Automobile Club of Southern California
The Automobile Club of Southern California is the Southern California affiliate of the American Automobile Association federation of motor clubs. Headquarters: Los Angeles, California, United States CEO: John Boyle (1 Aug 2017–) Parent organization: AAA Founded: 1900, Los Angeles, California, United States Subsidiaries: Aaa Texas, Llc, Pleasant Holidays,
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Automobile Club of Southern California Employees
Automobile Club of Southern California Director of EducationEyes On CancerFebruary 2015 - Present
Windmill Ranch Weddings & Events 2014 - Present
Skills
Casualty Insurance, Claim, Marketing Strategy, Online Advertising, Marketing, Sales, Social Media Marketing
Education
California Polytechnic State University-San Luis Obispo 2002 — 2006
Bachelor's Degree, Agricultural Business and Management
Automobile Club of Southern California May 1999 - Present
Education
Azusa Pacific University 1977 — 1981
Holy Cross School August 2014 - Present
Center Street School - El Segundo Unified School District August 2013 - June 2014
Zinsmeyer Academy September 2011 - December 2012
Cabrillo Elementary School September 2009 - August 2012
Extreme Learning January 2009 - May 2009
Los Angeles County Register-Recorder Office August 2007 - November 2007
Automobile Club of Southern California June 1998 - March 2006
Skills
Instructional Design, Editing, Public Speaking, Staff Development, Teaching, Curriculum Design, Tutoring, Research, Curriculum Development, Classroom, Copy Editing, Social Media, Coaching, Nonprofits, Higher Education
Education
Loyola Marymount University 2011 — 2014
Master's Degree, Education - Reading Instruction and Literacy, 3.9
Antioch University-Los Angeles 2009 — 2010
Teaching Credential, Education
California State University-Northridge
Bachelor of Arts (B.A.), Journalism
Automobile Club of Southern California December 2013 - Present
MedImpact 2012 - 2013
Kessler Law Offices August 2010 - May 2012
smackMEDIA June 2010 - August 2010
The Lodge at Torrey Pines 2008 - 2009
Skills
Customer Service, Managed Care, Microsoft Office, Outlook, Leadership, Sales, Marketing, Insurance, Time Management, Social Media, Management, Blogging, Event Planning, Microsoft Excel
Education
Arizona State University, W. P. Carey School of Business 2009 — 2013
Bachelor of Arts (B.A.), Business and Communication, Graduate
Adaptive Methods, Inc. August 2014 - Present
Automobile Club of Southern California 2006 - July 2014
Grimm Consulting 2004 - 2006
Microsoft 1999 - 2004
Volt Workforce Solutions 1998 - 1999
Experian 1992 - 1998
TRW Information Systems & Services 1981 - 1992
Skills
Troubleshooting, Operating Systems, Project Management, Technical Training, Systems Analysis, Technical Documentation, Software Testing Life..., Automated Software..., Manual Testing, Computer Hardware, Software Documentation, Systems Administrator, Computer Hardware..., Customer Service, Windows, User Training, Data Center, Workflow Engineering, Workflow Engines, IBM Mainframe, Production Support, End User Training, Team Building, Team-oriented, Process Improvement, Solid computer skills, Online Gaming, Test Engineering, Systems Engineering, Process Engineering, Business Process..., Testing, Integration, Agile Methodologies, Databases, Software Project..., Software Design, Scrum
Education
Fullerton College
Computer Science, Mathematics, Physics and Astronomy
Northeastern College - Essex Fells, NJ
Bachelor of Arts (BA), Literature
Bryan College
Music / Education
NationBuilder August 2014 - Present
City of Richmond, California March 2014 - Present
YMCA February 2014 - Present
Automobile Club of Southern California June 2010 - June 2013
Premier Educational Staffing October 2008 - May 2010
Bank of America July 2003 - August 2008
Skills
Community Organizing, Nonprofits, event planning, Blogging, Social Networking, Creative Writing, Public Speaking, Politics, Political Campaigns, LGBT community, LGBT rights, Teaching, Youth Mentoring, Youth Leadership, Event Planning, Editing, Acting, Proofreading, Copy Editing, Publishing, Higher Education, Grant Writing, Volunteer Management, Conflict Resolution, Program Development, Community Outreach, Fundraising, Press Releases, Leadership, Government, Community Development, Facebook, Public Policy
Education
Antioch University-Los Angeles 2005 — 2007
Master of Fine Arts (MFA), Creative Writing
California State University Long Beach 1997 — 2004
Bachelor of Arts (B.A.), English
Automobile Club of Southern California March 2015 - Present
MK Auto May 2011 - December 2014
AAA NCNU April 2002 - April 2011
Skills
Process Improvement, Automotive, Automobile, Customer Satisfaction, Team Building, Customer Service, Vendor Management, Customer Experience, Team Leadership, Coaching, Process-driven, Process Analysis, Organizational Diagnosis, Retail, Leadership, Operations Management, Automotive Repair, Pricing, Training, Sales Operations, Sales, Cross-functional Team..., Budgets, Management, Business Planning, New Business Development, Customer Retention, Inventory Management, Contract Negotiation, Business Development, Performance Management, Product Development, Employee Relations, Change Management, Program Management, Product Management, Supervisory Skills
Education
American River College 2012 — 2017
Business Administration and Management, General
Automobile Club of Southern California July 2005 - Present
Sierra Systems 2003 - 2005
IBM 2001 - 2003
ELM Resources 1997 - 2001
IBM Global Services 1995 - 1997
Ernst & Young 1993 - 1995
Locus, inc 1992 - 1993
SHL Systemhouse 1982 - 1992
Skills
Business Strategy, IT Strategy, Enterprise Architecture, Program Management, Change Management, Business Analysis, Integration, Software Project..., Project Management, Requirements Analysis, Business Intelligence, Vendor Management, Process Improvement, Team Leadership, Big Data, Business Process, Management, SDLC, Agile Methodologies, SOA, Cloud Computing, Cross-functional Team..., Project Portfolio..., Solution Architecture, Information Technology, IT Management, .NET, PMO, Governance, Data Science
Education
Aston University
Master of Science (M.Sc.), Systems Analysis
University of Durham
Master of Business Administration (M.B.A.)
University of Hertfordshire
Bachelor of Science (BSc), Computer Science
Automobile Club of Southern California January 2010 - Present
Automobile Club of Southern California July 2006 - January 2010
Automobile Club of Southern California October 2002 - July 2006
Automobile Club of Southern California July 1998 - October 2002
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Public Speaking, Customer Satisfaction, Management, Leadership, Sales, Team Building
Education
Brigham Young University - Idaho 2012 — 2015
Bachelor of Science (BS), Business Administration and Management, General
Automobile Club of Southern California April 2013 - Present
Enterprise Rent-A-Car October 2010 - March 2013
Education
California Lutheran University 2006 — 2010
Bachelor of Science (BS), Entrepreneurial and Small Business Operations, 3.0
Automobile Club of Southern California November 2012 - Present
SignNow March 2012 - November 2012
OneStop January 2011 - March 2012
Zinc Solutions September 2008 - January 2011
Channels Green January 2006 - August 2008
Mad Man Films Entertainment May 2003 - August 2008
The Harvard Writing Program January 2008 - June 2008
Spherion March 2005 - January 2006
Skills
JavaScript, jQuery, ASP.NET, ASP.NET MVC, AJAX, Photoshop, IIS, C#, Teaching, Project Engineering, Supervising, Web Content Management, User Interface, Wordpress, Orchard CMS, Blog Engine, Training & Development, Offshore Management, SQL Server, Windows Server 2008, Remote Management, NetBeans, VB.NET, VPN, LAMP, JSON, Web Project Management, International Project..., Visual Studio, TFS, Collaborative Planning, Asset Management, Filezilla, Microsoft Office, CSS, WordPress, E-commerce, Web Development, Web Applications, Agile Methodologies, CMS, Front-end, .NET, HTML 5, JIRA, XHTML, User Experience, Web Services, Git, Apache
Education
Lesley University 2009 — 2011
M.Ed., Education
University of Massachusetts Boston 2004 — 2008
BA, English
Berklee College of Music 2002 — 2004
Arts, Jazz composition and performance
TD Ameritrade March 2015 - Present
E*TRADE Financial Corporation March 2013 - March 2015
Fidelity Investments January 2012 - March 2013
QBE the Americas 2008 - 2012
Farmers Insurance Group / Foremost Specialty Insurance 2007 - 2008
Bank of America 2006 - 2007
Automobile Club of Southern California 2002 - 2006
Farmers Insurance 1997 - 2002
Skills
Investment Adviser..., Investment Strategies, General Insurance, Commercial Insurance, Claims Management, Series 65, Hold Series 7, Series 63
Education
Brigham Young University
MBA, Business Administration, Management and Operations
California State University
B.S., Finance
ESPN September 2014 - Present
I.A.T.S.E. Local 44 August 2013 - Present
Streetlights January 2012 - Present
Shine America February 2013 - April 2013
Brillante Productions June 2012 - August 2012
Vox Pop Films, Inc. April 2012 - June 2012
Iguanas Entertainment Inc. September 2012 - 2012
Automobile Club of Southern California October 2010 - December 2011
H&H Specialties April 2008 - April 2009
"The Jumpitz" November 2007 - March 2008
Skills
Production Design, Art Direction, Props, AutoCAD, Set Dressing, Set Construction, Scenic Painting, Prop Design, Photoshop rendering, Cost Reporting, Production, Film, Research, Budgeting, Illustrator, Mac, Graphic Design, Interior Design, Microsoft Office, Set Design, Graphics, Film Production, Budgets, Art, Television
Education
San Diego State University-California State University 2003 — 2007
BA, Design for TV & Film
Cal Poly Pomona 2000 — 2003
General Education, Mechanical Engineering
Automobile Club of Southern California May 2014 - Present
Allround Leonardo April 1989 - Present
Ohio Bureau of workers December 2012 - April 2014
Federale overheid Mobiliteit Belgie January 2009 - December 2012
Belastingdienst August 2005 - December 2008
National Information Centre, Ministry of Interior, Saudi Arabia March 2004 - July 2005
Telstra August 2002 - February 2004
United Kingdom Taxoffice (EDS, Telfort) May 2001 - August 2002
ING February 1998 - June 2001
ABN AMRO Bank N.V. December 1994 - February 1998
Skills
DB2, XML, SQL, Oracle SQL, Business Analysis, Unix, COBOL, Databases, PL/SQL, Agile, Mainframe, Banking, TSO, Application Development, Systems Analysis, Testing, Software Development, Programming, SOA, SQL Server, Windows, Requirements Analysis, UML, JCL, J2EE, Analysis, User Acceptance Testing, Scrum, Software Design, Java Enterprise Edition, Information Analysis, Microsoft SQL Server, HTML, Architecture, Functional Design, WebSphere MQ, MySQL, Test Management, Business Intelligence, RUP, Data Modeling, Database Design, ITIL, Unix Shell Scripting, Oracle, Java, Data Warehousing, PHP, System Testing, Agile Methodologies
Education
1983 — 1988
Information Technology
Schoonoord
patijnlaan
Veterinary Clinic, Animal Wellness April 2013 - Present
Social Studies School Service July 2014 - December 2014
AmeriCare Ambulance February 2014 - June 2014
Automobile Club of Southern California 2011 - 2012
Automobile Club of Southern California November 2010 - October 2011
Lane Bryant July 2010 - November 2010
Borders 2007 - 2010
Skills
Microsoft Office, Typing, Merchandising, Visual Merchandising, Marketing, Event Management, Event Planning, Coordinating Events, Receptionist Duties, Client Development, Client Counseling, Customer Service, Customer Retention, Travel Planning, Leisure Travel, Travel Management, Team Building, Staff Supervision, Staff Development, Mentoring Of Staff, Phone Skills, Answering Phones, Multi-line Phone, Apollo, Viewpoint, Vendor Relationships, Financial Reporting, Reports, Email Marketing, Email, Email Clients, Meeting Planning, PeopleSoft, Payroll, Hiring Personnel, Conference Rooms, Conference Calls, Sales, Sales Management, Operations Management, ANIMAL HANDLING, Animal Behavior, Social Networking, Animal Work, Pets, Community Outreach, Social Media Marketing, Training, Sales Operations, Retail
Education
American InterContinental University 2006 — 2008
Bachelor of Business Administration (B.B.A.), Marketing, Magna Cum Laude
American InterContinental University 2005 — 2006
Associate of Arts (AA), Business Administration, Management and Operations
Indiana University of Pennsylvania 2003 — 2005
Journalism, Honors/ Dean's List
JDI Records September 2008 - Present
Automobile Club of Southern California September 1999 - Present
Skills
Administration, Insurance, Underwriting, Public Speaking, Property & Casualty..., Music, Singer/Songwriter, Arranging, Social Media Marketing, System Administration, Sales, Singing, Nonprofits, Leadership, Customer Service, Event Planning, Employee Benefits, Cold Calling, Leadership Development, Training, Call Centers, Management, Team Building, Recording, Outlook, Customer Satisfaction, Social Networking, Small Business, Marketing, Recruiting, Strategic Planning, Microsoft Office, Budgets, Fundraising, Access, Event Management, Social Media, Time Management
Education
Cal Poly Pomona 1992 — 1997
Bachelor of Science, Business Administration - MARKETING
Los Angeles County High School for the Arts
Automobile Club of Southern California May 2015 - Present
Starbucks April 2006 - July 2014
Starbucks March 2003 - April 2006
The Bookworm of Edwards 1999 - 2001
Skills
Inventory Management, Visual Merchandising, Management, Employee Training, Coaching, Group Training, Counseling Psychology, Training
Education
California State University-Bakersfield 1992 — 1997
Master of Science (MS), Counseling Psychology
Bakersfield College 1990 — 1992
Associate's Degree, Psychology
Bakersfield High School 1986 — 1990
High School
Automobile Club of Southern California August 2014 - Present
Automobile Club of Southern California July 2012 - Present
Bank of America August 2009 - August 2012
All Motorist Insurance Agency DBA Western General July 2007 - April 2009
farmers insurance 1985 - 2009
Farmers Insurance March 2002 - July 2007
Farmers Insurance May 1998 - March 2002
Skills
Property & Casualty..., Insurance, Claim, Casualty, Liability, Commercial Insurance, General Insurance, Legal Liability, Commercial Lines, Microsoft Excel, Auditing, Product Liability, Litigation Management, Personal Injury, Claim Investigation, Professional Liability, Arbitration, Training, Property Claims, Claims Resolution, Claims Handling, Insurance Adjusting, Adjustments, Property Damage
Education
California Lutheran University 1980 — 1984
Bachelors, Theology/Theological Studies
Mesa High School 1977 — 1980
Specialty Surgical Center of Beverly Hills, Brighton Way February 2015 - Present
Southern California Hospital at Culver City January 2014 - Present
Southern California Hospital at Culver City October 2013 - January 2014
Brotman Medical Center April 2013 - August 2013
American Career College August 2011 - August 2013
Automobile Club of Southern California May 2012 - October 2012
GameFly December 2006 - July 2010
VXI Global Solutions, Inc October 2005 - December 2006
Skills
Surgery, Surgical Technology, Sterilization, Healthcare, Hospitals, General Surgery, Medical Terminology, Customer Service, Cpr Certified, Microsoft Office, Operating Room, Healthcare Management, Patient Safety, BLS, Training, Fire Safety, Aseptic Technique, Vascular Surgery, Orthopedic Surgery, Neurosurgery, Opthalmic Surgery, ENT Surgery, Genitourinary Surgery, Surgical Instruments, Microsoft Word, Orthopedic, PowerPoint, HIPAA, Spine, Scrub, Vascular, Wound Care, Teamwork, Appointment Scheduling, Laparoscopic Surgery, Data Entry, Clinical Research, Healthcare Information..., Nursing, ACLS, Vital Signs, Critical Thinking, Ortho, Medicine, Medical Coding, Direct Patient Care, Medical Records, Neurology, Infection Control, Critical Care
Education
American Career College-Los Angeles 2011 — 2013
Associate's degree, Surgical Technology/Technologist
American Career College-Los Angeles 2011 — 2013
Associate's degree, Surgical Technology/Technologist
Royal Security Training Academy 2012 — 2012
Power To Arrest Guard Card Course
Los Angeles City College 2011 — 2011
Property Management Certification Program
Independent Consultant April 2015 - Present
Automobile Club of Southern California April 2014 - April 2015
Automobile Club of Southern California January 2013 - April 2014
Amica Mutual Insurance Company July 2011 - January 2013
Amica Mutual Insurance Co. July 2002 - July 2011
Mary Kay Inc. May 2003 - July 2009
Greenbelt Alliance July 2008 - December 2008
Arbor Associates January 2001 - June 2001
Skills
Team Building, Customer Service, Workshop Facilitation, Microsoft Excel, Management, Coaching, Project Management, Project Coordination, Leadership, Negotiation, Insurance, Program Management, Community Outreach, Training, Policy, Claims Management, Claim, Property & Casualty..., Strategic Planning, Sales
Education
UC Berkeley Extension 2007 — 2011
Professional Program, Communication, Team Building and Sustainable Building Design
Boston University 1998 — 2002
BA, Psychology and Business
Advantage Sales & Marketing January 2015 - Present
Aflac May 2014 - Present
Automobile Club of Southern California August 2012 - February 2014
Macy's July 2004 - July 2012
Bare Escentuals February 2009 - April 2011
Skills
Sales Management, Sales, Long-term Customer..., Customer Satisfaction, Member Relations, Cosmetics, Aesthetics, New Business Development, Business Strategy, Recruitments, Employee Training, Hands-on Training, Insurance, Call Centers, Umbrella Insurance, Customer Retention, Building Relationships, Cold Calling, Motorcycle, Recruiting, Customer Service, Management, Team Building, Small Business, Relationship Building
Education
Victoria's Academy of Cosmetology 2008 — 2008
Aesthetics
Ramona High School 1988 — 1991
Diploma, General Studies
Strength in Gaming April 2013 - Present
Automobile Club of Southern California March 2013 - Present
Local Corporation April 2011 - February 2013
Rip Cat Records July 2010 - January 2013
New American Funding July 2009 - April 2011
Brower, Miller & Cole September 2008 - December 2008
Front Door Advertising Inc. January 2004 - September 2008
Mailing Pros Inc. January 2005 - January 2008
Trader Publishing January 2001 - January 2004
Skills
CSS, HTML, C#, PHP, jQuery, SQL, SEO, Photoshop, Flash, InDesign, Wordpress, Salesforce Administrator, CMS, Web Development, HTML 5, CSS3, ASP.NET, MVC, JavaScript, AJAX, XML, GUI development, Dreamweaver, Illustrator, Visual Studio, Technical Writing, Technical Training, CRM Integration, CRM, Custom CMS Development, XHTML, Email Marketing, Advertising, Web Design, OOP, Graphic Design, Front-end, MySQL, LAMP, User Interface Design, User Experience, Google Analytics, Web Services, JSON, Subversion, REST, IIS, Agile Methodologies, Programming, Bootstrap
Education
Golden West College 2008 — 2009
Certificate of Achievement, Web Development
Brooks College 2000 — 2001
AS, Computer Science
Whitney High School
Red 5 Studios September 2015 - Present
The Word & Brown Companies February 2014 - September 2015
Disneyland Resort September 2013 - March 2014
PrideStaff December 2012 - September 2013
Automobile Club of Southern California March 2012 - November 2012
State Compensation Insurance Fund June 2005 - December 2011
State Compensation Insurance Fund August 2004 - June 2005
State Compensation Insurance Fund March 2002 - August 2004
Skills
Insurance, Customer Service, Software Documentation, Access, Microsoft Excel, Outlook, Microsoft Access, Microsoft Word, Microsoft Outlook, CentOS, Linux System..., Time Management, Data Entry, Customer Satisfaction, Sales, Microsoft Office, Data Analysis, Commercial Lines, Analysis, Human Resources, Microsoft PowerPoint, Computer Literate, Dreamweaver, HTML scripting, Workers Compensation, Underwriting, Customer Retention, Employee Benefits, CRM, Client Retention, QuickBooks, C++ Language, Accounts Receivable, Pivot Tables, Vlookup, Great Plains Software, Windows, Databases, Office Administration, 10 Key, Telephone Skills, Microsoft Office 2007, Database Administration, PowerPoint, VBA, Training, Shell Scripting
Education
Long Beach City College 2013 — 2015
Certificate, Business Administration, Information Systems
Wyotech-Long Beach 2009 — 2010
Vocational Certificate, Electrician
Cerritos College
Computer and Information Systems Security/Information Assurance
American Express February 2001 - Present
Automobile Club of Southern California July 1971 - October 1972
Education
California State University Long Beach 1965 — 1972
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
Antelope Valley College 1963 — 1965
Hitachi Data Systems April 2012 - Present
Hitachi Data Systems September 2010 - April 2012
Automobile Club of Southern California September 2009 - September 2010
Unisys Corporation May 2007 - August 2007
Skills
Storage, Solution Selling, Virtualization, Cloud Computing, Data Center, Channel, Enterprise Software, Storage Virtualization, NAS, Channel Partners, Disaster Recovery, Storage Area Networks, Managed Services, Enterprise Storage, Partner Management, Professional Services, SAN, Storage Solutions
Education
Bowling Green State University 2005 — 2009
Bachelor of Arts, Communications; Promotions and Advertising
Revere High School
Revere High School
ESM a Xerox Company October 2012 - September 2014
ESM a Xerox Company January 2012 - October 2012
ESM a Xerox Company October 2009 - January 2012
ESM a Xerox Company April 2008 - October 2009
Arbonne International February 2006 - April 2009
Automobile Club of Southern California June 1999 - June 2001
Occidental Oil and Gas January 1996 - October 1998
KERN TRAVEL SERVICE January 1995 - January 1996
Travel Travel Laurelglen January 1989 - April 1994
Skills
Leadership, Marketing, Customer Service, Social Networking, Team Building, Public Speaking, Program Management, Training, Sales, Coaching, Customer Retention, Management, Leadership Development, Admissions, Microsoft Office, Staff Development
Education
Southern New Hampshire University
BA Communications - in progress, 4.0 GPA
San Joaquin Valley College 1988 — 1989
Travel and Tourism, Travel Industry
Bakersfield College 1986 — 1988
Business and Medical focus
WEST HIGH SCHOOL
High School Diploma
Automobile Club of Southern California May 2009 - Present
National Council for Drug and Alcohol January 2009 - January 2010
Skills
Public Speaking, Social Media, Public Relations, Community Outreach, Non-profits, Coaching, Budgets, Operations Management, Time Management, Team Leadership, Financial Analysis, Claim, Team Building, Program Management, Customer Service, Organizational..., Change Management, Training, Leadership, Strategy, Customer Satisfaction
Education
California State Univ Bakersfield 1973 — 1975
Bachelor of Arts (BA), Social Psychology
Bakersfield College 1967 — 1969
Bachelor of Arts (BA), Social Psychology
UEI College January 2015 - Present
ACN 2015 - Present
Automobile Club of Southern California November 2012 - October 2014
KGET TV17 - Telemundo 17.3 - CW12 November 2011 - November 2012
The Men's Wearhouse, Inc November 2009 - November 2011
KBAK TV29 - KBFX TV58 July 2007 - November 2009
Skills
Social Media, Advertising, Marketing, Marketing Strategy, Public Relations, Social Media Marketing, Digital Marketing, Broadcast, Public Speaking, Online Advertising, Marketing Communications, Online Marketing
Education
Bakersfield College 1994 — 1996
California State University-Bakersfield 1992 — 1994
Allstate August 2013 - Present
Automobile Club of Southern California May 2012 - August 2013
Verizon Wireless August 2009 - February 2012
Verizon Wireless March 2007 - August 2009
Realty Executives March 2006 - March 2008
Digital Harbor June 2005 - December 2006
Aegis Lending January 2004 - December 2004
Gap Inc Direct January 2002 - January 2004
Skills
Customer Relations, Retail, Coaching, Newsletters, Real Estate, Territory, Selling, Customer Service, Cold Calling, Wireless Services, Consultative Selling, Direct Sales, Account Management, PowerPoint, Wireless Solutions, Public Speaking, Merchandising, Microsoft Office, Closing Deals, Customer Experience, Marketing Strategy, Call Center, Competitive Analysis, Promotions, Building Relationships, Telephone Skills, Key Account Management, Relationship Development, Direct Marketing, Sales, Sales Operations, Recruiting, Team Building, Customer Satisfaction, Management, Salesforce.com, Sales Process, Deal Closure, Leadership
Education
University of Phoenix 2009 — 2011
Bachelor of Science, Business-Marketing 2011
University of Phoenix 2009 — 2011
Bachelor of Science (B.S.), Business-Marketing
Brigham Young University 2004 — 2006
Rocklin High SchoolDegree achieved, 2003
Rocklin High SchoolHigh School Diploma 2003 2000 — 2003
High School Diploma
Sony DADC October 2009 - Present
MOULTON LOGISTICS October 2008 - April 2009
Automobile Club of Southern California June 2006 - September 2008
AFFORDABLE TRAVEL BY PATTY January 2003 - January 2006
WARNACO GROUP January 1983 - January 2006
Skills
Logistics, Transportation, Shipping, Warehousing, 3PL, Inventory Management, Retail, Leadership, Freight, Supply Chain, Negotiation, Training, Cruises, Accounting, SAP, Customer Service, Transportation..., Logistics Management, Budgets, Sales, Distribution, PKMS, AS400 system, Business Planning, Access, Microsoft Excel, PowerPoint, Apollo GDS, Operations Management, Marketing Strategy, Management
Education
California Lutheran University 2013 — 2015
In Process, Business Administration and Management, General, 4.0
Mount Saint Mary's College California 2011 — 2013
Associate's Degree, Business Administration International Business Focus, 3.991
THE TRAVEL INSTITUTE 2003 — 2009
CTC, Certified Travel Counselor, 96%
CLIA 2002 — 2007
ACC, Accredited Cruise Couselor
Travel Institute 2002 — 2005
CTA, Certified Travel Associate
Travel Institute 2003 — 2004
Certified Lifestyles Honeymoon & Destination Wedding Specialist, Honeymoons & Destination Weddings
Travel Institute 2002 — 2003
Destination Specialist Hawaii, Hawaii Specialist
Pierce College
Business & Traffic Management
RCO Legal, P.S. July 2011 - Present
Reaction Audio Visual June 2010 - July 2011
Automobile Club of Southern California May 2007 - June 2010
Skills
Paralegal Studies, Office Administration, Bankruptcy, Civil Litigation, Courts, Legal Research, Legal Writing, Litigation, Paralegals, Pleadings, Westlaw, Legal Documents, Notary Public, Mediation, Document Review
Education
Anthem College-Phoenix 2010 — 2012
Associate of Science (A.S.), Paralegal Studies
Saddleback College 2007 — 2009
Mark Brechbill CPAs June 1997 - Present
Automobile Club of Southern California June 1992 - June 1997
KPMG US June 1986 - June 1992
Wells Fargo June 1980 - June 1986
Education
Adelphi University 1976 — 1980
Bachelor of Science (BS), Accounting and Finance, Cum Laude
Automobile Club of Southern California November 2013 - Present
Questus March 2013 - November 2013
Questus May 2011 - March 2013
Saatchi & Saatchi October 2010 - April 2011
Doner March 2007 - October 2010
TeamAMC October 2005 - March 2007
R&R Partners September 2004 - December 2004
Skills
Advertising, Media Planning, Digital Media, SEO, Direct Marketing, Digital Marketing, Digital Strategy, Media Buying, Online Advertising, Social Media Marketing, Email Marketing, Interactive Marketing, Mobile Marketing, Interactive Advertising, Integrated Marketing, Marketing Strategy, Adobe Creative Suite, Marketing Communications
Education
Arizona State University, W. P. Carey School of Business 2001 — 2005
Bachelor of Science (B.S.), Marketing, Minor in Mass Communications
Automobile Club of Southern California September 2004 - Present
Automobile Club of Southern California June 2013 - March 2014
CAMDEN 360 COMMUNICATIONS January 2013 - March 2013
New Horizons Computer Learning Centers June 2012 - August 2012
Munchathon July 2011 - July 2011
Surety Company of the Pacific April 2000 - August 2003
Research Associates Inc. June 1997 - September 1998
Skills
Experienced and active..., Avid Surfer, Excellent presentation..., Data Analysis, Advertising, Facebook, Event Management, Sales, Twitter, Hootsuite, Market Research, Microsoft Word, Microsoft Excel, Marketing, Blogging, Email Marketing, Negotiation, Social Media, Insurance, Budgets, Social Media Marketing, Management, Marketing Strategy, Brand Management, Marketing Research, Leadership, Event Planning, Social Networking, Marketing Communications, Online Marketing, New Business Development, Market Analysis, Customer Retention, CRM, Customer Service, Analytics, Access, Competitive Analysis, Project Management
Education
University of California, Irvine - The Paul Merage School of Business 2010 — 2013
MBA, Marketing
Thomas Jefferson School of Law 2003 — 2004
Bowling Green State University 1993 — 1997
BS in Criminal Justice, Criminal Justice
Real Property Management Central Coast March 2014 - Present
Farmers Insurance May 2013 - September 2013
Neal-Truesdale Insurance January 2011 - December 2012
Automobile Club of Southern California May 2010 - October 2010
Century 21 San Luis Properties 2008 - 2010
CornerStone Real Estate 2003 - 2008
Century 21 Team Realty 1989 - 2003
Skills
Insurance, Condos, Investment Properties, Homeowners, Real Estate, Renters, First Time Home Buyers, Landlord, Landlord Protection, Property Management, Residential Homes, Multiple Listing Service, Seller Representation, Buyer Representation
Education
California Polytechnic State University-San Luis Obispo 1986 — 1988
Bachelor of Science (B.S.), Business Administration and Financial Management
Automobile Club of Southern California February 2015 - Present
Tactical Linguist Concepts April 2013 - Present
Automobile Club of Southern California March 2014 - February 2015
Linguist Management Services July 2012 - December 2012
FedSys, Inc. May 2010 - June 2012
Global Linguist Solutions 2007 - 2009
TCS Translations 2005 - 2007
L-3 Titan 2003 - 2004
Jet Forwarding 1995 - 2003
Skills
Policy, Employee Relations, Program Management, Human Resources, Government, Project Planning, Customer Service, New Hire Orientations, Translation, Microsoft Office, Research, Arabic, Process Improvement, Strategy, Interviews, Government Contracting, Applicant Tracking..., Military, Proposal Writing, Leadership, DoD, Training, Intelligence Analysis, Performance Management, Security Clearance, Security, International Relations, Recruiting, Budgets, Taleo, College Recruiting, Intelligence
Education
Brandman University, Part of the Chapman University System 2014 — 2016
Master of Science in Human Resources
Pepperdine University, The George L. Graziadio School of Business and Management 2004 — 2007
Bachelor of Science, Management
Automobile Club of Southern California June 2011 - Present
Automobile Club of Southern California December 2007 - June 2011
Walgreens June 2003 - November 2007
Skills
Sales, Sales Management, Teaching, Training, Retail Category..., Surfing, Musicians, Karaoke, Marketing, Property & Casualty..., Retail Sales, Retail Marketing, Retail, New Business Development, Event Planning, Marketing Strategy
Education
Cal Poly San Luis Obispo 1999 — 2003
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
California Polytechnic State University-San Luis Obispo 1999 — 2003
Bachelor's Degree, Business, Management, Marketing, and Related Support Services
Veritas Technologies LLC August 2010 - Present
MySpace October 2007 - July 2010
Automobile Club of Southern California 2005 - 2007
Los Angeles Probation Center January 2006 - April 2006
Skills
Technical Support, Customer Service, Salesforce.com, Software Documentation, Quality Assurance, Microsoft Office, Troubleshooting, Customer Satisfaction, Windows, Active Directory, Account Management, Security, Computer Hardware, Microsoft Exchange, HTML, Cloud Storage, Journaling, Team Leadership, Troubl, Management
Education
Western Governors University 2010 — 2013
B.S, Information Technology
Brooks College 2004 — 2006
A.S., Computer Science
Arbitration Forums February 2012 - Present
Farmers Insurance February 2007 - Present
Automobile Club of Southern California January 2005 - January 2007
Allstate April 2001 - January 2005
I-CAR January 2002 - February 2003
AV Auto Body and Truck February 1998 - April 2001
Skills
Automotive Mechanic, General Construction, Insurance Claims, Claims, Insurance, Customer Satisfaction, Customer Service, Claim, Subrogation, Time Management, Automobile, Accident, Team Building, Property Damage, Claims Management, Business Analysis, Coaching, Claims Handling, Claims Resolution, Claims Investigations, Automotive, Claim Investigation
Education
University of Phoenix 2010 — 2013
Bachelor's Degree, Business Informations Systems
University of Phoenix 2007 — 2010
Associate's Degree, IT hardware
Antelope Valley College 1997 — 1998
Automotive Technology, Automotive and Business Management
The Wine Group December 2008 - Present
JWD Science Inc June 2003 - December 2008
Automobile Club of Southern California December 1999 - June 2003
Skills
Safety Management, Operations Management, Organizational..., Emergency Management, Change Management, Team Building, Continuous Improvement, Quality Management, Strategic Planning, Process Improvement, Operational Planning, Team Leadership, Supervisory Skills, Program Management, Leadership Development, Operational Excellence, Problem Solving, Coaching, Organizational..., Strategic Leadership, Mentoring, Lean Manufacturing, Change Leadership, Contract Management, Cross-functional Team..., Root Cause Analysis, Business Process..., Business Strategy, ISO, Employee Relations
Education
University of Phoenix 2010 — 2012
Masters of Business Administration, Business, 3.76
Biola University 1987 — 1990
Bachelors Degree, Business, Organizational Management
GEICO September 2010 - Present
Liberty Mutual Insurance June 2004 - December 2009
Automobile Club of Southern California June 1995 - June 2004
Skills
Property & Casualty..., Insurance
Education
Bowling Green State University 1983 — 1987
SCE August 2009 - Present
SCE August 2006 - August 2009
SCE 1998 - August 2006
Arco Products Company, Los Angeles November 1996 - June 1998
Automobile Club of Southern California March 1991 - November 1996
Automobile Club of Southern California October 1986 - March 1991
Avery Dennison May 1985 - October 1986
Avery Dennison December 1979 - May 1985
Skills
Performance Management, Business Process..., Succession Planning, Deferred Compensation, Project Management, Incentive Programs, HR Consulting, HR Policies, SAP HR, Total Rewards, Market Pricing, Vendor Management, Human Resources, Job Evaluation, Job Descriptions, Executive Pay, Certified Compensation..., Workforce Planning, Analysis, Strategic Thinking, Disability Management, Comp, Compensations, Compensation Studies, Compensation Strategies, Compensation Structures, Compensation Review, Compliance, Employee Benefits, Change Management, Policy, ERP, SAP, Compensation
Education
Azusa Pacific University
Bachelors, Business
Mt. Hood Community College
Business
Automobile Club of Southern California September 2006 - Present
Automobile Club of Southern California January 2004 - September 2006
TeKNow, Inc. 1987 - 1989
Blaser industries 1985 - 1987
Skills
Strategic Planning, Business Strategy, New Business Development, Project Planning, Succession Planning, Sales Management, International Sales, Change Management, Event Management, International Relations, International..., Forecasting, Financial Analysis, Business Process..., Business, Community Outreach, Customer Service, Disaster Recovery, Entrepreneurship, Innovation, Key Performance..., Leadership, Microsoft Office, Negotiation, Contract Negotiation, Office Management, Problem Solving, Quality Management, Recruiting, Restructuring, Relocation, Sustainability, Youth Development
Education
Chapman University 2011 — 2013
Master of Business Administration (MBA)
Arizona State University 1984 — 1987
Bachlor of Science, Business Management
Chaparral High School, Scottsdale, AZ 1979 — 1982
Tonasket Elementary - Washington
Fit4Mom Chicago Loop February 2015 - Present
StayWell July 2014 - Present
Amy Bernstein Journalism, LLC June 2008 - Present
StayWell (formerly Krames StayWell) August 2013 - May 2014
StayWell (formerly Krames StayWell) January 2012 - August 2013
StayWell Custom Communications - now dba Krames StayWell February 2009 - January 2012
Automobile Club of Southern California May 2007 - December 2007
Automobile Club of Southern California March 2005 - May 2007
Automobile Club of Southern California March 2002 - February 2005
Skills
Marketing, Publishing, Copy Editing, Editorial, Publications, Newsletters, Copywriting, AP Style, Web Content, Fact-checking, Content Development, Online Publishing, Feature Articles, Magazines, Proofreading
Education
Boston University 1999 — 2000
Master of Arts (MA), Journalism
Emory University 1994 — 1998
Bachelor of Arts (BA), English Language and Literature, General
Green Mansions Enterprises, LLC March 2011 - Present
The College Board April 2014 - November 2014
Children's Hospital of Orange County (CHOC) November 2011 - May 2013
ACS, a Xerox Company April 2011 - November 2011
Fluor March 2008 - February 2011
Automobile Club of Southern California July 1999 - September 2007
MicroAge 1997 - 1999
Simon Wiesenthal Center January 1996 - March 1997
Hughes Aircraft Federal Credit Union, a Kinecta Federal Credit Union Company August 1994 - January 1996
Nordstrom May 1992 - August 1994
Skills
MS Project, Project Management, Vendor Management, Project Planning, Change Management, PMO, Process Improvement, Visio, Team Leadership, Scope Management, Risk Management, PMO Development, Virtual Teams, Virtual Collaboration, Global Deployment, Large Scale Deployments, Disaster Recovery, SDLC, ITIL, Servers, Data Center, Requirements Analysis, Management, Business Process, Security, Cloud Computing, System Deployment, Video Collaboration, Social Collaboration, Networking, IT Management, Microsoft Project
Education
California State Polytechnic University-Pomona 1989 — 1993
BA, Behavioral Science
Hawaii Pacific University 1987 — 1988
Calvary Chapel Pacific Hills 2011 - Present
Automobile Club of Southern California March 2009 - Present
Self-employed June 2007 - Present
Calvary Paarl August 2007 - December 2008
Pacific Life August 2005 - August 2007
Education
New Hope Christian College 2002 — 2003
Western Oregon University 2000 — 2001
HealthMarkets, Inc. 2012 - Present
J.Lodge October 2010 - Present
IBM January 2009 - August 2010
Automobile Club of Southern California December 2007 - December 2009
Sears Holdings Corporation 2002 - 2007
AT&T 1981 - 2000
Skills
Licensed Life & Health..., Term Life Insurance, Life Insurance, Health Insurance, Passion for Helping..., Exceeding Customer..., Establish & Maintain..., Building Strong..., Consultative Selling..., Needs Analysis, Exceptional People..., Captivate, Engaging People, Highly articulate, Team Leadership, Caring, trustworthy, Creative Problem Solving, High level of initiative, Dedicated Professional, Passion for Success
Education
Baldwin-Wallace College
Master of Business Administration (MBA), General System Management
Baldwin-Wallace College
Bachelor of Arts (BA), Business Administration
Automobile Club of Southern California February 2014 - Present
Skills
Microsoft Office, PowerPoint, Access, Market Research, Research, Customer Service, Microsoft Excel, Microsoft Word, Excel, Omniture, Word, Web Analytics, Discover, Firebug, Fiddler, JIRA, Base Camp, Outlook, Windows, Online Marketing, Advertising, Problem Solving, Team Leadership, Analytics, CRM, Strategy, Business Analysis
Education
California State Polytechnic University-Pomona 2010 — 2011
MBA, General
Fergusson College 2004 — 2007
BS, Chemistry
New Era High School, Panchgani 1995 — 2002
Empire West Title Agency June 2015 - Present
Straight Up Enterprises, Inc October 2005 - December 2013
Straight Up Enterprises, Inc October 2005 - May 2011
C3 Business Solutions 2008 - 2008
Horizon's International March 2004 - April 2005
Automobile Club of Southern California 2000 - 2003
Gotcha Sportswear February 1986 - April 1997
Skills
Leadership, Marketing, Strategy, Management, Strategic Planning, Sales, Advertising, Team Building, Entrepreneurship, Public Relations
Education
Brigham Young University
Vocal Music, Business
University of Colorado Boulder
BS, Business, Marketing
CG Commercial Finance January 2014 - Present
Automobile Club of Southern California August 2012 - January 2014
Applied Information Concepts September 2010 - August 2012
International Student Volunteers July 2009 - September 2010
California State Polytechnic University, Pomona December 2007 - June 2009
Hewlett-Packard 2003 - 2007
Random House 2001 - 2006
Scrapbook Styles 1998 - 2003
J Miller Design 1989 - 2000
Skills
Email Marketing, Online Marketing, SEO, Online Advertising, Web Design, Microsoft Office, Digital Marketing, Public Relations, Social Media Marketing, Facebook, Marketing Communications, Project Planning, Market Research, Public Speaking, Copywriting, Marketing Strategy, Social Networking, Direct Marketing, Social Media, Web Analytics, Marketing, Strategy, Integrated Marketing, Broadcast Television, Web Project Management, Creative Writing, Publishing, Google Analytics, CRM, Leadership, Analytics, Sales, Business Development, Direct Mail, B2B, Adobe Creative Suite
Education
California State Polytechnic University-Pomona 2007 — 2009
MBA, Marketing
California State University-Fullerton 1983 — 1985
BA, Fine Art/Graphic Design
CareMore Health Plan March 2015 - Present
CEG Life Insurance Services July 2013 - March 2015
American Fidelity Assurance March 2012 - July 2013
Altria August 2004 - January 2010
Automobile Club of Southern California March 1995 - July 2004
Skills
Prospecting, Closing Skills, Strategic Consulting, Call Center, Salesforce.com, Cold Calling, Sales Management, B2B, Sales Presentations, Marketing, Market Research, Business Development, Direct Marketing, CRM, Profit, Leadership, Customer Service, Team Leadership, Qualifying Prospects, Call Centers, Business Planning, Training, Selling Skills, Management, Customer Satisfaction, Coaching, Key Account Development, Building Relationships, Small Business, Employee Benefits, Life Insurance, Marketing Strategy, New Business Development, Sales
Education
California Baptist University 2006 — 2006
Business Administration
Orange Coast College 2002 — 2004
Associate's degree, Business/Commerce, General
C. Syphan Insurance Agency June 2008 - September 2015
Automobile Club of Southern California November 2011 - June 2013
Internal Revenue Service February 2009 - June 2011
Cigna January 2001 - June 2005
Skills
Insurance, Umbrella Insurance, Property & Casualty..., Legal Liability, Health Insurance, Life Insurance, Commercial Insurance, Liability, Workers Compensation, Term Life Insurance, Disability Insurance, Homeowners, Boat, Renters, Flood Insurance, Watercraft, Licensed Property, Personal Lines Auto, ATV, BLS, ACLS, PALS, NRP, Respiratory Therapy, Respiratory Care, Respiratory Disease, Respiratory Products, Commercial Lines, Excess, Sales, Sales Management, Sales Operations, Direct Sales, Sales Process, Customer Service, Healthcare, Team Building
Education
Boise State University 2015 — 2016
Bachelor of Science (BS), Health/Health Care Administration/Management, 4.0 GPA
San Joaquin Valley College-Visalia 2013 — 2015
Associate of Science (AS), Respiratory Care Therapy/Therapist, 4.0 GPA
Milan Institute-Visalia 2006 — 2007
MA Certification, Medical/Clinical Assistant, 3.7
Redwood High School 1995 — 1999
Diploma
Automobile Club of Southern California September 2014 - Present
Southern California Edison (from Jan 2007 to Jan 2010 consultant Employed by CSC) January 2007 - September 2014
GMAC Insurance (Consultant Employed by CSC) March 2006 - December 2006
CSC April 2002 - February 2006
ITC Infotech June 2001 - February 2002
Adithya software pvt ltd June 1998 - May 2001
Skills
SDLC, Requirements Analysis, Business Analysis, Oracle, Requirements Gathering, PL/SQL, Data Modeling, Microsoft SQL Server, SQL, Business Objects, Enterprise Architecture, Integration, Software Project..., C#, WCF, Data Warehousing, SSIS, Teradata, HDINSIGHT, Hadoop, Hive, Apache Pig, MapReduce, Apache Spark, Apache Kafka, Apache Storm, HBase, .NET, jQuery, Oracle PL/SQL..., Business Intelligence, Windows Azure, Visio, HTML 5, Java, Scala, Sybase Adaptive Server, SSRS
Education
Bharathidasan University 1997 — 2000
MCA, Computer Application
Sacred Heart College 1994 — 1997
BSc, Computer Science
Client Solution Architects March 2014 - Present
Automobile Club of Southern California January 2013 - March 2014
United States Marine Corps September 2004 - April 2013
Skills
Leadership, Military, Military Experience, Access, Force Protection, System Administration, Human Resources, Team Building, Weapons, Marine Corps, SharePoint, Marksmanship, Security Clearance, PowerPoint, DoD, Operational Planning, Team Leadership, Military Operations, Information Assurance, Government, Organizational..., Command, Supervisory Skills, Intelligence, National Security
Education
Brandman University, Part of the Chapman University System 2015 — 2017
Masters in Business Administration, Dual Emphasis: Organizational Leadership and Heathcare Management
City University of Seattle 2009 — 2013
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services
Carrington Home Solutions, DBA Carrington Construction January 2014 - Present
White Van Restoration Services September 2013 - January 2014
Automobile Club of Southern California April 2011 - September 2013
Financial Hope 4 America January 2009 - March 2011
Salon Laurent October 2007 - August 2009
Skills
Customer Satisfaction, Customer Service, Social Media, Marketing, Sales, PowerPoint, Training, Team Building, Insurance, Call Centers, Microsoft Office, Microsoft Excel, Outlook, Microsoft Word, Customer Retention, Advertising, Data Entry, Customer Experience, Social Networking, Adobe Acrobat, Event Planning, Social Media Marketing, Email Marketing, Telephone Skills, Time Management, Marketing Communications, Public Relations, Strategic Planning, Outgoing, Highly Organized &..., Notary Public, Management, Multi Tasking, Bookkeeping, Highly personable, Process Scheduler, Xactimate, Coordinating Schedules
Education
Palomar College 2009 — 2012
Associate's degree, Business, Management, Marketing, and Related Support Services
Palomar Institute of Cosmetology 2006 — 2007
Cosmetology license, Cosmetology/Cosmetologist, General
Automobile Club of Southern California June 2012 - Present
AAA Texas March 2010 - June 2012
Cajon Valley Union School District September 1998 - June 2009
Skills
Coaching, Customer Service, Elementary Education, Editing, Social Networking, Community Outreach, Management, Teaching
Education
Abilene Christian University 1973 — 1977
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
Barney & Barney a Marsh & McLennan Agency LLC Company June 2015 - Present
Automobile Club of Southern California September 2011 - June 2015
AT&T Advertising Solutions July 2008 - March 2009
Valley Yellow Pages February 2007 - June 2008
Valley Yellow Pages January 2005 - February 2007
Rogers Jewelers August 2003 - January 2005
Skills
Marketing, Leadership, Sales, Management, Customer Service, Sales Management, Team Building, Advertising, Sales Operations, New Business Development, Account Management, Training, Team Leadership, Recruiting, Marketing Strategy, Strategic Planning, Cold Calling, Negotiation, Social Media Marketing, Time Management, Social Media, Direct Sales, Business Development, Sales Presentations, Customer Retention, Social Networking, Insurance, CRM, Sales Process, Contract Negotiation, Public Relations, B2B, Customer Satisfaction, Strategic Partnerships, Marketing Communications, Lead Generation, Mentoring, Leadership Development, Customer Relations, Small Business, Commercial Insurance, Workers Compensation, Property & Casualty..., D&O, General Liability..., Networking, Enterprise Social..., Umbrella Insurance, Underwriting, Business Understanding
Education
Azusa Pacific University 2009 — 2011
B.S., Organizational Leadership, 3.85
Merrill Corporation December 2014 - Present
Tilleraas Consulting Agency April 2014 - December 2014
MoneyGram International April 2014 - December 2014
Prime Therapeutics February 2014 - April 2014
Keyot July 2013 - April 2014
Prime Therapeutics July 2013 - December 2013
Surescripts LLC April 2012 - July 2013
Allianz Life January 2012 - March 2012
Automobile Club of Southern California May 2011 - December 2011
Robert Half Technology August 2010 - April 2011
Skills
Business Analysis, Business Process, Software Project..., Requirements Analysis, Business Intelligence, Program Management, Process Improvement, Visio, Agile Methodologies, Project Management, Project Planning, Cross-functional Team..., Requirements Gathering, Project Portfolio..., Management, Strategic Planning, SaaS, Software Documentation, Analysis, Strategy, Business Requirements, Agile Project Management, Enterprise Software, Testing, MS Project, Outsourcing, Product Management, Business Development, Vendor Management, Leadership, Resource Management, Training, Business Process..., SDLC, Professional Services, Security, IT Strategy, Integration, CRM, PMO, Process Engineering, Business Strategy, Enterprise Architecture, Change Management, Management Consulting, Consulting, Software Development, Project Delivery
Education
Augsburg College 1997 — 2003
BA, Business Admin.-International Bus.
Biola University April 2015 - Present
Biola University August 2013 - Present
Biola University September 2012 - April 2015
Biola University July 2010 - September 2012
Biola University July 2007 - July 2010
Student Leadership Office at Biola University January 2007 - May 2007
Automobile Club of Southern California May 2006 - August 2006
Skills
Communication, Analysis, Training, Recruiting, Student Financial Aid, New Hire Training, Public Speaking, Student Development, Problem Solving, Teamwork, Adaptability, Management, Interviews, Leadership, Teaching, Career Counseling, Program Management, Academic Administration, Curriculum Design, Leadership Development, Staff Development, Academia, Community Outreach, Event Planning, Higher Education, Admissions
Education
Azusa Pacific University 2012 — 2014
M.A., Management
Biola University 2003 — 2007
BA, Humanities
Alliant International University July 2012 - Present
Alliant International University February 2012 - July 2012
Alliant International University November 2011 - February 2012
Alliant International University May 2011 - February 2012
Alliant International University February 2010 - July 2011
Automobile Club of Southern California September 2007 - February 2010
Skills
Outlook, Administration, PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, SPSS, Qualtrics, Jenzabar, CX, Moodle, Administrative..., Bookkeeping, Customer Service, Data Entry, Database Admin, Accounts Receivable, Academic Advising, System Administration, Higher Education, Teaching, Nonprofits, Curriculum Design, Community Outreach, Event Planning, Admissions, Public Speaking, Research, Psychology, Mental Health, Psychotherapy
Education
California Healing Arts College 1999 — 2000
Alhambra High School 1995 — 1999
Diploma
Automobile Club of Southern California January 2014 - Present
TJ Maxx August 2012 - January 2014
Ross Stores February 2010 - January 2012
Target June 2007 - April 2009
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Access, Helios, Friendly Personality, Outgoing, Dependable Team Player, Highly responsible, Highly Dedicated, Highly motivated..., Fast Learner, Team Leadership, Flexible Schedule, Team Player, Spreadsheets
Education
National Paralegal College 2015 — 2017
Associate’s Degree, Legal Assistant/Paralegal
Baker College of Flint 2012 — 2013
Associate’s Degree, Business Administration and Management, General
Wawasee High School 2005 — 2006
General, General
Westfield April 2015 - Present
Automobile Club of Southern California March 2014 - Present
Verizon Business October 2012 - March 2014
Automobile Club of Southern California July 2010 - May 2012
Automobile Club of Southern California January 2007 - July 2010
Automobile Club of Southern California August 2005 - January 2007
Automobile Club of Southern California February 2001 - August 2005
Automobile Club of Southern California April 1995 - February 2001
Automobile Club of Southern California September 1994 - April 1995
Skills
Process Improvement, Business Analysis, PMO, Visio, Vendor Management, SDLC, Requirements Gathering, IT Governance, Application Development, IT Management, Program Management, Business Process..., Software Project..., Mentoring, Team Leadership, Team Building, Insurance, Budgeting, Strategic Planning, Problem Solving, Vendor Relations, Customer Relations, Disaster Recovery, Change Management, Testing, ITIL, Business Intelligence, Business Process, Project Planning, MS Project, Requirements Analysis, PMP, Excel, SQL, Contract Negotiation, Product Development, Business Requirements, Call Center, Quality Assurance, Integration, Data Analysis, Microsoft Office, Data Warehousing, Budgets, Software Development
Education
California State Polytechnic University-Pomona 1994 — 2003
BS, Business Administration, Accounting
Alliance United Insurance May 2013 - Present
Automobile Club of Southern California December 2004 - May 2013
Skills
Customer Satisfaction, Microsoft Office, Outlook, Microsoft Excel, Customer Retention, Notary Public, Travel Sales, DMV, Salesforce.com, Customer Service
Education
California Lutheran University 2010 — 2012
Masters, Public Policy and Administration
CSUCI 2008 — 2010
BA, English
Southern California Edison November 2012 - Present
Automobile Club of Southern California September 2010 - November 2012
Automobile Club of Southern California September 2007 - August 2010
Automobile Club of Southern California September 2006 - August 2007
Automobile Club of Southern California April 2005 - August 2006
Skills
MS Excel, MS Access, MS MapPoint, MS Word, MS Power Point, Monarch Pro, Microsoft Excel, Business Analysis, Access, Microsoft Office, Strategic Planning, Team Building, Market Research, Financial Analysis, PowerPoint, MapPoint, Leadership, Change Management, Management, Customer Satisfaction, Project Management, Program Management, Data Analysis, SAP, Budgets, Project Planning, Business Planning, Performance Management, Operations Management, Finance, ERP, Process Improvement, Teamwork
Education
University of La Verne 2012 — 2015
Master of Business Administration (M.B.A.), Information Technology
California State Polytechnic University-Pomona 2001 — 2004
Bachelor of Science, Business Administration / E-Business
Enterprise Rent-A-Car October 2014 - Present
ASU Foundation for A New American University September 2014 - April 2015
Automobile Club of Southern California November 2012 - July 2014
Aeropostale November 2007 - December 2012
T-Mobile June 2011 - October 2012
d2 Public Relation Firm and Promotions January 2011 - May 2011
Abercrombie & Fitch April 2009 - April 2011
Skills
PowerPoint, Sales, Time Management, Microsoft Excel, Microsoft Word, Microsoft Office, Fundraising, Customer Service, People Skills, Notary Public, Team Motivation, Office Administration, Teamwork, Social Media, Facebook
Education
Arizona State University 2014 — 2016
Bachelor of Science (B.S.), Nutrition
Los Angeles Mission College
Associate of Arts (AA), Natural Sciences
Los Angeles Mission College
Associate of Arts (AA), Behavioral Sciences
Santa Cruz City Schools April 2015 - Present
Azusa Pacific University May 2014 - May 2015
Automobile Club of Southern California June 2012 - February 2014
California State University Monterey Bay October 2009 - May 2012
Ponderosa Pines Christian Camp June 2010 - August 2011
Azusa Pacific University December 2008 - August 2009
Education
Azusa Pacific University 2014 — 2015
Master of Arts (M.A.), Leadership and Organizational Studies
California State University Monterey Bay 2009 — 2012
Bachelor of Arts (B.A.), Human Communications
Universidad de Granada 2011 — 2011
Spanish Language and Literature
Azusa Pacific University 2008 — 2009
Nursing
Allstate August 2014 - Present
State Farm October 2012 - September 2013
Automobile Club of Southern California June 2010 - January 2012
Automobile Club of Southern California May 2007 - June 2010
Skills
Underwriting, P&C License, Property & Casualty..., Claim Investigation, Claim, Analytic Problem Solving, Account Management, Insurance Brokerage, Insurance, Liability, Casualty, Casualty Insurance
Education
California State Polytechnic University-Pomona 2003 — 2007
Bachelor's Degree, Social Sciences
Automobile Club of Southern California June 2008 - Present
International Programming & Systems, Inc. January 2007 - June 2008
Tata Consultancy Services April 2006 - December 2006
Tata Consultancy Services February 2001 - April 2006
Skills
JCL, DB2, COBOL, SDLC, VSAM, Requirements Analysis, Requirements Gathering, Business Analysis, Mainframe, IBM Mainframe, Business Requirements, CICS, SQL, TSO, Systems Analysis, Visio, Insurance, Software Development, SPUFI, Endeavor, Fileaid, MVS, Quality Assurance, Data Modeling, SOA, Software Project..., Solution Architecture, User Acceptance Testing, Visual Basic
Education
CDAC 2000 — 2001
Diploma in advanced computing
Anna University 1996 — 2000
Bachelor of Engineering (B.E.), Industrial Engineering
Kaiser Permanente August 2015 - Present
Abernathy Insurance Agency June 2015 - August 2015
Automobile Club of Southern California January 2014 - December 2014
RG Dialani Insurance Services September 2011 - January 2014
Vons July 2007 - August 2011
Skills
Property & Casualty..., Quote Preparation, Customer Satisfaction, Fiduciary, Sales, Liability, Insurance, Commercial Insurance, Renters, Selling, Employment Practices...
Education
Azusa Pacific University 2010 — 2012
B.A Communication Studies, Interpersonal Communication
Pasadena City College 2008 — 2010
Disneyland Resort March 2011 - Present
Disneyland Resort January 2008 - March 2011
Automobile Club of Southern California December 2003 - January 2008
Automobile Club of Southern California December 2003 - December 2005
Hewlett-Packard January 1999 - January 2002
Skills
Leadership, CRM, Training, Program Management, Team Leadership, Cross-functional Team..., Call Centers, Team Management, Workforce Management, Process Improvement, Outsourcing, Budgets, Sales, Marketing, Enterprise Software, Sales Management, Contact Centers, Microsoft Excel, Workbrain, Kronos Timekeeping, Business Objects
Education
Pepperdine University, The George L. Graziadio School of Business and Management 2008 — 2011
Master of Science, Management and Leadership
Boise State University 1991 — 1996
Bachelor of Science, Political Science
Automobile Club of Southern California April 2011 - Present
The Open Door Church May 2010 - January 2012
Hana Church February 2007 - March 2010
Skills
Customer Service, Public Speaking, Coaching, Microsoft Excel, PowerPoint, Microsoft Word, Community Outreach, Event Planning, Leadership, Microsoft Office, Social Media, Teaching, Training, Volunteer Management, Pastoral Counseling, Fundraising
Education
Biola University 2006 — 2010
Master of Arts, Christian Education
Biola University 2004 — 2006
Bachelor of Arts, Christian Education Ministries
Broadcom June 2014 - Present
State Street October 2013 - April 2014
Visa January 2013 - September 2013
Automobile Club of Southern California June 2012 - December 2012
Wells Fargo November 2010 - May 2012
CMS December 2007 - March 2010
Skills
Requirements Gathering, Data Migration, Requirements Analysis, Business Analysis, User Acceptance Testing, Visio, Waterfall, Requirements Management, Systems Analysis, Microsoft SQL Server, Agile & Waterfall..., RUP Methodologies, Microsoft Office, Sparx Enterprise..., IBM Rational Tools, Rational Quality Manager, Trillium, Microstrategy, QlikView, IBM Data Studio, Payment Card Processing, Retail Banking, Mortgage Banking, Credit Cards, Insurance, Contract Management, SAP HANA, Unix, SDLC, Consulting, Vendor Management, CRM
Education
National University 2008 — 2011
Master of Business Administration (M.B.A.), Computer/Information Technology Administration and Management, 3.3
Aligarh Muslim University
Bachelor's Degree
Goldline, LLC June 2014 - December 2014
Automobile Club of Southern California November 2007 - October 2013
UNITRIN DIRECT INSURANCE COMPANY October 2001 - November 2007
Oracle Corporation December 1996 - September 2001
FINANCIAL INDEMNITY COMPANY August 1991 - November 1996
AMWEST INSURANCE GROUP November 1989 - July 1991
KPMG Peat Marwick August 1986 - October 1989
Skills
Accounts Payable, General Ledger, Financial Reporting, Compliance, Internal Controls, Financial Management, Process Improvement, Insurance, ERP, Budget Process, Operating Budgets, Forecasting, Sarbanes-Oxley, Project Management, Hyperion Planning, Oracle E-Business Suite, Project Planning, Financial Accounting, Integration, Software Implementation, Managerial Finance, Risk Management, Analysis, Finance, Accounting, Business Process, Sarbanes-Oxley Act, Business Process..., Financial Analysis, Strategic Financial..., Account Reconciliation, Payroll, Oracle, US GAAP, Property
Education
California State University-Northridge 1995 — 1998
MBA, General
University of Arizona 1982 — 1985
BS, Accounting
California Lutheran University 1981 — 1982
None
Ucr School Of Medicine September 2015 - Present
St. Joseph's Health System April 2014 - September 2015
Panasonic Avionics Corporation April 2013 - April 2014
HISNA August 2012 - April 2013
Experian Consumer Direct September 2011 - August 2012
Public Storage January 2011 - September 2011
Tevora Business Solutions September 2010 - February 2011
First Advantage/First American Credco January 2007 - September 2010
Automobile Club of Southern California April 2007 - July 2007
Ameriquest Mortgage Company January 2005 - June 2007
Skills
Security, Windows Server, Active Directory, CCNA, XP, Wireless Networking, Windows 2000, Routing, Microsoft Office, Hardening, Information Security, TCP/IP protocols, CISSP, PCI DSS, Disaster Recovery, DLP, CIW, Information Security..., ISO 27001, Identity Management, Group Policy, Network Security, GSEC, Compliance, Governance, Security Operations, Troubleshooting, Security Audits, Security Management, Management, Cisco Technologies, Penetration Testing, System Administration, Vulnerability Management, Microsoft Exchange, ITIL, Servers, Networking, Network Administration, Operating Systems, Security Architecture..., Citrix, Technical Support, IPS, Hardware, Enterprise Software, Software Documentation, VPN, Linux, CISM
Education
Western Governors University 2012 — 2015
American InterContinental University 2004 — 2006
AA
Automobile Club of Southern California January 2013 - Present
Integralis / NTT Com Security August 2007 - January 2013
New Century Mortgage Corp. November 2000 - April 2007
Education
Brigham Young University
Atlas Insurance July 2005 - Present
Automobile Club of Southern California October 2001 - June 2005
Automobile Club of Southern California October 1999 - October 2001
Diageo 1996 - 1997
Education
Arizona State University 1991 — 1996
BA
Nitto Tire U.S.A., Inc. October 2014 - Present
Automobile Club of Southern California November 2011 - Present
AutoMatic, LLC November 2010 - November 2011
Mazda North American Operations December 2007 - August 2010
j2 Global Communications September 2007 - December 2007
American Suzuki Motor CorporationConducted Suzuki Automotive Operations’ digital marketing efforts: May 2005 - September 2007
Willtech International September 1999 - October 2001
Sun Industries August 1997 - August 1999
Skills
Interactive Marketing, Digital Marketing, Analytics, Web Analytics, Online Advertising, Advertising, Digital Strategy, SEM, Product Management, Integrated Marketing, Competitive Analysis, E-commerce, Direct Marketing, Mobile Marketing, Online Marketing, Email Marketing, SEO, Product Marketing, Google Analytics, Lead Generation, Strategy, PPC, Marketing Strategy, Customer Insight, Omniture, Segmentation, B2B, Brand Management, Marketing Management, Brand Development, Marketing Communications, User Experience, Digital Media, Multi-channel Marketing, Media Planning
Education
Biola University 2002 — 2004
M.A., Philosophy
University of California, Los Angeles 1993 — 1998
B.A, Philosophy
Automobile Club of Southern California January 2013 - Present
Insperity February 2012 - November 2012
The Centennial Group September 2011 - February 2012
ADP TotalSource May 2006 - September 2011
Skills
Cold Calling, Employee Benefits
Education
Azusa Pacific University 2006 — 2007
Insperity IST
Rose Bowl Operating Company August 1995 - Present
Unico American Corporation 1991 - 1994
Automobile Club of Southern California 1987 - 1991
Education
Appalachian State University 1980 — 1985
B.S., Communications
Automobile Club of Southern California January 2004 - Present
AAA / Automobile Club of Southern California 1992 - Present
Skills
Facilities Management, Commercial Real Estate, Operations Management, Strategic Planning, Vendor Management, Process Improvement, Change Management, Leadership, Business Continuity, Emergency Management, Strategy, Public Speaking, Insurance, Fundraising, Risk Management, New Business Development, Project Management, Program Management, Executive Management, Budgets, Account Management, Management
Education
Argosy University 1995 — 1998
Automobile Club of Southern California September 2013 - Present
Auto Club Of Southern California May 2006 - Present
Automobile Club of Southern California 2012 - 2013
Skills
SDLC, Requirements Gathering, Microsoft SQL Server, SharePoint, Business Analysis, Requirements Analysis, Vendor Management, Data Warehousing, Software Project..., Enterprise Architecture, Agile Project Management, Agile Methodologies
Education
South Dakota School of Mines and Technology 2001 — 2003
Master's Degree, Computer Science
Andhra University 1993 — 1997
Engineer's Degree, Civil Engineering
Automobile Club of Southern California March 2012 - May 2013
CB Richard Ellis March 2007 - July 2011
Hewitt Associates October 1985 - January 2007
Hewitt Associates 1985 - 2007
Security Pacific National Bank 1981 - 1986
Skills
Business Continuity, Disaster Recovery, Disaster Preparedness, Disaster Response, Emergency Operations, End User Support, IT Operations, IT Management, Vendor Management, Technical Support, Business Continuity..., Incident Management, Emergency Management, Risk Assessment, Leadership, Outsourcing, Risk Management, Data Center, Visio, IT Strategy, Governance, Program Management, Security, Enterprise Architecture, Information Security, Change Management, ITIL, Software Documentation, Enterprise Risk..., Information Technology, Process Improvement
Education
University of California, Riverside 1972 — 1976
Master of Science (MS), Statistics
California Polytechnic State University-San Luis Obispo 1970 — 1972
Bachelor of Science (B.S.), Zoology/Animal Biology
California Polytechnic State University-San Luis Obispo 1968 — 1972
Bachelor of Science (B.S.), Zoology/Animal Biology
California Polytechnic State University-San Luis Obispo 1968 — 1972
California Polytechnic State University-San Luis Obispo 1968 — 1972
Bachelor of Science (BS), biology
Wells Fargo February 2009 - Present
Union Bank of California July 2007 - October 2008
Wells Fargo Bank October 2006 - July 2007
wells fargo March 2005 - October 2006
American United Life/OneAmerica August 2003 - March 2005
UBS May 2000 - August 2002
Automobile Club of Southern California September 1999 - May 2000
Thrivent Financial September 1992 - September 1999
Skills
Commercial Lending, Series 7, Commercial Banking, Series 63, Loans, Investments, New Acquisitions, Credit, Fixed Annuities, Small Business Lending, Life Insurance, Mortgage Lending, Consumer Lending, Finance, Loan Origination
Education
California Lutheran University 1975 — 1979
BA, Psychology
Chamberlin Edmonds 2015 - Present
TriWest Healthcare Alliance June 2009 - March 2013
Automobile Club of Southern California August 2006 - July 2009
H&R Block January 1998 - April 2006
Orland Joint Unified School District November 1998 - February 2005
Skills
General Insurance, Customer Satisfaction, Training, Customer Service, Data Entry, Spanish-speaking, Information Technology, Translator, Tax Preparation, Healthcare, HIPAA, Healthcare Information..., PeopleSoft, Employee Benefits, Human Resources, Software Documentation, Process Improvement, Analysis, Medicare, Payroll, Benefits Administration, Visio, Vendor Management, Health Insurance, Applicant Tracking..., Outlook, HRIS, Onboarding, Leadership, Employee Relations, Performance Management, Employee Training, Recruiting
Education
University of Phoenix 2008 — 2014
BS, Business with a concentration in Management
University of Phoenix 2009 — 2011
AA, Information Technology, 3.45 GPA
Butte College 2003 — 2004
Ridgeview High School 1986 — 1990
AAA Texas August 2007 - Present
Automobile Club of Southern California January 2003 - August 2007
Golden Globe Travel Bureau 1997 - 2003
City Travel Of Diamond Bar 1993 - 1997
Education
California State Polytechnic University-Pomona 1991 — 1994
University of California, Irvine 1989 — 1991
Social Ecology
Samuel Gompers Secondary School 1983 — 1989
Union Bank of California Business SpecialistWells Fargo2005 - 2007
Automobile Club of Southern California August 1982 - June 1992
Education
California Lutheran University 1975 — 1979
Automobile Club of Southern California April 2006 - Present
AAA (Auto Club of Southern California) April 2006 - Present
AAA April 2006 - Present
Doner Advertising 2003 - 2006
Del Webb March 2001 - October 2002
Mullen Advertising August 1998 - March 2001
The Martz Agency November 1995 - August 1998
Skills
Direct Marketing, Insurance, Integrated Marketing
Education
Arizona State University 1991 — 1995
Automobile Club of Southern California October 2013 - Present
American Heart Association April 2007 - December 2010
American International Health Alliance November 2004 - May 2006
International Rescue Committee August 2003 - August 2004
American Red Cross November 1998 - March 2001
Pacific Symphony February 1998 - November 1998
Community Service Programs (CSP, Inc) January 1997 - January 1998
Second Harvest Food Bank of Orange County October 1995 - January 1997
Skills
Grant Writing, Program Development, Health Education, Fundraising, Volunteer Management, Community Organizing, Nonprofits, Community Outreach, Non-profits, Volunteer Recruiting, Volunteer Training, Annual Giving, Event Planning, Board Development, Stewardship, Grant
Education
Boston University
Master's degree, Public Health/International Health
University of California, Los Angeles
Bachelor of Arts (BA), History
Pacific Life 2010 - Present
Pacific Life 2008 - April 2010
Automobile Club of Southern California 1994 - May 2008
AAA - Auto Club of Southern California 1994 - 2008
Rockwell International 1987 - 1994
Skills
Strategy, Management, Program Management, CRM, Business Analysis, Integration, Business Process, Analysis, Project Management, SDLC, Analytics, Training, Project Planning, Product Management, Business Intelligence, Leadership, Insurance, PMO
Education
California Polytechnic State University-San Luis Obispo
BS, Accounting
California State University-Fullerton, Mihaylo College of Business and Economics
MBA, Project Management, Human Resources
DIRECTV March 2015 - Present
DIRECTV October 2013 - March 2015
The Walt Disney Studios May 2011 - October 2013
Experian June 2010 - April 2011
Automobile Club of Southern California November 2009 - July 2010
Automobile Club of Southern California April 2009 - November 2009
Mailing Plus July 2004 - December 2008
Korean Air January 2000 - June 2004
Korean Air August 1999 - January 2000
Korea-US Economic Council September 1994 - August 1995
Skills
Loyalty Marketing, Product Development, Financial Services, Product Marketing, Analytics, Product Management, Marketing Strategy, Direct Marketing, Integrated Marketing, Strategic Partnerships, Segmentation, Digital Marketing, Database Marketing, Customer Acquisition, Strategy, CRM, Email Marketing, Marketing, Brand Management, Mobile Marketing, Digital Strategy, Multi-channel Marketing, Management, Customer Insight, New Business Development, Online Marketing, E-commerce, Web Analytics, Online Advertising, Digital Media
Education
Boston University
B.S., Mass Communications
Yonsei University
MBA, International Marketing
Keck Medicine of USC March 2014 - Present
Automobile Club of Southern California March 2013 - March 2014
Miles, Bauer, Bergstrom, and Winters, LLP October 2012 - January 2013
City National Bank August 2006 - October 2012
Quantum August 2000 - August 2006
Skills
Disaster Recovery, VMware, Virtualization, Active Directory, Data Center, Storage Area Networks, Vendor Management, Project Management, SharePoint, Servers, Microsoft Office, Windows Server, Business Process, Change Management, Cisco Technologies, Databases, Cloud Computing, IT Management, Enterprise Architecture, ITIL, IT Strategy, IT Operations, Leadership, Integration, Infrastructure, Microsoft SQL Server, Microsoft Exchange, Management, Operating Systems, Networking, NAS, Security, RAID, Product Development, Storage, Software Documentation, Troubleshooting, System Administration, VMware ESX, Windows, Visio, Windows 7, Program Management
Education
Biola University 2009 — 2013
Master's degree, Philosophy
University of Phoenix 2003 — 2005
Bachelor's degree, Information Technology
US Navy September 2012 - Present
US Navy January 2009 - January 2012
USN 2003 - 2009
US Navy March 1998 - January 2003
Automobile Club of Southern California 1997 - 1998
Skills
Military, Force Protection, DoD, Military Operations, Navy, Weapons, Military Experience, Defense, National Security
Education
Ashford University
BA, Social Studies Teacher Education
University of Phoenix
AA, General Studies
Virgin America February 2011 - Present
Cost Plus World Market August 2009 - January 2012
Automobile Club of Southern California December 2004 - June 2009
Sun Trek May 2004 - September 2004
Clipper Cruise Line Inc. March 2003 - June 2003
President Casino October 2001 - February 2003
Skills
Customer Service, Marketing, Sales, Team Building, Customer Satisfaction, Tourism, Account Management, Travel Planning, Event Management
Education
California Polytechnic State University-San Luis Obispo 1998 — 2000
Bachelor’s Degree, Recreation Administration
Crafton Hills College 1996 — 1998
Associate’s Degree, Business Administration
AAA Texas 2002 - Present
Automobile Club of Southern California February 2001 - February 2002
Education
California State University-Fullerton 1998 — 2000
BA, Computer Science, Child Development
American InterContinental University
Bachelors, Business Management
VisionTree October 2013 - Present
Deloitte Consulting January 2010 - September 2013
CliniComp, Intl. October 2007 - 2009
PCTS January 2005 - October 2007
Cap Gemini Ernst & Young September 1997 - December 2004
Automobile Club of Southern California May 1985 - September 1997
Skills
Healthcare, PMO, EMR, Healthcare IT, Program Management, PMP, Healthcare Information..., Business Analysis, Cross-functional Team..., Integration, EHR, Business Process, Project Management, CRM, Change Management, Leadership, Management, Analysis, Software Development, Risk Management, Team Leadership, Project Planning, Process Improvement, Enterprise Software, Testing, IT Strategy, Data Center, SDLC, Databases, Vendor Management, Resource Management, Business Process..., Business Intelligence, Information Technology, Project Portfolio...
Education
Boston University
BA, Mathematics / Computer Science
Riverside Unified School District August 2008 - Present
Automobile Club of Southern California September 2006 - August 2008
Alvord Unified School District August 1998 - June 2006
Skills
Teachers, Lesson Planning, Curriculum Design, Teaching, Classroom Management, Literacy, Tutoring, Curriculum Development, Differentiated..., Literature, Language Arts, Grammar, English Literature, Creative Writing, Editing
Education
California Baptist University 1993 — 1997
BA, English
Automobile Club of Southern California January 2012 - Present
Leadership Rhode Island 2007 - Present
Education
Allegheny College 1981 — 1985
B.S., Economics
Automobile Club of Southern California August 2014 - Present
Automobile Club of Southern California June 2010 - July 2014
Capita Technologies June 2009 - September 2009
University of California, Irvine May 2006 - August 2008
Progressive Insurance August 2003 - April 2006
Skills
Competitive Analysis, Market Research, Analysis, Analytics, Microsoft Excel, SQL, Relational Databases, Product Management, Teradata SQL, Business Objects, Business Intelligence, Property & Casualty...
Education
Chapman University, The George L. Argyros School of Business and Economics 2008 — 2009
MBA
Baylor University - Hankamer School of Business 1999 — 2003
BBA, International Business & Management
Farmers Insurance October 2007 - Present
Automobile Club of Southern California February 2002 - September 2007
Education
Brigham Young University - Hawaii 1997 — 2001
BA, International Cultural Studies
SendGrid July 2014 - Present
Automobile Club of Southern California August 2011 - July 2014
The Walt Disney Company October 2010 - August 2011
MySpace June 2010 - October 2010
Innocean Worldwide November 2009 - December 2009
Team One June 2009 - October 2009
The Boeing Company January 2006 - April 2009
The Boeing Company January 2000 - January 2006
The Boeing Company May 1998 - January 2000
Skills
Agile Methodologies, Scrum, MS Project, SharePoint, Program Management, Agile Project Management, Software Development, E-commerce, Project Planning, Requirements Analysis, Web Applications, SDLC, PMO, Integration, XML, Mobile Devices, User Acceptance Testing, Software Project..., Databases, Visio, Team Leadership, Microsoft SQL Server, Web Project Management, Management, Project Management, Business Analysis, SQL, Web Development, Quality Assurance, Microsoft Office, Waterfall, Project Portfolio..., TFS, Vendor Management, Requirements Gathering, Mentoring, .NET, Microsoft Excel, Access, Business Requirements, Analysis, Testing, Application Development, Atlassian JIRA, JIRA, Systems Analysis, Enterprise Software, Agile, SQL Server, Microsoft Project
Education
Chapman University, The George L. Argyros School of Business and Economics 2015 — 2017
Master of Business Administration (MBA)
Stevens Institute of Technology 2008 — 2008
Master's Certificate, Project Management
Brooks Institute of Photography 1993 — 1997
BA, Professional Photography
University of Phoenix
BS, Information Technology
Monaco Financial November 2006 - November 2007
Automobile Club of Southern California March 2004 - August 2006
Rossier Park School December 2001 - December 2002
Anaheim Union High School District July 1997 - December 2001
Education
Azusa Pacific University 1995 — 1996
M.A., Organizational Management
Azusa Pacific University 1993 — 1994
B.S., Organizational Management
Chaffey College 1983 — 1983
A.A., General Education
Concordia University-Ann Arbor March 2011 - Present
Net Expat December 2010 - Present
ChristianCareerCenter.com 1997 - Present
Lifework Design 1989 - 1997
Women At Work 1995 - 1995
US Learning 1989 - 1990
Automobile Club of Southern California 1988 - 1990
Human Productivity Systems, Inc. 1986 - 1988
Azusa Pacific University 1979 - 1987
Skills
Career Counseling, Resume Writing, Coaching, Job Search, Outplacement, Instructional Design, College Teaching, Career Development, Career Assessment, Training, Leadership, Adult Education, Conflict Resolution, Leadership Development, Human Resources, Job Coaching, Organizational..., Job Search Strategies, Public Speaking, Interview Preparation, Teaching, Strong Interest..., Career Management, Workshops, Community Outreach, Higher Education, Corporate Training, Interviews
Education
Azusa Pacific University
B.A., Communication Studies
Arizona State University
Communication
University of Denver
M.A., Communication
Fuller Theological Seminary
Post-graduate studies- Counseling, Spiritual Formation
California State University-Northridge
Post-graduate studies, Career Counseling
Allstate January 2013 - August 2014
Automobile Club of Southern California November 2004 - February 2012
Studio West Photography January 1982 - August 2003
Skills
Property & Casualty..., Insurance, Casualty, Digital Photography, Cooking, Portrait Photography, Social Networking, Facebook
Education
Biola University 1974 — 1978
Biola University
Venture Icon Media January 2015 - Present
Automobile Club of Southern California 1990 - 2004
Skills
Blogging, Journalism, Leadership, Proofreading, Digital Media, Technical Writing, Public Speaking, Creative Writing, Copywriting, Editorial, Magazines, Publications, Editing, Copy Editing, Publishing, Newsletters, Publicity, Public Relations, Social Media, Customer Service, Newspapers, Marketing, Web Content, Television, Storytelling, Social Media Marketing, Video Production, Press Releases, Corporate Communications, Advertising, Screenwriting, Books, Management
Education
Brigham Young University 1979 — 1982
BA, Theater & Cinematic Arts
Experian Consumer Direct March 2014 - Present
Experian 2014 - 2015
Experian 2014 - 2015
Experian 2014 - 2015
Automobile Club of Southern California July 2012 - March 2014
Aurora Bank FSB August 2011 - June 2012
Arch Bay Capital March 2011 - August 2011
New Horizons Computer Learning Centers August 2010 - May 2011
Capital Group March 2008 - July 2009
Capital Group October 2003 - July 2008
Skills
SDLC, Data Warehousing, Requirements Gathering, Project Planning, ETL, SQL, Unix Shell Scripting, ssis, Informatica, Oracle, Crystal Reports, Sybase, SSIS, Software Development, Business Process, Business Intelligence, Unix, Integration, Databases, Microsoft SQL Server, XML
Education
California State Polytechnic University-Pomona
Bachelor of Science (B.S.), Computer Science
Health Net July 2013 - Present
Automobile Club of Southern California 1997 - June 2013
New Horizons Computer Learning Centers 1997 - 1997
City of Newport Beach 1991 - 1997
Skills
Program Management, Training, Project Planning, Business Development, Contract Negotiation, Management, Strategy, Team Building
Education
Arizona State University 1986 — 1989
B.S., Public Administration
Automobile Club of Southern California January 2008 - Present
Automobile Club of Southern California April 2004 - January 2008
Automobile Club of Southern California June 2001 - March 2004
Zurich North America 1995 - 2001
Education
California Polytechnic State University-San Luis Obispo 1971 — 1975
Bachelor of Science, Business and Social Science
Automobile Club of Southern California December 2012 - Present
CarMax March 2011 - December 2012
Wright Designs, Covina, CA. November 2009 - January 2011
Chick's Sporting Goods March 2003 - January 2009
Chick's Sporting Goods January 1990 - March 2003
Chick's Sporting Goods January 1988 - January 1990
Chick's Sporting Goods January 1987 - January 1988
Skills
Inventory Management, Marketing, Selling Skills, Retail, Sales, Strategic Planning, New Business Development, Team Building, Training, Leadership, Sales Management, Coaching, Event Planning, Account Management, Leadership Development, Social Media, Customer Service, Store Management, Public Speaking, Merchandising, Marketing Strategy, Selling, Microsoft Office, Sales Operations
Education
Biola University
B.S., Organizational Leadership
Advantage Rent A Car March 2012 - Present
Devcon Security March 2011 - March 2012
Automobile Club of Southern California December 2009 - March 2011
Farmers Insurance May 2008 - December 2009
HealthMarkets May 2008 - November 2009
EveryLoan Financial June 2006 - April 2008
Volvo of Orange County March 2003 - May 2006
Verizon Wireless July 2001 - February 2003
Montgomery Wards January 2001 - July 2001
Circuit City November 1997 - January 2001
Skills
Sales, Management, Customer Service, Account Management, Marketing, Leadership, Cross-functional Team..., Team Building, Retail, CRM, Training, Sales Management, Inventory Management, Organizational..., Small Business, Finance, Customer Satisfaction, Recruiting, Team Leadership, Hiring, Selling, Coaching, Networking, Insurance, New Business Development, Profit, Human Resources, Negotiation, Direct Sales, Sales Process, Customer Retention, Strategy, Program Management, Employee Benefits, B2B, Strategic Planning, P&L Responsibility, Budgets, Purchasing, Pricing, Operations Management, Project Planning, P&L Management, Sales Operations, Innovative Problem..., Forecasting, Business Planning, Income Statement, Team Management, Senior Services
Education
Brigham Young University 1980 — 1984
BS, Economics
USA Express Legal & Investigative Services April 2001 - Present
Automobile Club of Southern California January 1989 - July 2010
Professional Ambulance Los Angeles County Emergency Medical Technician January 1982 - December 1997
Skills
Background Checks, Private Investigations, Skip Tracing, Domestic Investigations, Asset Tracing, Asset Protection, Criminal Defense, Interrogation, Internal Investigations, Investigation, Surveillance, Fraud, Litigation Support, Undercover, Criminal Investigations, Enforcement, Workplace Violence, Service Processes, Evidence, Investigative Research, Identity Theft, Personal Protection, Corporate Security, Expert Witness, Computer Forensics, Forensic Analysis, Witness Statements, Protection, Counter Surveillance, General Investigations, Personal Security, Counterintelligence, Crime Prevention, Cybercrime, Criminal Law, Homicide Investigations, Law Enforcement
Education
The School of Private Investigations - Atlanta, Georgia 2000 — 2001
Private Investigator's Certificate, Private Investigatigations Ethics and Laws
Associated Technical College-Los Angeles 1981 — 1983
Phlebotomy - California Association of Paramedical Schools
Associated Technical College 1980 — 1982
Emergency Medical Technician/Medical assisting/EKG/Phlebotomy, Emergency Medical Technology/Technician (EMT Paramedic)
FSSI August 2005 - June 2013
Automobile Club of Southern California October 1999 - May 2005
Skills
Process Improvement, Budgets, Solution Selling, Microsoft Excel, Account Management, Product Management, Outlook, Customer Service, Microsoft Word, Payroll, Microsoft Office, Training, Team Building, Strategic Planning, Call Centers, Management, Leadership, Project Management, New Business Development
Education
Bemidji State University
Bachelor of Arts (B.A.), Social Sciences
Automobile Club of Southern California August 2015 - Present
Automobile Club of Southern California January 2011 - September 2015
Overstock.com June 2010 - December 2010
BYU Statistics Department August 2008 - April 2010
Skills
SAS, Statistics, Pricing, Databases, Data Mining, VBA, Analytics, Statistical Modeling, Data Analysis, R, SQL, Microsoft Excel, Teradata, Forecasting, Actuarial Science, Loss Reserving, Ratemaking, Actuarial Exams, Insurance, Personal Lines Auto, P, Visual Basic, Microsoft Office
Education
Brigham Young University 2007 — 2010
B.S, Actuarial Science
Automobile Club of Southern California
Skills
General Insurance, Claims Management, Claim, Call Center, Health Insurance, Casualty, Life Insurance, Commercial Insurance, Underwriting, Customer Service, Call Centers, Employee Benefits, Leadership
Education
Ashford University
Bachelor of Arts (BA), Organizational Leadership
Fix Auto-ACAB Automotive Group July 2012 - Present
Farmers Insurance September 2008 - June 2009
Farmers Insurance August 2006 - June 2009
Caliber Collision Centers October 2002 - June 2006
Automobile Club of Southern California October 1999 - October 2002
Automobile of Southern California August 1997 - October 1999
Skills
Accident Investigation, Collision, Claim, Insurance, Automobile, Customer Satisfaction, Property & Casualty..., Vehicles, Liability, Customer Service, Training, Claims Management, Process Improvement, Automotive, Coaching, Negotiation, Team Building, Customer Retention, Operations Management, Management, Profit, Sales Process, New Business Development, Account Management, Business Planning
Education
Azusa Pacific University 2012 — 2013
Master of Arts (M.A.)
Baylor University 1994 — 1997
Bachelor of Arts
Time Warner Cable Media July 2014 - Present
nuvoTV September 2009 - July 2014
nuvoTV August 2007 - March 2009
Unisource Worldwide Inc December 2005 - December 2008
Automobile Club of Southern California December 2002 - December 2005
Skills
Outlook, Microsoft Excel, PowerPoint, Strong written and oral..., Fluent in Spanish, Organized Multi-tasker, Creativity, Television, Marketing, Management, Public Relations, Budgets, Photography, Sales, Advertising, Social Media Marketing, Event Management, New Media, Integrated Marketing
Education
Mt. San Antonio College 2002 — 2003
Business/Corporate Communications
Elegance International 2008 — 2009
Artistry of Makeup
Automobile Club of Southern California February 2015 - Present
Automobile Club of Southern California April 2014 - January 2015
Armando Almazan Tax Service January 2012 - April 2014
Verizon Wireless December 2012 - March 2014
Wells Fargo 2009 - 2011
Moda Gentleman 2008 - 2009
Citi July 2007 - October 2008
Skills
Insurance, Personal Lines Auto, General Insurance, Umbrella Insurance, Property & Casualty..., Sales, Sales Operations, Microsoft Office, Microsoft Excel, Access, Spreadsheets, Tax, Financial Statements, Small Business, Accounting, Analysis, Call Centers, Customer Satisfaction, Customer Service, Customer Retention, Financial Analysis, Time Management, Teamwork, Financial Reporting, Accounts Receivable, Accounts Payable, Technology, Technical Support, Banking, Retail Banking
Education
Ateneo de Manila University 2003 — 2007
Management Economics, Business/Managerial Economics
Assumption College, San Lorenzo 1999 — 2003
Automobile Club of Southern California May 2007 - Present
AAA NCNU Insurance Exchange September 1998 - September 2001
SatoTravel September 1996 - March 1998
Education
Ashford University 2010 — 2012
MS, Public Administration
Ashford University 2008 — 2010
BS, Social Science
Automobile Club of Southern California April 1993 - Present
Education
Bemidji State University 1988 — 1990
Bachelor's degree, Business Administration and Management, General
Independent Consultant April 2012 - Present
Advanced Sterilization Products May 2009 - February 2012
WD, a Western Digital company September 2007 - December 2008
Proxicom August 2006 - May 2007
American Honda Motor Company, Inc. September 2002 - August 2006
PacifiCare Health Systems June 2001 - August 2002
Automobile Club of Southern California January 2001 - June 2001
Warner Bros. Studios January 1995 - January 2001
Education
Belmont University
Bachelor of Science (B.S.), Computer Science
Elecraft July 2007 - Present
Microsoft January 1997 - March 2007
IBM August 1977 - January 1997
Automobile Club of Southern California August 1972 - August 1977
Applied Magnetics June 1971 - August 1972
California Polytechnic State University September 1969 - June 1971
US Navy September 1965 - September 1969
Zeltex, Inc June 1965 - September 1965
California Polytechnic State University December 1963 - June 1965
Skills
Software Development, Embedded Systems, Program Management, Systems Engineering, Team Management, Architectures, Architecture, Testing, Automation, Telecommunications, Agile Methodologies, Engineering, Device Drivers, Software Engineering, Microsoft SQL Server, Embedded Software
Education
West Coast University
Master of Science (M.S.), Computer Science
Cal Poly San Luis Obispo 1969 — 1971
Bachelor of Science (B.S.), Mathematics, Computer Science Option
Cal Poly San Luis Obispo 1963 — 1965
Electronics Engineering
Automobile Club of Southern California May 2001 - Present
On Call Computer Supplies 1996 - 2001
Panel It Cabinets 1993 - 1995
Skills
Accounting, Accounts Payable, Accounts Receivable, Tax Preparation, Bank Reconciliation, Customer Service, DMV Services, Notary Public
Education
Santa Monica College 1991 — 1993
Basic and Intermediate Accounting courses
Andhra University 1968 — 1971
Bachelor of Arts (B.A.), Emphasis in Economics, History and Politics
Automobile Club of Southern California May 2014 - Present
Bush Integrated November 2013 - April 2014
Enterprise Rent-A-Car July 2009 - September 2013
Enterprise Rent-A-Car July 2009 - September 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Teaching, Strategic Planning, Employee Training, Customer Service..., Operations Management, Office Administration, Sales, Training, Account Management, Customer Satisfaction, Management, Marketing, Team Building
Education
Bowling Green State University 2005 — 2009
B.A. Communications, Marketing
Automobile Club of Southern California December 2013 - Present
Enterprise Rent-A-Car October 2012 - October 2013
Check Into Cash January 2012 - October 2012
IKON Document Services February 2007 - January 2012
First Nations Funding January 2004 - May 2006
Bally Total Fitness January 2001 - September 2004
Skills
Sales, Personal Finance, Customer Service, Mortgage Lending, Consumer Lending, Cash Flow Lending, Sales Management, Direct Sales, Account Management, Team Building, Loans, Relationship Management, Marketing, Sales Process, Finance, Sales Presentations
Education
Brandman University, Part of the Chapman University System 2011 — 2013
Bachelor of Business Administration (B.B.A.), Finance, General
Coastline Community College 2006 — 2011
Associate of Arts (A.A.), Business Administration and Management, General