Capital One Services, Inc.
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Capital One Services, Inc. Employees
Monster Moto June 2014 - Present
ACE Cash Express August 2008 - April 2014
Santander Consumer USA September 2006 - December 2007
Capital One Auto Finance 2005 - 2006
Capital One Auto Finance 2003 - 2005
Capital One Auto Finance 2001 - 2003
Capital One Services Inc 2000 - 2001
Capital One Services 1999 - 2000
Air Force Office of Special Investigations 1994 - 1999
Skills
Risk Management, Cross-functional Team..., Start-ups, Leadership, Credit, Forecasting, E-commerce, Financial Services, Strategic Planning, Management, Loans, Credit Risk, Product Marketing, Business Planning, Budgets, Credit Cards, Call Centers, New Business Development, Outsourcing, Sales, Analysis, Business Intelligence, CRM, Business Development, Process Improvement, Strategy, Business Analysis, Loan Origination, Strategic Partnerships, Analytics, P&L Management, Strategic Financial..., Team Building, Business Process, Banking, Executive Management, Finance, Financial Modeling, Mergers
Education
University of Texas at Arlington
MBA, Finance
US Air Force Academy 1990 — 1994
BS, Political Science
Texas Health Resources January 2014 - Present
Domestic Goddess August 2007 - Present
FedEx April 2008 - May 2008
Santander Consumer USA Inc. December 2006 - January 2007
Citifinancial Consumer Finance India Ltd January 2006 - July 2006
Capital One Auto Finance September 2003 - December 2005
Capital One Auto Finance September 2003 - February 2004
Capital One Auto Finance September 2002 - September 2003
Capital One Services, Inc October 2001 - September 2002
Humpty Dumpy Day Skool February 2001 - September 2001
Skills
Customer Service, Call Center, Account Management, Marketing, Outlook, Coaching, Microsoft Excel, Microsoft Word, Team Building, Sales, PowerPoint, Microsoft Office, Training, Banking, Retail, Team Leadership, Negotiation, Call Centers, Finance, Management
Education
The University of Texas at Arlington
Bachelor of Science (BSc), Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing
Midlothian High
The University of Texas at Arlington
Bachelor of Business Administration (BBA), Marketing/Finance
Citi November 2014 - Present
Citi July 2012 - October 2014
Citi May 2011 - August 2012
Citi February 2009 - May 2011
Citi March 2005 - February 2009
Citi May 2004 - March 2005
Capital One Services Inc July 1999 - May 2004
Capital One Services Inc July 1999 - June 2000
Skills
Employee Relations, Performance Management, Talent Development, Managing Employees, Full-cycle Recruiting, Talent Management, Recruiting, Management, SDLC, Leadership, Applicant Tracking..., Temporary Placement, Training, Human Resources, College Recruiting, Talent Acquisition, Interviews, Hiring, Personnel Management, Coaching, Onboarding, Policy, Employment Law, Workforce Planning, New Hire Orientations, Employee Engagement, Deferred Compensation, HRIS, Employee Benefits, FMLA, Benefits Administration, Internet Recruiting
Education
University of South Florida 2000 — 2004
Bachelor of Arts, Communication; organizational communication and human persuasion
JPMorgan Chase September 2013 - Present
American Express - Consumer Services October 2010 - September 2013
American Express International August 2007 - October 2010
Grail Research, a member of Monitor Group May 2007 - August 2007
CAPITAL ONE May 2006 - May 2007
Capital One Bank Europe Plc March 2005 - May 2006
Capital One Services Inc. October 1999 - March 2005
Capital One Services Inc. June 1999 - September 1999
Skills
Predictive Analytics, Customer Acquisition, Channel Marketing, Analytics, Direct Marketing, Customer Experience, Marketing Research, Marketing Science, Brand Awareness, Customer Satisfaction..., Account Acquisition, Marketing Analytics, Multi-channel Marketing, Predictive Modeling, Credit Cards, Market Research, Investment optimization, Cross-channel reporting, Offer strategy..., Business Development, Financial Services, CRM, Leadership, Management, Portfolio Optimization, Segmentation, Customer Satisfaction..., Management Consulting, Strategy, Program Management, Forecasting, Portfolio Management, Marketing, Loyalty Marketing, Product Development, Customer Analysis, Database Marketing, Competitive Analysis, Business Analytics, Loyalty Programs, Customer Insight, Business Analysis, Business Strategy, Consulting, Project Management
Education
Indian Institute of Technology, Delhi 1997 — 1999
MBA, Marketing
Indian Institute of Technology, Roorkee 1993 — 1997
Bachelor of Engineering, Industrial Engineering, Graduated with Honors
Wells Fargo June 2015 - Present
Charles Schwab April 2013 - May 2015
PayPal January 2011 - March 2013
PayPal November 2008 - December 2010
Capital One Services Inc July 2004 - October 2008
Capital One Services Inc March 2001 - June 2004
Arthur Andersen July 1997 - August 1999
Skills
Analytics, Product Management, Pricing, Marketing Strategy, Credit Risk, Segmentation, Predictive Analytics, Business Analytics, SAS, Predictive Modeling, Pricing Strategy, Financial Modeling, Competitive Analysis, Cross-functional Team..., Financial Services, Strategy, Customer Insight, Business Intelligence, Customer Analysis, Business Analysis, Digital Strategy, Risk Management, Product Development, Analysis, E-commerce, Program Management, Mergers & Acquisitions, Product Marketing, Management Consulting, Portfolio Management, Management, Customer Acquisition, P, Valuation
Education
Virginia Polytechnic Institute and State University 1999 — 2000
M.S., Finance
Indian Institute of Management, Bangalore 1995 — 1997
MBA, Finance
Georgia Institute of Technology 1993 — 1994
M.S., Aerospace Engineering
Indian Institute of Technology, Madras 1989 — 1993
B.Tech., Aerospace Engineering
HealthPlan Services September 2013 - Present
Universal Healthcare August 2012 - April 2013
WellCare August 2009 - August 2012
CAPITAL ONE SERVICES, INC August 2000 - December 2004
Skills
Process Improvement, Policy, Analysis, Management, Training, Cross-functional Team..., Customer Service, Software Documentation, Auditing, Coaching, Research, Medicare, Time Management, Healthcare, Medicaid, Negotiation, Quality Assurance, Business Process, Strategic Planning, Team Building, Leadership, Call Centers
Education
Maryville College 1993 — 1997
Bachelor of Arts, Computer Science/Business
DuPont August 2013 - Present
West Cary Group February 2012 - August 2013
GCS January 2010 - March 2012
WSI of Richmond 2006 - 2010
GCS 2003 - 2006
Capital One Services Inc. 2001 - 2003
Capital One 1999 - 2001
Capital One 1998 - 1999
Capital One 1995 - 1998
Signet Bank 1993 - 1995
Skills
Email Marketing, Digital Marketing, Marketing Strategy, E-commerce, Web Project Management, SEO, Project Management, Integrated Marketing, Management, Vendor Management, SEM, Online Marketing, Social Media Marketing, CRM, Marketing, Software Project..., Marketing Automation, Eloqua, Content Management, Content Strategy, Global Marketing, Software Product..., Mobile Applications
Education
James Madison University 2001 — 2002
BBA, Computer Information Systems 2nd Major
James Madison University 1986 — 1990
BBA, Accounting
Capital One Peoplesoft/Oracle/DBACapitalOne2002 - Present
Capital One Services, Inc. 2002 - Present
Education
Annamalai University 1984 — 1987
MBA, Marketing Research & Advertising
Capital One Commercial IT December 1995 - Present
CPR - Cell Phone Repair November 2014 - Present
Capital One Services, Inc. August 2005 - Present
804 Agile October 2013 - December 2013
U.S. Navy May 1985 - December 1995
Skills
People Management, Agile Project Management, User-centered Design, Project Planning, Systems Analysis, Cross-functional Team..., Technical Leadership, Strategic Leadership, Scrum, Digital Innovation, Biomedical Engineering, Nuclear Engineering, Web Design, Digital Photography, Social Media, Management, Change Management, IT Strategy, E-commerce, Product Management, Leadership, Agile Methodologies, IT Management, Credit Cards, Business Analysis, Program Management, SDLC, Strategy, Project Portfolio..., Banking, Analytics, PMP, Vendor Management, Portfolio Management, Analysis, PMO, Business Process..., Requirements Gathering, Requirements Analysis, Software Project..., Enterprise Architecture, Business Process, Digital Marketing, People Development, Inspiring People, Team Leadership, Leadership Development, Enterprise Software, Operations Management, Process Improvement
Education
University of Richmond - Robins School of Business 1997 — 2000
MBA, Business
Naval Postgraduate School 1989 — 1991
MS, Applied Science
University of Southern California 1981 — 1985
BS, Biomedical Engineering
Rolling Hills High School 1977 — 1981
High School Diploma
U-Haul International, Inc May 2007 - Present
Argosy University SHRM 2011 - 2011
The St. Petersburg Times May 2006 - July 2006
Global Data Management, Inc October 2005 - October 2005
Hillsborough County Public Schools Parent Education Center August 1997 - March 1998
Capital One Services, Inc August 1996 - April 1997
Time Customer Service, Inc August 1995 - July 1996
State of Florida August 1993 - July 1995
City of Newport News February 1990 - March 1993
New Hampton Inc October 1989 - January 1990
Education
Argosy University
Psychology; Industrial Organizational Psychology
Jacksonville Theological Seminary
Religious Psychology
Smithfield High School
Certificate, Data Processing
Tidewater Community College
Data Processing
Syniverse Technologies 2012 - Present
AMYMACC Inc. October 2007 - September 2013
Handled With Care Custom Stationery April 2002 - September 2013
American Association of Motor Vehicle Administrators October 2007 - September 2009
David Summers PA/ReMax Realty January 2006 - January 2008
Capital One Services, Inc December 2000 - February 2003
IBM Global Services / AT&T Data and Internet Services January 1999 - December 2000
IBM/AT&T December 1994 - January 1999
Skills
Project Management, Process Improvement, Team Leadership, Program Management, Telecommunications, Cross-functional Team..., Strategy, Management, Training, SDLC, PMP, Business Process..., Data Center, Product Management, Vendor Management, IT Management, Integration, Business Process
Education
University of South Florida 1991 — 1994
BS, Management Information Science
Chamberlain High School
Class of 90
Capital One October 2013 - Present
Capital One January 2012 - October 2013
Capital One December 2009 - December 2011
Capital One Services, Inc 2008 - April 2010
Circuit City Stores, Inc November 2006 - November 2007
Circuit City 2006 - 2007
Capital One July 2000 - October 2006
Skills
Vendor Management, Management, Call Center, Process Improvement, Risk Management, Strategic Partnerships, Call Centers, Change Management, Leadership, Training, Banking, Business Process..., Credit Cards, Customer Experience, Performance Management
Education
University of Richmond 1977 — 1981
Bachelor of Arts (B.A.), Psychology
CenturyLink Cognilytics 2013 - Present
Environmental Volunteers 2013 - Present
Visa 2011 - 2012
HSBC 2010 - 2011
HSBC 2006 - 2010
HSBC 2005 - 2006
Capital One Services, Inc 1997 - 2004
Bell South 1995 - 1997
SABRE Decision Technologies 1995 - 1995
Skills
Strategy, Analytics, Product Management, Marketing Strategy, Credit Cards, Multi-channel Marketing, Direct Mail, Loyalty Programs, Customer Lifecycle..., Segmentation, Financial Services, Business Development, Management, Portfolio Management, Payments, Market Research, P&L Management, Product Development, Analysis, Product Marketing, Technology Consolidation, Finance, Marketing, Brand Management, Mobile Payments, Contract Management
Education
University of Pennsylvania - The Wharton School 2002 — 2004
MBA, Finance
University of Missouri-Rolla 1992 — 1994
MS, Electrical Engineering
Jawaharlal Nehru Technological University 1988 — 1992
B.S, Electrical Engineering
Capital One July 2013 - Present
Capital One Financial October 2011 - July 2013
Capital One Services, Inc. January 2007 - October 2011
Capital One 2004 - 2006
Capital One 2001 - 2003
Capital One 1998 - 2001
Skills
Analytics, Credit Risk, Database Marketing, P&L Management, Marketing Communications, Leadership, Team Leadership, Product Development, Leadership Development, Small Business Lending, Small Business Marketing, Cash Flow Management, Product Management, Credit Cards, Debt Collection, Risk Management, Operations Management, Business Analysis, Segmentation, Predictive Analytics, Management, Financial Services, Banking, Predictive Modeling, Strategy, Project Management
Education
University of Pennsylvania - The Wharton School 2007 — 2009
Master of Business Administration (MBA), 2009
University of Kentucky 1994 — 1998
BS, Mathematics
Capital One October 2013 - Present
Capital One December 2012 - October 2013
Capital One November 2010 - December 2012
Capital One Services, Inc. October 2007 - November 2010
The Matthias Group, LLC 2004 - 2010
Capital One December 2005 - October 2007
Capital One Services, Inc. July 2004 - December 2005
US Court of Appeals for the 4th Circuit August 2002 - August 2003
Skills
Leadership, Management, Strategy, Coaching, Negotiation, Relationship Management, Cross-functional Team..., Contract Management, Vendor Management
Education
Spelman College
BA, English (sociology minor)
University of Michigan Law School
J.D., Law
Capital One February 2014 - Present
Capital One August 2011 - Present
Zo-Phy Studios October 2007 - Present
Capital One Services, Inc. May 2010 - August 2011
Capital One November 2008 - April 2010
Capital One Services, Inc. October 2006 - November 2008
Capital One Services, Inc. June 2005 - October 2006
Capital One Services, Inc. November 1999 - June 2005
Hunton & WIlliams March 1996 - July 1999
Skills
Process Management, Project Management, Cross-functional Team..., Credit Cards, Vendor Management, Customer Experience, Risk Management, Process Improvement, Analytics, Business Analysis, Program Management, Financial Services, Project Portfolio..., Product Management, Change Management, Agile Project Management, Strategic Planning, Segmentation, Online Advertising, Customer Acquisition, Management, Start-ups
Education
The George Washington University - School of Business 2007 — 2009
Masters Certificate
Roanoke College 1992 — 1996
BA
University of San Diego August 2012 - Present
Ducane HA September 2009 - July 2012
Zebra HA September 2007 - July 2012
Veritas Prep April 2006 - July 2012
Viteos 2003 - 2005
eClerx 2002 - 2003
Capital One Services Inc 2001 - 2002
Lucent Technologies - Bell Labs 2000 - 2001
Larsen & Toubro Limited July 1997 - July 1998
Skills
Strategy, Management Consulting, Management, Analysis, Competitive Analysis, Business Development, Program Management, Entrepreneurship, Business Strategy, Start-ups, Operations Management, Strategic Planning, Project Management, Business Analysis, Change Management, CRM, Product Development
Education
London Business School 2007 — 2012
PhD
London Business School 2005 — 2007
MRes
Rollins College - Crummer Graduate School of Business 1998 — 2000
MBA
Dharmsinh Desai Institute of Technology 1993 — 1997
Bachelor of Engineering
Markel Corporation June 2014 - Present
Capital One 2011 - June 2014
Capital One Financial Services 2008 - 2011
CapitalOne 2006 - 2008
Capital One Services, Inc. 2005 - 2006
Capital One 2002 - 2005
Metro Information Systems 1997 - 2002
Skills
Coaching, Agile Methodologies, PMO, Facilitation, Program Management, Project Management, Vendor Management, Project Portfolio..., Agile Project Management, Workday, Scrum, PMP, SDLC, Process Improvement, Integration, Business Analysis, IT Management, Management, Project Delivery, Team Management, IT Strategy, Facilitations
Education
Longwood University
BS, History
DF Investments,LLC July 2008 - Present
The Wellness Provider Network December 2009 - October 2011
Ollis and Co May 2007 - December 2009
Plus One May 2005 - April 2007
Plus One Fitness Management July 2003 - May 2005
Capital One Services, Inc. 1999 - 2001
Skills
Health Promotion, Strength Training, Wellness, Employee Wellness, Personal Training, Fitness Training, Wellness Coaching, Health Education, Weight Management, Nutritional Counseling
Education
University of Central Missouri 1990 — 1995
Unisys Corporation 2012 - Present
Booz Allen Hamilton 2009 - 2012
Booz Allen Hamilton 2005 - 2009
Capital One Services, Inc. 2003 - 2005
Aether Systems, Inc. 2000 - 2003
docHarbor, Inc. 1999 - 2000
Company Entier 1996 - 1999
Wyeth 1992 - 1996
Skills
Management Consulting, Client Relationship..., Thought Leadership, Change Management, IT Strategy, Strategic Planning, Enterprise Architecture, Business Process..., Project Portfolio..., Governance, Knowledge Management, Business Management, Program Management, Budget Management, New Business Development, Proposal Management, Management, Strategy
Education
Rensselaer Polytechnic Institute
MBA, Management
US Naval Academy
BS, Marine Engineering
Capital One Services Inc September 2010 - Present
Capital One Services Inc April 2006 - September 2010
Echo Engineering & Production Supplies, Inc. July 2003 - March 2006
Sify September 1999 - May 2001
Polaris Financial Technology Limited August 1998 - September 1999
Skills
Lean Six Sigma, Credit card operations, Quality Assurance, Program Management, Business Analysis, Process Engineering, Operations Management, Collections, Recoveries, Six Sigma, Lean Operations
Education
Purdue University - Krannert School of Management 2001 — 2003
MBA, Operations, Finance
Institute of Management Technology, Ghaziabad 1996 — 1998
PGDBM, Marketing
Kumaun University 1992 — 1996
BE, Electronics & Communication
La Martiniere College 1989 — 1991
ISc, Maths, Physics, Chemistry
St Mary's Convent High School 1979 — 1989
ICSE
University of California Berkeley November 2000 - Present
Capital One Services, Inc January 1995 - January 2000
National Louis University 1993 - 2000
Capital One January 1996 - January 1998
Capital One January 1995 - January 1996
University of South Florida January 1988 - January 1993
Skills
Facilitation, Training & Development, Leadership Development, Supervisor and Manager..., Program and Project..., Presentations, Curriculum Development, Change Management, Retreat Planning and..., Diversity Training, Strategic Planning, Career Development, Program Management, Organizational..., Staff Development, Public Speaking, Leadership, Management, Program Development, Workshop Facilitation, Training, Teaching, Coaching, Facilitators, Employee Training, Talent Management, Adult Education, Human Resources, Higher Education
Education
Florida State University 1980 — 1981
M.S., Higher Education Administration
Illinois State University 1976 — 1979
B.S., Speech Communication
Humana DMS 2011 - Present
Expert Marketing LLC 2010 - 2011
One Touch Direct 2008 - 2010
Tom Moore Air 2005 - 2008
Collegiate Funding Services 2004 - 2005
Capital One Services, Inc. 1998 - 2004
Skills
Operations Management, Call Center, Workforce Management, Vendor Management, Team Building, Customer Satisfaction, Customer Retention, Strategic Planning, Customer Service, Process Improvement, Coaching, Leadership, Account Management, Sales, Forecasting, Microsoft Office, Performance Management, Training, Management, Sales Management, Cross-functional Team..., Negotiation, Budgets, Team Leadership, Recruiting, Call Centers, CRM, Business Analysis, Business Development, Sales Operations, Outsourcing, Insurance, Program Management, Customer Experience, Salesforce.com, Business Process..., Analysis, Change Management, Strategy, Leadership Development, Employee Training, Project Management, P&L Management, Human Resources, Call Center Development, Lead Generation, Direct Sales, Telemarketing, BPO, Contact Centers
Education
University of Miami - School of Business 2001 — 2003
MBA, Management
The George Washington University
CAPM, Project Management
University of Florida 1990 — 1995
B.S., Economics
Capital One April 2007 - Present
Capital One Services, Inc. 2007 - Present
Bank of America January 2006 - February 2007
MBNA America 2003 - 2006
MBNA 2003 - 2006
Education
Drexel University 1974 — 1977
MBS, Finance
Villanova University 1971 — 1973
Home May 2012 - Present
Capital One March 2009 - May 2012
Capital One FSB June 2007 - March 2009
Capital One Services, Inc. 2004 - June 2007
Capital One March 2000 - February 2004
Skills
SDLC, ETL, Business Analysis
Education
James Madison University 1998 — 1999
Master, Computer Science
University of Science and Technology of China 1995 — 1997
Operation Research
University of Science and Technology of China 1991 — 1995
Bachelor, Electronic Engineering
Consumer Financial Protection Bureau (CFPB) Strategy and Product Development AnalystConsumer Financial Protection BureauMarch 2012 - Present
Consumer Financial Protection Bureau (CFPB) April 2011 - February 2012
PrecisionIR Group July 2010 - December 2010
Capital One Services, Inc. August 2004 - January 2010
Capital One September 2000 - August 2004
Ernst & Young September 1999 - August 2000
J. Walter Thompson August 1997 - September 1998
The Core Partnership February 1997 - August 1997
Skills
Direct Marketing, Creative Direction, Marketing, CRM, Leadership, Management, Account Management, Direct Mail, Project Management, Customer Acquisition, Financial Services, Marketing Communications, Email Marketing, Strategy, Brand Development, Product Development, Digital Marketing, Market Research
Education
Penn State University 1995 — 1999
Bachelor of Arts (B.A.), Public Relations, Advertising, and Applied Communication
Manchester Business School 1997 — 1998
Letters of, International Marketing/Communications
Jewish Family Services December 2013 - Present
Personal Hiatus 2010 - 2012
Volunteerism 2008 - 2010
MeadWestvaco 2007 - 2008
Virginia Information Technologies AgencyVirginia Information Technologies Agency 2005 - 2007
Capital One Services, Inc. 2001 - 2004
Circuit City Stores January 1995 - January 2001
Wheat First Butcher Singer 1990 - 1995
Skills
Strategic Planning, Negotiation, Business Strategy, Supply Chain Management, Program Management, Team Building, Marketing, Management, Retail, Analysis, Strategy, Leadership, Cross-functional Team..., Project Management, Pricing
Education
Virginia Commonwealth University 2004 — 2005
Masters Cert, Non-profit Management
The University of Georgia 1984 — 1988
Bachelor of Arts (B.A.), English Language and Literature, General
Saint Catherine's School 1980 — 1984
Diploma, English
University of Richmond
Masters, English
Université Laval
PointLogic Energy, an OPIS Company January 2015 - Present
OPIS, a division of UCG 2013 - Present
CCMI, a division of UCG 2004 - 2013
The ASCII Group 2003 - 2004
Primedia, Inc. 2001 - 2003
Aspen Publishers 2001 - 2001
Aspen Publishers 2000 - 2001
Capital One Services, Inc. 1999 - 2000
Project WILD 1994 - 1999
Skills
Product Marketing, Lead Generation, Email Marketing, Direct Mail, Renewals, Subscription, SEO, Online Marketing, Copywriting, Event Marketing, Webinars, Website Management, Web Content Management, Event Planning, Marketing Communications, Marketing Strategy, B2B Marketing, Social Media Marketing, Editing, Newsletters, Strategic Partnerships, Management, Marketing Management
Education
St. Mary's College of Maryland 1987 — 1991
B.A., Political Science, Public Policy Studies
Capital One May 2001 - Present
Capital One Services, Inc. 2001 - Present
KPMG, LLP 1995 - Present
Office of Thrift Supervision 1986 - 1995
Education
Cleveland State University 1978 — 1984
Strategic Risk Associates August 2014 - Present
Capital One July 2011 - July 2014
Capital One Services, Inc. January 2005 - June 2011
Virgninia Commonwealth University 2007 - 2009
Capital One Services, Inc December 2003 - January 2005
Capital One Services, Inc. 2001 - November 2003
Capital One June 1999 - December 2001
Capital One April 1997 - June 1999
Caribbean Economic Community and Common Market Secretariat January 1990 - December 1992
Government of Guyana July 1981 - September 1982
Skills
Credit, Financial Services, Business Analysis, Credit Risk, Vendor Management, Training, PMO, Business Process..., Analytics, Risk Management, Banking, Management, Financial Risk, Program Management, Process Improvement
Education
University of London International Programmes 2012 — 2015
Master’s Degree
Virginia Commonwealth University 2004 — 2009
Master’s Degree
University of Wisconsin-Madison - School of Business 2006 — 2007
BAI Post-Graduate Diploma
The George Washington University - School of Business 1998 — 2000
Masters Certificate
Louisiana State University and Agricultural and Mechanical College 1984 — 1987
Master of Science (M.Sc.)
VMware July 2010 - Present
Cloud Path LLC January 2009 - December 2012
Cloud Drop Consulting April 2007 - December 2012
Configuration Management, Inc December 2007 - September 2009
CompuCom Systems December 2004 - April 2007
Ameriprise Financial 2006 - 2007
Capital One Financial Services 2001 - 2004
Capital One Services Inc 2001 - 2004
Capital One 2001 - 2004
Radford University 1999 - 2000
Skills
Disaster Recovery, Enterprise Software, Computer Security, Cloud Computing, Leadership, Data Center, Storage, VMware, Security, Virtualization, TCP/IP, Networking, vSphere, Unix, Enterprise Architecture, SDLC, IT Strategy, Architectures, Infrastructure, Vendor Management, Architecture, Consulting, Hardware, Strategy, Professional Services, SaaS, Integration
Education
Radford University 1995 — 1998
Bachelor of Science (B.S.), Computer Science
Council of Independent Colleges May 2011 - Present
Irrigation Association August 2009 - May 2011
Association of Children's Museums June 2008 - June 2009
Print Buyers Online.com May 2007 - July 2008
ATIS 2004 - 2007
Capital One Services, Inc January 2000 - January 2004
Liz Robbins Associates January 1999 - January 2000
SkyView World Media January 1997 - January 1999
Education
University of Illinois at Urbana-Champaign 1991 — 1996
Forestry
University of Illinois at Urbana-Champaign
B.S, Forestry; Natural Resources and Environmental Science
The George Washington University
Capital One February 2015 - Present
Capital One June 2010 - January 2015
Psychological Consultants, Inc. 2007 - June 2010
Capital One Services, Inc. September 2006 - March 2007
Capital One Services, Inc. September 2004 - September 2006
Capital One Services, Inc. October 2000 - September 2004
Capital One Services, Inc. February 1999 - October 2000
Circuit City Stores, Inc. May 1998 - February 1999
Circuit City Stores, Inc. July 1996 - May 1998
Quorum Litigation Services 1992 - 1996
Skills
Recruiting, Performance Management, Employee Relations, Succession Planning, Employee Benefits, Process Management, Associate Development, Executive Development, Leadership, Vendor Management, Change Management, Employee Engagement
Education
University of Minnesota - Carlson School of Management 1990 — 1992
Master's courework in Industrial Relations
University of Minnesota-Twin Cities 1985 — 1989
B.A., Psychology
Capital One May 2006 - November 2014
Capital One Services, Inc. 2006 - November 2014
Capital One Services, Inc. 2006 - November 2014
Nextel 2003 - 2005
Steel Hector & Davis LLP 1997 - 2000
Judge Hoeveler 1995 - 1995
Skills
Corporate Governance, Corporate Law, Mergers & Acquisitions, Due Diligence, Privacy Law, Legal Writing, Financial Services, Contract Negotiation, Legal Research, Joint Ventures, Banking
Education
Fordham University School of Law 1994 — 1997
Doctor of Law (JD)
University of Michigan 1990 — 1994
Bachelor of Science (BS), Political Science and Government
Development & Training Services, Inc. (dTS) March 2012 - Present
FHI Development 360 2011 - March 2012
Academy for Educational Development 2009 - November 2011
Academy for Educational Development 2007 - 2009
Academy for Educational Development 2005 - 2007
Academy for Educational Development 2004 - 2005
Academy for Educational Development 2003 - 2004
Capital One Services, Inc 2000 - 2002
Capital One 1998 - 2000
Skills
International..., Capacity Building, NGOs, Proposal Writing, Program Evaluation, Program Development, Africa, International Relations, Program Management, Policy Analysis, Nonprofits, Grants, Start-ups, Community Development, Finance, Non-profits, Policy
Education
James Madison University 1993 — 1997
retired Bank Compliance Risk Management 2011 - 2014
retired Bank Compliance Risk Management 2011 - 2014
retired Bank Compliance Risk Management 2011 - 2014
Capital One Services, Inc. 2009 - August 2013
Capital One 1995 - 2008
The Money Store Investment Corporation 1994 - 1995
Bank of America 1985 - 1994
Skills
AML, Risk Management, Business Strategy, Financial Services, Credit
Education
Boston University
Juris Doctor (J.D.)
University of Pennsylvania
Bachelor's degree, Physiological Psychology/Psychobiology
Capital One September 2008 - Present
Capital One Services Inc. December 2006 - May 2008
Capital One Services Inc. January 2003 - December 2006
Capital One Services Inc. January 1999 - December 2003
Skills
Process Improvement, Cross-functional Team..., Policy, Strategic Planning, Business Analysis, Contract Negotiation, Leadership, Product Development, Vendor Management, PCI DSS, Management, Sourcing, Risk Management, Project Management, Financial Services, Business Process..., Program Management, Information Technology, Strategy, IT Strategy
Education
James Madison University 1985 — 1990
Fiserv June 2012 - Present
Genesis Financial Solutions July 2007 - June 2012
Knowledge Network International 2007 - 2007
Euro RSCG 4D Discovery 2005 - 2006
Capital One Services, Inc. 2000 - 2004
GE Financial Assurance (Genworth) 1999 - 2000
GE Capital Finance Australia 1996 - 1999
GE Capital Consumer Card Co. 1991 - 1996
GE Capital Consumer Card Co. 1989 - 1991
GE Capital Consumer Card Co. 1988 - 1989
Education
The Ohio State University
B.S., Business Administration
The Ohio State University
B.A., German