Blue Cross Blue Shield of Michigan
Industry: Nonprofit organization
DescriptionBlue Cross Blue Shield of Michigan is an independent licensee of Blue Cross Blue Shield Association. Currently it is headquartered in 600 E. Lafayette Blvd. in downtown Detroit. Headquarters: Detroit, Michigan, United States Founded: 1929 Type of business: Independent Subsidiaries: Accident Fund, LifeSecure Insurance Company,
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Blue Cross Blue Shield of Michigan Employees
Blue Cross Blue Shield of Michigan May 2015 - Present
Blue Cross Blue Shield of Michigan January 2006 - May 2015
Blue Cross Blue Shield of Michigan February 2001 - January 2006
National TechTeam November 1998 - February 2001
Education
Central Michigan University 2007 — 2012
Bachelor of Science (B.S.), Information Technology, 3.92
Blue Cross Blue Shield of Michigan December 2012 - Present
Blue Cross Blue Shield of Michigan September 2007 - December 2012
Skills
Medicare, Healthcare, Disease Management, Utilization Management
Education
Central Michigan University 2007 — 2010
Master of Science, Administration - Leadership
Madonna University 2001 — 2004
Bachelor of Science, Nursing
Nissan Motor Corporation September 2014 - Present
DHL Express November 2012 - November 2014
Blue Cross Blue Shield of Michigan January 2006 - November 2012
Skills
Leadership, Process Improvement, Program Management, Training, Team Building, Performance Management, Strategic Planning, Management, Business Process..., Coaching, Healthcare, Customer Service, Project Management, Cross-functional Team..., Team Leadership, Onboarding, Employee Relations, Human Resources
Education
Central Michigan University 2007 — 2010
Master of Science (MS), Public Administration
Eastern Michigan University 1999 — 2003
Bachelor of Science (BS)
Blue Cross Blue Shield of Michigan March 2014 - Present
Blue Cross Blue Shield of Michigan October 2007 - Present
Blue Cross Blue Shield of Michigan March 2005 - October 2007
Blue Cross Blue Shield of Michigan January 2003 - March 2005
Skills
MS Access, MS Excel, MS Project, Spanish, Croatian, Healthcare, Employee Benefits, Word, PowerPoint, Outlook, Microsoft Office, Visio, Health Insurance, Health, Research, Administration, Database Administration, Insurance, Documentation, Data Analysis, Project Coordination, Medicare, SharePoint, Access, Software Documentation, Business Process..., Budgets, Strategy, Performance Management, Management, Program Management, Process Improvement, Managed Care, HIPAA, Provider Relations, Medicare Part D, Medicaid, Analytics, Disease Management, Healthcare Industry, Claim, Health Policy, Long-term Care, Utilization Management, Pharmacy Benefit..., Call Centers, Healthcare Information..., Disability Insurance, Microsoft Excel, Underwriting
Education
Central Michigan University 1993 — 1997
Bachelor of Arts
Blue Cross Blue Shield of Michigan March 2014 - Present
Lasertec, Inc. October 1995 - October 2012
Automated Computer Products (Total Business Systems) December 1991 - October 1995
Edelman Public Relations September 1989 - December 1991
Skills
Print Management, Direct Marketing, Direct Mail, Variable Data Printing, Process Improvement, Project Management, Project Coordination, Project Planning, Print On Demand, Offset Printing, Trade Shows, Managed Print Services, Digital Printing, Marketing Strategy, Pre-press, Selling, Advertising, Marketing Communications, B2B, Wide Format Printing, Color Management
Education
Oakland University
Bachelor of Arts (B.A.), Communications/Business
Central Michigan University
Huff MJ LLC January 2013 - Present
Huff LLC February 2008 - Present
Blue Cross Blue Shield of Michigan 1991 - 2008
Skills
Small Business Owner, Marketing, Customer Relations
Education
Central Michigan University
BS, Public Administration
Central Michigan University
MSA, HR Mgt
Ally Financial Inc. 2014 - Present
Blue Cross Blue Shield of Michigan 2013 - 2014
Oakland County, MI Government - Health and Human Services 2008 - 2013
Oakland County, MI Government - Information Technology 2007 - 2008
Oakland County, MI Government - Health and Human Services 2004 - 2007
Oakland County, MI Government - Health and Human Services 2001 - 2004
Skills
Project Management, Strategic Planning, Business Process..., Organizational..., Economic Development, Community Outreach, Nonprofits, Policy, Public Speaking, Program Development, Event Planning, Public Relations, Program Management, Public Health, Customer Service
Education
Central Michigan University 2001 — 2003
Masters of Science
Central Michigan University 1997 — 2001
Bachelor of Science
BCBSM January 2013 - Present
BCBSM 2002 - 2014
BCBSM September 2011 - January 2013
Blue Cross Blue Shield of Michigan 2005 - 2007
Skills
Health Insurance, Employee Benefits, Medicare, Insurance, HIPAA, Claim, Benefits Administration, Healthcare, Vendor Management, Access, Program Management, Business Analysis, Call Centers, Medicare Part D, Software Documentation, Leadership, Business Process..., Customer Service
Education
Central Michigan University
Bachelor of Science (BS), Organizational Administration
Davenport University
Associate Degree, Computer Networking
Blue Cross Blue Shield of Michigan March 2014 - Present
Blue Cross Blue Shield of Michigan September 2012 - March 2014
Blue Cross Blue Shield of Michigan October 2007 - September 2012
Concordia University Ann Arbor December 2005 - May 2011
Skills
Training, Analysis, Leadership, Employee Benefits, Employee Training, Health Insurance, Insurance, System Administration, Process Improvement, Data Analysis, Team Leadership, Customer Service, Team Building, Microsoft Office, Troubleshooting, Healthcare, Access, Call Centers, Claim, Vendor Management, Insurance Background, Medicare, Insurance Regulatory, Insurance Software, Claims Resolution, Claim Investigation, Claims Handling, Customer-focused, Customer Satisfaction, Training Delivery, Fundraising, Event Planning, Diversity & Inclusion, Master Mason, Charity Work, Program Management, Disaster Recovery, Leadership Development, Medical Terminology, Medical Education, Medical Coding, Policy Analysis, ICD-9, Mainframe, Systems Analysis, HIPAA, Projects, Presentations, Business Analysis, Business Process...
Education
Central Michigan University 2014 — 2015
Masters Certificate, Health/Health Care Administration/Management, 4.0
Central Michigan University 2008 — 2011
Master of Science (M.S.), Business Administration and Management, General, 3.89
Concordia University-Ann Arbor 1997 — 2002
Bachelor's degree, Social Studies Teacher Education
Lutheran High School Northwest 1993 — 1997
High School Diploma, College/University Preparatory
Blue Cross Blue Shield of Michigan May 2013 - Present
Summit Health, Inc. 2011 - 2013
Summit Health, Inc. 2009 - 2011
Summit Health, Inc. 2008 - 2009
Beaumont Health System May 2007 - August 2007
Skills
Public Health, Health Promotion, Employee Wellness..., Customer Service, Manage Client..., Health Education, Program Management, Wellness, Disease Management, Managed Care, Healthcare, HIPAA, Leadership, Management, Public Speaking, Strategic Planning, Team Building, Training
Education
Central Michigan University 2004 — 2008
Bachelor of Science (BS), Public Health Education and Health Promotion
Dow Corning January 2015 - Present
Dow Corning May 2014 - August 2014
Blue Cross Blue Shield of Michigan May 2013 - August 2013
Quicken Loans June 2012 - August 2012
Big City Dance Center July 2009 - December 2011
Red Lobster June 2011 - August 2011
Skills
Customer Service, PowerPoint, Time Management, Email, English, Microsoft Office, Outlook, Highly Ambitious, Motivation, Study Skills, Microsoft Excel, Microsoft Word, Salesforce.com, Market Research, Marketing, Marketing Strategy, Business Development, Cold Calling, Public Relations, Direct Sales, Data Analysis, Communication, New Business Development
Education
Central Michigan University 2010 — 2014
Bachelor of Business Administration (BBA), Marketing
Walled Lake Western High School 2007 — 2010
Florida Blue April 2012 - Present
Blue Cross Blue Shield of Florida April 2003 - April 2012
Blue Cross Blue Shield of Michigan January 1993 - April 2003
Blue Cross Blue Shield of Michigan December 1991 - January 1993
Skills
Client Relationship..., Retention, Sales Support, Sales Process, Renewals, Benefits Administration, Customer Service
Education
Central Michigan University 1999 — 2003
Bachelor's degree
Wayne State University
Blue Cross Blue Shield of Michigan September 2001 - Present
Beaumont Hospital October 1992 - August 2004
Skills
Healthcare, Health, Data Analysis, Organizational..., Insurance, Administration, Outlook, Supervisory Skills, Customer Service, Excel, Compliance, Problem Solving, Research, Access, Word, Microsoft Office, PowerPoint, Fundraising, Strategic Planning, Public Speaking, Analysis, Employee Benefits, Training, Visio, Program Management
Education
Central Michigan University 2008 — 2011
Masters Degree, Business Administration
HNI Risk Services October 2014 - Present
Custom Benefits, LLC 2005 - October 2014
Morris Schnoor & Gremel 2000 - 2005
Blue Cross Blue Shield of Michigan 1994 - 2000
Skills
Health Insurance, Medicare Supplements, Long Term Care, Term Life Insurance, Disability Insurance, Universal Life, Whole Life, Supplemental Insurance, Dental, Accident, Employee Benefits, Critical Illness, Insurance Agents, Group Benefits, Long-term Care, Insurance, Life Insurance
Education
Central Michigan University
Master of Science (MS), Administration, Human Resource Concentration
Michigan State University
Bachelor of Arts (B.A.)
Century 21 Northland, Traverse City, MI 2011 - Present
Century 21 Northland November 2011 - Present
Century 21 January 2001 - Present
Coldwell Banker Schmidt Realtors 2000 - 2010
Grand Traverse County Health Department January 1988 - August 1999
Blue Cross Blue Shield of Michigan 1985 - 1987
Skills
Single Family Homes, Short Sales, Sellers, First Time Home Buyers, Senior Real Estate, Second and Vacation..., Relocation Buyers, Vacation Homes, Buyer Representation, Real Estate, Waterfront, Listings, New Home Sales, ABR, Foreclosures, Move Up Buyers, Relocation, Condos, REO, Referrals, SFR, HUD, Listing Homes, Real Property, New Homes, e-PRO, Buyers, Real Estate Transactions, Council of Residential..., 1031 Exchanges, Income Properties, Vacant Land, National Association of..., Townhomes, Seniors, Seller Representation, Investors, Luxury, Buyer's Agent, Investment Properties, Property, Second Home, Acreage, Existing Home Sales, Residential Homes
Education
Central Michigan University
Bachelor of Arts (B.A.), Community Development
Blue Cross Blue Shield of Michigan February 1996 - Present
Skills
Utilization Management, Healthcare Management, HEDIS, Disease Management, Healthcare Information..., Provider Relations, Insurance, HIPAA, Healthcare, Health Policy, HMO, PPO, Claim
Education
Ferris State University 1981 — 1985
Registered Nursing/Registered Nurse
Central Michigan University
Masters, Health/Health Care Administration/Management, 4.0
Blue Cross Blue Shield of Michigan 2006 - Present
Blue Cross Blue Shield of Michigan 2004 - 2006
Blue Cross Blue Shield of Michigan 2001 - 2004
Skills
Analysis, Problem Solving, TSO, Visio, Systems Analysis, Excel, Microsoft Office, SDLC, Customer Relations, Business Analysis, VSAM, PeopleSoft, Customer Service, Production Support, Word, PowerPoint, MS Project, SQL, Business Process..., Software Documentation, Business Requirements, User Acceptance Testing, Requirements Analysis, Vendor Management, Disaster Recovery, Testing, Outlook, SharePoint, Requirements Gathering, Data Analysis, Healthcare
Education
Central Michigan University 2008 — 2010
MSA, Administration with Leadership Concentration
University of Phoenix 2001 — 2004
Bachelor of Science, Business Management
Wayne State University 1991 — 1994
Industrial Engineering
Mid America Associates & Liberty Union Life Assurance Company November 2004 - Present
Alliance Health & Life 2000 - 2004
Blue Cross Blue Shield of Michigan 1987 - 2000
Skills
Benefits, Employee Benefits, Insurance, Customer Relations, Health Insurance, Strategic Planning, Medicare, Public Speaking, Customer Service, Consultative Selling, Health, Leadership Development, Non-profits, Account Management, Employee Relations, Risk Management, Workers Compensation, Disability Insurance, Marketing, Health Savings Accounts, Life Insurance
Education
Central Michigan University 1978 — 1981
Bachelor Applied Arts & Science, English, Genetics, Human Resources
Health Care Service Corporation October 2009 - Present
HCSC - Blue Cross Blue Shield of Illinois September 2008 - October 2009
Blue Care Network July 2003 - September 2008
Blue Cross Blue Shield of Michigan June 1999 - 2003
Education
Central Michigan University 2003 — 2006
Doctorate, Health Administration
Blue Cross Blue Shield of Michigan February 1999 - Present
Skills
Health Insurance, Membership Development, Management, HIPAA, Medicare, Process Improvement, Data Analysis, Employee Benefits
Education
Central Michigan University
Master's degree
Michigan State University
Bachelor of Science (B.S.)
Surpass Health Consulting January 2013 - Present
Blue Cross Blue Shield of Michigan August 1999 - January 2013
Blue Cross Blue Shield of Michigan 2004 - 2008
Blue Cross Blue Shield of Michigan 2000 - 2003
Network Medical 1998 - 1999
Anatec Consulting 1997 - 1998
St. John Health System 1991 - 1996
Skills
Quality Improvement, Medicare Advantage, Health Insurance, Star Ratings, Medicare Part D, HEDIS, Utilization Management, PPO, HMO, Managed Care, Stars, Compliance, CMS, Medical Management, Practice Management, Coding, Medical Billing, Program Management, Project Management, Customer Advocacy, Customer Service, Health Care Reform, Senior Markets, Medicare
Education
Central Michigan University
Masters
Eastern Michigan University
Bachelor of Science (B.S.)
Blue Cross Blue Shield of MI August 2004 - Present
Blue Cross Blue Shield of Michigan November 1997 - Present
Blue Cross Blue Shield of MI November 1997 - Present
Blue Cross Blue Shield of Michigan July 2000 - August 2004
Blue Cross Blue Shield of Michigan November 1997 - July 2000
Skills
Health Insurance, Process Improvement, HMO, PPO, Workers Compensation, Employee Benefits, Insurance, SDLC, Access, Vendor Management, Visio, Software Documentation, Employee Relations, Strategic Planning, HIPAA, Training, Project Management, Team Leadership, Leadership, Call Centers, Customer Satisfaction, Outlook, Change Management, Business Analysis, Program Management, Management, Team Building, Healthcare, Coaching, Analysis, Data Analysis, Performance Management, Medicare, Risk Management, Leadership Development, Business Process..., Organizational..., Policy, Benefits Administration, Claims Management, Managed Care, PeopleSoft, Administration, System Administration, Employee Engagement, PMP, Project Portfolio..., Workshop Facilitation, Conflict Resolution, Government
Education
Central Michigan University 2011 — 2013
Bachelor of Applied Science (B.A.Sc.), Community Development - Public Administration
Essentially Beautiful 2002 - Present
Alfred Williams & Company November 2012 - Present
Blue Cross Blue Shield of Michigan May 2011 - September 2012
Self Employed January 2005 - September 2012
Blue Cross Blue Shield of Michigan August 2010 - May 2011
Blue Care Network of Michigan January 2006 - August 2010
Navy Recruiting District of Michigan September 2002 - June 2005
Allstate Insurance Company January 2000 - January 2002
First Mercury April 1999 - August 2000
Aegis Communications January 1998 - December 1998
Skills
Windows 7, Troubleshooting, Training, Call Center, Process Improvement, Customer Service, Microsoft Office, Ubuntu, Data Analysis, Software, Hardware, Operating Systems, Recruiting, Employee Benefits, Home Repairs, Visio, Windows 95, Analysis, Project Planning, Software Documentation, WAN, Program Management, Technical Support, System Administration, Management, Access, Human Resources, Business Process..., Vendor Management, Requirements Gathering, Networking, Team Leadership, Policy, Cross-functional Team..., Team Building, Microsoft Excel, Outlook, Call Centers, Project Management, Databases, Customer Satisfaction, Testing, Microsoft Word, Insurance, MS Project, Leadership, Software Installation, ITIL, Lotus Notes, Claim
Education
Central Michigan University 2008 — 2009
MBA, Management of Information Systems
Central Michigan University 2007 — 2009
Bachelor of Science, Public Administration
Cass Technical High School 1985 — 1988
Diploma, Chemical-Biological Curriculum
Ford Motor Company November 2010 - Present
Blue Cross Blue Shield of Michigan March 2010 - September 2010
Severstal NA April 2008 - March 2010
Ford Motor Company August 1999 - April 2008
Skills
Recruiting, Personnel Management
Education
Central Michigan University 1999 — 2001
Masters of Science, Human Resources Management
Central Michigan University 1992 — 1995
Bachelors of Science, Public Relations
Schoolcraft College 1989 — 1992
Associate in Science, Business Administration
Yatooma's Foundation for the Kids 2003 - Present
Blue Cross of Idaho December 2009 - 2015
Blue Cross of Idaho Foundation for Health 2009 - 2015
Blue Cross Blue Shield of Michigan 2001 - 2009
Skills
Legal Research, Insurance, Litigation, Mergers, Corporate Law, Claim, Legal Writing, Commercial Litigation, Mediation, Health Law, Corporate Governance, Arbitration, Civil Litigation, Litigation Management, Mergers & Acquisitions, Employment Law, Insurance Law, Privacy Law, Negotiation, Dispute Resolution, Trade Secrets, Contract Negotiation, Appeals, Licensing, Intellectual Property, Joint Ventures, Trials, Legal Assistance
Education
University of Notre Dame Law School 1994 — 1997
J.D., Law
Central Michigan University 1990 — 1994
Blue Cross Blue Shield of Michigan May 2015 - Present
Meridian Health Plan November 2014 - April 2015
Meridian Health Plan May 2014 - November 2014
Jon's Country Burger May 2012 - January 2014
Michigan Society for Hematology and Oncology May 2013 - September 2013
Alpha Kappa Psi August 2012 - December 2012
Huron-Clinton Metropolitan Authority May 2007 - September 2011
Michigan Department of Agriculture January 2011 - May 2011
Skills
Leadership, Customer Service, Microsoft Office, Inventory Management, Fundraising, Public Speaking, Interviews, Customer Satisfaction, PowerPoint, Teamwork, Time Management, Sales, Access, Social Networking, Facebook, Management
Education
Central Michigan University 2009 — 2013
Bachelor of Science in Business, General Business Administration with a Health Services Administration Concentration
Blue Cross Blue Shield of Michigan January 2015 - Present
Detroit Public Schools January 2012 - January 2015
Detroit Public Schools July 2010 - January 2012
Detroit Public Schools August 2009 - July 2010
Detroit Public Schools August 2008 - July 2009
BusnTech January 2003 - December 2007
Skills
Data Analysis, Access, Microsoft Excel, Business Analysis, Project Management, Microsoft Office, Process Improvement, SQL, Business Intelligence, Requirements Analysis, Microsoft SQL Server, Data Warehousing, SharePoint, SDLC, Data Management, Database Analysis and..., Process Analysis, RDBMS, Information Management, Systems Management, Documentation, Systems Analysis and..., Data Modeling, Information Technology, Microsoft Project, SQL Server Management..., Web Design, Enterprise Content..., Electronic Records..., HTML5, CSS, SEO, Visual Basic, Statistical Tools, Oracle, Information Security, Database Management, System Administration
Education
Central Michigan University 2013 — 2015
Master of Science in Administration (MSA), Information Resources Management (IRM), (33 semester credits completed out of 36 credits)
Macomb Community College 2010 — 2013
Certificate of IT- IT Professional; Certificate of IT- Application Professional; Associate's degree, Information Technology, (76 semester credits completed to earn two IT certificates & Associate's degree)
Davenport University 2008 — 2009
Post-Graduate Certificate (MBA Concentrations), Strategic Management, (18 Graduate level semester credits)
Stamford University < National University < Dhaka Univesity 2000 — 2007
Bachelor's / Master's in Business Administration, Marketing; Human Resources Management; Management Information Systems (Thesis/Project)
R.I.I.T. 2001 — 2002
Diploma in Computer (Length of Program: 1 year), MS Office Suite; WIndows; Visual Basic; Hardware maintenance and Troubleshooting, B+
Monipur High School, Dhaka and Dhaka Commerce College, Dhaka
earned SSC and HSC degrees which are equivalent to US High School diploma, Business/Commerce, General, 1st division in both public exams (SSC and HSC)
Blue Cross Blue Shield of Michigan September 2014 - Present
Sikora & Associates January 2014 - September 2014
Child Safe Michigan December 2012 - January 2014
ChildHelp, Inc. November 2010 - November 2012
Blue Cross Blue Shield of Michigan May 1990 - February 2009
Skills
Financial Reporting, Strategic Financial..., Financial Analysis, Accounting, Financial Accounting, Managerial Finance, Variance Analysis, Nonprofits, Budget Process, General Ledger, Cash Flow, Business Strategy, GAAP, Cost Accounting, QuickBooks, Microsoft Excel, Accounts Payable, Accounts Receivable, Payroll, Cash Flow Forecasting, Revenue Recognition, Consolidation, Accruals, Financial Statements, Year-end Close, Small Business, Management Accounting, Monthly Close, Project Accounting
Education
Walsh College 1991 — 1994
Master of Science, Finance
Central Michigan University 1986 — 1990
BCBA, Accounting
Southwest Behavioral Health & Services June 2015 - Present
Southwest Behavioral Health & Services through Robert Half Technologies December 2014 - June 2015
Waste Management - Contract through Staffmark, Inc. July 2014 - 2014
University of Michigan Health System - Contract through OtterBase, Inc. January 2014 - 2014
Blue Cross Blue Shield of Michigan October 1998 - April 2013
NMA BCBSM Leadership Development Association July 2010 - June 2011
Wayne County Community College District January 2007 - December 2009
Brighton Hospital 2005 - 2008
Blue Care Network 1998 - 2007
General Dynamics 1982 - 1995
Skills
Data Analysis, Visio, Process Improvement, Microsoft Office, Leadership, Healthcare, Training, Program Management, Access, Public Speaking, Project Management, Software Documentation, Team Building, Analysis, Change Management, Human Resources, Technical Writing, Business Process..., Insurance, Call Centers, ADDIE, SharePoint, Instructional Design, Business Analysis, Policy, Organizational..., Coaching, Workshop Facilitation, Leadership Development, Team Leadership, Staff Development, E-Learning, Performance Management, Adult Education, Employee Training, Employee Relations, Higher Education, Conflict Resolution, Instructor-led Training, Needs Analysis, Career Development, Research, Career Counseling, Distance Learning, PeopleSoft, Curriculum Design, Teaching, PowerPoint, Editing, Blended Learning
Education
Eastern Michigan University 2009 — 2014
Specialist Degree, Educational Leadership
Central Michigan University 2001 — 2003
Masters, Information Resources Management
Siena Heights University 1990 — 1995
Bachelor of Applied Science (B.A.Sc.), Electronic Servicing
BCS Financial Corporation January 2015 - Present
Blue Cross Blue Shield of Michigan September 2010 - November 2014
Blue Cross Blue Shield of Michigan January 2008 - September 2010
Blue Care Network of Michigan November 2006 - January 2008
Blue Cross Blue Shield of Michigan July 2005 - November 2006
Blue Cross Blue Shield of Michigan January 2002 - July 2005
Blue Cross Blue Shield of Michigan December 1999 - January 2002
Blue Cross Blue Shield of Michigan July 1998 - December 1999
Garland Resort November 1995 - July 1998
Garland Resort January 1993 - November 1995
Skills
Health Care Reform, Disability Insurance, Leadership, Health Insurance, Customer Service, Claim, New Business Development, Insurance, Medicare, Employee Benefits, Sales Management, Sales, Health Savings Accounts, Process Improvement, Strategy, Account Management, Strategic Planning, HIPAA, Brokers, Call Centers, Life Insurance, Healthcare, Benefits Administration, Managed Care, Marketing, Marketing Strategy, Hotels, Management, Underwriting, Vendor Management, Cross-functional Team..., Team Building, COBRA
Education
Central Michigan University 1986 — 1990
Bachelor of Science in Business Administration, Hospitality Services/Marketing
Blue Cross Blue Shield of Michigan April 2013 - Present
Molina Healthcare May 2006 - April 2013
Skills
Medicaid, Medicare, HIPAA, HMO, Medicaid Managed Care, Insurance, Medical Compliance, Health Policy, Healthcare, Managed Care, Healthcare Industry, Health Care Reform, Policy, Public Health, Healthcare Reimbursement, Health Insurance, Healthcare Management, Provider Relations
Education
Central Michigan University 1991 — 1995
Master's degree, Health/Health Care Administration/Management
Wayne State University 1986 — 1991
Bachelor of Arts (BA), Accounting
Bishop Borgess High School
United Physicians January 2015 - Present
United Physicians July 2014 - December 2014
Hope Network October 2012 - June 2014
Blue Cross Blue Shield of Michigan January 2012 - August 2012
Hug Center for Hearing October 2011 - January 2012
Blue Cross Blue Shield of Michigan May 2011 - August 2011
Blue Care Network May 2010 - August 2010
Hug Center for Hearing May 2009 - August 2009
Skills
Data Analysis, Healthcare, Analysis, Microsoft Excel, Project Management, PowerPoint, SQL, Time Management, Leadership, Process Improvement, Customer Service, Mental Health
Education
Central Michigan University 2006 — 2011
Bachelor of Applied Arts in Health Administration, Healthcare, Psychology
Blue Cross Blue Shield of Michigan December 2012 - Present
Blue Cross Blue Shield of Michigan May 2012 - December 2012
Nordstrom August 2010 - March 2012
Skills
Employee Benefits, Benefits Administration, Onboarding, Employee Relations, HRIS, Talent Management, Performance Management, Human Resources, Deferred Compensation, Talent Acquisition, Employee Engagement, Succession Planning, Recruiting, Applicant Tracking..., Organizational...
Education
Central Michigan University 2014 — 2016
Master's Degree, Master of Science in Administration
Oakland University 2008 — 2012
Bachelor of Science (B.S.), Human Resources Development
Michigan State University March 2015 - Present
Michigan State University December 2012 - Present
Michigan State University November 2010 - November 2012
Blue Cross Blue Shield of Michigan January 2005 - May 2010
Blue Cross Blue Shield of Michigan November 2000 - December 2005
Blue Cross Blue Shield of Michigan November 2000 - December 2005
Blue Care Network January 1995 - November 2000
Blue Care Network November 1990 - January 1995
Blue Care Network March 1985 - November 1990
Skills
Enterprise Business..., Microsoft Office, Knowledge of Employment..., Knowledge of Medicare..., Diversity Training, Certified Human..., Crucial Confrontations, Honing Your Emotional..., FMLA, Leadership Development, Employee Relations, Policy, Employee Benefits, Employee Training, Leadership, Management, Customer Service, Organizational..., Team Building, Training, Interviews, Recruiting, PowerPoint, Public Speaking, Human Resources
Education
Wayne State University 2002 — 2003
Excellence in Leadership Program
Davenport University 1994 — 1997
BBA, Major: Business Administration Minor: Social Science
Central Michigan University
Human Resource Management
Blue Cross Blue Shield of Michigan January 2009 - Present
Aflac March 2001 - January 2009
Electronic Data Systems March 1992 - March 1999
Skills
Marketing Communications, Human Relations, Health Insurance, Insurance, People Skills, Employee Benefits, Organizational..., Voluntary Employee..., Disability Insurance, Project Management, Human Resources, Employee Training, Sales Presentations, Presentation Development, Financial Analysis, Reporting & Analysis, Claims Resolution, Resourceful..., Customer Service, Customer Retention, Customer Support, Managed Care, Group Insurance, Term Life Insurance, Medicare, Medicare Part D, Health Savings Accounts, Life Insurance
Education
Central Michigan University 1987 — 1991
Bachelor of Science, Marketing, Human Resources, Communications
Capac High School 1983 — 1987
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Blue Care Network November 2013 - Present
Blue Care Network January 2012 - December 2013
Blue Care Network April 2010 - January 2012
Blue Cross Blue Shield of Michigan October 2009 - March 2010
Dearborn Public Schools March 2009 - September 2009
Blue Cross Blue Shield of Michigan June 2009 - August 2009
Henry Ford Health System January 2009 - April 2009
Sav On Drugs October 2007 - June 2008
Skills
Healthcare, Microsoft Office, Pharmacy Analytics, Managed Care, Data Analysis, Healthcare Management, Research, Medicare, Medicaid, Business Analysis, Management, Public Health, Pharmacy, Leadership, HIPAA, Medicare Part D
Education
Central Michigan University 2010 — 2012
Masters of Science in Administration, Health Services Administration
University of Michigan-Dearborn 2007 — 2009
Bachelor of Arts, Health Policy Studies, Information Technology Management
Blue Cross Blue Shield of Michigan May 2013 - Present
Asset Health July 2011 - May 2013
HealthMedia December 2010 - July 2011
Health Solutions Services February 2009 - July 2010
Health Solutions June 2007 - February 2009
Skills
Health Education, Nutrition, Corporations, Healthcare, Wellness, Health Promotion, Program Management, Wellness Coaching, Fitness, Coaching, Leadership, Training, Nutrition Education, Employee Benefits, Nutritional Counseling, Personal Training, Project Management
Education
Central Michigan University 2000 — 2005
Bachelor of Science (BS), Health and Wellness Promotion
Central Michigan University
Bachelor's degree in Health Promotion, Health and Wellness, General
Alexion Pharmaceuticals, Inc. September 2015 - Present
Crealta Pharmaceuticals, LLC January 2014 - September 2015
Savient Pharmaceuticals, Inc. September 2012 - January 2014
Genentech September 2005 - June 2012
Genentech February 2004 - September 2005
Genentech November 1999 - February 2004
Blue Cross Blue Shield of Michigan February 1992 - November 1999
Central Michigan University January 1990 - August 1991
Skills
Strategic Vision, Business Planning and..., Developing Sales..., Business Planning, Sales, Rheumatology, Pharmaceutical Sales, Gastroenterology, Endocrinology, Selling, Strategy, Product Launch, Diabetes, OB/GYN, Infectious Diseases, Sales Operations, Oncology, Managed Care, Cardiology, Hospitals, Urology, Pharmaceutical Industry, Leadership, Pulmonology, Buy & Bill, Primary Care, Market Analysis, Internal Medicine, Management
Education
Central Michigan University 1989 — 1991
MA, Business Communication
Central Michigan University 1985 — 1989
BS, Business Administration
Blue Care Network July 2010 - Present
Blue Cross Blue Shield of Michigan October 2009 - July 2010
Blue Cross Blue Shield of Michigan January 1991 - March 2007
Skills
Employee Benefits, Insurance, Administration, Healthcare, Strategic Planning, Budgeting, Business Planning, Contract Negotiation, New Business Development, Customer Relations, Customer Service, Business Development, Process Improvement, Budgets, Health Insurance, System Administration, Managed Care, Business Strategy, Account Management, Training, Team Building, Medicare, Leadership, Program Management, Leadership Development, Analysis, Vendor Management, Cross-functional Team..., Organizational..., Coaching, Data Analysis
Education
Central Michigan University 1986 — 1992
MSA, Health Services, Management
Northwood University 1983 — 1985
Accounting, Business
Northwestern University - Kellogg School of Management 2005 — 2006
CHIE, Insurance Leadership
Evergreen Health Co-op April 2015 - Present
George Washington University December 2010 - Present
NCQA May 2013 - April 2015
NCQA May 2009 - May 2013
Blue Cross Blue Shield of Michigan October 2008 - May 2009
Henry Ford Health System March 2007 - October 2008
Health Alliance Plan 2004 - March 2007
Health Alliance Plan January 2001 - October 2004
Skills
Lean Healthcare, Process Improvement, Project Implementation, Managed Care, Performance Improvement, Project Management, Health Care Reform, Process Redesign, Healthcare Information..., Healthcare Management, HIPAA, Quality Improvement, Data Analysis, Accreditation, Healthcare improvement, Healthcare, Program Management, Patient Safety, Physicians
Education
Central Michigan University 1997 — 1998
MA, Health Promotion and Program Management
Central Michigan University 1992 — 1997
BS (2), Biology, Public Health Education
Blue Cross Blue Shield of Michigan 2010 - Present
Blue Cross Blue Shield of Michigan 2006 - 2010
Blue Cross Blue Shield of Michigan 2002 - 2006
Blue Cross Blue Shield of Michigan 2001 - 2002
Blue Cross Blue Shield of Michigan 1999 - 2001
Blue Cross Blue Shield of Michigan 1998 - 1999
Omnicom Cablevision 1993 - 1994
Skills
Strategic Communications, Communications Planning, Internal Communications, Corporate Communications, Marketing Communications, Speech Writing, Newsletters, Press Releases, Media Relations, Integrated Marketing, Copywriting, Strategic Planning, Team Building, Leadership, Employee Benefits, Customer Service, Health Insurance
Education
Central Michigan University 2007 — 2010
Master's Degree, Business Administration and Management, General
Eastern Michigan University 1988 — 1992
Bachelor's Degree, Communication and Media Studies
Blue Cross Blue Shield of Michigan November 2010 - Present
Molina Healthcare of Michigan June 2006 - November 2010
Skills
Health Insurance, Medicare, HIPAA, Managed Care, Medicaid, Process Improvement, Provider Relations, Insurance, Healthcare, Healthcare Information..., Healthcare Management, Healthcare Consulting, Health Policy, Utilization Management, Disease Management, Healthcare Industry, HMO
Education
Central Michigan University
Master of Health Administration
Blue Cross Blue Shield of Michigan December 1995 - Present
US Government June 1983 - May 1987
Skills
Outstanding Customer..., Home Improvements, Public Speaking, Process Improvement, Health Insurance, Call Centers, Customer Service, Program Management, Strategic Planning, Insurance, Training, System Administration, Public Health, Public Administration, Customer Support, Customer Satisfaction, Leadership, Vendor Management, Healthcare, Team Building, Employee Relations, Medicare, Coaching, Leadership Development, Policy, Change Management
Education
Central Michigan University
Businiess Administration
Forsyth Technical Community College 1981 — 1982
Business Administration
North Forsyth Sr. High 1979 — 1981
Diploma
Blue Cross Blue Shield of Michigan July 2015 - Present
Blue Cross Blue Shield of Michigan March 2014 - July 2015
Blue Cross Blue Shield of Michigan October 2012 - March 2014
Meridian Health Plan June 2009 - October 2012
Meridian Health Plan December 2008 - June 2009
Infectious Diesase Center, P.C. May 2004 - November 2008
Skills
Microsoft Office, Microsoft Excel, Medicaid, Data Analysis, Health Insurance, Customer Service, Microsoft Word, Data Entry, PowerPoint, Access, Medicare, Process Improvement, Managed Care, Insurance, Software Documentation
Education
Central Michigan University 2013 — 2016
Master of Science in Administration, Health Services Administration
Central Michigan University 2003 — 2008
B.S. of B.A., Finance
Burroughs, Inc. May 2015 - Present
Burroughs, Inc. December 2012 - Present
Clinical Counseling & Technincal Services, LLC July 2000 - August 2006
Blue Cross Blue Shield of Michigan March 1990 - February 2001
Skills
Employee Relations, Performance Management, HRIS, Talent Acquisition, Talent Management, Human Resources, Recruiting, HR Policies, Deferred Compensation, Benefits Administration, Onboarding, Employee Engagement, Employee Benefits, Succession Planning, HR Consulting, Payroll, Interviews, Labor Relations, FMLA, Screening, Hiring, New Hire Orientations, Job Descriptions, Temporary Placement, Employee Handbooks, ADP Payroll, Training, Management, College Recruiting, Sourcing, Applicant Tracking..., Personnel Management, Organizational..., Employee Training, Policy, Workforce Planning, Leadership, Leadership Development, Compensation, Coaching, Technical Recruiting, Process Improvement, Internet Recruiting, Team Building, PeopleSoft, Compensation & Benefits, Change Management, Employment Law, Program Management, Industrial Relations
Education
Central Michigan University 2006 — 2007
Master of Science (M.S.A.), Human Resources Management
Central Michigan University 2000 — 2004
Bachelor of Science (B.S.), Organization Administration
Blue Cross Blue Shield of Michigan December 2011 - Present
Rotary Club of Marquette July 2014 - June 2015
Rotary Club of Marquette April 2012 - July 2013
VAST May 2003 - December 2011
National City Bank January 2001 - April 2003
Skills
Group Benefit Plans, Employee Benefits, Health Insurance, Health Savings Accounts, Dental Insurance, Vision Insurance, Strategic Consulting, Customer Service, Problem Solving, Underwriting, Benefits Administration, Employee Training, Microsoft Excel, Wellness, Healthcare, Health Care Reform, Group Insurance
Education
Northern Michigan University 2000 — 2001
BS, Personal Financial Planning
Central Michigan University 1997 — 2000
Business
Blue Cross Blue Shield of Michigan May 2009 - Present
Data Consulting Group (DCG) November 2003 - May 2009
Deloitte Consulting 2000 - 2003
Blue Cross Blue Shield of Michigan January 1998 - December 1999
Ernst & Young 1993 - 1998
Cerner Megasource 1991 - 1993
CSC 1986 - 1990
Skills
Healthcare, Process Improvement, Managed Care, Healthcare Information..., Strategic Planning, Medicare, Health Insurance, Healthcare Consulting, Change Management, Business Strategy, Healthcare Management, Program Management, Business Process..., Leadership Development, Mergers
Education
Central Michigan University 1989 — 1992
MSA, Business
Central Michigan University 1980 — 1984
BSBA, Management Information Systems (MIS)
ValueOptions, Inc.® October 2011 - August 2015
Molina Healthcare December 2009 - October 2011
MEBS July 2008 - January 2009
DST Health Solutions May 2006 - July 2008
Genesee Health Plan January 2004 - April 2006
Blue Cross Blue Shield of Michigan February 2000 - February 2004
Great Lakes Strategies April 1999 - January 2000
Universal Standard Managed Care December 1992 - April 1999
Skills
Benefits, New Business Development, Administration, Hiring, Contract Management, Health, Health Insurance, Insurance, Employee Benefits, Team Building, Consultative Selling, Strategic Planning, Healthcare, Customer Relations, Medicare, Benefits Administration, Employee Relations, Account Management, Customer Service, Mentoring, Contract Negotiation, Negotiation, Sales Management, Claims, Vendor Relations, RFP, Vendor Management, System Administration, Sales, Cross-functional Team..., Process Improvement, Selling, HIPAA, Managed Care, Claim, Human Resources, Marketing, Leadership
Education
Central Michigan University 1983 — 1985
MSA
Hanson's Windows & Doors 2012 - Present
Blue Cross Blue Shield of Michigan July 2006 - July 2007
Skills
Applicant Tracking...
Education
Central Michigan University 2004 — 2009
Blue Cross Blue Shield of Michigan
Skills
Insurance, Teamwork, Health Insurance, Microsoft Office, Customer Service, General Insurance, Outlook, Event Planning, Data Entry, Time Management, Sales, Account Management, Microsoft Excel, Training, Management, Research, PowerPoint, Microsoft Word, Data Analysis, Leadership
Education
Central Michigan University
Master of Science in Administration
Ferris State University
University of Phoenix
Arthur J. Gallagher & Co. November 1997 - Present
Alexander & Alexander June 1995 - November 1997
Blue Cross Blue Shield of Michigan June 1985 - June 1995
Skills
Health Insurance, Life Insurance, Insurance, Account Management, Disability Insurance, Commercial Insurance, Health Savings Accounts, Employee Benefits, Brokers, Managed Care, Underwriting, COBRA
Education
Central Michigan University
Blue Cross Blue Shield of Michigan
Skills
Business Analysis, Databases, JCL, Leadership, Microsoft Office, Requirements Analysis, SDLC, Software Documentation
Education
Central Michigan University 2000 — 2004
MSA, Software Engineering
University of Michigan-Dearborn 1993 — 1997
BA, Economics
Saginaw Valley State University
Blue Cross Blue Shield of Michigan April 2012 - Present
Institute for Supply Management (ISM) Southeast Michigan 2012 - Present
MGM Grand October 2011 - February 2012
Vendor Managed Solutions October 2010 - October 2011
Chrysler January 2010 - March 2010
Unisys August 2007 - December 2008
Direct Sourcing Solutions January 2005 - July 2007
MG, INC February 2002 - December 2005
Detroit Brake Machinery March 1994 - January 2001
Skills
Procurement, eSourcing, Sourcing & Procurement, Suppliers Development, MRO, Capital Equipment, Cost Reduction Projects, Bid Support, Low Cost Country..., E-procurement, Procure to Pay, Strategic Sourcing, Supply Chain Management, Purchasing, Sourcing, Vendor, Vendors, Supply Chain, Procure-to-Pay, Bid Pricing, Cost Accounting, Maintenance & Repair, Supply Management, Global Sourcing, Six Sigma, Supplier Development, Purchase Management, Management, Strategic Planning, Project Management, Negotiation, Logistics, Cost Reduction
Education
Michigan State University 2014 — 2015
Certification in Supply Chain Management, Procurement, Logistics, Materials, and Supply Chain Management
New Horizons 2010 — 2010
Certification, Certifications
Walsh College 2009 — 2009
Process Improvement / Six Sigma Workshop; MS Excel Workshop; Project Management Workshop
Central Michigan University 2005 — 2007
MSA, General Administration and Acquisition Administration
Institute for Supply Management (ISM)
Certification, CPSM
William Tyndale College
B.A, Business Administration
Blue Cross Blue Shield of Michigan September 1998 - Present
Skills
Project Management, Call Centers, Health Insurance, Call Center, SDLC, IVR, Access, Data Analysis, Vendor Management, Visio, Analysis, Software Documentation, Business Analysis, Requirements Gathering, Leadership, Analytics, Business Process...
Education
Central Michigan University
Master's degree
Wayne State University
Bachelor Science
General Motors July 2015 - Present
Cole-Parmer August 2014 - Present
Thermo Fisher Scientific/Cole-Parmer March 2012 - August 2014
Ericsson October 2011 - March 2012
OfficeMax July 2008 - February 2011
Blue Cross Blue Shield of Michigan October 2003 - July 2008
Skills
HR Operations, Employee Relations, Employee Training, Recruiting, Leadership, Leadership Development, Employee Benefits, Benefits Administration, Payroll, Strategic Planning, Labor Relations, Compensation & Benefits, HRIS, Personnel Management, Human Resources, Onboarding
Education
Central Michigan University 2005 — 2007
Master's degree, Human Resource
Western Michigan University 1998 — 2003
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General
Aetna July 2014 - Present
MidMichigan Home Care August 2010 - Present
Blue Care Network January 1989 - December 2009
Blue Care Network 1989 - 2009
Blue Cross Blue Shield of Michigan 1989 - 2009
Blue Care Network 2002 - 2007
Skills
Utilization Management, Nursing, HEDIS, Medical Management, Guided Care, Case Management, Patient Advocacy, HIPAA, Inpatient, Managed Care, Case Managment, Healthcare Information..., Acute Care, Hospitals, Medicare, Management, Healthcare, Healthcare Management
Education
Central Michigan University 2002 — 2006
MSA, Health Administration, MSA, Health Administration
University of Detroit Mercy 1972 — 1976
BSN, Nursing
Blue Care Network of Michigan February 2015 - Present
Blue Cross Blue Shield of Michigan June 2012 - February 2015
Asset Acceptance December 2011 - May 2012
Asset Acceptance October 2010 - December 2011
Asset Acceptance August 2007 - October 2010
Asset Acceptance 2006 - 2007
Asset Acceptance 2003 - 2006
Campbell-Ewald 2001 - 2003
Experian 1999 - 2001
Budco 1997 - 1999
Skills
Project Management, Databases, Vendor Management, Financial Analysis, Tactical Planning, Strategic Planning, Operations Management, Contract Negotiation, Performance Management, Analytics, Strategy Implementation, Process Improvement, Financial Services, Call Centers, Project Planning, Leadership, Business Intelligence, Business Analysis, Cross-functional Team..., Strategy, Training, Customer Satisfaction, Program Management, Change Management, Analysis, Risk Management, Negotiation, Team Leadership, Outsourcing, Business Process, Business Process..., CRM, Portfolio Management, Management, Forecasting, Account Management, Business Development, Banking, Executive Management, Data Analysis, Finance, Team Building, Team Management, Business Planning, Business Strategy, Time Management, Visio
Education
Wayne State University 1994 — 1997
BS in Business Administration, Marketing
Central Michigan University 1993 — 1994
Marketing
Henry Ford Community College 1991 — 1993
Associate of Liberal Arts
PMTI
Priority Health May 2007 - Present
Blue Cross Blue Shield of Michigan March 1991 - May 2007
Skills
Account Management, Management, Health Insurance
Education
Central Michigan University 1986 — 1989
Bachelors, Finance
Blue Cross Blue Shield of Michigan 2012 - Present
DTE Energy February 2012 - August 2012
Comerica November 2010 - May 2011
Jaguar & Land Rover - Latin America & Caribbean May 2008 - December 2010
GENERAL MOTORS ACCEPTANCE CORPORATION October 2005 - May 2008
Ford Motor Company October 2000 - September 2005
University of Michigan Health System January 1999 - October 2000
Education
Central Michigan University 2009 — 2010
SAP
Central Michigan University
MSA, Information Resource Management
Concordia College
BA, Human Resource Management
THOMPSON PROMETRIC FOR TRAINING & DEVELOPMENT
Blue Cross Blue Shield of Michigan Sales DirectorBlue Cross Clue Shield of MichiganJuly 2015 - Present
Blue Cross Blue Shield of Michigan 1998 - Present
Blue Cross Blue Shield of Michigan July 1993 - November 1997
Skills
Health Insurance, Insurance, Team Building, Employee Benefits, Strategic Planning, Healthcare, Call Centers, Benefits Administration, Medicare, Account Management, Process Improvement, Life Insurance, Managed Care, Vendor Management, Medicare Part D, Health Savings Accounts, Customer Service, HIPAA, Claim, Underwriting, Healthcare Information..., Microsoft Excel, Brokers, Visio, Employee Relations, Analysis, Disability Insurance, Customer Satisfaction, Term Life Insurance, Business Analysis, Medicaid, Leadership, Workers Compensation, Long-term Care, Health Care Reform, Commercial Insurance
Education
Central Michigan University 2007 — 2009
Management
Eastern Michigan University 1982 — 1986
BBA, Marketing
Spectrum Health September 2005 - Present
Reed Elsevier March 2014 - Present
Spectrum health 2013 - Present
Spectrum Health United Hospitals January 2012 - February 2013
St. Mary's Medical Center June 2012 - January 2013
Blue Cross Blue Shield of Michigan October 2011 - June 2012
Spectrum Health April 1999 - September 2006
Skills
Inpatient, BLS, Healthcare, Prenatal Care, Babies, Strategic Planning, Patient Safety, Nursing, Acute Care, ACLS, Critical Care, Hospitals, Health Education, Registered Nurses, Patient Education, Nursing Education, Healthcare Management, Home Care, Pediatrics
Education
Ferris State University 2009 — 2012
BSN, Nursing
Ferris State University 1997 — 1998
ADN, Nursing
Central Michigan University
Business Administration/Biology
Prestige Engineering October 2011 - Present
Advocate Counseling Services, Inc April 2006 - October 2009
Support Solutions, Inc May 2002 - November 2005
Integra Engineering Inc June 1999 - May 2002
Variable Annuity Life Insurance Company (VALIC) September 1994 - June 1999
Blue Cross Blue Shield of Michigan April 1989 - September 1994
Skills
Deferred Compensation, Human Resources, Temporary Placement, Employment Law, Leadership, Policy
Education
Central Michigan University 1992 — 1994
M.S.A., Human Resources
Oakland University 1980 — 1984
Bachelor, Science Human Resources Development
Blue Cross Blue Shield of Michigan March 2013 - Present
Blue Cross Blue Shield of Michigan November 2011 - March 2013
Blue Cross Blue Shield of Michigan January 2008 - November 2011
Blue Cross Blue Shield of Michigan February 2007 - December 2007
Blue Cross Blue Shield of Michigan February 2006 - February 2007
Blue Care Network July 2001 - February 2006
SelectCare 1995 - 2001
Skills
Health Insurance, Healthcare Information..., Managed Care, Medicare, HIPAA, Medicaid, Health Policy, Healthcare, Healthcare Management, Healthcare Consulting, Quality Improvement, Insurance, Medical Billing, EMR, Process Improvement, Training, Business Process..., Analysis, Program Management, Project Management
Education
Oakland University
Master of Training and Development
University of Michigan
Master of Public Health, Health Behavior & Health Education
Central Michigan University
Bachelor of Science, Public Health Education & Psychology with Biology minor
Doggie Play Zone Inc. December 2010 - Present
Bankers Life and Casualty Company November 2013 - June 2014
Friends for the Dearborn Animal Shelter 2004 - 2011
Blue Cross Blue Shield of Michigan May 1985 - December 2008
Skills
Pets, Dogs, Dog Training, Small Business, Animal Welfare, Management Consulting, Monthly Closing, Ad Hoc Reporting, Coaching, Nonprofits, Marketing Strategy, Spreadsheets, Phone Etiquette, Managed Care, PeopleSoft, Financial Statement..., Marketing Communications, PeopleSoft Financial, Volunteering, Business, Pivot Tables, Cash Flow Forecasting, Access, Year-end Close, Boarding, Time Management, Software Documentation, Training
Education
Central Michigan University 1989 — 1990
MS, Business Administration
Wayne State University 1968 — 1978
Business Administration-Accounting
Blue Cross Blue Shield of Michigan July 2011 - August 2014
EDS Corporation May 1998 - September 2009
Skills
PMO, Project Governance, Project Delivery, PMBOK, Resource Management
Education
Central Michigan University 1996 — 2000
M.S.A ., Human Resources Administration
Michigan State University 1989 — 1994
Bachelor's of Science, Psychology
Henry Ford Health System January 2010 - Present
Blue Cross Blue Shield of Michigan 2007 - 2009
Blue Cross Blue Shield of Michigan 2003 - 2007
Rainforest Cafe January 1999 - September 1999
Walt Disney World May 1997 - September 1997
Skills
Process Improvement, Data Analysis, Business Analysis, Analysis, Customer Service, Subject Matter Experts, Requirements Analysis, PowerPoint, patient satsfaction, Health Insurance, Outlook, Microsoft Excel, Data Warehousing, Business Intelligence, SharePoint, Client Liaison, Social Media, Microsoft Office, Microsoft Word, Requirements Gathering, Visio, Consultants, Hospitality Industry, Typing
Education
Central Michigan University
Bachelor of Science (B.S.), Community Development
Henry Ford Community College
Associate's degree, Hospitality Administration/Management
Michigan Health Council January 2010 - July 2010
Blue Cross Blue Shield of Michigan February 2000 - October 2009
Education
Central Michigan University 1983 — 1985
MA, Health Care Administration
University of Virginia 1973 — 1978
BSN, Nursing
Blue Cross Blue Shield of Michigan August 2008 - Present
Education
Central Michigan University 2005 — 2007
MHSA, Health Service Administration
Sedgwick May 2012 - Present
St. John Providence Health System July 2014 - January 2015
Blue Cross Blue Shield of Michigan April 2010 - February 2012
National MS Society, Michigan Chapter July 2008 - July 2009
Skills
Employee Benefits, Claim, ICD-9, Data Entry, Insurance
Education
Central Michigan University 2011 — 2015
Bachelor of Applied Science (B.A.Sc.), Community Development: Community Services
J C Penney May 2012 - Present
North American Indian Association of Detroit August 2010 - Present
J C Penney October 2011 - April 2012
Target Corporation January 2004 - May 2011
Continuity Programs, Inc. January 1999 - September 2003
Ancor Information Management April 1995 - December 1998
Blue Cross Blue Shield of Michigan January 1985 - April 1995
Datacard February 1977 - January 1985
Skills
Strategic Planning, Business Cosulting, Program Management, National Account..., Business Process..., Contract Negotiation, Direct Marketing, B2C Marketing, Database Marketing, Retail Operations..., Retail, Start-ups, Leadership, Account Management, Team Building, Business Development, Recruiting, Team Leadership, Sales Operations, Management, Operations Management, Marketing, Sales, Customer Satisfaction, Change Management, Coaching, Process Improvement, Budgets, New Business Development, Strategic Partnerships, Marketing Strategy, Training, B2B, Product Management, Customer Service, Strategy, Product Marketing, Executive Management, Sales Management
Education
Central Michigan University 2001 — 2003
BS, Business Administration
Central Michigan University 2000 — 2003
Bachelor of Science (BS), Business Administration and Management, General, 3.66
Ferndale High School
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Blue Cross Blue Shield of Michigan October 2011 - Present
Blue Cross Blue Shield of Michigan May 2005 - October 2011
Blue Cross Blue Shield of Michigan April 2003 - May 2005
Blue Cross Blue Shield of Michigan February 1999 - April 2003
Blue Cross Blue Shield of Michigan January 1997 - February 1999
Blue Cross Blue Shield of Michigan June 1989 - January 1997
Blue Cross Blue Shield of Michigan March 1987 - June 1989
Skills
Health Insurance, Medicare, Claim, HIPAA, Risk Management, Medicaid, Managed Care, Fraud, Claims Management, Enterprise Risk..., Privacy Law, Process Improvement, Risk Assessment, Legal Compliance, Health Care Reform
Education
Central Michigan University
Graduate coursework in Healthcare Administration
Concordia University-Ann Arbor
Bachelor of Arts in Healthcare Administration
Macomb College Warren MI
Associates of Arts in Business Admnistration
Huff, LLC. February 2011 - Present
HUFF, LLC February 2008 - Present
Blue Cross Blue Shield of Michigan June 1991 - February 2008
Blue Cross Blue Shield of Michigan June 1991 - February 2008
Blue Cross Blue Shield of Michigan June 1991 - February 2008
Blue Cross Blue Shield of Michigan January 1997 - January 2003
Blue Cross Blue Shield of Michigan January 1996 - January 1997
Blue Cross Blue Shield of Michigan January 1991 - January 1997
Big Bills Sport Shop January 1992 - January 1995
Education
Central Michigan University
Bachelor of Science, Public Admin
Central Michigan University
Master of Science, HR Mgt
Central Michigan University
Bachelor of Science, Public Administration
Central Michigan University
Master of Science Administration, Human Resources Management
Blue Cross Blue Shield of Michigan February 2012 - Present
Health Plan of Michigan July 2007 - September 2011
Skills
Vendor Management, SDLC, Business Analysis, Process Improvement, IT Strategy, Requirements Analysis, Enterprise Architecture, Software Documentation, Software Project..., Project Management, Healthcare Information..., Integration, Healthcare, Program Management, Data Warehousing
Education
Central Michigan University 1978 — 1983
BS BA, MIS
Blue Cross Blue Shield of Michigan November 2013 - Present
Blue Cross Blue Shield of Michigan August 2010 - November 2013
Blue Cross Blue Shield of Michigan August 2007 - August 2010
Blue Cross Blue Shield of Michigan August 2006 - August 2007
Blue Cross Blue Shield of Michigan May 2000 - May 2006
Skills
Health Insurance, Insurance, Project Management, Operations Management, Leadership, Communication Skills, Analytical Skills, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Organization &..., Problem Solving, Business Process..., Lean Process Improvement, Process Implementation, Process Improvement..., Process Improvement..., Customer Service, Claims Management, Supervising, Resolve Issues, Process Improvement, Healthcare, Performance Management, Team Leadership, Managed Care, Claim, SharePoint, Call Centers, Data Analysis, Business Analysis, Healthcare Management, Benefits Administration, Analysis, Employee Benefits, SDLC, Requirements Gathering, Program Management, Medicaid, HIPAA, Policy, Employee Relations, Training, Visio, Customer Satisfaction, Software Documentation, Access, Vendor Management, Medicare
Education
Central Michigan University 2006 — 2008
Master's degree, Human Resources Administration
Miami University 1994 — 1998
Bachelor's degree, Health/Health Care Administration/Management
Blue Cross Blue Shield of Michigan June 2006 - Present
Horn, Murdock and Cole October 2004 - December 2005
Blue Cross Blue Shield of Michigan February 1996 - October 2004
Deloitte January 1993 - February 1996
Skills
Auditor, Analyst, Compliance, Health Insurance, Medicare, Sarbanes-Oxley Act, IT Audit, CISA, HIPAA, SAS70, Internal Controls, Process Improvement, Risk Assessment, Internal Audit, Fraud, Leadership, Regulatory Requirements, Medicare Part D
Education
Eastern Michigan University 1988 — 1992
BSA, Accounting Information Systems
Central Michigan University 1982 — 1983
Cole-Parmer April 2013 - January 2015
Thermo Fisher Scientific/Cole-Parmer March 2012 - August 2014
Officeteam-Ericsson October 2011 - February 2012
OfficeMax July 2008 - March 2011
Blue Cross Blue Shield of Michigan October 2003 - July 2008
Parade of Shoes January 2001 - January 2005
Skills
Compensation, Benefits, Employee Relations, HRIS, Interviewing, Applicant Tracking..., Coaching, EEO, Benefits Administration, Onboarding, Talent Acquisition, Workforce Planning, Performance Management, Labor Relations, Employment Law, Succession Planning, Employee Benefits
Education
Central Michigan University 2005 — 2007
Masters, Human Resource Administration
Western Michigan University 1998 — 2003
Bachelor Business Administration, Human Resource Management
Grant Associates Inc October 2013 - Present
Grant Associates Inc July 2012 - October 2013
Blue Cross Blue Shield of Michigan April 1991 - July 2011
Skills
Organizational..., Cross-functional Team..., Productivity Improvement, Strategic Planning, Program Management, Leadership, Management, Project Planning, Budgets, Customer Service, Personnel Management, Business Process..., Process Improvement, Vendor Management, Business Analysis, Risk Management, Change Management, Management Consulting, Analysis, Insurance, Employee Benefits
Education
Central Michigan University 2003 — 2007
MSA, Human Resources Administration
Davenport University 1991 — 1996
BA, Business Administration
Muscular Dystrophy Association July 2011 - Present
Plymouth Educational Center May 2008 - June 2011
Blue Cross Blue Shield of Michigan May 1978 - June 2007
Education
Central Michigan University
Bachelor of Science, Community Development
Blue Cross Blue Shield of Michigan September 2009 - Present
Blue Cross Blue Shield of Michigan May 2005 - September 2009
Skills
Microsoft Office, Systems Analysis, System Testing, System Design, Training & Development, Instructional Design, Quantitative Analysis, Corporate Communications, Documentation, Technical Documentation, Business Analysis, Curriculum Development, Healthcare IT, Software Project..., SDLC, Problem Solving
Education
Central Michigan University
Specs Howard School of Media Arts
Blue Cross Blue Shield of Michigan October 2014 - Present
CLAIMS BUSINESS SYSTEM SUPPORT September 2011 - October 2014
Blue Cross Blue Shield Michigan March 2009 - September 2011
Blue Cross Blue Shield of Michigan October 1999 - March 2009
SPECIAL CLAIMS CENTER October 1999 - March 2007
BLUECARD CLAIMS May 1998 - October 1999
Claims Adjudicator March 1989 - August 1997
Skills
Business Analysis, Business Strategy, Business Process..., Operations Management, Microsoft Office, IT Operations, Motivation, Team Leadership, Strategic Planning, Systems Analysis, Customer Service, Customer support, Claims Handling, Claims Resolution, Leadership Development, Team Building, Team-oriented, Testing, Internal Audit, Business Process, Project Management, MS Project, Problem Solving, Forecasting, Risk Management, Leadership
Education
Central Michigan University 2007 — 2010
MSA, Informational Resource Management, 3.8 out of 4.0
Rochester College 2004 — 2007
Bachelor of Business Administration (B.B.A.), Business Administration
Central Michigan University
Master Science Administration, Information Resource Management
Henry Ford Community College
Associate Degree, Business
Blue Cross Blue Shield of Michigan
Skills
SQL, SDLC, DB2, Microsoft SQL Server, Data Warehousing, Data Modeling, SSIS, ETL, Database Design, Informatica, VBA, COBOL, SAS programming, JCL, Access Database, OpenSpan, SAS Programming, Access, Customer Service
Education
Central Michigan University 1980 — 1984
Bachelor of Science (BS), Computer Science
Blue Cross Blue Shield of Michigan Implementation of New Groups into Medicare Advantage$
Skills
Health Insurance, Business Analysis, Insurance, Business Process..., SDLC, Program Management, PMO, Process Improvement, Employee Benefits, Visio, Change Management, Medicare
Education
Central Michigan University 2007 — 2012
Masters of Science Public Administration, Public Administration
Northwood University
Bachelor of Business Administration (B.B.A.)
Blue Cross Blue Shield of Michigan February 2014 - Present
Blue Cross Blue Shield of Michigan/Blue Care Network February 2014 - Present
Blue Cross Blue Shield of Michigan July 1996 - February 2014
Skills
Health Insurance, Process Improvement, Customer Service, Business Analysis, Microsoft Office, Microsoft Excel
Education
Central Michigan University
Master of Science in Administration
Ferris State University
Bachelor of Science (B.S.), Health Systems Administration
Medilodge of Taylor November 2014 - Present
Blue Cross Blue Shield of Michigan April 2014 - November 2014
Oakwood Healthcare February 2012 - April 2014
Ford Motor Company October 1997 - May 2008
Skills
ICU, Healthcare, Hospitals, Nursing, BLS, CPR Certified, Patient Safety, ACLS, EMR, Healthcare Information...
Education
Central Michigan University
Bachelor of Science in Business Administration
Oakland University
Bachelors of Science in Nursing
Blue Cross Blue Shield of Michigan May 2015 - Present
Soaring Eagle Casino and Resort October 2014 - April 2015
Soaring Eagle Casino and Resort December 2013 - October 2014
Central Michigan University July 2007 - September 2013
Skills
Customer Service, Microsoft Office, PeopleSoft, PowerPoint, Networking, Requirements Gathering, Microsoft Excel, Time Management, Sales, Management, SAP ERP, ABAP, SAP Configuration
Education
Central Michigan University 2007 — 2015
Blue Cross Blue Shield of Michigan May 2014 - Present
Blue Cross Blue Shield of Michigan September 2010 - May 2014
Blue Cross Blue Shield of Michigan August 2009 - September 2010
Education
Central Michigan University 2010 — 2013
Master of Public Administration (MPA), Public Administration
Central Michigan University 2005 — 2008
Bachelors of Science, Public Administration
Wayne County Community College District 2002 — 2005
Associate of Science, Computer Information Systems