AT&T Wireless
Industry: Mobile telecommunication company
DescriptionAT&T Mobility LLC, also known as AT&T Wireless, marketed as simply AT&T, is a wholly owned subsidiary of AT&T Inc. that provides wireless services to 138.8 million subscribers in the United States including Puerto Rico and the U.S. Virgin Islands. Headquarters: Atlanta, Georgia, United States Number of employees: 75,000 (2015) Revenue: 73 billion USD (2016) Founder: AT&T Parent organizations: AT&T, AT&T Communications Subsidiaries: Alltel, AT&T Mexico, Leap Wireless,
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AT&T Wireless Employees
Microsoft January 2015 - Present
Microsoft March 2011 - June 2013
Vega Consulting LLC July 2010 - March 2011
Siemens ITS March 2010 - July 2010
WaMu July 2008 - January 2009
WaMu June 2007 - July 2008
Washington Mutual May 2005 - December 2007
T-Mobile December 2004 - May 2005
AT&T Wireless January 2000 - October 2004
Peace Corps September 1998 - September 1999
Skills
Banking, Software, Procurement, Product Launch, Deferred Compensation, Vendor Management, Program Management, Process Improvement, Project Management, Business Analysis, Change Management, Cross-functional Team..., SDLC, Product Management, PMP, Business Process..., Strategic Planning, Leadership, Project Portfolio..., Analysis, Project Planning, Strategy, Outsourcing, Visio, Management, Operations Management, Risk Management, Business Planning, Business Strategy, Integration
Education
Eastern Washington University
BA
Dell SecureWorks March 2015 - Present
PC Medixx March 2010 - Present
Illinois Institute of Technology October 2011 - May 2014
Cincinnati Bell September 2003 - May 2009
AT&T Wireless September 1996 - September 2003
United States Navy July 1986 - July 1996
Skills
Computer Security, Communications Security, Data Recovery, Computer Forensics, Electronic Evidence, Unix Administration, Unix Security, Linux System..., Red Hat Linux, Oracle Database, Perl, C++, C, Wireless, Network Design, Switches, Troubleshooting, Virtualization, Wireless Networking, Java, HTML, RF, 3G, GSM, UMTS, Oracle SQL Developer, Unix, Linux, Networking
Education
Illinois Institute of Technology 2013 — 2014
Master's Degree, Cyber Security and Forensics, 3.9+
Illinois Institute of Technology 2011 — 2014
Bachelor's Degree, Information Technology and Management, Summa Cum Laude
Ericsson Education Services 2000 — 2008
Telecommunications
Excelsior College 1995 — 1996
AS, Electronics
MosierMcCann July 2015 - Present
Point B, Inc. September 2006 - July 2015
Codesic Consulting June 2004 - August 2006
AT&T Wireless November 1999 - June 2004
Nordstrom May 1995 - November 1999
IBM February 1984 - April 1995
Skills
Business Process, Mergers, Strategic Leadership, Program Management, Management Consulting, Mergers & Acquisitions, Cross-functional Team..., Business Process..., Business Transformation, Leadership, IT Strategy, Strategy, Consulting, PMO, Project Portfolio..., Change Management, Business Analysis
Education
University of South Carolina-Columbia 1981 — 1983
Bachelor of Science (B.S.), Accounting
Evangel University 1979 — 1981
Liberal Arts, Business Administration
James Siler Photography January 2014 - Present
Green Flash Production Sound August 2003 - Present
AT&T Wireless January 2001 - July 2003
WFTS-TV August 1997 - December 2000
WPEC TV July 1988 - July 1997
Cape 11 Alive News September 1987 - June 1988
WKPE FM/AM 1986 - 1987
Skills
Television, Film, Video Production, Sound, Broadcast, Advertising, Training, Editing, Multimedia, Digital Media, Video, HD Video, Documentaries
Education
Emerson College 1983 — 1987
BS, Mass Communications
Lincoln Financial Group June 2007 - Present
First Citizens Bank 1997 - 2007
ATT-Wireless 1997 - 1999
First Citizens Bank 1994 - 1997
Wells Fargo 1985 - 1994
Skills
Talent Acquisition, Talent Management, Applicant Tracking..., Recruiting, Employee Relations, Onboarding, Human Resources, Training, Succession Planning, Vendor Management, Employee Engagement, Employee Benefits, Interviews, College Recruiting, Change Management, Personnel Management, Internet Recruiting, Sourcing, Team Building, Executive Search, Screening, Leadership, Temporary Placement, Management
Education
East Carolina University
MS, Psychology/Counseling
Havelock High School
WBLS April 2014 - Present
Strike Force July 2012 - December 2013
Strike Force Private Investigations, llc July 2008 - October 2012
Foot Locker May 2004 - January 2006
Sony Corporation of America 2004 - 2005
AT&T Wireless January 2003 - 2004
T-Mobile January 1995 - April 2001
Skills
Management, Leadership, Sales, Negotiation, Microsoft Office, Microsoft Excel, Team Building, Strategic Planning, Social Media, Customer Service, New Business Development, Teamwork, Budgets, Direct Sales, Account Management, Advertising, Media Sales, Radio Broadcasting
Education
New York Institute of Technology-Old Westbury 1980 — 1982
Associate's degree, Engineering Technology
Essex County College
Mathematics
Lake Washington Institute of Technology September 2013 - Present
Bytecave, Inc. November 2008 - Present
Department of Social & Health Services April 2013 - August 2013
Consultant / Contractor / Self-Employed 2008 - 2011
AT&T Mobility June 2007 - November 2008
AT&T Wireless May 2006 - July 2007
ATT & Cingular Wireless May 2005 - July 2006
ATT & Cingular Wireless June 2003 - June 2005
Mukilteo School District September 1994 - June 2003
Mukilteo School District September 1988 - September 1994
Skills
Teaching English as a..., Special Education, Supervising, Education, Staff Development, Leadership Development, Office Administration, Project Finance, Project Portfolio..., Project Management, Management, Wireless, Call Centers, Fraud Assessment, Process Improvement, Technical Support, Escalations, Troubleshooting, Cross-functional Team..., Handling Confidential..., Customer Retention, Customer Service, Business Travel, Coaching
Education
Edmonds Community College 1997 — 1998
Certificates, Education and the Law, Health and Safety
North Seattle College 1996 — 1997
Certificates, Early Childhood Psychology, CPR
Everett Community College 1995 — 1996
Certificates, Effects of Drugs and Alcohol, Basic Health Care, First Aid
Fragomen, Del Rey, Bernsen & Loewy October 2013 - Present
K2C March 2013 - Present
McKesson February 2013 - November 2013
Grey San Francisco March 2012 - August 2012
Code and Theory December 2010 - March 2012
Silverlign Group/GSI Commerce August 2009 - December 2010
AKQA,Inc. July 2006 - December 2009
Publicis Dialog 2005 - 2006
AT&T Wireless 2003 - 2004
White Runkle 2000 - 2003
Skills
Interactive Marketing, Integrated Marketing, Digital Marketing, Interactive Advertising, Digital Media, Online Advertising, Creative Strategy, Advertising, User Experience, Social Media, Creative Direction, Mobile Marketing, Social Media Marketing, Brand Development, Corporate Branding, Cross-functional Team..., Management, Strategy, E-commerce, Leadership, CRM, SEO, Email Marketing, Analytics, Mobile Devices, Marketing, Brand Management, Product Management, Business Development
Education
Northwestern University - Kellogg School of Management 2001 — 2001
Professional Program, Strategic Marketing
Eastern Washington University 1995 — 1997
BA, Psychology
Oklahoma City University 1991 — 1995
Art History and Education
Therapeutic Health Services - Youth and Family-Everett January 2012 - Present
Northshore Youth & Family Services September 2006 - February 2012
Catholic Community Services - Washington October 2004 - August 2006
Att Wireless March 1994 - June 2004
Skills
Group Therapy, Adolescents, Motivational..., Psychotherapy, CBT, Therapists, Family Therapy, Chemical Dependency, Interventions, Young Adults, Mental Health Counseling, Case Managment, Behavioral Health, Public Speaking, Community Outreach, DBT, Mental Health, Treatment, Prevention, Crisis Intervention, Team-oriented, Customer Service, Teaching, Dual Diagnosis, Addiction Recovery, Social Services, Solution Focused, Substance Use Disorders, Youth Mentoring, New Business Development, Clinical Supervision, Telecommunications, Substance Abuse..., Group Work, Individual Counselling, Reality Therapy, Animal-Assisted Therapy, Working with adolescents, Presentations, Alcohol/Drug..., Alcohol/Drug..., GAIN Certified, Self-esteem, Post Traumatic Stress, Co-occurring Disorders, Mental Health First Aid
Education
Walden University 2010 — 2013
Masters of Mental Health Counseling/Forensic Counseling, MS Mental Health Counseling
Edmonds Community College 2003 — 2004
CD Cert, Chemical Dependency Cert
Western Washington University 1979 — 1983
BA, Psycology
Freelance October 2010 - Present
Microsoft April 2013 - June 2013
Microsoft November 2012 - January 2013
Google June 2011 - August 2011
Cobalt Group June 2008 - October 2010
Cardiac Science October 2007 - October 2008
AT&T Wireless July 2001 - June 2007
Skills
SEM, Google Analytics, SEO, Google Adwords, Email Marketing, PPC, Wordpress, Web Design, Dreamweaver, CSS, Facebook, Social Media, HTML, Salesforce.com, CRM, Website Development, Organic Search, Web 2.0, Photoshop, Account Management, CAP, Bing Webmaster Tools, Creative Writing, Google Partnership..., Google Webmaster Tools, Linux, Oracle, Product Studio, Siebel, SQL, Strong Communication..., Technical Support, Troubleshooting, Web-Based Media Support, YouTube, Microsoft Operating..., Apple OS, B2B Marketing, Consumer Marketing, Compliance, Social Media Marketing, XML, Microsoft Excel, Escalations Management, Escalation Resolution, WordPress, Databases, Keyword Research, E-commerce, Analytics
Education
Stevens-Henager College-Ogden 2011 — 2014
Current pursuing B.S., Bachelor of Science in Web Application Development and Graphic Design.
Edmonds Community College 2010 — 2011
Student, Web Application Development and Graphic Design.
Wells Fargo Insurance Services November 2013 - Present
Emory University September 2013 - Present
Assurant Specialty Property February 2007 - November 2013
Home Capital, Inc. February 2006 - February 2007
Red Turtle Marketing 2004 - 2006
DST Systems (dba lock\line, LLC) 2003 - 2004
HomeBanc Mortgage 2002 - 2003
AT&T Wireless 1994 - 2002
Skills
Process Improvement, Strategy, Product Marketing, Account Management, Strategic Planning, Marketing, Financial Analysis, Program Management, Product Management, Management, Business Analysis, Training, Leadership, Continuous Improvement, Team Leadership, Team Building, Project Management, Analysis, Six Sigma, Change Management, Operations Management, Business Development, Risk Management, Visio, CRM, Budgets, Business Strategy, Product Development, Interpersonal...
Education
Emory University - Goizueta Business School 2010 — 2010
Certificate, Management Development & Managerial Leadership
Indiana Wesleyan University
BS, Management
University of Georgia - Terry College of Business
MBA, Business Administration
Alliance Apparel March 2015 - Present
REVOLVE February 2013 - Present
FWRD February 2013 - Present
True Religion Brand Jeans May 2010 - May 2012
Forever 21 August 2009 - May 2010
BCBG Max Azria Group March 2008 - June 2009
BCBG Max Azria June 2005 - March 2008
BCBG Max Azria Group June 2005 - June 2006
AT&T Wireless 2002 - 2005
Skills
Recruiting, Human Resources, Sourcing, Hiring, Talent Management, Apparel, Merchandising, Leadership, Retail, Fashion, Employee Relations, Market Research, Textiles, Store Operations, Marketing, Styling, Management, Microsoft Office, Assortment, Time Management, Microsoft Excel, Pattern, Store Management, Driving Results, Event Management, Strategy, Training, Employee Training, Trend Analysis, Trend, Sales, Luxury, Compensation Structures, Organizational..., Negotiation, Staffing Services, Applicant Tracking..., Customer Service
Education
Fashion Institute of Design & Merchandising 2004 — 2006
Apparel Manufacturing, Merchandise Marketing
F5 Networks October 2013 - Present
F5 Networks October 2010 - October 2013
F5 Networks January 2008 - October 2010
Disney Mobile March 2007 - February 2008
SinglePoint 2005 - February 2007
Wireless Services Corp 2005 - February 2007
AT&T Wireless 1999 - 2005
VoiceStream Wireless June 1998 - July 1999
T-Mobile 1998 - 1999
Western Wireless/VoiceStream September 1994 - June 1998
Skills
Telecommunications, Wireless, Vendor Management, Management, Networking, Enterprise Software, Staff Development, Data Center, Cross-functional Team..., Strategy, Network Security, Leadership, Technical Support, Security, Mobile Devices, Integration, Troubleshooting, Program Management, Cloud Computing, Computer Network..., SaaS, Managed Services, Project Management, Strategic Planning, Start-ups, Customer Support, Call Centers, LTE, Professional Services, Employee Training, Team Building, Team Management, Virtual Teams, International Business, Global Management, Global Strategy, Mergers & Acquisitions, Customer Satisfaction, Customer Engagement
Education
University of Newcastle 1994 — 1994
Northern Arizona University 1992 — 1994
Bachelor of Science (BS)
Eastern New Mexico University 1989 — 1992
Gem Wireless June 2015 - Present
Novatel Wireless March 2013 - June 2015
ExaDigm, Inc. February 2011 - September 2012
Sixnet September 2009 - September 2010
JBM Electronics, INC February 2006 - September 2009
Verilink 2004 - 2006
AT&T Wireless September 2003 - October 2005
AT&T December 2001 - September 2003
Monetics 1999 - 2001
AT&T 1997 - 2000
Skills
M2M, Enterprise Software, POS, Wireless, Solution Selling, Product Management, Executive Management, Go-to-market Strategy, Business Strategy, Cellular Communications, Strategy, Start-ups, Channel, VoIP, Product Development, Mobile Devices, Selling, Sales Operations, Managed Services, Channel Partners, Telemetry, Strategic Partnerships, Sales Management, Telecommunications, P&L Management, Direct Sales, Product Launch, Management, Program Management
Education
Goizueta Business School, Emory University 2011 — 2011
GEP, Executive Management
North Carolina State University - College of Management 1987 — 1993
B.A, Business Administration
Apex Senior High School
Encelium Technologies May 2010 - September 2014
PARTY RENTAL March 2007 - October 2008
AT&T Wireless May 1992 - May 2006
Education
Eastwick College 2009 — 2009
Computer Concepts and Application Business Program
QBE North America & Engenuity July 2013 - July 2015
Southeast Youth and Family Services June 2012 - May 2013
Edmonds Community College September 2011 - June 2012
State of Washington Office of Administrative Hearings February 2010 - August 2010
AT&T Wireless June 2004 - February 2008
Skills
Customer Service, Telephone Skills, Microsoft Publisher, Multi-line Phone, Microsoft Word, Microsoft Excel, Typing, Public Speaking, Outlook, Ten Key, Employee Training, Software Documentation, Higher Education, Research, PowerPoint, Community Outreach, Critical Thinking, Access, Accounts Payable, Accounts Receivable, Heavy Calendaring, Cash Handling Experience, Customer Escalation..., Expense Reports, Account Reconciliation, New Hire Paperwork, Petty Cash, Insurance, Quality Control, Accurate Data Entry, LEAN, Data Entry
Education
Edmonds Community College 1994 — 2016
ATA (pending), Accounting and Business Management
Kforce Inc. January 2011 - Present
Kforce February 2010 - December 2010
Kforce Professional Staffing November 2008 - January 2010
24 Seven March 2007 - August 2008
Ensemble Chimes January 2004 - February 2007
Hall Kinion December 1996 - 2004
AT&T Wireless 2001 - 2003
Limited Inc January 1991 - 1994
Skills
Recruiting, Management, Budget, Technical Recruiting, Executive Search, Talent Acquisition, Sourcing, Internet Recruiting, Contract Recruitment, Applicant Tracking..., Account Management, Benefits Negotiation, Cold Calling, Business Development, Staff Augmentation, Human Resources, SaaS, Vendor Management, Talent Management, New Business Development, Budgets, College Recruiting, Sales, Staffing Services, Sales Management, Temporary Placement, Temporary Staffing, CRM, Permanent Placement, Enterprise Software
Education
America College of London, affiliated with UCLA 1995 — 1996
Bachelor, Marketing
Fashion Institute of Design & Merchandising 1987 — 1989
Visual Presentation and Space Design, Visual Design
Sprint May 2014 - Present
Agaidi Tech March 2012 - Present
Dell January 2013 - February 2014
Microsoft November 2006 - 2012
AT&T Wireless August 2003 - November 2006
ER Solutions 1999 - 2001
Skills
Inventory Management, Contract Negotiation, Product Development, Microsoft Office, Sales Management, MS Project, Project Planning, Project Implementation, Project Coordination, Help Desk Management, IT Operations, ITIL, PMI, Arabic, English, Spanish, Windows, Enterprise Software, Cloud Computing, Management, Project Management, Team Leadership, Hardware, Technical Support, Customer Service, Program Management
Education
University of Canterbury 2005 — 2007
Bachelor of Science (B.S.), Computer Science
Everett Community College 1997 — 1999
Associate of Arts (AA), General Studies
MedSolutions June 2014 - Present
MedSolutions February 2014 - June 2014
MedSolutions June 2012 - February 2014
MedSolutions January 2007 - October 2012
MedSolutions November 2005 - January 2007
AT&T Wireless May 2003 - July 2005
Protocol Communications April 2000 - June 2001
Skills
Customer Service, Call Center, Microsoft Office, PeopleSoft, Troubleshooting, Training, Leadership, Quality Assurance, Management, Project Management, Employee Training, Healthcare Information..., Coaching, Call Centers, Customer Satisfaction, Six Sigma, Process Scheduler, HIPAA, Process Improvement, Software Documentation, Healthcare, Lectora
Education
Eastern Florida State College 2001 — 2002
Education
York College 1988 — 1990
Associates, Physchology
Ray Laks Honda March 2013 - Present
AT&T wireless April 2012 - March 2013
Bluebird Moving Co. January 2006 - March 2012
Skills
Strong work ethic, very..., proficient using..., Very personable, get..., Customer Service, Cold Calling, Direct Sales, Sales Operations, Salesforce.com, Sales, Sales Management, Account Management, Sales Presentations, Selling, Solution Selling, Inventory Management, Forecasting, Leadership, New Business Development, Business Development, Cross-functional Team...
Education
Erie Community College 2010 — 2012
Associate's degree, Liberal Arts and Sciences/Liberal Studies
ERA Atlantic Realty June 2014 - Present
Keller Williams Chatahoochie North April 2013 - May 2014
Prudential Georgia Realty 2012 - April 2013
Realty Executives March 2010 - January 2012
Eagle Communications October 2008 - May 2009
Fidelity Montana Real Estate 2005 - 2009
Homes in General June 2005 - October 2008
AT&T Wireless October 1998 - July 2004
Sensormatic Electronics September 1990 - September 1998
Coldwell Banker Commercial 1988 - 1990
Skills
Customer Relations, Account Management, Real Estate, Problem Solving, Selling, Customer Satisfaction, Buying, Sellers, Customer Service, Sales, New Business Development, Strategy, Direct Sales, Sales Operations, Marketing, CRM, Solution Selling, Strategic Planning, Business Development, Sales Management, Telecommunications, Residential Homes, Advertising, Networking, Budgets, Contract Negotiation, Referrals, Program Management, Short Sales, Training, Negotiation
Education
East Carolina University 1981 — 1985
Bachelor of Arts, English, minor in Journalism
Tehran American School 1977 — 1979
Fidelity Investments June 2012 - Present
Nokia 2000 - February 2012
Nokia 2000 - 2010
AT&T Wireless 1995 - 1998
Skills
Account Management, Telecommunications, Marketing, Strategic Partnerships, Customer Focus, Solution Selling, Value Based Selling, Virtual Teams, Wireless, Retail, B2B, Sales, Management, Direct Sales, Sales Operations, Selling, Training, Product Marketing, Sales Presentations, Vendor Management, Salesforce.com, Call Centers, Managed Services, Contract Negotiation
Education
Elizabethtown College 1989 — 1993
BA
North Shore Insurance January 2011 - Present
Performance Management Consulting Group, LLC January 2011 - Present
Point B Solutions Group, LLP February 2007 - January 2012
Microsoft June 2004 - January 2007
AT&T Wireless June 2002 - June 2004
Qpass December 1999 - November 2001
Lucent Technologies March 1999 - December 1999
Epoch Internet March 1997 - February 1999
Skills
Cross-functional Team..., Product Management, Start-ups, Business Analytics, Financial Analysis, Executive Reporting, Management Consulting, ROI Optimization, Strategic Planning, Integration, Leadership, E-commerce, Program Management, Project Management
Education
Eastern Washington University 1989 — 1994
B.S., Environmental Biology
SolarStone Partners January 2015 - Present
eTouchMenu January 2013 - December 2014
Western Graphics January 2010 - December 2012
White Rock Productions 1998 - 2009
AT&T Wireless 1996 - 1998
McCaw Cellular 1989 - 1996
Chuck Ruhr Advertising 1978 - 1986
Skills
Strategic Planning, Contract Negotiation, New Business Development, Strategy, Sales Management, Leadership, Microsoft Excel, Marketing Communications, Marketing, Sales, Product Development, Account Management, Budgets, Direct Mail, Digital Printing, Color Management, Cross-functional Team..., Customer Service, Wide Format Printing, B2B, Social Media, Project Planning, Marketing Strategy, Business Development, Strategic Partnerships, Mergers & Acquisitions, Customer Satisfaction, Process Improvement, Retail, Management, Solution Selling, Training, Direct Marketing, Team Building, Direct Sales, Project Management, Operations Management, SaaS
Education
Eastern Washington University 1973 — 1977
Bachelor's Degree, Mass Communications
ADT Security Services May 2012 - Present
ADT Security Services November 2007 - May 2012
FDN Communications 2003 - October 2007
AT&T Wireless 1994 - 2003
Pepsi Cola Company 1983 - 1994
Procter & Gamble 1981 - 1983
Skills
Strategic Partnerships, Entrepreneurship, Marketing, Team Building, Cross-functional Team..., Sales, Sales Management, New Business Development, Product Marketing, Team Leadership, Negotiation, Product Management, Account Management, Business Development, Start-ups, Selling, CRM, Lead Generation, Leadership, Strategy, Competitive Analysis, Mergers & Acquisitions, Strategic Planning, Executive Management, Management, Social Media Marketing, Marketing Strategy, Business Strategy, Telecommunications, Direct Sales, Product Development, Business Planning, Analytics, Sales Operations, B2B, Solution Selling, Direct Marketing, Market Research, P&L Management, Salesforce.com, Integrated Marketing, Marketing Communications, SaaS, Mobile Devices, Go-to-market Strategy
Education
Eastern Illinois University 1980 — 1981
MBA, Marketing, Finance
Cardiac Science Corporation October 2007 - Present
Philips Medical Systems November 2005 - October 2007
AT&T Wireless December 2003 - November 2005
United Way of Snohomish County August 2003 - December 2003
Fluke Corporation November 1992 - October 2002
Education
Everett Community College
Toptech Systems June 2014 - Present
Toptech Systems May 2012 - June 2014
Toptech Systems September 2009 - June 2012
Toptech Systems May 2007 - August 2010
Toptech Systems July 2006 - April 2007
Cingular October 2000 - July 2006
Cingular Wireless 2004 - 2005
AT&T Wireless 2001 - 2005
Skills
Software Project..., Project Management, Management, Business Analysis, Project Planning, Process Improvement, SDLC, Requirements Analysis, Budgets, Change Management, Leadership, PMO, PMP, Program Management, Software Documentation, Team Building, Troubleshooting, Quality Assurance, Vendor Management
Education
Embry-Riddle Aeronautical University 1997 — 2000
cv
Sprint March 2015 - Present
eRecyclingCorps 2012 - 2014
Sprint December 2009 - February 2012
Sprint August 2006 - December 2009
Sprint July 2002 - November 2006
Cavalier Telephone 2000 - 2002
AT&T Wireless 1996 - 2000
Skills
Solution Selling, Wireless, Direct Sales, Salesforce.com, Training Delivery, Account Management, Sales Presentations, Sales Management, Channel Sales, Curriculum Development, Channel Account..., Call Centers, Mobile Technology, Leveraging Strategic..., Establishing Strategic..., Program Launch, Launch Events, KPI Dashboards, Mobile Devices, Carrier Relationship..., Indirect Channel Sales, Territory..., Coaching
Education
Excelsior College 2003 — 2003
Bachelor of Science, Liberal Studies/ Communications
Georgia State University 1987 — 1992
Theater & Film
The University of Georgia 1985 — 1987
Business
Mt Lebanon High School 1984 — 1985
Roswell High School 1981 — 1984
IDEXX Laboratories July 2014 - Present
Verizon Wireless December 2013 - July 2014
T-Mobile August 2003 - June 2013
Alaris Medical Systems April 2002 - August 2003
AT&T Wireless May 1997 - April 2002
Skills
Professional Selling..., Target Account Selling, Selling to Executives, SPIN Selling, Negotiating to Yes, Versatile Salesperson, Counselor Salesperson..., Miller Hiemann, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Microsoft Exchange, ACT, Salesforce.com Certified, Sales, PowerPoint, Telecommunications, Wireless, Sales Process, Sales Operations, Account Management, Solution Selling, Enterprise Software, Strategy, Business Development, Selling, Cross-functional Team..., Contract Negotiation, Leadership, Management, Sales Management, Strategic Partnerships, Strategic Planning, Negotiation, Salesforce.com, Direct Sales, Cold Calling, Business Process..., SaaS, Mobile Devices, Customer Retention, CRM, Managed Services, Product Marketing, Forecasting, Business Planning
Education
Eastern Illinois University
Bachelors, Economics
AT&T January 2005 - Present
Cingular Wireless (formerly AT&T Wireless) January 2002 - January 2005
AT&T Wireless January 1998 - January 2002
Skills
IT Operations, IT Service Management, Telecommunications, Project Management, Project Planning, Business Process..., Business Requirements, Process Improvement, Microsoft Office, Integration, Six Sigma, ITIL Certified, Wireless, Mobile Communications, Mobile Technology, Data Center, Call Center, Customer Service, Customer Satisfaction
Education
Everett Community College
Buildingi October 2013 - Present
Buildingi June 2010 - October 2013
Healthcare Managment Administrators November 2009 - June 2010
Premera Blue Cross October 2007 - October 2009
Premera Blue Cross January 2006 - October 2007
AT&T Wireless August 2004 - January 2006
Penn State University August 2002 - May 2003
Erickson McGovern Architects August 2001 - August 2002
Skills
AutoCAD, Customer Service, Microsoft Office, Data Entry, Space Management, Space Planning, Software Documentation, Proposal Writing, Process Improvement, Workplace Technology, Microsoft Excel, Program Management, Microsoft Word, Process Scheduler, Outlook, Visio, Access, Troubleshooting, Data Analysis, Work Process Development, Windows, Training, Call Coaching, Project Management, Project Planning
Education
Western Governors University 2012 — 2015
Bachelor of Science (B.S.), Business Administration, Management and Operations
ITT Technical Institute-Everett 2008 — 2010
Associates of Applied Science, Computer Drafting and Design, 3.68
Edmonds Community College 2004 — 2007
Associates, Technology/Business
Comcast Cable March 2015 - Present
Comcast Cable March 2009 - March 2015
Charter Communications May 2007 - January 2009
Time Warner Cable August 2006 - January 2007
Comcast February 2001 - July 2006
AT&T Broadband March 2000 - February 2001
MediaOne July 1998 - February 2000
AT&T Wireless February 1997 - July 1998
American Golf Corporation 1996 - 1997
Quantum International Group February 1994 - May 1996
Skills
Telecommunications, VoIP, Process Improvement, Vendor Management, Call Center, Product Management, Integration, Troubleshooting, Call Centers, Project Management, Cross-functional Team..., Leadership, Team Leadership, Strategy, Development Of Employees, ITIL, Budgets, Analysis, Management, Wireless, Outsourcing, Program Management, IT Service Management, IT Strategy, Strategic Planning, IT Management, Project Planning, Cloud Computing
Education
UCLA Anderson School of Management 1998 — 2001
MBA
Emory University 1989 — 1992
BA, Economics
Cranston West High School
AT&T September 2013 - Present
Ericsson January 2013 - September 2013
CommScope - formerly Andrew Corporation 2005 - 2011
AT&T Wireless 1999 - 2005
XYPOINT, now TCS 1996 - 1999
Skills
Location Based Services, Cross-functional Team..., Wireless, Deployment, Telecommunications, Program Management, E911, Cellular Communications, Management, Project Management, Testing, System Deployment, 4G, VoIP, 3G, Mobile Devices, Vendor Management, Integration, GSM, PMO, E-911, Product Management, Managed Services, Wireless Networking, PMP, LTE, CDMA, UMTS
Education
Project Management Institute 2012 — 2012
Project Management Professional (PMP), PMP
Edmonds Community College
University of WA
AT&T Mobility July 2013 - Present
The Walt Disney Company August 2011 - May 2013
Motricity February 2009 - August 2011
Motricity January 2008 - August 2011
Motricity (formerly known July 2007 - July 2011
Infospace June 2007 - January 2008
Infospace January 2007 - January 2008
AT&T Wireless July 2005 - July 2007
AT&T 2005 - 2007
AT&T Mobility 2004 - 2007
Skills
Wireless, ITIL, Mobile Devices, Linux, Mobile Applications, Agile Methodologies, Troubleshooting, Telecommunications, Data Center, Windows Server, IIS, Microsoft SQL Server, Incident Management, Technical Support, TCP/IP, Enterprise Architecture, SQL, Enterprise Software, Software Documentation, Networking, VMware, Testing, Hand Knitting, Crochet, Kanban, Veterinary Medicine, Cloud Computing IaaS, Servers, Active Directory, Help Desk Support, Customer Satisfaction, Digital Media, JavaScript, Content Management, Relationship Management, Spam Filtering, Web Content Management, CRM, Compliance, Customer Retention, Problem Solving, Customer Service, Perl, Network Administration, Windows
Education
Northwest University 2012 — 2019
Master of Business Administration (M.B.A.), Business Administration, Management and Operations, 3.8
Lake Washington Technical College 2010 — 2011
Computer and Information Sciences and Support Services, 3.66
University of Phoenix 2006 — 2006
Information Technology, 3.8
Edmonds Community College 1998 — 1999
ATA, Computer and Information Sciences and Support Services
Sequim High School 1987 — 1991
Redfin June 2012 - Present
Fred Hutchinson Cancer Research Center May 2011 - October 2011
Fred Hutchinson Cancer Research Center March 2011 - October 2011
ICT Refresh Team July 2010 - February 2011
AT&T Wireless January 2000 - January 2010
T Wireless December 1999 - December 2009
AT&T Mobility 2007 - 2009
T Wireless's national headquarters September 1997 - September 1999
Centralia Community College September 1996 - August 1997
Centralia Community College 1996 - 1997
Skills
Windows 7, Apple Snow Leopard, TCP/IP, Operating Systems, VPN, Hardware, Windows, Microsoft Office, Problem Solving, Troubleshooting, Outlook, Desktop Support, Customer Service, Computer Hardware, Software Documentation, Technical Support, Team Leadership, Security, Network Administration, VoIP, Internet Troubleshooting, Databases, SharePoint, Citrix, Blackberry, Network Security, System Deployment, Software Installation, Testing, Wireless, Active Directory, Process Improvement, Help Desk Support, Microsoft Exchange, Servers, Vendor Management, Telecommunications, DNS, Laptops, Cisco Technologies, Antivirus, Group Policy, ITIL, Management, Networking, Linux, Customer Satisfaction, Routers, Firewalls, Training
Education
Seattle University 2007 — 2009
Certified Teacher of ESL, English as a Second Language
the Seattle School of TESL 2006 — 2008
B.A; B.A; Degree, English (Creative Writing); Humanities; French and drama
Eastern Washington University 1985 — 1992
B.A., English, Humanities, honors degree
Freelance Photographer October 2005 - Present
Fresenius Medical Care August 2011 - October 2014
Gibraltar Pools November 2010 - August 2011
Silverlink Communications June 2008 - April 2010
Brooks Pharmacy May 2003 - June 2008
Blockbuster June 1997 - May 2003
AT&T Wireless 2000 - 2002
Skills
Healthcare, Process Improvement, Management, Program Management, Business Analysis, Cross-functional Team..., Project Management, Enterprise Software, SaaS, Customer Service, Leadership, Training
Education
Fairfield University 1999 — 2003
BS, Information Systems/Operations Management
BASF June 2015 - Present
Extenday USA October 2007 - Present
Wilson Orchard and Vineyard Supply September 2003 - September 2007
Novartis August 2001 - August 2003
AT&T Wireless 1998 - 2001
Skills
Strategic Planning, Sales Management, Selling, Account Management, Cold Calling, B2B, Marketing Strategy, New Business Development, Marketing Communications, Gastroenterology, Urology, Pharmaceutical Sales, Negotiation, Sales, Customer Service, Sales Presentations, Retail, Marketing, Sales Process, Sales Operations, Product Marketing, Business Planning, Direct Sales, Strategy, CRM, Team Building, Contract Negotiation
Education
Leadership TC 1998 — 1998
Leadership and Networking Group, Leadership
Eastern Washington University 1993 — 1996
BA, Marketing, Management
Mega-Hertz 2011 - Present
Cricket Communications 2010 - 2011
WFI 2009 - 2010
BCI 2008 - 2009
Antares December 2005 - 2008
Lynch Interactive November 2004 - November 2005
Northcoast September 2002 - September 2004
AT&T Wireless October 1999 - May 2002
MPower Communications (now TelePacific Communications) 2001 - 2002
Mpower Communications 2000 - 2001
Skills
Program Management, Change Management, Budget Management, Risk Mitigation, Quality Assurance, Transformations, Organizational Analysis, Strategic Planning, Planning, Business Process, Automation, Process Improvement, Team Building, Process Engineering, Business Analysis, Risk Management, Business Strategy, Operations Management, Team Leadership, Negotiation, Cross-functional Team..., Team Management, Vendor Management, Business Process..., Coaching, Vendor Relations, P&L, Forecasting, Performance Management, Organizational Needs..., Project Planning, Project Management, Budgets, Income Statement, Telecommunications, Training, Fiber Optics, LTE, Business Development, WiFi, Strategy, Start-ups, Wireless, Cellular Communications, Business Planning, Mobile Devices, Account Management, Integration, Product Development, Contract Negotiation
Education
Fairleigh Dickinson University
Cambia Health Solutions November 2013 - Present
HealthMEDX November 2012 - November 2013
CRISTA Ministries March 2011 - October 2012
T-Mobile September 2008 - April 2011
T-Mobile November 2006 - September 2008
Microsoft August 2004 - September 2006
AT&T Wireless October 2001 - August 2004
StairMaster July 2000 - September 2001
Progressive Insurance 1997 - 2000
Skills
Project Management, SharePoint, Vendor Management, Program Management, Telecommunications, Visio, Process Improvement, SDLC, PMO, Integration, Software Project..., Resource Management, Change Management, Business Requirements, Business Analysis, Requirements Analysis, Cross-functional Team..., Business Process, Team Leadership, Project Portfolio..., ITIL, PMP, Business Intelligence, Requirements Gathering, Software Documentation, IT Management, Project Planning, MS Project, Call Centers, Team Building, Project Delivery, Management, Quality Assurance, Agile Project Management, Leadership, Business Process..., CRM, Strategy, Product Management, Outsourcing, Agile Methodologies, Software Development, System Deployment, Budgets, Training, Enterprise Software, Analysis, IT Strategy, Waterfall, Microsoft Project
Education
Northwest University 2005 — 2008
Bachelors, Business Management, concentration Project Management
Edmonds Community College
Associates of Technical Arts, Legal Assistant - Paralegal
LBA Group, Inc. August 2010 - June 2015
East Carolina University 2012 - May 2015
North State Communications July 2005 - July 2010
RFMD January 2003 - July 2005
AT&T Wireless May 1996 - January 2003
Fawn Industries September 1993 - May 1996
Skills
RF, Business Strategy, Business Development, Distributed Antenna..., University Teaching, RF Engineering, Wireless, Presentations, iBwave, Project Management, Microwave, Public Speaking, Cellular Communications, IT Strategy, Java, Safety Training, Telecommunications, CDMA, Antennas, 4G, UMTS, Organizational Behavior, LTE, FCC, RF design, DAS, Matlab, Microsoft Excel, Access, Business Modeling, Expert Witness, NI LabVIEW, Corporate Finance, Systems Analysis, Microsoft Excel 2010, Advanced Design System, Numerical..., 3G, Testing, Wireless Networking, WiFi, Networking, GSM, Optimization, Fiber Optics, Optical Fiber, Signal Processing, Network Design, Broadband, Management
Education
North Carolina Agricultural and Technical State University 2004 — 2010
Ph.D
East Carolina University 2012 — 2014
Master of Business Administration (M.B.A)
North Carolina State University 1999 — 2002
M.S.E.E.
North Carolina State University 1987 — 1993
B.S.
Andrews High School 1984 — 1987
Atkinson, Haskins, Nellis, Brittingham, Gladd & Fiasco August 2014 - Present
Barber and Bartz Law Firm August 2013 - July 2014
Office of the Chapter 13 Trustee June 2013 - July 2013
Everest University June 2012 - July 2013
The Home Depot January 2006 - March 2012
At&T Wireless June 2002 - January 2006
Innerspace Office Solutions April 2000 - April 2003
Skills
Communication Skills, customer service, Microsoft Office, Microsoft Excel, Microsoft Word, Time Management, Legal Writing, Legal Research, Legal Documents, Civil Procedure, Criminal Procedure, Family Law, Preparation of Wills, Contract Law, Real Estate, Project Coordination, Project Management, Project Planning, Issue Management, Issue Resolution, Document Drafting, Space planning, Product Selection, Rendering, CAD, Customer Service, Filing
Education
Everest University-Tampa 2012 — 2013
Associate of Arts (AA), Paralegal Studies, 2nd year
The Art Institute of Portland 1996 — 2000
BS in Interior Design, Interior Design
AMSTAT Corp. February 2007 - Present
Mobile ESPN March 2006 - February 2007
AT&T Wireless January 1999 - March 2006
Skills
Aircraft, Customer Service, Aviation, Aerospace, Contract Negotiation, Airports, Flights, Avionics, Airlines, Charter, Piloting, Team Building, Aircraft Maintenance, Program Management, Helicopters, New Business Development, Transportation, Team Leadership, Aeronautics, Negotiation, Project Planning, Commercial Aviation, Contract Management, Human Factors, Operations Management, Strategic Planning, Maintenance & Repair, Process Improvement, Leadership, Flight Planning, Project Management, Logistics, Continuous Improvement, Training, Airworthiness, Flight Safety, Analysis, Aviation Security, Cross-functional Team..., Pricing, Civil Aviation
Education
Fairleigh Dickinson University
Associates, Communications
CVS Health April 2015 - Present
AT&T Mobility December 2012 - Present
Express Scripts January 2004 - December 2012
Change Management & Implementation January 2004 - January 2006
HABAND COMPANY January 2002 - January 2004
GoAmerica Communications January 2000 - January 2002
GoAmerica Communications 1999 - 2002
MERCK MEDCO MANAGED CARE January 1998 - January 2000
AT&T Wireless January 1994 - January 1998
AT&T Wireless January 1992 - January 1994
Skills
•Product Design..., Performance Metrics..., Product Documentation..., MS Excel Pivot Tables, Microsoft Excel, Access, Visio, MS Project, Tableau, Forecasting, Vendor Management, Leadership, Management, Analysis, Process Improvement, CRM, Strategic Partnerships, Cross-functional Team..., Product Development, Change Management, Strategic Planning, Budgets, Project Portfolio..., Sales, Product Launch, Sales Operations
Education
Fairleigh Dickinson University 1986 — 1990
Bachelor of Science, Marketing
Fairleigh Dickinson University-Metropolitan Campus
Bachelor's degree-Marketing, Marketing
AT&T Mobility August 2013 - Present
AT&T Mobility June 2005 - August 2013
AT&T Wireless February 2001 - June 2005
Microsoft Corporation 1999 - 2000
Boeing Commercial Airplane Group 1996 - 1999
Skills
T1, Telecommunications, Wireless, VoIP, Telephony, DSL, IP, Managed Services, Computer Network..., Ethernet, Broadband, LAN-WAN, WAN, A&P, Aircraft Maintenance, Field Operations, Amateur Radio, Technical Support, Testing, Software Installation, Customer Satisfaction, Mobile Devices, Account Management, Customer Experience, Customer Retention, Direct Sales, Sales Operations
Education
Everett Community College
Associate in Technical Arts in Aviation Maintenance Technology
Aviation & Electronic Schools of America
F.C.C. General Radiotelephone Operator License
COX Enterprises June 2013 - July 2014
AT&T Wireless April 2010 - May 2013
AT&T Wireless August 2009 - March 2010
AT&T January 1987 - December 2008
Geac May 1998 - July 1999
Group Solutions, Inc January 1997 - April 1998
MSA-Management Science America January 1980 - December 1986
Skills
Managing multiple..., Information Technology, Product Development, Quality Management, Web Hosting, Corporate Training, PMO, Vendor Management, PMP, Telecommunications, SDLC, Program Management, Project Portfolio..., Integration, Management, MS Project, Cross-functional Team..., Requirements Analysis, Visio, Project Management, Testing, Leadership, Software Documentation, Business Analysis, Software Development, Analysis, Pre-sales, Change Management, Microsoft Project
Education
Villanova University 2009 — 2009
Master Certificate, Project Management IS/IT
Fairleigh Dickinson University 1970 — 1975
BS, Science and Business
Avalara 2014 - Present
Phizzle 2011 - 2014
Wipro Consulting May 2010 - April 2011
Verizon Wireless January 2010 - April 2010
Oasys Mobile 2007 - 2009
Cricket Communications/Leap Wireless 2004 - 2007
AT&T Wireless 2002 - 2004
Skills
Mobile Content, Mobile Advertising, Social Media Marketing, Android, Mobile, Mobile Internet, Mobile Software, Product Strategy, Mobile Applications, Product Management, Digital Media, Mobile Marketing, Product Marketing, Mobile Commerce, Strategic Partnerships, Mobile Technology, Wireless, Start-ups, Mobile Payments, Competitive Analysis, Mobile Solutions, New Business Development, Go-to-market Strategy, Marketing Strategy, Online Advertising, Business Strategy, P&L Management, Social Media, Mobile Strategy, Market Research, Strategy Development, Entrepreneurship, Smartphones, Mobile Games, Location Based Services, SaaS, Product Development, Mobile Search, Digital Strategy, Digital Marketing, Mobile Devices, Highly personable, Strategy, Caring, Business Development, Cross-functional Team..., Marketing, E-commerce, Channel Partners, Product Launch
Education
University of Washington School of Law 1991 — 1994
JD
Eckerd College 1987 — 1991
BA, Economics
Westlake High School
FPL November 2010 - Present
TD Bank USA May 2007 - November 2010
Razr Trading May 2006 - May 2007
Cingular Wireless January 2000 - November 2005
AT&T Wireless May 1998 - December 1999
AT&T Wireless May 1996 - May 1998
The Hartford Financial Services Group May 1991 - October 1995
The Hartford Financial Services Group May 1990 - May 1991
RJ Reynolds December 1989 - May 1990
EMCo of New England April 1985 - December 1989
Skills
Project Management, Microsoft Technologies, Virtualization, PMP, Budgets, ITIL, Microsoft Exchange, Business Analysis, IT Leadership, Management, Data Center, Process Improvement, Microsoft Servers, Business Continuity..., Disaster Recovery
Education
Fairfield University 1990 — 1992
Continuing Ed, Marketing
Fairfield University 1988 — 1990
Continuing Ed, Computer Graphics
University of Miami 1979 — 1984
Marine Science
University of Miami 1979 — 1983
Bachelors, Majors, Marine Science, Geology, Minor, Business Law
TekSystems OwnerPatterson TechnologiesProject Management ConsultantSAICFebruary 2009 - Present
SAIC February 2008 - Present
FEDEX Office Services January 2007 - February 2009
AT&T Wireless Services 1989 - 2004
AT&T Wireless 1989 - 2004
Education
Value Train 2004 — 2005
SSCP
ECPI University 1998 — 1999
Advanced Masters certification
Stevens Institute of Technology 1995 — 1998
Masters in Project Management
The George Washington University 1995 — 1996
PMP Certification
ATT School of Business 1993 — 1996
SEMMD LLC June 2008 - Present
T-Mobile 2008 - 2008
Macomb Community College 2008 - 2008
T-Mobile 2006 - 2008
Jerry Bresser Institute 2005 - 2006
Richard Conner Riley and Asscoiates 2005 - 2005
Prudential Dickson Hughes 2000 - 2004
AT&T Wireless 2000 - 2004
Sprint 1996 - 1998
Education
Macomb Community College 2008 — 2010
Business Management
Eastern Michigan University 1996 — 1997
General Studies
Cranbrook Kingswood 1992 — 1996
High School Diploma
ATT Wireless September 2013 - Present
DICK'S Sporting Goods November 2012 - September 2013
Hilton Worldwide February 2012 - November 2012
Quality Markets January 2007 - August 2010
Skills
Customer Service, Typing, First Aid, Money Management, Customer Experience, Team Management, Cash Handling Experience, Sales Operations, Guest Booking, Health Education, Cash Register, PowerPoint, Microsoft Word, Microsoft Excel, setting up interviews, Product Ordering
Education
Edinboro University of Pennsylvania 2007 — 2010
Health/Health Care Administration/Management
Union City High School 2000 — 2007
General, Health Care and Theatre Arts
State Farm September 2015 - Present
GEICO February 2014 - Present
GEICO February 2015 - September 2015
GEICO August 2013 - February 2014
GEICO April 2012 - August 2013
AT&T August 2008 - March 2012
AT&T Wireless December 2006 - July 2008
EBAY Quik Drop Store September 2005 - January 2007
Anastasio Associates Realtor RE Agent March 2005 - September 2005
Prudential Real Estate March 2004 - March 2005
Skills
Sales, Customer Service, Building Relationships
Education
Farmingdale State College 2002 — 2006
BACHELORS, BUSINESS MANAGEMENT
SUNY Farmingdale 2002 — 2006
Bachelor of Science, Business Management Technology; Business Management
Ricoh Americas Corporation July 2015 - Present
Ricoh Americas Corporation October 2014 - June 2015
Free Yourself Bail Bonds, Inc. May 2011 - January 2015
T-Mobile July 2003 - October 2014
Keller Williams Realty August 2010 - September 2012
Wilkinson & Associates Real Estate October 2006 - July 2010
SunCom Wireless December 2004 - March 2008
AT&T Wireless July 2003 - December 2004
Cingular Wireless April 2002 - July 2003
East Carolina University 1997 - 2001
Skills
Direct Sales, Sales, Real Estate, Foreclosures, Sellers, Investment Properties, Customer Service, Self-starter, Management, Account Management, Leadership, CRM, Retail, Training, Customer Retention, Sales Operations, Customer Satisfaction, Wireless, Sales Management, Public Speaking, Telecommunications, Budgets, Team Building, New Business Development, Contract Negotiation, Marketing, Time Management, Strategic Planning, Selling, Negotiation, Advertising, Sales Process, Merchandising, Recruiting, Small Business, Sales Presentations, Business Development, Social Media Marketing
Education
East Carolina University - College of Business 1997 — 2001
Bachelor’s Degree, Management Information Systems, General
Superior School of Real Estate 2006 — 2006
Real Estate, Real Estate
New Hanover High School 1994 — 1997
Diploma, High School/Secondary Diploma Programs
Verizon Corporate March 2012 - September 2015
OPM3 2008 Update Team (PMI) January 2007 - December 2013
Project Management Institute (PMI) November 2012 - November 2012
Verizon Wireless August 2007 - March 2012
Verizon - Corporate PMO 2007 - September 2009
Intel Corporation June 2005 - July 2007
UBS Financial Services September 2004 - June 2005
AT&T Wireless September 1990 - July 2003
Coorporación Cultural Centro Colombo Americano January 1982 - July 1989
Monomeros Colombo Venezolanos S.A. January 1986 - December 1988
Skills
Program Management, Strategy, PMP, PMO, SDLC, Change Management, Vendor Management, Project Portfolio..., Agile Project Management, Risk Management, Process Improvement, Cross-functional Team..., Certified Project..., Business Analysis, Management, Telecommunications, MS Project, Project Management, Product Marketing, Product Management, Project Planning, Software Project..., Requirements Analysis, Leadership, Business Process..., Business Process, Strategic Planning, Resource Management, Outsourcing, Governance, Product Development, Analysis, Training, Business Strategy, Operations Management, Start-ups, IT Strategy, PMI, Microsoft Project, Integration
Education
CORE IS 2011 — 2011
MSP Program Management Certified, MSP Program Management Certification
PMI 2007 — 2007
OPM3, Certified Assesor
Fairleigh Dickinson University 2000 — 2004
Business, Bachelor of Arts in Individualized Studies Degree
The George Washington University - School of Business 1998 — 2000
Program Management, Project Management Master Certificate Program
Centro Colombo Americano 1982 — 1985
Business English and Bilingual Secretary, English
MasterCard Advisors October 2013 - Present
MasterCard Advisors June 2011 - October 2013
LexisNexis February 2010 - June 2011
KPMG October 2003 - March 2009
KPMG May 2000 - October 2003
AT&T Wireless 1992 - 2000
Skills
Integrated Marketing, Direct Marketing, Marketing Communications, B2B Marketing, Digital Marketing, Marketing Strategy, Thought Leadership, Internal Communications, Corporate Communications, Strategic Planning, Segmentation, Marketing, Financial Services, Brand Management, Strategic Communications, Social Media Marketing, Social Media, Strategy, Online Advertising, Public Relations, Digital Strategy, B2B, Marketing Management, Advertising, Leadership, Cross-functional Team..., Digital Media, CRM, Product Marketing, Analytics, Strategic Partnerships, Relationship Marketing, Competitive Analysis, Product Management, Lead Generation, Customer Acquisition, E-commerce, Multi-channel Marketing
Education
Harvard Business School 2003 — 2003
Executive Education Program, Business Marketing Strategy
Fairleigh Dickinson University 1995 — 1998
MBA, Corporate & Organizational Communications
Seton Hall University 1989 — 1993
BA, Communications, Public Relations
Wroxton College, Oxfordshire England - Fairleigh Dickinson University 1997 — 1997
International Program, Communications
Support.com 2010 - 2015
Verizon FiOS 2007 - 2008
Cingular Wireless August 2005 - August 2007
AT&T Wireless May 2004 - August 2005
AT&T Wireless May 2003 - May 2004
Skills
Software Development, Linux, Java, SQL, JavaScript, XML, Microsoft SQL Server, Agile Methodologies, C#, Cloud Computing, HTML, Enterprise Software, C++, Network Troubleshooting, Troubleshooting, Computer Hardware..., Remote Troubleshooting, Internet Troubleshooting, Copy Editing, Networking, Technical Support, Hardware, Operating Systems, Wireless, Android, Windows, Customer Support, Process Improvement, Windows Server, TCP/IP, Telecommunications, Leadership, Routers, Management
Education
University of Washington Bothell 1994 — 1996
B.A. United States Studies, Political Science and Government
Everett Community College 1990 — 1992
AA general transfer, Journalism
Boeing July 2007 - Present
Cingular Wireless February 2004 - October 2006
AT&T Wireless August 2001 - February 2004
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Leadership, Customer Service, Strategic Planning, PowerPoint, Research, Microsoft Project, Six Sigma, Lean Operations, Negotiation, Customer Satisfaction, Project Management, Process Improvement
Education
Everett Community College 2014 — 2015
Project Management Certification, Project Management
Universtity of Washington 1980 — 1983
Non-degree, Business Administration and Management, General
Everett Community College 1978 — 1980
Associate’s Degree, Business Administration, Management and Operations, 3.5
Sandia National Laboratories September 2014 - Present
SAIC November 2008 - September 2014
Cray September 2007 - November 2008
Fleet Numerical Meteorology and Oceanography Center December 2005 - August 2007
Northrop-Grumman December 2005 - August 2007
IBM June 2000 - August 2004
AT&T Wireless March 1998 - June 2000
IBM December 1995 - March 1998
United States Army October 1985 - October 1989
Skills
High Performance..., Cluster, Unix, Linux, System Architecture, Perl, Storage, Shell Scripting, Virtualization, System Administration, Storage Area Networks, Distributed Systems, Systems Engineering, Bash, Troubleshooting, RedHat, Switches, Operating Systems, Data Center, Security, AIX, Software Development, HP, DNS, SAN, Integration, Disaster Recovery, Scalability, Servers, RHEL, High Availability, Apache, Unix Shell Scripting, Python, IBM AIX, Red Hat Linux
Education
Edmonds Community College 1990 — 1992
Inglemoor High
Sky Valley Organic Farm May 2014 - Present
Cobalt Mortgage April 2012 - May 2014
Tek Systems April 2010 - March 2012
Wimmer Solutions September 2009 - October 2009
Insight Global April 2006 - June 2009
CompuCom March 2002 - April 2006
Comforce 2000 - 2001
AT&T Wireless 1998 - 2000
Entex (Siemens IT Solutions and Services Pvt. Ltd.) 1996 - 1998
Skills
VMware, Active Directory, Group Policy, Windows Server, Operating Systems, Technical Support, Servers, VPN, Networking, Data Center, Cloud Computing, IIS, System Deployment, Windows, Windows 7, Network Administration, Microsoft Exchange, Hardware, Cisco Technologies, XP, VMware ESX, Testing, Blackberry Enterprise..., Troubleshooting, Software Installation, IT Management, Hyper-V, Help Desk Support, SAN, Enterprise Architecture, DNS, Cluster, TCP/IP, SQL, Virtualization, VMware Infrastructure, SharePoint
Education
Everett Community College 2015 — 2015
Project Management Certification, Project Management
Edmonds Community College 1991 — 1992
Associates Degree
Shoreline School District February 2015 - Present
AT&T Mobility July 2012 - May 2015
AT&T Mobility January 2009 - July 2012
AT&T Mobility April 2007 - January 2009
AT&T Wireless September 2005 - April 2007
AT&T Wireless July 2004 - September 2005
AT&T Wireless September 2000 - July 2004
AT&T Mobility 2000 - 2002
Skills
LTE, Wireless, Unix, Telecommunications, Troubleshooting, Project Management, PowerPoint, Microsoft Excel, Computer Network..., GSM, Switches, Networking, SS7, Routing, Network Engineering, Wireless Networking, Cross-functional Team..., Vendor Management
Education
Edmonds Community College 2001 — 2003
Computer Science, 3.6
Shoreline Community College 1994 — 1996
Loving Paws Dog Walking, LLC July 2015 - Present
Eleanor Roosevelt Center at Val-Kill September 2014 - December 2014
Center for Spectrum Services 2012 - 2014
Center for Spectrum Services 2012 - 2014
AT&T Wireless July 1987 - August 1994
Cellular One (Formerly Albany Telephone Company), Albany, NY October 1983 - June 1987
Skills
Fundraising, Public Speaking, Public Relations, Event Planning, Social Media Marketing, Corporate Communications, Editing, Marketing, Newsletters, New Business Development, Nonprofits, Volunteer Management, Grant Writing, Creative Problem Solving, Collaborative Leadership, Competitive Analysis, Strategic Communications, Strategic Planning, Marketing Strategy, Training, Event Management, Detail Orientation, Multitasker, Microsoft Offce, Donor Perfect Database..., Writing, Vendor Management, Web Content, Program Development, Marketing Communications, Copywriting, Email Marketing, Donor Recognition, Donor Management, Budgets, Direct Marketing, Social Media
Education
State University of New York at Albany 1982 — 1986
BA, Communications, Business
Dutchess Community College 2008 — 2011
Paralegal Studies and Practice Certification, Paralegal Studies, 4.0
Housing Hope October 2004 - May 2012
AT&T Wireless August 1999 - October 2004
Everett School District August 1984 - August 1996
Skills
Call Center, Access, Siebel, Customer Service, Database Administration, Documentation, Data Management, Outlook, Customer Satisfaction, Database Development, Databases, Customer Relations, Data Collection, Excel, Microsoft Office, Telephone Skills, Word, Operating Systems, Data Entry, Inventory Management, Microsoft Excel
Education
Edmonds Community College 1997 — 1999
Associate of Technical Arts, Information Technology
Foster Pepper PLLC December 2003 - August 2015
AT&T Wireless August 1996 - August 2001
MOST, Inc. / OCEAN Microsystems July 1994 - July 1996
Skills
Legal Research, Legal Writing, Document Review, Litigation Support, Legal Assistance, Civil Litigation, Litigation, Mediation, Wills, Intellectual Property, Westlaw, Corporate Law, Courts
Education
Edmonds Community College 2002 — 2003
Paralegal Certificate, Paralegal Studies
East Tennessee State University 1990 — 1992
Bachelor of Bus. Ad., Business/Operations Management
University of Washington 1988 — 1989
Business Administration and Management, General
Shoreline Community College 1986 — 1988
Associate of Arts (AA), Business Administration and Management, General
AT&T Mobility May 2008 - Present
AT&T Wireless September 2005 - Present
AT&T Wireless December 2007 - May 2008
PILGRIM BAPTIST VILLAGE April 2002 - March 2005
THE CORPORATION FOR HOUSING BASED HEALTHCARE December 2001 - March 2002
ESSEX SUBSTANCE ABUSE TREATMENT CENTER June 1999 - July 2000
SHARIF PRODUCTIONS October 1996 - April 1997
Education
Essex County College
Essex County College Training Inc
Greenway Health June 2012 - Present
Austin Realty, LLC December 2005 - Present
SynergEyes September 2010 - February 2012
White House Black Market November 2007 - September 2010
CIBA Vision August 2004 - December 2005
AT&T Wireless May 1996 - August 2004
Skills
Sales Operations, Cross-functional Team..., Selling, Direct Sales, Medical Devices, Sales, New Business Development, Management, Leadership, Retail, Product Development, Telecommunications, Salesforce.com, Account Management, Sales Process, Sales Management, Sales Presentations, Product Marketing, Solution Selling
Education
Eastern Florida State College
University of Florida
T-Mobile December 2012 - March 2013
Promotion In Motion December 2010 - May 2011
Verizon January 2005 - July 2010
Jackson Hewitt December 2007 - April 2009
IDT Corporation August 2003 - January 2004
At&t Wireless September 2000 - August 2003
Skills
Microsoft Word, Microsoft Office, Microsoft Excel, Lotus Notes, Oracle Applications, SAP, Windows 7, Telecommunications, VoIP, FiOS, Wireless Networking, Customer Retention, Customer Support, Customer Satisfaction, Sales Operations, Sales Process, Positive Can-do Attitude, Multi Tasking, Organization, Time Management, Mathematics, Learning Quickly, Project Coordination, Negotiation, Digital Video, Internet Explorer, Google+, Highly motivated..., Teamwork, Proctoring, Accounts Payable
Education
Fairleigh Dickinson University
Associate of Arts (A.A.), Business Administration and Management, General
Woodbridge High
Woodbridge High
T-Mobile July 2014 - Present
A Beep, LLC December 2013 - July 2014
T-Mobile May 2011 - December 2013
T-Mobile March 2010 - May 2011
T-Mobile March 2005 - March 2010
Verizon Wireless September 2004 - March 2005
AT&T Wireless October 2000 - July 2004
AT&T Wireless April 1999 - October 2000
Skills
Wireless, Telecommunications, Solution Selling, Direct Sales, Mobile Devices, Account Management, Customer Retention, B2B, Sales Management, VoIP, Salesforce.com, Sales Process, Sales Operations, Mobile Technology, Selling, Customer Experience, Business Development, CRM, Cold Calling
Education
Elmhurst College 1987 — 1991
Bachelor of Arts (B.A.), Communication
Premiere Response, LLC, a division of American Customer Care 2005 - Present
SOCAP International -- Society of Consumer Affairs Professionals 2002 - 2002
Pershing 1997 - 2002
AT&T Wireless 1992 - 1997
Skills
Customer Experience, Strategic Planning, Customer Retention, Customer Satisfaction, Call Centers, Customer Service, Process Improvement, Operations Management, Call Center, Enterprise Software, Account Management, Team Building, Leadership, Outsourcing, Training, Conflict Resolution, SaaS, Microsoft Excel, Project Management, SDLC, Sales, Securities
Education
Emerson College 1977 — 1981
BS, Communications and Speech
CSC February 2011 - Present
Nordstrom March 2004 - January 2010
AT&T Wireless March 2003 - March 2004
AT&T Wireless June 2000 - March 2003
AT&T Wireless December 1999 - June 2000
Weyerhaeuser June 1997 - December 1999
Weyerhaeuser August 1988 - June 1997
Weyerhaeuser January 1987 - August 1988
Eastside Medical Laboratories 1986 - 1986
Washington Community College Computing Consortium 1985 - 1986
Skills
Data Center, Linux, Servers, Unix, TCP/IP, Windows Server, Solaris, Operating Systems, Network Administration, Troubleshooting, Hardware, Apache, System Administration, Storage, Project Management
Education
The Evergreen State College 1990 — 1991
BA, Liberal Arts
Eastern Washington University 1975 — 1977
Business, Computer Science, Music
TackLocal (formerly talktUp) October 2013 - Present
Vantrix July 2012 - September 2014
OZ Communications November 2008 - October 2009
OZ Communications November 2006 - October 2008
OZ Communications October 2005 - October 2006
AT&T October 2004 - September 2005
AT&T Wireless September 1995 - September 2004
Motorola Wireless Data Division 1988 - 1995
Skills
Wireless, Mobile Technology, Mobile Devices, Mobile Communications, Integration, Telecommunications, SMS, Messaging, Product Management, Networking, Mobile Applications, 4G, Solutions Marketing, Strategic Partnerships, Go-to-market Strategy, LTE, Cellular Communications, Mobile Internet, Strategy, Wireless Networking, IP, GSM, Management, Business Development, Competitive Analysis, VoIP, CDMA, Start-ups, Cloud Computing, Location Based Services, Mergers & Acquisitions, Fundraising, Sales, Customer Satisfaction, Wireless Routers, Aruba Wireless, People Development, Mentoring, OS X, Business Strategy, Program Management, Venture Capital, SaaS, Cross-functional Team..., Leadership, Software Development, Product Marketing, Analytics
Education
Elmhurst College 1982 — 1986
Bachelor of Science, Computer Science and Math
T-Mobile May 2010 - Present
Clearwire September 2006 - March 2010
Cingular Wireless (previously AT&T Wireless) June 2002 - April 2006
AT&T Wireless April 2001 - June 2002
The Boeing Company 1998 - 2000
Skills
Onboarding, Vendor Management, Recruiting, Performance Management, Human Resources, HRIS, Applicant Tracking..., Training, Process Improvement, Personnel Management, Interviews, Management, Leadership, Workforce Planning, PeopleSoft, Program Management, Hiring, Payroll, Strategic Planning, Temporary Placement, Strategy, Deferred Compensation, Integration, Internet Recruiting, Mergers, Oracle, Start-ups, Change Management
Education
Eastern Michigan University 1988 — 1992
B.S., Written Communications
SunTrust Bank 2013 - Present
Citi, Retail Partner Services 2010 - 2013
Citi 2007 - 2010
Citigroup/ Home Depot Credit Services 2005 - 2007
AT&T Wireless 2003 - 2005
BellSouth Corporation 2002 - 2003
Skills
Direct Marketing, Marketing Communications, Marketing, Advertising, Corporate Communications, Account Management, CRM, Letter Writing, Marketing Strategy, Digital Marketing, Client Development, Lead Generation, Strategy, Direct Mail Programs, Program Management, Leadership, Online Advertising, Management, Customer Acquisition, B2B, Direct Mail, Sales, Vendor Management, Strategic Planning, Product Marketing, Call Centers, Cross-functional Team..., Financial Services, Interactive Marketing, Project Management, Integrated Marketing, Team Building
Education
Kennesaw State University - Michael J. Coles College of Business 2012 — 2014
Executive Master of Business Administration (EMBA), Leadership and Teaming
Emory University
Bachelor of Arts (B.A.), English
The Baldwin School
Disney and ESPN Networks February 2005 - Present
Mobile ESPN January 2005 - September 2006
AT&T Wireless January 2000 - December 2004
Skills
Excel, Mobile, Product Development, Direct Sales, Retail, Product Management, Strategic Partnerships, Account Management, New Business Development, Sales Management, PowerPoint
Education
Farmingdale State College 1978 — 1980
Photography
Berner High School 1975 — 1978
Regents
Symantec, Corp. September 2007 - Present
PostPath January 2007 - September 2007
KVS / Veritas / Symantec 2004 - 2007
IntelliSpace 2001 - 2004
AT&T Wireless 1990 - 1997
Skills
Enterprise Software, Storage, Virtualization, Enterprise Vault, Product Management, Storage Management, Pre-sales, Solution Selling, Deduplication, VMware, Professional Services, Managed Services, Storage Virtualization
Education
Fairleigh Dickinson University 1984 — 1991
BS, Electrical Engineering
Metropolitan Technical Institute 1982 — 1984
Associates in Electronics Engineering, Electronics Engineering
FAA January 2009 - Present
MB Real Estate July 2007 - June 2008
Brookfield Properties June 2005 - July 2007
Trizec 2005 - 2007
Chicago White Sox March 2004 - June 2005
AT&T Wireless March 2003 - March 2004
Chicago Freeze July 1998 - March 2003
Education
Elgin Community College 2000 — 2003
Associates, Arts
Wyndham Hotel Group October 2002 - Present
AT&T Wireless June 2000 - March 2002
AT&T October 1992 - May 2000
Compagnie Generale Maritime NA January 1992 - September 1992
Skills
Qualtrics, Confirmit, Site Catalyst, Hospitality Industry, Hotels, Revenue Analysis, Omniture, E-commerce, Strategic Partnerships, Yield Management, Analysis, Hospitality, Hospitality Management, Online Marketing
Education
Fairleigh Dickinson University
MBA, International Business
Pace University
AT&T Wireless August 2007 - Present
Merrill Lynch February 2006 - June 2007
Itron December 1999 - September 2005
Education
Eastern Washington University
Sullivan-Brown Law Office January 2014 - Present
A Renewable Earth Nisus (AREN) December 2012 - Present
Designnine Studio October 2012 - August 2014
The Boeing Company January 2005 - October 2012
Seattle University School of Law September 2010 - March 2011
Aerojet April 2004 - January 2005
AT&T Wireless August 2003 - March 2004
Alpha Security Technologies, Inc. 2002 - 2003
The Boeing Company 2001 - 2002
Skills
Export Compliance, International Business, Environmental Issues, Change Management, Process Improvement, Contract Negotiation, Policy, Proposal Writing, Export, Cross-functional Team..., Strategy, Organizational..., Business Strategy, Marketing Strategy, Leadership, Team Leadership, Business Development, International Relations, Government, Entrepreneurship, Management, Analysis, International Trade, Project Planning, Program Management, Training, Supply Chain Management, Marketing, Business Planning, Project Management, Competitive Analysis, Nonprofits, Negotiation, Management Consulting, Start-ups, New Business Development, Leadership Development, Team Building, Public Speaking, Research, Strategic Planning, Sales, Product Management, Finance, Risk Management, Export Controls, Executive Management, Operations Management, Market Research, Enterprise Software
Education
Seattle University School of Law 2008 — 2012
JD
Seattle University 1997 — 2001
Master's
Eastern Washington University 1988 — 1990
Bachelor's
Data Decisions 1993 - Present
Nextel 1991 - 1993
Cellular Technical Services 1989 - 1991
The Walter Group 1988 - 1990
AT&T Wireless 1988 - 1989
McCaw Cellular Comm. Inc. January 1985 - October 1988
Skills
Organization, Network Administration, Network Engineering, Project Engineering, Telecommunications, Network Design, Project Management, Cellular Communications, Wireless, Computer Network..., VoIP, Wireless Networking, IP, System Deployment, LTE, Microwave, CDMA, Networking, WiFi
Education
Eastern Oregon University 1999 — 2002
BS, Organizational Management
GTE 1984 — 1985
Associate's degree, Telecommunications Engineering
Harris Corporation October 2013 - Present
Harris Corporation June 2006 - Present
AirNet Communications November 1999 - January 2006
Broadwing Communications July 1998 - November 1999
IXC Communications June 1997 - July 1998
AT&T Wireless February 1996 - February 1997
AT&T Wireless 1994 - 1996
Plexsys Corp 1990 - 1991
US CommStruct 1988 - 1990
Skills
IP, Wireless, RF, GSM, Program Management, Testing, Telecommunications, Integration, Six Sigma, System Testing, Wireless Networking, Microsoft Office, MS Project, Excel, Troubleshooting, Microwave, Transmission, Computer Hardware, TDMA, PMP, Deployment, Mobile, Cellular, User Acceptance Testing, Network Operations, Computer Network..., Cellular Communications, Network Engineering, Fiber Optics, System Deployment, Systems Engineering, Switches, Ethernet, Cisco Technologies, Security, TCP/IP, Networking, Unix, SS7, Software Installation, GPRS, Microsoft Excel, Cisco Routers, Antennas
Education
Eastern Florida State College 2006 — 2006
Program Management
AT&T April 2014 - Present
AT&T October 2011 - April 2014
AT&T January 2009 - October 2011
AT&T Mobility May 2007 - January 2009
Cingular October 2006 - May 2007
Cingular April 2004 - October 2006
AT&T Wireless May 2001 - April 2004
AT&T Wireless Services January 1999 - May 2001
AT&T Wireless Services January 1996 - January 1999
Skills
Project Management, Network Planning, Wireless Mobility, Business Relationship..., Working Capital..., Annual Planning, Information Technology, Account Management, Cross-functional Team..., Operational Planning, Operational Support, Help Desk Support, Networking, Network Design, Wireless, Switches, Software Documentation, Relationship Management, Vendor Management, SDLC, Management, Telecommunications, Professional..., Mobile Devices, Troubleshooting, Program Management
Education
Eastern Washington University
AT&T Mobility 2004 - Present
AT&T Wireless 2001 - 2004
AT&T Wireless/ Cingular 2000 - 2004
AT&T 1998 - 2001
Skills
Product Marketing, Cross-functional Team..., Merchandising, Channel Marketing, Go-to-market Strategy, Product Launches, Mobile Marketing, Marketing Management, Partner Marketing, Integrated Marketing, Budget Management, Marketing Strategy, Wireless, Messaging, Product Launch, B2B, Marketing Communications, Mobile, Marketing Operations, Vendor Management, Digital Marketing, Demand Generation, Creative Development, Multi-channel Marketing, Mobile Devices, Creative Direction, Strategic Partnerships, Strategy, Marketing
Education
Fairleigh Dickinson University
MBA, Marketing
University of California, Berkeley
BA
InComm May 2014 - Present
InComm March 2012 - May 2014
Incomm March 2011 - February 2012
InComm May 2009 - February 2011
InComm November 2007 - April 2009
InComm June 2007 - October 2007
AT&T Wireless May 2003 - July 2005
AT&T Wireless January 2001 - May 2003
AT&T Wireless June 1999 - January 2001
United States Navy August 1988 - September 1996
Skills
Project Management, Vendor Management, Account Management, Business Development, Management, Business Analysis, CRM, Coaching, Cross-functional Team..., Customer Service, Forecasting, Integration, Process Improvement, Leadership, Product Development, Program Management, Product Management, Retail, Proposal Writing, SDLC, Sales, Sales Management, Sales Operations, Team Building, Team Leadership, Telecommunications, Training, Troubleshooting
Education
Business School
Villanova University/Project Management
Embry-Riddle Aeronautical University
B.S., Professional Aeronautics
jwTMac 2006 - 2010
Health Markets July 2008 - November 2008
AT&T Wireless November 2007 - December 2007
PepisCo March 2007 - May 2007
Blue Cross&Blue Shield of Texas January 2006 - February 2007
La Quinta 2003 - 2005
Bell South 1999 - 2000
Delta Air Lines 1998 - 1999
AT&T 1990 - 1992
Education
Eastern Washington University 1978 — 1979
AT&T Mobility June 2012 - Present
AT&T November 2009 - August 2012
AT&T December 2006 - November 2009
Cingular Wireless August 2005 - December 2006
AT&T Wireless August 2003 - August 2005
Skills
Telecommunications, Wireless, Computer Network..., T1, Wireless Networking, Troubleshooting, Process Improvement, VoIP, LAN-WAN, Networking, Frame Relay, DNS, TCP/IP, Firewalls, MPLS, BGP, WAN, UMTS, IP, Network Design, Cisco Technologies, LTE, Cross-functional Team..., Network Engineering, Software Documentation, Switches, 4G, GSM, Leadership, Ethernet, Unix, GPRS, Cellular Communications, Management, Network Architecture, Managed Services, Routing, CDMA, System Deployment, Vendor Management, SS7, Call Centers, Mobile Devices, SIP, Data Center, Unified Communications, Integration, ATM networks, 3G, Routers
Education
Everett Community College 2001 — 2003
AA Degree, Network Administration
Razorfish, NYC February 2015 - Present
Borchert Communications May 2012 - Present
Wunderman Seattle August 2013 - February 2015
Razorfish February 2005 - May 2012
Expedia, Inc. 2006 - 2006
AT&T Wireless 2005 - 2005
ShareBuilder 2004 - 2004
Prodigy 1990 - 1995
Skills
Proficient in Microsoft..., SharePoint, Adobe..., FrameMaker, Photoshop,..., Microsoft Lync Web App, Content Strategy, Content Management, Content Development, Copywriting, Information Architecture, User Experience, Web Content, Social Media, Copy Editing, Editing, Digital Strategy, Blogging, Web Content Management, Creative Writing, Digital Media, Usability Testing, Publishing, SEO, Information Design, White Papers, Journalism, New Media, Magazines, Newsletters, Editorial, Content Writing, Freelance Writing, SEO copywriting, Video, Storytelling, Feature Articles, Press Releases, Marketing Copy, Publications, Travel Writing, Online Publishing, Proofreading, Content Marketing, CMS, Google Analytics, Facebook, Digital Marketing, Web Analytics, Online Marketing, Publicity, Creative Direction
Education
Fashion Institute of Technology 1988 — 1991
Bachelor of Science (B.S.), Marketing
University of Washington
AT&T February 2013 - Present
AT&T Mobility October 2007 - January 2013
AT&T Wireless April 2003 - October 2007
Lucent Technologies 2000 - 2002
Lucent Technologies 1997 - 2000
Skills
Wireless, Strategic Partnerships, Product Management, Solution Selling, Account Management, Managed Services, Cold Calling, Call Centers, Sales Operations, Telecommunications, Cellular Communications, Selling, LTE, Sales Management, M2M, Channel, Salesforce.com, SaaS, Sales, Sales Process, Mobile Devices, Customer Retention, Enterprise Software, Professional Services, 4G, Unified Communications, Mobile Technology, Customer Satisfaction, VoIP, Direct Sales, Cloud Computing
Education
Suffolk University - Sawyer Business School 2000 — 2002
MBA, Strategic Management
Eastern Nazarene College 1995 — 1997
BSBA, Business
AT&T 1979 - 2009
at&t wireless 1997 - 1998
Merrill Lynch 1973 - 1979
Skills
Unified Communications, VoIP, Telecommunications, Channel, IP, Managed Services, Professional Services, Solution Selling, Wireless, MPLS, Direct Sales
Education
Eastern Michigan University 1972 — 1973
Masters Degree, Communication
Eastern Michigan University 1968 — 1972
BA, English & Speech
Harper Woods High School
Verizon May 2008 - Present
AT&T January 2007 - January 2008
Cingular Wireless October 2004 - January 2007
AT&T Wireless May 1999 - October 2004
Vanguard Cellular 1998 - 1999
CTIA 1993 - 1997
Skills
Public Relations, Strategic Communications, Strategic Planning, Public Speaking, Media Relations, Internal Communications, Government, Public Affairs, Program Management, Marketing Communications, Social Media, Policy, Strategic Partnerships, Non-profits, Corporate Communications, Coalitions, International Relations, Legislation, Policy Analysis, State Government, Wireless
Education
East Carolina University 1983 — 1987
BS
Orchard Park High School 1979 — 1983
B&C Communications July 2008 - Present
Warwick Communications June 2007 - June 2008
AT&T Wireless June 2000 - April 2003
Cellular One of Southwest Florida October 1998 - June 2000
Skills
VoIP, Unified Communications, Telephony, Telecommunications, Call Centers, Managed Services, Wireless, WAN, Sales, IP, MPLS, Data Center, Wireless Networking, Solution Selling, Direct Sales, LAN-WAN, Disaster Recovery, Emergency Management, Public Safety, Team Building, Management, Strategic Planning, Training
Education
Edison Community College
Pulte Homes December 2006 - Present
NVR, Inc. 2003 - 2005
AT&T Wireless 2001 - 2003
Education
Eastern University
Temple University
BS, Business Management
Providence Health & Services August 2007 - Present
AT&T 1999 - 2007
Cingular Wireless 2004 - 2006
AT&T Wireless 2002 - 2004
AT&T Wireless 1999 - 2002
PACCAR 1995 - 1999
Skills
Enterprise Architecture, Security, Identity Management, SDLC, Network Security, SOA, HIPAA, Vendor Management, Architecture, IT Strategy, Integration, Information Security, Cloud Computing, Enterprise Software
Education
University of Washington 2002 — 2004
M.S., Computer Science and Engineering
Eastern Connecticut State University 1990 — 1994
B.S., Computer Science
Eastern Connecticut State University 1990 — 1994
B.A., Mathematics
Assurant Solutions April 1999 - Present
AT&T Wireless November 1998 - April 1999
Vanguard Cellular One November 1990 - November 1998
Skills
Vendor Management, Strategic Partnerships, Account Management, New Business Development, Wireless, Process Improvement, Business Development, Product Management, Operations Management
Education
Elizabethtown College
Bachelor of Science (B.S.), Business Administration, Management and Operations
Boeing February 2008 - August 2011
Safeco Insurance May 2006 - October 2006
Cingular Wireless October 2004 - April 2006
Regence/Blue Cross/Blue Shield April 2004 - September 2004
AT&T Wireless December 2002 - June 2003
Unigard Insurance January 1998 - December 2002
Microsoft January 1994 - May 1997
Education
Edmonds Community College 1993 — 1994
Associate Technical Arts, Computer Tech./Network Support, GPA 3.23
Ingram Micro Mobility January 2014 - Present
Ingram Micro November 2009 - Present
Ingram Micro November 2007 - May 2010
AT&T Wireless March 1991 - November 2007
Goldome Bank February 1991 - March 1993
Skills
Sales, Business Development, Business Strategy, Cellular Communications, Mobile Communications, Sales Management, New Business Development, Selling, Wireless, Program Management, Telecommunications, Direct Sales, B2B, Sales Operations, Channel Partners, Management, CRM, Managed Services, Salesforce.com, Vendor Management, Unified Communications, Contract Negotiation, Cold Calling, M2M, Strategic Partnerships, Solution Selling, Go-to-market Strategy, Business Planning, Mobile Devices, Product Marketing, Product Management, Sales Process, SaaS, Account Management, Cloud Computing, Partner Management, Leadership, Competitive Analysis, Enterprise Software, Lead Generation, Professional Services, Key Account Management, Cross-functional Team...
Education
Erie Community College 1987 — 1990
Business Administration, Business Administration and Management, General
AT&T Mobility August 2003 - Present
AT&T 2003 - Present
AT&T Mobility 1996 - Present
AT&T Wireless June 1996 - March 2000
Washington Air National Guard 1968 - 1996
Education
Seattle University 1995 — 1998
Ed.D., Leadership
Eastern Washington University 1973 — 1975
MBA, Marketing specialty
University at Buffalo 1964 — 1968
BA, History
Pearson plc June 2014 - Present
D&M Holdings April 2012 - June 2014
Horizon BCBSNJ May 2007 - April 2012
NYC Department of Education April 2006 - May 2007
Pearson Education October 2004 - April 2006
AT&T Wireless December 1994 - April 2004
Skills
Vendor Management, Outsourcing, Procurement, Sourcing, Vendor, Project Management, Relationship Management, Visio, Process Improvement, Program Management, Negotiation, Business Process..., Management, Contract Negotiation, Change Management, Cross-functional Team..., Leadership, Facilities Management, Contract Negotiating, Strategy
Education
Fairleigh Dickinson University
Bachelor of Arts (B.A.), Political Science and Government
BT Global Services 2004 - Present
AT&T Wireless March 2004 - January 2006
AT&T March 1995 - March 2004
Skills
Analyst Relations, Industry Analyst..., Consultant Relations, Media Relations, Public Relations, Cloud Computing, Go-to-market Strategy, Strategy, Managed Services, SaaS, Program Management, Outsourcing, Unified Communications, Mobile Devices, Business Strategy, Account Management, Product Management, Corporate Communications, Crisis Communications, Telecommunications
Education
Fairleigh Dickinson University
MA
taffeco Real Estate February 2012 - Present
AT&T Wireless January 1999 - March 2007
Household Finance January 1993 - October 1998
ITT Finance February 1990 - November 1992
Education
Santa Clara University 1986 — 1989
BS, Economics
El Camino College 1984 — 1986
AA, General Education
AT&T Mobility January 2000 - Present
AT&T June 2010 - March 2012
AT&T January 2000 - July 2010
Cingular Wireless 2000 - 2006
AT&T Wireless 2000 - 2005
NYPD April 1997 - November 1999
Skills
Project Management, Training, Instructional Design, Call Center, Telecommunications, Technical Training, Vendor Management, Wireless, E-Learning, Troubleshooting, Process Improvement, Instructor-led Training, Cellular Communications, Customer Service, Analysis, Mobile Devices, ADDIE, Call Centers, Customer Experience, System Administration, Management, Customer Retention, Needs Analysis, Customer Satisfaction, Team Leadership, SnagIt
Education
Dutchess Community College 1991 — 1994
Boeing September 2011 - December 2014
Monroe Valley General Hospital September 2010 - December 2010
Group Health Cooperative September 2008 - January 2009
GEHealth Care May 2007 - May 2008
The Boeing Company April 2006 - May 2007
The Boeing Company September 2004 - March 2006
AT&T Wireless April 2004 - August 2004
International Teamworks, Inc. January 2001 - March 2004
Infospace September 2000 - November 2000
eSociety April 2000 - September 2000
Skills
MS Office Suite, SoX, Quality Auditing, Project Management, CMM, Training & Development, Configuration Management, ICD-9, Medical Technology, Quality Assurance, Functional Requirements, Research and Development, SDLC, Process Improvement, Visio, Employee Training, Testing, SQL, Integration, Software Documentation, Microsoft Office, Leadership, Access, Program Management
Education
ITT Technical Institute-Everett 2015 — 2017
Bachelor of Science (BS), Project Management, Highest Honors
Edmonds Community College 2009 — 2011
ATA, Medical Information Technology
Various Specialty Courses 1996 — 2005
Certificates, Information Technology
Edmonds Community College 1994 — 1995
ATA, Computer Information Systems ATA
University of Washington October 2008 - Present
University of Washington March 2006 - October 2008
Cingular Wireless March 2004 - August 2005
AT&T Wireless June 1999 - March 2004
Skills
Data Analysis, JD Edwards, Business Intelligence, Analysis, Access, Business Analysis, Microsoft Excel, Visio, Budgets, Financial Analysis, Financial Modeling, Financial Reporting, Research, Accounting, Forecasting, Management, Process Improvement, Nonprofits, Public Speaking, SharePoint
Education
Evans School of Public Policy and Governance, University of Washington
MPA, Financial Management
University of Washington, Michael G. Foster School of Business 1997 — 2000
BA, Accounting, Information Systems
Cookie Lee Fine Fashion Jewelry June 2008 - Present
Verizon Wireless March 2004 - April 2006
AT&T Wireless 2000 - 2004
Skills
Recruiting, Customer Experience, Microsoft Excel, Customer Service, Budgets, Telecommunications, VoIP, Wireless
Education
Edmonds Community College 1998 — 2002
Northeast State Community College November 2012 - Present
Heartland Payment Systems July 2007 - April 2011
AT&T Wireless October 2001 - June 2007
Skills
Customer Service, Troubleshooting, Microsoft Excel, Team Leadership, Software Documentation, Team Building, Microsoft Office, Inventory Management, Customer Satisfaction, Microsoft Word, Budgets
Education
East Tennessee State University 2012 — 2014
Bachelor of Business Administration (B.B.A.), Accounting
Northeast State Community College 2011 — 2012
Associate's degree, Accounting and Economics
ExtraTeam an SPS company October 2014 - Present
NetMotion Wireless May 2013 - September 2014
Sogeti for Microsoft Corporation August 2010 - May 2013
Metia for Microsoft Corporation 2010 - 2010
Sogeti/BluWater Consulting for Microsoft Corporation 2009 - 2010
Free & Clear INC 2009 - 2009
UpSellUSA 2008 - 2009
AT&T Wireless 2007 - 2008
AT&T Wireless 2006 - 2007
Apex Systems for ATT Wireless 2004 - 2006
Skills
SharePoint, Visio, Project Planning, MS Project, Vendor Management, Agile Project Management, Program Management, Project Coordination, Wireframes, Web Development, Quality Assurance, Agile Methodologies, Office Administration, Management, Microsoft Office, UAT coordination, Dreamweaver, TFS, SOX Compliancy, Agile & Waterfall..., OnTime, SharePoint Designer, Photoshop, Flow Charts, Creative Writing, Computer Network..., Public Speaking, PowerPoint, Business Analysis, Business Process, Process Improvement, Software Documentation, Data Analysis, Analysis, Salesforce.com, Strategy, SDLC, Software Project..., Scrum, Budgets, Access, Requirements Analysis, Project Portfolio..., Requirements Gathering, Business Intelligence, User Acceptance Testing, Resource Management, Databases, Web Applications, Project Management
Education
Puget Sound Christian College 2005 — 2005
Business, 4.0
Edmonds Community College 2002 — 2003
Focus on Computer Science, Writing, English, and Spanish., 3.8
YWAM University of the Nations 1999 — 2002
Leadership and Public Speaking training., Pass or fail = Pass
Puget Sound Christian College 1999 — 1999
Focus on English, Writing, Psychology, Public Speaking., 3.8
Puget Sound Christian College 1996 — 1997
Focus on English and Writing., 3.8
Brown Brothers Harriman August 2015 - Present
Deloitte January 2013 - July 2015
International AIDS Vaccine Initiative July 2009 - December 2012
Broadridge Financial Solutions January 2009 - June 2009
Forest Laboratories October 2006 - January 2009
AT&T Wireless July 2000 - October 2006
Education
Fordham University
MS, Human Resource Education/Organizational Development
Fairleigh Dickinson University
BA, Political Science/Education
Baptist Health (KY) September 2014 - Present
Baptist Health (KY) August 2011 - September 2014
Baptist Health (KY) May 2007 - August 2011
AT&T Wireless December 2005 - March 2007
Skills
Healthcare, Healthcare Information..., Healthcare Management, EMR, Hospitals, HIPAA, Informatics, Managed Care, Process Improvement, Data Analysis, EHR, Revenue Cycle, HL7, CPOE, Healthcare Consulting
Education
Eastern Kentucky University 2003 — 2007
BBA, Marketing
Eastern Kentucky University 2001 — 2007
Bachelor of Science, Healthcare Administration
AT&T Mobility August 2011 - August 2014
Goodman Networks for AT&T Wilreless June 2010 - July 2011
AT&T Wireless May 2009 - May 2010
T-Mobile April 2008 - September 2008
AT&T Wireless August 2006 - November 2007
Point One Telecommunications July 2000 - September 2001
Skills
Wireless, IWOS and GPTC Ticketing..., Granite Works, Granite and XNG, SS7, Cellular Communications, Networking, Telecommunications, LTE
Education
Eastern Illinois University 1965 — 1969
B.S., Business Management
Proviso East High School
AT&T September 2015 - Present
AT&T January 2013 - September 2015
AT&T July 2010 - December 2012
AT&T Wireless April 2008 - June 2010
Skills
Wireless, Telecommunications, Direct Sales, Mobile Devices, Customer Retention, Cellular Communications, Solution Selling, Account Management, Customer Experience, Sales Operations, Cold Calling, Mobile Technology, Sales
Education
North Carolina Agricultural and Technical State University 2004 — 2008
Bachelor of Business Administration (B.B.A.), Marketing
East Carolina University
Master of Business Administration (MBA)
North Carolina Agricultural and Technical State University
Argyle Griffin Group LLC November 2014 - Present
Sprint 2008 - 2014
Infospace Mobile 2003 - 2008
Terabeam 2000 - 2003
AT&T Wireless 1997 - 2000
GE Capital Fleet Services 1995 - 1997
3M 1978 - 1995
Skills
Mobile Devices, Strategic Partnerships, Product Management, Business Development, Mobile Commerce, Wireless, Mobile Technology, Mobile Applications, Strategy, SaaS, Start-ups, Telecommunications, Product Marketing, Vendor Management, Cross-functional Team..., Business Strategy, Cloud Computing, Go-to-market Strategy
Education
The University of Western Ontario 1975 — 1978
BA comp science
Fanshawe College 1972 — 1975
Diploma, Electronic Technology
Sir Adam Beck High School
Diploma
AT&T February 2010 - Present
AT&T Mobility May 2006 - February 2010
Cingular August 2005 - May 2006
AT&T Wireless August 2003 - July 2005
AT&T Wireless August 1999 - August 2003
Catapult Software Training (IBM Subsidiary) October 1996 - May 1999
Catapult Software Training (IBM Subsidiary) May 1994 - October 1996
Catapult Software Training (IBM Subsdiary) October 1993 - May 1994
Skills
Program Management, Vendor Management, SDLC, Wireless, Telecommunications, PMO, Enterprise Architecture, Cross-functional Team..., Cloud Computing, Data Center, IT Operations, Integration, PMP, Project Portfolio..., Software Project..., Project Management, Management, Process Improvement, IT Strategy
Education
East Carolina University
Bachelor of Science, Applied Sociology / Minor Business Administration
Stevens Institute of Technology
Masters Certificate of Project Management
University of North Carolina at Greensboro
Wake Forest University
PepsiCo April 2015 - Present
Strategic Edge June 2015 - September 2015
CDK Global (Coblat) January 2008 - January 2015
AT&T Wireless June 1999 - January 2008
Red Robin International June 1997 - June 1999
The Olive Garden August 1993 - June 1997
West Coast Paper Company October 1987 - September 1992
Skills
Account Management, Customer Service, Customer Satisfaction, Strategic Planning, PPC, Process Improvement, Customer Retention, Troubleshooting, Sales, Management, Digital Marketing, Training, Marketing, Online Advertising, Social Media, Salesforce.com, Lead Generation, SEO, Strategy, Advertising, Web Analytics, Online Marketing, Marketing Strategy, Social Media Marketing, SEM
Education
Edmonds Community College 1982 — 1983
Juanita High School 1980 — 1982
Diploma, General Studies
Regency Centers May 2015 - Present
Regency Centers March 2014 - April 2015
GE March 2013 - March 2014
Enterprise Rent-A-Car November 2011 - March 2013
AT&T Wireless July 2009 - June 2011
Lucky Brand Jeans July 2007 - June 2009
Embry-Riddle Aeronautical University October 2006 - May 2007
Aeropostale October 2001 - September 2006
Skills
Microsoft Office, Leadership, Flights, Sales, Aviation, Customer Service, Airlines, Team Leadership, Operations Management, Team Building, Financial Accounting, Microsoft Excel, Accounting, Process Improvement
Education
Florida Gulf Coast University 2011 — 2013
Bachelor of Science (BS), Accounting
Embry-Riddle Aeronautical University 2003 — 2008
Aeronautical Science, Airline Pilot
Seattle 1st Presbyterian Church February 2011 - Present
Zumobi, Inc May 2007 - Present
Winterbourne Landscaping 2005 - 2008
AT&T Wireless January 1991 - January 2002
Education
Edmonds Community College
General
Rehmann May 2011 - April 2015
Crestwood Dodge April 2001 - December 2006
AT&T Wireless April 1999 - February 2001
Circuit City July 1997 - March 1999
Skills
Tax Research, Accounting, Financial Reporting, Tax Preparation, Auditing, Internal Controls, US GAAP, General Ledger, Financial Accounting, GAAP, Financial Statements, QuickBooks, Fixed Assets, Internal Audit, Income Tax, Assurance, Accounts Payable, Sarbanes-Oxley Act, Account Reconciliation, External Audit, Tax Accounting
Education
Eastern Michigan University 2008 — 2011
MSA, Accounting
Eastern Michigan University 2008 — 2011
BBA, Accounting
Cricket Wireless / at&t May 2014 - Present
AT&T Mobility May 2009 - Present
AT&T Mobility May 2008 - May 2009
AT&T Wireless / Cingular Wireless August 1999 - May 2008
AT&T Wireless August 1997 - November 1998
Coulter Corporation January 1987 - March 1995
Skills
Engineering, Wireless, LTE, Computer Network..., UMTS, GSM, 4G, Telecommunications, Microwave, Cellular Communications, RF, Wireless Networking, 3G, RF Engineering, VoIP, Troubleshooting, Optical Fiber, T1, Networking, Testing, WiMAX, Antennas, Fiber Optics
Education
Excelsior College 1999 — 2002
BS, Bachelor of Science, Engineering Technology
Miami Dade College 1985 — 1987
AS, Associate of Science, Electronics Engineering Technology
AT&T Global Services July 2012 - Present
AT&T Global Services May 2009 - June 2012
AT&T Wireless April 2008 - May 2009
AT&T Mobility November 2007 - March 2008
FreeFromIt (www.classroll.com) July 2004 - April 2006
Skills
Telecommunications, Process Improvement, Management, Leadership, Risk Management, Business Analysis, Project Management, Vendor Management, Program Management, Software Documentation, Training, Team Management, Analysis, Business Intelligence, Cross-functional Team...
Education
Collin County Community College 2013 — 2013
Project Management Professional (PMP) Certificate
Newman University 2003 — 2005
Masters of Business Administration (MBA), Management
East Central University 2000 — 2003
Bachelor of Science (BSc.), Business Administration - Marketing
Waldorf College (Now Tumaini Dar Es Salaam College) 1997 — 1999
AA, Business Administration
Shabaan Robert HS 1995 — 1997
HS Diploma, ECA
Jitegemee JKT Sec School 1991 — 1994
O-Level Diploma
Forodhani PS
Tower 16 Inc. July 2001 - Present
American Tower Corp. 1998 - 2000
AT&T Wireless 1993 - 1995
Skills
Construction Management, Cellular Communications, Construction, Wireless, CDMA, LTE, Site Development, Process Scheduler, WiMAX, Zoning, Project Planning, RF, UMTS, Strategic Planning, Optical Fiber, Telecommunications, Fiber Optics, Leadership, Wireless Broadband, Wireless Networking, Contract Negotiation, Optimization, GSM, Contract Management, T1, Backhaul, WiFi, 4G, Broadband, Network Design, Computer Network..., System Deployment, Networking, Ethernet, Telecommunications..., Cabling, Antennas, Towers, IP, RF Engineering, Mobile Communications, Network Engineering, Entitlements, DAS, Site Acquisition, iDEN, EVDO, VoIP, TDMA, Site Plans
Education
The Johns Hopkins University 1990 — 1990
Essex Community College 1987 — 1989
Associate of Arts (A.A.), Engineering
East End Cooperative Ministry November 2014 - Present
NINJA ENTERTAINMENT March 2013 - August 2014
American Red Cross Greater Palm Beach Area Chapter March 2003 - November 2011
American Red Cross 2003 - 2011
American Red Cross 2003 - 2011
AT&T Wireless September 1989 - April 2003
Executone 2000 - 2000
Ariel Communications 1996 - 1998
Skills
•Senior Level..., Non-profits, Fundraising, Event Planning, Public Relations, Public Speaking, Crisis Communications, Media Relations, Community Outreach, Event Management, Strategic Planning, Volunteer Management, Social Media, Grant Writing, Speech Writing, Leadership Development, Mentoring, Nonprofits
Education
Edinboro University of Pennsylvania 1975 — 1979
BS, Education
HP Enterprise Services November 2009 - Present
AT&T Wireless November 2007 - February 2009
Skills
Solution Selling, Account Management, Direct Sales, Management, Salesforce.com, Sales Process, Customer Service, Channel Partners, Sales, Sales Management, Sales Operations, Enterprise Software, HP, Team Leadership, New Business Development, Customer Satisfaction, Cold Calling, Selling, Strategic Planning, Software Industry, Research, Inventory Management, Customer Relations, Sales Support, Mentoring, Contract Negotiation, Problem Solving, Teamwork, Outlook, Negotiation, Time Management, Microsoft Office, Improving, Forecasting, Excel, Business Management, PowerPoint, Access, Windows, Word, Process Improvement, Consultative Selling, Microsoft Excel, Microsoft Word, Partner Management, Leadership, People Development
Education
ENMU 1998 — 2003
BA, Sociology, Psychology
Eastern New Mexico University 1998 — 2002
Associates; B.A, Sociology with; Sociology
InfoTech Services, Inc. August 2000 - Present
Land O'Lakes July 2013 - October 2013
Delta Career Education Corporation February 2011 - May 2013
TEK Systems November 2010 - February 2011
Sentara Healthcare November 2010 - January 2011
Harris Corporation September 2009 - September 2010
AT&T Wireless July 2007 - December 2008
Cegedim Dendrite February 2007 - April 2007
Sandbridge Realty March 2002 - August 2006
American Cancer Society August 1994 - August 2000
Skills
Active Directory, Real Estate, Troubleshooting, SharePoint, Windows Server, SQL, Microsoft SQL Server, Technical Support, Servers, Integration, Requirements Analysis, VMware, Disaster Recovery, Windows 7, Network Administration, Unix, Computer Hardware, Linux, XP, Databases, Computer Security, IIS
Education
ECPI University 2010 — 2012
BS, CIS Healthcare IT
Alpha College of Real Estate 2003 — 2003
Yes, Real Estate Sales License
St. Cloud State University 1983 — 1985
Computer Science
Medsolutions Inc December 2005 - Present
MedSolutions November 2005 - February 2013
AT&T Mobility March 2001 - November 2005
AT&T Wireless January 2001 - January 2005
Excel Agent services June 1996 - March 2001
Skills
Windows, Security, Linux, Troubleshooting, System Administration, Disaster Recovery, Network Administration, Servers, Active Directory, Computer Hardware, Windows Server, VMware, Databases, Telecommunications, Networking, Call Centers, Microsoft Office, Customer Service, Leadership, Management, HIPAA, Information Technology, PowerPoint, Team Leadership, Technical Support, Data Center, Software Documentation, Project Planning, Process Improvement
Education
Strayer University 2011 — 2013
Bachelor of Science, Criminal Justice/Computer Forensics/Internet Security
Strayer University (VA) 2011 — 2012
Criminal justice/computer forensics & internet security, Internet security/computer forensics
Eastern Florida State College 1978 — 1981
Associate of Science (A.S.), Police Science/Corrections
AT&T Wireless October 2000 - January 2005
AT&T Wireless March 2000 - October 2000
AT&T September 1999 - March 2000
Skills
Troubleshooting, Call Centers, Quality Assurance, Training, Networking, Technical Support, Customer Service, Wireless, Roller Skating, Roller Blading
Education
Edmonds Community College 2004 — 2005
Paralegal Certificate, Pre-Law Studies
University of Washington 1994 — 1999
B.A., Political Science
Hanford High School 1990 — 1994
Amazon Web Services October 2013 - Present
Aditi Technologies March 2013 - October 2013
T-Mobile May 2012 - March 2013
Frontier Communications January 2010 - March 2012
AT&T Wireless 1999 - 2010
Skills
Telecommunications, Project Management, Strategic Planning, Team Leadership, Team Building, Change Management, Troubleshooting
Education
Western Washington University 1995 — 1997
Edmonds Community College 1992 — 1995
Associate of Arts and Sciences (AAS), Computer Science
Delta Airlines June 2008 - July 2010
Northwest Airlines October 1998 - June 2008
AT&T Wireless May 1992 - August 1998
Education
Eastern Washington University 1963 — 1967
Bachelor of Arts, Biology/Chemistry
Seepage Control January 2007 - Present
AT&T Wireless 2001 - 2004
Northwest Asset Management Company 1991 - 1994
Intel Corporation 1987 - 1989
Richey Western Electronics 1983 - 1984
Education
Rio Salado Community College 2008 — 2009
General
Edmonds Community College 1982 — 1983
General
Hopelink September 2015 - Present
Flexasoft October 2014 - Present
A Place for Mom October 2012 - June 2013
Lake Stevens Family Center June 2012 - October 2012
Parker Staffing Services December 2011 - January 2012
Accountants International February 2011 - May 2011
Parker Staffing Services December 2010 - January 2011
Snohomish County Prosecutor October 2010 - December 2010
Marysville Tulalip Chamber of Commerce December 2009 - August 2010
AT&T Wireless February 2008 - July 2008
Skills
Customer Service, Data Entry, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Sales, Customer Satisfaction, Troubleshooting, Cashiering, Filing, Phone Etiquette, Phone Skills, Clerical Skills, Administrative..., Telephone Skills, Time Management, Management, Training, Inventory Management, Teamwork, Call Centers, Event Management, Marketing, Office Management, Research, Outlook, Process Scheduler, Healthcare, Access, Event Planning, Leadership, Fundraising, Office Administration, Administration, Microsoft Publisher
Education
Everett Community College 2009 — 2010
Ohio Center For Broadcasting 2005 — 2005
Withrow High School 1996 — 1999
Harkins Builders, Inc. September 2011 - Present
ebay.com August 2007 - June 2011
Coho Grill July 2006 - June 2007
AT&T Wireless June 2004 - July 2006
Mangia's March 2003 - June 2004
Education
East Carolina University 2009 — 2011
B.S., Construction Management
Avaya October 2005 - Present
AT&T February 1981 - May 2005
AT&T Wireless 2001 - 2005
Skills
Call Centers, Customer Service, Outlook, Salesforce.com, Visio, System Administration, Project Management, Vendor Management, VoIP, Lotus Notes, Microsoft Office, Avaya, Office Management, Management, Microsoft Excel, Video Conferencing, Invoicing, Team Leadership
Education
Fairleigh Dickinson University
Not employed now May 2012 - July 2012
Housing Hope October 2004 - May 2012
AT&T Wireless August 1999 - October 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Outlook, Access, Teamwork, Data Entry, Retail
Education
Edmonds Community College 1998 — 1999
Associate of Technical Arts, Computer and Information Sciences and Support Services
High Point Clinical Trials Center January 2011 - Present
Novartis Pharmaceuticals April 2005 - December 2010
AT&T Wireless May 2003 - April 2005
Skills
Leadership, Strategic Planning, Program Management, Project Management, Cross-functional Team..., Process Improvement, Strategy, Business Strategy, Team Building, Operations Management, Training, Business Development, Team Leadership, Marketing, Account Management
Education
Elon University 2008 — 2010
Master of Business Administration (MBA)
University of North Carolina at Greensboro 1999 — 2003
Bachelor's degree, Business Administration, Marketing