CanAssistance Company
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CanAssistance Employees
Croix Bleue du Québec / CanAssistance June 2013 - Present
CanAssistance January 1998 - June 2013
CanAssistance January 1995 - December 1997
Croix Bleue du Quebec January 1992 - December 1994
Skills
Assurance, Customer Service, Service client
Education
HEC Montreal 1990 — 1993
Comptabilité
Bureau de la traduction March 2008 - Present
Travail indépendant 2000 - 2009
ComTra Inc. May 2006 - May 2007
CanAssistance 2002 - 2004
Skills
French, CAT tools, Proofreading, Translation, Terminology, French to English
Education
Université d'Ottawa 2004 — 2007
Baccalauréat ès arts, Traduction
Technique de gestion hôtelière Collège Lasalle, Montréal (Québec) 1997 — 2000
Collège Jean-de-Brébeuf 1995 — 1997
Bacc. international, sciences humaines, Arts et lettres
Colegio Serafin de Asis, Saint-Domingue, République Dominicaine 1994 — 1995
Études générales en espagnol, niveau 5e secondaire
Diplôme d'études secondaires
Canassistance April 2002 - Present
MUHC 2000 - 2002
International SOS 1998 - 2000
Tan Tock Seng Hospital 1996 - 1998
Singapore General Hospital 1994 - 1996
Jewish General Hospital 1987 - 1994
Santa Cabrini Hospital 1980 - 1987
Education
Bachelor in Nursing, Master in Nursing administration, Nursing management
Videotron April 2011 - Present
Canassistance September 2009 - November 2010
Fido Solutions Inc. April 2005 - January 2009
Fido Solutions October 2000 - April 2005
Fido Solutions November 1998 - October 2000
Microcell Solutions 1997 - 2000
Skills
Coaching, Team Leadership, Leadership, Management, Training, Quality Assurance, Call Centers, Competency Management, Human Resources, Leadership d'équipe, Customer Experience, Telecommunications, DES, Télécommunications, Formation, Team Management, Gestion d'équipe, Real Time Monitoring, Performance Management, Teamwork, Wireless, Workforce Management, Training Delivery, Employee Training, Mergers & Acquisitions, Customer Service, Change Management, Workforce Planning, Customer Satisfaction, Employee Relations, Employee Engagement, Business Analysis, French, Talent Acquisition, Customer Retention, Coordination, Organizational..., Recrutement, Opérations, Evaluation, Planification..., Centres d'appel, Expérience client, Service client
Education
Université de Montréal - HEC Montréal 2014 — 2016
Certificat, Leadership organisationnel
Université du Québec à Montréal 1991 — 1994
BAC, Education
CanAssitance April 2013 - Present
CanAssistance March 2012 - April 2013
CanAssistance April 2009 - February 2012
CanAssistance September 2007 - March 2009
Stubbe, Lisart & Partners October 2003 - May 2007
CAA-Québec 2001 - 2003
Skills
Human Resources, French, Change Management, Microsoft Office, PowerPoint, Microsoft Excel, Coaching, English, Microsoft Word, Customer Service, Account Management, Team Leadership, Outlook, Project Management, Recruiting, Management, Service client, Leadership d'équipe
Education
Université de Montréal
Baccalauréat, Études françaises
Canassistance June 2012 - Present
Canassistance February 2008 - January 2012
Greenwich Associates October 2005 - February 2007
Education
McGill University 2005 — 2012
Bachelor of Applied Science (B.A.Sc.), Psychologie avec mineure en éducation
Concordia University 2000 — 2003
Healthcare and hospitals network January 2002 - Present
CanAssistance 2000 - 2001
McGill University Health Centre 1987 - 2000
Skills
Gestion de projet, Gestion d'équipe, Coaching, System Design, Systems Analysis, Analyse fonctionnelle, Process Optimization, Innovative Thinking, MS Project, Medical Imaging, PACS
Education
Cegep Ahuntsic
DEC Radiodiagnostic
McGill Management Institute
Seminars, Management & Labor laws
McGill University
Information Systems in Business
Université de Montréal / University of Montreal
(B. Sc.), Gestion des services de santé et Relations industrielles
MUHC - Montreal Children's Hospital June 2011 - Present
BEST DOCTORS CANADA INC October 2009 - March 2011
Great-West Life April 2004 - October 2009
CANASSISTANCE November 2001 - April 2004
MONTREAL CHILDREN'S HOSPITAL October 1993 - February 2001
Cross Country Healthcare April 1995 - March 1996
MONTREAL CHILDREN'S HOSPITAL January 1983 - September 1993
Skills
Case Managment, Healthcare, Pediatrics, Medicine, Rehabilitation, Medical Terminology, Health Insurance, Wellness, Public Health, Nursing, Public Speaking, Coaching, Health Education, Nonprofits, Hospitals, Pediatric..., Bone Marrow..., Chemotherapy, Triage, Disease Management
Education
University of Victoria 2012 — 2015
Bachelor's degree, Nursing
Dawson College 1989 — 1993
DEC, Nursing
CEGEP du Vieux-Montréal 1981 — 1984
DEC, Law
Desjardins Financial Security Life Assurance Company March 2015 - Present
Physio Extra April 2013 - March 2015
Physio Extra October 2011 - April 2013
Great-West Life and Annuity Insurance Company April 2003 - October 2011
Canassistance 2000 - 2003
Hôpital du Sacré-Coeur de Montréal 1992 - 2000
Skills
Mental Health, Healthcare, Solution Focused, Team Management, Vocational..., Nursing Education, Coaching Staff, Customer Service, Change Management, Rehabilitation, Training, Coaching, Service client, Services de santé, Rééducation, Clinical Research
Education
Université de Montréal / University of Montreal 2004 — 2006
Baccalauréat, ès Sciences
Université de Montréal 2004 — 2006
Certificat en Études Individualisées, Module; Gestion de l’invalidité et de la réadaptation
HEC Montréal 2002 — 2004
Certificat, Administration
Université de Montréal 1998 — 2000
Certificat en Gestion des services de santé
Collège André-Laurendeau 1983 — 1986
D.E.C., Techniques Infirmières
Commission scolaire Marguerite-Bourgeoys 2002 - Present
Canassistance April 1998 - November 2001
CAA-Québec 1996 - 1997
Skills
Customer Service, Composition, Microsoft Office, Organization, Problem Solving, Teaching, Team-oriented, Document Review, Secretarial Skills
Education
Université de Montréal 1998 — 2002
Baccalauréat en enseignement préscolaire et primaire