CenturyLink Company
Industry: Telecommunications company
DescriptionCenturyLink, Inc. is an American telecommunications company, headquartered in Monroe, Louisiana, that provides communications and data services to residential, business, governmental, and wholesale customers in 37 states. Customer service: 00 800 7288 4743 Headquarters: Monroe, Louisiana, United States CEO: Jeffrey Storey (23 May 2018–) Subsidiaries: Level 3 Communications, Qwest, Savvis,
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CenturyLink Employees
Rob Osthus Consulting August 2014 - Present
CenturyLink March 1992 - December 2013
Skills
Leadership, Customer Service, Public Speaking, Customer Service..., Strategic Planning, Leadership Development, Management, Emcee, Personal Development, Corporate Training, Telecommunications, WordPress, YouTube, Twitter, Facebook, Problem Solving, Supervisory Skills
Education
South Dakota State University 1986 — 1989
Associate's degree, Agriculture, General
University of Phoenix
Masters Organizational Management, Business Administration
CenturyLink September 2014 - Present
CenturyLink March 2006 - Present
CenturyLink December 1999 - March 2006
CenturyLink December 1998 - December 1999
CenturyLink July 1994 - December 1998
CenturyLink December 1993 - July 1994
Skills
Telecommunications, Ethernet, Telephony, Network Design, Cisco Nexus, Cisco Technologies, Customer Satisfaction, Data Center, Fiber Optics, IP, MPLS, SIP Trunking, Team Building, VoIP, WAN, Wireless, DSL, Co-location, SIP, Optical Fiber, Vendor Management, T1, Team Leadership
Education
University of Phoenix 2009 — 2011
Master of Business Administration (MBA), Business Administration
University of Phoenix 2001 — 2005
Bachelor's degree, Business Administration and Management, General
CenturyLink January 2008 - October 2014
Qwest 2004 - 2008
Qwest 2001 - 2004
Qwest 2000 - 2001
Skills
Sarbanes-Oxley Act, Financial Reporting, Internal Controls, Telecommunications, Auditing, Financial Analysis, Internal Audit, Sarbanes-Oxley, Accounting, Variance Analysis, Forecasting, Management, Strategic Planning, Analysis, Process Improvement
Education
University of Pittsburgh - Joseph M. Katz Graduate School of Business 1994 — 1996
Master of Business Administration (MBA), International Business
Willamette University
Bachelor of Arts (BA), Economics
Stericycle December 2014 - Present
Nanny's Child Care September 2011 - November 2014
CenturyLink 2008 - 2011
Qwest Communications 2001 - 2008
US West 1997 - 2001
Skills
Dependable Team Player, Motivated self-starter, Client Rapport, Environmental Awareness, Sustainable Energy, Sustainability, High Technical Aptitude, Influential Communicator, Determined to Succeed, Technical Support, Customer Service, Best Practices, Training, Troubleshooting, Sales, Customer Satisfaction, Customer Retention, Marketing, Billing Systems, Billing Process, Billing Solutions, Bill Payment, Sales Process, Consulting, Leadership, Small Business, Coaching, Telecommunications, Telephone Skills, Telecommunications..., Wireless, Wireless Networking, Wireline, Wireless Broadband, Creative Writing, Microsoft Office, Data Entry, Process Excellence, Corporate Social..., Teamwork, Customer Escalation..., Successful Business..., Renewable Energy, Internet, Social Media, Youth Development, Child Development, Childcare, Sales Commission, Energy Efficiency
Education
University of Phoenix 2009 — 2014
Bachelor's Degree, Sustainable Enterprise Management, 3.9
University of Utah
CenturyLink May 2014 - Present
Dell November 2013 - May 2014
Dell August 2010 - November 2013
Dell August 2009 - August 2010
Dell May 2008 - August 2009
Dell August 2006 - August 2008
Dell July 2003 - July 2006
Dell April 2001 - June 2003
Skills
Sales Operations, Sales, Selling, Integration, Strategic Planning, Marketing Communications, Training, Dell Computers, Solution Selling, Cloud Computing, Brand Management, Analysis, Cross-functional Team..., Enterprise Software, Leadership, Channel, Salesforce.com, Strategy, CRM, Management, Lead Generation, SaaS, Demand Generation
Education
University of San Diego 1998 — 2000
Bachelor of Arts (BA), English Language and Literature, General
University of San Diego
Bachelor's degree, English Literature (British and Commonwealth)
CenturyLink June 2015 - Present
BT Global Services March 2014 - June 2015
Sprint Nextel October 2011 - March 2014
SunGard Availability Services June 2010 - October 2011
Sprint Nextel March 2006 - May 2010
Verizon January 2005 - March 2006
AT&T May 2004 - January 2005
Williams Communications 1997 - 2001
Skills
CRM, Account Management, Cloud Computing, Customer Support, Data Center, Disaster Recovery
Education
University of Rhode Island 1988 — 1992
Bachelor of Science, Education with Psychology Minor
Indian Hills HS
CenturyLink June 2015 - Present
CenturyLink January 2013 - June 2015
CenturyLink March 2006 - January 2013
AT&T March 2000 - March 2006
Skills
Telecommunications, Management, Broadband, Networking, Ethernet, Telecommunication..., Team Leadership, Wireless Broadband, Troubleshooting, Computer Hardware, Customer Service, Routers, Wireless, LAN-WAN, Switches, Leadership, Telecommunications..., Microsoft Operating..., HPNA, IPTV, VoIP, Call Centers, Field Operations, Operations Management, Contractor Supervision, Fiber Optic Networks, Prism, Operating Budgets, Forecasting, Technical Leadership, Technical Training, Customer Engagement, Software Installation, Optical Fiber, Optical Network
Education
University of Phoenix-Colorado Campus 2013 — 2015
Master of Business Administration (MBA), Business Administration and Management, General, 3.90
University of Phoenix-Colorado Campus 2011 — 2013
Bachelor of Science (BS), Information Technology/Telecommunications, 3.96
CenturyLink December 1998 - Present
United States Air Force April 1987 - May 2007
Hoj Engineering and Sales May 1992 - December 1998
Skills
Electrical Engineering, Engineering, Telecommunications, Generators, UPS systems, Wireless, Fiber Optics, Troubleshooting, Power Generation, Maintenance & Repair, Testing, Product Management, RF, Integration, Project Planning, Project Management, Electronics, Product Development, Electric Power, Batteries, VoIP, T1, Software Installation, Computer Network..., Cabling, Ethernet
Education
University of Phoenix 1999 — 2003
Bachlers, Bussiness
Utah State University 1987 — 1993
Aerospace, Consrtuction and Maintenance
CenturyLink April 2011 - Present
Qwest Communications January 2008 - April 2011
Idaho Equity Solutions Inc. January 2003 - January 2008
Skills
Green Building, Apartment Buildings, Retirement Homes, Condos, Low Voltage, Triple Play, Ethernet, Gigabit Ethernet, Metro Ethernet, Wireless Solutions, Proposal Writing, Contract Negotiation, Sales Management, Direct Sales, Salesforce.com, IPTV, Satellite TV, Premise Wiring, Apartments, Telecommunications, Wireless, Telephony, Sales, Customer Retention, Call Centers, Business Development, Selling, Strategic Partnerships, Networking, Managed Services, Sales Operations, Solution Selling, Management, Sales Process, Co-location, Training, Leadership, VoIP, Cold Calling, Broadband, Customer Experience, Unified Communications, SIP Trunking, Sales Presentations, Account Management, Marketing
Education
University of Phoenix 2013 — 2015
Associate's Degree, Business, Management, Marketing, and Related Support Services
CenturyLink April 2011 - Present
Qwest Communications January 2008 - April 2011
Qwest Communications August 2004 - December 2007
US Army June 1997 - September 2005
Skills
Microsoft Office, Business Management, Process Improvement, Team Leadership, Supervisory Skills
Education
University of Phoenix 2010 — 2012
Masters, Business Management
University of Phoenix 2008 — 2010
Bachelors of Science, Business Marketing
University of Phoenix 2006 — 2008
Associates of Arts in Business, Business Administrations
CenturyLink January 2007 - Present
CenturyLink March 1999 - January 2007
U S WEST September 1998 - March 1999
Skills
Strategic Planning, Communication, Telecommunications, Employee Relations, Organizational..., Telephony, Quality Control, Local Government, Change Management, Leadership Development, Technical Training, Data Analysis, Operating Budgets, Employee Engagement, Cross-functional Team..., Sales Management, Call Centers, Customer Satisfaction, Budgets, Team Building, Team Leadership, Management, Strategic Planning, Vendor Management, VoIP
Education
University of Phoenix 1999 — 2003
Bachelor's degree, Business Administration and Management, General
CenturyLink October 1997 - Present
Computing Devices Inc 1997 - 1998
Skills
SQL, C#, Java Enterprise Edition, Java, .NET, Software Development, Scrum, C++, Agile Methodologies, Unix, XSD, XMLBeans, XML Spy, XML, Unix Shell Scripting, Visual Studio, Eclipse, Linux, Servlets
Education
University of Puerto Rico-Mayaguez 1989 — 1994
Bachelor of Science (BS), Computer Software Engineering
Integra May 2015 - Present
CenturyLink November 2014 - Present
CenturyLink Technology Solutions May 2014 - Present
Ricoh Americas Corporation April 2013 - Present
Ricoh Americas Corporation December 2012 - Present
IMTELCO 2001 - 2012
AirTouch Cellular 1997 - 2001
Monroe Systems for Business 1987 - 1997
Skills
Account Management, New Business Development, Marketing Strategy, Recruitment/Retention, Sales Management, Customer Relations, Strategic Planning, Office Equipment, Digital Printing, Color Copies, Customer Service, Print Management, IT Service Management, Databases, VoIP, Firewalls, Workflow, Facilities Management, Wide Format Printing, Engineering, Architectural Drawings, Telecommunications, Marketing, Call Centers, Recruiting, Strategic Partnerships, Leadership, Sales, Direct Sales, Managed Services, B2B, Cold Calling, CRM, Lead Generation, Management, Networking, Professional Services, SaaS, Sales Operations, Sales Process, Selling, Salesforce.com, Sales Presentations, Solution Selling, Team Leadership, Wireless, Business Development, Customer Retention, Cloud Computing, Enterprise Software
Education
West Virginia University 1982 — 1986
B.S., Journalism, Marketing & Psychology
University of Phoenix
MBA, Global Management
Northrop Grumman Corporation June 2007 - Present
Raytheon November 2002 - June 2007
CenturyLink August 1994 - August 2002
Skills
Windows Server, Windows 7, NISPOM, HP Servers, Dell PowerEdge Servers, Cisco Routing &..., Microsoft Exchange, XP, Microsoft Office, Network Administration, DoD, Windows, Security Clearance, Information Assurance, Government
Education
University of Phoenix-San Diego Campus 2003 — 2006
Bachelor of Science (B.S.), Information Technology
CenturyLink September 2014 - Present
Summit Materials December 2013 - June 2014
Integra Telecom April 2010 - December 2013
ACI Call Tracking May 2009 - December 2013
Skills
Co-location, SIP Trunking, MPLS, Managed Services, T1, Leadership, Contract Negotiation, Contract Management, Dispute Resolution, Business Development, Human Resources, Market Research, B2B, Sales, Training, Negotiation, Management, Telecommunications, Direct Sales, Salesforce.com, Solution Selling, Competitive Analysis, Strategic Partnerships, Selling, Telephony, Unified Communications, Customer Retention, Wireless, Cold Calling, Call Centers, SaaS, Sales Operations, VoIP, Cloud Computing, Account Management, Professional Services, CRM, Lead Generation, Channel Partners, Start-ups
Education
University of Phoenix 2012 — 2015
Doctorate, Business Management and Organizational Leadership
University of Phoenix 2011 — 2012
MBA, Business Administration, Management and Operations, 3.47
Utah State University 2000 — 2005
Bachelor's Degree, Corporate Management and Human Resources
CenturyLink April 1999 - Present
Skills
Telecommunications..., Telecommunications..., Business Process..., Business Planning, Supervisory Skills, Outside Plant, IT Operations, Italian languages, Italian cuisine, Restaurant Management, Organizational..., Organizational..., Critical Thinking, Problem Solving, Root Cause Problem..., Collaborative Problem..., Ethical Decision Making, Operations Management, System Testing, Systems Analysis, Computer Hardware, Computer Network..., Telephony, Avaya Communication..., Avaya IP Telephony, Project Management, Program Management, Powerpoint, Microsoft Word, WFA, TIRKS, Microsoft Excel, Hands-on Technical..., Technical Training, Help Desk Support, Customer Support, Network Design, Broadband, Fiber Optic Networks, Metro Ethernet, Ethernet over Copper, Carrier Ethernet, Gigabit Ethernet, Fast Ethernet, Cat5, POTS, DSL, DSLAM, Network Provisioning, Leadership
Education
University of Phoenix 2004 — 2008
Bachelor of Science (BS), Business
NBCUniversal, Inc. August 2013 - Present
CenturyLink February 2012 - August 2013
Michigan Public Health Institute (MPHI) May 2008 - February 2012
ProCare Health Plan 2006 - 2008
DRC-Walt Disney 2003 - 2005
Skills
Network Design, Active Directory, VoIP, Cisco Technologies, CCNA
Education
University of Phoenix
Bachelor of Applied Science (BASc), Information Technology, 3.0
Retired December 2014 - Present
Centurylink August 2000 - December 2014
Pacific West, LLC April 1991 - August 2000
YWCA Salt Lake City April 1996 - April 1998
YWCA Salt Lake City April 1992 - April 1996
Skills
IP, Team Leadership, Account Management, Wireless Networking, Telecommunications..., Firewalls, Testing, Internet Services, Product Management, Linux, Telecommunications, Network Security, Fiber Optics
Education
Grantsville High School
University of Phoenix
BSBA, Business Administration and Management, General
University of Utah
Physical and Biological Anthropology
City of Alpine November 2013 - Present
Zimmer Consulting January 2012 - Present
CenturyLink January 2007 - February 2012
Qwest 1998 - 2004
Guardsmark March 1996 - March 1998
Skills
Contract Negotiations, Sales Management, Strategic Planning, New Business Development, Business Strategy, P&L Management, Marketing Strategy, Team Building, Contract Management, Budgeting, Customer Relations, Consultative Selling, Business Planning, Contract Negotiation, Account Management, Strategy Development, Negotiation, Product Marketing, Competitive Analysis, Operations Management, Team Management, Telecommunications, Sales, Strategy, Solution Selling, Selling, Customer Retention, Wireless, Vendor Management, Customer Experience, Integration, Customer Service, Direct Sales, Leadership, Process Improvement, Product Management, Marketing, Strategic Partnerships, Mobile Devices, Call Centers, Start-ups, Cross-functional Team..., Networking, Sales Operations, Business Development, Budgets
Education
University of South Alabama 1990 — 1993
Bachelor of Science, International Marketing
Sutherland Global Services November 2014 - Present
Uhaul March 2014 - November 2014
Walmart March 2013 - September 2013
CenturyLink April 2009 - April 2012
Walmart January 2008 - April 2009
AT&T Wireless January 2007 - March 2008
Skills
Customer Service, Retail, Call Center, Word, PowerPoint, Microsoft Office, Telephone Skills, Customer Relations, Problem Solving, Teamwork, Troubleshooting, Data Entry, Telecommunications, Business Communications, Excel, Customer Satisfaction, Self Starter, Fax, Windows, Call Centers, Microsoft Word, Microsoft Excel
Education
University of Phoenix
CenturyLink May 1977 - Present
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop
Education
University of Phoenix 1991 — 1994
Master of Business Administration (MBA), Business Administration and Management, General
University of Wyoming 1975 — 1977
Bachelor of Arts (B.A.), Polictical Science
India Association of Minnesota January 2015 - Present
CenturyLink April 2011 - Present
Qwest Communications 2004 - April 2011
Qwest Communications September 1998 - January 2004
Skills
Leadership Development, Strategic Leadership, Mentoring Of Staff, Organizational..., Strategic Planning, IT Strategy, Team Leadership, Software Development..., Management, Technical Leadership, IT Management, Cross-functional Team..., Program Management, Project Management, Solution Architecture, Architecture, Enterprise Architecture, System Architecture, Agile Methodologies, SDLC, Integration, Software Project..., Software Development, Telecommunications, Change Management, SOA, Architectures, Process Improvement, Strategy, Leadership, Outsourcing
Education
University of Saint Thomas 2000 — 2002
MS, Computer Software Engineering
University of Pune 1986 — 1991
InfoTech We provide a consultancy service whom requires specialized information technology solutions. The project may very in size, but is just as important to us as the mega-centers. I oversee the project managers and deadline matrix to ensure all resources are available and committed to complete each goal.ConsultantPrivate contractingOctober 2005 - Present
CenturyLink June 1999 - March 2001
CenturyLink September 1995 - November 1999
Skills
Program Management, Outsourcing, Pre-sales, Vendor Management, Software Project..., Project Management, Business Analysis, Business Development, Team Management, Requirements Analysis, Integration, Process Improvement, Management, Six Sigma, Operations Management, Business Intelligence, Business Process..., PMP, CRM, Service Delivery, IT Service Management, IT Strategy, ITIL, Project Portfolio..., Strategy, Management Consulting, IT Management, Product Management, Project Delivery, Telecommunications, Solution Architecture, Cloud Computing, Project Planning, Change Management, SAP, Business Strategy, Resource Management, Security, Data Center, Team Leadership, Analysis, Testing, Enterprise Architecture, Requirements Gathering, Leadership, Governance, SharePoint, Databases, SDLC
Education
Canterbury University 1987 — 2008
Doctor of Science, Information Technology, 3.5
University of Phoenix 2001 — 2005
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General, 3.6
Sencha April 2013 - Present
CenturyLink June 2011 - April 2013
Skills
Telecommunications, Software Development, SQL, Ext JS, Sencha, Tomcat, Ethernet, Subversion, VoIP, IP, Cloud Computing, Unix, Git, CSS, Web Services, Apache, XML, Java, Project Management, PHP, Web Applications
Education
University of Phoenix-Idaho Campus
CenturyLink September 2015 - Present
Skills
Media Relations, Corporate Communications, Social Media, Press Releases, Public Relations, Content Development, Social Networking, Blogging, Strategic Communications, Marketing Communications, Social Media Marketing, Editing, Copywriting, Public Speaking, Digital Media, Message Development, Leadership, Strategic Planning, Marketing, CRM, Internal Communications, Thought Leadership, Analyst Relations, Lead Generation, Integrated Marketing, Digital Marketing, Messaging, B2B Marketing, Strategic Partnerships, Email Marketing, Newsletters, Online Marketing, Strategy, Web Content, SEO, Product Marketing, Management, Enterprise Software, Marketing Strategy
Education
University of Rhode Island 1992 — 1996
Bachelor's degree
Classical High School
Xcel Energy June 2012 - February 2014
CenturyLink 2014 - 2014
super america April 2011 - July 2012
Walmart March 2009 - April 2011
Skills
Cashiers, Cash Handeling, Customer Service, Call Centers, Fast Food, Retail, Food Preparation, Problem Solving, PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Professional Phone..., Multi Tasking, Task Driven, Task-oriented, Organizational..., Customer Satisfaction, Communication Skills, Flexibility, Flexible Schedule, Flexible to Change, Solid computer skills
Education
University of Phoenix 2014 — 2016
Associate of Arts (AA), Health/Health Care Administration/Management
Central High School 2004 — 2008
CenturyLink September 2012 - Present
CDK Global October 2010 - July 2012
CDK Global January 2005 - October 2010
ADP Dealer Services October 2000 - January 2005
ADP Dealer Services April 2000 - October 2000
U S WEST April 1999 - April 2000
US West Inc March 1997 - April 1999
Skills
Vendor Management Skills, Contract Negotiation, Strategic sales skills, Oral & Written..., Result Oriented, Delivering Results, Team Leadership, Cross-functional Team..., Team Building, Full P&L Responsibility, New Business Development, Strategic Business Case..., People Development, Sales & Marketing..., Strategic Sales, Start-ups, CRM, Telecommunications, Solution Selling, Sales Process, Negotiation, Customer Satisfaction, P&L Management, VoIP, Cisco Technologies, Networking, Telephony, Managed Services, Wireless, Leadership, Management, MPLS, Unified Communications, IP, Salesforce.com, Sales Operations, SaaS, Vendor Management
Education
University of Portland 1984 — 1989
Master of Business Administration (M.B.A.), Business Administration and Management, General, Cum Laude
University of Portland 1975 — 1979
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, Cum Laude
CenturyLink 2002 - 2012
HAVVN July 2011 - November 2011
Education
University of Phoenix
Computer Science
ProBuild Holdings November 2013 - Present
TEKsystems and Mayo Clinic May 2013 - November 2013
Hot Line Trucking September 2012 - April 2013
TEKsystems March 2013 - March 2013
CenturyLink November 2009 - December 2011
CenturyLink May 2005 - November 2009
CenturyLink January 1999 - May 2005
Skills
Computer Hardware, Computer Software, Computer Repair, Desktop Support, Software Installation, Workstations, Troubleshooting, Windows 7, Windows XP Pro, Windows NT, Microsoft Office 2003, Microsoft Office 2007, Windows Home Server, Active Directory, Microsoft Exchange..., Microsoft Office 2010, Windows 7 Migration, Technical Support, Software, Office 2010, Microsoft Office, System Deployment, Microsoft Exchange, Windows Server
Education
University of Phoenix 2011 — 2013
Bachelor of Science (BS), Information Technology
University of Phoenix 2009 — 2011
Associate of Arts (AA), Information Technology
Holmen High School 1979 — 1983
Diploma, General
CenturyLink February 2015 - Present
Integra March 2013 - February 2015
Frontier Communications January 2012 - March 2013
CenturyLink Business March 2008 - January 2012
Skills
Unified Communications, Solution Selling, Co-location, Cisco Technologies, Sales Management, Sales Operations, Salesforce.com, Building Relationships, Customer Driven, Direct Sales, Cloud Computing, Cloud Applications, Account Management, Business Strategy, Managed Services, Business Development, Business Process, Business Process..., Sales, Telecommunications, MPLS, Wireless, VoIP, SaaS, Professional Services, Channel Partners, Telephony, Sales Process
Education
University of Phoenix
Bachelor of Science (B.S.), Business Management
AmeriSpec Home Inspection Service February 2007 - Present
CenturyLink February 1999 - February 2007
BB&T January 1997 - February 1999
Skills
Accounts Receivable, Accounts Payable, Collections, Sales Management, Project Management, Marketing, Hiring, Telecommunications, Training, Office Management
Education
University of Phoenix 1997 — 1999
Associate of Arts (A.A.), Business Administration and Management, General
Tools4ever Identity & Access Management April 2015 - Present
Cogent Communications September 2014 - April 2015
CenturyLink July 2008 - August 2014
DistribuTech Inc. June 2003 - October 2007
Unified Marine 1999 - 2002
Skills
Co-location, Account Management, SIP Trunking, MPLS, Solution Selling, Telecommunications, Direct Sales, Salesforce.com, Private Line, VoIP, Telephony, Sales Management, Microsoft Office, Network Design, SIP, Channel Partners, Event Planning, Sales Process, Metro Ethernet, Hosted Services, Cisco Technologies, Avaya, CPE, WAN, Microsoft Excel, Customer Retention, Cloud Computing, Ethernet, Adtran, Outlook, Miller Heiman, Managed Hosting, Call Centers, Wireless, Long Distance, PRI, Microsoft Word, Public Speaking, ShoreTel, Juniper, PowerPoint, Microsoft Publisher, Business Systems..., Cloud Applications, Cloud Security, Big Data, Self-Service Solutions, Managed Services, Sales, Management
Education
University of Phoenix 2003 — 2004
Sprauge High School 1991 — 1995
CenturyLink July 2014 - Present
CenturyLink 1999 - July 2014
Excel Communications January 1995 - January 1999
US Wats January 1990 - January 1995
Skills
Negotiation, Team Management, Managed Services, Long Distance, SIP Trunking, MPLS, Co-location, Sales, Unified Communications, Selling, Management, Telecommunications, VoIP, Hosted Services, Solution Selling, Data Center, Direct Sales, Channel Partners, Channel
Education
University of Pittsburgh 1984 — 1989
Bachelor Of Science
The RD Bradshaw Group August 2014 - Present
Powerhouse Realty August 2013 - August 2014
CenturyLink 2009 - 2011
Skills
Real Estate, Investment Properties, Relocation, Sellers, First Time Home Buyers, Investors, Single Family Homes, Residential Homes, Buyer Representation, Selling, Real Property, Condos, Referrals, Negotiation, Real Estate Transactions, Property Management, Commercial Real Estate, Leases, Listings, Rentals, Girl Scout Leader, Boy Scouts, Project Management, Home Staging, Organization, Small Business, Marketing Communications, Social Media..., Social Media Marketing, Contract Negotiation, HUD, Sales, Property, Investments
Education
Arizona School of Real Estate and Business
Real Estate Agent Training, Real Estate
University of Phoenix
Bachelor, Business
CenturyLink September 2002 - Present
Skills
Call Center, Performance Management, Employee Engagement, Vendor Management, Customer Experience, Customer Retention, Leadership, Training, Call Centers, Operations Management, Project Management, Strategy, Coaching, Employee Relations, Leadership Development, Process Improvement, Recruiting, Telecommunications
Education
University of Phoenix 2002 — 2005
MAOM, Organizational Management
CenturyLink October 2000 - Present
CenturyLink May 1986 - October 2000
Skills
Managed Services, VoIP, MPLS, Unified Communications, Solution Selling, Co-location, Telecommunications, Wireless, Telephony, SIP Trunking, Ethernet, Business Strategy, Security, Network Design, Cloud Computing, Direct Sales
Education
University of Phoenix 1994 — 1997
BSBA, Business Management
CenturyLink April 2011 - Present
Qwest Communications January 1999 - April 2011
U S WEST 1995 - 1999
Skills
Business Continuity, Disaster Recovery, Emergency Response, Business Continuity..., Risk Assessment, Telecommunications, Risk Management, Program Management, Incident Management, Process Improvement, Team Leadership, Project Management, Emergency Management, Strategic Planning, VoIP, 13 years - Certified...
Education
University of Phoenix 2007 — 2011
BS, Business Management
Westwood College - Denver North 1997 — 1999
Associates, Computer Networking
CenturyLink October 2014 - Present
CenturyLink 2013 - Present
Communication Infrastructure Corporation 2011 - 2013
Quality High Tech Services, Inc 2008 - 2011
Qwest Communications 2008 - 2008
Qwest Communications 2006 - 2007
Qwest Communications 2006 - 2007
Qwest Communications 2004 - 2006
Qwest Communications 2000 - 2004
Qwest Communications 1997 - 2000
Skills
Telecommunications, Project Management, Process Improvement, Leadership, Management, Budgets, Start-ups, Networking, Call Centers, Strategy, Sales, Customer Service, Negotiation, Analysis, Testing, Vendor Management, Program Management, Training, Team Building, Team Leadership, Troubleshooting, Strategic Planning
Education
University of Phoenix 2006 — 2007
MBA, Business Administration
University of Phoenix 1998 — 2003
BSIS, Business Information Systems
CenturyLink July 2015 - Present
Allied-Horizontal Wireline Services February 2015 - June 2015
CenturyLink November 2014 - January 2015
CenturyLink 2015 - 2015
MB Financial Bank Mortgage formerly Cole Taylor Mortgage February 2014 - November 2014
Technicolor January 2011 - July 2014
FORT DODGE ANIMAL HEALTH A DIVISION OF PFIZER July 2007 - February 2010
KPM Benefits 2010 - 2010
ABX Air February 2006 - July 2007
VINYL VISIONS May 2006 - August 2006
Skills
Customer Service, Leadership, Microsoft Office, Strategic Planning, Team Building, Public Speaking, Troubleshooting, Sales, Marketing, Microsoft Excel, Social Media
Education
Western Governors University 2013 — 2015
Bachelor's degree, Information Technology
University of Phoenix 2008 — 2011
Psychology
BMGI University 2010 — 2010
Lean Six Sigma Black Belt
Wilmington College 2003 — 2006
Psychology, Spanish, Business Management
CenturyLink July 2014 - Present
CenturyLink December 2003 - Present
Teleperformance USA May 2001 - November 2003
Stevens Communication November 1999 - November 2000
Packard Bell NEC 1995 - 1999
Skills
Servers, Network Administration, TCP/IP, Networking, HTML, VPN, Troubleshooting, Linux, Windows, Computer Hardware, Operating Systems, MySQL, SQL, Technical Support, System Administration, XP, Hardware, OS X, NCON, View1, Remedy, WFA/DO, WFA/C, RX, PHP, Apache, Windows XP, Routers
Education
University of Phoenix 2002 — 2005
BS (Hons.), Information Technology, 3.94
Got Soup October 2013 - Present
The Luna Sandal Company July 2014 - Present
Bazaarvoice June 2009 - Present
Tiny's Organic April 2013 - October 2013
CenturyLink July 2012 - August 2013
Watertown Hotel April 2012 - July 2012
Schmetzer's Sporthaus May 2011 - April 2012
South Suburban Parks & Recreation May 2009 - August 2009
Starbucks April 2009 - August 2009
Skills
Microsoft Office, Computer Based..., Customer Service, PowerPoint, Microsoft Word, Microsoft Excel, Hospitality Industry, Access Database, Customer Satisfaction, Sales, Team Leadership, Access, Research
Education
University of Puget Sound 2007 — 2011
Bachelor of The Arts, Mathematics
CenturyLink Business March 2014 - Present
CenturyLink May 2013 - February 2014
CenturyLink May 2010 - April 2013
CenturyLink June 2008 - May 2010
Freeport-McMoRan Copper & Gold Inc. July 2006 - May 2008
Global Network Systems January 2004 - July 2006
Kelly Cable Corp September 1997 - January 2004
Skills
DSL, Ethernet, DWDM, T1, Broadband, ATM networks, Microsoft Office, SDH, Satellite Communications, Networking, Troubleshooting, Global Business..., Organizational Behavior, Organizational Culture, Telephony, Underground Mining, Network Design, Routers, Network Engineering, GPON, Leadership, Military Experience, VoIP, Telecommunications, Managed Services, Management, MPLS, Wireless, Team Leadership, LAN-WAN, IP, WAN, Data Center
Education
University of Phoenix-Colorado Campus 2008 — 2010
Bachelor of Science (BS), Global Business Management
Axia College of the University of Phoenix 2006 — 2008
Associate of Arts (AA), Business Administration and Management, General
Mile High Delivers August 2013 - Present
Sprint March 2014 - August 2014
Nexus Web Studio June 2012 - August 2013
Charles Schwab January 2011 - March 2012
CenturyLink January 2009 - June 2010
Sprint 2005 - 2008
Skills
Sales, Customer Satisfaction, Sales Management, Team Leadership, Marketing, Leadership, Customer Retention, Sales Operations, Marketing Strategy, Team Building, Strategy, Networking, Competitive Analysis, Business Development, Business Strategy, Time Management, Product Management, B2B, Entrepreneurship, Project Management, Account Management, New Business Development, Process Improvement, Social Networking, Budgets, Contract Negotiation, Business Analysis, Strategic Partnerships, Strategic Thinking, Critical Thinking, Series 7, Start-ups, Business, Cross-functional Team..., Customer Experience, Operations Management, Web Development, PHP, CSS, HTML, jQuery, JavaScript, SQL, Web Content Management
Education
University of Phoenix 2008 — 2010
Associates of Business, Business Administration and Management, General
Taos December 2014 - Present
Teleperformance September 2013 - December 2014
Unisys January 2013 - May 2013
Mindlance July 2012 - January 2013
CenturyLink October 2009 - February 2012
DIRECTV July 2001 - August 2009
EDS December 2000 - June 2001
Walmart June 1997 - October 2000
Skills
Troubleshooting, Technical Support, Windows 7, Customer Service, SharePoint, Network Administration, Help Desk Support, Computer Building, Computer Maintenance, Call Centers, Access, Active Directory, Windows Server, Windows, Printers, Call Center, Computer Hardware, Computer Hardware..., HTML 5, CSS, CompTIA A+ Certification, Networking
Education
University of Phoenix 2009 — 2011
Bachelors, Information Technology: Networking and Telecommunications
Ricks College 1996 — 1998
Associates, Business Management
CenturyLink 1999 - Present
QWEST / Business Markets Group September 1998 - September 2007
Skills
Managed Services, Customer Service, SIP Trunking, Co-location, Private Line, Telecommunications, Data Center, MPLS, Optical Fiber, WAN, Networking, PRI, Salesforce.com, Solution Selling, IP, Telephony, Hosted Services, Video Conferencing, Ethernet, Sales Engineering, Wireless, Adtran, Direct Sales, CPE, T1, DWDM, Unified Communications, Long Distance, Avaya, LAN-WAN, Call Centers, Metro Ethernet, Channel Partners, Cloud Computing, Network Design, SIP, VoIP, Internet Services, IP PBX, DS3, Frame Relay, Professional Services, Juniper, Selling, Cisco Technologies, Broadband, Fiber Optics
Education
University of Sioux Falls 1996 — 1998
BA
Bankers Life April 2014 - Present
CenturyLink September 2010 - October 2013
Staffing Solutions 2012 - October 2012
CenturyLink September 2010 - December 2011
WDS, LLC April 2008 - January 2010
Lyon County School District July 1998 - March 2008
Skills
National Career..., HR Generalist Federal &..., Employee Benefits, Microsoft Excel, Customer Satisfaction, Benefits Administration, Employee Relations, Performance Management, Talent Acquisition, HRIS, Human Resources, Recruiting, Talent Management, HR Policies, Employee Engagement, Onboarding, Workforce Planning, Payroll, Training, Interviews, Hiring, Personnel Management, Policy, FMLA, Management, Internet Recruiting, Conflict Resolution, New Hire Orientations, Employment Law, Organizational..., Deferred Compensation, Leadership Development, Sourcing, Executive Search, ADP Payroll, Job Descriptions, HR Consulting, Vendor Management, Benefits Negotiation, Strategic Planning, Career Development, Time Management, Technical Recruiting, Staff Development, Temporary Placement, Program Management, Customer Service, Screening, Budgets, Employee Training
Education
University of Phoenix 2009 — 2011
Bachelor of Science in Business, Human Resources Management
Axia - University of Phoenix 2006 — 2008
Associate of Arts (AA), Information Technology-Visual Communications
Anadarko Petroleum August 2011 - Present
CenturyLink March 2011 - October 2011
Los Angeles Unified School District January 2010 - April 2011
Shesha Consulting Inc February 2003 - May 2010
Shell Oil Company, Houston, TX November 2007 - December 2009
Shesha Consulting Inc February 2003 - December 2009
Center Point Energy, Houston, TX May 2007 - March 2008
Ferro Corporation, Cleveland OH January 2007 - June 2007
Shell Chemicals, Houston TX February 2003 - December 2006
Reliant Energy, Houston TX January 1998 - February 2003
Skills
Interfaces, Employee Benefits, Integration, Human Resources, Recruiting, SAP HR, SAP R/3, Payroll, Time Management, ABAP, Data Conversion, Business Analysis, SAP, SAP ERP, Business Process, Consulting, SAP Implementation, Master Data, Change Management, ERP
Education
Columbus University 1999 — 2001
BA, Business Administration
University of South Africa/Universiteit van Suid-Afrika 1984 — 1987
Datametrics, Information Technlogy
CenturyLink 2002 - Present
Embarq November 2000 - Present
CenturyLink 2009 - 2011
CenturyLink 2002 - 2010
Education
University of Phoenix 2009 — 2011
AA in IT w/ Netowrking, IT
CenturyLink October 2013 - Present
Vision For Success, LLC January 2004 - Present
Cricket Communications 2011 - September 2013
Summit Technical Solutions, LLC 2010 - 2011
IBM Global Services September 1997 - October 2003
JPMorgan, NCR, Constell Consulting Group 1987 - 1997
Skills
Program Management, Vendor Management, Business Analysis, Change Management, PMP, Business Intelligence, IT Strategy, PMO, Integration, Business Process..., Management Consulting, Telecommunications, SDLC, Project Portfolio..., Project Management, Process Improvement, Team Leadership, Team Building, Software Project..., Contract Negotiation, Training, Entrepreneurship, Strategic Planning, Management, Leadership, Business Process, Start-ups, Strategy, Project Planning, SaaS, Organizational..., Consulting, Governance, Enterprise Software
Education
University of Phoenix 2003 — 2007
Doctoral Studies in Organizational Leadership
Fairleigh Dickinson University 1982 — 1984
MBA, Business Management
CenturyLink April 2014 - Present
CenturyLink April 2011 - April 2014
Sr. Process Analyst 2000 - 2011
QWEST COMMUNICATIONS CORP June 1998 - 2000
USWest June 1994 - June 1998
Skills
Telecommunications, Requirements Analysis, Business Analysis, Integration, Microsoft Office, Microsoft Excel, Microsoft Word, Visio, Mentoring, Team Facilitation, Process Improvement, Vendor Relations, User Acceptance Testing, Business Process..., Problem Solving, Operating Systems, Grasp New Concepts..., Method Development, Customer Relations, Partnerships, Management, Business Process, Access, Networking
Education
Univeristy of Phoenix OnLine 1999 — 2001
Bachelor's degree, Business Administration and Management, General
University of Phoenix 1999 — 2001
Bachelor of Business Administration (BBA), Business Administration and Management, General
CenturyLink July 1998 - Present
Verio, Inc. December 1996 - December 1998
ServiceTech, Inc. April 1996 - December 1996
Education
University of Rochester 1992 — 1996
BS, Molecular Genetics
Jefferson County, Colorado July 2014 - Present
CenturyLink June 2010 - June 2014
MphasiS October 2005 - May 2010
Skills
Project Management, PMP, ITIL Process, .NET, IBM Mainframe, C# 4.0, ASP.NET, Microsoft SQL Server, SDLC
Education
University of Rajasthan 2001 — 2005
Bachelor of Engineering (B.E.), Information Technology
CenturyLink July 2011 - August 2012
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Web Design, Web Development
Education
University of Phoenix 2015 — 2019
Bachelor of Applied Science (B.A.Sc.), Information Technology
University of Phoenix 2015 — 2019
Bachelor's degree, Information Technology
CenturyLink August 2014 - Present
CenturyLink November 2012 - August 2014
CenturyLink January 2009 - November 2012
QWEST COMMUNICATIONS CORP October 1999 - January 2009
U.S. Army October 1996 - October 1999
Skills
Telecommunications, Team Leadership, Management, Leadership, Process Improvement, Cross-functional Team..., Call Centers, Managed Services, IP, Vendor Management, MPLS, Ethernet, Telephony
Education
University of Phoenix-Utah Campus 2002 — 2005
Bachelor of Science Business Management, Business Administration and Management, General
My Advocate for Health September 2014 - February 2015
ACG April 2014 - September 2014
CenturyLink January 2013 - July 2013
Walmart February 2012 - September 2012
Skills
Customer Service, Data Entry, Reporting & Analysis, HR Policies, Computer Proficiency, Communication, Typing, Phone Etiquette, Microsoft Office, Microsoft Excel, Microsoft Word, Email, Childcare, Food & Beverage, Administration, Inbound Marketing, Outbound Marketing, Sales, Quality Assurance
Education
University of Phoenix 2012 — 2013
Human Resources Management and Services
DIRECTV March 2014 - Present
DIRECTV March 2013 - Present
CenturyLink March 2007 - March 2013
Qwest Communications 2005 - 2007
Qwest Communications 2004 - 2005
Qwest Communications 2003 - 2004
Skills
Motivational Management, Team Building, Cross-functional Team..., Sales Management, Staff Development, Escalation Management, Call Center, Customer Service, Customer Retention, Motivation, Project Management, Operations Management, Call Centers, Training, Customer Experience, Team Leadership, Performance Management, Coaching, Incident Handling, Sales Operations, Management, Leadership, Telecommunications, Strategic Planning, Customer Satisfaction, Sales, Strategy, Budgets, Analysis, Wireless, Business Strategy, Direct Sales, Process Improvement, Vendor Management, Account Management
Education
University of Sioux Falls 2010 — 2012
MBA
Dana College 2000 — 2003
Bachelor of science, Business Administration
Daniel J Gross High School 1995 — 1999
Special Operations Technology Inc February 2014 - Present
CenturyLink April 2013 - February 2014
Exelis December 2011 - February 2013
U.S. Army June 2010 - December 2010
U.S. Army June 2009 - June 2010
U.S. Army December 2006 - March 2008
U.S. Army April 2004 - April 2006
U.S. Army April 2004 - April 2006
University of South Carolina October 1999 - December 2000
Skills
Cisco Routing &..., Network Administration, Cisco Call Manager, Cisco VoIP, Troubleshooting, TCP/IP, Remedy AR System, Security+, Retina, Active Directory, Security, Information Assurance, Cisco IOS, Security Clearance, DoD, COMSEC, Software Installation, Network Security, Military, Fiber Optic Cable, Satellite Communications, TACLANE, Visio, Solarwinds, Technology Solutions, Networking, Cisco Technologies, WAN, Cisco Routers, CompTIA, LAN-WAN, CCNA, DHCP, VMware, Network+, Technical Training, Computer Security, Routers, Network Engineering, System Administration, CompTIA Security+
Education
Fort Gordon Army Signal Center 2006 — 2006
Information Systems Technician, MOS 25B
Fort Gordon Army Signal Center 2003 — 2003
Network Switching Systems Operator/Maintainer, MOS 31F
University of South Carolina-Columbia 1995 — 2000
B.S., Information Management
Beaufort High School 1992 — 1995
HS Diploma
Vaisala June 2013 - Present
The Bridge Christian Church 2007 - Present
Royal Buick, GMC, Cadillac January 2013 - June 2013
Full time student May 2010 - May 2013
CenturyLink February 2010 - September 2012
Channel Choice TV September 2008 - February 2010
Comcast Cable June 2008 - August 2008
DIRECTV November 2006 - June 2008
Dish Network November 2004 - November 2006
Skills
Projects, Sales, Customer service, Telecommunications, Installation, Information Technology, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Microsoft Project, Microsoft Visio, SQL, Java, HTML, CSS, UNIX, Linux, Network Administration, Team Building, Cross Promotions, DSL, Fiber Optics, LAN-WAN, WAN, Volunteer Management, Team Leadership, Team Management, Team-oriented, Cross-functional Team..., Team Problem Solving, Public Speaking, Motivational Speaking, Presentations, Sales Presentations, Technical Presentations, Written & Oral..., Persuasive Presentations, Customer Service, Visio, Software Installation, MS Project, PowerPoint, Technical Support, Customer Satisfaction, Access, CRM, Windows, Databases, Time Management
Education
University of Phoenix 2010 — 2013
BS, Information Technology, 3.9 GPA
Teach By DVD, Inc April 2007 - Present
Total Life Coaching, Inc. April 2015 - Present
CenturyLink April 1999 - Present
Skills
Management, Direct Marketing, Video Production, Entrepreneurship, Telecommunications, Marketing, Social Networking, Strategic Partnerships, Digital Media, Video Editing, Video, SEO, Social Media Marketing, Business Strategy, Software Documentation, CRM, Multimedia, Networking, Online Advertising, Lead Generation, Internet Video..., Web Video, Leadership, Email Marketing, Best Selling Author, New Business Development, Leadership Development, Project Management
Education
University of Phoenix 2002 — 2010
Bacherlor of Science, Business Mangement
n/a
Apple July 2015 - Present
AT&T September 2014 - April 2015
CenturyLink January 2013 - April 2014
Everest Institute July 2009 - May 2010
Everest Institute October 2007 - July 2009
PRC July 2006 - October 2007
Direct Impact/Burnett Staffing October 2006 - January 2007
Precision Tune Auto Care April 2006 - October 2006
Skills
Talent Acquisition, Customer Service, Interviews, Access, Admissions, Sales, Testing, Enrollment Management, Employee Benefits
Education
University of Phoenix 2013 — 2015
Associate's Degree, Criminal Justice/Law Enforcement Administration
University Of Texas
High School
CenturyLink March 2015 - Present
Indirect Report Representative for Verizon Wireless August 2014 - March 2015
Advanced Call Center Technologies August 2012 - November 2013
CenturyLink May 2006 - August 2012
Advanced Call Center Technologies January 2003 - May 2006
Cendant Inc. December 2000 - January 2003
Heilig Meyers January 2000 - December 2000
Skills
BPO, Call Centers, Workforce Management, Operations Management, Outsourcing, Contact Centers, Vendor Management, Customer Satisfaction, Process Improvement, Customer Experience, Call Center Development, Performance Management, Leadership, CRM, Customer Retention, Training
Education
University of Phoenix 2009 — 2014
Associate of Arts (A.A.), Business Fundamentals, 3.0
Sears Home Services January 2013 - Present
EXIT REALTY June 2012 - Present
Yoga Leela November 2007 - Present
Entravision Communications 2011 - 2012
CenturyLink 2010 - 2011
Natural Awakenings Magazine, 2007 - 2010
El Alquimista Gift Shop & Books 2001 - 2007
Education
University of Puerto Rico-Mayaguez 1992 — 1997
BS in Business Administration
Northwest Technical College
American Viniyoga Institute
Ann Wigmore Institute
Total Fitness & Wellness Center
Sampoorna Yoga Teacher
Viniyoga
Teacher
CenturyLink November 2013 - Present
CenturyLink April 2010 - November 2013
CenturyLink April 2009 - April 2010
CenturyLink August 2006 - April 2009
CenturyLink February 2005 - August 2006
CenturyLink January 1998 - January 2005
UPS January 1996 - January 1998
Skills
..., Excellent oral and..., Advanced digital and..., Data communications..., Proficient in SAP,..., Telecommunications, Team Leadership, Customer Service, Training, Call Centers, Leadership, Project Planning, Account Management, Computer Network..., Solution Selling, Salesforce.com, Program Management, CRM, Team Building, Cross-functional Team..., Business Analysis, Customer Satisfaction, Time Management, Coaching, Management, VoIP, Process Improvement, Troubleshooting, Customer Experience, Wireless, Project Management, IP, Networking, Vendor Management, Telephony, Ethernet, WAN, MPLS, Integration, Data Center, Managed Services, SIP, Routers, DSL, Fiber Optics, LAN-WAN, T1, Product Management, Switches, Disaster Recovery
Education
University of Phoenix 2003 — 2006
MBA, Global Business Management
ITT Technical Institute 1998 — 1999
Bachelors, Electronics Engineering
ITT Technical Institute 1996 — 1998
Associates, Electronics Engineering
CenturyLink October 2009 - Present
Embarq January 2006 - October 2009
Sprint 1994 - 2006
Health Services Foundation, UVA Medical Center 1991 - 1994
Health Services Foundation, UVA Medical Center 1986 - 1991
Education
University of Reading 1984 — 1985
PGCE, Post Graduate Certificate in Education
University of Reading 1979 — 1983
BSc Hons, Mathematics and Computer Science
High Pavement Sixth Form College 1977 — 1979
High Pavement Grammar School 1972 — 1977
Great Divide Brewing Company May 2015 - Present
CenturyLink November 2014 - May 2015
Rio Tinto January 2014 - September 2014
Rio Tinto June 2012 - September 2014
Rio Tinto January 2011 - June 2012
Rio Tinto May 2008 - January 2011
McEntire Produce, Inc. 2007 - 2008
Kelly Services 2006 - 2007
Nissan North America May 2006 - August 2006
Skills
Employee Relations, Recruiting, Human Resources, Benefits Administration, Employee Benefits, Sourcing, Interviews, New Hire Orientations, FMLA, Screening, Resume Writing, ADP Payroll, Workforce Planning, Leadership, Personnel Management, Temporary Staffing, SAP, Onboarding, Temporary Placement, Training, Succession Planning, Management, Deferred Compensation, Performance Management, Labor Relations, Taleo, Hiring, HRIS, Talent Management, HR Policies, Talent Acquisition, Coaching, Job Descriptions, Technical Recruiting, College Recruiting, HR Consulting, Employee Training, Graduate Recruitment, SAP HR, Internet Recruiting, Conflict Resolution, Benefits Negotiation, Career Development, HR Transformation, Remuneration, Performance Appraisal, Industrial Relations, Job Fairs, Screening Resumes, Budgets
Education
University of South Carolina - The Moore School of Business 2005 — 2006
MHR, Human Resources
University of South Carolina-Columbia 1996 — 2000
BS, Business Management & Marketing
CenturyLink July 2005 - Present
Olive Osmond Hearing Fund November 2011 - August 2014
Qwest Communications May 1999 - April 2011
Qwest Communications March 2001 - July 2005
Qwest January 2001 - January 2003
Skills
Sales Management, Training Skills, Hiring, Performance Management, Interviewing, Telecommunications, Customer Service, Call Center, Budgeting, Team Building, Team Leadership, Customer Relations, Data Analysis, PowerPoint, Quality Management, Teaching, Recruiting, Training, Budgets, Call Centers, Leadership, Sales, Employee Training, Management, Strategy, Customer Experience, Human Resources, Direct Sales, Customer Retention, Customer Satisfaction, Coaching, Sales Process, Cold Calling, Vendor Management, Account Management, Salesforce.com, Solution Selling, Interviews
Education
University of Phoenix
MBA
Starwood Hotels & Resorts Worldwide, Inc. May 2014 - Present
CenturyLink February 2014 - May 2014
USAA February 2011 - October 2013
Ace Publishing
Cox Media October 2001 - July 2009
Cox Media 2004 - 2007
Cox Communications 2002 - 2003
Centralia Cultural Society August 1994 - July 2001
Charter Media 1999 - 2001
Skills
Recruiting, Customer Service, Team Building, Training, Technical Writing, Process Improvement, Management, Coaching, Teamwork, Leadership, Sales Operations, Strategic Planning, Cross-functional Team..., Program Management, Team Leadership, Microsoft Excel, Call Centers, Human Resources, Microsoft Word, Vendor Management, Inventory Management, Account Management, Budgets
Education
University of Phoenix 2007 — 2009
BSM, Management
CenturyLink February 2014 - Present
Sprint September 2004 - October 2013
Nextel Partners August 2002 - September 2004
Skills
Sales Operations, M2M, Training, Leadership, Telecommunications, Wireless, CRM, Sales, CDMA, Customer Satisfaction, Customer Retention, 4G, Mobile Devices, Vendor Management, Managed Services, Sales Management, Project Management, Cellular Communications, Salesforce.com, Solution Selling, Unified Communications, Call Centers, Mobile Technology, Customer Experience
Education
University of Phoenix 2005 — 2006
Masters, Business Administration
University of Iowa, Tippie College of Business 1996 — 2002
B.B.A, Economics
Time Warner Cable January 2013 - Present
Orkin Pest Control December 2011 - January 2013
CenturyLink June 2005 - November 2011
US Navy Reserve August 1996 - May 2009
Coast to Coast Security August 1996 - April 1999
US Navy July 1987 - August 1996
Skills
Military, Security Clearance, Program Management, Navy, Team Leadership, Process Improvement, Operations Management, Microsoft Office, Telecommunications, Security, Troubleshooting, Team Building, Quality Assurance, Problem Solving, Electronics, Strategic Planning, T1, POTS, Repeaters, Network Cards, Mentoring, Supervisory Skills, Operation, Scheduling, Planning, Organizational..., Administration, Technical Training, Inventory Management, Public Speaking, Coaching, Risk Management, Project Management
Education
University of Phoenix 2005 — 2008
B.S., Information Technology
CenturyLink Communications October 2011 - Present
CenturyLink October 2011 - Present
Century Link Communications March 2009 - October 2011
CenturyLink Communications March 2009 - October 2011
Qwest March 2009 - May 2011
Qwest March 2002 - March 2009
CenturyLink Communications March 2001 - March 2009
CenturyLink Communications January 1998 - March 2001
Skills
Telecommunications, Call Center, Vendor Management, VoIP, Wireless, Process Improvement, Telephony, Cross-functional Team..., Avaya, Broadband, Project Management, Business Analysis, Program Management, Ethernet, Computer Network...
Education
University of Phoenix 2009 — 2011
Undergraduate, Business Management
University of Phoenix 2007 — 2009
Associates, Business
CenturyLink August 2008 - Present
Skills
VoIP, MPLS, Telecommunications, Cisco, CPE, Network Design, Sales Engineering, Consultative Selling, Unified Communications, SIP Trunking, IP, Colocation, WAN, Call Center, Managed Services, Ethernet, Private Line, LAN/WAN, Telephony, SIP, Solution Selling, Collocation, Adtran, Avaya, Telecommunications Sales, Long Distance, Juniper, Firewalls, Cloud Computing, Hosting, Data Center, T1, Security, DWDM, Carriers, Contract Negotiations, Managed Hosting, ATM, Switches, SDH, PBX, Account Management, Hosted Services, IP PBX, Network Security, Disaster Recovery, Frame Relay, Co-location, Metro Ethernet, Selling
Education
University of San Francisco 1984 — 1986
MBA
University of San Francisco 1980 — 1984
Business Administration
Ericsson March 2014 - Present
Ericsson / Business, Operations & Technology Consulting December 2012 - March 2014
NetCracker Technology Corporation / NEC July 2006 - December 2012
CenturyLink September 2003 - January 2006
American Tower/ Verestar November 2001 - September 2003
US Army August 1996 - August 2001
Skills
Team Building, Customer Service, Mentoring, People Skills, Change Management, Resource Management, SDLC, Telecommunications, Program Management, Strategic Planning, Negotiation, Cross-functional Team..., Process Improvement, Microsoft Office, International Project..., Security Clearance, Software Project..., Military Experience, IT Service Management, Information Technology, Contract Negotiation, Technology Management, Project Management, Budgets, Consulting, Product Management, Network Design, Operational Efficiency, Project Governance, Business Analysis, Software Development, Requirements Analysis, IT Strategy, Business Process..., Data Center, Team Leadership, Change Control, Wireless, Project Planning, Open Source Software, Quality Assurance, Turn Around Management, Integration, Vendor Management, ITIL, PMO, Outsourcing, Offshore Resource..., P&L Management, Leadership
Education
Webster University 2007 — 2010
MBA, Masters in Business Administration
University of Phoenix 2003 — 2005
Bachelor of Science, Business Management
U.S. Army Schools 1996 — 2001
St Mary's College - CIC - Alumni 1984 — 1991
CenturyLink 2002 - Present
Embarq 2002 - Present
Guardian ad Litem April 2003 - December 2009
US LEC of January 2000 - January 2002
Adelphia Business Solutions January 1999 - January 2000
Coldwell Banker January 1987 - January 1999
Coldwell Banker January 1987 - September 1998
Coldwell Banker January 1987 - September 1998
Ann's Country Corner January 1982 - January 1986
Education
Florida Real Estate
University of Phoenix
Bachelor of Science, Management
Webster College
CenturyLink July 2012 - Present
Comcast January 2004 - July 2012
Qwest March 1999 - January 2002
ROI Recruiting April 1997 - June 1998
Korean English Institute March 1996 - April 1997
Skills
Telecommunications, Salesforce.com, Microsoft Applications, Ethernet, Solution Selling, Channel Partners, Cloud Computing, Cloud Consulting, Managed Services, Managed Hosting, Colocation, SaaS, Project Management, VoIP, Co-location, Business Intelligence
Education
University of Puget Sound 1989 — 1993
University High School 1987 — 1989
High School Diploma
TRAC Intermodal August 2015 - Present
CenturyLink March 2009 - August 2015
Embarq March 2006 - February 2009
Skills
SQL, Databases, Oracle, PL/SQL, Microsoft SQL Server, Customer Service, SDLC, XML, Data Warehousing, Telecommunications, Database Design, Visio, Requirements Analysis, T-SQL, Business Analysis, Project Management, Software Project..., Vendor Management, Agile Methodologies
Education
University of Pune
Bachelor in computer science
Pomeroy It Solutions December 2014 - Present
CenturyLink July 2010 - December 2014
Embarq May 2009 - August 2010
Embarq February 2008 - May 2009
Velocita Wireless May 1993 - October 2007
United States Marine Corps January 1991 - January 1993
Skills
Engineering Management, Outside Plant, Adtran, Network Design, VoIP, IP, Telecommunications, Frame Relay, Network Operations, Network Systems, Network Engineering, Computer Hardware, Troubleshooting, Wireless Networking, Data Center, Switches, Cisco Technologies, Computer Network..., Routers, Network Security, MPLS, WAN, Wireless, Ethernet, LTE, Microwave, Cellular Communications, Mobile Devices, RF, T1, Telephony, Fiber Optics, Unified Communications, LAN-WAN, Managed Services, WiFi, TCP/IP, Cabling, Integration, Hardware, Networking, VPN, DSL, Testing, SIP, Vendor Management, Network Architecture, Product Management, Routing, System Deployment
Education
University of Phoenix 2002 — 2007
Bachelor of Science, Business Management
Ricoh Americas Corporation August 2015 - Present
TESSCO Technologies August 2012 - August 2015
CenturyLink September 2009 - August 2012
Embarq July 2006 - September 2009
Embarq November 2005 - July 2006
Sprint December 2001 - November 2005
Skills
Salesforce.com, Competitive Analysis, Strategy, Product Management, Lead Generation, Business Development, Management, Marketing, Sales, Leadership, B2B, Direct Marketing, Marketing Strategy, Training
Education
University of Pittsburgh 1995 — 1996
Elementary Education Certifcation Program, Elementary Education
University of South Carolina-Columbia 1990 — 1994
Bachelor of Arts, Sociology
CenturyLink October 2004 - Present
South Western Bell April 1980 - July 1999
Skills
Sales Operations, Solution Selling, Selling, Channel, Direct Sales, Management, Sales, Training
Education
University of Phoenix 1998 — 2006
San Juan High School
CenturyLink February 2007 - Present
Qwest Communications March 2006 - February 2007
Qwest Communications March 2001 - March 2006
AT&T April 1999 - March 2001
Chase 1997 - 1999
Skills
Strategic Partnerships, Product Management, Business Development, Account Management, Managed Services, Co-location, Marketing Strategy, Strategy, Sales Operations, Selling, Telecommunications, Enterprise Software
Education
University of Pittsburgh - Joseph M. Katz Graduate School of Business 1995 — 1997
Master of Business Administration (MBA), Marketing/Marketing Management, General
Westminster College (PA) 1989 — 1993
Bachelor of Arts, Business Management
CenturyLink July 2013 - Present
CenturyLink Technology Solutions 2013 - 2014
Orlando Magic July 2008 - April 2012
Orlando Magic February 2000 - June 2008
Skills
Sports Marketing, Community Relations, Sports Management, Sponsorship, Sports, Public Speaking, Community Development
Education
University of Phoenix 2000 — 2002
Bachelor of Science (B.S.), Business Administration and Management
CenturyLink March 2006 - Present
CenturyLink February 2003 - March 2006
AT&T Broadband Cable Company April 2000 - December 2002
MediaOne Cable Company April 1998 - March 2000
Education
University of Phoenix 1997 — 2000
Bachelor of Science in Business Management, Business Administration and Management, General
Regis University 1987 — 1998
Total Quality Management Service Certificate
University of Phoenix 1990 — 1991
Total Quality Management Service Certificate
CenturyLink April 2011 - Present
Qwest Communications April 2007 - April 2011
The Home Depot July 2003 - April 2007
Training Corporation January 2003 - July 2003
Autoliv ASP June 1994 - January 2003
Skills
Human Resources, Employee Relations, Performance Management, HRIS, Labor Relations, Recruiting, Training, Project Planning, Talent Acquisition, Deferred Compensation, Personnel Management, Employee Training, Employee Engagement, New Hire Orientations, Employee Benefits, Management, Interviews, Leadership, Job Descriptions, FMLA, Talent Management, Benefits Administration, Call Centers, Program Management, Career Development, Workforce Planning, Coaching, HR Policies, Onboarding, PeopleSoft
Education
University of Phoenix
BS/BA
CenturyLink June 2013 - Present
Oracle/USMC March 2011 - Present
VRX ELISEAN ENTERPRISES LLC 2009 - Present
Hewlett-Packard March 2008 - Present
TAC Worldwide March 2008 - May 2009
HDS 2000 - 2005
Skills
Storage Area Networks, Storage, SAN, NAS, Disaster Recovery, Data Center, Virtualization, High Availability, VMware, Solaris, VMware ESX, Cisco Technologies, ITIL, Active Directory, Linux
Education
University of Pittsburgh
BA, ASTRO-PHYSICS
The Home Depot August 2014 - Present
The Home Depot April 2012 - Present
CenturyLink February 2009 - March 2012
Qwest August 2004 - February 2009
Qwest April 2003 - July 2004
Qwest April 2000 - April 2003
Providian Financial 1998 - 2000
Discover Card 1994 - 1998
Campbell Soup Company 1992 - 1994
Skills
Call Center, Telecommunications, Customer Experience, Problem Solving, Budgeting, Customer Satisfaction, Call Centers, Sales Management, Process Improvement, Direct Sales, Sales, CRM, Budgets, Management, Coaching, Training, Customer Retention, Customer Service, Analysis, Project Management, Project Planning, Account Management, Leadership, Vendor Management, Team Leadership, Strategy, Solution Selling, Selling, Performance Management, Cross-functional Team..., Team Building, Sales Operations, Time Management, Interviews, Salesforce.com, Forecasting, Competitive Analysis, Operations Management, Sales Process, Quality Assurance, Product Management, Data Analysis, Business Development, Program Management, P&L Management, Employee Training, Managed Services, Strategic Partnerships, Business Process..., Product Marketing
Education
University of Phoenix 1999 — 2001
Masters, Masters in Business Administration
University of Phoenix 1994 — 1998
Bachelors, Business Management
CenturyLink July 2011 - Present
CenturyLink formerly Qwest Communications February 2010 - July 2011
Qwest Communications March 1999 - February 2010
AT&T December 1985 - March 1999
Skills
Telecommunications, IP, Managed Services, VoIP, Ethernet, Project Planning, Process Improvement, MPLS, Telephony, Network Design, Integration, DWDM, Solution Selling, Management, Wireless, Fiber Optics, Cross-functional Team..., Vendor Management, Co-location, Forecasting, Broadband, Program Management, Leadership
Education
University of Phoenix 1996 — 1999
Total Quality Management
CenturyLink November 2011 - Present
CenturyLink February 2008 - November 2011
QWEST COMMUNICATIONS CORP April 2006 - February 2008
Skills
Telecommunications, Telephony, VoIP, Vendor Management, Call Center, Program Management, MPLS, Managed Services, Cross-functional Team..., Project Management, Wireless, Call Centers, DSL, Integration, T1, Project Planning, Unified Communications, Team Leadership, DWDM, Data Center, Visio, Network Design, Contract Negotiation, Process Improvement, IP, Ethernet, Optical Fiber, Customer Experience, Procurement, PMP, Account Management, Management, Product Management, Troubleshooting, Networking, Broadband
Education
University of Phoenix 1998 — 2000
Masters of Science, Computer information systems
University of Phoenix 1995 — 1997
BS, Business Management
Harry S Truman Highschool
CenturyLink July 1998 - Present
U S WEST February 1995 - July 1998
U S WEST March 1989 - February 1995
U S WEST February 1978 - March 1989
Skills
Telecommunications, Wireless, IP, VoIP, SS7, Telecommunications..., Computer Network..., Troubleshooting, Telephony, SIP, Routing, Switches, Customer Service, Unified Communications, DWDM, MPLS, T1, DSL
Education
University of Phoenix-Colorado Campus 1995 — 1996
Telephony
Arvada West High School 1975 — 1977
CenturyLink 2014 - Present
Affinity Gaming LLC August 2011 - September 2014
ZYXZI November 2009 - August 2011
South Point Casino August 2006 - December 2009
Coast Casinos August 1996 - August 2006
Vegas World 1992 - 1995
Vegas World 1992 - 1995
Skills
Casino, Active Directory, Gambling, Management, Telecommunications, Budgets, Project Management, Information Technology, Team Building, Microsoft Exchange, Security, Disaster Recovery, Gaming, Windows Server, Networking, Operations Management, IT Management, Troubleshooting, Gaming Industry, Microsoft SQL Server, Team Leadership, System Administration, Executive Management, VMware, Hospitality, Virtualization, Network Administration, Hyper-V, Servers, Cisco Technologies, IT Operations, IT Strategy
Education
Western Governors University 2014 — 2016
Master's Degree, Computer and Information Systems Security/Information Assurance
University of Phoenix 2003 — 2007
Bachelors, IT
Mcgavock High Scool
Independent Consultant 2006 - Present
CenturyLink January 2000 - Present
Raytheon Systems Company January 1996 - June 2000
Skills
Procurement
Education
University of Phoenix 2009 — 2012
DM/IST, Information Systems and Technology
Keller Graduate School of Management 2007 — 2008
MPM, Health Services Management
Keller Graduate School of Management 2006 — 2008
MNCM, Network and Communication
Keller Graduate School of Management 2005 — 2007
MBA, General Business
Devry University 2003 — 2004
BSTM, Technical Management
ITT Technical Institute 1993 — 1997
BASEET, Electronics Engineering
CenturyLink 2014 - Present
City of Mesquite July 2011 - May 2014
Reliance Connects March 1997 - 2014
Virgin River Hotel and Casino 1993 - 1997
Skills
Customer Service, Project Management, Marketing Communications, Marketing Research, Consulting, Political Management, Political Advertising, Advertising Management, Marketing Operations, Telephony, Cable Television, Internet Services, Grassroots Marketing, Grass Roots Campaigns, Grassroots Organizing, Marketing Management, Team Building, Strategic Partnerships, Leadership, Small Business, Public Relations, Telecommunications, Marketing Strategy, Marketing, Networking, Strategic Planning, Cloud Computing, Sales, Customer Satisfaction, Business Development, Online Marketing, Product Marketing, Strategic Communications, Strategy, Team Leadership, Event Management, Email Marketing, Management, Grassroots, Public Speaking
Education
University of Phoenix 1998 — 2000
BS, Business Management
University of Phoenix 1998 — 2000
BS Business Management, Business/Management
Looking for a new and exciting opportunity June 2015 - Present
CenturyLink November 2011 - June 2015
Qwest Communications May 2007 - November 2011
US Army April 1985 - October 2005
Skills
Telephony, Telecommunications, VoIP, Ethernet, Managed Services, Leadership, Management, Team Building, Process Improvement, Computer Network..., Training, Fiber Optics, MPLS, T1, Unified Communications, Broadband, Networking, Operations Management, Cross-functional Team..., Leadership Development, Organizational..., Customer Service, Customer Retention, Sales Operations, Network Design, Team Leadership, Service Delivery, DSL, Project Management, Telecommunications..., Wireless Networking, WAN, Customer Satisfaction, Wireless, Cloud Computing, Operational Planning, Microsoft Office, Training Delivery, Performance Management, Performance Appraisal, Performance Improvement, Budgets, Change Management, Network Centric..., Cross Functional Team..., Regulatory Compliance
Education
University of Phoenix 2013 — 2016
Master of Business Administration (MBA), Business Administration and Management, General
University of Phoenix 2004 — 2010
BSM, Management
Barton County Community College 1994 — 1997
Associate of Arts and Sciences (A.A.S.), General Studies
Albuquerque Academy 1981 — 1984
High School
CenturyLink Supervisor Network OperationsCenturyLinkSeptember 2010 - Present
Education
University of Phoenix 2009 — 2012
AAIT BSB/IS, Bachelors of Science In Business/Information Systems
CenturyLink August 1982 - Present
Skills
Fiber Splicing, Transitional Fiber..., Microsoft Excel, Microsoft Office, Canvas, Visio, TIRKS, Digital Loop Carrier, Multiplexers, DWDM Equipment, DLE-DT, Digital Loop Carrier..., Asymmetric Digital..., (X) Digital Subscriber..., SONET/OSI, OSPFM, COEFM, DWDM, Optical Fiber, DSL, Ethernet, Telecommunications, Fusion Splicing, Fiber Optics, Broadband, Telephony, VoIP, Metro Ethernet, Network Design, MPLS, SDH, IP, Network Architecture, T1, WAN, Computer Network..., Network Engineering, SIP, LAN-WAN, Wireless
Education
University of Phoenix 1994 — 1999
BSBIS, Business and Information Systems
Webster University Denver Campus
Master of Business Administration (MBA)
Walt Disney Parks & Resorts U.S. September 2013 - Present
BBA Aviation plc June 2012 - September 2013
Sprint Nextel January 2011 - June 2012
CenturyLink May 2006 - April 2010
Sprint Nextel May 2005 - May 2006
Skills
Fedearl Tax Compliance, State & Local Tax..., Cash Flow Forecasting &..., Cash recovery audit, Strong time management..., Tax, Financial Reporting, Accounting
Education
University of Saint Mary 1997 — 2001
Basehor of Science, Accounting & Busines Administration
CenturyLink April 2011 - Present
Qwest Communications, Inc September 2006 - April 2011
AGL Networks 2003 - 2006
Skills
Telecommunications, Ethernet, VoIP, MPLS, Wireless, IP, DWDM, Optical Fiber, Fiber Optics, Network Design, WAN
Education
University of Pittsburgh 1970 — 1971
Master of Business Administration (M.B.A.)
Villanova University 1966 — 1970
Bachelor's of Electrical Engineering, Electrical Engineering
PEG Bandwidth, LLC April 2015 - Present
PEG Bandwidth, LLC September 2014 - April 2015
CenturyLink July 2014 - September 2014
Windstream Communications December 2005 - September 2013
Simplink August 2002 - December 2005
iBasis May 1998 - March 2002
Geotek December 1997 - May 1998
Triad Cellular August 1995 - December 1997
US Air Force August 1987 - December 1994
Skills
Telecommunications, Cisco Technologies, VoIP, MPLS, IP, Ethernet over Copper, 10G Ethernet, Ethernet Backhaul for..., Operations Management, Management, T1, T3, Accedian, Ethernet, NOC, Customer Support, Metro Ethernet, DSL, LAN-WAN, DWDM, Computer Network..., Switches, Wireless, Optical Fiber, Networking, VPN, Mobile Devices, Telephony, WAN, Broadband, Fiber Optics, Network Design, Managed Services
Education
University of Phoenix 2002 — 2003
Business Administration and Management, General
Freddie Mac August 2010 - Present
CenturyLink October 2009 - June 2010
Zeninfo Tech LLC 2008 - 2010
Skills
Security, Unix, Oracle, SOA, Weblogic, EAI, Middleware
Education
University of South Alabama 2007 — 2008
Master of Science (M.S.)
TelePacific Communications January 2012 - Present
CenturyLink March 1991 - September 2011
Skills
Project Management, Co-location, Business Continuity, Managed Services, SIP Trunking, MPLS, Unified Communications, VoIP, Telecommunications, Long Distance, Telephony, Solution Selling, Avaya, Ethernet, Wireless, PRI, SIP, T1, Metro Ethernet, IP, Data Center, Direct Sales, Call Centers, Hosted Services, WAN, Broadband, Network Design, LAN-WAN, Optical Fiber, DSL, Private Line
Education
University of Phoenix
CenturyLink 2010 - 2014
Qwest - Information Technologies 2008 - 2010
Qwest 2005 - 2007
Qwest - Information Technologies 2001 - 2004
US WEST Communications - Information Technologies 1997 - 2000
Skills
Process Improvement, Telecommunications, Cross-functional Team..., Program Management, Integration, Vendor Management, PMP, Software Project..., Requirements Analysis, Software Development, Project Management, Visio, IT Management, Project Portfolio..., Business Process, Project Delivery
Education
University of Denver - Daniels College of Business
Program Management & Project Management Certificate
University of Phoenix
Business Management
CenturyLink
Skills
Vendor Management, Telecommunications, Sourcing, Cross-functional Team..., Strategic Sourcing
Education
University of Phoenix
Master's of Arts, Organization Management
University of Denver
Bachelors of Arts, Communications
CenturyLink January 2013 - Present
Qwest July 2010 - January 2013
Qwest December 2004 - July 2010
Qwest May 2000 - December 2004
Discover Card November 1999 - May 2000
LDS Hospital May 1998 - October 1999
Child Care December 1995 - October 1998
Skills
VoIP, Call Center, Telecommunications, Ethernet, Organizational..., Organization Skills, Time Management, Organizational..., Windows 7, Microsoft Office, Outlook, TotalView, Call Centers
Education
University of Phoenix 2014 — 2015
Bachelor of Science (BS), Criminology
Westminster College 1992 — 1994
Accounting and Business/Management
Kearns High School 1988 — 1991
Working on Bachelor of Science, Criminology
CenturyLink January 2013 - Present
Metropolitan Domestic Water Improvement District (Metro Water) April 2012 - January 2013
CenturyLink September 2011 - March 2012
AECOM January 2006 - June 2011
Castro Engineering 2003 - 2005
WestLand Resources 2001 - 2003
Government of Eritrea (East Africa), Department of Water Resources March 1996 - January 1997
Skills
Civil Engineering, Hydrology, Drainage, Water, GIS, ArcGIS, Surveying, Environmental Awareness, Hydraulics, Water Supply, Sewer, Construction Management, Construction, Feasibility Studies, Land Development, Road, Highways, Microstation, Contract Management, Stormwater Management, Analysis, Site Plans, Environmental Impact..., Process Scheduler, Water Distribution, Project Planning, Water Quality, Negotiation, Utilities, Environmental, CAD, Spatial Analysis, Modeling, Permitting, Supervisory Skills, Technical Writing, Networking, Project Management
Education
University of San Francisco
Bachelor of Science (B.S.)
Acura of Peoria April 2012 - Present
CenturyLink September 2002 - April 2012
Skills
Customer Retention, Pricing, Leadership, Management, Negotiation, Customer Service, Team Leadership, Automotive, Lead Generation, Competitive Analysis, Retail, Selling, Wireless, Contract Negotiation, Budgets
Education
University of Phoenix 2009 — 2011
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
CenturyLink July 1997 - Present
Skills
Customer Service, Customer Satisfaction, Sales Support, Telecommunications, Team Building, TCP/IP, Cisco, Microsoft Office, Program Management, MS Project
Education
Devry University
Bachelor of Applied Science (B.A.Sc.), Technical Management, A
University of Sioux Falls
Associate of Arts and Sciences (A.A.S.), Accounting and Business/Management, A
CenturyLink February 2011 - November 2011
CenturyLink 2011 - 2011
Aon Hewitt September 2009 - January 2010
CenturyLink June 2007 - December 2008
CenturyLink/Embarq/Sprint February 2001 - June 2007
Education
Albert Merrill Technical School
Diploma, Data Programming/Data Processing
Herbert H. Lehman College
James Monroe H.S
Diploma
University of Phoenix
Westside Vocational Technical School
Centurylink November 2011 - Present
Skills
Troubleshooting, Telecommunications, VoIP, Cisco Technologies, Switches, Process Improvement, Wireless Networking, Networking, Software Installation, Software Documentation, Computer Hardware, Team Leadership
Education
University of Phoenix 2009 — 2011
Associate's degree, Information Technology
CenturyLink May 2015 - Present
CenturyLink January 2007 - May 2015
CenturyLink January 2001 - January 2007
Skills
Telecommunications, Ethernet, MPLS, FTTx, VoIP, IP, Engineering, Fiber Optics, Project Management, Project Planning, ISDN, DSL, GPON, Wireless, Network Design, Optical Fiber, Troubleshooting, Vendor Management, Telephony, Team Leadership, Management
Education
University of Phoenix
CenturyLink August 2008 - October 2010
Skills
Typing, Microsoft Office, Internet, Sales, Customer Retention, Computers, Organization, Call Center
Education
University of Phoenix 2012 — 2014
Airline High School 1990 — 1993
CenturyLink Customer Communication TechCenturyLinkJune 1981 - Present
Education
University of San Francisco
Bachelor of Arts (B.A.), Theology/Theological Studies
CenturyLink November 2009 - Present
Skills
Telephony, Call Centers, VoIP, Vendor Management, Telecommunications, Managed Services, Wireless, IP, MPLS, Unified Communications
Education
University of Phoenix-Colorado Campus 1987 — 1989
Bachelor of Science Business Administration (BSBA), Business, Graduate
CenturyLink 2015 - 2015
United States Army National Guard December 2005 - February 2014
United States Army National Guard October 2011 - November 2012
Skills
Visual Basic, Systems Architecture, Networking Concepts, Cisco IOS, IP, TCP/IP, Routeing, Switching, VOIP telephony, OSPF, ethernet, Network Troubleshooting, Network Mapping, data encapsulation, ICMP, SNMPc, Cat. 5 Cableing, Cisco Call Manager, Managing Virtual..., OS updates
Education
University of South Alabama 2008 — 2014
Information Technology and computer siences, N/A
CenturyLink May 1993 - Present
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop
Education
University of Phoenix 2013 — 2014
Project Management