Capital One
Industry: Bank holding company
DescriptionCapital One Financial Corporation is an American bank holding company specializing in credit cards, auto loans, banking and savings products headquartered in McLean, Virginia. Capital One is ranked 10th on the list of largest banks in the United States by assets. Headquarters: McLean, Virginia, United States CEO: Richard Fairbank (Jul 26, 1994–) Revenue: 27.24 billion USD (2017) Number of employees: 49,301 (2017) Subsidiaries: Capital One Investing, Paribus, Did you know: Capital One is the 10th-largest bank in the US by total assets ($363 B). wikipedia.org
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Capital One Employees
Capital One May 2014 - Present
Spirit Airlines January 2013 - March 2014
Walmart August 2011 - January 2013
The Florida Aquarium October 2009 - August 2011
Mister Car Wash October 2004 - December 2008
Skills
Retail, Merchandising, Store Management, Visual Merchandising, Inventory Management, Loss Prevention, Customer Service, Inventory Control, Retail Sales, Sales, Cashiering, Store Operations, Customer Satisfaction, Profit, Time Management, Piloting, Computer Repair, Shooting Sports, Self Defense, Martial Arts
Education
ITT Technical Institute-Tampa 2009 — 2011
Associate of Science (A.S.), Information Technology
Capital One June 2013 - Present
Capital One February 2011 - June 2013
Estes Express Lines 2007 - 2009
Virginia Credit Union 1996 - 2002
Overnite Transportation 1994 - 1996
Bank of America 1990 - 1993
Skills
Account Reconciliation, Microsoft Excel, Customer Service, Accounts Receivable, A/R collections, Microsoft Office, Microsoft Word, Microsoft Publisher, Data Research, Problem Solving, 10 Key, Internet Explorer, PeopleSoft, TS2, Outlook, Accounts Payable, Office Equipment, Oracle Applications, Multi Tasking, Accurate Data Entry
Education
John Tyler Community College
J Sargeant Reynolds Community College
Tidewater Community College
Capital One May 2015 - Present
Target Canada September 2014 - January 2015
Target Canada June 2013 - August 2014
Sears Canada June 2012 - August 2012
Skills
Teamwork, Sales, Collaborative Leadership, Microsoft Excel, Entrepreneurship, Team Leadership, Team Building, Demand Forecasting, Leadership, Time Management, Analysis, Start-up Ventures, Public Speaking, Adaptability, Management, Microsoft Office, Data Analysis, Retail Category..., PowerPoint, Financial Analysis, Continuous Improvement, Agile Methodologies
Education
Ivey Business School at Western University 2011 — 2013
Bachelor of Arts (BA), Honours Business Administration
Western University 2009 — 2011
Bachelor of Arts (B.A.), Business Adminstration
Acclaris, Inc. November 2005 - Present
Motivano 2004 - 2005
Capital One 1999 - 2005
Skills
Business Analysis, Operations Management, Vendor Management, PL/SQL, Microsoft Office, SharePoint, Agile Methodologies, Requirements Analysis, Process Improvement, Management, Integration, Project Management, Business Process, Account Management, Quality Assurance, Business Process...
Education
ITT Technical Institute-Tampa 2001 — 2004
Bachelor's degree, Computer Systems Networking and Telecommunications
Capital One 2014 - Present
Capital One 1998 - 2014
Skills
Customer Service, Social Media, Leadership, Marketing, Customer Experience, Editing, Sales Management, Customer Satisfaction, News Writing, Copy Editing, Pubklication design, Web Design, Web Content, Visual Communication, Communications Planning, Technical Writing, Newsletters, Newspapers, Newsletter Production, Brochures, Brochure Production, Event Planning, Church Events, Church Services, Office Administration, Call Routing, Call Centers, Cooking, Project Planning, Hosting Events, Email
Education
J Sargeant Reynolds Community College 2000 — 2004
certiicate, Web Application Development, b
Mary Baldwin College 1979 — 1981
Communication and Media Studies, B
DS Freeman High School 1976 — 1979
High School diploma
University of Alabama
Bachelor's degree, Journalism
Capital One June 2013 - Present
Special Counsel 2009 - February 2013
SunTrust Mortgage January 2012 - January 2013
Performance Fibers April 2011 - November 2011
Capital One January 2010 - April 2011
Henrico Juvenile & Domestic Relations Court August 2009 - November 2009
WySTAR Global Retirement Solutions July 2008 - August 2009
The Martin Agency April 2008 - July 2008
Wachovia Securities Financial Network January 2007 - April 2008
Skills
Microsoft Office, Lotus Notes, Westlaw, Contract Negotiation, Access, Research, Risk Management, Intellectual Property, Legal Writing, Legal Research, Notary Public, Litigation, Document Review, Analysis, Customer Service, Administrative..., Management, Leadership, Mergers, Process Improvement
Education
Virginia State University 2002 — 2006
Bachelor of Science, Criminology / Criminal Justice
J Sargeant Reynolds Community College
Associate's Degree, Litigation/Paralegal Studies
Capital One November 2014 - Present
Skills
Service Level Management, Call Center..., Process Improvement, Employee Training, Training Material, Non-profit Board..., Customer Experience, Customer Retention, Credit Cards, Training, Time Management, People Development, Team Leadership, Coaching, Financial Services, Banking, Team Building, Employee Engagement, Teamwork, Finance, Account Management, Customer Satisfaction, Management, Leadership
Education
J Sargeant Reynolds Community College 2012 — 2014
AS, Social Sciences
Old Dominion University 2005 — 2006
Capital One January 2015 - Present
Tangerine October 2013 - December 2014
ING DIRECT Canada October 2011 - October 2013
ING DIRECT Canada April 2010 - October 2011
ING DIRECT Canada April 2008 - April 2010
ING DIRECT Canada September 2006 - April 2008
Skills
Retail Banking, Banking, Risk Management, Six Sigma, Business Process..., Process Management, Vendor Management, Leadership, Project Management, Operational Excellence, Operations Management, Business Analysis, Cross-functional Team..., Lean Thinking, Continuous Improvement, Business Strategy, Process Improvement, Operations Processes, Change Management, Team Leadership, Employee Engagement, Analysis, Outsourcing, Financial Services, Call Centers, Program Management, Management, Customer Experience, Financial Analysis, Quality Management, Performance Management, Credit Risk, Analytics, Coaching, Business Process, Strategic Planning, Relationship Management, Strategy
Education
York University - Schulich School of Business 2014 — 2014
Executive Program in Strategic Agility
Ivey Business School at Western University 2013 — 2013
Ivey Leadership Program
The University of Western Ontario - Richard Ivey School of Business 2012 — 2012
Ivey Financial Analysis Program
Lean Six Sigma - Black Belt 2010 — 2010
Black Belt
McMaster University 1998 — 2002
Bachelor of Arts (B.A.), Economics / Political Science
Historic Mankin Mansion April 2014 - Present
Freelance 2012 - Present
Capital One May 2006 - Present
Skills
Microsoft Office, Adobe Creative Suite, Meticulous eye for..., Creative Problem Solving, Fastest Typer Ever, Big-Time Flexibility, Communications, Social Media..., Event Planning
Education
Virginia Commonwealth University 2010 — 2015
Bachelor of Science (B.S.), Mass Communications - Public Relations Concentration, Business Minor, Cum Laude
J Sargeant Reynolds Community College 2006 — 2010
Bachelor of Science, Social Science, 4.0 GPA - Summa Cum Laude
UserTesting February 2015 - Present
DSA November 2012 - Present
Capital One August 2012 - November 2012
SunTrust Bank November 2011 - March 2012
Lutron Electronics March 2011 - November 2011
Carl Zeiss Vision September 2009 - March 2011
Comcast Cable April 2009 - September 2009
Qimonda April 2006 - January 2009
Qimonda formerly Whiteoak Semiconductor & Infineon Technologies December 1998 - April 2006
Motorola MOS 13 February 1997 - December 1997
Skills
Six Sigma, Process Improvement, Knowledge Management, Process Engineering, Quality Assurance, Continuous Improvement, SPC, Lean Manufacturing, Manufacturing, SharePoint, Business Process, Analysis, Data Analysis, Root Cause Analysis, Leadership, Team Building, Databases, MS Project, Design of Experiments, Product Development, Visio, Product Management, Automation, Minitab, JMP, FMEA, Visual Basic, Microsoft Excel, Team Leadership, Business Analysis, Kaizen, DMAIC, Process Automation, Technical Support, Process Optimization, Systems Analysis, Data Mining, Scripting, Technical Presentations, Supervisory Experience, VBA, SharePoint Designer, Process Redesign, MS Office Suite, Software Development, Process Mapping, Dynamic Sampling, Business Intelligence..., SSRS, InfoPath Forms
Education
J Sargeant Reynolds Community College 2005 — 2007
Associate of Arts and Sciences (AAS), Computer and Electronics Technology
Acuity Institute 2014 — 2014
Certification, Six Sigma Black Belt
Unversity Of Michigan 2014 — 2014
Certificate, Questionnaire Design for Social Surveys, Currently Taking
Villanova University 2012 — 2012
Six Sigma Green Belt Certificate, Six Sigma
Learning Tree 2013 — 2013
Certificate, SQL Server® Reporting Services: Hands-On
Sabet Stroman and Associates 2007 — 2007
Leadership Academy
Learning Tree 2014 — 2014
Certificate, SharePoint® Designer 2010: Building Applications & Workflows
Learning Tree 2013 — 2013
Certificate, SharePoint® Business Intelligence: Hands-On
Bijan International 1997 — 1997
Synergistic Empowerment
Motorola University 1997 — 1997
Six Sigma Coursework, Six Sigma
Capital One February 2015 - Present
Momentum Resources, LLC July 2014 - February 2015
Virginia Department of Taxation March 2014 - August 2014
Capital One February 2011 - December 2013
Capital One 2007 - February 2011
Capital One 2003 - 2007
Capital One 1999 - 2003
Xperts, Inc. 1997 - 1999
R. Stuart Royer and Associates, Inc. 1995 - 1997
Skills
Knowledge Management, Information Architecture, Usability, Technical Writing, Proofreading, Content Development, Process Improvement, Process Management, Project Management, Web Content Management, Copy Editing, Requirements Analysis, Requirements Gathering, Project Governance, Web Development, Corporate Communications, Call Center Development, controls and monitoring, Credit Cards, Employee Training, Instructional Design, Articulate Studio, SharePoint, Visio, Microsoft Office, Enterprise Content..., Search Engine..., Marketing Communications, Performance Analysis, Operations, Learning Management..., SEO, Management, Program Management
Education
J Sargeant Reynolds Community College
Virginia Commonwealth University
Virginia Department of Taxation February 2009 - September 2012
First Data Remitco April 2005 - May 2008
Capital One November 2000 - April 2005
Kmart Corporation June 1991 - May 2000
Skills
Administrative..., Editing, Customer Service, Data Entry, Social Media, Research, Microsoft Office, Microsoft Word, Social Networking, Troubleshooting, Windows, Proficient Typing Skills, 10 Key, Computers, Work Well Independently, Works well with a team, Eager to learn new..., Want to Work, Reliable, Conscientious, respectful, Friendly Personality, hard working, Internet, Email, Google Search, online shopping
Education
J Sargeant Reynolds Community College 2013 — 2014
Administrative Support Tech Certificate, Administrative Assistant and Secretarial Science, General
Strayer University 2004 — 2007
Bachelor of Science, Information Systems (Computer Security)
thomas nelson community college 1991 — 1995
Associate of arts, Liberal Arts
Lafayette High School 1987 — 1991
Advanced Studies Diploma, General courses
BrainyFrog Marketing & Consulting, LLC December 2011 - Present
Transformational Change 2011 - Present
Kellogg Company March 2001 - April 2004
Capital One January 2000 - March 2001
The Coca-Cola Company June 1997 - November 1999
Kellogg Company May 1994 - June 1997
Whitehall-Robins June 1992 - May 1994
Skills
Advertising, Marketing Research, Customer Insight, Marketing, Strategy, Partnership-building, E-commerce, Consumer Products, FMCG, Business Strategy, Brand Architecture, Direct Marketing, Interactive Marketing, Sales, New Business Development, Brand Management, Integrated Marketing, Positioning, Brand Development, Competitive Analysis, Marketing Management, Segmentation, Social Media, Market Planning
Education
The University of Western Ontario - Richard Ivey School of Business 1988 — 1992
Honors Business Administration, Marketing Concentration
GATES Richmond 2014 - 2014
GATES Richmond 2014 - 2014
Brown Greer 2013 - 2013
Capital One June 2010 - October 2012
Mondial Assistance June 2008 - June 2010
Verizon Yellow Pages September 2005 - August 2007
Skills
Customer Service, Product Development, Process Improvement, New Business Development, Marketing Strategy, Project Management, Leadership, Microsoft Office, Fraud Detection, Claim Investigation, Customer Satisfaction, Advertising Sales, Creative Problem Solving, Market Research
Education
University of Phoenix 2007 — 2009
Bachelor of Applied Science (BASc), Business Management
Virginia Commonwealth University 2000 — 2003
Pending, Business Administration and Management, General
J Sargeant Reynolds Community College 1996 — 1999
Associate of Science (A.S.), Business Administration
Magellan Health November 2014 - Present
Omnicare Inc. August 2014 - October 2014
CVS Pharmacy August 2013 - August 2014
Capital One July 2012 - July 2013
SunTrust Bank April 2011 - July 2012
Skills
Pharmacy, Clinical Pharmacy, Healthcare, Pharmaceutical Industry, Hospitals
Education
J Sargeant Reynolds Community College 2010 — 2014
Associate's degree, Business Administration and Management, General
Capital One July 2013 - Present
Wells Fargo October 2012 - May 2013
Sears Home Improvement Products January 2012 - May 2012
Skills
Customer Service, Sales, Consultative Selling, Financial Services
Education
J Sargeant Reynolds Community College 2014 — 2015
Capital One March 2015 - Present
Old National Bank September 2013 - March 2015
Old National Bank December 2012 - January 2014
Old National Bank November 2007 - January 2013
Old National Bank July 2004 - November 2007
Skills
OFAC, Bank Secrecy Act, Financial Risk, CRCM, Regulations, Auditing, Strategic Planning, Mergers, Mergers & Acquisitions, Risk Management, Banking, Corporate Governance, Risk Assessment, AML, Management, Loans, Credit, Retail Banking, Commercial Banking, Insurance, Customer Service, Anti Money Laundering, Finance
Education
Ivy Tech Community College-Southwest 2014 — 2015
Bachelor of Business Administration (BBA), Business Management
The Institute of Certified Bankers 2008 — 2008
CRCM, Certified Regulatory Compliance Manager
Ivy Tech Community College 1993 — 1995
Business Management
Bank of America January 2013 - Present
SunTrust Bank June 2012 - December 2012
Bank of America February 2008 - February 2012
Bank of America February 2006 - March 2008
Capital One August 2004 - October 2005
Capital One March 2001 - August 2004
Capital One June 1998 - March 2001
Skills
High Energy, Collaborative, Banking, Green Belt, Credit Cards, Sales Management, Virtual Teams, Team Leadership, Consultative Selling, Business Relationship..., Business Strategy, Team Motivator, Deposits, Achieving Results, Business Planning, Situational Leadership, Work From Home, Building Relationships, Organizational..., Credit, Strategic Planning, Volunteer Engagement, Cross-functional Team..., Sales Process, Retail Banking, Coaching, Expense Management, Business Communications, Prioritization, Product Management, Small Business, Microsoft Office, Selling, Management, Customer Experience, Process Improvement
Education
University of Richmond
Advanced Leadership Skills Course
J Sargeant Reynolds Community College
Business Administration Courses
American Institute of Banking, Richmond Chapter
Various Courses
Capital One September 2013 - Present
Capital One March 2012 - September 2013
State Farm Insurance August 2011 - February 2012
BrownGreer PLC April 2011 - June 2011
Virginia Holocaust Museum June 2008 - August 2008
State PIRGs New Voters Project August 2005 - November 2005
Skills
Visual Basic, Data Analysis, Trend Analysis, Research, Investigation, Process Improvement, Microsoft Excel, Microsoft Publisher, Customer Service, Team Leadership, Teamwork, Newsletters, Coaching, Finance, Microsoft Office, Social Media, Event Planning, Time Management, Marketing, Fundraising, Management
Education
Virginia Commonwealth University 2004 — 2009
Bachelor of the Arts, History and Spanish
J Sargeant Reynolds Community College
Computer Programming
Capital One April 2015 - Present
Capital One July 2014 - April 2015
Capital One August 2012 - July 2014
Capital One January 2012 - August 2012
Capital One September 2010 - January 2012
Capital One January 2010 - September 2010
Skills
Process Improvement, Risk Management, Relationship Management, Retail Banking, Credit Cards, Call Centers, Performance Management, Networking, Public Speaking, Business Analysis, Social Media, Microsoft Excel, Project Management, Marketing, Microsoft Office, Strategy, Social Networking, Management, Leadership, Banking, Financial Services, Customer Service, Change Management, Team Leadership, Coaching
Education
J Sargeant Reynolds Community College
Business Administration
Caring Voice Coalition, Inc. November 2014 - Present
Capital One June 2012 - October 2014
UPS Freight 2008 - 2012
Skills
Call Centers, Customer Service, Teamwork, Banking, Customer Satisfaction, Data Entry, Leadership, Management, Microsoft Excel, Microsoft Office, Microsoft Word, Outlook, Problem Solving, Process Improvement, Public Speaking, Sales, Telephone Skills, Training
Education
J Sargeant Reynolds Community College
Criminal Justice and Corrections
Texas Roadhouse February 2015 - Present
Straight Linez & Fine Designz 2011 - Present
Home Care Delivered December 2013 - March 2015
Capital One January 2009 - October 2011
Home Care Delivered October 2002 - December 2008
Skills
Account Management, Sales, Cold Calling, Customer Service, Team Building, Direct Sales, Contract Negotiation, Insurance, Process Improvement, Call Centers, New Business Development, Call Center, Customer Satisfaction, Training, Home Care, Strategic Planning, Coaching
Education
J Sargeant Reynolds Community College 2011 — 2015
Business Administration and Management, General
New Kent High School 1996 — 2000
Capital One September 2013 - Present
Capital One Bank May 2011 - September 2013
Cato Corporation February 2005 - January 2012
Capital One February 2010 - April 2011
Kings Dominion April 2007 - February 2010
Kings Dominion January 2008 - June 2008
Skills
Recruiting, Training, Customer Service, Time Management, Sales, Human Resources, Banking, Account Reconciliation, Invoicing, Research, Interviews, Merchandising, Microsoft Excel, PowerPoint, Microsoft Office, Microsoft Word, Outlook, Leadership
Education
Thomas Nelson Community College 2013 — 2014
Associate of Science (A.S.), Business Administration
J Sargeant Reynolds Community College 2012 — 2013
Associate of Science (A.S.), Business Administration
CapTech February 2013 - Present
Capital One May 2012 - February 2013
Wells Fargo Bank March 1998 - April 2012
Capital One February 1997 - February 1998
Skills
Business Process..., Requirements Management, Vendor Relations, Business Requirements, SDLC, Waterfall, Banking, Requirements Analysis, Process Improvement, User Acceptance Testing, Financial Services, Relationship Management, SharePoint, Risk Management, Internet Banking, Program Management, Cross-functional Team..., Project Management, Product Management, Visio, Business Process, Integration, Agile Methodologies, Change Management, IT Strategy, Building Relationships
Education
J Sargeant Reynolds Community College 2004 — 2006
Berkley Mid-Atlantic Group January 2007 - Present
Capital One January 2000 - January 2006
Reynolds Metals Company (now ALCOA) 1997 - 2000
Reynolds Metals Company (now ALCOA) January 1995 - December 1997
Skills
CSS, JavaScript, SharePoint, ASP.NET, SQL, Portals, Technical Support, VB.NET, Business Intelligence, Help Desk Support, Microsoft SQL Server, SDLC, Business Analysis, Oracle, Visio, T-SQL, SSRS, Graphic Design, Technical Documentation, XML, Databases, HTML, SSIS, Requirements Analysis, Requirements Gathering, Access, Analysis Services, Software Development, Web Services, C#, Plumtree, Photoshop, Graphics, Visual Basic, .NET, Agile Methodologies, Windows, Illustrator, Network Administration, Graphics Software, Mockups, Technical Training, OLAP, Hyperion Interactive..., Wireframes, Scrum, Balsamiq Mockups, Google Analytics, Google Tag Manager
Education
J Sargeant Reynolds Community College
AIT, Information Technology
Maitland September 2014 - Present
Capital One October 2013 - September 2014
Virginia Realty & Relocation February 2010 - January 2012
Citi March 2008 - March 2009
Union Bank and Trust now First Market Bank 2005 - 2007
Bank of America 2003 - 2005
Skills
Microsoft Excel, Financial Analysis, Investments, Portfolio Management, Financial Modeling, Valuation, PowerPoint, Equities, Research, Finance, Economics, Analysis, Banking, Risk Management, Strategic Financial...
Education
Virginia Commonwealth University 2013 — 2016
Bachelor's Degree, Accounting
Deutschakademie 2011 — 2013
B 1, German Studies
Virginia Commonwealth University 2008 — 2011
BS, Finance, Economics
J Sargeant Reynolds Community College 2003 — 2005
Associate of Science (A.S.), Business Administration and Management, General
Capital One January 2010 - July 2012
Capital One October 2008 - December 2010
Capital One November 2007 - September 2008
Capital One April 2006 - November 2007
Education
J Sargeant Reynolds Community College 2012 — 2014
Associate's degree, Accounting
Virginia Commonwealth University 2003 — 2008
Bachelor's of Science, Criminal Justice
Captial One September 2014 - Present
Capital One September 2014 - Present
Capital One October 2012 - September 2014
Colony Specialty March 2006 - June 2011
Colony Specialty March 2006 - June 2011
Skills
Strong oral and written..., Detail oriented with..., Excellent analytical..., Proficient in Microsoft..., Proficient in Tsys,..., Extremely knowledgeable..., Claim, Credit Cards, Fraud, Insurance, Underwriting
Education
J Sargeant Reynolds Community College 2013 — 2016
Associate's Degree, Business Administration and Management, General, Current GPA: 3.4
ECPI Technical College 1997 — 1998
Associate's Degree, Computer and Information Sciences and Support Services, Honor grauduate: GPA: 3.7
Cornerstone Commercial Real Estate Services Corporation June 2015 - Present
Motorcycle Safety Center of Virginia March 2014 - Present
Capital One May 2013 - February 2015
Capital One October 2011 - May 2013
Cycle Gear May 2011 - October 2011
Crowne Plaza Norfolk August 2010 - June 2011
Skills
Customer Service, Leadership, Management, Time Management, Training, Banking, Operations Management, Sales, Performance Management, Budgets, Forecasting, Microsoft Word, Loss Prevention, POS, Profit, Team Building, Supervisory Skills, Inventory Control, Process Scheduler, Inventory Management, Microsoft Office, Data Entry, Event Management, Retail, Coaching, Employee Training, Hospitality, Recruiting, Access, Teamwork, Customer Satisfaction, Commercial Real Estate, Commercial Real Estate..., Commercial Real Estate..., Commercial Real Estate...
Education
Virginia Commonwealth University 2014 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General; Economics, 4.0
J Sargeant Reynolds Community College 2011 — 2014
Associate's degree, Business Administration and Management, General, 3.7 GPA, graduated Magna Cum Laude
Capital One August 2014 - Present
Jamedy April 2012 - Present
Timescore January 2014 - Present
Tahzoo June 2014 - August 2014
Dominion Enterprises March 2013 - June 2014
MLP Associates August 2008 - March 2013
Sprint August 2010 - February 2013
Skills
Java, C++, PHP, JavaScript, Agile Methodologies, Test Driven Development, MySQL, Object Oriented Design, Android Development, RESTful WebServices, Shell Scripting, Software Project..., MongoDB, Product Development, Java Enterprise Edition, Spring, Zend Framework, Node.js
Education
Old Dominion University 2010 — 2012
Bachelor of Science (B.S.), Computer Science
J Sargeant Reynolds Community College 2007 — 2009
Associate of Science (AS), Computer Engineering
RetailData March 2014 - Present
Capital One February 2013 - February 2014
Capital One July 2011 - January 2013
Whirlpool Corporation December 2007 - July 2011
Dell Inc. September 2006 - 2007
Dell Inc June 2004 - August 2006
Dell Inc. May 2002 - May 2004
General Motors May 1999 - April 2002
GM Canada / Belgium / US May 1995 - April 1999
Skills
Outsourcing, Treasury, Risk Management, Change Management, Supply Chain Management, Business Process, Product Development, Negotiation, Business Process..., Cross-functional Team..., Forecasting, Process Improvement, Logistics, Finance, Finance Transformation, Analysis
Education
Ivey Business School at Western University 1992 — 1994
MBA
Queen's University 1985 — 1989
BSC
Capital One April 2013 - Present
Capital One•Investigates account activity to identify fraud •Verify account activity and customer November 2012 - Present
Capital One February 2011 - November 2012
RadioShack January 2010 - January 2011
Dreamtecs January 2010 - August 2010
Skills
Customer Service, Credit Cards, Credit, Banking, Data Entry, Billing Systems, Financial Services, Risk Management, Microsoft Office, Financial Analysis, Time Management, Teamwork, Loans, Outlook, Credit Risk, Microsoft Excel, Printers, Fraud
Education
J Sargeant Reynolds Community College 2010 — 2011
Sergeant Reynolds Community College 2010 — 2011
Studies, Business
Norfolk State University 2008 — 2010
Norfolk State University 2008 — 2010
Studies; B.S; High School Diploma, Computer Science
Capital One 2006 - 2012
Capital One 2002 - 2006
Skills
Strategy, Leadership, Governance, Financial Risk, Enterprise Risk..., Change Management, Internal Audit, Reputational Risk, Operational Risk..., Credit Risk, Risk Analysis, Corporate Governance, Drafting Policies, Policy, Operations Management, Banking, Business Continuity..., Supplier Risk Management, Risk Assessment, Risk Operations, Consulting, Risk Management, Financial Services
Education
The University of Western Ontario - Richard Ivey School of Business 1999 — 2001
MBA
Capital One February 2013 - Present
Liberty Tax Service 2012 - 2013
SODEXO CCS August 2006 - September 2012
Hunton & Williams Law Firm January 2006 - September 2012
Retreat Hospital January 2004 - January 2006
SunTrust Bank Executive Dining Room January 2001 - January 2004
Wyeth Corporation R&D January 1999 - January 2001
Skills
Budgets, Customer Service, Leadership, Microsoft Office, Program Management, Training, Purchasing
Education
Strayer University 2009 — 2012
Bachelor of Applied Science (B.A.Sc.), Accounting and Business/Management, 3.7
Italian Culinary Institute for Foreigners
Master's degree, Culinary Arts/Chef Training
J Sargeant Reynolds Community College 1993 — 1996
Associate of Arts and Sciences (A.A.S.), Hospitality Administration/Management
Capital One March 2013 - Present
Capital One June 2011 - March 2013
Skills
Analytics, Process Improvement, Credit, Process Management, Loans, Business Analysis, Vendor Management, Banking, Risk Management, Data Analysis, Customer Service, Quality Assurance, Financial Services, Credit Cards
Education
J Sargeant Reynolds Community College 1994 — 1995
Liberal Arts
Commonwealth Commercial Partners, Inc. January 2012 - Present
Spirit Tours LLC August 2000 - May 2012
Capital One January 1999 - February 2003
Owens & Minor August 1997 - December 1998
Progressive Insurance May 1985 - August 1997
Skills
Analysis, Customer Service, Leadership, Marketing, Operations Management, Project Management, Quality Assurance
Education
J Sargeant Reynolds Community College
National Business College, Roanoke, VA
KSB, Inc. (USA) April 2014 - Present
SuperMedia LLC March 1999 - September 2013
Capital One March 1987 - March 1999
Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Public Speaking, Budgets, Negotiation, Editing, Team Building, Coaching, Social Media, Time Management, Access, Administration, Data Entry, Human Resources, Marketing, Payroll, PeopleSoft, Process Improvement, Social Networking, Lead Generation, Salesforce.com
Education
J Sargeant Reynolds Community College 1986 — 1987
Office Systems Technology
CapitalOne July 2013 - Present
Capital One January 2012 - Present
Capital One October 2008 - June 2011
Capital One 2011 - 2011
Capital One 2008 - 2010
Capital One December 2002 - October 2008
VA Bankers Association March 1997 - May 1998
Skills
Design Thinking, Facitlitation, Agile Methodologies, Agile, Agile Project Management, Event Planning, Time Management, Scrum, Kanban, Version One, Microsoft Excel, PowerPoint, Process Improvement, Positive Team Player, Organization, Lean Thinking, Communication, Business Analysis, Clarity, Vendor Management, Health, Exercise, Community Outreach, Salsa, Certified Scrum Master..., Business Process..., Change Management, Databases, Leadership, Management, Portfolio Management, Program Management, Project Management, Project Portfolio..., Risk Management, SDLC, Training
Education
J. Sargeant Reynolds 2007 — 2009
Associate
J Sargeant Reynolds Community College 1987 — 1989
Capital One January 2001 - Present
Education
J Sargeant Reynolds Community College 1994 — 1995
Business Administration and Management, General, B*
George Wythe High School, Richmond, VA 1971 — 1975
High School
University of Maryland College Park
Business Administration and Management, General
Capital One December 2014 - Present
Amazon October 2013 - May 2014
Sine Irish Pub 2013 - 2014
Hilton Garden Inn 2011 - 2013
Wells Fargo 2011 - 2012
STARTEK 2008 - 2009
DTLR 2005 - 2008
Skills
Customer Service, Hospitality, PowerPoint, Social Media, Management, Microsoft Word, Public Speaking, Leadership, Time Management, Team Building
Education
J Sargeant Reynolds Community College 2008 — 2015
Virginia State University 2008 — 2015
Capital One September 2015 - Present
Arrow Electronics June 2014 - April 2015
Arrow Electronics November 2005 - January 2014
Regal Entertainment Group May 2001 - June 2005
Skills
Process Improvement, Leadership, Computer Hardware..., Management, Operations Management, Customer Satisfaction, Logistics, Inventory Management, Warehouse Management, Team Building, Production Support, Supervisory Management, Staff Development, Lean Operations, Lean Management, 5S, Inventory Control, Microsoft Office, Computer Repair, Computer Hardware
Education
J Sargeant Reynolds Community College 2014 — 2015
Business Administration and Management, General
DeVry University 2001 — 2003
Computer Engineering
Capital One November 2013 - Present
Capital One November 2013 - July 2015
TLK Group, LLC April 2012 - November 2013
Amazon November 2012 - January 2013
Burlington Coat Factory March 2011 - November 2012
Gap Inc./Old Navy May 2005 - July 2011
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, PeopleSoft, People-oriented, Interpersonal Skill, Hardwork, Telephone Skills, Teamwork
Education
J Sargeant Reynolds Community College 2011 — 2013
Associate of Science (A.S.), Business Administration and Management, General
J Sargeant Reynolds Community College 2011 — 2013
Associate's degree, Business Administration and Management, General
Capital One January 2015 - Present
CarePoint Medical June 2013 - September 2014
Golden Living October 2011 - January 2013
Skills
Sales Operations, Credit Card Fraud, Fraud Investigations, Leadership, Customer Service, Sales, Product Launch, Medical Devices, Healthcare, Banking, Compliance, HIPAA, Quality Assurance, Call Centers, Sales Management, Management
Education
J Sargeant Reynolds Community College 2010 — 2010
Nursing
John Randolph Tucker High School 2006 — 2009
High School
Capital One July 2014 - Present
Primrose Schools June 2013 - June 2014
Bass Pro Shops October 2012 - June 2013
YMCA of Greater Richmond April 2011 - June 2012
Skills
Customer Service, Public Speaking, First Aid, Healthcare, Social Media, Event Management, Nonprofits, Microsoft Word, Nursing, Data Entry
Education
J Sargeant Reynolds Community College 2012 — 2016
Associate of Arts and Sciences (AAS), Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing, A
Goochland High School
Capital One December 2014 - Present
O’Charley’s September 2013 - July 2015
HCA September 2014 - December 2014
Parham Healthcare and Rehabilitation Center June 2014 - September 2014
Personal Nanny August 2012 - December 2013
Best Western April 2012 - July 2012
IHOPS January 2012 - March 2012
3 Step Collections November 2011 - December 2011
FedEx Freight July 2008 - July 2010
Virginia Communications January 2008 - June 2008
Education
J Sargeant Reynolds Community College
Associate of Science (A.S.)
Capital One July 2014 - Present
Capital One August 2012 - July 2014
VDOT May 2012 - August 2012
VDOT June 2011 - May 2012
Virginia Commonwealth University August 2010 - December 2011
Skills
Active Directory, Visio, Linux, Virtualization, Networking, Databases, SQL, Oracle, C#, Analysis, HTML, Visual Basic, Troubleshooting, SAP, Servers, Operating Systems, Windows, Visual Studio, Software Installation, Software Documentation, XP, TCP/IP, System Administration, Technical Support, Agile Methodologies, VMware, Windows Server, Windows XP, Network Security, Windows 7, Integration, Perl, Apache, Requirements Analysis, OS X, Systems Analysis, MySQL, Enterprise Architecture, Requirements Gathering, SDLC, Microsoft Office, Software Development, System Deployment, Process Improvement, Vendor Management
Education
Virginia Commonwealth University 2009 — 2011
Bachelor of Science, Information Systems
Virginia Commonwealth University 2009 — 2011
Bachelor of Science, Information Systems; Network Administration
J Sargeant Reynolds Community College
Banfield Pet Hospital May 2013 - Present
Capital One January 2013 - March 2013
Capital One June 2011 - December 2012
Capital One January 2009 - June 2011
Capital One January 2008 - January 2009
University of Virginia January 2007 - January 2008
Cuisine A La Carte January 2002 - January 2007
Skills
Training and Development, Business Process..., Instructional Design, Problem Solving, Consulting, Strategic Planning, Project Management, Finance, Banking, Risk Management, Process Improvement, Analysis, Leadership
Education
J Sargeant Reynolds Community College 2005 — 2009
Associate of Science (A.S.), Business Administration and Management, General, 3.5
Virginia Commonwealth University
Business Administration and Management, General
Capital One May 2012 - Present
Capital One January 2005 - May 2012
Capital One January 2000 - January 2005
Capital One July 1997 - January 2000
Skills
Credit Risk, Credit Cards, Credit, Banking, Financial Services, Risk Management, Underwriting, Data Analysis, Microsoft Office, Adobe Acrobat, SPSS, SAS, Financial Risk, Credit Analysis, Regulatory Compliance
Education
Virginia Commonwealth University 2010 — 2014
Bachelor's Degree, Political Science
J Sargeant Reynolds Community College
Associates of Science, Social Sciences
Wells Fargo Advisors April 2015 - Present
Knox Payments November 2014 - February 2015
Knox Payments September 2014 - November 2014
Capital One October 2012 - September 2014
Capital One April 2013 - October 2013
Capital One February 2011 - October 2012
Skills
Table Tennis, Process Management, Process Improvement, Policy Analysis, Customer Service, Microsoft Office, Microsoft Excel, Credit Card Fraud, Bank Fraud, Dispute Resolution, Fraud Prevention, Fraud Detection, ACH, Payments, Electronic Payments, Anti Money Laundering, Bank Secrecy Act, Online Fraud, Online Payment Solutions, Production Operations, Financial Risk, Management, Leadership, Project Management, Strategy, Risk Management, Business Analysis, Strategic Planning, Marketing
Education
J Sargeant Reynolds Community College 2007 — 2010
Associate of Science (AS), Business Administration, Management and Operations
John Randolph Tucker High School 2003 — 2007
Capital One January 2015 - Present
Christina Pendleton & Associates, P.C. July 2012 - January 2015
Bawarchi Indian Cuisine May 2014 - August 2014
Darul Kabab June 2012 - October 2013
Bhavani Cash & Carry March 2012 - June 2012
Skills
Legal Assistance, Management, Customer Service, Microsoft Office, Microsoft Excel, Fraud, Leadership, Time Management, Financial Services, Credit, Finance
Education
J Sargeant Reynolds Community College 2011 — 2014
Business Administration- (Associates), Business Administration and Management, General
Virginia Commonwealth University
International Business, International Business
Capital One January 2015 - Present
Capital One December 2012 - Present
Education
Saint Leo University 2011 — 2015
Bachelor’s Degree, Business Administration and Management, General, Senior
Ivy Tech Community College 2006 — 2009
Associate’s Degree, Business Administration and Management, General
Enterprise Holdings July 2015 - Present
Capital One December 2012 - July 2015
Capital One 2011 - 2012
AmeriGas Propane October 2007 - February 2010
Skills
Accounting, Financial Accounting, Analysis, Problem Solving, Employee Training, Customer Service, Oral & Written..., Ten Key, Decisioning, Microsoft Excel, Outstanding time..., Kronos Timekeeping, Flexible to Change, Accounts Receivable, Spreadsheets, Time Management
Education
St. Edward's University 2015 — 2016
Master's degree, Accounting
Virginia Commonwealth University 2012 — 2014
Bachelor of Science (BS), Accounting, 3.00
J Sargeant Reynolds Community College 2010 — 2013
Associate of Science (AS), Business Administration and Management, General, 3.74
J Sargeant Reynolds Community College 2009 — 2011
Associate of Arts and Sciences (AAS), Accounting, 3.87
Capital One February 2009 - Present
International Monetary Fund July 2003 - July 2004
Capital One January 1999 - June 2003
US Army September 1984 - July 1992
Chesterfield County February 1991 - November 1991
Virginia State Capitol Police July 1988 - January 1991
Skills
Interviewing Skills, Behavioral Interviewing, Security, Police, Military, Background Checks, Fraud Detection, Investigation, Interviews, Internal Investigations, Fraud, Employee Training, Criminal Investigations, Building Relationships, Human Resources, Recruiting, Private Investigations, Security Awareness
Education
J Sargeant Reynolds Community College
Capital One OwnerELS Events and SpecialtiesApril 2012 - Present
Skills
Financial Services, Credit Cards, Fraud, AML, Wedding Planner and..., Wedding Designs and..., Bank Secrecy Act, Operational Risk, Operational Risk..., Management, Vendor Management, Credit, Anti Money Laundering, Business Analysis, Customer Service, Leadership, Analysis, Microsoft Office, Process Improvement, Program Management
Education
University of Richmond 2013 — 2013
Professional Certification, Wedding and Event Planning, 4.0
J Sargeant Reynolds Community College
Associate of Arts and Sciences (A.A.S.), Information Technology
Hinckley Yacht Services April 2014 - Present
Deltaville Boatyard & Marina June 2009 - March 2014
eLoyalty June 2006 - June 2009
Capital One February 1999 - June 2006
Circuit City January 1997 - January 1998
Freddie Mac January 1995 - December 1997
Bell Atlantic Meridian Systems January 1985 - January 1996
Skills
Integration, Telecommunications, Testing, Call Centers, Windows Server, Security, Networking, Technical Support, Enterprise Software, Avaya, Operating Systems, Linux, Change Management, IVR, Business Intelligence, Routing, Hardware, Software Installation, Management, Project Planning, Project Management, Call Center, System Deployment, Vendor Management, ITIL, IT Management
Education
J Sargeant Reynolds Community College 2006 — 2010
Certificate of Diesel Technology
BNY Mellon February 2014 - Present
Rose International September 2013 - February 2014
Fannie Mae November 2011 - August 2013
Fannie Mae October 2012 - April 2013
Fannie Mae June 2009 - November 2011
AES May 2008 - May 2009
Capital One April 2004 - May 2008
Capital One January 2002 - April 2004
Global Crossing April 1999 - November 2001
Canadian Imperial Bank of Commerce June 1997 - April 1999
Skills
Financial Analysis, Expense Management, Project Finance, Budget Process, Allocations, Financial Systems, Strategic Financial..., Team Leadership, Managerial Finance, Process Improvement, Analysis, Leadership, Forecasting, Finance, Financial Modeling, Change Management, Program Management, Management, Financial Reporting, Budgets, Strategic Planning, Project Planning, Strategy
Education
Ivey Business School at Western University 1995 — 1997
MBA, Finance
Royal Military College of Canada/Collège militaire royal du Canada 1988 — 1992
BBA, Business Administration/Finance
VDOT May 2013 - Present
Capital One July 2011 - January 2013
Travelers December 1988 - March 2011
Underwriters Adjusting Company (Continental Ins) January 1983 - November 1988
Skills
Claim, Underwriting, Property & Casualty..., Insurance, Liability, Claims Management, Process Improvement, General Insurance, Call Centers, Legal Liability, Commercial Lines, Commercial Insurance, Property Damage, Customer Service, Litigation Management, Risk Management, Analysis, Management
Education
J Sargeant Reynolds Community College 2013 — 2016
Associate of Arts and Sciences (AAS)
AICPCU 2010 — 2012
Associates, Insurance
Bank of America May 2014 - Present
Capital One May 2012 - October 2013
Wal-Mart December 2007 - May 2010
Wachovia Bank January 2007 - January 2010
Wal-Mart January 2001 - January 2002
First North American National Bank January 2001 - January 2002
Wal-Mart January 2000 - January 2000
Nation's Sound and Security January 2000 - January 2000
Capital One Financial January 1998 - January 2000
Adecco Temp Services January 1998 - January 1998
Skills
Data Entry, Customer Service, Sales, Insurance, Customer Retention, Credit Cards, Payments, Banking, Credit, Retail Banking, Consumer Lending, Commercial Banking, Cash Management, Cross Selling, Deposits, Lines Of Credit, Financial Risk, Multi-line Phone, Call Centers, Outlook, Microsoft Word, Retail, Real Estate, Troubleshooting, Loans, Credit Analysis, Mortgage Lending, Databases, Commercial Lending, Credit Risk, Risk Management, Relationship Management, Financial Services, Microsoft Excel, Customer Satisfaction, Business Analysis, Time Management
Education
J Sargeant Reynolds Community College 2013 — 2016
currently working on Associates degree, Criminal Justice
Goochland High School 1992 — 1996
High School Diploma, General Studies
Capital One December 1986 - Present
Capital One December 1985 - June 2013
Skills
Credit Cards, Arbitration, Banking
Education
J Sargeant Reynolds Community College 1978 — 1980
Psychology
USAA March 2015 - Present
USAA September 2012 - March 2015
USAA May 2010 - August 2012
Nationwide Insurance 2006 - April 2010
Capital One 2002 - 2006
McKinsey & Co 1999 - 2002
Skills
Strategy, Segmentation, Business Strategy, Marketing Strategy, Program Management, Process Improvement, Integrated Marketing, Business Planning, Strategic Planning, Training, Project Management, Customer Experience, Analytics, Marketing, Product Management, Sales, Competitive Analysis, Management Consulting, Portfolio Management, Change Management, Market Research, Insurance, Business Development, Banking, Leadership
Education
Ivey Business School at Western University
MBA, General Management
Universidad de Los Andes
B.Sc., Industrial Engineering
Cummins Inc. November 2014 - Present
Cummins HQ November 2011 - October 2014
Capital One December 2009 - April 2010
Leprechaun LLC September 2008 - February 2009
Freeman 2008 - 2008
Amdocs December 2005 - September 2006
Countrywide August 2005 - September 2006
Verizon March 1998 - December 2005
Skills
Business Requirements, SDLC, Business Analysis, Business Intelligence, Data Warehousing, Requirements Gathering, Visio, Software Documentation, Enterprise Architecture, Business Process, Data Modeling, Systems Analysis, SQL, Project Management, Change Management
Education
Devry University 2001 — 2003
Bachelor of Applied Science (B.A.Sc.), Technical Management
Ivy Tech Community College 1990 — 1993
AAS, Information Systems
Capital One August 2015 - Present
Capital One February 2013 - August 2015
Capital One July 2010 - February 2013
Capital One September 2006 - July 2010
Capital One January 1999 - September 2006
Capital One January 1995 - January 1999
Capital One February 1994 - January 1995
Education
J Sargeant Reynolds Community College 1995 — 1996
Business/Corporate Communications, 4.0
J Sargeant Reynolds Community College 1984 — 1987
Education
American Airlines December 2006 - Present
Alliance Data 2005 - 2006
Capital One 2004 - 2004
EDS 2001 - 2003
Education
Ivy Tech Community College 1974 — 1975
Capital One 2011 - Present
Capital One 2008 - 2011
Capital One 2006 - 2008
Capital One 2003 - 2006
Skills
Leadership, Credit Cards, Organizational..., Customer Experience, Leadership Development, Management, Loss Mitigation, Analytics, Portfolio Management, Customer Service, Call Centers, Credit, Credit Risk, Process Improvement, Vendor Management, Business Analysis, Financial Analysis, Relationship Management, Risk Management, Executive Management, Business Process...
Education
The University of Western Ontario - Richard Ivey School of Business 2001 — 2003
MBA
Western University
Bachelor of Arts (B.A.), Political Science
Capital One March 1999 - Present
Patrick Henry High School September 1987 - March 1999
Skills
Customer Service, Data Entry, Receptionist Duties, Secretarial Skills, Meeting Planning
Education
J Sargeant Reynolds Community College 1987 — 1989
Richmond Technical Center 1985 — 1987
Certificate of Completetion, Data Processing, B
Music January 1990 - Present
Capital One May 1996 - April 2011
Skills
Writing, Customer Service, Management, Project Management, Leadership, Process Improvement, Team Building, Studio Recording, Music Production, Music Industry, Music Arrangments, Songwriting, Song Production, Musician, Recording Studio
Education
J Sargeant Reynolds Community College 1980 — 1982
Associate's Degree, Business Management, Cum Laude
RBC January 2015 - Present
Toronto Hydro February 2013 - December 2014
Toronto Hydro September 2010 - February 2013
Capital One July 2010 - September 2010
Capital One July 2008 - July 2010
Capital One September 2006 - July 2008
Siemens May 2004 - August 2004
Education
Ivey Business School at Western University 2001 — 2006
Western University 2001 — 2006
BESC, Mechanical Engineering
The Payments Company November 2014 - Present
Career Prospectors August 2014 - October 2014
Richmond International Raceway August 2014 - September 2014
Capital One January 2013 - August 2014
Capital One June 2011 - January 2013
Aon Hewitt December 2008 - June 2011
Chesapeake Corporation September 2006 - November 2008
Rehab Management, Inc. April 2005 - September 2006
Virginia Commonwealth University Health System January 1999 - April 2005
Skills
Benefits Administration, Employee Benefits, Payroll, Human Resources, Management, New Hire Orientations, Hiring, ADP Payroll, Onboarding, HR Policies, Deferred Compensation, Training, Recruiting, HRIS, Coaching, Employee Relations, PeopleSoft, Leadership Development, Performance Management, Workforce Planning, Applicant Tracking..., Payroll Taxes, Accounting, Talent Acquisition, Succession Planning, 401k, Personnel Management, Employment Law, Organizational..., Employee Engagement, Talent Management, FMLA, Accounts Payable, College Recruiting, Ceridian, Kronos, Tax Accounting, Garnishments, FSA, Organizational..., Temporary Placement, ADP ReportSmith, Open Enrollment, Microsoft Excel, Multi-State Sales Tax, Policy, COBRA, Bank Reconciliation, Asset Management, Credit Cards
Education
Virginia Commonwealth University
Bachelor of Business Administration (B.B.A.), Human Resources Management
J Sargeant Reynolds Community College
Accounting
Capital Bank May 2013 - Present
E*TRADE Corporate Services March 2008 - January 2013
E*TRADE Financial February 2006 - March 2008
RSM McGladrey July 2005 - February 2006
Capital One July 1998 - July 2005
Education
Ivey Business School at Western University 1996 — 1998
HBA, Honors Business Administration
Western University 1993 — 1996
BA, Major in Finance & Economics
Capital One U.S. Card September 2014 - Present
Capital One U.S. Card June 2013 - September 2014
Capital One March 2009 - June 2013
Capital One June 2008 - March 2009
Skills
Banking, Risk Management, Credit, Financial Services, Loans, Mortgage Lending, Retail Banking, Due Diligence, Mergers & Acquisitions, Portfolio Management, Fraud, Law Enforcement, Credit Cards, Financial Risk, Fraud Detection, Anti Money Laundering, Analysis, Management, Leadership, Private Investigations
Education
J Sargeant Reynolds Community College
Associate of Arts and Sciences (AAS), Criminal Justice/Law Enforcement Administration
Virginia Commonwealth University
Capital One November 2011 - November 2014
Capital One February 2006 - November 2011
Skills
Bank Secrecy Act, Due Diligence, Fraud, Operational Risk, Operational Risk..., Loans, AML, Legal Research, Background Checks, Risk Management, Private Investigations, Credit, Financial Services, Internal Investigations, Fraud Detection, Financial Risk, Legal Writing, Banking, Credit Cards, Risk Assessment, USA PATRIOT Act, Investigation, KYC, Securities, OFAC, Process Improvement, Leadership, Microsoft Office, Management, Team Leadership, Customer Service, Project Management, Call Centers, Coaching, Retail Banking, Mortgage Lending, Litigation, Insurance, Enterprise Risk..., Credit Risk, Corporate Governance, Anti Money Laundering, Analysis
Education
J Sargeant Reynolds Community College
Business Administration and Management, General
Microsoft September 2015 - Present
Netflix January 2015 - July 2015
Capital One December 2013 - August 2014
Crate & Barrel March 2013 - April 2014
Martin Interior Design November 2011 - January 2013
Skills
Microsoft Office, Public Speaking, Microsoft Word, PowerPoint, Microsoft Excel, Social Media, Event Planning, Customer Service, Community Outreach, Editing, Teamwork, Social Networking, Facebook, English, Photography, Data Entry, Illustrator, Adobe Creative Suite, Photoshop
Education
Hillsborough Community College 2015 — 2017
A.A., International Business Administration
J Sargeant Reynolds Community College
Business Administration and Management, General
Capital One December 2013 - Present
Capital One February 2013 - December 2013
Mondial Assistance December 2011 - February 2013
Capital One December 2010 - December 2011
Management Excellence January 2010 - December 2010
Capital One August 2008 - January 2010
Skills
SDLC, Databases, SQL, E-commerce, Analysis, Strategy, Business Analysis, Release Management
Education
Virginia Commonwealth University 2008 — 2009
Bachelor's Degree, Information Systems
J Sargeant Reynolds Community College 2006 — 2008
Associate of Science, Business Administration
Capital One February 2015 - Present
Capital One March 2013 - February 2015
Capital One July 2010 - March 2013
Federal reserve Bank of Richmond February 2009 - July 2010
Skills
Programming, Troubleshooting, Software, HP, Information Technology, Process Improvement, Automation, Data Center, Software Documentation, Visual Basic, Requirements Analysis, ITIL, Data Analysis, Integration, Cloud Computing, Agile Methodologies, Software Development, Management, IT Operations
Education
Virginia Commonwealth University 2007 — 2010
B.S., Electrical Engineering
J Sargeant Reynolds Community College 2005 — 2007
Associate of Science (AS), Engineering
Verizon August 2005 - Present
Herr Foods Inc. November 2002 - June 2005
Capital One June 1998 - October 2002
Skills
Vendor Management, Program Management, Telecommunications, Cross-functional Team..., Wireless, Process Improvement, Communication expert, SAP R/3, SAP Implementation, SAP, Unisys Mainframe, Odyssey, Call Centers, Troubleshooting, Team Leadership, Business Process, Competitive Analysis, Mobile Devices, Training, Product Marketing, Team Building, Sales, Operations Management, Customer Service, Microsoft Office
Education
Virginia Union University 2013 — 2015
Christian Studies
J Sargeant Reynolds Community College 1995 — 1997
Psychology
Mary Washington College 1994 — 1994
unfinished studies, Psychology
Caroline High 1990 — 1994
general studies
Wachovia, A Wells Fargo Company 2009 - 2012
Capital One October 2004 - September 2009
Education
J Sargeant Reynolds Community College 2007 — 2011
Associate's degree, Business Administration and Management, General
Powhatan High 1998 — 2002
HCA September 2008 - Present
Wellpoint Anthem November 2006 - July 2008
Capital One October 2005 - October 2006
Education
J Sargeant Reynolds Community College 2011 — 2012
Certificate, Health Records Coding Technician
Varina High School 2001 — 2004
High School Diploma
Capital One August 2014 - November 2014
Comcast Cable 2011 - 2012
Skills
Telecommunications, VoIP, Call Centers, Wireless, Telephony, IP, Broadband, Troubleshooting, Customer Experience, Team Leadership
Education
J Sargeant Reynolds Community College 2013 — 2016
Associate of Science (A.S.), Clinical/Medical Laboratory Technician
VCU Health System April 2014 - Present
Bank of America March 2012 - August 2013
Bank of America July 2007 - February 2012
Anthem BC BS of Virginia May 2004 - July 2007
Anthem BC BS of Virginia January 2000 - May 2004
Capital One October 1998 - January 2000
MCV Physicians - Department of Vascular Surgery August 1994 - September 1997
Department of Orthopedic Surgery - VCU/MCV June 1993 - August 1994
Department of Rehabilitative Services April 1990 - June 1993
Skills
Customer Service, Office Management, Microsoft Office, Real Estate Transactions, Medical Terminology, Medical Transcription, Administrative...
Education
J Sargeant Reynolds Community College 1986 — 2000
n/a, Business Administration and Management, General, 3.3
EC Glass High School 1962 — 1965
diploma
MoDev October 2013 - February 2014
Capital One August 2010 - August 2013
Skills
Program Management, Proofreading, Credit Cards, Financial Services, Banking, Process Improvement, Project Management, Change Management, Project Portfolio..., Requirements Gathering, Cross-functional Team..., Management, Leadership, SDLC, Marketing, Social Media, Digital Marketing, Event Management, Mobile Devices
Education
University of Richmond Professional & Continuing Studies 2014 — 2014
Social Media Management
J Sargeant Reynolds Community College
Capital One February 2011 - Present
Walmart September 2009 - February 2011
Frazier Landscaping Plus April 1989 - August 2009
Colonial Pipeline Company March 2001 - May 2003
County of Henrico November 1988 - March 2001
United VA Bank/ Crestar December 1984 - November 1988
County of Henrico August 1978 - May 1984
Central Fidelity Bank March 1977 - August 1978
Federal Reserve Bank of Richmond May 1974 - March 1977
Skills
Microsoft Excel, Microsoft Word, Customer Service, English, Windows, Research, Outlook, Microsoft Office, IRIS, Polaris, SeeDocs, Empower, Pulse, COLD, CHIA, Enterprise, Capstone, Touchpoint, VerID, BOBj, TSYS, CRWeb, Data Entry, Avaya, ORCC, Fifth Direct, Process Improvement, Event Planning, Leadership, Social Media, Access, Team Building
Education
J Sargeant Reynolds Community College 1975 — 1978
no degree, Information Technology, Real Estate
Highland Springs High School 1971 — 1975
High School Diploma, Data Processing/ General Studies
Pitney Bowes September 2012 - Present
Bank of America March 2005 - September 2012
Capital One October 2004 - March 2005
Skills
Account Management, Selling, Customer Service, Customer Retention, Call Centers, HR Policies, Administrative..., Microsoft Office, Receptionist Duties, Collections, Accounts Payable, Accounts Receivable, Data Entry, Data Management
Education
Strayer University 2007 — 2011
Bachelor of Business Administration (B.B.A.), Human Resources Management
J Sargeant Reynolds Community College 2003 — 2006
Capital One February 2011 - Present
Capital One June 1998 - Present
Richmond Coca Cola January 1984 - May 1988
Skills
Customer Service, Legal Compliance, HR Consulting, Employee Training, Job Coaching, Regulatory Requirements, Business Process..., Affidavits, Quality Assurance, Customer Satisfaction, Customer Retention, Telephone Skills, Accounts Payable, Accounts Receivable, Tax Accounting, Payroll Taxes, Payroll, Invoice Processing, Daily Deposits, Executive Support
Education
J Sargeant Reynolds Community College 1982 — 1984
Charles City High School 1973 — 1976
Capital One January 2009 - July 2015
Saxon Mortgage 1999 - 2007
Saxon Mortgage 1999 - 2007
Skills
Microsoft Office, Management, Microsoft Excel, Leadership, Process Improvement, Customer Service, Research, Project Management, SQL, Business Analysis, Time Management
Education
J Sargeant Reynolds Community College 1995 — 1998
Associate's degree
Capital One May 2011 - October 2013
MeadWestvaco (MWV) September 2006 - May 2011
Wells Fargo Securities June 1998 - June 2006
Education
J Sargeant Reynolds Community College
Associate of Science (A.S.), Psychology