Experience
Zoetis  February 2013 - Present
Youth Empowered Solutions  August 2009 - Present
Pfizer Animal Health Global Poultry   June 2011 - 2013
Blue Cross Blue Shield of North Carolina   April 2007 - June 2011
Southwest Teradata User Group   January 2001 - May 2007
Continental Airlines  January 2000 - April 2007
Amadeus  1993 - 2000
System One / Amadeus   1993 - 1997

Skills
Strategic Leadership, Strategic Planning, Strategic Vision, Business Driven, Technology Leadership, Information Technology..., Business Intelligence, Full Life Cycle..., Data Governance, Metadata Management, Master Data Management, SOA, Technology Solutions, Strategic Roadmaps, Digital Marketing, Digital Strategy, CRM, Supply Chain Software, Performance Metrics, Performance Management, Thought Leadership, Technology Management, Vendor Management, Data Modeling, Teradata, Change Management, Management, Integration, Data Integration, Process Improvement, Leadership, ERP, Data Center, Outsourcing, Project Portfolio..., Enterprise Architecture, SDLC

Education
Massachusetts Institute of Technology - Sloan School of Management

Pfeiffer University
MBA

University of Florida
MS, Computer Science

Experience
Vasquez Law Firm,PLLC   June 2012 - Present
Benham Real Estate Group  December 2009 - Present
McWilliam, Henderson & Wall, PLLC   January 2012 - June 2012
Blue Cross Blue Shield of North Carolina   December 2007 - January 2012
BCBSNC  2007 - 2010

Skills
Negotiation, Family Law, Attorney, Criminal Defense, Immigration Law, Insurance, Microsoft Office, Personal Injury, PowerPoint, Litigation, Legal Writing, Public Speaking, Civil Litigation, Criminal Law, Microsoft Word, Real Estate

Education
North Carolina Central University School of Law   2007 — 2011
Juris Doctorate, Law

Campbell University   2001 — 2006
BS, Computer Science

Experience
Wake Forest Baptist Health  August 2014 - Present
Blue Cross Blue Shield of North Carolina   August 2008 - August 2014
Blue Cross Blue Shield of North Carolina   September 2009 - December 2011
BCBSNC  August 2008 - August 2009
Pinellas County Sheriff's Office  May 2007 - August 2008
Pinellas County Sheriff’s Office  May 2007 - August 2008
Gibbs Law Firm   October 2006 - March 2007

Skills
Software Documentation, Payroll, Customer Service, Research, Editing, Legal Writing, Legal Research, Access, Data Entry, Outlook, Visio, Administrative..., Insurance, Training, Microsoft Excel, Microsoft Office, PowerPoint

Education
Liberty University   2009 — 2013
Masters of Business, Human Resources

Pensacola Christian College   2001 — 2005
Bachelor of Science, Business Administration

Experience
Blue Cross Blue Shield of North Carolina   October 2014 - Present
Little Corp   September 2014 - Present
Blue Rhino  April 2012 - Present
Closet 2 Closet Clothing and Accessories   December 2008 - Present
The Little Corporation   May 2008 - Present
Janai Consulting Group   January 2007 - July 2009
BOC Plastics   2000 - 2006
Graylyn International Conference Center  June 2000 - January 2005

Skills
Customer Service, Sales, Human Resources, Strategic Planning, Microsoft Excel, Microsoft Office, Business Planning, Marketing Strategy, Time Management, Team Building, Public Speaking, Marketing, Training, Spanish, Microsoft Word, Access, Management, Business Intelligence, Property & Casualty..., Account Management, Cisco Call Manager, Administrative..., Leadership, Sales Management, Social Networking, Team Leadership, Program Management, Negotiation, Customer Satisfaction, Medical Billing, Insurance Billing, Billing Solutions

Education
Winston-Salem State University   2009 — 2012
Bachelor's Degree, Business Administration and Management, General

Forsyth Technical Community College   2006 — 2008
Associates Degree, Business Administration

East Forsyth   1998 — 2002
High School Diploma, Business Administration and Management, General

Experience
AIG  March 2014 - Present
Blue Cross Blue Shield of North Carolina   May 2012 - July 2012

Skills
Actuarial Science, Microsoft Office, VBA, R, Statistical Modeling, Data Analysis, Access, Microsoft Word

Education
Duke University   2009 — 2013
B.S/ B.A, Economics/Mathematics

Duke University
Bachelor's degree, Economics

Experience
Cigna  November 2013 - Present
GP Strategies Corporation  July 2013 - November 2013
Kaiser Foundation Health Plan of the Mid-Atlantic States  2011 - July 2013
Kaiser Foundation Health Plan of the Mid-Atlantic States  September 2007 - December 2010
Blue Cross Blue Shield of North Carolina   December 1998 - June 2001
Healthsource, Inc. (now Cigna)   August 1994 - March 1998
Matthew Thornton Health Plan  July 1986 - July 1994

Skills
Instructor-led Training, Program Development, Strategic Leadership, Strategic Communications, Business Strategy, Staff Development, Healthcare, Change Management, Training, Executive Coaching, Cross-functional Team..., Strategy, Public Speaking, Leadership, Organizational..., Project Management, Strategic Planning, Managed Care, Workshop Facilitation

Education
University of Maryland College Park   1977 — 1979
MA, Organizational Communications, Concentration: Training and Development

Ithaca College   1973 — 1977
BS, Speech Communications, Concentration: Secondary Teaching

Shrewsbury High School   1969 — 1973

Experience
Stanford Consulting Services   December 2007 - Present
Choice One, Inc.   June 1991 - December 2007
HealthMark Corporation   September 1987 - May 1998
Presbyterian Health Services Corp./Presbyterian Hospital   July 1986 - September 1987
MGT of America, Inc.   March 1985 - July 1986
Blue Cross Blue Shield of North Carolina   September 1981 - March 1985
North Carolina Medical Society  April 1980 - September 1981

Skills
Provider Network..., Health Care Consulting, Managed Care Contracts..., Reimbursement Review &..., Health Policy, Provider Relations, PPO, Physicians, HMO, Healthcare Industry, Practice Management, Health Insurance, Health Economics, Strategic Leadership, Accountable Care, Physician Network..., Consulting, Executive Management, Physician Relations, Utilization Management, Healthcare Reimbursement, Health Care Reform, Ambulatory, Credentialing, Employee Benefits

Education
National Fellowship, United States Department of Health Services   1982 — 1983
Health Maintenance Organization Management

The University of Georgia   1977 — 1979
Master of Public Administration, Health Policy

Medical College of Georgia at Augusta University
Medical Records Undergraduate & Graduate Study related to MBA 1974-75

Augusta University
Bachelor of Business Administration 1970, Master of Business Administration 1976

Experience
Cisco  December 2013 - Present
Cisco Systems  May 2013 - December 2013
Cisco Systems  January 2012 - May 2013
Blue Cross Blue Shield of North Carolina   October 2006 - December 2011
Lenovo  May 2005 - April 2006
International Business Machines  May 2003 - May 2005
International Business Machines  May 2002 - May 2003
International Business Machines  April 2001 - May 2002
International Business Machines  December 1999 - April 2001
International Business Machines  June 1998 - December 1999

Skills
Forecasting, Pricing, Budgeting, Analytics, Financial Modeling, Metrics, Strategic Planning, Business Analysis, Compensation Planning, Business Objects, Excel, Access, Essbase, Mentoring, Budgets, Financial Analysis, Internal Controls, Business Intelligence, Management, Change Management, Cross-functional Team..., Finance, Microsoft Excel, Accounting, Process Improvement, Strategic Financial..., Financial Reporting, Analysis, Portfolio Management, Account Reconciliation, Business Process..., Acquisition Integration, Sarbanes-Oxley Act, Managerial Finance, Financial Planning

Education
East Carolina University
Master of Science, Accounting

Experience
BlueCross BlueShield of NC  August 2011 - Present
SAS Institute  2008 - 2010
Blue Cross Blue Shield of North Carolina   January 2008 - March 2008
Freddie Mac  January 2007 - August 2007
Freddie Mac  November 2005 - December 2006
Modis at Freddie Mac   July 2004 - October 2005
Virginia Dept. of Education   August 2003 - May 2004
webMethods, Inc.   2000 - 2002
CTA, Inc.   1992 - 2000

Skills
Usability Testing, Heuristic Evaluation, Task Analysis, Agile Methodologies, Visio, Contextual Inquiry, HTML, SQL, Accessibility, Instructional Design, Dreamweaver, SAS, Access, RUP, Adobe Fireworks, User Interface Design, Human Factors, Requirements Gathering, User Experience, User-centered Design, Interaction Design, Usability Engineering, Usability, User Interface, Human Computer..., Information Architecture, E-commerce, SDLC, Card Sorting, User Research, Information Design, Web Applications, Persona, Wireframes, Wire Framing, Requirements Analysis, Paper Prototyping, Mobile Devices, User Scenarios

Education
George Mason University   2003 — 2004
M.Ed., Instructional Technology

University of Maryland   1988 — 1992
Ph.D., Cognitive Psychology (Human-Computer Interaction concentration)

North Carolina State University   1984 — 1987
M.S., Industrial/Organizational Psychology

University of Virginia
BS, Psychology

Experience
Fidelity Investments  December 2013 - Present
BlackBerry  January 2011 - December 2013
BlackBerry  January 2010 - December 2013
Blue Cross Blue Shield of North Carolina   December 2010 - January 2011
ACN Inc.  March 2010 - September 2010
Nortel  September 2006 - March 2010
IVIS   1996 - 2000
IVIS International   1993 - 2000

Skills
PMP, Program Management, Project Portfolio..., PMO, Project Management, Leadership, Telecommunications, Software Project..., SDLC, Integration, Resource Management, Management, Business Process, MS Project, IT Management, CMMI, Business Intelligence

Education
Western Carolina University   2006 — 2008
MPM, Master's in Project Management

DePaul University   2003 — 2006
B.A., Management/Project Management

Experience
Blue Cross Blue Shield of North Carolina   February 2011 - Present
HumanCentric  July 2007 - February 2011
Microsoft  May 2007 - August 2007
Virginia Tech  2002 - 2007

Skills
User Experience, Usability Testing, Heuristic Evaluation, User Interface Design, Information Architecture, Interaction Design, Usability, Wireframes, Usability Engineering, Human Factors, Requirements Gathering, Data Analysis, User-centered Design, Research, User Experience Design, Human Computer..., Agile Methodologies, Information Design, JavaScript, Software Documentation, Task Analysis, User Interface, User Research, jQuery, CSS

Education
Virginia Polytechnic Institute and State University   2002 — 2007
PhD, Computer Science

Furman University   1998 — 2002
BS, Computer Science

Experience
Austin Police Depatment   March 2014 - Present
National Financial Partners Corporation (NFP)   May 2014 - August 2014
HCB Health  April 2013 - April 2014
Marketvine  September 2012 - June 2013
rmsource, Inc.   July 2010 - October 2012
Blue Cross Blue Shield of North Carolina   October 2008 - February 2010
University of North Carolina at Chapel Hill  January 2008 - October 2008
GlaxoSmithKline  March 2007 - December 2007
WOMEN’S TRI-FITNESS MAGAZINE   July 2006 - December 2006
TRIAD DIGITAL MEDIA  August 2005 - December 2006

Skills
User Interface Design, Web Project Management, Content Management, User Experience, Information Architecture, Leadership, Project Management, Advertising, Wordpress, Vendor Management, Software Development, WordPress, Web Development, CMS, E-commerce, CRM, Management, SEO, Quality Assurance, SharePoint, Account Management, Web Services, Web Analytics, Online Advertising, Online Marketing, Digital Strategy

Education
University of Minnesota-Twin Cities   1999 — 1999
Graduate Certificate, Client/Server Technology

Hamline University   1992 — 1996
BA, English Literature

Experience
BB&T  May 2014 - Present
Fujitsu America  March 2014 - May 2014
BreakFront (formerly CompanionCabinet Software LLC)   July 2012 - October 2013
City of Raleigh  May 2012 - July 2012
iContact  July 2011 - March 2012
Blue Cross Blue Shield of North Carolina   August 2008 - July 2011
Evergreen Investments  2004 - 2008
One Network Enterprises  September 2002 - April 2004
MCI WorldCom  April 2000 - August 2002

Skills
Enterprise Architecture, Java Enterprise Edition, Web Services, Application Architecture, Solution Architecture, Hibernate, JMS, Java, ESB, JBoss Application Server, UML, SOA, EAI, SDLC, SQL, Oracle, Agile Methodologies, Architecture, MySQL, Integration, SaaS, EJB, JSP, IT Strategy, Open Source, JBoss Seam, JPA, HornetQ, ActiveMQ, JSF, Software Design, Drools, Archimate, TOGAF, Technical Leadership, J2EE Architecture, JBoss, MOA, Seam, Design Patterns, Amazon Web Services..., Operations Management, Amazon S3, Amazon EC2, Strategic IT Management, IT Cost Optimization, Architecture Governance, Strategic Architecture, Strategic Use Of..., Amazon SQS

Education
Appalachian State University   1995 — 1999
BS, Computer Science

Experience
BCBSNC  June 1997 - July 2014
Blue Cross Blue Shield of North Carolina   June 1997 - July 2014
BCBSNC  January 2005 - November 2006
BCBSNC  January 2003 - January 2005
BCBSNC  April 2000 - January 2003
BCBSNC  July 1997 - March 2000
Liggett Vector Brands  September 1983 - July 1997

Skills
Enterprise Architecture, Software Development, SDLC, Cloud Computing, Application Architecture, Integration, SOA, Java Enterprise Edition, Solution Architecture, Enterprise Software, Scrum, Architecture, Virtualization, Java, Software Project..., Agile Methodologies, Oracle, Security, Technical Architecture, Requirements Analysis, Unix

Education
Armstrong State University   1981 — 1983
Bachelors of Science, Mathematics/Computer Science

Indiana University of Pennsylvania   1972 — 1976
Bachelor of Science, Biology/Chemistry

Experience
Blue Cross Blue Shield of North Carolina   January 2008 - August 2009
Nomaco K-Flex   July 2006 - December 2007
Wal-Mart Logistics  July 2003 - May 2006

Education
Fayetteville State University   1995 — 1999
B.S,, Mathematics

Experience
EmblemHealth  February 2015 - Present
R.W.Stallings, LLC   November 2014 - Present
PricewaterhouseCoopers  November 1998 - November 2014
PwC Middle East  August 2006 - January 2009
Sidra Medical and Research Center  2006 - 2008
Blue Cross Blue Shield of North Carolina   1996 - 1998
Kaiser Permanente Mid-Atlantic States  1983 - 1996

Skills
IT Effectiveness and..., IT Strategic..., Health Insurance..., Healthcare Regulatory..., Enterprise IT Strategy, Strategic IT Management, Program Management, Project Management, Project Planning, Information Technology, Healthcare Information..., Management Consulting

Education
American University   1991 — 1993
Master of Science Information Systems (MSIS), Information Technolgy Organization and Management

Experience
AICPA  July 2013 - Present
AICPA  February 2013 - July 2013
AICPA  August 2010 - February 2013
Blue Cross Blue Shield of North Carolina   April 2008 - July 2010
SmartPic   March 2000 - December 2008
eLearning Consultant   January 2007 - November 2008
AT&T  May 2003 - May 2005
Consultant  March 2000 - January 2005
AT&T Wireless  1994 - 2000

Skills
Team Leadership, Performance Management, Curriculum Innovation, Instructional Design, Strategic Planning, E-Learning, Blended Learning, System Design, Mobile Learning, Learning Styles, Synchronous Learning, Learning Management, Instructor-led Training, ADDIE, Needs Analysis, Training, Learning Management..., Staff Development, Curriculum Design, Instructional Technology, Distance Learning, Training Delivery, Adult Education, Organizational Learning, Leadership Development, Adult Learning Theory, Technical Writing, Technical Documentation, Program Management

Education
University of Central Florida   1995 — 2001
MA, History

Florida State University   1987 — 1992
BA, History

Experience
Cornerstone Health Care  January 2000 - Present
Cornerstone Health Enablement Strategic Solutions   2013 - Present
Cornerstone Health Care  January 1995 - Present
Cornerstone Health Care  January 1995 - Present
Certifying Commission for Health Information Technology   2013 - Present
Accountable Care Workgroup for the HIT Policy Committee of the ONC   2013 - Present
Blue Cross Blue Shield of North Carolina   January 2002 - Present
Certifying Commission for Health Information Technology   2010 - 2012
American College of Physician Executives  2009 - 2011
Sunbridge of the Triad Nursing Home   January 1998 - January 2004

Skills
Customer Service, Healthcare Management, Healthcare Analytics, Healthcare Information..., Healthcare, EHR, EMR, Hospitals, Healthcare Consulting, Clinical Research, Managed Care, Physician Relations, Internal Medicine, Medicare, Public Health, Informatics, Physicians, Practice Management, Patient Safety, Medicine, Board Certified, Disease Management, HIPAA, Health Policy, Medical Education, Leadership

Education
John Q.Heinz School of Public Policy and ManagementCarnegie Mellon University   1998 — 2000
Master, Medical Management

Wake Forest Baptic Medical Center   1990 — 1993
Residency, Internal Medicine Residency Program

Duke University Medical Center   1989 — 1990
Internship, Pathology

Duke University School of Medicine   1985 — 1989
Doctor, Medicine

University of North Carolina at Chapel Hill   1979 — 1983
Bachelor of Arts, English and religion

Experience
First Citizens Bank  June 2007 - January 2009
Blue Cross Blue Shield of North Carolina   2009 - 2009
Standard Federal Bank/ LaSalle Bank   May 2002 - May 2007

Skills
Excellent communication..., Knowledge of Microsoft..., Venipuncture, Vital Signs, Drawing Blood, EKG, Assist with exam and..., EMR Training, Scheduling Tools, Quality Patient Care, Accounting, Capillary Puncture, Medical Coding, Medical Records, Customer Service, Medical Assisting, Medical Terminology, Public Speaking

Education
Everest Institute-Dearborn   2010 — 2011
Diploma in Medical Assistant, Medical Assistant

Experience
Blue Cross Blue Shield of North Carolina   July 1999 - Present

Skills
Health Insurance, Insurance, Commercial Insurance, General Insurance, Disability Insurance, Liability, Medicare

Education
Durham Technical Community College   1996 — 1998

Experience
Harris and Smith OBGYN   June 2014 - September 2014
Blue Cross Blue Shield of North Carolina   November 1992 - March 2011

Skills
ICD-9, HCPCS, Medical Terminology, Customer Service, Medical Billing, Medical Coding, Outlook, Data Entry, Microsoft Word, Microsoft Excel, Microsoft Office, Healthcare, PowerPoint, Invoicing, Telephone Skills, Accounts Receivable, Hospitals

Education
Alamance Community College   2011 — 2013
Medical office Administration

Experience
National Brain Tumor Society  September 2013 - Present
American Diabetes Association  April 2011 - September 2013
Leadership North Carolina  May 2009 - March 2011
Leadership North Carolina  December 2008 - May 2009
Be Active North Carolina, Inc.   January 2007 - December 2008
Blue Cross Blue Shield of North Carolina   October 2005 - January 2007
Whole Foods Market  February 2005 - October 2005
WRAL-TV5, Capitol Broadcasting Company   August 2004 - March 2005

Skills
Fundraising, Volunteer Management, Board Development, Program Management, Event Management, Webmaster Services, Non-profits, Event Planning, Management, Public Speaking, Grant Writing, Public Relations, Community Outreach, Program Development, Strategic Planning, Social Media, Research, Press Releases, Microsoft Office, Leadership, Grants, Non-profit..., Community Development, Philanthropy, Public Policy, Community Organizing, Volunteer Recruiting, Marketing Communications, Volunteer Training, Proposal Writing, Leadership Development, Social Media Marketing, Community Engagement, Social Networking, Meeting Planning, Nonprofits, Annual Giving, Stewardship, Government, Grassroots Organizing, Strategic Communications, Media Relations, Economic Development, Newsletters, Policy Analysis, Policy, Coalitions, Political Campaigns, Non-profit Leadership, Program Evaluation

Education
University of North Carolina at Chapel Hill   2001 — 2006
BA, Art History

Duke University   2008 — 2008
Certification, Non-Profit Management

St. Timothy's-Hale High School (now St. David's)   1994 — 2001

Experience
IBM  August 2014 - Present
IBM  June 2013 - August 2014
UNC Greensboro Housing and Residence Life   August 2010 - May 2013
Cone Health  August 2012 - December 2012
Blue Cross Blue Shield of North Carolina   May 2012 - July 2012
Office of New Student and Spartan Family Programs   December 2010 - January 2012
Community Relations Division, Department of Public Affairs, City of Greensboro   August 2011 - December 2011
Student Academic Services, UNCG   August 2010 - December 2011
Center for Legislative Studies, Department of Political Science, UNCG   January 2011 - May 2011

Skills
Leadership, Research, PowerPoint, Public Speaking, Leadership Development, Customer Service, Microsoft Word, Social Networking, Training, Critical Thinking, Teaching, Higher Education, Microsoft Excel, Dreamweaver, Public Policy, Microsoft Office, Team Building, Time Management, Program Management, Access, Teamwork, Community Outreach, Event Planning, Data Analysis, Employee Engagement

Education
UNC Greensboro   2009 — 2013
B.A. Political Science, Minors in Communication Studies and Information Technology

Lund University   2012 — 2012
Study Abroad

Experience
Five Loaves Catering   January 2004 - Present
Blue Cross Blue Shield of North Carolina   August 2012 - August 2015
Blue Cross Blue Shield of North Carolina   February 2008 - August 2012
System Application Services   January 2006 - September 2007
Visual Aids Electronics  May 2004 - October 2005

Skills
Microsoft Office, Customer Service, Customer Satisfaction, Customer Support, Auditing, Coaching, Photo Editing, Marketing Communications, Health Insurance, Benefits Administration, Commercial Insurance, Employee Benefits, Claims Resolution, Insurance Claims, Audio Visual Support, Competency Analysis, Sibel, Performance Management, Performance Improvement, Lean Thinking, Time Management, Strategic Planning, Strategic Partnerships, Interpersonal Skills, Advertising, Healthcare, CPT, Medical Billing, Provider Relations, SharePoint, Outlook, Training, Mentoring, Call Centers, Food Service Operations, Microsoft Excel, PowerPoint, Meeting Planning, Facilitation, Communication, Sales, Medical Terminology, Medical Records, Job Evaluation, Teamwork, Team Motivation, Affordable Care Act

Education
Appalachian State University   2001 — 2003
Bachelor of Arts in Communications, Advertising

Experience
Blue Cross and Blue Shield of North Carolina  September 2011 - March 2015
Blue Cross Blue Shield of North Carolina   January 2009 - September 2011
Genworth Mortgage Insurance  October 2004 - January 2009
General Electric  2002 - September 2004

Education
Drexel University   1999 — 2001
MBA, Information & Marketing

Drexel University   1994 — 1999
B.S., Commerce & Engineering

Experience
BCBSNC  February 2012 - Present
BCBSNC  May 2001 - February 2012
Blue Cross Blue Shield of North Carolina   1996 - 2001
BCBSNC  September 1992 - May 1996
BCBSNC  April 1987 - September 1992
Greensboro Data Center   June 1985 - April 1987
Burlington Data Center (BDC)   June 1984 - June 1985
Burlington Data Center (BDC)   March 1981 - June 1984

Skills
Visio, Vendor Management, Incident Management, Disaster Recovery, SDLC, Program Management, Change Management, Business Analysis, Business Process, Problem Management, SharePoint, HIPAA, Process Improvement, Requirements Analysis, Release Management, ITIL v3 Foundations..., Governance, Call Center, PMO, IT Management, IT Operations Management, ITIL Process, ITIL Certified, ITIL, Data Center, Testing, Management, Call Centers

Education
Alamance Community College   1980 — 1981

Eastern Alamance High School   1977 — 1980
Diploma

Experience
CAVU Enterprises Inc.   April 2011 - Present
Brandes Investment Partners  October 2013 - June 2014
Blue Cross Blue Shield of North Carolina   April 2013 - October 2013
Blue Cross Blue Shield of North Carolina   July 2011 - April 2013
Blue Cross Blue Shield of North Carolina   November 2007 - July 2011
Avatech Solutions  January 2006 - November 2007
Guru  November 2004 - January 2006
Universal Computer Systems  August 2002 - November 2004
Z57 Internet Solutions  May 2000 - July 2002
Homecomings Financial  May 1998 - March 2000

Skills
Business Analysis, Process Improvement, Program Management, Project Management, Vendor Management, Business Process..., SDLC, SharePoint, Change Management, Product Management, Team Leadership, Rational Requirements..., Rational Team Concert, Business Development, Business Strategy, Entrepreneurship, Requirements Development, Requirements Analysis, Requirements Gathering, Requirements Management, Product Requirements, Functional Requirements, Regulatory Requirements, New Business Development, Sales Management, Direct Sales, Sales Process, Sales Presentations, Strategic Planning, Agile Methodologies, Insurance, PMO, Business Intelligence, Integration, Analysis, Leadership, Enterprise Software, Business Requirements, Risk Management, Governance, Training, Project Delivery, Scrum, Business Process, Visio, Public Speaking

Education
Colorado State University   2010 — 2012
Master of Business Administration (MBA), Business Administration and Management, General

Chapman University   1995 — 1998
BSBA, Business/Finance

Experience
Lung Cancer Initiative of North Carolina   2012 - Present
Lung Cancer Initiative of North Carolina   2011 - 2012
The Center for Hope & Healing   2010 - 2010
Blue Cross Blue Shield of North Carolina   2003 - 2007
Quintiles  1999 - 2001
The Croft Group   1998 - 1999
Baptist Health Medical Center  1992 - 1997

Skills
Project Management, Program Development, Project Planning, Strategic Planning, Nonprofits, Healthcare, Community Outreach, Team Building, Fundraising, Volunteer Management, Team Leadership, Process Improvement, Change Management, Health Education, Brand Management, Business Process Design, Consulting, Training, Presentation Skills, Public Speaking

Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School   2001 — 2003
Master of Business Administration (M.B.A.), Marketing & Entrepreneurship

Duke University
Bachelor of Science (B.S.), Psychology

Experience
CITY OF ROCKINGHAM NORTH CAROLINA   August 2015 - Present
NATIONAL PREPAREDNESS COMMUNITY FEMA   January 2012 - Present
C SQUARED PROPERTY DEVELOPMENT COMPANY   July 2009 - Present
NORTH CAROLINA DEPARTMENT OF PUBLIC SAFETY  September 2007 - Present
FARM BUREAU BANK  January 2000 - Present
Southern Farm Bureau Life Insurance Company  September 1996 - Present
NORTH CAROLINA FARM BUREAU MUTUAL INSURANCE   September 1996 - Present
BLUE CROSS BLUE SHIELD OF NORTH CAROLINA   September 1996 - Present
CITY OF ROCKINGHAM   July 2007 - August 2015
N C Department of Insurance   March 2011 - December 2012

Skills
BLUE CROSS AND BLUE..., Disability Insurance, Health Insurance, Insurance, LONG TERM CARE INSURANCE, Long Term Care Insurance, Long-term Care, Term Life Insurance, Whole Life, Commercial Insurance, Life Insurance, Fixed Annuities, Homeowners, Umbrella Insurance, Medicare, General Insurance, Property & Casualty..., Renters, Workers Compensation, Casualty, Liability, Professional Liability, Retirement Planning, Permanent Life Insurance, Legal Liability, Health Savings Accounts, Brokers, Underwriting, Commercial Lines, Claim, Inland Marine, Employee Benefits, Universal Life, Accident, Critical Illness, Small Business, Strategic Financial..., Financial Planners, Retirement, Motorcycle, RV, Insurance Brokerage, IRAs, Licensed Life & Health..., Marine Insurance, Series 6, Roth IRA, 401k, Agents, Boat

Education
University of North Carolina at Pembroke   1993 — 1996
Business Administration and Management, General

Gemological Institute of America   1980 — 1991
gemology

Richmond Community College   1978 — 1981
Associate's degree, Business Administration and Management, General

richmond senior high   1974 — 1977

Experience
Blue Cross Blue Shield of North Carolina   December 2014 - Present
Fathom Realty, LLC   September 2014 - Present

Skills
First Time Home Buyers, Buyer Representation, Investment Properties, Sellers, Real Estate, Single Family Homes, Investors, Relocation, Residential Homes, Foreclosures, Customer Service, New Home Sales, Referrals, HUD, Condos, Health Insurance

Education
Fayetteville State University   2014 — 2014
Master of Business Administration (M.B.A.), Healthcare Management

Morris Brown College   1995 — 2000
Bachelor’s Degree, Psychology, 3.7

Experience
Cardinal Solutions Group  November 2014 - Present
Blue Cross Blue Shield of North Carolina   June 2014 - October 2014
GSK  February 2014 - June 2014
Quintiles  December 2013 - June 2014
Cardinal Solutions  October 2011 - June 2014
GSK  August 2013 - September 2013
Hanesbrands Inc.  June 2013 - August 2013
Fidelity Investments  December 2011 - March 2013
CARFAX, Inc.   June 2007 - October 2011
CARFAX, Inc.   April 2006 - June 2007

Skills
Business Analysis, Requirements Gathering, Project Management, Cross-functional Team..., SQL, Oracle, Access, Software Development..., Workshop Facilitation, Research, SPSS, Critical Thinking, Analytics, Management Consulting, Analysis, Business Process, Strategy, Data Analysis, CRM, Leadership, Scrum, Product Management, Management, Cloud Computing, Project Planning, Business Intelligence, SDLC, Business Process..., Requirements Analysis, Software Project..., PMP, Agile Project Management, Business Requirements, Program Management, Project Portfolio..., Integration, Agile Methodologies, Consulting, Enterprise Software, Process Improvement

Education
Georgetown University - The McDonough School of Business   2008 — 2010
MBA, Global Business

Youngstown State University   1993 — 1998
BSBA, Finance

Experience
Copula Systems, LLC   January 2015 - Present
BCBSNC  November 2013 - April 2014
BCBSNC  November 2012 - April 2013
BCBSNC  August 2011 - November 2012
Blue Cross Blue Shield of North Carolina   November 2010 - July 2011
SunTrust Banks, Inc  January 2008 - November 2010
Business Leaders Exchange   2010 - 2010
SunTrust Bank  December 2004 - January 2008
First Citizens Bank  January 2003 - December 2004
Wachovia, A Wells Fargo Company  June 1999 - January 2003

Skills
Leadership, Entrepreneurship, Strategic Planning, New Venture Development, Cross-functional Team..., Business Development, Team Building, Portfolio Management, Financial Analysis, Project Management, Credit, Banking, Relationship Management, Coaching, Project Planning, Loans, Commercial Lending, Credit Analysis, Start-up Ventures, Program Development, Program Management, Risk Management, Business Analysis, Customer Service, Process Improvement, Budgets, Finance, Training

Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School   2006 — 2008
Master of Business Administration (M.B.A.), Finance and Entrepreneurship

Barton College   1996 — 1999
Bachelor of Science, Business Mangaement & Finance

Experience
BCBSNC  July 2014 - Present
BCBSNC  March 2008 - Present
Blue Cross Blue Shield of North Carolina   April 2006 - March 2008
BCBSNC  2004 - 2006
BCBSNC  1997 - 2004
BCBSNC  1991 - 1997
The Trustmark Companies  1991 - 1995

Skills
Healthcare IT, Health Information..., Healthcare, Analytics, Healthcare Information..., Change Leadership, Business Intelligence, Data Warehousing, Governance, Information Management, Outsourcing, Health Disparities

Education
University of North Carolina at Chapel Hill   2006 — 2009
DrPH, Public Health Policy and Management

Northwestern University - Kellogg School of Management   1989 — 1991
MM, Marketing and Finance

Duke University   1982 — 1985
BS, Psychology and Management Science

Experience
First Citizens Bank  January 2012 - Present
First Citizens Bank  May 2008 - January 2012
Pinpoint Resource Group  January 2007 - May 2008
First Citizens Bank  October 2001 - December 2006
Promedex/Landacorp/SHPS   April 1999 - July 2001
First Union / Wachovia  1998 - 1999
Blue Cross Blue Shield of North Carolina   May 1995 - May 1998
Kaiser Permanente of NC   March 1990 - May 1996

Skills
Vendor Management, Banking, Project Management, Risk Management, Retail Banking, Business Development, Information Technology, Financial Services, Technical Support, Relationship Management, SDLC, Team Building, Strategic Planning, Leadership, Portfolio Management, Requirements Analysis, Process Improvement, Account Management, Business Analysis, IT Management, Program Management, Customer Service, Requirements Gathering, Strategy, Business Intelligence, Call Centers, Team Leadership, Business Process..., Product Management, Recruiting, Software Project..., Software Documentation, Integration, Data Analysis, Management, Analysis, PMO, Business Process, ITIL, IT Strategy, CRM, Project Portfolio..., Change Management, Visio

Education
Appalachian State University   1982 — 1986
BSBA, Information Systems / Computer Science

Experience
CA Technologies  July 2015 - Present
CA Technologies  August 2011 - July 2015
Blue Cross Blue Shield of North Carolina   October 2006 - August 2011
Red Hat  December 2005 - September 2006
Florida Department of Law Enforcement  August 1997 - December 2005

Skills
VMware, Virtualization, Storage Area Networks, Linux System..., Unix Operating Systems, EMC Storage, Storage, Disaster Recovery, Security, Network Security, System Administration, Brocade

Education
Florida State University   1992 — 1997
BS, Criminology

Experience
Cree, Inc.   March 2000 - Present
Blue Cross Blue Shield of North Carolina   1998 - 2000

Skills
Windows Server, Semiconductors, Software Documentation, Project Management, Troubleshooting, Process Improvement, Process Engineering, Active Directory, Hardware, Cross-functional Team..., Electronics, Windows, Program Management, Network Administration, Servers, Computer Hardware, Integration, System Administration, Security, Windows NT, Networking, DOS, Scripting, Windows XP Pro

Education
D'Youville College   1993 — 1998

Experience
SAS Institute Inc  November 2012 - Present
SAS Institute Inc  October 2008 - November 2012
SAS Institute Inc  October 2003 - February 2008
Blue Cross Blue Shield of North Carolina   1999 - 2003
Consultant/Contractor  January 1997 - January 1999
Independent Consultant/Contractor  October 1986 - September 1996

Skills
Data Warehousing, Data Integration, Business Intelligence, Unix, Exceeding Expectations, Managing Expectations, Data Processing, SAS, Software Performance..., Data Architecture, Oracle, Hadoop, Data Modeling, Data Warehouse..., Performance Tuning, Database Design, DB2, Enterprise Architecture, SQL Tuning, Dimensional Modeling, Master Data Management, Databases, PL/SQL, SQL, Architectures, Data Marts, Linux, Erwin

Education
Memorial University of Newfoundland   1980 — 1985
Bachelor of Science, Computer Science

Experience
Blue Cross Blue Shield of North Carolina   1987 - Present
Blue Cross Blue Shield of North Carolina   October 1994 - June 2004
Blue Cross Blue Shield of North Carolina   January 1993 - September 1994

Skills
Managed Care, Quality Management, Nursing, Healthcare Management, Healthcare, Utilization Management, NCQA Accreditation,..., Healthcare Consulting, Process Improvement, Accreditation, HIPAA, Quality Improvement, Provider Relations, NCQA, Management, Performance Improvement, Medicare, Health Insurance, Case Management, HEDIS, Training, Medical Billing, EMR, Case Managment, Medicaid, Software Documentation, Healthcare Information..., Program Management, EHR, Healthcare Industry, Health Policy, Credentialing, Disease Management, Medical Records, Hospitals, Informatics, HMO, Leadership, Insurance, PPO

Education
Jacksonville University   2001 — 2009
BSN, Nursing

Western Piedmont Community College   1974 — 1976
ADN, Nursing

Experience
Blue Cross Blue Shield of North Carolina   November 1997 - Present
Hewitt Associates  1996 - 1997
Telephonics Corporation  1976 - 1985

Education
Denison University   1970 — 1974
BS, Psychology

Experience
Blue Cross Blue Shield of North Carolina   2003 - Present
OPC Area Program Mental Health Services   November 2001 - Present
Any nonprofit   1998 - Present
Genealogist  1985 - Present
Abundance Foundation   2015 - 2015
Abundance Foundation   2015 - 2015
Orange County Agriculture Preservation Board   2006 - December 2013
The Silencers   1998 - 2010
TEACCH  1986 - 2009
Chapel Hill Public Library  December 2001 - 2008

Skills
Customer Service, Nutrition, Sustainability, Research, Genealogy, Farms, Herbs, Lean Thinking, Critical Thinking, Film Criticism, Data Entry, Healthcare, Project Planning, Human Resources, Microsoft Excel, Event Planning, Food, Outlook, Social Media, Team Building, Public Speaking, Process Improvement, Coaching, Training, Fundraising, Strategic Planning, Program Management, Community Outreach, Leadership, Budgets, Management, Microsoft Office

Education
Central Carolina Community College   2006 — 2006
Agriculture

Northwestern Michigan College   1997 — 2000
Associate of Liberal Arts, Basic Liberal Arts, sociology

TBA Career-Tech Center   1998 — 1999
COMPUTER APPLICATIONS TECHNOLOGY, COMPUTER APPLICATIONS TECHNOLOGY

The Herb Shop   1998 — 1998
Herbal Remedy, Herbs and herbal remedies

Central Oregon Community College   1996 — 1996
Sociology, Sociology, computers, library

Central Piedmont Community College   1993 — 1995
Sociology, Sociology, Guitar, History of Rock N Roll

Herb Class

Michigan State University

Michigan State University

Michigan State University

Experience
BlueCross BlueShield of NC  April 2012 - Present
Blue Cross Blue Shield of North Carolina   November 2007 - March 2012
BlueCross BlueShield of NC  September 1996 - November 2007
Household International  September 1985 - June 1996

Skills
Health Insurance, PMO, Healthcare Industry, Business Requirements, Change Management, Requirements Analysis, Managed Care, Requirements Gathering, Project Management, Waterfall, Resource Management, Software Project..., Financial Analysis, Financial Accounting, Financial Modeling, Operating Budgets, Production Budgeting, MS Project, Project Portfolio..., Project Delivery, Team Building, Team Leadership, Teamwork, Cross-functional Team..., Disaster Recovery, Project Planning, Integration

Education
Illinois State University   1977 — 1979
Accounting

Illinois Central College   1975 — 1977
Data Processing Technology

Experience
ACI Worldwide  July 2008 - Present
BCBSNC  October 2005 - July 2008
Blue Cross Blue Shield of North Carolina   2005 - 2008
Butler Technology   September 2001 - July 2003
National Commerce Bankcorp   April 1997 - October 2000
Food Lion  May 1991 - April 1997

Skills
Captivate, Instructional Design, Instructor-led Training, Blended Learning, Online Training, Project Management, Learning Management, E-Learning, Employee Training, Strategy, Organizational..., Training Delivery, ADDIE, Needs Analysis, Curriculum Design, Process Improvement, SDLC, Software Documentation, Program Management, Management, Training

Education
Southern Illinois University, Carbondale   1986 — 1987
Masters, Communications

Catawba College   1983 — 1986
Bachelors, Speech Communications

Experience
Major Blue Cross Blue Shield Plan   2011 - Present
Riverstone Management Group   2009 - 2011
Cedar Grove Institute for Sustainable Communities   2008 - 2011
Blue Cross Blue Shield of North Carolina   2006 - 2008
JPMorgan Chase  2001 - 2006
Citigroup/Citibank/Salomon Smith Barney   1998 - 2001

Skills
Instructional Design, Leadership Development, Performance Management, E-Learning, Succession Planning, Talent Management, Workforce Planning, Personnel Management, Conflict Resolution, Program Management, Organizational Design, Employee Engagement, Performance Improvement, Organizational..., Team Building, Employee Relations, Change Management, Onboarding, Employee Training, Coaching, Career Development, Policy, Human Resources, Interviews, Employee Benefits, Social Networking, Vendor Management, Needs Analysis, Talent Acquisition, Executive Coaching, Workshop Facilitation, Executive Leadership, Diversity Awareness, Brand Development &..., Curriculum Development, Program Development, Project Management, Marketing & Promotions, Mobile Applications, Game-based Learning, Social Learning &..., Mentoring Programs, Fundraising, Virtual Methodologies, Operations Management, Blended Learning, C-Level Communications, Non-Profit Entities, Event Planning, Leadership

Education
Michigan State University
Master of Labor and Industrial Relations (MLIR)

Appalachian State University
Master of Arts (MA), Industrial and Organizational Psychology

University of North Carolina at Chapel Hill
Bachelor of Arts (BA), Psychology

Experience
BCBSNC  January 2015 - Present
Blue Cross Blue Shield of North Carolina   June 2011 - December 2014
BCBSNC  October 2005 - June 2011
Sara Lee Business Services  May 2004 - October 2005
Sara Lee  June 2002 - April 2004
Sara Lee  January 2001 - May 2002
Sara Lee Branded Apparel  August 1999 - December 2000
Lockheed Martin Energy Systems  August 1995 - October 1997

Skills
Access, Analysis, Budgets, Business Analysis, Business Intelligence, Business Process, Business Process..., Change Management, ERP, MS Project, PMP, Process Improvement, Product Development, SDLC, Software Documentation, Microsoft Project, Leadership

Education
American University - Kogod School of Business   1992 — 1994
MBA, Finance

Memphis State University   1988 — 1992
BBA, Accounting

The University of Memphis   1988 — 1992
BBA, Accounting

Experience
DST Health Solutions  October 2010 - Present
DST Health Solutions  October 2010 - October 2010
Blue Cross Blue Shield of North Carolina   2004 - April 2010
Mayo Clinic  2002 - 2004
BCBSNC  March 1999 - 2002
Computer Sciences Corporation  1992 - 1999
CSC  1992 - 1999
Healthsource  1995 - 1997
CSC Healthcare  1992 - 1997
Blue Cross Blue Shield of Florida  1982 - 1992

Education
Florida State University   1968 — 1971

Experience
AICPA  October 2014 - Present
AICPA  October 2014 - Present
Blue Cross Blue Shield of North Carolina   February 2009 - October 2014
The Governor's Institute   November 2008 - December 2011
Blue Cross Blue Shield of North Carolina   September 2008 - January 2009
GEICO  December 2006 - July 2008
GEICO  2004 - 2005
GEICO  March 2002 - April 2004
GEICO  April 2001 - March 2002
Bureau of Labor Statsitics   July 2000 - April 2001

Skills
Analysis, Data Analysis, Financial Analysis, Forecasting, Business Analysis, Financial Modeling, Strategic Consulting, Healthcare Analytics, Strategic Financial..., Healthcare Industry, Healthcare, Affordable Care Act, Financial Reporting, Health Insurance, Property & Casualty..., Financial Planners, Budgets, Budget Forecasts

Education
The George Washington University - School of Business   2004 — 2008
MBA, Accounting Concentration

American University   1996 — 2000
B.A., Economics

The London School of Economics and Political Science (LSE)   1998 — 1999
General Course, Economics

Experience
City of Durham  June 2013 - Present
Blue Cross Blue Shield of North Carolina   July 2009 - December 2012
Blue Cross Blue Shield of North Carolina   August 2006 - July 2009

Skills
Deferred Compensation, Sales Compensation, Employee Benefits, Executive Pay, Incentive Programs, HRIS, Benefits Administration, Market Pricing, Performance Management, Benefits Design, Job Evaluation, FLSA, Human Resources, Salary, Payroll, Compensation & Benefit, Organizational Design, Employee Engagement, Pay, HR Policies, Management, Organizational..., Health Insurance, FMLA, Job Analysis, Leadership, Workforce Planning

Education
Elon University
BS, Accounting

not applicable
Accounting

Experience
Blue Cross Blue Shield of North Carolina   2012 - Present
Blue Cross Blue Shield of North Carolina   2009 - 2012
BCBSNC  2006 - 2009

Skills
Health Insurance, Managed Care, HIPAA, Business Analysis, Data Analysis, Process Improvement, Visio, Healthcare, SharePoint, Healthcare Management, Microsoft Office, Customer Service, Microsoft Excel, Project Management, Leadership

Education
Troy University in Montgomery   1994 — 1997
MBA, Business Administration

Auburn University at Montgomery   1991 — 1993
BSBA, Finance

University of Alabama at Birmingham   1989 — 1991

Experience
Blue Cross Blue Shield of Nebraska  August 1991 - May 2012
Blue Cross Blue Shield of North Carolina   February 1986 - July 1991

Skills
Employee Benefits, Organizational..., Insurance, Process Improvement, Training, HRIS, Human Resources, Vendor Management, Team Building, Employee Relations, Health Insurance, Performance Management, PeopleSoft, Payroll, Visio, Business Analysis, Change Management

Education
Creighton University   1976 — 1980
Marketing

Creighton University   1976 — 1980

Experience
American Express Business Travel  April 1996 - Present
American Express  1991 - Present
American Express Business Travel  1991 - 2010
Blue Cross Blue Shield of North Carolina   January 2001 - March 2005

Skills
Business Travel, Travel Management, Sabre, Call Center, Relationship Management, Account Management, Payments, Ticketing, Customer Experience, Customer Service, Vendor Management, Process Improvement, Customer Satisfaction, Strategic Partnerships, Sales Management, Change Management, Negotiation, Contract Negotiation, Team Leadership, Call Centers, Operations Management, Customer Retention, Leadership, Management, CRM, Team Building

Education
University of Phoenix   2011 — 2015
Bachelors Degree, Business Administration, Management and Operations, 3.78 GPA

Community College of the Air Force   1987 — 1988
General Studies

Experience
Grifols  June 2011 - Present
Blue Cross Blue Shield of North Carolina   September 2008 - June 2011
Halo Group  August 2007 - September 2008
GHG  January 2007 - July 2007

Skills
Business Objects, Business Intelligence, Data Warehousing, Crystal Reports, ETL, SAP BOBJ 4.0, Cognos, Business Analysis, SAP BI, Integration, Analytics, Data Modeling, Information Management, SAP BW, Dashboard, SDLC, Requirements Analysis, SQL, Oracle, Databases, Data Integration

Education
Anna University
B.E, Computer Science

JMJ High School

Lamar University

University of Houston-Clear Lake
M.S, Computer Science

Experience
Blue Cross and Blue Shield of North Carolina  September 2015 - Present
Fidelity Investments  November 2012 - September 2015
Fidelity Investments  January 2012 - November 2012
Progress Energy  January 2011 - December 2011
QinetiQ North America (pronounced Kih-Neh-Tic)   October 2009 - October 2010
Blue Cross Blue Shield of North Carolina   January 2008 - October 2009
Blue Cross Blue Shield of North Carolina   January 2008 - October 2009
John Deere Construction & Forestry Division  2007 - 2007
North Carolina A&T State University  2006 - 2007

Skills
Microsoft Office, Visio, SharePoint, Systems Analysis, Technical Project..., MS Access, Access, Requirements Analysis, SDLC, Integration, Microsoft Excel, Project Planning, Analysis, Requirements Gathering, MS Project, Cross-functional Team..., Training, Enterprise Software, SQL, Databases, Business Analysis, Process Improvement, Business Requirements, Team Leadership, Management, Software Documentation, Windows, Program Management, Vendor Management, MySQL, Project Management, Software Project..., Data Analysis, Business Intelligence, PMP, Testing, Business Process, Business Process..., PMO

Education
North Carolina Agricultural and Technical State University   2006 — 2007
M.S., Industrial Technology (Information Technology)

Florida Agricultural and Mechanical University   2000 — 2005
B.S., Computer Information Systems

Stanton College Preparatory High School   1996 — 2000
High School

Experience
Endocrinology Consultants of East Tennessee   April 2013 - Present
Southern Medical Group  December 2006 - April 2013
BlueCross BlueShield of Tennessee  April 2004 - December 2006
Park Place Retirement Communities   2002 - 2004
EMP Industries   1998 - 2001
Blue Cross Blue Shield of North Carolina   January 1995 - July 1998
Daughters of Charity National Health System   1994 - 1995
Florida Blue  November 1990 - February 1994
Munroe Regional Medical Center  November 1988 - November 1990

Skills
Healthcare Management, Managed Care, Physician Relations, Healthcare Industry, Contract Negotiations, Healthcare, Revenue Cycle, Medicare, Medicaid, HIPAA, Healthcare Information..., Management, EHR

Education
Widener University   1986 — 1988
MBA, Health and Medical Services Administration

Drexel University   1981 — 1986
Bachelor of Science, Business Administration

Experience
Blue Cross Blue Shield of North Carolina   November 2007 - March 2015
BlueCross BlueShield of SC  January 2006 - November 2007
BB&T  February 1997 - December 2004
SDM International  March 1989 - January 1997

Skills
SDLC, Requirements Analysis, Project Management, Integration, Software Development, Strategic Planning, Management, Project Planning, Leadership, Team Leadership, Team Management, Insurance, Systems Analysis, HIPAA, Budgets, Business Analysis, Vendor Management, Resource Management, PMP, Human Resources, DB2, Program Management, Quality Assurance, Change Management, CRM

Education
Furman University   2007 — 2007
IS Leadership, Certificate

Central Michigan University   1995 — 1997
Masters of Science, Business Administration

North Carolina Wesleyan College   1989 — 1994
Business Administration, Business

Experience
The Nielsen Company  June 2010 - Present
Syngenta Biotechnology  July 2009 - May 2010
Blue Cross Blue Shield of North Carolina   April 2008 - May 2009
Nielsen Media Research  July 1999 - April 2008
Cognizant Technology Solutions  1999 - 2008

Skills
SDLC, Integration, Oracle, Unix, Project Management, Project Planning, Java Enterprise Edition, Management, Spring, Sybase, Web Applications, Software Project..., Leadership

Education
Harvard Business School   2013 — 2014
Breakthrough Leadership Program, Organizational Leadership, NA

University of South Florida   2002 — 2005
Master of Science, Computer Science

Jawaharlal Nehru Technological University   1993 — 1997
Bachelor of Technology (B.Tech.), Electrical and Electronics Engineering, A

Experience
Bank of America  June 2013 - Present
Blue Cross Blue Shield of North Carolina   October 2008 - October 2010
Express Scripts  June 2008 - October 2008

Skills
Siebel, SDLC, Requirements Analysis, EAI, SOA, SQL, PL/SQL, Oracle, Solution Architecture

Education
Anna University   1997 — 2000
MCA, Computer Science

Experience
Blue Cross Blue Shield of North Carolina   June 2010 - Present
Mercer  2004 - 2010
CIGNA  2003 - 2004

Skills
Actuarial Science, Health Insurance, Insurance, Process Improvement, Financial Risk, Employee Benefits, Underwriting, Management, Risk Management, Analysis, Financial Modeling, Financial Analysis, Leadership

Education
Duke University   1999 — 2003
BS, Economics

Experience
Blue Cross Blue Shield of North Carolina   May 1999 - Present

Education
Longwood University   1989 — 1993
Science, Social Work

Heritage High School   1985 — 1989

Experience
Blue Cross Blue Shield of North Carolina   September 2007 - Present
CIGNA Healthcare  September 2005 - September 2007
Marsh USA  January 2004 - August 2005
Employee Benefits Services   March 2003 - January 2004
Marsh & McLennana Companies   August 2002 - March 2003
UnitedHealthcare  August 2000 - August 2002

Skills
Marketing, Employee Benefits, Management, Business Planning, New Business Development, Insurance

Education
James Madison University   1996 — 2000
Bachelor of Science (B.S.), Health Services Administration

Experience
Blue Cross Blue Shield of North Carolina   September 2007 - Present
BCBSNC  September 2007 - July 2011

Skills
Health Insurance, Medicare, Case Management, Medicaid, Insurance, Managed Care, HIPAA, Healthcare, Provider Relations, Data Entry, Employee Benefits, Claim, Customer Service, Disease Management, Disability Insurance, Community Outreach, Access, Nonprofits, Workers Compensation, Medical Terminology

Education
Colorado Technical University-Online   2012 — 2016
Bachelor of Business Administration (BBA), Accounting and Finance

Experience
Blue Cross Blue Shield of North Carolina  

Skills
Business Requirements, Business Analysis, Health Insurance, SDLC, Business Process..., Insurance

Education
Mansfield University, Pennsylvania
Bachelor's degree

Meredith College
Master of Business Administration (MBA), Business