Blue Cross Blue Shield of Arizona
Industry: Company
DescriptionHeadquarters: Phoenix, Arizona, United States Founded: 1939 Subsidiaries: Trinnovate Ventures, Inc., CSA Enterprises Inc.
Blue Cross Blue Shield of Arizona List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Blue Cross Blue Shield of Arizona. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Blue Cross Blue Shield of Arizona Employees
Blue Cross Blue Shield of Arizona December 2014 - Present
Blue Cross Blue Shield of Arizona 2007 - 2014
Education
Arizona State University 2008 — 2010
Bachelor's degree, Organizational Behavior Studies
Blue Cross Blue Shield of Arizona June 2014 - Present
Brookfield Residential Property Services March 2012 - May 2014
Prudential Financial November 2009 - April 2012
Prudential Financial February 2007 - November 2009
TwoConnect May 2006 - August 2007
Camstar Systems, Inc. 2000 - 2005
Skills
SDLC, Integration, BizTalk, Systems Analysis, Microsoft SQL Server, Requirements Gathering, Process Improvement, Project Management, Cloud Computing, IT Strategy, Program Management, SharePoint, Solution Architecture, Agile Methodologies, Enterprise Architecture, Software Development, ASP.NET, C#, Strategy, Business Intelligence, Management, Vendor Management, Requirements Analysis, .NET, Scrum, Business Process..., Software Design, Architecture, Information Technology, Enterprise Software, Governance, Consulting, Technical Product..., Salesforce.com, Leadership, ERP, CRM
Education
Appalachian State University 1996 — 2000
Bachelor of Science in Business Administration, Information Systems
Stanford Center for Professional Development 2014 — 2015
Advanced Project Management
Wines for Humanity January 2013 - Present
Blue Cross Blue Shield of Arizona July 1976 - August 2013
Skills
Wine Tasting, Wine, Project Management, Event Planning, MS Project, Public Relations, Direct Marketing, Team Mentoring, Sales Presentations, Strategic Planning, Customer Service, Team Building, Marketing, Marketing Strategy, Sales, Process Improvement
Education
University of Phoenix 1991 — 1992
Bachelor's Degree, Business Administration and Management, General
Arizona State University 1974 — 1975
Business/Commerce, General
WebPT July 2015 - Present
FootRace January 2014 - Present
Blue Cross Blue Shield of Arizona June 2014 - July 2015
BrettApproved December 2013 - March 2014
gardenfly October 2012 - January 2014
Apollo Group April 2011 - September 2012
University of Phoenix February 2009 - March 2011
University of Phoenix September 2007 - February 2009
Sanki May 2006 - August 2006
Skills
Product Management, Public Speaking, Higher Education, User Experience, Competitive Analysis, Strategic Planning, Staff Development, Social Media, Data Analysis, Marketing, Cross-functional Team..., Leadership Development, Entrepreneurship, Leadership, Start-ups, Social Networking, Management, Team Building, Coaching, Product Launch, Product Development, Market Research, Product Marketing, WordPress, CSS, Facebook, Agile Methodologies, SEO, Research, Event Management, Lean Startup, PHP, CSS3, HTML, HTML 5, HTML emails, Adobe Creative Suite, MailChimp, Lean Software..., Guerrilla Marketing, Hacking, YouTube, Storytelling, Twitter, leader, Community Management, Community Engagement, Restaurant Management, Blog Marketing, Visionary
Education
Arizona State University 2003 — 2007
BA, Sociology
Corona Del Sol High School 1999 — 2003
High School Diploma
BlueCross BlueShield of Arizona May 2013 - Present
Blue Cross Blue Shield of Arizona January 2008 - April 2013
Blue Cross Blue Shield of Arizona January 2003 - January 2008
Skills
Insurance, Medicare, Employee Benefits, Risk Management, Strategic Planning, Customer Service, Competitive Analysis, B2B, Investments, Market Analysis, Dental Insurance, Health Savings Accounts, Account Management, Life Insurance, Brokers, Disability Insurance, Underwriting, Long-term Care
Education
Arizona State University 1989 — 1992
Bachelor of Science, Marketing, Marketing
Apollo High School
Downtown Auto Upholstery June 2014 - Present
Maricopa Superior Court Department of Justice February 2014 - May 2014
Sogeti June 2013 - April 2014
Blue Cross Blue Shield of Arizona July 2013 - February 2014
Downtown Auto Upholstery 2011 - 2012
Skills
C++ Language, C#, Verilog, Java, .NET, Android Development, NetBeans, Microsoft Visual Studio..., Networking Protocol, Network Security, Object Oriented Design, Software Development, C, Web Applications, C++, Eclipse, Web Services, Visual Studio, Microsoft Word, Android, SQL, CSS, PowerPoint, Customer Service
Education
Arizona State University 2007 — 2012
Bachelor in Science in Engineering, Computer Systems Engineering
Blue Cross Blue Shield of Arizona (BCBSAZ) August 2012 - Present
Blue Cross Blue Shield of Arizona October 2011 - October 2012
Sin Cookies; Arizona's Delights LLC March 2011 - June 2011
Arizona Public Service (APS) 2008 - March 2011
APS - Arizona Public Service Co. 1997 - 2008
President, PR VP, Secretary, Membership, VP, Judges training, TM of Quarter (3X), Newsletter editor 1993 - 1998
APS - Arizona Public Service Co. 1990 - 1997
Skills
SharePoint, SharePoint Designer, Adobe Creative Suite, Adobe Acrobat, HTML, Project Planning, Marketing..., Writing, Business Analysis, Requirements Analysis, Mobile Internet, Requirements Gathering, Technical Requirements, Process Improvement, Business, Microsoft Office, Photoshop, Energy, Entrepreneurship, Front-end, Graphic Design, Internet, Keyword Research, Newsletters, Problem Solving, SDLC, Typography, User Experience, User Interface Design, Usability, User Acceptance Testing, Visio, Web Design, Web Applications, JavaScript, CSS, XSLT, Mobile Applications, Web 2.0, Testing, MS Project, Business Process, Management, Web Development, Project Management, Leadership, Business Process..., Databases, Strategy, Software Project...
Education
Arizona State University - W. P. Carey School of Business
BS, Business Management
ColKee Group at Keller Williams International 2014 - Present
Closing Ranks 2014 - Present
Cognitive Medical Systems, Inc. 2014 - Present
Sony Network Entertainment Int'l (SNEI) 2012 - 2014
Blue Cross Blue Shield of Arizona 2011 - 2012
Yuma Regional Medical Center 2010 - 2011
LifeLock 2008 - 2010
Keller Williams/ERA 2004 - 2008
United States Air Force, Air Battle Management/Finance, Captain 1997 - 2004
Education
Oklahoma City University, Meinders School of Business 2000 — 2002
M.B.A., Master of Business Administration
Arizona State University, W. P. Carey School of Business
BS, Management Systems/ Political Science
University of Phoenix
PM Certification, Project Management
InkSoft February 2015 - Present
GoDaddy 2010 - Present
The Dezign Haus 2007 - 2010
Blue Cross Blue Shield of Arizona 2004 - 2005
Skills
WordPress, Project Management, CSS, Web Design, Graphic Design, User Experience, Customer Service, Sales Management, E-commerce, Email Marketing, Online Advertising, SEO, Online Marketing, Management, Marketing, Strategic Planning, Leadership, Social Media, Social Media Marketing
Education
Art Institute of Phoenix
Bachelor's degree, Graphic Design
Pacifica High School
Blue Cross Blue Shield of Arizona August 2014 - Present
Tenet Healthcare September 2009 - August 2014
Banner Good Samaritan Medical Center June 2008 - September 2009
Health Net January 2003 - July 2008
Cigna January 2000 - January 2003
CIGNA 2000 - 2003
Health International 1995 - 2000
Skills
Managed Care, Disease Management, Medicare, Healthcare, Medicaid, Healthcare Management, Utilization Management, Quality Improvement, Contract Negotiation, Medical Billing, Medicaid Managed Care, Utilization Review, Health Policy, HIPAA, HMO, Health Insurance, Leadership, Case Managment, Informatics, Healthcare Consulting, Physicians, Negotiation, Strategic Planning, Band, NCQA, HEDIS, Provider Relations, Clinical Research, Healthcare Information..., JCAHO, Quality Management, Accreditation, Medical Staff..., Credentialing, EHR, Performance Improvement, Healthcare Industry, Team Building, Nursing, Physician Relations, Hospitals, Policy, Case Management, Senior Executive..., Medical Compliance, EMR, Revenue Cycle, Appeals, Grievances, Federal and State Laws
Education
University of Phoenix 2006 — 2007
MBA, Business, 3.99
University of Phoenix 1999 — 2001
Bachelor's Degree, Business Administration, Management and Operations
Bethel College 1984 — 1987
Nursing, Nursing, Religion
Memorial Hospital School of Nursing 1984 — 1987
Nursing, Registered Nursing/Registered Nurse
Blue Cross Blue Shield of Arizona December 2001 - Present
Blue Cross Blue Shield of Arizona December 1997 - December 2001
Blue Cross Blue Shield of Arizona March 1993 - December 1997
BLUE CROSS OF CALIFORNIA October 1982 - July 1989
Skills
Network Development, Provider Relations, Health Insurance, Managed Care, Healthcare Industry, Medicaid, Healthcare, HIPAA, Process Improvement, Medicare, PPO, Insurance
Education
Arizona State University
BS Degree, Management
California Lutheran University
MBA, Management
Google August 2015 - Present
Travelers 2011 - 2013
Travelers June 2010 - August 2010
General Mills June 2009 - August 2009
Blue Cross Blue Shield of Arizona June 2008 - August 2008
Skills
Actuarial Science, Statistics, Insurance, Economics, SAS, Financial Analysis, Microsoft Excel, Microsoft Office, Property & Casualty..., R, Machine Learning, Data Mining, Python, SQL
Education
Katholieke Universiteit Leuven 2013 — 2015
Master of Science (MS), Statistics
Arizona State University 2007 — 2011
BA, Mathematics
Arizona State University - W. P. Carey School of Business 2007 — 2011
BS, Finance
Universidad de Deusto 2010 — 2010
Business, International Relations, and Spanish
Mercer May 2011 - Present
Optumas December 2010 - April 2011
Blue Cross Blue Shield of Arizona August 2005 - December 2010
Gabriel, Roeder, Smith & Co. 2004 - 2005
Mercer Human Resource Consulting 2004 - 2004
Skills
Financial Modeling, SAS programming, Network Contracting, Risk Management, Health Insurance, Insurance, Microsoft Excel, Healthcare, Business Analysis, Business Intelligence, Leadership, Medicare, Process Improvement, Program Management
Education
Arizona State University, W. P. Carey School of Business 2009 — 2011
MBA, Business
Northern Arizona University 2002 — 2004
BS, Mathematics
Other
Blue Cross Blue Shield of Arizona April 1998 - October 2013
Culinary Canvas Catering August 2012 - February 2013
PMI Phoenix Chapter September 2010 - January 2012
PMI Phoenix Chapter February 2010 - August 2010
First Health 1994 - 1998
Travelers Insurance February 1992 - February 1994
Skills
Process Improvement, Quality Assurance, Account Management, Event Planning, MS Project, Project Implementation, Project Facilitation, Certified Project..., Project Management, ITIL, SDLC, Program Management, Project Planning, Business Analysis, PMP, Software Project..., IT Strategy, Business Process, Business Process..., Software Documentation, Change Management, Integration, Analysis, Cross-functional Team..., Leadership, Vendor Management, Resource Management, PMO, Team Leadership, Budgets, Management, Training, Wedding Planning, Day Of Coordination, Business Intelligence, Business Requirements, Project Delivery, Systems Analysis, Business Process Design, Event Designing, Governance
Education
Ashford University 2008 — 2010
BA, Organizational Management
Westminster College 1994 — 1997
Alta High School 1982 — 1986
Dixon Hughes Goodman LLP December 2014 - Present
Alere, Inc November 2006 - September 2007
PwC August 2000 - November 2006
Children's Healthcare of Atlanta 1997 - 1998
Franciscan St. Francis Health 1994 - 1997
Blue Cross Blue Shield of Arizona 1987 - 1993
Skills
Project Management, Healthcare Consulting, Healthcare Management, Healthcare Reimbursement, Accounting, Time Management, Healthcare, Hospitals, HIPAA, Healthcare Information..., CPA, hfma, Medicare, Process Improvement, Leadership, Medicaid, Financial Analysis, Financial Reporting, Medicare/Medicaid...
Education
Kennesaw State University 1998 — 2000
Master of Business Administration (MBA), Finance, 4.0
Ball State University
Bachelor of Science (BS), Accounting
Spring Hill College 2009 — 2011
CEM, Theology/Theological Studies, 4.0
American Airlines Group, Inc. December 2013 - Present
US Airways April 2012 - December 2013
US Airways March 2011 - April 2012
Sogeti May 2010 - March 2011
Sogeti January 2010 - May 2010
Sogeti September 2009 - January 2010
AAA January 2009 - September 2009
CSAA September 2008 - December 2008
Manning Publications January 2007 - November 2008
Blue Cross Blue Shield of Arizona June 2006 - September 2008
Skills
Agile Methodologies, SharePoint, Enterprise Architecture, .NET, ASP.NET, Solution Architecture, SOA, LINQ, UML, Architecture, SDLC, WCF, Microsoft SQL Server, Web Development, Silverlight, Software Project..., C#, TFS, Application Architecture, Testing, jQuery, Continuous Integration, Microsoft Technologies, Visual Studio, Online Marketing, WPF, IIS, ASP.NET MVC, SEO, Accessibility, Enterprise Software, Website Development, MVC, JavaScript, Persuasive Presentations, Presentation Coaching, F#, Internet Security, Architectures
Education
Western International University 2006 — 2007
Business
Arizona State University 1997 — 1999
Exercise Science & Health
Rio Salado Community College 1996 — 1997
Blue Cross Blue Shield of Arizona July 2015 - Present
Blue Cross Blue Shield of Arizona June 2015 - Present
Pulte Group December 2013 - July 2015
Apollo Group January 2011 - November 2013
Apollo Group December 2008 - January 2011
Valor IT August 2007 - November 2008
Skills
Microsoft SQL Server, SQL, Database Administration, Databases, Performance Tuning, SSRS, PL/SQL, Database Design, Visio, T-SQL, SQL Clustering, ETL, Data Warehousing, SSIS
Education
Arizona State University - W. P. Carey School of Business 2002 — 2006
Bachelor's, Computer Information Systems
CVS Caremark Corporation July 2014 - Present
Advanced Integration Technologies February 2014 - July 2014
Daimler Trucks North America December 2008 - June 2012
Daimler Trucks North America December 2007 - December 2008
Daimler Trucks North America August 2007 - December 2007
Blue Cross Blue Shield of Arizona August 2005 - July 2007
Arizona Department of Revenue April 2004 - December 2004
Volt Technical Resources October 2000 - August 2002
Skills
• Excellent problem..., • Strengths in..., • Excels under pressure..., • Procedure creation..., • Management experience..., • Human Resources, • MS Office (Excel,..., • SalesForce (CRM), • Qiklink, • Superior..., • Stellar internal and..., • Effective time..., • Type 85 WPM, Ten Key..., • Training of other..., • SAP, • Lotus Notes, • SharePoint (Cloud..., • GLOBUS, Human Resources, Finance, Internal Audit, Inventory Management, Manufacturing, New Business Development, Team Building, Databases, Microsoft Excel, Recruiting, Automotive, Continuous Improvement, Administrative..., Auditing, Management, Purchasing, Product Development, Engineering, Employee Benefits, Accounts Payable, PowerPoint, System Administration, Data Entry, Microsoft Word, Payroll, Microsoft Office, Benefits Administration, Lotus Notes, Policy, Training, Negotiation, Sales
Education
Coronado High School 1991 — 1995
Arizona State University
Retail Properties of America, Inc. July 2015 - Present
Retail Properties of America, Inc. August 2013 - Present
Blue Cross Blue Shield of Arizona July 2012 - June 2013
CenterPoint Properties 2009 - 2011
McKinsey & Company December 2006 - December 2008
Hyatt Hotels Corporation July 2003 - July 2006
Accenture March 1999 - October 2001
Skills
Event Planning, Meeting Planning, Customer Service, Microsoft Office, Microsoft Excel, Marketing, Marketing Communications, Project Coordination, Program Coordination, Inventory Management, Sponsorship Activation, Volunteer Management, Project Management, Project Planning, Invoicing, Budget Monitoring, Management, Advertising, Sales, Social Media Marketing, Event Management, Social Networking, Budgets, Outlook, Marketing Strategy, Strategic Planning
Education
Arizona State University West 1994 — 1998
Bachelor of Applied Science (BASc), Recreation and Tourism Managment
Blue Cross Blue Shield of Arizona September 2003 - Present
Ontario Teachers Insurance Plan February 1997 - December 1999
Skills
Photoshop, Microsoft Office, Visio, Organization, Online Research, Quality Management, Adobe Acrobat, Leadership, System Administration, Time Management, Outlook, Data Entry, Databases, Administrative..., Training, Software Documentation, SharePoint, Microsoft Excel, Microsoft Word, Access, PowerPoint, Event Planning, Office Administration, Healthcare, HIPAA, Insurance, Project Planning, PeopleSoft, XP, Data Analysis, Healthcare Management, Budgets, Customer Service, Health Insurance, Process Improvement, Team Leadership, Project Management, Analysis, Medicaid, Employee Benefits, HMO, Team Building, Call Centers
Education
University of Phoenix 2009 — 2012
Bachelor of Science (BS), Health/Health Care Administration/Management
Glendale Community College 2000 — 2003
Associate of Arts and Sciences (A.A.S.), Computer Graphic
Algonquin College of Applied Arts and Technology 1986 — 1988
Early Childhood Education, Child Care
Blue Cross Blue Shield of Arizona May 2012 - Present
Blue Cross Blue Shield of Arizona March 2009 - Present
Banner Arizona Medical Clinic 2002 - 2008
Skills
Possess strong..., Written Communication, Workshop Facilitation, HIPAA, Time Management, Exceptional verbal, Employee Relations, EMR, Training, SharePoint, Software Documentation, Process Improvement, Access, Analysis, Vendor Management, Requirements Gathering, Systems Analysis, Disaster Recovery, Healthcare Information...
Education
Arizona State University West 1999 — 2001
Wells Fargo September 2014 - Present
Symphony Health Solutions December 2013 - June 2014
Blue Cross Blue Shield of Arizona February 2009 - July 2013
DHL October 2006 - September 2008
Siemens Medical Solutions - Contracting January 2004 - September 2006
Building Better Communities 1993 - 2004
Superior Consulting Services June 2001 - August 2003
Desert Mountain High School August 2000 - May 2001
Motorola Government Group February 1980 - October 1998
Skills
Project Management, Business Analysis, Technical Writing, Team Leadership, MS Project, Six Sigma, Requirements Gathering, Strategic Planning, Business Process..., Microsoft Office, Training, Technical Documentation, Program Management, PMO, Software Development, Resource Management, Risk Management, Business Process...
Education
Arizona State University
BA, Organizational Communications
Blue Cross Blue Shield of Arizona December 2005 - Present
Global Database Marketing, Inc. April 2004 - December 2005
Chuck Buck Associates June 2003 - March 2004
Vertegrate May 2000 - June 2003
Reprints September 1999 - May 2002
Foote Cone and Belding (FCB) NY October 1991 - April 1993
Time Inc June 1981 - August 1984
Skills
Health Insurance, Insurance, Employee Benefits, Project Management, Customer Service, Healthcare, Direct Mail, Leadership, Marketing Strategy, Budgets
Education
Adelphi University 1979 — 1981
Business Administration
PulteGroup May 2015 - Present
Sogeti USA, LLC December 2012 - May 2015
Blue Cross Blue Shield of Arizona December 2012 - May 2015
US Airways July 2008 - December 2012
Sogeti USA, LLC May 2007 - December 2012
MediServe Information Systems May 2006 - May 2007
Skills
.NET, ASP.NET, Microsoft SQL Server, WCF, Business Intelligence, SQL, SOA, C#, ASP.NET MVC, MVC, jQuery, Visual Studio, C# 4.0, Python, BizTalk, JavaScript, Analysis Services, Agile Methodologies, T-SQL, Database Design, XML, SSIS, SOAP, Mandolin, TFS, Sitecore, Scrum, AngularJS
Education
Arizona State University 2001 — 2007
Bachelor of Science in Engineering, Computer Systems Engineering
Blue Cross Blue Shield of Arizona April 2015 - Present
Blue Cross Blue Shield of Arizona October 2013 - Present
CBIZ MHM, LLC January 2011 - October 2013
CBIZ MHM, LLC August 2006 - December 2010
CBIZ MHM, LLC July 2004 - July 2006
Skills
Audits of Employee..., Construction Accounting, US GAAP, CPA, GAAP, Auditing, Internal Controls
Education
Arizona State University 1999 — 2003
Bachelor of Science (BS), Accounting
City of Scottsdale Neighborhood Advisory Commission November 2014 - Present
Fabiano Communications February 1994 - Present
Blue Cross Blue Shield of Arizona March 1991 - June 1994
DGML Advertising February 1988 - March 1991
Skills
Digital Marketing, Email Marketing, Interactive Advertising, Social Media, Public Relations, Website Development, Social Networking, Press Releases, Media Relations, Business Strategy, Writing, Editing, Online Marketing, Brand Development, Digital Strategy, Direct Mail, Strategic Communications, Content Strategy, Creative Writing, Marketing Strategy, Social Media Marketing
Education
Arizona Academy of Real Estate 2013 — 2013
Broker's License
Arizona Academy of Real Estate 2001 — 2001
Saleperson License
Arizona State University, W. P. Carey School of Business 1979 — 1983
Bachelor's Degree, Marketing/Advertising/Business
Teach For America May 2013 - Present
Be A Leader Foundation August 2011 - Present
Blue Cross Blue Shield of Arizona June 2012 - August 2012
Cintas June 2011 - December 2011
AmeriCorps October 2008 - January 2010
Skills
Event Planning, Spanish, Public Speaking, Microsoft Excel, Teamwork, Sales, Research, Marketing Strategy, Leadership, Fundraising
Education
Arizona State University, W. P. Carey School of Business 2009 — 2014
B.S. Business Management, B.S. Public Policy and Public Service
Janet L. Swanson, P.C. May 2006 - Present
St. Joseph*s Hospital and Medical Center February 2004 - March 2008
Meagher & Geer, PLLP April 2002 - January 2004
Blue Cross Blue Shield of Arizona August 1997 - April 2002
Jones, Skelton & Hochuli, PLC August 1993 - August 1997
Scottsdale Healthcare - Osborn (Formerly Scottsdale Memorial Hospital) July 1989 - January 1992
Scottsdale Healthcare - Osborn (Formerly Scottsdale Memorial Hospital) July 1988 - July 1989
Tucson Medical Center January 1986 - June 1988
Skills
Insurance, Product Liability, Civil Litigation, Litigation, Claim, Liability, Nursing, Personal Injury, Public Liability, Medical Malpractice, Hearings, Legal Assistance, Healthcare, Leadership
Education
Arizona State University College of Law 1990 — 1993
Juris Doctor
University of Arizona 1981 — 1985
Bachelor, Nursing
Blue Cross Blue Shield of Arizona February 2010 - Present
Cole Real Estate Investments 2007 - 2009
The Leukemia & Lymphoma Society January 2007 - August 2007
JW Marriott Desert Ridge Resort & Spa April 2004 - January 2007
Scottsdale Convention & Visitors Bureau May 1999 - April 2004
Skills
Contract Negotiation, Meeting Planning, Public Relations, Corporate Gifts, Event Planning, Trade Shows, Event Management, Corporate Events, Hospitality, Registration, Marketing, Hotels, Location Intelligence, Social Media Marketing, Sales, Social Media, Fundraising, Account Management, Advertising, B2B, Brand Awareness, Brand Development, Budgets, Corporate Communications, Customer Satisfaction, Customer Service, Direct Marketing, Email Marketing, Facebook, Incentives, Integrated Marketing, Leadership, Management, Market Planning, Market Research, Marketing Communications, Marketing Management, Marketing Strategy, Media Relations, New Business Development, Newsletters, Non-profits, Nonprofits, Online Advertising, Online Marketing, Parties, Relationship Marketing, Social Networking, Sponsorship, Strategic Planning
Education
Arizona State University
Bachelor of Arts, Liberal Arts
Blue Cross Blue Shield of Arizona December 2014 - Present
Mathnasium - The Math Learning Center August 2014 - December 2014
Joaquin Bustoz Math-Science Honors Program May 2011 - July 2014
Sigma Alpha Mu (Gamma Phi) January 2013 - December 2013
Hillel Jewish Student Center August 2012 - December 2012
Skills
Tutoring, Public Speaking, Microsoft Office, Program Coordination, Event Planning, Leadership, SAS, Access, VBA, Google Docs, Recruiting, CPR Certified
Education
Arizona State University 2010 — 2014
Bachelor of Science (B.S.), Mathematics
Blue Cross Blue Shield of Arizona October 2014 - Present
Dignity Health September 2013 - September 2014
TriWest Healthcare Alliance May 2011 - April 2013
Apollo Group April 2010 - June 2010
Southwest Job Network 2010 - 2010
AmerisourceBergen Specialty Group 2007 - 2009
OurVacationStore (now Ice Gallery) 2004 - 2007
NDCHealth (now Wolters Kluwer) 1998 - 2004
PCS Health Systems 1995 - 1997
Skills
Outlook, Access, Visio, PowerPoint, Excel, Word, Customer Relations, Microsoft Office, Adobe Acrobat, Data Analysis, WebEx, Business Analysis, Documentation, Customer Service, Vendor Relations, Software Documentation, SDLC, National Account..., Market Research, Problem Solving, Web Applications, Business Requirements, Microsoft Excel, Disaster Recovery, Project Management, HIPAA, SharePoint, Healthcare, Microsoft Word, MS Project, Team Leadership, Vendor Management, Leadership, Training, CRM, Management, Business Intelligence, Analysis, Requirements Gathering, Requirements Analysis, Process Improvement, Testing, Project Planning
Education
Auburn University 2012 — 2012
Master's Certificate in Business Analysis, Business Analysis
Keller Graduate School 1996 — 1997
Graduate Certificate, Human Resources
Thunderbird School of Global Management 1994 — 1995
M.I.M., International MBA
New York Military Academy (NYMA) 1980 — 1982
NA, High School
Oil Company School (OCS) 1969 — 1979
NA, Elementary School
Labette Community College
Pittsburg State University
BA, Management
Blue Cross Blue Shield of Arizona May 2014 - Present
Watts Water Technologies February 2012 - May 2014
Center Partners March 2009 - June 2011
Subway February 2004 - November 2009
Skills
Sales, Customer Service, Training, Team Leadership, Outlook, Microsoft Excel, Payroll, Microsoft Office, Customer Satisfaction, Software Documentation, Time Management, PowerPoint, Microsoft Word, Inventory Management, Call Center, Retail, Public Speaking, Emergency Management, Drinking Water Quality, Strategic Planning, Leadership Development, Telephone Skills, Process Improvement, Sales Operations, Program Management, Supervisory Skills, Leadership, Customer Retention, Customer Experience, Coaching, Hiring, Account Management, Budgets, Policy, Performance Management, Data Entry, Agent Development, Escalation Resolution, Technical Support, Quality Assurance, Web development
Education
Aims Community College 2007 — 2008
General Education Diploma, 2007
Phoenix College
Associate of Science (A.S.), Registered Nursing/Registered Nurse
Strategic HealthCare Solutions 2004 - Present
Gorman Health Group 2006 - Present
Comprehensive Medical Imaging, division of Cardinal Health 2001 - 2004
NovaCare 1999 - 2001
Blue Cross Blue Shield of Arizona 1997 - 1999
Mercy Integrated Health 1996 - 1997
American Medical Security 1994 - 1996
Accountable Health Plans 1992 - 1994
Skills
PPO, Healthcare, Managed Care, Strategy, Medicaid, Health Policy, Marketing Strategy, Network Development, Contract Negotiation, Insurance, Team Building, Contract Management, Process Improvement, Credentialing, Claim, Marketing, Provider Relations, Leadership, EMR, Medicine, Healthcare Consulting, Healthcare Industry, Business Development, Healthcare Management, Hospitals, HIPAA, Home Care, Strategic Planning, EHR, Physicians, Quality Improvement, Healthcare Information..., Practice Management, Medical Billing, Medicare, Informatics, Health Insurance, Training, Revenue Cycle, Policy
Education
Arizona State University, W. P. Carey School of Business 2002 — 2004
MBA
Arizona State University 1987 — 1991
BA, Communication, General
BlueCross BlueShield of Arizona January 1988 - Present
Blue Cross Blue Shield of Arizona 1988 - 2011
Skills
Insurance, Health Insurance
Education
Arizona State University
Riveron Corp. September 2010 - Present
ConocoPhillips July 2007 - March 2010
Blue Cross Blue Shield of Oklahoma January 2003 - June 2007
Blue Cross Blue Shield of Arizona November 1995 - December 2002
Education
Arizona State University 1987 — 1990
MBA, Health Administration
Oklahoma State University 1983 — 1987
BS, Marketing
BlueCross BlueShield of Arizona 2007 - Present
Blue Cross Blue Shield of Arizona August 2003 - July 2007
Arizona Department of Insurance 1992 - 2003
Skills
Health Insurance, Strategic Planning, Customer Service, Marketing, Vendor Management, Microsoft Word, Insurance, Leadership, Underwriting, Outlook, Training, Healthcare, Process Improvement, Risk Management, Medicare, Managed Care, Claim, Account Management, Market Research, Analysis, Medicaid, Microsoft Excel, Visio, Disability Insurance, Employee Benefits, Software Documentation, Health Policy, Team Building, HIPAA, Benefits Administration, Access, Life Insurance, Research, Healthcare Industry, Health Savings Accounts, Provider Relations, Data Analysis, Competitive Analysis, Business Analysis, HMO, SharePoint, RFP, Pharmacy Benefit..., Customer Retention, Healthcare Information..., Call Centers, Disease Management, Cross-functional Team..., Healthcare Consulting, Presenter
Education
Arizona State University 1984 — 1986
Bachelor's degree, Marketing
Arizona State University - W. P. Carey School of Business 1984 — 1986
B.S., Marketing
BlueCross BlueShield of Arizona January 2014 - Present
Blue Cross Blue Shield of Arizona March 2004 - January 2014
Skills
Health Insurance, SharePoint, Business Analysis, Business Requirements, Software Documentation, Requirements Gathering, Process Improvement, User Acceptance Testing, Requirements Analysis, Analysis, Testing, Access, Program Management, Customer Service, Project Management, Vendor Management, Strategic Planning
Education
California State University-Fullerton 1996 — 2003
Bachelor of Arts (BA), Liberal Arts and Sciences/Liberal Studies
Yucaipa High School 1993 — 1996
Blue Cross Blue Shield of Arizona January 2012 - Present
TotalWellness October 2009 - December 2011
UnitedHealthcare January 2007 - August 2009
UnitedHealthcare July 2004 - January 2007
WELCOAZ December 2003 - July 2004
PJRR, Inc. August 1996 - December 2003
Maricopa County - Behavioral Risk Management January 1992 - August 1996
Skills
Wellness, Health, Health Promotion, Healthcare, Public Speaking, Operations Management, Strategic Planning, Public..., Community Outreach, Wellness Coaching, Stress Management, Health Education, Leadership, Nutrition, Program Development, Public Health, Strategy, Employee Wellness, Fitness, Management, Prevention, Weight Management, Corporations, Nutrition Education, Nursing, Training, Health Policy, Personal Training, Healthcare Management, Community Health, Employee Wellness..., Nutritional Counseling, Rehabilitation, Exercise Physiology, Behavior Change, Preventive Medicine, Disease Management, Fitness Training, Program Management, Team Building, Coaching, Managed Care
Education
Penn State University 1990 — 1992
M.S., Worksite Health Promotion
Arizona State University 1983 — 1985
B.S., Health Education
University of Arizona 1981 — 1983
Menlo High School 1979 — 1981
High School Diploma
Woodside High School
Roaring Lion Public Relations December 2005 - Present
Palladeo April 2007 - February 2009
IABC Phoenix 2000 - 2006
Blue Cross Blue Shield of Arizona 2003 - 2005
HMA Public Relations May 2000 - April 2003
EdVenture Partners July 1999 - May 2000
University Public Events/Chico Performances June 1997 - May 1999
Skills
Corporate Communications, Integrated Marketing, Media Relations, Public Relations, Press Releases, Strategic Communications, Publicity, Newsletters, Strategy, Event Management, Marketing, Copywriting, Advertising, Writing, Internal Communications, Marketing Communications, Web Content, Web Development, Crisis Communications, Social Media, Editing, Marketing Strategy
Education
California State University-Chico 1994 — 1999
Bachelor of Arts, Journalism
Blue Cross Blue Shield of Arizona July 2014 - Present
SCAN Health Plan February 2011 - July 2014
CIGNA Healthcare July 2008 - February 2011
SCAN Health Plan October 2005 - June 2008
SCAN Health Plan April 2003 - October 2005
EDI Health Group April 2001 - April 2004
marchFIRST March 1998 - May 2001
Electronic Data Systems September 1995 - March 1998
Skills
Project Management, Software Development, IT Management, EDI, Integration, Change Management, Business Management, Business Planning, Business Strategy, IT Audit, Healthcare IT, IT Operations, Project Implementation, Project Portfolio..., Healthcare Information..., Cross-functional Team..., SharePoint, Management, SDLC, Software Documentation, Business Process, Visio, Requirements Analysis, PMO, Quality Assurance, Program Management, Project Planning, Vendor Management, Analysis, Testing, Databases, Strategy, Leadership, PMP, Software Project..., Process Improvement, Business Process..., Business Analysis, IT Strategy
Education
Colorado Technical University 2006 — 2007
Masters of Science in Information Systems Management, Project Management
Ball State University - College of Business 1991 — 1995
Bachelors, Information Systems Management
Blue Cross Blue Shield of Arizona September 2013 - Present
First American Title June 2012 - August 2013
First American Title September 2008 - June 2012
NADG February 2004 - July 2008
ING Funds September 1999 - October 2003
Barclays Global Investors September 1998 - September 1999
Skills
Financial Analysis, Business Analysis, Process Improvement, Data Analysis, Investments, Social Media, Corporate Finance, ROI Optimization, Finance, Financial Reporting, Project Management, Accounting, Building Relationships, Hyperion Enterprise, Budgets, Forecasting, Account Reconciliation, General Ledger, Variance Analysis, Journal Entries, Financial Statement..., Social Networking, Social Media Marketing, Project Portfolio..., Monthly Close, P&L, ERP, Management, Cost Accounting, JD Edwards, Knowledge Discovery, SharePoint, Internal Controls, Mergers & Acquisitions, Cash Management, Sarbanes-Oxley Act, Consolidation, Treasury Functions, Real Estate Development, Data Mining, Analytics, Oracle, Mutual Funds, ETFs, Business Intelligence, Reporting Metrics, Technical Analysis, Analysis, Financial Modeling, Hyperion
Education
University of Phoenix 2002 — 2004
MBA
Arizona State University 1990 — 1995
BS, Quantification and Statistical Analysis as part of History degree
Blue Cross Blue Shield of Arizona April 2007 - Present
Westcor/Macerich March 2005 - May 2007
Arizona Pharmacy Association June 2002 - March 2005
Skills
Internal Communications, Corporate Communications, Strategic Communications, Crisis Communications, Newsletters, Marketing Communications, Copywriting, SharePoint, Public Relations, Media Relations, Press Releases, Editing, Content Management, Integrated Marketing, Copy Editing, Social Media, Web Content, Social Media Marketing, Marketing, Event Planning
Education
Arizona State University 2000 — 2002
Bachelor of Arts (BA), Journalism
Southwest Missouri State University 1998 — 1999
Capable Software June 2002 - Present
Blue Cross Blue Shield of Arizona September 2014 - August 2015
Maricopa Integrated Health System June 2013 - August 2014
TriWest Healthcare Alliance April 2013 - May 2013
AAA Northern California, Nevada & Utah Insurance Exchange April 2012 - March 2013
Arizona Department of Economic Security April 2011 - March 2012
American Express Company February 2010 - March 2011
Wolters Kluwer Pharma Solutions August 2008 - August 2009
Acxiom May 2008 - September 2008
Wolters Kluwer April 2008 - May 2008
Skills
Technical Leadership, Business Process..., Metrics, ERP, Agile Methodologies, Project Management, Team Management, Scrum, Change Management, Management, SDLC, Requirements Analysis, Data Warehousing, Business Analysis, Business Intelligence, Business Process, ETL, PMP, Integration, Vendor Management, Project Portfolio..., SharePoint, Program Management, Databases, Software Development, Quality Assurance, PMO, MS Project, Testing, SOA, Oracle, Business Requirements, Software Documentation, Enterprise Software, Analysis, Microsoft SQL Server, SaaS, Software Project..., Unix, Strategy, Project Planning, Requirements Gathering, UML, Agile Project Management, Leadership, IT Strategy, IT Management, Team Leadership, Visio, Product Development
Education
Arizona State University 2001 — 2003
MA (ABT), Anthropology
University of Cincinnati 1980 — 1985
B.S., Computer Science
Project Management Institute, PMP 2009
Scrum Alliance, Certified Scrum Master 2012
Blue Cross Blue Shield of Arizona May 2014 - Present
Health Services Advisory Group October 2012 - May 2014
Arizona State University August 2010 - May 2012
DrFirst 2012 - 2012
Arizona State University December 2009 - July 2010
Arizona State University May 2008 - December 2009
Joaquin Bustoz Math-Science Honors Program May 2009 - August 2009
Skills
SAS programming, MySQL, Matlab, Weka, Visual Basic, ASP.NET, C++, Microsoft Office, Informatics, Healthcare, Clinical Research, Biomedical Engineering, Java, Public Health, Research, Data Mining, Data Analysis, SAS, SAS Programming, Healthcare Information..., Statistics
Education
Arizona State University 2009 — 2012
Master's degree, Biomedical Informatics, 3.46
Arizona State University 2004 — 2009
Bachelor of Applied Science (B.A.Sc.), Bioengineering and Biomedical Engineering, 3.66
Blue Cross Blue Shield of Arizona May 1997 - Present
United Drugs 1989 - 1997
Phoenix Memorial Hospital 1984 - 1989
Skills
Healthcare Management, Healthcare, Managed Care, Medicare, Pharmacy Benefit..., Insurance, Sales, Health Insurance, Disease Management, Underwriting, Public Speaking, Healthcare Information..., Medicare Part D, Medicaid
Education
Arizona State University 2006 — 2007
Graduate Certificate, Nonprofit Leadership & Management
University of Phoenix 1984 — 1986
M.B.A., Management
University of Arizona 1977 — 1982
B.S., Pharmacy
Cheryl De La Cruz January 2013 - December 2014
SPICERS PAPER, INC. December 2012 - May 2013
FEDEX OFFICE & PRINT SERVICES April 2010 - July 2012
BLUE CROSS BLUE SHIELD OF ARIZONA July 2008 - May 2009
SHUTTERFLY, INC. June 2006 - September 2007
HEWLETT PACKARD CO. November 2001 - May 2006
ENCAD, INC. May 1997 - May 2001
EASTMAN KODAK COMPANY 1988 - 1994
Skills
Customer Service, Print Production..., Program Management, Manufacturing, Pre-press, Digital Printing, Process Improvement, Production, Troubleshooting, Problem Solving, Six Sigma, Customer Relations, Product Development, Excel, Coaching, Product Management, Inkjet, Team Building, Quality Assurance, Strategic Planning, Microsoft Office, Adobe Acrobat, Operations Management, Team Leadership, Supervisory Skills, Product Marketing, Printers, Budgeting, Change Management, Analysis, Planning, Word, Account Management, E-commerce, Documentation, Customer Satisfaction, Computer Hardware, Testing, Direct Marketing, Cost Reduction, Process Engineering, Sales Management, Integration, Quality Management, Retail, Packaging, Competitive Analysis, Call Center, Forecasting, Offset
Education
California State University-Long Beach
Bachelor of Arts Degree, with a degree, Art
Blue Cross Blue Shield of Arizona July 1995 - Present
Skills
Actuarial Science, Strategic Planning, Provider Relations, Health Insurance, HIPAA, Analysis, Medicare, Healthcare
Education
Western Seminary 1991 — 1996
M. Div., Biblical Communications
Arizona State University 1985 — 1989
B.S., Quantitative Business Analysis
Blue Cross Blue Shield of Arizona September 2015 - Present
Edgenuity Inc. April 2015 - September 2015
Thermo Fluids Inc June 2014 - April 2015
NPL Construction Co. December 2012 - April 2014
Suzette L. Prante, CPA, PLLC January 2009 - December 2012
Freeport-McMoRan Copper & Gold Inc. May 2006 - January 2009
Clifton Gunderson LLP September 2004 - May 2006
KPMG Audit September 2003 - September 2004
Skills
Internal Controls, Auditing, Financial Reporting, Accounting, GAAP, CPA, Financial Statements, Finance, Budgets, Financial Audits, SAP, QuickBooks, Sarbanes-Oxley Act, Business Process, Analysis, Financial Analysis, Sarbanes-Oxley, Business Process..., Consolidated Financial..., Oracle, Solomon, Host Analytics, Microsoft Excel
Education
Arizona State University 2001 — 2003
Bachelor of Science, Accountancy
Blue Cross Blue Shield of Arizona March 2013 - Present
Blue Cross Blue Shield of Arizona February 2005 - March 2013
Skills
Insurance, Process Improvement, Project Management, Business Analysis, Health Insurance, Customer Service, Call Centers, Leadership, Risk Management, Management
Education
Arizona State University 1995 — 1999
Bachelor's degree, Multi-/Interdisciplinary Studies, General
Shelvspace August 2014 - Present
Vantage Consulting March 2001 - Present
Healthy Lifestyle Brands, LLC March 2013 - August 2014
Blue Cross Blue Shield of Arizona June 2011 - March 2013
The FRS Company June 2010 - June 2011
Innovative Brands July 2006 - May 2010
Belae Brands, LLC December 1999 - March 2001
Bath & Body Works July 1995 - December 1999
Henkel CEE (Formerly the Dial Corporation) May 1990 - July 1995
Phoenix Suns June 1987 - November 1992
Skills
Brand Development, Social Media Marketing, Marketing Operations, Brand Innovation, Merchandising, Product Development, Cross-functional Team..., Strategic Planning, Company Acquisitions, Contract Negotiation, Integrated Marketing, P&L Management, Public Relations, Advertising, Media Planning, Sports Marketing, Business Valuation, Retail, Insurance, Marketing Management, Social Media, SEM, Consumer Products, Marketing Strategy, Direct Marketing, Team Building, Budget Management, New Business Development, Product Marketing, Product Management, Digital Marketing, Marketing Communications, Online Marketing, Promotions, Business Strategy, E-commerce, Sales, Lead Generation, SEO, Brand Awareness, Marketing, Entrepreneurship, Management, Leadership, Market Planning, Competitive Analysis, PPC, Segmentation, Email Marketing, Strategic Partnerships
Education
Arizona State University - W. P. Carey School of Business 1989 — 1991
Master of Business Administration (M.B.A.)
Arizona State University - W. P. Carey School of Business 1984 — 1989
Bachelor’s Degree
Montbello High School 1980 — 1984
Diploma
Everlane March 2015 - Present
Proximic March 2014 - March 2015
Palo Alto Chamber of Commerce January 2014 - March 2014
Blue Cross Blue Shield of Arizona January 2013 - April 2013
Arizona State University January 2011 - December 2012
Mossel Bay Archaeology Project May 2012 - June 2012
Stanford University June 2007 - August 2011
Arizona State University January 2010 - May 2010
Skills
SQL, Microsoft Excel, Data Analysis, Research, SPSS, Market Intelligence, ArcGIS, Mandarin
Education
Arizona State University 2009 — 2013
고려대학교 / Korea University 2012 — 2012
Renmin University of China 2011 — 2011
Orion Health August 2015 - Present
Orion Health November 2014 - August 2015
HandsOn Greater Phoenix 1999 - 2015
Blue Cross Blue Shield of Arizona October 2014 - November 2014
Epiq Systems December 2013 - June 2014
SCIO Health Analytics November 2012 - October 2013
CorVel Corporation April 2011 - August 2012
Emdeon March 2008 - September 2010
Emdeon Business Services August 2003 - March 2008
McKesson Provider Technologies October 2000 - May 2003
Skills
HIPAA, Healthcare, Customer Relations, Customer Service, Contract Management, Revenue Cycle, Market Analysis, Customer Satisfaction, Employee Benefits, Account Management, Negotiation, Strategic Planning, Claims, Process Improvement, Insurance, Contract Negotiation, Health, Product Development, Problem Solving, Product Management, New Business Development, Marketing Strategy, Analysis, Microsoft Office, Public Speaking, Consultative Selling, Sales Management, Access, Budgeting, EDI, Research, Team Leadership, Vendor Relations, Business Analysis, Planning, Business Strategy, Coaching, Training, Workers Compensation, ebilling, ANSI X12, Quota Achievement, Regulatory Requirements, Dedicated Professional, Ethical Decision Making, Cross-functional Team..., Team-oriented, SDLC, Project Management, Sales
Education
Paradise Valley Community College 1995 — 1996
Certificate, Real Estate
Arizona State University 1987 — 1992
BA, Anthropology
Sterling School 1989 — 1990
Certificate, Legal Assistant
Blue Cross Blue Shield of Arizona December 2012 - Present
Aetna January 2002 - October 2012
Integrated Information Systems, Inc July 1999 - December 2001
Argencard S.A May 1988 - July 1997
Skills
Databases, Data Warehousing, Business Intelligence, Microsoft SQL Server, SQL, Database Administration, SSIS, Database Design, Performance Tuning, Team Leadership, Database Development, Dimensional Modeling, Kimball Methodology, Capacity Planning, Virtualization, Troubleshooting, Programming, SSRS, SSAS, MDS, Project Management, Software System Analysis, SQL Clustering, Replication, Log Shipping, Netezza, Leadership, Servers, DB2, Disaster Recovery, IIS
Education
Brigham Young University 1997 — 1999
Master of Business Administration (MBA), Business Administration
Universidad de Belgrano, Argentina 1981 — 1986
BS/MS of Computer Science, Computer Science
Cameron International October 2014 - Present
Technip July 2013 - October 2014
Cardinal Health April 2007 - September 2012
TriWest Healthcare Alliance August 2004 - December 2006
Blue Cross Blue Shield of Arizona February 2004 - May 2004
Arizona Army National Guard April 2003 - April 2004
Alltel Wireless August 2001 - December 2002
U.S. Army November 1996 - May 2001
Skills
Sales, Customer Service, Leadership, Corporate Communications, Internal Communications, Project Management, Communication Training, Strategic Planning, Internal & External..., Project Planning, Strategic Communications, Crisis Communications, Key Account Management, Communications Planning, Marketing Communications, Microsoft Excel, Healthcare, Social Media, Change Management, Executive Advisor, Press Releases, Employee Engagement, Media Relations, Customer Satisfaction, Interpersonal..., Public Relations, PowerPoint, Problem Solving, Client Liaison, Helping Clients Succeed, SharePoint, Achieving Results, Military Experience, Public Affairs, Organization &..., Event Planning, Ap Style, Video Production, Videography, WebEx, Fast Learner, Service Delivery, Army, Newsletters, Persuasion, Influential Communicator, Marketing, Oil & Gas
Education
Arizona State University West 2003 — 2004
Bachelor's Degree
Contractor with PHSSC working for Hewlett Packard July 2012 - Present
Bard Peripheral Vascular January 2011 - April 2012
HP Enterprise Services January 2009 - March 2010
Bard Peripheral Vascular August 2008 - January 2009
Blue Cross 2000 - 2006
Blue Cross Blue Shield of Arizona 1987 - 2000
Skills
Human Resources, Requirements Management, Software Documentation, Process Improvement, Quality Assurance, Project Management, Microsoft Office, Business Analysis, Microsoft Excel, Customer Service, HIPAA, Healthcare Information..., Healthcare, Visio, Insurance, Troubleshooting, SharePoint, SDLC, Training, Leadership, Customer Satisfaction, Cross-functional Team..., Team Building, Quality System, Six Sigma, Quality Management, Outlook, Management, Program Management, Documentation, Requirements Analysis
Education
Arizona State University
Xavier College Prep
Togetherly January 2015 - Present
LaneTerralever February 2014 - Present
Sitewire May 2010 - February 2014
Newtek Technology Services July 2009 - May 2010
B.J. Communications September 2004 - June 2009
Blue Cross Blue Shield of Arizona February 2004 - September 2004
Cox Communications June 2004 - August 2004
Skills
Editorial Strategy, Content Strategy, Social Media Marketing, Blogging, Facebook, Social Media, Marketing, Press Releases, Advertising, Google Analytics, New Media, Digital Marketing, Newsletters, Media Relations, Public Relations, Strategy, Content Marketing, Email Marketing, Creative Writing, Journalism, Digital Strategy, PPC, Event Management, Integrated Marketing, Copywriting, Online Advertising, User Experience, Online Marketing, SEO
Education
Arizona State University West 2002 — 2004
Bachelor of Arts, Communication Studies, Summa Cum Laude
University of Nebraska-Lincoln 1996 — 1998
Bachelor of Arts (B.A.), English Language and Literature, General
Choice Hotels International November 2014 - April 2015
Blue Cross Blue Shield of Arizona 2014 - December 2014
Science Applications International Corporation February 2009 - January 2014
SAIC 2009 - 2012
Nortel Government Solutions November 2007 - February 2009
MEMRI July 2005 - November 2007
Skills
PMP, ITILv3, Supplier Management, Strategic Communications, Communication Skills, Team Leadership, Highly detail oriented, Time Management, Multi Tasking, Supplier Negotiation, Strategic Planning, Risk Assessment, Risk Management, Business Relationship..., Relationship Mgmt, ITIL, Supply Management, Strategy, Transition Management, DoD, Navy, Aquisition, Government Proposals, Public Administration, Analyst Briefings, Information Assurance, IT Service Management, Management, Government Contracting, National Security, Governance, Program Management, Proposal Writing, Government, Cross-functional Team..., Analysis, Leadership, Process Improvement, Business Process, Enterprise Architecture, Change Management, Information Technology, Security Clearance, Military, Project Management, SDLC, Consulting, Vendor Management, Enterprise Software, Integration
Education
George Mason University 2008 — 2011
Master of Public Administration (MPA), Homeland Security
American University 2002 — 2005
Bachelor of Arts (BA), Communications, Economics & Political Science
Financial Services - Private July 2014 - Present
T-Systems July 2013 - July 2014
Blue Cross Blue Shield of Arizona June 2010 - December 2012
Safeway June 2008 - May 2010
Bank of America November 2002 - January 2008
Veramark Technologies October 1995 - October 2002
Skills
Vendor Management, Business Process..., Outsourcing, ITIL, Leadership, Creative Writing, Business Writing, Change Management, Release Management, Windows Services, Lync Server 2010, Customer Service, Microsoft Office, Strategic Planning, Technical Writing, Mortgage Banking, Enterprise Software, Enterprise Management..., Desktop Application..., IT Service Management, IT Service Delivery, Application Performance..., High Availability, Performance Metrics, Metrics Reporting, Business Analysis, Integration, Information Technology, Management, IT Operations, Databases, Executive Management, Software Development, Telecommunications, SDLC, Data Center, Program Management, Strategy, Servers, Professional Services, IT Management, IT Strategy, Process Improvement
Education
California State University-Northridge
Bachelor of Arts (B.A.), Psychology
Universal Technical Institute March 2015 - Present
Raytheon 2014 - February 2015
Corporate Communications and Public Relations Consultant January 2014 - June 2014
Blue Cross Blue Shield of Arizona July 2006 - December 2013
Intergraph February 2006 - June 2006
Deloitte August 2002 - February 2006
GCI Group July 2000 - August 2002
GCI Group Australia January 1998 - July 2000
GCI Group April 1994 - December 1997
Cohn & Wolfe Public Relations 1990 - 1994
Skills
Marketing Communications, Corporate Communications, Internal Communications, Public Relations, Strategic Communications, Media Relations, Strategy, Marketing, Crisis Communications, Social Media, Marketing Strategy, Integrated Marketing, Social Media Marketing, Online Marketing, Email Marketing, Direct Marketing, Copywriting, Brand Development, Brand Awareness, Direct Mail, Creative Direction, Brand Management, Digital Strategy, Leadership, Advertising, Product Marketing, Corporate Branding, Event Planning, Digital Marketing, Market Research, SEO, Newsletters, Online Advertising, Marketing Management, Market Planning, Press Releases, Event Management, Trade Shows, B2B, Writing, Client Counseling, Team Leadership, Strategic Planning, Team Building, Editing, Project Planning
Education
Georgia State University - J. Mack Robinson College of Business 2000 — 2002
M.S., Management, 3.7
Arizona State University
B.A., Communication
University of Iowa
Meritus Health Partners July 2013 - Present
Health Choice, a subsidiary of IASIS Healthcare February 2012 - July 2013
SCAN Health Plan February 2011 - February 2012
Blue Cross Blue Shield of Arizona March 2009 - February 2011
Health Net March 2006 - March 2009
CVS Caremark Corporation August 2005 - March 2006
Schaller Anderson June 2003 - July 2005
CONTACT Behavioral Health (Acquired by Schaller Anderson) June 1998 - June 2003
Skills
Medicare, Healthcare, Medicaid, Process Improvement, Quality Improvement, Managed Care, Health Policy, Healthcare Industry, Disease Management, HIPAA, Healthcare Management, Program Management, Project Management, Case Management, Health Insurance, Healthcare Information..., Healthcare Consulting, Policy, Clinical Research, Performance Improvement..., Case Managment, Leadership
Education
Arizona State University 1994 — 1997
Master of Social Work (MSW), Social Work
NASCAR April 2012 - Present
Blue Cross Blue Shield of Arizona July 2010 - April 2012
State Farm Insurance March 2008 - August 2010
Major League Soccer 2006 - 2008
Phoenix Suns June 2003 - July 2007
Toledo Storm Hockey August 2002 - May 2003
Skills
Sports Marketing, Sponsorship Strategy, Marketing Strategy, Marketing Communications, Marketing Management, Direct Marketing, Communications Strategy, Community Relations, Event Marketing, Strategic Planning, Marketing Research, Brand Development, Brand Awareness, Business Planning, Business Management, New Business Development, Competitive Analysis, Market Analysis, Sponsorship, Public Relations, Advertising, Marketing, Management, Brand Management, Event Planning, Event Management, Social Media Marketing, Social Media, Market Planning, Training, Integrated Marketing, Social Networking
Education
Arizona State University, W. P. Carey School of Business 2009 — 2011
Executive MBA
University of Toledo 1999 — 2003
Bachelor of Science
Blue Cross Blue Shield of Arizona August 2014 - Present
Blue Cross Blue Shield of Arizona November 2006 - August 2014
Skills
Health Insurance, Insurance, HIPAA, Call Centers, Customer Service, Employee Benefits, Data Entry, Process Improvement, Customer Retention, Outlook, Microsoft Office, Team Building, Access, Sales, Vendor Management
Education
Arizona State University 2011 — 2013
Bachelor of Science (BS), Sociology
Arizona State University 2003 — 2007
Bachelor of Science (BS), Business Administration and Management, General
Blue Cross Blue Shield of Arizona April 2012 - Present
Choice Hotels International June 2011 - April 2012
Jimenez Consulting Solutions, LLC 2010 - 2011
Arete Sleep Health 2008 - 2010
Skills
Cross-functional Team..., Analysis, Financial Analysis, Process Improvement, Problem Solving, Project Management, Business Strategy, Business Analysis, Team-oriented, Customer Service, Team Leadership, E-commerce
Education
Arizona State University, W. P. Carey School of Business 2007 — 2011
Bachelor of Science, Accountancy
The Thomson Group (TTG) April 2013 - Present
H&R Block October 2013 - April 2014
Blue Cross Blue Shield of Arizona March 2007 - April 2013
Ford Insurance Schools March 2005 - April 2007
Strategic Independent Agents Alliance March 2003 - March 2005
CIGNA Insurance, Star HRG March 2000 - 2003
Progressive Insurance 1995 - 2000
Skills
Disability Insurance, Medicare, Employee Benefits, Customer Service, Managed Care, Health Insurance, Marketing Communications, B2B, Insurance, Instructor-led Training, Management Consulting, Healthcare Consulting, Marketing, Sales, Healthcare, Strategic Planning, Management, Team Building, Life Insurance, Leadership, Account Management
Education
Arizona State University
UnitedHealth Group May 2015 - Present
Dependable Solutions Inc. August 2014 - April 2015
Self-employed March 2006 - May 2014
Blue Cross Blue Shield of Arizona June 1998 - December 2010
Entranco September 2001 - May 2002
Skills
Certified Scrum Master..., Agile Methodologies, Project Management, Systems Analysis, Operations Management, Food Service, Restaurants, Customer Service, Inventory Management, Food & Beverage, Restaurant Management, Logistics, Food Safety, Team Building, Budgets, Healthcare Information..., Information Technology, SharePoint, Governance
Education
Arizona State University 1998 — 2002
Bachelor of Science (B.S.), Environmental Science
Drury University 1995 — 1997
Associate of Science (A.S.), Environmental Studies
Advanced Individual Medicine 2014 - Present
Blue Cross Blue Shield of Arizona September 2012 - Present
Mayo Clinic November 2011 - September 2012
Broad Institute of MIT / Harvard September 2005 - January 2012
Boston Women Communicators 2005 - 2010
Owner Managed Business Institute 2006 - 2006
Massachusetts Financial Services September 1999 - April 2005
Skills
Outlook, Word, Strategic Planning, Excel, Team Building, Editing, Windows, Databases, PowerPoint, Microsoft Office, Budgeting, Problem Solving, Team Leadership, Planning, Event Planning, Customer Relations, Dreamweaver, Mentoring, Writing, Proposal Writing, Adobe Creative Suite, Wordpress, Microsoft Publisher, Social Media, Human Resources, Project Planning, Microsoft Word, Customer Service, Time Management, Research, Data Analysis, Microsoft Excel
Education
Northeastern University 2010 — 2010
Certificate, Project Management
Boston College 2000 — 2004
BA, Communications
Texas Woman's University February 2013 - Present
Heidi Collins LLC January 2001 - Present
Lehigh Carbon Community College December 2008 - January 2013
Air Products and Chemicals January 2001 - December 2004
Infoimage Inc. April 1994 - December 2000
Blue Cross Blue Shield of Arizona April 1988 - March 1994
USAA 1982 - 1987
Skills
E-Learning, Knowledge Management, Content Management, Distance Learning, Change Management, Web 2.0, SharePoint, Business Analysis, Business Intelligence, Information Management, Program Management, Technical Training, Integration, Web Development, Instructional Design, Project Management, Analysis, Training, Process Improvement, Strategy, Leadership, Software Development, Entrepreneurship, Enterprise Software, Management, Analytics, Agile Methodologies, Information Technology, Security, Consulting, Business Process..., Visio, Higher Education, Software Documentation, Social Media, System Administration, Requirements Analysis, Software Project..., Team Leadership, Management Consulting, IT Strategy
Education
University of North Texas 2014 — 2017
Doctor of Philosophy (Ph.D.), Learning Technologies
Arizona State University 1993 — 1996
Master of Science (MS), Decision Information Systems / Informatics
The University of Texas at San Antonio 1983 — 1987
Bachelor of Business Administration (BBA), Information Systems
PulteGroup August 2015 - Present
Blue Cross Blue Shield of Arizona July 2014 - Present
Choice Hotels International November 2013 - May 2014
Wells Fargo June 2013 - November 2013
Intel Corporation November 2011 - June 2013
Global Water Resources April 2011 - November 2011
Fusion Contact Centers October 2010 - April 2011
AIR Marketing March 2010 - September 2010
Fabiano Communications September 2008 - March 2010
Fabiano Communications August 2008 - December 2009
Skills
SSRS, SSIS, T-SQL, .NET, C#, VB.NET, Tableau, ASP.NET, JavaScript, HTML, CSS, Salesforce.com, Visual Studio, Microsoft SQL Server, SQL Server, SharePoint, SharePoint Designer, Labview, LabWindows/CVI, TestStand, Micro Focus COBOL, Exact Target, Java, Adobe Creative Suite, SSAS, Agile, Kanban
Education
Bloomfield College 2000 — 2001
Sun Certified Programmer for Java 2, Java Programming
Dover Business College 1995 — 1997
Computer Programming, Computer Programming
Matrix Absence Management April 2004 - Present
Blue Cross Blue Shield of Arizona 2002 - 2004
TriWest Healthcare Alliance 2000 - 2002
Peoria Unified School District 1999 - 2000
Liberty Mutual Insurance 1997 - 1999
Integrated Health Services 1995 - 1997
St. Joseph's Hospital and Medical Center 1993 - 1995
Banner Health 1992 - 1993
HealthSouth Rehab 1991 - 1992
Skills
Disease Management, Case Managment, Workers Compensation, Managed Care, Health Insurance, Claim, Nursing, Insurance, Healthcare, Claims Management, Disability Insurance, Utilization Management, Patient Outcomes, Registered Nurses, Policy, Utilization Review, Palliative Care, Traumatic Brain Injury, Patient Education, Supervisory Skills, CCM, Leadership, Telemetry, Disabilities, Outlook, Customer Service, Training, Healthcare Management, Medical Case Management, Certified Case Manager, Medical/Surgical, Microsoft Office, Microsoft Word, Medical Terminology, HIPAA, Medical Records, ICD-9, Home Care, Workers' Compensation..., Disability Management, FMLA, Benefits Administration, Claims Investigations, Medical Coding, Provider Relations, Claim Investigation, Medicaid Managed Care, CPT, Claims Handling, Subrogation
Education
Arizona State University
Special Education and Teaching
Glendale Community College
Pre-Nursing Studies
Mesa Community College
Registered Nursing/Registered Nurse, 4.0
Blue Cross Blue Shield of Arizona November 2014 - Present
Blue Cross Blue Shield of Arizona April 2010 - Present
Total Dental Administrators May 2007 - April 2010
Skills
Disability Insurance, Employee Benefits, Health Insurance, Managed Care, Insurance, Life and Health..., Property and Casualty..., Long Term Care Insurance, Term Life Insurance, Life Insurance, Medicare, Health Savings Accounts, Long-term Care, Underwriting
Education
Arizona State University 2006 — 2008
Bachelor of Arts, Polititical Science & Philosophy
University of Arizona 2003 — 2006
Political Science and Government
Blue Cross Blue Shield of Arizona July 2015 - Present
The Caliber Group December 2013 - July 2015
Ascend Learning June 2012 - February 2013
National Academy of Sports Medicine August 2006 - June 2012
Health Services Advisory Group October 2003 - August 2006
Electronic Data Systems October 2000 - October 2003
Health Services Advisory Group July 1996 - October 2000
Texas Medical Foundation April 1995 - July 1996
GSD&M May 1995 - July 1995
Skills
Marketing Strategy, Web Strategy, Corporate Communications, Branding Initiatives, B2B Marketing, Consumer Marketing, healthcare marketing, Situational Leadership, Web Analytics, Website Development, Copywriting, Education, Fitness, Allied Health, Information Technology, Quality Improvement, Spanish, Management, Leadership, Online Marketing, Advertising, Social Media, Digital Marketing, SEO, Email Marketing, Marketing, Analytics, Research, Strategy, Public Speaking, B2B, Integrated Marketing, Public Relations, Social Networking, Strategic Planning, Sales, Coaching, SEM, Team Leadership, Online Advertising
Education
Arizona State University, W. P. Carey School of Business
MBA, Management, Marketing
University of North Texas
BA, Advertising/Journalism
American Express February 2015 - Present
American Express October 2010 - February 2015
American Express February 2008 - November 2010
American Express December 2006 - November 2009
American Express December 2006 - 2007
Safeway January 2006 - December 2006
Blue Cross Blue Shield of Arizona March 2004 - January 2006
Skills
ITIL, SQL, Microsoft SQL Server, Unix, Oracle, IIS, DB2, VBScript, JavaScript, Visual Basic, ASP, ASP.NET, VB.NET, PHP, JSP, TOGAF, Ksh, Teradata, Vi, Sh, Java, Requirements Analysis, Software Documentation, Java Enterprise Edition, Solution Architecture, Software Development, Web Services, IT Service Management, SDLC, Integration
Education
Arizona State University 2003 — 2005
BS, Computer Information Systems
Freie Universität Berlin 1997 — 2000
Associate’s Degree
Blue Cross Blue Shield of Arizona May 2004 - Present
Family Nutrition Centers November 2003 - March 2005
Education
Arizona State University 2008 — 2009
MBA
Arizona State University 1989 — 1998
Bachelors, Accounting
Midwestern University December 2013 - Present
Maricopa County March 2010 - November 2013
Blue Cross Blue Shield of Arizona February 2009 - March 2010
Shamrock Foods July 2008 - January 2009
Kantar Operations May 2004 - July 2008
Research International 2004 - 2005
discovercard 2000 - 2004
Skills
Computer Hardware, Troubleshooting, Windows, Disaster Recovery, Access, Lotus Notes, Hardware, Outlook, Active Directory, Unix, Deployment, Citrix, Documentation, Web Applications, Security, Operating Systems, Software Installation, HP, Call Center, Service Desk, HTML, Problem Solving, Software Documentation, Call Centers, Technical Support, Windows 7, SharePoint, System Deployment, Business Analysis, Servers, Information Technology, System Administration
Education
Arizona State University West 2002 — 2003
BS, Management Information Systems, General
Aetna July 2011 - Present
Sogeti August 2008 - March 2011
Sogeti USA LLC, August 2008 - March 2011
BlueCross BlueShield AZ 2009 - 2010
Blue Cross Blue Shield of Arizona January 2008 - October 2009
us airways August 2008 - January 2009
Accenture August 2007 - April 2008
EDMC 2008 - 2008
Epitome Systems Inc January 2007 - August 2007
Petsmart May 2006 - December 2006
Skills
Requirements Analysis, Visio, SharePoint, SDLC, Business Analysis, Process Improvement, Business Requirements, Test Cases, Oracle, .NET, Test Planning, Software Project..., Databases, Microsoft SQL Server, Requirements Gathering, SQL, Unix, Systems Analysis, User Acceptance Testing, Regression Testing, Quality Assurance, Business Intelligence, Testing, Business Process, Software Development, Data Warehousing, Academic Research, Total Quality Management, TFS, Enterprise Architecture, PMP, Web Applications, Program Management, IT Strategy, SOA, Scrum, Software Quality..., Research, Access, Software Documentation, Agile Methodologies, Test Strategy, Data Modeling, ITIL, Quality Center, Solution Architecture, Database Design, ETL, Waterfall, Test Management
Education
Grand Canyon University 2012 — 2016
Doctoral Student, Business Administration and Management, General, 3.83
University of Phoenix 1996 — 1998
Masters, MBA
California State University-Sacramento 1990 — 1995
Bachelor of Science (B.S.), Business/Management Information Science
Vantiv January 2015 - June 2015
Blue Cross Blue Shield of Arizona February 2010 - December 2014
Blue Cross Blue Shield of Arizona March 2009 - February 2010
Streamline Health 2000 - 2008
Ramco Systems 1996 - 1998
Skills
Integration, .NET, Oracle, Java, Web Applications, Mobile Applications, Project Management, Analysis, ERP, Project Planning, Software Project..., SDLC, Agile Methodologies, Business Analysis, Requirements Analysis
Education
Anna University 1992 — 1996
BTech, Chemical Engineering
Vana Vani
Carefree Business Solutions, LLC January 2004 - Present
Gorman Health Group May 2011 - April 2015
BrainSavers, LLC December 2008 - February 2011
SSB Solutions, LLC 2008 - 2010
Gorman Health Group 2004 - 2010
HealthAmerica 2000 - 2004
Columbia/HCA September 1997 - February 2000
Blue Cross Blue Shield of Arizona May 1994 - October 1997
Scottsdale Healthcare 1981 - 1986
Skills
Strategic Planning, Medicaid, Health Policy, Managed Care, Health Insurance, Hospitals, Healthcare, Leadership, Strategy, Organizational..., Healthcare Consulting, Network Development, Healthcare Industry, Strategic Partnerships, Medicare, Consulting, Business Development, HIPAA, Management, Healthcare Information..., Revenue Cycle, Healthcare Management
Education
Arizona State University
Comparative Politics
Blue Cross Blue Shield of Arizona February 2013 - Present
Coventry Health Care 2012 - February 2013
Coventry Health Care 2007 - 2011
First Health 1999 - 2005
First Health Group Corp 1999 - 2001
Skills
Infrastructure, Data Center, Disaster Recovery, Integration, SDLC, System Administration, Vendor Management, High Availability, Process Improvement, IT Strategy, Database Administration, Storage Architecture, Systems Management, Visio, IT Management, Enterprise Architecture, VMware, HIPAA, Business Analysis, Healthcare, Software Project..., Business Intelligence, Management, Systems Engineering, Databases, Executive Management, Servers, Virtualization, Program Management, SharePoint, Team Building
Education
Westminster College 1998 — 2001
MBA
Brigham Young University 1993 — 1996
B.S., Management
Blue Cross Blue Shield of Arizona April 2012 - Present
CVS Caremark October 2008 - April 2012
Centex Homes January 2006 - September 2008
L-3 Communications January 2000 - February 2001
Raytheon December 1997 - January 2000
Hughes March 1995 - December 1997
Skills
Market Research, Marketing Strategy, Segmentation, Forecasting, Competitive Intelligence, Competitive Analysis, Customer Satisfaction, Strategic Planning, Analysis, Process Improvement, Cross-functional Team..., Customer Relations, Customer Service, Retail, Management, Marketing Research, Strategy, Budgets, Product Development, Marketing, CRM, Market Analysis, Project Management
Education
Arizona State University 2003 — 2005
MBA, School of Global Management and Leadership
Miami University
BA, Psychology
Nationwide Insurance June 2008 - Present
Blue Cross Blue Shield of Arizona December 2005 - June 2008
US Airways March 2005 - December 2005
Latitude Consulting Group January 2005 - March 2005
Novations Learning Technologies (formerly Strategic Interactive) 1998 - 2004
Lansing Community College June 1997 - November 1998
Lansing Community College October 1996 - November 1996
Skills
User Interface Design, CSS, SEO, Interaction Design, HTML, Photoshop, Web Design, JavaScript, User-centered Design, Web Development, User Interface, SharePoint, Usability Testing, Management, Project Management, Team Leadership, Information Architecture, jQuery, Team Building, HTML 5, Responsive Web Design, XML
Education
Lansing Community College 1993 — 1998
Associate of Applied Arts, Computer Graphics Animation
O'Reilly School of Technology
Blue Cross Blue Shield of Arizona March 2014 - Present
Cox Communications January 2013 - February 2014
Helios Education Foundation January 2009 - January 2013
The PR Mavens November 2007 - December 2010
Maricopa Integrated Health System March 2008 - November 2008
Cramer Krasselt August 2006 - February 2008
Skills
Public Relations, Marketing, Fundraising, Marketing Communications, Event Management, Marketing Strategy, Advertising, Social Media, Strategic Planning, Community Development, Media Relations, Event Planning, Sponsorship, Public Speaking, Leadership, Non-profits, Community Outreach, Hispanic Marketing, Online Marketing, Integrated Marketing, Online Advertising, Leadership Development, Sponsorship Procurement, Mentoring, Spanish, Press Releases, Budgets, Time Management, Newsletters, Corporate Communications, Crisis Communications, Digital Marketing, Brand Development
Education
Grand Canyon University 2005 — 2008
Masters, Business Administration, Marketing emphasis
Arizona State University 2000 — 2004
Bachelors of Arts, Communications Minor: Spanish
Dignity Health February 2014 - Present
Circle K Stores, Inc July 2013 - February 2014
Industrial Commissiion of Arizona May 2013 - July 2013
Maricopa County Department of Public Health August 2012 - April 2013
Children's Action Alliance/Valley of the Sun Jewish Community Center August 2010 - May 2012
Circle K April 2007 - April 2009
Blue Cross Blue Shield of Arizona August 1996 - May 2007
Skills
Active Directory, Technical Writing, IT Operations, IT Management, Project Management, System Administration, Policy Analysis, Grant Writing, Quantitative Research, Qualitative Research, Data Analysis, Program Development, Program Evaluation, Community Building, Client Assessment, Vendor Management, Training, SharePoint, Program Management, Business Analysis, Leadership, Integration, Management, Process Improvement, SDLC, Visio
Education
Arizona State University 2009 — 2012
Master of Social Work (MSW)
Arizona State University 2009 — 2012
Master of Public Administration (MPA)
Arizona State University 1997 — 2002
BA, English Literature
Activate Health--Strategic Healthcare Marketing and Public Relations Agency January 2012 - Present
Blue Cross Blue Shield of Arizona January 2009 - December 2010
CIGNA January 2007 - January 2009
Kronos Optimal Health November 2005 - March 2008
Skills
Marketing Communications, Marketing Strategy, B2B, Healthcare, Strategic Planning, Copywriting, Creative Development, Brand Development, Management, Marketing, Direct Marketing, Creative Direction, Public Relations, Corporate Communications, Leadership, Integrated Marketing, Account Management, Advertising
Education
Arizona State University 1994 — 1998
Bachelor of Arts (B.A.), Public Relations, Advertising, and Applied Communication
Cognizant Technology Solutions January 2014 - Present
Blue Cross Blue Shield of Arizona April 2013 - January 2014
Royal Caribbean Cruises, Ltd. July 2012 - December 2012
Destination Rewards January 2012 - June 2012
TracFone Wireless June 2011 - February 2012
Experts vision June 2005 - May 2011
Skills
SQL, Agile Methodologies, Software Design, Scrum, Software Project..., C#, Oracle, SDLC, Requirements Analysis, Software Quality..., SharePoint, Visio, Business Intelligence, Integration, PL/SQL, Business Analysis, UML, Servlets
Education
Andhra University 2001 — 2003
Master's degree, Computer and Information Sciences
Blue Cross Blue Shield of Arizona September 2007 - Present
Blue Cross Blue Shield of Arizona March 2004 - September 2007
Skills
SQL, Business Intelligence, Microsoft SQL Server, Business Analysis, Visio, T-SQL, Databases, Microsoft Excel, Business Objects, SSRS
Education
Arizona State University 1999 — 2003
Bachelor of Science (B.S.), Computer Science
Blue Cross Blue Shield of Arizona November 2000 - Present
University of Arizona August 1997 - December 2000
University of Arizona January 1994 - August 1998
Skills
Strategic Planning, Team Leadership, Market Research, Competitive Analysis, Competitive Intelligence, Health Insurance, Thought Leadership, Healthcare, Cross-functional Team..., Change Management, Organizational..., Strategy, Business Analysis, Marketing Communications, Leadership, Leadership Development, Process Improvement, Analysis, Vendor Management
Education
Boston University 1989 — 1999
Ph.D., English
Boston University 1987 — 1988
Master's degree, English
University of Arizona 1980 — 1985
B.A., English, Religious Studies
Valley Leadership Institute
Thatcher Technology Group April 2015 - Present
Rio Salado College 2002 - Present
byMelinda Images & Design October 2008 - December 2014
Blue Cross Blue Shield of Arizona 2002 - 2007
University of Phoenix 2000 - 2002
Cigna 2001 - 2001
SOL Communications 2000 - 2001
Tmp.Worldwide 2000 - 2001
Lifemark Corporation 1997 - 2000
UnitedHealthcare 1996 - 1997
Skills
Business Systems..., Systems Analysis, Project Management, Business Workflows, Workflow Diagrams, Employee Training, Help Desk Implementation, Adobe Creative Suite, Image Manipulation, Photography, InDesign, Layout, Photoshop, Typography, Microsoft Project, Software Project..., Project Coordination, Requirements Analysis, Healthcare Information..., Information Technology, Graphic Design, Portrait Photography, Business Process..., Instructional Design, Faculty Management, Microsoft Office, Higher Education, Archery, Management, Public Speaking, Leadership, Training, Process Improvement
Education
Art Institute of Phoenix 2006 — 2008
Associate's Degree, Graphic Design
University of Phoenix 1998 — 2000
Masters, CIS
The University of Southern Mississippi 1990 — 1991
Bachelor's, History with a minor in English
Mississippi State University 1987 — 1990
None, History
Aetna August 2014 - Present
American Traffic Solutions June 2012 - June 2014
UnitedHealthcare Community Plan May 2010 - May 2012
Health Net May 2004 - May 2010
CIGNA Healthcare February 1997 - April 2004
Blue Cross Blue Shield of Arizona August 1995 - February 1997
Aetna Health Plans 1992 - 1995
Skills
Strategy, Marketing Strategy, Marketing, Leadership, Strategic Planning, Account Management, Cross-functional Team..., Business Development, Managed Care, Healthcare, Health Insurance, Product Marketing, Competitive Analysis, Process Improvement, Product Development, Market Research, Project Management, Budgets, Analysis, Team Building, Sales, Sales Operations, Market Planning, Program Management, Sales Management, Market Analysis, Executive Management, Contract Negotiation, Direct Sales, Insurance, CRM, New Business Development, Product Management, Salesforce.com, Vendor Management, Management, Start-ups, Marketing Communications, Integrated Marketing, Segmentation, Team Leadership, C Level Management
Education
Arizona State University 1985 — 1990
Bachelor of Applied Science, Marketing
W. L. Gore & Associates May 2014 - Present
CRS Temporary Housing January 2004 - May 2014
CRS Temporary Housing December 2009 - September 2013
CRS Temporary Housing December 2001 - September 2003
Blue Cross Blue Shield of Arizona June 2001 - December 2001
Skills
Training, Salesforce.com, Public Speaking, Customer Service, Negotiation, Software Documentation, CRM, Marketing, New Business Development, Contract Negotiation, Team Building, Workshop Facilitation, Leadership, Sales, Public Relations, Outlook, Customer Satisfaction, Social Networking, Event Planning, Microsoft Word, Event Management
Education
Arizona State University West 1998 — 2001
BS, Special Education
Blue Cross Blue Shield of Arizona January 2012 - Present
R&R Partners March 2001 - October 2011
Skills
Integrated Marketing, Marketing Communications, Advertising, Account Management, Brand Development, Competitive Analysis, Direct Marketing, Event Planning, Segmentation, Email Marketing, Online Advertising, SEM, CRM, Lead Generation
Education
Arizona State University - W. P. Carey School of Business 1989 — 1994
Bachleor of Science, Marketing
Blue Cross Blue Shield of Arizona 2004 - Present
Skills
Marketing, Advertising, Public Relations, Marketing Strategy, Social Media Marketing, Strategic Planning, Online Advertising, Social Media, New Business Development, Public Speaking, Marketing Communications
Education
Arizona State University
Bachelor of Science (BS), Marketing
Blue Cross Blue Shield of Arizona May 2011 - Present
Scottsdale Insurance Company August 2007 - May 2011
McKesson Health Solutions March 1998 - August 2007
Patni Computer Systems 1994 - 1997
Skills
Enterprise Architecture, SDLC, Enterprise Software, Software Development, SOA, Process Improvement, Strategy, Oracle, Management, .NET, Leadership, Information Technology, Mobile Devices, IT Strategy, Business Intelligence, Software Project..., Requirements Analysis, Vendor Management, Program Management, IT Management, Business Analysis
Education
Arizona State University 2000 — 2002
MBA, Management
MITS Gwalior 1989 — 1992
Master Of Computer Applications, Computer Science
Blue Cross Blue Shield of Arizona September 2014 - Present
Wells Fargo October 2013 - Present
Early Warning® September 2012 - October 2013
Charles Schwab January 2011 - August 2013
Wells Fargo 2007 - 2010
Charles Schwab June 2008 - December 2008
Arizona Health Care Cost Containment System (AHCCCS) January 2008 - May 2008
Charles Schwab December 2006 - December 2007
Wells Fargo April 2004 - December 2006
JDA Software July 2003 - March 2004
Skills
Architecture, Agile Methodologies, Microsoft SQL Server, Web Services, .NET, Business Intelligence, Agile Project Management
Education
Arizona State University 2001 — 2003
MS
Anna University 1995 — 2000
Bachelor of Architecture, Architecture
Honeywell Aerospace April 2012 - Present
Honeywell Aerospace April 2006 - March 2012
Poore Brothers April 2005 - March 2006
TFS April 1998 - March 2005
Woodward Clyde July 1995 - March 1998
Blue Cross Blue Shield of Arizona January 1993 - June 1995
Coopers & Lybrand September 1991 - December 1992
Skills
SAP, FI/CO, ERP, Accounting, Financial Reporting, Project Implementation, Certified Public...
Education
Arizona State University 1999 — 2001
MBA
Arizona State University 1986 — 1991
Bachelors, Accounting
Walton International January 2014 - Present
ChildHelp, Inc. July 2009 - August 2013
Blue Cross Blue Shield of Arizona August 2008 - April 2009
EADS North America June 2005 - October 2007
National Security Personnel System June 2004 - June 2005
Skills
Event Management, Event Planning, Fundraising, Marketing, Social Media, Program Management, Community Outreach, Public Relations, Sales, Nonprofits, Corporate Events, Editing, Management, Leadership, Business Development, Volunteer Management, HTML, Sports Marketing, Salesforce.com
Education
Patrick Henry College 2002 — 2003
none, Government Relations
Patrick Henry College
Government Relations
Sability May 2015 - Present
Valley of the Sun YMCA October 2013 - May 2015
Valley of the Sun YMCA January 2008 - March 2009
Valley of the Sun YMCA January 2004 - January 2008
Blue Cross Blue Shield of Arizona 1998 - 2000
Office of the Auditor General of Arizona 1996 - 1998
Skills
Leadership, Employee Benefits, Human Resources, Management, Payroll, Training, Team Building, HRIS, Organizational..., Nonprofits, Community Outreach
Education
Arizona State University 1993 — 1996
B.S., Accounting
Northern Arizona University 1989 — 1992
Governet July 2014 - Present
Blue Cross Blue Shield of Arizona August 2013 - July 2014
Global Water Resources August 2012 - August 2013
Apriva September 2011 - July 2012
Education 2020 May 2011 - August 2011
Desert Schools Federal Credit Union April 2007 - May 2011
Televerde April 2004 - April 2007
Catholic Charities of Arizona September 1999 - April 2004
Lutheran Social Ministries of Arizona September 1998 - September 1999
Skills
Microsoft SQL Server, Requirements Analysis, Databases, Database Administration
Education
Art Institute of Phoenix 1998 — 1999
Graphic Design and Multimedia
Thomas Aquinas College 1992 — 1996
BA, Classic Liberal Arts
Glendale Community College 1990 — 1992
Mechanical Engineering
Blue Cross Blue Shield of Arizona 1998 - Present
Skills
Vendor Management, Process Improvement, Visio, Change Management, Business Analysis, SDLC, Health Insurance, Leadership, Risk Management, IT Strategy, Business Intelligence, Business Process, Business Process..., Insurance, Integration, Software Documentation, Requirements Gathering, Requirements Analysis, PMP, PMO
Education
Arizona State University
Blue Cross Blue Shield of Arizona September 2005 - Present
America West Airlines January 2004 - August 2005
America West Airlines June 2003 - January 2004
Straight Jacket Creative, et al January 1996 - June 2003
Chase January 1994 - January 2002
Skills
Marketing Communications, Corporate Communications, Internal Communications, Crisis Communications, Integrated Marketing, Health Insurance, Social Media, Strategic Communications, Direct Marketing, Social Media Marketing, Marketing, Email Marketing, Marketing Strategy, Public Relations, Advertising, Copywriting, Newsletters, Media Relations, Press Releases, Strategic Planning, Customer Experience..., Customer Experience..., Brand Development
Education
Arizona State University - Walter Cronkite School of Journalism and Mass Communication 2001 — 2002
Masters program coursework, Journalism & Mass Communications
Arizona State University 1988 — 1992
Bachelor of Science (B.S.), Marketing
Blue Cross Blue Shield of Arizona November 2003 - Present
HMA Public Relations January 2002 - November 2003
Skills
Copywriting, Integrated Marketing, Internal Communications, Public Relations, Crisis Communications, Corporate Communications, Marketing, Press Releases, Marketing Strategy, Strategic Communications, Advertising, Social Media, Thought Leadership, Medicare, Strategic Planning, Social Media Marketing, Newsletters, Marketing Communications, Leadership, Health Insurance, Media Relations, Managed Care, Public Affairs, Management, Message Development, Insurance, Direct Marketing
Education
Arizona State University 1999 — 2001
Bachelor of Journalism, Public Relations
Santa Rosa Junior College 1997 — 1999
Associate's Degree
Arizona Foundation for Medical Care 1996 - 2013
Blue Cross Blue Shield of Arizona 1991 - 1996
Skills
Customer Relations, Sales Management, Account Management, New Business Development, Strategic Planning, Customer Service, Operations Management, Entrepreneurship, Insurance, Healthcare, Team Building, Marketing
Education
Arizona State University - W. P. Carey School of Business
MBA, Marketing
Blue Cross Blue Shield of Arizona November 2012 - Present
Blue Cross Blue Shield of Arizona January 2012 - October 2012
Blue Cross Blue Shield of Arizona June 2011 - December 2011
Actuarial Management Corporation June 2008 - May 2011
Oxford Life Insurance Company September 2006 - April 2008
Skills
Forecasting, Actuarial Science, Health Insurance, Insurance, SAS, Data Analysis, Pricing, Affordable Care Act, Team Management, Medicare, Individual Health..., Life Insurance, Microsoft Excel
Education
Arizona State University 2004 — 2008
Bachelor of Science, Mathematics, Economics
Blue Cross Blue Shield of Arizona September 2007 - Present
USAA September 2002 - June 2007
American Express August 1995 - September 2002
US Airways Center 1996 - 1998
Skills
Employee Benefits, Health Insurance, Insurance, Underwriting, HIPAA, Process Improvement, PeopleSoft, Life Insurance
Education
Ashford University 2009 — 2011
B.A., Healthcare Administration
Moon Valley High School 1980 — 1984
Blue Cross Blue Shield of Arizona April 2013 - Present
Blue Cross Blue Shield of Arizona October 2008 - April 2013
Berwick Insurance Group February 2006 - October 2008
NORTH RESTAURANT November 2005 - April 2006
Fox Restaurant Concepts November 2003 - September 2004
Skills
Management, Leadership, Strategic Planning, Employee Benefits, Training, Health Insurance, Sales, Account Management, Advertising
Education
Arizona State University - W. P. Carey School of Business 2009 — 2011
Master of Business Administration (MBA), Marketing, International Business
University of Arizona, Eller College of Management
Bachelor of Science, Business Administration; Finance
Blue Cross Blue Shield of Arizona November 2014 - Present
Blue Cross Blue Shield of Arizona June 2012 - November 2014
Blue Cross Blue Shield of Arizona March 2008 - May 2012
Blue Cross Blue Shield of Arizona June 2006 - February 2008
Mercer June 2004 - May 2006
Skills
Data Analysis, SAS, Process Improvement, Healthcare Information..., Access, Analysis, Healthcare, Informatics, Microsoft Office
Education
Arizona State University, W. P. Carey School of Business 2009 — 2011
Master of Business Administration (M.B.A.)
Penn State University 1998 — 2003
BS, Health Policy & Administration / Information Science
Volvo Car Corporation May 2012 - Present
Blue Cross Blue Shield of Arizona May 2011 - November 2011
CVS Caremark Corporation April 2010 - May 2011
CVS Caremark Corporation May 2007 - March 2010
Walker & Armstrong, LLP January 2006 - May 2007
Bank of the Southwest January 2005 - January 2006
Skills
Internal Controls, Auditing, Sarbanes-Oxley Act, Financial Reporting, Sarbanes-Oxley, External Audit, Accounts Payable, General Ledger, Journal Entries, Tax, Accounting, Fixed Assets, Account Reconciliation, Financial Statements, GAAP, Internal Audit
Education
Arizona State University 2003 — 2005
BS, Accounting
IASCO Flight Training July 2013 - Present
Phoenix Area Skydiving January 2012 - January 2013
Blue Cross Blue Shield of Arizona October 2008 - October 2011
Skills
Medicare, Process Improvement, Accounting, Insurance, Health Insurance, Outlook, Microsoft Excel, Financial Analysis, Analysis, Customer Service, General Ledger, Flight Safety, Flight Training, Aircraft, Private Pilot, Airports
Education
Arizona State University 2004 — 2007
Bachelor of Science (BS), Air Transportation Management
BCBSAZ TravelingRetired and enjoying time with family2014 - Present
BlueCross BlueShield of Arizona 2003 - Present
Blue Cross Blue Shield of Arizona 1993 - Present
Education
California State University-Hayward - School of Business and Economics
University of Phoenix
MBA, Computer/Information Technology Administration and Management
Blue Cross Blue Shield of Arizona 1999 - Present
Education
Arizona State University 1992 — 1995
BS Finance; MPA, Business Finance; Program Review and Policy Analysis.
Banner Health December 2006 - January 2010
Catholic Healthcare West March 2005 - December 2006
Sun Health October 1996 - March 2005
Blue Cross Blue Shield of Arizona April 1987 - October 1996
Auditor General's Office January 1986 - March 1987
Education
Arizona State University
B.S, Accounting
Mountain Valley Counseling October 2002 - Present
Blue Cross Blue Shield of Arizona March 2003 - December 2010
Education
Arizona State University 1993 — 1998
MC, Counseling
Lewis University 1967 — 1971
BA, Psychology
St Rita High School 1963 — 1967
Blue Cross Blue Shield of Arizona 2003 - Present
Ajilon Consulting 2000 - 2003
Compuware 1993 - 2000
Education
Arizona State University 1996 — 2001
Master, Counseling
UnitedHealth care June 2013 - Present
Blue Cross Blue Shield of Arizona February 2006 - May 2013
Coventry Health Care October 2003 - February 2006
Pro Mechanical Services October 2000 - October 2002
Freeport Logistics November 1998 - October 2000
Skills
Business Analysis, Insurance
Education
Arizona State University 2004 — 2010
BA Communications, Research Methodology and Quantitative Methods, 3.0
Paradise Valley Community College 2000 — 2004
Associate of Arts and Sciences (AAS), Information Technology
Blue Cross Blue Shield of Arizona April 2015 - Present
FIS October 2010 - April 2015
American Express February 2010 - September 2010
Wells Fargo June 2009 - December 2009
Skills
Citrix, Cloud Computing, Linux, Servers, Unix, VMware, Virtualization, Windows Server, Solaris, Citrix Metaframe, Disaster Recovery, HP, Infrastructure, Operating Systems, Technical Support, Information Technology, Data Center
Education
University of Phoenix 2001 — 2002
Master of Science, Computer Information Systems
Arizona State University 1985 — 1988
Bachelor of Science, Physics
Blue Cross Blue Shield of Arizona May 2013 - Present
APL Logistics July 2012 - May 2013
McKesson Specialty Health May 2006 - April 2012
Caremark (Previously AdvancePCS/PCS Health Systems) May 1997 - April 2006
Skills
Proposal Writing, Project Management, Editing, Press Releases, Newsletters, Marketing Communications, Internal & External..., Proposal Management, Web Content, Copywriting, Copy Editing, Internal Communications, RFP, Strategic Communications, Technical Writing, Content Management
Education
Arizona State University
B.A., Journalism
Scottsdale Insurance Company July 2006 - Present
AIG September 2003 - April 2006
North Pointe Academy July 2002 - June 2003
Northwest Charter Aacademy August 2001 - May 2002
Titan Auto Insurance July 2000 - August 2001
The Hartford June 1997 - July 2001
Claims Administrative Corporation May 1995 - June 1997
Blue Cross Blue Shield of Arizona November 1992 - April 1995
AMS Administrators July 1989 - May 1992
The Travelers February 1988 - May 1989
Skills
Liability, Casualty, Insurance, Claims, Negotiation
Education
University of Phoenix 1988 — 1992
Bachelor's of Business Administration, Business, Accounting
Cardinal Stritch University 1986 — 1987
Business Administration, Accounting & Human Resources
Alverno College 1982 — 1986
Nursine & Business Management
Anthem, Inc. April 2014 - Present
UnitedHealth Group April 2012 - April 2014
John C. Lincoln Health Network April 2011 - April 2012
Mercer May 2008 - January 2011
Health Net April 2007 - May 2008
Blue Cross Blue Shield of Arizona October 2005 - April 2007
Blue Cross Blue Shield of Arizona June 1998 - October 2005
Skills
Analysis, Business Intelligence
Education
Arizona State University 1992 — 1998
B.A., Mathematics
Blue Cross Blue Shield of Arizona September 2011 - Present
CDI IT Solutions May 2010 - October 2011
Arizona State University August 2008 - May 2010
Scottsdale Community College September 2006 - May 2008
Skills
Microsoft Office, PowerPoint, Editing, Microsoft Excel, Microsoft Word, Visio, Proposal Writing, Process Improvement, Research, RFP
Education
Arizona State University
Bachelor of Science (in progress), Mathematics and Electrical Engineering
Scottsdale Community College
Associate of Arts, Associate of Applied Science
Blue Cross Blue Shield of Arizona January 2015 - Present
Blue Cross Blue Shield of Arizona June 2006 - December 2014
Unisys April 2003 - June 2006
Mercy Care Plan March 1999 - April 2003
Skills
T-SQL, Data Warehousing, SSRS, Business Intelligence, Business Objects, SQL, Business Analysis, Requirements Gathering, Crystal Reports, Requirements Analysis
Education
Arizona State University
BS, Finance
Blue Cross Blue Shield of Arizona 2005 - Present
Blue Cross Blue Shield of Arizona 1996 - 2005
Education
Arizona State University
Bachelor of Arts (BA), Mathematics
The Mahoney Group January 2012 - Present
Neace Lukens June 2011 - December 2011
CSA General Insurance May 2007 - June 2011
Blue Cross Blue Shield of Arizona 2005 - 2007
Skills
Life Insurance, Underwriting, Health Insurance, Brokers, Employee Benefits, Account Management
Education
Arizona State University West 2004 — 2008
Bachelor of Science (BS), Global Business
Blue Cross Blue Shield of Arizona August 1999 - March 2012
IDEA Courier March 1988 - August 1998
Education
Arizona State University 1969 — 1972
Bachelor of Science (BS), Electrical, Electronic and Communications Engineering Technology/Technician
Blue Cross Blue Shield of Arizona July 2008 - Present
Skills
Health Insurance, Medicare, Employee Benefits, Claim, Analysis, Workers Compensation
Education
Arizona State University 2008 — 2010
Bachelor's degree, Criminal Justice and Criminology, 4.0
Blue Cross Blue Shield of Arizona July 2005 - Present
Skills
Health Insurance, Disability Insurance, Employee Benefits, Insurance, Medicare, Healthcare
Education
Arizona State University
Blue Cross Blue Shield of Arizona May 2012 - Present
Kindred Hospital August 2010 - April 2012
Coventry Health Care, an Aetna Company September 2006 - July 2010
Education
Bridgeport Hospital School of Nursing
Self-employed September 2007 - Present
Buck Consultants May 2010 - November 2013
Blue Cross Blue Shield of Arizona December 1989 - September 2007
Skills
Employee Benefits, Recruiting, Performance Management, Employee Relations, Human Resources, Insurance, Change Management, Talent Acquisition, Employee Engagement, Customer Service, Training, Coaching, Benefits Administration, HRIS, Negotiation
Education
Arizona State University
Bachelor of Science (B.S.), Finance
Blue Cross Blue Shield of Arizona June 2015 - Present
Walgreens June 2008 - Present
Education
Arizona State University 2010 — 2016
Bachelor's Degree, Construction Management, 3.13
Paradise Valley Community College 2009 — 2010
Associate's degree, General Studies
Blue Cross Blue Shield of Arizona July 2013 - Present
Blue Cross Blue Shield of Arizona May 2011 - July 2013
Arizona Department of Insurance July 1996 - May 2011
Education
Arizona State University
Doctor of Law (JD)
Arizona State University
Bachelor of Arts (B.A.), Psychology