C3/CustomerContactChannels, Inc.
Industry: IT service management company
DescriptionFounded: 2004 Parent organizations: Everise Holdings, Sunrise BPO Pte Ltd.
C3/CustomerContactChannels, Inc. List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at C3/CustomerContactChannels, Inc.. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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C3/CustomerContactChannels, Inc. Employees
Glanbia August 2014 - Present
C3/CustomerContactChannels, Inc. 2015 - 2015
Employers Resource May 2013 - January 2014
WorkSmart Consulting April 2008 - December 2012
BBSI December 2006 - March 2008
Intermountain Consulting Group Inc. August 1998 - December 2006
Skills
Leadership, Training, Employee Benefits, Program Management, Mergers & Acquisitions, Strategic Planning, Team Building, New Business Development, Start-ups, Business Strategy, Business Development, Negotiation, Public Relations, Leadership Development, Management, Employee Relations, Human Resources, Recruiting, Talent Management, Performance Management, Benefits Administration, HR Consulting, Payroll, Change Management, Business Planning, Coaching, Sales
Education
Idaho State University 1990 — 1995
Bachelor's of Science, Human Resource Training and Development, Corporate Technology and Accounting
Twin Falls High School
TIC The Industrial company August 2012 - Present
C3/CustomerContactChannels, Inc. 2011 - 2012
Spears Manufacturing 2009 - 2011
Skills
Microsoft Excel, Payroll, Customer Service, Microsoft Office, Mass Hiring, Hiring Practices, Office Administration, Clerical Work, Clerical Skills, Human Resources, Onboarding, Healthcare, New Hire Processes, New Hire Orientations, New Hire Paperwork, Confidentiality, Filing, Electronic Filing, Contract Management, Contractors, Supervisory Skills, Inspection, Construction Safety, Project Estimation, Subcontracting, Process Scheduler
Education
Jerome High School 2004 — 2006
College of Southern Idaho
Binary Trade Group May 2014 - Present
World Financial Group (WFG) March 2013 - Present
C3/CustomerContactChannels, Inc. October 2013 - May 2014
Re-Trans March 2009 - December 2013
C3/CustomerContactChannels, Inc. August 2011 - October 2013
C3/CustomerContactChannels, Inc. August 2010 - August 2011
John J Jerue Brokers September 2007 - March 2009
Trinity Transport March 2005 - September 2007
Glc Products January 2003 - November 2004
Skills
Life Insurance, Leadership, Management, Training, Team Management, Retirement Planning, Asset Protection, BPO, Insurance, Account Management, Team Leadership, Forecasting, Coaching, Program Management, Business Development, Sales Management, Management Consulting, Strategic Planning, Leadership Development, Microsoft Office, Performance Improvement, Microsoft Excel, Analytics, Consulting, Critical Thinking, Quality Assurance, Options, Performance Appraisal, Incentive Programs, Investments, Brokers, Operating Budgets, Problem Solving, Motivation, Stock Market, Stock Trading, Call Centers, Budget, Debt Elimination, Operations Management, Strategic Thinking, Workforce Management, Contact Centers, Derivatives Trading, Human Resources, Vendor Management, Business Process..., Key Performance..., Performance Management, Outsourcing
Education
College of Southern Idaho 1996 — 2002
Business
College of Southern Idaho
C3/CustomerContactChannels, Inc. April 2012 - Present
Dollar Thrifty Automotive Group June 2011 - March 2012
Skills
Call Centers, Vendor Management, Process Improvement, Customer Satisfaction, Customer Service, Forecasting, Workforce Management
Education
Northeastern State University 2004 — 2009
Bachelor's Degree
Barclaycard February 2015 - Present
C3/CustomerContactChannels, Inc. September 2014 - January 2015
Williams-Sonoma, Inc. June 2014 - August 2014
OneWest Bank May 2011 - December 2013
Skills
Customer Service, Equity Funding, Mailroom Operations, Call Centers, Document Drafting
Education
Cerritos College
C3/CustomerContactChannels, Inc. 2011 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Access, Data Entry, Supervisory Skills, Customer Satisfaction, Call Centers, Team Building, Process Improvement
Education
Brown Mackie College-Tucson
Associate's degree, Computer Networking
C3/CustomerContactChannels, Inc. November 2013 - Present
Council of Social Concern 2005 - 2013
Education
University of Massachusetts Lowell 2003 — 2005
Psychology, 2 Years
Middlesex Community College 2001 — 2003
Associate of Science (AS), Liberal Arts and Sciences/Liberal Studies
Northshore Community College 1992 — 1993
Certificate, Early Childhood Education and Teaching
C3/CustomerContactChannels, Inc. July 2015 - Present
Gila LLC January 2015 - June 2015
Aaron's, Inc August 2011 - May 2013
CCISD October 2010 - December 2011
Skills
Microsoft Office, Telephone Skills, Typing, Office Equipment, Phone Etiquette, Money Handling, Office Work, Military Experience, Problem Solving, Attention To Detail, Calm Under Pressure, Multitasker, Database Administration, General Office Duties, Work Orders, Work Instructions, Call Center Development, Credit Card Processing, Texas, Communication, Customer Service, Management, Microsoft Word, Training, Microsoft Excel, Sales, Coaching, Customer Satisfaction, PowerPoint, Public Speaking, Human Resources, Research, Data Entry, Quality Assurance, Time Management, Staff Development, Program Management, Call Centers, Project Management, Recruiting, Leadership, Budgets, Process Improvement, Customer Retention, Outlook, Editing, Customer Experience, Access, Team Leadership, Leadership Development
Education
Penn Foster Career School 2015 — 2016
Certified, Medical Insurance Specialist/Medical Biller
Central Texas College 2010 — 2012
Associates Degree, Social Work
U.S. Department of Veterans Affairs June 2005 - Present
Xerox November 2013 - December 2013
Credit Corp August 2013 - November 2013
Dollar Financial Group March 2013 - August 2013
C3/CustomerContactChannels, Inc. September 2012 - February 2013
ITT Technical Institute November 2010 - June 2011
Sears Holdings Corporation October 2006 - December 2010
Santa Rosa Scorchers April 2005 - January 2007
LTS Productions 2005 - 2007
Target August 2005 - September 2006
Skills
Training, Leadership, Management, Recruiting, Team Building, Human Resources, Interviews, Marketing, Logistics, Customer Service, Procurement, Payroll, Security Clearance, Product Management, Advertising, Government, New Hire Orientations, Income Statement, Admissions, Aircraft, Workforce Management, Employee Training, Mentoring, Youth Mentoring, Team Mentoring, Organizational..., Organizational..., College Recruiting, Collections, Microsoft Office, Critical Thinking, Performance Management, Creative Problem Solving, Group Dynamics, Training Management, Call Centers, Retail
Education
Western Governors University 2014 — 2015
Master of Business Administration (M.B.A.), Management and Strategy
Stevens-Henager College-Murray 2013 — 2013
Master of Business Administration (M.B.A.), Business Administration, Management and Operations
Chapman University 2003 — 2005
Bachelor of Arts (B.A.), Social Sciences, 3.644
Community College of the Air Force 1995 — 2002
Associate's degree, Business Administration, 3.0
EMSI June 2015 - Present
Target November 2014 - Present
Nite Court Saloon July 2014 - Present
HEB January 2014 - June 2015
C3/CustomerContactChannels, Inc. October 2013 - December 2013
EMSI June 2007 - October 2013
Treff's November 2007 - March 2009
Walmart October 2006 - June 2007
Albertsons July 2004 - August 2005
Skills
Microsoft Word, Microsoft Excel, Photoshop, PowerPoint, Painting, Drawing, Problem Solving, Data Entry, Microsoft Office, Customer Service, Photography, Medical Records, Web Design, Software Documentation, Sales, Sales Management, Leadership, Social Media, Public Speaking, Marketing
Education
Mclennan Community College
Associate's degree, Medical Laboratory Technician
Ram Company December 2014 - Present
Ram Company January 2014 - Present
Ram Company August 2011 - Present
C3/CustomerContactChannels, Inc. August 2010 - July 2011
Skills
Six Sigma, Continuous Improvement, Process Improvement, Lean Manufacturing, Aerospace, Manufacturing, Team Building, Testing, Engineering, Microsoft Office, Quality Management, Operations Management, Root Cause Analysis, Value Stream Mapping, Quality Assurance, Customer Service, Leadership, Public Speaking, Management, Microsoft Word, Sales
Education
Dixie State College 2011 — 2014
Associate of Arts and Sciences (AAS), Business Administration and Management, General
College of Southern Idaho 2010 — 2011
C3/CustomerContactChannels, Inc. August 2012 - Present
Coca-Cola Enterprises April 2008 - July 2011
Skills
Training, Coaching, Supervisory Skills, Leadership, Critical Thinking, Communication, Public Speaking, Employee Training, Team Building
Education
Mclennan Community College 2005 — 2008
Sam Houston State University 2004 — 2005
Business, Management, Marketing, and Related Support Services
Lorena High School 2001 — 2004
High School
C3/CustomerContactChannels, Inc. May 2014 - Present
Qualfon/Center Partners March 2012 - November 2013
Education
College of Southern Idaho 2014 — 2018
Music Performance, General
Idaho State University 2004 — 2007
N/a, Music Teacher Education
Taos October 2014 - Present
C3/CustomerContactChannels, Inc. July 2010 - Present
C3/CustomerContactChannels, Inc. 2010 - October 2014
Dell June 2002 - October 2007
Skills
BPO, Workforce Management, Customer Satisfaction, Call Center, Operations Management, Vendor Management, Microsoft Office, Microsoft SQL Server, Business Process..., Call Centers, Process Improvement, Avaya, CRM, Project Management, Outsourcing, Quality Assurance, Customer Experience, Management, Troubleshooting, Team Leadership, Performance Management, Team Management, Contact Centers, Call Center Development, Six Sigma, Performance Improvement, Coaching, Inbound Marketing, Human Resources, Program Management, Training, Customer Retention, Technical Support, Contact Center..., IEX, Service Delivery, Telemarketing, Leadership, Cross-functional Team..., Employee Training, Change Management, Team Building, P&L Management, Customer Support, Telecommunications, Forecasting, Account Management, Software Documentation, Avaya Technologies
Education
Western Governors University 2014 — 2016
Bachelor of Science (B.S.), Information Technology, 3.75
ITT Technical Institute-Boise 1991 — 1992
Associate's degree, Computer Aided Drafting, 3.5
Lowe's Home Improvement December 2012 - Present
C3/CustomerContactChannels, Inc. August 2010 - January 2012
OK Auto Systems January 2006 - August 2010
Magic Valley Realty May 2008 - June 2010
Skills
Customer Experience, Recruiting, Store Management, Customer Retention, Facebook, Retail, Call Centers, Training, Shrinkage, Software Documentation, Sales, Advertising, Customer Service, Leadership, Facilities Management, Process Scheduler, Human Resources, Customer Satisfaction, Competitive Analysis, Quality Assurance, Time Management, Operations Management, Retail Sales, E-commerce, Income Statement, Marketing, Management, Interviews, Event Planning
Education
College of Southern Idaho 2012 — 2014
Associate's Degree, Economics
College of Southern Idaho 2008 — 2008
Certificate in Real Estate, Real Estate
C3/CustomerContactChannels, Inc. September 2013 - Present
Air Marshall, Inc. May 2007 - September 2013
LEGATO LLC April 2002 - May 2006
Skills
Accounting, Forecasting, Financial Analysis, Budgets, Microsoft Office, Strategic Planning, Microsoft Excel, Research, Outlook, Accounts Receivable, Financial Reporting, Process Improvement, Bank Reconciliation, Account Reconciliation, Management
Education
Florida International University 2008 — 2009
Graduate, Accounting
Universitatea „Dunărea de Jos” din Galați 1997 — 2001
Bachelor's degree, Accounting and Computer Science
Snelson Financial Group January 2013 - Present
C3/CustomerContactChannels, Inc. August 2010 - December 2012
Skills
Call Centers, Customer Service, Customer Satisfaction, Customer Experience, Workforce Management, Outlook, Training, Lotus Notes, BPO, Microsoft Office, Data Entry, Telephone Skills
Education
Boise State University 1983 — 1989
Bachelor of Science (BS), Secondary Education and Teaching
Twin Falls High School 1979 — 1983
Bachelor of Science (BS), Secondary Education and Teaching
Achieve Test Prep - The Fastest Way to Earn Your RN & BSN July 2014 - Present
C3/CustomerContactChannels, Inc. September 2013 - Present
Fred's Arena Steakhouse November 2011 - June 2013
BAYADA Home Health Care October 2008 - September 2009
Deaconess Home School June 2007 - October 2008
James L. Maher Center June 2006 - 2007
Skills
Customer Service, Customer Satisfaction, Call Centers, Outlook, Medical Terminology, Microsoft Office, Health Insurance, Licensed Life & Health..., Medical Billing and..., Health Care Reform, Medicare Prescription..., Medication..., Defensive Driving, Human Services..., Instructor for..., Adult First Aid and CPR, Infant and Child CPR, Crisis Response Team, Residential Manager, Medical Office..., Sales
Education
Southwestern Vermont Career Development Center 2011 — 2013
Certificate, Medical Terminology / Medical Billing and Coding with Medical Office Administration, 98.9
Mount Wachusett Community College
Certificate, Human Services, General
General Dynamics Information Technology 2013 - 2014
C3/CustomerContactChannels, Inc. 2012 - 2013
Technisource March 2010 - April 2010
Afni July 2007 - September 2007
State of Michigan April 2006 - June 2007
Linda Trippel June 2004 - June 2005
Skills
Customer Service, Typing, Microsoft Word, Microsoft Office, Waitressing, 10 Key, Childcare, Babysitting, Help Desk Support, Access, Call Centers, Software Documentation, Troubleshooting, Phone Etiquette, Lotus Notes, Windows, Outlook, Customer Support, Customer Experience, Technical Support, People Skills, PowerPoint, Windows XP, Healthcare, Telephone Skills, Data Entry, Windows 7, Customer Satisfaction, Microsoft Office 2007, Windows Vista, Teamwork, Time Management, Critical Thinking
Education
Mclennan Community College 2011 — 2012
N/A, Pre-Veterinary Studies
ITT Technical Institute-Troy 2006 — 2008
N/A, Information Technology - Software Applications & Programming
C3/CustomerContactChannels, Inc. August 2014 - Present
iMark Properties March 2012 - Present
C3/CustomerContactChannels, Inc. April 2014 - August 2014
Sprint Nextel April 2010 - October 2013
Sprint Nextel August 2003 - May 2010
Action Pawn Shop June 1992 - August 2003
Skills
Customer Retention, Wireless, Call Centers, Telecommunications, Selling, Customer Satisfaction, Solution Selling, Team Leadership, Direct Sales, Mobile Devices, Management, Project Management, VoIP, Call Center, National Association of..., Texas Association of..., Real Estate, Team Management, Supervisory Skills, Supervising, Coaching, Recruiting, Agent Development, Workforce Management, Work Ethic, Dedicated Professional
Education
Ashford University
none yet, Business Management
Central Texas College
Lamar University
Real Estate
C3/CustomerContactChannels, Inc. September 2013 - Present
Kelley's Web & Media January 2007 - Present
Papa Johns March 2013 - June 2013
Steens Catering January 2011 - August 2012
Swire Coca Cola, USA March 2008 - June 2008
My 3 Sons Services April 2006 - December 2007
Skills
Web Development, Computer Repair, Problem Solving, Social Media Marketing, Entrepreneurship, Web Design, Marketing Strategy, Strategic Planning, Microsoft Excel, Marketing, Online Advertising, SEO, Public Speaking, Microsoft Office, Business Strategy, New Business Development, Marketing Research, Customer Service, Management, Coaching, Sales Management, Team Building, Data Analysis, Sales, Social Media, Public Relations, Training, WordPress, Business Planning
Education
Boise State University 2007 — 2010
BBA, Business Management
College of Southern Idaho 2004 — 2007
Associates, General Business
C3/CustomerContactChannels, Inc. July 2013 - Present
Fry's Food and Drug December 2008 - June 2013
Jack in the Box December 2006 - June 2008
Marcos Pizza August 2006 - December 2006
Skills
Microsoft Excel, Microsoft Office, Microsoft Word, Customer Service, Laboratory Skills, IR spectroscopy, Mass Spectrometry, Gas Chromatography, Organic Synthesis, Organic Chemistry
Education
University of Arizona 2011 — 2014
Chandler/Gilbert Community College 2007 — 2011
Associate of Science (A.S.), Chemistry, 3.0
Vertical Bridge September 2014 - Present
Intermedix March 2013 - September 2014
C3/CustomerContactChannels, Inc. August 2011 - March 2013
Broward Factory Service June 2006 - August 2011
Diversified September 2001 - July 2006
Skills
Account Reconciliation, PowerPoint, Microsoft Word, Accounts Receivable, QuickBooks, Microsoft Excel, Accounting, Accounts Payable, Cash Management, Paychex, Accruals, Invoicing, Windows, Mass 200, NetSuite, GAAP, General Ledger, Financial Accounting, Cash Flow, Cash Flow Forecasting, Department Budgeting, Budget Forecasts, SOX Compliancy, Bank Reconciliation, International Account..., Balance, Financial Reporting, Journal Entries, Fixed Assets, Sarbanes-Oxley Act, US GAAP, Budgets, Mas 90, Ledger, Invoice Processing
Education
Broward Community College 2005 — 2007
Associate's degree, Accounting
Nova Southeastern University
C3/CustomerContactChannels, Inc. May 2014 - February 2015
Dollar General December 2013 - April 2014
Texas Health and Human Services Commission January 2013 - June 2013
McLennan County December 2011 - January 2013
EMSI August 2011 - December 2011
Skills
Clerical Work, Typing, Microsoft Office, Legal Research, Customer Service, Telecommunications, Receptionist Duties, Fast Paced Call Center, Office Administration, Cold Calling, Sales, Public Speaking, Secretarial Skills, Multi-line Phone, Negotiation, De-escalation, Intake/Screening, Case Management, Case Work, Scheduling
Education
Mclennan Community College 2010 — 2011
Associate of Arts and Sciences (A.A.S.), Legal Assistant/Paralegal
University of Wisconsin-Eau Claire 2008 — 2009
Library and Information Science
Amarillo College 2004 — 2006
Undergraduate Studies
Disneyland Resort April 2014 - Present
C3/CustomerContactChannels, Inc. January 2014 - March 2014
Convergys April 2013 - October 2013
Tucson Truck Terminal 2011 - 2012
Education
Pima Community College 2006 — 2007
Culinary Arts/Chef Training
Robert Morris University - Illinois 1997 — 1997
Medical/Clinical Assistant
Joliet Junior College 1994 — 1994
High School, GED
College of Southern Idaho July 2011 - Present
Rose Fisher Original Art January 1980 - Present
C3/CustomerContactChannels, Inc. September 2010 - December 2012
Las Vegas, Nevada January 2000 - February 2005
Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C, Java, Data Entry, Teamwork, Team Leadership, Painting, Oil Painting, protraits, Acrylic Painting, Modern Art, Landscape Painting, Management, Property Management, Community Gardens, Sales Management, Direct Sales, Administration, Access, Social Networking
Education
College of Southern Idaho 2005 — 2011
Associate of Arts (AA)
College of the Desert 1975 — 1988
Associate of Arts (AA), Fine/Studio Arts, General
C3/CustomerContactChannels, Inc. April 2014 - Present
Afni November 2007 - April 2014
infonxx April 2003 - March 2007
Skills
eWFM, RTA, Enterprise..., Citrix, Cisco Technologies, Aspect, Aspect ACD, Kronos, ERP, Microsoft Office, Microsoft Excel, Microsoft Word, knowlagent, Rockwell
Education
New Mexico State University-Alamogordo 1985 — 1996
general
santa monica city college 1981 — 1982
university high school 1979 — 1981
Aflac July 2014 - Present
Aflac April 2013 - July 2014
Aflac November 2009 - April 2013
C3/CustomerContactChannels, Inc. August 2010 - July 2012
Canyonside Irwin Realty March 2009 - December 2010
Dragt Construction, Inc September 2004 - April 2009
Capital One March 2001 - August 2004
Skills
Team Leadership, Call Center Development, Insurance, Health Insurance, Team Building, Medicare Advantage, Medicare Prescription..., Cafeteria Plans, Brokers, Account Management, Health Care Reform, Sales, High Reliability, Follow Through, Management, Human Resources, Employee Relations, Leadership, Payroll, Time Management, Employee Benefits, Life Insurance, Disability Insurance, Customer Service, Term Life Insurance, Small Business, Training, Health Savings Accounts, Coaching, Sales Management, Marketing
Education
Boise State University
Business Administration, Management and Operations
College of Southern Idaho
C3/CustomerContactChannels, Inc. August 2010 - Present
Skills
Operations Management, Process Improvement, Vendor Management, Project Management, Facilities Management, Account Management, Management, Customer Satisfaction, Training, Call Centers, Troubleshooting, Team Leadership, Project Planning, Team Management, Team Building, Microsoft Office, Budgets, Software Documentation, Customer Service, Outsourcing, Service Delivery, Leadership, Performance Management, Change Management, Telecommunications, Program Management, Workforce Management, Contract Negotiation, Coaching, Security, Process Scheduler, IEX, Cross-functional Team..., Customer Experience
Education
Columbia College
Bachelor of Business Administration (B.B.A.)
C3/CustomerContactChannels, Inc. August 2012 - Present
EarthLink Business August 2006 - July 2012
Skills
Troubleshooting, Customer Satisfaction, Telecommunications, Customer Service, Team Leadership, Microsoft Office, Technical Support, Sales, Process Improvement, Data Center, Customer Retention, Call Centers
Education
Brigham Young University - Hawaii
Music Performance, General
Select Staffing October 2013 - Present
none August 2013 - Present
Chobani January 2013 - July 2013
Staff Pro 2012 - 2012
C3/CustomerContactChannels, Inc. September 2011 - December 2011
Skills
Call Center, Ten Key, Customer Service, Customer Satisfaction, 10 Key, Copying, Telephone Skills, Data Entry, Customer Experience, Supervisory Skills, Fax, Security, Telemarketing, Computer Repair, Filing
Education
Golden West College 2005 — 2007
Associate of Arts (A.A.), Fine/Studio Arts, General, 3.56
C3/CustomerContactChannels, Inc.
Skills
Customer Service, Customer Satisfaction, Sales, Supervisory Skills, Leadership Development
Education
College of Southern Idaho 2007 — 2009
Associate's degree, English/Language Arts Teacher Education
C3/CustomerContactChannels, Inc. June 2010 - Present
Aegis Limited October 2003 - June 2010
US Army June 1999 - October 2003
ATC Communications Group, Inc. January 1998 - June 1999
Skills
Call Center, BPO, Call Center Development, Business Strategy, Business Process..., Customer Service, Customer Retention, Offshore, Service Delivery, Inbound, Outbound, Cross Selling, Up Selling, PMP, P&L, Nearshore, Performance Improvement, Auditing, Operational Excellence, Leadership Development, Project Planning, Project Management, Executive..., Global Client Management, Project Finance, Workforce Management, Quality Management, Corporate Development, Contract Negotiation, Global Operations, Telemarketing, Inbound Marketing, Process Improvement, Operations Management, Call Centers, Vendor Management, Contact Centers, Outsourcing, Management, Quality Assurance, Income Statement, Training, Performance Management, Customer Satisfaction, Team Management, Leadership, Contact Center..., Offshoring, CRM, Avaya
Education
Missouri Southern State University
Bachelor of Business Administration (B.B.A.), Business/Commerce, General
C3/CustomerContactChannels, Inc. August 2014 - Present
Education
College of Southern Idaho 2012 — 2015
C3/CustomerContactChannels, Inc. September 2014 - Present
Xerox Services, Inc. December 2011 - Present
Discover Card 2005 - 2009
Skills
Account Management, Customer Satisfaction, Call Centers, Troubleshooting, Customer Service, Health Insurance, Team Leadership, Customer Experience
Education
Glendale Community College
Black Bear Diner May 2015 - Present
C3/CustomerContactChannels, Inc. May 2014 - Present
It works global August 2013 - Present
Wifey Express OTF, LLC February 2012 - Present
SEPHORA March 2014 - May 2014
VMI Nutrition January 2014 - April 2014
Skills
Microsoft Office, PowerPoint, Customer Service, Microsoft Excel, Microsoft Word, Human Resources, Social Media, HTML, Management, Data Entry, Sales, Retail, Advertising, Payroll, Social Networking
Education
American InterContinental University 2015 — 2017
Associate's degree, Business Administration and Management, General
Ashford University 2012 — 2014
Bachelor of Arts (BA), E-Marketing
Akerman LLP May 2013 - Present
Wells Fargo April 2011 - February 2013
C3/CustomerContactChannels, Inc. September 2010 - April 2011
Teleperformance October 2008 - September 2010
Shopko April 2007 - August 2008
Skills
Communication Skills, Word Processing, Teamwork, Customer Service, Microsoft Excel, Financial Risk, Microsoft Word, PowerPoint, Problem Solving, Leadership, Quality Assurance, Web Applications, Analysis, Troubleshooting, Data Entry, Risk Management, Risk Assessment, Credit Risk, Filing, Microsoft Office, Legal Research, Outlook, Management, Telephone Skills, Fax, Communication, Criminal Investigations, Investigative Services, Time Management, Team Leadership, Invoicing, Legal Writing, Team Building, Critical Thinking
Education
Broadview University-West Jordan 2009 — 2012
Associate of Science (A.S.), Criminal Justice
Southpoint Highschool 2007 — 2008
Highschool Diploma, Highschool
Twin Falls, ID January 2011 - Present
C3/CustomerContactChannels, Inc. August 2012 - May 2014
Jerome, Idaho August 2005 - January 2011
Skills
Teaching, Microsoft Office, Public Speaking, Research, Customer Service, Curriculum Design, Microsoft Excel, PowerPoint, Curriculum Development, Microsoft Word, Coaching, Strategic Planning, Community Outreach, Leadership Development, Team Building, Social Media, Leadership, Staff Development, Training, Event Planning, Editing, Nonprofits, Educational Leadership, Program Management
Education
California State University Stanislaus 1970 — 1976
Masters, Curriculum and Instruction
Washington State University and California State University 1966 — 1976
Bachelors, Master, History, Education
Washington State University 1966 — 1970
Bachelors, History
The Church of Jesus Christ of Latter-day Saints July 2015 - Present
C3/CustomerContactChannels, Inc. September 2014 - December 2014
Hospital Shared Services April 2014 - August 2014
The Church of Jesus Christ of Latter-day Saints February 2012 - January 2013
Extendicare Health Services September 2011 - November 2011
LDS Church January 2008 - July 2009
Regal Cinemas February 2006 - August 2007
Skills
Customer Service, Filing, Management, Public Speaking, Critical Thinking, Microsoft Office, File Management, Computer Repair, Forklift Operator, Time Management, Teaching, Data Entry, Human Resources, PowerPoint, Customer Satisfaction, Facebook, Teamwork, Microsoft Word, Editing, Research, Team Building, Public Relations, Blogging, Telephone Skills, WordPress, Cashiering, Press Releases, Customer Experience, Newsletters, HTML, Copy Editing, Photography, Leadership, Social Networking, Microsoft Excel, Social Media
Education
Brigham Young University - Idaho 2010 — 2011
Bachelor of Science, Communications
LDS Business College 2007 — 2009
Associate of Science (AS), General Studies
CenturyLink August 2015 - Present
C3/CustomerContactChannels, Inc. January 2015 - Present
General Dynamics Information Technology August 2014 - January 2015
HSS, Inc. November 2013 - August 2014
The Church of Jesus Christ of Latter-day Saints May 2014 - July 2014
Utah State Hospital May 2012 - October 2012
Skills
Public Speaking, Microsoft Office, PowerPoint, Research, Microsoft Excel, Microsoft Word, Customer Service, Event Planning, Social Media, Editing, Leadership, Teaching, Public Relations, Nonprofits, Social Networking, Community Outreach
Education
Salt Lake Community College 2015 — 2018
Associate's of Pre-Engineering, Civil and Environmental Engineering
Salt Lake Community College 2015 — 2018
Associate's of Applied Science, Construction Management and Sustainable Building
Embry-Riddle Aeronautical University 2015 — 2017
Bachelor of Science (B.Sc.), Aeronautical/Aerospace Engineering Technology/Technician
OSHA Academy 2014 — 2015
Occupational Safety Health Professional Certification, Associate Safety Health Manager
ITU Online 2014 — 2014
Certificate, Project Management
Mountainland Applied Technology College 2013 — 2014
Certificate, Medical/Clinical Assistant
Mountainland Applied Technology College 2012 — 2012
Certificate, Certified Nurse Assistant
Utah Valley University 2002 — 2012
Bachelor of Science (B.Sc.), Political Science (International Relations)
Washington High School
Nerium International January 2014 - Present
YourBrandLab, Inc. May 2013 - Present
C3/CustomerContactChannels, Inc. August 2010 - May 2013
American Red Cross July 2008 - August 2010
PRC February 1999 - July 2008
Extended Stay America, Inc. 1995 - 1998
Univision-Channel 23 January 1994 - March 1995
Skills
Call Center, Vendor Management, Contact Centers, BPO, CRM, Recruiting, Management, Telemarketing, Customer Experience, Leadership, Training, Inbound Marketing, Outsourcing, Talent Acquisition, Workforce Management, Team Building, Call Centers, Operations Management, Program Management, Marketing Communications, Start-ups, Marketing, Business Process..., Social Media Marketing, Performance Management, Public Relations, Human Resources, Customer Retention, Advertising, Strategy, Customer Satisfaction, Integrated Marketing, Social Media
Education
Clemson University 1989 — 1993
BS Marketing, Concentation in Communications
Bluehost.com May 2013 - Present
C3/CustomerContactChannels, Inc. August 2012 - April 2013
FedEx Ground August 2011 - April 2012
Taco Bell January 2011 - July 2011
Skills
Adobe Creative Suite, 3D Studio Max, Microsoft programs, Customer Service, Problem Solving, Team Oriented, Layout, Quality Assurance, Time Management, Artistic Abilities, Fast Learner, Close Attention to...
Education
ITT Technical Institute-Murray 2010 — 2012
Associate's degree, Design and Visual Communications
Progressive Publishing May 2014 - Present
C3/CustomerContactChannels, Inc. September 2013 - December 2013
Nifty Marketing September 2012 - September 2013
BYU-Idaho June 2008 - July 2012
BYU-Idaho Online Practicum Magazine: Voice November 2011 - December 2011
BYU-Idaho September 2011 - December 2011
Student Literary Magazine: Outlet April 2011 - July 2011
WiDo Publishing January 2011 - March 2011
Brigham Young University September 2008 - December 2008
Skills
Editing, Copy Editing, Content Writing, Content Editing, Writing, Creative Writing, Drawing, Microsoft Word, Customer Service, Phone Etiquette, Magazines, WordPress, AP Style, Proofreading
Education
Brigham Young University - Idaho 2008 — 2012
Bachelor of Arts (B.A.), English; Creative Writing, 3.722
BBSI dba Strategic Staffing October 2013 - February 2014
Teleperformance, USA August 2012 - September 2013
Larry H. Miller Dealerships July 2012 - July 2012
Spherion April 2012 - June 2012
C3/CustomerContactChannels, Inc. September 2011 - April 2012
Progrexion March 2011 - June 2011
Xerox October 2009 - February 2011
Teleperformance, USA December 2010 - December 2010
Discover Financial Services March 2008 - September 2009
Country Inn & Suites by Carlson Bountiful, UT March 2008 - June 2008
Skills
Microsoft Excel, Microsoft Word, Photoshop, Illustrator, 10 Key
Education
Eagle Gate College-Layton 2004 — 2006
Associate of Science (A.S.), Graphic Design
Taylorsville High School 1996 — 1999
High school Diploma, Required
C3/CustomerContactChannels, Inc. April 2013 - Present
CONVERGYS CORPORATION February 2008 - February 2013
WORKFORCE SOLUTIONS FOR THE HEART OF TEXAS July 2005 - February 2008
Sterling Jewelers March 2001 - June 2005
Skills
Talent Acquisition, Technical Recruiting, Screening, Recruiting, Applicant Tracking..., Onboarding, Employee Relations, Talent Management, HRIS, Human Resources, Employee Engagement, Sourcing, Performance Management, Internet Recruiting, Interviews, Management
Education
Baylor University 1999 — 2000
Business
Mclennan Community College 1997 — 1999
Associate of Arts (A.A.), Mathematics
C3/CustomerContactChannels, Inc. September 2014 - Present
Northeastern State University August 2008 - August 2014
Dollar Thrifty Automotive Group July 2006 - August 2014
Northeastern State University August 2005 - May 2008
Skills
Microsoft Excel, PowerPoint, Blackboard, Microsoft Word, Microsoft Publisher, Presentation Coaching, Performance Improvement, Team Building, Team Leadership, Team Management, Training, Performance Management, Events Coordination, Program Coordination, Public Speaking, Adult Education, Teaching, Instructional Design, Distance Learning, Leadership, Fundraising, Event Planning, Employee Relations, Nonprofits, Customer Service, Customer Satisfaction
Education
Northeastern State University 2005 — 2008
M.A., Communication Studies
Northeastern State University 2003 — 2005
B.A., Communication Studies, Organizational Leadership
University of Oklahoma September 2014 - Present
Northeastern State University August 2013 - August 2014
Raymond James Financial Inc. February 2013 - August 2013
Community Care College September 2012 - February 2013
C3/CustomerContactChannels, Inc. September 2011 - September 2012
Northeastern State University January 2012 - May 2012
University of Oklahoma August 2010 - August 2011
University of Oklahoma August 2009 - May 2011
University of Oklahoma- ROUTES January 2010 - May 2010
Dollar Thrifty Automotive Group May 2006 - August 2009
Skills
Editing, Public Speaking, Advertising, Microsoft Office, Newspapers, Time Management, Social Media, Press Releases, Blogging, Social Networking, AP Style, Facebook, Public Relations, Photography, Management, Customer Service, Entertainment Journalism, Editorial, Broadcast, News Writing, Broadcast Journalism, Breaking News, Social Media Marketing, Media Relations, Teaching, Marketing, Final Cut Pro, Copy Editing, Newspaper, Creative Writing, Newsletters, Higher Education, Acting, Writing, news, break, c, mar, Presentations, Proofreading, Promotions, Marketing Communications
Education
University of Oklahoma 2009 — 2011
M.A., Journalism and Mass Communication
Northeastern State University 2005 — 2009
B.A., mass communication, emphasis in Broadcast Journalism
C3/CustomerContactChannels, Inc. December 2014 - Present
Life Insurance Concepts August 2014 - December 2014
Greater Boca Raton Chamber of Commerce February 2014 - August 2014
Banyan Finance October 2011 - October 2013
Jewish Federation of South Palm Beach County September 2007 - August 2011
Velasquez & Lausell September 2005 - September 2006
American Rights at Work January 2004 - April 2005
The Feldman Group February 2003 - September 2003
Campaign to Re-Elect Senator Max Baucus September 2001 - November 2002
Florida Crystals April 1994 - September 2001
Skills
Fundraising, Event Planning, Nonprofits, Community Outreach, Event Management, Office Management, Administrative..., Volunteer Management, Public Speaking, Philanthropy, Editing, Grant Writing, Proposal Writing, Administration, Budgets, Leadership, Management, Team Building, Training, Policy, Customer Service, Strategic Planning
Education
Florida Atlantic University 2013 — 2013
Certificate in Human Resource Management
Georgetown University 1991 — 1993
Bachelor of Arts (BA), History and Government
Leslie's Poolmart, Inc. September 2014 - Present
Walmart December 2013 - August 2014
C3/CustomerContactChannels, Inc. January 2013 - October 2013
C3/CustomerContactChannels, Inc. September 2012 - January 2013
CRST April 2012 - July 2012
United States Air Force June 2008 - June 2010
United States Air Force June 2006 - June 2010
Skills
Call Centers, Outsourcing, Contact Centers, Inbound Marketing, Customer Experience, Vendor Management, Customer Satisfaction, Performance Management, Call Center Development, Telemarketing, Customer Service, Operations Management, Process Improvement, Avaya, Service Delivery, Recruiting, Management, Software Documentation, Time Management, Troubleshooting, Customer Support, Leadership, Training, Team Building, Inventory Management, Security, Transportation, Forklift Operator, Coaching, Supervisory Experience, Security Clearance, Windows Vista, Heavy Equipment, Military Operations, Force Protection, Team Leadership, Microsoft Office, Inventory Control, Retail, Employee Training, Sales, Logistics, Program Management, Military, Supervisory Skills
Education
HDS Truck Driving Institute 2012 — 2013
Class A Commercial License, Truck and Bus Driver/Commercial Vehicle Operator and Instructor
Community College of the Air Force 2006 — 2010
technical science, Military Science and Operational Studies
Paloma Valley High School 2001 — 2005
High School Diploma, High School/Secondary Diplomas and Certificates
Colorado Technical University July 2011 - Present
C3/CustomerContactChannels, Inc. September 2014 - June 2015
the D Las Vegas Casino Hotel August 2012 - April 2013
HMSHost January 2008 - July 2009
Skills
PowerPoint, Microsoft Office, Microsoft Word, Microsoft Excel, Customer Service, Higher Education, Data Entry, Teamwork, Accounting, Outlook, Staff Development, Leadership, Training
Education
Colorado Technical University-Online 2011 — 2015
Associate’s Degree, Accounting
Western High School 1997 — 2000
C3/CustomerContactChannels, Inc. September 2011 - July 2013
Halloween Bootique July 2010 - November 2010
Zurich North America October 2002 - April 2008
Skills
Call Centers, Microsoft Office, Insurance, Customer Service, Sales, Claim, Data Entry, Microsoft Word, Retail, Process Improvement, Analysis, Training, Outlook, Time Management, Access, Team Leadership, Microsoft Excel, Customer Satisfaction
Education
College of Western Idaho 2014 — 2016
Associate's degree, Accounting and Business/Management
Temple City High School 1994 — 1998
SL Start and Associates November 2013 - Present
C3/CustomerContactChannels, Inc. August 2010 - October 2013
Dell August 2008 - July 2010
Arbor Education and Training July 2003 - July 2008
Idaho Department of Health & Welfare March 1999 - July 2003
Skills
Operations Management, Program Management, Change Management, Customer Satisfaction, Process Improvement, Vendor Management, Management, Team Leadership, Outsourcing, Call Centers, Training, Customer Experience, Customer Service, Performance Management, Service Delivery, BPO, Workforce Management, CRM, Customer Retention, Quality Assurance, Contact Centers, Business Process..., Coaching, Call Center Development, Employee Training, Team Management, Inbound Marketing, Recruiting, Leadership, Team Building, Human Resources, Employee Relations, Cross-functional Team..., Telemarketing, Telecommunications, Account Management, Project Management, Business Analysis
Education
Idaho State University 2000 — 2002
Idaho Certified Public Manager, Business Management
C3/CustomerContactChannels, Inc. August 2015 - Present
Knoah Solutions December 2013 - February 2015
UPS January 2006 - October 2012
Sitel October 2005 - January 2006
Neopost June 2004 - August 2005
Duane Reade April 2003 - June 2004
Crib and Teen January 2003 - April 2003
Zany Brainy November 2002 - January 2003
Atlantic Business Products April 2000 - October 2002
CVS Caremark Corporation March 2002 - May 2002
Skills
Managed Services, Salesforce.com, Troubleshooting, Telecommunications, Customer Service, Sales Process, Account Management, Call Center, Professional Services, Management, Call Centers, Windows 7, Computer Hardware, Integration, Technical Support, Help Desk Support, Microsoft Office, Windows XP, Training, Hardware, Team Building, Leadership, Software Documentation
Education
DeVry Institute of Technology 1996 — 1998
Computer Information Systems
Loyola University Chicago 1992 — 1996
St. Joseph Seminary at Loyola University
Philosophy
C3/CustomerContactChannels, Inc. November 2011 - Present
WareITis Technologies February 2011 - November 2011
Alorica October 2008 - February 2011
American Bids March 2008 - October 2008
Tienda El Porvenir January 2005 - December 2007
Skills
Project Planning, Software Project..., ECM, Client Relationship..., Program Management, Microsoft Office, SQL, Web Design, MS Project, Project Implementation, Project Coordination, Project Execution, Agile Project Management, Web Project Management, Client Engagement, Client Services, PMI, PMP, Outlook, Portfolio Management, Professional Services, Client Delivery, Developing Client..., Visual Basic, Dreamweaver, HTML, LAN/WAN, Telecommunications, Call Center, Call Routing, SaaS, IT Management, Content Management, IT Governance, Requirements Gathering, Client Development, Internal Communications, Organizing, Vendor Management, CRM, Project Management, Financial Services, Governance, Management, Microsoft SQL Server, LAN-WAN, Call Centers, BPO, Data Center, Offshoring
Education
Florida International University 2005 — 2007
Management Information Systems, Business Administration, Project Management, Telecommunications, Client Services, Databases
C3/CustomerContactChannels, Inc. October 2011 - Present
C3/CustomerContactChannels, Inc. November 2010 - October 2011
Department of Workforce Services July 2010 - October 2010
Skills
PowerPoint, Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, Public Speaking, Public Relations, Marketing, Team Building, Leadership, Coaching, Job Evaluation, Microsoft Publisher, Outlook, Interviews, Training, Human Resources, Customer Satisfaction
Education
Utah Valley University 2004 — 2009
Bachelor of Science (BS), Hospitality Administration/Management
Dixie State College 2001 — 2002
General Studies
C3/CustomerContactChannels, Inc. July 2014 - Present
C3/CustomerContactChannels, Inc. August 2011 - July 2014
C3/CustomerContactChannels, Inc. October 2010 - August 2011
Skills
Training, Security Management, Call Centers, Corporate Security, Customer Service, Supervisory Skills, Customer Satisfaction, Physical Security, Security Operations, Security, Troubleshooting, Microsoft Office, Security Training, Team Building, Operations Management
Education
Everest College-West Valley City 2011 — 2014
Bachelor of Criminal Justice, Criminal Justice and Corrections
C3/CustomerContactChannels, Inc. December 2010 - Present
The Quantum Group, Inc. September 2009 - May 2010
MAKO Surgical Corp January 2008 - March 2009
Concord Camera Corp July 2005 - December 2007
Revelex Corporation September 2003 - July 2005
Edwards & Angell, LLP October 1999 - August 2003
Steel Hector & Davis LLP August 1996 - September 1999
Skills
Outside General Counsel, Corporate Governance, Intellectual Property, Licensing, Corporate Law
Education
Nova Southeastern University Shepard Broad College of Law 1993 — 1996
Juris Doctor, Law
Florida Atlantic University
Bachelors of Business Administration, General Management; concentration in Human Resources
Waco ISD August 2015 - Present
Parkview Christian Academy June 2014 - August 2015
C3/CustomerContactChannels, Inc. October 2013 - May 2014
M&E Partners May 2012 - September 2013
Campus Living Villages July 2010 - April 2012
Campus Living Villages December 2005 - July 2010
Java Jacks Coffee House September 2003 - December 2005
Akzo Nobel Chemicals Inc November 1996 - July 2003
Skills
Business Relationship..., Building Business..., Training, Onboarding, Human Resources, Operations Management, Sales Management, Program Management, Project Management, Account Management, Management Consulting, Suicide Prevention, Suicide Assessment, Suicide Intervention, Recruiting, Retention Management, Retention Strategies, Retention Programs, Resident Retention, Manufacturing..., Production Planning, Marketing, Sales Operations, Conflict Management, Conflict Resolution, Dispute Resolution, Coaching, Mentoring Of Staff, Facilities Management, Asset Managment, Maintenance Management, Strategic Planning, Social Media, Computers, Budgets, Mediation, Higher Education, Staff Development, Contract Negotiation, Leadership Development, Workshop Facilitation, Employee Engagement, Critical Thinking, Microsoft Office, Team Leadership, Property Management, Employee Training, Leadership, Student Affairs, Performance Management
Education
Tarleton State University 2012 — 2016
Master's degree, Human Resources Management/Personnel Administration, General, 4.0
Stephen F. Austin State University 2003 — 2005
Bachelors, Science, 3.4
Mclennan Community College 2002 — 2003
Associate of Science (A.S.), General Studies, 3.5
Indtai, Inc February 2013 - November 2013
TEKsystems May 2012 - February 2013
C3/CustomerContactChannels, Inc. September 2011 - May 2012
US Army January 1983 - January 2004
US Army October 1996 - December 1999
Skills
PC maintenance, Network Administration, Desktop Administration, Computer Maintenance, Operating Systems, Windows, Hardware, LAN-WAN, Servers, Active Directory, Help Desk Support, Microsoft Exchange, Windows XP Pro, DNS, Troubleshooting, Software Installation, Windows 7, Security, System Administration, Technical Support, Computer Repair, Visio, Windows Server, Leadership, DHCP, Windows XP
Education
Texas A&M University Central Texas 2009 — 2011
Bachelor of Science, Computer Information Systems
Central Texas College 2005 — 2008
Associates Degree, General Studies
Advanced Non Commissioned Officers Course 2001 — 2001
Diploma, Advanced military leadership, Aircraft maintenance, military history and tactics
U.S. Army Aviation Logistics School 2001 — 2001
Diploma, Aviation Maintenance
C3/CustomerContactChannels, Inc. April 2010 - Present
Aegis March 2008 - March 2010
PRC May 2006 - February 2008
US Airways May 1999 - April 2006
British Airways 1985 - 1997
Skills
Account Management, B2B, BPO, Business Analysis, Business Process..., Business Development, Call Center, Business Strategy, Call Center Development, Call Centers, CRM, Contact Centers, Change Management, Coaching, Customer Experience, Cross-functional Team..., Customer Retention, Customer Service, Customer Satisfaction, Contract Negotiation, Employee Engagement, Employee Relations, Financial Analysis, Financial Services, Forecasting, Human Resources, Inbound Marketing, Lead Generation, Leadership, Leadership Development, Management, Mergers, Nonprofits, Offshoring, Operations Management, Outsourcing, P, Performance Management, Process Improvement, Program Management, Project Management, Quality Assurance, Recruiting, Sales, Six Sigma, Strategic Planning, Talent Acquisition, Team Building, Team Leadership, Team Management
Education
American University - Kogod School of Business 1978 — 1982
BSBA, Finance
Krys Co. Cakes July 2012 - Present
Motherhood July 2011 - Present
C3/CustomerContactChannels, Inc. October 2010 - June 2011
University of Utah Hospitals and Clinics September 2010 - October 2010
University of Utah Hospitals and Clinics March 2010 - September 2010
General Communications, Inc. June 2007 - October 2009
Jasen's Fine Jewelry 2005 - 2006
Skills
Customer Service, Microsoft Office, Management, Sales, Marketing, Time Management, Microsoft Excel, Project Planning, Account Management, Outlook
Education
Colorado State University 2004 — 2005
N/A, English
Colorado State University 2004 — 2005
English Language and Literature, General
Empty Church Ministries May 2014 - Present
Currie Realty Group June 2013 - Present
C3/CustomerContactChannels, Inc. March 2015 - Present
Citrix Systems Inc August 2014 - February 2015
Bluegreen Vacations February 2014 - June 2014
Spirit Airlines February 2013 - January 2014
Sparta Consulting Group LLC July 2012 - December 2012
SAP America September 2007 - July 2012
Collier County December 2006 - September 2007
Collier County Government December 2005 - December 2006
Skills
Budget Oversight, Financial Analysis, Financial Modeling, Project Finance, SAP FICO, Project Accounting, Project Management, General Ledger, Profit Center Management, SAP, SAP ERP, Accounts Receivable, Business Process..., Finance, Budgets, SAP CRM, CRM, Leadership, ERP, Program Management, Management, Analysis, Business Process, Business Analysis
Education
Gardner-Webb University 2010 — 2011
MACC, Accounting
Nova Southeastern University 1996 — 1998
MBA, Business
Florida Atlantic University 1991 — 1995
BA, Finance
University of Florida
C3/CustomerContactChannels, Inc. March 2015 - Present
C3/CustomerContactChannels, Inc. August 2014 - Present
FirstService Residential Florida January 2013 - July 2014
Destination World Travel November 2011 - January 2013
Del's Plastering Inc. June 2009 - September 2011
Simplex Group October 2008 - July 2009
Skills
Accounting, QuickBooks, Tax, Budgets, General Ledger, Tax Preparation, Journal Entries, Account Reconciliation, GAAP, Financial Reporting, Accounts Payable, ProSystem fx Tax, Fixed Assets, Financial Accounting, Accounts Receivable, Financial Statements, Tax Returns, Auditing, Bookkeeping, Accruals
Education
Nova Southeastern University 2013 — 2015
Master of Business Administration (MBA), Accounting
Florida Atlantic University 2009 — 2012
Bachelor of Business Administration (BBA), Accounting
Miami Dade College 2007 — 2009
Associate of Arts, Business Administration
Seniors Complete Insurance & Financial Agency, LLC. April 2014 - Present
Aflac February 2014 - Present
General Dynamics Information Technology September 2013 - June 2014
C3/CustomerContactChannels, Inc. August 2011 - September 2013
Tokyo Japanese Steakhouse January 2011 - May 2011
The Freeman Center February 2009 - November 2010
Skills
Customer Service, Microsoft Word, Microsoft Excel, Time Management, Call Centers, Interviews, Insurance, Customer Satisfaction, Outlook, Microsoft Office, Training, Process Improvement, Team Leadership, PowerPoint, Software Documentation
Education
Mclennan Community College 2011 — 2011
Paraprofessional Certificate, Paraprofessional
Waco High School 2001 — 2003
High School Diploma
Spherion On Premise ManagerSpherionAugust 2015 - Present
C3/CustomerContactChannels, Inc. November 2013 - Present
Skills
Call Center, Telecommunications, VoIP, T1, Wireless, Sales Management, Salesforce.com, Sales Operations, Solution Selling, Switches, Managed Services, Forecasting
Education
Tarleton State University 2015 — 2017
Master of Business Administration (M.B.A.), Human Resources Management and Services
Mclennan Community College 1992 — 1995
None, Real Estate
Indiana University Bloomington 1989 — 1993
Bachelor’s Degree, Finance, General
Stay at Home Mom/Writer December 2012 - Present
Dillards June 2012 - November 2012
C3/CustomerContactChannels, Inc. October 2011 - June 2012
Subway September 2009 - September 2011
Skills
Social Media, Microsoft Office, Facebook, Customer Service, Editing, Communication, Customer Satisfaction, Teamwork, Social Networking, Time Management, Creative Writing, Teaching
Education
Ashford University 2012 — 2016
Bachelor of Arts (B.A.), History
C3/CustomerContactChannels, Inc. October 2013 - Present
Jeff Ermoian Fine Art Portraiture June 1978 - Present
C3/CustomerContactChannels, Inc. May 2014 - January 2015
globalcity films September 2012 - March 2013
Animation Educators Network 2010 - October 2012
Texas State Technical College August 2003 - August 2011
Texas Education Agency 2008 - 2009
Diversified Digital Design January 1997 - August 2003
Tatex January 1998 - December 2001
The All You Can Eat Texas Music Cafe March 1997 - August 2000
Skills
Rendered Portraiture, Character Art, Cartooning, Digital Painting, Graphics Production, Video Direction, Videographer, Video Graphics, Print Work, CD packaging, Training Presentations, Media Production, Corporate Branding, Photoshop, Drawing, Art Direction, Illustration, Video Production, Animation, Graphics, Illustrator, Adobe Creative Suite, Web Design, Video Editing, Character Designs, Visual Storytelling, Digital Art, Mac, Multimedia, Logo Design, Layout, Digital Illustration, Computer Animation, Editing, Premiere, Digital Photography, Digital Media, Graphic Design, Publishing, Fine Art, Vector Illustration, Portrait Painting, Music, Art, Copywriting, Typography, Adobe Acrobat, InDesign, Lighting, Blogging
Education
Disney Institute 2008 — 2008
certification
Disney Institute 2007 — 2007
certification
Texas State Technical College 1996 — 1997
AAS
SIGGRAPH Annual Conference 1989 — 1989
seminar
SIGGRAPH Annual Conference 1989 — 1989
seminar
Air University, CCAF 1987 — 1988
certification
Eastern Washington University 1987 — 1987
certification
CCAF 1986 — 1987
certification
Air University, CCAF 1984 — 1985
certification
Air University, CCAF 1982 — 1983
certification
All Taxi Dispatch April 2015 - Present
Sitel February 2015 - April 2015
C3/CustomerContactChannels, Inc. October 2014 - January 2015
Stripes Convenience Stores January 2014 - August 2014
McDonald's Corporation June 2013 - December 2013
APAC Customer Services June 2012 - December 2012
Teleperformance March 2011 - June 2012
Popeyes Louisiana Kitchen, Inc. January 2011 - April 2011
Party City August 2008 - December 2008
Education
ITT Technical Institute-Las Vegas 2015 — 2016
Associate of Science (A.S.), Network and System Administration/Administrator, 3.9
C3/CustomerContactChannels, Inc. July 2014 - Present
C3/CustomerContactChannels, Inc. July 2011 - Present
Skills
Workforce Management, Call Centers, Contact Centers, Operations Management, Customer Experience, Vendor Management, Avaya, Process Improvement, Customer Service, IEX, Management, Training, Team Leadership, Business Process..., Microsoft Excel, Analysis, Microsoft Office, Troubleshooting, Outlook, Access, Team Building, Microsoft Word, Data Analysis, Employee Relations, Coaching, Logistics, Process Management, Project Planning, Analytics
Education
South University 2008 — 2011
Allied Heath and Medicine, Health Services/Allied Health/Health Sciences, General
Mclennan Community College 2005 — 2007
Associate’s Degree, Emergency Medical Technology/Technician (EMT Paramedic)
Waco ISD August 2015 - Present
C3/CustomerContactChannels, Inc. September 2014 - September 2015
Office Depot August 2012 - December 2013
Lowe's Companies, Inc. September 2007 - August 2012
HEB June 1997 - September 2007
Skills
Sales Process, Management, Direct Sales, Account Management, Sales, Sales Operations, B2B, Sales Management, Solution Selling, Cold Calling, Salesforce.com, Selling, Customer Service, Team Building, Leadership, Microsoft Office, Training
Education
Angelo State University 1998 — 2006
Bachelor of Business Administration (BBA), Marketing
C3/CustomerContactChannels, Inc. 2015 - Present
UnitedHealth Group December 2007 - 2014
UnitedHealthcare March 2006 - December 2007
Convey Health Solutions September 2005 - March 2006
Convergys July 2002 - August 2005
Skills
Vendor Management, BPO, Process Improvement, Call Center, Performance Management, Recruiting, Outsourcing, Contract Negotiation, New Business Development, Team Building, Business Development, Relationship Management, Team Leadership, Training, Account Management, Call Centers, Customer Retention, Project Management, Sales, Management, Strategy, Leadership, Project Planning, Operations Management, Insurance
Education
COPC
Florida Atlantic University 2008 — 2010
Masters in Health Care Administration, Health Care Industry Operations
Barry University
MBA, Business
University of Miami - School of Business
Bachelor in Business Administration, International Finance & Marketing
C3/CustomerContactChannels, Inc. September 2014 - Present
Comic-Con International July 2013 - September 2014
Robert Half International February 2012 - November 2012
AutoAnything July 2011 - January 2012
San Diego Hospice and The Institute for Palliative Medicine 2010 - 2011
American Specialty Health 2008 - 2010
Accredited Home Lenders 2006 - 2007
Bosley 2003 - 2005
JD Clothiers 2000 - 2003
Skills
Recruiting, Employee Relations, Microsoft Office, Talent Management, Customer Service, Human Resources, Payroll, Onboarding, Applicant Tracking..., Interviews, Performance Management
Education
Grossmont College 2009 — 2011
Associates Degree, Communications/Business Managment
CSAA Insurance Group, a AAA Insurer March 2015 - Present
Alpha Beta Nu Sorority 2010 - Present
C3/CustomerContactChannels, Inc. July 2014 - March 2015
Sims Recycling Solutions October 2012 - May 2014
LACERA 2011 - 2012
Skills
Microsoft SQL Server, Microsoft Office, JavaScript, C++, HTML, XHTML, Dreamweaver, Adobe Creative Suite, Windows Server, Windows 7, TCP/IP, Java, Customer Service, Customer Retention, Web Design, SQL, PowerPoint, Teamwork, Leadership, SharePoint, Networking, Social Media, Microsoft Excel, Project Management, Team Building, Strategic Planning, Training, Team Leadership, Project Planning, Windows, Computer Hardware, Logistics, New Hire Orientations, Solution Selling, Coaching, Contract Negotiation, Management, Negotiation, Performance Management, Account Management, Troubleshooting, Recruiting, Research, New Business Development, Business Development, Public Speaking, Access
Education
Argosy University Los Angeles 2012 — 2015
Everest University-Orange Park 2010 — 2012
Associate of Science (A.S.), Computer Science, 3.8
Cintas 2014 - Present
Evenements Services 2012 - Present
Thomson Reuters 2014 - 2015
Altisource January 2013 - October 2014
Kas@lmoito Events Services April 2006 - March 2014
RemoteStaff Limited November 2012 - February 2013
Sequel Staffing Solutions Ltd October 2012 - February 2013
C3/CustomerContactChannels, Inc. May 2012 - October 2012
Convergys January 2011 - April 2012
Firstsource Solutions Limited January 2010 - January 2011
Skills
Six Sigma, ISO Certification 19001, Call Center, Inbound Marketing, BPO, Customer Experience, Workforce Management, Customer Satisfaction, Vendor Management, Telemarketing, Process Management, Team Management, CRM, Customer Support, Contact Centers, Employee Engagement, Operations Management, Call Centers, Recruiting, Coaching, Quality Assurance, Customer Service, Lead Generation, Interviews, Team Building, Customer Service..., Talent Acquisition, Sourcing, Employee Relations, Online Marketing, Event Management, Screening Resumes, Advertising, Online Advertising, Employee Training, Team Leadership, Training, Outsourcing, Sales Process, Telecommunications
Education
Assumption College, San Lorenzo 1998 — 2002
Bachelor's Degree in Communications, Advertising and Public Relations
Bloomfield Academy 1994 — 1998
C3/CustomerContactChannels, Inc. April 2012 - Present
C3/CustomerContactChannels, Inc. March 2012 - Present
Skills
Operations Management, Customer Service, Management, Leadership, Team Leadership, Vendor Management, BPO, Recruiting, Training, Call Centers, Performance Management, Process Improvement, Customer Satisfaction
Education
Northeastern State University
C3/CustomerContactChannels, Inc. May 2014 - Present
New Mickey Co. May 2012 - August 2012
Skills
Communication, Social Media Marketing, Marketing
Education
College of Southern Idaho 2014 — 2016
Business, Management, Marketing, and Related Support Services, Communications
C3/CustomerContactChannels, Inc. October 2014 - January 2015
Red Lion Hotels April 2014 - July 2014
Xerox June 2013 - October 2013
Stream Global Services July 2012 - June 2013
Sears Holdings Corporation August 2011 - July 2012
Skills
Customer Service, Recruiting, Call Centers, Administrative..., Project Planning, Invoicing, Community Outreach, Market Research, Technical Support, Accounting, Merchandising, Customer Satisfaction, Microsoft Office, Outlook, Data Entry, Microsoft Word, Microsoft Excel, Management
Education
International Air and Hospitality Academy 2013 — 2014
Pending
C3/CustomerContactChannels, Inc. July 2015 - Present
Erie Promotions & Expos, Inc. August 2012 - May 2015
Bob Evans June 2008 - September 2012
United Refining Company 2010 - 2011
Skills
Graphic Design, Art Direction, Typography, Logo Design, Illustrator, InDesign, Adobe Creative Suite, Corporate Identity, Layout, Creative Direction, Web Design, Brochures, Illustration, Graphics, Advertising, Photoshop, Posters, Flash, Dreamweaver, User Interface Design, Social Media Marketing, Social Media, Social Networking, Customer Service, Email Marketing, Public Relations
Education
Erie Institute of Technology Inc 2011 — 2013
Associate's Degree, Multimedia Graphic Design
Erie County Technical School 2008 — 2011
Associate's degree, Graphic Communications
Harbor Creek High School 2006 — 2011
Diploma, High School/Secondary Diplomas and Certificates
Capstone Mechanical April 2015 - Present
Capstone Mechanical August 2014 - April 2015
Capstone Mechanical August 2012 - August 2014
C3/CustomerContactChannels, Inc. August 2011 - June 2012
US Navy February 1990 - April 1992
Skills
Quality Assurance, Documentation, Process Improvement, Compliance, Supervisory Skills, Team Leadership, Staff Training, Lean Construction, Contract Management, Budgets, Project Planning, Project Management, Subcontracting, Job Costing, Leadership, Strategic Planning
Education
University of Phoenix
Bachelor of Business Administration (BBA), Accounting
Arizona State University 1999 — 2001
Psychology
UDOH Emergency Medical Services April 2015 - Present
C3/CustomerContactChannels, Inc. August 2014 - January 2015
General Dynamics Information Technology September 2013 - January 2014
Bingham High School December 2012 - September 2013
Self Employed July 2001 - December 2007
Murray Corporation July 2001 - December 2007
Skills
Health Insurance, Typing, Data Entry, Heavy Phones, Customer Service, Customer Retention, Health Insurance..., Team Management, Tenacious Work Ethic, Organizational..., Microsoft Outlook, Internet Explorer, Legal Compliance, Interviews, Outlook, Leadership, Training, Sales, Mentoring, Documentation, Account Management, Call Centers, Management
Education
Kaplan University-Davenport Campus 2014 — 2014
Health Insurance Licensure, 4.0
U of Utah 2010 — 2013
Psychology and Teaching, 3.6 GPA
LDS Business College 1983 — 1984
Business Administration and Management, General, 3.5
C3/CustomerContactChannels, Inc. August 2015 - Present
Finicity June 2015 - June 2015
eHealth Inc May 2014 - December 2014
Allstate May 2013 - April 2014
FatPipe Networks January 2013 - March 2013
Extend Health June 2012 - December 2012
Skills
Commercial Insurance, Insurance, Term Life Insurance, Retirement, Retirement Planning, Casualty, Employee Benefits, Fixed Annuities, Life Insurance, Professional Liability, Health Insurance, Disability Insurance, Claim, Underwriting, Long-term Care, Workers Compensation, Liability, Umbrella Insurance, Medicare, Universal Life, Homeowners, Legal Liability, Claims Handling, Accident, 401k, Long Term Care Insurance, Licensed Life & Health..., Renters, General Insurance, Claim Investigation, Benefits Administration, Licensed Property &..., Customer Retention, Group Insurance, Property Claims, Subrogation, Flood Insurance
Education
Brigham Young University 2004 — 2011
Bachelor's degree, Psychology
C3/CustomerContactChannels, Inc. September 2012 - Present
C3 Customer Contact Channels August 2011 - September 2012
MedQuist April 2005 - November 2009
Coventry Health Care, an Aetna Company 2002 - 2005
Skills
Operations Management, Team Management, Call Centers, Customer Service, Process Improvement, Workforce Management, Call Center, Management, Outsourcing, BPO, Manage Client..., Service Delivery, Customer Satisfaction, Vendor Management, Customer Retention, Leadership, Customer Experience
Education
Illinois State University 1987 — 1992
Bachelor of Science (B.S.), Program Management
C3/CustomerContactChannels, Inc. August 2014 - Present
Apple One January 2012 - July 2014
Convergys May 2003 - June 2011
Occurrence 2003 - 2011
Thomas Insurance Agency September 1998 - May 2001
Auto Club of Utah 1994 - 1998
Wells Fargo Insurance Services 1993 - 1994
Sullivan, Kelly & Associates 1985 - 1993
Skills
Microsoft Word, Customer Service, Insurance, Marketing, Microsoft Excel, New Business Development, Call Centers, Customer Satisfaction, Telephone Skills, Data Entry, Outlook, Lotus Notes, Management, Time Management
Education
One Day Class 2013 — 2013
Continuing Education / Specialized Training / Professional Development:
College of Southern Nevada 2002 — 2013
Bachelor's degree (in progress), Communication, General
Sawyer Business School 1974 — 1975
Certificate, Office Management and Supervision
C3/CustomerContactChannels, Inc. August 2014 - Present
Alexander Penela October 2012 - Present
Skills
Illustrator, InDesign, Graphic Design, Photoshop, Adobe Creative Suite, Adobe Acrobat, Digital Photography, Advertising, Art Direction, Photography, Art, Web Design, Layout, Copywriting, Typography, Corporate Branding, Social Media Marketing, Social Media, Graphics, Illustration, Creative Direction, Microsoft Office, Email Marketing, Logo Design, Brochures, Newsletters, Public Speaking, Public Relations, Mac, Marketing, Leadership, Posters, Packaging
Education
Texas State Technical College Waco 2011 — 2013
Associate of Arts and Sciences (AAS), Design and Visual Communications, General, 3.61 GPA
Baylor University 2004 — 2006
Bachelor of Arts (BA), Spanish Language and Literature
C3/CustomerContactChannels, Inc. December 2014 - Present
C3\Customer Contact Channels October 2011 - Present
Daybreak Embrace March 2011 - Present
Maui Nix Surf Shop September 2007 - September 2011
Skills
Windows 7, Windows 8, Mac OS, iPhone Support, Android, Windows Server, 2008 R2, SharePoint, Microsoft Office..., Microsoft Office, Facebook Marketing, Instagram, Twitter, iPad, Technology, Guitarist, Music, Cloud Storage, Dropbox, Skydrive, Evernote, Active Directory, PowerPivot, SQL, Polycom Video..., Computer Hardware, Computer Software..., Remote Desktop, Microsoft Lync, Backup Exec, Symantic Endpoint..., SCCM, Server Hardware, Music Industry, Electric Guitar, Lead Guitar, Acoustic Guitar, Music Production
Education
University of Phoenix 2013 — 2015
Bachelor's degree, Information Technology
Florida International University 2005 — 2008
Associate of Arts (AA)
C3/CustomerContactChannels, Inc. January 2015 - Present
PSI Services LLC February 2008 - December 2014
PSI Services LLC December 2006 - February 2008
Botany flowers by Adina January 2001 - May 2006
Skills
Teaching, Customer Service, Coaching, Strategic Planning, Team Building, Client Liaison, Client Services, Client Relations, Customer Relations, Long-term Customer..., Marketing, Training, Organizational..., Event Management, Strategy, Sales, Public Speaking, Leadership, CRM
Education
Mount Saint Mary's College California
Liberal Arts and Sciences/Liberal Studies
FULL Creative May 2015 - Present
Magic Fingers June 2014 - Present
C3/CustomerContactChannels, Inc. July 2013 - May 2014
Plum Choice April 2009 - December 2012
Apex Systems August 2006 - April 2008
Atos September 2006 - October 2007
emark Solutions 2004 - 2005
Stream Global Services August 2001 - March 2002
Skills
Windows, Computer Hardware, Computer Repair, Printers, Troubleshooting, Remote Troubleshooting, Microsoft Office, Computer Imaging, Customer Service, Typing, 10 Key, Customer Satisfaction, Xerox Printers, Technical Support, Hardware, Software Installation, Networking, Windows XP, VPN, Operating Systems, Training
Education
BYU-Idaho 2013 — 2018
Bachelor's degree, Interdisciplinary Studies
Centennial Job Corps 1999 — 2001
Computer Services Diploma, Computer Technician Level II
Marina High School, Huntington Beach, CA 1991 — 1992
High School, Music
K. Hovnanian Homes January 2015 - Present
Sarbey Kaufman CPA March 2014 - November 2014
C3/CustomerContactChannels, Inc. January 2012 - February 2014
TradeStation Securities August 2007 - August 2011
Skills
Accounting Research, FRx, Monthly Close Process, Cash Flow Forecasting, Great Plains Software, NetSuite, Cash Management, Account Reconciliation, Financial Analysis, Financial Accounting, Accounting, Sarbanes-Oxley Act, Internal Controls, General Ledger, US GAAP, Finance, SEC filings, Revenue Recognition, Financial Reporting, Accruals, Accounts Payable, GAAP, Variance Analysis, Fixed Assets
Education
Florida Atlantic University 2003 — 2007
Master of Accounting, Accounting
C3/CustomerContactChannels, Inc. September 2014 - Present
Dillards May 2013 - July 2014
Baylor University Admissions Office August 2011 - May 2013
Grace United Methodist Church May 2011 - July 2011
Seno Formal Wear August 2008 - July 2010
Skills
Quantitative Research, Writing, People-oriented, Dependable Team Player, Always Punctual, Mental Health Counseling, Research Assistant, Computer Proficiency, Social Psychology, Gender Studies, Customer Service, Child Development, Youth Ministry, Cultural Awareness, Exceptional People..., College Recruiting, Telecommunications, Highly responsible, Emotional Intelligence, Clinical Research, Family Therapy, Sales, Written & Oral..., Dean's List - 8..., Employee Wellness, Creative Problem Solving, Secretarial Skills
Education
Baylor University 2010 — 2014
Bachelor of Arts (BA), Psychology
Wells Fargo Bank October 2011 - Present
Primerica October 2002 - October 2011
C3/CustomerContactChannels, Inc. November 2010 - August 2011
Providian Financial May 2000 - November 2002
ACS May 1997 - May 2000
McDonald's March 1980 - May 1997
Skills
Series 6, Series 63, Series 26, Series 65, Series 7, Licensed Life & Health..., Retail Banking, Coaching, Customer Retention, Customer Service, Financial Services, Leadership, Management, Sales, Team Building
Education
Brigham Young University 1983 — 1989
Major - Business, Minor - Spanish
Granger High School 1980 — 1983
Hill and Stone Insurance December 2009 - Present
C3/CustomerContactChannels, Inc. August 2010 - January 2013
Extend Health September 2009 - December 2009
Kforce Inc. June 2008 - August 2008
University of Phoenix 2005 - 2007
Tek Systems July 2005 - July 2005
Skills
Insurance, Microsoft Excel, Access, Team Building, Customer Satisfaction, Technical Support, Account Management, Team Leadership
Education
University of Phoenix 2005 — 2007
BS, IT
Salt Lake Community College 1986 — 1995
as, electronics
College of the Desert 1968 — 1970
aa, electronics
Shedden Training September 2010 - Present
C3/CustomerContactChannels, Inc. February 2011 - November 2013
North America Fiberglass Manufacturing, LLC August 2010 - October 2010
Vangent, Inc. November 2009 - August 2010
LDS Employment Resource Services February 2009 - August 2009
Wyndham Vacation Ownership June 2007 - January 2009
JetBlue Airways December 2001 - June 2007
S. E. Warner Software August 1991 - April 2001
Skills
E-Learning, People Development, Training, Coaching, Call Center, Account Management, Call Centers, Sales Management, Leadership, Leadership Development, Customer Service, Management, Public Speaking, Sales, Process Improvement, Team Building, Team Leadership, Time Management, Human Resources, Business Development, Customer Satisfaction, Customer Experience, Customer Retention, Performance Management, Employee Training, Recruiting, Quality Assurance, Operations Management, Interviews, Marketing, Selling, Employee Relations, Organizational..., Hiring, Employee Engagement, Vendor Management, Change Management, Program Management, CRM, Employee Benefits, Training Delivery, Outsourcing, Instructor-led Training, Onboarding, Executive Coaching, Instructional Design, Talent Acquisition, Team Management, Strategy, Talent Management
Education
Brigham Young University 1984 — 1989
Communications, Marketing, Business
Benihana August 2014 - Present
IBM November 2013 - August 2014
Citrix November 2012 - November 2013
GENERAL CABLES / PDIC January 2012 - July 2012
C3/CustomerContactChannels, Inc. August 2011 - December 2011
Cross Country Home Services May 2011 - August 2011
Online Vacation Center March 2010 - January 2011
Southeast Frozen Foods March 2009 - March 2010
Dream Destinations Travel July 2002 - February 2009
Gogo.com April 2000 - June 2002
Skills
Active Directory, VMware, Disaster Recovery, Cisco Technologies, Avaya, Data Center, Switches, Networking, Firewalls, Servers, Routing, LAN-WAN, Routers, VPN, MPLS, Citrix, IT Operations, Security, Telecommunications, Troubleshooting, Unix, Linux, Technical Support, Load Balancing
Education
Boston University 1993 — 1995
Management Information Systems
University of Colorado at Boulder
Computer Science
C3/CustomerContactChannels, Inc. June 2014 - Present
Twigs Bistro & Martini Bar August 2013 - May 2014
Lucky Strike Lanes April 2013 - July 2013
Southland Facility Group October 2010 - August 2012
First Community Financial March 2008 - October 2010
Best Western International November 2006 - January 2008
Benchmark Behavioral Health Systems October 2004 - April 2006
Miss America Organizaion 2004 - 2006
Komatsu Equipment June 2003 - October 2004
Granite Construction Company August 2001 - June 2003
Skills
Credit Portfolio..., Accounting, Payroll, Supervisory Skills, Accounts Receivable, Word, Customer Service, Accounts Payable, General Ledger, Inventory Management, Hiring, Microsoft Office, Billing, Administration, Process Improvement, Problem Solving, Analysis, Customer Relations, Budgeting, Financial Reporting, Forecasting, Scheduling, Insurance, Financial Analysis, Team Building, Auditing, Team Leadership, Strategic Planning, Compliance, Budgets, Customer Satisfaction, Invoicing, Operations Management, Microsoft Word
Education
Grand Canyon University 2012 — 2015
Bachelor of Business Administration (BBA), Business Administration, Management and Operations, 3.8
Quartz Hill High School
High School Diploma
Carnival Cruise Lines April 2014 - Present
C3/CustomerContactChannels, Inc. November 2010 - April 2014
PRC 1990 - November 2010
Skills
Financial Analysis, BPO, Workforce Management, Customer Satisfaction, Call Center, Inbound Marketing, Payroll, Customer Service, Business Process..., Vendor Management, Financial Reporting, Outsourcing, Customer Experience, Operations Management, Process Improvement, Accounting, Performance Management, PeopleSoft, Business Analysis, Call Centers, Contact Centers, Forecasting, Time Management, Management, Call Center Development, Sarbanes-Oxley Act, Budgets, Analysis, Offshoring, Customer Retention, CRM, Leadership, Training, Recruiting, Human Resources, Coaching
Education
Miami Dade College
C3/CustomerContactChannels, Inc. August 2015 - Present
C3/CustomerContactChannels, Inc. September 2011 - August 2015
Sheinberg Family YMCA at Weston August 2005 - October 2010
Skills
Customer Service, Call Center, Outlook, Customer Experience, Call Centers, Vendor Management, Customer Satisfaction, Performance Management, Customer Retention, Workforce Management, Training, Operations Management, Contact Centers, Employee Training, Coaching, Employee Relations, Team Building, Leadership
Education
Piper High School 1984 — 1988
High School, General classes, 9-12
Broward Community College
MetaSource June 2015 - Present
C3/CustomerContactChannels, Inc. May 2015 - July 2015
Progrexion July 2011 - August 2014
ZipSmart May 2010 - July 2011
CompHealth June 2008 - June 2009
Cisco Systems / Marketstar June 2006 - February 2008
Discover Financial Services September 2002 - June 2006
Mary Kay Cosmetics April 1990 - September 2002
Skills
Account Management, Talent Acquisition, Motivation, Recruiting, Retention Strategies, Sales, Sales Management, Sales Presentations, Leadership, Visionary Thinking, Mentoring Of Staff, Telemarketing, Coaching, Training, Call Centers, Management, Lead Generation, Direct Sales, Sales Process, CRM, Cold Calling, Salesforce.com, Customer Retention, Mentoring
Education
Dixie State University
University of Utah
C3/CustomerContactChannels, Inc. July 2010 - Present
United Data Technologies September 2008 - May 2011
Signature Consultants, LLC April 2008 - September 2008
PRC August 1996 - April 2008
Precision Response Corporation 1996 - 2008
Skills
Disaster Recovery, IT Service Delivery, Process Improvement, Vendor Management, Outsourcing, Data Center, Citrix, SaaS, Project Management, Business Intelligence, Servers, Call Centers, IT Operations, PMP, IT Service Management, Service Delivery, Workforce Management, BPO, Call Center, VMware, Help Desk Support, Cisco Technologies, Virtualization, Program Management, Telecommunications, Integration, System Administration, IT Strategy, Active Directory, SDLC, Troubleshooting, Change Management, Enterprise Architecture, IT Management, Strategic Technology..., Offshoring, Business Analysis, Cloud Computing, Operations Management, Business Process..., Call Center Development, CRM, Security, Project Portfolio..., Professional Services
Education
Life 1974 — 2012
People
City University of New York-Brooklyn College 1974 — 1976
Psycology
C3/CustomerContactChannels, Inc. August 2010 - Present
Tek Systems October 2009 - August 2010
US Airways May 2006 - August 2008
US Airways May 2004 - May 2006
US Airways June 2001 - May 2004
US Airways 1996 - 2001
Skills
Call Center, Vendor Management, Process Improvement, Business Process..., Business Analysis, Project Management, Visio, Outsourcing, Program Management, SharePoint, PMP, Customer Experience, Quality Assurance, SDLC, Team Leadership, Call Centers, Leadership, Management, Operations Management, Training
Education
High Point University 1999 — 2001
BS, Computer Information Systems
University of North Carolina at Wilmington 1989 — 1994
BS, Marketing
North Davidson Senior High 1987 — 1989
C3/CustomerContactChannels, Inc. November 2011 - Present
MacKay Shields April 2006 - June 2009
MacKay Shields July 1994 - December 2001
Lord Abbett 1991 - 1994
Smith Barney 1987 - 1991
Education
American University 1977 — 1981
BA, International Studies and Economics
NYU Stern School of Business
Vivint May 2013 - Present
Utah Artisan October 2007 - Present
Ascend HR Solutions December 2012 - April 2013
C3/CustomerContactChannels, Inc. November 2010 - December 2012
Northstar Alarm Services February 2009 - October 2010
Oregon Horse Center August 2008 - January 2009
Finn Construction March 2007 - December 2007
Lost River Log Specialists May 2006 - March 2007
Skills
Construction, Renovation, Framing, Carpentry, Residential Homes, Plumbing, Marketing, Building Materials, Sales Management, Microsoft Office, Customer Service, Strategic Planning, Management, Direct Sales, Process Scheduler, Sales, Microsoft Excel, Leadership, Budgets, Human Resources, Team Building, Operations Management, Training, Team Leadership, Call Centers, Customer Satisfaction, Project Planning
Education
Utah State University 2015 — 2018
Landscape Architecture, 4.0
Salt Lake Community College 2013 — 2013
Associate’s Degree, General Studies, 3.83 GPA
Brigham Young University - Idaho 2008 — 2009
Architecture, 4.0
Dixie State University 2003 — 2004
General Studies, music
C3/CustomerContactChannels, Inc. August 2014 - Present
XEROX COMPANY/NEVADA HEALTH LINK.COM September 2013 - July 2014
APAC CUSTOMER SERVICE, INC. December 2011 - September 2013
Harmony Healthcare June 2012 - July 2012
Bank of America August 2011 - December 2011
Clearwire April 2010 - May 2011
Premiere Response April 2009 - April 2010
westgate resorts 2008 - 2009
adt security services May 2005 - May 2007
1800cheapseats.com March 2005 - May 2005
Skills
Customer Service, Customer Satisfaction, Customer Retention, HIPAA, Medical Billing, Medical Coding, Billing Process, ICD-9, CPT, Appointment Scheduling, Call Center, Team Building, Coaching, Outlook, Data Entry, ICD-10, Microsoft Excel, Collections, Health Insurance, Microsoft Word, Employee Recognition, Leadership, Insurance, Process Improvement, Time Management, Payroll, Management, Supervisory Skills, Conflict Resolution, Customer Experience, Telephone Skills, CRM, Leadership Development, Team Leadership, Employee Benefits, Call Centers, ADP Payroll, Microsoft Office, PowerPoint, Screening Resumes, Hospitality, Avaya, 10 Key, Call Center Development, Workforce Management, Training, Sales, Access, Employee Relations, Human Resources
Education
C3 university 2014 — 2015
Customer Service Support/Call Center/Teleservice Operation
Kaplan College- Las Vegas 2011 — 2012
certificate, Billing and Coding
Community College of Allegheny County 1991 — 1994
AAS, General Studies/Psychology
Muskingum College 1989 — 1991
Marine Biology and Biological Oceanography
shaler area high school 1985 — 1989
diploma, liberal arts
K-Designers January 2014 - Present
C3/CustomerContactChannels, Inc. September 2010 - October 2013
Various Insurance Companies May 2009 - August 2010
Harney District Hospital May 2008 - April 2009
Goshen Forest Products December 2004 - March 2008
Trammell Crow Company August 2001 - September 2004
TheCitySource.com June 1997 - September 2001
FedEx Express January 1990 - May 1997
Skills
Health Insurance, Long Term Care, Operations Management, Facilities Management, B2B Sales, Logistics Management, Transportation..., B2B, Process Improvement, Account Management, Customer Retention, Call Centers, Management, Quality Assurance, Leadership, Customer Satisfaction, Team Building, Training, Outsourcing, Business Process..., Customer Experience, Coaching, CRM, Strategic Planning, Contact Centers, Team Management, Call Center Development, Training Delivery, P, Change Management, Team Leadership, Avaya, Performance Improvement, Marketing, Employee Training, Contract Negotiation, Insurance, Leadership Development, Outlook
Education
Carl Sandburg College
A.A., Western Civilization, Music
Life Pacific College
Ministerial, Theology
C3/CustomerContactChannels, Inc. December 2011 - Present
ReStockIt.com October 2009 - December 2011
FlexSol Packaging Corp May 2007 - July 2009
PRC February 1999 - May 2007
NCCI September 1997 - February 1999
Renaissance Cruises March 1994 - September 1997
Skills
Forecasting, Process Improvement, Budgeting, Strategic Planning, Financial Analysis, Financial Modeling, Operations Management, Excel, Business Strategy, Data Analysis, Analytics, Business Process..., Customer Relations, Analysis, Call Center, Call Centers, Customer Service, Budgets, Microsoft Excel, CRM, Leadership, Outsourcing, Vendor Management, Management, Customer Experience, Pricing, Business Analysis, Project Planning, Customer Satisfaction, Strategy, Cross-functional Team..., Finance, Team Leadership, Training, Team Management, Account Management, Business Planning, Customer Retention, Start-ups, BPO, Team Building, P&L Management, Executive Management, Business Development, Performance Management, Mergers & Acquisitions
Education
Florida Atlantic University
MBA, Finance
University of Florida
BS, Finance
S & S Sprinkler January 2014 - Present
Dix Barrett & Stiltner P.C. 2013 - 2013
C3/CustomerContactChannels, Inc. September 2010 - April 2011
Skills
Microsoft Excel, Customer Service, Microsoft Office, Microsoft Word, Insurance, Access, QuickBooks, Teamwork, Time Management, Team Leadership
Education
Brigham Young University - Idaho 2011 — 2013
Bachelor of Applied Science (BASc), Accounting
College of Southern Idaho 2008 — 2011
C3/CustomerContactChannels, Inc. August 2010 - March 2012
DELL Inc. September 2002 - November 2008
Skills
Call Centers, Quality Assurance, Customer Satisfaction, Process Improvement, Customer Experience, Call Center, Quality Control, Software Documentation, Management, Customer Service, Training, Troubleshooting, Six Sigma, Service Delivery, Team Management, SharePoint, Business Process..., Team Leadership, BPO, Customer Retention, CRM, Cross-functional Team...
Education
College of Southern Idaho
Extend Health, Inc. August 2014 - February 2015
C3/CustomerContactChannels, Inc. December 2013 - August 2014
Macy's July 2012 - April 2013
Film More Entertainment May 2009 - October 2009
Harvest Films January 2003 - February 2004
Kaleidoscope Pictures Inc April 2001 - August 2002
Skills
Film Production, Entertainment, Television, Feature Films, Singer-songwriter, Tour Management, Published Author, Scriptwriting, Acting, Video Production, Film, Strategic Planning
Education
Brigham Young University 1970 — 1973
Associate of Science (A.S.), Business Technician
C3/CustomerContactChannels, Inc. June 2013 - Present
Veterans Health Administration January 2010 - May 2013
Gateweay Communications November 2005 - May 2009
Contract to Caterpillar March 2002 - May 2005
AppleOne/Convergys October 2001 - March 2002
Skills
Printers, Technical Support, Servers, XP, DNS, DHCP, Software Installation, Laptops, Security, Networking, Group Policy, Wireless Networking, Workstations, WAN, Hardware, Help Desk Support, LAN-WAN, Computer Repair, Computer Security, Dell Computers, Remote Desktop, CompTIA, Server Administration, Microsoft Technologies, System Administration, Windows Vista, Cabling, Desktop Computers, Information Technology, Backup Exec, Disaster Recovery, Air Force, Defense, Program Management, System Deployment, Office 2010, Security Clearance, Information Security, Infrastructure, Security+, Military, DoD, Information Assurance, Computer Maintenance, Military Operations, Windows XP, Emergency Management
Education
Colorado Technical University 2009 — 2012
BSIT, Security, 3.98 GPA
Community College of the Air Force 1991 — 1993
Associates in Applied Science, Avionics Technology
C3/CustomerContactChannels, Inc. March 2015 - Present
Mountain Village Resort October 2012 - January 2015
Bridge St. Grill July 2005 - September 2013
Bayleaf June 2010 - June 2012
Acme Burger Co. March 2010 - September 2010
Skills
Food & Beverage, Restaurants, Customer Service, Hospitality, Catering, Microsoft Office, Management, Restaurant Management, Food, Leadership, Event Management
Education
Idaho State University College of Business 1997 — 1998
Wood River High School 1992 — 1996
Diploma
C3/CustomerContactChannels, Inc. June 2014 - Present
C3/CustomerContactChannels, Inc. May 2011 - May 2014
Dell August 2007 - April 2009
Ameristar Casino April 1999 - February 2006
Skills
C++, SQL, C#, JavaScript, XML, Software Development, Microsoft SQL Server, HTML, .NET, ASP.NET, Visual Studio, Software Documentation, Troubleshooting, Windows 7, Customer Satisfaction
Education
College of Southern Idaho
Techs Mechs AutoBody & Engine Repair May 2013 - Present
Farmers Insurance Cruz "Kelly Chacon Agency January 2013 - Present
Kellys Income Tax Service January 2013 - Present
C3/CustomerContactChannels, Inc. August 2010 - January 2012
Teton Trees, LLC May 2009 - August 2010
Community Council of Idaho March 2009 - May 2009
Idaho Power Company July 2008 - April 2009
INTERMECH, INC. August 2007 - June 2008
IMS boise December 2005 - July 2007
Community Council of Idaho March 2001 - November 2005
Skills
Call Center, Workforce Management, Contact Centers, Leadership, Team Building, Customer Satisfaction, Customer Service, Administrative..., Office Management, General Office..., Bookkeeping, Data Entry, Site Coordination, Sales, Sales Management, Retail Sales, Fundraising, Account Management, Accounts Payable, Accounts Receivable, Project Coordination, Project Planning, Written & Oral..., Presentation Design, Bilingual-English/Spanis..., Microsoft Office, Corporate Events, Coordinating Events, Business Travel, Small Business, Personal Income Tax..., Tax Preparation, Insurance, Hospitality, Case Managment, Recruiting, Performance Management, Training, Social Media, Incentive Programs, Talent Acquisition, Nutrition Education, Health Education, Food Safety, Call Centers
Education
College of Southern Idaho 2012 — 2014
Associate of Arts and Sciences (AAS), BM&E
C3/CustomerContactChannels, Inc. November 2014 - February 2015
Mountain West Realty June 2013 - April 2014
Burley Reminder Printing January 2006 - June 2013
Pathways, Inc. May 2005 - September 2005
Minidoka County Community Development October 1985 - August 1997
Skills
Customer Service, Outlook, Microsoft Office, Microsoft Excel, Digital Printing, Offset Printing, Microsoft Word, PowerPoint, Photoshop, Variable Data Printing, Bookkeeping, QuickBooks, Account Reconciliation, Accounts Payable, Accounts Receivable, Adobe Acrobat, Fax, Filing
Education
College of Southern Idaho 2003 — 2005
Associate of Arts and Sciences (AAS), Administrative Assistant and Secretarial Science, General
The Chattooga Club July 2014 - November 2014
Jamberry Nails Independent Consultant April 2012 - April 2014
C3/CustomerContactChannels, Inc. August 2013 - December 2013
Lowe's Home Improvement January 2012 - July 2013
Lowe's Home Improvement May 2011 - January 2012
SAFE February 2011 - August 2011
Brevard Academy August 2009 - May 2011
Lowe's Home Improvement July 2010 - January 2011
Lowe's Home Improvement May 2010 - July 2010
Lowe's Home Improvement December 2009 - May 2010
Skills
Customer Service, Excel, Microsoft Office, Inventory Management, Word, Microsoft Excel, Microsoft Word, Budgets, Administration, Retail, Customer Satisfaction, Merchandising
Education
Appalachian State University 2005 — 2008
Bachelor of Science
Asheville Buncombe Technical Community College 2000 — 2004
Associate's degree
Asheville Buncombe Technical Community College 2000 — 2002
Diploma
Sanford Regional Vocational Center 1995 — 1997
Certificate
World Financial Group (WFG) April 2014 - Present
Chobani October 2013 - Present
C3/CustomerContactChannels, Inc. October 2010 - October 2013
Discovery Research Group August 2010 - September 2010
Wal-Mart February 2010 - June 2010
Skills
Customer Service, Customer Relations, Microsoft Office, PowerPoint, Excel, Call Centers, Sales, Microsoft Excel, Customer Satisfaction, Coaching, Interviews
Education
Brigham Young University - Idaho 2009 — 2009
Freedom Auto Finders September 2015 - Present
Army National Guard May 2009 - Present
C3/CustomerContactChannels, Inc. July 2014 - June 2015
Bilt Unlimited May 2013 - July 2014
College of Southern Idaho January 2011 - December 2012
Skills
Photoshop, Microsoft Office, HTML, PowerPoint, Microsoft Excel, Windows, Microsoft Word, Customer Service, Social Media, Research, English, Access
Education
College of Southern Idaho 2011 — 2013
Associate's degree, Generall Business
Full Sail University
GiveRight Inc. June 2015 - Present
C3/CustomerContactChannels, Inc. September 2014 - November 2014
Dillards September 2012 - February 2014
Evangelon Entertainment LLC October 2011 - July 2012
Dee’s Delight January 2003 - January 2011
1-800 Communicationc Inc. September 2002 - April 2003
Skills
Menu Development, Marketing, Catering, Research, Food, Event Planning, Event Management, Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, Outlook, Social Media, Hospitality, Administrative..., Teamwork, Fashion, Visual Merchandising, Front Desk, Front to Back Office, Data Entry, Time Management, Customer Satisfaction, Telephone Skills, Customer Experience, Training
Education
WestchesterBeauty School 1995 — 1997
Cosmetology and Related Personal Grooming Services
Monroe College 1994 — 1995
Computer Science
C3/CustomerContactChannels, Inc. August 2014 - Present
Allied Barton 2011 - 2012
Elekta November 2008 - June 2009
US Navy February 2004 - June 2008
US Navy October 2000 - October 2003
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Recruiting, Security, Customer Service, Selling, Air Conditioning, Automotive, Online Advertising, System Administration, Sales
Education
ITT Technical Institute-San Bernardino 2009 — 2011
Associate's degree, Criminal Justice and Corrections
Green Valley High School 1993 — 1995
High School Diploma
Fred Meyer August 2012 - Present
Fred Meyer August 2012 - Present
PetSmart May 2011 - August 2012
C3/CustomerContactChannels, Inc. October 2010 - May 2011
Skills
Customer Service, Stocking, Typing, Communication, Managerial
Education
College of Southern Idaho 2010 — 2012
Technical Certificate, Emergency Medical Technology/Technician (EMT Paramedic)
C3/CustomerContactChannels, Inc. 2010 - 2012
Kenworth Sales Co, Inc. 2007 - 2010
Education
College of Southern Idaho 2013 — 2015
Business Administration and Management, General
C3/CustomerContactChannels, Inc. May 2013 - Present
Education
Eagle Gate College-Salt Lake City 2012 — 2013
Medical Billing and Coding
Universal Orlando Resort July 2013 - Present
C3/CustomerContactChannels, Inc. 2011 - 2012
SeaWorld Parks & Entertainment February 2008 - June 2011
Skills
Computer Hardware, Computer Repair, Customer Service, Customer Support, Cashiers, Cash Handling Experience, Lifeguarding, People-oriented, Animals, Exotic Animals, Dog Walking, Dogs
Education
Full Sail University 2005 — 2006
Computer Animation
Bayside High School 2000 — 2003
Diploma, General Studies
Safelink Internet Services December 2014 - Present
C3/CustomerContactChannels, Inc. September 2010 - August 2012
Dell November 2008 - December 2009
Skills
Management, Troubleshooting, Customer Service, Call Centers, Computer Hardware, Process Improvement, Software Documentation, Training
Education
College of Southern Idaho 2012 — 2013
Twin Falls High School 2002 — 2005
High School Diploma
C3/CustomerContactChannels, Inc. 2012 - 2013
Nusbaum Estate May 2011 - December 2011
Skills
Customer Experience, Customer Service, Member Relations, Troubleshooting, Technical Support, Research, Account Management, Subject Matter Experts, Coaching, Computer Hardware, Computer Maintenance, Software Installation, Computer Repair, Computer Network...
Education
Myotherapy College of Utah 2002 — 2003
Massage Therapy/Therapeutic Massage
Utah College of Massage Therapy Inc-Salt Lake City 2001 — 2002
Massage Therapy/Therapeutic Massage
Logisticare September 2013 - February 2015
PHH Mortgage March 2012 - April 2013
C3/CustomerContactChannels, Inc. January 2010 - February 2012
Salt Lake Community Action Program January 2009 - December 2009
Skills
Accounting, Customer Service, Mortgage Lending, Quality Assurance, Research, Leadership and Training, Residential Mortgages, Commercial Mortgages, Administration, Financial Analysis, Credit
Education
Eagle Gate College-Salt Lake City 2009 — 2012
Bachelor of Applied Science (B.A.Sc.), Business Management
Eagle Gate College-Layton 2006 — 2008
Associate of Science (AS), Accounting and Finance
Clearfield Job Corps 2004 — 2005
Certification in Toyota Technician Training and General Automotive Certifications, Automobile/Automotive Mechanics Technology/Technician
C3/CustomerContactChannels, Inc. 2012 - 2012
Citi March 2008 - October 2010
Skills
Customer Satisfaction, Close Attention to..., Self-starter, Team-oriented, Computer Proficiency, Proficient Typing Skills, 10 Key, Patience, Customer Retention
Education
Eastern New Mexico University
Music / business
New Mexico Military Institute
Music Business
C3/CustomerContactChannels, Inc. February 2013 - Present
C3 February 2013 - Present
Pinnacle BPO December 2012 - February 2013
BGCO May 2008 - August 2009
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Customer Service, Organizational..., Leadership, Mathematics, Social Media, Social Networking
Education
Community Care College 2013 — 2013
Associate of Occupational Science, Medical Assisting
University of Central Oklahoma
General Dynamics July 2013 - Present
C3/CustomerContactChannels, Inc. October 2011 - July 2013
H-K Power Tool Service, LLC November 2004 - February 2011
Education
University of the Pacific 1989 — 1992
Doctor of Law (JD), Law
Brigham Young University 1984 — 1988
Bachelor of Arts (BA), Speech Communication and Rhetoric
PetSmart April 2012 - Present
C3/CustomerContactChannels, Inc. October 2013 - November 2013
PetSmart October 2010 - April 2012
Skills
10 Key, Typing, Microsoft Excel, PowerPoint, Retail, Customer Service, Photoshop, Microsoft Word, Cash Register, Cash Handling Experience, Dog Training, Pets, Animals, Cleaning, Sales
Education
Mclennan Community College 2009 — 2015
Associate's degree, Business Administration and Management, General
C3/CustomerContactChannels, Inc. 2011 - 2013
Skills
Customer Service, Data Entry, Typing, Ten Key, Cashiering, Accounting, Front Office, Mail Sorting
Education
Eastfield College 2002 — 2002
Polytechnic University of the Philippines 1976 — 1978
Bachelor of Science in Commerce, Accounting/3rd yr
Florida Power & Light January 2015 - Present
NextEra Energy Resources March 2014 - January 2015
C3/CustomerContactChannels, Inc. 2011 - 2013
Office Depot 2008 - 2011
Kerzner International 2006 - 2008
Coscan Construction Partners 2003 - 2006
Swerdlow Group 1999 - 2003
Skills
Accounting, Financial Reporting, Sarbanes-Oxley Act, Account Reconciliation, Internal Controls, Accounts Payable, Accounts Receivable, Forecasting, Payroll, Project Management, Project Accounting, JDE Enterprise One, JDE One World, Oracle, Nuclear Energy, Solar Energy, Financial Analysis, Financial Modeling, Financial Services, Asset Management, Fixed Assets, Asset Allocation, Financial Accounting, Cost Accounting, SAP, SAP ERP, SAP Netweaver
Education
Nova Southeastern University 2004 — 2006
Master's Degree, Accounting
California State University, Fresno 1992 — 1996
Bachelor's Degree, Accounting
Walmart March 2015 - Present
Army National Guard December 2010 - Present
C3/CustomerContactChannels, Inc. December 2014 - February 2015
Skills
Computer Proficiency, People Management, Time Management, People Skills, Communication, Flight Planning, Military Training, Professional..., Teamwork, Creative Thinking
Education
Cochise College 2010 — 2010
40+ hours, Unmanned Aeronautical Science
Seymour High School 2004 — 2008
High School, Regular/General High School/Secondary Diploma Program, 2.9 GPA
C3/CustomerContactChannels, Inc. September 2014 - Present
C3/CustomerContactChannels, Inc. January 2014 - September 2014
Skills
C++, C#, Object-oriented..., Object Oriented Software, Java, Ruby, Pascal, Data Structures, TCP/IP, IP Networking, Microsoft Office, Workforce Management, Real Time Monitoring, Real-time Data..., HVAC, Information Security, Network Security, Silverlight, Visual Studio, Software Development, Software Documentation, Software Engineering, Project Delivery, Software Project..., Supervisory Skills, Quality Assurance, Software Testing, Web Development, Unity3D
Education
Idaho State University 2010 — 2013
Bachelor of Applied Science (B.A.Sc.), Computer Science
C3/CustomerContactChannels, Inc. May 2013 - July 2015
Skills
Telecommunications, Manual Labor, Customer Service, Direct Sales, Retail Sales
Education
ITT Technical Institute-Tucson 2015 — 2017
Associate’s Degree, Computer and Electronics Engineering Technology
C3/CustomerContactChannels, Inc. September 2015 - Present
Deb Shops, Inc. June 2015 - September 2015
ridley's family markets August 2014 - June 2015
Skills
Customer Service, Sales, Customer Satisfaction, Retail, Training, Time Management, Inventory Management, Data Entry, Inventory Control, Employee Training, Merchandising
Education
College of Southern Idaho 2014 — 2018
Secondary Education and Teaching
Gooding High School 2010 — 2014