CCC Interactive
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CCC Interactive Employees
The University of Texas Health Science Center at Houston (UTHealth) January 2014 - Present
Port of Houston Authority December 2006 - February 2013
Sunland Group August 2005 - September 2006
CCC Interactive September 2004 - August 2005
HoustonWorks USA July 2003 - August 2004
Richard's Hair Studio February 2000 - August 2002
Skills
Shipping, Administrative..., International Shipping, Maritime, Freight, Transportation, Microsoft Office, Microsoft Excel, Logistics, Coordination, Microsoft Word, PowerPoint, Typing, Organization, 55 wpm, Interpersonal Skill, JDE Enterprise One, Vendor Contracts, Purchase Orders, Purchase Requisitions
Education
University of Houston-Downtown 2011 — 2014
Bachelor's Degree, Business Administration and Management, General
Franklin Beauty School 2013 — 2013
Braiding and Weaving License, Cosmetology and Related Personal Grooming Services, A
Houston Community College 2008 — 2010
Transfer Student, General Studies, 3.0
Lamar Sr. Highschool 2000 — 2002
High School Diploma, General Studies
Servion Global Solutions May 2014 - Present
Avaya November 2013 - May 2014
Avaya October 2011 - November 2013
Avaya October 2007 - October 2011
Avaya Inc. / ATAC 2004 - October 2007
CCC Interactive June 2003 - November 2004
Abacus Communications March 1997 - June 2003
Skills
Professional Services, Cross-functional Team..., Telecommunications, Outsourcing, Selling, Managed Services, Enterprise Software, Solution Selling, Management, Avaya, VoIP, Leadership, Sales Management, Call Centers, Unified Communications, Sales, Sales Process, Call Center, SaaS, Cloud Computing, Go-to-market Strategy, Strategic Planning, Team Leadership, Sales Operations, Channel Partners, IVR, Contract Negotiation, New Business Development, Contact Centers, Strategic Partnerships, Product Management, Training, Negotiation, Team Building, Customer Retention, Consultative Selling, Leadership Development
Education
Georgetown University 1990 — 1994
MALS
William & Mary 1981 — 1985
BA
Ascension Academy 1969 — 1981
HS
Cornell University
Certificate Change Management Leadership
Marine Well Containment Company June 2014 - June 2015
Lee Murphy Law Firm March 2012 - May 2014
Top Notch Tax Service January 2010 - March 2012
SHEEHY, WARE & PAPPAS, P.C. May 2007 - July 2009
CCC Interactive April 2005 - May 2007
24 Hour Fitness May 2001 - March 2003
Skills
Customer Service, Sales, Access, Microsoft Excel, File Management, Marketing Strategy, Office Management, Office Administration, Front Office, Management, Payroll, Strategic Planning, Microsoft Word, Microsoft Office, Leadership, Outlook, Training
Education
University of Houston-Downtown 2007 — 2009
B.S, Interdisciplinary Studies
Michigan State University 1996 — 2000
Bachelor's degree, Interdisciplinary Studies
Telerx August 2014 - Present
The Genesis Group LLC September 2013 - August 2014
ADP Payroll Services June 2012 - September 2013
ADP July 2008 - June 2012
CCC Interactive February 2003 - May 2004
Reliant Energy 2000 - 2003
Travelers Insurance August 1997 - September 2000
The Hartford 1994 - 1995
Skills
BPO, Recruiting, Call Center, Human Resources, Process Improvement, Account Management, Training, Leadership, Call Centers, Sales, Outsourcing, Change Management, Management, Sales Management, Performance Management, Salesforce.com, Interviews, Budgets, Vendor Management, Customer Service, Employee Benefits, CRM, Workforce Management, Coaching, Customer Retention, Start-ups, Marketing, Team Building, Strategy, ADP Payroll, Talent Acquisition, Sales Process, Hiring, Call Center Development
Education
Grantham University 2012 — 2014
Master's Degree, Human Performance Technology, Distinction
Iowa State University
Communications and Management
University of Maryland University College
Business, Management, Marketing, and Related Support Services
Vector Sigma Technologies April 2010 - Present
UC San Diego Health System February 2015 - August 2015
Just Energy January 2009 - February 2010
Alliance Technologies 1997 - 2009
LK Jordan & Associates October 2006 - February 2007
CCC Interactive September 2006 - October 2006
Skills
Computer Science, Chemistry, Technical Analysis, Program Management, Training, Security, Inventory Management, Business Analysis, Project Management, Technical Support, Team Building, Team Leadership, Account Management, Process Improvement, Customer Service, Networking, Sales, Sourcing, Operations Management, Microsoft Office, Building Relationships, Applicant Tracking..., Coaching, Analysis, Budgets, Leadership, Management, Marketing
Education
Nicholls State University 1997 — 1999
M.S., Chemistry
Nicholls State University 1997 — 1999
M.S., Computer Science Operating Systems
Nicholls State University 1993 — 1997
B.S., Computer Science/Chemistry
Nicholls State University 1993 — 1997
B.S., History
Nicholls State University 1993 — 1997
B.S, Computer Science/Chemistry
Bonnabel High School 1990 — 1993
Diploma
CLEAR Wireless Internet Houston Sales ManagerProLease2008 - 2010
Hair Club for Men and Women 2007 - 2008
Dixie Staffing 2006 - 2007
CCC Interactive 2004 - 2006
RMH Teleservices 2002 - 2004
Education
Art Institute of Houston
Self Employed May 2005 - Present
Catholic Charities November 2012 - December 2013
Home Depot April 2012 - July 2012
First Transit January 2011 - April 2011
CCC Interactive January 2006 - March 2010
Foley's Department Store October 2001 - March 2005
Skills
Time Management, Customer Service, Training, Data Entry, Leadership, Management, Communication, Computer Proficiency, Microsoft Word, Cashiering
Education
Texas Southern University 2015 — 2017
Psychology
Houston Community College 2004 — 2014
Associate of Arts and Sciences (A.A.S.), Psychology
Houston ISD May 2012 - Present
Houston ISD July 2010 - May 2012
Houston ISD February 2008 - July 2010
Mercer November 2007 - February 2008
Houston ISD December 2005 - October 2007
CenterPoint Energy January 2005 - May 2005
CCC Interactive January 2002 - November 2004
Skills
Office Administration, Administrative..., Microsoft Excel, Customer Service, Microsoft Office, Office Management, Outlook, Access, PeopleSoft, Telephone Skills, Data Entry, Training, Microsoft Word, PowerPoint, Event Planning, Administration, Data Analysis, Human Resources, Leadership, Teamwork, Nonprofits, Administrative...
Education
LeTourneau University 2012 — 2014
Business Administration
Karma Soul March 2008 - April 2014
hhgregg Appliances June 2011 - June 2012
Comcast May 2007 - February 2008
CCC Interactive March 2006 - September 2006
ACS October 2005 - January 2006
Midwest Transportation August 2002 - April 2003
Ameritech October 2000 - January 2002
US Vision-Boston Store April 2000 - October 2000
Timbuktu Art Gallery May 1989 - May 1999
Skills
Data Entry, Customer Service, Call Centers, Sales, Teamwork, Microsoft Office, Microsoft Word, Microsoft Excel, Employee Training, Troubleshooting, Outlook, Fashion Design, Personal Administration, Front Office, Telephone Skills, Leadership, Event Planning, Public Speaking, Training
Education
Ivy Tech Community College 2010 — 2011
Business Administration
Riverside University High School 1992 — 1994
High School, General Studies
ExxonMobil November 2013 - Present
ExxonMobil January 2011 - November 2013
University of Houston-Downtown June 2006 - December 2010
CCC Interactive June 2005 - June 2006
Affiliated Computer Services June 2004 - May 2005
City of Houston 1997 - 1997
Skills
Troubleshooting, Management, Customer Service, Active Directory, Network Administration, Databases, Telecommunications, Process Improvement, Visio, VMware, Computer Hardware, Operating Systems, SharePoint, Software Documentation, Microsoft SQL Server, SCOM, Visual Studio Team..., Netscout, Windows Server, XML, Powershell, VBScript, System Administration
Education
University of Houston-Downtown 2006 — 2009
Bachelors, Computer Information Systems
Texas Southern University
Source Operations Group LLC - Authorized agent for Source Power & Gas LLC March 2012 - Present
Spark Energy July 2010 - December 2011
Spark Energy March 2007 - July 2010
CCC Interactive January 2007 - March 2007
CCC Interactive January 2006 - December 2006
CCC Interactive April 2002 - December 2005
CCC Interactive November 2000 - April 2002
CCC Interactive November 1999 - November 2000
Skills
People Management, Customer Service, Customer Acquisition, Strategic Planning, Training Delivery, Outsourcing, Quality Assurance, Team Building, Process Improvement, Cross-functional Team..., Team Leadership, Project Management, Management, Customer Satisfaction, Call Centers, Business Analysis, Leadership, Training, Strategy, Customer Experience
Education
Vassar College 1993 — 1997
BA Latin American Studies
Universidad Nacional Autónoma de México 1996 — 1996
Junior Year Abroad, Latin American Studies
Alcatel-Lucent September 2012 - Present
Lerner David Littenberg Krumholz & Mentlik September 2007 - August 2012
CCC Interactive 2001 - 2004
Skills
Patent Prosecution, Patent Litigation, Patents, Intellectual Property, Trademarks, Patentability, Copyright Law, Litigation, Licensing, Legal Research, Prosecution, Trade Secrets, Registered Patent..., Software Patents, Invention, Client Counseling
Education
Chicago-Kent College of Law, Illinois Institute of Technology 2004 — 2007
JD
University of Wisconsin-Milwaukee 1992 — 1996
Master's degree
University of Wisconsin-Milwaukee 1989 — 1992
Bachelor of Applied Science (B.A.Sc.)
JPMorgan Chase February 2010 - Present
Maaco Enterprises February 2003 - June 2008
CCC Interactive 2002 - 2004
Skills
Automotive, Operations Management, Profit, Vehicles, Team Building, Continuous Improvement, Sales Management, Parts, Process Improvement, Negotiation, Customer Service, Sales, Strategic Planning
Education
University of Mary Hardin-Baylor 1995 — 1997
Bachelor of Science (BS), Biology, General
Temple College 1994 — 1996
Associate of Science (AS), Biology, General