Canon Business Process Services, Inc.
Industry: IT service management company
DescriptionHeadquarters: United States of America Founded: 1959 Parent organization: Canon U.S.A. Inc.
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Canon Business Process Services, Inc. Employees
Presto Document Solutions Kyocera April 2013 - September 2014
Canon Business Process Services, Inc. August 2012 - March 2013
Printing Partners January 2012 - August 2012
Fry's Electronics 2010 - 2011
Sharp Electronics February 2010 - November 2010
Xerox Corporation October 2000 - December 2009
FedEx Office (formerly Kinko's) July 1995 - October 2000
Print Communications June 1995 - September 1995
Zemlick Brothers 1994 - 1995
Superior Colour Graphics April 1991 - September 1994
Skills
Mechanical Aptitude, Energetic Self-Starter, Visual Perception, Organization, Troubleshooting, Digital Printing, Creativity, Microsoft Office, Mac OS X, Advertising, Adobe Creative Suite, Photoshop, Illustrator, Adobe Acrobat, Mac, Windows 7, Graphics, Technology Services, Networking, Software, Computer Repair, Computer Hardware, Scanners, Camera Operating, Digital Photography, Digital Imaging, Composition, Customer Service, Training, Photography, Graphic Design, Printers, Technical Support, Offset Printing, Managed Print Services, Banners, Computer Maintenance, Image Manipulation, InDesign, Print Management, Logo Design, Document Imaging, Windows, Pre-press, Microsoft Word, Newsletters, Illustration, Microsoft Excel, PowerPoint, Team Leadership
Education
New Horizons Computer Training 1996 — 1999
Certificates, Adobe Illustrator, Adobe Photoshop
Ferris State University 1988 — 1991
Associates in Applied Science, Printing Technology
Kalamazoo Valley Community College 1987 — 1988
Industrial Arts
Kalamazoo Christian High School 1983 — 1986
Diploma
Prospect Fastener Corporation September 2014 - Present
Canon Business Process Services, Inc. October 2013 - August 2014
Fireside Land Development- Hilton Chicago/Northbrook May 2013 - October 2013
Dellisart-Wyndham Hotel Group September 2012 - April 2013
Interstate Hotels & Resorts December 2010 - August 2012
Skills
Customer Service, Social Networking, Team Building, Team Leadership, Leadership, Outlook, Public Relations, Teamwork
Education
Eastern Illinois University 2005 — 2009
Bachelor of Arts (B.A.)
Canon Business Process Services, Inc. October 2012 - Present
Foley & Mansfield, PLLP March 2011 - September 2012
Sue Procko Public Relations, SPPR Inc. May 2006 - September 2010
Levy, Ford & Wallach May 2005 - May 2006
Law Office of Dennis R. Fusi May 2004 - May 2005
Skills
Legal Writing, Microsoft Word, Microsoft Office, Outlook, Microsoft Excel, PowerPoint, Data Entry, Research, Negotiation, File Management, Invoicing, Time Management, Editing, Administrative..., Insurance, Dispute Resolution
Education
El Camino College 2003 — 2004
N/A
Huntington Park High School 1998 — 2002
High School Diploma
Molina Healthcare May 2015 - Present
CareTech Solutions March 2013 - January 2015
Canon Business Process Services, Inc. November 2012 - March 2013
Allen Home Health Care,Inc May 2012 - November 2012
Dye & Design Freelance Graphics January 1999 - January 2005
Skills
Communication, Teamwork, Educational Leadership, Organizational Structure, Problem Solving, Computer Proficiency, Efficiency, Business Relationship..., Works well with others..., Ability to Manage..., Manages projects..., Microsoft Word, Microsoft Office, Microsoft Excel, Networking, Troubleshooting, Customer Service, Access, PowerPoint, Technical Support
Education
DeVry University 2009 — 2012
Bachelor of Science, Technical Management; Human Resource Management
Wayne County Community College District 2005 — 2009
Associates of Arts, Business Administration
Canon Business Process Services, Inc. January 2014 - Present
Progressive October 2011 - January 2014
UPS June 2009 - October 2011
Skills
Leadership, Sales Operations, Account Management, Sales, Customer Service, Sales Process, Spanish, Sales Presentations, Business Networking, Sales Management, Sales Rep Training, P&L, Logistics, Contract Negotiation, Document Management, Accounts Payable, Outsourcing, Records Management, Six Sigma, BPO, Public Speaking, Customer Satisfaction, Business Development, Process Improvement
Education
University of Missouri-Saint Louis 2008 — 2010
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
Brigham Young University - Idaho 1999 — 2001
Associate's degree, General Studies
American Student Association (ASA) September 2013 - June 2014
Canon Business Process Services, Inc. July 2012 - August 2013
Skills
Customer Service, PowerPoint, Microsoft Office, Microsoft Word, Customer Satisfaction, Microsoft Excel, Event Planning, Data Entry, Teamwork, Outlook, Youth Mentoring, Youth Work, Client Billing
Education
Bridgewater State University 2015 — 2017
Educational Psychology
Bunker Hill Community College 2009 — 2015
Associate’s Degree, General Concentration
JONES DAY® July 2014 - Present
Discovia February 2012 - July 2014
Cooley LLP November 2008 - February 2012
Canon Business Process Services, Inc. March 2007 - October 2008
Monroy, Averbuck & Gysler December 2004 - March 2007
Skills
Litigation Support, Document Review, Litigation, Legal Research, Corporate Law, ESI, EDRMS, Intellectual Property, Project Management, Patent Litigation, Relativity, Document Management, Electronic Discovery, Strategy, Legal Writing, Mediation, Management, Commercial Litigation
Education
Brigham Young University
BA, English
Pepperdine University School of Law
JD
Canon Business Process Services, Inc. January 2011 - Present
Océ Business Services January 2002 - January 2011
Archer Management Services November 1997 - January 2002
Skills
Network Administration, Problem Solving, Windows, Digital Imaging, Reprographics, Microsoft Office, Records Management, Troubleshooting, Computer Repair, Computer Hardware, Windows XP, Operating Systems, Windows 7, Networking, Hardware, Technical Support, Active Directory, Computer Maintenance, Help Desk Support, TCP/IP, CCNA, Information Technology, Antivirus, Laptops, Switches, Linux, Software Documentation, Access, Cisco IOS, Cisco Technologies, Routers, HTML, Cisco Routers, XP, Windows Server, Data Entry, OS X, VPN, Software Installation
Education
DeVry University-Illinois 2009 — 2012
Associate of Applied Science in Network Systems Administration, Computer Systems Networking
Cushman & Wakefield June 2015 - Present
Self Employed January 2015 - Present
Cushman & Wakefield March 2015 - June 2015
Canon Business Process Services, Inc. July 2014 - December 2014
Preston Bailey December 2013 - February 2014
NYC Restaurant September 2013 - November 2013
Doyjo August 2011 - January 2012
Skills
Social Media Marketing, Marketing, Social Media, Public Relations, Graphic Design, Adobe Creative Suite, Photoshop, InDesign, Illustrator, Microsoft Office, PowerPoint, Marketing Research, Facebook
Education
City University of New York-Baruch College 2010 — 2014
Bachelor of Business Administration (BBA), Marketing, Advertising and Graphic Communications
Sweet Potato Sensations September 2014 - Present
Canon Business Process Services, Inc. September 2013 - July 2014
Blue Cross Blue Shield of Michigan August 2005 - December 2009
Comcast Cable November 2004 - July 2005
Skills
Typing 50 WPM, Microsoft Word, Multi-line Phone, Customer Service, Data Entry, Telephone Skills, Medical Terminology, Filing, Administrative..., Spreadsheets, Cpr Certified, Office Management, Office Administration, Invoicing, Microsoft Publisher
Education
Eastern Michigan University 1990 — 1991
Business Administration and Management, General
Canon Business Process Services, Inc. February 2011 - Present
Skills
Technical Support, Troubleshooting, XP, Help Desk Support, Operating Systems, Windows 7, Printers, Computer Hardware, Software Documentation, Active Directory, Networking, Windows Server, Microsoft Office, Microsoft Office 2007, Network Administration
Education
Clayton State University 2009 — 2010
Associate of Arts and Sciences (A.A.S.), Computer Systems Networking and Telecommunications
Georgia Perimeter College 2008 — 2009
Deloitte November 2013 - Present
Canon Business Process Services, Inc. July 2012 - November 2013
JW Marriott Washington DC September 2011 - July 2012
The Ritz-Carlton Hotel Company LLC May 2010 - September 2011
Spotswood Country Club September 2009 - May 2010
GMR Marketing January 2009 - May 2010
The Ritz-Carlton Club May 2009 - January 2010
The Home Depot March 2007 - May 2009
Giant Food October 2003 - August 2007
Skills
Event Management, Conferences, Time Management, Customer Service, Hiring, Payroll Processing, Small Business..., Small Business..., Scheduling, Associations, Crisis Management, Strategic Communications, Guest Service, Hotel Management, Hospitality Management, Leadership, Hospitality, Budgets, Recruiting, Hospitality Industry, Teamwork, Banquets, Food, Hotels, Event Planning, Catering, Customer Satisfaction, Meeting Planning, Front Office, Inventory Management, Resorts, Team Building, Tourism, Employee Relations, Outlook, Microsoft Excel, PowerPoint, Microsoft Office, Guest Service Management, Employee Training, Micros, Rooms Division, Food, Management, Training, Public Speaking, Microsoft Word
Education
James Madison University 2005 — 2010
BBA, Hospitality and Tourism
Canon Business Process Services, Inc. December 2013 - Present
XPEDX WILMINGTON, MA July 2002 - July 2013
Goodwill Industry February 1989 - June 2002
Skills
Corrugated, Variable Data Printing, Paper Industry, Folding Cartons, Packaging, Offset Printing, Flexo, Retail Packaging, Print Management, Account Management, Bindery, Print On Demand, Digital Printing, Color Management, Processing fulfillment..., Receiving, in..., Managing the mailroom, shipping all FedEx and..., Recepitionist, Food Packaging, Manufacturing
Education
Greater Lowell Technical School 1979 — 1982
Business Tech
Kaiser Permanente August 2014 - Present
Valley Power Systems, Inc. March 2014 - August 2014
Canon Business Process Services, Inc. September 2013 - March 2014
Veterans in Community Service (Robert Half International) August 2013 - September 2013
xpedx October 2007 - September 2011
xpedx 2007 - 2011
Brighton Collectibles September 2006 - September 2007
Spicers Office Papers January 2001 - September 2006
Skills
Accounts Payable, Payroll, PowerPoint, Microsoft Excel, Microsoft Word, Supervisory Skills, Interviews, Financial Audits, Motivation, Problem Solving, Confidentiality, Training, Switchboard, Front Office Support, Professional..., Coordinate Meetings, Forecasting, Analysis
Education
Rio Hondo College 2005 — 2005
Business Administration and Management, General, B
East Los Angeles College 1999 — 2004
General Studies
VOA Associates Incorporated June 2015 - Present
Synchrony Financial October 2014 - June 2015
Canon Business Process Services, Inc. January 2013 - October 2014
Oce Business Services April 2011 - January 2013
Jimmy John's May 2009 - March 2012
Meijer June 2009 - August 2009
Skills
Customer Service, Customer Satisfaction, Data Entry, Operations Management, Process Improvement, Six Sigma, Microsoft Office, Microsoft Excel, Outlook, Microsoft Word, Shipping, Management, Team Leadership, Copyist, Certified Green..., Teaching, Biology
Education
Elmhurst College 2007 — 2010
Bachelor of Science (B.S.), Biology/Biological Sciences, General, A
Elmhurst College 2007 — 2010
Teaching Certification, Biology, A
NFI March 2014 - August 2015
K&Z Pickles Inc. November 2013 - February 2014
HEPACO, Inc. March 2013 - October 2013
LiDestri Foods, Inc. 2006 - 2011
Canon Business Process Services, Inc. January 2003 - December 2006
Morton Borough April 1996 - November 1998
Lincoln Financial Group October 1994 - April 1996
Long Beach Township Police department July 1990 - September 1993
Skills
SAP, Visio, Travel Planning, Purchasing, Food, Food Quality, Accounts Payable, PowerPoint, Executive Support, Management, Account Reconciliation, Microsoft Excel, WMS Implementations, Outlook, Spreadsheets, Reconciling Reports, Lotus Notes, Customer Service, Financial Analysis, Quality Assurance, Budgets, Logistics, Invoicing, Microsoft Word, Inventory Control, Leadership, Forecasting, Human Resources, Administrative...
Education
Northeastern University 1986 — 1990
Bachelor's degree, Political Science and Government Accounting/ minor in Sociology
Camden County College 2007 — 2010
Associate of Arts and Sciences (A.A.S.), Paralegal Studies
UnitedHealth Group April 2015 - Present
Canon Business Process Services November 2014 - April 2015
Canon Business Process Services, Inc. December 2013 - November 2014
Canon Business Process Services, Inc. September 2012 - December 2013
Oce Business Services April 2010 - September 2012
SmithBucklin June 2007 - December 2008
Skills
Team Building, Microsoft Excel, Process Improvement, Customer Service, Microsoft Office, Project Management, Strategic Planning, Management, Microsoft Word, Operations Management, Marketing, Inventory Management, Salesforce.com, Employee Relations, Contract Management, Training, Budgets, Account Management, Event Planning, Leadership, PowerPoint, Team Leadership, Marketing Communications, New Business Development, Sales, Contract Negotiation, Program Management, Analysis, Customer Satisfaction, Coaching, Writing, Editing
Education
Illinois Wesleyan University 2003 — 2007
BA
National-Louis University 2010 — 2011
Teaching Certificate
Danos Pizzeria April 2001 - March 2014
Give Me Some Sugar February 2012 - November 2013
Canon Business Process Services, Inc. July 2008 - May 2013
Skills
Hair Removal, Facials, Chemical Peels, Microdermabrasion, Records Management, Legal Assistance, Legal Documents
Education
Career Academy of Beauty 2012 — 2012
Edgar Source Code 2013 - Present
Canon Business Process Services, Inc. 2007 - Present
Oce Business Services 2003 - 2007
Oce Business Services 2001 - 2003
Oce Business Services 2001 - 2003
Oce Business Services 1999 - 2001
Oce Business Services 1998 - 1999
Skills
Management, Document Imaging, Business Process, Document Management, Facilities Management, Microsoft Office, Office Equipment, Web Development, Proposal Writing, WordPress, Document Design, Procedure Manuals, Process Development, Adobe LiveCycle Designer, UAV, UAS, Business Process..., Google Analytics, SketchUp, Operations Management, Vendor Management
Education
Middle Georgia State University 2012 — 2016
Information Technology, Software Development
Macon State College 2012 — 2012
Information Technology, Software Development
Southern Polytechnic State University 2010 — 2011
Computer Science, Computer Science
DeVry University 2008 — 2010
Game and Simulation Programming, Game and Interactive Media Design
Leadership Strategies, Inc December 2014 - Present
Leadership Strategies December 2014 - Present
Canon Business Process Services, Inc. May 2013 - December 2014
Georgia Department of Transportation December 2012 - May 2013
Skills
Customer Service, Microsoft Office, Research, Communication, PowerPoint, Microsoft Word, Microsoft Excel, Public Speaking, Outlook, Training
Education
Fort Valley State University 2007 — 2011
Bachelor of Arts (B.A.), Political Science
Campbell High School 2003 — 2007
High School Diploma
Cushman & Wakefield June 2014 - Present
Canon Business Process Services, Inc. 2010 - 2014
SS Electric 2005 - 2010
Skills
Call Centers, Customer Satisfaction, Operations Management, Vendor Management, Process Improvement, Management, Facilities Management, Customer Service, Training, Leadership
Education
Drury University
Graphic Design
Novitex Enterprise Solutions June 2014 - Present
Canon Business Process Services, Inc. 2012 - Present
FedEx Office March 2011 - February 2013
ServiceSource April 2006 - May 2010
Skills
Office Administration, Consulting, Mailroom Operations, Customer Service, Invoicing, Outlook
Education
ITT Technical Institute-Hanover 2012 — 2014
Networking Security Administrator, Network and System Administration/Administrator
Anne Arundel Community College 2011 — 2012
Graphic Design, Graphic Design
Brown Mackie College-Atlanta
Bachelor of Business Administration (BBA), Business Administration, Management and Operations
Williams Lea December 2014 - Present
Anaja’ Enterprises January 2010 - Present
Anaja' Enterprises January 2009 - Present
Hanszen Laporte, LLP March 2014 - December 2014
IST Management Services December 2013 - March 2014
DTI Document Technologies Inc January 2012 - December 2013
Hall, Render, Killian, Heath & Lyman April 2010 - December 2011
IKON Office Solutions January 2008 - April 2010
Adecco Staffing, USA May 2007 - January 2008
Canon Business Process Services, Inc. January 2004 - May 2007
Skills
Customer Service, Outlook, Microsoft Office, Process Improvement, Leadership, Adobe Creative Suite, Adobe Acrobat, PowerPoint, Microsoft Excel, Sports Coaching, Photoshop, Microsoft Word, Time Management, Management, Human Resources, Marketing, Troubleshooting, Public Speaking, Team Leadership, Event Planning
Education
DeVry University
Business Management
MBTI Business Training Institute 2000 — 2003
Certificate of Micro Computer Technology, Information Technology
University of Minnesota-Twin Cities 1997 — 1999
Custer Highschool 1994 — 1997
College of Liberal Arts
Kinesiology
Milwaukee Business Institute
Certificate of Micro Computer Technology
University of Minnesota-Twin Cities
Humanscale 2015 - Present
Airgas March 2014 - August 2015
BBDO July 2011 - March 2014
Canon Business Process Services, Inc. March 2011 - July 2011
United Acceptance Incorporated October 2009 - April 2010
Harolds Place October 2005 - October 2009
Social Security Administration May 2008 - February 2009
Skills
Customer Service, Event Planning, Microsoft Word, Microsoft Office, Office Management, Administrative..., Outlook, PowerPoint, Data Entry, Social Networking, File Management, Fundraising, Social Media Marketing, Social Media, Marketing Communications, Public Relations, Invoicing, Expense Reports, Office Administration, Inventory Management, Event Management, Advertising, Marketing, Microsoft Excel, Operating Budgets, Vendor Management, Employee Relations, Supervisory Skills, Executive..., Ordering Office Supplies, People Skills, Tracking Budget Expenses, Microsoft Office 2007, Facilities Management, Vendor Relationships, Vendor Managed Inventory, Vendor Contracts, Employee Training, Purchasing Supplies, Facilties, Employee Benefits, Supervisory Experience, Office Equipment, File Systems, Databases, Database Administration, Calendars, Executive Calendar..., Exceptional People..., Notary Public
Education
University of Phoenix
Bachelor’s Degree, Business Administration and Management, General
Brown Mackie College-Atlanta 2011 — 2013
Associate of Science (A.S.), Healthcare Administration
PNC Financial Services January 2014 - Present
Canon Business Process Services, Inc. October 2007 - January 2014
Roetzel & Andress 2006 - 2007
Crowe Chizek and Company 2000 - 2001
Post Masters 1999 - 2000
Bank One 1996 - 1999
Skills
Customer Service, Process Improvement, Training, Management, Strategic Planning, Microsoft Office, Conflict Resolution, Project Management, Operations Management, Microsoft Word, Negotiation, Microsoft Excel, Performance Management, Team Building, Troubleshooting, Outsourcing, Public Safety, Leadership, Team Leadership, Employee Training, Coaching, Account Management
Education
Ball State University 2001 — 2001
Computer software certifications
Mooresville Fire Department/Brown Twp Fire Department 1991 — 1996
2nd Class Firefighter, Firefighting, Hazardous Materials, First Responder.
Institute of Security and Technology 1990 — 1990
Law Enforcement Certification, Law Enforcement
Henry Schein June 2014 - March 2015
Canon Business Process Services, Inc. March 2009 - May 2013
Canon Business Process Services, Inc. August 2006 - February 2009
Mil-Spec Industries January 2005 - June 2006
Ramada Realty February 2003 - November 2004
New York Life Insurance Company January 2002 - December 2002
Skills
Trade Shows, Management, Event Management, Corporate Branding, Corporate Communications, Spanish, Marketing Management, Online Marketing, Internal Communications, Strategic Planning, Lead Generation, Social Media Marketing, Event Planning, Time Management, Collateral Material..., Managing Project Budgets, Event Marketing, Trade Show Planning, Trade Show Management, Promotional Material..., Vendor Relations, Marketing Communications, Materials, Plannning, Salesforce.com
Education
Hofstra University 2002 — 2004
BBA, International Business
Nassau Community College 1999 — 2001
ABA, Business Administration
Print Direction, Inc. August 2013 - Present
Canon Business Process Services, Inc. April 2013 - August 2013
Canon Business Process Services, Inc. January 2013 - April 2013
Georgia Department of Agriculture November 2012 - January 2013
DeKalb County Government October 2009 - April 2011
IBM December 2005 - March 2008
Skills
Customer Service, Team Leadership, Coordination, Problem Solving, Events, Microsoft Office, Business, Office Management
Education
Argosy University Atlanta 2013 — 2016
Doctor of Education (Ed.D.), Organizational Leadership, 3.78
Keller Graduate School of Management of DeVry University 2005 — 2008
MBA, Project Management
DeVry University-Georgia 2002 — 2005
BS, Computer Engineering Technology/Technician
Kingstree Senior High
Canon Business Process Services, Inc. June 2013 - Present
Xerox August 2012 - January 2013
DeVry University 2011 - 2012
United States Department of Defense September 2001 - April 2010
Skills
Time Management, Customer Service, Critical Thinking, Monitoring Performance, Timely Decision Making, Active Listening, Project Planning, Delegating, Public Speaking, Multitasking Skills, Troubleshooting, Progress Monitoring, Event Planning, Delegation, Inventory Management, Procurement, Training, Analysis, Access, Leadership, Military, Program Management, Supervisory Skills, Teamwork, Government
Education
Keller Graduate School of Management of DeVry University 2012 — 2014
Master's Degree, Project Management
DeVry University 2008 — 2012
Bachelor Degree, Technical Management; Entrepreneurship
DeVry University 2008 — 2012
Bachelor of Science, Technical Management
Central Texas College
Business Management
Old Navy February 2013 - Present
Canon Business Process Services, Inc. November 2008 - July 2013
Certified Safety Specialists February 2012 - July 2012
Yum! Brands December 2006 - October 2007
TDCJ March 2007 - July 2007
Convergys November 2005 - December 2006
Skills
Supervisory Management, Records Management, Microsoft Office, QuickBooks, Fax, Coping, Inventory Management, Bookkeeping, Payroll, Cashiering, Fast Food, Security officer, Customer Service, Sales, IT Technician, Windows 7, Windows Vista, Mac, Email, Call Center
Education
Houston Community College 2012 — 2016
Prairie View A&M University 2002 — 2003
Canon Business Process Services, Inc. October 2013 - Present
New St Paul Church 2004 - Present
Kelly Services September 2008 - February 2009
Empowering Communities of America, Inc. October 2007 - February 2008
Aerotek May 2007 - May 2007
InfraSource March 2007 - May 2007
James W. Crawford, CPA January 2007 - March 2007
Advantage Professional May 2005 - May 2006
Skills
Microsoft Office, Lacerte, Event Management, Basic Accounting, Music, Volunteer Coordination, Market Planning, Office Management, Office Administration, Catering, Team Leadership, Telecommunications, Collections Management, Team Management, Auditing, Customer Service, Customer Relations, Creative Problem Solving, Creative Writing, Outlook, Microsoft Excel, Microsoft Word, Microsoft Works, Microsoft Money, PowerPoint, Windows Movie Maker, People Skills, General Office...
Education
Full Sail University 2014 — 2016
Bachelor's degree, Music Production
Cleveland Institute of Electronics 2005 — 2006
Associate's degree, Computer Information and Systems Management, 3.9
Bastrop High School 2000 — 2004
High School Diploma, General Studies/Fine Arts
Canon Business Process Services, Inc. August 2013 - Present
Clarity Solution Group April 2013 - May 2013
Blue Cross Blue Shield of Kansas City March 2012 - March 2013
Child Health Corporation of America October 2011 - January 2012
MicroStrategy December 2010 - October 2011
Rockhill Insurance Company March 2006 - October 2010
RLI 2000 - 2006
Skills
MicroStrategy, Business Intelligence, Business Objects, Business Objects..., SQL Server, Oracle SQL, Sungard EAS, Business Analysis, Business Strategy, Business Process, T-SQL, MDX, OLAP, Excel, Access, WINS, CSC, Mathematics, Mathematical Modeling, Mathematical Analysis, Mathematica, Probability, Creative Problem Solving, RMS, Pricing Analysis, Reserving, Budget Analysis, Underwriting, Actuarial, Insurance Claims, Insurance, Loss Analysis, Loss Forecasting, Strategic Consulting, Software Consulting, Solution Architecture, Mobile Solutions, iPhone development, Relational Databases, Database Analysis, Data Mining, Database Development, SQL database design, Analysis Services, Dashboards, Risk Management, Catastrophe Management, Private Equity, Performance Management, Predictive Analytics
Education
Colorado State University 1993 — 1996
B.S., Mathematics
Canon Business Process Services, Inc. August 2012 - Present
PIP Printing and Marketing Services June 2003 - December 2011
Printsource Of Indiana January 2000 - June 2003
Education
Indiana University-Purdue University at Indianapolis 2013 — 2015
General Studies, Arts and Humanities
Ball State University 1995 — 1999
College of Applied Sciences and Technology - Graphic Arts Management
Scecina Memorial High School 1991 — 1995
Holy Spirit Catholic School 1982 — 1991
Canon Business Process Services, Inc. December 2000 - Present
Keep & Get Customer Systems, Inc January 1991 - November 2000
Pike Construction and Devlopment 1987 - 1991
Marriott International Restaurant Group Casa Maria Division 1983 - 1986
Skills
Outsourcing, Sales Management, C-Level Sales, Team Building, Team Leadership, People Skills, Influential, Large Account Sales, Pricing Strategy, Contract Negotiations, Pricing Negotiation, Business Strategy, New Business Development, Business Planning, Performance Management, Manager Devlopment, Sales Coach, Executive Coaching, Healthcare, Logistics, Insurance, Telecommunications, Retail, Restaurants, Customer Relations, Sales Building, Behavioral Ecomomics, Sales, Customer Service, Contract Negotiation, Sales Process, Selling, Solution Selling, Vendor Management, Account Management, Business Development, Training, Negotiation, Operations Management, Leadership, Management
Education
Johnson and Wales University 1980 — 1983
Bachelor's degree
New York University - Leonard N. Stern School of Business
Canon Business Process Services, Inc. September 2010 - Present
Weil, Gotshal, & Manges, LLP June 2004 - September 2010
Weil Gotshal and Manges June 2004 - August 2004
Skills
Learn New Software..., Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Litigation Support, Westlaw, Legal Research, Leadership, Legal Assistance, Adobe Creative Suite, Lexis, Customer Service, LEED Accredited, Document Management, Records Management, File Management, Supply Ordering, Mail Sorting, Office Management, Office Equipment, Filing, Copying, Fitness Consulting, Weight Management, Body Weight Training, Weight Training, Learning Quickly, Legal Writing, Purchase Orders, Sports, Problem Solving, Public Speaking, Social Media, Inventory Management, Administrative...
Education
City University of New York-John Jay College of Criminal Justice 2004 — 2009
BS, Legal Studies
Canon Business Process Services, Inc. February 2014 - Present
Coventry Health Care, an Aetna Company February 2012 - January 2014
Xerox March 2008 - February 2012
American Eagle Outfitters November 2007 - March 2008
USPTO August 2006 - October 2007
Finish Line September 2005 - August 2006
The Marketing Firm June 2005 - August 2005
Quality Hotel & Suites March 2003 - May 2003
Skills
Management, Customer Service, Cross-functional Team..., Project Coordination, Project Management, Creative Problem Solving, Team Management, Marketing, Problem Solving, Risk Management, Business Process..., Sales, Process Improvement, Time Management, Project Implementation, Managed Print Services, Vendor Management, Scheduling, Process Efficiencies, Resource Efficiency, Documentation, Social Media, Risk Mitigation, Forecasting, Employee Training, Operations Management
Education
University of Pittsburgh - Joseph M. Katz Graduate School of Business 2012 — 2015
Master of Business Administration (M.B.A.), Marketing
Rochester Institute of Technology - Saunders College of Business 2000 — 2004
Bachelor of Science (B.S.), Business Administration
The Bon Ton Stores Inc. March 2014 - Present
Canon Business Process Services, Inc. April 2013 - Present
Pitney Bowes April 2011 - April 2013
RGIS October 2009 - February 2010
U.S. Census Bureau April 2009 - September 2009
Boys and Girls Club of Broward County May 2009 - June 2009
Cadence Innovation June 2007 - August 2007
CareTech Solutions May 2006 - January 2007
Axios Corporation September 2006 - December 2006
Skills
Training, Public Relations, Event Planning, Press Releases, Advertising, Public Speaking, Interviews, Research, PowerPoint, Teamwork, Retail, Statistics, Microsoft Office, Finance, Access, Customer Service, Communication, Marketing Communications, Records Management, Digital Imaging, Image Processing, Typing, Office Administration, Presentations, Sales
Education
Grand Valley State University 2009 — 2011
M.A., Communication Studies
Grand Valley State University 2005 — 2009
Bachelor of Science, Advertising/ Public Relations; an emphasis in Advertising;
Detroit Academy of Arts & Sciences High School 2001 — 2005
High School Diploma, General Studies
Breathing Rooming PA June 2014 - Present
Citi 2014 - Present
Community Grace Church of Greencastle, PA May 2013 - Present
From Scratch Catering and Event Planning January 2007 - Present
Canon Business Process Services, Inc. 2013 - 2014
Sunnyway Foods September 2007 - October 2013
Skills
Social Media, Customer Service, Customer Satisfaction, Public Speaking, Nonprofits, Team Building, Leadership Development, Event Planning, Teaching, Leadership, Community Outreach, Volunteer Management, Strategic Planning
Education
Grace College and Seminary 1999 — 2001
Jones Lang LaSalle August 2013 - Present
Canon Business Process Services, Inc. January 2007 - August 2013
Oce Business Services April 2006 - January 2007
Oce Business Services December 2004 - April 2006
Oce Business Services October 2002 - December 2004
Strattec Security Corporation 1999 - 2000
Skills
Budgets, Management, Microsoft Office, Financial Analysis, Accounts Payable, Payroll, Analysis, Auditing, Six Sigma, Ariba, Forecasting, Peachtree Pro Accounting, Fluent in English and..., Problem Solving, Budget, Customer Service, Invoicing, Process Improvement, Accounting, Finance, Microsoft Excel, OneView, PeopleSoft, JDE Enterprise One
Education
University of Maryland University College 2014 — 2016
Bachelor of Science (B.S.), Finance, General
El Paso Community College 1999 — 2000
D.L. Carrasco Job Corps Center 1997 — 1997
Certificate, Physical Therapist Tech
Echo International June 2010 - Present
Canon Business Process Services, Inc. July 2007 - June 2010
CliCKS Document Management 2004 - 2007
Skills
Graphic Design, Adobe Acrobat, Localization, Desktop Publishing, Document Management, QuarkXPress, Photoshop, InDesign, Translation, Proofreading, Flash, Illustrator, Marketing, Brochures, Website Localization
Education
Point Park University 1990 — 1995
Bachelor of Arts, Visual Arts and Design
Art Institute of Pittsburgh 1987 — 1989
Associate, Visual Communications
Canon Business Process Services, Inc. December 2008 - Present
Skills
Project Management, Software Project..., Process Improvement, Team Leadership, Management, Business Analysis, Software Documentation, Business Development, Data Analysis
Education
American Institute for Paralegal Studies 2008 — 2009
Paralegal Certificate
Central Michigan University 1996 — 1998
BAA
Bullock Creek High School 1990 — 1993
Northwood University
Centers for Disease Control and Prevention September 2014 - Present
Marriott International April 2013 - Present
Canon Business Process Services, Inc. July 2013 - January 2014
Citizens Energy Group January 2009 - April 2013
Adecco Group May 2008 - November 2008
Skills
Meeting Planning, Convention Services, Banquet Operations, Typing, Microsoft Office, Project Management, Organizing Meetings, Conference Registration, Customer Service, Customer Satisfaction, Events Coordination, Outlook, Community Outreach, Hospitality, Event Planning, Process Scheduler, Project Planning, Corporate Events, Event Management, Leadership, Food, Hospitality Industry, Hospitality Management, Management, Marketing, Social Media Marketing, Training
Education
Indiana University-Purdue University at Indianapolis 2000 — 2005
Bachelor of Science (B.S.), Tourism Convention Event Management
Skin Perfection November 2014 - Present
Canon Business Process Services, Inc. January 2013 - Present
Hockeytown Cafe July 2012 - June 2013
SAMs Club September 2012 - November 2012
Dialogue Marketing June 2010 - November 2012
Skills
Written & Verbal..., Customer Service, Always Punctual, Telephone Skills, Cashiering, Phone Etiquette, Data Entry, Clerical Skills, Administrative..., Training, Call Centers, Employee Training, Microsoft Word, Microsoft Office 2007, Time Management, Payroll, Human Resources, Filing, Interviews, Recruiting
Education
Baker College of Clinton Township 2009 — 2013
Associate of Business, Human Resources Management/Personnel Administration, General
Canon Business Process Services, Inc. August 2013 - Present
Amandaletta Photography (Self Employed) April 2007 - Present
Vanguard ID Systems February 2011 - April 2012
Skills
Photoshop, Photography, Editing, Microsoft Office, Social Media, Customer Service, Social Media Marketing, WordPress, Adobe Creative Suite
Education
Art Institute of Philadelphia 2006 — 2008
Bachelors of Science, Photography
Canon Business Process Services, Inc. 2014 - Present
self employed 1998 - Present
self employed 1991 - Present
Johns Creek baptist church 2006 - 2013
Skills
Customer Service, Graphic Design, Desktop Publishing, Web Design, Adobe Creative Suite, Digital Printing, Wide Format Printing, Teaching, Training, Microsoft Office, Quite Imposing, Pitstop, Advertising, Illustrator, Graphics, PowerPoint, Leadership, Team Building
Education
Clark Atlanta University 1996 — 2002
Bachelor of Arts (BA), Graphic Design
Clark Atlanta University 1996 — 2002
BA in Art, Graphic and Web Design, Desktop Publishing
Canon Business Process Services, Inc. February 2014 - Present
NewJerseyNewsroom.com November 2009 - Present
Eden Technologies February 2012 - February 2014
NetWrix Corporation October 2009 - February 2012
North Jersey Media Group July 2008 - September 2009
Newark Star-Ledger March 2009 - August 2009
Performance Research October 2008 - April 2009
Skills
Marketo, Salesforce, Marketing Automation, Email Marketing, Social Media Marketing, Copywriting, Public Relations, Press Releases, Media Relations, Advertising, Business Development, Campaign Management, Campaigns, Budgets, Writing, Asset Management, Market Research, Social Media, Marketing, SEO, Campaign Development, Blogging, Brand Development, Marketing Communications, Content Development, Budgeting, Salesforce.com, CRM, Sales, Corporate Communications, Journalism, Strategic Partnerships, Photography, Account Management, Microsoft Office, Customer Service, PPC, Lead Generation, Email Ma, Demand Generation, Lead Qualification, Data Analysis, Lead Scoring
Education
Ithaca College
Bachelor of Science (B.S.), Writing, Journalism
Canon Business Process Services, Inc. August 2006 - Present
Skills
Records Management, Customer Service, Auditing, Archives, Data Entry, Outlook, Customer Satisfaction, Administrative..., Microsoft Office, Call Centers, Microsoft Word, Microsoft Excel, Administration
Education
Houston Community College
Associate of Arts (AA), Elementary Education and Teaching
Nienow & Tierney, LLP January 2015 - Present
Aim to Love December 2008 - Present
InJOY Life Resources March 2014 - January 2015
Canon Business Process Services, Inc. November 2009 - May 2013
Skills
Managed Print Services, Team Building, Technical Support, Microsoft Office, Fleet Management, Team Leadership, Photoshop, Troubleshooting, Access, Process Improvement, Customer Satisfaction, Technical Writing, Software Verification, Graphics, Leadership, Marketing, Customer Relationship..., Risk Management, Event Planning, Problem Solving, Accounting, Organizational Ethics
Education
Biola University 2009 — 2013
Bachelor's Degree, International Business
Mail Systems Management Association 1997 - 2015
Canon Business Process Services, Inc. December 2012 - April 2013
The Millennium Group April 2012 - August 2012
Oce Business Services October 2008 - July 2011
Sodexo June 2006 - September 2008
The Millennium Group October 2003 - May 2006
US Trust May 2000 - May 2003
Credit Suisse January 1998 - March 2000
BD June 1974 - December 1997
Skills
Financial Management, Team Building, Client Relationship..., Organizational..., Customer Relations, Training & Development, Business Process..., Operations Management, Project Management, Records Management, Outsourcing, Business Analysis, Management Consulting, Continuous Improvement, Customer Service, CRM, Employee Training, Managerial Finance, Facilities Management, Leadership, Account Management, Contract Negotiation, Management, Software Documentation, Program Management, Multi Tasking, Time Management, Committed to..., Professional Services, Strategy, Customer Satisfaction, Logistics, Document Management, Team Leadership, Vendor Management, Change Management, Analysis, Budgets, Process Improvement, Policy, Customer Retention, Cross-functional Team..., Performance Management, Training, Strategic Planning, Recruiting, Coaching, Project Planning, Document Imaging, Salesforce.com
Education
Fairleigh Dickinson University
MBA, Business Management
William Paterson University of New Jersey
BA, Art Education
Kramer Electronics US November 2014 - Present
Atlona Technologies September 2013 - April 2014
Crestron Electronics December 2011 - August 2013
Canon Business Process Services, Inc. August 2008 - December 2011
The Incentive Group, Inc February 1998 - July 2008
US Concepts, Inc. December 1996 - February 1998
General Cinema Theatres May 1996 - October 1996
Skills
Product Marketing, Cross-functional Team..., Integrated Marketing, Market Research, Product Management, Salesforce.com, Strategy, Management, Marketing, Project Management, Marketing Communications, Advertising, Lead Generation, Leadership, Competitive Analysis, Marketing Strategy, B2B, Product Development, Email Marketing, Marketing Management, Digital Marketing, Due Diligence
Education
Curry College 1991 — 1995
BA, Communications
Watertown High School
Canon Business Process Services, Inc. August 2006 - Present
Lanier Worldwide April 2005 - August 2006
Ricoh Americas Corp 2005 - 2006
Print Inc September 2004 - April 2005
IKON Office Solutions April 2000 - September 2004
IKON 2000 - 2004
Kodak October 1994 - April 2000
Skills
Document Management, New Business Development, BPO, Outsourcing, Managed Print Services, Solution Selling, Sales Process, Sales, Operations Management, Business Development, Major Accounts, Customer Satisfaction, Selling, Account Management, Direct Sales, Enterprise Software
Education
Temple University 1991 — 1993
Economics
American University 1983 — 1985
Business
Central Bucks East High School 1980 — 1983
Canon Business Process Services, Inc. April 2014 - Present
DLG Consulting, LLC September 2008 - April 2014
CIGNA Corporation April 2013 - November 2013
Arkema November 2009 - October 2012
Towers Perrin April 2007 - July 2009
ARAMARK Inc. May 2003 - April 2007
Nestle USA August 1998 - July 2003
Skills
Visio, Business Process..., Process Improvement, SAP, PowerPoint, Project Management, ERP, Business Analysis, Change Management, Management Consulting, Oracle, SAP FI, Microsoft Word, Project Accounting, Financial Systems, Materials Management, Microsoft Excel, Operations Management, Access, Oracle E-Business Suite, Business Process, Strategy, Six Sigma, Data Analysis, Integration, Management, Budgets, Analysis, Training, Leadership, Strategic Planning, Software Documentation, Performance Management, Project Planning, PMO, Finance, Team Leadership, Continuous Improvement, Procurement, Sarbanes-Oxley Act, Accounting
Education
Villanova University 2009 — 2009
Lean Six Sigma
Drexel University - LeBow College of Business 1987 — 1990
MBA, Corporate Finance
Saint Joseph's University 1982 — 1985
BS, Accounting
Starling January 2015 - Present
Canon Business Process Services June 2015 - August 2015
Starling September 2014 - December 2014
Andy Grammer Tour Crew October 2014 - November 2014
Delias June 2014 - August 2014
Catalina Beach Club May 2013 - August 2013
Canon Business Process Services, Inc. July 2010 - August 2011
Pixie Nursery School June 2008 - July 2009
Skills
Data Entry, Microsoft Office, New Hire Orientations, Records Management, PeopleSoft, Spreadsheets, Administrative..., Resume Writing, Administration, Conflict Resolution, Office Management, Online Research, Microsoft Office 2007, Filing, Office Administration, Employee Relations, Human Resources, Access, Employee Training, PowerPoint, Microsoft Word, Microsoft Excel
Education
State University of New York at Binghamton 2012 — 2016
Bachelor of Arts (B.A.), Psychology
Wantagh High School 2008 — 2012
Time Warner Cable February 2015 - Present
Canon Business Process Services, Inc. December 2010 - August 2014
Document technologies inc October 2008 - December 2010
Columbus Delivery Service March 2003 - October 2008
Skills
Customer Service, Laptops, Data Entry, Customer Satisfaction, Computer Hardware, Software Installation, Desktop Computers, LAN-WAN, Process Improvement, Fax, Microsoft Excel, Call Centers, Litigation Support, TCP/IP, Computer Network..., Hardware, Management, Networking, Troubleshooting, Information Technology, Technical Support, Outlook, Problem Solving, Windows
Education
Borough of Manhattan Community College 2014 — 2015
CCNA certification, Cisco Networking systems
Per Scholas 2014 — 2015
Canon Business Process Services, Inc. January 2014 - Present
SEW Eurodrive July 2012 - Present
Home Helpers of Southeast Pennsylvania July 2011 - July 2012
Widener University September 2009 - May 2011
H B Electric Svc Inc May 2010 - November 2010
Widener University June 2009 - May 2010
Widener University September 2008 - May 2009
Delaware County Community College September 2007 - May 2008
Skills
Microsoft Office, Electrical Engineering, Writing, Matlab, Pspice, Mathematica, Project Management, General Office Skills, Photoshop, Microsoft Word, PowerPoint, Labview, Microsoft Excel, Research, AutoCAD, Customer Service, Solidworks, Outlook, Analysis, C++, Technical Writing, Data Analysis, Windows, Time Management, Engineering, Troubleshooting, Teamwork, Training, Cpr Certified
Education
Widener University 2008 — 2012
Bachelor, Electrical Engineering
Delaware County Community College 2006 — 2008
Associate of Science, Electrical Engineering
Penn Wood Senior High 2003 — 2006
High School Diploma
Corning Incorporated April 2014 - Present
Canon Business Process Services, Inc. May 2013 - January 2014
AllianceMedWeb LLC March 2006 - April 2013
Xerox Corporation February 2004 - April 2010
Xerox Business Services November 2000 - February 2004
Xerox Corporation June 1999 - November 2000
Inflector Controls August 1998 - June 1999
Honeywell Building Services December 1996 - August 1998
Carrier Corporation January 1991 - November 1996
Honeywell April 1986 - January 1991
Skills
Medical Billing, Medical Practice..., Web Applications, HIPAA, Contract Negotiations, Customer Relations, Customer Service, Six Sigma, Budgeting, New Business Development, Forecasting, Cost Control, Process Modeling, Profit & Loss Management, Operational Streamlining, ITIL, Healthcare, Strategic Planning, Billing, Sales Management, Process Improvement, Team Building, Operations Management, Accounts Receivable, Contract Negotiation, Compliance, Problem Solving, Negotiation, Account Management, Business Planning, Cross-functional Team..., Hiring, Outsourcing, Documentation, Consultative Selling, Marketing Strategy, Change Management, Administration, Customer Satisfaction, Business Management, Employee Relations, Mentoring, Insurance, Product Management, Microsoft Office, Business Strategy, Excel, Health Insurance, Start-ups, Business Analysis
Education
University of New Brunswick 1982 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.88
American College of Medical Practice Executives 2012 — 2013
Medical Practice Executive Administration, Certified Medical Practice Executive, 4.0
Cambrian College 1993 — 1995
Certificate, Refrigeration/Airconditioning, Propane Fitter Electric/Electronic, Gas Fitter 1
St John College St John NB 1975 — 1977
Industrial Instrumentation Engineering, Industrial Engineering, 3.95
The Home Depot December 2013 - Present
Canon Business Process Services, Inc. January 2007 - October 2013
Ionia County October 2003 - January 2006
Michigan State University December 2000 - October 2003
Skills
•Organization and..., •Detail oriented, •Self motivator and..., •Over 15 years of..., •Computer Literate, •Microsoft Office, •Proficient in all..., Fax, Microsoft Excel
Education
Davenport University
Associate's degree, Executive Assistant/Executive Secretary
Canon Business Process Services, Inc. 2012 - Present
Walmart August 2008 - November 2011
Cash America International January 2006 - January 2008
The Reynolds and Reynolds Company February 1991 - June 2005
Skills
Employee Relations, Organizational..., Strategic Planning, Coaching, Performance Management, Leadership Development, Talent Acquisition, Organizational..., Talent Management, Policy, Compliance, Succession Planning, HR Policies, Compensation, Employee Engagement, Onboarding, HRIS, Talent Development, Deferred Compensation, Process Improvement, PeopleSoft, Training, Workforce Planning, Benefits Administration, Leadership, New Hire Orientations, Human Resources, Management, Applicant Tracking..., FMLA, Employee Benefits, Labor Relations, Personnel Management, Employee Training, Interviews, Hiring, Sourcing, Recruiting, Temporary Placement, Union Avoidance, HR Consulting, Technical Recruiting, Benefits Negotiation, Employment Law, Payroll
Education
Boston University
Bachelors, Business Administration Management
Canon Business Process Services, Inc. June 2006 - Present
Oce Business Services January 2003 - June 2006
Skills
P&L Management, Outsourcing, Customer Satisfaction, Change Management, Sales Operations, Project Implementation, Facilities Management, Cost Reduction, Green Belt, Lean Sigma, Account Management, Contract Negotiation, Microsoft Office, New Business Development, Operations Management, Photoshop, Photography, Six Sigma, Business Process..., Vendor Management, Leadership, Customer Service, Business Process, Team Building, Enterprise Software, Cross-functional Team..., Management, Performance Management, Solution Selling, Program Management, Salesforce.com, Team Leadership
Education
New York University 1978 — 1983
BA, Spanish Literature & Chemistry
Harvard University
Traders Point Christian Church August 2013 - Present
Canon Business Process Services, Inc. June 2011 - August 2013
Automatic Pool Covers, Inc. March 2011 - May 2011
Sunset Presbyterian Church August 2010 - December 2010
FedEx Office September 2007 - September 2009
Kinko's Inc. September 2001 - September 2007
Kinko's Inc. April 1996 - September 2001
Kinko's Northwest October 1995 - April 1996
T.J. Kinko's, Inc. February 1994 - October 1995
Kinko's Graphics Co. March 1993 - January 1994
Skills
Customer Service, Project Planning, Customer Satisfaction, Management, Training, Outlook, Troubleshooting, Access, InDesign, Time Management, Photoshop, Networking, Illustrator, Teamwork, Mac, Process Improvement, Strategic Planning, Operations Management, Coaching, Microsoft Office, Project Management, Team Leadership, Windows, Payroll, Microsoft Word, Account Management, Adobe Acrobat, Adobe Creative Suite, Advertising, Budgets, CRM, Community Outreach, Event Management, Event Planning, Fundraising, Leadership, Market Research, Microsoft Excel, Non-profits, Organizational..., Outsourcing, PowerPoint, Problem Solving, QuarkXPress, Security, Volunteer Management, Higher Education, Leadership Development, Print, Social Media
Education
Greenville College 1988 — 1993
Bachelor of Science, Contemporary Christian Music - Studio Production
HealthStream February 2014 - Present
Canon Business Process Services, Inc. October 2012 - Present
Fidelity National Title August 2012 - October 2012
NCO Financial Systems November 2010 - July 2012
Staples Inc. June 2010 - September 2010
ARAMARK November 2009 - September 2010
PetSmart Inc. April 2009 - November 2009
Office Depot Inc. April 1993 - November 2008
Skills
Dreamweaver, Photoshop, Leadership, Team Building, Sales Management, Adobe Creative Suite, POS, Advertising, InDesign, Graphic Design, Illustrator, Customer Service, Retail, Web Design, Adobe Acrobat, Microsoft Office, PowerPoint, Visual Merchandising, Creative Direction, Management, Customer Satisfaction, Team Leadership, Microsoft Excel, Training, Microsoft Word, Process Improvement, Operations Management, Account Management, Sales
Education
Art Institue of Pittsburgh 2007 — 2009
Digital Design Diploma, Graphic Design
Anne Arundel Community College 2004 — 2004
Business Administration Diploma, Business Administration and Management, General
Canon Business Process Services, Inc. August 2013 - Present
Canon Business Process Services, Inc. February 2011 - August 2013
Xerox April 2010 - February 2011
Océ Business Services December 2007 - April 2010
Océ Business Services April 2004 - November 2007
IKON Office Solutions December 2002 - April 2004
Archer Management Services July 2001 - September 2002
IST Management Services June 1997 - July 2001
Skills
Six Sigma, Project Management, Supplier Relationship..., Spend Analysis, Sales, Business Process..., BPO, Process Management, Operations Management, Process Improvement, Change Management, Business Process..., Vendor Management, Supply Chain Management, Outsourcing, Process Engineering, Supplier Development, Management, Business Analysis, Cross-functional Team..., Business Strategy, Contract Negotiation, Leadership, Business Development, CRM, Program Management, Business Process, Enterprise Software, Integration, Analysis
Education
Kaplan University 2007 — 2010
BS
Georgia State University 1996 — 1997
BA
TriNet August 2015 - Present
Canon Business Process Services, Inc. March 2013 - July 2015
Pitney Bowes Management Services September 2011 - March 2013
Neopost August 2007 - September 2011
Lanier Professional Services July 2003 - August 2007
Lexmark December 2000 - July 2003
Neopost September 1991 - December 2000
Skills
Solution Selling, Enterprise Software, Sales Operations, Cross-functional Team..., Networking, Sales Process, Account Management, Salesforce.com, Direct Sales, B2B, Cold Calling, Selling, CRM, Sales Management, Business Development, Lead Generation, SaaS, Outsourcing, Key Account Management, Customer Retention, Document Management, New Business Development, Sales, Managed Print Services
Education
City University of New York-Brooklyn College 1984 — 1987
BS, Business Mgmt
Catholic Charities of the Archdiocese of New York March 2015 - Present
Sinergia, Inc. December 2014 - July 2015
The Children's Village June 2013 - November 2014
Canon Business Process Services, Inc. October 2011 - March 2013
Fugazy Transportation July 2011 - September 2011
Pyramid Consulting Group, LLC December 2010 - February 2011
Choice Associates June 2008 - May 2009
Skills
CPR/AED Certified, Microsoft Office, Customer Service, Microsoft Word, Telephone Skills, PowerPoint, Teamwork, Outlook, Access, Public Speaking, Administrative..., Research, Administrative...
Education
CUNY Bronx Community College 2015 — 2017
Liberal Arts and Sciences: Human Services
Norman Thomas HS 2002 — 2006
HS Diploma, Marketing
Canon Business Process Services, Inc. April 2013 - July 2015
Otsuka Pharmaceutical Companies (U.S.) April 2013 - July 2015
Neve Shalom October 2008 - June 2011
Campbell School in Metuchen September 2008 - June 2009
Skills
Office Management, Customer Service, Microsoft Office, Outlook, Office Administration, Employee Relations, Customer Satisfaction, Administrative..., Data Entry, Records Management, Telephone Skills, Microsoft Word, File Management, Account Management, Team Building, Business Strategy, Business Planning, Business Development, New Business Development, Coaching, Leadership Development, Organizational..., Data Analysis, Microsoft Excel, Event Planning, Event Management, Cross-functional Team..., Hospitality, Process Improvement, Inventory Management, Integration, Business Process..., K-12, Keyboards, Leadership, Team Leadership, Logistics, Management, Project Management, Change Management, Vendor Management, Program Management, Budgets, Analysis, Sales, Strategic Planning, Project Planning, Training
Education
Elon University 2003 — 2008
K-5 Elementary Education, Elementary Education and Teaching
Metuchen High School 1999 — 2003
Banco Santander August 2013 - Present
Canon Business Process Services, Inc. March 2013 - July 2013
Organizing for America- Presidential Campaign July 2012 - November 2012
Serani Agency August 2011 - May 2012
National Hispana Leadership Institute (NHLI) June 2010 - June 2010
EXPRESS November 2008 - May 2010
Skills
Bilingual-English/Spanis..., PowerPoint, Public Speaking, Microsoft Office, Social Media, English, Editing, Grassroots Organizing, Political Campaigns, Training, Marketing, Sales, Leadership, Customer Service, Microsoft Excel, Spanish, Event Planning, Facebook, Time Management, Social Networking, Fundraising, Research, Community Outreach, Financial Analysis
Education
Florida State University 2010 — 2012
BS, Management, Political Science, 3.8 GPA
Miami Dade College 2008 — 2010
AA, Political Science, Business Administration
Canon Business Process Services, Inc. June 2014 - Present
DNN Tax Preparation and Accounting Services LLC August 2013 - May 2014
Cablevision Systems Corporation July 2003 - August 2013
KPMG US November 1997 - July 2003
Progressive Insurance April 1991 - March 1994
SGV & Co August 1987 - June 1990
Education
Fordham University 1994 — 1997
MBA in Taxation and Accounting, Taxation and Accounting
De La Salle University 1982 — 1986
Bachelor of Arts and Bachelor of Science, Economics and Accouting
One Technologies, LP May 2014 - Present
Canon Business Process Services, Inc. February 2007 - May 2014
Semicon Precision Industries Inc March 2006 - March 2007
Clayton Homes Inc., Denton 2001 - 2006
Danny Cockburn Electric Inc. 1998 - 2001
Skills
Facilities Management, MS Project, UPS systems, HVAC-R, Asset Management, Process Improvement, Invoice Processing, Project Management, Space planning, Construction Management, Security, CAD Software, MS Office Suite, Autodesk Software, Logistics, Electrical..., Contract Negotiation, Service Level Agreements, Contractor Management, HVAC, Troubleshooting, Vendor Management, Training, Management, Call Center Support, Critical Data Center, Contract Management, Operations Management, Budgets, Leadership, Microsoft Office, Microsoft Project, Team Building
Education
Rochester Institute of Technology 2012 — 2014
Master of Science, Facilities Planning and Management (MSFM), 3.4
DeVry University-Texas 2005 — 2011
Bachelor of Science and Business Administration (BSBA), Operation Management, 3.5
CRI San Francisco October 2014 - Present
Panda Photo Booth February 2014 - Present
Canon Business Process Services, Inc. July 2013 - October 2014
YP July 2010 - June 2013
Palo Alto Medical Foundation September 2006 - March 2009
Skills
Inventory Management, Customer Service, Invoicing, Expense Reports, Vendor Relationships, Multi Tasking, Organization &..., Learning Quickly, Always Punctual, Ergonomics, Emergency Planning, Microsoft Office, Management, Budgets, Process Improvement, Facilities Management, Vendor Management, Leadership, Project Management, Microsoft Excel, Customer Satisfaction, Social Networking
Education
Heald College 2008 — 2009
N/A, Small Business Administration/Management
Canon Business Process Services, Inc. July 2012 - Present
Iron Mountain January 2010 - July 2012
Iron Mountain Records Management January 2007 - February 2012
Iron Mountain March 2006 - January 2007
Iron Mountain December 2001 - March 2006
LiveVault 1996 - 2001
Citibank 1994 - 1996
Entre Computer Services 1992 - 1994
EDS 1989 - 1992
Skills
Process Development, Business Planning, Budget Preparation, Imaging, Analysis, Digital Imaging, Process Simulation, Budgets, Solution Selling, Program Management, Operations Management, SDLC, Vendor Management, Product Management, Business Analysis, Management, Integration, Business Process, Leadership, Document Management, Solution Architecture, Six Sigma, Team Leadership, Sales Operations, Disaster Recovery, Cloud Computing, Enterprise Software, Enterprise Content..., Cross-functional Team..., SaaS, Sales, Salesforce.com, Strategic Partnerships, Professional Services, Sales Process, Process Improvement, Business Process..., Enterprise Architecture, Outsourcing, Business Intelligence, Project Planning, IT Strategy, Pre-sales, CRM, Strategy, Consulting, Data Center, Managed Services, Business Process Design, Software Project...
Education
Alfred University 1981 — 1985
BS
MasTec Advanced Technologies July 2015 - Present
Special Counsel June 2015 - July 2015
Zwicker & Associates, P.C. August 2013 - February 2015
Law Office of Roderick G Davis April 2013 - August 2013
Canon Business Process Services, Inc. October 2012 - April 2013
Aon Hewitt August 2012 - October 2012
NCO July 2011 - August 2012
Skills
Westlaw, Legal Research, Pleadings, Legal Writing, Litigation, Litigation Support, Civil Litigation, Courts, Lexis, Motions, Criminal Law, Debt Settlement, Creditors' Rights, Notary Public, PACER, Criminal Defense, Document Drafting, Legal Discovery, Calendaring, Paralegals, Filing, Administrative..., Wills, Personal Injury..., Family Law, Legal Assistance, Customer Service, Microsoft Office, Research, Management, Outlook, Microsoft Word, Public Speaking, Leadership, Time Management, Legal Documents, Corporate Law, Document Review, PowerPoint, Data Entry, Event Planning, Legal Issues, Microsoft Excel
Education
Mingle school of Real Estate 2015 — 2015
Central Piedmont Community College 2010 — 2014
Associate of Science (A.S.), Paralegal Technology
Analytic Stress, Inc March 2014 - Present
CDI Engineering Solutions August 2013 - March 2014
Canon Business Process Services, Inc. September 2012 - August 2013
JV Industrial Companies, Ltd. October 2007 - September 2012
Skills
Safety Management, Safety Leadership, Construction Safety, Behavior Based Safety, EHS, Process Safety, Supervisory Skills, Investigation, Hazard Assessment, Fire Safety, Risk Assessment, Hazardous Materials, Environmental Management, Oil, Accident, Investigations, Cpr Certified, Root Cause Analysis, Occupational Health, Safety Audits, Accident Investigation, Auditing, Hazard Analysis, Industrial Safety, HAZWOPER, Hazardous Waste..., HAZMAT, Safety Analysis, Refinery, Petrochemical, Contractors, Safety Management..., Hazard Recognition, Incident Investigation, Pipelines, Industrial Hygiene, Workplace Safety, Petroleum, Emergency Management, Inspection, Safety Auditing, Safety Engineering, Safety Training, ISO 14001, Fall Protection, Scaffolding, Factory, Hazard Identification, HSE Management Systems, OSHA Trainer
Education
Columbia Southern University 2009 — 2011
Associate of Applied Science (AAS), Occupational Safety and Health
Vernon College 1995 — 1997
Criminal Justice
Canon Business Process Services December 2007 - March 2013
Verizon Wireless HQ Mail Center January 2007 - January 2013
Canon Business Process Services, Inc. 2008 - 2013
Airsonic Corporation January 2005 - January 2007
Sign Management Services January 2004 - January 2005
FedEx Office/ Kinko's January 2002 - January 2003
Skills
Sales Management, Leadership, Process Improvement, Customer Service, Training, Marketing, Retail, Account Management, Operations Management, Quality Assurance, Team Building, Sales, Strategic Planning, Management, Social Media, Teamwork, Budgets, Vendor Management
Education
Cal Poly Pomona
Art
Drake University
General Education
Orange Coast College, Mt. San Antonio College
Saddleback College
Associate of Arts Degree
Deloitte June 2015 - Present
Canon Business Process Services, Inc. July 2006 - Present
Canon Business Process Services, Inc July 2006 - June 2015
Deutermann Consulting Group February 2005 - July 2005
Merrill Corporation February 2003 - February 2005
Canon Business Solutions November 2001 - February 2003
EY July 1981 - July 2001
Skills
Customer Service, Document Management, Microsoft Office, Project Management, Microsoft Excel, Operations Management, Contract Negotiation, Outlook, Training, Time Management, Real Estate, Records Management, Quality Assurance, Analysis, Team Building
Education
Columbia Southern University
Bachelor of Science, Occupational Safety and Health
Columbia Southern University
Associate of Art, Applied Fire Science
Deloitte June 2015 - Present
Canon Business Process Services, Inc. November 2011 - June 2015
Servpro Industries Franchise October 2009 - November 2011
Skills
Customer Service, Microsoft Word, Outlook, PowerPoint, Microsoft Excel, Data Entry, Administrative..., Management, Time Management, Leadership
Education
College of Southern Maryland 2009 — 2011
Henry E Lackey High School 2005 — 2009
Canon Business Process Services, Inc. September 2013 - Present
Bridgepoint Education April 2012 - June 2013
Best Buy September 2008 - January 2012
Sears, Roebuck and Co. August 2006 - September 2008
Skills
Recruiting, Resume Writing, Higher Education, Student Affairs, Staff Development, Academic Advising, Student Financial Aid, New Hire Orientations, Data Entry, Employee Training, Interviews, Adult Education, Enrollment Management, Distance Learning, CampusVue, E-Learning, Talent Acquisition, ADP Payroll, New Hire Processes, HR Policies
Education
Grossmont College
Healthfirst January 2015 - Present
Connextions January 2014 - January 2015
Canon Business Process Services, Inc. March 2013 - January 2014
Xerox June 2012 - March 2013
TechSaga Corp May 2011 - May 2012
Borders July 2010 - May 2011
Adecco Group September 2008 - July 2010
Symcor July 2006 - June 2008
Skills
Attrition, Microsoft Excel, Spreadsheets, Outlook, Data Entry, Telephone Skills, Fax, Customer Service, Databases, Invoicing, PeopleSoft, Computer Hardware, Windows XP, Access, SAP, Printers, 10 Key, Lotus Notes, Scanners, Microsoft Office 2007, Filing, Microsoft Word, 10 Key Touch, PowerPoint, Sorting, PC, File, Viseo, Indexing, Switchboard, Dispatcher for..., UPS Worldship, Receptionist Duties, Book Binding, Document Preparation, Pitney Bowes Stamp..., SendSuite Xpress, Auditing, Microsoft Office, IEX
Education
Ashford University 2010 — 2011
Bachelor of Arts (BA), Accounting, 3.75
University of Central Florida 2002 — 2003
3.5
First Transit September 2015 - Present
Canon Business Process Services, Inc. June 2012 - September 2015
Century College September 2011 - June 2012
Target October 2010 - January 2011
Transportation Management August 2008 - June 2009
Midway Pro Bowl January 2007 - July 2008
Skills
Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Customer Service, Help Desk Support, Problem Solving, Human Relations, 70 WPM, Xerox Printers, Advanced Word Processing, Call Center, Troubleshooting, Cleaning, Telephone Skills, Data Entry, Administrative..., 10 Key, Printers, Adobe, Coiling, Padding, Scanners, Computer Hardware, PowerPoint, Windows 7, Team Building, Leadership, Team Leadership, Microsoft Office, Windows, Process Improvement, Outlook, Software Documentation, Training, Vendor Management, Sales, Time Management, Networking, Technical Support, Windows XP, Account Management, Operating Systems, Project Management
Education
Century College 2010 — 2013
Associate's degree, Administrative Assistant and Secretarial Science, General
Century College 2011 — 2012
Associate of Arts and Sciences (A.A.S.), Administrative Assistant and Secretarial Science, General
Cross MediaWorks, LLC October 2013 - Present
Canon Business Process Services, Inc. March 2013 - October 2013
Turner Construction Company October 2008 - March 2013
Skanska USA Building Inc. March 2006 - October 2008
Premcor Refining Group December 2003 - March 2006
Star Gas Propane, L.P. February 2002 - December 2003
Kimco Realty Corporation March 2000 - February 2002
Nab Construction Corporation May 1993 - March 2000
Long Island Lighting Company May 1988 - May 1993
Long Island Lighting Company March 1985 - May 1988
Skills
Tax Research, Use Tax, Tax, Sales Tax, Property Tax, Sales & Use Tax, Tax Accounting, Corporate Tax, Tax Preparation, Tax Returns, Income Tax, Tax Advisory, Financial Reporting, Construction Accounting, State Tax, GAAP, Internal Controls, Account Reconciliation, Auditing, Fixed Assets, CPA, Sarbanes-Oxley Act, Finance, Accounting
Education
Baruch College, City University of New York (CUNY) 1983 — 1988
MBA, Taxation
Queens College 1972 — 1977
Bachelors, Accounting
Deloitte May 2015 - Present
Canon Business Process Services, Inc. March 2014 - Present
Georgia Tech Research Institute February 2013 - February 2014
Hilti November 2011 - October 2012
Heidelberg May 2007 - July 2007
Barnes & Noble November 2005 - July 2007
Skills
Customer Service, Multilingual, Business Development, Data Analysis, Communication Skills, Strategic Planning, Event Planning, Event Management, Inventory Management, Computer Proficiency, Data Entry, German, German-English, Spanish-speaking, Information Technology, Sales, Leadership, Spanish, Public Speaking
Education
Kennesaw State University 2007 — 2010
BA, International Affairs and German
Georgia Highlands College 2005 — 2006
Choice Logistics June 2015 - Present
Canon Business Process Services, Inc. 2011 - June 2015
Pitney Bowes January 2010 - July 2011
Pitney Bowes October 2008 - January 2010
Pitney Bowes March 2000 - October 2008
Best Buy 1998 - 2000
Skills
Strategic Account..., International Operations, Business Development, Multi-state Leadership, Sales..., Contractual Agreements, P&L Management, Talent Management, Marketing Management, Leadership, Cross-functional Team..., Sales, Vendor Management, Strategy, Process Improvement, Management, Account Management, Operations Management, Contract Negotiation, Customer Retention, Business Strategy, Enterprise Software, New Business Development, Customer Satisfaction, Managed Services, Human Resources, Outsourcing, Executive Management, Marketing, Channel Partners, Business Process, BPO, Salesforce.com, Solution Selling, Business Process..., Sales Process, Sales Operations, SaaS, Pricing, Lead Generation, B2B, Selling, Direct Sales, Professional Services, Start-ups, P&L, International Business, Team Building, Key Account Management, Team Leadership
Education
Kingston University
Postgraduate in Management (London, United Kingdom), Business and Finance
Chartered Institute of Marketing
CIM Marketing, Marketing/Marketing Management, General
University of Phoenix
Master of Business Administration (MBA), Business Strategy and International Marketing
Canon Business Process Services, Inc. December 1993 - April 2015
Pitney Bowes Management Services, Inc January 1990 - January 1993
Copy America 1992 - 1993
Skills
Vendor Management, Procurement, BPO, Strategic Sourcing, Outsourcing, Operations Management, Global Sourcing, Recruiting, Customer Satisfaction, Business Process..., Management, Purchasing, Leadership, Contract Management, Account Management, Facilities Management, Process Improvement, Contract Negotiation, RFP
Education
American University 1972 — 1976
Bachelor's Degree, Political Science and Government
American University 1972 — 1976
Bachelor's Degree Political Science, Political Science and Government
American University
Bachelor of Arts
Henry Ford Health System March 2015 - Present
Canon Business Process Services, Inc. May 2013 - November 2013
FOUR CHAPLAINS SENIOR CARE January 2009 - August 2010
Wayne State University Recreation & Fitness Center June 2000 - February 2001
Detroit Public Schools June 1996 - August 2000
Skills
Reliable and friendly...., Customer Service, Payroll, Program Management, Recruiting, Sales, Policy, Healthcare, Data Entry, Project Management, Telephone Skills
Education
Walden University 2014 — 2016
Bachelor's Degree, Public Health, 4.0
Henry Ford Community College 2010 — 2014
Associate's Degree, General Studies, 3.1 GPA
Northern High School 1996 — 2000
High School, College/University Preparatory and Advanced High School/Secondary Diploma Program, 3.5 GPA
Davenport University
Medical Case Management, Health Services/Allied Health/Health Sciences, General
First Choice Emergency Room June 2014 - Present
Canon Business Process Services, Inc. June 2013 - May 2014
Angleton ISD Transportation November 2005 - June 2013
Walmart March 2012 - August 2012
H-E-B August 2002 - November 2005
Skills
Customer Service, MS Word, MS Excel, MS..., Training, PowerPoint, Sales, Inventory Management, Data Entry, Customer Satisfaction, Time Management, Leadership, Team Building, Microsoft Word, Staff Development, Payroll, Microsoft Office, Problem Solving, Recruiting, Store Management, Administrative..., Critical Thinking, Merchandising, Cashiering, Mentoring, Access, Coaching, Inventory Control, Team Leadership
Education
Keller Graduate School of Management of DeVry University 2011 — 2013
Master of Business Administration (M.B.A.), Health Services Administration
DeVry University-Texas 2010 — 2012
Bachelor of Science (B.S.), Technical Management
Canon Business Process Services, Inc. June 2013 - Present
REI April 2014 - November 2014
Publix Super Markets June 2006 - June 2013
Skills
Telephone Skills, Data Entry, Customer Satisfaction, Inventory Management, Phone Etiquette, Cashiering, Cash Register, Microsoft Excel, Customer Service, Time Management, PowerPoint, Sales, Training, Teamwork, Cash Handling, Outlook, Auto Parts, Vehicle Maintenance, Xerox Printers, HP Printers, Digital Printing, Laser Printers
Education
Georgia State University 2007 — 2013
Bachelor of Science (BS), History
Canon Business Process Services, Inc. February 2006 - Present
Chicago staffing October 2005 - May 2006
Midwest Bank & Trust January 1999 - September 2004
Skills
Customer Service, Scanners, Fax, Microsoft Excel, Filing
Education
HAROLD WASHINGTON COLLEGE 1998 — 1999
GEORGE WASHINGTON HIGH SCHOOL 1993 — 1997
Culinary Arts/Chef Training
City Colleges of Chicago-Harold Washington College
CornerStone Staffing Solutions, Inc. September 2014 - Present
Accounting Principals June 2014 - August 2014
Canon Business Process Services, Inc. January 2013 - December 2013
Victory Bible FG Baptist Church September 2008 - January 2013
KIK Custom Products February 2000 - December 2009
Skills
Accounts Payable, Accounts Receivable, Data Entry, Office Administration, Billing Process, Customer Service, MAS 90, Macola Progression, Microsoft Office, Microsoft Word, Microsoft Excel, QuickBooks, HP Service Manager, Rumba, Help Desk Support, Vantage 8.03, Dropbox, OCE, File Bound
Education
Accounting Annex 2014 — 2014
Quickbooks Pro
Cerritos College 1978 — 1981
Associate of Arts (AA), Accounting
Canon Business Process Services, Inc. November 2013 - June 2014
American Board of Internal Medicine April 2009 - May 2013
Benfield, Inc February 2006 - January 2009
integraSys, Inc. February 2003 - 2006
Hay Group 1997 - 2000
Education
Temple University 2010 — 2012
Master's of Science
American InterContinental University 2004 — 2005
Bachelor's degree
The Boddie Law Firm, LLC July 2012 - December 2012
Chili's September 2010 - September 2012
Canon Business Process Services, Inc. June 2010 - July 2012
Skills
Microsoft Office, Web Applications, Family Law, Legal Discovery, Child support worksheets, Trial notebook..., Document Drafting
Education
Herzing University-Atlanta 2010 — 2013
Associate's degree, Legal Assistant/Paralegal
VWR June 2015 - Present
Canon Business Process Services, Inc. October 2011 - June 2015
Oce Business Services April 2011 - October 2011
Shore Home Care, Division of Shore Health Systems September 2009 - April 2011
Created by K, LLC August 2008 - December 2009
Corporate Express December 2000 - August 2004
Corporate Express August 2000 - December 2000
Skills
Process Improvement, Business Analysis, Customer Relations, Account Management, Strategic Planning, Customer Service, Management, Marketing, Training, Team Building, Troubleshooting, Operations Management, Analysis, CRM, Sales Operations, Salesforce.com, Vendor Management, Customer Satisfaction, Access, Healthcare, Sales, Integration
Education
Villanova University 2012 — 2016
Bachelor of Science (BS), Information Systems
Delaware County Community College 2000 — 2003
Associates, Business Administration
Canon Business Process Services, Inc. September 2013 - Present
Law Offices of Manuel Solis December 2010 - July 2013
Law Offices of Manuel Solis August 2008 - December 2010
Stephen F. Austin January 2007 - January 2008
Bucana’s Night Club January 2002 - January 2007
Skills
Event Planning, PowerPoint, Microsoft Office, Microsoft Excel, Social Media, Photoshop, Microsoft Word, Public Speaking, Facebook, Editing, Research, Press Releases, Event Management, Blogging, InDesign, Social Networking, Media Relations, Customer Service, Social Media Marketing, Marketing Communications, Public Relations, Project Management, Marketing Strategy, Training, Leadership
Education
University of Houston 2008 — 2011
Bachelor of Arts (B.A.), Communications
Austin Community College
University of Texas at Brownsville
Lake Houston Academy
Universal Life Church January 2013 - Present
Powetic Ministries January 2013 - Present
BLACKOWT PUBLISHING September 2009 - Present
BLACKOWT RETAIL September 2008 - Present
BLACKOWT WIRELESS September 2008 - Present
RENAISSANCE CITY ENTERTAINMENT September 2001 - Present
Canon Business Process Services, Inc. August 2013 - December 2013
Paragon Family Services February 2000 - January 2011
Kelsch Associates October 2005 - July 2008
Skills
Internet, Medical Terminology, Medical Billing, Medical Transcription, Medical Assisting, Poetry, Published Author, Music Production, Management, Adobe Creative Suite, Fruity Loops, Microsoft Office, HTML, Business Development, contract writing, Physical Security, Weddings, Event Planning, Nonprofits, Volunteer Management, Community Outreach, Fundraising, Public Speaking, Blogging, Policy, Leadership Development, Training
Education
EVEREST INSTITUTE 2011 — 2012
Diploma in Medical Assisting, MEDICAL ASSISTING, 4.0
Fairleigh Dickinson University 1997 — 2001
n/a, political science
Westside High School 1993 — 1997
DIPLOMA, GENERAL STUDIES
Canon Business Process Services, Inc. July 2013 - Present
Canon Business Process Services, Inc. June 2012 - Present
HLP Integration October 2011 - April 2012
vdiscovery April 2009 - September 2011
Scarab Consulting December 2008 - March 2009
World Document Solutions, Inc. February 2005 - November 2008
Document Express, Inc. 1995 - 2005
The Copy Exchange, Inc. 1988 - 1995
Skills
Building Relationships, Document Management, Contract Negotiation, Litigation, Consulting, Document Review, Intellectual Property, Records Management, Legal Assistance, Professional Services, Salesforce.com, Strategic Planning, ESI, Corporate Law, Enterprise Software
Education
American University
BSBA, Accounting, Business Administration
Herrick High School
IBM Temp Contractor, Atlanta GA August 2014 - August 2014
Phelan Hallinan & Jones August 2012 - May 2014
Canon Business Process Services, Inc. August 2005 - August 2012
Skills
In-depth knowledge of..., Active Directory, Servers, Microsoft Exchange, Windows Server, VPN, Windows 7, Technical Support, Disaster Recovery, Software Installation, Troubleshooting, Hardware, Citrix, Switches, Networking, Laptops, PC building, Printers, VMware
Education
Monroe College 2007 — 2009
Bachelor of Business Administration (BBA), Information Technology
Borough of Manhattan Community College 2004 — 2007
Kingsborough Community College 1996 — 1998
Associate of Arts (AA), Liberal Arts and Sciences, General Studies and Humanities
EDUCATION MANAGEMENT CORPORATION June 2015 - Present
Tbies Coalition January 2006 - Present
Canon Business Process Services, Inc. December 2004 - Present
Skills
Payroll, Recruiting, Management, Budgets, Invoicing, Customer Service, Project Planning, Logistics, Bookkeeping, Records Management, Administrative..., Office Administration, Data Entry, Office Management, Fax, Office Equipment
Education
Illinois School of Professional Psychology, Chicago Campus 2014 — 2017
Master of Arts (MA), Mental Health Counseling
Evelyn T. Stone School of Professional Studies at Roosevelt University
Bachelor of Liberal Studies, Social Anthropology / Mental Health, 3.8/4.0 GPA
CACI International Inc November 2014 - Present
Labat-Anderson Incorporated February 2014 - November 2014
Canon Business Process Services, Inc. June 2011 - February 2014
Capital One August 2002 - November 2010
Skills
Retail Banking, Mortgage Lending, Credit Cards, Consumer Lending, Mortgage Banking, Banking, Credit, Loans, Financial Analysis, Small Business Lending, Anti Money Laundering, Bank Secrecy Act, Suspicious Activity...
Education
Ashford University 2011 — 2014
Associate of Arts (AA), Business/Commerce, General, B
Ashford University 2011 — 2014
Associate's degree, Business
Novo Nordisk April 2014 - Present
Canon Business Process Services, Inc. April 2013 - April 2014
BD March 2007 - August 2012
BD April 2006 - March 2007
Skills
Cross-functional Team..., Medical Devices, Administrative..., Team Building, Leadership, Microsoft Office, Management, Pharmaceutical Industry
Education
City University of New York-John Jay College of Criminal Justice
Bachelor of Arts (BA)
Canon Business Process Services, Inc. January 2013 - Present
Skills
Sales Process, Sales Management, P&L Management, Consultative Selling, Team Building, Strategy Development, Salesforce.com, Selling, Managed Print Services, Strategy, Solution Selling, B2B, Direct Sales
Education
Fairleigh Dickinson University 1974 — 1976
MBA, Management
Franklin & Marshall College 1964 — 1968
BA, Psychology
Honeywell September 2014 - Present
Canon Business Process Services, Inc. May 2003 - May 2014
Canon Business Process Services, Inc. May 2003 - May 2014
Skills
Customer Service, Cold Calling, Customer Satisfaction, Photocopier, Customer Retention, Outlook, Data Entry, Fax, Sales Management, Microsoft Office, Training, Telephone Skills, Time Management, Inventory Management, Call Centers
Education
Fort Valley State University 1998 — 1998
Canon Business Process Services, Inc. January 2000 - Present
Uniscribe July 1997 - January 2000
Pitney Bowes Management Services 1995 - 1998
Skills
Certified Associate..., Business Process..., Customer Relations, Process Improvement, Strategic Planning, Operations Management, Business Process Design, Customer Service, Management, Change Management, Outsourcing, Business Process..., Sales Management, Coaching, Team Building, Team Leadership, Salesforce.com, Vendor Management, CRM, Business Process, Program Management, Business Analysis, Six Sigma, Cross-functional Team..., Strategy, Performance Management, BPO, Project Management, Training, Leadership, Sales, Business Development, Customer Satisfaction, Contract Negotiation, Contract Management, Analysis, Management Consulting
Education
Suffolk University 1985 — 1987
Bachelors, History
Castleton State College 1982 — 1985
Bachelor of Science, History
Robert Half Legal May 2015 - Present
Robert Half Legal September 2014 - Present
Robert Half Legal April 2014 - Present
Kenya Education Fund 2013 - 2015
Canon Business Process Services, Inc. March 2013 - April 2014
Wilson, Elser, Moskowitz, Edelman & Dicker August 2005 - February 2013
Cosby Sweaters January 2012 - January 2013
Skills
Litigation, Legal Research, Civil Litigation, Courts, Legal Writing, Personal Injury, Mediation, Arbitration, Trials, Westlaw, Lexis, Personal Injury..., Trial Practice, Torts, Product Liability, Litigation Support, Construction Law, Legal Liability, Bankruptcy, Public Liability, Depositions, Document Drafting, Alternative Dispute..., Dispute Resolution, Insurance Law, Litigation Management, Legal Assistance, Legal Documents, Corporate Governance, Employment Law, Family Law, Criminal Law, Trademarks, Securities Regulation, Licensing, Claim, Immigration Law, Workers Compensation, Estate Planning, Legal Issues, Copyright Law, Document Review, Legal Compliance, Subrogation, Sales Presentations, International Law, Hearings, Legal Advice, Intellectual Property
Education
Hofstra University School of Law 2002 — 2005
Doctor of Law (J.D.), Law
Hofstra University 1999 — 2001
B.A. Speech Communication, Communication, General
Ithaca College 1997 — 1999
Paul D. Schreiber 1994 — 1997
The Millennium Group November 2014 - Present
Canon Business Process Services, Inc. August 1991 - February 2014
Oce Printing Systems (acquired Archer) 2005 - 2011
Archer Management Services 1991 - 2005
Skills
Strategy, Account Management, Solution Selling, Sales Process, Leadership, Customer Service, Salesforce.com, Outsourcing, New Business Development, Strategic Planning, B2B, Direct Sales, Selling, Sales Operations, Management, Best Practices, Recognition Awards, Service Level Agreements, RFP Generation, Renewals, Cost Saving Initiatives, Operations Management, Business Development, Process Improvement, Training, Customer Satisfaction, Sales, Project Management, Human Resources, Purchasing, Customer Retention, P&L Management
Education
Marquette University
Bachelor's Degree, Economics, Business Administration
College of DuPage
Bachelor of Arts (B.A.), Adult and Continuing Education and Teaching
Canon Business Process Services, Inc. July 2014 - Present
MSC Industrial Direct August 2011 - July 2014
VAI March 2010 - July 2011
Estee Lauder Companies, Inc. 1996 - July 2009
Vormitagg Associates (VAI) 1995 - 1996
Advanced Plastiform, Inc. 1992 - 1995
Software 1040 1980 - 1992
Skills
Requirements Analysis, Programming, IBM iSeries, RPG, SQL, Business Analysis, DB2, AS400 system, Software Development, Software Documentation, IBM AS/400, Program Management, Analysis, SAP, Management
Education
Adelphi University 1980 — 1983
MBA, Finance
University at Albany, SUNY 1976 — 1978
BS, Biology
University of Florida 1973 — 1974
Msgr. McClancy
Leaders in Financial Documentation Presentation in Greater New York City Area 2012 - Present
E*TRADE Financials LLC April 2014 - Present
Event and Resource Management February 2014 - February 2014
Napoli Bern Ripka & Shkolnik, LLP December 2013 - January 2014
Otsuka America Pharmaceutical, Inc May 2013 - August 2013
Canon Business Process Services, Inc. April 2013 - April 2013
Canon Business Process Services, Inc. November 2012 - April 2013
Moody's - the bond credit rating business of Moody's Corporation. November 2012 - December 2012
Artistic Dreams International (ADI) June 2012 - August 2012
Alpha Sights April 2012 - April 2012
Skills
Computer Graphics, Creative Director, Print Production..., PowerPoint, Word, Outlook, Excel, Graphic Design, Illustrator, Photoshop, InDesign, Adobe Creative Suite, Layout, Graphics, QuarkXPress, Adobe Acrobat, Brochures, Microsoft Office, Logo Design, Microsoft Word, Microsoft Excel, Corporate Branding, Lotus Notes, Research, Social Media Marketing, Mac, Spreadsheets, Video, Social Media, Customer Service, Digital Photography, Marketing Strategy, Social Networking, Newsletters, Multimedia, Time Management, Marketing Communications, Trade Shows, Visio, Creative Problem Solving, Employee Relations, Human Resources, Dreamweaver, Project Management, Advertising, Financial Reporting, Editing, Administrative..., Access, Blogging
Education
City University of New York-Hunter College 1991 — 1996
Bachelor of Arts, Media Communications/Minor Computer Science
High School of Performing Arts 1978 — 1981
Degree in the Arts, Dance
Astellas Pharma October 2005 - Present
Canon Business Process Services, Inc. 1999 - 2000
Skills
Urology, Pharmaceutical Sales, Managed Care, Hospital Sales, Cardiology, Pulmonology, Endocrinology, Dermatology, Rheumatology, Neurology, Gastroenterology, Pharmaceutical Industry, Sales Effectiveness, Nephrology, Diabetes, Oncology, OB/GYN, Product Launch, Infectious Diseases
Education
Illinois State University
Elaine Miller & Partners Realty of Sandpiper Realty Inc June 2013 - Present
Canon Business Process Services, Inc. July 2008 - June 2013
Sonitrol September 2006 - July 2008
SOURCECORP December 2005 - August 2006
IKON Office Solutions April 2004 - 2005
IKON Office Solutions 1998 - 2004
Skills
Real Estate, Real Estate Transactions, Luxury Homes, Customer Service, Customer Satisfaction, New Business Development, Selling, Strategy, Sales Management, Leadership Capabilities, Sales, Leadership, Management, Negotiation, Team Building, Process Improvement, Strategic Partnerships, Business Strategy, Strategy Development, Outsourcing, Sales Process
Education
Bentley University 1978 — 1982
Bachelor's degree, Management
St George's School Newport 1974 — 1978
High Scool Diploma, Cum Laude
Canon Business Process Services, Inc. August 2008 - Present
Education
Eastern Michigan University 1998 — 2003
Graduate Certificate in Human Resources, Business Administration and Management, Human Resources
Canon Business Process Services, Inc. March 2007 - Present
River Bank Books February 2005 - January 2007
Skills
Customer Service, Account Management, New Business Development, Leadership, Training, Microsoft Office, Sales, Social Networking, Team Building, Process Improvement, Social Media, Business Development, Contract Negotiation, Management, Project Management
Education
Grand Valley State University 2003 — 2007
Education
Olivet College 1996 — 2000
BA, English/History
Canon Business Process Services, Inc. September 2006 - Present
Skills
Vendor Management, Operations Management, Outsourcing, Process Improvement, New Business Development, Customer Satisfaction, Team Building, Business Development, Performance Management, Change Management, BPO, Strategic Planning, Customer Service, Coaching, Negotiation, Salesforce.com, Sales Management, Budgets, Leadership, Solution Selling, Management, Recruiting, Sales, Project Management, Contract Negotiation, Forecasting, Training, Business Analysis, Human Resources, P&L Management, Customer Retention, Six Sigma, Start-ups, CRM, Strategy, Business Process..., Team Leadership, Sales Process, Sales Operations, Direct Sales, Cross-functional Team..., Program Management, Management Consulting, Business Strategy
Education
George Mason University 1989 — 1992
BS
CMS January 2014 - Present
Canon Business Process Services, Inc. September 2007 - January 2014
Ophthalmic Surgeons and Consultants of Ohio September 2005 - August 2007
Skills
Database Design, Access Database, Database Administration, Database Monitoring, Records Management, Medical Records, Data Entry, Java, Filing, Telephone Skills, Telephone Triage, Appointment Scheduling, Customer Service, Cashiering, Microsoft Office, Microsoft Word, Outlook, Microsoft Excel, PowerPoint, Visual Basic, NextGen, Centricity, JavaScript, Java Enterprise Edition, VB.NET, VBA, Access, Databases, Fax, Scanners, File Management
Education
Franklin University 2013 — 2018
Bachelor’s Degree, Computer Programming
Columbus State Community College 2011 — 2013
Transfer classes, Computer Science, 3.0
Canon Business Process Services, Inc. January 2011 - Present
Miles Technologies May 2008 - June 2011
Wachovia Bank May 2007 - May 2008
Hertz Local Edition March 2003 - March 2007
OPTAx Systems 2001 - 2002
The Smartport.com Inc August 1999 - June 2001
Skills
Project Management, Business Intelligence, Business Analysis, Management, Visio, Team Leadership, Process Improvement, Leadership, Business Development, Sales, Databases, Online Marketing, Analysis, Vendor Management, Program Management, Business Process..., Cloud Computing, Integration, Enterprise Software, Lean Six Sigma, CRM, Information Technology, Networking
Education
Jack Welch Management Institute 2015 — 2017
Master of Business Administration
Ithaca College 1995 — 1999
B.A., Computer Science
Canon Business Process Services, Inc. June 2011 - Present
Ecompex, Inc. March 2004 - May 2011
Skills
Process Improvement, Business Process..., Team Leadership, Program Management, Outsourcing, Document Management, Business Analysis, SharePoint, Solution Selling, Training
Education
James Madison University 2000 — 2003
BA, English
Canon Business Process Services, Inc. September 2010 - Present
Baker Communications Inc June 2009 - September 2010
Washington Mutual August 2005 - February 2009
Office Depot October 2004 - August 2005
Office Max April 2003 - October 2004
CVS July 2001 - April 2003
Education
Farmingdale State College
Business
Stony Brook University
Project Management Certificate
Canon Business Process Services, Inc. February 2011 - Present
Oce Business Services June 2002 - December 2011
Archer Management Services 1992 - 2000
National Computer Source January 1990 - June 1992
Skills
Firewalls, VPN, SOX, SSL VPN, Network Optimization, Security, IDS, Integration, Disaster Recovery, Windows, Active Directory, Sarbanes-Oxley Act, WAN Optimisation, VMware ESX, Vendor Management, Outsourcing, Cisco Technologies, Information Security, VMware, Servers, Networking, System Administration, VoIP, Information Technology
Education
Binghamton University 1988 — 2000
BA, Computer Science - Information
Fulton-Montgomery Community College 1986 — 1988
AS, Computer Science
SNJ Triang 1981 — 1985
EN Photography July 2007 - Present
Canon Business Process Services, Inc. March 2005 - Present
Skills
Photography, Digital Photography, Portrait Photography, Wedding Photography, Fine Art Photography, Photoshop, Lightroom, Microsoft Office, Windows, Reprographics, Management
Education
Academy of Art University 2009 — 2013
Photography, 3.68
College of Southern Idaho 2000 — 2003
Associate's Degree, Computer Systems Networking and Telecommunications
Shred-it June 2015 - Present
Field Environmental Instruments May 2014 - January 2015
Canon Business Process Services, Inc. February 2011 - April 2014
CORT March 2009 - January 2010
Fairfield Inn & Suites by Marriott 2006 - 2007
Skills
Account Management, Sales, Sales Management, Customer Service, Retail, Merchandising, Marketing, New Business Development, Customer Retention, B2B, Marketing Strategy, Selling, Call Centers, Management, Customer Satisfaction, Customer Experience, Direct Sales
Education
Argosy University Phoenix 2008 — 2012
Associates, Hospitality and Travel
Art Institute of Pittsburgh 2004 — 2005
Associates, Art Design
Canon Business Process Services, Inc. February 2004 - June 2014
Comprehensive Community Services January 2003 - July 2003
A.G. Edwards & Sons, Inc. / Chicago Board of Trade August 1999 - February 2002
Skills
Outlook, Employment Law, Microsoft Excel, Legal Research, Legal Writing, PowerPoint, Corporate Law, Microsoft Word, Public Speaking, Contract Negotiation, Access, Human Resources, Customer Service, Strategic Planning, Research, Financial Analysis, Project Management, Negotiation, Insurance, Training, Time Management, Leadership, Budgets, Team Building, Accounting, Operations Management, Team Leadership, Finance, Account Management, Program Management, Accounts Receivable, Vendor Management, Accounts Payable, QuickBooks, Account Reconciliation, Business Analysis, Auditing, Bookkeeping, Financial Reporting
Education
Keller Graduate School of Management of DeVry University 2009 — 2012
Master of Business Administration (M.B.A.), Accounting and Business/Management
Chicago State University
Bachelor of Science (B.S.), Accounting
Morgan Park High School
Peacock Products January 2015 - Present
Balmer Black, P.C. May 2014 - January 2015
Pressler and Pressler LLP December 2013 - May 2014
Canon Business Process Services, Inc. July 2013 - December 2013
Peacock Products 2012 - 2013
United Parcel Service February 2008 - January 2011
Abercrombie & Fitch May 2005 - January 2006
Emerson Community School July 1998 - July 2004
Skills
Management, Program Management, Business Process, Outsourcing, SDLC, Logistics, Customer Service, Operations Management, Training, Process Improvement, Warehousing, Leadership, Civil Litigation, Legal Assistance
Education
Bloomsburg University 2003 — 2007
BA, Sociology May 2007
Bloomsburg University of Pennsylvania 2003 — 2007
Bachelors of Arts, Sociology
Canon Business Process Services, Inc. 2012 - Present
Arizona Department of Transportation 2002 - 2009
New York State Assembly 1995 - 2001
Education
John Jay College of Criminal Justice
BA, Public Admin.
Dangerous Events.com Inc. September 2008 - Present
Canon Business Process Services, Inc. September 1999 - May 2014
GHD, Inc May 1998 - February 1999
Kinko's May 1996 - February 1999
Archer Management Services Pvt. Ltd. 1995 - 1999
Starbucks May 1994 - April 1996
Skills
Customer Service, Photography, Marketing, Management, Social Networking, Telephone Skills
Education
Curry College 1981 — 1988
BA, Communications
Bethany Lutheran College 1984 — 1986
A.A, Communication; Photography; Photography
Beaver Bookstore January 2006 - Present
R. L. Klein & Associates January 2005 - June 2005
Canon Business Process Services, Inc. June 2004 - December 2004
Albertson's May 2001 - December 2003
Staples April 2001 - May 2001
Safeway September 2000 - January 2001
Skills
Research, Higher Education
Education
American River College
Associate's Degree, Anthropology
College of American Pathologists (CAP) March 2014 - Present
National Association Board of Pharmacy December 2012 - March 2014
Canon Business Process Services, Inc. January 2012 - December 2012
Centium Consulting Inc August 2011 - January 2012
Neopost March 2011 - August 2011
Ingersoll Rand November 2010 - February 2011
Neopost March 2010 - September 2010
AICPA August 2008 - February 2010
Texas Instruments October 2007 - August 2008
EarthTec International May 2007 - October 2007
Skills
Oracle, SDLC, SOA, SQL, Oracle E-Business Suite, XML, Requirements Analysis, Java, PL/SQL, Agile Methodologies, Web Services, Business Intelligence, Enterprise Architecture, IT Strategy, Oracle Applications, Solution Architecture, Microsoft SQL Server, Software Project..., Software Development, Unix, iStore, Data Modeling, ADF, OA Framework
Education
Indian Institute of Technology, Madras
Master of Science (MS), Computer Science
American Red Cross March 2015 - Present
Semper International August 2013 - March 2015
Canon Business Process Services, Inc. June 2012 - July 2013
Talent Partners April 2007 - May 2008
Parsons October 1999 - December 2006
Arnold Graphics Resources August 1998 - October 1999
American Academy of Pediatrics December 1990 - August 1998
Skills
Project Management, Vendor Management, Facilities Management, Office Management, Office Services..., Administrative..., Process Improvement, Inventory Management, Leadership, Manage Client..., Training, Management, Customer Service, Purchasing, Contract Negotiation, Budgets, CRM, Account Management, Program Management, Team Building
Education
College of DuPage 2000 — 2009
Facility Management, 3.5
Capco February 2015 - Present
Capco October 2014 - January 2015
Capco June 2014 - September 2014
WorldWide Tech Services, [Barrister] & [Field Solutions] April 2013 - September 2014
Per Scholas February 2014 - April 2014
Brooklyn Center for Technology February 2013 - January 2014
Growth & Development Services, Inc. August 2013 - October 2013
Canon Business Process Services, Inc. February 2007 - September 2012
Pitney Bowes August 2003 - February 2007
Town Total Health January 1998 - August 2003
Skills
Testing, Technical Support, Computer Networks, Customer Satisfaction, Strategic Planning, Information Technology, Software Testing, Computer Hardware, Quality Assurance, Computer Security, Leadership, Business Analysis, SDLC, Troubleshooting, Process Improvement, Networking, Software Documentation, Microsoft Office, Data Analysis, Management
Education
PerScholas 2014 — 2014
Software Testing Education Program (STeP)
Cisco Networking Academy at Gompers Vocational 2013 — 2014
CCENT/CCNA in progress, Routing and Switching
Brooklyn Center for Technology 2013 — 2013
Certified, CompTIA A+, Network+, Security+
Borough of Manhattan Community College 2002 — 2005
Assosiates, Business Administration and Management, General
EIS Group Ltd May 2015 - Present
NIIT Technologies Limited January 2014 - April 2015
Canon Business Process Services, Inc. August 2013 - January 2014
Ebix January 2011 - August 2013
Ebix April 2006 - January 2011
Ebix March 1999 - April 2006
Skills
Insurance, Risk Management, Analysis, SaaS, SDLC, Project Management, Business Analysis, Customer Service, Account Management, Vendor Management, Databases, Requirements Analysis, Training, Software Project..., Requirements Gathering, Process Improvement, CRM, Visio, Software Documentation, Integration, Agile Methodologies, Agile Project Management, Software Development, Management, Business Process, Business Requirements, Business Intelligence, Testing, Leadership, Microsoft Office, Program Management, User Acceptance Testing
Education
Independent Studies 2014 — 2014
PMI PMP Certification, PMP Project Management
Villanova University 2011 — 2011
Certificate, Business Analyst
Community College of Allegheny County 2002 — 2007
AS, IT - Networking
CCAC 2001 — 2006
AS, Information Technology - Networking
Canon Business Process Services, Inc. March 2006 - Present
IKON LEGAL DOCUMENT SERVICES (LDS) January 2004 - March 2006
Uniscribe Professional Services June 1998 - January 2004
Pitney Bowes Management Services October 1987 - June 1998
Volvo Car Corporation September 1980 - October 1986
Skills
Operations Management, Customer Satisfaction, Distributed Team..., Records Management, Office Administration, Document Management, Outsourcing, Sales Management, Management, Start-ups, Recruiting, Contract Negotiation, CRM, Process Improvement, Business Development, Account Management, Team Building, Vendor Management, New Business Development
Education
Iona College 1976 — 1980
BBA, Marketing
Canon Business Process Services, Inc. August 2010 - Present
Bellingham DPW July 2004 - Present
Fiserv October 2002 - July 2009
Putnam Investments/Personix 2002 - 2009
Skills
Software Documentation, PowerPoint, Troubleshooting, Process Improvement, Vendor Management, Call Centers, Business Analysis, Microsoft Excel, Program Management
Education
Dean College
AS, Business
Canon Business Process Services August 2014 - Present
Canon Business Process Services, Inc. June 1998 - Present
MBP January 1995 - Present
Crisham & Kubes, LLP January 1998 - January 2009
Chapman & Cutler LLP January 1994 - January 1998
Skills
Music Industry, A&R, Music Production, Music, Songwriting, Recording, Studio Recording, Record Labels, Composition, Audio Engineering, Radio, Entertainment, Pro Tools, Music Publishing, Logic Pro, Sound, Singing, Music, promoting..., Audio Editing, Live Sound, Mastering, Live Events, Sound Design, Sound Editing, Festivals, Concerts, Drums, Keyboards, Musicians, Music Licensing, Rock, Music Management, Talent Booking, Guitarist, Band
Education
Gordon Hubbard High School 1986 — 1990
Diploma in Science
Columbia College Chicago 1991 — 1994
Musi, Music Management
Canon Business Process Services, Inc. November 2012 - Present
Oce March 2007 - November 2012
Oce 2006 - 2007
Oce 1997 - 2006
Oce 1993 - 1997
Electronic Output Strategies 1991 - 1993
Bank of New England 1987 - 1991
A-Copy (IKON/RICOH) 1984 - 1987
Skills
Programming, Training & Development, Technical Writing, Technical Training, Computer Hardware, Computer Maintenance, Debugging, Digital Printing, Variable Data Printing, Technical Support, Linux, Printers, Troubleshooting, Color Management, Managed Print Services, Employee Training, Sales Process, Servers, Solution Selling, Windows, Pdf, Software Installation, Integration, Field Service, Document Imaging, Digital Imaging, Inkjet, Account Management, Document Management, Hardware, Scanners, Operating Systems, Testing, Training, HP
Education
Florida Atlantic University 2005 — 2006
Certified Internet Webmaster
Canon Business Process Services, Inc. November 2007 - Present
Skills
Outsourcing, Operations Management
Education
American University 1985 — 1989
B.A., Law & Society
Canon Business Process Services, Inc. May 2012 - Present
Be-Now Media August 2011 - March 2013
Insight Teleservices, Inc. April 2012 - April 2012
LvLselect June 2008 - December 2011
Detroit Police Department July 2009 - August 2011
Environment Michigan June 2008 - July 2008
Grand Valley State University September 2006 - April 2007
Skills
Microsoft Office, Computer Hardware, Blog Management, Blogging, Advertising, Social Media Marketing, Social Networking, Wordpress, Promotions, PowerPoint, Word Of Mouth Marketing, Litigation Support, Office Administration, Administrative Work, Adobe Acrobat, Customer Service, Supervisory Skills, Inventory, Sales, CT Summation, Summation iBlaze, IPRO, Image Processing, Word Processing, Outlook, Invoicing, Copying, Customer Service...
Education
Henry Ford Community College 2009 — 2011
Associate in Business, General Business
Grand Valley State University 2006 — 2009
Canon Business Process Services, Inc. June 2012 - Present
Walgreens August 2008 - May 2012
McDonald's Corporation July 2004 - August 2008
Skills
Loss Prevention, Store Management, Inventory Management, Merchandising, Retail, Cashiering, Visual Merchandising, Store Operations, Profit, Customer Service, Customer Satisfaction, Time Management
Education
Baker College of Auburn Hills 2012 — 2015
Associates Degree in Applied Science, Health Navigation
Lakeland High School 2003 — 2007
Canon Business Process Services, Inc. July 2000 - Present
Skills
Document Imaging, Document Management, Operations Management, Outsourcing, Photocopier, Customer Satisfaction, Scanners, Vendor Management, Facilities Management, Print Management, Process Improvement, Digital Printing, Printers, Six Sigma, Copying, Variable Data Printing, Records Management, Account Management, Team Building
Education
Catonsville Community College
Associate of Arts (AA), Accounting
Northwestern High School
Canon Business Process Services, Inc. January 2014 - April 2015
Observ Inc. October 2003 - February 2015
NCO Group June 2009 - December 2009
Securitas November 2006 - December 2008
Skills
Data Entry, Microsoft Excel, Accutrac, Records Management, SCLogic, EAS Ticketing, Office Support Ticket..., FileMaker Pro, QuickBooks, PeopleSoft Financial, Firefox, Firefox Extensions, 10 Key, Filing, Inventory, Inventory Management, PowerPoint, Microsoft Word, Cash Handling Experience, Invoicing
Education
University of Houston, C.T. Bauer College of Business 2007 — 2012
Bachelor of Business Administration (B.B.A.), Finance, General
Houston Community College 2004 — 2007
General Studies
LINDA N. PRUETT, CPA, ATTORNEY, LLC February 2013 - Present
Williams Lea July 2004 - October 2012
Canon Business Process Services, Inc. October 2002 - July 2004
Canon Business Process Services, Inc. September 1998 - January 2003
Ricoh Americas Corporation 1991 - 1998
Skills
Business Service..., Operations Management, BPO, Outsourced Solutions, Business Services, Business Strategy, Operational Strategy, Operational Efficiency, Streamlining Operations, P&L Accountability, P&L Responsibility, P&L Management, Full P&L Responsibility, Account Management, Key Account Management, Customer Retention, Manage Client..., Building Relationships, Maintaining Strong..., Customer Loyalty..., Strategic Hiring, Employee Management, Employee Relations, Employee Engagement, Employee Training, Team Building, Staff Development, Staff Supervision, Staff Management, Customer Service, Customer Experience, Contract Negotiation, Facilities Management, Facilities Operations, Leadership, Human Resources, Process Improvement
Education
The University of Georgia
Speech Communication
Dekalb Community College
Canon Business Process Services, Inc. October 2002 - Present
Skills
BPO, Vendor Management, Operations Management, Customer Satisfaction, Outsourcing, Process Improvement, Performance Management, Management, Team Leadership, Team Management, Call Center, Change Management
Education
Eastern Mennonite University 1992 — 1995
Bachelor of Arts (BA), Business Administration and Management, General
Canon Business Process Services, Inc. March 2002 - Present
Pitney Bowes Management Services January 1994 - March 2002
DuPont August 1989 - December 1993
Skills
Microsoft Office, Management, Human Resources, Transportation..., Fleet Management, Regional Administrator, Payroll
Education
Padua Academy 1985 — 1989
Goldey Beacom College
Canon Business Process Services, Inc. March 2012 - Present
Dell August 2005 - June 2010
Skills
Project Management, Sales, Process Improvement, Technical Support, System Administration, Document Management, Vendor Management, IT Service Management, Call Centers, Business Analysis, Active Directory, Windows Server, Printers, Computer Hardware, SharePoint, VPN, Windows 7, XP
Education
Cameron University 1995 — 1999
Music Performance, General
MacArthur High School 1993 — 1995
High School Diploma
NG Media Group March 2013 - Present
Canon Business Process Services, Inc. December 2004 - November 2013
NG Media Group March 2011 - March 2013
Skills
LAN-WAN, Adobe Photodeluxe, Windows XP Pro, PowerPoint, Cinematography, Video Editing, Networking, Troubleshooting, Computer Maintenance, Computer Hardware, TCP/IP, Wireless Networking, Technical Support, Network Administration, Active Directory, Cisco Technologies, Operating Systems, Microsoft Office, Windows 7, Leadership, Computer Repair, Customer Service, Hardware
Education
Atlanta Technical College 2012 — 2014
Earning CISCO certification, Microsoft ceritification, and Networking Degree, Computer Systems Networking and Telecommunications
University of Cincinnati
System, Networking, and LAN/WAN Management/Manager
Canon Business Process Services, Inc. April 2006 - Present
Sheraton Bradley Hotel March 2004 - April 2006
Sheraton Bradley Hotel March 2003 - March 2004
Skills
Microsoft Excel, Switchboard Operator, Microsoft Word, Customer Service
Education
Central Connecticut State University 2000 — 2001
none, General Studies
East Granby High School 1996 — 2000
High School Diploma, General Studies
Canon Business Process Services, Inc. Correctional OfficerCalifornia Department of Corrections and Rehabilitation1982 - 1986
United States Marine Corps 1979 - 1986
Education
American River College
Art
Foothill high school
Canon Business Process Services, Inc. November 2012 - Present
Skills
Analysis, Business Analysis, Business Process, CRM, Call Centers, Leadership, Program Management, Service Delivery
Education
Berkeley College 2015 — 2016
Associate's degree, Accounting and Finance
Hudson vally community college
currently working towards my associate degree, Business Administration and Management, General
Canon Business Process Services, Inc. 2001 - 2013
Education
Professional Business College 2012 — 2014
Associate's degree, Business, Management, Marketing, and Related Support Services