Blue Cross Blue Shield of Michigan
Industry: Nonprofit organization
DescriptionBlue Cross Blue Shield of Michigan is an independent licensee of Blue Cross Blue Shield Association. Currently it is headquartered in 600 E. Lafayette Blvd. in downtown Detroit. Headquarters: Detroit, Michigan, United States Founded: 1929 Type of business: Independent Subsidiaries: Accident Fund, LifeSecure Insurance Company,
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3,982 Blue Cross Blue Shield of Michigan employees in database. Find out everything there's to know about Blue Cross Blue Shield of Michigan employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Blue Cross Blue Shield of Michigan Employees
Blue Cross Blue Shield of Michigan August 1975 - Present
Skills
Microsoft Office, Windows, Research, Microsoft Excel, Customer Service, Microsoft Word, PowerPoint, English, Coaching, Outlook, Access, Teaching, Strategic Planning
Education
Davenport University-Eastern Region
Bachelor's degree, Marketing/Marketing Management, General
Molina Healthcare January 2015 - Present
Lincare Holdings, Inc February 2013 - January 2015
Blue Cross Blue Shield of Michigan 1997 - 2011
Casual Corner Group, Inc. June 1994 - June 1997
Tuma's Country Gourmet January 1992 - June 1994
JCPenney October 1987 - December 1991
Skills
Health Insurance, Claim, Medicare, Claims Management, Insurance, HIPAA, Life Insurance, Provider Relations, General Insurance, Managed Care, Long-term Care, Call Center, Customer Service, Outlook, Medical Billing, ERISA, Data Entry, Microsoft Excel, Access, Health Savings Accounts, Medicare Part D, Group Insurance, Commercial Insurance, Benefits Administration, Employee Benefits, Healthcare, Team Building, Healthcare Industry, Interviews, Recruiting, Healthcare Consulting, Medical Records, Account Management, Marketing, Healthcare Management, Practice Management, Telephone Skills, Physician Relations, Hiring, Medicaid, Hospitals, EMR, Employee Relations, Staffing Services, Talent Acquisition, Workers Compensation, Leadership, Management, Strategic Planning
Education
Davenport College
Associate of Applied Science, Fashion Merchandising
Davenport University
Bachelor of Business Administration (BBA), Paralegal Studies
Blue Cross Blue Shield of Michigan February 2011 - Present
Beaumont Hospital July 2009 - February 2011
Beaumont Hospital June 2004 - July 2009
MPRO November 1999 - June 2004
Skills
Medical Documentation..., DRG auditing and..., HIPPA compliance, Health Information..., Health Information..., Registered Health..., EHR, HIPAA, Healthcare Information..., ICD-9, Medicare, Healthcare Management, EMR, Medical Terminology, Medical Billing, JCAHO, Documentations, Medicaid, Medical Coding, CPT, Epic Systems, Medical Records, Inpatient, ICD-10
Education
Henry Ford Community College 1994 — 1997
Associate's Degree, Health Information/Medical Records Technology/Technician
Henry Ford Community College 1977 — 1980
Associate's Degree, Liberal Arts and Sciences/Liberal Studies
Davenport University-Eastern Region
Excellus BCBS December 2011 - Present
Blue Cross Blue Shield of Michigan January 2013 - June 2013
Wayne County Community College District August 2010 - January 2011
Blue Cross Shield of Louisiana February 2009 - September 2010
Blue Cross Blue Shield of Louisiana February 2009 - May 2010
Anthem, Inc./Wellpoint Health Network September 2008 - December 2008
Anthem, Inc September 2008 - December 2008
Wisconsin Physicians Services December 2005 - August 2008
Physicians Services December 1995 - September 2007
Health Care Service Corporation October 1994 - November 2005
Skills
UAT testing, Auditing..., Medicare, Auditing, PPO, Insurance, Claim, Health Insurance, Employee Benefits, Medicaid, Software Documentation, Access, Call Centers, Healthcare, HIPAA
Education
Wayne County Community College District 2010 — 2013
Pursuing Bachelor of Science, Nursing
Frank Cody High School 1978 — 1982
Diploma, General Business
Davenport University
Health Care Case Management
Wayne State University
General Business
Blue Cross Blue Shield of Michigan August 2007 - Present
Skills
Health Insurance, Claim
Education
Davenport University
Bachelor's degree, Human Resources Management/Personnel Administration, General
Thomas M. Cooley Law School
ADN Administrators February 2013 - Present
Blue Cross Blue Shield of Michigan January 2003 - April 2011
Blue Cross Blue Shield of Michigan December 2001 - January 2003
Skills
Microsoft Word, Microsoft Excel, Outlook, Aspect Phone System, NASCO, Customer Service, Customer Satisfaction, Data Entry, Communication
Education
Davenport University 1990 — 1993
In Pursuit Bachelor of Business Administration, Business Administration and Management, General
Comcast Spotlight February 2013 - Present
Comcast Spotlight May 2006 - February 2013
Blue Cross Blue Shield of Michigan October 1997 - July 2004
Skills
Training & Development, Marketing Communications, Customer Service, Account Management, Advertising, Digital Marketing, Employee Training, Marketing, Sales
Education
Davenport University 1999 — 2004
Bachelor of Business, Marketing
Davenport University 1999 — 2002
Associates of Business Administration, Business Administration
Blue Cross Blue Shield of Michigan August 2008 - Present
Strategic Staffing Solutions February 2007 - August 2008
Strategic Staffing Solutions October 2004 - February 2007
Skills
Information Technology, Call Centers, Quality Assurance, Business Requirements, Project Management, SDLC, Visio, SharePoint, Human Resources, Business Analysis, Software Documentation, Vendor Management, Business Process..., IT Management, Requirements Gathering
Education
Wayne State University
Masters of Science, Library and Information Science
Davenport University-Eastern Region
Bachelor of Business Administration (BBA), Information and Records Management
Blue Cross Blue Shield of Michigan November 2013 - Present
Blue Cross Blue Shield of Michigan October 2011 - October 2013
Blue Cross Blue Shield of Michigan (BCBSM) December 2007 - October 2011
Bartech Employment Agency April 2007 - December 2007
Sprint Nextel May 2006 - April 2007
PartyLite Candle Company August 2004 - August 2006
Davenport University June 2002 - May 2006
Davenport University June 2002 - May 2006
Davenport University June 2002 - May 2006
Masco January 1999 - January 2001
Skills
Lean Six Sigma, Customer Service, Management, Training, Benefits, Medicare, Human Resources, Employee Benefits, Program Management, PowerPoint, Outlook, Sales, Event Planning, Team Building, Coaching
Education
Davenport University
Bachelor, Business Administration; Finance
Lawrence Technological University
Lean Six Sigma Green Belt
Blue Cross Blue Shield of Michigan June 2012 - Present
John C. Lincoln Health Network January 2010 - March 2012
Beaumont Health System March 2008 - January 2010
Detroit Medical Center September 2009 - December 2009
Skills
HIPAA, Medical Terminology, Medical Coding, Healthcare, ICD-9, Medical Billing, Revenue Cycle, Healthcare Information..., HCPCS, Health Information..., Medicare, Medical Records, CPT, Epic Systems, Medicaid, NCQA
Education
Davenport University
Bachelor of Business Administration (B.B.A.), Health Services Administration
Davenport University
Associate's degree, Health Information/Medical Records Technology/Technician
Delta College
Associate's degree, Surgical Technology/Technologist
Mercy Memorial Hospital System June 2011 - Present
St. John Providence Health System December 1996 - June 2011
EDS/GM Healthcare Account September 1995 - March 1997
Blue Cross Blue Shield of Michigan 1991 - 1994
Blue Cross Blue Shield of Michigan 1991 - 1994
Skills
Healthcare Management, Inpatient, EHR, Hospitals, EMR, Healthcare, Quality Assurance, Healthcare Information..., Nursing, Clinical Research, Malcolm Baldrige, Process Improvement, Patient Safety, Case Management, Physicians, Performance Improvement, JCAHO, Accreditation, Healthcare Consulting, Physician Relations
Education
University of Phoenix 2004 — 2008
Doctorate Health Administration, Health/Health Care Administration/Management
Davenport University 2001 — 2002
Master of Business Administration (MBA), Strategic Management
Detroit Medical Center June 2014 - Present
Davenport University 2013 - Present
Rehabilitation Institute Of Michigan (DMC) July 2013 - June 2014
DMC Harper University Hospital March 2012 - July 2013
Med National Staffing July 2011 - October 2012
Blue Cross Blue Shield of Michigan August 2007 - June 2011
Oakwood Hospital January 1996 - July 2007
Oakwood Hospital January 1996 - July 2007
Taylor Ambulance Service February 1996 - January 1998
Taylor Ambulance November 1994 - February 1996
Skills
Nursing, Access, PowerPoint, Word, Excel, Healthcare, Quality Assurance, Databases, Process Improvement, Hospitals, Clinical, Clinical Research, Microsoft Word, Public Speaking, Microsoft Excel, Healthcare Management, Critical Care, Home Care, HIPAA, Management, Data Analysis, Strategic Planning, Microsoft Office, Patient Education, Medicare, Customer Service, Training, Managed Care, Utilization Management, Disease Management, Medicaid, Patient Safety, Case Managment, Patient Advocacy, Healthcare Information..., Quality Improvement, ACLS, Acute Care, BLS, EHR, EMR, Elder Care, Healthcare Consulting, Inpatient, Medical Terminology, Medical/Surgical, Nursing Education, Physician Relations, Utilization Review, Rehabilitation
Education
University of Phoenix 2012 — 2013
Masters degree in Nursing (MSN), Nursing, 3.99
University of Phoenix 2011 — 2012
Masters Health Care Administration and Education, Health Care and Education, 3.98
Davenport University 1996 — 2009
BA, Health Care Administration, 3.90
Manhattan Community College 1968 — 1971
AAS Degree, Nursing
Yorkvill Vocational High School 1964 — 1968
Academic and LPN, Nursing
CCRN
Chamberlain School of Nursing 2014 — 2016
Doctor of Nursing Practice (DNP), Organizational Leadership, 4.8
Bartech Group Talent Solutions October 2011 - Present
BCBSM - Retired September 1981 - July 2011
Blue Cross Blue Shield of Michigan 2007 - 2008
Blue Care Network of Michigan 1992 - 1993
Blue Care Network 1982 - 1992
Skills
Health Insurance, Employee Benefits, Health Savings Accounts, Managed Care, Long-term Care, Disability Insurance, Insurance, Life Insurance, Medicare, Underwriting, Health Care Reform, Teamwork, Benefits Administration, Vendor Management, Healthcare Information..., Claim, Healthcare, HIPAA, Medicare Part D, Process Improvement, Sales, Training, Coaching, Leadership, Account Management, Strategy, HMO, Group Insurance, Brokers, Business Planning, Management, Customer Retention
Education
Spring Arbor University 1998 — 1999
BA, Organizational Behavior and Management
Davenport University 1994 — 1997
General Business
Northwestern Michigan College 1972 — 1974
Science/Medical
Frankfort High School
IMA- Insurance Market Advisors March 2011 - Present
Health Care Solutions Agency March 2011 - February 2012
Blue Cross Blue Shield of Michigan April 2010 - March 2011
Top Flite Financial Services November 2009 - April 2010
Skills
Health Insurance Sales, Life Insurance Sales, Creative Solutions to..., Employee Benefits, COBRA, Open Enrollment, Benefits Administration, Benefits, Supplemental Insurance, Flexible Spending..., Health Insurance, Group Benefits, Cafeteria Plans, Insurance, COBRA Administration, Benefits Communication, Benefit Administration, Plan Design, Health Savings Accounts, Group Health, Accident, Defined Benefit, Employee Relations, Long Term Care, Group Medical, HIPAA, Benefits Plan Design, Wellness Programs, Claims, HMO
Education
Davenport University 2010 — 2014
Sales and Marketing
Haslett High School 2001 — 2005
Diploma
Akare Consulting, Inc May 2014 - Present
Kresge Eye Institute July 2011 - May 2014
Kresge Eye Institute August 2010 - May 2014
Kresge Eye Institute February 2007 - August 2010
Kresge Eye Institute July 2004 - February 2007
Blue Cross Blue Shield of Michigan May 2002 - December 2003
Skills
Healthcare, EMR, Clinical Research, Hospitals, Healthcare Management, Medical Terminology, Patient Education, Patient Safety, Surgery, Cpr Certified, Healthcare Information..., HIPAA, EHR, Medical Records
Education
Davenport University 2008 — 2013
Bachelor of Science (B.S.), Medical Case Management
Wayne State University 2003 — 2008
Blue Cross Blue Shield of Michigan April 2002 - Present
Human Service Agency October 1988 - December 1992
Skills
Insurance, HIPAA, Health Insurance, Leadership, Medicare, Employee Benefits, Managed Care, Customer Service, Process Improvement, Call Centers
Education
Walden University 2007 — 2013
University of Michigan-Dearborn 2005 — 2007
Bachelor of Arts (BA), Psychology
Davenport University 1986 — 1988
Associate of Arts (AA), Business Administration and Management, General
Transamerica Employee Benefits May 2008 - Present
Community Emergency Response Team (CERT) January 2007 - Present
Green Bay Packers December 1997 - Present
Destiny Health April 2007 - April 2008
BLUE CROSS BLUE SHIELD OF MICHIGAN April 2006 - December 2006
American Medical Security 1994 - 2006
United States Marine Corps 1983 - 1987
Skills
Health Insurance, Employee Benefits, Insurance, Sales Management, Consultative Selling, Team Building, Sales Operations, Strategic Planning, Coaching, Term Life Insurance, Selling, Human Resources, Marketing, New Business Development, Sales, Recruiting, Disability Insurance, Customer Retention, Healthcare, Leadership, Marketing Strategy, Sales Process, Training, Negotiation, Management, Cold Calling, Medicare, Team Management, CRM, Budgets, Account Management, Direct Sales, Sales Presentations, Customer Service, Life Insurance, Relationship Management, Brokers, Relationship Building
Education
Davenport University-Eastern Region 2006 — 2018
Business, Management, Marketing, and Related Support Services
Grafton Senior High School 1979 — 1982
Landscape Forms January 2008 - Present
Blue Cross Blue Shield of Michigan May 1995 - July 2007
Skills
Outlook, Microsoft Office, Sales, Recruiting, Project Management, Sales Management, New Business Development, Team Building, Customer Service, Contract Negotiation, PowerPoint, Leadership, Marketing Strategy
Education
Davenport University 1996 — 2001
Associates, Business Management
Blue Cross Blue Shield of Michigan June 2014 - Present
Blue Cross Blue Shield of Michigan January 2012 - June 2014
Blue Cross Blue Shield of Michigan December 2007 - January 2012
Blue Cross Blue Shield of Michigan March 1999 - December 2007
Skills
Health Insurance, HIPAA, Medicare, Insurance, Process Improvement, Call Center, Data Analysis, Employee Benefits, Customer Service, Healthcare, Access, PeopleSoft, Analysis, Business Analysis, Microsoft Excel, Customer Satisfaction, Software Documentation, Team Building, Managed Care, Benefits Administration, Business Process..., Claim, Leadership, Training, Visio, Policy, Call Centers, Vendor Management, Outlook
Education
University of Phoenix 2011 — 2013
Masters, Business Administration
Davenport University 1999 — 2003
Bachelors, Health Care Administration
Dorsey Business Schools 1998 — 1999
Certificate, Medical Billing Specialist
Blue Cross Blue Shield of Michigan June 2005 - Present
Blue Cross Blue Shield of Michigan January 1997 - November 2003
Blue Cross Blue Shield of Michigan January 2000 - January 2003
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Vendor Management, Health Insurance, Leadership, Outlook, Business Analysis, HIPAA, Process Improvement, Insurance, Budgets, Customer Satisfaction, Customer Service, Program Management, Access, Medicare, Visio, Risk Management, Call Centers, Team Building, Forecasting, Employee Benefits, Analysis, Training, Healthcare, SDLC, Policy, Software Documentation, Management, Coaching, Team Leadership, Quality Assurance, Strategic Planning, Change Management, Data Analysis, Employee Relations, Business Process..., Project Management, SharePoint, Account Management, Human Resources, Performance Management, Direct Mail, Cross-functional Team..., Project Planning, Customer Retention, CRM, Requirements Gathering, Contract Negotiation
Education
Davenport University
Blue Cross Blue Shield of Michigan August 2014 - Present
Blue Cross Blue Shield of Michigan January 2008 - August 2014
Blue Cross Blue Shield of Michigan January 2006 - January 2008
Blue Cross Blue Shield of Michigan January 2004 - January 2006
Blue Cross Blue Shield of Michigan January 2001 - January 2004
Skills
Mircosoft Office, Medicare Part D, Excel, Microsoft Office, PowerPoint, Claims, Customer Relations, Administration, Team Building, Healthcare, Medicare, Claim, Customer Service, Microsoft Excel, System Administration, Visio, Access, Leadership, Software Documentation, Supervisory Skills, Pharmacy, Data Analysis, HIPAA, Policy, Health Insurance, HMO, Data Entry, Employee Benefits, Call Centers, Process Improvement, Pharmacy Benefit..., Utilization Management, Managed Care, Disease Management, Medicaid, Provider Relations, Healthcare Information..., Healthcare Management, Pharmacy Automation, Hospitals, Medical Terminology, Medical Billing, Outlook, PPO, Pharmacists, Nursing, Health Policy
Education
Oakland Community College
Hospital Pharmacy Technology
Davenport University 2001 — 2005
B.S., Medical Case Management
Highland park 1991 — 1994
High School Dipolma, General Studies
Blue Cross Blue Shield of Michigan June 2011 - October 2013
Blue Cross Blue Shield of Michigan March 2010 - June 2011
Blue Cross Blue Shield of Michigan October 2006 - March 2010
Skills
Insurance, Health Insurance, Business Analysis, Claim, Vendor Management, Call Centers, Process Improvement, Customer Service, Leadership, Medicare, Management, Strategy, Analysis, Project Management, Team Building, Microsoft Office
Education
Davenport University-Eastern Region 2002 — 2005
Bachelor's degree, Marketing, 3.3
Blue Cross Blue Shield of Michigan August 2015 - Present
Blue Cross and Blue Shield of Michigan April 2014 - July 2015
Blue Cross and Blue Shield of Michigan 2005 - 2014
Blue Cross and Blue Shield of Michigan 2004 - 2005
Blue Care Network 2003 - 2004
Blue Cross Blue Shield of Michigan 2002 - 2003
STATE OF FLORIDA – DEPARTMENT OF CHILDREN & FAMILIES 2000 - 2002
Skills
SDLC, Requirements Gathering, Health Insurance, Insurance, Business Analysis, Visio, Business Requirements, Requirements Analysis, Process Improvement, User Acceptance Testing, Medicare, Business Process..., Business Process..., Business Process, Healthcare Information..., Project Management, Testing, Quality Assurance, HIPAA, Systems Analysis, Program Management, Analysis, Cross-functional Team..., Vendor Management, Software Project..., Software Documentation, Integration, Project Portfolio..., PMO, Business Intelligence, IT Strategy
Education
Walsh College of Accountancy and Business Administration 2012 — 2015
Master of Business Administration (M.B.A.), Business Information Technology
University of Delhi 1992 — 1995
Bachelor of Commerce, Business Administration and Management, General
Walsh College of Accountancy and Business Administration
Bachelor of Business Administration (BBA), Business Administration and Management, General
Blue Cross Blue Shield of Michigan April 2004 - Present
Blue Cross Blue Shield of Michigan June 1997 - April 2004
Blue Cross Blue Shield of Michigan January 1996 - June 1997
Blue Cross Blue Shield of Michigan November 1989 - January 1996
Skills
Employee Benefits, Insurance, Health Savings Accounts, Healthcare, Medicare, Disability Insurance, COBRA, Brokers, Life Insurance, Commercial Insurance, Benefits Administration, Underwriting, Term Life Insurance, Group Medical, Medicare Part D, Managed Care, HIPAA, Health Policy, Account Management, Claim, Health Care Reform, Group Insurance, HMO, PPO, Flexible Spending..., Health Insurance, Long-term Care, Provider Relations, Medicaid, Dentistry, Workers Compensation, Whole Life, Healthcare Industry, ERISA, Accident, Pharmacy Benefit..., Open Enrollment
Education
Coleman High School 1980 — 1984
Davenport University
Kaplan University
Health and Life Licensing
IHS Automotive - Driven by Polk (R L POLK) July 2013 - Present
Trinity Health June 2012 - November 2012
Blue Cross Blue Shield of Michigan July 2011 - February 2012
Comerica Bank September 2006 - December 2008
Comerica Bank October 2003 - August 2006
Comerica Bank November 2001 - October 2003
Gale Group November 1999 - March 2001
Little Caesars Enterprises Inc September 1997 - September 1999
Davenport University-Eastern Region April 1992 - August 1997
Skills
Financial Analysis, Credit, Accounts Receivable, General Ledger, Accounts Payable, Financial Reporting, Invoicing, Forecasting, Accounting, Payroll, Budgets, Finance
Education
Davenport University-Eastern Region 1999 — 2000
MBA, Management
Davenport University 1993 — 1995
BBA, Finance
Davenport University 1990 — 1993
ABA, Accounting
PwC Consulting May 2012 - Present
Strategic Business Partners October 2011 - April 2012
w3r Consulting July 2006 - October 2011
IBM Global Services September 2002 - July 2006
IBM Global Services August 1996 - August 2002
University of Michigan Health System August 1992 - July 1996
Blue Cross Blue Shield of Michigan 1988 - 1992
EDS 1985 - 1988
ThoughtWare 1983 - 1985
Skills
PMO, Program Management, Integration, Customer Relations, IT Management, SDLC, Business Analysis, IT Strategy, Project Portfolio..., Business Process..., Vendor Management, Process Improvement, Change Management, Project Planning, Cross-functional Team..., Outsourcing, Process Engineering, Business Intelligence, Business Management, Management Consulting, Business Process, Project Delivery, Software Project..., Agile, Solution Architecture, Project Implementation, SaaS, Resource Management, Healthcare, SOA, Healthcare Information..., Management, Customer Service, Agile Methodologies, IT Service Management, Team Leadership, Leadership, Business Strategy, Enterprise Architecture, Strategy, Visio, ITIL, Project Management, CRM, Requirements Analysis, PMP, Analysis, Information Technology, SharePoint, Governance
Education
Davenport University
University of Cincinnati
USPS 2005 - Present
Blue Cross Blue Shield of Michigan October 2001 - May 2005
SBC Ameritech February 1997 - October 2001
Skills
Government, Emergency Management, Policy, Data Entry, Supervisory Skills, Federal Government, Military, Security Clearance, Customer Service, Process Scheduler, Access, Public Administration, Microsoft Office, Outlook, Microsoft Word, Leadership
Education
Davenport University-Eastern Region 1997 — 2000
Associate of Science (A.S.), Computer Systems Networking and Telecommunications
Mackenzie high 1990 — 1992
Bachelor of Science (BS), Criminal Justice and Corrections
Blue Cross Blue Shield of Michigan June 2013 - Present
Blue Cross Blue Shield of Michigan January 2003 - June 2013
Blue Cross Blue Shield of Michigan January 2001 - January 2003
Blue Cross Blue Shield of Michigan September 1997 - January 2001
TJ Maxx May 1992 - September 1997
Skills
Inventory Management, Team Leadership, Health Insurance, Project Management, Budget Monitoring, Human Resources, Supervisory Skills, Working in A Union..., Bilingual-English/Spanis..., Department..., Public Meeting..., Training Facilitation, Team Building, Payroll, Multi Tasking, Progressive Discipline, Business Analysis, Business Process..., Call Centers, Customer Service, Insurance, Leadership, Management, Training
Education
Michigan State University
Bachelor of Arts (B.A.), Journalism
Davenport University
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
Blue Cross Blue Shield of Michigan
Skills
Health Insurance, Underwriting, Call Centers, Claim, Employee Benefits, Insurance, Managed Care, Medicare, Claims Management, HIPAA, Workers Compensation, Process Improvement, Benefits Administration, Medicaid, Disability Insurance, Team Building, Leadership, Customer Service
Education
Lawrence Technological University 2014 — 2014
Green Belt, Lean Six Sigma
Davenport University 2000 — 2004
Bachelor of Business Administration (B.B.A.), Marketing
Blue Cross Blue Shield of Michigan November 2012 - Present
Trinify Health November 2010 - November 2012
Skills
Strategic Planning, Process Improvement, Data Analysis, Access, Accounting, Analysis, Business Analysis, Customer Service, Healthcare, Management, Team Building
Education
Walsh College of Accountancy and Business Administration 2002 — 2005
Master of Science in Finance, Finance, General
Davenport University 1991 — 1993
Bachelor of Business Administration, Accounting
Cass Tech
High School/Secondary Diploma Programs
Blue Cross Blue Shield of Michigan December 2013 - Present
Hewlett-Packard March 2007 - November 2013
Ford Motor Credit Company September 2005 - March 2007
Ford Motor Company March 2003 - March 2005
Skills
Data Analysis, Databases, Database Design, Data Modeling, Data Migration, VBA, Oracle, SQL, Sybase, Access, Macro, Web Development, Web Applications, Financial Analysis, Cognos, PeopleSoft, PCM, Project Management, Project Planning, Process Improvement, C++, SAS, HTML Scripting
Education
Davenport University
Master of Business Administration (M.B.A.), Management Information Systems
Detroit College of Business
Bachelor of Business Administration (B.B.A.), Computer Information Systems
Health Care Organization April 2014 - Present
Trinity Health (HQ Michigan) May 2012 - April 2014
Health Alliance Plan May 2010 - December 2011
Blue Cross Blue Shield of Michigan August 2009 - May 2010
Sedgwick April 2006 - July 2009
MetLife September 2004 - April 2006
Skills
Staffing Coordination, Temporary Placement, Payroll, Human Resources
Education
Davenport University 2004 — 2007
Business Management, Business Administration and Management, General
Blue Cross Blue Shield of Michigan August 2013 - Present
Novadebt 2010 - 2011
Comerica Bank 2007 - 2009
GreenPath Debt Solutions 2004 - 2007
Skills
Banking, Finance, Customer Service, Product Education, Credit, Budget Analysis, Credit Analysis, Relationship Development, Sales, Microsoft Office, Data Entry, Office Administration, Front Office, Office Equipment, Facets, Macess
Education
Wayne State University 1997 — 2003
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Davenport University
Master of Science (M.S.), Health Informatics and Information Management
Priority Health November 2010 - Present
Porter Hills Home Care July 2009 - February 2010
CIGNA Health Care August 2007 - June 2008
UnitedHealthcare November 2006 - May 2007
Blue Cross Blue Shield of Michigan June 1997 - September 2006
jcpenney 1993 - 1998
Skills
Sales & Marketing..., customer servi, quoting, Drafting Proposals, customer, customer retention, Insurance, Customer Retention, Health Insurance, Medicare, Quote, HIPAA, Healthcare, Leadership, Employee Benefits, Management, Customer Service, Managed Care, Medicaid, Health Savings Accounts, Sales, Call Centers, Medicare Part D, Disability Insurance, Long-term Care, Provider Relations, Claim, Benefits Administration, HMO, Life Insurance, Team Building, Strategic Planning, Underwriting, Process Improvement, Marketing
Education
Davenport University 1993 — 2002
MBA, Strategic Management
Davenport University 1995 — 1997
Bachelor of Business Administration (B.B.A.), Health/Health Care Administration/Management
Davenport College of
AAS, Administrative Medical Assistant
East Kentwood Highschool 1988 — 1992
Diploma
FSA
Blue Cross Blue Shield of Michigan August 2015 - Present
Blue Cross Blue Shield of Michigan September 2013 - Present
MedDirect April 2012 - September 2013
Westside Store February 2009 - November 2012
YMCA of Greater Grand Rapids September 2005 - July 2009
Skills
Customer Service, Healthcare, Access, Employee Benefits, Insurance, Data Entry, Microsoft Office, Microsoft Word, Outlook, Training, Call Centers, Teamwork, Customer Satisfaction, HIPAA, Telephone Skills
Education
Davenport University 2010 — 2011
Health Information/Technology
Montcalm Community College
Medical Office Assistant
University of Phoenix
Health/Health Care Administration/Management
Blue Cross Complete of Michigan May 2015 - Present
Blue Cross Blue Shield of Michigan September 2014 - Present
Health Alliance Plan April 2007 - September 2014
St. Mary Mercy Hospital 2001 - 2007
Skills
Health Promotion, Population Health, Managed Care, Health Education, Employee Wellness, Disease Management, Healthcare, Organizational..., Public Health, Leadership, Medicare, Wellness, Hospitals, Public Speaking, Healthcare Management, HIPAA, Healthcare Information..., Strategic Planning, Program Management
Education
Davenport University 2002 — 2005
Master of Business Administration, Strategic Management
Western Michigan University 1996 — 2001
Bachelor of Science, Community Health Education
Henry Ford Health System March 2014 - Present
Stautzenberger College January 2014 - Present
Blue Cross Blue Shield of Michigan November 2013 - March 2014
Stautzenberger Institute June 2012 - November 2013
Henry Ford Health System July 2010 - June 2012
American Board of Dermatology-HFHS November 2008 - July 2010
Henry Ford Health System August 2000 - November 2008
Skills
Organized, Attention To Detail, Teamwork, Team Building, Challenges, Customer Focus, Focus On Results, Medical Transcription, Payroll Processing, Staff Scheduling, Budget Management, Event Planning, Course Development, Healthcare, Billing, HIPAA, Supervisory Skills, Customer Service, Healthcare Management, Payroll, Schedules, System Administration, Invoicing, Budgets, Process Improvement, Patient Safety, Training, Program Management, Cpr Certified, Policy, Leadership, EHR, Healthcare Information..., EMR, Revenue Cycle, Medicine, Hospitals, Management
Education
University of Phoenix 2010 — 2011
Master's, Health Administration
Davenport University 1998 — 1999
Bachelor of Business Administration, Health Administration
Lawrence Technological University January 2015 - Present
JC Penney September 2007 - October 2014
Irenes Myomassology Institute September 2009 - April 2014
American Blinds, Wallpaper & More April 2007 - September 2009
Liberty Tax Service January 2009 - April 2009
Blue Cross Blue Shield of Michigan February 2006 - November 2006
Marshall Field's October 2004 - February 2006
Asset Acceptance October 2003 - June 2004
Davenport University September 1996 - March 2003
Skills
Customer Service, Sales, PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Office, Social Networking, Event Planning, Social Media, Public Speaking, Time Management, Retail, Accounting, Finance, Marketing, Research, Team Building
Education
Davenport University-Eastern Region 1997 — 2002
BBA, Marketing/ international business
Walsh College
Master of Science (MS), Business Administration and Management, General
Xerox September 2014 - Present
Alcoa Howmet April 2013 - September 2014
Blue Cross Blue Shield of Michigan September 2012 - January 2013
Hastings Mutual Insurance Company January 2012 - June 2012
Manatron October 2011 - January 2012
Calhoun County Michigan April 2010 - August 2011
Alliant Healthcare Products 2009 - 2009
SPX Service Solutions 2007 - 2007
Post Foods 1991 - 1996
Stanley Davidoff And Gray 1984 - 1985
Skills
.NET Developer, SQL Server, C#, .NET, XML, ASP.NET, Software Development, SQL, Visual Basic, AJAX, JavaScript, Web Applications, SharePoint, Visual Studio, VB.NET, SDLC, Microsoft SQL Server, Programming, Visio, Troubleshooting, Agile Methodologies, Software Documentation, Access, Management
Education
Davenport University 2000 — 2003
Bachelor of Science, Systems Analysis and Programming
Jordan College 1974 — 1980
Bachelor of Arts, Psychology / English
Blue Cross Blue Shield of Michigan October 1995 - Present
UnitedHealth Group February 1991 - October 1995
Skills
Business Analysis, Processing Medical..., Medical Terminology, Medical Office..., Processing Property &..., Customer Service, ICD-9, Medicare, High Level Claim..., HIPAA, Health Insurance, Healthcare, Data Entry, Employee Benefits, Access, Outlook, Insurance
Education
Davenport University 2006 — 2009
Associate's degree, Medical/Health Management and Clinical Assistant/Specialist
Grandville High School
Blue Cross Blue Shield of Michigan May 2012 - Present
Blue Cross Blue Shield of Michigan October 2009 - May 2012
Blue Care Network May 2004 - October 2009
Blue Care Network November 2001 - May 2004
Blue Care Network September 1999 - November 2001
Health Alliance Plan September 1988 - September 1999
Skills
Process Improvement, Health Insurance, Vendor Management, PeopleSoft, Access, Project Management, Data Analysis, Leadership, SharePoint, Analysis, Management, Microsoft Excel, Outlook, HIPAA, Educational Technology, Multimedia, Pedagogy, Distance Learning, Student-Centered..., Learning Styles, Healthcare, Risk Management, Requirements Analysis, Integration, Visio, IT Strategy, Business Analysis, Employee Benefits, Contingent Workforce
Education
Lawrence Technological University 2011 — 2014
M.A. Educational Technology, Educational/Instructional Technology
Lawrence Technological University 2011 — 2014
Workplace Technology Graduate Certificate, Multimedia and Virtual Work Technologies
Davenport University 1983 — 1988
Bachelor of Science, Business Administration, Accounting
Portage Path Behavioral Health April 2014 - Present
Your Independence Inc. August 2010 - April 2014
STARS October 2006 - June 2009
Advanced Radiology Services August 2005 - October 2006
Commercial Equipment Company September 2004 - March 2005
Blue Cross Blue Shield of Michigan January 2001 - November 2002
Skills
Human Resources, Employee Benefits, Conflict Resolution, Employee Relations, Benefits Administration, Onboarding, New Hire Orientations, Administrative..., Outlook, Training, Interviews, Leadership Development, PowerPoint, Organizational Behavior, Resume Writing, Microsoft Office, Temporary Placement, Mental Health Counseling
Education
Malone University 2011 — 2014
MA.ED, Clinical Counseling, 3.75
Davenport University 1993 — 2002
BA, Business Administration
BCBSM Solutions ArchitectBlue Cross Blue Shield2002 - Present
Blue Cross Blue Shield Michigan 1991 - Present
Blue Cross Blue Shield, MI 1991 - Present
Blue Cross Blue Shield of Michigan 2014 - 2014
Blue Cross Blue Shield of Michigan 2014 - 2014
Blue Care Network 2002 - 2003
Skills
Solution Architecture, Architectures, Integration, Requirements Analysis, Enterprise Architecture, SDLC, SOA, EDI, Architecture, OOAD, Agile Methodologies, System Architecture, IT Strategy, Cognos, Software Development, Ant, Databases, XML, DB2, Application Architecture, HTML, Vendor Management, Business Analysis, JSP, Business Process, Web Services, Java, Visio
Education
Davenport University 2002 — 2007
Bachelor’s Degree, eBusiness, 4.0
Programming and Systems, Inc 1989 — 1990
Technical Certification, 4.0
Blue Cross Blue Shield of Michigan April 2015 - Present
Blue Cross Blue Shield of Michigan October 2012 - April 2015
BLUE CROSS & BLUE SHIELD OF MI June 2010 - October 2012
OAKWOOD HEALTHCARE, INC January 2009 - June 2010
OAKWOOD HEALTHCARE FOUNDATION March 2006 - December 2008
OAKWOOD HEALTHCARE, INC September 2003 - March 2006
HELLER FINANCIAL/GE CAPITAL January 2001 - January 2002
FLEET CAPITAL LEASING January 1999 - January 2001
DAIMLERCRYSLER January 1997 - January 1999
Education
Davenport University
M.B.A, Human Resources Management
Davenport University
B.B.A, Business Management
Michigan State University College of Engineering June 2010 - Present
Michigan State University College of Agriculture and Natural Resources 1999 - June 2010
Blue Cross Blue Shield of Michigan July 1997 - August 1999
Blue Care Network October 1986 - July 1997
Blue Cross Blue Shield of Delaware July 1985 - October 1986
Capital Advertising, Inc. September 1979 - May 1985
Skills
Creative Strategy, Creative Direction, Copywriting, Public Relations, Social Media, Event Planning, Media Relations, Advertising, Marketing Communications, Copy Editing, Press Releases, Publications, Marketing, Content Development, Facebook, Newsletters, Strategic Communications, Social Networking, Social Media Marketing
Education
Michigan State University 1975 — 1980
B.A., Advertising
Seabreeze Sr. High School 1972 — 1975
N/A, College/University Preparatory and Advanced High School/Secondary Diploma Program
Daytona Beach Community College 1974 — 1974
NA
Blue Cross Blue Shield of Michigan November 2013 - Present
Henry Ford Health System January 2013 - November 2013
Henry Ford Health System April 2011 - December 2012
Henry Ford Health System April 2010 - January 2012
Henry Ford Health System October 2007 - January 2012
Henry Ford Health System October 2005 - November 2007
Wayne County March 2000 - October 2005
Wolverine Technical Staffing, Inc. 2000 - 2005
Skills
Customer Relations, Visio, RightFax, Problem Solving, Microsoft Office, Reference Manager, End Note, Project Coordination, CRM, Customer Service, EndNote, Access, Databases, Business Analysis, Project Management, EHR, Employee Training, HIPAA, Healthcare, Medical Terminology, Epic Systems, Healthcare Information..., Budgets, Microsoft Word, Healthcare Management, EMR, Event Planning, Data Analysis, Informatics, Hospitals, Requirements Analysis, Analysis, SDLC, Management, Outlook, Process Improvement, Project Planning, Recruiting, Requirements Gathering, Public Health, Research, Program Management, Clinical Research, SharePoint, Software Documentation, Analytics, Training
Education
Wayne State University 2012 — 2014
Pursuing Master of Public Health (MPH), Public Health
Davenport University 2000 — 2007
BBA, Healthcare Administration
Blue Cross Blue Shield of Michigan
Education
Davenport University 2000 — 2004
Renaissance
Blue Cross Blue Shield of Michigan July 1993 - Present
Blue Cross Blue Shield of Michigan July 1979 - Present
BCBSM July 1979 - 1993
B. Siegal September 1976 - June 1979
Skills
Talent Acquisition, Onboarding, Hiring, Sourcing, Internet Recruiting, Client/Hiring Manager..., Talent Pipelining, High-volume Recruiting, Strategic Recruitment..., Employee Benefits, College Recruiting, Applicant Tracking..., Recruiting, Talent Management, Employee Relations, Human Resources, Performance Management, Management, Insurance, Health Insurance, Process Improvement, Leadership
Education
Davenport University 1998 — 2006
Business Management
Blue Cross Blue Shield of Michigan September 2011 - Present
Humana 2004 - 2010
Grotenhuis 2000 - 2004
Priority Health 1999 - 2000
Education
Davenport University
Bachelor of Applied Science, Business Administration
Advanced Radiology Services /STARS December 2008 - Present
Blue Cross Blue Shield of Michigan 2004 - 2008
Blue Cross and Blue Shield of Michigan 2001 - 2004
Blue Cross Blue Shield 1998 - 2001
Skills
Medical Billing, Account Management, Business Operations..., Employee Relations, Medicare, Healthcare, HIPAA, Business Process..., Managed Care, Operations Management, Microsoft Office, Leadership, Health Insurance, Insurance, Medicaid, Training, Leadership Development, Employee Benefits, Budgets, Microsoft Excel, CRM, Healthcare Management, HMO, Hospitals, Revenue Cycle, EHR, Call Centers, EMR, Healthcare Consulting
Education
Davenport University 1992 — 1999
BA, Business Administration
Blue Cross Blue Shield of Michigan 2011 - 2015
Blue Cross Blue Shield of Michigan 2011 - 2015
TD Bank November 2010 - November 2011
HBOS September 2006 - June 2008
CitiFinancial July 2004 - September 2006
Skills
Business Case, Asset Managment, Governance, Team Building, Requirements Gathering, Business Analysis, Business Process..., Business Intelligence, Cross-functional Team..., Strategy, SDLC, Visio, CRM, Training, Management Consulting, Leadership, Project Management, Business Process, Analysis, Business Strategy, Solution Architecture, Management, Software Development, Consulting, Analytics, Project Planning, Market Research, Outsourcing, Six Sigma, Requirements Analysis, Quality Assurance, IT Strategy, Program Management, Project Portfolio...
Education
Thunderbird School of Global Management 2008 — 2010
MBA
Delhi College of Engineering 2000 — 2004
BE
DPS, Vasant Kunj 1996 — 2000
Instituto Hispania
Blue Cross Blue Shield of Michigan May 2012 - Present
Detroit Professional Party Supply & Entertainment October 2006 - December 2011
University Lending Group March 2010 - December 2010
Quicken Loans February 2006 - August 2009
Henry Ford Health System - Health Alliance Plan August 1999 - February 2006
City of Detroit - Health Department/Herman Kiefer February 1995 - August 1999
Skills
HRIS, New Hire Orientations, Recruiting, Background Checks, Employee Relations, ICD-9, CPT Coding, Claims Processing, Appeals, Grievances, HMO, PPO, POS, Medicaid, Medicare, Referral Authorizations, Insurance Verification, Durable Medical..., Accurate Data Entry
Education
University of Phoenix 2010 — 2012
Masters Degree, Health Care Administration/Healthcare Informatics, 3.84
Davenport University 2001 — 2005
Bachelor, Human Resources
Defense Logistics Agency August 2015 - Present
Defense Contract Management Agency (DCMA) December 2012 - August 2015
Base 10 Business Consulting Solutions 2011 - December 2012
General Dynamics Land Systems June 2012 - November 2012
Robert Half Finance & Accounting August 2011 - January 2012
American Laser Centers October 2010 - July 2011
Vista Maria July 2009 - October 2010
Blue Cross Blue Shield of Michigan March 2007 - December 2008
BCBSM September 2004 - March 2007
BCBSM August 2003 - September 2004
Skills
Financial Analysis, Process Improvement, Budgets, Analysis, Program Management, Leadership, Project Management, General Ledger, Management, Microsoft Excel, Variance Analysis, PeopleSoft, Access, Forecasting, Account Reconciliation
Education
Defense Acquisition University 2013 — 2014
DAWAI Level II Certified, Contracting, Purchasing, Procurement/Acquisitions and Contracts Management
Defense Acquisition University 2012 — 2013
DAWIA Level 1 Certified, Contracting
Walsh College 2007 — 2010
Master, Management
Walsh College 2005 — 2006
Certificate, Project Managment
Walsh College 2002 — 2005
Master, Economics
Walsh College 1999 — 2002
Master, Finance
General Motors August 2015 - Present
General Motors April 2014 - February 2015
Mercedes Benz Financeial Services February 2013 - December 2013
General Motors December 2012 - March 2013
GM Legal February 2012 - May 2012
GM July 2011 - January 2012
Blue Cross Blue Shield of Michigan July 2010 - May 2011
HP, Detroit Office September 2006 - July 2008
ACS March 2003 - March 2006
Skills
Microsoft Excel, Business Analysis, Visio, SDLC, SharePoint, MS Project, Project Management, Software Documentation, Analysis, Process Improvement, Team Leadership, Project Planning, Access, ITIL, Outlook, Program Management, PowerPoint, Microsoft Word, Business Intelligence, Team Building, Microsoft Office, Customer Service, PMO
Education
Walsh College 2012 — 2014
Master's Degree, Masters in Management Specialty in IT and Project Management
Walsh College of Accountancy and Business Administration 2008 — 2012
MBA, Business & Project Management
Davenport University
Bachelor's Degree, Computer Information Systems & Minor Web Design
Blue Cross Blue Shield of Michigan January 2012 - Present
OhioHealth September 2011 - January 2012
Thomson Reuters November 2010 - September 2011
Thomson Reuters August 2008 - November 2010
Maricopa Integrated Health System February 2008 - August 2008
Visteon Corporation/Automotive Components Holdings, LLC February 2006 - February 2008
CAMTRONICS COMMUNICATION COMPANY January 2006 - March 2006
Charter School Administration Services June 2005 - October 2005
North Oakland Medical Center September 2002 - June 2005
Henry Ford Health System September 1998 - February 2002
Skills
Financial Analysis, Financial Reporting, Account Management, Analysis, Budgets, Business Analysis, Cost Accounting, Data Analysis, Forecasting, Process Improvement, Finance, Financial Modeling, Business Intelligence, Business Process..., Analytics, Risk Management, Sarbanes-Oxley Act, Cross-functional Team..., Business Process, Access, Software Documentation, Accounting, Vendor Management, PeopleSoft
Education
Davenport University 2010 — 2014
Post-Bacculaureate Certificate, Forensic Accounting, 4.0
University of Detroit Mercy 1992 — 1996
MBA, Business & Finance, 3.39
Blue Cross Blue Shield of Michigan 1975 - Present
Education
Davenport University 1996 — 1999
Bachelor, Business Administration
Dawn Food Products June 2013 - Present
Dawn Food Products August 2009 - June 2013
Blue Cross Blue Shield of Michigan April 2008 - August 2009
St. Mary Mercy Hospital 2001 - 2008
Skills
Human Resources, Deferred Compensation, Employee Benefits, Labor Relations, Leadership, Compensation & Benefit, Succession Planning, Employee Relations, HRIS, Benefits Administration, HR Policies, FMLA, Onboarding, Personnel Management, Executive Pay, Recruiting, Workforce Planning, Performance Management, PeopleSoft, Employee Engagement, Salary, Salary Packaging, Salary Review, Global Compensation, HR Consulting, Employment Law, New Hire Orientations, SAP HR, Compensation & Benefits
Education
Davenport University-Eastern Region 1999 — 2001
MBA, Strategic Management
University of Michigan 1991 — 1997
BGS, Economics
Our Lady of Sorrows 2008 - Present
Our Lady of Sorrows 2005 - 2008
Blue Care Network 2000 - 2003
Blue Cross Blue Shield of Michigan 1999 - 2000
Blue Cross Blue Shield of Michigan 1990 - 1999
Blue Cross Blue Shield of Michigan 1989 - 1990
Blue Cross Blue Shield of Michigan 1986 - 1989
Blue Cross Blue Shield of Michigan January 1985 - July 1986
Skills
Employee Relations, Benefits Administration, Employee Benefits, Organizational..., Applicant Tracking..., Human Resources, Change Management, Program Management, Microsoft Word, Customer Service, Management, PowerPoint, Administrative..., Microsoft Excel, Process Improvement, Budgets, HRIS, Process Scheduler, Data Analysis, Public Speaking, Payroll, Deferred Compensation, Policy, Microsoft Office, Healthcare, Access, Training, Outlook, Team Building, Leadership, PeopleSoft, Recruiting, Software Documentation, Onboarding, Organizational..., Coaching, Social Media, Event Planning, Performance Management, Community Outreach, Editing, Analysis
Education
Davenport University 1979 — 1984
Bachelor, Management
Blue Cross Blue Shield of Michigan October 2009 - Present
Visteon July 2007 - January 2009
CIBER July 2002 - January 2009
Ford Motor Company July 2002 - June 2007
Ford Motor Company September 2001 - April 2002
Future Three, Northville, MI November 2000 - April 2001
Descartes Systems Group October 1999 - October 2000
Descartes Systems Group October 1995 - September 1999
Skills
Solution Architecture, SDLC, Solaris, Databases, Data Warehousing, SQL, Information Technology, Outsourcing, Microsoft SQL Server, Strategy, Disaster Recovery, Management, Oracle, SQL Tuning, Database Design, Performance Tuning, Data Migration, Integration, Database Administration
Education
Thapar Institute of Engineering and Technology 1992 — 1995
Master Of Computer Applications
Delhi University 1989 — 1992
Bachelor Of Science
Blue Cross Blue Shield of Michigan May 2009 - Present
Fresenius Medical Care September 2008 - April 2009
State of Indiana 2007 - 2008
Global systems LLC 2005 - 2008
Skills
Requirements Analysis, Business Analysis, Requirements Gathering, Business Process, Business Requirements, Testing, Software Project..., PMP, User Acceptance Testing, SDLC, Visio, Vendor Management, Systems Analysis, Agile Methodologies, SharePoint, Process Improvement, Quality Assurance, Waterfall, Gap Analysis, Bilingual, Use Case Analysis, IBM Rational Tools
Education
University of Delhi
Florida Department of Transportation March 2012 - Present
Florida Department of Transportation June 2004 - March 2012
Blue Cross Blue Shield of Michigan June 2000 - July 2003
Blue Cross Blue Shield of Michigan November 1997 - June 2000
Blue Cross Blue Shield of Michigan January 1996 - November 1997
Blue Cross Blue Shield of Michigan April 1990 - January 1996
Skills
Personnel Leadership, Employee/Labor Relations, Training and Development, •Strong..., Highly Adaptable, Relator, Analytical Approach, Presentation Development, Excellent Microsoft..., Problem Solving, Analytical Skills, Microsoft Office, Leadership, Adaptation, Employee Relations, Recruiting, Onboarding, Human Resources, Employee Benefits, Training, Employee Training, Hiring, FMLA, Payroll, Management, Policy, Organizational..., HRIS, New Hire Orientations, Team Building, PeopleSoft, Performance Management
Education
Davenport University 1990 — 1995
BBA, Business Administration
J.W. Sexton High School
Blue Cross Blue Shield of Michigan January 2013 - Present
Blue Cross Blue Shield of Michigan March 2010 - December 2012
Blue Cross Blue Shield of Michigan May 2009 - January 2011
Blue Cross Blue Shield of Michigan November 2008 - May 2009
BCBSM June 2004 - November 2008
Blue Care Network June 2001 - June 2004
Blue Care Network November 1998 - June 2001
Skills
Accounting, Team Building, Variance Analysis, Enterprise Risk..., Access, Internal Controls, Risk Management, Data Analysis, Forecasting, Business Analysis, General Ledger, Business Process..., Process Improvement, Strategy, Leadership, Analysis, Healthcare, Business Planning, Sarbanes-Oxley, Insurance, PeopleSoft, Finance, Budgets, Project Management, Sarbanes-Oxley Act, Program Management, Medicare, Employee Benefits, Risk Assessment, Managed Care
Education
Walsh College 2002 — 2005
MBA, Finance
Davenport University 1990 — 1994
BBA, Accounting
Blue Cross Blue Shield of Michigan September 2001 - Present
BCBSM June 2006 - April 2012
Blue Cross Blue Shield of MI June 2006 - August 2011
Ford Motor Company February 2000 - September 2001
Health Alliance Plan September 1997 - February 2000
Skills
SDLC, Vendor Management, HIPAA, Business Analysis, Visio, Process Improvement, Requirements Analysis, IT Strategy, Requirements Gathering, SharePoint, Integration, Software Project..., Business Requirements, Resource Management, Program Management, Software Documentation
Education
Davenport University 1996 — 2000
Bachelor's degree, Management Information Systems, General, 3.0 average
Global Solution Networks August 2012 - Present
Turner Communications & Event Management June 2008 - Present
Marx Layne & Company February 2010 - August 2012
International Assoication for Organ Donation November 2006 - June 2008
DGM & Associates October 2005 - November 2006
International Association for Organ Donation November 2002 - October 2005
Motor City Casino November 1999 - July 2001
Data Systems Network January 1997 - September 1999
Blue Cross Blue Shield of Michigan August 1996 - December 1996
GranCare, Inc. January 1992 - April 1996
Skills
Public Relations, Strategic Planning, Marketing Communications, Marketing Strategy, Crisis Management, Community Outreach, Corporate Events, Program Development, Program Management, Internal & External..., Event Planning, Media Relations, Event Management, Nonprofits, Leadership, Management, Strategic Communications, Community Development, Business Development, Internal Communications, Marketing
Education
USC Sol Price School 2013 — 2017
Masters of Public Administration, Non-Profit/Public/Organizational Management
Cass tech high
Davenport University
Bachelor's degree, Marketing
Blue Cross Blue Shield of Michigan Sr. AnalystBlue Cross Blue Shield of MichiganMarch 2013 - Present
Education
Davenport University
CIS, Computers
Blue Cross Blue Shield of Michigan December 2011 - Present
BCBSM October 2000 - December 2011
Skills
Culinary, Home Staging, Change Management
Education
Macomb Community College 2002 — 2002
System Certification, Inforamtion Technology
Franklin University 1997 — 1997
Computer Information Systems, Information Technology
Davenport University 1990 — 1994
not completed, Accounting/Computer Information Systems
Blue Care Network November 2009 - Present
Blue Care Network May 2008 - November 2009
Blue Cross Blue Shield of Michigan January 1998 - May 2008
Blue Cross Blue Shield of Michigan February 1997 - May 1998
Blue Cross Blue Shield of Michigan September 1990 - February 1997
Kelly Temporary Service January 1987 - January 1990
Education
Davenport University
Bachelors Degree, General Management
Davenport University
Diploma, Medical Billing
Blue Cross Blue Shield of Michigan September 2014 - Present
ActionLink September 2007 - Present
The Auto Club Group September 2011 - September 2014
MarketSource Inc. August 2012 - August 2014
Skills
Customer Service, Microsoft Office, Microsoft Word, Teamwork, Time Management, Customer Satisfaction, Microsoft Excel, PowerPoint, Public Speaking, Social Media, Team Building, Coaching, Sales Management, Leadership, Sales, Training, Social Networking, Marketing, Social Media Marketing, Retail, Marketing Strategy, Account Management, Management, Outlook, Event Planning, Strategic Planning, Teaching, Inventory Management, Research, Customer Retention, Store Management, Call Centers, Event Management, Sales Operations, Problem Solving, Photoshop, Direct Sales, Team Management, Merchandising, Nonprofits, Interviews, Public Relations, Customer Experience
Education
Davenport University 2014 — 2016
Bachelor of Business Administration (B.B.A.), Entrepreneurship/Entrepreneurial Studies
Grand Rapids Community College 2007 — 2010
Certificate Of Entrepreneurship, Entrepreneurship/Entrepreneurial Studies
Grand Rapids Community College 2007 — 2009
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Blue Cross Blue Shield of Michigan October 1995 - Present
BCBSM May 1975 - Present
Skills
Claims Management, Claim, Insurance, Health Insurance, Liability, Employee Benefits, Process Improvement, Workers Compensation, Call Center, Mainframe, Customer Service, Outlook
Education
Davenport University 2000 — 2007
Associate's degree, Business Administration and Management, General
Blue Cross Blue Shield of Michigan June 1998 - August 2009
Blue Care Network October 1995 - June 1998
Education
Davenport University 2009 — 2010
Blue Cross Blue Shield of Michigan 2011 - Present
Creative Dining 2008 - 2010
Education
Davenport University 2008 — 2010
Bachelor's degree, Medical Case Management
Grand Rapids Community College 2006 — 2008
Associate of Arts (A.A.)
Mrs. G. June 2010 - Present
Area Agency on Aging, Doylestown, PA 2006 - 2008
Blue Cross Blue Shield of Michigan 1992 - 2002
Skills
Microsoft Office, Company Secretarial, Writing
Education
Davenport University 2001 — 2001
Business
Wayne County Community College 1977 — 1977
Colonial Life 2012 - Present
BNI 2013 - 2013
Employee Health Insurance Management, Inc. March 2010 - August 2012
Aetna January 2009 - November 2009
Blue Cross Blue Shield of Michigan June 2007 - May 2008
Cambridge Consulting Group March 2001 - April 2007
Meritain Health May 2000 - March 2001
Unum March 1992 - May 2000
Marketing Network, Inc. 1988 - 1992
Advertising Audit Service 1985 - 1988
Skills
Employee Benefits, Customer Retention, Customer Satisfaction, Health Insurance, Disability Insurance, Insurance, Term Life Insurance, Long-term Care, Health Savings Accounts, Benefits Administration, Brokers, Managed Care, General Insurance, Healthcare, Group Medical, Commercial Insurance, Account Management, COBRA, Life Insurance, Medicare Part D, Health Care Reform, Medicare, HIPAA, Open Enrollment, Underwriting, Flexible Spending..., Human Resources, CRM, Marketing, ERISA, Claim, Group Insurance, Training, Management, Sales, Strategic Planning, Accident, Critical Illness, Whole Life
Education
Davenport University 1996 — 2003
BBA, Management & Marketing
Walled Lake Central
Blue Cross Blue Shield of Michigan 2003 - Present
Skills
Business Analysis, DB2, Systems Analysis, Visio, SharePoint, SDLC, HIPAA, Health Insurance, Software Documentation, Management, Access
Education
Davenport University 1979 — 1984
Accounting
Blue Cross Blue Shield of Michigan December 2006 - Present
Blue Cross Blue Shield of Michigan August 2001 - December 2006
Blue Cross Blue Shield of Michigan July 2000 - August 2001
Blue Cross Blue Shield of Michigan November 1998 - July 2000
EDS Group 1993 - November 1998
Education
Davenport University
Management
Blue Cross Blue Shield of Michigan March 2014 - Present
Blue Cross Blue Shield of Michigan April 2013 - Present
Blue Cross Blue Shield of Michigan January 2012 - April 2013
Blue Cross Blue Shield of Michigan March 2010 - January 2012
Blue Cross Blue Shield of Michigan March 2005 - March 2010
Blue Cross Blue Shield of Michigan March 2004 - June 2005
The Computer Merchant May 2003 - March 2004
Specialized Pharmacy Services September 1998 - August 2002
Skills
SharePoint, Process Improvement, Analysis, Software Documentation, Business Analysis, Customer Service, Visio, Program Management, System Administration, Call Center, Leadership, Project Management, Technical Writing, Microsoft Office, Training, Health Insurance, Call Centers, Access, Vendor Management, Employee Benefits, HIPAA, Analytical Skills, Management, Insurance, SDLC, Healthcare, Wikis, Team Building, Disaster Recovery, Risk Management, Troubleshooting, Security, Problem Solving, Data Analysis, Requirements Analysis, Integration, Business Process..., MS Project, Change Management, Quality Assurance, Business Intelligence, Requirements Gathering, Business Process, Systems Analysis, ITIL, Cross-functional Team..., NASCO, MISource, OBN, User Acceptance Testing
Education
Lawrence Technological University 2014 — 2015
Project Management
Davenport University 2006 — 2009
Bachelors, Computer and Information Security
National Institute of Technology 2002 — 2003
Network Systems Support, Technical Diploma
Schoolcraft College 1993 — 1999
Associates, Programming & Micro Computer Support Technician
Blue Cross Blue Shield of Michigan May 2013 - Present
TD Bank Group February 2012 - October 2012
Comerica Bank June 2011 - December 2011
Blue Cross Blue Shield of Michigan March 2011 - June 2011
General Motors February 2002 - March 2007
Ajilon February 2002 - March 2007
Skills
Project Management, Agile Project Management, Project Coordination, Network Engineering, Visio, Microsoft Excel, Lotus Notes, Outlook, Microsoft Word, Changepoint, SharePoint, MS Project, Project Delivery, Project Portfolio..., SDLC, Business Intelligence, PowerPoint, MS Access, Adobe Acrobat, PMO, Testing, Project Planning, Access, Databases, Agile Methodologies, IT Service Management
Education
Florida Institute of Technology 2013 — 2016
Master of Computer Applications (MCA), Management Information Systems, General, 3.0
Davenport University-Eastern Region 2011 — 2013
Healthcare Administrator, Computer and Information Sciences and Support Services, 2.89
NIT 1999 — 2001
Associate's degree, Network Engineer
Ferndale High School 1984 — 1986
High School Diploma, College Prep Courses
Blue Cross Blue Shield of Michigan October 1998 - Present
Kelly Services October 1995 - April 1998
Unisys June 1992 - October 1995
Skills
Research
Education
Davenport University 1998 — 2002
Associates degree in Management, Management Information Systems, General
Holy Cross High 1958 — 1962
TriZetto Corporation September 2012 - Present
Mastech, Inc. June 2012 - August 2012
Jawood November 2010 - June 2012
Molina Healthcare September 2008 - November 2010
Blue Care Network July 2005 - June 2007
Blue Care Network November 2002 - July 2005
Blue Care Network May 2001 - November 2002
Blue Cross Blue Shield of Michigan April 1998 - May 2001
Blue Care Network July 1996 - April 1998
Skills
Visio, Software Documentation, SDLC, SharePoint, Requirements Analysis, Analysis, Business Process, Databases, Data Analysis, Testing, Project Management, Training, SQL, Microsoft SQL Server, Leadership, Strategy, Business Requirements, Healthcare, Health Insurance, Team Building
Education
American Health Insurance Plans - AHIP
Professional Academy for Healthcare Managemet - PAHM, Healthcare Management
Davenport University
Blue Cross Blue Shield of Michigan January 2011 - Present
Blue Cross Blue Shield of Michigan 2010 - Present
Blue Cross Blue Shield of Michigan May 2006 - January 2010
Blue Cross Blue Shield of Michigan January 2004 - May 2006
Blue Cross Blue Shield of Michigan January 1990 - January 2004
Blue Cross Blue Shield of Michigan January 1985 - January 1990
Skills
Health Insurance, Insurance, SDLC, Process Improvement, Business Analysis, Claim, Business Process..., Customer Service, PMO, HIPAA, Healthcare, Program Management, Project Management, Sales, Call Centers, Leadership, Analysis, Access, Team Building
Education
Davenport University 2005 — 2009
Bachelor's degree, Marketing
Health Alliance Plan June 2015 - Present
Health Alliance Plan April 2012 - June 2015
Blue Cross Blue Shield of Michigan June 2010 - April 2012
Blue Cross Blue Shield of Michigan May 2005 - June 2010
Skills
Business Analysis, Employee Benefits, Management, SDLC, Requirements Analysis, Business Intelligence, Business Process..., Data Analysis, Business Process, Vendor Management, Program Management, Visio, Insurance, Requirements Gathering
Education
Davenport University 2003 — 2005
Bachelor, Business Administration
Blue Cross Blue Shield of Michigan March 2013 - Present
Beaumont hospital March 2003 - August 2012
Skills
Medicare, Managed Care, Healthcare, Healthcare Information..., Health Insurance, HIPAA, Healthcare Management
Education
Davenport University 2004 — 2009
Bachelor of Business Administration (B.B.A.), Health Services Administration
Blue Cross Blue Shield of Michigan August 1985 - Present
Skills
Claim, Claims Management, Claims Resolution, Claim Investigation, Claims Handling, Liability, Property & Casualty..., Commercial Insurance, Underwriting, Health Insurance, General Insurance, Workers Compensation, Reinsurance, Professional Liability, Litigation Management, Brokers, Term Life Insurance, Disability Insurance, Medicare
Education
Davenport University
hazel park high school
Blue Cross Blue Shield of Michigan January 2011 - Present
BCBSM August 1995 - Present
Skills
Management, Insurance, Customer Service, Leadership, Process Improvement, Strategic Planning, Team Building, Training, Sales, Employee Benefits, Analysis, Project Management, Microsoft Office, Business Analysis
Education
Davenport University 2009 — 2017
Bachelor's Degree, Business Administration and Management, General
Blue Cross Blue Shield of Michigan December 2001 - Present
Blue Cross Blue Shield of Michigan December 2001 - Present
Skills
Customer Service, Microsoft Office, Microsoft Excel, Management, Leadership, Insurance, Process Improvement, Project Management, Team Building, PowerPoint
Education
Davenport University 1999 — 2004
Bachelor's degree, Marketing
Henry Ford Community College 1978 — 1983
Associate's degree, Business Administration and Management, General, 4.0
Alerus Financial October 2002 - Present
Alerus Financial December 1993 - Present
Aleurs Financial December 1983 - Present
Melvin McWilliams, PC October 2005 - June 2012
Melvin McWilliams, P.C January 2007 - November 2011
Blue Cross Blue Shield of Michigan June 1993 - December 1993
Merrill Lynch April 1993 - June 1993
McCartney & McIntyre, P.C November 1992 - April 1993
Valley School & Office Supply November 1985 - January 1989
Skills
Computers, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Data Entry, Typing, Customer Service, Account Reconciliation
Education
Davenport University 1990 — 1992
Associate's degree, Executive Assistant/Executive Secretary
Davenport College of Business
Associates, Degree, Business Management
Sexton High School
Graduate
Blue Cross Blue Shield of Michigan December 2006 - Present
Education
Davenport University 2009 — 2011
Chrysler Group LLC May 2014 - Present
Snelling Staffing Services July 2009 - September 2009
Sierra Health and Life, Inc. January 2007 - December 2007
Blue Cross Blue Shield of Michigan April 2000 - September 2006
MetLife November 1996 - April 2000
Skills
•11 years of health...
Education
Davenport University 2012 — 2015
Blue Cross Blue Shield of Michigan Administrative Services CoordinatorHCR ManorCareMarch 2007 - December 2013
Blue Cross Blue Shield of Michigan June 1998 - November 2001
Skills
Healthcare Management, Hospitals, HIPAA, Healthcare Information..., EMR, Clinical Research, Medical Terminology, Patient Safety, Nursing
Education
Davenport University-Eastern Region 1992 — 1994
Associate's degree, Marketing
Oakland University 1982 — 1986
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Blue Cross Blue Shield of Michigan July 1989 - Present
Skills
Insurance, Claim, Medicare, Underwriting, Employee Benefits, Managed Care, SDLC, Program Management, Claims Management, Strategic Planning, Property & Casualty..., HIPAA
Education
Davenport University-Eastern Region 1980 — 1985
Associate's degree, Data Processing and Data Processing Technology/Technician, B
Miller-Motte College November 2013 - Present
Blue Cross Blue Shield of Michigan April 2008 - August 2013
Temple Emanu-El of Oak Park, Michigan April 2004 - April 2008
Education
Miller-Motte College-Cary 2013 — 2014
Diploma, Medical Billing and Coding
Davenport University 2001 — 2004
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Exce Administrative Assistant December 2013 - Present
Arden Courts of Bingham Farms April 2007 - December 2013
Retrire January 2007 - March 2007
Blue Cross Blue Shield of Michigan June 2005 - January 2007
Blue Cross Blue Shield of Michigan December 2000 - June 2005
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas July 1998 - December 2000
Blue Cross Blue Shield of Michigan May 1990 - July 1998
Blue Cross Blue Shield of Michigan March 1986 - May 1990
Education
Davenport University
Associate of Arts, Marketing Studies
Oakland University
Bachelor of Arts, Business Administration