Experience
Johnson Financial Group - Johnson Investment Services   March 2013 - July 2014
Merrill Lynch - Merrill Edge Advisory Center   October 2011 - March 2012
Merrill Lynch - Wealth Management Banking   June 2010 - November 2011
Merrill Lynch - Wealth Management Banking   January 2008 - May 2010
Bank of America - Card Services  May 2006 - December 2007

Skills
Banking, Financial Services, Customer Service, Call Centers, Spanish, Portuguese, Sales, Access, Team Leadership, Excel, Outlook, Word, PowerPoint, Microsoft Office, Windows, Adobe Acrobat, Spreadsheets, Telephone Skills, Presentations, Research, Strategic Planning, Investments, Project Management, Team Building, Virtual Teams, Visio, MS Project, Analytics, Big Data, SQL, SAS, StatTools, Microsoft Excel, Microsoft Word, Tableau, SPSS, Optimization, At-risk

Education
Arizona State University, W. P. Carey School of Business   2014 — 2015
Master of Science (M.S.), Business Analytics

Arizona State University, W. P. Carey School of Business   2012 — 2013
Bachelor of Science, Business Management

Rio Salado College   2009 — 2012
Business Administration and Management, General

Scottsdale Community College, Business Institute   2007 — 2009
Associate of Applied Science, Business

Experience
Cafe S.O.U.L.   January 2009 - Present
Café S.O.U.L.   January 2009 - Present
Bank of America Card Services   March 2009 - February 2013
Bank of America  February 2008 - March 2009
Bank of America  September 2006 - February 2008
Roger Williams University Psychology Department   January 2006 - May 2006

Skills
PowerPoint, Customer Service, Research, Team Building, Analysis, Public Speaking, Leadership, Proposal Writing, Training, Microsoft Word, Marketing, Nonprofits, Strategic Planning, Microsoft Office, Leadership Development, Microsoft Excel, Social Media, Recruiting, Account Management, Government, Social Networking, Financial Analysis, Social Media Marketing, Organizational..., Event Planning, Fundraising

Education
Roger Williams University   2010 — 2013
Masters of Science, Leadership

Roger Williams University   2002 — 2006
Bachelor of Arts, Psychology

Experience
Ten Group  2012 - Present
Bank of America  2011 - November 2012
Redwood Credit Union  2009 - 2011
Bank of America, Card Services  2008 - 2009
Bank of America, Premier Banking & Investments   2006 - 2008
Tamalpais Bank  2005 - 2006
Bank of America  2002 - 2005
American Express ( now Ameriprise)   2000 - 2002

Skills
Strategic Planning, Business Development, Leadership, Business Process..., Card Strategy, Wealth Management, Banking, Employee Engagement, Customer Engagement, Business Analysis, CRM, Strategy, Business Strategy, Coaching, Project Management, Retail Banking, Finance, Investments, Marketing Strategy, Loans, Risk Management, Marketing, Management, New Business Development, Product Management, Sales, Mergers & Acquisitions, Sales Management, Credit, Training, Portfolio Management

Education
San Francisco State University, College of Business
Bachelor of Science

Experience
Erskine Financial Services   June 2014 - Present
PartnersFirst Affinity Services   March 2007 - July 2014
Bank of America Card Services   January 2006 - March 2007
MBNA America Bank  June 1992 - January 2006
DuPont Pharmaceuticals  June 1981 - June 1992

Education
University of Pennsylvania - The Wharton School   1991 — 1992
MBA

Clemson University   1977 — 1981
B.S., Chemical Engineering

mshs

Experience
Advantage Consulting Group, Inc.   March 2009 - Present
Bank of America Card Services   1996 - 2009
Anheuser-Busch  August 1982 - August 1996
Anheuser-Busch  August 1982 - August 1996

Skills
Financial Services, Management, New Business Development, Portfolio Management, Segmentation, Strategy, Strategic Partnerships, Marketing, Mergers & Acquisitions, Executive Management, Strategic Planning, P&L Management, Mergers, Marketing Strategy, Product Management, Direct Marketing, Cross-functional Team..., Analytics, Relationship Management, CRM, Business Development, Competitive Analysis, Advertising, Banking, Customer Acquisition, Customer Experience, Acquisition Integration, Integrated Marketing, Product Development, Customer Insight, Business Strategy, Credit Cards

Education
Michigan State University - The Eli Broad College of Business   1973 — 1975
M.B.A., Finance

University of Virginia   1969 — 1973
B.A., Psychology

Experience
United Way of Central Maryland  October 2012 - Present
Bank of America  December 1989 - November 2011
Bank of America Card Services   1989 - 2011

Skills
MS Office Suite, Interdepartmental..., Team Leadership, Customer Relations, Banking, Customer Service

Education
Notre Dame College

Experience
Williams Group Marketing + Design   June 2005 - August 2012
The Kitty Klinic   January 2002 - June 2005
US Wirefree Inc.   June 2001 - January 2002
SafeHarbor Technology Corporation  August 2000 - June 2001
Bank of America Card Services   October 1994 - January 2000

Skills
Microsoft Windows Vista, Microsoft Office Suite..., Adobe Photoshop and..., Commence RM, Avimark, Peachtree, Typing 70 WPM, 10-Key By Touch, Copying, Fax, Multi-line Phone, File, Scan, PC, Customer Service, Inside Sales, Data Entry, Collections, Multi Tasking, Close Attention to..., Learning Quickly, Written & Verbal..., Work in A Fast Paced..., Dependable Team Player, Sales, Filing, Telephone Skills, Typing

Education
Eastern Washington University   1994 — 1996
83 Quarter Hours, Bachelor of Science, 3.2 GPA

Spokane Falls Community College   1994 — 1994
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities, 3.5 GPA

Pierce College at Fort Steilacoom   1991 — 1992
68 Quarter Hours, Liberal Arts and Sciences, General Studies and Humanities, 3.5 GPA

Timberline High School   1987 — 1991
Diploma, General Studies