Charter Communications
Industry: Telecommunications company
DescriptionCharter Communications, Inc. is an American telecommunications company that offers its services to consumers and businesses under the branding of Spectrum. Headquarters: Stamford, Connecticut, United States CEO: Thomas Rutledge (13 Feb 2012–) Revenue: 41.58 billion USD (2017) Number of employees: 94,800 (December, 2017) Subsidiaries: Spectrum Management Holding Company, LLC, Did you know: Charter Communications is the third-largest multichannel video service provider in the US by total subscribers (16,646,000). wikipedia.org
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Charter Communications Employees
i3 Business Solutions, LLC November 2014 - Present
GFT Markets November 2006 - November 2014
GAIN Capital November 2006 - November 2014
Charter Communications February 2005 - November 2006
Comerica Bank November 2003 - January 2005
Meijer November 2000 - April 2003
Skills
Troubleshooting, Technical Support, Software Documentation, Operating Systems, Help Desk Support, Windows, System Administration, Windows 7, Computer Hardware, Active Directory, Salesforce.com, Networking, Microsoft Exchange, Windows Server, XP, Customer Service, Microsoft Office, Information Technology, Windows XP, DNS, SQL, TCP/IP, Wireless Networking, Printers, Laptops, Computer Repair, Access, Call Center, Hardware Support, Call Centers, Citrix, Visio, BMC Remedy, Software Installation, DHCP, Continuum, LogMeIn, Windows 8.1, Android, iOS, Servers
Education
Western Michigan University 1999 — 2004
Bachelor, Business Administration; Computer Information Systems, and
Western Michigan University - Haworth College of Business 1999 — 2004
Bachelor of Business Administration (B.B.A.), Computer Information Systems
Grand Valley State University 1998 — 1999
Charter Communications February 2015 - Present
Charter Communications October 2014 - February 2015
Charter Communications July 2013 - October 2014
Campaign Resource Group March 2013 - June 2013
Justin Amash for Congress April 2012 - December 2012
Justin Amash for Congress April 2010 - November 2010
Skills
Call Centers, Customer Retention, Data Entry, Social Media, Microsoft Excel, Research, Microsoft Word, Customer Experience, Politics, Political Campaigns, Supervisory Skills, Customer Support, Sales, Salesforce.com, CSG
Education
Grand Valley State University 2008 — 2012
Bachelor of Science (B.S.), Political Science
Herbert Henry Dow High School 2004 — 2008
T-Systems 2013 - Present
Windstream Communications January 2012 - July 2013
Charter Communications May 2007 - September 2011
Skills
Networking, Routers, Switches, Customer Service, Technical Support, VoIP, Computer Hardware, Microsoft Office, Microsoft Excel, Microsoft Word, Cisco Technologies, A +, Network +, Telecommunications, NOC Surverillance
Education
ECPI College of Technology 2004 — 2006
Associate's degree, Computer Systems Networking and Telecommunications
Greenville Technical College
A +
Greenville Technical College
Network +
SYNNEX September 2011 - Present
Charter Communications October 2009 - August 2011
HRRS, LLC July 2007 - October 2009
Skills
Sales, Customer Service, Problem Solving, Billing Services, Cold Calling, Marketing, Microsoft Excel, Microsoft Word, Microsoft Exchange, PowerPoint, Microsoft Publisher, IBM AS/400, G2, QuickBooks, Data Entry, Business Development, Account Management, New Business Development, Lead Generation, Customer Retention, B2B, Sales Presentations, Call Centers
Education
Greenville Technical College 2001 — 2003
Associate's degree, Business, Management, Marketing, and Related Support Services
TD Bank June 2012 - Present
Wells Fargo September 2011 - June 2012
ITT June 2010 - June 2011
KBR September 2008 - June 2010
Charter Communications June 2007 - September 2008
Skills
Customer Service, Typing, Microsoft Office, Customer Engagement, Outlook, Administrative..., Simple IRA, Data Entry, Education Funding
Education
Tattnall county High School 1999 — 2003
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Greenville Technical College
Mpossible Events For You October 2014 - Present
Charter Communications March 2012 - Present
Tru Green 2011 - 2011
Skills
Microsoft Excel, Team Building, Process Improvement, PowerPoint, Sales, Retail, Forecasting, Outlook, Strategic Planning, Microsoft Office, Project Management, Sales Operations, Cross-functional Team..., Marketing, Sales Management, Negotiation, Leadership, Customer Service, Microsoft Word, Inventory Management, Account Management, Marketing Strategy, FMCG, Product Development, Management, Customer Satisfaction, Logistics, Purchasing, Operations Management, Training, Team Leadership, Business Planning, New Business Development, Merchandising, Team Management, Teamwork, Market Research, Pricing, Budgets, Coaching, Contract Negotiation, Analysis, Salesforce.com
Education
Greenville Technical College 2006 — 2006
Certificate Program, Meeting and Event Planning
James F. Byrnes High School
Spartanburg Regional Healthcare System February 2015 - Present
MD360 Verdae May 2014 - August 2014
M & M Income Tax Service January 2008 - December 2011
State Legislator June 2006 - December 2007
Charter Communications November 2001 - May 2006
Pic-A-Flick Video June 2003 - December 2004
M & M Income Tax Service August 2000 - October 2001
Skills
Microsoft Office, Microsoft Word, PowerPoint, Customer Service, Microsoft Excel, Typing, Outlook, Administrative..., Data Entry, Office Management, Accounts Payable, Office Administration, Invoicing, Spreadsheets, Fax, Administrative..., Telephone Skills, Training
Education
Greenville Technical College 2010 — 2014
Associate degree, Administrative Office Technology Medical Concentration
Greenville Technical College 1991 — 1997
Associate of Science (A.S.), Legal Clerical & WordPerfect
Mauldin High School 1987 — 1991
Diploma, General Studies
Verizon Wireless May 2014 - Present
Charter Communications November 2013 - Present
Best Buy February 2012 - November 2013
American Eagle Outfitters March 2010 - February 2012
Skills
Customer Satisfaction, Diagnose Technical..., Spanish, Sales
Education
Grand Valley State University 2013 — 2015
Grand Rapids Community College 2010 — 2013
Fifth Third Bank February 2015 - Present
Baudville June 2014 - October 2014
Ross College October 2013 - May 2014
Universal Traffic Service, Inc July 2012 - August 2013
Two Men and a Truck September 2011 - July 2012
Two Men and A Truck April 2011 - September 2011
TransCorr National Logistics December 2010 - April 2011
Charter Communications July 2008 - September 2010
J. Milito & Associates February 2006 - May 2008
Skills
Customer Service, Logistics, Account Management, Training, Shipping, Editing, Transportation, Social Media, Sales, Team Leadership, Marketing Communications, Coaching, Logistics Management, Microsoft Office, Team Building, Teamwork, Project Management, Microsoft Word, Microsoft Excel, Creative Writing, Time Management, Sales Management, Customer Satisfaction
Education
Grand Valley State University 2005 — 2009
Bachelor of Arts, Writing
Lakeshore High School 2000 — 2004
High School Diploma, General Education
eRAD December 2014 - Present
eRAD April 2013 - December 2014
Charter Communications January 2009 - May 2013
Skills
Troubleshooting, TCP/IP, Linux, VMware, Healthcare Information..., Networking, Microsoft SQL Server, Software Installation, System Administration, Databases, HTML, Broadband, Red Hat Linux, Windows XP, Windows 7, Technical Support, Software Development, Active Directory, Computer Hardware, XML, MySQL, Bash, JavaScript, Servers, Apache, CentOS, Cabling, PACS Administration
Education
Greenville Technical College 2010 — 2013
Associate's degree, Network and System Administration
Spectrum Reach December 2014 - Present
Charter Media August 2013 - December 2014
Charter Communications November 2012 - August 2013
Charter Communications November 2008 - November 2012
Skills
Sales, Cold Calling, Advertising, Account Management, Customer Retention, Sales Process, Salesforce.com, Sales Presentations, Advertising Sales, Direct Sales, Selling, Direct Marketing, Email Marketing, Sales Operations, B2B, Customer Service
Education
Grand Valley State University 2001 — 2005
Bachelor of Science (BS), Advertising
BroadSoft 2003 - Present
Charter Communications 2009 - Present
BetterCloud 2011 - Present
New Amsterdam Growth Capital 2014 - Present
CircleBack, Inc. 2012 - Present
Varsity Wireless, LLC 2013 - Present
Rural Broadband Investments 2013 - Present
Datasnap.io 2014 - Present
Gimbal, Inc. 2014 - Present
Sweet Relish 2012 - Present
Skills
Telecommunications, Private Equity, Information Technology, Venture Capital, Strategic Partnerships, Strategy, Management, Business Strategy, Business Development, Product Management, Entrepreneurship, Mergers & Acquisitions, SaaS
Education
Harvard Business School 1992 — 1994
Master of Business Administration (MBA)
Washington and Lee University 1984 — 1988
Bachelor of Arts (BA), Economics
Casady School 1980 — 1984
Auto Care Experts June 2014 - October 2014
Express Employment Professionals May 2014 - June 2014
Charter Communications November 2012 - May 2014
Self employed January 2011 - November 2012
USA Advanced Planners August 2006 - January 2011
New England Financial April 2004 - August 2006
Northpointe Bank August 2002 - April 2004
Georgetown Township Library December 1997 - April 2002
Timothy Group December 1996 - December 1998
Skills
Customer Service, Marketing, Microsoft Office, Investments, Sales, Multi-line Phone, Receptionist Duties, Data Entry, Insurance, Management
Education
Grandville Senior High School 1973 — 1977
High School, General Studies
Grand Rapids Community College
Art/Art Studies, General, 4.0
Charter Communications April 2015 - Present
Time Warner Cable July 2014 - April 2015
Oracle September 2010 - June 2014
Hewlett-Packard February 2009 - August 2010
Skills
Unix, Solaris, Virtualization, Linux, Servers, Storage, Storage Area Networks, Oracle, Enterprise Software, SAN, High Availability, Cluster, Technical Support, Operating Systems, VMware, Cisco Technologies
Education
Harrisburg University of Science and Technology 2005 — 2008
Bachelor of Science (B.S.), Integrative Sciences
Stryker June 2015 - Present
Stryker May 2014 - June 2015
Grand Valley State University January 2013 - May 2014
viastore systems Inc. January 2011 - January 2013
Charter Communications April 2010 - August 2010
Skills
AutoCAD, PLC, Automation, Data Analysis, Programming, Signal Processing, Matlab, Research, Digital Image Processing, Medical Device Design, Continuous Improvement, Manufacturing, Troubleshooting, Software Development, Electronics, Preventive Maintenance, C, Validation, Electrical Engineering, Engineering, Testing, Medical Devices, Microsoft Office
Education
Grand Valley State University 2013 — 2014
Master of Science (M.S.), Bioengineering and Biomedical Engineering
Grand Valley State University 2008 — 2013
Bachelor of Science, Electrical Engineering
Roosevelt High School 2005 — 2008
High School Diploma
Oracle April 2015 - Present
Centers for Medicare & Medicaid Services February 2014 - March 2015
Charter Communications October 2012 - January 2014
College of American Pathologists (CAP) February 2012 - August 2012
Perficient August 2010 - December 2011
Hewlett-Packard July 2005 - August 2009
Skills
Oracle Identity Manager, SOA, Web Services, Oracle Fusion Middleware, Oracle Access Manager, OID, Oracle, Enterprise Software, SDLC, Consulting, SQL, Security, Requirements Analysis, Testing, Java, Identity Management, Solution Architecture, CRM
Education
Harrisburg University of Science and Technology 2014 — 2016
Master’s Degree, Information Technology Project Management
Illinois Institute of Technology 2009 — 2010
Masters, Information Technology Management
Motilal Nehru National Institute Of Technology 2001 — 2005
B Tech, Computer Science
Rajarshi Shahu College, Latur 1999 — 2001
High School, Physics, Chemistry, Mathematics, Biology, A+
University of Chicago Woodlawn Charter School 2011 - Present
LOTUS Lifting Ourselves Through US June 2009 - Present
LOTUS (Lifting Ourselves Through US) January 2009 - Present
Urban Prep Academies March 2013 - May 2013
Chicago State University June 2012 - August 2012
University of Chicago Charter School August 2011 - June 2012
Charter Communications January 2007 - June 2010
Suds N Scrubs Window Cleaning and Power Washing January 2008 - January 2010
Skills
Volunteer Management, Program Development, Board Development, Event Planning, Fundraising, Public Speaking, Grant Writing, Strategic Planning, Community Outreach, Non-profits, Teaching, Curriculum Design, Program Management, Marketing, Proposal Writing, Policy Analysis, Leadership Development, Analysis, Budgets, Social Media, Leadership, Public Relations, Nonprofits, Event Management, Research, Community Development, Higher Education
Education
Tennessee State University
Bachelor of Arts, African Studies
Hampton University
University of Phoeniz
Master of Business Administration, Marketing
San Chez Restaurants Inc October 2010 - Present
San Chez Restaurants Inc March 2010 - October 2010
Charter Communications February 2006 - March 2009
Skills
Menu Development, Food & Beverage, Catering, Restaurants, Culinary Skills, Hospitality, Food Service, Food, Event Planning, Customer Service, Restaurant Management, Process Scheduler, Event Management, Fine Dining, Banquets, Time Management, Micros, New Restaurant Openings, Microsoft Excel, Budgets
Education
Grand Valley State University 2005 — 2006
History / Education
Michigan State University 2004 — 2005
History / Education
Dematic North America August 2005 - Present
Charter Communications October 2003 - August 2005
CenturyTel 1989 - June 2003
United States Navy Submarine Service October 1968 - January 1989
Skills
Troubleshooting, Integration, Process Improvement, Switches, Vendor Management, Project Management, Logistics, Program Management
Education
Grand Rapids Community College 1991 — 1995
Certificate, Applied Telecommunications
Mineral Point High School 1964 — 1968
Charter Communications June 2014 - Present
Mondelēz International April 2011 - February 2014
Enterprise Rent-A-Car May 2010 - August 2011
Brink’s December 2010 - May 2011
New City School September 2009 - December 2010
Boys & Girls Clubs of Greater St. Louis May 2006 - August 2008
Skills
Microsoft Word, Microsoft Excel, PowerPoint, Bowling, Computer Repair, Communication Skills, Superior Computer Skills, Problem Solving, Team Leadership, Strategic Planning, Organization, Customer Satisfaction, Leadership
Education
Webster University 2013 — 2016
Master of Arts (MA), Information Technology Management
Harris-Stowe State University 2008 — 2013
Bachelor of Science (BS), Criminal Justice/Law Enforcement Administration
Esurance August 2014 - Present
Charter Communications November 2010 - Present
Charter Communications February 2010 - November 2010
Agfa Healthcare July 2006 - December 2009
ADECCO/AGFA HEALTHCARE April 2005 - July 2006
Skills
Customer Service, Technical Documentation, Technical Analysis, Sales, Technical Support, Billing Systems, Computer Repair, Call Centers, Coaching, Customer Retention, Software Documentation, Troubleshooting, Customer Satisfaction, Telecommunications, Time Management
Education
Greenville Technical College 2004 — 2006
Network Systems Administration
HILLCREST HIGH SCHOOL 2001 — 2004
High School Diploma
Comcast Cable July 2010 - Present
BHE Telecom Consulting January 2008 - July 2010
Charter Communications November 2001 - December 2007
Western Ingetrated Networks December 1999 - October 2001
Falcon Cable September 1994 - September 1999
King Videocable 1984 - 1992
Skills
Network Engineering, Project Management, Engineering, Broadband, Construction, RF, Telecommunications, Networking, Telephony, Optical Fiber, VoIP, Fiber Optics, Process Improvement, IPTV, Troubleshooting, Network Design, MPLS, Wireless, DWDM, Billing Systems, Customer Satisfaction, Routers, T1, Product Management, Switches, IP, Data Center, Cisco Technologies, Call Centers, Project Planning, SIP, VOD, Managed Services, Unified Communications, Cabling, Integration, Management, Ethernet, WAN, Computer Network..., Contract Negotiation, Team Leadership, Program Management, System Deployment, Wireless Networking, Cross-functional Team..., Vendor Management, Provisioning, Team Building, LAN-WAN
Education
Green River Community College 1976 — 1978
Business and Science
Comcast Business June 2015 - Present
Comcast September 2012 - Present
Charter Communications September 2008 - September 2012
Aaron's Sales and Lease Ownership - Sultan Financial Corporation April 2007 - September 2008
Skills
Sales, Account Management, Salesforce.com, Telecommunications, Direct Sales
Education
Grand Valley State University 1999 — 2004
Bachelor of Science (BS), Communication, General
Grand Valley State University 1999 — 2004
Bachelor of Science, Communications
DistributionNOW September 2014 - Present
PGS June 2013 - September 2014
Nabors Industries March 2007 - May 2013
Eagle Global Logistics December 2005 - March 2007
Road Runner February 2001 - November 2005
ChanneLogics, Inc December 2000 - February 2001
CCS Broadband Technologies June 2000 - December 2000
Charter Communications March 1999 - June 2000
Skills
Networking, Broadband, Cisco Technologies, Network Architecture, WAN, Network Engineering, Cisco IOS, Switches, VPN, Network Design, Routing, Data Center, Troubleshooting, Firewalls, Cisco Call Manager, Routers, VoIP, Network Security, Disaster Recovery, LAN-WAN, DNS, TCP/IP, VMware, CCNP, Virtualization, IP, BGP, CCNA, Servers, Network Administration, VMware ESX, Integration, IT Management, Wireless Networking, OSPF, Cisco Nexus, Computer Network..., System Administration, Telecommunications, MPLS, Wireless, Visio, QoS, Cisco Routers, Routing Protocols, Juniper, EIGRP, IPSec, DHCP, VLAN
Education
Grantham University
Associate of Science (A.S.), Computer Science
Michigan Office Solutions (MOS) January 2014 - Present
Michigan Office Solutions (MOS) March 2012 - December 2013
Charter Communications July 2009 - March 2012
The Gilmore Collection December 2008 - July 2009
Skills
B2B, Customer Service, Solution Selling, Account Management, Process Improvement, Cold Calling, New Business Development, Sales, Strategic Planning, Networking, Sales Process, CRM, Management, Salesforce.com, Strategy, Leadership, Social Networking, Training
Education
Grand Valley State University 2004 — 2009
Bachelor of Business Administration (BBA), Marketing
Holland Christian High School 2000 — 2004
D & D Motors October 2011 - Present
D & D Motors October 2011 - Present
Charter Communications July 2008 - January 2011
South Carolina Department of Motor Vehicles September 2000 - July 2008
Education
Greenville Technical College 2009 — 2013
Associate's degree, Forensic Science and Technology
Nestle Infant Nutrition/Gerber Life Insurance October 2010 - Present
Fifth Third Bank November 2009 - October 2010
Charter Communications November 2006 - November 2009
Circuit City April 2006 - November 2006
Walgreens September 2002 - April 2006
American Standard March 2001 - September 2002
Sherwin Williams June 2000 - March 2001
WESCO Distribution September 1999 - June 2000
Forberg Scientific January 1998 - June 1999
Walgreens May 1994 - January 1998
Skills
Customer Service, Forecasting, Inventory Management, Call Center, Scheduling, Customer Relations, Strategic Planning, Team Building, Sales Management, Microsoft Office, Operations Management, Coaching, Problem Solving, Excel, Process Improvement, Word, Performance Management, Retail, P&L, Leadership Development, Vendor Relations, Telecommunications, Team Leadership, Mentoring, Merchandising, P&L Management, Employee Relations, PowerPoint, Change Management, Team Management, Metrics, Supply Chain Management, Sales Operations, Profitability, Avaya, Hiring, Budgeting, Workforce Management, Supervisory Skills, Selling, Customer Satisfaction, Cross-functional Team..., P&L responsibility, Time Management, Consultative Selling, Outlook, Employee Engagement, People Management, Inventory Control, Call Centers
Education
Grand Valley State University 1993 — 1997
Bachelors, Advertising and Public Relations
Perrigo Company plc April 2014 - Present
Perrigo November 2011 - April 2014
Charter Communications December 2009 - November 2011
Forest Hills High 2002 - 2008
Skills
Training, Leadership Development, Performance Management, Coaching, Organizational..., Instructional Design, Training Delivery, Organizational..., Talent Management, E-Learning, Employee Relations, Management Development, Team Building, Change Management
Education
Grand Valley State University 2009 — 2011
Master’s Degree, Master's of Leadership, MA, Ed
Grand Valley State University 1997 — 2002
Bachelor’s Degree, Education
Fremont High School 1993 — 1996
h.h. gregg February 2014 - Present
Argenta Field Solutions May 2013 - January 2014
National Write Your Congressman, Inc. November 2012 - May 2013
Charter Communications November 2010 - October 2012
Ultimate Electronics August 1993 - April 2010
Lowes August 1999 - August 2003
The Home Depot July 1989 - August 1999
The Home Depot July 1989 - July 1999
Skills
Customer Satisfaction, Merchandising, Sales Management, Customer Service, Retail, Direct Sales, Training, Cold Calling, Purchasing, Inventory Management, New Hire Training, New Hires, Seasonality demand..., Performance Appraisal, Inventory Control, Profit Margins, Shipping, Recieving, Sales forecasting, Objection Handling, Construction, General contracting, Blueprint Reading, Territory Management, Strategic Planning, New Business Development, Leadership Development, Operations Management, Security, Home Automation, Home Audio, HD Video, Home Theater, Whole House Audio, Customer Retention, Solution Selling
Education
Grossmont College 1986 — 1988
Blue Cross Blue Shield of Michigan March 2012 - Present
Farmers Insurance 2011 - 2012
Charter Communications 2007 - 2011
Skills
Sales, Health Insurance, Insurance, Customer Service, Recruiting, Life Insurance, Marketing, Underwriting, Property & Casualty..., Microsoft Office, Microsoft Excel, Talent Acquisition, Management, Social Media, Training, Public Speaking, Networking, Account Management, Call Centers, Customer Retention, Customer Satisfaction, Leadership
Education
Grand Valley State University 1999 — 2004
Bachelor of Science (B.S.), Psychology
Moore Legal Center 2013 - Present
Booking.com June 2012 - December 2012
Charter Communications February 2007 - March 2011
Skills
Interviews, Customer Satisfaction, Sales, Cash Flow, Clerical Skills, Administrative..., Team Management, Customer Retention, Customer Engagement, Customer Service, Consulting, Sales Process
Education
Grand Rapids Community College 2005 — 2007
Charter Communications December 2012 - Present
Advanced Communications Inc July 2002 - July 2012
Time Warner Cable 1987 - 2002
Skills
Customer Experience, Customer Service, Cabling
Education
Harding University 1974 — 1978
Bachelor of Arts (B.A.), History
Campbell High School, Campbell CA 1969 — 1972
Yes
Charter Communications February 2015 - Present
Charter Business May 2013 - Present
Charter Communications July 2002 - May 2013
Limestone College June 1998 - May 1999
Skills
French, Public Speaking, Technical Writing, Technical Training, Training Delivery, WebEx, VoIP, Cisco IOS, IP Networking, Customer Service, Online Training, Classroom Management, Course Development, Course Design, SIP Trunking, Adtran, Wireless Networking, Wireless Network Design, Hardware, Cabling, Telecommunications, CCNA, Troubleshooting, Broadband, Networking, Wireless, Technical Support, HFC, IP, Routers, Cisco Technologies, Switches, Telephony, Optical Fiber, DOCSIS, Call Centers, Computer Network..., LAN-WAN, Fiber Optics, T1, MPLS, DWDM, WAN, Network Design, Routing, Metro Ethernet, DSL, BGP, QoS, Cable Modems
Education
Greenville Technical College 1999 — 2002
EET, Electronics Engineering Technology
Limestone College
Equinix April 2014 - Present
Visage Mobile January 2014 - April 2014
Dolby Laboratories August 2010 - April 2013
Dolby Laboratories May 2008 - July 2010
Dolby Laboratories September 2007 - May 2008
Dolby Labs February 2006 - August 2007
ResortQuest 2005 - 2005
Charter Communications 2003 - 2005
AT&T Broadband / Comcast 1999 - 2002
TeleCheck / First Data 1995 - 1997
Skills
Strategic Partnerships, Product Marketing, Product Management, Marketing Strategy, Competitive Analysis, Digital Media, Integrated Marketing, Go-to-market Strategy, Marketing Management, Digital Marketing, Marketing Communications, Cross-functional Team..., Marketing, Segmentation, Start-ups, Product Launch, Social Media Marketing, Strategy, Multi-channel Marketing, New Business Development, Analytics, Digital Cinema, Brand Management, Sales, Leadership, Market Planning, E-commerce, Mobile Devices, Lead Generation, Online Marketing, Business Development, Product Development
Education
Harvard Business School 1997 — 1999
MBA, General Management and Marketing
Vanderbilt University 1988 — 1992
Bachelor of Arts (B.A.), Economics, Spanish
Charter Communications August 2005 - Present
MCI February 1997 - 2005
Skills
Telecommunications, Negotiation, Negotiating Fees, Sales, VoIP, Solution Selling, Sales Operations, Account Management, Sales Process, IP, Customer Retention, Sales Management
Education
Greenville Technical College
Liberal Arts and Sciences/Liberal Studies
Rockwell Automation February 2005 - November 2005
Charter Communications March 2002 - February 2005
AT&T August 1998 - August 2001
Skills
Proficient in Microsoft..., Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, C++, English, Java, HTML, C
Education
Greenville Technical College 2012 — 2014
Associate's Degree, Human Services
Esurance August 2014 - Present
DigitalThinker, Inc. October 2013 - July 2014
Verizon Wireless July 2008 - October 2013
Charter Communications January 2006 - July 2008
Skills
Direct Sales, Sales, Customer Retention, Mobile Devices, Mobile Technology, Cold Calling, Customer Experience, Account Management, B2B, Coaching, Sales Operations, Cellular Communications, Customer Satisfaction, Solution Selling, Wireless, Telecommunications, Strategic Planning, Quotas, Selling, Sales Presentations, Enterprise Asset..., EAM, Asset Management, SaaS, Business Development, LTE, Marketing, Call Centers, Salesforce.com, Deal Closure, Strategic Partnerships, Lead Generation, Training, Marketing Strategy, Email Marketing, Enterprise Software, CRM, Business Analysis, Business Process..., Maintenance Management, CMMS, Infor EAM, Sales Management, Sales Process, M2M, Channel Partners, Team Leadership, Competitive Analysis, Leadership, Architecture Management
Education
Greenville Technical College
Charter Communications December 2012 - Present
Grand Valley State University 2005 - 2010
Grand Valley State University 2004 - 2009
Skills
Customer Service, Customer Retention, Customer Satisfaction, Communication Skills, General Office Skills, Secretarial Skills, Deposits, Cash Handling Experience, Cashiering, Cash Management, Concessions, Food Service, Event Management, Security, Data Entry, Call Centers, Customer Service..., Ticket Sales, Office Management, Office Organizing, Increase Productivity, Phone Etiquette, Computer Proficiency, House Management, Stage Management, Light Board Operator, Sound Mixing, Sound Board Operation, Stage Make-up, Fast-paced
Education
Grand Valley State University
Criminal Justice
Charter Communications April 2014 - Present
Fox Broadcasting Company August 2006 - Present
Standard Media Index October 2011 - April 2014
Advertising Database December 2009 - October 2011
Advertising Database February 2007 - December 2009
Skills
Data Analysis, Social Media, Online Advertising, Analytics, Digital Media, Salesforce.com, Microsoft Excel, PowerPoint, Microsoft Office, Project Management, Market Research, Sports Marketing, comScore, Access, Web Analytics, Marketing Strategy, Media Planning, Management
Education
New York University 2009 — 2011
M.S., Sports Business Management
Hamilton College 2002 — 2006
B.S., Major: Public Policy Minor: History
Verizon Wireless June 2013 - Present
Charter Communications April 2007 - February 2013
Skills
Works well in a team, Works well individually, People-oriented, Leadership, Microsoft Office, Customer Satisfaction
Education
NYS Department of Education 1998 — 1998
Greenville Technical College
Charter Communications October 2014 - Present
Charter Communications April 2010 - October 2014
Charter Communications June 2007 - April 2010
Charter Communications June 2006 - June 2007
Skills
Cable Modems, TCP/IP, CMTS, Cisco IOS, Network Engineering, Computer Network..., Networking, Broadband, Optical Fiber, VLAN, DHCP, Routing Protocols, Cisco Routers, RIP, NAT, Ethernet, EIGRP, OSPF, BGP, Fiber Optics, ISIS, F5 BigIP, Firewalls, Cisco Nexus, WiFi, Load Balancing, Wireshark, HSRP, Cabling, Network Administration, IPSec, Catalyst Switches, Spanning Tree, LAN-WAN, CCNA, MPLS, Routing, WAN, Switches, Routers, VoIP, IP, Troubleshooting, VPN, Cisco Technologies, Data Center, Wireless
Education
Grand Valley State University 2012 — 2015
Master of Science (M.S.), Computer Information Systems
Grand Valley State University 2000 — 2011
Bachelor of Science (BS), Photography & Information Systems
Walmart August 2014 - Present
Pioneer College Caterers October 2013 - Present
Charter Communications October 1996 - June 2003
United States Marine Corps March 1992 - October 1996
Skills
Customer Service, Troubleshooting, Leadership, Access, Data Entry, Call Center, Microsoft Excel, Microsoft Office, Customer Satisfaction, Outlook, Microsoft Word, PowerPoint, Financial Analysis, Team Leadership, Accounting, Team Building, Budgets, Sales, Teamwork, Public Speaking, Bible Teaching
Education
Indiana Wesleyan University 2010 — 2014
Bachelor of Arts (B.A.), Christian Ministries
Harrison College-Indianapolis 2005 — 2007
Associate of Arts (A.A.), Accounting
Charter Communications January 2014 - Present
SunTrust Bank August 2012 - December 2012
Woodforest National Bank January 2010 - August 2012
Woodforest Bank May 2008 - January 2010
Skills
Retail Banking, Banking, Commercial Banking, Cross Selling, Credit, Branch Banking, Branch Management, Credit Risk, Deposits, Relationship Management, Financial Risk, Finance, Financial Services, ACH, Cash, Teller Operations, Financial Analysis, OFAC, Cash Management, Credit Cards, Private Banking, Banking Relationships, Personal Banking, Financial Institutions, Risk Management, Branch Operation, Bank Secrecy Act, KYC, Internet Banking, Budgets, Debit Cards, Merchant Services, Financial Transactions, Operational Risk..., Customer Service, Financial Advisory, Leadership, Team Building, Sales, Management
Education
Greenville Technical College 2014 — 2014
Certification Class, Human Resources Generalist
Southern Wesleyan University 2005 — 2007
BS, Financial Management
Clemson University - College of Business and Behavioral Science 2004 — 2006
Business Administration and Management, General
Grand Valley State University July 2015 - Present
Kent County, Michigan February 2012 - Present
WOOD TV 2005 - 2009
Charter Communications October 2004 - March 2005
Wyoming Park Pharmacy INC October 1995 - October 2004
Skills
Microsoft Office, Photoshop, Customer Service, Word, Excel, PowerPoint, Customer Relations, Writing, Social Media, Photography, Dreamweaver, Problem Solving, Research, Advertising, Social Networking, Public Relations, Web Design, Troubleshooting, Data Entry, Windows, Microsoft Excel, Microsoft Word, Editing, Mac, Event Planning, Press Releases, Creative Writing, Marketing Communications, Copywriting
Education
Grand Valley State University 1997 — 2015
Advertising and Public Relations, Communication Studies
Grand Valley State University 1997 — 2013
Bachelor of Science (BS), Public Relations, Advertising, and Applied Communication
Charter Communications November 2001 - January 2010
Skills
Microsoft Office, Access, Invoicing
Education
Greenville Technical College 2012 — 2013
Certificate, Medical/Clinical Assistant
UNIVERSITY OF SOUTH CAROLINA UPSTATE (USC Upstate) 1997 — 2007
Bachelor of Science (B.S), Criminal Justice
Greenville Technical College
Associate Degree (A.S.) Public Service, Paralegal
Suddenlink Communications, Commercial and Advertising Operations March 2009 - Present
Highland Capital Management, L.P. January 2006 - February 2009
Broadstripe LLC January 2008 - January 2009
Suddenlink Communications March 2004 - January 2006
Cequel III November 2002 - March 2004
Charter Communications May 2001 - November 2002
Skills
Broadband, Wireless, Mergers, Cables, Marketing, Finance, Radio, Outdoor Advertising, Broadcast Television, Telecommunications, Strategic Planning, New Business Development
Education
Harvard Business School 2015 — 2015
Executive Education
Washington University in St. Louis - Olin Business School 1999 — 2001
MBA, Finance and Strategy
Southern Methodist University 1991 — 1995
B.S. Engineering, Management Science/Mechanical Engineering
Charter Communications December 2014 - Present
Charter Communications December 2014 - Present
Charter Communications October 2013 - December 2014
Charter Communications May 2013 - November 2013
Charter Communications January 2012 - May 2013
Parmentor O' Toole 2008 - 2008
Younkers March 2004 - December 2007
Norton Pines Athletic Club 2003 - 2007
Skills
Legal Research, Legal Writing, Wordperfect, Filing, Data Entry, File Management, Notary Public, Legal Assistance, Criminal Law, Administrative..., PowerPoint, Customer Service, Outlook, Fax, Microsoft Word, Customer Retention, Office Administration, Sales, Customer Oriented, Business Development, New Business Development, Account Management, Billing Services, Sales Support Tools, Client Confidentiality, Goal Oriented, Exceed Sales Goals, Wireless, Microsoft Excel, Troubleshooting, Employee Training, Call Centers, Job Coaching, Time Management, Avaya, Telephone Skills, Broadband, Invoicing, Customer Experience, Sales Operations, Direct Sales, Marketing, Customer Satisfaction, Deal Closure, Cold Calling
Education
Grand Valley State University 2005 — 2008
Bachelor of Science, Legal Studies
Muskegon Community College 2003 — 2005
Associates of Science and Arts, Criminal Justice
Fruitport High School 2000 — 2003
High School Diploma, General Studies
Charter Communications July 2009 - Present
Circuit City September 2006 - March 2009
rugged wearhouse July 2005 - October 2006
Skills
Inventory control., Diagnosis and repair of..., Merchandising and..., Ability to manage a..., Customer Satisfaction, Call Centers, Customer Service, Customer Experience, Troubleshooting, Inventory Management, Sales, Team Leadership, Microsoft Office, Retail, Microsoft Excel, Customer Retention
Education
Greenville High School 2002 — 2005
Diploma
Greenville Technical College
Charter Business July 2014 - Present
Charter Communications June 2013 - Present
Little Steps 2007 - 2014
Little Steps 2007 - 2014
T-Mobile June 2012 - June 2013
T-Mobile March 2005 - May 2012
SunCom Wireless February 2003 - February 2005
Charter Communications March 1993 - January 2003
Skills
Solution Selling, Telecommunications, Direct Sales, Cold Calling, Sales Operations, Sales Process, Account Management, Customer Retention, Customer Experience, Sales Management, Sales Presentations, B2B, Customer Satisfaction, Sales, Non-profit Board..., Non-profit Leadership, Non-profit Boards, New Business Development, Mobile Devices, Selling, Merchandising
Education
Greenville Technical College
Associate's degree, Business, Management, Marketing, and Related Support Services
Woodruff High School
Woodruff High School
Macy's October 2011 - February 2013
American Express October 2008 - January 2010
Charter Communications January 2007 - August 2008
Skills
Documentation, Listening Skills, Billing, Active Listening, Troubleshooting, Multi Task, Billing Specialist, Calculate, Escalations, High Computer Literacy, Strong Speaking, Sales Integrity, Ability to Close Sales, Strong Sales Presenter
Education
Guilford Technical Community College 2010 — 2011
None, Business Administration and Management, General, 3.0
ADP August 2012 - Present
Charter Communications May 2010 - August 2012
Charter Communications May 2010 - August 2012
Verizon Wireless January 1996 - January 2009
Verizon Wireless April 2005 - September 2008
Education
STRAYER UNIVERSITY, GREENVILLE, SC 2007 — 2012
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General
Strayer University 2007 — 2012
Bachelor, Human Resources
Greenville Technical College
Erie Construction May 2012 - Present
Erie Construction May 2012 - Present
Charter Communications October 2011 - May 2012
Charter communications LLC October 2011 - May 2012
Skills
Customer Service, Customer Satisfaction, Troubleshooting, Data Entry, Outlook, Microsoft Office, Microsoft Word, Microsoft Excel, Social Media Marketing, Security, PowerPoint, Social Media, Direct Sales, Telecommunications, Sales
Education
Grand Rapids Community College 2008 — 2011
Associate's degree, Radiologic Technology/Science - Radiographer
Grand Rapids Community College
Charter Communications January 2003 - Present
Ford Motor Company May 2001 - January 2003
Skills
Call Center, Customer Satisfaction, Social Networking, Public Speaking, Telephony, Troubleshooting, Customer Retention, Call Centers, Customer Experience, Telecommunications
Education
Greenville Technical College 2009 — 2010
Associate, Management
Greenville Technical College 2009 — 2010
Associate, Marketing
Tri-County Technical College 2005 — 2007
Associate, Business
Corinthian Colleges August 2009 - September 2014
Charter Communications September 2007 - January 2009
Adelphia Communications May 2005 - July 2006
Giant Golf March 2003 - March 2004
AT&T Broadband January 2001 - May 2002
AT&T Broadband June 2000 - December 2001
Media One June 1998 - May 2000
Media One February 1996 - May 1998
Kraft Foods Group April 1995 - January 1996
Skills
Marketing, Time Management, Customer Satisfaction, Strategy, Cross-functional Team..., Customer Experience, Sales Operations, Operations Management, Program Management, Leadership, Budgets, Product Marketing, CRM, Account Management, Strategic Partnerships, Customer Service, Leadership Development, Management, Marketing Strategy, Direct Sales, Team Building, Product Development, Call Centers, Training, Sales, Selling, Marketing Communications, Finance, Strategic Planning, Advertising, P&L Management, Customer Retention, Forecasting, Sales Management
Education
Grove City College
BA, Education
MCOA July 2013 - Present
Hasbro, Inc June 2002 - December 2010
Charter Communications 1999 - 2002
Pulitzer Technologies/Postnet.com 1997 - 1999
Skills
Advertising, Web Analytics, Digital Marketing, Digital Strategy, Online Advertising, Online Marketing, Web Marketing, Analytics, Direct Marketing, Integrated Marketing, Email Marketing, SEM, Copywriting
Education
Washington University in St. Louis 1995 — 1999
BS, Communications and Journalism
Grand Valley State University 1987 — 1989
Liberal Arts and Sciences/Liberal Studies
Automation Service February 2015 - Present
Charter Communications January 2013 - June 2014
Charter Communications April 2010 - January 2013
Automation Service April 2007 - April 2010
Charter Communications 2005 - 2007
City of Alton, Illinois January 1995 - June 2003
United States Marine Corps July 1990 - July 1994
Skills
Sales, Direct Sales, Sales Operations, Management, Customer Satisfaction, Customer Service, Selling, Sales Management, Account Management, Telecommunications, Training, Leadership, Call Centers, Sales Process, Marketing, New Business Development, CRM, VoIP, Customer Experience, Strategy, Wireless, Customer Retention, Solution Selling, Managed Services, Telephony, Salesforce.com, Recruiting, Marketing Strategy, Budgets, Human Resources, Strategic Planning, Cold Calling, Networking, Sales Presentations, Microsoft Office, Business Development, Coaching, Call Center, Security, B2B, Strategic Partnerships, Troubleshooting, Social Media Marketing, Negotiation, Project Management, CRM Databases, Salesforce.com..., ICOMS, Sales Logix, Creative Writing
Education
Southwestern Illinois College 1995 — 1996
Criminal Justice/Police Science
Lewis & Clark Community College
Greenville College
Bachelor's Degree, Organizational Leadership
Wood River High School
Borgman Mazda August 2015 - Present
Avis Budget Group February 2015 - September 2015
Bridgestone August 2013 - December 2014
Liberty Mutual August 2011 - August 2013
Charter Communications January 2009 - August 2011
Centennial Wireless January 2008 - January 2009
Skills
Management, Hiring, Schedules, Sales Management, Sales, Brand Awareness, Customer Retention, Customer Satisfaction, Finance, Marketing, Business, Profit Analysis, Profit Margins, Income Statement, Team Leadership, Team Building, Networking, Social Networking, Business Development, Building Customer..., Long-term Customer..., CRM, Job Coaching, Leadership, Customer Service, Strategic Planning, Account Management, Sales Operations, Negotiation, Public Speaking
Education
Grand Valley State University 2006 — 2013
Bachelor's Degree, Business, Law, and Theory
Verizon April 2015 - Present
Charter Communications April 2014 - January 2015
Skills
Customer Service, Management, Sales, Leadership, Project Management, Social Media, Team Building, Social Media Marketing, Sales Management, Training
Education
Harris-Stowe State University 2009 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Marketing
Hazelwood Central 2004 — 2008
Diploma, General Studies
Charter Communications March 2015 - Present
starclones January 2009 - Present
Booking.com June 2014 - August 2014
Kellogg Company January 2014 - June 2014
Puff N Stuff May 2012 - May 2013
Skills
Marketing, Management, Sales, Advertising, Customer Service, Microsoft Office, Adobe Illustrator, Adobe Photoshop, Professional DJ
Education
Grand Valley State University 2015 — 2016
Still in progress, Marketing
Grand Rapids Community College 2006 — 2014
Associate's Degree, General Studies, 3.0
Western Michigan University 2011 — 2013
Business Marketing, 3.0
Farmers Insurance Group of Companies December 2013 - Present
Charter Communications 2004 - 2013
Skills
Telecommunications, Call Centers, Broadband, Customer Experience, Troubleshooting, Team Leadership, Customer Satisfaction, Telephony
Education
Grand Rapids Community College 2001 — 2002
Business Administration and Management, General
Central High School 1991 — 1994
High School Diploma
Charter Communications February 2015 - Present
The Salvation Army Ray and Joan Kroc Corps Community Center of Chicago June 2014 - Present
Universidad Veritas February 2014 - March 2014
Fabory August 2013 - December 2013
Amway Global October 2012 - August 2013
Skills
Customer Service, Office Administration, Event Planning, Microsoft Office, PowerPoint, Data Entry, Microsoft Excel, Time Management, Employee Training, Microsoft Word, Strategic Planning, Clerical Skills, Quality Auditing, Leadership, Social Networking, Research, Facebook Marketing, Public Speaking, Teamwork, Sales, Spanish, Problem Solving, Salesforce.com, Negotiation, Outlook, Presentation Skills, Administrative...
Education
Grand Valley State University 2012 — 2014
Bachelor of Business Administration (BBA), International Business & Management, emphasis in General Management, Minor in Spanish
Universidad Veritas 2014 — 2014
International Business, Business
Grand Rapids Community College 2009 — 2012
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Staples March 2015 - Present
Affordable Chair Covers March 2009 - October 2014
MarketLab February 2013 - January 2014
Baudville October 2011 - February 2013
Mary Kay, Inc. March 2009 - December 2012
Bankers Life and Casualty November 2010 - June 2011
Charter Communications April 2007 - November 2010
Skills
Corporate Events, Parties, Weddings, Prom, Anniversaries, Cosmetics, Skin Care, Gifts, Makeup Artistry, Beauty Industry, Home Based Business, Marketing, Event Planning, Event Management, Small Business
Education
Grand Valley State University 2002 — 2009
BBA, Finance, Human Resource Management
Charter Communications January 2011 - Present
Charter Communications January 2004 - January 2011
Comcast Cable 2002 - 2003
AT&T 1998 - 2002
Telecommunications Inc September 1993 - September 1998
United States Senate 1987 - 1990
Skills
Direct Sales, Strategy, Leadership, Business Development, Telecommunications, Sales Management, Sales Operations, Sales Process, Sales, B2B, Management, Marketing Strategy, Marketing, Product Development, Business Strategy
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 1990 — 1992
MBA
Hamilton College 1983 — 1987
BA, Government
The University of Edinburgh 1985 — 1986
Politics
Board Director of Multiple Companies April 2012 - Present
Blake Strategic Consulting, LLC 2002 - Present
Charter Communications 1995 - 2001
Dakota Coffee & Bakery Company, Inc. 1993 - 1994
Brown Shoe Company 1990 - 1993
The West Coast Group 1988 - 1990
Taco Bell 1985 - 1988
General Mills 1981 - 1985
Skills
Business Strategy, Start-ups, Strategic Partnerships, Strategic Planning, Marketing Strategy, New Business Development, Product Management, Management Consulting, Change Management, Executive Management, Marketing Management, Marketing, Creative Direction, Strategy, Business Development, Team Building, Entrepreneurship, Telecommunications, Business Planning, Product Development, Management, Leadership, Cross-functional Team..., Competitive Analysis, Sales, Budgets, P&L Management, B2B, Brand Management, Negotiation, Strategic Thinking, Advertising, Operations Management, Forecasting, Process Improvement, Product Marketing, Contract Negotiation, Sales Management, Program Management, Mergers & Acquisitions, Mergers, Project Management, Team Leadership, Market Research, E-commerce, International Business, CRM, Market Analysis, Lead Generation, B2B Marketing
Education
Harvard Business School 1979 — 1981
MBA, Strategy, Marketing, Finance
University of Minnesota - Carlson School of Management 1973 — 1977
Bachelor of Science, Business Administration - Marketing and Finance
The Gordian Group September 2014 - Present
Robbins Research International-Anthony Robbins Companies June 2013 - August 2014
Concentrix October 2009 - June 2013
The Greenville News September 2006 - April 2009
Tele Tech September 2003 - August 2005
John Hancock Life Insurance Company (U.S.A.) September 2001 - October 2003
Charter Communications March 1998 - August 2001
Skills
Business Development, Customer Service, Sales, Marketing, Call Center, Customer Satisfaction, Cold Calling, New Business Development, B2B, Microsoft Office, Account Management, Lead Generation, Sales Process, Direct Sales, SaaS, Call Centers, Solution Selling, Product Marketing, Sales Management, Management, Customer Retention, CRM, Networking, Sales Operations, Sales Presentations, Recruiting, Team Management, Training, Salesforce.com, Coordinating Events, Strategic Partnerships, Team Leadership, Start-ups, Team Building, Online Advertising, Selling, Leadership, Business Planning, Marketing Strategy, Social Media Marketing, Coaching, Strategic Planning, Entrepreneurship, Cross-functional Team..., Business Strategy, Contract Negotiation, Negotiation, Advertising, Competitive Analysis, Outsourcing
Education
Grossmont College 1994 — 1995
Technical Degree, Electracardiagraph Technician
Charter Communications February 2014 - Present
Charter Communications March 2012 - February 2014
Charter Communications April 2007 - March 2012
CompuONE IT Solutions 1999 - 2003
Skills
Computer Network..., T1, VoIP, DOCSIS, Switches, Cisco Technologies, Routers, Telecommunications, MPLS, Network Engineering, Cisco IOS, IP, Fiber Optics, Optical Fiber, Dark Fiber, VLAN, IPv4, Fiber Optic Networks, Coax, stealth ware, Sweep, Android, Broadband, Ethernet, Cabling, Metro Ethernet, Wireless Networking, WAN, PRI, TCP/IP, Internet Services, HFC, RF, Cable Modems, LAN-WAN, Managed Services, DWDM, Cable Television, Network Hardware, VMware, Unified Communications
Education
JonesNCTI 2005 — 2005
Greenville Technical College 1996 — 1998
Resurgent Capital Services June 2015 - Present
Windstream Communications May 2011 - May 2015
Alorica Inc. June 2009 - May 2011
Charter Communications September 2008 - June 2009
Skills
VoIP, Telephony, MPLS, Telecommunications, T1, Broadband, Ethernet, Call Centers, DSL, Cabling, Fiber Optics, IP, Computer Network..., LAN-WAN, Wireless, Managed Services, Unified Communications
Education
Greenville Technical College 2001 — 2003
Massage Therapy/Therapeutic Massage
Concentrix February 2015 - Present
31 Gifts November 2012 - Present
ManpowerGroup September 2014 - February 2015
Concentrix September 2013 - September 2014
Palmetto Consulting Network March 2013 - August 2013
TD September 2012 - January 2013
Charter Communications January 2005 - July 2011
Skills
Call Centers, Customer Service, Human Resources, Team Building, Recruiting, Coaching, Team Leadership, Training, Microsoft Excel, Employee Relations, Microsoft Word, Performance Management, Customer Satisfaction, Microsoft Office, PowerPoint, Software Documentation, Process Improvement, C++, Social Media, Travel Arrangements, Webinars, Customer Experience, Telecommunications, Research, ADP Payroll, Sales, Call Center, ADP ETime, Webinar Training, Outsourcing, Quality Analyst, MS Excel Pivot Tables, Verint, CMS, Client Relations
Education
Strayer University 2010 — 2013
Bachelor in Business Management, Human Resources Management and Services
Greenville Technical College 1999 — 2002
Associate's degree, Computer Technology
Shannon Forest Christian School 1988 — 1989
Diploma, Basic Courses
Hillcrest High School 1986 — 1987
Basic courses
TD July 2015 - Present
MAU Workforce Solutions October 2013 - Present
Charter Communications September 2011 - Present
Alorica February 2009 - September 2011
Greenville Health System July 2007 - February 2009
Skills
Communication Skills, Multi Tasking, Energetic team player, Challenge Driven, Call Centers, Customer Service, Sales, Customer Experience, Customer Satisfaction, Team Leadership, Customer Retention, Telephone Skills, Team Management, Teamwork, Assembly Lines
Education
James F Byrnes 2000 — 2003
High school diploma
Greenville Technical College
Travel Incorporated November 2010 - Present
Cintas July 2009 - October 2010
Charter Communications July 2008 - July 2009
Enterprise Rent-A-Car November 2005 - July 2008
Skills
Account Management, Sales, Leadership, Cold Calling, New Business Development, Management, Customer Service, Sales Operations, CRM, Marketing, Direct Sales, Time Management, Microsoft Excel, Team Building, Sales Management, Call Centers, Call Center, Outlook, Goal Oriented, Windows, Personnel Management, Motivated self-starter, Microsoft Word, Concur, Salesforce.com..., Concur Implementation
Education
Greenville Technical College 1999 — 2002
Business, Business
angus palm
BNSF Railway June 2013 - Present
Charter Communications 2012 - 2013
US Army August 2007 - August 2011
Skills
Military
Education
Grantham University 2014 — 2016
Associate of Science (A.S.), Electronics and Computer Engineering
ITW April 2014 - Present
Charter Communications 2011 - 2013
TeleTech June 2010 - December 2010
Skills
Ability to Memorize..., Data Entry and..., Operations and Systems..., Sales and Marketing, Call Centers, Troubleshooting, Customer Retention, Customer Satisfaction, Customer Service, Team Leadership
Education
Greenville Technical College 2007 — 2009
Patient Care Technician Certification
Laurens High School 2004 — 2007
Deloitte September 2015 - Present
Deloitte September 2013 - August 2015
Comerica Bank May 2012 - December 2012
Wolverine World Wide May 2011 - February 2012
Charter Communications May 2010 - August 2010
MTS Seating June 2007 - September 2007
Skills
Microsoft Office, SAP, Internal Audit, Auditing, Accounting, Corporate Finance, Financial Accounting, Internal Controls, SOX, Flow Charts, Credit Risk, Credit Analysis, Accounts Receivable, Risk Assessment, TeamMate, Financial Modeling, Microsoft Excel, DCF Valuation, Real Options Analysis, Comparable Analysis, Equity Valuation, Excel, Word, Access, Visio, Visual Basic, SQL database design, PowerPoint, SAP BW, Analyzer, Cash Flow Forecasting, Solver, ACL, Enterprise Valuation, Accounts Payable, Tax, Financial Analysis, Sarbanes-Oxley Act, Microsoft Word
Education
Wayne State University 2012 — 2013
Master of Business Administration (MBA), Finance, 3.83
Grand Valley State University 2008 — 2012
Bachelor of Business Administration (B.B.A.), Accounting, 3.6
Charter Communications September 2012 - Present
Alorica May 2012 - September 2012
Dish Network September 2008 - May 2012
Lockheed Martin January 2008 - July 2008
United States Air Force August 2002 - March 2007
Skills
Microsoft, Red Hat Linux, Cisco, Cisco Switches, Microsoft Servers, Router Configuration, Network Administration
Education
Greenville Technical College 2010 — 2012
Computer Science, Networking
Muskegon Area ISD August 2014 - Present
CWD Real Estate January 2013 - August 2014
Windtronics LLC April 2012 - September 2012
Spectrum Health November 2011 - April 2012
EarthTronics December 2009 - November 2011
Charter Communications July 2009 - December 2010
United Water through Accountemps August 2008 - February 2009
Security Associates Inc. April 2007 - August 2008
Universal Forest Products May 2002 - September 2006
Fifth Third Bank September 2000 - February 2002
Skills
Microsoft Excel, Microsoft Word, Wiring funds, Collaborative Problem..., Handle Confidential..., Positive Team Player, ADP Payroll, Spreadsheets
Education
Grand Valley State University 1993 — 1996
Bachelors, Management & Accounting
Muskegon Community College 1990 — 1992
Associates, Business
Coveris Group October 2014 - Present
met@data IT, LLC July 2014 - October 2014
ITW December 2013 - July 2014
Greenville Technical College October 2012 - December 2013
Working Solutions & Butler Hill - IC December 2008 - October 2012
Charter Communications February 2006 - December 2008
Skills
Network Administration, Troubleshooting, Cisco Technologies, System Administration, Active Directory, TCP/IP, CCNA, Windows Server, Servers, Hardware Support, Security+, VMware, Microsoft Exchange, Windows XP Pro, Windows 7, DNS, Routers, DHCP, Windows XP, Microsoft Servers, Computer Security, Windows Vista, Server Administration, CompTIA A+, CompTIA A+ Certification, Cisco Certified, CCENT, Certified Microsoft..., VMware ESX, Computer Hardware..., Software Licensing..., System Imaging, Networking, Technical Support, Switches, Operating Systems, Hardware, Software Installation
Education
Greenville Technical College 2011 — 2013
Associate of Science (AS), Computer Science, With Honors
Greenville Technical College 2010 — 2013
Associate of Arts and Sciences (A.A.S.), Network and System Administration/Administrator
Grand Rapids Art Museum 2008 - Present
Charter Communications 2001 - 2008
Education
Grand Valley State University
Sage 2011 - Present
Newell Rubbermaid September 2010 - July 2011
Vigilar Inc April 2007 - January 2010
Clean Sweep dba Jan-Pro Cleaning Systems November 2003 - April 2007
Charter Communications July 2002 - September 2003
Warner Cable June 1999 - September 2000
Firstar Bank August 1995 - August 1998
Skills
General Ledger, Accounts Receivable, Accounting, Auditing, Accounts Payable, Payroll, QuickBooks, Forecasting, Account Reconciliation, Financial Analysis, Sarbanes-Oxley Act, Financial Reporting, Budgets, PeopleSoft, Financial Statements, Invoicing, Microsoft Excel, Salesforce.com, Internal Controls
Education
Gwinnett Technical College 2011 — 2012
Strayer Univeristy 2006 — 2007
Certification, Accounting
Charter Communications October 2012 - Present
Hearthside Food Solutions November 2007 - April 2010
Skills
Quality Assurance, Microsoft Excel, Microsoft Word, Customer Service, Auditing, Management, Software Documentation, Inventory Management, Troubleshooting, Microsoft Office, PowerPoint, Process Improvement, Continuous Improvement, Process Scheduler, Food Safety
Education
Grand Rapids Community College 2009 — 2012
Associate's degree
Davenport W.A. Lettinga Enterpreneurial Center
Business and Industry Program
TEA / MEI Management Education Institute 1986 — 1988
Management Master Series, Management Masters Series, Busisness Industry Program
National Career Readiness
Gold Plus
Charter Communications January 2012 - Present
Greenville Technical College 2014 - 2015
Greenville Technical College 2014 - 2015
Greenville Technical College 2014 - 2015
Charter Communications November 2009 - January 2012
Charter Communications November 2006 - November 2009
Charter Communications April 2006 - November 2006
Charter Communications April 2005 - April 2006
CompUSA August 2004 - April 2005
Skills
Troubleshooting, Broadband, Cisco Technologies, Routers, Switches, Telecommunications, LAN-WAN, WAN, Cabling, Network Engineering, Customer Service, Leadership, Team Leadership, Cisco IOS, IP, Networking, Ethernet, PowerPoint, Training, BMC Remedy, Technical Support, CMTS, TCP/IP, Routing, Computer Hardware, Microsoft Office, HFC, Cable Networks
Education
Greenville Technical College 2014 — 2015
Associates of Applied Science, Computer Technology - Network Administration, Senior
Hillcrest High School 1997 — 2001
High School Diploma, Core, 3.5 GPA
Charter Communications April 2013 - Present
Cablevision June 2003 - April 2013
AT&T and AT&T Broadband 1996 - June 2003
Comcast 2002 - 2003
AT&T 1996 - 2001
AMS June 1994 - 1996
Skills
Telecommunications, Vendor Management, Call Center, Analytics, Process Improvement, Process Engineering, Operations Management, Strategic Planning, Program Management, Business Intelligence, Business Analysis, Change Management, Customer Experience, Cross-functional Team..., Contract Negotiation, Customer Satisfaction, Requirements Analysis, Business Strategy, Broadband, Management Consulting, Billing, Integration, Project Portfolio..., Business Process..., Management
Education
University of Rochester 1989 — 1994
BS, Electrical Engineering
Harvard Business School
Executive Education
New York University - Leonard N. Stern School of Business
Executive Education
Samsung Electronics America January 2014 - Present
Charter Communications January 2011 - June 2013
Charter Communications August 2009 - January 2011
Charter Communications August 2006 - August 2009
Skills
Workforce Management, Call Center, Vendor Management, Billing, Customer Experience, Team Building, Coaching, Contact Centers, Performance Management, Training, Training Delivery, Outsourcing, Telecommunications, Broadband, Employee Training, Leadership Development, Call Centers, Customer Satisfaction, Customer Service, Process Improvement, VoIP, Team Leadership, Invoicing, Customer Retention
Education
Greenville Technical College
A.A., College Transfer
Charter Communications April 2014 - Present
TEKsystems March 2013 - April 2014
Kearney & Company September 2007 - December 2012
CSC November 2002 - September 2007
Skills
DoD, Government, Federal Government, Government Contracting, Business Analysis, Process Improvement, SQL, IT Strategy, Program Management, Security Clearance, Risk Management, Business Process..., CISSP, NIST, IT Audit, Security+, Integration, Management, Data Analysis, Analysis, Information Assurance, Change Management, System Administration, Leadership
Education
Grantham University 2010 — 2012
Master of Business Administration (MBA), Project Management, 3.75
University of Phoenix
Bachelor of Science (BS), Information Technology
Charter Communications April 2002 - Present
Leo One Worldwide 1997 - 2001
dbX Corporation 1993 - 1997
CyberTel Cellular, now Verizon Wireless 1991 - 1992
Citicorp 1984 - 1991
Skills
CRM, Program Management, Direct Sales, Wireless, Integrated Marketing, Product Development, Strategic Planning, Call Centers, Customer Retention, Business Planning, Negotiation, Networking, Customer Experience, Customer Service, Business Process, Broadband, Telecommunications, Start-ups, Strategy, Cross-functional Team..., B2B, VoIP, Business Development, Product Management
Education
Harvard Business School
MBA, Marketing and Operations
Wellesley College
BA
Dance Tracks DJ Service January 1990 - Present
Charter Communications November 1992 - February 2014
Skills
Sales, Customer Service, Direct Sales, Leadership, Telecommunications, Customer Satisfaction, Marketing
Education
Grand Valley State University 1978 — 1982
B.S. Biology, Biology, Environmental Sciences
Anthropologie November 2011 - February 2015
Cheeky Strut Salon March 2009 - September 2009
Tanaz Hair Boutique August 2008 - March 2009
Charter Communications August 2006 - August 2008
Skills
Visual Merchandising, Fashion Marketing, Retail Displays, Fashion Photography, Photo Editing, E-commerce SEO, Customer Service, Team Leadership, Communication, Sales, Advertising, Mac & PC platforms, International &..., Styling, Marketing, Social Media
Education
Grand Valley State University 1999 — 2005
Bachelor's of Science, Advertising
Edward S. Goldstein February 2009 - Present
Charter Communications August 1988 - February 2009
Education
Harvard University 1963 — 1967
A.B., sociology and history
Comcast Communications April 2015 - Present
Charter Communications August 2014 - October 2014
Verizon Wireless July 2009 - August 2014
Gannett October 2007 - July 2009
Dixie HomeCrafters 2006 - 2008
EVO Merchant Services 2004 - 2008
CheckFirst of Greenville 2002 - 2008
MCI 2000 - 2002
Skills
Wireless, Troubleshooting, Technical Support, Customer Experience, Telecommunications, Customer Retention, Call Centers, Employee Training, Microsoft Excel, Social Media, Public Speaking, Wireless Networking, Facebook, Team Leadership, PowerPoint, Training, Microsoft Office, New Business Development, Retail, Cellular Communications, Public Relations, Blackberry, Unified Communications, Mobile Devices, Salesforce.com, Customer Service, Management, Account Management, Customer Satisfaction, Sales, Leadership
Education
Tidewater Community College 2004 — 2005
n/a, Paralegal Studies
Greenville Technical College 2000 — 2001
n/a, Paralegal Studies
Tri-County Technical College 1978 — 1981
AIT, Radio & Television Broadcasting
Resurgent Capital Services March 2014 - Present
Charter Communications June 2006 - August 2013
Skills
Telecommunications, VoIP, Wireless, Call Centers, IP, Direct Sales, Broadband, Account Management, Customer Retention, MPLS, Telephony, Managed Services, Sales, Solution Selling, Customer Experience, Customer Satisfaction, Sales Management, Salesforce.com, Ethernet, Customer Service
Education
Greenville Technical College 2003 — 2006
Hewlett-Packard April 2014 - Present
Charter Communications July 2012 - Present
NWN Corporation March 2010 - February 2011
Mediasation April 2009 - March 2010
CSI Technologies March 2007 - April 2008
SYNNEX May 1997 - June 2006
Gates/Arrow January 1986 - January 1997
Skills
Sales Management, Strategic Planning, Sales Operations, Direct Sales, Business Development, Business, Sales Process, Key Account Management, Key Account Development, Territory Management, Territory Development, Territory Growth, Sales Presentations, Presentation Development
Education
Greenville Technical College
BUSINESS ADMINISTRATION
Charter Communications 2006 - Present
Lucent Technologies 1996 - 2006
Skills
Product Development, Team Building, Process Development, Cross-functional Team..., Telecommunications, Carrier Ethernet, Customer Satisfaction, Certified Project..., VoIP, DOCSIS, Product Marketing, PMP, Customer Relations, Product Life Cycle..., Project Portfolio..., Change Management, Business Process..., Strategy, Project Management, Quality Improvement
Education
Maryville University of Saint Louis 1993 — 1995
MBA
Gustavus Adolphus College
BA
Southside Y Tang Soo Do Club
Stevens Institute of Technology
Master's Certificate Project Management, Project Management
Coyote Logistics January 2012 - Present
Enterprise Rent-A-Car May 2010 - January 2012
Charter Communications August 2009 - May 2010
Skills
Customer Service, Inventory Management, Sales, Microsoft Office, Microsoft Excel, Leadership, Customer Retention, Marketing, PowerPoint, Sales Management, Team Building, Microsoft Word, Transportation, Logistics, Time Management
Education
Grand Valley State University 2005 — 2009
B.A., Marketing, Business Administration
Lake Michigan College 2002 — 2004
Associate's degree, Business Administration, Management and Operations
Charter Communications August 2015 - Present
Mapfre March 2008 - August 2015
HiWired January 2007 - March 2008
Charter Communications May 2002 - December 2006
Skills
Customer Service, Team Building, Insurance, Sales, Property & Casualty..., Call Centers, Leadership, Training, Customer Retention, Management, General Insurance
Education
Nichols College 2012 — 2017
Bachelor of Arts (BA), Business Administration
Greenfield Community College 1993 — 1996
Associate of Science (A.S.), Marketing
Medals of America October 2013 - Present
Charter Communications July 2006 - October 2012
Skills
Management, Customer Service, Sales, Microsoft Office, Project Management, Telecommunications, Leadership, Strategic Planning, Team Leadership, Sales Management
Education
University of South Carolina Upstate 2014 — 2016
Bachelor of Business Administration (B.B.A.), Accounting
Greenville Technical College 2013 — 2015
Associates Degree, Accounting
Mandli Communications March 2015 - Present
Charter Communications December 2011 - March 2015
Sports Authority August 2008 - February 2010
Skills
Visual Merchandising, Merchandising, Retail, Retail Management, Customer Service, Team Building, Microsoft Office, Social Networking, Microsoft Word, Social Media, Leadership, Time Management
Education
Culver-Stockton 2007 — 2010
Bachelor of Engineering (B.E.), Electrical and Electronics Engineering
Harper College 2005 — 2007
Associate of Science (A.S.), Electrical and Electronics Engineering
Randstad/AAA Roadside April 2014 - Present
Charter Communications November 2012 - August 2013
Tip Top Deluxe Bar and Grill June 2012 - August 2012
Brandywine Restaurant Eastown May 1996 - February 2012
Meijer Inc April 2002 - August 2004
Skills
Restaurants, Restaurant Management, Cooking, Food & Beverage, Microsoft Word, PeopleSoft, Customer Service, Hospitality Management, Training, Microsoft Office, Microsoft Excel, Health Insurance, Typing, Problem Solving, Proofreading, Cash Receipts, Bookkeeping, Deposits, Vendor Relationships, Crew Scheduling, Payroll, Clerical Skills, Google Chrome, Google Drive, Google Docs, QuickBooks, Teller Operations, Supply Ordering, PeopleSoft CRM, Google Apps, Google+, Cloud Applications, Cloud Storage, Cloud-based
Education
Grand Rapids Community College 1997 — 2010
No, Elementary Education and Teaching, Basic Psychology, 3.0
Farmers Insurance November 2014 - Present
Farmers Insurance April 2012 - November 2014
Farmers Insurance October 2010 - April 2012
Charter Communications April 2010 - October 2010
JPMorgan Chase & Co November 2005 - July 2009
Skills
Sales, Underwriting, Leadership, Insurance, Customer Service, PowerPoint, Finance, Teamwork, Employee Benefits, Call Centers
Education
University of Phoenix 2005 — 2008
Master of Business Administration, Accounting
Grand Valley State University 1999 — 2003
Bachelor of Business Administration, Finance
Kids II INC September 2005 - December 2011
Uromed Inc January 2005 - September 2006
Charter Communications January 2001 - April 2004
MCI January 2001 - January 2004
ZTEL Communications January 1999 - January 2001
Carl D. Perkins Job Corps June 1999 - January 2000
Blackstone Elementary January 1998 - January 1999
Education
Southern Alabama Community College
Boston Evening Academy 1994 — 1998
H.S. Diploma
Gwinnett Technical College
Associate, Criminal Justice- 2010
Charter Communications June 2010 - Present
Grand Haven High School September 2008 - February 2012
Dake April 2006 - August 2008
Grand Haven High School June 1996 - August 2008
B & L Bolt April 2005 - April 2006
Skills
Music, Percussion, Marching, Customer Service, Account Management, Microsoft Office, Microsoft Word, Microsoft Excel, Salesforce.com, Sales, Troubleshooting, Call Centers, Telecommunications, Customer Experience, Time Management, Customer Relations, Marketing, Advertising
Education
Grand Rapids Community College 2008 — 2012
Business Administration
Grand Haven High School 1991 — 1994
Charter Communications August 1999 - January 2010
CDI 1996 - 1998
Midwest Technical 1995 - 1996
Building Management nd Controls 1994 - 1995
Education
Gaston College 1962 — 1964
Mechanical and Production Technology
Greenville Technical College
Graphics / Piping Design
Charter Communications January 2012 - Present
Row Investments LLC May 2005 - August 2010
Chateau Chantal March 2007 - December 2008
Education
Grand Valley State University 2009 — 2011
BBA, Marketing
Greenville County Workforce Development September 2007 - Present
Greenville County Workforce Development September 2007 - Present
Skytron December 2004 - August 2007
Trinity U.M. Church May 2005 - July 2005
Charter Communications October 2001 - October 2004
AT&T Media Services July 1999 - October 2001
Education
University of Phoenix 2004 — 2006
Bachelor of Science, Human Services 2006
Grand Rapids Community College 1993 — 1999
Associates, Applied Arts
Creston High School
Computer House Calls August 2013 - Present
Computer Rescue 911 April 2012 - August 2013
CompRenew October 2011 - April 2012
Charter Communications March 2007 - July 2009
Charter Communications June 2006 - March 2007
Skills
Problem Solving, Troubleshooting, Windows 8, Windows 7, Windows Vista, Windows XP Pro, XP, Android, iOS, Testing, Virus Removal, Computer Repair, Wireless Networking, Technical Support, Hardware, Computer Hardware, Hardware/Software..., Laptops, Help Desk Support, Printers, Computer Maintenance, Desktop Computers, Routers, Operating Systems, Windows, Software, Networking
Education
Grand Rapids Community College 2011 — 2011
Certificate of Training, Computer Support Technician
AT&T January 2008 - January 2012
Holland Charter Township January 1996 - January 2010
Utilicomm South January 2006 - January 2008
Charter Communications January 1989 - January 2006
Cable Services January 1998 - January 2001
US Army January 1983 - January 1988
Skills
T1, Telecommunications, VoIP, Call Center, Telephony, DSL, Wireless, Cabling, Computer Network..., Troubleshooting, LAN-WAN, Coax, Networking, Broadband
Education
Grand Valley State University 2004 — 2004
A+ Certification
Davenport College of Business 1985 — 1989
Associate Degree; Diploma, Business Management
Charter Communications 2008 - 2010
The Mediator March 2006 - February 2007
Jack in the Box July 2002 - May 2006
Skills
Translation, Customer Service, Computer Proficiency, Food Service, Food Safety, Food & Beverage, Sales, Call Center, Bilingual, Bill Payment, Childcare, Cashiering
Education
Greenville Technical College 2011 — 2014
Associate of Arts (A.A.), Social Work
Hillcrest High School 2001 — 2005
HS Diploma
Sears Wear Housing August 2012 - December 2012
Charter Communications May 2012 - August 2012
Integrity automotive January 2009 - August 2010
Cliff Thieme June 2006 - February 2008
Skills
Automotive, Construction, MIG welding, Landscaping, Direct Sales, Plumbing, Electrical, Automotive Repair, Drywall, Framing, Painting, Texturing, Sales
Education
Grays Harbor College 2007 — 2008
101 Related Welding, N/A
Charter Business January 2007 - Present
Charter Communications January 2006 - January 2007
Charter Communications January 2004 - January 2006
Skills
Account Management, WAWF Invoicing, Government Contracting, Customer Retention, Customer Service, Project Coordination, Project Management
Education
Southern Wesleyan University 2003 — 2005
Bachelor of Science (BS), Business Administration and Management, General
Greenville Technical College 2002 — 2004
Associate of Science (A.S.), Business Administration, Management and Operations
Walgreens September 2012 - Present
McDonalds January 2011 - June 2013
Charter Communications March 2007 - September 2010
Education
Grand Rapids Community College 2009 — 2016
Saginaw Valley State University 1999 — 2007
Southwestern Michigan College 1997 — 1999
Associate of Arts (A.A.), Journalism
Charter Communications May 2011 - Present
Verizon Wireless May 2005 - November 2010
Go2IT Group June 2003 - July 2006
TeleTech August 2002 - May 2005
Skills
Over 10 years of..., Over 19 months in..., over 5 years experience..., Troubleshooting, Hardware, Unix, Networking, Windows, Software Installation, Access, Switches, Technical Support, Cisco Technologies, VoIP, Help Desk Support, Routers, TCP/IP, WAN
Education
Greenville Technical College 2002 — 2003
credits applied to associates degree
St. Louis Community College 2000 — 2003
Associate's degree, Computer Science
America's Best Tax Service January 2010 - Present
Charter Communications November 2014 - August 2015
Comcast Cable June 1995 - May 2005
Skills
Invoicing, General Ledger, Variance Analysis, Accounts Receivable, Accounts Payable, Budgets, Customer Service, Sales, Public Speaking, Team Building, Account Management, Training, Team Leadership, Nonprofits, Process Improvement, Event Planning
Education
Grand Rapids Community College 2010 — 2013
Associate's degree, Business Administration and Management, General
Grand Rapids Community College 2010 — 2013
Charter Communications April 2014 - Present
International Paper Solutions March 2014 - April 2014
Mercury Marine August 2013 - January 2014
Do-it-all Sports Arena October 2010 - May 2013
Skills
Environmental Science, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Data Analysis, Leadership, Time Management, Inventory Management, Technical Writing, Outlook
Education
Marian University 2010 — 2013
Bachelor's degree, Biology, General
Gustavus Adolphus College 2008 — 2010
Physics
Charter Communications November 2012 - Present
Charter Communications November 2012 - Present
Charter Communications May 1996 - November 2012
Skills
Telecommunications, VoIP, Wireless, Troubleshooting, Broadband, Customer Experience, Customer Satisfaction, Team Leadership, Customer Service
Education
Harris-Stowe State University 1994 — 1996
hazel wood central 1993 — 1994
Charter Communications March 1990 - Present
Skills
Cisco Technologies, Switches, Network Security, Firewalls, Routing, CCNA
Education
Greenville Technical College 2005 — 2011
Associate of Science (A.S.), Computer Technology Specializing in Network Systems
Charter Communications January 2006 - Present
mci March 2003 - October 2005
Education
Greer High 1996 — 1998
Greenville Technical College
Charter Communications October 2013 - Present
Penguin Auto Sales and Repair December 2012 - Present
Charter Communications November 2012 - Present
Charter Communications July 2008 - November 2012
Denny's May 2005 - June 2008
Anderson County Disabilities & Special Needs Board June 2005 - September 2006
Skills
Customer Service, Customer Satisfaction, Leadership, Team Building, Management, Negotiation
Education
Greenville Technical College
Auto body and collision repair
Greenville Technical College
Ninety Six High School
High School Diploma
Charter Communications November 2005 - Present
United States Marine Corps January 1996 - January 2001
Skills
Quality Assurance, Testing, Troubleshooting, Telecommunications, Fiber Optics, Process Improvement, Quality Management, Quality Control, Wireless, RF, Test Equipment, Team Leadership, Customer Satisfaction, Customer Experience, Quality Auditing, Technical Support, Cross-functional Team...
Education
Grantham University 2009 — 2011
Associate's degree, Engineering Management Technology
Kalamazoo Valley Community College
Enterprise Holdings April 2014 - Present
Charter Communications April 2013 - April 2014
Swanberg Adult Foster Care June 2011 - May 2013
Foremost Insurance April 2001 - June 2007
Skills
Customer Retention, Telephone Skills, Customer Service, Microsoft Excel, Accounts Receivable, Customer-focused Sales, Proficient Typing Skills, Microsoft Office, Telephone Interviewing, Home Care, Caregiving, Photography, Photoshop, Customer Satisfaction
Education
Grand Rapids Community College
Business/Corporate Communications
Allstate February 2015 - Present
Charter Communications April 2007 - June 2014
Diamler Chrysler Svc January 1999 - 2006
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint
Education
Schoolcraft College 2000 — 2002
Associate’s Degree, Selling Skills and Sales Operations
Grand Rapids Community College 1997 — 1999
Associate’s Degree, Specialized Sales, Merchandising and Marketing Operations
Rockford High School 1992 — 1996
High School