AT&T Universal Card
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AT&T Universal Card Employees
SAS November 2007 - Present
Harte-Hanks Direct Marketing January 2003 - October 2007
SAS February 2002 - January 2003
PSCU Financial Services April 2000 - February 2002
SunTrust BankCard June 1999 - March 2000
AT&T Universal Card April 1997 - May 1999
Skills
Analytics, Business Intelligence, Database Marketing, SAS, SAS programming, Business Analytics, Data Mining, Strategy, Analysis, CRM, Enterprise Software, Predictive Analytics, SaaS, Data Warehousing, Management
Education
University of North Florida - College of Business Administration 1995 — 1996
MBA, Business, Management, Marketing, and Related Support Services, 4.0
Valdosta State University 1976 — 1981
BBA, Accounting
American Express September 2013 - Present
Cruise Planners October 2010 - Present
Books Are Fun 1999 - 2012
AT&T Universal Card 1996 - 1999
Skills
Microsoft Office, Hands-on leader, Customer-focused Service, Sales, Logistics, Client-focused, Conflict Resolution, Problem Solving, Team-oriented, Manage Client..., Manageability, Teach Others, Profit Analysis, Independence, Strategic Planning, Marketing, Operations Management, Customer Service, Account Management
Education
University of Phoenix 1993 — 1996
Bachelor of Arts (B.A.), Business Administration and Management, General
Fossil Group, Inc. December 2013 - Present
American Airlines 2011 - December 2013
American Airlines 2007 - 2011
American Airlines 2001 - 2007
The Associates September 1999 - July 2000
Citibank May 1998 - August 1999
AT&T Universal Card February 1996 - May 1998
Skills
User Experience, Interaction Design, User Interface Design, Brand Development, Brand, Visual Identity Design, Usability Testing, User-centered Design, Information Architecture, Usability, User Experience Design, Wire Framing, Wireframes, User Interface, Dreamweaver, Agile Methodologies, Creative Direction, CSS, Mobile Applications, Branding & Identity, Front-end, Digital Strategy, Web Analytics, Information Design, Corporate Branding, Brand Management, Interactive Marketing, Content Strategy, E-commerce, Web Design, SEO, Google Analytics, Brand Architecture, Interactive Advertising, Mobile Internet, Content Management
Education
Flagler College 1988 — 1992
BS, English
Flagler College 1988 — 1992
BS of English, Digital Design
TransUnion 2010 - 2012
HSBC 2010 - 2010
HSBC 2008 - 2010
HSBC 2005 - 2008
HSBC 2003 - 2005
Household Credit Services 1996 - 2003
AT&T Universal Card 1994 - 1996
McKenney's, Inc. 1989 - 1992
Skills
Leadership, P&L Optimization, Strategic Partnerships, Business Strategy, Program Management, Strategic Planning, Opportunity..., Team Leadership, Negotiation, Mergers & Acquisitions..., Credit Cards, Payments, Joint Ventures, Post Merger Integration, Direct Marketing, Opportunity Evaluation
Education
University of Virginia - Darden Graduate School of Business Administration 1992 — 1994
MBA
Georgia Institute of Technology 1984 — 1989
Bachelors, Mechanical Engineering
Sensational Staffing April 2014 - Present
Next Medical Staffing October 2012 - March 2014
Redline Recovery Services, LLC / ULQ, LLC February 2008 - August 2012
DirectBuy Atlanta NE July 2007 - February 2008
Franzen and Salzano, P.C. July 2006 - July 2007
Attain Mortgage September 2005 - July 2006
Century Mortgage Company August 2002 - August 2005
NCO Financial Systems August 1999 - August 2002
Equifax March 1998 - July 1999
AT&T Universal Card November 1993 - February 1998
Skills
Customer Relations, Customer Service, Compliance, Call Center, Coaching, Employee Relations, Human Resources, Talent Acquisition, Recruiting, Benefits Administration, Team Leadership, Workforce Management, Onboarding, Employee Benefits, Performance Management, Microsoft Excel, New Hire Orientations, HRIS, Management, Temporary Staffing, Process Improvement, Microsoft Office, Job Descriptions, Payroll, Training, Employee Recognition, Talent Management, Attendance Management, Background Checks, Organizational..., Kronos, Credit, Interviewing Skills, Cold Calling, Applicant Tracking..., Employee Handbooks, Call Centers, PeopleSoft, Employee Engagement, Team Building, Leadership, Temporary Placement, FMLA, Job Fairs, Taleo, Ceridian, Interviews, Staffing Services
Education
University of North Florida 1994 — 1994
The University of Georgia 1990 — 1993
West Rome High School
Driver for Lyft and Uber! July 2014 - Present
Anna's Beauty Services March 2011 - Present
FedEx Office November 2011 - February 2014
EBAY INC February 1999 - July 2010
Cosmetologist January 1987 - January 2001
Att Universal Card March 1993 - December 1998
Skills
Strong client relations, Excellent communication..., MS Windows proficient, Marketing, E-commerce, Social Media, Customer Retention, Sales Management, Online Advertising, Salesforce.com, Account Management, Social Media Marketing, Web Marketing, Microsoft Office, Analytics, Microsoft Excel, Training, PowerPoint, Call Centers, Business Development, Online Marketing, SEM, CRM, SEO, Strategic Planning, Leadership, Cross-functional Team..., Time Management, Email Marketing, Social Networking, Advertising, Marketing Strategy, Direct Sales, Web Analytics, Start-ups, Entrepreneurship, Facebook, Lead Generation, Marketing Communications, Teamwork, Team Building, Inventory Management, WordPress, Team Leadership, Coaching, Strategic Partnerships, Small Business, B2B, PPC, Public Relations
Education
Mandalyn Academy, Skin and Body Care Institute 1999 — 2010
Master Esthetician, Esthetics
Von Curtis Academy of Hair 1986 — 1987
Cosmetologist, Beauty
Brigham Young University 1978 — 1980
General Studies
Brandon High School 1975 — 1978
High School Diploma, General Studies
Self-employed December 2008 - Present
AT&T Universal Card July 1990 - August 1994
US Census 1990 January 1989 - June 1990
AVCO Finance August 1980 - September 1987
SCM Organics December 1973 - April 1980
Skills
Finance,Human Resources, Credit, Employee Training, Entrepreneurship, E-commerce, Strategy, Marketing, CRM, Small Business, Analytics, New Business Development, Business Planning, Management, Recruiting, Human Resources, Business Development, Coaching, Training, Social Media, Leadership, Customer Service, Team Building, Public Speaking, Social Networking
Education
Knoxville College 1969 — 1974
Bachelor's Degree, Mathematical Statistics and Probability
Matthew W Gilbert Jacksonville Fl 1965 — 1969
HS Diploma, Everything !!!!
NICE Systems March 2015 - Present
Argus Health Systems April 2012 - March 2015
ROS Technology Services, Inc August 2011 - April 2012
RadioShack September 2010 - December 2011
Best Buy October 2009 - September 2010
NICE Systems (IEX Corporation) March 1996 - September 2009
AT&T Universal Card January 1994 - March 1996
Skills
Work Force and Data..., Data Analysis, Workflow assessment, On/Off Site Support, Test Plans and Standards, User Documentation, Quality Assurance..., Functionality/Performanc..., TSO, Automated Test Tools, Microsoft Office, SQL, Quality Assurance, Testing, Test Planning, Workforce Management, Contact Center..., Management, Program Management, Troubleshooting, Networking, SDLC, Analysis, Requirements Analysis, Vendor Management, Unix, Agile Methodologies, Databases, Business Analysis, Telecommunications, Business Process, Test Systems
Education
Tusculum College 1983 — 1987
Bachelor of Science, Computer Science
Kurkor Kennels February 2012 - Present
Southport Curios January 1996 - Present
Clearwater.org January 1975 - Present
AT&T Universal Card March 1994 - May 1998
Yellow Roadway Corporation (YRC) October 1986 - May 1992
Roadway Express November 1982 - May 1992
Skills
Oilfield Survey, Oil Exploration, Heavy Equipment, Training, Customer Service, Microsoft Office, Public Speaking, Process Scheduler, Management, First Aid, Microsoft Word, Microsoft Excel, Research, Inventory Management, PowerPoint, Time Management, Data Entry, Marketing, Sales, Teamwork, Non-linear Editing, Organization, Food Safety
Education
New York University 1979 — 1983
BA, Architecural Design
University of Alaska Anchorage 1976 — 1978
Bachelor of Science (B.S.), Oilfield Technology
The Haskell Company April 2005 - Present
EMG April 1997 - April 2000
AT&T Universal Card 1990 - 1995
Skills
Word, Excel, LEED AP, Sustainability, Microsoft Office
Education
University of Illinois at Chicago 1973 — 1978
Bachelor of Architecture in Design
QuinStreet January 2014 - Present
Connextions November 2013 - January 2014
Bank of America May 2011 - September 2013
US Department of Homeland Security - FEMA March 2010 - May 2011
Liberty Mutual Group June 1998 - March 2010
Saint Leo University 2003 - 2008
Saint Leo University 2003 - 2008
AT&T Universal Card 1992 - 1998
Skills
Workforce Management, Call Center, Process Improvement, Problem Solving, Excel, Social Networking, Customer Experience, Project Management, Leadership, Access, Contact Centers, Microsoft Excel, Analysis, Training, Business Analysis, SharePoint, Customer Satisfaction, Operations Management, Coaching, Performance Management, Vendor Management, Team Leadership, Business Process..., Team Building, Customer Service, Process Scheduler, Avaya, Change Management, Call Centers, Outsourcing, Cross-functional Team..., Management, Telecommunications, Program Management, Human Resources, Insurance, Call Center Development, Forecasting, Networking, CRM, Strategy, Customer Retention, Data Analysis, Time Management, Quality Assurance, Capacity Planning, Sales, Employee Training, BPO, Recruiting
Education
Saint Leo University 2006 — 2008
Master of Science, Criminal Justice
Saint Leo University 2003 — 2006
Bachelor of Arts, Criminal Justice
Arkansas State University 1978 — 1983
Social Work
Capital One February 2012 - Present
Capital One June 2010 - February 2012
Capital One November 2004 - June 2010
Capital One January 2000 - November 2004
Capital One January 1998 - December 2000
Capital One April 1995 - December 1997
AT&T Universal Card 1991 - 1995
Skills
Budgets, Business Process..., Change Management, Credit Cards, Customer Satisfaction, Customer Service, Electronic Payments, Enterprise Software, Financial Services, Leadership, Management, Mergers & Acquisitions, Operations Management, Outsourcing, Payments, Process Improvement, Procurement, Product Management, Program Management, Risk Management, Strategic Planning, Relationship Management, Team Building, Vendor Management, Strategy, Supply Chain Management
Education
Auburn University 1982 — 1987
Bachelor of Science
Independent Contractor June 2011 - Present
Self-Employed November 2009 - June 2011
Florida Department of Revenue May 1997 - November 2009
Florida Department of Labor January 1994 - May 1997
Internal Revenue Service May 1991 - June 1993
ATT Universal Card January 1990 - October 1991
Internal Revenue Service August 1987 - January 1990
Michelin & Company Investment Banker January 1986 - April 1987
Skills
Health Insurance, state sales tax, tax negotation, expense review, fixed asset review, tax return review, federal taxes, Florida unemployment..., Florida ad valorem tax, Florida Communication..., Statistical Sampling, Auditing, Financial Analysis, Tax Preparation, Teamwork, TQM, SAP, Teaching, Tax, Excel, Word, Social Networking, Collections, Cold Calling, Business Analysis, Contract Review, Problem Solving, Financial Reporting, Negotiation, Payroll, Microsoft Excel, Team Building, Microsoft Word, Strategic Planning, Sales, Contract Negotiation, General Ledger, Financial Accounting, Internal Audit, Financial Statements
Education
Florida Atlantic University 1984 — 1987
BA, Accounting/Computers
Florida Community College at Jacksonville 1982 — 1984
AA, Accounting / Computer
Warner Robins High School 1979 — 1981
Diploma, College Prep/ Electronics
Employment Opportunities November 2000 - Present
Southport Curios April 1992 - Present
AT&T Universal Card April 1994 - September 2001
Education
NYU 1981 — 1984
Film
State Farm, Nate Blanchard Agency September 2012 - Present
Advanced Benefits and Bowen Group May 2011 - October 2012
Melaleuca:The Wellness Company August 2007 - February 2011
Melaleuca Inc. August 2005 - September 2007
Melaleuca Inc. May 2001 - August 2005
Melaleuca Inc. November 2000 - May 2001
Melaleuca Inc. May 2000 - November 2000
Xerox February 1998 - May 2000
AT&T Universal Card August 1996 - February 1998
Skills
Social Media Marketing, Public Speaking, New Business Development, Leadership, Marketing Strategy, Account Management, Direct Sales, Business Development, Health Insurance, Life Insurance, Mergers & Acquisitions, Customer Service, CRM, Sales, Brokers, Insurance, Coaching, Financial Services, Entrepreneurship, Finance, Time Management, Social Media, Team Building, Small Business, Marketing, Sales Management, Business Strategy, Selling, Training, Strategic Planning, Process Improvement, Business Planning, Access, Management, Market Research, Sales Presentations, Leadership Development, Product Development, Advertising, Team Leadership, Mergers, Sales Operations, Sales Process, Customer Retention, Strategy
Education
Utah State University 1997 — 2000
Bachelors, Business and Agri. Business
Brigham Young University - Idaho
Associates, Business
URS June 2013 - Present
Pacific Interpreters January 2012 - December 2012
APAC Customer Services September 2010 - January 2012
APAC Customer Services December 2009 - January 2012
Axiant, LLC 2008 - December 2009
Outsourcing Solutions, Inc 2003 - 2008
Sears, Roebuck and Co. 1996 - 2002
GE Capital 1996 - 1996
AT&T Universal Card Services January 1990 - December 1995
AT&T Universal Card 1990 - 1995
Skills
Strategy, Cross-functional Team..., CRM, Leadership, Management, Program Management, Enterprise Software, Risk Management, Team Building, Six Sigma, Telecommunications, Call Centers
Education
Hofstra University
Master's program, Operations Research
SUNY Plattsburgh
Bachelor of Science (B.S.), Business/Managerial Economics
University of Notre Dame - Mendoza College of Business
Master of Business Administration (MBA)
McCall Conseil July 2011 - December 2012
ADT Security Services January 2010 - December 2010
ADT Security Services October 2000 - December 2009
ADT Security Services May 1998 - October 2000
AT&T Universal Card July 1996 - October 1997
JASMYN July 1995 - December 1995
InTuition, Inc. September 1993 - June 1995
Bank of America May 1983 - July 1992
Skills
WCF, WPF, WinForms, C#, TFS, Web Services, Agile, .NET, SQL Server, SQL, Visual Studio, XML, Software Development, Architecture, T-SQL, Programming, LINQ, IIS, ADO.NET, OOP, Business Analysis, Silverlight, XAML, ReSharper, MSBuild, MSTest, Software Design, Software Analysis, Scrum, OOAD, Stored Procedures, SSIS, Entity Framework, NUnit, MVC, Design Patterns, TDD, Object Oriented Design, Unit Testing, Subversion, SOAP, Windows, Software Engineering, Microsoft SQL Server, ASP.NET, Agile Methodologies, Requirements Analysis, Databases, Test Driven Development, Database Design
Education
University of Florida 1981 — 1983
BSBA, Finance, magna cum laude
Sorbonne University 2011 — 2011
Certificate of French Language and Civilization, Elementary Level (A2), Completed with High Honors
University of North Florida 1980 — 1981
Ring Power Lift Trucks April 2010 - Present
Ring Power Corporation January 2007 - April 2010
Ring Power Corporation June 2004 - January 2007
Ring Power, Cat Rental Store August 1993 - June 2000
AT&T Universal Card May 1989 - August 1992
Skills
Sales Management, Customer Satisfaction, New Business Development, Material Handling..., Operations Management, Sales Operations, Inventory Management, Six Sigma, Forecasting, Purchasing, Team Building, Negotiation, B2B, Sales, Selling, Management, Marketing Strategy, Contract Negotiation, Sales Process, Key Account Management, Leadership, Logistics, Procurement, Direct Sales, Product Development, Training, P&L Management, Account Management, Pricing, Material Handling, Start-ups, P&L, Strategic Planning, Cold Calling, Budgets, Fleet Management, Heavy Equipment, Time Management, Customer Retention, Process Improvement, Manufacturing, Warehousing, Parts, Continuous Improvement, Customer Service, Supply Chain Management, International Sales, Inventory Control, Team Leadership, Lean Manufacturing
Education
The Ohio State University
Business Administration and Management, General
San Diego Mesa College
Associate of Arts (A.A.), Business Administration and Management, General
Worthington High School, Kilbourn/Linworth
High School Standard Diploma, College Preparatory
AtTask, Inc. October 2014 - Present
AudaExplore February 2011 - October 2014
Audatex February 2011 - September 2014
NewEra Software/Audatex July 2009 - February 2011
Advanta Bank April 2002 - February 2009
Advanta Bank Corp April 2002 - January 2007
PageNet October 1998 - March 2002
AT&T Universal Card 1994 - 1998
Skills
Leadership, Start-ups, Public Speaking, Outlook, Process Improvement, Team Building, Sales, Operations Management, Strategic Planning, Customer Service, Coaching, Customer Satisfaction, Change Management, Project Management, Marketing, Management, Negotiation, Team Leadership, Business Strategy, Account Management, Strategy, Program Management, Product Marketing, Training, Product Management, Market Research, Product Development, Project Planning, Call Centers, Employee Training, Outsourcing, Vendor Management, CRM, Software Project..., Cross-functional Team..., Business Analysis, Salesforce.com, Business Development, Customer Experience, Analysis, SaaS, Customer Retention, Business Process..., Team Management, Consulting, Analytics, Enterprise Software, Competitive Analysis, New Business Development, Sales Process
Education
Penn State University 2009 — 2011
Business Administration/Education
University of Phoenix 2003 — 2007
BSBM, Business Management
Westminster College 1989 — 1992
Business/Corporate Communications
Coca-Cola Refreshments April 2015 - Present
Coca-Cola Refreshments October 2011 - April 2015
Coca-Cola Refreshments August 2010 - October 2011
Florida Southern College June 2009 - December 2010
Coca Cola Enterprises August 2009 - August 2010
Walt Disney World August 1997 - June 2009
AT&T Universal Card 1990 - August 1997
AT&T American Transtech 1989 - 1990
Florida National Banks of Florida 1987 - 1989
Winn Dixie Stores 1983 - 1987
Skills
Employee Relations, Performance Management, Strategic Planning, Coaching, Budgeting, Budgets, Leadership Development, Human Resources, Forecasting, Recruiting, PowerPoint, Personnel Management, Leadership, Training, Customer Service, Microsoft Office, Talent Management, Management, Succession Planning, Strategy
Education
University of North Florida - College of Business Administration 1985 — 1988
MBA, Business Administration
University of Florida 1978 — 1982
B.S., Accounting
Ingersoll Rand December 2011 - Present
Wells Fargo (formerly Wachovia Bank) March 2009 - July 2011
Wachovia Bank November 2005 - March 2009
Wachovia November 2000 - November 2005
Wachovia February 1997 - November 2000
Wachovia Bank February 1996 - February 1997
AT&T September 1986 - February 1996
AT&T Universal Card 1994 - 1996
Skills
Six Sigma, Risk, Management Consulting, Product Launch, Instructional Design, Acquisition Integration, Change Leadership, Organizational Design, Leadership Development, Banking, Performance Improvement, Business Process..., Risk Mitigation, Human Capital Management, Organizational..., Vendor Management, Operational Excellence, Change Management, Process Improvement, Process Engineering, Offshoring, Project Portfolio..., Re-engineering, Business Transformation, Executive Management, Talent Development, Cross-functional Team..., Metrics, Risk Management, Performance Metrics, Outsourcing, Program Management, Organizational Change, PMO, Strategy Development, Compliance, Performance Management, Business Process, Organizational..., Call Center, Employee Engagement, Operations Management, Process Management, Business Management, Strategic Leadership, Business Analysis, Retail Banking, BPO, Strategic Planning, Mergers
Education
University of Phoenix 2000 — 2002
MBA, Business Admin, Behaviorial Science, OD, Finance
University of Phoenix 1992 — 2000
BS, Business Administration, Human Relations
Stop At Nothing, Inc. 2006 - Present
n.p. consulting 1999 - 2006
MediaOne 1996 - 1999
AT&T Universal Card 1991 - 1996
American Express TRS 1988 - 1991
Skills
Marketing Strategy, Business Planning, Strategy, Consulting, Leadership, Market Analysis, Marketing Communications, Program Management, Management Consulting, Cross-functional Team..., Direct Mail, Strategic Planning, Marketing, Segmentation, Management, Customer Acquisition, Finance, Retail, Strategic Partnerships, Customer Retention
Education
University of Virginia Darden School of Business 1986 — 1988
MBA, General Management
Brown University 1977 — 1981
A.B., Comparative Literature
Technical Impact 2004 - Present
APICS 2011 - January 2013
AITP January 2010 - January 2012
ABN AMRO 1997 - 2004
Citibank Global Credit Cards 1994 - 1997
AT&T Universal Card July 1991 - June 1994
County of Los Angeles August 1988 - April 1991
Alcatel-Lucent 1985 - 1988
Computer Sciences Corporation 1982 - 1985
The McGraw-Hill Companies October 1976 - October 1982
Skills
IT Management, Program Management, IT Strategy, ITIL, Business Intelligence, Change Management, Business Process..., Integration, Governance, Process Improvement, Business Strategy, Start-ups, Management, Enterprise Software, Leadership, Outsourcing, Business Analysis, Global IT Operations, Consulting, Agile Methodologies, Project Planning, Project Portfolio..., IT Service Management, Telecommunications, Business Planning, Management Consulting, Information Technology, Enterprise Architecture, CRM, Marketing, Training, Banking, Networking, Product Management, Budgets, Business Process, Cloud Computing, Executive Management, Vendor Management, Business Relationship..., Strategy, Strategic Planning
Education
Harvard Business School 1980 — 1982
Finance and Management Programs
UCLA 1974 — 1976
Computer Science
Los Angeles Valley College 1973 — 1974
Electrical Engineering
Bank of America March 2001 - Present
AT&T Universal Card Services 1994 - 2001
Citigroup 1994 - 2001
AT&T Universal Card 1994 - 2000
Harris Controls January 1991 - March 1994
Skills
Enterprise Architecture, SOA, SDLC, Solution Architecture, Unix, Business Analysis, Agile Methodologies, DB2, Requirements Analysis, Integration, AIX, Cluster, Cloud Computing, Vendor Management, Oracle, Microsoft SQL Server, Visio, SQL, Business Intelligence, Software Development, Java Enterprise Edition, Data Warehousing, Software Project..., IT Strategy, UML
Education
University of South Florida 1987 — 1990
Bachelor's degree, Computer Engineering
Technology Service Partners, A CSC Company February 2012 - December 2013
University of Florida Jacksonvlle Healthcare, Inc. 2011 - 2012
Embarq (formerly Sprint) May 2006 - February 2008
Sprint June 1996 - May 2006
American Systems Corporation 1996 - 1996
AT&T Universal Card Services 1990 - 1995
AT&T Universal Card Services 1990 - 1995
AT&T Universal Card 1990 - 1995
Skills
Talent Acquisition, Program Management, Employee Relations, Leadership Development, Organizational..., Interviews, Training, Human Resources, Employee Benefits, Personnel Management, Leadership, Labor Relations, Onboarding, Organizational..., Management
Education
Webster University 1998 — 2001
M.A.
Webster University
M.A.
University of Nebraska at Omaha
M.A.
Midland University 1976 — 1979
B.A.
Danaher December 2005 - Present
Hewitt Associates November 2002 - March 2005
Capital One February 1996 - November 2002
AT&T Universal Card February 1993 - February 1996
Skills
Global Compensation, Global Assignments, Incentive Programs, Deferred Compensation, HRIS, Employee Benefits, Executive Pay, Compensation & Benefit, Organizational Design, Human Resources, Compensation & Benefits, Management
Education
University of North Florida - College of Business Administration 1984 — 1986
BA, Marketing
Gemalto May 2014 - Present
Cardiff Holdings Corp. March 2012 - May 2014
Source One Direct, Inc. February 2001 - March 2012
First Union National Bank April 1994 - February 2001
AT&T Universal Card 1991 - 1994
TSYS 1989 - 1991
Skills
Six Sigma, Gift Cards, Process Improvement, New Business Development, Team Leadership, Project Management, Program Management, Management, Account Management, Operations Management, Cross-functional Team..., Solution Selling, Sales Management, Budgets, Product Management, Training, Sales, Vendor Management, Customer Service, Inventory Management, Strategy, Team Building, Product Development, Marketing, CRM, Continuous Improvement, B2B, Business Strategy, Start-ups, Business Development, Strategic Partnerships
Education
Georgia Institute of Technology 1985 — 1989
BS Industrial Management
Citizens Property Insurance Corporation September 2014 - Present
Kemper Preferred September 2011 - Present
Kemper Services Group July 2012 - September 2014
Kemper, A Unitrin Business November 2008 - September 2011
Kemper, A Unitrin Company June 2008 - September 2011
Kemper Auto and Home February 2005 - May 2008
CSX 2000 - 2005
CSX Technology 1999 - 2005
Bank of America 1996 - 2000
AT&T Universal Card 1989 - 1996
Skills
Visio, Vendor Management, Disaster Recovery, SDLC, Business Analysis, SharePoint, Requirements Gathering, Process Improvement, Requirements Analysis, Integration, Software Documentation, Software Project..., Business Intelligence, PMP, DB2, Testing, Systems Analysis, Quality Assurance, Resource Management, Program Management, Unix, PMO, Project Portfolio..., MS Project, Business Process, IT Management, Business Requirements, Business Process..., Enterprise Architecture, Software Development, Data Warehousing
Education
VillaNova 2008 — 2008
Project Management
Mercer County Community College 1980 — 1983
EverBank August 2012 - Present
Crowley Maritime Corporation June 2007 - August 2012
Citi Cards June 1992 - May 2007
Citi September 2003 - June 2004
Citi July 1995 - August 2003
AT&T Universal Card January 1997 - January 1998
AT&T Universal Card July 1994 - June 1995
AT&T Universal Card June 1992 - June 1994
Skills
Process Improvement, Visio, Project Management, SharePoint, Analysis, Business Analysis, Requirements Analysis, Business Requirements, Business Process, Microsoft Excel, Program Management, Access, Operations Management, SQL, Logistics, Microsoft Office, Software Documentation, Risk Management, Transportation, Banking, Data Analysis, IT Management, SDLC, InfoPath, Requirements Gathering
Education
Jacksonville University 2005 — 2007
Master of Business Administration (MBA), Business Administration, Management and Operations
Jacksonville University 2000 — 2003
Bachelor's degree, Business/Commerce, General
Pontificia Universidad Católica del Ecuador 1987 — 1989
Associate of Arts (AA), Linguistics and Literature
Accenture December 2012 - Present
avVenta Worldwide February 2012 - December 2012
WebiMax.com December 2008 - February 2012
Citigroup October 2003 - January 2008
Citigroup March 2001 - October 2003
Citigroup April 1998 - March 2001
AT&T Universal Card February 1994 - April 1998
AT&T Universal Card November 1990 - February 1994
Skills
Dreamweaver, Analytics, Business Analysis, Agile Methodologies, SDLC, Project Management, SEO, HTML, Web Development, Business Intelligence, Scrum, Change Management, Business Process..., Program Management, Strategic Planning, MySQL, Management Consulting, Executive Management, Entrepreneurship, Requirements Analysis, ASP.NET, Programming, Software Project..., JavaScript, SQL, Software Development, PHP, E-commerce, Integration, jQuery
Education
University of Florida 1988 — 1990
MS, Exercise Physiology
University of Florida 1983 — 1988
BS, Neurobiology
Coldwell Banker Residential Brokerage 2008 - Present
PCMS 1999 - 2008
Citibank 1998 - 1999
AT&T Universal Card 1990 - 1999
AT&T 1990 - 1998
Delta Air Lines 1988 - 1990
Skills
Sales, Management, B2B, Marketing, Marketing Strategy, Real Estate, Negotiation, Real Estate Transactions, Customer Service, Budgets, Contract Negotiation, Start-ups, Referrals, Product Marketing, Advertising, Strategic Planning
Education
Nova Southeastern University
MBA, Business, Marketing
University of Missouri-Columbia
B S, Leis. Svc Management
Discover Financial Services August 2013 - Present
Byram Healthcare March 2012 - August 2013
Tammys Daycare February 2002 - March 2012
Providian Financial November 1998 - February 2002
AT&T Universal Card November 1992 - September 1998
Skills
Customer Service, Financial Services, Microsoft Excel, Public Speaking, Leadership, Social Media, Marketing, Sales, Microsoft Office, Strategic Planning, Team Building, Microsoft Word, Research, Event Planning, Sales Management, Event Management, Management, Public Relations, Process Improvement, Coaching, PowerPoint, Negotiation, Entrepreneurship, Healthcare, Program Management, Team Leadership, Project Management, Call Centers, Time Management, Outlook, Vendor Management, Nonprofits, Budgets, Strategy, New Business Development, Business Analysis, Social Networking, Forecasting, Community Outreach, Cross-functional Team..., Account Management, Contract Negotiation, Retail, Marketing Strategy, Employee Benefits, Sales Operations, Advertising, Banking
Education
American InterContinental University 2012 — 2014
Business Management, Business Administration and Management, General
The Bryman School of Utah 1990 — 1991
Certified Medical Assistant, Nursing Science
CCCNA
Certified nursing assistant, Medical/Clinical Assistant
Capital One March 2011 - Present
Wells Fargo March 2007 - March 2011
Bank of America March 2005 - March 2007
Bank of America March 1997 - March 2005
Crowe Horwath LLP 1996 - 1997
Sheshunoff Consulting + Solutions March 1994 - March 1996
Chase Bank March 1992 - March 1994
AT&T Universal Card 1990 - 1992
Skills
Financial Services, Product Management, Strategic Planning, ITIL, Credit Cards, Executive Management, Risk Management, Leadership, Lean Six Sigma, Agile Project Management, Toyota Production System, ATM Networks, Payment Systems
Education
Capital University - School of Management 1986 — 1989
MBA, Corporate Finance, Cum Laud
Franklin University 1983 — 1985
BS, Finance
Florida Blue October 2013 - August 2014
Florida Blue October 2008 - October 2013
Florida Blue 2006 - October 2008
Florida Blue February 2004 - October 2006
Various Employers May 1998 - February 2004
Apogee Art Services July 2002 - July 2003
Merchandising January 2002 - July 2002
Listening In, INC August 1999 - January 2002
Security Forces Inc. January 1999 - August 1999
AT&T Universal Card September 1996 - June 1998
Skills
Health Insurance, Coaching, Medicare, Leadership, Training, Microsoft Office, Analysis, Healthcare, Customer Service, HIPAA, Wellness, Call Centers, Team Building, Managed Care, Public Speaking, Microsoft Excel, Process Improvement, Innovation, Member of Toastmasters, Mentoring, Six Sigma, PowerPoint, Visio, SharePoint, Photoshop, Illustrator, Pagemaker, QuarkXPress, InDesign, Creativity, Problem Solving, Timely Decision Making, Oral & Written..., Prioritisation, Multi Tasking, Interpretation, Budget Monitoring, Progress Monitoring, Collaboration, Proactive self-starter, Research, Customer Satisfaction, Compliance, Building Relationships, Cost Control, Photography, Data Analysis, Strategic Planning, Management, Business Analysis
Education
Jacksonville University 1995 — 1999
Bachelor's Degree, Computer Art & Design
InComm December 2010 - Present
Lender Processing Services, Inc. (LPS) May 2010 - November 2010
Lydia Cladec Inc. May 2006 - May 2010
Citicorp Cards October 1998 - May 2006
AT&T Universal Card October 1995 - October 1998
State Street Bank August 1994 - September 1995
AMP Corporation (M/A‑COM Electronics Division) February 1982 - April 1990
Skills
Business Analysis, SDLC, Integration, IT Strategy, Software Project...
Education
Massachusetts Institute of Technology
Master's Degree, Electronic Engineering
Wentworth Institute of Technology
Bachelor's Degree, Electronic Engineering, 3.45 Average Deans List
Qiigo October 2014 - Present
Digital Advertising Experts April 2012 - October 2014
Burdette Ketchum December 2010 - April 2012
Citigroup August 2009 - December 2010
Citi January 2005 - August 2009
Citi 2002 - 2005
Citi 1998 - 2002
ATT Universal Card 1994 - 1997
Skills
Direct Marketing, Web Analytics, Web Design, Planning, Strategic Leadership, Social Media, Forums, Web Development, seo, SEM, emarketing, Digital Marketing, Positioning, Blogging, Email Marketing, Integrated Marketing, Lead Generation, Customer Acquisition, Analytics, PPC, Online Advertising, Interactive Marketing, Mobile Marketing, Digital Strategy, E-commerce, B2B Marketing, Social Media Marketing, Google Adwords, Web Project Management, Google Analytics, Online Lead Generation, Project Planning, SEO, Web Marketing, Affiliate Marketing, Strategy, Marketing, Mobile Devices, Digital Media, Multi-channel Marketing, Market Research, Facebook, Account Management, Direct Mail, Cross-functional Team..., Management, Brand Development, Content Strategy, Strategic Partnerships, SMO
Education
University of North Florida 2000 — 2003
BS
Asurion September 2015 - Present
Supercuts (Franchise Owner) July 2014 - Present
Comdata 2012 - 2014
FIS 2009 - 2011
FIS 1999 - 2009
Citibank 1997 - June 1999
AT&T Universal Card 1995 - 1997
AT&T Universal Card October 1989 - September 1995
AT&T American Transtech June 1986 - October 1989
GE 1985 - 1986
Skills
Insurance, Payment Card Processing, Credit Cards, Financial Services, Vendor Management, Business Analysis, Budgets, Call Center, Program Management, Leadership, Process Improvement, Payments, Call Centers, Strategy, Banking, Operations Management, Performance Management, Outsourcing, Team Leadership, Customer Satisfaction, Strategic Planning, Risk Management, Business Process..., Management, Change Management, Team Building, Product Management, SDLC, CRM, Business Development, Training, Customer Service, IT Management, Cross-functional Team..., Executive Management, Strategic Partnerships, Analysis, Start-ups, Customer Experience, Account Management, Business Intelligence, P&L Management, Forecasting, Management Consulting, Analytics, SaaS
Education
University of Florida
Master of Business Administration (M.B.A.)
Miami University
Bachelor’s Degree, Marketing, Statistics
Currently in transition, available for contract and project work while search for permanent position August 2015 - Present
Ceridian February 2010 - May 2015
Axiant, LLC October 2008 - December 2009
Sitel May 2007 - September 2008
Hilco Receiveables July 2004 - May 2007
Sears, Roebuck and Co. 1997 - 2004
AT&T Universal Card 1990 - 1997
Skills
Sports Official, Process Improvement, Vendor Management, Call Center, Team Building, Operations Management, Performance Management, Business Development, Business Process..., Call Centers, Financial Services, Business Process, Forecasting, BPO, Project Management, Analysis, Management, Contract Negotiation, Negotiation, Banking, Cross-functional Team..., Leadership, Change Management, Six Sigma, Analytics, Budgets, Business Analysis, CRM, Executive Management, Outsourcing, Program Management, Recruiting, Risk Management, Strategy, Mentoring, Leadership Development
Education
Northern Michigan University
Citigroup November 2005 - Present
Chase Card Services July 2004 - October 2005
Chase Card Services-Bank One June 2002 - July 2004
ATT Universal Card 1996 - 2001
Education
Nova Southeastern University 2001 — 2003
Masters, Business Administration
Flagler College 1989 — 1993
Bachelor of Arts, Business Administration/Economics/Computer Science
Sears Holdings Corporation July 2012 - Present
HSBC January 2010 - Present
HSBC North America 2009 - Present
HSBC January 2007 - December 2009
Sears Credit March 1999 - March 2003
AT&T Universal Card May 1990 - April 1999
Skills
Credit, Financial Risk, Strategy, Management, Team Building, Credit Cards, Financial Analysis, Portfolio Management, Process Improvement, Risk Management, Retail Banking, Forecasting, Credit Scoring, Credit Risk, Mergers & Acquisitions, Underwriting, Analytics, Payments, Credit Analysis, Banking, Business Analysis, Call Centers, Loans, Fraud, Customer Service, Financial Services, Finance, SDLC, Change Management, Business Strategy, Relationship Management, Financial Modeling, Leadership, Product Management, Operations Management, Vendor Management
Education
Seton Hall University 1981 — 1983
American Advisors Group, Inc. (AAG Reverse Mortgage) July 2015 — Present
Western Dental Services December 2013 — July 2015
Delta Dental May 2012 — June 2013
Productivity Associates, Inc November 2009 — December 2010
National University April 2008 — October 2009
Zomax, Inc October 2003 — April 2006
H&R Block 2000 — 2003
AT&T Universal Card 1993 — 1996
Continental Airlines 1985 — 1993
Skills
Analytical Skills, Operations Management, Recruiting, Management, Leadership, Call Center, Program Management, Process Improvement, Negotiation, Partnerships, Performance Management, CRM, Six Sigma, Call Centers, Customer Satisfaction, Forecasting, Outsourcing, Strategy, Budgets, Telecommunications, Strategic Planning, Vendor Management, Team Building, Customer Service
Education
National University 2008 — 2010
Business Analytics, Management and Operations
New College of California ... — 1989
Humanities
TIBCO Software Inc. 2013 - Present
Vantiv February 2012 - 2013
TSYS 2007 - February 2012
BearingPoint 2005 - 2008
AFLAC 2002 - 2005
BellSouth 1999 - 2002
AT&T Universal Card 1997 - 1999
IMA+ 1994 - 1999
Blue Cross Blue Shield FL 1994 - 1996
Ajilon 1992 - 1995
Skills
Enterprise Architecture, Solution Architecture, SDLC, Governance, J2EE, TOGAF, Strategic Planning, Project Management, Java Enterprise Edition, Change Management, RDBMS, IT Strategy, Business Intelligence, SOA, Leadership, Vendor Management, Enterprise Architecture..., Enterprise Software, Data Center, Architecture, Data Warehousing, Integration, Databases, Information Technology, Software Development, Management, Requirements Analysis, Software Project..., Business Analysis, Master Data Management, DB2, IT Management, Strategy, Cloud Computing, Technical Leadership, Project Portfolio..., PMO, IT Service Management, ETL, Identity Management, Security, SaaS, Scrum, PCI DSS, Virtualization, Business Architecture, Technical Architecture, Business Process..., Program Management, Business Process...
Education
The University of Southern Mississippi 1980 — 1983
BS, Computer Science
CUNA Mutual Group July 2007 - Present
FYI Television August 2006 - July 2007
Radiant Systems June 2004 - August 2006
Tastefully Simple December 2001 - June 2006
FedEx Ground 2002 - 2003
US Airways 1998 - 2001
Universal Card Services 1990 - 1998
AT&T 1990 - 1998
AT&T Universal Card 1990 - 1998
AT&T Universal Card Services 1990 - 1998
Skills
Blogging, Business Analysis, Call Center, Change Management, Creative Writing, Customer Service, E-commerce, Financial Services, Insurance, Leadership, Management, Microsoft Office, Operations Management, Process Improvement, Project Management, Risk Management, Strategic Planning, Team Building, Team Leadership, Vendor Management
Education
Gardner-Webb University 1975 — 1985
Gardner-Webb University 1978 — 1983
Gardner-Webb University 1978 — 1983
Gardner-Webb University 1978 — 1983
CHS
Regency Centers January 2007 - August 2010
SwisherBurgos October 2006 - December 2006
Citigroup June 2000 - October 2006
AIGA Jacksonville 2004 - 2005
Husk Jennings Advertising (sold to On Ideas) January 1999 - June 2000
AT&T Universal Card August 1995 - January 1999
Skills
Creative Direction, Graphic Design, Brand Development, Advertising, Graphics, Logo Design, Art, Corporate Branding, Strategy, Art Direction, Adobe Creative Suite, Social Media Marketing, Integrated Marketing, Brochures, Web Design, Email Marketing, Branding & Identity, Direct Mail Campaigns, Project Management, Project Planning, Branding, Brand Implementation, Copy Editing, HTML5, CSS3, Visual Design
Education
Rochester Institute of Technology 1990 — 1994
Bachelor of Fine Arts (BFA), Graphic Design
Zerion Group February 2003 - Present
IBM February 1998 - September 2001
AT&T Universal Card February 1990 - February 1998
Education
University of Florida 1984 — 1987
FIS - Fidelity Information Services June 2015 - Present
Fiserv Lending Solutions February 2000 - December 2013
Answerthink July 1997 - December 1999
eLoyalty May 1996 - July 1997
First Union National Bank November 1994 - May 1997
AT&T Universal Card January 1990 - November 1994
Citibank 1985 - 1990
Skills
Strategy, Leadership, Strategic Partnerships, Business Process..., Call Centers, Recruiting, Financial Services, Vendor Management, Executive Management, Negotiation, Process Improvement, Risk Management, Business Analysis, Management, Operations Management, Outsourcing, Sales, SDLC, Program Management, Business Development, Cross-functional Team..., Project Management, Team Building, Banking, Call Center, Credit, Customer Service, Strategic Planning, Change Management, CRM, Customer Satisfaction, Customer Retention, Customer Insight, Customer Experience, Customer Engagement, Customer Support, Long-term Customer..., Human Resources, Budgets, Project Planning, Relationship Management, Consulting, Account Management, Product Management, Analysis, Team Leadership, Performance Management, Forecasting, Business Strategy, P&L Management
Education
University of Sioux Falls 1975 — 1979
Business Administration and Management, General, 3.2
Encore Capital Group July 2015 - Present
ZenBanx January 2013 - Present
ING DIRECT December 2007 - December 2012
MBNA/Bank Of America 2004 - 2007
Sears Roebuck and Co 1998 - 2004
AT&T Universal Card 1997 - 1998
First Data Corp 1996 - 1997
Windermere Associates 1993 - 1996
Booz Allen and Hamilton 1992 - 1993
Williams Sonoma 1988 - 1990
Skills
Banking, Business Analysis, Business Strategy, CRM, Customer Experience, Financial Analysis, Financial Services, Leadership, Management, Marketing, Marketing Strategy, Portfolio Management, Risk Management, Six Sigma, Strategic Planning, Strategy, Process Improvement
Education
Duke University - The Fuqua School of Business 1990 — 1992
Master of Business Administration (MBA)
University of California, Davis 1983 — 1987
BA, Economics
Discover September 2015 - Present
JPMorgan Chase August 2005 - September 2015
BancTec USA October 1996 - May 2005
Maxim Group December 1995 - October 1996
AT&T Universal Card 1995 - 1996
Univ. of Memphis 1989 - 1995
Education
The University of Memphis 1985 — 1995
Northwestern University
CitiGroup (formerly AT&T) Universal Card Services 1996 - 1999
AT&T Universal Card 1992 - 1999
CitiGroup (formerly AT&T) Universal Card Services 1993 - 1996
CitiGroup (formerly AT&T) Universal Card Services 1992 - 1993
Convergys (formerly AT&T American Transtech) 1987 - 1992
CSX 1984 - 1986
Education
Florida Agricultural and Mechanical University 1983 — 1984
MBA, Marketing
Florida Agricultural and Mechanical University 1976 — 1980
BS, Accounting
JPMorgan Chase July 2013 - Present
MT&L January 2011 - May 2013
Integrated Printing Solutions 2009 - 2011
Business Logistic Services January 2007 - June 2008
Wachovia October 1993 - January 2007
First Union (Wachovia) 1993 - 2007
First Union National Bank 1993 - 2005
AT&T Universal Card Services 1990 - 1993
AT&T Universal Card 1990 - 1993
Citibank 1985 - 1990
Skills
Budgets, Operations Management, Securities, Process Improvement, New Business Development, Financial Services, Product Management, Risk Management, Coaching, Team Leadership, Sales Management, Vendor Management, Management, Team Management, Customer Service, Strategic Planning, Customer Satisfaction, Business Strategy, Team Building, Change Management, Analysis, Cross-functional Team..., Sales, Business Development, Credit Cards, Marketing Strategy, Strategy, Project Management, Banking, Account Management, Leadership, Business Process..., Inventory Management, Executive Management, Manufacturing, CRM, Transaction Processing, Start-ups, P&L Management, Program Management, Mergers & Acquisitions, Outsourcing, Business Planning, Product Development, Six Sigma, Competitive Analysis, Contract Negotiation, Strategic Partnerships, Management Consulting, Business Analysis
Education
Briar Cliff University 1980 — 1985
Blue Cross & Blue Shield of Florida February 2011 - Present
American Hospice January 2010 - August 2010
Nelnet June 2007 - January 2010
Blue Cross & Blue Shield of Florida February 1998 - June 2007
AT&T Universal Card August 1990 - February 1998
Skills
Leadership, Performance Management
Education
Jacksonville University 1996 — 1999
MBA, Management & Marketing
Citibank (formerly AT&T Universal Card) May 2005 - Present
Citi Group April 1998 - Present
Specialized (Project) January 2003 - May 2005
Citi Group April 2001 - December 2003
Citi Group September 1998 - April 2001
AT&T Universal Card March 1995 - September 1998
AT&T Universal Card April 1994 - March 1995
AT&T Universal Card May 1990 - January 1992
Education
University of Phoenix 1998 — 2003
MBA, E-Business emphasis
University of Phoenix
Bachelor, Science, Business Management
FCCJ
Associate of Arts, General Studies
The Johns Hopkins University
MA
HealthTrust Purchasing Group November 2011 - Present
Healthways December 2004 - December 2011
Robert Half Technology March 2004 - December 2004
Affiliated Computer Services, State Healthcare Division July 2002 - February 2004
Nations Bank/Bank of America April 1998 - May 2002
AT&T Universal Card August 1997 - April 1998
AT&T Solutions Customer Care September 1990 - August 1997
Blue Cross/Blue Shield of Florida April 1990 - August 1990
Barnett Computing Company January 1985 - March 1990
Education
Middle Tennessee State University
B.B.A., Marketing/ Economics & Finance
Nashville State Technical Institute
A.S., Business Data Processing Technology
Wood Hudson Cancer Research Lab, Inc. November 2013 - Present
Resource Graphics LLC August 2008 - Present
Spherion at Blue Shield of CA April 2010 - October 2010
DHL May 2009 - April 2010
Vonage March 2008 - December 2008
DHL April 2004 - February 2008
Nessler & Wagner Company January 2000 - April 2004
First Union May 1995 - July 1999
AT&T-American Transtech January 1994 - May 1995
AT&T-Universal Card March 1990 - January 1994
Skills
Call Center, Budgeting, Customer Service, Process Engineering, Customer Relations, Forecasting, Budgets, Financial Modeling, Process Improvement, Change Management, Management, Strategic Planning, Business Analysis, Sales, Project Planning, Operations Management, Leadership, Call Centers, New Business Development, Logistics, Telecommunications
Education
Northern Kentucky University 1978 — 1982
Bachelor of Science, Mathematics-Computer Science
First Data Corporation January 2015 - Present
First Data Corporation August 2004 - Present
Aflac November 1998 - August 2004
AT&T Universal Card August 1995 - November 1998
Skills
Insurance, Customer Service, Root Cause Analysis, Root Cause Problem..., Microsoft Office, Business Process, Training, Time Management, Management, Outlook, Leadership, PowerPoint, Business Analysis, Microsoft Excel
Education
Walden University 2007 — 2009
MBA, Management
Columbus State University 1985 — 1989
Bachelor of Business, Finance
American Senior Benefits August 2015 - Present
American Senior Benefits August 2015 - Present
J & S Transportation October 2013 - June 2015
Saint Alphonsus Regional Medical Center December 2011 - July 2013
Edward Jones July 2010 - December 2011
Sutter Coast Hospital July 2004 - June 2010
Riverton Memorial Hospital July 1998 - July 2004
AT&T Universal Card Services 1994 - 1998
AT&T Universal Card 1994 - 1998
Skills
Public Relations, Media Relations, Event Planning, Non-profits, Public Speaking, Social Media, Strategic Communications, Community Outreach, Crisis Communications, Fundraising, Editing, Press Releases, Internal Communications, Corporate Communications, Research, Event Management, Strategic Planning, Marketing Communications, Grant Writing, Healthcare
Education
University of Oregon 1990 — 1993
Master of Science (M.S.), Political Science and Government
University of Wyoming 1986 — 1989
BA, International Studies
LogistiCare Solutions, LLC May 2010 - April 2011
ING July 2008 - January 2009
ING formerly CitiStreet 1998 - 2009
CitiStreet November 1998 - July 2008
CSX Technology May 1998 - October 1998
AT&T Universal Card July 1990 - April 1998
Education
Jacksonville University
Fidelity National Information Services October 2012 - Present
Oracle June 2012 - October 2012
Taleo August 2011 - June 2012
Harris Corporation November 2007 - August 2011
Harris Stratex Networks August 2004 - November 2007
Templar Corporation February 2000 - June 2004
ISX Corporation July 1998 - February 2000
Citibank November 1996 - July 1998
AT&T Universal Card 1996 - 1998
Computer Sciences Raytheon January 1995 - December 1996
Skills
J2EE, Spring, Hibernate, JMS, JSP, JDBC, Tomcat, Java, Agile, Ant, Architecture, Eclipse, JBoss, Software Development, C++, Linux, Unix, OOP, Software Design, SQL, Subversion, JUnit, UML, Maven, TDD, JSF, JPA, Design Patterns, ClearCase, Hudson, Log4j, Continuous Integration, Software Engineering, Weblogic, Oracle Applications, Oracle Application..., Machine Learning, Java Enterprise Edition, Agile Methodologies, Oracle
Education
Florida Institute of Technology 2007 — 2012
M.S, Computer Science, 3.65
Florida Institute of Technology 1990 — 1994
BS, Computer Science
EverBank May 2013 - Present
Bank of America June 2009 - May 2013
Countrywide Home Loans 2006 - 2009
Wachovia, A Wells Fargo Company 2005 - 2006
PHH Mortgage 2001 - 2005
Merrill Lynch Credir Corp 1998 - 2001
AT&T Universal Card 1994 - 1998
Skills
Mortgage Lending, Mortgage Banking, Loan Origination, Credit Analysis, Residential Mortgages, Underwriting, Credit Risk, FHA, Refinance, USDA, VA loans, Credit, Loans, Banking, Mortgage Underwriting, FHA financing
Education
Jacksonville University 1999 — 2001
BA, Business
Bishop Kenny
First Data Corporation October 2000 - Present
Citibank January 1991 - December 1998
AT&T Universal Card 1991 - 1998
Education
University of Phoenix
BS/MGT, Business
The Haskell Company April 2005 - Present
AT&T Universal Card November 1990 - May 2005
EMG April 1997 - April 2001
Education
University of Illinois at Chicago 1973 — 1978
BArch, Architectural Design
Aspen Ridge Management LLC May 2015 - Present
Darrington Tree Experts April 2014 - Present
Wells Fargo September 2013 - April 2014
Scenic Solutions, Inc. March 2013 - July 2013
Intermountain Healthcare July 2011 - October 2012
Intermountain Healthcare October 2006 - July 2011
Advanta Bank Corp. 2000 - 2006
ATT Universal Card 1995 - 1998
Skills
Account Reconciliation, Brochures, Creative Writing, Customer Service, Compliance, Microsoft Excel, Employee Benefits, HIPAA, Interviews, 10 Key, Microsoft Office, Microsoft Word, Project Management, Social Media, Social Networking, Newsletters, Organization, Office Management, Office Administration, PowerPoint, Publishing, Quality Assurance, Quality Management, Technical Writing, Typing, Underwriting, Visio, Volunteer Management, Windows, Writing, Healthcare Management, Public Relations, Fax, Spreadsheets, Fundraising, Coaching, Employee Training, Administrative..., Teamwork, Call Centers
Education
Salt Lake Community College 1996 — 1997
General Studies
Riverside Avondale Preservation April 2011 - Present
SABIC Innovative Plastics April 2003 - January 2009
Interline Brands 2000 - 2002
AT&T Universal Card 1990 - 1996
Education
Roanoke College 1981 — 1985
BA, French
Citi 1998 - Present
AT&T Universal Card 1991 - 1998
Barnett Bank 1987 - 1991
Skills
IT Strategy, Vendor Management, Business Analysis, SDLC, Banking, Risk Management, Process Improvement, Financial Services
Education
Jacksonville University 1977 — 1981
bs
Convergys Corp July 2004 - Present
Convergys 2004 - Present
AT&T Solutions 1998 - 2004
AT&T Solutions Customer Care 1996 - 1998
AT&T Universal Card 1989 - 1996
AT&T Universal Card Services 1988 - 1996
Education
Nova Southeastern University
BS Management
Citi March 2015 - Present
Bank of America April 2012 - February 2015
Bank of America March 2010 - April 2012
SAS March 2009 - February 2010
Citibank November 1994 - February 2009
ATT Universal Card 1994 - 1998
American Express 1987 - 1994
American Express 1987 - 1994
Skills
Business Intelligence, Data Warehousing, Financial Services, Strategy, Analytics, Credit, SAS, Portfolio Management, Process Improvement, Banking, Credit Risk, Program Management, Vendor Management, Sales, Risk Management, Call Centers, Portfolio Performance..., Statistical Modeling, Budgets
Education
Flagler College 1983 — 1987
BA, Business
Coursera
Coursera
Resource Management Services Inc. November 2011 - Present
Citibank April 1998 - November 2011
Citigroup 1998 - November 2011
Citi 1998 - November 2011
Citibank Universal Card 1998 - November 2011
AT&T Universal Card Services 1990 - 1998
AT&T Universal Card 1990 - 1998
Skills
Forecasting, Operational Risk, Retail Banking, Credit Analysis, Analysis, Customer Service, Budgets, Collections 1st and..., Third Party Vendor..., Quality Auditing, Auditing, Performance Management, Business Coaching, Training, Risk Management, Operations Management, Call Center, Financial Education, Collections, Financial Services, Financial Modeling, Leadership, Managerial Finance, Coaching, Management
Education
University of North Florida - College of Business Administration 1986 — 1987
BA, Banking and Finance
University of Florida 1984 — 1985
Associate of Arts and Sciences (AAS)
Skills Fitness/Elite Athlete Zone June 2011 - Present
D1 Sports Nutrition February 2010 - June 2011
EXPRESS 1 - UTAH May 2007 - January 2009
Xcel Fitness August 1997 - May 2007
AT&T UNIVERSAL CARD August 1993 - August 1997
Brigham Young University August 1992 - August 1993
International Trading Group June 1988 - November 1988
Skills
Sports, Athletics, Sports Nutrition, Supplements, Fitness Training, Small Business, Healthcare, Coaching, Wellness, Training, Fitness, Strategic Planning, Strength Training, Health Promotion, New Business Development, Leadership, Business Development, Nutrition
Education
Brigham Young University 1992 — 1994
M.S., Exercise Science
Brigham Young University - Hawaii 1985 — 1989
B.S., Business Finance
Citi May 2000 - June 2013
SunGard Corbel 1998 - 2000
AT&T Universal Card May 1990 - June 1996
Education
Brunswick High School
The University of Georgia
BFA, Art
VSP Vision Care April 2013 - Present
VSP April 2007 - April 2013
cingular 2002 - 2008
AT&T Wireless 2000 - 2007
AT&T Wireless 1997 - 2000
AT&T Universal Card 1995 - 1997
Sacramento Cable 1992 - 1995
Skills
Program Management, Contract Negotiations, PMP, Budgeting, Customer Relations, SDLC, PMI, Waterfall, MS Project, Agile Project Management, Process Improvement, Coaching, Negotiation, Project Planning, Software Project..., Risk Mitigation, Agile, Requirements Gathering, Change Management, Scrum, PMO, Data Warehousing, Integration, Team Building, Strategic Planning, Risk Management, Mentoring, Planning, Documentation, Business Intelligence, Scope Management, Product Management, Release Management, Agile Methodologies, Project Portfolio..., Research, Qualitative Research, Quantitative Research, Management, Deliverables, Project Charter, Scope Planning, Task Assignment, Project Scope..., Managing Large Scale..., End-to-End Project..., Status Tracking, Baselining, Project Performance, Project Communications
Education
Weber State University 1995 — 1997
Business Administration, Communications
American River College 1992 — 1995
Associate's degree, Business Administration and Management, General
Del Campo high school 1985 — 1989
DJD Rehabilitation Services January 2014 - Present
Fidelity Information Services - FIS February 2006 - December 2013
Fidelity Information Services 1998 - December 2013
Lender Processing Services, Inc (LPS), formerly Fidelity Lending Services, Inc (FIS) 2002 - 2006
AT&T Universal Card January 1989 - November 1998
Skills
WAN, VoIP, ITIL, Disaster Recovery, IT Management, Data Center, SDLC, Vendor Management, IT Strategy, Visio, Cisco Technologies, Network Security, VMware, Security
Education
Florida Community College at Jacksonville 1994 — 1998
AS, Computer Science
New Management Services LLC April 2006 - Present
Consumer Data Industry Association 2004 - 2006
Mandarin Presbyterian Church 2003 - 2004
Bank of America 1998 - 2003
AT&T Universal Card 1990 - 1995
AT&T American Transtech 1986 - 1990
Barnett Bank 1985 - 1986
Skills
Financial Reporting, Forecasting, Budgeting, Financial Analysis, Strategic Planning, Accounting, Team Building, Internal Audit, Excel, Auditing, Process Improvement, Cash Flow, Cash Management, Corporate Tax, Financial Modeling, Leadership, Budgets, Microsoft Excel, Strategic Financial..., Risk Management, Financial Planning
Education
University of North Florida - College of Business Administration
MBA, Finance
University of North Florida - College of Business Administration
BA, Finance
Pinnacle Insurance & Financial Services, LLC. March 2011 - 2013
Prudential Financial July 1997 - July 2007
Pacific Bell Telecommunications September 1995 - September 1997
AT&T Universal Card 1987 - 1992
AT&T 1987 - 1992
AT&T 1987 - 1992
AT&T 1987 - 1992
Skills
Estate Planning, Strategic Planning, Retirement, Strategic Financial..., Cross-functional Team..., Fixed Annuities, Investments, Insurance, Management, Team Building, Leadership, Sales, Budgets, Process Improvement, Marketing, Vendor Management, Business Planning, Public Speaking
Education
Georgia Southern University 1972 — 1976
BSED, History
State Farm Bank 2001 - Present
AT&T Universal Card August 1993 - December 2000
Skills
Project Management, Issues Management, Internal Communications, Vendor Relations, Policy Writing, Training & Development, Operations Management, Process Improvement
Education
The American College 2007 — 2011
Chartered Financial Consultant
Express Scripts December 2008 - Present
Atlantic Coast Bank May 2008 - August 2008
Aetna September 2007 - May 2008
Wells Fargo July 2004 - July 2006
Northern Trust Corporation November 2000 - May 2004
ADVANTA BANK CORPORATION July 1996 - May 2000
AT&T UNIVERSAL CARD May 1990 - July 1996
Skills
Training Facilitation, Employee Training, Customer Service, Supervisory Experience, Operations Management, Healthcare Management, Onboarding, Project Management, Performance Management, Team Building, Employee Relations, Cross-functional Team..., Medicare Part D
Education
University of North Florida 1984 — 1988
Florida Community College at Jacksonville 1981 — 1984
Associate of Arts (A.A.), Business Administration and Management, General
State Farm August 1998 - Present
Crawford & Company June 1995 - June 1997
AT&T Universal Card January 1993 - June 1995
Skills
Insurance, Property & Casualty..., Claim, Liability, General Insurance, Claims Management, Commercial Insurance, Legal Liability, Casualty Insurance, Property Damage
Education
Southern Utah University 1999 — 2002
Psychology