C3/CustomerContactChannels, Inc.

Industry: IT service management company

Description

Founded: 2004 Parent organizations: Everise Holdings, Sunrise BPO Pte Ltd.

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C3/CustomerContactChannels, Inc. Employees

Employee
Years
Job
Industry
Aaron Lyda, B.S., HRTD Aaron Lyda, B.S., HRTD Twin Falls, Idaho Details
Aaron Lyda, B.S., HRTD's C3/CustomerContactChannels, Inc. Experience 2015 - 2015
Job
Industry Food Production
Experience
Glanbia  August 2014 - Present
C3/CustomerContactChannels, Inc.   2015 - 2015
Employers Resource  May 2013 - January 2014
WorkSmart Consulting   April 2008 - December 2012
BBSI  December 2006 - March 2008
Intermountain Consulting Group Inc.   August 1998 - December 2006

Skills
Leadership, Training, Employee Benefits, Program Management, Mergers & Acquisitions, Strategic Planning, Team Building, New Business Development, Start-ups, Business Strategy, Business Development, Negotiation, Public Relations, Leadership Development, Management, Employee Relations, Human Resources, Recruiting, Talent Management, Performance Management, Benefits Administration, HR Consulting, Payroll, Change Management, Business Planning, Coaching, Sales

Education
Idaho State University   1990 — 1995
Bachelor's of Science, Human Resource Training and Development, Corporate Technology and Accounting

Twin Falls High School

Mariana Medrano Mariana Medrano Twin Falls, Idaho Details
Mariana Medrano's C3/CustomerContactChannels, Inc. Experience 2011 - 2012
Job HR Clerk at TIC The Industrial company
Industry Construction
Experience
TIC The Industrial company  August 2012 - Present
C3/CustomerContactChannels, Inc.   2011 - 2012
Spears Manufacturing  2009 - 2011

Skills
Microsoft Excel, Payroll, Customer Service, Microsoft Office, Mass Hiring, Hiring Practices, Office Administration, Clerical Work, Clerical Skills, Human Resources, Onboarding, Healthcare, New Hire Processes, New Hire Orientations, New Hire Paperwork, Confidentiality, Filing, Electronic Filing, Contract Management, Contractors, Supervisory Skills, Inspection, Construction Safety, Project Estimation, Subcontracting, Process Scheduler

Education
Jerome High School   2004 — 2006

College of Southern Idaho

Senate Eskridge Senate Eskridge Twin Falls, Idaho Details
Senate Eskridge's C3/CustomerContactChannels, Inc. Experience October 2013 - May 2014
Job Expansion Manager at World Financial Group
Industry Financial Services
Experience
Binary Trade Group   May 2014 - Present
World Financial Group (WFG)   March 2013 - Present
C3/CustomerContactChannels, Inc.   October 2013 - May 2014
Re-Trans   March 2009 - December 2013
C3/CustomerContactChannels, Inc.   August 2011 - October 2013
C3/CustomerContactChannels, Inc.   August 2010 - August 2011
John J Jerue Brokers   September 2007 - March 2009
Trinity Transport  March 2005 - September 2007
Glc Products   January 2003 - November 2004

Skills
Life Insurance, Leadership, Management, Training, Team Management, Retirement Planning, Asset Protection, BPO, Insurance, Account Management, Team Leadership, Forecasting, Coaching, Program Management, Business Development, Sales Management, Management Consulting, Strategic Planning, Leadership Development, Microsoft Office, Performance Improvement, Microsoft Excel, Analytics, Consulting, Critical Thinking, Quality Assurance, Options, Performance Appraisal, Incentive Programs, Investments, Brokers, Operating Budgets, Problem Solving, Motivation, Stock Market, Stock Trading, Call Centers, Budget, Debt Elimination, Operations Management, Strategic Thinking, Workforce Management, Contact Centers, Derivatives Trading, Human Resources, Vendor Management, Business Process..., Key Performance..., Performance Management, Outsourcing

Education
College of Southern Idaho   1996 — 2002
Business

College of Southern Idaho

Christopher Bierman Christopher Bierman Tulsa, Oklahoma Area Details
Christopher Bierman's C3/CustomerContactChannels, Inc. Experience April 2012 - Present
Job Scheduling Analyst at C3/CustomerContactChannels, Inc.
Industry Telecommunications
Experience
C3/CustomerContactChannels, Inc.   April 2012 - Present
Dollar Thrifty Automotive Group  June 2011 - March 2012

Skills
Call Centers, Vendor Management, Process Improvement, Customer Satisfaction, Customer Service, Forecasting, Workforce Management

Education
Northeastern State University   2004 — 2009
Bachelor's Degree

Jason Leggett Jason Leggett Las Vegas, Nevada Details
Jason Leggett's C3/CustomerContactChannels, Inc. Experience September 2014 - January 2015
Job Resolutions Manager at Barclaycard
Industry Banking
Experience
Barclaycard  February 2015 - Present
C3/CustomerContactChannels, Inc.   September 2014 - January 2015
Williams-Sonoma, Inc.   June 2014 - August 2014
OneWest Bank  May 2011 - December 2013

Skills
Customer Service, Equity Funding, Mailroom Operations, Call Centers, Document Drafting

Education
Cerritos College

Lisa Trombetta Lisa Trombetta Tucson, Arizona Details
Lisa Trombetta's C3/CustomerContactChannels, Inc. Experience 2011 - Present
Job Operations Supervisor at C3/CustomerContactChannels, Inc.
Industry
Experience
C3/CustomerContactChannels, Inc.   2011 - Present

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Access, Data Entry, Supervisory Skills, Customer Satisfaction, Call Centers, Team Building, Process Improvement

Education
Brown Mackie College-Tucson
Associate's degree, Computer Networking

Yessica Batista Yessica Batista Salt Lake City, Utah Details
Yessica Batista's C3/CustomerContactChannels, Inc. Experience November 2013 - Present
Job Supervisor at C3/CustomerContactChannels, Inc.
Industry Nonprofit Organization Management
Experience
C3/CustomerContactChannels, Inc.   November 2013 - Present
Council of Social Concern   2005 - 2013

Education
University of Massachusetts Lowell   2003 — 2005
Psychology, 2 Years

Middlesex Community College   2001 — 2003
Associate of Science (AS), Liberal Arts and Sciences/Liberal Studies

Northshore Community College   1992 — 1993
Certificate, Early Childhood Education and Teaching

Ashley Emmitt Ashley Emmitt Killeen/Temple, Texas Area Details
Ashley Emmitt's C3/CustomerContactChannels, Inc. Experience July 2015 - Present
Job Owner of LadyinRedProductions /Manager/Trainer/Sales/CustomerService Professional/Virtual Assistant
Industry Telecommunications
Experience
C3/CustomerContactChannels, Inc.   July 2015 - Present
Gila LLC  January 2015 - June 2015
Aaron's, Inc   August 2011 - May 2013
CCISD  October 2010 - December 2011

Skills
Microsoft Office, Telephone Skills, Typing, Office Equipment, Phone Etiquette, Money Handling, Office Work, Military Experience, Problem Solving, Attention To Detail, Calm Under Pressure, Multitasker, Database Administration, General Office Duties, Work Orders, Work Instructions, Call Center Development, Credit Card Processing, Texas, Communication, Customer Service, Management, Microsoft Word, Training, Microsoft Excel, Sales, Coaching, Customer Satisfaction, PowerPoint, Public Speaking, Human Resources, Research, Data Entry, Quality Assurance, Time Management, Staff Development, Program Management, Call Centers, Project Management, Recruiting, Leadership, Budgets, Process Improvement, Customer Retention, Outlook, Editing, Customer Experience, Access, Team Leadership, Leadership Development

Education
Penn Foster Career School   2015 — 2016
Certified, Medical Insurance Specialist/Medical Biller

Central Texas College   2010 — 2012
Associates Degree, Social Work

Timothy Parry Timothy Parry Greater Salt Lake City Area Details
Timothy Parry's C3/CustomerContactChannels, Inc. Experience September 2012 - February 2013
Job Disabled Veteran at U.S. Department of Veterans Affairs
Industry Management Consulting
Experience
U.S. Department of Veterans Affairs   June 2005 - Present
Xerox  November 2013 - December 2013
Credit Corp   August 2013 - November 2013
Dollar Financial Group  March 2013 - August 2013
C3/CustomerContactChannels, Inc.   September 2012 - February 2013
ITT Technical Institute  November 2010 - June 2011
Sears Holdings Corporation  October 2006 - December 2010
Santa Rosa Scorchers   April 2005 - January 2007
LTS Productions   2005 - 2007
Target  August 2005 - September 2006

Skills
Training, Leadership, Management, Recruiting, Team Building, Human Resources, Interviews, Marketing, Logistics, Customer Service, Procurement, Payroll, Security Clearance, Product Management, Advertising, Government, New Hire Orientations, Income Statement, Admissions, Aircraft, Workforce Management, Employee Training, Mentoring, Youth Mentoring, Team Mentoring, Organizational..., Organizational..., College Recruiting, Collections, Microsoft Office, Critical Thinking, Performance Management, Creative Problem Solving, Group Dynamics, Training Management, Call Centers, Retail

Education
Western Governors University   2014 — 2015
Master of Business Administration (M.B.A.), Management and Strategy

Stevens-Henager College-Murray   2013 — 2013
Master of Business Administration (M.B.A.), Business Administration, Management and Operations

Chapman University   2003 — 2005
Bachelor of Arts (B.A.), Social Sciences, 3.644

Community College of the Air Force   1995 — 2002
Associate's degree, Business Administration, 3.0

Sandra Cote Sandra Cote Waco, Texas Details
Sandra Cote's C3/CustomerContactChannels, Inc. Experience October 2013 - December 2013
Job Bartender at Nite Court and Cashier/Customer Service at HEB
Industry Information Services
Experience
EMSI  June 2015 - Present
Target  November 2014 - Present
Nite Court Saloon   July 2014 - Present
HEB  January 2014 - June 2015
C3/CustomerContactChannels, Inc.   October 2013 - December 2013
EMSI  June 2007 - October 2013
Treff's   November 2007 - March 2009
Walmart  October 2006 - June 2007
Albertsons  July 2004 - August 2005

Skills
Microsoft Word, Microsoft Excel, Photoshop, PowerPoint, Painting, Drawing, Problem Solving, Data Entry, Microsoft Office, Customer Service, Photography, Medical Records, Web Design, Software Documentation, Sales, Sales Management, Leadership, Social Media, Public Speaking, Marketing

Education
Mclennan Community College
Associate's degree, Medical Laboratory Technician

KC Hulse KC Hulse Saint George, Utah Details
KC Hulse's C3/CustomerContactChannels, Inc. Experience August 2010 - July 2011
Job Quality Control Manager at Ram Company
Industry Aviation & Aerospace
Experience
Ram Company  December 2014 - Present
Ram Company  January 2014 - Present
Ram Company  August 2011 - Present
C3/CustomerContactChannels, Inc.   August 2010 - July 2011

Skills
Six Sigma, Continuous Improvement, Process Improvement, Lean Manufacturing, Aerospace, Manufacturing, Team Building, Testing, Engineering, Microsoft Office, Quality Management, Operations Management, Root Cause Analysis, Value Stream Mapping, Quality Assurance, Customer Service, Leadership, Public Speaking, Management, Microsoft Word, Sales

Education
Dixie State College   2011 — 2014
Associate of Arts and Sciences (AAS), Business Administration and Management, General

College of Southern Idaho   2010 — 2011

brent hays brent hays Waco, Texas Details
brent hays's C3/CustomerContactChannels, Inc. Experience August 2012 - Present
Job Operations Supervisor at C3/CustomerContactChannels, Inc.
Industry Outsourcing/Offshoring
Experience
C3/CustomerContactChannels, Inc.   August 2012 - Present
Coca-Cola Enterprises  April 2008 - July 2011

Skills
Training, Coaching, Supervisory Skills, Leadership, Critical Thinking, Communication, Public Speaking, Employee Training, Team Building

Education
Mclennan Community College   2005 — 2008

Sam Houston State University   2004 — 2005
Business, Management, Marketing, and Related Support Services

Lorena High School   2001 — 2004
High School

Daniel Rock Daniel Rock Twin Falls, Idaho Details
Daniel Rock's C3/CustomerContactChannels, Inc. Experience May 2014 - Present
Job Csr at C3/CustomerContactChannels, Inc.
Industry Outsourcing/Offshoring
Experience
C3/CustomerContactChannels, Inc.   May 2014 - Present
Qualfon/Center Partners  March 2012 - November 2013

Education
College of Southern Idaho   2014 — 2018
Music Performance, General

Idaho State University   2004 — 2007
N/a, Music Teacher Education

Terry Neumann Terry Neumann Boise, Idaho Area Details
Terry Neumann's C3/CustomerContactChannels, Inc. Experience July 2010 - Present
Job Manager of Support Services at Taos
Industry Outsourcing/Offshoring
Experience
Taos  October 2014 - Present
C3/CustomerContactChannels, Inc.   July 2010 - Present
C3/CustomerContactChannels, Inc.   2010 - October 2014
Dell  June 2002 - October 2007

Skills
BPO, Workforce Management, Customer Satisfaction, Call Center, Operations Management, Vendor Management, Microsoft Office, Microsoft SQL Server, Business Process..., Call Centers, Process Improvement, Avaya, CRM, Project Management, Outsourcing, Quality Assurance, Customer Experience, Management, Troubleshooting, Team Leadership, Performance Management, Team Management, Contact Centers, Call Center Development, Six Sigma, Performance Improvement, Coaching, Inbound Marketing, Human Resources, Program Management, Training, Customer Retention, Technical Support, Contact Center..., IEX, Service Delivery, Telemarketing, Leadership, Cross-functional Team..., Employee Training, Change Management, Team Building, P&L Management, Customer Support, Telecommunications, Forecasting, Account Management, Software Documentation, Avaya Technologies

Education
Western Governors University   2014 — 2016
Bachelor of Science (B.S.), Information Technology, 3.75

ITT Technical Institute-Boise   1991 — 1992
Associate's degree, Computer Aided Drafting, 3.5

Jeff Abram Jeff Abram Twin Falls, Idaho Details
Jeff Abram's C3/CustomerContactChannels, Inc. Experience August 2010 - January 2012
Job Business Development Specialist
Industry Retail
Experience
Lowe's Home Improvement  December 2012 - Present
C3/CustomerContactChannels, Inc.   August 2010 - January 2012
OK Auto Systems   January 2006 - August 2010
Magic Valley Realty   May 2008 - June 2010

Skills
Customer Experience, Recruiting, Store Management, Customer Retention, Facebook, Retail, Call Centers, Training, Shrinkage, Software Documentation, Sales, Advertising, Customer Service, Leadership, Facilities Management, Process Scheduler, Human Resources, Customer Satisfaction, Competitive Analysis, Quality Assurance, Time Management, Operations Management, Retail Sales, E-commerce, Income Statement, Marketing, Management, Interviews, Event Planning

Education
College of Southern Idaho   2012 — 2014
Associate's Degree, Economics

College of Southern Idaho   2008 — 2008
Certificate in Real Estate, Real Estate

Simona Condurache Simona Condurache Miami/Fort Lauderdale Area Details
Simona Condurache's C3/CustomerContactChannels, Inc. Experience September 2013 - Present
Job Accounting Supervisor Treasury and Cash Accounting & Analysis at C3/CustomerContactChannels, Inc.
Industry Accounting
Experience
C3/CustomerContactChannels, Inc.   September 2013 - Present
Air Marshall, Inc.   May 2007 - September 2013
LEGATO LLC   April 2002 - May 2006

Skills
Accounting, Forecasting, Financial Analysis, Budgets, Microsoft Office, Strategic Planning, Microsoft Excel, Research, Outlook, Accounts Receivable, Financial Reporting, Process Improvement, Bank Reconciliation, Account Reconciliation, Management

Education
Florida International University   2008 — 2009
Graduate, Accounting

Universitatea „Dunărea de Jos” din Galați   1997 — 2001
Bachelor's degree, Accounting and Computer Science

Kelley Turner Kelley Turner Twin Falls, Idaho Details
Kelley Turner's C3/CustomerContactChannels, Inc. Experience August 2010 - December 2012
Job Executive Assistant at Snelson Financial Group
Industry Insurance
Experience
Snelson Financial Group   January 2013 - Present
C3/CustomerContactChannels, Inc.   August 2010 - December 2012

Skills
Call Centers, Customer Service, Customer Satisfaction, Customer Experience, Workforce Management, Outlook, Training, Lotus Notes, BPO, Microsoft Office, Data Entry, Telephone Skills

Education
Boise State University   1983 — 1989
Bachelor of Science (BS), Secondary Education and Teaching

Twin Falls High School   1979 — 1983
Bachelor of Science (BS), Secondary Education and Teaching

Tanya Skamarycz Griffin Tanya Skamarycz Griffin Tucson, Arizona Area Details
Tanya Skamarycz Griffin's C3/CustomerContactChannels, Inc. Experience September 2013 - Present
Job Licensed Health Insurance Producer in 43 States Certified by Medicare. Nature Photography.
Industry Insurance
Experience
Achieve Test Prep - The Fastest Way to Earn Your RN & BSN  July 2014 - Present
C3/CustomerContactChannels, Inc.   September 2013 - Present
Fred's Arena Steakhouse   November 2011 - June 2013
BAYADA Home Health Care  October 2008 - September 2009
Deaconess Home School   June 2007 - October 2008
James L. Maher Center  June 2006 - 2007

Skills
Customer Service, Customer Satisfaction, Call Centers, Outlook, Medical Terminology, Microsoft Office, Health Insurance, Licensed Life & Health..., Medical Billing and..., Health Care Reform, Medicare Prescription..., Medication..., Defensive Driving, Human Services..., Instructor for..., Adult First Aid and CPR, Infant and Child CPR, Crisis Response Team, Residential Manager, Medical Office..., Sales

Education
Southwestern Vermont Career Development Center   2011 — 2013
Certificate, Medical Terminology / Medical Billing and Coding with Medical Office Administration, 98.9

Mount Wachusett Community College
Certificate, Human Services, General

Sharon Mayhawk Sharon Mayhawk Greater Detroit Area Details
Sharon Mayhawk's C3/CustomerContactChannels, Inc. Experience 2012 - 2013
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
General Dynamics Information Technology  2013 - 2014
C3/CustomerContactChannels, Inc.   2012 - 2013
Technisource  March 2010 - April 2010
Afni  July 2007 - September 2007
State of Michigan  April 2006 - June 2007
Linda Trippel   June 2004 - June 2005

Skills
Customer Service, Typing, Microsoft Word, Microsoft Office, Waitressing, 10 Key, Childcare, Babysitting, Help Desk Support, Access, Call Centers, Software Documentation, Troubleshooting, Phone Etiquette, Lotus Notes, Windows, Outlook, Customer Support, Customer Experience, Technical Support, People Skills, PowerPoint, Windows XP, Healthcare, Telephone Skills, Data Entry, Windows 7, Customer Satisfaction, Microsoft Office 2007, Windows Vista, Teamwork, Time Management, Critical Thinking

Education
Mclennan Community College   2011 — 2012
N/A, Pre-Veterinary Studies

ITT Technical Institute-Troy   2006 — 2008
N/A, Information Technology - Software Applications & Programming

Gerald (Jerry) Mansfield Gerald (Jerry) Mansfield Killeen, Texas Details
Gerald (Jerry) Mansfield's C3/CustomerContactChannels, Inc. Experience August 2014 - Present
Job VEPS Champion at C3/CustomerContactChannels, Inc.
Industry Real Estate
Experience
C3/CustomerContactChannels, Inc.   August 2014 - Present
iMark Properties   March 2012 - Present
C3/CustomerContactChannels, Inc.   April 2014 - August 2014
Sprint Nextel  April 2010 - October 2013
Sprint Nextel  August 2003 - May 2010
Action Pawn Shop   June 1992 - August 2003

Skills
Customer Retention, Wireless, Call Centers, Telecommunications, Selling, Customer Satisfaction, Solution Selling, Team Leadership, Direct Sales, Mobile Devices, Management, Project Management, VoIP, Call Center, National Association of..., Texas Association of..., Real Estate, Team Management, Supervisory Skills, Supervising, Coaching, Recruiting, Agent Development, Workforce Management, Work Ethic, Dedicated Professional

Education
Ashford University
none yet, Business Management

Central Texas College

Lamar University
Real Estate

Kelley Steen Kelley Steen Twin Falls, Idaho Details
Kelley Steen's C3/CustomerContactChannels, Inc. Experience September 2013 - Present
Job Freelancer at KelyJames.com
Industry Information Technology and Services
Experience
C3/CustomerContactChannels, Inc.   September 2013 - Present
Kelley's Web & Media   January 2007 - Present
Papa Johns  March 2013 - June 2013
Steens Catering   January 2011 - August 2012
Swire Coca Cola, USA  March 2008 - June 2008
My 3 Sons Services   April 2006 - December 2007

Skills
Web Development, Computer Repair, Problem Solving, Social Media Marketing, Entrepreneurship, Web Design, Marketing Strategy, Strategic Planning, Microsoft Excel, Marketing, Online Advertising, SEO, Public Speaking, Microsoft Office, Business Strategy, New Business Development, Marketing Research, Customer Service, Management, Coaching, Sales Management, Team Building, Data Analysis, Sales, Social Media, Public Relations, Training, WordPress, Business Planning

Education
Boise State University   2007 — 2010
BBA, Business Management

College of Southern Idaho   2004 — 2007
Associates, General Business

Blaine Muir Blaine Muir Tucson, Arizona Details
Blaine Muir's C3/CustomerContactChannels, Inc. Experience July 2013 - Present
Job Agent at C3/CustomerContactChannels, Inc.
Industry Biotechnology
Experience
C3/CustomerContactChannels, Inc.   July 2013 - Present
Fry's Food and Drug  December 2008 - June 2013
Jack in the Box  December 2006 - June 2008
Marcos Pizza  August 2006 - December 2006

Skills
Microsoft Excel, Microsoft Office, Microsoft Word, Customer Service, Laboratory Skills, IR spectroscopy, Mass Spectrometry, Gas Chromatography, Organic Synthesis, Organic Chemistry

Education
University of Arizona   2011 — 2014

Chandler/Gilbert Community College   2007 — 2011
Associate of Science (A.S.), Chemistry, 3.0

Maria Desiree Cintron Maria Desiree Cintron Hollywood, Florida Details
Maria Desiree Cintron's C3/CustomerContactChannels, Inc. Experience August 2011 - March 2013
Job Accounting Manager at Vertical Bridge
Industry Telecommunications
Experience
Vertical Bridge  September 2014 - Present
Intermedix  March 2013 - September 2014
C3/CustomerContactChannels, Inc.   August 2011 - March 2013
Broward Factory Service  June 2006 - August 2011
Diversified  September 2001 - July 2006

Skills
Account Reconciliation, PowerPoint, Microsoft Word, Accounts Receivable, QuickBooks, Microsoft Excel, Accounting, Accounts Payable, Cash Management, Paychex, Accruals, Invoicing, Windows, Mass 200, NetSuite, GAAP, General Ledger, Financial Accounting, Cash Flow, Cash Flow Forecasting, Department Budgeting, Budget Forecasts, SOX Compliancy, Bank Reconciliation, International Account..., Balance, Financial Reporting, Journal Entries, Fixed Assets, Sarbanes-Oxley Act, US GAAP, Budgets, Mas 90, Ledger, Invoice Processing

Education
Broward Community College   2005 — 2007
Associate's degree, Accounting

Nova Southeastern University

Rebecca Whitton Rebecca Whitton Waco, Texas Details
Rebecca Whitton's C3/CustomerContactChannels, Inc. Experience May 2014 - February 2015
Job Experienced Customer Service Representative and Office Administrative Assistant
Industry Telecommunications
Experience
C3/CustomerContactChannels, Inc.   May 2014 - February 2015
Dollar General  December 2013 - April 2014
Texas Health and Human Services Commission  January 2013 - June 2013
McLennan County  December 2011 - January 2013
EMSI  August 2011 - December 2011

Skills
Clerical Work, Typing, Microsoft Office, Legal Research, Customer Service, Telecommunications, Receptionist Duties, Fast Paced Call Center, Office Administration, Cold Calling, Sales, Public Speaking, Secretarial Skills, Multi-line Phone, Negotiation, De-escalation, Intake/Screening, Case Management, Case Work, Scheduling

Education
Mclennan Community College   2010 — 2011
Associate of Arts and Sciences (A.A.S.), Legal Assistant/Paralegal

University of Wisconsin-Eau Claire   2008 — 2009
Library and Information Science

Amarillo College   2004 — 2006
Undergraduate Studies

Carol Bryce Carol Bryce Orange County, California Area Details
Carol Bryce's C3/CustomerContactChannels, Inc. Experience January 2014 - March 2014
Job Retail Professional
Industry Food & Beverages
Experience
Disneyland Resort  April 2014 - Present
C3/CustomerContactChannels, Inc.   January 2014 - March 2014
Convergys  April 2013 - October 2013
Tucson Truck Terminal   2011 - 2012

Education
Pima Community College   2006 — 2007
Culinary Arts/Chef Training

Robert Morris University - Illinois   1997 — 1997
Medical/Clinical Assistant

Joliet Junior College   1994 — 1994
High School, GED

Rose Fisher Rose Fisher Twin Falls, Idaho Details
Rose Fisher's C3/CustomerContactChannels, Inc. Experience September 2010 - December 2012
Job Cooking with Ms Rose at College of Southern Idaho
Industry Consumer Services
Experience
College of Southern Idaho  July 2011 - Present
Rose Fisher Original Art   January 1980 - Present
C3/CustomerContactChannels, Inc.   September 2010 - December 2012
Las Vegas, Nevada  January 2000 - February 2005

Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C, Java, Data Entry, Teamwork, Team Leadership, Painting, Oil Painting, protraits, Acrylic Painting, Modern Art, Landscape Painting, Management, Property Management, Community Gardens, Sales Management, Direct Sales, Administration, Access, Social Networking

Education
College of Southern Idaho   2005 — 2011
Associate of Arts (AA)

College of the Desert   1975 — 1988
Associate of Arts (AA), Fine/Studio Arts, General

joyce lara joyce lara Tucson, Arizona Details
joyce lara's C3/CustomerContactChannels, Inc. Experience April 2014 - Present
Job at
Industry Outsourcing/Offshoring
Experience
C3/CustomerContactChannels, Inc.   April 2014 - Present
Afni  November 2007 - April 2014
infonxx  April 2003 - March 2007

Skills
eWFM, RTA, Enterprise..., Citrix, Cisco Technologies, Aspect, Aspect ACD, Kronos, ERP, Microsoft Office, Microsoft Excel, Microsoft Word, knowlagent, Rockwell

Education
New Mexico State University-Alamogordo   1985 — 1996
general

santa monica city college   1981 — 1982

university high school   1979 — 1981

Anna Hoobler Anna Hoobler Seattle, Washington Details
Anna Hoobler's C3/CustomerContactChannels, Inc. Experience August 2010 - July 2012
Job Motivator, Coach and Trainer helping people accomplish their business & personal goals
Industry Insurance
Experience
Aflac  July 2014 - Present
Aflac  April 2013 - July 2014
Aflac  November 2009 - April 2013
C3/CustomerContactChannels, Inc.   August 2010 - July 2012
Canyonside Irwin Realty   March 2009 - December 2010
Dragt Construction, Inc   September 2004 - April 2009
Capital One  March 2001 - August 2004

Skills
Team Leadership, Call Center Development, Insurance, Health Insurance, Team Building, Medicare Advantage, Medicare Prescription..., Cafeteria Plans, Brokers, Account Management, Health Care Reform, Sales, High Reliability, Follow Through, Management, Human Resources, Employee Relations, Leadership, Payroll, Time Management, Employee Benefits, Life Insurance, Disability Insurance, Customer Service, Term Life Insurance, Small Business, Training, Health Savings Accounts, Coaching, Sales Management, Marketing

Education
Boise State University
Business Administration, Management and Operations

College of Southern Idaho

Ron Friend Ron Friend Greater Salt Lake City Area Details
Ron Friend's C3/CustomerContactChannels, Inc. Experience August 2010 - Present
Job Facility/Security Manager at C3/CustomerContactChannels, Inc.
Industry Outsourcing/Offshoring
Experience
C3/CustomerContactChannels, Inc.   August 2010 - Present

Skills
Operations Management, Process Improvement, Vendor Management, Project Management, Facilities Management, Account Management, Management, Customer Satisfaction, Training, Call Centers, Troubleshooting, Team Leadership, Project Planning, Team Management, Team Building, Microsoft Office, Budgets, Software Documentation, Customer Service, Outsourcing, Service Delivery, Leadership, Performance Management, Change Management, Telecommunications, Program Management, Workforce Management, Contract Negotiation, Coaching, Security, Process Scheduler, IEX, Cross-functional Team..., Customer Experience

Education
Columbia College
Bachelor of Business Administration (B.B.A.)

Danell Parkhurst Danell Parkhurst Twin Falls, Idaho Details
Danell Parkhurst's C3/CustomerContactChannels, Inc. Experience August 2012 - Present
Job customer service specialist at C3/CustomerContactChannels, Inc.
Industry Outsourcing/Offshoring
Experience
C3/CustomerContactChannels, Inc.   August 2012 - Present
EarthLink Business  August 2006 - July 2012

Skills
Troubleshooting, Customer Satisfaction, Telecommunications, Customer Service, Team Leadership, Microsoft Office, Technical Support, Sales, Process Improvement, Data Center, Customer Retention, Call Centers

Education
Brigham Young University - Hawaii
Music Performance, General

Blake Welling Blake Welling Boise, Idaho Details
Blake Welling's C3/CustomerContactChannels, Inc. Experience September 2011 - December 2011
Job temp at Select Staffing
Industry Telecommunications
Experience
Select Staffing  October 2013 - Present
none  August 2013 - Present
Chobani  January 2013 - July 2013
Staff Pro  2012 - 2012
C3/CustomerContactChannels, Inc.   September 2011 - December 2011

Skills
Call Center, Ten Key, Customer Service, Customer Satisfaction, 10 Key, Copying, Telephone Skills, Data Entry, Customer Experience, Supervisory Skills, Fax, Security, Telemarketing, Computer Repair, Filing

Education
Golden West College   2005 — 2007
Associate of Arts (A.A.), Fine/Studio Arts, General, 3.56

Kim Langer Kim Langer Twin Falls, Idaho Details
Kim Langer's C3/CustomerContactChannels, Inc. Experience
Job Operations Supervisor at C3/CustomerContactChannels, Inc.
Industry Outsourcing/Offshoring
Experience
C3/CustomerContactChannels, Inc.  

Skills
Customer Service, Customer Satisfaction, Sales, Supervisory Skills, Leadership Development

Education
College of Southern Idaho   2007 — 2009
Associate's degree, English/Language Arts Teacher Education

Shawne Hodges Shawne Hodges Joplin, Missouri Area Details
Shawne Hodges's C3/CustomerContactChannels, Inc. Experience June 2010 - Present
Job VP of Operations at C3, Customer Contact Channels, Inc.
Industry Outsourcing/Offshoring
Experience
C3/CustomerContactChannels, Inc.   June 2010 - Present
Aegis Limited  October 2003 - June 2010
US Army  June 1999 - October 2003
ATC Communications Group, Inc.   January 1998 - June 1999

Skills
Call Center, BPO, Call Center Development, Business Strategy, Business Process..., Customer Service, Customer Retention, Offshore, Service Delivery, Inbound, Outbound, Cross Selling, Up Selling, PMP, P&L, Nearshore, Performance Improvement, Auditing, Operational Excellence, Leadership Development, Project Planning, Project Management, Executive..., Global Client Management, Project Finance, Workforce Management, Quality Management, Corporate Development, Contract Negotiation, Global Operations, Telemarketing, Inbound Marketing, Process Improvement, Operations Management, Call Centers, Vendor Management, Contact Centers, Outsourcing, Management, Quality Assurance, Income Statement, Training, Performance Management, Customer Satisfaction, Team Management, Leadership, Contact Center..., Offshoring, CRM, Avaya

Education
Missouri Southern State University
Bachelor of Business Administration (B.B.A.), Business/Commerce, General

Aly Ruiz Aly Ruiz Twin Falls, Idaho Details
Aly Ruiz's C3/CustomerContactChannels, Inc. Experience August 2014 - Present
Job Student at College of Southern Idaho
Industry Law Enforcement
Experience
C3/CustomerContactChannels, Inc.   August 2014 - Present

Education
College of Southern Idaho   2012 — 2015

Caroline Marty Caroline Marty Salt Lake City, Utah Details
Caroline Marty's C3/CustomerContactChannels, Inc. Experience September 2014 - Present
Job Health Advisor at C3/CustomerContactChannels, Inc.
Industry Wireless
Experience
C3/CustomerContactChannels, Inc.   September 2014 - Present
Xerox Services, Inc.   December 2011 - Present
Discover Card  2005 - 2009

Skills
Account Management, Customer Satisfaction, Call Centers, Troubleshooting, Customer Service, Health Insurance, Team Leadership, Customer Experience

Education
Glendale Community College

Crystal Hunter Crystal Hunter Greater Salt Lake City Area Details
Crystal Hunter's C3/CustomerContactChannels, Inc. Experience May 2014 - Present
Job Student at AIU.
Industry Health, Wellness and Fitness
Experience
Black Bear Diner  May 2015 - Present
C3/CustomerContactChannels, Inc.   May 2014 - Present
It works global  August 2013 - Present
Wifey Express OTF, LLC   February 2012 - Present
SEPHORA  March 2014 - May 2014
VMI Nutrition  January 2014 - April 2014

Skills
Microsoft Office, PowerPoint, Customer Service, Microsoft Excel, Microsoft Word, Human Resources, Social Media, HTML, Management, Data Entry, Sales, Retail, Advertising, Payroll, Social Networking

Education
American InterContinental University   2015 — 2017
Associate's degree, Business Administration and Management, General

Ashford University   2012 — 2014
Bachelor of Arts (BA), E-Marketing

Chelsie Willey Chelsie Willey Salt Lake City, Utah Details
Chelsie Willey's C3/CustomerContactChannels, Inc. Experience September 2010 - April 2011
Job Legal Receptionist at Akerman LLP
Industry Legal Services
Experience
Akerman LLP  May 2013 - Present
Wells Fargo  April 2011 - February 2013
C3/CustomerContactChannels, Inc.   September 2010 - April 2011
Teleperformance  October 2008 - September 2010
Shopko  April 2007 - August 2008

Skills
Communication Skills, Word Processing, Teamwork, Customer Service, Microsoft Excel, Financial Risk, Microsoft Word, PowerPoint, Problem Solving, Leadership, Quality Assurance, Web Applications, Analysis, Troubleshooting, Data Entry, Risk Management, Risk Assessment, Credit Risk, Filing, Microsoft Office, Legal Research, Outlook, Management, Telephone Skills, Fax, Communication, Criminal Investigations, Investigative Services, Time Management, Team Leadership, Invoicing, Legal Writing, Team Building, Critical Thinking

Education
Broadview University-West Jordan   2009 — 2012
Associate of Science (A.S.), Criminal Justice

Southpoint Highschool   2007 — 2008
Highschool Diploma, Highschool

Kay Callentine Kay Callentine Boise, Idaho Area Details
Kay Callentine's C3/CustomerContactChannels, Inc. Experience August 2012 - May 2014
Job Independent Educator at Twin Falls, ID
Industry Education Management
Experience
Twin Falls, ID   January 2011 - Present
C3/CustomerContactChannels, Inc.   August 2012 - May 2014
Jerome, Idaho   August 2005 - January 2011

Skills
Teaching, Microsoft Office, Public Speaking, Research, Customer Service, Curriculum Design, Microsoft Excel, PowerPoint, Curriculum Development, Microsoft Word, Coaching, Strategic Planning, Community Outreach, Leadership Development, Team Building, Social Media, Leadership, Staff Development, Training, Event Planning, Editing, Nonprofits, Educational Leadership, Program Management

Education
California State University Stanislaus   1970 — 1976
Masters, Curriculum and Instruction

Washington State University and California State University   1966 — 1976
Bachelors, Master, History, Education

Washington State University   1966 — 1970
Bachelors, History

Shawn Hescock Shawn Hescock Salt Lake City, Utah Details
Shawn Hescock's C3/CustomerContactChannels, Inc. Experience September 2014 - December 2014
Job Human Resources Professional
Industry Accounting
Experience
The Church of Jesus Christ of Latter-day Saints  July 2015 - Present
C3/CustomerContactChannels, Inc.   September 2014 - December 2014
Hospital Shared Services  April 2014 - August 2014
The Church of Jesus Christ of Latter-day Saints  February 2012 - January 2013
Extendicare Health Services  September 2011 - November 2011
LDS Church  January 2008 - July 2009
Regal Cinemas  February 2006 - August 2007

Skills
Customer Service, Filing, Management, Public Speaking, Critical Thinking, Microsoft Office, File Management, Computer Repair, Forklift Operator, Time Management, Teaching, Data Entry, Human Resources, PowerPoint, Customer Satisfaction, Facebook, Teamwork, Microsoft Word, Editing, Research, Team Building, Public Relations, Blogging, Telephone Skills, WordPress, Cashiering, Press Releases, Customer Experience, Newsletters, HTML, Copy Editing, Photography, Leadership, Social Networking, Microsoft Excel, Social Media

Education
Brigham Young University - Idaho   2010 — 2011
Bachelor of Science, Communications

LDS Business College   2007 — 2009
Associate of Science (AS), General Studies

Robert McLemore Robert McLemore Salt Lake City, Utah Details
Robert McLemore's C3/CustomerContactChannels, Inc. Experience January 2015 - Present
Job Safety Specialist
Industry Environmental Services
Experience
CenturyLink  August 2015 - Present
C3/CustomerContactChannels, Inc.   January 2015 - Present
General Dynamics Information Technology  August 2014 - January 2015
HSS, Inc.   November 2013 - August 2014
The Church of Jesus Christ of Latter-day Saints  May 2014 - July 2014
Utah State Hospital  May 2012 - October 2012

Skills
Public Speaking, Microsoft Office, PowerPoint, Research, Microsoft Excel, Microsoft Word, Customer Service, Event Planning, Social Media, Editing, Leadership, Teaching, Public Relations, Nonprofits, Social Networking, Community Outreach

Education
Salt Lake Community College   2015 — 2018
Associate's of Pre-Engineering, Civil and Environmental Engineering

Salt Lake Community College   2015 — 2018
Associate's of Applied Science, Construction Management and Sustainable Building

Embry-Riddle Aeronautical University   2015 — 2017
Bachelor of Science (B.Sc.), Aeronautical/Aerospace Engineering Technology/Technician

OSHA Academy   2014 — 2015
Occupational Safety Health Professional Certification, Associate Safety Health Manager

ITU Online   2014 — 2014
Certificate, Project Management

Mountainland Applied Technology College   2013 — 2014
Certificate, Medical/Clinical Assistant

Mountainland Applied Technology College   2012 — 2012
Certificate, Certified Nurse Assistant

Utah Valley University   2002 — 2012
Bachelor of Science (B.Sc.), Political Science (International Relations)

Washington High School

Alicia Miyares Laszewski Alicia Miyares Laszewski Miami/Fort Lauderdale Area Details
Alicia Miyares Laszewski's C3/CustomerContactChannels, Inc. Experience August 2010 - May 2013
Job
Industry Public Relations and Communications
Experience
Nerium International  January 2014 - Present
YourBrandLab, Inc.   May 2013 - Present
C3/CustomerContactChannels, Inc.   August 2010 - May 2013
American Red Cross  July 2008 - August 2010
PRC  February 1999 - July 2008
Extended Stay America, Inc.   1995 - 1998
Univision-Channel 23   January 1994 - March 1995

Skills
Call Center, Vendor Management, Contact Centers, BPO, CRM, Recruiting, Management, Telemarketing, Customer Experience, Leadership, Training, Inbound Marketing, Outsourcing, Talent Acquisition, Workforce Management, Team Building, Call Centers, Operations Management, Program Management, Marketing Communications, Start-ups, Marketing, Business Process..., Social Media Marketing, Performance Management, Public Relations, Human Resources, Customer Retention, Advertising, Strategy, Customer Satisfaction, Integrated Marketing, Social Media

Education
Clemson University   1989 — 1993
BS Marketing, Concentation in Communications

Amber Kamada Amber Kamada Bountiful, Utah Details
Amber Kamada's C3/CustomerContactChannels, Inc. Experience August 2012 - April 2013
Job Web Adivsor at Bluehost.com
Industry Graphic Design
Experience
Bluehost.com  May 2013 - Present
C3/CustomerContactChannels, Inc.   August 2012 - April 2013
FedEx Ground  August 2011 - April 2012
Taco Bell  January 2011 - July 2011

Skills
Adobe Creative Suite, 3D Studio Max, Microsoft programs, Customer Service, Problem Solving, Team Oriented, Layout, Quality Assurance, Time Management, Artistic Abilities, Fast Learner, Close Attention to...

Education
ITT Technical Institute-Murray   2010 — 2012
Associate's degree, Design and Visual Communications

Alicia Nguyen Alicia Nguyen Twin Falls, Idaho Details
Alicia Nguyen's C3/CustomerContactChannels, Inc. Experience September 2013 - December 2013
Job Online Copy Editor at Progressive Publishing
Industry Writing and Editing
Experience
Progressive Publishing  May 2014 - Present
C3/CustomerContactChannels, Inc.   September 2013 - December 2013
Nifty Marketing   September 2012 - September 2013
BYU-Idaho  June 2008 - July 2012
BYU-Idaho Online Practicum Magazine: Voice   November 2011 - December 2011
BYU-Idaho  September 2011 - December 2011
Student Literary Magazine: Outlet   April 2011 - July 2011
WiDo Publishing   January 2011 - March 2011
Brigham Young University  September 2008 - December 2008

Skills
Editing, Copy Editing, Content Writing, Content Editing, Writing, Creative Writing, Drawing, Microsoft Word, Customer Service, Phone Etiquette, Magazines, WordPress, AP Style, Proofreading

Education
Brigham Young University - Idaho   2008 — 2012
Bachelor of Arts (B.A.), English; Creative Writing, 3.722

James Lycan James Lycan Bountiful, Utah Details
James Lycan's C3/CustomerContactChannels, Inc. Experience September 2011 - April 2012
Job unemployed at Currently Unemployed
Industry Consumer Services
Experience
BBSI dba Strategic Staffing   October 2013 - February 2014
Teleperformance, USA  August 2012 - September 2013
Larry H. Miller Dealerships  July 2012 - July 2012
Spherion  April 2012 - June 2012
C3/CustomerContactChannels, Inc.   September 2011 - April 2012
Progrexion  March 2011 - June 2011
Xerox  October 2009 - February 2011
Teleperformance, USA  December 2010 - December 2010
Discover Financial Services  March 2008 - September 2009
Country Inn & Suites by Carlson Bountiful, UT   March 2008 - June 2008

Skills
Microsoft Excel, Microsoft Word, Photoshop, Illustrator, 10 Key

Education
Eagle Gate College-Layton   2004 — 2006
Associate of Science (A.S.), Graphic Design

Taylorsville High School   1996 — 1999
High school Diploma, Required

Cassandra May Cassandra May Waco, Texas Details
Cassandra May's C3/CustomerContactChannels, Inc. Experience April 2013 - Present
Job HR Generalist at C3/CustomerContactChannels, Inc.
Industry Human Resources
Experience
C3/CustomerContactChannels, Inc.   April 2013 - Present
CONVERGYS CORPORATION  February 2008 - February 2013
WORKFORCE SOLUTIONS FOR THE HEART OF TEXAS  July 2005 - February 2008
Sterling Jewelers  March 2001 - June 2005

Skills
Talent Acquisition, Technical Recruiting, Screening, Recruiting, Applicant Tracking..., Onboarding, Employee Relations, Talent Management, HRIS, Human Resources, Employee Engagement, Sourcing, Performance Management, Internet Recruiting, Interviews, Management

Education
Baylor University   1999 — 2000
Business

Mclennan Community College   1997 — 1999
Associate of Arts (A.A.), Mathematics

Abbie Littleton Abbie Littleton Tulsa, Oklahoma Area Details
Abbie Littleton's C3/CustomerContactChannels, Inc. Experience September 2014 - Present
Job Operations Manager at C3/CustomerContactChannels, Inc.
Industry Leisure, Travel & Tourism
Experience
C3/CustomerContactChannels, Inc.   September 2014 - Present
Northeastern State University  August 2008 - August 2014
Dollar Thrifty Automotive Group  July 2006 - August 2014
Northeastern State University  August 2005 - May 2008

Skills
Microsoft Excel, PowerPoint, Blackboard, Microsoft Word, Microsoft Publisher, Presentation Coaching, Performance Improvement, Team Building, Team Leadership, Team Management, Training, Performance Management, Events Coordination, Program Coordination, Public Speaking, Adult Education, Teaching, Instructional Design, Distance Learning, Leadership, Fundraising, Event Planning, Employee Relations, Nonprofits, Customer Service, Customer Satisfaction

Education
Northeastern State University   2005 — 2008
M.A., Communication Studies

Northeastern State University   2003 — 2005
B.A., Communication Studies, Organizational Leadership

Cassandra Brubaker Cassandra Brubaker Oklahoma City, Oklahoma Area Details
Cassandra Brubaker's C3/CustomerContactChannels, Inc. Experience September 2011 - September 2012
Job Stewardship & Alumni Relations Coordinator at University of Oklahoma
Industry Writing and Editing
Experience
University of Oklahoma  September 2014 - Present
Northeastern State University  August 2013 - August 2014
Raymond James Financial Inc.  February 2013 - August 2013
Community Care College  September 2012 - February 2013
C3/CustomerContactChannels, Inc.   September 2011 - September 2012
Northeastern State University  January 2012 - May 2012
University of Oklahoma  August 2010 - August 2011
University of Oklahoma  August 2009 - May 2011
University of Oklahoma- ROUTES   January 2010 - May 2010
Dollar Thrifty Automotive Group  May 2006 - August 2009

Skills
Editing, Public Speaking, Advertising, Microsoft Office, Newspapers, Time Management, Social Media, Press Releases, Blogging, Social Networking, AP Style, Facebook, Public Relations, Photography, Management, Customer Service, Entertainment Journalism, Editorial, Broadcast, News Writing, Broadcast Journalism, Breaking News, Social Media Marketing, Media Relations, Teaching, Marketing, Final Cut Pro, Copy Editing, Newspaper, Creative Writing, Newsletters, Higher Education, Acting, Writing, news, break, c, mar, Presentations, Proofreading, Promotions, Marketing Communications

Education
University of Oklahoma   2009 — 2011
M.A., Journalism and Mass Communication

Northeastern State University   2005 — 2009
B.A., mass communication, emphasis in Broadcast Journalism

Stacey Schacht Stacey Schacht Boca Raton, Florida Details
Stacey Schacht's C3/CustomerContactChannels, Inc. Experience December 2014 - Present
Job Operations Assistant at C3/Customer Contact Channels, Inc.
Industry Insurance
Experience
C3/CustomerContactChannels, Inc.   December 2014 - Present
Life Insurance Concepts   August 2014 - December 2014
Greater Boca Raton Chamber of Commerce  February 2014 - August 2014
Banyan Finance   October 2011 - October 2013
Jewish Federation of South Palm Beach County  September 2007 - August 2011
Velasquez & Lausell   September 2005 - September 2006
American Rights at Work  January 2004 - April 2005
The Feldman Group  February 2003 - September 2003
Campaign to Re-Elect Senator Max Baucus   September 2001 - November 2002
Florida Crystals  April 1994 - September 2001

Skills
Fundraising, Event Planning, Nonprofits, Community Outreach, Event Management, Office Management, Administrative..., Volunteer Management, Public Speaking, Philanthropy, Editing, Grant Writing, Proposal Writing, Administration, Budgets, Leadership, Management, Team Building, Training, Policy, Customer Service, Strategic Planning

Education
Florida Atlantic University   2013 — 2013
Certificate in Human Resource Management

Georgetown University   1991 — 1993
Bachelor of Arts (BA), History and Government

Steven Jetton Steven Jetton Sahuarita, Arizona Details
Steven Jetton's C3/CustomerContactChannels, Inc. Experience January 2013 - October 2013
Job Assistant Store Manager for Leslie's Pool Supplies
Industry Retail
Experience
Leslie's Poolmart, Inc.   September 2014 - Present
Walmart  December 2013 - August 2014
C3/CustomerContactChannels, Inc.   January 2013 - October 2013
C3/CustomerContactChannels, Inc.   September 2012 - January 2013
CRST  April 2012 - July 2012
United States Air Force  June 2008 - June 2010
United States Air Force  June 2006 - June 2010

Skills
Call Centers, Outsourcing, Contact Centers, Inbound Marketing, Customer Experience, Vendor Management, Customer Satisfaction, Performance Management, Call Center Development, Telemarketing, Customer Service, Operations Management, Process Improvement, Avaya, Service Delivery, Recruiting, Management, Software Documentation, Time Management, Troubleshooting, Customer Support, Leadership, Training, Team Building, Inventory Management, Security, Transportation, Forklift Operator, Coaching, Supervisory Experience, Security Clearance, Windows Vista, Heavy Equipment, Military Operations, Force Protection, Team Leadership, Microsoft Office, Inventory Control, Retail, Employee Training, Sales, Logistics, Program Management, Military, Supervisory Skills

Education
HDS Truck Driving Institute   2012 — 2013
Class A Commercial License, Truck and Bus Driver/Commercial Vehicle Operator and Instructor

Community College of the Air Force   2006 — 2010
technical science, Military Science and Operational Studies

Paloma Valley High School   2001 — 2005
High School Diploma, High School/Secondary Diplomas and Certificates

Valeria McKeough Valeria McKeough Las Vegas, Nevada Details
Valeria McKeough's C3/CustomerContactChannels, Inc. Experience September 2014 - June 2015
Job Student at Colorado Technical University Online
Industry Accounting
Experience
Colorado Technical University  July 2011 - Present
C3/CustomerContactChannels, Inc.   September 2014 - June 2015
the D Las Vegas Casino Hotel   August 2012 - April 2013
HMSHost  January 2008 - July 2009

Skills
PowerPoint, Microsoft Office, Microsoft Word, Microsoft Excel, Customer Service, Higher Education, Data Entry, Teamwork, Accounting, Outlook, Staff Development, Leadership, Training

Education
Colorado Technical University-Online   2011 — 2015
Associate’s Degree, Accounting

Western High School   1997 — 2000

Tami Parks Tami Parks Boise, Idaho Area Details
Tami Parks's C3/CustomerContactChannels, Inc. Experience September 2011 - July 2013
Job Goal: Forensic Accountant
Industry Accounting
Experience
C3/CustomerContactChannels, Inc.   September 2011 - July 2013
Halloween Bootique  July 2010 - November 2010
Zurich North America  October 2002 - April 2008

Skills
Call Centers, Microsoft Office, Insurance, Customer Service, Sales, Claim, Data Entry, Microsoft Word, Retail, Process Improvement, Analysis, Training, Outlook, Time Management, Access, Team Leadership, Microsoft Excel, Customer Satisfaction

Education
College of Western Idaho   2014 — 2016
Associate's degree, Accounting and Business/Management

Temple City High School   1994 — 1998

Margo Dixon Margo Dixon Albuquerque, New Mexico Area Details
Margo Dixon's C3/CustomerContactChannels, Inc. Experience August 2010 - October 2013
Job SL Start/NMW State Director at SL Start and Associates
Industry Civic & Social Organization
Experience
SL Start and Associates  November 2013 - Present
C3/CustomerContactChannels, Inc.   August 2010 - October 2013
Dell  August 2008 - July 2010
Arbor Education and Training  July 2003 - July 2008
Idaho Department of Health & Welfare  March 1999 - July 2003

Skills
Operations Management, Program Management, Change Management, Customer Satisfaction, Process Improvement, Vendor Management, Management, Team Leadership, Outsourcing, Call Centers, Training, Customer Experience, Customer Service, Performance Management, Service Delivery, BPO, Workforce Management, CRM, Customer Retention, Quality Assurance, Contact Centers, Business Process..., Coaching, Call Center Development, Employee Training, Team Management, Inbound Marketing, Recruiting, Leadership, Team Building, Human Resources, Employee Relations, Cross-functional Team..., Telemarketing, Telecommunications, Account Management, Project Management, Business Analysis

Education
Idaho State University   2000 — 2002
Idaho Certified Public Manager, Business Management

Mark Cahanding Mark Cahanding Henderson, Nevada Details
Mark Cahanding's C3/CustomerContactChannels, Inc. Experience August 2015 - Present
Job Customer Service Representative at C3/CustomerContactChannels, Inc.
Industry Consumer Services
Experience
C3/CustomerContactChannels, Inc.   August 2015 - Present
Knoah Solutions  December 2013 - February 2015
UPS  January 2006 - October 2012
Sitel  October 2005 - January 2006
Neopost  June 2004 - August 2005
Duane Reade  April 2003 - June 2004
Crib and Teen   January 2003 - April 2003
Zany Brainy  November 2002 - January 2003
Atlantic Business Products  April 2000 - October 2002
CVS Caremark Corporation  March 2002 - May 2002

Skills
Managed Services, Salesforce.com, Troubleshooting, Telecommunications, Customer Service, Sales Process, Account Management, Call Center, Professional Services, Management, Call Centers, Windows 7, Computer Hardware, Integration, Technical Support, Help Desk Support, Microsoft Office, Windows XP, Training, Hardware, Team Building, Leadership, Software Documentation

Education
DeVry Institute of Technology   1996 — 1998
Computer Information Systems

Loyola University Chicago   1992 — 1996

St. Joseph Seminary at Loyola University
Philosophy

Alex Pichardo Alex Pichardo Miami/Fort Lauderdale Area Details
Alex Pichardo's C3/CustomerContactChannels, Inc. Experience November 2011 - Present
Job Senior IT Project Manager / Senior Manager Client Technology at C3/Customer Channels
Industry Outsourcing/Offshoring
Experience
C3/CustomerContactChannels, Inc.   November 2011 - Present
WareITis Technologies   February 2011 - November 2011
Alorica  October 2008 - February 2011
American Bids   March 2008 - October 2008
Tienda El Porvenir   January 2005 - December 2007

Skills
Project Planning, Software Project..., ECM, Client Relationship..., Program Management, Microsoft Office, SQL, Web Design, MS Project, Project Implementation, Project Coordination, Project Execution, Agile Project Management, Web Project Management, Client Engagement, Client Services, PMI, PMP, Outlook, Portfolio Management, Professional Services, Client Delivery, Developing Client..., Visual Basic, Dreamweaver, HTML, LAN/WAN, Telecommunications, Call Center, Call Routing, SaaS, IT Management, Content Management, IT Governance, Requirements Gathering, Client Development, Internal Communications, Organizing, Vendor Management, CRM, Project Management, Financial Services, Governance, Management, Microsoft SQL Server, LAN-WAN, Call Centers, BPO, Data Center, Offshoring

Education
Florida International University   2005 — 2007
Management Information Systems, Business Administration, Project Management, Telecommunications, Client Services, Databases

Jon Marrott Jon Marrott Greater Salt Lake City Area Details
Jon Marrott's C3/CustomerContactChannels, Inc. Experience October 2011 - Present
Job Quality Assurance at C3/CustomerContactChannels, Inc.
Industry Hospitality
Experience
C3/CustomerContactChannels, Inc.   October 2011 - Present
C3/CustomerContactChannels, Inc.   November 2010 - October 2011
Department of Workforce Services  July 2010 - October 2010

Skills
PowerPoint, Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, Public Speaking, Public Relations, Marketing, Team Building, Leadership, Coaching, Job Evaluation, Microsoft Publisher, Outlook, Interviews, Training, Human Resources, Customer Satisfaction

Education
Utah Valley University   2004 — 2009
Bachelor of Science (BS), Hospitality Administration/Management

Dixie State College   2001 — 2002
General Studies

Jose Cayama Jose Cayama Salt Lake City, Utah Details
Jose Cayama's C3/CustomerContactChannels, Inc. Experience July 2014 - Present
Job Senior Security Guard at C3/CustomerContactChannels, Inc.
Industry Outsourcing/Offshoring
Experience
C3/CustomerContactChannels, Inc.   July 2014 - Present
C3/CustomerContactChannels, Inc.   August 2011 - July 2014
C3/CustomerContactChannels, Inc.   October 2010 - August 2011

Skills
Training, Security Management, Call Centers, Corporate Security, Customer Service, Supervisory Skills, Customer Satisfaction, Physical Security, Security Operations, Security, Troubleshooting, Microsoft Office, Security Training, Team Building, Operations Management

Education
Everest College-West Valley City   2011 — 2014
Bachelor of Criminal Justice, Criminal Justice and Corrections

Helen Franco Helen Franco West Palm Beach, Florida Area Details
Helen Franco's C3/CustomerContactChannels, Inc. Experience December 2010 - Present
Job Corporate Counsel at C3/CustomerContactChannels, Inc.
Industry Law Practice
Experience
C3/CustomerContactChannels, Inc.   December 2010 - Present
The Quantum Group, Inc.   September 2009 - May 2010
MAKO Surgical Corp  January 2008 - March 2009
Concord Camera Corp  July 2005 - December 2007
Revelex Corporation   September 2003 - July 2005
Edwards & Angell, LLP   October 1999 - August 2003
Steel Hector & Davis LLP  August 1996 - September 1999

Skills
Outside General Counsel, Corporate Governance, Intellectual Property, Licensing, Corporate Law

Education
Nova Southeastern University Shepard Broad College of Law   1993 — 1996
Juris Doctor, Law

Florida Atlantic University
Bachelors of Business Administration, General Management; concentration in Human Resources

Mark Monthie Mark Monthie Waco, Texas Area Details
Mark Monthie's C3/CustomerContactChannels, Inc. Experience October 2013 - May 2014
Job Operations and HR Professional/Educator
Industry Human Resources
Experience
Waco ISD  August 2015 - Present
Parkview Christian Academy   June 2014 - August 2015
C3/CustomerContactChannels, Inc.   October 2013 - May 2014
M&E Partners   May 2012 - September 2013
Campus Living Villages  July 2010 - April 2012
Campus Living Villages  December 2005 - July 2010
Java Jacks Coffee House   September 2003 - December 2005
Akzo Nobel Chemicals Inc   November 1996 - July 2003

Skills
Business Relationship..., Building Business..., Training, Onboarding, Human Resources, Operations Management, Sales Management, Program Management, Project Management, Account Management, Management Consulting, Suicide Prevention, Suicide Assessment, Suicide Intervention, Recruiting, Retention Management, Retention Strategies, Retention Programs, Resident Retention, Manufacturing..., Production Planning, Marketing, Sales Operations, Conflict Management, Conflict Resolution, Dispute Resolution, Coaching, Mentoring Of Staff, Facilities Management, Asset Managment, Maintenance Management, Strategic Planning, Social Media, Computers, Budgets, Mediation, Higher Education, Staff Development, Contract Negotiation, Leadership Development, Workshop Facilitation, Employee Engagement, Critical Thinking, Microsoft Office, Team Leadership, Property Management, Employee Training, Leadership, Student Affairs, Performance Management

Education
Tarleton State University   2012 — 2016
Master's degree, Human Resources Management/Personnel Administration, General, 4.0

Stephen F. Austin State University   2003 — 2005
Bachelors, Science, 3.4

Mclennan Community College   2002 — 2003
Associate of Science (A.S.), General Studies, 3.5

Gary M Edwards Sr Gary M Edwards Sr Killeen/Temple, Texas Area Details
Gary M Edwards Sr's C3/CustomerContactChannels, Inc. Experience September 2011 - May 2012
Job IT Support Automations and Technology
Industry Information Technology and Services
Experience
Indtai, Inc  February 2013 - November 2013
TEKsystems  May 2012 - February 2013
C3/CustomerContactChannels, Inc.   September 2011 - May 2012
US Army  January 1983 - January 2004
US Army  October 1996 - December 1999

Skills
PC maintenance, Network Administration, Desktop Administration, Computer Maintenance, Operating Systems, Windows, Hardware, LAN-WAN, Servers, Active Directory, Help Desk Support, Microsoft Exchange, Windows XP Pro, DNS, Troubleshooting, Software Installation, Windows 7, Security, System Administration, Technical Support, Computer Repair, Visio, Windows Server, Leadership, DHCP, Windows XP

Education
Texas A&M University Central Texas   2009 — 2011
Bachelor of Science, Computer Information Systems

Central Texas College   2005 — 2008
Associates Degree, General Studies

Advanced Non Commissioned Officers Course   2001 — 2001
Diploma, Advanced military leadership, Aircraft maintenance, military history and tactics

U.S. Army Aviation Logistics School   2001 — 2001
Diploma, Aviation Maintenance

Kerry Carstairs Kerry Carstairs Greater New York City Area Details
Kerry Carstairs's C3/CustomerContactChannels, Inc. Experience April 2010 - Present
Job SVP at C3/CustomerContactChannels, Inc.
Industry Outsourcing/Offshoring
Experience
C3/CustomerContactChannels, Inc.   April 2010 - Present
Aegis  March 2008 - March 2010
PRC  May 2006 - February 2008
US Airways  May 1999 - April 2006
British Airways  1985 - 1997

Skills
Account Management, B2B, BPO, Business Analysis, Business Process..., Business Development, Call Center, Business Strategy, Call Center Development, Call Centers, CRM, Contact Centers, Change Management, Coaching, Customer Experience, Cross-functional Team..., Customer Retention, Customer Service, Customer Satisfaction, Contract Negotiation, Employee Engagement, Employee Relations, Financial Analysis, Financial Services, Forecasting, Human Resources, Inbound Marketing, Lead Generation, Leadership, Leadership Development, Management, Mergers, Nonprofits, Offshoring, Operations Management, Outsourcing, P, Performance Management, Process Improvement, Program Management, Project Management, Quality Assurance, Recruiting, Sales, Six Sigma, Strategic Planning, Talent Acquisition, Team Building, Team Leadership, Team Management

Education
American University - Kogod School of Business   1978 — 1982
BSBA, Finance

Krystin Christopherson Krystin Christopherson Boise, Idaho Details
Krystin Christopherson's C3/CustomerContactChannels, Inc. Experience October 2010 - June 2011
Job Lead baker/Decorater at Krys Co. Cakes
Industry Consumer Goods
Experience
Krys Co. Cakes   July 2012 - Present
Motherhood  July 2011 - Present
C3/CustomerContactChannels, Inc.   October 2010 - June 2011
University of Utah Hospitals and Clinics  September 2010 - October 2010
University of Utah Hospitals and Clinics  March 2010 - September 2010
General Communications, Inc.   June 2007 - October 2009
Jasen's Fine Jewelry   2005 - 2006

Skills
Customer Service, Microsoft Office, Management, Sales, Marketing, Time Management, Microsoft Excel, Project Planning, Account Management, Outlook

Education
Colorado State University   2004 — 2005
N/A, English

Colorado State University   2004 — 2005
English Language and Literature, General

Joseph Preston Joseph Preston West Palm Beach, Florida Area Details
Joseph Preston's C3/CustomerContactChannels, Inc. Experience March 2015 - Present
Job Enterprise Business Solutions Manager at C3/CustomerContactChannels, Inc.
Industry Religious Institutions
Experience
Empty Church Ministries   May 2014 - Present
Currie Realty Group   June 2013 - Present
C3/CustomerContactChannels, Inc.   March 2015 - Present
Citrix Systems Inc  August 2014 - February 2015
Bluegreen Vacations  February 2014 - June 2014
Spirit Airlines  February 2013 - January 2014
Sparta Consulting Group LLC   July 2012 - December 2012
SAP America  September 2007 - July 2012
Collier County  December 2006 - September 2007
Collier County Government  December 2005 - December 2006

Skills
Budget Oversight, Financial Analysis, Financial Modeling, Project Finance, SAP FICO, Project Accounting, Project Management, General Ledger, Profit Center Management, SAP, SAP ERP, Accounts Receivable, Business Process..., Finance, Budgets, SAP CRM, CRM, Leadership, ERP, Program Management, Management, Analysis, Business Process, Business Analysis

Education
Gardner-Webb University   2010 — 2011
MACC, Accounting

Nova Southeastern University   1996 — 1998
MBA, Business

Florida Atlantic University   1991 — 1995
BA, Finance

University of Florida

Geno Mondesir Geno Mondesir Miami/Fort Lauderdale Area Details
Geno Mondesir's C3/CustomerContactChannels, Inc. Experience March 2015 - Present
Job Sr. Financial Analyst at C3/CustomerContactChannels, Inc.
Industry Accounting
Experience
C3/CustomerContactChannels, Inc.   March 2015 - Present
C3/CustomerContactChannels, Inc.   August 2014 - Present
FirstService Residential Florida  January 2013 - July 2014
Destination World Travel   November 2011 - January 2013
Del's Plastering Inc.   June 2009 - September 2011
Simplex Group   October 2008 - July 2009

Skills
Accounting, QuickBooks, Tax, Budgets, General Ledger, Tax Preparation, Journal Entries, Account Reconciliation, GAAP, Financial Reporting, Accounts Payable, ProSystem fx Tax, Fixed Assets, Financial Accounting, Accounts Receivable, Financial Statements, Tax Returns, Auditing, Bookkeeping, Accruals

Education
Nova Southeastern University   2013 — 2015
Master of Business Administration (MBA), Accounting

Florida Atlantic University   2009 — 2012
Bachelor of Business Administration (BBA), Accounting

Miami Dade College   2007 — 2009
Associate of Arts, Business Administration

amanda windle amanda windle Waco, Texas Details
amanda windle's C3/CustomerContactChannels, Inc. Experience August 2011 - September 2013
Job Insurance Advisor at Seniors Complete Insurance & Financial Agency, LLC.
Industry Outsourcing/Offshoring
Experience
Seniors Complete Insurance & Financial Agency, LLC.   April 2014 - Present
Aflac  February 2014 - Present
General Dynamics Information Technology  September 2013 - June 2014
C3/CustomerContactChannels, Inc.   August 2011 - September 2013
Tokyo Japanese Steakhouse  January 2011 - May 2011
The Freeman Center  February 2009 - November 2010

Skills
Customer Service, Microsoft Word, Microsoft Excel, Time Management, Call Centers, Interviews, Insurance, Customer Satisfaction, Outlook, Microsoft Office, Training, Process Improvement, Team Leadership, PowerPoint, Software Documentation

Education
Mclennan Community College   2011 — 2011
Paraprofessional Certificate, Paraprofessional

Waco High School   2001 — 2003
High School Diploma

G. J. Hernandez G. J. Hernandez Mcgregor, Texas Details
G. J. Hernandez's C3/CustomerContactChannels, Inc. Experience November 2013 - Present
Job On Premise manager
Industry Human Resources
Experience
Spherion  On Premise ManagerSpherionAugust 2015 - Present
C3/CustomerContactChannels, Inc.   November 2013 - Present

Skills
Call Center, Telecommunications, VoIP, T1, Wireless, Sales Management, Salesforce.com, Sales Operations, Solution Selling, Switches, Managed Services, Forecasting

Education
Tarleton State University   2015 — 2017
Master of Business Administration (M.B.A.), Human Resources Management and Services

Mclennan Community College   1992 — 1995
None, Real Estate

Indiana University Bloomington   1989 — 1993
Bachelor’s Degree, Finance, General

Molly McLeod Molly McLeod Killeen/Temple, Texas Area Details
Molly McLeod's C3/CustomerContactChannels, Inc. Experience October 2011 - June 2012
Job Freelance Writer/Editor/Blogger
Industry Writing and Editing
Experience
Stay at Home Mom/Writer  December 2012 - Present
Dillards  June 2012 - November 2012
C3/CustomerContactChannels, Inc.   October 2011 - June 2012
Subway  September 2009 - September 2011

Skills
Social Media, Microsoft Office, Facebook, Customer Service, Editing, Communication, Customer Satisfaction, Teamwork, Social Networking, Time Management, Creative Writing, Teaching

Education
Ashford University   2012 — 2016
Bachelor of Arts (B.A.), History

Jeff Ermoian Jeff Ermoian Bruceville, Texas Details
Jeff Ermoian's C3/CustomerContactChannels, Inc. Experience October 2013 - Present
Job Customer Care Representative at C3/Customer Contact Channels
Industry Education Management
Experience
C3/CustomerContactChannels, Inc.   October 2013 - Present
Jeff Ermoian Fine Art Portraiture   June 1978 - Present
C3/CustomerContactChannels, Inc.   May 2014 - January 2015
globalcity films   September 2012 - March 2013
Animation Educators Network   2010 - October 2012
Texas State Technical College  August 2003 - August 2011
Texas Education Agency  2008 - 2009
Diversified Digital Design   January 1997 - August 2003
Tatex   January 1998 - December 2001
The All You Can Eat Texas Music Cafe   March 1997 - August 2000

Skills
Rendered Portraiture, Character Art, Cartooning, Digital Painting, Graphics Production, Video Direction, Videographer, Video Graphics, Print Work, CD packaging, Training Presentations, Media Production, Corporate Branding, Photoshop, Drawing, Art Direction, Illustration, Video Production, Animation, Graphics, Illustrator, Adobe Creative Suite, Web Design, Video Editing, Character Designs, Visual Storytelling, Digital Art, Mac, Multimedia, Logo Design, Layout, Digital Illustration, Computer Animation, Editing, Premiere, Digital Photography, Digital Media, Graphic Design, Publishing, Fine Art, Vector Illustration, Portrait Painting, Music, Art, Copywriting, Typography, Adobe Acrobat, InDesign, Lighting, Blogging

Education
Disney Institute   2008 — 2008
certification

Disney Institute   2007 — 2007
certification

Texas State Technical College   1996 — 1997
AAS

SIGGRAPH Annual Conference   1989 — 1989
seminar

SIGGRAPH Annual Conference   1989 — 1989
seminar

Air University, CCAF   1987 — 1988
certification

Eastern Washington University   1987 — 1987
certification

CCAF   1986 — 1987
certification

Air University, CCAF   1984 — 1985
certification

Air University, CCAF   1982 — 1983
certification

Desiree Mason Desiree Mason Las Vegas, Nevada Area Details
Desiree Mason's C3/CustomerContactChannels, Inc. Experience October 2014 - January 2015
Job Student at ITT Technical InstituteLas Vegas
Industry
Experience
All Taxi Dispatch   April 2015 - Present
Sitel  February 2015 - April 2015
C3/CustomerContactChannels, Inc.   October 2014 - January 2015
Stripes Convenience Stores  January 2014 - August 2014
McDonald's Corporation  June 2013 - December 2013
APAC Customer Services  June 2012 - December 2012
Teleperformance  March 2011 - June 2012
Popeyes Louisiana Kitchen, Inc.   January 2011 - April 2011
Party City  August 2008 - December 2008

Education
ITT Technical Institute-Las Vegas   2015 — 2016
Associate of Science (A.S.), Network and System Administration/Administrator, 3.9

Christopher Kosar Christopher Kosar Waco, Texas Area Details
Christopher Kosar's C3/CustomerContactChannels, Inc. Experience July 2014 - Present
Job Workforce Supervisor at C3/CustomerContactChannels
Industry Outsourcing/Offshoring
Experience
C3/CustomerContactChannels, Inc.   July 2014 - Present
C3/CustomerContactChannels, Inc.   July 2011 - Present

Skills
Workforce Management, Call Centers, Contact Centers, Operations Management, Customer Experience, Vendor Management, Avaya, Process Improvement, Customer Service, IEX, Management, Training, Team Leadership, Business Process..., Microsoft Excel, Analysis, Microsoft Office, Troubleshooting, Outlook, Access, Team Building, Microsoft Word, Data Analysis, Employee Relations, Coaching, Logistics, Process Management, Project Planning, Analytics

Education
South University   2008 — 2011
Allied Heath and Medicine, Health Services/Allied Health/Health Sciences, General

Mclennan Community College   2005 — 2007
Associate’s Degree, Emergency Medical Technology/Technician (EMT Paramedic)

Amanda (Mandy) Moss (Wilde) Amanda (Mandy) Moss (Wilde) Waco, Texas Area Details
Amanda (Mandy) Moss (Wilde)'s C3/CustomerContactChannels, Inc. Experience September 2014 - September 2015
Job C3
Industry Human Resources
Experience
Waco ISD  August 2015 - Present
C3/CustomerContactChannels, Inc.   September 2014 - September 2015
Office Depot  August 2012 - December 2013
Lowe's Companies, Inc.   September 2007 - August 2012
HEB  June 1997 - September 2007

Skills
Sales Process, Management, Direct Sales, Account Management, Sales, Sales Operations, B2B, Sales Management, Solution Selling, Cold Calling, Salesforce.com, Selling, Customer Service, Team Building, Leadership, Microsoft Office, Training

Education
Angelo State University   1998 — 2006
Bachelor of Business Administration (BBA), Marketing

Pascale Pierre-Paul, MHCA, MBA Pascale Pierre-Paul, MHCA, MBA Miami/Fort Lauderdale Area Details
Pascale Pierre-Paul, MHCA, MBA's C3/CustomerContactChannels, Inc. Experience 2015 - Present
Job Senior Manager Client Services at C3/CustomerContactChannels, Inc.
Industry Outsourcing/Offshoring
Experience
C3/CustomerContactChannels, Inc.   2015 - Present
UnitedHealth Group  December 2007 - 2014
UnitedHealthcare  March 2006 - December 2007
Convey Health Solutions  September 2005 - March 2006
Convergys  July 2002 - August 2005

Skills
Vendor Management, BPO, Process Improvement, Call Center, Performance Management, Recruiting, Outsourcing, Contract Negotiation, New Business Development, Team Building, Business Development, Relationship Management, Team Leadership, Training, Account Management, Call Centers, Customer Retention, Project Management, Sales, Management, Strategy, Leadership, Project Planning, Operations Management, Insurance

Education
COPC

Florida Atlantic University   2008 — 2010
Masters in Health Care Administration, Health Care Industry Operations

Barry University
MBA, Business

University of Miami - School of Business
Bachelor in Business Administration, International Finance & Marketing

Shavaar Durk Shavaar Durk Las Vegas, Nevada Details
Shavaar Durk's C3/CustomerContactChannels, Inc. Experience September 2014 - Present
Job Dedicated and technically skilled business professional with a diverse administrative support skill set
Industry Insurance
Experience
C3/CustomerContactChannels, Inc.   September 2014 - Present
Comic-Con International  July 2013 - September 2014
Robert Half International  February 2012 - November 2012
AutoAnything  July 2011 - January 2012
San Diego Hospice and The Institute for Palliative Medicine  2010 - 2011
American Specialty Health  2008 - 2010
Accredited Home Lenders  2006 - 2007
Bosley  2003 - 2005
JD Clothiers   2000 - 2003

Skills
Recruiting, Employee Relations, Microsoft Office, Talent Management, Customer Service, Human Resources, Payroll, Onboarding, Applicant Tracking..., Interviews, Performance Management

Education
Grossmont College   2009 — 2011
Associates Degree, Communications/Business Managment

Crystal Grigsby Crystal Grigsby Las Vegas, Nevada Details
Crystal Grigsby's C3/CustomerContactChannels, Inc. Experience July 2014 - March 2015
Job Claims Service Adjuster at CSAA Insurance Group, a AAA Insurer
Industry Outsourcing/Offshoring
Experience
CSAA Insurance Group, a AAA Insurer  March 2015 - Present
Alpha Beta Nu Sorority   2010 - Present
C3/CustomerContactChannels, Inc.   July 2014 - March 2015
Sims Recycling Solutions  October 2012 - May 2014
LACERA  2011 - 2012

Skills
Microsoft SQL Server, Microsoft Office, JavaScript, C++, HTML, XHTML, Dreamweaver, Adobe Creative Suite, Windows Server, Windows 7, TCP/IP, Java, Customer Service, Customer Retention, Web Design, SQL, PowerPoint, Teamwork, Leadership, SharePoint, Networking, Social Media, Microsoft Excel, Project Management, Team Building, Strategic Planning, Training, Team Leadership, Project Planning, Windows, Computer Hardware, Logistics, New Hire Orientations, Solution Selling, Coaching, Contract Negotiation, Management, Negotiation, Performance Management, Account Management, Troubleshooting, Recruiting, Research, New Business Development, Business Development, Public Speaking, Access

Education
Argosy University Los Angeles   2012 — 2015

Everest University-Orange Park   2010 — 2012
Associate of Science (A.S.), Computer Science, 3.8

Yvonne Marie De Mesa - Pajuyo Yvonne Marie De Mesa - Pajuyo Fort Myers, Florida Area Details
Yvonne Marie De Mesa - Pajuyo's C3/CustomerContactChannels, Inc. Experience May 2012 - October 2012
Job Indexer at Cintas
Industry Construction
Experience
Cintas  2014 - Present
Evenements Services   2012 - Present
Thomson Reuters  2014 - 2015
Altisource  January 2013 - October 2014
Kas@lmoito Events Services   April 2006 - March 2014
RemoteStaff Limited   November 2012 - February 2013
Sequel Staffing Solutions Ltd   October 2012 - February 2013
C3/CustomerContactChannels, Inc.   May 2012 - October 2012
Convergys  January 2011 - April 2012
Firstsource Solutions Limited  January 2010 - January 2011

Skills
Six Sigma, ISO Certification 19001, Call Center, Inbound Marketing, BPO, Customer Experience, Workforce Management, Customer Satisfaction, Vendor Management, Telemarketing, Process Management, Team Management, CRM, Customer Support, Contact Centers, Employee Engagement, Operations Management, Call Centers, Recruiting, Coaching, Quality Assurance, Customer Service, Lead Generation, Interviews, Team Building, Customer Service..., Talent Acquisition, Sourcing, Employee Relations, Online Marketing, Event Management, Screening Resumes, Advertising, Online Advertising, Employee Training, Team Leadership, Training, Outsourcing, Sales Process, Telecommunications

Education
Assumption College, San Lorenzo   1998 — 2002
Bachelor's Degree in Communications, Advertising and Public Relations

Bloomfield Academy   1994 — 1998

Brent Bannon Brent Bannon Tahlequah, Oklahoma Details
Brent Bannon's C3/CustomerContactChannels, Inc. Experience April 2012 - Present
Job Trainer at C3/CustomerContactChannels, Inc.
Industry Outsourcing/Offshoring
Experience
C3/CustomerContactChannels, Inc.   April 2012 - Present
C3/CustomerContactChannels, Inc.   March 2012 - Present

Skills
Operations Management, Customer Service, Management, Leadership, Team Leadership, Vendor Management, BPO, Recruiting, Training, Call Centers, Performance Management, Process Improvement, Customer Satisfaction

Education
Northeastern State University

Evelin Vargas Evelin Vargas Wendell, Idaho Details
Evelin Vargas's C3/CustomerContactChannels, Inc. Experience May 2014 - Present
Job Representative at C3/CustomerContactChannels, Inc.
Industry Marketing and Advertising
Experience
C3/CustomerContactChannels, Inc.   May 2014 - Present
New Mickey Co.   May 2012 - August 2012

Skills
Communication, Social Media Marketing, Marketing

Education
College of Southern Idaho   2014 — 2016
Business, Management, Marketing, and Related Support Services, Communications

AuBriana Harris AuBriana Harris Las Vegas, Nevada Area Details
AuBriana Harris's C3/CustomerContactChannels, Inc. Experience October 2014 - January 2015
Job Air and Travel Specialist
Industry Airlines/Aviation
Experience
C3/CustomerContactChannels, Inc.   October 2014 - January 2015
Red Lion Hotels  April 2014 - July 2014
Xerox  June 2013 - October 2013
Stream Global Services  July 2012 - June 2013
Sears Holdings Corporation  August 2011 - July 2012

Skills
Customer Service, Recruiting, Call Centers, Administrative..., Project Planning, Invoicing, Community Outreach, Market Research, Technical Support, Accounting, Merchandising, Customer Satisfaction, Microsoft Office, Outlook, Data Entry, Microsoft Word, Microsoft Excel, Management

Education
International Air and Hospitality Academy   2013 — 2014
Pending

Kirstie Butler Kirstie Butler Sahuarita, Arizona Details
Kirstie Butler's C3/CustomerContactChannels, Inc. Experience July 2015 - Present
Job Graphic Designer
Industry Graphic Design
Experience
C3/CustomerContactChannels, Inc.   July 2015 - Present
Erie Promotions & Expos, Inc.   August 2012 - May 2015
Bob Evans  June 2008 - September 2012
United Refining Company  2010 - 2011

Skills
Graphic Design, Art Direction, Typography, Logo Design, Illustrator, InDesign, Adobe Creative Suite, Corporate Identity, Layout, Creative Direction, Web Design, Brochures, Illustration, Graphics, Advertising, Photoshop, Posters, Flash, Dreamweaver, User Interface Design, Social Media Marketing, Social Media, Social Networking, Customer Service, Email Marketing, Public Relations

Education
Erie Institute of Technology Inc   2011 — 2013
Associate's Degree, Multimedia Graphic Design

Erie County Technical School   2008 — 2011
Associate's degree, Graphic Communications

Harbor Creek High School   2006 — 2011
Diploma, High School/Secondary Diplomas and Certificates

Eileen Cigala Eileen Cigala Waco, Texas Details
Eileen Cigala's C3/CustomerContactChannels, Inc. Experience August 2011 - June 2012
Job Project Manager at Capstone Mechanical
Industry Mechanical or Industrial Engineering
Experience
Capstone Mechanical  April 2015 - Present
Capstone Mechanical  August 2014 - April 2015
Capstone Mechanical  August 2012 - August 2014
C3/CustomerContactChannels, Inc.   August 2011 - June 2012
US Navy  February 1990 - April 1992

Skills
Quality Assurance, Documentation, Process Improvement, Compliance, Supervisory Skills, Team Leadership, Staff Training, Lean Construction, Contract Management, Budgets, Project Planning, Project Management, Subcontracting, Job Costing, Leadership, Strategic Planning

Education
University of Phoenix
Bachelor of Business Administration (BBA), Accounting

Arizona State University   1999 — 2001
Psychology

Pamela Ricks Pamela Ricks South Jordan, Utah Details
Pamela Ricks's C3/CustomerContactChannels, Inc. Experience August 2014 - January 2015
Job Insurance Agent at C3/CustomerContactChannels, Inc.
Industry Insurance
Experience
UDOH Emergency Medical Services   April 2015 - Present
C3/CustomerContactChannels, Inc.   August 2014 - January 2015
General Dynamics Information Technology  September 2013 - January 2014
Bingham High School  December 2012 - September 2013
Self Employed  July 2001 - December 2007
Murray Corporation   July 2001 - December 2007

Skills
Health Insurance, Typing, Data Entry, Heavy Phones, Customer Service, Customer Retention, Health Insurance..., Team Management, Tenacious Work Ethic, Organizational..., Microsoft Outlook, Internet Explorer, Legal Compliance, Interviews, Outlook, Leadership, Training, Sales, Mentoring, Documentation, Account Management, Call Centers, Management

Education
Kaplan University-Davenport Campus   2014 — 2014
Health Insurance Licensure, 4.0

U of Utah   2010 — 2013
Psychology and Teaching, 3.6 GPA

LDS Business College   1983 — 1984
Business Administration and Management, General, 3.5

Bryson Wilson Bryson Wilson Greater Salt Lake City Area Details
Bryson Wilson's C3/CustomerContactChannels, Inc. Experience August 2015 - Present
Job Medicare Sales Representative at C3/CustomerContactChannels, Inc.
Industry Insurance
Experience
C3/CustomerContactChannels, Inc.   August 2015 - Present
Finicity  June 2015 - June 2015
eHealth Inc  May 2014 - December 2014
Allstate  May 2013 - April 2014
FatPipe Networks  January 2013 - March 2013
Extend Health  June 2012 - December 2012

Skills
Commercial Insurance, Insurance, Term Life Insurance, Retirement, Retirement Planning, Casualty, Employee Benefits, Fixed Annuities, Life Insurance, Professional Liability, Health Insurance, Disability Insurance, Claim, Underwriting, Long-term Care, Workers Compensation, Liability, Umbrella Insurance, Medicare, Universal Life, Homeowners, Legal Liability, Claims Handling, Accident, 401k, Long Term Care Insurance, Licensed Life & Health..., Renters, General Insurance, Claim Investigation, Benefits Administration, Licensed Property &..., Customer Retention, Group Insurance, Property Claims, Subrogation, Flood Insurance

Education
Brigham Young University   2004 — 2011
Bachelor's degree, Psychology

Kevin Knipp Kevin Knipp Tucson, Arizona Details
Kevin Knipp's C3/CustomerContactChannels, Inc. Experience September 2012 - Present
Job Client Services Manager at C3/CustomerContactChannels, Inc.
Industry Outsourcing/Offshoring
Experience
C3/CustomerContactChannels, Inc.   September 2012 - Present
C3 Customer Contact Channels  August 2011 - September 2012
MedQuist  April 2005 - November 2009
Coventry Health Care, an Aetna Company  2002 - 2005

Skills
Operations Management, Team Management, Call Centers, Customer Service, Process Improvement, Workforce Management, Call Center, Management, Outsourcing, BPO, Manage Client..., Service Delivery, Customer Satisfaction, Vendor Management, Customer Retention, Leadership, Customer Experience

Education
Illinois State University   1987 — 1992
Bachelor of Science (B.S.), Program Management

Barbara Kearns Barbara Kearns Las Vegas, Nevada Details
Barbara Kearns's C3/CustomerContactChannels, Inc. Experience August 2014 - Present
Job Customer Service Representative at C3/CustomerContactChannels, Inc.
Industry Information Services
Experience
C3/CustomerContactChannels, Inc.   August 2014 - Present
Apple One  January 2012 - July 2014
Convergys  May 2003 - June 2011
Occurrence   2003 - 2011
Thomas Insurance Agency   September 1998 - May 2001
Auto Club of Utah   1994 - 1998
Wells Fargo Insurance Services  1993 - 1994
Sullivan, Kelly & Associates   1985 - 1993

Skills
Microsoft Word, Customer Service, Insurance, Marketing, Microsoft Excel, New Business Development, Call Centers, Customer Satisfaction, Telephone Skills, Data Entry, Outlook, Lotus Notes, Management, Time Management

Education
One Day Class   2013 — 2013
Continuing Education / Specialized Training / Professional Development:

College of Southern Nevada   2002 — 2013
Bachelor's degree (in progress), Communication, General

Sawyer Business School   1974 — 1975
Certificate, Office Management and Supervision

Alexander Penela Alexander Penela Waco, Texas Area Details
Alexander Penela's C3/CustomerContactChannels, Inc. Experience August 2014 - Present
Job Freelance Graphic Designer at Alexander Penela
Industry Graphic Design
Experience
C3/CustomerContactChannels, Inc.   August 2014 - Present
Alexander Penela   October 2012 - Present

Skills
Illustrator, InDesign, Graphic Design, Photoshop, Adobe Creative Suite, Adobe Acrobat, Digital Photography, Advertising, Art Direction, Photography, Art, Web Design, Layout, Copywriting, Typography, Corporate Branding, Social Media Marketing, Social Media, Graphics, Illustration, Creative Direction, Microsoft Office, Email Marketing, Logo Design, Brochures, Newsletters, Public Speaking, Public Relations, Mac, Marketing, Leadership, Posters, Packaging

Education
Texas State Technical College Waco   2011 — 2013
Associate of Arts and Sciences (AAS), Design and Visual Communications, General, 3.61 GPA

Baylor University   2004 — 2006
Bachelor of Arts (BA), Spanish Language and Literature

Daniel Cartagena Daniel Cartagena Fort Lauderdale, Florida Details
Daniel Cartagena's C3/CustomerContactChannels, Inc. Experience December 2014 - Present
Job Server Administrator at C3/Customer Contact Channels
Industry Information Technology and Services
Experience
C3/CustomerContactChannels, Inc.   December 2014 - Present
C3\Customer Contact Channels   October 2011 - Present
Daybreak Embrace   March 2011 - Present
Maui Nix Surf Shop  September 2007 - September 2011

Skills
Windows 7, Windows 8, Mac OS, iPhone Support, Android, Windows Server, 2008 R2, SharePoint, Microsoft Office..., Microsoft Office, Facebook Marketing, Instagram, Twitter, iPad, Technology, Guitarist, Music, Cloud Storage, Dropbox, Skydrive, Evernote, Active Directory, PowerPivot, SQL, Polycom Video..., Computer Hardware, Computer Software..., Remote Desktop, Microsoft Lync, Backup Exec, Symantic Endpoint..., SCCM, Server Hardware, Music Industry, Electric Guitar, Lead Guitar, Acoustic Guitar, Music Production

Education
University of Phoenix   2013 — 2015
Bachelor's degree, Information Technology

Florida International University   2005 — 2008
Associate of Arts (AA)

Adina DeCoud Brooks Adina DeCoud Brooks Henderson, Nevada Details
Adina DeCoud Brooks's C3/CustomerContactChannels, Inc. Experience January 2015 - Present
Job Implementation Manager at C3/CustomerContactChannels, Inc.
Industry Consumer Services
Experience
C3/CustomerContactChannels, Inc.   January 2015 - Present
PSI Services LLC  February 2008 - December 2014
PSI Services LLC  December 2006 - February 2008
Botany flowers by Adina   January 2001 - May 2006

Skills
Teaching, Customer Service, Coaching, Strategic Planning, Team Building, Client Liaison, Client Services, Client Relations, Customer Relations, Long-term Customer..., Marketing, Training, Organizational..., Event Management, Strategy, Sales, Public Speaking, Leadership, CRM

Education
Mount Saint Mary's College California
Liberal Arts and Sciences/Liberal Studies

Elizabeth Rainbolt Elizabeth Rainbolt Ephraim, Utah Details
Elizabeth Rainbolt's C3/CustomerContactChannels, Inc. Experience July 2013 - May 2014
Job CX Specialist at FULL Creative
Industry Information Technology and Services
Experience
FULL Creative  May 2015 - Present
Magic Fingers   June 2014 - Present
C3/CustomerContactChannels, Inc.   July 2013 - May 2014
Plum Choice  April 2009 - December 2012
Apex Systems  August 2006 - April 2008
Atos  September 2006 - October 2007
emark Solutions  2004 - 2005
Stream Global Services  August 2001 - March 2002

Skills
Windows, Computer Hardware, Computer Repair, Printers, Troubleshooting, Remote Troubleshooting, Microsoft Office, Computer Imaging, Customer Service, Typing, 10 Key, Customer Satisfaction, Xerox Printers, Technical Support, Hardware, Software Installation, Networking, Windows XP, VPN, Operating Systems, Training

Education
BYU-Idaho   2013 — 2018
Bachelor's degree, Interdisciplinary Studies

Centennial Job Corps   1999 — 2001
Computer Services Diploma, Computer Technician Level II

Marina High School, Huntington Beach, CA   1991 — 1992
High School, Music

Stacey Meyers Stacey Meyers Dallas/Fort Worth Area Details
Stacey Meyers's C3/CustomerContactChannels, Inc. Experience January 2012 - February 2014
Job Accounting
Industry Accounting
Experience
K. Hovnanian Homes  January 2015 - Present
Sarbey Kaufman CPA   March 2014 - November 2014
C3/CustomerContactChannels, Inc.   January 2012 - February 2014
TradeStation Securities  August 2007 - August 2011

Skills
Accounting Research, FRx, Monthly Close Process, Cash Flow Forecasting, Great Plains Software, NetSuite, Cash Management, Account Reconciliation, Financial Analysis, Financial Accounting, Accounting, Sarbanes-Oxley Act, Internal Controls, General Ledger, US GAAP, Finance, SEC filings, Revenue Recognition, Financial Reporting, Accruals, Accounts Payable, GAAP, Variance Analysis, Fixed Assets

Education
Florida Atlantic University   2003 — 2007
Master of Accounting, Accounting

Sarah Wiesehan Sarah Wiesehan Waco, Texas Details
Sarah Wiesehan's C3/CustomerContactChannels, Inc. Experience September 2014 - Present
Job Bachelor of Arts in Psychology
Industry Mental Health Care
Experience
C3/CustomerContactChannels, Inc.   September 2014 - Present
Dillards  May 2013 - July 2014
Baylor University Admissions Office   August 2011 - May 2013
Grace United Methodist Church  May 2011 - July 2011
Seno Formal Wear  August 2008 - July 2010

Skills
Quantitative Research, Writing, People-oriented, Dependable Team Player, Always Punctual, Mental Health Counseling, Research Assistant, Computer Proficiency, Social Psychology, Gender Studies, Customer Service, Child Development, Youth Ministry, Cultural Awareness, Exceptional People..., College Recruiting, Telecommunications, Highly responsible, Emotional Intelligence, Clinical Research, Family Therapy, Sales, Written & Oral..., Dean's List - 8..., Employee Wellness, Creative Problem Solving, Secretarial Skills

Education
Baylor University   2010 — 2014
Bachelor of Arts (BA), Psychology

Dean Webb Dean Webb Greater Salt Lake City Area Details
Dean Webb's C3/CustomerContactChannels, Inc. Experience November 2010 - August 2011
Job Regional Bank Private Banker at Wells Fargo Bank
Industry Financial Services
Experience
Wells Fargo Bank  October 2011 - Present
Primerica  October 2002 - October 2011
C3/CustomerContactChannels, Inc.   November 2010 - August 2011
Providian Financial  May 2000 - November 2002
ACS  May 1997 - May 2000
McDonald's  March 1980 - May 1997

Skills
Series 6, Series 63, Series 26, Series 65, Series 7, Licensed Life & Health..., Retail Banking, Coaching, Customer Retention, Customer Service, Financial Services, Leadership, Management, Sales, Team Building

Education
Brigham Young University   1983 — 1989
Major - Business, Minor - Spanish

Granger High School   1980 — 1983

James Printy James Printy Greater Salt Lake City Area Details
James Printy's C3/CustomerContactChannels, Inc. Experience August 2010 - January 2013
Job financial serviices
Industry Information Technology and Services
Experience
Hill and Stone Insurance   December 2009 - Present
C3/CustomerContactChannels, Inc.   August 2010 - January 2013
Extend Health  September 2009 - December 2009
Kforce Inc.  June 2008 - August 2008
University of Phoenix  2005 - 2007
Tek Systems  July 2005 - July 2005

Skills
Insurance, Microsoft Excel, Access, Team Building, Customer Satisfaction, Technical Support, Account Management, Team Leadership

Education
University of Phoenix   2005 — 2007
BS, IT

Salt Lake Community College   1986 — 1995
as, electronics

College of the Desert   1968 — 1970
aa, electronics

Bob Shedden Bob Shedden Greater Salt Lake City Area Details
Bob Shedden's C3/CustomerContactChannels, Inc. Experience February 2011 - November 2013
Job Shedden Training
Industry Professional Training & Coaching
Experience
Shedden Training   September 2010 - Present
C3/CustomerContactChannels, Inc.   February 2011 - November 2013
North America Fiberglass Manufacturing, LLC   August 2010 - October 2010
Vangent, Inc.   November 2009 - August 2010
LDS Employment Resource Services  February 2009 - August 2009
Wyndham Vacation Ownership  June 2007 - January 2009
JetBlue Airways  December 2001 - June 2007
S. E. Warner Software   August 1991 - April 2001

Skills
E-Learning, People Development, Training, Coaching, Call Center, Account Management, Call Centers, Sales Management, Leadership, Leadership Development, Customer Service, Management, Public Speaking, Sales, Process Improvement, Team Building, Team Leadership, Time Management, Human Resources, Business Development, Customer Satisfaction, Customer Experience, Customer Retention, Performance Management, Employee Training, Recruiting, Quality Assurance, Operations Management, Interviews, Marketing, Selling, Employee Relations, Organizational..., Hiring, Employee Engagement, Vendor Management, Change Management, Program Management, CRM, Employee Benefits, Training Delivery, Outsourcing, Instructor-led Training, Onboarding, Executive Coaching, Instructional Design, Talent Acquisition, Team Management, Strategy, Talent Management

Education
Brigham Young University   1984 — 1989
Communications, Marketing, Business

David Schwartzberg, CCNP/CCDP David Schwartzberg, CCNP/CCDP Fort Lauderdale, Florida Details
David Schwartzberg, CCNP/CCDP's C3/CustomerContactChannels, Inc. Experience August 2011 - December 2011
Job Senior Network Engineer at Benihana
Industry Information Technology and Services
Experience
Benihana  August 2014 - Present
IBM  November 2013 - August 2014
Citrix  November 2012 - November 2013
GENERAL CABLES / PDIC   January 2012 - July 2012
C3/CustomerContactChannels, Inc.   August 2011 - December 2011
Cross Country Home Services  May 2011 - August 2011
Online Vacation Center  March 2010 - January 2011
Southeast Frozen Foods  March 2009 - March 2010
Dream Destinations Travel   July 2002 - February 2009
Gogo.com   April 2000 - June 2002

Skills
Active Directory, VMware, Disaster Recovery, Cisco Technologies, Avaya, Data Center, Switches, Networking, Firewalls, Servers, Routing, LAN-WAN, Routers, VPN, MPLS, Citrix, IT Operations, Security, Telecommunications, Troubleshooting, Unix, Linux, Technical Support, Load Balancing

Education
Boston University   1993 — 1995
Management Information Systems

University of Colorado at Boulder
Computer Science

K.C. Barrow K.C. Barrow Greater Salt Lake City Area Details
K.C. Barrow's C3/CustomerContactChannels, Inc. Experience June 2014 - Present
Job Training Learning Development Manager
Industry Telecommunications
Experience
C3/CustomerContactChannels, Inc.   June 2014 - Present
Twigs Bistro & Martini Bar  August 2013 - May 2014
Lucky Strike Lanes  April 2013 - July 2013
Southland Facility Group   October 2010 - August 2012
First Community Financial  March 2008 - October 2010
Best Western International  November 2006 - January 2008
Benchmark Behavioral Health Systems   October 2004 - April 2006
Miss America Organizaion   2004 - 2006
Komatsu Equipment  June 2003 - October 2004
Granite Construction Company  August 2001 - June 2003

Skills
Credit Portfolio..., Accounting, Payroll, Supervisory Skills, Accounts Receivable, Word, Customer Service, Accounts Payable, General Ledger, Inventory Management, Hiring, Microsoft Office, Billing, Administration, Process Improvement, Problem Solving, Analysis, Customer Relations, Budgeting, Financial Reporting, Forecasting, Scheduling, Insurance, Financial Analysis, Team Building, Auditing, Team Leadership, Strategic Planning, Compliance, Budgets, Customer Satisfaction, Invoicing, Operations Management, Microsoft Word

Education
Grand Canyon University   2012 — 2015
Bachelor of Business Administration (BBA), Business Administration, Management and Operations, 3.8

Quartz Hill High School
High School Diploma

Lilly Muller Lilly Muller Miami, Florida Details
Lilly Muller's C3/CustomerContactChannels, Inc. Experience November 2010 - April 2014
Job Manager of Financial Planning & Reporting at Carnival Cruise Lines
Industry Accounting
Experience
Carnival Cruise Lines  April 2014 - Present
C3/CustomerContactChannels, Inc.   November 2010 - April 2014
PRC  1990 - November 2010

Skills
Financial Analysis, BPO, Workforce Management, Customer Satisfaction, Call Center, Inbound Marketing, Payroll, Customer Service, Business Process..., Vendor Management, Financial Reporting, Outsourcing, Customer Experience, Operations Management, Process Improvement, Accounting, Performance Management, PeopleSoft, Business Analysis, Call Centers, Contact Centers, Forecasting, Time Management, Management, Call Center Development, Sarbanes-Oxley Act, Budgets, Analysis, Offshoring, Customer Retention, CRM, Leadership, Training, Recruiting, Human Resources, Coaching

Education
Miami Dade College

Elaine Weiss Elaine Weiss Fort Lauderdale, Florida Details
Elaine Weiss's C3/CustomerContactChannels, Inc. Experience August 2015 - Present
Job Marketing Specialist at C3/CustomerContactChannels, Inc.
Industry Outsourcing/Offshoring
Experience
C3/CustomerContactChannels, Inc.   August 2015 - Present
C3/CustomerContactChannels, Inc.   September 2011 - August 2015
Sheinberg Family YMCA at Weston   August 2005 - October 2010

Skills
Customer Service, Call Center, Outlook, Customer Experience, Call Centers, Vendor Management, Customer Satisfaction, Performance Management, Customer Retention, Workforce Management, Training, Operations Management, Contact Centers, Employee Training, Coaching, Employee Relations, Team Building, Leadership

Education
Piper High School   1984 — 1988
High School, General classes, 9-12

Broward Community College

Lisa LoveJolley Lisa LoveJolley Greater Salt Lake City Area Details
Lisa LoveJolley's C3/CustomerContactChannels, Inc. Experience May 2015 - July 2015
Job Talent Acquisition Manager at C3/CustomerContactChannels, Inc.
Industry Staffing and Recruiting
Experience
MetaSource  June 2015 - Present
C3/CustomerContactChannels, Inc.   May 2015 - July 2015
Progrexion  July 2011 - August 2014
ZipSmart   May 2010 - July 2011
CompHealth  June 2008 - June 2009
Cisco Systems / Marketstar   June 2006 - February 2008
Discover Financial Services  September 2002 - June 2006
Mary Kay Cosmetics  April 1990 - September 2002

Skills
Account Management, Talent Acquisition, Motivation, Recruiting, Retention Strategies, Sales, Sales Management, Sales Presentations, Leadership, Visionary Thinking, Mentoring Of Staff, Telemarketing, Coaching, Training, Call Centers, Management, Lead Generation, Direct Sales, Sales Process, CRM, Cold Calling, Salesforce.com, Customer Retention, Mentoring

Education
Dixie State University

University of Utah

Jeffrey Barocas Jeffrey Barocas Miami/Fort Lauderdale Area Details
Jeffrey Barocas's C3/CustomerContactChannels, Inc. Experience July 2010 - Present
Job Vice President IT Operations at C3/CustomerContactChannels, Inc.
Industry Information Technology and Services
Experience
C3/CustomerContactChannels, Inc.   July 2010 - Present
United Data Technologies  September 2008 - May 2011
Signature Consultants, LLC  April 2008 - September 2008
PRC  August 1996 - April 2008
Precision Response Corporation  1996 - 2008

Skills
Disaster Recovery, IT Service Delivery, Process Improvement, Vendor Management, Outsourcing, Data Center, Citrix, SaaS, Project Management, Business Intelligence, Servers, Call Centers, IT Operations, PMP, IT Service Management, Service Delivery, Workforce Management, BPO, Call Center, VMware, Help Desk Support, Cisco Technologies, Virtualization, Program Management, Telecommunications, Integration, System Administration, IT Strategy, Active Directory, SDLC, Troubleshooting, Change Management, Enterprise Architecture, IT Management, Strategic Technology..., Offshoring, Business Analysis, Cloud Computing, Operations Management, Business Process..., Call Center Development, CRM, Security, Project Portfolio..., Professional Services

Education
Life   1974 — 2012
People

City University of New York-Brooklyn College   1974 — 1976
Psycology

Amy Grisham Amy Grisham Greensboro/Winston-Salem, North Carolina Area Details
Amy Grisham's C3/CustomerContactChannels, Inc. Experience August 2010 - Present
Job at C3/CustomerContactChannels, Inc.
Industry Information Technology and Services
Experience
C3/CustomerContactChannels, Inc.   August 2010 - Present
Tek Systems  October 2009 - August 2010
US Airways  May 2006 - August 2008
US Airways  May 2004 - May 2006
US Airways  June 2001 - May 2004
US Airways  1996 - 2001

Skills
Call Center, Vendor Management, Process Improvement, Business Process..., Business Analysis, Project Management, Visio, Outsourcing, Program Management, SharePoint, PMP, Customer Experience, Quality Assurance, SDLC, Team Leadership, Call Centers, Leadership, Management, Operations Management, Training

Education
High Point University   1999 — 2001
BS, Computer Information Systems

University of North Carolina at Wilmington   1989 — 1994
BS, Marketing

North Davidson Senior High   1987 — 1989

Eileen Cook Eileen Cook Greater New York City Area Details
Eileen Cook's C3/CustomerContactChannels, Inc. Experience November 2011 - Present
Job Director of Business Analytics at C3/CustomerContactChannels, Inc.
Industry Outsourcing/Offshoring
Experience
C3/CustomerContactChannels, Inc.   November 2011 - Present
MacKay Shields  April 2006 - June 2009
MacKay Shields  July 1994 - December 2001
Lord Abbett  1991 - 1994
Smith Barney  1987 - 1991

Education
American University   1977 — 1981
BA, International Studies and Economics

NYU Stern School of Business

Paul Stead Paul Stead Salt Lake City, Utah Details
Paul Stead's C3/CustomerContactChannels, Inc. Experience November 2010 - December 2012
Job
Industry Human Resources
Experience
Vivint  May 2013 - Present
Utah Artisan   October 2007 - Present
Ascend HR Solutions  December 2012 - April 2013
C3/CustomerContactChannels, Inc.   November 2010 - December 2012
Northstar Alarm Services  February 2009 - October 2010
Oregon Horse Center   August 2008 - January 2009
Finn Construction   March 2007 - December 2007
Lost River Log Specialists   May 2006 - March 2007

Skills
Construction, Renovation, Framing, Carpentry, Residential Homes, Plumbing, Marketing, Building Materials, Sales Management, Microsoft Office, Customer Service, Strategic Planning, Management, Direct Sales, Process Scheduler, Sales, Microsoft Excel, Leadership, Budgets, Human Resources, Team Building, Operations Management, Training, Team Leadership, Call Centers, Customer Satisfaction, Project Planning

Education
Utah State University   2015 — 2018
Landscape Architecture, 4.0

Salt Lake Community College   2013 — 2013
Associate’s Degree, General Studies, 3.83 GPA

Brigham Young University - Idaho   2008 — 2009
Architecture, 4.0

Dixie State University   2003 — 2004
General Studies, music

Lisa Roberts Lisa Roberts Las Vegas, Nevada Area Details
Lisa Roberts's C3/CustomerContactChannels, Inc. Experience August 2014 - Present
Job Humana Medicare Rep B&E / Rx
Industry Hospital & Health Care
Experience
C3/CustomerContactChannels, Inc.   August 2014 - Present
XEROX COMPANY/NEVADA HEALTH LINK.COM   September 2013 - July 2014
APAC CUSTOMER SERVICE, INC.   December 2011 - September 2013
Harmony Healthcare  June 2012 - July 2012
Bank of America  August 2011 - December 2011
Clearwire  April 2010 - May 2011
Premiere Response  April 2009 - April 2010
westgate resorts  2008 - 2009
adt security services  May 2005 - May 2007
1800cheapseats.com   March 2005 - May 2005

Skills
Customer Service, Customer Satisfaction, Customer Retention, HIPAA, Medical Billing, Medical Coding, Billing Process, ICD-9, CPT, Appointment Scheduling, Call Center, Team Building, Coaching, Outlook, Data Entry, ICD-10, Microsoft Excel, Collections, Health Insurance, Microsoft Word, Employee Recognition, Leadership, Insurance, Process Improvement, Time Management, Payroll, Management, Supervisory Skills, Conflict Resolution, Customer Experience, Telephone Skills, CRM, Leadership Development, Team Leadership, Employee Benefits, Call Centers, ADP Payroll, Microsoft Office, PowerPoint, Screening Resumes, Hospitality, Avaya, 10 Key, Call Center Development, Workforce Management, Training, Sales, Access, Employee Relations, Human Resources

Education
C3 university   2014 — 2015
Customer Service Support/Call Center/Teleservice Operation

Kaplan College- Las Vegas   2011 — 2012
certificate, Billing and Coding

Community College of Allegheny County   1991 — 1994
AAS, General Studies/Psychology

Muskingum College   1989 — 1991
Marine Biology and Biological Oceanography

shaler area high school   1985 — 1989
diploma, liberal arts

Bruce Westlund Bruce Westlund Salt Lake City, Utah Details
Bruce Westlund's C3/CustomerContactChannels, Inc. Experience September 2010 - October 2013
Job Operations, Sales, Marketing, Call Center & Training
Industry Marketing and Advertising
Experience
K-Designers  January 2014 - Present
C3/CustomerContactChannels, Inc.   September 2010 - October 2013
Various Insurance Companies  May 2009 - August 2010
Harney District Hospital  May 2008 - April 2009
Goshen Forest Products   December 2004 - March 2008
Trammell Crow Company  August 2001 - September 2004
TheCitySource.com   June 1997 - September 2001
FedEx Express  January 1990 - May 1997

Skills
Health Insurance, Long Term Care, Operations Management, Facilities Management, B2B Sales, Logistics Management, Transportation..., B2B, Process Improvement, Account Management, Customer Retention, Call Centers, Management, Quality Assurance, Leadership, Customer Satisfaction, Team Building, Training, Outsourcing, Business Process..., Customer Experience, Coaching, CRM, Strategic Planning, Contact Centers, Team Management, Call Center Development, Training Delivery, P, Change Management, Team Leadership, Avaya, Performance Improvement, Marketing, Employee Training, Contract Negotiation, Insurance, Leadership Development, Outlook

Education
Carl Sandburg College
A.A., Western Civilization, Music

Life Pacific College
Ministerial, Theology

Susanna Barefield Susanna Barefield Fort Lauderdale, Florida Details
Susanna Barefield's C3/CustomerContactChannels, Inc. Experience December 2011 - Present
Job Director, Revenue/Pricing Planning & Forecasting at C3/CustomerContactChannels, Inc.
Industry Outsourcing/Offshoring
Experience
C3/CustomerContactChannels, Inc.   December 2011 - Present
ReStockIt.com  October 2009 - December 2011
FlexSol Packaging Corp  May 2007 - July 2009
PRC  February 1999 - May 2007
NCCI  September 1997 - February 1999
Renaissance Cruises  March 1994 - September 1997

Skills
Forecasting, Process Improvement, Budgeting, Strategic Planning, Financial Analysis, Financial Modeling, Operations Management, Excel, Business Strategy, Data Analysis, Analytics, Business Process..., Customer Relations, Analysis, Call Center, Call Centers, Customer Service, Budgets, Microsoft Excel, CRM, Leadership, Outsourcing, Vendor Management, Management, Customer Experience, Pricing, Business Analysis, Project Planning, Customer Satisfaction, Strategy, Cross-functional Team..., Finance, Team Leadership, Training, Team Management, Account Management, Business Planning, Customer Retention, Start-ups, BPO, Team Building, P&L Management, Executive Management, Business Development, Performance Management, Mergers & Acquisitions

Education
Florida Atlantic University
MBA, Finance

University of Florida
BS, Finance

Anna Groves Anna Groves Pocatello, Idaho Area Details
Anna Groves's C3/CustomerContactChannels, Inc. Experience September 2010 - April 2011
Job Accountant at S & S Sprinkler
Industry Accounting
Experience
S & S Sprinkler   January 2014 - Present
Dix Barrett & Stiltner P.C.   2013 - 2013
C3/CustomerContactChannels, Inc.   September 2010 - April 2011

Skills
Microsoft Excel, Customer Service, Microsoft Office, Microsoft Word, Insurance, Access, QuickBooks, Teamwork, Time Management, Team Leadership

Education
Brigham Young University - Idaho   2011 — 2013
Bachelor of Applied Science (BASc), Accounting

College of Southern Idaho   2008 — 2011

Ginnie Gunkel Ginnie Gunkel Boise, Idaho Area Details
Ginnie Gunkel's C3/CustomerContactChannels, Inc. Experience August 2010 - March 2012
Job Quality Analyst
Industry Consumer Services
Experience
C3/CustomerContactChannels, Inc.   August 2010 - March 2012
DELL Inc.  September 2002 - November 2008

Skills
Call Centers, Quality Assurance, Customer Satisfaction, Process Improvement, Customer Experience, Call Center, Quality Control, Software Documentation, Management, Customer Service, Training, Troubleshooting, Six Sigma, Service Delivery, Team Management, SharePoint, Business Process..., Team Leadership, BPO, Customer Retention, CRM, Cross-functional Team...

Education
College of Southern Idaho

Holly Danneman Holly Danneman Sandy, Utah Details
Holly Danneman's C3/CustomerContactChannels, Inc. Experience December 2013 - August 2014
Job Independent Entertainment Professional
Industry Entertainment
Experience
Extend Health, Inc.   August 2014 - February 2015
C3/CustomerContactChannels, Inc.   December 2013 - August 2014
Macy's  July 2012 - April 2013
Film More Entertainment   May 2009 - October 2009
Harvest Films  January 2003 - February 2004
Kaleidoscope Pictures Inc   April 2001 - August 2002

Skills
Film Production, Entertainment, Television, Feature Films, Singer-songwriter, Tour Management, Published Author, Scriptwriting, Acting, Video Production, Film, Strategic Planning

Education
Brigham Young University   1970 — 1973
Associate of Science (A.S.), Business Technician

Christopher Carns Christopher Carns Tucson, Arizona Area Details
Christopher Carns's C3/CustomerContactChannels, Inc. Experience June 2013 - Present
Job Completed BSIT at Colorado Technical University
Industry Computer & Network Security
Experience
C3/CustomerContactChannels, Inc.   June 2013 - Present
Veterans Health Administration  January 2010 - May 2013
Gateweay Communications   November 2005 - May 2009
Contract to Caterpillar   March 2002 - May 2005
AppleOne/Convergys   October 2001 - March 2002

Skills
Printers, Technical Support, Servers, XP, DNS, DHCP, Software Installation, Laptops, Security, Networking, Group Policy, Wireless Networking, Workstations, WAN, Hardware, Help Desk Support, LAN-WAN, Computer Repair, Computer Security, Dell Computers, Remote Desktop, CompTIA, Server Administration, Microsoft Technologies, System Administration, Windows Vista, Cabling, Desktop Computers, Information Technology, Backup Exec, Disaster Recovery, Air Force, Defense, Program Management, System Deployment, Office 2010, Security Clearance, Information Security, Infrastructure, Security+, Military, DoD, Information Assurance, Computer Maintenance, Military Operations, Windows XP, Emergency Management

Education
Colorado Technical University   2009 — 2012
BSIT, Security, 3.98 GPA

Community College of the Air Force   1991 — 1993
Associates in Applied Science, Avionics Technology

Nathan Gosche Nathan Gosche Twin Falls, Idaho Details
Nathan Gosche's C3/CustomerContactChannels, Inc. Experience March 2015 - Present
Job Technical Support Agent
Industry Telecommunications
Experience
C3/CustomerContactChannels, Inc.   March 2015 - Present
Mountain Village Resort   October 2012 - January 2015
Bridge St. Grill   July 2005 - September 2013
Bayleaf   June 2010 - June 2012
Acme Burger Co.   March 2010 - September 2010

Skills
Food & Beverage, Restaurants, Customer Service, Hospitality, Catering, Microsoft Office, Management, Restaurant Management, Food, Leadership, Event Management

Education
Idaho State University College of Business   1997 — 1998

Wood River High School   1992 — 1996
Diploma

Michael Eslinger Michael Eslinger Boise, Idaho Area Details
Michael Eslinger's C3/CustomerContactChannels, Inc. Experience June 2014 - Present
Job HCM Applications Manager at C3/CustomerContactChannels, Inc.
Industry Computer Software
Experience
C3/CustomerContactChannels, Inc.   June 2014 - Present
C3/CustomerContactChannels, Inc.   May 2011 - May 2014
Dell  August 2007 - April 2009
Ameristar Casino  April 1999 - February 2006

Skills
C++, SQL, C#, JavaScript, XML, Software Development, Microsoft SQL Server, HTML, .NET, ASP.NET, Visual Studio, Software Documentation, Troubleshooting, Windows 7, Customer Satisfaction

Education
College of Southern Idaho

Jeanette Goni Jeanette Goni Boise, Idaho Area Details
Jeanette Goni's C3/CustomerContactChannels, Inc. Experience August 2010 - January 2012
Job Office Manager at Techs Mechs AutoBody & Engine Repair
Industry Outsourcing/Offshoring
Experience
Techs Mechs AutoBody & Engine Repair   May 2013 - Present
Farmers Insurance Cruz "Kelly Chacon Agency   January 2013 - Present
Kellys Income Tax Service   January 2013 - Present
C3/CustomerContactChannels, Inc.   August 2010 - January 2012
Teton Trees, LLC  May 2009 - August 2010
Community Council of Idaho  March 2009 - May 2009
Idaho Power Company  July 2008 - April 2009
INTERMECH, INC.   August 2007 - June 2008
IMS boise   December 2005 - July 2007
Community Council of Idaho  March 2001 - November 2005

Skills
Call Center, Workforce Management, Contact Centers, Leadership, Team Building, Customer Satisfaction, Customer Service, Administrative..., Office Management, General Office..., Bookkeeping, Data Entry, Site Coordination, Sales, Sales Management, Retail Sales, Fundraising, Account Management, Accounts Payable, Accounts Receivable, Project Coordination, Project Planning, Written & Oral..., Presentation Design, Bilingual-English/Spanis..., Microsoft Office, Corporate Events, Coordinating Events, Business Travel, Small Business, Personal Income Tax..., Tax Preparation, Insurance, Hospitality, Case Managment, Recruiting, Performance Management, Training, Social Media, Incentive Programs, Talent Acquisition, Nutrition Education, Health Education, Food Safety, Call Centers

Education
College of Southern Idaho   2012 — 2014
Associate of Arts and Sciences (AAS), BM&E

Pam McClung Pam McClung Burley, Idaho Details
Pam McClung's C3/CustomerContactChannels, Inc. Experience November 2014 - February 2015
Job Currently unemployed, but actively seeking office work
Industry Consumer Services
Experience
C3/CustomerContactChannels, Inc.   November 2014 - February 2015
Mountain West Realty   June 2013 - April 2014
Burley Reminder Printing   January 2006 - June 2013
Pathways, Inc.   May 2005 - September 2005
Minidoka County Community Development   October 1985 - August 1997

Skills
Customer Service, Outlook, Microsoft Office, Microsoft Excel, Digital Printing, Offset Printing, Microsoft Word, PowerPoint, Photoshop, Variable Data Printing, Bookkeeping, QuickBooks, Account Reconciliation, Accounts Payable, Accounts Receivable, Adobe Acrobat, Fax, Filing

Education
College of Southern Idaho   2003 — 2005
Associate of Arts and Sciences (AAS), Administrative Assistant and Secretarial Science, General

Alexia (Heim) Blackwell Alexia (Heim) Blackwell Brevard, North Carolina Details
Alexia (Heim) Blackwell's C3/CustomerContactChannels, Inc. Experience August 2013 - December 2013
Job Customer Service Expert (retail, restaurant, and health insurance)
Industry Retail
Experience
The Chattooga Club   July 2014 - November 2014
Jamberry Nails Independent Consultant  April 2012 - April 2014
C3/CustomerContactChannels, Inc.   August 2013 - December 2013
Lowe's Home Improvement  January 2012 - July 2013
Lowe's Home Improvement  May 2011 - January 2012
SAFE  February 2011 - August 2011
Brevard Academy   August 2009 - May 2011
Lowe's Home Improvement  July 2010 - January 2011
Lowe's Home Improvement  May 2010 - July 2010
Lowe's Home Improvement  December 2009 - May 2010

Skills
Customer Service, Excel, Microsoft Office, Inventory Management, Word, Microsoft Excel, Microsoft Word, Budgets, Administration, Retail, Customer Satisfaction, Merchandising

Education
Appalachian State University   2005 — 2008
Bachelor of Science

Asheville Buncombe Technical Community College   2000 — 2004
Associate's degree

Asheville Buncombe Technical Community College   2000 — 2002
Diploma

Sanford Regional Vocational Center   1995 — 1997
Certificate

Ethan Bench Ethan Bench Twin Falls, Idaho Details
Ethan Bench's C3/CustomerContactChannels, Inc. Experience October 2010 - October 2013
Job Associate at World Financial Group (WFG)
Industry Outsourcing/Offshoring
Experience
World Financial Group (WFG)   April 2014 - Present
Chobani  October 2013 - Present
C3/CustomerContactChannels, Inc.   October 2010 - October 2013
Discovery Research Group  August 2010 - September 2010
Wal-Mart  February 2010 - June 2010

Skills
Customer Service, Customer Relations, Microsoft Office, PowerPoint, Excel, Call Centers, Sales, Microsoft Excel, Customer Satisfaction, Coaching, Interviews

Education
Brigham Young University - Idaho   2009 — 2009

Jonathon Steinke Jonathon Steinke Twin Falls, Idaho Details
Jonathon Steinke's C3/CustomerContactChannels, Inc. Experience July 2014 - June 2015
Job Client Service Representative at Freedom Auto Finders
Industry Information Technology and Services
Experience
Freedom Auto Finders   September 2015 - Present
Army National Guard  May 2009 - Present
C3/CustomerContactChannels, Inc.   July 2014 - June 2015
Bilt Unlimited   May 2013 - July 2014
College of Southern Idaho  January 2011 - December 2012

Skills
Photoshop, Microsoft Office, HTML, PowerPoint, Microsoft Excel, Windows, Microsoft Word, Customer Service, Social Media, Research, English, Access

Education
College of Southern Idaho   2011 — 2013
Associate's degree, Generall Business

Full Sail University

Taisha Greene Taisha Greene Las Vegas, Nevada Details
Taisha Greene's C3/CustomerContactChannels, Inc. Experience September 2014 - November 2014
Job Fundraiser at GiveRight Inc.
Industry Hospitality
Experience
GiveRight Inc.   June 2015 - Present
C3/CustomerContactChannels, Inc.   September 2014 - November 2014
Dillards  September 2012 - February 2014
Evangelon Entertainment LLC   October 2011 - July 2012
Dee’s Delight   January 2003 - January 2011
1-800 Communicationc Inc.   September 2002 - April 2003

Skills
Menu Development, Marketing, Catering, Research, Food, Event Planning, Event Management, Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, Outlook, Social Media, Hospitality, Administrative..., Teamwork, Fashion, Visual Merchandising, Front Desk, Front to Back Office, Data Entry, Time Management, Customer Satisfaction, Telephone Skills, Customer Experience, Training

Education
WestchesterBeauty School   1995 — 1997
Cosmetology and Related Personal Grooming Services

Monroe College   1994 — 1995
Computer Science

Kristopher Mills Kristopher Mills West Harrison, Indiana Details
Kristopher Mills's C3/CustomerContactChannels, Inc. Experience August 2014 - Present
Job Security and Investigations Professional
Industry Security and Investigations
Experience
C3/CustomerContactChannels, Inc.   August 2014 - Present
Allied Barton  2011 - 2012
Elekta  November 2008 - June 2009
US Navy  February 2004 - June 2008
US Navy  October 2000 - October 2003

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Recruiting, Security, Customer Service, Selling, Air Conditioning, Automotive, Online Advertising, System Administration, Sales

Education
ITT Technical Institute-San Bernardino   2009 — 2011
Associate's degree, Criminal Justice and Corrections

Green Valley High School   1993 — 1995
High School Diploma

Coleman Bowyer Coleman Bowyer Twin Falls, Idaho Details
Coleman Bowyer's C3/CustomerContactChannels, Inc. Experience October 2010 - May 2011
Job Seafood Clerk at Fred Meyer
Industry Retail
Experience
Fred Meyer  August 2012 - Present
Fred Meyer  August 2012 - Present
PetSmart  May 2011 - August 2012
C3/CustomerContactChannels, Inc.   October 2010 - May 2011

Skills
Customer Service, Stocking, Typing, Communication, Managerial

Education
College of Southern Idaho   2010 — 2012
Technical Certificate, Emergency Medical Technology/Technician (EMT Paramedic)

Julie Rosello Julie Rosello Twin Falls, Idaho Details
Julie Rosello's C3/CustomerContactChannels, Inc. Experience 2010 - 2012
Job Student at College of Southern Idaho
Industry
Experience
C3/CustomerContactChannels, Inc.   2010 - 2012
Kenworth Sales Co, Inc.   2007 - 2010

Education
College of Southern Idaho   2013 — 2015
Business Administration and Management, General

Jaqueline Allen Jaqueline Allen Salt Lake City, Utah Details
Jaqueline Allen's C3/CustomerContactChannels, Inc. Experience May 2013 - Present
Job Customer Service Rep at C3/CustomerContactChannels, Inc.
Industry Outsourcing/Offshoring
Experience
C3/CustomerContactChannels, Inc.   May 2013 - Present

Education
Eagle Gate College-Salt Lake City   2012 — 2013
Medical Billing and Coding

Kerri Ericsson Kerri Ericsson Winter Park, Florida Details
Kerri Ericsson's C3/CustomerContactChannels, Inc. Experience 2011 - 2012
Job Attractions Attendant at Universal Orlando Resort
Industry Outsourcing/Offshoring
Experience
Universal Orlando Resort  July 2013 - Present
C3/CustomerContactChannels, Inc.   2011 - 2012
SeaWorld Parks & Entertainment  February 2008 - June 2011

Skills
Computer Hardware, Computer Repair, Customer Service, Customer Support, Cashiers, Cash Handling Experience, Lifeguarding, People-oriented, Animals, Exotic Animals, Dog Walking, Dogs

Education
Full Sail University   2005 — 2006
Computer Animation

Bayside High School   2000 — 2003
Diploma, General Studies

Conn Howard Conn Howard Twin Falls, Idaho Details
Conn Howard's C3/CustomerContactChannels, Inc. Experience September 2010 - August 2012
Job Technician at Safelink Internet Services
Industry Information Technology and Services
Experience
Safelink Internet Services   December 2014 - Present
C3/CustomerContactChannels, Inc.   September 2010 - August 2012
Dell  November 2008 - December 2009

Skills
Management, Troubleshooting, Customer Service, Call Centers, Computer Hardware, Process Improvement, Software Documentation, Training

Education
College of Southern Idaho   2012 — 2013

Twin Falls High School   2002 — 2005
High School Diploma

Grady Vose Grady Vose Sandy, Utah Details
Grady Vose's C3/CustomerContactChannels, Inc. Experience 2012 - 2013
Job Support Specialist
Industry Outsourcing/Offshoring
Experience
C3/CustomerContactChannels, Inc.   2012 - 2013
Nusbaum Estate   May 2011 - December 2011

Skills
Customer Experience, Customer Service, Member Relations, Troubleshooting, Technical Support, Research, Account Management, Subject Matter Experts, Coaching, Computer Hardware, Computer Maintenance, Software Installation, Computer Repair, Computer Network...

Education
Myotherapy College of Utah   2002 — 2003
Massage Therapy/Therapeutic Massage

Utah College of Massage Therapy Inc-Salt Lake City   2001 — 2002
Massage Therapy/Therapeutic Massage

marquise welch marquise welch Levittown, Pennsylvania Details
marquise welch's C3/CustomerContactChannels, Inc. Experience January 2010 - February 2012
Job Accounts Payable Analyst at Greater Trenton Behavioral Health
Industry Accounting
Experience
Logisticare  September 2013 - February 2015
PHH Mortgage  March 2012 - April 2013
C3/CustomerContactChannels, Inc.   January 2010 - February 2012
Salt Lake Community Action Program  January 2009 - December 2009

Skills
Accounting, Customer Service, Mortgage Lending, Quality Assurance, Research, Leadership and Training, Residential Mortgages, Commercial Mortgages, Administration, Financial Analysis, Credit

Education
Eagle Gate College-Salt Lake City   2009 — 2012
Bachelor of Applied Science (B.A.Sc.), Business Management

Eagle Gate College-Layton   2006 — 2008
Associate of Science (AS), Accounting and Finance

Clearfield Job Corps   2004 — 2005
Certification in Toyota Technician Training and General Automotive Certifications, Automobile/Automotive Mechanics Technology/Technician

Nathan A. Hayes Nathan A. Hayes Tucson, Arizona Details
Nathan A. Hayes's C3/CustomerContactChannels, Inc. Experience 2012 - 2012
Job Customer Service Specialist
Industry Consumer Services
Experience
C3/CustomerContactChannels, Inc.   2012 - 2012
Citi  March 2008 - October 2010

Skills
Customer Satisfaction, Close Attention to..., Self-starter, Team-oriented, Computer Proficiency, Proficient Typing Skills, 10 Key, Patience, Customer Retention

Education
Eastern New Mexico University
Music / business

New Mexico Military Institute
Music Business

Ashlee Berry Ashlee Berry Tahlequah, Oklahoma Details
Ashlee Berry's C3/CustomerContactChannels, Inc. Experience February 2013 - Present
Job Dtag agent at C3/CustomerContactChannels, Inc.
Industry Outsourcing/Offshoring
Experience
C3/CustomerContactChannels, Inc.   February 2013 - Present
C3  February 2013 - Present
Pinnacle BPO   December 2012 - February 2013
BGCO  May 2008 - August 2009

Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Customer Service, Organizational..., Leadership, Mathematics, Social Media, Social Networking

Education
Community Care College   2013 — 2013
Associate of Occupational Science, Medical Assisting

University of Central Oklahoma

Grant Erickson Grant Erickson Salt Lake City, Utah Details
Grant Erickson's C3/CustomerContactChannels, Inc. Experience October 2011 - July 2013
Job ACA CSR at General Dynamics
Industry Defense & Space
Experience
General Dynamics  July 2013 - Present
C3/CustomerContactChannels, Inc.   October 2011 - July 2013
H-K Power Tool Service, LLC   November 2004 - February 2011

Education
University of the Pacific   1989 — 1992
Doctor of Law (JD), Law

Brigham Young University   1984 — 1988
Bachelor of Arts (BA), Speech Communication and Rhetoric

Alexander Kitchens Alexander Kitchens Waco, Texas Details
Alexander Kitchens's C3/CustomerContactChannels, Inc. Experience October 2013 - November 2013
Job Dog Trainer at PetSmart
Industry Retail
Experience
PetSmart  April 2012 - Present
C3/CustomerContactChannels, Inc.   October 2013 - November 2013
PetSmart  October 2010 - April 2012

Skills
10 Key, Typing, Microsoft Excel, PowerPoint, Retail, Customer Service, Photoshop, Microsoft Word, Cash Register, Cash Handling Experience, Dog Training, Pets, Animals, Cleaning, Sales

Education
Mclennan Community College   2009 — 2015
Associate's degree, Business Administration and Management, General

Bong Parra Bong Parra Cedar Hill, Texas Details
Bong Parra's C3/CustomerContactChannels, Inc. Experience 2011 - 2013
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
C3/CustomerContactChannels, Inc.   2011 - 2013

Skills
Customer Service, Data Entry, Typing, Ten Key, Cashiering, Accounting, Front Office, Mail Sorting

Education
Eastfield College   2002 — 2002

Polytechnic University of the Philippines   1976 — 1978
Bachelor of Science in Commerce, Accounting/3rd yr

Jude Thomas, MAcc Jude Thomas, MAcc West Palm Beach, Florida Area Details
Jude Thomas, MAcc's C3/CustomerContactChannels, Inc. Experience 2011 - 2013
Job New Nuclear Accountant at NextEra Energy, Inc.
Industry Renewables & Environment
Experience
Florida Power & Light  January 2015 - Present
NextEra Energy Resources  March 2014 - January 2015
C3/CustomerContactChannels, Inc.   2011 - 2013
Office Depot  2008 - 2011
Kerzner International  2006 - 2008
Coscan Construction Partners   2003 - 2006
Swerdlow Group   1999 - 2003

Skills
Accounting, Financial Reporting, Sarbanes-Oxley Act, Account Reconciliation, Internal Controls, Accounts Payable, Accounts Receivable, Forecasting, Payroll, Project Management, Project Accounting, JDE Enterprise One, JDE One World, Oracle, Nuclear Energy, Solar Energy, Financial Analysis, Financial Modeling, Financial Services, Asset Management, Fixed Assets, Asset Allocation, Financial Accounting, Cost Accounting, SAP, SAP ERP, SAP Netweaver

Education
Nova Southeastern University   2004 — 2006
Master's Degree, Accounting

California State University, Fresno   1992 — 1996
Bachelor's Degree, Accounting

Jacob Donnell Jacob Donnell Gatesville, Texas Details
Jacob Donnell's C3/CustomerContactChannels, Inc. Experience December 2014 - February 2015
Job Unmanned Aerial Vehicle Operator
Industry Military
Experience
Walmart  March 2015 - Present
Army National Guard  December 2010 - Present
C3/CustomerContactChannels, Inc.   December 2014 - February 2015

Skills
Computer Proficiency, People Management, Time Management, People Skills, Communication, Flight Planning, Military Training, Professional..., Teamwork, Creative Thinking

Education
Cochise College   2010 — 2010
40+ hours, Unmanned Aeronautical Science

Seymour High School   2004 — 2008
High School, Regular/General High School/Secondary Diploma Program, 2.9 GPA

Daniel Blumberg Daniel Blumberg Twin Falls, Idaho Details
Daniel Blumberg's C3/CustomerContactChannels, Inc. Experience September 2014 - Present
Job Real Time Analyst at C3/CustomerContactChannels, Inc.
Industry Consumer Services
Experience
C3/CustomerContactChannels, Inc.   September 2014 - Present
C3/CustomerContactChannels, Inc.   January 2014 - September 2014

Skills
C++, C#, Object-oriented..., Object Oriented Software, Java, Ruby, Pascal, Data Structures, TCP/IP, IP Networking, Microsoft Office, Workforce Management, Real Time Monitoring, Real-time Data..., HVAC, Information Security, Network Security, Silverlight, Visual Studio, Software Development, Software Documentation, Software Engineering, Project Delivery, Software Project..., Supervisory Skills, Quality Assurance, Software Testing, Web Development, Unity3D

Education
Idaho State University   2010 — 2013
Bachelor of Applied Science (B.A.Sc.), Computer Science

Desiree Gallegos Desiree Gallegos Las Vegas, Nevada Area Details
Desiree Gallegos's C3/CustomerContactChannels, Inc. Experience September 2012 - February 2015
Job Student at G Skin & Beauty Institute
Industry
Experience
C3/CustomerContactChannels, Inc.   September 2012 - February 2015
Sprint  May 2012 - August 2013
JCPenney  December 2009 - May 2012

Education
G Skin & Beauty Institute   2015 — 2016

Justin Benitez Justin Benitez Tucson, Arizona Details
Justin Benitez's C3/CustomerContactChannels, Inc. Experience May 2013 - July 2015
Job Student at ITT Technical InstituteTucson
Industry
Experience
C3/CustomerContactChannels, Inc.   May 2013 - July 2015

Skills
Telecommunications, Manual Labor, Customer Service, Direct Sales, Retail Sales

Education
ITT Technical Institute-Tucson   2015 — 2017
Associate’s Degree, Computer and Electronics Engineering Technology

Rebecca Lenker Rebecca Lenker Twin Falls, Idaho Details
Rebecca Lenker's C3/CustomerContactChannels, Inc. Experience September 2015 - Present
Job Customer Service Representative at C3/CustomerContactChannels, Inc.
Industry
Experience
C3/CustomerContactChannels, Inc.   September 2015 - Present
Deb Shops, Inc.   June 2015 - September 2015
ridley's family markets  August 2014 - June 2015

Skills
Customer Service, Sales, Customer Satisfaction, Retail, Training, Time Management, Inventory Management, Data Entry, Inventory Control, Employee Training, Merchandising

Education
College of Southern Idaho   2014 — 2018
Secondary Education and Teaching

Gooding High School   2010 — 2014

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