Black Turtle Services
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Black Turtle Services Employees
Black Turtle Services 2013 - Present
Clinton City January 2006 - Present
L-3 Communication Systems - West October 2012 - June 2013
Utah House of Representatives February 2011 - March 2011
Skills
Microsoft Office, Customer Service, English, Windows, Research, Outlook, Photoshop, Teaching, Public Speaking, Budgets, Editing, Strategic Planning, Negotiation, Oral & Written..., SAP, Organizational..., Instructional Design, Incident Management, uPerform, Training, Organizational..., Team Building, Leadership
Education
Weber State University 2010 — 2013
Bachelor's degree (BS), Communication - Organizational Communication, 3.91
Snow College 2006 — 2010
Associate of Science (AS), Communication and Media Studies, 3.81
Gap Inc./Gap July 2014 - Present
Black Turtle Services September 2013 - April 2014
Huntsman Cancer Hospital 2007 - 2009
University of Utah Hospitals and Clinics July 2006 - November 2007
PCMC, Shriner's Hospital, Madsen Surgical Center,St.Mark's Surgery Center, RUH/NHS Bath,England. May 1992 - October 2006
Skills
Surgery, Medical/Surgical, Medicine, Long-term Care, Oncology, Telemetry, Pediatrics, Orthopedics, Neuroscience, Technological..., Microsoft Excel, Word,..., Customer Relations, Customer Support, Customer Experience, Online and Telephone..., Online and telephone..., Medical Terminology, Healthcare, Sales
Education
Davis Applied Technology College 2014 — 2015
Medical Billing and Coding Certification; National AAPC/CPC Exam Certification, Electronic Health Information Technician, Current Student In Training
Northern Virginia Community College 1990 — 1992
Associate of Applied Science, Nursing, Graduated Magna Cum Laude
Black Turtle Services September 2014 - Present
Trips Inc. Special Adventures May 2014 - Present
Volunteers of America Oregon 2013 - August 2014
Adult Learning Systems of Oregon March 2011 - May 2013
Wal-Mart 5440 March 2007 - September 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Access, Outlook, Customer Service, Multi-line Phone, Phone Etiquette, Cashiering, Early Childhood..., Childcare, Documentations, planning activities, Online Research, Medication..., Typing, Cooking, Housekeeping, Yard Work, using a PA system, Supervisory Skills, Data Entry
Education
DePaul Industries Training Center 2013 — 2014
certificate as office assistant, General Office Occupations and Clerical Services
Chemeketa Community College 2000 — 2000
area of study, Early Childhood Education and Teaching
Clark College 1990 — 1994
area of study, Early Childhood Education and Teaching
Black Turtle Services June 2015 - August 2015
BYU-Idaho July 2012 - April 2015
SurveyMonkey January 2012 - March 2012
Dr. David Paul Campbell, D.O. November 2007 - August 2011
Skills
Customer Service, Teaching, Microsoft Office, Microsoft Word, PowerPoint, Microsoft Excel, Data Entry, Facebook, Outlook, Leadership, Training, Team Building, Time Management, Critical Thinking, Communication, Teamwork
Education
Brigham Young University - Idaho 2011 — 2015
Bachelor’s Degree, Business Management
Tulsa Community College 2009 — 2011
Davis Applied Technology College June 2014 - Present
Black Turtle Services September 2013 - May 2014
Walmart Distribution Center May 2012 - August 2013
Walmart August 2011 - May 2012
AAFES February 2009 - May 2011
Walmart June 2006 - November 2006
Skills
Customer Service, Retail, Sales, Inventory Control, Computer Hardware, Warehousing, Inventory Management, Web Development, Microsoft Office, Training, Customer Satisfaction, Team Leadership, Outlook, Microsoft Word, Teamwork, Problem Solving, Troubleshooting, Cashiering
Education
Davis Applied Technology College 2014 — 2015
Information Technology
University of Alaska Fairbanks 2009 — 2011
Information Technology
Defense Logistics Agency August 2014 - Present
Black Turtle Services July 2013 - August 2014
USAF July 2010 - July 2013
United States Air Force July 2005 - July 2010
Skills
Knowledge Management, Personnel Security, Cyber Operation..., CompTia Security+, Resource Management, Training Business..., Information Assurance, Microsoft A+..., SharePoint Administrator, Project Management, Management Certification, Special Security Officer, Information secuirty, Content Management, Customer Service, Staff Assessment, Active DoD Top Secret..., Military, Cyber, DoD, Operations Management, Top Secret, Air Force, Training, Operations Research, Policy, CompTIA Network+, Defense, National Security, Security Clearance, Leadership, Human Resources, Military Operations, Government Contracting, Operational Planning, Command, COMSEC, Government, Electronic Warfare, Military Experience, Security, Program Management, Computer Security, Security+
Education
Ashford University 2009 — 2013
Bachelor of Arts (BA), Organizational Management, 3.88 GPA
CCAF 1988 — 2005
Associate's degree, Management Information Systems, General
Netflix July 2015 - Present
Netflix July 2015 - Present
Black Turtle Services September 2013 - Present
Black Turtle Services September 2014 - April 2015
Scentsy Independent Consultant June 2012 - March 2015
Sam's Club August 2000 - March 2001
Kmart Corporation September 1995 - June 2000
Skills
Customer Service, Public Speaking, Clerical Work, Stocking, Public Relations, Team Building, Management, Microsoft Excel, Time Management, Coaching, Leadership, Sales, Training, Customer Satisfaction, Microsoft Office, Process Improvement, Team Leadership, Performance Management
Education
New Mexico State University 1990 — 1991
Early Childhood Education and Teaching
International Business College 1986 — 1988
certificate of completion, receptionist, clerical, filing clerk
Las Cruces High School 1981 — 1986
diploma, Journalism, 12
Exeter Finance Corp. September 2014 - Present
Black Turtle Services August 2013 - September 2014
Teleperformance, USA March 2011 - August 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teamwork, Inventory Management, Data Entry, Time Management, Team Building, Access, Coaching, Team Leadership, Administration
Education
University of Alaska Anchorage 2008 — 2009
Black Turtle Services July 2015 - Present
Utah Army National Guard January 2014 - Present
Angel MedTrans May 2014 - July 2015
Information Alliance April 2014 - May 2014
C&G Management Inc March 2014 - March 2014
Verisk Health November 2013 - January 2014
Intermountain Healthcare January 2013 - September 2013
Sutter Physicians Services August 2012 - January 2013
Adecco Group June 2012 - August 2012
ACS XEROX Company October 2011 - January 2012
Skills
Customer Service, Microsoft Office, Windows, Mac OS, Quick Study, Staffing Analysis, Workforce Management, Workforce Planning, Interviewing Skills, Close Attention to..., Team Building, Team-spirited, Team-oriented, Self-driven, Call Center, call volume analysis, Business Writing, Professional Writing, Training, Flexible Schedule, Schedule Creation, Problem Solving, Lotus Notes, Leadership, Call Centers, Schedules, Troubleshooting, Project Planning, Customer Satisfaction, Customer Experience
Education
Salt Lake Community College 2005 — 2007
Associate of Science (AS), Physics
Convergys May 2014 - Present
Black Turtle Services July 2013 - October 2013
ADP May 2004 - February 2013
Discover Financial Services May 1999 - May 2003
Skills
Call Center..., Benefits Administration, Human Resources, Employee Training, Training, Management, Job Coaching, COBRA, Leave Administration, Hiring, Forecasting, Project Management, Quality Assurance, Business Process, Troubleshooting, Employee Benefits, Microsoft Office, Avaya Site..., Sametime, Windows 7, Employee Relations, Manage Client..., Employee Engagement, FMLA, Workforce Management, Onboarding, Personnel Management, Call Centers, Performance Management, Temporary Placement, PeopleSoft, CRM
Education
San Jose State University 1987 — 1989
Associate's degree, Business Administration, Management and Operations, 3.8
U.S. Department of Veterans Affairs May 2015 - Present
Internal Revenue Service February 2014 - May 2015
Black Turtle Services August 2014 - December 2014
Culpeppeer & Associates Security Services March 2013 - October 2013
U.S. Air Force February 2012 - February 2013
United States Air Force November 2000 - February 2013
Security Forces October 1993 - October 2000
United States Air Force August 1991 - September 1993
Skills
Government, Security, Protection, Supervisory Skills, Security Clearance, Management, Enforcement, Police, Criminal Investigations, Criminal Justice, Microsoft Office, Firearms, Customer Service, Public Speaking, Emergency Management, Microsoft Excel, Surveillance, Computer Security, Military, Physical Security, DoD, Private Investigations, Military Experience, Law Enforcement, Command, Defense, Military Operations, Weapons, Operational Planning, Policy, National Security, Force Protection
Education
Community College of the Air Force 2004 — 2012
Associate's degree, Criminal Justice/Police Science
Park University
Business Administration and Management, General
The Dead Sea Spa 2013 - Present
Black Turtle Services October 2014 - January 2015
Dillards November 2008 - May 2009
Target April 2001 - February 2008
Skills
Customer Service, Customer Satisfaction, Customer Engagement, Jewelry, Watch Repair, Facials, Waxing, Chemical Peels, Eyelash Extensions, Pedicures, Manicures, Microdermabrasion, Laser Hair Removal, Cosmetology, Retail Sales, Beauty Industry, Fashion, Cosmetics, Sales, Fashion Shows, Product Knowledge, Skin Care, Apparel, Styling, Makeup Artistry, Photo Shoots, Social Networking, Retail, Marketing Strategy, Team Building, Marketing, Inventory Management, Sales Management
Education
Marinello schools of beauty Layton, Ut 2011 — 2012
Master Aesthetician/Esthetician
Davis Applied Technology College 2008 — 2008
GED, High School/Secondary Diploma Programs
SEARCH Group Partners September 2015 - Present
Black Turtle Services July 2014 - Present
SEARCH Group Partners November 2012 - July 2014
Schiff Nutrition International July 2011 - March 2012
ClearOne Communications December 2009 - July 2011
EFI Electronics October 2004 - December 2008
General Electric 2001 - 2004
Iomega 2000 - 2001
Clarke American Checks 1998 - 2000
Wasatch Distributing 1996 - 1998
Skills
SPHR, Employee Relations, HRIS, Team Building, Performance Management, Hiring, Compensation, Process Improvement, Benefits, Benefits Administration, Strategic Planning, Succession Planning, Employee Engagement, Talent Acquisition, Organizational..., Onboarding, Coaching, Employment Law, Customer Service, Change Management, Leadership Development, Workers Compensation, Payroll, Budgeting, Problem Solving, ADP, HR Strategy, Microsoft Office, Policy, Compliance, HR Policies, FMLA, Employee Benefits, Talent Management, Legal Compliance, Excel, HR Consulting, Orientation, Word, Compensation Planning, Job Analysis, Job Evaluation, Deferred Compensation, Recruiting, Human Resources, Microsoft Excel, Management, Personnel Management, New Hire Orientations, Applicant Tracking...
Education
University of Phoenix 2004 — 2006
MBA, Business Administration
Weber State University
BS, Business Management
Black Turtle Services August 2014 - Present
Black Turtle Services June 2013 - August 2014
Wells Fargo Bank April 2011 - April 2013
Wells Fargo Bank November 2009 - April 2011
Wells Fargo Bank August 2007 - November 2009
AT&T 1996 - 1998
Skills
Coaching, Training Delivery, Instructional Design, Process Improvement, Training, Call Center, Blended Learning, Credit, Banking, Workshop Facilitation, Leadership Development, Leadership, Performance Management, Team Building, Customer Service, Software Documentation, Performance Consulting, Change Management, Treasury Management, Collections, Call Centers, Captivate, E-Learning, Management, Quality Assurance, Team Leadership, Microsoft Office, Needs Analysis, Training, Customer Satisfaction, Project Management, Employee Training, Employee Engagement, Public Speaking, Time Management, Consulting, Microsoft Excel, Strategic Planning, Organizational..., Team Management, Operations Management, Talent Management
Education
University of Phoenix 2008 — 2010
Masters, Education
University of Utah 1996 — 2000
BS, Mass Commnication
C3 Customer Contact Channels July 2014 - Present
Black Turtle Services July 2013 - March 2014
C3/CustomerContactChannels, Inc. July 2012 - February 2013
Unisys August 2005 - February 2012
Campbell P April 2003 - March 2007
Skills
Account Management, Managed Services, Property Management, Cost Reduction..., Staff Management, Team Leadership, A+ Certified, Customer Service, Vendor Management, Telecommunications, CRM, Outsourcing, SaaS, Solution Selling, Customer Experience, Team Building, Call Centers, Leadership, Customer Satisfaction, Cloud Computing, Team Management, BPO, Service Delivery, Process Improvement, Customer Retention, Workforce Management, Sales Process, Contact Centers, Business Process..., Cross-functional Team..., Management, Technical Support, Troubleshooting, Training, Avaya, Software Documentation, Call Center Development, Networking, Employee Training, Recruiting, Customer Support, Coaching, Project Management, Training Delivery, Talent Acquisition, Help Desk Support, Technical Recruiting, Interviews, Outlook, Windows 7
Education
Sequim High School, Sequim WA 1984 — 1988
University of Phoenix
Black Turtle Services April 2015 - Present
ADP May 2012 - March 2015
Allconnect October 2009 - April 2012
Coventry Health Care October 2006 - October 2009
ADP January 2006 - October 2006
Discover Financial Services January 2001 - January 2006
Discover Financial Services January 1999 - January 2001
Skills
Employee Relations, ADP Payroll, New Hire Orientations, Human Resources, COBRA, Benefits Administration, Employee Benefits, Onboarding, Applicant Tracking..., HRIS, Recruiting, Talent Acquisition, Payroll, Talent Management, Employee Engagement, Call Centers, Temporary Placement, Team Building, Personnel Management, PeopleSoft, FMLA, College Recruiting, Management
Education
University of Phoenix 2002 — 2004
B. S, Business Management
Salt Lake Community College 1998 — 2003
Associate of Science, General Studies
Salt Lake Community College 1998 — 2001
A. S, General Studies
University of Utah 1990 — 1994
Home Depot Call Center August 2015 - Present
Black Turtle Services July 2013 - August 2015
Intermountain Healthcare October 2007 - July 2013
Roosters Franchising (Pty) Ltd 2005 - 2007
Fiore Restaurant 2004 - 2005
AOL December 1995 - October 2003
Skills
Event Planning, Healthcare, Leadership, Customer Service, Public Speaking, Research, Cpr Certified, Teaching, Social Media, Program Management, Medical Education, Photoshop, Hospitals, Teamwork, Nutrition, Data Collection, Management, Time Management, Training, Wellness, Training Manuals, Coordinating Activities, Snowboarding, Healthcare Management, Health Education, Large Scale Events, Physicians, Clinical Research, Team Building, Fitness, Microsoft Office, Large-scale Event..., PDF Creator, Dog Training, Microsoft Excel, Microsoft Word, Serving Others, Call Centers, Operations Management, Call center start-up, Training Delivery, Employee Training, Leadership Development, EMR, Access, HIPAA, Budgets, Customer Satisfaction, Process Improvement, Coaching
Education
Ashford University 2011 — 2013
Master of Business Administration (MBA), Health/Health Care Administration/Management
Weber State University 2006 — 2009
Bachelor of Applied Science (B.A.Sc.), Public Health Education and Promotion
Black Turtle Services July 2015 - Present
LDS Employment Resource Services June 2015 - Present
American Express August 2013 - July 2015
Convergys July 2012 - August 2013
CenturyLink January 2008 - December 2011
Schreiber Foods September 2007 - December 2007
Convergys January 2006 - September 2007
The Church of Jesus Christ of Latter-day Saints - Human Resources September 2002 - September 2004
Wells Fargo July 2001 - September 2002
Skills
Results Oriented, Employee Development, Employee Relations, Fluent in Spanish, Professional Writing, Customer Relations, Customer Retention, Customer Service, Goal Oriented, Sales, Call Centers, Telecommunications, Sales Process, Employee Training, Sales Operations, Sales Management, Employee Engagement, Microsoft Office, Team Building, Team Leadership, Fundraising, Training Delivery, Wireless, Public Speaking, Direct Sales, Performance Management, Coaching, Training, Process Improvement, Human Resources, Management, Operations Management, Customer Experience, Team Management, Leadership, Leadership Development, Conflict Resolution, Personnel Management, Customer Satisfaction, Employee Benefits, Motivational Speaking, Recruiting, Account Management, Vendor Management, Talent Acquisition, HRIS, CRM, Hiring, Talent Management, Project Management
Education
Utah State University - Jon M. Huntsman School of Business 2007 — 2010
Bachelor of Science, Human Resource Management, 3.0
Salt Lake Community College 2005 — 2005
Bachelor of Science, Human Resources Management
Black Turtle Services October 2014 - Present
Convergys January 1994 - June 2001
12th & 12th Storage October 1997 - October 1999
US Army August 1988 - March 1993
Skills
Communication, Organizational..., Time Management, Tenacious Work Ethic, Motivated self-starter, Sports Coaching, investigation skills, work under pressure, Can overcome adversity, Team Building..., Motivational Speaking, Computers, Security Operations, Overcoming Adversity, Military Experience, Close Attention to..., Listening to customers, Cpr Certified, Medical Terminology, Microsoft Word, Microsoft Access, Microsoft Excel, Transportation..., Customer Service
Education
Eagle Gate College-Layton 2007 — 2009
Assoiciates of Science, Criminal Justice
OWATC 2013 — 2014
Medical Office Administration, Medical Office Administration
Weber State University 1994 — 2015
Bachlors, Criminal Justice, Senior
The Home Depot November 2014 - Present
Black Turtle Services February 2014 - November 2014
Farmers Insurance May 2013 - January 2014
CLEARLINK May 2013 - August 2013
Your Employment Solutions July 2012 - April 2013
RalCorp November 2011 - July 2012
Otis Spunkmeyer June 2010 - November 2011
Skills
Customer Service, Recruiting, Schedules, Data Entry, Training, Administrative..., Microsoft Excel, Computers, Sales, ADP Payroll, Temporary Staffing, Temporary Placement, Background Checks, Telemarketing, Account Management, Employee Training, Employee Management, MSDS, SAP, Production Schedules, Office Equipment, Microsoft Office, Hiring Employees, Food Industry, Shipping, Bill of Lading, Onsite Coordination, Online Research, Records Management, Alchemy, Order Processing, Multi-line Phone, Invoicing, UPS systems, Certifications, HR Policies, SAP CRM, Employee Relations, Staffing Services, Process Scheduler, New Hire Orientations, Call Centers, Cold Calling, Interviews, Human Resources, Hiring, Time Management, Onboarding, Management, CRM
Education
Weber State University 2003 — 2004
College of Southern Idaho 1999 — 2001
Burley High School 1997 — 1999
HIGH SCHOOL DIPLOMA
Bed Bath & Beyond June 2015 - Present
Black Turtle Services August 2013 - February 2015
Marriott International June 2011 - August 2013
Marriott Vacations Worldwide Corporation March 2007 - June 2011
Marriott Vacations Worldwide Corporation January 2007 - March 2009
Marriott International March 2003 - March 2007
Marriott International March 2000 - March 2003
Skills
Hospitality, Hospitality Management, Hotels, Hospitality Industry, Hotel Management, Resorts, Restaurants, Tourism, Pre-opening, Operations Management, Event Planning, Long-term Customer..., Travel Arrangements, Customer Satisfaction, Customer Service, Training, Leadership, Management, Team Building, Call Centers, Coaching, Recruiting, Microsoft Office, Team Leadership, Employee Engagement, Time Management, Performance Management, Microsoft Excel, Process Improvement, Employee Training, Employee Relations, Leadership Development, Customer Retention, Mentoring
Education
University of Phoenix 2007 — 2011
BS Business Management, Business Administration and Management, General
Village Inn April 2014 - Present
Black Turtle Services January 2014 - March 2014
Target October 2010 - January 2014
Tritanium-One Systems May 2010 - July 2013
FedEx 2010 - 2011
Skills
Loss Prevention, Retail, Customer Service, Sales, Microsoft Office, Store Management, Inventory Control, Computer Hardware, Computer Software..., Computer Troubleshooting, Time Management, Troubleshooting, Inventory Management, Technical Support
Education
Weber State University 2014 — 2016
Associate's Degree, Network Management Techonolgy, Sophmore
The University of Montana 2012 — 2013
Computer Science
Ben Davis High School 2005 — 2008
Core 40, General
Black Turtle Services September 2013 - Present
Trinity Family Medicine June 2007 - July 2010
Protect America Home Security Systems June 2003 - April 2007
Skills
Problem Solving, Typing, Medical Terminology, Medical Records, Fast Learner, Vital Signs, Venipuncture, Hematocrit, Detail Oriented, Microsoft Office, Ten Key, Mathematics, Fine Art, Vaccinations, Administrative..., Critical Thinking, Organization Skills
Education
Everest Institute-Austin 2005 — 2006
Diploma, Medical Assistant
Leander High School
High School Diploma, Health Occupations
Austin Community College
Medical Illustration and Informatics
Orbit Irrigation Products, Inc. December 2014 - May 2015
JAG Recruiting December 2014 - May 2015
Black Turtle Services July 2014 - November 2014
Aircraft Maintenance & Asset Management Division October 2010 - May 2014
Mike O'Callaghan Federal Medical Center October 2005 - October 2010
Pitsenbarger Military Leadership School August 2001 - October 2005
Skills
Military, Training, Security Clearance, Leadership, Leadership Development, Program Management, Employee Training, Organizational..., Human Resources, Organizational..., Team Building, Personnel Management, Team Leadership, Management, Employee Relations, Recruiting, Project Management, Policy, Employee Benefits, Coaching, Microsoft Office, Project Planning, Talent Acquisition, Public Speaking, Strategic Planning, Instructor-led Training, Operational Planning, Adult Education, Strategic Thinking, Bilingual-English/Spanis..., Instructional Design, Medical Education, Benefits Administration, HR Project Management, Veterans, Hiring Practices, Hands-on Training, Technical Training, Educational Leadership, Team Management, Screening Resumes, Hiring Personnel, Generalists, Talent Pipelining, Full Life Cycle..., Onboarding, Customer Service, Interviewing Skills, Microsoft Excel, Budget Management
Education
Ashford University 2011 — 2013
Bachelor of Arts (BA)
Community College of the Air Force 2010 — 2012
Associate of Applied Science (AAS)
Community College of the Air Force 2001 — 2002
Associate of Applied Science (AAS)
Community College of the Air Force 2000 — 2001
Associate of Applied Science (AAS)
Nexant March 2014 - Present
Black Turtle Services January 2013 - March 2014
Skills
Microsoft Word, Microsoft Excel, Microsoft Office, Typing, Customer Service, Event Planning, Editing, Continuous Improvement, Inventory Management, Process Improvement, 10 Key, Team Leadership, Outlook, Community Outreach, PowerPoint, Quality Control, Retail, Training, Teamwork, Time Management, Writing, Technical Writing
Education
Marinello Schools of Beauty-Layton 2011 — 2012
Cosmetology, Cosmetology and Barbering
DaVinci Academy of Science and the Arts 2006 — 2009
High School, English Language and Literature; Art
Black Turtle Services 2014 - 2015
Skills
Desktop Computers, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Supervisory Skills, Fundraising, Mobile Devices, Mobile Applications, Team Building, Budgets, Event Planning, Event Management, Healthcare, Team Leadership, Research, Social Media, Training, Creative Writing, Windows XP
Education
Ogden-Weber Applied Technology College
Certified nursing assistance, CNA
C3/CustomerContactChannels, Inc. January 2015 - Present
Black Turtle Services July 2013 - August 2014
C3/CustomerContactChannels, Inc. July 2012 - March 2013
Jackson National Life December 2006 - March 2010
JPMorgan Chase April 1999 - December 2006
Colorado Business Council 2000 - 2002
Cendant January 1998 - January 2000
Darden January 1992 - January 2000
Skills
Sales, Series 7, Sales Operations, Series 63, Sales Process, Cold Calling, Training, Analysis, Microsoft Office, Securities, Credit, Microsoft Excel, Process Improvement, Customer Service, Management, Team Leadership, Account Management, Leadership, Team Building, Call Centers, Business Development, Customer Satisfaction, Time Management, Coaching, Mutual Funds, Asset Allocation, Budgets, Sales Presentations, Customer Retention, Series 6, Recruiting, Insurance, Marketing, Investments, Salesforce.com, Fixed Annuities, Employee Benefits, Organizational..., 401k, Operations Management, Relationship Management, Financial Services, CRM, Interviews, Customer Experience, Employee Training, Retirement, Vendor Management, Hiring, Performance Management
Education
Regis University
Bachelor of Science (BS), Finance and Financial Management Services (Incomplete)
Thornton High School
High School Diploma, Communications
The Home Depot May 2015 - Present
Black Turtle Services July 2013 - May 2015
Convergys 2009 - 2013
Skills
Call Centers, Leadership, Training, Analysis, Coaching, Customer Service, Workforce Management, Team Building, Microsoft Office, Time Management, Employee Training
Education
Myotherapy College of Utah 2008 — 2008
Massage Therapy/Therapeutic Massage
Black Turtle Services October 2014 - Present
M & M Scrapbooking Retreats May 2010 - Present
Compass USA March 2014 - Present
Cornerstone Financial Education February 2012 - July 2014
Kitchens of Distinction by Rizzo & Company September 2002 - September 2003
Borders May 1998 - August 2002
Era Aviation August 1996 - June 2001
Skills
Nonprofits, Customer Service, Public Speaking, Teaching, Event Planning, Social Media Marketing, Social Networking, Team Building, Budgets, Fundraising, Event Management
Education
University of Alaska Anchorage 1995 — 1998
Accounting and Business/Management, 3.0
University of Alaska Anchorage
General, Working towards Associates in Business
Utah State Unversity January 2014 - August 2015
Black Turtle Services May 2013 - November 2013
Wencor Group September 2008 - August 2012
Princeton Resorts Group, LLC May 2003 - June 2008
Starwood Vacation Ownership May 2000 - May 2003
Cygnet Finance Corporation July 1998 - July 1999
Ugly Duckling Corporation (aka DriveTime) May 1995 - July 1998
Intesys Technologies May 1994 - May 1995
SkyMall January 1992 - May 1994
Skills
Strategic Human..., Employee Benefits, Recruiting, Compensation, M&A experience, Employee Relations, Employee Handbooks, Employee Training, Global Human Resources..., Payroll, Affirmative Action, EEO, Performance Management, 401k, HRIS Database Management, Deferred Compensation, Talent Management, HR Analysis, Human Resources, Team Building, Program Management, HR Policies, Policy, HRIS, Benefits Administration, FMLA, Onboarding, Training, Mergers & Acquisitions, College Recruiting, Organizational..., Employment Law, HR Consulting, Applicant Tracking..., Temporary Placement, Employee Engagement, Leadership, Labor Relations, New Hire Orientations, Personnel Management, Strategic Planning, Job Analysis, Compensation & Benefit, Management, Job Descriptions, Talent Acquisition, Start-ups, Coaching, SPHR, Hiring
Education
Utah State University 2014 — 2015
Master's degree, Human Resources
Brigham Young University 1984 — 1991
Bachelor of Science, Psychology (Organizational)
Black Turtle Services June 2013 - Present
CR England March 2013 - May 2013
C3/CustomerContactChannels, Inc. August 2010 - March 2013
Vangent, Inc. 2010 - 2010
Discover Financial Services February 2001 - May 2009
Sound Concepts, UT 1999 - 2001
Skills
BPO, Workforce Management, Call Centers, Outsourcing, Contact Centers, Operations Management, Vendor Management, Customer Experience, Offshoring, Inbound Marketing, Process Improvement, Customer Satisfaction, Performance Management, Service Delivery, Call Center Development, Team Leadership, Budgets, Training, Quality Assurance, Customer Retention, Account Management, Hiring, Management, Employee Engagement, Leadership, Cross-functional Team..., CRM, Human Resources, Team Building, Program Management, Customer Service, Team Management, Business Analysis, Telecommunications, Sales Management, Coaching, Recruiting, Business Process...
Education
University of Phoenix-Utah Campus
Bachelor of Business Administration (BBA), Business Administration and Management, General
Juarez Stake Academy, Chihuahua Mexico 1988 — 1995
High School Diploma
Black Turtle Services August 2013 - Present
Equity Real Estate, LLC August 2003 - Present
Rocket Lawyer, Inc September 2012 - March 2013
Convergys August 2006 - August 2012
PVE Engineer Firm 2002 - 2005
Skills
Performance Appraisal, Call Center, Training, Employee Engagement, Management, HRIS, Recruiting, Customer Service, BPO, Onboarding, Employee Benefits, Deferred Compensation, Benefits Administration, HR Policies, Workforce Planning, Workforce Management, Technical Recruiting, HR Consulting, Personnel Management, PeopleSoft, Leadership, Project Management, Call Centers, Operations Management, Routing, Sourcing, Negotiation
Education
Ashford University 2010 — 2012
MBA, Human Resources
University of Phoenix 1998 — 2001
Business, Business Managment
Davinci Virtual November 2013 - Present
OCDetails August 1997 - Present
Black Turtle Services July 2013 - November 2013
Sysponi August 2011 - May 2013
Teleperformance August 2010 - August 2011
Mondelis, LLC April 2009 - December 2010
American Express November 2006 - March 2009
Stampin' Up! January 2005 - November 2006
Lexington Law Firm April 2003 - January 2005
Communications and Commerce October 1999 - April 2003
Skills
Customer Service..., Instructional Design, Training, Social Media, Call Center, Needs Analysis, Coaching, Team Building, Leadership Development, Public Speaking, Customer Service, Employee Relations, Marketing, Management, Mentoring, Team Leadership, Problem Solving, Sales, Analysis, Employee Training, Instructor-led Training, Call Centers, Social Networking, Time Management, Car Wash, Highly detail oriented, Auto Detailing, Technical Writing, Training Delivery, Development & delivery..., Web Design, WordPress, Photoshop, Microsoft Office, General Office Skills, Customer Satisfaction
Education
Columbia College 2012 — 2014
Bachelor of Applied Science (BASc), Criminal Justice/Law Enforcement Administration
Columbia College 2012 — 2014
Bachelor of Arts (BA), General Studies
Columbia College 2011 — 2012
Associate of Arts (A.A.), General Studies
Mountain West College 2002 — 2004
AA, Paralegal Studies
Grace High School 1990 — 1994
Black Turtle Services January 2013 - Present
Customer Value Partners December 2005 - January 2013
encryptx September 2003 - November 2005
GPC Consulting July 2000 - September 2003
R.L. Polk and Company 2001 - 2001
R.L. Polk and Company 2000 - 2000
Telespectrum 1989 - 1998
Skills
Management Consulting, Project Management, Business Analysis, Program Management, Business Process..., PMO, CRM, Project Planning, Business Strategy, IT Strategy, Strategic Planning, Change Management, Process Improvement, Business Development, Customer Experience..., Strategy, PMP, Government, Enterprise Architecture, Training, Leadership, Start-ups, Call Centers, Sales, Enterprise Software, Analysis, Integration, Management, Negotiation, Team Building, Outsourcing, Sales Management, Consulting, Direct Sales, Operations Management, Marketing, Product Management, Customer Service, Risk Management, Product Marketing, Customer Experience, Vendor Management, Performance Management, Business Process, Business Transformation, Cross-functional Team..., Professional Services, Business Intelligence, Cloud Computing, Account Management
Education
University of Maryland University College 1984 — 1989
BS, Business Management
Stanford University Graduate School of Business
Black Turtle Services October 2015 - Present
Catawba Corporation November 2011 - June 2015
Michele Kinsella, CPA January 2006 - November 2011
Covington & Burling June 2009 - February 2010
Junior League of Northern Virginia June 2005 - May 2006
Crowell & Moring LLP April 2002 - July 2005
American Airlines January 1994 - April 2002
Coopers & Lybrand August 1989 - November 1993
Skills
Tax, QuickBooks, Payroll, Accounting, Microsoft Excel, Hyperion Enterprise, Budget, Financial Analysis, Financial Reporting, Mergers, Strategic Planning, Risk Management, Mergers & Acquisitions, Variance Analysis, Financial Statements, Finance, General Ledger, Auditing, Insurance, Internal Controls, Budgets, Accounts Receivable, CPA, Accruals, Fixed Assets, Management, Due Diligence
Education
University of North Texas 1993 — 1995
MBA, Finance
Baylor University - Hankamer School of Business 1985 — 1989
BBA, Accounting/Information Systems
ADP AdvancedMD October 2014 - Present
AdvancedMD October 2014 - Present
Vivint January 2014 - September 2014
Black Turtle Services June 2013 - January 2014
Empowered Solutions Group November 2007 - July 2012
Pharmerica May 2006 - November 2007
Skills
Management, Strategic Planning, Team Building, Program Management, Public Relations, Public Speaking, Project Planning, Start-ups, Project Management, Strategy, Training, Leadership Development, Organizational..., Leadership
Education
University of Utah
Communication, General
San Jose State University
AAA May 2015 - Present
Black Turtle Services 2013 - May 2015
Teleperformance September 2010 - April 2013
Teleperformance July 2010 - September 2010
Teleperformance April 2010 - July 2010
Convergys January 2009 - January 2010
Ameritech December 1999 - December 2005
USAF December 1995 - December 1999
Skills
Performance Management, Employee Engagement, Call Centers, Training Delivery, BPO, Recruiting, Training Needs Analysis, Training, Contact Centers, Outsourcing, Performance Appraisal, Customer Experience, Employee Relations, Workforce Management, Talent Acquisition, Soft Skills, Talent Management, Strategic HR, Employee Training, Assessment Center, Personnel Management, Workforce Planning, HR Consulting, Team Building
Education
Community College of the Air Force 1996 — 1999
Information Technology
Davis Applied Technology College November 2014 - Present
Davis Applied Technology College November 2014 - Present
Black Turtle Services December 2013 - April 2014
Exodus Healthcare Network August 2013 - November 2013
Rainbow Hotel and Casino January 2000 - June 2013
Peppermill Hotel and Casino May 1999 - January 2000
Skills
Casino, Customer Service, Surveillance, Security, Gaming Industry, Online Gaming, Casino Gaming, Poker, Gaming, Online Gambling, Resorts, CCTV, Video Games, Microsoft Office, Supervisory Skills, Microsoft Word, Microsoft Excel
Education
Davis Applied Technology College 2014 — 2015
Business Technology (Accounting Technician)
Northridge High School 1995 — 1997
High School
Davis High School 1994 — 1995
Black Turtle Services August 2015 - Present
Convergys May 2014 - Present
Walmart March 2012 - January 2013
Sears Holdings Corporation November 2009 - December 2009
Skills
Windows 7, Distribution Center..., Dreamweaver, Comfortable with..., Comfortable with web..., Experienced in visual..., Web Development, Management, HTML, CSS, Network Administration, Security, Troubleshooting, Windows, Computer Hardware, Visio, Access
Education
DeVry University 2009 — 2014
Bachelor, Computer Information Systems, 3.46
Esurance, Ogde, Utah June 2014 - Present
Black Turtle Services August 2013 - April 2014
TURN Community Services September 2012 - July 2013
Citi June 2011 - May 2012
Skills
Corporate Safety Trainer, Soical Work
Education
Ashford University
American InterContinental University
C3/CustomerContactChannels, Inc. August 2014 - Present
Primerica January 2014 - October 2014
Black Turtle Services September 2013 - April 2014
ATK 2003 - 2009
Skills
Aerospace, Root Cause Analysis, Security Clearance, Configuration Management, Space Systems, Spacecraft, Lean Manufacturing, AS9100, Quality Assurance, Government Contracting, Continuous Improvement
Education
Orange Coast College 1980 — 1985
Accounting and Business/Management
United States Postal Service July 2015 - Present
Baker Hughes August 2014 - February 2015
Electronic Funds Source LLC August 2013 - September 2014
Black Turtle Services November 2013 - April 2014
Teleperformance March 2013 - July 2013
Citi April 2003 - December 2012
AOL March 2002 - March 2003
Skills
Computer Proficiency, Computer Programming, Computer Hardware, Customer Service, Credit Cards, Problem Solving, Critical Thinking, Internet, Attention to Detail, Business Math, Organization, Analysis, Ten Key, Teamwork, Technical Support, Call Centers, Team Leadership, Customer Experience, Time Management, Finance, Microsoft Office, Programming, Telephone Skills, Customer Satisfaction, Microsoft Word, Sales, Training, Troubleshooting
Education
Weber State University 2000 — 2001
None, General Studies
Ogden-Weber Applied Technology College 1998 — 2000
Certified Novell Administrator, Computer Science
Clearfield High School 1994 — 1996
High School Diploma, General Studies
Black Turtle Services September 2013 - December 2013
University of Guam-CES March 2006 - January 2009
Calvo's Insurance Underwriters July 2004 - August 2005
Skills
Program Development, Grant Writing, Grants, Program Evaluation, Public Speaking, Teaching, Social Services, Staff Development, Event Planning, Community Outreach, Higher Education, Student Affairs, Curriculum Design, Volunteer Management, Nonprofits, Curriculum Development, Tutoring, Fundraising, Mental Health, Administration, Adult Education, Career Counseling, Case Managment, Classroom, Community Development, Crisis Intervention, Critical Thinking, Distance Learning, Editing, Educational Leadership, Educational Technology, Instructional Design, Leadership Development, Policy, Policy Analysis, Psychology, Psychotherapy, Qualitative Research, Research, Special Education, Supervisory Skills, Training, Youth Development, Case Management, Customer Service, Cashiering, 10 Key, Microsoft Office
Education
Webster University 2013 — 2015
Master of Arts (MA), Management and Leadership
University of Guam
Bachelors of Arts, Family and Consumer Sciences/Human Sciences
Central Washington University
Walgreens September 2015 - Present
Walgreens May 2015 - September 2015
Broadview University June 2013 - June 2015
Black Turtle Services November 2013 - March 2014
Convergys March 2012 - February 2013
NASA Goddard Space Flight Center October 2006 - November 2011
Skills
Computer Hardware, HTML, CSS, JavaScript, MySQL, C#, Database Design, Microsoft Office, Microsoft Word, Microsoft Excel, Data Entry, Web Design
Education
Broadview University-Layton 2012 — 2015
BS Software Application Development, Information Technology
Broadview University-Layton 2012 — 2014
Certificate in Mobile Application Development, Information Technology
The University of Texas at El Paso 2002 — 2003
Black Turtle Services October 2014 - Present
ESkateBoardz.com May 2014 - Present
Keep it Real Imports March 2014 - Present
Focus Services March 2011 - March 2012
Skills
Customer Service, Telecommunications, Teamwork, Sales, Sales Management, Microsoft Word, Windows, Windows Server, Market Research, Business Development, Business Strategy, Business Planning, B2B, New Business Development, Microsoft Office, Marketing, Leadership, Human Resources, Inventory Management, Business Process..., Outlook, Sales Operations, PowerPoint
Education
University of Phoenix 2011 — 2012
Business Administration and Management, General
University of Phoenix 2009 — 2011
Associate of Arts (AA), Business Administration and Management, General, 2.7 GPA
Self-employed November 2010 - Present
Black Turtle Services 2013 - 2014
Skills
Pastry, Cake Decorating, fondant work, case fill, Breakfast preperation, Soups and other entrees, Bread Baking, Presentation of..., Recipe writing and...
Education
Davis Applied Technology College 2009 — 2010
U.C.A.T., Culinary Arts Baking and pastry as major