Charter Communications
Industry: Telecommunications company
DescriptionCharter Communications, Inc. is an American telecommunications company that offers its services to consumers and businesses under the branding of Spectrum. Headquarters: Stamford, Connecticut, United States CEO: Thomas Rutledge (13 Feb 2012–) Revenue: 41.58 billion USD (2017) Number of employees: 94,800 (December, 2017) Subsidiaries: Spectrum Management Holding Company, LLC, Did you know: Charter Communications is the third-largest multichannel video service provider in the US by total subscribers (16,646,000). wikipedia.org
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Charter Communications Employees
Charter Communications March 2015 - Present
Suddenlink Communications May 2014 - March 2015
NCO Financial Systems November 2012 - May 2014
Washington University in St. Louis May 2009 - August 2011
Best Buy September 2007 - February 2009
Skills
Customer Service, Computer Repair, Information Technology, Computer Technology, Windows 7, OS X, Microsoft Office, HTML, Service-Now Ticketing..., Active Directory, Testing, Laptops, BMC Remedy Ticketing..., VPN, Help Desk Support, Desktop Computers, Java, CSS, Visio, Video Production, Video Editing
Education
Missouri Western State University 2007 — 2013
Bachelor of Science (B.S.), Computer and Information Sciences and Support Services, Major GPA: 3.0
Cardinal Ritter College Prep
Charter Communications October 2009 - Present
Costco Wholesale September 1999 - December 2000
Education
Montana State University-Billings 1998 — 1999
Fine/Studio Arts, General
Hardin High School 1993 — 1997
MRC Recycling September 2015 - Present
Charter Communications October 2014 - August 2015
US Foods October 2000 - August 2010
City Recycling September 1998 - May 2000
Ramada Inn September 1996 - September 1998
Holiday Inn at Six Flags December 1994 - September 1996
Skills
Foodservice Distribution, Key Account Management, National Accounts, Contract Negotiation, Account Management, Hospitality Management, Contract Management, Group Purchasing, Food Safety, Accounts Receivable, Written & Oral..., New Product Rollouts, Vendor Relationships, Trade Shows, Incentive Programs, Cost/Saving Analysis, Margin Management, Business Development, Business Reviews, Prospecting Skills, Food Service, Leadership, Product Development, Catering
Education
Missouri State University 1990 — 1994
Bachelor of Science (B.S.), Hospitality Administration/Management
Southwest Missouri State University
Bachelor of Science, Hospitality and Restaurant Administration
Charter Communications November 2008 - Present
Skills
Telecommunications, Telephony, Direct Sales, Salesforce.com, Managed Services, Negotiation, Account Management, Wireless, VoIP, Call Centers, Unified Communications, Solution Selling, Sales, Product Management, Sales Process, Selling, Sales Operations, Sales Management, IP, B2B, Marketing Strategy, MPLS
Education
Monmouth University 1983 — 1987
BA
Insight global December 2014 - Present
Charter Communications May 2011 - October 2014
Skills
Customer Service, Sales, Customer Satisfaction, Account Management, Project Management, Troubleshooting, Call Centers, Windows, Help Desk Support, Layer 1, Layer 2, Windows 7, Windows XP, Outlook, Google Docs, Dropbox, BMC Remedy Ticketing..., CSG, ACSR, Network Provisioning, VoIP
Education
Montana State University-Billings 2004 — 2007
Associate's Degree, Computer and Information Sciences and Support Services, GPA - 3.70
Charter Communications September 2012 - April 2015
Boy Scouts of America 2004 - 2012
Frost Electric September 2008 - November 2011
VEIL Interactive September 1999 - September 2008
KPLR 11 September 1986 - January 1999
J Parrino's Resturant and Bar August 1983 - August 1986
Skills
Product Development, Troubleshooting, Team Building, Strategic Planning, Team Leadership, Vendor Management, Customer Service, Networking, Management, Negotiation, Analysis, Sales Operations, Customer Relations, Coaching, Compliance, Telecommunications, Vendor Relations, Server Management, Desktop Administration, Problem Solving, Operations Management, Sales Support, IT Service Management, Microsoft Office, Excel, Purchasing, Inventory Management, Application Development, Wireless, IT Strategy, Outsourcing, VoIP, Contract Negotiation, Training, Technical Support, Cisco Technologies, Cisco IOS, Cisco Routers, Cisco Call Manager, Cisco Certified, Cisco ASA, Cisco VoIP, Video, Advance Planning, Client Relations, Document Imaging, Barcode Technology, Project Management, MPLS VPN, MPLS Networking
Education
Missouri State University 1982 — 1986
Bachelor, Mass Communications
St. Louis Community College 2000 — 2002
Associates, Information Techlogy
Altamont Mortgage Group August 2014 - Present
Assyrian Soccer League September 2013 - Present
EK Trucking September 2013 - Present
Stonegate Mortgage Corporation (NYSE: SGM) January 2014 - July 2014
Nationstar Mortgage September 2013 - November 2013
Cornerstone Home Lending, Inc. July 2013 - September 2013
Chase September 2012 - March 2013
Charter Communications January 2009 - October 2012
Expandedexpres/Simply Paint and Blinds Co. January 2003 - January 2009
RadioShack January 2001 - January 2002
Skills
Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Strategic Planning, Negotiation, Editing, Team Building, Project Management, Teamwork, AutoCAD, Project Planning, Sales, Sales Management, Team Leadership, Management, Coaching, Retail, Data Entry, System Administration, Analysis, Graphic Design, Advertising, Marketing, Marketing Strategy, Social Media, Troubleshooting, Customer Satisfaction, Loan Origination, Loans, Mortgage Lending, Leadership, Time Management, Training
Education
Modesto Junior College 2002 — 2005
Charter Communications April 2015 - Present
Education
Missouri State University 1997 — 2001
MBA, Emphasis in Marketing and Management
Centennial Homes February 2015 - Present
Billings Gazette Communications August 2014 - February 2015
Charter Communications December 2012 - 2014
Charter Communications January 2012 - December 2012
Charter Communications April 2011 - December 2011
Skills
Sales, Telecommunications, Call Centers, VoIP, Direct Sales, Residential Homes, Account Management, Digital Media, Salesforce.com, Customer Retention, Customer Satisfaction, Wireless, Customer Experience, Cold Calling, Broadcast
Education
Montana State University-Billings 1999 — 2003
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Charter Communications 2015 - Present
Skills
HTML, Java, JavaScript, Microsoft Office, SQL, Microsoft SQL Server, Microsoft Excel, Software Development, Customer Service
Education
Montana State University-Billings 2009 — 2014
Charter Communications January 2015 - Present
US Banccorp March 2014 - January 2015
Lender Processing Services, Inc. (LPS) October 2012 - January 2014
First State Bank - First State Bank Mortgage June 2012 - October 2012
Aurora Bank FSB March 2009 - April 2012
Aurora Bank FSB October 2009 - March 2011
Aurora Bank FSB May 2009 - October 2009
Aurora Bank FSB March 2009 - May 2009
Convergys January 2009 - March 2009
Laird Technologies February 2007 - December 2008
Skills
Sales, Call Centers, Mortgage Lending, Customer Satisfaction, Loans, Operations Management, Vendor Management, Team Building, Project Management, CRM, Lead Management, Process Improvement, Business Development, Risk Management, Mortgage Banking, Banking, Business Analysis, Account Management, Pricing, Loss Mitigation, Financial Analysis, Analysis, Finance, Analytics, Forecasting, Software Documentation
Education
Southwest Missouri State University 1998 — 2000
Charter Communications August 2008 - Present
Skills
Call Centers, Troubleshooting, Telecommunications, VoIP, MPLS, Customer Experience, Management, BMC Remedy, Software Documentation, Wireless Networking, Cross-functional Team..., Customer Satisfaction, Technical Support, Customer Retention, Vendor Management, Wireless, Clinical Microbiology, Medical Microbiology, Medical Technology
Education
University of Wyoming 1992 — 1994
bachelor of science, medical technology
Montana State University-Bozeman 1987 — 1992
bachelor of science, Medical Microbiology Residency Program
Charter Communications April 2015 - Present
RADSTARR Media Entertainment January 2013 - Present
Convergys August 2011 - April 2015
City of St. Louis Communication Division January 2013 - October 2013
Footlocker August 2000 - May 2013
Man Of The Hour Magazine November 2011 - April 2012
Metro December 2010 - August 2011
Convergys July 2010 - November 2010
Central Casting November 2009 - March 2010
Principato-Young Entertainment November 2009 - March 2010
Skills
Final Cut Pro, Microsoft Word, Screenwriting, Solid computer skills, Microsoft Excel, Power Point, Filmmaker Software, Final Cut Pro Editing..., Non-linear editing..., Video Production
Education
Webster University 2011 — 2013
Master of Arts (MA), Communications Management, Graduate
Missouri State University 2006 — 2009
Mass Media/Digtal Film Production, Script Writing, journalism, the study of Mass Media Production
Certificate Writing for Television and Film
Hazelwood East 1997 — 2001
High School, General
University of Wisconsin Medical Foundation August 2013 - Present
Hologic April 2011 - April 2013
Charter Communications 2009 - 2011
Mercury Marine 2007 - 2009
Skills
Troubleshooting, Active Directory, Hardware, Computer Hardware, Software, Software Installation, Remote Desktop, Mac OS X, Windows 7, Windows XP Pro, Microsoft Office, Printers, Android, Blackberry, Phone Etiquette, Antivirus, Networking, OS X
Education
Moraine Park Technical College 2004 — 2007
Associate’s Degree, Information Technology – Technical Support Specialist
Moraine Park Technical College 2004 — 2007
Associates Degree, Information Technology – Network Specialist
Core BTS
Allstate July 2015 - Present
The Center of Life Christian Church January 2015 - Present
Charter Communications March 2014 - January 2015
Mathenia Insurance group December 2013 - March 2014
American National Insurance March 2013 - December 2013
Prudential Financial November 2011 - February 2013
Saint Louis Public School District August 2010 - June 2011
Saint Louis Public School District October 2008 - August 2010
Riverview Gardens School Disrict October 2007 - October 2008
Skills
Sports, Non-profits, Coaching, Microsoft Office, Public Speaking, Career Counseling, Marketing, Customer Service, Teaching, Event Planning, Staff Development, Community Outreach, Nonprofits, Team Building, Fundraising, Training, Leadership, Higher Education, Leadership Development, PowerPoint, Public Relations, Social Networking, Research, Social Media, Event Management, Athletics
Education
Missouri Baptist University 2001 — 2002
Behavioral Sciences/Psychology
University of Arkansas at Fayetteville 1991 — 1993
Criminal Justice
Coffeyville Community College 1989 — 1990
Associates of Arts, General Studies
Hall of Fame Inductee, Coffeyville Community College 1989 — 1990
Berkeley Senior High School 1985 — 1989
Community Involvement
Allscripts December 2007 - Present
Anheuser-Busch June 2007 - December 2007
EPSI May 2005 - September 2006
Anheuser-Busch March 2003 - May 2005
Charter Communications September 2002 - March 2003
Microcon October 1999 - January 2002
Ferguson Consulting Inc June 1997 - October 1999
Edward Jones January 1994 - June 1997
Skills
Agile Methodologies, .NET, C#, Design Patterns, WCF, SQL, ASP.NET, WPF, Silverlight, JavaScript, XAML, Entity Framework, Java, HTML, IIS, XML, SSRS, SSAS, Scrum, OOP, Architectural Patterns, MVVM, Unity, T-SQL, Prism, MVC Architecture, Microsoft Patterns &..., GoF Patterns, Object Oriented Design, Software Design, Microsoft SQL Server, Application Architecture, IT Management, SOA, Software Development, Software Engineering, Visual Studio, Test Driven Development, TFS, Web Applications, LINQ, Enterprise Architecture, Web Services, Architecture, SSIS, WinForms, Software Project..., System Architecture, RESTful WebServices, AngularJS
Education
Missouri State University
Bachelor of Science (B.S.), Computer Science
Charter Communications April 2015 - Present
Communications Unlimited, Inc. December 2011 - April 2015
AT&T November 2010 - November 2011
Skills
HFC, CMTS, DOCSIS, Cable Modems, Cable Networks, MCT, VoIP, Video, Telecommunications, LAN-WAN, Cable Broadband, Windows 7, Windows Server, Troubleshooting, Active Directory, Team Building, T1, IP, Data Analysis, Process Improvement, VDSL, Telephony, Cabling, Customer Service, Networking, Ethernet, Routers, Microsoft Office, Customer Satisfaction, Broadband, Switches, TCP/IP, Management, Team Leadership, Software Installation, Technical Support, WAN, DSL, Cable Television
Education
Missouri Valley College 1988 — 1990
Accounting and Business/Management
Charter Communications December 2010 - Present
Bresnan Communications August 2009 - December 2010
Comcast Cable January 2008 - February 2009
Comcast February 2005 - January 2009
Adelphia 2005 - 2007
Time Warner Cable September 1986 - February 2002
Skills
Broadband, HFC, Troubleshooting, Problem Solving, Microsoft Office, Computer Hardware, DWDM, Cabling, TCP/IP, Fiber Optics, Video, Mentoring, Headend, QAM, MoCA, Delivering Technical..., Technical Presentations, Technical Demonstrations, High-Level Presentations, DOCSIS 3.0, DOCSIS, Telecommunications, VoIP, Optical Fiber, Call Centers, Training, IP, VOD, Routers
Education
SCTE 2014 — 2014
Certificates, SCTE DVEP
CompTia 2002 — 2002
CompTia A+ Network + Cerifications
Monroe Community College 1998 — 1999
Technical classes
Madison University
Associates, Business
Columbia Insurance Group February 2002 - Present
Boone County Fire District/Missouri Task Force 1 January 2009 - June 2012
Enterprise Rent-A-Car June 2000 - February 2002
Charter Communications January 2000 - June 2000
St. Louis Metropolitan Police Department July 1997 - January 2000
Skills
Customer Service, Public Speaking, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, iOS, OS X, Windows Server, TCP/IP, Mobile Devices, Crisis Communications, Disaster Recovery, Disaster Response, Disaster Risk Reduction, Networking, Network Administration, Wireless Networking, Network Security, Server Administration, Tablets, Smartphones, Android, Desktop Administration, Help Desk Support, Technical Support, Electronics Repair, Remote Troubleshooting, Computer Hardware
Education
Western Governors University 2013 — 2017
Bachelor's Degree, Information Technology- Security Administration
Moberly Area Community College 2009 — 2011
Information Technology
yurJURY November 2014 - Present
Cardinal Scholars August 2014 - Present
Top Dog Recruiting May 2014 - Present
Blue World Pools, Inc. A Nevada Corporation February 2014 - Present
Charter Communications June 2013 - Present
Live Music Tutor May 2013 - Present
University of Central Missouri August 2008 - Present
Pearson VUE April 2015 - July 2015
yurJURY 2014 - 2014
Vector Marketing May 2013 - December 2013
Skills
Music, Cello, Cash Handling, Assembly, Machine Operator, Studio Recording, custodial, Housekeeping, Banquets, Food Preparation, dishwashing, Political Campaigns, Microsoft Office, Public Speaking, Radio Production, Music Theory, Radio Producing, Manufacturing, Public Relations, Nonprofits, Facebook, Higher Education, Fundraising, Microsoft Word, Customer Service, Research, Leadership, Social Media, Microsoft Excel, Event Planning, Teaching, PowerPoint, Training
Education
2008- 2010 University of Central Missouri 2008 — 2013
Masters of Arts, Music Theory and Composition
University of Central Missouri 2008 — 2010
MA, Music
Missouri State University 2004 — 2008
BA, Music
Missouri State University 2004 — 2008
Bachelor of Arts, Music; Area
Charter Communications October 2013 - September 2014
Oreilly Auto Parts June 2011 - October 2013
Missouri State University August 2010 - May 2011
Hagies 19th May 2007 - May 2010
Skills
Computer Hardware, Computer Repair, Computer Maintenance, Networking, Customer Service, Sales, Management, Wireless Networking, Security, Windows, Microsoft Excel, Microsoft Word, Time Management, Teamwork, Team Building, Troubleshooting, Customer Satisfaction, Retail
Education
Missouri State University 2010 — 2011
Union High School 2006 — 2010
New Balance December 2014 - Present
Charter Communications July 2013 - December 2014
US Bank January 2011 - July 2013
Skills
.NET, Visual Basic, SQL, COBOL, XML, C#, Visual Studio, JCL, Web Services, ASP.NET, Microsoft SQL Server, VB.NET, Windows Mobile Devices, XNA
Education
Missouri State University 2006 — 2010
Bachelor of Applied Science (B.A.Sc.), Business/Marketing
Charter Communications September 2014 - Present
Marvin's Manor LLC October 2013 - September 2014
Pick 'n Save August 2011 - September 2014
Education
Moraine Park Technical College 2011 — 2015
Undergrad, Medical/Clinical Assistant
Charter Communications November 2014 - Present
United States Army National Guard May 2013 - Present
UPS November 2014 - December 2014
Asia Wrap May 2014 - November 2014
Roman's takeout January 2013 - May 2013
Moe's Southwest Grill August 2008 - January 2013
Skills
Budgets, Customer Service, Microsoft Excel, Microsoft Office, Social Media, Leadership, Public Speaking, Photography, Team Building, Social Media Marketing
Education
Montreat College 2014 — 2014
A C Reynolds 2008 — 2012
High School Diploma
Charter Communications December 2013 - Present
Zen Teledata Group, Inc. November 2008 - May 2013
Time Warner Cable March 1994 - June 2007
United Artists Cable June 1985 - March 1993
Skills
Telecommunications, Strategic Partnerships, Direct Sales, IP, Customer Satisfaction, Call Center, Business Development, MPLS, Fiber Optics, Account Management, VoIP, Team Building, Call Centers, Product Management, Wireless, Solution Selling, Broadband, Sales Management, Vendor Management, Selling, Mobile Devices, Salesforce.com, Sales Presentations, Sales Process, Contract Negotiation, P&L Management, Product Marketing, Telephony, Customer Retention, Managed Services, Customer Experience, B2B, Sales Operations, Sales
Education
Missouri State University 1978 — 1984
BS, Business & Industrial Communications
Charter Communications April 2014 - Present
LTO Enterprises 2005 - Present
Citi October 2009 - April 2014
MasterCard Worldwide March 2009 - October 2009
Anheuser-Busch Inbev 1999 - 2009
Anheuser-Busch February 1998 - December 2008
Anheuser-Busch February 1998 - December 2008
Anheuser-Busch February 1998 - December 2008
Monsanto Enviro-Chem March 1997 - January 1998
Venture Stores August 1986 - January 1997
Skills
Enterprise Architecture, Software Documentation, SDLC, IT Management, Agile Methodologies, Requirements Analysis, Program Management, Integration, Software Development, Disaster Recovery, Visio, ITIL, General Awesomeness, Project Management, Information Technology, System Administration, SharePoint, Strategy, Leadership, Management, Unix, Systems Analysis
Education
Missouri State University 1981 — 1985
BS, Math and Computer Science
DISH May 2015 - Present
Charter Communications April 2013 - April 2015
Charter Communications July 2012 - March 2013
Charter Communications January 2011 - June 2012
Momentum Worldwide January 2009 - October 2010
Osborn & Barr March 2008 - December 2008
Skills
Integrated Marketing, Online Marketing, Online Advertising, E-commerce, SEM, Marketing Strategy, Digital Marketing, Marketing, SEO, Social Media Marketing, Advertising, Web Project Management, Telecommunications, Brand Development, Online Media, Social Networking, CRM, Customer Acquisition, Team Leadership, B2B, buy-flow development..., New Media, Social Media, Mobile Devices, Facebook, Affiliate Management, Direct Marketing, Digital Media, Brand Management, Management, Cross Promotions, UI/UX, Strategy, Creative Direction, Mobile Marketing, Digital Strategy, Web Analytics, Media Planning, Marketing Communications, Sales, Strategic Partnerships, Lead Generation, Interactive Marketing, Project Management, Competitive Analysis, Contract Negotiation, Cross Functional Team..., Creative Briefs, Creative Strategy, User Interface Design
Education
Missouri State University
Bachelors, Marketing: Advertising and Promotions
US Tank Alliance March 2008 - June 2012
Hagen Informational Technologies April 2005 - December 2007
Charter Communications March 1990 - November 2004
Snowbird Trailer Company August 1986 - May 1987
U. S. Army Reserve, 961st Engineering Battalion, Delta Company January 1985 - June 1986
Gesch Enterprises May 1978 - September 1978
Skills
: Customer Service..., Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Negotiation, C++, Editing
Education
Moraine Park Technical College 2009 — 2013
Associates Degree, Electrical/Electronics Maintenance and Repair Technology
Moraine Park Technical College 2009 — 2013
Associate of Science (A.S.), Electricity
Moraine Park Technical College
Associate Degree, Electrical Sciences
Moraine Park Technical College
Diploma
Charter Communications February 2009 - Present
Bresnan Communications November 2003 - January 2009
Billings District 2 August 1996 - May 2000
Skills
Project Planning, Training, Project Coordination, Team Leadership, Telecommunications, Cognitive Assessment, VOD, Educational Diagnostic..., Process Improvement, Team Management, Digital Video, Broadband, Video, Set Top Box, Strategic Planning, Management, Curriculum Development, Call Centers, Customer Satisfaction, Cabling, Customer Service, Microsoft Excel, General Administrative...
Education
Montana State University-Billings 1995 — 1998
Bachelor's degree, Education
National Government Services January 2015 - Present
The Reserves Network January 2014 - September 2014
Time Warner Cable November 2012 - July 2013
Miles Kimball September 2010 - April 2011
Charter Communications November 2009 - June 2010
Wilson-Hurd July 2008 - January 2009
Multi-Pack October 2007 - March 2008
Service First Staffing October 2004 - September 2007
The QTI Group April 2000 - October 2003
Central Dodge Title May 1999 - March 2000
Skills
Customer Service, Sales, Recruiting, Call Center, Administrative..., Receptionist Duties, Business Development, Medical Office, Title Insurance, Real Estate, Interviews, Outlook, Microsoft Word, Call Centers, CRM, Customer Retention, Public Speaking, Training, Customer Satisfaction, Microsoft Office, Microsoft Excel
Education
Moraine Park Technical College 2000 — 2002
Spanish
Moraine Park Technical College 1996 — 1999
Associate's degree, Administrative Assistant
Moraine Park Technical College
Major Fortune 500 Company with Headquarters in St. Louis February 2014 - Present
Privately Owned Investment Advisory Firm August 2013 - February 2014
Charter Communications June 2013 - August 2013
Ralcorp Holdingsz February 2013 - June 2013
Express Scripts July 2011 - February 2013
Wells Fargo Advisors October 2009 - May 2011
U.S. Bank December 2007 - October 2009
JPMorgan Chase September 2005 - December 2007
Skills
SDLC, Data Warehousing, Banking, Management, XML, Budgets, .NET, Mortgage Lending, Mergers & Acquisitions, Visio, Business Analysis, Business Intelligence, IT Management, Process Improvement, Software Project..., Vendor Management
Education
Missouri State University
Master of Science (M.S.), Information Technology Project Management
University of Phoenix
Bachelor of Science (B.S.), Information Technology
Charter Communications June 2014 - Present
Charter Communications July 2013 - June 2014
Cablevision January 2013 - July 2013
Cablevision October 2011 - January 2013
Cablevision June 2011 - October 2011
Cablevision January 2011 - June 2011
Bresnan Communications August 2008 - January 2011
Bresnan Communications March 2006 - August 2008
Bresnan Communications July 2005 - March 2006
Bresnan Communications November 2004 - July 2005
Skills
Microsoft Excel, MS Excel Pivot Tables, VBA, MySQL, Crystal Reports, Crystal Enterprise, eWFM, Empower, Aspect ACD, HTML, VoIP, IVR, Telecommunications, Troubleshooting, Routers, Network Design, IP, Switches, Wireless, TCP/IP, Workforce Management, BMC Remedy, Broadband, Cisco Technologies, Technical Support, Telephony, Call Centers, Customer Experience, Computer Network..., WAN, SIP, T1, QoS
Education
Montana State University-Billings 2000 — 2002
Associate's degree, Computer Systems Networking and Telecommunications
WellPoint September 2012 - Present
Charter Communications December 2011 - August 2012
Charter Communications May 2006 - December 2011
Moraine Park Technical College September 1998 - September 2008
Charter Communications April 2001 - May 2006
Skills
Oral and Written..., Public Speaking, Microsoft Office 2003, High Level Of Accuracy, Integrity, Highly detail oriented, Macintosh hardware, Macintosh Applications, Customer Satisfaction, Call Centers, Training, Customer Service, Leadership, Coaching, Technical Support, Time Management, Microsoft Excel, Call Center, Visio, Process Improvement, Customer Retention, Troubleshooting, Customer Experience, Customer Support, Microsoft Office
Education
University Phoenix Online 2012 — 2012
Bachelor's degree, Computer Software Engineering, 3.6
Moraine Park Technical College 1997 — 2000
Associate's degree, Computer Information System Technical Support Specialist, 3.0
William Mitchell College of Law August 2012 - May 2015
O'Meara, Leer, Wagner & Kohl, P.A. June 2014 - January 2015
Professor Daniel Kleinberger May 2014 - December 2014
2nd Judicial District - Ramsey County January 2014 - May 2014
Dudley & Smith, PA June 2013 - October 2013
William Mitchell College of Law June 2013 - September 2013
Gislason & Hunter LLP September 2011 - July 2012
Rural Horizons Roofing May 2006 - August 2011
Le Sueur - Henderson Middle/High School January 2011 - May 2011
Charter Communications August 2010 - September 2010
Skills
Keyboarding, Dictation, Data Entry, Microsoft Office, Payroll Processing, Google Docs, Reception, Direct Sales, Educational Technology, Technology Integration, Time Management, Social Media, Entrepreneurial..., Entrepreneurial Skills, Filing, Teaching, Teaching Experience, Windows, Mac OS, Photo Editing, Photoshop, Video Editing, Able To Multi-task, Coaching, Punctual, Attention To Detail, Teamwork, Independent, Skilled Communicator, Marketing, Westlaw, Payroll
Education
William Mitchell College of Law 2012 — 2015
Doctor of Law (J.D.)
Winona State University/Minnesota State University - Mankato 2009 — 2011
Bachelor of Science, Teaching - Business Education
Riverland Community College 2007 — 2009
Associate of Arts, Business
Charter Communications September 2008 - Present
Outside Media Group January 2006 - September 2008
Bozeman Daily Chronicle July 2003 - August 2005
Skills
Advertising, Marketing, Telecommunications, Sales, Social Media Marketing, Public Relations, Marketing Strategy, Online Marketing, Event Planning, New Business Development, Online Advertising, Social Media, Direct Sales, Sales Management, Market Research, Marketing Communications, Management, Email Marketing, Account Management, Time Management, Customer Retention, Team Building, Direct Marketing, Leadership, Selling, Cold Calling, Sales Process, Salesforce.com, Customer Satisfaction, Lead Generation, Social Networking, Broadband, Wireless Broadband, Wireless Routers, Internet, Ethernet, VoIP, B2B, Data Transfer, VPN, Web Hosting, Video, Fiber Optics, Fiber Optic Networks
Education
Montana State University-Bozeman 2004 — 2006
BS, Marketing & Small Business
Charter Communications March 2015 - Present
Charter Communications May 2014 - March 2015
Charter Communications October 2013 - May 2014
Cablevision February 2011 - October 2013
Bresnan Communications July 2010 - February 2011
Bresnan Communications October 2007 - July 2010
CSK Auto August 2004 - October 2007
Skills
Customer Service, Outlook, Access, Microsoft Word, PowerPoint, Technical Writing, Oral & Written..., Microsoft Office, Microsoft Excel, Outlook Express, BMC Remedy, CSG, Meet Deadlines, Motivated self-starter, Phone Etiquette, Multi-line Phone, Softphone, Sales, Technical Support, Keyboard Skills, 10 Key, Internet Explorer, eWFM, Crystal Reports, SharePoint, Data Analysis, Telecommunications, Troubleshooting, Call Centers, Customer Experience, Customer Satisfaction
Education
Montana State University-Billings 2013 — 2015
Bachelor’s Degree, Business Administration and Management, General, 3.66/4.00
Montana State University-Billings 2004 — 2009
Associate of Science (AS), Human Resources Management/Personnel Administration, General, 3.53/4.00
Moraine Park Technical College October 2013 - February 2014
West Bend School District June 2013 - August 2013
Convergys August 2010 - August 2011
Charter Communications November 2008 - April 2009
Synergy Salon & Spa May 2007 - September 2007
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Access, Operating Systems, Windows XP Pro, Windows, Windows 7, Customer Service, Teamwork, Team Leadership, English, Computer Hardware, Troubleshooting, Management, Time Management, Leadership, Databases, Public Speaking, Project Management, Windows Server, Organizational..., Event Planning, Event Management, Wireless Networking, Network Architecture, Macintosh Applications, Mac OS
Education
Moraine Park Technical College 2010 — 2014
Associate's degree, Information Technology Network Specialist
Moraine Park Technical College 2010 — 2014
Associate's degree, Information Technology Technical Support Specialist
Ariens Company November 2014 - Present
Charter Communications November 2011 - Present
Charter Communications January 2012 - May 2014
GoldenBell Management INC. January 2011 - November 2011
Hammer's Hockey Supply LLC September 2005 - September 2008
Mercury Marine October 1997 - September 2008
Skills
Customer Service, Retail, Microsoft Office, Word, Customer Relations, Excel, PowerPoint, Problem Solving, Team Building, Microsoft Excel, Microsoft Word, Customer Satisfaction, Sales, Team Leadership, Time Management, Process Scheduler, Leadership Development, Recruiting, Leadership, Management, Strategic Planning
Education
Moraine Park Technical College 2009 — 2011
Associate, Leadership Development, Business Management
Moraine Park Technical College 2009 — 2011
Associate's degree, Leadership Development & Business Management, Management and Supervision
Monsanto December 2013 - Present
Charter Communications July 2013 - December 2013
Reinsurance Group of America September 2011 - May 2012
The Doe Run Company April 2011 - September 2011
Signature Consultants October 2010 - March 2011
BJC HealthCare March 2010 - July 2010
National MS Society May 2008 - August 2008
Skills
Recruiting, CCNA, ITIL v3 Foundations..., Microsoft Office, Customer Service, Web Site Production, Management, Database Admin, Process Scheduler, Microsoft Excel, Microsoft Word, PowerPoint, Organizational..., Performance Management, Research, Outlook, Social Media, SharePoint, Project Management, Training, Employee Relations, Data Entry
Education
St. Louis Community College 2011 — 2012
Cisco Networking Academy
Missouri State University
Bachelor of Science, Information Technology Service Management
Charter Communications January 2011 - Present
NERC Certified December 2010 - March 2013
OverJordan, Inc. August 2004 - December 2008
Business Networking International 2006 - 2007
Charter Communications December 1978 - October 2006
Skills
Telecommunications, Team Building, Sellers, Microsoft Excel, Contract Negotiation, Management, Real Estate, VoIP, Broadband, Customer Service, Negotiation, Selling, Direct Sales, Leadership, Optical Fiber, Sales, Ethernet, IP, MPLS, Project Management, Salesforce.com, T3, Telephony, Wireless
Education
National Cable Television Institute 1985 — 1987
Technical, Telecommunications
Modesto Junior College 1976 — 1978
Business / Real Estate / Electronics
SOS International
Technical, Electrical Systems Operations
Turlock High School
Charter Communications May 2010 - Present
Analytical Bio-Chemistry May 2005 - May 2010
Missouri Institute of Mental Health 1985 - 1990
Skills
Data Warehousing, ETL, Business Intelligence, SSIS, Data Modeling, Enterprise Architecture, Data Warehouse..., Requirements Analysis, Vendor Management, Solution Architecture, Metadata Management, Teradata, Unix, Business Analysis, IT Management, SOA, SDLC, Enterprise Software
Education
Missouri State University 1999 — 2001
MS, Computer Information Systems
University of Missouri-Saint Louis 1990 — 1992
MPPA, Public Administration
Charter Communications June 2014 - Present
LandSafe a Bank of America Co. October 2012 - August 2014
Verizon June 2012 - October 2012
AT&T January 2000 - June 2012
Skills
Process Improvement, Telecommunications, Change Management, Team Leadership, Customer Service, Microsoft Office, Project Management, Team Building, Leadership, Training, Direct Sales, Quality Center, Software Quality..., Testing, System Testing, User Acceptance Testing, SDLC, Public Speaking, Call Centers, PowerPoint, Microsoft Word, Microsoft Excel, Business Development, Program Management, Troubleshooting, Management, Software Documentation, Business Analysis, Visio, SharePoint, Release Management, Six Sigma, Cross-functional Team..., CRM, Recruiting, Analysis, Business Requirements, Requirements Analysis, Customer Experience
Education
Missouri State University
Bachelor's degree, Management Information Systems, General
Self-employed February 2014 - Present
Charter Communications March 2011 - August 2013
FedEx Ground June 2009 - March 2011
FedEx Ground November 2008 - June 2009
Self Employed November 2006 - September 2008
General Dynamics ATP July 2005 - July 2006
Alarm Electronics MFG Company January 2004 - June 2005
Skills
Structured Cabling, Fiber Optic Technology, Point of Sale (POS)..., Server and PC..., SMD Solder and Rework, Antenna Design, RF Systems, Broadband, Electronics, Optical Fiber, Test Equipment, Troubleshooting
Education
Mitchell Community College 2002 — 2005
Associate of Arts and Sciences (A.A.S.), Electronics Engineering Technology
Boy Scouts
Boy Scouts
Charter Communications November 2013 - Present
Cablevision February 2012 - November 2013
Cablevision February 2011 - February 2012
Gallatin Valley Furniture Carpet One July 2009 - January 2011
PulteGroup January 2006 - December 2008
Skills
Customer Retention, Direct Sales, Sales Management, Customer Service, Customer Satisfaction, Telecommunications, Selling, Solution Selling, Sales Process, Team Leadership, Sales Rep Training, Construction Management, Construction, Blueprint Reading, Sales Operations, Sales
Education
Montana State University-Bozeman 2001 — 2005
Business, Management, Marketing, and Related Support Services
Manda Marie Photography November 2007 - Present
Charter Media November 2009 - June 2010
Charter Communications August 2006 - November 2007
Allied Staffing February 2006 - August 2006
Educational Technology Center May 2003 - December 2005
Skills
Microsoft Office, Photography, Customer Service, Advertising, Multimedia, Art, Adobe Creative Suite, Image Editing, Photoshop, Final Cut Pro, Editing, Social Media, Video, Sales, Management
Education
Missouri State University 2001 — 2005
Bachelor of Science, Mass Media Communication and Production
Charter Communications March 2015 - Present
Bank of America October 2013 - February 2015
Bank of America May 2012 - November 2013
Reed Elsevier February 2012 - July 2012
Enterprise Rent-A-Car May 2006 - December 2010
Skills
Troubleshooting, Networking, Help Desk Support, Integration, Customer Service, Access, Analysis, Databases, IT Management, Management, Security, Network Security, Training, SharePoint, Switches, Sales, Telecommunications, Technical Support, System Administration
Education
Webster University 2015 — 2018
Master of Science (MS), Cyber Security, 3.49
Missouri Western State University 2006 — 2011
B.S., Computer Science
Ladue Horton Watkins High School
Ladue Horton Watkins High School
Minch Crafts April 2015 - Present
Stella & Dot September 2014 - Present
Billings Gazette Communications April 2013 - August 2014
Charter Communications March 2011 - March 2013
DIRECTV March 2010 - October 2010
Regional Elite August 2009 - March 2010
Best Buy October 2008 - June 2009
Carmike Cinemas April 2007 - January 2009
Skills
Sales, Customer Service, Call Centers, Customer Retention, Direct Sales, Customer Satisfaction, Marketing, Telecommunications, Account Management, Customer Experience, Cold Calling, Microsoft Office, Sales Operations, Sales Process, Networking, Advertising, Social Media Marketing, Online Advertising, Social Media, Social Networking, Digital Media
Education
Montana State University-Billings 2014 — 2018
Bachelor of Science (B.S.), Pre-Med / Biology Major, Psychology Minor
Big Sky High School 2005 — 2009
Diploma, General Studies, 3.7
Do It All Jim, L.L.C. November 2014 - Present
Charter Communications April 2012 - October 2014
Digital Compliance Inc February 2010 - September 2011
HDA Management, LLC June 2006 - November 2009
Ted Lechner Youth Service Ctr October 2008 - July 2009
Education
Montana State University-Billings 2001 — 2007
None, Human Resources Management and Services
Team Detroit July 2015 - Present
Buckeye CableSystem October 2013 - Present
Buckeye CableSystem January 2012 - October 2013
The Mergis Group October 2011 - January 2012
Charter Communications February 2011 - September 2011
Monroe County Community Credit Union October 2010 - February 2011
Logan Bank and Trust October 2009 - September 2010
Verizon Wireless November 2008 - October 2009
Monroe Bank & Trust June 2004 - November 2008
Skills
Microsoft Office, Multi Tasking, Customer Service, Communications, Banking, Lending, Cash Management, Call Centers, Sales, Payment Processing, Data Entry, Accounting, Telephone Skills, Teamwork
Education
Monroe County Community College 2011 — 2015
Associate of Applied Science, Accounting
Monroe High School 2000 — 2004
Diploma
Therapy On Wry April 2012 - Present
Self Employed 2003 - Present
Clipper Magazine January 2008 - May 2014
Bare Bones Biz Inc. 2004 - 2006
Benjamin Franklin Plumbing 2002 - 2003
VenVest Inc. 2001 - 2003
Charter Communications 1996 - 2000
Carnival Cruise Lines January 1995 - November 1995
Skills
Public Relations, Press Releases, Marketing, Training, Event Management, Sales, Editing
Education
Southwest Missouri State University 1990 — 1994
Bachelor's degree, Psychology and Child Development, Cum Laude
Charter Communications September 2015 - Present
CVS Caremark Corporation October 2013 - July 2015
Academy Elite/ Homestead Ranchers September 2013 - July 2015
Hoffman Estates Park District June 2009 - August 2013
Monmouth College August 2010 - May 2013
Skills
Fundraising, Community Outreach, Sports, Event Planning, Time Management, Facebook, Microsoft Word
Education
Monmouth College 2009 — 2013
Bachelor of Arts (B.A.), History, Teaching Certificate (6-12)
Charter Communications May 2015 - Present
Charter Communications December 2013 - Present
Charter Communications May 2010 - December 2013
Cablevision 2011 - 2013
Bresnan Communications May 2008 - May 2010
Skills
Call Centers, Telecommunications, Technical Support, Customer Experience, Troubleshooting, Customer Service, Team Leadership, Process Improvement, Training, Team Building, Management, Microsoft Office, Salesforce.com, Coaching, Microsoft Excel, Outlook
Education
Montana State University-Bozeman 1997 — 1999
National American University 1996 — 1997
Aviation Adventures
Private Pilot
Charter Communications May 2015 - Present
EmbedTek September 2013 - May 2015
Goodwill Industries of South Central Wisconsin February 2012 - September 2013
Shopko November 2007 - February 2012
Skills
Computer Repair, Customer Service, Windows 7, Windows XP Pro, Microsoft Office, Computer Hardware..., Routers
Education
Moraine Park Technical College 2009 — 2013
Associate's degree, IT Network Specialist
Charter Communications March 2012 - Present
US Cable of Coastal-TX, L.P. February 1993 - March 2012
Midstate Oil Company, Columbia, MO January 1985 - December 1990
Skills
Managed a Small..., 30 Year Experience in..., Star of Distinction..., Employee Relations..., MIS Digital Release..., Recognition of..., Management Development..., Leadership Hannibal,..., Above and Beyond Award,..., HSD Customer Service-..., Tech for Non-Tech –..., CATV System Overview –..., Customer Service..., Troubleshooting, Call Centers, VoIP, Technical Support, Telecommunications, ITIL, Customer Satisfaction, Broadband, Telephony
Education
Hannibal LaGrange College
Business Administration and Management, General
Moberly Area Community College
Business Administration and Management, General
Missori Title Loans November 2014 - Present
Charter Communications June 2014 - August 2014
Convergys April 2013 - May 2014
River CIty Casino November 2012 - February 2013
Hair Saloon For Men July 2012 - August 2012
Midwest BankCentre May 2010 - November 2011
Skills
Customer Service, Customer Satisfaction, Microsoft Word, Hospitality, Microsoft Office, Teamwork, Receptionist Duties, PowerPoint, Outlook, Hotels, Call Centers, Banking, Communication, Digital Media, Broadcast Television, Teller Operations, Personal Banking, Day Care, Teaching
Education
Missouri State University 1986 — 1993
Bachelor of Science (B.S.), Electronic Media/Communications
Osage High School
Diploma
Charter Communications February 2007 - Present
CD bar Ranch June 2004 - Present
Rocky Mountain College July 2003 - April 2007
Skills
Educational Leadership, Team Management, Teaching, Team Building, Cross-functional Team..., Teamwork, Facilities Management, Facilitators, Heavy Equipment..., Project Management, Property Management, Carpentry, Painting, Handyman Services, Horse Training, Leatherwork, Sales Management, Vendor Management, Time Management, Public Speaking, Safety, Boy Scouts, Body Weight Training, Automotive, Framing, Fire Sprinkler Systems, Economics, Business Development, Employee Benefits, Hiring, Training, Transportation, Higher Education, Staff Development, Student Affairs, E-Learning, Leadership, Coaching, Motivational Speaking, Customer Service
Education
Montana State University-Billings 2000 — 2004
Master's degree, Educational Leadership and Administration, General
Northwest College 1997 — 2000
Associate of Science (A.S.), Economics and History
Charter Communications October 2012 - Present
Charter Communications March 2010 - October 2012
Charter Communications March 2008 - March 2010
Special Olympics Missouri May 2007 - February 2008
Special Olympics Missouri May 2006 - May 2007
Springfield Cardinals March 2005 - October 2005
Skills
Media Planning, Media Buying, Social Media Marketing, Marketing Strategy, Telecommunications, Fundraising, Grant Writing, Sponsorship Activation, Retail Sales, PowerPoint, Presentations, Press Releases, Proposal Writing, Event Management, Event Planning, Cross Channel Marketing, Customer Retention, Customer Service..., Community Outreach, Key Performance..., Leadership, Aquisition, Integrated Brand..., Loyalty Marketing, Product Marketing, Public Relations, Sales, Marketing, Integrated Marketing, Digital Marketing, Management, Social Media, Account Management
Education
Missouri State University 2002 — 2006
BS, Communication- Public Relations
Graphic House, Inc. March 2014 - Present
Parts Now! December 2013 - February 2014
Greenheck March 2007 - December 2013
Greenheck June 2003 - February 2007
Charter Communications November 2001 - April 2003
JL French August 2001 - November 2001
Fiskars April 2000 - July 2001
LignoTech USA, Inc. September 1981 - April 2000
Skills
SAP, Pricing, Budgets, Process Improvement, Strategic Financial..., SAP R/3, Accounting, Financial Analysis, Financial Modeling, Forecasting, Analysis, Managerial Finance, Microsoft Excel, Internal Controls, Income Statement, Sarbanes-Oxley Act, Financial Reporting, Variance Analysis, Auditing, ERP, Account Reconciliation, Hyperion Enterprise, Finance, Cash Flow, Accounts Receivable, Fixed Assets, Consolidation, Business Process..., Cost Accounting, Hyperion
Education
Southwest State University 1976 — 1978
Bachelor of Arts (BA), Accounting
Moraine Park Technical College 1974 — 1976
Associate of Arts (AA), Accounting
Charter Communications January 2014 - Present
Charter Communications September 2011 - Present
Charter Communications August 2009 - September 2010
Skills
Leadership, Analysis, Assertiveness, Problem Solving, Multi Tasking, Microsoft Excel, Microsoft Word, Workforce Management, Customer Service, Close Attention to..., Team-oriented, Managing Deadlines, Critical Thinking, Teamwork, Inventory Management, Project Management, Sales
Education
University of Missouri-Saint Louis 2007 — 2008
Bachelor of Science (B.S.), Business Administration and Management, General
Missouri State University 2005 — 2007
Charter Communications July 2014 - Present
KyleCo October 2012 - June 2014
MORE International March 2009 - October 2012
Charter Communications June 2004 - March 2009
Skills
Marketing Strategy, Digital Marketing, Account Management, Project Management, Advertising, Product Marketing, Strategy, Business Strategy, Business Planning, Online Advertising, Social Media Marketing, E-commerce, SEO, Website Development, Business Development, Marketing, Social Media, Market Analysis, New Business Development, Social Networking, Team Management, Strategic Planning, Team Leadership
Education
Missouri Baptist University 1993 — 1996
Business Admin, Business
St Charles County Community College 1991 — 1994
Realtime Results January 2010 - Present
Realtime Results June 2007 - January 2010
Realtime Results September 2003 - June 2007
Charter Communications June 2001 - March 2003
American Express August 2000 - June 2001
Electronic Data Systems June 1998 - June 2000
Ameritech February 1993 - June 1998
Skills
New Business Development, Client Services, Sales Management, Customer Retention, Strategic Planning, Cross Functional Team..., Strategic Partnerships, Business Development, Process Improvement, Team Building, Sales
Education
Webster University 1999 — 2001
Master of Arts, Computer Resources/Information Management
Missouri State University 1987 — 1991
B.S., Communications Management
DTN / The Progressive Farmer June 2014 - Present
RevCo October 2012 - June 2014
Charter Communications May 2007 - October 2012
Bohn Studios 2006 - 2007
Skills
MySQL, PHP, JavaScript, Web Applications, jQuery, Apache, Web Development, Linux, CSS, Operating Systems, XML, HTML, Web Services, Unix, Bash, Software Development, Integration, SOAP, System Administration, Visio, Ubuntu, MVC, JSON, Agile Methodologies, Data Migration, Application Architecture, SNMP, Red Hat Linux, Shell Scripting, Servers, Disaster Recovery, AJAX, LAMP, Databases, Enterprise Software, HTML 5, Linux System..., Symfony, Test Driven Development, Unix Shell Scripting, System Architecture, DOCSIS, Regular Expressions, VMware, jQuery UI, Silex, Twig
Education
Montana Tech of the University of Montana 2004 — 2006
Computer Science
Charter Communications April 2015 - Present
Cyclone Drilling July 2014 - March 2015
Heat and frost Insulators September 2009 - July 2014
Skills
First Aid, CPR Certified, OSHA Certified, OSHA 30-Hour, HAZWOPER, MSDS, Adult Education, Field Training, Oil & Gas Industry
Education
Montana State University-Bozeman 2000 — 2004
General Studies, Architecture
Charter Communications 2011 - Present
Windstream 2007 - 2011
AT&T 2004 - 2006
Education
Missouri State University 1996 — 2000
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
FHN
Hubbell Power Systems October 2005 - September 2006
Charter Communications 2004 - 2005
Enterprise Rent a Car 1997 - 2003
Education
Missouri State University 1993 — 1997
BS, Computer Information Systems
PacifiCorp March 2015 - Present
PacifiCorp March 2014 - March 2015
Charter Communications June 2013 - March 2014
Charter Communications October 2009 - July 2013
St. Paul's Academy June 2008 - November 2008
Shuksan Properties Trust February 2008 - November 2008
Property Watch April 2004 - April 2008
Landmark Real Estate Management September 2002 - April 2004
Skills
Negotiation, Analysis, Project Management, Training, Budgets, Management, Accounting, Microsoft Excel, Leadership, Sales, Microsoft Word, Marketing, Contract Negotiation, Customer Service, Excel, Purchasing, Organizational..., Strategic Planning
Education
Western Governors University 2015 — 2016
Master of Business Administration (MBA)
Western Governors University 2008 — 2012
BS, Finance
Montana State University-Billings 1994 — 1996
English Language and Literature, General
Ansira June 2014 - Present
Adaptive Solutions Group February 2014 - June 2014
Maritz Research July 2010 - January 2014
Maritz Research October 2006 - July 2010
Charter Communications August 2006 - October 2006
Maritz Global Technology Services October 2002 - August 2006
Skills
Microsoft SQL Server, SharePoint, SSRS, Software Documentation, SQL, HTML, Testing, Windows, XML, Requirements Gathering, Requirements Analysis, Process Improvement, Team Leadership, Project Management, Business Analysis, SDLC, Microsoft Project, ASP.NET, SSIS, Social Networking
Education
Missouri State University 1998 — 2002
Bachelor of Science (B.S.), Computer Information Systems
LS Networks March 2014 - Present
Charter Communications April 2011 - March 2014
Charter Communications September 2007 - April 2011
New Edge Networks, an Earthlink Company November 2005 - September 2007
Adelphia Communications December 2003 - October 2005
Washington Mutual February 2002 - December 2003
Adecco July 2000 - February 2002
Robert Half International May 2000 - July 2000
oCen Communications October 1999 - April 2000
Comms People May 1999 - August 1999
Skills
Cisco Technologies, BGP, Cisco IOS, VoIP, Routing, OSPF, Switches, MPLS, WAN, Network Design, Routers, Ethernet, TCP/IP, Network Engineering, Telecommunications, IP, EIGRP, Troubleshooting, CCNA, VPN, LAN-WAN, Network Administration, Computer Network..., Wireless, QoS, Telephony, Networking, Network Architecture, T1, Cisco Routers, Frame Relay, Routing Protocols, SIP, Broadband, DSL, Juniper, Fiber Optics, IPv6, MPLS VPN, Wireless Networking, ATM networks, DWDM, Optical Fiber, VLAN, RIP, Firewalls, Metro Ethernet
Education
TriNet Networking 1998 — 2000
Microsoft & Cisco Certiifications
Moorpark College 1996 — 1997
Computer Science
Tidewell Hospice January 2005 - Present
Danka May 2004 - January 2005
Charter Communications June 2000 - November 2003
Meridian Enterprises December 1996 - June 2000
Kultur International Films August 1987 - April 1995
Skills
Business Intelligence, Data Analysis, Analysis, Documentation, Databases, Problem Solving, Healthcare, Software Documentation, Business Process
Education
Montclair State University 1985 — 1987
Business Administration
Manalapan High School 1980 — 1983
Charter Communications March 2012 - Present
Savvis, A CenturyLink Company June 2008 - December 2011
Savvis June 2005 - June 2008
NuVox June 1999 - June 2005
Alcatel-Lucent August 1998 - June 1999
AT&T August 1997 - June 1998
AT&T September 1990 - August 1997
AT&T January 1983 - August 1990
Skills
Customer Service, Program Management, Project Implementation, Process Development, Process Improvement, Cross-functional Team..., PMP, PMO, Process Simulation, Project Management, Managed Services, Data Center, Management, Cloud Computing, Integration, Business Process..., Call Centers, Project Planning, Customer Experience, Change Management, Vendor Management, Strategy, Software Development, Telecommunications, Training, Product Management, Project Portfolio..., Professional Services, Product Development, Outsourcing, SaaS, Enterprise Software, ITIL, IT Strategy, Business Analysis, CRM, IT Management, Enterprise Architecture, SDLC, IT Service Management
Education
Missouri State University
Studied, Business Administration
Charter Communications May 2012 - Present
KSDK NewsChannel 5 November 2009 - February 2012
KPLR-TV March 2006 - November 2009
Charter 1997 - 2006
Charter Media 1997 - 2006
Skills
Media Buying, Advertising Sales, Advertising, Digital Marketing, Digital Media, Marketing Strategy, New Business Development, Account Management, Sales, Management, Sales Management, Radio, B2B, Media Planning, Online Advertising, Cold Calling, Lead Generation, Direct Marketing, Marketing Communications, Integrated Marketing, Marketing, Customer Retention, Social Media, Email Marketing, Online Marketing, Broadcast, Leadership, Salesforce.com, New Media, Public Relations, Television, Social Networking, Strategy, Mobile Marketing, Social Media Marketing, Strategic Partnerships, SEM, Creative Direction, CRM, Digital Strategy, SEO, PPC, Sales Presentations, Strategic Planning, Mobile Advertising, Radio Advertising, Media Relations, Market Research, Market Planning, Cable Television
Education
Missouri State University 1984 — 1988
BJC HealthCare November 2010 - Present
Vericon Media January 2003 - Present
Global Spectrum August 2008 - April 2014
Charter Communications April 2004 - January 2009
Charter Communications December 2000 - April 2004
Above & Beyond Productions 1999 - 2000
Edward Jones August 1999 - December 1999
Action Video Productions 1993 - 1995
Skills
Production, Photography, Editing, Camera, Documentaries, Music Videos, Video Production, Video Editing, Final Cut Pro, Videography, Television Production, Avid Media Composer, Photoshop, Television, Broadcast, Premiere, Avid, Commercials, Microsoft Office, Lighting, Excel, Event Planning, Customer Service, Media Production, Scheduling, Video, Audio, Management, Camera Operating
Education
Missouri State University 1992 — 1995
BS, Media Production
St. Louis Community College 1990 — 1997
The University of Kansas 1990 — 1992
Charter Communications October 2014 - Present
The Home Depot, Inc. January 2009 - October 2014
The Home Depot, Inc. October 2005 - January 2009
Sears Holdings Corporation June 2001 - September 2005
General Electric Appliances - ASI January 1998 - June 2001
GE Capital August 1992 - December 1997
Skills
Process Improvement, Call Center, Operations Management, Project Management, Customer Satisfaction, Six Sigma, Performance Management, Customer Experience, Team Building, Customer Service, Change Management, Retail, Leadership, Call Centers, Quality Assurance, Management, Strategic Communications, Training, CRM, Strategy, Cross-functional Team..., Program Management, Team Leadership, Employee Training, Leadership Development, Coaching, Recruiting, Strategic Planning, Outsourcing
Education
Montana State University-Bozeman 1987 — 1992
Bachelor of Arts (B.A.), Speech Communication
Rocky Mountain College 1987 — 1988
Business Administration
Charter Communications April 2013 - Present
Charter Communications April 2009 - March 2013
Charter Communications October 2005 - April 2009
Enterprise Solutions September 2004 - October 2005
Education
SUNY Polytechnic Institute 2002 — 2005
University of Mumbai 1997 — 2001
Mithibai College 1995 — 1997
Suddenlink Communications March 2014 - Present
Suddenlink Communications August 2009 - Present
Suddenlink Communications November 2007 - August 2009
Charter Communications August 2005 - October 2007
Education
Missouri State University 2000 — 2005
Southwest Missouri State University
Bachelor of Science, Psychology; Biology
Comcast Spotlight August 2013 - Present
Northwest Cable News February 2011 - July 2013
Time Warner Cable August 1998 - March 2011
Charter Communications 1992 - 1998
Skills
Cross-functional Team..., Advertising, Sales Management, CRM, Team Building, Sales, Management, Leadership, Strategy, Public Relations, Recruiting, Forecasting, Training, Broadcast, Budgets, Digital Marketing, Negotiation, New Business Development, Digital Media, Online Advertising, Marketing, Branding & Identity, Account Management, Selling Skills, Marketing Strategy, Program Management, Strategic Planning, Social Media Marketing, Marketing Communications, Social Media, B2B, Event Planning, Sales Process, Salesforce.com, Coaching, Advertising Sales, Competitive Analysis, Cold Calling, Sales Presentations, Customer Retention, Strategic Partnerships, Lead Generation, Direct Sales, P&L Management, Product Marketing, Direct Marketing, Sales Operations, Integrated Marketing, Online Marketing, Selling
Education
Missouri State University
Business Management
Charter Communications October 2012 - Present
Charter Communications August 2009 - November 2012
Charter Communications March 2005 - August 2009
Borders/Waldenbooks February 2004 - February 2005
Borders/Waldenbooks May 1999 - February 2005
Borders March 1997 - June 1999
Borders May 1995 - February 1997
Greenpeace June 1991 - April 1994
Skills
Recruiting, Training, Sales, Management, Leadership, Budgets, Sales Operations, Customer Service, Telecommunications, Customer Satisfaction, Project Management, Sales Management, Team Building, Employee Training, Human Resources, Coaching, Leadership Development, Call Centers, Account Management, Customer Retention, Direct Sales, Employee Relations, Team Leadership, Process Improvement, Sales Process, Employee Benefits, Salesforce.com, Program Management, Vendor Management, Marketing, Performance Management, Operations Management, Customer Experience
Education
Missouri State University 1984 — 1989
Bachelor of Science (BS), Business & Industrial Communications
Webster University
Masters of Communications Management, Communications, currently enrolled
PLZ Aeroscience February 2014 - Present
Panera Bread June 2012 - February 2014
Reinsurance Group of America January 2012 - June 2012
Cobridge Communications, LLC October 2010 - December 2011
Charter Communications June 2009 - February 2010
Kasco Corporation April 2008 - May 2009
Integram - St. Louis Seating June 2007 - April 2008
Fleischman' s Yeast, Maverick Tube, Universal Printing September 2005 - April 2007
Von Hoffmann September 1999 - September 2005
Skills
Forecasting, Accounting, Variance Analysis, Account Reconciliation, General Ledger, Cash Flow, Financial Reporting, Financial Analysis, Accounts Payable, Financial Accounting, Internal Controls
Education
Missouri State University
BS
Davis Wright Tremaine LLP May 2013 - Present
Charter Communications July 2004 - April 2013
Charter Communications May 2010 - January 2011
Charter Communications March 2009 - May 2010
Charter Communications December 2006 - March 2009
Charter Communications October 2005 - December 2006
Charter Communications July 2004 - October 2006
Greensfelder, Hemker & Gale, P.C. April 2003 - February 2004
Cole, Raywid & Braverman October 1998 - March 2003
Gemstar-TV Guide January 1996 - October 1998
Skills
Policy, Privacy Law, Corporate Law, Litigation, Telecommunications, Program Management, Strategic Partnerships, Strategy, Compliance, Security, Training, Licensing, Legal Research, Legal Writing, Corporate Governance, Leadership, Intellectual Property, Copyright Law, Government, Management
Education
University of Tulsa College of Law 1992 — 1995
JD, Energy Law
Missouri State University 1990 — 1992
BA, English; Psychology
Lockheed Martin February 2009 - Present
Charter Communications 2005 - 2008
Qwest Communications 1996 - 2004
U S WEST 1986 - 1996
Skills
Training Delivery, Instructional Design, Needs Analysis, Captivate, Project Management, E-Learning, Team Building, Blended Learning, Training, Organizational..., Leadership Development, Instructor-led Training
Education
Montana State University-Bozeman 1979 — 1983
BS, Business
Charter Communications April 2015 - Present
Charter Communications April 2014 - April 2015
Charter Communication 2001 - April 2014
Charter March 2001 - December 2008
Diagraph an ITW Company 1990 - 2001
Skills
Telecommunications, VoIP, Integration, Cloud Computing, Process Improvement, Wireless, Avaya, Professional Services, PMP, Project Management, IT Service Management, Service Delivery, Vendor Management, Security, Data Center, Enterprise Content..., Information Design, Knowledge Management, Human Computer..., Contact Centers, Oracle Applications, Business Process Mapping, Business Process Design, Business Architecture, Application Portfolio..., Casewise, ARIS, Information Graphics, Outsourcing, Call Centers, Management, IT Strategy, Customer Experience, Telephony, Business Process, BPMN, Enterprise Architecture, Architecture Frameworks, Broadband, SaaS, Enterprise Software, Visio
Education
Missouri State University 1981 — 1985
Parkway South
Charter Communications June 2014 - Present
Cablevision/Optimum/Charter July 2013 - June 2014
Cablevision, Optimum West December 2010 - June 2013
Bresnan Communications December 2006 - December 2010
Rocky Mountain Technology Group October 2001 - September 2006
Skills
Troubleshooting, BMC Remedy, Windows, Testing, Broadband, Telecommunications, Project Facilitation, Application Lifecycle..., Requirements Analysis, Requirements Gathering, Functional Requirements, Software Quality..., Technical Writing, Software Documentation, Basics of Unix, Carpentry, Home Repair, Plumbing Basics, Electrical Basics, Home Maintenance, Cooking and Baking, SQL Basics, TCP/IP, Unix, Project Management
Education
University of Montana 1992 — 1994
BA, History & Political Science
University of Montana 1992 — 1994
CERT, Teaching Certification - Broadfield Social Studies (5-12)
Montana State University-Bozeman 1986 — 1991
BS, Sociology / Criminal Justice
Charter Communications January 2013 - Present
Optimum Media Services January 2010 - Present
Cablevision 2010 - 2012
Optimum 1995 - 2012
Bresnan Communications July 1995 - January 2010
Bresnan Communications 1995 - 2010
Bresnan Communications 1995 - 2010
Bresnan Communications 1995 - 2010
Skills
Cabling, VoIP, Telecommunications, Switches, Troubleshooting
Education
Montana State University-Bozeman 1989 — 1994
Bachelor, Film and Television
Charter Communications
Skills
Telecommunications, Customer Service, Project Management, Troubleshooting, Leadership, Team Leadership, Management, Sales, Process Improvement, Training, Integration, Program Management, Call Centers, Customer Satisfaction
Education
Marian University 2006 — 2008
BA of Interdisciplinary Studies, Business /IT
Moraine Park Technical College 1994 — 1997
Associate's degree, computer programmer/Analyst
U.S. Bank August 2013 - Present
Charter Communications June 2012 - August 2013
Crane Co. July 2010 - June 2012
Crane Co. July 2007 - July 2010
Missouri State University 2006 - 2007
Skills
Auditing, Internal Controls, Sarbanes-Oxley Act, Internal Audit, Risk Assessment, Access, Cost Accounting, Financial Reporting, Forecasting, Accounting, Finance, Financial Analysis, General Ledger, Management, Process Improvement
Education
Missouri State University 2005 — 2007
MBA, Accounting
Charter Communications February 2013 - Present
Charter Communications January 2009 - February 2013
Skills
IP, MPLS, Team Building, Customer Service, Call Centers, Training, Customer Satisfaction, Telecommunications, Leadership, Team Leadership, VoIP, Project Management, Process Improvement, Broadband, Sales, Troubleshooting, Customer Experience, Account Management, Sales Management, Telephony, Wireless, Product Management
Education
Moraine Park Technical College 1999 — 1999
First Responder
Moraine Park Technical College 1996 — 1998
Associates Degree in Culinary Arts and Restaurant Management
Charter Communications March 2004 - Present
Bresnan Communications 2009 - 2012
Skills
VoIP, SIP, Telecommunications, IP, Broadband, Troubleshooting, Network Engineering, Cisco Technologies, Wireless, Telephony, Switches, Routers, Ethernet, Network Design, MPLS, Fiber Optics, Networking
Education
Montana State University-Billings
BSBA, Business Administration
Charter Communications April 2012 - Present
Charter Communications April 2012 - Present
AT&T / U-Verse December 2010 - October 2011
AT&T Video Services March 1999 - December 2010
CONTINENTAL/TCI CABLE September 1986 - March 1999
COX CABLE January 1980 - March 1986
woc tv 1978 - 1979
woc tv 1978 - 1979
woc tv 1978 - 1979
Skills
Broadband, Headend, Triple Play, Cable Broadband, Optical Fiber, IPTV, Cable Television, Troubleshooting, Fiber Optics, Ethernet, VoIP, IP, RF, MPLS, Software Installation, Wireless, Cabling, Cables, VOD
Education
Southern Illinois University, Carbondale 1973 — 1977
BS, Speech/Communications
John F. Kennedy high school
John F. Kennedy high school
Moraine Valley Community College
English, Drama, College core classes
Our Lady of the Snows
St. Louis Community College
Fiberoptic technology
Charter Communications June 2014 - Present
MCC, Inc. May 2012 - June 2014
EP-Direct May 2002 - May 2012
Skills
Journal Entries, General Ledger, Account Reconciliation, Bank Reconciliation, Accounts Payable, Year-end Close, Accounts Receivable, Account Management, M.A.S. 90 Software
Education
Moraine Park Technical College 2003 — 2005
Associate's degree, Accounting
Charter Communications September 2013 - Present
Commerce Bank February 2011 - September 2013
Wil Fischer - Anheuser Busch January 2010 - March 2011
The Standard - Missouri State University August 2008 - January 2009
St. Louis Community College April 2007 - August 2008
North County Suburban Journal - St. Louis Post Dispatch May 2007 - August 2007
Skills
Newsletters, Internal Communications, Public Relations, Event Planning, Copywriting, Editing, Facebook, Corporate Communications, Photoshop, Photography, SharePoint, Microsoft Office, Corporate Branding, Brand Development, Webcasts, Networking, Intranet, Business Communications, Customer Service, Social Media, Leadership, Marketing Communications
Education
Missouri State University
Bachelors, Public Relations
Blandine House Inc. January 2010 - Present
Charter Communications November 2004 - Present
Commonwealth Companies 2002 - 2007
Charter Communications July 2001 - November 2004
Skills
Accounts Receivable, Quickbooks, ACSR, Word, Excel, Access, Accounts Payable, Accounting, Call Centers, Payments, Bank Reconciliation, Accruals, Fixed Assets, Customer Service, Customer Retention, Payroll, General Ledger, Journal Entries, QuickBooks, Invoicing, Customer Satisfaction, Sales, Account Management, Leadership, Microsoft Office
Education
Moraine Park Technical College 1990 — 1995
Accounting, Associate Degree, Accounting
CenturyLink July 2008 - Present
Charter Communications February 2005 - June 2009
XO Communications October 1999 - June 2002
Sprint 1996 - 1999
Education
Missouri State University 1993 — 1993
Charter Communications August 2004 - Present
Cablevision May 2011 - June 2013
Education
Montana State University-Bozeman
Bachelor's degree, Business Finance
Home Apartment September 2010 - Present
Telemarketing Company 2006 - 2009
American Family Insurance August 2002 - November 2003
Cadre December 2000 - August 2002
Adecco USA August 2001 - October 2001
Landmark Event Staffing Services Inc November 2000 - March 2001
Charter Communications November 1989 - October 2000
Skills
Computer Hardware, Computer Software, Mathematics, Accounting, Financial Accounting, Office Machines, Microsoft Office 2007, Microsoft Vista, General Ledger, Account Reconciliation, Accounts Receivable, Accounts Payable, Cash Receipts Journal, Cash Payments, Balance Sheet, Payroll, Quickbooks, Quicken, Internet, Internet Explorer, Google, Income Statement, Purchasing, Sales Journal, General Journal, Peachtree Accounting...
Education
Moraine Park Technical College 1990 — 2010
None Yet, Accounting, A
UW-Oshkosh 1981 — 1986
Bachelor of Science, Radio-TV-Film, High C - Low B
Fond du Lac High School 1979 — 1981
Diploma, General, Near Middle B
Charter Communications November 2012 - Present
Charter Communications July 2011 - November 2012
Skills
Telecommunications, Call Centers, VoIP, Troubleshooting, IP, Wireless, Broadband, Telephony, Customer Experience, Ethernet, Team Leadership, Project Management, Event Planning, Customer Service, Social Media
Education
Missouri State University 2000 — 2004
Bachelor of Science (B.S.), Entertainment Management
Lee's Summit North High School 1997 — 2000
Hope Health and Rehab February 2013 - Present
Charter Communications April 2012 - May 2012
Above and Beyond Care Solutions March 2011 - April 2012
Skills
Sales, Invoicing, Healthcare, Call Centers, Direct Sales, Telecommunications, Customer Satisfaction, Customer Retention, Customer Experience, Customer Service, Account Management, Broadband, Sales Process, Sales Management, Sales Operations
Education
Moraine Park Technical College 2012 — 2012
Certificate, Nursing Assistant/Aide and Patient Care Assistant/Aide
University of Wisconsin-Whitewater 2007 — 2008
General Studies
Charter Communications February 2013 - Present
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, Sales, PowerPoint, Leadership, Marketing
Education
Moraine Park Technical College 2009 — 2012
Charter Communications November 1996 - Present
Grande Cheese March 1993 - November 1996
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Budgets, Editing, Strategic Planning
Education
Moraine Park Technical College
Associate degree, Marketing
Charter Communications 2010 - Present
Charter Communications 2011 - 2012
Charter Communications 2004 - 2010
Everest Connections (founded by GLA International) 1998 - 2003
GLA International 1998 - 2000
Brooks Fiber Telecom 1995 - 1998
Skills
Team Leadership, Management, Business Process..., Business Analysis, Program Management, Telecommunications, VoIP, Wireless, IP, Call Centers, Troubleshooting, Customer Service
Education
Southwest Missouri State University 1990 — 1994
Bachelor’s Degree, Communications Management, General Business
JMA Solutions February 2012 - October 2012
Charter Communications April 2008 - September 2011
AT&T Operations December 2003 - November 2007
Alzheimer’s Association January 2003 - December 2003
Pro Temps Temporary Service November 2002 - March 2003
Harris Publishing February 2000 - August 2002
Education
Moberly Area Community College
Exclusive Touch January 2013 - Present
Charter Communications January 2013 - Present
Education
University of Phoenix 2009 — 2013
Bachelor of Arts (B.A.), Information Technology/MVC
Missouri College 2004 — 2005
Charter Communications July 2013 - Present
Cablevision June 2012 - July 2013
Cablevision May 2007 - May 2012
Cogent Communications January 2004 - July 2005
Adelphia Business Solutions 2001 - 2003
Skills
Switches, Telecommunications, Vendor Management, OSPF, BGP, QoS, Ethernet, Cisco Technologies, IVR, Call Centers, TCP/IP, WAN, Wireless, IP, Networking, Unified Communications, SIP, Network Design, Servers, T1, Cabling, Customer Satisfaction, Active Directory, Cisco IOS, Technical Support, MPLS, SIP Trunking, Troubleshooting, Avaya, VPN, Cisco Call Manager, Telephony, VoIP, Windows Server, Network Engineering, Routers, Routing, VMware, LAN-WAN, CCNA, Network Administration, Broadband, Data Center, Computer Network..., Juniper, Metro Ethernet, Fiber Optics, Network Architecture, DWDM, DOCSIS
Education
Montana State University-Billings
Self-employed UtilityGreen Line Group2009 - Present
Boston Red Sox March 2012 - Present
Charter Communications 2009 - Present
AWCA-TV 2013 - Present
Skills
Video Production, EVS, Tape, Video Editing, Graphic Design, Photoshop, Illustrator, InDesign, Camera, Producing, Directing
Education
Mount Wachusett Community College
Broadcasting and Electronic Media
Monty Tech 2005 — 2009
Technical Diploma, Graphic Design, High School
Charter Communications June 2006 - Present
US Army June 1981 - Present
Skills
Microsoft Office, Leadership, Customer Service, First Aid, Security Clearance, Budgets, Emergency Management, Teamwork, Outlook, Team Building, Microsoft Excel, Team Leadership, Program Management, Training, Management, Security, Government
Education
Moraine Park Technical College 1996 — 1999
LPN Licensed Practical Nurse
Moraine Park Technical College
Licensed Practical/Vocational Nurse Training
Charter Communications April 2003 - Present
Education
Missouri College 2000 — 2002
Associate's degree, Network and System Administration/Administrator
Charter Communications July 2013 - Present
Cablevision February 2007 - July 2013
McKittrick Chiropractic September 2006 - March 2007
mountain mudd August 2004 - February 2007
Skills
Organization, Hardwork, Dedicated Professional, Independence, Leadership, Creative Solutions, VoIP, Construction
Education
Montana State University-Billings 2005 — 2007
Charter Communications July 2013 - Present
Cablevision April 2005 - March 2012
Sysco May 2000 - December 2004
Skills
Customer Service, Customer Satisfaction, Call Centers, Telecommunications, Customer Experience, Technical Support, Customer Retention, Troubleshooting, Vendor Management
Education
Montana State University-Billings 1995 — 1996
Billings West High School
Charter Communications 2011 - Present
Charter Communications 2009 - 2011
Education
Moraine Park Technical College 2005 — 2009
Associate's degree, CIS Network Specialist
Nielsen Company September 2014 - Present
Charter Communications 2011 - 2013
Verizon Wireless April 2008 - January 2011
Skills
Solution Selling, Direct Sales, Telecommunications, VoIP, Wireless, Call Centers, Managed Services, Customer Retention, Account Management, Sales, Customer Satisfaction, Multi-task & Handle..., Conflict Resolution, Trade Shows, Mentoring
Education
Montana State University-Billings 2011 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Charter Communications October 2005 - Present
Charter Communications October 2004 - October 2005
Wells Vehicle Electronics February 1999 - December 2003
Wells Vehicle Electronics February 1997 - February 1999
McDonald's July 1984 - December 1995
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching
Education
Moraine Park Technical College 1996 — 1999
Associate's degree, Computer Informations Support Specialist
Manitowoc Lincoln High School 1983 — 1986
High School Diploma
Charter Communications December 2014 - Present
Alpine Express Lube February 2012 - November 2014
Bear’s Tires August 2005 - March 2008
Education
Mohave Community College 2008 — 2011
Associate of General Studies, Automobile/Automotive Mechanics Technology/Technician