CenturyLink Company
Industry: Telecommunications company
DescriptionCenturyLink, Inc. is an American telecommunications company, headquartered in Monroe, Louisiana, that provides communications and data services to residential, business, governmental, and wholesale customers in 37 states. Customer service: 00 800 7288 4743 Headquarters: Monroe, Louisiana, United States CEO: Jeffrey Storey (23 May 2018–) Subsidiaries: Level 3 Communications, Qwest, Savvis,
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7,815 CenturyLink employees in database. Find out everything there's to know about CenturyLink employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
CenturyLink Employees
RaceTrac Petroleum July 2015 - Present
Aptean June 2013 - June 2015
CenturyLink February 2007 - May 2013
Insight Global (contract with American Express) June 2005 - January 2007
The Answer Group September 2003 - July 2005
Skills
Technical Support, SharePoint, Management, Customer Service, Windows Server, Help Desk Support, Software Documentation, Windows, Process Improvement, Software Development, Microsoft Exchange, Active Directory, VMware Workstation, VMware vCenter, Mac OS
Education
Florida Atlantic University 1999 — 2003
Bachelor of Arts (BA), Management Information Systems, General
CenturyLink February 2015 - Present
CSC August 2012 - February 2015
CSC August 2012 - February 2015
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, Leadership, PowerPoint, Windows, Troubleshooting, HTML, Active Directory, Windows Server, Security, System Administration, Servers, Linux, Java, SQL, Program Management, Network Administration, Operating Systems, Databases, ITIL, Research, Networking, Software Documentation, VMware, Windows 7, Computer Hardware, Cloud Computing, Microsoft SQL Server, Cisco Technologies
Education
Farmingdale State University of New York 2008 — 2010
Bachelor of Science (B.S.), Computer and Information Systems Security/Information Assurance
West Hempstead High School 2000 — 2004
High School
Nassau Community College
Associate of Science (A.S.), Criminal Justice/Police Science
West Hempstead
Kaplan Test Prep April 2013 - Present
CenturyLink May 2002 - June 2012
Talk America August 2000 - May 2002
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, English, Windows, Outlook, Published Author, Radio Host, Community Outreach, Internet, Leadership, Modeling, Negotiation, Problem Solving, Writing, Marketing Communications, Coaching
Education
Everest University-North Orlando 2008 — 2011
Associate of Science (AS), Criminal Justice and Corrections, GPA 3.65
Neiman Marcus August 2014 - Present
Crate & Barrel November 2013 - August 2014
JustFab April 2014 - June 2014
CenturyLink June 2012 - September 2013
Dean Morris Law Firm, L.L.P. October 2011 - June 2012
Skills
Social Media, Fashion, Organization, Merchandising, Visual Merchandising, Retail, Marketing, Sales, Microsoft Office, Social Networking, Customer Service
Education
Fashion Institute of Design & Merchandising 2013 — 2014
Associate of Arts (AA), Merchandise Marketing
ULM 2009 — 2013
Bachelor of Business Administration (B.B.A.), Marketing
Fayetteville Technical Community College January 2012 - Present
CenturyLink October 2011 - October 2012
Moorehead Communications June 2011 - September 2011
SYNERDYNE TECHNO SYSTEMS June 2010 - January 2011
US Army June 2009 - June 2010
CVS Caremark Corporation July 2008 - January 2009
MIDTOWN PHARMACY April 2007 - January 2008
IPEC FOOD SERVICE October 2006 - February 2007
Skills
Healthcare, Microsoft Office, Recruiting, Customer Service, Leadership, Selling, Teamwork, Time Management, Call Centers, Training, Public Speaking, Sales
Education
Fayetteville Technical Community College 2012 — 2014
Associate's degree, Business Administration, Sophomore
Star Technical Institute- Newark 2008 — 2009
Vocational, Surgical Technology
AMA University- Philippines 2002 — 2003
Information technology, Information Technology
STI College- Philippines 1994 — 1995
Vocational Study, Computer Programming
CenturyLink August 1988 - Present
Sprint Nextel August 1988 - July 2008
Sprint Nextel June 1999 - January 2005
Sprint United Tel of Florida 1994 - 1999
Skills
Manager Data Center Ops, Operations Management, Staff Supervision, Data Center, Cisco, Network Engineering, LAN/WAN, Data Center Space, power and..., VoIP, IP, LAN-WAN, Cisco Technologies, MPLS, Ethernet, Networking, Routers, Disaster Recovery, WAN, Frame Relay, Switches, Wireless
Education
Florida Institute of Technology 2000 — 2001
Certificate in Network Administration, IT Network
Seminole State College of Florida 1977 — 1980
No degree, Business, Management, Marketing, and Related Support Services, B average
Lake Brantley High School 1974 — 1977
CenturyLink January 2015 - Present
Scotty B Productions July 2011 - Present
COMPLETE weddings + events June 1994 - Present
CHAUVET August 2011 - July 2013
COMPLETE weddings + events July 2004 - June 2011
Skills
Emcee, Weddings, Photography, Corporate Events, Entertainment, Wedding Planning, Sound, Video, DJ, Trade Shows, Video Production, Web Design, HTML, CSS, Adobe Fireworks, Voice Over, Final Cut Express, HTML 5, Social Media, Event Planning, Lighting, Videography, Video Editing, Public Speaking, Photoshop, Receptions, Event Management, Music, Marketing, Social Media Marketing, Customer Service, Sales, Audio Editing, Radio Broadcasting, Parties, Private Events, Social Networking, Live Sound, Lighting Design, Audio Engineering
Education
Metropolitan Community College 2014 — 2016
Web Design
Miami Dade College 2013 — 2014
Web Design / Development
Emporia State University 1989 — 1992
Music/ Communications
Wamego High School 1985 — 1989
H.S. Diploma
Suddenlink Communications April 2013 - Present
CenturyLink August 2011 - January 2013
Edgewater & Colorado Belle Resorts April 2011 - February 2012
Cablevision September 2008 - March 2011
Walmart November 2003 - September 2008
Barnstable Broadcasting 2007 - 2007
Barnstable Broadcasting 2007 - 2007
Barnstable Broadcasting 2007 - 2007
Barnstable Broadcasting 2007 - 2007
Barnstable Broadcasting 2007 - 2007
Skills
Customer Service, Promotions, Call Center, Telecommunications, Customer Relations, Television, Broadband, VoIP, Billing, Troubleshooting, Microsoft Office, Avaya, Ethernet, WAN, Wireless, Budgeting, Cisco, Routers, Social Media, Word, Excel, Inside Sales, Cold Calling, Microsoft Excel, Computer Hardware, Call Centers
Education
Five Towns College 2003 — 2007
Bachelor of Science, Broadcast Journalism
Mediacom Communications May 2013 - Present
CenturyLink April 2008 - February 2011
District 150 Schools April 2005 - April 2008
Brooks, Jordan & Associates, Inc 1992 - 2005
Sunshine Ice Cream Distribution 1987 - 1989
Major, Value, Binor Rent a car 1983 - 1989
Golden Pagoda Restaurant 1984 - 1987
Skills
Paralegals, Office Management, Sales, Clerical Skills, Customer Service..., Car Rental, Direct Sales, Restaurant Management, New Restaurant Openings, Bartending, Accounts Receivable, buyer, Marketing, Training, Recruiting, Management, Customer Service, Account Management, Customer Satisfaction, Call Centers
Education
Florida Metropolitan University 1997 — 1999
Master's Degree, Business Administration and Management, General
Warner University 1995 — 1997
Bachelor's degree, Organizational Management
Florida Metropolitan University 1987 — 1991
Associate's degree, Legal Assistant/Paralegal
CenturyLink February 2012 - November 2012
Sam's Club August 2011 - February 2012
Walmart July 2010 - April 2011
Skills
Sales, Customer Service, PowerPoint, Microsoft Excel, Selling, Microsoft Word, Telephone Skills, Psychology, Customer Satisfaction, Customer Experience, Retail, Call Centers, Retail Sales, Data Entry, Cold Calling, Leadership, Microsoft Office, Outlook, Teamwork, Cashiering, Sales Process, Store Management, Telecommunications, Mentoring, Teaching, Social Services, Social Skills, Sociology
Education
Elizabeth City State University 2008 — 2011
Bachelor of Arts (BA), Sociology
Autodesk June 2015 - June 2015
CenturyLink March 2015 - March 2015
Denver Technology January 2015 - March 2015
AntiCupid Short Film Trailer December 2014 - December 2014
Capital V, Inc. December 2014 - December 2014
Asius Technologies, LLC November 2014 - December 2014
The Secret Short Film October 2014 - December 2014
Emerson November 2014 - November 2014
RDA Advantage September 2014 - November 2014
Vekeo April 2014 - August 2014
Skills
Film Editor, Adobe photoshop, Final Cut Pro, Adobe Premiere, After Effects, Editing, Premiere, Post Production, Producing, Storyboarding, Adobe Creative Suite, Motion Graphics, Visual Effects, Short Films, Video, Television, Sound, Photoshop, Video Production, Video Editing, Film, Commercials, Music Videos, Photography
Education
Colorado Film School 2012 — 2014
Associate of Fine Arts, Post Production, 3.95/4
Fairleigh Dickinson University 2007 — 2009
Master of Science (M.S.), Medicinal and Pharmaceutical Chemistry, 3.54/4
Shri Sarvajanik Pharmacy College 2003 — 2007
Bachelor of Pharmacy (B.Pharm.), Pharmacy
CenturyLink June 2011 - Present
CenturyLink Business June 2009 - June 2011
Embarq June 2007 - June 2009
Embarq October 2004 - June 2007
Skills
Sales Organization..., Management, Project Management, Salesforce.com, Team Building, Training, Strategy, Event Planning, Call Centers, Cloud Computing, Cross-functional Team..., Networking, Sales, Sales Operations, Selling, Leadership, Managed Services, Telecommunications
Education
University of Central Florida
Masters in Business Administration (M.B.A.), Business/Information Systems
Florida A&M University
Bachelor of Science (B.S.), Computer Information Systems, Summa Cum Laude
CenturyLink June 2015 - Present
Verizon Enterprise Solutions July 2014 - May 2015
Terremark a Verizon Company August 2012 - May 2014
Terremark March 2011 - August 2012
MetLife January 2010 - March 2011
Skills
Contract Negotiation, Customer Service, Sales Process, Sales Management, Direct Sales, Account Management, Collocation, Cloud Computing, Hybrid Cloud, Co-location, Team Building, Team Leadership, Selling, Sales, Negotiation, Management, Customer Retention, Solution Selling, Data Center, Managed Services, Telecommunications, CRM
Education
Florida International University 2001 — 2006
Batchelors, Psychology
Corvisa 2014 - Present
SocialVolt 2010 - Present
CenturyLink 2008 - 2009
EMBARQ Corporation 2006 - 2008
EMBARQ Corporation 2005 - 2006
Sprint 2004 - 2005
Sprint 2001 - 2003
Birch 2000 - 2001
Skills
Strategy, CRM, Cross-functional Team..., Start-ups, Management, Product Management, E-commerce, Marketing, Leadership, Marketing Strategy, Program Management, Strategic Planning, Telecommunications, Policy, Project Management, Solution Selling, Product Marketing, Advertising, Selling, Sales, Social Media, Enterprise Software
Education
Emporia State University
BS, Business Administration
Rockhurst University
MBA, Finance
CenturyLink 2011 - Present
Gage Marketing 2010 - June 2011
InFocus 2005 - 2008
Critical Mass 2003 - 2005
Type A 1998 - 2003
Goldberg Moser O'Neill 1998 - 1999
Aspen Technolgy Marketing 1997 - 1998
Publicis 1996 - 1997
Young & Roehr Group 1996 - 1996
Skills
Multi-channel Marketing, Online Advertising, Advertising, E-commerce, Event Management, Vendor Management, Product Launch, Contract Negotiation, Global Marketing, Marketing, Public Relations, Go-to-market Strategy, Channel, Integrated Marketing, Email Marketing, Entrepreneurship, Digital Marketing, Marketing Strategy, Marketing Communications
Education
Emerson College 1994 — 1996
Masters in Global Marketing Communication and Advertising
Northwest Nazarene University 1988 — 1994
Bachelors of Arts, Business Administration and Marketing
CenturyLink July 2015 - Present
CenturyLink May 2014 - August 2014
Red Bowl Asian Bistro November 2013 - January 2014
Juicy Couture June 2013 - January 2014
Fairfield University September 2012 - April 2013
Tulfra.com May 2012 - January 2013
Harmon/Face Value Stores March 2010 - June 2011
Skills
Facebook, Sales, Marketing, Social Media Marketing, Retail, Social Media, Fashion, Social Networking, Graphic Design, Management, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Photoshop, Salesforce.com, NetSuite, Time Management, Customer Service
Education
Elon University 2013 — 2015
BSBA, Marketing, Senior
Fairfield University 2011 — 2013
Marketing
Northern Valley Regional High School at Old Tappan 2007 — 2011
High School Diploma
Pica8, Inc. August 2015 - Present
TGC-Global, Inc June 2012 - July 2015
CenturyLink June 1998 - March 2012
Prodigy Services Company February 1990 - June 1998
Graphnet February 1981 - February 1990
Teaneck Public Schools September 1979 - February 1981
Skills
IT Consulting, Professional Services, Network Planning, Managing High..., Mathematics Education, Musician, Network Design, Telecommunications, Consulting, Cloud Computing, VoIP, Cisco Technologies, High Performance Teams, Vendor Management, Management, Security, Data Center, Managed Services, Unified Communications, IT Strategy, SaaS, Firewalls, Networking, Strategy, MPLS, Solution Selling, Call Centers, Program Management, ITIL, Disaster Recovery, Telephony, Juniper, TCP/IP, Servers, Service Delivery, Software Development, IT Service Management
Education
Rutgers College
Bachelor’s Degree, Mathematics
Fairleigh Dickinson University 1980 — 1982
Graduate work - 24 credits, Computer Science
Bergenfield HS, Bergenfield NJ
Cristy Pennell, LMT October 2011 - Present
CenturyLink March 1993 - April 2011
Embarq 2009 - 2009
Embarq December 2005 - December 2007
Sprint March 1993 - May 2005
Skills
Process Improvement, Call Center, Cross-functional Team..., Strategic Planning, Telecommunications, Sales, VoIP, Unified Communications, Sales Operations, Marketing, Management, Product Management, Call Centers, Coaching, Change Management
Education
Rollins College 2000 — 2003
MBA, Management, Marketing
Rollins College - Crummer Graduate School of Business 2000 — 2003
MBA, Marketing & Management
Florida International University 1988 — 1992
BS, Mass Communications & English (Double Major)
St. Brendan High School 1985 — 1988
High school diploma
Gartner January 2015 - Present
Gartner January 2013 - January 2015
Gartner November 2010 - January 2013
CenturyLink March 2010 - October 2010
Comcast Cable, Inc. June 2008 - March 2010
Garden Street Iron & Metal, Inc. October 2007 - June 2008
Countrywide Full Spectrum Lending July 2007 - September 2007
CS & Sons Corp August 2005 - July 2007
Entech Computer Service December 2004 - August 2005
Skills
Account Management, SaaS, Cloud Computing, Solution Selling, Direct Sales, Professional Services, Sales, Sales Management, Sales Process, Telecommunications, Team Building, Enterprise Software, Business Development, B2B
Education
Florida Gulf Coast University 2005 — 2009
Bachelor of Science, Marketing Management
CenturyLink June 2011 - Present
Verizon Business January 2009 - January 2011
Verizon Business August 2006 - January 2009
MCI December 2004 - August 2006
MCI April 1999 - December 2004
MCI February 1996 - April 1999
MCI October 1994 - February 1996
MCI July 1993 - October 1994
MCI September 1990 - July 1993
MCI June 1989 - August 1989
Skills
Managed Services, Telecommunications, VoIP, Cloud Computing, Data Center, MPLS, Wireless, Disaster Recovery, SIP, Professional Services, Enterprise Software, Selling, Co-location, SIP Trunking, Unified Communications, Routing, Telephony, IP, Avaya, Networking, Cisco Technologies, Sales Operations, Call Centers, Network Design, Ethernet
Education
SUNY Polytechnic Institute 1988 — 1990
Bachelor of Science, Telecommunications
Erie Community College 1985 — 1988
Associate in Applied Science, Electrical Engineering Technology
Casa Systems September 2014 - Present
CenturyLink December 2012 - September 2014
CenturyLink April 2011 - December 2012
Centurylink October 2009 - April 2011
CenturyLink October 2008 - October 2009
CenturyLink January 2008 - October 2008
MRV Communications March 2007 - January 2008
Alcatel-Lucent January 2004 - March 2007
Photuris Communications January 2003 - January 2004
Alcatel February 2000 - January 2003
Skills
MPLS, IP, Ethernet, Data Center, Cloud Computing, Unified Communications, Solution Selling, Wireless, Managed Services, Telecommunications, SIP Trunking, Cisco Technologies, VoIP, Sales Management, Co-location, Sales Engineering, Strategy, CRM, SIP, SDH, Optical Fiber, Networking, Leadership, Channel Partners, Hosted Services, WAN, Security, LAN-WAN, Transmission, LTE, CMTS, WiFi, Wireless Broadband, Mobile Technology
Education
Florida Agricultural and Mechanical University 1985 — 1989
BS
inContact January 2011 - December 2014
CenturyLink June 2009 - December 2009
Embarq April 2008 - June 2009
Embarq March 2005 - April 2008
Sprint August 2003 - March 2005
Sprint PCS January 2000 - August 2003
Sprint PCS August 1996 - January 2000
Skills
Vendor Management, Critical Analysis, Call Center, Strategic Planning, SaaS, Integration, Project Management, Critical Thinking, Telecommunications, SDLC, Business Analysis, Security, Management, Program Management, Business Intelligence, Call Centers, Unified Communications, Project Planning, Requirements Analysis, Troubleshooting, VoIP, Cloud Computing, IVR, Wireless, Pre-sales, Software Development, IT Strategy, Cross-functional Team..., Process Improvement, Start-ups, Leadership, Strategic Partnerships, Strategy, Professional Services, CRM, Data Center, Product Management, Team Leadership
Education
Johnson County Community College 2009 — 2009
EMT Certification
Rockhurst University 1998 — 2000
Florida Institute of Technology 1988 — 2000
AS Aviation Management
Jesus Was Homeless November 2008 - Present
Gateway Branson Church March 2012 - Present
Developer Direct Realty, LLC October 2008 - Present
CenturyLink August 2008 - November 2013
Alltel Wireless October 1999 - June 2006
A Pizza To Go April 1998 - October 2001
Singing Sensations Recording Studio January 1988 - July 2001
Skills
Non-profits, Marketing, Business Development, Community Outreach, Leadership, Microsoft Office, New Business Development, Social Networking, Organization, Customer Service, Marketing Communications, Promotions, Team Building, Public Relations, Nonprofits, Training, Fundraising, Customer Satisfaction, Start-ups, Public Speaking, Advertising, Sales, Strategic Planning, Sales Management, Social Media, Event Planning
Education
Emporia State University 1986 — 1986
None, Business
Dodge City Community College 1985 — 1986
None, General
CenturyLink February 2014 - Present
Arc.ink August 2006 - November 2008
Skills
Windows, Python, C, C#, C++, HTML, JavaScript, Linux, PHP, Programming, MySQL, SQL, Software Engineering, Microsoft Excel, Customer Service
Education
Florida Gulf Coast University 2013 — 2015
Edison Community College
AA, Computer Software Engineering
Centurylink December 2014 - Present
Parsons June 2014 - November 2014
USAF October 2010 - May 2014
USAF September 2008 - October 2010
United States Air Force September 2004 - August 2008
Skills
Security+, Disaster Recovery, Network+, Wireless Security, Computer Forensics, Global Information..., Vulnerability Assessment, Vulnerability Management, Information Assurance, Network Security, Military, Security Clearance, Security, Information Security, DoD, Computer Security, Leadership, Human Resources, Team Leadership, SharePoint, CISSP, Quality Assurance, Training, Networking, Network Administration, Policy, NIST, Management, Information Security..., COMSEC, Top Secret, DIACAP, Command, FISMA, Intrusion Detection, IDS, Security Policy, Security Management, Incident Response, Program Management, C&A, IPS, Air Force, Nessus, Vulnerability Scanning, Physical Security, CompTIA Security
Education
Western Governors University 2009 — 2012
MS Information Security and Assurance
Villanova University 2007 — 2008
Embry-Riddle Aeronautical University 2001 — 2005
BS
CenturyLink March 2010 - Present
AT&T August 2002 - March 2010
BellSouth Business / AT&T March 1999 - July 2002
Skills
Managed Services, Long Distance, Co-location, Hosted Services, SIP Trunking, Private Line, VoIP, Cloud Computing, Sales Operations, Unified Communications, T1, MPLS, Telecommunications, Frame Relay, SIP, Selling, Telephony, Networking, Optical Fiber, Solution Selling, WAN, Direct Sales, Call Centers, Ethernet, Wireless, IP, Data Center, DSL, LAN-WAN, Avaya, PRI, Sales Engineering, Broadband, Metro Ethernet, Channel Partners, Internet Services, Professional Services, Network Design, ATM networks, Cisco Technologies, Fiber Optics, Network Architecture, Video Conferencing
Education
Florida Atlantic University 2000 — 2002
MBA, Business
University of Florida
BA, Sociology
CenturyLink October 2009 - Present
CenturyLink May 1990 - September 2009
Skills
VoIP, MPLS, Metro Ethernet, Telephony, Sales Engineering, Wireless, Unified Communications, Ethernet, Telecommunications, Product Management, Network Design, Managed Services, IP, SIP Trunking, SIP, Cisco Technologies, LAN-WAN, Co-location
Education
Fayetteville State University 1986 — 1990
Bachelor, Mathematics and Computer Science
Sprint December 2012 - August 2015
Mango Moving, LLC May 2011 - December 2012
Target October 2010 - June 2011
CenturyLink February 2010 - May 2010
CenturyLink January 2010 - February 2010
Embarq April 2007 - December 2009
Sprint 2003 - 2007
Sprint 2000 - 2003
Skills
Benefits Administration, Leadership, Process Improvement, Coaching, Customer Service, Project Management, Employee Training, Workforce Management, Curriculum Design, Customer Satisfaction, Human Resources, Call Center, Management, Call Centers, Employee Benefits, Training
Education
eCornell
Certificate Program - Plant Based Nutrition
Emporia State University
BSE
Kansas State University
Masters
Experis (Formerly known as Jefferson Wells) May 2010 - Present
Experis 2010 - Present
CenturyLink 2011 - 2012
Jefferson Wells Risk Advisory Services 2010 - May 2011
Qwest Communications 2010 - 2011
Klein Business Controls & Consulting, LLC September 2003 - 2010
Cenveo 2003 - 2007
AT&T Broadband 2000 - 2003
MediaOne / US West 1998 - 2000
AT&T 1980 - 1996
Skills
Sarbanes-Oxley Act, IT Audit, Internal Audit, Internal Controls, Auditing, Program Management, Sarbanes-Oxley, Information Technology, Security, Financial Risk, Fraud, Enterprise Risk..., COSO, COBIT, Risk Assessment, Consulting, GAAP, Information Security, CISA, Software Documentation, Business Process, Project Management, PCI DSS, Business Continuity, Information Security..., Disaster Recovery, Management, Governance, ERP, Business Process..., Risk Management, Leadership
Education
Fairleigh Dickinson University 1985 — 1991
BS, Accounting & Finance
CenturyLink – NATIONAL NETWORK OPS 1 January 2012 - Present
CenturyLink December 2001 - Present
CenturyLink – Network Operations Center February 2006 - January 2012
Embarq - Business Service Assurance Center January 2005 - January 2006
Skills
Telecommunications, Program Management, Troubleshooting, Networking, IP, OSS administration, Call Centers, Network Elements, Configurations, Support Systems, Job Coaching, Telephony, Customer Service, Linux, Computer Network..., Process Improvement, Technical Support, Vendor Management, VoIP, Wireless
Education
Johnson County Community College
General Studies
Emporia State University
CenturyLink January 2014 - Present
GameStop July 2012 - December 2013
Advance Auto Parts August 2008 - April 2012
Kids-Footlocker March 2008 - August 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Sales, Leadership, Product Development, Merchandising, Retail, Inventory Management, Time Management, Customer Service, Customer Satisfaction, Facebook, Data Entry, Telephone Skills, Outlook, Teamwork, Visual Merchandising
Education
Florida Agricultural and Mechanical University 2006 — 2013
Bachelor's degree, Spanish Language and Literature/ Military Science, 2.4
National Flood Services August 2012 - Present
CenturyLink November 2011 - August 2012
North Valley Hospital October 2008 - November 2011
Kalispell Regional Medical Center May 2007 - October 2008
Skills
CCNA, CompTIA A+ Certification, CompTIA Network+, Security+, •CIW Web Foundations..., •CIW JavaScript..., Microsoft Certified..., Meditech, Citrix, ShoreTel, LAN-WAN, Cisco Technologies, Ciena, System Administration, Systems Analysis, Network Design, VoIP, Routing, Server Administration, Network Administration, Cisco Nexus, VMware, VPN, Networking, WAN, Firewalls, Switches, Routers, Cisco Security, Wireless Networking, VLAN, Cisco Wireless, Network Engineering, Cisco Routers, Active Directory, Servers, MCITP Enterprise..., Network Security, Virtualization, Cisco IOS, VMware ESX, Blackberry Enterprise..., Network Architecture, Windows Server, ASA, Cisco Certified, Catalyst Switches, Load Balancing, TCP/IP, EIGRP
Education
Western Governors University 2010 — 2014
Bachelor of Science (B.S.), Networks Design and Management Emphasis
Flathead Valley Community College 2005 — 2007
Associate of Arts and Sciences (A.A.S.), Information Technology
Servato Corp. May 2014 - Present
GotoInterview.com April 2013 - Present
VXG Capital / Venture X Group August 2012 - May 2014
The Idea Village November 2013 - April 2014
CenturyLink January 2007 - August 2012
Venture X Group, Inc. July 1998 - January 2007
BellSouth May 1994 - August 1998
US Army May 1989 - May 1995
Skills
Strategic Planning, Mergers, Entrepreneurship, Venture Capital, Project Planning, Business Development, Business Strategy, New Business Development, Start-ups, New Venture Launch, New Venture Formation, New Venture Development, Corporate Venture..., Growth Strategies, Management Consulting, Strategy, Program Management, Management, Change Management, Strategic Partnerships, Competitive Analysis, Leadership, Cross-functional Team..., Product Management, Telecommunications, Corporate Development, Contract Negotiation, Product Development, Product Marketing, Business Planning, Marketing Strategy, P&L Management, Executive Management, Business Analysis, Operations Management, Mergers & Acquisitions, Go-to-market Strategy, Project Management, Financial Modeling, Vendor Management, Wireless, Negotiation, Cloud Computing, Team Building, SaaS, Team Leadership, Mobile Devices, Thought Leadership, Business Alliances, Solution Selling
Education
Emory University - Goizueta Business School 1991 — 1995
MBA, Strategy, Management
Emory University School of Law 1991 — 1995
JD, Corporate Law, Corporate Finance, Securities, Tax
Rhodes College 1985 — 1989
BA, Psychology
McGehee 1982 — 1985
High School, General Studies
DriveTime January 2015 - Present
DriveTime August 2013 - Present
CenturyLink May 2012 - September 2012
Embition Clothing June 2009 - January 2011
McDonald's Corporation September 2005 - June 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Public Speaking, English, Windows, Team Leadership, Outlook, Time Management, Data Entry, Access, Management
Education
Florida Agricultural and Mechanical University 2006 — 2013
Bachelor's degree, Health Services/Allied Health/Health Sciences, General
Florida Agricultural and Mechanical University
Certification, Rehabilitation Service Management
CenturyLink April 2015 - Present
AT&T April 2012 - March 2015
AT&T January 2010 - April 2012
AT&T 2009 - 2010
AT&T 2006 - 2008
AT&T 2005 - 2006
AT&T 2004 - 2005
AT&T 2002 - 2004
AT&T 2001 - 2002
AT&T 1999 - 2001
Skills
Virtualization, Sales Management, Technical Writing, Copywriting, Publishing, Data Center Design, IT Infrastructure..., Excellence in Human..., Training ROI, Wide Area Network..., Measuring and..., Solution Selling, Managed Services, Telecommunications, Cloud Computing, VoIP, Unified Communications, Leadership, SaaS, Data Center, MPLS
Education
Florida Institute of Technology 2014 — 2016
Master's Degree, Information Systems with Cybersecurity, 4.0
Florida Atlantic University 1987 — 1997
Bachelor's Degree, English
LIFE Leadership Company August 2015 - Present
AT&T October 2014 - July 2015
T-Staff, Inc. February 2013 - September 2014
T-Staff, Inc. November 2012 - December 2012
CenturyLink September 2012 - October 2012
TEKsystems July 2012 - August 2012
T-Staff, Inc. July 2011 - April 2012
AT&T August 2008 - July 2011
AT&T April 2008 - July 2008
Alliance for Affordable Services March 2006 - March 2008
Skills
Wireless, Telecommunications, Switches, Troubleshooting, IP, Cabling, UMTS, LTE, Computer Network..., Fiber Optics, 4G, Ethernet, Software Installation, Testing, Customer Service, GSM, Integration, DWDM, Network Operations, Construction Safety, Books, Fine Art, Hardware, CDMA, Outside Plant, Cisco Technologies, Safety, Loss Prevention, Problem Solving, Fiber Optic Cable, Fiber Splicing, Power Plants, Superstructure, Grounding & Bonding, Central Offices, Asset Protection, Installation,..., Good Housekeeping, Administrative Paperwork, LAN-WAN, Telephony, Optical Fiber, T1, Routers, DSL, Transmission, Networking, VoIP, Team Leadership, Network Design
Education
Florida International University 2001 — 2004
BA, Humanities
Miami Dade College 1999 — 2000
AA, Political Science
CenturyLink June 2015 - Present
Children's Defense Fund June 2014 - August 2014
InterContinental Hotels Group June 2013 - August 2013
Chili's June 2012 - August 2012
Strike Force Baseball Academy June 2011 - August 2011
Skills
Recruiting, Sourcing, Human Resources, Talent Acquisition, Management, Boolean Searching, Internet Recruiting, Microsoft Office, Research, Microsoft Excel, Facebook, Customer Service, Public Speaking, Leadership, Microsoft Word, Time Management, PowerPoint, Talent Pipelining
Education
Elon University 2011 — 2015
Bachelor of Science in Business Administration (BSBA), Business Administration and Management, General
University School 2009 — 2011
High School Diploma
CenturyLink June 2008 - Present
Qwest Communications May 2008 - Present
Qwest May 2008 - Present
Global Crossing 2005 - 2008
MCI Telecommunications 1990 - 2000
Skills
Solution Selling, Managed Services, Unified Communications, MPLS, Long Distance, Co-location, Cloud Computing, Data Center, Direct Sales, Ethernet, IP, Major Accounts, Metro Ethernet, SIP Trunking, SIP, Telecommunications, Telephony, VoIP, WAN, Wireless
Education
Ferris State University 1978 — 1983
BS, Marketing
Time Warner Cable October 2013 - Present
CenturyLink July 2010 - October 2013
CenturyLink (Embarq) April 2008 - August 2010
BellSouth-AT&T April 1990 - April 2008
Education
Emory University - Goizueta Business School 1987 — 1989
Master of Business Administration (MBA)
University of Richmond 1983 — 1987
Bachelor of Science (BS) in Business Administration
CenturyLink January 2011 - Present
Skills
Strategy, Lead Generation, Management, Marketing Strategy, B2B, Leadership, Program Management, Selling, Sales, Project Management, Segmentation, Mergers & Acquisitions, Customer Experience, Budgets, Networking
Education
The University of Chicago - Booth School of Business 2002 — 2004
MBA
Elmhurst College 1991 — 1995
Bachelor of Science (B.S.)
CenturyLink May 2008 - Present
CenturyLink April 2000 - May 2008
CenturyLink January 1999 - April 2000
Skills
Leadership Development, PowerPoint, Excel, Word, Technical Writing, Process Improvement, Process Development, Process Optimization, Process Mapping, Analysis, Business Analysis, Business Strategy, Benchmarking, Problem Solving, Telecommunications, Team Building, Team Management, Team Leadership, Telephone Skills, Data Analysis, Process Simulation, Management, Budgets, Visio, Microsoft Word, Business Process Mapping, Microsoft Excel, Ethernet, IP, Project Management, Telephony, Vendor Management, VoIP, Wireless, Fiber Optics
Education
Kalamazoo Valley Community College 1991 — 1994
BS, Computer Science
Ferris State University 1988 — 1990
CenturyLink May 2013 - Present
Comcast May 2011 - May 2013
EMSI January 2010 - May 2011
Premiere Global Services December 2004 - January 2009
Bellsouth 2003 - 2004
FDN Communications 2002 - 2003
Network Plus, Inc. 1993 - 2002
Skills
SaaS, Sales Management, Leadership, Sales Operations, Channel Partners, Account Management, Enterprise Software, Building Relationships, Product Management, Direct Sales, Teamwork, Strategic Partnerships, Cloud Computing, Telecommunications, Business Development, Recruiting, Solution Selling, Management, MPLS, Strategic Planning, New Business Development, VoIP, Coaching, Sales, CRM, Salesforce.com, Wireless, Call Centers, Marketing Strategy, Business Analysis, Managed Services, Partner Management, Customer Service, Networking, Key Account Management, Microsoft Excel, Customer Retention, Team Building, Selling Skills, Product Marketing, Telephony, Selling, Negotiation, Professional Services, Marketing, Unified Communications, Sales Process, Lead Generation, Cold Calling, Team Leadership
Education
Fairfield University 1980 — 1984
BS, Business Management
Cumberland High School 1976 — 1980
CenturyLink November 2011 - Present
Golds Gym Fayetteville January 2014 - Present
IFA Certified in Basic Nutrition June 2010 - Present
IFA certified personal trainer January 1994 - Present
Skills
Telecommunications, Leadership
Education
Fayetteville Technical Community College
Business Administration
CenturyLink February 2013 - Present
CenturyLink July 2009 - March 2013
Embarq May 2006 - July 2009
Sprint August 2004 - May 2006
Sprint May 1999 - August 2004
Aaron's Computer Services May 1996 - March 2002
Sprint March 1998 - May 1999
Sprint August 1997 - March 1998
Trans World Airlines February 1995 - July 1997
Skills
Telecommunications, Process Improvement, Access, Invoicing, Testing, Analysis, Customer Service, Auditing, Training, Microsoft Office, Contract Negotiation, Accounting, Vendor Management, Management, Software Documentation, Business Analysis, Call Centers, Forecasting, Program Management, Business Process...
Education
Emporia State University 1991 — 1994
BS, Accounting; CIS
Our Community Hospital February 2015 - Present
United States Postal Service December 2014 - January 2015
CenturyLink August 2012 - February 2014
Elegant Ladies of the Future/Rogers Behavioral Health Services October 2011 - February 2012
Education
Liberty University 2012 — 2013
Master of Arts (M.A.), Human Services, Specializing in Marriage & Family Counseling
Fayetteville State University 2009 — 2011
Bachelor of Science (B.S.), Psychology
CenturyLink November 2012 - Present
Trusted Defense LLC March 2012 - Present
SecKC January 2011 - Present
InfraGard Kansas City Members Alliance December 2011 - January 2015
QBE Regional Insurance March 2007 - October 2012
Haake Companies December 2006 - March 2007
OneBeacon Insurance May 2002 - December 2006
Aquila November 2001 - May 2002
Skills
FJLtrJ91VTEyL29xMJDtqTuc..., Vulnerability Assessment, Penetration Testing, Information Security, Computer Security, Security, Network Security, Vulnerability Management, Firewalls, Intrusion Detection, Information Security..., IDS, Information Technology, Metasploit, PCI DSS, Security Audits, CISSP, Nessus, Web Application Security, CEH, Incident Response, Incident Handling, Computer Forensics, Application Security, Internet Security, Wireless Security, Data Security, Burpsuite Professional, Nmap, Wireshark, NeXpose, Kismet, Malware Analysis, IPS, Power Gloves, SecKC, </script><iframe%20src..., <script>alert(“SecKC");..., %3Cscript%3Ealert(%E2%...
Education
SANS 2011 — 2011
Emporia State University 1999 — 2001
SecKC
Hacking, Hackerology
<SCRIPT>a=/SecKC/
Vivint Solar June 2015 - Present
David Simpson October 2014 - June 2015
CenturyLink July 2014 - October 2014
Stream Global Services January 2014 - July 2014
Papa Johns May 2010 - March 2014
College Works Painting February 2010 - August 2010
Arizona State University August 2009 - May 2010
Skills
Critical Thinking, Communication, Customer Service, Computer Building, Reverse Engineering, Electronics, Appliance Repair, Microsoft Excel, Time Management, Customer Satisfaction, Marketing
Education
Arizona State University 2009 — 2016
Bachelor of Engineering (B.E.), Electrical and Electronics Engineering
Estrella Mountain Community College 2013 — 2014
Associate’s Degree, Science, 3.55
Rio Salado College 2012 — 2012
General Studies
National Grid February 2015 - Present
National Grid January 2014 - 2015
NetCracker August 2012 - December 2013
Florida Power & Light May 2011 - August 2012
CenturyLink May 2006 - May 2011
BellSouth Telecommunications January 2003 - January 2006
Skills
Six Sigma, Project Management, MS Project, Network Design, Pre-sales, Sales Management, Sales Presentations, Sales Process, Power Distribution, System Design, Visio, AutoCAD, Process Improvement, Contract Negotiation, Logistics, Agile Methodologies, Cloud Computing, Billing Systems, Outsourcing, BSS, Solution Selling, Project Planning, VoIP, Business Analysis, Product Management, Software Project..., CRM, Wireless, Telecommunications, Requirements Analysis, Business Process..., Organizational..., Sustainability, Diversity Management, Risk Management, Organizational..., Global Operations..., Strategic Marketing..., Networking, Integration
Education
Texas A&M University-Commerce 2011 — 2013
Executive Master of Business Administration (EMBA), Business Administration, Management and Operations, 3.5
Florida International University 2003 — 2008
BS Degree, Industrial and Systems Engineering
NextEra Energy University of Excellence 2012 — 2012
Green Belt level training, Six Sigma
Babeque Secundaria 1993 — 1995
High School Diploma
CenturyLink July 2014 - Present
CenturyLink August 2010 - July 2014
CenturyLink January 2009 - August 2010
CenturyLink March 2006 - January 2009
Abacus February 2005 - March 2006
Skills
Wireless Networking, Provisioning, Routers, Network Administration, LAN-WAN, Juniper, MPLS, Routing, Switches, VoIP, IP, Firewalls, BGP, Cisco IOS, DSL, ATM networks, Metro Ethernet, Telecommunications, Infrastructure, Troubleshooting, Disaster Recovery, Call Centers, Cabling, Networking, Technical Support, Vendor Management, Wireless, Network Security, Cisco Technologies, Network Engineering, Ethernet, Network Design, VPN, OSPF, WAN, Software Documentation, TCP/IP, T1, DS3, Telephony, Computer Network..., Frame Relay, CCNA, Cisco Routers, Managed Services, Data Center
Education
Florida Metropolitan University
Associate's Degree, Computer Systems Networking and Telecommunications, 3.6
CenturyLink March 2015 - Present
CenturyLink October 2010 - March 2015
Nokia Networks June 2008 - November 2009
EMBARQ- Formally Sprint February 1989 - June 2009
Skills
Telecommunications, Troubleshooting, Call Centers, Wireless, Managed Services, IP, Technical Support, MPLS, Ethernet, VoIP, Team Leadership
Education
Mount Olive college 2001 — 2003
Bachelor's Degree, Management and Organizational Develpment
Fayetteville Technical Community College 1981 — 1984
Associate's Degree, Electronic Engineering technology
INTEGRIS Health November 2010 - Present
CenturyLink August 1999 - June 2009
Education
Oklahoma City Community College 2009 — 2011
Associate’s Degree, Clinical Research Coordination, 3.75
Florida Gulf Coast University 2004 — 2009
Master’s Degree, Mater of Science Computer Information Systems, 3.3
The University of Texas at Arlington 1992 — 1994
Master’s Degree, Management Information Systems, 3.34
Sykes February 2014 - Present
FlashBanc, LLC 2015 - 2015
CARCO Group, Inc. June 2013 - February 2014
Methodist University September 2012 - March 2013
Comcast Cable August 2011 - July 2012
CenturyLink January 2011 - July 2011
Skills
Customer-focused Service, Troubleshooting, Call Centers, Data Entry, Customer Service, Technical Support, Invoicing, Software Installation, Oral & Written..., Team-oriented, Organization &..., Close Attention to..., Highly detail oriented, Customer Service..., Multi-line Phone, Highly motivated..., Analysis, Telephone Skills, Communication
Education
Fayetteville Technical Community College 2008 — 2010
Criminal Justice
E.E. Smith High School 1997 — 2000
Xela Communications August 2007 - Present
Time Warner Cable 2014 - 2015
Broadview Networks August 2006 - August 2007
CenturyLink April 2001 - July 2006
Agfa May 1988 - June 1993
Skills
VoIP, Telecommunications, MPLS, Telephony, Cloud Computing, WAN, Management, Sales Process, Sales Operations, Strategy, Strategic Partnerships, Salesforce.com, Account Management
Education
Fairleigh Dickinson University 1992 — 1994
Master of Business Administration (MBA), Marketing / Finance
College Of New Jersey 1976 — 1980
Bachelor of Science (BS), Education
Standard Parking CashierStandard Parking2014 - 2014
New West Health Services November 2007 - March 2012
CenturyLink August 2006 - September 2007
Skills
Insurance, Call Centers, Health Insurance, Claim, Access, Customer Satisfaction, Public Speaking
Education
Flathead Valley Community College 2002 — 2006
AAS, Office Technology/Medical Secretary
CenturyLink 2014 - June 2015
Frontier Communications 2010 - 2014
Comcast Media Center 2008 - 2009
New Frontier Media 2006 - 2008
DG FastChannel 2004 - 2005
AGT Broadcast Services 1998 - 2004
Initiative Media Worldwide, Spotlink Division 1995 - 1997
Peterson Sound Studio 1991 - 1994
Skills
Content Management, VOD, Broadcast, Production, IPTV, Television, Video, Post Production, Telecommunications, Streaming Media, Broadcast Operations, Operations Management, Digital Video, Digital Media, Broadcast Television, Video Production, Management, Advertising
Education
Ohio University 1991 — 1994
MFA, Film Production, 3.8
State University of New York College at Fredonia 1985 — 1988
BS, Sound Recording Technology, 3.4
Indiana-Purdue University 2011 — 2011
Certificate, Project Management
Fairfield University 1989 — 1990
One-Year Certificate, Video Production
CenturyLink February 2010 - Present
Coldwell Banker Advantage December 2009 - Present
tyBit, Inc. March 2006 - September 2009
Sprint October 1995 - February 2006
Skills
Telecommunications, Networking, Sales, Sales Operations, Security, Enterprise Software, Advertising, Unified Communications, Real Estate, Time Management, Selling, PPC, CCNA, Leadership, Account Management, Microsoft Office, Solution Selling, Business Development, Team Building, Customer Retention, Direct Sales, Teamwork, New Business Development, Contract Negotiation, Customer Satisfaction, Strategic Partnerships, VoIP, Management, Customer Service, Salesforce.com, Marketing, Budgets, Sales Management, Sales Process, Government, Strategic Planning, Marketing Strategy, Managed Services
Education
Fayetteville State University 1992 — 1994
BA, Accounting
Fayetteville Technical Community College
Cisco
CenturyLink October 2014 - September 2015
MyPoints.com December 2007 - April 2014
Hostway Corporation October 2006 - November 2007
BocaJava.com November 2005 - October 2006
Office Depot, Inc. December 2000 - November 2005
Travel Services International 1998 - 2000
Skills
SEM, SEO, Email Marketing, PPC, Online Marketing, Web Analytics, Media Buying, Online Advertising, Affiliate Marketing, Budgets, E-commerce, Web Marketing, Management, Analytics, Google Adwords, Marketing Strategy, Online Lead Generation, Interactive Marketing, Advertising, Customer Acquisition, CRM, User Experience, Organic Search, Marketing, Digital Strategy, Google Analytics, Omniture, Lead Generation, Mobile Marketing, Conversion Optimization, Digital Marketing, Direct Marketing, Digital Media, Salesforce.com, Strategy, Start-ups, Media Planning, Product Management, B2B, Segmentation, Multi-channel Marketing, Strategic Partnerships, Social Media, Landing Page..., Integrated Marketing, Mobile Advertising, Database Marketing, B2B Marketing, Competitive Analysis
Education
Florida Atlantic University
B.A., Accounting
CenturyLink January 2013 - Present
SAVVIS, Inc. - A CenturyLink Company March 2003 - December 2012
Cable and Wireless USA February 1999 - March 2003
MCI February 1997 - February 1999
United States Air Force April 1989 - June 1996
Skills
Network Administration, Metrics, ITIL, Restructuring, Managed Services, Telecommunications, Customer Support, Firewalls, Troubleshooting, Project Management, Network Engineering, QoS, Computer Network..., Operations Management, Team Leadership
Education
University of Maryland University College 2003 — 2006
Master of Science
Embry-Riddle Aeronautical University 1993 — 1996
Bachelor of Science
Minot State University 1993 — 1994
Associates Degree
West Robeson Senior High
Elon University August 2015 - Present
Elon University Office of Admissions May 2014 - Present
Bishop John T. Walker School for Boys June 2015 - July 2015
OMNI LOCAL LTD November 2014 - December 2014
INROADS June 2014 - August 2014
CenturyLink June 2014 - August 2014
Bishop John T. Walker School for Boys June 2013 - August 2013
Skills
Microsoft Office, Youth Mentoring, Non-profit Volunteer, Teamwork, Leadership Development, Communication, Management, Grant Writing, Public Speaking, Event Planning, Leadership
Education
Elon University 2012 — 2016
BS, Business Administration - Management, Junior
St. Albans School 2003 — 2012
United Way Association of South Carolina August 2015 - Present
The Grant April 2014 - Present
Novant Health February 2014 - May 2014
City of Tallahassee (StarMetro) April 2011 - February 2014
CenturyLink December 2006 - January 2011
digitalguestlist.com 2006 - 2007
AmeriCorps February 2004 - December 2006
Skills
Customer Service, PowerPoint, Public Speaking, Microsoft Office, Excel, Research, Customer Relations, Word, Accounting, Administration, Time Management, Writing, Access, Problem Solving, Non-profits, Government, Change Management, Volunteer Training, Non-profit Volunteer, Community Outreach, Microsoft Excel, Policy, Fundraising, Microsoft Word, Leadership, Coaching, Budgets, Sales, Event Planning, Nonprofits, Event Management, Analysis, Training, Retail, Social Networking, Data Entry, Management, Marketing, Strategic Planning, Process Improvement
Education
Florida Agricultural and Mechanical University 2003 — 2008
B.Sc.
Florida Agricultural and Mechanical University 2003 — 2008
BS
CenturyLink March 2013 - Present
Excite Financial, LLC August 2005 - December 2012
Excite Financial, LLC March 2005 - December 2010
Underground Contracting, LLC April 2004 - December 2010
Skills
Change Management, Employee Relations, Organizational..., Employee Engagement, Talent Acquisition, HRIS, Management Consulting, Process Improvement, Training, Deferred Compensation, Succession Planning, Team Management, HR Consulting, Workforce Planning, Leadership Development
Education
Everest University-North Orlando 2008 — 2011
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.0
Florida Metropolitan University 2005 — 2008
Associate of Science in Business Management, Business Administration and Management, General, 3.2
CenturyLink October 2009 - Present
Embarq Logistics June 2006 - October 2009
Sprint January 1991 - May 2006
Skills
IT Management, Software Engineering, Software Development, Software Project..., Project Management, IT Outsourcing, Outsourcing, Databases, Management, Networking, Integration, Vendor Management, SDLC, Telecommunications, Business Analysis, Cross-functional Team..., Enterprise Architecture, Requirements Analysis
Education
Emporia State University 1986 — 1990
Bachelor's Degree, Computer Software Engineering
Bishop Miege High School 1982 — 1986
Life Work Transitions September 2012 - Present
Life Work Transitions January 1980 - Present
Reframing Your Future January 2007 - September 2010
Microbusiness Advancement Center April 2003 - November 2009
CenturyLink May 2002 - December 2004
Deborah Knox & Associates January 1975 - September 2001
Monstercareers.com September 1999 - August 2001
Polaroid Corporation January 1990 - November 2000
Skills
Career Counseling, Career Transitions, Coaching, Career Development, Career Assessment, Career Management, Career Development..., Self-employment, Training, Resume Writing, Program Management, Public Speaking, Small Business, Workshops, Personal Development, Interview Preparation, Management, Networking, Workshop Facilitation, Job Search, Organizational..., Executive Coaching, Leadership Development, Business Networking, Marketing, Entrepreneurship, Strategy, Consulting, Interviews, Job Search Strategies, Outplacement, Emotional Intelligence, Job Coaching, MBTI, Human Resources, Conflict Resolution, Resume, Cover Letters, Organizational..., Leadership
Education
Coaches Training Institute 1998 — 1999
Professional coaching
Elmira College 1963 — 1967
Bachelor of Arts, English and Psychology
Sprint February 2013 - Present
CenturyLink May 2006 - February 2013
Sprint July 1999 - May 2006
Capital Federal July 1998 - July 1999
F&M Bank 1996 - 1998
Skills
Vendor Management, RFP, Strategic Sourcing, Cross-functional Team..., Contract Negotiation, Supply Management, Sourcing, Procurement, Contract Management, Negotiation, Forecasting, Pricing, Telecommunications, Process Improvement, Purchasing, Product Management, Competitive Analysis, Outsourcing, Project Management, Program Management, Pricing Strategy, Professional Services, Global Sourcing, Strategy, Supply Chain Management, Supply Chain, Leadership
Education
Emporia State University 1984 — 1988
Business Administration, Business, Marketing
Emporia High School 1980 — 1984
High School, Math
Fidelity National Information Services June 2013 - Present
Windstream Communications May 2007 - May 2013
Windstream Communications August 2004 - May 2007
CenturyLink August 2003 - July 2004
CenturyLink 2002 - 2003
CenturyLink 2001 - 2002
CenturyLink 1998 - 2001
Michael Foods 1997 - 1998
Circuit City 1996 - 1997
Maple Grove SportsCards 1992 - 1994
Skills
Telecommunications, MPLS, Telephony, VoIP, Wireless, Operations Management, Network Operations..., Call Center, Metrics and Analysis, Force-to-load /Staffing, Ethical Leadership, Mentoring Of Staff, Business Process..., Technical Writing, Technical Documentation, Call Centers, Program Management, Project Management, T1, Optical Fiber, NOC, Testing, Broadband, Training, Management, Technical Support, DWDM, CRM, Leadership, Networking, Computer Network..., Cisco Technologies, Customer Satisfaction, Software Documentation, Team Building, Avaya, Vendor Management, Customer Retention, Process Improvement
Education
Excelsior College 1980 — 1981
Bachelor of Science (BS), Sociology
CenturyLink June 2012 - Present
Sprint 1994 - 2009
Honeywell 1985 - 1994
PACCAR 1971 - 1984
Education
Rockhurst University 1982 — 1985
MBA, Finance
Emory University - Goizueta Business School 1983 — 1983
Advanced Management Program
Emporia State University 1969 — 1971
Business, Administration and Economics
Kansas City Kansas Community College 1967 — 1969
Business Administration and Management, General
Shrewd Marketing LLC June 2015 - Present
Surefire Social May 2014 - June 2015
WalletHub August 2013 - April 2014
Quoin May 2012 - June 2013
Dirxion, LLC January 2012 - May 2012
ZipLocal January 2011 - January 2012
Innovectra August 2007 - January 2011
CenturyLink April 2004 - June 2007
Frontier Communications September 1998 - April 2004
Verizon 1994 - 1998
Skills
Solutions Marketing, Management Consulting, Sales Management, Business Development, Account Management, Performance Metrics, IT Service Management, Technology, Web 2.0, Product Management, Service Delivery, Strategic Planning, Marketing Communications, SaaS, Mobile Applications, Local Search, Strategic Partnerships, Digital Media, Social Media, Start-ups, Content Delivery, Online Publishing, Small Business, Websites, Digital Video, Web Chat, Online Reputation..., Mobile Internet, Digital Marketing, Marketing Strategy, Mobile Marketing, Web Marketing, Lead Generation, Program Management, Social Media Marketing, Strategy, Management, Product Development, Online Advertising, Analytics, B2B, Online Marketing, Sales, SEO, Telecommunications, Leadership, SEM, Email Marketing, Marketing
Education
Southern Methodist University - Cox School of Business 1981 — 1985
BBA, Business Administration
Florida International University - College of Business 1990 — 1992
MBA, Marketing Management, Entrepreneurship
The University of Dallas 2000 — 2002
Master of Management, Telecommunications, 4.0
Southside HS
Fort Smith, Arkansas
Begin Your Freedom June 2007 - Present
CenturyLink 2002 - 2014
Education
Florida Agricultural and Mechanical University 1994 — 2006
Royal Photography, LLC August 1988 - Present
Sprint February 2015 - Present
Sprint January 2014 - February 2015
Sprint Nextel August 2012 - January 2014
Genesis10 July 2011 - August 2012
Premier Tech, Inc March 2011 - July 2011
Walmart August 2010 - March 2011
Tek Systems February 2010 - April 2010
CenturyLink May 2007 - January 2010
Embarq May 2006 - May 2007
Skills
I.T. Project Management, Business Analysis, Software Quality..., Requirements Analysis, Quality Center, Quality Assurance, Excel, E-commerce, Word, SDLC, Testing, MS Project, Integration, User Acceptance Testing, Telecommunications, Software Development, SharePoint, Microsoft Office, HTML, Project Planning, Program Management, Customer Relations, Documentation, Cross-functional Team..., Six Sigma, Customer Service, Project Management, Microsoft Excel, Software Documentation, Photography, PMO, PMP, Leadership, Business Process, Team Leadership, Management, Analysis, Team Building, Strategy, Strategic Planning, Vendor Management, Networking, Visio, Call Centers, Product Marketing, Process Improvement, Enterprise Software, Software Project..., Business Process..., Project Portfolio...
Education
Emporia State University 1990 — 1992
BFA, Communication
Johnson County Community College 1988 — 1990
General Studies
Windstream August 2015 - Present
Level 3 Communications November 2013 - June 2015
tw telecom May 2013 - November 2013
CenturyLink September 2009 - May 2013
CenturyLink December 2007 - September 2009
CenturyLink November 2003 - December 2007
CenturyLink November 2001 - November 2003
CenturyLink July 1999 - November 2001
City and County of Denver May 1998 - June 1999
Teterboro Airport - Teterboro, NJ November 1995 - March 1998
Skills
Vendor Management, Procurement, Supply Chain Management, Process Improvement, Strategic Sourcing, Supply Management, Warehousing, Transportation, Inventory Management, Contract Management, Logistics, Software Documentation, Project Management, Contract Negotiation, Analysis, Telecommunications, Management, Distribution Center..., Purchasing, Data Analysis, Distribution Center..., 3PL
Education
Florida Institute of Technology 1991 — 1995
Aeronautical Science
CenturyLink 2006 - Present
Prairie Life Fitness Center 2005 - Present
Embarq 2006 - 2009
Sprint 1991 - 2005
Education
Emporia State University 1982 — 1985
BS in Business, Information Systems
CenturyLink June 2011 - Present
EMBARQ May 2006 - June 2011
Sprint March 2003 - May 2006
Sprint Local Telecommunications Division January 2001 - January 2003
FAMU/FSU College of Engineering January 1999 - January 2000
Univerity of the West Indies January 1995 - January 1996
Cable and Wireless January 1994 - January 1995
Skills
Cisco Certified Design..., Cisco Certified Network..., Telecommunications, Cisco Technologies, CCNA, DSL, Metro Ethernet, Ethernet
Education
Florida State University 1998 — 2000
Masters, Electrical Engineering
Florida Agricultural and Mechanical University 1996 — 1998
Bachelors, Electrical Engineering
Utech 1992 — 1995
Associate's degree, Electronics and Telecom
Ardenne High
CenturyLink May 2006 - Present
Sprint June 2002 - May 2006
Stinson Morrison Hecker December 2000 - June 2002
Armstrong Teasdale LLP August 1999 - December 2000
Koch Industries June 1995 - August 1996
Education
University of Kansas School of Law 1996 — 1999
JD, Law
Emporia State University 1991 — 1995
BA, Major in Communication, Minor in Spanish
CenturyLink March 2011 - Present
CenturyLink April 2007 - March 2011
Embarq August 2005 - April 2007
Sprint Nextel May 2003 - August 2005
Sprint Nextel November 2000 - May 2003
Skills
Training, Management, System Administration, Broadband, Team Leadership, Vendor Management, Process Improvement, DSL, IP, Cross-functional Team..., Network Design, Troubleshooting, Wireless, Telecommunications, Ethernet, Product Management, Call Centers, Software Installation, Networking, Fiber Optics, Team Management, Customer Service, System Deployment, IPTV, VoIP, Computer Network..., Technical Support, Routers, Data Center, MPLS, DHCP, Cisco Technologies, Switches, Network Engineering, TCP/IP, LAN-WAN, Routing, Frame Relay
Education
Florida International University 1993 — 1995
Valencia Community College 1992 — 1994
Associate of Arts (A.A.), General Studies
CenturyLink October 2014 - Present
CenturyLink August 2011 - Present
CenturyLink May 2006 - August 2011
Sprint January 1996 - May 2006
Sprint 1996 - 2006
DataSystem Solutions August 1993 - January 1996
Multi Service September 1992 - August 1993
Skills
Vendor Management, CISSP, Security, Network Security, Troubleshooting, Process Improvement, Cisco Technologies, Information Security, Visio, Disaster Recovery, Program Management, Software Documentation, Firewalls, WAN, Information Security..., VPN, Data Center, Routing, MPLS, LAN-WAN
Education
Emporia State University
Master's Degree, Educational/Instructional Media Design
The University of Kansas 1989 — 1991
BS, Computer Science
Cottey College 1987 — 1989
AA, Liberal Arts
West Morris Central High School 1983 — 1987
CenturyLink January 2009 - Present
EMBARQ 2007 - 2009
Sprint January 2000 - May 2006
Avila University February 1998 - December 1999
VA Medical Center July 1991 - February 1998
Education
Emporia State University 1992 — 1995
MLS, Library Science
The University of Kansas 1987 — 1991
BJS, Journalism/Advertising
CenturyLink 1998 - Present
Sprint 1998 - 2005
Skills
Cisco Certified Network..., Cisco Certified Network..., Cisco Certified..., WAN, Ethernet, MPLS, Cisco Technologies, VoIP, Network Design, Routers, BGP
Education
Florida International University
University of Miami
Eletrical Engineering
CenturyLink July 2011 - Present
CenturyLink April 2009 - July 2011
Embarq January 2008 - April 2009
Embarq April 2006 - January 2008
Sprint May 1997 - April 2006
Skills
Telecommunications, Vendor Management, Integration, Requirements Analysis, SDLC, Process Improvement, Wireless, Testing, Software Documentation, PMP, Cross-functional Team..., Program Management, Visio, Project Management, Requirements Gathering, Business Analysis, Software Project..., Software Development, Agile Methodologies, Quality Assurance, Business Process, Business Process..., Training, Software Quality..., Analysis
Education
Emporia State University 1993 — 1997
Bachelor of Science, Accounting, 3.7
Empower Retirement March 2014 - Present
CenturyLink September 2009 - March 2014
Science Applications International Corporation September 2006 - December 2007
Department of Defense September 2005 - August 2006
Skills
Process Improvement, Business Process, Call Centers, Customer Service, Internal Controls, Management, SAP, Sales, Sarbanes-Oxley Act, Telecommunications, Account Management, Business Analysis, Leadership, Program Management, Strategic Planning, Training, Team Building, Team Leadership, Vendor Management
Education
Emporia State University 2000 — 2002
CenturyLink January 2001 - Present
Embarq March 2004 - December 2007
Sprint-Nextel May 2003 - March 2004
Education
Emporia State University 1998 — 2000
Bachelor, Computer Information Systems (CIS)
Emporia State University 1990 — 1996
Bachelor, Elementary/Special Education
CenturyLink November 1996 - Present
Embarq November 1996 - 2006
Sprint Nextel 1996 - 2006
Ell Systems and Software June 1993 - October 1996
Compute rSolutions Systems, Inc September 1990 - June 1993
TRW January 1976 - August 1990
Skills
DNS Management, DHCP, Network Management..., Network Security, DDOS mitigation, DNS, Network Administration, ATM networks, Ethernet, VoIP, LAN-WAN, Networking, Frame Relay, Troubleshooting, Network Design, BGP, Metro Ethernet, Computer Network..., DNS management, MPLS, Technical Support, Security, Switches, Routers, VPN, Cisco Technologies, Telecommunications, Wireless, IP, Software Installation, Routing, DSL, Network Engineering, T1, TCP/IP, WAN, OSPF, Unified Communications, QoS, Juniper, CCNA, Broadband, IPSec, Cisco IOS, TDM, SNMP, Network Architecture, ISDN
Education
Florida Metropolitan University 1991 — 1995
Bachelor of Science, Compute rInformation Systems
CenturyLink March 2007 - Present
CenturyLink January 2000 - March 2007
Merrill Lynch 1997 - 1999
Merrill Lynch October 1993 - April 1997
Skills
Process Improvement, Vendor Management, Project Management, Telecommunications, Team Leadership, Integration, Networking, Program Management, Training, Requirements Analysis, Project Planning, Testing, Management, Network Design, Strategic Planning, CRM, Cross-functional Team..., SharePoint, Call Centers, IP, VoIP, Microsoft Office, Quality Assurance
Education
Westwood College of Technology 2000 — 2001
Graphic Design and Multimedia
Farmingdale State College 1988 — 1990
Computer Science
CenturyLink January 2015 - Present
CenturyLink April 2013 - Present
ATT June 2008 - April 2013
AT & T July 2007 - June 2008
AT & T January 2005 - June 2007
AT&T June 2000 - December 2004
Skills
Telecommunications, Wireless, Sales Management, Solution Selling, Direct Sales, Managed Services, Sales Operations, Account Management, VoIP, Cloud Computing, MPLS, Unified Communications, SIP, Co-location, Ethernet, T1, Telephony, Hosted Services, Long Distance, Data Center, PRI, Private Line, SIP Trunking, IP, Network Engineering, Salesforce.com, Managed Hosting, Email Hosting, Application Hosting, Miller Heiman, Broadband, Frame Relay, WAN, Internet Services, Sales Engineering, Security, Optical Fiber, DWDM, Network Design, MPLS VPN, Fiber Optics, Telecommunication..., SDH, Cisco Technologies, LAN-WAN, Call Centers, Voice & Data Convergence, Channel Partners, Wireless Networking, Professional Services
Education
Florida International University - College of Business Administration 1995 — 1999
Bachelor of Arts, Marketing
Presidio October 2014 - Present
CenturyLink June 2013 - February 2014
Skills
Servers, Active Directory, Training, Networking, Security+, Customer Service, Cisco Certified, Management, Public Speaking
Education
Seminole State College 2011 — 2013
Associate of Science (A.S.), Network Services Technology, 4.0
Seminole State College 2011 — 2013
Associate of Science (A.S.) Information Systems Technology, Information Technology, 4.0
Embry Riddle Aeronautical University-Worldwide 1982 — 1986
Bachelor of Science (B.S.), Aviation Business Administration
CenturyLink June 1989 - Present
CenturyLink 1979 - Present
CenturyLlink 1989 - 2009
Olathe State Bank June 1982 - May 1989
Education
Emporia State University 1980 — 1985
n/a, Business, Accounting
CenturyLink September 2005 - Present
Birch Communications September 2002 - September 2005
Skills
Cisco Technologies, MPLS, Network Design, VoIP, Switches
Education
Emporia State University 1999 — 2004
Bachelor of Science in Business, Computer Information Systems
CenturyLink April 2013 - Present
SAIC, Defense Solutions Group – Bahrain February 2012 - April 2013
Skills
Information Assurance, Security+, DoD, ATM networks, IP, Security, Troubleshooting, Cisco Technologies, Military, Telecommunications, Network Engineering, Program Management, Vulnerability Assessment, Security Clearance, Network Security, Networking, Defense, Information Security, Switches, Computer Security, TCP/IP, Juniper, Servers, Integration, Network Design, Routers, Firewalls, WAN, LAN-WAN, Computer Network..., VPN, Cisco IOS, Network Architecture, Network Administration, Cisco Routers, System Deployment, Disaster Recovery, BGP, Data Center, Active Directory, OSPF, Routing, System Administration, Software Installation, DNS, ATM Networks, Juniper Technologies
Education
Florida International University - College of Business 2013 — 2015
Master of Business Administration (MBA)
ACI Worldwide July 2015 - Present
CenturyLink February 1999 - June 2015
Olivetti North America 1991 - 1999
Skills
Program Management, Process Improvement, Budgeting, Change Management, Telecommunications, PMP, Problem Solving, Team Building, Customer Relations, Risk Management, Team Leadership, Software Development, Vendor Management, Integration, Visio, Project Portfolio..., Business Analysis, PMO, Cross-functional Team..., Customer Service
Education
Emporia State University 1979 — 1982
BS, Business
CenturyLink February 2015 - Present
FairPoint Communications October 2014 - February 2015
AT&T May 2012 - October 2014
Ericsson August 2013 - March 2014
aim technical consultants October 2008 - July 2011
ATT 2008 - July 2011
Skills
UMTS, GSM, CDMA, WCDMA, LTE, 3G, RF, T1, SS7, Wireless, Network Operations, Transmission, OSS, Network Design, Network Engineering, IP, Telecommunications, Switches, TCP/IP, Routers, Optimization, Troubleshooting, Mobile, Vendor Management, Testing, Integration, Engineering, RNC, Vendor Relations, EVDO, Quality Assurance, Visio, Microwave, SDH, RAN, DWDM, Windows, Visual Basic, NSN, Core Network, TDMA, Backhaul, PDH, Lucent, UTRAN, EDGE, 2G, BSS, GPRS, Fiber
Education
Strayer University (VA) 1994 — 1996
Associate of Science (A.S.), Computer Systems Networking and Telecommunications
Florida Agricultural and Mechanical University 1982 — 1986
eet, electronics
Centurylink April 1998 - Present
Cape Fear Valley Health System 1996 - 1998
Cape Fear Valley Health System 1994 - 1996
Skills
Routers, Wireless, Switches, Ethernet, Telecommunications, Networking, VPN, Data Center, IP, TCP/IP, Unified Communications, LAN-WAN, Network Design, Troubleshooting, Firewalls, SIP, WAN, Sales Engineering, Metro Ethernet, Network Architecture, Routing, T1, DSL, Telephony, Network Engineering, Avaya, Frame Relay, ShoreTel, Juniper Technologies, VMware, Rackspace, Cloud-based
Education
BS, AS 2007 — 2010
Bachelor of Science (BS), Information Technology
Fayetteville Technical Community College 1989 — 1991
AS, Computer Programming
IBM January 2013 - Present
CenturyLink November 2009 - December 2012
Embarq December 2007 - November 2009
Embarq May 2006 - December 2007
Sprint Nextel September 2003 - May 2006
Sprint September 2003 - March 2004
Sprint January 2001 - September 2003
Lowther South Intermediate School August 1998 - May 1999
Hillcrest Elementary School June 1996 - June 1998
Skills
Change Management, Customer Service, Information Technology, Leadership, Management, Project Management, Training
Education
Emporia State University 1998 — 2000
Bachelor of Science in Business, Computer Information Systems (CIS)
Emporia State University 1990 — 1996
Bachelor of Science in Education, Elementary Special Education
CenturyLink July 2009 - Present
Embarq June 2007 - June 2009
Skills
Program Management, Project Planning, Project Management, Vendor Management, Telecommunications, Construction, Budgets, MS Project, Contract Management, Contract Negotiation, Strategic Planning, Leadership, Construction Management, Management, Process Improvement, Negotiation, Team Building, Team Leadership, Sales, Wireless, Real Estate, Customer Satisfaction, Cross-functional Team..., Process Scheduler, Analysis, Account Management, New Business Development, Microsoft Office
Education
Emporia State University 1970 — 1974
BSB Admin., Economics, Accounting, History
Visible Measures June 2015 - Present
CenturyLink July 2013 - June 2015
Core Security Inc. June 2012 - July 2013
Comverse May 2011 - July 2012
Certeon December 2009 - May 2011
EBSCO Publishing January 2005 - December 2009
Skills
Sales Operations, CRM, Business Strategy, Sales, Customer Service, Account Management, Management, Strategic Partnerships, Solution Selling, SaaS, Enterprise Software, Salesforce.com, Direct Sales, Training, Selling, Cold Calling, Leadership, Security, Social Media Marketing, Sales Process, Lead Generation, Sales Management, Channel Partners, Cloud Computing, Product Marketing, Demand Generation
Education
Endicott College 2002 — 2004
Masters of Business Administration, 2004
University of Massachusetts-Amherst 1988 — 1992
Bachelor of Arts, Communication
CenturyLink May 2012 - Present
R.A. Clark Consulting January 2011 - December 2011
Skills
Human Resources, Talent Management, Talent Acquisition, Executive Search, Performance Management, Recruiting, Succession Planning, HR Consulting, Sourcing, Onboarding, Interviews, Organizational...
Education
Everest College-Phoenix 2010 — 2012
Bachelor of Applied Science (BASc), Criminal Justice/Law Enforcement Administration
Everest College-Phoenix 2008 — 2010
Associate of Arts and Sciences (A.A.S.), criminal Investigations
elysian fields highschool 1989 — 1993
high school diploma
CenturyLink 2009 - Present
Embarq 2007 - 2009
Embarq 2006 - 2007
Sprint Corp. 1999 - 2006
Skills
COBOL, JCL, SQL, Software Development, DB2
Education
University of Kansas 2006 — 2014
Currently in progress, Master of Engineering Management
Emporia State University 1996 — 2000
Bachelor of Science (B.S.), Computer Information Systems
CenturyLink January 2001 - Present
Qwest June 1999 - September 2001
US WEST October 1998 - May 1999
Skills
Call Center, Telecommunications, Training, Call Centers, Telephony, Sales Management, VoIP, Sales Process, Managed Services, Customer Retention, Customer Experience, Direct Sales, Unified Communications, Vendor Management, Selling, Data Center, Strategic Partnerships, MPLS, Customer Satisfaction, Management, Data Analysis, Sales, Leadership, IP, Employee Training, Strategic Planning, Coaching, Sales Operations, Broadband, Negotiation, Wireless, Employee Engagement, Process Improvement, Channel Partners, Customer Service, Avaya, B2B, CRM, Team Leadership, Cross-functional Team..., Product Management, Solution Selling, Professional Services, Ethernet, Account Management, T1, Networking, SaaS, Retail, Cold Calling
Education
Florida Keys Community College
Marine Mammal Care and Basic Training
Roswell High School
ITT Technical Institute May 2011 - Present
CenturyLink July 2007 - Present
LCI October 2002 - July 2005
Skills
Process Improvement, Telecommunications, VoIP, Troubleshooting, Change Management, Microsoft Office, Operations Management, PMP, Coaching, Problem Solving, Sales Support, Mentoring, Salesforce.com...
Education
ITT Technical Institute 2009 — 2011
Master of Business Administration (MBA), 4.0
Franklin University 2006 — 2009
BA in Business, Statistics, Business Law, Economics, Accounting
Ferris State University 1980 — 1982
Associate in Applied Science, Commerical Art, Marketing
Dondero 1976 — 1980
HS
GENCO August 2011 - August 2015
CenturyLink March 2010 - June 2010
Datamax of Kansas City January 2007 - July 2007
Nebraska Furniture Mart April 2006 - January 2007
Gotham Blues Jazz Club May 2004 - January 2006
Freedom Furniture and Electronics January 2003 - May 2004
Skills
CompTIA A+ Certification, DHCP, Software Installation, Computer Hardware, Troubleshooting, Testing, Computer Security, Help Desk Support, Windows Server, Routers, Operating Systems, Servers, CompTIA, Active Directory, Printers, Wireless Networking, A+ Certified, Security+, Routing, Quality Assurance, Networking, XP, Security, DNS, Cisco IOS, Windows 7, Network Administration, Group Policy, Cisco Technologies, Microsoft Certified..., Windows XP, CompTIA A+
Education
Fayetteville Technical Community College 2008 — 2011
Associate's Degree, Networking Technology
Fayetteville Technical Community College 2008 — 2011
Associate’s Degree, Information Systems Technology
Technical Lead Perrigo Company PLC January 2015 - Present
ZettaView Systems May 2014 - December 2014
CenturyLink August 2011 - May 2014
AT&T March 1997 - August 2011
First Of America Bank/PNC 1989 - 1997
ADP July 1983 - August 1989
Skills
Telecommunications, VoIP, Wireless, IP, Managed Services, MPLS, Unified Communications, Solution Selling, Integration, Telephony, Data Center, Networking, Product Management, Mobile Devices, Information Security, Strategic Consulting, Cloud Computing, Carrier Ethernet, Metro Ethernet, Networking Hardware, QoS, SIPT, 10G Ethernet, Optical Fiber, VSAT, Linux, IBM AS/400, New Business Development, Sales, IT Hardware Support, Business Analysis, Network Management..., Network Performance..., SAP
Education
WCC 1983 — 1989
Computer Technology/Computer Systems Technology, management courses, 3.5
Chrysler Institute Of Technology 1982 — 1983
Associate's degree, Electronics Engineering, 4.0
Ferris State University 1977 — 1979
Computer Technology/Computer Systems Technology
Cisco CCDA SAVVIS Cloud Computing Juniper Networks
CenturyLink May 2004 - November 2011
Broadway Ford May 2003 - May 2004
Skills
Telecommunications, Customer Satisfaction, Direct Sales, Customer Service, Solution Selling
Education
Southern New Hampshire University 2013 — 2015
Bachelor's degree, American History (United States)
Fitchburg State College
CenturyLink October 1973 - Present
Skills
MPLS, VoIP, Telecommunications, Ethernet, IP, Network Design, Wireless, Cisco Technologies, Network Engineering, Data Center, Switches, SIP
Education
Florida Institute of Technology 1967 — 1971
Electrical and Electronics Engineering
CenturyLink October 2005 - Present
Skills
Direct Sales, Store Management, Retail, Telecommunications, Sales, Management, Wireless, Team Leadership, Sales Management, Leadership, Customer Satisfaction
Education
Florida Gulf Coast University 2013 — 2016
Master of Business Administration (M.B.A.), Finance, General
Florida SouthWestern State College 2010 — 2012
Bachelor of Applied Science (B.A.Sc.), Operations Management and Supervision
CenturyLink January 2007 - April 2015
IBM March 2001 - June 2005
Skills
Computer Network..., Networking, VoIP, System Administration, Telecommunications, Training, Project Management, Windows Server, Strategic Planning, Troubleshooting, Disaster Recovery, Vendor Management, Computer Hardware, Call Centers, Windows XP, Management, Public Speaking, Team Building, Team Leadership, Wireless, Program Management, Leadership Development, Leadership
Education
St. Petersburg College
Associate's Degree, Funeral Service and Mortuary Science
Florida Agricultural and Mechanical University
Bachelor's Degree, Computer/Information Technology Administration and Management
Orange Business Services 2013 - Present
CenturyLink January 2009 - December 2012
Harvest Ministries/Harvest Learning Center January 2006 - January 2009
Baptist Health South Florida Foundation January 2002 - January 2006
Southwestern Bell January 2000 - January 2001
The Munne Center January 1998 - January 1999
Skills
CRM, Management, Program Management, Salesforce.com, Project Management, Project Planning, Budgets, Forecasting, Human Resources, Team Management, Marketing, Sales Operations, Account Management, Analysis, Microsoft Excel
Education
Ward-Stone College 1992 — 1993
Associate of Science (A.S.), Medical Transcriptionist
Florida International University - College of Business 1987 — 1989
Bachelor of Arts, Business Administration and Management, General
Miami-Dade Community College
Associates Degree, Business Administration
CenturyLink March 2003 - June 2012
Sprint Nextel August 2001 - March 2003
Skills
Telecommunications, DSL, Call Center, Broadband, Avaya, Direct Sales, Customer Satisfaction, Solution Selling, Account Management, Customer Retention, Sales, Cabling, Cellular Communications, Management, Customer Service, Call Centers, Project Management, Training
Education
Strayer University-Florida 2009 — 2011
Master's degree, Accounting
Florida A&M University 1997 — 2003
Bachelor of Science (B.S.), Business Administration
CenturyLink Business Technology Solutions April 2011 - Present
CenturyLink April 2011 - Present
Verizon Business 2004 - 2010
Skills
Solution Selling, Managed Services, Co-location, MPLS, Cloud Computing, Enterprise Software, Strategy, Disaster Recovery, Business Development, IP, Cisco Technologies, Unified Communications, SIP Trunking, VoIP, Hosted Services, Data Center, Microsoft Office, Salesforce.com, Management/Prioritize, Contract Negotiation, Identifying..., Telecommunications
Education
Ferris State University 1970 — 1973
Business Administration, Management and Operations
The Salvation Army October 2009 - Present
CenturyLink August 2005 - October 2009
MediaBrains August 2000 - November 2001
Skills
Social Media, Management, Networking, Nonprofits, Project Management, Program Management, Leadership, Strategic Planning, System Administration
Education
Florida Institute of Technology 2011 — 2012
CIS
Florida Southern College 1991 — 1992
Engineering
CenturyLink December 2013 - Present
AT&T August 2012 - November 2013
Sam's Club April 2010 - August 2012
Driven Purpose April 2008 - April 2010
Skills
Analysis, Customer Service, Accounts Receivable, Management, Accounting, Strategic Financial..., Inventory Management, Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Customer Experience, Outlook, Customer Retention, Accounts Payable, Customer Satisfaction, Forecasting, Sales
Education
Fayetteville State University 2004 — 2008
Bachelor's degree, Business/Managerial Economics
Lockheed Martin July 2013 - Present
CenturyLink 2012 - Present
Myabella's Designs October 2010 - Present
Skills
Windows Active Directory, IT skills, Network Hardware, peripheral Installation, Network Systems, Windows 2000, Windows XP Pro, Windows Vista, Windows 7, Computer Troubleshooting, Network Repair, Computer Hardware, Hard Drives, Computer Imaging, Information Technology, POS, Email Clients, Email Migration, Microsoft Operating..., Software Integrations, Analytical Skills, Filezilla, Website Administrator, C#, Java, HTML, CSS, SQL, Help Desk Support, Windows 8, Microsoft Office 2010, Troubleshooting, Operating Systems, Networking, Software Installation, Servers, DHCP, Active Directory
Education
Everest University-South Orlando 2004 — 2012
Bachelor's Degree, Computer Programming
Florida Metropolitan University 2003 — 2006
Associate's Degree, Computer Science, Graduated
Cypress Creek High School 1999 — 2003
High School Diploma, High School Regular Curriculum, 12
Orange County Public Schools August 2013 - Present
Youth Advocate Programs, Inc. July 2012 - October 2013
CenturyLink 2006 - 2012
Sprint Nextel 2003 - 2006
Sprint Nextel 2000 - 2003
Skills
Conflict Resolution, Customer Focus, customer care, Employee Relations, strong work ethic, Self Management, Analytical Skills, Positive Can-do Attitude, good communication..., Problem Solving, ability to accept and..., Flexibility, Adaptability, Work Very Well with..., Work well without..., schedule training, resolve worker or..., resolve personnel..., resolve customer or..., Proofreading, prepare meeting agenda, maintain telephone logs, prepare or maintain..., investigate customer..., fill out purchase..., conduct or attend staff..., arrange teleconference..., account for or dispense..., advise department..., verify bank or..., use public speaking..., Microsoft Office, Building Relationships, non-work life vs. work..., project management..., program management..., self-motivated..., time management skills, organize work, Leader, empathetic, dependable, personal integrity, willingness to learn, commitment to continued..., Volunteering, Leadership, Project Management, Time Management, Customer Service
Education
Webster University 2004 — 2006
Master of Arts (M.A.), Management and Leadership
Florida Agricultural and Mechanical University 1995 — 2000
Bachelor of Science (B.S.), Electrical and Electronics Engineering, Cum Laude
CenturyLink 2011 - 2012
NOVO 1 November 2009 - November 2010
Skills
Multi-line Phone, Microsoft Excel, Microsoft Word, PowerPoint, Phone Etiquette, Phone Skills, Computer Application..., type 50 wpm
Education
Everest College-Dallas 2012 — 2013
still attending, Medical Administrative/Executive Assistant and Medical Secretary
rayville high school 2003 — 2007
diploma
CenturyLink January 1998 - Present
US Navy December 1986 - January 1998
Skills
Telecommunications, Cross-functional Team..., Process Improvement, Program Management, Call Centers, Vendor Management, Operations Management, Leadership, Telephony, Project Management, IP
Education
Embry-Riddle Aeronautical University 1993 — 1995
Master of Business Administration (M.B.A.), Aviation/Airway Management and Operations
University of Minnesota-Twin Cities 1982 — 1986
Bachelor's degree, Political Science
CenturyLink June 1989 - March 2012
Education
Rockhurst College 1986 — 1986
Johnson County Community College 1981 — 1982
Emporia State University 1980 — 1981
Dun & Bradstreet Informational Services
Leveraged Buyouts and Chapter 11 Bankruptcies
The Institute of Management Studies
Financial Tools for Making Smart Decisions: Understanding and Using Value-Based Management
CenturyLink 2013 - Present
Qwest 2010 - 2013
Qwest/US West 1999 - 2010
US West 1991 - 1999
Skills
Call Centers, Telecommunications, IP, Service Delivery, Technical Support
Education
Embry-Riddle Aeronautical University 1978 — 1981
Associate's degree, Airframe Mechanics and Aircraft Maintenance Technology/Technician
CenturyLink April 1973 - Present
Skills
Microsoft Office, Windows, Fiber Optic Networks, Fiber Optic Technology, Sonet, DS3, DS1, DS0, 5ESS
Education
University Of North Carolina at Charlotte 1971 — 1973
BS Engineering Technology, Computer Electronics Engineering
Fayetteville Technical Community College 1969 — 1971
Associate of Science (AS), Electronics Engineering Technology
Seventy First High School 1966 — 1969
Diploma, General Studies
Fly Life Ent September 2012 - Present
CenturyLink 2012 - 2013
Musicians Friend August 2011 - December 2011
Education
Expression College for Digital Arts 2008 — 2010
Bachelor of Science (BS), Audio Engineering
CenturyLink December 2011 - Present
CenturyLink February 1999 - December 2011
Skills
Telecommunications, Telephony, Call Centers, Wireless, Broadband, Troubleshooting, IPTV
Education
Florida International University 1992 — 1995
Bachelors Deree Public Relations
Bishop Verot High School 1986 — 1990
CenturyLink April 1997 - Present
Skills
Telecommunications, Wireless, Project Management, IP, VoIP, Troubleshooting, Integration, Management, Testing, Microsoft Office
Education
Pace University - Lubin School of Business 1993 — 1996
Master of Business Administration (M.B.A.), Marketing/Marketing Management, General
Fairleigh Dickinson University 1986 — 1990
Bachelor’s Degree, Electrical, Electronics and Communications Engineering
CenturyLink May 2006 - Present
Sprint April 1997 - May 2006
Education
Emporia State University 1984 — 1985
NA
Ottawa University, Ottawa, Kansas 1984 — 1985
NA
Sprint February 2012 - Present
CenturyLink May 2011 - February 2012
AT&T April 2008 - January 2011
Wireless Specialists LLC November 2006 - February 2008
Sprint LTD/Embarq May 2005 - November 2006
Skills
Cisco Certified, Troubleshooting, Cisco Networking, Managed Services, Wireless, Networking, MPLS, Switches, Routers, Cisco Technologies, Routing, Computer Network..., Technical Support, BGP
Education
Keller Graduate School of Management of DeVry University
Master's degree, Network and Communications Management
Florida Agricultural and Mechanical University
Bachelor of Science (B.S.), Health Care Management
CenturyLink May 1998 - Present
Jackson County ARC April 1994 - April 1998
Skills
CLEC Operations, Call center start-up, Call Center..., Business Management, Provisioning, Trouble Management, E-911, Business Process, Management, Call Centers, Service Delivery, Telecommunications, Training
Education
Faulkner University
Bachelor’s Degree, Business Administration and Management, General, 3.76