California State Automobile Association (AAA)
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California State Automobile Association (AAA) Employees
Pacific Gas and Electric Company April 2015 - Present
Pacific Gas and Electric Company January 2009 - March 2015
Levi Strauss & Co. October 2008 - December 2008
California State Automobile Association (AAA) 2005 - 2007
Blue Shield of California 2003 - 2005
California HealthCare Foundation 2000 - 2002
Nortel Networks 1997 - 1999
Skills
Benefits Administration, Vendor Management, New Hire Orientations, Deferred Compensation, HRIS, Human Resources, PeopleSoft, Performance Management, Recruiting, Employee Benefits
Education
California State University-East Bay
BS, Industrial Psychology
Grass Valley, a Belden Brand March 2014 - Present
Dell 2013 - February 2014
Elektrobit (EB) - Automotive 2012 - 2013
Stratos Product Development 2012 - 2012
CSU, Chico 2009 - 2012
Dolby Laboratories 2004 - 2009
California State Automobile Association (AAA) 2002 - 2004
Stewart Title 2000 - 2001
USAA 1996 - 1999
Skills
Embedded Systems, C++, Linux, ARM, Embedded Software, C, Object Oriented Design, Database Design, RTOS, Systems Programming, Operating Systems
Education
California State University-Chico 2006 — 2012
M.S., Embedded Computer Engineering
University of California, San Diego 2008 — 2011
Embedded Computer Software Certificate
University of Washington 2008 — 2009
C++ Programming Certificate
Texas Tech University 1992 — 1995
B.A., English
Allianz Global Corporate & Specialty (AGCS) April 2015 - Present
Firemans Fund Insurance Company May 2010 - March 2015
California State Automobile Association (AAA) April 2008 - April 2010
AAA Northern California, Nevada and Utah 2008 - April 2010
California State Automobile Association (AAA) May 2002 - April 2008
California State Automobile Association (AAA) February 2002 - May 2002
Education
Colorado College 1993 — 1997
BA, Economics
Wells Fargo Insurance Services 2014 - Present
Wells Fargo Insurance Services 2007 - 2014
Wells Fargo Insurance Services 2001 - 2007
California State Automobile Association (AAA) 1988 - 2001
Skills
Asset Based Lending
Education
California State University-Chico 1985 — 1987
BS, Finance
College of the Redwoods 1982 — 1984
Associate of Arts (AA)
San Francisco Municipal Transportation Agency February 2011 - Present
AC Transit September 2001 - February 2011
California State Automobile Association (AAA) July 1979 - August 1998
Skills
Program Management, Organizational..., Human Resources, Management, Employee Relations, Personnel Management, Performance Management, Training, Policy, Change Management, Culture Change, Strategic Planning, Government, Public Speaking, Process Improvement
Education
Golden Gate University 1998 — 2000
MBA, Business
San Francisco State University
XL Catlin May 2015 - Present
Catlin December 2014 - May 2015
Agile Technologies March 2014 - December 2014
CSAA Insurance Group February 2011 - February 2014
AAA - Northern California, Nevada & Utah February 2010 - February 2011
AAA Northern California, Nevada & Utah June 2009 - February 2010
AAA Northern California, Nevada & Utah February 2008 - June 2009
CSAA January 2007 - February 2008
California State Automobile Association (AAA) June 2006 - January 2007
US Airways November 2005 - June 2006
Skills
Leadership, Service Management, Program Management, Vendor Management, IT Operations, Management, Process Improvement, Change Management, Project Management, Enterprise Software, IT Service Management, IT Management, Integration, Incident Management, Business Intelligence, Release Management, IT Strategy, Requirements Analysis, Agile Methodologies, Software Project..., PMP, Cross-functional Team..., Strategy, ERP, Testing, SDLC, Information Technology, ITIL, PMO, Business Process, Project Portfolio..., Enterprise Architecture, Business Process..., Requirements Gathering, Business Analysis, Governance, Disaster Recovery, Solution Architecture, Resource Management, Software Documentation
Education
University of Southern California 1991 — 1994
MS
Emporia State University 1982 — 1986
BA
Granger Coaching & HR Consulting July 2006 - Present
PacificSource Health Plans November 2014 - March 2015
Lowe's Home Improvement April 2012 - November 2014
Symantec May 2010 - April 2011
Les Schwab Tire Centers January 2007 - November 2009
OHSU October 2003 - June 2006
Intel Corporation August 1995 - December 2002
California State Automobile Association (AAA) July 1994 - July 1995
Skills
Employee/Labor Relations, Organizational..., Performance Management, Compensation Planning, Employment Law, Employee Engagement, Leadership Development, Change Management, Transition Management, Salary Negotiation, Conflict Resolution, Client Relationship..., Project Planning, Strategic Planning, Strategic Planning..., Retreat Facilitation, Large Group Facilitation, Program Facilitation, Executive Coaching, Interview Coaching, Resume Writing, Account Management, Employee Selection, Talent Acquisition, Healthcare Management, Semiconductor Industry, Team Building, Virtual Teams, Organizational..., Labor Relations, Workplace Investigations, Compensation, Employee Relations, SPHR, Onboarding, Talent Management, Succession Planning, HR Strategy, Workforce Planning, Organizational Design, HR Policies, HR Consulting, Management Development, Human Capital Management, Interviewing, Organizational Change, Change Leadership, 360 Feedback, Engagement, Performance Appraisal
Education
San Francisco State University Graduate School 1993 — 1995
None, HR Management, Business
Not applicable 1902 — 1904
Indiana University Bloomington
BA, Psychology
CSAA Insurance Group November 2010 - Present
AAA Northern California, Nevada and Utah May 2010 - October 2010
AAA Northern California, Nevada and Utah February 2008 - April 2010
California State Automobile Association (AAA) August 2006 - February 2008
California State Automobile Association (AAA) February 2006 - July 2006
Hewitt Associates May 2003 - December 2005
Hewitt Associates January 2000 - April 2003
Hewitt Associates January 1999 - December 1999
Hewitt Associates July 1998 - December 1998
Skills
Quality Management, Software Quality..., Testing, SDLC, Process Improvement, Business Analysis, Requirements Analysis, Project Management, Vendor Management, Mentoring, SharePoint, Quality Assurance, Analysis, Integration, Leadership, Management, Project Planning, Team Management, Training, Enterprise Software, Business Process...
Education
Capella University 2013 — 2016
Doctor of Business Administration, Leadership (In Process)
University of Redlands 2003 — 2005
MBA, Business Administration
University of LaVerne 1994 — 1998
BS, Accounting
Lee Hecht Harrison February 2015 - Present
Diamond Peak Advisors June 2012 - Present
InsuraMatch January 2014 - November 2014
Encharter Insurance October 2013 - November 2014
Board Experience 1996 - 2014
GMAC Insurance March 2010 - May 2012
Commerce Insurance January 2007 - December 2008
California State Automobile Association (AAA) September 1989 - January 2007
Golden Gate University 1989 - 1996
Skills
Insurance, Property & Casualty..., Underwriting, Casualty, Claim, General Insurance, Reinsurance, Liability, Risk Management, Commercial Insurance, Claims Management, Life Insurance, Mergers & Acquisitions, Executive Management, Legal Liability, Process Improvement, Financial Services, Marketing Strategy, Subrogation, Claims Handling, Liability Analysis, Employment Practices..., Call Centers, Commercial Lines, Property Damage, Finance, Customer Retention, Professional Liability, Umbrella Insurance, Employee Benefits, Business, Brokers, Workers Compensation, Actuarial Science, Inland Marine, D&O, Claim Investigation, Enterprise Risk..., Financial Risk, Investments, P&C Insurance, Health Insurance, Homeowners, Term Life Insurance, Fixed Annuities, Litigation Management, Excess, Expert Witness, Arbitration, Executive Coaching
Education
Harvard Business School 1999 — 1999
Advanced Management, Leadership
USC Gould School of Law
JD, Law
University of California, Santa Barbara
BA, Business Economics
University of Southern California - Marshall School of Business
MBT, Taxation
The Boeing Company January 2014 - Present
Sandia National Laboratories January 2012 - January 2014
Sandia National Laboratories January 2010 - March 2012
Sandia National Laboratories November 2005 - January 2010
Walovich+Associates March 2004 - November 2005
City of Livermore July 2003 - February 2004
RJ Reynolds February 2002 - August 2003
RJ Reynolds August 2000 - February 2002
California State Automobile Association (AAA) September 1999 - August 2000
Skills
Leadership, Analysis, Human Resources, Management, Program Management, Government, Project Management, Policy, Security, Customer Service, Strategic Planning, Defense, National Security, Process Improvement, Research
Education
Penn State University 2014 — 2017
Master's Degree, Homeland Security, Geospatial Intelligence Studies, 1st year Masters Studies
University of Phoenix 2006 — 2009
Bachelor of Sciences, Organizational Security and Management
Heald College 2002 — 2004
Associate of Arts and Sciences, Business Administration
Universal Value Advisors 2006 - Present
CONCERT Wealth Management, Inc. August 2014 - Present
Barone Imports & Wholesale 2008 - Present
California State Automobile Association (AAA) 2000 - Present
Allied Mineral Products 2003 - Present
Adagio Trust Comapany 2000 - 2006
Federal Home Loan Bank of San Francisco 1996 - 2004
Comstock Bank January 1984 - December 1999
University of Nevada Reno 1979 - 1984
Cleveland Trust Company 1973 - 1976
Skills
Investments, Portfolio Management, Risk Management, Financial Analysis, Asset Managment, Valuation, Equities, Mergers, Business Strategy, Banking, Economics, Analysis, Due Diligence, Fixed Income, Research, Financial Modeling, Budgets, Business Analysis, Corporate Governance, Credit Analysis, Management Consulting, Credit, Bonds, Hedge Funds, Accounting, Strategic Financial..., Loans, Mutual Funds
Education
Georgetown University 1966 — 1972
Ph.D., Economics
Gilmour Academy
Dignity Health November 2012 - Present
Loan Resolution Corporation January 2009 - November 2012
California State Automobile Association (AAA) July 2007 - January 2009
Catholic Health Initiatives December 2003 - February 2006
Network Operations Technician at Inflow, Inc. (acquired by SunGard) June 2003 - January 2004
Skills
Information Security, Information Security..., Security, CISSP, Governance, Computer Security, IT Audit, Information Technology, Disaster Recovery, Risk Management, Management, Business Process, CISA, Vulnerability Assessment, Vendor Management, Security Audits, Network Security, IT Operations, Data Security, Leadership, Project Portfolio..., Consulting, SAS70, SDLC, Auditing, System Deployment, Servers, PCI DSS, Vulnerability Management, Identity Management, Data Center, Enterprise Software, Risk Assessment, Unix, Penetration Testing, Business Continuity, Enterprise Architecture, IT Strategy, Enterprise Risk..., Data Privacy, IT Management, ISO 27001, HIPAA, ITIL, Incident Management
Education
Keller Graduate School of Management of DeVry University 2003 — 2005
Masters, Business Administration, Management and Operations
Safety Management Resources Corporation 1994 - Present
The Ohio State University July 2011 - February 2013
University of Illinois at Urbana-Champaign August 2000 - July 2010
Casualty Insurance Company 1989 - 1994
Safeco Insurance 1986 - 1989
California State Automobile Association (AAA) 1983 - 1986
Skills
Risk Management, Accident Investigation, Litigation Consulting, Safety Audits, Safety Engineering, Compliance Assessment, Industrial Safety, Construction Safety, Cranes, Machine Guarding, Falls, MSDS, Life Safety, OSHA, Public Speaking, Environmental Compliance, Auditing, Workers Compensation, Workers' Compensation..., Risk Assessment, Ergonomics, Policy, Emergency Management, Safety Management..., Insurance, Financial Risk, Environmental Awareness, Occupational Health, Enterprise Risk..., Training, Analysis, Crisis Management, Risk Analysis, Environmental..., Strategic Planning, Leadership, EHS, Management, Budgets, Program Management, Supervisory Skills, Program Development, Investigation, Industrial Hygiene, Root Cause Analysis, Workplace Safety, Fire Safety, Hazard Analysis, ISO 14001, Liability
Education
Illinois State University
Bachelor of Science (B.S.), Safety / Technology of Industry
Virginia High School
Robert Half January 2014 - Present
AAA Club Partners January 2010 - December 2013
AAA Northern California,Nevada, Utah June 2008 - February 2010
California State Automobile Association February 2001 - December 2004
California State Automobile Association February 1999 - September 2001
California State Automobile Association (AAA) January 1994 - March 1998
Skills
Customer Experience, Vendor Management, Cross-functional Team..., Analytics, Business Analysis, Process Improvement, Product Management, Strategic Planning, Change Management, Project Management, Insurance, Strategy, Business Strategy, Program Management, Integrated Marketing, Leadership, Business Intelligence, Business Planning, Team Management, Analysis, Software Documentation, Team Leadership, Management, Business Development, Team Building, Account Management, Training, CRM, Strategic Partnerships, Integration, Start-ups, Competitive Analysis, Forecasting, Market Research, Management Consulting, Salesforce.com, Product Marketing, E-commerce, Customer Retention, Market Analysis, Lead Generation, P&L Management, Sales Operations, Pricing, Consulting
Education
Saint Mary's College of California 2000 — 2001
MBA, Business Administration
Colorado State University 1983 — 1987
BA, Economics
Towers Watson January 2012 - Present
DianeDull LLC October 2010 - Present
Walnut Creek Headquarters March 2009 - January 2011
Pacific Gas & Electric March 2008 - September 2008
Chevron May 2002 - June 2006
California State Automobile Association (AAA) 2006 - 2006
SBC January 1985 - December 2001
Yipes Communications, Inc. February 2000 - September 2001
Pacific Bell 1990 - 1994
Skills
Project Portfolio..., Project Management, Program Management, Insurance Telematics, Risk Management, PMO, Consulting, PMP, MS Project, Management, Training, Software Project..., Resource Management, Cross-functional Team..., Process Improvement, Business Process..., SDLC, Integration, Enterprise Architecture, Visio, Team Building, Project Planning, Vendor Management, Business Analysis, Change Management
Education
Golden Gate University 1997 — 1998
MBA
University of the Pacific 1975 — 1979
BA, Urban Planning & Communications
Xerox June 2014 - Present
Loaf 'N Jug / Division of The Kroger Co September 2011 - August 2013
Current September 2010 - January 2011
U.S. Census Bureau -- Census Coverage Management March 2010 - July 2010
California State Automobile Association (AAA) October 2005 - June 2009
US Air Force September 1985 - September 2005
Education
Cameron University 2000 — 2001
Master's, Behavioral Psychology
University of Mount Olive 1993 — 1995
B.S., Biology
CertaPro Painters Painters of Colorado Springs July 2010 - Present
The Resource Exchange, Inc. May 2013 - September 2015
Academy School District 20 September 2010 - May 2013
Pine Creek 2010 - 2012
Saddleback Valley Unified School District September 2008 - June 2010
California State Automobile Association (AAA) 2002 - 2003
Skills
Special Education, Public Speaking, Painting, K-12, Behavior Management, Curriculum Design, Team Building, Editing, Fundraising, Leadership Development, Negotiation, Nonprofits, Training
Education
Saddleback College 2006 — 2006
Education Courses, Education
California State University-Northridge 1982 — 1987
Bachelor of Arts, Economics
The City of Elk Grove February 2011 - Present
None October 2010 - August 2011
Golden State Water Company December 2007 - November 2010
California State Automobile Association (AAA) November 2006 - December 2007
First Northern Bank of Dixon July 2006 - November 2006
Wells Fargo Bank October 2001 - July 2006
Education
California State University-Sacramento 1995 — 2000
BA, Communications, Public Relations
Law Offices of Paul Garrison September 2006 - Present
Transfield Services Americas, Resources & Energy January 2011 - February 2015
California State Automobile Association (AAA) November 2006 - August 2008
Wells Fargo January 1995 - January 2006
Steinhart & Falconer (now DLAPiper) 1993 - 1995
Littler Mendelson May 1991 - July 1993
Macy's 1986 - 1988
Skills
Legal Writing, Litigation, Commercial Litigation, Legal Research, Mediation, Civil Litigation, Alternative Dispute..., Arbitration, Corporate Law, Courts, Intellectual Property
Education
Vanderbilt University Law School 1988 — 1991
J.D., Law
Cornell University 1982 — 1986
B.S., Labor Relations
Central High School 1980 — 1982
Diploma, Diploma
Lenders National Real Estate Solutions May 2014 - Present
OPUBCO Communications Group September 2013 - February 2014
Prime Therapeutics March 2011 - February 2013
Wayfinder January 2009 - February 2011
Get Relevant January 2007 - January 2009
Prescription Solutions January 2002 - December 2006
Pixion January 2001 - November 2001
Knowledge Universe April 2000 - January 2001
Benefit Consultants, Inc. February 1999 - March 2000
California State Automobile Association (AAA) October 1997 - January 1999
Skills
Integrated Marketing, Marketing Strategy, Direct Marketing, Strategy, Marketing, Public Relations, Cross-functional Team..., Analytics, New Business Development, Leadership, Product Management, Web Marketing, Social Marketing, Team Building, Budgets, Channel, Online Marketing, Strategic Planning
Education
California State University-Long Beach 1992 — 1995
MPA, Public Marketing
California State University-Long Beach 1987 — 1991
B.A., Political Science
Kaiser Permanente January 2006 - Present
CSE Insurance Group 2003 - 2005
Qestrel 2000 - 2003
California State Automobile Association (AAA) March 2000 - September 2000
Ohio Casualty Group 1995 - 2000
PA Insurance Department January 1994 - December 1994
Farmers Insurance 1991 - 1993
Skills
SAS, Data Analysis, VBA, Data Mining, Access, Databases, SQL, Data Warehousing, SAS programming, Business Intelligence, Analysis, Programming, Crystal Reports, Analytics, Business Objects, JavaScript, Database Administration, Data Management, Database Design, Process Improvement, Microsoft SQL Server, Teradata, ETL, Predictive Modeling, Predictive Analytics, Python, Healthcare Information..., HTML, CSS, LaTeX, R, Visual Basic, Data Quality, T-SQL, Dashboard, Mainframe, XML, MySQL, Integration, Actuarial Science, JCL, Relational Databases, DB2, Windows, Data Integration, EHR, Mathematics, Mathematics Education, Mathematical Analysis, Cognos
Education
University of California, Berkeley 1986 — 1990
B.A., Mathematics
California State University-Los Angeles 1985 — 1986
PanAridus January 2009 - Present
Yulex Corporation January 2007 - December 2008
Life Sciences Information Technology Global Institute 2005 - 2008
University of Arizona February 2007 - March 2007
RadioShack 2002 - 2007
California State Automobile Association (AAA) 1998 - 2002
Charles Schwab 1998 - 1998
Wells Fargo Bank 1994 - 1998
PSW-3 1992 - 1994
Fair Isaac July 1992 - November 1992
Education
Diablo Valley College 1970 — 1973
Business & Computer Science
Catholic Relief Services August 2010 - July 2013
United Commercial Bank June 2006 - November 2009
California State Automobile Association (AAA) December 2000 - June 2006
Bank of America August 1988 - October 2000
Skills
Talent Acquisition, Talent Management, Applicant Tracking..., Employee Relations, Technical Recruiting, Onboarding, Human Resources, Performance Management, Personnel Management, Recruiting, Training, Interviews, HRIS, Performance Appraisal, Screening, Management, Policy, Temporary Placement, Payroll, Hiring, SDLC, Employee Benefits, Strategy, Change Management, Coaching, Leadership, Organizational..., Succession Planning, New Hire Orientations, Budgets, Organizational..., Employment Law, Deferred Compensation, Employee Engagement, College Recruiting, Leadership Development, HR Policies, Workforce Planning, Employer Branding, Employee Training, Compensation & Benefit, Job Descriptions, Benefits Administration, Sourcing, Conflict Resolution, Career Development, HR Consulting, Labor Relations, Time Management, Organizational Design
Education
Georgia State University 1991 — 1993
Master's of Science
Florida Agricultural and Mechanical University 1984 — 1988
Bachelor's of Science
CSAA Manager, ITAAA Insurance
California State Automobile Association (AAA) 2005 - Present
WMC Mortgage 2004 - 2005
WellPoint 1997 - 2004
Paramount Pictures 1995 - 1997
SunAmerica 1990 - 1995
Mileage Plus 1984 - 1990
Westlake Data Center / American Savings 1982 - 1984
Applied Computer Services 1979 - 1981
Skills
SDLC, Vendor Management, Requirements Gathering, ITIL, IT Service Management, SharePoint, PMP, Change Management, Visio, Security, Business Intelligence, Project Portfolio..., PMO, Business Process, IT Operations, Resource Management, Business Analysis, Process Improvement, Disaster Recovery, IT Management, IT Strategy, Data Warehousing, Systems Analysis, Data Center, Enterprise Architecture, Business Process..., Requirements Analysis, Software Project..., Microsoft SQL Server, Solution Architecture, SQL, Integration
Education
California State University-Northridge 1977 — 1981
Pre-Medical, 3.5
El Camino Real High School 1975 — 1977
California State Scholarship Gold Seal, Physics, 3.8
The Aldrich Partnership June 2014 - Present
AARP May 2008 - June 2014
Good360 May 2003 - April 2012
The Aldrich Partnership March 2007 - December 2009
Society for Human Resource Management (SHRM) January 2003 - March 2007
California State Automobile Association (AAA) September 1997 - May 2002
Exponent Failure Analysis Associates November 1994 - August 1997
Electric Power Research Institute/EPRI 1974 - 1994
University of Michigan 1968 - 1974
Skills
Organizational..., Strategic Planning, Leadership Development, Non-profits, Executive Coaching, Employee Relations, Team Building, Staff Development, Human Resources, Membership Development, Board Governance, Nonprofits, Grant Writing, Government, Personnel Management, Program Development, Coaching, Employee Benefits, Recruiting, Organizational..., Talent Management, Public Speaking, Succession Planning, Fundraising, Performance Management, Public Relations, Change Management, Strategy, Leadership, Community Development, Philanthropy, Policy, Management Consulting, Business Strategy, Volunteer Management, Training, Deferred Compensation, Program Management, Community Outreach, Event Planning, Executive Management, Workshop Facilitation, Conflict Resolution, Career Development, Event Management, Governance, Social Media, Employee Engagement, Strategic Communications, Grants
Education
Eastern Michigan University 1966 — 1972
Bachelor's degree, English, Business, Sociology
Disney Consumer Products July 2012 - Present
The Walt Disney Studios July 2011 - July 2012
The Walt Disney Studios November 2010 - June 2011
The Walt Disney Studios September 2008 - November 2010
Thacher Proffitt & Wood LLP October 2005 - June 2008
California State Automobile Association (AAA) December 2003 - May 2004
Linklaters 2000 - 2003
Skills
Project Management, Data Analysis, Forecasting, Staff Development, Event Planning, Event Management, Screenwriting, Playwriting, Dramaturgy, Teaching Acting, Human Resources, Training, Marketing, Strategy, Writing, Management, Advertising, Film, Marketing Strategy, Social Media Marketing, Entertainment, Digital Media, Social Media
Education
California Institute of the Arts 1995 — 1998
MFA, Theatre
San Francisco State University 1982 — 1987
BS, International Business Administration
Apollo Group June 2009 - Present
Apollo Group June 2008 - June 2009
California State Automobile Association (AAA) October 2006 - June 2008
Pearson Education January 2005 - October 2006
American Traffic Solutions June 2004 - January 2005
Classified Ventures August 2001 - March 2004
DigitalWork August 2000 - July 2001
Pearson Education (Scott Foresman) July 1999 - August 2000
Skills
ITIL, SDLC, Strategy, IT Service Management, Program Management, Data Center, Performance Improvement, Disaster Recovery, Leadership, IT Management, Continuous Improvement, Analysis, Service Delivery, Governance, Vendor Management, Business Process, Quality Assurance, Business Process..., Change Management, Software Design, Project Management, IT Operations, Outsourcing, Business Process..., Software Documentation, Technology Roadmapping, Testing, Information Technology
Education
University of Chicago 1992 — 1994
MA, History of Mathematical Sciences
Lawrence University 1989 — 1992
BA, History of Science
California Department of Motor Vehicle October 2012 - Present
California State Automobile Association (AAA) July 2011 - October 2012
CSAA January 2005 - August 2008
John's Incredible Pizza Co. August 2003 - November 2003
Skills
Microsoft Excel, Leadership, Sales, Microsoft Word, Coaching, Outlook, Event Planning, Customer Service, Leadership Development, Teamwork, Training
Education
Keller Graduate School of Management of DeVry University 2011 — 2014
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management
Western Career College 2008 — 2009
Associate, Pharmacy Technology
San Joaquin Delta College 2002 — 2004
Baking and Pastry
Livermore High school 1999 — 2002
diploma
HCSC (Blue Cross and Blue Shield of Illinois) February 2014 - Present
Jesse Brown VA Medical Center July 2013 - January 2014
WellPoint July 2007 - January 2010
California State Automobile Association (AAA) January 2000 - June 2006
Kaiser Permanente 1996 - 1998
University of California San Francisco 1995 - 1996
RUSH Prudential Health Plans 1986 - 1994
Skills
Project Management, Insurance, PMO, Health Insurance, SDLC, Business Process..., Business Analysis, Process Improvement, Vendor Management, Communication, Contract Management, HMO, Property & Casualty..., Management, Program Management, Change Management, Business Requirements, Business Process, Healthcare, Training, Analysis, Human Resources, Risk Management, Claim, Business Development, Testing, Requirements Gathering, Budgets, Executive Management, Product Management, Visio, Project Portfolio..., Call Centers, Leadership, Resource Management, Employee Benefits, CRM, PMP, Project Delivery, SharePoint, MS Project
Education
Loyola University of Chicago 2011 — 2011
Paralegal Studies
Columbia College Chicago 1985 — 1989
BA, Communications
Wright State University 1985 — 1986
Acting
Maine Township East High School 1980 — 1984
Northwestern University 1983 — 1983
Theatre Arts
The Annenberg Foundation Trust at Sunnylands February 2011 - Present
Rose, Klein & Marias July 2001 - October 2008
Performing Tree 2002 - 2003
Investment Conversions & Consulting August 1999 - January 2000
California State Automobile Association (AAA) April 1994 - July 1999
Skills
Non-profits, Budgets, Nonprofits, Accounting, Finance, Payroll, Accounts Receivable, Analysis, Auditing, Cash Management
Education
Golden Gate University 1997 — 1999
Master of Science, Finance
University of Colorado at Boulder 1981 — 1986
Bachelor of Science (B.S.), Accounting, 3.5
CSC January 1988 - Present
CSC 1988 - Present
CSC December 2010 - Present
CSC 2008 - November 2010
California State Automobile Association (AAA) 1991 - 1992
University of Maryland, College Park August 1986 - August 1987
AT&T June 1980 - July 1986
Skills
IT Strategy, PMO, Business Process..., Program Management, Business Analysis, Business Process, SDLC, Integration, Requirements Analysis, Project Portfolio..., Enterprise Architecture, Vendor Management, Process Improvement, Business Intelligence, Management Consulting, PMP, Business Transformation, Change Management, Outsourcing, ERP, Software Project..., IT Management, Project Management, Solution Architecture, Management, Strategy, IT Service Management, Cross-functional Team..., Consulting
Education
Cornell University 2013 — 2013
Certificate, Executive Leadership
Stevens Institute of Technology 1978 — 1980
Master of Science (MS), Computer Science
Saint John's University 1974 — 1978
B.S., Math / Computer Science
Sony Network Entertainment Int'l (SNEI) 2014 - Present
Capcom March 2012 - July 2014
Capcom June 2009 - November 2012
AsianWeek Foundation February 2009 - June 2009
Pixar Animation Studios September 2008 - September 2008
The Japan Exchange and Teaching Program August 2005 - August 2008
The San Francisco Boys Chorus July 2001 - July 2005
UCSF June 2002 - July 2004
California State Automobile Association (AAA) June 2000 - July 2000
Skills
Editing, Digital Marketing, Japanese, Program Development, Marketing, Public Relations, Leadership, Advertising, CRM, Project Planning, Publishing, Product Development, Business Development, Management, Data Analysis, Social Media, Digital Media
Education
Brown University 2001 — 2005
BA, Political Science, International Relations
Community Behavioral Health Services May 2011 - Present
World Financial Group (WFG) December 2010 - Present
San Francisco Unified School District September 2003 - May 2006
Wells Fargo June 2003 - September 2003
California State Automobile Association (AAA) June 2001 - June 2003
Education
San Francisco State University, College of Business 1996 — 2000
B.S, Busines Administration
City College of San Francisco 1992 — 1995
General Education
Avascend Healthcare Hospitality May 2007 - July 2008
River Valley Community Church March 2003 - July 2006
California State Automobile Association (AAA) February 1979 - August 2001
Education
Oxnard High School 1968 — 1972
California State University-Sacramento
Business
PG&E October 2011 - Present
The Mosaic Company November 2010 - October 2011
Shorenstein Realty Services November 2009 - February 2010
Williams-Sonoma, Inc. July 2007 - November 2008
California State Automobile Association (AAA) May 2006 - April 2007
Lasselle-Ramsay August 2005 - March 2007
California State Automobile Association November 2003 - June 2005
Dublin Group April 1995 - September 1997
Skills
InDesign, Captivate, Instructional Design, Instructor-led Training, Training, Technical Writing, Program Management
Education
San Francisco State University 1981 — 1984
Bachelors, German and History
Ruprecht-Karls-Universität Heidelberg 1982 — 1983
History
AutoTrader.com August 2010 - Present
Dominion Enterprises March 2005 - May 2010
California State Automobile Association (AAA) October 1995 - October 2004
Skills
Negotiation, Liability, Lead Generation, Cold Calling, Claim, Advertising, Account Management, Online Advertising, Sales Management, Sales Process, Salesforce.com, B2B, Sales Presentations
Education
San Jose State University 1989 — 1989
Advertising, Public Relations
De Anza College 1988 — 1989
Advertising, Public Relations
Foothill College 1987 — 1988
Advertising, Public Relations
Sutter Health - Sutter Physician Services January 2013 - Present
Taproot Foundation August 2012 - January 2013
AAA Northern California, Nevada & Utah September 2010 - April 2012
AAA Northern California, Nevada & Utah August 2008 - September 2010
California State Automobile Association (AAA) January 2007 - August 2008
California State Automobile Association (AAA) July 2005 - December 2006
California State Automobile Association (AAA) January 2003 - June 2005
California State Automobile Association (AAA) September 1999 - December 2002
HQ Network Systems, Inc (HQNS) September 1996 - August 1999
Nestle USA June 1991 - August 1993
Skills
Spanish, Public Speaking, Change Management, Sales Management, Project Management, Executive Management, Strategic Leadership, CRM Integration, Salesforce.com, Full P&L Responsibility, P&C License, Strategy, Team Building, Account Management, Training, Operations Management, Program Management, Leadership, CRM, Sales Operations, Product Management, Management, P&L Management, Marketing, Market Planning, Strategic Planning, Performance Management, Cross-functional Team..., Team Leadership, Project Planning, Business Strategy, Insurance, New Business Development, Call Centers, Start-ups, Sales, Product Development, Forecasting, Human Resources, Customer Satisfaction, Process Improvement, Coaching, Budgets, Retail, Competitive Analysis, Recruiting, Business Development, Analysis, Contract Negotiation, Customer Retention
Education
Thunderbird School of Global Management 1994 — 1996
Master of Business Administration (MBA), Dual Degree: International Business/Spanish, 4.0
Arizona State University, W. P. Carey School of Business 1994 — 1996
Master of Business Administration (MBA), Dual Degree: Business/International Business, 4.0
University of Colorado at Boulder 1987 — 1991
BS, Business Administration, Management and Operations
Universidad de Guadalajara 1990 — 1990
Hispanic-American, Puerto Rican, and Mexican-American/Chicano Studies
City of Oakland 2006 - 2009
PricewaterhouseCoopers 2005 - 2006
Accenture 2004 - 2005
The Home Depot 2002 - 2003
California State Automobile Association (AAA) 1999 - 2001
California State Automobile Association (AAA) 1998 - 1999
Pacific Gas and Electric Company 1996 - 1998
Skills
Recruitment Advertising, Employee Relations, Research, Workforce, Coaching
Education
Golden Gate University
MS, Human Resources Management
Southern University and Agricultural and Mechanical College at Baton Rouge
BS, Political Science
BCBSNC September 2010 - Present
BCBSNC - (Contract via Manpower Professional) 2010 - September 2010
Martin Marietta Materials, Inc. 2006 - 2008
Sony Ericsson 2001 - 2006
Ericsson 2000 - 2001
California State Automobile Association (AAA) 1997 - 2000
RadioMail Corporation (No longer in business) 1994 - 1997
Safeway 1985 - 1994
Education
California State University-Hayward - School of Business and Economics 1981 — 1985
BS, Accounting
marchFIRST September 1997 - November 2000
California State Automobile Association (AAA) September 1996 - September 1997
Pacific Bell Telephone June 1986 - September 1996
Skills
Product Selection, Microsoft Office, Software Installation, Technical Requirements, Vendor Management, Project Management, Business Analysis, Cabinetry, Public Speaking, Budgets, Construction, Time Management, Renovation, Strategy, Retail, IT Management, Architectures, Real Estate, Architecture, Team Building, Customer Service, Program Management, Leadership, Sales, Management
Education
Golden Gate University 1995 — 1996
MS, Telecommunications Management
Sonoma State University 1984 — 1987
BS, Computer Science
Tri-City Medical Center April 2011 - Present
Tri-City Medical Center March 2011 - 2012
Bradley Academy Of Excellence March 2009 - January 2011
California State Automobile Association (AAA) May 2007 - March 2009
American Software, Inc. June 2005 - March 2007
Skills
Benefits Administration, Onboarding, Employee Relations, HRIS, Deferred Compensation, Labor Relations, Temporary Placement, HR Policies, Personnel Management, ADP Payroll, Applicant Tracking..., Human Resources, Employee Benefits, College Recruiting, Recruiting, Talent Acquisition, Compensation, Job Descriptions, Policy Analysis
Education
Keller Graduate School of Management of DeVry University 2011 — 2013
Master's degree, Human Resources Management/Personnel Administration, General
DeVry University 2002 — 2007
Bachelor of Applied Science (BASc), Network Communications
Zephyr Real Estate March 2015 - Present
Self Employed Consultant June 2012 - Present
Pacific Gas and Electric Company March 2014 - January 2015
Macy's.com January 2013 - January 2014
California State Automobile Association (AAA) 2008 - 2011
California State Automobile Association (AAA) 2004 - 2008
California State Automobile Association (AAA) 1997 - 2004
California State Automobile Association (AAA) 1993 - 1997
Skills
Performance Metrics, Project Management, Leadership Development, Train the Trainer, Blended Learning, Coaching, Training, E-Learning, Leadership, Strategic Planning, Needs Analysis, Performance Consulting, Team Building, Business Process..., Performance Management, Call Centers, Customer Service, Project Planning, Cross-functional Team..., Sales, Instructional Design, Management, Strategy, ADDIE, Insurance, Workshop Facilitation, Employee Training, Training Delivery, Talent Management, Change Management, Human Resources, Program Management, Process Improvement, Instructor-led Training, Salesforce.com, Employee Relations, Product Management, CRM, Marketing, Strategic Partnerships, Analysis
Education
California State University-Chico
Bachelor of Science, Organizational Communications
Prosci Change Management 2009 — 2009
Certification, ADKAR Change Management Methodology and Implementation
Roger Addison Consulting
Certified Performance Consultant, Business Performance Consulting
The Training Clinic
Certified Training Manager
SYNNEX July 2015 - Present
SAP July 2012 - June 2015
Sybase October 2008 - July 2012
Coldwell Banker 2003 - 2007
McKesson 2000 - 2002
California State Automobile Association (AAA) 1999 - 2000
Top 5 Data Services 1997 - 1999
Skills
Deferred Compensation, HRIS, Employee Relations, Onboarding, Human Resources, Employee Benefits, Talent Acquisition, Personnel Management, Applicant Tracking..., Talent Management, Performance Management, Benefits Administration
Education
California State University-East Bay 1995 — 1997
MPA, Public Administration, 3.85/4.0
University of California, Berkeley 1987 — 1991
Bachelor of Arts (BA)
Higher Gear Coaching February 2014 - Present
Expressworks International, LLC January 2005 - July 2015
University of San Francisco January 2002 - June 2011
Merit Resource Group February 2010 - April 2011
Intersect Consulting November 2002 - January 2005
California State Automobile Association (AAA) January 1999 - January 2002
Skills
Change Management, Project Management, Stakeholder Management, Executive Coaching, Life Coaching, Leadership Development, Culture Change, Consulting, Organizational..., Leadership, Strategy, Performance Improvement, Management, Process Improvement, Organizational..., Strategic Planning, Training, Business Process..., Management Consulting, Internal Communications, Thought Leadership, Performance Management, Team Building, Program Management, Strategic Consulting, Strategic Communications, Workshop Facilitation, Vendor Management, Business Process..., Human Resources, Project Planning, Organizational Design, Customer Satisfaction, Corporate Communications, Strategic Partnerships, Coaching
Education
Coaches Training Institute 2014 — 2015
Certified Professional Co-Active Professional Coach, Coaching
John F. Kennedy University 1999 — 2001
M.A, Management
State University of New York at Buffalo 1974 — 1978
B.Sc, Business Administration
Univision Interactive Media June 2012 - Present
Clement & Co March 2009 - Present
Yahoo! August 2008 - May 2012
California State Automobile Association (AAA) January 2005 - August 2008
Wells Fargo Bank June 2003 - July 2004
Skills
Social Media Marketing, Advertising, New Media, Video, Facebook, Video Production, Online Advertising, Team Management, Digital Media, Social Media, Digital Marketing, E-commerce, Mobile Marketing, Creative Direction, Business Development, Digital Strategy
Education
University of La Verne
Master of Business Administration (MBA), Marketing
California State University-Fullerton 2001 — 2007
BA, History
CAP Logistics August 2015 - Present
JB Hunt June 2013 - May 2014
Harmons Grocery January 2012 - February 2013
Spherion 2011 - August 2011
ProBuild Holdings April 2008 - November 2008
Barbosa Cabinets November 2005 - March 2008
California State Automobile Association (AAA) October 2004 - November 2005
Utah Transit Authority June 1999 - August 2004
Utah Transit Authority February 1999 - June 1999
Skills
Customer Service, Leadership, Microsoft Excel, Teamwork, Microsoft Word, Process Scheduler, Accounts Payable, Customer Satisfaction, Team Building, Outlook, Inventory Management, Sales, Process Improvement, Call Centers, Recruiting, Time Management
Education
Salt Lake Community College 2010 — 2011
N/A, Business
Modesto Junior College 2009 — 2009
N/A, General
Mountain West College 2005 — 2005
N/A, Paralegal/Generals
Director Call Center; Workforce Management, Contact Center Informational Group - Founder June 2015 - Present
Apria Healthcare April 2014 - June 2015
Western Dental Services July 2011 - August 2013
Hyundai Capital America January 2009 - July 2011
UnitedHealth Group February 2007 - June 2008
California State Automobile Association (AAA) December 2005 - February 2007
Blue Shield of California March 2003 - December 2005
Sprint September 1998 - September 2002
Skills
Operations Management, Budgeting, Change Management, Customer Relations, Problem Solving, Workforce Management, Call Center, IEX Total View, Aspect, Avaya, Sales Operations, P&L Responsibility, Project Management, Vendor Management, Quality Assurance, Performance Management, Budgets, Leadership, Forecasting, Customer Service, Training, Team Building, Management, Analysis, Human Resources, Strategy, Project Planning, Call Centers, Strategic Planning, Analytics, Risk Management, Customer Satisfaction, Process Improvement, Customer Experience, Sales Management, CRM, Cross-functional Team..., Sales, System Administration, Program Management, Software Documentation, Business Analysis, Data Analysis, Team Leadership, Telecommunications, Customer Retention, Executive Management, Team Management, Access, Recruiting
Education
University of San Francisco 2003 — 2005
Master of Science (MS), Information Systems
Clark Atlanta University 1994 — 1997
Bachelor of Arts (BA), Mass Media Arts
Telesphere June 2014 - Present
Mitel NetSolutions May 2010 - June 2014
Freeport-McMoran November 2009 - February 2010
Custom Training Institute March 2008 - February 2010
California State Automobile Association (AAA) May 2009 - October 2009
DHL March 2007 - October 2007
Sungard Availability Services August 2002 - October 2006
Qwest Communications April 2001 - May 2002
Qwest Communications November 1998 - March 2001
Qwest Communications March 1996 - November 1998
Skills
Telecommunications, Network Design, Networking, Cisco Technologies, Consulting, Business Analysis, SharePoint, CRM, Technical Writing, Sales Operations, Web Design, Graphic Design, Education Software, Disaster Recovery, Cloud Computing, Project Management, MPLS, Troubleshooting, WAN, VoIP, Switches, Management, Routers, IP
Education
Southwest Institute of Healing Arts 2005 — 2006
Certificate, Life Coaching
GateWay Community College 2000 — 2002
Certificate, Cisco CCNA, CCDA
University of Phoenix 1997 — 2001
BS, Business Management
GJR
Chevron Richmond Refinery April 2011 - August 2015
RadioShack Corporation October 2009 - April 2011
PepsiCo-Gatorade August 2007 - October 2009
Comcast August 2004 - August 2007
California State Automobile Association (AAA) July 2002 - May 2004
Skills
Performance Management, Employee Relations, Talent Management, Employee Engagement, Human Resources, Succession Planning, Talent Acquisition, HRIS, Personnel Management, Deferred Compensation, Training, Workforce Planning, Employee Benefits, Labor Relations, Benefits Administration, Leadership, Onboarding, Recruiting, Applicant Tracking..., HR Consulting, Management, Organizational..., Strategic Planning, Employee Training, Hiring, Performance Improvement, Conflict Resolution, Leadership Development, Organizational Design, HR Policies, Performance Appraisal, Strategy, Retail, Customer Retention, Program Management, Negotiation
Education
Golden Gate University 2010 — 2012
Master’s Degree, Human Resources Management, GPA: 3.92
California State University-East Bay 1993 — 1999
Bachelor’s Degree, Sociology
James Logan High School 1989 — 1993
High School
State Farm Insurance November 2011 - Present
State Farm February 2011 - November 2011
California State Automobile Association (AAA) August 2005 - September 2010
Fuego united sales, Inc August 1998 - July 2005
Skills
General Insurance, Insurance, Commercial Insurance, Life Insurance, Retirement Planning
Education
De La Salle University 1993 — 1997
BS, Chemical Engineering
First American Specialty Insurance September 2008 - March 2014
California State Automobile Association (AAA) 2005 - 2008
OAO Healthcare Solutions August 1999 - May 2005
Physicians Associates January 2004 - February 2005
Tenet Healthcare September 1995 - July 1998
Tenet Healthcare(formerly National Medical Enterprises) September 1985 - July 1995
Sasson Jeans April 1983 - June 1985
Wallace Berrie, and Co. January 1980 - March 1983
Skills
IBM iSeries, RPG, RPG Free, SQL400, CLLE, CL Programming, CL/400, ILERPG, iSeries development, OS/400, Query400, Subfiles, QRY, Project Management, Aldon, Free Format, PTF, DBU, DFU, ACMS, Client Access, Sequel Viewpoint, SDLC, DB2, Sequel, Hawkeye, COBOL, SQL, Visio, Requirements Gathering, Web Development, HTML, Wordpress, Business Analysis, SEM, Web Services, Web Analytics, Social Networking, I5, Web 2.0, E-commerce, Online Marketing, Marketing Strategy, Social Media Marketing, Online Reputation..., Reputation Management, Web Marketing, Online Advertising, SEO
Education
California State University-Northridge 1980 — 1982
Bachelor of Science (BS), Computer and Information Sciences and Support Services
Oracle January 2009 - Present
Primavera June 2008 - December 2008
Primavera January 2007 - June 2008
ProSight January 2006 - December 2007
California State Automobile Association (AAA) October 2004 - August 2005
Pacific Gas and Electric January 2002 - September 2004
Hill and Knowlton, Inc. / extension11 July 2000 - November 2001
PricewaterhouseCoopers LLP December 1997 - April 1999
Marsh, Inc. June 1994 - November 1997
Education
Carnegie Mellon University 1999 — 2000
MS, Electronic Commerce (joint School of Business and School of Computer Science degree)
Loyola Marymount University 1990 — 1994
BA, Philosophy
The University of Stirling 1992 — 1992
Children's Hospital of Los Angeles (CHLA) April 2011 - Present
Headstrong, LLC, Consulting Freddie Mac October 2010 - April 2011
FDIC December 2009 - October 2010
AFLAC - American Family Life Assurance Company of Columbus April 2009 - December 2009
California State Automobile Association (AAA) July 2007 - October 2008
New Century Mortgage January 2006 - April 2007
Option One Mortgage June 2005 - January 2006
Argent Mortgage May 2004 - June 2005
Skylink Communications November 2003 - May 2004
Option One Mortgage September 2003 - November 2003
Skills
SDLC, Business Requirements, Quality Assurance, Software Documentation, Business Analysis, Visio, Access, User Acceptance Testing, Vendor Management, Requirements Gathering, Risk Management, Project Management, Requirements Analysis
Education
Georgia Southern University 1987 — 1992
WELLS FARGO & CO August 1998 - Present
California State Automobile Association (AAA) October 1994 - September 1997
RNM FLOWERS & PLANTS September 1981 - April 1993
Skills
Voice-over narration, Stage Management, Writer/Editor, Voice Over, Public Speaking, Operations Research, Analytics, Business Cards, Project Management, FDR, Leadership, Team Building, Program Management, Credit Cards, Nonprofits, Software Documentation, Sales, Access, Small Business Lending, Small Business, Customer Service, Training, Risk Management, Banking, Financial Services, Credit, Vendor Management, Relationship Management, Process Improvement, Strategy, Coaching, Loans, Portfolio Management, Retail Banking, Customer Experience, Analysis, Business Requirements, Business Analysis, Visio, Credit Risk, Team Leadership, SDLC
Education
San Francisco State University 1966 — 1970
None, Theatre Arts
Carnegie Mellon University 1969 — 1969
None, Theatre Arts
The University of New Mexico 1963 — 1966
Practicum, Theatre Arts
University of Michigan 1961 — 1962
n/a, General Freshman
City & County of San Francisco January 2010 - Present
California State Automobile Association (AAA) June 2008 - January 2010
United Commercial Bank July 2007 - April 2008
USDA - Foreign Agricultural Service, Shanghai, China October 2006 - February 2007
UC Davis - Managerial Economics Student Services September 2004 - June 2006
U.S. Commercial Service - Foreign Commercial Service, Guangzhou, China June 2005 - September 2005
Skills
Data Analysis, Budgets, Financial Reporting
Education
University of California, Davis 2002 — 2006
B.S., Managerial Economics
City College of San Francisco
Accounting
Ryder Communications December 2013 - Present
McKesson February 2012 - July 2013
Ryder Communications July 2010 - February 2012
Firemans Fund Insurance Company April 2009 - July 2010
Salesforce.com 2008 - April 2009
Kaiser Permanente 2005 - 2008
General Electric 2004 - 2005
California State Automobile Association (AAA) 1998 - 2003
Pacific Gas & Electric 1994 - 1997
Skills
Human Resources, Leadership Development, Change Management, Organizational..., Management Consulting, Performance Improvement, Coaching, Training & Development, Instructional Design, Employee Engagement, Leadership, Training, Recruiting, Employee Training, Talent Acquisition, Succession Planning, Workshop Facilitation, Interviews, Talent Management, Management, Executive Coaching, Training Delivery, Process Improvement, Program Management, Strategy, Public Speaking, Career Development, E-Learning, Vendor Management, Organizational Design, Business Process..., Onboarding, Consulting, Cross-functional Team..., Performance Management, Strategic Planning
Education
Stanford University
BA Communication, Communication, Psychology
Boston University
MS Communication, Communication
Leadership San Francisco 2007 — 2008
Walmart eCommerce February 2014 - Present
Macys.com March 2013 - January 2014
Walmart Global eCommerce October 2010 - March 2013
California State Automobile Association (AAA) September 2008 - October 2010
Bank of America January 2008 - September 2008
Bank of America February 2007 - January 2008
Bank of America 2003 - February 2007
BEA Systems 2001 - 2003
ThinkLink 1999 - 2001
Xerox PARC 1999 - 1999
Skills
Information Architecture, User Experience, Interaction Design, Information Design, E-commerce, Usability Testing, Usability, User-centered Design, User Interface Design, User Experience Design, Usability Engineering, Customer Experience, User Interface, Content Management, Agile Methodologies, Enterprise Software, Mobile Devices, Heuristic Evaluation, Digital Strategy, Rapid Prototyping, User Scenarios, Persona, Wireframes, Wire Framing, Creative Direction, User Research, Contextual Inquiry, Experience Design, Task Analysis, Card Sorting, Mobile Applications, Mobile Design, Human Computer..., Paper Prototyping
Education
Georgia Institute of Technology 1998 — 1999
University of Wisconsin-Milwaukee 1993 — 1998
Ph.D.
California State University-Northridge 1988 — 1991
BA
PayPal April 2012 - Present
NVIDIA January 2011 - March 2012
Franklin Templeton Investments 2007 - 2010
Cognizant Technology Solutions August 1995 - 2010
Blue Shield of California July 2006 - September 2007
California State Automobile Association (AAA) July 2005 - June 2006
Blue Shield of California July 2004 - June 2005
AFCO Credit Corporation March 2003 - June 2004
Cognizant Technology Solutions June 2001 - February 2003
Allied Van Lines February 2000 - June 2001
Skills
SDLC, Cross-functional Team..., PMO, Program Management, Vendor Management, Portfolio Management, Strategic Planning, Team Management, Agile & Waterfall..., SharePoint, Software Development, MS Project, CRM, Strategy, Scrum, E-commerce, Project Management, Management, Governance, Leadership
Education
Anna University 1990 — 1993
Masters, Computer Science
Madurai Kamaraj University 1987 — 1990
Bachelors, Computer Science
PMI - Project Management Institute
PMP, Project Management
Scrum Alliance
CSM, Certified SCRUM Master
Pacific Gas and Electric Company November 2010 - Present
California State Automobile Association (AAA) May 2008 - October 2010
The Bread Project 2004 - 2008
The Tax Pros 2001 - 2003
Skills
Vendor Management, Strategic Sourcing, Supply Management, Process Improvement, Supplier Diversity, Sourcing, Contract Management, Procurement, Change Management, Global Sourcing, Nonprofits, Strategy, Start-ups, Leadership, Supply Chain, Cross-functional Team..., Contract Negotiation, Management, Program Management, Strategic Planning
Education
Golden Gate University
MBA, Business Administration
Saint Mary's College of California
BA, management
NorthCreek Church April 2010 - December 2012
Tax & Financial Services February 2010 - April 2010
NorthCreek Church and Academy February 2009 - April 2010
NorthCreek Academy December 2005 - June 2008
Organicville 2001 - 2004
California State Automobile Association (AAA) 2002 - 2003
Loquendo October 2000 - October 2001
Accenture July 1998 - September 2000
Skills
Team Leadership, Enterprise Software, Business Intelligence, Cross-functional Team..., Business Analysis, Customer Service, Professional Services, Analysis, Leadership, Strategic Planning, Program Management, Process Improvement, Networking, Team Building, PMO, Vendor Management, Management Consulting, Training, Product Development, Requirements Analysis, Windows, Research, Start-ups
Education
University of California, Berkeley 1994 — 1998
B.A.
Harvard University 1993 — 1993
Dolby Laboratories June 2012 - Present
BrightSource Energy, Inc. September 2011 - June 2012
Salesforce.com November 2007 - September 2011
California State Automobile Association (AAA) April 2007 - November 2007
Franklin Templeton Investments December 2004 - March 2007
Orrick, Herrington & Sutcliffe LLP August 2002 - December 2004
Heller Ehrman October 1998 - July 2002
Hitachi Semiconductor America, Inc July 1996 - October 1998
Skills
Compensation, HRIS, Employee Benefits, Job Evaluation, Incentive Programs, PeopleSoft, Deferred Compensation, Benefits Administration, Human Resources, Succession Planning, Onboarding
Education
Boston University 1992 — 1995
Bachelor's degree, Psychology
State Compensation Insurance Fund April 2013 - Present
State Compensation Insurance Fund 2011 - 2013
California State Automobile Association (AAA) 2009 - 2011
California State Automobile Association 2006 - 2009
California State Automobile Association 2003 - 2006
California State Automobile Association (AAA) 2000 - 2003
Skills
Corporate Real Estate, Strategic Sourcing, Strategic Leadership, Negotiation, Contract Negotiation, Vendor Management, Coaching, Business Process..., Strategic Planning, Management, Leadership, Business Planning, Forecasting, Business Strategy, Customer Service, Outsourcing, Procurement, Strategy, Team Building, Change Management, Analysis, Sourcing, Budgets, Process Improvement, Cross-functional Team..., Risk Management, Business Process, Strategic Partnerships, Finance, Insurance, Operations Management, Mergers & Acquisitions, Performance Management, Employee Engagement, Program Management, Business Analysis, Organizational...
Education
California State University-East Bay
Bachelor of Science, Business Administration
CareMore Health Plan June 2010 - Present
California State Automobile Association (AAA) July 2007 - November 2009
Prescription Solutions (Subsidiary of PacifiCare) November 1997 - November 2006
Prescriptions Solutions (A United Health Company) November 1997 - November 2006
Prescription Solutions (Subsidiary of PacifiCare) November 1997 - November 2006
QTC MEDICAL SERVICES January 1996 - November 1997
Skills
Visio
Education
California State University-Dominguez Hills
MPA, Public Administration
California State University-Long Beach
BA, Psychology
The Institute of Internal Auditors Inc. 2013 - Present
The Golden 1, Credit Union July 2005 - Present
California State Automobile Association (AAA) June 2002 - July 2005
Barclays Global Investors March 2000 - June 2002
Pacific Life March 1997 - March 2000
Weyerhaeuser Realty Investors September 1996 - March 1997
Countrywide Home Loans November 1992 - September 1996
Skills
OFAC, Bank Secrecy Act, Certified Internal..., Investments, Enterprise Risk..., Internal Audit, Risk, SOX, Internal Controls, Risk Assessment, Risk Management, Compliance Audits, IT Audit, Banking, Fraud, Corporate Governance, COSO
Education
California Lutheran University 1992 — 1997
Master of Business Administration (MBA), Business
California Polytechnic State University-San Luis Obispo 1987 — 1992
Bachelor of Business Administration (BBA), Business Administration
CSAA Insurance Group, a AAA Insurer March 2011 - Present
AAA Insurance 2009 - March 2011
AAA Northern California, Nevada & Utah April 2005 - October 2009
California State Automobile Association (AAA) March 2000 - April 2005
Intelegy Corp. May 1999 - March 2000
Office Depot 1995 - 2000
Skills
Vendor Management, Insurance, Property & Casualty..., Program Management, Management, Project Management, Process Improvement, Business Analysis, Underwriting, Analysis, Strategic Partnerships, Project Planning, PMP, Budgets, Business Process..., Risk Management, Call Centers, Strategy, Business Requirements, Change Management, Outsourcing, Customer Service, Forecasting, Cross-functional Team..., Analytics, Sales, Human Resources, SDLC, CRM, Call Center, Product Development, Requirements Gathering, Market Research, Sales Management, Team Building, Training, Agile Methodologies, Product Management, Leadership, Team Leadership
Education
Diablo Valley College 1974 — 1984
California State University-Hayward
Bachelor of Science, Social Sciences
AAA Travel September 1998 - Present
AAA Travel (CSAA - Northern Ca) 1998 - Present
AAA Northern California, Nevada and Utah 1998 - Present
California State Automobile Association (AAA) 1998 - Present
AAA Northern California, Utah, Nevada 1998 - Present
AAA Travel -North California 1998 - Present
AAA NCNU 1998 - Present
Skills
Customer Service, Travel Management, Cruises, Tourism, Leisure Travel, Marketing Communications, Hospitality, Event Planning, Front Office, Hotels, Resorts, Marketing, Business Travel, Insurance, Account Management, Vacation, Sales, Meeting Planning, Online Travel, Teamwork, Sales Management, Leisure, Team Building, Travel Planning, Incentives, Customer Satisfaction, Event Management, Trade Shows, Training, Tour Operators, Travel Insurance, Sabre, Online Marketing
Education
California State University-East Bay 1977 — 1979
Denver, CO January 2009 - Present
James R. Favor & Company August 2007 - January 2009
AGC of California 2006 - 2008
Allied North America January 2005 - December 2006
Warren G. Bender & Company January 2002 - May 2004
California State Automobile Association (AAA) August 2000 - December 2001
Royal / EBI Insurance Company December 1998 - August 2000
CNA Insurance December 1996 - December 1998
Aetna, Inc. November 1977 - July 1996
Skills
Underwriting, Leadership, Insurance, Risk Management, Program Management, Property & Casualty..., Strategy, Workers Compensation, Management, Commercial Insurance, Strategic Planning, Liability
Education
Louisiana Tech University 1972 — 1976
B.S., Industrial Management - Business
AAA Northern California, Nevada & Utah 2006 - December 2009
AAA Northern California, Nevada and Utah 2004 - 2006
California State Automobile Association (AAA) 1998 - 2004
Skills
Product Development, Product Management, Product Marketing, Cross-functional Team..., Management, Sales, Strategic Planning, Marketing Strategy, Training, Marketing, Salesforce.com, Strategy, Strategic Partnerships, E-commerce, Competitive Analysis, Market Research, Business Development
Education
California State University-East Bay 1972 — 1973
Credential, Teaching Credential
University of California, Santa Barbara
Farmers Insurance March 2010 - Present
Harleysville Insurance February 2002 - December 2009
California State Automobile Association (AAA) April 1999 - January 2002
Insurance Brokers and Agents of the West (IBA West) October 1995 - April 1999
Skills
Strategic Communications, Internal Communications, Newsletters, Project Management, Press Releases, Corporate Communications, Strategy, Employee Engagement, Marketing Strategy, Editing, Communication Training, Content Development, Crisis Communications, Management, Program Management, Speech Writing, Event Planning, Marketing Communications, Publications, Coordinating Special...
Education
The Institutes for Organization Management 1997 — 2001
Graduate recognition
Loyola University Maryland 1990 — 1994
BA, Communications/Journalism
Gap Inc. November 2000 - Present
McKesson September 1996 - October 2000
McKesson Provider Technologies 1995 - 2000
California State Automobile Association (AAA) September 1980 - September 1996
CSAA 1980 - 1996
Skills
Business Intelligence, Agile Methodologies, IT Strategy, SDLC, Business Analysis, Enterprise Architecture, Vendor Management, Management, Cross-functional Team..., Business Objects, Program Management, Project Management, IT Management, Requirements Analysis, Oracle, Data Warehousing, Software Project..., Business Process, Leadership, Process Improvement, PMP, Integration, Project Planning
Education
University of California, San Diego 1976 — 1978
BioChemistry, Pyschology
California State University-Hayward - School of Business and Economics 1980 — 1981
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Fireman's Fund Insurance Company February 2014 - Present
Travelers Insurance October 2009 - November 2013
Travelers Insurance March 2008 - October 2009
AIG July 2006 - March 2008
Farmers Insurance January 2004 - July 2006
Farmers Insurance June 2002 - January 2004
California State Automobile Association (AAA) 1999 - 2002
CSAA 1984 - 2002
Skills
Claim, Liability, Insurance, Property & Casualty..., Commercial Insurance, General Insurance, Claims Management, Casualty, Commercial Lines, Risk Management, Legal Liability, Casualty Insurance, Claim Investigation, Health Insurance, Professional Liability, Subrogation
Education
Tulane University
BS Engineering, Biomedical/Medical Engineering
City College of San Francisco
Financial Accounting & Statistics
Schiller College, Madrid, Spain
Political Science and Government
Powermatic Assoicates June 2011 - Present
Quail Electronics July 2008 - June 2011
eQuest March 2008 - June 2008
E-LOAN July 2007 - December 2007
California State Automobile Association (AAA) January 2006 - April 2007
Parrot Cellular 1997 - 1999
Skills
Customer Service, Salesforce.com, Sales Management, Account Management, Sales, New Business Development, Direct Sales, Business Development, Customer Retention, Product Marketing
Education
Chabot College 1992 — 1995
Mass Communications
AAA Club Partners June 2005 - December 2012
California State Automobile Association (AAA) 1983 - 2005
CSAA January 1999 - December 2001
Skills
Insurance, Property & Casualty..., Strategic Planning, Marketing Communications, Underwriting, Casualty, Leadership, Coaching, Marketing, Change Management, Media Relations, Workshop Facilitation, Program Management, Cross-functional Team...
Education
California State University-Chico 1974 — 1978
BA, English
CSC Consulting November 2003 - Present
Washington Mutual Card Services November 2003 - Present
CSC 2003 - 2008
Washington Mutual Credit Card Services 2002 - 2008
Providian Financial October 2000 - November 2003
CSAA April 1972 - October 2000
California State Automobile Association (AAA) 1972 - 2000
Education
California State University-East Bay
Vormetric, Inc. November 2014 - Present
SafeNet July 2009 - October 2014
VistaGen Therapeutics, Inc. February 2009 - July 2009
YapLoud (Social Networking Startup) February 2009 - July 2009
Charles Schwab September 1999 - February 2009
Novo Interactive, Inc. August 1999 - August 1999
EDS Group/MCI Systemhouse July 1998 - July 1999
California State Automobile Association (AAA) October 1996 - June 1998
Genentech July 1996 - September 1996
Skills
Git, Apache, Perl, Python, Ant, Unix, Tomcat, MySQL, Unix Shell Scripting, Solaris, JUnit, Jenkins, Hudson, Shell Scripting, Java, Spring, Amazon Web Services..., Debian, GNU Make, VMware vSphere, Linux, SQL, GitLab, JavaScript, Jython, Subversion, CVS
Education
Carnegie Mellon University
M.S., Software Engineering
Mapua Institute of Technology
B.S. Electrical Engineering; B.S. Electronics and Communications Engineering
American Honda Motor Company, Inc. July 2013 - Present
American Honda Motor Company, Inc. July 2013 - Present
Toyota Motor Sales July 2012 - July 2013
Nationwide Financial October 2011 - December 2012
Community Senior Serv December 2009 - October 2011
California State Automobile Association (AAA) May 2005 - July 2008
California State Automobile Association (AAA) May 2001 - May 2005
Kenwood USA December 1998 - January 2001
Hyundai Motor America July 1997 - December 1998
Mitsubishi Motors April 1996 - June 1997
Skills
Quality Assurance, Insurance, Call Center, Customer Service, Visio, Leadership, SDLC, Software Documentation, Business Analysis, Requirements Analysis, Analysis, Vendor Management, Process Improvement, Automotive
Education
Kensington Legal Studies 2008 — 2009
Paralegal, Substantive law
National University 2004 — 2004
Criminal Justice/Safety Studies
Magnolia high school 1984 — 1987
General
Sutter Health Managing the implementation of Sutter Health's system-wide strategic initiativesSr. Lean ConsultantSutter HealthFebruary 2014 - Present
Sutter Health July 2011 - February 2014
Sutter Health December 2008 - July 2011
California State Automobile Association (AAA) 1995 - 1998
Skills
Process Improvement, Performance Improvement, Hospitals, Six Sigma, Business Process..., Leadership Development, Black Belt, Value Stream Mapping, Operational Excellence, Kaizen, Change Management, Visio, Healthcare, Strategy, Continuous Improvement, Healthcare Information..., Business Transformation, 5S, Business Process, Cross-functional Team..., Team Building, DMAIC
Education
Eastern Michigan University 1978 — 1981
B.B.A., Operations Research & Information Systems
Michigan State University 1976 — 1978
Acme Knowledge October 2010 - Present
Oakland Auto Tech November 2007 - June 2011
Acme Knowledge 2010 - 2011
California State Automobile Association (AAA) March 1989 - September 1997
Safeway January 1980 - February 1989
Skills
Time Management, Purchasing, Pricing, Web Design, Entrepreneurship, Social Media, Web Development, Graphic Design, Photoshop, User Experience, Strategic Planning
Education
California State University-Fresno 1964 — 1969
Tossed, Philosophy/Psychology
Fresno City College 1965 — 1966
C&D Zodiac August 2013 - Present
Casa Resorts Management Company June 2013 - August 2013
Kelly Services 2010 - 2012
Kelly Services May 2010 - December 2011
California State Automobile Association (AAA) 2004 - December 2009
Skills
Talent Acquisition, Leadership, Applicant Tracking..., Recruiting, Staffing Services, Contract Recruitment, Temporary Staffing, Temporary Placement, Benefits Negotiation, Onboarding, Talent Management, Focus Groups, Workers Compensation, Performance Reviews, Performance Management, Client Aquisition, Labor Disputes, Procurement, Rewards Programs, Employee Turnover, Corporate Events, Employee Engagement, Employee Relations, Management, Sourcing, Internet Recruiting, Human Resources, Interviews, Program Management, Training, Workforce Planning, Taleo, Technical Recruiting
Education
Cornell University 2012 — 2013
Master Certificate in Human Resources, Human Resources Management/Personnel Administration, General
Ashford University 2007 — 2009
MBA, Organizational Design
University of California, Irvine 2000 — 2004
BA
eCornell
AAA NCNU August 2010 - Present
California State Automobile Association (AAA) March 2008 - August 2010
California State Automobile Association (AAA) April 1996 - April 2008
Education
California State University-East Bay
BA, Political Science
CSAA Insurance Group January 2012 - Present
Fireman's Fund December 1998 - October 2011
California State Automobile Association (AAA) 1997 - 1998
California State Automobile Association (AAA) 1982 - 1997
Skills
Requirements Gathering, SDLC, Requirements Analysis, Business Requirements, Business Analysis, User Documentation, Interviewing Skills, Test Cases, Use Case Analysis, Analysis
Education
Dominican University of California
BA
California State Automobile Association (AAA) Application ProgrammerCalifornia State Auto Association
AAA Northern California, Nevada & Utah 1987 - Present
Skills
Analytics, Business Requirements, Business Analysis, Requirements Gathering, Access, Visio, SDLC, Insurance, Process Improvement, Requirements Analysis, Vendor Management, Agile Methodologies, Business Process..., Business Intelligence, Data Warehousing
Education
California State University-East Bay 2003 — 2005
MentalMorphasis January 2005 - Present
California State Automobile Association (AAA) August 1998 - August 2003
Skills
Customer Service, Change Management, Leadership, Critical Thinking, Stress Management, Work Life Balance, Coaching, Team Building, Public Speaking, Leadership Development, Small Business, Training, Relationship Development
Education
California State University-Los Angeles
Master of Arts (M.A.), Speech-Communication
City University Los Angeles
Bachelor's Degree, Dual Major(s) Psychlogy/Liberal Arts
Canada Revenue Agency January 2013 - Present
1184379 Ontario Inc. May 1996 - Present
IBM April 2009 - December 2012
The Co-operators July 2008 - October 2008
California State Automobile Association (AAA) May 2007 - May 2008
RSA March 2006 - May 2007
TIAA-CREF September 2005 - March 2006
The Auto Club Group April 2005 - July 2005
Lowe's Home Improvement 2004 - 2005
Key Bank 2003 - 2004
Skills
COBOL, CICS, DB2, Insurance, JCL, VSAM, Testing, Billing, Business Requirements, Requirements Gathering, Systems Analysis, Mainframe, Requirements Analysis, SQL, Business Analysis, TSO, MVS, IBM Mainframe, z/OS, Application Development, Programming, Documentation, Analysis, Problem Solving, Software Documentation, Software Development, Disaster Recovery, Project Delivery, SDLC, Business Process, Solution Architecture, Software Project..., Fileaid, Visio, User Acceptance Testing, Production Support, System Testing, Databases, Data Modeling, Program Management, Data Warehousing, Invoicing, Integration
Education
DeVry Institute of Technology 1984 — 1987
Computer Information Systems, Computer Science, 3.83 GPA
George Brown College 1980 — 1982
Graphic Design, Commercial Art
Philadelphia Insurance Companies April 2009 - Present
Philadelphia Insurance Companies October 2008 - April 2009
California State Automobile Association (AAA) 1999 - 2000
California State Automobile Association (AAA) January 1999 - October 1999
California State Automobile Association (AAA) September 1998 - December 1998
California State Automobile Association (AAA) April 1994 - September 1998
California State Automobile Association (AAA) 1988 - March 1994
Skills
Commercial Property..., Personal Lines Property...
Education
West Chester University of Pennsylvania 2006 — 2008
Liberal Studies - Professional Studies, Minors: Economics, Spanish
Diablo Valley College 2000 — 2003
California State Automobile Association (AAA) September 1996 - January 2009
California State Automobile Association (AAA) July 1994 - September 1996
California State Automobile Association (AAA) March 1992 - July 1994
Aaron Brothers June 1986 - March 1992
Education
State of California 2002 — 2008
P&C License, Personal Lines Insurance
California State University-Sacramento 1989 — 1990
Teacher Credential Program
California State University-Chico 1984 — 1986
BA, Fine Arts- Minor in Communication Studies
American River Community College 1981 — 1984
General Education
McGraw-Hill Education CTB August 2005 - Present
California State Automobile Association (AAA) August 1999 - December 2001
California State Automobile Association (AAA) February 1999 - July 1999
California State Automobile Association (AAA) April 1998 - February 1999
Potlatch Corporation November 1985 - April 1998
Skills
Process Improvement, Operations Management, Department Budgeting, Strategic Planning, Financial Forecasting, Variance Analysis, Operational Planning, Financial Analysis, Forecasting, Management, Analysis, Leadership, Budgets, Cross-functional Team..., Financial Reporting, Business Analysis, Project Planning, Project Management, Training, Business Process..., Vendor Management, Program Management
Education
John F. Kennedy University 1988 — 1991
MBA, Organizational Leadership
John F. Kennedy University 1985 — 1988
BS, Business
UnitedHealthcare March 2010 - Present
California State Automobile Association (AAA) 2005 - 2008
Skills
Requirements Analysis, Software Project..., Business Analysis, Project Management, Visio, Vendor Management, Strategy, Leadership, ITIL, SDLC, Microsoft SQL Server, Process Improvement, Management, Requirements Gathering, XML
Education
California State University-Northridge 1982 — 1986
Bachelor of science, Computer Science
Sprague Pest Solutions November 2000 - Present
Copesan Services, Inc. November 2000 - Present
California State Automobile Association (AAA) February 1982 - June 2000
Skills
Sales, B2B, Operations Management, Business Planning, Business, Sales Management, Account Management, New Business Development, Contract Negotiation, Team Building, Coaching, Strategic Planning, Leadership, Sales Operations, Marketing Strategy, Team Leadership, Customer Satisfaction, Inventory Management, Negotiation, Training, Management, Direct Sales, Selling, Customer Retention, Sales Process, Salesforce.com, Income Statement, Cold Calling, P&L Management, Sales Presentations, Key Account Management, Budgets, Business Development, Marketing, Customer Service, Forecasting, Strategy, Product Development, P&L, Solution Selling, National Accounts, Business Strategy, Retail, CRM, Entrepreneurship, Small Business, Pricing
Education
California State University-Sacramento 1978 — 1981
BS, Government
Arizona State University
California State Automobile Association (AAA) January 2008 - Present
California State Automobile Association (AAA) April 2004 - January 2008
California State Automobile Association (AAA) 2003 - 2004
california state auto June 2002 - March 2003
Education
Foothill College 1992 — 1994
Worldpay 2015 - Present
Visa- PlaySpan 2012 - 2014
PayPal 2010 - March 2012
Carlson Marketing Worldwide 2008 - 2010
Laguna Honda Hospital Volunteers Board 2000 - 2010
Bling Nation 2008 - 2009
Washington Mutual Card Services 2006 - 2008
HSBC Card Services 2005 - 2006
Safeway / Blackhawk Network 2003 - 2005
California State Automobile Association (AAA) 1998 - 2002
Skills
SEO, Online Marketing, E-commerce, SEM, New Business Development, Partner Relationship..., Marketing Strategy, Alliance Development, Channel Marketing, Account Management, Sales Management, Payments, Credit Cards, Retail, Cards, Strategy Development, Direct Marketing, Business Strategy, Multi-channel Marketing, Strategy, Marketing, Partner Management, Financial Services, Product Development, Strategic Alliances, Segmentation, Cross-functional Team..., Business Development, Start-ups, Debit Cards, Leadership, Loyalty Programs, Strategic Partnerships, CRM, Management, Executive Management, Sales Operations, Program Management, Relationship Management, Sales, Analytics, Product Management, Payment Card Processing, Product Marketing, Mobile Commerce, Strategic Planning
Education
University of San Francisco - Masagung Graduate School of Management 1993 — 1994
MBA, Marketing
University of California, Berkeley 1984 — 1988
BA, English, Spanish
Deerfield Academy 1980 — 1984
Cathedral School for Boys 1972 — 1980
Farmers Insurance September 2009 - Present
California State Automobile Association (AAA) December 1975 - June 2007
Skills
Fixed Annuities, Property & Casualty..., Sales, Insurance, Term Life Insurance, Commercial Insurance, Customer Service, Commercial Lines, Legal Liability, Marketing, Life Insurance, Management, New Business Development, General Insurance, D&O
Education
California State University, Fresno 1956 — 1959
B.A., English-Journalism
College of the Sequoias 1954 — 1956
Associate’s Degree, Language Arts
Westfield Group/Westfield Insurance 2015 - Present
KeyBank June 2013 - September 2015
KeyBank April 2006 - June 2013
KeyBank May 2001 - April 2006
Bank of America April 2000 - April 2001
Quickstart Technologies 1998 - 2000
Charles Schwab 1997 - 1998
California State Automobile Association (AAA) 1993 - 1997
Jameco Electronics 1990 - 1992
United States Marine Corps July 1982 - January 1987
Skills
Disaster Recovery, Business Continuity, Vendor Management, Process Improvement, Security, Management, Information Technology, ITIL, Risk Management, Business Analysis
Education
Cleveland State University 2008 — 2009
MBA, Business
Cleveland State University 2001 — 2007
Bachelor of Business Administration (B.B.A.), Business/Information Systems
College of San Mateo 1987 — 1992
Associate of Science (A.S.), Electrical, Electronic and Communications Engineering Technology/Technician
San Mateo High School
Secretary to the Public May 2004 - Present
City of Mt. Healthy June 2003 - May 2004
NetDestiny, Inc. August 2000 - September 2003
Pampered Chef November 1998 - November 1999
California State Automobile Association (AAA) July 1994 - November 1996
Skills
Accounts Receivable, Accounts Payable, Bookkeeping, QuickBooks, Microsoft Excel, Microsoft Publisher, Microsoft Word, Bank Reconciliation, Payroll, Training
Education
Ball State University 1990 — 1994
BS, Actuarial Science
Bertapelle Cellars June 2008 - Present
Innkeeping Concepts May 2006 - Present
Haydon Street Inn 1997 - 2006
California State Automobile Association (AAA) 1983 - 1997
Skills
Marketing Strategy, Restaurants, Strategic Planning, Wine, Management Consulting, Wine Tasting, New Business Development, Hospitality, Customer Service, Wineries, Winemaking, Food & Beverage, Food, Marketing, Event Management
Education
Michigan State University 1962 — 1966
BS, Business Management
California State Automobile Association 2008 - Present
California State Automobile Association (AAA) April 1999 - July 2008
Education
Diablo Valley College 1960 — 1972
Travel and Photography
State of Hawaii Department of Human Services March 2015 - Present
California North Referee Administration June 2014 - February 2015
Merced County April 2004 - January 2015
California State Automobile Association (AAA) September 1998 - November 2002
AT&T Mobility November 1997 - September 1998
Hughson High School District August 1997 - October 1997
Turlock Glass Company June 1992 - May 1997
Skills
Analysis, Process Improvement, Microsoft Excel, Customer Service, Government, Insurance, Microsoft Office, Team Building, Microsoft Word, Training, PowerPoint, Research, Underwriting, Call Centers
Education
California State University Stanislaus 1993 — 2003
Bachelor of Arts (B.A.), Political Science and Government
California State University-Stanislaus 1993 — 2003
Bachelor of Arts, Political Science, Economics
Clark County School District August 2015 - Present
Chester Upland School District, Chester High School November 2012 - Present
Nevada Equal Rights Commission 2011 - January 2012
Workforce Connections November 2008 - July 2010
Dept of Employment, Training & Rehabilitation February 2008 - November 2008
California State Automobile Association (AAA) 2004 - 2007
100 Black Men of Las Vegas 2004 - 2006
100 Black Men of Las Vegas 2001 - 2005
Progressive Insurance 2001 - 2004
Progressive Insurance 2001 - 2004
Skills
Strategic Planning, Leadership, Policy, Training, Project Management, PowerPoint, Microsoft Office, Program Management, Analysis, Performance Management, Team Building, Event Planning, Marketing, Community Outreach, Nonprofits, Public Speaking, Government, Grant Writing, Budgets, Public Relations, Research, Staff Development, Coaching, Fundraising, Interviews, Leadership Development, Event Management, Organizational..., Proposal Writing, Program Development, Human Resources, Data Analysis, Volunteer Management, Management, Employee Relations, Administration, Editing, Business Analysis, Communication, Customer Service, Social Networking, Social Media, Marketing Strategy, Social Media Marketing, Team Leadership, Microsoft Excel, Entrepreneurship, Sales, Time Management, Strategy
Education
Grand Canyon University 2014 — 2015
Master's Degree, Elementary Education and Teaching
University of Phoenix 2003 — 2005
Master of Arts, Organizational Management (Business)
Chester High School
Diploma, College Prep
Shippensburg University of Pennsylvania
Political Science and Government
University of Phoenix
Bachelor's Degree, Business Administration and Management, General
Far West Industries June 2008 - April 2009
Squar Milner March 2007 - March 2008
Deloitte August 2005 - December 2006
California State Automobile Association (AAA) October 1993 - December 2004
Skills
Auditing, Accounting, Account Reconciliation, Internal Controls, Financial Reporting, Financial Statements, Sarbanes-Oxley Act, GAAP
Education
California State University-Sacramento
Bachelor of Science, Business Administration
Sonoma State University
Certificate of Accounting
Las Vegas Metropolitan Police Department May 2002 - Present
STATE OF NEVADA HIGHWAY PATROL April 1999 - May 2002
Coca-Cola Beverages Pakistan Limited October 1998 - April 1999
California State Automobile Association (AAA) October 1994 - October 1998
Skills
Customer Service, Data Entry, Customer Satisfaction, Outlook, Microsoft Office, Emergency Management, Microsoft Excel, Team Building, Microsoft Word, Training, Process Improvement, Enforcement, Investigation, Access, Troubleshooting
Education
Moorpark College
CSAA Insurance Group April 1981 - Present
AAA--California State Automobile Association 1981 - Present
AAA Northern California, Nevada & Utah 1981 - Present
California State Automobile Association (CSAA) 1981 - Present
AAA Northern California-Nevada-Utah (NCNU) 1981 - Present
AAA NCNU 1981 - June 2012
California State Automobile Association (AAA) 1981 - June 2012
AAA Nevada, Northern California & Utah 1981 - May 2012
CSAA December 2000 - April 2011
Skills
Litigation Management, Privacy Law, Arbitration, Mediation, Insurance, Litigation, Employment Law, Risk Management, Corporate Law, Product Liability, Legal Writing, Commercial Litigation, Claim, Legal Research, Intellectual Property, Liability, Civil Litigation, Legal Liability, Subrogation, Mergers & Acquisitions, Licensing
Education
Villanova Law School 1977 — 1980
Doctor of Law (J.D.), Law
Cornell University 1973 — 1977
Bachelor of Arts (BA), Economics and German Literature
Pleasant Holidays/Journese February 2004 - Present
California State Automobile Association (AAA) September 1992 - February 2004
California State Automobile Association (AAA) May 1988 - September 1992
Arista Travel September 1986 - May 1988
Skills
Cruises, Tourism, Hotels, Hospitality, Hospitality Industry, Negotiation, Sales Management, Customer Service, Leisure, Marketing Strategy, New Business Development, Strategic Planning, Travel Insurance, Vacation, Business Travel, Tour Operators, Online Travel, Event Management, Travel Management, Leisure Travel
Education
De Anza College
Travel Careers Institute
Tourism and Travel Services Management
STRATEGY SYSTEMS, LLC February 2009 - October 2009
VERIZON BUSINESS June 2008 - November 2008
Gap Inc. July 2000 - November 2007
ELECTRONIC DATA SYSTEMS (EDS) May 1999 - July 2000
AAA NCNU 1992 - 2000
MCI SYSTEMHOUSE CORPORATION October 1997 - May 1999
California State Automobile Association (AAA) January 1992 - October 1997
Education
California State University-Fullerton, Mihaylo College of Business and Economics
BA, MIS, Music Composition
California State Automobile Association (AAA) June 2010 - Present
Charles Schwab & Co., Inc. October 2004 - December 2009
Charles Schwab & Co., Inc, July 2003 - October 2004
Charles Schwab & Co., Inc. January 2002 - July 2003
Charles Schwab & Co., Inc. November 2000 - December 2001
Pacific Bell Information Services August 1997 - November 2000
Education
Loyola Marymount University 1974 — 1978
BS, Economics, 2nd major Political Science
RGP December 2014 - Present
Strategic Procurement Solutions, LLC June 2014 - October 2014
Symantec October 2011 - June 2014
Collabrus Inc., a division of M Squared Consulting June 2010 - September 2011
RGP August 2008 - November 2009
Dan P. Plute, Inc., d.b.a. Material and Contract Services May 2007 - August 2008
Electronic Data Systems Corporation May 1999 - February 2007
MCI Systemhouse October 1997 - April 1999
California State Automobile Association (AAA) October 1994 - October 1997
International Business Machines Corporation August 1992 - August 1994
Skills
Supply Chain, Purchasing, Supplier Evaluation, Strategic Planning, Project Management, Global Sourcing, Operations Management, Cross-functional Team..., RFP, Risk Management, Team Building, Business Process..., Proposal Writing, Contract Management, Contract Negotiation, Strategy, Customer Service, Vendor Management, Strategic Negotiations, Supply Chain Management, Supply Chain Operations, Vendor Relations, IT Sourcing, Relationship Management, Supplier Negotiation, Strategic Thinking, IT Strategy, Strategic Partnerships, Third Party Vendor...
Education
Washington State University - College of Business and Economics 1981 — 1983
Bachelor of Arts, Business Administration
Central Washington University 1974 — 1978
Bachelor of Arts, Education
CBRE October 2006 - Present
California State Automobile Association (AAA) September 2005 - August 2006
Interior Systems Inc May 2003 - March 2004
Capital One June 2002 - May 2003
California State Automobile Association (AAA) October 1996 - May 2000
Education
University of Phoenix 2003 — 2005
Master's Degree, Organizational Management
California College of the Arts 1992 — 1994
Bachelor of Fine Arts (BFA), Interior Architecture
United Services Automobile Association January 2015 - Present
United Services Automobile Association December 2013 - January 2015
United Services Automobile Association October 2007 - November 2013
United Services Automobile Association 2006 - 2007
United Services Automobile Association 2004 - 2006
California State Automobile Association (AAA) 2002 - 2004
Skills
Project Management, Operations Leadership, Product Management, P&C Insurance, Insurance Compliance, Training, Insurance, Claim, Operations Management, Cross-functional Team..., Risk Management, General Insurance, Sales, Property & Casualty..., Management, New Business Development, Employee Benefits, Underwriting, Leadership, Performance Management, Strategy, Business Process...
Education
Golden Gate University 1984 — 1989
EMPA, Executive Master of Public Administration (2009 Graduate)
San Francisco State University 1984 — 1989
BA, Sociology
High School 1980 — 1984
Executive Master of Public Administration , General Studies
California State Automobile Association (AAA) May 1999 - April 2009
Education
Diablo Valley College 1975 — 2003
Mis business courses
SS&C Technologies February 2015 - Present
Deloitte & Touche April 2011 - January 2015
Corbeau Technologies 2008 - April 2011
California State Automobile Association (AAA) 2005 - 2008
California State Automobile Association (AAA) 2002 - 2005
BNY Mellon 1998 - 1999
Skills
Investments, Business Analysis, Business Process..., Accounting
Education
College of the Holy Cross 1994 — 1998
BA, Spanish/Economics
Ward Melville High School
California Pacific Medical Center May 2008 - Present
The GAP August 2005 - April 2008
California State Automobile Association (AAA) October 1985 - August 2005
Skills
Project Planning, Budgets, Process Improvement, Construction, Business Strategy
Education
Arizona State University 1980 — 1984
BS Design, Interior Architecture
Astreya January 2012 - Present
Kaiser Permanente IT September 2003 - August 2011
California State Automobile Association (AAA) February 2001 - December 2002
Idex Technologies / Endymion Systems 1993 - 2000
Skills
Cross-functional Team..., Project Management, Telecommunications, Wireless, Enterprise Architecture, Management, Strategy, Program Management, Vendor Management, WiFi, Leadership, Process Improvement, Healthcare Information..., SDLC
Education
Colorado State University 1972 — 1976
BA, Technical Journalism
California State Automobile Association (AAA) May 2004 - Present
Response Insurance April 1999 - January 2004
Childrens Protective Services May 1994 - October 1998
Education
Grambling State University 1989 — 1991
Bachelor of Arts, Psychology
San Diego Mesa College 1987 — 1989
Associate of Arts, Liberal Studies
Coach Automotive Restyling Sales ManagerPortal Publications, ltdJanuary 1996 - March 2004
California State Automobile Association (AAA) March 1989 - January 1996
Skills
Account Management, Advertising, Automobile, Automotive, Customer Retention, Customer Satisfaction, Customer Service, Insurance, Inventory Management, Management, Marketing, Marketing Strategy, Negotiation, New Business Development, Product Development, Purchasing, Retail, Sales, Sales Management, Sales Operations, Salesforce.com, Strategic Planning, Team Building, Vehicles, Sales Process, Product Marketing
Education
College of Marin 1984 — 1986
Small Business Management
HUNTZ MANAGEMENT RESEARCH November 2012 - Present
Principia, Inc. January 1995 - 2003
California State Automobile Association (AAA) 2001 - 2002
CNF 1998 - 1999
Sun Microsystems 1997 - 1998
Genentech 1996 - 1997
Sun Microsystems 1996 - 1997
EDS (Electronic Data Systems) 1994 - 1996
ProSyss, Inc. 1990 - 1995
American Express / Shearson Lehman 1985 - 1989
Skills
Management Consulting, Project Management, Start-ups, Management, Business Planning, Project Planning, Recruiting, Training, Software Development, Portfolio Management, Banking, PMO, Business Process..., Sales Management, Program Management
Education
UNIVERSITY OF CALIFORNIA, DAVIS 2012 — 2012
PROJECT MANAGEMENT CERTIFICATION, ALL AREAS OF PROJECT MANAGMENT, 9 COURSES - ALL A'S
University of California, Berkeley 1994 — 1995
Certificate, Project Management, Leadership, Risk
University of Cambridge 1987 — 1987
Certificate, Risk Management (Advanced Study)
Harvard University 1983 — 1987
BA, Psychology, Computer Science, Magna Cum Laude
Newpoint Management, LLC August 2010 - January 2012
Stanislaus County April 2006 - July 2006
Siemens VDO Automotive January 2003 - May 2004
PeopleSoft October 1998 - May 2001
California State Automobile Association (AAA) July 1997 - October 1998
Cingular Wireless May 1996 - July 1997
Skills
Contract Management, Customer Service, Word, Excel, Microsoft Office, Outlook, Customer Relations, Problem Solving, Administration, Access, PowerPoint, Research, Program Management, Windows, Team Building, Social Media, Microsoft Excel, System Administration, Microsoft Word, Management, Employee Relations, Organizational...
Education
University of Maryland University College 2013 — 2014
Bachelors of Science, Psychology
Mt. San Antonio College 2008 — 2010
Legal, Paralegal studies - criminal law speciality
Rose International April 2008 - Present
University of Missouri Health Care February 2005 - December 2006
DST Systems May 2002 - November 2004
California State Automobile Association (AAA) September 1994 - April 2001
Skills
Requirements Analysis, Access, Testing, Mainframe, Billing, Certified Project..., Software Project..., MS Project, Web Project Management, User Interface Design, System Testing, User Acceptance Testing, Integration Testing, Business Requirements, Documentation, PMP, Systems Analysis, Business Analysis, Requirements Gathering, SDLC, Visio, Project Planning, Process Improvement, Quality Assurance, Business Process, Business Process..., SQL, Software Documentation
Education
Project Management Institute 2006 — 2013
PMP, Project Management
San Francisco State University, College of Business 1984 — 1985
12 units in MBA Program, Information Systems
California State University-Sacramento 1980 — 1983
BS, Management Information Systems
Campbell Law Offices December 2013 - Present
ACBA VLSC 2009 - 2014
Campbell Law Offices August 2012 - December 2013
Campbell Law Offices May 2009 - May 2012
PDA Property Damage Appraisers February 2002 - April 2010
California State Automobile Association (AAA) July 1986 - February 2002
United States Army May 1982 - April 1986
Skills
Litigation, Civil Litigation, Legal Research, Mediation, Trial Advocacy, Legal Writing, Personal Injury, Insurance, Public Speaking, Property Damage, Insurance Claims, Claims Management, Criminal Law, Family Law, Dispute Resolution, Claims, Trials, Claim, Pleadings, Legal Documents, Courts, Lexis, Depositions, Commercial Litigation, Document Review, Westlaw, Bankruptcy, Legal Assistance, Litigation Support, Hearings, Alternative Dispute..., Motions, Legal Issues, Criminal Defense, Trusts
Education
Golden Gate University, School of Law 2009 — 2012
Juris Doctorate, Specialization with Distinction in Litigation, 3.2 GPA (Dean's List: 6 Semesters)
University of California, Davis 1989 — 1991
BA History, 20th Century European and World History
Napa Valley College 1986 — 1989
AA, Social Sciences
Arnoldy Properties January 2013 - Present
Calteendriverguide May 2010 - December 2014
California State Automobile Association (AAA) April 1989 - October 2008
Skills
Property & Casualty..., Insurance, Adolescents, Liability, General Insurance, Commercial Insurance, Underwriting, Training, Customer Service, Leadership, Team Building, Public Speaking, Business Development
Education
California State University-Sacramento 1985 — 1988
BS, Business Administration-Insurance
Stanislaus Union School District August 2007 - Present
California State Automobile Association (AAA) June 1991 - August 2002
Education
Chapman University 2004 — 2009
Masters, Special Education
AAA NCNU October 2011 - Present
Esurance Insurance company April 2011 - September 2011
California State Automobile Association (AAA) March 2003 - September 2009
Skills
Microsoft Office, Customer Service, Sales, Leadership Development, Call Centers
Education
CSU Sacramento 1979 — 1981
Bachelor of Arts in Correction, School of Social Work
Comm-Works September 2014 - Present
JPMorgan Chase 2001 - 2011
California State Automobile Association (AAA) 1987 - 1999
Skills
Data Center, Networking, EIGRP, Cisco Technologies, VPN, Network Security, Troubleshooting, Disaster Recovery, Vendor Management, IT Management, ITIL, VoIP, Network Engineering, Cisco IOS, Firewalls, Routing, Routers, IT Service Management
Education
Arizona State University
California State Automobile Association (AAA) July 2008 - Present
AAA NCNU Insurance Exchange October 1998 - July 2008
Education
City College of San Francisco 1992 — 1996
Associate's degree, Business/Office Automation/Technology/Data Entry
Woodrow Wilson High School 1989 — 1991
California State Automobile Association (AAA) August 1998 - Present
Skills
Sales Management, Direct Sales, Salesforce.com, Sales
Education
California State University-Fresno 1992 — 1996
Bachelor of Science (B.S.), Business Administration, Risk Management