Capital One
Industry: Bank holding company
DescriptionCapital One Financial Corporation is an American bank holding company specializing in credit cards, auto loans, banking and savings products headquartered in McLean, Virginia. Capital One is ranked 10th on the list of largest banks in the United States by assets. Headquarters: McLean, Virginia, United States CEO: Richard Fairbank (Jul 26, 1994–) Revenue: 27.24 billion USD (2017) Number of employees: 49,301 (2017) Subsidiaries: Capital One Investing, Paribus, Did you know: Capital One is the 10th-largest bank in the US by total assets ($363 B). wikipedia.org
Capital One List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Capital One. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Capital One Salaries. You can even request information on how much does Capital One pay if you want to. Learn about salaries, pros and cons of working for Capital One directly from the past employees.
Find People by Employers You can rekindle an old relationship, reconnect with a long-lost friend, former boss, business acquaintance who might be useful in your new line of work. With our employee database, the possibilities are endless. All you have to do is type in a couple of keywords and we'll bring you the exact information you wanted!
20,290 Capital One employees in database. Find out everything there's to know about Capital One employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Capital One Employees
Capital One February 2015 - Present
Capital One Bank June 2012 - January 2015
JPMorgan Chase & Co. October 2004 - December 2009
Skills
Office Management, Operations Management, Retail Banking, Auditing, Cash Management, Cash Handling, Regulatory Compliance, Outlook, Credit, Risk Management, Customer Service, Loans
Education
JJ Pearce High School 2003 — 2006
High School Diploma
University of Phoenix
MatchPoint Consulting Group May 2015 - Present
Vertex Business Services April 2011 - May 2015
Capital One December 2005 - April 2011
Capital One December 2005 - April 2011
Independent Consultant September 2004 - December 2005
Product Support Service Inc January 2001 - September 2004
UNITED STATE POSTAL SERVICE January 1993 - January 2001
UNITED STATE POSTAL SERVICE January 1986 - January 1993
Skills
Risk Management, Accounting, Visio, Sarbanes-Oxley Act, Internal Audit, Internal Controls, Financial Analysis, Risk Assessment, Project Portfolio..., Business Process, SDLC, Disaster Recovery, Auditing, Finance, Strategy, Project Management, Management, Budgets, Leadership
Education
MEMPHIS UNIVERSITY
B.B.A, Management Information Systems
University of Phoenix
M.B.A, Technology Management
Capital One January 2014 - Present
Skills
Talent Acquisition, Internet Recruiting, Talent Management, Sourcing, Employee Relations, Technical Recruiting, Applicant Tracking..., College Recruiting, Human Resources, Mergers & Acquisitions, Leadership, Banking, Loans, Recruiting, Temporary Placement, Executive Search, Finance, Onboarding, Analysis, Risk Management, Time Management, Interviews, Credit, Performance Management
Education
University of Pittsburgh 2002 — 2006
BA, Economics
Capital One June 2003 - Present
Skills
Business Analysis, PMO, PMP, SDLC, Scrum, Agile Project Management, Software Project..., Vendor Management, Requirements Analysis, Requirements Gathering, Agile Methodologies, Risk Management, Project Delivery, Project Management, Process Improvement, Project Portfolio..., MS Project, Stakeholder Management, Business Requirements, Change Management, Integration, SharePoint, Waterfall
Education
University of Phoenix 2006 — 2009
Dual- Business Administration/ Business Management
The Bancorp July 2014 - Present
Citi October 2010 - June 2014
Coventry Health Care, an Aetna Company August 2009 - July 2010
WellCare Health Plans November 2007 - March 2009
Fifth Third Bank October 2006 - November 2007
Bank of America April 2004 - October 2006
American General Life Companies is now part of the AIG Family! June 2002 - April 2004
Capital One June 1999 - June 2002
Suncoast Credit Union June 1998 - June 1999
Skills
Project Management, Anti Money Laundering, Banking, Operational Risk..., Enterprise Risk..., Vendor Management, Migration Projects, Risk Management, Remediation, BSA, Change Management, Supplier Negotiation, Financial Services, Procedure Development, Capital Markets, Investment Banking, Credit, Loans, Investments, Call Center..., Internal Audit, Quality Assurance, Insurance, Residential Mortgages, Equities, Credit Cards, Process Improvement, Fixed Income, Portfolio Management, Bank Secrecy Act, FINRA, Financial Institutions, Mortgage Banking, Internet Banking, Small Business Lending, Trade Finance, Back Office, Series 63, Due Diligence, Private Banking, Commercial Lending, Sarbanes-Oxley Act, Mortgage Lending, Branch Banking, Internal Controls, Payments, Credit Analysis, Commercial Banking, Relationship Management, Securities
Education
University of Phoenix 2004 — 2009
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Accenture August 2012 - September 2014
Celebrating Home December 2009 - August 2012
Capital One June 2007 - April 2009
Chase Home Finance October 2000 - June 2007
Skills
Credit, Mortgage Servicing, Banking, Mortgage Lending, Mortgage Banking, Credit Analysis, Risk Management, Process Improvement, Operations Management, Human Resources, Performance Management, Contact Centers, People Development, Leadership Development, Team Building, Vendor Management, Training, Business Analysis, Project Management, Coaching, Team Leadership, Customer Service, Change Management, Management
Education
Villanova University 2010 — 2011
Master Certificate, Human Resources Management/Personnel Administration, General
University of Phoenix 2003 — 2007
Bachelor's, Business Management
Manheim Auctions June 2012 - Present
Capital One October 2010 - March 2012
JMB Consultants March 2008 - June 2010
Skills
Automotive, Automobile, Vehicles, Customer Satisfaction, Customer Retention, Profit, Sales, Financial Analysis, Customer Service, Sales Process, Negotiation, Account Management, Team Building, Strategic Planning, Financial Reporting
Education
University of Phoenix 2013 — 2013
Bachelor of Business Administration (BBA)
St. Augustine High School 2008 — 2008
High School diploma
The Home Depot February 2013 - Present
IBM - Capital One August 2005 - April 2011
Capital One March 1999 - August 2005
Federal Reserve System - FRAS June 1993 - March 1999
Alternative Resources Corporation - Federal Reserve Bank of Atlanta October 1992 - June 1993
Federated Department Stores - Sabre Group August 1992 - October 1992
Skills
zSeries, z/OS, Storage Management, Operating Systems, Unix, Windows, Storage, SAN, Hardware, Architecture, Tape, Technical Support, Cisco Technologies
Education
University of Phoenix 2013 — 2017
Bachelor of Science (BS), Computer Software Engineering
Virginia Polytechnic Institute and State University 1985 — 1988
Engineering
Chantilly High School 1983 — 1985
HS Diploma, General Studies
Capital One January 2015 - Present
Oakland Business Improvement District August 2014 - December 2014
Oakland Transportation Management Assocation August 2014 - December 2014
Oakland Transportation Management Association July 2013 - August 2013
Oakland Business Improvement District May 2013 - June 2013
University of Pittsburgh January 2013 - May 2013
Skills
Microsoft Excel, Microsoft Word, Microsoft Access, Microsoft PowerPoint, Microsoft Visio, QuickBooks Point of Sale, Organization, Critical Thinking, Customer Service, Works well in a team, Leadership, SQL, Communication, Social Media, Data Analysis, Presentations, Marketing, Consumer Behaviour, PowerPoint
Education
University of Pittsburgh 2010 — 2014
Bachelor's Degree, Marketing, 3.86
Aerotek (Wells Fargo) Portland, OR November 2014 - May 2015
Capital One November 2012 - July 2014
HSBC October 2010 - March 2012
Skills
Banking, Credit Cards, Payments, Fraud, Customer Service, Accounting, Investigation, Mortgage Lending, Call Centers, Credit, Financial Risk, Risk Management, Insurance, Loans, Financial Services, Training, Data Analysis, Analysis, Lotus Notes, Process Improvement, Outlook, Leadership, Microsoft Office, Management
Education
University of Phoenix 2011 — 2013
Associates, Psychology, 3.0
Thousand Oaks High School 1986 — 1990
High School Diploma
Capital One August 2014 - Present
JPMorgan Chase May 2012 - July 2014
JPMorgan Chase August 2006 - April 2012
Walt Disney World August 2009 - January 2010
Chest Medicine Associates June 2004 - June 2005
Skills
Business Innovation, Marketing Communications, Public Speaking, Challenge Driven, Operations Management, Team Management, Change Management, Strategic Communications, Operational Excellence, Operational Efficiency, Customer Service, Management, Customer Satisfaction, Customer Experience
Education
University of Phoenix 2006 — 2011
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
Barclaycard August 2015 - Present
Capital One May 2012 - July 2014
HSBC 2010 - 2012
HSBC 2005 - 2010
HSBC 2004 - 2005
HSBC (previously Household Credit Services) 2002 - 2004
Household Credit Services 2002 - 2002
Skills
Process Improvement, Quality Assurance, Customer Service, Call Centers, Risk Management, Credit Cards, Customer Experience, Management, Quality Auditing, Banking, Training, Leadership, Business Analysis, Complaint Investigations, Analysis, Dependable Team Player, Communication Skills, Collections, Credit, Team Management, Root Cause Analysis, Root Cause Problem..., Complaints, Health Insurance, Quality Monitoring, Cross-team Collaboration, Failure Analysis, Failure Modes, Risk Assessment, Vendor Management
Education
University of Phoenix 2015 — 2016
Associate of Arts (AA)
Capital One Bank August 2013 - Present
Capital One April 2013 - August 2013
Capital One Bank September 2010 - April 2013
Bank of America July 2009 - September 2010
Bank of America February 2008 - July 2009
Bank of America July 2006 - March 2008
Skills
Coaching and Development, Peer Mentoring, Sales Management•, Process Improvement, Credit, Consumer Lending, Retail Banking, Loans, Banking, Small Business Lending, Mortgage Lending, Cross Selling, Customer Service, Leadership, Sales
Education
University of Phoenix 2006 — 2008
BS, Business Management
HSBC September 2012 - Present
HSBC January 2005 - Present
Capital One October 1998 - November 2004
Skills
Data Analysis, Banking, Analysis, Portfolio Management, Microsoft Excel, Research, SAS, Financial Services, Access, Business Analysis, Analytics, Microsoft Office, Management, Risk Management
Education
University of Phoenix 2012 — 2015
Bachelor of Science (B.S.), Human Services, Management
University of Phoenix
Bachelor of Science (B.S.) Human Service Management, Human Resources Management and Services
SunTrust Bank April 2013 - Present
SunTrust Bank 2013 - 2013
Allied Cash Advance December 2011 - February 2012
Capital One January 2009 - April 2009
Skills
Customer Service, Microsoft Office, Cash Management, Creative Problem Solving, Troubleshooting, Marketing
Education
University of Phoenix 2012 — 2013
Communication, General
Capital One August 2012 - Present
Wells Fargo April 2008 - July 2012
Capital One November 2002 - February 2008
Enterprise Rent-A-Car December 1997 - October 2002
Skills
Microsoft Office, Customer Service, Strategic Planning, Negotiation, Team Leadership, Account Management, New Business Development, Credit, Business Development, Relationship Management, Sales, Banking, Analysis, Sales Management
Education
University of Phoenix
Bachelor of Science in Management, Business, Management, Marketing, and Related Support Services
Capital One September 2008 - Present
Capital One January 2010 - September 2012
Capital One September 2008 - July 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking
Education
University of Phoenix 2006 — 2008
MBA, Master of Business Administration
Saint Paul's College 1999 — 2003
Bachelor of Science (B.S.), Business Administration and a Concentration in Management Information Systems
Capital One February 2009 - Present
Starr-Lite Catering and Events June 1999 - June 2008
Education
University of Phoenix
Bachelor of Science (BS), Business Administration and Management, General
M&T Bank July 2013 - Present
Capital One May 2012 - January 2013
HSBC July 2011 - April 2012
HSBC January 2006 - July 2011
HSBC June 2002 - December 2005
HSBC May 2001 - June 2002
Skills
Fraud, Management, Fraud Operations, Operations Management, Checks, Banking, Credit Cards, Risk Management, Financial Services, Retail Banking, Relationship Management, Process Improvement, Call Centers, Customer Service, Fraud Detection, Deposits, Credit Card Fraud, Applications, Anti Money Laundering, Prevention, Suspicious Activity, Branch Operation, Check 21, Employee Management, Credit Risk, Process Migration, Investigation, Online Fraud, BSA Compliance, Project Management, Team Management, Compliance, SAR, Quality Assurance, Offshore Operations, Lines Of Credit, Home Equity Lines of..., International Checks, Employee Engagement, Time Management, Quality Auditing, AML, KYC, Operational Risk, Operational Risk..., OFAC, Debit Cards, USA PATRIOT Act, Employee Training, Cards
Education
University of Phoenix 2008 — 2010
Associate's degree, Criminal Justice
Capital One September 2015 - Present
Hanover Research September 2014 - August 2015
Hanover Research July 2013 - August 2014
University of Pittsburgh June 2012 - March 2013
Skills
Data Analysis, Research, VBA, Stata, Microsoft Office, Analysis, Economics, PowerPoint, Statistics, Microsoft Word, Higher Education, Quantitative Research, Econometrics, Market Research, Survey Design, Intermediate Hungarian, Online Survey Design, Microsoft Excel, Qualitative Research
Education
University of Pittsburgh 2009 — 2013
Bachelor of Arts (B.A.), Economics
Corvinus University 2012 — 2012
Business and Economics program
Capital One August 2013 - Present
Balloons Unlimited June 2007 - January 2011
Balloons Unlimited Inc June 2007 - January 2011
Target INC April 2006 - April 2007
Skills
Customer Service, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Photoshop, Retail, Project Management, Merchandising, Sales, Advertising, Management, Team Building, Event Planning
Education
University of Phoenix 2011 — 2013
Master of Business Administration (MBA), Business Administration and Management, General
University of Phoenix 2007 — 2011
Bachelor's, Business Management
Self-employed August 2011 - Present
Capital One July 2013 - August 2015
Skills
Real Estate, Sales, Customer Service, Investment Properties, Sellers, Negotiation, Residential Homes, First Time Home Buyers, Marketing, Short Sales, Retail Banking
Education
University of Phoenix 2014 — 2017
Bachelor's Degree, Elementary Education and Teaching, 3.88 GPA
Capital One January 2013 - Present
EagleBank March 2012 - January 2013
Wachovia, A Wells Fargo Company September 2009 - March 2012
Wachovia, A Wells Fargo Company March 2007 - September 2009
Enterprise Rent-A-Car October 1998 - February 2007
Skills
Business Development, Sales Management, Sales Process, Retail Banking, Investment Advisory..., Small Business Lending, Deposit Growth, Coaching Staff, Business Banking, Private Client Services, Commercial Banking, CRM, Financial Services, Banking, Loans
Education
University of Pittsburgh 1992 — 1996
BA
Capital One June 2014 - Present
Capital One May 2011 - May 2014
Capital One October 2010 - May 2011
Wachovia, A Wells Fargo Company June 2007 - October 2010
Wachovia Bank October 2004 - July 2007
Wachovia Bank October 2000 - October 2004
Wachovia Bank August 1997 - March 2000
Skills
Banking, Retail Banking, Small Business Lending, Leadership, Loans, Risk Management, Commercial Lending, Credit, Recruiting, Consumer Lending, Commercial Banking, Credit Analysis, Mortgage Lending, Wealth Management, Management, Finance, Financial Services, Underwriting, Sales, Treasury Management, Coaching, Relationship Management, Investments, Branch Banking, Lines Of Credit, Cross Selling, Insurance, Branch Management, CRM, Sales Management, Analysis, Mergers & Acquisitions, Customer Retention, Training, Credit Risk, Community Outreach, Community Development, Loan Origination, Organizational..., Educational Leadership, Cross-functional Team..., Executive Management, Team Leadership, Mortgage Banking, Commercial Mortgages, Cash Management, Asset Based Lending, Deposits, SBA
Education
University of Pittsburgh 1986 — 1990
Bachelors, Business Administration
DriveFactor November 2013 - Present
Capital One January 2013 - November 2013
Bank of America March 2012 - January 2013
Celerity October 2011 - March 2012
Bank of America January 2011 - September 2011
Bank of America January 2010 - January 2011
Skills
Project Management, Process Engineering, Process Excellence, Six Sigma, Process Design, Project Portfolio..., Process Improvement, Business Analysis, Vendor Management, Banking, PMP, Risk Management, Relationship Management, Change Management, Cross-functional Team..., Business Process Design, Business Process..., MS Project, Call Center, Business Process..., Metrics, Program Management, Operations Management, Business Process, Visio, SDLC, Management, Leadership, Resource Management, PMO, Financial Services, IT Strategy, Portfolio Management, Project Delivery, Consulting, SharePoint, Training, Integration
Education
University of Phoenix 2009 — 2010
Certificate, Project Management
Averett University 2003 — 2005
Masters, Business Administration
Virginia Commonwealth University 1997 — 2001
Bachelors, Fashion Merchandising
Pettiford Enterprise July 2014 - Present
Capital One Financial Corporation 2011 - 2014
Capital One 2007 - 2011
MeadWestvaco 2006 - 2007
AIG American General 2004 - 2006
Virginia State University 2003 - 2004
Hunton & Williams LLP 2000 - 2003
Skills
Project Management, Project Planning, Agile & Waterfall..., Certified Scrum Master..., Process Improvement, Program Management, General Ledger, Risk Management, Budgets, Internal Audit, Account Reconciliation, Internal Controls, Financial Analysis, Financial Reporting, Sarbanes-Oxley Act, Accounting, Auditing, Project Accounting, Governance, Variance Analysis, Building Relationships, Agile Project Management, Volunteer Management, Volunteer Training, Cash Management, Accounts Receivable, Financial Accounting, PeopleSoft, QuickBooks, Expenses, PMO, Bank Reconciliation, Asset Management, US GAAP, Sarbanes-Oxley, GAAP, MS Project
Education
University of Phoenix
Master of Business Administration (M.B.A.)
Virginia State University
Bachelor of Science (BS), Accounting
Matoaca High School
IBM August 2015 - Present
Verizon Enterprise Solutions Group August 2009 - July 2015
Verizon Business June 2004 - August 2009
MCI 2003 - 2006
NuVox January 2000 - January 2003
Capital One 1997 - 2000
Skills
Solution Selling, Managed Services, Mobile, Wireless, Contract Negotiations, Sales Management, Strategic Planning, Consultative Selling, Negotiation, Unified Communications, Vendor Management, New Business Development, Salesforce.com, Business Strategy, Strategic Consulting, Go-to-market Strategy, Telecommunications, Contract Negotiation, Mobile Devices, Account Management, Selling, Networking, Leadership, Sales Process, Strategy, Management, Cloud Computing, Sales, Channel Partners, Direct Sales, SaaS, Strategic Partnerships, Professional Services, Consulting, CRM, Team Management, Sales Operations, Outsourcing, Customer Retention, Data Center, Product Management, VoIP
Education
University of Phoenix 2009 — 2011
Global Business Management, Business
Hillsborough Community College 1996 — 1998
AS, Business
Capital One August 2013 - Present
Capital One January 2012 - Present
Capital One May 2011 - January 2012
Capital One July 2008 - May 2011
Capital One July 2006 - July 2008
Capital One May 2003 - July 2006
Capital One 2000 - 2003
Bank of America March 1997 - April 2000
Skills
Credit, Credit Cards, Banking, Risk Management, Credit Risk, Financial Services, Call Center, Relationship Management, Process Management, Agile Project Management, Process Improvement, Leadership, Business Process..., Agile Methodologies, Management, Call Centers
Education
University of Phoenix 2007 — 2008
Associates of Arts in Business, Business
J Sargeant Reynolds Community College 1994 — 1995
Business Administration, Management and Operations
Wells Fargo August 2013 - Present
Capital One May 2012 - October 2012
JPMorgan Chase May 2011 - May 2012
Citi 2009 - 2011
Skills
Mortgage Lending, Real Estate, Loans, Credit, Investment Properties, Property Management, Loan Origination, Customer Service, Banking, Financial Analysis, Credit Analysis, Condos, 10 Key, Adobe Acrobat, Microsoft Office, Microsoft Word, Microsoft Excel, Post Closing, Processors, Mortgage Banking, FHA, Government, HUD, MERS, Texas Notary, Affidavits, Finance
Education
University of Phoenix 2011 — 2015
W.W. Samuell High School 2001 — 2005
High School Diploma
Functional Recycling September 2015 - Present
Capital One August 2011 - June 2015
Confluence November 2010 - July 2011
BNY Mellon September 2008 - November 2010
Skills
SAS, Business Analysis, Data Analysis, Data Warehousing, VBA, Business Intelligence, Analytics, Data Modeling, SQL, Requirements Gathering, Visio, Analysis, Access, Business Objects, ETL
Education
University of Pittsburgh 2004 — 2008
Bachelor's degree, Economics
University of Pittsburgh
Vanguard July 2014 - Present
Vanguard June 2013 - August 2013
Capital One September 2010 - October 2011
PNC March 2009 - September 2010
Washington First Bank October 2007 - October 2008
Wells Fargo Financial August 2003 - October 2007
Fisher and Associates September 2002 - April 2003
Skills
French, Tagalog, Microsoft Office, Bloomberg Terminal, Statgraphics, Business Analysis, Decision Modeling, Financial Analysis, Project Management, Banking, Credit, Loans, Leadership, Commercial Banking, Sales, Training, Process Improvement
Education
University of Pittsburgh - Joseph M. Katz Graduate School of Business 2012 — 2014
Master of Business Administration (MBA), Finance, General
University of Pittsburgh 1997 — 2002
BA, Political Science
University of Pittsburgh 1997 — 2002
Asian Studies Certificate
Ecole Nouvelle
International School of Bangkok
International School of Manila
Capital One September 2014 - Present
Department of Justice March 2009 - March 2014
Newport News Sheriff's Office March 2007 - March 2009
U. S. Navy October 1987 - October 2007
Skills
Evidence, Criminal Justice, Counterintelligence, Police, Firearms, Counterterrorism
Education
University of Phoenix 2010 — 2014
Bachelor's Degree, Criminal Justice Management and Administration, B+
University of Phoenix 2010 — 2014
Criminal Justice Management and Administration, Criminal Justice/Law Enforcement Administration
Hard Driver's LLC. 2012 - Present
Capital One November 2010 - Present
Tyson Foods March 2008 - November 2010
Education
University of Phoenix
Psychology
Seeking New Career Opportunity June 2014 - Present
Capital One Bank January 2012 - December 2013
Capital One May 2007 - January 2012
Capital One Financial December 2000 - May 2007
Capital One November 1998 - December 2000
Skills
Financial Services, Operations Management, Call Centers, Credit Cards, Process Improvement, Team Building, Leadership, Banking, Call Center, Mortgage Lending, Management, Credit Risk, Credit, Mergers & Acquisitions, Risk Management, Loans, Portfolio Management, Consumer Lending, Finance, Vendor Management
Education
University of Phoenix 2004 — 2006
B.S. Business Management, Business Management
Capital One November 2011 - Present
Education
Univeristy of Richmond 2011 — 2013
Paralegal Certificate, Paralegal
University of Phoenix 2009 — 2010
Master's degree, Criminal Justice/Law Enforcement Administration
Cardtronics September 2014 - Present
Capital One March 2013 - Present
Capital One Bank August 2006 - Present
Skills
Deposits, Payments, Bank Reconciliation, Credit, Accounting, Retail Banking, Credit Cards, Banking, ATM networks, Cash Management, Consumer Lending, Internet Banking, Loans, Portfolio Management, Process Improvement, Financial Analysis, Finance, Analysis, Business Analysis, Quality Assurance, Risk Management, Financial Risk, Credit Analysis, Customer Service, Microsoft Office
Education
University of Phoenix 2008 — 2011
BSA, Business Administration
Pentagon Federal Credit Union October 2014 - Present
Pentagon Federal Credit Union August 2012 - Present
Capital One April 2012 - August 2012
Capital One May 2011 - March 2012
Mobile Insight, LLC September 2009 - April 2011
Sprint Nextel January 2008 - March 2009
Sprint Nextel January 2005 - April 2006
Sprint March 2005 - March 2006
Nextel Communications 2004 - 2005
Nextel Communications 2003 - 2004
Skills
Vendor Management, Sarbanes-Oxley, Knowledge Management, Disaster Recovery, Identity Management, Business Continuity, System Administration, WAN, Change Management, Network Engineering, Strategic Planning, Program Management, Consulting, Security, Training, Desktop Environment, Software Development..., Enterprise Architecture, Process Improvement, Enterprise Portals, Portal Technologies, Information Security, Product Lifecycle..., Integration, Contract Negotiation, CISSP, Business Process..., SDLC, Management, Software Documentation, Data Center, Active Directory, Enterprise Software, Information Technology, Servers, Outsourcing, SaaS, Business Process, PCI DSS, Computer Security, Leadership, IT Management, Software Development, Networking, Agile Methodologies, IT Strategy, Vulnerability Management, Security Management
Education
University of Phoenix 2005 — 2007
Information Technology
Compliance, Regulatory and Audit 2004 — 2007
Risk Management
Nextel University 2000 — 2004
Management
American Mgmt Association 1992 — 1993
Management
U.S. Navy 1978 — 1982
Communications
Capital One May 2012 - Present
HSBC October 2009 - April 2012
HSBC Consumer and Mortgage Lending 2004 - April 2012
Skills
Credit Cards, Credit, Operational Risk..., Mortgage Lending, Credit Risk, Financial Services, Portfolio Management, Financial Risk, Strategic Financial..., Risk Management, Call Center, Asset Managment, Business Analysis, Vendor Management, Finance, Onboarding, Analytics, Performance Management, Analysis, Asset Management, Call Centers, Coaching, Commercial Lending, Consumer Lending, Credit Analysis, Customer Experience, Executive Management, Insurance, Leadership, Loans, Management, Mortgage Banking, Outsourcing, Process Improvement, Recruiting, Relationship Management, Retail Banking, Sales, Strategy, Team Building, Team Leadership, Training
Education
University of Phoenix 2006 — 2009
MBA, Business Mgt
Dalyncro LLC March 2015 - Present
HSBC Mortgage Services January 2005 - March 2015
Capital One January 1999 - January 2005
Lenny and Vinny's Pizzeria January 1995 - January 1999
Pizza Hut January 1983 - October 1995
Skills
Management, Leadership, Team Building, Finance, Training, Risk Management, Process Improvement, Personal Training, Yoga for Golfers, Yoga for Sports..., Health & Wellness, Hatha Yoga, Golf Fitness, Fitness Instruction, Senior Fitness, Yoga Instruction, Banking, Mortgage Lending, Loans, Software Documentation, Credit, Financial Services, Program Management, Customer Service, Call Centers, Sales, Financial Analysis, Mortgage Banking, Credit Analysis, Loan Servicing, Analysis, Loss Mitigation, Underwriting, Consumer Lending, Recruiting, Human Resources, Business Planning, Compliance
Education
University of Pittsburgh 1972 — 1976
BS, Major - Psychology; Minor - Studio Arts
Appian Corporation September 2014 - Present
Canon USA July 2005 - March 2014
Arrow Electronics June 2002 - July 2005
Self-employed December 2001 - June 2002
Capital One November 2000 - December 2001
Development Dimensions International February 1995 - November 2000
Skills
Talent Management, Succession Planning, Management Development, Human Resources, Onboarding, Organizational..., Performance Management, Leadership, Coaching, Organizational Design, Leadership Development, Strategic Planning, Employee Relations, Executive Coaching, Project Management, Employee Engagement, Change Management, Team Building, Training, Talent Acquisition, Organizational..., Business Strategy, Business Planning, Learning Management, Blended Learning, Learning Management..., Organizational Behavior, Organizational..., Team Leadership, Thought Leadership, Situational Leadership, Cross-functional Team..., Strategic Leadership, Executive Development, Talent Developer, Talent Pipelining, High Potential..., High Potential..., High Potential Programs, Psychological Assessment, Assessment Center, Personality Assessment, Performance Improvement, Performance Appraisal, Performance Measurement, Train New Employees, Engagement, Program Evaluation, Training Delivery, Evaluation
Education
University of Pittsburgh - Joseph M. Katz Graduate School of Business
Master of Business Administration (M.B.A.), Organizational Behavior
University of Pittsburgh
Bachelor's Degree, Economics & Business (Dual Majors)
Defense Language Institute
Certificate, Polish Language
Capital One January 2013 - August 2015
Capital One/HSBC September 2011 - January 2013
HSBC November 2010 - September 2011
HSBC June 2008 - November 2010
HSBC March 2005 - June 2008
HSBC January 2002 - March 2005
Skills
Internal Audit, External Audit, Business Analysis, Communication, Data Analysis, Experienced Business..., Legal Compliance, Quality Assurance, Performance Metrics, Process Improvement, Problem Solving, Risk Management, Project Management, Root Cause Analysis, Root Cause Problem...
Education
University of Phoenix 2011 — 2014
Bachelors of Science, Business, Project Management, GPA 3.73
Capital One May 2004 - Present
HSBC May 2004 - May 2012
BI-Mart August 1990 - September 2003
Skills
Call Centers, Banking, Retail Banking, Customer Satisfaction, Process Improvement, Credit, Training, Lotus Notes, Credit Cards, Fraud Detection, Project Management, Management, Leadership, Customer Service, Marketing, Analysis, Customer Experience, Risk Management, Operations Management, Strategy, Coaching, Sales Management, Finance, Business Analysis, Microsoft Office, Vendor Management, Policy, Microsoft Excel, Outlook, Strategic Planning, Customer Retention
Education
University of Phoenix 2005 — 2009
BSB/M, Busines Management
University of Phoenix 2005 — 2009
Bachelor's degree, Business Administration and Management, General
Capital One October 2011 - Present
Skills
Customer Service, Public Speaking, Microsoft Excel, Microsoft Office, Leadership Development, Time Management, PowerPoint, Research, Microsoft Word, Psychology, Coaching, Team Leadership, Employee Engagement, Community Outreach, Communication, Customer Satisfaction, Project Management, Project Planning, Process Improvement, Fundraising, Social Networking, Critical Thinking, Problem Solving, Banking
Education
University of Phoenix 2011 — 2016
Bachelor's degree, Psychology
Commerce Title LLC January 2015 - Present
Best Buy November 2013 - June 2015
Capital One May 2013 - November 2014
Chase Bank October 2012 - May 2013
Grainger November 2008 - February 2012
Lowe's Home Improvement April 2006 - January 2009
20/20 Vision Optometry March 2005 - April 2006
Skills
Customer Service, Team Building, Microsoft Office, Sales, Account Management, Data Entry, Microsoft Word, PowerPoint, SAP, Inventory Management, Leadership, Time Management, Customer Satisfaction, Microsoft Excel, Outlook, Teamwork, Retail, Team Leadership, Training, Payments, Accounting
Education
University of Phoenix 2011 — 2015
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General
Capital One August 2010 - Present
Capital One July 2001 - August 2010
Skills
Customer Service, Microsoft Office, PowerPoint, Outlook, Teamwork, Administrative..., Event Planning, Data Entry, Microsoft Excel, Interpersonal Skills, Invoice Processing, Account Reconciliation, Expense Reports, Purchase Orders, Visio, Receptionist Duties, Office Administration
Education
New Kent High School 1994 — 2000
Diploma, General Studies
University of Phoenix
Accounting
Harmony Dental August 2014 - Present
Capital One October 2012 - June 2013
Axiom Electronics May 2010 - May 2011
Axiom Electronics, Inc May 2010 - May 2011
2010 Downtown Dental Associates March 2008 - February 2010
Willamette Dental Group December 2006 - January 2008
Gentle Dental January 2006 - November 2006
2004-2004 Baja Fresh December 2002 - July 2004
Skills
Customer Service, Microsoft Office, Excel, Outlook, Word, Data Entry, Appointment Scheduling, Fax, Administration, Human Resources, Interviews, Multi-line Phone, Cashiering, Administrative..., Troubleshooting, CPR Certified, Telephone Skills, Process Improvement, Teamwork, Office Administration, Sales, Financial Statements, Negotiation, Employee Relations, Continuous Improvement, Inventory Management, Medical Records, Typing, Office Management, HR Policies, Cross-functional Team..., Marketing, Training, PowerPoint, Microsoft Excel, Microsoft Word
Education
University of Phoenix 2008 — 2010
Bachelors, Business Administration
Apollo College 2004- Dental 2004 — 2004
University of Phoenix Online
Bachelors, Business Management
Capital One May 2012 - October 2014
HSBC March 2008 - April 2012
Skills
Credit Cards, Financial Risk, Risk Management, Banking, Financial Services, Credit, Operational Risk, Operational Risk..., Credit Risk, Business Analysis, AML, Relationship Management, Retail Banking, Fraud, Loans, Process Improvement, Talent Management, Succession Planning, Redeployment, Mergers & Acquisitions, Budget Management, Coaching, Performance Management, Rewards Programs, Leadership, Call Centers, Business Process..., Change Management
Education
University of Phoenix 1996 — 1997
Master's Degree, Master of Arts in Organizational Management
University of Phoenix 1994 — 1996
Bachelor's Degree, Bachelor of Science in Business Administration and Management
VAALCO May 2014 - Present
Sewell Automotive Companies February 2011 - May 2014
Sewell Automotive Companies August 2010 - February 2011
Capital One October 2008 - August 2010
Skills
Microsoft Office, Highly detail oriented, Quick & Eager Learner, Easily Adaptable, Pro-active Leader, Organization Skills, Highly motivated..., Always On Time, Highly Dedicated, Internal Audit, Accounting, Budgets, Invoicing, General Ledger, Customer Service, Sales, Customer Satisfaction, Microsoft Excel, Accounts Payable, Microsoft Word
Education
Sam Houston State University 2013 — 2016
Bachelor of Business Administration (BBA), Accounting
Lone Star College System 2009 — 2013
Associate of Arts (AA), Accounting
University of Phoenix 2010 — 2011
Accounting
Capital One September 2012 - Present
CreditWatch Services Ltd June 2011 - September 2012
Nationwide Recovery Systems August 2010 - June 2011
Enterprise Rent-A-Car August 2009 - June 2010
Convergys April 2007 - October 2009
May Credit Service Center September 1999 - January 2005
Skills
Management, Team Leadership, Banking, Customer Service, Risk Management, Financial Analysis, Project Management, Business Analysis, Finance, Leadership, Change Management, Criminal Justice, Business Strategy, Analysis, Credit, Human Resources, Claims Processing, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint
Education
University of Phoenix
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
University of Phoenix
Bachelor of Applied Science (B.A.Sc.), Criminal Justice/Law Enforcement Administration - Degree in Process - Expected Graduation 2015
Capital One October 2011 - May 2015
Scotiabank Global Banking and Markets October 1989 - April 2010
Skills
Loans, Branch Management, Risk Management, Customer Service, Microsoft Office, AML, Deposits, Sales, Branch Banking, Commercial Lending, Finance, Small Business Lending, Financial Services, Credit Risk, Operations Management, Management
Education
University of Phoenix 2011 — 2016
Bachelor's Degree, Business/Corporate Communications
Rose International April 2015 - September 2015
CBRE October 2014 - April 2015
Marinello Schools of Beauty September 2012 - October 2014
Monterey Rape Crisis Center May 2008 - December 2012
Capital One January 2012 - May 2012
Tax & Business 2010 - 2011
Bianchi, Kasavan & Pope, LLP October 2008 - June 2009
Kaiser Permanente April 2007 - October 2007
Skills
Office Administration, human resources..., Customer Service, Highly detail oriented, Confidentiality, Sales, Supervising, Multi Tasking, Resourceful..., Management, Payroll, Recruiting, Administration, Human Resources, Interviews, Leadership Development, Public Speaking, Time Management, Training, Microsoft Office, Team Building, Leadership
Education
University of Phoenix 2010 — 2012
Bachelor of Science (BS), Human Resources Management and Services
University of Phoenix 2008 — 2010
Associate of Arts, Human Services
Capital One October 2014 - Present
Travelers July 2010 - October 2014
NAAIA 2010 - 2012
Travelers January 2008 - July 2010
Health Management Systems July 2007 - January 2008
Safeco Insurance January 2004 - July 2007
FlexoHiner Data Services 2003 - 2004
Enterprise Rent-A-Car January 1999 - January 2001
Enterprise Rent-A-Car January 1993 - January 1999
Skills
Leadership, Strategy, Process Improvement, Management, Risk Management, Underwriting, Change Management, Insurance, Training, Property & Casualty..., Customer Service, Analysis, Customer Satisfaction, Strategic Planning, Marketing, Coaching, Employee Engagement, Budgets, Business Process..., Call Centers, Performance Management, Human Resources, Building Relationships, New Business Development, Building New Businesses, Developing People
Education
University of Phoenix
Business Management, Business Administration and Management, General
Citi March 2015 - Present
Caesars Entertainment Corporation April 2014 - March 2015
Capital One September 2007 - January 2014
Plaza Home Mortgage February 2007 - August 2007
Mortgage Lenders Network November 2006 - January 2007
Countrywide Home Loans 2004 - 2006
Skills
Analysis, Risk Management, Mortgage Lending, Business Process..., Credit Analysis, Process Improvement, Underwriting, Recruiting, Finance, Data Mining, Financial Analysis, Call Centers, Training, Loans, Banking, Sales, SAS, Portfolio Management, Credit, Credit Risk, Credit Cards, Financial Risk, Data Analysis, Business Analysis, Consumer Lending, Financial Modeling, Financial Services, Relationship Management, Mortgage Banking
Education
University of Phoenix
Recall March 2015 - Present
Recall January 2011 - March 2015
TrustWay Insurance Agencies/AssuranceAmerica Corporation January 2008 - April 2010
Progressive Insurance September 2005 - December 2007
Capital One October 1999 - August 2004
Westminster Church - Marion, Indiana August 1998 - August 1999
Cedar Fair Amusement Park May 1994 - September 1998
Franck's Extended Pharmaceutical Services August 1994 - May 1998
U.S. Department of Justice 1997 - 1997
ARA Services - Three Rivers Stadium 1991 - 1993
Skills
Call Center, Leadership, Customer Service, Training, Quality Assurance, Recruiting, Insurance, Management, Process Improvement, Employee Training, Leadership Development, Performance Management, Call Centers, Coaching, Cross-functional Team..., Change Management, Program Management, Sales, Teamwork, Customer Satisfaction, Vendor Management, Customer Experience, Training Delivery, Team Building, Business Process, Account Management, Outsourcing, CRM, Risk Management
Education
University of Pittsburgh 1993 — 1997
Bachelor of Arts, Administration of Justice
North Catholic 1989 — 1993
SMALL BUSINESS PROCESS CHANGE MANAGEMENT DELIVERY January 2012 - Present
Capital One January 2008 - January 2012
Capital One January 2006 - December 2008
Bank of America January 2001 - January 2005
Bank of America January 1997 - January 2001
Skills
Process Engineering, Lean Six Sigma, Black Belt Six Sigma, Management, Strategic Planning, Sales, Marketing Strategy, New Business Development, Sales Management
Education
University of Phoenix
Nunez Community College October 2012 - Present
ITT Technical Institute January 2012 - September 2012
Capital One January 2009 - August 2010
Skills
Admissions, Critical Thinking, Recruiting, Customer Service, Higher Education, Outlook, Cold Calling, Leadership, Training, Coaching, Organizational..., Time Management, Teamwork, Sales, Public Speaking, Team Building, Performance Management, Microsoft Office, PowerPoint, Administrative..., Staff Development, Interviews, Employee Training, Leadership Development, Resume Writing
Education
University of Phoenix 2007 — 2008
Master's degree, Business Administration and Management, General
University of Phoenix 2004 — 2006
Master of Business Administration (M.B.A.), Human Resources Management and Services
Southern University @ New Orleans 1999 — 2004
BS, Businesses Administration
Credit One Bank April 2015 - Present
RTLawrence Corporation January 2015 - April 2015
RT Lawrence Corporation August 2014 - April 2015
Capital One February 2013 - March 2014
Capital One September 2012 - February 2013
HSBC May 2011 - September 2012
AutoZone December 2010 - May 2011
Unisys January 2005 - January 2009
Union Bank November 1988 - January 2005
Skills
Leadership, Process Improvement, Change Management, Analysis, Management, Performance Management, Software Documentation, Customer Service, Quality Assurance, Customer Satisfaction, Microsoft Office, Microsoft Excel, Data Analysis, Banking, Training, Business Analysis, Visio, Operations Management, MS Project, Project Management, Team Leadership, Business Process, Vendor Management, Budgets, Access, Microsoft Word, Business Process..., Troubleshooting, Human Resources, Call Centers, SharePoint, 10 Key, Outlook, Help Desk Support, PeopleSoft, Program Management, Personal Computer..., Credit Card Transaction..., Credit Card Systems, Team Building
Education
University of Phoenix 2000 — 2005
B.S, Business Administration, Management and Operations
Unisys University
Six Sigma Lean, Green Belt
Brookstone, Inc 2010 - Present
East Palm Room January 2008 - December 2011
Capital One July 2006 - January 2010
Skills
Store Management, Visual Merchandising, Merchandising, Loss Prevention, Retail, Retail Sales, Store Operations, Profit, Inventory Management, Sales, Driving Results, Inventory Control, Customer Satisfaction, Customer Service, Cashiering
Education
University of Phoenix 2009 — 2013
Bachelor of Science (BS), Human Resources Management
Capital One November 2014 - Present
JPMorgan Chase November 2013 - October 2014
Susquehanna International Group July 2011 - November 2013
Guggenheim Partners May 2010 - August 2011
IUR Capital January 2010 - April 2010
Skills
Investments, Finance, Bloomberg, Equities, Derivatives, VBA, Access, Microsoft Excel, Fixed Income, SQL, Trading, Team Leadership, Securities, Financial Services, Management
Education
University of Pittsburgh 2007 — 2011
BSBA, Finance
Capital One February 2012 - Present
Rockwell Collins June 2008 - February 2012
Winn-Dixie Stores February 2007 - June 2008
Citibank May 2001 - February 2007
Education
University of Phoenix
Bachelor of Science, Business Administration
University of Phoenix
Bachelor of Science, Business Management
Bright House Networks September 2014 - Present
Capital One November 2009 - December 2013
Capital One March 2008 - October 2009
GE Capital January 2005 - February 2008
GE Capital September 2000 - December 2004
JCPenney February 1986 - August 2000
Skills
Innovative Strategic..., Communicative Leader, Operational Excellence, Values Based Culture..., Media relations..., Creating a shared..., Change leadership..., Collaborative problem..., Team Leadership, Leadership Development, Credit Cards, Risk Management, Financial Services, Credit, Process Improvement, Management, Six Sigma, Banking, Leadership, Training, Strategy, Call Centers
Education
University of Pittsburgh
Bachelor of Arts (BA), Communications
University of Pittsburgh
Bachelor of Science (BS), Psychology
Cornerstone OnDemand March 2013 - Present
GTE Financial April 2012 - January 2013
GTE Financial January 2011 - March 2012
GTE Financial January 2010 - December 2010
GTE Financial November 2006 - December 2010
GTE Financial August 2005 - October 2006
Capital One November 2000 - April 2005
Capital One October 1999 - October 2000
Capital One November 1998 - September 1999
Bert Smith Diesel Center September 1996 - October 1998
Skills
Training, Coaching, Leadership, Organizational..., Talent Management, Management, Project Management, Instructional Design, Customer Service, Performance Management, Microsoft Office, Employee Relations, Consumer Lending, Employee Training, Technical Writing, PowerPoint, Team Building, Employee Benefits, Interviews, Analysis, Sales, Cross-functional Team..., Change Management, Strategic Planning, Process Improvement, Benefits Administration, Call Centers, Troubleshooting, Talent Acquisition, Leadership Development, Human Resources, Software Documentation, Payroll, SDLC, Learning Management..., HRIS, SaaS, Recruiting, Team Leadership, Business Process..., Onboarding, Succession Planning, Program Management, Vendor Management, Account Management, Business Analysis, Business Process, Consulting
Education
University of Phoenix 2005 — 2010
Master's, Management
University of Phoenix 2003 — 2005
Diploma, Project Management
University of Phoenix 2003 — 2005
Bachelor's, Business Administration
Capital One July 2013 - Present
Capital One March 2012 - July 2013
Capital One October 2010 - March 2012
NCO January 2008 - October 2010
Skills
Enterprise Risk..., Operational Risk..., Risk Management, Payment Systems, Payment Card Processing, Payments, ACH, AAP, Fraud Detection, Real Estate, Third Party Vendor..., NACHA, Business Process..., Lean Management, Six Sigma, Banking, Credit, Loans, Process Improvement, Financial Services, Business Analysis, Credit Cards, Operational Risk, Financial Risk, Treasury Management, Fraud, Debit Cards
Education
University of Pittsburgh 2002 — 2006
Dean’s List, College of General Studies, University of Pittsburgh
ARGO Data Resource Corporation September 2014 - Present
Capital One September 2011 - September 2014
ARGO Data Resource Corporation May 2006 - September 2011
JP Morgan Chase May 1994 - May 2006
JPMorganChase January 1994 - May 2006
Skills
PMP, Troubleshooting, B2B, Siebel, Process Management, Marketing, Microsoft SQL Server, Leadership Development, Start-ups, SaaS, Loans, CRM, Process Improvement, Call Centers, Management, Change Management, Integration
Education
University of Phoenix 2003 — 2005
Associate, General Studies
Baker Communications, Inc.and Cloud Coaching International, LLC May 2015 - Present
Baker Communications, Inc.and Cloud Coaching International April 2014 - Present
Baker Communications, Inc. July 2013 - Present
Strategic Solutions June 2012 - July 2013
Baker Communications Inc October 2009 - June 2012
Baker Communications Inc November 2009 - August 2010
Capital One October 1989 - October 2009
Hibernia National Bank 2007 - 2008
Skills
Customer Relations, Coaching, Team Building, Change Management, Customer Service, CRM, Salesforce.com, Curriculum Development, Training Delivery, Project Management, Management Consulting, Training, Team Leadership, Instructional Design, Cross-functional Team..., Sales Process, Strategic Planning, Leadership, Marketing Strategy, Account Management, Employee Training, Strategy, Process Improvement, Performance Management, Management, Organizational..., Program Management, Business Development, Leadership Development, Sales Management, New Business Development, Executive Coaching, Executive Management, Entrepreneurship, Selling, Business Process..., Operations Management, Negotiation, Consulting, Start-ups, Talent Management, Sales, Contract Negotiation, Performance Improvement, Business Analysis, Software Documentation, Vendor Management, Business Strategy, Business Process, Financial Services
Education
University of Phoenix 2009 — 2011
Associates Degree, Health Care Administration, Graduated
Capital One August 2013 - Present
TrueBlue Inc. January 2013 - August 2013
TrueBlue Inc. October 2011 - January 2013
Kitsap Credit Union June 2009 - October 2010
Kitsap Credit Union June 2009 - October 2010
Skills
New Hire Paperwork, Employment Verifications, Vendor Relations, Workday HRIS, Escalation Resolution, Policy Compliance, Policy Review, Procedure Development, E-Verify, Employee Training, I-9 Compliance, Outlook, Customer Service, Credit, Quality Auditing, Time Management, Banking, Microsoft Office, Data Entry, Microsoft Excel, Microsoft Word, PowerPoint, Retail, New Hire Processes, Terminations, ADP HRMS, Human Resources, Employee Benefits
Education
University of Phoenix 2009 — 2011
Master of Business Administration, Human Resource Management
University of Phoenix 2006 — 2008
Bachelor of Science, Business Management
Commonwealth of Virginia September 2014 - Present
Dominion Virginia Power (MaconIT) 2014 - 2014
Capital One 2008 - 2014
Capital One 2006 - 2008
Capital One 2005 - 2007
Capital One 2000 - 2005
Capital One 1999 - 2000
Skills
Unix, SDLC, Business Analysis, Requirements Gathering, Data Warehousing, Vendor Management, Analytics, Requirements Analysis, Visio, Agile Methodologies, Business Requirements, Credit Cards, Process Improvement, Systems Analysis, Risk Management, SQL, PMO
Education
University of Pittsburgh 1992 — 1995
Masters of Public and International Affairs, Management, Political Science, Foreign Affairs
University of Virginia 1988 — 1991
Bachelor of Arts, Foreign Affairs and History
Texas Health and Human Services Commision October 2009 - Present
CAPITAL ONE September 2000 - December 2009
Education
University of Phoenix
Saint Mary's School June 2014 - Present
Millwood School August 2013 - Present
National Association of Federal Credit Unions October 2012 - June 2013
Capital One 2008 - 2011
Capital One 2006 - 2008
Capital One 2004 - 2006
Capital One 1999 - 2004
Chesterfield County Public Schools 1987 - 1999
Skills
Building Relationships, Compliance, Instructional Design, Instructor-led Training, Event Planning, People-oriented, Negotiation, High Energy Level, Coaching, Change Management, Collaborative Problem..., Process Improvement, Empathy, Research, Creativity, Workshop Facilitation, Adult Education, Recruiting, Cross-functional Team..., Employee Training, Strategy, Human Resources, Leadership, Interviews, Program Management, Management
Education
University of Pittsburgh
B. A., History
University of Virginia
M.A.T., History
Connexions Loyalty May 2005 - Present
Capital One 1995 - 2003
Skills
Process Improvement, Vendor Management, Business Analysis, Visio, SDLC, PMP, Program Management, IT Management, IT Strategy, SharePoint, Business Process..., Cross-functional Team..., Project Management, ITIL, Project Portfolio..., Requirements Analysis, Requirements Gathering, Security, Integration, Business Intelligence, Change Management, Business Process, Risk Management
Education
University of Phoenix 2005 — 2007
MBA, Business Administration
University of Richmond - Robins School of Business 1989 — 1991
Bachelor of Science (BS), Business Admin-Accounting
Capital One 2014 - Present
Capital One 2012 - 2014
Capital One 2010 - 2012
Capital One 2008 - 2010
Capital One 2006 - 2008
Capital One 2003 - 2006
Capital One 2001 - 2003
Skills
Supply Chain Management, Procurement, Sourcing, Process Improvement, Policy & Procedure..., Project Management, Microsoft Office, Analysis, Change Management, Regulatory Compliance..., Team Leadership, Business Process..., Project Planning, Visio, Business Development, Cost Reduction, Governance & Control, Customer Focus, Risk Management
Education
University of Phoenix 2011 — 2015
Bachelor's Degree, Bachelors of Science
University of Phoenix 2008 — 2010
Associate's Degree, ASSOCIATE OF ARTS
TIAA-CREF September 2014 - Present
TIAA-CREF October 2011 - September 2014
TTI of USA May 2009 - October 2011
TEKsystems February 2008 - August 2008
Fidelity National Information Services 2005 - 2007
Capital One 1998 - 2004
Skills
Web Applications, Business Analysis, Requirements Gathering, Project Implementation, Project Portfolio..., SDLC, Vendor Management, Debit Cards, Credit Cards, Payments, Visio, User Acceptance Testing, Software Project..., Software Documentation, SharePoint, Risk Management, Resource Management, Requirements Analysis, Release Management, Quality Assurance, Project Management, Program Management, Process Improvement, PMP, PMO, MS Project, ITIL, IT Management, Financial Services, E-commerce, Cross-functional Team..., Change Management, Call Centers, CRM, Business Requirements, Business Process..., Business Process, Business Intelligence, Banking, Analysis, Agile Project Management
Education
University of Phoenix 2002 — 2005
Master of Business Administration (MBA), International Business
University of South Florida 1995 — 2000
Bachelor's degree, International/Global Studies
Todays Digital Solutions 2010 - Present
CARFAX November 2014 - 2015
AUTOPAY June 2014 - 2014
Audi Westmont January 2013 - June 2013
VW Credit, Inc. November 2010 - December 2012
Pro /Data Payroll HRMS March 2008 - January 2009
Condor Capital Corporation 2006 - 2007
Capital One 1999 - 2007
Capital One Auto Finance 2003 - 2006
Onyx Acceptance Corporation 1999 - 2001
Skills
Financial Risk, Loans, Human Resources, Commercial Lending, Analysis, Business Planning, Pricing, Portfolio Management, Change Management, Lines Of Credit, Process Improvement, Customer Service, Insurance, New Business Development, Sales, Business Analysis, CRM, Call Centers, Account Management, Vendor Management, Business Development, Credit, Sales Operations, Strategic Planning, Banking, Credit Analysis, Credit Risk, Customer Retention, Customer Satisfaction, Finance, Negotiation, Sales Management
Education
University of Phoenix 2009 — 2012
BS Education, Education
Carrington Mortgage Services, Mortgage Servicing Division August 2015 - Present
Capital One January 2014 - August 2015
Bank of America April 2008 - December 2013
ACN Inc. August 2007 - December 2008
StoneHill Financial Partners January 2007 - March 2008
WMC Mortgage 2004 - 2007
The Spectrum Group January 2003 - December 2003
Skills
Management, Sales, Operations Management, Training, Account Management, Business Process..., Loans, Banking, Risk Management, Team Building, Loan Servicing, Strategic Planning, Mortgage Lending, Performance Management, Mortgage Banking, Loan Origination, Relationship Management, Mortgage Servicing, Consumer Lending, Coaching, Credit, Credit Analysis, FHA, Leadership, Marketing, Residential Mortgages, Finance, Vendor Management, Pivot Tables, Vlookup, Microsoft Excel, Data Analysis, Forecasting, Financial Services, Financial Risk, Personnel Management, Funding, Default, Recruiting, Salesforce.com, Process Improvement, Microsoft Office, Change Management, Analysis, Call Centers, Customer Service
Education
University of Phoenix 2007 — 2015
Bachelor of Business Administration (B.B.A.), Business Management, 3.5
Capital One Auto Finance July 2012 - Present
Capital One Auto Finance June 2011 - July 2012
Capital One Auto Finance June 2009 - June 2011
CUNA Mutual Group July 2008 - November 2008
Friedmans Jewelers June 2005 - July 2008
Friedmans 2005 - July 2008
Capital One November 2001 - June 2005
PMF Corporation November 1994 - November 2001
Skills
Call Center, Negotiation, Supervisory Skills, Process Improvement, Team Building, Performance Metrics, Incentive Programs, Funding, Collections, Disaster Recovery, Recoveries, Business Process..., Project Management, Leadership, Loans, Program Management, Call Centers, Training, Coaching, Forecasting, Credit, Finance, Cross-functional Team..., Sales, Budgets, Recruiting, Hiring, Outsourcing, Solution Selling, Change Management, Time Management, Vendor Management, Human Resources, Management, Credit Cards, Customer Experience, Risk Management, Loss Mitigation, Portfolio Management
Education
University of Phoenix 2006 — 2009
BSB/A, Business - Administration
Capital One November 2013 - Present
Capital One February 2012 - November 2013
Independence Blue Cross March 2008 - April 2011
Independence Blue Cross December 2005 - March 2008
Independence Blue Cross February 2002 - December 2005
Independence Blue Cross August 1998 - February 2002
Skills
User Acceptance Testing, Testing, Quality Center, Test Planning, Test Cases, Business Analysis, Regression Testing, Business Requirements, Analysis, Project Management, Systems Analysis, Leadership, System Testing, Software Quality..., Requirements Gathering, QTP, Waterfall, Agile Methodologies, Manual Testing, SQL, Access, Databases, MS Project, Test Execution, Quality Assurance, SDLC, Mainframe, Requirements Analysis, Visio, Process Improvement, Data Analysis, HP Quality Center
Education
University of Phoenix 2010 — 2012
Associate, Accounting
University of Phoenix 2010 — 2012
B.S.I.T, Business Systems Analysis
GWHS
Anthem, Inc. October 2014 - Present
FIS October 2008 - July 2014
Tui Marine July 2007 - August 2008
JPMorgan Chase August 2005 - June 2007
GCS January 2005 - August 2005
Capital One May 1997 - February 2005
Skills
Vendor Management, Performance Management, Change Management, Leadership, Strategy, Operations Management, Management, Talent Management, Project Management, Training, Call Center, Sales Management, Sales, Customer Service, Credit Cards, Relationship Management, Business Intelligence, Call Centers, Process Improvement, Business Analysis, Customer Retention, New Business Development
Education
University of Phoenix
B.S., Business Management
Capital One June 2012 - Present
San Angelo Security May 2006 - February 2012
Skills
Credit Cards, Customer Service
Education
University of Phoenix 2009 — 2011
criminal justice, 3.03
Howard College 2005 — 2007
Associate of Arts and Sciences (AAS), Criminal justice-corrections, 3.87
UnitedHealthcare April 2012 - Present
UnitedHealthcare December 2010 - April 2012
Capital One August 2004 - December 2010
St. Joseph's Hospital May 2004 - January 2005
Industrial Tapes August 2002 - August 2004
Skills
Outlook, Customer Service, Data Entry, Microsoft Excel, Lotus Notes, Microsoft Office, Microsoft Word, PowerPoint, Software Documentation, Data Analysis, Sales, Analysis, Administrative..., Teamwork, Time Management, Training, Research, Process Improvement, Healthcare, Access, Call Centers, Management
Education
University of Phoenix 2008 — 2010
Bachelor's Degree, Health Care Administration/Health Information Systems
Christensen Properties May 2013 - Present
Practical Law Company August 2010 - May 2013
Capital One 2009 - 2010
Bank of America 2008 - 2009
Prudential Real Estate November 2005 - November 2008
Roda & McCarty Valuations 2006 - 2008
Skills
Contract Negotiation, CRM, Business Development, Sales, Real Estate, Lead Generation
Education
University of Phoenix 2006 — 2010
Finance
Capital One March 2009 - Present
Genworth Financial 1999 - 2009
Education
University of Phoenix
Capital One January 2013 - Present
Education
University of Phoenix
Capital One September 2011 - Present
T. Rowe Price April 2010 - September 2011
Fidelity National Information Services 2008 - 2010
HealthPlan Services 2005 - 2007
Capital One 1998 - 2004
Skills
Training, Coaching, Financial Services, Credit Cards, Operations Management, Strategic Planning, Call Centers, Change Management, Vendor Management, Business Analysis, Leadership, Project Management, Management, Team Building, Performance Management, Process Improvement, Banking, Risk Management, Analysis
Education
University of Phoenix
Business Management
AFM September 2014 - Present
Nationwide Insurance August 2012 - Present
ADP January 2012 - October 2012
Administration of the Alleghany County Executive, Dan Onorato September 2010 - January 2011
Capital One April 2010 - August 2010
P.F. Chang's China Bistro April 2007 - August 2007
Capital Camps and Retreat Center May 2004 - August 2006
Metropolitan Washington Soccer Referee Association March 2002 - May 2005
Skills
Customer Service, Leadership, PowerPoint, Marketing, CRM, Sales, Social Media, Program Management, Business Development, New Business Development, Sales Management, Budgets, Sales Process, Cold Calling, Start-ups
Education
University of Pittsburgh 2006 — 2010
Economics, Economics, Chemistry
Virginia Department of Corrections May 2004 - Present
Virginia Commonwealth University April 2002 - May 2004
Capital One February 1998 - August 2001
Capital One July 1994 - February 1998
Skills
Policy, Recruiting, Process Improvement, Performance Management, Organizational..., Human Resources, HRIS, Benefits Administration, Employee Relations, Interviews, Enforcement, Onboarding, Employment Law, Employee Benefits, Talent Management, HR Policies, Employee Training, Training, Administration, Conflict Resolution, Law Enforcement, Personnel Management, Succession Planning, Talent Acquisition
Education
University of Phoenix
Business Administration and Management, General
Virginia Commonwealth University
Chemistry
Capital One July 2013 - Present
Capital One September 2010 - Present
Chevy Chase Bank January 2004 - Present
Skills
Customer Retention, Retail Banking, Mortgage Lending, Consumer Lending, Human Resources, Loans, Credit, Banking, Finance
Education
University of Phoenix
Bachelors, Business Management
Capital One December 2006 - Present
Chevy Chase Bank December 2006 - January 2009
Verizon September 2005 - June 2006
Angie's Pool & Spa Service, Inc August 1997 - September 2005
Bargersville Volunteer Fire Department January 2001 - January 2003
White River Township Fire Department January 1998 - January 2002
Education
University of Phoenix 2011 — 2013
Bachelors, Project Management
University of Phoenix 2008 — 2011
Associate's, Information Technology
Central Nine Career Center/Ivy Tech Community College 1999 — 2001
Bayview Asset Management May 2013 - Present
Homeward Residential, Inc. October 2009 - May 2013
Homeward Residential, Inc. October 2009 - May 2012
FALMS January 2007 - October 2009
Capital One January 2006 - January 2007
Skills
Business Analysis, Data Analysis, BPO, Financial Analysis, Analysis, SQL, Analytics, Project Management, Team Management, LMS, UAT, Instructional Design, Performance Consulting, E-Learning, Microsoft Office, Technical Writing, Fidelity, Real Servicing
Education
University of Phoenix 2009 — 2012
Bachelor of Science (B.S.), Communication and Media Studies
First Data Corporation June 2015 - Present
Capital One January 2010 - Present
SunTrust September 2007 - September 2008
Skills
Commercial Banking, Consumer Lending, Retail Banking, Commercial Lending, Credit, Loans, Banking, Small Business Lending, Portfolio Management
Education
University of Phoenix
Business Administration and Management, General, 3.0
EBC high schol
ACS October 2009 - Present
Genworth Financial August 2008 - October 2009
Capital One November 1996 - August 2006
Education
University of Pittsburgh 1991 — 1995
B.A., Communications
Burke and Herbert Bank November 2013 - Present
Capital One 2008 - 2013
Chevy Chase Bank, FSB 1999 - 2008
First USA 1998 - 1999
Chevy Chase Bank,Credit Card Division 1990 - 1998
Chevy Chase Bank, Credit Card Division 1986 - 1990
Skills
Operational Risk..., Management, Internal Controls, Process Improvement, Credit, Risk Management, Banking, Loans, Retail Banking, Portfolio Management, Auditing, Small Business Lending, Compliance, Branch Banking, Operations Management, Cross-functional Team..., Change Management, Disaster Recovery, Business Continuity..., Regulatory Policy, Customer Experience, Customer Retention, Consumer Marketing, Consumer Lending, Performance Management, Risk Monitoring, Internal Audit, Operational Risk, Bank Secrecy Act, Leadership, Finance, Program Management, Underwriting, Credit Risk, Risk Assessment, Executive Management, AML, Strategy, SDLC, Commercial Lending, Commercial Banking, Credit Analysis, Relationship Management, Treasury Management
Education
University of Pittsburgh 1980 — 1985
Political Science/Economics
DTCC January 2011 - Present
J.P. Morgan Retirement Plan Services August 2006 - January 2011
Chase Investment Services, Corp August 2006 - May 2009
Focus Ten of Florida October 2004 - August 2006
Capital One January 1997 - January 2004
GTE Federal Credit Union January 1995 - January 1997
Education
University of Phoenix 2008 — 2010
BS, Business
University of Phoenix 2007 — 2010
Bachelors of Science, Business Management
GFP High School
Hillsborough Community College
Right Management February 2013 - June 2013
Staffmark November 2012 - February 2013
Capital One February 2009 - September 2012
Skills
Customer Service, Research, Microsoft Office, Office Management, Negotiation, Microsoft Excel, PowerPoint, English, Windows, Outlook, Photoshop, Public Speaking, Budgets, Strategic Planning, Editing, Team Building, Project Management, Microsoft Word, Sales, Event Management, Coordinating Special..., Event Planning, Business Planning, Organization, Martial Arts, Self Defense, Tennis, Market Research, Social Media, Social Skills, Management Consulting, Resume Formatting, Medical Records, Project Planning, Leadership
Education
University of Phoenix 2009 — 2012
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
University of Phoenix 2007 — 2009
Associate of Arts (AA), Business
Ben Lomond High School
Capital One October 2006 - Present
Wells Fargo February 2005 - October 2006
Trader Publications Inc April 2000 - October 2004
Skills
Underwriting, Due Diligence, Risk Management, Banking, Management, Process Improvement, Leadership, Finance, Credit, Business Analysis, Microsoft Office, Project Management, Financial Services, Financial Analysis, Content Management, Credit Analysis, Time Management, Call Centers, Strategy, Microsoft Excel, Recruiting, Business Process..., Customer Service, Content Strategy, HTML, Agile Project Management, Portfolio Management, Customer Experience, Analysis, Agile Methodologies, Coaching, Human Resources, Documentation, Team Building, Leadership Development, Editing, Governance, Integration, Budgeting
Education
University of Phoenix 2004 — 2008
Bachelor of Science (B.S.), Business Management (B.M.)
Capital One October 2007 - Present
Valley National Bank February 2005 - October 2007
Citi December 1995 - February 2005
Education
University of Pittsburgh 1984 — 1987
Bachelor's degree, Russian Language and Literature, 3.85
Capital One November 2001 - Present
Skills
Financial Analysis, Customer Service, Banking, Risk Management, Process Improvement, Vendor Management, Business Analysis, Team Building, Analysis, Change Management, Microsoft Excel, Program Management, Team Leadership, Management, Time Management
Education
University of Phoenix 2008 — 2011
Bachelor of Science (BS), Business Management, 3.2
CC's Not Just Cake February 2013 - Present
Bright Star July 2012 - Present
south west key August 2007 - October 2012
Capital One February 2005 - June 2007
Skills
Event Management, Event Planning, Customer Service, Microsoft Office, Corporate Events, Public Relations, Microsoft Excel, Social Media Marketing, Healthcare, Microsoft Word
Education
University of Phoenix 2011 — 2014
Bachelor in Business Accounting
West Central Technical College 2009 — 2011
Diploma, Cosmetology/Cosmetologist, General
Kaiser Permanente July 2015 - Present
Audibel Hearing Centers November 2013 - August 2014
Executive Mosaic/GovConExec Magazine January 2012 - July 2012
Fannie Mae February 2011 - June 2011
Sprint September 2010 - January 2011
Turner's HOA Property Management March 2009 - September 2009
Capital One November 1999 - January 2009
Palmieri and Palmieri, PC 1998 - 1999
Skills
Administrative..., Event Management, Project Management, Process Improvement, Training, Microsoft Office, Office Management, Microsoft Excel, Microsoft Word, Software Documentation, Outlook, Spreadsheets, Invoicing, Editing, Adobe Acrobat, Administration, Research
Education
University of Phoenix
Washington Business School
Capital One March 2014 - Present
JPMorgan Chase December 2008 - March 2014
La Capitol Federal Credit Union March 2008 - December 2008
Hancock Bank June 2006 - February 2008
Skills
Small Business Lending, Finance, Credit Analysis, Commercial Lending, Loans, Cash Management, Credit, Commercial Banking, Banking, Relationship Management, Loan Origination, Financial Services, Mortgage Lending, Retail Banking, Lines Of Credit, Cash Flow, Adult Learning Theory, Technology, Business Development, Public Speaking, Learning Management..., Training Facilitation, Change Management, Training Delivery, Training & Development
Education
University of Phoenix-Louisiana Campus
Bachelor of Science (B.S.), Accounting and Business/Management
Capital One December 2004 - Present
Capital One January 1998 - December 2004
Skills
Collaborative Leadership, Account Management, Team Management, Management, Sales Management
Education
University of Phoenix 2005 — 2007
B.S., Finance
JP Morgan Chase October 2008 - Present
Associates Home Loans June 2003 - October 2008
Capital One January 1998 - June 2003
Skills
Portfolio Management, Loans, Credit, Banking, Commercial Lending, Mortgage Lending, Credit Analysis, Credit Cards, Consumer Lending, Commercial Banking, CRM
Education
University of Phoenix
Capital One 2000 - Present
Skills
Banking, Credit Cards, Deposits, Mortgage Lending
Education
University of Phoenix 2011 — 2013
Bachelor of Business Administration (B.B.A.), Still attending
Capital One March 2013 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Public Speaking
Education
University of Phoenix 2010 — 2012
Bachelor's degree, Business Administration and Management, General
Capital One 2010 - Present
Volt 2009 - 2010
SunOpta 2008 - 2009
Skills
Accounting, Accounts Payable, Accounts Receivable, Communication, Customer relationships, Microsoft Office, Microsoft Excel, Microsoft Word, Access, PowerPoint, Reports, Financial Reporting, Oral & Written..., Confidentiality, Negotiation, Documentation, Bank Reconciliation, Close Attention to..., Billing statements, Tax Preparation, Business Math, Research
Education
University of Phoenix
AA Degree, Business
FSA- Forfeiture Support Associates- ATF March 2009 - Present
FSA- Forfeiture Support Associates, LLC- DEA March 2009 - March 2010
Capital One June 2008 - March 2009
Skills
Asset Management, Employee Training
Education
University of Phoenix 2011 — 2014
Bachelor of Applied Science (BASc), Chriminal Justice Administration/Managment, 3.6
Capital One April 2014 - Present
Citi November 2008 - April 2014
Skills
Banking, Portfolio Management, Risk Management, Retail Banking, Commercial Banking, Credit Cards, Financial Risk, Relationship Management, Business Analysis, Finance, Investment Banking, Project Management, Financial Services, Process Improvement, Requirements Analysis, Software Project...
Education
University of Phoenix 2013 — 2015
Master of Business Administration (MBA)
Independent Website Designer/Developer September 2014 - Present
Tidewater Community College June 2014 - April 2015
John Tyler Community College February 2014 - April 2015
Little Big Business Solutions December 2012 - February 2014
Legal Information Network for Cancer November 2010 - October 2011
Capital One January 2010 - July 2010
Skills
Microsoft Office, HTML, Social Media, Customer Service, Databases, WordPress, Project Management, Photoshop, Web Design, SEO, Access, Adobe Acrobat, Process Management, Instructor-led Training, QuickBooks, Dreamweaver, Visio, Marketing Communications, Illustrator, Microsoft Certified..., Adobe Catalyst, Technical Training, Training Delivery, Train the Trainer, Certified Trainer, Train the Trainer..., Website Development, Web Development, Software Documentation, Content Management, Hands-on Training, Windows 7, Database Admin, MS Project, Windows, Project Coordination, social media marketing, Social Media Marketing, Training, Strategic Planning
Education
University of Phoenix 2012 — 2013
Bachelor of Science (B.S.), Information Technology
J Sergeant Reynolds Community College 2001 — 2004
Associates Liberal Arts, Liberal Arts and Sciences/Liberal Studies
Hermitage High School 1996 — 2000
High School Diploma, High School/Secondary Diplomas and Certificates
Capital One October 2012 - Present
Capital One 2012 - Present
SPRINT PCS January 2000 - Present
CDW Direct January 2011 - October 2012
CME Group September 2010 - January 2011
AMES Record Keeping June 2009 - September 2010
BP OIL HELLENIC SA May 2008 - June 2009
ABN AMRO Bank N.V. January 2006 - May 2008
VERIZON WIRELESS FINANCIAL SERVICE February 2001 - January 2006
AMES RECORD KEEPING June 1998 - January 2000
Education
University of Phoenix
Bachelor Of Science, Accounting
Capital One April 1999 - Present
Education
University of Phoenix 2013 — 2017
Bachelor of Science in Business, Business Administration and Management, General