Blackboard Student Services
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Blackboard Student Services Employees
3Pillar Global September 2015 - Present
ShareACause January 2011 - Present
Accenture Federal Services March 2015 - September 2015
Agilex Technologies July 2014 - March 2015
Ellucian February 2014 - July 2014
Modis May 2013 - February 2014
CompuGain April 2012 - April 2013
Princeton Information August 2010 - April 2012
Blackboard Student Services June 2009 - August 2010
MicroStrategy April 2006 - April 2009
Skills
SaaS, Business Development, Business Intelligence, Professional Services, Recruiting, Technical Recruiting, Staffing Services, Management, Consulting, Outsourcing, Account Management, New Business Development, Cross-functional Team..., Staff Augmentation, Sales, Applicant Tracking..., Cold Calling, Business Analysis, Talent Management, Analysis, CRM, Start-ups, Strategic Partnerships, Agile Methodologies, Finance, Vendor Management, Temporary Placement, Process Improvement, SDLC, Executive Management, Sales Management, Enterprise Software, Lead Generation, BPO, Information Technology, Program Management, Contract Negotiation, Social Networking, Project Planning, Strategy, Cloud Computing, Internet Recruiting, Project Management, Salesforce.com, Staff Management, Strategic Negotiations, Strategic Planning, Sourcing, Talent Scouting
Education
George Mason University
B.A., Economics
Old Dominion University
Engineering
Vice President, HIREDTexas Job Club 2011 - Present
Blackboard Student Services July 2010 - November 2011
Central Counties MHMR May 2010 - July 2010
Sallie Mae October 1996 - February 2010
Spherion February 1994 - October 1996
Continental Belton Company April 1990 - February 1994
Skills
Employee Relations, Performance Management, Human Resources, Leadership, Training, Recruiting, Interviews, Strategic Planning, Coaching, Career Development, Change Management, Process Improvement, Talent Management, Workforce Planning, Leadership Development, Conflict Resolution, Career Counseling, Talent Acquisition, Staff Development, Employee Engagement, Organizational..., Resume Writing, Job Coaching, Employee Training, Succession Planning, Workshop Facilitation, College Recruiting, Employment Law, Community Outreach, Executive Coaching, Start-ups, Outplacement, Organizational...
Education
The University of Texas at Austin
Business Education
Sam Houston State University
English, Government
CACI International Inc February 2013 - Present
Blackboard Student Services June 2011 - February 2013
Broadening Horizons August 2008 - April 2011
Skills
Quality Assurance, Training, E-Learning, Software Documentation, Program Management, Process Improvement, Project Management, Technical Writing, Instructional Design, Leadership, Team Leadership, Change Management, Visio, Management, Testing, Training Delivery, SharePoint, Team Building, Data Analysis, Employee Training, Project Planning, Vendor Management
Education
University of Phoenix 2008 — 2012
Master's degree, Psychology
High school 1996 — 2000
Blackboard September 2014 - Present
Blackboard Student Services March 2013 - October 2014
Blackboard Student Services April 2012 - March 2013
Skills
Microsoft SQL Server, Enterprise Software, Linux, CRM, HTML, CSS, JavaScript, E-Learning, Software Quality..., Learning Management..., Learning Management, Blended Learning, Product Management, Product Marketing, jQuery, Java
Education
Somerset Community College 2012 — 2014
Associate's Degree, Computer/Information Technology Administration and Management
Somerset High School
ACS Inc a Xerox Company September 2014 - December 2014
General Dynamics Information Technology January 2014 - September 2014
Blackboard Student Services November 2011 - November 2013
Skills
Technical Support, Call Centers, Learning Management..., Customer Service, Troubleshooting, Software Documentation, Windows 7, Computer Hardware, System Administration, Help Desk Support, Networking, Windows XP, Training, Customer Support, Windows, Customer Experience, Software Installation, Servers, Hardware
Education
Somerset Community College
Computer Science
General Dynamics Information Technology Customer Service RepresentativeOxford Government ConsultingFebruary 2013 - October 2014
Blackboard Student Services December 2008 - March 2012
K+S Services, Inc./DCX Detroit Axle Plant June 2001 - July 2006
Skills
Project Management, Account Management, Technical Support, Educational Technology, Staff Development, Marketing Communications, Operations Management, Customer Satisfaction, Team Leadership, Learning Management..., Contract Management, Content Development, Budget Monitoring, Technical Documentation, Job Coaching, Corporate Recruiting, Process Improvement..., Corporate Communications, Sales Management
Education
Waubonsee Community College 2012 — 2013
Associates of Applied Sciences, Business Administration/Human Resources, Junior
Somerset Community College 2012 — 2012
Advanced Business Administration, Human Resources Development, Junior
Collaborative Solutions, LLC March 2014 - Present
Collaborative Solutions, LLC June 2013 - March 2014
Towers Watson October 2012 - May 2013
Collaborative Solutions, LLC June 2011 - October 2012
Blackboard Student Services June 2010 - June 2011
Presidium Learning January 2010 - June 2010
Presidium, Inc November 2009 - January 2010
Presidium Learning April 2009 - November 2009
j2 Global Communications November 2007 - July 2008
Redstone IT September 2004 - January 2007
Skills
Documentation, Process Engineering, Business Analysis, Microsoft Office, Excel, SaaS, Data Analysis, Business Process..., Cloud Computing, Organizational..., Requirements Analysis, ITIL, ERP, Troubleshooting, Customer Relations, Change Management, Strategic Planning, Process Improvement, PowerPoint, Business Intelligence, Cross-functional Team..., Business Strategy, Microsoft Excel, Workday, Software Documentation, Project Management, Leadership, Management, Project Planning, Training, Human Resources, Management Consulting, Program Management, Vendor Management, CRM, Strategy, Consulting, Business Process, Enterprise Software, Salesforce.com
Education
Columbia University in the City of New York 2000 — 2004
BA, Film Studies
Blackboard Student Services February 2011 - September 2013
Presidum Learning/Blackboard Student Services June 2008 - September 2013
Blackboard Student Services October 2010 - February 2011
Presidium Learning May 2010 - October 2010
Presidium Learning September 2009 - May 2010
Presidium Learning October 2008 - November 2009
Cracker Barrel 2004 - 2008
Cracker Barrel 2004 - 2008
Cracker Barrel 2004 - 2008
Skills
Technical Writing, Training, E-Learning, Learning Management..., Training Delivery, Distance Learning, Software Documentation, Knowledge Management, Team Leadership, Learning Management, Team Building, Project Management, Instructor-led Training, Leadership, Program Management, Blended Learning, Adult Education, Performance Management, Captivate, Public Speaking, Data Analysis, Instructional Design
Education
Ivy Tech Community College-Richmond 2014 — 2016
Associate's Degree, Business Administration and Management, General
University of Phoenix 2013 — 2013
Project Management
Colorado Technical University 2011 — 2013
Business Administration and Management, General
Blackboard Collaborate December 2012 - Present
Blackboard Student Services January 2011 - December 2012
Skills
Customer Service, Soft Skills, HTML/XML, HTML5, CSS, C++, Java, Visual Basic, JavaScript, Basic Photoshop, Mathematics, Microsoft Office, HTML, PowerPoint, Excel, Word, Windows, Web Development, Mac OS X, Spanish, XML, Customer Relations, Programming, Problem Solving, Teamwork, Blogging, Writing, E-Learning, Distance Learning, Interpersonal..., Social Media, Technical Writing, Critical Thinking, Windows 8, Android, iOS, Blackboard, Moodle, Angel LMS, Elluminate Live, Turnitin, Wimba, Respondus, WebCT, Course Management..., Blackboard Vista, Captivate, SaaS, OS X, Technical Support
Education
Somerset Community College 2009 — 2012
Associates (in progress), IT - Computer Programming Option & Business Accounting
Southwestern High School 2006 — 2009
High School Diploma, 3.9
Presidium Inc. February 2010 - Present
Blackboard Student Services February 2010 - Present
Blackboard April 2009 - February 2010
Cerbibo July 2007 - March 2009
Blackboard, Inc March 2000 - January 2009
Cerbibo November 2003 - July 2007
MCI/Worldcom January 1999 - March 2000
Skills
Product Management, Product Development, Strategy, Sales, SaaS, E-Learning, Cloud Computing, Salesforce.com, Enterprise Software, Strategic Partnerships, Solution Selling, Mobile Technology, Educational Technology, CRM, Product Marketing, Start-ups, Web 2.0, Mobile Applications, Strategic Planning, User Experience
Education
University of Maryland College Park 1992 — 1996
Ph.D., Astrophysics
Nanjing University 1984 — 1988
Bachelor of Science (BS), Astrophysics
IBM July 2014 - Present
IBM September 2013 - June 2014
Blackboard Student Services February 2012 - June 2013
Target December 2008 - February 2012
Convergys/Capital One Call Center June 2008 - October 2008
Skills
Problem Solving, Team Leadership, Friendship, Customer Service, Inventory Control, Visual Merchandising, Time Management, Customer Satisfaction, Mac OS X, Windows 7, Account Administration, Networking, Troubleshooting, Android, iOS, Microsoft Exchange, Outlook, Java, Help Desk Support, Visio, Employee Training, JavaScript, Call Centers, Microsoft Office, Software Documentation, Active Directory, Technical Support, Computer Repair, Windows Server, Windows, Network Administration, VMware, HTML, SQL, Vendor Management, Training, Linux, Team Building, Leadership, Microsoft Excel, PowerPoint, System Administration
Education
University of Mary Hardin-Baylor 2006 — 2011
Bachelor of Science, Computer Science, Criminal Justice
Harker Heights High School 2002 — 2006
Pearson North America January 2014 - Present
Pearson Education January 2012 - December 2013
CEA Global Education September 2009 - April 2011
Blackboard Student Services 2011 - 2011
CEA Global Education January 2006 - September 2009
Cultural Experiences Abroad (CEA) February 2003 - January 2006
Liberty Tax Service 2002 - 2002
Skills
Salesforce.com, Genius.com, Email Marketing, Marketing Strategy, Marketing Communications, Social Media, Marketing Management, Student Recruitment, SalesLogix, Team Management, Marketing Automation, Online Advertising, Market Research, Team Leadership, Vendor Management, Student Recruiting, Lead Generation, Marketing, Program Management, Advertising, Higher Education, Public Relations, Leadership, Online Marketing, Social Media Marketing, Integrated Marketing, Strategy, Copywriting, CRM, Event Management, Strategic Planning, Recruiting, Sales, Strategic Partnerships, Digital Marketing, Internal Communications, Market Planning, Direct Marketing, Social Networking, Press Releases, Content Management, Digital Strategy, SEM, PPC, B2B, Blogging
Education
Arizona State University - W. P. Carey School of Business 2010 — 2011
MBA, Marketing & International Business
Arizona State University 1998 — 2002
English, Mass Communications
Richmond, The American International University in London 2001 — 2001
Currently Seeking Employment in Customer Service Management May 2015 - Present
C3 November 2013 - April 2015
Realty Executives October 2012 - January 2014
Blackboard Student Services February 2012 - October 2012
Convergys March 2009 - August 2011
Scott & White July 2001 - February 2008
Unisys March 1998 - July 2001
Modern Technology Systems, Inc June 1997 - March 1998
United States Air Force February 1989 - July 1997
Skills
Vendor Management, Call Center, Data Center, Customer Service, Visio, Project Planning, Troubleshooting, Real Estate, Real Estate Transactions, Coordination, Communication Skills, Networking, Call Centers, Project Management, CRM, Training, Contract Negotiation, Leadership, Databases, Sales, Customer Satisfaction, Budgets, Account Management, Time Management, Windows, Human Resources, Information Technology, Selling, Technical Support, System Administration
Education
Texas A&M University Central Texas 2014 — 2016
Bachelor's degree, Business Administration and Management, General
Temple College 2012 — 2014
Associate of Arts (AA), Business
University of Mary Hardin-Baylor 1986 — 1988
N/A, Music, Computer Science
Flat World Education November 2012 - Present
University of Kentucky October 2013 - Present
Loudoun Country Day School 2008 - 2014
Blackboard Student Services December 2010 - November 2012
Presidium Inc. August 2009 - December 2010
Presidium Inc. January 2009 - December 2010
Kadoo Inc. April 2007 - January 2009
Monster Government Solutions September 2006 - April 2007
Blackboard Inc. September 2004 - September 2006
Blackboard Inc. July 2004 - September 2006
Skills
Objective-C, Java, SaaS, Higher Education, Content Management, Social Networking, International Sales, E-learning Modules, Enterprise Software, E-Learning, Cloud Computing, Product Management, Salesforce.com, Strategic Planning, Start-ups, Cocos2d, Internet Software..., Strategic Partnerships, Mobile Applications, Enterprise Architecture, Consulting, CRM, Solution Selling, Executive Management, Business Strategy, Emerging Technologies, Management Consulting, Team Building, Learning Management..., New Business Development
Education
University of Kentucky 1994 — 1997
MsC, Computer Science
University of Kentucky 1990 — 1994
BA, American History
Community Opportunities Inc. April 2015 - Present
Blackboard Student Services July 2010 - February 2015
Skills
Customer Service, Community Outreach, Communication, Problem Solving, Time Management, Higher Education, Parenting Skills..., Teamwork, Public Speaking, Record Keeping, Training & Development, Microsoft Word, Data Entry, Microsoft Excel, PowerPoint
Education
Lindsey Wilson College 2015 — 2016
Master of Education (M.Ed.), Counseling and Human Development
Lindsey Wilson College 2013 — 2014
Bachelor of Arts (BA), Human Services and Counseling
Somerset Community College
Social and Behavioral Sciences, Medicaid Nurse Aid
Parchment Inc. June 2015 - Present
Blackboard Student Services July 2012 - April 2015
IData Inc. September 2011 - February 2012
Datatel November 1996 - March 2011
Penn State University September 1985 - November 1996
Skills
Enterprise Software, Salesforce.com, Solution Selling, Higher Education, ERP, Professional Services, Account Management, Business Analysis, Business Development, Business Intelligence, CRM, Lead Generation, Program Management, Sales, Selling, Strategic Partnerships
Education
East Stroudsburg University of Pennsylvania
BS, Recreation Management
Penn State University
M.ED, Leadership and Counselor Education
Asurion October 2013 - Present
Blackboard Student Services March 2013 - September 2013
The Phone Store November 2011 - June 2012
CDMdata Inc., a Kelley Blue Book Company September 2007 - September 2011
McKesson May 2006 - September 2007
Deluxe Corporation 2003 - 2006
Deluxe Corporation 2003 - 2006
Education
St. Cloud State University 1997 — 2002
Kentucky State University 1995 — 1995
eCommission Financial Services, Inc. October 2014 - Present
Longbranch Storage Killeen, TX July 2012 - Present
Blackboard Student Services July 2013 - October 2014
Storage Depot May 2012 - December 2012
Aegis October 2011 - January 2012
Town and Country Real Estate April 2011 - November 2011
Wal-Mart August 2009 - February 2011
Gold's Gym May 2009 - September 2009
United Recovery Systems March 2008 - April 2009
GC Services March 2008 - October 2008
Skills
Real Estate, Loan Origination, Loan Officers, Management, Account Management, Spanish-speaking, Bilingual, Fast-paced, Business Ethics, Customer Service, Debt Management, Real Estate Financing, Real Estate Transactions, Real Estate Economics, Property Management, Computer Proficiency, Typing, Multi Tasking, Financial Advisory, Online Marketing, Marketing Strategy, Marketing, Loan Servicing, Business Logic, Higher Education, Microsoft Excel, Microsoft Office, Microsoft Word, Zip Drives, Zip, QuickBooks, Microsoft Office 2007, Microsoft Publisher, Cross-functional Team..., Leadership, Public Speaking, 10 Key, Filing, Phone Etiquette
Education
Central Texas College 2010 — 2015
Bachelor of Science, Business Administration and Management, General, A
Lamar University 2011 — 2013
Bachelor's Degree, Real Estate, 4.0
Central Texas College 2010 — 2013
The University of Texas at Arlington 2010 — 2010
Real Estate
Central Texas College of Real Estate 2007 — 2008
Real Estate
The CALPRO Group, Inc. June 2013 - Present
Blackboard Student Services November 2010 - August 2011
Killeen ISD September 2008 - May 2009
Cypress Heart January 2007 - April 2008
Bombardier Aerospace February 2001 - June 2005
Skills
Microsoft Office, Bookkeeping, Customer Service, Office Administration, Administrative...
Education
Career Technical Institute 2012 — 2013
Certificate, PC Specialist/Bookeeping, 4.0
Blackboard Student Services May 2014 - September 2014
Self-Employed January 2012 - March 2014
Somerset Community College January 2013 - January 2014
Fair Oaks Nursing Home January 2006 - December 2011
D's Hair Salon August 2003 - November 2006
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Customer Service, Research, Public Speaking, Healthcare, Teamwork, Social Media, Cpr Certified, Windows, I excel at public...
Education
Somerset Community College 2013 — 2015
Bachlor's of Social and Criminal Justice, Criminal Justice and Corrections
Ashford University 2010 — 2012
Bachelor's degree, Social and Criminal Justice
Blackboard Student Services July 2012 - Present
Culver's 2009 - 2012
Education
Somerset Community College
Blackboard Student Services April 2009 - Present
Federal Bureau of Prisons June 1978 - June 1998
Thompson-Kemper and Assoc. June 1976 - June 1978
Skills
Report Writing skills..., Customer Service
Education
Morehead State University 1965 — 1969
BME, Music
Paul G. Blazer High School 1962 — 1965
Morehead State University
Master's Degree, Music
MS Companies September 2014 - Present
Blackboard Student Services. July 2010 - April 2014
Skills
Customer Service, Call Centers, Customer Satisfaction, Customer Experience, Microsoft Office, Sales, Troubleshooting, Team Leadership, Microsoft Excel, Customer Retention, Microsoft Word, Teamwork, Outlook, Account Management, Time Management, Technical Support, PowerPoint, Leadership, Data Entry, Team Building, Windows, Telephone Skills, Social Media
Education
DeVry University 2010 — 2011
Eastern Kentucky University 2009 — 2010