Calabrio, Inc
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Calabrio, Inc Employees
Calabrio, Inc. December 2013 - August 2014
University of Alabama September 2011 - May 2012
University of Minnesota June 2011 - August 2011
Skills
Python, C++, Computer Science, Algorithms, Machine Learning, Java, Matlab, LaTeX, Data Mining, Programming, C#, SQL, C, Visual Studio, Data Analysis
Education
The University of Edinburgh 2012 — 2013
University of Alabama 2010 — 2013
Bachelor of Science (BS), Computer Science
UnitedHealth Group March 2015 - Present
Prime Insights LLC 2010 - Present
Calabrio, Inc. 2014 - March 2015
Towers Watson 2014 - 2014
Smart Data Solutions 2012 - 2013
Accretive Health June 2011 - September 2012
The T-Spot 2010 - 2011
Navitor Inc. May 2010 - August 2010
The T-Spot 2009 - 2010
All American Foods, Inc. May 2009 - August 2009
Skills
Project Management, Leadership, Marketing, Strategic Planning, Business Development, Analysis, Budgets, Team Leadership, Process Improvement, Brand Development, Social Media Marketing, Market Research, Entrepreneurship, Management, CRM, Microsoft Office, Training, Team Building, Microsoft Excel, Sales, Sales Process, Customer Service, Recruiting, Lead Generation, SaaS, Time Management, Business Intelligence, Sustainable Strategies, Lean Management, Advertising
Education
Saint John's University
Undergraduate, Management Major, Environmental Studies Minor
Entrust Datacard September 2015 - Present
QLogic October 2014 - Present
Dell Compellent February 2013 - October 2014
Calabrio, Inc May 2011 - February 2013
Verizon Wireless / Cellco Partnership August 2008 - March 2011
2Wire February 2008 - July 2008
RadioShack September 2004 - February 2008
Skills
Troubleshooting, Technical Support, Network Administration, Help Desk Support, Call Centers, VoIP, Unified Communications, Cisco Technologies, Java, Enterprise Software, Windows, Microsoft SQL Server, Telephony, SQL, Workforce Management, Training, Computer Hardware, Windows XP, Windows Server, Windows 7, VMware, Customer Experience, Active Directory, Servers, Avaya, Networking, Microsoft Exchange, Microsoft Office, WAN, A Certified, Telecommunications, Unix, Customer Service, Leadership, SaaS
Education
Minnesota State University, Mankato 2004 — 2006
No Degree, Computer Science/Ethics/Pyschology
Calabrio, Inc. July 2014 - Present
Skills
Solution Selling, Enterprise Software, SaaS, Salesforce.com, Professional Services, Cloud Computing, Account Management, Lead Generation, Direct Sales, Sales Process, CRM, Pre-sales, Unified Communications, Channel Partners, Telecommunications
Education
University of California, San Diego 1990 — 1995
Bachelor's degree, Political Science and Government
Zipnosis December 2014 - Present
RedBrick Health February 2014 - December 2014
Calabrio, Inc 2012 - 2014
Calabrio, Inc July 2007 - 2012
Robins, Kaplan, Miller & Ciresi L.L.P. April 2005 - July 2007
Regis Corporation June 2002 - March 2005
National Car Rental 1999 - 2000
Skills
Technical Support, Windows 7, Active Directory, Windows Server, Cisco Technologies, Help Desk Support, Troubleshooting, VMware, Microsoft SQL Server, Computer Hardware, XP, Laptops, Windows, Microsoft Exchange, Servers, JavaScript, Dojo, HTML 5, CSS3, jQuery, jQuery UI, PHP, CodeIgniter, AJAX, Regular Expressions, Agile Methodologies, OOP, MVC, Tortoise SVN, Subversion, JIRA, SQL, MySQL, JSON, XML, Ant, REST, Jenkins, Git, Windows XP
Education
Metropolitan State University 2008 — 2011
BAS, Computer Information Systems
KRS Computer and Business School 2000 — 2002
Diploma, A+, Net+, CCNA
Calabrio, Inc. June 2015 - Present
SPS Commerce February 2015 - June 2015
Life Time Fitness October 2013 - January 2015
North Enterprises 2009 - 2010
Competitive Edge Sports March 2009 - October 2009
Skills
Sales, Time Management, Leadership, Business Development, Customer Service, Salesforce.com, Management, SaaS, Networking, Inventory Management, Teamwork, Microsoft Office, Social Networking, Microsoft Excel, PowerPoint, Marketing, Sales Management, Social Media, Product Specialists, Microsoft Word, Marketing Strategy, Sales Operations
Education
The University of North Dakota 2009 — 2013
Bachelor of Business Administration (BBA), Marketing
Academy of Holy Angels 2006 — 2009
Calabrio, Inc November 2012 - Present
Target January 2010 - December 2012
UnitedHealth Group June 2007 - December 2009
SPSS June 2005 - June 2007
AMI Imaging 1998 - 2002
Skills
Software Quality..., Quality Center, Test Automation, Test Planning, Test Management, Quality Assurance, Regression Testing, QTP
Education
University of St. Thomas 2001 — 2003
Master's degree, Computer Software Engineering
고려대학교 / Korea University 1996 — 1998
Master's degree, Materials Science
CN February 2010 - Present
Logient February 2007 - February 2010
Calabrio, Inc. February 1999 - February 2007
Le Groupe Cubiq February 1997 - February 1999
Skills
Business Analysis, IT Management, Team Leadership, Project Management, Team Management, PMO, Organizational Project..., IT Strategy, Decision Analysis, Microsoft Project, Agile Methodologies, PRINCE2, PMBOK, Agile & Waterfall..., Business Development, Iterative Methodologies, SharePoint
Education
Université de Sherbrooke 2014 — 2018
Master of Business Administration (MBA), Business Administration and Management, General
Université de Sherbrooke 2006 — 2009
Master's degree, Information Technology, 3.5 GPA
Université de Montréal - HEC Montréal 1994 — 1995
Certificate, Business/Commerce, General
Université de Montréal 1992 — 1994
Bachelor of Science (BSc), Information Technology
Collège Jean-de-Brébeuf 1990 — 1992
Diploma of Collegiate Studies, Science
Calabrio, Inc. May 2014 - August 2015
Calabrio, Inc January 2014 - April 2014
Tørst April 2013 - September 2013
The Meatball Shop April 2013 - September 2013
Storage Wars New York April 2013 - September 2013
Minnesota Department of Health March 2010 - March 2013
Northside Film + Music Festival 2013 - 2013
Minnesota Orchestra September 2008 - March 2010
Skills
Community Outreach, Administrative..., Nonprofits, Event Planning, Outlook, Microsoft Office, Government, Microsoft Excel, PowerPoint, Microsoft Word, Public Speaking, Research, Customer Service, Access, Fundraising, Editing, Policy, Volunteer Management, Office Management, Grant Writing, Sales Operations, Sales, Salesforce.com, Management, Social Media, Telecommunications, Account Management, CRM
Education
Augsburg College 2004 — 2008
Bachelor of Business Administration (B.B.A.)
Calabrio, Inc March 2013 - Present
Calabrio, Inc September 2011 - March 2013
BAE Systems Information Technology January 2009 - September 2011
Robert Half International January 2008 - January 2009
Skills
JavaScript, AngularJS, Dojo, Java, Node.js, Swift, Objective-C, SQL, Software Development, CSS, REST, Microsoft SQL Server, Troubleshooting, Requirements Analysis, HTML, Subversion, Integration, HTML 5, CSS3, jQuery, jQuery UI, VB.NET, C#, Oracle SQL, Backbone.js, MVC, MVC Architecture, MySQL, Agile Methodologies, Object Oriented Design, User Experience, JIRA, Software Engineering, Unit Testing, Front-end, User Interface, Software Design, Web Development, Jenkins, Web Applications, TFS, Ant, Apache, AJAX
Education
Minnesota School of Business 2010 — 2012
Bachelors of Science in Information Technology, Web Application Development
Minnesota School of Business 2009 — 2010
Associates of Applied Science in Information Technology, Information Technology
Calabrio, Inc. September 2015 - Present
Convey Compliance Systems, Inc. May 2009 - March 2015
Wizmo Inc. April 1995 - February 2009
Skills
SaaS, Forecasting, Revenue Recognition, Program Management, Team Leadership, Cross-functional Team..., Executive Management, Strategic Planning, Start-ups, Team Building, Project Management, Leadership, Business Process..., Process Improvement, Enterprise Software, Business Development, Change Management, CFOs, Culture Change, Risk Mitigation, Business Planning, Business Analytics, Full P&L Responsibility, Financial Management, CRM, Risk Management, P
Education
St. Cloud State University - Herberger Business School 1988 — 1992
BS, Accounting
Calabrio, Inc. September 2015 - Present
Nicollet Island Inn February 2011 - Present
United Healthcare March 2014 - May 2014
Genesis 10, FindLaw, a Thomson Reuters business September 2013 - February 2014
Genesis 10, Ameriprise Financial Services, Inc. October 2014 - 2014
Charter Solution, Be The Match operated by National Marrow Donor Program May 2014 - 2014
DynCorp International December 2010 - May 2011
US MILITARY ACTIVE May 2007 - December 2010
National Guard February 2007 - March 2008
National Guard August 2005 - November 2007
Skills
Government, Leadership, Military, Training, Program Management, Management, Team Leadership, Military Operations, Project Management, Microsoft Excel, Military Training, Proposal Writing, Customer Satisfaction, Problem Solving, Team Building, Leadership Development
Education
Keller Graduate School of Management of DeVry University 2012 — 2013
Master of Business Administration (MBA), Project Management
DeVry University 2008 — 2011
BA, Technical (Management); Hospitality Management
Normandale Community College
AA, Liberal Arts (2005
eGain Corporation Board 2015 - Present
Avaya May 2013 - December 2014
Avaya December 2011 - May 2013
Avaya 2009 - 2011
Avaya October 2008 - July 2009
Spanlink Communications August 1988 - October 2008
Calabrio, Inc. 2007 - 2008
Cisco Systems 2000 - 2002
Cummins Inc. 1987 - 1988
ADC 1982 - 1987
Skills
Unified Communications, Telecommunications, Avaya, Cloud Computing, Contact Centers, CTI, Professional Services, IVR, Cisco Technologies, Call Center, Business Development, Strategy, Managed Services, Business Strategy, Call Centers, SaaS, Management, Telephony, VoIP, Product Management, Cross-functional Team..., Enterprise Software, Pre-sales, Networking, IP, SIP, Video Conferencing, Leadership, Wireless, Solution Selling, ACD, Strategic Planning, Avaya Technologies, Channel Partners, Go-to-market Strategy, Mobile Devices, Strategic Partnerships, Workforce Management
Education
University of Minnesota - Carlson School of Management 1992 — 1993
Minnesota Executive Program, Business Leadership
University of Minnesota - Carlson School of Management 1981 — 1982
MBA, Marketing
University of Minnesota-Twin Cities 1977 — 1981
BSME, Industrial Engineering and Operations Research
Calabrio, Inc June 2012 - Present
NICE Systems January 2011 - June 2012
NICE Systems January 2010 - March 2011
Rewards Network February 2009 - February 2010
Packaging Incorporated February 2006 - December 2008
NACR June 2004 - February 2006
Skills
Solution Selling, SaaS, Enterprise Software, Salesforce.com, Direct Sales, Unified Communications, Account Management, Sales Process, Call Logging, Contact Centers, Call Center, Channel, VoIP, Telecommunications, Cloud Computing, Professional Services, Lead Generation, Call Centers, Business Development, Strategic Partnerships, Vendor Management, Sales Operations, Integration, Sales, Networking, Sales Management
Education
University of Minnesota-Twin Cities 2000 — 2004
BA, Psychology, Business
BOLD
Amano McGann, Inc. May 2011 - Present
Calabrio, Inc 2008 - 2011
Engage Technologies Inc (Squid Ink) 2006 - 2008
Hewlett-Packard 1999 - 2003
Hewlett-Packard 1987 - 1999
Skills
Software Development, Linux, Testing, Troubleshooting, C, Software Documentation, Operating Systems, Embedded Systems, Embedded Software, Firmware, Device Drivers
Education
Boise State University 2003 — 2006
BS, Computer Science
California Polytechnic State University-San Luis Obispo
BS, Electronic Engineering Technologies
Calabrio, Inc. February 2015 - Present
Skills
Training, Instructional Design, Leadership Development, Leadership, SharePoint, E-Learning, Captivate, PowerPoint, Team Leadership, Onboarding, Organizational..., Public Speaking, Customer Service, Web-based Training, E-learning Development, Social Media, Microsoft Office, Dreamweaver, Wikis, Processes Development, Process Improvement, Learning Management...
Education
Minnesota State University, Mankato
Bachelor of Science (B.S.), Computer Science
Calabrio, Inc. September 2015 - Present
Calabrio, Inc. August 2014 - August 2015
Portico Benefit Services June 2006 - June 2014
Auto Glass Specialists November 2004 - February 2006
The Auto Club Group April 2002 - October 2004
OnIT Consulting March 2000 - April 2002
New Horizons Computer Learning Center - Madison May 1996 - March 2000
Skills
Training, Instructor-led Training, Coaching, E-Learning, Instructional Design, Organizational..., Adult Education, Leadership, Training Delivery, Management, Microsoft Office, Staff Development, Financial Education, Leadership Development, Blended Learning, Training Facilitation, Employee Benefits, Workshop Facilitation, Change Management, Employee Training, Program Management, Teaching Adults, Employee Engagement, Software Documentation, Culture Change, Social Networking, Performance Management, ADDIE, Social Media Marketing, Strategy, Learning Management..., Hands-on Training, Social Promotion, Project Planning, Curriculum Development, Project Management, Distance Learning, Needs Analysis, Organizational Learning, Performance Consulting, Experiential Learning, Program Facilitation, Learning Management, Technical Training, Technical Writing, online learning, Camtasia Studio, Process Improvement, Training & Development, Customer Service
Education
Penn State University 2004 — 2011
Master's Degree
Penn State University 2004 — 2007
Post Baccalaureate Distance Education Certificate
Viterbo University 1990 — 1994
Bachelor's Degree
Calabrio, Inc. January 2015 - Present
Vidyo July 2012 - November 2014
Cisco Systems May 2010 - July 2012
TANDBERG Inc. May 2007 - May 2010
Polycom May 2005 - May 2007
Polycom June 2000 - May 2005
ADCOM Videoconferencing September 1996 - June 2000
Skills
Cisco, Telepresence, Video, Tandberg, Unified Communications, Cisco Technologies, QoS, Sales Operations, MPLS, Pre-sales, Video Conferencing, Cloud Computing, Management, Managed Services, Network Architecture, Wireless, Data Center, Telephony, Integration, Routing, Channel, SIP, Sales Enablement, Unified Messaging, Telecommunications, VoIP, Collaboration Solutions, IP, Streaming Media, Professional Services, Strategic Partnerships, Solution Selling, Go-to-market Strategy, Product Management, Channel Partners, SaaS, Sales Engineering, Enterprise Software, Direct Sales, H.323, Demand Generation, Salesforce.com, Channel Sales, Partner Management, Audio Conferencing, LAN-WAN, Ethernet, Sales, Account Management, Strategy
Education
Wilfrid Laurier University
Diploma in Business Administration, Business Administration
Georgian College 1994 — 1996
Electronics Engineering Technician, Electronics Engineering
Guelph Collegiate Vocational Institute 1990 — 1994
OSSD (GED), Electrical and Electronics Engineering
CDK Global (Formerly ADP Dealer Services) July 2012 - Present
Loffler Companies September 2010 - July 2012
Calabrio, Inc November 2009 - May 2010
Parallel Technologies August 2007 - May 2009
Comm-Works August 2004 - July 2007
Skills
Telecommunications, Visio, MS Project, Data Center, Telephony, Project Planning, Vendor Management, Resource Management, PMP, Team Leadership, Cisco Technologies, Scope Management, Project Finance, Team Building, IT Service Management, Cisco VoIP, Project Implementation, Process Development, MS Office tools, PMBOK, Cisco Call Manager, Cisco Wireless, PMO, PMO Development, Business Process..., Salesforce.com, Salesforce Training, Process Simulation, Microsoft Office, Management, Project Management
Education
North Hennepin Community College 1999 — 2003
AAS, marketing
Park Center High School
Calabrio, Inc. 2014 - Present
Citrix 2014 - 2014
NICE Systems 2013 - 2014
Verint Systems 2006 - 2013
BMC Software (division is formerly Numara Software) 2002 - 2006
Business Management International 2001 - 2002
RMI Corporation 1993 - 2001
Skills
SaaS, Customer Analytics, Workforce Management, Learning, KPI, Speech Analytics, Customer Retention, Customer Experience, Strategic Partnerships, Partner Development, Avaya, Contract Negotiation, New Business Development, Outsourcing, Strategic Planning, VoIP, Cisco Technologies, Key Performance..., Help Desk Support, Call Logging, Enterprise Software, Managed Services, Solution Selling, Direct Sales, Lead Generation, Sales Process, Big Data, Predictive Analytics, ERP/CRM, Call Recording, Text Analytics, Customer Focus, Customer Insight, Financials, Distribution Systems, Help Desk Management, Cisco, Siemens, Salesforce.com, Leadership, Software Industry, Customer Analysis, Business Development, Start-ups, Call Centers, Professional Services, Management
Education
Western New England College School of Law 1995 — 2000
JD, Law (Evening Division)
Bentley University 1988 — 1992
BS, Management with minor in European History
Simsbury High School 1984 — 1988
Diploma, High School
Code 42 October 2013 - Present
Twin Cities Daily Planet April 2010 - Present
JAMF Software June 2012 - October 2013
Calabrio, Inc November 2010 - June 2012
Calabrio, Inc (formerly Spanlink Communications, Inc) June 2006 - November 2010
Apple, Inc March 2004 - August 2005
Skills
Java, SQL, Salesforce.com, JIRA, Microsoft Office, iWork, iLife, Mac OS X, Windows, Linux, Eclipse, Subversion, VSS, Spanish, OS X, Mac, Troubleshooting, iOS, Leadership, Quality Assurance, Software Documentation, Software Engineering, Cross-functional Team..., Requirements Analysis, HTML, CSS, Technical Support
Education
Macalester College 2002 — 2006
B.A.
Institute for the International Education of Students 2005 — 2005
Watauga High School 1998 — 2002
Calabrio, Inc. August 2014 - Present
Uptivity Inc. 2013 - 2014
Cisco Systems June 2007 - November 2013
Verizon Business 2000 - 2007
Skills
Unified Communications, Managed Services, VoIP, Cisco Technologies, Business Development, Cloud Computing, Data Center, Professional Services, Solution Selling, IP, SaaS, Telecommunications, Wireless, Channel Partners, Enterprise Software, Pre-sales, Virtualization, Ethernet, Integration, MPLS, Go-to-market Strategy, SIP, Sales Engineering, Solution Architecture, Telepresence, Telephony, Network Design, Network Architecture, WAN, Partner Management, Cisco Call Manager, Networking, Routing, Disaster Recovery, Wireless Networking, VMware, Switches, TCP/IP, Routers, LAN-WAN, QoS, Call Centers, System Deployment, Contact Centers, Business Alliances, Sales Enablement, Avaya, Avaya Technologies
Education
Texas A&M University 1995 — 2000
BS
Calabrio, Inc. February 2015 - Present
HealthPartners February 2013 - February 2015
OLSON July 2011 - February 2013
OLSON December 2010 - July 2011
OLSON June 2010 - December 2010
Art Institutes International Minnesota November 2009 - June 2010
Clockwork Active Media Systems June 2009 - September 2009
Flashbelt Conference April 2009 - June 2009
AlphaGraphics October 2008 - February 2009
Skills
Information Architecture, CSS, jQuery, User Experience, Usability, HTML, JavaScript, Interaction Design, Web Development, Front-end, Content Management, Content Strategy, Graphic Design, Web Design, ActionScript, PHP, CMS, User Interface, HTML emails, SharePoint, Sitecore, Visual Design, Agile Methodolgy, User Research, Wireframes, OmniGraffle, User Experience Design, User-centered Design, Adobe Creative Suite, Advertising, Social Media, Web Standards, Branding, Agile Methodologies
Education
Art Institutes International 2008 — 2010
BS, Web Design and Interactive Media
University of Minnesota-Duluth 2002 — 2007
BA, Anthropology, Cultural Studies (minor), Photography (minor)
Calabrio, Inc February 2006 - Present
Skills
Java, Agile Methodologies, C++, JavaScript, Linux, CTI, Ant, Maven, VoIP, Test Automation, Unit Testing, JUnit, Dojo, C#, SQL, Python, Jenkins, VMware
Education
University of Minnesota-Twin Cities 2003 — 2007
BS, Computer Science
Calabrio, Inc. July 2015 - Present
Noble Systems September 2013 - July 2015
Convergys January 2011 - August 2013
Citicards July 2010 - January 2011
Citicards May 2007 - January 2011
SER Solutions May 2006 - May 2007
Eli Lilly & Company May 2003 - May 2006
eOn Communications March 2001 - May 2003
Cellit Technologies May 1999 - May 2001
Melita International March 1996 - May 1999
Skills
MBA, Contact Center..., Contact Center Strategy, Telemarketing, Pre-sales, Predictive Dialers, ACD, IVR, Quality Management, BPO, Financial Services, Distributed Team..., eCommerce, A/R collections, Customer Service..., Vendor Management, Customer Engagement, CTI, Program Management, CRM, E-commerce, SaaS, Mergers & Acquisitions, Contact Centers, Project Management, Business Analysis, Customer Satisfaction, Call Centers, Leadership, Call Center, Customer Experience, Inbound Marketing, Strategy, Call Center Development, Outsourcing, Direct Sales, Credit Cards, Training, Workforce Management, Team Building, Project Portfolio..., Professional Services, Six Sigma, Offshoring, Unified Communications, Analysis, Service Delivery, Sales, Executive Management, Sales Operations
Education
University of Florida 1998 — 2001
MBA
United States Naval Academy 1987 — 1991
B. S.
Calabrio, Inc. September 2014 - Present
Symplicity Corporation June 2013 - September 2014
RedCart Solutions November 2009 - May 2013
Skills
Javascript, AngularJS, jQuery, d3.js, HTML 5, CSS3, PHP, MySQL, Git, Responsive Design, JavaScript, CSS, Front-end
Education
Lawrence University 2003 — 2007
Bachelors of Music, Saxophone Performance
Lawrence University
Smith Engineering Inc. June 2011 - Present
Calabrio, Inc January 2010 - June 2011
Intercim August 2000 - December 2009
Skills
Financial Reporting, Great Plains Software, Budgeting, Financial Analysis, Forecasting, General Ledger, Accounts Receivable, Accounts Payable, Microsoft Office, Excel, Financial Accounting, Cash Flow, Accounting, GAAP, Cash Management, Payroll, Variance Analysis, Fixed Assets, Reconciliation, Revenue Recognition, Budgets, Account Reconciliation, Microsoft Excel, Microsoft Dynamics GP
Education
Metropolitan State University
BS, Accounting
Calabrio, Inc February 2012 - Present
Verizon Wireless March 2009 - February 2012
The Peoples Computer Repair December 2005 - January 2012
Minnesota State University, Mankato 2006 - 2007
Skills
Microsoft Office, Microsoft SQL Server, PHP, MySQL, Windows Server, Cisco Call Manager, Workforce Management, HTML, JavaScript, CSS, Troubleshooting, Cisco VoIP, Call Center, Customer Service, Project Management, Customer Escalation..., Servers, Disaster Recovery, Call Centers
Education
Minnesota State University, Mankato 2003 — 2007
Calabrio, Inc October 2013 - Present
Calabrio November 2004 - October 2013
Spanlink Communications 2003 - 2008
Ciprico 1990 - 2002
Skills
Solution Selling, Product Management, Product Marketing, CTI, Storage Architecture, Software Project..., Sales Engineering, Pre-sales, Storage Area Networks, NAS, Unified Communications, Enterprise Software, VoIP, IVR, Professional Services, Cloud Computing, SAN, SaaS, Telecommunications, Managed Services
Education
University of Minnesota-Twin Cities 1977 — 1982
Bachelor of Science (BS), Electrical and Electronics Engineering
Calabrio, Inc 2012 - 2012
Regis Corporation 2008 - 2012
Regis Corporation 1999 - 2008
HOM Furniture 1999 - 2008
Front Page Marketing 1998 - 1999
Minnesota Newspaper Association 1990 - 1998
Skills
Cross-functional Team..., Project Management, Budgets, Process Improvement, Vendor Management
Education
Minot State University
Bachelor of Science, Accounting
Calabrio, Inc. January 2013 - Present
FedEx January 2013 - Present
Southvault.com June 2009 - December 2012
Securenets.us December 2005 - December 2012
West Memphis Police Department 2003 - December 2012
AZO, Inc. November 1993 - December 2005
Holiday Inns August 1991 - November 1993
Skills
Strategic Planning, Security, Negotiation, Project Management, Change Management, Microsoft Office, Network Administration, Product Development, DNS, VMware, Account Management, Cross-functional Team..., Engineering, New Business Development, Sales Management, Security Audits, Sales, Intrusion Detection, Customer Service, Security+, Alarm Systems, Risk Management, CCTV, Leadership, Access Control, IP Cameras, Biometrics, Integration, Team Building, Protection, Solution Selling, Corporate Security, Security Management, Physical Security, Surveillance, Video over IP, Background Checks, Security Operations, Tactics, Troubleshooting, Networking, Servers, Management, Crisis Management, Information Technology, Consulting
Education
The University of Southern Mississippi 1977 — 1981
BA, English / Business
The University of Southern Mississippi 1977 — 1981
BA English / Foreign Languages
J.P. Morgan March 2014 - Present
Thomson Reuters October 2013 - February 2014
Calabrio, Inc. March 2013 - September 2013
Thomson Reuters December 2011 - February 2013
Merge Healthcare September 2011 - December 2011
Boston Globe Media March 2011 - September 2011
ADD VINGS C& D P LTD November 2007 - September 2008
Skills
Microsoft Excel, Microsoft Office, SQL, Requirements Analysis, Oracle, Business Analysis, XML, SDLC, Microsoft SQL Server, Databases, Agile Methodologies, Business Intelligence, Java, J2EE Web Services, C, C++, Unix, JMS, Java Script, UML, PL/SQL, HTML, DHTML, Servlets, Perl, Ant, Maven, JRuby, Hibernate, JUnit, Spring MVC, DB2, DTD, Schema, XSLT, XPath, XQuery, Oracle SQL Developer, db visualizer, Eclipse, Visual SVN
Education
Ferris State University
Masters in Information Systems and Management, Information Technology
Jawaharlal Nehru Technological University
Bachelors in Technology, Information Technology
Hydearabad Public School, Begumpet
Calabrio, Inc. November 2014 - Present
Calabrio, Inc April 2014 - Present
Decon7 Systems, LLC 2015 - 2015
Decon7 Systems, LLC 2015 - 2015
GradStaff, Inc. September 2013 - March 2014
University of Minnesota College of Pharmacy March 2013 - September 2013
University of Minnesota August 2008 - June 2013
C.H. Robinson May 2012 - August 2012
YMCA June 2010 - September 2011
Mesaba Airlines June 2009 - September 2009
Skills
PowerPoint, Event Planning, Customer Service, Public Speaking, Social Media, Microsoft Office, Microsoft Word, Time Management, Microsoft Excel, Research, Facebook, Critical Thinking, Communication Skills, Movie Magic, Superior Work Ethic, Recruiting, Sales, Analysis
Education
University of Minnesota-Twin Cities 2008 — 2013
Bachelor of Science (B.S.), Human Resources Development
Apple Valley High School
Mithun Agency July 2014 - Present
Horizontal Integration at Campbell Mithun/McCann Worldgroup on Team General Mills August 2013 - June 2014
Calabrio, Inc July 2011 - January 2013
Plaudit Design January 2010 - February 2011
Plaudit Design January 2009 - December 2009
Farm Credit Leasing December 2005 - January 2009
Skills
CSS, Illustrator, Dreamweaver, Flash, HTML, SEO, Graphics, Web Design, JavaScript, jQuery, C#, HTML emails, CSS3, Dojo, Subversion, Eclipse, Photoshop, JSON, REST, Customer Service, Project Management, Time Management, Multi Tasking, Interpersonal Skill, Atlassian JIRA, Sitecore, Timeline Development, CMS, Front-end, WordPress
Education
University of Wisconsin-Milwaukee 1998 — 2001
BFA, Film and French Literature
Minneapolis Community and Technical College 2006 — 2009
AAS, Web Design
Minneapolis Community and Technical College 2008 — 2010
Certificate, Database Design
Calabrio, Inc February 2014 - Present
RCIS September 2013 - December 2013
Global Traffic Technologies July 2012 - March 2013
QLogic Corporation November 2000 - June 2010
Seagate Technology January 1999 - November 2000
Detector Electronics Incorporated February 1989 - October 1998
Skills
Manual Testing, Black Box Testing, Regression Testing, System Integration..., Test Automation, Risk Based Testing, Test Planning, Test Cases, GPIB, HTML, C, TCL, MS Access, Excel, Red Hat Linux, Suse, Solaris, SQL, IP Networking, IPv6, IPv4, Fibre Channel, SNMP, Labview, Access, Testing, Wireshark, Windows 7, Google Earth, SCSI, Firmware, Linux, Test Management, Embedded Systems, IP, FCoE, Microsoft Excel, Automation, Hardware, Storage Area Networks, Storage, Debugging, Operating Systems, SAN, iSCSI, Software Quality..., Perl
Education
Minnesota State University, Mankato
University of Minnesota-Twin Cities
B.S., Electrical Engineering
Calabrio, Inc. December 2007 - Present
Spanlink Communications, Inc. October 1998 - November 2007
Skills
CTI, VoIP, Software Development, Cisco Technologies, Object Oriented Design, Unified Communications, C++, IVR, Cisco Call Manager, SIP, Agile Methodologies, Windows Services, System Design, Cisco VoIP, Unix, Software Quality..., Windows Driver..., unix/linux, SQL, TCP/IP protocols, C#, Enterprise Software, Software Engineering, Telecommunications, Networking
Education
Southern Illinois University, Edwardsville 1982 — 1986
BS
Southern Illinois University, Carbondale 1981 — 1983
Calabrio, Inc March 2015 - Present
IBM August 2008 - February 2015
Secure Computing June 1998 - August 2008
FrankenData USA, Inc./Siemens Energy and Automation Inc. January 1997 - June 1998
Skills
Agile Methodologies, Software Engineering, Business Intelligence, Unix, Java, Software Development, XML, Eclipse
Education
University of Minnesota-Twin Cities 1995 — 1997
Master, Computer Science
University of Minnesota-Twin Cities 1990 — 1996
Ph.D, Mathematics
Calabrio, Inc. May 2014 - Present
United States Postal Service July 2011 - May 2014
Wells Fargo Home Mortgage August 2010 - July 2011
Maverick Software Consulting July 2007 - November 2010
Thomson Reuters May 2009 - August 2009
Skills
Java, Hibernate, Dojo, Relational Databases, Testing, Business Requirements, Communication Skills, Teamwork, JPA, Direct Client..., Team Leadership, JavaScript Libraries, Learning Quickly, Tortoise SVN, Subclipse, Eclipse, Jenkins, JavaScript, Databases, Oracle, Web Development, SQL, Agile Methodologies, Microsoft SQL Server
Education
Minnesota State University, Mankato 2006 — 2010
BS, Information Technologies, Scandinavian Studies (Language)
Calabrio, Inc January 2013 - Present
Calabrio, Inc January 2011 - Present
eLoyalty October 2008 - April 2010
State of Minnesota May 2000 - September 2008
State of Minnesota September 1999 - May 2000
Progressive Technologies March 1997 - September 1999
First Call Communications, Inc May 1994 - March 1997
Skills
Cisco Call Manager, CTI, Cisco Technologies, Unified Communications, VoIP, IVR, Contact Centers, ACD, Telephony, Avaya, SaaS, Enterprise Software, Cloud Computing, Pre-sales, Managed Services, Networking, Solution Architecture, Telecommunications, Technical Support, Professional Services
Education
University of Minnesota-Duluth 1987 — 1990
Psychology & Criminology
Call Design June 2014 - Present
Aspect Software December 2012 - Present
Calabrio, Inc November 2010 - December 2012
Aspect November 2006 - November 2010
Aspect Software June 1999 - September 2006
Aspect Software June 1999 - September 2000
Jackson Hewitt Tax Service May 1990 - May 1999
Skills
Software Implementation, Business Analysis, Hands-on Training, Databases, Forecasting, Training, Unified Communications, Workforce Management, Call Center, Enterprise Software, Solution Selling, Call Logging, VoIP, Sales Engineering, Salesforce.com, Pre-sales, Contact Centers, Call Centers, Technical Support, Professional Services, Product Management
Education
Middle Tennessee State University 1992 — 1995
Bachelor of Music, Vocal Performance
Vanderbilt University 1986 — 1990
BA, Economics, Russian Studies
Calabrio, Inc. August 2014 - Present
Calabrio, Inc January 2012 - December 2014
Calabrio, Inc October 2009 - January 2012
Calabrio June 2007 - October 2009
Spanlink Communications 2005 - 2007
Skills
Telephony, VoIP, CTI, Cisco Technologies, Agile Methodologies, Microsoft SQL Server, Contact Centers, Call Center, Network Administration, Unified Communications, Troubleshooting, Avaya, Integration, Cisco Call Manager, VMware, MySQL, Active Directory, VMware ESX, Network Design, Telecommunications, SQL, System Deployment, Testing, Windows Server, Cisco IOS, Subversion, SaaS, Data Center, Switches, Windows, Pre-sales, Servers, Sales Engineering, CCNP, WAN, CCNA, Enterprise Software, Routing, Cloud Computing, Call Centers, Visio, SIP, Routers, Network Architecture, LAN-WAN, Workforce Management, Vendor Management, Microsoft Exchange, Technical Support
Education
University of Wisconsin-Stout 1998 — 2005
Bachelor of Applied Science (B.A.Sc.), Telecommunications Engineering
Southern Cross University 2002 — 2002
Study Abroad
Calabrio, Inc. 2015 - Present
Best Buy 2013 - 2015
Sprint 2011 - 2012
Sprint 2009 - 2011
Sprint 2007 - 2009
Sprint 2005 - 2007
Sprint 2002 - 2005
Skills
Sales Support, Product Marketing, Channel, Internal Communications, Staff Training, Training & Development, Data Analysis, Program Management, Knowledge Management, Product Knowledge, Telecommunications, Wireless, Field Marketing, Product Management, Go-to-market Strategy, Strategic Planning, Vendor Relationships, Competitive Analysis, Competitive Intelligence, Operational Excellence, Program Development, Retail Marketing, Market Research, Time Management, Mobile Technology, Channel Optimization, Channel Strategy, Cross-functional Team..., Business Analysis, Product Forecasting, Cross Channel Marketing, Capacity Planning, Capacity Building, Customer Acquisition, Customer Retention, Product Launch, Problem Solving, Marketing Communications, Marketing Management, Field Training, Marketing Strategy, Process Improvement, Business Process..., Organization &..., Cost Saving Initiatives, High level of initiative, Project Coordination, Cross-functional..., Cross-functional..., Trend Analysis
Education
University of Kansas - Graduate School of Business
M.B.A., Strategic Management
University of Wisconsin-River Falls
Bachelor of Science (B.S.), Business Administation & Spanish
Calabrio, Inc. May 2015 - Present
Portico Benefit Services March 2012 - May 2015
Target Corporation September 2011 - February 2012
University of Minnesota September 2009 - September 2011
University of Minnesota September 2009 - June 2010
Highland Building Consultants, LLC May 2009 - September 2009
University of Minnesota September 2008 - May 2009
Skills
Microsoft Office, Outlook, Research, Microsoft Excel, PowerPoint, SharePoint, Customer Service, Employee Benefits, Training, SPSS, Maximo, Quicken, WordPerfect, Adobe Acrobat, Excel, E-Prime, Microsoft CRM, Microsoft SQL Server
Education
University of Minnesota-Twin Cities 2008 — 2011
Bachelors, Psychology, Environmental Science
MatrixCare March 2014 - Present
MatrixCare April 2013 - March 2014
Calabrio, Inc January 2012 - April 2013
Land O Lakes March 2010 - December 2011
Land O' Lakes September 2007 - March 2010
Land O'Lakes September 2006 - September 2007
STRATEZ March 2005 - September 2006
NRG Energy September 2004 - March 2005
NRG Energy March 2000 - September 2004
NRG Energy January 1999 - March 2000
Education
University of Minnesota - Carlson School of Management 2009 — 2011
MBA, Business
University of Northern Iowa 1988 — 1992
BA, Accounting
Calabrio, Inc. March 2015 - Present
Zeacom April 2008 - February 2015
SB, Inc., Caliber Construction, LLC, Diamond Traffic Systems, LLC January 2003 - January 2008
Apropos Technology 1999 - 2003
DC Systems 1997 - 1999
Skills
Unified Communications, Solution Selling, Telephony, Contact Centers, VoIP, Cisco Technologies, Call Centers, Managed Services, Strategic Partnerships, Telecommunications, Channel Partners, Product Management
Education
Northern Illinois University - College of Business 1992 — 1996
Entrepreneurship, BS - Business Management
Calabrio, Inc July 2012 - Present
The Pixel Bank 2004 - Present
Lifetouch Portrait Studios October 2008 - July 2012
Carlson Companies August 2000 - October 2008
Carlson Marketing Group 2000 - 2003
NCS Pearson June 1999 - August 2000
Health Partners 1998 - 1999
Health Risk Management 1993 - 1998
Health Risk Management 1993 - 1998
Alliant TechSystems 1987 - 1993
Skills
Captivate, CSS, Web Design, Flash, HTML, Web Development, Illustrator, Visual Basic, Visio, Process Improvement, Programming, Photoshop, Dreamweaver, XML, Adobe Creative Suite, Adobe Fireworks, HRIS, InDesign, E-Learning
Education
University of St. Thomas - Opus College of Business 2002 — 2004
Masters, Software Engineering
Concordia University-St. Paul 1990 — 1992
Bachelor's, Organizational Management and Communications
North Hennepin Community College
Associate's, General Studies
Calabrio, Inc. June 2015 - Present
Digital River May 2012 - May 2015
Secondhand Hounds April 2010 - November 2012
Digital River October 2010 - May 2012
Digital River October 2009 - October 2010
Volkart May & Associates, Inc. August 2009 - October 2009
Walgreens June 2008 - August 2009
University of Minnesota Duluth- Library January 2007 - May 2009
American Eagle Outfitters May 2007 - May 2008
Affiliated Credit Services May 2006 - August 2006
Skills
SaaS, WordPress, Lead Generation, Salesforce.com, E-commerce, Product Marketing, Competitive Analysis, Marketing Communications, Management, Sales, Market Research, Strategy, Web Analytics, Social Media Marketing, Marketing Management, Demand Generation, Multi-channel Marketing, Blogging, Marketing Strategy, GoToMeeting, Sales Enablement, Sales Operations, B2B Marketing, Sales Support, Content Marketing, Twitter, Project Management, Advertising, CRM, Email Marketing, Marketing
Education
University of Minnesota-Duluth 2005 — 2009
B.B.A, Marketing, Sociology
Calabrio, Inc February 2014 - Present
Target August 2013 - January 2014
Target January 2011 - July 2013
Minnesota Twins Baseball Club January 2010 - November 2010
Best Buy September 2002 - May 2005
Skills
Databases, Microsoft Office, C#, Analysis, Microsoft SQL Server, SSRS, SharePoint, Networking, Visual Basic, Team Leadership, Business Analysis, KnowledgeLake, Execute 360, SQL Server, Access, SQL, Visual Studio, C++, Data Analysis, Process Improvement
Education
University of Minnesota-Twin Cities 2007 — 2010
Bachelor of Applied Science, Information Technology Infrastructure
University of Minnesota-Duluth 2005 — 2007
BS, Information Technology Infrastructure
Calabrio, Inc. May 2015 - Present
Calabrio, Inc. November 2014 - Present
Calabrio, Inc January 2014 - October 2014
GradStaff, Inc. June 2013 - January 2014
Ginkel Construction June 2012 - June 2013
UND Financial Wellness January 2013 - May 2013
Energy and Environmental Research Center April 2010 - May 2013
Lubrication Technologies Inc. June 2010 - August 2011
Skills
Export-Import, Operations Management, Spreadsheets, Economics, Forecasting, Teamwork, Shipping, Employee Relations, Financial Analysis, Microsoft Excel, Accounting, PowerPoint, Microsoft Word, Financial Reporting, Human Resources, Microsoft Office, Purchasing, Financial Services, Marketing, Personal Budgeting, Sales, Manufacturing, Leadership
Education
The University of North Dakota 2010 — 2013
Bachelor of Business Administration (BBA), Business Administration and Management, General
Healthland January 2013 - Present
Calabrio, Inc June 2012 - December 2012
XATA Corporation March 2011 - March 2012
Xata Corporation February 2010 - March 2011
Xata Corporation October 2009 - February 2010
Crescent Electric Supply May 2006 - July 2009
Skills
Microsoft Office, Microsoft Exchange, Windows XP Pro, Windows Server, Windows Vista, Windows 7, Active Directory, Ubuntu 9.10, Linux distributions, TCP/IP protocols, DHCP, Print Servers, Network Administration, Local Area Network, WAN, ShoreTel, JUNOS, ScreenOS, Juniper Switches, Security Appliances, Firewalls, Change Requests, F5 BigIP, Computer Hardware, Troubleshooting, SharePoint
Education
Hennepin Technical College 2008 — 2010
A.A.S., IT - Network Administrator/Analyst
Winona State University 1997 — 2001
B.A., Theatre
Calabrio, Inc. December 2014 - Present
Calabrio, Inc. March 2014 - December 2014
Epicor Software July 2013 - March 2014
University of Minnesota September 2009 - May 2013
Dove, Fretland & Van Valkenburg LLP June 2012 - September 2012
United States Commercial Service June 2012 - September 2012
University of Minnesota January 2012 - May 2012
Skills
Social Media, Microsoft Excel, Teamwork, Data Analysis, Microsoft Office, Financial Analysis, Corporate Finance, Finance, International Trade, Language Proficiency-..., Event Planning, Bookkeeping, Organization, Salesforce.com, Sales, Cold Calling, Market Development, New Business Development, Business Development, Enterprise Software, B2B, Training, Management
Education
Curtis L. Carlson School of Management 2009 — 2013
BS, Finance and International Business
UNIVERSITY OF MINNESOTA 2009 — 2013
Bachelor of Science, Business
University of Minnesota - Carlson School of Management 2009 — 2013
BS, International Business, Finance
Hopkins H.S. 2006 — 2009
Panaya July 2015 - Present
Morgan Stanley Wealth Management April 2014 - July 2015
Dogs 4 Disabled Veterans April 2014 - June 2015
Calabrio, Inc August 2012 - April 2014
Verint July 2010 - July 2012
Calabrio January 2008 - July 2010
NICE Systems July 1999 - January 2008
Comverse Technology January 1997 - June 1999
Siemens 1995 - 1997
Skills
Professional Services, Strategic Partnerships, Customer Service, Business Strategy, Speech Analytics, Sales Operations, Software Quality..., Cross-functional Team..., Vendor Management, Fitness, Go-to-market Strategy, Call Centers, Integration, Strategic Planning, Telecommunications, Consulting, Product Management, Program Management, Solution Selling, SaaS, Business Development, Sales, Enterprise Software, Cloud Computing, Strategy, Sales Process
Education
Dowling College 2000 — 2003
MBA, Masters Business Administration
Long Island University, C.W. Post Campus 2000 — 2003
BS, Business Management
New Hampton School
Villanova University
Six Sigma Green Belt and Black Belt Certification
Calabrio Inc November 2007 - Present
Spanlink Communications 2000 - November 2007
Spanlink Communications January 1997 - January 2000
Target April 1995 - December 1996
Department Store Division Dayton Hudson Corporation April 1993 - April 1995
Skills
VoIP, Software Development, Telecommunications, Software Engineering, CTI, Call Logging, Contact Centers, C++
Education
University of Minnesota-Twin Cities 1983 — 1988
Calabrio, Inc. August 2015 - Present
Grain Millers Inc. June 2014 - December 2014
Macy's July 2013 - October 2013
Macy's May 2012 - July 2013
Skills
HTML, CSS, XML, C#, Java, SQL, Python, JavaScript
Education
Dunwoody College of Technology 2014 — 2016
Web Programming and Database Development
North Dakota State University 2011 — 2014
Computer Science
Maple Grove Senior High School 2008 — 2011
High School Diploma
Calabrio, Inc. August 2014 - Present
FindLaw, a Thomson Reuters business August 2013 - August 2014
FindLaw, a Thomson Reuters business September 2011 - July 2013
FindLaw, a Thomson Reuters business June 2009 - August 2011
FindLaw, a Thomson Reuters business June 2008 - August 2008
Northwest Airlines June 2007 - August 2007
Skills
Hibernate, JSP, Java, Spring, GWT, Oracle, jQuery, JavaScript, Collaborative Problem..., Informatica, SQL, Maven, REST, Java Enterprise Edition, Spring Framework
Education
University of Minnesota-Twin Cities 2010 — 2014
Master's Degree, M.S. Computer Science
University of Minnesota-Twin Cities 2004 — 2008
Bachelor's Degree, B.S. Computer Science
Calabrio, Inc December 2005 - Present
HB Fuller February 2001 - August 2005
CIGNA Behavioral Health July 1992 - February 2001
Skills
Cisco Call Manager, Cisco ICM, Telephony, VoIP, CTI, Unified Communications, Call Center, Troubleshooting, Contact Centers, Telecommunications, Cisco Technologies, Call Centers, Vendor Management, IVR, SIP, Wireless, Technical Support, Networking, Avaya, Data Center, ACD, Managed Services
Education
Metropolitan State University 2014 — 2015
Bachelor of Arts (B.A.), Global Cultural Studies, 4.00
Normandale Community College 1992 — 2005
Associate of Arts (A.A.), Liberal Arts, 4.00
Starkey Hearing Technologies April 2014 - Present
Calabrio, Inc January 2014 - April 2014
Imagine! Print Solutions November 2012 - October 2013
Shakopee Independent School District October 2010 - November 2012
Visiting Angels January 2008 - June 2008
Spanlink Communications May 1999 - June 2003
Martin Marietta Materials July 1995 - June 1998
Spanlink Communications April 1992 - May 1995
Skills
Microsoft Office, Event Planning, Travel Planning, Business Travel, Travel Management, Administrative..., Office Administration, Customer Service, Confidentiality, Sensitive Information, Highly detail oriented, Multitasking Skills, Fast-paced, Work Well Independently, Team-oriented, Strategic Planning, Loyal, Self-driven, PowerPoint, Employee Benefits, Management, Teamwork, Sales, Team Building, Leadership
Education
University of Minnesota-Twin Cities 1987 — 1991
Bachelor of Arts (B.A.), International Relations
Symantec August 2015 - Present
Calabrio, Inc. February 2015 - September 2015
IBM November 2013 - February 2015
Sprint August 2010 - April 2012
Skills
Time Management, Sales, Leadership, Customer Service, Teamwork, Call Centers, Technical Support, Project Management, Customer Retention, Problem-solving and..., Technology, Team Building, Oral & Written..., Performance and..., Confidence, Commitment, Initiative, Enthusiasm, JavaScript, Java, Python, HTML, HTML 5, C/C++ STL, SQL, ITIL, Organizational..., Customer Satisfaction, Communication, PowerPoint, Microsoft Office, Microsoft Excel, Networking, Microsoft Word, Public Speaking
Education
North Hennepin Community College 2007 — 2009
General Studies
Osseo Senior High School 2004 — 2008
High School Diploma, General Studies
Augsburg College
Bachelor of Arts (BA), Computer Science
Calabrio, Inc. May 2014 - Present
Valtira LLC February 2013 - May 2014
Maverick Software Consulting September 2012 - February 2013
Taco Bell June 2011 - September 2012
Skills
Java, Eclipse, MySQL, OOP, REST, C#, Ant, Subversion, JSON, SOAP, Object Oriented Design, SQL, Visual Studio, .NET, HTML, AJAX, Servlets, CSS, JavaScript, Tomcat, Personal Responsibility, C++, Web Services, PHP, Jenkins, Windows, Linux, Agile Web Development, Continuous Integration, XML, Linux Server, Shell Scripting, RESTful WebServices, RESTful architecture, Subclipse, Management, Salesforce.com, Spanish, Leadership, Amazon Web Services..., Microsoft SQL Server, J2EE Web Services, Hazelcast
Education
University of Saint Thomas 2012 — 2014
Bachelor's Degree, Computer Science
Anoka Ramsey Community College 2010 — 2012
Non-Degree Program, General Studies
Talend May 2015 - August 2015
Edina Country Club June 2014 - August 2014
Edina Country Club June 2014 - July 2014
Calabrio, Inc. March 2014 - May 2014
Skills
Microsoft Word, Microsoft Office, Leadership, Networking, Public Speaking, PowerPoint, Communication
Education
University of Minnesota-Twin Cities 2014 — 2018
Anticipated to be International Business and MIS
Eden Prairie High Shool 2010 — 2014
High School, College Prepatory
Calabrio, Inc April 2014 - Present
Calabrio, Inc. April 2013 - April 2014
Calabrio, Inc. June 2011 - April 2013
Skills
Salesforce.com..., CRM, Network Administration, Help Desk Support, Workforce Management, Quality Management, Technical Support, Call Recording, ACD, CRM Databases, Cisco Call Manager, WAN, Unified Communications, Windows Server, Salesforce.com, Professional Services, Troubleshooting, SaaS, Management
Education
Dunwoody College of Technology 2012 — 2014
Bachelor of Science (BS), MIS
Dunwoody College of Technology 2009 — 2011
Associate of Applied Science, Computer Networking Systems
Hopkins High School 1999 — 2002
CEB July 2015 - Present
Minnesota United FC June 2015 - Present
The College of St. Scholastica September 2012 - May 2015
Amway June 2013 - December 2014
Calabrio, Inc. May 2014 - September 2014
LIDS Sports Group October 2013 - March 2014
Spirit Mountain Recreation Area November 2013 - February 2014
The College of St. Scholastica December 2012 - January 2013
The College of St. Scholastica September 2011 - September 2012
Toys R Us October 2010 - January 2011
Skills
Teamwork, Time Management, Customer Service, Microsoft Office, Marketing, PowerPoint, Microsoft Word, Management, Sales, Problem Solving, Social Networking, Event Planning, Training, Microsoft Excel, Interpersonal Skill, Team Leadership, Soft Skills, Negotiation, Communication Skills, Retail, Advertising, Data Analysis, Communication, Logistics, Inventory Management, Behavioral Intervention, Cultural Diversity, Leadership Development, Recruiting, Telephone Skills, Analytical Skills, People Skills, Team-oriented, Office Management, Administrative..., Research, Leadership, Public Speaking, Social Media, Critical Thinking, Facebook
Education
The College of St. Scholastica 2011 — 2015
Bachelor of Arts (B.A.), Business Administration and Management, General, 3.43/4.00
The College of St. Scholastica 2011 — 2015
Bachelor of Arts (B.A.), Marketing, 3.43/4.00
Anoka High School 2007 — 2011
High School Diploma, Generals, College in the Schools, AP
Securian Financial Group September 2015 - Present
Calabrio, Inc July 2013 - August 2015
CliftonLarsonAllen January 2012 - June 2013
DS&B, Ltd. February 2011 - April 2011
Skills
Accounting, GAAP, Auditing, General Ledger, Financial Statements, Tax Preparation, Financial Reporting, Tax, US GAAP, Financial Accounting, Assurance, Corporate Tax, Financial Analysis, Fixed Assets, Income Tax, Journal Entries, Management, Microsoft Excel, Microsoft Office, Tax Accounting, Tax Research
Education
St. Cloud State University 2007 — 2011
Bachelor's degree, Accounting, 3.25
St. Cloud State University 2007 — 2011
Minor, Management Information Systems, General, 3.25
Calabrio, Inc. August 2014 - Present
Verint May 2012 - August 2014
Verint December 2009 - May 2012
AVAYA Inc November 2002 - November 2008
Skills
Solution Selling, Unified Communications, Managed Services, Call Center, SaaS, Enterprise Software, VoIP, Avaya, Telecommunications, Channel, Direct Sales, Account Management, Sales Operations, Call Centers, CRM, Telephony, Sales Process, Business Development, Sales, Sales Management, Go-to-market Strategy, Channel Partners, Contact Centers, Strategy, Pre-sales, Sales Presentations, Business Alliances, Leadership
Education
Arizona State University - W. P. Carey School of Business 2000 — 2002
Master of Business Administration (M.B.A.)
Utah State University 1992 — 1998
Bachelor of Science, Environmental Engineering
Layton High
Layton High
DuPont July 2015 - Present
The Dow Chemical Company May 2014 - August 2014
Hospital Central Managua November 2010 - June 2013
Calabrio, Inc October 2009 - November 2010
Wells Fargo Home Mortgage July 2009 - October 2009
WSB & Associates, Inc. June 2008 - July 2009
Augsburg College January 2006 - June 2008
Skills
Accounting, Financial Reporting, Microsoft Excel, Financial Analysis, Forecasting, Budget Forecasts, Accounts Payable, Accounts Receivable, Account Reconciliation, Access Database, Financial Modeling, Finance, Corporate Finance, Strategic Financial..., Variance Analysis
Education
Indiana University - Kelley School of Business 2013 — 2015
Master of Business Administration (M.B.A.), Finance and Business Analytics
Augsburg College 2005 — 2009
Bachelor of Arts (B.A.), Accounting and Finance
JAMF Software June 2012 - Present
Calabrio, Inc February 2010 - June 2012
FOCUS Brands 2004 - January 2010
Skills
Marketing Communications, Email Marketing, Social Media, Salesforce.com, Marketing Strategy, Social Media Marketing, Graphic Design, Internal Communications, Marketing Automation, Newsletters, Demand Generation, Integrated Marketing, Copywriting, Creative Writing, Mac, Web Content, Brand Development, Adobe Creative Suite, Case Studies, Lead Generation, Information Graphics, Copy Editing, Website Copy, Trade Show Management, Collateral Design, Print Collateral, White Papers, Market Research, OS X, iOS, Collateral, Trade Shows, Website Management, Training & Development, Sales Presentations, Board Presentations, Team Leadership, Team Management, Google Analytics
Education
LSU 1997 — 2001
Business Administration and Management, General
Calabrio, Inc. November 2007 - Present
DDW Consulting, LLC 2006 - Present
Spanlink Communications February 2006 - November 2007
Paper Warehouse June 1986 - September 2003
Skills
Performance Management, Coaching, Human Resources, Leadership Development, Career Development, Business Operations, Employee Engagement, Talent Management, Change Management, Customer Service, Connecting People, Networking, Recruiting, Interviews, Talent Acquisition, HRIS, Onboarding, Workforce Planning, Succession Planning, Training, Payroll, Team Building, Benefits Administration, Organizational..., Consulting, Strategy, Personnel Management, Leadership
Education
International Center of Coaching
Life Coach - Master Certification, Transformation Professional/Personal Coach
Concordia University-St. Paul
MBA, Business Management
YESS! Your Extraordinary Success Stratgies, Inc; Ideal Coaching, Inc.
Certified, Effective Coaching for Excellence
Concordia University-St. Paul
Master of Arts, Organizational Management & Human Resource Management
Concordia University-St. Paul
Bachelors of Arts, Human Resource Management
Normandale Community College
Associates Degree, Business
University of Minnesota-Twin Cities
Business Administration and Management, General
Edina High School
AmeriPride Services January 2015 - Present
AmeriPride Services May 2013 - Present
Brocade May 2012 - August 2012
Calabrio, Inc May 2010 - August 2010
Skills
Windows 7, Data Center, Software Installation, SAN, XP, VoIP, Storage Area Networks, Laptops, Fibre Channel, Desktop Computers, Ethernet, Leadership, Quality Assurance, Service Desk, VPN, Wireless Networking, Computer Hardware, Troubleshooting, Disaster Recovery, Virtualization, LAN-WAN, Windows XP, NHL, Microsoft Office
Education
Saint Cloud State University - G.R. Herberger College of Business 2009 — 2013
Bachelor's degree, Information Technology
Calabrio, Inc September 2010 - Present
Spanlink March 1992 - September 2008
Skills
Software Quality..., Test Planning, Test Cases, Manual Testing, Linux
Education
St. John's University 1977 — 1981
BS, History
Calabrio, Inc. April 2015 - Present
ABILITY Network January 2014 - November 2014
ABILITY Network October 2013 - January 2014
ABILITY Network September 2013 - October 2013
Mixed Blood Theatre August 2012 - January 2013
Augsburg College June 2012 - September 2012
Augsburg College January 2012 - June 2012
Skills
Community Outreach, Nonprofits, Program Evaluation, Event Planning, Community Development, Public Speaking, Editing, Event Management, Social Media, Facebook, Customer Service, Graphic Design, Communication, Photoshop, Multi-line Phone, Qualitative Research, Spanish, SPSS
Education
Augsburg College 2010 — 2013
Bachelor's degree, Sociology
Calabrio, Inc. August 2014 - Present
OAISYS January 2013 - June 2014
Word Systems Inc April 2010 - December 2012
NICE Systems April 2004 - March 2010
Skills
Solution Selling, Consultative Selling, Account Management, Software Sales, Channel Management, Direct Sales, Sales Management, Channel, New Business Development, Key Account Management, SaaS, Channel Partners, Salesforce.com, Sales Process, Unified Communications, Managed Services, Enterprise Software, Resellers, Strategic Partnerships, Selling, Contract Negotiations, Partner Management, VoIP, Channel Marketing, B2B, Lead Generation, Call Center, Sales Operations, Telecommunications, Security, Management, Call Centers, Contract Negotiation, Product Marketing, Business Development, Sales Channel..., Sales
Education
Purdue University
BS, Management
Calabrio, Inc August 2011 - Present
Northwest Martial Arts May 2009 - Present
Calabrio, Inc March 2010 - August 2011
Northwest Martial Arts 2005 - May 2008
Youth Commission April 2007 - August 2007
Skills
Recruiting, Interviews, Human Resources, Onboarding, Employee Relations, Leadership, HRIS, Organizational Culture, HR Policies, Management, Training, Job Descriptions, ADP Payroll, Interviewing, Hiring Practices, Payroll, Strategic Planning, Employee Benefits, Personnel Management, Temporary Placement, ADP, Communication, Vendor Management, ADP HRB, Internal Events, Phone Screening, Performance Management, Applicant Tracking..., Call Centers, Recruitment/Retention, Logistics, Permanent Staffing, New Hire Orientations, Employee Training, Customer Service, Microsoft Office, Salesforce.com
Education
Concordia University-St. Paul 2011 — 2013
MA, Human Resource Management
Minnesota State University, Moorhead 2004 — 2008
B.S., Communication, Leadership
kronos November 2010 - Present
LOEM Consultation Inc December 2008 - July 2010
Calabrio, Inc August 2007 - November 2008
Primus Canada September 2005 - June 2007
Primus Canada February 2002 - September 2005
Skills
VoIP, Network Administration, Cisco Technologies, Disaster Recovery, Troubleshooting, Technical Support, Microsoft SQL Server, Call Centers, System Administration, Testing, Cisco Routers, Networking, Security, TCP/IP, Infrastructure, Agile Methodologies
Education
McGill University 2000 — 2001
ccna, cisco
Oracle July 2015 - Present
Army National Guard May 2010 - Present
Calabrio, Inc. February 2015 - July 2015
VMware May 2011 - January 2013
Shavlik Technologies February 2011 - May 2011
Barnes Distribution January 2009 - July 2009
Southwestern Company 2004 - 2008
Southwestern Company September 2002 - September 2004
Southwestern Company May 2002 - September 2002
Skills
Sales, Sales Management, Leadership, Selling, Management, Retail Sales, Cold Calling, Direct Sales, Sales Process, Recruiting, Inventory Management, Solution Selling, Business Development, Account Management, Sales Presentations, Training, B2B, Sales Operations, Team Leadership, Team Building, CRM, New Business Development, SaaS
Education
Metropolitan State University 2013 — 2014
Individualized Studies Degree, Sales and Leadership
University of Minnesota-Duluth 2002 — 2006
Business
Warroad High School 1998 — 2001
Daugherty Business Solutions January 2015 - Present
Daugherty Business Solutions June 2013 - Present
Calabrio, Inc January 2010 - June 2013
Calabrio, Inc. November 2007 - February 2010
Spanlink Communications, Inc. September 2006 - November 2007
Skills
Java, Agile Methodologies, SQL, CSS, Microsoft SQL Server, Software Development, Unix, Linux, Enterprise Software, JavaScript, NoSQL, Scalable Web..., Scalable Architecture, Platform Architecture, Application Architecture, OAuth, Groovy, Spring Framework, JAX-RS, Test Driven Development, Online Retail, Retail Software
Education
Gustavus Adolphus College 1992 — 1996
B.A., Physics
CA Technologies April 2015 - Present
Marketing Advocate October 2013 - April 2014
McAfee April 2012 - August 2013
Calabrio, Inc February 2011 - September 2011
NICE Systems (formerly IEX Workforce Management Group) January 2003 - February 2011
Trendec 2001 - 2003
Sage U.S. Holdings December 2000 - June 2001
Network Associates 1998 - 1999
Skills
Lead Generation, Inside Sales, Partner Management, Account Management, B2B, Channel, CRM, Channel Partners, E-commerce, Enterprise Software, Go-to-market Strategy, Management, Multi-channel Marketing, Professional Services, New Business Development, Program Management, Project Management, SaaS, Sales, Sales Enablement, Sales Management, Sales Operations, Sales Process, Salesforce.com, Selling, Solution Selling, Telecommunications
Education
Texas Tech University 1989 — 1991
BS
Texas Tech University
Calabrio, Inc January 2014 - Present
Alfresco May 2013 - January 2014
Verint January 2012 - May 2013
IBM September 2010 - January 2012
CAM Commerce Solutions April 2006 - April 2010
Skills
Software Industry, Enterprise Software, Solution Selling, Management, Account Management, Direct Sales, Lead Generation, Sales, Channel Partners, SaaS, Selling, Sales Operations, Mobile Devices, Cold Calling, Cloud Computing, Sales Process, E-commerce, Salesforce.com, Marketing, Professional Services, CRM, B2B, Sales Enablement, Strategic Partnerships, Business Alliances, Sales Presentations, Partner Management, Managed Services, Demand Generation, Go-to-market Strategy, Channel Sales, Business Development, Unified Communications, Sales Management, Complex Sales, Software, Call Centers, Sales Cycle Management, IT Sales
Education
Kennesaw State University
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
Calabrio, Inc. May 2014 - Present
Calabrio, Inc January 2014 - May 2014
Calabrio, Inc January 2013 - January 2014
Calabrio, Inc November 2011 - January 2013
HP Enterprise Services October 2008 - November 2011
Telsource Corporation June 2005 - November 2007
Skills
Telecommunications, Telephony, Cisco Technologies, Hardware, Routers, Contact Centers, Troubleshooting, Servers, Active Directory, Software Installation, Cisco Call Manager, Salesforce.com, VoIP, Windows, Windows Server, Network Administration, VMware, Quality Management, Speech Analytics, Computer Hardware, Microsoft Office, Process Improvement, Software Deployment
Education
Minneapolis Community and Technical College 2005 — 2006
AAS, Air Traffic Controller
Brown College 1999 — 2000
Certificate, PC/LAN
Calabrio, Inc June 2012 - Present
The Toro Company 2004 - 2010
The Toro Company 2003 - 2004
The Toro Company 1995 - 2003
The Toro Company 1993 - 1995
The Toro Company 1990 - 1993
Skills
CRM, Sales, Management, Leadership, Sales Operations, Negotiation, Event Planning, Team Leadership, Customer Service, Microsoft Excel, Logistics, Budgets, Marketing Strategy, Long-term Customer..., Event Management, Sales Channel..., Contract Administration, Sales Support, Proposal Development, Account Management, Project Management, Pricing, Reporting, Vendor Relations, RFP/RFI Development, Process Development, Contract Auditing, Sales Communications, GSA Contracts, Technical Sales Support, Sales Partner..., Incentive/Rebate..., Process Creation, Invoicing, Collections, Sales Agreements, RFP Qualification, Forecasting, Sponsorship..., Promotions, Executive Assistance, Business Requirements, MS Office, Salesforce, SAP, Best Practices, International Sales..., Statement of Work..., Salesforce.com, Sales Management
Education
Concordia University-St. Paul
Bachelor of Arts (B.A.), Marketing Management
Calabrio, Inc July 2013 - August 2015
Gage November 2012 - April 2013
Pentair Water November 2010 - November 2012
Proto Labs, Inc. January 2008 - February 2009
Protomold November 2005 - January 2008
Best Buy 2001 - 2004
Skills
Marketing Communications, Marketing Strategy, Marketing, Demand Generation, Marketing Automation, Advertising, Email Marketing, Management, Interactive Marketing, Lead Generation, Lead Nurturing, Direct Marketing, Public Relations, Creative Direction, New Business Development, Digital Marketing, Trade Shows, Account Management, Product Marketing, Integrated Marketing, Marketing Management, Event Planning, Negotiation, Product Development, CRM, Social Media Marketing, B2B, Online Marketing, Salesforce.com, Online Advertising
Education
Metropolitan State University 1991 — 1995
BA, Business Administration
Calabrio, Inc 2012 - Present
Calabrio, Inc. April 2005 - 2012
YankeeTek Ventures July 2000 - 2005
Ascend Communications March 1997 - November 1998
Cascade Communications January 1997 - April 1997
Sahara Networks May 1995 - January 1997
General DataComm May 1993 - May 1995
fONOROLA October 1991 - November 1992
Newbridge Networks February 1988 - October 1991
ADC Telecommunications, Inc. October 1984 - February 1988
Skills
Go-to-market Strategy, VoIP, Call Center, SaaS, ATM networks, Channel, Unified Communications, Solution Selling, Enterprise Software, Call Centers, Entrepreneurship, Strategy, Product Management, Sales Management, CTI, Partner Management, Telecommunications
Education
University of Minnesota-Twin Cities 1978 — 1982
BA Economics, Economics
Calabrio, Inc March 2012 - Present
McRibLocator.com August 2008 - Present
Telvent DTN March 2008 - March 2012
Telvent DTN August 2007 - March 2008
Telvent DTN May 2005 - August 2007
St. Cloud State University September 2000 - May 2005
St. Cloud State University 2003 - 2005
KELO-TV May 2004 - August 2004
Minnesota Golf Association May 2003 - September 2003
Skills
JavaScript, MySQL, Java, Microsoft SQL Server, Programming, Software Engineering, PHP, HTML, XML, Perl
Education
Regis University 2009 — 2013
M.S., Software Engineering
Regis University 2009 — 2010
Certificate, Master of Science Certificate, Enterprise Java Software Development
St. Cloud State University 2000 — 2005
B.S., Meteorology
Calabrio, Inc. January 2015 - Present
Skills
Product Marketing, Strategic Partnerships, Strategic Planning, Online Marketing, Product Management, B2B Marketing, Social Media Marketing, Product Launches, Salesforce.com, Social Media, Strategy, New Business Development, Marketing Communications, Competitive Analysis, Corporate Branding, Employer Branding, International Relations, Public Speaking, Presentation Development, Marketing, Segmentation, Social Media Development, Budget Management, Group Presentations, Email Marketing, Microsoft Word, Microsoft Excel, PowerPoint, WordPress, SharePoint, Westlaw, Security Clearance, Unica, Analysis, Budgets, Legal Research, Management, Product Launch
Education
Georgetown University 2001 — 2004
M.S., Foreign Service / The Middle East
The Hebrew University 1998 — 1998
Study Abroad, Middle Eastern Studies
American University 1997 — 1998
B.A., Political Science
Gustavus Adolphus College 1995 — 1997
B.A., Political Science, Economics
Calabrio, Inc May 2014 - Present
University of Saint Thomas September 2013 - Present
The Harvest Grill at Bunker Hills April 2013 - June 2014
AT&T Mobility March 2012 - November 2012
Totally Tan December 2008 - August 2011
Skills
Human Resources, Social Media, Teamwork, Friendly Personality, Recruiting, Customer Service, Flexibility, Public Speaking, Goal Oriented, Microsoft Word, PowerPoint, English, Microsoft Excel, Multi Tasking, Microsoft Office, Business Understanding, Sales, Time Management, Leadership, Management, Social Networking
Education
University of St. Thomas 2013 — 2016
Bachelor’s Degree, Human Resources Management
University of Minnesota-Duluth 2011 — 2013
Business Administration and Management, General
Calabrio, Inc December 2012 - Present
alwaysBEthere May 2012 - December 2012
Sprint Nextel January 2011 - May 2012
Sprint Nextel May 2010 - January 2011
Sprint Nextel October 2008 - May 2010
Sprint Nextel February 2008 - October 2008
Sprint Nextel July 2007 - February 2008
Omni Financial November 2006 - June 2007
Welch Systems March 2005 - May 2006
Murphy Company September 2003 - March 2005
Skills
Wireless, Salesforce.com, Telecommunications, Customer Satisfaction, Customer Experience, Project Management, Management, Enterprise Software, Team Leadership, Sales, Account Management, Customer Service, Customer Retention, Business Analysis, Contract Negotiation, Managed Services, Sales Operations, Vendor Management, Unified Communications, MPLS, SaaS, VoIP, Direct Sales, Cross-functional Team..., Solution Selling, Telephony, Sales Process, Software Documentation, Training & Development, Training, Process Improvement, Leadership, Documentation, Inside Sales, Team Building, Employee Training, Retail, Cellular Communications, CRM, Software Project..., Software Implementation, Project Planning
Education
Keller Graduate School of Management 2013 — 2016
Master of Network & Communications Management (MNCM), Project Management
DeVry University-Minnesota 2011 — 2012
Bachelor of Business Administration (B.B.A.), Project Management, Summa Cum Laude
University of Missouri-Saint Louis 2004 — 2010
Management & Organizational Behavior
Saint Charles Community College 2001 — 2002
Associate of Arts (A.A.), General Business
Calabrio, Inc. December 2014 - Present
Ecolab 2013 - 2014
Dell Compellent 2011 - 2013
Compellent Technologies 2011 - 2011
The Gage Family 2010 - 2010
Hoffman Parkin Urban Realty 2008 - 2009
S.R. Hoffman & Associates 2006 - 2006
Education
Denison University 2005 — 2009
Bachelor’s Degree, Sociology and Anthropology
Oracle September 2015 - Present
Interactive Intelligence June 2012 - September 2015
Calabrio, Inc August 2011 - May 2012
Verint Systems February 2007 - July 2011
Inter-Tel January 2004 - February 2007
Walnut Associates April 2001 - January 2004
Speechworks June 2000 - April 2001
HTI Voice Solutions October 1994 - June 2000
Davox January 1991 - October 1994
Skills
Contact Centers, B2B, Analytics, Voice of the Customer, Market Planning, Solution Selling, Unified Communications, SaaS, Call Center, Channel, Enterprise Software, VoIP, Workforce Management, Salesforce.com, Telephony, IVR, Telecommunications, Direct Sales, Managed Services, Account Management, Cloud Computing, New Business Development, Sales, Customer Experience, Sales Operations, Strategy, Start-ups, Sales Management, Leadership, Channel Partners, Avaya, Call Centers, Lead Generation, Sales Process, Management, Customer Retention, Integration, Professional Services, Go-to-market Strategy, Customer Satisfaction, Product Management, SIP, CRM, CTI, Pre-sales, Selling, Demand Generation, Partner Management, Software Industry, Business Alliances
Education
Gettysburg College 1986 — 1990
BS
Calabrio, Inc December 2011 - Present
Skills
CRM, Telecommunications, Integration, Management, Leadership, Contact Centers, Solution Selling, Professional Services, Salesforce.com, VoIP, IVR, Sales, Managed Services, Project Management, Cisco Technologies, Account Management, Telephony, Call Center, Team Leadership, Data Center, Business Development, Software Development, Process Improvement, Sales Management, Performance Management, Sales Management..., Consultative Sales..., Business Analysis, Operational Execution, Healthcare, Business Process, Unified Communications, Strategic Initiatives, Sales Operations, Start-ups, Strategic Partnerships, Enterprise Software, Call Centers, Contact Center Strategy, Strategic Consulting
Education
Metropolitan State University 1983 — 1986
BA - Management, Managment, Marketing
University of Minnesota-Twin Cities 1978 — 1982
Bachelor's degree, Business Administration and Management, General
Bluestem Brands, Inc. July 2014 - Present
Calabrio, Inc November 2013 - July 2014
Best Buy March 2013 - November 2013
Best Buy August 2011 - March 2013
Goldberg Consulting August 2009 - September 2011
Minnesota Department of Transportation 2010 - 2010
Acquire Media August 2007 - August 2009
Thomson West August 2005 - August 2007
NewsEdge 2001 - August 2007
Thomson - Dialog 2001 - August 2005
Skills
Product Management, Content Management, Software Project..., Project Management, Software Development, User Experience, Social Media, Strategic Planning, Integration, Leadership, New Media, Integrated Marketing, Recruiting, Agile Methodologies, SaaS, Strategic Partnerships, Project Planning, Business Analysis, Business Development, Product Marketing, Information Architecture, Taxonomy, Online Publishing, Offshore Outsourcing, CRM, E-commerce, Analytics, Business Intelligence, Enterprise Software, Strategy, Cross-functional Team..., Vendor Management, Team Leadership, Management, Competitive Analysis, Content Strategy
Education
Brandeis University 2004 — 2007
MSE, Software Engineering
Syracuse University 1998 — 1999
MS, Media Management
Syracuse University 1994 — 1998
BS, Marketing, Electronic Media, Policy Studies
Smart Information Flow Technologies (SIFT) May 2014 - Present
Symantec Corporation November 2008 - May 2014
Calabrio, Inc May 2006 - October 2008
BAE Systems June 2005 - May 2006
Skills
C++, Subversion, Java, Perl, C, Unit Testing, Bash, TDD, Test Driven Development, Linux, Batch Programming, RPM, CVS, Windows, Test Automation, PHP, Packaging, XML, Python, Security, Software Engineering, 3rd Party Software..., Jenkins, Hudson, Continuous Integration, Vulnerability Scanning, Vulnerability Management
Education
University of Minnesota-Twin Cities 2012 — 2018
Master of Computer Science (MCS)
Bethel University 2001 — 2005
BS, Computer Science
Schaeffer Academy 1996 — 2001
Calabrio, Inc December 2013 - Present
Calabrio, Inc November 2012 - December 2013
Calabrio, Inc April 2010 - November 2012
Target December 2007 - April 2010
Target Contractor through TekSystems April 2007 - December 2007
Brickwell Community Bank 2004 - 2007
Village Bank 2001 - 2004
Skills
Troubleshooting, Technical Support, Cisco Technologies, Windows Server, Active Directory, Microsoft SQL Server, VoIP, VMware, SQL, Linux, Windows, Servers, Telecommunications, SharePoint, Windows 7, Unified Communications, Call Centers, Computer Hardware, HTML, Avaya, Microsoft Office, Call Center, Customer Service
Education
DeVry University 2006 — 2008
Anoka Technical College 2002 — 2004
Calabrio, Inc. May 2014 - Present
McKesson August 2012 - April 2014
McKesson April 2007 - August 2012
McKesson Corporation November 2004 - November 2007
Skills
Agile Methodologies, Scrum, Java, SQL, Healthcare Information..., Software Development, Microsoft SQL Server, Oracle, Software Project..., Requirements Gathering, Informatics, Process Improvement, Cross-functional Team..., Visio, Web Applications, Integration
Education
University of Minnesota - Carlson School of Management 2009 — 2012
Master of Business Administration (M.B.A.)
Grinnell College 2000 — 2004
Bachelor's Degree, Computer Science
LEPKO Consultants January 2015 - Present
VOCALCOM USA & Canada September 2014 - January 2015
Calabrio, Inc April 2013 - July 2014
Altitude Software January 2007 - April 2013
CosmoCom 2005 - 2007
VoiceGenie 2003 - 2004
Verint Systems, Inc 2000 - 2003
Aspect Communications 1993 - 2000
Rockwell International 1988 - 1993
ENCORE TRAVEL 1980 - 1983
Skills
SaaS, Enterprise Software, Contact Centers, Solution Selling, Unified Communications, Professional Services, Executive Management, Tops, IVR, Sales Process, Business Development, Direct Sales, ACD, Product Management, Channel Partners, Call Centers, Mobile Devices, Strategy, Sales, Go-to-market Strategy, Managed Services, CRM, Pre-sales, VoIP, Lead Generation, Strategic Partnerships, Cloud Computing, Telecommunications, CTI, Salesforce.com, Partner Management
Education
Drexel University
Economics
Calabrio, Inc March 2014 - Present
Freelance 2007 - Present
Media Logic Group July 2013 - February 2014
University of Missouri April 2011 - July 2013
University of Missouri April 2007 - May 2011
Kaldis Coffee Roasting Company October 2007 - June 2008
Reflux Solutions July 2006 - April 2007
Skills
PHP, CSS, HTML, jQuery, MySQL, Google Analytics, Vim, Git, Programming, Web Development, JavaScript, HTML 5, XHTML
Education
Harding University 1998 — 2003
B.A., Computer Science
Arc Solutions (International) Ltd July 2009 - Present
Calabrio, Inc. January 2008 - September 2008
Spanlink Communications February 2006 - December 2007
Spanlink Communications July 2004 - February 2006
Williams-Sonoma, Inc. November 2002 - July 2004
OneDisc.com, Inc. February 2000 - October 2002
Carlson Companies March 1998 - February 2000
Merrill Corporation July 1997 - February 1998
Education
University of Minnesota - Carlson School of Management 2007 — 2010
MBA, Marketing
University of Minnesota - Carlson School of Management 1994 — 1997
BSB, Marketing
Calabrio, Inc 2012 - 2012
Gausman & Moore Associates, Inc July 2002 - October 2011
Skills
Windows, VoIP, Troubleshooting
Education
Northwestern Electronics Institute
St. Cloud State University
Calabrio, Inc May 2010 - Present
National Oilwell Varco December 2008 - April 2010
Aquent February 2008 - December 2008
Merrill Corporation January 2006 - February 2008
Merrill Communications 2005 - 2008
Imation/Kodak Polychrome Graphics February 1997 - October 2005
Skills
Agile Methodologies, Agile Project Management, Contract Negotiation, Cross-functional Team..., Management, PMO, Process Improvement, Project Management, Project Planning, Resource Management, SDLC, SaaS, Salesforce.com, SharePoint, Software Development, Software Documentation, Software Project..., Team Leadership, Training, Troubleshooting, User Acceptance Testing, Vendor Management
Education
Hill Murray
Hill Murray
Saint Mary's University of Minnesota
Master of Science, Project Management
University of Minnesota-Twin Cities
Bachelor of Arts, Psychology
University of Minnesota-Twin Cities
Certificate, Industrial Relations
UnitedHealth Group September 2014 - Present
UnitedHealthcare November 2012 - September 2014
Calabrio, Inc April 2010 - November 2012
Target Financial Services March 2007 - April 2010
Skills
Call Center, Workforce Management, Call Centers, Forecasting, Business Analysis, Team Leadership, Business Process..., Vendor Management, Customer Satisfaction, Process Improvement, Operations Management, Change Management, Cross-functional Team..., Team Building, Project Management, Leadership
Education
Colorado Technical University 2004 — 2006
Master's Degree, Project Management
Westfield State College 1993 — 1997
Bachelor's Degree, Liberal Arts and Sciences/Liberal Studies
Old Rochester Regional High School 1991 — 1993
High School
Calabrio, Inc. July 2014 - Present
Calabrio, Inc February 2013 - June 2014
Apex Systems December 2010 - December 2013
Allianz Life September 2007 - August 2010
Paisley Consulting November 2003 - February 2006
Citi November 2000 - October 2003
Convey October 1997 - August 1999
Skills
Business Analysis, Leadership, Process Improvement, Vendor Management, Customer Service, Team Leadership, Technical Support, Business Intelligence, Databases, SDLC
Education
Minnesota School of Business 2009 — 2012
AA, Information Technology
Frandsen Corporation October 2014 - Present
Calabrio, Inc. 2013 - 2014
Century College September 2009 - July 2013
Century College December 2008 - July 2013
Skills
Fluent in English and..., Configure, verify and..., Implement an IP..., Implement, Troubleshoot..., Implement, Troubleshoot..., Implement, verify, and..., Implement, manage..., Implement, verify, and..., Active Directory,..., Group Policy Management, Cisco Call Manager, Group Policy, Servers, Customer Service, Troubleshooting, Software Installation, Computer Hardware, Network Security, Technical Support, Windows 7, Networking, Windows Server, VMware, Customer Experience, Cisco IOS, XP, Active Directory, Windows XP, Public Speaking, Help Desk Support, Computer Security, Higher Education, Network Administration, Microsoft Office, System Administration, Windows, Teaching
Education
Century College 2006 — 2008
ITT, Cisco Networking
Southwest Minnesota State University 1998 — 2003
Bachelor of Science, International Businness Administration
Southwest Minnesota State University 1998 — 2003
Bachelor of Art, Spanish
Calabrio, Inc. July 2015 - Present
Self May 2010 - Present
Calabrio, Inc March 2014 - June 2015
Calabrio, Inc March 2012 - February 2014
Environ Laboratories LLC May 2011 - March 2012
Ecolab, Inc October 2009 - May 2011
Anderson & Roers CPAs LLC February 2009 - June 2009
Lazard Middle Market LLC April 2008 - January 2009
Jones Marketing Group, Inc. June 2007 - April 2008
Skills
Editing, Copywriting, Proofreading, Email Marketing, Blogging, Creative Writing, Customer Service, Microsoft Office, Marketing Communications, Writing, Marketing, Social Media Marketing, Marketing Strategy, SEO, Photoshop, Salesforce.com, Event Planning, PowerPoint
Education
University of St. Thomas 2006 — 2007
BA, Philosophy
Loyola University New Orleans 2003 — 2005
Music Business, Philosophy
Vertafore February 2014 - Present
Nalo Design March 2010 - Present
Calabrio, Inc August 2013 - February 2014
Vertafore October 2012 - July 2013
Ergometrics April 2011 - October 2012
Seattle Web Design Company October 2009 - April 2011
LocalMarketers February 2008 - October 2009
WSU Health and Wellness January 2007 - June 2007
WSU Residence Life 2005 - 2007
Skills
CSS, Web Design, JavaScript, jQuery, MySQL, C#, Photoshop, Google Analytics, Web Standards, HTML, Agile Methodologies, E-commerce, SEO, User Experience Design, HTML 5, Web Applications, HTML5, CSS3, Wordpress, Front-end, W3C, Wireframes, Visual Design, Cross-browser..., Dreamweaver, ASP.NET MVC, Object Oriented Software
Education
Washington State University 2004 — 2007
Bachelors Degree, Digital Technology and Culture
Spokane Falls Community College 2002 — 2004
Associate of the Arts, General
Calabrio, Inc May 2013 - Present
Calabrio, Inc 2009 - May 2013
Spanlink Communications 2005 - 2009
Comm-Works 2001 - 2005
Skills
VoIP, CTI, Contact Centers, Telecommunications, Call Center, Unified Communications, Project Management, Cisco Technologies, Cisco Call Manager, Avaya, Instructional Design, Technical Writing, Vendor Management, Project Planning, Troubleshooting, Call Centers, Enterprise Software, IVR
Education
South Dakota School of Mines and Technology 1997 — 2001
BS, Physics
South Dakota School of Mines and Technology 1996 — 2001
Physics, Physics, Math
Wells Fargo Home Mortgage August 2012 - Present
Calabrio, Inc May 2009 - September 2011
Calabrio, Inc November 2007 - April 2009
Spanlink Communications August 2006 - November 2007
Skills
JavaScript, CSS, JSON, HTML, jQuery, Eclipse, JSP, Ant, jQuery UI, Java, MySQL, Microsoft SQL Server, Subversion, Object Oriented Design, jQuery Mobile, Firebug, IE Developer Toolbar, Sun Certified Java..., Dojo, XML, C++, JUnit, Maven, SQL, Unix, Spring, Web Applications, Software Development, SDLC
Education
University of St. Thomas 2004 — 2005
M.S, Software Engineering
Jawaharlal Nehru Technological University 1998 — 2002
B.Tech, Computer Science Engineering
ADT-Protectron Training and Develoment DirectorReliance Protectron2012 - Present
Protectron April 2008 - October 2012
Reliance Home Comfort July 2007 - March 2008
Calabrio (Odysoft) April 2002 - July 2007
Calabrio, Inc 2002 - 2007
Skills
Workforce Management, Call Center, Team Leadership, Customer Experience, Coaching Staff, Customer Service, Customer Satisfaction, Contact Centers, Process Improvement, Strategic Planning, Call Centers, Performance Management, Customer Retention, Telecommunications, Change Management, Coaching, Management, Training, Project Management, Leadership, Team Building, Formation, Centres d'appel, Gestion équipe de...
Education
Université de Montréal
BAC, Social Sciences
Calabrio, Inc September 2009 - Present
Agfa Healthcare March 2007 - June 2009
Avid Technology November 2003 - March 2007
AETEA Information Technology June 1999 - November 2001
Skills
SQL, Perl, Subversion, Integration, Software Development, Testing, Management, Test Automation, CVS, Ant, ClearCase, Python, Software Engineering, Agile Methodologies, Quality Assurance
Education
New Jersey Institute of Technology 1994 — 1999
PhD, Computer Science
New Jersey Institute of Technology 1992 — 1994
Master, Computer Science
National Chung Hsing University 1983 — 1987
B.S., Applied Mathematics
Digital River October 2014 - Present
Calabrio, Inc. November 2004 - September 2014
Skills
JavaScript, Java, XML, SQL, Java Enterprise Edition, Web Services, Software Development, MySQL, C++, Linux, Microsoft SQL Server, Agile Methodologies, Eclipse, GWT (Google Web Toolkit), Sun Certified Java..., Pentaho, JSP, JSF, Tomcat, Jetty, Design Patterns
Education
St Mary's University of Minnesota 2003 — 2004
General Management
National Chiao Tung University 1993 — 1995
Master of Business Administration (MBA), Management Information Systems, General
National Chiao Tung University 1991 — 1993
Bachelor's degree, Computer Science
Calabrio, Inc March 2013 - Present
VMware (through acquisition of Shavlik) May 2011 - March 2013
Shavlik Technologies July 2010 - May 2011
US Bank January 2010 - July 2010
Oracle July 2005 - March 2009
Retek March 2000 - June 2005
Skills
Software Quality..., Agile Methodologies, Quality Assurance, Testing, Test Planning, SaaS, Quality Center, System Testing, QTP, Test Automation, Scrum, Manual Testing, Regression Testing, Integration Testing, Test Cases, Software Development, HP Quality Center
Education
Northwestern College
Bachelor's degree
Calabrio, Inc. January 2015 - Present
Calabrio, Inc July 2013 - Present
Bellisio Foods March 2013 - July 2013
Calabrio, Inc September 2011 - March 2013
Convey Compliance Systems, Inc January 2008 - September 2011
CliftonLarsonAllen May 2005 - January 2008
Frandsen Bank & Trust September 2002 - May 2005
Skills
Accounting, Payroll, Customer Service, Financial Statements, Finance, Account Reconciliation, Great Plains Software, Budgets, Variance Analysis, Auditing, Internal Controls, Revenue Recognition, Management, Sales, Analysis, Invoicing, Microsoft Excel, Journal Entries, Financial Reporting, Cash Flow, General Ledger, Financial Analysis, Salesforce.com, GAAP
Education
Minnesota State University, Mankato 2002 — 2005
Bachelor of Science, Accounting
Calabrio, Inc. February 2015 - Present
OppSource, inc. Lead Management Services August 2014 - January 2015
TLC Companies December 2012 - March 2014
Productive Corporation July 2010 - December 2012
Healthcare Fiscal Management Inc. October 2007 - February 2010
Hoagland Framers June 2003 - October 2007
Skills
Account Management, Lead Generation, Sales Process, CRM, Solution Selling, Salesforce.com, Sales, Cold Calling, SaaS
Education
The College of St. Scholastica
Wells Fargo Home Mortgage September 2012 - November 2014
Sight Marketing August 2012 - August 2012
Calabrio, Inc December 2007 - August 2011
Spanlink Communications July 2006 - December 2007
Spanlink Communications January 2006 - July 2006
Skills
JavaScript, HTML, CSS, Java, JSF, JSP, JSON, JUnit, Dojo, jQuery, jQuery UI, HTML 5, CSS3, AJAX, XML, MySQL
Education
DAV Public School
Jawaharlal Nehru Technological University
BTech
University of St Thomas
MSS
Calabrio, Inc. April 2015 - Present
North Saint Paul September 2008 - Present
Ramsey County October 2008 - Present
EagleView Technologies, Inc. August 2012 - March 2015
Questar Assessment, Inc. November 2010 - August 2012
TN Marketing December 2003 - November 2010
TN Marketing December 2007 - October 2008
TN Marketing December 2005 - December 2007
TN Marketing December 2002 - December 2005
Skills
Databases, Data Analysis, Software Documentation, Networking, Analysis, SSIS, Microsoft SQL Server, SQL, Microsoft Excel, Training, Customer Service
Education
Hennepin Technical College 2007 — 2008
Advanced Technical Certificate, Microsoft Database Specialist
North Central University 1998 — 2002
B.A., Pastoral Studies
Hennepin Technical College
North Central University
Bachelors of Arts, Pastoral Studies
Calabrio, Inc March 2011 - Present
Colby College 1994 - 2010
Skills
Event Planning
Education
Thomas College
Bachelor of Science (B.S.), Business Administration and Management, General