CenturyLink Company
Industry: Telecommunications company
DescriptionCenturyLink, Inc. is an American telecommunications company, headquartered in Monroe, Louisiana, that provides communications and data services to residential, business, governmental, and wholesale customers in 37 states. Customer service: 00 800 7288 4743 Headquarters: Monroe, Louisiana, United States CEO: Jeffrey Storey (23 May 2018–) Subsidiaries: Level 3 Communications, Qwest, Savvis,
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CenturyLink Employees
CenturyLink January 2011 - Present
Qwest August 2007 - January 2011
Qwest June 2005 - August 2007
Skills
Quality Assurance, Troubleshooting, Testing, SDLC, Visio, Integration, XML, Requirements Analysis, User Acceptance Testing, Quality Center, Software Project..., Web Services, Call Centers, Test Automation, HP Quality Center
Education
Herzing University-Minneapolis 2010 — 2012
Bachelor of Applied Science (B.A.Sc.), Graphic Design
Saint Paul College-A Community and Technical College 2009 — 2010
Associate of Arts (A.A.), General Studies
CenturyLink September 2002 - Present
Adecco Staffing, USA August 2002 - September 2002
Kelly Services November 2000 - August 2002
Heliographs January 1994 - January 2000
Heliographs January 1985 - January 2000
City of Hailey February 1996 - September 1999
The Wood River Journal November 1994 - August 1998
Skills
Troubleshooting, CCNA, Security+, CompTIA A+ Certification, CompTIA Network+..., Microsoft Certified..., Networking, Technical Support, Security, Software Installation, Project+, MCDST, Microsoft Certified..., Hardware, Supervisory Skills, Website Development, CCNA Security, Collaborative Problem..., Network Monitoring Tools, Cross-functional..., Graphic Design, Image Editing, Microsoft Office, Public Speaking, Copy Editing, Web Design, JavaScript, Java, HTML, Databases, Humor
Education
Western Governors University 2010 — 2013
Bachelor of Science (B.S.), Information Technology, Thesis earned 3.92 out of possible 4.0
Hampshire College 1976 — 1980
B.A., Photography, Computer Science, Human Ecology
CenturyLink January 2014 - Present
St Paul Public Schools November 2012 - June 2013
Best Buy Corp June 2009 - May 2011
Qwest January 2004 - January 2008
Qwest July 2001 - March 2004
Hayne, Miller Financial January 1990 - January 1991
Skills
Consumer Electronics, Management, Sales Management, Account Management, New Business Development, Key Account Management, Negotiation, Forecasting, Product Development, Training, Sales, Customer Satisfaction, Leadership, Selling, Customer Service, Solution Selling, Salesforce.com, Direct Sales, CRM
Education
Hamline University 1998 — 2001
Bachelor of Science, Biology
Hamline University 1997 — 2001
Bachelor of Science (BS), Biology/Biological Sciences, General
CenturyLink May 2011 - Present
CenturyLink July 2010 - May 2011
Hertz May 2009 - July 2010
Avis Budget Group November 2005 - May 2009
Skills
Sales Management, Customer Service, Asset Managment, Sales, Sales Management..., Customer Service..., Asset Management, Call Centers, Customer Experience, Customer Retention, Customer Satisfaction, Direct Sales, Leadership, Sales Operations, Sales Process, Telecommunications, Account Management, Management, Team Leadership
Education
Hamilton College 2003 — 2004
Associate of Arts and Sciences (AAS), Business Administration and Management, General
American Red Cross September 2012 - Present
Idaho State University April 2012 - September 2013
Roberts Fire District June 2009 - September 2013
Centurylink March 2008 - March 2012
Eckscape Enterprises Inc. March 2001 - December 2007
Skills
Incident Command, Emergency Management, Incident Management, Red Cross, Exercises, Preparedness, Disaster Response, Coordination, Community Outreach, Public Safety, NIMS, Emergency Planning, Continuity of Operations, Emergency Services, Project Planning, Risk Assessment, Volunteer Management, Weapons of Mass..., Homeland Security, EMS, Fire Safety, First Responder, Crisis Management, Contingency Planning, Rescue, Life Safety, Emergency Medical, Enforcement, Counterterrorism, Emergency, Training, Exercise Design, Fire Management, Police, Government, HSEEP, Policy, Public Speaking, Program Development, Strategic Planning, Leadership Development, Business Continuity..., Research, Command
Education
Idaho State University 2011 — 2015
Bachelor of Science (BS), Emergency Management
FEMA- EMI
Emergency Management
D&H Distributing February 2013 - Present
CenturyLink 2012 - 2013
Amazon May 2011 - December 2011
Skills
Customer Service, Microsoft Applications, Exceptional versatility..., QuickBooks, Creative Visualization, Team Leadership, Support Analysts, Computer Technology, High Pressure Situations, Skilled Communicator, Organization Skills, Troubleshooting, Customer-focused, Fast-paced, Spreadsheets, Time Management, Call Centers, Microsoft Office 2007, Organized Multi-tasker, Oral, Customer Experience, Highly motivated..., Administrative Work, Forecasting, Internet Explorer, Close Attention to..., Team-oriented, Highly detail oriented, 10 Key, Data Entry, Telephone Skills, Outlook, Sales, Microsoft Office, Account Management, Channel Partners, Sales Management, Sales Operations, Solution Selling
Education
Penn State University 2013 — 2014
Bachelor's degree, Finance, General
Harrisburg Area Community College 2009 — 2011
Associate of Arts (AA), Business Administration and Management, General
CenturyLink July 2014 - Present
Windstream Communications March 2013 - June 2014
GTT November 2012 - March 2013
GTT July 2011 - March 2013
Global Crossing October 2007 - June 2011
Global Crossing October 2003 - October 2007
Global Crossing October 2001 - October 2003
Global Crossing October 2000 - October 2001
Global Crossing October 1998 - October 2000
United States Army January 1994 - December 1998
Skills
Sales Engineering, Telecommunications..., CCNA, JNSA, JNSS, Rack Space "Cloud U"..., Rack, Cloud Computing, VPLS, MPLS, VoIP, Ethernet, WAN, Networking, Telecommunications, Managed Services, Cisco Technologies, Internet Services, SDH, Data Center, Metro Ethernet, Optical Fiber, Co-location, DWDM, Wireless, SIP, Solution Selling, Enterprise Software, Juniper, Unified Communications, IP, Network Design, Routing, T1, Security, Troubleshooting, Computer Network..., LAN-WAN, Network Architecture, Pre-sales, Telephony, Sales Management, Social Media Marketing, Juniper Technologies
Education
United States Army 1993 — 1998
Military Police Swat Team Member
Harford Community College 1994 — 1996
AS, Computer Science
Southgate Anderson High School 1990 — 1993
Diploma
BBSI July 2013 - Present
CenturyLink January 2006 - July 2013
Qwest Communications August 2003 - January 2005
CES January 2000 - January 2003
Skills
Compliance, Customer Satisfaction, Call Center, Sales Management, Telecommunications, Call Centers, Training, Interviews, Recruiting, Wireless, Vendor Management, Hiring, Customer Retention, Sales, Customer Experience, Employee Relations, Performance Management, Team Building, Leadership, Customer Service, Management, Team Leadership, Employee Training, Account Management
Education
Idaho State University 1999 — 2003
BBA, Business Management
Ricks College 1996 — 1997
B.B.A, Pre-Law
CenturyLink June 2013 - Present
CenturyLink August 2000 - June 2013
Sonitrol Security July 1997 - August 2000
Skills
VoIP, Ethernet, Telecommunications, MPLS, Network Design, Cisco Technologies, Computer Network...
Education
Heald College-Hayward
Associate's degree
MetTel April 2014 - Present
CenturyLink October 2013 - April 2014
Buysellown Properties May 2013 - September 2013
Eckroth Foods Inc. April 2006 - February 2013
Eckroth Foods Inc. 2006 - 2013
Prosper January 2009 - September 2011
Skills
•Good communication..., •Insightful-Highly..., •Organizational..., •Positive attitude:..., Management, Manufacturing, Sales, Process Scheduler, Creative Direction, Coaching, Team Building, Business Strategy, Leadership Development, Strategic Planning, Change Management
Education
Independence University 2015 — 2019
Graphic Design
Alta High School 2001 — 2004
BlackPoint IT Services October 2012 - Present
CenturyLink January 1996 - March 2012
Skills
Direct Sales, Strategic Account Growth, Long-term Customer..., Cloud Computing, VoIP, SIP Trunking, Unified Communications, Wide Area Networking, Managed Hosting, WAN, Business Continuity..., Disaster Recovery, Office 365, HP Proliant, Windows Server, Symantec Backup, Microsoft Licensing, SharePoint, Managed Services, Solution Selling, Data Center, Business Continuity, Telecommunications, Professional Services, Sales Enablement, Sales Operations, Co-location, Ethernet, SaaS, Vendor Management, Enterprise Software, IP, MPLS, Call Centers, Sales Process, LAN-WAN, SIP, Storage, Virtualization, Wireless, Account Management, Telephony, Management, Salesforce.com, IT Service Management, Cisco Technologies, Metro Ethernet
Education
Portland Community College 1987 — 1989
Economics
Mt Rainier 1974 — 1977
Highline Community College
Business
CenturyLink Business September 2014 - Present
Avaya November 2012 - August 2014
CenturyLink December 2003 - October 2012
Waste Management June 2001 - December 2003
Schlumberger May 1998 - May 2001
Marconi 2000 - 2001
Western Atlas October 1978 - May 1998
Skills
Cisco Certified, CCNA, CCIP, MPLS, VoIP, Unified Communications, WAN, Cisco Technologies, Ethernet, LAN-WAN, Data Center, Telecommunications, Routers, Switches, Pre-sales, Network Administration, Troubleshooting, Telephony, SIP, Cloud Computing, Wireless, IP, Fiber Optics, Call Centers, Managed Services, Co-location, Hosted Services, T1, Networking, Avaya, SIP Trunking, TDM, Network Architecture, Sales Engineering, Network Design, Metro Ethernet, DWDM, QoS
Education
LeTourneau University 2003 — 2006
Bachelor, Business
Houston Community College 1990 — 1994
Associates, Electronics
CenturyLink December 2012 - Present
Nokia Siemens Networks October 2009 - December 2012
EMBARQ October 2002 - September 2009
Sprint August 2000 - October 2002
U. S. Army April 1983 - October 1996
Skills
Telecommunications, T1, Networking, 3G, Troubleshooting, ISDN, GSM, Training, DSL, Leadership, Project Management, Microwave, Wholesale Ethernet, Trunking, Remote Troubleshooting, Remote Monitoring, 5ESS, Nortel DMS, Metaswitch, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Computer Proficiency, Vendor Management, Wireless, IP, VoIP, Ethernet, Integration
Education
Hawaii Pacific University
BNCOC Basic Non-Commissioned Officer Course US Army
Baltimore Polytechnic Institute 1979 — 1982
Baby Jogger 2013 - 2014
West Corporation May 2012 - October 2012
CenturyLink November 2011 - May 2012
Northampton County EMS October 2006 - November 2011
Eastern Medical Transport July 2006 - October 2007
Skills
Customer Service Sales;..., Microsoft Word, Microsoft Excel, Microsoft Office
Education
Nash Community College 2010 — 2011
Certification, EMT-Paramedic
Halifax Community College 2005 — 2006
Certification, EMT-B
Roanoke Rapids High School 2002 — 2006
High School, 9-12
CSG International Director of Global Environmental, Health, and SafetyCSG InternationalJune 2010 - Present
CenturyLink August 1999 - 2011
QPI 1997 - 1999
OSHA 1995 - 1997
US Army Corps of Engineers July 1992 - 1997
Skills
Certified Safety..., Process Improvement, EHS, Strategic Planning, Team Building, Environmental Compliance, Training, Project Management, Team Leadership, Change Management, Ergonomics, Operations Management, Leadership, Safety Consulting, Safety Management..., Industrial Hygiene, Construction Safety, Environmental..., Management, Inspection
Education
Creghton University 1991 — 1995
Bachelor's degree, Environmental Science
Johns Hopkins School of Medicine
Harvard Medical School
Occupational Health and Industrial Hygiene
CenturyLink February 2005 - Present
GE ENERGY (Contractor) October 1999 - December 2003
GE ENERGY (Contractor) October 1997 - August 1999
Royal Philips Electronics (former Intermagnetics General Corporation) August 1994 - July 1995
Skills
Telecommunications, Cross-functional Team..., Fiber Optics, Ethernet, Engineering, Troubleshooting, Six Sigma, Process Improvement, Microsoft Office, IP, SDH, Computer Network..., VoIP, Introduction to TELLABS..., IPERF testing
Education
SUNY Institute of Technology 1995 — 1997
Bachelor of Science, Electrical Engineering
Hudson Valley Community College 1992 — 1994
Associates, Applied Sciences, Electrical Engineering
CenturyLink April 2013 - Present
CenturyLink July 2011 - April 2013
CenturyLink July 2009 - July 2011
CenturyTel October 2002 - July 2009
CenturyTel May 2001 - October 2002
Hanover Direct July 2000 - May 2001
Deluxe Video Services June 1997 - July 2000
Sears, Roebuck and Co. May 1995 - June 1997
Skills
Employee Relations, Strategic Planning, Telecommunications, Process Improvement, Leadership, Management, Change Management, Training, Cross-functional Team..., Leadership Development, Strategic Partnerships, Strategy, Team Leadership, Budgets, Negotiation, Performance Management, Recruiting, Human Resources
Education
Harding University 1989 — 1994
B.A, Human Resources/Psychology
CenturyLink May 2015 - Present
Best Buy November 2014 - May 2015
Geek Squad March 2014 - November 2014
Best Buy June 2013 - March 2014
Deseret Industries February 2013 - June 2013
Mountain West Research May 2011 - November 2012
Skills
Visual Merchandising, Merchandising, Retail, Retail Sales, Store Management, Loss Prevention, Sales, Inventory Management, Store Operations, Customer Service, Cashiering, Customer Satisfaction, Inventory Control, Time Management, Planograms, POS, Telephone Skills, Teamwork, Inventory, People Skills
Education
Idaho State University 2002 — 2003
Bachelor of Applied Science (B.A.Sc.), Computer Engineering
CenturyLink 2009 - Present
CenturyLink 2004 - 2009
CenturyLink 1999 - 2004
Skills
Customer Service, Microsoft Word, Microsoft Office, Microsoft Excel, Call Centers, Telecommunications, VoIP, Telephony, Customer Experience, MPLS, IP, Troubleshooting, Ethernet, Managed Services, Customer Satisfaction, Wireless, Customer Retention, Avaya, WAN
Education
Rollins College
Harrisburg Area Community College
Comcast Cable September 2014 - Present
CenturyLink September 2012 - September 2014
CenturyLink May 2011 - September 2012
Qwest Communications April 2008 - June 2011
Qwest Communications May 2006 - April 2008
Ritz Camera Centers September 2002 - May 2006
Skills
Budgeting, Telecommunications, Call Center, Customer Relations, Customer Service, Excel, Program Management, Cross-functional Team..., Training, Budgets, Sales Management, Coaching, Call Centers, Performance Management, Management, Team Building, Customer Retention, Microsoft Excel, Analysis, Solution Selling, Customer Satisfaction, Team Leadership, Business Analysis, Integration, Customer Experience, Sales Operations, Process Improvement, Sales, Vendor Management, Team Management, Strategic Planning, Project Management, Direct Sales, Product Management, Leadership, Operations Management, Managed Services, Account Management, Contract Negotiation
Education
Idaho State University
CenturyLink 2008 - Present
Cox Auto Trader Publishing 2006 - 2008
Cox Auto Trader Publishing 2001 - 2006
ILCO Unican 1996 - 1999
Skills
Co-location, Unified Communications, Solution Selling, Managed Services, Direct Sales, Channel Partners, B2B Sales, Account Management, Key Account..., Sales Management, Revenue Forecasting, Analytical Skills, Creative Problem Solving, Microsoft Excel, Microsoft Word, PowerPoint, Salesforce.com, Casper, C++, Customer Service, Customer Satisfaction, Proposal Writing, Cross-functional..., Sales Presentations, New Business Development, Product Marketing, Creative Coordination, Daily Operations..., Accurate Data Entry, General Assignment, Goal Oriented, VoIP, Sales Process, MPLS, B2B
Education
Halifax Community College
Business/Corporate Communications
CenturyLink September 2007 - Present
Cellular One of East Texas February 2006 - January 2007
Dobson Communications January 2005 - January 2006
Skills
Direct Sales, Networking, VoIP, Telephony, Computer Network..., Customer Experience, Training, Management, Telecommunications..., DSL, Microsoft Excel, Broadband, Inventory Management, Long Distance, Cellular Communications, Optical Fiber, Customer Retention, Ethernet, IP, Sales&Marketing, Sales Growth, Telecommunications..., Telecommunications..., Outstanding..., Relationship..., Relationship Improvement, Database Systems, Fiber Optics, Wireless Broadband, Internet Services, Bulk Sales, Building Brand Awareness, POTS, IPTV, LAN-WAN, Teambuilding, Telecommunications..., Employee Management, Coaching, Internet Troubleshooting, Computer Repair, SAP, Concur, A/V Installation, A/V systems, Community Outreach, Public Speaking, Escalation, Outside Sales, Team Building
Education
Kaplan University 2014 — 2016
Associate’s Degree, Business Administration and Management, General, 3.75
Hodges University 2008 — 2013
Associate of Science (A.S.), Business Administration and Management, General, 3.25
NAVSUP BSC April 2014 - Present
NAVSUP BSC June 2012 - April 2014
Pennsylvania Army National Guard July 2006 - July 2012
CenturyLink April 2007 - September 2009
Skills
Java, Eclipse, Visual Studio, C++, JavaScript, XML, SQL, HTML, CSS, Databases, PL/SQL, jQuery, Team-oriented, Debugging, Git, Algorithms, Data Structures, Android SDK, Oracle SQL Developer, Military Experience, Military Training, Photoshop, Computer Hardware, Computer Maintenance, Tomcat, Xcode, JSP development, Maven, Spring, HP Fortify, JSON, Bootstrap, AngularJS, Bug Tracking
Education
Penn State University 2010 — 2013
Bachelor of Science (B.S.), Computer Science
Harrisburg Area Community College 2009 — 2010
Associate of Science (A.S.), Mathematics and Computer Science
Penn State University
Master of Science (M.S.), Computer Science
CenturyLink November 2006 - Present
TomandKeidi Photography September 2011 - Present
Technisource April 2005 - July 2006
Skills
Telecommunications, VoIP, Call Centers, Troubleshooting, Cisco Technologies, IP, TCP/IP, Routers, Switches, Technical Support, Wireless
Education
HACC, Central Pennsylvania's Community College 2014 — 2018
Bachelor’s Degree, Computer and Information Sciences, General
CenturyLink January 2012 - Present
Coca-Cola Enterprises January 2006 - December 2011
Commercial Metals Company January 2003 - December 2005
Skills
Database Administration, Database Admin, Benefits Administration, Office Administration, Admissions, Purchasing, Purchase Management, Purchasing Processes, Purchase Orders, Purchase Price..., Group Purchasing
Education
University of California, Berkeley 2001 — 2002
Master of Business Administration (M.B.A.), Finance, General
Harvard College 1997 — 2000
Bachelor of Arts (B.A.), Economics
US Cellular November 2013 - Present
U.S. Cellular September 2012 - November 2013
CenturyLink September 2010 - August 2012
Qwest Communications, Inc March 2009 - September 2010
Qwest Communications September 2007 - March 2009
Qwest Communications September 2004 - September 2007
Qwest Communications, Inc March 2004 - September 2004
Skills
Vendor Management, Customer Relations, Budgeting, Customer Service, Problem Solving, Negotiation, Team Leadership, Process Improvement, Excel, Vendor Relations, Telecommunications, Data Analysis, Program Management, Troubleshooting, Planning, Analysis, Budgets, Project Planning, Contract Negotiation, Account Management, Event Planning, Leadership, Management, Cross-functional Team...
Education
Illinois State University 1996 — 1998
Bachelor of Arts, Social Work
Kendall College 1994 — 1996
Certificate of Culinary Arts, Culinary Arts
CenturyLink February 2001 - Present
Volt Telecom Group January 2000 - February 2001
Harris-McBurney Company January 1999 - January 2000
Skills
Solution Selling, Software Installation, Hardware Installation, Equipment Installation, Computer Hardware..., Network Installation, Network Systems, Computer Hardware..., Internet Troubleshooting, Data Center Management, Integrated Services, Digital Networking, Sales
Education
Gulf Coast State College 1992 — 1993
Vernon High School 1988 — 1992
CenturyLink January 2015 - Present
Blue Cross Blue Shield of Florida (Xerox) August 2012 - September 2014
RTI International January 2012 - January 2012
FASTA Inc January 2007 - January 2010
Alan Freuler Construction January 2004 - January 2007
Lowe’s Home Improvement Warehouse – January 2003 - January 2004
AAA Carolinas – January 2003 - January 2003
Lands’ End, Inc January 2002 - January 2003
Seats Incorporated January 2001 - January 2002
Halifax Regional Medical Center January 1997 - January 2000
Skills
Office Administration, Administrative..., Customer Service, Office Management, Health Insurance, Insurance, Employee Benefits, Telephone Skills, Office Equipment, Invoicing, Internet Explorer, Microsoft Word, Data Entry, Outlook, Purchasing, Contract Negotiation, Microsoft Office, Fax, 10 Key, Microsoft Excel, HIPAA, Call Centers, Human Resources, PowerPoint, Process Scheduler, Administrative...
Education
Halifax Community College 1987 — 1989
Associate's degree, Office Technologies
McCloud Services May 2011 - Present
CenturyLink February 1999 - February 2011
Skills
Microsoft Office, Account Management, Customer Service, Customer Satisfaction, Team Building, New Business Development, Sales Management, Project Management, Sales, Training, Microsoft Excel, Microsoft Word, Leadership, Sales Operations
Education
Illinois Central College
CenturyLink June 2011 - Present
Qwest Communications March 2009 - June 2011
Qwest Communications July 2007 - March 2009
Qwest Communications February 2005 - July 2007
Walt Disney World January 1999 - May 1999
Skills
Customer Service, Energy, Call Center, Customer Experience, Telecommunications, Customer Satisfaction, Social Media, Business Strategy, Digital Strategy, Brand Loyalty, Brand Developement, Facebook, Twitter, Google+, Instagram, Brand Development, Call Centers, Social Networking, Training, Cross-functional Team..., Business Development, Social Media Marketing, Strategic Planning, Strategic Partnerships, Lead Generation, Leadership
Education
Idaho State University
Soda Springs High School
CenturyLink June 2012 - Present
CenturyLink April 2011 - June 2012
Qwest Communications June 2006 - April 2011
Qwest Communications March 2003 - June 2006
Skills
Telecommunications, Telephony, Managed Services, MPLS, Call Center, Vendor Management, Leadership, VoIP, Customer Experience, Sales Operations, Sales Management, Management, Change Management, Customer Service, Solution Selling, Unified Communications, Call Centers, Wireless, Training, Process Improvement, Operations Management, Co-location, Avaya, Cross-functional Team..., Broadband, Customer Retention, Avaya Technologies
Education
Idaho State University 1994 — 1997
Select Medical October 2012 - Present
CenturyLink November 2006 - October 2012
PA Office of Attorney General November 2008 - August 2009
Next Mobile, Inc. / One Virtual Corp. / Wizard Multimedia / Wizard Academy April 1996 - November 2005
Nova Productions 1997 - 1998
Skills
Web Design, Database Administration, Graphic Design, Databases, Technical Support, Access, SQL, Servers, Project Management, Oracle, Program Management, Customer Service, Data Analysis, Analysis, Leadership, Call Centers, Training, Management, Call Center, Editing, HTML, Hardware, JavaScript, Microsoft Office, Network Administration, Networking, Software Documentation, Troubleshooting, Visio, Windows
Education
Penn State University 2009 — 2013
BS, Information Sciences & Technology
Harrisburg Area Community College 2007 — 2009
AA, Computer Information Systems
University of Asia and the Pacific 2003 — 2004
Certificate, Strategic Business Economics
Notre Dame of Greater Manila 1982 — 1986
HIg School, Secondary education
CenturyLink 2012 - Present
Honeycutt Communications, Inc. 2010 - Present
Governor Edwin Edwards February 2005 - Present
Lisburn Press 2004 - Present
Honeycutt Communications, Incorporated 2003 - Present
Arts Council of Greater Baton Rouge 1985 - Present
Guy Hernandez Productions 2008 - 2012
Hollywood South Casting Database, LLC 2008 - 2012
The TriMedia Group 2007 - 2012
Foundation for Historical Louisiana 1996 - 2008
Skills
Television, Video Production, Broadcast, Broadcast Journalism, Radio, Video, Video Editing, Biography, Documentaries, Media Relations, Editing, Published Author, Radio Broadcasting, Producing, Copy Editing, Journalism, Entertainment, Film Production, Interviews, Public Relations, Film, Social Media Marketing, Videography, Press Releases, Commercials, Publishing, Advertising, Publications, Social Media, Corporate Communications, Marketing, Social Networking, Digital Media, Public Speaking, Media Planning, HD Video, Copywriting, Post Production, New Media, Publicity, Facebook, Creative Writing, Storytelling, Directing, News Writing, Creative Direction, Content Strategy, Final Cut Pro, Strategy, Strategic Communications
Education
Harvard University 1992 — 1992
Corporate media relations; Damage control; Company image
American Film Institute 1979 — 1980
Cinematography, Directing, producing, writing
University of Louisiana at Monroe 1973 — 1977
BBA, Finance, Filmmaking, Writing
CenturyLink April 2015 - Present
University of Maryland University College February 2015 - Present
HOPE Project DC (Washington DC) October 2014 - Present
Skills
Customer Service, Leadership, Management, Logical Approach, Computer Repair, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Computer Proficiency, Public Speaking, Research, Project Management, Computer Hardware, Critical Thinking, Technical Writing
Education
Harrisburg University of Science and Technology
Cyber Security
CenturyLink August 2013 - Present
. January 2007 - August 2013
Real Estate January 2005 - January 2012
Q January 2000 - January 2006
Skills
Organizational..., Operations Management, Team Leadership, Team Management, Cross-functional Team..., Collaborative Problem..., IT Service Management, Cisco Technologies, WAN, DSL, Frame Relay, CCNA, Juniper, ATM networks, Managed Services, Team Building, ITIL, Routers, Sales, VPN, Management, Juniper Technologies, TCP/IP, IT Strategy, Network Centric..., Telephony, MPLS, Telecommunications, IP, Networking, VoIP
Education
Hamline University
BA, Economics/Statistics
CenturyLink January 2015 - Present
Kyra Infotech December 2008 - January 2015
Florida Department of Financial Services January 2002 - September 2008
Florida Department of Agriculture and Consumer Services 1989 - 2001
ComputerLand Corp 1984 - 1989
Skills
Business Analysis, Program Management, IT Management, Disaster Recovery, Enterprise Architecture, SDLC, Project Management, ITIL, Business Intelligence, Software Project..., PMP, Requirements Analysis, Information Technology, IT Strategy, Governance, SaaS, Business Process..., Vendor Management, Telecommunications, Data Center, Project Planning, ERP, Strategic Planning, Cloud Computing, Solution Architecture, Leadership, Outsourcing, Business Process, IT Operations, Process Improvement, Change Management, MS Project, Enterprise Software, Databases, Virtualization, Database Design, System Administration, Strategy, Requirements Gathering, Government, Software Development, Legislation
Education
Harvard Business School 2010 — 2013
Lowndes High School
Valdosta State University
Medical Distribution Solutions, Inc. November 2012 - March 2013
Centurylink 1997 - 2012
Skills
Microsoft Word, Microsoft Excel, Microsoft Office, Typing, Bookkeeping, Customer Service, E-Learning, Internet, Invoicing, Newsletters, Office Administration, PowerPoint, Proofreading, Research, Windows
Education
Boiling Springs High School
Harrisburg Area Community College
The School of the Art Institute of Chicago January 2014 - Present
Independent July 2013 - August 2014
Guaranteed Rate November 2012 - June 2013
CenturyLink May 2010 - June 2012
Edelman June 2007 - May 2010
Cramer-Krasselt March 2005 - June 2007
Skills
Media Relations, Internal Communications, Strategic Communications, Public Relations, Social Media, Marketing Communications, Press Releases, Corporate Communications, Social Media Marketing, Marketing, Integrated Marketing, Strategy, Message Development, Sponsorship, Digital Marketing, Editing, Copywriting, Publicity, Newsletters, Email Marketing, Crisis Communications
Education
Illinois State University 2000 — 2004
Bachelor of Science (B.S.), Public Relations
CenturyLink July 2013 - Present
Sirius Computer Solutions May 2012 - July 2013
Qwest 1999 - April 2011
PCS/Dillon Technology Group 1998 - 1999
MCI 1991 - 1998
Skills
Overlay, MPLS, WAN, Consultive Selling, Solution Selling, Metropolitan Ethernet, Sales Management, Sales Skills Training, SIP Trunking, Hosting Solutions, Call Center, VoIP, Hosted Call Center, Traffic Engineering, Voice Networks, Long Distance, Disaster Recovery, Telecommunications, Hosted Services, Sales Engineering, IP, Managed Services, Managed Hosting, Cisco UCS, Unified Communications, Cisco VoIP, Cloud Computing, Telephony, Networking, Security, Co-location, SaaS, Routing, Selling, SIP, Sales
Education
Cisco CCNA 2010 — 2010
CCNA, networking
Saint Mary's University of Minnesota 1997 — 1999
Masters of Science, Telecommunications
University of Minnesota-Twin Cities 1983 — 1987
BA, Psychology
Hamline University 1981 — 1983
Murtech Consulting November 2013 - May 2014
Anthem College Orlando January 2013 - November 2013
CenturyLink May 2012 - December 2012
CenturyLink March 2007 - April 2012
National Leasure Group May 1999 - October 2006
Skills
T1, Adtran, VoIP, Cisco Technologies, MPLS, LAN-WAN, Frame Relay, WAN, Switches, Routers, DSL, Ethernet, Networking, Servers, Network Administration, Technical Support, Active Directory, Hardware, Windows Server, Troubleshooting, Software Installation, Security, Cisco IOS, Wireless Networking, Network Engineering, Call Centers, Help Desk Support, Data Center, Cisco Routers, TCP/IP, Firewalls, VPN, Cabling, Network Design
Education
Anthem 2011 — 2012
AS, Computer and Network Security, A
Guilford Technical Community College 1990 — 1990
certificate, computer repair and upgrade
CenturyLink May 2012 - Present
CenturyLink April 2011 - April 2012
Qwest Communications July 2009 - March 2011
Qwest Communications January 2005 - July 2009
Qwest Communications January 2004 - December 2004
Qwest Communications April 2002 - December 2003
Qwest Communications October 1999 - March 2002
Skills
Wireless, Telecommunications, Account Management, Sales, Managed Services, Networking, Sales Operations, Strategic Partnerships, VoIP, MPLS, Unified Communications, Direct Sales, Ethernet, Broadband, Telephony, IP
Education
Washington University in St. Louis 1995 — 1998
Bachelor of Science, Engineering and Public Policy
Illinois Wesleyan University 1992 — 1995
Bachelor of Arts, Physics
Cincinnati Bell September 2012 - Present
CenturyLink August 1999 - June 2012
Global Crossing December 1997 - July 1999
Omnicare December 1987 - November 1997
Skills
Sales Engineering, Purchasing, Technology, Technical Support, Negotiation, Contract Management, Project Management, Vendor Contracts, Vendor Management, Servers, Network Security, ATM networks
Education
Western Maryland College 1979 — 1981
Heidelberg University 1975 — 1979
Walnut Hill High School
Xylem Inc. October 2014 - Present
Barnes Group Inc. April 2010 - October 2014
Tyco Flow Control March 2012 - June 2012
CenturyLink July 2009 - October 2009
Embarq December 2007 - July 2009
Embarq August 2005 - December 2007
Sprint April 2003 - July 2005
Sprint January 1997 - March 2003
Morrison & Foerster LLP November 1991 - October 1996
Skills
Mergers & Acquisitions, Corporate Governance, Corporate Law, Commercial Litigation, Executive Management, Legal Compliance, Governance, Securities, Personnel Management, Contract Negotiation, Employment Law, Due Diligence, Joint Ventures, Telecommunications, Licensing
Education
University of California, Hastings College of the Law 1988 — 1991
JD, Law
Heidelberg University
None, Law
University of California, Los Angeles
BA, Economics
CenturyLink October 2014 - Present
CenturyLink 2001 - October 2014
Skills
Call Center, Telecommunications, Customer Experience, Customer Retention, Avaya, VoIP, Customer Satisfaction, Telephony, Managed Services, Direct Sales, Wireless, Vendor Management, Sales Management, Team Leadership, Cross-functional Team..., Sales Operations, Call Centers, Coaching, Broadband, Solution Selling, Sales Process, Salesforce.com, Strategic Partnerships, Account Management, MPLS, Unified Communications, Call Center Development
Education
Idaho State University 1999 — 2004
Social Work, Senior
CenturyLink 2009 - Present
Savvis Inc 2005 - 2010
Cable & Wireless 2003 - 2005
Exodus Communications 2001 - 2003
Xerox 1999 - 2001
International Experience (RMIT & The Market Linkers) 1994 - 1999
Skills
Resource Management, Cloud Computing, Program Management, Data Center, SaaS, Professional Services, Security, Business Analysis, ITIL, IT Management, Business Intelligence, CRM, Management, Outsourcing, Project Management, Requirements Analysis, Strategy
Education
Harvard University
MA in Management, (MBA) Management and Operations
RMIT University
Master in Information Technology (PGD), Applied Sciences & Information Technology
UCP (formerly PICS associated with ASU)
Bachelor of Computer Science, Computer Science
CenturyLink June 2012 - Present
ABG Group March 2010 - Present
Aeropostale June 2012 - September 2012
Lexco-EMC August 2008 - October 2008
Delance Jorge & asociados November 2005 - July 2008
Analisis Sports (MABASO Group) June 2004 - November 2005
Education
Cisco Networking Academy 2011 — 2011
CCDA (In Progress), Information Technology
Microsoft Learning Center 2011 — 2011
MCITP Server Administrator, Information Technology
Cisco Networking Academy 2010 — 2011
CCNP, Information Technology
Cisco Networking Academy 2010 — 2010
CCNA, Information Technology
IE (Instituto de Empresa) 2008 — 2009
MBA, Business
Instituto Tecnológico de Santo Domingo 2006 — 2008
Master of science, Construction Management
Instituto Tecnológico de Santo Domingo 2002 — 2005
B.S, Civil Engineer
Colegio Cardenal Sancha
CenturyLink March 2015 - Present
C Spire Fiber December 2009 - March 2015
US Navy February 1995 - March 2000
Skills
Telecommunications, Troubleshooting, Project Planning, Fiber Optics, Management, Contract Negotiation, Account Management, New Business Development, Microsoft Excel, Microsoft Office, Team Leadership, Project Management, Process Improvement, Sales Management, Call Centers, Team Building, Business Development, Program Management, Customer Service, Team Management, GIS, Google Earth, Negotiation, Business Strategy, Fusion Splicing, Route Planning, Permit Applications, Permit Drawings, GIS Application, GIS systems, Trimble GPS, Quantum GIS, FTTx, GeoServer, GeoExplorer, Global Mapper, Pictometry, NetCracker, HTML, ArcGIS, ArcMap, ArcGIS Server, ArcGIS Engine, ArcGIS Explorer
Education
Hinds Community College 2006 — 2009
Associate's degree, Business/Managerial Economics
Level 3 Communications March 2014 - Present
CenturyLink February 2013 - February 2014
AT&T November 2006 - February 2013
FBC Frisco, TX January 2005 - November 2006
Skills
Cloud Computing, Telecommunications, Managed Services, Sales, Strategy, Team Building, Direct Sales, Business Development, CRM, Networking, Public Speaking, Start-ups, Data Center, Sales Process, MPLS, Co-location, Security, Team Leadership, Cloud Security, Training, Network Security, Network Infrastructure, Leadership, Project Planning, Cloud Services, Mobile Applications, Presentations, Discipleship, Student Ministry, Bible teaching
Education
Hardin-Simmons University 1999 — 2002
BBS, Communications / Ministry, 3.5+ Cum Laude
AT&T University 2010 — 2012
Harvard Leadership Program
Sterling Foods LLC January 2013 - Present
CenturyLink May 2012 - January 2013
CenturyLink January 2010 - January 2013
McAfee August 2008 - January 2010
Skills
Account Management, Solution Selling, B2B, Direct Sales, Lead Generation, Sales Operations, Food Service, Team Building, Sales, MPLS, VoIP, Strategic Partnerships, Leadership, Restaurants, Sales Management, Cloud Computing, Management, Marketing, Networking, Security, Customer Retention, Salesforce.com, Data Center, Customer Service, New Business Development, Pricing, Cold Calling, Ethernet, Unified Communications, CRM, Product Management, Professional Services, Telecommunications, Business Development, Co-location, Sales Process, SaaS, Channel Partners, SIP Trunking, Enterprise Software, Selling, Call Centers, Wireless, Managed Services, Go-to-market Strategy, Hosted Services, Product Marketing, Sales Presentations, T1, Telephony
Education
Boylan Central Catholic High
General Studies
Illinois State University
Marketing, Marketing/Communications
CenturyLink December 2011 - Present
Qwest Communications / Centurylink April 2008 - November 2011
Qwest April 2005 - March 2008
Skills
VoIP, Vendor Management, Training, Telephony, Call Center, Call Centers, Change Management, Cross-functional Team..., Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Direct Sales, Management, Performance Management, Process Improvement, SIP Trunking, Sales, Sales Management, Sales Operations, Strategic Planning, Team Building, Team Leadership, Telecommunications, Telemarketing
Education
Idaho State University 1997 — 2001
RF Telecom / Business Communications
CenturyLink January 2005 - Present
Education
Hardin-Simmons University
CenturyLink February 2013 - Present
CenturyLink December 2009 - February 2013
Qwest Communications March 2005 - December 2009
Qwest Communications 2004 - 2009
Qwest 2003 - 2009
Skills
Call Center, Telecommunications, Business Analysis, Analysis, Network Operations, Troubleshooting, Strategic Planning, Quality Assurance, Process Improvement, Problem Solving, Coaching, Microsoft Office, Negotiation, Supervisory Skills, TCP/IP, Customer Relations, Data Analysis, Billing, Excel, Metrics, Customer Service, Documentation, Performance Management, Contract Negotiations, Program Management, Access, Change Management, Mentoring, Call Centers, Telephony, Software Documentation, Cross-functional Team..., Contract Negotiation
Education
Idaho State University 1993 — 1994
Biology
Axelsen Concrete Construction September 2015 - Present
Safelink Internet Services May 2015 - September 2015
Doctor for Concrete September 2014 - May 2015
Enterprise Rent-A-Car September 2014 - September 2014
Plastics Inc. June 2014 - September 2014
Center Partners October 2011 - March 2014
Centurylink June 2011 - August 2011
Center Partners January 2011 - June 2011
Channel blend April 2009 - November 2010
CMC Texas Cold Finish Steel February 2008 - July 2008
Skills
Troubleshooting, Call Centers, Customer Service, Sales, Technical Support, Credit Cards, Forklift Operator, Customer Satisfaction, Computer Hardware, Crane Operator 10 ton, Cable installation, Network Troubleshooting
Education
Idaho State University 2013 — 2020
Electrical Engineering
Wheatley High School 1996 — 1997
High School
High School for the Engineering Professions 1992 — 1996
Oshkosh/JLG Industries July 2014 - Present
Global Data Consultants July 2013 - August 2014
Patriot Federal Credit Union April 2008 - July 2013
CenturyLink 2003 - 2008
Skills
Financial Services, Banking, Team Leadership, Organization, Communication, Microsoft Office, Project Management, Project Planning, MS Project, Clarity, Leadership, Business Process, Technical Support, Vendor Management, Customer Service, Process Improvement, Microsoft Project, Management, Marketing, Risk Management, Program Management
Education
Shippensburg University of Pennsylvania 2014 — 2016
Master of Business Administration (MBA), Masters in Business Administration, 4.0
Harrisburg Area Community College 2005 — 2007
Associate's degree, Accounting and Finance
Productivity Point 2000 — 2000
Certification of Completion, Microsoft Certified Systems Engineer
Shippensburg University of Pennsylvania 1988 — 1991
Bachelor's degree, Public Administration
Grill Works Truck February 2011 - Present
CenturyLink November 2006 - Present
Life Fitness August 2003 - July 2006
Mystic Lake Casino Hotel December 2002 - August 2003
Fazoli's Restaurant Management, LLC October 2000 - December 2002
Radisson September 1999 - October 2000
DoubleTree by Hilton August 1995 - September 1999
Skills
Food, Customer Service, Social Media Marketing, Public Speaking, Microsoft Office, Inventory Management, Strategic Planning, Sales Management, Menu Development, Cooking, Cost Effective, Teacher Mentoring, Written Communication, Hiring Personnel, Management, Culinary Skills, Culinary Management, Food Service, Food Preparation, Food & Beverage, Small Business, Team Building, Customer Satisfaction
Education
Hennepin Technical College
Bachelor of Science (BS), Culinary Arts
Alaska Airlines November 2013 - Present
Advocare July 2013 - Present
A & E furniture deals April 2012 - Present
Legal Shields January 2010 - Present
CenturyLink November 2006 - April 2009
Skills
Non-profits, Contract Negotiation, Entrepreneurship, Public Speaking, Small Business, Customer Service, Microsoft Office, Training, Microsoft Excel, Microsoft Word, Outlook, New Business Development, Social Networking, Strategic Planning, Customer Satisfaction
Education
University of Washington 2010 — 2012
Bachelor of Business Administration (BBA), Business Administration
Highline College 2008 — 2010
Associate, Business Administration
Intermedia October 2014 - Present
CenturyLink April 2013 - August 2014
Dr.Yip Chiropractic June 2012 - April 2013
Propet USA May 2010 - December 2011
National Bevpak a division of Shasta Beverages, Inc, a National Beverage Company June 2007 - September 2009
Integrated Living Services February 2001 - November 2005
Skills
EDI, Customer Service, Billing Systems, Medical Records, Chiropractic, Clerical Skills, Phlebotomy, HIPAA, Vital Signs
Education
Pima Medical Institute-Mesa 2012 — 2015
Bachelor’s Degree, Medical Office Management/Administration, 3.1
everest college- washington 2011 — 2012
Associate's degree, Medical/Clinical Assistant
OSHA & HIPAA, Everest College
Highline College
Highline Community College 2002 — 2003
Associate's degree, Medical Residency Programs - General Certificates
Cleveland H.S. –
High school Diploma
Everest College
Diploma, Medical Assistant
CenturyLink July 2015 - Present
SHAKE YOUR NETWORK January 2011 - Present
Telx June 2014 - 2015
Net Access Corporation May 2013 - May 2014
Net2EZ Managed Data Centers 2012 - 2013
IPC Systems, Inc. October 2010 - October 2011
Optimum lightpath January 2006 - January 2010
Optimum Lightpath (Division of Cablevision) 2006 - 2010
Chapdelaine & Co. February 2003 - November 2005
Goldenberg and Hehmeyer January 2001 - December 2002
Skills
Telecommunications, Data Center, Strategy, Management, Solution Selling, Customer Service, Budgets, Managed Services, Direct Sales, Cloud Computing, Selling, Virtualization, SaaS, Leadership, Salesforce.com, Vendor Management, Product Management, Sales, Networking, VoIP, Business Development, Co-location, New Business Development, Account Management, CRM, Start-ups, MPLS, Enterprise Software, Professional Services, Wireless, Sales Process, People Management, Customer Engagement, Project Management, Soft Skills, Customer Management
Education
Hofstra University 1987 — 1991
BS, Administration
St.Agnes High School 1983 — 1987
Regents
St.Christophers 1977 — 1983
Fearless Comedy Productions July 2012 - Present
Fearless Lab March 2013 - Present
Minnesota Renaissance Festival August 2012 - Present
EMC Isilon September 2012 - November 2014
CenturyLink September 2008 - September 2012
VISI 2005 - September 2008
Skills
Networking, Data Center, Troubleshooting, Hardware Support, Technical Support, TCP/IP, VoIP, Telecommunications, Basics of Unix, Isilon, Cisco IOS, Microsoft DNS, Bind, Serial Communications, BGP, OSPF, QoS, ISIS, Training, DHCP, Juniper, Storage, Storage Area Networks, Active Directory, Improvisational Comedy, Stand-up Comedy, Comedian, Street Theatre, Character Actor
Education
Hennepin Technical College 2015 — 2016
Associate of Arts and Sciences (A.A.S.), Network and System Administration/Administrator
Minneapolis Community and Technical College 2001 — 2002
Web Development and Interactive Media program
St. Cloud State University 2000 — 2001
General Studies
CenturyLink August 2014 - Present
CenturyLink November 2013 - August 2014
CenturyLink January 2013 - October 2013
SAVVIS September 2011 - December 2012
SAVVIS April 2010 - September 2011
SAVVIS October 2006 - April 2010
SAVVIS September 2005 - October 2006
Skills
Troubleshooting, VLAN, Networking, F5 BigIP, Routing, Ethernet, Data Center, BGP, Cisco Technologies, IP, OSPF, WAN, Network Administration, CCNA
Education
Illinois State University 1997 — 2004
BS, Physics, minor: Mathematics
St. Louis Community College 2009 — 2009
CCNA, CCNA Prep
CenturyLink June 2013 - Present
JLG Industries March 2012 - March 2012
Plasan North America September 2011 - December 2011
Walmart March 2009 - June 2010
Skills
Telecommunications, Internet Services, Internet Troubleshooting, Troubleshooting, Computer Network..., Computer Repair, Computer Hardware, Customer Satisfaction, Customer Service, Internet Explorer, Cabling, Surveillance, TCP/IP, Mac OS, Google Chrome, Firefox, Microsoft Windows, OS drivers, Computer Software, Vehicle Maintenance, Security, Ballistics, Weapons Handling, Small Arms, Defensive Driving
Education
HACC, Central Pennsylvania's Community College 2015 — 2017
Associate’s Degree, Associates Degree in Applied Science
NASCAR Technical Institute 2007 — 2008
Automobile/Automotive Mechanics Technology/Technician
Harford Community College 2001 — 2003
High School Diploma, Adult High School/Secondary Diploma Program
CenturyLink April 2015 - Present
Education
Illinois State University 1986 — 1988
Bachelor of Applied Science (BASc), Accounting
University of Phoenix
Master of Business Administration (MBA)
Home June 2015 - Present
Senuvo March 2014 - June 2015
CenturyLink September 2013 - March 2014
Boy Scouts of America May 2013 - August 2013
Panda Restaurant Group October 2010 - February 2013
Boy Scouts of America May 2010 - August 2010
Pocatello Police Department 2010 - 2010
Qualfon/Center Partners 2009 - 2010
Boy Scouts of America August 2008 - August 2008
Boy Scouts of America May 2008 - August 2008
Skills
Management, Customer Service, Team Building, Leadership, Strategic Planning, Operations Management, Sales Management, Training, Project Management, Budgets, Team Leadership, Security, DoD Top Secret Clearance, Law Enforcement, Interpersonal..., Conflict Resolution, Conflict Management, Staff Retention, Telecommunications, Telephone Skills, Microsoft Office, Mac OS, Video Conferencing, Social Media, Public Speaking, Youth Development, Youth Mentoring, Youth Leadership, Communication
Education
Idaho State University 2006 — 2009
Technical Certificate, Law Enforcement
CenturyLink May 2015 - Present
CenturyLink June 2011 - Present
The Idea Coterie 2011 - Present
Newcomer, Morris, and Young, Inc June 2008 - June 2011
Nuby June 2005 - June 2008
Skills
User Interface Design, CSS, jQuery, Interaction Design, Web Design, Web Development, JavaScript, Agile Methodologies, Graphic Design, Web Services, Integration, Information Architecture, Mobile Applications, E-commerce, HTML 5, User Interface, CMS, Web Applications, User-centered Design
Education
Harding University 2002 — 2005
Bachelor of Fine Arts (BFA), Graphic Design
CenturyLink March 2015 - Present
Floor Covering Central, Inc. January 2013 - February 2015
Illinois State University August 2012 - January 2013
Skills
MS Excel Pivot Tables, Data Mining, SAP BI, Microsoft Excel, Hyperion Financial..., Salesforce.com, SQL, SAS, Microsoft SQL Server, Ad Hoc Reporting, Stata, Analytics, Corporate Finance, Financial Analysis, Finance, Leadership, Financial Modeling, Quantitative Research, Project Management, Market Research, Microsoft Suites, Public Speaking, Banking, Cash Flow, Microsoft Office, Forecasting
Education
Illinois State University 2008 — 2012
Bachelor of Science (B.S.), Economics
Cricket Wireless August 2015 - Present
Cable ONE Business December 2014 - July 2015
United States Postal Service November 2014 - December 2014
n/a - currently unemployed October 2014 - November 2014
Allstate September 2012 - September 2014
Allstate September 2011 - September 2012
CenturyLink January 2008 - September 2011
Qwest Communications 2005 - 2008
Qwest January 2004 - January 2005
Qwest January 2001 - January 2004
Skills
Customer Service, Coaching, Billing, Call Center, Customer Satisfaction, Sales Management, Customer Relations, Team Building, Telecommunications, Budgeting, Problem Solving, Leadership Development, Competitive Analysis, Team Leadership, Employee Relations, Talent Acquisition, Performance Management, Direct Sales, Customer Experience, Call Centers, Vendor Management, CRM, Training, Analysis, Employee Engagement, Customer Retention, Sales, Management, Negotiation, Time Management, Sales Process, Sales Operations, Process Improvement, Cross-functional Team..., Salesforce.com, Solution Selling, Cold Calling, Account Management, Business Development, Strategy, Recruiting, Selling, B2B, Hiring, Wireless, Leadership, Invoicing, Budgets
Education
Idaho State University 1992 — 1994
Goodwill Keystone Area November 2014 - Present
CenturyLink March 2006 - November 2014
Rite Aid July 2004 - November 2005
Earthlink Inc. May 2001 - January 2003
Skills
Telecommunications, VoIP, Call Centers, IP, Ethernet, Telephony, Troubleshooting, Cisco Technologies, Network Design, Switches, WAN, Data Center, TCP/IP, Customer Experience, Routers, Networking, Wireless Networking, Help Desk Support, DSL
Education
Harrisburg Area Community College 2012 — 2015
Associate's degree, Computer Networking
CenturyLink October 2005 - Present
AT&T 2003 - 2005
Comdisco 1999 - 2002
Skills
Telecommunications, Wireless, Disaster Recovery, Management, Process Improvement, Project Management, Vendor Management, Sales Operations, Networking, CRM, Sales, Call Centers, Customer Retention, Solution Selling, Managed Services
Education
Judson College (IL) 1996 — 1999
Bachelor of Arts (BA), Business Management and Leadership
Harper College 1991 — 1995
CenturyLink February 2013 - Present
Best Choice Realty LLC January 2004 - Present
CenturyLink July 2002 - January 2013
CenturyLink June 2006 - September 2009
CenturyLink July 1998 - June 2002
Skills
Telecommunications, VoIP, MPLS, Managed Services, Unified Communications, IP, Ethernet, Wireless, Telephony, Solution Selling, SIP, Call Center, Co-location, Cloud Computing, WAN, Call Centers
Education
Highline Community College 2010 — 2012
Associate of Applied Science Degree, Business
Applied Professional Training
UC Synergetic 2015 - Present
ITT Technical Institute June 2012 - Present
Purium distributor May 2003 - Present
BHI Energy September 2014 - April 2015
Yoh, A Day & Zimmermann Company July 2011 - January 2012
CenturyLink September 2007 - July 2011
Skills
Educator/Trainer, CCNA Certified, LAN-WAN, Telecommunications, DSL, Wireless, VoIP, Optical Fiber, Telephony, Troubleshooting, Networking, Cisco Technologies, WAN, Switches, Ethernet, Technical Support, Wireless Networking, Information Technology, Coaching, VPN, Servers, Team Leadership, TCP/IP, Network Security, CCNA, Call Centers, Team Building, Entrepreneurship, Routers, Windows, Vendor Management, Firewalls, Direct Sales, IP, Hardware, Managed Services, Network Marketing, Technical Writing, Cabling, Social Networking, Avaya, Training, Leadership, Routing, Data Center, Cloud Computing, Network Architecture, Computer Network..., Network Design, Network Administration
Education
Embry-Riddle Aeronautical University 1992 — 1994
Bachelors, Engineering Physics
Harrisburg Area Community College 1990 — 1992
Associates in Arts, Engineering
CenturyLink September 2011 - Present
Skills
Public Policy, Policy Analysis, Government, Policy, Strategic Communications, Nonprofits, Community Outreach, Leadership, Legislation, Political Campaigns, Legislative Relations, Strategic Planning, Fundraising, Politics, Media Relations, Public Speaking
Education
Humphrey Institute 2009 — 2010
Gustavus Adolphus College 1989 — 1993
Bachelor of Arts (B.A.)
The University of Edinburgh
CenturyLink December 2011 - Present
CenturyLink February 2010 - December 2011
Qwest Communications May 2007 - February 2010
Qwest Communications, Qwest Corporation December 2003 - May 2007
Qwest Communications, Worldwide Networks June 2002 - December 2003
Qwest Communications, Worldwide Networks June 2001 - June 2002
Qwest Services Corporation, Internet Solutions February 2001 - June 2001
LSG/SkyChefs August 1999 - September 2000
Skills
Telecommunications, Ethernet, VoIP, Managed Services, Telephony, Unified Communications, LAN-WAN, IP, Frame Relay, SIP, MPLS, Computer Network..., Broadband, T1, Troubleshooting, Network Design, Call Centers, Co-location, SIP Trunking, Vendor Management, DWDM, Metro Ethernet, WAN
Education
Gustavus Adolphus College 1995 — 1999
Bachelor, Communications
CenturyLink July 2014 - Present
CenturyLink April 2011 - July 2014
Qwest Communications 2007 - April 2011
Sprint 2005 - 2007
Blockbuster 1999 - 2005
Skills
Sales Analysis, Sales Management, Salesforce.com, Headcount Management, Telecommunications, Quota Setting, Lead Generation, Microsoft Office, Microsoft Excel, Account Management, Customer Retention, Direct Sales, Retail, Sales, Customer Experience, Loss Prevention, Customer Satisfaction, CRM, Budget Process, MPLS, Microsoft Word, Product Marketing, Marketing, Co-location, Sales Process
Education
University of Phoenix
Bachelor's Degree, Business, 4.0 GPA currently
Highline Community College
Business Administration and Management, General
Renton High School
Business
CenturyLink June 2009 - Present
CenturyTel June 2007 - May 2009
Madison River Communications October 2000 - May 2007
Oberlander Communications January 1999 - August 2000
Solution Services, Inc. December 1995 - December 1998
Chillicothe Metal Co., Inc. June 1991 - August 1993
Skills
Solaris, Cisco Technologies, Perl, Unix, Linux, Troubleshooting, IP, Routers, Switches, TCP/IP, SNMP, DNS, Integration, Routing, Databases, Network Architecture, Firewalls, Windows, Technical Support, DHCP, Servers, LAN-WAN, VMware, Hardware, DSL, Apache, System Administration, WAN, Networking, Software Documentation
Education
Illinois Central College 1987 — 1988
none, Data Processing
Indian Hills Community College 1986 — 1987
none, Management Information Systems
WhiteWave Foods November 2012 - Present
Arrow Electronics April 2012 - September 2012
CenturyLink August 2011 - March 2012
UDR March 2010 - August 2011
Jackson National Life/Curian Capital 2002 - 2010
Havas Worldwide 2000 - 2002
Skills
Talent Acquisition, Corporate Recruiting, Fortune 500, Strategic Hiring, Client/Hiring Manager..., Behavioral Interviewing, Retention Strategies, Recruitment Training, Employment Law, Applicant Tracking..., Strategic Sourcing, Benefits Negotiation, Employer Branding, Onboarding, Public Speaking, Social Networking, Hiring Practices, College Recruiting, Follow Through, Service Level Agreements, Contract Recruitment, Job Fairs, Interview Skills, Equality & Diversity, Sales Compensation, Sales Hiring, Internet Recruiting, Negotiation, Relocation, Technical Recruiting, Events, Recruitment Advertising, Legal Compliance, Communication Skills, New Hire Orientations, Workforce Planning, Turnover, Strategic Partnerships, Key Account Management, Project Management, Product Marketing, Talent Management, Corporate Citizenship, Competitive Strategies, HR Policies, Training, Interviews, CRM, Leadership, Screening
Education
Illinois State University
Bachelor of Science, Speech Communication
Regis University
PHR, Certification
Mom's Place Gluten Free June 2015 - Present
CenturyLink April 2011 - June 2015
Qwest is now CenturyLink December 2000 - April 2011
Melaleuca, Inc. April 1991 - April 1999
Skills
Hiring, Employee Relations, Interviewing, Call Center, Sourcing, Talent Acquisition, Telecommunications, Recruiting, Management, Interviews, Call Centers, Training, Leadership, Staffing Services, Team Building, Applicant Tracking..., Temporary Placement, Human Resources, Contract Recruitment, Internet Recruiting, Employment Law, Employee Benefits, Personnel Management, Onboarding, College Recruiting, Technical Recruiting, Temporary Staffing, Workforce Planning, Talent Management, Job Fairs, Employee Engagement, HRIS, Cold Calling, Deferred Compensation, Taleo, Succession Planning, Job Descriptions, Employer Branding, Performance Management, Screening, PeopleSoft, Benefits Administration, Resume Writing, Benefits Negotiation, Behavioral Interviewing, Executive Search, HR Policies, New Hire Orientations, Employee Training, Building Relationships
Education
Idaho State University
BBA, Business Management - Human Resources
JPMorgan Chase March 2014 - Present
CenturyLink June 2011 - March 2014
QWEST COMMUNICATIONS CORP November 2005 - June 2011
QWEST COMMUNICATIONS CORP June 2000 - November 2005
Skills
Telecommunications, VoIP, SIP, Ethernet, Integration, IP, Enterprise Architecture, Wireless, Unix, ISDN, Softswitch, TCP/IP, TDM, ISUP, Cisco Technologies, Routers, Unified Communications, Vendor Management, Network Design, Switches, Telephony, Leadership, Networking
Education
Hiram College 1991 — 1995
Bachelor of Arts (B.A.), Biology, General
CenturyLink August 2015 - Present
Marriott International September 2011 - June 2015
Marriott International October 2007 - September 2011
Marriott International 2003 - October 2007
Skills
Hotels, ecommerce, Customer Service, Marketing, Web Content Management, Design, Sales, Web Maintenance, Hospitality Industry, Hospitality, Hotel Management, Resorts, Pre-opening, Catering
Education
Highline Community College
University of Nebraska at Omaha
CenturyLink June 2010 - Present
Education
HACC, Central Pennsylvania's Community College
Computer and Information Systems
CenturyLink June 2015 - Present
The Genome Institute June 2010 - June 2015
Contegix LLC September 2009 - June 2010
University of Washington June 2006 - June 2008
Skills
Python, Matlab, Fortran, Perl, Bioinformatics
Education
University of Washington 2006 — 2008
Physical Oceanography
Illinois State University 2005 — 2006
B.S., Computer Physics
University of Illinois at Urbana-Champaign 2004 — 2005
Engineering Physics
Southwestern Illinois College 2002 — 2004
Engineering Physics
Southern Illinois University, Edwardsville 2001 — 2002
Physics
Oracle September 2010 - Present
CenturyLink 2009 - June 2010
Embarq Corporation May 2006 - June 2010
Cerner Corporation 2005 - 2006
Sprint 2004 - 2005
Sprint 2002 - 2004
Sprint 2000 - 2002
Sprint 1998 - 2000
Sprint 1996 - 1998
Midwest Consulting Group 1995 - 1996
Skills
SOA, Unix, Budgeting, Troubleshooting, Process Development, Management, Sales, Budgets, Databases, Disaster Recovery, Leadership, Process Simulation, Enterprise Architecture, Program Management, SDLC, Telecommunications, E-commerce, Business Intelligence, Enterprise Software, Testing, Vendor Management, Requirements Analysis, Project Planning, Security, Process Improvement, Architecture, Cloud Computing, Integration, IT Transformation, Governance, IT Strategy, Outsourcing
Education
Park University 1995 — 1997
B.S., Management / CIS, 4.0
Hawaii Pacific University 1992 — 1994
Associate's, Management / CIS, 4.0
Presidio of Monterey 1988 — 1989
Completed, Russian Program
Presidio of San Francisco 1988 — 1988
Completed, Russian Program
Pearson 2015 - Present
CenturyLink September 2010 - 2014
TIAA CREF August 2005 - 2010
Echostar Satellite LLC 2004 - 2005
Level 3 Communications 2003 - 2004
Cheap Tickets 2003 - 2003
Qwest Communications 2001 - 2002
Rhythms 1999 - 2001
MCI 1992 - 1998
Skills
PMO, Team Management, Integration, Resource Management, Vendor Management, Telecommunications, Program Management, SDLC, Process Improvement, Professional Services, Management
Education
Hastings College 1987 — 1991
Bachelor of Arts (BA), Communications-Public Relations/Advertising
CenturyLink June 1986 - Present
Solution Associates August 1982 - May 1986
McKesson Robbins June 1978 - August 1982
Wahlfeld Mfg Company February 1968 - June 1978
Radford Hospital May 1967 - July 1967
Education
Woodlawn High School 1961 — 1964
Illinois Central College
Associate, Data Processing
CenturyLink October 1999 - Present
Qwest Communications October 1999 - Present
Skills
Vendor Management, SDLC, Program Management, Integration, PMP, Software Project..., Telecommunications, PMO, Data Center, IT Strategy, Business Analysis, Project Management, Requirements Analysis, Cross-functional Team...
Education
Keller Graduate School of Management of DeVry University 1997 — 1998
MPM, Project Management
Illinois State University 1989 — 1994
BS, Management - Operations
CenturyLink April 2010 - Present
Boost Mobile April 2009 - February 2010
The Specialized Marketing Group, Inc February 2007 - October 2007
Marketing Werks, Inc April 2000 - November 2006
Feld Entertainment, Inc January 1999 - February 2000
Skills
B2B, Marketing, Advertising, Sales, Public Relations, Market Planning, Business Development, Project Management, Budgets, Strategy, Business Strategy, Networking, Customer Service, Radio, RFP, Television, Telephone Skills, Profit, Contract Management, Functional Requirements, Marketo, Salesforce.com, Marketing Automation, Consumer Marketing, Marketing Strategy, Event Planning, Marketing Management, Lead Generation, CRM, Brand Awareness, Segmentation, Integrated Marketing, Cross-functional Team..., Analytics, Management, Competitive Analysis, Leadership
Education
Quinlan School of Business, Loyola University Chicago 2009 — 2009
MBA, Marketing and Management
Hope College 1995 — 1999
Bachelor of Arts, Business Administration and Biology
CenturyLink October 2009 - Present
Embarq Corporation 2006 - 2009
Sprint Corporation 1981 - 2006
Education
Hendrix College 1973 — 1977
CenturyLink July 2013 - Present
Level 3 Communications May 2012 - January 2013
CenturyLink December 1997 - April 2012
Qwest 2001 - 2003
Qwest 1997 - 2001
PacNet (MidCom) April 1997 - December 1997
Pacific Bell October 1989 - April 1997
Skills
Telephony, Solution Selling, Call Center, Vendor Management, Strategic Partnerships, Cross-functional Team..., Competitive Analysis, Business Development, Selling, Telecommunications, Call Centers, Data Center, Cloud Computing, Managed Services, SaaS, MPLS, Pre-sales, Product Marketing, Cisco Technologies, SIP Trunking, Strategy
Education
Stanford University Graduate School of Business
MBA, Marketing & Entrepreneurship
Stanford University
MSEE, Electrical Engineering
Harvey Mudd College
Bachelor's degree, Engineering
CenturyLink July 2011 - Present
Embarq May 2003 - July 2011
Sprint February 2001 - May 2003
Sprint January 1998 - February 2001
Skills
Problem Solving, Access, Sales Engineering, Billing, Project Coordination, Sales, Call Centers, Invoicing, Telecommunications, Team Building, Wireless, Training, Ethernet, Process Improvement, Team Management
Education
HACC, Central Pennsylvania's Community College
Business adminstration
Lake-Sumter Community College
CenturyLink July 2005 - Present
Level 3 Communications 2004 - 2005
Ionex Telecom 2002 - 2003
Broadwing 1999 - 2001
IXC Communications 1996 - 1999
American Management Systems (AMS) 1994 - 1996
Jostens Learning Corporation 1990 - 1992
Monitor Group 1988 - 1990
Skills
Go-to-market Strategy, Product Marketing, Product Management, Strategic Partnerships, Telecommunications, Strategy, Vendor Management, Cross-functional Team..., Demand Generation, Competitive Analysis, Marketing Strategy, Wireless, SaaS, VoIP, Start-ups, Solution Selling, Salesforce.com, Business Strategy, Mobile Devices, Channel Partners, Product Development, Sales Enablement, Professional Services, Marketing Management, Multi-channel Marketing, Product Launch, Managed Services, Lead Generation, Cloud Computing, Customer Experience, Enterprise Software, Business Development, Segmentation, P&L Management, CRM, Marketing, Analytics, Sales Operations, Marketing Automation, Executive Management
Education
Harvard Business School 1992 — 1994
Master of Business Administration (MBA)
Massachusetts Institute of Technology 1985 — 1988
BS, Electrical Engineering
CenturyLink July 2010 - Present
Presidio Networked Solutions 2008 - 2009
Your Asset Coach, Inc. 2006 - 2008
Level 3 Communications 1999 - 2006
AT&T 1991 - 1997
EDS, an HP Company 1988 - 1990
Skills
Telecommunications, Management, VoIP, SaaS, Data Center, Wireless, MPLS, IP, Solution Selling, Managed Services, Leadership, Cloud Computing, Strategic Partnerships, Strategic Planning, Consulting
Education
Massachusetts Institute of Technology 2015 — 2015
Certification from MIT (Professional Education), Big Data Analytics, 97%
Illinois Institute of Technology 1984 — 1988
BA, accounting, finance, engineering, economics
Illinois Institute of Technology 1984 — 1988
BA, Finance, Accounting and Engineering
Illinois Institute of Technology 1984 — 1988
BA, finance
Illinois Institute of Technology
BA, Accounting & Finance
Willow LifeWork Class
CenturyLink June 2011 - Present
Qwest Communications August 2000 - June 2011
Education
Holy Cross College
robert rulli
Bachelor of Science, Business Administration
CenturyLink 2004 - Present
Qwest Communications October 2002 - June 2010
Optical Solutions January 2001 - August 2002
Qwest Communications January 1995 - December 2000
AT&T 1991 - 1994
Gustavus Adolphus College 1988 - 1991
Skills
Telecommunications, Requirements Analysis, Systems Engineering, Enterprise Architecture, Integration, Strategic Planning, Architecture, Requirements Management, Business Analysis, Unix, Solution Architecture, Cloud Computing, Software Development, Visio, Process Improvement, Testing, SOA, Agile Methodologies, VoIP, System Architecture, Software Project..., SDLC, Software Engineering, Software Design, Perl, Oracle, Linux, Data Center, Solaris
Education
Kent State University 1986 — 1988
MS, Computer Science
Gustavus Adolphus College 1982 — 1986
MA, Computer Science
XO Communications January 2014 - Present
CoreSite October 2012 - December 2013
CenturyLink 1998 - 2012
MCI Corporation November 1992 - April 1998
Skills
Program Management, Strategic Partnerships, Leadership, Coaching & Mentoring, Collaborative Problem..., Telecommunications, Business Process..., Solution Selling, Account Management, Sales Operations, Training Delivery, Salesforce.com, Operations Management, Unified Communications, Co-location, Ethernet, Cloud Computing
Education
Harvard Business School 2014 — 2014
Women's Vision Leadership Institute 2008 — 2009
Qwest Communications Leadership Institute 2004 — 2005
Towson State University
Bachelor of Science (B.S.)
CenturyLink April 2011 - Present
Qwest Communications August 2008 - April 2011
Skills
Telecommunications, Ethernet, Fiber Optics, DWDM, Optical Fiber
Education
University of Houston-Downtown 1996 — 2004
BS, Engineering Technology
Houston Community College 1982 — 1987
Associate of Arts and Sciences (A.A.S.), Electronics Technology
CenturyLink March 2015 - Present
CenturyLink November 2006 - June 2014
Sprint 1994 - 2006
Skills
Leadership, Marketing, Cross-functional Team..., Strategic Planning, Team Building, Customer Service, Project Management, Account Management, Process Improvement, Microsoft Word, Sales Management, Microsoft Excel, Microsoft Office, Microsoft Access, Telecommunications..., Client Issue Resolution, Easily Adaptable, Event Planning, Editing, Public Speaking, Teaching, Troubleshooting
Education
Howard University
Master of Education (M.Ed.), International Development in Education
Rollins College
MA, Corporate Communication & Technology
University of Maryland College Park
BA, Psychology
Webster University
MBA, Business Administration
CenturyLink March 2000 - Present
Skills
Software Development, Agile Methodologies, Scrum, Requirements Analysis, Business Process..., Enterprise Software, Messaging, Web Services, Team Leadership, Unix, SOA, Integration, Eclipse, Java, C++, XML, SQL, JUnit, TIBCO Rendezvous, TIBCO iProcess, Telecommunications
Education
Michigan State University 1994 — 1996
Master's degree, Computer Science
Hope College 1989 — 1994
Bachelor of Science (BS), Computer Science
CenturyLink May 2015 - Present
Modolo Consulting October 2014 - Present
RAS & Associates May 2014 - January 2015
MedAssets Advisory Solutions May 2012 - May 2014
Simple Control September 2010 - October 2011
Motorola Solutions May 2011 - August 2011
Intermodal Cartage August 2009 - March 2010
Skills
Strategy, Strategic Planning, Process Improvement, Project Management, Start-ups, Competitive Analysis, Market Research, Cross-functional Team..., Business Development, Logistics, Sales, Negotiation, Finance, Data Analysis
Education
University of Tennessee-Knoxville - College of Business Administration 2010 — 2011
MBA, Finance, Supply Chain Management, 3.88
University of Tennessee-Knoxville - College of Business Administration 2003 — 2007
BA, Logistics/Supply Chain Management
CenturyLink June 2010 - Present
Qwest Communications June 2009 - June 2010
Grand Casino Hinckley 2005 - 2006
Skills
Cisco Technologies, Ethernet, MPLS, Adtran, Troubleshooting, Networking, Switches
Education
Hennepin Technical College 2007 — 2008
AAS, Information Technology
CenturyLink April 2014 - Present
CenturyLink January 2011 - March 2014
CenturyLink 2007 - 2011
United Health Group 2006 - 2007
USBank 2003 - 2006
M&I Bank 2000 - 2003
Skills
Network Administration, Network Security, Managed Security..., Vulnerability Scanning, Incident Management, Project Management, Customer Relations, Vendor Relations, Retail Banking, Healthcare, Firewalls, WAN, TCP/IP, Telecommunications, Technical Support, VPN, Customer Service, Call Centers, SIEM, IDS, IP, Troubleshooting, Cisco Technologies, Data Center, Switches, Disaster Recovery
Education
Metropolitan State University 2004 — 2009
BS, Management Information Systems
Hennepin Technical College
AAS, Network Adminstration
Walsworth August 2014 - Present
Centennial Youth Football Associaction October 2012 - Present
State Farm November 2013 - June 2014
CenturyLink August 2008 - May 2013
Qwest 2004 - August 2008
Qwest 2002 - 2004
Qwest 2001 - 2002
Menlo Park Alternative High School August 2000 - June 2001
Skills
Corporate Training, Salesforce.com, Telecommunications, Leadership Development, Team Leadership, Telephony, Avaya, Unified Communications, VoIP, Call Center, Managed Services, Coaching, Service Delivery, Customer Experience, Broadband, Customer Retention, Management, Football, Curriculum Development, Sales, SAP, Account Management, Call Centers, Customer Service, Wireless, Team Building
Education
Hamline University 1997 — 2000
Bachelor of Science (BS), Physical Education Teaching and Coaching
Winona State University 1992 — 1993
Business Administration and Management, General
CenturyLink October 2009 - Present
Embarq October 2006 - September 2009
Sprint August 2003 - October 2006
Sprint July 2000 - July 2003
Louisville Gas & Electric May 1995 - July 2000
Louisville Gas & Electric May 1999 - June 2000
Louisville Gas & Electric January 1997 - March 1999
Louisville Gas & Electric May 1995 - December 1996
Skills
Drive and tenacity, Delivery focus, Strong influence, Large scale strategic..., Navigating..., Telecomm product and..., Outsourced services and..., Vertical learning curves, Leadership development..., P&L management, Fast-paced project..., Sourcing savings over..., Complex problem solving, Procurement operations, SAP ERP system, Top five strategic..., Culterally and..., Business Process..., Procurement, Strategic Sourcing, Sourcing, P&L Management, Telecommunications, SAP ERP, Project Management
Education
Purdue University - Krannert School of Management 1993 — 1995
MBA, Human Resource Management
Illinois Wesleyan University 1986 — 1990
BA, Psychology
CenturyLink April 2015 - Present
Stanley Black & Decker, Inc. November 2013 - March 2015
Stanley Black & Decker April 2013 - October 2013
Stanley Black & Decker, Inc. May 2011 - April 2013
C.H. Robinson Worldwide, Inc. May 2010 - May 2011
New York Life Insurance Company December 2009 - May 2010
Medtox Laboratories September 2008 - December 2009
Hamline University Bush Library September 2005 - May 2009
Medtox Laboratories May 2008 - August 2008
Cretin-Derham Hall February 2007 - May 2008
Skills
Employee Relations, Organization, Vendor Management, Sourcing, Human Resources, Recruiting, Training, Employee Engagement, PowerPoint, Leadership, New Hire Orientations, Personnel Management, Management, Hiring, Interviews, Onboarding, Temporary Placement, Talent Management
Education
University of Minnesota - Carlson School of Management 2009 — 2011
MA-HRIR, Human Resources and Industrial Relations
Hamline University 2005 — 2009
Bachelor's of Science, Psychology
Planet Music January 2010 - Present
The Coleman Company, Inc. March 2010 - February 2012
CenturyLink April 2009 - November 2009
Soundwavez October 1993 - October 2009
Sprint Nextel January 2000 - February 2003
Skills
Telecommunications, IP, Wireless, Ethernet, Network Design, Vendor Management, Data Center, Managed Services
Education
Harvard University
The LL.M. (Master of Laws) program one-year degree, Communications and Internet Law and Policy
Valencia Community College
Communications, 2 year degree Business Management 1 year course, Audio Visual
CenturyLink December 2012 - Present
NSN October 2008 - Present
Sprint Nextel 2005 - 2008
Cable&Wireless Worldwide 1990 - 2004
Skills
Cellular Communications, M2M, Cloud Computing, Telecommunications, IP, GSM, iDEN, Project Management, Troubleshooting, Networking, Wireless Networking, Contract Negotiation, Management, EVDO, 4G, Vendor Management, Team Leadership, Computer Network..., LTE, VoIP, LAN-WAN, CDMA, Microsoft Word, Budgets, Photography, Microsoft Office, T1, Wireless, Customer Service, Network Design
Education
Illinois State University 1980 — 1984
BA, Political Science, French
CenturyLink July 2011 - Present
CPARC November 2009 - March 2011
Skills
Medication..., CNAS, Nursing Documentation, Office Administration, Clerical Skills, General Office Skills, Work Independently with..., Organized Multi-tasker, Great communications..., Learning Quickly, Exceptionally Organized, Resourceful...
Education
Harrisburg Area Community College 2003 — 2007
Boiling Springs High School 1989 — 1993
Diploma, Business
The Ambit Group August 2013 - Present
CenturyLink July 2013 - August 2013
CenturyLink May 2011 - August 2012
Trinity Professional Services June 2010 - August 2010
Architect of the Capitol June 2008 - August 2008
Skills
Computer Networking (2..., Microsoft Office Suite:..., Proposal assistance/..., Data Entry, Access, Microsoft Excel, Management, Databases, SharePoint, Spreadsheets, Sales, Accounting, Proposal Writing, Microsoft Office, Customer Service, Microsoft Word, Event Planning, Team Leadership, Social Networking, PowerPoint, Leadership, Public Speaking, Research
Education
Hampton University 2009 — 2013
Bachelor's of Science, Business Administration and Management, General
Strayer University (VA) 2013 — 2015
Master of Business Administration (M.B.A.), Health/Health Care Administration/Management, 4.0
CenturyLink January 2006 - Present
Skills
Unified Communications, VoIP, Co-location, SIP Trunking, Wireless, Account Management, Sales
Education
University of Tennessee 1975 — 1977
Master of Business Administration (MBA), Marketing
University of Tennessee-Knoxville - College of Business Administration 1975 — 1977
Master of Business Administration (MBA), Marketing
CenturyLink March 2007 - Present
Skills
Microsoft Excel
Education
Hinds Community College 2000 — 2003
Associate of Arts and Sciences (A.A.S.), Information Technology
CenturyLink October 2011 - Present
Melaleuca July 2008 - September 2011
Skills
Web Analytics, Online Advertising, Omniture, Email Marketing, Google Adwords, Google Analytics, Online Marketing, PPC, SEM, SEO, Web Marketing, Lead Generation, Mobile Marketing, Customer Acquisition, Analytics, Leadership, Marketing, Marketing Communications, Marketing Strategy, Public Speaking, Social Media, Social Media Marketing, Social Networking, Strategic Planning, Team Building, Team Leadership
Education
Idaho State University 2001 — 2006
BA, Mass Communications
CenturyLink June 2015 - Present
Scientech January 2014 - April 2015
POWER Engineers May 2008 - December 2013
Skills
IEC 61850, SCADA, Electrical Engineering, RTU, Smart Grid, Substation
Education
Idaho State University 2003 — 2008
Bachelor of Science, Electrical Engineer
CenturyLink July 2011 - Present
Savvis July 2011 - January 2014
Thomson Reuters October 2006 - May 2011
Skills
Troubleshooting, Customer Service, Technical Support, Call Centers, Management, Networking, Vendor Management, SharePoint, Account Management, Customer Satisfaction, Software Documentation, Disaster Recovery, VMware, Training, Project Management, Leadership, CCNA, Network Administration, OSPF, BGP, Routing, Routing Protocols, JUNOS, Alcatel, Adtran, CPE, MPLS
Education
Harris-Stowe State University 2006 — 2009
Bachelor of Business Administration & Management
selfemployed August 2013 - Present
CenturyLink August 2005 - January 2012
2005Qwest/Century Link August 2005 - January 2012
Center Partners February 2004 - July 2005
Eastern Idaho Regional Medical Center February 2003 - June 2003
Wal-Mart June 2001 - September 2002
Education
college of massage therapy 2008 — 2012
college of massage therapy
Idaho State University
a Associate, Message Therapy
Bumper To Bumper Auto Parts January 2011 - Present
CenturyLink June 2006 - January 2011
Asbury Automotive Group January 2004 - August 2005
bebe stores 2002 - 2004
CarMax 1995 - 2001
Coca-Cola Enterprises 1991 - 1995
Skills
SPHR, Union Relations, Union Avoidance, Labor Relations, Collective Bargaining, Strategic Human..., Progressive Discipline, Deferred Compensation, Benefits Design, Affirmative Action, Workforce Planning, Compensation & Benefit, Benefits Administration, Employee Recognition, Employee Surveys, FMLA, Human Resources, Performance Management, Conflict Resolution, Personnel Management, Job Evaluation, Union, Job Descriptions, Employee Relations, Applicant Tracking..., Talent Acquisition, Employee Handbooks, HR Policies, Employee Engagement, Talent Management, Employee Benefits, Onboarding, New Hire Orientations, Compensation Structures, HRIS, Hiring, EEO, Organizational..., Interviews, Recruiting, Salary, Job Analysis, HR Transformation, Payroll, Strategic HR, Industrial Relations, Executive Pay
Education
Hinds Community College
The University of Memphis
Business Administration, Management and Operations
CenturyLink April 2011 - Present
QWEST COMMUNICATIONS CORP January 2009 - April 2011
QWEST COMMUNICATIONS CORP April 2000 - January 2009
Colorado State Bank and Trust April 1998 - April 2000
Skills
Intellectual Property, Trademark Prosecution..., Trademark Disputes, Trademark Infringement, Domain Management, Patent Docketing, Microsoft Office, Domain Names
Education
Denver Paralegal Institute
Legal Assistant/Paralegal
Gustavus Adolphus College
Bachelor of Arts (B.A.), English/Spanish
CenturyLink March 2008 - Present
Earthlink Inc. January 1998 - January 2003
Skills
Telecommunications, Telephony, Ethernet, T1, IP
Education
Newport High School 1986 — 1989
Harrisburg Area Community College
Associate's degree, Computer Science
KTVE NBC 10 News February 2014 - Present
PrimeStone Media May 2010 - July 2013
CenturyLink August 2012 - April 2013
CenturyLink June 2012 - August 2012
Skills
Graphic Design, Photography, Fine Art, Photoshop, Adobe Creative Suite
Education
University of Louisiana at Monroe 2010 — 2013
Bachelor’s degree in Fine Arts, Graphic Design
Hinds Community College 2008 — 2010
Bachelor degree of Fine Arts, Graphic Design and Advertising
CenturyLink August 2005 - Present
Education
City University 2000 — 2004
BS, Computer Science
Highline Community College
CenturyLink February 2009 - Present
Comcast March 2008 - February 2011
The Coca-Cola Company 2001 - 2008
Education
Southwest Florida College 2007 — 2009
Hodges University 2003 — 2007
CenturyLink April 2015 - Present
NewCom Technologies, Inc. April 2012 - April 2015
Central Iowa Water Association May 2006 - August 2010
City of Waterloo Engineering May 2005 - August 2005
Skills
Civil Engineering, Topographic Surveys, Surveying, GPS, ArcGIS, ArcMap, CAD, AutoCAD, GIS, ESRI, Autodesk Software, OSP Engineering, OSP
Education
Hawkeye Community College 2004 — 2006
Associate of Science (AS), Civil Engineering Technology/Technician
CenturyLink June 2012 - Present
QWEST COMMUNICATIONS CORP May 2008 - June 2012
QWEST COMMUNICATIONS CORP June 2004 - May 2008
QWEST COMMUNICATIONS CORP April 2001 - May 2004
SUCCESS Computer Consulting September 1998 - March 2001
Smarte Carte 1990 - 1992
Education
Hamline University
Bachelor’s Degree, Accounting and Business/Management
CenturyLink February 2004 - Present
Education
HACC, Central Pennsylvania's Community College
Business Administration and Management, General
CenturyLink February 2000 - Present
CenturyLink 2000 - Present
Skills
Management, Microsoft Office, Microsoft Excel, Leadership, Microsoft Word, Process Improvement, PowerPoint, Telecommunications
Education
Herzing University-Minneapolis 1991 — 1993
Certificate in Advanced Mechanical Electrical Engineering, Mechanical Drafting and Mechanical Drafting CAD/CADD
American Income Life Insurance Company December 2013 - Present
G4S September 2013 - January 2014
Novitas Solutions, Inc. February 2013 - September 2013
CenturyLink March 2012 - January 2013
McDonald's Corporation January 2010 - March 2012
Skills
Life Insurance, Customer Service, Sales, Term Life Insurance, General Insurance, Health Insurance
Education
Harrisburg Area Community College 2011 — 2012