CareFirst BlueCross BlueShield
Industry: Company
DescriptionCEO: Brian D. Pieninck (1 Jul 2018–) Headquarters: Maryland, United States Executive vice president: Daniel Winn Chief medical officer: Daniel Winn Subsidiaries: CareFirst of Maryland, Inc., VPs: Meryl Burgin (EVP, General Counsel and Corporate Secretary),
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CareFirst BlueCross BlueShield Employees
CareFirst BlueCross BlueShield December 2012 - Present
Maryland Department of Human Resources August 2010 - December 2012
Skills
Purchasing, Contract Management, Vendor Management, Spend Analysis, Government Procurement, Negotiation, Strategic Sourcing, Supply Management, Project Planning, Procurement, Program Management, Analysis, Supplier Negotiation, RFP, Project Management, Ariba, Microsoft Office, Customer Service, Purchasing Processes, IT Procurement, RFQ
Education
Temple University 2004 — 2008
Bachelor's degree, Advertising
Temple University
CareFirst BlueCross BlueShield June 2012 - Present
Camp Lejeune, NC August 2000 - November 2004
Education
Strayer University 2012 — 2015
Bachelor of Applied Science (B.A.Sc.), Health administration
Stratford University 2009 — 2011
Associate of Arts and Sciences (A.A.S.), Medical Insurance Specialist/Medical Biller
CareFirst BlueCross BlueShield April 2014 - Present
Infosys Public Services December 2010 - Present
Skills
Healthcare IT, EMR, EHR, Clinical Decision..., Clinical Information..., MUMPS, Health Economics, HIT, ICD-9, Healthcare Information..., Clinical Transformation, Medical Records, Health Insurance, Healthcare Management, Business Analysis, HL7, Informatics, Requirements Analysis, Healthcare, Hospitals, Software Documentation, Leadership, Business Process, Healthcare Consulting, Training, Change Management, Project Management, Business Development, Consulting, Analysis, Requirements Gathering
Education
Symbiosis institute of Management Studies 2007 — 2009
MBA, Health care managment
SBRR Mahajana FGC, Mysore 2004 — 2007
Bachelor of Applied Arts in, Criminilogy, Psychology & Sociology
UTMB November 2009 - Present
Waste Management October 2006 - January 2009
Academy Sports + Outdoors November 2005 - September 2006
Accenture June 2004 - February 2005
CareFirst BlueCross BlueShield March 2003 - June 2004
Skills
Software Documentation, Databases, Process Improvement, System Administration, Healthcare Information..., Project Management, Data Analysis, Integration, Microsoft SQL Server, IIS 7.0 Administration, DotNetNuke 7.0..., Umbraco 6.0, Joomla, Google Site Search, Sitefinity CMS, Xcode 5, RightFax, IIS 8 Adminstration, SQL, SharePoint, Visio, IIS, Servers, VMware
Education
Texas Southern University
Bachelors, Mathematics
CareFirst BlueCross BlueShield June 2015 - Present
DPI Specialty Foods March 2014 - October 2014
Melwood Horticultural Training Center June 2008 - August 2012
Prince Geroge's County Government August 2002 - July 2006
US Army November 2000 - February 2005
Skills
Employee Relations, Human Resources, HR Policies, HR Consulting, Outlook, Accounts Payable, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Leadership
Education
Century 21 Don Gurney Real Estate 2015 — 2015
MD Real Estate
High Point High School 1998 — 2000
Diploma, General Studies
Strayer University
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General
Tampa General Hospital May 2014 - Present
Univita Health Inc January 2013 - Present
CareFirst BlueCross BlueShield April 2012 - December 2012
Walter Reed National Military Medical Center April 2010 - March 2012
Inova Health System October 2008 - April 2010
UTMB March 2008 - September 2008
BearingPoint June 2004 - May 2006
Skills
Healthcare, Hospitals, Clinical Research, Nursing, Project Management, Medicine, Management, Research, Healthcare Information..., Healthcare Management, EHR, Healthcare Consulting, HIPAA, EMR, Process Improvement, Program Management, Change Management, Performance Improvement, Visio, Military, Business Analysis, CPOE, Disease Management, Epic Systems, Home Care, Leadership, Management Consulting, Medicaid, Medicare, Revenue Cycle, Risk Management, Project Planning
Education
The George Washington University - School of Business
BBA, International Business, Finance; Minor in Spanish
The Johns Hopkins University
BSN, Registered Nursing/Registered Nurse
University of North Carolina at Chapel Hill
MHA, Master of Healthcare Administration
StreetWise Partners March 2013 - Present
Sausage Stop/ Tucker'z March 2006 - Present
CareFirst BlueCross BlueShield July 2003 - August 2005
BNY Mellon February 1994 - August 2003
Skills
Benefits Administration, Customer Service, Customer Satisfaction, ICD-10, Microsoft Office, Microsoft Excel, Operations Management, Event Planning
Education
The College of New Jersey 1990 — 1994
Bachelor's degree, Sociology
Lincoln High School 1986 — 1990
Diploma, Education
Parallon September 2014 - June 2015
Parallon September 2011 - September 2014
Oakwood University January 2011 - September 2011
ERC, Inc May 2009 - June 2010
CareFirst BlueCross BlueShield June 2001 - May 2009
CareFirst BlueCross BlueShield January 2000 - June 2001
CareFirst BlueCross BlueShield September 1998 - January 2000
Skills
Databases, Business Analysis, Integration, SQL, Business Intelligence, Oracle, Access, Testing, Software Documentation, Business Objects, Management, Agile Testing, Software Quality...
Education
MicroStrategy 2011 — 2012
Certified in Project Design; Certified Report Developer, MicroStrategy Business Intelligence
Career Training Institute 1998 — 1999
certificate, Oracle Forms and Reports
The George Washington University
Bachelor, Business Administration; Finance (major); Economics (minor)
CMD Outsourcing Solutions, Inc. December 2014 - Present
CareFirst BlueCross BlueShield May 2013 - July 2013
Skills
Microsoft Excel, Customer Service, Microsoft Word, Teamwork, PowerPoint, Microsoft Office, Outlook, Social Media, Leadership, HTML, Time Management, Data Entry, Event Planning, Problem Solving, Social Networking, Windows 7
Education
Stevenson University 2013 — 2017
Computer Information Systems
LifeMark Partners, Inc. July 2012 - Present
CareFirst BlueCross BlueShield April 2010 - July 2012
Skills
Outlook, Microsoft Word, Onboarding, Microsoft Excel, Customer Service, Employee Relations, Microsoft Office, PowerPoint, Event Planning, Insurance, Leadership, Time Management
Education
University of Baltimore 2011 — 2015
MBA, Accounting
Stevenson University 2006 — 2009
BS, Business Administration
QSSI July 2008 - Present
Northrop Grumman Corporation October 2003 - July 2008
Fair-Isaac (FICO) July 1998 - September 2003
Blue Cross Blue Shield 1976 - 1998
CareFirst BlueCross BlueShield 1976 - 1998
Skills
CMMI, PMP, Earned Value Management, SDLC, Project Delivery, Program Management, Software Project..., Process Development, Integration, Process Improvement, Management Consulting, Healthcare, Project Planning, Strategic Planning, Customer Relations, Requirements Analysis, Visio, Resource Management, IT Management, Requirements Gathering, Business Analysis, Business Process, HIPAA, Quality Assurance, Healthcare IT, Change Management, Risk Management, Testing, COBOL, SQL, Data Modeling, DB2, Databases, XML, Budgeting, CICS, QSSI compliance Officer, Healthcare Information..., Security, PMO, Governance, Agile Project Management, Process Simulation, Enterprise Architecture, Project Portfolio..., Budgets, MS Project, Systems Analysis, Business Intelligence, Data Warehousing
Education
University of Baltimore 1971 — 1978
BSc., Information Systems
St. Stephen's College 1967 — 1970
BSc., Physics, Chemistry, Mathematics
Kolmac Clinic January 2013 - Present
Kolmac Clinic August 2004 - January 2013
Magellan Health Services 1991 - 2004
CareFirst BlueCross BlueShield 1987 - 1991
Skills
Public Speaking, Addiction Recovery, Program Development, Event Planning, Leadership, Healthcare Management, Healthcare, Behavioral Health, Conflict Resolution, Mental Health, Team Building, Non-profits, Nonprofits, Coaching, Group Therapy, Hospitals, Mental Health Counseling, Family Therapy, Psychotherapy, Healthcare Information..., Clinical Supervision, Stress Management, Counseling Psychology, Psychology, Treatment, Case Management, Social Services, Crisis Intervention, Motivational..., Mindfulness, Customer Service, Interventions, CBT, Anger Management
Education
University of Maryland School of Law 1981 — 1984
Doctor of Law (JD), Law
Stony Brook University 1977 — 1981
BA, Chemistry and Economics
Cincinnati Children's Hospital Medical Center August 2014 - Present
CareFirst BlueCross BlueShield July 2012 - July 2014
Office Depot April 2012 - June 2012
Skills
Data Warehousing, ETL, Data Modeling, Business Intelligence, SDLC, SSIS, Informatica, SSRS, SharePoint, Business Objects, Requirements Analysis, SQL, Microsoft SQL Server, Visio, Requirements Gathering, T-SQL, Analysis Services
Education
Stephen F. Austin State University 2009 — 2011
Master of Business Administration (M.B.A.), Management
University of New Haven
CareFirst BlueCross BlueShield June 2014 - Present
CareFirst BlueCross BlueShield June 2014 - Present
CareFirst BlueCross BlueShield May 2014 - Present
CVS Pharmacy December 2011 - May 2014
World Famous Lipizzaner Stallions December 2008 - November 2009
Carroll Hospital Center February 2005 - February 2007
Skills
Typing, speak spanish, Medical Terminology, HIPAA, Telephone Skills, Microsoft Word, Customer Service, PowerPoint, Outlook, Microsoft Office, Microsoft Excel, Cashiering, Critical Thinking, Filing, Phone Etiquette, Healthcare
Education
Stevenson University 2012 — 2015
Bachelor's degree, Business/Corporate Communications
Chapelgate Christian Academy
HS Diploma
CareFirst BlueCross BlueShield September 2014 - Present
The Fisher Group, LLC June 2010 - Present
Council of the District of Columbia August 2012 - September 2014
Council of the District of Columbia January 2009 - August 2011
Skills
Government, Policy, Legislative Relations, Public Policy, Public Speaking, Legislation, Strategy, Politics, Negotiation, Budgets, Training, Policy Analysis, Contract Negotiation, Research, Management
Education
The Catholic University of America, Columbus School of Law 2001 — 2005
Juris Doctor, Law
Hampton University, Buckman School of Business
B.S., Business
Systems Evolution, Inc. October 2015 - Present
BTRG September 2012 - September 2015
United States Air Force April 2014 - August 2014
SLAC National Accelerator Laboratory June 2013 - April 2014
BTRG -- The Hospital for Sick Children September 2012 - March 2013
BTRG May 2009 - August 2012
CareFirst BlueCross BlueShield February 2011 - April 2011
Skills
Interfaces, PeopleSoft, Requirements Analysis, Project Delivery, Microsoft Office, Business Process..., ERP, Business Process, Integration, SDLC, Project Management, Project Planning, MS Project, Testing, Management, CRM, SQL, Databases, Oracle, Process Improvement, PMP, Team Leadership, Cloud Computing, SaaS, Enterprise Software, Team Management, Requirements Gathering, Software Project..., Business Analysis, Program Management, Business Intelligence, Visio, PMO, Enterprise Architecture, IT Strategy, Software Implementation, Software Documentation, IT Management, Systems Analysis, Business Process Design, Vendor Management, User Acceptance Testing, Oracle Applications, PeopleTools, Crystal Reports, Oracle E-Business Suite, Microsoft Project
Education
Temple University 2005 — 2009
B.A. of Business Admnistration, Human Resource Management, Risk Management & Insurance
Villanova University
Foundations in Project Management, Project Management
CareFirst BlueCross BlueShield August 2000 - Present
National Association of Black Accountants (NABA) 2006 - 2008
Bass Hotels & Resorts 1999 - August 2000
Bass Hotels & Resorts 1998 - 1999
Kaiser Foundation Health Plan 1995 - 1998
Kaiser Foundation Health Plan 1993 - 1995
Williams, Adley & Company-DC, LLP 1992 - 1993
GWENDOLYN D. SKILLERN, CPA 1986 - 1992
Crown Zellerbach 1983 - 1986
Deloitte 1976 - 1983
Skills
Accounting, Financial Reporting, Sarbanes-Oxley Act, Internal Audit, Auditing, Internal Controls, Sarbanes-Oxley, Financial Analysis, Budgets, Managerial Finance, Non-profits, COSO, Audit Committee, Leadership, Nonprofits, Consolidation, Income Tax, Assurance, Operational Risk..., Financial Accounting, Financial Audits, IFRS, Process Improvement, US GAAP, Finance, Forecasting, Financial Risk, Risk Assessment, Risk Management
Education
Stanford University 1974 — 1976
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of California, Berkeley 1974 — 1976
BS Accounting, Accounting
St. Agnes Hospital September 2013 - Present
Chesapeake Urology Associates December 2012 - Present
University of Maryland Medical Center April 2012 - September 2013
Pharmacy Alternatives September 2011 - February 2012
CareFirst BlueCross BlueShield April 2007 - August 2011
Education
The Community College of Baltimore County 2008 — 2011
Associates, Radiation Therapy, 3.8
IMPAQ International October 2014 - Present
CareFirst BlueCross BlueShield April 2013 - October 2014
Booz Allen Hamilton December 2010 - April 2013
Maryland Department of Health and Mental Hygiene, Office of Preparedness and Response June 2008 - December 2010
The EMMES Corporation June 2007 - June 2008
Skills
Biosurveillance, Epidemiology, Analytics, Public Health Emergency..., Infectious Diseases, Clinical Trials, Research, Disease Surveillance, Data Management, Clinical Data Management, Healthcare Consulting, Consulting, Government, Literature Reviews, Provider Relations, PowerPoint, Program Evaluation, Emerging Infectious..., Public Health, SAS, Clinical Research, Healthcare, Statistics, Data Analysis
Education
The George Washington University 2005 — 2007
MPH, Epidemiology
Villa Julie College 1999 — 2003
Bachelor's degree, Biology, General
Pansuriya Clinical Corp March 2014 - November 2014
BroadPath Healthcare Solutions September 2013 - October 2013
BroadPath Healthcare Solutions September 2013 - September 2013
CCBC Hunt Valley July 2012 - August 2013
Magellan Health Services August 2010 - February 2012
CareFirst BlueCross BlueShield February 2004 - August 2010
CareFirst BlueCross BlueShield July 2002 - February 2004
Sweetheart Cup Inc. March 2002 - June 2002
Aaron's Rentals July 2000 - March 2002
Colortyme Rentals August 1998 - July 2000
Skills
Administrative Writing..., Microsoft Office Skills, Managing Processes, Organization, Analyzing Information, professionalism, Problem Solving, supply management, Inventory Control, verbal communication, interaction with..., interaction with high..., Highly Analytical, highly organized, pay close attention to..., strong written and..., dependable, motivated, work independently, work well on a team, workflow, date entry, excellent phone skills..., knowledge of office..., word processing, Medical Terminology, familiar with..., familiar with CPT..., HIPPA, UB92, HICFA, Customer Satisfaction, Compliance, Outlook, Customer Service, Customer Relations, Excel, PowerPoint, Word, PeopleSoft, Access, Documentation, Insurance, Analysis, EDI, Coaching, Microsoft Office, Lotus Notes, Management, Word Processing
Education
The Community College of Baltimore County 2012 — 2013
CCMA Certificate, HealthCare/ Clinical Medical Assistant, B
Westminster High School 2011 — 2011
Diploma, General/Administrative/Science, Passed
CareFirst BlueCross BlueShield May 2014 - Present
CareFirst BlueCross BlueShield May 2013 - May 2014
Patriot Pool Service May 2010 - December 2012
Stevenson University September 2011 - May 2012
The ACI Group December 2010 - January 2011
Skills
Microsoft Office, Management, HTML, Teamwork, Visual Basic, Customer Service, Data Analysis, Access, SQL, Quicktime, Microsoft Excel, PowerPoint, Facebook, SharePoint, Outlook, Linux, Analysis, Research, System Performance
Education
Stevenson University 2012 — 2014
Master's Degree, Business and Technology Management, GPA: 4.0
Stevenson University 2008 — 2012
Bachelor of Science (BS), Business Information Systems
Mount Hebron High School 2004 — 2008
National Association of States United for Aging and Disabilities July 2014 - Present
Centers for Medicare & Medicaid Services May 2012 - June 2014
Centers for Medicare & Medicaid Services March 2010 - May 2012
Centers for Medicare & Medicaid Services January 2005 - February 2010
Schaller Anderson 2001 - 2004
CareFirst BlueCross BlueShield November 1996 - March 2001
Skills
Medicaid Managed Care, Public Policy, Policy Analysis, Capitation, Managed Care, Health Insurance, Project Planning, Healthcare, Government, Program Development, Research, Analysis, Strategic Planning, Account Management, Medicaid, Policy, Project Management, Management, Program Management, Proposal Writing, Leadership, Technical Writing, Health Policy, Public Speaking, Nonprofits, Process Improvement
Education
The George Washington University 1986 — 1988
Master of Public Administration (Summa Cum Laude), State and Local Government
The George Washington University 1982 — 1986
Bachelor of Arts (B.A.) (Cum Laude), International Affairs
CareFirst BlueCross BlueShield December 2014 - Present
United Gymnastix September 2012 - Present
Wegmans Food Markets July 2011 - January 2015
Skills
Research, Public Speaking, Higher Education, Microsoft Office, PowerPoint, Microsoft Word, Teamwork, Social Media, Photoshop, Editing, Time Management, Facebook, InDesign, Student Affairs, Community Outreach, Leadership, Photography, Adobe Creative Suite, Illustrator, Mac, Coaching, HTML, Social Networking, Customer Service, Digital Photography, Critical Thinking, Event Planning, Microsoft Excel, Public Relations, Marketing, Fundraising, Management
Education
Stevenson University 2012 — 2015
Bachelor's degree, Business/Corporate Communications
Fabius-Pompey High School 2009 — 2012
CareFirst BlueCross BlueShield March 2013 - Present
CareFirst BlueCross BlueShield October 2007 - March 2013
Skills
Software Documentation, Medicare, Medicaid, Insurance, Health Insurance, Customer Service, Claim, HIPAA, Healthcare Information..., Process Improvement, Healthcare Management, Healthcare, Managed Care, Disease Management, Provider Relations, Utilization Management, Leadership
Education
The Community College of Baltimore County 2011 — 2014
Associate's degree, Registered Nursing/Registered Nurse
Blue Cross and Blue Shield Association November 2009 - Present
Blue Cross and Blue Shield Association November 2007 - November 2009
Service Benefit Plan Administrave Services Corporation March 2004 - November 2007
CareFirst BlueCross BlueShield 2002 - 2004
Ajilon 2001 - 2002
EDS Group March 2001 - November 2001
EDS Group 1993 - 2001
Skills
SDLC, Requirements Analysis, Vendor Management, Software Project..., Healthcare Information..., Contract Management, Program Management, Process Improvement, IT Strategy, Health Insurance, Change Management, Consulting, HIPAA
Education
The George Washington University
Master's Certification in Government Contracting
Towson University
Sociology
University of Michigan
Logical Solutions, Inc October 2005 - Present
CareFirst BlueCross BlueShield October 2005 - April 2008
Stanley Associates, Inc. December 1997 - October 2005
Skills
SDLC, Software Design, Web Applications, Architecture, Project Management, Requirements Analysis, Business Process..., Software Development, Agile Methodologies, Customer Service, Big Data, Cloud Computing, SQL, JAVA/J2EE
Education
Strayer University 1998 — 2001
Master's degree, Information Technology
CareFirst BlueCross BlueShield October 2012 - Present
CareFirst Blue Cross Blue Shield October 2012 - Present
CareFirst BlueCross BlueShield 2012 - 2013
Kelly and Associates Insurance Group June 2012 - October 2012
Chic-Fil-A August 2010 - June 2012
Skills
Spanish, Health Insurance
Education
The Community College of Baltimore County
Sociology
RCM&D December 2013 - Present
RCM&D November 2011 - December 2013
CareFirst BlueCross BlueShield June 2003 - October 2011
Skills
Microsoft Office, SharePoint Designer, SharePoint..., Microsoft SQL Server, Visio, MS Project, Database Administration, Business Process..., Business Analysis, Training, Scenario Planning, Structured Documentation, Analysis, Health Insurance, SDLC, Requirements Analysis, Insurance, Employee Benefits, SharePoint, Project Management, SQL
Education
Stevenson University 2006 — 2009
Master of Science (M.S.), Business Technology Management
Villa Julie College 2000 — 2004
Bachelor of Science (B.S.), Applied Mathematics
LogiXML May 2011 - Present
CareFirst BlueCross BlueShield September 2009 - April 2011
Skills
XML, ASP.NET, SQL, C#, TFS, Microsoft SQL Server, Agile Methodologies, SDLC, .NET, Test Automation, Databases
Education
ummto 2000 — 2004
Master's degree, Electrical and Electronics Engineering, 3.5
Strayer University
Master's degree It project managment, Information Technology
Horizon Industries, Limited December 2013 - Present
CareFirst BlueCross BlueShield January 2012 - December 2013
Horizon Industries, Limited October 2010 - January 2012
SRA June 2008 - February 2011
PCAOB 2008 - 2010
FINRA November 2006 - May 2008
InSAP February 2005 - November 2006
AOL November 2003 - February 2005
CTGi February 2001 - November 2003
TRW June 1996 - February 2001
Skills
International Project..., ITIL v3, BPR, Business Process..., Process Improvement, PMO, ITIL, Program Management, SDLC, Change Management, Leadership, Business Process..., Governance, Integration, Cross-functional Team..., IT Management, Operations Management, Project Management, Analysis, SharePoint, Vendor Management, Quality Assurance, Strategy, Risk Management, Management, CRM, Enterprise Software, Testing, Software Development, PMP, Project Planning, CMMI, Release Management
Education
Troy State University 1994 — 1996
MPA, Health Administration, Public Administration
Strayer University 1991 — 1994
BSBA, Business Administration
UHG September 2014 - Present
Openwave Solutions October 2009 - Present
Activision Blizzard April 2009 - October 2009
Beckman Coulter December 2008 - March 2009
Sisters of Mercy of the Americas July 2007 - December 2008
CareFirst BlueCross BlueShield February 2007 - June 2007
Circuit City February 2006 - February 2007
Allstate Insurance January 2004 - February 2006
Starmind Solutions April 2002 - August 2002
Skills
TIBCO, PMP, Project Management, Agile Methodologies, SDLC, ITIL Process, Requirements Analysis, Requirements Gathering, Business Analysis, Oracle, Application Architecture, Consulting, EAI, EDI, Enterprise Architecture, ESB, Integration, JMS, Java Enterprise Edition, Leadership, MS Project, Middleware, Management, PMO, SOA, SOAP, PL/SQL, Testing, WSDL, Web Services, Websphere, XPath
Education
JNTU
Bachelor's degree, Electrical, Electronics and Communications Engineering
Texas A&M University
Masters in Computer Science
ikaSystems January 2014 - Present
ihealth Technologies September 2002 - December 2013
HealthMarket December 1999 - April 2002
HealthMarkets 1999 - 2002
Oxford Health Plans 1988 - 1999
CareFirst BlueCross BlueShield September 1984 - July 1988
Skills
Business Analysis, Cross-functional Team..., Start-ups, Process Improvement, SDLC, Health Insurance, Healthcare Information..., Leadership, Software Documentation, Management, Medicare, Vendor Management, Healthcare, Insurance, Requirements Analysis, Business Process..., Program Management, Health Policy, Managed Care, Project Management, HIPAA, Strategic Planning, Data Analysis, Software Project..., Business Intelligence, Product Development, Customer Service, Medicaid, Team Building, Healthcare Consulting, Financial Services, Business Process, Call Centers, Revenue Cycle
Education
The George Washington University 1980 — 1984
B.A., Political Science
Thales May 2014 - Present
LivingSocial April 2013 - November 2013
MHM Services, Inc. September 2011 - August 2012
Global Linguist Solutions September 2010 - July 2011
CareFirst BlueCross BlueShield March 2004 - December 2009
Skills
PeopleSoft, Cognos, HRIS, Visio, Access, Software Documentation, Data Analysis, Policy, Business Analysis, New Hire Orientations, Onboarding, Human Resources, System Administration, Team Building, Training, Process Improvement, Microsoft Office, Analysis, Employee Relations, Microsoft Excel, Interviews, Leadership
Education
Stevenson University 2005 — 2008
Masters, Business and IT Management
Stevenson University 2001 — 2005
Bachelor of Science (B.S.), Business Administration and Management, General
CareFirst BlueCross BlueShield May 2009 - Present
WorkForce Tactix June 2008 - May 2009
TEKsystems June 2007 - June 2008
General Growth Properties June 2006 - January 2007
The Pasha Group June 2004 - August 2005
Skills
Business Intelligence, Access, Salesforce.com, Business Analysis, Microsoft Office, PowerPoint, Visio, Microsoft Excel, Marketing Strategy, SharePoint, Data Analysis, Team Leadership, SQL, Social Media, Marketing, Project Management, Databases
Education
Stevenson University 2011 — 2014
Masters, Business and Technology Management, 4.0
University of Delaware 2003 — 2007
Bachelor of Science, Marketing
Agora Publishing September 2012 - Present
CareFirst BlueCross BlueShield May 2012 - September 2012
CareFirst BlueCross BlueShield November 2008 - August 2012
Baltimore County Government March 2005 - November 2008
Best Buy April 2003 - March 2005
Skills
Business Intelligence, SharePoint, Windows Server, IIS, SQL, Microsoft Reporting..., Microsoft Office, Business Intelligence..., Microsoft SQL Server, VMware Infrastructure, Microsoft Office..., F5 BigIP, VMware View, Business Analysis, Requirements Analysis, Requirements Gathering, Oracle, SOA, Visio, IT Strategy, Solution Architecture, SSRS, IT Management, SDLC, Enterprise Architecture, Systems Analysis, Data Warehousing, Agile Methodologies, Visual Basic, Integration, Software Project..., SSIS, Data Modeling, ETL, T-SQL, Exchange 2010/2007/2003, SQL Server, Lync Server 2010, RSA SecurID, Database Design, Data Integration, Databases, Disaster Recovery, Servers, Cloud Computing
Education
Stevenson University 2011 — 2015
Master's degree, Cyber/Computer Forensics
University of Maryland University College 2004 — 2008
Bachelor of Science, Information Systems Management
The Community College of Baltimore County 2002 — 2004
Associate of Arts, General Studies
CareFirst BlueCross BlueShield June 1985 - Present
Skills
Web Application Design, Mobile Web Design, Mobile Applications, jQuery, User Interface Design, Usability, User Experience, Database Design, Web Content Management, Web Services, Web Design, Business Requirements, Functional Requirements, Requirements Gathering, Systems Analysis, Interaction Design, User Interface
Education
The Community College of Baltimore County 2008 — 2011
AA Certificate, Web Design
CareFirst BlueCross BlueShield May 2012 - Present
Stevenson University August 2011 - May 2013
Skills
Computer Forensics, Computer Architecture, Computer Security, User Interface Design, Web Design, Engineering Test Cases, TCP/IP, Network+, Toad, XML Spy, SOATest
Education
Stevenson University 2010 — 2014
Bachelor's degree, Computer Information Systems
CareFirst BlueCross BlueShield July 2013 - Present
Exelon Business Services Company, LLC April 2011 - June 2013
Alpha Natural Resources, Inc. May 2003 - January 2011
T. Rowe Price Retirement Plan Services, Inc. April 1997 - May 2003
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Public Speaking, 401(k) Compliance, 409A, Confidentiality, PeopleSoft, SAP HR, Lawson, Business Objects, OmniPlan, Relius, Transcentive, Equity Edge, PII Policy, Equities, Employee Benefits
Education
University of Maryland Baltimore County
B.A., Health Science and Policy
St. Mary's College of Maryland
Spectracom September 2012 - Present
HCR August 2010 - September 2012
HR Works, Inc. August 2007 - December 2009
CareFirst BlueCross BlueShield 2006 - 2007
getintegrated, Inc. December 2002 - September 2006
Adecco January 2000 - December 2002
Manpower 2000 - 2001
Skills
Employee Benefits, HRIS, Benefits Administration, Talent Acquisition, Employee Relations, Employee Engagement, FMLA, PeopleSoft, College Recruiting, New Hire Orientations, Talent Management, Applicant Tracking..., Human Resources, Employee Handbooks, Onboarding, Payroll, HR Policies, Deferred Compensation, Performance Management, Recruiting, Personnel Management, Succession Planning, Organizational..., Hiring, Performance Appraisal, Training
Education
State University of New York College at Oswego 1996 — 2001
Human Resources
State University of New York College at Oswego 1996 — 2000
BA, Human Resources
AmerisourceBergen June 2015 - Present
CareFirst BlueCross BlueShield May 2014 - July 2014
Quest Diagnostics June 2012 - August 2012
Wawa, Inc. January 2011 - May 2012
Education
Temple University - Fox School of Business and Management 2012 — 2016
Marketing
Downingtown East High School 2008 — 2012
CareFirst BlueCross BlueShield July 2015 - August 2015
Petro Global Procurement & Services Ltd March 2014 - June 2015
Cigna November 2008 - February 2014
DNA Consultants LLC October 2007 - November 2008
Intellect Consulting May 2004 - September 2007
INOVA Fairfax HealthCare System December 1996 - May 2004
Skills
SDLC, Project Management, Program Management, Requirements Analysis, Lean Six Sigma, Change Management, PMO, Project Planning, Agile Methodologies, Scrum, System Deployment, E-commerce, CMS, Business Analysis, SQL, Visio, Microsoft Project, Procurement, Management, Leadership, Strategic Planning, Business Intelligence..., Agile & Waterfall..., Vendor Management, IT Management, Manufacturing Operations, Integration, Software Project..., Soft Skills, Team Leadership, Team Management, ERP Software, Black Belt, ERP, Business Process..., Outsourcing, Requirements Gathering, Resource Management, Process Improvement
Education
Strayer University 1996 — 1997
Diploma
Government commerce college 1984 — 1988
Bachelor of Commerce (B.Com.)
Semmes, Bowen & Semmes August 2015 - Present
Dr Cheung OEM Advisor September 2013 - August 2015
Zerwitz & Zerwitz Law Office 2013 - 2013
CareFirst BlueCross BlueShield August 2007 - December 2011
Mercantile Bank December 2003 - July 2007
Skills
Executive Support, Administrative..., QuickBooks, Office Management, Invoicing, Calendaring, Spreadsheets, Data Entry, Office Administration, Healthcare, Confidentiality, Calendars, Administrative Work, Fax, Filing, Travel Arrangements, Research, Customer Service, Organizational..., Administrative..., Microsoft Excel, Management, Microsoft Office, Public Speaking, Microsoft Word, Time Management
Education
University of Maryland University College 2010 — 2016
Bachelor of Arts (BA), Business Administration and Management, General
The Community College of Baltimore County 2006 — 2010
Associate of Arts (AA), Business Administration and Management, General
Owings Mills High School
Centers for Medicare & Medicaid Services June 2007 - Present
PPS InfoTech May 2005 - June 2007
CareFirst BlueCross BlueShield September 2000 - May 2005
Education
The Community College of Baltimore County
Accounting
CareFirst BlueCross BlueShield June 2014 - Present
CareFirst BlueCross BlueShield May 2013 - June 2014
Stevenson University October 2012 - May 2013
Skills
Microsoft Visio, Microsoft Access, HTML, Windows, Microsoft Excel, PowerPoint, Microsoft Word, Access, Customer Service, Teamwork, Business Analysis, Requirements Gathering, Analysis, Troubleshooting, Visio, Testing, Data Analysis
Education
Stevenson University 2013 — 2015
Master of Science (M.S.), Business and Technology Management
Stevenson University 2010 — 2014
Bachelor of Science (B.S.), Business Information Systems, Senior
Intelatrak April 2015 - Present
My-Villages May 2013 - April 2015
CareFirst BlueCross BlueShield April 2011 - May 2013
CSC June 2012 - September 2012
Skills
Selenium WebDriver, Telerik, Java, TFS, Ruby, SQL*Plus, .NET, HTTP, JavaScript, Basic HTML, CSS, SQL, Quality Assurance, Agile Methodologies, Test Automation
Education
Stevenson University 2009 — 2013
Bachelor's degree, Computer and Information Systems Security/Information Assurance
Stevenson University 2009 — 2013
Computer Information Systems, Computer and Information Systems Security/Information Assurance
Dimension Data August 2015 - Present
T. Rowe Price March 2015 - July 2015
CareFirst BlueCross BlueShield March 2014 - February 2015
MedImmune May 2012 - January 2013
Booz Allen Hamilton December 2003 - December 2011
Verizon Business October 2001 - December 2003
Network Solutions August 1998 - October 2001
Skills
PMP, Program Management, PMO, Process Improvement, Vendor Management, Leadership, IT Management, Consulting, ITIL, Team Leadership, Business Process, Governance, Business Intelligence, CRM, IT Strategy, Budgets, Management, Business Process..., Information Technology, Team Building, Telecommunications, Analysis, Business Transformation, Change Management, Integration
Education
Strayer University (VA) 2008 — 2011
Associate's degree, Purchasing, Procurement/Acquisitions and Contracts Management
PPM Transparency Group November 2013 - Present
CareFirst BlueCross BlueShield January 2010 - September 2013
CareFirst BlueCross BlueShield July 2008 - December 2010
CareFirst BlueCross BlueShield April 2005 - July 2008
CareFirst BlueCross BlueShield March 2000 - April 2005
Skills
Software Project..., Business Process, Requirements Analysis, Process Improvement, Process Development, Business Process..., cmmi, SEPG, Project Portfolio..., CMMI, SDLC, Process Simulation, Visio, SharePoint, PMO, Integration, PMP, Agile Methodologies, Project Delivery, Vendor Management, Business Analysis, Solution Architecture, Systems Analysis, Databases, Agile Project Management, Requirements Gathering, SOA, Project Management, Business Intelligence, User Acceptance Testing, Business Process Design, IT Management, Business Requirements, Software Development, Resource Management, Management, Governance, Leadership, IT Strategy, Quality Center, Enterprise Software, Enterprise Architecture, MS Project, Quality Assurance, Release Management, Requirements Management, ITIL, Process Engineering, Data Warehousing, Waterfall
Education
Stevenson University 2010 — 2014
Master's of Information Technnology, Business Technology Management
Villa Julie College 1983 — 1987
BS, Computer Information Systems
CareFirst BlueCross BlueShield September 2013 - July 2014
Travelers June 2013 - August 2013
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership
Education
Stevenson University 2012 — 2016
Bachelor's Degree, Accounting, Junior
EngagePoint, Inc. August 2013 - Present
CareFirst BlueCross BlueShield March 2012 - August 2013
Transporation Security Administration (TSA) June 2011 - March 2012
CareFirst BlueCross BlueShield July 2007 - June 2011
Wells Fargo Home Mortgage February 2006 - June 2007
Kaiser Permanente July 2005 - January 2006
National Committee for Quality Assurance (NCQA) October 2003 - June 2005
Skills
Product Development, Product Management, Software Project..., Quality Assurance, Program Management, Testing, SDLC, Requirements Analysis, Requirements Gathering, Process Improvement, Business Analysis, SharePoint, Visio, MS Project, Integration, Project Portfolio..., PMP, CMMI, Quality Center, Healthcare, Microsoft Project
Education
University of Maryland Baltimore County 2000 — 2001
MS, Engineering Management
Thapar Institute of Engineering and Technology 1993 — 1997
BE, Electrical Engineering
AC Miller Consulting, LLC March 2015 - Present
InfoZen 2010 - March 2015
InfoZen April 2009 - 2010
CareFirst BlueCross BlueShield November 2007 - April 2009
Lockheed Martin October 2003 - November 2007
Skills
Systems Engineering, CMMI, Program Management, Requirements Analysis, Quality Assurance, Process Improvement, Integration, Enterprise Architecture, ITIL, Unix, Visio, SDLC, Security, IT Strategy, Business Process..., Vendor Management
Education
The George Washington University 2012 — 2016
Doctor of Philosophy (Ph.D.), Systems Engineering
The Catholic University of America
Bachelor of Science (B.S.), Electrical Engineering
The George Washington University
M.S., Electrical Engineering
The Johns Hopkins University
M.S., Technical Management
Open Door America June 2010 - Present
Verizon Wireless January 2007 - December 2009
Comcast Cable January 2006 - January 2007
CareFirst BlueCross BlueShield January 2001 - December 2005
Skills
Research, Public Speaking, Microsoft Office, Microsoft Word, Customer Service, Nonprofits, Event Planning, Event Management, Sales, Training
Education
The Community College of Baltimore County
Human Services, General
CareFirst BlueCross BlueShield September 2014 - Present
DC Department of Health Care Finance May 2011 - September 2014
DC Department of Health Care Finance March 2008 - May 2011
DC Office of the State Superintendent of Education (OSSE) May 2007 - March 2008
DCPS, Office of Special Education, Medicaid Recovery Unit November 2003 - May 2007
GWU Center for Health Services Research and Policy July 1998 - August 2002
Skills
Public Health, Policy,..., Program Development, Mental Health, Healthcare, Program Evaluation, Non-profits, Program Management, Government Liaison, Public Speaking, Medicaid, Standards Compliance, Social Services, Nonprofits, Grants, Fundraising, Volunteer Management, Leadership, Strategic Planning, Training, Proposal Writing, Community Development, Health Policy, Analysis, Policy, Government
Education
The George Washington University Law School 1993 — 1996
JD/MPH
The George Washington University 1982 — 1991
B.A., Political Science
Insurance Buyers' Council, Inc. (IBC) March 2007 - Present
CareFirst BlueCross BlueShield June 2001 - March 2007
Skills
Risk Management, Workers Compensation, Claim, Property & Casualty..., Underwriting, Process Improvement, Health Insurance, Enterprise Risk..., Vendor Management, Claims Management, Insurance, Financial Services
Education
University of Baltimore 2002 — 2006
Masters, Business Administration
Temple University - Fox School of Business and Management 1997 — 2001
Bachelors, Business Administration
CareFirst BlueCross BlueShield March 2014 - Present
Optimal Solutions Group June 2013 - February 2014
National Healthy Mothers, Healthy Babies Coalition February 2013 - May 2013
Magnum Opus Technologies October 2011 - September 2012
Sterling Medical Corporation July 2009 - September 2011
Spectrum Healthcare Resources January 2006 - July 2009
Metropolitan Washington Council of Governments 2002 - 2006
The National Campaign to Prevent Teen and Unplanned Pregnancy 2000 - 2002
Skills
Public Health, Health Education, population health, Program Management, health and wellness, Health Promotion, Disease Prevention, Health Communication, Public Health..., mHealth, eHealth
Education
Johns Hopkins Bloomberg School of Public Health 2012 — 2013
Certificate in Public Health Informatics
The George Washington University School of Medicine and Health Sciences 1998 — 2000
MPH, Maternal & Child Health
University of Maryland College Park 1993 — 1997
BS, Biological Sciences: Physiology & Neurobiology
The Meltzer Group January 2013 - Present
The Meltzer Group 2013 - Present
Florida Blue February 2007 - December 2012
CareFirst BlueCross BlueShield April 1998 - December 2006
Skills
Marketing
Education
St. Petersburg College
MedImmune May 2008 - Present
Carefirst BlueCross BlueShield May 2007 - May 2008
Choice Hotels International, Inc. April 2005 - December 2006
Skills
Contract Negotiation, Licensing, Litigation, Pharmaceutical Industry, Biotechnology, Corporate Law, Privacy Law, Litigation Management, Corporate Governance, Legal Advice, Data Privacy, Intellectual Property, Patent Litigation, Legal Writing, Regulatory Requirements, Patents, Trademarks, Competition Law, Commercial Litigation, Civil Litigation, Leadership
Education
The Catholic University of America, Columbus School of Law 1992 — 1995
J.D., Law
Lincoln School
CareFirst BlueCross BlueShield April 2008 - Present
CareFirst BlueCross BlueShield February 2005 - March 2008
CareFirst BlueCross BlueShield 1997 - 2004
Skills
Health Insurance, Enterprise Architecture, SDLC, Vendor Management, Process Improvement, Business Analysis, Training Needs Analysis, Training Delivery, E-Learning, Problem Solving, Staff Development, Employee Surveys, Succession Planning, Program Deployment, Change Management, Program Management, SOA, Cross-functional Team..., EAI, Project Management, Business Process, PMP, SharePoint, PMO, Training, Integration, IT Management, Software Project..., Governance, Solution Architecture, Data Warehousing, Requirements Gathering, Business Intelligence, Employee Benefits, IT Strategy, Project Portfolio..., Insurance, Visio, Business Requirements, Requirements Analysis, Resource Management, Performance Management, Business Process..., Disaster Recovery, Systems Analysis, Software Documentation, CMMI, Agile Methodologies, Windows Sharepoint..., Instructor-led Training
Education
St. Francis University 1973 — 1977
BA, English, Secondary Education
CareFirst BlueCross BlueShield September 2014 - Present
Administrative Office Of The United States Courts January 2010 - December 2013
State of Delaware 2008 - July 2010
International Monetary Fund 2002 - 2008
Spherion 2001 - 2007
Tek Systems 1997 - 2001
Skills
ITIL, PMP, CCNA, IT Service Management, IT Management, Vendor Management, PeopleSoft, BMC Remedy, Incident Management, Project Management, Business Analysis, Sla, Change Management, Program Management, Leadership, Troubleshooting, Help Desk Support, Management, Service Desk, Service Delivery, Outsourcing, Technical Support, Disaster Recovery, SharePoint, Security, Networking, IT Operations, Information Technology, Visio, Integration, Business Process, Enterprise Architecture, Active Directory, Software Documentation, System Administration, Data Center, Microsoft Exchange, IT Strategy, System Deployment, SDLC, Governance, Resource Management, Servers, Service Management, Citrix, Knowledge Management, Business Process..., Project Portfolio..., Requirements Analysis, VMware
Education
Pink Elephant 2012 — 2012
ITIL V3 Intermediate Certification
Syracuse University 1990 — 1994
Bachelor of Arts (BA), Mathematics
Medtech College October 2014 - Present
CareFirst BlueCross BlueShield September 2013 - August 2014
Maryland State Police: Office of Meida Communications January 2012 - August 2013
Friends of John Sarbanes January 2013 - May 2013
Towson University 2011 - 2011
Skills
Public Speaking, Public Affairs, Oral & Written..., Written & Oral..., Persuasive Speaker, Persuasion, Speech Writing, Crisis Communications, Media Relations, Social Media, Social Media Marketing, Organizational..., Press Releases, Strategic Communications, Public Relations, Government, Crisis Management, Reputation Management, Public Policy, Political Communication, Message Development, Media Monitoring, Strategic Public..., Internal & External..., State Government, Facebook, Marketing, Microsoft Office
Education
Towson University 2011 — 2013
Bachelor of Arts (B.A.), Public Relations, Advertising, and Applied Communication
The Community College of Baltimore County 2009 — 2011
Associate of Arts (A.A.), Business/Corporate Communications
CareFirst BlueCross BlueShield December 2014 - Present
CareFirst BlueCross BlueShield December 2012 - December 2014
Capital BlueCross September 2010 - December 2012
Capital Blue Cross February 2006 - August 2010
SAIC 2000 - 2006
Verizon 1997 - 2000
Skills
Visual Basic, PL/SQL, Java, C++, HTML, Software Project..., Web Project Management, Requirements Analysis, MS Project, Change Management, Health Care Reform, Healthcare Information..., Healthcare Industry, CA Clarity, Analysis, Project Management, Oracle, Cross-functional Team..., SharePoint, SDLC, Unix, Visio, Web Applications, PMP, PMO, Data Warehousing, SQL, Software Development, XML, IT Management, Crystal Reports, Solution Architecture, Java Enterprise Edition, Requirements Gathering, Agile Methodologies, Integration, Systems Analysis, Microsoft Project
Education
The George Washington University 1998 — 2003
MS, Engineering Management - Software and Information Systems Management
Millersville University of Pennsylvania 1992 — 1997
BS, Computer Science
NOVA Athletic Club March 2015 - Present
Key-Systems USA, Inc. September 2010 - Present
Iron Mountain August 2009 - September 2010
Iron Mountain July 2008 - July 2009
Sport Clips 2006 - 2007
CareFirst BlueCross BlueShield 2001 - 2004
Skills
Vendor Management, Process Improvement, Account Management, Business Development, Data Center, Cloud Computing, SaaS, Enterprise Software, CRM, Product Management
Education
Syracuse University 1979 — 1984
CareFirst BlueCross BlueShield March 2014 - Present
CareFirst BlueCross BlueShield August 2010 - March 2014
Carefirst Blue Cross Blue Shield November 2000 - June 2003
Allfirst Bank July 1989 - November 2000
Skills
Medicare, Health Insurance, Utilization Management, HIPAA, Claims Resolution, Healthcare Information..., Employee Benefits, Customer Service, Data Entry, Healthcare, Management, Insurance, Leadership, Medicaid
Education
Strayer University-Maryland
Master of Business Administration (MBA)
Strayer University
Bachelor of Business Administration (BBA), Business Management/Minor in Human Resource Management
Archbishop Keough High School 1984 — 1987
Under Armour February 2015 - Present
CareFirst BlueCross BlueShield October 2014 - January 2015
MediaVest March 2014 - August 2014
MediaVest September 2013 - March 2014
MediaVest February 2012 - August 2013
Hearst Magazines December 2010 - January 2011
Rodale June 2010 - August 2010
Girls' Life magazine May 2009 - August 2009
Skills
Blogging, Editorial, Magazines, Public Relations, Storytelling, Interviews, Research, Fashion, Media Planning, comScore, Media Buying, Digital Strategy, Digital Marketing
Education
Syracuse University 2007 — 2011
B.A, English Textual Studies, Women and Gender Studies
University of Limerick 2009 — 2009
Study Abroad Fall Semester
McDonogh School 1994 — 2007
H. S. Diploma
CareFirst BlueCross BlueShield June 2010 - Present
KeyLogic Systems January 2009 - May 2010
Bank One March 2003 - March 2009
JPMorgan Chase 2003 - March 2009
JPMorgan Chase February 2002 - March 2009
JPMorgan Chase 2002 - March 2009
Mellon January 2000 - January 2002
Mellon Bank January 1999 - January 2002
Mellon 1998 - 2001
GreenPoint Bank January 1999 - January 2000
Skills
Program Management, Process Improvement, Project Planning, Team Building, Resource Management, Process Management, PMO, PMP, CMMI, SDLC, Project Portfolio..., MS Project, IT Strategy, PMI, Process Engineering, Change Management, Governance, Agile, IT Management, IT Governance, Portfolio Management, Process Development, Risk Management, Business Process, Agile Methodologies, SOA, Management, Vendor Management, Solution Architecture, Requirements Analysis, Requirements Gathering, Software Project..., Business Intelligence, Enterprise Architecture, Project Management, Software Development, Strategy, Business Requirements, Cross-functional Team..., Leadership, SharePoint, Process Simulation, Testing, Six Sigma, Agile Project Management, Visio, Outsourcing, Project Delivery, CRM, Business Process...
Education
SUNY Old Westbury 1987 — 1991
BS, Computer Science
State University of New York, Old Westbury 1989 — 1991
Bachelor of Science, Computer Science and Management Information System
Saint John's University 1987 — 1989
Associate of Arts and Sciences (A.A.S.), Computer Engineering
St. John's University
Associate of Arts and Sciences (A.A.S.), Computer Science
Cooper Wright LLC June 2002 - Present
Towers Perrin 1999 - 2001
Hewitt Associates LLC 1997 - 1999
Mercer 1991 - 1997
CareFirst BlueCross BlueShield 1991 - 1991
Cigna 1988 - 1990
Skills
Strategic Planning, Strategic Communications, Marketing Communications, Human Resources..., Web Design, Organizational..., Research, Business Transformation, Presentation Coaching, Project Planning, Communication, Strategy, Change Management, Press Releases, Public Relations, Internal Communications, Media Relations, Marketing Strategy, Program Management, Marketing, Corporate Communications, Event Planning, Communications Planning, Communication Training, Business Strategy, Speech Writing, Message Development, Crisis Communications, Community Development, Reputation Management, Brand Development, Newsletters, Nonprofits, Copywriting, Thought Leadership
Education
University of Pennsylvania 1986 — 1986
Telecommunications
The College of Wooster 1975 — 1979
BA, Communication, Psychology
TIBCO Software, Inc. 2012 - Present
CareFirst BlueCross BlueShield 2008 - 2011
InterImage July 2003 - March 2007
Network Solutions / VeriSign February 2001 - June 2002
Thomson Financial 1996 - 2001
Skills
Product Development, Change Management, Management Consulting, Process Development, SDLC, Business Management, Requirements Analysis, Insurance, Agile, Program Management, Process Engineering, Agile Methodologies, Business Process..., Process Simulation, Integration, Management, IT Management, Resource Management, Business Analysis, Team Building, Strategy, Business Process Design, Process Improvement, Scrum, Project Management, Requirements Gathering, Business Intelligence, Solution Architecture, PMO, Security, Vendor Management, Project Planning, Leadership, Project Delivery, Business Process, SOA, Pegasystems PRPC, CRM, Enterprise Architecture, IT Strategy, Program Facilitation, E-commerce, Pega PRPC, Business Process..., Agile Project Management, Business Requirements, Project Portfolio..., PMP, Cross-functional Team..., Software Development
Education
The George Washington University - School of Business
MBA
University of Wisconsin-Madison
BS, Economics and International Relations
CareFirst BlueCross BlueShield January 2012 - Present
National Hispanic Health Foundation 2006 - Present
National Hispanic Medical Association October 1998 - Present
Hispanic Serving Health Professions Schools 1998 - 2004
US Department of Health and Human Services 1994 - 1998
Skills
Leadership, Policy Analysis, Staff Development, Health Policy, Non-profits, Healthcare, Fundraising, Public Speaking, Program Development, Strategic Planning, Public Relations, Media Relations, Healthcare Information..., Program Evaluation, Advocacy, Nonprofits, Grants, Community Outreach, Research, Public Health, Strategy, Healthcare Management, Spanish, Grant Writing, Event Planning, Public Policy, Higher Education, Community Development, Hospitals, Government, Medicine, Epidemiology, Politics, Leadership Development, Teaching, Data Analysis, Organizational..., Global Health, Clinical Research, Policy, Medical Education, Health Education, Strategic Communications, Quality Improvement, Program Management, Healthcare Consulting, Health Promotion, Internal Medicine, Disease Management, Pediatrics
Education
UCLA Health Policy Fellowship 1990 — 1992
Fellowship, Health Policy Research
UCLA Medical School 1982 — 1987
MD, Medicine
UCLA Public Health School 1978 — 1980
MSPH, Health Planning & Policy Analysis
Stanford University 1973 — 1977
BS, Human Bio/Public Admin
CareFirst BlueCross BlueShield March 2009 - Present
Weichert Realtors August 2007 - August 2009
Self Employed December 2007 - February 2009
Freddie Mac 1985 - 2007
Skills
Change Management, Real Estate, Risk Management, Program Management, Mortgage Lending, Business Transformation, SDLC, Management Consulting, Project Management, Business Process..., Vendor Management, Forecasting
Education
Virginia Polytechnic Institute and State University - Pamplin College of Business 1989 — 1992
MBA, Finance
University of Virginia 1981 — 1985
McIntire School of Commerce
ACS
The George Washington University
Masters Certificate, Project Management
Accenture March 2007 - Present
CSC 2005 - 2007
CSC 1999 - 2005
BlueCross BlueShield of Tennessee 1996 - 1999
CareFirst BlueCross BlueShield 1987 - 1994
Skills
Outsourcing, IT Strategy, IT Outsourcing, Solution Architecture, Strategy, Enterprise Architecture, Management, Integration, Risk Management, Information Technology, Consulting, Business Development, Leadership, Infrastructure, Business Process..., Business Transformation, Business Process, Analysis, ITIL v3 Foundations...
Education
St. Mary's College of Maryland
CareFirst BlueCross BlueShield July 2009 - Present
CareFirst BlueCross BlueShield July 2005 - July 2009
Rosen, Sapperstein & Friedlander, Chartered 2001 - 2004
Skills
Insurance, Health Insurance, Marketing Communications, Strategic Planning, Project Management, SharePoint, Program Management, Marketing Strategy, Social Media, Public Relations, Strategic Communications, Market Research, Email Marketing, Corporate Communications, Change Management, Strategy, Healthcare, Media Relations, Internal Communications, Marketing, SDLC
Education
Towson University 2003 — 2007
Communications Mgmt
Susquehanna University 1997 — 2001
Bachelor of Arts (B.A.), Public Relations
PepsiCo April 2015 - Present
CHA Consulting, Inc. January 2014 - April 2015
Borg Warner Automotive October 2010 - January 2014
Corporate Executive Board September 2008 - October 2010
Corporate Executive Board June 2007 - August 2008
CareFirst BlueCross BlueShield 2005 - 2006
Skills
Workforce Planning, Talent Management, Performance Management, Organizational..., Career Development, Labor Relations, HR Consulting, Process Improvement, Leadership, Human Capital, Onboarding, Succession Planning, Job Analysis, HR Policies, Employment Law, Organizational Design, Employee Relations, College Recruiting, Compensation & Benefit, Change Management, Technical Recruiting, Employer Branding, HRIS, Workshop Facilitation, Training, Management Consulting, PeopleSoft, Sourcing, Benefits Administration, Staff Development, Coaching, Leadership Development, Personnel Management, Team Building, Deferred Compensation, Resume Writing, Interviews, Organizational..., Applicant Tracking..., Human Resources, Strategic Planning, Recruiting, Employee Benefits, FMLA, Talent Acquisition, Employee Engagement
Education
University of Baltimore 2005 — 2007
M.S., Industrial/Organizational Psychology
State University of New York College at Plattsburgh
NIA/Magellan August 2011 - Present
CareFirst BlueCross BlueShield July 2009 - July 2011
CareFirst BlueCross BlueShield September 2007 - July 2009
WJZ-TV May 2002 - September 2007
Education
University of Maryland - Robert H. Smith School of Business 2004 — 2007
MBA, Marketing and Business
Syracuse University 1998 — 2002
B.S., Broadcast Journalism
T. Rowe Price Associates, Inc. 2005 - Present
CareFirst BlueCross BlueShield 2000 - 2005
CareFirst BlueCross BlueShield 1998 - 2000
Georgetown University Medical Center 1997 - 1998
Memorial Sloan Kettering Cancer Center 1996 - 1997
Montefiore Medical Centr 1993 - 1996
Skills
Talent Management, Applicant Tracking..., Workforce Planning, Succession Planning, Human Resources, Talent Acquisition, HRIS, Onboarding, Performance Management, College Recruiting, Deferred Compensation, Employee Relations, Employee Benefits
Education
University of Hartford 1990 — 1992
Master of Science (M.S.), Organizational Behavior
Syracuse University 1984 — 1988
Bachelor of Arts (B.A.), Policy Studies
CareFirst BlueCross BlueShield January 2014 - Present
Baltimore City Health Department May 2009 - December 2013
Johns Hopkins Bloomberg School of Public Health March 2008 - April 2009
American Legacy Foundation June 2004 - June 2007
NCLR 2003 - 2004
Education
The George Washington University
MPH, Health Promotion, Disease Prevention
University of Michigan
BA, Organizational Studies
Amtrak July 2011 - Present
General Dynamics Information Technology May 2011 - July 2011
CareFirst BlueCross BlueShield July 2009 - March 2011
Constellation Energy November 1989 - December 2008
AAI Corporation April 1984 - November 1989
Education
The George Washington University 1988 — 1991
Master of Engineering Management
Western Maryland College 1979 — 1984
Bachelor of Arts, Economics / Mathematics - Computer Science
Primerica May 2014 - Present
American Red Cross January 2010 - January 2013
American Red Cross September 2009 - January 2013
American Red Cross September 2009 - August 2010
Peridot Consulting LLC January 2006 - January 2009
Children's Healthcare of Atlanta July 2006 - July 2007
CareFirst BlueCross BlueShield January 2005 - July 2006
CareFirst BlueCross BlueShield 1999 - 2006
CareFirst BlueCross BlueShield 2001 - 2003
Skills
Customer Service, Insurance, Life Insurance, Sales, Debt Management, Investments, Pre-Paid Legal Services, Healthcare, Phlebotomy, Teacher Training, Classroom Instruction, Classroom Delivery, Classroom Training, Employee Benefits, Voluntary Employee...
Education
Strayer University 2013 — 2015
Villanova University 2008 — 2009
SSGB
Vernick BioHealth Innovations 2008 - Present
Centers for Medicare & Medicaid Services 2011 - 2012
Iowa Foundation Medical Care 2007 - 2008
Iowa Foundation for Medical Care 2006 - 2007
Vernick BioHealth Innovations 1998 - 2006
CareFirst BlueCross BlueShield 1997 - 1998
Renaissance Health Ventures 1993 - 1997
Center for Neuropsychological Rehabilitation 1991 - 1992
AFFORDABLE/Healthcare COMPARE (Aquired by Coventry Healthcare in 2005) 1989 - 1991
Health Data Institute (A subsidiary of CAREMARK; merged with Baxter in 1987) 1986 - 1989
Education
University of Pittsburgh 1977 — 1981
Ph.D., Epidemiology
Temple University School of Medicine 1974 — 1977
M.S., Biometrics
University of Cincinnati College of Business 1969 — 1974
B.B.A., Quantitative Analysis
Surrex Consulting September 2008 - Present
CareFirst BlueCross BlueShield 2003 - 2014
CareFirst BlueCross BlueShield 2003 - 2014
CareFirst BlueCross BlueShield 2003 - 2014
PKW Associates October 2003 - June 2008
Carefirst October 2007 - May 2008
Korak 1986 - 1987
Skills
SDLC, Requirements Analysis, Vendor Management, Business Analysis, Integration, Recruiting, Human Resources, HIPAA, Microsoft Office, Customer Service, Applicant Tracking..., Microsoft Excel, Sourcing, Technical Recruiting, EDI
Education
Strayer University 2002 — 2004
Strayer 2001 — 2002
BS Courses, Computer Science
CareFirst BlueCross BlueShield September 2009 - Present
CareFirst BlueCross BlueShield 2008 - September 2009
CareFirst BlueCross BlueShield December 2001 - 2008
Trigon BCBS 1987 - 2001
Skills
SDLC, Business Requirements, Business Analysis, Requirements Gathering, Requirements Analysis, Process Improvement, Vendor Management, Enterprise Architecture, Software Project..., Visio, Agile Methodologies, SharePoint, Systems Analysis, Business Process, IT Strategy, Business Process..., Business Intelligence, Data Warehousing, Web Services, Business Process Design, PMO, PMP, SOA, Program Management, Software Development, Resource Management, XML, Java Enterprise Edition, Integration, Pegasystems PRPC, Scrum, Change Management, Data Modeling, Project Portfolio..., Databases, COBOL, Software Documentation, Solution Architecture, Pega PRPC, ETL, DB2, Database Design, User Acceptance Testing, Requirements Management, MS Project
Education
Strayer University 2001 — 2004
GOGGINsurance LLC January 1992 - Present
CareFirst BlueCross BlueShield February 1985 - October 1992
Skills
Customer Service, Health Insurance, Innovative design of..., Voluntary Employee..., Marketing, Management, Employee Benefits, Small Business, Term Life Insurance, Disability Insurance, Life Insurance, Whole Life, Umbrella Insurance, Long-term Care, Homeowners, Universal Life
Education
State University of New York College at Buffalo 1970 — 1973
Bachelor's degree, English Literature and Teaching
H & R Block - Seasonal/Part-time January 1984 - Present
CareFirst BlueCross and BlueShield July 2007 - February 2013
CareFirst BlueCross BlueShield January 1986 - June 2007
Skills
Auditing, Quality Auditing, Customer Service, Insurance, Access, Analysis, Training, Tax, Process Improvement, Risk Management, Microsoft Office
Education
Saint Lawrence University
BA, History
St.Lawrence University
B.A., History, Cum Laude Graduate
CareFirst BlueCross BlueShield June 2012 - Present
CareFirst January 2011 - June 2012
CareFirst BlueCross BlueShield February 2001 - April 2011
Skills
Financial Modeling, Business Analysis, Essbase, Analysis, Auditing, Health Insurance, Tax, Finance, Corporate Tax, GAAP, Budgets, Income Tax, Accounting, Financial Statements, Internal Controls
Education
Stevenson University 1994 — 1998
Bachelor of Science (B.S.), Computer Accounting
Ranallstown High School 1984 — 1987
EMJ Associates, LLC February 2012 - Present
CareFirst BlueCross BlueShield September 2008 - February 2012
EMJ Associates (Florida) 2005 - 2008
BearingPoint / KPMG Consulting 1999 - 2004
KPMG / Bearing Point Consulting 1989 - 1999
Skills
Program/Project..., Director IT, Cross-functional Team..., Risk Management, SOA, IT Strategy, Business Process..., Requirements Analysis, Integration, Team Leadership, PMO, Program Management, Business Analysis, Business Transformation, Organizational..., Healthcare Information..., Program Advisor, Group Facilitation, Strategic Planning, Management, Project Management, IT Management, Strategy, Process Improvement, Change Management, Project Planning, Disaster Recovery, Vendor Management, Consulting, Facilitators, ERP, Leadership, Project Portfolio..., SDLC
Education
Temple University
MBA
The University of the Arts
University of North Carolina at Greensboro
Blue Cross and Blue Shield Association June 2014 - Present
Blue Cross and Blue Shield Association July 2013 - June 2014
Blue Cross and Blue Shield Association September 2009 - July 2013
Blue Cross and Blue Shield Association February 2009 - August 2009
Blue Cross and Blue Shield Association September 2006 - January 2009
CareFirst BlueCross BlueShield April 2006 - September 2006
CareFirst BlueCross BlueShield February 2003 - April 2006
VitalSpring Technologies October 2002 - February 2003
DynCorp International May 2001 - August 2002
CareFirst BlueCross BlueShield August 1999 - May 2001
Education
The George Washington University 2002 — 2006
06/2006, Masters of Science in Information Systems Technology
Marymount University 1992 — 1993
B.B.A., Health Care Administration Services
MDICS (Physicians Inpatient Care Specialists) May 2012 - Present
Peak Performance Marketing December 1994 - December 2009
Quest Diagnostics February 1999 - March 2002
Maryland Health Network, Inc. March 1995 - March 1998
Coram Healthcare March 1990 - December 1994
CareFirst BlueCross BlueShield August 1984 - March 1990
Skills
Marketing, Business..., Hospitals, Integrated Marketing, Managed Care, Contract Negotiation, Market Research, Leadership, Healthcare, Management, Start-ups, Public Speaking, Strategic Planning, Marketing
Education
Strome College of Business 1980 — 1984
Bachelor of Science, Marketing Management
CareFirst BlueCross BlueShield May 2014 - Present
Foot Locker February 2014 - May 2014
T Rowe Price January 2008 - January 2014
DLA Piper April 2000 - December 2007
Skills
Strategic Sourcing, Procurement, Vendor Management, Sourcing, RFP, Purchasing, Contract Negotiation, Asset Allocation, Negotiation, Supplier Evaluation, Contract Management, Pricing
Education
The Community College of Baltimore County 1995 — 1997
Associate of Arts (AA), General Studies
T. Rowe Price 2014 - Present
The Pew Charitable Trusts 2013 - 2014
Becton, Dickinson and Company 2011 - 2013
CareFirst BlueCross BlueShield 2008 - 2011
Special Counsel, Inc. 2007 - 2008
SimplexGrinnell 2005 - 2007
Various companies 1998 - 2005
State of Maryland Office of the Attorney General 1996 - 1998
Discount Supply Company 1993 - 1995
CSX Transportation 1990 - 1993
Skills
Attorneys, Contract Development, Contract Negotiation, Contract Management, Corporate Law, Management, Management Consulting, Product Marketing, Sales Management, Program Management, Team Building, Strategy, Negotiation, Operations Management, Process Improvement, Leadership, Procurement, Training, Cross-functional Team..., Team Leadership, Forecasting, Analysis, Budgets, Strategic Planning, Strategic Sourcing, Change Management
Education
The George Washington University - School of Business
Master of Business Administration (M.B.A.), Marketing
University of Baltimore School of Law
Juris Doctor, Business Law
University of Maryland - Robert H. Smith School of Business
Bachelor of Science (B.S.), Marketing and Transportation
CareFirst BlueCross BlueShield
Skills
Enterprise Architecture, Agile Methodologies, SDLC, Solution Architecture, SharePoint, Integration, Business Analysis, Vendor Management, IT Strategy, Requirements Analysis, Project Management, EAI, SOA, Business Intelligence, Disaster Recovery
Education
The Catholic University of America 1974 — 1978
Mathematics
MPHS
Baltimore Washington Eye Center September 2013 - Present
Kohler HealthCare Consulting, Inc. March 2012 - September 2013
St. Joseph Physician Enterprise October 2010 - September 2011
Erickson Retirement Communities June 2007 - July 2010
Elder Health May 2005 - May 2007
Elder Health Mid-Atlantic, Inc. February 2002 - May 2006
Coventry Health Care May 2000 - October 2001
MedStar Health January 1996 - May 2000
CareFirst BlueCross BlueShield February 1984 - February 1996
Main Hurdman July 1980 - February 1984
Skills
Accounting, Financial Analysis, Business Process..., General Ledger, Insurance, Variance Analysis, Auditing, Accounts Receivable, Finance, Financial Reporting, Strategy, Management, Budgets, Analysis, Payroll, Process Improvement, Mergers & Acquisitions, Account Reconciliation, Leadership, Strategic Planning, Accounts Payable, Revenue Cycle, Employee Benefits, Microsoft Excel
Education
Temple University 1989 — 1989
MBA, Accounting
York College of Pennsylvania 1973 — 1977
BS, Accounting
Medical College of Wisconsin April 2015 - Present
CareFirst BlueCross BlueShield April 2013 - March 2015
AIG SunAmerica March 2012 - December 2012
Meijer January 2011 - February 2012
Lehigh Hanson November 2010 - January 2011
Meijer July 2010 - October 2010
Baanyan Software Services April 2010 - July 2010
Service Management Group May 2009 - March 2010
Skills
SSRS, SQL, Microsoft SQL Server, Business Intelligence, SQL Server 2000-2008, SDLC, SSIS, ETL, T-SQL, Data Warehousing, Data Modeling, Java Enterprise Edition, XML, SSRS, SSIS, SSAS, VB.NET, C#, VB.NET, Cognos, QlikView Development
Education
Texas A&M University-Kingsville 2008 — 2008
Masters, Computer Science
National Institute of Relationship Enhancement August 2010 - Present
CareFirst BlueCross BlueShield January 2008 - August 2010
CareFirst BlueCross BlueShield January 2005 - December 2007
CareFirst BlueCross BlueShield January 1990 - December 2004
Education
The George Washington University - School of Business 2009 — 2010
Masters Certificate in Program Management
Corcoran College of Art and Design/The George Washington University
Fine Arts
Freelance Concept Art/Illustration August 2013 - Present
CareFirst BlueCross BlueShield February 2009 - Present
Karl Levy January 2012 - August 2013
KPN Architects, LLC February 2012 - March 2012
CSD Architects June 2006 - January 2008
Johns Hopkins Hospital 2004 - 2005
Skills
Digital Illustration, Illustration, Conceptual Art, Book Illustration, Rendering, Photoshop, Drawing, Video Games, Animation, Unity, Posters, Architecture
Education
Syracuse University 2003 — 2008
BA, Architecture
McDonogh School 1995 — 2003
Diploma, 5-12
Walgreens April 2015 - Present
CareFirst BlueCross BlueShield December 2006 - October 2013
CareFirst BlueCross BlueShield July 2003 - December 2006
CareFirst BlueCross BlueShield September 2000 - June 2003
Skills
Databases, Health Insurance, HIPAA, Claim Investigation, Microsoft Excel, Analysis, Integration, Insurance, Managed Care, Provider Relations, Software Documentation, Microsoft Word, Healthcare, Access, Business Analysis, Process Improvement, Risk Management, Sales, Customer Service, Claim
Education
St. John's College (MD) 1993 — 1994
Liberal Arts
Doctors Community Hospital June 2009 - Present
CareFirst BlueCross BlueShield April 1993 - August 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Windows, Research, Teaching, Billing Systems
Education
The Community College of Baltimore County 2001 — 2003
Virginia Commonwealth University 1969 — 1971
Associate's degree, Associates
xScion Solutions November 2011 - Present
CareFirst BlueCross BlueShield 2009 - 2011
Skills
Program Management, Project Management, Vendor Management, SDLC, Business Process..., SharePoint, Software Project..., Business Intelligence, Business Analysis, Software Documentation, Agile Methodologies, Risk Management, Process Improvement, Quality Assurance, Project Planning, Requirements Analysis, Integration, Testing, Requirements Gathering, MS Project, Management, Change Management, Business Requirements, Enterprise Architecture, Requirements Management, Systems Analysis
Education
The George Washington University - School of Business
Project Management
Maryland State School of Cosmotology
Licensed, Cosmetologist
Berkeley Research Group LLC November 2011 - Present
Navigant Consulting June 2002 - October 2011
Center for Health Policy Studies/CHPS Consulting August 2000 - June 2002
CareFirst BlueCross BlueShield 1996 - 2000
US Healthcare 1993 - 1996
MediQual Systems 1990 - 1993
West Virginia Medical Institute 1987 - 1990
Delaware Review Organization (DELRO) 1984 - 1986
Education
The Catholic University of America 1978 — 1983
BSN, Nursing
CareFirst BlueCross BlueShield August 2013 - Present
Leadership Prince Georges 2014 - 2015
Leadership Prince Georges 2014 - 2015
CareFirst BlueCross BlueShield May 2012 - July 2013
CareFirst BlueCross BlueShield July 2011 - April 2012
CareFirst BlueCross BlueShield August 2002 - June 2010
CareFirst BlueCross BlueShield March 2001 - August 2002
Skills
Patient Centered..., Managed Care, Provider Network..., Healthcare Management, Provider Relations, Provider Education, Medicare, Medicaid, HIPAA, Healthcare, Health Policy, Healthcare Information..., Insurance, Claim, Employee Benefits, Healthcare Consulting, Healthcare Industry, Health Insurance, Provider Enrollment, Provider Networks, Leadership, Customer Service, Data Analysis, Physician Recruitment
Education
Strayer University 2008 — 2010
Master of Business Administration (M.B.A.), Human Resource Management, 3.8 GPA HONORS
University of Maryland University College 1991 — 1996
Master's Degree, Health Services Administration
University of Maryland Baltimore County 1984 — 1988
Bachelor's degree, Health Science & Policy
CareFirst BlueCross BlueShield January 2004 - Present
Skills
Health Insurance, Insurance, Health Savings Accounts, Brokers, Disability Insurance, Underwriting, Employee Benefits, Medicare, Benefits Administration
Education
Syracuse University 1996 — 2000
Aetna January 2013 - Present
Towson University 2005 - Present
Jessamine Healthcare Inc. August 2009 - December 2012
Coventry Health Care 1998 - 2009
HealthAmerica 1998 - 2004
Principal Financial Group 1994 - 1998
CareFirst BlueCross BlueShield 1981 - 1994
Skills
Medicare, Managed Care, Health Insurance, Healthcare, Healthcare Management, Healthcare Industry, Strategy, Long-term Care, Medicaid, Process Improvement, Leadership, Mergers & Acquisitions, Network Development, Disease Management, Employee Benefits, Finance, HMO, Healthcare Information..., Informatics, Insurance, Medicine, Provider Relations, Strategic Planning
Education
Stanford University 1990 — 1990
Graduate School of Business, Stanford Executive Program
Towson University 1975 — 1979
Bachelor of Science, Accounting and Finance
Agora Inc. February 2013 - Present
CareFirst BlueCross BlueShield March 2011 - February 2013
Associated Administrators, LLC 2010 - 2011
Skills
SQL Server 2000-2008, SharePoint Designer, SSRS, Business Intelligence, SSIS, SharePoint, ETL, Data Warehousing, Business Intelligence..., SQL, Databases, Requirements Analysis, Software Documentation, Visio, Oracle, SQL Tuning, SQL Server Management..., SQL PL, Test Management, Dashboarding, MS Reporting Services, Microsoft SQL Server
Education
St. Mary's College of Maryland 2005 — 2007
Bachelor of Arts (B.A.), English Language and Literature, General
The Community College of Baltimore County 2002 — 2005
Associate of Arts (A.A.), General Studies
CareFirst BlueCross BlueShield February 2009 - Present
CareFirst BlueCross BlueShield October 2007 - January 2009
CareFirst BlueCross BlueShield May 2004 - October 2007
Skills
Auditing, Internal Audit, Sarbanes-Oxley Act, Internal Controls, Insurance, Health Insurance, Business Objects, SQL, SharePoint, TSO, Clear Quest, Web Client, Microsoft Office, Use Cases
Education
The Community College of Baltimore County
Art/Art Studies, General
Walbrook Senior High School
CareFirst BlueCross BlueShield July 2012 - Present
CareFirst BlueCross BlueShield October 2008 - July 2012
Skills
Quality Assurance, Testing, SDLC, Quality Center, User Acceptance Testing, Test Planning, Software Quality..., Requirements Analysis, Requirements Gathering, Business Requirements, Visio, QTP
Education
Strayer University 2011 — 2013
Bachelor of Science (B.S.), Information System, Network Technology
The Community College of Baltimore County 2008 — 2011
Associates of Applied Science, InInformation Technology
CareFirst BlueCross BlueShield December 2014 - Present
TEKsystems July 2012 - December 2014
Koniag Development Corporation 2011 - 2012
Buccaneer Computer Systems and Services Inc. 2009 - 2011
CSC 2007 - 2009
SAIC 2001 - 2007
Moore Business Communication Services 1999 - 2001
Keane, Inc 1996 - 1999
Skills
SDLC, Visio, Integration, Requirements Analysis, Testing, SharePoint, Requirements Gathering, Software Documentation, Software Project..., Business Requirements, Business Analysis, Program Management, Agile Methodologies, Systems Analysis, Business Intelligence, Business Process, COBOL, Software Development, PMP
Education
State University of New York Institute of Technology at Utica/Rome
Bachelor of Science (B.S.), Computer Information Systems
Sullivan County Community College
Associate of Applied Science, Computer Information Systems
TruHearing August 2014 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas May 2009 - July 2014
CareFirst BlueCross BlueShield 1976 - 2008
Skills
Customer Service, Management, Microsoft Office, Product Marketing, Account Management, Business Development, Healthcare, Insurance, Leadership, Project Management
Education
St. Mary's College of Maryland
Kaiser Permanente 2004 - 2006
CareFirst BlueCross BlueShield August 1988 - March 2004
Skills
Accounting, Tax Preparation
Education
Strayer University
Master's Degree, Accounting
CareFirst BlueCross BlueShield October 2012 - Present
Silbestein Insurance Group November 2010 - October 2012
Greater Baltimore Medical Center January 2010 - November 2010
Danfoss Inc. July 2007 - January 2010
Skills
Insurance, Outlook, Employee Benefits, Sales, Social Media, Event Planning, Customer Service, Marketing, Process Improvement, Data Entry
Education
Towson University 2006 — 2007
Bachelor of Science (B.S.), Psychology
The Community College of Baltimore County 2003 — 2005
Associate of Arts (A.A.), General Studies
Anne Arundel Medical Center August 2009 - Present
Washington Redskins FedEx Field August 2003 - August 2011
CareFirst BlueCross BlueShield August 2005 - August 2005
Skills
Hospitals, Phlebotomy, Data Entry, Software Documentation, Access, Microsoft Office, Customer Service, Data Analysis, Microsoft Word, Outlook, Microsoft Excel, PowerPoint, Health Insurance, Critical Thinking, Program Development, Process Improvement, Documentations
Education
Strayer University-Maryland 2001 — 2007
Bachelor of Science Computer Information Systems, Computer Programming/Programmer, General
CareFirst BlueCross BlueShield October 2013 - Present
Other Press 2003 - 2008
Random House 1994 - 1998
Skills
Health Insurance, Insurance, Customer Service, Leadership, Process Improvement, Microsoft Office, Microsoft Excel, Strategic Planning, Team Building, PowerPoint, Training, Healthcare, Microsoft Word, Outlook, Change Management
Education
Stevenson University 1972 — 1974
Associate of Arts (AA), Education/Teaching of Individuals in Early Childhood Special Education Programs
CareFirst BlueCross BlueShield January 1997 - Present
Shore Health System June 1984 - January 1997
Skills
Managed Care, Medicaid, Health Insurance, Provider Relations, HIPAA, Healthcare, Healthcare Management, Case Management, Nursing, Utilization Review, Quality Improvement, Certified Case Manager, Insurance
Education
Stevenson University
BSN