Blue Cross and Blue Shield of Florida
Industry: Company
DescriptionCustomer service: 1 (800) 352-2583 Headquarters: Jacksonville, FL CEO: Patrick J. Geraghty (Jul 2011–) Founded: 1945 Subsidiaries: Prime Therapeutics, Florida True Health, Inc., Parent organization: GuideWell Mutual Holding Corporation
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Blue Cross and Blue Shield of Florida Employees
CTG (Change the Game) Strategies, LLC April 2009 - Present
BLUE CROSS AND BLUE SHIELD OF FLORIDA June 1996 - April 2009
PacifiCare Health Systems January 1987 - June 1996
PANTRY MARKETS January 1986 - January 1987
Ernst & Young June 1979 - 1983
Education
Loyola Marymount University 1976 — 1979
B.S, Business
Blue Cross and Blue Shield of Tennessee July 2014 - Present
Florida Blue September 2010 - July 2014
Aware Not Afraid 2009 - July 2014
Blue Cross and Blue Shield of Florida 2010 - 2011
Re/Max Greater Atlanta 2007 - 2008
Skills
Marketing, Program Management, First Time Home Buyers, Real Estate, Sales, Team Building, Public Speaking, Insurance, Coaching, Strategic Planning, Leadership, Sales Management, Training, Selling, Customer Satisfaction, Customer Service, Management, New Business Development
Education
North Carolina Agricultural and Technical State University 1999 — 2001
MSW, Social Work
RJ Reynolds High School 1993 — 1997
University of North Carolina at Chapel Hill 1993 — 1997
BA, Psychology
GuideWell August 2014 - Present
Florida Blue November 2013 - July 2014
Florida Blue August 2010 - October 2013
Blue Cross and Blue Shield of Florida January 2000 - January 2001
Blue Cross and Blue Shield of Florida January 1999 - January 2000
Blue Cross and Blue Shield of Florida January 1997 - January 1999
Blue Cross and Blue Shield of Florida January 1994 - January 1996
Princeton Review January 1992 - January 1993
Skills
Marketing, Social Media, Marketing Communications, Social Media Marketing, Facebook, Social Media Blogging, Twitter, Blogging, Digital Marketing, Newsletters, Creative Direction, Management, Strategic Planning, Leadership, Strategic Communications, Product Management, Direct Mail, Media Relations, Public Speaking, Online Marketing, Program Management, Social Networking, Corporate Communications, Public Relations, Press Releases, Copywriting, Sales, Advertising, Content Management, Content Development, Internal Communications, Web Content Management, Brand Development, Integrated Marketing, SEO, Crisis Communications, Copy Editing
Education
New College of Florida 1990 — 1994
BA, History
The Bolles School 1989 — 1990
Florida Blue June 2012 - Present
Florida Blue January 2011 - May 2012
Incepture May 2010 - December 2010
Diversified Clinical Services October 2009 - February 2010
H&R Block September 2007 - May 2009
Paquin Healthcare Companies June 2007 - August 2007
Florida Hospital May 2005 - June 2007
Blue Cross and Blue Shield of Florida 2003 - 2005
Matt Carlucci Mayoral Campaign September 2002 - May 2003
Jacksonville City Council December 2001 - August 2002
Skills
Competitive Analysis, Press Releases, Social Media, Media Relations, Strategic Communications, Public Relations, Marketing Strategy, Marketing Communications, Marketing, Advertising, Strategy, Integrated Marketing, Corporate Communications, Budgets, Digital Marketing, Digital Strategy, Event Management, Fundraising, Internal Communications, Lead Generation, Leadership, Management, Program Management, Start-ups, Strategic Partnerships, Sales, Business Planning, New Business Development, Strategic Planning, Social Media Marketing, Customer Service, Brand Awareness, Event Planning, Team Building, Online Marketing, Social Networking
Education
Leadership Orlando 2004 — 2004
Class 68
Northwestern University 1990 — 1992
MS, Integrated Marketing Communications
Hood College 1985 — 1989
BA, Fine Art and Communications
Tata Consultancy Services August 2014 - Present
Selene Finance LP September 2010 - July 2014
Florida State College at Jacksonville - Nassau Outdoor Education Center 1999 - October 2011
eValuation Solutions July 2009 - August 2010
Residential RealEstate Review 2006 - 2008
Select Portfolio Servicing 2002 - 2006
Blue Cross and Blue Shield of Florida 1998 - 2002
Skills
Leadership Development, Change Management, Management, Strategic Planning, Process Improvement, Strategy, Employee Engagement, Performance Management, Customer Service, Talent Management, Organizational..., Employee Relations, Public Speaking, Employee Training, Executive Coaching, Workshop Facilitation, Team Building
Education
Florida State University 1986 — 1988
BA, English
Organizational Strategies, Inc. March 2010 - December 2010
Blue Cross and Blue Shield of Florida August 2007 - December 2009
ML August 2004 - June 2007
Kelly Services September 1997 - September 2002
Skills
.NET, Visual Studio, SDLC, SQL, C#, Web Development, ASP.NET, Microsoft SQL Server, Agile Methodologies, JavaScript, Databases, Visio, Web Applications, HTML, Visual Basic, Software Development, Management, Access, Social Networking, TFS, Requirements Gathering, Testing
Education
Southern New Hampshire University 2015 — 2017
Bachelor's degree
Florida State College at Jacksonville 2002 — 2005
AS
University of North Florida 1993 — 1996
Senior Level
Hurricanes Wings October 2011 - January 2015
Federal Employee Benefits Group, Inc. March 2003 - May 2010
McCall Central Air Incorporated January 2002 - October 2003
Blue Cross and Blue Shield of Florida January 1976 - December 2001
Blue Cross Blue Shield of Florida December 1998 - August 1999
Skills
Customer Satisfaction, Leadership, Troubleshooting, Problem Solving, Strategic Planning, Customer Relations, Customer Retention, Long-term Customer..., Strategic Policy..., Process Management, Presentation Skills, Team Management, Interpersonal..., Interpersonal..., Interpersonal Leadership, Business Process..., Negotiation
Education
Jacksonville University 1974 — 1975
Business Administration and Management, General
Bishop Kenny Highschool 1970 — 1974
BCBSTX October 2013 - Present
Blue Cross and Blue Shield of Texas July 2007 - October 2013
Blue Cross and Blue Shield of Florida November 2005 - April 2007
Blue Cross and Blue Shield of Florida February 2002 - November 2005
Sprint 1998 - 2000
Temple-Inland July 1996 - November 1997
Skills
Health Insurance, Insurance, Customer Service, Sales, Provider Relations, Process Improvement, Account Management, Team Building, HIPAA, Program Management, Cross-functional Team...
Education
Pittsburg State University 1991 — 1993
B.A., Communication Studies
Johnson County Community College 1988 — 1991
Transfer to Pittsburg State University, General Studies
Shawnee Mission Northwest 1984 — 1987
Diploma, General Studies
InRhythm May 2011 - Present
eBay Enterprise October 2009 - May 2011
Blue Cross and Blue Shield of Florida March 2009 - September 2009
ESPN April 2008 - December 2008
Vanguard April 2007 - February 2008
Goldstone Technologies January 2006 - March 2007
The MathWorks November 2004 - November 2005
Skills
Node.js, AngularJS, Express, MongoDB, Java, Java Enterprise Edition, Web Services, Spring, Application Architecture, Enterprise Architecture, Technical Leadership, Agile Methodologies, Microservices, SOA, REST, jQuery, JavaScript, HTML 5, CSS3, Test Driven Development, BDD, NoSQL, Gulp, Grunt, Responsive web design, Cloud Computing, AJAX, Scrum, Design Patterns, J2EE Application..., .NET, C#, Hibernate, JPA, JSF, Oracle, Spring MVC, Selenium, SQL, Git, JMS, Struts
Education
Northeastern University
Master of Science (M.S.), Electrical Engineering
University of Mumbai
Bachelor of Engineering (B.E.), Electronics
Accounting Principals SR ACCOUNTS PAYABLE CLERKAtlanta Medical CenterMay 2006 - December 2012
Atlanta Medical Center May 2005 - April 2006
Atlanta Medical Center February 2003 - April 2005
Progressive Nursing Staffers September 2001 - September 2002
Blue Cross and Blue Shield of Florida August 1997 - August 2001
Skills
Data Entry, Clerical Work, Invoice Processing, Oral & Written..., Microsoft Office, Office Administration, Microsoft Office 2007, Typing, Accounts Payable, Accounts Receivable, Payroll Services, Credentialing, Appointment Scheduling, Daily Deposits, Peoplesoft
Education
DeVry University-Georgia 2001 — 2010
Bachelor of Science (BS), Business Administration and Management, General
MIAMI CENTRAL SR HIGH 1985 — 1988
HIGH SCHOOL, HIGH SCHOOL DIPLOMA
Independent Consultant 2012 - June 2014
American Academy of Pediatrics 2003 - 2007
WW Grainger 2000 - 2003
Blue Cross and Blue Shield of Florida 1998 - 2000
Fleishman-Hillard 1997 - 1998
Maritz Research 1996 - 1998
Skills
Quantitative Research, Qualitative Research, Consumer Insight, Corporate Branding, Brand Awareness, Brand Developement, Survey Research, Online Moderation, Presentation Development, Client Presentation, Public Opinion Research, Writing, Proposal Writing, Report Writing, Learning Quickly, Consulting, Secondary Research, Healthcare Industry, Collaborative Problem..., Team Leadership, Team-oriented, Supplier Negotiation, Supplier Quality..., Analytic Thinking, Focus Groups, Case Managment, Licensed Social Worker, Marketing Strategy, Market Research, Brand Development, SPSS, Marketing Research, Survey Design, Customer Insight, Strategy
Education
Loyola University of Chicago
Master's degree, Social Work
Southern Illinois University, Edwardsville
Coursework for MMR, Marketing Research
University of Missouri-Saint Louis
Bachelor of Arts (B.A.), Psychology
FIS - Fidelity Information Services June 2014 - Present
Fidelity National Financial December 2012 - April 2015
CTI Resource Management Services, Inc. July 2011 - December 2012
CTI Resource Management Services, Inc. January 2008 - July 2011
VyStar Credit Union January 2007 - January 2008
VyStar Credit Union January 2005 - January 2007
Blue Cross and Blue Shield of Florida January 2000 - January 2005
Skills
MS Office Suite, HTML, Web Content Management, SharePoint, Attention To Detail, Team Oriented, Problem Solving, Dependable, Resourceful, Great Communication, Written Skills, Troubleshooting
Education
Jones College-Jacksonville 2000 — 2004
Bachelor of Science (B.S.), Computer Programming, Specific Applications
The Home Depot July 2012 - Present
Delta Air Lines September 2007 - October 2011
Blue Cross and Blue Shield of Florida August 2003 - September 2007
Skills
Public Speaking, Process Improvement, Budgets, Data Analysis, Leadership, English, Windows, Microsoft Office, PowerPoint, Microsoft Word, Economics, Microsoft Excel, Research, Teaching, Customer Service, Program Management, Analysis
Education
Embry-Riddle Aeronautical University
Master of Business Administration (M.B.A.), Aviation Management
Florida State University
Bachelor's Degree, Appiled Economics
DirectionWorks, Inc. February 2001 - Present
Blue Cross and Blue Shield of Florida September 2000 - February 2001
William Cook Agency June 1999 - July 2000
World Marketing January 1998 - April 1999
Ad~Insight May 1992 - May 1997
Ho-Chunk Nation August 1992 - February 1995
Ho-Chunk Nation April 1990 - February 1991
South Dade News Leader 1985 - 1988
Skills
Marketing, Business Development, Sales, Direct Marketing, Marketing Strategy, Marketing Communications, Marketing Management, Strategic Marketing..., Creative Direction, Creative Strategy, Multi-channel Marketing, Channel Strategy, Websites, Web Development, Web Services, Web Project Management, Search Engine Ranking, Search Advertising, Internet Marketing, Online Advertising, Email Marketing, Advertising, Mobile Marketing, Mobile Design, Mobile Internet, Mobile Communications, Direct Mail, Inbound Marketing, B2B Marketing, Consumer Marketing, Direct Marketing..., Website Development, Consulting, B2B, Web Marketing, Salesforce.com, Integrated Marketing, Online Marketing, SEO, E-commerce, New Business Development, Lead Generation, Online Lead Generation, Digital Marketing, Database Marketing, Google Analytics, Social Media Marketing, Social Networking, Social Media, Social Marketing
Education
University of Experience 1985 — 2014
Bachelor of Science (BS), Marketing, Business Management, Business Development, Client Relations
Lakeland College 1992 — 1998
Bachelor's degree, Marketing and Business Administration
EverBank January 2015 - Present
Florida Blue May 2013 - Present
Blue Cross and Blue Shield of Florida July 2010 - May 2013
Auld & White Constructors October 2008 - July 2010
Balfour Beatty Communities May 2008 - October 2008
Ryland Homes November 2003 - March 2008
Skills
Marketing Strategy, Brand Management, Advertising, SEO, Public Relations, Market Research, Press Releases, Competitive Analysis, Management, Strategy, Social Media Marketing, Market Planning, Direct Marketing, Budgets, Project Planning, Marketing Management, Marketing, Strategic Planning, Online Marketing, Sales, Marketing Communications, Web Marketing, Lead Generation, CRM, Direct Mail, Brand Development, Email Marketing, Integrated Marketing, Proposal Writing, Social Media, Segmentation, Business Development, Analysis
Education
Lafayette College
BA, Economics
University of New Orleans
MBA
Crowley Maritime Limited December 2012 - Present
Crowley Maritime 2012 - 2015
Crowley Maritime 2012 - 2015
Webster Bank July 2010 - December 2012
Blue Cross and Blue Shield of Florida January 2006 - July 2010
Patni Computer Systems 2002 - 2006
Skills
Project Management, Pursuing PMP, Six Sigma, Strong knowledge of..., Business Process..., Business Analysis, RUP Methodologies, Agile Methodologies, Waterfall, MS Project, Microsoft Office, Microsoft Visio, HP Quality Center, Rational Software..., Rational Rose..., Rational Requisite Pro, ClearCase, UML, BPMN, SharePoint, SoapUI, OBIEE, HTML, ASP.NET, Web Services, SOAP, WSDL, XSD, XML, C++, C, SQL, COBOL, JCL, Visio, Requirements Analysis, RUP, Requirements Gathering, Oracle, SDLC, Systems Analysis, SOA, Software Project..., PL/SQL, Business Process, Business Intelligence, Quality Center
Education
Dharmsinh Desai Institute of Technology 1998 — 2002
Bachelor of Engineering, Electronics and Communications
Udgam School for Children 1996 — 1998
A.G. High School
Ernst & Young January 2015 - Present
NCR Corporation November 2009 - January 2015
PRG Schultz August 2009 - November 2009
TriServ Alliance, LLC March 2009 - August 2009
Blue Cross and Blue Shield of Florida August 2004 - February 2009
Blue Cross and Blue Shield of Florida April 1995 - August 2004
Blue Cross and Blue Shield of Florida 1997 - 1997
Blue Cross and Blue Shield 1995 - 1997
Blue Cross and Blue Shield 1993 - 1995
Education
American Flyers 2012 — 2012
Certified Flight Instructor
Florida Aviation Career Training 2003 — 2006
Commercial Pilot
Embry Riddle Aeronautical University 1990 — 1993
BS
FL SOCIETY OF PLASTIC SURGEONS 1998 - Present
Nuland Law April 1995 - Present
American Association of Clinical Endocrinologists 1995 - Present
Florida Medical Association June 1993 - December 1995
Blue Cross and Blue Shield of Florida June 1991 - June 1993
Sinapi for Congress 1984 - 1984
Skills
Healthcare Information..., Medicare, Legal Research, Medical Malpractice, Policy, Licensing, Mediation, Fundraising, Hospitals, Health Law, Legislative Relations, Physicians, Clinical Research, Healthcare Management, Administrative Law, Commercial Litigation, Litigation, Alternative Dispute..., Product Liability, Legal Writing, Employment Contracts, Medicaid, Hearings, Medical Compliance, Legal Issues, Litigation Support, Arbitration, Trademarks, Class Actions, Trials, Employment Law, Appeals, Bankruptcy, Civil Litigation, Practice Management, Courts, Corporate Law, HIPAA, Dispute Resolution, Family Law, Personal Injury, Politics, Trusts, Depositions, Trade Secrets, Trial Practice, Torts, Powers of Attorney, Public Liability, Construction Law
Education
The Catholic University of America, Columbus School of Law 1987 — 1990
JD, Law
Brown University 1980 — 1984
Bachelor of Arts (B.A.), Political Science/English
Blue Cross Blue Shield of Florida September 2008 - Present
Blue Cross Blue Shield of Florida May 2006 - September 2008
Blue Cross Blue Shield of Florida January 2005 - May 2006
Blue Cross Blue Shield of Florida April 2004 - January 2005
Blue Cross and Blue Shield of Florida February 2003 - April 2004
Blue Cross Blue Shield of Florida February 2003 - April 2004
Civil Services, Inc April 1999 - November 2003
Wal-Mart, Inc May 1997 - April 2000
Skills
Applicant Tracking..., Performance Management, Onboarding, Integration, Taleo, Troubleshooting, Business Analysis, User Acceptance Testing, Testing, PeopleSoft, Process Improvement, System Administration, Visio, Analysis, Business Intelligence, Business Process Mapping, SuccessFactors, Human Resources, Technical Support, Administration, Requirements Analysis, Business Process, Microsoft Excel, Business Objects
Education
Florida State College at Jacksonville
Associates of Science, Information Systems Technology
University of Phoenix
Bachelors of Science, Business / Information Systems
Connect Hearing US October 2012 - Present
Edward Hospital August 2011 - June 2012
Kaiser Permanente May 2006 - July 2011
Blue Cross and Blue Shield of Florida 2001 - 2006
Sedgwick Detert Moran & Arnold 1996 - 2001
Skills
Healthcare, Health Law, Strategy Development, Business Strategy, Health Care Reform, Health Insurance..., Managed Care, Business Transformation, Change Management, Transactions, Contract Negotiation, Healthcare Compliance, Advising Sales and..., Physician Network..., Government Relations, HIPAA, Peer Review and..., Captives, Claims Management, Litigation Management, Medical Compliance
Education
Case Western Reserve University School of Law 1991 — 1994
Doctor of Law (JD), Health Law
Washington University in St. Louis 1987 — 1991
Bachelor of Arts (BA), Political Science
US Postal Service May 2006 - Present
Blue Cross and Blue Shield of Florida January 1984 - January 1988
Skills
Collective Bargaining, Training, Microsoft Office, Customer Service, PowerPoint, Federal Government, New Hire Orientations, HR Policies, HRIS, Performance Management, Leadership Development, Teaching, Coaching, Government, Public Speaking, Conflict Resolution, Employee Relations, Labor Relations, EEO, Event Planning, Data Entry, Policy, Benefits Administration, Human Resources, Organizational...
Education
University of Phoenix 1999 — 2001
Master's degree, Organzational Management
Edward Waters College 1980 — 1983
Bachelor of Arts (BA), business
Ribault Senior High 1976 — 1978
Jacksonville Sheriff's Office September 2004 - Present
Blue Cross and Blue Shield of Florida June 2000 - June 2003
Skills
Enforcement, Police, Firearms, Patrol, Criminal Investigations, Criminal Justice, Crime Prevention, Military, First Responder, Weapons, Rescue, Weapons of Mass..., Defensive Driving, First Aid, Disaster Response, Homeland Security
Education
Florida Community College at Jacksonville 1992 — 1994
Associate of Arts (A.A.), General
Orange Park High School 1989 — 1991
HS Diploma, General, 10-12
Enhanced Resource Centers June 2015 - Present
ERC March 2015 - Present
Blue Cross and Blue Shield Of Florida April 2007 - November 2014
Kemper Insurance April 2006 - April 2007
USE Credit Union January 2004 - March 2006
San Diego County Credit Union January 2002 - January 2004
Skills
Customer Relations, PowerPoint, Customer Service, Microsoft Office, Excel, Financial Analysis, Insurance, Microsoft Excel, Operations Management, Process Improvement, Risk Management, Team Building, Team Leadership, Analysis, Data Analysis
Education
University of North Florida 2011 — 2014
Bachelors, Finance
Florida State College of Jacksonville 2007 — 2011
AA, Business Administration
Jacksonville University 1996 — 1997
Finance
University of Florida MBA Programs June 2011 - Present
University of Florida MBA Programs June 2009 - June 2011
Blue Cross and Blue Shield of Florida August 2004 - January 2009
Jacksonville Convention and Visitors Bureau April 2003 - August 2004
Salt Lake Organizing Committee August 2000 - May 2002
Delta Air Lines August 1998 - June 2000
Georgia State Games Commission December 1993 - August 1998
Atlanta Committee for the Olympic Games 1996 - 1996
United States Olympic Committee 1991 - 1992
Skills
Community Relations, Public Relations, Event Planning, Event Management, Strategic Planning, Social Media, Public Speaking, Marketing Communications, Writing, Marketing Strategy, Social Media Marketing, Media Relations, Advertising, Editing, Social Networking, Budgeting, Microsoft Office, Word, Budget Management, Corporate Communications, Market Research, Brand Development, Online Marketing, PowerPoint, Market Planning, Email Marketing, Copywriting, Excel, Business Planning, Business Strategy, Crisis Communications, Strategic Communications, Healthcare, Planning, Promotions, Nonprofits, Microsoft Excel, Leadership, Team Building, Marketing, Budgets, Press Releases, Recruiting, Community Development, Project Planning, Management
Education
University of Florida - Warrington College of Business Administration 2007 — 2009
Masters, Business Administration
Brigham Young University 1987 — 1991
Bachelor of Arts, Communications, Specialty Public Relations
Orange Park High School 1984 — 1987
College Prep
Ontel LLC September 2014 - Present
The Aurelius Group November 2013 - October 2014
The Aurelius Group November 2012 - September 2014
T-Solve March 2012 - November 2012
Blue Cross and Blue Shield of Florida August 2011 - January 2012
US Census Bureau May 2010 - July 2010
Education
Florida State University 2007 — 2010
Political Science, Political Psychology, Communication
Baptist Health July 2015 - Present
McKesson January 2014 - July 2015
PSS World Medical May 2007 - December 2013
Fidelity Investments November 2006 - April 2007
Blue Cross and Blue Shield of Florida November 2004 - December 2006
Skills
JD Edwards, Outlook, Administrative..., Microsoft Excel, Contract Management, Microsoft Word, Data Analysis, Healthcare, Analysis, Team Building, Microsoft Office, Customer Service, Project Planning, Administration, Access, Training, Process Improvement, Leadership, Team Leadership, Invoicing, SAP, PowerPoint, Project Management
Education
University of Central Florida 2001 — 2004
Bachelor's degree, Health Services Administration
Florida Community College at Jacksonville 1998 — 2001
Associate's degree, Biology/Biological Sciences, General
MedPartners September 2014 - May 2015
Cirrus Medical Staffing May 2014 - August 2014
Simply Health Care Plans September 2012 - January 2014
HCA West Florida Hospital June 2008 - June 2012
Blue Cross and Blue Shield of Florida April 1998 - June 2008
Skills
Utilization Management, Case Management, Onsite Coordination, Remote Access, Care Coordination, Discharge Planner, Concurrent Review, Hospitals, Health Care Systems, Disease Management, Inpatient, Medicaid, Healthcare, Program Management, Utilization Review, HIPAA, Pediatrics, Medicare, Home Care
Education
Pensacola Junior College 1982 — 1985
Associate's degree, Registered Nursing/Registered Nurse
Acosta Sales & Marketing August 2012 - Present
Audra Lieberman Consulting April 2012 - August 2012
Pilot Pen America January 2012 - April 2012
Blue Cross and Blue Shield of Florida January 2009 - December 2011
Blue Cross Blue Shield of Florida December 2006 - January 2009
Questus January 2006 - December 2006
Questus November 2004 - January 2006
Ipsos-Vantis January 2003 - August 2004
Ketchum PR August 2002 - December 2002
Skills
Ideal Customer..., Completed SPSS Advanced..., Focus Groups, Data Analysis, Survey Design, Online Research, Customer Experience, Market Research, SPSS, Analytics, Segmentation, Consumer Insights, Marketing Strategy, Marketing Research, Qualitative Research, Quantitative Research, Survey Programming, Customer Insight
Education
Florida State University 2001 — 2003
Master of Science (M.S.), Integrated Marketing & Management Comm.
Florida State University 1997 — 2001
Bachelor of Science (B.S.), Public Relations, Magna Cum Laude
Florida Blue June 1998 - Present
Blue Cross and Blue Shield of Florida 1998 - Present
Florida State College at Jacksonville 2000 - 2012
Famous and Historic Trees May 1994 - August 1997
US Navy June 1984 - September 1994
Skills
Citrix, Windows Server, System Administration, Virtualization, IIS, Active Directory, Windows Server 2003, Cisco, Troubleshooting, Windows, Administration, Cloud Computing, Windows Server 2008, VMware, Network Administration, Servers, Cisco Technologies, Disaster Recovery, Data Center, DNS, Networking, Databases, Visio, Citrix Metaframe, SharePoint, Network Security, VMware ESX, Operating Systems, Security, Microsoft Exchange, Server Architecture, Windows XP, IT Management, Computer Hardware, Windows 7, Technical Support, TCP/IP, Software Documentation, Microsoft SQL Server, Firewalls, IT Operations, SAN, DHCP, ITIL, Hardware, VPN, Software Installation, Routers, Help Desk Support, Microsoft Technologies
Education
Strayer University 2014 — 2018
Master's degree, Enterprise Network Management
Florida State College at Jacksonville 2011 — 2013
Bachelor of Science (BS), Networking and Communication, 3.26
Florida State College at Jacksonville 2000 — 2011
AA, Assoicates in Arts, 3.2 GPA
Florida State College at Jacksonville 1997 — 2000
AS, Networking
FSV Payment Systems September 2012 - June 2013
Liberty University 2008 - 2010
Jacksonville University 2007 - 2008
American Culinary Federation 2005 - 2007
Blue Cross and Blue Shield of Florida 2004 - 2005
Skills
Graphic Design, Photoshop, Web Design, Art Direction, Teaching, Logo Design, Social Media, Creative Direction, InDesign, Graphics, Art, Adobe Creative Suite, Spanish
Education
Pensacola Christian College
Networks Plus September 2010 - Present
LifeSecure Insurance Company February 2008 - September 2010
Blue Cross and Blue Shield of Florida August 2002 - February 2008
Networks Plus May 1996 - August 2002
Avesis September 1990 - June 1996
Hartford Insurance Group March 1978 - April 1989
Skills
Strategic Planning, Sales, Team Building, Long-term Care, Cold Calling, New Business Development, Negotiation, Health Insurance, Insurance, Leadership, CRM, Long Term Care Insurance, Customer Service, Brokers, Customer Retention, Medicare, Disability Insurance, Employee Benefits, Term Life Insurance, Life Insurance, Fixed Annuities, Sales Presentations, Underwriting, Accident, Health Savings Accounts, Critical Illness, Small Business, Retirement Planning, 401k, Property & Casualty..., Whole Life
Education
Montgomery College
AA, Business
Allstate Benefits January 2015 - Present
HBCU Lifestyle November 2010 - Present
Florida Blue May 2010 - January 2015
Visual Voice July 2009 - December 2014
Blue Cross and Blue Shield of Florida April 2008 - April 2010
Nosbig Design 2001 - July 2009
McClatchy-Tribune September 2002 - October 2008
City of Jacksonville May 2007 - May 2008
Incepture January 2008 - April 2008
Vistakon/Johnson & Johnson/TEKsystems August 2007 - January 2008
Skills
Creative Direction, Web Design, Graphic Design, Email Marketing, Social Media, Marketing Communications
Education
Florida A&M University 1993 — 1997
Bachelor's degree, Journalism and Graphic Communication
Design and Architecture Senior High 1990 — 1993
High School Diploma, Fashion/Apparel Design
United Healthcare September 2002 - Present
Diversified Health Solutions 2000 - 2002
North American Medical Management 1994 - 2000
Diversified Health Solutions 1990 - 1994
Orlando Regional Healthcare System 1988 - 1990
Voluntary Hospitals of America 1986 - 1988
Blue Cross and Blue Shield of Florida 1983 - 1986
Skills
Budgeting, Strategic Planning, PowerPoint, Provider Relations, Managed Care, Excel, Process Improvement, Event Planning, Fund Raising, Contract Negotiations, Performance Dashboards, Budgets, Physicians, Contract Negotiation, Microsoft Excel, Healthcare Management, Program Management, Network Development, Healthcare Consulting, Leadership, Healthcare
Education
Florida State University - College of Business 1980 — 1982
MBA, Business
Tulane University 1975 — 1978
BA, English
Furman University 1974 — 1975
Life and Specialty Ventures, LLC 2009 - Present
Life and Specialty Ventures, LLC 2008 - 2009
Blue Cross and Blue Shield of Florida 2002 - 2008
Convergys Corporation 2000 - 2002
Convergys Corporation 1997 - 2000
Blue Cross and Blue Shield of Florida 1993 - 1997
March of Dimes 1993 - 1993
Education
Jacksonville University 1990 — 1992
Bachelor of Arts, Cum Laude, Public Relations
Florida State College at Jacksonville 1987 — 1990
General
Blue Cross and Blue Shield of Fl March 2000 - Present
Blue Cross and Blue Shield of Florida March 2000 - Present
Blue Cross and Blue Shield of Florida March 2000 - Present
Blue Cross and Blue Shield of Florida March 2000 - Present
Convergys 1998 - 2000
Skills
Applicant Tracking..., Sourcing, Coaching, Interviews, Onboarding, Human Resources, Recruiting, Talent Management, Talent Acquisition, Personnel Management, Leadership, PeopleSoft, Performance Management, College Recruiting, Workforce Planning, Management, Employee Relations, Employee Benefits, Time Management, Temporary Placement, Strategic Planning, Benefits Administration
Education
Florida State College at Jacksonville
General Studies
University of North Florida June 2015 - Present
Duval County Public Schools May 2014 - Present
Florida State College at Jacksonville - Kent Campus July 2008 - Present
Duval County Public Schools July 2008 - May 2014
Blue Cross and Blue Shield of Florida October 2000 - July 2008
Reynolds Smith and Hills, Inc. January 1996 - October 2000
St. John and Partners 1994 - 1996
United States Navy October 1978 - December 1990
Skills
Crisis Communications, Strategic Communications, Publishing, Community Development, Media Relations, Advertising, Event Planning, Proofreading, Editing, Strategic Planning, Public Relations, Marketing Strategy, Corporate Communications, Marketing, Teaching, Fundraising, Nonprofits, Management, Public Speaking, Internal Communications, Leadership Development, Community Outreach, Higher Education, Instructional Design, Leadership, Program Development, Volunteer Management, Coaching
Education
Jacksonville University
MBA, Leadership
Jacksonville University
BS, Business Development and Leadership
Humana April 2009 - Present
Blue Cross and Blue Shield of Florida February 1988 - July 2005
Skills
Health Insurance, Quality Assurance, Process Improvement, HIPAA, Medicare, Managed Care, Insurance, Utilization Management, Disability Insurance, Employee Benefits, Medicaid
Education
Miami Dade College
Time Warner Inc. January 2013 - Present
Blue Cross Blue Shield of Florida January 2011 - December 2012
Blue Cross and Blue Shield of Florida 2008 - December 2010
Blue Cross Blue Shield of Florida May 2004 - December 2008
Blue Cross Blue Shield of Florida February 2001 - May 2004
FedEx May 1999 - February 2001
Skills
Data Warehousing, Business Intelligence, Healthcare Information..., Project Management, Software Development..., SDLC, Vendor Management, Problem Solving, Conflict Resolution, Relationship Management, Team Management, Team Leadership, Highly motivated..., Diversity & Inclusion, Software Project..., Software Development, ETL, Process Improvement, Requirements Analysis, Team Building, PL/SQL, PMP, Program Management, SharePoint, Business Analysis, SQL, Visio, Leadership, Enterprise Architecture, Business Objects, Data Modeling, Integration, Management, Requirements Gathering, Agile Methodologies, IT Strategy, Systems Analysis, Business Process, SOA, Solution Architecture
Education
Birla Institute of Technology and Science
Master of Science
Birla Institute of Technology and Science
Bachelor of Engineering (B.E.)
University of Florida
Master of Business Administration (MBA)
U.S. Trust, Bank of America Private Wealth Management September 2005 - Present
Bank of America January 2005 - September 2005
Bank of America Private Bank 2001 - 2004
Bank of America 1998 - 2001
Bank of America 1996 - 1998
Webster University 1995 - 1996
Barnett Banks Inc. 1993 - 1996
Barnett Banks, Inc. 1988 - 1993
Blue Cross and Blue Shield of Florida 1984 - 1988
Skills
SQL, Microsoft Excel, Analytics, Analysis, Business Analysis, Management, Data Analysis, SharePoint, Risk Management, Banking, Portfolio Management, Product Management, SAS, Great Plains Software, FRx Report Designer, Visual Studio, SSRS, Decision Support, Microsoft Office, Microsoft Access, Credit, Process Improvement, Financial Modeling, Financial Analysis, Vendor Management, Relationship Management, Finance, Retail Banking, Access
Education
University of Florida 1981 — 1983
MBA, Marketing
Jacksonville University 1977 — 1981
BS, Marketing/Management
Global Lending Services LLC February 2014 - Present
Bank of America August 2013 - February 2014
Enterprise LAN Systems September 2008 - February 2014
All State Insurance May 2013 - August 2013
MortgageFlex Systems, Inc. September 2008 - May 2013
IBM August 2006 - September 2008
BCBS 2005 - 2006
Blue Cross and Blue Shield of Florida September 2003 - April 2005
Enterprise LAN Systems November 2000 - September 2003
Physicians Data Corporation August 2000 - November 2000
Skills
Disaster Recovery, Active Directory, Cloud Computing, System Administration, VMware, SDLC, Windows Server, Data Center, Microsoft SQL Server, Network Security, Business Analysis, SQL, Virtualization, IIS, Visio, Firewalls, Microsoft Exchange, VMware ESX, Servers, DHCP, Operating Systems, Citrix, Troubleshooting, DNS, Switches, Routers, WAN, Technical Support, Networking, Microsoft Technologies, Infrastructure, System Deployment, Windows XP, Windows, Software Development, Software Installation, Network Administration, Network Design, Server Architecture, Vendor Management, Cisco Routers, Help Desk Support, Integration, Databases, SharePoint
Education
Palm Beach Community College 1988 — 1989
Associates, Business Management
The University of Akron 1979 — 1983
none, Computer Science and Business Management
Archbishop Hoban High School 1975 — 1979
Math, Accounting
Availity November 2013 - Present
University of North Florida - Brooks College of Health August 2012 - Present
Jacksonville University - College of Health Sciences April 2015 - Present
(ISC)² May 2014 - Present
Florida Blue May 2011 - November 2013
The North Highland Company December 2007 - May 2011
Integrated Computer Solutions. Inc. (ICS) June 2005 - August 2007
TYBRIN Corporation October 2002 - June 2005
Blue Cross and Blue Shield of Florida March 1998 - October 2002
Shands at AGH August 1996 - January 1998
Skills
Program Management, HIPAA, PMP, Healthcare, Healthcare Information..., Management Consulting, IT Strategy, Project Management, Policy, Change Management, Leadership, Management, Security, Information Security, Compliance, Privacy Compliance
Education
University of Florida - Warrington College Of Business 1980 — 1982
Masters of Business Administration, Health Services Administration
University of West Florida 1978 — 1980
Bachelors of Science, Management
Pensacola State College 1973 — 1975
Associate of Science (A.S.), Nursing
Gulf Coast Community College 1971 — 1973
Associate of Arts (A.A.), General Studies
Woodland Associates August 2010 - Present
Florida Action Coalition 2011 - 2013
Blue Cross and Blue Shield of Florida Foundation 2003 - August 2010
The Blue Foundation for a Healthy Florida 2003 - 2008
Blue Cross and Blue Shield of Florida 2003 - 2007
Institute of Transpersonal Psychology September 1994 - March 2003
Michael S. Hutton June 1994 - March 2003
Skills
Grant Writing, Program design, Program evaluation, Grant management, Grants, Non-profits, Teaching, Research, Program Evaluation, Psychotherapy, Philanthropy, Program Development, Mental Health, Healthcare, Program Management, Health Policy, Nonprofits, Adolescents, Public Policy, Fundraising, Family Therapy, Community Development, Policy, Community Outreach, Psychology, Public Speaking, Public Health, Policy Analysis, Non-profit..., Qualitative Research, Higher Education, Leadership Development, Organizational..., Workshop Facilitation, Volunteer Management, Conflict Resolution, Proposal Writing
Education
California Institute of Integral Studies 1981 — 1992
Ph.D., Clinical East-West Psychology
California Institute of Integral Studies 1977 — 1981
Master of Arts (M.A.), East-West Psychology
Dartmouth College 1971 — 1974
A.B., Earth Sciences
Duval County Public Schools November 2014 - Present
Vulcan Materials Company July 2014 - November 2014
VIC, Corporation April 2013 - July 2014
University of North Florida September 2011 - April 2013
Blue Cross and Blue Shield of Florida October 2007 - September 2011
Jacksonville Housing Authority February 1993 - September 2007
City of Jacksonville, Housing Department 1991 - 1993
Florida Department of Transportation 1988 - 1991
Skills
Vendor Management, Strategic Sourcing, Microsoft Office, RFP, Bidding, Commodity, Contract Management, Contract Negotiation, Process Improvement, ERP, Insurance, Supply Chain Management, Supervisory Skills, Budgeting, Coaching, Change Management, Data Analysis, Government, Grant Writing, Inventory Management, Kanban, Logistics, Mentoring, Operations Management, Purchasing, Planning, Strategic Planning, Teaching, Teamwork, Zachman, Procurement, Supplier Management, Negotiation, Supply Chain, Sourcing, Team Building, Continuous Improvement, Cross-functional Team..., Contract Negotiations, Vendor Relations, Forecasting, Problem Solving, Customer Relations, Analysis, Team Leadership, Cost Reduction, Business Strategy, Transportation, Management Consulting, Proposal Writing
Education
US Army Transportation School 1990 — 1992
Graduate, US Army Transportation Corps Officer Advance Course
US Army Air Movement School 1986 — 1986
US Army Air Movement Operations Course
US Army Infantry School 1985 — 1985
US Army Basic Airborne Course (Paratrooper)
US Army Air Defense Artillery School 1984 — 1985
Graduate, US Army Air Defense Artillery Officer Basic Course
University of Florida 1983 — 1984
BA, Political Science
Lynchburg College 1980 — 1982
AA, Political Science
Analytics Partners, Inc. August 2007 - Present
AvMed Health Plans 2012 - 2013
AvMed Health Plans 2012 - 2013
Blue Cross and Blue Shield of Florida March 1999 - August 2007
Blue Cross and Blue Shield March 1997 - March 1999
Blue Cross and Blue Shield March 1991 - March 1997
Skills
Requirements Analysis, Documentation, Testing, Data Warehousing, Business Analysis, SDLC, Visio, SharePoint, Business Objects, SQL, SQL Server, MS Project, Process Improvement, Requirements Gathering, Systems Analysis, Analytics, Software Documentation, Business Intelligence, Project Management, Integration, ETL, Vendor Management, Data Modeling, Enterprise Architecture, PMP, Microsoft SQL Server, Business Process, Databases, SSIS, Oracle, Access, Data Integration, DB2, Data Analysis, IT Strategy
Education
Florida State College at Jacksonville 1990 — 1993
Business
ACS, a Xerox Company January 1995 - November 2010
ACS, a Xerox Company January 1995 - November 2010
Strategic Business Unit January 1995 - November 2010
Blue Cross and Blue Shield of Florida January 1995 - November 2010
ACS 1995 - 2010
ACS, a Xerox Company January 2001 - January 2006
UPS, Pepsi, Bank One January 1997 - January 2001
UPS January 1995 - January 1997
SWISSAIR / DELTA AIRLINES January 1987 - January 1995
Skills
BPO, Six Sigma, Workforce Management, Outsourcing, Call Center, Service Delivery, Process Improvement, IT Management, Management, Call Centers, Business Analysis, Project Management, Program Management, Leadership
Education
Loyola University New Orleans 1984 — 1987
BA, Economics
LOYOLA UNIVERSITY
B.A, BUSINESS ADMINISTRATION & ECONOMICS
Blue Cross and Blue Shield of Florida 1993 - Present
Education
University of Florida 1979 — 1983
Jacksonville University
MBA
Twitter September 2014 - Present
Kabam February 2014 - August 2014
McKesson August 2013 - February 2014
McKesson May 2010 - August 2013
Blue Cross and Blue Shield of Florida 2006 - 2010
Ernst & Young 2004 - 2006
Skills
GAAP, General Ledger, Accounting, Financial Accounting, Sarbanes-Oxley Act, Internal Controls, Financial Reporting, Financial Analysis, Financial Modeling, Financial Statements, Auditing, Technical Writing, Variance Analysis, Non-Profit Accounting, Account Reconciliation, SAP, Hyperion Enterprise, PeopleSoft, Budget Process, Forecasting, Presentations, Project Management, Team Building, Management, Hiring, Employee Training, Performance Appraisal, Budgets, US GAAP, CPA
Education
Florida State University - College of Business 1999 — 2004
Bachelor of Science (BS), Accounting
Florida State University - College of Business 1999 — 2004
Bachelor of Science (BS), Finance
New Management Serviced LLC January 2014 - Present
RNR Consulting Inc March 2013 - Present
Blue Cross and Blue Shield of Florida August 2005 - April 2010
Florida Blue 2005 - 2010
Steel Beach Productions June 2003 - July 2005
LeapFrog Toys July 2000 - December 2002
Skills
MS Project, Project Management, Release Management, Process Improvement, Test Management, Visio, IBM Rational Tools, Budgets, Training, SDLC, Business Analysis, Vendor Management, Software Project..., Leadership, Requirements Gathering, Agile Methodologies, Business Process..., Strategic Planning, Business Process
Education
FIDM/Fashion Institute of Design & Merchandising-San Francisco
AT&T June 2001 - Present
AT&T June 2001 - Present
Blue Cross and Blue Shield of Florida January 1996 - October 1999
Prudential Financial March 1993 - January 1996
American Heritage Life Insurance January 1991 - July 1993
Skills
Telecommunications, Customer Service, Call Centers, Sales, Microsoft Office, Management, Team Leadership, Customer Satisfaction, Troubleshooting, Wireless, Licensed Esthetician
Education
Florida State College at Jacksonville 2013 — 2015
Bachelor's Degree, Education, 3.42
Citizens Property Insurance September 2012 - Present
Black Knight Financial Services July 2009 - August 2012
Blue Cross and Blue Shield of Florida April 2004 - June 2008
Skills
Captivate, JavaScript, CSS, Instructional Design, RoboHelp, SharePoint, Web Development, E-Learning, HTML, Photoshop, Toolbook, Dreamweaver, Flash, Articulate Suite, PowerPoint, Microsoft Word, Microsoft Excel, Illustrator, Graphic Design, Training, ADDIE
Education
Eastern Florida State College 2002 — 2004
Beeline August 2014 - Present
Adecco September 2011 - August 2014
Adecco Group September 2012 - February 2014
Acosta Sales and Marketing January 2008 - September 2011
Bank of America April 2006 - January 2008
Blue Cross and Blue Shield of Florida June 2005 - April 2006
Blue Cross and Blue Shield of Florida March 2002 - June 2005
Blue Cross and Blue Shield of Florida May 2000 - March 2002
Cook Marketing Communications August 1999 - May 2000
Skills
SharePoint, Web Applications, Business Analysis, Cross-functional Team..., Budget, Vendor Management, Visio, Project Portfolio..., PMP, Project Management, Business Process, Process Improvement, SDLC, Program Management, PeopleSoft, Analysis, Budgets, Business Intelligence, Business Process..., Integration, MS Project, Management, Marketing, PMO, Requirements Analysis, Requirements Gathering, Software Documentation
Education
Jacksonville University 1994 — 1998
BA, Communications/Marketing
Jacksonville University 1994 — 1998
Bachelors of Arts, Communications
City of Peoria, Arizona October 2014 - Present
East Coast Ice/Ice House America 2011 - 2014
St. Johns County 2006 - 2011
City of Neptune Beach 2003 - 2006
Nassau County Florida 2000 - 2002
Blue Cross and Blue Shield of Florida 1998 - 2000
US Army 1993 - 1995
Skills
Management, Zoning, Due Diligence, Negotiation, Strategic Planning, Contract Negotiation, Leadership, Public Speaking, Program Management, Project Planning, Government, Project Management, Customer Service, Public Relations, Team Building, Research, New Business Development, Economic Development, Policy Analysis, Leases, Policy, Time Management, Human Resources, Budgets, Recruiting, Strategy, Land Development, Microsoft Office, Event Planning, Editing, Marketing, Site Selections, Site Development, Analytics, Business Strategy, Business Process..., Executive Management, Business Analysis, Business Development, Site Planning, Site Investigation, Community Development, Franchise Consulting, Retail, P&L Management, Coaching, Team Leadership, Local Government, Land Use Planning
Education
Auburn University 1995 — 1998
Bachelor of Arts (B.A.), Political Science with Local Government Concentration, 4.0 GPA in major courses
Baptist Medical Center 2004 - Present
Blue Cross and Blue Shield of Florida 1996 - 2002
American Express 1988 - 1996
Skills
Hospitals, Management, Clinical Research, EMR, Healthcare Management
Education
Florida State College at Jacksonville 2002 — 2004
Associate of Science (AS), Radiologic Technology/Science - Radiographer
University of North Florida 1988 — 1990
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
McKesson November 2014 - Present
Florida Blue October 2012 - November 2014
Florida Blue November 2011 - October 2012
Incepture October 2010 - April 2012
Children Legal Services June 2009 - April 2010
Jacksonville Area Legal Aid-Predatory Lending Department May 2008 - August 2008
Blue Cross and Blue Shield of Florida May 2006 - August 2007
Skills
Legal Compliance, Corporate Law, Onboarding, Human Resources, Mediation, Vendor Management, Applicant Tracking..., Policy, Legal Writing, New Hire Orientations, Temporary Placement, Analysis, Negotiation, Employee Benefits, Employee Relations
Education
Florida Coastal School of Law 2007 — 2010
Juris Doctor
University of Florida 2001 — 2005
Bachelor of Arts, Political Science
PETCO Animal Supplies, Inc. September 2011 - January 2015
Florida State College at Jacksonville May 2009 - May 2011
Blue Cross and Blue Shield of Florida September 1998 - May 2009
Skills
Inventory Management, Inventory Control, Time Management, Store Management, Visual Merchandising, Account Management, Microsoft Word, Strategic Planning, Team Leadership, Telephone Skills, Leadership, PowerPoint, Budgets, Social Media
Education
Florida Community College at Jacksonville 2009 — 2011
Associate of Arts (A.A.), Licensed Practical/Vocational Nurse Training
Florida Combined Life June 2007 - Present
Florida Combined Life April 2001 - May 2007
Blue Cross Blue Shield of Florida January 1992 - March 2001
Blue Cross and Blue Shield of Florida July 1989 - January 1992
Blue Cross and Blue Shield of Florida February 1986 - July 1989
Skills
Insurance, Requirements Gathering, Requirements Analysis, Visio, Business Requirements, Business Analysis, Process Improvement, Business Process..., Dental Insurance, Dental Technology, Operations Management, Microsoft Word, Microsoft Excel, Customer Service, Provider Relations, Cross-functional Team..., Coaching
Education
University of Florida 1982 — 1982
Certified Expanded Duties/Dental Radiology - College of Dentistry
Chattanooga State Community College 1972 — 1973
Dental Assisting/Assistant
AT&T July 2000 - Present
The ARCO Group, Inc. 1998 - 2000
Landstar 1996 - 1998
G.E. Capital IT Solutions 1995 - 1996
Blue Cross and Blue Shield of Florida 1994 - 1995
U.S. Navy 1988 - 1994
Skills
Unified Communications..., Networking &..., Cloud Computing, IT Transformation, IT Service Management, Security, Strategic Planning, Administration, Project Portfolio..., Program Management, Cisco, Avaya, Microsoft, SIP Trunking, Enterprise Mobility, Professional Services, Strategic Consulting, System Integration..., Electrical Engineering, Technical Staff..., Public Speaking, Service Development, Negotiation, Social Media, Transportation, Retail, Marketing Strategy, Fixed Mobile Convergence, Managed Services, Enterprise Architecture, VoIP, Team Building, Telecommunications, Network Architecture, SaaS, Technical Leadership, Wireless, Data Center, Telephony, IT Management, Management, Cisco Technologies, Mobile Devices, Enterprise Software, Unified Communications, Business Development, Product Management, Networking, ITIL, Outsourcing
Education
Western Governors University 2006 — 2008
BS, Information Technology
University of Phoenix 1996 — 1997
Undergraduate Studies, Business
Florida Community College at Jacksonville 1994 — 1995
Undergraduate Studies, Liberal Arts
Chapman University 1991 — 1992
Undergraduate Studies, Liberal Arts, Electrical Engineering
Skagit Valley Community College 1989 — 1990
Undergraduate Studies, Electrical Engineering Technology
Miccosukee Clinic May 2014 - Present
HCR Manor Care November 2013 - July 2014
Blue Cross and Blue Shield of Florida January 1996 - January 2010
University of Miami February 1993 - January 1996
Jackson Health System January 1991 - February 1993
Skills
Microsoft Office, Teaching, Team Building, Nonprofits, Process Improvement, Community Outreach, Data Analysis, Higher Education, Staff Development, Public Relations, Event Management, Social Networking, Hospitality, Nursing, Hospitals, BLS, Social Services, Healthcare Management, Home Care, HIPAA, Medicare, Case Management, Treatment, Medicaid, Managed Care, EMR, Healthcare, Healthcare Information..., Clinical Research
Education
Chamberlain School of Nursing 2015 — 2016
BSN, Registered Nursing/Registered Nurse
Florida National College-Main Campus 2010 — 2012
Associate of Science (A.S.), Registered Nursing/Registered Nurse, B+
Advance Career Training 1978 — 1979
Diploma, Medical Assistant
Chamberlain College of Nursing
BSN
J3B Consulting, Inc October 2014 - Present
GDH Consulting May 2013 - September 2014
Altec Industries, Inc. October 2011 - January 2013
Amazon.com, Inc January 2010 - August 2011
WESCO Distribution, Inc August 2008 - June 2009
FSV Payment Systems July 2007 - July 2008
PEO Automation March 2006 - June 2007
Blue Cross and Blue Shield of Florida December 2001 - August 2004
Siebel Systems Inc June 1998 - November 2001
ORACLE Corp May 1996 - May 1998
Skills
Oracle, PL/SQL, Oracle E-Business Suite, Databases, Oracle Applications, Oracle Application..., SDLC, Agile Methodologies, Business Intelligence, Integration, Data Migration, OBIEE, ETL, Java, Data Modeling, SQL, Program Management, Requirements Analysis, XML, MSCA
Education
Louisiana State University 1979 — 1983
BS/CSC, Computer Science, Mathematics, Electrical Engineering
Louisiana State University 1979 — 1983
Bachelor of Science, Computer Science; Electrical Engineering
EnvisionRxOptions November 2013 - Present
CareerCurve 2011 - 2012
Lee Hecht Harrison 2008 - 2011
The Center for Families and Children 2001 - 2008
Ceres 1999 - 2001
Blue Cross and Blue Shield of Florida 1994 - 1999
Skills
Leadership Development, Coaching, Talent Management, Organizational..., Executive Coaching, Business Development, Strategic Account..., Strategy, Leadership, Succession Planning, Program Management, Change Management, Strategic Planning, Human Resources, Performance Management, Recruiting, Strategic Partnerships, Management, Employee Relations
Education
Miami University
BS, Public Administration
Schuler Design & Development January 2012 - Present
Ocenture, LLC, Jacksonville, Florida, USA June 2007 - Present
Blue Cross and Blue Shield of Florida October 2001 - June 2007
Creative Impact Communications December 1999 - June 2001
Skills
Web Design, Graphics, Creative Direction, Art, Graphic Design, Web Development, Advertising, Adobe Creative Suite, Brand Development, SEO, HTML, Corporate Branding, Creative Strategy, Marketing Communications, CSS, Marketing Strategy, jQuery, Flash, Magento, E-commerce, Photography, Marketing
Education
Florida State University - College of Business 1994 — 1998
Marketing, Advertising & Communications, Digital Design
University of North Florida 1999 — 2000
Graphic Design, Digital Design, Multimedia
BlueCross & BlueShield of Tennessee October 2011 - March 2012
No current employer July 2010 - October 2011
Blue Cross and Blue Shield of Florida 1983 - August 2009
Blue Cross and Blue Shield of Florida 2004 - 2008
Skills
ICD-10 Financial..., Business Lead, Strategy Development, Strategic Planning, Problem Solving, Product Management, Project Delivery, Healthcare, HMO, Business Strategy, Product Development, Provider Relations, Policy Analysis, Health Insurance, Cross-functional Team..., Managed Care, Management, Data Analysis, Business Analysis, Program Management, Process Improvement, Healthcare Information..., Strategy, Leadership, Medicaid, SDLC, Project Planning, Healthcare Industry, Network Development, HIPAA, Change Management, Project Management, Integration, Software Documentation, Vendor Management, Medicare, Executive Management, Health Policy, SharePoint, Healthcare Consulting, Requirements Gathering, Business Process..., Business Requirements, Access, Employee Benefits, PMP, EDI, Call Centers, Systems Analysis, Business Intelligence
Education
Ohio University 1978 — 1980
Wheeling Jesuit University 1965 — 1969
BA, English
Murray State University March 2010 - Present
Center for Accessible Living October 2009 - Present
Louisville Asset Building Coalition August 2006 - August 2009
Blue Cross and Blue Shield of FLorida April 2003 - June 2006
Skills
Adoption and Foster..., Workshop Facilitation, Training Delivery, Team Leadership, Staff Training, Training & Development, Community Outreach, Volunteer Management, Volunteer Recruiting, Event Planning, Program Development, Fundraising, Youth Mentoring, Nonprofits, Time Management, Program Evaluation, Employee Training, Disability Services, Foster and Adoptive..., disability advocate, child advocate, Child and Young Adult...
Education
McKendree College 2011 — 2014
Associate's Degree, Business Administration with Human Resource Concentration
Florida Blue 2009 - Present
Blue Cross and Blue Shield of Florida 2000 - 2009
Blue Cross and Blue Shield of Florida 1998 - 2000
Blue Cross and Blue Shield of Florida 1993 - 1998
University of Florida 1985 - 1989
Skills
Succession Planning, Healthcare, Health Insurance, Executive Coaching, Employee Benefits, Change Management, Training, Leadership Development, Onboarding, Talent Management, Organizational..., Healthcare Industry, Recruiting, Strategic Planning, Organizational..., HIPAA, Medicare, Performance Management, Human Resources, Leadership, Workforce Planning, Strategy, HR Policies, Managed Care, Policy, Organizational Design
Education
Jacksonville University
B.S., Business - Management
University of Florida
Woodforest National Bank February 2012 - Present
Wells Fargo January 1998 - November 2011
Avon 2003 - 2008
Blue Cross and Blue Shield of Florida October 1997 - January 1998
Prudential Healthcare Group March 1996 - October 1997
Easy Spirit Shoe Store September 1994 - December 1995
SunBank/North November 1993 - October 1994
Barnett Technologies August 1992 - November 1993
Alachua County Sheriffs Office April 1990 - August 1992
Barnett Bank of Alachua County July 1987 - April 1990
Skills
Banking, Sales, Training, Payroll, Customer Service, Microsoft Excel, Coaching
Education
Columbia Southern University 2004 — 2008
BSBA/HRM, Human Resources
Florida State College at Jacksonville
Associate of Arts
American Institute of Banking
General Banking Diploma
Notary Public for State of South Carolina
US Career Institute
Paralegal
Blue Cross and Blue Shield of Florida March 2011 - Present
Skills
Medical/Surgical, Critical Care, Data Entry, Managed Care, Cardiology, Microsoft Excel, Medical Coding, Healthcare, Microsoft Word, CPT, Pediatrics, ICD-9, Outlook, IV
Education
Universtiy of Phoenix 2005 — 2007
MBA, Business Administration
Borough Manhattan Community College
Associate of Science
Kaplan University
Master, Business Administration
National Louis University
Bachelor of Science, Health Care Leadership
United Way of Northeast Florida July 2013 - Present
JAX Chamber March 2010 - July 2013
Jacksonville American Marketing Association January 2009 - July 2010
Principle Creative October 2009 - December 2009
Diversified Clinical Services August 2007 - September 2009
Sterling Healthcare March 2007 - August 2007
Blue Cross and Blue Shield of Florida January 2004 - March 2007
Blue Cross and Blue Shield of Florida April 2003 - January 2004
BCBSF September 2001 - April 2003
BCBSF February 1998 - September 2001
Skills
Government, Media Relations, Strategic Planning, Public Relations, Marketing Communications, Branding & Identity, Advertising, Change Management, Internal & External..., Strategic Communications, Social Media, Marketing, Marketing Strategy, Press Releases, Campaign Management, Public Speaking, Non-profits, Leadership, Online Advertising, Training, Event Planning, Social Networking, Blogging, Copywriting, Sales, Project Management, Corporate Communications, Web Design, Brand Management, Cross-functional Team..., Event Management, Online Marketing, Social Media Marketing, Brand Development, Nonprofits, Leadership Development, Strategy, Management, Budgets, Team Building, Email Marketing, Research, Community Outreach, Direct Marketing, Internal Communications, Fundraising, Program Management, Newsletters, Crisis Communications, Community Development
Education
Jacksonville University 1993 — 1993
Summer, Institute on World Capitalism
Troy University 1988 — 1993
B.S., Broadcast Journalism/Political Science
Georgetown University 1992 — 1992
Summer, Institute on Political Journalism
Palm Beach Gardens High School
UST Global April 2015 - Present
Advanced Disposal October 2014 - March 2015
Florida Blue September 2014 - September 2014
Florida Blue September 2013 - August 2014
DISYS July 2013 - September 2013
Community Health Systems January 2013 - May 2013
Synaptek Corporation October 2012 - December 2012
Florida Power & Light September 2012 - October 2012
Community Health Systems April 2012 - July 2012
Blue Cross and Blue Shield of Florida January 2006 - April 2012
Skills
Cisco Wireless, Switches, Data Center, Windows Server, System Administration, TCP/IP, Windows, Network Administration, Networking, Network Design, Network Security, Cisco Firewall Security, Wireless Networking, ASA, AirMagnet, Cisco Wan Acceleration, Vendor Relationships, Cisco ASA Firewalls, IIS, Information Security, Cisco Nexus, Microsoft Exchange, Network Architecture, Wireless, Vendor Management, Enterprise Architecture, WAN, ITIL, IT Management, SAN, Unix, Network Engineering, VMware ESX, Cisco Routers, Cisco Technologies, System Deployment, CCNA, DHCP, Cisco IOS, Server Architecture, CCNP, Storage Area Networks, Computer Security, Microsoft Technologies, Information Technology, CISSP, Load Balancing, Cisco ASA, Vendor Relationship..., Security
Education
Florida State College at Jacksonville 1996 — 2012
Associate of Arts (A.A.), Computer Science
United States Marine Corp 1997 — 2002
ATC Comm Tech 5954, ATC Communication Technician
Stanton College Prep 1983 — 1987
Fidelity National Financial May 2009 - Present
Fidelity National Financial March 2007 - Present
TSPI 2007 - May 2009
Intelligenxia, Inc. February 2006 - October 2006
Winn-Dixie Stores, Inc. July 2004 - February 2006
Merrill Lynch & Co. February 2001 - March 2004
Blue Cross and Blue Shield of Florida 1999 - 2001
Mayo Clinic August 1996 - April 1999
Skills
Active Directory, Windows Server, System Deployment, Virtualization, System Administration, VBScript, Servers, Operating Systems, Systems Management, SCCM, DNS, Microsoft Technologies, SQL, Information Technology, Infrastructure, Help Desk Support, SharePoint, WSUS, Networking, DHCP, Citrix, Troubleshooting, Server Architecture, Windows, Software Installation, Windows 7
Education
Penn State University 1988 — 2002
BA, English
JPMorgan Chase & Co. July 2013 - Present
Florida Blue August 2011 - December 2012
JPMorgan Chase March 2010 - March 2011
Independent Consulting 2011 - 2011
TLCain Consulting 2007 - 2009
Blue Cross and Blue Shield of Florida June 2006 - July 2007
Dynamic Corporate Solutions, Inc. May 2004 - June 2006
American Management Systems (AMS) January 1999 - March 2004
TLCain Consulting 1996 - 1998
American Express January 1990 - June 1996
Skills
Leadership Development, Training, Training Delivery, Team Building, Human Resources, Employee Training, Employee Relations
Education
Capella University
MS, Education with Specialization in Training & Development
Widener University
BS, Business Adminstration/Human Resource Management
American Culinary Federation June 2014 - Present
Sage Collective/Engine Shop Agency January 2011 - February 2014
Sage Collective January 2007 - January 2011
Sage Collective (formerly Event Concepts and Services) July 2002 - January 2007
Blue Cross and Blue Shield of Florida January 2002 - July 2002
St. John & Partners October 1999 - October 2001
Harte-Hanks Direct Marketing March 1998 - October 1999
Skills
Sports Marketing, Event Management, Direct Marketing, Retail, Fashion, Hospitality, Financial Services, Philanthropy, Sponsorship, Integrated Marketing, Marketing Communications, Advertising, Marketing, Relationship Marketing, Event Planning, Social Media Marketing, Marketing Strategy
Education
Ithaca College
B.S., Corporate Communications
TRANSGLOBE EXPRESS April 2010 - Present
EQUITRADE CORP August 2004 - Present
Blue Cross and Blue Shield of Florida 2001 - 2011
Education
Jacksonville University
Master of Business Administration (MBA), Finance, General
Abbott Laboratories March 1992 - Present
JI Case / CNH August 1985 - March 1992
Blue Cross and Blue Shield of Florida August 1974 - August 1985
Skills
Process Improvement, Business Process..., Project Portfolio..., IT Management, SDLC, PMO, PMP, Business Analysis, 21 CFR Part 11, IT Strategy, FDA, Quality Assurance, Leadership, Vendor Management, Cross-functional Team..., Visio, Computer System..., MS Project, Change Management, Business Intelligence, Project Management, Requirements Analysis, SharePoint, Validation, Change Control, Infrastructure, Pharmaceutical Industry, CAPA, Program Management, Enterprise Architecture
Education
Marquette University 1999 — 2002
MBA
Cardinal Stritch University 1989 — 1992
Bachelors of Science, Management
Florida Blue June 2015 - Present
Florida Blue July 2014 - June 2015
Florida Blue October 2011 - July 2014
Blue Cross and Blue Shield of Florida June 2008 - October 2011
Business Technology Group August 2007 - June 2008
CIT August 2005 - April 2007
CIT Group, Inc. 2005 - 2007
IFC Credit Corporation 2002 - 2005
Heller Financial 1997 - 2000
Fleet Business Credit 1997 - 1999
Skills
Portfolio Management, Contract Negotiation, Vendor Management, Leadership, Management, Credit, Training, Process Improvement, Leases, Sales, Loans, Negotiation, Finance, Pricing, Operations Management, Marketing, Asset Management, Software Documentation, Financial Analysis
Education
Keiser University-Ft Lauderdale 2014 — 2017
Bachelor of Arts (B.A.), Finance, General
DePaul University 2000 — 2001
Availity December 2011 - Present
Blue Cross and Blue Shield of Florida July 2003 - December 2011
Skills
Quality Center, QTP, VBScript, SDLC, Health Insurance, Quality Assurance, Insurance, Business Analysis, User Acceptance Testing, Visio, Requirements Analysis, Testing, SharePoint, HIPAA, SQL, Test Management, Process Improvement, RUP, DB2, Business Requirements
Education
University of North Texas 2000 — 2002
Master of Science (MS), Computer Science, 3.8
Gulbarga University 1994 — 1998
Bachelor of Engineering (B.E.), Mechanical Engineering
Pragnya Junior College 1992 — 1994
Little Flower High School 1980 — 1992
Pinnacle Strategy Group, LLC October 2014 - Present
GuideWell November 2013 - Present
American Diabetes Association 2013 - 2013
Florida Blue March 2008 - March 2012
Blue Cross and Blue Shield of Florida November 2006 - February 2008
at HCSC, Blue Cross and Blue Shield of New Mexico March 2003 - November 2006
Skills
Strategic Planning, Competitive Intelligence, Strategy, Competitive Analysis, Analytics, Managed Care, Healthcare, Leadership, Health Insurance, Marketing Strategy, Analysis, Cross-functional Team..., Project Management, Data Analysis, Market Research, Process Improvement, Marketing Management, Segmentation, Management, Business Intelligence, Management Consulting, Market Analysis, Marketing Research, Customer Insight, Executive Management, Business Development, Vendor Management, Insurance, Product Management, Product Launch, Program Management, Business Planning, Strategic Partnerships, Team Building, Account Management, Market Intelligence, Marketing, Product Marketing, CRM, Business Analysis, Product Development, Pricing, Market Planning, Business Strategy, Consulting
Education
Fuld-Gilad-Herring Academy of Competitive Intelligence 2007 — 2007
Competitive Intelligence
The University of New Mexico - Robert O. Anderson School of Management 2005 — 2005
Marketing Essentials
Webster University 1995 — 1996
MA, Human Resoure Development
Chapman University 1989 — 1993
BS, Health Sciences
Duke Energy Corporation October 2013 - Present
Deloitte January 2012 - August 2013
Kemper Corporation November 2005 - December 2011
Brown and Brown Insurance February 2004 - November 2005
Blue Cross and Blue Shield of Florida November 1999 - February 2004
Blue Cross Blue Shield of Florida November 1999 - February 2004
Skills
Auditing, Financial Accounting, Internal Controls, US GAAP, GAAS, Process Improvement, Accounting, General Insurance, Casualty, Business Analysis, Assurance, SOX 404, Health Insurance, Fixed Asset Depreciation, Fixed Assets, Cash Flow, Sarbanes-Oxley, Property & Casualty..., Liability, Actuarial Science, Risk Management, Underwriting, Insurance, Legal Liability
Education
Winthrop University 2008 — 2011
Master of Business Administration (M.B.A.), Accounting
Jacksonville University 2001 — 2005
Bachelor of Science (BS), Business Administration
Blue Cross and Blue Shield of Florida ManagePreferred Care Partners2004 - 2005
Skills
Provider Relations, Healthcare Management, Medicare, Healthcare, HIPAA, Medicaid, Managed Care, HMO, Health Insurance, Leadership, Healthcare Industry, Disease Management, Healthcare Information..., Health Policy
Education
Miami Dade College
LabCorp February 2012 - Present
AmeriPath, Inc., a division of Quest Diagnostics February 2010 - March 2011
Quest Diagnostics March 2006 - March 2010
Blue Cross and Blue Shield of Florida 2000 - 2006
Blue Cross and Blue Shield of Florida 1997 - 2000
Skills
Account Management, Medicare, PPO, Health Policy, Managed Care, Medicaid, Healthcare, Medicine, Health Insurance, Sales, Insurance, Business Development, Provider Relations, Healthcare Industry
Education
Nova Southeastern University
BS
Blue Cross and Blue Shield of Florida July 2005 - January 2009
Blue Cross and Shield of Florida, Inc. July 2005 - October 2008
Tetra Tech NUS October 2001 - December 2004
MDF Marketing/Public Relations February 1999 - September 2001
Jacksonville Zoological Gardens, Jacksonville, FL July 1997 - February 1999
Education
Florida State University 1972 — 1974
BS, Communications/Management
Tallahassee Community College 1970 — 1972
A..A, Communications
GuideWell January 2014 - Present
Florida Blue August 2013 - Present
Florida Blue January 2010 - August 2013
Blue Cross and Blue Shield of Florida January 2007 - December 2010
Blue Cross and Blue Shield of Florida January 2001 - December 2007
Blue Cross and Blue Shield of Florida April 1997 - January 2001
Skills
Advertising, Marketing Communications, Integrated Marketing, Brand Development, Direct Marketing, Email Marketing, Direct Mail, Marketing Strategy, Creative Direction, Social Media Marketing, Marketing, Corporate Branding, Social Media, Event Planning, Public Relations, Branding & Identity, Copywriting, Account Management, Brand Management, Online Marketing, Graphic Design, Event Management, Cross-functional Team..., Creative Strategy, Internal Communications, Project Management, Corporate Communications, Market Research, Adobe Creative Suite, Strategic Communications, Marketing Research, Analytics, Strategic Planning, Mobile Marketing, Digital Marketing, Brochures, Web Design, Media Relations, Management, Market Planning, Marketing Management, Brand Architecture, Online Advertising, Brand Awareness
Education
Jacksonville University 1988 — 1992
BFA, Visual Communications
BlueCross BlueShield of Florida April 2013 - Present
Blue Cross and Blue Shield of Florida 1993 - Present
Skills
Business Analysis, Customer Service, Advertising, Health Insurance, Healthcare, Healthcare Information..., Leadership, Managed Care, Management, Marketing, Process Improvement, Project Management, Strategic Planning, Cross-functional Team..., Insurance, Medicare, Team Building
Education
Florida State University - College of Business
Master of Business Administration (M.B.A.)
Laura Jo Brunson September 2013 - Present
FEMA June 2009 - Present
Public Relations Consultant July 2008 - June 2009
Sundance Fitness Enterprises Inc. July 2005 - June 2008
Brunson Enterprises May 1999 - September 2005
Blue Cross and Blue Shield of Florida September 1997 - May 1999
Clavier Consulting Group March 1992 - March 1995
Jacksonville Business Journal June 1986 - June 1989
The Florida Times-Union 1980 - 1982
Skills
Crisis Communications, Media Relations, Strategic Communications, Public Relations, Press Releases, Corporate Communications, Internal Communications, Speech Writing, Crisis Management, Reputation Management, Social Media, Editing, PIOS, Non-profits, Public Speaking, Journalism, Nonprofits, Event Planning, Event Management, Strategic Planning, Community Development, Management
Education
Northwestern University - Kellogg School of Management 1994 — 1994
Certification, Executive Communications
University of North Florida 1980 — 1982
B.A., Literature, Mass Communications
University of Florida 1969 — 1971
Journalism
Cyrus M. Jollivette Public Affairs LLC May 2014 - Present
The Corporate Directors Group 2011 - 2014
Blue Cross and Blue Shield of Florida October 2012 - April 2013
BlueCross BlueShield of Florida May 2004 - October 2012
Blue Cross and Blue Shield of Florida March 2002 - May 2004
University of Miami September 1977 - May 2001
The Miami Times August 1971 - September 1977
Skills
Strategic Communications, Strategic Planning, Public Affairs, Social Media, Public Relations, Event Planning, Strategy, Crisis Communications, Corporate Communications, Government, Lobbying, Public Speaking, Event Management, Outlook, Leadership, Media Relations, Team Building, Medicaid, Policy, Nonprofits, Healthcare, Fundraising, Medicare, Health Insurance, Marketing Communications, Community Development, Health Policy, Internal Communications, Reputation Management, Speech Writing, Community Outreach, Press Releases, Legislative Relations, Communication Training, Volunteer Management, Crisis Management, Politics, Proposal Writing, Grants, Newsletters, Grant Writing, Program Development, Editing, Leadership Development, Corporate Social..., Policy Analysis, Public Policy, Management, Philanthropy
Education
University of Miami School of Law 1976 — 1980
JD, Law
LIU Post 1968 — 1970
MBA, Management
LIU Post 1966 — 1968
BA, Business Administration
American College of Corporate Directors
Masters Professional Certification
Harden March 2010 - Present
Jacksonville Dog Fanciers' Assoc., Inc. 2000 - Present
Majeki Kennel 2000 - Present
Harden & Associates April 1998 - April 2010
Foundation Health August 1997 - January 1998
Blue Cross & Blue Shield of Florida 1992 - August 1997
Blue Cross and Blue Shield of Florida 1989 - 1992
Blue Cross Blue Shield of Florida/Health Options 1988 - 1989
Skills
Account Management, Claims Resolution, Customer Oriented, Customer Satisfaction, Customer Service, Customer Retention, Dental Insurance, Employee Benefits, Employee Benefits Design, Employee Wellness, Enrollment Management, Health Insurance, Marketing, Microsoft Office, Open Enrollment, Vision Insurance, Voluntary Employee..., Well-organized, Insurance, Disability Insurance, Management, Long-term Care, Training, Claim, Life Insurance
Education
Martin Community College 1984 — 1986
AAS, Equine Technology
Florida Community College at Jacksonville
Associate's degree
Blue Cross and Blue Shield of Florida March 2001 - November 2010
BCBSF August 1988 - March 2001
BCBSF 1995 - 2001
PricewaterhouseCoopers 1983 - 1988
Price Waterhouse 1983 - 1988
Deloitte January 1981 - October 1983
Skills
Managed Care, Leadership, Health Insurance, Tax, Planning and Budgeting, Project Planning, Budgets, Change Management, Project Management, Business Planning, Strategic Planning, Process Improvement, Financial Analysis, Analysis, Strategy, Business Process...
Education
University of North Florida - College of Business Administration 1978 — 1980
BBA, Accounting
Northwestern University - Kellogg School of Management
Executive Training Program, Strategic Financial Planning
Amy W. Pritchett Creative Advertising Services August 1995 - Present
Blue Cross and Blue Shield of Florida March 2006 - December 2008
Citibank, N. A. Cards June 2000 - July 2005
Gayfers Department Store 1992 - 1995
Maison Blanche 1991 - 1992
Skills
Creative Project..., Digital Marketing, Digital Project..., Marketing Communications, Health Care Marketing, Web Production, Web Content Management, Traffic Management, Print Production, Direct Marketing, Direct Mail, Editing, Copy Editing, Proofreading, Copywriting, B2B Marketing, B2C Marketing, Constant Contact, Survey Monkey, Social Media Marketing, Social Media, Advertising, Vendor Management, Customer Service, Microsoft Office, Word, Excel, PowerPoint, Email Marketing, Project Management, Marketing, Brochures, Management, Leadership, Art Direction, Online Marketing, Sales
Education
Auburn University
Bachelor of Fine Arts
Auburn University
Bachelor of Fine Arts
Healthways July 2008 - January 2015
Blue Cross and Blue Shield of Florida March 2002 - July 2008
Florida Agency for Health Care Administration March 1998 - March 2002
U.S. Senate August 1997 - December 1997
Florida Agency for Health Care Administration January 1997 - August 1997
Education
Florida State University 1995 — 1997
M.S., Communications
Florida State University 1989 — 1993
B.S., Political Science
CRA, Inc. June 2015 - Present
Clavier Consulting Group October 2014 - June 2015
Pisgah Astronomical Research Institiute October 2004 - October 2014
Reynolds Smith and Hills, Inc. October 1998 - October 2004
Clavier Consulting Group October 1991 - October 1998
Husk Jennings Advertising and Public Relations October 1988 - October 1991
AT&T June 1986 - October 1988
AT&T American Transtech October 1983 - June 1986
Blue Cross and Blue Shield of Florida October 1982 - October 1983
University of Georgia - Henry W, Grady School of Journalism and Mass Communications October 1980 - October 1982
Education
Florida State University
Ph.D, Mass Communications; Journalism and Mass Communications
University of Florida
Master's Degree, Journalism and Mass Communications
University of Florida
Bachelor of Science, Public Relations
University of Florida 1969 — 1971
Associate's Degree, General Studies
Living Life April 2015 - Present
DSM Technology Consultants June 2014 - Present
Fidelity National Financial January 2012 - May 2014
Fidelity National Financial January 2004 - January 2011
Blue Cross and Blue Shield of Florida August 2003 - July 2004
Hewlett-Packard 2002 - 2003
Compaq International (P) Limited 2000 - 2002
CSX 1996 - 2000
Pomeroy IT Solutions September 1995 - March 1996
Technicar of Jacksonville August 1994 - September 1995
Skills
Virtualization, Disaster Recovery, Data Center, VMware, Operating Systems, Servers, VMware ESX, Storage, Security, Hardware, Storage Area Networks, Microsoft Exchange, Compaq, High Availability, Citrix, Active Directory, Infrastructure, Integration, DNS, Troubleshooting, NAS, System Administration, Server Architecture, SAN, HP, Business Continuity, Solution Architecture, Cluster, Enterprise Storage, WAN, Software Installation, Networking, Fibre Channel, vSphere, Windows Server, VMware Infrastructure, IT Operations, Storage Virtualization, Antivirus, Enterprise Architecture, HP Proliant, Cloud Computing
Education
Florida State College at Jacksonville 1994 — 1996
Information Sciences
Blue Cross and Blue Shield of Florida June 1998 - December 2008
Reynolds, Smith and Hills, Inc. (architecture/engineering consulting firm) 1992 - 1998
ATS (AccuStaff) 1989 - 1991
Skills
Employee Benefits, Talent Acquisition, Employee Relations, Project Management, Recruiting, Performance Management, Leadership, Organizational..., Personnel Management, Deferred Compensation, Human Resources, Benefits Administration
Education
Webster University 1997 — 1999
MA, Human Resource Management
Jacksonville University
BA, Psychology
Blue Cross and Blue Shield of Florida June 2008 - Present
Blue Cross and Blue Shield December 1983 - Present
Skills
Health Insurance, General Management, Management, Strategic Planning, Insurance, Vendor Management
Education
Jacksonville University 1996 — 1997
Master of Business Administration (MBA), Business Administration and Management, General
University of North Florida 1981 — 1983
Bachelor of Arts (BA), Communication, General
University of Florida 1980 — 1981
Communications/Public Relations
Florida Blue (Blue Cross and Blue Shield of Florida) October 1996 - Present
Blue Cross and Blue Shield of Florida 1993 - 1996
Blue Cross Blue Shield of Florida 1991 - 1993
Florida Eye Clinic 1990 - 1991
Infrared Industries 1988 - 1990
Optoelectronics 1987 - 1988
Ayerst Laboratories 1983 - 1988
Education
Baruch College, City University of New York (CUNY)
Master of Business Administration (M.B.A.), Industiral Marketing
City University of New York-Hunter College
Bachelor's Degree, Double Mahor in Chemistry and Industrial Marketing
Blue Cross and Blue Shield of Florida January 1983 - December 2010
Education
Averett University 1969 — 1971
BS, Business Administration
James Madison University 1968 — 1969
Business Administration
Averett University 1966 — 1968
AA, Liberal Arts
McGivney & Associates July 2013 - Present
Intelimedix, LLC July 2009 - Present
Blue Cross and Blue Shield Associaton January 2008 - July 2009
Blue Cross and Blue Shield of Florida 1990 - 2007
Skills
Healthcare Information..., SDLC, Business Intelligence, Data Warehousing, Business Analysis, Process Improvement, Vendor Management, Analytics, Program Management, Requirements Analysis, Health Insurance, Healthcare, IT Strategy, Business Process..., Strategy, Requirements Gathering
Education
University of North Carolina at Chapel Hill 1980 — 1983
Economics
Illinois State University 1978 — 1980
MA, Economics
Illinois State University 1974 — 1978
BA Economics, Economics
Incepture, Inc. October 2009 - Present
Blue Cross and Blue Shield of Florida 2007 - 2009
Blue Cross and Blue Shield of Florida 1991 - 2007
PIE Nationwide 1980 - 1991
Law Offices of Clyde N. Wells, Jr., P.A. 1973 - 1980
Skills
Program Management, Strategic Communications, Project Management, Leadership, Internal Communications, Editing, Corporate Communications, Strategic Planning, Integrated Marketing, Budgets, Cross-functional Team..., Strategy, Public Relations, Social Media, Marketing Communications, Newsletters, Brand Development, Quality Assurance, Media Relations, Analysis, Marketing Strategy, Marketing, Healthcare
Education
Jacksonville University 2004 — 2006
BS, Summa Cum Laude, Business Leadership & Development
Florida Community College at Jacksonville
A.S. Business Management, High Honors, Business Management
Blue Cross and Blue Shield of Florida, Inc. June 1993 - Present
Blue Cross and Blue Shield of Florida June 1993 - Present
Education
Florida State University College of Law 1987 — 1990
Doctor of Law (JD)
Blue Cross and Blue Shield of Florida January 2009 - Present
Blue Cross and Blue Shield of Florida August 2008 - January 2009
Blue Cross & Blue Shild of Florida 2003 - 2009
Blue Cross and Blue Shield of Florida July 2007 - August 2008
Blue Cross and Blue Shield of Florida January 2007 - July 2007
Blue Cross and Blue Shield of Florida 2004 - 2005
Blue Cross and Blue Shield of Florida May 2003 - August 2003
Small Business Development Center at the University of North Florida May 2000 - September 2000
Skills
Project Management, Market Research, Marketing, Retail, Business Analysis, Management, Visio, Cross-functional Team..., Leadership, Microsoft Excel, Strategic Planning, Business Planning
Education
University of North Florida - College of Business Administration 2006 — 2008
MBA, Business Administration
Florida State University 2004 — 2006
BA, International Affairs
Bupa Care February 2015 - Present
Murciano Risk Consulting January 2013 - Present
Panamerican Life Insurance Company May 2010 - December 2012
Best Doctors June 2009 - April 2010
CIGNA International May 1995 - January 2009
John Alden Life Insurance April 1994 - May 1995
Blue Cross and Blue Shield of Florida July 1988 - June 1993
Skills
International Finance, Health Insurance, Insurance, Reinsurance, Underwriting, Employee Benefits, Risk Management, Financial Analysis, Executive Management, Strategic Planning, Process Improvement, Healthcare, Business Strategy, Brokers, Product Development, Pricing, Financial Risk, Negotiation, New Business Development, Life Insurance, Actuarial Science, Analysis, Leadership, Management
Education
Barry University 1987 — 1989
MBA, Business Administration
Universidad Externado de Colombia 1978 — 1984
BA, Business Administration
Bank of America July 2011 - Present
Bank of America August 2009 - October 2011
Blue Cross and Blue Shield of Florida April 2009 - August 2009
Merrill Lynch 2006 - 2009
Net Solutions FZ LLC August 2003 - June 2006
Future Focus infotech Pvt Ltd October 2000 - November 2002
Skills
SDLC, Software Project..., Requirements Analysis, Business Analysis, Vendor Management, SQL, Agile Methodologies, Oracle, Microsoft SQL Server, Business Intelligence, Unix, Enterprise Architecture, SOA, Requirements Gathering
Education
University of Mysore 1996 — 2000
BE, Mechanical
Kendriya Vidyalaya 1985 — 1994
Comcast June 2009 - Present
US Census Bureau March 2009 - May 2009
Blue Cross and Blue Shield of Florida December 2002 - October 2008
Education
Florida State University 1999 — 2001
BS, Geography
Kaiser Permanente February 2013 - Present
Surfside Electronics February 2010 - February 2013
Surfside Electronics February 2010 - February 2012
Blue Cross and Blue Shield of Florida March 2007 - May 2009
Blue Cross and Blue Shield of Florida January 2006 - February 2007
Blue Cross and Blue Shield of Florida January 2004 - March 2006
Blue Cross and Blue Shield of Florida May 2000 - December 2004
Blue Cross and Blue Shield of Florida May 1998 - December 2000
Skills
Visio, User Acceptance Testing, Business Analysis, SQL, Strategic Planning
Education
Florida State College at Jacksonville 1993 — 1995
Associates, Arts
Regence BlueCross BlueShield of Oregon July 2015 - Present
Farmington Square November 2014 - July 2015
Alere, Inc. October 2013 - November 2014
Regence BlueCross BlueShield November 2012 - October 2013
Blue Cross Blue Shield of Florida August 2010 - October 2012
Blue Cross and Blue Shield of Florida 2002 - August 2010
BCBSFL February 1996 - August 2002
Skills
Provider Contracting, Provider Relations, Network Development, HMO, Utilization Management, Contract Negotiation, Healthcare, Case Management Services, Health Policy, PPO, Medicare, Healthcare Industry, Physicians, Clinical Research, Hospitals, HIPAA, Health Insurance, Healthcare Management, Managed Care, Medicaid, Strategic Planning, Process Improvement
Education
Nova Southeastern University 1988 — 1990
MS, Health Administration
Florida Atlantic University 1984 — 1988
BA, Health Administration
Long Island College School of Nursing
Registered Nurse, Nursing
Coordinated Benefits Group December 2013 - Present
The P&C Group January 2010 - Present
Onakwest, LLC. January 2009 - Present
Danny Page Employee Benefits, Inc. July 2000 - Present
Blue Cross and Blue Shield of Florida 1992 - 2000
Skills
Employee Benefits, Health Insurance, Liability, Life Insurance, Long-term Care, Property & Casualty..., Disability Insurance, Insurance, Sales, Workers Compensation, Underwriting, Customer Service, Commercial Insurance, Strategic Planning, Term Life Insurance
Education
Florida State University 1989 — 1991
BS
Sage July 2013 - Present
Florida Blue October 2012 - July 2013
Blue Cross and Blue Shield of Florida September 2010 - October 2012
Blue Cross and Blue Shield of Florida July 2000 - September 2010
State Farm Insurance January 1985 - June 1999
Skills
Vendor Management, PeopleSoft, Strategic Sourcing, Microsoft Office, RFP, Contract Management, Contract Negotiation, Process Improvement, Insurance, ERP, Strategy, Management, Procurement, Purchasing, Training, Proposal Writing, Sourcing, Cross-functional Team..., Leadership, Program Management, Business Process..., Outsourcing, Analysis, Negotiation, Professional Services, Team Building
Education
University of North Florida 2009 — 2012
BS, Psychology
Florida State College at Jacksonville 1990 — 2005
AA, Psychology
Florida Blue March 1998 - Present
Blue Cross and Blue Shield of Florida November 1997 - March 1998
Housecall Home Health Center January 1995 - January 1998
North Armenia Medical Center January 1996 - January 1997
School Settlement Home Attendant Svcs Corp January 1992 - January 1995
Skills
Public Speaking, Microsoft Office, Coaching, Six Sigma Yellow Belt, Team Building, Team Leadership, Training, Six Sigma, Healthcare, Leadership, Call Centers, Leadership Development, Insurance, Human Resources, Outlook, Microsoft Excel, Customer Service, Event Planning, Organizational..., Employee Benefits, Performance Management, Employee Relations
Education
Hillsborough Community College 2012 — 2015
Business
John Jay College of Criminal Justice 1983 — 1985
Correction Administration / Juvenile Delinquency
Blue Cross and Blue Shield of Florida August 2000 - Present
Skills
HIPAA, Process Improvement, Healthcare Management, Insurance, Healthcare, Managed Care, Health Insurance, Medicare
Education
Florida State College at Jacksonville 1979 — 1982
Dental Assisting/Assistant
Florida Blue August 2006 - Present
Blue Cross and BLue Shield of Florida October 2004 - August 2006
Blue Cross and Blue Shield of Florida December 2001 - October 2004
Books A Million February 2000 - December 2001
Skills
Accounts Payable, Accounts Receivable, Customer Service, PeopleSoft, Microsoft Office, Call Center, Access, Process Improvement, Financial Analysis, Financial Reporting, Auditing, Billing, Team Building, Microsoft Excel, Diamond, Accounting, Data Entry, Outlook, Excel, Inventory Management, Word, Insurance, Payroll, PowerPoint, Benefits, Documentation, Financial Management, Payroll Processing, Budgeting, Retail, Scheduling, Teamwork, Financial Planning, Account Reconciliation, Tax Preparation, Budget Process, Call Centers, Time Management, General Ledger, Software Documentation, Analysis
Education
University of North Florida - College of Business Administration 2004 — 2009
Bachelors, Accounting
Florida Community College at Jacksonville 2002 — 2004
Associate in Arts, Accounting
US Department of Justice, Civil Fraud October 2003 - Present
US Department of Justice, Civil Division February 1997 - October 2003
Blue Cross and Blue Shield of Florida July 1994 - February 1997
US Department of Health and Human Services April 1989 - January 1994
Blue Cross and Blue Shield of Florida 1980 - 1989
Skills
Customer Service, Criminal Justice, Public Speaking, Microsoft Office, Private Investigations, Enforcement, Criminal Investigations, Government, Investigation, Policy, Background Checks, Fraud, Internal Investigations, Security Management, Surveillance, Evidence
Education
Central Michigan University 1996 — 1998
MSA, Health Services Administration
University of South Florida 1987 — 1989
Bachelor's Degree, Criminal Justice/Law Enforcement Administration
St. Petersburg College 1982 — 1987
AA and AS Degrees, Criminal Justice and Law Enforcement
One Source of the Palm Beaches Inc. January 2012 - Present
All Business Insurance, Inc August 2011 - Present
Advantage Agents Alliance June 2003 - December 2011
Blue Cross and Blue Shield of Florida June 2002 - July 2005
Education
Florida Atlantic University
University of Central Florida
Western Carolina University
Baptist Medical Centet December 2011 - Present
Baptist Medical Center September 2008 - September 2011
Blue Cross and Blue Shield of Florida June 1997 - September 2008
Skills
Microsoft Word, PowerPoint, Microsoft Excel, Outlook, Access, CompTIA Network+
Education
Florida Metropolitan University 2000 — 2004
Bachelors of Science Degree, Criminal Justice/Police Science
Manual Arts High School 1983 — 1986
J. Langley Company Sales ManagerExpress ScriptsJanuary 2010 - November 2014
Blue Cross and Blue Shield of florida March 2010 - January 2014
Education
Florida State University
Bachelor of Business Administration (BBA), Mass Communication/Media Studies
MCCI January 2013 - Present
MCCI Group Holdings, LLC October 2011 - December 2012
CIGNA Healthcare Inc November 2009 - October 2011
Humana May 2008 - November 2009
Humana November 2007 - May 2008
WellCare November 2005 - November 2007
Blue Cross and Blue Shield of Florida May 2004 - November 2005
Blue Cross and Blue Shield of Florida February 2003 - May 2004
Blue Cross and Blue Shield of Florida August 2001 - January 2003
Blue Cross and Blue Shield of Florida June 1999 - January 2003
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Provider Relations, Medicaid, Medicare, Physicians, Credentialing, Healthcare, Healthcare Management, Network Development, Healthcare Industry, Health Policy, Recruiting, Managed Care
Education
American InterContinental University
Associate of Arts (A.A.), Business Administration and Management, General
VHA Inc. July 2014 - Present
The Home Depot September 2013 - June 2014
jcpenney June 2010 - September 2013
Targetbase October 2009 - June 2010
jcpenney March 2008 - October 2009
Ameriprise Financial Services, Inc. June 2007 - March 2008
OMNI Leadership Exchange February 2007 - June 2007
Commerce Insurance October 2006 - February 2007
blue cross and blue shield of florida April 2002 - October 2006
Skills
Agile Methodologies, APIs, SoapUI, iTKO LISA, Poster API, POSTMAN API, Splunk, Quality Assurance, Quality Center, quality center admin, Microsoft SQL Server, Business Objects, Informatica, BODS, SAP Data Services, XML Schema, XML Spy, Toad, Apex SQL edit, AND UNIX..., SDLC, HP Quality Center, User Acceptance Testing, Integration, Management
Education
Texas A&M International University 2000 — 2002
Master of Science (MS), Management Information Systems, General
Kakatiya University 1998 — 2000
Master of Business Administration (MBA), Marketing
Osmania University 1994 — 1998
Bachelor's degree, Bachelors