Black Box Network Services
Industry: Company
DescriptionBlack Box Corporation, also doing business as Black Box Network Services, is headquartered in the Pittsburgh suburb of Lawrence, Pennsylvania, United States. The company is a provider of communications products. Headquarters: Lawrence, Pennsylvania, United States Revenue: 992 million USD (2015) CEO: Joel T. Trammell Number of employees: 4,300 Subsidiaries: BB Technologies Inc, NextiraOne Federal, LLC, Parent organizations: BBox Holding Company, AGC Networks Pte. Limited
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Black Box Network Services Employees
Black Box Network Services January 2011 - Present
Skills
VoIP, Telecommunications, IP, Telephony, Wireless, Unified Communications, Cisco Technologies, Switches, Network Design, Ethernet, TCP/IP, Cabling, Routers, Troubleshooting, Routing, Computer Network..., Voice Mail, Network Architecture
Education
Briarcliffe College 2009 — 2010
Associate of Science (A.S.), Networking and Computer Technology
Black Box Network Services
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Management, Sales, Team Leadership, Call Centers, Wireless, Telephony, Unified Communications, Managed Services, VoIP, Telecommunications, Avaya Technologies, Data Center, SIP, Solution Selling
Education
Arizona State University
Mesa Community College
Aegis Health Group March 2015 - Present
Black Box Network Services December 2014 - March 2015
Black Box Network Services May 2014 - March 2015
Black Box Network Services June 2013 - May 2014
Greater Nashville Apartment Association/Eleven North February 2013 - 2013
Wilbanks Agency August 2012 - November 2012
Essential Broadcast Media, LLC May 2012 - July 2012
The Corner News/ Auburn Family January 2012 - May 2012
City of Auburn Parks and Recreation January 2012 - May 2012
Auburn University College of Liberal Arts; Diversity Initiative August 2011 - December 2011
Skills
Marketing Communications, Press Releases, Event Planning, Social Media, InDesign, Cision, Microsoft Office, Adobe Creative Suite, Event Management, Associated Press style, Graphic Design, Dreamweaver, Inside Sales, Media Kit Development, MyEmma, HTML, Real Estate, Music Publishing, Temporary Staffing, Pitching Media, Tour Press, Leasing, NEC, Cisco Technologies, Avaya Technologies
Education
Auburn University 2008 — 2012
Bachelor of Arts (BA), Public Relations; Management
Athens High School
Black Box Network Services October 2014 - Present
Hewlett-Packard August 2012 - October 2014
Sprint Nextel 2008 - 2011
Storm Communications January 2003 - February 2008
US Navy July 1994 - January 2004
Skills
Data Center, F5 BigIP, Bluecoat Proxies, Cisco Nexus, Cisco VoIP, Fiber Optic Networks, Cat5e, Lynx, HP Servers, Racking, Stack, Possess strong..., Team-oriented, Customer Service, Technical Leadership, Navy, Troubleshooting, PC building, Self-starter, PowerPoint, Microsoft Excel, Microsoft Word, Multi Tasking, Close Attention to..., Flexible to Change, Leadership, Program Management, Integration, Security, Network Security, IT Service Management, Project Management, Team Building, Cisco Technologies, Networking, Servers, Disaster Recovery
Education
Ashford University
Bachelor of Arts (B.A.), Organizational Management
Black Box Network Services September 2009 - Present
Titus Systems, LP 2008 - 2009
Complete Communications Cabling Services, Inc. 2001 - 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Windows, Outlook, Teaching, Public Speaking, Strategic Planning, Budgets, Team Leadership, Project Management, Customer Service, Telecommunications, Program Management
Education
The University of Texas at Austin
American Musical and Dramatic Academy
Cabela's 2014 - 2015
Frontier Communications May 2010 - September 2012
BEA, Inc September 2006 - May 2009
DynaVox Technologies October 2002 - September 2006
FORE Systems 2000 - 2002
Black Box Network Services 1998 - 2000
ADTRAN 1995 - 1998
Motorola UDS 1993 - 1994
Skills
Channel, Product Life Cycle..., Product Management, Product Development, Product Marketing, Cross-functional Team...
Education
University of Phoenix 1990 — 1992
MBA, Business Administration
Athens State University 1986 — 1989
BS, Business Administration
Jefferson Technical College 1980 — 1983
AAS, Electrical / Electronic Engineering
BryComm, LLC March 2015 - Present
Apple March 2015 - Present
Hewlett-Packard February 2013 - Present
Black Box Network Services January 2003 - Present
Freescale Semiconductor September 2009 - February 2013
Dell May 2006 - May 2009
Motorola January 2003 - April 2006
Skills
Wireless, Telecommunications, Industrial Ethernet, Desktop Support..., Computer Repair, Structured Cabling, Fiber Optics, Computer Network..., TCP/IP, VoIP, Wireless Networking, Networking
Education
Austin Community College 1998 — 2002
Certificate, Telecommunications Technology/Technician
Available May 2014 - Present
Professional Telecommunications Services Inc May 2013 - April 2014
Black Box Network Services June 2004 - March 2012
Department of the Air Force June 1996 - May 2004
Skills
Sales, Business Development, Business Strategy, VoIP, Telecommunications, Unified Communications, Proposal Writing, Strategic Planning, Strategic Partnerships, IT Strategy, Enterprise Architecture, Voice & Data Convergence, Proposal Leadership, Consulting, Inside Plant, Outside Plant, Enterprise IT..., Federal Consulting, Federal Contracts, Federal Proposals, Federal Government, Federal Projects, Telephony, Strategy, SaaS, Solution Selling, Program Management, Direct Sales, Managed Services, IP, Ethernet, Selling, Enterprise Software, SIP, Salesforce.com, Sales Management, Management, Channel Partners, Account Management, Avaya, Wireless, Security, Professional Services, Networking, Cloud Computing, MPLS, Data Center, Pre-sales, Co-location, Call Centers
Education
Weber State University 2000 — 2002
Bachelor of Science (BS), Telecommunications Management
American River College 1974 — 1977
Associate's Degree, Communication and Media Studies
Black Box Network Services June 2013 - Present
Black Box Network Services June 2013 - Present
Fleetmatics January 2011 - June 2013
PST Sales & Marketing October 2009 - January 2011
Skills
Customer Satisfaction, New Business Development, SEM, Account Management, Direct Sales, Market Research, B2B, Outlook, Pardot, Team Building, CRM, Advertising, Vendor Management, Cold Calling, Sales Presentations, Lead Generation, Business Development, Contract Negotiation, Salesforce.com, Selling, Microsoft Word, Customer Retention, Analysis, Leadership, Sales Process, Negotiation, Team Leadership, Sales Operations, Online Advertising, Building Relationships, Project Management, Business Analysis, PowerPoint, Training, SaaS, Relationship Management, Direct Marketing, Employee Training, Management, Marketing Communications, Analytics, Email Campaigning, Customer Service, Strategic Planning, Sales, Team Management, Email Marketing, Marketing, Solution Selling, Windows
Education
Southern Illinois University, Carbondale 2004 — 2006
B.S., Zoology
Bradley University 2002 — 2004
Black Box Network Services September 2014 - Present
Black Box Network Services September 2014 - Present
HP August 2007 - August 2014
EDS an H P company February 2003 - August 2007
Bank of America November 1992 - February 2003
service tech. September 1980 - November 1992
Skills
Windows 7, Computer Hardware, Active Directory, VMware, Servers, Project Management, Windows Server, Disaster Recovery, System Administration, Data Center, Networking, Troubleshooting, Hardware, XP, Windows XP, HP, TCP/IP, Fiber Optic Cable, Voice & Data Convergence, Systems Analysis, Cisco Technologies, Cloud Computing, Routers, Managed Services, Security, Telecommunications, VoIP, Switches, WAN
Education
sorbonne Paris, France 2015 — 2022
Master degree, manaagment, accounting and economic
Alexandria University
bachelor's degree of accounting & mangments, Accounting and Business/Management, A
California State University-Los Angeles
visual basic, Computer/Information Technology Administration and Management, special course
Pasadena City College
cetificate, Computer Systems Networking and Telecommunications, pass
Guidant Partners May 2014 - September 2015
Black Box Network Services November 2013 - March 2014
Mitchell Gold + Bob Williams July 2013 - November 2013
Daymond Shark Academy 2013 - 2013
Stoker Farms March 2009 - April 2011
Sign Depot / Elite Electric May 2008 - February 2009
Ad Pro Designs, LLC May 2005 - May 2007
Skills
Intrusion Detection, Computer Security, Network Security, Information Assurance, Programming C/C++/HTML, •Computer Operating..., Microsoft Office, Computer Hardware..., Computer Editing..., Computer Hardware..., Advertisment Graphical..., HTML, Logistics, Entrepreneurship, Start-ups, Penetration Testing, Forensic Analysis, Cloud Computing
Education
University of Tennessee at Martin 2009 — 2013
Bachelor of Science (B.S.), Agricultural Business and Management
Auburn University 2007 — 2008
Computer Science
Union City High School 2003 — 2007
H.S. Diploma
Black Box Network Services September 2014 - Present
Self Contracted January 2010 - August 2014
AT&T Labs, Inc. 2013 - 2013
WellCare November 2011 - March 2012
Thrive Networks 2006 - 2008
Skills
Cisco Call Manager, Cisco Unity, Cisco Certified, CCVP, CCNA, CCDA, MCP, Cisco UCCX, Cisco UCCE, Cisco SIP, CUBE, Cisco ISR Routers 28xx,..., Cisco 6500, Cisco Firewall Security, Cisco 4700, Cisco Unity Connection, Cisco VPN, Cisco WAN, Microsoft Exchange, Microsoft Network, Microsoft Server..., Microsoft Server..., Cisco UCS, Cisco MCS, Cisco Presence, Cisco Technologies, Riverbed, QoS, Policy Based Routing, Android, Cisco Nexus, Cisco Routers, Microsoft Certified..., Networking, Data Center, WAN, Firewalls, Switches, Routing, Routers, LAN-WAN, IP, Unified Communications, Software Installation, EIGRP
Education
Bridgewater State College 1996 — 2000
Management Information Systems and Services
Chowan University 1995 — 1996
Bachelor of Arts
Black Box Network Services Project ManagerConcept ServicesAugust 2013 - March 2014
ASSOCIATED BUILDERS AND CONTRACTORS, INC January 2007 - May 2012
ABC Central Texas 2007 - 2012
AMERICA’S INCREDIBLE PIZZA COMPANY January 2003 - January 2006
Self-Employed Contractor January 1995 - January 2003
Skills
Event Planning, Construction, Microsoft Office, Budgets, Industrial Safety, Construction Management, Training, Project Planning, Editing, Project Management, Analysis, Contract Management, Non-profits, Advertising, Strategic Planning, Customer Service, Process Scheduler, Construction Safety, Public Speaking, Negotiation, Marketing, Management, Program Management, Proposal Writing, Contract Negotiation, Supervisory Skills, Administration, Nonprofits
Education
Austin Community College
Austin Community College
LSU
Business Administration/Marketing
LSU Shreveport
Black Box Network Services July 2015 - Present
First Niagara Bank December 2011 - July 2015
American Eagle Outfitters January 2010 - December 2011
Stinchcomb Nursery Associates May 2008 - January 2010
Skills
Customer Service, Sales, Marketing, Communication, Microsoft Office, Adobe Creative Suite, Notary, Mortgage Lending, Retail Banking, Microsoft CRM, CAD, Sketching
Education
Art Institute of Pittsburgh 2007 — 2010
BS, Industrial Design
West Virginia University 2003 — 2005
Civil Drafting and Civil Engineering CAD/CADD
Black Box Network Services December 1994 - Present
Skills
Unified Communications, VoIP, Telephony, Managed Services, Telecommunications, Solution Selling, IP, Avaya, SIP, SIP Trunking, Unified Messaging, ACD, Channel, Data Center, IVR, Networking, Ethernet, Integration, Vendor Management, Co-location, Cloud Computing, Network Design, Call Centers, Outsourcing, MPLS, WAN, Professional Services, Sales Engineering, Hosted Services, Cisco Technologies, Video Conferencing, Contact Centers, Cabling, Channel Partners, LAN-WAN, Pre-sales, Telepresence, Wireless
Education
Arizona State University, W. P. Carey School of Business 1984 — 1990
Bachelor's Degree, Marketing
Computex Technology Solutions February 2012 - Present
St. Bonifacius Fire Department September 2009 - Present
Atomic Data Centers June 2011 - December 2011
PAETEC May 2010 - May 2011
Black Box Network Services December 2001 - January 2010
Norstan Communications January 1998 - December 2001
SPRINT PCS January 1995 - January 1998
Skills
High Bandwidth Networks, Large Scale Data Centers, IaaS/PaaS/SaaS, Bandwidth, Data Center, Cisco Technologies, Sales Presentations, Managed Services, HP, VMware, Leadership, Negotiation, Enterprise Software, Network Communications, Scalability, Integration, Management, Sales, Salesforce.com, Solution Selling, Storage Area Networks, Telecommunications
Education
Bemidji State University 1990 — 1995
BS, Industrial Technology & Communications
Prior Lake Senior High 1986 — 1989
EMC Advanced Sales Accreditation
HP Interaction Event - Minneapolis
WI VMUG
Black Box Network Services July 2014 - Present
Raymond James Financial Inc. August 2012 - July 2014
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Teaching, HTML, Data Analysis, Budgets, Teamwork, Access, Analysis, Data Entry, Leadership, Social Media
Education
Bellevue University 2014 — 2015
Master of Business Administration (M.B.A.), Accounting and Business/Management
Austin Peay State University 2010 — 2013
Bachelor of Business Administration (BBA), Business/Commerce, General
Black Box Network Services March 2011 - Present
Black Box Network Services January 2009 - February 2011
Black Box Network Services June 1999 - January 2009
Skills
VoIP, Telecommunications, Telephony, Unified Communications, Call Centers, Wireless, IP, Managed Services, Cisco Technologies, SIP, Cabling, Data Center, Troubleshooting, Avaya, T1, Vendor Management, MPLS, Customer Satisfaction, Fiber Optics, Switches, IVR, Project Management, Operations Management
Education
University of Phoenix 2008 — 2010
Not Finished, Business/Corporate Communications, A
Branford Hall Career Institute-Bohemia Campus 1995 — 1997
Computer Science, Computer Science
Connetquot High School 1988 — 1992
Black Box Network Services February 2015 - Present
Acree Daily Integrated Systems/Xentry Systems Integration 2009 - 2014
Hagglunds Drives 2008 - 2009
The W.G. Fairfield Co. 2006 - 2008
The W.G. Fairfield Co. 2001 - 2006
Skills
Accounting, Finance, Management, US GAAP, Corporate FP&A, Budgeting, Treasury Management, Corporate Insurance, HR Management, Account Management, Accounts Receivable, Accounts Payable, Microsoft Office, Microsoft Excel, Microsoft Word, Training
Education
Ashland University 2002 — 2005
Master of Business Administration (M.B.A.), Business Administration and Management, General
Miami University 1997 — 2001
Bachelor's degree, Accounting
Black Box Network Services August 2013 - Present
Genesis Networks Enterprises, LLC September 2012 - July 2013
Black Box Network Services January 2011 - September 2012
MCS of Tampa October 2009 - December 2010
Black Box Network Services September 2007 - October 2009
Black Box Network Services August 2005 - August 2007
BridgeSpan Technologies January 2004 - August 2005
Universal Solutions May 2003 - January 2004
Universal Solutions August 2002 - May 2003
NCP Solutions April 1999 - August 2002
Skills
Cisco Technologies, Unified Communications, Security, Managed Services, Avaya, LAN-WAN, Wireless, VoIP, SQL, TQM, Visual Basic, IIS, ASP, Project Management, P&L Responsibility, SIP, WAN, Network Design, MPLS, Telephony, Telecommunications, Disaster Recovery, Troubleshooting, Networking, Call Centers, Pre-sales, Network Architecture, IT Management, Servers, VPN, Firewalls, Avaya Technologies
Education
Birmingham-Southern College 2000 — 2002
Black Box Network Services August 1984 - Present
Norstan Communications 1989 - 2004
CCI August 1984 - 1989
Skills
Telecommunications, Voice Portal, IVR, Contact Center..., IP, Telephony, VoIP, Call Centers, Unified Communications, Data Center, SIP, Solution Selling
Education
Arizona State University
I.A.T.S.E October 2015 - Present
I.A.T.S.E July 2000 - Present
Moore.Communcation February 2000 - Present
Black Box network services April 1995 - May 2000
Skills
Dsl, Routers, Wifi, Switches, VoIP, Wireless Networking, WAN, Cabling, Ethernet, Wireless, IP, PBX, Cisco, Telephony, Network Design, LAN/WAN, VPN, Broadband, Network Operations, Network Administration, CCNA, Network Engineering, Fiber, Software Installation, TCP/IP, Routing, Firewalls, SIP, Troubleshooting, DHCP, CDMA, Cellular, Telecommunications, Fiber Optics, Hardware, Computer Hardware, Servers, Avaya, Installations, Satellite, Provisioning, Deployment, Data Center, T1, ISDN, Frame Relay, MPLS, IP Networking, RBS racks, DUGs,DULs,DUWs
Education
Aiken Technical College 1988 — 1990
Associates Degree, Computer Technology
Asurion February 2015 - Present
Black Box Network Services December 2012 - January 2015
Permanent General October 2011 - November 2012
Austin Peay State University November 2009 - May 2011
US Army November 2001 - May 2009
Skills
Customer Service, Data Entry, Office Administration, Information Processing, Government, PowerPoint, Microsoft Office, Research, Microsoft Word, Microsoft Excel, Outlook, Leadership, Access, Leadership Development, Insurance, Public Speaking, Team Building, Inventory Management, Team Leadership, Military, Training, Management, Program Management, Telecommunications, Project Management
Education
Austin Peay State University 2007 — 2011
Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management, General
United States Army Ordnance 2001 — 2002
Avionic Communications Equipment Repairer, Technical and Scientific Communication
Black Box Network Services August 2014 - Present
SBI March 2012 - July 2014
TerraMax Consulting January 2010 - March 2012
DHL Express June 2003 - December 2009
The Gallup Organization 1998 - 2002
Tribune Company 1990 - 1998
VNU April 1986 - April 1990
The NPD Group August 1984 - April 1986
Skills
Sales Operations, New Business Development, Strategic Planning, Sales Management, P&L Management, Market Research, Project Implementation, Strategy, Consulting, Business Strategy, Business Development, Key Account Management, Sales, Program Management, B2B, Change Management, Business Analysis, Enterprise Software, Leadership, Cross-functional Team..., Selling, Management, Mentoring, Integration, Salesforce.com, Management Consulting, CRM, Contract Negotiation, SaaS, Budgets, Channel Partners, Executive Management, Marketing, Supply Chain, Sales Process, Project Management, Strategic Partnerships, Process Improvement, Competitive Analysis, Operations Management, Forecasting, Pricing, Business Planning, Professional Services, International Sales, Account Management, Product Management, Team Leadership, Solution Selling, Business Process...
Education
Adelphi University 1981 — 1984
BBA, Marketing and Data Processing
Robert Half Technology September 2015 - Present
Mavidea Technology Group, LLC. March 2015 - August 2015
Apex Systems October 2014 - December 2014
Black Box Network Services May 2014 - August 2014
Ragan Smith Associates, Inc. January 2013 - March 2014
Cadre October 2011 - November 2012
Skills
High Technology Sales, Network Administration, Network Design, Wireless Networking, TCP/IP, Penetration Testing, License Management, Active Directory, Microsoft Technologies, Juniper, JNSA, CompTIA A+ Certification, Security+, Computer Security, Sales Engineering, Autodesk Software, Bluecoat, RSA Security, Palo Alto, Sales Management, Sales Operations, Forecasting, Foreign Languages, Computer Network..., Disaster Recovery, Exceeding Quotas, VoIP, Switches, Java, Cabling, Checkpoint Security, SharePoint Designer, Office 365, System Deployment, Software Deployment, Sonicwall, Dell Computers, Windows Server, Windows 7, Digital IC Design, Mobile Technology, Sales, Consulting, IT Strategy, Strategic Consulting, Symantec Backup, PCI Standards, Power Electronics, Programming, Linux
Education
DePaul University 1994 — 1998
Bachelor of Arts (BA), Business/Corporate Communications
Austin Peay State University 2009 — 2011
Associate of Science (AS), Computer Science & Electronics Engineering
7.13 Productions January 2008 - Present
JP Enterprises October 2008 - May 2014
Black Box Network Services June 1995 - January 2008
Skills
Advertising, Direct Mail, Editing, Copywriting, Technical Writing, Creative Direction, Marketing Strategy, Brand Development, Catalogs, Newsletters, Brochures, Web Content, Blogging, InDesign, Adobe Creative Suite, QuarkXPress, Proofreading, Direct Marketing, Publishing, Marketing Communications, Copy Editing, Email Marketing, Public Relations, WordPress, Adobe Acrobat
Education
Duquesne University 1990 — 1992
MA, Corporate Communication
Bethany College 1985 — 1989
BA, Communications-Journalism
Monessen High School
KensieMae, LLC January 2015 - Present
Startek Services LLC July 2014 - Present
MortgageTech January 2014 - January 2015
Space Coast Credit Union February 2007 - May 2013
Black Box Network Services March 2005 - January 2007
Skills
Encompass 360 Business..., Encompass 360 Banker, Group Policy, IIS, Computer Hardware, Microsoft Exchange, Netbackup, Active Directory, VMware, Blackberry Enterprise..., Microsoft Certified..., XP, DNS, UC4, DHCP, Disaster Recovery, Windows Server, WSUS, Software Documentation, Troubleshooting, Windows 7, Windows 8.1, Technical Support, Windows XP, System Administration
Education
Dillard High School 1994 — 1998
High School Diploma
Broward Community College
Network Services Specialist
Presidio November 2010 - Present
Black Box Network Services May 1980 - September 2010
Blackbox (formerly NextiraOne) 1985 - 1995
Blackbox (formerly NextiraOne) 1985 - 1995
Skills
PMO, Data Center, Vendor Management, ITIL, Integration, Managed Services, VoIP, Project Portfolio..., Project Delivery, System Deployment, Infrastructure, Disaster Recovery, IT Strategy, Operations Management, Change Management, WAN, PMP, Telecommunications, Cisco Technologies
Education
Becker College
Black Box Network Services January 2008 - April 2013
ACS Dataline (dba) Black Box Network Services July 2007 - January 2008
Shell Federal Credit Union July 2005 - May 2006
Skills
Customer Service, Event Planning, Marketing Strategy, Social Media Marketing, Great Plains Software, Microsoft Office, Microsoft Excel, Financial Reporting, Account Management, Accounts Payable, Budgets, Invoicing, Marketing, Strategic Planning, Project Management, Photoshop, Outlook, New Business Development
Education
Austin Community College
Business, Marketing
BiOM March 2012 - Present
Covidien March 2011 - March 2012
Covidien November 2009 - March 2011
Aspect Medical Systems April 1999 - February 2010
Black Box Network Services January 1997 - March 1999
Skills
Continuous Improvement, Supply Chain, Operational Excellence, Lean Manufacturing, Medical Devices, Supply Management, Materials Management, Manufacturing, Procurement, Management, Leadership, Project Planning, Warehousing, Operations Management, ERP
Education
Babson College - Franklin W. Olin Graduate School of Business
MBA
Penn State University
BS, Logistics
American Express March 2015 - Present
American Express February 2014 - March 2015
Black Box Network Services September 2006 - February 2014
System Concepts Inc. February 2006 - September 2006
Bill Luke Chrysler Jeep & Dodge July 2002 - January 2006
Skills
CCNP – VoiceNovember..., CCNANovember 9, 2007..., Cisco Technologies, Cisco Call Manager, MPLS, CCNA, SQL, WLAN, Databases, Microsoft SQL Server, VBScript, Cisco Certified, VoIP, Cisco UCCX, Extream Networks ENA -..., Cisco UCS, Cisco VoIP, Telecommunications, IT Operations, CCNP, Networking, Telephony, Unified Communications, Ethernet, Troubleshooting, Wireless, DNS, IVR, Technical Support, Cisco IOS, Switches, Network Design, QoS, IP, Call Centers, Cloud Computing, Integration, WAN, Information Technology, Managed Services, SIP, Infrastructure, LAN-WAN, Team Leadership
Education
Arizona State University 2002 — 2005
Bachelor's degree, International Business Management
Community Health Systems March 2012 - Present
Black Box Network Services March 2011 - March 2012
Direct Voice Communications June 2010 - December 2010
DEX Imaging June 2009 - 2010
Southeastern Telecom March 2008 - June 2009
XMi Technology September 2006 - March 2008
NovaCopy December 2002 - September 2006
Skills
PMP, Account Management, Process Improvement, Vendor Management, Cisco Technologies, Project Management, Management, Security, Leadership, VoIP, IT Management, Software Documentation, Telecommunications, Training, Networking
Education
Villanova University 2009 — 2011
Project Management
Broome Community College 1986 — 1988
Chemical Engineering
Black Box Network Services September 2013 - Present
CMC - eBiz Inc July 2011 - December 2011
Special Counsel Staffing Agency April 2010 - July 2011
Luminex Corporation January 2003 - February 2010
Luminex Corporation October 2000 - December 2002
Office Team Staffing Agency December 1999 - October 2000
Janus Financial Inc March 1999 - November 1999
Motorola July 1997 - January 1999
US Army December 1981 - December 1985
Skills
Accounts Payable, Data Entry, Accounts Receivable, Accounting, Management, Customer Service, Databases, Oracle Applications, Microsoft Excel, Leadership, Marketing Strategy, Microsoft Word, Social Networking, Social Media Marketing
Education
The University of Texas at Austin 1990 — 1995
Bachelor of Fine Art, Studio Art
Austin Community College 1986 — 1988
Associates of Applied Science, Commercial Art
Black Box Network Services June 2014 - Present
AECOM March 2001 - June 2014
Accelerated Systems Integration, Inc. March 1999 - March 2001
Niagara County - Catholic Charities WIC Program June 1994 - August 1998
Skills
Accounting, Management, Financial Modeling, General Ledger, Program Management, Water, Financial Reporting, Due Diligence, Financial Analysis, Auditing, Project Accounting, Budgets, Cost Management, Managerial Finance, Costpoint, Contract Management, Variance Analysis, Oracle Applications, Process Improvement, Sarbanes-Oxley Act, Analysis, Internal Controls, Forecasting
Education
Ashland University 2008 — 2010
Master of Business Administration, Executive Management with Finance specialization
State University of New York Empire State College 1997 — 1998
Bachelor Degree, Business Administration/Accounting
Niagara County Community College
Associates Degree, Accounting
Diane Forman Contact Center Consulting June 2013 - Present
Avaya June 2007 - June 2013
Bell September 2004 - June 2007
Black Box Network Services March 1999 - September 2004
Incotel Technologies January 1997 - May 1999
Skills
CRM, Telephony, IVR, Contact Centers, Solution Selling, Call Centers, Call Center, Unified Communications, CTI, Avaya, Telecommunications, Wireless, SIP, VoIP, Product Management, Vendor Management, ACD, Professional Services, IP, Managed Services, Channel Partners, Ethernet, MPLS, Video Conferencing, Cisco Technologies, SIP Trunking, Customer Experience, Enterprise Software, Strategy, Selling, Team Management, Business Development, Workforce Management, Competitive Analysis, Leadership, Pre-sales, Process Improvement, Cloud Computing, SaaS, Go-to-market Strategy, Consulting, Genesys, Mobile Devices, Integration, Outsourcing, Sales Engineering, Data Center, Service Delivery, Strategic Partnerships, Sales
Education
Bishop's University
Bachelor of Business Administration (BBA), Marketing Management and Economics
Marymount High School in Ste-Foy, Quebec
Data Specialties Inc. 2007 - Present
Black Box Network Services June 2003 - March 2005
Anglo Communications April 1991 - March 2000
Skills
Data Center, UPS systems, Solution Selling, Co-location, Management, Cabling, Business Development, Channel Partners, Power Distribution, Leadership, Contract Negotiation, Strategic Partnerships, Professional Services, Sales Management, Electricians, Infrastructure, Infrastructure..., Facilities Management, Go-to-market Strategy, New Business Development, Structured Cabling, HVAC, Energy Management, Fiber Optics, Optical Fiber, Enterprise Software, Managed Services, Strategic Planning, Product Management, Security, SaaS, Vendor Management, Energy Efficiency, Product Marketing, Sales
Education
County Upper 1994 — 1998
Bournemouth University 1978 — 1980
Electrical Engineering
Black Box Network Services September 1984 - March 2013
Skills
Graphic Design, Illustrator, Photoshop, Adobe Acrobat, QuarkXPress, Illustration, Digital Illustration, Photography, Logo Design, InDesign, Multimedia, Image Manipulation, Leadership, Digital Photography, Firefighting, Adobe Freehand, Technical Illustration, Mac, Non-profit Board..., Public Speaking, Hazmat Trained, Flyers, Structural Firefighting, Rope Rescue, NIMS, Vehicle Extrication, Non-profit Leadership, Non-profit...
Education
Art Institute of Pittsburgh 1980 — 1982
Associate's degree
Canon McMillan High School 1977 — 1980
Diploma
Black Box Network Services June 2015 - Present
Forsythe Technology April 2012 - June 2015
Forsythe Technology June 2009 - April 2012
Forsythe Technology June 2006 - June 2009
Argent Mortgage September 2005 - February 2006
Argent Mortgage July 2004 - September 2005
Care Animal Hospital August 2003 - July 2004
Western Illinois University August 2001 - May 2003
Skills
Training, Microsoft Office, E-Learning, Coaching, Software Documentation, Troubleshooting, Technical Writing, Instructor-led Training, Captivate, Technical Training, Curriculum Development, Employee Training, Training Delivery, Learning Management..., Oracle, Oracle User..., Cornerstone, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Order Processing, Purchase Orders, WebEx, Sales, Team Leadership, Vendor Management, Project Management, Process Improvement
Education
Western Illinois University 2001 — 2003
Master of Science (MS), Zoology/Animal Biology
Beloit College 1995 — 1999
Bachelor of Science (BS), Organismal Biology/ Performance Music
Black Box Network Services January 2015 - Present
EWA Government Systems Inc. January 2005 - January 2015
Fairmont Federal Credit Union February 2003 - January 2005
Phototronics / foto 1 April 1998 - February 2003
Skills
Security Management, COMSEC, Office Administration, ISP® Certification, Security Fundamentals..., Security Operations, Security Clearance, Security, Military, Information Security, Microsoft Office, Analysis, National Security, DoD
Education
American Military University 2013 — 2015
Master of Business Administration (MBA)
Alderson-Broaddus College 1987 — 1991
Bachelor of Science (BS), Business Administration
Synaptek Corporation September 2015 - Present
THE CENTECH GROUP, Inc. December 2013 - Present
Serco - North America February 2011 - December 2013
Serco - North America December 2008 - February 2011
McNeil Technologies December 2006 - December 2008
Black Box Network Services September 2004 - December 2006
NextiraOne Federal May 2004 - September 2004
YTC Services, Inc. August 2002 - May 2004
Ascom Timeplex September 1996 - April 2002
First Data Corporation February 1993 - August 1996
Skills
Network Security, Cisco IOS, Disaster Recovery, Data Center, Cisco Call Manager, Network Administration, Security, Cisco Technologies, Switches, Networking, Integration, Juniper, IP, Routers, Software Documentation
Education
Bellevue University 1995 — 1996
Technical Services, 3.67 GPA
Gateway College 1991 — 1994
Associates Degree Electronics Technician, Industrial Electronics Technology/Technician, 3.37 GPA
Black Box Network Services June 2015 - Present
Hewlett-Packard June 2011 - October 2014
The Apex Technology Group October 2000 - February 2011
Fleet Bank September 1991 - October 2000
Executone Information Systems 1989 - 1992
Sprint Nextel 1985 - 1987
ROLM 1979 - 1986
Skills
PMP, Vendor Management, SDLC, Management, RFP, Cloud Computing, Network Design, Disaster Recovery, Security, ITIL, Service Delivery, Project Portfolio..., Leadership, IT Strategy, SaaS, IT Service Management, Resource Management
Education
Bridgewater State College 1969 — 1973
BA, history
Red River October 2014 - Present
Black Box Network Services April 2013 - October 2014
Mutual Telecom Services January 2008 - April 2014
General Dynamics Information Technology 2000 - 2007
Castleberry Foods 1998 - 2000
Skills
Telecommunications, Proposal Writing, Program Management, VoIP, Project Planning, Project Management, Integration, Requirements Analysis, Strategic Planning, Contract Negotiation, PMP, Team Building, Telephony, Business Development, Unified Communications, Vendor Management, Wireless, IP, New Business Development, Schedule Control, Troubleshooting, MS Project, Team Leadership, Product Management, Security, Networking, Call Centers, Visio, Cross-functional Team..., Training, SIP, Management
Education
Central Virginia Community College 2007 — 2008
Business Administration and Management, General
Washington Business College 1992 — 1993
Certificate, Legal Administrative Assistant/Secretary, Dean's List
Anne Arundel Community College 1990 — 1991
General Studies
Comm-Works January 2015 - Present
TailWind Voice and Data June 2009 - January 2014
Black Box Network Services July 2006 - March 2009
Black Box Network Services 2005 - 2006
Black Box Network Services 2004 - 2006
Black Box Network Services June 1999 - 2004
Popp Telcom January 1996 - May 1999
Skills
Telecommunications, Cabling, VoIP, Call Centers, Troubleshooting, Management, Call Center, Cisco Technologies, Training, Software Documentation, Technical Support, Testing, Visio, Customer Service, Vendor Management, Telephony, Project Management, Customer Satisfaction, Wireless, Budgets, Unified Communications, Fiber Optics
Education
University of Minnesota-Twin Cities 1999 — 2001
Journalism and American Indian Studies
Anoka Ramsey Community College 1995 — 1998
Associate in Arts
Black Box Network Services March 2011 - Present
Black Box Network Services January 2001 - March 2011
Skills
Data Center, Project Management, Wireless, Program Management, Business Development, Telecommunications, Optical Fiber, Telephony, Cabling, Project Planning, Fiber Optics, Unified Communications, VoIP, Vendor Management, Infrastructure, Network Design, Solution Selling, System Deployment, Software Documentation, Budgets, Networking, PMP, Integration, IP, Managed Services, WAN, Security
Education
Austin Peay State University
Business Management
Management Concepts
Chanen Construction Company, Inc. June 2014 - Present
Delta Diversified Enterprises, Inc. July 2012 - February 2014
Clear Creek Construction January 2011 - July 2012
Black Box Network Services November 2009 - May 2010
Hoffman Construction January 2009 - April 2009
Wespac Construction June 2007 - August 2008
D J Murphy & Company June 2005 - August 2005
Skills
Microsoft Office, Excel, PowerPoint, Scheduling, Construction, Word, MS Project, Contract Management, Purchasing, Procurement, Logistics, Construction Management, Process Scheduler, Microsoft Word, Management, Budgets, Leadership, Project Management, Pre-construction, Contractors, Contract Negotiation, Project Planning, Project Estimation, Subcontracting, Primavera P6, Change Orders
Education
Arizona State University 2007 — 2009
Master of Science, Construction Management
Franciscan University of Steubenville 2002 — 2006
Bachelor of Science, Business Administration
Trivium School 1997 — 2001
Liberal Arts, General Liberal arts
Custom Computer Specialists, Inc. February 2010 - Present
Future Tech Enterprise November 2008 - February 2010
Avaya 2008 - 2008
Black Box Network Services 2006 - 2007
NetVersant 2005 - 2006
NextiraOne - formerly WCS, NCS 1984 - 2005
Nortel 1984 - 2005
Skills
Managed Services, VoIP, Data Center, Telephony, Storage, Unified Communications, Virtualization, Professional Services, Telecommunications, Enterprise Software, Integration, Sales Presentations, Account Management, IVR, Sales Process, Direct Sales, MPLS, Servers, Selling, Strategic Partnerships, Solution Selling, Networking, WAN, Lead Generation, Cloud Computing, Security, Product Management, Sales Operations, Salesforce.com, Avaya, Outsourcing, Cisco Technologies, IP, Co-location, Disaster Recovery, Channel Partners, New Business Development, Information Technology, Project Management, Strategy, Vendor Management, SaaS, CTI, CRM, Wireless, Go-to-market Strategy, Management, Sales, Technical Support, Hardware
Education
Adelphi University 1979 — 1981
BBA, Business Administration
Nassau Community College 1977 — 1979
AS, Business
BLACK BOX Network Services May 2012 - Present
Rogelio Salazar Photography December 2011 - Present
RedWire Digital September 2011 - Present
IDEA Public Schools August 2008 - September 2011
RED WIRE January 2005 - August 2008
Skills
Troubleshooting, Customer Service, Computer Hardware, Microsoft Office, Strategic Planning, Teaching, Digital Photography, Network Services, Structure Cabling, Instructional Technology, Problem Solving, Conflict Resolution, Direct Sales, Budgeting, Video Conferencing, E-learning, Adobe Lightroom, Apple Certified, Apple Aperture, Wedding Photography, Event Photography
Education
University of Texas at Brownsville 2011 — 2013
M. Ed, Educational Technology
Universidad Valle del Bravo 1992 — 1995
Computer Science Engineering, Administration
Universidad Autonoma de Tamaulipas 1989 — 1990
Administrative Computer Technician, Administration
Insight Card Services, LLC - A Green Dot Company August 2015 - Present
Black Box Network Services June 2014 - January 2015
CenturyLink Business November 2012 - June 2014
Earthlink Business / Deltacom August 2009 - September 2011
Cogent Communications 2006 - 2007
Deltacom 2003 - 2006
Deltacom August 2000 - October 2003
Skills
Sales Management, Negotiation, Strategic Planning, Team Building, New Business Development, Cloud Computing, Enterprise Software, Leadership, Sales, Data Center, Networking, Solution Selling, Cold Calling, Sales Process, Direct Sales, Management, Account Management, Salesforce.com, Managed Services, VoIP, Unified Communications, Telecommunications, Sales Operations, Wireless, Business Development, SaaS, CRM, MPLS, Sales Presentations, Professional Services
Education
Auburn University 1988 — 1991
Athens State University
B.S., Political Science
Black Box Network Services August 2014 - Present
ses solution June 2011 - April 2012
MISource January 2011 - May 2011
US Army February 2002 - November 2010
Skills
Telecommunications, IP, GSM, Telephony, Network Design, Ethernet, Switches, Fiber Optics, Call Centers, Routers, LAN-WAN, Unified Communications, Routing, Optical Fiber
Education
MMI of orlando fl 2012 — 2013
Mitchell Community College
Business Administration and Management, General
Virginia College-Jacksonville
Virginia College-Jacksonville
Starbucks June 2015 - Present
Rite Aid January 2014 - June 2015
Publix November 2013 - January 2014
PetSmart October 2011 - November 2013
Black Box Network Services February 2013 - August 2013
Kroger February 2009 - September 2011
Skills
Accounting, Microsoft Office, Marketing, Social Media Marketing, Financial Goals, Time Management, Management, Team Leadership, Marketing Communications, Film Composing, Game Composing, Piano, Audio Engineering, Writing, Film Directing, PowerPoint, Social Media, Social Enterprise
Education
Georgia Piedmont Techinal College 2015 — 2017
Associate’s Degree, Buiness and Fiance
Georgia Perimeter College 2012 — 2013
Music, Music, freshman
Art Institute of Atlanta 2010 — 2011
Lakeside High School 2009 — 2010
Music
Pillsbury Winthrop Shaw Pittman LLP August 2013 - August 2014
Graham Consulting Group January 2012 - July 2014
Black Box Network Services January 2011 - December 2011
Digital Connections 2008 - 2009
High Wire Networks July 2006 - December 2007
AT&T Labs, Inc. May 2005 - May 2006
Black Box Network Services August 2002 - December 2005
Graham Consulting Group April 2001 - August 2002
Verizon Business March 1998 - March 2001
Sprint January 1990 - March 1998
Skills
Contact Centers, Solution Selling, Sales Management, Sales Engineering, Telephony, Data Center, Unified Communications, Avaya, IP, Telecommunications, IVR, Customer Service, Sales, Voice Mail, SIP, Project Management, VoIP, Training, Software Documentation, Cisco Technologies, Call Centers, Switches, Technical Support, Product Management, Networking, Managed Services, Wireless, T1, WAN, Software Installation, LAN-WAN, Avaya Technologies
Education
Baker University 1993 — 1994
Communication, General
Johnson County Community College 1977 — 1979
AA, Communications
TELUS Communications January 2011 - Present
Black Box Network Services April 1998 - February 2010
Black Box Network Services September 1996 - April 1998
Black Box Network Services February 1995 - September 1996
Skills
Negotiation, Contract Negotiation, Vendor Management, Telecommunications, Competitive Analysis, Contract Management, Cross-functional Team..., Unified Communications
Education
University of Toronto 1988 — 1994
Master of Divinity, Theology
Brock University 1984 — 1988
Bachelor of Arts with Honors, Business Administration and Political Science
Pomeroy June 2014 - Present
Black Box Network Services March 2014 - March 2014
eBryIT, Inc. September 2013 - November 2013
Peak Systems - Texas May 2013 - May 2013
Sullivan and Cogliano April 2013 - May 2013
ITT Technical Institute September 2010 - September 2012
Florence-Darlington Technical College June 2010 - July 2010
Skills
Windows XP, Active Directory, Switches, System Administration, Technical Support, TCP/IP, Operating Systems, Troubleshooting, Windows, Laptops, Wireless Networking, Cabling, Windows 7, Computer Hardware, Networking, Windows Server, Computer Repair, Workstations, Software Installation
Education
ITT Technical Institute-Columbia 2010 — 2012
Associate of Science (A.S.), Computer Networking Systems
Independence University
Computer Application Programming
Black Box Network Services March 2015 - Present
Black Box Network Services May 2013 - Present
Addison Group October 2012 - May 2013
Provident Funding Associates L.P January 2012 - June 2012
Lobster Express June 2009 - January 2012
Skills
Licensed Apprentice..., Sales, CRM, Strategic Planning, Lead Generation, Coaching, Selling, Mortgage Lending, Performance Management, Talent Acquisition, Life Insurance, Team Management, Sales Management, Finance
Education
Bridgewater State University
Bachelor of Science Degree, Business Management
Massachusetts School of Barbering 2006 — 2007
NYC SCA September 2011 - Present
Black Box Network Services July 2010 - March 2011
Core BTS June 2009 - April 2010
NBTY May 2005 - June 2007
Cablevision 1998 - 2002
Skills
Data Center, Mobility Device..., VoIP, Cisco, Switches, Routers, Troubleshooting, Telecommunications, Visio, Network Administration, Documentation, CCNA, MS Project, WAN, Cisco Technologies
Education
Binghamton University - School of Management 1979 — 1981
BS, Business Management
Suffolk County Community College 1977 — 1979
AAS, Business Administration
"It's Time" Home Repair and Improvement Services, LLC March 2013 - Present
Black Box Network Services April 2010 - March 2011
Convergys / Intervoice June 2007 - June 2009
Premiere Global Services January 2006 - May 2007
etalk Corporation September 2002 - January 2006
Edify Corporation August 2001 - July 2002
Intervoice May 1994 - August 2001
Comverse Technology January 1992 - May 1994
Ameritech Audiotex Services, Inc. February 1991 - January 1992
Litel Telecommunications Inc. November 1988 - February 1991
Education
Benedictine University 1978 — 1982
Bachelor of Arts, Accounting
St. Joe's Grade School
Black Box Network Services January 2014 - Present
Massachusetts Army National Guard June 1983 - Present
Black Box Network Services May 2006 - December 2013
NextiraOne (formerly Williams Communications) 2001 - 2006
Williams Communications (formerly Nortel Communications) 1997 - 2001
Nortel (formerly NYNEX Meridian) 1994 - 1997
Nynex Meridian April 1990 - 1994
Nynex Business Informations Systems 1989 - 1990
Skills
Certified, Implementing..., Siemens HiPath..., Avaya IP Office..., Certified, Avaya BCM..., Certified, Vertical..., Nortel Option 11-81..., Alcatel Omni, Rhode Island Data and..., Connecticut T-2 License, Telephony, Telecommunications, Avaya, Cabling, VoIP, Unified Communications, Call Centers, Cisco Technologies, LAN-WAN, Switches, IP, T1, Managed Services, Troubleshooting, Avaya Technologies, Wireless
Education
Bristol Community College 1985 — 1987
Associate of Science (A.S.), Engineering Transfer
Somerset High School 1980 — 1984
Black Box Network Services April 2013 - Present
LOGOS Communications,DBA Black Box Network Services May 2012 - April 2013
Buckeye TeleSystem October 2010 - May 2012
Buckeye TeleSystem October 2006 - September 2010
Buckeye Telesystems October 2005 - October 2006
ADF Communcations December 2003 - November 2005
Skills
Cisco, ESI, CAC, Troubleshooting, Switches, Network Monitoring Tools, Cisco Technologies, IP Phones, VoIP, Network Design, Cisco Call Manager, Routers, Ethernet, Telecommunications, Unified Communications, Cisco Routers, VPN, VMware, Managed Services, Active Directory, CCNA, Optical Fiber, Microsoft Exchange, Windows Server, DWDM, TDM, Cabling, WAN, Networking, Virtualization, IP, Cisco IOS, Network Administration, DHCP, DNS, DOCSIS, EIGRP, Servers, Wireless, Disaster Recovery, BGP, OSPF, Firewalls, Cisco Nexus, MPLS, Data Center, LAN-WAN, Routing, CCNP, Fiber Optics
Education
Bowling Green State University 2001 — 2005
Bachelor of Science
Curries March 2015 - Present
Cambrex May 2014 - March 2015
Black Box Network Services June 2012 - May 2013
Hormel Foods July 2010 - June 2012
Hormel Foods July 2010 - January 2011
Next Generation Technologies May 2010 - October 2010
Best Buy November 2007 - May 2008
Skills
Troubleshooting, Computer Hardware, Windows, Microsoft Office, HTML, Hardware, Customer Service, Research, Software Documentation, Problem Solving, Web Design, Java, JavaScript, JavaBeans, Java Applets, J2EE Web Services, C#, SQL, Oracle SQL Developer, Object-oriented..., Web Development, VMware, Citrix, Network Administration, Windows Server, Scripting, Networking, Active Directory, Servers, Security, Management, Help Desk Support, Microsoft Exchange, Windows 7, Windows XP, Information Technology, Technical Support, Microsoft Excel, System Administration, Software Installation
Education
Bellevue University 2013 — 2015
Bachelor’s Degree, Computer Software Engineering, GPA - 3.8
North Iowa Area Community College (NIACC) 2008 — 2010
Associates; Associates, Science (Business/Information Systems Technology) - PC Technician; Arts
Garner Hayfield High School(GH-HS) 2002 — 2006
Associates, Computers
Michael D. Abraham & Associates January 2000 - Present
Alpinely July 2015 - Present
Viacom January 2008 - Present
TFE- Technology for Education and the Enterprise November 2011 - February 2014
S'Imagine, llc - mom&me PREMIUM Italian Pepper Hot Sauce 2010 - 2014
Dakota Security Systems Inc 2010 - 2011
Cable Tech, Inc 2008 - 2010
BLACK BOX NETWORK SERVICES, 2008 - 2008
Lines Of Communication, Inc. 2001 - 2008
Electric Company Of Omaha 2000 - 2001
Skills
Sales Management, Contract Negotiations, New Business Development, Contract Negotiation, Team Building, Consultative Selling, Telecommunications, Negotiation, Account Management, Channel Management, Vendor Management, Business Management, Vendor Relations, Team Management, Business Planning, Consultancy, Cabling, Customer Satisfaction, Pricing, Budgeting, Security, Integration, Team Leadership, CCTV, IP, Selling, Budgets, Management, Solution Selling, Business Development, Channel Partners, Leadership, VoIP, Networking, Strategic Partnerships, Direct Sales, Professional Services, Project Planning, Strategic Planning, Customer Service, Project Management, Product Management, Forecasting, Consulting, Product Marketing, Business Strategy, Management Consulting, Virtualization, Salesforce.com, Training
Education
Arizona State University
CORPORATE TRAINING
Glendale Community College
Ericsson January 2014 - December 2014
Ericsson January 2014 - December 2014
Samsung SDS March 2013 - September 2013
Axess Communications December 2012 - March 2013
Black Box Network Services May 2012 - August 2012
Sturgeon Electric Co Inc January 2011 - December 2011
Skills
Telephony, Telecommunications, VoIP, Troubleshooting, Data Center, Networking, Vendor Management, Project Management, Solution Selling, Windows, Account Management, Process Improvement, Management, Resource Management
Education
Arapahoe Community College 2008 — 2009
Associate's degree, Project Management, A
Emily Griffith Technical College 2007 — 2009
Associate’s Degree, Computer Systems Networking and Telecommunications, A
Black Box Network Services December 1993 - Present
Northern Telecom/Nortel Networks September 1977 - June 1992
Skills
ACD, VoIP, Unified Communications, Wireless, Avaya, Avaya Technologies, Call Centers, Managed Services, Account Management, SIP, Telecommunications, Solution Selling, Telephony, Direct Sales, IP, Networking, Cisco Technologies, Salesforce.com, Sales Process, MPLS
Education
Anoka Technical College
Vaco Technology August 2015 - Present
Cardinal Health August 2015 - Present
Black Box Network Services August 2014 - August 2015
PCM April 2014 - July 2014
PCM October 2012 - April 2014
Tangoe August 2010 - September 2012
The Scotts Miracle-Gro Company April 2010 - August 2010
Skills
Troubleshooting, Customer Service, Networking, Call Centers, Microsoft Office, Leadership, Telecommunications, Project Management, Team Leadership, Access, Microsoft Excel, Windows XP, Customer Satisfaction, Customer Experience, Information Technology, Software Documentation, Process Improvement, Vendor Management, Salesforce.com, Technical Support, Lotus Notes, Outlook, Telephone Skills, Technical Documentation, Project Coordination, PowerPoint, Intercultural Awareness, Video Editing, Image Editing, Photoshop, Invoicing, Training, Visio, CRM, Time Management, Customer Retention, Management, System Administration, Sales, Help Desk Support, Analysis, SharePoint, Computer Hardware, Customer Support, Typing, Communication, Intercultural..., Premiere Elements, Interpersonal..., Interpersonal...
Education
Columbus State Community College 2013 — 2015
Certificate of project management
Bluffton University 2005 — 2009
Bachelor of Arts (B.A.), Broadcast Journalism and Communications
CPT Network Solutions February 2011 - Present
Spencer Technologies March 2008 - January 2009
Black Box Network Services 2002 - 2008
Skills
Telecommunications, Vendor Management, Project Management, IP, Telephony, Troubleshooting, Ethernet, Cabling
Education
Ball State University 1996 — 2002
Bachelor of Science (B.S.), Business Information Technology
Ball State University - College of Business
BS, Business Information Technology
Black Box Network Services August 2014 - Present
Web Net Group, Inc August 2012 - Present
ABBTECH March 2013 - April 2014
Abrams Hebrew Academy October 2010 - June 2011
Kosher On The Go June 2009 - October 2010
Shuva Israel Yeshiva August 2007 - June 2009
Millenium Staffing November 2005 - August 2007
Skills
Mac, Mac OS X, pc, Windows, LAN, LAN-WAN, Networking, Network Design, Wireless Networking, Network Administration, network technician, OS X, Cisco Technologies, Help Desk Support, Technical Support, Routers, Servers, Windows Server, Management, Social Media, Public Speaking, Troubleshooting, Microsoft Office, Microsoft Excel, Strategic Planning
Education
CISCO LEARNING NETWORK 2015 — 2015
CISCO CERTIFIED TECHNICIAN FOR ROUTERS & SWITCHES, CCT RS-TECH
Global Knowledge 2012 — 2012
Cisco Certification of SBEN (Small Business Engineering Network), CISCO Certifications
Ben Gurion University 1991 — 1993
Computer Science
Univ. of Bridgeport 1989 — 1991
Psychology, 3.4
Bensalem High School 1985 — 1989
High School Diploma
Black Box Network Services September 2008 - Present
Inflow Systems Inc. September 2006 - September 2008
Accolade Technologies June 1998 - September 2006
Document Solutions Inc. January 1997 - June 1998
Skills
Unified Communications, VoIP, IP, Telephony, Telecommunications, Wireless, Wireless Networking, WiFi, Networking, Switches, T1, MPLS, Routers, Solution Selling, Consultative Selling, Managed Services, Cabling, Structured Cabling, Hardware, SIP Trunking, Troubleshooting, LAN-WAN, Ethernet, Cloud Computing, Voice & Data Convergence, PBX, LAN/WAN, Firewalls, WLAN, Optical Fiber, Video Conferencing, Co-location, Contact Centers, TDM, Unified Messaging, Hosted Services, IP PBX, ACD, Sales, Cisco Technologies, Account Management
Education
Brigham Young University 1989 — 1995
Bachelor of Science, Recreation Management, Business
Black Box Network Services May 2013 - Present
Black Box Network Services July 2011 - May 2013
PS Technologies January 2008 - July 2011
Lockheed Martin June 2006 - January 2008
York Telecom Corp./Initia Inc. February 2000 - May 2006
Buzzlife Productions November 1998 - January 2002
Y2K Council October 1999 - February 2000
Tower Records December 1997 - December 1999
MITRE May 1998 - October 1999
Skills
Video Conferencing, Customer Support, Technical Support, Tandberg, Technical Services, Troubleshooting, Customer Service, Customer Service..., Networking, Long-term Customer..., Employee Management, Unified Communications, Sales Support, Database Management, Service Delivery, Sales, Technical Sales..., Managed Services, Cisco Technologies, Solution Selling, Team Leadership, Streaming Media, AV, Telecommunications, IP, Video, Telepresence, ISDN, Switches, Wireless, Cabling, Collaboration Solutions, Product Management, Professional Services, Sales Engineering, Data Center, Channel Partners, Business Development, Integration, Account Management, Training, Management, Strategic Partnerships, Vendor Management, Cisco Master ATP, Cisco Powered Services, Cisco Telepresence, Polycom Video..., Cisco Certified
Education
Brookdale Community College 2006 — 2008
Elementary Education and Teaching
Northern Virginia Community College 1998 — 1999
Audiovisual Communications Technologies/Technicians
Radford University 1997 — 1998
Liberal Arts and Sciences/Liberal Studies
The Client Strategy Group September 2014 - Present
Black Box Network Services January 2012 - May 2014
Presidio Network Solutions 2009 - 2012
Voice Print International 2006 - 2009
Network Equipment Technology (NET) 2004 - 2006
Edify Corporation 1999 - 2004
Brite Voice System April 1987 - 1999
Skills
New Business Development, Sales Management, Salesforce.com, Direct Sales, Sales Process, Negotiating Contracts, Team Motivator, Contract Negotiation, Interpersonal..., Solution Selling, Contact Centers, Sales Operations, Selling, CRM, Channel Partners, VoIP, Managed Services, Telecommunications, IVR, Call Centers, Professional Services, Leadership, Management, Account Management, Training, Cloud Computing, Unified Communications, Business Development, Start-ups, Networking, Sales, Business Intelligence, SaaS, Data Center, Telephony, Sales Enablement, Strategy, Pre-sales, Avaya, Wireless, Go-to-market Strategy, Strategic Partnerships, Business Alliances, Virtualization, Customer Satisfaction, Storage, Lead Generation, Partner Management, Consulting, Cisco Technologies
Education
Bowling Green State University 1977 — 1981
BA, Communication/Music, B+
Westlake High School, Westlake, Ohio
Graduated, Music Performance, General
Contact Solutions July 2013 - January 2014
Unify 2014 - 2014
Unify 2014 - 2014
SocialExtract January 2013 - June 2013
Genesis Networks Integration Services February 2011 - September 2012
Black Box Network Services December 2007 - February 2011
Siemens Enterprise Communications March 1984 - October 2007
Siemens 1985 - 2007
Skills
Customer Retention, Hosted Services, Unified Communications, VoIP, Executive Management, Pricing, Telecommunications, Managed Services, Channel, Product Management, Strategic Partnerships, Strategy, Cross-functional Team..., Start-ups, Business Strategy, CRM, Direct Sales, New Business Development, Sales Management, Vendor Management, Sales, Management, Sales Operations, Solution Selling, Leadership, Contract Negotiation, Marketing, Call Centers, Multi-channel Marketing, Go-to-market Strategy, Key Account Management, Channel Partners, Business Planning, P&L Management, Business Development, Product Development, Business Alliances, SaaS, Cloud Computing, Professional Services, Networking, Wireless, Selling, Salesforce.com, Product Marketing, Customer Satisfaction, Mobile Devices, Lead Generation, Integrated Marketing, Sales Process
Education
American University - Kogod School of Business 1971 — 1976
B.A., Business Administration/Marketing
Black Box Network Services July 2014 - Present
Black Box Network Services June 2010 - July 2014
Blue Diamond Remodeling March 2010 - July 2010
Marsh Insurance and Risk Services April 2009 - June 2010
Momentum Designs 2008 - 2010
Living Vistas February 2009 - October 2009
STONE SOLUTIONS, INC February 2007 - February 2009
Berry Aviation, Inc August 2003 - May 2007
Goodrich Aerospace Aerostructures Group October 1998 - February 2002
Tangram Rehabilitation Network January 1996 - February 1998
Skills
Interior Design, Project Coordination, Microsoft Office 2007, Sales, Customer Service, Team Leadership, Critical Thinking, Timely Decision Making, Active Listening, Interpersonal Skill, Organizational Structure, Research and Planning, Project Management, Negotiation, Supervisory Skills, Preparation, Problem Solving, Account Reconciliation, Adobe Acrobat, Multi Tasking, AutoCAD, Highly detail oriented, Reliability, Deadline Driven, Quality Control, Operating Budgets, Contract Negotiation, Operations Management, Behavior Modification, Space planning, Stone, Bathroom and Kitchen..., Integrity, Management, Vendor Management, Telecommunications, Program Management, Microsoft Excel
Education
The University of Texas at Austin 2001 — 2001
Continuing & Extended Education, Leadership Certificate
Southwest Texas State University
Bachelor of Science in Family and Consumer Science, Interior Design
Austin Community College 1996 — 1998
Undergraduate Studies
Black Box Network Services March 2004 - Present
IBM 2002 - 2003
Merisel 1998 - 2001
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Strategic Partnerships, Windows, Contractors, Telecommunications, Team Building, Sales, Call Centers, Account Management, Solution Selling, New Business Development, Direct Sales, Unified Communications, Managed Services, Sales Process, Channel Partners, Sales Operations, Selling, SaaS, VoIP, Cold Calling, Sales Management, Wireless, Salesforce.com, Enterprise Software, Cloud Computing, CRM, Professional Services, Lead Generation, Business Development, Networking, Data Center, Sales Enablement, Product Management, Management, Contract Negotiation, Team Leadership, Project Management, Negotiation, Troubleshooting, Vendor Management, Strategic Planning, Customer Satisfaction, Budgets, Leadership, Key Account Management
Education
UNC Chapel Hill 1990 — 1994
Bachelor of Science (BS), Psychology
Appalachian State University 1989 — 1990
Appalachian AP program as Senior at Davie High, General Studies
IBM Sales School
Black Box Network Services December 2014 - Present
Black Box Network Services April 2013 - December 2014
United States Postal Service March 2010 - April 2013
Logan's Roadhouse October 2009 - March 2010
BGSU Student Money Management Services January 2009 - May 2009
Ohio Aggregates and Industrial Minerals Association May 2008 - August 2008
Skills
Customer Service, Time Management, Microsoft Office, Public Relations, Leadership, Press Releases, PowerPoint, Management, Microsoft Word, Social Networking, Microsoft Excel, Telecommunications, Customer Satisfaction, Training, Project Management, Marketing, Facebook, Problem Solving, Social Media, Mail Delivery, Vendor Management, Unified Communications
Education
DeVry University-Ohio 2012 — 2013
Associate's in Network Systems Administration, Computer Systems Networking and Telecommunications, 4.0
Bowling Green State University 2005 — 2009
Bachelor of Science in Journalism: Public Relations, Minor in Marketing, 3.7
Liberty Union High School 2001 — 2005
Telaid July 2010 - Present
Black Box Network Services October 2004 - July 2010
Cable Constructors Inc. January 1999 - February 2004
Skills
Fluent in Spanish, Cabling, Optical Fiber, Fiber Optics, LAN-WAN, Wireless, Certified Project..., Low Voltage, Network Security, DWDM, IP, DSL, Broadband, Telecommunications, Telephony, Data Center, Project Delivery, Integration, Security, Troubleshooting, SDH, Switches, Unified Communications, WAN, Software Installation, FTTx, Computer Hardware, CCTV, VoIP, Ethernet, Hardware, Networking, PMP, Structured Cabling, T1, Network Design, Project Portfolio..., Spanish-speaking, Cisco Technologies, Wireless Networking, Routers, System Deployment, Managed Services, Vendor Management, Call Center, Video Conferencing, Computer Network..., Avaya, Project Management
Education
Augusta Technical College 1996 — 1997
Business Administration and Management, General
F2Si, Inc. January 2015 - August 2015
Black Box Network Services July 2013 - December 2014
Pediatric Alliance, P.C. September 2012 - July 2013
Bradford School July 2012 - September 2012
Highmark Blue Cross Blue Shield September 2011 - January 2012
New Castle Community YMCA August 2010 - March 2011
InfoCision Management Corporation May 2008 - August 2008
Scottish Rite Cathedral January 2008 - May 2008
Chuck Tanner's Grille September 2005 - May 2008
Skills
Troubleshooting, PC Repair, PC Migrations, Help Desk Support, Project Management, Systems Administration, Network Support, Customer Support, PC Imaging, Software Support, Hardware Support, PC Rollouts, Cloud Implementation, IT Management, Network Performance..., System Administration, Technical Support, Network Administration, SharePoint, Databases, Servers, Software Installation, Networking, Computer Repair, Microsoft Exchange, Hardware, Security, Linux, Windows, Operating Systems, Windows Server, Citrix, Firewalls, Windows 7
Education
Duquesne University 2011 — 2013
Master's of Science in Leadership, Information Technology, 3.8
Slippery Rock University of Pennsylvania 2008 — 2011
Bachelor's of Science, Information Technology
Erie Business Center-New Castle 2006 — 2008
Associate's of Specialized Business, Computer Science
Dell July 2011 - Present
VMware January 2010 - June 2011
Dell April 2002 - May 2009
BLACK BOX NETWORK SERVICES January 2000 - November 2001
SASCO DATA SYSTEMS 1997 - 1999
Skills
VTSP, VSP, Cloud Computing, VMware, Solution Selling, Storage, Channel, SaaS, Enterprise Software, Virtualization, Managed Services, Pre-sales, Salesforce.com, Data Center, Professional Services, Storage Solutions, Direct Sales, Sales Process, Storage Virtualization, Compellent, SMB, Channel Partners
Education
Arizona State University 1992 — 1995
Accounting, Accounting
Communications Technology Association of MN September 2001 - June 2010
NBC Sports 2007 - 2010
Technology Managment Corporation April 2008 - February 2009
Black Box Network Services August 2006 - October 2007
XO Communications February 2004 - June 2005
Sprint December 2002 - November 2004
Broadwing Communications June 2001 - December 2002
MCI / Worldcom July 1999 - March 2001
Broadview Media 2001 - 2001
MCI May 1998 - June 1999
Education
Brown College 1986 — 1987
Associates Degree, Radio/Television Broadcasting
Black Box Network Services May 2001 - Present
Nu-Vision Technologies d/b/a Black Box Network Services May 2001 - June 2006
Skills
Sales Process, Cisco Technologies, Unified Communications, Infrastructure, Telecommunications, Telephony, VoIP, Managed Services, Data Center, Avaya, SIP, Call Centers, Project Management, IP, Wireless, Management, MPLS, Sales Engineering, SIP Trunking, Avaya Technologies
Education
Briarcliffe College 1999 — 2002
Bachelor, Criminal Justice
Black Box Network Services January 2014 - Present
Hardee's 912 January 2013 - June 2014
cumberland environmental resources co June 2012 - October 2013
Sims Recycling Solutions July 2011 - January 2012
VF Imagewear August 2010 - June 2011
Skills
Customer Service, Computer Proficiency, Windows, Microsoft Office, Outlook, Buzzsaw
Education
Daymar Institute-Murfreesboro 2011 — 2012
ASG Software Solutions 2014 - Present
Black Box Network Services 2011 - 2013
Convergys 2009 - 2011
Oracle 2006 - 2008
Hewlett-Packard 2005 - 2006
CREVCO INC 2001 - 2005
Aspect Software 1995 - 2001
Skills
Call Center, Unified Communications, Professional Services, Workforce Management, BPO, CRM, Customer Experience, Sales Process, Call Centers, Business Process, Solution Selling, Entrepreneurship, Sales Management, Telephony, Enterprise Software, SaaS, Strategy, Selling, Leadership, Pre-sales, Account Management, Strategic Partnerships, Telecommunications, Start-ups, Business Intelligence, Sales Operations, Outsourcing, Contact Centers, Sales, Cloud Computing, Business Development, Managed Services, Product Management, Wireless, Lead Generation, Software Industry, Salesforce.com, VoIP, Mobile Devices, Direct Sales, Partner Management, Avaya, CTI, IVR, Vendor Management, Business Alliances, Go-to-market Strategy, Data Center, Channel Partners, Complex Sales
Education
Brock University
Economics
Douglas College
Business Administration
Black Box Network Services October 2012 - Present
UBS Financial Svc Inc June 2000 - November 2008
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, CompTIA A+, Project Management, Multiple Project..., Business Analysis, Technical Support, Telecommunications, Vendor Management, Troubleshooting, Public Speaking, Customer Service
Education
Berea College
Bachelor of Arts (B.A.), Political Science
Stratix Corporation 2006 - May 2012
Black Box Network Services May 2006 - June 2006
NextiraOne July 2003 - May 2006
NextiraOne (formerly Williams Communications) 2003 - 2006
Platinum Equity 2000 - 2006
MedQuist, Inc. June 2002 - July 2003
Lanier Healthcare 2000 - 2003
ExecuTrain 1996 - 2000
Deloitte and Touche 1988 - 1996
Skills
Mergers, Financial Reporting, Financial Analysis, Accounting, Forecasting, Sarbanes-Oxley Act, SEC filings, Budgets, Process Improvement, Managerial Finance, Strategic Planning, Start-ups, Acquisition Integration, Due Diligence, Auditing, Executive Management, Finance, Strategic Financial..., SaaS, Financial Modeling, Business Development, CPA, Leadership, Strategy, Strategic Partnerships, Mergers & Acquisitions, Management Consulting, Change Management, Management, Sales, Internal Controls, Recruiting, Cross-functional Team..., Cash Management, Business Planning, Business Process..., Business Process, Outsourcing, ERP, Human Resources, Risk Management, Business Strategy, Business Analysis, Financial Planning
Education
Auburn University 1982 — 1987
BA, Accounting
Auburn University
Accounting
AT&T Mobility 2008 - Present
Black Box Network Services January 2007 - December 2007
Mitel Networks January 2000 - February 2006
Mitel Networks January 1986 - December 1999
Mitel Networks January 1984 - December 1985
Skills
Solution Selling, Product Management, Unified Communications, CRM, Telecommunications, VoIP, Enterprise Software, Sales Management, Management, Channel Partners, Sales, Managed Services, Sales Process, Wireless, Marketing, Strategic Partnerships, Leadership, Cross-functional Team..., Sales Operations, Direct Sales, Mobile Devices
Education
Brenau University
Black Box Network Services Enterprise Sales Rep IVBlack Box Network Services - VSN2006 - Present
AT&T 1967 - 2000
Education
Bakersfield College 1965 — 1969
AA, English
Bob Jones University
Black Box Network Services June 2005 - Present
Education
Bristol Community College 1985 — 1987
Black Box Network Services April 2009 - Present
Black Box Network Services April 2007 - April 2009
Black Box Network Services April 2005 - April 2007
Norstan Communications May 2003 - April 2005
Norstan Communications February 2001 - May 2003
Skills
Networking, Troubleshooting, Infrastructure, Cisco Technologies, Technical Support, Security, VoIP, IP, Network Security, Virtualization, Data Center, VMware, WAN, Servers, Telecommunications
Education
Boston University 2005 — 2007
M.S., Computer Information Systems Security
University of Wisconsin-Stout 1996 — 2000
B.S., Telecommunications
Black Box Network Services July 2008 - Present
Mutual Telecom Services June 2002 - July 2008
General Dynamics June 1996 - August 2000
Education
Bentley College - Elkin B. McCallum Graduate School of Business 1998 — 2000
MBA, Finance
Isenberg School of Management, UMass Amherst 1992 — 1996
Black Box Network Services March 2013 - Present
Make Technologies, a Dell Company February 2013 - February 2013
Dell January 2011 - February 2013
Dell 2010 - 2011
Dell 1999 - 2010
Skills
Account Management, Business Intelligence, Microsoft Excel, PowerPoint, Microsoft Word, Organizational..., Customer Service, Detailed Organization, Outstanding time..., Proficient Communicator, Dependable Team Player, Business Process..., Process Improvement, Project Management, Access, Business Analysis, Salesforce.com, Forecasting, Software Documentation, Accounts Receivable
Education
Austin Community College 1995 — 1997
Black Box Network Services November 1993 - Present
Education
St. Catherine University 2010 — 2014
Holistic Health Studies Masters Program
Augsburg College 2007 — 2010
BA, Psychology
Black Box Network Services March 2014 - Present
Bedroc, Inc. March 2013 - December 2013
Beacon Technologies June 2003 - February 2013
Beissbarth USA January 2003 - June 2003
USA TODAY 2002 - 2002
Everest Technologies January 2000 - December 2001
Skills
Organizational..., MS Office – Word,..., Construction Drawings, MS Project Schedule, Masterbuilder,..., HR Policies & Procedures, Benefit Administration, Accounting, Vendor Management, Sales Management, Team Building, Process Improvement, Contract Negotiation, Cabling, Telecommunications, New Business Development, Business Process..., Program Management, Access Control, Budgets, Recruiting, Healthcare, VoIP, Hiring, Structured Cabling, Talent Acquisition, Integration, Temporary Placement, Video Conferencing, Access, Account Management, Virtualization, Project Management, Security, Coaching, Business Analysis, Onboarding, Strategic Planning, Resource Management, Construction, Technical Recruiting, Performance Management, Team Leadership, Microsoft Office, Data Center, Sourcing, Organizational..., Project Planning, Negotiation, Sales
Education
Auburn University 1996 — 1999
Bachelor of Computer Engineering, Computer Engineering
Aquinas College 2007 — 2007
Human Resource Management Certificate, Human Resources Management and Services
Darton College 1994 — 1996
Associate of Science, Pre-Engineering
Buckingham ITS Consulting June 2012 - Present
ECOM Engineering August 2010 - June 2012
Black Box Network Services March 2007 - August 2010
Electrical Design Consultants April 2005 - March 2007
Angus-Hamer, Inc April 2001 - April 2005
Skills
Telecommunications, Cabling, Optical Fiber, Data Center, Project Management, Fiber Optics, Wireless, Video Conferencing, Vendor Management, Needs Analysis, Collaboration, IT Infrastructure Design, Construction, Construction Management, Telephony, Project Planning, Infrastructure, New Business Development, Engineering, Management, Structured Cabling, Solution Selling, Managed Services, Networking, Ethernet, System Deployment, CCTV, Business Development, Architecture, Contract Negotiation, SIP, Cloud Computing, Broadband, Direct Sales, PMP, Professional Services, Call Centers, Security, Network Design, Network Architecture, Avaya, Switches, Troubleshooting, LAN-WAN, WAN, Cisco Technologies, Wireless Networking, Network Engineering, Avaya Technologies
Education
ITCS PMP Boot Camp 2012 — 2012
Sacramento City College 1995 — 1996
Telecommunications
John F. Kennedy University 1976 — 1977
Business Administration
Boise State University 1968 — 1970
Biology
Philander Smith College 1963 — 1966
Science/Pre-Dentistry
Black Box Network Services
Skills
VoIP, Telephony, Telecommunications
Education
Arizona State University 2007 — 2011
SSi (Summit Systems Inc) March 2015 - Present
Black Box Network Services January 2013 - January 2015
Black Box Network Services January 2010 - January 2013
Tech Force, LLC July 1999 - January 2010
TennMark Telecommunications 1988 - 1999
Skills
Telecommunications, Operations Management, Customer Relations, Strategic Planning, Contract Negotiations, VoIP, New Business Development, Sales Management, Contract Negotiation, Solution Selling, Direct Sales, Wireless, Vendor Management, Business Strategy, Account Management, Customer Service, Unified Communications, Managed Services, Salesforce.com
Education
Broward Community College 1977 — 1979
Black Box Network Services October 2009 - Present
Siemens Enterprise Communications, Inc June 1996 - October 2009
Skills
Telecommunications, PMP, Unified Communications, Call Centers, Sales, Team Leadership, Business Development, Telephony, VoIP, Management, Customer Service, Process Improvement, Team Building, Vendor Management, Leadership, Managed Services, Cross-functional Team..., Project Planning, IVR, Program Management, Visio, Account Management, Project Management, MS Project, Strategic Partnerships, Strategy, CRM, Sales Operations, Troubleshooting, Product Management, Customer Satisfaction, Disaster Recovery, Budgets, Integration, Solution Selling, Strategic Planning, Networking, IP, Salesforce.com, Coaching, Wireless, Professional Services, Software Documentation, Direct Sales
Education
Bay Path University
AS, Psychology
Black Box Network Services September 2013 - Present
Electra Link October 2012 - September 2013
Electra Link 2008 - October 2012
Poll Sound 1991 - 2006
Skills
Telecommunications, Project Management, Microsoft Office, Linux, Java, Microsoft Excel, Customer Service, Strategic Planning, SQL, VoIP, C++, Sales Management, iOS development, Audio Engineering, Audio Conferencing, Digital Audio, Video Conferencing, Digital Video, Control Systems Design, AMX Programmer, Crestron, Biamp, Tandberg, ClearOne, Extron, BSS, LifeSize Video..., Polycom, QSC, Crown, Digital Media
Education
Brigham Young University 1991 — 1994
Mathematics
Photocraft/Grafx Group September 2004 - August 2010
Paul C. Buff, Inc. March 2002 - June 2004
Black Box Network Services January 2000 - January 2002
Education
Fort Lewis College
Bachelor of Arts, Business Administration/Marketing
Art Institute of Colorado
Associate of Applied Sciences, Photography
Systems Technology Group, Inc. November 2014 - Present
Carhartt, Inc February 2008 - November 2014
GreenPath Debt Solutions October 2006 - February 2008
City of Pontiac November 2003 - October 2006
Black Box Network Services November 1999 - January 2003
Skills
Networking, Disaster Recovery, VoIP, Telecommunications, Project Management, Information Technology, Security, Troubleshooting, Windows, Visio, Cisco Call Manager, Microsoft Exchange, Avaya, Vendor Management, Active Directory, SQL, Avaya Technologies, Team Building, Call Center, Program Management, Team Leadership, SIP Trunking, Firefighting, Call Centers
Education
Baker College Business and Corporate Services 2002 — 2006
BS, Computer Science
Presidio May 2014 - Present
Presidio June 2012 - April 2014
Presidio Networked Solutions March 2011 - June 2012
Presidio April 2009 - March 2011
MTM Technologies July 2006 - April 2009
Black Box Network Services October 2002 - July 2006
Telephone Associates, Inc. June 2000 - October 2002
NAV Canada January 1997 - October 1997
Brink’s Canada Limited January 1995 - January 1997
Skills
Security, Penetration Testing, IT Management, Networking, Pre-sales, Compliance Audits, Compliance Management, HIPAA, PCI DSS, Integration, Vulnerability Assessment, Cisco Technologies, Computer Security, Information Technology, Network Security, Information Security, Telecommunications, Firewalls, Disaster Recovery, Business Continuity
Education
West Chester University of Pennsylvania 2011 — 2015
Master of Business Administration (M.B.A.)
West Chester University of Pennsylvania 2011 — 2013
Graduate Business Certificate, Business/Commerce, General
Confederation College 1997 — 2000
Electrical Engineering, Computer Networking
Academy of Learning 1998 — 1998
Business, Microcomputer Business Applications Degree
Lakehead University 1991 — 1995
Bachelor's Degree, Science
Texas Health and Human Services Commission October 2014 - Present
Black Box Network Services January 2014 - October 2014
Austin Ribbon and Computer August 2013 - January 2014
BryComm, LLC October 2012 - August 2013
Dillo Lawn Care January 2012 - October 2012
Austin Independent School District August 2009 - June 2011
Shared Technologies August 2000 - August 2009
Pyramid Communication Services, Inc September 1999 - August 2000
Motorola Solutions September 1993 - September 1999
Motorola September 1993 - September 1999
Skills
Telecommunications, Networking, Testing, Troubleshooting, Avaya, VoIP, Cabling, Avaya Technologies, Team Building, Customer Service, WAN, Microsoft Office, Project Management, Call Centers, Switches, Unified Communications, TCP/IP, Voice Mail, Team Leadership, Nortel, Vendor Management Skills, Vendor Relationships, Customer Experience, ACD, ITIL v3 Foundations..., Technical Support, Integration, Security, Disaster Recovery, Vendor Management
Education
Austin Community College 1993 — 2000
Sterling Jewelers Inc. December 2002 - Present
Black Box Network Services December 2013 - Present
Pacific Com Tel May 2001 - November 2003
Lucent Technologies September 2000 - May 2001
Custom Metal Concepts July 1997 - April 2000
Skills
Art, Gems, Jewelry, Customer Service, Fine Art, Metalsmithing, Handmade Jewelry, Jewelry Design, Telecommunications, Painting, Event Planning, Graphic Design, Woodworking, Calligraphy, Embroidery, Microsoft Word, Enameling, Leathercraft
Education
Arizona State University 1984 — 1998
BFA, Jewelry/Metals
Black Box Network Services 2010 - Present
Standard Tel Networks 2006 - 2010
Skills
VoIP, Solution Selling, MPLS, Call Centers, Unified Communications, Telephony, Telecommunications, IP, Managed Services, IVR, SIP
Education
American InterContinental University 2009 — 2010
Associate's Degree, Business Administration and Management, General
Missouri Southern State University 1982 — 1986
Mona Electric Group Inc. September 2003 - Present
Black Box Network Services August 1991 - September 2003
Skills
Cabling, Security, CCTV, Data Center, Fiber Optics, VoIP, Telecommunications, Integration, Fire Alarm, Troubleshooting, Optical Fiber, Network Design, Access Control, Alarm Systems, Wireless, LAN-WAN, Solution Selling, Contract Negotiation
Education
Anne Arundel Community College
Lockhart Geophysical Co. July 2011 - Present
Thomas Backs, CPA, MBA 2006 - July 2011
Black Box Network Services March 2005 - August 2006
Thomas Backs, CPA, MBA 1999 - 2005
Golden Technologies Company, Inc. 1996 - 1999
Fujitsu Computer Products of America 1992 - 1995
Building Systems, Inc. 1989 - 1991
Skills
Finance, Strategy, Sales, Payroll, Account Reconciliation, Income Tax, Tax, Accounting
Education
University of Colorado Denver 1998 — 2000
MBA, Accounting
Ball State University
BS, Accounting
Black Box Network Services January 2001 - Present
Education
Algonquin College of Applied Arts and Technology 1964 — 1967
Applied Arts, Accounting
Apple February 2013 - Present
Apple October 2013 - February 2014
Volt Technical Resources March 2012 - February 2013
Volt Technical Resources April 2010 - January 2011
Black Box Network Services March 2010 - April 2010
Volt Technical Resources November 2009 - March 2010
WebYES! June 2009 - October 2009
Time Warner Cable February 2008 - January 2009
teleNetwork September 2006 - June 2007
American Cancer Society March 2006 - August 2006
Skills
Troubleshooting, Technical Support, Networking, Hardware, Computer Repair, Windows 7, OS X, Mobile Devices, Customer Experience, Training, Customer Service, Management, Social Media Measurement, Facebook, Consulting
Education
Austin Community College 2007 — 2009
N/A
Black Box Network Services September 2008 - Present
TEKsystems December 2000 - September 2008
City of Tempe July 1998 - November 2000
Skills
Toshiba Trained, Ericsson PBX, Nitsuko Trained, AutoCAD, Cabling, Cat5, T1, Cat5e, Avaya, Telephony, Routers, Switches, LAN-WAN, Software Installation, VoIP, Voice Mail, Integration, Telecommunications
Education
Arizona State University 2000 — 2001
High Tech Institute 1997 — 1998
Occupational Studies, Avionics/Communications
Black Box Network Services 1998 - Present
Fisher Scientific 1996 - 1998
Skills
Brochures, InDesign, Web Design, Photoshop, Layout, Advertising, HTML, Adobe Acrobat, Dreamweaver, QuarkXPress, Catalogs, Graphics, Graphic Design
Education
Art Institute of Pittsburgh
Black Box Network Services September 2014 - Present
DHL October 2013 - August 2014
Washington Gas Energy Services June 2009 - October 2013
Silkscreen Productions February 2001 - May 2009
Nalco 2006 - 2008
Skills
Contract Management, Word, Outlook, Customer Relations, Customer Service, Microsoft Excel, PowerPoint, Executive..., Life Coaching, Vocalist, Events Coordination, Program Management, Public Speaking, Policy, Government, Microsoft Word, Process Improvement, Training, Time Management, Sales, Leadership, Proposal Writing, Analysis, Budgets, Access, Management, Project Planning, Team Building, Pricing, Pricing Analysis, Service Delivery, Transportation, Global Delivery, Pricing Strategy
Education
American Public University System 2012 — 2014
Bachelor of Arts (B.A.), Transportation and Logistics Management
University of Illinois at Chicago
Kinesiology and Exercise Science
Kean Miller LLP October 2014 - Present
Kean Miller September 2011 - Present
Kean Miller May 2010 - August 2011
Amedisys January 2009 - May 2010
Amedisys March 2004 - January 2009
Black Box Network Services January 2001 - March 2004
Skills
IT Service Management, Active Directory, IT Management, SharePoint, Windows Server, Citrix, Disaster Recovery, Cisco Technologies, Cisco Call Manager, Cisco Routers, Project Management, ITIL, XP, Windows 7, Microsoft Office, System Administration, Microsoft Exchange
Education
Auburn University at Montgomery 1992 — 1996
Management Information Systems, General
Sun City Family Medical Practice, PA November 2014 - Present
El Paso Hospitalists Services/Mobile Doc October 2012 - November 2014
Coyote Cabling February 2009 - October 2012
Black Box Network Services February 2009 - June 2009
Currey Adkins June 2003 - February 2009
Skills
Optical Fiber, Telecommunications, Troubleshooting
Education
Kaplan College-El Paso 2014 — 2014
Certificate, Medical/Clinical Assistant, Currently enrolled
Community College 1997 — 1999
Basic
Black Box Network Services February 2009 - Present
Perez & Perez Architects & Planners February 2007 - February 2009
Wellness Center May 2001 - October 2006
Gannon Management February 1998 - August 2001
Skills
Sales, Marketing Support, Telecommunications, Data Entry, Microsoft Office, Process Improvement, Customer Service, Strategic Planning, Team Building, Data Center, Database Administration, Databases, Cabling, Software Installation, Network Administration, Disaster Recovery, Advertising Research, AutoCAD Architecture, iTRACS, Leadership, SharePoint, Microsoft Excel, Management, Program Management, Project Management
Education
College of Business and Technology-Miami 2013 — 2016
Completing an Associate's degree in Science, Network and System Administration/Administrator, 4.0 GPA
HealthPartners May 2013 - Present
Symantec November 2010 - February 2013
Network Design Inc February 2007 - July 2009
Parallel Technologies June 2006 - January 2007
Allstate Communications March 2003 - June 2006
TRiCOM Communications July 2002 - February 2003
Black Box Network Services June 1999 - June 2002
MediaOne May 1993 - June 1999
Skills
Troubleshooting, Switches, Software Installation, Routers, Technical Support, Hardware, Networking, Operating Systems, Wireless, Cabling, Testing, Fiber Optics, Printers, System Deployment, Data Center
Education
Dakota County Technical College 2009 — 2010
IT, Microsoft Network Technology Program
Brown College 1990 — 1992
Electronic Technology Program
Black Box Network Services November 2008 - July 2009
Certified Employment Group January 2008 - November 2008
CoCom Cabling Services March 2007 - January 2008
Black Box Network Services May 2003 - March 2007
Education
Austin Community College 2007 — 2008
Information technology
University of Pheonix
Associates, Information Technology - Networks
Standard Federal Communications May 2010 - Present
Black Box Network Services April 2008 - May 2010
Southeastern Telecom 1999 - March 2008
Education
Summertown High school 1992 — 1996
Tennessee Technology Center at Hohenwald
Pinnacle Technical Resources November 2014 - Present
Black Box Network Services May 2013 - July 2014
Vertek Solutions, Inc. (contractor for Black Box Network Services) February 2012 - April 2013
Zycron (contractor for HCA-Physician Services) July 2011 - September 2011
AmMed Direct September 2007 - February 2011
Gordian Health Solutions (now Onlife Health) August 2006 - August 2007
Apex Systems (contractor for Verizon Select Services) November 2003 - August 2006
BellSouth Communication Systems (now AT&T) December 1995 - October 2003
Tennessee Business Communication Services April 1995 - November 1995
Worldwide Church of God / Ambassador University January 1990 - March 1995
Skills
Call Center, PBX, VoIP, Telecommunications, Meridian, T1, Telephony, Modular Messaging, Voice Mail, Troubleshooting, Avaya, ACD, Cabling, Administration, Software Installation, Call Routing, Meridian Mail, Documentation, Servers, Avaya PBX, ISDN, TDM, Call Centers, Routing, Technical Support, Contact Centers, Networking, LAN-WAN
Education
Technical Certifications (cont.) 2011 — 2011
Technical Certifications 1990 — 2010
Telecommunications
Ambassador University 1984 — 1988
BA, Theology / Business Administration
Spencer Technologies March 2010 - Present
spencer technologies 2010 - Present
Black Box Network Services January 2007 - December 2009
Black Box Network Services 2007 - 2009
Skills
Cabling, Troubleshooting, Telecommunications, Structured Cabling, Telephony, Wireless Networking, Computer Hardware, VoIP, Software Installation, Vendor Management, Networking, Project Management, Process Improvement, Project Planning, Customer Service, Team Building, Routers, LAN-WAN
Education
Ashland Community and Technical College 2000 — 2001
Associate's degree, Auto Technician
East Carter High School 1995 — 1999
Black Box Network Services August 2012 - Present
Stella & Dot August 2012 - Present
Pivot Networks May 2012 - August 2012
Montclair Nursing and Rehab Center April 2011 - January 2012
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Human Resources, Employee Relations, Data Entry, Payroll, Teamwork, Administrative..., Time Management, Research, Social Media, Event Planning, Benefits Administration
Education
The University of Texas at Austin 2012 — 2016
Bachelor of Science (B.S.), Forensic Psychology
Austin Community College 2012 — 2013
Associate of Arts and Sciences (A.A.S.), Psychology
iHeart Media Cape Cod September 2014 - Present
Qantum Communications February 2004 - September 2014
Black Box Network Services February 2002 - February 2004
Media 100 December 2000 - August 2001
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, English, Windows, Outlook, Budgets
Education
Becker College
Associates, Business Administration and Management, General
Redbox November 2013 - Present
Insight Global January 2013 - September 2013
Acuative August 2012 - January 2013
Currently Unemployed April 2012 - July 2012
Avaya Government Solutions October 2011 - April 2012
Avaya Government Solutions 2011 - 2012
Black Box Network Services May 2009 - October 2011
Black Box Network Services May 2009 - October 2011
High Wire Networks August 2003 - May 2009
High Wire Networks 2003 - 2009
Skills
Organization, Customer Satisfaction, Customer Support, Information Technology, Technical Support, Field Technicians, Field Service, Cisco Technologies, Cabling, TCP/IP, Troubleshooting, Wireless, Voice Mail, Telecommunications, Call Center, WAN, VoIP, LAN-WAN, Telephony
Education
Nashville State Community College 1982 — 1985
AS, Business Data Processing
Austin Peay State University 1977 — 1981
Two Jinn Inc. November 2013 - Present
U.S. Army Reserve November 2002 - Present
Black Box Network Services January 2011 - September 2013
Xerox December 2008 - December 2010
Skills
Military, Military Experience, Security Clearance, DoD, Army, Military Operations, Operational Planning, Organizational..., Security+, Information Assurance, Defense, Instructor-led Training, Government, Force Protection, Military Training, Physical Security, Leadership, Microsoft Office, Program Management, Team Leadership, Customer Service, Training, PowerPoint, Microsoft Word, Telecommunications, Microsoft Excel, Social Media, Team Building, Leadership Development, Troubleshooting, Management, Outlook, Call Centers, Time Management, Public Speaking
Education
Argosy University 2013 — 2015
Bachelor of Business Administration, Human Resources Management/Personnel Administration, General
Vertical Communications November 2014 - Present
Black Box Network Services July 2014 - August 2014
EarthLink April 1999 - February 2014
EarthLink Business 1999 - 2013
Skills
Telecommunications, VoIP, Integration, Wireless, Networking, Troubleshooting, IP, Managed Services, Sales Process, Pre-sales, Sales Presentations, Project Management, Problem Solving, Sales, Unified Communications, Cloud Computing, Enterprise Software
Education
Auburn University
Psychology
Pinnacle Telecommunications, Inc. November 2012 - Present
Black Box Network Services January 2003 - March 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML
Education
Sierra College 2007 — 2011
American River College 2000 — 2006
Harper Engraving and Printing January 2006 - Present
MyComputerCareer 2013 - 2014
Black Box Network Services April 2000 - September 2001
Skills
Print Management, B2B, Account Management, Solution Selling, New Business Development, Sales Process, Marketing, Selling, Sales, Customer Satisfaction, Contract Negotiation, Strategic Planning, Networking, Microsoft Excel, Microsoft Word
Education
TechSkills-Columbus 2013 — 2014
MTA Network 98-366 MTA Security 98-367, Computer Systems Networking and Telecommunications
Eastland-Fairfield Career and Technical Schools
Graphic Arts, Offset printing
Black Box Network Services July 2015 - Present
Dell August 2014 - May 2015
Hostgator.com August 2013 - May 2014
GoDaddy September 2010 - September 2012
Skills
Linux, MySQL, System Administration
Education
Arizona State University
Business Administration and Management, General