Blue Cross Blue Shield of Michigan
Industry: Nonprofit organization
DescriptionBlue Cross Blue Shield of Michigan is an independent licensee of Blue Cross Blue Shield Association. Currently it is headquartered in 600 E. Lafayette Blvd. in downtown Detroit. Headquarters: Detroit, Michigan, United States Founded: 1929 Type of business: Independent Subsidiaries: Accident Fund, LifeSecure Insurance Company,
Blue Cross Blue Shield of Michigan List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Blue Cross Blue Shield of Michigan. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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3,982 Blue Cross Blue Shield of Michigan employees in database. Find out everything there's to know about Blue Cross Blue Shield of Michigan employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Blue Cross Blue Shield of Michigan Employees
Blue Cross Blue Shield of Michigan October 2009 - Present
Rochester Medical Center June 2007 - October 2007
Cosi Cafe May 2001 - June 2003
Skills
Health Insurance, Microsoft Office, Leadership, Customer Service, Analytics, Medical Terminology, Medical Billing, Medical Records, Medical Coding, Administrative..., Data Entry, HIPAA, Healthcare, ICD-9, Insurance, Medicaid, Medicare, Process Improvement, PPO, Recruiting, Software Documentation, Telephone Skills, Training, Time Management, Management, Event Planning, Microsoft Excel, Sales, PowerPoint
Education
Davenport University 2009 — 2015
Health Information Management, Health Information Management
Centers for Disease Control and Prevention January 2014 - Present
Centers for Disease Control and Prevention May 2012 - April 2015
Blue Cross Blue Shield of Michigan June 2013 - December 2013
Emory University January 2013 - April 2013
Centers for Disease Control and Prevention September 2011 - May 2012
American Nicaraguan Foundation March 2010 - June 2010
The National Cancer Coalition August 2009 - December 2009
Skills
Epidemiology, Biostatistics, R, Data Analysis, Interactive Data..., Reproducible Research, Data Management, Git, Statistical Modeling, SAS, Stata, Infectious Diseases, Public Health, Global Health, HTML5, CSS, Regular Expressions, D3.js, Research
Education
Emory University Rollins School of Public Health 2011 — 2013
MPH, Global Epidemiology
Clemson University 2005 — 2009
B.S., Biological Sciences
Gilead Sciences August 2014 - Present
Blue Cross Blue Shield of Michigan March 2014 - August 2014
HCL America August 2007 - February 2014
Skills
Storage Area Networks, VMware Infrastructure, Windows Server, Backup Solutions, Disaster Recovery, Microsoft SQL Server, DHCP, DNS management, Microsoft Exchange, Servers, Data Center, Netbackup, HP, VMware ESX, VMware, Cluster, DNS, ITIL, SAN, Virtualization, WAN, SQL, Troubleshooting, Storage, SharePoint, NetBackup
Education
Cochin University of Science and Technology 2003 — 2007
Bachelor of Technology (BTech), Electronics & Communication
Greater Lakes Associate Productions, LLC January 2008 - Present
Blue Cross Blue Shield of Michigan May 2005 - Present
Skills
Organizational Structure, Strategic Human..., International Business..., Project Accounting, Nursing Education, Corporate Events, Product Lifecycle..., Data Analysis, Event Planning, Program Management, Event Producing, Private Events, Wedding Planning, Live Events, Trade Shows, Parties, Event Management, Art Exhibitions, Sponsorship Sales, Festivals, AV, Production Managment, Gala Events, Talent Booking, Fundraising, Venue Management, Incentive Programs, Conference Registration, Event Technology, Business, Tenting, Product Launch, Dealer Meets, Lead Retrieval, Public Relations, Management, Meeting Planning, Sponsorship, Training, Customer Service
Education
Penn Foster 2013 — 2014
Certificate, Bridal Consultant
Davenport University 2000 — 2006
Blue Cross Blue Shield of Michigan April 2013 - April 2014
Recellular Inc. February 2012 - June 2012
Henry Ford Health System - Information Technology June 2011 - February 2012
DTE Energy June 2007 - February 2011
DTE Energy February 2002 - November 2006
DTE Energy June 2000 - February 2002
U of M Medical Center Information Technology May 1998 - January 2000
University of Michigan Health System May 1997 - May 1998
M-Care HMO University of Michigan Health System June 1993 - May 1997
Grand Blanc Township Fire Department April 1993 - June 1993
Skills
Training, Integration, Testing, Access, Databases, Information Technology
Education
Concordia University-Ann Arbor 2015 — 2017
Bachelor of Business Administration (B.B.A.), Business
Langevin Learning Company
Consulting Skills for Trainers, Certificate
On Line Training Course
SQL Plus Query Scripting, Certificate
Mott Community College 1994 — 1997
Business / Marketing (approx. 52 credits)
Rockhurst College of Continuing Education
How to Make a Powerful Presentation, Certificate
University of Michigan H.R. Development courses
Effective Customer Service & Communication Skills, Certificate
Hurley Medical Center
Emergency Medical Technician (EMT), Certificate
Blue Cross Blue Shield of Michigan May 2010 - August 2014
University of Michigan November 2008 - May 2010
Public Health Seattle-King County May 2009 - August 2009
Queensland Health Department April 2007 - May 2007
Skills
Epidemiology, Public Health, Healthcare, Maternal-Child Health, SAS, SQL, ArcGIS, Regression Models, Mixed Model, Survival Analysis, Analysis, Biostatistics, Data Analysis, Research, Outcomes Research, Infectious Diseases, Health Policy, Literature Reviews, Program Evaluation, Health Services Research, Quality Improvement, Pay for Performance, Clinical Research
Education
Harvard School of Public Health 2014 — 2019
Doctor of Science (ScD), Epidemiology
University of Michigan- School of Public Health 2008 — 2010
MPH, Epidemiology
Cornell University 2004 — 2008
BS, Animal Science
Ford Motor Company June 2012 - Present
Ally Financial Inc. October 2011 - May 2012
Grafham Ltd July 2009 - January 2012
KForce November 2010 - September 2011
Blue Cross Blue Shield of Michigan November 2009 - September 2010
EDS, an HP Company March 2007 - March 2009
Electronic Data Systems March 2006 - March 2009
EDS January 2006 - March 2007
Electronic Data Systems 2002 - 2005
Electronic Data Systems 1999 - 2002
Skills
MS Project, ITIL, Project Management, Program Management, Team Leadership, Change Management, Team Building, Strategic Planning, PMP, Vendor Management, Visio, Marketing, Process Improvement, Consulting, Project Planning, Social Media, Management, Coaching, Social Networking, Training, Leadership, Business Process..., SharePoint, PMO, Enterprise Architecture, Testing, Operations Management, Software Development, Cross-functional Team...
Education
Bryant & Stratton 1982 — 1984
Associates, Business Computers
Cuyahoga Community College 1981 — 1983
Associates, Humanities - Nursing
Dealer.com April 2014 - Present
Dealer.com March 2011 - April 2014
Blue Cross and Blue Shield of Vermont July 2006 - March 2011
Blue Cross Blue Shield of Michigan March 2001 - July 2006
Skills
Digital Marketing, Online Marketing, Account Management, Online Advertising, SEO, Leadership, Training, Project Management, Product Knowledge, Communication Skills, Customer Retention, Social Networking, Marketing, Social Media Marketing, Technical Training, SEM, E-commerce
Education
Wayne State University 2003 — 2006
English Language and Literature, General
Colorado State University 1994 — 1997
English Language and Literature, General
Blue Cross Blue Shield of Michigan March 2014 - Present
Blue Cross Blue Shield of Michigan March 2010 - March 2014
Blue Cross Blue Shield of Michigan August 2006 - March 2010
Skills
Business Analysis, Process Improvement, Customer Service, Requirements Analysis, Requirements Gathering, Vendor Management, Insurance, Healthcare, Health Insurance, Project Management, Medicare, Medicare Advantage, Contract Negotiation, Cross-functional Team...
Education
Cornerstone University 2004 — 2005
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
MOSES September 2015 - Present
Wayne State University Center for Urban Studies September 2013 - December 2014
Computech Corporation May 2011 - July 2013
Blue Cross Blue Shield of Michigan June 2010 - August 2010
Ludington Magnet Middle School June 2009 - August 2009
Skills
Recruiting, Onboarding, Hiring, Screening, Technical Recruiting, Human Resources, Talent Acquisition, Staffing Services, Management, Interviews, Employee Relations, Sourcing, Talent Management, Applicant Tracking..., Benefits Negotiation, Internet Recruiting, Resume Writing, Customer Service, Temporary Placement, Research, Data Analysis, Community Engagement, Customer Engagement, Community Outreach, Sustainability, Microsoft Excel, Microsoft Office, PowerPoint, Public Speaking, Microsoft Word
Education
Wayne State University 2011 — 2014
Bachelor of Liberal Arts and Science, Urban Studies
Clark Atlanta University 2009 — 2010
Renaissance High School 2005 — 2009
Blue Cross Blue Shield of Michigan December 2012 - Present
Molina Healthcare of Michigan February 2007 - November 2012
Molina Healthcare of Michigan March 1997 - November 2012
CAPE Health Plan August 2001 - February 2007
CAPE Health Plan March 1997 - October 2006
CAPE Health Plan March 1997 - August 2001
Health Alliance Plan March 1992 - October 1995
CLAIMS ADMINISTRATOR February 1990 - March 1992
CLAIMS ADJUDICATOR September 1987 - November 1988
Health Alliance Plan July 1984 - September 1987
Skills
Community Outreach, Health Insurance, Policy, Managed Care, Healthcare Management, Nonprofits, Network Development, Management, Training, Public Speaking, Negotiation, Process Improvement, Healthcare, Medicare, Marketing, Hospitals, Customer Service, HIPAA, Human Resources, Staff Development, Leadership Development, Strategic Planning, Provider Relations, Coaching, Insurance, Medicaid, Business Process..., Contract Negotiation
Education
Cornerstone University 2005 — 2008
Bachelor of Science (BS), Business Administration, Management and Operations
Cornerstone University
Master Business Administration, Finance/Economics
Lansing Community College August 2004 - Present
Michigan Minority Health Coalition 2004 - Present
School-Community Health Alliance of Michigan 2008 - 2014
Western Michigan University September 2011 - August 2013
Blue Cross Blue Shield of Michigan 2006 - 2008
Michigan House of Representatives 2004 - 2006
University of Pennsylvania Medical Center 1997 - 2003
Woman to Woman Care 1994 - 1997
Skills
Public Speaking, Policy Analysis, Health, Government, Government Relations, Teaching, Community Outreach, Public Policy, Healthcare, Policy, Nonprofits, Health Advocacy, Health Equity, Health Law, Health Policy, Legislation, Legislative Relations, Program Evaluation, Coalitions, Community Development, Fundraising, Grant Writing, Grants, Grassroots Organizing, Political Campaigns, Politics, Program Development, Grassroots
Education
Thomas M. Cooley Law School 2003 — 2006
JD, Law
University of Pennsylvania 1998 — 2002
BA, Social Science
Community College of Philadelphia 1993 — 1997
AAS, Nursing
Blue Cross Blue Shield of Michigan 2014 - Present
St. John Providence Health System September 2012 - Present
Moore's Morsels October 2010 - Present
McKeen & Associates, PC - Civil Justice Attorneys October 2011 - November 2012
Karmanos Cancer Institute June 1995 - September 2010
Skills
Patient Education, Nursing, Medicine, Medical Records, BLS, Hospitals, Medical Terminology, HIPAA, Treatment, Oncology, Chemotherapy, IV, Physicians, Critical Care, Clinical Research
Education
Chamberlain College of Nursing 2012 — 2014
Bachelor of Science (BS), Registered Nursing/Registered Nurse
Henry Ford Hospital School of Nursing 1993 — 1995
Diploma Registered Nurse, Registered Nursing/Registered Nurse
A-Line Staffing Solutions February 2014 - Present
Entrepreneur Works February 2014 - March 2014
Tinnifeet Non Profit Organization September 2013 - January 2014
Chicago Public Schools 2010 - March 2013
Blue Cross Blue Shield of Michigan May 2011 - September 2012
Skills
Directing, Dance, Final Cut Pro, Acting, Creative Writing, Photoshop, Editing, Performing Arts, Choreography, Event Planning, Jazz Dance, Arts Administration, Teaching, Facebook, Improvisation, Modern Dance, Social Networking, Contemporary Dance, Event Management, Public Speaking, Musical Theatre, Dance Education, Ballet, Festivals, Theatre, Grant Writing, Art Education, Fundraising, Community Outreach, Blogging, Social Media, Theatrical Production, Drama, PowerPoint, Stage, Performing, Entertainment, Social Media Marketing, Classical Ballet, Tap, Microsoft Word, Yoga, Stage Management, Cashiering, Microsoft Office, Microsoft Excel, English, Customer Service, Google Docs, Tutoring
Education
Wayne State University 2014 — 2016
Master of Education (M.Ed.), Community Health and Preventive Medicine, 3.5
Columbia College Chicago 2013 — 2014
Master of Arts Teaching, Elementary Education and Teaching, 3.5
Columbia College Chicago 2009 — 2013
Bachelor's of Fine Arts, Dance Teaching, 3.2
Blue Cross Blue Shield of Michigan November 2001 - Present
BCBSM November 2001 - January 2011
Skills
Adobe Creative Suite, Logo Design, Mac, User Interface Design, Illustration, Captivate, Branding, Multimedia, Video Production
Education
College for Creative Studies 1998 — 2000
Graphic Communications/ Illustration, Illustration
United Insurance Group Agency, Inc. September 2014 - Present
The Bridge Covenant Church July 2009 - Present
Blue Cross Blue Shield of Michigan 2012 - 2014
Great Lakes Conference 2008 - 2013
Skills
Theology, Discipleship, Spiritual Direction, Public Speaking, Preaching, Pastoral Care, Biblical Studies, Religion, Pastoral Counseling, Volunteer Management, Fundraising, Youth Ministry, Nonprofits, Community Outreach
Education
Dallas Theological Seminary 1998 — 2002
ThM, Theology - Educational Leadership
Wayne State University 1990 — 1993
BA, Mathematics
Dartmouth College October 2013 - Present
Blue Cross Blue Shield of Michigan June 2015 - September 2015
Greater Detroit Area Health Council March 2014 - May 2014
The Dartmouth Institute for Health Policy & Clinical Practice February 2014 - April 2014
Brookfield Academy Montessori Schools July 2013 - August 2013
National Institutes of Health June 2011 - August 2011
Skills
Microsoft Office, Written Communication, Interpersonal Skills, Data Analysis, Data Entry, Research, Social Determinants Of..., Academic Tutoring, Event Planning, Public Speaking
Education
Dartmouth College 2012 — 2016
Bachelor's Degree, Anthropology and Public Policy
Cranbrook Kingswood 1997 — 2012
High School
W B Winfield Insurande Agency LLC/ AND LegalShield Independent Associate January 2008 - Present
Blue Cross Blue Shield of Michigan 1983 - 2006
Skills
Health Insurance, Insurance, Group Insurance, Medicare, Employee Benefits, Underwriting, General Insurance, Disability Insurance, Health Savings Accounts, Brokers, Group Medical, Managed Care, Strategic Planning, Term Life Insurance, Life Insurance, Workers Compensation, Fixed Annuities, Healthcare, Claim, Team Building, Long Term Care Insurance, Whole Life, Long-term Care, Property & Casualty..., Small Business, Commercial Insurance, Retirement, Claims Management, Dentistry, Critical Illness, Benefits Administration, Retirement Planning, HIPAA, Medicaid, Employee Wellness, Strategic Financial..., 401k, Benefits Design, Universal Life, Professional Liability, Customer Retention, Medical Billing, Risk Management, Health Policy, Financial Services, Executive Management, Training, Accident, Call Centers
Education
Cornerstone University
St Andrews/Catholic Central
Henry Ford Health System June 2008 - Present
Nancy Combs Communications January 2003 - June 2008
Health Alliance Plan 1983 - 2001
Blue Cross Blue Shield of Michigan 1998 - 2000
Presbyterian Church (USA) 1988 - 1990
Skills
Databases, Nonprofits, Strategic Communications, Marketing, Healthcare, Program Management, Data Analysis, Process Improvement, Project Management, Training, Microsoft Office, Management, Microsoft Excel, Access, Community Development, Community Outreach, Event Planning, Fundraising, Grant Writing, Grants, Healthcare Management, Leadership, Networking, Non-profits, Program Evaluation, Public Speaking, Research, Strategic Planning, Visio
Education
Yale University 1975 — 1978
Master of Arts (M.A.), Religion/Religious Studies
Converse College 1972 — 1975
Bachelor's degree, Contemporary Humanities, Valedictorian
Ascension Health - IS July 2005 - Present
Lawrence Technological University May 2011 - December 2011
Blue Cross Blue Shield of Michigan November 1979 - June 2004
Skills
Software Project..., PMP Certified, Healthcare Information...
Education
Lawrence Technological University 2000 — 2003
MSIS, Information Systems
Central State University 1972 — 1976
BA, Sociology, Bus Admn
Blue Cross Blue Shield of Michigan 1999 - 2013
Concordia University Ann Arbor 2003 - 2007
St Joseph Mercy Health System 1997 - 1999
Velocity Healthcare Informatics 1994 - 1996
MQ Data Services 1990 - 1994
MediQual Systems, Inc. 1986 - 1994
Education
Concordia University-Ann Arbor 2000 — 2002
Master of Science (M.S.), Organizational Leadership
Penn State University 1976 — 1979
Registered Nursing/Registered Nurse
NASCO August 2008 - Present
Blue Cross Blue Shield of Michigan November 2000 - December 2008
Max Green's April 1996 - April 2003
Skills
CPT, Revenue and HCPCS, Claims Processing, Project management, Business Analysis, Mainframe to web..., Provide QA and App..., .NET, cobal, MS Office Suite, ICD-10, SQL, Visio, ICD-9, Regression Testing, User Acceptance Testing, Test Cases
Education
Davenport University 2012 — 2015
Master of Business Administration (MBA), Strategic Management
Davenport University
Bachelor of Business Administration (BBA), Business Administration and Management, General
Blue Cross Blue Shield of Michigan March 2005 - Present
Insurance Data Services March 2003 - March 2005
JP Morgan October 1995 - December 2001
Skills
Customer Service, Marketing, Account Management, Sales, Marketing Strategy, Strategic Planning, Healthcare, Employee Benefits, Process Improvement, Team Building, Outlook, Marketing Communications, Insurance, Microsoft Excel, Forecasting, Microsoft Office, Leadership, Customer Satisfaction, Public Speaking, Sales Management, New Business Development, Health Insurance, Medicare, Coaching, Training, Analysis
Education
Northwood University 2005 — 2010
Bachelors, Business Administration and Marketing
Davenport University
Business Administration and Management, General
FOX17 May 2015 - Present
Prep Hoops Michigan October 2014 - Present
The D Zone, LLC February 2014 - Present
NorthPointe Christian Schools September 2012 - May 2015
NextUpRecruits April 2014 - April 2015
NorthPointe Christian Schools October 2012 - January 2015
Blue Cross Blue Shield of Michigan May 2013 - February 2014
S.A.F.E. Management at Ford Field May 2013 - December 2013
Schoolcraft College January 2012 - March 2012
Schoolcraft College September 2011 - January 2012
Skills
Sports, Sports Management, Communication, Sports History, Sports Coaching, Business, Leadership, Computers, Microsoft Word, PowerPoint, Microsoft Excel, Sports Writing, Sports Reporting, News Writing, Radio Broadcasting, Athletic Training, Athletics
Education
Cornerstone University 2012 — 2016
Business: Sports Management and General Communications, Entering Senior Year
Livonia Churchill
Livonia Churchill
Blue Cross Blue Shield of Michigan June 2009 - Present
Skills
Leadership
Education
University of Michigan - Stephen M. Ross School of Business 1999 — 2002
MBA
Coimbatore Institute of Technology 1985 — 1989
B.E.
Freelance / Graphic Design Services 2009 - Present
Blue Cross Blue Shield of Michigan May 2008 - December 2008
College for Creative Studies (Community Arts Partnerships) January 2008 - June 2008
American Society of Employers Detroit Youth Overcoming Challenges Project 2004 - 2008
Education
Cass Technical High School 1997 — 2001
High School Diploma, General Education
College for Creative Studies
BFA, Graphic Design
Peachtree Women's Renovations December 2008 - Present
Goodness Gracious Floral December 2007 - Present
Peachtree December 2004 - Present
Blue Cross Blue Shield of Michigan June 2001 - Present
Education
Davenport University 2002 — 2003
Marketing
Macomb Community College
Publice Relations
Self Employed - Consulting April 2013 - Present
Blue Cross Blue Shield of Michigan July 2011 - April 2013
US Army 2d Recruiting Brigade January 2009 - July 2011
The Buntin Group October 2007 - December 2009
U S Health Group August 2005 - September 2006
US Health and Life Insurance Company October 2002 - March 2006
Trigon, Blue Cross Blue Shield of Virginia, Anthem (Wellpoint) July 1999 - October 2002
American General Life and Accident Insurance Company AIG July 1996 - August 1999
US Army Recruiting Command, 3rd Brigade July 1995 - July 1996
HQ US Army Recruiting July 1994 - July 1995
Skills
Marketing Communications, Strategic Planning, Sales Management, Database Marketing, Lead Generation, Digital Marketing, Content Management, Social Media, Call Center, MRM, Social Media Marketing, Segmentation, Integrated Marketing, Thought Leadership, Analytics, Marketing Strategy, Email Marketing, B2B, SEM, Call Centers, CRM, Strategy, Marketing, Advertising, E-commerce, Competitive Analysis, SEO, Market Research
Education
University of San Francisco 2009 — 2009
Master Certificate, Internet Marketing
Webster University 1989 — 1991
MA, Marketing
Columbia College 1986 — 1988
BS, Business
Ohio State University 1972 — 1975
none
Chrysler June 2012 - September 2012
City of Detroit April 2011 - January 2012
Blue Cross Blue Shield of Michigan September 2004 - January 2008
Skills
MS Access, Access
Education
Davenport University
Bachelor of Business Administration (B.B.A.), Finance
Davenport University
B.A, FinancePursuing
Neapco Holdings, LLC December 2012 - Present
Blue Cross Blue Shield of Michigan May 2005 - May 2012
H&R Block January 2006 - April 2012
Washtenaw County September 1996 - May 2005
Key Bank June 1990 - September 1996
Skills
Treasury, Banking, Cash Management, Investments, Debt Management, Corporate Finance, Cash Flow Forecasting, Tax, Financial Accounting, Cash Receipts, Accounts Payable, Accountability, Pensions, Project Management, Personnel Supervision, Escheatment, Workstation..., Healthcare Industry, Government, Process Improvement, Auditing, Accounts Receivable
Education
Eastern Michigan University 2008 — 2012
MBA, Business Administration, 3.8
Cleary University 2002 — 2004
Bachelor of Business Administration (BBA), Finance, 3.79
Team Detroit October 2014 - Present
Organic February 2014 - July 2014
Clarity Voice September 2013 - November 2013
Organic November 2012 - August 2013
Woodward One Media April 2012 - November 2012
Blue Cross Blue Shield of Michigan June 2011 - October 2011
Enertia Solutions April 2005 - February 2010
Guaranty Bank March 2003 - February 2005
TCF Bank May 1998 - December 2001
Skills
User Interface Design, User Experience, Web Design, CMS, CSS3, CSS, Web Development, WordPress, HTML 5, Photoshop, HTML5, Adobe Creative Suite, JavaScript, jQuery, MySQL, Illustrator, SEO, Front-end, PHP, Interaction Design, Usability, Creative Problem Solving, HTML emails, Cross-browser..., Responsive Web Design, Graphic Design, AngularJS, Mobile Applications, Information Architecture, Joomla, Microsoft Office, XML, Mobile Design, XSLT, XSL, Subversion, Github, Social Media, Debugging, Visual Studio, Image Editing, Search Engine..., Project Management, Usability Testing, Social Media Marketing, Manage Client..., Problem Analysis, Problem Solving, Layout, Mobile Devices
Education
Free Code Camp
Full Stack Web Development
College for Creative Studies 1999 — 2002
Bachelor of Fine Arts (B.F.A.)
Wayne County Community College District 2011 — 2014
Master Web Designer - Certificate
Specs Howard School of Broadcast Arts 2000 — 2001
Modis July 2015 - Present
Blue Cross Blue Shield of Michigan March 2012 - May 2015
Denison Consulting February 2011 - March 2012
WriteSteps November 2010 - February 2011
The Michigan Council of Women In Technology July 2010 - January 2011
Daimler Financial Services August 2007 - October 2008
DaimlerChrysler Financial Services April 2007 - July 2007
DaimlerChrysler Financial Services June 2001 - April 2007
CDI Information Services June 2000 - June 2001
G.L.P. & Associates June 1997 - February 2000
Skills
Process Improvement, Vendor Management, Customer Service, Business Process..., Program Management, Project Planning, Management, Problem Solving, Cross-functional Team..., Operations Management, Coaching, Account Management, Troubleshooting, Sales, Business Analysis, Project Management, Finance, Analysis, Integration, Market Research, Team Building, Data Analysis, Creative Problem Solving, Strategic Planning, Strategy, Certified Project..., PMP, Employee Training, Change Management, Consulting, Software Documentation, Attention To Detail, Call Centers, Budgets, NACHA, Electronic Payments, Payment Processing, CRM, Leadership, Training, Risk Management, Financial Analysis
Education
Ann Arbor Spark Shifting Gears 2010 — 2010
Neumann University 1991 — 1993
BA
Community College of Philadelphia 1989 — 1991
A.A.
Strath Haven High School 1984 — 1988
Blue Care Network June 2012 - Present
CIBER, Inc. April 2011 - August 2012
Blue Cross Blue Shield of Michigan May 2009 - April 2011
Chrysler LLC November 1999 - November 2008
Trillium Teamologies August 1998 - November 1999
Comerica November 1996 - August 1998
CDI May 1996 - November 1996
Fastech November 1993 - May 1996
Education
Cleary University 2001 — 2002
MBA, Business
Cleary University 1996 — 1998
BBA, Business
Schoolcraft College 1990 — 1992
Associates, Computer Science
Blue Cross Blue Shield of Michigan October 2012 - Present
Charter One Bank September 2011 - September 2012
Coach, Inc September 2007 - August 2011
Grand Valley State University December 2007 - December 2009
Skills
Microsoft Office, Leadership, Management, Sales, Problem Solving, Time Management, Relationship Building, Communication, Customer Service, Microsoft Excel, Strategic Planning, PowerPoint
Education
Cornerstone University 2010 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General
Grand Valley State University 2005 — 2009
Bachelor of Science (B.S.), Legal Studies, General
Blue Cross Blue Shield of Michigan October 2014 - Present
Washtenaw Community College June 2012 - Present
Blue Cross Blue Shield of Michigan September 2013 - October 2014
U.S. Federal Government DCAA IRS June 2009 - September 2013
Michigan Veterinary Specialists May 2007 - June 2009
Robinson, Pietras, Kalisky & Co. October 2006 - April 2007
Schoolcraft College January 2006 - December 2006
Oakwood Business Solutions August 2006 - October 2006
Horiba Instruments, Inc. May 2004 - August 2006
Jackson Hewitt January 2005 - April 2006
Education
Davenport University 2010 — 2012
MBA, Accounting, 3.9
Davenport University 2009 — 2009
BBA, Accounting, 3.7
Schoolcraft College 2004 — 2007
AAS, Accounting, 3.8
Specs Howard School of Media Arts 1999 — 2000
Vocational Training, Radio & Television Broadcasting
Mercedes-Benz Financial Services USA LLC May 2015 - Present
Hope for Women Magazine January 2013 - Present
So It Is Written LLC January 2009 - Present
DTE Energy October 2014 - May 2015
Blue Cross Blue Shield of Michigan August 2014 - October 2014
DTE Energy June 2013 - May 2014
Greater Grace Temple-The Master's Commission March 2013 - January 2014
Women of Standard Magazine January 2013 - June 2013
McCann Erickson January 2012 - June 2013
Raytheon Professional Services October 2009 - January 2012
Skills
Editing, Copywriting, Newsletters, Proofreading, Social Media, Publications, Advertising, Editorial, Marketing, Journalism, Social Networking, Writing, Content Management, Public Speaking, Digital Marketing, Social Media Marketing, Marketing Communications, Magazines, Blogging, Public Relations, Copy Editing, Press Releases, Technical Writing, Content Development, Publicity, Management, Brochures, Facebook, Layout, Corporate Communications, Research, Event Planning, Creative Writing, Web Content, Online Marketing, Publishing, Media Relations, Strategic Communications, Email Marketing, Content Strategy, WordPress, SEO, Integrated Marketing, Online Advertising, Brand Development, Video, Creative Direction, Digital Media, Radio, Change Management
Education
Colorado Technical University 2007 — 2008
MBA, Marketing
University of Missouri-Columbia 1997 — 2001
BA of Journalism, Journalism
Communication & Media Arts 1993 — 1997
Diploma, Journalism
Horizons Comprehensive June 2008 - Present
Blue Cross Blue Shield of Michigan May 1989 - September 2009
Blue Cross Blue Shield of MI May 1989 - September 2009
Skills
Medical Billing, Professional Staffing, Applicant Tracking..., Employee Benefits, Call Center, Benefits Negotiation, College Recruiting, Internet Recruiting, Talent Acquisition, Onboarding, Staff Augmentation, Recruitment Advertising, Permanent Placement, Contract Recruitment, Executive Search, Recruiting, Screening, Background Checks, Sourcing, Taleo, Temporary Staffing, Resume Writing, Vendor Management
Education
Davenport University 1991 — 1995
Associates, Business Administration
Kaplan University
Bachelor of Science (BS), Health Services/Allied Health/Health Sciences, General
Health Care Services Corporation (HCSC) December 2014 - Present
w3r Consulting August 2012 - November 2014
First Solar April 2008 - August 2012
Blue Cross Blue Shield of Michigan January 2002 - April 2008
Scient January 2000 - May 2001
Peritus Software Services, Inc. June 1997 - January 2000
Sun Microsystems October 1996 - May 1997
Compression Labs, Inc. November 1993 - October 1995
Unisys September 1983 - October 1993
Skills
Global Program..., Acquisition Integration, Strong Business Acumen, Business Partnering, Building Strong Teams, Performance..., Project Portfolio..., Project Delivery, Project Execution, Strategic Planning, Visualization, Visioning, Change Leadership, Mentoring, Horizontal Management, Cross-functional Team..., Technology Development, Technology Integration, Innovation, International Business, Project Management, Management, Change Management, Business Networking, Analysis, Team Leadership, SDLC, ERP, SharePoint, Vendor Management, Leadership, Process Improvement, Software Development, Integration, Visio, High Performance Teams, Testing, IT Strategy, Security, Business Development, PMP, PMO, Business Process..., Program Management, IT Management, Enterprise Architecture, Business Analysis, Data Warehousing
Education
Northeastern University - Graduate School of Business Administration 2009 — 2013
MBA, International Business & High Tech Management
University of Michigan-Dearborn 1982 — 1986
BS, Computer Science
Divine Child High School
AvMed, Inc. August 2010 - Present
National Brokers Network, LLC 2009 - March 2011
Mercedes Homes, Inc. January 2006 - April 2009
Blue Cross Blue Shield of Michigan May 1986 - January 2006
Mellon Financial November 1979 - May 1986
The Hartford June 1973 - November 1979
Skills
Insurance, Employee Benefits, Property & Casualty..., Risk Management, Health Insurance, Liability, Risk Financing, Professional Liability, Claim, Disability Insurance, Financial Risk, Life Insurance, Commercial Insurance, Captives, Sales, Casualty Insurance, Workers Compensation, Marketing, Mergers & Acquisitions, Business Continuity..., Directors & Officers...
Education
Cleveland State University - Cleveland-Marshall College of Law 1975 — 1979
JD, Law
Edinboro University of Pennsylvania 1969 — 1973
Walsh Jesuit High School 1965 — 1969
Blue Cross Blue Shield of Michigan September 2015 - Present
Blue Cross Blue Shield of Michigan January 2015 - September 2015
Blue Cross Blue Shield of Michigan January 2013 - September 2015
Blue Cross Blue Shield of Michigan April 2011 - January 2013
General Motors July 2007 - April 2009
Skills
Project Management, Leadership, Management, Start-ups, Process Improvement, Time Management, Strategic Planning, Budgets, Customer Service, Microsoft Office, PowerPoint, Financial Analysis, Microsoft Excel, Program Management, Employee Benefits
Education
Davenport University 2000 — 2002
Bachelor’s Degree, Management, Graduated with Honor / 3.6 GPA
Macomb Community College 1993 — 1997
Associate’s Degree, Business Management, Graduated with Honor
Strategic Staffing Solutions February 2014 - September 2014
Focus:HOPE September 2012 - November 2013
Connect Your Community Detroit July 2010 - August 2012
Dependable Computer Services March 2002 - July 2010
Miller Parking Company L.L.C. 2003 - 2008
Computers and Electrontics Enterprises May 2001 - December 2002
Blue Cross Blue Shield of Michigan November 1998 - January 2001
ANCOR INFORMATION MANAGEMENT April 1998 - August 1998
Skills
A+ Certified, Software Installation, XP, Windows 7, Troubleshooting, System Administration, Computer Hardware, Microsoft Office, Windows Vista, Operating Systems, Customer Service, Network Administration, Wireless Networking, Technical Support, Help Desk Support, Lotus Notes, Windows, CompTIA A+ Certification, Access, Project Management, Software Documentation, Team Building, Hardware, Community Outreach, Teaching, Networking, Training, Data Entry, Printers, Windows XP, Servers, Laptops, Windows Server
Education
Kaplan University 2008 — 2012
B.S.I.T., Information Technology
FOCUS HOPE ITC 2008 — 2009
Comp TIA A+, Information Technology
Wayne County Community College 1978 — 1980
A.A.S., Information Systems
Davenport University
University of Michigan-Dearborn
Wayne State University
Red Cedar Residential LLC September 2014 - Present
Blue Cross Blue Shield of Michigan December 2011 - August 2014
Blue Cross Blue Shield of Michigan August 2011 - December 2011
Mercedes Benz Financial Services June 2009 - August 2011
Chrysler Financial Services April 2008 - March 2009
Chrysler Financial Services August 2007 - December 2008
Chrysler Financial Services November 2005 - August 2007
USF Insurance Company July 2003 - November 2005
Lason Systems, Inc December 2000 - May 2003
WJLB/WMXD October 1998 - November 2000
Skills
Project Management, Accounting, Analysis, SAP, Management, Leadership, Account Reconciliation, Auditing, Training, Software Documentation, Business Process, General Ledger, Accounts Payable, Budgets, Microsoft Excel, Variance Analysis, Process Improvement
Education
Lawrence Technological University 2014 — 2014
Certificate, Project Management
Walsh College 2009 — 2010
Masters, Management & Strategic Leadership
Davenport University 1998 — 2002
Bachelors of Business Administation, Accounting
Henry Ford Community College 1994 — 1998
Associates Business Administration, Accounting
Blue Cross Blue Shield of Michigan April 2015 - Present
Blue Cross Blue Shield of Michigan March 2013 - April 2015
Blue Cross Blue Shield of Michigan February 2015 - March 2015
Blue Cross Blue Shield of Michigan July 2014 - August 2014
CO-OP Financial Services November 2010 - November 2012
Fiserv CU Solutions May 2006 - November 2010
Capitol Bancorp November 2004 - May 2006
Standard Federal Bank December 2002 - July 2004
Skills
Microsoft Word, Lean Six Sigma, HDI Support Center..., Pharmaceutical Industry, Microsoft Excel, PowerPoint, Outlook, Analysis, Analytics, ICD-9, ICD-10, Prior Authorization, Medical Terminology, Financial Services, Debit Cards, Home Equity Loans, ACH, Customer Service, Quality Improvement, Research, Help Desk Support, Payment Card Processing, Healthcare, Leadership, Access, Management
Education
Colorado Technical University
Health/Health Care Administration/Management
Wayne County Community College District
Computer Information Systems, 4.0
Everett High school
Blue Cross Blue Shield of Michigan October 2012 - Present
eJobMate.com October 2010 - October 2011
Touch of Country November 1996 - July 2008
First National Bank September 1995 - November 1996
Citizens Property Insurance December 1989 - August 1995
Skills
Administration, Customer Relations, Customer Service, Resume Writing, Mentoring, Training & Development, Hiring, Team Coordination, Team Leadership, Employee Relations, Staff Management, Salary Negotiation, Team Building, Business Planning, Event Management, Social Media, Social Networking, Online Marketing, Product Development, New Business Development, Budget Tracking, Budget Preparation, Trade Shows, Marketing Communications, Purchasing, Sales Management, Direct Sales, Analysis, Product Marketing, Microsoft Office, Coordinate, Confidentiality, Time Management, Organizational..., Recruiting, Benefits Negotiation, Networking, Management, Market Research, Marketing, Budgets, Business Development, Entrepreneurship
Education
Douglas J Aveda Institue 2008 — 2009
Cleary University 1992 — 1995
Bachelors Business Administration, Business
The Plaza Hotel and Casino May 2014 - Present
Kelly Road Studio January 2013 - Present
The VenetianThe Palazzo of Las Vegas July 2008 - December 2013
Blue Cross Blue Shield of Michigan May 2000 - September 2007
Aquent May 2000 - March 2001
Universal Imaging Plus February 1998 - May 2000
Number One Graphics October 1996 - February 1998
Marketing Resource Group June 1994 - October 1996
Wayne State University September 1992 - June 1994
Skills
Graphic Design, Photography, Photoshop, Brochures, Advertising, Direct Mail, Graphics, Direct Marketing, Adobe Creative Suite, Adobe Cloud, InDesign, Illustrator, Dreamweaver, Muse, Adobe Acrobat, Art Direction, Art, Pre-press, Layout, Typography, Illustration, Logo Design, Posters, Web Design, Branding, Concept Development, Brand Development, Corporate Branding, Corporate Identity, Collateral, Annual Reports, Newsletters, Invitations, Magazines, Packaging, Marketing Communications, Marketing, Social Media, Microsoft Office, Event Planning, Catering, Bookkeeping, Mac, Publications, Branding & Identity, Email Marketing
Education
Henry Ford Community College 2005 — 2007
NA, Web Design Certification
College for Creative Studies 1999 — 1999
NA, Illustration
Wayne State University 1990 — 1992
BFA, Graphic Design
Oakland Community College 1989 — 1991
ALA, Graphic Design
Western Michigan University
Blue Cross Blue Shield of Michigan 2015 - Present
Dana Holding Corporation July 2010 - June 2015
Dana Holding Corporation August 2002 - July 2010
Skills
Experienced Business..., Programming, Manufacturing, Process Improvement, Automotive, SAP GL, Testing, Continuous Improvement, Six Sigma, Kaizen, Customer Service, Lean Manufacturing
Education
Indiana Wesleyan University 1984 — 1986
Bachelor of Science (B.S.), Computer and Information Sciences and Support Services
Concordia Theological Seminary 1980 — 1984
Master of Arts (M.A.), Religion/Religious Studies
Concordia College 1975 — 1979
Bachelor of Arts (B.A.), Business Administration with Accounting, International Relations
Blue Cross Blue Shield of Michigan June 2015 - Present
The Creative Group October 2013 - June 2015
Eastman Outdoors October 2013 - April 2015
Trevco Inc /Popfunk October 2011 - September 2012
University of Michigan January 2009 - October 2011
Headfirst Printing November 2009 - August 2011
Skills
InDesign, Illustration, Logo Design, Graphic Design, Drawing, Illustrator, Photoshop, Storyboarding, Adobe Creative Suite, Screen Printing, Typography, Digital Illustration
Education
College for Creative Studies 2006 — 2011
B.F.A, Illustration
ZF TRW August 2011 - Present
Blue Cross Blue Shield of Michigan April 2011 - August 2011
General Dynamics Land Systems January 2010 - December 2010
Noble Metal Processing November 2007 - April 2009
Stahls' August 2006 - November 2007
Stahls' April 2003 - August 2006
Stahls' 1999 - 2003
Skills
Management, Forecasting, Cross-functional Team..., Analysis, Product Development
Education
University of Michigan-Dearborn 2010 — 2012
MBA
Davenport University 2003 — 2006
B.A.
Oakland Community College 2000 — 2003
A.S.
Kaiser Permanente May 2015 - Present
The Solution Lab, Inc. January 2015 - May 2015
Genesis Research Group September 2014 - November 2014
Blue Cross Blue Shield of Michigan April 2014 - August 2014
BeneStream January 2014 - May 2014
Institute for Community Research June 2013 - August 2013
The Institute for Community Research May 2012 - May 2013
Skills
SQL, Data Analysis, Public Health, Research, SPSS, SAS, Statistics, Health Policy, Community Outreach, Qualitative Research, Health Insurance, Epidemiology, Culture, Josh Groban, Access, R
Education
Columbia University Mailman School of Public Health 2013 — 2015
Master's of Public Health, Health Policy and Practice and Epidemiology
inFUSION Group LLC April 2015 - Present
Positive Approach Strategies, LLC 1999 - Present
Kalamazoo Valley Community College January 2002 - May 2005
American Diabetes Association September 2000 - November 2002
Everest Institute (formerly Grand Rapids Educational Center) January 1995 - September 1999
Blue Cross Blue Shield of Michigan January 1989 - February 1994
Skills
Training, Change Management, Leadership, Coaching, Public Speaking, Team Building, Organizational..., Staff Development, Leadership Development, Motivational Speaking, Fundraising, Nonprofits, Grant Writing, Strategy, Marketing, Program Management, Adult Education, Teaching, Program Development, Community Outreach, Resume Writing, Instructional Design, Healthcare, Conflict Resolution, Career Development, Training Skills, Small Business, Strategic Planning, Workshop Facilitation, Public Relations, Executive Coaching, Time Management, Career Counseling, Organizational..., Higher Education, Curriculum Development, Personal Development, Management, Customer Service, Event Planning, Consulting, Human Resources, Management Consulting, Performance Management
Education
Central Piedmont Community College 2015 — 2015
Project Management Professional Courses, Projecct Management & Business Analysis
Western Michigan University 2013 — 2013
Master of Public Administration (MPA), Industrial and Organizational Psychology, A
Western Michigan University 1998 — 2000
MPA, Public Administration
Nazareth College Kalamazoo 1985 — 1988
BBA, Business Administration
Portage Northern High School 1980 — 1983
Blue Cross Blue Shield of Michigan March 2008 - Present
Fifth Third Bank October 2007 - March 2008
Wessin Transport July 2003 - October 2007
Skills
Customer Relations, Microsoft Office, Customer Service, Insurance, Employee Benefits, Healthcare, Accounting, Finance, Leadership, Loans, Process Improvement, Customer Satisfaction, Public Speaking, Invoicing, Staff Development, Microsoft Excel, Health Insurance
Education
Cornerstone University 1987 — 1992
Bachelor, Religious Ed.
Purple Nite Bloom Design, LLC June 2010 - Present
Towers Watson 2011 - 2014
Butzel Long January 2007 - June 2010
Blue Cross Blue Shield of Michigan March 2006 - December 2006
Ford Motor Company November 2003 - February 2006
Skills
Graphic Design, Advertising, Art Direction, Corporate Identity, Illustrator, Brochures, Logo Design, Pre-press, Direct Mail, Posters, Flyers, Banners, Graphics, Newsletters
Education
College for Creative Studies 1990 — 1995
BFA, Art Direction / Graphic Communications
Stefanini February 2015 - Present
Blue Cross Blue Shield of Michigan September 2014 - December 2014
Covisint February 2013 - May 2014
Compuware March 2012 - February 2013
Big Communications December 2011 - February 2012
Delphi July 2011 - December 2011
College for Creative Studies September 2009 - April 2011
Detroit Media Partnership September 2010 - December 2010
Devon Promotions and Advertising May 2008 - August 2008
Skills
Adobe Creative Suite, Agile Methodologies, Creative Problem Solving, Mobile Application..., User Interface Design, Usability, Human-computer..., Mobile Devices, Front-end Development, Rapid Prototyping, Information Architecture, Information Design, Telematics, Visio, Research, Brand Development, Web Design, HTML + CSS, XHTML, Motion Graphics, Augmented Reality, JavaScript, HTML5, Axure, Hand Lettering, Hand Rendering, Carpentry, Letterpress, Screen Printing, Digital Photography, Illustration, Exhibition Graphics, Team Leadership, Team Building, Copywriting, XML, Final Cut Pro, Stop Motion, Audio Editing, Video Editing, Videography, Video Production, Experience Design, Cinema 4D, Objective-C, ActionScript, Blender, Hardware, Soldering, Welding
Education
College for Creative Studies 2007 — 2011
BFA, Graphic Design
CMS Energy January 2015 - Present
Plymouth Rock Energy May 2013 - August 2014
Integrys Energy Services February 2009 - April 2013
Integrys Energy Services January 2007 - February 2009
Integrys Energy Services December 2006 - January 2007
Blue Cross Blue Shield of Michigan January 2006 - December 2006
Skills
Microsoft Excel, Access, Predictive Modeling, Statistical Modeling, Macro, Regression Models, Data Analysis, Forecasting, Financial Analysis, Business Analysis, Process Improvement, Financial Modeling, Pricing, Analysis, Competitive Analysis, Pivot Tables, Sales, Leadership, New Business Development, Finance, Marketing, Software Documentation, Risk Management, Product Development
Education
Madonna University 2010 — 2012
Master's of Business Administration, International Financial Operations
Madonna University - Graduate Studies 2010 — 2012
Graduate Certificate, International Business Financial Operations, 4.0
Cleary University 2002 — 2004
Bachelor of Business Administration, Finance
Washtenaw Community College 2000 — 2003
Associate, Applied Science for Computer Networking
coachcharlene.com 2010 - Present
Blue Cross Blue Shield of Michigan 2001 - Present
Compass 2010 - April 2012
Better YOUniversity 2010 - 2011
CoachVille 2009 - 2011
The University of Texas System February 1992 - June 1994
Skills
Coaching, Leadership Development, Team Leadership, Leadership, Management, Nonprofits, Time Management, Executive Coaching, Entrepreneurship, Training, Team Building, Public Speaking, Personal Development, Management Consulting, Performance Management, Marketing, Strategic Planning, Emotional Intelligence, Non-profits, Recruiting, Program Management, Change Management, Customer Service
Education
Davenport University
Business Administration, Management
Blue Cross Blue Shield of Michigan July 2010 - Present
BCBSM July 2010 - October 2013
Great Expressions Dental Centers 2006 - 2009
Health Care Solutions 1997 - 2003
ComfortCare of Michigan 1995 - 1997
ADCO Circuits 1990 - 1992
Skills
Programming, SQL, Windows Server, Automation, VB.NET, SAS programming, SAS Base, SQL*Plus, PL/SQL, Microsoft SQL Server, Oracle, T-SQL, Software Documentation, Access, Healthcare, Microsoft Office, MS Project, SharePoint, Databases
Education
Cleary University 1999 — 2002
Associate's degree, Management of Information Technology
Michigan State University 1982 — 1983
Kalamazoo College 1981 — 1982
AmeriHealth Caritas May 2015 - Present
Tenet Health, Detroit Medical Center March 2013 - April 2015
Henry Ford Health System March 2012 - March 2013
Detroit Medical Center 2007 - 2011
Health Alliance Plan 2005 - 2008
Providence Hospital 1999 - 2005
Blue Cross Blue Shield of Michigan August 1996 - July 1998
Skills
Nursing, Utilization Management, Case Managment, Inpatient, Acute Care, Home Care, Medical/Surgical, Patient Advocacy, Healthcare Management, Critical Care, Hospitals, Disease Management, Staff Development, mentoring, Leadership, Epic Systems, EMR, Utilization Review, Revenue Cycle, Healthcare Information..., Medicare, Medical-Surgical, Case Management
Education
Chamberlain College of Nursing 2014 — 2016
Master of Business Administration (M.B.A.), MSN/MBA
Madonna University
BS, Nursing
Retired September 2014 - Present
Segal company February 2014 - August 2014
Moroni Fantin April 2011 - February 2014
Action Benefits August 2007 - March 2011
Great Lakes Health Plan 2006 - 2008
Blue Cross Blue Shield of Michigan 1998 - 2003
Skills
Employee Benefits, Process Improvement, Health Insurance, Customer Service, Insurance, Healthcare, HIPAA, Access, Data Analysis, Medicare, Strategic Planning, Business Analysis, Analysis, Software Documentation, Team Building, Employee Relations, Vendor Management, Managed Care, Leadership, Visio, Training, Call Centers, Performance Management, Business Process..., Budgets, Change Management
Education
Davenport University 2001 — 2002
MBA, Entreprenurial Management
Cleary University 1993 — 1995
Bachelor of Arts, Business
CareOregon August 2015 - Present
CareOregon September 2013 - Present
Compliance Resource Group February 2013 - Present
Blue Cross Blue Shield of Michigan September 2012 - February 2013
Compliance Resource Group, Inc. October 2011 - September 2012
Takeda Pharmaceuticals June 2011 - October 2011
CareFusion June 2009 - August 2010
KPS Health Plans November 2003 - December 2008
State of Washington 1989 - 2003
Skills
Influencing others, Risk Assessment, Ethics, Policy, Negotiation, HIPAA, Process Improvement, Risk Management, Contract Negotiation, Compliance Audits, Compliance Management, Legal Compliance, Regulatory Affairs, Healthcare, Managed Care, Compliance, Change Management, Enterprise Risk..., FDA, Health Insurance, Quality Auditing, Training, Employee Benefits, Contract Management, Management, Strategic Planning, Medicare, Program Management, Analysis, Software Documentation, Human Resources, Insurance
Education
Chapman University 2004 — 2006
MHA, Masters in Healthcare Administration
Pacific Lutheran University - School of Business 1973 — 1977
BBA, Management
Blue Cross Blue Shield of Michigan
Skills
Process Improvement, Medicare, Insurance, SDLC, Claim, Business Intelligence, Analytics, Strategy, Health Insurance, Team Building, Business Analysis, Program Management, Change Management, Business Process..., Employee Benefits, Healthcare, Managed Care, Vendor Management, Underwriting, HIPAA, Strategic Planning, Business Strategy, Customer Service, Contract Negotiation, Leadership, Risk Management, Disease Management, Data Analysis, Medicaid, Health Policy, Analysis, Cross-functional Team..., Call Centers, Disability Insurance, Management Consulting, Visio, Healthcare Consulting, Brokers, Executive Management
Education
Davenport University
Bachelors in Business Administration
OnStar March 2014 - Present
Comerica Bank 2012 - 2013
Mycroft 2011 - 2012
Blue Cross Blue Shield of Michigan February 2011 - September 2011
Comerica Bank August 2010 - January 2011
Ally (Vaco Technologies) April 2010 - August 2010
OnStar (Kelly Technical) October 2005 - May 2009
Plastech Engineering November 2003 - October 2005
Ford Motor Co January 2001 - November 2003
General Motors (AeroTech Technical) January 2000 - January 2001
Skills
Business Process, PMP, Project Planning, Testing, PMO, Vendor Management, SDLC, Software Development, Program Management, Management, Project Management, MS Project, Business Analysis, Project Portfolio..., SharePoint, Business Intelligence, Analysis, Governance, Databases, Resource Management, Leadership, CRM, IT Management, Business Process..., Solution Architecture, Agile Methodologies, Agile Project Management, Quality Assurance, Outsourcing, Risk Management, Software Project..., IT Service Management, Requirements Analysis, Product Management, Information Technology, Process Improvement, Six Sigma, ITIL, Integration, Process Engineering, Cross-functional Team..., Change Management, Telecommunications, Team Management, Budgets, Team Building, Requirements Gathering, Software Documentation, Team Leadership, Certified Scrum Master...
Education
Davenport University 2012 — 2012
MBA Management, Strategic Management
Davenport University
Bachelor of Business, Business Administration, Management
Blue Cross Blue Shield of Michigan October 2007 - Present
Blue Cross Blue Shield of Michigan January 2006 - October 2007
Blue Cross Blue Shield of Michigan October 2001 - January 2006
Gyro Design Group January 1999 - October 2001
Skills
Microsoft Office, Teaching, Research, Microsoft Word, Public Speaking, Nonprofits, Microsoft Excel, Photoshop, Coaching, Access, Customer Service, Leadership, Training, Software Documentation, Vendor Management
Education
Cleary University 1999 — 2001
Bachelor of Business Administration (BBA), Human Resources Management and Services
Blue Cross Blue Shield of Michigan April 2013 - Present
Booz & Company January 2012 - April 2013
Humana June 2009 - January 2012
Hewitt Associates July 2002 - August 2008
Education
Columbia University - Columbia Business School 2008 — 2010
MBA, Strategy, Management
Providence College 1998 — 2002
BA, Mathematics, Psychology
Optum June 2010 - Present
Edoceo, LLC January 2000 - July 2010
Blue Cross Blue Shield of Michigan June 2005 - May 2009
Unival Inc. April 2003 - October 2004
Danish Import Inc. August 1999 - April 2003
Cerner Corp. January 1998 - August 1999
Skills
Process Improvement, Healthcare Information..., Healthcare, Healthcare Consulting, Healthcare Industry, Strategy, Healthcare Management, Revenue Cycle, Business Analysis, Hospitals, HIPAA, Medicaid, EHR, Medicare, Performance Improvement, Strategic Planning, Managed Care, Customer Service, Executive Management, Integration, Management Consulting, Informatics, Practice Management, Health, Operations Management, Consulting, Physicians, Revenue Cycle Management, Health Information..., Quality Improvement, EMR, Physician Relations, Change Management, Management, Business Process, Health Policy, Hospital Operations, Health Insurance, Medical Billing, Program Development, Claims, Program Implementation, Wellness Programs, Business Process..., Software Implementation, Project Management, Information Technology, Insurance
Education
University of Detroit Mercy 1995 — 1996
MBA
Cleary University 1994 — 1994
BBA
Schoolcraft College 1991 — 1993
AA
Blue Cross Blue Shield of Michigan January 2015 - Present
Blue Cross Blue Shield of Michigan May 2013 - Present
Henry Ford Health System April 2012 - May 2013
Henry Ford Health System January 2004 - April 2012
University of Minnesota August 2000 - December 2004
Skills
Data Stewardship, Data Governance, Data Analysis, Quantitative Analytics, Program Evaluation, Research, Survey Design, Survey Methodology, Supervisory Skills, Quantitative Research, Data Entry, Data Warehousing, Analytics, Public Health, Healthcare, EMR, Healthcare Information..., EHR, Statistics, Grant Writing, Grants, Databases, Data Collection, HIPAA, Clinical Data Management, Data Management, Epidemiology, Health Services Research, SAS, Visio, Data Integration, Program Development, Analysis, Clinical Research, Healthcare Management, Health Policy, Epic Systems, Health Education, Healthcare Consulting, Quality Improvement
Education
University of Michigan 1997 — 1999
MPH, Health Behavior and Health Education
College of Saint Benedict 1993 — 1997
BA, Psychology
Saint John's University 1993 — 1997
BA, Psychology
Blue Cross Blue Shield of Michigan 2014 - Present
AARP November 2011 - May 2014
Amtrak September 2007 - January 2012
American Red Cross June 2004 - September 2007
General Motors December 2000 - June 2004
Capital One Finance 1998 - 2000
Ford Motor Company 1993 - 1998
Skills
IT Leader, Strategic Planning, IT Investment Analysis, Team Building, Integration, Security, Enterprise Architecture, SOA, Solution Architecture, Change Management, Information Architecture, IT Strategy, Governance, Strategy, Program Management, Business Intelligence, ESB, Project Management, Process Improvement, Business Architecture, IT Management, Data Warehousing, Architecture, Cloud Computing, Master Data Management, Transportation, Valuation, Executive Management, Management, Vendor Management, Outsourcing, SDLC, Requirements Analysis, Information Technology, Data Center, Project Planning, Leadership, E-commerce, ITIL, Software Development, Enterprise Software, SaaS, Business Process..., Project Portfolio..., Application Architecture, PMP, Software Project..., EAI, Team Leadership, PMO
Education
Cornell University
BSEE, Electrical Engineering
Temple University
Business Management
Drexel University
Economics
Eastern Michigan University
Software Engineering
AlixPartners January 2015 - Present
HARMAN International April 2013 - January 2015
Secure-24 May 2012 - April 2013
Blue Cross Blue Shield of Michigan September 2009 - May 2012
PMO SME Exchange January 2009 - August 2009
Visteon Corp February 2005 - November 2008
CIBER June 1999 - February 2005
IKON Technology Services January 1998 - June 1999
ITS Group January 1997 - January 1998
American Express Financial Advisors January 1994 - June 1995
Skills
Project Management, Security Compliance, PMP, Business Analysis, ITIL, Vendor Management, Program Management, Software Project..., Change Management, Agile Project Management, ERP, SDLC, Requirements Analysis, CISSP, IT GRC, ITIL Process, Business Process, Software Development, Security Architecture..., Security, Software Documentation, System Administration, IT Strategy, Data Center, Integration, Analysis, Disaster Recovery, Management, Network Security, Information Technology, Information Security, IT Operations, IT Management, Troubleshooting, Project Planning, Cross-functional Team..., Process Improvement, PMO, Six Sigma
Education
The Johns Hopkins University 1995 — 1998
MS, Information & Telecommunications Systems
Clarion University of Pennsylvania 1992 — 1993
MBA, Marketing
Southeastern University 1989 — 1992
BS, Marketing
KGS-Grammar School 1980 — 1984
O-Levels
University of Michigan January 2013 - Present
University of Michigan August 2011 - Present
University of Michigan 2003 - 2011
Compuware 2002 - 2003
Usinternetworking Inc. 2001 - 2002
Roush Industries 2001 - 2001
Blue Cross Blue Shield of Michigan 1998 - 2001
Comcast 1995 - 1998
Eastern Michigan University 1992 - 1995
Skills
Strategic Planning, Program Management, Business Intelligence, ERP, Data Analysis, Mobile Applications, Management
Education
Concordia University-Ann Arbor 2010 — 2012
Masters, Organizational and Leadership Administration
Eastern Michigan University 1989 — 1993
BBA, Accounting Information Systems
University of Maryland College Park
University of Maryland College Park
Blue Cross Blue Shield of Michigan July 2011 - Present
Principal Financial Group October 2005 - January 2011
Humana 2000 - 2005
Skills
Health Insurance
Education
Cornerstone University 2012 — 2013
Bachelor's degree, Business Administration and Management, General
Davenport University 1994 — 1996
Associates, Business Management
Magna International May 2014 - Present
Aon Hewitt November 2012 - April 2014
Delta Dental of Michigan October 2012 - November 2012
Blue Cross Blue Shield of Michigan October 2011 - June 2012
Shoreline Container September 2007 - October 2011
Aon Hewitt August 2005 - September 2007
Haworth 1999 - 2005
Skills
Performance Management, Employee Benefits, Onboarding, HRIS, Succession Planning, Deferred Compensation, Talent Management, Talent Acquisition, Employee Engagement, Human Resources, Applicant Tracking..., New Hire Orientations, Recruiting, HR Policies, Organizational..., Training, FMLA, Personnel Management, COBRA, Hiring, ADP Payroll, Payroll, Benefits Negotiation, Organizational..., Employee Handbooks, Screening, Business Planning, Compensation, Vendor Management, Building Relationships, Open Enrollment, Culture Change, Strategic HR, HR Consulting, Workforce Planning, Employee Training, PeopleSoft, Conflict Resolution, Job Descriptions, Health Savings Accounts, 401k, Health Care Reform, Performance Appraisal, Health Insurance, Flexible Spending..., Insurance, Benefits Administration, Employee Relations
Education
Davenport University 1998 — 2000
Bachelor of Science (B.S.), Human Resources
Home Point Financial June 2015 - Present
Applisun Solutions February 2015 - Present
Blue Cross Blue Shield of Michigan April 2014 - 2015
CareTech Solutions 2013 - April 2014
CareTech Solutions Inc January 2011 - 2013
CareTech Solutions 2008 - January 2011
CareTech Solutions August 2003 - 2008
Skills
Web Services, SDLC, Project Management, IIS, Requirements Analysis, Microsoft SQL Server, Business Intelligence, ASP.NET, SharePoint, Agile Methodologies, C#, SQL, Web Development, Scrum, Process Improvement, Information Technology, Software Project..., Vendor Management, Healthcare Information..., Integration, IT Service Management, Data Warehousing, ETL, Informatica, Data Validation, Data Mining, Data Analysis, Decision Support, Big Data, Visio, Active Directory, Enterprise Architecture, Change Management, PMP, Visual Studio, SEO, Google Analytics, AJAX, LINQ, Root Cause Analysis, ITIL, Agile Project Management, Software Documentation, Program Management, Agile, Management, Business Analysis, IT Strategy, Leadership, New Site Development
Education
Charles Sturt University 2000 — 2001
M.S. Information Technology, Major in Management and Security Informatics, Australia
Central Queensland University 1997 — 1999
Bachelor of Information Technology, Computer Science, Australia
Sydney Institute TAFE 1995 — 1996
Diploma of Engineering, Sydney, New South Wales, Australia
Platinum Edge, Los Angeles, CA 2013 — 2013
Certified ScrumMaster (CSM) Training, Scrum
New Horizons, Livonia, MI 2012 — 2012
Certified Ethical Hacker (CEH) Training, Ethical Hacking
Blue Cross Blue Shield of Michigan April 2013 - Present
Iron Mountain Records Management September 2004 - April 2013
Skills
Records Management, Document Imaging, Team Building, Document Management, Mentoring, Problem Solving, Customer Relations, Customer Service, Process Improvement, Team Leadership, Operations Management, Change Management, Six Sigma, SharePoint, Customer Satisfaction, Quality Management, Coaching, Microsoft Office, Budgeting, Organizational..., Outlook, Excel, Analysis, Administration, Word, Forecasting, System Administration, Leadership, Budgets, Recruiting, Training, Business Analysis, Management, Business Process..., Project Management, Microsoft Word, Program Management, Strategic Planning, Microsoft Excel, Access
Education
Cleary University 2007 — 2008
Bachelor of Arts, Business - Organizational Management
Blue Cross Blue Shield of Michigan April 2014 - Present
Blue Cross Blue Shield of Michigan May 2011 - Present
Blue Cross Blue Shield of Michigan November 2009 - July 2012
Credit Acceptance 2007 - 2009
Credit Acceptance 2004 - 2007
Credit Acceptance 2002 - 2004
Credit Acceptance 1999 - 2001
Credit Acceptance June 1997 - 1999
Peoplemark, Inc. January 1996 - June 1997
Skills
Performance Management, Employee Relations, Human Resources, Succession Planning, Talent Management, Personnel Management, Deferred Compensation, HRIS, Employee Benefits
Education
Michigan State University - The Eli Broad College of Business
MBA, integrative management
Concordia University Chicago 1991 — 1995
BA, cum laude, psychology
University of Michigan Health System February 2015 - Present
Solo Practitioner November 2012 - Present
University of Michigan Health System March 2011 - February 2015
Blue Cross Blue Shield of Michigan September 2006 - July 2007
University of Michigan Health System 2002 - 2006
Mcare - University of michigan 2002 - 2006
Skills
Business Analysis, Visio, Databases, Software Documentation, Data Warehousing, Requirements Analysis, SDLC, Microsoft Office, Management, Research, Tableau
Education
Cleveland State University - Cleveland-Marshall College of Law 2007 — 2011
Juris Doctorate, Law
Eastern Michigan University 1996 — 2004
Bachelor of Science, Computer Science
Trinity Health (HQ Michigan) July 2015 - Present
HealthPlus of Michigan May 2011 - July 2015
Blue Cross Blue Shield of Michigan June 2009 - May 2011
Blue Cross & Blue Shield of Michigan July 2007 - June 2009
Skills
Business Analysis, Business Process..., Business Strategy, Cross-functional Team..., Customer Service, Data Analysis, Employee Benefits, Health Insurance, Healthcare, Insurance, Leadership, Managed Care, Management, Medicaid, Medicare, Process Improvement, Product Development, Program Management, Project Management, Strategic Planning, Team Building, Vendor Management, Visio
Education
Cleary University 2001 — 2004
Blue Cross Blue Shield of Michigan July 1993 - Present
Blue Cross Blue Shield of Michigan July 1979 - Present
BCBSM July 1979 - 1993
B. Siegal September 1976 - June 1979
Skills
Talent Acquisition, Onboarding, Hiring, Sourcing, Internet Recruiting, Client/Hiring Manager..., Talent Pipelining, High-volume Recruiting, Strategic Recruitment..., Employee Benefits, College Recruiting, Applicant Tracking..., Recruiting, Talent Management, Employee Relations, Human Resources, Performance Management, Management, Insurance, Health Insurance, Process Improvement, Leadership
Education
Davenport University 1998 — 2006
Business Management
Health Alliance Plan March 2014 - June 2014
Blue Cross Blue Shield of Michigan December 2010 - January 2014
Blue Cross Blue Shield of Michigan September 2008 - December 2010
Blue Cross Blue Shield of Michigan June 2006 - December 2008
Blue Cross Blue Shield of Michigan June 2003 - June 2006
Skills
Process Improvement, Six Sigma, Business Process..., Call Center, Visio, Call Centers, Business Analysis, Performance Improvement, Vendor Management, Change Management, Strategy, Program Management, Cross-functional Team..., Process Engineering, Management, Training, SDLC, Quality Management, Quality Assurance, PMO, Analysis, Software Documentation, Operations Management, Data Analysis, Contract Negotiation, Project Management, Leadership, Business Process, Team Building, Outsourcing, Performance Management, Microsoft Office, Microsoft Excel, Microsoft Word
Education
Concordia University-Ann Arbor 2006 — 2008
MS, Organizational Leadership and Administration
University of Michigan 1993 — 1997
BSE, Industrial and Operations Engineering
Michigan State University 1991 — 1993
Lyman Briggs School
SPS October 2012 - Present
SPS September 2009 - October 2012
SPS August 2007 - September 2009
SPS August 2006 - September 2007
MTA August 2005 - September 2006
Conner Creek Academy August 2002 - October 2004
SBC September 2000 - July 2001
Blue Cross Blue Shield of Michigan August 1999 - September 2000
Skills
Staff Development, Public Speaking, Customer Service, Process Improvement, Community Outreach, Curriculum Design, K-12, Leadership Development, Management Consulting, Program Development, Higher Education, Program Management, Educational Leadership, Teaching, Research, Coaching, Curriculum Development, Microsoft Office, Training, Leadership, Educational Technology, Instructional Design
Education
Eastern Michigan University 2010 — 2015
Ph D Student, Urban Education and Leadership
Marygrove College 2003 — 2005
MS, Education
Concordia University-Ann Arbor 2001 — 2003
Master of Science (MS), Organizational Leadership
University of Michigan 1995 — 1999
Bachelor od Science in Engineering, Industrial and Operations Engineering
NASCO/Insight Global November 2009 - April 2010
Blue Cross Blue Shield of MI June 2006 - October 2009
Blue Cross Blue Shield of Michigan January 2002 - June 2006
Ford Motor Company August 2000 - July 2001
City of Detroit June 1999 - August 2000
Health Alliance January 1998 - June 1999
EDS February 1992 - December 1997
Education
Central State University
Bachelor of Science, Business Administration (Finance)
pursuing Masters Degree
Glyphs & Graphics Multimedia LLC May 2009 - Present
Henry Ford Health System June 2008 - August 2008
St. John Providence Health System December 1999 - May 2008
Park West Gallery April 1998 - November 1999
Blue Cross Blue Shield of Michigan May 1984 - May 1998
Newsprinting Inc. 1983 - 1984
Williams International May 1983 - 1983
Krolick Corporation 1981 - 1983
Skills
Graphic Design, Adobe Creative Suite, Advertising, Corporate Identity, Photoshop, Adobe Acrobat, Packaging, Branding & Identity, InDesign, Marketing Communications, Newsletters, Art, Web Design, Illustrator, Graphics
Education
College for Creative Studies 2008 — 2010
Certificate, Digital Design
Macomb Community College 1989 — 1993
Electronic Prepress
College for Creative Studies 1977 — 1981
Bachelors of Fine Art, Advertising Design
New Horizons Learning Center
Graphic Design
EmblemHealth April 2011 - Present
Blue Cross Blue Shield of Michigan November 2004 - April 2011
Guardian Life April 2001 - October 2004
ADP/Challenger Systems/CashTech November 1998 - April 2001
ZF Friedrichshafen February 1995 - November 1998
Nicholas Breeders (I) Ltd. September 1992 - September 1993
Skills
Cross-functional Team..., Program Management, Business Intelligence, Data Warehousing, ERP, ITIL, Integration, Management Consulting, Project Delivery, Project Management, Project Portfolio..., SDLC, Software Project..., Java
Education
Cornerstone University 2006 — 2008
MBA (Masters in Business Administration)
Project Management Institute 2005 — 2005
PMP, Project Management
University of Pune 1996 — 1998
Master's Degree, Computer Science & Management
Blue Cross Blue Shield of Michigan May 2013 - Present
Blue Cross Blue Shield of Michigan January 2011 - May 2013
Blue Cross Blue Shield of Michigan August 2009 - January 2011
Blue Cross Blue Shield of Michigan December 2006 - February 2008
Blue Cross Blue Shield of Michigan 1986 - February 2008
Blue Cross Blue Shield of Michigan April 2003 - December 2006
Blue Cross Blue Shield of Michigan April 2000 - April 2003
Blue Cross Blue Shield of Michigan January 1990 - April 2000
Blue Cross Blue Shield of Michigan December 1986 - January 1990
Skills
Health Insurance, Healthcare, Medicare, Managed Care, Process Improvement, Employee Benefits, Healthcare Management, Insurance, Customer Service, Hospitals, Business Analysis, Program Management, Microsoft Excel, Team Building, Project Management, Management, Strategic Planning, Microsoft Office, Account Management, HIPAA, Healthcare Information..., Call Centers, Public Speaking, Leadership, Data Analysis, Access, Software Documentation, Visio, Training, Vendor Management, Analysis, Employee Relations, Recruiting
Education
Davenport University 1997 — 2001
B.A., General Management
MorningStar Health June 2011 - Present
MEBS May 2010 - December 2010
Benefit Advisor Group June 2007 - May 2010
Blue Cross Blue Shield of Michigan 1999 - 2007
McDonald's Corporation 1986 - 1992
McDonald's Corporation 1986 - 1992
McDonald's Corporation 1986 - 1992
Skills
Insurance, Employee Benefits, Customer Relations, Account Management, Outlook, Team Leadership, Team Building, Administrative..., Customer Service, Sales, HIPAA, Healthcare, Process Improvement, Benefits Administration, Health Insurance, Strategic Planning, Training, Employee Relations
Education
Davenport University
Bachelor's of Business Administration
Blue Cross Blue Shield of Michigan 2005 - Present
Skills
Program Management, SDLC, Business Analysis, Community Building, Process Improvement, Fundraising, Coaching, Program Development, Writing, Change Management, Communication, ETL, Informatica, Oracle Data Integration..., OBIEE, OBIA, Business Intelligence
Education
Columbia University - School of International and Public Affairs 1995 — 1998
MPA
City University of New York-Hunter College 1986 — 1991
BA, ECONOMICS
UAW, Region 1D January 2003 - Present
Blue Cross Blue Shield of Michigan June 2001 - January 2003
Education
Davenport University 1995 — 1997
Network Engineering
Oakland Community College 1986 — 1989
Business Administration
University of Detroit Mercy 1985 — 1986
Mechanical Engineering
The Jacobson Group November 2010 - Present
E & C Enterprises December 2010 - October 2012
Blue Cross Blue Shield of Michigan June 2000 - May 2009
Lighthouse Hospice March 1999 - June 2000
Cambridge East Health Care Centre May 1991 - March 1999
Skills
Access, Human Resources, Employee Benefits, Microsoft Word, Payroll, Insurance, Recruiting, Software Documentation, Claim
Education
Columbus State University 1981 — 1982
Georgia College and State University 1979 — 1981
Prepaid Legal Services July 2006 - Present
Blue Cross Blue Shield of Michigan May 1974 - May 2009
Education
Cleary University 2002 — 2003
Bachelors, Business Administration
Blue Cross Blue Shield of Michigan May 2013 - Present
Blue Cross Blue Shield of Michigan 2008 - Present
Centers for Disease Control and Prevention (CDC) July 2005 - June 2007
Skills
Analysis, Biostatistics, Clinical Research, Data Analysis, Epidemiology, Grant Writing, Health Policy, Healthcare, Managed Care, Maternal-Child Health, Program Evaluation, Public Health, Research, SAS, Statistics
Education
Cornell University
high school
Blue Cross Blue Shield of Michigan June 2014 - Present
JDCTek October 2014 - November 2014
Swiss Post Solutions, Inc. February 2013 - May 2014
Volkswagen of America June 2012 - January 2013
Secure-24 June 2011 - April 2012
Insight Global May 2011 - June 2011
HP Enterprise Services October 2009 - April 2011
KFORCE PROFESSIONAL STAFFING August 2007 - January 2009
United States Air Force June 2003 - June 2007
Skills
Active Directory, Microsoft Exchange, Help Desk Support, System Administration, Windows, Hardware Support, Microsoft Office, Android, iOS, MobileIron, Windows 7, Windows 8, Blackberry
Education
WAYNE COUNTY COMMUNITY COLLEGE 2008 — 2011
Computer Information Systems
Community College of the Air Force 2003 — 2007
Information Systems Management
Boeing April 2010 - July 2012
Self-Employed November 2009 - April 2010
Blue Cross Blue Shield of Michigan October 2008 - October 2009
SMILG 2008 - 2009
Kelly Services August 1997 - October 2008
Skills
Diversity & Inclusion, Talent Management, Onboarding, Diversity
Education
Cornell University 2009 — 2009
Certification, Cornell Certified Diversity Practioner
Wayne State University 1972 — 1978
BA, Education
Northwood University August 2013 - Present
Blue Cross Blue Shield of Michigan October 2009 - Present
Blue Cross Blue Shield of Michigan 2009 - 2011
Blue Cross Blue Shield of Michigan 2009 - 2011
Advent Rehabilitation October 2008 - May 2009
River Valley Orthopedics May 2006 - October 2008
Metropolitan Hospital-Breton Health April 2004 - March 2006
Correctional Medical Services March 1998 - April 2004
Skills
Customer Service, Healthcare, Health Insurance, Microsoft Office, Budgets, Medical Records, Public Speaking, Community Outreach, Insurance, Invoicing, Administrative..., Medical Coding, Employee Benefits, Telephone Skills, Training, HIPAA, Managed Care, Medicare
Education
Davenport University 1986 — 1987
NA, Accounting
Grand Rapids Community College 1985 — 1986
NA, Accounting
Ottawa Hills High School 1981 — 1985
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Ottawa Hills High School
Ottawa Hills High School
Blue Cross Blue Shield of Michigan 2011 - Present
BCBSM 2005 - 2011
Skills
Change Management, Process Improvement, Program Management, Healthcare, Strategic Planning, Data Analysis, Business Analysis, Business Intelligence, PeopleSoft, Business Process...
Education
Culinary Institute of America
Associate of Science (A.S.), Culinary Arts/Chef Training
Davenport University
Bachelor of Applied Science (B.A.Sc.), Business/Commerce, General
University of Michigan Medical School January 2015 - Present
Project Management Learning Center (PMLC) May 2013 - Present
Blue Cross Blue Shield of Michigan November 2011 - January 2015
University of Michigan Health System November 2007 - November 2011
Skills
Process Improvement, Business Analysis, PMP, Visio, Healthcare Information..., Program Management, Cross-functional Team..., SDLC, Vendor Management, MS Project, SharePoint
Education
Cleary University 2008 — 2010
MBA, Management
Aflac July 2014 - Present
Blue Cross Blue Shield of Michigan March 2010 - Present
Aflac 2009 - Present
RSD Insurance Agency llc. April 2012 - July 2014
National City Bank 1987 - 2009
Skills
Insurance, Cafeteria Plans, Health Insurance, Health Care Reform, Employee Benefits, Disability Insurance, Final Expense Planning, Life Insurance, Term Life Insurance, Whole Life, Fixed Annuities, Long-term Care, Accident, Critical Illness, Claim, Retirement, Health Savings Accounts, Sales, Managerial Finance, Banking, Loans, Sales Operations, Customer Satisfaction, Small Business, Interviews, Customer Service
Education
American Institute of Banking
Certified Banking Information, Banking, Corporate, Finance, and Securities Law
Cleary University
Business Administration and Management, General
Blue Cross Blue Shield of Michigan September 2013 - Present
ePeople Technologies October 2008 - Present
USAA February 2010 - September 2013
Skills
IVR, ICM, CVP, SQL, Verint, Exony Reporting, Cisco Agent Desktops, Agile Methodologies, XML, Web Services, Java, Cisco Call Manager
Education
City University of New York City College 2006 — 2008
Master’s Degree
Awakening Ministry, Inc. January 2011 - Present
EDUStaff, LLC February 2015 - Present
Blue Cross Blue Shield of Michigan August 2013 - February 2015
Farmers Insurance October 2011 - February 2013
Meltrotter 2011 - 2012
Accident Fund Insurance Company September 2006 - October 2011
Accident Fund Insurance Company September 2006 - October 2011
2006 Accident Fund Insurance Company November 2005 - September 2006
Accident Fund Insurance Company June 2005 - November 2005
Accident Fund Insurance Company March 2005 - June 2005
Skills
Claim, Contract Negotiation, Employee Benefits, Health Insurance, Insurance, Management, Microsoft Office, Program Management, Workers Compensation
Education
Cornerstone University 2011 — 2013
MBA, Business
Davenport University 2004 — 2009
B.B.A, Management
Priority Health April 2014 - Present
Priority Health January 2011 - April 2014
Blue Cross Blue Shield of Michigan November 2010 - January 2011
Self-employed August 1999 - January 2011
American Community Mutual Insurance Company 2004 - 2010
self-employed 1980 - 2010
Royal Financial Services October 1980 - August 1999
Swiss Re NA April 1976 - October 1980
Monarch Life Insurance Co July 1964 - April 1976
Skills
Health Insurance, Claims, Reinsurance, Business Analysis, Claim, Employee Benefits, Life Insurance, Insurance, HIPAA, Underwriting, Team Building, Health Savings Accounts, Brokers, Managed Care, Risk Management, Litigation, Customer Service, Healthcare, Term Life Insurance
Education
Dartmouth College 1960 — 1964
AB, English
Work From Home- April 2015 - Present
Leaves Personal Care Services May 2010 - April 2015
Blue Cross Blue Shield of Michigan April 1986 - August 2009
Skills
Payroll, Process Improvement, Quality Assurance, Training, Employee Training, Analysis, Program Management, Healthcare, Quality Auditing, Microsoft Office, Coaching, Employee Benefits, Performance Management, Team Building, Leadership Development
Education
Davenport University 1979 — 1980
Executive Secretarial & Business Communications
Blue Cross Blue Shield of Michigan March 2015 - Present
Blue Cross Blue Shield of Michigan October 2010 - March 2015
Blue Cross Blue Shield of Michigan August 2006 - March 2011
Cintas (formerly Van Dyne Crotty, LLC) February 2004 - June 2006
Education
Davenport University 2007 — 2011
Bachelor's, Business Administration
Blue Cross Blue Shield of Michigan August 1997 - Present
Omni Health Care November 1994 - August 1997
VA Hospital Ann Arbor, Mi January 1991 - October 1995
Skills
Employee Benefits, Medicare, Health Insurance, Insurance, HIPAA, Healthcare, Benefits Administration, Managed Care, Visio, Access, Process Improvement, Claim, Call Centers, Leadership, Underwriting, Disability Insurance, Team Building
Education
Central Michigan University 2000 — 2004
Master's degree, International Business
Eastern Michigan University 1990 — 1993
Bachelor's degree, Health/Health Care Administration/Management
Ford Motor Credit Company January 2014 - Present
Automotive Components Holding January 2006 - January 2014
Blue Cross Blue Shield of Michigan September 1993 - November 2005
Blue Cross Blue Shield of Michigan June 1993 - September 1996
Skills
Financial Analysis, Cost Accounting, Forecasting, Financial Modeling, Financial Reporting, Budgeting, Cost, Process Improvement, Variance Analysis, Accounting, Divestitures, Automotive, Analysis, Internal Controls, Finance, Budgets, General Ledger, Income Statement, Account Reconciliation, Financial Forecasting, Sarbanes-Oxley Act, Cash Management, Pricing, Accounts Receivable, Auditing, Cash Flow, Accounts Payable, Managerial Finance, Hyperion Enterprise, SAP, Business Planning, Financial Audits, Strategic Financial..., Mergers & Acquisitions, PeopleSoft, Sarbanes-Oxley, Payroll, Business Process..., Internal Audit, Cash Flow Forecasting, Revenue Recognition, Consolidation, Cross-functional Team..., Accruals, Capital Budgeting, Fixed Assets, Hyperion HFM, Monthly Close, Financial Variance..., Corporate FP&A
Education
Cleary University
BBA, Accounting and Business/Management
Benefit Outsourcing Solutions February 2008 - March 2010
Blue Cross Blue Shield of Michigan February 2008 - February 2008
Buck Consultants 1996 - 1998
John Hancock Life Insurance Company (U.S.A.) 1980 - 1985
John Hancock Life Insurance Company (U.S.A.) 1980 - 1985
Education
Cleveland State University 1971 — 1977
Masters, Education Administration
The Defiance College 1966 — 1970
Bachelor of Arts, Mathematic
ProCare Systems, Inc. April 2011 - July 2012
ProCare Systems 2011 - 2011
Blue Cross Blue Shield of Michigan 2008 - 2011
Medica 2007 - 2008
The Rehmann Group 1998 - 2006
Skills
Healthcare, Customer Relations, Problem Solving, Compliance, Insurance
Education
Cornerstone University 2010 — 2012
Masters of Science, Management, 3.6
Ferris State University 1996 — 2002
Bachelor of Science, Healthcare Systems Administration
American Community School Athens 1981 — 1985
HS diploma, College Prep
Blue Cross Blue Shield of Michigan December 2005 - Present
Northfield Township Police Department 2003 - October 2005
City of Ann Arbor May 1980 - July 2002
Skills
Private Investigations, Criminal Justice, Police, Policy, Insurance, Interrogation, Enforcement, Fraud, Investigation, Health Insurance, Emergency Management, Background Checks, Criminal Investigations, Strategic Planning, Government, Security, Leadership, Risk Management, Security Management, Risk Assessment, Physical Security, Law Enforcement, Executive Protection
Education
Eastern Michigan University 1995 — 1997
Masters, Technology
Cleary University
Bachelor's, Business Administration
Blue Cross Blue Shield of Michigan February 2012 - Present
Healthways November 2009 - February 2012
Healthways November 2009 - April 2010
Hunter College August 2008 - June 2009
Skills
Nutritional Counseling, Wellness Coaching, Wellness, Weight Management, Employee Wellness, Disease Management, Motivational..., Nutrition Education, Dietetics, Medical Nutrition..., Health Education, Nutrition, Health Promotion, Diabetes
Education
Cornell University 2006 — 2008
BS, Nutritional Sciences
Diablo Valley College 2002 — 2006
Blue Cross Blue Shield of Michigan October 2013 - Present
Blue Cross Blue Shield of Michigan July 2008 - October 2013
Blue Cross Blue Shield of Michigan 2006 - 2008
Blue Cross Blue Shield of Michigan 2005 - 2006
Blue Cross Blue Shield of Michigan 2001 - 2005
Skills
Employee Benefits, Health Insurance, Health Savings Accounts, Health Care Reform, Managed Care, Training, Team Building, Insurance, Long-term Care, Group Insurance, Employee Wellness, PPO, Healthcare, Instructional Design, Account Management, HIPAA, Community Outreach, Communication, HRA, Presentation Development, Data Analysis, Individual Health..., Medicare Advantage, Claims Resolution, Health Benefits..., Employer Groups, New Business Development, Product Marketing, High Deductible Health..., Requirements Analysis, User Acceptance Testing, System Testing, Project Delivery, Process Improvement, Summary Reports, Internal/External Audit, Health Insurance..., Customer Service
Education
Davenport University 2005 — 2007
Bachelor of Business Administration (BBA), Health/Health Care Administration/Management
Bosch August 2014 - Present
Amari Income Tax Service January 2008 - Present
Accountemps August 2010 - June 2014
AkzoNobel 2011 - 2012
AkzoNobel 2011 - 2012
AkzoNobel 2011 - 2012
Blue Cross Blue Shield of Michigan August 2008 - February 2010
Chase Bank 1990 - 1994
Skills
Financial Analysis, Tax Preparation, Accounts Receivable, Accounts Payable, Financial Reporting, General Ledger, Cash Management, Credit Analysis, Finance, Financial Statements, Forecasting, Accounting, Tax, Budgets, Bank Reconciliation, Account Reconciliation
Education
Davenport University 1999 — 2001
Bachelor of Science, Accounting
State College Area School District November 2007 - Present
Washoe County School District June 2005 - June 2007
Blue Cross Blue Shield of Michigan October 1989 - September 2002
Skills
Teaching, Curriculum Design, Curriculum Development, Classroom
Education
Clarion University of Pennsylvania 2009 — 2013
Master of Science, Library Science
Spring Arbor University 2002 — 2004
Bachelor of Arts, Elementary Education/Social Studies
Blue Cross Blue Shield of Michigan November 1999 - October 2010
Skills
Medicare, Utilization Review, Utilization Management, Managed Care, Hematology, Oncology Nursing, Home Care, Hospice & Palliative...
Education
University of Phoenix 1997 — 1999
Bachelor's degree, Nursing Administration
College of Central Florida
Associate of Arts (AA), Foreign Languages and Literatures, General
Inver Hills Community College
Associate of Science (A.S.), Registered Nursing/Registered Nurse
Blue Cross Blue Shield of Michigan September 2013 - Present
Skills
Medical Coding, HIPAA, Medical Terminology, EHR, CPT, ICD-9, Medical Records, Healthcare Information..., Medical Billing, Revenue Cycle, HCPCS, ICD-10, Health Information..., Data Entry, Healthcare, EMR, Hospitals, Healthcare Management, Customer Service, Medicare, Training, Medicaid
Education
Davenport University 2009 — 2012
Associate of Applied Science, Health Information Technology
Simplex Healthcare 2010 - 2012
Blue Cross Blue Shield of Michigan 2007 - 2010
Skills
Process Improvement, Call Centers
Education
Davenport University 2010 — 2013
Associate's degree, Health Insurance Claims Management
Blue Cross Blue Shield of Michigan November 1994 - Present
Education
Cleary University
Bachelor of Business Administration (B.B.A.), Concentration in Accounting, Cum Laude
Blue Cross Blue Shield of Michigan 2014 - Present
Consumers Energy 2014 - 2014
Goodman Networks...Network Knowledge Delivered February 2008 - October 2013
Goodman Networks...Network Knowledge Delivered 2008 - 2013
Skills
Oracle, Microsoft Excel, Office Management, Executive Support, Telecommunications, Microsoft Office, Logistics, Project Management, Project Planning, Software Documentation, Teamwork, Time Management, Visio, Cellular Communications, Contract Negotiation, Program Management, Vendor Management, Wireless, UMTS
Education
College of Charleston 1997 — 1999