Call Center Services
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Call Center Services Employees
Orange County Arts Council May 2011 - Present
Bon Secours Charity Health System November 2010 - May 2011
Kings Theatre Company/Lycian Centre May 2004 - October 2010
Embassy Consulting, Inc. January 2002 - May 2004
Call Center Services 2000 - 2002
Call Center Services 1996 - 2000
Call Center Services 1991 - 1996
Call Center Services 1990 - 1991
Zaccaria Group, Inc. 1989 - 1990
Abraham and Straus 1988 - 1989
Skills
Project Management, Community Outreach, Team Management, Consensus Building, Creative Problem Solving, Training Skills, Program Development, Non-profits, Leadership, Management, Training, Public Speaking, Fundraising, Nonprofits, Organizational..., Marketing Communications, Program Management, Team Building, Change Management, Event Planning, Marketing, Recruiting, Event Management, Volunteer Management, Press Releases, Board Development, Social Networking, Public Relations, Grants, Customer Service, Strategic Planning, Workshop Facilitation, Research, Entrepreneurship, Social Media Marketing, Staff Development, Leadership Development, Community Organizing, Editing, CRM, Interviews, Community Development, Coaching, Grant Writing, Non-profit...
Education
University of Phoenix 2003 — 2005
Masters, Organizational Management
Marist College 1979 — 1983
Bachelor of Professional Studies, Fashion Design
Saddle Brook High School 1975 — 1979
Diabetes Coaching 2014 - Present
Patient to Patient Coaching 2014 - Present
Spin Drift Note Cards And Prints July 2012 - Present
VPR PATIENT OUTREACH October 2004 - Present
Patients helping Patients with Diabetes Control October 2004 - Present
VPRPOP 2004 - 2015
Ranch Pharmacy January 1995 - January 2007
Diabetes Management October 2004 - November 2004
Call Center Services January 1988 - January 1990
Outdoorsman Sporting Center January 1986 - January 1988
Skills
Public Speaking, Diabetes, Customer Service, Healthcare, Nutrition, Wellness, Police, Medical Devices, Marketing Communications, Training, Nursing, Healthcare Management, Management, Hospitals, Managed Care, First Aid, Clinical Research, Pediatrics, Health Education, Internal Medicine, Clinical Trials, Medical Terminology, Cardiology, Cpr Certified, Sales, Press Releases, Negotiation, Report Writing, File Management, Small Business, Nonprofits, Community Outreach, Diabetes advocate, Coaching, Notary Public, Leadership
Education
International Correspondence Schools 1995 — 1995
Pharmacy Technician/Assistant
Mercy College 1985 — 1985
J, Police Instructor
Bergen County Police Academy 1982 — 1982
Police Officer Cert.
EAST SIDE HIGH SCHOOL 1960 — 1964
Private July 2009 - Present
Bodog Entertainment May 2008 - July 2009
Call Center Services October 2007 - March 2008
Riptown.com Media July 2005 - October 2007
Skills
PPC, Account Management, Affiliate Marketing, Business Strategy, Brand Development, E-commerce, Advertising, Conversion Optimization, SEM, Online Advertising, Online Media Buys, Management, Business Planning, Web Analytics, Affiliate Management, SEO, Social Media Marketing, User Interface, Online Gambling, Mobile Marketing, Online Marketing, Email Marketing
Education
Simon Fraser University 2001 — 2005
Comcast Corporation June 2008 - December 2009
Comcast Corporation September 2005 - June 2008
ICNet November 1999 - June 2000
DelMarVa OnLine March 1999 - November 1999
Comcast Cablevision May 1997 - January 1998
Call Center Services September 1994 - April 1996
Skills
Customer Service, Customer Satisfaction, Customer Retention, Call Centers, Troubleshooting, Internet Troubleshooting, Training, Problem Solving, Creative Problem Solving, Learning Quickly, Quick Study, Quick Thinker, Go to Girl, Thinking Outside The Box, Computer Proficiency, Customer Support, Customer Oriented, PC building, Home Theater, Go to Guy, Resourceful..., Problem Analysis, Customer Experience, System Administration, Operating Systems, Home Networking, Computer Repair, Computer Hardware, Current Affairs, Technology, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Research, Teamwork, English, Social Media, Public Speaking, Windows, Facebook, Customer Escalation..., Technical Support
Education
Mission College 2014 — 2015
Mission College 2012 — 2014
Mission College 2010 — 2012
Wor-Wic Tech Community College 1993 — 1995
James M. Bennett Sr. High 1992 — 1993
Wicomico Sr. High School 1991 — 1992
Elavon (US Bancorp) January 2013 - Present
DealFind.com November 2010 - December 2012
Bodog 2010 - 2011
Call Center Services January 2007 - July 2010
Betcorp March 2005 - March 2006
Skills
Call Center, Customer Satisfaction, Performance Management, Customer Experience, Analysis, Customer Service, Management, Training, Online Advertising, Account Management, Marketing, Team Leadership, Social Networking, Coaching, Social Media Marketing
Education
Sheridan College 1990 — 1992
Travel and Tourism
UBS January 2015 - Present
Clayton Homes April 2012 - January 2015
DavidEBelanger.com January 2011 - January 2015
Op4G - Opinions For Good June 2011 - May 2012
Call Center Services June 2008 - June 2011
Franchise Solutions + Franchise.com October 1999 - June 2008
Franchise Buyer 2003 - 2007
AdOne 1999 - 2005
Celestica 1995 - 1999
HP 1989 - 1995
Skills
ColdFusion, Web Applications, Agile Methodologies, Lead Generation, Start-ups, Business Development, SEO, Software Development, Microsoft SQL Server, Market Research, Process Improvement, Kinesis, Management, Business Process..., Netsuite, Project Management, SaaS, B2B, Salesforce.com, Qualtrics, Program Management, Cross-functional Team..., Account Management, NetSuite, Sales, Team Leadership, Networking, Sales Process, Business Analysis, Entrepreneurship, Business Planning, Strategy, Leadership, IT Strategy, Strategic Partnerships, Business Intelligence, CRM, Cloud Computing, Web Analytics, ERP, User Experience, CSS, Email Marketing, SQL, System Administration, Vendor Management, Integration, E-commerce, Marketing
Education
University of Massachusetts Lowell 1987 — 1990
B.S. of B.A., Management Information Systems
Salisbury University April 2011 - Present
Harley-Davidson of Ocean City October 2003 - December 2010
Shore Paper Box Company June 2001 - September 2003
Call Center Services September 1997 - June 2001
Education
Salisbury University 1975 — 1983
Bachelor of Arts, Art, supplemented; business, including basic accounting
Columbus College of Art & Design 1980 — 1982
Graphic Design
PaperClip, Inc January 2004 - Present
Customer Satisfaction First 2001 - 2002
Call Center Services 1988 - 2002
Skills
Microsoft SQL Server, ASP.NET, CSS, SQL, XML, .NET, C#, T-SQL, Agile Methodologies, SOA, Software Development, Web Services
Education
Ramapo College of New Jersey 1994 — 2000
BS, Information Systems
PHH Mortgage March 2012 - Present
PHH Mortgage November 2010 - Present
Call Center Services 2009 - November 2010
McGraw-Hill January 2001 - April 2010
GE Capital 1987 - 2001
Skills
Loan Origination, Management, Loans, Loan Servicing, Sales, Process Improvement, Finance, Financial Services, Mortgage Lending, Executive Management, Call Centers, Underwriting, Mortgage Banking, Risk Management
Education
Camden County College
Mercer County Community College
Foxfire Printing July 2011 - Present
Lowe's Home Improvement 2009 - 2012
Call Center Services 2008 - 2009
Bank of America/MBNA America 2006 - 2007
MBNA America 2002 - 2006
MBNA America 2000 - 2002
MBNA America 1993 - 2000
MBNA America 1990 - 1993
Skills
Non-fiction, Short Stories, Freelance Writing, Fiction Writing, Copy Editing, Creative Writing, Editing, Proofreading, Poetry, Blogging, Published Author, Web Content
Education
University of Phoenix 2007 — 2013
Bachelor's degree, Communication
Wilmington College 1990 — 1995
Elementary Education and Teaching
Thomas McKean High School 1986 — 1990
HS Diploma, General Studies
JD Butler Custom Homes, LLC March 2002 - Present
Talbot County Public Schools 2000 - 2007
Save A Lot 2001 - 2005
Cambridge Wire Cloth 1999 - 2000
Mr. Curley's 1998 - 2000
Call Center Services 1995 - 2000
Education
Wor-Wic Community College 1999 — 2000
Business
University of Maryland Eastern Shore 1994 — 2000
Special Education
1A Auto September 2012 - February 2015
Sirtex Medical, Inc. October 2008 - May 2012
Magellan 2005 - 2008
Lowell Sun January 2005 - September 2005
PCF - Publishers Circulation Fulfillment August 2002 - June 2004
Call Center Services 1997 - 2002
Medi-life 1995 - 1996
Skills
Process Improvement, Call Centers, Customer Satisfaction, Strategic Planning, Workforce Planning, Operations Management, Forecasting, Sales Support, Hiring, Team Leadership, Recruiting, Program Management, Change Management, AS400, Microsoft Dynamics, groupwise, PPI, Enterprise Reporting, ADP Payroll, ERP, E-Time, CRM software, SynTelate, Customer Service, Customer Relations, Team Building, Problem Solving, Performance Management, Quickbooks, Avaya, Sales Management, Coaching, Budgeting, Mentoring, Organizational..., Salesforce.com, Data Entry, Service Level Agreements, Bold Chat, Time Force, Infinisource, Great Plains Software, Management, Zeacom, Monet WFM, CRM
Education
RCCSP Professional Educational Alliance 2014 — 2015
Contact Center Director Certified, Contact Customer Service and Sales
CCM Atlanta
Contact Center Mgr Certified, Management Call Center/ Customer Service/ and Operations
Middlesex Community College
Criminal Law, Criminal Justice
Newbury College
Paralegal, Law