CenturyLink Company
Industry: Telecommunications company
DescriptionCenturyLink, Inc. is an American telecommunications company, headquartered in Monroe, Louisiana, that provides communications and data services to residential, business, governmental, and wholesale customers in 37 states. Customer service: 00 800 7288 4743 Headquarters: Monroe, Louisiana, United States CEO: Jeffrey Storey (23 May 2018–) Subsidiaries: Level 3 Communications, Qwest, Savvis,
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CenturyLink Employees
CenturyLink December 1997 - Present
US Army 1994 - 1997
Skills
CCNA, LAN Switching, 5ESS, Optical Fiber, VoIP, Cisco Routers, Transport Modelling, Multiplexing
Education
Seattle University 2005 — 2008
Master of Business Administration (MBA), International Business
The University of Texas at Arlington
Bachelor of Arts (B.A.), Mathematics
Citi September 2012 - Present
Brian James Media December 2009 - Present
CenturyLink June 2009 - September 2012
Autumn Winds / Prairie Homes May 2009 - June 2009
The Volante January 2008 - May 2009
Skills
Sales, Marketing, Training Delivery, Mac OS, Photography, Web Design, Corporate Training, Microsoft Excel, Windows Vista, InDesign, Photoshop, Microsoft Office 2007, Sales Management, Instructor-led Training, Graphic Design, Awesomeness, Creative Writing, Training Facilitation, Bartending, Retail Sales, Retail Marketing, Oral & Written..., Integrity, Canon DSLR, Microsoft Word, Adobe Photoshop, Adobe InDesign, Photojournalism, FrontPage, Sales Rep Training, Business Writing, Entrepreneurship, Creative Nonfiction..., Life Coaching, Medical Aid, Cpr Certified, Comic Books, Radio Advertising, Advertising, Vocalist, Entertainment Management, Small Business, Assisted Living, PowerPoint, HTML, Training, Customer Retention, Microsoft Office, Leadership, Customer Experience
Education
The University of South Dakota 2005 — 2009
Bachelor of Arts (B.A.), English; Creative Writing; Mass Communications; Journalism
South Dakota State University 2007 — 2008
Certificate, Entrepreneurial Studies
eBay Inc June 2013 - Present
eBay Inc November 2012 - June 2013
CenturyLink June 2007 - June 2012
Qwest May 2006 - June 2007
Skills
Sales, Customer Retention, Training, Call Centers, Telecommunications, Performance Management, Vendor Management, Customer Experience, Employee Training, Call Center, Training Delivery, Customer Satisfaction, Process Improvement, CRM, Coaching, Leadership, Recruiting, Employee Engagement, Human Resources
Education
Western Governors University 2011 — 2013
Bachelor's degree, Business Administration, Management and Operations
Utah State University
Snow College
Prosource Technology Solutions August 2015 - Present
CenturyLink May 2014 - June 2015
Skills
Telecommunications, Management, Project Management, Sales, Microsoft Office, Leadership, Team Leadership, VoIP, Wireless, Troubleshooting, Technical Support, Data Center, Networking, Integration, Call Centers, Program Management, Cloud Computing, Process Improvement, Solution Selling, Vendor Management, Account Management, Product Management, Managed Services, Network Design, Mobile Devices, Security, Cisco Technologies, Active Directory
Education
Seminole State College of Florida 2012 — 2014
Bachelor's Degree Cum Laude, Information Systems Technology
Seminole State College of Florida 2012 — 2014
IT Client Specialist Certificate, Information Systems Technology
Seminole State College of Florida 2010 — 2012
Associate of Arts (AA) Cum Laude, Computer Science
CenturyLink July 2013 - Present
Sheetz 2010 - July 2013
Target September 2007 - September 2010
Siena Research Institute January 2002 - August 2007
Skills
Retail, Loss Prevention, Customer Service, Store Management, Microsoft Office, Inventory Management, Cashiering, Inventory Control, Retail Sales, Visual Merchandising, Customer Satisfaction, Merchandising, Data Entry, Planograms, Shrinkage, Time Management, Supervisory Skills, Store Operations, American History, American Civil War, Databases, Photography, Cash Register, Training, Leadership, POS, Phone Etiquette, Telephone Skills, Cash Handling Experience, Customer Experience, Employee Training, Hiring, Profit, Customer Retention, Big Box, Process Scheduler, Interviews, Food Service, Filing, Distribution Center...
Education
State University of New York at Albany 2004 — 2006
Public History
Siena College 2001 — 2004
Bachelor of Arts (B.A.), American/United States Studies/Civilization
SolarCity December 2014 - Present
Bentley Systems June 2014 - October 2014
GetMeRated (Difference Lab) August 2013 - June 2014
Synaptics June 2013 - August 2013
CenturyLink February 2012 - July 2012
Qwest Software Services December 2009 - January 2012
Skills
Languages: C, C++, C#,..., Tools: HP Quality..., Operating Systems:..., Databases and Web..., Frameworks: Microsoft..., Core Java, C++, SQL, C#, Java, C, HTML, Microsoft SQL Server, Unix, Web Services, Databases, XML, JavaScript, Software Development, .NET, ASP.NET, Visual Studio, jQuery, Web Applications, CSS, Testing
Education
San Diego State University-California State University 2012 — 2014
Master's degree, Computer Science, 3.9
Visvesvaraya Technological University 2004 — 2008
Bachelor's degree, Computer Science, 3.6
Florida Solar Energy Center October 2013 - Present
CenturyLink June 2013 - October 2013
Laser Speed Technologies January 2012 - October 2013
Laser Speed Technologies December 2008 - February 2013
AT&T February 2012 - August 2012
Kohl's Department Stores November 2011 - January 2012
UPS October 2011 - January 2012
Skills
C++, Photoshop, Video Games, Maya, Java, Game Development, Game Design, C, 3D Studio Max, HTML, Microsoft Office, Programming, JavaScript, C#, Eclipse, Software Development, Web Development, Operating Systems, Quality Assurance, PHP, Networking, Hardware, CSS, Testing, Technical Support, Customer Service
Education
University of Central Florida 2012 — 2014
Bachelor of Science (B.S.), Computer Science
Seminole Community College 2009 — 2011
Associates of Arts, Computer Science
Crouse Transportation Services LLC. August 2013 - Present
CenturyLink May 2010 - August 2013
Qwest Communications December 2009 - May 2010
Qwest Communications February 2009 - December 2009
Qwest Communications May 2003 - February 2009
Qwest Communications February 2001 - May 2003
Wells Fargo Card Services 1999 - 2001
Skills
Performance Management, Cross-functional Team..., Service Delivery, Project Planning, Negotiation, Strategy, Sales, Executive Management, Wireless, Contract Negotiation, Sales Management, Management, Time Management, Project Management, Budgets, Customer Experience, Employee Relations, Networking, Strategic Planning, Product Development, Leadership Development, Customer Retention, Sales Operations, Telecommunications
Education
Southern Adventist University 2012 — 2014
Master of Business Administration (M.B.A.), Management
Simpson College 2007 — 2009
Bachelor of Arts, Management/Human Resources
Grand View University 2004 — 2006
Associate of Arts (A.A.), General Studies/Business
CenturyLink February 2011 - Present
Embarq February 2006 - 2011
Sprint July 2000 - February 2006
OUI, Inc July 1998 - July 2000
Cincinnati Bell January 1988 - June 1998
Skills
CCNA, CCDA, CSE, Ethernet, DSL, Avaya, ISDN, MPLS, Solution Selling, Unified Communications, Telecommunications, VoIP, Direct Sales, Cold Calling, Selling, Telephony, Co-location, SIP Trunking, T1, Wireless, Managed Services, IP, WAN, SIP, Broadband, Network Design, Metro Ethernet, Data Center, LAN-WAN, Cisco Technologies, Customer Satisfaction, Sales, Avaya Technologies
Education
The College of Mt. St. Joseph 1997 — 1998
Bachelor of Arts, English
Seminole State College of Florida
Engineering Technology
Conquest Technologies, Inc. September 2014 - Present
CenturyLink March 2013 - September 2014
Ericsson September 2009 - March 2012
Sprint Nextel May 2006 - September 2009
Skills
4G, CDMA, 3G, Wireless, WiMAX, Vendor Management, Project Management, Program Management, Project Planning, Telecommunications..., Telecommunications, Cellular Communications, LTE, UMTS, Microwave
Education
Shenandoah University
World Travel Holdings May 2012 - Present
West Corporation May 2012 - August 2013
CenturyLink January 2010 - January 2011
Skills
Call Centers, Telecommunications, Customer Experience, VoIP, Customer Satisfaction, Troubleshooting, Telephony, Customer Retention, IP, Avaya, Technical Support, MPLS, Training, Travel Planning, Telephone Skills, Microsoft Office, Business Travel, Cruises, Leisure Travel, Online Travel, Sabre, Employee Training, Travel Management, Cold Calling, Mobile Devices, Tourism, Vacation, Banquets, Sales, Contact Centers, Call Center Development, Customer Service, Hotels, Hospitality, Leadership
Education
Seminole Community College 2008 — 2012
Associate of Science (A.S.), Criminal Justice/Safety Studies
Universidad de Puerto Rico 1995 — 1997
Biology, General
Mannapov LLC August 2013 - Present
Rackspace January 2012 - August 2012
CenturyLink February 2009 - January 2012
USAA February 2005 - January 2009
Skills
Marketing, Program Management, Business Development, Customer Service, Event Planning, Management, Problem Solving, Strategic Planning, Leadership, Process Improvement, Strategy, Team Building
Education
Southwest High School 1999 — 2002
San Antonio College
Frontier Communications November 2014 - Present
CenturyLink January 2010 - July 2014
EMBARQ January 2007 - January 2010
Sprint Business And Wholesale Markets April 2003 - January 2007
AT&T January 2002 - January 2003
Worldcom/MCI January 2000 - January 2002
WorldCom January 1998 - January 2000
Skills
Network Development, Business Solutions, Team Leadership, Business Operations, Business Solutions..., Managed Services, Telecommunications, VoIP, MPLS, Co-location, Direct Sales, Unified Communications, Cloud Computing, SaaS, Data Center, Salesforce.com, SIP Trunking, Ethernet, Network Design, DWDM, Voice & Data Convergence, Account Management, Networking, Strategy, Sales Operations, CRM
Education
San Francisco State University 1987 — 1995
BA, Communications
Aragon high school 1983 — 1985
HS Diploma, Highschool
CenturyLink April 2014 - Present
CenturyLink December 2012 - April 2014
Frontier Communications December 2010 - December 2012
Frontier Communications May 2009 - February 2011
RTCA September 2005 - May 2009
Huntel Engineering September 1996 - September 2005
Skills
Telecommunications, IPTV, Fiber Optics, IP, Ethernet, DSL, Networking, VoIP, WAN, MPLS, Broadband, Wireless, Network Design, Telephony, Security, T1, Metro Ethernet, Network Engineering, FTTH
Education
Southeast Community College
Centurylink January 2014 - Present
United Telephone,Sprint,Embarq November 1985 - April 2013
Skills
VoIP, MPLS, Ethernet, Unified Communications, DSL, Networking, Security, Long Distance, Managed Services, Telecommunications, Solution Selling, Wireless, Co-location, Telephony, Metro Ethernet, SIP, call centers, Cloud Computing, Hosted Services, Salesforce.com, Direct Sales, Private Line, Avaya, Cisco Technologies, Data Center, Hosted Microsoft...
Education
Shippensburg University of Pennsylvania 1980 — 1984
Bachelor's degree, Marketing
Shippensburg University of Pennsylvania 1980 — 1984
Bachelor's degree, Marketing
CenturyLink December 2013 - Present
Goodwill Northern Illinois July 2012 - Present
Sauk Valley Community College - Fitness Center August 2012 - Present
Boston Market February 2009 - November 2009
Focus Communication February 2008 - December 2008
Jewel-Osco February 2007 - July 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, Social Media, Teamwork, Public Speaking, Java, Invoicing
Education
Sauk Valley Community College 2011 — 2013
Associates of Science, Pre-Law and Business and Commerce with a focus in Management
East Aurora High School 2007 — 2008
Symantec December 2012 - Present
CenturyLink June 2001 - December 2012
Skills
Project Management, Team Management, Management, Internet Troubleshooting, NetBackup, Enterprise Storage, Enterprise Software, VMware, VMware vSphere, Employee Training, Networking, System Administration, Virtualization, SAN, Windows Server, Help Desk Support, Network Administration, Storage, Customer Service, Account Management, RHEL, Suse, Technical Support, Operating Systems, Solaris, Disaster Recovery, Troubleshooting, TCP/IP, Project+, SLES
Education
Seminole State College of Florida 2011 — 2013
Associate of Arts (AA), Management of Information Systems
Oviedo High School
ServiceMaster of NeLA June 2013 - Present
CenturyLink January 2012 - March 2013
KBR, Inc. January 2011 - December 2011
Lincoln Parish Sales & Use Tax Commission April 2008 - January 2011
Skills
PowerPoint, Customer Service, Budgets, Occupational Health, Contract Management, Project Planning, Procurement, Inventory Management, Analysis, Accounts Receivable, Administrative..., Research, Coordination, Training, Process Improvement, Risk Assessment, Purchasing, Management, Risk Management, Operations Management, Employee Relations, Government, Quality Assurance, Construction, Contract Negotiation, Project Management, Cost Control, Accounting, Logistics Management, Fire Safety, Government Contracting, Invoicing, Shipping, Payroll, Supply Chain Management, Logistics, Team Building, Transportation, Financial Analysis, EHS, Warehousing, Construction Safety, Process Scheduler, Supervisory Skills, System Administration
Education
University of Louisiana at Monroe 2002 — 2005
Bachelors of Business Administration, Business Administration and Management, General
Santa Fe Community College 1983 — 1985
Associates of Science, Paralegal
CenturyLink April 1995 - Present
Skills
Requirements Analysis, Troubleshooting, BMC Remedy, Juniper, Software Project..., VoIP, Routers, Cisco Technologies, Disaster Recovery, Ethernet, VPN, Data Center, Linux, Switches, Integration, IP, Managed Services, Telecommunications, MPLS, Telephony
Education
Applied Professional Training 2008 — 2008
Data Com 1 & 2, CTP/VOIP, CCNA
South Seattle Community College 1993 — 1995
Seattle Central Community College 1991 — 1993
Neuro Imaging Winter Park February 2014 - Present
Neuro Imaging Winter Park September 2012 - Present
CenturyLink July 2008 - August 2010
Skills
Project Management, Process Improvement, Negotiation, Budgets, System Administration, Strategic Planning, Team Management, Windows 7, Forecasting, Microsoft Word, HTML, Help Desk Support, Social Media Marketing, SQL, Software Installation, Administration, Switches, Programming, Access, Telecommunications, Residential Homes, Photoshop, Databases, Active Directory, PowerPoint, Investment Properties, Risk Management, Event Planning, Business Analysis, Accounting, XP, Management, Network Administration, Enterprise Software, Linux, Windows Server, Computer Hardware, Microsoft SQL Server, Visio, Technical Support, Security, Crystal Reports, Windows, Public Speaking, Leadership, Vendor Management, Insurance, TCP/IP, Integration, MS Project
Education
Seminole State College of Florida 2009 — 2011
Lake Brantley High School 2004 — 2008
CenturyLink October 2002 - Present
Progress Energy October 1996 - October 2002
Skills
Sales, Account Management, Solution Selling, Managed Services, Customer Experience, Direct Sales, Call Centers, Telecommunications, SIP Trunking, Unified Communications, Salesforce.com, VoIP, Telephony, Customer Retention, MPLS, Sales Process, Co-location, SaaS, Broadband, IP, Cloud Computing, SIP, WAN, Management, T1, Training, Coaching, Customer Acquisition, Hosted Services, Customer Service, Team Building, LAN-WAN, Ethernet, Avaya, PRI, Long Distance, Metro Ethernet, DSL, CPE, Unified Messaging
Education
Seminole Community College 2000 — 2002
Continuity Centers May 2014 - Present
Forsythe Technology August 2013 - Present
Corporate Technologies January 2012 - August 2013
CenturyLink January 2011 - January 2012
SunGard Availability Services February 2006 - December 2009
Control Point Solutions 2002 - 2006
Worldcomm 2001 - 2002
PAETEC 1998 - 2001
USN Communications 1995 - 1998
MCI 1993 - 1996
Skills
Cloud Computing, Data Center, Virtualization, Disaster Recovery, VMware, Business Process, Oracle, Solution Selling, HP, Lead Generation, Storage, Customer Retention, NetApp, Infrastructure, Information Technology, Managed Services, Business Intelligence, Telecommunications, Integration, Strategic Partnerships, Unified Communications, Enterprise Software, Start-ups, SaaS, Salesforce.com, Direct Sales, Sales Process, Sales, Strategy, Professional Services, Account Management, Networking
Education
Seton Hall University 1989 — 1994
Bachelor's degree, Marketing
Sprint October 2014 - Present
CenturyLink October 2012 - September 2014
Sprint Nextel August 2000 - April 2011
Sprint August 2000 - March 2011
Skills
Direct Sales, MPLS, Cross-functional Team..., Cold Calling, Solution Selling, Wireless, Telecommunications, Salesforce.com, Sales Process, Call Centers, Channel Partners, SaaS, Selling, Managed Services, Professional Services, Cloud Computing, Unified Communications, Strategic Partnerships, Customer Retention, Telephony, Customer Experience, VoIP, Sales Operations, SIP Trunking
Education
Seminole Community College 1992 — 1993
Lake Brantley High School 1988 — 1992
Self-employed June 2012 - Present
Wealthy Affilliate 2013 - 2015
Wealthy Affilliate 2013 - 2015
CenturyLink July 2000 - June 2012
Skills
Writing, marketing, Social Networking, Sales, Social Media Marketing, Social Media, Marketing Strategy, Strategic Planning, Marketing, Online Advertising, Email Marketing, Online Marketing
Education
San Diego State University-California State University 1962 — 1967
Bachelor's degree, Journalism
CenturyLink June 2014 - Present
XO Communications April 2013 - June 2014
Presdo November 2010 - March 2013
Sprint April 2008 - March 2013
Sprint March 2003 - April 2008
Placeware May 2002 - February 2003
Voxeo February 2001 - October 2001
Netmosphere January 2000 - February 2001
Netmosphere March 1998 - January 2000
CDC-Netmosphere Direct June 1997 - March 1998
Skills
SaaS, Social Media, Solution Selling, Digital Signage, Cloud Computing, Start-ups, IaaS, UCaaS, Strategic Account..., Strategic Planning, Wireless, Strategy, Selling, Professional Services, CRM, VoIP, Entrepreneurship, Business Development, Mobile Devices, Channel Partners, Unified Communications, Enterprise Software, Sales Operations, B2B, Marketing Strategy, Management, Direct Sales, Account Management, Strategic Partnerships, Telecommunications, Product Management, Managed Hosting, Sales, Sales Management, Integration, Managed Services, MPLS, New Business Development
Education
San Jose State University 1990 — 1996
BS, Business Administration-Marketing
CenturyLink March 2012 - Present
Kroger January 2009 - March 2012
Embarq September 2006 - December 2008
The Body Shop June 2004 - March 2006
Sprint Nextel May 1995 - December 2003
Skills
Technical Recruiting, Corporate Benefits, Sales Management, Supervisory Skills, Employee Relations, Human Resources..., Taleo, Hiring, Compensation, HR Policies, Kenexa Brassring, Call Center, SAP, Recruiting, Internet Recruiting, Applicant Tracking..., Deferred Compensation, Temporary Placement, Workforce Planning, Cold Calling, Management, Personnel Management, College Recruiting, Customer Retention, Background Checks, Temporary Staffing, Onboarding, Talent Acquisition, New Hire Orientations, HRIS, Sourcing, PeopleSoft, Employee Training, Performance Management, FMLA, Call Centers
Education
Seton Hall University 1979 — 1986
Bachelor of Arts, Communication Studies
CenturyLink March 2015 - Present
Verizon October 1997 - February 2015
Skills
Data Center, Network Administration, Network Engineering, Cisco ASA, Splunk, Bluecoat, LAN Switching, Port Security, Palo Alto Networks
Education
Shaw University 1992 — 1997
Bachelor's degree, Physics
CenturyLink September 2015 - Present
Seattle Pacific University September 2011 - Present
Scontrino-Powell August 2014 - July 2015
Best Christian Workplaces Institute March 2014 - August 2014
Starbucks August 2012 - September 2012
Baldwin Wallace University August 2010 - May 2011
Colorado Sports Hall of Fame May 2010 - August 2010
Skills
Research, SPSS, Statistics, Emotional Labor, Organizational..., HR Consulting, Event Planning, Large-scale Event..., Program Evaluation, Quantitative Research, Psychology, Survey Design, Data Analysis, Survey Research, Job Analysis, Research Design, Organizational Behavior, Multivariate Statistics, Qualitative Research, Critical Thinking, Interviews, Organizational..., University Teaching, Communication, Leadership, Leadership Development
Education
Seattle Pacific University 2011 — 2015
Doctor of Philosophy (PhD), Industrial and Organizational Psychology
Baldwin Wallace University 2007 — 2011
Bachelor of Science (B.S.), Psychology and Business Administration
ECI HVAC LLC September 2014 - Present
Major League Baseball April 2014 - Present
CenturyLink October 2010 - July 2013
Safelite AutoGlass 2008 - 2010
Rainier Industries 2005 - 2008
CompUSA 2001 - 2005
Skills
Right of Way, Microsoft Office, Customer Service, Legal Research, Legal Documents, Telecommunications, Telephone Skills, Easements, Utility Research, Commercial Property..., Real Estate, Sales, Negotiation, Training, Policy, Government, Construction, Project Management, Event Management, Marketing, Social Networking
Education
Shoreline Community College 2013 — 2015
Associate of Arts (AA), Business Administration and Marketing
Mykut Real Estate School 2013 — 2015
Real Estate License, Real Estate
Decatur High School 1996 — 1999
High School Diploma
Free Lance July 2006 - Present
Hobby Lobby June 2012 - March 2013
CenturyLink January 2012 - April 2012
Skills
Customer Service, LAN-WAN, Microsoft Word, Microsoft Excel, Computer Hardware, Music, Music Industry, Music Education, Recording, Vocal, Trumpet, Acting, Windows Vista
Education
Snow College 2006 — 2008
Keefe Commissary Network March 2013 - Present
CenturyLink May 2013 - February 2014
RS Medical October 2012 - November 2012
Express Scripts October 2011 - October 2012
Stereotaxis October 2009 - October 2011
SJM October 2006 - October 2009
Boston Scientific January 2005 - October 2006
BrainLAB January 2004 - January 2005
Tulane University August 1999 - December 2003
Bulgarian Science Academy June 1999 - August 2003
Skills
Medical Devices, Medical Imaging, Biomedical Engineering, Product Launch, Cardiology, Product Development, Sales Management, Cross-functional Team..., FDA, Product Management, Market Research, Strategy, R&D, Competitive Analysis, Cardiovascular Devices, Cardiac..., Pharmacy Benefit..., Market Penetration, Product Lifecycle..., Product Positioning, Training Design &..., Customer Oriented, Collaborative Problem..., Program Management, Product Marketing, Pharmaceutical Industry, Sales Operations, Market Development, Positioning, Clinical Trials, Process Improvement, Healthcare, Management, Leadership, Commercialization, Software Documentation, Clinical Research, Project Management, Strategic Partnerships, Analysis, Selling, Training, Marketing Strategy, Business Strategy, Marketing, Start-ups, Market Analysis, Team Building, Segmentation, Sales
Education
Tulane University 1999 — 2003
MS Biomedical Engineering, Electrophysiology, 3.15
Sofia University St. Kliment Ohridski 1991 — 1996
MS, Applied Mathematics
Cogent Communications January 2015 - Present
TruGreen LandCare December 2013 - November 2014
CenturyLink June 2012 - March 2013
XO Communications June 2011 - December 2011
Comcast Business Class February 2010 - May 2011
Comcast Business Services July 2007 - February 2010
Silicon Valley Community Newspapers June 2006 - July 2007
Canon Business Solutions March 2005 - May 2006
ADS Reprographics Inc. 2004 - 2005
ADS Reprographics Inc. 2004 - 2005
Skills
VoIP, MPLS, Telecommunications, Account Management, IP, Metro Ethernet, Networking, Co-location, Managed Services, Solution Selling, SaaS, Direct Sales, Cloud Computing, Salesforce.com, Channel, Cold Calling, SIP, CXO level engagement, Data Center, Savvis, Hunter, Ethernet, Professional Services, CRM, Hosted Services, Selling, Sales Operations, Call Centers, Unified Communications, Strategy, Enterprise Software, Channel Partners, Competitive Analysis, Cross-functional Team..., Disaster Recovery, Sales, Telephony, New Business Development, Wireless, Management, Strategic Partnerships, Sales Process, SIP Trunking
Education
San Jose State University 1984 — 1987
Business, Marketing
Pioneer High School 1979 — 1982
Diploma, General Studies
Swedish Medical Center November 2014 - Present
Swedish Medical Center July 2014 - August 2014
Sea Mar Community Health Center January 2014 - February 2014
CenturyLink June 1998 - May 2012
US West/Qwest Communications June 1993 - March 1998
Pacific NW Bell/US West Communications March 1989 - June 1993
Skills
Emergency Room, BLS, Customer Experience, Telecommunications, Call Centers, Telephony, Microsoft Office, WAN, T1, Service Delivery, Call Center, Software Documentation, Process Improvement, Escalation, Outlook, Invoicing, EKG, Phlebotomy, Provisioning, Long Distance, DS0, Healthcare, HIV prevention, HIPAA, Bloodborne Pathogens, Disaster Recovery, Data Center
Education
Currently attending Bellevue College 2012 — 2015
Associate of Arts and Sciences (AAS), A
Seattle Central Community College 2003 — 2003
Seattle Central Community College 1999 — 1999
Centurylink December 2014 - Present
CenturyLink Technology Solutions August 2013 - December 2014
Vi-Jon March 2008 - August 2013
The Newberry Group 2007 - 2008
Reuters 2006 - 2007
CCL Label 2004 - 2006
321 Studios 2003 - 2004
Skills
TCP/IP, Network Security, WAN, Network Engineering, Network Infrastructure, Windows Server, Cisco Technologies, Microsoft Exchange, Software Installation, Active Directory, DNS, DHCP, VMware, VPN, Firewalls, Switches, Servers, System Administration, VMware ESX, Disaster Recovery, Microsoft Certified..., Networking, VMware Infrastructure, VMware Certified..., Network Administration, Storage Area Networks, SAP ERP, CommVault, Backup & Restore, Exchange 2010/2007/2003, Windows, CCNA, Infrastructure, IIS, ITIL, Troubleshooting, SharePoint, Security, Group Policy, Microsoft SQL Server
Education
Sanford-Brown College-Fenton 2003 — 2006
Bachelor of Science (BS), Information Technology
CenturyLink August 2014 - September 2015
Sprint January 2013 - April 2014
Sprint December 2007 - January 2013
Embarq June 2006 - December 2007
Sprint January 2004 - February 2006
Skills
Outstanding..., Fluent in English and..., Proven ability to..., Team Leader, Cold Calling, Customer Retention, Direct Sales, Management, New Business Development, Sales
Education
Seminole State College of Florida
Bachelor of Science (BS), Information Systems Technology - In progress
Borough of Manhattan Community College, Manhattan, NY
A.S. Degree, Computer Programming 1993-1996
Florida Hospital October 2013 - Present
CenturyLink February 2013 - September 2013
CenturyLink January 2010 - January 2013
CenturyLink January 2009 - January 2010
CenturyLink May 2005 - January 2009
Skills
Managed Services, Telecommunications, Solution Selling, Unified Communications, VoIP, Account Management, Direct Sales, MPLS, Wireless, Salesforce.com, IP, Call Centers, Cloud Computing, Business Process..., Management, Leadership, Sales, Customer Service, Customer Satisfaction, Telephony, Sales Operations, Customer Retention, Team Leadership, Training
Education
Seminole Community College 2011 — 2014
Associate of Science (AS), Business Administration and Management, General, 3.89
Mabley Center September 2013 - Present
Country Inn & Suites By Carlson August 2013 - September 2013
CenturyLink April 2013 - July 2013
Skills
Customer Satisfaction, Customer Service, Customer Oriented, People-oriented, People Development, Time Management, Organization, Fun Loving, Up-selling, Listening, Following Instructions, Independent Thinking, Critical Thinking
Education
Sauk Valley Community College 2013 — 2015
Prophetstown High School 2009 — 2013
High School Graduate, General
CenturyLink May 2002 - Present
Skills
Budgeting, Documentation, Project Planning, Vendor Relations, Telecommunications, Program Management, Visio, Systems Analysis, Vendor Management, Excel, Microsoft Office, Planning, Contract Negotiation, Analysis, PowerPoint, MS Project, Problem Solving, Customer Relations, Process Improvement
Education
Sonoma State University 1987 — 1993
BA, Business/Accounting
Santa Rosa Junior College 1983 — 1986
AA, Liberal Studies
Saybrus Partners March 2014 - August 2014
CenturyLink July 2013 - March 2014
The Bollinger Group February 2013 - April 2013
Aflac: American Family Life Assurance Company of Colombus September 2012 - February 2013
Skills
Team Leadership, Team Management, Administrative..., District Management, Home Based Business, Microsoft Office, Business Development..., Educational Consulting, Investment Advisory, Customer Service, Financial Services, Intermediary, Internal Communications, operation, Consulting, HR Consulting, Clerical Skills
Education
University of Tampa 2010 — 2011
Bachelor of Science (B.Sc.), Sports and Exercise, 3.35/4.0
University of South Florida 2008 — 2010
Minor, Public Health, 3.75/4.0
Seminole Community College 2006 — 2008
Associate of Arts (A.A.), Physical Therapy & Rehabilitation, GPA: 3.34/4.0
CenturyLink 2003 - Present
United Health Group 2000 - 2001
Travelers (formerly The St Paul Cos.) 1994 - 1999
Skills
Sales Engineering, Telecommunications, Sales Support, CPE, Unified Communications, CCNA, Sales Operations, MPLS, Telephony, Ethernet, Metro Ethernet, Long Distance, VoIP, SIP, MPLS VPN, Data Center, DSL, Network Design, Frame Relay, WAN, Switches, VPLS, TDM, Direct Sales, Broadband, Wireless, Cloud Computing, Routers, Optical Fiber, Avaya, Product Management, Fiber Optics, Routing, ATM networks, QoS, Cisco Technologies, IP PBX, Network Architecture, Internet Services, DS3, Avaya Technologies
Education
South Texas College of Law 1990 — 1993
J.D., Immigration Law
University of California, Berkeley 1981 — 1984
B.A., Spanish Literature and Economics
Phillips Academy, Andover 1977 — 1981
MegaPath June 2013 - Present
AT-Tech July 2012 - April 2013
Thomas Gaspers Consulting January 2012 - July 2012
CenturyLink November 2007 - November 2011
Qwest January 2007 - November 2007
Sprint Nextel Corporation January 2005 - January 2007
Skills
Metro Ethernet, MPLS Networking, Data Center, Call Center, CPE, Network Security, Cloud Computing, Sales Management, Business Coaching, Business Strategy, Territory Management, Miller Heiman, Sales Force Development, Sales Operations, Account Management, Co-location, Telecommunications, Leadership, Team Building, Call Centers, Forecasting, Business Development, SIP Trunking, Sales, New Business Development, MPLS, Selling, Management, B2B, Customer Satisfaction, Wireless, Sales Process, Strategy, Solution Selling, Salesforce.com, Direct Sales, Managed Services, VoIP, Unified Communications, SaaS, Strategic Partnerships, IP, Customer Retention, Go-to-market Strategy, CRM, Networking
Education
University of Washington 2005 — 2006
Certificate, Management in the Technology Sector
Seattle University 2000 — 2004
BA, International Studies, Economics
CenturyLink March 2006 - Present
Western Wireless August 2005 - May 2006
SBC April 2005 - August 2005
Amdocs May 2004 - April 2005
Amdocs April 2001 - March 2003
Education
Southern Illinois University, Edwardsville 1999 — 2002
Master, Computer Information Systems
University of Missouri-Saint Louis 1997 — 1999
Master, Public Policy Administration
Chang zhou senior high school
Sichuan University
Equifax Workforce Solutions August 2015 - Present
CenturyLink October 2014 - August 2015
ROi Resource Optimization & Innovation January 2013 - October 2014
Nature's Variety March 2012 - January 2013
Wells Fargo Advisors August 2011 - March 2012
Missouri American Water April 2011 - August 2011
Microsoft December 1997 - April 2011
IMED 1990 - 1998
Skills
Forecasting, Financial Reporting, Financial Analysis, Financial Modeling, Strategic Financial..., Business Strategy, Business Analysis, Cross-functional Team..., Analysis, Team Leadership, Strategy, Process Improvement, Budgets, Leadership, Management, Finance, Business Intelligence, Program Management
Education
Southern Illinois University, Edwardsville 1997 — 1999
MBA
San Diego State University-California State University 1985 — 1989
Bachelor of Science (B.S.), Finance, General
CenturyLink October 2014 - Present
CenturyLink October 2014 - Present
Skills
Networking, Telecommunications, VoIP, Cisco Technologies, Troubleshooting, IP, Wireless, Switches, Network Design, TCP/IP
Education
Seminole State College of Florida 2011 — 2014
Associate's degree, System, Networking, and LAN/WAN Management/Manager
Connect Transitional Care Management June 2014 - Present
Symbii Home Health and Hospice June 2014 - Present
Snowbasin Resort February 2014 - Present
Snowbasin Resort November 2012 - Present
Five 9's Communications March 2012 - Present
CenturyLink January 1999 - August 2011
Qwest March 1997 - January 1999
U S WEST July 1994 - March 1997
U S WEST May 1990 - July 1994
U S WEST December 1983 - May 1990
Skills
Cisco Technologies, •Leadership and..., •Proficient oral and..., •Consultative selling,..., Wireless, VoIP, Telephony, Telecommunications, •Designing,..., •Advanced skills..., • Northern Telecom,..., • CCIE (Wireless,..., Avaya, Troubleshooting, Cross-functional Team..., IP, Cabling, Networking, Network Security, Network Design, Solution Selling, CRM, Data Center, Wireless Networking, PSIA Level 1 Certified, PSIA Children's...
Education
World Spiritual Health Organization Clinical Pastoral Education CPE 2013 — 2015
Master's Degree, Clinical Pastoral Education
Weber State University 1976 — 1979
Bachelor of Science (B.S.), Communications / Public Relations
Snow College 1972 — 1974
Associate of Science (A.S.), General Studies
CenturyLink January 2002 - Present
Skills
Telecommunications, VoIP, Call Centers, IP, Wireless, MPLS, Managed Services, Ethernet, Telephony, Troubleshooting, Cisco Technologies, Unified Communications, Vendor Management, Network Design, Switches, WAN, Customer Experience, Data Center, T1, TCP/IP, DSL, Computer Network..., Networking, Team Leadership, Customer Satisfaction, Training, Direct Sales, Management
Education
Seminole Community College
CenturyLink March 2012 - Present
QWEST COMMUNICATIONS September 2001 - March 2012
QWEST COMMUNICATIONS CORP February 1999 - August 2001
US West February 1995 - February 1999
US West February 1992 - February 1995
US West April 1988 - February 1992
US West July 1983 - April 1988
Skills
MPLS, Telecommunications, Ethernet, Planning, Forecasting, Strategic Planning, Financial Analysis, Financial Modeling, Private Line, Contract Negotiation, SIP Trunking, VoIP, Project Planning, Telephony, Co-location, Managed Services
Education
Seattle University 1990 — 1992
MBA classes, Finance
University of Washington 1974 — 1979
BA in Business, Finance
CenturyLink March 2013 - Present
CenturyLink January 2011 - March 2013
Interbiolab June 2010 - December 2010
Skills
Networking, Technical Support, Troubleshooting, Cisco Technologies, Network Provisioning, Routers, Wireless, Telecommunications, TCP/IP, Network Administration
Education
Seminole State College of Florida 2015 — 2015
Cisco Networking Fundamentals (Net+), Computer Systems Networking and Telecommunications
Polytechnic University of Cataluña (UPC), Barcelona, Spain 2008 — 2009
Website design, Web/Multimedia Management and Webmaster
Superior Polytechnic Institute “José Antonio Echeverría” (ISPJAE) 1991 — 1996
Engineer’s Degree, Electrical and Electronics Engineering
Coast Dental September 2015 - Present
Jackson Dentistry March 2015 - August 2015
Jackson Dentistry October 2014 - March 2015
Sentry Management Inc. August 2014 - December 2014
Summer bay Resorts July 2011 - August 2013
Johnson Law Group April 2010 - July 2011
CenturyLink June 2009 - March 2010
Card Services May 2007 - June 2009
Skills
Customer Service, Computers, Sales, Interpersonal Skill, Interpersonal..., Communication Skills, Human Resources, Team Leadership, Teamwork, Customer Satisfaction, Customer Retention, Direct Sales, Electronic Filing, Copying, Editing
Education
University of Central Florida 2014 — 2015
B.S.B.A of Accounting, Accounting
Seminole Community College 2011 — 2013
Associate of Arts (A.A.), General Studies
Seminole Community College 2011 — 2011
Emergency Medical Technician, Emergency Medical Technology/Technician (EMT Paramedic)
NexRep, LLC October 2013 - May 2014
N.E.W. Customer Service Companies, Inc October 2012 - September 2013
Sykes Enterprises, Inc. August 2011 - September 2012
CenturyLink August 2010 - May 2011
Skills
Typing, Customer Service, Computer Literate, one call resolution, Data Entry, Customer Retention, Sensitive Information, Technical Support, Customer Support, Customer Service..., Invoicing, Call Centers, Cashiering, Microsoft Word, Customer Satisfaction, Time Management, PowerPoint, Sales, Teamwork
Education
Sinclair Community College 2014 — 2016
Associate’s Degree, Liberal Arts and Sciences, General Studies and Humanities
CenturyLink 2012 - Present
Qwest 2007 - 2012
Qwest 2004 - 2007
Skills
Business Strategy, Process Improvement, Program Management, Operations Management, Business Process..., Supervisory Skills, Team Building, Telecommunications, Multi-cultural team..., VoIP, Call Centers, Service Delivery, Public Speaking, Cross-functional Team...
Education
Seattle University 2006 — 2009
MBA
University of South Florida 1997 — 2001
Bachelor of Arts (BA), Women's Studies
Restaurants Unlimited Inc. (RUI) July 2015 - Present
CenturyLink January 2013 - July 2015
Lewis Brisbois Bisgaard & Smith LLP June 2011 - January 2013
Alverson Taylor Mortensen & Sanders February 2010 - May 2011
San Diego Superior Court 2009 - August 2009
Nordstrom June 2001 - August 2009
Skills
Legal Research, Legal Writing, Wordperfect, Document Review, Calendaring, Customer Service, Social Media, Invoicing, Marketing, Public Speaking, Project Management, Event Planning, PowerPoint, Microsoft Excel, Sales, Leadership, Management, Training, Microsoft Office, Social Networking
Education
Seattle Central Community College 2014 — 2014
Paralegal Certificate
University of Idaho 2006 — 2009
Bachelor of Science (BS), Political Science
CenturyLink January 2010 - Present
Whitehardt, Inc. March 2005 - January 2010
Qwest January 2003 - February 2005
iLumin January 2000 - January 2003
MCI January 1997 - January 2000
Skills
Cloud Computing, VoIP, Co-location, MPLS, Data Center, Managed Services, Telecommunications, SIP Trunking, Solution Selling, Hosted Services, Networking, Telephony, LAN-WAN, Unified Communications, Enterprise Software, Sales Process, WAN, IP, Ethernet, Salesforce.com, SaaS, Channel Partners, Professional Services, Direct Sales, Sales, Wireless, Customer Retention, Strategic Negotiations, SIP, Metro Ethernet, Internet Services, T1, Call Centers, Account Management
Education
Santa Monica College 1990 — 1992
Associate's degree, English Language and Literature, General
University of New Orleans
Bachelor of Arts (B.A.), English Language and Literature, General
CenturyLink Business for Enterprise March 2015 - Present
Integra May 2014 - January 2015
CenturyLink August 2007 - April 2014
CenturyLink February 2006 - August 2007
CenturyLink February 2005 - February 2006
CenturyLink July 2001 - February 2005
Skills
Call Center, Telecommunications, Call Centers, VoIP, Telephony, MPLS, Contract Negotiation, Solution Selling, Managed Services, Unified Communications, Avaya, Direct Sales, Customer Satisfaction, Ethernet, Selling, Training, Sales, Account Management, Sales Operations
Education
South Mountain Community College 1996 — 1998
Accounting and Business/Management
CenturyLink April 2013 - Present
Integra Telecom May 2009 - March 2013
Qwest November 2006 - April 2009
Quality Food Center May 1996 - September 2006
Skills
Telecommunications, Microsoft Office, Microsoft Excel, PowerPoint, Customer Service, Salesforce.com, Outlook, Microsoft Word, Management, Payroll, Call Center, Data Entry, Up-selling, Order Processing, Customer Retention, Customer Satisfaction, Problem Solving, Carrier Ethernet, Metro Ethernet, MPLS VPN, Bandwidth Optimization, LAN-WAN, PRI, Unified Communications, VoIP, Sales Operations, Managed Services, MPLS, Solution Selling, Ethernet, Call Centers, Account Management, Selling, Direct Sales, Telephony, Co-location, SIP Trunking, Hosted Services, IP, SIP, Private Line, WAN, Wireless, Broadband, DSL, DS3, Internet Services, TDM, Frame Relay
Education
University of Washington 1997 — 1999
Sociology
Seattle Central Community College 1995 — 1997
Associate of Arts (A.A.)
CenturyLink June 2015 - Present
Midcontinent Communications July 2006 - May 2015
Skills
Telecommunications, VoIP, Vendor Management, Telephony, Account Management, Solution Selling
Education
Sam Houston State University
CenturyLink June 2010 - Present
Qwest Communications January 2008 - December 2009
Verizon 2007 - 2008
KPIT Cummins Infosystems Limited May 2005 - February 2007
Aricent Group August 2003 - May 2005
FLEXTRONICS Software Systems August 2003 - May 2005
UshaComm September 2000 - August 2003
NetHawk Oyj 1997 - 2000
Skills
Wireless, Solaris, TCP/IP, Perl, Agile Methodologies, Ant, Cloud Computing, Unix, Shell Scripting, Java Enterprise Edition, ClearCase, Java, SOAP, CVS, SOA, Web Services, Test Automation, JMS, Eclipse, Distributed Systems, SIP, OSS/BSS, MGCP, SS7, C, C++, Oracle Pro*C, JAVA Swing, CMMI Level 5, Network Security, Telecom Protocol Testing, Oracle PL/SQL..., GSM, Nokia MMI for BS, X.25, UML, Design Patterns, PL/SQL
Education
Madurai Kamaraj University 1999 — 2002
Master of Computer Applications, Computer Science, 1st
Sambalpur University 1994 — 1996
Master of Science (M.Sc.), Mathematics, 1st
Utkal University 1990 — 1993
Bachelor of Science (B.Sc.), Mathematics, 1st
Gorilla Logic February 2015 - Present
CenturyLink April 2013 - January 2015
Photobucket May 2012 - April 2013
Local Matters, Inc. January 2010 - May 2012
Local Matters, Inc. July 2008 - December 2009
Clear Technology March 2004 - June 2008
Clear Technology March 2004 - June 2008
TeleTech Holdings 2000 - 2004
Skills
Agile Methodologies, Scrum, Agile Project Management, Business Analysis, Requirements Analysis, Software Project..., SDLC, Requirements Gathering, Program Management, Project Management, Product Management, CRM, Software Documentation, E-commerce, Product Development, User Experience, Business Process, Testing, Process Improvement, SaaS, Management
Education
University of Denver 2001 — 2004
MA, Computer Technology
Seattle University 1992 — 1995
BA, Psychology
University of Washington 1984 — 1989
Bachelor of Arts (B.A.), Communication and Media Studies
CenturyLink May 2014 - Present
sheo studio 2013 - Present
The Home Depot May 2013 - September 2013
CenturyLink September 1994 - July 2011
Skills
Photoshop, Illustrator, InDesign, Graphic Design, Adobe Creative Suite, Microsoft Office, Photography, Logo Design, Illustration, Typography, Microsoft Word
Education
University of Washington 1985 — 1990
BFA, Painting
Seattle Central Community College
Polycom April 2015 - Present
Polycom June 2014 - March 2015
School of Education and Counseling Psychology, Santa Clara University April 2014 - August 2014
GalaxE Solutions October 2011 - August 2013
CenturyLink July 2007 - June 2010
Skills
Oracle, PL/SQL, Microsoft SQL Server, Analysis, Project Management, Requirements Analysis, SDLC, Unix, Business Requirements, Agile Methodologies, PMO, Software Project..., Manugistics, IT & Business Strategy..., Scrum, Supply Chain Management, Product Management, Project Portfolio...
Education
Santa Clara University - Leavey School of Business 2013 — 2015
Master of Science (MS), Management Information Systems, General
The National Institute of Engineering - Mysore 2003 — 2007
Bachelor of Engineering (B.E.), Mechanical Engineering
GuideOne Insurance January 2014 - Present
CenturyLink August 2013 - January 2014
Marsh & McLennan Companies, Inc. July 2011 - April 2013
Marsh & McLennan Companies, Inc. December 2009 - August 2011
Marsh & McLennan Companies, Inc. May 2005 - December 2009
YMCA of Greater Des Moines January 2003 - July 2005
Holiday Inn Hotel & Suites - Noble Hospitality October 2000 - October 2002
Skills
Insurance, Workers Compensation, Liability, Casualty, Property & Casualty..., Employee Benefits, General Insurance, Commercial Insurance, Sales, Professional Liability, Underwriting, Commercial Lines, Brokers, Leadership, Health Insurance, Call Centers, Umbrella Insurance, Risk Management, Account Management, Relationship Management, Process Improvement, New Business Development, Team Building, Building Relationships, Business Analysis, Management, Strategic Planning, Recruiting, Coaching, Life Insurance, Legal Liability, Training, Financial Risk, Customer Service, Casualty Insurance
Education
Simpson College 1998 — 2002
Business Management; Sports Administration
University of Northern Iowa 1997 — 1997
General
Ankeny High School 1993 — 1997
General High School Diploma, Regular/General High School/Secondary Diploma Program
CenturyLink May 2012 - Present
CenturyLink January 2010 - May 2012
The Straight Path February 2005 - December 2010
City of Camden January 2005 - December 2009
Blue Cross & Blue Shield August 1991 - January 2000
Skills
Public Speaking, Public Relations, Nonprofits, Marketing Strategy, Sales Management, Customer Service, New Business Development, Business Strategy, Volunteer Management, Event Management, Leadership, Direct Sales, Account Management, Marketing, Salesforce.com, Team Leadership, Training, Team Building, Strategy, Product Marketing, Managed Services, Call Centers, Leadership Development
Education
Seton Hall University 1986 — 1990
Marketing & Spanish
CenturyLink March 2006 - Present
Sprint Nextel January 2000 - March 2006
United Telephone Company August 1996 - January 2000
Skills
Project management..., Knowledge and classroom..., Expertise with MapInfo..., Web page build skills,..., Telecommunications, Program Management, Management, Integration, Analysis, Wireless, Strategy, Visio, Network Design, Project Management, Software Project..., Project Planning, Vendor Management, Requirements Analysis, Software Documentation, Enterprise Software, System Administration, Business Analysis, Cross-functional Team..., Process Improvement, PMP
Education
International Webmasters Association 2004 — 2004
Java for Non-Programmers
ESI International 2001 — 2004
PMI Project Management Professional Certification
Seminole State College of Florida 1999 — 2000
Web Development Specialist
South Florida Community College 1985 — 1989
Industrial Management Technology, Industrial Engineering
Pacific Union Financial, LLC March 2014 - Present
Envoy Mortgage January 2012 - March 2014
CenturyLink April 2012 - December 2012
Endura Financial Federal Credit Union October 2009 - March 2012
Wells Fargo Bank January 2007 - August 2009
Skills
Notary Public, People Skills, Direct Sales, Loans, Underwriting, Teamwork, Mortgage Banking, Consumer Lending, Mortgage Lending, Credit, Credit Analysis, Customer Service, Budgets, Loan Origination, Refinance, Home Equity Loans, Selling, FHA, FHA financing, Reverse Mortgages, Financial Reporting, Real Estate, First Time Home Buyers, Investment Properties, Residential Mortgages, Microsoft Excel, Building Relationships
Education
Augsburg College 2010 — 2014
Bachelor, Finance, Business Management, and Business Administration/Economics
Scottsdale Community College 2007 — 2009
Generals, Finance
San Diego Golf Academy 2005 — 2007
Associates Degree, Golf Course Management
CenturyLink June 2015 - Present
Bright House Networks July 2013 - July 2015
CenturyLink 2015 - 2015
Element Telecom April 2013 - May 2013
Windstream Communications June 2010 - January 2013
Total Marketing Concepts, Inc 2008 - 2010
i-Tech Support, Inc. July 2006 - May 2008
Trinsic Communications 2005 - 2005
Deltacom February 2001 - December 2004
Intermedia 1999 - 2000
Skills
Ethernet, Cisco Call Manager, Professional Services, Salesforce.com, Cloud Computing, Managed Services, Sales Management, Cisco Technologies, Data Center, Selling, VoIP, Telecommunications, Direct Sales, WAN, Wireless, Unified Communications, Security, MPLS, Co-location, Virtualization, SIP, T1, Network Design, Enterprise Software, IP, Team Building, Sales, Telephony, Sales Operations, Network Security, SaaS, Call Center, Disaster Recovery, Vendor Management, Account Management, Solution Selling, VPN, TDM, Routers, Networking, Network Engineering, Sales Process, Servers, SIP Trunking, Channel Partners, Metro Ethernet, DSL, LAN-WAN, PRI, Network Architecture
Education
Seminole State College of Florida
CenturyLink March 2015 - Present
MOUNTAIN, LTD. September 2014 - March 2015
Las Positas College August 2013 - March 2015
M&J Engineering February 2010 - October 2012
STV Inc August 2008 - December 2010
CVS Pharmacy December 2005 - August 2008
Skills
Client Issue Resolution, Issue Resolution..., Customer Service, Team Leadership, Office Administration, Document Management, Events Organisation, Highly detail oriented, Civil Engineering, Construction, Project Planning, Management, Project Management
Education
Las Positas College 2013 — 2016
Business Administration and Management, General, 4.0 GPA
Sanford-Brown Institute-New York 2009 — 2010
Certificate, Medical Assistant
NICET
Level 2 Certified, Highway Construction
Digital Risk February 2015 - Present
CenturyLink January 2014 - February 2015
Towne Park October 2010 - 2014
Classic Audi 2012 - 2012
Samuel March 2008 - November 2008
FedEx Express October 2006 - March 2008
Skills
Customer Satisfaction, Customer Retention, Customer Service, Sales, Sales Management, Marketing, Sales Operations, Selling
Education
Seminole Community College 2010 — 2014
Industrial Engineering, Currently Attending
Comcast Business November 2013 - Present
CenturyLink March 2013 - November 2013
Intertech March 2012 - March 2013
Yellowbook February 2006 - March 2012
Yellowbook February 2005 - January 2006
Yellowbook March 2003 - January 2005
Skills
New Business Development, Account Management, Client Relationship..., Market Intelligence, Telephone Skills, B2B, Sales Management, CRM, SEO, Online Advertising, Strategy, Sales, Market Research, Marketing, Business Development, Advertising, Training, Small Business, Lead Generation, Entrepreneurship, Salesforce.com, SEM, Online Marketing, Telecommunications, Cloud Computing, Direct Marketing, Enterprise Software, Direct Mail, Management, Cold Calling, Direct Sales, Start-ups, Selling, Leadership
Education
South Dakota State University 1999 — 2003
Bachelor Of Science, Advertising, Political Science
CenturyLink October 2013 - Present
Reliance Globalcom May 2013 - Present
TW Telecom, inc. May 2011 - May 2013
Level 3 Communications June 2010 - February 2011
Level 3 Communications September 1998 - November 2009
Exodus Communications ( a Cable and Wireless Corporation) January 1999 - January 2002
Exodus Communications October 1999 - November 2001
Skills
Telecommunications, Network Engineering, IP, Network Design, DWDM, Co-location, Data Center, Ethernet, Leadership, MPLS, Managed Services, Management, Networking, Optical Fiber, Project Management, Project Planning, Provisioning
Education
San Jose State University
BA, nInternational Business Management
Centurylink September 2015 - Present
CenturyLink September 2013 - Present
University of the Rockies 2009 - 2013
Skills
Teaching, Student Affairs, Higher Education, Distance Learning, Adult Education, Admissions, University Teaching, Curriculum Design, Instructional Design, Academic Advising, Staff Development, Student Development, Curriculum Development, Classroom, Courses, Psychology, Program Development, Career Counseling, Instructional Technology, Resume Writing, E-Learning, College Teaching, Academic Administration, Program Evaluation, Educational Technology, Enrollment Management, Educational Leadership, Grant Writing, Tutoring, Leadership Development, Public Speaking
Education
University of the Rockies 2009 — 2011
Master of Arts (MA), Business Psychology
San Diego State University-California State University 2003 — 2008
Bachelor of Science of Business Administration (BSBA), Business Administration / Intergrated Marketing Communications
CenturyLink January 2012 - Present
AT&T October 2005 - January 2012
Comdisco 2000 - 2002
InfoPoint 1994 - 1996
Skills
Telecommunications, Co-location, Cloud Computing, Sales Management, CRM, Management, Managed Services, Leadership, Networking, Vendor Management, Enterprise Software, Strategy, Business Development, IP, Solution Selling, Sales Process, Wireless, Selling, VoIP, Data Center, Sales Operations, Sales, Professional Services, Team Leadership, Unified Communications, Security, Cross-functional Team..., SaaS, Call Centers, Telephony, Strategic Partnerships, Channel Partners, WAN, Salesforce.com, Product Management, MPLS, Product Marketing, Direct Sales, Account Management, Mobile Devices, B2B, Ethernet, SIP Trunking, Negotiation, Go-to-market Strategy, Hosted Services, Pre-sales, Customer Retention, Cisco Technologies, SIP
Education
San Jose State University
BA, Communications
PC Connection, Inc. October 2013 - Present
SYMBITOSIS 2001 - Present
CenturyLink April 2011 - August 2012
Qwest Communications September 2007 - November 2009
PSInet 1999 - 2001
CSC for SDGE/Sempra Energy 1998 - 1999
RHI for Cox Communications 1996 - 1998
Skills
Virtual CIO, Virtual CTO, HPC Computing, Security Frameworks, MPLS, Marketing, Cloud Computing, Consulting, Telecommunications, Sales, Entrepreneurship, Infrastructure, VoIP, Unified Communications, IaaS, Solution Selling, Sales Process, Co-location, SaaS, Product Management, Enterprise Software, Managed Services, Professional Services, Salesforce.com, Strategic Partnerships, Wireless, Data Center, Sales Operations, Direct Sales, Selling, Telephony, Networking, Channel Partners
Education
University of California, Irvine 2005 — 2006
Certificate Program, Marketing
University of California, Los Angeles 1994 — 1995
Film & TV
San Diego State University-California State University 1988 — 1992
Capistrano Valley High School 1984 — 1988
Wells Fargo November 2014 - Present
CenturyLink Technology Solutions April 2013 - October 2014
CenturyLink 2013 - 2014
Intuit August 2011 - April 2013
PIMCO - One of the top Asset Managers in the Nation November 2009 - May 2011
C. P. Systems December 2001 - September 2007
NetZero / United Online January 2001 - December 2001
Spectria / Rainbow / SafeNet January 2000 - August 2000
Various companies: Pacific Bell Mobile Service, Cox Communications. Cingular, Sprint. January 1995 - October 1999
Cox Communications 1999 - 1999
Skills
Shell Scripting, VMware, Virtualization, Linux, Servers, High Availability, Red Hat Linux, RHEL, Puppet, Scalable Infrastructure, System Administration, SAR sysstat, Performance Tuning, Provisioning, Resource Monitoring, Computer Security, Security Audits, Penetration Testing, RCA Root Cause Analyses, Configuration Management, Apache, Sendmail, FTP, CA Spectrum, NFS, Xen, DHCP, Bind, Cloud Computing, Cluster, Active Directory, Performance Metrics, Ruby, Enterprise Software, Storage, SAN, Network Administration, Data Center, Operating Systems, Networking, NetApp
Education
San Diego State University-California State University
Bachelor of Science, Business Administration
SDSU College of Extended Studies 1999 — 1999
Linux Certification, Linux, Apache, DNS, DHCP etc..
CenturyLink August 2000 - Present
Embarq Logistics 1993 - 2000
Skills
Telecommunications, Product Management, Wireless, DSL, IP, Account Management, Ethernet, Cross-functional Team..., Vendor Management, VoIP
Education
South Plains College 1986 — 1987
Marketing, Marketing and Merchandising
CenturyLink April 2011 - Present
Qwest Communications January 2001 - April 2011
DirectNet Central Europe 1998 - 2000
LCI 1992 - 1998
Litel 1988 - 1992
Skills
SIP Trunking, Colocation, MPLS, VoIP, Ethernet, Co-location, Telephony, Telecommunications, Managed Services, Unified Communications, IP, Management, WAN, MPLS VPN, Data Center, Optical Fiber, Metro Ethernet, DWDM, Wireless, T1, Cloud Computing, Network Design, SIP, Cisco Technologies, Fiber Optics, LAN-WAN, Frame Relay, ATM networks, Broadband, Sales Engineering, Switches, Solution Selling, QoS, Routing, VPN, Routers, Network Architecture, Juniper, Computer Network..., TDM, Carrier Ethernet, Internet Services, Network Engineering, VPLS, Unified Messaging, Call Centers, Networking, Avaya, BGP, DSL
Education
Sinclair Community College 1980 — 1983
Radiologic Physiology
Casey's General Stores, Inc. July 2015 - Present
CenturyLink December 2013 - June 2014
American Medical Response (temp for CSI Companies) March 2013 - April 2013
TPG 2012 - 2013
Convergy December 2010 - April 2012
Timberline/ temp job for OfficeTeam August 2010 - October 2010
Jackson Hewitt January 2005 - April 2010
Casey's Distributing Inc October 2008 - December 2008
First Data Corporation/Temp for Spherion Temp Services August 2007 - August 2008
Skills
Customer Service, Accounts Payable, Microsoft Excel, Microsoft Word, PowerPoint, Windows 7, Accurate Data Entry, Billing Process, Microsoft Office, 10 Key, Adding Machine, Sales, Banking, Training
Education
South University 2013 — 2014
Associate of Science (AS), Business Administration and Management, General
Glenwood 1980 — 1983
Diploma
Sinclair Broadcasting July 2015 - Present
CenturyLink October 2014 - July 2015
KMTR - NewsSource 16 January 2004 - June 2013
Lost Creek Consulting, Inc. January 2004 - June 2013
Entertainment Publications February 1998 - February 2005
Skills
Social Media Marketing, Marketing Communications, Media Relations, Advertising, Media Buying, Public Relations, Media Planning, Copywriting, Video Production, Television, Marketing, Marketing Strategy, Event Management, Social Networking, Event Planning, Digital Media, Facebook, Radio, Fundraising, Brand Development, Brand Management, Graphic Design, Market Analysis, Social Media
Education
San Diego State University-California State University
CenturyLink February 2013 - Present
Verizon Business February 2007 - February 2013
Skills
Cisco Call Manager, Cisco Wireless, Pre-sales, Unified Communications, MPLS, Solutions Engineering, Cloud Computing, Data Center, SIP Trunking, HCS, VoIP, Ethernet, LAN/WAN, DWDM, IP, QOS, Colocation, Network Engineering, Network Architecture, Routing, Hosted Services, Cisco Jabber, Network Design, Customer Engagement, Cisco Technologies, LAN-WAN
Education
Seattle Pacific University
BSCS, Computer Science
The University of Kansas
BSEE, Electrical Engineering
CA Technologies March 2011 - Present
CenturyLink July 2009 - March 2011
EMBARQ November 2006 - July 2009
Florida State University February 2002 - November 2006
University of Florida May 2000 - February 2002
Skills
Cloud Computing, Telecommunications, Network Engineering, Data Center, Vendor Management, Enterprise Architecture, Integration, Cisco Technologies, DNS, ITIL, Virtualization, Perl, Network Security, Red Hat Linux, Solaris, Windows Server, Security, Data Center Management, Server Administration, Network Architecture, Storage Architecture, Storage Area Networks, Network Monitoring Tools, Oracle Database..., MySQL Database..., Data Backup Solutions, Firewalls, TCP/IP, Shell Scripting, DHCP, Apache, IIS, Cabling, Project Planning, Technical Documentation
Education
University of Florida 1996 — 2000
B.S., Business Administration
Santa Fe Community College 1991 — 1995
A.A., Engineering
CenturyLink August 2012 - Present
CenturyLink August 2012 - March 2013
ADOT December 2000 - August 2012
ADOT July 2004 - June 2006
ADOT December 2000 - July 2004
Skills
Servers, XP, Cisco Technologies, Windows 7, Microsoft Exchange, Hardware, Security, Technical Support, Software Installation, WAN, HP, Blackberry Enterprise...
Education
University of Saint Mary 1997 — 2000
BS, Business Mgmt / Marketing
Santa Barbara City College 1995 — 1997
CenturyLink June 2010 - Present
Skills
ITIL Certified, ITSMF, eTOM certification, ITIL v3 Foundations..., Solution Architecture, Service Delivery, eTOM, Telecommunications..., Telecommunications, IT Outsourcing, IT Service Management, Requirements Analysis, SDLC, Software Project..., Pre-sales, Program Management, Databases, Project Management, Cross-functional Team..., Testing, PL/SQL, Team Management, Agile Methodologies, Oracle, Vendor Management, ITIL, Enterprise Architecture, Integration, User Acceptance Testing, Business Analysis
Education
XLRI Management Institute 2009 — 2010
Post Graduate Diploma, Post Graduate Certificate in Business management
Shreemati Nathibai Damodar Thackersey Women's University 1996 — 1997
PGDCSA, Post Graduate Diploma, Computer Science and Applications
Mumbai University
Bachelor of Science, Chemistry
CenturyLink September 2013 - Present
CenturyLink 2011 - 2013
CenturyLink 2010 - 2011
Embarq 2008 - 2010
Sprint 2006 - 2008
Sprint 2005 - 2006
Sprint 2003 - 2005
Sprint 2001 - 2003
Skills
VoIP, MPLS, Cisco Technologies, Switches, ATM networks, Wireless, IP, Ethernet, Computer Network..., Troubleshooting, Routers, Frame Relay, Firewalls, Networking, Juniper, ATM Networks, Juniper Technologies
Education
Seminole State College of Florida
Associate in Arts
CenturyLink April 2013 - Present
C3 Communications September 2012 - March 2013
Target April 2006 - December 2010
Skills
Retail, Merchandising, Store Management, Visual Merchandising, Customer Service, Inventory Management, Microsoft Office, Inventory Control, Microsoft Excel, Microsoft Word, PowerPoint, IT Solutions, Social Media Marketing, Computer Hardware, Case Managment, Healthcare, Medicare Part D, Medicare Advantage, Diabetic Supplies
Education
San Diego City College 1997 — 1998
Visual and Performing Arts, 3.5
CenturyLink March 1996 - Present
Education
University of Colorado Denver 2005 — 2008
Master of Business Administration (M.B.A.), Corporate Finance and Entrepreneurship
South Dakota School of Mines and Technology 1989 — 1994
Bachelor’s Degree, Electrical Engineering
South Dakota School of Mines and Technology 1989 — 1994
Bachelor’s Degree, Mechanical Engineering
CenturyLink April 2014 - Present
CenturyLink February 2010 - April 2014
CenturyLink November 2007 - April 2010
Embarq October 2007 - November 2008
JPMorganChase May 2003 - October 2007
Skills
Business Process..., Training, Microsoft Office, Call Center, Troubleshooting, Customer Satisfaction, Operating Systems, Help Desk Support, SDLC, Quality Center, windows operating..., SharePoint, Microsoft Excel, Wiki Editing, Computer Based Training...
Education
St. Petersburg College 2008 — 2010
Associate in Arts, Liberal Arts and Sciences, General Studies and Humanities
Seminole State College of Florida
A+ Certificate, IT
CenturyLink May 2015 - Present
AT&T July 2011 - May 2015
AT&T November 2006 - June 2011
SBC August 2000 - November 2006
Accredited Home Lenders September 1998 - August 2000
First Union Insurance Services 1997 - 1998
Skills
Telecommunications, Managed Services, VoIP, Direct Sales, Solution Selling, Unified Communications, SaaS, MPLS, Telephony, Pre-sales, SIP, Ethernet, Networking, Avaya, Selling, Wireless, Metro Ethernet, Sales, Sales Process, LAN-WAN, Troubleshooting
Education
San Diego State University-California State University 2004 — 2008
MBA
University of California, San Diego 1994 — 1998
BS, Cognitive Science
CenturyLink January 2001 - Present
Premier Analysis June 2000 - December 2000
NEC Corporation of America November 1999 - June 2000
General Dynamics August 1990 - November 1999
Belfint, Lyons & Shuman, P.A. February 1988 - December 1989
Skills
Telecommunications, Program Management, Management
Education
Shepherd University 1982 — 1987
BS, Business Administration
Holmdel High School
IBM April 2015 - Present
CenturyLink January 2008 - March 2015
T-Mobile USA 2006 - 2007
Skills
Requirements Analysis, Software Project..., SDLC, Vendor Management, Integration, PMO, Cross-functional Team..., Business Process..., Process Improvement, Program Management, Telecommunications, Project Delivery, Resource Management, Project Portfolio..., IT Strategy, Team Leadership, Management, IT Management
Education
City University 1999 — 2000
Seattle Central College 1972 — 1973
Business
CenturyLink August 1999 - Present
Customer Loyalty Concepts August 1996 - July 1999
CPSI Marketing Services July 1991 - July 1996
Skills
Call Center, Sales Management, Customer Relations, Channel, Team Leadership, Vendor Management, Direct Marketing, Customer Retention, Strategic Partnerships, Managed Services, Solution Selling, Marketing, Telecommunications, Customer Service, Direct Sales, Business Relationship..., Call Centers, Account Management, B2B, Telephony, Project Management, Unified Communications, Sales, Leadership, Outsourcing, Customer Satisfaction, Forecasting, Start-ups, Salesforce.com, Training, VoIP, Sales Process, Wireless, Channel Partners, Product Management, CRM, Sales Operations, Cross-functional Team..., Lead Generation, Product Marketing, Selling, Go-to-market Strategy
Education
University of Colorado Denver 2001 — 2005
MBA, Marketing
San Francisco State University 1989 — 1991
Bachelor of Arts, Radio and Television
Summit Broadband October 2013 - Present
CenturyLink June 2013 - November 2013
Windstream Communications September 2008 - December 2011
NuVox March 2004 - September 2008
Skills
Telecommunications, T1, VoIP, MPLS, Telephony, Managed Services, IP, PRI, Ethernet, DS3, SIP Trunking, SIP, Call Center, Unified Communications, Adtran, LAN-WAN, Hosted Services, WAN, DSL, Co-location, Broadband, Internet Services, Computer Network..., Routers, Wireless, Juniper, Network Engineering, Cisco Technologies, Networking, Routing, Troubleshooting, Cisco Routers, Hardware, Metro Ethernet, Optical Fiber, Avaya, Fiber Optics, Switches, Provisioning, Long Distance, Windows XP, Customer Experience, QoS, Vendor Management, Computer Hardware, MPLS VPN, Cabling, TCP/IP, Cloud Computing, Call Centers
Education
South Florida Community College 2000 — 2002
Associate of Arts (A.A.), Psychology
Seminole State College of Florida
Associate of Arts (A.A.), Psychology
CenturyLink Business September 2013 - Present
CenturyLink January 1996 - Present
Sprint Contractor - WISECO 1992 - 1994
US Navy 1988 - 1992
Skills
Unified Communications, Co-location, Cloud Computing, Cloud Computing IaaS, Network Security, VoIP, Professional Services, CRM, Sales, MPLS, Sales Operations, Avaya, Enterprise Software, Telecommunications, Wireless, Leadership, Cisco Technologies, Management, Strategic Planning, Ethernet, Solution Selling, Call Centers, SIP Trunking, Managed Services, Contact Centers, PRI, Team Leadership, Metro Ethernet, IP, Strategy, Plumbing, Customer Satisfaction, Networking, Telephony, Direct Sales, LAN-WAN
Education
Santa Fe College 1988 — 1989
Business
Spanish River High School - Boca Raton FL.
Radio Talking book Services March 2013 - Present
Nebraska Lions Eye Bank June 2008 - Present
Nebraska Lions foundation July 1997 - July 2007
CenturyLink January 1966 - April 2000
Skills
Contract Negotiation, Coaching, Non-profits, Leadership Development, Project Management, Customer Service, Public Relations, Team Building, Team Leadership, Community Outreach, Budgets, Strategic Planning, Fundraising, Management, Program Management, Organizational...
Education
South Dakota School of Mines and Technology 1961 — 1967
BS, Math
South Dakota School of Mines and Technology 1961 — 1966
BS, Math
Ipswich High School 1956 — 1961
CenturyLink December 2008 - Present
Education
Shippensburg University of Pennsylvania 2004 — 2008
BS, Economics
Farbank Ent. (Rio Inc.) July 2014 - July 2014
CenturyLink April 2014 - July 2014
Center Partners 2012 - April 2014
Skills
Fishing, Troubleshooting, Customer Service, Fly Fishing, Microsoft Office, Software Documentation, Project Management, Computer Hardware, Windows 7, Active Directory, System Administration, Fly Tying, Networking, Sales, Social Media Marketing, Leadership, Team Building, Windows XP, Social Media, Public Speaking, Team Leadership
Education
I.O.T 2008 — 2009
Network Support Technician
San Joaquin Delta College 1987 — 1989
Electron microscopy
CenturyLink October 2010 - July 2014
QWEST COMMUNICATIONS CORP December 2009 - October 2010
QWEST COMMUNICATIONS CORP January 2007 - December 2009
QWEST COMMUNICATIONS CORP December 2006 - July 2007
QWEST COMMUNICATIONS CORP January 2005 - December 2006
Skills
Employee Engagement, Telecommunications, Performance Management, Call Center, Organizational..., Coaching, Human Resources, Employee Relations, Onboarding, Organizational..., Change Management, Call Centers, Recruiting, Process Improvement, Training, Succession Planning, Workforce Planning, Talent Management, Vendor Management, Team Building, Talent Acquisition, Personnel Management, Applicant Tracking..., Employee Training, HRIS, Employee Benefits, Training Delivery, Leadership Development, HR Consulting, Leadership
Education
Seattle University
Studies completed toward M.Ed. (all but internship), Course concentrations include career counseling and assessment.
Simon Fraser University
Bachelor of Arts (B.A.), Psychology
Washington State University
Studies toward B.A., Psychology
Centurylink June 1999 - Present
Skills
Customer Service, Team Building, Troubleshooting, Integration, Networking, Team Leadership, Software Documentation, Telecommunications, VoIP, Technical Support, Customer Satisfaction, Leadership, Wireless, Call Centers
Education
Shaw University 1977 — 1981
Radio and Television AND FILM COMMUNICATIONS
CenturyLink May 2012 - Present
CenturyLink June 1999 - May 2012
CenturyLink June 1999 - May 2012
Qwest April 1989 - June 1999
Skills
Team Leadership, Servers, Business Analysis, Process Improvement, Project Management, Change Management, Training, Strategic Planning, Coaching
Education
NW College 1992 — 1994
Bachelor of Arts (BA), Organizational Leadership
Seattle Central Community College 1989 — 1991
Associate of Arts (AA)
CenturyLink October 2014 - Present
Allied Telesis Capital Corporation June 2010 - May 2014
Wells Fargo August 2009 - June 2010
ICS August 2007 - July 2009
Encompass Teleservice May 2005 - May 2007
Skills
Customer Service, Team Building, Troubleshooting, Management, Call Centers, Social Media, Start-ups, Call Center, Account Management, Telecommunications, Direct Sales, Customer Satisfaction, Marketing Research, Purchasing, Marketing, Cross-functional Team..., Leadership, Team Leadership, Security, Product Management, Training, Product Marketing, Projects, Human Relationship, Customer Retention, Infrastructure, Office Management, Networking, Team Management, Customer Experience
Education
University of Maryland University College 2012 — 2012
In process, Communication, General
Santa Monica College 1988 — 1989
Bedroom Kandi Boutique Parties 2013 - Present
CenturyLink June 2011 - Present
Skills
Event Planning, Fundraising, Team Building, Customer Service, Public Speaking, Coaching
Education
Avanti Hair Tech
Cosmetology
Seminole Community College
Bachelor of Science (BS)
Lester Painting Inc September 2012 - Present
CenturyLink May 1979 - April 2011
Henkels & McCoy April 1978 - May 1979
Colony Square Builders February 1977 - April 1978
Henkels & McCoy September 1972 - June 1976
Skills
Telecommunications, Vendor Management, Call Center, Avaya, Facilities Management, Troubleshooting, VoIP, Process Improvement, Project Management, Customer Satisfaction, Customer Service, Facilities Operations, Computer Network..., Contract Management, Budgets, Operations Management, Data Center, Cabling, Telecommunications..., Contract Negotiation
Education
Santa Fe Community College 1971 — 1972
Wildwood High School 1966 — 1971
Diploma
CenturyLink June 2014 - August 2015
Wipro April 2013 - June 2014
Wipro Technologies May 2012 - April 2013
Zensar Technologies January 2010 - May 2012
Skills
MOSS 2007, WSS 3.0, MS Project, SharePoint, Core Java, Software Development, Microsoft Office..., Oracle, Windows Sharepoint..., PL/SQL, ASP.NET, SQL, Visio, IIS, Testing, Java, SharePoint Server
Education
Santa Clara University - Leavey School of Business 2015 — 2017
Master’s Degree, Management Information Systems, General
Biju Patnaik University of Technology (BPUT) 2005 — 2009
Btech, Computer Science
CollegeBoard/University
Examination
Intelisys December 2014 - Present
CenturyLink January 1996 - August 2014
CenturyLink 2009 - 2013
Skills
Microsoft Excel, Sales, VoIP, Microsoft Office, MPLS, Call Centers, Managed Services, T1, IP, Team Leadership, Avaya, Wireless, Telecommunications, Project Management, Ethernet, Telephony
Education
Seminole State College of Florida
PMI Project Management Professional
Nick Smith State Farm February 2015 - Present
Drew Davis Insurance Agency February 2012 - February 2015
Travelers April 2011 - February 2012
CenturyLink July 2010 - April 2011
Bright House Networks January 2006 - November 2009
Skills
Insurance, Sales Management, Training, Insurance Claims, Telecommunications, Managed Services, Sales, Customer Service, Customer Retention, Process Improvement, Risk Management, Account Management, Call Centers, Project Management, Team Building, Customer Satisfaction, Marketing, Marketing Strategy, Analysis
Education
Valencia Community College 1997 — 1999
Associate of Science (A.S.)
Seminole State College of Florida
Business and Information Management
IBM July 2013 - Present
CenturyLink June 2011 - November 2011
Skills
Software Testing, Functional Testing, Agile Methodologies, Sterling Commerce, Oracle SQL Developer, Oracle, Siebel 7.x, Siebel, Customer Service, WebSphere Application..., Microsoft Office, Social Media, Networking, HTML, Troubleshooting, Access, Public Speaking, Dreamweaver, Penetration Testing, Information Security, Interpersonal..., Written Communication
Education
University of Louisiana at Monroe 2005 — 2012
Bachelor of Business Administration (B.B.A.), Computer and Information Systems Security/Information Assurance, 3.07
South Arkansas Community College 2000 — 2004
Associate of Arts (A.A.), General Studies
CenturyLink September 2014 - Present
CenturyLink March 2013 - September 2014
Lamberts Cable Splicing LLC October 2009 - March 2013
S and N Communications October 2008 - October 2009
Trent Rotz Subcontracting August 2006 - August 2008
Skills
-Class A CDL w/ 3+..., -AVO Training Institute..., -Pole Climbing Safety, -First Aid Certified, -CPR Certified, -Forklift Certified, -Pettibone Experience -..., -Computer Experience..., Fiber Optics, Troubleshooting, Telecommunications, Electricians, Engineering, Cables, Project Planning, Wiring, Cabling, Wireless, Telephony, Ethernet, VoIP, WAN, Switches, Maintenance, Construction, Cellular Communications, Optical Fiber, IP, Network Design, Broadband, Team Leadership, Project Management, TCP/IP
Education
Shippensburg University of Pennsylvania 2001 — 2002
Criminal Justice/Police Science
Slippery Rock University of Pennsylvania 2000 — 2001
Health and Physical Education/Fitness
Shippensburg Area Senior High School
CenturyLink
Skills
Customer Service, Microsoft Office, Managed File Transfer, Research
Education
Utah State University 1990 — 1995
Master's Degree, Computer Science
Soochow University
Soochow University
CenturyLink April 2014 - Present
CenturyLink Technology Solutions April 2011 - April 2014
CenturyLink August 2000 - April 2010
AT&T 1997 - 2000
Skills
PMP, MCSE, CCNA, Six Sigma, ITIL, IT Management, Data Center, Disaster Recovery, System Deployment, PMO, Cisco Technologies, Incident Management, Cloud Computing, SharePoint
Education
Seton Hall University
Bachelor's degree, Information Technology
Brandon & Clark, Inc February 2014 - Present
eBay Inc November 2012 - January 2014
CenturyLink January 2012 - October 2012
Burlington Coat Factory March 2011 - December 2011
Gene Messer Hyundai Kia October 2008 - March 2011
Skills
Customer Service, Call Centers, Sales, Telephone Skills, Customer Satisfaction, Customer Experience, Retail, Customer Retention, Team Leadership, Leadership, Inventory Management, Management, Data Entry, Time Management, Microsoft Office
Education
Utah State University 2013 — 2015
South Plains College 2008 — 2012
Associate of Arts (AA), General Studies, 3.0
CenturyLink November 2005 - Present
Skills
Telecommunications
Education
Lehman High School
Seminole State College
Centurylink February 2013 - Present
CenturyLink May 2006 - February 2013
West Perry School District July 2005 - January 2006
Skills
VoIP, Telecommunications, SQL, Quality Assurance, Java, C++, Computer Hardware, Microsoft Office, Employee Training, Technical Writing, Remedy Ticketing System, Technical Support, SharePoint, SharePoint..., IP
Education
Shippensburg University of Pennsylvania 2001 — 2006
Bachelor of Science (BS), Computer Science
CenturyLink 2012 - 2012
wackdoos bar and grub August 2008 - December 2008
Education
Seminole Community College 2010 — 2012
Associate of Arts and Sciences (A.A.S.), Business/Commerce, General, 4
CenturyLink Language Standards & Common Language$
Skills
Vendor Management, Integration, Visio, SDLC, ITIL, PMO, IT Management, Standards Development
Education
Southeast Community College
Electronics Technology
University of Nebraska at Omaha
Business Administration and Management, General
Qwest January 1995 - April 2013
CenturyLink January 1995 - April 2013
CenturyLink 1995 - 2013
Ken Sholtz’s Ranch, Malibu, CA January 1990 - January 1995
RH Paving Inc. March 1992 - March 1993
DW Burhoe Construction, Inc. March 1982 - September 1990
Skills
Managerial Skills, Good Communication..., Team Player, Computer Skills, Amp Clamps, Multi-Meter, Read As-builts, Read Blue Prints, Hand Tools, Cable Locators, Skip loader, Motor Grander, Front Loader, Backhoe, Bulldozer
Education
San Juan College 2011 — 2015
AAS degree San Juan College, expected 2015, Renewable Energies, 3.5 GPA
Western Technical College 1984 — 1995
Certificate of Completion, Telecommunications, B
Computer Technician for Sun Electric Company 1982 — 1982
Certificate of Completion, Sun Testing Equipment, B
National Institute of Communications American Technical Institute 1981 — 1982
Certificate of Completion, Electron/Computer Technician, B
Arizona Automotive Institute 1977 — 1978
Diploma, Automotive Mechanic, B
Hogon High School 1975 — 1977
Diploma
CenturyLink June 2012 - Present
Skills
IP, Telecommunications, Unified Communications, Ethernet, MPLS, Managed Services, Call Centers, VoIP, Telephony, T1, DSL, Wireless, Broadband
Education
Seminole State College 2011 — 2012
CenturyLink June 2015 - Present
Skills
Microsoft Word, PowerPoint, Microsoft Excel, Microsoft Office, English, Outlook, Windows, Leadership, Customer Service
Education
Shaw University 1993 — 1997
CenturyLink
Skills
Troubleshooting, Networking, VoIP, Microsoft Office, Management, Sales, Windows, TCP/IP
Education
Solano Community College
Mesa View Regional Hospital February 2005 - Present
CenturyLink September 1979 - June 2004
The Denver Children's Hospital January 1981 - June 1995
Education
Seton Hall University
Bachelor of Science (BS), Registered Nursing/Registered Nurse
CenturyLink November 2013 - Present
eDegree January 2012 - Present
Method Direct January 2013 - June 2013
Kohl's Department Stores September 2011 - September 2012
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, Accounting, PowerPoint, Teamwork, Financial Accounting, Financial Analysis, Customer Service, Financial Reporting, Bookkeeping
Education
Anthem College Online 2012 — 2014
San Joaquin Delta College 2009 — 2011
Associate's degree, General Studies
CenturyLink September 2008 - Present
Education
Shaw University 1992 — 1996
Bachelor of Arts (BA), Public Administration
CenturyLink Adminiser and support Managed File Transfer utlizing IBM Sterling products including Sterling B2B Integrator, Sterling File Gateway, Sterling Secure Proxy, Sterling Control Center, Sterling Connect:Enterprise, Sterling Connect:Direct; Tibco MFT products including Tibco MFT Platform Server, Tibco MFT Command Center, Tibco Internet Server; automate administration and support jobs on varities of UNIX/Linux servers. Also have 10+ years experiences of administration and application support of Tibco Object Service Broker.$
Skills
Managed File Transfer, Unix Shell Scripting, BPML, Sterling Integrator, Connect Direct, Connect Enterprise, Sterling File Gateway, Sterling Secure Proxy, TIBCO Object Service..., Curl, Tcl-Tk, Red Hat Linux, Solaris 8/9/10, AIX 5.x, HP-UX, MVS, JCL, TSO, ISPF, z/OS, Windows, Microsoft Office, Gnome, KDE, Mint, Debian, NAS, Ubuntu
Education
Utah State University 1990 — 1995
Master of Science (MS), Computer Science
Soochow University 1983 — 1987
Bachelor's degree, Computer Science
CenturyLink October 2014 - Present
Education
Seminole State College of Florida 2004 — 2017
Health Information Managment, Health/Health Care Administration/Management
Liberty Mutual Insurance October 2013 - Present
Liberty Mutual Insurance April 2012 - October 2013
CenturyLink September 2010 - April 2012
Time Warner Cable September 2009 - August 2010
Walmart April 2008 - December 2009
Walmart September 2005 - September 2008
Education
Seminole State College of Florida 2011 — 2013
CenturyLink Tech IICenturyLinkAugust 2000 - Present
Education
South Plains College
Associate's degree, EET
CenturyLink June 1998 - Present
Todd Pacific Shipyards June 1994 - June 1998
Skills
Engineering, Engineering Management, PMP, Software Development, Software Project..., Testing
Education
Seattle University 1985 — 1988
Master of Business Administration (MBA), Finance, General
Washington State University 1981 — 1985
Bachelor of Arts (B.A.), Business Administration and Management, General