CenturyLink Company
Industry: Telecommunications company
DescriptionCenturyLink, Inc. is an American telecommunications company, headquartered in Monroe, Louisiana, that provides communications and data services to residential, business, governmental, and wholesale customers in 37 states. Customer service: 00 800 7288 4743 Headquarters: Monroe, Louisiana, United States CEO: Jeffrey Storey (23 May 2018–) Subsidiaries: Level 3 Communications, Qwest, Savvis,
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7,815 CenturyLink employees in database. Find out everything there's to know about CenturyLink employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
CenturyLink Employees
CenturyLink March 1995 - Present
Skills
Telecommunications, Wireless, Networking, Broadband, Optical Fiber, SS7, Ethernet, VoIP, IP, Fiber Optics, DWDM, Network Design, Managed Services, Product Management, DSL, Network Engineering, Team Leadership, Switches, Metro Ethernet, Cisco Technologies, Budgets, Business Development, Cloud Computing, Computer Network..., Contract Negotiation, Cross-functional Team..., Engineering, Data Center, Integration, Leadership, MPLS, Management, Mobile Devices, PMP, Process Improvement, Program Management, Project Management, Project Planning, SDH, SIP, Situational Leadership, Strategy, Technical Leadership, Telephony, Thought Leadership, Troubleshooting, Unified Communications, Vendor Management, WAN, Collaborative Problem...
Education
University of Colorado Denver 1996 — 1998
MSEE, Engineering
Arizona State University 1987 — 1992
BSEE, Electrical Engineer/ Solid States Electronics
Palo Verde Nuclear Generating January 2015 - Present
CenturyLink August 2014 - January 2015
Arizona State University February 2014 - August 2014
Skills
Microsoft Excel, Microsoft Office, Customer Service, Microsoft Word
Education
Arizona State University West 2014 — 2015
Bachelor of Arts (B.A.), Communication, General
TGS Management August 2013 - Present
CenturyLink March 2010 - August 2013
Icons Cubed January 2003 - August 2013
Jooven8 Marketing January 2005 - January 2010
Experience Engineering Inc. January 2002 - January 2005
Sony January 2000 - January 2002
ARAMARK January 1999 - January 2000
Vicorp Restuarants, Inc January 1995 - January 1999
Skills
User Experience, User Interface Design, User Interface, Usability Testing, Web Design, SEO, Interaction Design, Online Advertising, Email Marketing, Graphic Design, CSS, Web Analytics, Creative Direction, Information Architecture, Advertising, Mobile Devices, Marketing, Strategy, E-commerce, WordPress, Copywriting, Adobe Fireworks, User-centered Design, Google Analytics, Dreamweaver, Web Development, Web Project Management, Graphics, HTML 5, Adobe Creative Suite, HTML emails, Social Media, Brand Development, Management, Marketing Strategy, Social Media Marketing, Online Marketing, Marketing Communications, Strategic Planning, Leadership, Social Networking, Facebook, Integrated Marketing
Education
Art Institute of Colorado
Design and Visual Communications, General
Colorado Institute of Art
Visual Communications
WOW! Internet, Cable & Phone October 2015 - Present
CenturyLink August 2013 - Present
Frontier Communications June 2015 - September 2015
CenturyLink December 2009 - August 2013
QWEST COMMUNICATIONS CORP May 2005 - December 2009
Skills
Project Management, Product Development, IPTV, Telecommunications, Team Leadership, IP, VoIP, Product Management, Network Design, Mobile Devices, MPLS, Broadband
Education
Arizona State University, W. P. Carey School of Business 1993 — 1997
Bachelor of Science (B.S.), Marketing
CenturyLink February 2012 - Present
CenturyLink January 2011 - February 2012
Downtown Phoenix Journal January 2010 - May 2010
East Valley Tribune January 2008 - May 2008
Off Madison Ave August 2006 - May 2007
Skills
SEO, SEO copywriting, Project Management, Project Coordination, Telecommunications, Marketing Strategy, Marketing Communications, Supply Chain..., Supply Chain Management, Logistics, Creative Writing, Technical Writing, Organizational..., Analytics, Data Analysis, Database Design, Database Administration, Strategic Communications, Problem Solving
Education
Arizona State University - W. P. Carey School of Business 2006 — 2010
B.S., Marketing
Arizona State University, Walter Cronkite School of Journalism and Mass Communication 2006 — 2010
B.A., Print Journalism
Arizona State University
McKesson Health Solutions October 2014 - Present
Aramark Parks and Destinations February 2014 - September 2014
CenturyLink September 2013 - November 2013
CenturyLink 2013 - 2013
American Express May 2012 - July 2012
American Express 2012 - 2012
ARIZONA STATE PARKS August 2011 - December 2011
Arizona State University January 2011 - May 2011
Your HCG Diet October 2010 - December 2010
RGIS March 2010 - October 2010
Skills
Microsoft Office, Power Point, Excel, Social Media, Strategic Planning, Volunteering, Event Planning, Tourism, Event Management, Customer Service, Public Speaking, Social Media Marketing, Public Relations, Trade Shows, Hospitality, Travel Planning, Hotels
Education
Arizona State University 2009 — 2011
Bachelor of Science, Parks and Recreation Management
Arizona State University 1991 — 1998
Bachelor of Science (B.S.), Parks, Recreation and Leisure Facilities Management
Guilford High School 1987 — 1991
Diploma
Maricopa Integrated Health System November 2012 - Present
CenturyLink March 2012 - December 2012
Arizona Department of Economic Security March 2010 - September 2011
ADES July 1989 - September 2011
ADES July 1989 - September 2011
State of Arizona January 2000 - January 2011
State of Arizona January 1998 - January 2000
Skills
Program Management, PMP, Process Improvement, Business Intelligence, ITIL, Vendor Management, IT Management, Project Portfolio..., Integration, Change Management, Business Process..., IT Strategy, Project Management, Software Project..., Software Documentation, SDLC, Telecommunications, Leadership, Business Analysis, Cloud Computing, Visio, Management, SharePoint
Education
DeVry University 1987 — 1989
BS Business Operations, Business
DeVry Institute of Technology 1986 — 1989
Bachelor of Science, Business Operations
Arizona State University
BS, Business Operations
ServAll Solutions, LLC October 2014 - Present
CenturyLink August 2000 - August 2014
Limitless Technology ~ Cost Reduction Specialists 2014 - 2014
CenturyLink July 2007 - June 2011
BellSouth Cellular Corporation January 1994 - April 2000
Skills
B2B, Strategic Planning, Cooking, Strategy, Management, Marketing, Customer Service, Leadership, Cross-functional Team..., Market Analysis, Team Building, Event Planning, Training, Coaching, Customer Satisfaction, Telecommunications, Purchasing, Microsoft Office, Public Relations, Teamwork, Inventory Management, Public Speaking, P&L, Direct Sales, Leadership Development, Call Centers
Education
Asbury Theological Seminary 2009 — 2015
Masters of Theology
Florida Metropolitan University 1988 — 1992
B.S., Marketing
Cornerstone Mortgage, Inc. September 2012 - Present
CenturyLink May 2008 - May 2013
LightCore May 2008 - July 2011
Skills
Telecommunications, Project Management, Team Building, Strategic Planning, Customer Service, Sales Management, New Business Development, Microsoft Office, Marketing Strategy, Process Improvement, Account Management, Budgets, Sales, Microsoft Excel, VoIP, Management, Salesforce.com, Vendor Management, Marketing, Project Planning, Business Development
Education
Ashford University 2011 — 2013
Bachelor's degree, Business Administration and Management, General
First Data Corporation April 2015 - Present
First Data Corporation April 2015 - Present
CenturyLink January 2015 - March 2015
SKC July 2014 - December 2014
American Red Cross August 2013 - July 2014
Hayneedle April 2012 - August 2013
first student September 2005 - August 2012
Skills
Transportation, Public Transport, Shipping, Customer Service, Transportation Planning, Transportation..., Logistics, Rail, Microsoft Excel, Operations Management, Microsoft Office, Microsoft Word, Contract Negotiation, Process Scheduler, Inventory Management
Education
Ashland University 2010 — 2014
Dmin, Formational counseling
Grace University 2008 — 2010
Master's degree, Counseling Ministry
CRMR Foundation July 2010 - Present
University of Chicago 2014 - 2015
University of Chicago 2014 - 2015
CenturyLink 1999 - 2011
U S WEST 1995 - 1999
US West 1993 - 1995
Skills
MBA, Corporate Finance, Managerial Finance, Budgets, Financial Reporting, Analysis, Management Accounting, Executive Support, Operational Analysis, Auditing, Cross-functional Team..., Forecasting, Strategic Financial..., Sarbanes-Oxley Act, Financial Planning, Accounting
Education
University of Chicago
Bachelor's degree, Psychology
Arizona State University
Master of Business Administration (M.B.A.), Finance and Business Management
Style Dots, LLC July 2015 - Present
CenturyLink September 2014 - Present
CenturyLink June 2013 - Present
CenturyLink November 2009 - June 2013
CenturyTel August 2002 - November 2009
CenturyTel January 2000 - August 2002
Central Terminal 1997 - 1999
Skills
Telecommunications, Call Center, CRM, Management, Product Management, Process Improvement, Ethernet, Advertising, Marketing, Vendor Management, Wireless, Coaching, Training, Program Management, Program Development, Strategic Planning, Marketing Strategy, Team Building, Analytics, Customer Service, Forecasting, Team Leadership, Customer Satisfaction, Leadership, Analysis, Budgets, Call Centers
Education
Arkansas State University 2010 — 2012
Arkansas State University 1991 — 1992
Operations Management and Supervision
Cabot High School 1989 — 1991
High School Diploma, General Studies
Healthquest Insurance August 2013 - Present
CenturyLink April 2010 - March 2013
KARV Radio June 2009 - January 2010
Click Media of Arkansas 2010 - 2010
Arkansas Tech University October 2006 - January 2009
TAB Faith in Action 2003 - 2006
First Baptist Russellville 1998 - 2005
Skills
Salesforce.com, Customer Service, Sales, Strategic Planning, Customer Satisfaction, Sales Management, Microsoft Office, Team Building, Team Leadership, Marketing, Networking, Public Speaking, Social Media, Call Center, Social Networking, Training, Direct Sales, Event Planning, Public Relations, Management, Children's Ministry, Health Insurance, Account Management, New Business Development, Sales Process, Customer Retention, B2B, Solution Selling, Marketing Strategy, Advertising, Lead Generation, Digital Media, Entrepreneurship, Selling, Leadership, Call Centers, Insurance, Sales Operations, Cold Calling, CRM, Contract Negotiation, Recruiting, Small Business, Time Management, Telecommunications, Budgets
Education
ISTA. Insurance Specialty Training of Arkansas, Inc. 2013 — 2013
Insurance License, Life and Health
Arkansas Tech University 2006 — 2008
Capital City Business College 1974 — 1975
Executive Secretary, Administrative Assistant
Atkins High School 1969 — 1973
Hewlett-Packard May 2014 - Present
CenturyLink March 2013 - May 2014
Verizon Wireless February 2006 - December 2012
Big 5 Sporting Goods July 1999 - February 2006
Skills
Retail, Sales Operations, Direct Sales, Customer Retention, PC and Print Systems, Merchandising, Customer Service, Management, Salesforce.com, Sales Management, Customer Satisfaction, Sales, Account Management
Education
Arizona State University 2013 — 2016
Criminology
The University of New Mexico 2000 — 2006
Marketing/Marketing Management, General
Desert Schools Federal Credit Union September 2014 - Present
Merrill Lynch November 2012 - July 2014
CenturyLink July 2011 - November 2012
CenturyLink May 2011 - July 2011
CenturyLink May 2008 - May 2011
CenturyLink January 2008 - May 2008
Skills
Management, Leadership, Communication Skills, Keen Listener, Analytical Skills, Data Analysis, Project Management, Business Process..., Strategic Planning, Root Cause Problem..., Timely Decision Making, Development Of Employees, Highly Effective Teams, Sales Management, Emotional Intelligence, Conflict Management, Change Management, Sales, Employee Engagement, Teamwork, Client Focus, Consultative Sales..., Negotiation, Presentations, Closing Business, Investment Strategies, Portfolio Management, Financial Analysis, Risk Management, Variance Analysis, Account Management, Operations Management, Salesforce.com, Six Sigma, KPI Reports, Databases, High Achiever, Trusting Relationships, Integrity, Business Analysis, Relationship Management, Retention Strategies, Trend Analysis, Collaborative Problem..., Bilingual-English/Spanis..., Series 66, Life Insurance, Series 7, Finance, CRM
Education
Arizona State University 2015 — 2017
Applied Business Data Analytics
University of Phoenix 2011 — 2012
Bachelor of Science (BS), Business Administration and Management
The University of Texas at El Paso 1993 — 1995
General Studies
Mountain View High School - El Paso, Texas
High School
CenturyLink June 2013 - Present
Up Dish Services February 2013 - Present
Charter Communications July 2007 - September 2012
Personal 2009 - 2010
Mediacom August 2005 - July 2007
Skills
Telecommunications, Computer Repair, Networking, Management, VoIP, Cabling, IP, Computer Network..., Routers, Switches, Troubleshooting, Network Design, Network Engineering, Telephony
Education
Mars Hill College 2011 — 2013
Bachelor Of Science, Business Management, 3.76 GPA
Asheville-Buncombe Technical Community College 2009 — 2011
Associates of Arts, General Education
CenturyLink March 1997 - Present
Skills
Telecommunications, Customer Service, VoIP, Call Centers, Customer Experience, IP, Troubleshooting, Wireless
Education
Ashford University 2007 — 2012
Master of Arts (MA), Organization Management, 3.64
Kloud9ine August 2000 - Present
CenturyLink May 2005 - April 2012
Skills
Sales, Direct Sales, Account Management, Customer Retention, Salesforce.com, Cold Calling, Call Centers, Sales Process, Sales Operations, B2B, Lead Generation, Customer Experience, New Business Development, Sales Management, Telecommunications, Marketing Strategy
Education
Art Institute of Pittsburgh 2009 — 2012
Web/Multimedia Management and Webmaster
Oregon State University 2002 — 2003
Fine and Studio Arts
Art Institute of Pittsburgh
Oregon State University
CenturyLink April 2011 - Present
Qwest Communications October 2009 - April 2011
Qwest Communications May 2008 - October 2009
Qwest Communications November 2006 - May 2008
Skills
Managed Services, Strategic Partnerships, Customer Retention, Telecommunications, Call Center, Solution Selling, Cross-functional Team..., Account Management, Sales Operations, Direct Sales, Business Development, Co-location, Strategic Planning, Product Management, Unified Communications, Wireless, Competitive Analysis, Process Improvement, Salesforce.com, Channel, Product Marketing, Operations Management, Vendor Management, Sales Management, VoIP, SaaS, Public Policy, Network Management
Education
Arizona State University - W. P. Carey School of Business 1988 — 1994
B.S. Marketing, Business & Marketing
Allstate December 2014 - Present
Kinnatone 2013 - Present
U.S. Cellular September 2010 - January 2014
CenturyLink July 2003 - September 2010
Guitar Center May 2001 - March 2003
Pizza Hut 1993 - 2001
Skills
Wireless, Guitar, Cellular Communications, Wireless Networking, Sales, Social Media Marketing, Management, Social Media, Customer Service, Sales Management, Team Building, New Business Development, Telecommunications, Marketing Strategy, Customer Satisfaction, Account Management, Leadership, Sales Process, Call Centers, Marketing, Cold Calling, Training, Customer Retention, Direct Sales, Retail, Solution Selling, Coaching, Mobile Devices, Inventory Management, Business Development, Customer Experience
Education
Ashworth College 2013 — 2015
Basic Electronics, Electrical and Electronics Engineering
Dale Carnegie and Associates 2007 — 2007
Dale Carnegie Course
CenturyLink November 2014 - Present
Cisco February 2011 - October 2014
BT Global Services 2009 - 2011
Calence / Insight 2000 - 2009
Bank of America 1996 - 1998
United States Air Force 1988 - 1992
Skills
Data Center, Sales Engineering, Cisco, Cisco IOS, Enterprise Architecture, Data Center Architecture, Cisco Technologies, Managed Services, Routing, Network Architecture, Active Directory, Switches, VPN, WAN, Cisco Call Manager, Servers, Telecommunications, Enterprise Software, IP, Security, MPLS, Network Administration, Virtualization, Unified Communications, Networking, Network Design, Firewalls, VoIP, Network Engineering, CCNP, Network Security, TCP/IP, Cloud Computing, QoS, BGP, Routers, LAN-WAN, OSPF, Cisco Nexus
Education
University of Arizona 1998 — 2000
Master of Business Administration (MBA), MIS
Arizona State University 1992 — 1995
Bachelor of Science (BS), Business Finance
CenturyLink April 2015 - Present
Microsoft September 2012 - April 2015
Microsoft Corporation June 2011 - September 2012
Microsoft Corporation January 2011 - June 2011
Microsoft May 2010 - August 2010
General Mills August 2007 - August 2009
United States Air Force July 2004 - August 2007
Skills
Microsoft Office, HR Consulting, Presenter, Large Group Facilitation, Fast Learner, Adaptive, Cultural Awareness, Program Management, Execution Skills, Performance Management, Trusted Advisor, Reorganisation, Workshop Facilitation, Recruiting, Budgets, Analysis, Process Improvement, Cross-functional Team..., Talent Management, Strategic Planning, Management, Employee Relations, Project Management, Human Resources, Policy, Organizational..., Project Planning, Organizational Design, Leadership, Leadership Development, Training, Onboarding, Workforce Planning, Talent Acquisition, Succession Planning
Education
University of Minnesota - Carlson School of Management 2009 — 2010
MA, Human Resources and Industrial Relations, 3.9/4.0
Arizona State University 2005 — 2007
MBA, 3.8/4.0
University of Notre Dame 2000 — 2004
B.B.A, Management-Consulting, Japanese, 3.5/4.0
Archer Daniels Midland June 2013 - Present
salesforce.com November 2012 - June 2013
State Farm Insurance March 2012 - November 2012
AT&T Mobility September 2011 - February 2012
CenturyLink April 2011 - September 2011
AT&T September 2010 - April 2011
CMAC-Labs, Inc. December 2008 - September 2010
GE November 2005 - August 2008
Telephonetics, Inc. June 1999 - November 2005
PM&A June 1998 - June 1999
Skills
Microsoft Exchange, Microsoft Office, Smartphones, Wireless Networking, Call Center, Wordpress, Cisco Technologies, VoIP, Visio, Troubleshooting, Photoshop, Outlook, Salesforce.com, Outstanding Customer..., Salesforce Administrator, Salesforce.com..., Microsoft Visio, Citrix Metaframe, Avaya VoIP, Microsoft Project, Cisco VoIP, SQL Server 2000-2008, Microsoft Outlook, Cisco UCS, iPhone Troubleshooting, Android Smartphone..., Cabling, Bilingual-Spanish, Hootsuite, Wordpress Design, Google Translate, YouTube, Blackberry, Adobe Creative Suite, Adobe Photoshop, Adobe Illustrator, Adobe Acrobat, Logistics Management, Call Centers, WordPress, MS Project, Customer Service, Management, Project Planning, Program Management, Project Management, Training, Enterprise Software, Leadership, SDLC
Education
University of Phoenix 2007 — 2014
B.S., I.T/Business Systems Analysis, 3.36
Century University 1994 — 1999
B.S., Business Administration
Art Institute of Fort Lauderdale 1996 — 1998
Associate of Science, Computer Animation, 3.85
Wentworth Military Academy 1980 — 1982
High School, High School, 3.80 GPA
CenturyLink February 2015 - Present
Cspire September 2013 - January 2015
MasTec Advanced Technologies June 2005 - 2014
Alcatel-Lucent January 1999 - June 2005
Skills
Customer Service, Telecommunications, Microsoft Office, Troubleshooting, Project Management, Management, Sales, Wireless, Windows, VoIP
Education
Arkansas State University 1990 — 1992
N\A, Business Administration and Management, General
OppenheimerFunds August 2015 - Present
Armstrong Steel January 2015 - April 2015
Native Rank September 2014 - December 2014
Native Rank July 2014 - October 2014
Encore Nationwide June 2014 - July 2014
Farmers Insurance October 2013 - March 2014
Futbol Club August 2013 - October 2013
Insurance Auto Auctions December 2012 - March 2013
Staffing Kansas City October 2012 - December 2012
CenturyLink March 2012 - October 2012
Skills
Customer Service, Marketing, Public Speaking, Customer Satisfaction, Public Relations, Sales, Property & Casualty..., SEO, New Business Development, Management, Selling, Digital Marketing, Advertising, Competitive Analysis, Social Media Marketing, Marketing Strategy, Online Marketing, Account Management, Strategic Planning, Social Media, Social Networking, Team Building, Leadership, Event Planning, Sales Management, Entrepreneurship, Event Management, Business Development, Negotiation
Education
Ashford University 2011 — 2013
Bachelor's, Public Relations/Marketing
Kirkwood Community College 2006 — 2008
Associate of Arts, Liberal Arts
Level 3 Communications, formerly tw telecom June 2013 - Present
CenturyLink July 2010 - June 2013
Qwest February 2008 - July 2010
Qwest June 2002 - August 2008
Qwest March 2000 - June 2002
MicroAge April 1994 - February 2000
Skills
Co-location, Private Line, Long Distance, Managed Services, Solution Selling, SIP Trunking, MPLS, Unified Communications, Hosted Services, CPE, Telecommunications, PRI, VoIP, Direct Sales, Channel, Telephony, Business Development, Cross-functional Team...
Education
Arizona State University 1982 — 1986
Bachelor of Science (B.S.), Finance
Blue Valley School District Center for Advanced Professional Studies May 2011 - Present
Self - Employed (Special Projects) October 2009 - Present
Kaufman FastTrac 2009 - Present
Blue Valley School District 2011 - 2015
Blue Valley School District 2011 - 2015
Blue Valley School District 2011 - 2015
The Ohio State University Alumni Association 2008 - 2013
CenturyLink 2009 - 2009
CenturyLink /EMBARQ 2005 - 2009
Sprint 2001 - 2003
Skills
Account Management, TQM, Telecommunications, Leadership, Pricing, Strategy, Analysis, Entrepreneurship, Business Planning, Project Planning, Competitive Analysis, Cross-functional Team..., Selling, Strategic Planning, Consulting, Product Development, Management, Program Management, Sales
Education
Baker University 2009 — 2012
Restricted Teaching License, Secondary Education and Teaching
Ashland University 1985 — 1990
MBA, Marketing Executive Management
The Ohio State University 1975 — 1979
BSBA, Accounting/Computer Sciences
Milan Institute October 2011 - Present
Zappos.com February 2005 - June 2011
CenturyLink October 2001 - November 2004
AT&T Wireless Services July 1994 - October 2001
Skills
Microsoft Office 2007, Outlook, Excel, PowerPoint, 10 Key, Troubleshooting, Typing, Fraud Prevention, Customer Relations, Customer Service, Customer Experience, Customer Retention, Accounts Payable, Advertising, Creative Writing, Creative Strategy, Creative Problem Solving, Linguistics, Staff Mentoring, Healthcare Staffing, Allied Health, Resume Writing, General Administration, Cold Calling, Interview Coaching, Sales Presentations, Presenter, Presentation Development, Customer Presentations, Credit Card Processing, New Business Development, Marketing Communications, Accounts Receivable, Major Accounts
Education
Arizona State University 1976 — 1980
Bachelor of Science in Business Administration, Advertising
Camelback High School 1972 — 1976
High School Diploma, College Preparatory, 3.84
Walmart May 2013 - Present
Walmart August 2012 - May 2013
Computer Automation Systems, Inc 2007 - 2012
CenturyLink 1996 - 2006
Skills
Customer Service, Call Centers, Training, Microsoft Office, Customer Retention, Management, Hiring, Program Management, Ensemble, Cacti, SugarCRM, SAP, Talent Management, Sales, Envision, Tivoli, SEAS, Talent Development, Problem Solving, Teradata SQL, Microsoft Access, Analytics
Education
University of Arkansas 2006 — 2008
Bachelor of Science in Education, Human Resource Development
Arkansas State University
Associates of Arts, Human Resources Development
Mountain Home High School
Diploma
Freelancer customer service administrative assistant February 2015 - Present
State National Companies (SNC) July 2014 - February 2015
Diversified Sourcing Solutions March 2014 - July 2014
Arbonne International July 2012 - March 2014
CenturyLink September 2011 - February 2012
NOVO 1 November 2009 - November 2010
Skills
Customer Service, Data Entry, 10 Key, Microsoft Word, Microsoft Excel, PowerPoint, Customer Satisfaction, Social Media, Strategic Planning, Retail, Outlook
Education
Ashford University 2015 — 2019
Bachelor of Applied Science (BASc), Entrepreneurial and Small Business Operations
Rayville High School 2003 — 2007
Diploma
CenturyLink 1979 - Present
Southwestern Bell 1997 - 2000
Skills
VoIP, Telephony, Troubleshooting, IP, Wireless, T1, Ethernet, Call Centers, Fiber Optics, Switches, Cabling, Cisco Technologies, Routers, DSL, DS3, DS0, T3, Security Alarms, Multiplexers
Education
Ashford University
Bachelor of Environmental Studies, Environmental Conservation and Sustainability, A Dean's List through out my education
Century College
Telecommunications Technology/Technician
Mariner High School
Metropolitan State University
Business Administration and Management, General
Impeccable Transport June 2013 - Present
CenturyLink October 2010 - June 2013
Skills
Healthcare Information..., Healthcare, Hospitals, Healthcare Management, Medical Terminology, Customer Service, Strategic Planning, Patient Safety, Health Education, Data Entry, Healthcare Industry, Data Analysis, Management
Education
Ashford University 2013 — 2015
Master of Business Administration (MBA), Marketing
Ashford University 2010 — 2013
Bachelor of Arts (BA), Health/Health Care Administration/Management
CenturyLink 2007 - 2013
CenturyLink April 2000 - 2011
Skills
Telecommunications, Testing, Billing Systems, Business Analysis, Requirements Analysis, Integration, Call Center, PL/SQL, Systems Analysis
Education
Winona State University 1989 — 1992
Ashford University
Bachelor of Arts (B.A.), Organizational Leadership / management
DICK'S Sporting Goods September 2014 - Present
RJE Telecom July 2012 - July 2014
Premedia Global October 2010 - July 2012
US Census Bureau March 2010 - June 2010
Paramount Development January 2010 - June 2010
WIL Research Laboratories November 2008 - July 2009
CenturyLink August 1977 - November 2007
Skills
Editing, Leadership, Publications, Project Management, Management, Publishing, Corporate Communications, Public Relations, Photography, Social Media, Technical Writing, Product Management, Community Development, Grant Writing, PowerPoint, Strategic Planning, Team Building, Marketing, Event Planning
Education
Ashland University 1997 — 2000
Bachelors, English and Journalism
North Central State College 1979 — 1987
Associates, Electronic Engineering
CenturyLink June 2014 - Present
CenturyLink August 2006 - September 2012
Holiday Inn Conference Center 2004 - 2006
Tiffin University 2001 - 2002
Skills
Budgets, Customer Experience, Event Planning, Event Management, Process Scheduler, Training, Management, Customer Service, Leadership, Microsoft Office, Facilities Management, Team Building, Customer Satisfaction, Troubleshooting, Time Management
Education
Ashland University 2008 — 2010
MBA, Executive Management
Tiffin University 1997 — 2001
BBA, Hospitality Management
CenturyLink September 2013 - Present
Transco Lines Inc April 2013 - September 2013
Transco Lines Inc January 2007 - April 2013
J.B. Hunt August 2005 - December 2006
Skills
Transportation, Logistics, Transportation..., Logistics Management, Freight, Warehousing, 3PL, Shipping, Fleet Management, Supply Chain Management, Operations Management, Supply Chain
Education
Arkansas Tech University 1998 — 2004
Bachelor of Arts (B.A.), History
CenturyLink March 2015 - Present
Galactic Media Group March 2015 - Present
Nexstar Broadcasting Group, Inc. September 2013 - October 2014
Nexstar Broadcasting Group June 2012 - September 2013
Art Institute of Philadelphia October 2009 - December 2011
Skills
Adobe Creative Suite, Social Media Marketing, Copywriting, After Effects, Motion Graphics, HTML, CSS, Public Relations, Visual Effects, Compositing, Premiere, Video Editing, Photoshop, Post Production, Graphic Design, Videography, Computer Animation, Animation, Dreamweaver, Web Design, Producing, Storyboarding, Illustrator, InDesign, Digital Photography, Production, Writing, Microsoft Office, Cinematography, Typography, Motion Design, Creative Writing, Lighting, Maya, Project Management, Sound Design, Keying, Image Manipulation, Digital Media, Digital Marketing, Social Networking, Marketing, Social Media, Event Planning
Education
West Virginia University 2014 — 2016
Master of Science, Integrated Marketing Communications
Bossier Parish Community College 2013 — 2014
Louisiana Delta Community College-Monroe Campus 2012 — 2013
Art Institute of Philadelphia 2008 — 2012
Bachelor of Science, Visual Effects & Motion Graphics, 3.5 GPA
CenturyLink October 2012 - Present
VH Enterprises August 2012 - October 2012
Arizona State University August 2008 - August 2012
United States Army June 2000 - December 2007
Skills
Computer Imaging, Linux System..., Windows Server, Combat, Windows System..., Mac OS X, HTML, Slackware, Red Hat Linux, Debian, Fedora, Network Administration, Network Engineering, Wireless Networking, Computer Network..., Network Security, Network Design, Close Quarter Combat, Security, Linux, OS X, Information Technology, Public Speaking, Team Building, Social Media, Microsoft Office, Event Planning
Education
Arizona State University 2007 — 2010
Bachelor of Science, Biochemistry (Medicinal Concentration)
CenturyLink June 2010 - Present
XO Communications August 2009 - August 2010
AT&T February 2003 - August 2007
Global Crossing 2000 - 2002
BT Global Services 1995 - 1998
Cable & Wireless 1993 - 1998
Racal Datacom 1985 - 1986
Racal Datacom 1985 - 1986
Education
Arkansas State University 1981 — 1985
BA
CenturyLink March 2000 - Present
Qwest Communications March 2002 - July 2007
KPHO-TV CBS 5 News 1997 - 2000
WITI-TV August 1994 - August 1997
Skills
Public Relations, Strategic Planning, Corporate Communications, Government, Public Policy, Leadership, Internal Communications, Public Speaking, Marketing, Social Media, Strategic Communications, Media Relations, Nonprofits, Program Management, Fundraising, Contract Negotiation
Education
Arizona State University 1976 — 1981
BS, Journalism and Telecommunications
Alvarado Innovations LLC April 2012 - Present
CenturyLink April 2011 - June 2012
Telesphere August 2010 - April 2011
Empire Technologies March 2009 - September 2010
Limelight Networks February 2008 - January 2009
Altura Communication Solutions March 2007 - February 2008
Toshiba January 2004 - July 2006
Samsung Telecommunications America 2001 - 2004
NEC Business Network Solutons (NEC Unified) 1999 - 2000
Executone 1996 - 1999
Skills
Managed Services, Solution Selling, Telecommunications, Sales, New Business Development, Channel, Sales Operations, Avaya, Cisco Technologies, Cloud Computing, Direct Sales, Unified Communications, Networking, Enterprise Software, Wireless, Customer Retention, VoIP, Sales Process, Account Management, Salesforce.com, Telephony, Marketing, Co-location, Training, Cold Calling, MPLS, Channel Partners, Selling, Lead Generation, Sales Presentations, Strategic Partnerships, Professional Services, SIP Trunking, SIP, Call Centers, SaaS, CRM, Mobile Devices, IP, WAN, Product Management
Education
Arizona State University
CenturyLink July 2014 - Present
Lockheed Martin December 2013 - July 2014
Lockheed Martin Space Systems Company January 2013 - December 2013
Lockheed Martin June 2009 - January 2013
Lockheed Martin Space Systems Company January 2012 - December 2012
Lockheed Martin Space Systems Company January 2010 - December 2011
Lockheed Martin Space Systems Company June 2009 - January 2010
Della Parola August 2008 - January 2009
Ring2 Conferencing May 2008 - August 2008
Skills
Finance, Financial Modeling, Strategy, Government Contracting, Essbase, Financial Analysis, Strategic Planning, Hyperion Enterprise, Analysis, Leadership, Budgets, Corporate Finance, Program Management, Management, Data Analysis
Education
Arizona State University, W. P. Carey School of Business 2010 — 2012
MBA, International Business
Colorado State University 2005 — 2009
Business Administration, Finance
Department of Veterans Affairs March 2013 - Present
Veterans Health Administration June 2012 - Present
Veterans Health Administration June 2010 - June 2012
CenturyLink October 2008 - July 2010
IPCS May 2006 - December 2009
Skills
Human Resources, Customer Service, Team Building, Leadership, Employee Relations, Leadership Development, Employee Benefits, Labor Relations, Retail, Organizational...
Education
East Tennessee State University 2004 — 2009
MBA
Auburn University 2000 — 2004
Bachelor of Arts, English
CenturyLink March 2015 - Present
CenturyLink Business July 2014 - March 2015
Arizona Federal Credit Union December 2012 - July 2014
Qwest December 2006 - November 2012
Theater Works 2008 - 2009
Arizona Federal Credit Union September 1999 - December 2006
Litton PRC May 1995 - September 1999
Simula, Inc. January 1987 - May 1995
Adventure Center October 1990 - 1995
Database Systems Corporation 1986 - January 1987
Skills
Cisco Technologies, Network Design, Servers, Data Center, VoIP, Network Architecture, Network Security, Operating Systems, WAN, Disaster Recovery, Cloud Computing, Unified Communications, Routers, Firewalls, Cisco IOS, Security, Troubleshooting, Network Administration, Vendor Management, Active Directory, Solarwinds, Switches, MPLS, TCP/IP, Telecommunications, LAN/WAN, DNS, System Administration, Wireless Networking, ShoreTel, Meru, VPN, Managed Services, LAN-WAN, Virtualization
Education
Arizona State University 1978 — 1983
Engineering Computer Science
University of Nevada-Las Vegas 1980 — 1980
Computer Science
Los Angeles Pierce College 1978 — 1978
CLEARLINK January 2013 - February 2014
Comcast April 2012 - September 2012
CenturyLink May 2011 - October 2011
Artco July 2010 - December 2010
Skills
Customer Service, Call Centers, Collections, Call Center, Sales, Data Entry
Education
Madison High School 1995 — 1998
General, General Studies
Ashford University
CenturyLink January 2014 - Present
Arizona Public Service (APS) March 2011 - January 2014
Pinnacle West Capital Corporation November 2010 - December 2013
Arizona Public Services (APS) October 2009 - March 2011
Arizona Public Service July 2008 - March 2011
Be a Leader Foundation 2010 - 2011
Arizona State University August 2005 - March 2008
Skills
Troubleshooting, Switches, Security, Visio, TCP/IP, Microsoft Office, DHCP, Windows, Operating Systems, System Administration, Problem Solving, VoIP, WAN, Servers, Network Security, Computer Hardware, Excel, XP, Process Improvement, Mentoring, Routers, Cisco IOS, CCNA, Team Building, Telecommunications, Programming, Team Leadership, Microsoft Excel, Cisco Technologies, Firewalls, F5 BigIP, Aruba Wireless, Program Management, Cisco Call Manager, Management, VPN, Software Documentation, SharePoint, Cisco Routers, System Deployment, Wireless Networking, Testing, Wireless, Software Installation
Education
Auburn University 2011 — 2012
Certificate of Masters Degree in Business Improvement, Business Administration and Management, General
Mesa Community College 2009 — 2010
CCNA, Cisco Exploration
Mesa Community College 2007 — 2009
Associates, Electronics Engineering Technologies
Mesa Community College 2002 — 2008
Associates, Science
CenturyLink December 2012 - Present
CenturyLink May 2011 - December 2012
Qwest Communications October 2009 - May 2011
Mobile Data Software May 2009 - June 2009
US Airways June 2008 - August 2008
Computer Sciences Corporation May 2003 - January 2005
Motorola March 2000 - May 2003
Skills
Cross-functional Team..., Process Improvement, Contract Negotiation, Project Management, Six Sigma, Troubleshooting, Management, Disaster Recovery, Vendor Management, Integration, Data Analysis, Call Centers, Pricing Optimization, Testing, ITIL, Software Documentation, Access, CRM, Visio, Technical Support
Education
Arizona State University - W. P. Carey School of Business 2006 — 2008
BS, Finance
Chandler-Gilbert Community College 2005 — 2006
Associates, General Business
CenturyLink February 2014 - Present
CenturyLink May 1988 - Present
Skills
Ethernet, Wireless, IP, MPLS, Unified Communications, SIP Trunking, Sales Engineering, Networking, Routing, Wireless Networking, Routers, Metro Ethernet, Data Center, Managed Services, Network Design, Network Security, Solution Selling, Telecommunications, VoIP
Education
Auburn University 1983 — 1988
Bachelor of Science, Electrical Engineering
Comcast January 2010 - 2010
Embarq 2007 - 2010
CenturyLink 2006 - 2009
Earthlink August 2000 - March 2004
Skills
Telecommunications, Call Center, DSL, Wireless, Troubleshooting, TCP/IP, Ethernet, Routers, Broadband, Technical Support, Provisioning, Wireless Networking, Computer Hardware, Networking, Call Centers, Cisco Technologies, Hardware, LAN-WAN, Linux, Operating Systems, Servers, VoIP, WAN, Windows, XP, Windows XP
Education
Art Institute of Philadelphia 1996 — 1998
Specialized Technology, Animation/Media Arts
Progressive Insurance August 2013 - Present
CenturyLink April 2012 - August 2013
Honeywell Technology Solutions, Inc. January 2011 - April 2012
Cricket Communications November 2010 - January 2011
Verizon Business June 2009 - November 2010
Verizon Business September 2005 - June 2009
Single Professionals Networking April 2008 - August 2008
MCI Telecommunications January 2005 - September 2005
MCI Telecommunications April 2001 - January 2005
MCI Telecommunications 2000 - 2001
Skills
Requirements Analysis, Data Warehousing, SDLC, Visio, Business Requirements, Requirements Gathering, Systems Analysis, Configuration Management, Software Project..., MS Project, ITIL, CMMI, Quality Assurance, SharePoint, Business Analysis, Agile, Business Intelligence, Documentation, Scrum, UML, Quality Center, Access, Telecommunications, Process Improvement, Agile Methodologies, SQL, Testing, Software Documentation, Integration, Software Development, Management, Project Management, PMP, Unix, Oracle, Program Management, Analysis, Enterprise Software, Vendor Management, Databases, User Acceptance Testing, Enterprise Architecture, Business Process, IT Management, PMO, Requirements Management, IT Strategy, Agile Project Management, Strategy, Business Process...
Education
DeVry 2009 — 2011
BSNCM, Network and Communications Management
Arizona State University West 1991 — 1995
Bachelor of Arts (B.A.), Secondary Education and Teaching
Systemation
Systemation
CenturyLink 2015 - Present
TEKsystems March 2014 - February 2015
Comcast Cable December 2007 - October 2013
VComm Telecommunications March 2007 - December 2007
Level 3 Communications March 2004 - March 2007
ICG Communications October 1999 - March 2004
Skills
DWDM, MPLS, Ethernet, IP, Network Design, Routing, Wireless, Switches, Cisco Technologies, Network Engineering, TDM, EIGRP, VoIP, SIP, SS7, Telephony, T1, Computer Network..., Networking, Broadband, DOCSIS, Troubleshooting, Routers, LAN-WAN, Telecommunications..., Provisioning, WAN, Network Architecture, DS3, E-911, Engineering, Process Improvement, Project Management, Route Planning, Strategic Planning, Translation, Transportation Planning
Education
Arkansas Tech University 1988 — 1990
CenturyLink August 2014 - Present
Nestle May 2012 - May 2013
Nestle January 2012 - May 2012
PwC July 2010 - April 2011
Skills
Internal Controls, Auditing, Fixed Assets, Financial Reporting, Accounting, Accounts Payable, Payroll, Financial Accounting, General Ledger, GAAP, IFRS, External Audit, SAP, Intercompany..., Checks, Tax, Payment Systems, Purchasing Processes, Financial Analysis, Account Reconciliation, Microsoft Excel, Salesforce.com, Contract Negotiation, Microsoft Office, Management, Budgets
Education
University of Colorado Denver 2013 — 2014
11-Month MBA, Business Administration and Management, General
Assumption University 2007 — 2010
Bachelor of Business Administration (BBA), Accounting
Convent of the Infant Jesus 2003 — 2006
Desert Schools Federal Credit Union March 2015 - Present
Desert Schools Federal Credit Union September 2013 - March 2015
CenturyLink August 2011 - September 2013
University of Phoenix August 2010 - August 2011
Desert Schools Federal Credit Union September 2007 - August 2010
Skills
Customer Service, Public Speaking, Leadership, Nonprofits, Event Planning, Community Outreach, Fundraising
Education
Arizona State University 2003 — 2008
Bachelor of Arts (B.A.), Sociology
CenturyLink June 2015 - Present
Integra November 2013 - May 2015
Maintenance Resources / Maintenance Services Inc. February 2013 - November 2013
Integra April 2012 - January 2013
CenturyLink April 2011 - March 2012
Maintenance Resources / Maintenance Services, Inc. October 2007 - February 2010
QWEST COMMUNICATIONS CORP January 2006 - September 2007
QWEST COMMUNICATIONS CORP June 2001 - January 2006
Maintenance Resources / Maintenance Services, Inc. September 1992 - October 2000
Skills
Account Management, Business Development, Sales, Sales Management, New Business Development, Cold Calling, Sales Process, Direct Sales, B2B, Solution Selling, Salesforce.com, Contract Negotiation, Selling, Sales Operations, Sales Presentations, Customer Retention, Management, Managed Services
Education
Johnson and Wales University 2000 — 2001
Coursework toward an Associates Degree, Culinary Arts/Chef Training
Art Institute of Colorado 1999 — 1999
Coursework toward an Associates's degree, Culinary Arts/Chef Training
University of Nebraska-Lincoln
Coursework toward an Undergraduate degree, Elementary Education and Teaching
Golden Ram Painting June 2014 - Present
Progrexion January 2014 - June 2014
Center Partners March 2011 - March 2013
CenturyLink 2013 - 2013
Burger King Corporation December 2008 - March 2011
Skills
Sales, Customer Service, Customer Satisfaction, Computer Proficiency, Multi Tasking, Customer Retention, Customer Oriented, Customer Engagement, Cooking, Cleaning, Professional Experience, Strategic Financial..., Very Productive, VoIP, Problem Solving, Upsell Products Easily..., Ability to use multiple..., Technical Support, Provide Quality..., Training, Call Centers, Customer Experience, Troubleshooting
Education
Ashford University 2013 — 2016
Associate's Degree, Business Administration and Management, General, A
North Sevier Highschool 2004 — 2007
Basic, GED
CenturyLink Business December 2014 - Present
CenturyLink August 2013 - Present
CenturyLink January 2013 - August 2013
CenturyLink October 2010 - January 2013
Qwest Communications November 2009 - September 2010
Qwest Communications January 2007 - November 2009
Qwest Communications October 2005 - December 2006
Qwest Communications January 2000 - September 2005
Skills
Call Center, Telecommunications, Program Management, CRM, Process Improvement, Strategy, Business Process..., Call Centers, Training, Management, Leadership, Product Management, Business Process, Sales Operations, Salesforce.com, Change Management, Managed Services
Education
Metropolitan State University of Denver 1995 — 1999
BA, Political Science - Emphasis in International Policy
Arizona State University 1994 — 1995
Business Administration
CenturyLink February 2014 - Present
CenturyLink December 2009 - Present
Embarq December 2004 - December 2009
Sprint January 2003 - December 2004
Sprint January 2001 - January 2003
Sprint 1999 - 2001
Sprint 1997 - 1999
Sprint 1991 - 1997
Skills
Accounting, Accounts Receivable, Access, Business Analysis, Call Center, Call Centers, Coaching, Cross-functional Team..., Customer Service, Data Analysis, Finance, Forecasting, Leadership, Management, Operational Analysis, Process Improvement, Project Management, Quality Assurance, Sales, Software Documentation, Telecommunications, Testing, Time Management, Training, Vendor Management, VoIP, Wireless, Team Leadership
Education
Ashworth College
Business Administration and Management, General, 4.0
Johnson County Community College
CenturyLink November 2012 - Present
Carley Corporation April 2012 - October 2012
FIS February 2012 - April 2012
FIS October 2008 - February 2012
Athony & Sylvan Pools January 2002 - July 2008
Deland High School September 1998 - August 2001
SouthTrust Bank 1996 - 1999
Skills
Instructional Design, Curriculum Development, Event Planning, Process Engineering, Office Management, Project Management, Multimedia Development, eLearning Design &..., Training Administration, Learning Management, LMS Implementation &..., General Business..., Software Training, Hands-on Training, Learning Management..., E-Learning, Training, Blended Learning, Employee Training, Software Documentation, Needs Analysis, Performance Improvement, Visio, Multimedia, Captivate, Instructor-led Training, ADDIE, Curriculum Design
Education
Walden University 2006 — 2008
MBA
University of Alabama at Birmingham 1995 — 1997
BS
Auburn University 1991 — 1994
BS
CenturyLink September 2006 - Present
Qwest March 1997 - August 2006
Skills
Project Management, Project Portfolio..., Software Project..., PMO, SDLC, Vendor Management, Requirements Analysis, Requirements Gathering, Process Improvement, PMP, Agile Methodologies, Project Delivery, Agile Project Management, Product Management, CMMI, Waterfall, SharePoint, Business Analysis, Telecommunications, Analysis
Education
Arizona State University 1991 — 1995
Bachelor's degree, Finance, General, Summa Cum Laude
Forrester Research January 2015 - Present
Level 3 Communications June 2014 - January 2015
CenturyLink May 2011 - June 2014
tw telecom, inc. March 2010 - May 2011
America's Discount Home Loans (ADHL) August 2006 - July 2009
Countrywide Full Spectrum Lending July 2004 - August 2006
Wells Fargo Financial October 2001 - July 2004
Skills
Key Account Management, Business Strategy, Customer Retention, Account Management, Contract Negotiation, Consultative Selling, Strategy, Client Retention, Strategic Partnerships, Solution Selling, Customer Relations, Sales, Lead Generation, Business Development, Cold Calling, Salesforce.com, New Business Development, Customer Service, Direct Sales, Miller Heiman, Marketing Management, Selling, Cloud Computing, Forecasting, Telecommunications, Managed Services, Enterprise Software
Education
Auburn University 1995 — 2000
BA
CenturyLink February 2014 - Present
AT&T June 2011 - January 2014
AT&T Mobility August 2009 - May 2011
LegalShield Official June 2008 - August 2009
The Mobile Solution March 2008 - July 2008
Skills
Sales, Direct Sales, Selling, Animation, Account Management, Flash, Multimedia, Premiere, Sales Presentations, Customer Retention, Solution Selling, Inside Sales, Photography, Storyboarding, Email Marketing, Lead Generation, Project Management, Go-to-market Strategy, Salesforce.com, Sales Process, Advertising, Photoshop, Adobe Creative Suite, Illustrator, After Effects, Web Design, Graphic Design, Illustration, Digital Media, Online Marketing, Image Manipulation, Motion Graphics, Modeling, Corporate Branding, Maya, Image Editing, Cold Calling Experience, Major Accounts, Mobile Devices, B2B, Brand Development, Direct Marketing, SaaS, Graphics, Leadership, CRM, Business Development
Education
Art Institute of Pittsburgh 2009 — 2014
Bachelor of Science (B.S.), Media Arts & Animation, 3.5
CenturyLink December 2013 - Present
Intrepid Learning July 2013 - July 2014
Westwood College February 2013 - September 2013
The Breakaway Group July 2011 - February 2013
Partech International April 2010 - July 2011
Skills
Captivate, Photoshop, Flash, Dreamweaver, E-Learning, After Effects, SnagIt, Illustrator, Soundbooth, Final Cut Pro, Instructional Design, Blender, Microsoft Word, Maya, OS X, Premiere, Technical Writing, Learning Management..., Avid, Realflow, Training, Multimedia, Project Management, Xcel, Adobe Creative Suite, ADDIE
Education
Art Institute of Colorado 2008 — 2009
Certificate, 3D modeling and rendering
University of Colorado at Boulder 2003 — 2007
Bachelor of Fine Arts (BFA), Cinematography and Film/Video Production
CenturyLink May 2014 - Present
University Health Conway October 2013 - Present
Louisana State Dept of Children and Family Services December 2012 - October 2013
Chase Home Loans January 2010 - August 2012
Employment Seeker September 2009 - August 2012
JPMorgan Chase 2006 - 2012
Office for Citizens with Disabilities April 2003 - July 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, HTML, Data Entry, Call Centers, Customer Satisfaction, Team Leadership, Policy, Team Building, Interviews, Payroll, Access, Invoicing, Software Documentation, Leadership, Budgets, Supervisory Skills, Training, Employee Relations, Lotus Notes
Education
Ashford University 2009 — 2012
Bachelor of Business Administration (BBA), Business Administration, Management and Operations
Ashford University Online
BA of Arts, Business Administration
Ouachita
Diploma
Mid State Orthopaedic & Sports Medicine Center, Inc. January 2013 - Present
Peggy's Homemade Pizza February 2012 - Present
CenturyLink December 2012 - January 2013
By-Pass Express Lube, LLC. May 2011 - May 2012
First Baptist Child Development Center August 2010 - April 2011
AT&T May 2010 - July 2010
Verizon Wireless July 2009 - December 2009
Alltel August 2008 - July 2009
rSolutions Corporation August 2007 - August 2008
Cinemark May 2006 - August 2007
Skills
Customer Service, Social Media, Social Networking, Microsoft Office, Customer Satisfaction, Office Management, Typing, Art, Fluent English, Advertising, Mergers, Organization, Microsoft Word, Flyers, Animal Behavior, Animal Work, Health Insurance, Appointment Scheduling, Medical Transcription, Communication, Microsoft Excel, Public Speaking
Education
Ashford University 2011 — 2015
Bachelor of Arts, Applied Linguistics, Psychology, Junior
CenturyLink 1999 - Present
Faegre & Benson LLP 1992 - 1999
Skills
Regulatory Litigation, Regulatory Advice, General Business Advice..., Regulatory Agencies, Litigation, Regulations, Telecommunications, Privacy Law, Negotiation, Litigation Management, Corporate Law, Strategic Planning, Legal Compliance, Corporate Governance, Litigation Support
Education
University of Minnesota-Twin Cities 1989 — 1992
Doctor of Law (JD), Magna Cum Laude
Arizona State University 1985 — 1988
Bachelor of Science (BS), Psychology, 3.71
St. Olaf College 1984 — 1985
Transfer
CenturyLink April 2014 - Present
CenturyLink November 2011 - Present
Skills
Call Centers, Customer Retention, Customer Satisfaction, Customer Service, Telecommunications, Microsoft Word, Troubleshooting, Vendor Management, Wireless, VoIP, Customer Experience, Networking, Salesforce.com, Technical Support, Telephony, Team Leadership, Leadership, Microsoft Excel, Microsoft Office, Public Speaking, Strategic Planning, Team Building, Training
Education
Ashford University
Bachelor of Business Administration (B.B.A.), Business/Corporate Communications
Cable ONE April 2015 - Present
DataSphere Technologies Inc. October 2014 - April 2015
CenturyLink September 2013 - September 2014
AT&T 2013 - 2014
Dish Network 2011 - 2013
Skills
Telecommunications, Team Leadership, Wireless, Management, Microsoft Office, Customer Service, VoIP, Product Management, Call Centers, Vendor Management
Education
Arizona State University
Four Oaks Health Care Ctr April 2015 - Present
ITT Technical Institute June 2013 - April 2015
Ross Medical Education Center May 2014 - August 2014
CenturyLink December 2002 - June 2013
Freewill Baptist Family Ministries January 2002 - January 2004
Publisher's Direct Service November 1993 - April 2001
Skills
Customer Service, Windows 7, PowerPoint, Microsoft Excel, Internal Communications, Internet, Knowledge Management, Microsoft Office, Microsoft Word, Typing, Youth Development, User Documentation, Citrix Metaframe, Online Help Development, End-user manuals, Procedural Documentation, Dependable Team Player, System Integration..., Test Cases, Customer Satisfaction, Telecommunications, Customer Experience, Recruiting, Customer Retention, Direct Sales, T1, Selling, Risk Management, Training, Sales, Team Leadership, Account Management, Cross-functional Team..., Retail, B2B, Leadership Development, Troubleshooting, Team Building, Inventory Management, Interviews
Education
Ashford University 2009 — 2011
Bachelor of Arts (BA), Business Administration, 3.89
Ashford University 2009 — 2011
Bachelor's degree, Business Administration and Management, General
CenturyLink September 1997 - Present
CenturyLink September 1997 - Present
Skills
MPLS, Ethernet, Telecommunications, Switches, Network Design, Troubleshooting, IP, Networking, VoIP, Wireless, T1, Unified Communications, Routers, Data Center, Fiber Optics, Broadband, Computer Network..., Call Centers, Wireless Networking, Routing, Telephone Skills, Premise Wiring, Mentoring, Experienced Trainer, LAN Switching, 5ESS, Job Coaching
Education
Denver Tech Skills 2009 — 2010
Network + Certification, Communications and Computer Technology
Arizona State University 1989 — 1993
Communication
Point Loma Nazarene University 1988 — 1989
CenturyLink June 2015 - Present
American Express January 2014 - June 2015
American Express July 2011 - January 2014
Dell Perot Systems November 2009 - October 2010
Dell Perot Systems September 2009 - October 2009
Dell Perot Systems December 2008 - September 2009
Dell Perot Systems February 2008 - December 2008
Atronic Americas February 2006 - February 2008
Emdeon Business Services (Formally ExpressBill) September 2003 - February 2006
Emdeon Business Services October 2002 - September 2003
Skills
Project Management, Visio, Troubleshooting, Software Documentation, Change Management, SQL, Active Directory, Customer Service, Windows, Business Process, Security, ITIL, Unix, Access, Microsoft Office, Application Support, Technical Support, SharePoint, Requirements Analysis, Business Analysis, Testing, SDLC, Visual Basic, Process Improvement
Education
Arizona State University, W. P. Carey School of Business 2012 — 2013
Master of Science, Information Management
Keller Graduate School of Management of DeVry University 2011 — 2012
Master of Business Administration (MBA), Information Technology and Health Service
DeVry University 2005 — 2010
Bachelor of Science in Technical Management, Project Management
Festive Cup Coffee October 2012 - October 2013
CenturyLink June 2012 - September 2012
XO Communications April 2012 - June 2012
The Festive Plum October 2010 - April 2012
Cram A Latte November 2006 - January 2009
Colorado State University: Housing Technology August 2008 - August 2008
Skills
A+ Certified, Network + Certified, Customer Service, Computer Maintenance, Software Installation, Digital Photography, Photo Editing, Staff Training, Staff Management, Physical Inventory, Inventory Accuracy, BMC Remedy, Phone Etiquette, Technical Support, Windows 7, Networking, Troubleshooting, Call Centers, Training, Management
Education
Art Institute of Colorado 2010 — 2010
Baking and Pastry Arts
Colorado State University 2005 — 2009
Nutrition and Food Science
Arizona State University July 2014 - Present
Security and Defense Systems Initiative September 2012 - July 2014
Arizona State University 2014 - 2014
Arizona State University October 2011 - September 2012
CenturyLink July 2011 - October 2011
The 120 Plus Club August 2010 - June 2011
Healthspan, The 120 Plus Club August 2010 - June 2011
Arizona State University June 2006 - December 2010
The Biodesign Institute, Arizona State University June 2006 - June 2010
University of Arizona October 2000 - May 2006
Skills
Public Speaking, Higher Education, Event Planning, Community Outreach, Research, Non-profits, Microsoft Office, Customer Service, Editing, Social Media, Social Networking, Fundraising, Budgets, PowerPoint, Marketing, Nonprofits, Public Relations, Leadership, Media Relations, Marketing Communications, Process Improvement, Management, Government, Policy, Program Management, Administrative..., Grant Writing, System Administration, Microsoft Excel, Outlook, Interviews, Data Entry, Data Analysis, Volunteer Management, Program Development, Facebook, Training, Event Management, Time Management, Staff Development, Microsoft Word, Grants, Organizational..., Leadership Development, Teaching
Education
University of Arizona 2001 — 2004
M.Ed., School Counseling
University of Arizona 2001 — 2004
Master of Education, 2004
Arizona State University 1989 — 1992
BA, Communication
Arizona State University 1989 — 1992
Bachelor of Arts, Communication
Northern Arizona University 1982 — 1984
General Studies
Killeen HIgh School 1978 — 1981
CenturyLink April 2011 - Present
Skills
Unified Communications, Telecommunications, Call Center, Call Centers, VoIP, Co-location, Managed Services, Wireless, Cross-functional Team..., Process Improvement, Ethernet, Vendor Management, Telephony, MPLS, Solution Selling, SIP Trunking, Program Management, IP, Direct Sales, T1, Salesforce.com
Education
Arizona State University
MBA
Regis University
BS, Business
CP Kelco October 2014 - Present
CenturyLink February 2010 - October 2014
MetLife 2009 - 2010
Intralot USA 2009 - 2009
Skills
Salesforce.com, Forecasting, Microsoft Excel, Account Management, Process Improvement, Sales Operations, Finance, Financial Analysis, Budgets, Telecommunications, Ad Hoc Reporting, Team Leadership, Strategic Planning, Microsoft Word, Access, Oracle Applications, Revenue Analysis, Sales Funnels, Sales Process, Revenue Forecasting, Quota Setting, Quota Management
Education
Auburn University 2004 — 2008
Bachelor of Business Administration (B.B.A.), Finance
CenturyLink November 1998 - Present
Sprint November 1998 - October 2002
Skills
Telecommunications, VoIP, Customer Service, Fiber Optics, Telephony, Wireless, Call Centers, Troubleshooting, Selling, Ethernet, T1, Cabling
Education
Atlantic Union College 1997 — 1998
Manchester Jamaica
Arizona State University January 2013 - Present
CenturyLink 1999 - 2012
United States Air Force 1992 - 1999
Skills
Telecommunications, Customer Service, Critical Thinking, Microsoft Office, Troubleshooting, Leadership, System Administration, Software Documentation, Security, Windows 7, Computer Hardware, Access, Networking, Security Clearance, Software Installation, Strategic Planning, Team Building, Microsoft Excel, PowerPoint, Process Improvement, Program Management, Sales, Network Administration
Education
Arizona State University West 2013 — 2015
Bachelor of Science (B.S.), Life Science
Community College of the Air Force 1997 — 1999
Associate's degree, Aircraft Armament Systems Technology
CenturyLink January 2015 - Present
Windstream Communications 2009 - April 2015
Windstream January 2008 - January 2009
Windstream January 2007 - January 2008
Windstream January 2006 - January 2007
Alltel Wireless January 2004 - January 2006
Skills
Call Center, Budgets, Performance Management, Account Management, Customer Retention, Sales Compensation, Analytics, Human Resources, PeopleSoft, Employee Benefits, Data Analysis, HRIS
Education
University of Arkansas at Little Rock 2001 — 2003
MBA, Business and Accounting
University of Arkansas at Little Rock 2001 — 2003
Master of Business Administration, Business Administration and Management, General
Arkansas State University 1994 — 1998
Bachelor of Science (B.S.), Zoology/Animal Biology
CenturyLink May 2002 - Present
Level 3 Communications November 1999 - January 2002
CSK Gallery and Workshop January 1993 - November 1999
Skills
Project Plans, Telecommunications, PMO, Program Management, Project Portfolio..., Business Case, Strategy, Vendor Management, Management, Cross-functional Team..., E-commerce, Strategic Planning, Leadership, Process Improvement, Product Management, Business Analysis
Education
University of Denver
Master of Arts
Arizona State University 1983 — 1988
Bachelor of Science, Interior Design
Frontier Communications July 2015 - Present
CenturyLink September 2011 - July 2015
CenturyLink January 2012 - October 2013
TEKsystems September 2011 - January 2012
Skills
Cisco Technologies, Network Design, CCNA, IP, Telecommunications, VoIP, TCP/IP, Switches, Routers, WAN, MPLS, LAN-WAN, BGP, Network Engineering, Networking, Ethernet, OSPF, Cisco Routers
Education
Arkansas Tech University 2006 — 2011
Bachelor of Applied Science (BASc), Information Technology
Fort Smith Southside 2004 — 2006
High School
PlanetOne Communications, Inc. March 2015 - Present
Level 3 Communications April 2014 - February 2015
CenturyLink May 2000 - March 2014
Skills
Managed Services, Co-location, Unified Communications, Solution Selling, SIP Trunking, MPLS, Telecommunications, VoIP, Direct Sales, Telephony, Cloud Computing, Hosted Services, Long Distance, Channel Partners, SaaS, Ethernet, Salesforce.com, Wireless, IP, Account Management, Data Center, Strategic Partnerships, Networking, Sales Operations, Selling, Management, Private Line, Sales Process, Sales Management, B2B, Broadband, SIP
Education
Arizona State University
Bachelor of Science, International Business Management, Finance
Imagine Communications August 2013 - Present
GENBAND December 2000 - August 2013
CenturyLink January 2000 - January 2000
Skills
Sales Operations, Telecommunications, Product Marketing, VoIP, Market Analysis, Business Strategy, Competitive Analysis, Mergers, Integration, SIP, Forecasting, Business Intelligence, Marketing Strategy, Financial Modeling, IP, Go-to-market Strategy, Mergers & Acquisitions, Leadership, Strategic Partnerships, Product Management, Wireless, Mobile Devices, IPTV, Ethernet, Unified Communications, Business Development
Education
Arizona State University, W. P. Carey School of Business
Master of Business Administration (MBA)
CenturyLink August 2014 - Present
On-Ramp Wireless, Inc. May 2013 - May 2014
Surge Marketing Group January 2013 - May 2013
The Concept Agency October 2012 - May 2013
Motorola Mobility LLC, A Google Company April 2009 - October 2012
Motorola, Inc May 2007 - April 2009
Motorola, Inc. July 2006 - May 2007
Intel 2000 - 2006
Intel July 2004 - July 2005
Inference 1995 - 2000
Skills
Integrated Marketing, Corporate Communications, Product Marketing, Marketing Communications, Cross-functional Team..., Messaging, Strategic Communications, Strategy, Program Management, Strategic Partnerships, Public Relations, Media Relations, Demand Generation, Marketing Management, Start-ups, Mobile Devices, Internal Communications, Go-to-market Strategy, Analyst Relations, B2B Marketing, Product Management, Sales Enablement, Positioning, Content Development, Corporate Social..., Communication Training, Management, Leadership, Marketing Strategy, Crisis Communications, Press Releases, Marketing, Event Management, Event Planning, Social Media, Speech Writing, Editing, Copy Editing, Video Production, Thought Leadership, Social Media Marketing
Education
Arizona State University - W. P. Carey School of Business
MBA, Business
San Francisco State University
BA, International Relations
CenturyLink September 2013 - Present
TransFirst March 2012 - August 2013
Wealthtouch, Inc January 2011 - March 2012
Pmann Inc December 2010 - May 2011
FNF Colorado August 2008 - December 2010
DSI USA July 2008 - August 2008
Mercury Companies March 2007 - July 2008
Compassion International June 2005 - February 2007
MSHA / DOL 2001 - 2004
PSO, Lucent Technologies June 1996 - June 1998
Skills
Project Management
Education
ArtCenter College of Design 1975 — 1977
Film
University of Denver 1968 — 1970
Mass Communication
Chefshop.com May 2011 - Present
Self Employed September 2002 - Present
CenturyLink June 1973 - Present
My Sassy Appetite October 2014 - 2014
Skills
Call Centers, Telephony, DSL, MPLS, ACD, Broadband, Cooking, Customer Satisfaction, IP, Provisioning, Telecommunications, T1, Catering, Chef, Team Building, Strategic Planning, Customer Service, Event Management, Event Planning, Food, Food, Hospitality, Menu Development, Restaurant Management
Education
Art Institute of Seattle 2004 — 2008
CenturyLink May 2013 - Present
Bridgepoint Education August 2011 - March 2013
Ashford University April 2011 - August 2011
Ashford University January 2011 - April 2011
Ashford University July 2009 - January 2011
The San Diego Union-Tribune May 2008 - July 2009
Pictology June 2007 - May 2008
Centara Capital Management Group April 2006 - May 2007
Skills
Marketing, Social Media, Social Media Marketing, Email Marketing, Marketing Strategy, Marketing Communications, Social Networking, Event Planning, Online Advertising, Vendor Management, E-commerce, Branding & Identity, Blogging, Budget, Salesforce.com, PowerPoint, Facebook, Twitter, Pinterest, Qualtrics, Lyris, Photoshop, Microsoft Excel, HTML, eCollege, Microsoft Office, InDesign, Illustrator, Microsoft Word, Instagram, Outlook, Mac OS X, Windows 7
Education
Ashford University 2010 — 2011
Master of Business Administration, Human Resource Management
San Diego State University-California State University 2003 — 2007
Bachelor of Science, Business Marketing
CenturyLink September 2015 - Present
CenturyLink April 2011 - September 2015
CenturyLink (Formerly Qwest) August 2010 - March 2011
CenturyLink (Formerly Qwest) September 2004 - August 2010
Skills
Telecommunications, Call Center, Vendor Management, VoIP, Managed Services, IP, MPLS, Ethernet, Computer Network..., Broadband, Cross-functional Team..., Process Improvement, Telephony, Call Centers, DSL, T1, Optical Fiber, Unified Communications, Fiber Optics, DWDM, LAN-WAN, Network Design, ATM networks, SIP Trunking, SIP, Hosted Services, Cloud Computing, Metro Ethernet, Product Management, Provisioning, Avaya, Switches, Cabling, Team Leadership, Cellular Communications, SS7, Team Building, Training, Co-location, WAN, Wireless, TDM, Operations Management, Customer Experience, Telecommunications..., Network Engineering, DS3, Employee Training, Management, Networking
Education
Ashford University 2012 — 2013
Business Administration and Management, General
Red Rocks Community College 1999 — 1999
general studies, English
El Dorado High School 1995 — 1998
Diploma
Positive Action August 2014 - Present
Personnell Inc April 2014 - Present
CenturyLink December 2013 - February 2014
Office Max November 2013 - December 2013
Basic American Foods January 2012 - August 2013
SOS Employment Group, An Elwood Staffing Company August 2011 - January 2012
Taco Bell June 2006 - April 2011
BYU-Idaho September 2008 - December 2010
Skills
Cashiering, Microsoft Office, Food Preparation, Food Service, Adobe Creative Suite, Food, Food Safety, Inventory Management, Customer Satisfaction, Restaurants, Cooking, Fast Food, Baking, Customer Service
Education
Arizona State University 2014 — 2017
Bachelor's Degree, Graphic Information Technology
Rio Salado College 2012 — 2014
Associate of Science (AS), Computer Technology/webdesign
Brigham Young University - Idaho 2008 — 2011
Mesa High 2005 — 2008
High school diploma
CenturyLink 2011 - Present
Embarq March 2010 - Present
Embarq 1998 - Present
Skills
Project Planning, Telecommunications, Troubleshooting, ATM networks, Cross-functional Team..., Analysis, Business Analysis, Requirements Analysis, Integration, Project Management, System Deployment, System Administration, Software Documentation, Systems Analysis, Wireless, SDLC, Visio, Vendor Management, Telephony, Program Management, Disaster Recovery, Software Project..., Process Improvement, Business Process..., VoIP, MPLS, DSL, Network Design, Call Centers, PMO, IP, Product Management, PMP, Quality Assurance
Education
Ashland University 1998 — 2002
CenturyLink October 1999 - Present
Education
Art Institute of Colorado 2003 — 2005
Associate of Arts and Sciences (A.A.S.), Culinary Arts/Chef Training
Colby Sawyer College 1995 — 1999
Bachelor's degree, English Language and Literature, General
4th Source December 2012 - Present
CenturyLink April 2011 - November 2012
CenturyLink January 2007 - April 2011
CGI October 2005 - January 2007
CenturyLink March 2002 - October 2005
CenturyLink May 2000 - March 2002
Skills
Program Management, Software Project..., Project Planning, Program Implementation, Project Implementation, Software Implementation, Budgeting, Budget Management, Budget Tracking, Scheduling, Schedule, Problem Solving, Timeline Management, Resource Management, Change Management, CMMI, Cross-functional Team..., Program Coordination, Project Coordination, Program Execution, Project Execution, Program Delivery, Project Delivery, Risk Management, Risk Assessment, Risk Mitigation, Issue Identification, Issues Management, Supervisory Skills, Staff Supervision, Client Development, Client Communication, PMBOK, Software Development, Software Quality..., Software Requirements, Business Requirements, Process Management, Organizational..., IT Management, Quality Assurance, PMO, SDLC, MS Project, Team Management, Budgets, Project Management, Vendor Management, Management, Leadership
Education
University of Colorado at Denver 2000 — 2007
Masters, Information Systems
University of Colorado at Denver 2000 — 2000
Certificate, Information Technologies
Arizona State University 1986 — 1991
Bachelors, Psychology
CenturyLink February 2015 - Present
CenturyLink Business January 2009 - Present
CenturyLink Business April 1997 - November 2010
Qwest April 2002 - April 2005
Qwest Communications April 1997 - April 1999
AT&T April 1995 - April 1997
Skills
MPLS, SIP Trunking, Cisco Technologies, CPE, Juniper, DWDM, Unified Communications, Solution Selling, Telephony, Sales, Telecommunications, Co-location, LAN-WAN, Broadband, VoIP, T1, IP, Selling, Ethernet, Managed Services, WAN, SIP, Metro Ethernet, TDM, PRI, Frame Relay, Hosted Services, Carrier Ethernet, MPLS VPN, Optical Fiber, Avaya, Network Design, ATM networks, QoS, Sales Engineering, Juniper Technologies, Network Architecture, Fiber Optics, DSL, Long Distance, Wireless
Education
Arizona State University
Windstream Communications November 2012 - Present
NetGain Technologies, Inc. September 2010 - November 2012
CenturyLink October 2006 - June 2010
North Little Rock School District September 2004 - October 2006
Skills
VMware, Active Directory, Virtualization, Network Administration, Servers, Microsoft Exchange, EMC Storage, Dell PowerEdge Servers, Mac OS X Server, Microsoft Certified..., vSphere, VMware ESX, Windows Server, Group Policy
Education
Arkansas State University 2001 — 2003
Computer Systems Technology
Queen's Price Chopper September 2012 - Present
CenturyLink July 2009 - April 2010
Embarq May 2006 - July 2009
Sprint 1978 - 2006
Skills
PeopleSoft, Performance Management, HRIS, Employee Relations, Human Resources, Employee Benefits, Call Centers, Training, Leadership, Process Improvement, Customer Service, Labor Relations, Negotiation, Vendor Management, Payroll
Education
Ashland University 1994 — 1998
Business Management
IBM Global Business Process Services April 2015 - Present
CenturyLink January 2000 - March 2015
Wild Dave's Comic and Collectibles August 2013 - February 2014
Bank of America March 1998 - November 1999
ACR Systems March 1997 - March 1998
Auburn University August 1992 - March 1997
Skills
Perl, C++, Java, Unix, MQ, SQL, Selectica, Rules Engines, Expert Systems, Corporate Finance, Technical Writing, Product Management, MDM for PIM, Offshoring, Telecommunications, WPC, Testing, Enterprise Software, Software Documentation, Project Management, Architectures, Management, Requirements Analysis, Integration, Software Development, Architecture, Agile Methodologies
Education
University of Colorado at Denver 2006 — 2009
MBA, Corporate Finance
Auburn University 1992 — 1998
PhD, English
University of Wyoming 1989 — 1991
MA, English
University of Colorado Boulder 1986 — 1989
BA, English
Monroe High School 1982 — 1986
CenturyLink September 2011 - October 2014
Embarq/CenturyLink July 2009 - July 2011
EMBARQ July 2007 - July 2009
Sprint May 2002 - April 2007
Sprint January 2000 - January 2002
OSP-CSO May 1997 - June 2000
Sprint January 1996 - January 1997
Skills
Call Centers, Telecommunications, Management, Budgets, Human Resources, VoIP, Analysis, Contract Negotiation, Sales, Customer Service, Managed Services, Customer Retention, Marketing, Change Management, Coaching, Microsoft Excel, Performance Management, Hiring, Team Building, Strategic Planning, Vendor Management
Education
Ashland University 2002 — 2004
MBA, Specialization in Human Resources
Ashland University 2002 — 2004
BSBA, Marketing Management
ADS Security 2015 - Present
WOW! Business 2013 - 2015
CenturyLink 1990 - 2012
GTE 1988 - 1989
Entre Solutions 1987 - 1988
Skills
Direct Sales, Cloud Computing, Data Center, Account Management, Sales Management, Sales Process, Salesforce.com, SaaS, T1, Wireless, Channel, Sales, Co-location, Managed Services, Solution Selling, Cisco Technologies, Leadership, Virtualization, SIP, Cold Calling, Avaya, Networking, LAN-WAN, Sales Operations, WAN, Customer Retention, Professional Services, Channel Partners, Network Design, Strategic Partnerships, Call Centers, Metro Ethernet, Disaster Recovery, IP, Management, Sales&Marketing, Security, Strategy, Product Management, Selling, B2B, Broadband, CRM, Business Development, Sales Engineering, DSL, Long Distance, Mobile Devices, DS3, Optical Fiber
Education
Augusta State University - College of Business Administration 1991 — 1995
Masters of Business Administration, General Business
Armstrong State University 1986 — 1987
Bachelor of Arts, General Studies
Kalamazoo Valley Community College 1984 — 1985
Associate of Science, Business Administration
Looking for a new career challenge February 2015 - Present
CenturyLink January 2010 - October 2014
Embarq April 2006 - January 2010
Embarq September 2004 - April 2006
Sprint 1999 - 2003
Skills
Vendor Management, Wireless, Product Management, Cross-functional Team..., Call Center, Telecommunications, Analysis, Account Management, Retail, Sales Operations, Direct Sales, VoIP, Customer Retention, Customer Satisfaction, Team Leadership, Call Centers
Education
MidAmerica Nazarene University
Associate's degree, Business Administration and Management, General
Ashland University 1992 — 1997
Business
CenturyLink December 2011 - Present
Embarq March 2006 - March 2012
Skills
Customer Retention, Telecommunications, Call Center, Cross-functional Team..., Vendor Management, VoIP, Wireless, Call Centers, Process Improvement, Team Management, Leadership, Team Leadership, Troubleshooting, Technical Support, Project Management, Networking, Training, Sales Management, Sales Operations, Customer Satisfaction, Management, Customer Experience, Coaching, Software Documentation, Customer Service, Sales, Employee Relations, Program Management, Web Design, Account Management, Employee Training, Curriculum Development, System Administration, Training Delivery, Leadership Development, Team Building, CRM, Security, Direct Sales, Integration, E-Learning, Quality Assurance, Change Management, Sales Process, Visio, Analysis, Operations Management, Performance Management, Project Planning
Education
Ashford University 2010 — 2012
Organizational Management, Business Administration and Management, General, 3.89
CenturyLink June 1977 - Present
Skills
VoIP, Telecommunications, IP, Ethernet, MPLS, Wireless, SIP, Network Design, DWDM, WAN
Education
Ashland University
Associate's degree, Business/Commerce, General
Centurylink February 2014 - Present
CenturyLink Business October 1999 - February 2014
Fujitsu Network Communications December 1996 - October 1999
Softnet Business Solutions July 1995 - December 1996
Saturn July 1993 - June 1995
Skills
Managed Services, Co-location, MPLS, Solution Selling, Unified Communications, Telecommunications, Private Line, T1, VoIP, SIP Trunking, Salesforce.com, Direct Sales, Telephony, Sales Operations, Ethernet, Call Centers, IP, Account Management, Wireless, Long Distance, Cloud Computing, SIP, PRI, WAN, Sales, Hosted Services
Education
Arizona State University 1989 — 1993
Bachelor's degree, Business/Commerce, General
CenturyLink Customer Support ManagerNetworx OnlineJuly 2012 - Present
Skills
Call Centers, Telecommunications, Wireless, Troubleshooting, Management, Leadership, Innovation
Education
University of the Rockies 2014 — 2016
Master of Arts (MA), Industrial and Organizational Psychology
Ashford University 2010 — 2014
Bachelor of Arts (BA), Industrial and Organizational Psychology, 3.98
CenturyLink October 1978 - Present
Skills
Telecommunications, Co-location
Education
Arizona State University 1970 — 1974
Bachelor of Arts, Education
CenturyLink 1986 - Present
Skills
Microsoft Office, Team Building, Product Management, Team Leadership, Business Process..., Call Centers, Change Management, Project Management, Customer Service, Human Resources, Cross-functional Team..., Vendor Management, Program Management, Process Improvement, Management, Telecommunications, Strategic Planning, Project Planning
Education
Ashland University 2005 — 2008
MBA, Management
Kent State University 1982 — 1986
Bachelor of Science, Computer Science in Business
CenturyLink July 1994 - Present
Education
Arizona State University
Bachelor of Music, Music Theory and Composition
CenturyLink April 2013 - Present
CenturyLink May 2011 - March 2013
Qwest IT August 2008 - April 2011
Qwest March 1998 - July 2008
Skills
Telecommunications, IP, VoIP, Ethernet, MPLS, Integration, Network Architecture, Software Development, PMP, Solution Architecture, Wireless, Data Center, TCP/IP, Unix, Network Design, Cloud Computing, Switches, System Architecture, Open Source Software, Cisco Technologies, SDLC, Software Design, Solaris, System Deployment
Education
Arizona State University 1996 — 1997
M.S.E., Industrial & Management Systems Engg
The National Institute of Engineering 1990 — 1994
Bachelor of Engineering (B.E.), Industrial & Production Engg
CenturyLink 1999 - Present
Qwest Communications May 1999 - January 2007
Skills
Telecommunications..., Telecommunications, Invoicing, Provisioning
Education
Ashford University 2008 — 2010
BA, Management
CenturyLink April 2011 - Present
Qwest Communications January 2008 - April 2011
Qwest Communications January 2005 - January 2008
Education
Arizona State University 1990 — 1993
MS, Information Systems
Arizona State University 1984 — 1990
BS, Finance
CenturyLink June 2011 - August 2012
Verizon June 2000 - June 2011
Bell Atlantic May 1996 - June 2000
I-NET Inc January 1995 - May 1996
Inova Health System March 1993 - January 1995
Skills
MPLS
Education
Auburn University
Master, Electrical Engineering
NED University of Engineering
Bachelor, Electrical Engineering
Mehran University of Engineering
Bachelor, Industrial Technology
DJ Science College
Engineering
St Pauls
Pre Engineering
Route 66 extended warranty January 2004 - Present
CenturyLink December 1995 - September 2002
Skills
Account Management, Sales Process, Sales Management, Automotive, Customer Retention, Insurance, Management, Selling, New Business Development, Customer Satisfaction, Sales, Direct Sales, Sales Operations, Cold Calling, Profit, Team Building
Education
Arkansas State University 1989 — 1993
Bachelor's degree, Business, Management, Marketing, and Related Support Services
CenturyLink June 2004 - Present
Datatec Systems Inc October 1998 - January 2004
Education
Arizona Western College 1989 — 1990
Cottage Grove High School 1986 — 1989
CenturyLink August 2010 - Present
QWEST COMMUNICATIONS CORP 2005 - 2010
QWEST COMMUNICATIONS CORP September 1999 - 2005
Skills
VoIP, Call Centers, Telecommunications, Contract Negotiation, Managed Services, Customer Service, Call Center, MPLS, Unified Communications, Solution Selling, Direct Sales
Education
Arizona State University 1986 — 1990
B.S., Business Administration and Management, General
Abundance Behavioral Health Services April 2013 - Present
Abundance Behavioral Health Services October 2011 - Present
CenturyLink January 2004 - October 2011
Skills
Conflict Resolution, Psychotherapy, Psychology, Leadership Development, Community Outreach, Program Development, Training, Public Speaking, Mediation, Workshop Facilitation, Career Counseling, Nonprofits, Coaching, Critical Thinking, Leadership, Organizational..., Fundraising, Volunteer Management, Program Management, Grant Writing, Team Building
Education
Capella University 2010 — 2013
MA, Marriage and Family Counseling
Boise State University 2009 — 2010
Graduate Certificate, Dispute Resolution
Ashford University 2007 — 2009
Bachelors of Arts, Psychology
CenturyLink February 2014 - Present
CenturyLink 1995 - 2011
Shepler's Western Wear January 1993 - January 1994
Bank of America January 1991 - January 1993
Pointe on South Mountain January 1990 - January 1991
Kmart January 1986 - January 1990
Skills
MS Software, Analysis
Education
Arizona State University 1991 — 1993
Bachelor of Science, Engineering and Applied Sciences
Mesa Community College 1988 — 1991
Associates, Business
CenturyLink 2005 - Present
MD State Highway January 2009 - October 2010
Sprint January 2005 - June 2008
Skills
Telecommunications, T1, Call Center, Ethernet, VoIP, Sales Process, Customer Satisfaction, Outlook, Microsoft Excel, Microsoft Office, Microsoft Word, Management, Marketing, Analytical Skills, Credit, Collections, Data Analysis, Data Migration, Flexibility
Education
Ashford University 2011 — 2013
Business Administration and Management, General
CenturyLink May 2003 - Present
Qwest January 2002 - April 2003
Qwest January 2001 - January 2002
U S WEST October 1999 - September 2000
Skills
MPLS, Telecommunications, IP, VoIP, Network Design, Cisco Technologies, Sales Management, Virtualization, New Business Development, Marketing, Business Analysis, Marketing Strategy, Retail, Solution Selling, Managed Services, Co-location
Education
University of Minnesota - Carlson School of Management 2005 — 2005
Post Graduate, Strategic Account Management
Emory University - Goizueta Business School 2004 — 2004
Post Graduate, Executive Leadership Development
University of Phoenix 1999 — 2001
Master of Business Administration (M.B.A.), Computer/Information Technology Administration and Management, 4.0
Arizona State University 1994 — 1998
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
CenturyLink 1984 - Present
Education
Ashland University 2000 — 2003
Master of Business Administration (M.B.A.), Business Administration, Management and Operations
Virginia State University 1977 — 1981
Bachelor's of Science, Accounting
CenturyLink June 2009 - Present
Arizona State University May 1994 - June 2009
Skills
Vendor Management, PMP, IT Strategy, Strategic Planning, Telecommunications, Project Planning, SDLC, PMO, Visio, Leadership, Wireless, Requirements Gathering, MS Project, Project Portfolio..., Management, Software Project..., Cross-functional Team..., Business Process..., VoIP, Outsourcing, IT Management, Process Improvement, Information Technology, Integration, Project Management, Security, Business Analysis, Program Management, Team Leadership, Managed Services, Software Development, Troubleshooting, Requirements Analysis, Microsoft SQL Server, Disaster Recovery, ITIL, Training, Agile Project Management, Business Process, Resource Management, Call Centers, Cisco Technologies, Networking, Project Delivery, IT Service Management, SQL, Team Building, SharePoint, Data Center, Network Security
Education
Arizona State University 1995 — 2000
Management, Business
CenturyLink July 2000 - Present
Skills
MPLS, VoIP, Cisco Technologies, IP, Network Design, Switches, Telecommunications, WAN, Ethernet, Routers, Network Engineering, Routing, LAN-WAN, BGP, Data Center
Education
Arizona State University 1997 — 2000
Bachelor of Applied Science (B.A.Sc.)
AZ Saw & Remove, LLC 2012 - Present
CenturyLink 1995 - 2011
Skills
Microsoft Excel, Microsoft Office, Customer Service, Invoicing, Microsoft Word, Outlook, PowerPoint, Business Analysis, Financial Analysis, Accounts Payable, Telecommunications, Access, Analysis, Process Improvement, Forecasting, Budgets, Accounting, Financial Reporting, Accounts Receivable
Education
Arizona State University 1992 — 1994
Bachelor Of Science, Engineering and Applied Sciences
CenturyLink 1990 - Present
Education
Arizona State University
CenturyLink December 2001 - Present
Skills
SIP, IP, Telecommunications, Unix, Wireless, Ethernet, Integration, MPLS, Network Design, VoIP, TCP/IP, Unified Communications, Switches, Telephony, DSL
Education
University of Minnesota-Twin Cities 1975 — 1976
none, Political Science and Government
Arizona State University 1970 — 1974
Bachelor of Arts (BA), Political Science and Government
CenturyLink May 2014 - Present
Comcast April 2013 - April 2014
Alorica September 2012 - April 2013
Simon Property Group April 2012 - September 2012
Subway October 2005 - December 2011
Skills
Customer Service, Customer Satisfaction, Sales, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Telecommunications, Phone Etiquette, Telephone Skills, Grammar, Accounting, Marketing, Communication
Education
Ashford University 2010 — 2012
Associate's Degree, Business Administration and Management, General, 3.52
Fort Myers High School 2002 — 2006
High School, 4.0
JPMorgan Chase June 2013 - June 2013
ACCENT Marketing May 2012 - November 2012
CenturyLink April 2010 - June 2010
ACCENT Marketing May 2009 - March 2010
Skills
I am proficient in..., Customer Service, excellent computer..., Call Centers, Time Management, Networking, Technical Support, Microsoft Office, Customer Satisfaction, Microsoft Excel, Microsoft Word, Windows, PowerPoint, Team Leadership, Outlook, Data Entry, Customer Experience, Computer Hardware, Teamwork, Access, Leadership, Team Building, Sales
Education
Ashford University 2014 — 2015
Master of Business Administration (M.B.A.)
Grambling State University 2012 — 2013
Bachelor's Degree, Computer Information Systems, 2.8
Delta High School 1998 — 2003
High School, General Studies/Diploma, 3.76
CenturyLink May 2005 - Present
SOURCE ONE MANAGEMENT 2002 - 2005
XEROX 1999 - 2002
SOURCE ONE MANAGEMENT 1997 - 1999
FOUR POINTS SHERATON HOTEL 1996 - 1997
WALGREENS 1996 - 1996
STAPLETON HOTEL 1996 - 1996
TCI Cable 1995 - 1996
SUNSHINE RECORDS 1988 - 1995
King Soopers 1988 - 1988
Skills
Customer Service, Teaching, Public Speaking, Performing Arts, Screenwriting, Music, Music Production, Acting, Video Production, Office Management, Concur
Education
Art Institute of Colorado 1990 — 1991
Community College of Denver 1989 — 1989
Theatre/Theater
BARNES BUSINESS COLLEGE 1988 — 1988