Experience
Blue Cross of Idaho   November 2011 - Present
Blue Cross of Idaho   August 2005 - November 2011
Blue Cross of Idaho   September 2002 - August 2005
Blue Cross of Idaho   June 2001 - September 2002
Hallmark Cards  2001 - 2002
Blue Cross of Idaho   October 1991 - June 2001
Chiropractic and dental offices   May 1979 - September 1991

Skills
Insurance, Medicare, Claim, Process Improvement, Managed Care, Employee Benefits, Customer Service, Medicaid, HIPAA, Call Centers, Microsoft Excel, Software Documentation, Access, Team Building

Education
Boise State University

Experience
MediFit Corporate Services  May 2015 - Present
Idaho Sport and Spine Physical Therapy   October 2014 - Present
Blue Cross of Idaho   August 2013 - June 2014
Grove Fitness Club and Spa   December 2012 - September 2013
Axiom Fitness  June 2012 - July 2012
Idaho Sports Medicine Institute  May 2012 - June 2012

Skills
Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Customer Service, Research, Nutrition, Cpr Certified, Event Planning, Fitness, Teamwork, Wellness, Teaching, Time Management, Personal Training, HTML, Outlook, Athletics, Injury

Education
Boise State University   2008 — 2013
Bachelor's of kinesiology, Exercise Physiology

Experience
Blue Cross of Idaho   May 2015 - Present
Volt Workforce Solutions  September 2011 - May 2015
Teach and Learn with Georgia  September 2012 - December 2012
Shadow Trackers   January 2009 - January 2010
Sedgwick  January 2008 - February 2009
Anser Charter School  March 2003 - March 2007
City of Boise  September 2004 - September 2006

Skills
Agile Methodologies, Scrum, HIPAA, EDI ANSI X12, Program Management, Health Insurance, Databases, ServiceNow, Employee Benefits, Medical Billing, Customer Service, PowerPoint, Healthcare, Access, Medical Records, Background Checks, Microsoft Excel, Internet Explorer, Windows 7, Policy, Web Development, Insurance Adjusting, Workers' Compensation..., Library Science, Microsoft Word, Windows XP Pro, Firefox, Google Chrome

Education
Boise State University   2003 — 2007
B.A, Communication

Boise State University   2003 — 2007
A.S, Criminal Justice Administration

Experience
Kaiser Permanente  February 2014 - Present
Womens Healthcare Associates, LLC  February 2012 - January 2014
St. Luke's Regional Medical Center   December 2008 - December 2011
Blue Cross of Idaho   July 2007 - December 2008
Primary Health Medical Group  December 1999 - July 2007

Skills
Nursing, Healthcare Management, EMR, HIPAA, Medical/Surgical, ACLS, Patient Safety, Acute Care, Patient Education, IV, Direct Patient Care, Ambulatory, Utilization Management, Epic Systems, Nursing Education, Nursing Care, Nursing Process, Disease Management, Ambulatory Care

Education
Boise State University

Excelsior College

Experience
LDS Employment Resource Services  October 2014 - February 2015
Blue Cross of Idaho   2010 - 2014
Blue Cross of Idaho   April 2008 - August 2010
Allstate  December 2006 - April 2008
HealthMarkets, Inc.   June 2004 - December 2006
DIRECTV  June 2002 - June 2004
OfficeMax  June 2001 - June 2002

Education
Northwest Nazarene University   2011 — 2014
Bachelor's degree

Boise State University   2001 — 2002

Experience
Blue Cross of Idaho   September 2014 - Present
Blue Cross of Idaho   October 2012 - August 2014
Blue Cross of Idaho   September 2006 - October 2012
Blue Cross of Idaho   September 2005 - September 2006

Skills
Health Insurance, Medicare, Managed Care, HIPAA, HMO, Medicaid, Healthcare, Process Improvement, Insurance, Software Documentation, Data Analysis, Access, Microsoft Excel, Business Analysis, Provider Relations, Customer Service, Healthcare Management, Employee Benefits, Hospitals, Management

Education
Boise State University   1997 — 2000
BA, Psychology

Experience
St. Luke's Health System   May 2015 - Present
Auburn Crest Hospice  December 2014 - April 2015
State of Idaho  September 2014 - November 2014
Blue Cross of Idaho   June 2014 - September 2014
Northwest Neurobehavioral Health   August 2013 - May 2014
St. Luke's Treasure Valley Pediatrics   July 2008 - May 2014
Pathfinders Service Coordination   June 2006 - June 2008
Community Partnerships of Idaho  December 1995 - June 2006

Skills
Case Managment, Psychotherapy, Healthcare, Mental Health, Program Development, Community Outreach, Autism Spectrum..., Crisis Intervention, Social Services, Adolescents, Behavioral Health, Nonprofits, Group Therapy, Mental Health Counseling, Treatment, CBT, Therapists, Child Development, Case Management, Psychology

Education
Boise State University   2012 — 2014
Master's Degree, MSW

University of Idaho   1991 — 1995
Bachelor's of Science, Child, Family and Consumer Studies

Experience
Blue Cross of Idaho   December 2014 - Present
Family Medicine Residency of Idaho  January 2014 - August 2014
Alpine Behavioral Health   November 2013 - May 2014
Verity Property Management   May 2013 - November 2013
Journey Mental Health/Inroads PSR   December 2012 - August 2013
A Better Life   October 2012 - December 2012
Nestle Performance Nutrition-PowerBar   August 2011 - October 2012
Idaho Power Company  March 2008 - August 2010
DIRECTV  July 2005 - March 2008
Intermountain Hospital  November 1991 - July 2005

Skills
Microsoft Excel, Public Speaking, Microsoft Word, PowerPoint, Leadership, Patient Advocacy, Medical Case Management, Social Services, Risk Assessment, Vulnerability Assessment, Group Therapy, Individual Assessment, Research, Treatment, Play Therapy, individual therapy, Refugee Health, Crisis Intervention, Care Coordination

Education
Northwest Nazarene University   2013 — 2014
Master's Degree, Clinical/Medical/Mental Health Social Work

Boise State University   1991 — 1997
Bachelor's Degree, Social Work

The College of Idaho
General Studies

Experience
Providence Health & Services  May 2015 - Present
Moda Health, formerly ODS  August 2007 - April 2015
Blue Cross of Idaho   November 2001 - July 2007
MPC Computers  January 1997 - 2001
West One Bancorp  September 1987 - December 1996

Skills
Visio, SQL, Process Improvement, Troubleshooting, SharePoint, Document Management, JavaScript, Software Documentation, Data Analysis, Requirements Analysis, Disaster Recovery, Software Development, Microsoft Excel, Project Management, Microsoft SQL Server, Business Analysis, Business Process..., Kofax

Education
Boise State University
BS, Math emphasizing Computer Science

Experience
PricewaterhouseCoopers  January 2015 - Present
Crandall, Swenson & Gleason, Chtd.   April 2013 - December 2014
St. Luke's Health System   November 2012 - April 2013
Blue Cross of Idaho   2012 - 2012

Skills
Internal Controls, Auditing, Accounting, Internal Audit, Financial Accounting, GAAP, External Audit, US GAAP, Financial Analysis, Account Reconciliation, CPA, Financial Audits, Bookkeeping

Education
Arizona State University, W. P. Carey School of Business   2002 — 2004
Bachelor of Science (BS), Accounting

W.P. Carey School of Business at Arizona State University   2002 — 2004
Bachelor's degree, Accounting, 3.2

Boise State University

Boise State University

Boise State University

Boise State University

Boise State University

Experience
M S Administrative Services, Inc.   January 2003 - Present
Recreation Unlimited  2000 - 2014
Hawley Troxell  2000 - 2001
Hawley Troxell  2000 - 2001
Blue Cross of Idaho   1991 - 2000
J R Simplot   1981 - 1982

Skills
Certified Public..., Professional Services, Health Insurance, Employee Benefits, Accounting, Insurance, Payroll, Financial Analysis, Financial Reporting, Internal Controls, CPA, Finance, Management, Banking, Financial Accounting, Executive Management, Management Consulting, Strategic Financial..., Small Business, Mergers & Acquisitions, Enterprise Risk..., Cash Management, Risk Management, Cash Flow, GAAP, Underwriting, Reinsurance, Due Diligence, Investments, Tax, 401k, Life Insurance

Education
Boise State University   1978 — 1982
Accounting, Accounting, Finance, Business

Nampa High School   1976 — 1978

Experience
Blue Cross of Idaho   August 2014 - August 2015
Peak Medical Technologies   March 2014 - July 2014
Balihoo  May 2012 - November 2013
AmeriBen/IEC Group  May 2010 - April 2012
Workscape  June 2008 - February 2009
Clearwater Analytics  March 2007 - March 2008
Clearwater Analytics  June 2006 - March 2007
Clearwater Analytics  March 2005 - June 2006

Skills
SQL, Client Service, Accounting, Databases, Data Analysis, Excel, Problem Solving, Fixed Income, Financial Reporting, Visual Basic, Business Analysis, VBA, Financial Analysis, Troubleshooting, Access, Microsoft Excel, Microsoft SQL Server, Software Documentation, Agile Methodologies

Education
Boise State University   2003 — 2004
Declared Major: Engineering, Spanish

Experience
Idaho School District Council   April 2015 - Present
AmeriBen/IEC Group  June 2000 - April 2015
Blue Cross of Idaho   January 1995 - May 2000
Continental Life & Accident Company   March 1989 - November 1994

Skills
Employee Benefits, Account Management, Insurance, Health Insurance, Self Funding, Benefit Plan..., Building Relationships, Project Management, Outlook, Open Enrollment, Self-funded, Health Savings Accounts, Health Care Reform, Brokers, Disability Insurance, Management, Benefits Administration, Customer Service, Group Medical, COBRA, Flexible Spending..., Strategic Planning, Team Building

Education
Boise State University

Boise State University

Experience
Blue Cross of Idaho   September 2014 - Present
HomeStreet Bank  June 2014 - September 2014
Home Federal Bank  May 2013 - March 2014
Mountain West Bank  May 2012 - March 2013
The Bank of Commerce  July 2011 - May 2012
Edward Jones  August 2010 - December 2010
Idaho State University Federal Credit Union   July 2006 - July 2010
US Bank  March 2005 - March 2006
Wells Fargo  July 1980 - October 2002

Skills
Banking, Business Development, Financial Services, Financial Analysis, Commercial Banking, Credit, Mortgage Lending, Retail Banking, Microsoft Word, Customer Service, Branch Banking, Consumer Lending, Microsoft Office, Jack Henry, Employee Training, Compliance, Job Coaching, Typing, Community Development, Communication, Financial Accounting, Human Resources, Employee Relations, Hiring Employees, Loans, Small Business Lending

Education
Idaho State University   1981 — 1989

Boise State University
Bachelor of Arts (B.A.), Business Administration and Management, General

American Falls

Experience
Blue Cross of Idaho   November 2011 - Present
KNG   September 2005 - December 2011
Hewlett-Packard  1979 - 2005
Jabil  1998 - 2002
Iomega  1996 - 1998

Skills
Lean Manufacturing, Iso 9000, Operations Management, Quality Management, Quality Systems Design, Process Improvement, Cross-functional Team..., Project Management, Six Sigma, Management, Leadership, Change Management, Manufacturing, SAP, Continuous Improvement, Employee Engagement, Salesforce.com, Team Building, Vendor Management, Program Management, Human Resources

Education
Boise State University   1975 — 1979
BA, Communication

Experience
Blue Cross of Idaho   January 2014 - Present
Blue Cross of Idaho   July 2012 - Present
Blue Cross of Idaho   April 2012 - January 2013
Genesis World Mission  2009 - 2013
Blue Cross of Idaho   2003 - April 2012
Principal Financial Group  January 1997 - March 2003

Skills
Health Insurance, Managed Care, Insurance, Medicare, Disability Insurance, Employee Benefits, Sales, Healthcare, Management, Process Improvement, Strategic Planning, Customer Service, Benefits Administration, Account Management, Leadership, Team Building, Health Policy, Medicaid, HIPAA, Marketing, Claim, Health Savings Accounts, Healthcare Industry, Term Life Insurance, Life Insurance, Health Care Reform, Customer Retention, Medicare Part D, Long-term Care, COBRA

Education
Boise State University   1971 — 1975
Criminal Justice/Law Enforcement Administration

Experience
Blue Cross Of Idaho   July 2014 - Present
Ada County 4th District Court   July 2011 - Present
MAXIMUS Federal Services  2013 - 2014
MWI Veterinary Supply  May 2012 - February 2013
FauxYour Imagination   2006 - January 2013
SOS Staffing  January 2012 - April 2012
Edward Jones Investments  May 2008 - April 2011
Bath & Body Works  May 2003 - January 2007
Origin's Cosmetics   November 2000 - May 2003
Tressa, Inc.   1998 - 2000

Skills
Interviews, Coaching, Conflict Resolution, Customer Service, Marketing, Mediation, Microsoft Office, Employee Relations, Conflict Management, Organizational..., Negotiation, Community Outreach, Team Building, Sales Operations, Employee Training, Teamwork, Employee Benefits, Conflict Transformation, Contract Negotiation, PowerPoint, Editing, Event Management, Fundraising, Social Media, HR Policies, Office Administration, Business Planning, Recruitment/Retention, New Hire Training, New Hire Orientation, Google, Google Earth, Google Maps, Sales Support, Training & Development, Conflict Analysis, Word, Excel, AS400, Apple Macintosh, Documentation, Compliance, Data Input, Asset Management, Budgeting, Writing, Interviewing, Facilitator, Group Presentations, Instructor Led Training

Education
Boise State University
BA, Social Science, Liberal Arts

Experience
Blue Cross of Idaho   July 2011 - Present
Genentech  October 2008 - July 2011
Advanced Sterilization Products ( Johnson & Johnson Inc)   May 2008 - October 2008
MeadWestvaco  January 2008 - May 2008
AutoZone  September 2005 - January 2008
University of Memphis, Criminology & Criminal justice Dept   January 2004 - August 2005

Skills
Web Services, SOAP, SAP, webMethods, .NET, Integration, Oracle, XML, EAI, SOA, PL/SQL, Middleware, EDI, Enterprise Architecture, ESB, SDLC, SQL, Requirements Analysis, JDBC, Java

Education
The University of Memphis   2003 — 2005
Master's Degree

Andhra University   1997 — 2001
Bachelor's Degree

Experience
Vibra Specialty Hospital Portland Oregon  July 2015 - Present
Vibra Hospital  December 2014 - July 2015
Blue Cross of Idaho   October 2014 - December 2014
Oregon State Police  April 2014 - October 2014
Legacy Health  May 2013 - February 2014
St. Luke's Health System   May 2011 - April 2013
Saint Alphonsus Health System  December 2004 - May 2011

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Credentialing, Physician Relations, Healthcare Management

Education
Portland State University   2014 — 2016
Criminology & Criminal Justice

Boise State University   2010 — 2014
Criminal Justice

Experience
Mission Aviation Fellowship  January 2012 - Present
Mission Aviation Fellowship  June 2010 - January 2012
Yaro, Inc.   November 2009 - December 2010
eCompliments   August 2009 - October 2009
Personal Shopper  May 2005 - January 2009
Albertsons  August 2003 - May 2005
Blue Cross of Idaho   July 2001 - January 2003

Skills
Online Marketing, Marketing Strategy, Nonprofit Leadership, Digital Marketing, Digital Media, Content Strategy, Traditional Media, Marketing Communications, Analytics, Financial Planning, Budgeting, Marketing Research, SEM, Market Planning, Email Marketing, E-commerce, Campaign Strategy, Campaign Development, Campaign Management, Social Networking, Social Media Marketing, Online Advertising, Budgets, Nonprofits, Competitive Analysis, Newsletters, Copywriting, Social Media, Blogging, Public Relations, SEO, Marketing, Press Releases, Start-ups, Web Analytics, Strategy, Program Management, Leadership, Advertising, New Media, CRM, Strategic Planning, Direct Marketing, Management, Media Relations, Web Content, Business Development, Sales, Project Management, Event Management

Education
Boise State University   2001 — 2005
B.B.A., Marketing, Communications

University of Idaho   1988 — 1989
Pre-Law

Homedale High School   1984 — 1988

Experience
Your Health Idaho   August 2015 - Present
Your Health Idaho   April 2015 - August 2015
Blue Cross of Idaho   April 2013 - March 2015
Blue Cross of Idaho   January 1997 - March 2013

Skills
Software Documentation, Business Analysis, Process Improvement, Visio, SharePoint, Project Management, Business Intelligence, Microsoft Excel, Training, Requirements Gathering, Business Process..., Strategic Planning, Analysis, Change Management, Data Analysis

Education
Boise State University   2013 — 2016
Master of Engineering (M.Eng.), Instruction & Performance Technology

George Fox University   2007 — 2010
Management

Boise State University   2002 — 2007
Communication

Experience
Creative Testing Solutions  April 2015 - Present
3D Value Group   November 2013 - Present
Landmark World Wide   May 2010 - Present
Integrity Giving   July 2014 - April 2015
Apollo Group  July 2012 - November 2013
St. Luke's   September 2011 - March 2012
Blue Cross of Idaho   August 2008 - September 2011
Blue Cross Blue Shield  August 2008 - August 2010
Healthways  May 2006 - May 2008
SHPS  February 2005 - May 2006

Skills
Team Building, Emotional Intelligence, Coaching, Operations Management, Training & Development, Communication, Management, Strategy, Management Consulting, Operational Excellence, Cross-functional Team..., Business Process..., Program Management, Process Improvement, Project Portfolio..., Lean Enterprise..., Change Management, Value Stream Mapping, Leadership, Continuous Improvement, Six Sigma, Lean Manufacturing, Business Process, Healthcare, Project Management, Strategic Planning, Business Transformation, Supply Chain, Business Analysis, Quality System, Organizational..., Black Belt, SDLC, Integration, Budgets, Problem Solving, Product Development, Business Process..., Call Centers, Innovation, Risk Management, Root Cause Analysis, Insurance, Business Process..., Compliance Regulations, Consulting

Education
Arizona State University   1995 — 1996
MBA, Technology, 4.0

Arizona State University   1991 — 1994
BSME, Mechanical Engineering

Southern Alberta Institute of Technology   1988 — 1990
AA, Engineering Science / Geophysics

Experience
Femworking   March 2014 - Present
Heather Myklegard Digital Marketing   January 2012 - Present
TurnoutNow   May 2014 - February 2015
Crimson Fly Digital Marketing   March 2015 - 2015
Building Envelope Consulting, LLC   2012 - November 2014
Twiga Foundation   April 2008 - December 2011
BLOCK Fest   June 2010 - October 2011
Stroller Strides and Fit   January 2009 - September 2011
Blue Cross of Idaho   January 2006 - May 2008
Blue Cross of Idaho Foundation for Health   January 2006 - February 2008

Skills
Social Media Monitoring, Fitness Training, Website Management, One on One Personal..., Group Fitness Instructor, Public Speaking, Newsletter Writing, Social Media Marketing, Social Media Development, Social Media Outreach, Social Media Measurement, Webmaster Services, Personal Training, Social Media, Facebook, Marketing, Social Marketing, Social Networking, Newsletters, Community Outreach, Training, Small Business, Nonprofits, Management, Blogging, Business Development, Program Management, Time Management, Pinterest, Social Media Consulting, Research, Interviews, Content Marketing, YouTube, Facebook Marketing, Online Marketing, Social Media Strategist, Leadership, Strategic Planning, Team Building, Email Marketing, Marketing Strategy, Event Planning, Customer Service, Start-ups, Public Relations

Education
Northwest Nazarene University   2007 — 2009
Masters, Business Administration

Boise State University   2003 — 2005
Bachelors, Health Promotion

2009Stroller Strides and Fit

Experience
Micron Technology  March 2006 - August 2013
Regence Blue Shield of Idaho   February 2004 - March 2006
Blue Cross of Idaho   January 2001 - February 2004
Boeing  August 1996 - June 2000

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, SharePoint, Visio, PowerPoint, Event Planning, Coordinating Events, Meeting Planning, Administrative..., Executive..., Office Management, Policy, Analysis, Office Administration, Confidentiality, Research, Customer Service, Data Entry, Administrative...

Education
Central Washington University   1994 — 1996
Bachelor of Science (B.S.), Law and Justice, 3.456 out of 4.0 GPA

Boise State University   1990 — 1991
Social Work

Columbia Basin College   1975 — 1976
Associate of Arts (AA), Liberal Arts and Sciences, General Studies and Humanities

Henderson State University   1974 — 1975
Liberal Arts and Sciences, General Studies and Humanities

Experience
Blue Cross of Idaho   April 2014 - Present
DJL Consulting, Inc.   December 2012 - Present
SUPERVALU  January 2011 - December 2012
SUPERVALU  February 2010 - January 2011
SUPERVALU  June 2008 - March 2010
SUPERVALU  May 2007 - June 2008
Blue Cross of Idaho   May 2006 - May 2007
LSI Systems   January 1997 - April 2006
Hewlett-Packard  August 1994 - January 1997

Skills
Project Management, Change Management, Software Implementation, Business Analytics, Business Process..., Business Requirements, Business Analysis, Process Improvement, Requirements Analysis, Integration, Team Leadership, Visio, Oracle Applications, MS Project, Retail, Healthcare, Management Consulting, Business Process..., Business Process, Cross-functional Team..., Project Planning, Leadership, Management, Business Intelligence, IT Portfolio, Vendor Management, Team Building, Budgets, Software Documentation, Analysis, Forecasting, Quality Assurance, Program Management, Training, IT Strategy, CRM, Requirements Gathering, Software Project..., PMP, Enterprise Architecture, Business Planning, Project Portfolio..., Testing, Data Migration, Business Process Design, PMO, Data Analysis, ITIL, Information Technology, ERP

Education
Boise State University   1997 — 1999

Sierra College   1994 — 1996

Roseville High School   1990 — 1994

Experience
Mortgage Industry  Executive AssistantInsurance Mangement Group2014 - 2015
Insurance Mangement Group   2014 - 2015
Blue Cross of Idaho   October 2013 - April 2014
Wells Fargo  October 2012 - August 2013
Hewlett-Packard  August 2009 - July 2011
BNC Mortgage  August 2006 - August 2007
Argent Mortgage  August 2005 - August 2006

Skills
Customer Service, Sales, Credit, Account Management, Banking, Time Management, Real Estate, Credit Analysis, Mortgage Banking, Mortgage Lending, Mortgage Underwriting, Marketing Strategy, Microsoft Word, Microsoft Office, Direct Sales, B2B, Social Networking, Social Media, Management, Marketing, Pricing, Financial Analysis, Call Centers, Marketing Communications, Finance, Loans, Insurance, Underwriting, Instructional Design, Compliance, Administrative..., Refinance, Team Building, Leadership, Investment Properties, Loan Origination, FHA, Sales Management, Strategic Planning, Residential Mortgages, Training, Small Business, First Time Home Buyers, Coaching, Customer Relations, Portfolio Management, Public Speaking, Budgets, Project Management, Investments

Education
Boise State University   1984 — 1985
Business Administration and Management, General

NAMPA HIGH SCHOOL   1980 — 1984

Experience
Idaho Power Company  October 2010 - Present
Boise School District  July 1998 - October 2010
Blue Cross of Idaho   January 2001 - July 2001

Skills
Web Applications, Databases, Project Management, SQL, Windows, Research, SQL Server, Programming, Business Analysis, Troubleshooting, Web Development, Microsoft SQL Server, SharePoint, Software Documentation, Access, Visio

Education
Boise State University   2004 — 2010
ITM, Information Technology - Development

Christian Liberty Academy   1992 — 1996
High School

Experience
Blue Cross of Idaho   September 2012 - Present
Kevin Kircher Consulting   March 2010 - September 2012
FIS  August 2007 - March 2010
St. Luke's Idaho Health System   May 2001 - August 2007
Metavante  March 1997 - March 2001
US Bank  January 1987 - January 1997
Sears  October 1983 - December 1986

Education
Boise State University
BA, Music Theory, Composition and Performance

College of DuPage

Northwestern University
Masters level courses, Music Theory and Composition

Experience
Blue Cross of Idaho   July 1988 - Present
Double G Construction   May 1987 - June 1988

Skills
HMO, Medicare, HEDIS, Medicaid, Network Development, Healthcare Management, Claim, Process Improvement, Insurance, Hospitals, Employee Benefits, Utilization Management, Healthcare Industry, Team Building, Training

Education
Boise State University

Kuna High School

Experience
Advanced Transfusion Services   March 2013 - Present
KMS Total Body Fitness   May 2012 - Present
L-Medica   October 2010 - August 2012
Blue Cross of Idaho   July 2011 - May 2012
Justlin Medical   April 2009 - May 2011
Horizon Women's Health   September 2007 - May 2011
Horizon Health Med Spa   September 2007 - October 2008
KNIN, Channel 9   March 2006 - September 2007
My Own Business  May 1995 - March 2006

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Oral & Written..., Organization, Presentation Development, Sales Presentations, Presenter, Problem Solving, Independent Contributor, Media Relations, Medical Devices, Personal Training, Motivation, Creativity, Building Relationships, Inventory Management, Bookkeeping, Revenue Analysis, Fast Learner, Packaging, Operating Room, Sales

Education
Boise State University   2001 — 2005
Bachelor of Art, Communication

Experience
Nspire Success, LLC   March 2011 - Present
BACKyART Photography   March 2011 - Present
Vacasa  September 2014 - April 2015
Jitasa  November 2013 - August 2014
Taos  June 2011 - July 2013
Unity Media Group / Unity Medical (Unity Corporation)   June 2010 - March 2011
The Bridge Group, LLC   September 2006 - June 2010
Blue Cross of Idaho   June 2008 - February 2010
Idaho Power  April 2005 - June 2008
Carlson Leisure Travel Services  January 2003 - April 2005

Skills
Process Improvement, Project Management, Training, Leadership Development, Coaching, Performance Management, Instructional Design, Six Sigma, Web Development, Enterprise Content..., Change Management, SharePoint, Business Analysis, Competency Management, Program Management, Strategy, Strategic Planning, Team Leadership, Cross-functional Team..., Vendor Management, Integration, Requirements Analysis, Business Process, Business Process..., Consulting, Leadership, Management, Analysis, Agile Methodologies, Enterprise Software, Call Centers, Software Documentation, Testing, Management Consulting, Start-ups, ITIL, Security, ERP, Organizational..., CRM, Operations Management, Salesforce.com, Business Strategy, Networking, Governance, Employee Training, Scrum, IT Strategy, SaaS, Cloud Computing

Education
Boise State University   2003 — 2004
Masters of Science, Instructional & Performance Technology

College of Idaho   1986 — 1990
Bachelor of Arts, English Literature & Business

Boise High School   1981 — 1986

Experience
Blue Cross of Idaho   July 2006 - Present
Micron Technology  1994 - 2006

Education
Boise State University   1990 — 1993

Experience
Blue Cross of Idaho   November 2010 - Present
Amphire Solutions, Inc.   October 2007 - November 2010
Micron Technology  August 1997 - September 2007
Electronic Data Systems Corp. (EDS)   May 1985 - August 1997

Skills
Data Modeling, Database Administration, Database Design, Databases, Microsoft SQL Server, SQL, Sybase, T-SQL

Education
Boise State University   1980 — 1984

Experience
AECOM  January 2014 - Present
URS Energy & Construction  July 2010 - December 2013
VengaWorks   2009 - 2010
Blue Cross of Idaho   May 2009 - July 2009
Boise State University  2005 - 2009

Skills
Enterprise Architecture, Strategic Planning, Leadership, Management, Active Directory, Windows Server, Networking, Data Center, Firewalls, Cisco Technologies, Security, Project Management, Virtualization, Troubleshooting, DNS, CCNA, Infrastructure, Instructional Design, Integration, Windows XP, IIS, VMware, Citrix, Needs Assessment, ITIL, Federal Enterprise..., Organizational Design

Education
Boise State University   2007 — 2009
Masters of Science, Instructional and Performance Technology

Boise State University   2005 — 2007
Bachelor of Applied Science, Applied Technology: Computer Networking

College of Southern Idaho   2003 — 2005
Associate of Applied Science, Computer Network Support

Experience
Micron  April 2014 - Present
Micron Technology  June 1989 - Present
Battelle Pacific Northwest Laboratory  1987 - 1989
Ore-Ida Foods  1981 - 1986
Blue Cross of Idaho   1979 - 1981

Skills
LDRPS Administration, Microsoft SQL Server, Crystal Reports, Disaster Recovery, Business Continuity..., VMware, Perl, Database Design, Unix, Integration, IT Management, Software Documentation, Databases, ITIL, SharePoint, Business Continuity, Linux, Visio, Database Administration, Troubleshooting, SDLC, SQL, System Administration, Data Center, Performance Tuning, Windows Server

Education
Boise State University   1980 — 1985
MBA, General

Idaho State University   1976 — 1979
BBA, Computer Science

Experience
Organizational Intelligence, LLC   April 2012 - Present
Siriusware  February 2010 - March 2012
Blue cross of idaho   2006 - 2010
Finance Department of Idaho   October 2004 - March 2006

Skills
C#, ASP.NET, .NET, T-SQL, VB.NET, Microsoft SQL Server, SQL, XML, AJAX, Web Services, SSRS, Databases, OOP, SSIS, Visual Studio, JavaScript

Education
Boise State University   2000 — 2004
MS in MIS, Information Systems

Experience
Intelligent Decisions  April 2014 - Present
Optum  June 2013 - April 2014
Blue Cross of Idaho   February 2002 - June 2013
Idaho Department of Environmental Quality  August 2001 - January 2002
MPC  April 2000 - August 2001
Bureau of Reclamation  1998 - 1999
Saia Motor Freight  March 1997 - June 1998

Skills
Proposal Writing, Proposal Generation, Proposal Leadership, Health Insurance, Insurance, Employee Benefits, Business Analysis, Strategic Planning, Sales, Account Management, Analysis, Advertising, Team Building, Process Improvement, Strategy

Education
Boise State University   2003 — 2007
MBA

Boise State University   1995 — 1999
BA, English

Centennial High School

Experience
Academy Mortgage Corporation  March 2012 - Present
Blue Cross of Idaho   March 2011 - March 2012
Albertsons  September 2005 - April 2010
Resources Global Professionals  2004 - 2005
Hubble Homes  2001 - 2004

Skills
Financial Reporting, Financial Analysis, Budgeting, Cash Management, Accounting, Financial Statement..., SOX, Internal Audit, General Ledger, Auditing, Finance, Accounts Payable, Accounts Receivable, Financial Accounting

Education
University of Phoenix   2003 — 2008
MBA, General Business Administration

Boise State University   1993 — 1998
BBA, Accounting

Experience
Blue Cross of Idaho   February 2012 - June 2012
SIACH   December 2010 - February 2012
CCHI   December 2009 - November 2010

Skills
Managed Care, Case Managment, Healthcare Information..., EHR, HIPAA, Informatics, Health Promotion, Nutrition Education, Software Documentation, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Public Speaking, Customer Service, Research, Process Improvement, Team Building, Outlook, Leadership Development

Education
Boise State University   2002 — 2005
BSN, Nursing

Pasadena City College
AS, Nursing

Experience
Blue Cross of Idaho   November 2014 - Present
Blue Cross of Idaho   November 2008 - October 2014
Blue Cross of Idaho   August 2003 - October 2008
Blue Cross of Idaho   August 2001 - August 2003
HP  August 1999 - August 2001
Boise State University  August 1997 - July 2001
Blue Cross of Idaho   May 1975 - September 1988

Skills
SharePoint, Process Improvement, Visio, IT Service Management, Needs Analysis, Project Management, Program Management, Software Project..., Software Documentation, Training, Leadership, Requirements Analysis, Vendor Management, Change Management, Business Analysis, Team Building

Education
Boise State University   2000 — 2004
Master's, Instructional and Performance Technology

Boise State University   1988 — 1993
Bachelor's, Business Administration with emphasis in Computer Information System

Experience
Blue Cross of Idaho   June 2015 - Present
Blue Cross of Idaho   2006 - Present
Hewlett-Packard Company  2004 - 2006
Hewlett-Packard  2000 - 2004
Hewlett-Packard Company  1995 - 2000

Skills
IT Service Management, Business Intelligence, SharePoint, Data Warehousing, Change Management, Integration, Business Analysis, Vendor Management, Project Management, Process Improvement, Enterprise Architecture

Education
Boise State University
Bachelors Business Administration, Business Management

Experience
BlueCross BlueShield of Tennessee  July 2013 - Present
BlueCross BlueShield of Tennessee  October 2008 - July 2013
University of Tennessee at Chattanooga  August 2009 - September 2010
Blue Cross of Idaho   December 2006 - October 2008
Idaho Migrant Council (Community Council of Idaho)   March 2006 - December 2006
Snelling Personnel Services  December 2003 - March 2006
AT&T Wireless  November 2002 - July 2003
Arch Wireless  April 2001 - November 2002

Skills
Employee Relations, HRIS, Organizational..., Leadership Development, Coaching, HR Consulting, Project Management, PeopleSoft, Taleo, Lawson, Microsoft Office, Research, RFP, Interviews, Benefits Administration, Process Improvement, Recruiting, Talent Acquisition, Training, Onboarding, Human Resources, Employee Benefits, New Hire Orientations, Management, Movex, Deferred Compensation, Leadership

Education
Boise State University   2003 — 2006
Master's, Business Administration

University of Rochester   1994 — 1998
Bachelor's, Psychology

Experience
Blue Cross of Idaho   August 2013 - Present
Boise State University  June 2012 - August 2013
Boise State University  August 2010 - May 2012
Glass Art Creations   2006 - 2010
Boise State University  August 2008 - May 2009

Skills
Mathematics Education, Higher Education, Tutoring, Actuarial Exams P and..., Data Analysis, Quantitative Research, Statistcal Data Analysis, Actuarial Science, Maple, LaTeX, SAS, Highly detail oriented, Effective Verbal..., Positive Personality, Organized Multi-tasker, Microsoft Office, QuickBooks, Versatile Writer, Integrating Technology..., Web Assign Hybrid Math..., ALEKS Hybrid Math..., Course Compass Hybrid..., Mathematical Modeling, Office Management, Critical Thinking

Education
Boise State University   2010 — 2012
Mathematics

Michigan Technological University   1983 — 1987
BS, Mathematics

Experience
Blue Cross of Idaho   May 1999 - Present
State of Idaho Dept. of Juvenile Corrections   1995 - 1999
State of Idaho Dept. of Health & Welfare   June 1993 - 1995

Skills
Compensation, Employee Benefits, Employee Relations, Human Relations, EEO compliance, Affirmative Action, HRIS, Organizational..., Training & Development, Recruitment/Retention, Employee Handbooks, Employee Surveys, Change Management, Team Management, Human Resources, Deferred Compensation, Personnel Management, Employee Training, Coaching, COBRA, Recruiting, Performance Management, HR Policies, Training, Succession Planning, SPHR, Payroll, Workforce Planning, Onboarding, Compensation & Benefit, People Skills, Interviews, Employee Engagement, FMLA, Applicant Tracking..., Organizational..., Talent Management, Training Delivery, Policy, Talent Acquisition, Employment Law, Benefits Administration, Leadership Development, New Hire Orientations, Organizational Design, HR Consulting, Job Descriptions

Education
Boise State University
MBA, Business, Instructional Performance Technology, HR

Idaho State University   1984 — 1992
BBA, Business, HR, French

Experience
Qualis Health  May 2010 - Present
Qualis Health  May 2010 - Present
Qualis Health  2010 - 2015
Qualis Health  2010 - 2015
Blue Cross of Idaho   April 2006 - May 2010
SARMC  July 2003 - May 2006
SARMC  January 2001 - July 2003
College of Southern Idaho  August 1993 - May 2001
ISSDB   January 1992 - August 1995
GCMH   January 1992 - December 1992

Skills
Case Managment, Healthcare, Nursing, Home Care, Process Improvement, Utilization Management, Healthcare Management, Medicaid, Medicare, Behavioral Health, Managed Care, Leadership, Pediatrics, Management, Health Insurance, Clinical Research, Disease Management, Mental Health, HIPAA, Case Management

Education
Boise State University   2004 — 2011
Masters of Science in Health Policy

Idaho State University   1985 — 1991
Bachelor of Science, Nursing

Experience
Bilingual Technical Writer   August 2014 - Present
Spanish Instructor native speaker - Translator and Bilingual Medical Interpreter   1999 - 2015
Boise State University  November 2012 - April 2014
Blue Cross of Idaho   January 2012 - December 2012
Hewlett-Packard  September 2010 - October 2011
St. Alphonsus Medical Center  June 2010 - September 2010
Women's & Children's Alliance   May 2009 - September 2010
St. Luke's Hospital   February 1999 - September 2010
Idaho Real Estate Commission  October 2007 - April 2008
DIRECTV  2008 - 2008

Skills
Instructional Design, Curriculum Design, Learning Management, ADDIE, Training, E-Learning, Articulate Studio, Instructor-led Training, Captivate, Teaching, Adult Education, Needs Analysis, Blended Learning, Training Delivery, Learning Management...

Education
Boise State University   2006 — 2008
Master's degree in Science, Instructional and Performance Technology

university of Pittsburgh
Bachelor's degree, Economics and Business

Experience
Blue Cross of Idaho   June 1995 - Present
Off   January 1984 - June 1994
St Alphonsus Hospital  June 1982 - June 1984

Skills
Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Photoshop, Teaching, HTML

Education
Boise State University   1979 — 1981
Bachelor of Applied Science (BASc), Radiologic Technology/Science - Radiographer

City College of San Francisco   1967 — 1969
Associate of Arts and Sciences (A.A.S.), Radiology

Experience
AmeriBen/IEC Group  June 2010 - Present
Blue Cross of Idaho   April 2005 - June 2009
Aetna  November 1993 - January 2004

Skills
Public Speaking, Client Liaison, Manage Client..., PowerPoint, Goal Orientation, Fundraising, Integrity, Highly detail oriented, Analytical Skills, Organizational..., Team Leadership, Thinking Outside The Box, Business Process..., Highly motivated..., Medicare, Employee Benefits, Leadership, Microsoft Office, Health Insurance, Life & Health Insurance..., HMO, Direct Sales, PPO, HIPAA, Sales Presentations, Microsoft Excel, Microsoft Word, Brokers, Team Building, Telephone Skills, Employee Training, Process Improvement, Coaching, Healthcare Information..., Management

Education
Boise State University   2009 — 2011
Associate's Degree, Health Information Technology, 3.5

Moreno Valley High School

Experience
DL Consulting, Inc.   February 2000 - Present
Wellmark Blue Cross and Blue Shield  March 2014 - January 2015
The TriZetto Group  April 2000 - January 2015
CVS Health  November 2011 - August 2014
Medis - Millennium bcp   October 2013 - November 2013
Cambia Health Solutions  February 2004 - January 2012
Providence Health Plans - PHP   April 2000 - January 2004
Blue Cross of Idaho   April 1997 - April 2000
Blue Cross of Idaho   January 1982 - January 1997
Blue Cross of Idaho   August 1980 - January 1982

Skills
Healthcare Information..., SDLC, Business Analysis, Requirements Analysis, Process Improvement, Software Project..., Vendor Management, Integration, Visio, Requirements Gathering, Program Management, HIPAA, Business Intelligence, SharePoint, Healthcare, HL7, Business Requirements, Consulting, Software Documentation, IT Strategy, Business Process..., Testing, Enterprise Software, PMP, SQL

Education
Boise State University
Business Administration and Management, General

Experience
Blue Cross of Idaho   March 2006 - Present

Education
University of Phoenix   2009 — 2011
Masters, Business Administration

Boise State University   2003 — 2007
Bachelors, Health Science

Experience
Blue Cross of Idaho   March 2012 - Present
SUPERVALU  March 2006 - March 2012
Franklin Covey  March 2004 - March 2006
Idaho State University  April 2000 - May 2001
Mower Office Systems   October 1997 - May 2001

Skills
IT Strategy, SharePoint, Microsoft SQL Server, SSRS

Education
Boise State University
Bachelors, Software Engineering/International Business

Experience
Re Use It, LLC   July 2014 - Present
Peak1 Administration  September 2013 - October 2014
Blue Cross of Idaho   March 2008 - August 2013
Workscape  July 2007 - March 2008

Skills
Insurance, Health Insurance, Claim, Employee Benefits, Medicare, Process Improvement, Vendor Relationships,..., Healthcare, Team Building, HIPAA, Vendor Management, Account Management, Sales

Education
University of Phoenix   2003 — 2007
Bachelor's of Science Degree, Health Administration/Management

Boise State University   1999 — 2004
Associate's Degree, Business Administration and Management, General

Experience
Hewlett-Packard  April 2015 - Present
Blue Cross of Idaho   October 2010 - February 2015

Education
Boise State University   1982 — 1983
Sociology

Experience
Blue Cross of Idaho   May 2012 - Present
Boise State University  January 2015 - May 2015
Boise State University  January 2012 - May 2012
Boise State University  August 2010 - December 2011
Boise State University  January 2009 - June 2009
St. Luke's Health Solutions   January 2009 - May 2009

Skills
Wellness Coaching, Health Promotion, Employee Wellness, Wellness, Smoking Cessation, Health Education, Nutrition, Microsoft Excel, Microsoft Word, Exercise, Training, Corporations, Nutrition Education, Community Health

Education
Boise State University   2009 — 2011
Master of Health Science, Health Promotion

Boise State University   2009 — 2011
Graduate Certificate in Health Services Leadership

Boise State University   2004 — 2009
Bachelor of Science (BS), Health Promotion

Experience
Blue Cross of Idaho   May 2008 - Present

Skills
Health Insurance, VBA, Data Analysis, Financial Analysis, Analysis, Business Analysis, Microsoft Excel

Education
Boise State University   2003 — 2005
Bachelor of Science (BS), Mathematics

Experience
Blue Cross of Idaho   August 2012 - Present
Deloitte - Experis   May 2005 - August 2012

Skills
IT Security, Risk Assessment, Sarbanes-Oxley Act, HIPAA, PCI DSS, NIST

Education
Arizona State University
Master of Business Administration (M.B.A.)

Brigham Young University
Bachelor's Degree, Management Information Systems