AT&T Solutions Customer Care

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AT&T Solutions Customer Care Employees

Employee
Years
Job
Industry
Liz Milo Liz Milo Jacksonville, Florida Area Details
Liz Milo's AT&T Solutions Customer Care Experience February 1997 - April 1997
Job Director Communications
Industry Outsourcing/Offshoring
Experience
Convergys  October 2010 - March 2013
Convergys  February 2000 - September 2010
Motivationery   April 1997 - January 2000
AT&T Solutions Customer Care   February 1997 - April 1997
AT&T American Transtech  October 1993 - February 1997

Skills
Employee Engagement, Talent Management, Internal Communications, Leadership, Mentoring, Communication Training, Crisis Communications, Public Relations, Corporate Communications, Strategic Communications, Marketing Communications, Media Relations, Reputation Management, Program Management, Strategy, Newsletters, Strategic Planning, Employee Relations, Business Development, CRM, Change Management, Editing, BPO, Outsourcing, Call Centers, Cross-functional Team..., Management, Project Management, Vendor Management, Leadership Development, Team Leadership, Lead Generation, Market Research, Content Management, Team Management, Customer Experience, Workforce Management, Team Building, Call Center Development, Inbound Marketing, Operations Management, Thought Leadership, Social Media, Coaching, Project Planning, Customer Retention, Performance Management, Content Development, Consulting, Training

Education
University of Richmond   1979 — 1982
BA, Political Science

Cindy Whitacre Cindy Whitacre Jacksonville, Florida Area Details
Cindy Whitacre's AT&T Solutions Customer Care Experience 1997 - 1999
Job Sr. Operations Manager at FIS
Industry Information Technology and Services
Experience
FIS  September 2014 - Present
Fidelity National Information Services  February 2014 - September 2014
Convergys  May 2004 - January 2014
Convergys  June 1999 - May 2004
AT&T Solutions Customer Care   1997 - 1999
AT&T American Transtech  1995 - 1997
AT&T American Transtech  1992 - 1995
AT&T American Transtech  1989 - 1992

Skills
Process Improvement, Quality Management, Quality, Operations Management, Call Center, Quality Assurance, Six Sigma, Continuous Improvement, Customer Satisfaction, Performance Management, Change Management, Process Management, Process Engineering, Coaching, Business Process..., Problem Solving, Customer Service, Team Building, Customer Relations, Program Management, People Management, Strategic Planning, Root Cause Analysis, Data Analysis, Vendor Management, Mentoring, BPO, Team Leadership, Outsourcing, Documentation, Performance Improvement, Metrics, Supervisory Skills, Business Analysis, Analysis, Customer Experience, Cross-functional Team..., Telecommunications, TQM, Compliance, Employee Relations, Planning, Operational Excellence, Call Centers, COPC, Service Delivery, Transition Management, CRM, Training, Software Documentation

Education
University of Florida   1982 — 1986
Bachelor of Science (B.S.), Advertising

Bob Saulsbury Bob Saulsbury Greater Nashville Area Details
Bob Saulsbury's AT&T Solutions Customer Care Experience September 1990 - August 1997
Job Senior Application Engineer at HealthTrust Purchasing Group
Industry Health, Wellness and Fitness
Experience
HealthTrust Purchasing Group  November 2011 - Present
Healthways  December 2004 - December 2011
Robert Half Technology  March 2004 - December 2004
Affiliated Computer Services, State Healthcare Division   July 2002 - February 2004
Nations Bank/Bank of America  April 1998 - May 2002
AT&T Universal Card  August 1997 - April 1998
AT&T Solutions Customer Care   September 1990 - August 1997
Blue Cross/Blue Shield of Florida   April 1990 - August 1990
Barnett Computing Company   January 1985 - March 1990

Education
Middle Tennessee State University
B.B.A., Marketing/ Economics & Finance

Nashville State Technical Institute
A.S., Business Data Processing Technology

Donald Windham Donald Windham Jacksonville, Florida Area Details
Donald Windham's AT&T Solutions Customer Care Experience 1994 - 1996
Job Director, Project and Supplier Management at Adecco Staffing, USA
Industry Outsourcing/Offshoring
Experience
Adecco Staffing, USA  2014 - Present
Convergys  2000 - 2013
Convergys  1997 - 2000
AT&T Solutions Customer Care   1994 - 1996
AT&T Solutions Customer Care   1990 - 1994
AT&T American Transtech  1986 - January 1990

Skills
BPO, Call Centers, Solution Development, Sales Operations, Operations Management, Process Improvement, Performance Management, Vendor Management, Contact Centers, Call Center, Contact Center..., Outsourcing, Offshoring, SaaS, Service Delivery, Solution Architecture, Sla, CRM, Customer Satisfaction, Customer Experience, Workforce Management, Business Analysis, Program Management, Telecommunications, Strategic Planning, Professional Services, Inbound Marketing, Business Development, Requirements Analysis, Client Development, Value Propositions, Proposal Writing, P&L Management, Communication, Staff Development, Pre-sales, Change Management, Analytics, Business Process, Leadership, Management, Team Building, Analysis, Call Center Development, Team Management, Customer Retention, Transition Management, Executive Management, RFP, Business Transformation

Education
Florida State University   1980 — 1984
BS

Ivonne Pineres, PMP Ivonne Pineres, PMP Greater Atlanta Area Details
Ivonne Pineres, PMP's AT&T Solutions Customer Care Experience October 1995 - November 1997
Job IT Project Manager (PMP)
Industry Telecommunications
Experience
Verizon Wireless  January 2009 - Present
Alltel Wireless  January 2004 - January 2009
Alltel Wireless  September 1999 - January 2004
Alltel Wireless  November 1997 - September 1999
AT&T Solutions Customer Care   October 1995 - November 1997
AT&T Solutions Customer Care   January 1995 - October 1995
AT&T Solutions Customer Care   March 1993 - January 1995
American Transtech through Talent Tree   January 1990 - January 1993

Skills
SDLC, Vendor Management, MS Project, Integration, Project Management

Education
Strayer University-Georgia   2011 — 2013
Master of Business Administration (M.B.A.), Concentration in Information Systems Management

Six Sigma
Six Sigma Green Belt Professional (CSSGB)

Project Management Institute
PMP - Project Management Professional

DeVry University
Bachelor's of Science, Technical Management with a Business Information Systems Concentration

ESI International / The George Washington University
Associate's Certificate in Project Management

Florida Community College at Jacksonville
Associate in Arts

Chris Prangley Chris Prangley Jacksonville, Florida Area Details
Chris Prangley's AT&T Solutions Customer Care Experience 1996 - 1998
Job Director Retail
Industry Retail
Experience
Convergys Corp  July 2004 - Present
Convergys  2004 - Present
AT&T Solutions  1998 - 2004
AT&T Solutions Customer Care   1996 - 1998
AT&T Universal Card  1989 - 1996
AT&T Universal Card Services  1988 - 1996

Education
Nova Southeastern University
BS Management

Melinda Merrell Melinda Merrell Greater Seattle Area Details
Melinda Merrell's AT&T Solutions Customer Care Experience 1996 - 1998
Job VP Admin & Finance at Renton Technical College
Industry Higher Education
Experience
Renton Technical College  August 2009 - Present
Renton Technical College  September 2001 - August 2009
Washington Mutual  1998 - 2001
At&t solutions customer care   1996 - 1998
Coopers & Lybrand Consulting  1994 - 1996

Skills
Higher Education, Accounting, Budgets, Financial Analysis, Microsoft Office, Project Planning, Adult Education, Leadership, Public Speaking, Microsoft Excel, Access, Team Building, Strategic Planning, Nonprofits, Training, Research, Program Management, Policy, Teaching, Financial Reporting

Education
University of North Florida   1992 — 1994
BBA, Accounting

University of Hawaii at Manoa   1989 — 1992
Accounting

Renton high school

Craig Hiler Craig Hiler Jacksonville, Florida Area Details
Craig Hiler's AT&T Solutions Customer Care Experience September 1995 - March 1997
Job Senior IT Manager at Convergys Corporation
Industry Information Technology and Services
Experience
Convergys  April 2009 - August 2011
Convergys  March 2007 - April 2009
Convergys  April 2005 - March 2007
Convergys  March 1997 - April 2005
AT&T Solutions Customer Care   September 1995 - March 1997

Skills
Service Delivery, BPO, Outsourcing, Disaster Recovery, Incident Management, Firewalls, PMO, Project Management, Vendor Management, SDLC, Routers, Change Management, ITIL, Networking, Switches, Call Centers, Sla, Integration, Business Process, IT Strategy, PMP, IT Service Management, IT Management, Telecommunications, Business Process..., Offshoring, Data Center, Pre-sales

Education
University of Phoenix   2003 — 2007
Bachelors, Management

Cisco Systems   2004 — 2004
CCNA, Cisco Routing and Switching

Bethel High School

Sandalwood

Natasha Ennis Natasha Ennis Harvest, Alabama Details
Natasha Ennis's AT&T Solutions Customer Care Experience August 1995 - October 1997
Job Paralegal Student
Industry Retail
Experience
Calhoun Community College  Receiving SpecialistBooks A MillionJuly 2007 - June 2013
Island Eye Center   November 1999 - July 2003
Convergys  October 1997 - October 1999
AT&T Solutions Customer Care   August 1995 - October 1997

Education
University of Guam   2000 — 2003

Middleburg High School   1990 — 1992
Education/Theater