Bank of America Merchant Services
Industry: Merchant services company
DescriptionBank of America Merchant Services is a merchant services company owned by partners Bank of America and First Data. It is among the largest payments processing companies in the United States based on card-transaction volume. Bank of America Merchant Services was created by Bank of America and First Data in 2009. CEO: Tim Tynan Founded: 2009 CFO: Nicolas V. Chater Corporate secretary: JoAnn P. Carlton Subsidiaries: First Data Services LLC, Parent organizations: Bank of America, First Data Executive vice president: Thomas Fontana, Kevin Sisk
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Bank of America Merchant Services Employees
Bone Dry Waterproofing December 2014 - Present
Express Employment Professionals April 2013 - December 2014
ProLift Industrial Equipment 2012 - 2013
Bank of America Merchant Services 2008 - 2012
Skills
Research, Microsoft Word, Teaching, Microsoft Office, PowerPoint, Recruiting, Sales, Outlook, Budgets, Team Building, Leadership, Customer Service, Data Entry, Marketing, Sales Operations, Microsoft Excel, Leadership Development, Training, Account Management, Interviews, Employee Relations, Management
Education
Bellarmine University 2008 — 2013
Bachelor of Arts (B.A.), Psychology
Holy Cross High School 2002 — 2004
Southside Bank December 2014 - Present
OmniAmerican Bank May 2012 - December 2014
Bank of America August 2008 - May 2012
Bank of America Merchant Services September 2010 - September 2011
JPMorgan Chase June 2007 - August 2008
Bank of America December 2005 - June 2007
Bank of America April 2005 - December 2005
Bank of America September 2002 - April 2005
Skills
Financial Services, Team Leadership, Leadership Development, Human Resource..., Customer Satisfaction, Customer Experience..., Business Planning, Sales Process, Sales Management, Risk Management, Change Management, Process Improvement, Employee Engagement, Team Building, Team Management, Building Strong..., Retail Banking, Banking, Commercial Banking, Consumer Lending, Credit, Credit Analysis, Loans, Management, Mortgage Banking, Mortgage Lending
Education
Central Texas College 1999 — 2001
Business Administration and Management, General
Ellison High School 1996 — 1999
Bank of America Merchant Services August 2014 - Present
Bank of America Merchant Services August 2013 - Present
TruGreen February 2013 - June 2013
24/7 Intouch September 2012 - February 2013
Sam's Club April 2012 - September 2012
Academy Sports and Outdoors December 2011 - April 2012
Sports Authority August 2011 - December 2011
jcpenney June 2010 - February 2011
Skills
Multi-line Phone, Customer Service, Call Centers, Troubleshooting, Microsoft Office, Cash, Cashiering, Cash Register, Stocking, Sales, Inventory Management, Account Management, Public Speaking, Time Management, Strategic Planning, Sales Management, PowerPoint, Marketing, Leadership
Education
Brookhaven Community College 2011 — 2014
Music
The Colony High School 2007 — 2011
High School Diploma
Bank of America Merchant Services April 2014 - Present
Verizon Wireless June 2011 - March 2014
Time Warner Cable 2010 - 2011
Verizon 1999 - 2010
Skills
Sales, Customer Satisfaction, Customer Service, Direct Sales, Sales Management, Team Building, Telecommunications
Education
City University of New York-John Jay College of Criminal Justice
Bachelor of Arts (B.A.), Forensic Psychology
Bank of America Merchant Services October 2010 - Present
Symcor, LP December 1998 - October 2010
Wachovia Bank & Trust 1997 - 1999
Skills
Team Building, Strategic Planning, Lotus Notes, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Oracle Applications, Office Management, Office Administration, Data Entry, Sales, Human Resources, Employee Relations, Operations Management, Visio, Customer Service, Access, Software Documentation, Process Improvement, Management, PeopleSoft, Recruiting, System Administration, Process Scheduler, Leadership, Business Analysis, Team Leadership
Education
Central Piedmont Community College 1993 — 1995
Diploma, General Office Occupations and Clerical Services
Myers Park High School 1990 — 1993
Diploma, General Studies
RelationEdge April 2015 - Present
Charm, Inc. June 2013 - Present
akaCRM July 2013 - April 2015
Bank of America Merchant Services July 2010 - June 2013
First Data Corporation October 2007 - July 2010
Epiphany Clubs & Resorts June 2005 - October 2007
Caribbean School & Other Schools August 1999 - May 2005
Threshold Training Associates January 1998 - June 1999
Preucil School of Music January 1994 - January 1995
Louis Rich January 1993 - January 1994
Skills
Administration, Salesforce.com, Xactly Incent, Project Portfolio..., Microsoft Office, CRM, Database Administration, Corporate Training, Business English, System Administration, Program Management, Leadership, Training, Integration, Business Analysis, Cross-functional Team..., Professional Services, Merchant Services, Team Building, Sales Operations, Project Management, Cloud Computing, Sales Management, Xactly, Management
Education
University of Iowa 1995 — 1997
M.A.
Arizona State University, W. P. Carey School of Business 1988 — 1991
B.S.
Self-employed June 2010 - Present
Bauttista, Bautista& Associates June 2010 - Present
UCSF Medical Center July 2006 - June 2008
Bank of America Merchant Services February 1985 - March 1998
Skills
Microsoft Excel, Marketing, Customer Service, Strategic Planning, Business Strategy, Public Speaking, Team Building, Negotiation, Leadership, New Business Development, Business Development, Sales, Marketing Strategy, Management, Social Media, Risk Management, Project Management, Nonprofits
Education
California State University-Fullerton 2007 — 2007
Fiduciary certification
Lyceum of the Philippines - Intramuros, Manila 1981 — 1984
Bachelor of Arts and Science, Foreign Services
Bank of America Merchant Services November 2014 - Present
Bank of America June 2006 - Present
Skills
Customer Service, Management, Team Building, Leadership, Sales, Strategic Planning, Customer Satisfaction, Loans, Credit, Relationship Management, Banking, Mortgage Lending, Retail Banking, Risk Management, Consumer Lending, Sales Management, Commercial Banking, Microsoft Office
Education
Baker College of Allen Park
Human Resources Management/Personnel Administration, General
Bank of America Merchant Services July 2015 - Present
Precoa May 2013 - July 2015
NetSphere Strategies December 2012 - April 2013
Aurora University September 2011 - April 2013
Aurora University Professional Sales Association 2011 - April 2013
Aurora University January 2011 - January 2013
CarMax February 2012 - December 2012
CarMax January 2012 - December 2012
Aurora University August 2009 - November 2011
Skills
Sales, Customer Service, Retail, Public Speaking, Leadership, Social Media Marketing, Time Management, Event Planning, Marketing, Email Marketing, Automotive Sales..., SPIN Sales Training, Sales Leadership..., Sales Process, CRM, Leadership Development, Solution Selling, Selling, Lead Generation, Training, Social Networking, Networking, Recruiting, Cold Calling
Education
Aurora University 2010 — 2013
Bachelor's Degree, Business/Marketing, Graduated
Heartland Payment Systems July 2014 - Present
Bank of America Merchant Services August 2009 - July 2014
Tulare County Child Welfare February 2008 - July 2009
First National Bank of North County January 2005 - January 2008
Skills
Development of..., Team Management, Recruiting, Employee Training, Merchant Services, Strategic Sourcing, Marketing, Compliance, Operations Management, Deposit Growth, Portfolio Management, Sales, Banking, Credit Cards, Sales Operations
Education
Alliant International University-San Diego Scripps Ranch (Formerly California School of Prof Psych) 2000 — 2003
Doctorate (abd), Industrial/Organizational Psychology
Azusa Pacific University 1996 — 1999
Bachelor's degree, Psychology
Bank of America Merchant Services October 2014 - Present
CBS Systems(Davie, Fla) May 2009 - October 2014
Fidelity Information Services May 2006 - May 2009
First Data Corporation 1997 - 2005
John Alden Life Insurance Co 1990 - 1997
Sony Corp. Of America January 1989 - September 1990
Ryder System, Inc. June 1987 - January 1989
Skills
Software Project..., Payment Systems, Program Management, Business Analysis, E-commerce, Management, Credit Cards, Debit Cards, Agile Methodologies, Requirements Analysis, PMP, Integration, Project Portfolio..., Project Management, PMO, Microsoft Project, MS Project, Certified Scrum Master..., Agile Project Management, Software Development, Microsoft SQL Server, Process Improvement, Scrum, SDLC, Data Warehousing, Product Management, SaaS, Business Process..., Systems Analysis, Analysis, Cross-functional Team..., Requirements Gathering, Enterprise Architecture, Leadership, Visio, Troubleshooting
Education
Nova Southeastern University 1984 — 1986
Bachelor of Science (B.S.), CIS, 3.25
Broward Community College 1984 — 1984
Associate of Arts (AA), Computer Science, 3.5
University of Miami 1975 — 1983
Associate of Arts (AA), Computer Systems Analysis, 3.25
Bank of America Merchant Services January 2004 - Present
Yusen Air & Sea Service August 2001 - April 2003
Skills
Customer Service, Microsoft Excel, Financial Analysis, 10 Key, Outlook, Process Improvement, Accounts Payable, Accounts Receivable, Accounting, Microsoft Office, Microsoft Word, Risk Management, Credit Cards, Business Analysis, Project Management, Credit, Payments, Banking, Sales, Payment Card Processing, Strategic Planning, Relationship Management, Electronic Payments, Customer Satisfaction, Analysis, Merchant Services
Education
Bellarmine University 2003 — 2005
Doss High School 1999 — 2003
Apass Weikel Institue
Real Estate
Best Buy August 2014 - Present
Bank of America Merchant Services July 2008 - August 2013
Picture Me October 2006 - January 2008
Target February 2004 - January 2006
Skills
Customer Service, PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Windows, Outlook, Public Speaking, Photoshop, Java, Teamwork, Sales, Team Leadership, Inventory Management, Coaching, Retail, Financial Analysis, Accounting, Merchandising, Time Management, Telephone Skills, Call Centers, Cashiering, Software Documentation, Team Building, Credit Cards, Customer Experience, Leadership
Education
Paul Mitchell the School-Fresno 2015 — 2016
Cosmetology, Cosmetology, Barber/Styling, and Nail Instructor
Fresno City College 2004 — 2006
General Studies
George M Dewolf 2002 — 2004
High School Diploma, General Studies
Bank of America Merchant Services June 2013 - Present
Protection 1 Security Solutions July 2011 - June 2013
Wells FargoCo December 2010 - August 2011
Bank of America January 2009 - December 2010
Skills
Credit, Credit Cards, Credit Card Transaction..., Small Business, Small Business Lending, Commercial Banking, Banking, Retail Banking, Loans, Investments, Credit Analysis, Customer Service
Education
Chaffey College
Business, Management, Marketing, and Related Support Services
Etiwanda High School 2001 — 2005
Bank of America Merchant Services January 2015 - Present
Bank of America Merchant Services April 2011 - Present
Bank of America 2008 - 2011
Bank of America 2006 - 2008
Bank of America 2004 - 2006
PVH Corp. 1997 - 2004
Skills
Banking, Portfolio Management, Segmentation, Payment Card Processing, Credit, Mortgage Lending, Relationship Management, Loans, Sales, Account Management, Salesforce.com, Recruiting, Interviewing Skills, Training, Telephone Skills, Interpersonal..., Retail Banking, Retail Management, Xcel, Microsoft Word, Windows, Android, Credit Cards, Management, Cross Selling, Team Management
Education
Becker College 2000 — 2004
Bachelor's Degree, Business Administration and Management, General
Bancroft School of Massage Therapy 1997 — 2000
Certified Message Therapist (CMT), Swedish Relaxition Message
Colby-Sawyer College 1996 — 1997
N/A, Sports and Exercise
Oxford High School 1992 — 1996
High School, General
Bank of America Merchant Services July 2014 - Present
Notary Public December 2012 - October 2014
U.S. Bank 2008 - 2014
Wells Fargo May 2004 - May 2008
Bank of America April 2002 - May 2004
Skills
Management, Sales Management, Operations Management, Customer Service, Customer Retention, Problem Solving, Creative Problem Solving, Time Management, Loss Prevention, Microsoft Word, PowerPoint, Microsoft Excel, Motivated self-starter, Team Leadership, Experienced Trainer, Sales, Decision Analysis, Critical Thinking, Financial Audits, Bilingual-English/Spanis..., Patience, Hands-on Approach, Marketing Communications, Door to Door, Outside Sales, Retail Banking, Charismatic Leadership, Customer Follow-up, Follow-through Skills, Highly responsible, New Hire Training, Interviewing Skills, User Profiling, Dependable Team Player, Sales Presentations, Resourceful..., Inventory Control, Personal Training, Notary Public, Loan Origination, Small Business Marketing, Consumer Marketing, Logical Thinker, Financial Services, Ten Key, Credit Analysis, Social Media Marketing, Social Skills, Event Planning
Education
California State University-Northridge 2002 — 2004
N/A, Kinesiology and Exercise Science
Sylmar Senior High School 1997 — 2001
High School Deploma, General Studies
Bank of America Merchant Services October 2014 - Present
DELL Computers (BDS) October 2013 - October 2014
Agape Youth Services January 2011 - September 2013
Canon Solutions America October 2001 - November 2010
IKON Office Solutions June 1999 - October 2010
Oce Printing Systems April 1996 - June 1999
Canon Solutions America January 1993 - April 1996
MobileComm November 1989 - January 1993
Skills
State & Local..., Salesforce.com, Major Accounts, Document Management..., Manage Print Services, Cold Calling, Territory Management, B2B Sales, Corporate Sales..., Strategic Accounts, Sales Force Development, Document Management, B2B, Management, Sales, Solution Selling, Retail, Strategic Account, Sales Process, Selling, Sales Operations, Managed Print Services, New Business Development, Account Management, Direct Sales
Education
California State University-Long Beach
Business Administration and Management, General
Bank of America Merchant Services July 2012 - Present
AtTask, Inc. November 2010 - July 2012
SirsiDynix July 2007 - November 2010
Symantec November 2005 - July 2007
Skills
Salesforce.com, Access, PowerPoint, Excel, Sales Operations, Word, Outlook, Forecasting, SaaS, Sales Support, Process Improvement, Microsoft Office, Business Analysis, Sales Process, Problem Solving, Analysis, Data Analysis, Windows, CRM software, Quoting, CRM, Microsoft Excel, Sales, Business Intelligence, Customer Satisfaction, Project Management
Education
Utah Valley University 2010 — 2012
Master's of Business Administration
Brigham Young University 2005 — 2007
Bachelor's, Business Management - Finance Emphasis
Brigham Young University - Idaho 1999 — 2005
Associates, General Education
Bank of America Merchant Services May 2015 - Present
Bank of America Merchant Services March 2014 - Present
JPMorgan Chase September 2010 - March 2014
Skills
Life Insurance, Series 63, Series 6, Pharmacy Technicians, Sales Management, Management, Banking, Sales, Sales Process, Merchandising, Customer Service, Finance, Payroll, Credit, Portfolio Management, Relationship Management, Financial Services, Salesforce.com, Strategic Planning, Team Building, Business Development, Marketing, Leadership, Marketing Strategy, Investments, Insurance, Time Management, Consulting
Education
Arizona State University 2005 — 2009
Business, Business Administration
MetLife April 2015 - Present
Lowe's Companies, Inc. February 2014 - March 2015
IBM March 2013 - February 2014
Bank of America Merchant Services June 2011 - March 2013
Bank of America January 2008 - June 2011
Charlotte Young Professionals (CYP) February 2008 - June 2010
Goodrich Aerospace January 2007 - December 2007
Bank of America May 2006 - August 2006
Dana Holding Corporation September 2005 - April 2006
SAIC January 2005 - August 2005
Skills
Strategic Sourcing, Supply Chain Management, Procurement, Purchasing, Supplier Management, Supply Chain, Risk Mitigation, Sustainability, Computer Hardware, Sourcing, Negotiation, Global Sourcing, Contract Management, Warehousing, Contract Negotiation, Materials Management, Spend Analysis, E-procurement, IT Procurement, Supplier Risk Management, Six Sigma, Contract Law, Spend Management, Indirect Spend, Indirect Purchasing, Software Procurement, Sustainable Procurement, Supply Management, Leadership, Program Management, Logistics, Management, SAP, Cross-functional Team..., Outsourcing, Strategy, Business Process, Vendor Management, Project Management, Business Process..., Enterprise Software, Business Analysis, Process Improvement, Consulting, Change Management
Education
Bowling Green State University
Bachelors of Science in Business Administration, Supply Chain Management
Bank of America Merchant Services May 2015 - Present
Door In Insurance 2007 - Present
Door In Real Estate 2003 - 2006
Zippy Lube 1991 - 2004
Skills
Insurance, Health Insurance, Marketing, Term Life Insurance, Training, Life Insurance, Lead Generation, Critical Illness, Medicare, Property, Operations Management, Product Development, HTML, Microsoft Excel, Microsoft Office, Drupal, WordPress, Call Centers, Project Management, Insurance Billing, Sales Management, Strategic Planning, Small Business, New Business Development, Team Building, Customer Service, Account Management
Education
Broward College
Coral Springs High
Jack Henry & Associates July 2014 - Present
Bank of America Merchant Services August 2012 - July 2014
Five Rivers Services LLC April 2007 - September 2011
Five Rivers Services LLC January 2008 - January 2009
Roman Services, Inc. April 2007 - January 2008
North Trail RV Center October 2005 - March 2007
Sail Caribbean 2002 - 2004
Diver Down Photo/Video 2001 - 2003
Raytheon 1999 - 2001
Carolina Hurricanes 1996 - 1999
Skills
Communications Skills, Strong Analytical Skills, Creative Problem Solver, Final Cut Pro, Avid, MS Project, Microsoft Office, Quality Assurance, Scope Management, Team Building, Requirements Analysis, DVD Studio Pro, Word, Excel, Camera, Avid Media Composer, PowerPoint, Video Editing, Outlook, Project Planning, Post Production, Multimedia Project..., Project Coordination, Time Management, Stakeholder Management, Stakeholder Relations, Scheduling, Government Contracting, Contract Management, Bid Development, Bid Preparation, Process Scheduler, Project Management, Microsoft Excel, Process Improvement, Cross-functional Team..., Program Management, Microsoft Word, Budgets, Strategy, PMP, Policy, Human Resources, Visio
Education
University of Louisville 2011 — 2011
Certificate, Project Managment Practical Application
Central Texas College 2010 — 2010
Certificate, Fundamentals of Quality
Elon University 1996 — 1999
Bachelor of Arts, Journalism
Jacksonville University 1995 — 1996
Communications
Winnisquam Regional High School 1991 — 1995
PNC August 2015 - Present
Bank of America Merchant Services September 2014 - August 2015
Bank of America February 2013 - September 2014
Bank of America March 2012 - February 2013
Bank of America May 2010 - December 2011
Bank of America 2009 - 2010
Bank of America April 2007 - November 2009
Bank of America February 2005 - April 2007
Bank of America September 2001 - February 2005
Skills
Risk Management, Cross-functional Team..., Supply Chain Management, Marketing, Sourcing, Financial Analysis, Management, Portfolio Management, Integration, Leadership, Supply Chain, Process Improvement, Business Strategy, Change Management, Mergers & Acquisitions, Team Management, Relationship Management, Analytics, Credit, Business Analysis, Human Resources, Banking, Financial Risk, Financial Services, Loans, Vendor Management, Consulting, Team Leadership, Outsourcing, Business Transformation, Strategy, PMO, Six Sigma, Project Portfolio..., Finance, Project Management, Program Management, Mergers, Retail Banking, Service Delivery, IT Strategy, Strategic Planning
Education
Asbury University
BA, Business Management/ Economics
Bank of America Merchant Services October 2014 - Present
Bose Corporation August 2013 - August 2014
LoopUp March 2014 - July 2014
Best Buy November 2010 - August 2013
Skills
Customer Service, Sales, Business Development, Mobile Devices, Leadership, Retail, Mobile Communications, Selling, Retail Sales, Merchandising, Loss Prevention, Store Management, Visual Merchandising, Store Operations, Salesforce.com
Education
California State University-Los Angeles
Bachelor of Arts (B.A.), Business Administration and Management, General
Banc Card of America July 2015 - Present
Iroquois Merchant Services December 2014 - July 2015
Bank of America Merchant Services June 2012 - November 2014
Bank of America May 2011 - July 2012
Bank of America January 2005 - May 2011
Aeropostale January 2000 - April 2004
Skills
Small Business Lending, Consumer Lending, Retail Banking, Banking, Branch Banking, Branch Management, Cash Management, Change Management, Coaching, Commercial Banking, Commercial Lending, Credit, Credit Analysis, Credit Cards, Credit Risk, Cross Selling, Customer Experience, Customer Service, Deposits, Finance, Financial Analysis, Financial Services, Leadership, Lines Of Credit, Loan Origination, Loans, Mortgage Banking, Mortgage Lending, Process Improvement, Refinance, Relationship Management, Residential Mortgages, Risk Management, Team Building, Treasury Management, Underwriting, Financial Risk, Portfolio Management, Merchant Services, Payments, Operational Risk..., Executive Management
Education
Arkansas State University 2003 — 2004
Elementary Education
Vol State 2000 — 2003
Worldpay April 2015 - Present
Liberty University August 2013 - Present
Canyon Creek Baptist Church August 2013 - July 2015
Bank of America Merchant Services February 2014 - April 2015
Canyon Creek Christian Academy August 2013 - May 2014
Marketplace Chaplains January 2014 - April 2014
Boston Baptist College June 2012 - June 2013
Skills
Public Speaking, Leadership, Leadership Development, Coaching, Team Building, Customer Service, Microsoft Office, Research, Teaching, Higher Education, Event Planning, Theology, Curriculum Design, Preaching, Community Outreach
Education
Yale University 2009 — 2011
Master of Arts in Religion, Religion/Religious Studies
Boston Baptist College 2005 — 2011
Bachelor of Arts (B.A.), Bible/Biblical Studies
Princeton Theological Seminary 2010 — 2010
Summer Program , Hispanic Summer Program
The Hebrew University 2010 — 2010
Archeology, Archaeology
Bank of America Merchant Services August 2013 - Present
Baylor University October 2011 - January 2012
State Representative of Texas Mike Villarreal January 2011 - June 2011
Skills
Conflict Resolution, Team Management, Sales, Sales Management, Team Leadership, Business Strategy, Microsoft Office, Negotiation, International Law, Political Communication, Communication Training, New Business Development, Articulate Presenter, Engaging People, Presentations
Education
Baylor University 2011 — 2013
Bachelor of Arts (B.A.), Political Science and Government
San Antonio College 2009 — 2011
Associate of Arts (A.A.), Political Science and Government
Bank of America Merchant Services September 2014 - Present
Wells Fargo July 2008 - September 2014
RBC April 2006 - July 2008
Chase Bank January 2004 - April 2006
Skills
Series 6, Property & Casualty..., Mortgage Lending, Spanish, Portfolio Management, Banking, Commercial Banking, Consumer Lending, Cross Selling, Lines Of Credit, Small Business Lending, Credit, Loans, Loan Origination, Retail Banking, Small Business, Credit Cards, Financial Services, Finance, Leadership, Sales, Management, Mortgage Banking, Sales Management, Home Equity Lines of..., Cash Management, Cold Calling, Personal Finance, Securities, Risk Management, Treasury Management, Commercial Lending, Merchant Services, Deposits, Home Equity Loans, Refinance, Credit Risk, Customer Service, New Business Development, Cash Flow Lending, Banking Relationships, Credit Analysis, Branch Banking, Customer Satisfaction, Personal Banking, Business Analysis, Core Banking, Insurance, SBA, Internet Banking
Education
Kaplan University 2011 — 2015
Bachelor 's of Healthcare Management, Health/Health Care Administration/Management
Universidade Salgado de Oliveira 1998 — 2000
International Business
Bank of America Merchant Services April 2015 - Present
Dr Coffee February 2013 - Present
ClickBank August 2013 - May 2014
Rich in Payments February 2013 - August 2013
Digital River - World Payments November 2010 - February 2013
GlobalCollect January 2006 - November 2010
REI - Recreational Equipment, Inc March 2004 - January 2006
Caterpillar June 1997 - September 2003
82nd Airborne Division, A Co 3/505 August 1991 - August 1994
Skills
Six Sigma, Business Modeling, Consultative Selling, Solution Selling, Sales Management, Process Engineering, Sales Process, Payments, Strategic Partnerships, Product Strategy, P&L Management, SaaS, Strategy Development, E-commerce, Account Management, New Business Development, International Business, International Sales, Contract Negotiations, Business Strategy, Customer Acquisition, Key Account Management, Sales Operations, Global Business..., Vendor Management, Strategic Planning, Online Payments, Channel Management, Product Management, E-payments, Selling, Strategy, Contract Negotiation, Competitive Analysis, B2B, Business Development, Channel Partners, Management, Marketing, Start-ups, Sales, Mergers & Acquisitions, Customer Satisfaction, Project Management, Cross-functional Team..., Customer Retention, Leadership, Negotiation, Team Leadership, Product Marketing
Education
Bradley University 1998 — 2000
Masters in Business Administration (MBA), Business: Finance & Marketing
Indiana University - Kelley School of Business 1994 — 1997
Bachelor of Science in Business (BS), Business: Computer Information Systems, Business Process Management, Operations Management, Overall GPA 3.5/4.0, Graduated in 3 years
Jennings County High School 1988 — 1991
Ally Financial Inc. September 2015 - Present
YMCA of Greater Charlotte March 2011 - Present
Laughing Buddha Yoga May 2015 - September 2015
Bank of America Merchant Services December 2013 - April 2015
Queens University of Charlotte September 2013 - December 2013
Bank of America July 2009 - September 2013
Bank of America December 2006 - July 2009
Victoria's Secret Direct (Limited Brands) June 2001 - March 2005
Damon's International June 2000 - June 2001
Gap Inc Direct June 1998 - May 2000
Skills
Email Marketing, Digital Marketing, Social Media, Event Planning, Direct Mail, Newsletters, Public Speaking, Direct Marketing, Online Marketing, Training, Online Advertising, Advertising, Leadership, Vendor Relations, Marketing Communications, Event Management, Microsoft Office, Analytics
Education
Capital University 1995 — 1998
Bachelor of Arts
Central Piedmont Community College 2007 — 2010
certificate
Winthrop University 2006 — 2006
Miami University 1993 — 1994
Allstate September 2014 - Present
Accenture June 2012 - February 2014
Bank of America Merchant Services October 2011 - June 2012
Wells Fargo February 2009 - October 2011
MDA Lending Solutions April 2005 - January 2009
Skills
Management, CRM, Underwriting, Risk Management, Banking, Financial Analysis, Financial Risk, Insurance, Credit Risk, Financial Modeling, Credit, Portfolio Management, Finance, Business Process..., Mortgage Lending, Loans
Education
Catawba College 2013 — 2014
Bachelor of Business Administration (BBA), Business Administration and Management, General
Central Piedmont Community College 2011 — 2013
Associate's degree, Business Administration and Management, General
Streamline Payments October 2008 - Present
NPC 2006 - 2008
Bank of America Merchant Services 2004 - 2006
National Processing Company 1999 - 2004
Commonwealth Payment Systems 1988 - 1999
Skills
Sales Management, Marketing Strategy, Relationship Management, Electronic Payments, Credit Card Transaction..., Executive Management
Education
Bellarmine University 1985 — 1988
Bachelor of Arts (B.A.), Accounting and Finance
Saint Xavier High School 1981 — 1984
Crabapple Consulting, Inc. November 2010 - Present
Graphic Packaging International August 2010 - November 2010
Bank of America Merchant Services December 2009 - August 2010
LS&A March 2006 - December 2009
Hewitt Associates January 2001 - March 2006
Accenture / Andersen Consulting February 1998 - January 2001
Skills
Compensation & Benefit, Employee Benefits, Sales Compensation, Employee Engagement, Outsourcing, Operations Management, Policy, Performance Management, Executive Compensation..., Executive Pay, Talent Management, Data Analysis, Program Management, Business Strategy, Leadership, Incentive Programs, Deferred Compensation, Job Evaluation, HR Policies, Compensation Strategies, Job Analysis, Talent Acquisition, Management, Workforce Planning, Software Documentation, Payroll, Incentives, Market Pricing, Onboarding, Global Compensation, Human Resources, HRIS, Salary, Cross-functional Team..., Benefits Administration, Compensation Structures, Succession Planning, HR Consulting, Personnel Management, College Recruiting, Employee Relations, Human Capital, HR Transformation, Labor Relations, Organizational..., FLSA, Organizational Design, Compensation & Benefits, PeopleSoft, FMLA
Education
Auburn University 1994 — 1997
BS, Business Administration: Operations Management
Daphne High School 1990 — 1994
Other
Bank of America Merchant Services October 2009 - Present
Bank of America October 1999 - October 2009
Skills
Credit Cards, Debit Cards, Payments, Credit, Acquiring, Relationship Management, Payment Card Processing, Merchant Services, PCI DSS, Strategy, Portfolio Management, Financial Services, Banking, Analysis, Electronic Payments, Leadership, Management, Mobile Payments, Start-ups, Retail Banking, Financial Risk, Risk Management, Cross Selling, Treasury Management, Loans, Commercial Banking, Executive Management, Cash Management, Internet Banking, Small Business Lending, Payment Systems, Cards, Finance, E-payments, Payment Industry, ACH, Business Relationship..., Fraud, Payment Gateways, Transaction Processing, Accounting, Customer Service, Vendor Management, Process Improvement, Business Analysis, Sales, Financial Analysis, Credit Analysis
Education
Arizona State University 1999 — 2002
Business
Glendale Community College 1978 — 1981
Business
Apex Tool Group, LLC December 2014 - Present
Bank of America Merchant Services August 2014 - December 2014
Piedmont Hardware Brands, A Former Division of NWL September 2013 - June 2014
Newell Rubbermaid December 2012 - September 2013
Newell Rubbermaid December 2010 - December 2012
Newell Rubbermaid January 2009 - December 2010
Newell Rubbermaid January 2008 - December 2008
Newell Rubbermaid June 2006 - December 2007
Newell Rubbermaid December 2004 - February 2006
Newell Rubbermaid August 2002 - December 2004
Skills
Employee Relations, Onboarding, Organizational Structure, Talent Management, Succession Planning, Talent Acquisition, Performance Management, HRIS, Human Resources, Sourcing, Recruiting, Employee Engagement, Personnel Management, Benefits Administration, Interviews, Management, Deferred Compensation, Leadership Development, HR Policies, Labor Relations, Payroll, Employee Benefits, Hiring, Conflict Resolution, Organizational..., Applicant Tracking..., College Recruiting, Workforce Planning, New Hire Orientations, Employee Training, Organizational Design, Organizational..., Temporary Placement, HR Consulting, PeopleSoft, FMLA, Technical Recruiting, Compensation & Benefit, Employment Law, Executive Search, Internet Recruiting, Career Development, Union Avoidance, Employer Branding, Training, Benefits Negotiation, Job Descriptions, Taleo, SAP HR, HR Transformation
Education
Appalachian State University 1991 — 1995
BSBA, Business Management
SunTrust Bank 2011 - Present
Bank of America Merchant Services 2012 - 2012
Fifth Third Bank April 2009 - October 2011
Skills
Retail Banking, Business Banking, Merchant Services, Sales Management, Banking, Commercial Banking, Small Business Lending, Customer Retention, Customer Acquisition, Commercial Lending, Cash Flow Lending, Credit Analysis, Sales Operations, Store Operations, Risk Management, Loans, Cross Selling, Finance, Lines Of Credit, Leadership, Consumer Lending, Management
Education
University of Kentucky 2007 — 2009
Bachelor of Arts (BA), Business Administration and Management, General
Bluegrass Community and Technical College 2009 — 2011
Bachelor of Arts (BA), Business Administration and Management, General
Auburn HS
First Annapolis Consulting May 2011 - Present
Bank of America Merchant Services July 2010 - April 2011
Bank of America August 2004 - April 2011
Bank of America - Merchant Services August 2004 - April 2011
First Annapolis Consulting 1997 - 2004
Skills
Strategy, Credit Cards, Payments, Business Strategy, Business Development, Financial Services, Mobile Payments, Banking, Electronic Payments, Payment Card Processing, Cross-functional Team..., Management Consulting, Merchant Acquiring, Payment Systems, Risk Management, Debit Cards, Portfolio Management, Executive Management, Strategic Partnerships
Education
Carnegie Mellon University - Tepper School of Business 1996 — 1997
MBA, Finance
San Jose State University 1987 — 1991
Finance
Bank of America Merchant Services April 1997 - Present
First Commonwealth Bank / Deposit Bank March 1991 - December 1996
Citizens and Southern National Bank July 1989 - December 1990
American Express September 1985 - July 1989
The Home Depot April 1984 - May 1985
Skills
Electronic Payments, Debit Cards, Credit Cards, Payments, Payment Card Processing, Payment Gateways, Fraud, E-payments, Mobile Payments, Cards, Account Management, Merchant Services, Credit, Security, Team Management, Transaction Processing, Gift Cards, Financial Risk, Financial Services, Business Development, Payment Industry, Training, PCI DSS, Risk Management, Credit Risk, Strategic Partnerships, Portfolio Management, Credit Analysis, Executive Management, Sales, Internet Banking, Cross Selling, Vendor Management, POS, Treasury Services, Customer Retention, Treasury Management, Product Management, Business Analysis, Customer Experience, Strategy, Process Improvement, Deposits, Operational Risk, Financial Modeling, Salesforce.com
Education
Broward Community College 1984 — 1986
Business Management / Real Estate
Boyd H Anderson High School 1981 — 1984
Bank of America February 2015 - Present
Bank of America Merchant Services February 2012 - February 2015
Bank of America January 2010 - February 2012
Bank of America February 2008 - January 2010
Bank of America February 2005 - February 2008
Skills
Accounting, Analysis, Asset Management, Banking, Budgets, Business Analysis, Business Development, Business Strategy, Cash Management, Commercial Banking, Commercial Lending, Consumer Lending, Credit, Credit Analysis, Cross Selling, Credit Risk, Customer Service, Finance, Financial Analysis, Financial Modeling, Financial Services, Insurance, Investments, Leadership, Lines Of Credit, Loan Origination, Loans, Management, Marketing, Microsoft Excel, Microsoft Office, Mortgage Banking, Mortgage Lending, Negotiation, New Business Development, Portfolio Management, PowerPoint, Process Improvement, Relationship Management, Retail Banking, Risk Management, Sales, Sales Management, Small Business Lending, Strategic Financial..., Underwriting, Strategic Planning, Merchant Services
Education
Woodbury University 2010 — 2012
Master of Business Administration (M.B.A.), Business
California State University-Los Angeles 2006 — 2008
Bachelor's degree, Accounting and Business/Management
Bank of America Merchant Services April 2012 - Present
First Data Corporation January 1993 - March 2012
Skills
Risk Management, Banking, Financial Services, Credit, Electronic Payments, Business Analysis, Payment Card Processing, Strategic Planning, Debit Cards, Cross-functional Team..., Management, Strategy, Strategic Partnerships, Change Management, Vendor Management, Payments, Mobile Payments, Relationship Management, Credit Cards, Process Improvement, Program Management, Product Management, Project Management, Account Management, New Business Development, Payment Systems, Customer Service, Leadership, Sales, SDLC, Call Centers, Merchant Services
Education
Bellevue University
Master of Arts (MA), Organizational Leadership
Self-Employed 2008 - Present
Wells Fargo 2002 - 2007
Self-Employed 2001 - 2002
Bank of America Merchant Services 1989 - 2001
Skills
Writing, Editing, Marketing Communications, Training & Development, Copy Editing, Business Education, Web Content Management, Web Content, Diversity Training, Management, Program Management, Content Management, Strategic Communications, Copywriting, Marketing
Education
Ball State University
B.S., English
First Data Corporation October 2008 - Present
Chase Paymentech August 2008 - 2009
Bank of America April 1999 - November 2007
Bank of America Merchant Services 1999 - 2007
Skills
Retail, Competitive Analysis, Merchant Services, Mergers, Program Management, Strategic Partnerships, Business Development, Credit, New Business Development, Banking, Executive Management, Sales Management, Management, Mergers & Acquisitions, Sales, Strategy, Business Planning, Finance, Business Strategy, Start-ups
Education
Binghamton University - School of Management
Economics
Six Sigma
Black belt, Six Sigma Methodology
Elavon, Inc. October 2014 - Present
Chase February 2013 - October 2014
Bank of America Merchant Services January 2007 - November 2011
Wells Fargo Bank September 2005 - January 2007
Wells Fargo Merchant Services June 2001 - September 2005
First Data Merchant Services/Wells Fargo Alliance March 2000 - June 2001
Wells Fargo Bank August 1998 - March 2000
Skills
Sales, Banking, Credit, Relationship Management, Credit Cards, Loans, Sales Management, Retail Banking, Marketing Strategy, Business Development, Salesforce.com, Merchant Services, Account Management, New Business Development, Payments, Cold Calling, Team Building, Direct Sales, Commercial Banking, Financial Services, Selling, Cross Selling
Education
Cabrillo College
General Sales, Merchandising and Related Marketing Operations
Cabrillo College
Specialized Sales, Merchandising and Marketing Operations
Broadly Curious Advisors 2011 - Present
NYPAY January 2012 - Present
Bank of America Merchant Services July 2013 - October 2014
MasterCard Worldwide January 2010 - October 2010
MasterCard Worldwide May 2007 - January 2010
American Express January 2007 - April 2007
American Express September 2006 - December 2006
American Express October 2005 - December 2006
American Express November 2004 - September 2005
American Express July 2003 - October 2004
Skills
Mobile Commerce, Prepaid, Payments, Customer Loyalty and..., Business Strategy, Launching New Products, New Business Development, Business Alliances, Financial Modeling, Strategy, Product Launch, Cross-functional Team..., Financial Services, Product Management, CRM, Analytics, Credit Cards, Competitive Analysis, E-commerce, Management, Business Development, Strategic Partnerships, Enterprise Software, Leadership, Mobile Devices, Segmentation, Executive Management, Mobile Payments, Product Marketing, Product Development, Marketing, Electronic Payments, Debit Cards, Change Management, Consulting, Portfolio Management, Start-ups, Team Management, Project Management, Loyalty Programs, Selling, Payment Card Processing, E-payments, Cards, Customer Acquisition, P&L Management, Multi-channel Marketing, Sales, Acquiring, SaaS
Education
The University of Chicago Booth School of Business 1985 — 1987
MBA, Marketing/Finance
Binghamton University 1975 — 1979
BA, English Literature & Composition
Bank of America Merchant Services April 2012 - Present
RCN February 2006 - April 2012
World Financial Group (member of AEGON) April 2005 - May 2007
Micro Center 2004 - 2005
Sony (China) Limited October 2002 - June 2003
Beijing Up-point Consulting Co., Ltd. July 1999 - July 2002
Skills
New Business Development, Lead Generation, Cold Calling, Ethernet, SIP, Telecommunications, Direct Sales, Solution Selling, Broadband, Contract Negotiations, Consultative Selling, IP, WAN, B2B, Fiber Optics, Team Leadership, LAN/WAN, Internet Services, Competitive Analysis, Networking, Selling, Co-location, Management, VoIP, Contract Negotiation, Wireless, LAN-WAN, Leadership, Sales Operations, Market Research, Customer Retention, Sales, Call Centers, Forecasting, Account Management, Managed Services, Vendor Management, Direct Marketing, Product Management, Sales Management, Negotiation, Business Development, CRM, Product Marketing, Sales Presentations, Sales Process, Salesforce.com, Strategic Partnerships, Strategy, Unified Communications
Education
Shandong Institute of Light Industry 1997 — 2001
BS, International Business
IHS August 2012 - Present
Bank of America Merchant Services December 2010 - August 2012
Four Winds Interactive August 2009 - December 2010
IBM April 2005 - April 2009
Skills
Customer Experience, SaaS, Sales Management, Management, Sales Operations, Lead Generation, CRM, Leadership, Process Improvement, Cross-functional Team..., Business Development, Sales, Salesforce.com, Analytics, Analysis, Project Management, Forecasting, Vendor Management, Sales Process, Training, Marketing, Business Analysis, Strategy
Education
California State University-Fullerton, Mihaylo College of Business and Economics 2003 — 2004
MBA, Finance
Boston College 1997 — 2001
B.S., Finance and Information Systems
Bank of America Merchant Services September 2015 - Present
STERIS Corporation August 2011 - September 2015
The Law Firm of Lillian V. Blageff, LLC January 2010 - September 2011
Thomson Reuters/West October 2005 - June 2010
Business Laws, Inc. July 1998 - October 2005
Friedman Domiano & Smith Co. LPA June 1992 - July 1998
Skills
Estate Planning, Legal Research, Public Speaking, Legal Writing, Product Liability, Publishing, Corporate Governance, Civil Litigation, Intellectual Property, Commercial Litigation, Microsoft Office, Trusts, Editing, Proofreading, Contract Negotiation, Technical Writing, Corporate Law, Strategic Planning, Analysis, Employment Law, Westlaw, Legal Issues, Tax, Appeals, Litigation, Wills, Courts, Personal Injury, Copy Editing, Mediation, Research
Education
Cleveland State University - Cleveland-Marshall College of Law 2005 — 2008
LL.M., tax concentration
Case Western Reserve University School of Law 1988 — 1991
J.D.
Case Western Reserve University 1980 — 1984
B.A., cum laude, Speech-Language Pathology/Pathologist; minors in English and Psychology
Normandy High School
Wells Fargo June 2014 - Present
Wells Fargo April 2011 - May 2014
Bank of America Merchant Services October 2008 - April 2011
Education
California Western School of Law 2001 — 2004
J.D., Law
Virginia Polytechnic Institute and State University 1997 — 2001
Bachelor's degree, Urban Studies/Affairs
Bank of America Merchant Services February 2013 - Present
Wells Fargo May 2010 - January 2013
JP Morgan Chase June 2005 - April 2010
Edgewood Marketing 2003 - 2005
Arsene-Lee Advertising/ Santonio Advertising 2001 - 2003
Skills
Business Development, Customer Service, Sales, Direct Sales, Team Building, Leadership, Recruiting, Salesforce.com, Advertising, Account Management, Management, Marketing, Social Media Marketing, Social Media, Marketing Strategy, Relationship Management
Education
Boston University 1998 — 2000
English
Bank of America Merchant Services April 2010 - Present
Wells Fargo Financial 2003 - April 2010
Skills
Portfolio Management, Loan Origination, Mortgage Lending, Banking, Loans, Risk Management, Customer Service, Vendor Management, Underwriting, Leadership, Customer Satisfaction, Credit, Sales Management, Mortgage Banking, Consumer Lending, Training, Finance, Financial Risk, Sales, Commercial Lending
Education
California State University-Sacramento
Bachelor's degree, Accounting
Bank of America Merchant Services January 2015 - Present
BankUnited April 2014 - December 2014
Pure Bred Breeders June 2011 - March 2013
Kaplan University January 2010 - May 2011
BankAtlantic November 2004 - August 2009
PROFESSIONAL EXPERIENCE November 2004 - August 2009
BankAtlantic - South Florida 2005 to 2009 November 2004 - August 2009
George Mason University July 1997 - July 2004
Skills
Management, CRM, Team Building, Leadership, Training, Leadership Development, Customer Satisfaction, Sales, Business Analysis, Program Management, Sales Operations, Recruiting, Business Development, Process Improvement, Customer Service, Coaching, Account Management, Quality Assurance, Banking, Analysis, Operations Management, Budgets, New Business Development, Customer Retention
Education
University of Massachusetts, Amherst 1989 — 1992
Barry University 1988 — 1989
Undeclared
Barnstable HS 1984 — 1988
George Mason University
Master's level classes; Bachelor of Arts Degree, Exercise, Health and Fitness; Education
Kaplan Univerisity
MBA
Alcon, a Novartis company April 2015 - Present
Bank of America Merchant Services September 2014 - April 2015
Enterprise Rent-A-Car January 2005 - April 2014
Skills
Sales Management, Sales, Profit, Customer Satisfaction, Sales Process, Account Management, Sales Operations, Customer Retention, New Business Development, B2B, Automotive, Leadership, Employee Retention, P&L Management, Management
Education
Central Michigan University 1999 — 2004
Bachelor of Arts (B.A.), Business
Skybank Financial 2014 - Present
Bank of America Merchant Services April 2013 - May 2014
Ziypt July 2011 - March 2013
Publix Super Markets August 2011 - February 2013
Bary University Department of Student Affairs August 2010 - May 2011
Skills
Customer Service, Microsoft Excel, Microsoft Office, Customer Satisfaction, Sales, Time Management, Inventory Management, Retail, Account Management, Outlook, Sales Operations, Direct Sales, Sales Management, Leadership, Team Leadership, Customer Retention, Salesforce.com, Management, Customer Experience, Negotiation, Cold Calling, Sales Process, Selling, Sales Presentations
Education
Barry University 2009 — 2015
Miami Carol City Senior High School 2005 — 2009
High School
Bank of America Merchant Services April 2014 - Present
Gulton Inc. January 2013 - August 2013
Total Retail Solutions February 2010 - July 2012
Builders Surplus March 2009 - February 2010
NCR Corporation April 2005 - March 2009
Leggett & Platt July 2001 - April 2005
Skills
Account Management, Sales Operations, Business Development, Channel, Selling, Marketing Strategy, Sales, Retail, Solution Selling, Negotiation, SaaS, Channel Partners, Direct Sales, Sales Management, Team Building, Product Development, Training
Education
Appalachian State University 1997 — 2001
Bachelor of Arts (B.A.), Spanish, Business, Information Technology
Vantiv July 2014 - Present
Bank Of America Merchant Services June 2009 - June 2014
First Data Merchant Services November 2008 - June 2009
Chase Paymentech October 2006 - October 2008
Cardinal Health 2005 - 2006
Skills
Sales, Competitive Analysis, Leadership, Merchant Services, Account Management, Salesforce.com, Credit Cards, Payment Card Processing, Cold Calling, New Business Development, Direct Sales, Marketing Strategy, Strategic Partnerships, Small Business, Sales Management, Strategic Planning, Relationship Management, Customer Retention, Selling, Lead Generation, CRM, Sales Process, E-commerce
Education
Baylor University - Hankamer School of Business 2000 — 2004
BBA, Double Major in Economics & Marketing
North Mesquite High School 1996 — 2000
Bank of America Merchant Services December 2011 - Present
Ceridian Stored Value Solutions (SVS) April 2004 - December 2011
General Electric: Consumer & Industrial 2001 - 2004
General Electric: Consumer & Industrial 1997 - 2000
ExecuTrain of Kentucky 1994 - 1997
Skills
Leadership, Product Development, PMP, Acquisition Integration, Customer Service, Presenter, Product Management, Process Improvement, Cross-functional Team..., Vendor Management, Business Process..., Payments, Sales, Strategic Partnerships, Budgets, Merchant Services, Credit Cards, Risk Management, Operations Management, New Business Development, Project Management, Management, Electronic Payments, Program Management, Software Documentation, Account Management, Six Sigma, Training, Competitive Analysis, Analysis, Product Marketing, Strategic Planning, Sales Operations, E-commerce, Debit Cards, Payment Card Processing, Call Centers, Executive Management, Mobile Payments, Payment Systems, Sales Management, ACH, Transaction Processing, Customer Experience, Relationship Management, CRM, Financial Services, Marketing, Strategy, Gift Cards
Education
University of Louisville 1984 — 1988
Bachelors of Science, Marketing, MIS
Harvard Law School 2006 — 2006
Certificate, Negotiations
Bellarmine University 2007 — 2007
Certificate, Finance for Non-financial Managers
University of Louisville 2007 — 2007
Certificate, Business Writing
McKendree University 2007 — 2007
Certificate, Public Speaking
PNC September 2014 - Present
PNC August 2013 - September 2014
Regions Bank July 2011 - October 2012
Bank of America Merchant Services July 2010 - June 2011
JPMorgan Chase January 2008 - February 2010
National Car Rental 2007 - 2008
Avis Budget Group March 1999 - April 2007
Long Island Savings Bank 1997 - 1999
The Bank of New York 1995 - 1997
Skills
Sales Management, Consultative Selling, Building Relationships, New Business Development, B2B, Sales Process, Strategic Partnerships, Salesforce.com, Business Strategy, Commercial Banking, Small Business Lending, Negotiation, Coaching, Strategic Planning, Account Management, Team Building, Banking, Sales Presentations, Loans, Contract Negotiation, Marketing Strategy, Cold Calling, Contract Negotiations, Cross Selling, Small Business, Bank Relationship..., Bank Management, Banking Relationships, CRM, Relationship Management, Business Relationship..., Customer Retention, Business Development, Qualifying Prospects, Credit, Business Networking, Treasury Management, Strategic Leadership, Training, Strategic Prospecting, Leadership, Management, Selling, Sales, Budgets, Lead Generation, P&L Management, Financial Services, Portfolio Management, Market Research
Education
Adelphi University 2005 — 2008
B.S., Business Management, 3.79
Gabriel Partners, LLC March 2014 - July 2014
Bank of America November 2012 - October 2013
Bank of America October 2008 - November 2012
Bank of America November 2006 - October 2008
Bank of America Merchant Services March 2005 - November 2006
YRC Freight August 2002 - March 2005
Skills
Mortgage Lending, Credit, Credit Analysis, Loans, Banking, Mortgage Banking, Risk Assessment, Audit, Accounts Management, Loss Mitigation, Underwriting, Collections, Fraud Detection, Operational Risk, Risk Management, Logistics, Hazardous Materials, Strategic Planning, Securities Fraud, Credit Card Fraud, Fraud Claims, Information Security, Computer Security, Auditing
Education
Baldwin Wallace University
Bachelor of Business Administration (BBA), Business Administration and Management, General
Cuyahoga Community College
Associate of Arts (AA), Business Administration, Management and Operations
Brunswick High School
Diploma
Convey Health Solutions March 2015 - Present
Bank of America Merchant Services February 2013 - August 2014
First Data Merchant Services April 2010 - February 2013
First Data Commercial Services July 1999 - April 2010
Skills
Banking, Financial Services, Credit Cards, Relationship Management, Business Analysis, Credit, Risk Management, Financial Analysis, Management, Call Centers, Microsoft Office
Education
ATI Career Training Center-Fort Lauderdale 1996 — 1998
Associate of Arts and Sciences (A.A.S.), Industrial Electronics Technology/Technician, 3.0
Edison Community College
Bank of America Merchant Services July 2013 - Present
Skills
Banking, Risk Management, Project Management, Credit Cards, Process Improvement, Business Analysis, Business Process..., Business Strategy
Education
Clemson University 2004 — 2008
BS, Marketing and Communications
University of Newcastle 2006 — 2006
Study Abroad, International Business
Bank of America Merchant Services October 1997 - Present
Wells Fargo Home Mortgage 2003 - 2008
Fleet Bank 1992 - 1997
Skills
Merchant Banking, Small Business, Revenue & Profit Growth, Loan Origination, Mortgage Lending, Mortgage Banking, Credit, Residential Mortgages, Credit Analysis, Underwriting, Loans, Portfolio Management, Risk Management, Sales, Relationship Management, Management, Credit Cards, Financial Services, Banking
Education
Bryant University 1996 — 1998
Master of Business Administration (MBA), Finance, General
Rhode Island College
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
Geico Insurance August 2014 - Present
Bank of America Merchant Services August 2006 - December 2013
MBNA November 2000 - January 2003
Ross Department Store April 1998 - December 1999
Walt Disney World September 1995 - January 1997
Skills
Merchant Services, Credit Cards, Banking, Sales, Management, Business and Technical..., Credit Card Payment..., Account Manager, Batch Settlement, Reporting & Analysis, Online Banking, Homeowners,Auto and...
Education
Central Insurance School 2014 — 2014
Certified Professional Service Representative 4-40 License, Homeowner, Auto and Commerical Insurance
Broward Community College 2003 — 2013
Business Administration, Business Administration and Management, General
J.P. Taravella High School 1990 — 1994
General Diploma, General
Bank of America Merchant Services June 2015 - Present
CorporateCare Solutions January 2015 - Present
Consultant-Academic Partnerships July 2014 - Present
Bridgepoint Education April 2012 - January 2014
Union Bank October 2010 - February 2012
JPMorgan Chase May 2009 - October 2010
1st Metropolitan Mortgage March 2007 - December 2008
Skills
E-Learning, Higher Education, Staff Development, Leadership Development, Social Media, Microsoft Office, Team Building, Salesforce.com, Marketing, Sales, Account Management, Sales Management, Business Development, Email Marketing, Marketing Strategy, Mortgage Lending, Human Resources, Management, Loans, Training, Leadership, Motivated self-starter, Entrepreneurship, Driving Results, Strategic Planning, Public Speaking
Education
Ashford University 2012 — 2015
Bachelor Degee in Organizational Management, Business
Fairfax High School 1988 — 1990
Merrill Lynch September 2015 - Present
Bank of America Merchant Services June 2011 - September 2015
Bank of America December 2007 - June 2011
Sprint Nextel September 2005 - April 2008
Skills
Credit, Banking, Cold Calling, Merchant Services, Small Business, Sales, Relationship Management, Retail, Mortgage Lending, Loans, Finance, Financial Services, New Business Development, Consumer Lending, Retail Banking, Financial Analysis, Customer Service, B2B, Credit Analysis, Time Management, Portfolio Management, Commercial Banking, Loan Origination, Sales Management, Leadership, Mortgage Banking, Risk Management
Education
Rutgers, The State University of New Jersey - Rutgers Business School 2004 — 2007
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
Brookdale Community College 2001 — 2004
Associate's degree, Business Administration and Management, General
Bank of America Merchant Services 2010 - Present
First Data Corporation 2009 - 2010
Marquis 2006 - 2009
ProfitLogic 2005 - 2006
IIC 2003 - 2005
Orion Consulting 1996 - 2002
Skills
ERP, Strategic Planning, Process Improvement, Business Analysis, Change Management, Cross-functional Team..., Management Consulting, Optimization, Retail, Business Intelligence, Mergers, Solution Selling, Customer Relations, Account Management, Contract Negotiation, Manufacturing, Business Strategy, Supply Chain Management, Business Process..., Sales Management, Operations Management, Business Process, Negotiation, Team Building, New Business Development, Start-ups, Analytics, Problem Solving, SOA, Budgeting, Pricing, Business Transformation, Outsourcing, E-commerce, Team Leadership, Portfolio Management, Merchant Acquiring, Debit Cards, Prepaid Industry, CRM, SaaS, Enterprise Software, Salesforce.com, Mergers & Acquisitions
Education
The University of Chicago - Booth School of Business
Master of Business Administration (M.B.A.)
Binghamton University - School of Management
BS, Management Science
Bank of America Merchant Services August 2014 - Present
AT&T May 2013 - March 2014
Comcast Business Class October 2012 - May 2013
Bank of America Merchant Services April 2012 - October 2012
TransFirst July 2010 - April 2012
Sprint August 2009 - August 2010
Olmsted National Bank October 2008 - August 2009
MeriCap Credit Corporation January 2008 - August 2008
Dave Syverson Truck Center April 2006 - January 2008
CitiFinancial Auto March 2004 - April 2006
Skills
Negotiation, Customer Service, Loans, Account Management, Sales Management, Relationship Development, Client Acquisition, Contract Negotiations, Sales Operations, Customer Satisfaction, Training, Customer Acquisition, Telecommunications, E-commerce, Strategic Planning, New Business Development, Solution Selling, Insurance, Cold Calling, Sales Process, Salesforce.com, Marketing Strategy, Strategic Partnerships, Management, Direct Sales, Selling, Sales Presentations, Process Improvement, Marketing, Credit, Financial Analysis, Business Development, B2B, Recruiting, Contract Negotiation, Sales, Team Leadership, Customer Retention, Coaching, Retail, Selling Skills, Team Building, Forecasting, CRM, Business Planning, Call Center, Employee Training, Leadership, Banking, Lead Generation
Education
Colorado State University 2012 — 2014
Master of Arts (M.A.), Organizational Leadership
Dale Carnegie 1989 — 2012
Ashford University 2008 — 2011
Business Management, Organizational Management
Minnesota Bankers Association 2009 — 2009
Principles of Banking, Commercial Lending & Compliance Training
University of Phoenix 2003 — 2004
Business Management
Bank of America Merchant Services March 2011 - Present
Search Dawgs January 2011 - Present
RSVP Real Estate January 2011 - Present
East West Bank October 2009 - December 2010
Bank of America June 2002 - June 2009
Bank of America June 2001 - June 2002
Bank of America April 2000 - June 2001
US Bank January 1999 - April 2000
Skills
Customer Service, Sales Management, New Business Development, Leadership, Marketing, Negotiation, Real Estate, Finance, Banking, Coaching, Strategic Planning, Credit, Business Development, Project Planning, Operations Management, Loans, Networking, Strategy, Management, Selling, Sales, Investments, Financial Analysis, Contract Negotiation, Time Management, Sourcing, CRM, Team Building, Customer Satisfaction, Executive Management, Recruiting, Small Business, Vendor Management, Analysis, Training, Business Planning, Account Management, Budgets, Cold Calling, Customer Retention, Human Resources, Mergers, Mortgage Lending, Performance Management, Portfolio Management, Process Improvement, Referrals, Relationship Management, Risk Management, Business Visas
Education
Central Washington University 1996 — 1998
BA, Business Management
Edmonds Community College 1994 — 1996
Associate's, Business Management
Rockwell
Bank of America Merchant Services July 2013 - Present
Bank of America Merchant Services March 2011 - June 2013
First Data Merchant Services 2009 - 2010
First Data Merchant Services 2001 - 2010
First Data Merchant Services 1999 - 2001
First Data Merchant Services 1998 - 1999
NaBANCO 1991 - 1998
NaBANCO 1989 - 1991
NaBANCO 1986 - 1989
NaBANCO 1983 - 1986
Skills
Electronic Payments, Payment Card Processing, Debit Cards, Process Improvement, Credit Cards, Payment Systems, Payments, Customer Service, Merchant Services, Cross-functional Team..., Management, Troubleshooting, Technical Documentation, Data Center, Relationship Management, Staff Development, Team Leadership, Vendor Management, Disaster Recovery, Leadership Development, ACH, E-commerce, PCI DSS, Vendor Management Skills, Payment Gateways, Team-oriented, Network Communications, Visio, Customer Support, Encryption and..., Dynamic Currency..., Cards, Integration, Requirements Analysis, Financial Services, Transaction Processing, Acquiring
Education
Palm Beach Community College 2010 — 2010
Business Administration
Broward College
A.A.S., Business Administration
Bank of America Merchant Services September 2015 - Present
Trade NTE March 2015 - September 2015
GE August 2012 - March 2015
Charles Schwab October 2010 - August 2012
Discover Financial Services April 2009 - October 2010
Discover Financial Services March 2009 - May 2010
Discover Financial Services January 2007 - February 2009
Aviatech, LLC April 2005 - December 2006
Gafcon, Inc. 2003 - 2005
International Truck and Engine Corp. 2000 - 2002
Skills
Email Marketing, Online Marketing, SEM, Digital Marketing, Web Analytics, Online Advertising, Direct Marketing, Customer Acquisition, Digital Media, E-commerce, User Experience, Financial Services, Forecasting, marketing technology, Ad Tech, website optimization, Digital Strategy, Marketing Strategy, Display Advertising, Organic Search, Multi-channel Marketing, Campaign Management, Conversion Optimization, Web Project Management, Content Strategy, Strategy, PPC, Lead Generation, Analytics, CRM, Leadership, Integrated Marketing, Affiliate Marketing, Strategic Partnerships, SEO, Business Development
Education
San Diego State University-California State University 2004 — 2006
MBA, Marketing
Bradley University 1999 — 2002
B.A., Advertising
Bank of America Merchant Services September 2014 - May 2015
Bank of America Merchant Sevices 2011 - September 2014
Almost Family, Inc. January 2010 - July 2011
Ajilon 2008 - 2009
Intellectual Property Insurance Services Corp. 2006 - 2008
Swan Financial 2004 - 2006
Enterprise Rent-A-Car 1999 - 2003
Skills
Payroll, Problem Solving, Process Development, Project Portfolio..., Project Planning, Project Implementation, Incentive Programs, Incentive Systems, Incentive Design, Incentive Analysis, Bonus Program Design, Excel, Access, SharePoint, Document Management, Cross-functional..., Business Analysis, Financial Analysis, Project Coordination, Training & Development, Training Skills, Technical Training, Personal Training, Change Management, Inside Sales, Sales Process, Sales Management, Sales Operations, Sales Support, Salesforce.com, Report Generation, Crystal Reports, Strategy Development, Organizational..., Team Management, Team Oriented, Team Coordination, Team Leadership, Live Meeting, Deliverables, Deadline Management, Results Oriented, Time Management, Operational Efficiency, Efficiency Management, Self Driven, Team Motivator, Process Mapping, Business Strategy, Employee Training
Education
Bellarmine University
Bachelor's degree, Business Administration
University of Louisville
Accounting Certificate
Qualcomm April 2011 - Present
Bank of America Merchant Services January 2010 - May 2011
Bank of America January 2008 - December 2009
The Golden 1 Credit Union October 2005 - December 2007
Bank of America September 2001 - December 2005
Skills
Salesforce.com, Project Implementation, Software Project..., System Administration, System Design, Change Leadership, Technical Leadership, Access, Excel, PowerPoint, Word, Microsoft Office, Business Analysis, Business Intelligence, Business Process, Databases, Team Building, Requirements Analysis, Customer Relations, Visio, Cloud Computing, Analytics, Microsoft Excel, Project Management, SaaS
Education
California State University-Sacramento 2002 — 2007
BS, Business Administration
Certified Salesforce.com Developer
Certified Salesforce.com Developer
Certified Salesforce.com Administrator
Certified Salesforce.com Administrator
Bank of America Merchant Services July 2015 - Present
American Mechanical Contractors September 2014 - Present
Independent Reiki Practicioner /Teacher June 2012 - Present
Victoria's Secret April 2013 - May 2014
Charming Charlie May 2012 - April 2013
Bath & Body Works September 2009 - March 2012
Charlotte Russe June 2009 - November 2009
Victoria's Secret March 2003 - September 2009
United States Navy August 1998 - August 2009
Skills
Event Planning, Editing, Store Management, Loss Prevention, Merchandising, Retail, Driving Results, Community Development, Store Operations, Photoshop, Retail Sales, InDesign, Inventory Management, Fashion, Inventory Control, Profit, Recruiting, Customer Service, Apparel, Training, Hiring, Interviews, Succession Planning, Customer Satisfaction, Sales, Leadership, Advertising, Coaching, Management, New Store Openings, Marketing, Operations Management, Customer Experience, CPFR, Time Management, Team Building, Employee Training, Sales Management, New Store Development, POS, Multi-Unit, Associate Development, Merchandise Planning, Visual Merchandising, People Development, Planograms, Trend Analysis
Education
Holistic Massage Training Institute
Massage Therapy/Therapeutic Massage
Bank of America Merchant Services July 2009 - February 2015
First Data Corporation October 2008 - August 2009
Chase Paymentech June 2006 - October 2008
Bank of America 1999 - 2006
Skills
Leadership, Sales Management, Management, Sales Process, Business Development, Relationship Management, Merchant Services, Electronic Payments, Credit Cards, E-commerce, Payment Card Processing, Debit Cards, Payments, Payment Systems, E-payments, ACH, Mobile Payments, Banking, Payment Gateways, Sales, Strategic Partnerships, Gift Cards, Financial Services, Strategic Leadership, Acquiring, Transaction Processing, Cards, Credit, Payment Industry, Executive Management, Cross Selling, Coaching Staff, New Business Development, Strategic Planning, Customer Acquisition, Treasury Management, Customer Retention, Thought Leadership, Loyalty Programs, Salesforce.com, Business Relationship..., Commercial Banking, Treasury Services, Small Business Lending, Loans, Retail Banking, Account Management, Product Management, Cold Calling, Call Centers
Education
Andrews University
Course work toward Master of Divinity (M.Div.)
Southern Adventist University
BA, Communication
University of Tulsa
Juris Doctor (JD) (45 hrs)
HH Fremer Architects Inc June 2014 - Present
Bank of America Merchant Services April 2013 - June 2014
Enterprise Rent-A-Car June 2011 - February 2013
Canisius College January 2011 - May 2011
Canisius College Undergraduate Student Association April 2010 - May 2011
Canisius College August 2007 - May 2011
Skills
Business Development, Operations Management, Strategic Planning, Sales Management, Sales Presentations, Budget Development, Development &..., Brand Development, Negotiation, RFQ Development, Proposal Writing, Social Media Marketing, Public Speaking, Program Management, Microsoft Excel, Sales, Client Relations, Client Counseling, Website Development, Brand Management, CRM, Event Planning, Persuasion
Education
Canisius College 2007 — 2011
B.S., Marketing & Management
St Edward High School College Preparatory 2003 — 2007
Verizon Wireless August 2014 - Present
Bank of America Merchant Services September 2012 - August 2014
Grand Wireless October 2007 - August 2012
Wireless Advocates September 2004 - October 2007
Skills
Credit Cards, Direct Sales, Financial Services, Portfolio Management, Banking, Business Analysis, Relationship Management, Leadership, Wireless, Cold Calling, Sales, Customer Service, Sales Management, Solution Selling, B2B, Sales Operations, Salesforce.com, Telecommunications, Account Management, Customer Retention, Sales Process
Education
California State University San Marcos 2006 — 2012
Bachelor of Arts (BA), Economics
Wells Fargo September 2015 - Present
Bank of America Merchant Services October 2010 - July 2015
Red F August 2007 - October 2010
Accenture January 2006 - August 2007
TIAA-CREF June 1998 - December 2005
John H. Harland/OKRA Marketing April 1995 - May 1998
Skills
Mobile Marketing, Direct Marketing, Integrated Marketing, Digital Marketing, Project Management, Marketing Communications, Analytics, Strategic Planning, Marketing Strategy, Product Marketing, Online Advertising, Product Management, Advertising, Marketing, Direct Mail, Account Management, Email Marketing, Business Strategy, Financial Services, E-commerce
Education
Benedictine University 2006 — 2007
MBA, Marketing Management
Monroe College 1999 — 2002
BA, Computer Information Systems
University of Colorado Colorado Springs 1992 — 1994
N/A, N/A
Hanau American High School 1989 — 1991
Niagara Wheatfield High School 1988 — 1989
Bank of America Merchant Services December 2013 - Present
Payment Systems Corp. December 2012 - March 2013
New York OnBoardTours July 2011 - March 2013
Verizon March 2009 - July 2011
Northeastern University Graduate School of Buisness January 2007 - June 2009
Pine State Mortgage & Wells Fargo Home Mortgage December 2003 - April 2007
Skills
Sales, Mortgage Lending, Public Relations, Loans, Credit, Account Management, New Business Development, Sales Management, Marketing Strategy, Salesforce.com, Marketing, Social Media, Direct Sales, Digital Marketing, Business Development, Team Building, Strategy, Leadership, Management, CRM, Customer Service, Social Media Marketing, Analysis
Education
Northeastern University - Graduate School of Business Administration 2007 — 2009
MBA, Marketing/Marketing Management, General
City University of New York City College 1994 — 1997
B.A,, Sociology
Greater Giving February 2014 - Present
Bank of America Merchant Services August 2014 - July 2015
Kinetix August 2013 - July 2014
Kinetix February 2012 - July 2013
Kinetix July 2010 - February 2012
Independent Contractor May 2008 - September 2010
UVA Medical Center - Division of Hematology-Oncology September 2004 - May 2008
Roanoke College Center for Leadership & Entrpreneurial Innovation June 2007 - July 2007
Bradley Associates, Inc June 2006 - August 2006
Skills
Microsoft Excel, Metrics Reporting, Problem Solving, Data Analysis, Data Reconciliation, Accounts Payable, Collections, Financial Analysis, Outlook, Event Planning, Event Management, PowerPoint, Microsoft Word, Employee Relations, Detail Oriented, Meeting Coordination, Microsoft Office, Theatre, Contract Management, Entertainment, HR Consulting, Multi Tasking, Administrative..., Customer Service, Pivot Tables, Process Improvement, Data Management, Creative Solutions, Travel Management, Visio, Management, Human Resources
Education
Auburn University 2015 — 2016
Accounting Bridge Program
University of Virginia 2004 — 2008
B.A., Drama, Religious Studies
TSYS Acquiring Solutions May 2011 - Present
GSI Commerce January 2010 - May 2011
Humana Inc February 2006 - January 2010
Bank of America Merchant Services 2004 - 2006
NPC 2002 - 2006
AEGON 2000 - 2001
Skills
Excel, Access, SQL Server, Budgeting, Forecasting, Metrics, Data Analysis, SQL, VBA, Twitter, Process Consulting, Spreadsheet Design, Database Development, Relational Databases, Technical Leadership, Financial Analysis, Financial Modeling, Pricing, Business Intelligence, Internal Controls, Microsoft Office, Payments, SharePoint, Credit Cards, Payment Card Processing, Database Design, Essbase, Budgets, Management, Databases, Microsoft Excel, Finance, Business Analysis, Leadership, Process Improvement, Visio, Financial Reporting
Education
Bellarmine University 2000 — 2002
Master, Business Administration
Bellarmine University 1997 — 2002
BA, Accounting
Louisville Male 1993 — 1997
Bank of America Merchant Services 2015 - Present
Sac Auto 2009 - 2014
Bank of America 2007 - 2010
Skills
Customer Service, Management, Leadership, Sales, Banking, Finance, Business Development, Loans, Team Building, Sales Management, Customer Satisfaction, Sales Operations, New Business Development, Coaching, Marketing
Education
CSU Sacramento 2003 — 2009
Bachelor's degree, Criminal Justice/Police Science
AECOM June 2013 - November 2014
The Boston Consulting Group September 2007 - November 2012
Emory Healthcare May 2010 - August 2010
Bank of America Merchant Services June 2006 - November 2007
Bank of America May 2005 - July 2006
Coach August 2003 - June 2005
Skills
Data Entry, Administrative..., Office Management, Microsoft Office, Outlook, Master Scheduling, Events Coordination, Process Scheduler, Administrative..., Customer Service, Leadership, Lotus Notes, Management, Marketing, Microsoft Word, PowerPoint, Project Management, Public Speaking, Social Media, Spreadsheets, Time Management
Education
Clayton State University 2008 — 2012
Bachelor's Degree, Health/Health Care Administration/Management
City University of New York-Hunter College 2005 — 2007
Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing
Bank of America Merchant Services December 2013 - August 2015
Tiffany&Co August 2010 - December 2013
Tianda Pharmaceutical (Zhuhai)Ltd March 2004 - December 2004
Berlin-Chemie AG Beijing Office May 2000 - February 2004
Sanofi-Aventis (China) Inv. Co. Ltd September 1995 - April 2000
Skills
Sales, Customer Service, Marketing, Sales Management, New Business Development, B2B, Sales Operations, Leadership, Account Management, Team Building, Negotiation, Business Development, Retail, Management, Customer Satisfaction, Fashion, Retail Sales, Outside Sales, Pharmaceutical Sales, Jewelry, Top Sales, Strong development new..., Regional Sales Manager, Merchant Services, Team Leadership
Education
Chengdu University of Traditional Chinese Medicine 1992 — 1994
Medical Clinical Sciences/Graduate Medical Studies
Chongqing Medical And Health School
Medical Clinical Sciences/Graduate Medical Studies
Bank of America Merchant Services March 2015 - Present
Kindred Healthcare December 2014 - February 2015
Marsh & McLennan Companies, Inc. March 2014 - December 2014
Restaurant Supply Chain Solutions, LLC - A Yum! Brands Co-op August 2013 - November 2013
National Processing Company (Vantiv) October 2011 - March 2013
LG&E and KU Energy LLC August 2009 - May 2011
Bank of America Merchant Services October 2004 - June 2008
National Processing Company October 1996 - October 2004
National Processing Company April 1995 - October 1996
National Processing Company June 1993 - April 1995
Skills
Mergers, Debit Cards, Payment Card Processing, Credit Cards, Electronic Payments, Financial Analysis, Mergers & Acquisitions, Financial Modeling, Account Reconciliation, Accounting, Auditing, Finance, Process Improvement, Access
Education
Bellarmine University
Bachelor of Arts, Accounting/Computer Science
Bank of America - Enterprise Capital Management October 2013 - Present
Bank of America - Merchant Services March 2011 - September 2013
Mariner - Business Intelligence and Analytics June 2009 - March 2011
Barclays Capital - EquiFirst May 2007 - June 2009
Bank of America - Global Treasury Services March 2005 - May 2007
S1 Corporation September 2003 - March 2005
Presidion Solutions August 2002 - September 2003
GORP.com March 1999 - August 2002
Education
Carnegie Mellon University - Tepper School of Business 2012 — 2015
Master of Science in Computational Finance, MSCF
Pennsylvania State University - University Park 1992 — 1996
Bachelor of Arts (B.A.)
Bank of America Merchant Services January 2014 - Present
AutoNation Direct February 2011 - June 2013
Comcast August 2005 - January 2011
Skills
Sales, Customer Retention, Sales Management, E-commerce, Business Strategy, Consulting, Business Planning, Direct Sales, CRM, Salesforce.com, Sales Operations, Account Management, Customer Service, Cold Calling, Management, Team Building, Customer Satisfaction, Team Leadership, Telecommunications, Solution Selling, Customer Experience, B2B, Sales Presentations, Microsoft Excel, Microsoft Office, Microsoft Word
Education
Central Michigan University
Apple January 2014 - Present
Volt Technical Resources June 2013 - December 2013
Bank of America Merchant Services August 2012 - June 2013
Builders & Tradesmen's Insurance Services, inc. August 2010 - August 2012
Fry's Electronics September 2008 - September 2010
Skills
Fast Learner, Perfect Attendance, Customer Service..., Supervisory Experience, Customer Service, Data Entry, 10 Key, Teamwork, Microsoft Excel, Training, Telephone Skills, Customer Satisfaction, Microsoft Word, Microsoft Office, PowerPoint, Sales, Inventory Management, Time Management, Inventory Control, POS, Bookkeeping, Computer Hardware, Invoicing, Cashiering, People Skills, Retail, Call Centers, Customer Experience, Problem Solving, Leadership, Customer Retention, Windows 7, Employee Training, Sales Management, Access, Risk Management, Project Management, Communication, Spreadsheets, Troubleshooting, Office Administration, Auditing, Administrative..., Strategic Planning, Phone Etiquette, Critical Thinking, Financial Analysis, Retail Sales, Computer Repair, Outlook
Education
Rio Linda Senior High School
High School Diploma
American River College
Associate of Science (A.S.), Economics
California State University-Sacramento
Bachelor of Applied Science (B.A.Sc.), Economics
International Bancard July 2015 - Present
Bank of America Merchant Services October 2014 - June 2015
Comerica Merchant Services January 2000 - June 2014
Skills
Banking, Business Development, Sales, Management, Account Management, New Business Development
Education
Central Michigan University 1976 — 1980
Bachelor of Science in Business Adminstration, Double Major - Finance & Marketing, Cum Laude
Bank of America Merchant Services July 2015 - Present
First Data Corporation April 2004 - July 2015
First Data Corporation April 2004 - May 2014
Nova Information Systems January 2003 - January 2004
MCI October 1998 - November 2001
Skills
Sales, Salesforce.com, Account Management, Cold Calling, Relationship Management, Direct Sales, Sales Process, Selling, CRM, Sales Management, New Business Development, Sales Operations, Lead Generation, Customer Retention, Sales Presentations, B2B
Education
Chattahoochee Technical College
Marketing Management, Business/Commerce
Chattahoochee Technical College
Marketing Management, Business, Management, Marketing, and Related Support Services
Virginia Department of Transportation November 2013 - Present
Virginia Department of Transportation July 2013 - November 2013
BrownGreer Law Firm April 2013 - July 2013
Bank of America Merchant Services February 2012 - April 2012
Virginia Department of Health May 2011 - December 2011
SunTrust Mortgage January 2008 - February 2011
Wachovia Securities Financial Network June 2006 - October 2007
Skills
Analysis, Finance, Management, Call Centers, Access, Accounting, Program Management, Budgets, Loans, Mortgage Lending, Human Resources, Teamwork
Education
Bryant and Stratton College 2011 — 2015
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General, 4.0
Southside Virginia Community College - Keysville, VA 1989 — 1991
Criminal Justice-, Police Science, 3.0
Bank of America Merchant Services January 2012 - Present
Banc of America Merchant Services 2009 - 2012
Bank of America Merchant Services 2007 - 2009
Skills
Sales and Account..., Communication, Credit, Loans, Banking, Commercial Banking, Consumer Lending, Mortgage Lending, Cross Selling, Loan Origination, Retail Banking, Credit Analysis, Commercial Lending, Small Business Lending, Mortgage Banking, Credit Cards, Sales Management, Electronic Payments, Relation Management, Sales Management...
Education
Cal Poly San Luis Obispo 1986 — 1989
Futurestep, A Korn Ferry Company July 2015 - Present
Bank of America Merchant Services June 2014 - April 2015
BlackBerry September 2013 - May 2014
Cisco Systems December 2011 - September 2013
Incepture December 2008 - June 2010
Cisco WebEx June 2007 - October 2008
Kemper Auto and Home May 2001 - June 2007
Motorola April 1999 - May 2001
Skills
Recruiting, Leadership Development, Organizational..., Process Management, Process Improvement, Strategic Sourcing, Training, Sales Process, Strategic Communications, Employee Relations, Human Resources, Management, Leadership, Program Management, Strategy, Interviews, Temporary Placement, Account Management, Hiring, Networking, Deferred Compensation, Sourcing, Sales, Screening
Education
Albion College 1992 — 1996
BA
George Washington University partners with Motorola 1999 — 2000
First Data Corporation December 2012 - Present
Bank of America Merchant Services May 2012 - December 2012
First Data Corporation August 2007 - May 2012
First Data Corporation April 2004 - August 2006
First Data Corporation May 2000 - April 2004
Chris King 1998 - 1999
GT Bicycles 1996 - 1997
Skills
Sales, Payments, Merchant Services, E-commerce, Client Development, Sales Management, Mobile Payments, Business Development, Solution Selling, Sales Operations, Strategic Partnerships, Relationship Management, Negotiation
Education
California State University-Chico 1991 — 1996
Bachelor of Arts (B.A.), History
VHS
Bank of America Merchant Services July 2013 - Present
The Buckle, Inc. July 2011 - July 2013
Greatwide Logistics Services April 2008 - 2011
Countrywide Mortgage Services March 2007 - August 2007
Education
California State Polytechnic University-Pomona 2003 — 2004
Computer Engineering
Northview High School 2000 — 2003
Bluefin Payment Systems January 2014 - Present
Vantiv (formerly Fifth Third Processing Solutions) September 2010 - December 2013
Cynergy Data March 2008 - September 2010
First Data International July 2005 - December 2007
Bank of America Merchant Services September 2003 - July 2005
First Data Corp June 1994 - September 2003
Card Establishment Services June 1990 - June 1994
Citicorp April 1988 - June 1990
Skills
Product Management, E-commerce, Electronic Payments, Payment Card Processing, Mobile Payments, Credit Cards, Debit Cards, Transaction Processing, Business Development, Relationship Management, Payment Gateways, Project Management, EMV, Program Management, Gift Cards, Product Development, POS, Acquiring, Management, Strategy, Strategic Partnerships
Education
Adelphi University
CDM Media September 2014 - June 2015
Bank of America Merchant Services June 2013 - September 2014
Campaign Finance Officers December 2012 - April 2013
BACKBONES December 2012 - March 2013
State Senator Linda Holmes June 2012 - November 2012
National Council of La Raza 2012 - 2012
Fitness Together May 2007 - August 2010
Skills
Bilingual-Spanish, Public Speaking, Public Relations, Social Media Marketing, Sales, Team Leadership, Market Research, Strong Interpersonal..., Microsoft Office..., Time Management, Event Planning, Microsoft Office, Event Management, Fundraising, Photoshop, Marketing, Social Media, Management, Email Marketing, Volunteer Management, Leadership Development, PowerPoint, Microsoft Word, Spanish, Research, Teaching, Sales Management, Recruiting, SPSS, Budgets, Teamwork, Customer Service, Personal Training, Strategic Planning, Social Networking, Media Relations, Marketing Strategy, Team Building, Community Outreach, Facebook, Corporate Communications, Cold Calling, Leadership, Advertising, Sports, Coaching, Strategic Communications, Microsoft Excel, New Business Development, Retail
Education
Aurora University 2011 — 2013
Bachelor of Arts (B.A.), Communication and Media Studies, Senior
Sigue Corporation March 2014 - Present
Bank of America Merchant Services February 2013 - March 2014
Western Union April 2006 - April 2011
Vigo Remittance Corp April 2006 - March 2009
The Answer Group (TAG) May 2005 - April 2006
T-Mobile April 2005 - April 2006
The Answer Group (TAG) November 2004 - May 2005
FedEx August 1986 - July 2003
Kinney Parking Systems August 1984 - August 1986
US Navy May 1978 - May 1984
Skills
Sales, Sales Operations, Computer Hardware, Computer Repair, Computer Science, Computer Maintenance, Computer Software..., Computer Network..., Solid computer skills, Sales Process, Anti Money Laundering, Bank Secrecy Act, USA PATRIOT Act, Money Transfers, Exceeding Quotas, System Administration, Bilingual, Spanish-English, Logistics Management, Logistics Consulting, Personnel Management, Business Development, Management, Training, Call Center, Microsoft Technologies, Mobile Payments, Call Centers, Team Building, Process Improvement, New Business Development, Leadership, Operations Management, Customer Service, Risk Management, Cross-functional Team..., Payments, Vendor Management, Program Management, Financial Services, Credit Cards, Sales Management, Networking, Marketing Strategy, Quality Assurance, Product Development, Time Management, Debit Cards, CRM, Relationship Management
Education
FastTrain of Ft Lauderdale 2003 — 2003
Certified Computer Technician, Information Technology
Columbia Pacific University 1979 — 1982
Bachelor of Information Technology, Computer Science
New Horizons Computer Learning Centers 2012 — 2012
Information Technology
University of Puerto Rico-Bayamon 1977 — 1977
Associate's degree, Industrial Technology/Technician
Humacao Institute of Technology 1975 — 1977
Associate of Science (A.S.), Electrical, Electronic and Communications Engineering Technology/Technician
Wells Fargo Wealth, Brokerage & Retirement July 2015 - Present
Bank of America Merchant Services January 2015 - July 2015
Wells Fargo Wealth Management - Governance March 2014 - December 2014
Wells Fargo Wealth Management - Testing July 2011 - February 2014
Wells Fargo Law Department - Litigation Section October 2008 - July 2011
Wachovia Corporation October 2005 - October 2008
Wachovia Corporation August 2004 - October 2005
Wachovia Bank January 2002 - July 2004
First Union National Bank June 2000 - December 2001
First Union National Bank February 1998 - September 1999
Skills
Banking, Risk Management, Litigation, Litigation Support, Legal Research, Legal Writing, Mortgage Lending, Process Improvement, Regulations, Negotiation, Business Process Mapping, Statistics, Databases, Lean Manufacturing, Compliance Testing, Business Intelligence..., Data Mining, Statistical Data..., Six Sigma, Lean Tools, Relational Data Modeling, UDAAP, Fair Lending, Privacy Compliance, RESPA, TILA, Reg Z, Reg E, Real Estate Financing, Complaint Management, Financial Regulation, Securities, Leadership, Customer Service, Management, Financial Services, Financial Risk, Credit
Education
Charlotte School of Law 2010 — 2014
Juris Doctor (J.D.), Law
Capella University
Bachelor's Degree, Finance
Bank of America Merchant Services November 2009 - Present
Bank of America Merchant Services November 2009 - Present
First Data Corporation 1995 - 2009
Skills
Credit Cards, Banking, Product Management, Electronic Payments, Management, Payments, Relationship Management, Retail Banking, Credit Analysis, Vendor Management, Leadership, Loans, Process Improvement, Call Centers, Sales, Credit, Risk Management, Debit Cards, Payment Card Processing, Financial Services, Executive Management, Merchant Services, Acquiring
Education
Adelphi University 1990 — 1993
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
UPS April 2014 - Present
Trilogy Health Services, LLC October 2014 - January 2015
UPS November 2013 - April 2014
Bank of America Merchant Services March 2013 - October 2013
STCU March 2012 - February 2013
Albertsons May 2009 - October 2012
Skills
Microsoft Excel, Microsoft Word, Outlook, Customer Service, Phone Etiquette, DOS, Customer Oriented, Highly responsible, Time Management, Highly motivated..., Multi Tasking
Education
University of Louisville 2014 — 2016
Communication, General
Central Washington University 2011 — 2012
LuckyBolt May 2015 - Present
Babies by the Sea Birthing Center August 2014 - Present
Certified Nutritionist January 2013 - Present
Fresh Healthy Vending March 2014 - May 2015
Arcana Clothing January 2010 - December 2012
Bank of America Merchant Services May 2010 - September 2011
First Data Corporation September 2004 - January 2008
Lilla Momtahen October 2002 - September 2004
Kids' Turn January 2002 - September 2004
Boston University August 2001 - September 2002
Skills
Writing, Microsoft Office, Word, Outlook, Research, Problem Solving, Mentoring, Microsoft Word, Nutrition, Public Speaking, Event Planning, Long-term Customer..., Small Business, Leadership, Sales, Social Media, Management, Wellness, Strategic Planning, Marketing, New Business Development, Marketing Strategy
Education
Natural Healing Institute 2011 — 2013
Certified Nutritionist, Clinical Nutrition/Nutritionist
Boston University 2000 — 2002
Masters, Human Development/Counseling
Loyola Marymount University
BA, Psychology
Bank of America Merchant Services January 2009 - Present
First Data Commercial Services March 2006 - January 2009
Blackhawk Network January 2004 - December 2005
Skills
Relationship Management, Banking, Credit, Credit Cards, Financial Services, Portfolio Management, Payments, Loans, Sales, Commercial Banking, Account Management, Merchant Services
Education
California State University-Hayward - School of Business and Economics 1981 — 1986
Bachelor of Science (BS), Business Administration/Marketing
Marina High School 1978 — 1981
Bank of America Merchant Services November 2014 - Present
PURE Energies February 2013 - December 2013
YP July 2007 - February 2013
AT&T October 1998 - July 2007
Skills
Online Advertising, Strategy, SEO, Training, Sales Management, SEM, Management, PPC, Business Development, B2B, Google Analytics, Advertising, Coaching, New Business Development, Team Leadership, Account Management, Social Media, CRM, Social Media Marketing, Social Networking, Online Lead Generation, Digital Strategy, Digital Marketing, Digital Media, Mobile Marketing, Mobile Advertising, Local Search, Online Marketing, Customer Satisfaction, Telecommunications, Solar Energy, Managerial Finance, Financial Analysis, Team Leadership &..., Online Marketing..., Search Advertising, Facebook, Web Analytics, Sales Funnel..., Revenue, DoubleClick, Consultative Sales..., Consultative Sales..., Team Building, Leading Development..., Senior-Level Sales..., Multi-Channel..., B2B & B2C..., Lead Generation
Education
Golden Gate University 2005 — 2007
MS, Systems and Network Management (2007)
Golden Gate University 2005 — 2007
MBA, Business Administration (2007)
University of Phoenix 2001 — 2004
BS, Information Technology (2004)
University of the Gambia
Bank of America Merchant Services September 2014 - Present
Apple September 2011 - September 2014
Bay State Physical Therapy May 2013 - August 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, Strategic Planning, Budgets, Negotiation
Education
Boston College 2010 — 2014
Bachelor of Science (B.S.), Psychology
Bank of America Merchant Services January 2015 - Present
KGS (Kforce Government Solutions) September 2014 - December 2014
US Army June 2013 - June 2014
US Army December 2012 - June 2013
US Army October 2011 - December 2012
US Army August 2007 - July 2011
Skills
Military Experience, Security Clearance, Command, Army, Military Operations, Operational Planning, DoD, Training, Military Training, Team Leadership, Policy, Human Resources, Logistics, Military, Force Protection, Weapons, Military Logistics, Afghanistan, Organizational..., NATO, Readiness, Active DoD Secret..., Budgets, Federal Government, Government, Risk Assessment, Combat, Leadership Development, Security Management, Crisis Management, Personnel Supervision, Leadership, Program Management, Logistics Management, Personnel Management, Equal Opportunities, Hazardous Materials, Training Management, Briefing, Active Top Secret..., Strategic Leadership, Healthcare, Command, Data Analysis, Performance Management, Operations Management, Administration, Contract Management, Project Planning, Logistic Support
Education
Ashworth College 2013 — 2017
Master of Business Administration (M.B.A.), Business Administration and Management, General
Northern Virginia Community College 2014 — 2014
Project Management Professional Exam Prep Course
Ashworth College 2011 — 2013
Bachelor's Degree, Business Administration and Management, General
Ashworth University 2010 — 2010
Associate's degree, Human Resources Management/Personnel Administration, General
Ashworth University 2007 — 2009
Associate's degree, Health/Health Care Administration/Management
LifeWork Search October 2012 - Present
Bank of America Merchant Services 2011 - 2012
Fifth Third Bank November 2008 - December 2009
American Express February 2002 - May 2007
ExecuTrain October 2000 - February 2002
U.S. Cellular September 1993 - October 2000
Skills
Payments, Sales, Finance, Banking, Networking, Sourcing, Recruiting, Financial Services, Merchant Services, Credit, Business Intelligence, Credit Cards, Analysis, Customer Satisfaction, Cards, Relationship Management
Education
Bauder College
Merchandising
University of Wisconsin-Whitewater
Business Administration
Henrico Police Foundation, Citizens of Greater Richmond against Gun Violence April 2011 - Present
Greater South Port Business Association January 2010 - Present
Henrico Business Leaders, January 2010 - Present
Bank of America Merchant Services 2010 - Present
Court Appointed Special Advocates (CASA) September 2007 - Present
Rotary June 2007 - Present
North Amercan Bank Card April 2010 - August 2010
North American Bank Card April 2010 - August 2010
SunTrust Merchant Servcies November 1997 - October 2008
first data 1995 - September 2008
Skills
New Business Development, Sales Management, Relationship Management, Sales, Customer Service, Salesforce.com, Marketing, Account Management, Business Development, Banking, Direct Sales, Cold Calling, B2B, Negotiation, Sales Presentations, Getting to Yes, Waste Management, Computer Recycling, E-Waste, Green Purchasing, Sales Operations, Strategic Planning, Marketing Strategy, Selling, Business Strategy, Social Media Marketing, Sales Process, Leadership, Retail, Customer Satisfaction, Team Building, Contract Negotiation, Team Leadership, Coaching, Strategic Partnerships, Management, Customer Retention, Networking, Marketing Communications, Business Networking, Business Process..., Small Business, Training, Start-ups, Business Planning, CRM, Strategy, Recruiting, Executive Management, Leadership Development
Education
Broome Community College
Bank of America Merchant Services March 2015 - Present
Cars.com July 2013 - February 2015
Staples Business Advantage September 2012 - July 2013
MDT Personnel February 2012 - September 2012
Hearst June 2001 - July 2011
Equifax December 1998 - June 2001
Skills
Account Management, Advertising, B2B, Business Development, Cold Calling, Credit, Google Adwords, Marketing, New Business Development, Recruiting, SEO, Sales, Sales Management, Sales Process, Salesforce.com, Training, Selling
Education
Canisius College
Bank of America Merchant Services November 1998 - Present
BankOne June 1997 - June 1998
North Scottsdale Ob/Gyn June 1988 - 1998
Skills
Merchant Services
Education
Plattsburgh Community College 1976 — 1977
AAS, Criminology
Arizona State University
Business
Bank of America Merchant Services March 2013 - Present
US Bank November 2005 - February 2013
LSB 2006 - 2008
Wells Fargo Bank May 2002 - October 2005
Wells Fargo Bank May 2002 - August 2004
Skills
Credit Cards, Merchant Services, Credit, Payment Card Processing, Business Development, E-commerce, Banking, Retail, Relationship Management, Sales Process, Sales Management, Payments, Portfolio Management, Customer Retention, Sales, Commercial Banking
Education
California Polytechnic State University-San Luis Obispo 1997 — 2001
Bio Resource and Agricultural Engineering
Calaveras High
Bank of America Merchant Services June 2009 - Present
Bank of America 2001 - Present
NPC 2001 - 2005
NOVA 1991 - 2001
NOVA Information Systems 1992 - 2000
Skills
Credit Cards, Banking, Debit Cards, Sales, Electronic Payments, Payment Card Processing, Sales Management, Payments, Relationship Management, Leadership, Merchant Services, Loans, Payment Systems, New Business Development, Financial Services, Mobile Payments, Acquiring, Credit, PCI DSS, Vendor Management, ACH, Executive Management, E-payments, Payment Gateways, Cards, Payment Industry, Transaction Processing
Education
Cedar Crest College 1969 — 1973
Bank of America Merchant Services January 2008 - Present
CIT Finance Investment Bank May 2001 - September 2007
Education
California State University-San Marcos - College of Business Administration 1998 — 2000
Bank of America December 2010 - Present
Bank of America July 2009 - December 2010
Bank of America February 2006 - June 2009
Winthrop University August 2007 - December 2007
Bank of America Merchant Services March 2004 - February 2006
Fleet Bank October 2000 - February 2004
Kessler Financial Services April 1999 - September 2000
Wells Fargo March 1998 - March 1999
Household Credit Services November 1994 - February 1998
Skills
Merchant Services, Financial Risk..., Credit Cards, Banking, Relationship Management, Payments, Electronic Payments, Debit Cards, Financial Analysis, Treasury Services, Product Management, Retail Banking, Strategic Planning, Analytics, Business Development, Credit, Business Strategy, Risk Management, Finance, Leadership, Management
Education
Babson College - Franklin W. Olin Graduate School of Business
MBA, Summa Cum Laude
Society of Management Accountants of Canada 1991 — 1994
CPA, CMA, Certified Management Accountant
Wilfrid Laurier University 1987 — 1991
BBA, Business Administration
Bank of America Merchant Services April 2010 - Present
Bank of America 2009 - 2011
First Data Corporation July 2000 - December 2007
Skills
Electronic Payments, Customer Retention, Troubleshooting, Management, Credit Cards, Payments, CRM, Banking, Account Management, Payment Card Processing, Relationship Management, Merchant Services, Payment Systems, Debit Cards, Cards, Portfolio Management, Mobile Payments, Financial Services, Acquiring, Strategic Partnerships, Vendor Management, Call Centers
Education
University of Florida 1983 — 1993
Broward College
FirstMerit Bank July 2015 - Present
Bank of America Merchant Services November 2014 - July 2015
Self Employed February 2013 - October 2014
DLZ Corporation May 1999 - January 2014
Skills
Research, Microsoft Office, Proposal Writing, Strategic Planning, Budgets, Legal Writing, Marketing, Negotiation, Event Management, Contract Negotiation, Marketing Strategy, Microsoft Excel, Leadership, Process Improvement, Project Management, Training, Analysis
Education
The University of Akron 2006 — 2010
Doctor of Law (JD), Law, 3.15/4.0
Baldwin Wallace University 1994 — 1999
Bachelor of Science (BS), Biology, 3.45/4.0 graduated cum laude
Umpqua Bank January 2015 - Present
Elavon, Inc. November 2005 - January 2015
Bank of America Merchant Services September 2002 - November 2005
Merchant e-Solutions August 2001 - September 2002
Bank of America Merchant Services June 1997 - August 2001
First USA Paymentech September 1995 - June 1997
J.L McKay Corporation January 1993 - August 1995
Skills
Merchant Services, Business Development, Electronic Payments, Payment Systems, Account Management, Negotiation, New Business Development, Merchant Card Processing, Sales, Credit, Strategic Planning, Sales Process, Customer Service, Payments, Mobile Payments, Relationship Management, Solution Selling
Education
Adams State College 1991 — 1992
American River College 1988 — 1991
Bank of America Merchant Services April 2011 - Present
First Data February 2007 - December 2010
First Data July 2003 - February 2007
First Data April 2002 - July 2003
Education
Frostburg State University
Masters (MBA), Business Administration
Clarion University of Pennsylvania
Bachelors of Science (BS), Communication
Bank of America Merchant Services October 2011 - Present
First Data Corporation 2009 - 2011
American Express Publishing 2008 - 2008
American Express 1985 - 2004
Skills
CRM, Credit Cards, Business Development, Selling, Relationship Management, Marketing, Negotiation, Strategic Partnerships, Financial Services, Sales, Customer Acquisition, Program Management, Strategy, Payments
Education
Boston University 1981 — 1985
BA, International Economics
Bank of America Merchant Services July 2015 - Present
AirSide Door Systems, LLC June 2014 - July 2015
Trident Building Systems,Inc. September 2013 - July 2015
BP Sales & Marketing Consultants, Inc. October 2012 - September 2013
Catalano's Construction, Inc January 1999 - January 2013
Skills
Management, Contract Negotiation, Contract Management, Sales, Marketing, Negotiation, Budgets, Account Management, Procurement, Leadership, Team Building, Customer Service, Strategic Planning, Sales Operations, Business Planning, Office Administration, Business Development, New Business Development, B2B, Social Media Marketing, Risk Management, Business Strategy, Sales Presentations, Customer Retention, Friendly Personality, Endorsements, Volunteering, LinkedIn, Sales Management, Financial Reporting, Financial Accounting, Long-term Customer..., Operations Management, Marketing Strategy, Public Relations
Education
Boston University 2002 — 2004
MA, Psychology, Cum Laude Graduate
University of Southern Maine 2001 — 2004
Bachelor's of Science, Psychology, Cum Laude Graduate
John B. Sanfilippo & Son, Inc. October 2013 - Present
Kellogg Company May 2012 - October 2013
Bank of America Merchant Services October 2009 - June 2011
First Data Merchant Services September 2008 - September 2009
Wells Fargo Bank April 2006 - September 2008
Wells Fargo Bank June 2004 - April 2006
Skills
CRM, Sales Operations, Management, B2B, Sales Management, Finance, Banking, Retail
Education
Arizona State University 1999 — 2003
Bachelors
DePaul University - Charles H. Kellstadt Graduate School of Business
Master of Business Administration (MBA)
Fenwick High School
Bank of America Merchant Services August 2015 - Present
Recondo January 2014 - Present
EPBS Intermedix April 2010 - July 2013
McKesson Provider Technologies May 2005 - December 2009
Halifax Corporation April 2001 - January 2003
Ajilon June 1998 - February 2001
APACHE Medical Systems April 1996 - June 1998
Electronic Data Systems January 1984 - April 1996
Skills
Healthcare Information..., Medical Billing, Enterprise Software, Healthcare, Selling, Practice Management, Hospitals, Revenue Cycle Management, Business Development, Strategic Planning, Management, Physicians, Solution Selling, Sales, New Business Development, Revenue Cycle, Account Management, Business Intelligence, Lead Generation
Education
Catonsville Community College 1979 — 1980
Business
ProfitStars March 2015 - Present
NPC, A VANTIV Company January 2007 - April 2014
BA Merchant Services (formerly NPC) 2003 - 2007
Bank of America 2001 - 2007
Bank of America Merchant Services 2000 - 2007
Skills
DTS, T-SQL, SSIS, SSRS, SQL Server, Database Design, SQL Server 2000-2008, SQL, Microsoft SQL Server, Data Warehousing, Access, Databases, SDLC, .NET, Disaster Recovery, Visio, Oracle, Quality Assurance, SharePoint, PL/SQL, Business Intelligence, Requirements Analysis, Unix, Enterprise Architecture, COBOL, Business Analysis, Agile Methodologies
Education
Bellarmine University 1967 — 1974
BA, Natural Sciences - Chemistry
Loyola College in Maryland 1966 — 1967
single semester, Liberal Arts courses
Bank of America Merchant Services December 2011 - Present
Bank of America February 2009 - December 2011
Advantage Rent A Car May 2000 - August 2008
Ugly Duckling (Drive Time Car Sales) June 1996 - June 2000
Dillard's Department Store 1999 - 2000
Skills
Account Management, Customer Satisfaction, Negotiation, Customer Service, Sales Management, Team Building, Customer Retention, Sales, Real Estate
Education
Mesa Community College 1995 — 1996
General Studies
Central Arizona College 1994 — 1995
General Studies
Virtual Services LLC June 2014 - Present
Bank of America Merchant Services October 2013 - June 2014
New Cumberland Army Depot November 2012 - October 2013
PhotoThis, Inc. April 2011 - November 2012
Summit Health July 2010 - April 2011
International Marketing, Inc. September 1997 - June 2010
Skills
ASP.NET, SQL, Database Design, C#, Databases, Visual Studio, Visio, Software Development, Visual Basic, Microsoft SQL Server, VB.NET, T-SQL, Business Analysis, Disaster Recovery, Systems Analysis, Operating Systems, ERP, CSS, HTML
Education
Trinity College 2007 — 2010
Doctor of Naturopathic Medicine, Naturopathy, 3.92
American Sentinel University, Denver 2003 — 2006
MBA, Business Administration, Management and Operations
American College 2000 — 2003
MSc, Computer Science, 3.45
American College 1989 — 1992
BSc, Computer Science, 3.59
Learnwise LLC March 2015 - Present
Bank of America Merchant Services June 2014 - February 2015
Southern New Hampshire University 2015 - 2015
McGraw-Hill Education 2014 - 2015
LearnWise 2013 - 2015
Corinthian Colleges, Inc. February 2010 - July 2014
Skills
Talent Management, E-Learning, Customer Service, Management, Program Management, Employee Training, Adult Education, Teaching, Curriculum Design, Training, Learning Management..., ADDIE, Instructional Design, Staff Development, Educational Technology, Distance Learning, Curriculum Development, Blended Learning, Leadership Development, Editing, Coaching, Higher Education
Education
University of Southern California 1989 — 1993
MA, Critical Studies
California State University-Fullerton
Bachelor of Arts (BA), Communication and Media Studies
Renaissance Associates Merchant Services June 2008 - Present
Heartland Payment Systems May 2006 - June 2008
Bank of America Merchant Services November 1995 - January 2006
Skills
Credit, Credit Cards, New Business Development, Sales Management, Contract Negotiation, Account Management, Business Development, Team Building, Strategic Planning, Negotiation, Marketing, Financial Analysis, Sales, Marketing Strategy, Budgets, Customer Service, Project Management, B2B, Retail, Competitive Analysis, Selling
Education
Baruch College, City University of New York (CUNY) 1974 — 1977
B.B.A., Marketing Management
HR & Employee Development Consultant 2011 - Present
HRU Technical Resources 2011 - 2013
General Dynamics Corporation 2011 - 2012
Wayne State University 2011 - 2011
Thomson Telecom 2006 - 2010
Securitas Security Services USA, Inc. 2005 - 2006
Bank of America Merchant Services 1999 - 2005
Comerica Bank 1995 - 1999
Skills
Employee Relations, Program Management, Labor Relations, Continuous Improvement, Succession Planning, Employee Training, Onboarding, Performance Management, Deferred Compensation, Recruiting, Employee Engagement, Employment Law, Personnel Management, HRIS, Organizational..., Leadership Development, HR Policies, Coaching, Benefits Administration, Process Improvement, Talent Management, Team Leadership, Training, Leadership, FMLA, Human Resources, Team Building, HR Consulting, Workers Compensation, EEOC, FLSA, Job Descriptions, Employee Surveys, Employee Stock Options, Employee Handbooks, Employee Recognition, Social Media, Executive Compensation, Policy Development, Policy & Procedure..., Conflict Management, Wage & Salary..., Employee Retention, Job Evaluation, Job Analysis, Company Newsletters, Editor-in-Chief, Compliance, Corrective Actions, Investigations
Education
Central Michigan University 2002 — 2006
Master of Science, Human Resources Administration
University of Detroit Mercy 1992 — 1996
Bachelor of Arts, Social Sciences
Union Bank & Trust February 2015 - Present
Fidelity National Information Services December 2012 - June 2013
Bank of America Merchant Services May 2010 - November 2012
Fifth Third Bank 2008 - 2009
RBC Group 2006 - 2007
Bank of America 1995 - 2006
Bank of America 2001 - 2005
Bank of America 1999 - 2001
Bank of America 1997 - 1999
Bank of America 1995 - 1997
Skills
Relationship Management, Financial Analysis, Contract Negotiation, Pricing Strategy, Business Development, Client Retention, Salesforce.com, Employee & Student..., Interchange Management, Developing Key..., Consultative Selling..., Marketing to Community..., Business Banking, Credit Card Transaction..., Treasury Management, Credit Cards, Retail Banking, Loans, Credit, Portfolio Management, Commercial Banking, Payments, Financial Services, Banking, Leadership
Education
Western Carolina University
Bachelor's Degree, Business Administration and Management, General
Hargrave Military Academy 1980 — 1982
High School, College Preparatory
Brevard College
Brevard College
Bank of America Merchant Services January 2005 - Present
WACHOVIA MERCHANT SERVICES January 2002 - December 2004
CHASE MERCHANT SERVICES January 2000 - December 2003
PNC Bank January 1995 - December 1999
Education
Bloomfield College 1981 — 1983
BUSINESS ADMINISTRATION
Kiowa Investments June 1999 - Present
Bank of America Merchant Services November 2011 - November 2012
Bank of America July 2007 - November 2011
Skills
Mortgage Lending, Loans, Banking, Mortgage Banking, Loan Origination, FHA, Residential Mortgages, Credit Analysis, Strategic Planning, Commercial Lending, VA loans, Team Building, New Business Development, Account Management, Credit, FHA financing, Underwriting, Financial Analysis, Real Estate, Investment Properties, Merchant Services, Real Estate Financing
Education
California State University-Northridge
Bachelor of Science (BS), Finance
Bank of America Merchant Services May 2009 - Present
First Data Corporation August 1996 - June 2009
Education
Auburn University
BS, Accounting
Apriva August 2014 - Present
Wells Fargo Merchant Services 2013 - August 2014
TSYS Acquiring Solutions September 2011 - August 2012
Bank of America Merchant Services 2006 - 2009
Harland Clarke 2001 - 2005
Skills
Account Management, Relationship Management, Business Development, Sales Operations, Sales, Selling, Brand Management, B2B, Customer Retention, Strategy, Leadership, Marketing Strategy, Lead Generation, Strategic Partnerships, New Business Development, Vendor Management, Sales Process, Project Management
Education
Arizona State University 1975 — 1979
Bachelor of Science (BS), Human Development and Family Studies, General
Bank of America Merchant Services January 2007 - Present
Education
Cabrillo College
Business
Bank of America Merchant Services May 2014 - Present
Clean Cut Landscape Management June 2005 - May 2014
Skills
Customer Service, Team Building, Leadership, Marketing, Systems Analysis, Contract Management, Sales Management, Budgets, New Business Development, Management, Contract Negotiation, Project Management, Public Speaking, Microsoft Office, Process Improvement, Sales, Business Development
Education
Arizona State University
B.A., Asian Languages- Japanese; BiochemistryHistory;
Bank of America Merchant Services August 2010 - Present
First Data Merchant Services June 2007 - April 2009
Education
Broward Community College 2009 — 2012
Vantiv January 2014 - July 2014
Copolymer, LLC July 2013 - August 2013
Oppenheimer & Co. Inc. January 2013 - January 2013
La Casa, LLC November 2012 - December 2012
Bank of America Merchant Services May 2012 - August 2012
KGK Gardening and Design May 2011 - August 2012
Inspire Green Inc. September 2010 - December 2010
Skills
Microsoft Excel, PowerPoint, Microsoft Office, Microsoft Word, Access, Public Speaking, Direct Sales, Quantitative Research, Entrepreneurial, Strong Work Ethic, Social Media
Education
Miami University 2011 — 2014
Bachelor of Arts (BA), Communication (Organizational Management)
Richmond, The American International University in London 2013 — 2013
Study Abroad
Bryant University 2010 — 2010
Western Reserve Academy (Preparatory High School) 2007 — 2010
Bank of America 2011 - Present
Bank of America Merchant Services February 2011 - August 2013
Skills
Mortgage Lending, Loans, Credit, Mortgage Banking, FHA, Refinance, Banking, Loan Origination, Residential Mortgages, Credit Analysis, Financial Analysis, VA loans
Education
California State University-Sacramento 1996 — 2000
Guru Payments LLC. June 2014 - Present
Bank of America Merchant Services July 2012 - June 2014
Skills
Microsoft Office, Management, Microsoft Excel, Research, PowerPoint, Consultative Sales..., Leadership, Training, Relationship Managament, Fully Bilingual Spanish, National & Global Sales, Microsoft Word, Sales, Process Improvement, Windows, Business Development, Executive Management
Education
Azusa Pacific University 1995 — 1999
Bachelor of Science (BS), Business Administration and Marketing, Spanish Minor
Bank of America Merchant Services March 2012 - Present
Skills
Direct Sales, Credit Cards, Credit, Banking, Customer Acquisition, Payments, Relationship Management, Sales
Education
Barry University
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
US Army May 2009 - Present
Bank of America Merchant Services 2006 - 2013
Simpson and Simpson January 2004 - January 2006
Skills
Customer Service, Sales, Banking, Credit, Finance, Leadership, Financial Analysis, Communication, Process Improvement, Critical Thinking
Education
Argosy University Los Angeles 2013 — 2015
Master of Arts (MA), Marriage and Family Therapy/Counseling
California State University-Los Angeles 2006 — 2006
Bachelor of Science (BS), Criminal Justice/Law Enforcement Administration
First Data Corporation January 2012 - March 2015
First Data Corporation January 2012 - March 2015
Bank of America Merchant Services January 1999 - January 2012
Ryerson Polytechnic University January 1999 - January 1999
Infotech Business Centre Inc January 1998 - January 1999
Bank of Montreal – Account Management Centre January 1995 - January 1998
First Women’s Credit Corporation January 1993 - January 1995
RJ Holdings, Inc January 1990 - January 1993
Rex I. Palacios, CPA January 1989 - January 1990
Custom Applied Software House January 1987 - January 1989
Skills
Software Development, Testing
Education
A.M.A. Computer College 1983 — 1987
B.S. Computer Science
AMA University 1983 — 1987
Bachelor of Science (B.S.), Computer Science