor of Philosophy (Ph.D.), Industrial and Organizational Psychology
University of Phoenix 2009 — 2011
Bachelor of Science (BS), Psychology
HYLA Mobile - Extending the Life Cycle of Mobile Devices January 2014 - Present
Vesta Corporation January 2011 - December 2013
Pantech January 2010 - January 2011
LG Electronics 2006 - 2010
AT&T Mobility 2003 - 2006
AT&T Wireless 1997 - 2000
AT&T 1994 - 1997
Skills
Wireless, Telecommunications, Mobile, Sales Management, Mobile Devices, Product Management, Sales Operations, Competitive Analysis, Cross-functional Team..., CRM, Solution Selling, Leadership, Sales, Product Marketing, Strategic Partnerships, Enterprise Software
Education
University of Pennsylvania 1997 — 1998
Masters Program, Organizational Dynamics
Widener University 1987 — 1990
BS, Business Management
AT&T Mobility September 2013 - Present
AT&T September 2012 - September 2013
Cox Communications December 2009 - November 2010
Cox Communications August 2006 - December 2009
Cox Communications September 1999 - August 2006
Skills
Project Management, Call Centers, Telecommunications, Wireless, Vendor Management, Troubleshooting, Site Inspections, LTE, UMTS, VoIP, Process Improvement, Cross-functional Team..., Computer Network..., Fiber Optics, Operations Management, Customer Satisfaction, Customer Retention, Team Building
Education
University of Phoenix 2007 — 2010
Bachelor, Business
University of Phoenix June 2008 - Present
AT&T Small Business April 2007 - May 2008
Alltel Wireless January 2006 - April 2007
AT&T Mobility June 2003 - October 2005
Skills
Admissions, Enrollment Management, Student Financial Aid, Student Recruiting, Student Affairs, Higher Education, Retaining Customers, Adult Education, Campus, Staff Development, Distance Learning, Academic Administration, Higher Education..., E-Learning, Event Planning, Student Development, Career Counseling, Student Engagement, Student Counseling, Resume Writing, Customer Service, Critical Thinking, College Recruiting, Event Management, Educational Leadership, Microsoft Office, Public Speaking, Catering, Customer Retention, Leadership Development, Instructional Design, Coaching, Career Development, Training, Academic Advising, Community Outreach, Grant Writing, Workshop Facilitation, Instructional Technology, Curriculum Design, Faculty Development, Fundraising, Program Development, Employee Training, Conflict Resolution, Curriculum Development, Teaching, Leadership, Job Coaching
Education
University of Phoenix 2014 — 2015
Human Resource Management Certification
University of Phoenix 2010 — 2012
Master of Arts in Education, Adult Education and Training
University of Phoenix 2008 — 2010
Master of Business Administration
University of Louisiana at Monroe 1999 — 2003
Bachelor of Business Administration, Marketing
T-Mobile May 2015 - Present
AT&T Mobility June 2013 - Present
AT&T October 2009 - May 2013
2020 Companies October 2008 - October 2009
Skills
Wireless, Telecommunications, Direct Sales, Solution Selling, VoIP, Managed Services, Customer Retention, Mobile Devices, Call Centers, Customer Experience, Unified Communications, Sales Operations, Broadband, Customer Service, Leadership, Sales, Sales Management, Selling
Education
University of Oregon 2001 — 2008
Bachelor of Science, Political Science and Government
Pulaski Bank December 2014 - Present
JPMorgan Chase May 2013 - December 2014
American Portfolio Mortgage Corp June 2012 - May 2013
AT&T Mobility January 2011 - May 2013
Peoples Home Equity December 2009 - June 2012
enterprise mortgage corp December 2001 - November 2009
Cellular Advantage (Cellular One/Cingular) June 1998 - January 2002
Mid America Bank January 1996 - June 1998
Skills
Bilingual, Customer Experience, Loans, Purchase, Refinance, Finance, Credit, Mortgage Lending, Customer Service, Sales Management, Mortgage Banking, FHA, Loan Origination, First Time Home Buyers, Retail, FHA financing, Banking, Sales, VA loans, Commercial Lending, Credit Analysis, Management, Consumer Lending, Reverse Mortgages, Financial Services, Mortgage Servicing, Referrals, Real Estate Transactions, Rates, Debt Consolidation, Credit Risk, FHA Financing, Interest Rates, Residential Mortgages, Mortgage Underwriting, Real Estate Financing, Investment Properties, Real Estate, VA Loans
Education
University of Phoenix 2008 — 2010
Business Management
University of Illinois at Chicago 1994 — 1996
Business Management
Archbishop Quigley 1989 — 1993
Cherokee Nation Businesses October 2009 - Present
IBM October 2004 - February 2009
AT&T Mobility December 2002 - August 2004
Skills
IT Service Management, IT Operations, IT Solutions, IT Recruitment, Information Technology, Information Systems, CRM, Management, Technical Support, Service Desk, Help Desk Support, ITIL, Call Centers, Customer Service, System Deployment, Team Building, Training, Budgets, Process Improvement, Team Leadership, Leadership
Education
University of Phoenix
AT&T Mobility August 2013 - Present
Waterpolo Referee 2009 - Present
ATT Mobility November 2005 - August 2013
Skills
Refereeing, Sailing, Umpiring, Account Management, Program Management, Team Leadership, Technical Support, Customer Satisfaction, Leadership, Training, Project Management, Team Building, Management, Employee Training, Customer Service
Education
University of Oregon 1981 — 1985
Bachelor of Education (B.Ed.), Elementary Education and Teaching
Snohomish High 1978 — 1981
Bachelor of Science (BS), Education and Sports
AT&T March 2014 - Present
AT&T April 2011 - March 2014
AT&T Mobility November 2007 - April 2011
AT&T November 2006 - November 2007
AT&T June 2004 - November 2006
AT&T June 2002 - June 2004
AT&T February 1997 - June 2002
Skills
Wireless, Telecommunications, Direct Sales, Solution Selling, Account Management, Sales Operations, Call Centers, Customer Satisfaction, Cold Calling, Mobile Devices, Managed Services, Sales Management, Salesforce.com, T1, Unified Communications, B2B, Call Center, Sales, Channel Partners, Customer Experience, Project Management, Leadership, Customer Retention, Public Relations, Corporate Communications, Management, Customer Service, Training, Team Leadership, VoIP, Team Building, Sales Process, Strategic Partnerships, Cross-functional Team..., Product Management, Marketing, Product Marketing, Strategic Planning, Program Management, Strategy, Marketing Strategy, Cellular Communications, Networking, New Business Development, Retail, Analysis, Microsoft Office, Process Improvement, Marketing Communications
Education
University of Phoenix 2007 — 2009
MBA, Business
Washburn University 1995 — 2002
Bachelor of Arts, English
AT&T February 2005 - Present
AT&T Mobility April 2002 - February 2005
Skills
Telecommunications, Call Center, Mobile Devices, Team Building, Customer Satisfaction, Team Leadership, Customer Experience, Coaching, Recruiting, Call Centers, Wireless, Sales Operations, Customer Retention, Direct Sales, Sales, Team Management
Education
University of Phoenix 1999 — 2001
Bachelor of Applied Science (BASc), Business Administration and Management, General
Experian Consumer Services August 2015 - Present
AIG Retirement Services July 2014 - August 2015
Holiday Retirement April 2013 - May 2014
AT&T Mobility October 2011 - November 2012
Black Family Development, Inc October 2007 - April 2011
Woodlawn Cemetery September 2006 - July 2007
Residential Builders Resource September 2004 - September 2006
Help-U-Sell Spectrum Realty/Mortgage Co June 2003 - August 2004
City of Ypsilanti April 1998 - February 2003
Skills
Call Center, Administrative Assistant, Real Estate Sales..., Licensed Life Insurance..., Office Management, property management, Kronos Timekeeping, Administrative..., Payroll, Accounts Receivable, Software Documentation, Management, Budgets, Microsoft Word, Employee Benefits, Accounting, Insurance, Call Centers, Property Management, Customer Satisfaction, Customer Service, Team Building, Administrative..., Training, Hospitality, Leadership, Strategic Planning, Team Leadership
Education
University of Phoenix 2011 — 2013
Masters of Science, Psychology
University of Phoenix 2007 — 2010
Bachelor of Applied Science (B.A.Sc.), Business, Management, Marketing, and Related Support Services, 2.78
Self January 2013 - Present
Self April 2012 - Present
Electrum Films 2012 - Present
RockBridge Productions March 2012 - October 2013
AT&T July 2009 - March 2012
AT&T Mobility January 2009 - July 2009
Echo Chalet, Inc. June 2003 - September 2008
Skills
Sales, Team Building, Sales Management, Social Networking, CRM, Conflict Resolution, Mediation, Leadership, Retail, Product Management, Business Development, Analytics, New Business Development, Start-ups, Marketing, Entrepreneurship, Marketing Strategy, Online Advertising, Social Media, Market Research, Strategic Partnerships, Sales Operations, Customer Service, Training, Event Planning, Team Leadership, Leadership Development, Digital Media, Management, Coaching
Education
Waterfront Playhouse & Conservatory 2013 — 2014
Meisner training
University of Pennsylvania 2004 — 2008
Systems Science and Engineering, Mathematics, Economics, Finance
The Thacher School 2000 — 2004
Cintas November 2013 - Present
Cintas February 2013 - November 2013
AT&T Mobility October 2007 - December 2011
AT&T Mobility March 2002 - October 2007
Skills
Wireless, Direct Sales, Telecommunications, Customer Satisfaction, Sales Operations, Solution Selling, Sales Management, Microsoft Office, Customer Retention, Sales, Sales Process, Management
Education
University of Phoenix
Bachelor of Arts (B.A.), Finance, General
Orlando Harley-Davidson December 2014 - August 2015
Akerman Senterfitt March 2012 - December 2014
Comcast Cable November 2011 - March 2012
Robert Half Technology/ Baker-Hostetler Law July 2011 - October 2011
AT&T Mobility July 2006 - July 2011
Skills
Network Engineering, Network Architecture, CCNA, Six Sigma, Project Planning, SQL, C, JavaScript, Linux, Mac OS X, Windows, Microsoft Office, Computer Hardware, Customer Relations, Active Directory, Software Installation, Customer Service, Norton Ghost, XP, Security, Database Administration, Help Desk Support, VMware, Wireless, Cisco IOS, DNS, Desktop Computers, TCP/IP, Server Administration, Antivirus, LAN-WAN, Blackberry, Information Technology, Access, Network Security, Blackberry Enterprise..., System Administration, Microsoft Exchange, Windows Server, Network Administration, Group Policy, Citrix, Operating Systems, Technical Support, Cisco Technologies, Windows XP, Networking
Education
University of Phoenix 2010 — 2012
Bachelor of Science (B.S.), Information Technology
Valencia Community College
Associate of Arts and Sciences (A.A.S.), Information Technology
American Credit Acceptance November 2011 - October 2013
AT&T Mobility January 2009 - November 2011
Boys and Girls Club February 2007 - December 2008
Goody's Family Clothing May 2007 - May 2008
Lowes Home Improvement May 2006 - February 2007
University of South Carolina August 2005 - May 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Customer Satisfaction, Finance, Retail, Sales, Salesforce.com, Teamwork, Banking, Marketing, Risk Management, Account Management, Management, Sales Management, Problem Solving, Call Centers, Customer Retention, Team Building, Time Management, Business Development, Coaching, Sales Process, Outlook, Credit, Consumer Lending, Loans, Credit Analysis, New Business Development, Negotiation, Direct Sales, Profit, Financial Services, Loan Origination, Relationship Management, Credit Risk, Forecasting, Cold Calling, Client Relations Skills, Customer Experience, Automotive, Automobile, Social Networking, Underwriting, Business Relationship...
Education
University of Phoenix 2014 — 2015
Master of Business Administration (M.B.A.)
University of South Carolina Upstate 2004 — 2009
Bachelor of Science (BS), Business Administration and Management, General
Kingstree Senior High School 2000 — 2004
AT&T Mobility October 2013 - Present
AT&T January 2009 - October 2013
AT&T June 2007 - January 2009
BellSouth Business Systems August 2000 - June 2007
Mercy Medical 4 January 1998 - August 2000
Skills
Switches, WAN, Routers, IP, Frame Relay, Ethernet, TCP/IP, ATM networks, DSL, OSPF, VPN, DWDM, Firewalls, Broadband, SDH, Servers, Networking, Microsoft Exchange, Windows NT, BGP, Telecommunications, Juniper, Cisco Technologies, VLAN, Routing Protocols, RIP, Metro Ethernet, LAN-WAN, Network Architecture, Provisioning, Network Engineering, Fiber Optics, Troubleshooting, Managed Services, T1, DS3, Catalyst Switches, Optical Fiber, Wireless, Security, Network Administration, Wireless Networking, VoIP, LTE, DHCP, DNS, QoS, Solaris, Transmission, Information Technology
Education
University of Phoenix
Bachelors Degree, Business Management/E-Business
Southeast College of Technology 1995 — 1996
Associate Degree, Electronics Engineering
Telnet Connect LLC April 2015 - Present
Sadlo & Associates LLC March 2015 - Present
First Data Corporation October 2013 - February 2015
AT&T Global Services February 2011 - September 2013
AT&T Mobility May 2007 - February 2011
AT&T and BellSouth 1994 - May 2007
BOOZ, ALLEN & HAMILTON, NEW YORK, NY July 1988 - March 1994
Skills
Wireless, Consulting, Telecommunications, Pricing Strategy, Pricing, Executive Management, Start-ups, Mobile Devices, Cross-functional Team..., Product Management, Competitive Analysis, Strategy, Management, Analytics, Marketing Strategy, P&L Management, Business Development, Strategic Partnerships, Product Development, Product Marketing, Business Strategy, Integrated Marketing, Forecasting, Business Planning, Strategic Planning, Marketing, Go-to-market Strategy, Segmentation, Leadership, Analysis, Program Management, New Business Development, Process Improvement, Marketing Management
Education
University of Pennsylvania - The Wharton School
Master of Business Administration (MBA), Finance & Marketing
Wellesley College
BA, Economics
Symantec April 2015 - Present
Symantec February 2014 - April 2015
Symantec June 2013 - February 2014
Symantec June 2011 - June 2013
AT&T Mobility August 2007 - June 2011
Skills
Salesforce.com, Solution Selling, Channel Partners, Channel, Sales, Cloud Computing, Storage, Enterprise Software, Sales Management, Telecommunications, SaaS, Direct Sales, Account Management, Sales Process, Partner Management, Professional Services, Lead Generation, Sales Operations, Software Industry, Strategic Partnerships, Cold Calling, Selling, Product Marketing, Sales Enablement, Channel Sales, Demand Generation, Go-to-market Strategy, Sales Presentations, Unified Communications, Customer Retention, B2B, CRM, Product Management, Customer Experience, Pre-sales, Sales Prospecting, Oracle, Virtualization
Education
University of Oregon - Charles H. Lundquist College of Business 2006 — 2009
Bachlor of Science in Business; Breadth in Sociology, Business Administration
Windermere Real Estate 2011 - Present
Bank of America April 2014 - September 2014
Wells Fargo July 2008 - April 2011
Coldwell Banker Real Estate June 2006 - July 2008
AT&T Mobility 1993 - 2006
Skills
Real Estate, Selling, Property Management, Contract Negotiation, Negotiation, Real Estate Development, Marketing, Sales, Management, Project Management, Mortgage Lending, REO, Customer Service, Strategic Planning, Budgets, Foreclosures, Investments, Leadership, Account Management, Short Sales, Program Management, Relocation, Real Estate Transactions
Education
University of Phoenix
Bachelor's degree, Business, Management
University of Washington
AT&T September 2008 - Present
AT&T Mobility 2008 - 2013
Spherion/MidSouth Bank February 2008 - May 2008
Cingular Wireless/AT&T June 2003 - August 2007
BellSouth Mobility 1995 - 2002
Skills
Microsoft Office, Taleo, Kronos, Team Building, Interviews, Human Resources, PeopleSoft, MyTime, Payroll, Employee Benefits, Training, New Hire Orientations, Personnel Management, Management, Time Management, Project Management, Software Documentation, Coaching, Inventory Management, Recruiting, Customer Service
Education
University of Phoenix 2002 — 2011
Bachelor of Science, Business Administration
Lafayette Regional Vo-Tech Institute 1983 — 1985
Information Processing, Information
Carencro High School 1979 — 1983
General Studies
Lafayette Utilities System November 2014 - Present
Lafayette Utilities System February 2013 - November 2014
Convergys, Inc July 2011 - November 2012
AT&T Mobility November 2004 - July 2011
Evangeline Downs April 2003 - November 2004
State of Louisiana August 2002 - November 2004
State of Louisiana May 2001 - August 2002
Budget Rent a Car/Lafayette Motor Co May 1994 - January 2001
Skills
Call Center, Sales, Customer Service, Team Leadership, Customer Experience
Education
University of Phoenix 2012 — 2014
Associate's degree, Business Administration and Management, General
Carencro High School 1979 — 1983
AT&T Labs, Inc. October 2009 - Present
Community NETwork, Bay Area Chapter, Executive Board 2005 - Present
AT&T Mobility 2003 - October 2009
SBC 2001 - 2002
Skills
Telecommunications, Strategic Planning, Vendor Management, Microsoft Office, Customer Service, Business Development, Program Management, Microsoft Excel, Mobile Applications, Change Management, Public Speaking, External Affairs, Event Planning, Marketing, Dance, Fundraising, Human Resources, Product Marketing, Call Centers
Education
University of Phoenix 2006 — 2010
Bachelors, Business Administration
Irvington High School
MarketSource Inc. May 2015 - Present
MarketSource August 2011 - Present
MarketSource October 2012 - April 2015
AT&T Mobility 2001 - 2011
Skills
Customer Retention, Team Building, Coaching, Training, Call Centers, Customer Satisfaction, Leadership Development, Account Management, Leadership, Customer Experience, Sales, Instructor-led Training, Selling, Sales Operations, Direct Sales, Training Delivery, Team Leadership, Employee Training, Management, Time Management, Project Planning, Sales Management, Budgets, Sales Process, Social Media, Retail, Salesforce.com, Performance Management, Recruiting, Cold Calling
Education
University of Phoenix 1999 — 2006
Working to Achieve Bachelors business Management, Emphasis in Managerial Psychology
AT&T Mobility April 2011 - Present
State of Texas - DFPS May 2008 - December 2010
State of Texas Office of the Attorney General December 2004 - May 2008
Skills
Customer Service, Outlook, Microsoft Office
Education
University of Phoenix 2011 — 2013
Bachelor's degree, Human Services, Management
University of Phoenix 2009 — 2011
Associate of Arts (AA), Psychology
AT&T Mobility October 2009 - Present
City of Detroit August 2000 - July 2008
Skills
Call Center, Telecommunications, Customer Satisfaction, Customer Retention, Customer Experience, Customer Service, Workforce Management, Wireless, Escalation, Troubleshooting, TotalView, IEX
Education
University of Phoenix 2010 — 2013
Bachelor of Business Administration (BBA), Business Administration and Management, General
University of Phoenix 2010 — 2012
Business Management, Human Resources
AT&T September 2009 - Present
AT&T Mobility November 2006 - September 2009
Education
University of Phoenix
Master of Business Administration (M.B.A.)
Hobby Lobby July 2013 - January 2015
BevMo! September 2012 - September 2013
Ajilon Professional Staffing March 2013 - July 2013
Act Today September 2012 - November 2012
Verizon Wireless October 2008 - December 2010
Comcast Cable April 2008 - October 2008
ATT Mobility January 2006 - March 2008
Residence Inn May 2005 - October 2005
Skills
Troubleshooting, Customer Service, Call Center, Data Entry, Microsoft Excel, Customer Experience, Customer Satisfaction, Outlook, Management, Fax, Telephone Skills, 10 Key, Customer Retention, Microsoft Office, Sales, Negotiation, Inventory Management, Bookkeeping, Office Administration
Education
University of Phoenix 2014 — 2018
Associate's degree, Health/Health Care Administration/Management
Discovery High School 1996 — 2000
Carmenita Ford Truck Sales, Inc. March 2015 - Present
Virtual Vision Computing Company January 2011 - September 2013
AT&T Mobility June 2007 - July 2011
BanTel Corporation 1997 - 2006
Schneider National January 1992 - September 1996
Skills
Consultative Selling, B2B, Sales Management, Account Management, Website Design, Internet Services, Internet Marketing, Social Networking..., Social Media, Marketing Research, Email Marketing, Social Media Marketing, Mobile Internet, Mobile Applications, Mobile Marketing, Windows Mobile, Mobile Solutions, Mobile Devices, Mobile Technology, Mobile Communications, Web Marketing, Web Design, Selling, Advertising, Online Advertising, Online Marketing, SEO, Website Development, Product Marketing, Social Networking, E-commerce, Direct Marketing, Marketing Strategy, Marketing, Entrepreneurship, Direct Sales, Retail, Google Adwords, Small Business, Sales, Lead Generation, Customer Service, Customer Retention, PPC, SEM, Digital Marketing, Cold Calling, Web Analytics, Sales Process, Google Analytics
Education
University of Phoenix 2003 — 2005
BS, Business and Management
Santa Fe Highschool 1985 — 1989
High school Diploma, General Ed
AT&T Mobility August 2011 - July 2014
AT&T October 2008 - August 2011
AT&T May 2005 - October 2008
Skills
Customer Satisfaction, Customer Relations, Customer Retention, Customer Experience, Customer Service, Sales, Sales Management, Sales Operations, Direct Sales, Sales Presentations, Retail Sales, Marketing, Social Media Marketing, Social Media, Employee Training, Training, Public Speaking, Motivational Speaking, Conference Speaking, Positive Behavior..., Positive Work..., Positive Employee..., Positive Discipline, Telecommunications, Wireless, Account Management, Sales Process, Solution Selling, Mobile Devices, Photography, Digital Photography, Business Development, Retail, Quotas, B2B
Education
University of Phoenix 2005 — 2009
BS, Marketing
Wenatchee High School 1988 — 1992
Graduated, General High School with emphasis on photography
AR Bailey Homes January 2014 - Present
Standard Pacific Homes September 2006 - October 2013
Dynetech January 2004 - September 2006
AT&T Mobility January 1998 - January 2004
Skills
Customer Service, Contract Management, Process Scheduler, Customer Satisfaction, Negotiation, Coaching, Strategic Planning, Budgets, Program Management, Process Improvement, Marketing, Construction Management, Team Building, Contract Negotiation, Construction, Sales Management, Operations Management, Purchasing, Team Leadership
Education
University of Phoenix 2005 — 2008
Bachelor of Science (B.S.), Health Care Services
Valencia Community College
Associate of Science (A.S.), Health Care Services
AT&T January 2013 - Present
AT&T Mobility February 2009 - December 2012
AT&T 2007 - 2009
Cingular Wireless 2005 - 2007
GSM Wireless (Cingular) 2000 - 2005
Skills
Direct Sales, Wireless, Telecommunications, Customer Experience, Solution Selling, Management, M2M, Sales Operations, Marketing, Cross-functional Team..., Product Management, VoIP, Sales Process, Forecasting, B2B, Customer Retention, Sales, Team Building, CRM, Strategic Partnerships, Mobile Devices, Account Management, Strategic Planning, Product Marketing, Business Development, Cellular Communications, Leadership, Retail, Customer Satisfaction, Selling, Cold Calling, Call Centers, Sales Management, Quotas, Salesforce.com, Sales Presentations, Managed Services, Team Leadership, P&L Management, Competitive Analysis, Vendor Management, Strategy, Channel Partners
Education
University of Phoenix 2008 — 2010
BS/BM, Business Management
Calexico High School 1991 — 1995
Diploma
Amdocs February 2012 - Present
Apptio December 2010 - February 2012
AT&T Mobility May 2005 - December 2010
TeleCommunication Systems 2000 - 2004
Skills
Software Configuration..., Database Design, Information Architecture, Application Development, Web Applications, Relational Databases, Technical Training, Perl, PHP, JavaScript, jQuery, Sed, Awk, CVS, CSS, SQL, PL/SQL, TCL, Expect, French, Japanese, Subversion, XHTML, Test Automation, Unix Shell Scripting, ClearCase, Web Services, Software Development, Maven, Software Engineering, Agile Methodologies, JIRA, Linux, Software Design, Unix, Tomcat, Apache, Perforce, AJAX, XML, Bash, Scrum, Shell Scripting, Object Oriented Design
Education
University of Oregon 1995 — 1998
Computer Science, Linguistics
AT&T Mobility June 2011 - Present
AT&T Mobility June 2007 - June 2011
T-Mobile September 2005 - June 2007
TEK Systems June 2005 - September 2005
Skills
Customer Experience, Retail, Strategic Planning, Portuguese, Customer Relations, Employee Relations, Sales Management, Sales Process, Report Writing, Interviewing, Customer Service, Wireless, Interviews, Management, Direct Sales, Training, Sales Operations, Telecommunications, Sales, Account Management, Customer Retention
Education
University of Phoenix 2009 — 2011
MBA, Business Administration
University of Utah 1997 — 2004
BA, English Literature
AT&T Mobility February 2008 - Present
Education
University of Phoenix 2009 — 2010
BA, Software Engineering
AT&T Mobility August 1995 - Present
AT&T Wireless 1995 - Present
PrimeCo Personal Communications 1995 - 2000
Skills
Wireless, Telecommunications, Cellular Communications, RF, LTE, GSM, 4G, CDMA, Optimization, RF Engineering, UMTS, Cross-functional Team..., 3G, Sales Operations
Education
University of Phoenix 2011 — 2013
Master's in Management, Business Administration and Management, General
University of Phoenix 2005 — 2008
BS-BA, Business, Management, Marketing, and Related Support Services
AT&T October 2014 - Present
AT&T July 2013 - September 2014
AT&T June 2009 - June 2013
AT&T Mobility December 2005 - May 2009
AT&T Wireless May 2003 - June 2005
Verizon Wireless August 2001 - April 2003
Ameritech January 2001 - July 2001
Cellnet February 1997 - October 2000
City of Dallas March 1995 - February 1997
City employees credit union June 1992 - February 1995
Skills
Sales, Wireless, Direct Sales, Telecommunications, Customer Retention, Customer Experience, Sales Operations, Customer Satisfaction, Solution Selling, Sales Management, Team Leadership, Managed Services, Account Management, Call Centers, Sales Process, Team Building, Cold Calling, Cellular Communications, Quotas, Customer Support, Management, Leadership, VoIP, Customer Service, Cross-functional Team..., Training, Product Management, Mobile Devices, Unified Communications, Campaign Management, Political Campaigns, Campaigns
Education
University of Phoenix 2011 — 2013
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General, 3.5
University of Phoenix
Bachelor's degree Business Management, Business Administration and Management, General
AT&T Mobility May 2013 - Present
AT&T Mobility October 2009 - April 2013
AT&T Mobility November 2007 - September 2009
Cingular October 2006 - November 2007
Sprint 2002 - 2003
Skills
Wireless, Cellular Communications, Telecommunications, 4G, LTE, CDMA, Mobile Devices, GSM, Quotas, UMTS, M2M, T1, CRM, Customer Experience, Sales Operations, Sales, Account Management, Customer Service, Management, Sales Management
Education
University of Phoenix-Puerto Rico Campus 2013 — 2015
Business Administration and Management, General
Universidad de Puerto Rico 2004 — 2006
Marketing/Marketing Management, General
Universidad Politecnica de Puerto Rico 2001 — 2004
Industrial Engineering
Verizon Wireless September 2014 - Present
Quicken Loans April 2013 - July 2014
Creative Channel Services March 2011 - December 2012
Channel Force April 2010 - March 2011
AT&T Mobility March 2007 - January 2010
MarketSource Inc. October 2006 - January 2007
Skills
Cold Calling, Sales Management, Social Media Marketing, Marketing, Account Management, Marketing Strategy, Customer Service, Online Marketing, Online Advertising, Advertising, Social Networking, Salesforce.com, B2B, Marketing Communications, Direct Sales
Education
University of Phoenix-Cleveland Campus 2005 — 2008
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
Duke University Medical Center 2012 - Present
Computer Task Group May 2011 - June 2012
MVP Wireless June 2010 - May 2011
AT&T Mobility August 2008 - May 2010
Blue Cross Blue Shield Of North Carolina March 2007 - June 2008
Skills
Call Center, Telecommunications, Sales, Direct Sales, Account Management, Training, Networking, Team Building, Customer Satisfaction, Customer Retention, Team Leadership, Troubleshooting, Coaching, Marketing, Call Centers, Insurance, Leadership, Cold Calling, Social Networking, Microsoft Office, Data Entry, Business Development, HIPAA, Healthcare, Microsoft Excel, PowerPoint, Public Speaking, Social Media Marketing, Microsoft Word, Employee Benefits, Outlook, Telephone Skills, Customer Experience, Social Media, Problem Solving, Strategic Planning, Time Management, Management, Negotiation, Process Improvement, Marketing Strategy, Business Strategy, Small Business, Customer Service
Education
University of Phoenix 2014 — 2016
Associate of Arts and Sciences (A.A.S.), Health/Health Care Administration/Management
Chapel Hill High School 1999 — 2003
High school, Business Administration and Management, General
AT&T Mobility June 2009 - Present
EquiFirst (Barclay's Capital) 2006 - 2009
Education
Tech Skills 2006 — 2010
MCSA--A+ Certification, Information Technology
University of Phoenix 2002 — 2004
Information Technology
ECPI College of Technology 1995 — 1997
Lan Administration and Computer Repair
Cellcom April 2013 - Present
Cellcom January 2010 - April 2013
AT&T Mobility April 2006 - January 2010
Skills
Telecommunications, Leadership, Direct Sales, Wireless, Customer Retention, Account Management, Sales Operations, Sales Management, Sales, B2B, Cold Calling, Sales Process, Mobile Devices, Selling, New Business Development, Customer Satisfaction, Product Marketing, Marketing, Networking, Solution Selling, Team Leadership
Education
UW Oshkosh
University of Phoenix
Bachelors, Management & Marketing
CALMAR FLOORS June 1991 - Present
AT&T Mobility January 2012 - May 2013
Marriott International January 2009 - December 2009
Skills
Strategic Planning, Negotiation, Sales, Advertising, Leadership, Team Building, Creative Writing, Social Media, Recruiting, Coaching, Sales Management, Marketing, Healthcare, Marketing Strategy, Training, New Business Development, Human Resources, Operations Management, Territory Account..., Microsoft Office, Management, Photoshop, Business Development, Strategy, Entrepreneurship, Contract Negotiation, Cold Calling, Start-ups, Social Media Marketing, Sales Process, Customer Retention, Customer Service, Insurance, Process Improvement, Employee Benefits, CRM, Analysis, Real Estate, Account Management, Organizational..., Business Strategy, Social Networking, Selling, Inventory Management, Direct Sales, Business Planning, Small Business
Education
University of Phoenix-Southern California Campus 2009 — 2010
Associate of Arts, Business Administration and Management, General, 3.75
Butler High School
LA County April 2014 - Present
Selfemployed March 2011 - Present
AT&T July 2004 - August 2010
AT&T Mobility July 2000 - August 2004
NMCRC Los Angles June 1995 - July 2000
Skills
Network Design, Information Security, Cisco Technologies, Switches, Telecommunications, VoIP, Data Center, TCP/IP, IP, Routers, WAN, CCNA, VPN, MPLS, Routing
Education
University of Phoenix 2001 — 2003
Bachelor of Science, Information Technology
Definite Marketing May 2013 - Present
Mustard Seed Marketing LLC. May 2012 - Present
Web Pulse LLC. March 2010 - May 2012
Triumph Marketing 2009 - 2010
AT&T Mobility 2008 - 2010
Independent Contractor January 2003 - December 2009
Ricoh Business Solutions 2001 - 2003
Teletalk international 1999 - 2001
Skills
Direct Sales, Motivation, Training, Recruiting, Retention Strategies, Problem Solving, New Business Development, Public Speaking, Business Development, Sales, Lead Generation, CRM, Call Centers, Negotiation, Retail, Team Building, Sales Presentations, Solution Selling, Salesforce.com, Client/server, Coaching, Customer Satisfaction, Social Networking, Advertising, Selling, Team Leadership, Telemarketing, Sales Management, Contract Negotiation, Wireless, Sales Operations, Social Media Marketing, Marketing, Management, Leadership, Marketing Strategy, Email Marketing, Customer Retention, Start-ups, Strategic Planning, Account Management, Cold Calling, B2B, Customer Service, Sales Process, Telecommunications, Customer Acquisition, Direct Marketing, Online Marketing, Product Marketing
Education
Community College of Philadelphia
Overbrook High School
University of Phoenix
AT&T Mobility September 2006 - Present
Education
University of Phoenix 2010 — 2012
AAFB, Business / Advertising
Royal Refuse Service, Inc May 2015 - Present
Levi Strauss & Co. May 2014 - May 2015
Levi Strauss & Co. June 2013 - May 2014
Levi Strauss & Co. April 2012 - June 2013
Levi Strauss & Co. September 2011 - April 2012
Levi Strauss & Co. September 2010 - September 2011
AT&T Mobility December 2009 - September 2010
Oregon Aquatics Inc. April 2007 - August 2009
Auto Trim & Signs July 2004 - July 2006
Skills
Microsoft Office, SAP, Process Improvement, Process Development, Team Building, Access, Excel, PowerPoint, Multitasker, Business Transition, Accounting
Education
University of Oregon 2008 — 2011
Bachelor of Science, Accounting
University of Oregon - Charles H. Lundquist College of Business 2008 — 2010
Bachelor, Accounting
Lane Community College 2005 — 2007
Associates of Art
AT&T Mobility January 2008 - April 2012
AT&T Mobility 2006 - 2008
Skills
Account Management, Sales, Sales Management, Telecommunications, Unified Communications, Wireless
Education
University of Phoenix 2007 — 2009
MBA, Business Management
Metrowest Rubbish Service March 2013 - Present
City of Marlborough, MA January 2012 - January 2014
Italian American War Veterans of the United States August 2012 - August 2013
Black Bear Waste Consulting and Management March 2012 - March 2013
APEX Real Estate June 2011 - April 2012
TJX August 2010 - March 2012
RE/MAX Signature Properties September 2009 - May 2011
AT&T Mobility December 2008 - July 2010
Waste Management, Inc. April 2007 - November 2008
Waste Management, Inc. June 2005 - June 2007
Skills
Recycling, Contract Negotiation, Negotiation, Team Building, Customer Service, Strategic Planning, Operations Management, New Business Development, Budgets, Sales Management, Sales, Waste, Process Improvement, Waste Management, Sustainability, Management, Strategy, Customer Satisfaction, Training, Customer Retention, Account Management, Project Management, Leadership, Purchasing, Sales Process, Sales Operations, Coaching, Time Management, Fundraising, Selling, Business Development, Analysis, Inventory Management
Education
University of Phoenix 2007 — 2009
MBA
University of Phoenix 2005 — 2007
BSBA
Franklin County Technical School 1979 — 1983
HS Diploma
Liberty Mutual 2010 - Present
Liberty Mutual 2010 - 2011
Scholastic October 2007 - June 2009
Sears Home Improvement Products January 2006 - July 2007
First Data Corporation May 2005 - December 2005
AT&T Mobility September 1996 - May 2005
Skills
Property & Casualty..., Sales, Customer Satisfaction, Account Management, Marketing, CRM, Business Development, Entrepreneurship, Team Building, Budgets, Sales Management, Team Leadership, Leadership, Profit, Customer Service, Management, Sales Operations, Call Centers, Customer Retention, Strategy, Training, Public Speaking, B2B, Key Account Management, Selling, Product Development, Direct Sales, Program Management, Salesforce.com, Sales Process, Lead Generation, New Business Development, Cold Calling
Education
University of South Florida
Bachelor of Arts (BA)
University of Phoenix
Master of Business Administration (MBA)
Spectraforce Technologies April 2015 - Present
Spectraforce Technologies March 2014 - Present
Magic Warehousing March 2013 - May 2013
AT&T Mobility August 2004 - March 2013
Skills
Customer Service, Human Resources, Microsoft Office, Research, Interviews, Recruiting, Employee Relations, Employee Engagement, Microsoft Excel, PowerPoint, Training
Education
University of Phoenix 2014 — 2016
Master's degree, Human Resources Management/Personnel Administration, General
University of Phoenix 2006 — 2010
Bachelor's degree, Management Minor in Human Resources
Tedcars2000 May 2006 - November 2012
AT&T Mobility March 2005 - April 2006
Ted's Enterprising Cars January 1993 - April 2006
Skills
Sales Operations, Sales Management, Financial Management, Security, Electrical, Marketing Strategy, Social Services, Business Management, Labor Relations, Customer Service, Training, Microsoft Word, Leadership Development, Team Building, Leadership, Management, Change Management, Performance Management, Process Improvement, PowerPoint, Operations Management, Microsoft Excel, Customer Retention, Coaching
Education
University of Phoenix 2008 — 2010
Bachelor of Science, Psychology
Los Angeles South West College 1995 — 1999
Associates Degree, Electronics
Howard University November 2014 - Present
Howard University Hospital October 2014 - Present
S3- Shared Service Solutions, LLC July 2014 - October 2014
AT&T Mobility January 2009 - April 2014
Centennial Puerto Rico November 2006 - May 2008
Centennial Puerto Rico June 1999 - November 2006
Skills
Call Centers, Telecommunications, Customer Retention, Wireless, Customer Experience, Customer Satisfaction, Process Improvement, Mobile Devices, Cellular Communications, Team Leadership, CDMA, Microsoft Office, Microsoft Excel, Mobile Technology, Time Management, Spanish-speaking, Six Sigma, Data Analysis, Reporting & Analysis, Performance Appraisal, Staff Supervision, Customer Service, Management, Training, Leadership, Account Management, Team Building, Quality Assurance, Teamwork, Customer Relations
Education
University of Phoenix 2011 — 2012
Master of Science, Health/Health Care Administration/Management
University of Phoenix 2008 — 2010
Bachelor of Science (B.S.), Health/Health Care Administration/Management
Windstream March 2015 - Present
Windstream Communications December 2012 - March 2015
Verizon July 2011 - December 2012
Bankers Life and Casualty February 2011 - July 2011
AT&T Mobility January 2009 - December 2010
Cingular January 2007 - December 2008
AT&T Wireless November 2004 - December 2006
Skills
Sales Management, Sales Support, Customer Experience, Sales, Leadership, Team Leadership, Direct Sales, Customer Retention, Wireless, Solution Selling, Account Management, Coaching, Team Building, Customer Service, Inventory Management, Merchandising, Sales Presentations, VoIP, Mobile Devices, Pricing, Business Development, Hiring, Telecommunications, Retail, Management, Cellular Communications, Mobile Technology, Managed Services, T1, M2M, Telephony, MPLS, Profit, Retail Sales, Employee Training, Quotas, Networking, Sales Operations, Selling, Sales Process, Unified Communications, Co-location, SIP Trunking, Salesforce.com, SaaS, Ethernet, Internet Services, Mobile Communications, Data Center, Time Management
Education
University of Phoenix 2013 — 2015
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.25
University of Phoenix 2010 — 2013
Bachelors, Business Management
ITT Technical Institute 2002 — 2004
Associates, Information Technology/ Computer Networking Systems
AT&T Mobility May 2011 - Present
AT&T January 2006 - April 2011
AT&T January 2004 - January 2006
AT&T November 1999 - January 2004
Skills
Wireless, 4G, UMTS, Telecommunications, Cellular Communications, LTE, CDMA, T1, Vendor Management, 3G, Computer Network..., Fiber Optics, GSM, IP, Integration, Ethernet, Optical Fiber, VoIP, WiMAX, Team Building
Education
University of Phoenix 2010 — 2012
Master's, Business Administration
University of Phoenix 2000 — 2004
Bachelor of Science, Business Management
Time Warner Cable July 2014 - Present
MarketSource (Microsoft Account) September 2012 - Present
AT&T Mobility March 2012 - September 2012
Sprint Nextel April 2010 - December 2011
US Army August 2006 - April 2010
Skills
Leadership, Marketing, Sales Process, Direct Sales, Management, Sales Management, Customer Service, Microsoft Office, Human Resources, Sales Presentations, Retail Sales, Training, Sales Operations, PowerPoint, Client Confidentiality, Sales, Customer Retention, B2B, Market Research, Telecommunications, Customer Satisfaction, Strategic Human..., Security, Business Planning, Security Clearance, Event Management, Public Speaking, Multi-channel Retail, Strategic Planning, Team Building, Human Resource..., Business Strategy, Secretarial Skills, Small Business, Incentive Programs, Corporate Events, Speech Communications, Highly motivated..., Personal Development, Territory..., B2B Marketing Strategy, Web Marketing Strategy, Retail Marketing, Multi Tasking, Instructional Design, Quality Assurance, Quality Assurance...
Education
University of Phoenix 2012 — 2015
Master of Business Administration (MBA), Business Administration and Project Management, General, 3.8
University of Phoenix 2008 — 2011
Bachelor's of Science in Business, Human Resources Management and Services, 3.7
Harrison High School 2000 — 2003
General studies
Stonegate Mortgage Corporation (NYSE: SGM) June 2015 - Present
Pioneer Bank January 2015 - Present
Patriot Bank April 2014 - January 2015
JPMorgan Chase July 2010 - April 2014
AT&T Mobility April 2003 - July 2010
Skills
Mortgage Lending, Loans, Mortgage Banking, Loan Origination, Credit, Refinance, FHA, Residential Mortgages, Banking, Credit Analysis, VA loans, Consumer Lending, FHA financing, USDA, Commercial Lending, Customer Service, VA Loans, FHA Financing
Education
University of Phoenix 2004 — 2007
Bachelor's degree, Information Technology
AT&T Mobility March 2012 - February 2015
Wells Fargo September 2011 - March 2012
AT&T October 2008 - September 2011
Catherines October 2006 - October 2008
dollar tree January 2006 - October 2006
Skills
Sales, Direct Sales, Customer Service, Customer Satisfaction, Retail Sales, Customer Experience, Sales Operations, Customer Retention, Account Management
Education
University of Phoenix 2014 — 2016
Bachelor of Arts (B.A.), Psychology
University of Phoenix 2012 — 2014
Associate's degree, Psychology
Chilton Co High 2001 — 2005
Diploma, Advanced Diploma
Kaplan Professional Education Management March 2015 - Present
The Baby Boomer Project 2011 - Present
Hilton Grand Vacations July 2012 - March 2015
AT&T Advertising Solutions March 2011 - December 2011
ATT Advertising Solutions 2011 - 2011
AT&T Wireless April 2005 - December 2008
AT&T Mobility February 2003 - March 2005
Cingular Wireless December 2002 - February 2003
Cingular Wireless National Telesales October 2001 - December 2002
Cingular Wireless Telesales Midwest Region August 1998 - October 2001
Skills
Leadership Development, Team Management, Mobile Marketing, Sales, Leadership, Customer Service, Training, Management, Recruiting, Sales Operations, Team Building, Strategic Planning, Lead Generation, Sales Management, Vacation Planning..., Marketing Strategy, Customer Retention, Customer Satisfaction, Telecommunications, Marketing, Call Centers, Business Planning, Team Leadership, Process Improvement, Sales Process, Salesforce.com, Direct Sales, Account Management, Selling, B2B, Cold Calling, CRM, Sales Presentations, New Business Development, Business Development, Strategy, Solution Selling, Strategic Partnerships, Public Speaking, Microsoft Office, Coaching, Budgets, Cross-functional Team...
Education
University of Phoenix 2009 — 2016
Doctor of Management, Organizational Leadership & Development
University of Phoenix 2004 — 2007
Master of Business Administration, Business Administration
Webster University 1994 — 1997
Bachelor of Arts, Business Marketing
Sumner High School
Diploma, General Studies
Alexis Bittar July 2015 - Present
Starbucks March 2014 - Present
Ruum American Kids Wear February 2013 - March 2014
Coach January 2012 - February 2013
Destination Maternity Corporation September 2008 - December 2011
AT&T Mobility October 2007 - September 2008
Mary Kay Inc. September 2006 - September 2008
American Cellular September 2005 - October 2007
Loehmann Blasius Chevrolet Cadillac October 2003 - October 2004
Skills
Bilingual, Team Building, Customer Relations, Recruitment/Retention, Training & Development, Listening Skills, Operations Management, Time Management, Management, Sales, Recruiting, Training, Team Leadership, Inventory Control, Hiring, Store Management, Interviews, Merchandising, Visual Merchandising, Teamwork, Profit, Inventory Management, Loss Prevention, Fashion, Store Operations, Driving Results, Coaching, New Store Openings, Social Networking, Performance Management, Leadership Development, New Store Development, Employee Training, Customer Service, Retail, Human Resources, Customer Experience
Education
University of Phoenix
Columbus Networks January 2015 - Present
AT&T November 2012 - Present
Claro February 2011 - November 2012
AT&T Mobility January 2003 - January 2011
ICENetworks January 2000 - January 2003
Skills
VoIP, MPLS, Ethernet, Telecommunications, Wireless, Direct Sales, Pre-sales, Broadband, Troubleshooting, T1, IP, Telephony, Comunicación inalámbrica, Telecomunicaciones, Venta directa, Voz por protocolo...
Education
Colegio Nuestra Sra. De Altagracia 1995 — 1997
Escuela Superior, Generales
Business Management
Alexandra Anne's Dreamy Desserts February 2013 - Present
Essintial Enterprise Solutions June 2011 - November 2012
AT&T Mobility August 2008 - August 2009
Skills
Cooking, Baking, Modeling, Acting, Athletics, Laptops
Education
Middletown Area High School
University of Phoenix
Business Administration, Management and Operations
AT&T Mobility July 2013 - Present
AT&T Mobility December 2008 - July 2013
Starbucks Coffee Company May 2006 - July 2008
Lee Hecht Harrison 2008 - 2008
Cingular Wireless July 2001 - April 2006
AT&T Wireless November 1997 - July 2001
Skills
Cross-functional Team..., Telecommunications, Project Management, LTE, Integration, Vendor Management, PMP, Wireless, MS Project, Program Management, PMO, Mobile Devices, Visio
Education
University of Phoenix 2006 — 2007
MBA
University of Phoenix 2004 — 2006
Bachelors of Science
George Washington School of Business and Public Management 2002 — 2003
Masters Certificate in Project Management
ASTD Sacramento 2001 - 2014
Schnitzer Steel April 2012 - September 2012
Pick-n-Pull, A Division of Schnitzer Steel May 2011 - April 2012
Pick-n-Pull March 2007 - May 2011
Pick-n-Pull March 2005 - March 2007
Placer Sierra Bank 2003 - 2004
Sacramento Area Human Resources Association 2001 - 2004
AT&T Mobility 2003 - 2003
Delta Dental of California 2002 - 2002
Nationwide Insurance 1991 - 1998
Skills
Employee Relations, Organizational..., Performance Management, Succession Planning, Talent Management, Leadership Development, Change Management, Coaching, Team Building, Human Resources, Employee Engagement, Onboarding, Training, Process Improvement, Talent Acquisition, HR Policies, Strategic Planning, Recruiting, Project Management, Employment Law, Team Leadership, Learning Management..., Department Budgeting, Labor Relations, Organizational..., Training Facilitation, Leading Meetings, Business Coaching, Training Needs Analysis, Leadership, Communication Skills, Keen Listener, Lominger Leadership..., Life Coaching, Management, Strategy, Interviews, Program Management, Management Development, Executive Coaching, Organizational Design, 360 Feedback, Employee Training, Workshop Facilitation, Staff Development, Consulting
Education
Sacramento Entrepreneurship Academy 2013 — 2014
Entrepreneurial and Small Business Operations
UC Davis Extension 2013 — 2013
Professional Coaching for Life and Work Certificate Program, Professional Coaching
University of Phoenix 1999 — 2006
BS, Business Management
CN-TEC June 2015 - Present
Robert Half Technology December 2014 - May 2015
Cell Again May 2014 - October 2014
Wireless Vision February 2013 - March 2014
Howard Air June 2011 - February 2013
tw telecom February 2011 - June 2012
Canyon State Air Conditioning & Heating March 2009 - November 2010
American Family Insurance March 2006 - March 2009
T-Mobile October 2005 - March 2006
AT&T Mobility October 2001 - October 2005
Skills
Customer Service, Microsoft Office, Team Building, Event Planning, Retail, Public Speaking, Music, Bass Guitar, Music Theory, Music Industry, Sound Reinforcement, Project Management, Recruiting, Sales, Sales Management, Loss Prevention, Inventory Management, Inventory Control, Operations Management, Entertainment, Studio Recording, Financial Analysis, Financial Peace, Insurance, Guitar, Microsoft Excel, Microsoft Word, PowerPoint, Marketing, Radio Advertising, Commercial Radio, Selling, Solution Selling, Conflict Resolution, Interviewing Skills, Exit Interviews, Internal Theft..., Customer Retention, Leadership, Team Leadership, Sales Operations, Leadership Development, Customer Satisfaction, B2B, Merchandising, Start-ups, Training, Marketing Strategy, Coaching, Management
Education
University of Phoenix 2005 — 2007
Master of Business Administration (M.B.A.), Business Administration and Management, General, A
University of Phoenix 2003 — 2005
Bachelor's Degree, Business Administration and Management, General, 3.8
Apollo High School
Apollo High School
Apollo High School
Constellation Health, LLC November 2013 - Present
Medical Card Systems Inc. September 2008 - November 2013
AT&T Mobility March 2005 - September 2008
AT&T Mobility April 2003 - March 2005
Skills
Strategy, Brand Management, Strategic Planning, Customer Service, Advertising, Product Development, Marketing Strategy, Team Building, Sales, Social Media Marketing, Account Management, Marketing, Social Media, CRM, Public Relations, Management, Event Management, New Business Development, Marketing Communications, Market Research, Insurance, Sales Management, Leadership, Microsoft Office, Marketing Management, Training, Health Insurance, Microsoft Excel, Healthcare, Budgets, Medicare, Teamwork, Managed Care, Press Releases, Public Speaking, Project Management, Event Planning, Outlook
Education
University of Phoenix-Puerto Rico Campus
Master of Business Administration (MBA), Marketing/Marketing Management, General
University of Phoenix-Puerto Rico Campus
Bachelor of Business Administration (BBA), Business/Commerce, General
Concordia University Portland December 2014 - March 2015
Concordia University Portland December 2013 - December 2014
AT&T Mobility August 2007 - December 2013
Skills
Office Administration, Time Management, Microsoft Office, Research, Operations Management, Customer Service, Internal Audit, Project Management, Organization, Documentations, Merchandising, Oral & Written..., Proficient Typing Skills, Travel Arrangements, Employee Training, Banner Finance, 10 Key, Data Entry, Account Reconciliation, Microsoft Excel, Microsoft Word, Management, Accounting
Education
University of Oregon 2002 — 2006
Bachelor of Arts (BA), Fine/Studio Arts, General
Charter Communications January 2015 - May 2015
Cox Communications June 2014 - December 2014
Cox Communications July 2013 - December 2013
Cisco Systems July 2011 - May 2013
AT&T Mobility January 2011 - May 2011
LCC November 2010 - December 2010
Sprint Nextel September 2007 - October 2010
State of Georgia - Public Health October 2005 - October 2007
SouthernLINC Wireless January 1999 - April 2005
Skills
Wireless, Vendor Management, Telecommunications, Integration, RF, Troubleshooting, Cross-functional Team..., Project Management, Security, Project Planning, Management, Networking, Software Development, Program Management, Strategy, Training, System Deployment
Education
University of Phoenix 2007 — 2009
Bachelor's of Science, Business Management
Allstate Garden Valley Insurance September 2014 - Present
State Farm Insurance May 2011 - June 2013
AT&T Mobility June 2008 - May 2011
Edge Wireless May 2002 - June 2008
Skills
Customer Service, Life Insurance, Insurance, Commercial Insurance, Property, Sales, Term Life Insurance, Health Insurance, Underwriting, Marketing, Liability
Education
University of Oregon
AT&T Mobility August 2007 - Present
Skills
Telecommunications, Sales, Customer Retention, Direct Sales, Wireless, Mobile Devices, GSM, Managed Services, Product Management, Retail, Team Management, Retail Sales, Customer Service, Cellular Communications, Team Leadership, Store Management, Merchandising, Inventory Management
Education
University of Phoenix 2014 — 2016
Business Administration and Management, General
Kent State University
Lakeland Community College
DAQRI September 2000 - Present
Zenith Education Group March 2010 - July 2015
T-Mobile June 2007 - November 2009
AT&T Mobility July 2000 - December 2006
Skills
Analysts, Reports, Follow-through Skills, Data-driven, Sales Operations, Sales, Sourcing, Budgets, Administrative..., Retail, Time Management, Analytical Skills, Business, Coordination, Administrative Work, Partnerships, Software, Finance, Databases, Analysis, Customer Service, Leadership, Microsoft Excel, Microsoft Office, Team Building, Customer Retention, Account Management, Management
Education
University of Phoenix 2001 — 2004
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
AT&T Mobility January 2002 - Present
GE Energy (formerly GE Power Systems) 1996 - 2001
Skills
Administrative..., Microsoft Office, Public Speaking, Data Entry, Teamwork, Outlook, Process Scheduler, Leadership, Time Management, Microsoft Word, Microsoft Excel, Budgets, Team Leadership, PowerPoint
Education
University of Phoenix 2004 — 2007
BSB/M, Business Management
Barringer High School
Barringer High School
AT&T Mobility
Skills
Wireless, Telecommunications, Direct Sales, Sales Management, Sales Operations, Solution Selling, Account Management, Cellular Communications, Customer Retention, T1, Sales Process, Quotas, 4G, Channel, Customer Satisfaction, Sales, Customer Experience, Managed Services, Cold Calling, Mobile Devices, Avaya, Business Development, Call Centers, Contact Centers, Cross-functional Team..., IVR, LTE, Leadership, Management, Operations Management, Outsourcing, Process Improvement, Program Management, Strategic Partnerships, Strategy, Team Building, Team Leadership, Team Management, Telephony, Unified Communications, Vendor Management, VoIP, Workforce Management
Education
University of Phoenix
business management, Business, Management, Marketing, and Related Support Services
AT&T Mobility March 2013 - Present
AT&T Mobility February 2011 - March 2013
AT&T Mobility July 2005 - February 2011
Cingular Wireless, Inc January 2001 - January 2005
BellSouth Mobility, Inc January 2000 - January 2001
BellSouth Mobility, Inc January 1997 - January 2000
SoloPak Pharmaceuticals January 1996 - January 1997
Thompson Medical Co January 1992 - January 1996
Corporate Expressions January 1989 - January 1992
Education
University of Phoenix
Bachelor of Science, Business
Caremark CVS August 2015 - Present
DIRECTV December 2010 - September 2015
AT&T Mobility November 2009 - December 2010
Verizon Wireless August 2007 - October 2009
AT&T Mobility February 2004 - 2007
Skills
Leadership, Customer Satisfaction, Sales, Call Centers, Customer Experience, Customer Retention, Strategic Planning, Business Strategy, Business Process..., Leadership Development, Strategic Leadership, Cross-functional Team..., Sales Management, Customer Service, Direct Sales, Public Speaking, Sales Operations, Team Building, Team Leadership, Training
Education
Kaplan University 2011 — 2013
Master of Business Administration (MBA), Business Administration, Management and Operations, 3.42
University of Phoenix 2008 — 2011
Bachelors, Business Administration
AT&T Mobility January 2010 - Present
AT&T January 2010 - Present
AT&T December 2005 - Present
ATT June 2000 - Present
Bell Wireless January 1997 - Present
ATT December 1996 - Present
Honda Sales September 1996 - Present
Skills
Wireless, Network Administration, Testing, Architecture, Technical Writing, T1, Frame Relay, Voice Mail, Telecommunications, BMC Remedy, VoIP, Switches, Network Engineering, Wireless Networking, VPN, IP, Call Center, Data Center, UMTS
Education
University of Phoenix
Bachelor of Science (BS), Business Administration and Management, General
University of Phoenix
Master of Business Administration (MBA), Business Administration and Management, General
Tangoe July 2015 - Present
Tangoe October 2014 - Present
AT&T 2007 - August 2014
AT&T Mobility 2001 - 2007
AT&T Mobility 1998 - 2000
AT&T Mobility 1997 - 1997
AT&T Mobility 1995 - 1997
AT&T Mobility 1992 - 1995
AT&T Mobility 1991 - 1991
Skills
CRM, Management, Leadership, Sales, Sales Management, Training, Strategic Planning, Team Building, Business Development, Marketing Strategy, Team Leadership, New Business Development, Customer Retention, Negotiation, Direct Sales, Solution Selling
Education
CW Post College 1986 — 1989
Bachelor's degree, Business Marketing
University of Pennsylvania - The Wharton School
Program of General Management, General Management
AT&T Mobility September 2001 - Present
Skills
Customer Experience, Customer Retention, Customer Satisfaction, Wireless, Telecommunications, Instructor-led Training, Training Delivery, Direct Sales, Performance Consulting, Sales Operations, Needs Analysis, Coaching, Sales Management, Learning Management, Team Building, Training, Employee Training, Sales Process
Education
Berkeley College 2000 — 2001
University of Phoenix
Bachelor of Arts (BA), Human Resources Management and Services
Appliance Factory Outlet August 2013 - Present
AT&T Mobility December 2007 - May 2012
Progressive Leadership Group September 2005 - May 2012
Vodafone May 2001 - May 2005
Applebee's August 1999 - May 2001
McDonald's Corporation January 1995 - August 1999
Skills
Leadership, Strategic Partnerships, Management, Start-ups, Training, Business Development, Cross-functional Team..., Recruiting, Program Management, Marketing, Organizational..., Strategic Planning, Sales, Operations Management, Project Management, Negotiation, Budgets, Integration, Retail, Mergers & Acquisitions, Sales Management, CRM, New Business Development, Team Leadership, Team Management, Team Building, Time Management, Strategy, Entrepreneurship, Contract Negotiation, Selling, Product Marketing
Education
University of Phoenix 2009 — 2010
MBA, Global Management
Sadat Academy For Management Sciences, Egypt 1989 — 1993
Bs, Business Administration
Vodafone Egypt
OMG - Osborn Management Group October 2009 - Present
AT&T Mobility June 2006 - Present
Innotrac 1999 - 2006
Skills
Customer Service, Management, Leadership, Account Management, Team Building, Program Management, Leadership Development, Team Leadership, Project Management, Entrepreneurship, Call Centers, Start-ups, Training, Social Media, New Business Development
Education
University of Phoenix 2002 — 2004
BSIT, Information Technology
PCC 1997 — 1999
AAS, Information Technology
Fanzo May 2014 - Present
Smilebox September 2007 - May 2014
AT&T Mobility February 2000 - September 2007
GTA Technologies July 1999 - September 1999
Skills
Java, Software Development, Agile Methodologies, Objective-C, Mobile Applications, Object Oriented Design, SQL, iOS development, Android Development, Eclipse, Unix, Test Driven Development, REST, CSS, JavaScript, Perl, AJAX, Spring Framework, Hibernate, ActionScript, jQuery, JUnit, Unit Testing, Spring, XCode, PostgreSQL, Subversion, Flash, Extreme Programming
Education
University of Oregon 1997 — 1999
Bachelor of Science, Computer Science
AT&T Mobility August 2012 - Present
MarketSource Inc. September 2011 - Present
Sprint September 2011 - August 2012
Sprint March 2011 - September 2011
Skills
Access, Training, Telecommunications, Sales Operations, Sales, Retail, Merchandising, Computer Hardware, Microsoft Word, Spanish, Hardware, Programming, Call Centers, Visio, Wireless, Business Analysis, Customer Retention
Education
University of Phoenix 2010 — 2014
MBA, Marketing and Business Management
Loudoun Valley Highschool 2000 — 2004
Diploma, General
AT&T Mobility October 2012 - Present
AT&T 2012 - 2015
AT&T 2012 - 2015
AT&T AdWorks January 2008 - November 2012
AT&T AdWorks 2008 - 2011
Skills
Mobile Commerce, Strategic Partnerships, Product Marketing, Product Management, Mobile Devices, Telecommunications, Cross-functional Team..., Online Advertising, Marketing Strategy, Salesforce.com, Mobile Marketing, Account Management, Advertising, Customer Retention, Digital Media
Education
University of Phoenix 2010 — 2013
Master of Business Administration (MBA), Marketing
University of Phoenix 2006 — 2010
Bachelors, Criminal Justice
AT&T Mobility March 2012 - Present
AT&T Mobility October 2006 - March 2012
AT&T Mobility March 1997 - October 2006
McCaw Cellular June 1995 - March 1997
Skills
Telecommunications, Customer Satisfaction, Wireless, Customer Service, Customer Retention, Mobile Devices, Customer Experience, Sales, Direct Sales, Vendor Management, Sales Operations, Call Centers, VoIP, Salesforce.com, Solution Selling, Cellular Communications, Account Management, Managed Services
Education
University of Phoenix
Cogent Communications March 2015 - Present
tw telecom, inc. April 2009 - February 2015
tw telecom, inc. April 2009 - August 2011
AT&T Mobility January 2007 - February 2009
CEMEX January 2005 - January 2007
Skills
Wireless, Account Management, B2B, Negotiation, Strategic Planning, Marketing, Project Management, Consulting, Public Speaking, Forecasting, MPLS, Solution Selling, New Business Development, Telecommunications, Sales Operations, Cloud Computing, Management, Contract Negotiation, Sales, Enterprise Software, Strategy, Networking, VoIP, Selling, Managed Services, Direct Sales, Customer Retention, Salesforce.com, SIP Trunking, Unified Communications, Co-location, Sales Process, Hosted Services, SaaS, Metro Ethernet, Long Distance, PRI, Ethernet, T1, Private Line, SIP, Strategic Partnerships, Data Center, Channel Partners, Telephony, IP, Professional Services, Call Centers, CRM
Education
University of Phoenix 2005 — 2008
BSBM, Business Management, Business Marketing
AT&T Mobility February 2013 - September 2013
IBB Consulting Group December 2012 - January 2013
The Harry Fox Agency March 2010 - December 2011
Vonage May 2008 - March 2010
Comcast 2002 - 2008
Comcast Business Communications 2000 - 2002
RCN 1997 - 2000
Skills
Marketing Management, Cross-functional Team..., Marketing Communications, Marketing Strategy, SEM, Online Marketing, Digital Marketing, Social Media Marketing, Telecommunications, Product Launch, Social Networking, Strategy, Strategic Partnerships, Competitive Analysis, Market Research, Start-ups, Product Marketing, Lead Generation, Leadership, Management
Education
University of Pennsylvania - The Wharton School
Bachelor, Business/Marketing
AT&T January 2009 - Present
AT&T Mobility January 2006 - January 2009
Cingular Wireless January 2000 - January 2006
Bellsouth Wireless Data January 1997 - January 2000
US Paging / Skytel January 1994 - January 1997
AT&T Bell Labs/ Bellcore January 1987 - January 1994
RCA Global Communications January 1981 - January 1986
Skills
Telecommunications, SIP, Mobile Devices, Product Management, LTE, IP, Wireless, Ethernet, 4G, VoLTE, VoIP, Cross-functional Team..., MPLS, Strategy, GSM, Wireless Networking, Cloud Computing, Product Marketing, Program Management, Network Architecture, Virtualization
Education
University of Pennsylvania - The Wharton School 2000 — 2002
EMTM - Executive Masters in Technology Management, Technology Management
Technical University of Graz 1973 — 1981
M.S.E.E., Electrical and Electronics Engineering
AT&T Mobility August 1992 - Present
AT&T Wireless 2001 - 2004
Skills
Wireless, Account Management, Sales Operations, Direct Sales, Sales Presentations, Sales Process, Sales Management, Telecommunications, B2B, Customer Retention, Customer Satisfaction, Solution Selling, Sales, Selling, Management, Retail, Mobile Devices, Product Marketing, Business Development, Cold Calling, Channel Partners, Customer Experience
Education
University of Oregon 1989 — 1991
Western Oregon University 1987 — 1989
undergrad, Management/Marketing
AT&T Mobility August 2013 - Present
AT&T Mobility November 2009 - August 2013
AT&T August 2006 - August 2009
Education
University of Phoenix 2000 — 2002
Bachelor of Applied Science (BASc), Psychology
SecureAuth Corporation January 2015 - Present
Cox Communications April 2013 - October 2014
Cox Communications March 2012 - October 2014
Cox Communications July 2011 - February 2012
Cox Communications November 2010 - July 2011
AT&T Mobility September 2007 - December 2009
Skills
Sales, Training, Salesforce.com, SFDC, Software Access Control..., Identity Management, Federated Identity..., Single Sign-On, SSO, Federated SSO, 2 Factor Authentication, 2-Factor Authentication, Customer Service, Cold Calling, Direct Sales, Sales Management, Leadership, Marketing, Sales Operations, Customer Satisfaction, Account Management, Microsoft Office, Team Building, Sales Process, Customer Retention, Social Media Marketing, Strategic Planning, Social Networking, Advertising, Team Leadership, Microsoft Excel, Retail, Market Research, Public Speaking, Event Planning, Business Development, Coaching, Management, Marketing Strategy, New Business Development, Social Media, Online Advertising, Online Marketing, Time Management, Firearms, Firearm Instruction
Education
University of Phoenix 2005 — 2007
B.S., Business Management
Retired and helping others in need January 2015 - Present
AT&T Mobility March 2010 - Present
Spyders October 2009 - May 2010
Nortel June 2004 - May 2008
Nortel March 2002 - June 2004
Skills
Telecommunications, UMTS, Switches, Project Management, Wireless, Wireless Networking, Cellular Communications, Optical Fiber, IP, 3G, Management, Integration, LTE, Network Design, VoIP, SIP, GSM, SDH, CDMA, Ethernet, System Deployment, Computer Network..., WCDMA, Broadband, 2G, DWDM, 4G, Fiber Optics, Customer Oriented, Customer Satisfaction, Goal Oriented, Microwave, Mobile Communications, Networking
Education
University of Ottawa 1971 — 1977
Bachelor of apllied Science Electrical Engineering, Telecom
AT&T Mobility June 2005 - Present
AT&T Mobility January 2005 - Present
AT&T June 2004 - Present
Cingular Wireless June 2004 - June 2005
Cingular Wireless May 2004 - January 2005
AT&T January 2001 - January 2003
AT&T January 2001 - January 2003
AT&T January 1999 - January 2001
AT&T January 1999 - January 2001
AT&T January 1998 - January 1999
Skills
Account Management, Quality Management, Wireless, Customer Relations, Customer Service, Product Marketing, Billing, Telecommunications, Sales Management, Call Center, Contract Negotiations, Vendor Management, Process Improvement, Customer Satisfaction, Team Building, Product Management, Customer Retention, Contract Negotiation, Problem Solving, New Business Development, Negotiation, B2B, Consultative Selling, Strategic Planning, Cross-functional Team..., Team Leadership, Six Sigma, Six Sigma Green Belt, Leadership, Strategy, Management, Advertising, Selling, Call Centers, Sales, Project Management, Program Management, Marketing, Customer Experience, Sales Operations, CRM
Education
University of Phoenix 2004 — 2007
B.S, Business Management, 3.5
University of Phoenix 2004 — 2007
Bachelor of Science (B.S.), Business Management
Valdosta State University 1985 — 1987
Business, Marketing
Kaplan University July 2015 - Present
Kaplan University June 2014 - July 2015
Kaplan University October 2011 - June 2014
AT&T Mobility January 2006 - March 2010
Skills
Management, Change Management, Leadership, Call Centers, Employee Training, Customer Service, Quality Assurance, Coaching, Employee Learning &..., Team Building, Performance Management, Performance Improvement, Microsoft Office, Payroll, Testing, Regression Testing, Quality Center, Software Quality..., Test Automation, Test Planning, User Acceptance Testing
Education
University of Phoenix
Bachelor’s Degree, Information Technology, 3.76
Apple 2011 - Present
Hewlett-Packard January 2009 - January 2011
EWG Inc. 2008 - 2009
AT&T Mobility 2004 - 2008
Verizon Wireless 2001 - 2004
Sprint 1998 - 2001
Skills
Leadership, Management, Solution Selling, Sales, Program Management, Forecasting, Retail, Wireless, Telecommunications, Account Management, Sales Management, Product Management, Mobile Devices, Strategy, Customer Experience, Competitive Analysis, Team Leadership, Salesforce.com, Team Building, Training, Customer Service, Coaching, Business Planning, Business Strategy, Recruiting
Education
University of Phoenix
AT&T Mobility March 2013 - Present
AT&T Mobility May 1999 - Present
AT&T Mobility August 2007 - November 2009
AT&T Mobility March 2005 - May 2007
Skills
Cellular Communications, Telecommunications, Mobile Devices, GSM, CDMA, IP, 3G, RF, Microwave, Mobile Technology, Communications Audits, Cross-functional Team..., WiMAX, Product Management, Wireless Networking, Edge, M2M, VoIP, GPRS, Product Development, Wireless
Education
University of Phoenix 2002 — 2005
BS, Marketing
University of Utah 1995 — 1997
Mechanical Engineering
Walmart January 2013 - Present
AT&T Mobility May 2012 - January 2013
AT&T Mobility April 2005 - May 2012
AT&T Wireless / Cingular September 1999 - April 2005
Skills
Wireless, HSPA, LTE, Telecommunications, Wireless Networking, Mobile, Enterprise Mobility, Mobile Device Management, Network Engineering, VoIP, Direct Sales, 3G, Mobile Communications, GPRS, CDMA, UMTS, RF, Mobile Technology, MPLS, Solution Selling, GSM, M2M, Computer Network..., Cellular Communications, WiMAX, SS7, TDMA, Sales Process, Edge, RF Engineering, 4G, EVDO, Cross-functional Team..., Mobile Devices, HSDPA, RAN
Education
University of Phoenix 2001 — 2003
Master of Business Administration (M.B.A.)
University of Utah 1994 — 1998
Bachelor of Science (BS)
University of Utah 1996 — 1997
Bachelor of Science (BS)
AT&T Mobility September 2013 - October 2014
AT&T Mobility November 2012 - September 2013
Uplift Education October 2007 - June 2010
Genuity Solutions June 1999 - January 2002
United Medicorp, Inc. May 1998 - May 1999
Physician Reliance Network, Inc. September 1993 - January 1998
Skills
Employee Relations, Benefits Administration, Human Resources, Onboarding, Recruiting, Employee Benefits, Payroll, Personnel Management, Management, Staff Retention, HRIS, Talent Acquisition, Performance Management, New Hire Orientations, FMLA, Organizational...
Education
University of Phoenix 2008 — 2010
Business
AT&T Mobility August 2008 - Present
AT&T Mobility August 2008 - Present
G & G Dance Studio January 2001 - Present
G & G Dance Studio September 2000 - Present
PetSmart August 2006 - August 2008
PetSmart Inc June 2006 - August 2008
Olmstead Recreational Board June 2004 - August 2006
Skills
Facebook, Customer Service, Networking, Troubleshooting, Customer Satisfaction, Microsoft Excel, Microsoft Word, Time Management, Training, Microsoft Office, Computer Hardware, Windows, Data Entry, Windows 7, Outlook, Technical Support, Android Operating System, Power Point, Windows Movie Maker
Education
University of Phoenix 2008 — 2010
Bachelor of Science, Information Technology
University of PhoenixOnline Campus 2007 — 2010
Bachelor of Science, Information Technology
Wisconsin Lutheran Child & FamilyServices March 2012 - Present
Clare Bridge of Brookfield December 2010 - February 2012
AT&T Mobility June 2008 - February 2009
AT&T Business Solutions August 2006 - May 2008
AT&T Business Solutions April 2003 - July 2006
SBC Business Solutions April 2001 - March 2003
SBC Services - Consumer Operations July 2000 - October 2001
Skills
Cross-functional Team..., Program Management, Leadership, Project Management, Business Analysis, Management, Business Intelligence, Software Documentation, Project Planning, Budgets, Marketing, Sales, Customer Satisfaction, Life Enrichment...
Education
Bachelor of Scence UW-Madison
University of Oxford
Certification
Various Corporations January 2000 - September 2015
Razorfish April 2013 - May 2013
Cognizant Technology Solutions November 2012 - January 2013
Booz Allen Hamilton November 2011 - May 2012
AT&T Mobility November 2010 - July 2011
Freelance / Contractor February 2009 - July 2010
Nationwide Insurance November 2009 - January 2010
Handango September 2008 - November 2008
Sabre / Travelocity October 2007 - July 2008
EDS Group July 2006 - June 2007
Education
University of Pennsylvania
AT&T Mobility Manager, FinanceMCIAugust 1994 - August 1998
Education
University of Pennsylvania - The Wharton School 1991 — 1992
MBA
University of Rochester 1986 — 1990
B.A., Economics
Edgemont 1982 — 1986
AT&T December 2009 - Present
AT&T Mobility September 2008 - December 2009
Wal-Mart February 2002 - September 2008
Skills
Customer Service, Customer Satisfaction, Call Center, Retail, Customer Experience, Sales, Inventory Management, Telecommunications, Vendor Management, Team Leadership, Microsoft Office, Team Building, Microsoft Excel, Retail Sales, Sales Management, Call Centers, Operations Management, Training, Customer Retention, Management
Education
University of Phoenix 2012 — 2013
Masters, Adult Education and Training, 4.0
School name: 1999 — 2001
Bachelor of Science (BS) Natural Sciences with Chemistry, Missouri Western State College
Capella University
Doctor of Philosophy (Ph.D.), Instructional Design for Online Learning
Symantec April 2015 - Present
Symantec July 2014 - Present
Symantec September 2013 - Present
University of Oregon September 2011 - August 2013
AT&T Mobility May 2008 - June 2011
Nordstrom September 2006 - May 2008
Skills
Sales, Strategy, Customer Satisfaction, Enterprise Software, Teamwork, Business Planning, Training, Solution Selling, Management, Customer Service, Retail, Visual Merchandising, Building Relationships, Team Leadership, Merchandising, Strategic Partnerships, Process Improvement, Virtualization, Retail Sales, Project Management, Information Security, Market Research, Inventory Management, Public Relations, Sales Management, Customer Experience, High Availability, Data Center, DLP, CRM, Salesforce.com
Education
University of Oregon
Bachelor of Science, Applied Economics, Business and Society
Recreational Solutions Group December 2013 - Present
PrimeLending September 2013 - December 2013
UniFirst Corporation July 2012 - August 2013
Verizon Wireless May 2009 - January 2012
AT&T Mobility August 2009 - May 2010
Verizon Wireless April 2005 - August 2008
Skills
Sales Presentations, Customer Retention, Direct Sales, Cold Calling, Sales, B2B, Management, Sales Operations, Customer Service, Sales Management, Salesforce.com, Account Management, Customer Satisfaction, New Business Development, Lead Generation, Team Building, Sales Process, Training, Team Leadership
Education
University of Phoenix 2011 — 2016
Business and Personal/Financial Services Marketing Operations
Notre Dame high school 1998 — 2001
AT&T Mobility May 2006 - Present
Education
University of Phoenix
currently attending, Business
AT&T Mobility 2010 - Present
Various Wireless Companies 2000 - 2010
Skills
Sales, Wireless
Education
University of Phoenix 2009 — 2010
Associates, Buisness
Progressive Insurance January 2015 - Present
ASix Designs LLC June 2010 - Present
AT&T Mobility August 2013 - January 2015
New York Life Insurance Company June 2011 - December 2012
One Touch Direct May 2010 - June 2011
Skills
Customer Service, Microsoft Office, Medical Education, Medical Terminology, Social Media, Facebook, Data Entry, Telephone Skills, Retail, Cpr Certified, Sales, Insurance, Outlook, PowerPoint, Teamwork, Microsoft Word, Critical Thinking, Microsoft Excel, Social Networking, Time Management, Cashiering, Leadership, OS X, Customer Satisfaction, Mac, Adobe Acrobat, Windows, Photoshop, Call Centers, Fax, Management, Spanish, Marketing Communications, Customer Experience, People Skills, Team Leadership, Marketing, Advertising, Direct Sales, Telecommunications, Retail Sales, Inventory Management, Mobile Devices, Wireless, Adobe Creative Suite, Creative Direction, Graphic Design, Team Building, Training, Public Speaking
Education
Felix Varela Senior High Shool 2003 — 2007
High School, High School Diploma
University of Phoenix
Bachelor's degree, Business Administration and Management, General
AT&T Mobility October 2013 - Present
AT&T August 2011 - October 2013
Skills
Telecommunications, GSM, MPLS, Wireless, Vendor Management, VoIP, Program Management, LTE, Management, Contract Negotiation
Education
University of Phoenix 2010 — 2011
MBA, Business Administration and Management, General
AT&T Mobility 2004 - 2008
Education
University of Phoenix 2010 — 2012
Information Technology
AT&T Mobility April 2014 - Present
AT&T Mobility October 2011 - March 2014
JP Morgan Chase April 2011 - October 2011
Sport Chalet November 2007 - May 2011
Skills
Customer Retention, Sales Management, Customer Service, Customer Experience, Retail, Sales Operations, Customer Satisfaction, Account Management, Sales, Inventory Management, Team Leadership, Direct Sales
Education
University of Phoenix 2010 — 2012
BS, Management
Whittier College 2004 — 2007
Global Business Management
PMD Promotion May 2007 - Present
AT&T Mobility January 2000 - May 2007
Education
University of Oregon
Bachelor of Science, Political Science
Harbortouch January 2012 - Present
AT&T Mobility October 2010 - December 2011
Skills
Wireless, Telecommunications, Call Center, Customer Satisfaction, Troubleshooting, Networking, Direct Sales, VoIP, Customer Retention, Technical Support, Customer Service, Team Leadership, Account Management, Solution Selling
Education
University of Phoenix 2009 — 2014
Associates, Social Work
AT&T Inc June 2009 - Present
AT&T Mobility August 2007 - June 2009
AT&T Mobility January 2006 - August 2007
AT&T Wireless March 2003 - January 2006
AT&T Wireless February 2002 - March 2003
Citicapital Commercial Corp January 1996 - January 2001
Skills
Financial Risk, Wireless, Telecommunications, VoIP, IP, Managed Services, MPLS, Analysis, Call Centers, Telephony, Avaya, Frame Relay, Cellular Communications, Energy, Process Improvement, Essbase, Financial Modeling, Financial Analysis, Risk Management, Ad Hoc Reporting, Business Analysis, Sales Compensation, 4G, Sarbanes-Oxley Act, Commercial Insurance, Unified Communications, Customer Lifecycle..., RFP, Executive Reporting
Education
University of Phoenix 2006 — 2007
MBA, Risk Management, 3.0
Universit of Phoenix 2003 — 2006
Bachelor of Arts (B.A.), Accounting and Finance, 3.0
Wingfoot July 2011 - Present
AT&T Mobility November 2010 - March 2011
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Social Media, Customer Satisfaction, Teamwork, Inventory Management, Data Entry, Sales
Education
University of Phoenix 2004 — 2007
Bachelor of Science (BS), Business Management and Marketing
AT&T Mobility
Skills
Data Entry, Invoicing, Microsoft Office, Management, Administrative..., Customer Service, Outlook, Project Management, Budgets, Telecommunications
Education
University of Phoenix 2007 — 2014
Master of Business Administration (MBA), Business Administration, Management and Operations
Citi 2013 - Present
BLOCS, LLC May 2007 - December 2012
AT&T Mobility 2000 - 2007
Aquagenix Land & Water Technologies March 1996 - December 1999
Bradlees Inc June 1993 - February 1996
Kaybee Toy Store June 1990 - June 1993
Skills
Maximizer, PeopleSoft, Horizon, Care Management, Adobe Creative Suite, OPUS, Mas 90, Intranet, My Time, Healthcare Management, Strategic Planning, Leadership, Team Management, Customer Service, Management, Human Resources
Education
University of Phoenix 2008 — 2010
Masters, Business Administration
University of Phoenix 2005 — 2010
Bachelor's of Science, Management
Westchester Business College 1989 — 1991
Associate, Accounting and Business Management
De Sousa's Designs Inc., DBA - De Sousa's Interiors January 2010 - Present
De Sousa's Furniture Restoring Inc. February 2005 - Present
AT&T Mobility July 1998 - February 2005
De Sousa's Furniture Restoring Inc. June 1994 - July 1998
Education
Delta High School
University of Phoenix
AT&T October 2011 - Present
AT&T Mobility 2011 - 2012
Center for Outpatient Surgery Whittier November 2008 - February 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Typing, Marketing Communications, Telecommunications, Customer Service, Customer Satisfaction, Office Administration, Clerical Skills
Education
University of Phoenix 2012 — 2012
In progress, Business Administration and Management, General
AT&T Mobility
Education
University of Phoenix 2009 — 2013
Master of Business Administration (MBA)
Tommy White Supply Co Inc October 2014 - May 2015
AT&T Mobility March 2005 - August 2013
Skills
Microsoft Office, Microsoft Excel, Filing, Customer Service, Microsoft Word, PowerPoint, Management, Leadership, Teamwork, Team Leadership, Sales, Research, Accounts Receivable, Invoicing, English
Education
University of Phoenix 2013 — 2015
Associate's degree, Accounting, GPA 3.26
Robert E. Lee High School 1996 — 1999
High School Dipolma
AT&T Mobility March 2014 - Present
Best Buy September 2011 - April 2014
Abercrombie & Fitch August 2005 - September 2011
Skills
Customer Experience, Customer Service, Communication, Coaching, Employee Training, Management, Sales Management, Sales, Team Building, Team Leadership, Organization Skills, Customer Retention, Escalation Resolution, Loss Prevention, Critical Thinking, Accountability, Relationship Building, Driving Results, Business Planning
Education
University of Oregon
Sociology