AT&T Wi-Fi
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AT&T Wi-Fi Employees
Cognizant Technology Solutions June 2014 - Present
GE Aviation October 2013 - April 2014
AT&T Wi-Fi June 2013 - October 2013
GE Transportation August 2012 - June 2013
Avaya June 2012 - September 2012
SMS September 2011 - June 2012
Northrop Grumman Systems Corp April 2005 - August 2011
Austin Info Systems June 2003 - January 2005
CES InternationalCES International July 2001 - June 2003
Zilog Inc May 1998 - June 2001
Education
California State University-Long Beach
BA, Biology
University of Phoenix
MBA
AT&T Wi-Fi January 2013 - Present
Lone Star Circle of Care May 2012 - December 2012
Wayport, Inc May 2006 - May 2012
AT&T Wi-Fi May 2006 - October 2008
Wayport, Inc April 2005 - May 2006
University of Central Florida January 2000 - January 2004
Center for Advanced Technology January 1999 - January 2000
Skills
DHCP, Cisco IOS, Network Engineering, Bash, Computer Network..., Switches, Cisco Technologies, Routers, System Administration, VPN, TCP/IP, WAN, Linux, SQL, Troubleshooting, Network Design, Servers, DNS, Databases, Windows Server, System Deployment
Education
University of Central Florida 2000 — 2005
Bachelor of Science, Information Technology
AT&T Wi-Fi September 2013 - Present
OneSource Building Technologies September 2012 - September 2013
Time Warner Cable May 2009 - August 2010
Dell May 1992 - October 2007
AT&T / Southwestern Bell 1973 - 1984
Skills
Call Center, Customer Experience, Vendor Management, Workforce Management, Process Improvement, Customer Satisfaction, Cross-functional Team..., Program Management, Project Management, Business Process..., Team Building, Telecommunications, Team Leadership, Operations Management, Change Management, Six Sigma, Account Management, Leadership, Outsourcing, Team Management, Call Centers, Training, Management, ITIL, Software Documentation, Service Delivery, Troubleshooting, Start-ups, Human Resources, Networking, Business Analysis, New Business Development, Employee Engagement, Negotiation, Project Planning, CRM, Customer Service, Integration, IT Service Management, Data Center
Education
Waltrip High School, Houston, Texas 1970 — 1973
Dell University
The University of Texas at Austin
SHRM Essentials of Human Resource Management
AT&T Wi-Fi March 2013 - Present
AT&T February 2012 - March 2013
Harte-Hanks, Inc. Software; Austin, TX February 2010 - February 2013
Skills
Networking, Customer Service, Customer Experience, Service Processes, Six Sigma, Lean Thinking, Dispute Resolution, Service Measurement, Call Center Development, Product Knowledge, Order Fulfillment, Ticketing Systems, Data Collection, Billing Solutions, Supply Chain Software, Web Services, Web Support, Windows support, Windows & Mac operating..., Service Coordination, Team Leadership, Technical Support, Wireless, Microsoft Excel, Network Monitoring Tools, Green Belt, Customer Retention, Supervisory Skills, Succession Planning, Provisioning, Team Management, Greenbelt, VPN, Windows XP
Education
Central Texas College
Associate's degree, Network and System Administration/Administrator
NetSpend March 2014 - Present
Austin Economic Club October 2013 - March 2014
Door64 February 2013 - September 2013
AT&T Wi-Fi January 2011 - December 2011
AT&T Wi-Fi Services September 2010 - January 2011
Village Profile December 2007 - September 2009
Realty Executives January 1996 - January 2001
Skills
Project Management, Marketing, Salesforce.com, Advertising, Sales, Customer Service, Copywriting, Public Relations, Project Planning, Customer Satisfaction, Editing, Social Networking, Process Improvement, Marketing Communications, Account Management, Microsoft Office, Strategic Planning, Superior Client Service, PowerPoint, Social Media Marketing, Process Scheduler, Marketing Strategy, Telecommunications, Vendor Management, Social Media, Team Building, Microsoft Excel, Microsoft Word, SAP, Deliverables, Mac, Project Coordinator, Outlook, Wireless Networking, Scheduling, Business Process, Problem Solving, Data Analysis, SharePoint, Call Tracking, Sales Force, Event Planning, Email Marketing, OS X, Macintosh, Adobe Breeze, JIRA, Agile, Scrum, Agile Methodologies
Education
Colorado Technical University
Buiness & Marketing, 4.0
Colorado Technical University Online Colorado
Double Major- Bachelor of Science, Business Administration and Marketing
Diamond Light
AT&T Wi-Fi April 2009 - Present
AT&T Wi-Fi July 2007 - March 2009
AT&T Wi-Fi April 2005 - July 2007
Skills
Customer Service, Inventory Management, Microsoft Office, Microsoft Excel, Outlook, Vendor Management, Microsoft Word, Inventory Control, Program Management, Troubleshooting, VoIP, Cross-functional Team..., Telecommunications, Team Building, Management, Wireless, Process Improvement
Education
Austin Community College
Del Valle High School
AT&T Wi-Fi September 2010 - Present
Hilton Hotels Corporation March 2007 - September 2010
HCA March 2005 - December 2006
Cox Communications June 1996 - January 2005
Skills
Wireless Networking, Cisco Technologies, Network Engineering, Switches, Network Security, Cisco IOS, Troubleshooting, WiFi, Routing, Network Design, Routers, LAN-WAN, WAN, CCNA, VoIP, Wireless, Aruba Wireless, CWNA, Cisco Wireless, Stadiums, Large Scale Deployments, Hospitality, Hospitals, Wireless Security, CWAP, Networking
Education
Texas A&M University-Commerce 1999 — 2000
Bachelor of Science (BS), Computer Science
Texas A&M University 1996 — 1999
Bachelor of Science (BS), Computer Science