Experience
Evonik Degussa  January 2011 - Present
TEKsystems Global Services, llc  February 2008 - January 2011
TEKsystems  April 2004 - February 2008
Bell Tech.logix   September 1993 - October 2001

Skills
Troubleshooting, Active Directory, Servers, Technical Support, Software Documentation, Disaster Recovery, SharePoint, Windows XP, Powershell, uBuntu, Linux, Windows 7, Validation

Education
Ivy Tech Community College   1987 — 1989
AA, Applied Science

Experience
B2B Solutions  January 2010 - Present
Bell Techlogix  December 2005 - January 2010
Tech Knowledge, Inc.   January 1999 - November 2005
Tandy Business Products   October 1989 - October 1997

Skills
Business Analysis, IT Service Management, Project Management, Information Technology, Business Intelligence, Cloud Computing, Managed Services, Database Admin, Vendor Management, Account Management, Solution Selling, SharePoint, Data Center, IT Management, Technical Communication, Customer Satisfaction, Process Improvement, IT Strategy, Management, Strategic Planning, SaaS, Procurement, Program Management, Sales, Security, Strategy, Leadership, Business Development, Professional Services, Team Leadership, Business Process..., Salesforce.com, New Business Development, Disaster Recovery, CRM, Business Strategy, Requirements Analysis, Enterprise Software, Outsourcing, Consulting, PMP, Sales Process, Business Process, Software Project..., Integration, Data Warehousing, Software Documentation, ITIL, Strategic Partnerships, Pre-sales

Education
VCU   1990 — 1991

East Carolina University   1981 — 1985
English and History

St. Margaret's School

Experience
Salesforce  February 2015 - Present
Salesforce Marketing Cloud  August 2009 - Present
ExactTarget  November 2006 - July 2009
Qualstaff   September 2005 - January 2006
RiverPoint  March 2005 - August 2005
Sprint  June 2004 - March 2005
Valor Telecom  June 2003 - January 2004
Bell Tech.Logix   September 2001 - May 2003
Delta Upsilon International Fraternity  April 1999 - June 2001
Delta Upsilon International Fraternity  April 1999 - March 2000

Skills
Deliverability, ExactTarget.com, Troubleshooting, Email Marketing, Salesforce.com, Technical Support, Leadership, SaaS, TCP/IP, DNS, HTML, Analysis, Program Management, Software Documentation, SharePoint, E-commerce, Telecommunications, Networking, Training, Strategy, Quality Assurance, Call Centers, Team Management, Management, CRM, Lead Generation, Account Management, Social Media Marketing

Education
University of Northern Colorado   1991 — 1996
BA, Psychology, Sociology, Music Education

Thomas Jefferson High School   1987 — 1991

Experience
Bell Tech.logix   September 2011 - Present
Bell Techlogix, Inc.   June 2009 - 2011
Bell Techlogix, Inc.   2009 - 2010
Bell Techlogix, Inc.   October 2006 - 2009

Skills
Team Leadership, BMC Remedy, Process Improvement, Microsoft Office, Outlook, System Administration, Microsoft Excel, Vendor Management, Account Management, Procurement, IT Asset Management, Oracle SQL Developer, Systems Analysis, Team Building, Service Delivery, Leadership, Integration, Management, Access, CRM, Data Center, Call Centers, Visio, Project Management, ITIL, Information Technology, Disaster Recovery, Software Documentation

Education
Strayer University (VA)   2012 — 2015
Master of Science (M.S.), Enterprise Resource Planning

Strayer University (VA)   2006 — 2010
Bachelor's degree, Computer and information Sciences with a concentration in Database Development

Experience
Apple  March 2014 - Present
Apple  May 2013 - March 2014
Tennessee State Guard  August 2012 - December 2013
Corizon Health  November 2012 - February 2013
Windsor Health Plan  December 2011 - November 2012
Bell Techlogix  November 2011 - December 2011
Kelly IT Services  September 2011 - November 2011
Kelly IT Services  June 2011 - August 2011
Unisys Technical Services  November 2010 - June 2011
PCS of Sparta   September 2006 - January 2011

Skills
Troubleshooting, Technical Support, Computer Hardware, Hardware, Help Desk Support, System Deployment, Laptops, Windows 7, Leadership, Networking, XP, Management, Operating Systems, Microsoft Office, Software Documentation, Microsoft Certified..., Software Installation, Windows, VPN, Process Improvement, A+ Certified, Dell Computers, Microsoft Exchange, Testing, Call Center, Disaster Recovery, Microsoft Excel, Printers, Windows Vista, SharePoint, Sales, Outlook, Wireless Networking, Visio, Network Security, DHCP, Coaching, Lotus Notes, Technical Writing, Customer Satisfaction, Remote Desktop, Routers, Computer Repair, Desktop Computers, Problem Solving, BMC Remedy, OS X, Business Analysis, Excel, Apple CPU Support

Education
North Tennessee Bible Institute and Seminary
Bachelor of Arts (B.A.), Business Management (Concentration In Computer Sciences), 3.9

Nashville State Technical Institute   1991 — 1994
Electronics Engineering Technology

Tennessee Technological University   1988 — 1990
IET, Industrial Engineering

White County High School   1983 — 1987
High School Diploma, General

Experience
Thinking CAP Technologies   September 2007 - Present
St Johns Church Foundation   December 2013 - Present
Metro Richmond Crime Stoppers   2009 - Present
Greater Richmond Tourism Association   2000 - Present
Eperitus   2007 - 2008
Nortec Communications  July 2006 - September 2007
Bell Tech.logix   2004 - 2007
Emergent Online   2003 - 2006
The Renfro Group   1999 - 1999
Sycom   1997 - 1998

Skills
Disaster Recovery, Virtualization, Integration, Cloud Computing, Managed Services, Data Center, SaaS, VMware, Unified Communications, VoIP, Solution Selling, Security, Cisco Technologies, Network Security, Salesforce.com, Networking, Enterprise Software, Consulting, Account Management, Microsoft Technologies, Technology Training, SPIN Sales Training, Sales Rep Training, Sales Management, Public Speaking, Teaching, History, Vendor Management, Information Technology, SharePoint, IT Management, Project Management, ITIL, Servers, Professional Services, IT Service Management, Sales, CRM, Business Continuity, Citrix, Management, Training, Storage, Business Development, Selling, Sales Process, Leadership, HP, Start-ups, Direct Sales

Education
J. Sargeant Reynolds
Business and Data Processing

University of Maryland University College
Business

Experience
State of Indiana  September 2003 - Present
VMware User Group  August 2011 - Present
SCB Computer Technology  November 2001 - August 2003
Bell Tech.logix   July 2001 - November 2001
Eli Lilly and Company  June 2000 - May 2001

Skills
System Administration, VMware, Active Directory, Windows Server, Servers, Troubleshooting, Windows, Powershell, VBScript, Data Center..., VMware Infrastructure, Cisco UCS, vCenter Server, PowerCLI, Virtualization, vSphere, VMware ESXi, VMware ESX, Infrastructure, Data Center, Network Security, SAN, Microsoft Technologies, Disaster Recovery, Scripting, DNS, DHCP, Cisco Technologies, Networking, Hyper-V, Microsoft Exchange, Storage Area Networks, IIS

Education
Indiana University-Purdue University at Indianapolis   2005 — 2010
BS, Computer Information Technology

Ivy Tech State College   2001 — 2003
AAS, Computer Information Systems

Experience
Sykes  January 2010 - Present
ICT Group  January 2006 - February 2009
ICT Group, Inc. (Acquired by Sykes, Inc.)   January 2006 - January 2008
Bell Tech.logix   January 2005 - January 2006
CONDOR TECHNOLOGY SOLUTIONS (formerly CHMC, INC   January 1985 - January 2004

Skills
Forecasting, Customer Service, Sales, Project Management, Account Management, Business Development, Direct Sales, Business Planning, Change Management, Contract Negotiation, Strategy, Leadership, Team Building, CRM, Product Management, Management, Strategic Planning, Sales Management, Team Leadership, Sales Operations, Competitive Analysis, Call Centers, Lead Generation, Salesforce.com, Outsourcing, Program Management, B2B, P&L Management, Marketing Strategy, Recruiting, Operations Management, Marketing, Budgets, Vendor Management, Consulting, Customer Satisfaction, Human Resources, Customer Retention, Project Planning, Customer Experience, Mergers & Acquisitions, Process Improvement, BPO, Solution Selling, Executive Management, Strategic Partnerships, Workforce Management, Start-ups, Cross-functional Team..., Sales Process

Education
Pennsylvania State University-Great Valley Graduate Center   1998 — 1999
Certificate, Program Management

Eastern University   1991 — 1993
B.A., Organizational Management

Experience
ASAP, Inc  December 2013 - Present
Data Concepts  January 2013 - December 2013
Logistics Solutions Group  July 2012 - December 2012
Kinsale Insurance  February 2012 - July 2012
Kinsale Insurance  August 2011 - February 2012
Bell Techlogix  June 2011 - August 2011
Wells Fargo  October 2010 - June 2011
ECPI College of Technology  July 2010 - October 2010
Self Employed Freelance Work  August 2008 - March 2010

Skills
Microsoft Office, Windows 7, Windows, Symantec Endpoint..., Troubleshooting, Hardware, Printers, Help Desk Support, XP, Computer Hardware, Windows Server, Operating Systems, VMware, Software Installation, Active Directory, WSUS, Technical Support, Laptops, Networking, Antivirus, SCCM, Servers, System Deployment, Windows XP

Education
ECPI College of Technology   2009 — 2011
Bachelors, Information Systems/Network Security

Experience
Telamon  November 2006 - November 2009
Telamon  2006 - 2009
Bell Tech.logix   March 2005 - November 2006

Education
Indiana State University   2000 — 2004

Indiana State University - Scott College of Business   2000 — 2004
ECT, Electronics and Computer Technology

Experience
Rexnord  October 2011 - December 2014
Rexnord  April 2009 - October 2011
Rexnord  July 2007 - April 2009
Arrow Electronics  April 2005 - July 2007
CarBrite   March 2004 - March 2005
H&R Block Mortgage  September 2003 - March 2004
Bell Tech.logix   September 1998 - September 2003
Xerox Connect  July 1996 - September 1998
Praxair  June 1990 - July 1996

Skills
Sales, Account Management, Sales Management, Customer Service, Pricing, Recruiting, Channel, Employee Relations, Performance Management, Channel Partners, Talent Acquisition, Human Resources, Onboarding, Benefits Administration, Applicant Tracking..., Employee Benefits, Sourcing, New Hire Orientations, Talent Management, PeopleSoft, Payroll, Microsoft Office, Marketing, Employee Engagement, Personnel Management, ADP Payroll, Organizational..., FMLA, Labor Relations, Customer Satisfaction, College Recruiting, Technical Recruiting, Vendor Management, Negotiation, Management, Operations Management, HRIS, HR Policies, Interviews, Behavioral Interviewing, Continuous Improvement, Customer Retention, Cold Calling, Six Sigma, CRM, Staffing Services, Hiring, Temporary Placement, Screening, Workforce Planning

Education
Indiana University - Kelley School of Business   1992 — 2000
BS, Human Resources & Business Management

Butler University   1989 — 1989
General Studies

Experience
TIG  PresidentNowak Poetry, Inc.May 2010 - Present
Technology Integration Group  2005 - Present
Sarcom  2001 - 2004
Bell Tech.logix   1999 - 2002
Xerox Connect  1998 - 1999
CDW  1994 - 1996

Education
Indiana State University   1989 — 1993

Experience
ABS Technology Architects  November 2013 - Present
Technology Integration Group  November 2010 - November 2013
Sydian Solutions, Inc.   May 2010 - October 2010
TIG  December 2007 - May 2010
Mortgage Source LLC  2006 - 2007
ESI  2004 - 2006
About Face Solutions   2002 - 2004
Bell Tech.logix   1997 - 2002

Skills
Sales Management, Leadership, Proposal Writing, CRM, Account Management, Coaching, Sales Process, Team Building, Team Leadership, Interviewing, Cloud Computing, Direct Sales, Sales Operations, Strategic Partnerships, Forecasting, Strategy, P&L Management, Management, Salesforce.com, Sales, Interviews, Analysis, Selling, Team Management, SaaS, Solution Selling, Vendor Management, Marketing, Lead Generation, Business Development, Security, Cold Calling, Storage, Data Center, New Business Development, Professional Services, Time Management, Managed Services, Enterprise Software

Education
Virginia Commonwealth University   1982 — 1986
MBA, Management and Marketing

East Carolina University   1976 — 1980
BS, Education

Hermitage High School   1974 — 1976

Cisco Partner University

Liberty University

Experience
Sykes Enterprises  February 2010 - Present
ICT Group (Acquired by Sykes Enterprises, Inc.)   January 2006 - February 2010
Bell Tech.logix   2004 - 2005
Condor Technology Solutions  1985 - 2003

Skills
CRM, Vendor Management, Contract Negotiation, Solution Development, Account Management, Call Center, Sales, BPO, Team Building, Outsourcing, Customer Acquisition, Call Centers, Customer Satisfaction, Customer Experience, Leadership, Management, Business Process..., Healthcare, Financial Services, Program Management, Team Leadership, Sales Operations, Customer Retention, Business Development, Solution Selling, Executive Management, Strategic Partnerships, P&L Management, Salesforce.com, Lead Generation, Strategy, Operations Management, SaaS, Workforce Management, Process Improvement, Cross-functional Team..., Sales Process, Team Management, Start-ups, Enterprise Software, Professional Services, Direct Sales, New Business Development, Sales Management, Selling, B2B, Analytics, Competitive Analysis, Product Management, Call Center Development

Education
Eastern University   1992 — 1994
Bachelor of Arts, Organization Management

Experience
Solutionreach, Inc.   May 2015 - Present
TestOut Inc.   August 2013 - February 2015
TestOut Corporation  December 2010 - August 2013
TestOut Corporation  October 2009 - January 2011
Bell Tech.logix   July 2008 - February 2009
Novell Inc  January 1999 - April 2008
The Good Guys  1986 - 1994

Skills
Strategic Planning, E-Learning, Account Management, Higher Education, Business Development, Program Management, Management, CRM, Technical Analysis, Sales, Strategic Account Growth, Client Education, Leadership, Training, Customer Service, Sales Operations, Solution Selling, Salesforce.com, Networking, Technical Understanding, Integrated Marketing, Direct Sales, Leadership Development, Security, Developing Client..., Network Security, Information Technology, Cisco Technologies, Product Development, Strategic Partnerships, Establishing Strategic...

Education
Brigham Young University   1978 — 1982
BS, Business

Experience
Fortinet  May 2014 - Present
salesforce.com  July 2007 - May 2014
Clayton  December 2005 - July 2007
Bell Tech.logix   December 2002 - December 2005
Computer Task Group  October 2001 - October 2002
IHETS  June 2000 - September 2001

Skills
Fortinet, Network Security, Firewalls, Security, Security Architecture..., Computer Security, Internet Security, VPN, IPS, CISSP, IPSec, Wireless Security, Networking, Network Design, Network Administration, Disaster Recovery, Business Continuity, Network Architecture, System Administration, Windows Server, Windows, Antivirus, PGP, Virtualization, Enterprise Architecture, CCNP, Security Management, Spam Filtering, Database Security, Cisco Technologies, Checkpoint, Data Security, Physical Security, Security Audits, Server Architecture, Security+, Sophos, Red Hat Linux, Wireless Networking, Android, iPhone, SSL VPN, Data Loss Prevention, Linux Security, Cisco, MCSE, Virtualization..., Wireless Network Design, Mac OS X

Education
Indiana University-Purdue University at Indianapolis   1998 — 2001
Bachelor’s Degree, Computer Technology

Purdue University   1996 — 1998
Bachelor’s Degree, Computer Science

Experience
Warren Central High School  August 2015 - Present
Bell Techlogix  June 2015 - September 2015
Diverse Staffing  January 2015 - June 2015
Sterling Group  April 2013 - March 2014
Comfort Systems USA  May 2010 - February 2013
Lockheed Martin  May 2007 - July 2009
Gordon Food Service  July 2003 - February 2006

Skills
Customer Service, Teamwork, Process Scheduler, Microsoft Office, Microsoft Excel, Customer Satisfaction, Microsoft Word, Time Management, Invoicing, Data Entry, System Administration, HVAC, Receptionist Duties, Supervisory Skills, Customer Experience, Hiring, Contract Negotiation, Scheduling, Word, Excel, Customer Engagement, Assistant Directing, Team Management, Payroll, Recruiting, Administrative..., Office Administration

Education
Indiana University-Purdue University at Indianapolis   2012 — 2016
Bachelor’s Degree, Social Work

Ivy Tech Community College   2007 — 2009
General Studies, General Studies

Experience
First Advantage Bank (FABK)   January 2013 - Present
Bell Tech.logix   March 2010 - December 2012
Austin Peay State University  August 2009 - March 2010
Prism Pointe Technologies  November 2008 - January 2009

Skills
Computer Hardware, Troubleshooting, XP, Hardware, Windows, Active Directory, Administration, Microsoft Office, Customer Service, Photoshop, Desktop Support, Laptops, Outlook, Windows 7, Operating Systems, A+ Certified, Inventory Management, Software Installation, Technical Support, Networking, Windows Server, Help Desk Support, DNS, Printers, Network Administration, Windows XP, Disaster Recovery, VMware, Remote Desktop, Antivirus, Workstations, Norton Ghost, CompTIA A+

Education
Austin Peay State University   2006 — 2008
BS, History and Graphic Design

Experience
Community Healthcare System  August 2015 - Present
Community Healthcare System  March 2012 - August 2015
Community Healthcare System  June 2007 - March 2012
Spectrum Health  July 2006 - January 2007
Bell Tech.logix   July 2002 - July 2005
Brinks Hofer Gilson and Lione  November 2000 - November 2001
JORSM Internet   March 1997 - May 2000

Skills
Computer Hardware, Information Technology, Active Directory, Hardware, Windows Server, Network Administration, Operating Systems, Servers, Technical Support, Epic Systems, Security, Microsoft Exchange, PowerShell, HTML, Help Desk Support, Networking, Disaster Recovery, System Deployment, Citrix, VPN, Powershell

Education
Purdue University Calumet   1996 — 1998
Computer Information Systems

Illiana Christian High School   1993 — 1996

Experience
VMS BioMarketing  May 2014 - Present
Anchor Point Technology Resources  July 2013 - May 2014
Bell Techlogix, Inc.   June 2011 - August 2011
Bell Techlogix  June 2010 - August 2010

Skills
Network Security, Programming, Active Directory, PHP, HTML, Microsoft Office, XP/Vista/7, Photoshop, Mac OS X, Python, Mobile Devices, MySQL, Salesforce.com, Technical Support, OS X, Help Desk Support, SharePoint

Education
Indiana University   2009 — 2013
Bachelor of Science, Informatics

Indiana University Bloomington   2009 — 2013
Bachelor of Science (B.S.), Informatics

Experience
NRT  June 2014 - Present
Realogy Holdings Corp.  May 2013 - June 2014
Jackson Hewitt  August 2009 - May 2013
Jackson Hewitt Tax Service  2009 - August 2010
UNI/CARE Systems, Inc.   February 2009 - August 2009
Gutter Helmet   2006 - 2008
Mr. Fix It Home Improvement, LLC   2003 - 2006
Bell Tech.logix   2001 - 2004
Innovative Business Solutions  October 1998 - October 2001
Time Life Customer Service  1994 - 1998

Skills
Strategic Initiatives, Vendor Management, Process Improvement, Business Analysis, Strategic Planning, Project Management, SharePoint, Business Intelligence, Team Building, Visio, SDLC, Program Management, PMP, Management, Disaster Recovery, Network Security, Network Engineering, Infrastructure..., Data Warehousing, Security, Quality Assurance, IT Operations, Enterprise Software, Data Center, Requirements Gathering, Integration, IT Strategy, IT Management, Project Portfolio..., Databases, Business Process..., Information Technology, Software Documentation, Outsourcing

Education
Radford University   1986 — 1990
Bachelor of Science (BS), Business Administration, Management and Operations

Tazewell High School

Experience
Technology Integration Group  March 2002 - Present
Bell Tech.logix   July 1996 - February 2002

Skills
Account Management, VMware, Solution Selling, Sales Process, Virtualization, Salesforce.com, HP, Enterprise Software, Disaster Recovery, Storage, Security, Team Leadership, Networking, Sales, Cisco Technologies, Direct Sales, New Business Development, Team Building, Servers, Sales Operations, Contract Negotiation, Managed Services, SaaS, Professional Services, Channel Partners, Unified Communications

Education
Ball State University   1990 — 1994
Assoc, Health Sciences

Experience
Exacq Technologies  July 2011 - Present
L5 Solutions   October 2010 - May 2011
Netfor, Inc.   July 2010 - October 2010
PlumChoice Online PC Services  February 2010 - July 2010
Northrop Grumman Information Systems  March 2009 - December 2009
IVYTECH Community College  December 2008 - January 2009
FREIJE Treatment Systems   May 2008 - November 2008
Netfor Inc  February 2008 - May 2008
Bright House Networks  July 2007 - February 2008
Bell Tech.logix   June 2006 - January 2007

Skills
Networking, Troubleshooting, Windows Server, Hardware, Technical Support, VMware, Software Installation, Citrix, Servers, Active Directory, Help Desk Support, Windows XP, XP, HTML, Security, Routers, Windows 7, Cisco Technologies, Microsoft Technologies, VoIP

Education
Ivy Tech Community College   2010 — 2013
Computer Information Technology, Computer Security

Indiana University-Purdue University at Indianapolis   2004 — 2005

Northwest High School   1999 — 2003

Covenant Bible College

Experience
Helmer Scientific  September 2015 - Present
MacAllister Machinery Co., Inc.   November 2013 - 2015
CherryRoad Technologies  December 2012 - 2013
Orbis Education  March 2010 - November 2012
Fusion Alliance  June 2008 - May 2009
INRANGE Consulting  May 2006 - April 2008
Pinnacle Partners  2003 - 2006
HR Dimensions  2002 - 2003
Bell Industries  1997 - 2002
Bell Tech.logix   1997 - 2002

Skills
Technical Recruiting, Full-cycle Recruiting, Talent Acquisition, Sourcing, Compensation, Recruitment/Retention, Deferred Compensation, Recruiting, Applicant Tracking..., SDLC, Internet Recruiting, Staffing Services, Temporary Placement, Employee Benefits, PeopleSoft, Human Resources, Screening, Contract Recruitment, Benefits Negotiation, Onboarding, Resume Writing, College Recruiting, Employee Relations, HRIS, CRM, Screening Resumes, Benefits Administration, Consulting, IT Recruitment, Communication, Management Consulting, Interviews, Staff Augmentation, Information Technology, Executive Search, Job Fairs, Taleo, Temporary Staffing, Talent Management, Permanent Placement, Search, Career Development, Workforce Planning, Employer Branding, New Hire Orientations, Personnel Management, Career Counseling, Hiring, Performance Management, Job Descriptions

Education
Ball State University - College of Business   1990 — 1995
BS

Monroe Central High School   1987 — 1990
HS Diploma

Experience
Kanata Kareer Group   January 2013 - Present
PatientWay  2011 - 2011
Bell Techlogix  July 2009 - November 2009
Gularte Info Services LLC   November 2006 - May 2009
Pronet Consulting   March 2003 - July 2005
Consolata Telematica Ltda   April 2000 - January 2002
Instituto da Visão   January 1998 - October 1999
Coimex Trading Co   February 1991 - November 1995
Carboindustrial S.A.   1988 - 1991

Skills
Linux, Program Management, Windows, Java, Troubleshooting, Unix, HTML, CSS, Analysis, Databases, System Administration, Leadership, Management, Cisco Technologies, XML, Switches, Windows 7, Network Design, Business Analysis, WiFi, G-Code, Servers, Security

Education
Algonquin College of Applied Arts and Technology   2012 — 2012
Certificate, OSLT for Technology

Universidade Estadual do Oeste do Paraná   1995 — 1999
Bachelor, Business Administrator

Escola Técnica Federal do Paraná   1979 — 1983
Technical Degree, Electronic & Telecommunications

Experience
WITZ AM/FM Radio   May 2003 - Present
JDNterprises   June 2008 - August 2010
Kimball International  June 2002 - June 2009
Temple-Inland  March 1999 - May 2002
Bell Tech.logix   January 1995 - March 1999

Skills
Blogging, Media Relations, WordPress, Social Networking, Social Media, Web Content, Facebook, Hardware, Technical Support, Microsoft Word, Research, Microsoft Office, Leadership, Team Building, Radio, Management, Windows Server, Troubleshooting, Copywriting, Content Management, Computer Hardware, Content Development, Newsletters, Social Media Marketing, System Administration

Education
Cedarville University   1976 — 1980
Bachelor of Arts, Business Administration

Experience
Leidos Health  July 2015 - Present
Leidos Health  February 2014 - Present
Bell Techlogix  June 2013 - January 2014

Skills
Active Directory, Technical Support, Troubleshooting, Windows 7, Help Desk Support, Laptops, Computer Hardware, Hardware, VPN, Windows XP, Remote Desktop, Network Administration, Servers, Windows Server, Printers

Education
ITT Technical Institute-Indianapolis   2012 — 2014
Associate's degree, Network and System Administration/Administrator, 3.73/4.0

Experience
Bell Tech.logix   April 2011 - Present
UBS Investment Bank/Robert Half Technology   November 2005 - Present
ASML Development & Learning   April 2007 - April 2011
Boehringer-Ingelheim  June 2006 - April 2007
Monroe Public Schools  October 2005 - November 2005

Skills
Hardware, Project Management, Active Directory, Technical Support, Cross-functional Team..., Windows XP, Integration, Linux, Business Intelligence, XP, Networking, Product Management, Software Installation, BMC Remedy, Help Desk Support, Cisco Technologies, Laptops, HP, Printers, Information Technology, CompTIA A+, OS X, Blackberry, Windows, Cisco Routers, CCNA, Troubleshooting, Desktop Computers, Operating Systems, Workstations, Computer Hardware, Microsoft Office, Network Administration, DHCP, Servers, System Administration, VPN, VMware, Microsoft Exchange, Software Documentation, Network Security, Security, Windows 7, Vendor Management, IT Service Management, Strategic Planning, TCP/IP, DNS, Wireless Networking, ITIL

Education
Norwalk Community College   2014 — 2015
Engineer's Degree, Cisco CCNA Network Academy, 3.8 GPA

Katherine Gibbs   2004 — 2005
AS, Computer Network Operations

William S. Hart High School   1992 — 1995
Diploma, General Education

Experience
hc1.com  May 2013 - Present
RICS Software  April 2012 - May 2013
RICS Software  August 2011 - September 2012
Aprimo  January 2010 - August 2011
ITT Educational Services, Inc.   May 2009 - January 2010
ChaCha  October 2007 - March 2009
Interactive Intelligence  April 2002 - October 2007
Interactive Intelligence  April 2000 - April 2002
Bell Techlogix  October 1997 - April 2000

Skills
Quality Assurance, MySQL, Linux, Windows Server, Windows 7, Hardware Support, Microsoft Office, XP, Troubleshooting, Windows 95, SharePoint, SQL, Web Design, HTML, SDLC, Software Documentation, C#, Visual Studio, Enterprise Software, Software Quality..., Integration, Web Applications, Windows, Technical Support, Test Automation, Leadership, MS Office Suite, SQL Server, Windows 9x, Product Management, Java, Test Planning, Mobile Applications, Agile Methodologies, XML, Management, IT Management, Databases, Software Development, Visio, PHP, .NET, Cloud Computing, Microsoft SQL Server, Requirements Analysis, Visual Basic, SaaS, Software Project..., Analysis, Scrum

Education
Ball State University   1992 — 1996
BS, Speech Communications

Carmel High School   1987 — 1991

Experience
UnitedHealth Group  December 2012 - Present
Indecon Solutions (UnitedHealthcare Contract)   January 2012 - December 2012
DKI Services LLC   March 2008 - December 2011
Modis  January 2008 - February 2008
Digonex Technologies, Inc.   May 2007 - December 2007
Adecco  March 2007 - May 2007
Sedona Learning Solutions  June 2006 - February 2007
Eli Lilly and Company  December 2003 - May 2006
Eli Lilly and Company  January 2000 - December 2003
Bell Tech.logix   March 1995 - January 2000

Skills
Instructional Design, Business Analysis, CBT Development, Technical Writing, Software Documentation, Project Management, Software Implementation, Release Management, E-Learning, Microsoft Office, Testing, Requirements Gathering, Salesforce.com, Software Project..., Leadership, Visio, Management, Project Planning, Analysis, SharePoint, Training, SDLC, Requirements Analysis, Change Management, Process Improvement, Program Management

Education
Butler University   1985 — 1989

Experience
Booz Allen Hamilton  September 2012 - Present
Accelerated Solutions Inc   April 2012 - September 2012
Dell Systems Federal Government   December 2009 - April 2012
Bell Tech.logix   March 2009 - October 2009
reVision Inc  March 2008 - February 2009
Ease Technologies  2005 - 2008
Georgetown University  July 1997 - 2005

Skills
Enterprise Software, Integration, Hardware, Troubleshooting, Business Development, Technical Support, System Deployment, Servers, Professional Services, Windows, Requirements Analysis, PMP, Computer Hardware, Security, Enterprise Architecture, Windows 7, SharePoint, Mac OS X Server, Virtualization, Unix, Team Leadership, Printers, Project Management, Active Directory, Business Analysis, System Administration, IT Management, VMware, Cloud Computing, Mac OS, OS X, Information Security, Apple, ITIL, Windows Server, IT Service Management, Computer Security, Disaster Recovery, SDLC, Microsoft SQL Server, Systems Engineering, Data Center, Networking, Program Management, Network Administration, Information Technology, IT Strategy, iPhone, IT Operations, Microsoft Exchange

Education
American University   1992 — 1995
Master of Arts, Political Science

Michigan State University   1985 — 1989
BA, International Relations

Experience
MisterOriginal   August 2000 - Present
Netfor   March 2007 - December 2008
WB4 / Hoosier Lottery   May 2000 - August 2001
Bell Techlogix  1997 - 2000

Skills
CSS, PHP, ActionScript, Final Cut Pro, Flash, JavaScript, MySQL, Python, Web Design, Web Development, Social Media Marketing, Online Marketing, Drupal, XML, Video Production, Photoshop, Post Production, User Interface, jQuery, HTML, Software Development

Education
Indiana University-Purdue University at Indianapolis   2000 — 2004
Computer Science

Tipton High School   1980 — 1984
Purdue University, Computer Science

Experience
Northrop Grumman Information Systems  November 2009 - Present
Astyra Corporation  October 2007 - November 2009
Northrop Grumman  2007 - 2009
Scott & Stringfellow  June 2007 - September 2007
Staffing Technologies  December 2006 - June 2007
VITA  March 2006 - December 2006
gX Technologies   September 2004 - February 2006
Bell Tech.logix   May 2004 - September 2004
Orange Technologies  March 2001 - May 2004
Marriott International  February 1999 - February 2000

Skills
VCP, VMware ESX, MCSE, Microsoft Exchange, VMware, Microsoft Certified..., Virtualization, SharePoint, Windows Server, Disaster Recovery, Active Directory, Technical Support, Security, Servers, System Administration, Networking, Network Security, Data Center, Troubleshooting, VPN, IT Management, Hardware, Group Policy, ITIL, Operating Systems, IT Operations, Information Technology, TCP/IP, Information Security, Software Installation, Windows, vSphere, Server Architecture, Microsoft Technologies, A Certified, XP, Computer Security, System Deployment, Cisco Technologies, Network Administration, Windows 7, Computer Hardware, HP, WAN, DNS, CISSP, DHCP, Firewalls, Integration, Infrastructure

Education
The George Washington University   1992 — 1997
BA, Journalism

Trinity   1987 — 1990
None, Middle school

Experience
GroundForce IT   October 2005 - Present
Bell Industries  May 2003 - October 2005
Bell Tech.logix   2000 - 2005

Skills
Disaster Recovery, Cisco Technologies, VMware

Education
Syracuse University

Experience
Aprimo  December 2009 - Present
Powerway  January 2006 - December 2008
Bell Tech.Logix   2005 - 2006

Skills
Sales, Enterprise Software, SaaS, IIS, Cloud Computing, Solution Selling, Microsoft SQL Server, ASP.NET, Software Development, XML, SQL, Sales Process, Product Management, Servers, JavaScript, Windows Server, HTML, Windows, Sales Operations, Quality Assurance, Visio, Business Intelligence, Training

Education
Fairbury Junior College   1965 — 1987

University of Indianapolis - School of Business   1981 — 1982

Experience
RW Armstrong  June 2005 - Present
Bell Industries  1998 - 2005
Bell Tech.logix   1998 - 2004

Skills
Troubleshooting, System Administration, VMware, Active Directory, Technical Support, Network Administration, Windows 7, Windows XP, Data Center, XP, SharePoint, Information Technology

Education
Butler University   1993 — 1997
Bachelor of Arts (B.A.), Journalism, Spanish

Experience
AT&T  October 2008 - Present
Digitech, Inc.   January 2007 - October 2008
Bell Tech.logix   April 2005 - November 2006
Indiana School for the Blind and Visually Impared   June 2003 - June 2005

Skills
Active Directory, Cisco Technologies, Computer Hardware, Customer Service, Hardware, Leadership, Management, Microsoft Exchange, Network Administration, Networking, Servers, Software Installation, System Administration, Technical Support, Troubleshooting, Windows Server, VPN

Education
Indiana Business College   2003 — 2006
Associtates, Business Administration

Indiana Business College   2003 — 2006
Associates, Cisco Networking

Experience
Arbonne International  September 2009 - Present
Unisys  April 2005 - September 2009
ArvinMeritor  2002 - 2005
Bell Tech.logix   1999 - 2002
TLS.NET, Inc.   1999 - 1999

Skills
Service Now, SCCM, Microsoft Exchange, Active Directory, Technical Support, Computer Hardware, Windows 7, Troubleshooting, Windows Server, Networking, Printers, Servers, ITIL, Blackberry, Help Desk Support, Disaster Recovery, Windows XP, Software Installation, XP, VMware

Education
Indiana University-Purdue University at Indianapolis   1993 — 1994
Electronics

Ivy Tech Community College   1990 — 1992
Electronics

Experience
KEPRO  October 2011 - Present
Bell Techlogix  August 2009 - October 2011
AHCS-BNA Financial   January 2006 - February 2009

Skills
Requirements Analysis, ITIL, Business Intelligence, Integration, Unix, Databases, Disaster Recovery, SSRS, SSIS, Systems Analysis, Visio, Process Improvement, SharePoint, Data Warehousing, Customer Service, Management

Education
Aquinas College   2009 — 2011
BS, Management Information Systems and Services

Jackson State Community College   2006 — 2007
Associate of Arts and Sciences (AAS), Information Technology

Experience
CFA Institute  November 2013 - Present
Configuration Management, Inc.   2010 - 2013
S3  2009 - 2010
Capital One  2007 - 2009
Bell Tech.logix   2002 - 2007
HealthScribe Inc  1997 - 1999

Skills
Instructional Design, SDLC, Visio, Vendor Management, Requirements Gathering, SharePoint, Requirements Analysis, Business Analysis, Software Project..., Program Management, Agile Methodologies, IT Management, PMP, Agile Project Management, Software Documentation, ITIL, Technical Writing

Education
Bryant and Stratton College   2003 — 2005
Bachelor of Business Administration (BBA), Information Technology

Experience
RHA Health Services  November 2006 - Present
Bell Tech.logix   September 1998 - October 2006
CORP/NTS INC/BELL INDUSTRIES   September 1998 - October 2006
Philip Morris  1997 - 2006
DATAMAX CORPORATION  July 1997 - September 1998

Skills
XP, Technical Support, Data Center, Servers, Troubleshooting, Process Improvement, Active Directory, Hardware, Network Administration, Windows XP, Laptops, Networking, Printers

Education
Central Piedmont Community College   1995 — 1997
AAS, Micro Computer Technology

Central Piedmont Community College
Degree: AAS, Microcomputer Systems Technology Program

U.S. Navy Interior Communications "A" School
Degree: AAS, Law Enforcement Technology

Experience
Covidien  March 2014 - Present
SonaCare Medical, LLC (formerly US HIFU)   December 2012 - September 2013
ComSonics, Inc.   January 2011 - December 2012
Bell Tech.logix   June 2009 - January 2011
Thomson  2007 - 2008
Thomson  2007 - 2008

Skills
Electronics, Wireless Networking, Telecommunications, Customer Service, VoIP, Cabling, Fiber Optics, Microsoft Exchange, Technical Support, Wireless, Field Service, Microsoft Office, Project Management, Software Installation, RF, Hardware, Broadband

Education
Ivy Tech Community College-Central Indiana   2005 — 2008
Associate’s Degree, Electronics, 4.0

Experience
Epiphany Lutheran Nursery School   July 2012 - Present
Huguenot UMC Preschool   September 2007 - July 2012
Huguenot UMC Preschool   September 2006 - August 2007
Philip Morris, USA  January 2006 - March 2006
Bell Tech.logix   August 2002 - March 2006
SunTrust Bank  September 2001 - August 2002
SunTrust Bank  August 1998 - September 2001
Fralin Biotechnology Center   September 1994 - May 1998

Skills
Teaching, Access, Fundraising, Microsoft Office, Microsoft Word, Training, Customer Service, Public Relations, PowerPoint, Event Planning, Public Speaking, Social Networking, Coaching, Human Resources, Microsoft Excel, Negotiation, Research, Outlook, Office Management, Troubleshooting, Staff Development, Volunteer Management, Help Desk Support, Social Media, Marketing, Curriculum Development, Marketing Communications, Team Leadership, Team Building, Budgets, Nonprofits, Networking, QuickBooks, Time Management

Education
Virginia Polytechnic Institute and State University   1994 — 1998
BA, Communications; Public Relations

John Tyler Community College   2009 — 2011
Career Studies Certificate, Early Childhood Education and Teaching

Experience
Unisys  April 2010 - Present
Bell Tech.logix   July 2001 - March 2006

Education
J Sargeant Reynolds Community College   2009 — 2010
Associate of Arts and Sciences (A.A.S.), Network and System Administration/Administrator

VCU   1987 — 1994