Central East Community Care Access Centre
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Central East Community Care Access Centre Employees
Central East Community Care Access Centre October 2013 - Present
Sykes Assistance Services January 2013 - October 2013
S.R.T Medstaff February 2012 - January 2013
University Health Network September 2011 - March 2012
University Health Network March 2008 - August 2011
Skills
ICU, Critical Care, Nursing, BCLS, ACLS, Acute Care, Patient Safety, Medical/Surgical, Nursing Education, Inpatient, Patient Education, BLS, NRP, Emergency Nursing, Cardiac Care, Telehealth
Education
Humber College 2011 — 2011
Critical Care Nursing
City University London 2004 — 2007
BSc Hons, Nursing (Adult)
Central East Community Care Access Centre January 2007 - Present
Scarborough Community Care Access Centre September 1996 - December 2006
The Home Care Program for Metropolitan Toronto July 1991 - September 1996
The Victorian Order of Nurses April 1990 - April 1991
Hotel Dieu Hospital August 1988 - January 1991
North York General Hospital September 1986 - August 1988
The Riverdale Hospital June 1985 - February 1987
Skills
Pediatrics, Public Health, Child Development, Palliative Care, Health Education, Treatment, Adolescents, Health Promotion, Community Health
Education
Queen's University 1988 — 1991
Bachelor of Science, Nursing
Ryerson University 1984 — 1986
Diploma, Nursing
Queen's University 1982 — 1984
incomplete, Life Sciences
Henry Street High School 1981 — 1982
MCVI 1977 — 1981
CCVS 1977 — 1977
Central East Community Care Access Centre November 2009 - Present
Merck April 2009 - September 2009
Tremco April 2007 - August 2008
George Weston Bakeries November 2006 - January 2007
Kraft Foods Group May 2005 - August 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Research, Windows, Outlook, Teaching, Administration
Education
McGill University 2008 — 2009
Master of Science (M.Sc.), Occupational Health and Industrial Hygiene
Ryerson University 2003 — 2007
Bachelor of Applied Science (B.A.Sc.), Occupational Health and Industrial Hygiene
Celestica April 2013 - Present
Centennial College March 2015 - Present
Chief Learning Officer Publications September 2013 - Present
Toyota Canada Inc. June 2012 - February 2013
LoyaltyOne January 2011 - February 2012
Central East Community Care Access Centre October 2010 - October 2011
Central East Community Care Access Centre September 2010 - October 2011
McDonald's Restaurants of Canada Limited January 2009 - August 2010
Hospitals of Ontario Pension Plan September 2008 - January 2009
Coca-Cola 2006 - 2008
Skills
Talent Management, Training, Performance Management, Performance Measurement, Executive Coaching, Career Development..., Performance Metrics, Human Resources, Adult Education, Learning Management..., Organizational..., Organizational Design, Organizational Learning, Curriculum Design, Policy Writing, Strategic Planning, Department Budgeting, Strategic Financial..., Client Liaison, Experiential Learning, HR Consulting, Employee Engagement, Written & Oral..., Building Relationships, Board Level, Blended Learning, Strategic Consulting, Onboarding, Orientation Programs, Executive Development, Metric Development, Global Delivery, Vendor Management, Contract Negotiation, 3rd Party Relationships, Leadership Development, Strategic Partnerships, Leadership, Strategy, Coaching, Change Management, Talent Acquisition, Program Management, 360 Feedback, Strategic HR, Workshop Facilitation, Organizational..., Management, Workforce Planning, Succession Planning
Education
York University - Schulich School of Business 2013 — 2015
Candidate for Masters in Adult Training & Development
University of Toronto - Rotman School of Management 2009 — 2009
Certified Coaches Federation 2008 — 2008
Certification
Certified Coaches Federation 2008 — 2008
Neuro Linguistic Programming Practioner
Centennial College 2002 — 2004
Diploma
York University - Glendon College 1991 — 1995
Ryerson University
Sir Wilfrid Laurier
Canadian Tire June 2014 - Present
Canadian Tire April 2012 - June 2014
Central East Community Care Access Centre 2011 - February 2012
Central East Community Care Access Centre January 2010 - September 2011
Town of Markham June 2008 - August 2009
Skills
Mediation, Organizational..., Administration, Coaching, Performance Management, Strategic Planning, Employee Relations, Healthcare, Customer Service, Microsoft Office, Change Management, Employment Law, HR Policies, Excel, Customer Relations, Word, Leadership Development, Problem Solving, Supervisory Skills, PowerPoint, Research, Team Building, Outlook, Scheduling, Mentoring, Negotiation, Public Speaking, Non-profits, Investigations, Time Management, Workshop Facilitation, Process Scheduler, Conflict Resolution, Personnel Management, Policy, Training
Education
Prosci Change Management 2014 — 2014
Certification
Seneca College of Applied Arts and Technology 2009 — 2011
Certificate: Human Resource Management, Human Resource Management
York University 2009 — 2010
Certificate, Dispute Resolutions
Trent University 2004 — 2008
Honours Degree, Double major in History and Cultural Studies
Markville
Allianz Global Assistance Canada January 2015 - Present
TIC Travel Insurance August 2008 - Present
Central East Community Care Access Centre September 2007 - March 2008
AstraZeneca Canada Inc. March 2006 - February 2007
SNC Lavalin ProFac October 1999 - October 2005
Sobeys December 1997 - October 1999
The Oshawa Group Ltd December 1997 - February 1999
Canadian Tire Corporation January 1994 - December 1997
OMERS 1989 - 1994
Skills
Change Management, Program Management, Business Analysis, Strategic Planning, Project Management, Process Improvement, CRM, Budgets, IT Strategy, Strategy, Employee Relations, Executive Management, Management, Case Managment, Technical Recruiting, Organizational...
Education
Sheridan College 1983 — 1985
Electronic Data Processing
Hewitt Equipment Ltd December 2014 - Present
Hewitt Equipment Ltd July 2010 - November 2014
OACCAC (The Ontario Association of Community Care Access Centres) June 2010 - June 2012
Central East Community Care Access Centre June 2000 - September 2010
Hewitt Equipment Ltd October 2008 - July 2010
Skills
Team Building, Operations Management, Strategic Planning, Process Improvement, Contract Negotiation, Customer Service, Negotiation, New Business Development, Leadership, Team Leadership, Continuous Improvement, Organizational..., Six Sigma, Performance Management, Change Management, Strategy, Cross-functional Team..., Coaching, Program Management, Logistics, Training, Supply Chain Management, Management, Project Management
Education
Heriot-Watt University
MSc, Strategic Planning
Heriot-Watt University
MBA Specialism, Public Administration
Heriot-Watt University
MBA Specialism, Human Resource Management
Heriot-Watt University
MBA, Business Administration
Central East Community Care Access Centre October 2014 - Present
D'Youville College 2012 - Present
HF Connecting Health NPLC May 2013 - October 2014
Trillium Health Partners October 2011 - May 2013
CANES Family Health Team November 2010 - October 2011
Sheridan Institute of Technology and Advance Learning 2008 - 2011
McMaster Hospital March 2006 - February 2008
Family Practice April 2006 - January 2008
Hamilton General Hospital April 2004 - March 2007
Thomas Health Care 2002 - 2007
Skills
Nursing Education, Nursing, Acute Care, Hospitals, Healthcare, Pediatrics, BLS, Nurse Practitioners, Public Health, Healthcare Management, Health Education, Inpatient, Primary Care, Patient Safety, Disease Management, ACLS, Health Promotion, Mental Health, Patient Education, Quality Improvement, Patient Advocacy, Treatment, Prevention, Diabetes, Community Health, Chronic Illness, Health Policy, Wellness, Program Development, Clinics, Healthcare Consulting, Clinical Research, Medical/Surgical
Education
Aveta Business Institute 2013 — 2013
Six Sigma - Green Belt Certified, Business
D'Youville College 2009 — 2010
FNP, Family Nurse Practitioner
D'Youville College 2006 — 2008
MS, Masters of Science
Ryerson University 2000 — 2004
BScN, Bachelors of Science in Nursing
Central East Community Care Access Centre May 2012 - Present
Chrysalis Consulting September 1996 - Present
Central East Local Health Integration Network January 2012 - May 2012
Rogers Communications October 2009 - June 2010
TD Bank Group July 2008 - December 2008
Heaman Communication Services July 2007 - October 2007
Gluskin Sheff + Associates February 2006 - September 2006
Bell Canada May 1993 - August 1996
Bell Canada 1987 - 1993
Bell Communications Systems Inc. 1981 - 1987
Skills
SDLC, Business Process..., Call Center, Process Improvement, MS Project, Leadership, Strategic Planning, Change Management, Program Management, Customer Service, Contact Centers, Stakeholder Management, Business Process, Project Management, Team Leadership, Team Building, Call Centers, Consulting, Coaching, Training
Education
Humber College
Telecommunications Management Diploma
S.R.T Med-Staff May 2014 - Present
S.R.T Med-Staff January 2010 - May 2014
Central East Community Care Access Centre December 2007 - December 2009
Scarborough CCAC 2002 - 2007
Skills
Healthcare Management, Healthcare, Home Care, Change Management, Clinical Research, Healthcare Information..., Elder Care, Hospitals, Nursing, Public Health, Patient Advocacy, Program Development, Case Management, Health Promotion, Quality Improvement
Education
University of Toronto 2013 — 2015
York University - Schulich School of Business 2010 — 2014
University of Waterloo 2012 — 2012
Ryerson University 1987 — 1991
BScN, nursing
Central East Community Care Access Centre October 2012 - Present
Freelance Writer March 2007 - Present
Art by Diana January 1992 - Present
Heart and Stroke Foundation June 2007 - October 2012
DRAVA March 2011 - June 2012
McGraw-Hill Higher Education December 2002 - July 2005
Skills
Supervisory Skills, Direct Sales, Event Management, Volunteer Management, Fundraising, Non-profits, Microsoft Office, Charities, Teaching Adults, Presenter, Presentation Coaching, Presentation Development, Sales, System Administration, Nonprofits, Grant Writing, Strategy, Public Speaking, Organizational..., Staff Development, Training, Program Management, Leadership, Time Management, Policy, Recruiting, Management, Administration, Workshop Facilitation, Teaching, Interviews, Program Development, Community Development, Event Planning, Leadership Development, Community Outreach, Strategic Planning, Presentations, Public Relations, Strategic Communications, Philanthropy, Social Media
Education
University of Toronto at Scarborough 1992 — 1999
Honours Bachelor of Arts-with Distinction, Specialist in Fine Art Studio, with Distinction 3.48
Durham College 2010 — 2012
Teaching and Training Adults, Writing for the web, A+
Fleming College 2009 — 2010
Certificate in Volunteer Management, Volunteer Management, A
The Scarborough Hospital July 2012 - March 2015
Extendicare March 2011 - March 2012
Health Quality Ontario October 2009 - December 2010
Rouge Valley Health System December 2008 - August 2009
North York General Hospital November 2007 - October 2008
Ministry of Health and Long-Term Care September 2006 - August 2007
Central East Local Health Integration Network November 2005 - May 2006
Central East Community Care Access Centre March 2003 - February 2006
Canadian Armed Forces September 1991 - 1994
Skills
Process Improvement, Business Process..., Change Management, Healthcare, Lean Healthcare, Six Sigma, Leadership, Strategy, Training, Hospitals, Business Process Mapping, Management, Executive Coaching, Coaching, Kaizen, PDCA, Team Leadership, Project Management, Policy, Performance Improvement, Workshop Facilitation, Quality Management, A3, Value Stream Mapping, Failure Modes, Poka Yoke, DMAIC, Continuous Improvement, Analysis, Quality Improvement, Facilitating change, Process Mapping, 5S, 6S, SIPOC, Pareto Analysis, 5 Why, Ishikawa, Quality Control, Kanban, 3P, Nursing, Lean Transformation, Facilitation, Lean Thinking
Education
Leading Edge Group 2014 — 2015
Lean Healthcare Black Belt
University of Michigan College of Engineering 2014 — 2014
Lean Logistics for Healthcare Professional Program
MoreSteam University 2010 — 2010
Canadian Health Lean Six Sigma Yellow Belt, Lean Six Sigma, A+
Moresteam University 2010 — 2010
Canadian Health Lean Six Sigma Green Belt, Lean Six Sigma, A+
University of Toronto 2004 — 2006
MHSc., Health Administration
Western University 1992 — 1999
B.A. and BSc.N, Sociology and Nursing
Brampton Bombers Jr B Hockey Club 2015 - Present
Vision Hockey April 2013 - Present
Chip N Chase Hockey January 2010 - Present
Central East Community Care Access Centre June 2001 - Present
Toronto Jr. Canadiens April 2012 - 2015
Toronto Titans March 2010 - April 2011
Toronto City Blues AA Hockey Club - Assistant Coach August 2008 - April 2010
Skills
Access, Athletics, Blogging, Coaching, Event Management, Event Planning, Fundraising, Strength Training, Team Building, Social Media, Recruiting, Sports, Sponsorship, Sports Management, Teaching
Education
Fleming College 2000 — 2001
Liberal Arts, General Art & Science
Centennial College 1999 — 2000
Liberal Arts
Flemingdon-Thorncliffe Food Security Network May 2015 - Present
City of Toronto October 2014 - Present
Central East Community Care Access Centre June 2014 - Present
Birchmount Bluffs Neighbourhood Centre January 2014 - Present
Viqarunnisa Noon School and College July 2000 - Present
Thorncliffe Neighbourhood Office February 2014 - April 2014
Mastermind School July 1998 - June 2000
Skills
Research, Public Speaking, Curriculum Development, Teaching, Curriculum Design, Customer Service, Management, Editing, Higher Education, Strategic Planning
Education
Presidency University 2011 — 2016
Master’s Degree, English Language Teaching
National University of Bangladesh 2006 — 2007
Bachelor’s Degree, Education
University of Dhaka 1998 — 1999
Master’s Degree, English Literature
University of Dhaka 1994 — 1997
Bachelor’s Degree, English Literature
Central East Community Care Access Centre November 2011 - Present
Central East Community Care Access Centre July 2011 - November 2011
Comcare Health Services July 2008 - July 2011
Distress Centres of Toronto June 2005 - September 2006
COTA Health 2006 - 2006
Education
George Brown College 2007 — 2009
Diploma, Social Service Worker
Central East Community Care Access Centre October 2011 - Present
Ontario Agency for Health Protection and Promotion October 2009 - January 2011
Ontario Hospital Association October 2006 - October 2009
Skills
Healthcare, Microsoft Office, Microsoft Excel, Clinical Research, Healthcare Management, Hospitals, Quality Improvement, Public Speaking, Nonprofits, Microsoft Word, Policy, Event Management, PowerPoint, Outlook
Education
Trent University
B.A. Hons., Psychology, Philosophy
University of Toronto
Central East Community Care Access Centre January 2012 - Present
Lakeridge Health 2003 - 2010
ACCESS Community Services Limited 2001 - 2003
HILL Program 1997 - 2001
Skills
Case Managment
Education
Ryerson University
MSW,BSW
Central East Community Care Access Centre 2011 - Present
Skills
Public Speaking, Nursing, Strategic Planning, Teamwork, Microsoft Office, Microsoft Excel, Team Leadership, Clinical Research, Social Media
Education
State University of New York at Buffalo 2009 — 2011
MSW, Social Work
Central East Community Care Access Centre February 2014 - Present
AgeComfort.com September 2012 - February 2014
Intellinet Global Services Limited December 2007 - June 2012
American Express May 2005 - December 2007
Skills
Customer Service, Business Analysis, Vendor Management, Customer Experience, Management, Process Improvement, Retail, Analytics, Change Management, Project Management, Financial Analysis, Sales
Education
Guru Nanak Dev University
Bachelor's degree, Public Administration
St. Joseph's Boys' School.