Bristol West Insurance Group
Industry: Coverage company
DescriptionHeadquarters: Davie, FL Founded: 1973 Subsidiaries: Security National Insurance Company,
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Bristol West Insurance Group Employees
Bristol West Insurance Group May 2015 - Present
MDLIVE, Inc. July 2013 - May 2015
Wells Fargo October 2010 - July 2013
MDLIVE, Inc. May 2013 - June 2013
Skills
Banking, Loans, Credit, Commercial Banking, Retail Banking, Financial Analysis, Cash Management, Cross Selling, Lines Of Credit, Finance, Investments, Administrative..., Appointment Scheduling, Minute Taking, Microsoft Excel, Microsoft Word, Typing, Research, Flow Charts, Payments, Deposits, Data Entry, Time Management, Highly detail oriented, Medical Terminology, Administrative Work, Healthcare Industry, HIPAA, Spreadsheets, Critical Thinking, Call Centers, Goal Oriented
Education
Florida International University 2010 — 2013
Bachelor of Science (BS), Health Services Administration
Bristol West Insurance Group June 2014 - Present
Bristol West Insurance Group September 2012 - June 2014
Farmers Insurance May 2010 - September 2012
Farmers Insurance July 2009 - May 2010
AIG December 2004 - July 2009
AIG January 2001 - December 2004
AIG May 1999 - January 2001
Skills
Casualty, Liability, Insurance, Property & Casualty..., General Insurance, Accident, Claims Handling, Claim, Data Entry, Legal Liability, Casualty Insurance, Call Centers, Underwriting
Education
Broome Community College
Associate of Arts and Sciences (A.A.S.), Marketing/Marketing Management, General
Federal Aviation Administration - FAA November 2014 - Present
The Clear Advantage Inc. June 2004 - Present
Infinity Insurance July 2014 - November 2014
Bristol West Insurance Group September 2012 - January 2014
City of Boca Raton May 2013 - August 2013
Farmers Insurance March 2012 - September 2012
GEICO December 2010 - March 2012
Republican Party of Florida August 2010 - November 2010
Margate Motion Swim Team June 2009 - August 2009
City of Margate July 2007 - August 2009
Skills
Insurance, Customer Service, Small Business, Liability, Property Damage, General Insurance, Underwriting, Microsoft Office, Payments, Customer Relations, Property & Casualty..., Coaching, Personal Development, Decision Making Skills, Leadership Development, Spiritual Formation, Hermeneutics, Biblical Studies, Plain English, Camps, Cultural Issues, Latin American Studies, Democracy, American Politics, American History, Politics, International Business, Spanish, Bilingual, Religious Studies, Homeschooling, Theology, Mythology, Classics, Triathlon, Aquatics, Cycling, Swimming, Negotiation, Leadership, Subrogation, Marketing, Public Relations, Organizational..., Public Speaking, Time Management, Team Building, Training, Management, Claim
Education
University of Central Florida 2012 — 2012
Accredited Claims Adjuster, Insurance
Polk State College 2010 — 2010
Insurance
University of Florida - Warrington College Of Business 2008 — 2010
Bachelor of Arts, General Business, Specialization in Spanish
Broward Community College 2005 — 2008
Associate of Arts, Business
Marcus Evans Group April 2014 - Present
ClubCorp December 2013 - April 2014
City of Hope August 2005 - December 2013
American Red Cross November 1999 - August 2005
Bristol West Insurance Group April 1994 - October 1999
Skills
Professional..., Community Outreach, Recruiting, Marketing Communications, Employee Relations, Program Management, Marketing, Management, Healthcare, Healthcare Information..., Hospitals, EHR, Healthcare Management, Nonprofits, Process Improvement, EMR, Leadership, Non-profits, Team Building, Strategic Planning, Staff Development, Customer Service, Budgets, HIPAA, Volunteer Management, Data Analysis, Public Speaking, Training
Education
Arizona State University 1985 — 1989
Bachelor of Science (BS)
Bristol West Insurance Group September 2009 - Present
Blueberry Ink, Corporation August 2006 - August 2009
Skills
Accounting, Office Management, Graphic Design, Payroll, Accounts Payable, General Ledger, Accounts Receivable, Microsoft Excel, Lotus Notes, Microsoft Word, QuickBooks, Data Entry, Insurance, PowerPoint, Customer Service, Administrative..., Outlook, 10 Key, Invoicing, Employee Benefits, Cash Flow, Training, Account Reconciliation, Inventory Management, Office Administration, Bookkeeping, Banking, Financial Accounting, Internal Controls, Journal Entries
Education
Broward Technical Colleges; Atlantic, McFatter and Sheridan 2014 — 2015
IT Essentials Certificate, Dreamweaver, SQL, CompTia A+
Art Institute of Fort Lauderdale 1990 — 1991
Audiovisual Communications Technologies/Technicians
Broward Community College
Sociology
Farmers Insurance Group of Companies July 2013 - Present
Farmers Insurance January 2011 - July 2013
Farmers Insurance & Financial Services October 2008 - January 2011
Farmers Insurance & Financial Services July 2007 - October 2008
Bristol West Insurance Group August 2006 - July 2007
Bristol West Insurance Group January 2006 - August 2006
Nationwide Insurance August 2004 - January 2006
Nationwide Insurance September 2001 - August 2004
TalentFusion December 2000 - September 2001
Lieberman Appalucci Advertising Agency August 1999 - December 1999
Skills
Insurance, Life Insurance, Property & Casualty..., Series 6, Series 63, Sales Operations, Strategy, Commercial Insurance, Underwriting, New Business Development, Casualty, Umbrella Insurance, Term Life Insurance, Sales, Training, Management, Marketing, Coaching, Leadership, General Insurance, Casualty Insurance
Education
Duquesne University 2007 — 2013
Masters of Science, Leadership & Business Ethics, 3.97
Kutztown University of Pennsylvania 1996 — 2000
BA, Communications, Public Relations
Farmers Insurance December 2014 - Present
Farmers Insurance August 2012 - December 2014
Bristol West Insurance Group April 2009 - August 2012
Progressive Corporation February 2006 - April 2009
Guardian Industries September 2003 - February 2006
Skills
SAS, Data Analysis, Claims, Insurance, Analytics, Analysis, Pricing, Excel, SQL, Market Analysis, Competitive Analysis, Product Management, Process Improvement, Business Analysis, VBA
Education
Arizona State University 2001 — 2003
M.S., Industrial Engg
Birla Institute of Technology and Science 1995 — 2000
BS, Mechanical Engineering
Kaplan Test Prep February 2010 - May 2015
Suzuki March 2007 - October 2009
Assurant Solutions October 2005 - March 2007
Bristol West Insurance Group July 2000 - September 2005
Education
Kaplan University 2014 — 2015
Master of Business Administration (M.B.A.), Business Administration
University of Phoenix
Bachelor's Degree, Business Management
Bristol West Insurance Group December 2012 - Present
Farmers Insurance Group of Companies January 2008 - December 2013
Farmers Insurance January 2000 - May 2005
Skills
Property & Casualty..., Liability, Legal Liability, Insurance, Casualty, General Insurance, Claim, Claims Management, Exposure..., Commercial Lines, Commercial Insurance, Mediation, Litigation, Personal Injury, Subrogation, Property Damage, Casualty Insurance
Education
Arkansas State University 1984 — 1986
New Hanover County Schools December 2014 - Present
Research Consultants Group March 2013 - December 2014
Kangaroo Express, an operating trade name of The Pantry, Inc. May 2006 - February 2013
MJM Security, Consulting and Investigations, LLC February 2005 - February 2006
Bristol West Insurance Group April 2000 - July 2004
Federated Insurance May 1998 - April 2000
HMI and Associates November 1995 - May 1998
George Hills Company 1994 - 1995
Aetna 1990 - 1994
Maryland Casualty 1989 - 1990
Skills
Background Checks, Claim Investigation, Civil Litigation, Claims Resolution, Claims Handling, Negotiation, Customer Service, Property & Casualty..., Private Investigations, Recorded Statements, Locating People, Asset Investigations, Financial Crimes..., Insurance Adjusting, Large Loss, Investigation, Claims Management, Workers Compensation, Liability, Risk Management, Claims Investigations, Litigation Management, Internal Investigations, Accident, Litigation, Workers' Compensation..., Skip Tracing, Legal Liability, Fraud Detection, Asset Protection, Subrogation, Interrogation, Casualty, Fraud, Claim, Casualty Insurance
Education
University of North Carolina at Pembroke 2015 — 2017
Cape Fear Community College 2014 — 2015
Associate's Degree, Criminal Justice and Corrections
State of California Department of Insurance October 2000 - Present
Bristol West Insurance Group October 1998 - November 2000
Sterling Casualty Insurance Company November 1997 - October 1998
Skills
Insurance, Workers Compensation, Excel, Microsoft Office, Word, PowerPoint, Outlook, Health Insurance, Compliance, Data Analysis, Claims, Supervisory Skills, Negotiation, Customer Service, Market Conduct, Analysis, Claim, Property Damage, Property & Casualty..., Litigation Management, Commercial Lines, Legal Liability, Liability Analysis, Claims Management, Underwriting, Accident, Claim Investigation, Liability, Microsoft Word, Microsoft Excel
Education
Keller Graduate School of Management of DeVry University 1998 — 2001
MBA, Accounting, Economics, Auditing
California Lutheran University 1975 — 1979
BA, Psychology
Gallagher Bassett Services, Inc. May 2013 - Present
Liberty Mutual Insurance June 2010 - Present
Liberty Mutual Insurance March 2000 - June 2010
Bristol West Insurance Group January 1998 - March 2000
Education
Cal State Fullerton 1997 — 2000
Bachelors, English
Santa Ana College 1995 — 1997
Associates, Liberal Arts
Prestige Delivery Systems August 2011 - Present
Survair AT November 2010 - Present
Self-Employed September 2009 - November 2011
Bristol West Insurance Group November 2010 - August 2011
Skills
Computer Proficiency, Critical Thinking, Time Management, Investigation, Problem Solving, Analysis, Data Analysis, Prioritize Workload, Planning, Project Planning, Organization Skills, Record Keeping, Customer Service, Claims Handling, Troubleshooting, Microsoft Office, Microsoft Word, Microsoft Excel, Multi-line Phone, Adobe Creative Suite, Final Cut Studio, Avid Media Composer, Google Analytics, Google Adwords, YouTube, Facebook, Twitter, Creative Writing, Sales, Photography, Broadcast, Management, Video Editing, Social Networking, Video, Social Media, Editing
Education
Cleveland State University 2004 — 2008
Bachelor, Liberal Studies
Omni Park Health Care March 2014 - Present
Barristers of Ohio November 2012 - November 2013
Greater Cleveland Regional Transit Authority April 2012 - June 2012
JPMorgan Chase April 2000 - September 2010
Bristol West Insurance Group September 2008 - August 2009
Weltman, Weinberg & Reis December 2004 - March 2006
Skills
Microsoft Office 2007, Office 2010, General Office..., Underwriting, Office Management, Customer Service, Mortgage Lending, Training, Telephone Skills, Finance, Fax, Project Planning, Negotiation, Administrative..., Interviews, Lotus Notes, Software Documentation
Education
Bryant & Stratton College-Cleveland 2011 — 2012
Associate's degree, Business Administration and Management, General
TELACU Residential Management March 2014 - Present
Career Strategies April 2013 - March 2014
North Orange County Regional Occupational Program (NOCROP) August 2002 - March 2014
Pan American Properties, Inc. April 2010 - April 2013
Bristol West Insurance Group February 2000 - April 2009
Skills
Property Management, Training, Leadership, Leases, Apartments, Management, Marketing, Property, Sales, Negotiation, Time Management, Analysis, Residential Homes, Fair Housing, Tenant, Microsoft Office, Microsoft Excel, Microsoft Word, Finance, QuickBooks, Real Estate, Customer Service, Rentals, Insurance, Section 8, Outlook, Resident Retention, Policy, Team Building, Market Research, Evictions, Facilities Management, Lease Administration, Landlords, Lease Negotiations, Income Properties, Referrals, Property Management..., Real Estate Economics
Education
California State University-Fullerton 1996 — 2000
Bachelor of Arts (B.A.), Speech Communication
Nationwide Insurance October 2006 - Present
Bristol West Insurance Group September 2004 - September 2006
Bristol West Insurance Group September 1998 - August 2001
Enterprise Rent-A-Car June 1996 - September 1998
Skills
Pennsylvania Licensed..., Connecticut Licensed..., Personal Injury, Claim, Liability, Legal Liability, Property & Casualty..., Settlement
Education
Lutheran Theological Seminary at Gettysburg 2001 — 2004
Elizabethtown College 1992 — 1996
B.S., Business Administration (Marketing and Finance)
Bankers Life March 2015 - Present
American Advisors Group (AAG Reverse Mortgage) May 2013 - September 2014
AFA Claim Services November 2010 - March 2012
Edward Jones May 2010 - July 2010
Bristol West Insurance Group May 2003 - November 2009
Professional Claims Services, Inc April 1997 - May 2003
Skills
Specializing in..., LUTCF Insurance..., Solution Selling, Medicare, Medicare Supplements, Medicare Advantage, Critical Illness, Short Term Care, Long Term Care, Universal Life, Whole Life, Final Expense Planning, Fixed and Indexed..., Insuring your Money, Retirement Planning, Life Disability and..., Operations Management..., UPS Management On Road..., Lititgation Specialist..., Claims Management..., Arbitration, DOI Complaints, Coverage Disputes, Mediations, Auto Casualty Claim..., Auto Physical Damage..., TPA Account Management, Insurance, Liability, Casualty Insurance, Property & Casualty..., Microsoft Office, Legal Liability, Property Damage, Sales, General Insurance, Underwriting, Commercial Insurance, Long-term Care, Life Insurance, Leadership, Customer Service, Subrogation, Claims Management, Property and Casualty
Education
California State University-Northridge 1974 — 1977
Bachelor's Degree, Business Administration / Marketing, 2.77
Santa Monica College 1971 — 1974
Associate's Degree, Business Administration and Management, General, 3.23
The American College
LUTCF, Insurance Marketing
SCA Appraisal Company August 2011 - Present
Westlake Financial Services June 2007 - April 2009
Bristol West Insurance Group May 2003 - April 2005
The Doan Group June 2002 - April 2003
The Explorer Insurance Company June 1998 - January 2000
Farmers Insurance March 1997 - June 1998
Farmers Insurance August 1988 - February 1997
Education
California State Polytechnic University-Pomona 1983 — 1988
Bachelor of Science, Communications
Mount Saint Mary's University 2002 — 2002
Education
Bristol West Insurance Group January 2013 - Present
Skills
Property & Casualty..., Insurance, Microsoft Word, Customer Service, Microsoft Excel, PowerPoint, Microsoft Office, Liability, Access, Risk Management, Analysis
Education
Temple University - Fox School of Business and Management 2010 — 2012
Bryn Athyn College of the New Church 2006 — 2010
Associate's degree, History and Social Science
Farmers Insurance June 2013 - Present
Farmers Insurance June 2013 - Present
Farmers Insurance March 2010 - June 2013
Bristol West Insurance Group March 2001 - March 2010
Reliant Insurance 1996 - 2001
Progressive Insurance 1993 - 1996
Skills
Martial Arts, Blogger, Small Business, Property & Casualty..., General Insurance, Subrogation, Insurance, Coaching, Property Damage, Commercial Insurance, Claims Management, Claim, Liability, Casualty, Legal Liability, Leadership, Product Management
Education
Bowling Green State University 1985 — 1989
Bachelor's degree, Criminal Justice
Lazorpoint November 2011 - Present
Lazorpoint August 2002 - November 2011
Grace Marketing 2001 - 2002
Bristol West Insurance Group 2000 - 2001
Progressive Insurance 1998 - 2000
Skills
Disaster Recovery, Project Management, Leadership, Microsoft SQL Server, Virtualization, Windows Server, Strategic Planning, Cloud Computing, Microsoft Exchange, CRM, Network Security, Networking, Training, Sales Process, Management, Integration, Enterprise Software, IT Management, Solution Selling
Education
Bowling Green State University 1992 — 1997
Bachelor of Arts (BA), Psychology
Snapsheet Inc July 2015 - Present
Farmers Insurance June 2014 - July 2015
Bristol West Insurance Group November 2012 - June 2014
Farmers Insurance January 2011 - November 2012
DSE Freight June 2008 - January 2011
Federal Public Defender February 2009 - May 2009
Chicks Sporting Goods January 2007 - June 2008
Skills
Commercial Insurance, Criminal Justice, Investigation, Microsoft Office, Private Investigations, Team Building, Auto Claims, Claims Investigations, Customer Service, Insurance Claims
Education
California State University-Northridge 2007 — 2009
Bachelor of Science, Criminal Justice
California State University-Sacramento 2005 — 2006
Criminology, Criminal Justice
Guided Discoveries, INC. February 2004 - Present
AIG February 2003 - February 2004
Bristol West Insurance Group August 2002 - February 2003
PerkinElmer July 2000 - July 2001
US Forest Service June 1999 - June 2000
Skills
Insurance, Claim, Underwriting, Claims Management, Commercial Insurance, Liability, General Insurance, Casualty, Commercial Lines, Claim Investigation, Property & Casualty...
Education
Arizona State University 1997 — 2000
BA, Political Science
Citrix October 2010 - Present
Citrix March 2007 - September 2010
Broward County Clerk of the Courts October 2006 - March 2007
Bristol West Insurance Group August 1998 - October 2006
Miami-Dade County Park & Recreation Department December 1994 - August 1998
US Sugar Corporation December 1991 - December 1994
Skills
IT Project Management, Cisco, Citrix Netscaler, Switches, Routers, Citrix Access Gateway, Citrix, WAN, Firewalls, PIX, ASA, Citrix Repeater, Cisco Technologies, Project Management, VPN, Network Architecture, Windows Server, Network Security, Virtualization, VMware ESX, Data Center, VMware, Servers, Microsoft Exchange, Cloud Computing, Security, Disaster Recovery, Microsoft SQL Server, DHCP, DNS, IT Management, Networking, Network Design, Network Administration, Troubleshooting, System Deployment, Network Engineering, Technical Support, Integration, Cisco ASA
Education
Florida Atlantic University 2006 — 2009
BBA, Business Management
National General Insurance January 2013 - December 2014
ClearSide General 2010 - 2013
Farmers Insurance 2007 - 2010
Bristol West Insurance Group 2005 - 2007
Farm Bureau Financial Services 2004 - 2006
Skills
Commercial Insurance, Account Management, Commercial Lines, Property & Casualty..., Strategic Planning, Liability, New Business Development, Professional Liability, Insurance, Legal Liability, Business Development, Workers Compensation, Casualty, Marketing, Claims Management, Underwriting, Umbrella Insurance, General Insurance, Life Insurance, Health Insurance, Claim
Education
Arizona State University 1986 — 1990
Bachelor of Science (B.S.), Political Science and Government
Marco Polo Beach Resort 2014 - Present
Bristol West Insurance Group August 2008 - July 2014
Miami HEAT August 2012 - October 2013
Education
Broward College 2012 — 2015
Mass Communication/Media Studies
Harsco Corporation August 2015 - Present
First Niagara Benefits Consulting April 2014 - Present
USI Insurance Services July 2013 - March 2014
USI Insurance Services July 2010 - June 2013
PMA Capital Corp November 2007 - July 2010
Bristol West Insurance Group August 2006 - November 2007
ACS Claim Service September 2004 - August 2006
Earthlink, Inc August 2002 - March 2004
Daytona Toyota December 2000 - December 2001
Speedway Dodge & Kia July 1999 - December 2000
Skills
Employee Benefits, Insurance, Health Insurance, Sales, Customer Service, Customer Retention, Presentations, Microsoft Excel, Microsoft Word, Microsoft Office, Data Analysis, Human Resources, Health Savings Accounts, Call Centers
Education
University of Phoenix
Bachelor Of Science, Business Administration With; Human Resource Management
HACC, Central Pennsylvania's Community College
Business Administration
Farmers Insurance March 2011 - Present
Farmers Insurance March 2003 - February 2011
Bristol West Insurance Group September 1998 - March 2002
Skills
Insurance, Underwriting, Training, Property, Process Improvement, Leadership, Coaching, Change Management, Leadership Development, Property & Casualty..., General Insurance, Call Centers, Access, Employee Benefits, Claim, Team Building, Risk Management, Vendor Management, Performance Management
Education
Florida Atlantic University 2006 — 2007
Bachelor of Business Administration (BBA), Marketing and Management
Farmers Insurance June 2014 - Present
Farmers Insurance April 2013 - June 2014
Farmers Insurance October 2011 - April 2013
Farmers Insurance October 2008 - October 2011
Bristol West Insurance Group October 2007 - October 2008
Progressive Insurance March 2007 - October 2007
Progressive Insurance January 2005 - March 2007
Skills
Property & Casualty..., Insurance, General Insurance, Product Management, Analytics, Underwriting, Pricing, Casualty, Actuarial Science, SAS, Business Analysis, Health Insurance, Liability, Claim, Data Analysis, Competitive Analysis, Predictive Modeling, Commercial Insurance, Commercial Lines, Workers Compensation, Casualty Insurance, SQL, Product R&D, Mathematical Statistics, New Product..., Critical Thinking, Leadership, User Acceptance Testing, Customer Experience..., Process Improvement, Management
Education
Cleveland State University 2007 — 2009
MBA, Marketing Concentration
Ohio Northern University 2001 — 2004
BA, Mathematics/Statistics
Greenpath Insurance Company August 2015 - Present
Greenpath General Insurance Services July 2014 - Present
Greenpath General Insurance Services, LLC. July 2014 - Present
Stonewood Insurance Services, Inc. September 2008 - June 2014
Legacy Insurance March 2005 - September 2008
Bristol West Insurance Group June 2002 - March 2005
American Driving Records June 2001 - June 2002
North Pointe Insurance Company June 1998 - June 2001
Skills
Property & Casualty..., Commercial Lines, Legal Liability, Underwriting, Liability, Insurance, Casualty, Commercial Insurance, Umbrella Insurance, General Insurance, Workers Compensation, Claim, Sales, Marketing, Brokers, Business Development, Management, Claims Management, Professional Liability, Insurance Brokerage, Liability Analysis, Risk Management, Reinsurance, Account Management, Customer Retention, Executive Management, Licensed Property, Customer Service, New Business Development, Business, Customer Satisfaction, Claims Handling, Inland Marine, Leadership, Casualty Insurance
Education
CSU Sacramento 1997 — 1999
BS, Health and Safety
American River College 1991 — 1996
AA and AS, Liberal Arts and Science
The Lewis Group of Companies January 2015 - Present
Guardian Companies/Forecast Corp. January 2012 - December 2014
Covington & Crowe, LLP 2009 - 2012
Reid & Hellyer, APC April 2007 - June 2009
Bristol West Insurance Group July 2000 - April 2007
Bleau, Fox & Associates January 1999 - July 2000
Skills
Qualifications meet..., Bilingual-Spanish, Trials, Appeals, Litigation, Business Litigation, Legal Research, Torts, Westlaw, Civil Litigation, Pleadings, Legal Writing, Real Estate, Corporate Law, Arbitration, Alternative Dispute..., Lexis, Motions, Depositions, Document Drafting, Legal Issues, Hearings
Education
University of Southern California 1991 — 2000
Bachelor, Political Science
Cerritos College 1997 — 1997
ABA Certificate, Paralegal Studies
Holy Family High School 1987 — 1991
High School Diploma, High School
Bristol West Insurance Group October 2012 - Present
Farmers Insurance October 2011 - October 2012
Baylor University Marina August 2010 - December 2010
Leslie's Poolmart, Inc. May 2007 - June 2010
Education
Baylor University 2003 — 2011
Bachelor of Arts, Journalism
Baylor University
Bachelor, Arts
Progressive Insurance September 2013 - Present
Nationwide Insurance October 2002 - September 2013
Bristol West Insurance Group November 2000 - October 2002
Skills
Insurance, Process Improvement, SDLC, Requirements Gathering, Software Documentation, Quality Center, Visio, Requirements Analysis, Data Analysis, Agile Methodologies, SQL, SharePoint, Lotus Notes, Analysis, QTP, Testing, Dependable Team Player, Software Quality..., Waterfall
Education
Indiana Wesleyan University 2011 — 2013
Bachelor, Business Information Systems
University of Phoenix 2011 — 2013
Bachelor of Computer Science, Web Development
Bryant and Stratton College 1997 — 1999
Associates, Business Management
Bristol West Insurance Group March 2013 - Present
Farmers Insurance June 2011 - Present
Sutherland Enterprises Inc January 2007 - May 2008
Recreational Equipment Inc October 2006 - May 2007
US Navy January 2003 - January 2007
Education
Humboldt State University 2009 — 2010
Bachelor of Science, BusinessAdministration-Management
Shands at the University of Florida July 2012 - Present
SHANDS HOSPITAL - UNIVERSITY OF Florida Physicians February 2004 - November 2012
CCS OF FLORIDA September 2002 - July 2003
Bristol West Insurance Group August 1996 - August 2002
US Marines January 1988 - January 1992
Skills
SQL, Oracle, Microsoft Office, Word, Excel, Customer Service, Insurance, Programming, Microsoft Word, PowerPoint, Account Management, Accounts Receivable, Visio, Linux, Active Directory, Process Scheduler, Software Documentation, Windows, Microsoft Excel, Network Security, Data Analysis, Management, Servers, CRM, Web Design, Project Planning, Quality Assurance, Negotiation, Change Management, Business Analysis, Accounting, Leadership, Testing, Outlook, Employee Benefits, Networking, Project Management, Analysis, Risk Management, Invoicing, Troubleshooting, System Administration, HIPAA, Technical Support, Disaster Recovery, Time Management, Integration, Access, Process Improvement, Program Management
Education
DeVry University 2010 — 2012
Bachelors of Science, Computer Information Systems; Computer Forensics and Security
Rasmussen College 2008 — 2009
Associates of Science, Information Systems Management; Network Security and Forensics Emphasis
CSC March 2010 - Present
Bristol West Insurance Group April 1997 - February 2010
Education
Keiser College 2001 — 2003
Diploma, IT - Administrator
Tweddle Group August 2014 - Present
AAA Insurance September 2012 - August 2014
Farmer's Insurance August 2009 - September 2012
Bristol West Insurance Group November 2005 - August 2009
Humana Military Healthcare Services October 2004 - October 2005
Principal Financial Group September 2002 - September 2004
Louisville Bedding Company June 1999 - June 2002
Skills
Customer Service, Insurance, Health Insurance, Claim, Outlook, Microsoft Excel, Process Improvement, Microsoft Word, Casualty, Negotiation, Property & Casualty..., Microsoft Office, General Insurance, Employee Benefits, Insurance Law, Litigation Management, Personal Injury, Subrogation, Claim Investigation, Claims Handling, Claims Resolution
Education
Oakland University
Writing and Rhetoric, English Language and Literature, General
Bellarmine University 2000 — 2001
Jefferson Community College 1997 — 1998
Sikich April 2014 - Present
UXC Eclipse December 2012 - February 2014
Tribridge March 2009 - November 2010
McGladrey 2007 - 2009
Tribridge 2004 - 2007
Microsoft 2002 - 2004
Bristol West Insurance Group 2001 - 2002
Signature Systems 1998 - 2001
Skills
ERP, Microsoft Dynamics, Business Analysis, Great Plains Software, Microsoft SQL Server, Software Implementation, Software Documentation, Integration, Business Intelligence, SQL, Project Management, Financials, Business Process, Manufacturing, Trade and Logistics, Sales & Use Tax, eBanking, HR and Payroll
Education
Florida Atlantic University
University of Alabama
Auburn University
Comcast Cable March 2014 - Present
Royal Caribbean Cruises, Ltd. October 2008 - March 2014
Bristol West Insurance Group June 2006 - October 2008
Lee County Sheriff's Office November 1998 - June 2006
Skills
Criminal Investigations, Investigation, Private Investigations, Surveillance, Executive Protection, Internal Investigations, Security Operations, Police, Firearms, Physical Security, Security Training, Background Checks, Fraud, Corporate Security, Security Management, Public Safety, Crisis Management, Maritime Security, Homeland Security, Interrogation, First Responder, Evidence, Crime Prevention, Patrol, Criminal Justice, Security, Personal Security, Asset Protection, Loss Prevention, Criminology, Crowd Control, Protection, Emergency Management, Risk Assessment, Law Enforcement..., CCTV, Personal Protection
Education
University of South Florida 1996 — 1998
Bachelor of Arts (BA), Criminology
Edison Community College 1993 — 1996
Associate of Arts (AA), Criminal Justice/Law Enforcement Administration
Automotive Finance Corporation March 2013 - Present
Travelers 2007 - 2012
Bristol West Insurance Group September 2003 - July 2007
GEICO August 2000 - August 2003
21st Century Insurance March 1996 - July 2000
Skills
Auto Appraisal, Loss Mitigation, Subrogation, Property, Commercial Lending, Product Management, Dealer Relationships, Auto Physical Damage, Certified Auto..., Material Damage, Total Loss, Theft/Fire Investigation, Salvage, Accident, Analysis, Appraisals, Automobile, Claim, Claim Investigation, Claims Handling, Claims Management, Claims Resolution, Insurance, Investigation, Leadership, Liability, Liability Analysis, Management, Negotiation, Property Damage, Salvage Title, Settlement, Training, Customer Satisfaction, Customer Service, Team Building, Salesforce.com
Education
George Mason University 1989 — 1993
Bachelor of Science (B.S.), Marketing
George Mason University 1989 — 1993
Bachelor of Science (BS), Marketing
Bristol West Insurance Group July 2013 - Present
Contego Services Group, LLC November 2010 - July 2013
Guarantee Insurance Company November 2010 - July 2013
Farmers Insurance April 2004 - November 2010
21st Century Insurance 2008 - March 2010
AIG 2004 - 2010
Unitrin Direct February 2002 - April 2004
State of Florida Agency for Healthcare Administration February 1997 - March 2002
Application Profiles, INC. February 1996 - February 1997
Leon County Sheriff's Office February 1993 - February 1996
Skills
Workers Compensation, Insurance, Claim, Claims Management, Special Investigations, Property & Casualty..., Interviews, Claims Investigations, Private Investigations, Internal Investigations, Health Care Fraud, Training, Casualty, Surveillance, Subrogation, Insurance Law, Leadership, General Insurance, Litigation Management, Fraud, Investigation, Commercial Lines, Liability, Liability Analysis, Commercial Insurance, Accident, Background Checks, Legal Liability, Risk Management, Claim Investigation, Inland Marine, Reinsurance, Underwriting, Professional Liability, Property Damage, Umbrella Insurance, Employment Practices..., D&O, Brokers, Health Insurance, Disability Insurance, Claims Handling, Excess, Expert Witness, Claims Resolution, Workers' Compensation..., Medicare, Fraud Detection, Employee Benefits, Casualty Insurance
Education
Central Michigan University 1983 — 1988
BS, Psychology
The Hartford September 2008 - Present
Bristol West Insurance Group January 2005 - September 2007
Michigan Farm Bureau April 1997 - November 2005
National Insurance Crime Bureau April 1993 - April 1997
Detroit Police Department April 1972 - July 1993
Skills
Litigation Management, Claim, Insurance, Fraud, Liability, Subrogation, Claims Management, Insurance Law, Workers Compensation, Property & Casualty..., Property Damage, Casualty, Investigation, Claims Investigations, Private Investigations, Background Checks, Claim Investigation, Enforcement, General Insurance, Criminal Justice, Claims Handling, Police, Accident, Interrogation, Criminal Investigations, Criminal Law
Education
Eastern Michigan University 1969 — 1984
Bachelor's degree, Law Enforcement Investigation and Interviewing
Western H S 1965 — 1968
High School Grad.
Morrison, Brown, Argiz & Farra LLC June 2006 - Present
Florida International University September 2007 - Present
Becker CPA Review 2007 - 2008
Burger King Corporation February 2001 - May 2006
Bristol West Insurance Group August 1999 - February 2001
Assurant Group April 1996 - August 1999
Coopers & Lybrand February 1991 - March 1996
Skills
Accounting, CPA, Tax, Corporate Tax, Income Tax
Education
Florida International University - College of Business 1991 — 1992
MS, Taxation
University of Miami - School of Business 1987 — 1991
BBA, Accounting
Colegio San Ignacio de Loyola 1983 — 1987
HS
City of Surprise July 2014 - January 2015
Arizona Public Risk Management Association (AZ PRIMA) January 2005 - January 2015
City of Mesa November 2004 - March 2014
Bristol West Insurance Group 2000 - 2004
Skills
Insurance, Management, Process Improvement, Risk Management, Mediation, Claims Management, Liability, Litigation, Underwriting, Policy, Workers Compensation, Claim, Litigation Management, Financial Risk, Fraud, Legal Liability, Private Investigations, Employee Benefits, Claim Investigation, Professional Liability, Subrogation
Education
Hamline University 1981 — 1986
Bachelor of Arts (BA), MAJORS = English, Psychology & Education MINOR = Coaching, Magna cum Laude
Farmers Insurance March 2015 - Present
Bristol West Insurance Group September 2009 - March 2015
Bristol West Insurance Group 1997 - 2009
Skills
Software Documentation, Visio, Disaster Recovery, Access, Process Improvement, Troubleshooting, SDLC, Data Center, Vendor Management, Insurance, SharePoint, SQL, Team Leadership, Customer Service, Business Analysis, Leadership, Training, Lotus Notes, IBM iSeries, Active Directory, Windows, System Administration, Windows Server, Microsoft Office, Microsoft Excel, Change Management, Requirements Gathering, ITIL v3 Foundations...
Education
Keller Graduate School of Management of DeVry University 2009 — 2010
M.S., Information Systems Management (concentration in Information Security)
ITT Tech 2006 — 2008
Computer Network Systems, Network and System Administration/Administrator
Clarence B. Hughes, Public Adjsuter September 2014 - Present
All Pro Case Management June 2013 - March 2014
Farmers Insurance November 2009 - May 2013
Bristol West Insurance Group 2007 - 2009
Bristol West Insurance Group 2004 - 2007
Bristol West Insurance Group 2000 - 2004
GMACI 1998 - 1999
Allstate 1975 - 1998
Skills
Insurance, Property & Casualty..., Claims Management, Training, General Insurance, Claim, Liability, Subrogation, Analysis, Litigation, Commercial Insurance, Casualty Insurance, Property Damage, Management, Customer Service, Team Building
Education
Eastern Michigan University 1970 — 1975
Bachelor of Business Administration (BBA), Marketing
Detroit central high
Career Quest Learning Centers November 2013 - Present
Farmers Insurance January 2009 - June 2013
Bristol West Insurance Group October 2005 - January 2009
The Hanover Insurance Group February 1988 - January 2003
Skills
Licensed Property &..., Great communications..., Experienced Negotiator..., Problem solver and..., Casualty, General Insurance, Commercial Insurance, Property & Casualty..., Insurance
Education
Ferris State University 1983 — 1987
Bachelor's degree, General Marketing
ALL SEASON MAINTENANCE, INC. May 2014 - November 2014
WALGREENS March 2013 - September 2013
PAPYRUS-RECYCLED GREETINGS 2008 - 2011
U.S. CELLULAR 2007 - 2008
SETA CORPORATION 2005 - 2006
BRISTOL WEST INSURANCE GROUP 2003 - 2005
NATIONWIDE INSURANCE 2002 - 2003
COMPUTER COLOR GRAPHICS January 1998 - January 2002
MONTGOMERY WARD 1992 - 1998
Skills
Project Management, Trafficking, Job Scheduling, Microsoft Office, Adobe Creative suite, Account Management, Direct Mail, Marketing Management, Marketing, Marketing Communications, Marketing Strategy, Social Media, Communication, Time Management, Deadline Oriented, Making Deadlines, Client Liaison, Point-of-purchase..., FileMaker, Print Management, Team Leadership, Advertising, Creative Direction
Education
Arizona State University
Bachelor, Science
GenomOncology January 2015 - Present
Rosetta November 2005 - January 2015
Bristol West Insurance Group October 2002 - November 2005
Peabody's January 2002 - January 2005
Skills
Project Management, E-commerce, Use Case Diagrams, Business Analysis, Requirements Gathering, SharePoint, Software Development, Oracle, XML, Vendor Management, Microsoft SQL Server, Requirements Analysis, HTML, IT Strategy, Program Management, Software Documentation, Enterprise Software, Agile Methodologies, Software Project..., Interactive Marketing, Management, SDLC, Cross-functional Team..., Leadership, Business Intelligence, Technical Presentations, CRM, Visio, Java, Agile Project Management, Analytics, Enterprise Architecture
Education
Baldwin Wallace University 2004 — 2006
MBA
Project Management Institute 2005 — 2005
PMP
Cleveland State University 1998 — 2002
BS
National General Insurance April 2012 - Present
Foremost Insurance July 1998 - April 2012
Bristol West Insurance Group July 1998 - April 2012
Skills
Insurance, Sales, Sales Management, Microsoft Excel, Microsoft Word, Outlook, PowerPoint, Adobe Acrobat, Marketing, Marketing Strategy, Account Management, Commercial Insurance, Leadership, Management, Negotiation, New Business Development, Property, Social Media, Strategic Planning, Team Building, Training, Umbrella Insurance, Property
Education
Florida Atlantic University 1986 — 1989
Bachelor of Business Administration (BBA), Marketing
College of Central Florida 1985 — 1986
Associate of Arts (AA), General
Mercury Insurance Group September 2012 - Present
Clearside General 2010 - 2010
Farmers Insurance Group January 2009 - December 2009
Bristol West Insurance Group February 2008 - December 2008
Multi State Insurance July 2007 - February 2008
Independent Insurance Company 2006 - 2007
Allstate Insurance Company January 1996 - December 2005
Skills
Strong interpersonal..., Product Marketing, Results Oriented, Organizational..., Business Management, New Business Development, Time Management, Teamwork, Able To Multi-task, Determination, Reliability, Training & Development, Customer Relations, Strategic Planning, Problem Solving, Account Management, Microsoft Office, Excel, Public Speaking, Word, Fundraising, Outlook, PowerPoint, Public Relations, Insurance, Sales Management, Marketing, Sales, Customer Service, Training, Underwriting, Management, Microsoft Word, Commercial Insurance, Employee Training, Microsoft Excel, Marketing Strategy, Leadership, Sales Operations, Umbrella Insurance, Brokers, Casualty, Property & Casualty..., Legal Liability, Liability, Casualty Insurance, Goal Oriented
Education
Sacramento Regional Public Safety Center 2011 — 2011
Certificate, Law Enforcement
American River College
Pursuing associate's degree, Business
Unum Insurance November 2008 - Present
Macy's East October 1998 - Present
Perfecting Church 2011 - 2014
Perfecting Church 2011 - 2014
Trinity Health January 2005 - November 2008
Bristol West Insurance Group November 2000 - August 2004
Education
Temple University - Fox School of Business and Management 1986 — 1988
Community College of Philadelphia 1983 — 1985
AAS, Accounting
Farmers Insurance February 2009 - Present
Farmers Insurance January 2008 - February 2009
Farmers Insurance July 2007 - January 2008
Bristol West Insurance Group May 2007 - July 2007
Bristol West Insurance Group September 2005 - May 2007
Cole National 2002 - 2005
Skills
SQL, Visio, Toad, Oracle SQL Developer, Microsoft Office, OpenOffice, MKS, HEAT, Quality Center, ODBC Query Tool, DB2, ODBC, Open Office, Software Documentation, Lotus Notes, COBOL, Troubleshooting, Access, Insurance, SDLC, Databases, Requirements Gathering, Business Analysis, Claim, Agile Methodologies, User Acceptance Testing, Business Requirements, SharePoint, Systems Analysis, Solution Architecture, Requirements Analysis, Mainframe, Vendor Management, Disaster Recovery, Data Warehousing, Process Improvement, Information Technology, Business Process, Business Intelligence, Property & Casualty..., General Insurance, Waterfall, Business Process..., Analysis
Education
CIOP Institute 2011 — 2011
Master Insurance Business Analyst Designation
Cuyahoga Community College 2008 — 2008
Associate of Science
St Vincent's Health May 2015 - Present
Riverview Health March 2013 - Present
Riverview Hospital March 2013 - May 2015
Medtech College July 2011 - September 2012
Bristol West Insurance Group November 2003 - November 2008
Illinois Farmers Insurance November 1997 - November 2003
Skills
Proofreading, Medical Terminology, Filing, Medical Billing, Transcription, PowerPoint, Business Correspondence, Hospitals, Accounts Receivable, Phlebotomy, Microsoft Office, Healthcare, Microsoft Excel, Microsoft Word, Customer Service, •9 years of experience..., •Energetic and..., •Self-starter with..., •Type 70 WPM, •Excellent..., •Microsoft Office, •Filing and data..., •Good telephone skills, •10-key proficient, •Administrative..., •Business..., Computer Literate, TB Certified, CPR Certified
Education
MedTech College 2011 — 2012
Associate of Applied Science, Medical/Clinical Assistant
Harrison College-Anderson 2009 — 2010
Safeco Insurance July 2014 - Present
Bristol West Insurance Group January 2013 - July 2014
Farmers Insurance September 2010 - January 2013
Skills
Insurance, Claims Handling, Auto Claims, Customer Service, Automobile Liability, Property & Casualty..., Property Damage, Property Claims, Claims Resolution, Claim Investigation, Microsoft Excel, General Insurance, Claim, Casualty Insurance, Commercial Insurance, Leadership, Liability
Education
Amberton University 2013 — 2016
Master of Business Administration (M.B.A.), Project Management
Stephen F. Austin State University 2003 — 2007
Bachelor of Science (B.S.), Health Services/Allied Health/Health Sciences, General
QT consultants January 2003 - Present
Ohio Department of Education January 2002 - Present
Cleveland Clinic 2013 - 2013
Unitrin Direct 2005 - 2007
Bristol West Insurance Group 2000 - 2005
Progressive Insurance 1994 - 2000
Skills
Insurance, Claim, Auditing, Leadership, Microsoft Office, Analysis, Microsoft Excel, Data Analysis, Microsoft Word, PowerPoint, Management, Research, Public Speaking, Customer Service, Outlook, Team Leadership, Strategic Planning, Team Building, Litigation, Mentoring, Pharmaceutical Sciences, Compliance, Risk Assessment, Medical Terminology, Program Management, Business
Education
Lake Erie College
Master of Business Administration (M.B.A.)
Cleveland State University
BSPS
Cypress Texas Lloyd's June 2015 - Present
Community Papers of Western New York, LLC September 2014 - May 2015
Encompass Ins. Agency September 2013 - January 2014
Avon Corp Team March 2010 - August 2012
Merchants Ins Grp April 2008 - May 2010
Newport Gen June 2007 - April 2008
Gainsco February 2005 - June 2007
Bristol West Insurance Group June 2003 - February 2005
Bristol West Insurance Group August 2001 - June 2003
Reliant Insurance Co -Purchased by Bristol West Insurance April 1998 - August 2001
Skills
Marketing, Property & Casualty..., Insurance, Sales, Underwriting, Management, Pricing, Sales Management, New Business Development, Customer Retention, Relationship Marketing, Territory Analysis, Training & Development, Market Planning, Strategic Planning, Customer Service, Business Development, Product Development, Team Building, Financial Analysis, Ethical Decision Making, Building Relationships, Training, Analysis, Recruiting, Sales Operations, Account Management, Direct Sales, Competitive Analysis, Marketing Strategy, Commercial Insurance, General Insurance, Casualty Insurance, Liability, Leadership, Microsoft Office
Education
Houghton College 2012 — 2014
Bachelor of Science in Management, ( Field of Study - Management, Marketing, Business Ethics and Human Resources), 3.471
South Plains College
Field of Study - Marketing
Alliance United Insurance Company July 2015 - Present
Fred Loya Insurance Company January 2012 - June 2015
Farmers Insurance Exchange October 2009 - February 2011
Bristol West Insurance Group July 2007 - October 2009
Car West Auto Body June 2005 - April 2007
Expressway Auto Body 1996 - 2005
Skills
Claim, Liability, Claim Investigation, Claims Handling, Auto Appraisal, Auto Body, Customer Experience, Liability Analysis, Claims Resolution, Customer Service, Auto Claims, Customer Satisfaction, Negotiation
Education
De Anza College
Knights of Columbus Insurance November 2014 - Present
Travelers December 2005 - March 2008
Washington State Office of the Insurance Commissioner June 2005 - December 2005
Safeco Insurance August 2003 - June 2005
Equity Claims Management January 2002 - August 2003
Cunningham Lindsey January 2001 - January 2002
Bristol West Insurance Group March 1997 - January 2001
State Farm October 1992 - March 1997
Skills
Insurance, Management, Long Term Care Insurance, Disability Insurance, Annuities, Recruiting, Training, Financial Planning, Financial Analysis, New Business Development, CCLA, P&C and L/H..., Claim, Risk Management, Health Insurance, Life Insurance, Professional Liability, Legal Liability, Liability, Casualty Insurance, Business Analysis, Agency, Insurance agent..., FIC, Whole Life, Sales Management, Sales, E&O, Workers' Compensation..., Workers Compensation...
Education
California State University-Fullerton 1988 — 1991
Bachelor of Arts (BA), Ethnic Studies, 3.6
Fullerton College 1986 — 1988
Transfer, Applied Mathematics, 3.8
United States Air Force Fire Academy 1983 — 1984
Certification, Fire Science and Technology, 4.0
Hope HealthCare Services July 2010 - September 2015
Lee Memorial Health System November 2010 - December 2012
Bristol West Insurance Group May 2000 - July 2006
Skills
BLS, ACLS, Critical Care, Hospitals, Patient Advocacy, Healthcare, Home Care, ICU, Hospice & Palliative..., Symptom Management, Wound Care, Hemodynamic Monitoring, End-of-life, Spanish Translation
Education
Florida Gulf Coast University 2012 — 2015
Master of Science in Nursing, Family Nurse Practitioner
Florida Gulf Coast University 2008 — 2010
Bachelor of Science in Nursing
Hillsborough Community College 2006 — 2008
Associate in Arts, Liberal Arts
Brooklyn Nets July 2015 - Present
Bristol West Insurance Group June 2011 - June 2015
Tilted Kilt Pub & Eatery March 2013 - March 2014
Parma City School District June 2011 - March 2013
Bristol West Insurance Group June 2011 - February 2013
Olive Garden January 2008 - February 2013
Always In Style November 2004 - December 2012
Bob Evans June 2006 - May 2008
Skills
Leadership, Cheerleading, Data Analysis, Time Management, Teamwork, Microsoft Excel, Coaching, Cosmetology, Insurance, Pricing
Education
Florida International University 2014 — 2014
Statistics Courses
Cleveland State University 2009 — 2011
Bachelor of Business Administration, Finance, Summa Cum Laude
Bristol West Insurance Group June 2013 - Present
Hilton Worldwide 2012 - 2013
Indiana Organ Procurement Organization October 2011 - January 2012
Gift of Hope 2010 - 2012
Education
Indiana University-Northwest
Bachelor of Science (BS), Health Services Administration
Liberty University
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services
Bristol West Insurance Group July 2015 - Present
Academic Partnerships June 2013 - July 2015
Neiman Marcus August 2011 - June 2013
Hanesbrands Inc. October 2003 - May 2011
Skills
Sales, Management, Credit, Sales Management, Customer Service, Data Entry, Facebook, Microsoft Office, PowerPoint, Outlook, Time Management, Loss Prevention, Social Media, Retail, Editing
Education
University of North Texas 2007 — 2010
B.A, English
Collin County Community College
Internet Marketing Certificate, Marketing
Direct General Insurance February 2011 - Present
Farmers Insurance March 2004 - February 2011
Bristol West Insurance Group June 2000 - March 2004
Bristol West Insurance Group January 1998 - June 2000
US Navy January 1992 - January 1996
Skills
Investigations, Claims, Certified Fraud Examiner, Insurance, Interviewing, Excel, Liability, Strategic Planning, Data Analysis, Coaching, Litigation Support, Claim, Private Investigations, Workers Compensation, Fraud, Interviews, Casualty, Property Damage, Criminal Investigations, Claims Management, Investigation, Legal Liability, Subrogation, Microsoft Excel, Background Checks, Property & Casualty..., Surveillance, Claim Investigation, Accident, Liability Analysis, Litigation Management, Claims Resolution, Commercial Insurance, Property Claims, Claims Handling, Commercial Lines, General Insurance, Professional Liability, Workers' Compensation..., Internal Investigations, Insurance Law, Underwriting, Health Insurance, Claims Investigations, Product Liability, Umbrella Insurance, Life Insurance, Personal Injury, Fraud Detection, Homeowners
Education
Nova Southeastern University 2007 — 2009
MBA, Business, Finance
Florida International University
BS, Criminal Justice
Liberty Mutual Insurance August 2015 - Present
Bristol West Insurance Group December 2014 - August 2015
Farmers Insurance March 2012 - November 2014
Farmers Insurance October 2007 - March 2012
Walgreens September 2001 - February 2011
Amway June 2005 - June 2006
Zondervan Publishers October 2004 - May 2005
Skills
Customer Service, Customer Satisfaction, Outlook, PowerPoint, Bilingual-Spanish, Windows 7, Microsoft Office, Data Entry, Access, Retail, Teamwork, Lotus Notes, Microsoft Excel, Microsoft Word, Call Center, Adobe Acrobat, 10 Key, Social Networking, Time Management, Insurance, Leadership, Management, Public Speaking, Telephone Skills, Strategic Planning, Training, Process Improvement, Team Building, Claim, Liability, Customer Retention, CCC Estimating System, Negotiation, General Insurance, Coaching, Underwriting, Property, Sales, Account Management, Casualty Insurance, Risk Management, Marketing, Commercial Insurance, Analysis, Social Media
Education
Davenport University 2013 — 2015
Master's degree, Business, Management, Marketing, and Related Support Services
Davenport University 2006 — 2012
Bachelor of Business Administration (BBA), International Business Management
Regents College, London England - Summer 2011 2011 — 2011
Bachelor of Business Administration (BBA), International Business
Grand Rapids Community College 2004 — 2006
Business Administration
East Kentwood High School 2001 — 2004
High School Diploma
Bristol West Insurance Group September 2015 - Present
Farmers Insurance February 2007 - September 2015
Skills
Facebook, Telemarketing, Email Marketing, Business, Health Insurance, Insurance, Property & Casualty..., Sales, Term Life Insurance, Life Insurance, Commercial Insurance, Umbrella Insurance, Marketing, General Insurance, Workers Compensation, Account Management, Casualty, Liability, Customer Retention, Commercial Lines, Professional Liability, New Business Development, Cold Calling, Team Building, Social Media, Office Management, Marketing Strategy, Social Media Marketing, Employee Benefits, Legal Liability, Management, Homeowners, Claim, Disability Insurance, Whole Life, Universal Life, Underwriting, Brokers, Fixed Annuities, Inland Marine, D&O, Employment Practices..., Marine Insurance, Insurance Brokerage, Accident Insurance, Licensed Property &..., Casualty Insurance, Customer Service, Sales Management
Education
Grand Canyon University 2015 — 2019
Business Management, Business Management, 4.0
Apollo High School 1997 — 2001
Industrial Group Holdings (IGH) May 2015 - Present
Post Capital Partners May 2013 - May 2015
The Riverside Company July 2011 - April 2013
Paragon Capital Group July 2010 - June 2011
Stifel Nicolaus December 2009 - July 2010
Bristol West Insurance Group June 2009 - December 2009
Skills
Financial Modeling, Valuation, Private Equity, Investment Banking, Due Diligence, Mergers, Mergers & Acquisitions, LBO, Business Valuation, Capital Raising, Investment Management, Investments, Investment Strategies, Capital, Growth Capital, Deal Sourcing, Corporate Finance, Buyouts, Middle Market, Leveraged Finance, Corporate Development, Venture Capital, Equity Research, DCF, Private Placements, M&A experience, Capital Markets, Equities, Divestitures, Equity Valuation, Alternative Investments, Acquisitions, Hedge Funds, Investor Relations, Bloomberg, Emerging Markets, Capital IQ, Mutual Funds, Portfolio Management, Financial Structuring, Structured Finance, Recapitalizations, Financial Analysis, Capital Structure, M&A execution, Equity Capital Markets, Securities, IPO, Debt Restructuring, Finance
Education
Case Western Reserve University - Weatherhead School of Management 2008 — 2009
Masters Finance
Duke University 2004 — 2008
Economics
University of Oxford 2006 — 2007
Study Abroad
VMware April 2012 - Present
Maricopa Community Colleges August 2010 - Present
Capgemini October 2011 - March 2012
Apollo Group February 2010 - October 2011
OneNeck IT Services March 2008 - February 2010
Countrywide April 2007 - March 2008
Maricopa County 2005 - 2007
Bristol West Insurance Group 1996 - 2003
Skills
CISSP, Virtualization, VMware ESX, Servers, vSphere, VMware, Disaster Recovery, Active Directory, Security+, Security, Data Center, Windows, Troubleshooting, Windows Server, System Administration, DNS, Cloud Computing, IIS, Windows Server 2003, Team Building, Process Improvement, Visio, Problem Solving, Documentation, Server Architecture, Program Management, Storage, Team Leadership, Computer Hardware, Operating Systems, ITIL, SAN, Linux, TCP/IP, Microsoft Office, Storage Area Networks, Software Documentation, VMware Infrastructure, Integration, Network Security, Firewalls, HP, High Availability, Hardware, Enterprise Architecture, Networking, Data Centre Architecture, Technical Support, NetApp, Storage Solutions
Education
California State University-Fullerton - College of Business and Economics 1997 — 2001
Bachelor of Arts, Business Administration - Management Information Systems
Chandler/Gilbert Community College
Chandler/Gilbert Community College
Bristol West Insurance Group January 2014 - Present
Farmers Insurance April 2011 - December 2013
GEICO December 2009 - April 2011
Direct General Insurance July 2007 - December 2009
JUPITER INLET COLONY POLICE DEPT January 2000 - January 2007
Florida Law Enforcement- State and Local Departments January 1995 - January 2000
ROBERT TROBE INVESTIGATIONS January 1992 - January 1995
New York City Police Department January 1982 - December 1991
Skills
Police, Enforcement, Surveillance, Criminal Law, Investigation, Corporate Security, Policy, Liability Analysis, Executive Protection, Criminal Justice, Workers Compensation, Claims Management, Insurance, Interrogation, Private Investigations, Fraud, Interviews, Evidence, Background Checks, Claim, Claims Investigations, Supervisory Skills, Workplace Violence, Internal Investigations, Patrol, Subrogation, Risk Assessment, Property & Casualty..., Investigative Research, Liability, Investigative Reporting, Accident, Claim Investigation, Criminal Investigations, Skip Tracing, Litigation Management, Property Damage, Certified Fraud Examiner, Special Investigations, Fraud Detection, Insurance Law, Claims Resolution, Claims Handling, Legal Liability, Expert Witness, Casualty, Property Claims, Adjusters, Litigation Support, Asset Protection
Education
Indian River Community College 1999 — 2000
EMT, EMT
Union Institute & University 1998 — 2000
B.A., CRIMINAL JUSTICE
Golden West Community College
A.A, Liberal Arts
Foremost Insurance 2009 - Present
Bristol West Insurance Company September 2007 - Present
Bristol West Insurance Group April 2004 - August 2007
Bristol West Insurance Group July 1997 - April 2004
Skills
Accounting, General Ledger, Insurance, Accounts Payable, Financial Reporting, Financial Analysis, Microsoft Excel, Process Improvement, Microsoft Word, Outlook
Education
Florida International University - College of Business 2008 — 2010
WBBA program, Business Adminstration
Kirwan, Spellacy & Danner, P.A. April 2004 - Present
Luks, Santaniello, Perez, Petrillo, Gold & Jones January 2002 - April 2004
Bristol West Insurance Group August 2000 - 2002
Reliance Insurance May 1999 - August 2000
Allstate Insurance January 1995 - May 1999
Skills
Civil Litigation, Mediation, Personal Injury..., Coverage, Insurance, Bad Faith, Insurance Claims, Legal Writing, Personal Injury, Private Investigations, Accident, Depositions, Litigation, Liability, Subrogation, Hearings, Investigation, Fraud, Product Liability, Trials, Claim, Insurance Law, Legal Research, Torts, Arbitration, Litigation Management, Courts, Appeals, Westlaw, Trial Practice, Alternative Dispute..., Commercial Litigation, Motions, Legal Assistance, Class Actions, Criminal Defense, Pleadings, Medical Malpractice, Automobile Accidents, Family Law, Litigation Support
Education
Nova Southeastern University Shepard Broad College of Law 2000 — 2003
JD, Law
Nova Southeastern University 1999 — 2000
Masters of Business Administration
Indiana University Bloomington 1984 — 1988
BA/BA, Criminal Justice and Psychology
NYCB December 2009 - Present
AmTrust Bank December 2004 - December 2009
Bristol West Insurance Group June 1996 - December 2004
Progressive Insurance Co March 1992 - June 1996
Skills
Business Analysis, Business Intelligence, IT Management, SDLC, Project Management, Management, PMP, Strategy, Process Improvement, Leadership, CRM, Software Development, Vendor Management, Team Leadership, Visio, Risk Management, SQL, ASP.NET, Access, Budgets, E-commerce, Disaster Recovery, Enterprise Software, Oracle, Software Documentation, Testing, Banking
Education
Weatherhead School of Management at Case Western Reserve University 1996 — 2001
MBA
Bowling Green State University 1983 — 1986
Bachelors of Business Administration
Zurich Insurance Company Ltd. September 2012 - Present
Farmers Insurance September 2009 - September 2012
Bristol West Insurance Group April 2005 - December 2009
SilverTrain, Inc. January 2005 - March 2005
Pomeroy IT Services August 2001 - January 2005
Frontway April 2000 - July 2001
CompuCom January 1997 - April 2000
Network Compatability Group May 1991 - January 1997
Skills
IT Strategy, Disaster Recovery, ITIL, IT Management, Data Center, VMware, Project Management, Servers, Team Leadership, Management, Leadership, Strategic Planning, Windows, SDLC, Enterprise Architecture, Technical Architecture, Vendor Relationships, Process Simulation, Resource Management, Relational Databases, Technology Planning, Mac, Databases, Windows Server, Software Documentation, Oracle, Visio, Business Analysis, IT Service Management, Enterprise Software, SharePoint, Security, Active Directory, Vendor Management, Networking, Integration, Technical Support, Information Technology, Network Administration, Consulting, CISSP, Business Intelligence, Cloud Computing, DNS, Requirements Gathering
Education
Cleveland State University 1996 — 2000
MCIS, Computer Science
Case Western Reserve University 1985 — 1990
BS, MIS
Weatherhead School of Management at Case Western Reserve University 1985 — 1990
BS, MIS
CHS
Nolan Consulting January 2007 - January 2009
Affirmative Insurance October 2005 - October 2006
Affirmative Insurance April 2002 - October 2005
Bristol West Insurance Group June 2000 - March 2002
Harris InfoSource 1999 - 2000
Victoria Fire & Casualty 1989 - 1999
Skills
Strategy, Start-ups, Insurance, Strategic Planning, Property & Casualty..., Sales, Mergers & Acquisitions, P&L Management, Term Life Insurance, Management, Legal Liability, Professional Liability, Customer Service, Pricing, Budgets, Underwriting, Marketing, Training, Finance, Advertising, Integration, Commercial Insurance, Employee Benefits, Business Analysis, Lead Generation, Accounting, Casualty, Financial Analysis, Umbrella Insurance, Risk Management, Human Resources, Financial Services, Due Diligence, Process Improvement
Education
John Carroll University 1987 — 1992
Master of Business Administration
Kent State University 1980 — 1983
Bachelor of Business Administration
Key Bank February 2010 - Present
National City Bank 2003 - February 2010
National City Corporation 2003 - December 2009
Bristol West Insurance Group 1997 - 2003
Leader National Insurance Company 1992 - 1997
Education
John Carroll University 1988 — 1992
Cleveland State University
MBA, Masters in Business Administration
Granite Transformations January 2013 - Present
Gurkha Cigars July 2011 - March 2012
ADT 2012 - 2012
Seminole Casualty Insurance Company May 2007 - March 2011
Bristol West Insurance Group January 2000 - May 2007
AutoNation May 1999 - January 2000
Interim Services and Interim Healthcare January 1994 - May 1999
Skills
Insurance, Financial Analysis, Financial Planning, Financial Reporting, Corporate Finance, Financial Modeling, Financial Accounting, Excel, MS Office Suite, Essbase, Hyperion Enterprise, Great Plains Software, Android, Windows Mobile, iPhone, Accounting, Forecasting, Consolidation, Sarbanes-Oxley, Mergers, General Ledger, Managerial Finance, GAAP, Budgets, Analysis, Business Analysis, Business Planning, Cash Flow, Business Intelligence, Business Strategy, Strategic Planning, Valuation, Data Analysis, Strategic Financial..., Risk Management, Microsoft Office, Microsoft Excel, Business Process..., Access, Finance, Mergers & Acquisitions, Due Diligence, Accounts Payable, Sarbanes-Oxley Act
Education
Cornell University 1984 — 1993
BS, Business
US NAVY
UnitedHealth Group August 2015 - Present
HealthPlan Services May 2013 - August 2015
Auditz, LLC January 2012 - January 2013
WellCare July 2006 - January 2012
Arbitration Recoveries Mgt May 1996 - July 2006
Bristol West Insurance Group March 1999 - September 2001
Skills
Medicare, Medicaid, Managed Care, HIPAA, Healthcare, Process Improvement, Operations Management, Recovery Audit, Client-oriented, Fraud Detection, Access, Healthcare Information..., Data Analysis, Management, Revenue Cycle, Leadership, Healthcare Industry, Policy, Health Insurance, Healthcare Consulting, Insurance, Vendor Management
Education
Baldwin-Wallace College 1992 — 1994
Master of Business Administration (MBA), MBA
Aetna November 2008 - Present
JDA MicroSolutions, Inc. 1995 - Present
Broadspire 2004 - 2005
Bristol West Insurance Group 2003 - 2004
Kemper Insurance 2000 - 2002
GDZ Computer Services, Inc. July 1992 - January 1995
Florida International University 1990 - 1991
Education
Florida International University 1990 — 1995
Master of Science, Computer Engineering
Florida International University 1983 — 1988
Bachellor of Science, Electrical Engineering
Bristol West Insurance Group October 2012 - Present
Farmers Insurance August 2011 - October 2012
Farmers Insurance February 2007 - August 2011
Skills
Claim, Property & Casualty..., Claims Management, Liability, Casualty, Insurance, Subrogation, General Insurance, Claim Investigation, Background Checks, Private Investigations, Property Damage, Fraud, Claims Resolution, Liability Analysis, Casualty Insurance, Claims Handling, Professional Liability
Education
Kaplan University 2008 — 2010
MSM, Project Management
California State University-Los Angeles 2000 — 2002
BS, Criminal Justice
AHS 1994 — 1997
Precision Insurance Agency, LLC May 2014 - Present
River Valley Insurance Agency 2013 - May 2014
Farmers Insurance January 2009 - July 2013
Bristol West Insurance Group March 2008 - January 2009
Farmers Insurance June 2007 - March 2008
Farm Bureau Ins. September 2004 - April 2007
Skills
Property & Casualty..., Insurance, General Insurance, Workers Compensation, Commercial Insurance, Sales, Professional Liability, Umbrella Insurance, Liability, Homeowners, Health Insurance, Underwriting, Casualty, Customer Service, Life Insurance, Management, Casualty Insurance, Term Life Insurance
Education
Grand Valley State University 1993 — 1997
Bristol West Insurance September 2012 - Present
Direct General Insurance April 2011 - August 2012
Farmers Insurance November 2009 - April 2011
21st Century Insurance February 2009 - November 2009
AIG December 2005 - February 2009
AIG June 2003 - December 2005
Bristol West Insurance Group March 2001 - June 2003
Reliance Personal Insurance Company March 1998 - February 2001
Skills
Casualty, Litigation Management, Liability, Claims Management, Property & Casualty..., Subrogation, Legal Liability, General Insurance, Insurance, Commercial Insurance, Commercial Lines, Professional Liability, Claim, Workers Compensation, Property Damage, Underwriting, Claim Investigation, Liability Analysis, Risk Management
Education
Belmont Abbey College 1984 — 1988
Bristol West Insurance Group April 2008 - Present
Progressive Insurance 1998 - 2007
Education
Cleveland State University 1982 — 1992
Bristol West Insurance Group July 1997 - Present
Education
Cleveland State University 1992 — 1996
Bristol West Insurance Group March 2014 - Present
Farmers Insurance April 2011 - March 2014
Farmers Insurance August 2008 - March 2011
Progressive Insurance July 2005 - July 2008
Progressive Insurance January 2004 - July 2005
Skills
Property & Casualty..., Insurance, Underwriting, General Insurance, SAS, Pricing, Analytics, Commercial Insurance, Claim, Product Management, Competitive Analysis, Data Analysis, Business Analysis, Process Improvement, Analysis, Actuarial Science, Risk Management, Business Intelligence, Competitive Intelligence
Education
Bowling Green State University 2001 — 2003
Bachelors, Finance
Liberty Mutual Insurance CO 2008 - Present
Bristol West Insurance Group 2003 - 2008
Royal and SunAlliance 1983 - 2002
Education
Colorado State University 1977 — 1980
Farmers Insurance July 2008 - Present
Bristol West Insurance Group August 2008 - July 2009
AAA Auto August 2006 - August 2008
Skills
Performance Management, Insurance, Recruiting, Outlook, Technical Writing, Workers Compensation, Employee Benefits, Coaching, E-Learning, Team Building, Training, Organizational..., Needs Analysis, Workshop Facilitation, Property & Casualty..., Employee Training, Leadership, Training Delivery, Leadership Development
Education
California State University-Fullerton 1984 — 1989
BA, International Business
Answer Financial March 2013 - Present
Answer Financial March 2008 - March 2013
Tandberg Television 2007 - 2008
Bristol West Insurance Group 1997 - 2006
Skills
Databases, Agile Methodologies, Business Intelligence, Insurance, Data Warehousing, Microsoft SQL Server, SQL, Vendor Management, SDLC, Call Center, Project Management, XML, Requirements Gathering, Oracle, Software Development, Data Modeling, IT Management, Software Project..., Analytics, Information Technology, General Insurance, Change Management, Database Design, Team Leadership, Data Analysis, T-SQL, Disaster Recovery, Requirements Analysis, Analysis
Education
Cleveland State University
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
University Hospitals of Cleveland August 2012 - Present
University Hospitals of Cleveland September 2009 - Present
Nationwide Insurance March 2005 - August 2007
Bristol West Insurance Group September 2002 - June 2004
ChannelPoint 1999 - 2002
Education
Cleveland State University 2000 — 2008
Business/Information Systems with a minor in Finance
Lakeland Community College 1996 — 2000
Associates, Business and Multiple Programming Languages
New Horizons
PharMerica May 2015 - Present
Kentucky Health Cooperative January 2013 - May 2015
Navitus Health Solutions, LLC August 2005 - December 2012
Humana June 2002 - August 2005
Bristol West Insurance Group June 1997 - August 2001
Progressive Insurance 1993 - 1997
Skills
Pharmacy Benefit..., Managed Care, Medicare Part D, Medicaid, Health Insurance, Insurance, Medicare, Healthcare, Claim, HMO, Health Policy, Pharmacy, Process Improvement, Auditing, HIPAA, Leadership, Subrogation, Healthcare Management, Management, Litigation
Education
University of Maine School of Law 1990 — 1993
JD, Law
Bucknell University 1986 — 1990
BA, Economics
Thornton Academy 1982 — 1986
HS Diploma, College Prep
Gallagher Bassett Services, Inc. March 2013 - Present
Farmers Insurance July 2009 - Present
AIG June 2003 - June 2010
Bristol West Insurance Group October 1994 - May 2003
Skills
Casualty, Claim, Insurance, Liability, Management, Property Damage, Training
Education
California State University-Fullerton 1989 — 1991
BA, American Studies, Political Science
Saddleback College 1986 — 1988
Tata Consultancy Services March 2014 - Present
Acumen Solutions July 2007 - October 2013
STSI 2006 - 2007
Bristol West Insurance Group 2004 - 2006
City of Tallahassee 1994 - 2000
Skills
Data Warehousing, SQL, Data Modeling, Solution Architecture, Data Integration, Enterprise Architecture, SDLC, Master Data Management, Business Intelligence, Requirements Analysis, Informatica, Oracle, Business Objects, SOA, Data Quality, Data Management, IT Strategy, Databases, Data Mining, ETL Tools, Salesforce.com, Agile Methodologies, Agile Project Management, Business Analysis, Business Process, Business Requirements, Data Governance, Database Design, ETL, Integration, Microsoft SQL Server, PL/SQL, Performance Tuning, Requirements Gathering, Software Project..., Systems Analysis, Visio
Education
Florida State University 1991 — 1994
M.S., Computer and Information Sciences, General
University of the Philippines 1975 — 1980
B.S., Statistics
Philippine Science High School 1971 — 1975
High School
Nautilus Insurance Group (a W. R. Berkley Company) January 2015 - Present
Scottsdale Insurance Company July 2011 - January 2015
Scottsdale Insurance Company March 2009 - July 2011
Scottsdale Insurance Company September 2003 - March 2009
Bristol West Insurance Group August 2002 - September 2003
Skills
Risk Management, Employee Management, Property & Casualty..., Insurance, Professional Liability
Education
Arizona State University, W. P. Carey School of Business 2007 — 2009
M.B.A., International Business
Arizona State University 1997 — 2001
B.S., Business
Kaufman, Rossin & Co. - CPA Firm August 2013 - August 2015
Harvey, Covington & Thomas LLC - CPA Firm 2012 - 2013
MEDNAX 2007 - 2012
Bristol West Insurance Group January 2007 - August 2007
The Miami Herald 2005 - 2007
Skills
Accounting, Sarbanes-Oxley Act, General Ledger, Auditing, Financial Reporting, GAAP, CPA, QuickBooks, Internal Controls, Corporate Tax, Account Reconciliation, Fixed Assets, Accounts Receivable, Tax, Tax Preparation, Internal Audit, Microsoft Excel, Budgets, Payroll, Financial Accounting, Financial Statements, US GAAP, SEC Filings, Journal Entries, Tax Accounting
Education
Florida International University 2004 — 2005
MST, Master of Taxation
Middle Tennessee State University 1997 — 2002
BBA, Accounting
Farmers Insurance August 2013 - Present
Farmers Insurance April 2012 - September 2013
Farmers Insurance October 2010 - April 2012
Bristol West Insurance Group January 2009 - October 2010
Farmers Insurance January 2009 - October 2010
Skills
Insurance, Microsoft Excel, Property & Casualty..., Training, General Insurance, Visio, Analysis, SAS programming, Business Analysis, Financial Modeling, Software Documentation, Data Analysis, SAS
Education
Cleveland State University 2012 — 2014
Master of Business Administration (MBA)
Kent State University 2004 — 2008
BBA, Economics, Finance
Bristol West Insurance Group December 2008 - Present
Farmers Insurance Group of Companies 2008 - Present
Farmers Insurance November 1991 - December 2008
Skills
Property & Casualty..., Insurance, Casualty, Underwriting, Liability, General Insurance, Process Improvement, Product Management, Risk Management, Casualty Insurance, Management, Business Analysis
Education
Bowling Green State University 1986 — 1991
Bachelor, Economics
Hyland Software, Inc. May 2014 - Present
Farmers Insurance Group January 2009 - May 2014
Cleveland-Marshall College of Law 2009 - 2010
Bristol West Insurance Group June 2007 - December 2008
Zashin & Rich Co., L.P.A. May 2006 - May 2007
Playground Destination Properties March 2005 - August 2005
ConocoPhillips June 2004 - August 2004
Skills
Litigation, Insurance, Mediation, Civil Litigation, Legal Writing, Claim, Personal Injury, Contract Negotiation, Risk Management, Insurance Law, Negotiation, Legal Research, Arbitration, Property & Casualty..., Corporate Law, Public Speaking
Education
Cleveland State University - Cleveland-Marshall College of Law 2005 — 2008
J.D., Law, Cum Laude
Kansas State University 2000 — 2004
Bachelor of Science, Marketing, Management, Spanish
Scentsy Wickless Candles September 2010 - Present
Bristol West Insurance Group October 2012 - October 2012
National City Bank March 2005 - September 2007
Citicorp Trust Bank, fsb 1997 - 2004
Education
Cuyahoga Community College 1988 — 1990
Medical Terminology
Cuyahoga Community College 1988 — 1990
Medical Terminology
Cuyahoga Community College 1988 — 1989
Certified, Medical Terminology
HelpPoint Claim Service October 2001 - Present
Bristol West Insurance Group 2001 - Present
Infinity/Leader Insurance January 2000 - January 2001
Skills
General Insurance, Insurance Claims, Insurance, Claims, Property Damage, Injury, Adjusting, Liability, Coverage, Arbitration, Negotiation, Settlements, Automobile, Investigation, Litigation, Property & Casualty..., Accident, Claims Management, General Liability, Casualty, Problem Solving, Claim, Legal Liability, Subrogation, Claims Resolution, Adjustments, Claims Handling, Liability Analysis, Commercial Lines
Education
The Institutes 1992 — 2011
AIC & AINS, Insurance Claims; General Insurance
California State University, Fresno
Bachelors Degree, Business Administration & Marketing
Fresno City College
Associate Degree, Aeronautics; repair
California State University, Fresno
Glenmede June 2010 - Present
Huntington National Bank 2007 - 2009
Sky Financial Group April 2001 - September 2007
Bristol West Insurance Group February 1996 - April 2001
Progressive Insurance June 1994 - February 1996
Skills
Analysis, Leadership, Project Management, Process Improvement, Public Speaking, Coaching, Banking, Risk Management, Team Leadership, Event Planning, Research, Nonprofits, Public Relations, Team Building, Social Media
Education
Cuyahoga Community College 2009 — 2009
Associates, Information Application Specialist
The University of Akron
Core Curriculum
MacNeill Group, Inc. August 2009 - Present
AlphaStaff March 2007 - November 2008
Bristol West Insurance Group October 2006 - January 2007
MacNeill Group January 2005 - October 2006
Mutual Insurance Company of Arizona October 2000 - July 2004
American Reliable Insurance Company July 1999 - October 2000
Zurich Insurance September 1998 - July 1999
United States Fidelity and Guaranty Company August 1996 - September 1998
Greater New York Insurance Companies March 1993 - August 1996
Skills
Financial Analysis, Accounting, Financial Reporting, Budgeting, Forecasting
Education
University of Phoenix 2001 — 2003
MBA
Hofstra University 1988 — 1992
BA, Mathematics
Farmers Insurance Group of Companies January 2012 - Present
Farmers Insurance June 2008 - January 2012
Bristol West Insurance Group January 2006 - January 2012
Bristol West Insurance Group June 1999 - December 2003
Skills
Property & Casualty..., SDLC, SQL, Data Analysis, Process Excellence, Quality Management, Requirements Management, Software Deployment, Business Development, Financial Reporting, Disaster Recovery, Annual Reports, Statutory Compliances, Business Process..., Insurance, Leadership, Process Improvement, Quality Assurance, Software Documentation, Visio, General Insurance, Project Management, Requirements Gathering, Business Analysis, Risk Management
Education
John Carroll University
BA, Marketing, Business Management
Bristol West Insurance Group August 1999 - Present
Skills
Marketing Strategy, Property & Casualty..., Negotiation, Customer Service, General Insurance, Casualty, Strategic Planning, Microsoft Excel, Health Insurance, Strategic Financial..., Business Planning, Sales Management, Financial Modeling, Microsoft Office, Account Management, Claim, Business Strategy, Business Development
Education
Bowling Green State University 1978 — 1982
Insurance and Risk Management
Physicians Indemnity Risk Retention Group March 2011 - March 2014
Farmers Insurance/Bristol West Insurance January 2009 - November 2010
Bristol West Insurance Group November 2003 - January 2009
Skills
General Ledger, Financial Analysis, Management, Accounting, Budgets, Team Building, Process Improvement, Insurance, Leadership, Financial Reporting, GAAP, Sarbanes-Oxley Act
Education
Florida Memorial College
Accounting
Nova Southeastern University
Master of Business Administration (MBA)
Farmers Insurance January 2009 - Present
Bristol West Insurance Group June 2000 - January 2009
GMAC Insurance January 1996 - June 2000
Education
Adelphi University 1988 — 1992
BA, Business Managent
Bristol West Insurance Group November 1991 - June 2009
Skills
Claim, Insurance, Property & Casualty..., Talent Acquisition, Onboarding, Workers Compensation, Policy, Claims Management, Training, Benefits Administration, Liability, Health Insurance, Claim Investigation, Employee Benefits, Process Improvement, College Recruiting, Human Resources, Employee Relations, Recruiting, General Insurance, Underwriting, Performance Management, Applicant Tracking..., Legal Liability, Talent Management, Accident, Organizational..., Claims Resolution
Education
Fullerton College
Liberal Studies
Farmers Insurance 1996 - Present
Bristol West Insurance Group 2000 - 2007
Reliant Insurance 1996 - 2000
Progressive Insurance 1989 - 1996
Skills
Product Management, Property & Casualty..., Insurance, Casualty, Underwriting, Umbrella Insurance, Management, Account Management, Business Analysis, Casualty Insurance, Claim, Claims Management, Commercial Insurance, Commercial Lines, General Insurance, Health Insurance, Legal Liability, Liability, Life Insurance, Marketing, Medicare, Negotiation, New Business Development, P, Professional Liability, Property, Reinsurance, Risk Management, Sales, Sales Management, Strategic Planning, Term Life Insurance, Workers Compensation
Education
Carnegie Mellon University - Tepper School of Business 1987 — 1989
MSIA, Marketing
Cleveland State University 1981 — 1986
BSIA, Industrial Engineering
Farmers Insurance July 2007 - Present
Bristol West Insurance Group July 2000 - July 2007
Allstate Insurance 1997 - 2000
Crawford & Company July 1995 - July 1997
Education
Florida International University - College of Business 1990 — 1994
Bachelor of Business Administration, Finance and International Business
Direct General Insurance January 2013 - Present
Direct General Insurance March 2012 - January 2013
Direct General Insurance June 2011 - March 2012
Farmers Insurance December 2009 - June 2011
AIG January 2006 - December 2009
AIG February 2005 - January 2006
Bristol West Insurance Group August 2003 - February 2005
Education
Florida State University 1996 — 2000
BS, Risk Management / Insurance
UPMC/ Technology Development Center September 2013 - Present
PGi May 2010 - September 2013
Fiserv Lending Solutions August 2005 - May 2010
Bristol West Insurance Group April 2003 - August 2005
Bristol West Insurance Group February 2001 - April 2003
Education
Fairmont State University 1991 — 1995
Bachelor's Degree, Business Administration and Management, General
Bristol West Insurance Group April 2013 - Present
Farmers Insurance Group of Companies / Bristol West Insurance Group August 2011 - March 2013
Clemson University August 2009 - May 2011
Skills
Microsoft Office, Research, Microsoft Excel, PowerPoint, Microsoft Word, Data Analysis, Social Media, Teamwork, Higher Education, SAS/SQL Programming
Education
Clemson University 2009 — 2011
Master's Degree, Mathematical Sciences
Baldwin Wallace University 2005 — 2009
Bachelor of Science (B.S.), Mathematics
Petra Risk Solutions February 2012 - Present
Lancer Claims Services March 2008 - May 2009
Devonshire Services Group December 2005 - February 2008
Bristol West Insurance Group June 2003 - December 2005
Encompass Insurance July 1998 - June 2003
Skills
Claim, Insurance, Analysis, Property Damage, Claims Handling, Subrogation, Claims Management, Property, Reinsurance, Claim Investigation, Casualty, Commercial Insurance, General Insurance, Legal Liability, Casualty Insurance, Property, Liability, Customer Service, Professional Liability, Umbrella Insurance, Litigation Management, Risk Management, Liability Analysis, Claims Resolution, Employment Practices..., Excess, Investigation, Accident, Inland Marine, Brokers, Settlement, Product Liability, Arbitration, Property Claims, Adjusters, D, Litigation
Education
California State University-Fullerton 1988 — 1994
B.S., Child Development
Farmers Insurance August 2014 - Present
Farmers Insurance April 2013 - August 2014
Bristol West Insurance Group August 2011 - April 2013
Skills
Insurance, Legal Liability, Customer Service, Casualty, Call Centers, Claim, Property, Homeowners, Sales, Microsoft Office, Licensed Property &..., Life Insurance
Education
Central Michigan University 2002 — 2007
BS, Sociology, Psychology
Lansing Community College 2008 — 2009
Post-Bachelor Certificate, Legal Assistant, Paralegal
Duggan, Joiner & Company CPAs June 2014 - Present
Berryhill, Hoffman, Getsee & DeMeola CPA August 2007 - May 2014
James Moore, Certified Public Accountants and Consultants February 2006 - July 2007
Bristol West Insurance Group June 2000 - January 2006
Education
Nova Southeastern University 2009 — 2012
Masters, Accounting
Florida Atlantic University 2002 — 2005
BA, Accounting
Bristol West Insurance Group January 2014 - Present
AMI Risk Consultants April 2011 - December 2013
SLG Life Settlements July 2007 - February 2011
Kimberly-Clark May 2007 - December 2007
MeadWestvaco January 2007 - July 2007
Abc Distributing June 2004 - August 2004
Education
Georgia Institute of Technology
Bachelor of Science
TrueNorth Church August 2008 - August 2011
U.S. Bankruptcy Court January 2002 - August 2008
Bristol West Insurance Group February 1998 - November 2001
Skills
Leadership, Public Speaking, Team Building, Discipleship, Volunteer Management, Community Outreach, Teaching, Event Planning, Microsoft Office, Non-profits, Fundraising, Biblical Studies, Editing, Social Media, Research, Preaching, Training, Missions, Leadership Development, Theology, Coaching, Nonprofits, Social Networking, Outlook, Program Development, PowerPoint, Microsoft Word, Church Events, Strategic Planning, Youth Ministry, Event Management, Higher Education
Education
Hope International University 2011 — 2013
Intercultural Studies, Intercultural Studies
Bristol West Insurance Group June 2013 - Present
Nordstrom September 2012 - June 2013
Nordstrom January 2011 - September 2012
Department of Veterans Affairs Office of Inspector General April 2009 - January 2011
Skills
Criminal Justice, Private Investigations, Loss Prevention, Physical Security, Surveillance, Internal Investigations, Interrogation, Asset Protection, Investigation, Security Management, Fraud, Enforcement, Criminal Investigations, Inventory Management, CCTV, Workplace Violence, Background Checks, Organized Retail Crime, Customer Service, Emergency Management, Corporate Security, Security Operations
Education
University of North Texas 2006 — 2008
MS, Criminal Justice
Baylor University
Bachelor's degree, Music
The Warranty Group January 2013 - Present
The Warranty Group March 2008 - January 2013
Bristol West Insurance Group 2000 - 2004
Skills
Underwriting, Reinsurance, Insurance, General Insurance, Actuarial Science, Property & Casualty..., Claim, Commercial Insurance, Claims Management, Liability, Risk Management, Commercial Lines
Education
Florida International University
BS, Statistics
Bristol West Insurance Group December 2012 - Present
Bristol West Insurance Group October 2012 - November 2012
Farmers Insurance March 2007 - November 2012
Farmers Insurance Group of Companies 2001 - 2007
Farmers Insurance Group of Companies 1992 - 2000
Farmers Insurance Group of Companies 1990 - 1992
Farmers Insurance Group of Companies 1986 - 1990
Skills
Casualty, Legal Liability, Insurance, Liability, Property & Casualty..., Commercial Insurance, Renters, Homeowners, General Insurance, Claims Management, Claim, Commercial Lines, Claims Handling, Property Damage, Claim Investigation, Process Improvement, Property Claims, Coaching, Litigation Management, Professional Liability, Subrogation, Training, Casualty Insurance
Education
Indiana University Bloomington 1977 — 1985
Master of Arts (MA), German Language and Literature
Connecticut College 1972 — 1976
Bachelor of Arts (BA), German Language and Literature
Ludwig-Maximilians Universität München 1974 — 1975
German Language and Literature
Jackson Health System November 2014 - Present
Jackson Health System June 2008 - Present
LA Fitness November 2011 - Present
Bally Total Fitness July 2008 - November 2011
Westin Hotels & Resorts 2010 - 2011
Bristol West Insurance Group December 2004 - June 2008
UAIG August 2001 - December 2004
BE Pressure Supply, LLC March 1999 - June 2001
Emma N. Bronstein, Inc. September 1992 - April 2000
John Alden Life Insurance Group January 1993 - November 1995
Skills
Fully bilingual..., Organizational..., Exceptional verbal, Written Communication, Outstanding..., Flexibility, Self-driven, Loyal, Computer Proficiency, General Insurance, Claim Investigation, Investigative Research, Multi Tasking, Thinking Outside The Box, Common Sense, Legal Research, General Office Skills, Liability, Close Attention to..., Critical Thinking, Analytic Thinking, Risk Management, Workers Compensation, Claims Management, Litigation Management, Casualty, Casualty Insurance, Customer Service, Claim, Insurance, Litigation
Education
Miami Dade College 2005 — 2015
ACA, Psychology
University of Florida 2011 — 2011
Certification, Health Care Risk Management
American Educational Institute 2006 — 2007
LPCS, Claims Legal Principles
Broward Community College 2005 — 2006
English, Math
Palm Beach Community College 2001 — 2001
Real Estate
Macneill Group April 2011 - Present
Seminole Casualty Insurance May 2008 - March 2011
Bristol West Insurance Group January 2003 - April 2008
Bristol West Insurance January 1996 - January 2002
United States Air Force January 1983 - January 1994
Education
Broward College
Associate of Arts, Business Management; Statistics, Accounting, Economics
Bristol West Insurance Group February 2015 - Present
Bristol West Insurance Group February 2013 - February 2015
Farmers Insurance January 2011 - February 2013
Integra Insurance Group October 2004 - January 2011
Skills
Claim, Liability, Customer Service, Insurance, Sales
Education
Arizona State University 1994 — 1996
Bachelor’s Degree, Radio and Television Broadcasting Technology/Technician
Massachusetts Bay Community College 1991 — 1994
Associate’s Degree, Liberal Arts and Sciences, General Studies and Humanities
Bristol West Insurance Group October 2012 - Present
Farmers Insurance May 2008 - October 2012
Safeco Insurance August 1989 - May 2008
Enterprise Rent-A-Car September 1986 - May 1989
Skills
Insurance, Property & Casualty..., Commercial Insurance, General Insurance, Casualty, Claims Management, Mentoring, Liability, Property Damage, Workers Compensation, Legal Liability, Underwriting, Professional Liability, Casualty Insurance
Education
California State University-Hayward 1981 — 1986
Bachelor of Science (B.S.), Business Administration
Effect Admin Services August 2014 - Present
Bristol West Insurance Group March 2014 - August 2014
CIGNA August 2011 - January 2014
Gemini Duplication, Inc October 2010 - May 2011
Maxwell's Resturant & Lounge August 2009 - October 2009
Tulare County Office of Education January 2009 - June 2009
Pen-Cal Administrators June 2005 - August 2008
Skills
Customer Service, Office Administration, Customer Support, Oral & Written..., Spreadsheets, Customer Satisfaction, File Management, Outlook, Software Documentation, Budgets, Microsoft Excel, Customer Experience, Customer Retention, Office Management, Interviews, Data Entry, Microsoft Office, Task Management, Workers Compensation, Fax, People-oriented, Calendar Planning, Employee Training, Supervisory Experience, Training Manuals, Phone Etiquette, Healthcare, Credit Management, Organization, Work Ethic, Relationship Management, Health Insurance, iPhone, Google Docs, Google Maps, Google Search, Gmail, Manage Client..., Property & Casualty..., Business Planning, Claim, Project Management, Sales, Call Centers, Finance, Basecamp, QuickBooks, Public Speaking, Presentations, Management
Education
California State University-East Bay 2001 — 2010
Bachelor of Science, Business Administration
Farm Bureau Financial Services October 2013 - Present
Farmers and 21st Century Insurance October 2012 - October 2013
Bristol West Insurance Group August 2011 - October 2012
Skills
Microsoft Office, Microsoft Excel, Liability, Insurance, Microsoft Word, Customer Service, Automobile Accidents, Property & Casualty..., PowerPoint, Liability Analysis, Claim
Education
Kansas State University 2007 — 2011
BA, History
Farmers Insurance Group (formerly Bristol West Insurance Group) August 2000 - Present
Bristol West Insurance Group 1994 - 2000
Bristol West Insuarnce Group 1990 - 1994
Consolidated Bank, NA – Hialeah, FL March 1989 - August 1990
Modular Data Systems, Inc February 1988 - March 1989
Skills
DB2, COBOL, SQL, Business Intelligence, Testing, Oracle, Analysis, IBM iSeries, Program Management, Requirements Gathering, Programming, Disaster Recovery, Management
Education
University of Phoenix, Plantation, FL 2001 — 2003
MBA, General Business Concentrate
Instituto Tecnológico de Santo Domingo 1981 — 1986
BS Systems Engineering, Engineering
Assurant Specialty Property June 2004 - June 2012
Bristol West Insurance Group October 2000 - June 2004
CCC Information Services August 1996 - October 2000
Skills
Department Budgeting, Business Analysis, Financial Analysis, Staffing Models, Staffing Analysis, Class Actions, Report Writing, Presentations, Public Speaking, Property Claims, Auto Claims, TPA Services, Navy, Management, Marketing, Client Communication, Insurance, Reinsurance, Casualty, Leadership, Property Damage, Training, Process Improvement, Claim, Claim Investigation, TPA, Property & Casualty..., Casualty Insurance
Education
Arizona State University
Bachelor of Arts (B.A.), Communications
Bristol West Insurance Group November 2012 - Present
Farmers Insurance September 2007 - November 2012
First Magnus Financial July 2004 - August 2007
Skills
Insurance, Property & Casualty..., General Insurance, Claim, Casualty, Claims Management
Education
Carson-Newman College 1996 — 2000
Bachelor's degree, Business Administration and Management, General
Bristol West Insurance Group 2015 - Present
Capital One October 2012 - March 2015
Capital One December 2010 - October 2012
Pappy's Pet Lodge June 2008 - November 2010
Skills
Customer Service, Mortgage Lending, Loans, Credit, Microsoft Office, Outlook, Banking, Finance, Microsoft Excel, Financial Analysis, Retail Banking
Education
A+ Texas Teachers 2015 — 2015
Alternative Certification, English/Language Arts Teacher Education
The University of Texas at Dallas 2012 — 2014
Bachelor's Degree, Literature
Collin County Community College 2008 — 2012
Associate's Degree, General Studies
GMAC Insurance March 2012 - Present
Nationwide Insurance May 2007 - March 2012
Bristol West Insurance Group September 2004 - May 2007
Skills
Claims Handling, Claim Investigation, Claims Resolution
Education
Cuyahoga Community College 1991 — 1993
Associate's degree, Business Administration and Management, General
GEICO December 2013 - Present
Travelers 2010 - 2013
Bristol West Insurance Group 2005 - 2009
PMA Companies 1999 - 2005
Nationwide Insurance 1986 - 1999
Bluefield Police Dept 1977 - 1983
Skills
Public Speaking, Microsoft Excel, Customer Service, Insurance, Outlook, Claim Investigation, Claim, Claims Management, Litigation Management, Liability, Property Damage, Claims Investigations, Workers Compensation, Legal Liability, Accident, Insurance Law, Casualty, Fraud, Investigation, Property Claims, Claims Handling, Workers' Compensation..., Background Checks, Property & Casualty..., Professional Liability, Liability Analysis, Casualty Insurance
Education
Bluefield State College
Criminal Justice/Law Enforcement Administration
Concord University
Bachelor of Arts (B.A.), Sociology
Pofessional Designations
CPCU, AIM, FCLS
QBE North America March 2013 - Present
QBE North America December 2011 - March 2013
Balboa Insurance/QBE North America August 2009 - December 2011
Balboa Insurance July 2005 - August 2009
Balboa Insurance November 2004 - July 2005
Bristol West Insurance Group June 2003 - November 2004
Skills
Claim, Casualty, Insurance, Management, CRM, Operations Management, Recruiting, Auditing
Education
Arizona State University 1997 — 2002
Bachelor of Interdisciplinary Studies, Business and Mass Communication
Federal Reserve Bank of Cleveland August 2014 - Present
Oxford Global Resources June 2014 - Present
Kaiser Permanente IT September 2011 - Present
American Greetings 2007 - 2011
Bristol West Insurance Group 2003 - 2007
Skills
Quality Assurance, Software Quality..., Quality Center, Test Planning, QTP, User Acceptance Testing, Test Cases, Defect Tracking, Agile Methodologies, SDLC, Testing, Process Improvement, SQL, Software Project..., Regression Testing, Software Documentation, SharePoint
Education
ITT Technical Institute-Indianapolis 2014 — 2016
Bachelor's degree, Information Technology Project Management
KeyBank June 2015 - Present
KeyBank May 2013 - Present
KeyBank February 2011 - May 2013
KeyBank July 2009 - February 2011
Bristol West Insurance Group May 2008 - August 2008
Skills
Project Planning, Financial Analysis, Finance, Banking, Forecasting, Leadership, Analysis, Financial Modeling, Corporate Finance, Financial Planning
Education
John Carroll University 2005 — 2009
Bachelor of Science Business Administration, Finance and Economics
Broward County Government General Office ClerkMiami Dade Housing Choice VoucherMarch 2014 - June 2014
Access Insurance Company May 2007 - March 2010
Bristol West Insurance Group January 2003 - April 2007
United Automobile Insurance Group January 1996 - March 2002
Skills
Customer Service, Listening to customers, People Skills, Microsoft Word, Typing
Education
Florida Metropolitan University 2003 — 2007
Bachelor of Science (BS), Criminal Justice/Safety Studies
Florida Metropolitan University 2003 — 2005
Associate's Degree, Criminal Justice/Safety Studies
Case Western Reserve University January 2014 - Present
Playhouse Square October 2007 - Present
Bristol West Insurance Group June 1998 - October 2007
Skills
Event Management, Research, Time Management, Social Media, Public Speaking, PowerPoint, Microsoft Excel, Volunteer Management, Editing, Theatre, Community Outreach, Blogging, Photoshop, Customer Service, Administrative..., Food & Beverage, HR Policies, Hospitality Management, Interviews, 10 Key, Microsoft Word, Office Administration, Restaurants
Education
Cuyahoga Community College 2013 — 2015
Still in school