Call Center
Description
A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information enquiries from consumers.
Call Center List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Call Center. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Call Center Salaries. You can even request information on how much does Call Center pay if you want to. Learn about salaries, pros and cons of working for Call Center directly from the past employees.
Find People by Employers You can rekindle an old relationship, reconnect with a long-lost friend, former boss, business acquaintance who might be useful in your new line of work. With our employee database, the possibilities are endless. All you have to do is type in a couple of keywords and we'll bring you the exact information you wanted!
99 Call Center employees in database. Find out everything there's to know about Call Center employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Call Center Employees
Employee
Years
Job
Industry
Freedom Walker Freedom Walker's Call Center Experience February 2009 - May 2009
Job Manager/Supervisor
Industry Hospitality
Experience
Acro Service Corp June 2013 - Present
Hard Knock Grill December 2012 - May 2013
Advance America January 2012 - September 2012
Flagstar Bank June 2006 - December 2011
Flagstar Bank June 2006 - December 2011
Call Center February 2009 - May 2009
Skills
Banking, Finance, Training, Insurance, Investments, Customer Service, Retail Banking, Cross Selling, Management, Loans, Social Networking, Coaching, Payroll, CRM, Mortgage Lending, Human Resources, Sales
Education
Baker College 2010 — 2015
Associate's degree, Business Administration and Management, General
Baker College of Jackson 2010 — 2015
Business Management, Business
Brooklyn High School 2005 — 2006
High School Diploma
Acro Service Corp June 2013 - Present
Hard Knock Grill December 2012 - May 2013
Advance America January 2012 - September 2012
Flagstar Bank June 2006 - December 2011
Flagstar Bank June 2006 - December 2011
Call Center February 2009 - May 2009
Skills
Banking, Finance, Training, Insurance, Investments, Customer Service, Retail Banking, Cross Selling, Management, Loans, Social Networking, Coaching, Payroll, CRM, Mortgage Lending, Human Resources, Sales
Education
Baker College 2010 — 2015
Associate's degree, Business Administration and Management, General
Baker College of Jackson 2010 — 2015
Business Management, Business
Brooklyn High School 2005 — 2006
High School Diploma
Matt Lawton Matt Lawton's Call Center Experience June 2009 - April 2010
Job Account Services Manager Tyco Integrated Security
Industry Security and Investigations
Experience
Tyco Integrated Security March 2014 - Present
ADT/Tyco April 2010 - March 2014
Call Center June 2009 - April 2010
Ball State University May 2008 - August 2008
Skills
Microsoft Office, Desktop Support, Customer Service, Windows 7, Windows XP Professional, Wireless Networking, Network Security, Home Networking, VMware, Computer Hardware, Computer Maintenance, Hardware Installation, PC maintenance, Security, Access Control, CCTV, Account Management, Alarm Systems, Fire Alarm, Security Management, Team Building, Leadership
Education
Ball State University 2004 — 2009
Computer Technology/Computer Systems Technology
Pendleton Heights High School 2000 — 2004
High School Diploma, Computer Technology/Computer Systems Technology
Tyco Integrated Security March 2014 - Present
ADT/Tyco April 2010 - March 2014
Call Center June 2009 - April 2010
Ball State University May 2008 - August 2008
Skills
Microsoft Office, Desktop Support, Customer Service, Windows 7, Windows XP Professional, Wireless Networking, Network Security, Home Networking, VMware, Computer Hardware, Computer Maintenance, Hardware Installation, PC maintenance, Security, Access Control, CCTV, Account Management, Alarm Systems, Fire Alarm, Security Management, Team Building, Leadership
Education
Ball State University 2004 — 2009
Computer Technology/Computer Systems Technology
Pendleton Heights High School 2000 — 2004
High School Diploma, Computer Technology/Computer Systems Technology
Jackie Wasilewski's Call Center Experience August 2011 - May 2014
Job Web Content Specialist at Skin1
Industry Public Relations and Communications
Experience
Skin1 December 2014 - Present
LaSalle County Juvenile Detention Home November 2014 - December 2014
Socialty Inc. May 2014 - October 2014
Socialty Inc. January 2014 - May 2014
Call Center August 2011 - May 2014
Illinois Department of Transportation May 2013 - August 2013
Illinois Department of Transportation June 2010 - August 2013
Bridal Elegance December 2007 - May 2011
Skills
Social Media, Social Networking, Event Planning, Microsoft Office, Public Speaking, Adobe Creative Suite, PowerPoint, Customer Service, Time Management, Microsoft Excel, Microsoft Word, Photoshop, HootSuite, MailChimp, WordPress, InDesign, Illustrator, Microsoft Publisher, Research, Medical Terminology, Outlook, Access, Social Media Marketing, Press Releases, Blogging, Communication, Writing, Newsletters, Sales, Teamwork
Education
University of St. Francis 2011 — 2014
Bachelor, Mass Communication/Media Studies
Illinois Valley Community College 2009 — 2011
Associate of Science (A.S.), Radiologic Technology/Science - Radiographer
Skin1 December 2014 - Present
LaSalle County Juvenile Detention Home November 2014 - December 2014
Socialty Inc. May 2014 - October 2014
Socialty Inc. January 2014 - May 2014
Call Center August 2011 - May 2014
Illinois Department of Transportation May 2013 - August 2013
Illinois Department of Transportation June 2010 - August 2013
Bridal Elegance December 2007 - May 2011
Skills
Social Media, Social Networking, Event Planning, Microsoft Office, Public Speaking, Adobe Creative Suite, PowerPoint, Customer Service, Time Management, Microsoft Excel, Microsoft Word, Photoshop, HootSuite, MailChimp, WordPress, InDesign, Illustrator, Microsoft Publisher, Research, Medical Terminology, Outlook, Access, Social Media Marketing, Press Releases, Blogging, Communication, Writing, Newsletters, Sales, Teamwork
Education
University of St. Francis 2011 — 2014
Bachelor, Mass Communication/Media Studies
Illinois Valley Community College 2009 — 2011
Associate of Science (A.S.), Radiologic Technology/Science - Radiographer
Abdelaziz El Haouari's Call Center Experience January 2006 - May 2007
Job Case Manager at Boston Children's Hospital
Industry Hospital & Health Care
Experience
Boston Children's Hospital October 2014 - Present
State Street Bank April 2013 - Present
Momentum Athletic Club October 2010 - Present
East Boston Neighborhood Health Center October 2011 - August 2012
UFood Grill February 2010 - August 2012
Interior Ministry of National Security July 2007 - September 2009
Call Center January 2006 - May 2007
Skills
Research, PowerPoint, Microsoft Office, Microsoft Excel, Public Speaking, Microsoft Word, Customer Service, Coaching, Teaching, Outlook, Event Planning, Teamwork, Fundraising, Nonprofits, Social Media, Leadership
Education
Urban league 2013 — 2013
certificate, Accounting
International Institute of Boston 2012 — 2012
Certificate, Customer Service
USA Track and Field 2012 — 2012
Online Certificate, Soccer and Track and Field
Cambridge College 2011 — 2012
Certificate, medical Interpreting
University Of Literature and Human Sciences 1999 — 2004
Bachelor of Applied Science (B.A.Sc.), Applied Linguistics, 3
Boston Children's Hospital October 2014 - Present
State Street Bank April 2013 - Present
Momentum Athletic Club October 2010 - Present
East Boston Neighborhood Health Center October 2011 - August 2012
UFood Grill February 2010 - August 2012
Interior Ministry of National Security July 2007 - September 2009
Call Center January 2006 - May 2007
Skills
Research, PowerPoint, Microsoft Office, Microsoft Excel, Public Speaking, Microsoft Word, Customer Service, Coaching, Teaching, Outlook, Event Planning, Teamwork, Fundraising, Nonprofits, Social Media, Leadership
Education
Urban league 2013 — 2013
certificate, Accounting
International Institute of Boston 2012 — 2012
Certificate, Customer Service
USA Track and Field 2012 — 2012
Online Certificate, Soccer and Track and Field
Cambridge College 2011 — 2012
Certificate, medical Interpreting
University Of Literature and Human Sciences 1999 — 2004
Bachelor of Applied Science (B.A.Sc.), Applied Linguistics, 3
Dominique Ausbon Dominique Ausbon's Call Center Experience October 2007 - July 2009
Job Store manger at Dallas Cowboys
Industry Sports
Experience
Dallas Cowboys September 2012 - Present
Call Center October 2007 - July 2009
Sears Holdings Corporation February 2003 - November 2006
Skills
Customer Service, Windows Server, Window Displays, Digital Marketing, Product Marketing, Market Research, Sales Presentations, Sales, Sales Management, Communication, People Skills
Education
Tyler Junior College 2005 — 2007
Dallas Cowboys September 2012 - Present
Call Center October 2007 - July 2009
Sears Holdings Corporation February 2003 - November 2006
Skills
Customer Service, Windows Server, Window Displays, Digital Marketing, Product Marketing, Market Research, Sales Presentations, Sales, Sales Management, Communication, People Skills
Education
Tyler Junior College 2005 — 2007
Jason Jointer Jason Jointer's Call Center Experience June 2010 - December 2010
Job President at LV10ENT
Industry Entertainment
Experience
photography by Jason J July 2014 - Present
LV10ENT June 2010 - Present
2003-2011 Self employed January 2000 - Present
Bentley's January 2011 - June 2013
2010 Asset Acceptance June 2010 - December 2010
Call Center June 2010 - December 2010
2008 - 2010 Time Warner Cable October 2008 - March 2010
2005 - 2009 USMC January 2005 - May 2009
Skills
Entertainment, Graphic Design, Promotions, Promoters, Internet, Marketing, Event Management, Event Planning, Music, Social Networking, Facebook, Photoshop, Photography, A, Adobe Creative Suite, Social Media, Video, Film
Education
Full Sail University 2010 — 2012
Entertainment business, Entertainment
Cleveland State University 2003 — 2005
political science, American Government and Politics (United States)
photography by Jason J July 2014 - Present
LV10ENT June 2010 - Present
2003-2011 Self employed January 2000 - Present
Bentley's January 2011 - June 2013
2010 Asset Acceptance June 2010 - December 2010
Call Center June 2010 - December 2010
2008 - 2010 Time Warner Cable October 2008 - March 2010
2005 - 2009 USMC January 2005 - May 2009
Skills
Entertainment, Graphic Design, Promotions, Promoters, Internet, Marketing, Event Management, Event Planning, Music, Social Networking, Facebook, Photoshop, Photography, A, Adobe Creative Suite, Social Media, Video, Film
Education
Full Sail University 2010 — 2012
Entertainment business, Entertainment
Cleveland State University 2003 — 2005
political science, American Government and Politics (United States)
Jason Cohoon Jason Cohoon's Call Center Experience September 2013 - Present
Job Customer Care Specialist
Industry Banking
Experience
Call Center September 2013 - Present
Preacher January 2009 - Present
Fredonia Baptist Church August 2013 - September 2014
Chick-fil-A October 2010 - September 2013
Steven's Street Baptist Church July 2006 - August 2013
US Census Bureau May 2010 - July 2010
Tennessee Technological University January 2008 - May 2009
Skills
Raving Fans Customer..., Windows, MS-DOS, Microsoft Office, Microsoft Excel, Microsoft Word, Public Speaking, Bible teaching, Clerical Skills, Visual Basic, Historical Research, Event Planning, Facebook, Volunteer Management, Gospel, Theology, Customer Service, Data Entry, Pastoral Care, Expository Preaching, Preaching
Education
Tennessee Technological University 2007 — 2010
Bachelor's Degree, History-(Bachelor of Science)
Medvance Institute-Cookeville 2003 — 2005
Associate's degree, Clinical/Medical Laboratory Technician
Call Center September 2013 - Present
Preacher January 2009 - Present
Fredonia Baptist Church August 2013 - September 2014
Chick-fil-A October 2010 - September 2013
Steven's Street Baptist Church July 2006 - August 2013
US Census Bureau May 2010 - July 2010
Tennessee Technological University January 2008 - May 2009
Skills
Raving Fans Customer..., Windows, MS-DOS, Microsoft Office, Microsoft Excel, Microsoft Word, Public Speaking, Bible teaching, Clerical Skills, Visual Basic, Historical Research, Event Planning, Facebook, Volunteer Management, Gospel, Theology, Customer Service, Data Entry, Pastoral Care, Expository Preaching, Preaching
Education
Tennessee Technological University 2007 — 2010
Bachelor's Degree, History-(Bachelor of Science)
Medvance Institute-Cookeville 2003 — 2005
Associate's degree, Clinical/Medical Laboratory Technician
Andre' Menard's Call Center Experience October 2014 - Present
Job Bilingual Phone Operator at Call Center
Industry Translation and Localization
Experience
Call Center October 2014 - Present
Boost Mobile September 2014 - Present
The Station LIVE August 2014 - Present
Rock93.7 January 2014 - July 2014
Free Lancer ( Self Employed) 2011 - 2011
Skills
Spanish, Dreamweaver, Creative Writing, YouTube, Spelling, Microsoft Office, Excel, Word, PowerPoint, Spanish translation, written Spanish, write Spanish, Outlook, Yahoo, Online Video, Thinking Outside The Box, Design Thinking, PC, Drums, Bassist, Social Media, client outreach
Education
University of Louisiana at Lafayette 2009 — 2014
Bachelor of Arts (B.A.) Modern Languages, Spanish, Modern Languages: Spanish, Minor: CMCN, 3.398
Catholic High School New Iberia 2001 — 2008
diploma
Call Center October 2014 - Present
Boost Mobile September 2014 - Present
The Station LIVE August 2014 - Present
Rock93.7 January 2014 - July 2014
Free Lancer ( Self Employed) 2011 - 2011
Skills
Spanish, Dreamweaver, Creative Writing, YouTube, Spelling, Microsoft Office, Excel, Word, PowerPoint, Spanish translation, written Spanish, write Spanish, Outlook, Yahoo, Online Video, Thinking Outside The Box, Design Thinking, PC, Drums, Bassist, Social Media, client outreach
Education
University of Louisiana at Lafayette 2009 — 2014
Bachelor of Arts (B.A.) Modern Languages, Spanish, Modern Languages: Spanish, Minor: CMCN, 3.398
Catholic High School New Iberia 2001 — 2008
diploma
Rene Ginabreda Rene Ginabreda's Call Center Experience February 2010 - July 2010
Job Customer Service Rep at Lincare Home Medical Equipment
Industry Medical Devices
Experience
Lincare Home Medical Equipment September 2014 - Present
GSA - Government Awards Consultants October 2013 - September 2014
Navigator Lending Solutions September 2012 - September 2013
Worldwide GSA July 2011 - September 2012
HSN November 2010 - June 2011
Call Center February 2010 - July 2010
One Touch Direct, LLC August 2009 - January 2010
ISGN fka Tradewinds Mortgage Services October 2001 - October 2008
ISGN Fulfillment Services f October 2001 - October 2008
Tradewinds Mortgage Services 2001 - 2008
Skills
Credit, Sales, Mortgage Banking, Mortgage Lending, FHA, Loans, Underwriting, Loan Origination, Banking, Mortgage Underwriting, Refinance, Training, Funding, Loss Mitigation, Mortgage Servicing, USDA, VA loans, Loan Servicing, Residential Mortgages
Education
State of Florida Life Insurance 1995 — 1995
State of Florida Mortgage 1985 — 1985
Hope College 1972 — 1976
BA, Communications/Education
Hope College 1972 — 1976
Bachelor of Arts, Business Administration, Communications & Education
Lincare Home Medical Equipment September 2014 - Present
GSA - Government Awards Consultants October 2013 - September 2014
Navigator Lending Solutions September 2012 - September 2013
Worldwide GSA July 2011 - September 2012
HSN November 2010 - June 2011
Call Center February 2010 - July 2010
One Touch Direct, LLC August 2009 - January 2010
ISGN fka Tradewinds Mortgage Services October 2001 - October 2008
ISGN Fulfillment Services f October 2001 - October 2008
Tradewinds Mortgage Services 2001 - 2008
Skills
Credit, Sales, Mortgage Banking, Mortgage Lending, FHA, Loans, Underwriting, Loan Origination, Banking, Mortgage Underwriting, Refinance, Training, Funding, Loss Mitigation, Mortgage Servicing, USDA, VA loans, Loan Servicing, Residential Mortgages
Education
State of Florida Life Insurance 1995 — 1995
State of Florida Mortgage 1985 — 1985
Hope College 1972 — 1976
BA, Communications/Education
Hope College 1972 — 1976
Bachelor of Arts, Business Administration, Communications & Education
Heather Carper Heather Carper's Call Center Experience February 2012 - December 2012
Job Cashier/ Front Desk at Walt Disney World
Industry Hospitality
Experience
Walt Disney World January 2013 - Present
Call Center February 2012 - December 2012
Appleone Employment Services January 2010 - March 2011
Skills
Management, Customer Service, Customer Satisfaction, Data Entry, Call Centers, Sales, Microsoft Office, Leadership, Payroll, Outlook, Teamwork
Education
Ashford University 2011 — 2013
Business Administration
Walt Disney World January 2013 - Present
Call Center February 2012 - December 2012
Appleone Employment Services January 2010 - March 2011
Skills
Management, Customer Service, Customer Satisfaction, Data Entry, Call Centers, Sales, Microsoft Office, Leadership, Payroll, Outlook, Teamwork
Education
Ashford University 2011 — 2013
Business Administration
Gladys Gbesso Gladys Gbesso's Call Center Experience January 2014 - April 2014
Job Certified Paralegal. Student.
Industry Higher Education
Experience
Call Center January 2014 - April 2014
City of Indianapolis Mayor's Office August 2013 - December 2013
Vincennes University August 2012 - April 2013
Vincennes University August 2012 - March 2013
Skills
Student Affairs, Higher Education, PowerPoint, Public Speaking, Event Planning, Research, Microsoft Word, Community Outreach, Microsoft Office, Outlook, Nonprofits, Microsoft Excel, Admissions
Education
Indiana University-Purdue University at Indianapolis 2013 — 2015
Bachelor of Applied Science (B.A.Sc.), Pre-law Political Science, 11
Vincennes University 2010 — 2013
Associate of Science (A.S.), Paralegal
Call Center January 2014 - April 2014
City of Indianapolis Mayor's Office August 2013 - December 2013
Vincennes University August 2012 - April 2013
Vincennes University August 2012 - March 2013
Skills
Student Affairs, Higher Education, PowerPoint, Public Speaking, Event Planning, Research, Microsoft Word, Community Outreach, Microsoft Office, Outlook, Nonprofits, Microsoft Excel, Admissions
Education
Indiana University-Purdue University at Indianapolis 2013 — 2015
Bachelor of Applied Science (B.A.Sc.), Pre-law Political Science, 11
Vincennes University 2010 — 2013
Associate of Science (A.S.), Paralegal
Tommy Carreon Tommy Carreon's Call Center Experience December 2013 - Present
Job JC Penny Sales Accosiate
Industry Retail
Experience
call center December 2013 - Present
Alorica Inc. April 2013 - Present
Alorica Inc December 2013 - February 2014
HGS Interactive September 2007 - February 2013
Skills
Call Centers, Customer Satisfaction, Customer Experience, Customer Service, BPO, Workforce Management, Telephone Skills, Customer Retention, Contact Centers, Data Entry, Troubleshooting, Outlook, Team Leadership, Telemarketing, Fax
Education
University of Phoenix 2007 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General
call center December 2013 - Present
Alorica Inc. April 2013 - Present
Alorica Inc December 2013 - February 2014
HGS Interactive September 2007 - February 2013
Skills
Call Centers, Customer Satisfaction, Customer Experience, Customer Service, BPO, Workforce Management, Telephone Skills, Customer Retention, Contact Centers, Data Entry, Troubleshooting, Outlook, Team Leadership, Telemarketing, Fax
Education
University of Phoenix 2007 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General
Mary Pelayo's Call Center Experience February 2005 - March 2005
Job Medical Assistant at Virginia Mason Medical Center
Industry Hospital & Health Care
Experience
Virginia Mason Medical Center January 2001 - Present
Virgina Mason-Gastroenterology January 2001 - Present
Virginia Mason Medical Center January 2001 - January 2010
Call Center February 2005 - March 2005
Virginia Mason Medical Center August 2002 - October 2002
Birth and Family Clinic June 1996 - January 2001
Skills
Team Leadership, Vital Signs, Surgery, Venipuncture, ICD-9, CPT, Training, ACLS, HIPAA, Medical Assisting, Teamwork, Appointment Scheduling, Process Improvement, Medical Terminology, Process Scheduler, EKG, Medicine, Phlebotomy, Patient Education, Healthcare Management, BLS, Patient Safety, Cerner, Nursing, Medical Billing, Medical Records, Healthcare, Cpr Certified, EMR, Radiology, Urinalysis, Hospitals, Medical Coding, Epic Systems, Physicians, Software Documentation, Direct Patient Care, Quality Patient Care, Wound Care
Education
Renton Technical College 2008 — 2010
Associate of Arts and Sciences (AAS), Medical Assistant
Everett Community College 1994 — 1996
Medical Admin Support
Ritters Beauty College 1984 — 1985
Cosmetology, Cosmetology
Virginia Mason Medical Center January 2001 - Present
Virgina Mason-Gastroenterology January 2001 - Present
Virginia Mason Medical Center January 2001 - January 2010
Call Center February 2005 - March 2005
Virginia Mason Medical Center August 2002 - October 2002
Birth and Family Clinic June 1996 - January 2001
Skills
Team Leadership, Vital Signs, Surgery, Venipuncture, ICD-9, CPT, Training, ACLS, HIPAA, Medical Assisting, Teamwork, Appointment Scheduling, Process Improvement, Medical Terminology, Process Scheduler, EKG, Medicine, Phlebotomy, Patient Education, Healthcare Management, BLS, Patient Safety, Cerner, Nursing, Medical Billing, Medical Records, Healthcare, Cpr Certified, EMR, Radiology, Urinalysis, Hospitals, Medical Coding, Epic Systems, Physicians, Software Documentation, Direct Patient Care, Quality Patient Care, Wound Care
Education
Renton Technical College 2008 — 2010
Associate of Arts and Sciences (AAS), Medical Assistant
Everett Community College 1994 — 1996
Medical Admin Support
Ritters Beauty College 1984 — 1985
Cosmetology, Cosmetology
trenitta crowley's Call Center Experience July 2007 - Present
Job certified pharmacy technician /Nutrition Care Coordinator Bioscrip Inc
Industry Hospital & Health Care
Experience
BioScrip, Inc. May 2014 - Present
Distribution Center May 2008 - Present
Call Center July 2007 - Present
PRN Caremark Rx June 2007 - Present
Lifespan January 2001 - Present
ochsner hospital hospital September 2010 - April 2014
LTC February 2009 - May 2010
Lifespan January 2006 - October 2007
Daughters of Charity Service of New Orleans - Clinic/Retail August 2000 - August 2001
Retail/Clinic August 2000 - August 2001
Skills
Customer Service, Pharmacy, Clinical Research, Hospitals, Medicine, Pharmacists
Education
Delgado Community College New Orleans LaNursing
University of New Orleans
General Studies
Warren Easton High School
Diploma
BioScrip, Inc. May 2014 - Present
Distribution Center May 2008 - Present
Call Center July 2007 - Present
PRN Caremark Rx June 2007 - Present
Lifespan January 2001 - Present
ochsner hospital hospital September 2010 - April 2014
LTC February 2009 - May 2010
Lifespan January 2006 - October 2007
Daughters of Charity Service of New Orleans - Clinic/Retail August 2000 - August 2001
Retail/Clinic August 2000 - August 2001
Skills
Customer Service, Pharmacy, Clinical Research, Hospitals, Medicine, Pharmacists
Education
Delgado Community College New Orleans LaNursing
University of New Orleans
General Studies
Warren Easton High School
Diploma
Valerie Labarba Valerie Labarba's Call Center Experience November 2009 - April 2011
Job National Strategic Manager at Farmers Insurance
Industry Financial Services
Experience
Farmers Insurance July 2015 - Present
Account Control Technology, Inc. June 2014 - January 2015
Farmers Insurance Group of Companies March 2012 - June 2014
Farmers Insurance April 2011 - March 2012
Call Center November 2009 - April 2011
Call Center September 2008 - November 2009
Call Center June 2006 - September 2008
Skills
Product Management, Leadership, Business Development, Integration, Project Management, Call Center, Management, Insurance, Customer Experience, Analysis, Commercial Insurance, Strategic Planning, Property & Casualty..., Call Centers, Claim, Sales Management, Sales, Business Process, Business Intelligence, SDLC, Underwriting, Umbrella Insurance, Outsourcing, General Insurance, Liability, Customer Service, Business Analysis, Commercial Lines, Enterprise Software, Process Improvement, Life Insurance, Claims Management, Casualty, Health Insurance, Professional Liability, Strategy, Risk Management, Vendor Management, Team Building, Program Management, Project Portfolio..., PMO, Requirements Gathering, Consulting, Business Process..., Mentoring, Change Management, Team Leadership, Coaching
Education
University of Phoenix 2007 — 2009
Masters, Management
Western International University 1991 — 1995
Business Administration and Management, General
Farmers Insurance July 2015 - Present
Account Control Technology, Inc. June 2014 - January 2015
Farmers Insurance Group of Companies March 2012 - June 2014
Farmers Insurance April 2011 - March 2012
Call Center November 2009 - April 2011
Call Center September 2008 - November 2009
Call Center June 2006 - September 2008
Skills
Product Management, Leadership, Business Development, Integration, Project Management, Call Center, Management, Insurance, Customer Experience, Analysis, Commercial Insurance, Strategic Planning, Property & Casualty..., Call Centers, Claim, Sales Management, Sales, Business Process, Business Intelligence, SDLC, Underwriting, Umbrella Insurance, Outsourcing, General Insurance, Liability, Customer Service, Business Analysis, Commercial Lines, Enterprise Software, Process Improvement, Life Insurance, Claims Management, Casualty, Health Insurance, Professional Liability, Strategy, Risk Management, Vendor Management, Team Building, Program Management, Project Portfolio..., PMO, Requirements Gathering, Consulting, Business Process..., Mentoring, Change Management, Team Leadership, Coaching
Education
University of Phoenix 2007 — 2009
Masters, Management
Western International University 1991 — 1995
Business Administration and Management, General
Nakahira Emi Nakahira Emi's Call Center Experience June 2012 - August 2012
Job International Consultant at Amnet Travel Agency
Industry International Trade and Development
Experience
Amnet- Travel Agency October 2014 - Present
University of Idaho September 2011 - May 2014
International Programs Office at University of Idaho January 2013 - May 2013
Call Center June 2012 - August 2012
McDonald's Corporation August 2009 - January 2011
Wedding Planning Connection March 2007 - August 2007
Sukiya March 2007 - August 2007
Skills
Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, Photography, NGOs, International...
Education
University of Idaho 2012 — 2014
International Studies, Sociology Minor, Culture Diversity Certification, International Development
Otemae University 2009 — 2011
General Studies, LEO, 3.98/4.00
Amnet- Travel Agency October 2014 - Present
University of Idaho September 2011 - May 2014
International Programs Office at University of Idaho January 2013 - May 2013
Call Center June 2012 - August 2012
McDonald's Corporation August 2009 - January 2011
Wedding Planning Connection March 2007 - August 2007
Sukiya March 2007 - August 2007
Skills
Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, Photography, NGOs, International...
Education
University of Idaho 2012 — 2014
International Studies, Sociology Minor, Culture Diversity Certification, International Development
Otemae University 2009 — 2011
General Studies, LEO, 3.98/4.00
Angie Arredondo's Call Center Experience May 2013 - Present
Job Specialist Training at MAXIMUS
Industry Government Administration
Experience
T-Mobile October 2014 - Present
Call Center May 2013 - Present
UnitedHealth Group April 2010 - May 2013
Time Warner Cable October 2007 - March 2009
Dish Network May 2006 - September 2007
Skills
Training, Customer Service, Call Centers, Microsoft Office, Team Building, Data Entry, Customer Retention, Recruiting, Customer Experience, HIPAA, Quality Assurance, Process Improvement, Employee Training, Outlook, Microsoft Excel, Coaching, Microsoft Word, Time Management, Telephone Skills, Medicare, Leadership Development, Insurance, Employee Relations, CPT, ICD-9, Teamwork, Medical Coding, CSG, Classroom Management, Conducting Interviews, Ramp-up, Continuing Education, Medicare Advantage, Medicare Part D, Medical Terminology, Front Office, Health Insurance, HMO, Clerical Skills, Soft Skills, Phone Etiquette, Appointment Scheduling, Claim, Staff Supervision, Healthcare, Medical Billing, Internet Explorer, Fax, Hands-on Training, Six Sigma
Education
Southern Careers Institute-Harlingen 2009 — 2010
Associate's degree
Harlingen High South 1996 — 2000
T-Mobile October 2014 - Present
Call Center May 2013 - Present
UnitedHealth Group April 2010 - May 2013
Time Warner Cable October 2007 - March 2009
Dish Network May 2006 - September 2007
Skills
Training, Customer Service, Call Centers, Microsoft Office, Team Building, Data Entry, Customer Retention, Recruiting, Customer Experience, HIPAA, Quality Assurance, Process Improvement, Employee Training, Outlook, Microsoft Excel, Coaching, Microsoft Word, Time Management, Telephone Skills, Medicare, Leadership Development, Insurance, Employee Relations, CPT, ICD-9, Teamwork, Medical Coding, CSG, Classroom Management, Conducting Interviews, Ramp-up, Continuing Education, Medicare Advantage, Medicare Part D, Medical Terminology, Front Office, Health Insurance, HMO, Clerical Skills, Soft Skills, Phone Etiquette, Appointment Scheduling, Claim, Staff Supervision, Healthcare, Medical Billing, Internet Explorer, Fax, Hands-on Training, Six Sigma
Education
Southern Careers Institute-Harlingen 2009 — 2010
Associate's degree
Harlingen High South 1996 — 2000
Gloria Darko Gloria Darko's Call Center Experience October 2014 - Present
Job Student Caller at Call Center
Industry International Affairs
Experience
Call Center October 2014 - Present
Office of Cross Cultural Programs September 2014 - Present
SU Admissions Office March 2014 - Present
Gospel Choir January 2013 - Present
Office of Student Activities September 2012 - Present
Trax – SU Student NightClub March 2012 - Present
Women’s Rugby Football Club January 2012 - Present
InterVarsity Christian Fellowship September 2011 - Present
Event Management May 2013 - August 2014
Girls on the Run®, Susquehanna Valley September 2012 - May 2013
Skills
First Aid/CPR Certified
Education
Susquehanna University 2011 — 2015
B.A, International Studies (Developing World)
Regent’s University London 2013 — 2013
Call Center October 2014 - Present
Office of Cross Cultural Programs September 2014 - Present
SU Admissions Office March 2014 - Present
Gospel Choir January 2013 - Present
Office of Student Activities September 2012 - Present
Trax – SU Student NightClub March 2012 - Present
Women’s Rugby Football Club January 2012 - Present
InterVarsity Christian Fellowship September 2011 - Present
Event Management May 2013 - August 2014
Girls on the Run®, Susquehanna Valley September 2012 - May 2013
Skills
First Aid/CPR Certified
Education
Susquehanna University 2011 — 2015
B.A, International Studies (Developing World)
Regent’s University London 2013 — 2013
Narlene Ragans Ed.D. Narlene Ragans Ed.D.'s Call Center Experience January 1998 - March 2000
Job Director of Accountability (OACES) at Rochester City School District
Industry Human Resources
Experience
Rochester City School District April 2013 - Present
Rochester City School District December 2011 - March 2013
Rochester City School District February 2006 - December 2011
Office of Research September 2007 - December 2007
Rochester City School District February 2003 - February 2006
Xerox August 1997 - April 2002
Call Center January 1998 - March 2000
Butler International August 1997 - December 1997
Caldor October 1994 - June 1996
Skills
Policy, Analysis, Customer Service, Team Leadership, Leadership Development, Management, Recruiting, Performance Management, Human Resources, Leadership
Education
St. John Fisher College 2006 — 2008
Doctorate, Executive Leadership
Nazareth College of Rochester 1999 — 2001
Master of Science, Management
Niagara University 1992 — 1994
Bachelor of Commerce, Business; Human Resources
Rochester City School District April 2013 - Present
Rochester City School District December 2011 - March 2013
Rochester City School District February 2006 - December 2011
Office of Research September 2007 - December 2007
Rochester City School District February 2003 - February 2006
Xerox August 1997 - April 2002
Call Center January 1998 - March 2000
Butler International August 1997 - December 1997
Caldor October 1994 - June 1996
Skills
Policy, Analysis, Customer Service, Team Leadership, Leadership Development, Management, Recruiting, Performance Management, Human Resources, Leadership
Education
St. John Fisher College 2006 — 2008
Doctorate, Executive Leadership
Nazareth College of Rochester 1999 — 2001
Master of Science, Management
Niagara University 1992 — 1994
Bachelor of Commerce, Business; Human Resources
Elham Khorshidi Elham Khorshidi's Call Center Experience 2012 - 2013
Job ESL Instructor at SACC Centre
Industry
Experience
SACC Centre January 2015 - Present
Concordia University September 2014 - Present
Call Center 2012 - 2013
bellingham 2009 - 2011
Somayeh Language Institute January 2008 - June 2008
Skills
Microsoft Office, Microsoft Word, Customer Service, PowerPoint, Research, English, Windows, Outlook, Photoshop, Public Speaking, Teaching, Negotiation, Editing, Teamwork, Training, Time Management, Matlab
Education
Concordia University 2013 — 2014
TESL Certificate, ESL Education
PAYAM-E NUR UNIVERSITY (PNU) 2004 — 2008
Bachelor of Arts in English Translation (Persian-English), Language Interpretation and Translation
SACC Centre January 2015 - Present
Concordia University September 2014 - Present
Call Center 2012 - 2013
bellingham 2009 - 2011
Somayeh Language Institute January 2008 - June 2008
Skills
Microsoft Office, Microsoft Word, Customer Service, PowerPoint, Research, English, Windows, Outlook, Photoshop, Public Speaking, Teaching, Negotiation, Editing, Teamwork, Training, Time Management, Matlab
Education
Concordia University 2013 — 2014
TESL Certificate, ESL Education
PAYAM-E NUR UNIVERSITY (PNU) 2004 — 2008
Bachelor of Arts in English Translation (Persian-English), Language Interpretation and Translation
Clayton Cooper Jr Clayton Cooper Jr's Call Center Experience November 2013 - September 2014
Job Rental Representative at Penske Truck Leasing
Industry Automotive
Experience
Penske Truck Leasing May 2015 - Present
Fastenal October 2014 - Present
410 Specialities (Independent BMW Service Center) December 2014 - Present
Call Center November 2013 - September 2014
Philadelphia Parks and Recreation June 2014 - August 2014
H.V Manning Library September 2013 - August 2014
Neptune Pool Management May 2011 - August 2013
Skills
Microsoft Word, Microsoft Office, Microsoft Excel, PowerPoint, Customer Service, Leadership, Strategic Planning, Teamwork, Project Planning, Retail, Event Planning, Public Speaking, Automotive, AutoCAD, Project Management, Continuous Improvement, Social Media, Time Management, Social Networking, Community Outreach, Management, Communication
Education
Claflin University 2012 — 2016
Bachelor of Science in Business Administration concentrating in Management, Business Administration and Management, General
Pmca 2001 — 2012
Penske Truck Leasing May 2015 - Present
Fastenal October 2014 - Present
410 Specialities (Independent BMW Service Center) December 2014 - Present
Call Center November 2013 - September 2014
Philadelphia Parks and Recreation June 2014 - August 2014
H.V Manning Library September 2013 - August 2014
Neptune Pool Management May 2011 - August 2013
Skills
Microsoft Word, Microsoft Office, Microsoft Excel, PowerPoint, Customer Service, Leadership, Strategic Planning, Teamwork, Project Planning, Retail, Event Planning, Public Speaking, Automotive, AutoCAD, Project Management, Continuous Improvement, Social Media, Time Management, Social Networking, Community Outreach, Management, Communication
Education
Claflin University 2012 — 2016
Bachelor of Science in Business Administration concentrating in Management, Business Administration and Management, General
Pmca 2001 — 2012
Fiordelix Pena Fiordelix Pena's Call Center Experience January 2013 - April 2014
Job Operator at Call Center
Industry Consumer Services
Experience
Call Center January 2013 - April 2014
The Height Law Office March 2012 - June 2012
MDC Wolfson/ FollettBookStores August 2005 - February 2007
Skills
Bilingual-English/Spanis..., Customer Service, Microsoft Word, Data Entry, Outlook, Microsoft Office, Microsoft Excel, Teamwork, Event Planning, PowerPoint, Social Media, Social Networking, English, Administrative..., Facebook
Education
Miami Dade College 2005 — 2007
Associate of Arts (A.A.), Biology, General
hialeah sr. high 2000 — 2004
high school diploma, general
Call Center January 2013 - April 2014
The Height Law Office March 2012 - June 2012
MDC Wolfson/ FollettBookStores August 2005 - February 2007
Skills
Bilingual-English/Spanis..., Customer Service, Microsoft Word, Data Entry, Outlook, Microsoft Office, Microsoft Excel, Teamwork, Event Planning, PowerPoint, Social Media, Social Networking, English, Administrative..., Facebook
Education
Miami Dade College 2005 — 2007
Associate of Arts (A.A.), Biology, General
hialeah sr. high 2000 — 2004
high school diploma, general
Sam Fanning Sam Fanning's Call Center Experience April 2006 - August 2006
Job Software Tester II at Johnson & Johnson
Industry Information Technology and Services
Experience
Johnson & Johnson February 2014 - Present
University of Michigan, Institute for Social Research January 2013 - February 2014
ADP September 2012 - December 2012
University of Michigan, Institute for Social Research April 2011 - September 2012
Eastern Michigan University January 2010 - August 2011
Eastern Michigan University January 2005 - December 2010
Call Center April 2006 - August 2006
Skills
Troubleshooting, Software Documentation, Networking, Computer Hardware, Microsoft Office, SQL, Windows Server, Quality Assurance, System Deployment, Testing, Windows, Time Travel, Leadership, Windows 7, Clonezilla, Hardware, Linux, Critical Thinking, Customer Service, Microsoft Excel, PowerPoint, Postman, SharePoint, Technical Support, Test Planning, Requirements Analysis, JIRA
Education
Eastern Michigan University 2005 — 2009
B.S, Network and Information Technology Administration
Eastern Michigan University
M.S., Information Assurance
Johnson & Johnson February 2014 - Present
University of Michigan, Institute for Social Research January 2013 - February 2014
ADP September 2012 - December 2012
University of Michigan, Institute for Social Research April 2011 - September 2012
Eastern Michigan University January 2010 - August 2011
Eastern Michigan University January 2005 - December 2010
Call Center April 2006 - August 2006
Skills
Troubleshooting, Software Documentation, Networking, Computer Hardware, Microsoft Office, SQL, Windows Server, Quality Assurance, System Deployment, Testing, Windows, Time Travel, Leadership, Windows 7, Clonezilla, Hardware, Linux, Critical Thinking, Customer Service, Microsoft Excel, PowerPoint, Postman, SharePoint, Technical Support, Test Planning, Requirements Analysis, JIRA
Education
Eastern Michigan University 2005 — 2009
B.S, Network and Information Technology Administration
Eastern Michigan University
M.S., Information Assurance
Carrie Simpson Carrie Simpson's Call Center Experience March 2005 - February 2010
Job Customer Service Representative II at UMB Bank
Industry Alternative Dispute Resolution
Experience
UMB Bank February 2013 - Present
Sallie Mae 2011 - 2012
Call Center March 2005 - February 2010
Courtyard by Marriott January 2001 - January 2005
GMAC January 1983 - January 2001
Skills
Coaching, Conflict Management, Conflict Resolution, Customer Satisfaction, Customer Service, Data Analysis, Dispute Resolution, Higher Education, Leadership, Leadership Development, Microsoft Office, Nonprofits, Recruiting, Team Building, Training, Public Speaking, Organization Skills
Education
Baker University 2008 — 2010
Master of Arts Conflict Management Dispute ResolutionMaster, Science Management 2009
Baker University 2007 — 2009
Master of Arts, Management
Park University 1998 — 2001
Bachelor of Arts (B.A.), business
UMB Bank February 2013 - Present
Sallie Mae 2011 - 2012
Call Center March 2005 - February 2010
Courtyard by Marriott January 2001 - January 2005
GMAC January 1983 - January 2001
Skills
Coaching, Conflict Management, Conflict Resolution, Customer Satisfaction, Customer Service, Data Analysis, Dispute Resolution, Higher Education, Leadership, Leadership Development, Microsoft Office, Nonprofits, Recruiting, Team Building, Training, Public Speaking, Organization Skills
Education
Baker University 2008 — 2010
Master of Arts Conflict Management Dispute ResolutionMaster, Science Management 2009
Baker University 2007 — 2009
Master of Arts, Management
Park University 1998 — 2001
Bachelor of Arts (B.A.), business
giffond hall's Call Center Experience October 2011 - January 2012
Job Customer Service Rep at Aegis communications
Industry Hospitality
Experience
Call Center October 2011 - January 2012
Aegis Communications August 2011 - January 2012
Wyndham Vacation Ownership February 2011 - July 2011
Century 21 June 2010 - August 2010
Tiki Bar/ Restaurant July 2006 - January 2008
Skills
Customer Service, Computer Science, Team Leadership, Problem Solving, Microsoft Excel, Microsoft Word, Access, Business Services, CSS, JavaScript, Customer Satisfaction, Cold Calling, Sales, Call Center, Outlook, Networking, Microsoft Office, PowerPoint, Time Management
Education
Indian River State College 2006 — 2008
Associate of Arts (A.A.), Business Administration and Management, General
University of Central Florida
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Call Center October 2011 - January 2012
Aegis Communications August 2011 - January 2012
Wyndham Vacation Ownership February 2011 - July 2011
Century 21 June 2010 - August 2010
Tiki Bar/ Restaurant July 2006 - January 2008
Skills
Customer Service, Computer Science, Team Leadership, Problem Solving, Microsoft Excel, Microsoft Word, Access, Business Services, CSS, JavaScript, Customer Satisfaction, Cold Calling, Sales, Call Center, Outlook, Networking, Microsoft Office, PowerPoint, Time Management
Education
Indian River State College 2006 — 2008
Associate of Arts (A.A.), Business Administration and Management, General
University of Central Florida
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Brandon Croxton Brandon Croxton's Call Center Experience May 2002 - May 2003
Job Client Services Associate
Industry Financial Services
Experience
Edelman Financial Services October 2010 - Present
st Mariner Bank May 2009 - September 2009
1st Mariner Bank September 2008 - May 2009
1st Mariner Bank July 2007 - September 2008
1st Mariner Bank April 2007 - November 2007
1st Mariner Bank August 2004 - April 2007
1st Mariner Bank May 2003 - August 2004
Call Center May 2002 - May 2003
1st Mariner Bank May 2001 - May 2002
Call Center May 2000 - May 2001
Education
Howard University 1996 — 2001
Bachelor's, Finance
The Gilman School
Edelman Financial Services October 2010 - Present
st Mariner Bank May 2009 - September 2009
1st Mariner Bank September 2008 - May 2009
1st Mariner Bank July 2007 - September 2008
1st Mariner Bank April 2007 - November 2007
1st Mariner Bank August 2004 - April 2007
1st Mariner Bank May 2003 - August 2004
Call Center May 2002 - May 2003
1st Mariner Bank May 2001 - May 2002
Call Center May 2000 - May 2001
Education
Howard University 1996 — 2001
Bachelor's, Finance
The Gilman School
Shafeeqah Thomas's Call Center Experience June 2009 - August 2011
Job Adjuster
Industry Insurance
Experience
USAA August 2015 - Present
Aspen Consulting May 2014 - Present
US Army CYSS June 2013 - December 2014
call center June 2009 - August 2011
Skills
Customer Service, Microsoft Word, Customer Satisfaction, Outlook, Call Centers, Data Entry, Microsoft Office, Sales, Microsoft Excel, Customer Retention
Education
Saint Leo University 2009 — 2012
Bachelor of Arts (B.A.), Criminal Justice specializing in Criminalistics
Carver High School 1995 — 1999
USAA August 2015 - Present
Aspen Consulting May 2014 - Present
US Army CYSS June 2013 - December 2014
call center June 2009 - August 2011
Skills
Customer Service, Microsoft Word, Customer Satisfaction, Outlook, Call Centers, Data Entry, Microsoft Office, Sales, Microsoft Excel, Customer Retention
Education
Saint Leo University 2009 — 2012
Bachelor of Arts (B.A.), Criminal Justice specializing in Criminalistics
Carver High School 1995 — 1999
Heather Graf Heather Graf's Call Center Experience May 2010 - August 2012
Job Representative at Jewelry in Candles with Heather
Industry Consumer Goods
Experience
Jewelry in Candles with Heather November 2013 - Present
Crestview Rehabilitation & Skilled Nursing Services May 2013 - Present
Excel Companion Care September 2012 - June 2013
Call Center May 2010 - August 2012
Skills
Customer Service, Call Centers, CNAS, Office Administration, Typing, Cold Calling Experience, Outbound Marketing, Inbound Marketing, Caregiving, Direct Sales, Outlook, PowerPoint, Microsoft Excel, Social Networking
Education
Bucks County Community College 2006 — 2008
General Education Credits
Morrisville High School 2004 — 2008
High School Diploma
Jewelry in Candles with Heather November 2013 - Present
Crestview Rehabilitation & Skilled Nursing Services May 2013 - Present
Excel Companion Care September 2012 - June 2013
Call Center May 2010 - August 2012
Skills
Customer Service, Call Centers, CNAS, Office Administration, Typing, Cold Calling Experience, Outbound Marketing, Inbound Marketing, Caregiving, Direct Sales, Outlook, PowerPoint, Microsoft Excel, Social Networking
Education
Bucks County Community College 2006 — 2008
General Education Credits
Morrisville High School 2004 — 2008
High School Diploma
Aventurine Success Aventurine Success's Call Center Experience January 2005 - Present
Job Musician/Model/Writer/Artist/blogger
Industry Entertainment
Experience
Call Center January 2005 - Present
Skills
professtional singer, Creative Writer, Music Production, Modeling, business, Creative Writing, Acting, Business, Singing, Photography, Storytelling, Art
Education
Southern New Hampshire University 2011 — 2013
Business Administration and Management, General
Call Center January 2005 - Present
Skills
professtional singer, Creative Writer, Music Production, Modeling, business, Creative Writing, Acting, Business, Singing, Photography, Storytelling, Art
Education
Southern New Hampshire University 2011 — 2013
Business Administration and Management, General
Robert Rocchio, CRPS® Robert Rocchio, CRPS®'s Call Center Experience August 1998 - July 2000
Job Senior II Wholesaler
Industry Financial Services
Experience
Fidelity Investments September 2005 - Present
Fidelity Investments March 2000 - Present
Fidelity Investments March 2005 - September 2005
Amica Insurance September 2003 - March 2005
Resolution Unit August 2000 - August 2003
Call Center August 1998 - July 2000
Skills
Mutual Funds, Series 63, 401k, Investments, Series 7
Education
Providence College 1993 — 1997
BS, Finance
Providence College
Bachelor of Science Degree, Business Management; Finance
Fidelity Investments September 2005 - Present
Fidelity Investments March 2000 - Present
Fidelity Investments March 2005 - September 2005
Amica Insurance September 2003 - March 2005
Resolution Unit August 2000 - August 2003
Call Center August 1998 - July 2000
Skills
Mutual Funds, Series 63, 401k, Investments, Series 7
Education
Providence College 1993 — 1997
BS, Finance
Providence College
Bachelor of Science Degree, Business Management; Finance
Tiffany Dillard Tiffany Dillard's Call Center Experience April 2003 - November 2003
Job High School Mathematics Teacher at Henry County Public Schools
Industry Education Management
Experience
Henry County Public Schools February 2010 - Present
Solid Source Realty Georgia April 2009 - July 2011
Access General Holdings Inc September 2008 - March 2009
Access Insurance Holdings, Inc September 2008 - March 2009
Exit Realty September 2006 - December 2008
Omni Insurance April 1999 - September 2008
Omni Insurance May 2007 - December 2007
The Hartford Omni Insurance November 2003 - May 2007
Call Center April 2003 - November 2003
The Hartford-Omni April 1999 - April 2003
Skills
Management, Analysis, Customer Service, Software Documentation, Testing, Insurance, Coaching
Education
Grand Canyon University 2009 — 2011
Master's degree, Special Education and Teaching
Morris Brown College 1991 — 1996
BS, Actuarial Science
Henry County Public Schools February 2010 - Present
Solid Source Realty Georgia April 2009 - July 2011
Access General Holdings Inc September 2008 - March 2009
Access Insurance Holdings, Inc September 2008 - March 2009
Exit Realty September 2006 - December 2008
Omni Insurance April 1999 - September 2008
Omni Insurance May 2007 - December 2007
The Hartford Omni Insurance November 2003 - May 2007
Call Center April 2003 - November 2003
The Hartford-Omni April 1999 - April 2003
Skills
Management, Analysis, Customer Service, Software Documentation, Testing, Insurance, Coaching
Education
Grand Canyon University 2009 — 2011
Master's degree, Special Education and Teaching
Morris Brown College 1991 — 1996
BS, Actuarial Science
Tiffany Lyew Tiffany Lyew's Call Center Experience January 2012 - Present
Job Human Resource recrutier at call center
Industry Human Resources
Experience
call center January 2012 - Present
Education
Broward College
Associate's degree, Business Administration and Management, General
Florida Atlantic University
Associate's degree, duoble major Business Administration/public administrartion
call center January 2012 - Present
Education
Broward College
Associate's degree, Business Administration and Management, General
Florida Atlantic University
Associate's degree, duoble major Business Administration/public administrartion
Tony Cleek Tony Cleek's Call Center Experience February 1996 - Present
Job Customer Service at call center
Industry Consumer Services
Experience
call center February 1996 - Present
Skills
Call Centers, Customer Satisfaction, Customer Service, Customer Experience, Data Entry, Microsoft Office, Outlook, Telephone Skills, Team Building, Microsoft Excel, Microsoft Word, Customer Retention, PowerPoint, Fax, Coaching, Cashiering
Education
University of Central Oklahoma
Bachelor of Arts (BA), Creative Writing
Oklahoma City Community College
call center February 1996 - Present
Skills
Call Centers, Customer Satisfaction, Customer Service, Customer Experience, Data Entry, Microsoft Office, Outlook, Telephone Skills, Team Building, Microsoft Excel, Microsoft Word, Customer Retention, PowerPoint, Fax, Coaching, Cashiering
Education
University of Central Oklahoma
Bachelor of Arts (BA), Creative Writing
Oklahoma City Community College
Patrick capetillo's Call Center Experience January 2009 - January 2011
Job call directory at Apple
Industry Telecommunications
Experience
Apple August 2011 - April 2015
Call Center January 2009 - January 2011
US Army January 2002 - January 2005
Skills
Sales, Management, Leadership, Account Management, Microsoft Excel, Social Media, Strategic Planning, Marketing Strategy, PowerPoint, Recruiting
Education
The University of Texas at San Antonio 2014 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
San Antonio College 2011 — 2014
Associate's degree, Liberal Arts
Apple August 2011 - April 2015
Call Center January 2009 - January 2011
US Army January 2002 - January 2005
Skills
Sales, Management, Leadership, Account Management, Microsoft Excel, Social Media, Strategic Planning, Marketing Strategy, PowerPoint, Recruiting
Education
The University of Texas at San Antonio 2014 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
San Antonio College 2011 — 2014
Associate's degree, Liberal Arts
Christy Breaux Christy Breaux's Call Center Experience March 2009 - Present
Job
Industry Consumer Services
Experience
Call Center March 2009 - Present
Frenusius Medical Care March 2009 - December 2011
Metropolitan Kidney Centers, INC September 2008 - March 2009
Metropolitan Kidney Centers, INC July 2007 - March 2009
St. Charles Parish Hospital September 2006 - March 2008
Metropolitan Kidney Centers, INC February 2004 - October 2006
Education
University of Phoenix 2009 — 2013
BS in Health Management, Health Care
College or a MedicalTechnical CollegeTechnical or Vocational SchoolAssistant
Call Center March 2009 - Present
Frenusius Medical Care March 2009 - December 2011
Metropolitan Kidney Centers, INC September 2008 - March 2009
Metropolitan Kidney Centers, INC July 2007 - March 2009
St. Charles Parish Hospital September 2006 - March 2008
Metropolitan Kidney Centers, INC February 2004 - October 2006
Education
University of Phoenix 2009 — 2013
BS in Health Management, Health Care
College or a MedicalTechnical CollegeTechnical or Vocational SchoolAssistant
Joy Bruil Joy Bruil's Call Center Experience August 2000 - January 2005
Job Personal Lines Account Assistant at DLD Insurance Brokers
Industry Insurance
Experience
DLD Insurance Brokers October 2012 - May 2015
Colonial Life September 2009 - May 2011
Colonial Life Insurance April 2009 - April 2011
Universworkplace September 2004 - April 2009
Brighton Collectables July 2005 - July 2006
Captiol Tax Associates January 2005 - July 2005
Captiol Tax Associates January 2005 - July 2005
Bank of America August 2000 - January 2005
Call Center August 2000 - January 2005
Bank of America January 2000 - 2005
Skills
Employee Benefits, Management, Sales, Training, Customer Service, Employee Training, Coaching, Human Resources, Customer Satisfaction, Retail, Life Insurance, Cold Calling, Microsoft Excel, Microsoft Office, New Business Development, Account Management, Marketing Strategy, Term Life Insurance, Health Insurance, Outlook, Call Centers, Customer Retention, Data Entry
Education
Fresno City College 1997 — 1999
Buisness
Life/Health License & Property/Casualty License
DLD Insurance Brokers October 2012 - May 2015
Colonial Life September 2009 - May 2011
Colonial Life Insurance April 2009 - April 2011
Universworkplace September 2004 - April 2009
Brighton Collectables July 2005 - July 2006
Captiol Tax Associates January 2005 - July 2005
Captiol Tax Associates January 2005 - July 2005
Bank of America August 2000 - January 2005
Call Center August 2000 - January 2005
Bank of America January 2000 - 2005
Skills
Employee Benefits, Management, Sales, Training, Customer Service, Employee Training, Coaching, Human Resources, Customer Satisfaction, Retail, Life Insurance, Cold Calling, Microsoft Excel, Microsoft Office, New Business Development, Account Management, Marketing Strategy, Term Life Insurance, Health Insurance, Outlook, Call Centers, Customer Retention, Data Entry
Education
Fresno City College 1997 — 1999
Buisness
Life/Health License & Property/Casualty License
Tamanika Burton Tamanika Burton's Call Center Experience December 2007 - January 2009
Job Consumer Services Professional
Industry Consumer Services
Experience
Call Center December 2007 - January 2009
Super Shuttle August 2001 - April 2003
Wilson Healthcare May 1998 - June 2000
Education
Florence Crittenton High School
Long Beach City College
General Studies
Los Angeles County Office of Education
Call Center December 2007 - January 2009
Super Shuttle August 2001 - April 2003
Wilson Healthcare May 1998 - June 2000
Education
Florence Crittenton High School
Long Beach City College
General Studies
Los Angeles County Office of Education
Kristen Nolton Kristen Nolton's Call Center Experience January 1995 - January 1997
Job Manager Global Compliance at Western Union
Industry Financial Services
Experience
Western Union July 2013 - Present
First Data Corporation August 2011 - June 2013
Western Union February 2010 - August 2011
Western Union January 2008 - February 2010
Nordstrom January 2000 - December 2007
Nordstrom January 1998 - January 2000
Nordstrom January 1997 - January 1998
Call Center January 1995 - January 1997
Skills
Software Documentation, Business Analysis, Project Management, Business Process..., Vendor Management, SDLC
Education
California State University-Chico 1991 — 1995
Bachelor of Science (BS)
University of Denver
Western Union July 2013 - Present
First Data Corporation August 2011 - June 2013
Western Union February 2010 - August 2011
Western Union January 2008 - February 2010
Nordstrom January 2000 - December 2007
Nordstrom January 1998 - January 2000
Nordstrom January 1997 - January 1998
Call Center January 1995 - January 1997
Skills
Software Documentation, Business Analysis, Project Management, Business Process..., Vendor Management, SDLC
Education
California State University-Chico 1991 — 1995
Bachelor of Science (BS)
University of Denver
Resa Quick Resa Quick's Call Center Experience August 2004 - April 2006
Job Director Human Resources at Comcast Cable
Industry Telecommunications
Experience
Comcast Cable April 2014 - Present
Comcast February 2010 - Present
Comcast Cable Communications March 2007 - January 2010
Comcast Cable Communications April 2006 - March 2007
Call Center August 2004 - April 2006
Comcast Cable Communications March 2001 - August 2004
Comcast August 1999 - March 2002
Comcast Cable March 1997 - March 2001
Comcast October 1994 - February 1997
Skills
Performance Management, Employee Relations, New Hire Orientations, SAP, Technology Needs..., Call Centers, Recruiting, Talent Acquisition, Training, Employee Training, Human Resources, HRIS, Personnel Management, Deferred Compensation, Applicant Tracking..., Coaching, Interviews, Benefits Administration, Employee Benefits, Talent Management, Leadership, Sourcing, Labor Relations, HR Policies
Education
Middle Tennessee State University
Psychology
Nashville State Technical Institute
Comcast Cable April 2014 - Present
Comcast February 2010 - Present
Comcast Cable Communications March 2007 - January 2010
Comcast Cable Communications April 2006 - March 2007
Call Center August 2004 - April 2006
Comcast Cable Communications March 2001 - August 2004
Comcast August 1999 - March 2002
Comcast Cable March 1997 - March 2001
Comcast October 1994 - February 1997
Skills
Performance Management, Employee Relations, New Hire Orientations, SAP, Technology Needs..., Call Centers, Recruiting, Talent Acquisition, Training, Employee Training, Human Resources, HRIS, Personnel Management, Deferred Compensation, Applicant Tracking..., Coaching, Interviews, Benefits Administration, Employee Benefits, Talent Management, Leadership, Sourcing, Labor Relations, HR Policies
Education
Middle Tennessee State University
Psychology
Nashville State Technical Institute
Vulonia Jouissance Vulonia Jouissance's Call Center Experience May 2014 - Present
Job Accounts Payable Specialist
Industry Accounting
Experience
Call Center May 2014 - Present
Tyco Fire Protection January 2013 - May 2014
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Training, Sales, Strategic Planning, Public Speaking, Windows, HTML, Customer Service, English, Photoshop, Outlook, Teaching
Education
Nova Southeastern University 2006 — 2016
Bachelor’s Degree, Accounting
Miami Dade College 1995 — 2000
Associate's degree, Accounting
Florida International University
Call Center May 2014 - Present
Tyco Fire Protection January 2013 - May 2014
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Training, Sales, Strategic Planning, Public Speaking, Windows, HTML, Customer Service, English, Photoshop, Outlook, Teaching
Education
Nova Southeastern University 2006 — 2016
Bachelor’s Degree, Accounting
Miami Dade College 1995 — 2000
Associate's degree, Accounting
Florida International University
MERAHI Sofia MERAHI Sofia's Call Center Experience June 2009 - September 2009
Job Doctorante chez USTHBFSBLBPO Équipe Biosystématique, Génétique et Évolution.
Industry Research
Experience
USTHB October 2011 - Present
USTHB-FSB-LBPO Équipe Biosystématique, Génétique et Évolution. March 2011 - Present
Société Générale July 2010 - September 2010
Call Center June 2009 - September 2009
Skills
Microsoft Office, Research, Molecular Biology, Microsoft Excel, MS Project, Employee Relations, Public Speaking, Primavera P6, Matlab, Data Analysis, Statistics, Cell Culture, Stem Cells
Education
INRA de Rennes (France)
Biologie moléculaire
Université des Sciences et de la Technologie 'Houari Boumediène'
Master 2, Sciences du Végétal et Biotechnologie
USTHB October 2011 - Present
USTHB-FSB-LBPO Équipe Biosystématique, Génétique et Évolution. March 2011 - Present
Société Générale July 2010 - September 2010
Call Center June 2009 - September 2009
Skills
Microsoft Office, Research, Molecular Biology, Microsoft Excel, MS Project, Employee Relations, Public Speaking, Primavera P6, Matlab, Data Analysis, Statistics, Cell Culture, Stem Cells
Education
INRA de Rennes (France)
Biologie moléculaire
Université des Sciences et de la Technologie 'Houari Boumediène'
Master 2, Sciences du Végétal et Biotechnologie
Honey Santiago Honey Santiago's Call Center Experience October 2014 - April 2015
Job
Industry Consumer Services
Experience
Mother November 2008 - Present
Wells Fargo July 2015 - September 2015
Michael and Son Services April 2015 - July 2015
Call Center October 2014 - April 2015
International house of pancakes June 2014 - October 2014
Integrity Staffing Solutions July 2013 - December 2013
Cenveo May 2012 - August 2012
Hampton Inn and Suites May 2011 - August 2011
Department of Social Services June 2010 - August 2010
Derick Nails March 2009 - July 2009
Skills
Customer Service, Microsoft Excel, Outlook, Microsoft Word, PowerPoint, Microsoft Office, Strategic Planning, Teaching, Organizational..., Leadership Development, Event Planning, Public Speaking, Research, Teamwork, Time Management, Social Media, Leadership, Training
Education
Virginia State University 2013 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General, senior
Centura College Richmond Metro Area 2014 — 2014
Dental Assisting/Assistant
Saint Pauls College 2009 — 2013
Bachelor's Degree, Business, Senior
Mother November 2008 - Present
Wells Fargo July 2015 - September 2015
Michael and Son Services April 2015 - July 2015
Call Center October 2014 - April 2015
International house of pancakes June 2014 - October 2014
Integrity Staffing Solutions July 2013 - December 2013
Cenveo May 2012 - August 2012
Hampton Inn and Suites May 2011 - August 2011
Department of Social Services June 2010 - August 2010
Derick Nails March 2009 - July 2009
Skills
Customer Service, Microsoft Excel, Outlook, Microsoft Word, PowerPoint, Microsoft Office, Strategic Planning, Teaching, Organizational..., Leadership Development, Event Planning, Public Speaking, Research, Teamwork, Time Management, Social Media, Leadership, Training
Education
Virginia State University 2013 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General, senior
Centura College Richmond Metro Area 2014 — 2014
Dental Assisting/Assistant
Saint Pauls College 2009 — 2013
Bachelor's Degree, Business, Senior
Mercedes Villatoro's Call Center Experience April 2011 - June 2011
Job Attended Universidad de San Carlos de Guatemala
Industry Broadcast Media
Experience
World Connection Call Center May 2013 - May 2013
Call Center April 2011 - June 2011
Radio María La voz de la Familia 1600 AM 2004 - 2008
SIP August 2006 - November 2006
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Internet
Education
Universidad de San Carlos de Guatemala 2011 — 2011
Escuela de Idiomas, Inglés
Paraninfo Universitario (Extensión de Universidad San Carlos de Guatemala) 2003 — 2003
Diploma de Presentador Radio y TV, Ciencias de la Comunicación
Centro Locución Interpretativa Gilda Castro 2001 — 2002
Diploma de Locutor Profesional y Actriz de Radioteatro, Locución Interpretativa
Universidad Mariano Gálvez 1999 — 2001
Ciencias de la Comunicación, Locución
Colegio José Cecilio del Valle 1998 — 1999
Bachiller en Ciencias y Letras, Bachillerato
Colegio Salvador Huguet 1997 — 1997
Bachillerato
Colegio Bilingüe Campo Real 1996 — 1996
Colegio Santa Mónica 1994 — 1995
Diploma de Cultura General (Básicos)
Colegio Bilingüe Las Américas 1992 — 1993
Colegio Guatemalteco Bilingüe 1983 — 1991
Diploma Primaria
World Connection Call Center May 2013 - May 2013
Call Center April 2011 - June 2011
Radio María La voz de la Familia 1600 AM 2004 - 2008
SIP August 2006 - November 2006
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Internet
Education
Universidad de San Carlos de Guatemala 2011 — 2011
Escuela de Idiomas, Inglés
Paraninfo Universitario (Extensión de Universidad San Carlos de Guatemala) 2003 — 2003
Diploma de Presentador Radio y TV, Ciencias de la Comunicación
Centro Locución Interpretativa Gilda Castro 2001 — 2002
Diploma de Locutor Profesional y Actriz de Radioteatro, Locución Interpretativa
Universidad Mariano Gálvez 1999 — 2001
Ciencias de la Comunicación, Locución
Colegio José Cecilio del Valle 1998 — 1999
Bachiller en Ciencias y Letras, Bachillerato
Colegio Salvador Huguet 1997 — 1997
Bachillerato
Colegio Bilingüe Campo Real 1996 — 1996
Colegio Santa Mónica 1994 — 1995
Diploma de Cultura General (Básicos)
Colegio Bilingüe Las Américas 1992 — 1993
Colegio Guatemalteco Bilingüe 1983 — 1991
Diploma Primaria
Jeimy Batiste's Call Center Experience September 2006 - March 2007
Job Rep III Customer Support at Cablevision
Industry Consumer Services
Experience
Cablevision October 2012 - Present
Instinet, LLC March 2010 - September 2010
Rococo Investments January 2006 - March 2008
Call Center September 2006 - March 2007
Supratelecom February 2003 - March 2005
Skills
Customer Satisfaction, Access, Data Entry, Technical Support, Budgets, Call Centers, Customer Service, Invoicing, Outlook, Process Scheduler, Quality Assurance, Security, Interviews, Quality Management, Windows 7, Software Documentation, Sales, Troubleshooting, Cable Television, Billing Systems, Telecommunications, Telephone Skills, Broadcast Television, Bookkeeping, Management, Leadership, Team Leadership, Coaching, Quality Control, Exceed Sales Goals, Customer Support, Problem Solving, Communication, Customer Experience, Training, Negotiation, Program Management, Team Building
Education
Universidad Tecnológica de Santiago 2001 — 2004
Associate's Degree, Computer Systems Engineering
Infotep 1999 — 2001
Certified Electrical Technologist
Cablevision October 2012 - Present
Instinet, LLC March 2010 - September 2010
Rococo Investments January 2006 - March 2008
Call Center September 2006 - March 2007
Supratelecom February 2003 - March 2005
Skills
Customer Satisfaction, Access, Data Entry, Technical Support, Budgets, Call Centers, Customer Service, Invoicing, Outlook, Process Scheduler, Quality Assurance, Security, Interviews, Quality Management, Windows 7, Software Documentation, Sales, Troubleshooting, Cable Television, Billing Systems, Telecommunications, Telephone Skills, Broadcast Television, Bookkeeping, Management, Leadership, Team Leadership, Coaching, Quality Control, Exceed Sales Goals, Customer Support, Problem Solving, Communication, Customer Experience, Training, Negotiation, Program Management, Team Building
Education
Universidad Tecnológica de Santiago 2001 — 2004
Associate's Degree, Computer Systems Engineering
Infotep 1999 — 2001
Certified Electrical Technologist
Martha Segura Martha Segura's Call Center Experience January 2000 - January 2000
Job Bilingual Teacher at Lincoln Elementary School
Industry Primary/Secondary Education
Experience
Lincoln Elementary School January 2010 - Present
Joséfa Ortiz de Domínguez Elementary School June 2009 - July 2009
BANK OF AMERICA January 2006 - October 2008
ABN Amro-LaSalle Bank Corp May 2002 - July 2004
Computershare September 2001 - January 2002
Harris Bank January 1991 - January 2001
Call Center January 2000 - January 2000
BMO Harris Bank 1991 - 1995
St. Agnes of Bohemia January 1984 - January 1986
Skills
Curriculum Design, Classroom, Lesson Planning, Teaching, Spanish, Educational Leadership, ESL, Tutoring, Curriculum Development, Educational Technology, Staff Development, Training, Instructional Design, PowerPoint, Customer Service, Microsoft Excel, Higher Education, Elementary Education, Community Outreach, Literacy, Classroom Management, PBIS
Education
Quincy University 2009 — 2011
Masters of Science in Education, Bilingual Education
Roosevelt University 2007 — 2008
Bachelor, General StudiesCommunications; Psychology
Lincoln Elementary School January 2010 - Present
Joséfa Ortiz de Domínguez Elementary School June 2009 - July 2009
BANK OF AMERICA January 2006 - October 2008
ABN Amro-LaSalle Bank Corp May 2002 - July 2004
Computershare September 2001 - January 2002
Harris Bank January 1991 - January 2001
Call Center January 2000 - January 2000
BMO Harris Bank 1991 - 1995
St. Agnes of Bohemia January 1984 - January 1986
Skills
Curriculum Design, Classroom, Lesson Planning, Teaching, Spanish, Educational Leadership, ESL, Tutoring, Curriculum Development, Educational Technology, Staff Development, Training, Instructional Design, PowerPoint, Customer Service, Microsoft Excel, Higher Education, Elementary Education, Community Outreach, Literacy, Classroom Management, PBIS
Education
Quincy University 2009 — 2011
Masters of Science in Education, Bilingual Education
Roosevelt University 2007 — 2008
Bachelor, General StudiesCommunications; Psychology
Carrie Hough's Call Center Experience May 2006 - September 2009
Job Assistant Manager at In The Garden of Eden
Industry Market Research
Experience
Vietti Marketing Group August 2013 - Present
In The Garden of Eden August 2013 - Present
Customer Help Assessment August 2011 - January 2013
Call Center May 2006 - September 2009
Skills
Marketing Strategy, Social Media Marketing, Marketing, Social Media, Advertising, Video Production, Web Design, Blogging, SEO;, Behavioral Marketing, Secret Shopping, Film Production, Franchising, Business Strategy, Business Analysis, Business Planning, Customer Service...
Education
Ozarks Technical Community College 2012 — 2014
Bachelor of Business Administration (BBA), Business/ Marketing
Vietti Marketing Group August 2013 - Present
In The Garden of Eden August 2013 - Present
Customer Help Assessment August 2011 - January 2013
Call Center May 2006 - September 2009
Skills
Marketing Strategy, Social Media Marketing, Marketing, Social Media, Advertising, Video Production, Web Design, Blogging, SEO;, Behavioral Marketing, Secret Shopping, Film Production, Franchising, Business Strategy, Business Analysis, Business Planning, Customer Service...
Education
Ozarks Technical Community College 2012 — 2014
Bachelor of Business Administration (BBA), Business/ Marketing
Zami Lam's Call Center Experience June 2009 - January 2010
Job Industrial/Organizational Psychology at Florida Institute of Technology
Industry Human Resources
Experience
Aphelion Education June 2010 - June 2012
Call Center June 2009 - January 2010
Skills
Organizational..., Group Behavior, Leadership, Research Methods in..., Writing and Editing, Literature, Workplace Design, Critical Thinking, Leadership Development, Team Leadership, Microsoft Office, People Skills, Cross-cultural..., Cross-cultural Education, Cross-cultural..., Social Psychology, Organizational..., Organizational...
Education
Florida Institute of Technology 2012 — 2016
Bachelor of Arts (B.A.), Industrial and Organizational Psychology
Aphelion Education June 2010 - June 2012
Call Center June 2009 - January 2010
Skills
Organizational..., Group Behavior, Leadership, Research Methods in..., Writing and Editing, Literature, Workplace Design, Critical Thinking, Leadership Development, Team Leadership, Microsoft Office, People Skills, Cross-cultural..., Cross-cultural Education, Cross-cultural..., Social Psychology, Organizational..., Organizational...
Education
Florida Institute of Technology 2012 — 2016
Bachelor of Arts (B.A.), Industrial and Organizational Psychology
Laura Conn's Call Center Experience July 2009 - July 2011
Job Smith, Jordan & Lavery Legal Assistant
Industry Legal Services
Experience
Olson Smith Jordan & Cox July 2015 - Present
Canines for Service December 2011 - June 2015
Call Center July 2009 - July 2011
Skills
Training, Fundraising, Analysis, Public Speaking, Communication, Community Engagement, Microsoft Office, Research, Customer Service, Nonprofits
Education
College of Charleston 2008 — 2011
Bachelor's Degree, Psychology
Olson Smith Jordan & Cox July 2015 - Present
Canines for Service December 2011 - June 2015
Call Center July 2009 - July 2011
Skills
Training, Fundraising, Analysis, Public Speaking, Communication, Community Engagement, Microsoft Office, Research, Customer Service, Nonprofits
Education
College of Charleston 2008 — 2011
Bachelor's Degree, Psychology
Lacey Wilson Lacey Wilson's Call Center Experience 2010 - 2012
Job Customer Service Representative
Industry Consumer Services
Experience
Call Center 2010 - 2012
Skills
Customer Service, Customer Satisfaction, Microsoft Word, Data Entry, Outlook, Call Centers, Telephone Skills, Microsoft Office, Microsoft Excel, Sales
Education
The Evergreen State College 2003 — 2005
Theoretical and Mathematical Physics, science writing
Call Center 2010 - 2012
Skills
Customer Service, Customer Satisfaction, Microsoft Word, Data Entry, Outlook, Call Centers, Telephone Skills, Microsoft Office, Microsoft Excel, Sales
Education
The Evergreen State College 2003 — 2005
Theoretical and Mathematical Physics, science writing
Larisa Arnold's Call Center Experience September 2014 - March 2015
Job Assistant Manager for Abercombie and Fitch Company
Industry Retail
Experience
Abercombie and Fitch June 2015 - Present
Guthrie Theater April 2013 - July 2015
Project Footsteps January 2015 - May 2015
College Transitions August 2012 - April 2015
Academic Advising Office September 2014 - March 2015
CALL Center September 2014 - March 2015
Farmers Insurance Group of Companies October 2014 - January 2015
StuffDOT, Inc June 2014 - August 2014
Concordia Activities Board November 2013 - May 2014
Camp CONECT June 2013 - August 2013
Skills
Performing Arts, Leadership, Theatre, Cheerleading, Acting, Musical Theatre, Singing, Public Speaking, Social Media, Microsoft Office, Customer Service, Microsoft Word, PowerPoint, Telemarketing, Management, Time Management, Facebook, Fundraising, Teaching, Community Outreach
Education
Concordia University-St. Paul 2011 — 2015
Bachelor of Arts (B.A.), Communications Studies, Junior
Hopkins High School 2008 — 2011
High School
Abercombie and Fitch June 2015 - Present
Guthrie Theater April 2013 - July 2015
Project Footsteps January 2015 - May 2015
College Transitions August 2012 - April 2015
Academic Advising Office September 2014 - March 2015
CALL Center September 2014 - March 2015
Farmers Insurance Group of Companies October 2014 - January 2015
StuffDOT, Inc June 2014 - August 2014
Concordia Activities Board November 2013 - May 2014
Camp CONECT June 2013 - August 2013
Skills
Performing Arts, Leadership, Theatre, Cheerleading, Acting, Musical Theatre, Singing, Public Speaking, Social Media, Microsoft Office, Customer Service, Microsoft Word, PowerPoint, Telemarketing, Management, Time Management, Facebook, Fundraising, Teaching, Community Outreach
Education
Concordia University-St. Paul 2011 — 2015
Bachelor of Arts (B.A.), Communications Studies, Junior
Hopkins High School 2008 — 2011
High School
Fabian Warner's Call Center Experience March 2006 - January 2008
Job Aboriginal Relations Advisor at Encana Corporation
Industry Oil & Energy
Experience
Encana Corporation June 2014 - Present
Encana Corporation July 2010 - May 2014
Bank of Montreal (BMO) April 2009 - September 2009
Mosaic Marketing Solutions April 2008 - February 2009
Call Center March 2006 - January 2008
Skills
Natural Gas, Petroleum, Customer Service, Microsoft Office, Leases, Energy, Energy Industry, Microsoft Excel, Gas, Contract Management, Negotiation, Sales, Marketing, Project Management
Education
Southern Alberta Institute of Technology 2010 — 2010
Petroleum Land Administration Certificate, Land Administration
Southern Alberta Institute of Technology 2003 — 2006
Business Administration Diploma; Diploma, Marketing
Encana Corporation June 2014 - Present
Encana Corporation July 2010 - May 2014
Bank of Montreal (BMO) April 2009 - September 2009
Mosaic Marketing Solutions April 2008 - February 2009
Call Center March 2006 - January 2008
Skills
Natural Gas, Petroleum, Customer Service, Microsoft Office, Leases, Energy, Energy Industry, Microsoft Excel, Gas, Contract Management, Negotiation, Sales, Marketing, Project Management
Education
Southern Alberta Institute of Technology 2010 — 2010
Petroleum Land Administration Certificate, Land Administration
Southern Alberta Institute of Technology 2003 — 2006
Business Administration Diploma; Diploma, Marketing
Linda Robles Linda Robles's Call Center Experience November 2014 - Present
Job Administrative assistant
Industry Investment Management
Experience
Call Center November 2014 - Present
Mary salon September 2002 - October 2014
Michael joseph law office October 2010 - August 2011
Education
Monroe College 2007 — 2009
Bachelor's degree, Business Administration, Management
Call Center November 2014 - Present
Mary salon September 2002 - October 2014
Michael joseph law office October 2010 - August 2011
Education
Monroe College 2007 — 2009
Bachelor's degree, Business Administration, Management
Douglas H Douglas H's Call Center Experience September 2013 - December 2013
Job Poll calling at Dean Drysdale
Industry Entertainment
Experience
Dean Drysdale September 2015 - Present
Boss Management Vancouver May 2015 - Present
Access TV and independent collaboration. 2014 - Present
Corporate Restaurant July 2015 - July 2015
Vancouver Opera May 2014 - June 2014
Kantar Operations (TNS Canada) September 2008 - March 2014
Call Center September 2013 - December 2013
EOS NCN July 2013 - August 2013
Vision Media Co June 2012 - March 2013
Triton Films November 2012 - November 2012
Skills
Accounts Receivable, Television Studio..., Live Television..., Live Television Graphics, Television Field..., Studio Lighting, Audio Engineering, Post Production, Non-linear Editing, Time Management, Microsoft Excel, Team Leadership, Microsoft Office, Studio Camera Operation, Call Centre, Customer Service, Call Centers, Logistics, Film Production, Sales, Video Production, Interviews, Recruiting, Social Networking, Social Media
Education
. 1984 — 2013
Abstruse non-politics, Synthesis
Electronic Field Production 2000 — 2000
learning progressed to live Sport Productions, Electronic Field Production, Rogers/Shaw Community TV
Lighting Design 2000 — 2000
(trained under Sergio Contreras and Ron Fisher), Lighting, (Rogers/Shaw Community TV)
GR Technical College, Burnaby 1996 — 1997
Security Alarm Installation, Honours
Douglas College 1993 — 1995
Associate of Science (A.S.), in progress
GVRD
Incomplete Associate of Science, Self-taught Filmmaker
Dean Drysdale September 2015 - Present
Boss Management Vancouver May 2015 - Present
Access TV and independent collaboration. 2014 - Present
Corporate Restaurant July 2015 - July 2015
Vancouver Opera May 2014 - June 2014
Kantar Operations (TNS Canada) September 2008 - March 2014
Call Center September 2013 - December 2013
EOS NCN July 2013 - August 2013
Vision Media Co June 2012 - March 2013
Triton Films November 2012 - November 2012
Skills
Accounts Receivable, Television Studio..., Live Television..., Live Television Graphics, Television Field..., Studio Lighting, Audio Engineering, Post Production, Non-linear Editing, Time Management, Microsoft Excel, Team Leadership, Microsoft Office, Studio Camera Operation, Call Centre, Customer Service, Call Centers, Logistics, Film Production, Sales, Video Production, Interviews, Recruiting, Social Networking, Social Media
Education
. 1984 — 2013
Abstruse non-politics, Synthesis
Electronic Field Production 2000 — 2000
learning progressed to live Sport Productions, Electronic Field Production, Rogers/Shaw Community TV
Lighting Design 2000 — 2000
(trained under Sergio Contreras and Ron Fisher), Lighting, (Rogers/Shaw Community TV)
GR Technical College, Burnaby 1996 — 1997
Security Alarm Installation, Honours
Douglas College 1993 — 1995
Associate of Science (A.S.), in progress
GVRD
Incomplete Associate of Science, Self-taught Filmmaker
Laura Will Laura Will's Call Center Experience October 2000 - August 2001
Job Account Management / Inside Sales / Customer Service / Supervision / Training
Industry Public Relations and Communications
Experience
International Food Concepts, Inc. August 2014 - Present
Mettler-Toledo International, Inc October 2011 - March 2014
Wasserstrom Company October 2007 - October 2011
The Wasserstrom Company September 2006 - October 2007
The Wasserstrom Company September 2003 - September 2006
The Wasserstrom Company April 2002 - September 2003
The Wasserstrom Company August 2001 - September 2003
Call Center October 2000 - August 2001
Bowling Green State University - Field House May 1999 - May 2000
Bowling Green State University - Field House August 1998 - May 1999
Skills
Training, Customer Service, Management, Sales, Leadership, Sales Management, Troubleshooting, Purchasing, Hospitality, Microsoft Excel, Call Centers, Sales Operations, Account Management, Inside Sales, SAP Implementation, Reporting & Analysis, Hotels, Financial Reporting, Document Management, Documentation, Process Improvement, Invoice Processing, Interviews, Staff Development, Staff Supervision, Staff Management, Employee Training, Employee Engagement, Employee Management, Customer Experience, Customer Support, International Sales, International Relations, International Business, Integration, Customer Satisfaction, Internal Communications, Data Analysis, Data Entry, KPI Reports, KPI Implementation, KPI Dashboards, SharePoint, SharePoint Designer, Shared Services, Team Building, Inventory Management, Time Management, Microsoft Office
Education
Bowling Green State University 1996 — 2000
Bachelor's of Arts, Communication; Interpersonal Communication
Universidad de Alcala, Alcala de Henares, Spain 1998 — 1998
International Food Concepts, Inc. August 2014 - Present
Mettler-Toledo International, Inc October 2011 - March 2014
Wasserstrom Company October 2007 - October 2011
The Wasserstrom Company September 2006 - October 2007
The Wasserstrom Company September 2003 - September 2006
The Wasserstrom Company April 2002 - September 2003
The Wasserstrom Company August 2001 - September 2003
Call Center October 2000 - August 2001
Bowling Green State University - Field House May 1999 - May 2000
Bowling Green State University - Field House August 1998 - May 1999
Skills
Training, Customer Service, Management, Sales, Leadership, Sales Management, Troubleshooting, Purchasing, Hospitality, Microsoft Excel, Call Centers, Sales Operations, Account Management, Inside Sales, SAP Implementation, Reporting & Analysis, Hotels, Financial Reporting, Document Management, Documentation, Process Improvement, Invoice Processing, Interviews, Staff Development, Staff Supervision, Staff Management, Employee Training, Employee Engagement, Employee Management, Customer Experience, Customer Support, International Sales, International Relations, International Business, Integration, Customer Satisfaction, Internal Communications, Data Analysis, Data Entry, KPI Reports, KPI Implementation, KPI Dashboards, SharePoint, SharePoint Designer, Shared Services, Team Building, Inventory Management, Time Management, Microsoft Office
Education
Bowling Green State University 1996 — 2000
Bachelor's of Arts, Communication; Interpersonal Communication
Universidad de Alcala, Alcala de Henares, Spain 1998 — 1998
Nicole Carabajal Nicole Carabajal's Call Center Experience January 2013 - March 2015
Job Customer Service Representative at Call Center
Industry Music
Experience
Ross Stores, Inc. April 2015 - Present
Call Center January 2013 - March 2015
Electric Daisy Carnival November 2014 - November 2014
Macy's March 2012 - March 2013
The Deepest Red July 2011 - March 2013
Barge to Hell December 2012 - December 2012
Billboard Latin Music Conference & Awards April 2011 - April 2011
College Park Jazz and Blues Festival October 2010 - October 2010
Victoria’s Secret July 2007 - January 2010
V1 Private Jets July 2008 - September 2008
Skills
PowerPoint, Spanish, Research, Customer Service, Social Networking, Word, Blogging, Music Industry, Social Media, Facebook, Promotions, Music, Administration, Microsoft Word, Leadership, Recording, Marketing, Management, Sales, System Administration
Education
Full Sail University 2010 — 2011
Music Business, Music, Business
San Jose State University 2002 — 2007
Public Relations with a Minor in Spanish, Journalism, Mass Communications
Ross Stores, Inc. April 2015 - Present
Call Center January 2013 - March 2015
Electric Daisy Carnival November 2014 - November 2014
Macy's March 2012 - March 2013
The Deepest Red July 2011 - March 2013
Barge to Hell December 2012 - December 2012
Billboard Latin Music Conference & Awards April 2011 - April 2011
College Park Jazz and Blues Festival October 2010 - October 2010
Victoria’s Secret July 2007 - January 2010
V1 Private Jets July 2008 - September 2008
Skills
PowerPoint, Spanish, Research, Customer Service, Social Networking, Word, Blogging, Music Industry, Social Media, Facebook, Promotions, Music, Administration, Microsoft Word, Leadership, Recording, Marketing, Management, Sales, System Administration
Education
Full Sail University 2010 — 2011
Music Business, Music, Business
San Jose State University 2002 — 2007
Public Relations with a Minor in Spanish, Journalism, Mass Communications
Dianna Cook Dianna Cook's Call Center Experience October 1996 - October 2000
Job Englishspeaking TX Certified EC4 w/ ESL Teacher
Industry Education Management
Experience
self-employed September 2010 - Present
Avon Products, Inc July 2006 - Present
Eagle Mountain-Saginaw Independent School District January 2012 - October 2012
Hurst-Euless Bedford ISD September 2010 - May 2012
Trinity Basin Preparatory September 2008 - June 2010
Riek October 2007 - March 2008
American Health and Life April 2001 - June 2005
Call Center October 1996 - October 2000
Skills
Tutoring, Teaching, Event Planning, Public Speaking, Educational Leadership, Leadership
Education
Calvary Cathedral International Bible College 1999 — 2013
Biblical Studies
Bethune-Cookman College 1993 — 1995
B.A., Mass Communications
Daytona State College 1991 — 1993
A.A., Education
University of Houston 1983 — 1983
no degree - just Algebra, Computer Science
self-employed September 2010 - Present
Avon Products, Inc July 2006 - Present
Eagle Mountain-Saginaw Independent School District January 2012 - October 2012
Hurst-Euless Bedford ISD September 2010 - May 2012
Trinity Basin Preparatory September 2008 - June 2010
Riek October 2007 - March 2008
American Health and Life April 2001 - June 2005
Call Center October 1996 - October 2000
Skills
Tutoring, Teaching, Event Planning, Public Speaking, Educational Leadership, Leadership
Education
Calvary Cathedral International Bible College 1999 — 2013
Biblical Studies
Bethune-Cookman College 1993 — 1995
B.A., Mass Communications
Daytona State College 1991 — 1993
A.A., Education
University of Houston 1983 — 1983
no degree - just Algebra, Computer Science
Haley Spicer Haley Spicer's Call Center Experience October 2013 - April 2014
Job Food Service Specialist at Boise School District
Industry Food Production
Experience
Boise School District October 2011 - Present
Call Center October 2013 - April 2014
Alpicella Bakery August 2007 - September 2013
Picture Galleries April 2005 - May 2007
Ross Stores June 2001 - February 2003
Goodwill Staffing Services April 2001 - May 2001
Round Table Pizza August 2000 - April 2001
Skills
Typing, Microsoft Office, Telephone Skills, Customer Satisfaction, Data Entry, Cashiering, Microsoft Word, Fax, 10 Key, Sales, Copying, Inventory Management, Time Management, Process Scheduler, Outlook, Teamwork, Retail, Customer Service, Administrative...
Education
Leapfox Learning 2009 — 2011
no degree, Microsoft Office
Boise State University 2005 — 2008
None, English, Health Informatics
Eagle High School 1999 — 2000
Diploma, English, Desktop Publishing
Boise School District October 2011 - Present
Call Center October 2013 - April 2014
Alpicella Bakery August 2007 - September 2013
Picture Galleries April 2005 - May 2007
Ross Stores June 2001 - February 2003
Goodwill Staffing Services April 2001 - May 2001
Round Table Pizza August 2000 - April 2001
Skills
Typing, Microsoft Office, Telephone Skills, Customer Satisfaction, Data Entry, Cashiering, Microsoft Word, Fax, 10 Key, Sales, Copying, Inventory Management, Time Management, Process Scheduler, Outlook, Teamwork, Retail, Customer Service, Administrative...
Education
Leapfox Learning 2009 — 2011
no degree, Microsoft Office
Boise State University 2005 — 2008
None, English, Health Informatics
Eagle High School 1999 — 2000
Diploma, English, Desktop Publishing
Christopher Lambert, MBA Christopher Lambert, MBA's Call Center Experience March 2013 - Present
Job Dir of Operations / OnBoarding
Industry E-Learning
Experience
Call Center March 2013 - Present
We Add Spice April 2012 - Present
Consultant 2010 - 2013
WoodPellets.com Formerly PelletSales.com February 2009 - June 2010
DSCI Corporation 2006 - January 2009
Brookstone / Gardeners Eden May 2004 - July 2005
j jill 1998 - 2004
Skills
Forecasting, Strategic Planning, Management, Team Leadership, Leadership, Analysis, Cross-functional Team..., SEO, Recruiting, Analytics, Email Marketing, Training, Access, Sales
Education
University of Phoenix 2000 — 2003
MBA, Management / IT
Castleton University 1992 — 1995
BA, Marketing / Management
Spaulding High School 1986 — 1990
Call Center March 2013 - Present
We Add Spice April 2012 - Present
Consultant 2010 - 2013
WoodPellets.com Formerly PelletSales.com February 2009 - June 2010
DSCI Corporation 2006 - January 2009
Brookstone / Gardeners Eden May 2004 - July 2005
j jill 1998 - 2004
Skills
Forecasting, Strategic Planning, Management, Team Leadership, Leadership, Analysis, Cross-functional Team..., SEO, Recruiting, Analytics, Email Marketing, Training, Access, Sales
Education
University of Phoenix 2000 — 2003
MBA, Management / IT
Castleton University 1992 — 1995
BA, Marketing / Management
Spaulding High School 1986 — 1990
Teofilo Marmolejos Teofilo Marmolejos's Call Center Experience March 1996 - November 2000
Job Computer Engineer / IT / Help Desk at Hiring Box
Industry Human Resources
Experience
Hiring Box October 2010 - Present
I.T January 2010 - Present
Western Digital Corp June 2009 - February 2010
OTCA January 2007 - April 2009
Western Union & People PC January 2005 - January 2007
Gala 103.9 FM March 1996 - November 2000
Call Center March 1996 - November 2000
Education
Universidad APEC 2003 — 2007
Bachelors, Computer Science
APEC University
Title, Computer Engineer
APEC University
Title, Computer EngineerManagement Information Systems (MIS)
FastTrain
Fastrain
Our lady of Altagracia
Title, Science and Letters
Our lady of Altagracia
Title, Science and Letters
Hiring Box October 2010 - Present
I.T January 2010 - Present
Western Digital Corp June 2009 - February 2010
OTCA January 2007 - April 2009
Western Union & People PC January 2005 - January 2007
Gala 103.9 FM March 1996 - November 2000
Call Center March 1996 - November 2000
Education
Universidad APEC 2003 — 2007
Bachelors, Computer Science
APEC University
Title, Computer Engineer
APEC University
Title, Computer EngineerManagement Information Systems (MIS)
FastTrain
Fastrain
Our lady of Altagracia
Title, Science and Letters
Our lady of Altagracia
Title, Science and Letters
Robert Hunsche Robert Hunsche's Call Center Experience March 2008 - August 2008
Job Student at Siena Heights University
Industry Facilities Services
Experience
American Red Cross September 2008 - Present
Call Center March 2008 - August 2008
Dollar General June 2007 - March 2008
Quick Plastics February 2001 - March 2002
Education
Siena Heights University 2010 — 2011
Jackson Community College
Have Associate's of Applied Science, Business Administration
American Red Cross September 2008 - Present
Call Center March 2008 - August 2008
Dollar General June 2007 - March 2008
Quick Plastics February 2001 - March 2002
Education
Siena Heights University 2010 — 2011
Jackson Community College
Have Associate's of Applied Science, Business Administration
Lori Rudd's Call Center Experience October 1996 - June 2006
Job Information Technology Trainer at Infosys
Industry Information Technology and Services
Experience
Infosys September 2015 - Present
Lamar Creations, Inc. August 2014 - August 2015
VIVA USA INC 2011 - 2014
Volt Workforce Solutions January 2009 - March 2011
Call Center October 1996 - June 2006
Skills
Management, Administrative..., Technical Writing, Recruiting, Human Resources, Training, Editing, Customer Service, Sourcing, Team Building, Talent Acquisition, Employee Relations, Administrative..., Technical Recruiting, Onboarding, Leadership, Process Improvement, Talent Management, Internet Recruiting, Vendor Management
Education
Eastern Illinois University 1984 — 1988
Bachelor's degree, English Literature (British and Commonwealth)
Eastern Illinois University 1984 — 1988
BA English, English Language and Literature
Infosys September 2015 - Present
Lamar Creations, Inc. August 2014 - August 2015
VIVA USA INC 2011 - 2014
Volt Workforce Solutions January 2009 - March 2011
Call Center October 1996 - June 2006
Skills
Management, Administrative..., Technical Writing, Recruiting, Human Resources, Training, Editing, Customer Service, Sourcing, Team Building, Talent Acquisition, Employee Relations, Administrative..., Technical Recruiting, Onboarding, Leadership, Process Improvement, Talent Management, Internet Recruiting, Vendor Management
Education
Eastern Illinois University 1984 — 1988
Bachelor's degree, English Literature (British and Commonwealth)
Eastern Illinois University 1984 — 1988
BA English, English Language and Literature
Dom Gallegos Dom Gallegos's Call Center Experience 2013 - 2014
Job Community Liaison/Recruiter
Industry Marketing and Advertising
Experience
Call Center 2013 - 2014
Skills
Staff Supervision, Employee Training, Group Presentations, Hostage Negotiation, Crisis Intervention, Project Management, Marketing, Call center start-up, Operations Management, Quality Assurance, Contract Negotiation, Recruiting, Job Descriptions, Job Coaching, Job Fairs, Investment Properties, Customer Service, Leadership
Education
Boise State University 1994 — 1998
Call Center 2013 - 2014
Skills
Staff Supervision, Employee Training, Group Presentations, Hostage Negotiation, Crisis Intervention, Project Management, Marketing, Call center start-up, Operations Management, Quality Assurance, Contract Negotiation, Recruiting, Job Descriptions, Job Coaching, Job Fairs, Investment Properties, Customer Service, Leadership
Education
Boise State University 1994 — 1998
Stacy Milligan (Siefer)'s Call Center Experience January 1998 - January 1999
Job Brand Marketing Manager CRM at TMobile (MetroPCS brand)
Industry Telecommunications
Experience
T-Mobile (MetroPCS Brand) February 2015 - Present
T-Mobile (MetroPCS Brand) January 2012 - January 2015
American Airlines Federal Credit Union August 2011 - January 2012
Verizon 2008 - August 2011
American Messaging June 2006 - November 2007
Verizon Wireless November 2004 - June 2006
Verizon Wireless July 2003 - November 2004
Call Center January 1998 - January 1999
Skills
Online Marketing, Direct Marketing, Event Planning, PPC, Keyword Analysis, Product Management, Market Requirements, Roadmap, Product Requirements..., Trade Publications, Website Copy, Online Advertising, Product Requirements, Strategy, Program Management, Brand Management, Cross-functional Team..., Digital Marketing, Product Marketing, Marketing Copy, Marketing Strategy, Product Launch, Vendor Management, Market Requirements..., Sales, Product Development, Strategic Planning, Advertising, Digital Media, Marketing Management, Budgets, Segmentation, Marketing, Market Planning, Management, Leadership, Telecommunications, Direct Mail, Creative Direction, CRM, Lead Generation, Strategic Partnerships
Education
University of Texas at Dallas - Naveen Jindal School of Management 2001 — 2004
MBA, Marketing & Accounting
University of Arizona 1991 — 1996
BS, Exercise and Sports Science
T-Mobile (MetroPCS Brand) February 2015 - Present
T-Mobile (MetroPCS Brand) January 2012 - January 2015
American Airlines Federal Credit Union August 2011 - January 2012
Verizon 2008 - August 2011
American Messaging June 2006 - November 2007
Verizon Wireless November 2004 - June 2006
Verizon Wireless July 2003 - November 2004
Call Center January 1998 - January 1999
Skills
Online Marketing, Direct Marketing, Event Planning, PPC, Keyword Analysis, Product Management, Market Requirements, Roadmap, Product Requirements..., Trade Publications, Website Copy, Online Advertising, Product Requirements, Strategy, Program Management, Brand Management, Cross-functional Team..., Digital Marketing, Product Marketing, Marketing Copy, Marketing Strategy, Product Launch, Vendor Management, Market Requirements..., Sales, Product Development, Strategic Planning, Advertising, Digital Media, Marketing Management, Budgets, Segmentation, Marketing, Market Planning, Management, Leadership, Telecommunications, Direct Mail, Creative Direction, CRM, Lead Generation, Strategic Partnerships
Education
University of Texas at Dallas - Naveen Jindal School of Management 2001 — 2004
MBA, Marketing & Accounting
University of Arizona 1991 — 1996
BS, Exercise and Sports Science
DiAnna Southard's Call Center Experience December 2011 - May 2012
Job Computer Technician/Consultant, Independent Beauty Consultant
Industry Cosmetics
Experience
Douglas Computer Solutions August 2012 - Present
Mary Kay Idependent Consultant June 2011 - June 2014
Call Center December 2011 - May 2012
Mary Kay Idependent Consultant February 1998 - February 1999
US Navy September 1995 - July 1996
Skills
Networking, System Administration, Troubleshooting, Active Directory, Band, Windows Server, Computer Hardware, Windows XP, Poetry, Security Clearance, Servers
Education
US Navy Information Systems Technician "A" School 1995 — 1996
Chemeketa Community College 1993 — 1995
Woodburn High School 1992 — 1995
Diploma, General Education
Douglas Computer Solutions August 2012 - Present
Mary Kay Idependent Consultant June 2011 - June 2014
Call Center December 2011 - May 2012
Mary Kay Idependent Consultant February 1998 - February 1999
US Navy September 1995 - July 1996
Skills
Networking, System Administration, Troubleshooting, Active Directory, Band, Windows Server, Computer Hardware, Windows XP, Poetry, Security Clearance, Servers
Education
US Navy Information Systems Technician "A" School 1995 — 1996
Chemeketa Community College 1993 — 1995
Woodburn High School 1992 — 1995
Diploma, General Education
Anthony Bloom's Call Center Experience August 1998 - Present
Job Site Director at Sitel
Industry Consumer Services
Experience
Call Center August 1998 - Present
Education
The University of New Mexico - Robert O. Anderson School of Management 1991 — 1995
Call Center August 1998 - Present
Education
The University of New Mexico - Robert O. Anderson School of Management 1991 — 1995
N Mai's Call Center Experience January 2005 - Present
Job Exploring new opportunities
Industry Consumer Services
Experience
Call Center January 2005 - Present
Boeing August 2001 - January 2004
Organic Online June 2000 - July 2001
VIA International 1998 - 1999
VIA International 1998 - 1999
Skills
Call Centers, Management, Team Building, Sales, Operations Management, Customer Experience, Customer Satisfaction, Microsoft Office, Process Improvement, Project Management, Graphic Design
Education
Illinois Institute of Art 2001 — 2003
n/a, Graphic Design
Kansas State University 1993 — 1998
Call Center January 2005 - Present
Boeing August 2001 - January 2004
Organic Online June 2000 - July 2001
VIA International 1998 - 1999
VIA International 1998 - 1999
Skills
Call Centers, Management, Team Building, Sales, Operations Management, Customer Experience, Customer Satisfaction, Microsoft Office, Process Improvement, Project Management, Graphic Design
Education
Illinois Institute of Art 2001 — 2003
n/a, Graphic Design
Kansas State University 1993 — 1998
Rhonda Cox's Call Center Experience January 2007 - August 2008
Job Volunteer positionDirector of Membership at NBMBAATwin Cities
Industry Human Resources
Experience
NBMBAA-Twin Cities March 2014 - Present
Cargill March 2011 - Present
Cargill February 2011 - Present
SUPERVALU August 2009 - March 2011
Pottery Barn 2009 - 2011
TARGET CORPORATION September 2008 - January 2009
Call Center January 2007 - August 2008
ACCENTURE HR SERVICES August 2005 - December 2006
BANANA REPUBLIC December 2004 - July 2005
Gap May 1999 - December 2004
Skills
Succession Planning, Employee Relations, Performance Management, Human Resources, Talent Management, Recruiting, Training
Education
Howard University 1982 — 1987
Fashion Fundamentals
Henry Ford High School
Howard University
Bachelor of Science, Merchandising
University of Minnesota
Graduate Coursework, Industrial Relations
NBMBAA-Twin Cities March 2014 - Present
Cargill March 2011 - Present
Cargill February 2011 - Present
SUPERVALU August 2009 - March 2011
Pottery Barn 2009 - 2011
TARGET CORPORATION September 2008 - January 2009
Call Center January 2007 - August 2008
ACCENTURE HR SERVICES August 2005 - December 2006
BANANA REPUBLIC December 2004 - July 2005
Gap May 1999 - December 2004
Skills
Succession Planning, Employee Relations, Performance Management, Human Resources, Talent Management, Recruiting, Training
Education
Howard University 1982 — 1987
Fashion Fundamentals
Henry Ford High School
Howard University
Bachelor of Science, Merchandising
University of Minnesota
Graduate Coursework, Industrial Relations
Deb Diehl's Call Center Experience June 2007 - October 2009
Job Dynamic Service Delivery Leader
Industry Computer Software
Experience
Velocity Technology Solutions March 2015 - September 2015
Velocity Technology Solutions February 2014 - March 2015
Velocity Technology Solutions October 2012 - March 2014
Velocity Technology Solutions August 2011 - October 2012
Call Center June 2007 - October 2009
CPP NORTH AMERICA L.L.C June 2006 - June 2007
CPP NORTH AMERICA L.L.C August 2004 - June 2006
CPP NORTH AMERICA L.L.C August 2002 - August 2004
Qwest Communications September 1998 - May 2002
Qwest Communications September 1997 - September 1998
Skills
Process Improvement, Customer Service, Management, Call Centers, Leadership, Business Process, Training, Customer Retention, Call Center, Recruiting, Sales, Coaching, Human Resources, Outlook, Telecommunications, Microsoft Excel, Product Development, BrainShark, Google Docs, Google Sheets, Google Slides, Google Sites, Google Drive, WebEx, ITIL v3 Foundations..., Send Word Now, Intergation, Global Management, Business Analysis, Integration, Vendor Management
Education
University of Phoenix 2003 — 2005
MBA, Marketing
Pennsylvania State University, State 1992 — 1996
Bachelor of Arts, Telecommunications
North East High School 1988 — 1992
Velocity Technology Solutions March 2015 - September 2015
Velocity Technology Solutions February 2014 - March 2015
Velocity Technology Solutions October 2012 - March 2014
Velocity Technology Solutions August 2011 - October 2012
Call Center June 2007 - October 2009
CPP NORTH AMERICA L.L.C June 2006 - June 2007
CPP NORTH AMERICA L.L.C August 2004 - June 2006
CPP NORTH AMERICA L.L.C August 2002 - August 2004
Qwest Communications September 1998 - May 2002
Qwest Communications September 1997 - September 1998
Skills
Process Improvement, Customer Service, Management, Call Centers, Leadership, Business Process, Training, Customer Retention, Call Center, Recruiting, Sales, Coaching, Human Resources, Outlook, Telecommunications, Microsoft Excel, Product Development, BrainShark, Google Docs, Google Sheets, Google Slides, Google Sites, Google Drive, WebEx, ITIL v3 Foundations..., Send Word Now, Intergation, Global Management, Business Analysis, Integration, Vendor Management
Education
University of Phoenix 2003 — 2005
MBA, Marketing
Pennsylvania State University, State 1992 — 1996
Bachelor of Arts, Telecommunications
North East High School 1988 — 1992
Jill Hemmen's Call Center Experience October 1996 - April 1998
Job Manager, Regional EHR Ambulatory Implementation at Trinity Health
Industry Information Technology and Services
Experience
CHE Trinity Health October 2013 - Present
Trinity Health March 2012 - October 2013
Trinity Health July 2011 - April 2012
Wayne State University Physician Group July 2007 - July 2011
Wayne State University Physician Group September 2000 - July 2007
SelectCare April 1998 - September 2000
Call Center October 1996 - April 1998
Medaphis aka Cycare May 1989 - October 1996
Skills
EHR, EMR, Software Documentation, Healthcare, Healthcare Information..., Ambulatory, Crystal Reports, NextGen, Process Improvement, HIPAA, Project Management, HL7, Informatics, Hospitals, Healthcare Management, PMP, Cerner, Visio, Business Analysis, Integration, Software Implementation, Management, Vendor Management, Leadership, ITIL Service Strategy
Education
New Horizons 2009 — 2009
Certificate, Project Management Prep Class
Walsh College 2003 — 2005
Bachelors of Business Administration, 2005
Walsh College of Accountancy and Business Administration 2003 — 2005
BBA
Macomb Community College 1993 — 1995
Associate, Business
CHE Trinity Health October 2013 - Present
Trinity Health March 2012 - October 2013
Trinity Health July 2011 - April 2012
Wayne State University Physician Group July 2007 - July 2011
Wayne State University Physician Group September 2000 - July 2007
SelectCare April 1998 - September 2000
Call Center October 1996 - April 1998
Medaphis aka Cycare May 1989 - October 1996
Skills
EHR, EMR, Software Documentation, Healthcare, Healthcare Information..., Ambulatory, Crystal Reports, NextGen, Process Improvement, HIPAA, Project Management, HL7, Informatics, Hospitals, Healthcare Management, PMP, Cerner, Visio, Business Analysis, Integration, Software Implementation, Management, Vendor Management, Leadership, ITIL Service Strategy
Education
New Horizons 2009 — 2009
Certificate, Project Management Prep Class
Walsh College 2003 — 2005
Bachelors of Business Administration, 2005
Walsh College of Accountancy and Business Administration 2003 — 2005
BBA
Macomb Community College 1993 — 1995
Associate, Business
Sonoma Fragassi's Call Center Experience December 2006 - March 2010
Job Interim Center Manager at Purple Communications, Inc
Industry Consumer Services
Experience
Purple Communications, Inc January 2013 - March 2013
Purple Communications Inc March 2010 - January 2013
Purple Communications Inc July 2011 - March 2012
Interpretek December 2006 - March 2010
Call Center December 2006 - March 2010
Interpretek December 2006 - March 2010
Skills
Management, Customer Service, Analysis, Microsoft Office, Public Speaking, Event Planning, Training, Microsoft Excel, Outlook, Teaching, Research, Microsoft Word, Coaching, Team Leadership, PowerPoint, Quality Assurance, American Sign Language, Time Management, Human Resources, Recruiting
Education
Rochester Institute of Technology 2009 — 2010
Master of Science, Management, Project Management
Rochester Institute of Technology 2006 — 2008
Bachelor of Science Degree, ASL-English
Purple Communications, Inc January 2013 - March 2013
Purple Communications Inc March 2010 - January 2013
Purple Communications Inc July 2011 - March 2012
Interpretek December 2006 - March 2010
Call Center December 2006 - March 2010
Interpretek December 2006 - March 2010
Skills
Management, Customer Service, Analysis, Microsoft Office, Public Speaking, Event Planning, Training, Microsoft Excel, Outlook, Teaching, Research, Microsoft Word, Coaching, Team Leadership, PowerPoint, Quality Assurance, American Sign Language, Time Management, Human Resources, Recruiting
Education
Rochester Institute of Technology 2009 — 2010
Master of Science, Management, Project Management
Rochester Institute of Technology 2006 — 2008
Bachelor of Science Degree, ASL-English
Damea Haselrig's Call Center Experience July 2004 - March 2005
Job Administrative Assistant in the Codes and Permits Office
Industry Government Administration
Experience
City of Johnstown August 2010 - October 2010
Bureau of Worker's Compensation January 2009 - March 2009
John P. Murtha Neuroscience and Pain Institute January 2009 - March 2009
Value City November 2006 - November 2008
Value City November 2006 - November 2008
The Peer Group June 2005 - March 2007
Call Center July 2004 - March 2005
American Red Cross February 2004 - April 2004
Skills
Workshop Facilitation, Team Building, Conflict Management, Leadership, Customer Service, Cpr Certified, Strategic Planning
Education
Cambria-Rowe Business College-Johnstown 2011 — 2013
AAS, Medical Office Administration, focusing on Medical Transcription
Pennsylvania Highlands Community College 2007 — 2009
Associates Degree, Healthcare Management
Pennsylvania Highland Community College 2002 — 2004
Associates Degree, Secretarial Technology
City of Johnstown August 2010 - October 2010
Bureau of Worker's Compensation January 2009 - March 2009
John P. Murtha Neuroscience and Pain Institute January 2009 - March 2009
Value City November 2006 - November 2008
Value City November 2006 - November 2008
The Peer Group June 2005 - March 2007
Call Center July 2004 - March 2005
American Red Cross February 2004 - April 2004
Skills
Workshop Facilitation, Team Building, Conflict Management, Leadership, Customer Service, Cpr Certified, Strategic Planning
Education
Cambria-Rowe Business College-Johnstown 2011 — 2013
AAS, Medical Office Administration, focusing on Medical Transcription
Pennsylvania Highlands Community College 2007 — 2009
Associates Degree, Healthcare Management
Pennsylvania Highland Community College 2002 — 2004
Associates Degree, Secretarial Technology
Pamela Anderson's Call Center Experience February 1987 - October 1989
Job Support Operations Coordinator/Manager
Industry Program Development
Experience
Coverall of St. Louis August 2009 - Present
Maritz October 1993 - January 2009
McDonnell Douglas / Boeing October 1989 - September 1992
International Masters Publishers February 1987 - October 1989
Call Center February 1987 - October 1989
Education
Los Angeles Trade Tech 1987 — 1989
Construction Architectural Drafting
Brooks College 1980 — 1982
AA, Marketing
Mesa College 1978 — 1980
AA, Marketing
Coverall of St. Louis August 2009 - Present
Maritz October 1993 - January 2009
McDonnell Douglas / Boeing October 1989 - September 1992
International Masters Publishers February 1987 - October 1989
Call Center February 1987 - October 1989
Education
Los Angeles Trade Tech 1987 — 1989
Construction Architectural Drafting
Brooks College 1980 — 1982
AA, Marketing
Mesa College 1978 — 1980
AA, Marketing
Dale Ries's Call Center Experience September 2014 - Present
Job Call Center Representative
Industry Consumer Services
Experience
Call Center September 2014 - Present
Drake Software October 2007 - July 2011
Highlands-Cashiers Hospital September 2005 - October 2007
Skills
SharePoint, Software Documentation, Troubleshooting, Technical Support, Active Directory, Databases, VB.NET, Computer Hardware, Management, Microsoft Office, Operating Systems, Microsoft Excel, Customer Satisfaction, Access, Customer Service, Public Speaking, Team Building, Microsoft SQL Server, Visio, ASP, Windows Server, Windows XP, Windows, Security, Software Installation, Windows 7, Hardware, Soldering
Education
Trevecca Nazarene University 1981 — 1986
BS, Technology
Southwestern Community College
Call Center September 2014 - Present
Drake Software October 2007 - July 2011
Highlands-Cashiers Hospital September 2005 - October 2007
Skills
SharePoint, Software Documentation, Troubleshooting, Technical Support, Active Directory, Databases, VB.NET, Computer Hardware, Management, Microsoft Office, Operating Systems, Microsoft Excel, Customer Satisfaction, Access, Customer Service, Public Speaking, Team Building, Microsoft SQL Server, Visio, ASP, Windows Server, Windows XP, Windows, Security, Software Installation, Windows 7, Hardware, Soldering
Education
Trevecca Nazarene University 1981 — 1986
BS, Technology
Southwestern Community College
Jessica Schroeder's Call Center Experience February 1999 - May 2001
Job Agile Coach at World Wide Technology
Industry Information Technology and Services
Experience
World Wide Technology October 2012 - Present
World Wide Technology February 2012 - Present
World Wide Technology February 2012 - October 2012
Marine Technology Inc. June 2008 - February 2012
Mercury Marine March 2006 - June 2008
Mercury Marine February 2004 - March 2006
Charter Communications May 2001 - February 2004
Call Center February 1999 - May 2001
Skills
Microsoft Office, Microsoft Project 2010, Quickbooks, SQL, IT Support, Customer Satisfaction, Customer Service, Customer Retention, Administrative Support, Bookkeeping, Accounts Payable, Accounts Receivable, Marketing Communications, Online Marketing, Digital Photography, Accounting, Project Management, Scrum, Agile & Waterfall..., Troubleshooting, Leadership, Administrative..., Management, QuickBooks, MS Project
Education
University of Missouri-Saint Louis 2011 — 2011
Microsoft Project 2010
University of Wisconsin-Oshkosh 2006 — 2008
Workplace Communication
Marian University 2005 — 2006
Communication
World Wide Technology October 2012 - Present
World Wide Technology February 2012 - Present
World Wide Technology February 2012 - October 2012
Marine Technology Inc. June 2008 - February 2012
Mercury Marine March 2006 - June 2008
Mercury Marine February 2004 - March 2006
Charter Communications May 2001 - February 2004
Call Center February 1999 - May 2001
Skills
Microsoft Office, Microsoft Project 2010, Quickbooks, SQL, IT Support, Customer Satisfaction, Customer Service, Customer Retention, Administrative Support, Bookkeeping, Accounts Payable, Accounts Receivable, Marketing Communications, Online Marketing, Digital Photography, Accounting, Project Management, Scrum, Agile & Waterfall..., Troubleshooting, Leadership, Administrative..., Management, QuickBooks, MS Project
Education
University of Missouri-Saint Louis 2011 — 2011
Microsoft Project 2010
University of Wisconsin-Oshkosh 2006 — 2008
Workplace Communication
Marian University 2005 — 2006
Communication
Silvino Castro's Call Center Experience August 2008 - April 2009
Job Experienced Consumer Products Sales Professional
Industry Banking
Experience
JPMorgan Chase August 2010 - Present
JPMorgan Chase August 2010 - June 2014
Verizon Fios May 2009 - July 2010
Intel Corporation January 2001 - May 2009
Call Center August 2008 - April 2009
Intel Corporation November 2006 - February 2009
Sales January 2008 - May 2008
Texas Work Force Commission January 2007 - November 2007
South Region of Florida October 2001 - November 2006
Ekman & Co September 2002 - September 2006
Skills
Sales, Customer Satisfaction, Customer Service, Training, Software Documentation, Call Centers, Event Management, Marketing, Retail, Sales Management, Finance, Accounting, Leadership, Banking, Human Resources
Education
US Marine Corp 1996 — 2000
The University of Texas at Arlington
B.A, Computer Science; Computer Science
JPMorgan Chase August 2010 - Present
JPMorgan Chase August 2010 - June 2014
Verizon Fios May 2009 - July 2010
Intel Corporation January 2001 - May 2009
Call Center August 2008 - April 2009
Intel Corporation November 2006 - February 2009
Sales January 2008 - May 2008
Texas Work Force Commission January 2007 - November 2007
South Region of Florida October 2001 - November 2006
Ekman & Co September 2002 - September 2006
Skills
Sales, Customer Satisfaction, Customer Service, Training, Software Documentation, Call Centers, Event Management, Marketing, Retail, Sales Management, Finance, Accounting, Leadership, Banking, Human Resources
Education
US Marine Corp 1996 — 2000
The University of Texas at Arlington
B.A, Computer Science; Computer Science
Christian Pitschka's Call Center Experience July 2010 - August 2012
Job Authorization Representative at TChek Systems
Industry Executive Office
Experience
T-Chek Systems July 2010 - August 2012
Call Center July 2010 - August 2012
Undercar Specialists Inc January 2009 - May 2010
Threewire Inc February 2010 - April 2010
General Casualty, QBE September 2000 - January 2009
General Casualty Insurance September 2000 - January 2009
Adapt Inc September 1999 - September 2000
Adapt Inc September 1999 - September 2000
Custom Research Inc May 1997 - September 1999
Custom Research Inc May 1997 - September 1999
Skills
Management, Outlook, Customer Service, Event Planning, Microsoft Word, Teamwork, Microsoft Excel, Microsoft Office
Education
Minneapolis College of Art and Design 1994 — 1998
BFA, Animation and Video
Minneapolis College of Art and Design 1994 — 1998
BFA Minneapolis College, Video and Animation
T-Chek Systems July 2010 - August 2012
Call Center July 2010 - August 2012
Undercar Specialists Inc January 2009 - May 2010
Threewire Inc February 2010 - April 2010
General Casualty, QBE September 2000 - January 2009
General Casualty Insurance September 2000 - January 2009
Adapt Inc September 1999 - September 2000
Adapt Inc September 1999 - September 2000
Custom Research Inc May 1997 - September 1999
Custom Research Inc May 1997 - September 1999
Skills
Management, Outlook, Customer Service, Event Planning, Microsoft Word, Teamwork, Microsoft Excel, Microsoft Office
Education
Minneapolis College of Art and Design 1994 — 1998
BFA, Animation and Video
Minneapolis College of Art and Design 1994 — 1998
BFA Minneapolis College, Video and Animation
Keating Kuhn's Call Center Experience January 1997 - January 2002
Job Sr Pricing and Contract Analyst at Depomed, Inc.
Industry Pharmaceuticals
Experience
Depomed, Inc. June 2014 - Present
Boehringer Ingelheim Pharmaceuticals, Inc May 2011 - May 2014
Boehringer Ingelheim May 2005 - April 2011
Boehringer Ingelheim February 2002 - April 2005
Call Center January 1997 - January 2002
7 ELEVEN January 1991 - January 1992
Skills
Contract Management, Managed Care
Education
Sacred Heart University 2006 — 2009
Master of Business Administration, 2009
Providence College 1985 — 1989
Bachelor of Arts, HISTORY
Depomed, Inc. June 2014 - Present
Boehringer Ingelheim Pharmaceuticals, Inc May 2011 - May 2014
Boehringer Ingelheim May 2005 - April 2011
Boehringer Ingelheim February 2002 - April 2005
Call Center January 1997 - January 2002
7 ELEVEN January 1991 - January 1992
Skills
Contract Management, Managed Care
Education
Sacred Heart University 2006 — 2009
Master of Business Administration, 2009
Providence College 1985 — 1989
Bachelor of Arts, HISTORY
Shandrel Canady MBA, MHRM's Call Center Experience August 2007 - February 2008
Job at
Industry Insurance
Experience
Travelers October 2014 - Present
Liberty Mutual Insurance May 2014 - October 2014
State Farm January 2012 - May 2014
Chicago Vocational Career Academy September 2008 - June 2011
City Colleges of June 2010 - July 2010
Public School April 2008 - September 2008
Call Center August 2007 - February 2008
City of Chicago Comptroller's Office July 2005 - October 2006
Skills
Special Education, Accounting, Teaching, Classroom, Administrative..., Disabilities, Microsoft Office, Customer Service, Strategic Planning, Public Speaking, Microsoft Excel, Coaching, Insurance, Outlook, Leadership, Time Management
Education
Keller Graduate School of Management of DeVry University 2010 — 2011
MHRM, Human Resource Managemet
Keller Graduate School of Management of DeVry University 2008 — 2010
Master, MBA
DeVry University 2003 — 2006
Bachelor of Science, Business Administration; Health Services Management
Travelers October 2014 - Present
Liberty Mutual Insurance May 2014 - October 2014
State Farm January 2012 - May 2014
Chicago Vocational Career Academy September 2008 - June 2011
City Colleges of June 2010 - July 2010
Public School April 2008 - September 2008
Call Center August 2007 - February 2008
City of Chicago Comptroller's Office July 2005 - October 2006
Skills
Special Education, Accounting, Teaching, Classroom, Administrative..., Disabilities, Microsoft Office, Customer Service, Strategic Planning, Public Speaking, Microsoft Excel, Coaching, Insurance, Outlook, Leadership, Time Management
Education
Keller Graduate School of Management of DeVry University 2010 — 2011
MHRM, Human Resource Managemet
Keller Graduate School of Management of DeVry University 2008 — 2010
Master, MBA
DeVry University 2003 — 2006
Bachelor of Science, Business Administration; Health Services Management
Kathleen Follis's Call Center Experience April 1995 - April 1997
Job Art History Professor and Campus Gallery Director at West Valley College
Industry Higher Education
Experience
West Valley Community College February 2001 - Present
Barnes and Noble July 2003 - June 2005
San Jose State University February 2002 - June 2004
Avaya, Inc. (Lucent Technologies) July 1998 - April 2001
Avaya, Inc. (Formerly Lucent Technologies) July 1998 - April 2001
Avaya July 1998 - October 1999
Siemens Business Communications, Inc. May 1997 - June 1998
Siemens Business Communications April 1995 - April 1997
Call Center April 1995 - April 1997
Siemens Business Communications December 1993 - April 1995
Skills
Training Presentations, Sales Campaigns, Project Management, Team Building, Multicultural Teams, Direct Consumer Sales, Sales Literature, Mentoring Of Staff, Product Management
Education
San Jose State University 2001 — 2006
MA, Art History
San Jose State University 1975 — 1980
BA, Marketing
San Jose State University
BS, Business Administration
San Jose State University
Art History 2006
San Jose State University
West Valley Community College February 2001 - Present
Barnes and Noble July 2003 - June 2005
San Jose State University February 2002 - June 2004
Avaya, Inc. (Lucent Technologies) July 1998 - April 2001
Avaya, Inc. (Formerly Lucent Technologies) July 1998 - April 2001
Avaya July 1998 - October 1999
Siemens Business Communications, Inc. May 1997 - June 1998
Siemens Business Communications April 1995 - April 1997
Call Center April 1995 - April 1997
Siemens Business Communications December 1993 - April 1995
Skills
Training Presentations, Sales Campaigns, Project Management, Team Building, Multicultural Teams, Direct Consumer Sales, Sales Literature, Mentoring Of Staff, Product Management
Education
San Jose State University 2001 — 2006
MA, Art History
San Jose State University 1975 — 1980
BA, Marketing
San Jose State University
BS, Business Administration
San Jose State University
Art History 2006
San Jose State University
Angelo Iaconetti's Call Center Experience October 2001 - September 2004
Job Professor at Pennsylvania School of Business
Industry Education Management
Experience
Pennsylvania School of Business January 2010 - Present
Stroudsburg Area High School January 2009 - Present
Club Z Tutoring Services May 2008 - Present
Ninth Grade August 2006 - May 2007
Enablx Inc September 2001 - October 2004
Call Center October 2001 - September 2004
Friendly's Restaurant October 2000 - September 2001
Education
East Stroudsburg University of Pennsylvania 1994 — 1999
BS, Commercial Recreation and Leisure Services Management
East Stroudsburg University
Bachelor of Science, Commercial Recreation and Leisure Services Management
East Stroudsburg University
Master of Arts, History
East Stroudsburg University
Master of Education, Secondary Education
East Stroudsburg University
Pennsylvania School of Business
Stroudsburg Area School District
Pennsylvania School of Business January 2010 - Present
Stroudsburg Area High School January 2009 - Present
Club Z Tutoring Services May 2008 - Present
Ninth Grade August 2006 - May 2007
Enablx Inc September 2001 - October 2004
Call Center October 2001 - September 2004
Friendly's Restaurant October 2000 - September 2001
Education
East Stroudsburg University of Pennsylvania 1994 — 1999
BS, Commercial Recreation and Leisure Services Management
East Stroudsburg University
Bachelor of Science, Commercial Recreation and Leisure Services Management
East Stroudsburg University
Master of Arts, History
East Stroudsburg University
Master of Education, Secondary Education
East Stroudsburg University
Pennsylvania School of Business
Stroudsburg Area School District
Greg Regenbaum's Call Center Experience June 2009 - August 2009
Job Risk Analytics at NextEra Energy Power Marketing
Industry Financial Services
Experience
NextEra Energy Resources September 2013 - Present
Florida State University August 2012 - Present
NextEra Energy Resources June 2011 - August 2011
Merrill Lynch Global Wealth Management June 2010 - August 2010
Florida State University January 2010 - January 2010
Call Center June 2009 - August 2009
Pain Medicine Physicians June 2008 - August 2008
Skills
Microsoft Excel, Microsoft Office, Financial Modeling, Valuation, Financial Analysis, PowerPoint, Microsoft Word, Risk Management, Investments, Social Media, Customer Service, Public Speaking, Analysis, Marketing
Education
Florida State University 2012 — 2013
Master of Science in Finance, Finance, Graduate
Florida State University 2008 — 2012
Bachelor of Science, Finance and Real Estate with Honors, Senior
NextEra Energy Resources September 2013 - Present
Florida State University August 2012 - Present
NextEra Energy Resources June 2011 - August 2011
Merrill Lynch Global Wealth Management June 2010 - August 2010
Florida State University January 2010 - January 2010
Call Center June 2009 - August 2009
Pain Medicine Physicians June 2008 - August 2008
Skills
Microsoft Excel, Microsoft Office, Financial Modeling, Valuation, Financial Analysis, PowerPoint, Microsoft Word, Risk Management, Investments, Social Media, Customer Service, Public Speaking, Analysis, Marketing
Education
Florida State University 2012 — 2013
Master of Science in Finance, Finance, Graduate
Florida State University 2008 — 2012
Bachelor of Science, Finance and Real Estate with Honors, Senior
Tenelle Harris's Call Center Experience August 2010 - October 2011
Job Seeking to utilize my skills in Customer Service and Administrative Work
Industry Consumer Services
Experience
SEARS HOMETOWN STORE August 2015 - Present
Dakota Watch Company March 2014 - Present
Purebody Fitness Studios July 2014 - November 2014
Gxi Outdoor Power June 2012 - July 2013
CVS Pharmacy October 2011 - February 2012
Call Center August 2010 - October 2011
Skills
Management, Microsoft Excel, Microsoft Office, Sales, Administration
Education
Allen University 2003 — 2006
Biology, Biology, General
SEARS HOMETOWN STORE August 2015 - Present
Dakota Watch Company March 2014 - Present
Purebody Fitness Studios July 2014 - November 2014
Gxi Outdoor Power June 2012 - July 2013
CVS Pharmacy October 2011 - February 2012
Call Center August 2010 - October 2011
Skills
Management, Microsoft Excel, Microsoft Office, Sales, Administration
Education
Allen University 2003 — 2006
Biology, Biology, General
David C McAlpine's Call Center Experience April 2012 - June 2012
Job Project Manager at BDCM, LLC
Industry Architecture & Planning
Experience
BDCM, LLC May 2012 - Present
McAlpine Associates March 2004 - November 2012
Academy Fire Protection April 2012 - June 2012
Call Center April 2012 - June 2012
KNC Electric May 2011 - April 2012
Grille Fabrication May 2009 - June 2009
Wainlands. Inc, Metal Furniture Fabrication August 2008 - February 2009
UPS September 2007 - August 2008
Eljin Construction June 2006 - August 2008
First Air Worldwide Services August 2003 - October 2004
Skills
Online Advertising, Account Management, Transportation, Project Management, Shipping, Warehousing
Education
DeVry University
Hunter College
Monsignor McClancy High School
BDCM, LLC May 2012 - Present
McAlpine Associates March 2004 - November 2012
Academy Fire Protection April 2012 - June 2012
Call Center April 2012 - June 2012
KNC Electric May 2011 - April 2012
Grille Fabrication May 2009 - June 2009
Wainlands. Inc, Metal Furniture Fabrication August 2008 - February 2009
UPS September 2007 - August 2008
Eljin Construction June 2006 - August 2008
First Air Worldwide Services August 2003 - October 2004
Skills
Online Advertising, Account Management, Transportation, Project Management, Shipping, Warehousing
Education
DeVry University
Hunter College
Monsignor McClancy High School
Louise Holliday's Call Center Experience July 2013 - Present
Job Pharmacy Technician in training at Call Center
Industry Education Management
Experience
Call Center July 2013 - Present
Tucson Unified School District August 2012 - May 2013
Pima County December 2010 - August 2011
Education
Pima Community College
Liberal Arts and Sciences/Liberal Studies
Riverside Community College
certification in Graphic Arts Technology, offset press operations
Call Center July 2013 - Present
Tucson Unified School District August 2012 - May 2013
Pima County December 2010 - August 2011
Education
Pima Community College
Liberal Arts and Sciences/Liberal Studies
Riverside Community College
certification in Graphic Arts Technology, offset press operations
Daniel Budnik's Call Center Experience May 2004 - December 2004
Job Accounts Payable at Terry Hines & Associates
Industry Marketing and Advertising
Experience
McFarland Books May 2014 - Present
Word4Word4You July 2012 - Present
Delicious Vinyl July 2012 - April 2014
Headpress Books February 2012 - September 2013
Say It Back September 2011 - December 2011
Terry Hines & Associates February 2006 - October 2011
Terry Hines and Associates February 2006 - October 2011
Call Center May 2004 - December 2004
Countrywide May 2003 - November 2003
Oro America January 2001 - September 2001
Skills
Accounts Receivable, Management, Customer Service, Microsoft Excel, Accounts Payable, Accounting, QuickBooks, Writing, Advertising, Bookkeeping, Account Reconciliation, Creative Writing, Bank Reconciliation, Social Media, Microsoft Office
Education
Ithaca College 1991 — 1995
Communications, Cinema, English, Writing
Ithaca College
Bachelor of Science, Communications
McFarland Books May 2014 - Present
Word4Word4You July 2012 - Present
Delicious Vinyl July 2012 - April 2014
Headpress Books February 2012 - September 2013
Say It Back September 2011 - December 2011
Terry Hines & Associates February 2006 - October 2011
Terry Hines and Associates February 2006 - October 2011
Call Center May 2004 - December 2004
Countrywide May 2003 - November 2003
Oro America January 2001 - September 2001
Skills
Accounts Receivable, Management, Customer Service, Microsoft Excel, Accounts Payable, Accounting, QuickBooks, Writing, Advertising, Bookkeeping, Account Reconciliation, Creative Writing, Bank Reconciliation, Social Media, Microsoft Office
Education
Ithaca College 1991 — 1995
Communications, Cinema, English, Writing
Ithaca College
Bachelor of Science, Communications
Caitlin Appell's Call Center Experience October 2012 - Present
Job Customer Service Representative
Industry Consumer Services
Experience
Call Center October 2012 - Present
TruGreen / Greenlawn Canada August 2012 - September 2012
Cardiothoracic Surgical Associates January 2012 - May 2012
SUNY Brockport October 2009 - May 2010
Skills
Customer Service, Phone Etiquette, Credit Unions, Community Outreach, Volunteer Management, Research, Resume Writing, Critical Thinking, Event Planning, Microsoft Office, Customer Support, Patience, Sales, Up-selling, Cross Selling, Document Management, Medical Records, Administrative..., Call Centers
Education
SUNY Brockport 2006 — 2010
BS, Psychology
Call Center October 2012 - Present
TruGreen / Greenlawn Canada August 2012 - September 2012
Cardiothoracic Surgical Associates January 2012 - May 2012
SUNY Brockport October 2009 - May 2010
Skills
Customer Service, Phone Etiquette, Credit Unions, Community Outreach, Volunteer Management, Research, Resume Writing, Critical Thinking, Event Planning, Microsoft Office, Customer Support, Patience, Sales, Up-selling, Cross Selling, Document Management, Medical Records, Administrative..., Call Centers
Education
SUNY Brockport 2006 — 2010
BS, Psychology
Steve Listorti's Call Center Experience 2008 - 2008
Job Hospital & Health Care Professional
Industry Hospital & Health Care
Experience
Health Net of the Northeast, Inc 2008 - 2011
Call Center 2008 - 2008
Health Net of the Northeast, Inc. 2005 - 2008
Nielsen Media Research 2003 - 2004
The Printing Department, Inc 2003 - 2003
Quinnipiac University Polling Institute 1998 - 2003
Skills
Windows 7, MS Excel, MS Word, MS Powerpoint, Javascript (basic)
Education
Quinnipiac University 1998 — 2003
Bachelor's Degree, Computer Information Systems
Health Net of the Northeast, Inc 2008 - 2011
Call Center 2008 - 2008
Health Net of the Northeast, Inc. 2005 - 2008
Nielsen Media Research 2003 - 2004
The Printing Department, Inc 2003 - 2003
Quinnipiac University Polling Institute 1998 - 2003
Skills
Windows 7, MS Excel, MS Word, MS Powerpoint, Javascript (basic)
Education
Quinnipiac University 1998 — 2003
Bachelor's Degree, Computer Information Systems
Kirsten Hardway's Call Center Experience January 2010 - May 2010
Job Customer Service Associate at Hastings Entertainment
Industry Retail
Experience
Hastings Entertainment October 2011 - Present
Hastings Entertainment October 2011 - Present
Oklahoma City University August 2009 - December 2010
Upper Crust Wood Fired Pizza September 2010 - November 2010
Vista Camps June 2010 - July 2010
Call Center January 2010 - May 2010
Oklahoma City University September 2009 - December 2009
AMC Entertainment September 2008 - March 2009
Education
Missouri State University
Oklahoma City University
Hastings Entertainment October 2011 - Present
Hastings Entertainment October 2011 - Present
Oklahoma City University August 2009 - December 2010
Upper Crust Wood Fired Pizza September 2010 - November 2010
Vista Camps June 2010 - July 2010
Call Center January 2010 - May 2010
Oklahoma City University September 2009 - December 2009
AMC Entertainment September 2008 - March 2009
Education
Missouri State University
Oklahoma City University
Nattanid Kohn's Call Center Experience January 2005 - January 2006
Job Medical Practice Professional
Industry Medical Practice
Experience
Community Acupuncture October 2011 - Present
2004 Mae Yom Palace Hotel March 2004 - Present
Maeyom Palace hotel February 2006 - March 2007
Call Center January 2005 - January 2006
Skills
Language Skills, Microsoft Office, Medical Terminology
Education
South Seattle College 2011 — 2011
Certificated, Medical Office
naresuan Thailand 2000 — 2004
BA, English
Naresuan University
BA, English2004
Seattle Central College
South Seattle College
Community Acupuncture October 2011 - Present
2004 Mae Yom Palace Hotel March 2004 - Present
Maeyom Palace hotel February 2006 - March 2007
Call Center January 2005 - January 2006
Skills
Language Skills, Microsoft Office, Medical Terminology
Education
South Seattle College 2011 — 2011
Certificated, Medical Office
naresuan Thailand 2000 — 2004
BA, English
Naresuan University
BA, English2004
Seattle Central College
South Seattle College
Jennifer MENDIOLA's Call Center Experience February 2008 - April 2008
Job Administrative Assistant
Industry Hospital & Health Care
Experience
Administrative Assistant Freelancer January 2012 - Present
Takeda Pharmaceuticals North America January 2009 - March 2009
Call Center February 2008 - April 2008
University Behavioral Center July 2007 - December 2007
Alexian Brothers Behavioral Health Hospital October 2005 - July 2007
Healthcare In-services, Inc July 2006 - November 2006
Retirement Home September 2006 - October 2006
Resurrection Medical Center November 2005 - February 2006
Medical Assistant March 2005 - February 2006
Pelletier & Associates September 2003 - December 2005
Skills
Hospitals
Education
Harper College 2011 — 2013
Harper College
Associate, Register
University of Phoenix
Associate Degree, Health Care Administration
Administrative Assistant Freelancer January 2012 - Present
Takeda Pharmaceuticals North America January 2009 - March 2009
Call Center February 2008 - April 2008
University Behavioral Center July 2007 - December 2007
Alexian Brothers Behavioral Health Hospital October 2005 - July 2007
Healthcare In-services, Inc July 2006 - November 2006
Retirement Home September 2006 - October 2006
Resurrection Medical Center November 2005 - February 2006
Medical Assistant March 2005 - February 2006
Pelletier & Associates September 2003 - December 2005
Skills
Hospitals
Education
Harper College 2011 — 2013
Harper College
Associate, Register
University of Phoenix
Associate Degree, Health Care Administration
Rachel Nevill's Call Center Experience October 2010 - February 2011
Job Intern at University of Kentucky Space Systems Lab
Industry Mechanical or Industrial Engineering
Experience
University of Kentucky Space Systems Lab June 2013 - Present
Altec Industries May 2011 - January 2013
UK Space Systems Laboratory October 2011 - December 2011
YMCA August 2011 - November 2011
Call Center October 2010 - February 2011
Skills
Matlab, Microsoft Office, PowerPoint, Microsoft Excel, Public Speaking, Microsoft Word, Higher Education, Data Analysis, Teaching, Event Planning, AutoCAD, Solidworks, Oracle Applications, ECN, PTC Pro/Engineer
Education
University of Kentucky 2009 — 2013
Bachelor of Science, Mechanical Engineering, Senior
University of Kentucky Space Systems Lab June 2013 - Present
Altec Industries May 2011 - January 2013
UK Space Systems Laboratory October 2011 - December 2011
YMCA August 2011 - November 2011
Call Center October 2010 - February 2011
Skills
Matlab, Microsoft Office, PowerPoint, Microsoft Excel, Public Speaking, Microsoft Word, Higher Education, Data Analysis, Teaching, Event Planning, AutoCAD, Solidworks, Oracle Applications, ECN, PTC Pro/Engineer
Education
University of Kentucky 2009 — 2013
Bachelor of Science, Mechanical Engineering, Senior
Harmony Simmons's Call Center Experience September 2010 - Present
Job Account Manager at Call Center
Industry
Experience
Call Center September 2010 - Present
Education
Bluefield State College 2013 — 2015
Bland high school
HIGH SCHOOL GRADUATE
Call Center September 2010 - Present
Education
Bluefield State College 2013 — 2015
Bland high school
HIGH SCHOOL GRADUATE
gemeka wood's Call Center Experience December 2008 - February 2014
Job at
Industry Consumer Services
Experience
WOW! Internet, Cable & Phone February 2014 - Present
call center December 2008 - February 2014
Skills
Customer Satisfaction, Call Centers, Customer Service, Data Entry
Education
Southern Union State Community College
randolph county high school
WOW! Internet, Cable & Phone February 2014 - Present
call center December 2008 - February 2014
Skills
Customer Satisfaction, Call Centers, Customer Service, Data Entry
Education
Southern Union State Community College
randolph county high school
Elise Allen's Call Center Experience September 2014 - December 2014
Job at
Industry Consumer Services
Experience
Rich Logistics December 2014 - Present
Call Center September 2014 - December 2014
Skills
Customer Service, Microsoft Word, Microsoft Office, Outlook, Customer Satisfaction, Microsoft Excel, Management, Data Entry, Sales, Call Centers, Public Speaking, Budgets, Time Management, Team Building, Marketing
Education
University of Phoenix 2012 — 2014
Master of Business Administration (M.B.A.), Businesses Administration
University of Arkansas at Pine Bluff 2005 — 2008
Mass Communications, Business
Rich Logistics December 2014 - Present
Call Center September 2014 - December 2014
Skills
Customer Service, Microsoft Word, Microsoft Office, Outlook, Customer Satisfaction, Microsoft Excel, Management, Data Entry, Sales, Call Centers, Public Speaking, Budgets, Time Management, Team Building, Marketing
Education
University of Phoenix 2012 — 2014
Master of Business Administration (M.B.A.), Businesses Administration
University of Arkansas at Pine Bluff 2005 — 2008
Mass Communications, Business
Kimberly Crooks's Call Center Experience November 2013 - January 2014
Job Student at Southern Adventist University
Industry Public Relations and Communications
Experience
Burlington Stores, Inc. May 2014 - July 2014
Call Center November 2013 - January 2014
Skills
PSAs, Advertising, Infrographics
Education
Southern Adventist University 2013 — 2017
Public Relations, Advertising, and Applied Communication, Sophmore
Burlington Stores, Inc. May 2014 - July 2014
Call Center November 2013 - January 2014
Skills
PSAs, Advertising, Infrographics
Education
Southern Adventist University 2013 — 2017
Public Relations, Advertising, and Applied Communication, Sophmore
Donna Olea-Manahan's Call Center Experience July 2000 - October 2008
Job Medical Billing Specialist at Positive Perspectives Corp
Industry Accounting
Experience
A&U Medical Billing Services August 2015 - August 2015
Positive Perspectives Corporation (Accounting Firm) February 2009 - April 2015
Call Center July 2000 - October 2008
Skills
•Filing •Mail...
Education
AIMS EDUCATION - Piscataway, NJ Accredited by CSS-MSA (Recognized by US Dept. of Education) 2015 — 2015
Certified Medical Billing & Coding Specialist, Medical Insurance Specialist/Medical Biller, A
Miriam College 1994 — 1999
BS Psychology, Psychology
A&U Medical Billing Services August 2015 - August 2015
Positive Perspectives Corporation (Accounting Firm) February 2009 - April 2015
Call Center July 2000 - October 2008
Skills
•Filing •Mail...
Education
AIMS EDUCATION - Piscataway, NJ Accredited by CSS-MSA (Recognized by US Dept. of Education) 2015 — 2015
Certified Medical Billing & Coding Specialist, Medical Insurance Specialist/Medical Biller, A
Miriam College 1994 — 1999
BS Psychology, Psychology